Used Cars for Sale at Fox Honda in Auburn, NY

Emily

Nov 2, 2016

I know I got a great car from Paul C. I know it will last me a long time, and I'm so happy about it! Everyone was understanding about my finances, but I still got a car payment that I could manage.

Leslie

Nov 2, 2016

Really enjoyed working with Christian Hennig. Extremely helpful and very accommodating in terms of looking at and test-driving various models. Also appreciated the selection of vehicles available. Last but not least, the business manager, David, I believe, was also a pleasure to work with. The whole process was very smooth and I'm thrilled with my new Odyssey.

Miriam

Nov 2, 2016

Everyone was very friendly. Waiting area was comfortable and clean. Appointment was 11 AM and car was serviced in a timely manner.

Judy

Nov 1, 2016

Comfortable waiting room, car done when promised.Not happy about having to find at least 20 words to fit in this review. I am trying to work and do not have time to write a book.

Stephanie

Nov 1, 2016

It was a positive experience we got the deal we wanted we were treated respectfully and our deal was done in a timely manner. Excellent customer service.

Constance

Oct 28, 2016

Price, price, price under cut other Honda dealers buy a large amount in the area. Came into dealership with a price sent by them via e-mail.

Thomas

Oct 28, 2016

Efficient and very courteous service. I saw Jane Fox at the dealership with a car brush in her hands coming from the snowy and cold outside. It is super to see the owners helping out.

James

Oct 27, 2016

Very prompt and friendly service for a walk in. Clean facility is comfortable to be in. Had warranty work done.

Mark

Oct 26, 2016

The Sales representative was very friendly and easy to work out a deal with. He truly cared for his customers satisfaction.

Jack Sutton

Oct 24, 2016

I was interested in purchasing a 2010 Porsche 911 4S and I asked a few more questions about the car. Although the response was quick, only some questions were answered with very little detail. When I requested the same answers to the previous questions I submitted, the response was that the questions were answered. The 3rd time that I asked, the response was it was hard to get additional photos since the GM was driving the car.. I took that as the GM was driving the car as a personal vehicle. That might not be true, but that is how I understood it. I lost interest in the car especially since the additional photos were never sent.I know it is not a Porsche dealership, but if they really wanted to sell the car, I think they should have taken these questions a little more seriously.No, I would not recommend this dealership because the lack of customer service

Shaun

Oct 22, 2016

I like that my advisor went over what work was going to be done while the car was in the shop, how long it would take and then the multi point inspection after the car was complete.

Cynthia

Oct 19, 2016

I needed to bring in my 2015 Honda CR-V on a recall notice. I was greeted very courteously by the service department employees. My vehicle was serviced in a very prompt manner.

Julian

Oct 19, 2016

Very thorough in explaining everything that needs to be done and everything that was done. Also very friendly sales associate.

Robert

Oct 19, 2016

Ease of leaving car overnight for early morning service and therefore early afternoon pickup. Quick and easy service. A plus!

Alice

Oct 16, 2016

Joanne was extremely pleasant and helpful.Service was absolutely prompt and speedy. Also I value having use of the computer. Thank you,

Ruth

Oct 16, 2016

no hard sell...and Paul was awesome! nothing but positive attitude towards getting into a reliable and affordable vehicle. I have never have had such a painless car buying experience ever!

John

Oct 14, 2016

Appt time was kept. Valve stem cap was missing on one tire. Screen settings not put back to where I had them set.

Norma

Oct 14, 2016

Joanne is extremely friendly and the tech did a great job! Johannesburg is very knowledgeable of Hondas and was so helpful making me understand the work rmthat was needed on my CRV.

Stefanie

Oct 14, 2016

The communication with the representatives was wonderful they stayed on top of contacting me about the vehicle and what plants needed to be done in a timely manner

Eugene

Oct 13, 2016

Friendly and low key also able to compare with the alternativechoice Toyota without any hassle. Once purchased, the paperwork was smooth.

Arlouine

Oct 12, 2016

Tami and Joann are a great asset to your service department and organization. The facility is clean, personnel friendly and supportive of your needs.

Maryanne

Oct 12, 2016

Service advisors are great. Very knowledgeable. Always very friendly. They always take the time to wait on you. I never feel rushed or that they are too busy for me.

Philip

Oct 12, 2016

Your employ, Joanne, went out of her way to ensure our satisfaction and make our experience pleasurable. The service was even faster than promised.

Rast

Oct 12, 2016

Speaking with a product knowledgeable person at the service desk and on the phone. Often there is information lost in translation between the techs and the service representative who actually speaks to the customers which can lead to some serious frustration. Tammy who I worked with was a pleasure to talk too and very product savvy.

Virginia

Oct 12, 2016

No pressure, very relaxed atmosphere. The team at Fox made purchasing my 2016 Pilot a breeze! It was well worth the hour drive!

Anaya

Oct 11, 2016

Service was done on timeVan was washed and cleaned as i requested New tires were put in van because old ones were leaking.

Audrey

Oct 11, 2016

Mike Columbus made buying my new CRV an enjoyable experience. This is the 4th vehicle I have bought from Fox and I would definitely recommend Fox Honda.

Casie

Oct 11, 2016

Everything.. it was fairly fast.. things happen to vehicles before me so it was fine... everyone was super nice and very courteous

David

Oct 11, 2016

Personable people, actually listened and went the extra mile in negotiating price. Same day shopping and delivery! Service on a recall was very smooth, quick and responsive to need.

Kristin

Oct 11, 2016

I dropped my car off the night before and it was ready an hour before my scheduled appointment time the next morning!

Marlene

Oct 11, 2016

Paul was not the usual pushy/aggressive salesman type. He was down to earth, friendly, and very knowledgeable. Jeff, the finance guy, was not aggressive either. JP (unsure of title, but seemed to be in a position of authority) was helpful and nice and facilitated the negotiations quickly. We really appreciated them all. Easiest car buying experience ever!

Sandra

Oct 11, 2016

Fox Honda gave efficient, friendly and fast service. The representative was very adept and helpful. Repairs were only done with my approval. Waiting room had up to date magazines.

Sierra

Oct 11, 2016

The salesman was very personable and nice! I enjoyed talking with him and he wasn't too pushy (which usually, they are!) Andrew and Jeff were awesome, kept my payments low, made everything super easy for me, and overall made my experience awesome!

Susan

Oct 11, 2016

Very friendly. Joanne was great! She helped me through the recall process. Everyone i came in contact with was friendly and acknowledged me. Thank you

Audrey

Oct 5, 2016

Everyone at Fox Honda was very friendly and courteous and very knowledgeable of the problem I was having. Joanne was a pleasure to work with. I will be returning there for service in the future.

Allan

Oct 4, 2016

The Service Dept. kept after me yo get my CRV in for thr Recall/Airbag replacement. As I was not able to drive at the time my parts came in they were very patient and gave me a lot of time to arrange getting the car in.

Shirley

Oct 4, 2016

They were able to fit me in before inspection was outdated. The visit was about 30 minutes which was faster than I anticipated.

Randy

Oct 1, 2016

Friendly sales associates. Very knowledgeable sales associates they answered all our questions.Got our new vehicle the same day! Processed paperwork in a timely fashion.

Albert

Sep 30, 2016

My salesperson (Justin) was honest, straightforward and easy to talk to. He gave me what I was looking for in a car and the payments were within the range I could afford.

Thomas

Sep 30, 2016

Very efficient and courteous. Staff is very attentive they explain what is actually needed, how will take and what was done.

Aimee

Sep 29, 2016

My sales associate Ryan was super friendly and knowledgeable. He made my experience stress free! I was dreading the car shopping and buying experience but shockingly it turned out enjoyable!!!

Brandon

Sep 29, 2016

The service was quick. The sales rep was very helpful and honest. Overall great experience. Looking forward to doing business again in the future.

Diana

Sep 29, 2016

They look over my car to make sure everything is still ok & I don't have to worry about the car breaking down somewhere.

Toni

Sep 29, 2016

MY SALESMAN AND THE QUICKNESS OF GETTING IN AND OUT. I AM NOT ONE TO SIT AROUND DEALERS...SO THE BUYING PROCESS IS STRESSFUL FOR ME, BUT THIS EXPERIENCE WAS GREAT.

Michael

Sep 28, 2016

Knowledgeable, professional sales rep. Customer service was once again top notch! Ryan was very accommodating and was able to locate the exact car we were looking for. Greatly appreciated!

Randolph

Sep 28, 2016

Honest exchange and good information about the car I wanted I was pleased with all the paperwork prep that was ready when I picked up the car

Roxann

Sep 27, 2016

Prompt, friendly service. No pressure for additional services. Computer access in waiting area. Made lengthy service time very enjoyable. Thank You

James

Sep 26, 2016

Quick & easy processing of request for service date and time; prompt service and nice follow-up.. very courteous staff, easy access to facilities

Kathleen

Sep 25, 2016

Everyone is always pleasant & friendly! Waiting area very comfortable as well. Work was completed in less time than anticipated. Nice people!n

Kayla

Sep 25, 2016

Everyone I came into contact with was very welcoming and friendly. The environment was clean,and the mechanic that inspected my vehicle was very friendly, quick and very smart.

