Used Cars for Sale at Fox Valley Buick GMC in Saint Charles, IL

New Buying Customer

Jun 3, 2016

Kudos to the patience of Mike Aiello, salesperson who answered all my questions, explained all the electronic/technology, and basically made the experience painless! Kudos also to the kindness of the support staff, and to other sales team members!

Kris

May 21, 2016

Went to Fox Valley GMC to look at a Mazda CX-9 2008 that I had viewed on Cars.com app on my phone...I have to say that the suv crossover was exactly as it looked on photos. I made it there by 9 and was out by a quarter til 11. Great service with no hassle...and Myron Brown aka Ronny made the experience that much easier...my Mazda has been running great and even though I was a little sceptic about the vehicle because of some reviews and people experiences with the vehicle. But I'm glad that I purchased it because I always wanted to have one. Thanks Fox Valley...and thanks Cars.com app.

Trojan34

May 12, 2016

Fox Valley made my purchase decision easy and they were very fair with me. I checked around and they were very competitive without playing all those games. I definitely will us ethem again.

Beverly Darsie

May 4, 2016

Alex and Tony help me get into the car I wanted at the perfect price I wanted. I love my Toyota and I actually had a smile on my face when I drove away. What a team, I would recommend and differently buy my next car from them. A very nice experience. Keep up the good work boys, you are the best. Thank you again for the wonderful experience. I know you can't say this about other dealerships, but you can about this one. I liked your honesty and a no fooling around attitude. Thanks again, and next time I will even get my loan from you, lowest interest rates around.

Rick

Apr 30, 2016

I worked with Nate Scherer and was impressed how well he knew the product that he was selling. He was able to answer all my questions directly. I had also been considering a Ford Explorer and thought that I would probably buy the Explorer. My wife and I drove the Acadia and agreed that it was a better fit for us.

Cubs Fan

Apr 18, 2016

I love the screen that lists the cars in for servicing and their status.

Heritage

Apr 16, 2016

The service organization under Emir's leadership always demonstrates excellent communication, in-depth explanation to answer every one of my customer questions, with unlimited follow-through. Seth, my service writer showed hyper-attention to detail and customer focus. Efrain, my service tech went above and beyond to deliver respond to every one of my service request from collaborative diagnosis to comprehensive repair and even saving the parts for my examination when I picked up my vehicle.

sparks48

Apr 4, 2016

Could not even change the oil in my vehicle correctly. Wouldn't trust them to even change a tire.

Kathryn

Jan 21, 2016

Was really impressed until the sale was almost complete and then was hit with the extras.....I have never leased and would have preferred to know this upfront so I could have done some homework.....that really put a bad taste in my mouth and I felt like I made a bad decision.

Rbradley

Dec 31, 2015

Fox Valley GMC has the best service Dept I have ever I have had the pleasure of working with. The staff is always polite and the service is amazing

Kelley

Dec 28, 2015

Everyone was so nice and helpful, it was as if we were old friends. I was early but they got me right in. It was nice to feel like you were somebody not just a number.

Greg

Dec 24, 2015

As always I was treated nice and received my car when they said I would.Mark Painter My sales rep always greets me to see how I'm doing and how I'm liking my car, Very professional rep.

Raquel

Dec 22, 2015

Great experience and very attentive to detail and customer needs. Sales staff and mangers willing to go the extra mile.

Pamela

Dec 21, 2015

My car was so dirty after a messy rain, I could not see out my windows, so I decided to try your car wash service. A comfortable room, and a great car wash. Thanks

Ray

Dec 18, 2015

My experience so far has been it takes 3 visits to get to the root of a problem I'm experiencing with the car. Previously, a wobbling/vibration in the wheels - on the third complaint the car was sent for a high speed check before the problem was fixed. Now I'm having a slipping/skid issue, on lightly wet pavement,when accelerating from a stop, which couldn't be duplicated... Patrice Washington

James

Dec 14, 2015

Service department was great at keeping me informed. Returned the car after it was cleaned. I was treated professionally the entire time.

Thomas

Dec 12, 2015

I made the appointment and arrived at 7:00 AM for a rear brake / fluid flush and waited for my 2012 Acadia. A while later I realized that I forgot about a very important customer meeting. On short notice Jerry was able to get me a loaner car so I could make my meeting. Way to go Jerry and the team at Fox Valley GMC - Buick. Now I have both new brakes and a new customer. Thanks.

