Used Cars for Sale at Fox Subaru in Grand Rapids, MI

Ruth

Nov 14, 2016

Courteous, efficient service. The facility is a pleasant place to be while waiting for my car to be serviced. The free car wash is a nice touch.

Kathleen

Nov 13, 2016

Prompt, caring, attentive, knowledgeable, friendly, informative. As a Fox Subaru customer for 23 months now, I've always been pleased with service. Calvin was my first contact, warmly welcomed me and has recognized me ever since. Very nice. He has consistently exceeded my expectations with his enthusiasm and helpfulness. All staff has been excellent.

Jeanne

Nov 12, 2016

Worked with me and my schedule. Fit me in when it was best for me! Very friendly and fast. Thanks

Marge

Nov 12, 2016

I always like the prompt and courteous service.It is easy to schedule appointments and they always do a great job. This is the only place I will take my car in for service.

Richard

Nov 12, 2016

Very professional, very friendly, prompt, etc. It's a good place with which to do business. We never have to wait and the sales people are helpful and friendly.

Elizabeth

Nov 11, 2016

JP worked with my schedule and delivered the car to my house. Spent one and half hours explaining and drove with me. Very much appreciated his time.

Fleming

Nov 10, 2016

Gave me an early status report. Did all I requested and had vehicle ready on time. Very courteous. Completely satisfied.

Sarah

Nov 9, 2016

I was very pleased with the service. I was in and out in less than 45min. My car was winterized and an adjustment was made to the back seat. I was showed how to correct the situation.

Jonathon

Nov 8, 2016

Service was friendly/ courteous and the repair was finished quicker than estimated. I have always had a great experience dealing with Fox Subaru. Thanks and Great Job!

Merideth

Nov 8, 2016

Everyone at the dealership was very nice and Dennis Olsen was very helpful to me and made sure I knew what was going on and was really willing to give me the best experience and work. The sitting area that you have is also very nice and allowed me to continue working on my schoolwork while I waited.

Patricia

Nov 8, 2016

Whenever I am at Fox I am impressed with your service and customer care. Your service staff was kind, thoughtful, timely and competent. The woman who took my money helped find extra coupons that I could use. And I spoke with Bill in sales who asked if I needed help. I appreciate the extras you do. It builds this customer's loyalty. Thank you.

Dave

Nov 5, 2016

Quick, simple, and coffee in the waiting room. Free car wash was also appreciated. Scheduling the service was easy through the online system and the reminder e-mails were helpful.

Cathie

Nov 4, 2016

Earnestly trying to resolve issues. Facilities are always clean, there is always a smile. and Very happy to see the allowance of a pet or two in the waiting area.

Michelle

Nov 4, 2016

They fixed the bent windshield wiper fluid tubs from previous visit where windshield was replaced due to manufacturing defect issue at no charge.

Rebecca

Nov 4, 2016

Friendly and low-pressure salesperson; with an appointment, we received her exclusive attention through our process. At the end of the model year, the inventory wasn't extensive, but they still had the perfect Subaru to fit our needs (and wants).

Lacy

Nov 3, 2016

I worked with Andrew Belock and he was absolutely amazing. I happened to stop in GR on my way through the area and after meeting with Andrew the one time - I knew that he was who I wanted to work with to purchase a Subaru. He was extremely knowledgeable, has an incredible personality and attitude, and was very patient with me as I wasn't sure what I wanted. He kept in touch for over a month checking in with me and letting me know what was available that I was interested in. When I finally made a decision that I was ready to purchase the vehicle, he made the process so simple and seamless and was able to provide me with exactly what I wanted. I would recommend working with him to anyone that I know. I would say that I probably had the best car buying experience ever!

Daniel

Nov 2, 2016

Our salesperson, Deb Westdorp, was, both, very professional and personable. She was knowledgeable and took ample time to answer questions and demonstrate features. We didn't feel pressured.

Kathy

Nov 2, 2016

I was able to schedule an appointment which was great. Also, I was able to wait while my car was being fixed with my one year old son. The playroom that they had available was awesome. Your staff were polite, friendly, and just amazing. Very professional, and a very wonderful experience.

Linda

Nov 2, 2016

I always look forward to taking my car to the Subaru dealership. they are courteous, fast , respectable, young men.

Shawn

Nov 2, 2016

I was happy to see the same friendly faces each time I have had service - which hopefully means low turnover and happy employees :)

Cara

Nov 1, 2016

Reasonable wait time, courteous employees aside from one-- I've been coming to the same dealership for over 15 years and dealing with the same Subaru service tech, yet I still feel like a number each time I interact with him

Darin

Oct 31, 2016

The sales process was efficient, honest with a straightforward approach. Andrew Belock was a very helpful salesman and I felt he listened and cared about meeting my needs.

Dale

Oct 28, 2016

everything! friendly greeters, clean facility, nice professional cashier, prompt services, clean bathroom cold water in bottles.oh oh oh oh oh, twenty words is too much and wish I had not started this

Joseph

Oct 28, 2016

Friendly staff and fast courteous service. Staff is always very pleasant and it is a great experience. They rate a 10!!

Larry

Oct 26, 2016

Andrew is a great sales person, very personable, professional and truthful. He offered us a great deal on the new car and trade in.

Randy

Oct 26, 2016

Speed & Professionalism. Highly recommended for experienced and skilled people, who care about you and your business. They will be a good choice for future auto needs.

Elizabeth

Oct 24, 2016

I had a great experience at Fox Subaru. Working with Dennis was great as he was very professional and helpful.

RuthieB

Oct 23, 2016

That means Greatest Of All Time!! Friendly fun and genuine people. I love my Outback. The whole experience was top notch. They were flexible with my work schedule and stayed late on a Saturday to complete paperwork. I can't recommend them enough! GOAT!!!!

Isabell

Oct 22, 2016

The biggest thing that sticks out is that we were openly reminded of our tire change for winter when we requested a tire rotation. That saved us $20. That means a lot to us considering we drive all the way from Portage for our service. There's a reason we drive so many miles for the service. Keep it up!

Jim

Oct 21, 2016

They did great work, it was quick, and I appreciate the Internet access and coffee in the waiting area. My headlights work great now!

Raymond

Oct 20, 2016

Barb was very attentive and answered all our questions. She made the whole purchase easy. She took so much time explaining how the car worked with radio, safety features etc.

Ruth-Ellen

Oct 20, 2016

Deb was very patient and kind. She was a great listener and made sure that I got exactly what I wanted!

Elizabeth

Oct 16, 2016

We liked the Friendliness,quickness, and washed car all very nice and it didn't take very long plus the warm cookie.

Nickole

Oct 15, 2016

I loved the option to have my new car delivered since I am over an hour and a half from your dealership. Also, my salesperson, Dion, was very knowledgeable, friendly, and prompt.

Susan

Oct 14, 2016

I don't need an appointment for an oil change although I had to wait for an hour- which I was informed of- but the waiting area is comfortable.

Debra

Oct 13, 2016

Dave Morehead was great. You need to give him a raise. I had two striped lug nuts from the last tire rotation. Dave worked it in so I did not have to make another trip back at my expense. This saved me time and money. Please do something nice for him. Its your employees that make your business. Very pleased.

Lenie

Oct 13, 2016

I was informed immediately by the staff when a different issue than what I thought was the problem was discovered, and it was repaired promptly.

Marcia

Oct 13, 2016

Extremely fast, hardly had time to sit down with coffee.Nice facility for waiting. Technicians explain what was done and anything needed.

Carolyn

Oct 12, 2016

The oil change only took 15 minutes and I did not need an appointment. A free car wash was offered as well!

Troy

Oct 11, 2016

I walked in and told Bill I wanted a cross trek - and he grabbed a couple of keys and said lets get you one. It was just that easy.

Lawrence

Oct 10, 2016

Everything unfolds as expected...timely, completely, efficiently , and cost effective. I know I can count on my car and myself being treated well.

Susan

Oct 8, 2016

Quick service (I used the express service with no appointment), no pressure to follow additional service recommendations, and they washed my car. Unfortunately, it rained the next day.

Lori

Oct 7, 2016

Barb Wieblen worked tirelessly to find the exact car I wanted; the whole process was painless and smooth! Great communication!

Steven

Oct 6, 2016

They are very professional, efficient and took time to look at a low tire that happened to have a nail in it and quickly repaired it

Margaret

Oct 5, 2016

Your professional, polite, considerate attitude and most of all your excellent knowledge of the problems and cure. Thank you for your great service.

Michael

Oct 5, 2016

JP was a great salesperson to work with. The whole process was pressure free and the paperwork went very smoothly.

Andrew

Oct 4, 2016

Barb was fantastic and was a straight shooter with us. We really appreciated her service. I would recommend her 100% and my wife and I will be back for our next car hopefully working with her!

Tonya

Oct 4, 2016

Pleasant staff, Ease to work with, nice Follow through. Would be a nice gesture to have all Oil changes included for first 3 years with Leased vehicle

Barbara

Sep 30, 2016

It was quick and successful. I am glad these small things can be resolved so quickly on a drive in basis.

Denise

Sep 30, 2016

Offered to drive me some where and pick me up,comfy waiting area,enjoy cookies and coffee. The guys are courteous and polite.

Mary

Sep 30, 2016

Grateful to have met Dennis! As I was very attached to my service rep through a couple of Subarus while living in Ohio (asked her to move with me!) I was not looking forward to "starting over" in Grand Rapids. Dennis will be my contact going forward.

Aaron

Sep 29, 2016

Even though my car was finished on my salesperson's day off, one of the business managers helped me out by getting my keys and telling what to expect and what the next steps were.

Andrea

Sep 29, 2016

The salesperson (Barb W.) was responsive to my calls, which I appreciated. She was also very thorough in explaining the features my new car has.

Anne

Sep 29, 2016

As usual, everything was great. I like that you had the car I wanted in stock and that I got it the next day!

Brian

Sep 28, 2016

Service was handled correctly and quickly. Evening Drop off was appreciated. Repairs finished the next morning and Dave Moreland's communication was timely and friendly.

Caryn

Sep 28, 2016

Our dealer, Barb Weiblen, was outstanding! Barb was friendly and personable throughout our interactions and she was very accommodating to our needs! She was helpful and thorough and genuine! We found your facilities very clean and neat and inviting. The customer lounge is great! Your service team is friendly and helpful! Your finance department was very thorough and helpful. All in all, our experience was very positive from start to finish. And we love our new Forrester!!

Jeremiah

Sep 28, 2016

Quick service. There was an issue and it was resolved very quickly. Definitely recommend this place to others. Word eighteen nineteen and twenty

John

Sep 28, 2016

Quick, professional and honest. Always good at explaining repairs, or helping with understanding what repairs are being done. Always have good staff that are willing to help and answer questions.

Lisa

Sep 28, 2016

Treated respectfully and not talked down to. As a woman, this is very important to me. I was treated as an individual.

Michael

Sep 28, 2016

doing a great job do not change anything everybody was friendly and did a great job and they even washed my car

James

Sep 27, 2016

Jp was excellent to work with. He made us feel important and he made sure all our questions were answered, that we knew he had time for us, and that we were 100% satisfied with our Outback.

Kristi

Sep 27, 2016

Bill was very friendly and was knowledgable of the 2 vehicles I was chosing from. He asked me what I was looking for and fit me with the best car for me.

Robert

Sep 23, 2016

Prompt, friendly and took care of a problem even though I came in for an oil change. Ok Ok Ok

Joan

Sep 22, 2016

Bill Dykstra, our salesman, was very knowledgeable and helpful. He was very patient with us when we had questions and extremely patient with us during the tutorial on the "dashboard gadgets." We could tell how much he loved the car we were buying and how excited he was for us to drive it and buy it. The other two gentleman that were involved in the process were very helpful as well. I believe one of their names was Russ and I'm sorry to have to admit, the other name escapes me, but believe he helped with the warranties, etc. We were also impressed by how clean and updated the dealership was, as well as the perk of having a drive through lane for oil checks and a special car wash for "Fox" vehicles. Very impressive! Can't wait to start driving/riding in the new car! Thanks for everything.

Jeanne

Sep 21, 2016

One of the best buying experiences I've ever had. Service department is excellent. Knowledgeable and friendly staff. They really take care of their customers.

Judith

Sep 20, 2016

Caleb was very knowledgeable about the car we eventually bought and very patient. This is the second car he has helped us buy.

Jeffrey

Sep 19, 2016

I worked with Barb Weiblen and Jim on buying this car.Both were very professional and did things in a first class way.Barb went out of her way to make the experience a positive one.

Michael

Sep 17, 2016

Barb did a good job in helping us select the right car for my wife and getting us a reasonable trade in value for her van. She also did a great job in going over the features of the car and explaining how everything operated.

Jane

Sep 16, 2016

I was early, and the work on my car began early as well. The guys washed my car when they were finished with the service, and were, as they always are, very courteous and helpful.