Bridget

Sep 24, 2016

Fox Honda had very friendly and professional workers and a quick process for buying a new car. Also, the facility itself was very nice

Peter

Sep 24, 2016

There wasn't any high pressure sales tactics. The salesperson (Matt) listened to our needs and offered us appropriate choices that would fill those needs.

Gladys

Sep 23, 2016

The Effiency of the maintenance Dept, especially the two young woman that do the scheduling and their concern of the customer.

Kelvin

Sep 22, 2016

I liked that it was very fast and everyone within Fox Honda is exceptionally helpful and always ready to answer questions

Sue

Sep 21, 2016

My experiences with the Service Department at Fox Honda have been exemplary. The staff is very friendly, knowledgeable and customer oriented.

Dennis

Sep 19, 2016

Scheduling process. Very personal staff throughout building. Service started on time. Would like coupon/discount for standard maintenance such as oil change tire rotation

Linda

Sep 19, 2016

I was in for an inspection, I gave them my keys and 20 minutes later I was out of there. They were all very accommodating and friendly. Very nice people. I will definitely go back.

Rosanne

Sep 18, 2016

Friendly staff, prompt service. I trust they will do a good job with my car. It's convenient to be able to drop off a car overnight and have someone call you once it's ready.

Diane

Sep 17, 2016

It was quick & easy, people were friendly and respectful. Entire shop clean & tidy. Easy to schedule appt. time.

Kenneth

Sep 17, 2016

This was my fourth purchase of a vehicle from a Fox dealership. All have been pleasant experiences. Things were relaxed without any pressure.

Patricia

Sep 17, 2016

I love the women in service because they listen to you, personalable and don't look at me like I don't know what I'm talking about. That is why I take the drive to Auburn NY

Allison

Sep 15, 2016

No games- fair deal- great courteous experience! Would recommend this dealer! Had no troubles - very respectful of my needs and what we required in a new vehicle.

Angela

Sep 15, 2016

Pat is a seasoned salesperson, someone I trust completely. And Tyler was sooo helpful, too. Together they took perfect care of me and helped me buy a car I am totally excited about. I look forward to coming back over and over again.

Martin

Sep 14, 2016

everything but the load music in the showroom and the need for more finance personnel to speed up the buying process

Christine

Sep 13, 2016

It was a very pleasant experience from the moment I entered the building, I'm very glad that I chose to do business with Fox Honda in Auburn NY.

Sherri

Sep 13, 2016

The salesperson, Patrick Nolan, was extremely professional and very helpful with demonstrating the vehicles operation and special options. Hopefully when we return the leased car he will still be there.

Tiffany

Sep 13, 2016

The staff is courteous, knowledgable, and efficient. Top notch service. Thank you to Andy, Joanne, and the rest of the team!

Carolyn

Sep 10, 2016

Joann kept me informed of what they were doing to my car and was very courteous to talk about any concerns I had.

Martha

Sep 10, 2016

Friendly,prompt service! We arrived ahead of appt. time and still did not have to wait for service. I would highly recommend fox Honda to friends and family .

Susan

Sep 9, 2016

Tami, the service rep, always makes sure I'm well taken care of.She lets me know,in advance what to expect & prioritizes what needs to be done first.

Susan

Sep 7, 2016

Friendly and timely would definitely recommend to friends and family Enjoy the service and always get in and out timely

Brittnay

Sep 6, 2016

Pat Nolan did a wonderful job helping me with my purchase. He made me feel very comfortable and was supportive throughout the entire process. I truly appreciate all of his help!!

Caryn

Sep 3, 2016

The people I dealt with were amazing. This is my first lease and they explained everything to me. And they got me an amazing deal and really helped out my husband and I get an AWD vehicle in our price range.

Jonah

Sep 2, 2016

Justin Farr and all Fox associates were great! Julius did a fast but completely thorough job getting my CRV ready for delivery. It was definelty rolled off the lot as the sharpest looking vehicle in CNY!

Brandy

Sep 1, 2016

Jeff was a wonderful help. within 2 days of totaling my car he was already searching and found a replacement meeting my wants! He reached out to me and let me know and I was thrilled that someone was helping so quickly understanding I needed to get a vehicle asap. When I went in to meet with Justin Farr, I was floored by his knowledge and skills. He was wonderful. Justin told me I could come back at anytime when I received my phone to set it up with him. He took 45 min later that night when I came back to go over everything with me. I am absolutely satisfied with these 2 individuals and I will defiantly recommend Justin Farr to friends for future purchases! Thank you Fox Honda for making my 3rd purchase with you...A GREAT ONE!!!!

Francis

Aug 31, 2016

As usual, the Service staff was ready for my appointment, very pleasant to deal with, and completed the service program faster than I anticipated.

Karen

Aug 31, 2016

My experience was great from the moment I walked in. There was no high pressure salesmen and when we met Mike Columbus he was very professional and comfortable to talk to. He also helped us get a really good deal on a new car.

Tyler

Aug 31, 2016

I went to other dealers who couldn't get me in a car fast enough. It was a huge turn off. When I got to Fox, I sat down with Paul and he started asking me questions to find out more about me and what I was interested in. It was totally refreshing.

George

Aug 30, 2016

Fox Honda made my car buying experience as simple and easy as possible. I'll definitely be doing business with them again.

Martin

Aug 28, 2016

best sales and met my needs on the deal. all around staff made me feel like my business was important to everyone

Robert

Aug 28, 2016

Everyone was friendly and helpful. I didn't have to wait too long. I feel they are an honest business. They only fix/repair what is needed and not try to add on what isn't needed.

Theresa

Aug 28, 2016

Service Advisors were very personable and made clearexplanations on Takata air-bag recall process. We feltconfident that the air-bag problem would be resolved

Paul

Aug 27, 2016

No hard pressure. Costco relationship helped. Mike was very good. Looked at other small suv's. This was it! First time Honda purchase.

Adam

Aug 25, 2016

Detailed descriptions of what maitnance needs to be performed and the outcome of each service performed. Excellent work on duration of services performed.

Arvilla

Aug 25, 2016

I worked primarily with Joanne Turner. Whoever hired her got a gold mine! She is very professional, calm, and appears to care about the customers concerns. I also liked dealing with a woman (being one myself). Andy was also very helpful. I thought I had lost an article, and he was very diligent in helping me find it

Christine

Aug 24, 2016

I was indecisive and salesman was trying to come up with options to help me out. Was willing to take the time and work with me.

Drew

Aug 24, 2016

Sevice Dept are experts and very proffesional. Quick turnaround and attention to the details. They listen to you and fix it.

Lauren

Aug 24, 2016

Paul, the salesman who I worked with, was very kind and informative! I walked in and within a couple hours, had purchased a car at a very fair price!

Annette

Aug 23, 2016

I appreciate being regarded and respected as a loyal Honda customer for almost 20 years. The staff is friendly and I always receive prompt service.

Barbara

Aug 23, 2016

Mike was very helpful and let me test drive different vehicles so I could get a feel for what I liked best. I was also happy as a Costco member to get a good price on my purchase.

Cassandra

Aug 23, 2016

Always fast in getting things done so you don't sit there long. The waiting room is clean with a semi-good supply of reading materials.

Christine

Aug 23, 2016

My husband had his CRV serviced at a different dealership (the dealership where he purchased his) the day before and paid less. Fox was willing to price match for the same service with no hassle. We were pleased with their courtesy.

Barbara

Aug 19, 2016

I wanted to upgrade my accord but didn't think I would be able to. Justin Farr called, we set a time to meet and that day I drove off in my new accord. I absolutely love it and couldn't have asked for a better experience or better service. I wouldn't go any place else. My friends have now bought two cars from Fox honda.

Elmir

Aug 18, 2016

Phenomenal customer service. Great deals on vehiclesWill beat any other dealership out thereDefinitely worth the drive to Auburn!I love my new 2016 Honda Pilot!

Gary

Aug 18, 2016

Everything went very fast and furious I did not plan on leasing a vehicle at this time but everything was done so professional there was not ten trips to the managers office.

Tracy

Aug 18, 2016

New sales person. He was fantastic! Knew a lot about the cars. Took extra time to show and explain things. We have now bought 5 Hondas. We had bought the previous 4 from a gentleman that had retired. We definitely will be buying our next Honda from Andrew!

Lauren

Aug 17, 2016

Quick and easy. Was in and out in an hour. No pushiness to buy additional services I didn't need. Great customer service.

Sidney

Aug 16, 2016

good people in service, Both Tammy and Joanne are outstanding with knowledge and followup to detail with any issues service related

Margaret

Aug 13, 2016

Gave a fair trade price and new car pricing was excellent. The salesman Christian was vey accommodating and Jeff the financial guru got us a terrific loan rate!

Melody

Aug 13, 2016

Ryan, my sales professional was really great and laid back about the whole process. Everyone really worked with me to make sure I got the best deal possible and to ensure I was happy with the results.

Bryan

Aug 11, 2016

Everything was easy. Justin talked me through everything that was going to happen and clearly explained the paperwork to me.

Peter

Aug 11, 2016

was able to drive home in new car same day sales person kept me informed on what was going on while i waited for car

Robert

Aug 11, 2016

people paying attention to my concerns, explaining the service, getting it done right the first time. being able to schedule an appointment and your service department making it happen in a very timely and professional manner. Thank You All!

