Jen Gray

29 de may. de 2021

Quick quality friendly service!! (2017) Update 2021: Dan McCormick Sr. Got us started with a test drive while Chris Payne (our salesman from 2017) was helping another couple. When we got back we were warmly handed off by Dan Sr. and Dan Jr. to Chris to complete the deal. The staff kept us comfortable and laughing through the whole experience. Fox Grand Traverse hit it out of the park again! Thank you for your help! 👍👍👍

Jennifer Kerr

1 de sep. de 2021

My start button broke and was dangling behind the dash while I was on vacation in the area. I dropped it off and they were able to get it repaired for me the next day. Cost was reasonable and staff were very helpful and friendly. Very happy.

Andrew Riley

9 de sep. de 2021

Need a safe vehicle to transport children, very polite people, but very unwilling to even try and find the thing you need like a reliable vehicle in your budget, only seem to care about new vehicle sales even though, they can't get them 🤔. So I contact ford corporate to let them know that they have a dealer that doesn't seem to try and help. They respond" I don't understand why you are calling, you should contact the dealership." long time ford owner will no longer recommend this brand or dealership. So sad for a company to say they are a great business and don't care to here concerns of the consumers.

Patrick Farris

25 de jun. de 2021

EDIT: I went into the service department and had a nice talk with John the service manager. He explained to me the process with lunch rotations and also how they ordered a lift and will be hopefully taking appointments within the next 6 months. Very impressed with how they handled the situation! The express oil change was a mess. Waited over an hour to get in for just an oil change. Then they only have 1 guy working both lanes trying to keep up. Very disappointed, will be looking elsewhere for my service after this.

Jessica Estes

9 de sep. de 2021

We currently have our F150 in the service center. We have a recall issue that they stated they could not fix until another part was fixed. It took weeks for this part to be shipped. We fixed the part ourselves then went in to have the electrical issues addressed that should now be under recall. We spent 500 plus and followed their advice on multiple occasions. Now they want to charge us more than the initial quote. This will end up costing double the original estimate once everything is done. I'm frustrated because I insisted the truck go to fox because of previous positive experiences. This experience resulted in us paying twice the estimate for a recall issue due to "poor communication."