Lori

Sep 16, 2016

FRIENDLY, FAST, CLEAN. SHOWED ME DIRTY FILTERS BEFORE REPLACING THEM. I WAS IN AND OUT WITHIN LESS THAN 30 MINUTES.

James

Sep 15, 2016

Staff made leasing a new car easy. Friendly, fast, and professional. They answered all of my questions and made sure that the purchase experience was the best that it could be.

Michelle

Sep 15, 2016

Fast service. Always willing to answer your questions and explain in Terms you understand. I like having a coupon online.

Paul

Sep 15, 2016

Nice night drop off, good communication through process, kept in the loop, handled via phone so I could pick up after work hours.

Thomas

Sep 14, 2016

Caleb was very helpful and freinfly. He was also very patient while we test drove several vehicles and never made us feel pressured. He also answered all of our question we had.

John

Sep 13, 2016

Caleb was considerate, informative, helpful, and went the extra mile to get us the car we selected faster than we thought was possible.You may use my comment for marketing, but please keep my name anonymous.

Khagendra

Sep 13, 2016

I had a very positive experience. I was very impressed with your facility and service. I recommend your service to my friends. I also plan to visit for future car buying.

Allison

Sep 12, 2016

Deb Westdorp was an incredible help throughout the entire process of selecting a Subaru, from recommending different models based on my wants/lifestyle to following up with me after purchasing. She made the typically arduous process of buying a car an enjoyable and stress-free experience. Deb immediately felt like a longtime friend and not just a car salesperson. I can't recommend her or this dealership highly enough.

Robert

Sep 11, 2016

There was no pressure and felt like I was treated honestly. All our questions were answered very well. The car we bought was a great value.

Janice

Sep 10, 2016

I drive in from Birmingham, always efficient, professional, genuine interest in my concerns. A pleasure each time. I am treated with respect

Matt

Sep 9, 2016

The personable service writer welcomed me. The friendly and knowlegeable technicians answered all of my questions. The facilities were clean and inviting.

Theresa

Sep 9, 2016

The service is excellent and your staff is very courteous and very friendly. we always have excellent service very comfortable waiting area

Daniel

Sep 8, 2016

Prompt attention. All questions answered. The waiting area was clean and well appointed. I would recommend Fox Subaru to all my friends.

Christopher

Sep 7, 2016

Clear and professional communications upon arrival and once service was concluded. Prompt service. You washed my car! You exceeded my expectations.

James

Sep 7, 2016

Jobs are done promptly and correctly. Dave Moreland the service advisor has been outstanding to work with over the years. He takes care of my needs and is always right on with estimates and diagnosis'. The mechanics are excellent as well.

Lawrence

Sep 7, 2016

I was pleased with the quick service and competent service people. Car was washed and clean when finished. Good job except that the parts price was too high in my opinion.

Paul

Sep 7, 2016

Wide selection of available vehicles in all price ranges. Professionalism of the staff, especially Jen Wittlinger. Came away feeling that we were being helped through the purchase process instead of being pressured to get a sale.

Sharon

Sep 7, 2016

From the moment I drove in, everyone was extremely helpful. They told me where the lounge was, how to connect with wifi, and were very efficient.

Spencer

Sep 7, 2016

Jen was thoughtful and patient in how she approached the sale of our vehicle. We didn't feel rushed or obligated to make a commitment at any point in time during our initial process. She provided us with the answers to the questions we produced and made sure we felt comfortable while going through all our options. Jen did a fantastic job and we'd 100% recommend her to friends and family who might be interested in a Subaru.

Sue

Sep 7, 2016

The car I wanted at the price I could afford with a nice salesman. I returned to Subaru after trying other cars when I realized I really missed my Subaru.

Barry

Sep 6, 2016

Fast & Very Friendly Service. Performed The Replacement Of The Headlight Without An Appointment. Washed My OutbackAt No Charge Also. Simply The Best.

Julie

Sep 6, 2016

The knowledge and inspiration of the sales rep Nick Swanson...and the fact that you had the car on the lot that I wanted.I appreciated how thoroughly I was taken care of both personally and professionally, while waiting for the financials to be worked out.

Bart

Sep 3, 2016

The wonderful Sales Lady did an absolute fabulous job setting everything up. I strongly recommend her to all of my friends.

Christopher

Aug 31, 2016

Calvin is always helpful when I come in for oil change services. Dave Moreland is always there to answers any questions I have about service.Mike Chamberlain is always willing to explain to me what the technical side is behind the services my char needs. And always takes the time to show me what and where I'm looking at.

Shawn

Aug 29, 2016

nice people , easy to see cars- clean and hours were great for working customers.thank you very much one two three

Cheryl

Aug 27, 2016

Great customer service Dave is always good at letting me know what going on and expectations on time and price. However, the back if my front seat now has black marks from i am guessing the tech that worked on it.

Emil

Aug 27, 2016

The personnel were very courteous and performed the service in half the time that I expected. There was a very nice lounge for us to wait in while the service was performed.

Michelle

Aug 27, 2016

Staff was friendly and informed. Not pushing to purchase most expensive items. Interest in my needs. And, complimenting my children's behavior!

Michael

Aug 26, 2016

Calvin was excellent! He greeted me when I arrived, he clearly stated how long my oil change would take and he checked in with me part way through the process. He was professional, courteous and very helpful. The whole process was flawless.

Eric

Aug 25, 2016

No wait time, i got right in and they gave me a great loaner car (2017 legacy ltd). Fixed the recall and i was on my way the next day. couldn't have been any easier.

James

Aug 24, 2016

We worked with Nick Swanson.I believe that we were quoted a good price - consistent or better than as other Subaru dealers in MI/IN area.Nick went above/beyond to let us take the car home on Saturday -- he and the person from finance worked past close. Much appreciated as we live ~ 1 hour away.

Jeff

Aug 24, 2016

Seamless process from initial test drive to delivery. Fox Subaru exceeded my expectations ten fold. Thank You to the Fox Motors team.

John

Aug 24, 2016

The sales person was knowledgable and friendly, without being pushy. The buying experience was smooth and efficient. We would definitely come back.

Richard

Aug 22, 2016

As always, great service. Good cookies, too! Personnel extremely helpful. Go out of their way to take care of us.

Daniel

Aug 21, 2016

Jen, our sales representative, was so kind and helpful! She answered all of my questions and talked to me about the pros and cons of multiple vehicles so I could make the best decision. She walked me through a number of cars, explaining what features each car had that the others didn't and what additional costs the features would bring to the final price. I did not feel pressured, but rather well-informed when I picked my vehicle.

Gregory

Aug 19, 2016

Our sales lady, barb, was very nice. Didnt feel pressured at all. Candice, who did our financing was amazing. Very happy with our purchase.

Susan

Aug 19, 2016

Friendly employee's , I trust their knowledge of finding problems that need to be addressed. Like having a loaner car so I don't need a ride home.

Duane

Aug 18, 2016

Worked us in and we didn't have to wait a long time. Appreciated since we come from quite a distance.

Laurene

Aug 16, 2016

Prompt, friendly, well informed, and committed to customer service. I've been a customer for over 20 years and really appreciate the service department.

Kelly

Aug 13, 2016

Fast, friendly, knowledgeable for vehicle service. We love Subarus! I purchased my 2016 Legacy a year ago and have been very happy with the car. Many positives and only two negatives. When I bought the car I seemed to know more about the car than the salesperson, but they may have been new. The car sat on the back lot for 2 days before I was allowed to pick it up. The Cadillac sales service I was used to at Crown Motors was of better quality. However, when a person sells a newer Cadillac to purchase a Subaru, that makes a powerful statement. The Cadillac dealerships customer service may have been better, but Subaru vehicles are a better value and better quality. Also, I wish there was a dealership in the Holland area so I don't have to drive an hour out of my way to get the car serviced. Other than that , love it! The marketing is spot on too. We love watching the commercials. Keep up the good work!

Alan

Aug 12, 2016

Cleanliness of the facility, friendly courteous and professional staff. Quick service they got me in and out promptly and with a nice clean car at a reasonable cost.,Cleanliness of the facility, friendly courteous and professional staff. Quick service they got me in and out promptly and with a nice clean car at a reasonable cost.

Carolyn

Aug 12, 2016

My sales person, Andrew Belock, went out of his way to explain everything an made sure I understood all the new concepts of the Legacy, it would be great if you could clone him!

Eric

Aug 12, 2016

Everyone at Fox Subaru is always very friendly and helpful. I visited my salesperson (Jen W.) to say hello. I spoke with 2 different people in the service department that were polite. I also purchased new crossbars for my roof and the gentleman (younger guy) that helped me out was fantastic as well.,Everyone at Fox Subaru is always very friendly and helpful. I visited my salesperson (Jen W.) to say hello. I spoke with 2 different people in the service department that were polite. I also purchased new crossbars for my roof and the gentleman (younger guy) that helped me out was fantastic as well.,Everyone at Fox Subaru is always very friendly and helpful. I visited my salesperson (Jen W.) to say hello. I spoke with 2 different people in the service department that were polite. I also purchased new crossbars for my roof and the gentleman (younger guy) that helped me out was fantastic as well.

Gregory

Aug 12, 2016

Very attentive, very friendly, exquisite dealership. We bought the 2015 Forrester here and a 2015 CR-V from Fox Honda. Much more impressed with the purchase and interaction with Subaru.

Jacqulene

Aug 12, 2016

The staff did everything they could to make our experience great, from switching from our choice of used car to new car without complaint and even offering a lower price on the used car in case we were interested to getting multiple people involved in selling us a second new car after our initial choice was damaged while preparing it for our arrival.

Jamie

Aug 12, 2016

The no pressure approach that Jen used. We weren't ready to purchase a car at that moment and Jen was the only sales person from many sales lots that didn't pressure us to purchase that day.

Jean

Aug 12, 2016

Fast service, pleasant waiting room, offer of car wash included. Friendly service personnel. Service personnel keep customer informed of work being done.

John

Aug 12, 2016

Fast and easy and the waiting room is pleasant and clean. The check out process is also fast and easy. The vehicle is always ready to go when they say it is.

Kyle

Aug 12, 2016

The staff was very helpful and our salesperson Jen was very nice, patient, and courteous with us. We had all of our questions answered and found just the right vehicle for us.

Laura

Aug 12, 2016

Customer service excellent. I was very pleased at how quickly I was able to get my vehicle in.All my questions and Needs addressed Loaner car available

Robert

Aug 12, 2016

Fast, friendly and thorough. Free coffee and cookies in the waiting room and a of couple cubicles where I can get some work done while waiting is a big plus.

Ruth

Aug 12, 2016

Excellent, fast, service experience. Seems like everyone is eager to go above and beyond the necessary to make sure each customer has a great experience at Fox.

Austin

Aug 11, 2016

It was fast and friendly. The young man who met me when I pulled in was very polite. Thank You

Cindy

Aug 11, 2016

Women that called as a Personal reminder about the appointment explained a shuttle driver could take me home and pick me back up again. That was so much better then waiting half the day at the dealer ship. Thank you!

Sander

Aug 11, 2016

Went in to buy a new car for the first time. The sales staff was helpful and not overly pressing. Felt like a got a fair deal. Good selection of available cars.

Suzanne

Aug 6, 2016

The folks are always very professional and my tire pressure light was on so I came it and the first visit they said I had a slow leak. They repaired it for free. The light came on again so I returned thinking I might need a new tire but they repaired it again, for free. The customer service is excellent so are the staff including the sales people.

Lee

Aug 4, 2016

Found a great car, got a good deal on a trade-in and had a helpful and straightforward salesperson who made the decision to buy easy!

Eric

Aug 2, 2016

Everyone at Fox Subaru is always very friendly and helpful. I visited my salesperson (Jen W.) to say hello. I spoke with 2 different people in the service department that were polite. I also purchased new crossbars for my roof and the gentleman (younger guy) that helped me out was fantastic as well.,Everyone at Fox Subaru is always very friendly and helpful. I visited my salesperson (Jen W.) to say hello. I spoke with 2 different people in the service department that were polite. I also purchased new crossbars for my roof and the gentleman (younger guy) that helped me out was fantastic as well.,Everyone at Fox Subaru is always very friendly and helpful. I visited my salesperson (Jen W.) to say hello. I spoke with 2 different people in the service department that were polite. I also purchased new crossbars for my roof and the gentleman (younger guy) that helped me out was fantastic as well.

Patricia

Aug 2, 2016

Speed and pleasant waiting area. Annoyed I need to put in 20 words. I am annoyed I have to put in 20 words. I am annoyed I have to put in 20 words.

Penelope

Aug 2, 2016

The salesperson was prompt, courteous and answered all my questions. The facility was beautiful with a nice lounge area with internet.

Walter

Aug 1, 2016

always fast, on time, and the number one reason--brand new loanersbecause of your loaner program, we will most likely go for our fourth Subaru in a row

Kathryn

Jul 30, 2016

I now live in NYC and, after several unfortunate experiences with my local dealership, have made it a habit to schedule routine services during visits with family in MI. Fox Subaru is prompt with service, maintains great communication with regards to the services performed and has never "bullied" me into additional/unnecessary work.