Anne

Aug 10, 2016

Friendly knowledgeably staff...ie Pat and Tyler. Really made the experience enjoyable. They took the time to explain our options, all the pro's and con's and helped us make the best decision for our life style and cost factors.

Tamara

Aug 10, 2016

Worked at my needs. Took care of everything and kept me apprised of yhe progress. Tami and Joanne are the best!

Anthony

Aug 6, 2016

On a vacation from our hometown of Rockton, IL to Montreal Canada, our 2006 Honda Odyssey with 128,000 miles suffered a catastrophic engine failure leaving our family of 5 stranded on interstate 90 near Auburn NY at 5:00 am. We asked the tow truck driver to take our van to a Honda dealer. He mentioned that there were 2 Honda dealers in the area, one in Syracuse NY and Fox Honda of Auburn NY. He strongly recommended Fox Honda. It turned out to be an excellent recommendation. Fox Honda tried very hard to repair the engine to get us on our way but in the end it proved to be cost prohibitive to repair and wiser to buy a new van. Fox Honda did not take advantage of our unfortunate and vulnerable position. Quite the contrary Fox Honda endeavored to accommodate our family in every way possible during the 2 days we spent among them while they assessed the condition of our disabled van and while we struggled to evaluate our options. Their salesperson Mr. Mike Columbus was very patient giving us the space necessary to make a decision as a family without pressuring us into a decision. Mike allowed us to use one of their courtesy vehicles overnight and to get away to reflect on our options. Mike worked tirelessly to find ways to get us a generous discount on a new van and a very attractive financing package. He also arranged to waive service fees incurred to evaluate the damage on our old van. In the end we opted to buy a new 2016 Honda Odyssey. My family have owned and driven Hondas since 1982. This unfortunate misadventure will not shake our loyalty for Honda. Honda cars and Fox Honda form a winning combination. If you're in the market for a new vehicle and live in proximity to Fox Honda you should feel at complete ease to take your business to Fox Honda and work with Mike Columbus. Thank you,The Biondi Family

Jemetz

Aug 6, 2016

Treated with respect, professionally and quick service. Accommodating with respect to time. Friendly personnel and comfortable waiting room equipped with variety of magazines to make the waiting time pass by quickly.

Bonnie

Aug 5, 2016

I've purchased at least three cars from fox over the years. the last two were Honda Fits and I love the vehicle.At Fox it is always a pleasant experience when buying a car.

Sara

Aug 5, 2016

Quick service and clear explanations of the issues with my car. Happy to have a service center I can trust.

Xin

Aug 5, 2016

The whole process gives me an excellent feeling. I'm pretty satisfied with the thoughtful service and considerable support that Foxdealer of Honda provided

Johanna

Aug 4, 2016

Great service in a timely fashion with a friendly, knowledgeable service advisor. It's always a pleasure to do business at Fox Honda.

Samantha

Aug 3, 2016

Everyone was very helpful and friendly I love my new vehicle and I would definitely shop here again and recommend to everyone

Shaun

Aug 3, 2016

We will always shop and service at Fox Honda! They always have fast, reliable and friendly service with amazing staff.

Beverly

Aug 2, 2016

Service was done quickly. Staff very friendly. The associates in the service department always very efficient. Always a good experienceThe staff in the service department are always very efficient, courteous and friendly. My service has always been done in a timely manner.

Lindsey

Aug 2, 2016

The customer service is always great. The assistant manager has always been very helpful & wonderful. I have always been happy with Fox Honda.

Linda

Aug 1, 2016

The team went above and beyond to schedule and replace my airbags before moving to florida! Thank you very much!

Tj

Aug 1, 2016

Quick & very efficient; and they did the responsible thing in providing a rental while waiting for new air bag.

Deb

Jul 30, 2016

Joanne Quick is on top of what my car needs and she full of sunshine she got my car in and out in a reasonable amount of time.

Jacqueline

Jul 30, 2016

The online quote request was the reason we visited the dealer. We thought the price was fair and the shopping experience was very straight forward. Joe was very friendly and never pushy. We will definitely revisit Fox Honda for our next vehicle purchase.

Jennifer

Jul 30, 2016

I liked how everyone was so nice. A person I had not been introduced to personally new my name. His name was Tyler I remembered because Mike told me he would be looking for my car. The cleaning could be better.

Marsha

Jul 30, 2016

Evening hours are good for working people. Panera Bread near by is a good place to eat dinner while the car is being services.

Forest

Jul 29, 2016

Thorough and complete analysis of my battery/electrical problem at no cost. Tammy is an outstanding service rep, and I appreciate her dedicated work.

John

Jul 27, 2016

Service staff are outstanding!They are always so busy but we never feel slighted. We get full attention. We will most definitely stick with Fox Honda (or other Fox dealerships). AWESOME!

Patricia

Jul 27, 2016

Everyone you come in contact with is extremely professional, yet they make you feel welcome and comfortable. Jane Fox and our salesman, Matt, went above and beyond to accommodate us and ensure that we found the best car for our family at the best price. We are so happy with our car buying experiences at Fox that we don't go anywhere else.

Ronald

Jul 27, 2016

Friendly, informative sales rep. Went the extra mile to come in on his day off to hand off the vehicle

Joanne

Jul 26, 2016

Low pressure sales, salesman patient and friendly, lots of cars on site to see and choose from, sales people on site to assist without appointment

Jordan

Jul 25, 2016

Nice place to find out what is wrong with your vehicle. Andy, the service manager, helped me out one morning to figure out why my car was vibrating while braking. He did an extensive search as to why and gave me a set of choices of what I could do. Although pricy, but you get what you pay for, this isn't Monroe...Would love to work with him more in the future if push came to shove. Honest, and didn't beat around the bush. He also noted taking care of my driver door speaker that was not working properly. Very happy with this. Thanks again.

Paul

Jul 25, 2016

friendliness, expertise, familiar faces. I like that your service staff are the same familiar people that have worked there for years. I have developed great confidence in your service staff over the years.

Cassandra

Jul 24, 2016

Working with my salesman Dick was a pleasant experience. He seemed to have my best interest in mind. He knew what I could afford and worked with me to get the monthly payment I was looking for. He took care of everything including insurance for me in a timely fashion. He also delivered my car to me at my home because it was harder for me to get to the dealership having two young children. I'm extremely impressed with him and the way FOX runs their business!!

Wendy

Jul 24, 2016

Salesman was very knowledgeable, low pressure, very nice to deal with, everyone else was very nice, quick sale, gave me a good trade in deal, very satisfied with my vehicle.

Bruce

Jul 23, 2016

My service experience at Fox Honda was prompt, friendly, and helpful; especially my service writer Tami Rickerson who makes you feel like an old friend.

Walter

Jul 23, 2016

Michael, Shawn and Jeffrey were knowledgeable, personable and answered all of our questions over a two day period. They were courteous at every turn and looked for ways to solve problems that might have arisen.

Peter

Jul 22, 2016

I had a simple tire rotation performed, nothing complex. The rotation was done in a timely manner and I was provided with some suggestions for future service(very expensive).

Susan

Jul 22, 2016

Quick And Friendly servicing of my oil change n filter! It was done in about an hour after I dropped it off!

Walter

Jul 22, 2016

Fox Honda is always reliable. The service folk, Tammy and Amanda, get me in on time and give a very good estimate of the time needed to perform the work, which is always done well.

Angela

Jul 21, 2016

That everyone was professional and friendly. The staff identified and recognized that we knew exactly what we wanted and did everything to ensure we drove home with our new van

Penny

Jul 21, 2016

You gave me a better deal than the Canandaigua store even if my brother had to insist. Liked Christian & staff very much. And was pleasantly surprised that we could bring the car home the same day as seeing it.

Rachel

Jul 21, 2016

Didn't even have to explain my situation they were ready to give me a deal right away to get me out of my situation running out of miles on my lease

Mark

Jul 20, 2016

Was able to easily make an appointment online for the next day. Had my car back before noon. JoAnn is always friendly and helpful.

Roberta

Jul 19, 2016

Everyone is always courteous and helpful. Wait time for service was short and the waiting room is comfortable. I live about an hour away. I was worth the drive time to work with the folks at Fox Honda. Highly recommend this dealership and my sales person - Joe Siddel.

M

Jul 17, 2016

Service was quick, friendly and professional. In and out in no time at all as usual. Wouldn't hesitate to recommend to friends or family.

Charles

Jul 16, 2016

The sales rep was very helpful, knowledgeable, and courteous. The facility was clean and a nice variety of cars was available to be looked at.

Meghan

Jul 15, 2016

Sean was very helpful and knowledgable about all the vehicles. He was patient with me and eager to show me any car I thought I might want.

Bess

Jul 14, 2016

Justin went out of his way to help us and make sure we got the car we were looking for. Courteous and helpful and outgoing!

William

Jul 11, 2016

The flexibility of the service department allowed Me to be able to get squeezed in on my only day off! That worked out great and awesome!

Simmone

Jul 8, 2016

Very Knowledgable sales staff, fast and courteous service and no pressure! It was a pleasurable experience! The delivery of my car was smooth and seamless!

Kaleigh

Jul 6, 2016

We loved our salesman ryan . He was forthcoming, honest,and always had our needs in mind. He really knew what we needed and fou d a way to makw it happen for our family. We are very grateful.

Sharon

Jul 3, 2016

Andrew M (sales) was great. Very patient and although I did my Internet homework for a used CR-V before I came he found me a better car and it was also pre-owned pre-certified. The finance person was also very helpful and pleasant to work with. I was lucky to have been assigned to both of them. My first newer car in 14 years because of taking care of my mom until she passed. And now my first Honda. Love my CR-V. I am telling everyone to go to Fox Honda. Now if I could just win that IndyCar Honda two seater ride with Mario Andretti my Honda life will be fulfilled. :-) Sharon R Checkosky 070316

Kathleen

Jul 1, 2016

Pat Nolan was very helpful to us. We enjoyed working with him and would defiantly come back to Fox Honda.

Penny

Jul 1, 2016

Justin worked to get a price I could live with.The vehicle was ready the same day I signed including adding options.

Randolph

Jul 1, 2016

You always try to get me in quickly and out in a timely fashion. I am usually going straight back to work and that's an hour away, so that's important to me. You keep me informed of my car needs so I stay ahead of problems.

Sharon

Jul 1, 2016

Everyone very one very helpful. All my questions and concens were answered. I decided to wait for my car I had a scheduled appointment. The wait time was short.

Amy

Jun 30, 2016

It seemed like they really did care. They got me in the day I called. They explained every thing clearly.

Colleen

Jun 30, 2016

Courtesy, clarity, and promptness. A great experience in customer service! I would recommend this service facility. Keep up the great work!

Kevin

Jun 30, 2016

The entire staff was very personable, accommodating and professional. An excellent experience all the way around. And much thanks to Jane.

Robert

Jun 30, 2016

friendly and fast service with good communication. Very little waiting and vehicle was ready when promised. All questions were answered promptly.

Carrie

Jun 26, 2016

It was a very smooth transaction and I didn't feel pressured to make a decision. Wonderful team at Fox Honda, especially Dick Royea!

Karen

Jun 25, 2016

I think Joanne in the service department is the best! I will continue to buy Hondas because of her expertise an professionalism .

Christopher

Jun 24, 2016

I felt like I got a good deal. Dick, Sean, and Dave were great to deal with. Our experience was nice enough that we came back a few days later and my wife leased a fit.

Scott

Jun 23, 2016

My questions were answered promptly online and in person. Everyone was pleasant. They got me into a car I loved and even took the time to explain all of the gadgets in it and to sync my cell phone with the car when I picked it up.

Alan

Jun 22, 2016

I like the CRV style and I have owned several Honda's through the years. My sales person and the financial officer were very friendly and helpful with the transaction and the Girls out back are very nice.

Carolyn

Jun 22, 2016

Quick, easy. I am on crutches. Tami immediately took charge and told me to go have a seat. She would bring any paperwork to me. She was genuinely concerned and I appreciated that so much as I was in quite a bit of pain. Thank you Tami!!!

Lois

Jun 22, 2016

I had a leak I one of my tires and you were able to fit me in and take care of me. You showed me that all my tires weren't safe and I needed a new ones.

Michael

Jun 19, 2016

Very quick turn around on my scheduled maintenance and they found an issue that would need a follow up visit. They found a scheduled date and helped me with a loaner car.

Ronald

Jun 18, 2016

The service coordinators, Joanne and Tammy, are consistently outstanding. They are knowledgeable, friendly, efficient and able to provide exceptional customer service. They are the main reason why I boy cars from Fox Honda.

Christine

Jun 16, 2016

This is my 8th vehicle from Fox. I always get a great deal and never feel pressured to buy. I checked out 2 other dealerships this time as well and neither of them could come very close to the deal I got at Fox.

George

Jun 14, 2016

Joanne in the service department at FOX Honda in Auburn, NY always has everything ready and running smoothly. She is the reason we buy our cars from FOX Honda. She and our sales person, Pat Nolan, both keep us coming back.

Susan

Jun 10, 2016

Tami and Joanne are terrific. They know what they are doing; they always remember me and my car; they make me feel welcome and comfortable when I'm there. I also really like the shuttle service--a must for me! I've bought my last 4 cars at Fox Honda, partly bc I like Honda cars, but also bc I like the way service is handled.

Phebe

Jun 9, 2016

They went out of their way to explain what was needed to be fixed on my car and were very honest and open with the cost. I have never had to take my car back as every time I have something fixed, I have not had to get it replaced, fixed, or had further trouble with that part of my car.

Nathan

Jun 8, 2016

People weren't too pushy to get a sale. Explained everything to the best of their ability. Very friendly and great to work with.

Richard

Jun 5, 2016

I can depend on the technician to do the job right the first time. Service writers are knowledgeable and courteous. Length of appointment was what I expected.

Stephen

Jun 5, 2016

Customer service listened to my dilemma with empathy. It was so nice to know that they wanted to help me out. I needed 4 Michelin tires asap so that I could return to Rochester.

Alfred

Jun 2, 2016

Sales people were friendly and gracious, willing to extend themselves personally. A special shout out to Sean Caines. Really appreciated the ride provided me from downtown Auburn to the dealership when I had to take the bus from Syracuse.

Cheryl

May 28, 2016

Very friendly, not pushy ... let me have time to think about the purchase. Ryan was a great guy; made himself very available to answer all questions.

Ruth

May 14, 2016

My experience this time was fine but last November for an oil change it was all together different. I was told there was on charge as it was under warranty -I explained I had finished the lease and bought the car in the spring but she said no charge. A few days later I received a message on my phone that I was right and owed the bill. I ignored that and received another call about a week later. I was upset over that but paid it by giving her my credit card number over the phone. I have that reciept I still feel I should not have paid. It was not my mistake. I also was not pleased with my treatment when I paid off the car. My son was with me that day. It was very unprofessional .

Casie

May 11, 2016

I really liked the fact that people were there to work with you and not go back and forth a billion times to get a deal going.

Shaun

May 8, 2016

The service department completed the installation of the accessories for my car in a timely manner and at the price that was quoted. I look forward to working with Andy, Joanne and Tami in the future.

Thomas

May 1, 2016

Jackie was friendly, helpfull and sincerePicking up my vehicle, a mechanic helped me with something I did not pay to have done, he went above and beyond, wish I had his name.

Marilyn

Apr 29, 2016

I did not have appointment, wiper came loose and fell off during rainstorm,they took me right in and wiper was fixed in less than 20 min. They were great.

Scott

Apr 29, 2016

The people were friendly. They let me test drive a few cars. The sale person was ver nice and worked withMe to get the car I wanted at a great deal.

Jacqueline

Apr 28, 2016

Fred Gibson, Spencer and David were all extremely helpful and very outgoing and friendly. Fred was not pushy - which makes for a bad car-buying experience when you feel obligated to purchase a car. Spencer was very helpful and explained all the paperwork very well and helped me with the Honda Car Play and other features in the car. David (Business Manager) was awesome and made it a great experience with his sense of humor - which is always welcome!

John

Apr 27, 2016

very knowledgeable sales person, Michael Columbus. No high pressure, relaxed atmosphere. F& I person Jeff a pleasure to work with as well.

Christopher

Apr 21, 2016

The salesman Richard was the best. He was very knowledgeable about the vehicles and was not pushy at all. We told him what we wanted and he got it for us! I am very pleased with him!! Thanks Dick!

Christine

Apr 16, 2016

Everyone was friendly from the time I walked into the service dept. and in the sales area as I waited too,

Tiffany

Apr 14, 2016

Fox always completes whatever is needed in a timely manner. All employees are very friendly and willing to take care of my needs.

Karen

Apr 13, 2016

It was a calm, reasonable negotiating experience. Sales personnel listened as much as they talked. I was able to leave the dealership on Sunday in my new car; the next day plates were switched and registration/inspection stickers were by provided by Honda while I was at work. Excellent service!

William

Apr 12, 2016

I cannot tell you how much I appreciate help that I received from Joan regarding my Accord. I had it serviced 2 weeks early at for an inspection and oil change after it was completed I had a grinding noise that came from the front left side. Because of Joannes help it was easily corrected and Fox and I do appreciate it

Marian

Apr 8, 2016

Ever since I started buying Honda vehicles I have always gone to the Service Dept. at Honda. I have never had a bad experience or any problems w/the work done on my car.

Sherryl

Apr 8, 2016

I was extremely happy with my service, I called with a problem and received service that night. Fox Honda has an awesome service team as well as customer support.

Thomas

Apr 8, 2016

As always, the service was fantastic. The employees are friendly and knowledgeable. I never worry about bringing my car in for service or repairs.

Beverly

Apr 5, 2016

I always find everyone there to be very helpful and friendly. Whatever needs to be done to my car gets explained to me in terms that I can understand. I

Mary

Apr 3, 2016

Service department is what keeps me coming back. Tammy at the service desk is great,gets me in when I need to be seen,competently and professionally explains all the work to be done. Pat,the salesman who sold me the car five years ago, always speaks and still knows my name!

Edith Carroll

Mar 22, 2016

Very knowlegable Sales person. Safe and sleek new model of car. Clean and organized show room. Polite and happy staff.

Kimberly Chase

Mar 21, 2016

I recently purchased a Subaru from this dealer and had an issue with the exhaust on my car. After speaking with a few people at the dealer ship they offered to fix it. I am pleasently surprised and happy.