Anne

Jul 29, 2016

I've always wanted a Subaru and my Crosstrek doesn't disappoint. I couldn't be happier. My car was serviced wonderfully well, as usual.

Caroline

Jul 29, 2016

Fast in and out. Very good explanation of the service preformed. Very personable service techs. They took the time to review the process.

James

Jul 29, 2016

Service rep looked like he was having "one those days" when I checked in with him. Nonetheless, he immediately launched in to help me with my appointment, looked things up as needed, and got me settled in. Great guy and did a great job.

Donna

Jul 28, 2016

Fox Subaru service dept is awesome. I experienced very fast service, I was early for my appointment and they got me right in. Associates were very nice.

Cherry

Jul 27, 2016

Dave informed advised me on best price, work was performed quickly. If you want people to do these surveys, don't make them so difficult. What's with the 20 words?!

Dorothy

Jul 27, 2016

Professionalism of workers, scheduler, and cashier. Quality work--everything was done, and done right. Stayed on schedule. A loaner car was provided.

Jennifer

Jul 27, 2016

Friendly people. Very helpful and accommodating. The service guys, cashiers and sales people. Made me feel comfortable and at ease. Great place!!

Marlene

Jul 27, 2016

ice waiting area, coffee, water and cookies available while you wait Employees were very courteous and explained what they did on the car. Waiting for the car was enjoyable

Mary

Jul 27, 2016

Everyone was friendly, knowledgeable, but not pushy. JP was very patient and took a lot of time reviewing all the feature of my new Subaru. This made very feel very comfortable with my new vehicle.

Michal

Jul 27, 2016

Andrew and Ryan worked out a great deal for me. Andrew took his time on the demo ride and also when we picked it up to answer all of of our questions. Russ did a good job on my weird one pay lease paperwork. Easy, great experience.

Ruth

Jul 27, 2016

Excellent, fast, service experience. Seems like everyone is eager to go above and beyond the necessary to make sure each customer has a great experience at Fox.

Sarah

Jul 27, 2016

I came in with a low tire problem and a back light that was out.i pulled in and was take care of immediately. New light and new tire. Left the Subaru with a safe and satisfied feeling.

Janice

Jul 18, 2016

Really appreciated the friendly, helpful service I received from Dion! He addressed every concern I have/ had! Actually D J was also very helpful when Dion was un available! Jen too, had a couple of suggestions that were useful! I think I like every thing about this dealership!!!!

Jodona

Jul 18, 2016

I was contacted prior to the appointment to get clarity on what I needed to have done, and when the service was completed I was contacted and someone came to work to get me so it was super convenient for me.

Robert

Jul 16, 2016

Pretty much the ideal consumer experience. I liked that I could redeem coupon even though I had left it at home. I don't see how my experience could be improved...!

Donald

Jul 15, 2016

Everyone involved were very professional. Communication was easy and dependable. Everyone seemed to like what they were doing. All stall we came in contact with were very friendly and helpful. We found our car on the website. That made for easy "shopping".

Richard

Jul 13, 2016

Everything went as promised in the time given. People were polite. The entire experience from purchasing through service calls has been flawless.

Frederick

Jul 12, 2016

I feel I can completely trust the dealership to do only the maintenance and repairs that are necessary. I have had them review repari recommendations from others and they said repairs were not needed at that time.

Jean

Jul 12, 2016

Fast service, pleasant waiting room, offer of car wash included. Friendly service personnel. Service personnel keep customer informed of work being done.

Pam

Jul 12, 2016

Timeliness of having the DCM corrected & customer service were great. Cleanliness of showroom also great. Appreciate your ongoing commitment to good services.

Robert

Jul 12, 2016

Fast, friendly and thorough. Free coffee and cookies in the waiting room and a of couple cubicles where I can get some work done while waiting is a big plus.

Timothy

Jul 12, 2016

Easy, clean, professional facility. Plenty of inventory variety to look at and very nice waiting room. I will say though that is took a while to be "noticed" walking around the showroom floor.

Kari

Jul 10, 2016

I have a very long work day and they stayed late and helped get all the information processed and on my way

Laura

Jul 9, 2016

Scheduled the appointment online instead of having to call. The check-in process the day of service was prompt. The interior of the garage is state of the art. They informed me of a certain recall on the vehicle and performed the fix free of charge. They had the tires in stock and called me to get approval for the change. Called to let me know the car was ready. Check-out was quick & easy.

David

Jul 8, 2016

Quick, friendly. Some slight mishap between the online appointment program and the service department's floor system, but it was a non-issue as I only needed minor service.

Janice

Jul 8, 2016

Everyone is so friendly, the service efficient, and the waiting room rounds out a very pleasant experience. Jen, my salesperson, even took a few minutes to speak with me.

Jonathon

Jul 8, 2016

service was friendly and completed promptly! I was in and out in less time than expected. Thank You Very Much!

Michele

Jul 8, 2016

The service I had was done in a very timely manner and the service manager showed me two filters he felt needed to be replaced and allowed me to make the decision. By seeing the filters for myself, I was convinced that they needed to be replaced and had them done along with my oil change. Every one at the Subaru dealership/service department is very nice and very professional. I spoke with a neighbor who also drives a Subaru and had her oil changed the same day at a local quick stop oil change place. She paid $25 more for her oil change than I paid at Fox Subaru. She assures me she will be getting her next oil change at Fox. I highly recommended to her that she take her car to Fox Subaru.

Sheri

Jul 8, 2016

The honesty and integrity of the staff in recommending repairs. The shuttle service. Friendliness. Fair pricing. Clean environment. Overall, I felt peace that I wasn't being taken advantage of and the work was completed properly.

Mark

Jul 3, 2016

The Express Service has been great so far, and mirrors the enjoyable experience we had when purchasing our Outback over a year ago. The people are friendly and knowledgeable, but not overbearing in their approach to marketing new products or services.

Craig

Jul 2, 2016

Our salesperson, Deb, and a great team atmosphere! Very knowledgeable staff. Facility is bright and clean. Service area is modern and up to date. Everyone is very friendly and helpful.

Brandi

Jul 1, 2016

Dennis in the Service Department is awesome! I have spoken to him on the phone a few times and he is very kind and helpful. I could not have asked for a better experience while having a recall repair made to my car!

Brittany

Jul 1, 2016

Professional, friendly and efficient service. Bill and the rest of the staff at Fox made one of my least favorite experiences very pleasant.

Daryl

Jul 1, 2016

Always friends and always knowledgable. Always there to help. Very honest about recommendations. The service is top notch and they work with your schedule. Clean facilities and great customer lounge.

Burnetta

Jun 30, 2016

The service manager made everything right and could not have been nicer! Good service all around and short wait time.

Marc

Jun 30, 2016

Quick oil change and comfortable waiting room. This was an oil change only. No further service was needed. Nice facilities.

Christie

Jun 29, 2016

I was called when they find out what was wrong and given a quote. The price was within two dollars of that quote.Fast, friendly service....plus I was able to save money with a coupon that was mailed to me.

Heather

Jun 29, 2016

Service, sales, and parts staff are friendly, helpful, knowledgeable, and genuinely care about my vehicle. Facilities are clean and comfortable. Always a great experience.

John

Jun 29, 2016

Quick service-responses to repairs, Friendly staff and technicians, and coffee...never get rid of the coffee.Facility is very clean and presentable. Carwash is always a nice freebe.

Sue Ann

Jun 29, 2016

Warm friendly clean comfortable knowledgeable -atmosphere and staff. This is my third Outback and we also have a Tribeca - the experience has been great - purchasing and service follow up.

Amy

Jun 28, 2016

Jim VanOtteren was extremely courteous, helpful, and knowledgeable. The entire staff of Fox Subara was professional and eager to assist us. We appreciated the individual help we received from Jim VanOtteren regarding the features of our new vehicle. And thanks for the coffee!

Robert

Jun 27, 2016

Prompt service - what I thought was going to be an hour appointment, ended up only being about 10 to 15 minutes and the car had been washed when I got into it.

Susan

Jun 25, 2016

On time - done when said it would be done. Easy in /out. Clean facility. Staff is friendly and knowledgeable

Bo

Jun 24, 2016

It was very smooth and everyone was courteous. The wait was not too long and the waiting room was clean.

Douglas

Jun 24, 2016

My 2nd time using the 'drive-up' no appointment needed service function...was very impressed my first time and this time was even better...

Jeanne

Jun 24, 2016

Got me in quick on short notice for a repair! Thank you! Very friendly and professional service. Clean and comfortable waiting area.

Richard

Jun 24, 2016

Sales Reps and Financial Manager were efficient and coordinated activities effectively. The facilities were very clean. Repair area was spotless and in line with TPM principles.

Marcie

Jun 23, 2016

Barb, my salesperson, was very helpful and kept me informed throughout the whole process. She listened to what I was looking for in a vehicle and made a perfect match. I was also very impressed with the facility and feel confident in going there for services in the future.

Sheila

Jun 23, 2016

Prompt. Ease of scheduling. Great facility and staff. I would recommend them without hesitation. This is my first Subaru and I am very satisfied thus far.

William

Jun 23, 2016

In and out quickly at a reasonable price. Nice waiting room, with treats! And a car wash too. Friendly staff.

Sean

Jun 22, 2016

Jen was absolutely awesome!!! She stayed in constant contact with me and this was the best experience buying a car that I have ever had. I will be coming back to her for my future purchases without a doubt.

Thomas

Jun 22, 2016

The building was very clean and bright. Everyone was extremely friendly. It was hot outside so the cold waters were refreshing. Jennifer Wittlinger was the best! There was zero pressure and she knew a lot about the Impreza I was interested in. The last car I bought at a Dealer (HZ Plainwell) was a nightmare! I was lied to 9 times that I knew of and he yelled at me and my wife in front of his boss for backing out of the non-manufacturer warranty that he guaranteed me was a genuine Chrysler extended warranty. The financing was a breeze. I can't say enough about how great Jennifer was. She was helping 3 people at a time but, never kept me waiting long. Tom

James

Jun 9, 2016

Friendly. Efficient. Nice facility. Always get fast, friendly, quality service in a nice facility. Cookies aren't bad either. Coffee nice and hot too. I think that's 20 words.

Ryan

Jun 9, 2016

The new Fox Subaru facility is great! And I always enjoy the personal and friendly service from my Service Advisor Dave Moerland.

Jawad

Jun 7, 2016

Both Jen and Bill were superior in their duties. They were friendly and knowledgable and made the experience pleasant throughout.

Richard

Jun 7, 2016

Even without an appt., we were in and out in an hour for oil change and update vcm, car wash---excellent

Melissa

Jun 6, 2016

Dave is the very best!He always listens to my concerns and delivers each time.He is the reason I keep coming back for my Subaru to be serviced.

Tiffany

Jun 6, 2016

How quick and easy the process was. Had my car been at the dealership that day, i would of drove off the same day I walked in. They had to get the exact one i wanted from another dealer in Lansing

Beverly

Jun 5, 2016

JP was understanding, kind, and did not pressure. He was enthusiastic about Subaru as well as knowledgeable and informed. He treated us as real people with real lives, not just customers that he can make a sale to. He took a long time to make sure I knew all about my new car before I drove it off the lot and and looked to other resources if he wasn't sure about something. The dealership was exceptionally clean and friendly, even appeared to be pet friendly. Michael also took time to explain the financial aspect and made sure I understood all the paperwork. He also was extremely friendly, polite, and treated me as someone other than just a customer. My purchase was on a holiday weekend and no one seemed anxious about hurrying me out the door. I'm very satisfied with my purchase experience on all levels from start to finish.

Susan

Jun 5, 2016

After talking to Greg just before closing about my broken rear view mirror, he was able to work me in the next day even though the service dept was booked 2 weeks out. I really appreciate the concern he had for my safety.

Jennifer

Jun 4, 2016

JP was very helpful! He worked to get us the car we wanted and we were happy with the price. We love our new Subaru.

James

Jun 3, 2016

All employees at Fox are very friendly no matter which department I come to visit. I would recommend this dealership to any of my friends.

Laurie

Jun 2, 2016

The guy who worked on my car...was willing to change my oil whe I came in near closing...noticed some things I forgot about like a windshield wiper that needed replacing...was very curious and nice. (but did not push any extra service)

Edwin

Jun 1, 2016

Neat spacious waiting area with comfortable chairs, work areas, great coffee (several varieties), and TV. Friendly courteous staff. Service coordinator quick and accurate. Had my slow leak located although I didn't ask him to.

David

May 31, 2016

Salesman Nick knew the several products we had questions about but did not "knock" the competition we looked at online and the internet. A clean shop and system to handle repairs has been important to use for 15 years at this dealership, Knowledgeable staff for billing; hours of operation, rapid time in answering the phone and on other matters is just excellent. We are keeping our 16 year old Forester because of the service at this dealership. Warm coffee and cookies on winter's day is also a classy service.