Janice

Mar 20, 2016

I thought everyone took the time to help, especially Pat Nolan.The manager and the finance manager also went out of their way to make sure I was happy. I was not planning on getting a car and they were extremely thoughtful!

Mark

Mar 19, 2016

I thought Christian was super knowledgeable about the Accord. It made it easier to deal with someone that had the product knowledge and knew its selling points. Being able to communicate via text was also important. I never felt pressured and was able to negotiate, in a sense, in a way I felt comfortable.

N

Mar 18, 2016

Our salesman, Christian, helped us decide what vehicle would serve our needs. We had thought we wanted Honda Sensing- Christian gave us a very detailed description of how it worked, answered our questions thoroughly so we could decide Honda Sensing really didn't fit our driving needs. We were also undecided between a Pilot and a Highlander, even though we have had two Pilots. We test drove the Pilot over to the Toyota dealership, placed both vehicles side by side for comparison, and as we started to test drive the Highlander, we decided on the spot, the Pilot was our choice. We did not have to go between dealerships, we could compare and make our decision quickly based on the side by side comparison. A great idea. Also the sale was easy, "made the deal we wanted to make" so we bought the Pilot.

Michael

Mar 12, 2016

Service is quick, efficient and trustworthy. Joanne, in the service dept. is an exceptional associate and always makes me feel welcome. She even allows me to park outside the waiting area when service is needed and returns my vehicle to the same spot when done. I have bad knees and walk with a cane which limits the distance I can walk. I do appreciate her extra help with this disability.

Rachel

Mar 10, 2016

After being denied by a few places Fox Honda was able to get me approved in 3 days. They worked so hard in making sure our family had a reliable vehicle and we love it! Keep up the great work guys!!!

Diane

Mar 8, 2016

Courteous efficient service. Very pleased with service and friendliness of all the employees I encountered on my visit. Thank you for a great experience.

Christopher

Mar 2, 2016

Jamie and the rest of the staff was very nice and willing to assist in finding the right car and the right financing for me

Susan

Feb 27, 2016

Tami in service always takes really good care of me. I brought my car in for a brake job only to discover my airbag was on recall. Tami set me up with a loaner that's working well for me. I'll be glad when my airbag is replaced & I get my CRV back! I love my Honda!

Ann

Feb 25, 2016

Fox Honda/Pat Nolan gave me fast, courteous service to help me lease my CRV...I'm sure no other Honda dealer in the area could have given me a better price.

Aaron

Feb 24, 2016

Fast service. Courteous sales person that I spoke with at the desk. My car was washed after recall work was done.

Barbara

Feb 24, 2016

I just needed an oil change. You gave me an appointment right away. The staff were very courteous and the job was done in a timely fashion. Thanks.

Constance

Feb 24, 2016

I liked the courtesy of the service department. I didn't like how long it took to service my car. The waiting room was comfortable.

Kathleen

Feb 24, 2016

My service rep. was awesome. Very knowledgeable. She took the time to explain what was happening before. No surprises at all.

Kristen

Feb 24, 2016

They kept me informed of the progress and when I could expect t the vehicle back. They were pleasant to deal with and seemed to keep the others within the dealership informed of what was going on with the repair.

Linda

Feb 24, 2016

I needed an inspection and was having troubles with my wipers not cleaning my windshield on drivers side thoroughly. Joanne recommended rubber wipers. Although they cost quite a bit, I LOVE THEM as she said I would. Makes a huge difference and worth the cost.

Lindsay

Feb 24, 2016

Andy was very pleasant and honest about my options. The process was less stressful than I have found when taking my vehicle to other mechanics.

Marie

Feb 24, 2016

Joanne was very helpful about what we needed on our Honda, and it turned out that the replacement part was under warranty, so no cost to us. She also told us not to use 3rd gear unless pulling something or going up a very steep hill.

Mary

Feb 24, 2016

Well.I have never been greeted so much like a friend is by any other car Dealer It was very pleasant and warming.......I have never been treated like a family member like this before like I have been by Fox Honda.All The people there are wonderful........

Vaughn

Feb 23, 2016

Easy to schedule, friendly personalized service, comfortable waiting room, thorough maintenance checks and advise, thorough performance of work, speedy and reliable.

Floyd

Dec 30, 2015

I went in to make a deal and showed the dealership my very reasonable offer and asked them not to insult me with a lowball figure. Well I sat there and waited quite a while as they played there game of getting the deal of the century ready for me. In the mean time I was trying to figure out what could possibly be taking so long as I know the offer that I put before them was a win for them as I don't like to haggle.After a period of time there messenger (sales person) came back with the results and said to me exactly what I asked them not to do.... yes they just lowballed me big time. At this point my wife got up, left the dealership and went back back to our car, not happy to say the least. I wasn't far behind her.Nearly three hours wasted between picking out the vehicle, test driving, inspecting vehicle and playing the game inside the dealership. Not to mention I just drove that so called short trip that Sharon Fox advertised on her TV commercial to shop. Do you think I was serious about buying?Very true story, the wife and I headed back towards Syracuse and stopped into the Liverpool location Honda dealership, we put the same deal on the table for them and they accepted our offer with no games!! Serious.My advice, save your time and shop elsewhere.

Hooter

Nov 30, 2015

I went in to buy a car came out feeling like I was being Ripped Off. Sales Manager very cut throat it's obvious there only trying to maximize profits. Definately not the dealership it used to be. Only thing positive on my experience is the salesmen who handled me his name was Mike. My recommendation is don't shop here look further or go further to avoid the experience.

yamicommie

Oct 5, 2015

Fox Honda? I hate to say it, but i am a dissatisfied customer and no longer a continuing customer.We purchased a 2015 Honda Accord V6 in cash in August. This was our second vehicle purchase from Fox Honda in Auburn.While I can say the salesman Mike Columbus was really awesome, the paperwork was by far the biggest headache of the car buying process EVER. This is probably the second bad review i've been compelled to write in my life, which says something.-During the process we had to turnback the papers multiple times (4-5) because names were not coming out correctly. They were even fixed on our end, and they were returned to us with error that were what we just fixed and had to keep sending back. Errors included simply putting two names on the document, getting the correct mileage on the new car.-The price finance gave us to pay was different when we arrived the second day, higher by a 100 dollars or so. The problem was resolved and you did accept the number you gave us before. But that's quite dirty of a business to do something like that.-You called us back to the dealership in Auburn from Cortland to make us sign paperwork 9 days after the transaction for the DMV because you mentioned it was signed incorrectly. This was 2 hours driving and gas money gone. We were not compensated or offered any compensation.-The car was delivered with minor blemishes that included small cracks in the paint from what i can imagine was the bird crap i asked to get cleaned off that may have been on there for a very long time, a dent in the frame by the windshield mid way up, and a squeaky gear shifter. While this may not be your fault and very minor, we did schedule an appointment to inspect it, but sadly nothing was done because the shifter was squeaky due to a design flaw, and the paint could not be fixed because the service department was too busy.-The title we received after signing multiple papers in two names was under one name only. We called to resolve the problem and the person who called us back said it would cost us money to get taken care of. We shouldn't have to pay for something that we continued to insist on during the buying process that we are purchasing it under two names. You'd think a dealer would be looking out for the customer.-I feel as if i could have done a lot less negotiating for a better deal elsewhere for both the car and the trade in after the fact.These small annoyances allow me to say I will never shop here or get my car serviced here in spite of these really annoying errors in paperwork that just kept happening over and over again. I will also be removing your dealer sticker off the back of my car because I really don't want to keep remembering this. I'm not mad, i'm just really annoyed because getting this straightened out just keeps slowly annoying me. Please understand that these situations have lost you one customer for good. You will lose more if you keep this up if you haven't lost that business already because most people will not send this dissatisfaction back. Please improve the paperwork process for others and reduce the amount of errors in them because there is no way I am the only one experiencing this.To end on a good note, you do have some happy and fairly decent mechanics working here that I would recommend to people, but I just don't want to give you any more of our money from this experience to get a vehicle serviced here even though the service is good.

Katherine

Sep 16, 2015

Brought my 07 Aveo here to have my check engine problem diagnosed and fixed. Was told that I had a "ruptured pipe" that was causing the problem, was told that this repair wasn't covered by my extended warranty. Paid for the repair without a problem. Less than 24 hours after they gave my car back, the light came back on. Service refused to refund my money for the previous repair because "well the pipe still needed replacing and things happen" yeah...sure..."things happen" when you take my money yet still didn't actually fix the problem I brought my car there for. I let them have it and decided to have the problem further diagnosed by actual mechanics who actually know how to fix cars and actually care about their customers. Hands down sleaziest dealership in Auburn. I recommend stoning yourself in cement before thinking about purchasing a car here, and if you already have, my god, please, don't let them play with it.