Ednudna6

May 31, 2016

I recently went in to purchase a 2016 Subaru Impreza sport on June 26. I waited for a sales rep to help me out but it seemed like nobody wanted to work for a sale. So I walked inside and talked to the receptionist about talking to someone so I could take it for a test ride. Jen came out to give me the whole speal about the car. Took it for a ride and instantly knew it was the car for me, but ended up taking a different one for a test drive. After the test drive i told her I was interested and we needed to talk numbers. She then asked me how I wanted to pay, and with my response her whole attitude changed.I told her I wanted to pay cash for the car She then told me that they have a 0% financing up to 36 months blah blah.NO I don't want a car payment Anyways, after tax and everything it came out to 1500$ more than what I wanted to pay. Now I have bought a couple vehicle brand new in my lifetime and never have I once payed sticker price. So I know there is a little room to work with. I told her I have 25k cash right now for the vehicle. Sticker price was $24,999.She wasn't budging and kept insisting for some reason that I finance. Are you joking??I then told her I would have to think about it as it was higher than what I originally intended on spending, hoping that she would change something and help me out. She didn't!Later that night I left her a message telling her I really loved the car but just couldn't spend the extra $$ and maybe she had a 2015 with the same features just a little less expensive for me..I have still gotten no response from her. So not only was I upset that I waited over half hour in the lot before I went inside to get help but I WAS another sale for Fox Subaru Grand Rapids and the terrible customer service turned me to go somewhere else.

Catherine

May 27, 2016

My salesman and finance person, JP and Russ, were extremely helpful and honest!! They made me feel comfortable! Helped me understand all the technical language!

Elizabeth

May 27, 2016

Express lane service, quick, easy and technician was helpful and pleasant; free wifi in clean waiting room; tech quoted accurate price of additional service on the spot

Lonna

May 27, 2016

I am always treated respectfully and service always listens to my concerns in order to correct them. While I wait, there is coffee, bottled water, fresh cookies and TV to make my wait pleasant.

Keith

May 26, 2016

Prompt in responding to phone calls and emails. Helpful and courteous. Knowledgeable about the features associated with the vehicle. Explained differences in each style provided.

Molly

May 26, 2016

I always have very fast oil changes with great service. An appt. has never been needed. Service people are excellent communicators. Friendly.

Barbara

May 25, 2016

We were very happy with Caleb who was our sales person. He was very patient with answering our many questions etc. and never acted impatient and "pushy" like some salesman do. He was great to deal with.

Douglass

May 25, 2016

The knowledge and courtesy of the salesman. Nice facility. Excellent financing help. The service department could be friendlier. Good reception.

Jeffrey

May 25, 2016

Efficient, courteous so here's my 20 words to comply with this stupid survey requirement, did I note it's a stupid requirement, really stupid

Sharon

May 25, 2016

Everyone was prepared, kind, and helpful. The staff was all well informed. I couldn't have asked for a better experience.

Victoria

May 25, 2016

Andrew was very quick to respond back, answered all questions, very nice and personable. Would recommend my family and friends to this dealership and salesman

Sarah

May 18, 2016

The facility was exceptionally clean and well laid-out. I especially liked the sales woman who worked with me, Barb Weiblan. She was extremely personable, easy to talk with and I felt very comfortable working with her. She explained things thoroughly to me and took her time answering my numerous questions. As a first time car owner, it was especially helpful to work with someone as knowledgable and patient as she was.

Jean

May 13, 2016

The young man that did the recall work was very friendly. You were on schedule, which is great. Loved the coffee and cookies.

Gregory

May 5, 2016

Our sales representative, Bill Dykstra, was outstanding. As a first time Subaru buyer, we appreciated his personal attention to our needs and his time spent educating us on the product.

Mary

May 5, 2016

Fast friendly and,helpful will be back for more service soon thank you for being pet, and people friendly God bless you.

Allison

May 4, 2016

Dion and Russ were both fantastic, very helpful. Would recommend to others. Will plan to return, have further services at this location.

Kyle

May 4, 2016

The staff was very helpful and our salesperson Jen was very nice, patient, and courteous with us. We had all of our questions answered and found just the right vehicle for us.

Geoffrey A Kartes

May 4, 2016

If only there were a 0 star option. Subarus are a great car but this dealership does not do them justice. After an agreed upon out the door price a factory recall was made on the car's airbag by Subaru. The used car manager claimed he now couldn't sell it for less than $1100 over the agreed upon price. They did not honor our original deal, even though I have the paperwork stating the agreement and the price. I have never tried so hard to get a dealership to SELL ME a car! I spent over two weeks calling this place for updates on the vehicle and they never returned calls. The receptionist is only willing to transfer the calls to voicemails of the sales agents. The used car manager, Gareth, broke the original agreement price he made with us because of a factory recall, that I'm sure Subaru covered the cost of. I do not have any good things to say about my experience with this place or the staff. Buyers should seriously beware and take extreme caution. Plenty of other (honorable) Subaru dealerships out there. Go to them first!

Dorothy

May 3, 2016

The gracious hospitality started from the time that I walked through the front door on each day. The receptionist looked at me, introduced herself, and asked how she could help. That is the highest compliment. More businesses should add this. Caleb was so professional and educated in the details of Subaru vehicles. He took a lot of time talking with me, to find out what I needed, and what I wanted. I traded in a 2013 Subaru Outback for a 2016. We discussed the things that I liked on my 2013, and the options on a 2016. He treated me like a Queen! He was able to incorporate all of these things, and I drove away in my new Subaru Outback the next day.And, he happened to be the salesman that sold a new Subaru to my son, two weeks earlier. We did not know, or plan this. And, the young man that concluded the agreement was as exceptional as Caleb. I apologize that I don't remember his name. He explained the entire contract, and did not hurry to skim over any part of it. He was able to better define the options to me, as I had more questions on road service and tire warranties. As a recent widow, I am very concerned about car problems on the road, and costs. I received such excellent service, during my time spent buying my second new Subaru Outback.

David

May 2, 2016

Dennis was helpful and accomodating. He was able to schedule an upcoming service that was need which saved me time, money and an unnecessary trip back to the dealership.

Liza

May 1, 2016

People were very helpful and informative. I did not feel pressured into buying. Let me test drive on my own, lets me feel relaxed. This is my third Subaru from this dealership.

Sue

May 1, 2016

Prompt greeting, on time with service, the staff were polite and friendly. Plus the facility was clean and waiting are well kept. Service was completed within the time they estimated.

Susan

May 1, 2016

The sales woman I dealt with was very understanding of my circumstances and treated me with respect and I never once felt like I was less valued than any other customer, even when I discussed keeping the price down.

William

Apr 30, 2016

every thing,Customer Service,Quality of Repairs,Facilities were great.Ill keep coming back for service.keep up the good work.Thanks again, keep up the good work

Louis

Apr 29, 2016

I went to Fox Subaru because of the excellent experience my friend had there two years ago, and I was not disappointed. The sales staff are knowledgeable, honest, friendly, and respectful. I feel that I got a great car at a good price. Dealer installed options are impeccable. I'm a totally satisfied customer!

Vinod

Apr 29, 2016

Caleb Falcom was very helpful and the whole experience was great. coming from a Honda to Subaru the service was good that we forgot do any negotation on our price. so was not that good fininancially for us :)

William

Apr 29, 2016

Always appreciate Dave Moerland's honesty and support. We have a car heater/AC problem that needs more attention and so we re-scheduled for another date when he can loan me a car.

Kathy

Apr 28, 2016

The ability to drive in on a lunch hour and get an oil change and car wash, and still have time to grab lunch, is awesome. Staff was friendly and quick.

Matthew

Apr 27, 2016

Very clean and professional dealership. My salesman, Caleb Balcom, was extremely professional and very knowledgeable when it came to what I was looking for. I ended up ordering my WRX, and from the time that I placed the order to the time that I drove it off the lot, Caleb kept me well informed as to the status of my car and notified me as soon as it arrived.

Robert

Apr 27, 2016

Quick response to an internet query. No hard sell for add-ons. Jen made it easy to choose a car from the lot to replace our totaled Forester. Financing was straightforward.

Kristi

Apr 26, 2016

The two men servicing the vehicle were wonderful. They were great with my children and engaged with them. They did a nice job on my oil change and changing out a tail light. The process was very easy and quick!

Murray

Apr 26, 2016

had to wait a short time. Good coffee in a clean waiting room. Out and on the road before I got my magazine read.

Shawn

Apr 24, 2016

Efficient. Oil and rotation in 30 minutes. Another fine experience and it can be managed within my lunch break. I appreciate the team and commitment to their work.

Chad

Apr 23, 2016

Always prompt and polite. Goes above and beyond in terms of customer service and support. I always feel like I can trust them to give me the most honest and accurate information about my vehicle when I bring it in for service.

Lorraine

Apr 23, 2016

The service area was clean and quality/speedy service was performed on my Outback which included an oils change and tire rotation

Patricia

Apr 23, 2016

The staff are are so friendly and helpful and who does not like Coffee, cookies wifi and TV while you wait!Service is professional and efficient.

Diana

Apr 22, 2016

My car was serviced quickly. The staff members are always friendly. The waiting area is pleasant and provides coffe, water and cookies.

Ashley

Apr 20, 2016

The staff went out of their way to make sure I was set up for doc car washes in the future. They were accommodating and professional.

Cheryl

Apr 20, 2016

Everyone was super nice. No high pressure sales which I appreciate. Very impressed with how professional the team was. It felt like family.

Drew

Apr 20, 2016

Great service, Great people! We are treated with respect by EVERYONE!! We highly recommend purchasing or having your car maintained with FOX Subaru!

Jane

Apr 20, 2016

I love the drive in quick oil change. It works out great when you have more things to do and no time to get it all done.

Margaret

Apr 20, 2016

The service was prompt and courteous from start to finish. The workmanship was above average, as it always has been.

Michael

Apr 20, 2016

They were ready for me at the appointed time we had set up. Accommodated the additional request for the oil change I forgot to ask for.

Peter

Apr 19, 2016

Fast. Walk-ins excepted. I live in Illinois and my local Subaru dealership is a pit, so whenever I am back in GR (which is every few months) I try to have my oil change done. I know I am getting my money's worth and am not being cheated (the Subaru dealerships in my local area are either unrated or have an F with the BBB. The dealership I bought my car at is 55 miles away from where I live, so no matter what I am driving far away for my oil change.)

Sarah

Apr 17, 2016

Explained what needed to be done with this visit and what could wait for the next visit.Also offered a coupon for discount on cabin filter.

Wendy

Apr 17, 2016

Jen never made us feel rushed into a purchase. Everyone we encountered at the dealership was friendly, helpful, happy to answer questions and not pushy.

Elizabeth

Apr 16, 2016

Everyone was very nice and helpful at Fox Subaru,even though our original salesman left Fox, Barb took over and took care of everything it was seamless transition. Love my new Forester.

Anthony

Apr 15, 2016

Very helpful and quick service - accommodated me coming from a distance, with helpful email notifications. I would return to this location for future service.

Charles

Apr 15, 2016

Everyone did their job very good and are friendly and listened to what our concerns were, and its a fine facility

Chee

Apr 15, 2016

Everyone is friendly, car was done in a timely manner, the waiting area is comfortable. Availability of wifi and tv. Free car wash.

Kyle

Apr 14, 2016

They got me in the same day I called and had the brakes fixed by mid-day. I love the free cookies!

Alan

Apr 13, 2016

Cleanliness of the facility, friendly courteous and professional staff. Quick service they got me in and out promptly and with a nice clean car at a reasonable cost.,Cleanliness of the facility, friendly courteous and professional staff. Quick service they got me in and out promptly and with a nice clean car at a reasonable cost.

Bruce

Apr 12, 2016

Quickly diagnosed the issue, helped by providing a loaner, and quickly fixed the issue and follow up. Would have been nice to combine deductible with similar repair from a week prior.

Carol

Apr 11, 2016

Dennis was very friendly and helpful. I appreciate the use of a loaner car while my car was being worked on.

James

Apr 11, 2016

Love the Express Oil and Filter service. Very convenient and fast. Staff very helpful as well. The technician answered several questions about the best timing for future maintenance.

Marie

Apr 10, 2016

They were able to get me in quickly. I was given a loaner car so that I could run errands rather than wait in the waiting room. I was given very clear explanations of the problem and the plan for repair. Very positive experience!

Rachel

Apr 10, 2016

Everyone was super friendly! I got a discount because the lady ringing me up liked my jacket. I thought I would have an hour or so wait for my oil change, but I was in and out of there in 25 minutes!!

Jayne

Apr 9, 2016

Very Knowledgable on car features. Courtesy. Great dealership. Second car purchased here. Top notch service. Drove over 80 miles to this dealership.

John

Apr 9, 2016

Fast and easy and the waiting room is pleasant and clean. The check out process is also fast and easy. The vehicle is always ready to go when they say it is.

Timothy

Apr 9, 2016

There is no appointment needed for an oil change and the facilities are very clean. The waiting room is comfortable and quiet

Brandon

Apr 7, 2016

Staff is very knowledgeable and friendly. The facility is new so it's nice and clean as well. They will have you in and out in no time.

Eric

Apr 4, 2016

Jen Wittlinger was a top notch salesperson. She was able to meet with me and otherwise take care of everything on short notice. She also recommended and Outback, though I initially was considering a Forester.

Gregory

Apr 4, 2016

Very attentive, very friendly, exquisite dealership. We bought the 2015 Forrester here and a 2015 CR-V from Fox Honda. Much more impressed with the purchase and interaction with Subaru.

Carolyn

Apr 3, 2016

My sales person, Andrew Belock, went out of his way to explain everything an made sure I understood all the new concepts of the Legacy, it would be great if you could clone him!

William

Apr 3, 2016

Prompt friendly service. Great place to test drive under all conditions. Nice, new showroom with many cars to choose from.

Helen

Apr 1, 2016

Dennis was prompt and courteous but had to make three calls before I was referred to Subaru, which then arranged for me to have a rental car. Now sure why I was not referred to them at the first call. They arranged for a loaner car and the airbag arrived and was installed within two days. That should have happened with call #1.

Josh

Apr 1, 2016

Quick. The oil change was quick. It did not take too long. Twenty words is a lot for this. Yeah.

Kary

Apr 1, 2016

Speed, efficiency, friendly service, questions answered, clean and welcoming waiting area with tea and cookies, fair price. Here are 20.

Abbey

Mar 31, 2016

Very personally catered and treated honestly. Nick was a great person to work with on the floor and Mike handled all the financials great!

Bruce

Mar 31, 2016

I appreciate your customer focus. You appear to understand that customer time is valuable and get things done promptly. Quick in and out for oil changes. You're doing great, don't change.

John

Mar 31, 2016

friendliness and competence of the staff and cleanliness of facilities/bathrooms. Our sales representative was very knowledgeable of the various cars available enabling us to decide which model would best fill our needs.

Katherine

Mar 31, 2016

Everyone was friendly and helpful. The showroom is great! Clean, well lighted and waiting area is nice. Leasing made easy and no matter what Subaru you are selecting, they treat you as though you are going into an exceptional vehicle.

Lloyd

Mar 31, 2016

Dennis, who I spoke to in service, was very helpful and courteous. He was quick to respond to all my questions and schedule us in a very timely manner.

David

Mar 30, 2016

Quick, efficient, friendly, good service from door to door. Double checked everything, did what was necessary - no more, no less. Car drives better now.

James

Mar 30, 2016

Very quick and competent service. Attention to detail. Time estimate was right on. Very nice waiting area. Paying the bill was also very quick and the car is right outside the door.

Charles

Mar 29, 2016

Dion is an excellent salesperson. He was knowledgable, personable and we wanted to buy from him. He answered all our concerns.

Mary

Mar 29, 2016

Promptness, caring, and convenience of appointment scheduling and the service. The team is will organized and dedicated to the customer.

Patricia

Mar 29, 2016

Great and efficient, friendly and willingness to help solve any problem, and make sure all proper maintenance is done in a timely manner

Heather

Mar 26, 2016

Friendly, knowledgeable staff. Hassle free, clear pricing. No hard sale tactics. Got the Subaru I wanted at a fair price.

Joyce

Mar 24, 2016

Appointment went as scheduled, sales person explained features of the car and offered contact information in case I had any questions in the future. Satisfied with purchase.

Marc

Mar 23, 2016

Quick, convenient service. This service was for a routine oil change. Nothing major was needed and the multi point check was well explained.

Debra

Mar 22, 2016

Service was done quickly. Employees are very polite and explain everything that was done. Waiting room clean and comfortable. Love the car wash too!

Megan

Mar 22, 2016

Fast, easy, no advanced scheduling needed. Works well with a changing schedule. The cookies in the waiting area are always nice!

Sonia

Mar 21, 2016

All employees are very pleasant. The location is very nice and comfortable for waiting. And the service was excellent, very speedy

Bruce

Mar 19, 2016

The work was done promptly and at a reasonable cost. The lounge was pleasant, good coffee. New cars were nicely displayed in the showroom.

Elizabeth

Mar 19, 2016

Dion was very friendly and informative, but not pushy, which we really appreciated. Great showroom and facilities. Everyone was helpful and friendly with the right combination of helpfulness without being aggressive. We have been to other dealerships where we either felt either ignored or hounded. We had a couple of frustrations, but overall a very good experience.

John

Mar 19, 2016

clean, friendly, kind, great quality and competence. Cashier had wonderful discount coupon she applied to our balance...Everything was perfect....so pleased with our new Subaru. Great Loaner program. Hard to imagine our life before Life with Subaru

Janet

Mar 16, 2016

Quick and easy, love the subaru product, not liking this survey though.Salesman was great, financial guy greatdetail missed a piece of tape but salesman took care of it

Mary

Mar 15, 2016

immediate service.Discussion/demonstration about what needed to be done an why.also, it took 3 sales persons to help me get my new phone connected to Bluetooth and they did it graciously!

Natalie

Mar 13, 2016

Fast and pleasant. Clean. Allows the dog.will recommend computer is nice. Very nice facility will recommend to a friend. Thank you very much

Melvin

Mar 12, 2016

Friendly and courteous service. Knowledgable staff and a great waiting area. Fast service. Lots of car materials to pour over.

Michael

Mar 12, 2016

Great service, friendly staff. Only this survey is annoying that you make me write the minimum of 20 words. That is bad UX practice!

James

Mar 9, 2016

Good service and product inventory. I was able to buy the vehicle I wanted with exactly the options I was looking for.

William

Mar 9, 2016

Our sales person Barb was extremely helpful, attentive, and made sure all the details were taken care of. In addition she struck a positive balance of asking for the sale without applying pressure. While we special ordered the car, Barb helped us get the car sooner than planned to facilitate giving our old Subaru to our son for college.

Deanna

Mar 8, 2016

Todd was extremely helpful and knowledgeable. Made our car trade in expeience seamless. Love my new 2016 Subaru Outback and the improvements that have been made on this car since the 2013 version.

Kyle

Mar 7, 2016

Prompt, everything happened according to plan. The cost was actually less then I expected. Always a plus that a loaner car is available for the time. Very convenient.

Chad

Mar 6, 2016

Express service with check of suspension and tires also fluid level checks. Coupons available for discounts is a bonus. Kind helpful people.

Rebecca

Mar 6, 2016

Courtesy & direct communication by Dennis, Dave, Josh; willingness to work with my schedule; offer to provide a loaner car

Anthony

Mar 5, 2016

Friendly and down to earth. Todd Heiman was very cooperative and knowledgeable. Even though they were extremely busy because of the end of the month he did not rush me.

Edwin

Mar 5, 2016

Fast, friendly service, good coffee, cookies, clean toilet. I always feel confident that my Forester has been well taken care of.

Ellen

Mar 5, 2016

Personal service. Voice message, text message and email when it was done. Great coverage. And and and and an and and

Carol

Mar 4, 2016

The service department was clean, I could help myself to a refreshment while waiting. The bathrooms were clean. My car was serviced in a timely manner.

Mary

Mar 4, 2016

Excellent service by everyone. Friendly and pleasant environment. Jen made the transaction of buying a new car painless and spent a lot of time explaining how everything worked in the car. Love the price also.

Nancy

Mar 4, 2016

Clean facility, courteous staff.. Good cookies.... It didn't take very long for an oil change. The service tech explained everything in a down to earth manner.

William

Mar 3, 2016

I worked with several people and all were helpful, answering questions, responding. (I find the requirement that this box needs 20 words unhelpful, however.)

Deric

Mar 1, 2016

The way the staff worked with my wife. I was working with 4 dealerships on getting my new car. Yours was the only one that treated my wife with the common respect that any one show be given. The other dealerships did not even notice that she was standing beside me. Even one was slow to reply to a question from her. Your staff was great and I will be sharing that with anyone that asks.Also, the play area that my son was able to be entertained in made us feel safe to do our paper work and not have to have him in the same room with us.

Brian

Feb 29, 2016

friendly people, fast service, my first oil change was done almost before I sat down for a cup of coffee!

Timothy

Feb 27, 2016

Dave Moerlin is a GREAT Service Manager. I buy Subarus for the quality & maintain it through Dave. Can't improve on his performance!

Jane

Feb 25, 2016

I came in for an oil change, and I'm telling you, it only took about 5 minutes!! The guys in the garage are really friendly and informative, and I thoroughly enjoy coming to the dealership.

Donald

Feb 24, 2016

Prompt, courteous and effective service. The work done was covered by warranty and the repair was made without question and done very quickly.

Eric

Feb 24, 2016

They were ready for me when I got there, got the work done ahead of scheduled time, were friendly, and they washed my Subaru ;) and they did a great job on the mirror

Stephen

Feb 24, 2016

Jim, who sold us our car, was pleasant and easy to work with. He genuinely enjoys his job and Subarus! He was very patient sitting in the new car with me, explaining various items and even set up my phone connection. The next day I received a call from him, letting me know I had left a few CDs in the old car.

Michele

Feb 23, 2016

QuickFriendlyThe filters were brought to me to see so that I could decide whether or not I wanted them replaced

Paul

Feb 23, 2016

Barb was fantastic! You could not have a friendlier kinder employee. She walked me through the whole process and was complete and knowledgeable about everything. We are very thankful for Barb Weiblen being our car dealer!

Brittany

Feb 12, 2016

I appreciate the time Dion took showing me the features of my new vehicle and how he bookmarked/highlighted important features in the manual.

Jamie

Feb 12, 2016

The no pressure approach that Jen used. We weren't ready to purchase a car at that moment and Jen was the only sales person from many sales lots that didn't pressure us to purchase that day.

Randall

Feb 12, 2016

The oil change and tire rotation was done fast and even washed my car too! Everyone was friendly to me. Clean place as well.

Wayne

Feb 9, 2016

Hassle free showroom was beautiful, sales people were informed and worked hard to help us get this Subsru and make car buying a lot easier than some other car dealerships that we have dealt with in the past

Gillian

Feb 3, 2016

The show room is open and inviting. Every person I talked to was friendly and helpful. I bought my car here because of the first impression, and I was not disappointed throughout the process.

Ina

Feb 3, 2016

The staff was able to fix what needed to be done on my vehicle. There was an issue with confirming that I had a warranty on my car but they worked to solve the issue

Jacqulene

Feb 3, 2016

The staff did everything they could to make our experience great, from switching from our choice of used car to new car without complaint and even offering a lower price on the used car in case we were interested to getting multiple people involved in selling us a second new car after our initial choice was damaged while preparing it for our arrival.

Kathryn

Feb 3, 2016

Jen was very helpful made the experience easy and smooth. I am so glad that I have a new car!

Brian

Feb 2, 2016

The first free oil change on my brand new Subaru was quick and easy. There were no unexpected problems and they even told me exactly what the cost will be on the next oil change so I know what to expect.

Sheila

Feb 1, 2016

Efficient and courteous. Coffee and cookies are great too. Great first Subie experience. They should have a satellite office on the north side of town.

Charlene

Jan 31, 2016

I called the day before and asked some questions and said I'd be in the next morning. The man I spoke with was very nice and told me to ask for Frank when I came in. I did so and Frank already knew my concerns. Friendly, great communication.

Chuck

Jan 29, 2016

Accurate estimate. On time delivery. New facility was very pleasant. Called with new information in a timely fashion. Office personnel were very friendly and helpful with coupons and future service discounts.

George

Jan 29, 2016

Service was very quick and done in a professional manner. Even told us that something did not need to be done because parts were still in great working order.

Rob

Jan 29, 2016

Gave us a thorough assessment of repairs needed. Finished quickly, ahead of expected time. Good communication. Will be back for future service needs.

James

Jan 28, 2016

Very friendly,seem to really care about the customer and their satisfaction. Made car shopping a likable experience. Would highly recommend Fox Subaru.

Mark

Jan 28, 2016

Everything is very professional and friendly. I love the new dealership and the ability to get an appointment in short notice. Also, the service work was done promptly while I waited, which is also very much appreciated.

Brian

Jan 26, 2016

Quick, professional and reasonably priced service. I love the new expanded quick service area. Mechanics were on site, ready to help and the cost was very reasonable.

Margaret

Jan 26, 2016

Fast. Easy. Everyone was extremely nice. Made the whole process enjoyable and not a chore. Online appointment definitely the way to go.

Hans

Jan 24, 2016

Had syytem failure with car on the way to work and Fox Subaru took me imediately and I was on my way again. Really appreicate not having to rent a car while waiting for repairs.

Heidi

Jan 23, 2016

The cookies and coffee! And the fast service. They make me feel comfortable there also. The whole facility is very clean and the service is excellent!!!

Sara

Jan 23, 2016

They are very friendly and willing to go the extra mile. Very quick service. Very quick to get everything done and get me on my way.