Never a FOX Honda customer again

Sep 11, 2015

We bought a 2012 Honda CRV in May of 2015 At FOX Honda Auburn. A month later the brakes started making noise. It was still in warranty but this happened on a Sunday and we needed the use of the car Monday eve. Not having time to take it to Fox Honda Auburn, we took it to PEP Boys for repair. The bill was $1,000 for a brake job. I took the paperwork and the parts taken off to the service manager at Fox Honda and asked for compensation for parts and labor. He look at the parts and said he would look into it. He did nothing and I never heard back from him for a resolution. I left a phone message with the General Manager and never heard back. I finally had to drive to Auburn from Liverpool to try to get some resolution and compensation. The General Manager stated that their policy is not to pay if somebody else does the work..I explained that I could not afford the time to have it serviced in Auburn. The final decision was not to pay anything or provide any resolution. I would have thought that Fox would have provided some form of resolution or compensation just to provide friendly customer and retain a future customer. Instead I will never do any form of business with Fox Honda in Auburn. It appears that they do not value a good relationship with their customers. . .

Steve

Jul 11, 2015

I brought in my 1998 CRV for a diagnosis of an apparent and personally unsolvable electrical problem. The end result was that for $110 dollars for their computer code reader hookup (free at Auto Zone) they were totally unable to diagnose the problem. But they did tell me that according to their "skilled technician" my front brake pads were "steel to steel"; upon my disassembly they were not. They told me I needed a transmission module; I have never had any problems that would relate to the function of this module. They told me I needed a new catalytic converter and new oxygen sensors; what I needed was to have the PCM (power control module) reset by removing a key fuse for 10 seconds and then reinstalling. After I personally did this all the codes related to the catalytic converter disappeared. I have concluded that all the people up front in the service department are clerks with NO knowledge of the product their firm deals in including service. Their technicians are unidirectional and that direction is to increase the magnitude of existing problems. They rely totally on their code readers with no latitude for thought and have no "contact with the customers to ascertain what the customer's experience with the mechanical/electrical problems may be.This is representative of their service which would definitely preclude EVER buying a car there.

The bearded old boy

Jul 10, 2015

These folks creatively embroider on the repairs necessary to one's vehicle. If you can, find a competent mechanic who is not intent on more than repairing your vehicle at a reasonable cost. There are many folks who can conduct most necessary repairs and there are many good sources of new parts at greatly more realistic prices. They may not have "Honda" stamped on them but that does not make them any less affective. As for instance a Honda catalytic convertor for a "98 CRV will cost $800 from Fox and $140 from another source while a Honda O2 sensor will cost over $300 while easily purchased for around $40. There is more than caveat emptor in dealing with these folks.

Jenn

Jun 6, 2015

Purchased a 2012 Acura TSX. I was scheduled to pick my car up at 1pm, didn't leave with my car until 3:45pm. No apology from the staff for having to wait over 2 1/2 hours for my car. They also provided me with books for a 2005 Acura TL which is not the correct year or model for my car. Dealership states it is not their responsibility to make sure accurate books are received when you spend $21,000!!!! Four weeks later and I'am still going back and forth with the dealership. Several weeks later the dealership contacted me stating they forgot to have me sign a paper which delayed me from receiving information from the bank. Worst experience ever purchasing a car take your business elsewhere!!!!!!!

Happily retired professor

May 7, 2015

I recently purchased a Odyssey minivan from Fox Honda. I was very pleased with the transaction.. The salesperson that I dealt with, Jamie Parker, was attentive to our needs and concerns and very professional in helping us get through the process. He made sure that all our questions were answered, either by himself or some well qualified recruit. In other words, I could not have asked for anything more from this encounter. Thank you Fox- and Jamie- for a job well done.

Jenna U.

Apr 27, 2015

Did not try to make a deal with me and my husband who are hard working American parents trying to make it in this crazy life! We drove over 90 minutes to be told no way and they did not try to offer another vehicle.... Rude, Ridiculous, never going there again or recommending them!!!!

Lisa Stoner

Sep 18, 2014

This is a response to an email from Fox Honda on Congrats owning my 2010 Honda Civic purchased with 8,000 miles...............You're kidding right? I actually removed everything that would indicate I purchased from Fox Honda. After a few months I had a bearing replaced, few months after that I had to get a new battery and now I've gotta come up with money for new tires. I actually needed them before winter, but didn't have the money. I've been telling everyone to go to Romano Toyota or Honda City for a used vehicle. At least they put new wiper blades on, new tires on their used vehicles, give a free detailing coupon and when you pick your vehicle up it is detailed.When my son wanted to purchase a used vehicle we stopped at Fox Honda before all the above starting falling apart and that was a joke. That's when I took everything off my car.......no free advertising from me.Unsatisfied CustomerOf course, they never responded to the email. I sent it as a reply and also sent it thru their website.

Moose1976

Jun 22, 2014

I was looking for Honda Accord for my boys. We need a third car. I was trying to stay within the budget. The sale reps understood my situation and willing to make a nice deal. I was very happy with their service. I would go back again.

LisaS

Jun 21, 2014

Summer of 2013 - - The experience for my sons 1st vehicle was the WORST. It was SO BAD and a long story. That I can't even relive it here on this site. Let's just say they were so rude.........that I walked out of there pulled the Fox names plates that go around my actual plate off my car and left them outside the showroom door. I'm either going to remove the fox thing on the back of my car or I thought better yet.............put a BIG BLACK X thru it. Sales Manager has no business working in that profession!!!!!! P.S. Also, look at this review page............ http://www.cars.com/dealers/113543/fox-honda/reviews/ On top of that............in the March of 2013 I purchased a 2010 Honda Civic Coupe with 8,000 miles. The winter of 2013 I had to replace the battery and then April of this year a freakin year later I had to purchase new tires. PLEASE PLEASE...............if looking for a used car go to Honda City or Romano Toyota of Syracuse. There they will put new tires, wiper blades and fix any dings. This is after you agree on a price with no additional charge.

Li A

May 19, 2014

We recently purchased a 2014 Honda Odyssey and it couldn't have gone any smoother. I had researched mini vans via the internet and test drove one so I knew exactly what I wanted. The staff was helpful, friendly and accommodating and Fox Honda met my needs exactly. I first dealt with Kim through internet sales and had worked out almost all of the details for purchasing my vehicle before entering the dealership. At Fox Honda, Jeff was very knowledgeable, cooperative and friendly. He took his time explaining the many features of the van and was happy and willing to answer any questions. He put us at ease and was not your typical "pushy salesman". Dealing with Dave in the finance department was also a breeze. Fox Honda did not have the color of the vehicle I wanted but located it and had it on the lot within a day. When we took possession of the vehicle Justin answered all of our questions, explained more features and effortlessly walked us through the paperwork. Purchasing a vehicle through Fox Honda was definately a much more pleasant experience than we had anticipated.

kjsema

May 13, 2014

I own 4 Honda's and an Acura. I travel extensively for work and our company has offices in 5 Eastern states. As a result, I have good experience with four other Honda dealers and I know the customer experiences that Honda wants their customers to have. Being new to Auburn, NY, I scheduled a waiting appointment to have my SRS (supplemental restrain system) diagnosed after the SRS light came on. I was the first service customer of the day and arrived 20 minutes early. One hour and 20 minutes after my appointment time, the service department still had not pulled my car into to check the problem. When I went to the service department to ask why, another employee had remarked that the only cars in the service department were three used cars that the dealership had sold over the weekend. He reminded the service adviser that the first 3 customers of the day were waiting in the showroom and none of their vehicles were pulled-in yet. When I asked the service manager, he advised that he had to do research on causes for the SRS light to illuminate before he could have a service teach pull my Pilot into the service area and connect it to the diagnostic computer. He also advised me that there is no significance to a "waiting appointment" and I should expect it to be about 1 1/2 hours past my appointment time before they pull my vehicle in. It was obvious that the service manager does not care about the customer and doesn't understand the connection between happy customers and his continued employment. I also found that it must be a dealership problem because I plan to buy a new 2015 Pilot and an Accord this year. (I bought the new Accord last weekend at a different dealer). Although four sales people came into the showroom while I was waiting for service, none asked if they could help me and one of the employees complained for 20 minutes about how busy she was going to be because of the number of cars they sold on Friday and Saturday. She stated that she wished the sales people would have told the customers that it would be several days before they could pickup their new cars, so she would have more time to prepare the paperwork. Meanwhile, I kept noticing the Honda President's Award banners that were hanging in the sales and service departments. The only problem was that Fox Honda received that award only one time and it was 4 years ago. The other dealerships that I use when traveling are all President Award winners and one has won it for 12 consecutive years while the others have all won it for at least 7 consecutive years. If I owned the Honda dealership and we had won that annual award 4 years ago, I would remove the 4-year old signs and I would strive to provide excellent service to win it again. Obviously,that is not the focus at Fox.My service problem was resolved at a different dealer 2 days later.-- in 10 minutes. I took the car to service and went to their customer lounge for a coffee. Before I had the lid on my coffee, the service adviser came in to tell me the computer code that came up on their computer and what it meant. 18 minutes, later, my Honda was fixed and the cost was less than $100. In other words, the other dealer accomplished in 28 minutes what Fox was unable to even diagnose in 1 1/2 hours. It's a no-brainer -- buy your car at a dealership that cares about their customers and that also know how to service your car. first two customers ofthe day

never again

Apr 27, 2014

I went to fox honda in search of a used car, after not finding what i was looking for they tried to push me into a lease on a new car. I was hesitant about the lease because the sales guy told me i can buy the car at the end of the lease and that was what i should do. When i talked to the business manager she said never buy out the lease. So they started talking numbers and got close to what i was comfortable with saying it was as low as they could go. Next thing i know im asked to provide the card i would be using for the down payment and away the sales guy goes without an explanation and comes back with a receipt for me to sign. He then says i need to talk to finance. After talking with finance im told that there would be more fees along with the first payment due at delivery. None of this was explained to me prior and i hadnt even decided this was what i wanted to do. So im told to come back the next day for paperwork and to pick up the car. I went home and thought about it still looking at used cars to buy. I found a used car 3 hours away so i called fox honda and told them i wasnt going to be able to pick the car up and that i was going to look at a different car. They called me back and tried to talk me out of it first the business manager then the sales guy and finally the sales manager. The sales manager then says he could go lower then he had before even though he said it was the lowest. He was very rude during our conversation and proceded to lecture me about buying a used car and lieing about not only the car i was looking to buy but also about the new car they wanted me to lease. He then told me i would make money off the lease if i bought the car at the end of the lease and said i was stupid to buy the used car, which was a civic si. He sells those cars but was trying to say i would have a ton of problems with this one but trying to get me to lease a brand new si? I will never go to this dealership again and i hope this stops other people from going. I ended up buying the used car at dix honda in PA and i couldnt be happier with the customer service, the laid back approach they took and also the car itself.