Charley

Jan 22, 2016

They fixed my alignment issue. Then next time I was in for an oil change they checked with me to make sure everything is ok. They were fast and polite .

Peter

Jan 22, 2016

The did what I asked them to do and did it on time. Waiting room was clean and friendly. Can not ask for more.

Travis

Jan 22, 2016

Had a great experience from first visit up to picking up the car. Unfortunately there were no Crosstrek's in stock on my first visit, but Nick was very open about the timetable on when to expect them in and continuing to keep in touch. Never felt pressured to make any decisions I wasn't comfortable with, as everything was explained in an informative manner that allowed me to decide what was best. Would definitely recommend this dealership to anyone looking for a Subaru or car period!

Justin

Jan 19, 2016

Very helpful and it was a quick process. Would recommend buying here to anybody. Very nice facities and service department as well.

Mark

Jan 17, 2016

Fast service and nice waiting area. Didn't need an appointment just drove in. Then went over the Shine and got my $4 car wash.

Brenda

Jan 16, 2016

Because of past experiences I was very apprehensive regarding purchasing a new car. Andrew took the time to answer all my questions. I never felt rushed or pushed into making a decision. Unlike past experiences I felt all the decisions were mine. It was a good experience. I felt he took the time to make sure I understood everything I needed to know about the car before leaving , and was impressed that I was introduced to the service department.

Wanda

Jan 16, 2016

Fast, friendly and thorough. Everyone is always ready to help you by getting you to the correct door, room etc.

Joel

Jan 9, 2016

Fast service. Great friendly and professional staff. Nice new facility that makes it easy to relax while you wait. Repair time estimate was spot on.

Emily

Jan 8, 2016

Quick, nice waiting room, tables to sit at, coffee, and of course cookies! Very easy to schedule with the online tool.

Susan

Jan 8, 2016

The folks at Fox Subaru were so easy to deal with, very friendly, and what wonderful products! I LOVE my new Outback!

Peder

Jan 7, 2016

I checked on a car on your website and asked for a price. Got a call the next day from customer service who set up an appt with Todd Hieman. Todd was very accommodating and helpful. I bought a car that night. They worked past 10pm to get the deal done before year end. They all apologized for keeping me late but they were the ones working late not me.

Michael

Jan 6, 2016

I had a punctured tire and was stuck at home. This happened on Christmas Eve (Thursday 12-24-15). I had brought the tire to Belle Tire (Fox Subaru was already closed). I left the tire there for them to order a new tire on Monday. On Monday I found out they could not get a new tire for 2-3 days. I then called Fox Subaru. Dennis had Frank come to my home to pick me up, go get the tire from Belle Tire, bring me to Subaru, fix the tire and bring me home. It was outstanding customer service!! We have shared this story with our family and friends. It saved me a lot of time and expense. Thanks very much!!!!

John

Jan 5, 2016

Quick and easy. I enjoy not having to make an appointment for an oil change. The wait was nominal and the waiting area comfortable. Could use some more interesting magazines!

Susan

Jan 5, 2016

Fast, friendly, convenient. I came in for an oil change and tire rotation, and it only took about 20 minutes! The coffee and fresh baked cookies are also a plus!

David

Jan 3, 2016

Fast and very professional. We buy new on average every three years and have for thirty years. Fox Subaru is by far the best overall experience we have had.

Laura

Jan 3, 2016

Customer service excellent. I was very pleased at how quickly I was able to get my vehicle in.All my questions and Needs addressed Loaner car available

Linda

Dec 31, 2015

Professional staff. We are very pleased with our purchase and ongoing service we have recommended Fox motor to our family and friends.

Mary

Dec 31, 2015

The attendant was very helpful, friendly and polite. He called back promptly with info on repairs and cost. I was charged less then the Quoted cost. the work was done in a reasonable amt. of time.

Nancy

Dec 31, 2015

Fast and efficient. Nice people to do business with. Been with them for 15 years and definitely LOVEEEEE my Subaru.

Michael

Dec 23, 2015

The dealership do a good job. They were resonsive ton my request and turn my car around in a timely fashion.

Karen

Dec 18, 2015

my service was quick and efficient. the waiting area was clean, comfortable, with wifi, cookies, water or coffee available as well as tv and reading materials

Victor

Dec 18, 2015

The Subaru Specialist (Jim Van Otteren | Subaru Brand Specialist | Delta Subaru) was great in helping me to review the options, which I can have, and helpful in making decision when I considered to order my Subaru Forester.He also was very attentive, patient, and good in all explanations during sale process. All my questions were answered. He was ready to help me in any regards.

Mary

Dec 17, 2015

Jen W. made the whole process easy! She was knowledgable and efficient and a pleasure to work with. I was also impressed with the smooth financing process. Russ had everything ready when I came to pick up my new car.

Nicholas

Dec 17, 2015

The salesman, Nick Swanson, was very knowledgeable and friendly. Answered all our questions and did not pressure us in any way

Valerie

Dec 17, 2015

Clean waiting area; timely and trusted service. Have been using this service location for 5 years and every single experience has been good.

Glenda

Dec 12, 2015

Very friendly and helpful. Great to work with. Would recommend them to anyone. You call with questions and they are very helpful on the phone.

Maurice

Dec 12, 2015

Very Professional Service - Not high Pressure. Let me decide on what car to buy and that I wanted. Jem Wittlinger was very helpful and the buying process was simple.

Carolyn

Dec 11, 2015

We have been doing business with this dealership for fifteen years, we would not go anywhere else. The employees are the reason we return. Very helpful and pleasant people to work with.

Ellen

Dec 10, 2015

They were very thorough with nearly 2 hours devoted to us. We had all our questions answered and drove away satisfied.

Mark

Dec 10, 2015

Speed of service; comprehensiveness - even though I was just in for an express oil change, I appreciated that the service staff did an overall inspection of my vehicle. Like Rewards program.

David

Dec 7, 2015

We have a 2015 Outback and brought it to the dealership for our first oil change. We have noticed a "wind noise" on the right front passenger side door, so I mentioned it to Dave in the service department. He offered to check it out and came back to let me know he would make sure it was fixed under warrenty. He gave me an accurate time frame (2 hours) and asked me if I wanted to have the work done while I was there or come back. I was glad they would be able to work on the car that day so I chose to stay and get it fixed. I was impressed with Dave's customer service. He came out to let me know how much longer it would be and kept me updated as I waited. The problem was fixed by the dealership and we no longer have the noise. Thank you for a great first experience at Fox Subaru Service!

Ruth

Dec 7, 2015

Friendly, courteous, helpful associates . . . They really do make a difference. My husband, Randy, had a completely different experience than the one he had 6 month ago. The difference was night and day. Thank You!!!

Lynne

Dec 5, 2015

I like that I do not need an appt. Service people and those at the counter are so friendly. The waiting room is comfortable. The service was so quick, the car was washed...AND because of our reward points, the oil change ended up at NO COST to me yesterday. That sure was a fun surprise!

James

Dec 4, 2015

The service staff is ALWAYS friendly, the service is always done in time and usually before promised, charges are fair. What's not to like?

Kathleen

Dec 4, 2015

I am always impressed by the excellent speed of completion and courteous treatment by reps even for just an oil change.

Norma

Dec 4, 2015

The people are friendly. The work was done quickly even though I was a walk in with an unusual request.

Brett

Dec 3, 2015

Salesperson was very honest and straightforward. Gave of his time even though it was vip program, and looked at all options for us.

Michael

Nov 26, 2015

Nick Swanson. Great guy. Upbeat knowledgeable, friendly. Exceptional, exceptional, exceptional, exceptional, exceptional, exceptional, exceptional, exceptional, exceptional, polite, polite, great listner an all around polished gentlemen.

Judith

Nov 25, 2015

While I missed Dave Moerland, Calvin took good care of my car and me. This visit all I needed was a basic service, oil change and grease, etc,

Susan

Nov 25, 2015

I came in for the first oil change on my 2016 Outback. The young man who met me at the garage door was extremely polite and informative, he made a great first impression for your company.

Sharon

Nov 24, 2015

Speed with which they got the car serviced. Very accommodating and gave me back a newly washed vehicle!Offering a loaner car was a real bonus!

Jennifer

Nov 23, 2015

I did not have an appointment, used the express oil change service for the first time, it was very fast and effecient. Everyone is always friendly and helpful.

Jeremy

Nov 23, 2015

Workers provide personal care, greeted immediately, suggestions given, efficient check out, super clean facility,The coffee was warm and very tasty even late in the shift

Marvin

Nov 22, 2015

Fast service, nice waiting area, convenient drive-up service. The complimentary water, coffee and snacks was also a pleasant surprise. Will definitely consider them again when I need something done on the Sube.

Tara

Nov 20, 2015

When I brought my Subaru in for an oil change, there was no wait time and it is not necessary to make an appointment for an oil change

Chadwick

Nov 18, 2015

I liked the ease of appointment setting (online ), being greeted promptly upon arrival, that there was no issue with my earlier than appointed arrival, and the cost of service being lower than estimated as a result of structuring billing differently so as to produce savings and being provided coupon savings with a coupon I did not initiate. I also appreciated the shops ability to perform the 105,000 mile service I had requested via the online appointment setting, but that wasnt reflected with the Service Advisor's system. A loaner in lieu of a shuttle was a very unexpected but pleasant surprise.

Daniel

Nov 18, 2015

Prompt, courteous service. Right on time appointment. Great WiFi speed and easy to hook up. Work desks. Work review and the end.

Kathleen

Nov 18, 2015

Very professional service. I've been a customer at this Subaru dealership since 1996 and always appreciate the thorough, courteous staff. The cashier even applied a coupon that I was unaware of, saving me $110. Thanks!

Sarah

Nov 18, 2015

I brought my Subaru in for winter check up. It was fast. Clean facility, and free car wash and excellent customer service. Thanks for making my life a little nicer. Sarah

Elaine

Nov 9, 2015

I had an appointment for service and was in and out very quickly. My problem was fixed and as always am very satisfied. The cookies are a bonus.

Harriet

Nov 9, 2015

Dion was very knowledgable and sold us immediately on buying a Subaru. He is a great listener and answered all our questions.

Harlan

Nov 7, 2015

Not having to make an appt. for an oil change is awesome and the $49 for full synthetic is also great. Employees are friendly. Was told it'd be about 30 minutes and it was maybe 20, another plus.

Martha

Nov 7, 2015

i live 2 hrs north of dealership-on a field trip to GR heard a noise coming from rear tire area. Called Delta- they said bring it in and found bad brakes. Within 2 hours all fixed. Great they could fit me in -in so a timely fashion.Thanks so much!!!!

Michael

Nov 7, 2015

customer service was excellent, from showroom salesperson asking if I needed help, to service people ready to help. They took care of my time concerns and service needs.

James

Nov 5, 2015

I had a 2:30 appointment when I drove into one of the cleanest service lanes I've ever been to, immediately greeted by the service lane employee. Directed me to the service advisors right away. The service advisor, Dennis greeted me before I had a chance to say hello. Asked what i was here for (recall repair), so he got me all setup for the recall repair. I asked about some extra work being done (bumper cover install), Dennis said he would get me an estimate shortly and sent me to the lounge which was awesome with water and coffee and quiet, too. Dennis came back minutes later w/ the estimate for the extra work, so I told him to go forward. About 25 min later, I figured I'll get settled in thinking it would take an hour or two before the car would be finished - at least 20 min before it'd get started on (been to many dealers where I watch it sit in the service lane for 30-45 min AFTER my scheduled appt time). But, ten minutes later and only 35 min after I got there, all of the work I needed done was completed AND Dennis had my car washed, AND it was sitting right were I left it. I've been to a lot of dealers - Chevy, Jeep, Ford - but never one like Fox Subaru. It's awesome to see how customers who only made an appointment for recall repair are treated. Tell Dennis thank you.

Timothy

Nov 5, 2015

Friendly, fast service; helpful customer service and cashier (she even suggested coupons and ways for me to save money), delicious tea selection (but that's not a deal-breaker), and high-quality auto service (including a car wash)

John

Nov 4, 2015

Quick, efficient, accurate. I was able to make a reservation and drop off my car. It was handled first thing the next day

Gayle

Nov 1, 2015

Meet by helpful service upon entry and shown where to get service started and then led to clean and pleasant waiting area. Service done in a timely fashion and I was on my way quickly. Great job. Since it was our first service there was no cost. You can't beat that kind of service. Looking forward to our next visit. Thanks.

Randy

Nov 1, 2015

The dealership provides professional and hospitable service. They do not try to sell me services that I'm not asking for.

Carol

Oct 29, 2015

I liked having my husband test drive a new model Subaru. I liked the cleanliness of the building. The personnel were courteous.

Mary

Oct 22, 2015

quick to ask what I needed done, then ask if I new I had a tail light out, which I did not know. Got oil changed new light bulb and a car wash and I was off quickly

Donna

Oct 21, 2015

The service was fast. The attendant was friendly and showed attention to detail finding an item that needed further attention.