First Honda

Apr 23, 2014

Purchased a used Ridgeline, went to pick it up and vehicle was filthy, carpets were wet and it smelled. Upon further inspection; air filter or cabin filter was not replaced. Went back to have car cleaned and replace air filter. Picked it up the next day; car was not even washed, carpets were still wet but seats appeared to be cleaner. They said they replaced the timing belt but it looks like the serpentine belt was never replaced, A couple days after the stains came back on the seat. Called several times and got the run around, they tried to blame everything on the salesman. Second key broken, passenger dome light does not work and light for radio does not work. Finally today the customer service rep called and left a message. I called back and she said that I bought a used car and they don't fix everything. Apparently they don't detail their used cars either. Too bad; first Honda I ever owned and first (and last) time I dealt with Fox. I felt like they did not care about any of my concerns.

djmac

Dec 14, 2013

After completing a month long shopping experience for a new car, we just completed our purchase of a 2014 Honda Accord, and were pleased with the entire process at Fox Honda in Auburn. We had received several quotes from Honda dealers in CNY, and Fox matched the lowest offer, and secured the car we wanted within 2 days. After the purchase the sales staff spent over an hour with us to demonstrate all of the finer points of operating and using the advanced technology features of the new Accord.

Audi fan

Sep 8, 2013

I bought a 2004 Audi with just over 100,000 miles. Bad idea! They said their repair department headed by Andy Miller had declared the car to be in good condition with no needed immediate repairs. When we drove it home the belt tore apart. Three days after we fixed it the power steering failed while driving the car. The steering fluid had completely leaked out. The power steering rack was bent and the front sway bar bushings and all upper control arms were all bad. Forget about the fact that it cost a couple of thousand to repair. The failure of power steering while driving could have resulted in death or serious injury.

John Smith

Jul 10, 2013

I've had exact the same offer from other dealer. I called them and told them if you give me a discount I'll buy the car from you. she asked how much, and i said like 200$. she said just 200$ on that time i thought i should asked for more. when I get there from syracuse after 45min which was said 20 minute, they didn't give me the discount and another lady told me the lady on the phone shouldn't give me any disocunt. I saw I've driven 45min and I desperately need the car, then i asked only for complimentary rubber mats instead, which she said, "just complimentary rubber mats?" on that time i thought i should asked for more. when i went in their financing office i saw a change in selling price and i understood they are charging me 125$ for dose complimentary mats, which she said, i tried but we can't. then the monthly payments wasn't match with the selling price. I asked why, the guy told me it's right and after putting the numbers in my loan calculator app on my cell phone, he said, oh you know, let me check it again, aha, you know it's because of extended warranty and under coating, which i didn't want them, and i haven't been asked that if i want them or not either. after all these back an forth they told us every thing is fine, you are approved and you can pick up the car 2days from now. Morning of pick up date they called me that asked for some weird documents and after 3 hours i understood they can not finance the car for me. (this part is fine) but it took 3 hours and many phone calls till they let me know that they can not finance the car for me. I needed a car desperately so i got another car which i could afford without financing, and called them at the same day that I'll pick up my deposit check. she said it's fine. I drove 45 min and she wasn't there and again another lady told me that they can not give me my check right away, because it's need a manager signature and all their managers gone. she told me that she'll do it next business day, and she'll mail it to me. i drove 45 min back to my home and the day after i checked my account and i saw that they've cashed my check. after 2 business day i called them, and after 3 business days they responded to me that it needs another 10 business days to be processed. Now I'm going to contact Attorney General Office to get my 100$ back.

Lynn Firendino

Jan 27, 2013

New 2012 civic making noise ( tire?) took for eval, was told needed alignment, brakes and new tires. Car has 17,000 miles!! Never in accident or abused. Charged $200.00 for alignment. Went elsewhere for tires, did not need any brake work . Staff very rude, stated we were at fault for the " damage" .no warranty coverage. Have bought 4 cars at this dealer- never again. They lost a loyal customer.

jim.casasanta

Dec 31, 2012

My overall experience was very good. There was the typical haggling auto dealers do for each sale, but I expected that; there is no reason to complain about that aspect because every dealer does it and short of a general business model change (ie. Saturn business model), auto dealers will always do this. I actually used a Fox Toyota sales associate, Jamie Parker, and was very pleased with him. I would recommend Fox advertise the fact that if a buyer has a working relationship with a certain sales associate, regardless of where their primary dealership is, than that sales associate can be used for other Fox dealerships. It could potentially keep possible buyers within the Fox dealership family. My only real ding to my experience was the exterior appearance of the vehicle when I picked it up. The real bumper applique was bubbled and I am now in the process of getting that reapplied correctly. Also, the undercoating, although fully applied (from what I can see getting only my head under the car) was inconsistently applied. Some material was so thick it formed "icicles" on the driver side of the vehicle. I will take these issues up separately from this review. Overall the sales experience was very good and I would recommend Fox Honda. Now just work on the haggling process and your dealer would be an excellent pick.

je012

Oct 30, 2012

Was promised a price online and later confirmed it over phone. Made us come to the dealer which was an hour away. Once there the sales manager gave us a low offer on the trade which we refused. Was told by the sales manager that the deal would be honored till end of the month and we were even ready to put down a deposit. Called back two days later before the end of the month to proceed with the deal and the manager now changed his stance. Said he never agreed to the deal and was dilly dallying around it. Wanted more than what we were promised when they knew we were ready to purchase. I would say run away from this dealership or record your conversation with the manager or have an attorney present before he opens his mouth! There are far better...or at least honest dealers in the area!

melanie

Jun 9, 2012

Drove the 45 minutez to FOX, after setting up a test drive of used Honda CRV. Got there running late, but called to say on my way. Car is not ready, you think they would have it clean, looking good for possible new owner. Went to use window cleaner and they dont work. Well, that is huge to me, hate dirty windows. They will look at it and fix it but its probably just frozen. In all my 30+ years of driving NEVER had that happen. Next make the deal, they tell me according to car fax my car Horrible accident, I was shocked, my report said no such thing. I asked to see the carfax and in small print it says my car is valued at $400 OVER CARFAX REPORT. That would be $4400 on dealer trade. I only owed 2800 left on car, they low balled me and hours later we came to an agreement. Went to pick up my car washers still not working. Oh drive it let it warm up. Get into the car horrible ehgine smell, like i am getting asphiciated. Take car back, THEY forgot to put oil ap back on. Then we had to drive back several times for wrong paperwork signed. Aaaaahhhhhhh WeDid drive the car to Florida and was extremely comfortable. Love the car but should of had them send to sharon chevrolet in pheonix and made the deal. They are my favorite fox dealership. Good luck on your search.

bfcoleman

Apr 24, 2012

I purchased a used vehicle from this dealershop and was treated like a second class citizen. They don't stand behind the used vehicles that they sell. According to their Service Manager they are not responsible for anything but making sure the vehicle passes inspection. What a disappointment.

HONDA OWNER

Apr 14, 2012

I took my 2007 Civic to Fox Honda for service because my cd player wasnt working. I thought I was going to spend a arm and a leg but Tami found out that it covered under my HONDACARE extended (YEA!!) . A couple days later they had my Part in and Tami called me for a appointment. I had it done on a tuesday night (because like most people I waork during the day) . After the job was finished the Service Manager himself did a quality check on the repair, at this time he found a small scratch on the plastic dash, he let me know and then called in a interior specialist guy who came right over and touched it up. This must be why they get that PRESIDENTS AWARD , GREAT SERVICE!! I'm happy because I didnt have to pay anything under my extended warranty and my wife's happy that she can listen to her cd's again.