Rob

Oct 21, 2015

Great communication, fast service, reasonable price. The work was done on time, with helpful phone and text notifications. We felt confident in the quality of the repairs.

Elizabeth

Oct 19, 2015

Fast and friendly service. I am always impressed by the level of service I receive from Fox. Their new facility is great.

Lawrence

Oct 17, 2015

Your employees are friendly and seem to be thorough. Service was completed in a reasonable amount of time. Real nice facilities.

Anthony

Oct 10, 2015

Everyone was so friendly especially the young man that greeted me at the express lube. I think his name was Taylor.

Vonda

Oct 10, 2015

My husband set up an oil change and a 30,000 mile warranty check up. He did not inquire as to how much time it would take for the warranty check up. When Dave M (and Austin?) noticed my frustration with a 3.5 hour wait, they immediately found a loaner car for me and also provided a coupon for my visit...this is why we enjoy Fox Subaru. That is why my husband is currently picking up his new Outback ( lease agreement)...so, yes, we will be back for more excellent service!

Rev,Eva

Oct 3, 2015

The professional service !yet more so the compassion and pride Dave of the service dept always provides and as a crisis worker I am very intense and Dave knows just how to work with me and give me confidence in their skilled and professional commitment to quality care in all they do.

Ruth

Oct 3, 2015

My salesperson Jenn was wonderful. She took the time to show me everything about the car and how to use it. She even got my phone synced up to the car and had me practice using the back-up camera. Great experience!

Jim

Oct 2, 2015

The smoothness and speed of the Express Oil Change unit. The competence of the order writer. The cleanliness of the work area and the comfort of the waiting area.

Clinton

Sep 29, 2015

The competence and knowledge of Mr. Newkirk in explaining the Subaru products was impressive. The overall facility appeared excellent and the financing was well explained.

Sara

Sep 28, 2015

Everyone was great. Easy transaction. We would recommend fox Subaru to our friends and family! We are loving our Subaru

Scott

Sep 26, 2015

I was a walk in buyer and drove off with a new vehicle in three hours. The sales person was dealing with three costumers at the same time yet I was not neglected. Fantastic!!

Deb

Sep 25, 2015

Arrived with the expectation of about 1/2 hour wait considering service to be done. I was pleasantly surprised that work was done much quicker than I expected. Tech was friendly, helpful, and informative.

Jane

Sep 25, 2015

multiple test drives, great cooperation on trade-in negotiation, decent price on car, salesperson stayed to late to help us out.

Kurtis

Sep 25, 2015

Friendly and helpful staff. The repair technicians were very skilled. Don't think you can save a few bucks by using the local repair shop, they don't know you Subaru car like the trained techs. I've made this mistake a couple times before learning that paying less, but having to have the work done over again, winds up costing much more in the long run.

Jeremy

Sep 22, 2015

Jen was great. Really down to earth, genuinely friendly, and super knowledgeable. I wish all sales people came across the way she does.

Deborah

Sep 17, 2015

Prompt, friendly service. Seemed interested in my concerns. Wanted to be sure any issues were solved to my satisfaction. Anxious to please.

Gregory

Sep 16, 2015

The salesman was GREAT!! Alex Johnson was the best car salesman we ever had!!! He made it very enjoyable to buy a car. Joe the finance guy was also GREAT. Very friendly atmosphere. No pressure!!

Brenda

Sep 12, 2015

I felt like I received good customer service and that I will continue to receive that same friendly service in the future.

Chee

Sep 7, 2015

Thank you for not using the line "what can I do to put you in this car today"Most of my questions and concerns were addressed in a timely manner.Like the walk through of the new car in detailI'm not treated like a number

Dave

Sep 2, 2015

Relaxed atmosphere...professional demeanor. Service staff were "human" in their interactions. Cost was slightly less than quoted. Rather than selling the "deluxe key" as a spare, dealership provided a less expensive "valet key" that will serve the purpose. Thanks for the honesty!

Sharon

Aug 29, 2015

The person who checked me in (manager?) was very accommodating. I was happy with my service. I appreciated that systems were checked.

Denise

Aug 28, 2015

It was prompt. You have a great waiting areaThe specialty coffee and refrigerated waterAre nice perks. Wifi and quiet work areaAway from TV was a bonus. Office worker wasExceptionally friendly.

Margaret

Aug 28, 2015

You have been thorough in checking out my car to see that it keeps working great. I also value your courtesy, both in terms of how you take my needs into consideration when scheduling my car for some work, and how you explain what is being done to the car when I do bring it in.

Eileen

Aug 27, 2015

Barb was a pleasure to work with. Knowledgeable but understanding to our needs. We did not feel pressure. We knew that she was a newer employee but this did not hamper out situation at all.

Jean

Aug 27, 2015

Everyone is so friendly. Great waiting area. Fast service. Waiting for service was never pleasant until I visitied Fox Subaru in Grand Rapids. They always offer a car wash.

Mark

Aug 27, 2015

Ability to book service appointment online and easily change it as needed. Friendly, helpful staff. Timely service. Appreciated that service advisors do not push additional services that are not necessary just to increase profits/hit quotas.

Marvin

Aug 27, 2015

Everyone is friendly, Jen did a great job. Kept me updated on delivery.Went over all the controls explained all the switches.

Susan

Aug 27, 2015

Service was so quick and efficient I barely had time to think or read a magazine. The waiting area was clean and comfortable.

Tena

Aug 27, 2015

Jim is easy to work with. When I was in a bind waiting for my new car to arrive, he set me up with a loaner for a day. Great service

Wendy

Aug 10, 2015

The new quick oil change is very convenient and the staff are always helpful and friendly. I was in and out in less than 30 minutes. I was also very happy a year ago when I bought my Cross Trek.

Caroline

Aug 8, 2015

I appreciated Caleb's willingness to work around my schedule being that I came from 70 miles away. His patience and suggestions helping me make my decision between the Outback and Legacy. The Service Center was quick to respond to my concerns when I perceived a problem the day I picked up the car.

Ann

Aug 7, 2015

I came in without an appointment because my oil light came on. I was taken care of immediately, and had severl items taken care of at one.

Catherine

Aug 5, 2015

This was the most pleasant time I have ever had buying a car. Everyone was friendly, helpful and kind. There was no pressure and my questions/concerns were taken seriously and addressed immediately. I worked with Todd to purchase my new Forester. He was great and I would be happy to work with him again in the future!

John

Aug 5, 2015

Todd was very helpful and personable. He understood exactly what we wanted and made sure we were able to get the car we wanted.

Suzanne

Aug 5, 2015

I hugely appreciate the integrity and honesty of this dealership - I know I can trust you guys with your used as well as new cars. Also, Dion is superb. He was great a few years ago when I traded in my Forester for a new Outback, and wonderful once again as we were looking for a quality used Subaru for my parents. He was unfailingly helpful and patient and honest with us as we looked for just the right car, and has kept me up to date at every stage as the Impreza we've bought is being made ready for pick up. Also, this dealership is first rate for services/repairs - never any trouble getting an appointment, always excellent price and great service.

Brian

Jul 26, 2015

Everything about Fox Subaru was awesome! We received excellent answers to all of our questions. Our sales person did a fantastic job as well!

Michael

Jul 26, 2015

Great salesman, Alex, he answered all our questions, was not pushy, and was a a great guy! Plus the Subaru is fabulous

Sarah

Jul 26, 2015

I was greeted promptly. I received fast and excellent service. I would recommend this dealership to friends and family.Good Job!

Cynthia

Jul 25, 2015

Very efficient and friendly. The process was easy and I got a very fair trade in deal. I will work with them in the future.

Frederick

Jul 25, 2015

Had 1st appointment cancelled the day of the appointment (told it was due to running behind and illness of staff). Rescheduled fine....but at the completion of service, (due to computer glitch I was told) I received no receipt, but I could wait longer to get one. While I think the customer service folk are friendly......I'm not so sure of your service department staff and your computers are up to snuff.

Sandy

Jul 25, 2015

I appreciate the personalized service. Our family of Subaru cars have trusted and worked with Dave Moreland for over 15 years. As long as Dave is still with the Subaru Service Department, we will be returning for future repairs and service to our Subarus. We don't go anywhere else.

Susan

Jul 25, 2015

Everyone is very friendly, the dealership, including the bathrooms is very clean, the young man we worked with was very honest and straight forward. He showed us how everything worked when we took delivery of the new car. He also has helped answer questions about the new technology on the car that we have contacted him about. This isthe third Subaru that we have bought from Fox.

ejfrench

Jul 24, 2015

After purchasing and having my Impreza serviced at Fox Subaru for many years, the past few months have been frankly troubling. The service department has gone from taking great care with questions, and explanations for servicing my vehicle, to a severely diminished customer service focus. While the new building and facilities certainly are nice, there is no privacy. Staff openly initiates service and monetary discussions in the middle of the lobby where multiple customers are waiting. Even after giving them the benefit of the doubt on two occasions, discussing concerns with the service adviser and general manager, little to no effort to address the concerns or even communicate an understanding of the concerns has occurred.Additionally, there seems to be a lack in attention to detail, which truly drives success for a genuinely customer service oriented organization. The multi point service inspection paperwork is often incomplete. You can count on the electronic portion to be filled in. Suggested maintenance is written down, and the service adviser is unprepared to discuss the cost for such maintenance. When we asked what the cost would be, an estimate was given on the fly, and we were told to call back to get a an accurate estimate.Prices have increased considerably since they have moved into the new building.Overall, we are sad to say this, but we will not be returning to Fox Subaru. Up to Muskegon we go.

Debra

Jul 17, 2015

Everyone from the person who met me at the oil change bay to the check out were helpful and courteous. They explained everything and answered any questions I had. I loved the ease of getting an oil change now. They make me confident they will always do a good job. I also like the waiting room accommodations.

Kenneth

Jul 17, 2015

My 2015 Forester had one front wheel out of camber. You repaired it when I came in for a standard lubrication and check up visit under warrantee. Fantastic is all I can say!

Julia (Judy)

Jul 8, 2015

The service dept, even though they were swamped after the 4th of July weekend, were able to not only get me in on the spur of the moment, but got me out just as quick. Being a sales rep on the road, it meant a lot to get me back on the road. My battery had died.

Jennifer

Jul 6, 2015

My sales rep was friendly and informative. I also liked that it was a dog friendly dealership so in case you need to bring your pup they welcome them and have treats!

Kathy

Jul 2, 2015

The very complete informative training on the new car, the friendless of all the staff, and helpful nature of everyone.

John

Jun 30, 2015

Quick: hassle free with little waiting. Professional: very respectful. Clean: including the showroom, bathrooms, and service bays. Coffee...a must especially in the morning.

Alan

Jun 27, 2015

Being treated like a real person, treated with respect and seeing other customers treated the same way. Clean facilities, and Employees that take the time to explain needed repairs to their customers.

Douglas

Jun 24, 2015

Service was fast and I was notified of all the work that had to be done and in a friendly manner. I received a call the next day to be sure my vehicle was working properly and that I was satisfied.

Jake

Jun 21, 2015

I was surprised when service informed me that this service was my last prepaid service. I was surprised because when we financed it was inferred that the prepaid would take me thru the warranty period. The Outback has over 24,000 miles.

Thomas

Jun 21, 2015

Dave and the guys took the time to handle not just my oil change but also replaced a wheel bearing, and I didn't even have an appointment. They go the extra mile, Thanks

Anne

Jun 20, 2015

I appreciated the fact that my car exterior was washed without my asking for it to be done. I appreciated the reminder that I don't pay for my service since I purchased a two year service contract when I bought the car.

Carol

Jun 19, 2015

Prompt service, friendly staff, surprise car wash, do the job right, $10 discount on this visit, comfortable place to wait with bottled water, etc., provided.

Connie

Jun 19, 2015

Todd was wonderful he lIstened to my needs and showed me what Subaru was a perfect fit for my lifestyle. I enjoyed my Legacy but love my new Forrester. I had problems connecting my Bluetooth and Todd, service and Suburu.com went out of there way to solve the problem.

Roberta

Jun 19, 2015

Sales person (Todd) was very knowledgeable & friendly.Also, really liked the standard extras of the car.We were very happy with the service.

Shannon

Jun 19, 2015

The salesperson worked hard to find the vehicle I was looking for which is in high demand and low supply right now.

Terrance

Jun 19, 2015

No pressure and tailored information to help me make the best decision for what I was looking for.I was impressed on how well built the Outback was. From the sealed inner body seams to easy access at the maintenance areas of car. Also there is plenty of head and leg room in front and back.

Colette

Jun 13, 2015

Everyone i met was very nice. Bill was a fantastic salesperson, made me feel like number 1. I love my Subaru!

Timothy

Jun 9, 2015

The whole staff was friendly, professional and courteous. There was no pressure from our sales consultant or the closing specialist. Everyone was knowledgable and fully answered our questions. We appreciated the introduction to the service manager and very impressed that he took time out of his day to speak with us. This was by far the best car buying experience we have ever had. Fox Motors will definitely be our first choice for our next vehicle purchase.

Anthony

Jun 7, 2015

our salesman Gareth White made our experience awesome and we have recommended him and the subaru dealership to everyone we know. We have bought two new cars and two used cars in the past 6 years from him.

Jean

Jun 7, 2015

Just bought a new Outback 2015, and I thought the sales person, Jenn Wittlinger was terrific. She found me a car with the package I wanted, when there were none out there, and we closed a nice sale. I am hoping my service experience will be just as excellent.

Linda

Jun 7, 2015

Fast and efficient. Dave Moreland answered questions about airbags. Always friendly. Dionne in sales room gives us a nice greeting. Was able to use coupon for oil change with assistance at checkout. A smile at every stop.

Carla

Jun 5, 2015

I liked the low pressure but helpful feeling I got when I walked in the door. I also liked how responsive Todd was via email when I had questions.

Thomas

Jun 4, 2015

very friendly knowledgeable service staff. fast service. explained service in a way that I could understand. Dave is the best service manager.

Brandy

Jun 3, 2015

Team was very friendly. Dealership and shop was very neat and clean. Very welcoming environment. Would buy from them again.

Brandon

Jun 2, 2015

Very easy to work with, and very helpful in finding the car I wanted. Did a dealer trade with one they had for another one that I wanted. 2015 STi's are hard to come by at the dealer and they did a great job at finding the color and options that I wanted.

Charlene

Jun 2, 2015

Friendliness of the salesman, but not pushy. Cleanliness of the facility.They let the car sell itself and answered my questions honestly.

Eric

Jun 2, 2015

Jen was EXCELLENT. This is the 2nd Subaru my family has purchased through her in 2 months! The entire staff was helpful and friendly.

Judith

Jun 2, 2015

Brought my car in at the scheduled time and Dave met me.Less than twenty minutes later, he had my car serviced, washed and ready to go.I really like Subaru cars, but the service is what keeps me coming back.

Kristy

Jun 2, 2015

Staff was friendly, answered all our questions and went above and beyond when providing information about the purchase process, financing, car features, etc. We had some questions and a seemingly minor problem with the computer a week after the purchase (the tire pressure indicator light kept turning on); our questions were answered in detail and the computer was reset -- it took a total of 15 minutes for the car to be serviced.

Lois

Jun 2, 2015

I compared SUVs on line and the most recommended car was the Subaru. A friend/relative recommended Jim Van Otteren asthe sales person and Jim made the process easy.

Sarah

Jun 2, 2015

Most recently had an oil change. The new facility plus Saturday oil change hours works well for our schedule. New facility is great. They were slow at the time so they also washed the car - much appreciated!

scotteware

Feb 16, 2015

I was at the right place at the right time when I bought my Subaru from Jim. Jim made the process easy. He listened when I was explaining what I wanted, and he found it at a good price. The people who took care of the paperwork kept things simple and easy. I drove away a happy customer, appreciating Jim and the others there.

gandalph130

Feb 8, 2015

When buying or leasing a car from the Subaru branch of this Delta Imports, be prepared for problems and to make a lot of phone calls or visits. Also, be very skeptical about promises from the sales staff. Get everything they promise in writing with signatures. I recently leased a new Subaru from Delta Imports. When I picked the car up, I discovered that it had some factory flaws which multiple members of the sales staff promised to have fixed at no cost as soon as the replacement parts were available and at my convenience (even promising to come and pick up the car and deliver a loaner to me for the day or so needed to make the repairs). Most of that did not happen. After 3 months, I hadn't heard anything from anyone. So, I checked with the dealership service and parts departments during a scheduled oil change. The parts department had no record of me in their part ordering system because the sales department had not placed the part request...after 3 months. The parts department promised to order the required parts and have someone contact me when they were available to be installed. They did say that one of the parts was not yet available, and it could take several more weeks before it was. After another month, I was at the dealership for a warranty-covered repair (wheel bearing had gone bad after 4000 miles), and I checked with the parts department on the status of my initial request. As it turned out, the parts for my initially needed repair had been sitting in a back room at the dealership for two weeks, but no one had contacted me. Luckily, it was a slow day for the service department, and the service manager was pretty good in dealing with the situation. So, I was able to get all the necessary repairs done that day. Very poor communication between departments and minimal effort toward customer service. To top things off, the dealership has since sent me several requests/incentive offers to recommend them to people looking to buy or lease a car.

Acher

Sep 28, 2014

Their costs are high even for a dealer. It would be cheaper to buy the parts you need from their online store beforehand than to have them supply them. I don't understand the reason for that.Make sure to call the service concierge directly when making an appointment. The person i talked to when making the appointment did not set up all the things i wanted done so the parts were not available. The customer service was fine but I'm having all other service done somewhere else.

Pathguy2014

Sep 24, 2014

I purchased 2 cars from this dealer and have had all servicing performed by them as well. I pay the higher cost because I expect a premium level of service. Every time I bring my car home, be it an oil change or a $600 maintenance, there is an issue with one of the cars lights. The first time (within 6 months of purchasing a CPO A6) one of the front headlights needed replacing. Then after returning from another service a different lightbulb had issues. Now, a day after returning from another maintenance, my rear headlights aren't working. Coincidence? you be the judge, but these additional "repairs" amount to hundreds of dollars over the service charge. Needless to say, I'm taking my business elsewhere.

mmpickering

Sep 5, 2014

After our first experience with Delta, my family and I thought we would not return there again to have our vehicle serviced. However, the general manager, Ryan Coe, stepped up and made sure our bad experience was turned around. Our original visit was to have the car hooked up to the computer and to let us know any codes that the vehicle reported, as well as to have the turbos checked for leaking seals. When we arrived, Delta had no record of our appointment, and after waiting a very long time to get our car checked out, we were not provided the information we had requested. Ryan called us at home to apologize, and asked us to come back so that he could make things right. He allowed us to drop the car off the night before, and even offered a free loaner vehicle. We were later given the full diagnosis of the vehicle, and while we were not happy with the estimated cost (expensive), that is not the fault of the dealership. In the end we were provided with the level of service that we expected, and I respect and appreciate the general manager for reaching out to us and making sure we were taken care of properly. I no longer have any reservations about returning to Delta for service of our Audi A6. They have proven to me that customer service is important to them, and I will recommend Delta to others.

jlskadfjldfj

Aug 29, 2014

Never before have I been treated so shabbily by anyone in a customer service position. ALL of my dealings with Dan have made me feel like an inconvenience. If you don't like to help people, why are you in service Mr. Moon? Seriously unbelievable.

deltaservicerater

Aug 4, 2014

I am a first time Subaru owner and brought my vehicle in for an oil change. The work appeared to be done but the attention to detail was poor. The Service Advisor was certainly friendly but no one reset the service indicator interval. That seemed like a fundamental and basic part of the service that was lacking. It certainly diminished my confidence that the actual service was performed correctly if they would gloss over that essential portion of the appointment. If I need to return for service, I am hopeful that they improve and "pay attention to the details".

slowdelta

May 3, 2014

I am a proponent of buying local but have been disappointed by Delta. I was attempting to acquire a vehicle from a sister dealership but Delta was uber S-L-O-W in attempting to acquire. After days of dickering with the sales staff (voicemails, emails etc.) I simply went to the dealership from which they were attempting to acquire the desired vehicle and purchased it directly. This is not necessarily a criticism of Delta as other dealerships have been similarly tardy in acquiring the desired vehicle when their inventory was bereft of the desired/optioned vehicle. Sadly, I guess "a leopard cannot change its spots" will continue to be the prevailing pithy saying for Delta and related dealerships.

DriveFastTakeChances

Sep 30, 2013

I had a very good experience with both the sales person and the Finance Manager. This is one of several positive interactions I've had with buying from the Fox family of dealerships.

Subie4EV1

Jul 2, 2013

This place is a Joke!!Please shop around the internet and find the best price, Delta was the highest price for a Subaru in Michigan when we were buying our new 2013 Outback. We traveled from Grand Rapids to Kzoo to buy our new car saving us 4K plus the people were nicer to work with! If you have the extra cash buy a car from Delta, if not shop else where!! This is our 4th Subaru and couldn't be happier!!

GRMick

May 4, 2013

Just completed the purchase of a 2013 Audi S4 from Delta Imports. This is the second car Delta Imports has sold me in the last 3 years; having purchased a Porsche Boxster in 2011. Prior the that, we also purchased a new 2006 Subaru from Delta Imports and Dion Newkirk.From the first contract to the closing paperwork, Dion Newkirk, Charles Van Wyk, the managers and F&I folks were professional, responsive and fair. The Audi was a special order from the factory and the entire process took over 3 months to complete; giving many opportunities for interaction. Throughout, I was given updates on the build status and expected delivery through regular email updates.The sales experience was no-pressure and the negotiated price was fair without any games. They even found an Audi factory rebate for "conquest buyers" that went into effect after the order was made but before delivery. No promises were made that were not kept. Everyone was helpful and prompt in their responses, going out of their way to make sure everything was friendly. This fair and positive buying experience was a repeat of what happened when the Porsche and the Subaru were bought off the lot.I highly recommend Dion Newkirk, Charles Van Wyk and Delta Imports if you're in the market for an Audi, Porsche or Subaru.

Inazhang

Apr 24, 2013

My mom and I brought a 2006 jeep commander at delta from Caleb balcom. We had an awesome experience w him! He gave us a lot of information on the car and answered all of our questions we had. If I ever get another car I would def go to him! Great salesman!!!

Tullyone

Oct 22, 2012

We have three Audis, two with 220+ thousand miles on them, and we always get great service when bringing any one of them in for scheduled or as needed service. We find all the staff to be pleasant, helpful and knowledgeable about our cars and we always get a ride or a loaner, if needed, on the days we leave the car for the day. We have also bought two of our cars there, one CPO and one new, and have found the sales staff easy to work with. The showroom and waiting areas are clean and comfortable and everyone there makes extra effort to do the right thing by us. The only issue of concern might be cost of labor but I'd rather have knowledgeable, experienced techs working on our cars than otherwise. We've been with this dealership for over 15 years now, starting with Subarus, and we've been very happy and pleased with the service and treatment we've received regardless of auto brand we've owned. I'd recommend this dealership to anyone.

iknowyou

May 31, 2012

I dropped off my car in service at 8am, and it was there till 5pm. They failed to look at my car because they were too busy. I had my appointment made when "they weren't busy" and they failed to look at it? No thanks, am going somewhere else where they have time and are gladly happy to work on my car.

BiggDave

May 21, 2012

Jeff Devries would not budge on the marked MSRP? As we searched the internet, we realized we should be paying around invoice! So we bought the same new car in Kalamazoo for invoice!

newton7n

Apr 22, 2012

Brought my 2005 Outback XT in for another blown turbo..... after Subaru replaced the first one under warranty! The second turbo lasted 14000 miles and failed, 2000 miles out of warranty? They told me 11.5k to replace the turbo and the bottom half of the motor! After doing research, a new factory motor and turbo can be bought for $6500!! When dealing with the service manager Dave.... he was clueless to what was going on with my car, and he even thought my car was already complete? And when i asked the service consultant Dave Moerland over the phone, what he would do if he was me...he suggested he'd hang the phone up and cry? WTF Some of the worst customer service i have ever experienced. Needless to say..... i had the car fixed for $1700 from another local Subaru mechanic and purchased another New 2012 Outback from the fine fellows in Lansing Subaru! Be careful..... Dave will blow smoke up your aat% AND RIPP YOU OFF!! Update.... I brought my new 2012 Outback into Delta to have something looked at that was under warranty. Dave Moerland freaked out, he spoke loudly in front of other customers about how he work here for 17 years and complained about how i left bad comments about him that were uncalled for! I was just being honest and wanted to share my experience with the world (yelp)!!! He said he didn't even want to service my Subaru... he was done with me and would have his Manager call me. I quietly left and called Subaru of America in their parking lot :)Delta gives "Subaru of America" a really bad name!!

rek

Jan 12, 2011

Bought my CPO Audi from a private party out of state (back when the CPO could be transferred, unfortunately no longer an option with Audis) and have taken it for service at German Auto, Prestige, Community Auto, Rochester Audi, and Delta. By far my best experiences have been at Delta, and this is from someone who is wary of "stealerships." German Auto and Community are closer to where I live and work, but it's been worth the drive for me to take it to Delta. The repair costs are usually the same, sometimes a little higher than the independent shops, but in my experience, they almost always get the job done right the first time. (An aside: at Community, I was told I'd "have to get used to it" regarding a rattle after a $2000+ suspension upgrade, a problem that turned out to be a loose fastener. At German Auto, they charged me for a windshield wiper fluid top off (!!) following a $800+ timing belt change. It's the little things, guys! Prestige's hours suck.) Delta has provided me with free loaners when my car would be in longer, even now when the car is no longer under warranty. All in all they treat my car and me very well. The waiting room experience is pleasant, too, although last time I was there it was a bit crowded.