DaBears64

Apr 3, 2012

My wife and I have been in the market for an Accord sedan for a while now. We decided rather than going to just our backyard dealer that we would try them all to see who would provide the best deal with no games. Fox Honda is horrible. We walked in, some salesman were in a group chatting, not one of them acknowledged we were even there. We walked around the lot for about twenty minutes to see if they had what we were looking for (they in fact had multiples). Back to the showroom we went to grab a brochure for one last attempt. All we got was "someone will be with you." After 40 minutes at this dealership we decided to turn back home. We did in fact find the car we were looking for AND was greeted promptly at a local dealer. I will let my friends and family know that if they want to self educate themselves on a dealer almost an hour away's inventory and not be pressured by a salesman, Fox is where you should go. If you want to talk to someone and buy a car, don't.

I'mnotstupid

Feb 1, 2012

First of all during the time I was there I wanted to go home and think about purchasing the vehicle. The salesman used tactics to keep me there like asking for my credit card to bring in to the sales manager with my offer. I now know that there is no reason for them to take a check or credit card from me unless a deal has been made and maybe not even then. I couldn't leave because he had my card and he left it in the office when he came back out. (We, my son and I were sitting in the showroom at a table.) We did come to a deal on the price. We now were sent into the financial managers office to see what kind of financing was available. I was also considering paying cash. Josh had a "great deal" for me but I had to finance to get it. It was for rustproofing, additional 5 year warranty, free inspections, and $5.99 oil changes and it would only cost $8.00 more a month for 60 months. Then throughout the conversation he mentioned it was $8.90 per month. My son caught that and said that's more like $9.00 a month. I called Josh when I got home and told him to cancel the financing and the warranty because the finance rate was too high 3.24% he was obviously not happy. By the way I have excellent credit. I said I see 1.9% in the paper all the time, he says not for a new Cr v. He called me about 10 minutes later and he had gotten me 1.9%. I asked him what the total was for the rustproofing and the extended warranty, he said $600.00. When it was time to sign the contract the next day the charges for the warranty was well over $1000.00 plus $500.00 for the rustproofing. I was livid, refused to sign and refused to pay for the rustproofing that had been done on the car I was buying. I would have walked out but they had my trade-in vehicle. The sales manager George took the warranty off but said I had to pay $500 for the rustproofing, I refused. After a lot of ranting and raving on my part I got the car and didn't pay for the rustproofing. This was the worst car buying experience of my life. Josh out and out lied to me and my son about the warranty. This is a terrible dealership.

JaimeP

Jan 20, 2012

In Spring 2011 I received a modest settlement as a result of a surgical error when delivering my youngest son. My husband and I decided we wanted to purchase a vehicle outright. We intended to purchase from a reputable dealer and buy an extended warranty as we transport our most precious cargo...our children...on a daily basis. We picked out a 2006 Saturn Vue with 58K miles on it. When we met with the salesman, the vehicle had an odd rattle to it. He assured us they would fix any issues, do a thorough inspection, and only sell the vehicle if it was 100%. When I picked the vehicle up I was assured it was flawless. After signing the contracts the salesman laughed as he informed me the man who owned the vehicle prior to me had tried to self install a remote starter, had given up, and left it half installed in the vehicle. He said they removed it and I was all set. I voiced concerns for electrical issues and was assured I had a warranty and was good.Right after the 60 day lemon law warranty period passed I began having issues with the vehicle. The dealer's service department was very nonchalant about all of it reminding me I was past the point where they were liable. The extended warranty company did not authorize tows to the dealer citing the distance was too far so I had another local garage fixing the issue. We thought we had the issue resolved in November after being left stranded with my kids on 3 occasions and needing the vehicle to be towed. The last instance caused the vehicle to turn off sending my kids into an intersection without the ability to steer the vehicle. At that juncture I was advised that the vehicle thought it was being stolen and was shutting off as a safety measure. I had the vehicle serviced and the other garage thought they fixed the issue. I had a light on my dash still lit up but attributed this to a door latch that also needed repair.The problems persisted even after the latch got fixed and finally the other garage took the vehicle apart. They discovered I was having issues related to my Body Control Module which is all a direct effect of the remote starter being removed. I spoke with the salesman who clearly recalled telling me about the remote starter and was horrified at my ordeal. He put me in touch with the GM of the dealership but instead of dealing with her I got their PR woman who was concerned about my Facebook postings. I was asked to have the other garage fax them invoices (as I sat for a 5th time with no vehicle-for 9 days in that stretch). The warranty company would not authorize a rental citing a remote starter was not a factory issue. I spoke with numerous garages and was advised by all that my issues would have begin with the wiring being messed with when the remote starter was removed and that they all recommend that their customers not install a remote starter as they open themselves up to the risk of wiring issues once they do. A few days later I got my vehicle back. I was advised it is fixed but once your wiring is compromised you will always see corrosion and have issues down the line. I spoke with the PR woman from the dealer and was advised that they had no obligation to make things right, told me there was never a remote starter and that I could meet with the GM and they would swap me into a comparable vehicle as a good faith gesture. I asked to meet with her and the salesman and was abruptly advised that he was out of the picture and unavailable to me.I met with the dealership on 1/16/12. The GM sat down for under a minute, leaving me with a salesman who had no idea the history of my situation or the issues. He asked me what I was seeking and I told him I would accept a vehicle as old as a 2005 and would even accept an additional 5-8 K in mileage if I liked the vehicle. I told him it had to be automatic and four door as well. He then had me sit another 20 minutes while the GM was in a meeting. After she came out he spoke with her briefly and showed me a car that they had listed for $1,400 less than what I had paid. It had 17K less miles than what I have currently so I was willing to swap into that vehicle even though it cost less than mine. He went and spoke to the GM and then returned telling me I would need to ay a few thousand extra if I truly wanted that vehicle. I told him he was nuts and that I had tried to play nicely. I advised him I had left the attorney out of it til this point but was prepared to file in court if need be. He stood up and said, "Oh, you said attorney? let me get your keys so you can leave." He then went into the GM, spoke with her, and she put on her coat and left. With that the assistant GM came out and told me I was being dramatic. He said he drove my vehicle and saw no issues. I informed him if there was even a 1% chance that the vehicle would break again and send my kids into an intersection, this was unacceptable to me.At this point the assistant GM advised me that one of my options were a 2001 VW Bug (2 door tiny car and I have 2 kids in car seats...not to mention that the car is 5 yrs older than my current one). Another option he listed was a 2001 Grand Marquis...again, way older than my current vehicle. The last option was a 2005 Cobalt. When I drove the vehicle it shook once you hit 45 MPH. The buttons for the cd player had no paint on them. The car had 20K more miles on it than what I currently drive and the car fax states that it has an open recall for a steering failure issue. I refused the vehicle and was told to have a nice life by the dealership.This page is dedicated to the working man/woman...the parents out there doing their best and just trying to have nice things for their kids. Wanting a safe, reliable vehicle is not too much to ask for. I paid over 12K for the vehicle and warranty cash. Part of that price was paying for peace of mind which I have not had since 65 days after purchasing the vehicle. It's time for the little guy to be heard. Join me as I fight the good fight please. And I ask all of you to please spread the word that Fox Honda in Auburn NY does not stand behind USED the vehicles they sell and has a very callous attitude when called on it. If you are going to buy from them, make sure it is a certified pre-owned vehicle and get it inspected by an independent garage prior to purchase.

ANDREWCHIN5787

Jul 22, 2010

lisa i must of drove you crazy i know i still do you are great help i will be gettin the accord from you i want mystic green i will be there as soon as i can thanks for the continued help it means alot hopefully things will get better soon i am going crazy

nunya_bizness007

Aug 17, 2009

When I initially bought my vehicle from this dealership I was very pleased. The staff seemed very helpful, very courteous and eager to please me the customer. I continued to be pleased until about the fourth time I took my vehicle in for routine maintenance. My vehicle had about 23k miles on it at that time. I was told I needed new tires. I was then recommended to get tires that were roughly 700 dollars and had no warranty. Joann the service representative said they were "just really great tires" and the fact that there was no warranty was not a problem. She was more than willing to sing the praises of these "wonderful tires." I reluctantly agreed to purchasing the tires. Upon being told my vehicle was ready to go I was told that they didn't have time to do an alignment. I would need to schedule that for a later date and come back. This was my first clue that perhaps this business was not as eager to help and please as they had once been. Who gets new tires and doesn't get an alignment? They had time to tell me I needed new tires, time to put them on but no time to align them! I was not happy but figured it was the first time they had done something that I wasn't comfortable with. I then took my vehicle to a location closer to home a few days later and had the alignment done. Since the visit I was told I needed new tires, it has been a series of mishaps and nonsense. I will stick to the tire incident as that is what infuriates me the most. The tires needless to say were bad 20k miles after Fox Honda's service department installed/mounted them. 700 dollars for 20k miles is not a lot of bang for your buck. Too bad I had to hop around like a jackrabbit for them to finally admit their "wonderful tires" were cupping. That was only after I was insistent that something was very wrong. They just kept saying my vehicle needed an alignment and that was the reason for the terrible vibration and suspicious noise. After this I was told that the manufacturer of the tire would only pay 1/2 of the cost of new tires to get the same tires without a warranty to have potentially the same problem in another 20k miles. I'm not sure if there is some Quid pro quo going on or what but I do know that I don't plan on servicing my vehicle at this location ever again and would certainly never purchase another vehicle from them in the future nor would I encourage anyone else to. By the way when I inquired as to why Fox Honda doesn't carry tires with warranties I was told they "don't like them." Wonder why that is!Disgruntled ex Fox Honda customer