Andrew

Dec 3, 2015

OnStar notified me that I was due for tire rotation and oil change, made apt on line and was in and out seamlessly. Flawless service in my first six months with this dealership.

Rick

Nov 27, 2015

Frank who is one of the service advisors seems to know his stuff, too bad the car is crap at best.

Roniva

Nov 9, 2015

It's a minor thing but two of my tires were missing the value stem caps after my recent oil change/tire rotation. I'm now going to need to spend money to replace these.

Wayne

Nov 2, 2015

have only had to have routine maintance performed to date. Very happy with service. All of the employees are extremely pleasant and professional. All questions answered. Waiting area very clean.

Mary

Oct 31, 2015

I had a wonderful experience at your dealership. Alex was GREAT he was friendly, knowledgeable, and was accommodating. I never felt pressured or overwhelmed. I would recommend Alex to any of my friends or family who was looking to buy a car.

Gary

Oct 29, 2015

Mark Painter was an excellent salesperson taking time to answer questions and demo car highlights for us. The test drive gave me a feel for the car. Mark worked to bring in the price so I could afford monthly payments. Thanks, Mark!

Rebecca

Oct 28, 2015

We have always received excellent customer service at your dealership, however, we were very disappointed to learn that our last no charge oil change had a 24000 mile limit on it. We would have appreciated a friendly reminder regarding this limitation. We receive many notifications from GMC and your dealership, perhaps this extra service should be considered as well.

Marlyss

Oct 16, 2015

courteous saleman, aimed to please, informative, helpful,good deal, I would return to this dealership. Looking forward to working with them.

Michael

Oct 12, 2015

Seth, customer service rep, was extremely caring and helpful. He is a credit to your firm. Technicians did a fine job, too.

Kathleen

Oct 7, 2015

Service at Fox Valley is always a pleasant experience. While spending money on repairs is never a great time, I always feel that the work performed is done in a professional manner and at a competitive price.

Jeffrey

Sep 29, 2015

It was very pleasing, My wife and I never felt pressured and I feel I got a great deal. I love the new Denali pickup.

Jeffrey

Sep 28, 2015

Came in with my 2014 Sierra that had some pitting in the wheel finish beginning. The service manager walked around each wheel with me to examine the areas in question. With no real questions asked, he told me I would be getting the wheels in question replaced under warranty. This dealership has been top notch since my purchase in 2014.

Patricia

Sep 26, 2015

GMC Terrain was in for routine oil change, check up and issue with Bluetooth. Service took care of everything and explained how to clear or get around the Bluetooth problem if it occurs again. I got back a nice clean car and had time to myself while the car was taken car of by service.

Philip

Sep 25, 2015

I was very satisfied with the promptness of service. The service advisor was very courteous. I would not hesitate getting my car serviced here in the future.

John

Sep 11, 2015

Sales process was good. We spoke with Alex on the phone before we came in. He was very good at providing accurate information to us. Sales Guy (Mike) and Finance Guy (Tommy) were good too. No high pressure sales job and we appreciate that. However, we specifically ordered floor mats, and were told that we would hear back from Mike in 2 days since he was going to place the order for us with the parts department. 4 days later, we haven't heard back yet. We've called him and have not received a returned call which is disappointing.So, we called parts dept and ordered the floor mats ourselves. I feel like once the sale was completed we mattered less.

Stanley

Sep 7, 2015

We always get excellent service at Fox Valley Buick-GMC. Service Advisor, Phillip Lang was especially helpful explaining details regarding our warranty and our vehicle needs.

Thomas

Sep 7, 2015

Because I am using a scooter to get around, I appreciated the helping hand given to me by someone in service opening the door for to the ramp so I could go through without a problem. The service was excellent as I check off above.

Jackie

Sep 5, 2015

My AC was broke on my 2014 Enclave and a part needed to be ordered. I wasn't happy that I'd have to wait a few days for it to come in, but I had no choice. But for some reason, the part came in the next day, so I brought the car back. Since it was going to be an all day job Seth in Service got me a loaner car. I appreciated that! The AC was fixed later that day and I couldn't be happier. I've been working with Seth for some time now and I believe he's the best service person you've ever had! I feel so much better working with someone that I know & who knows me. Also, he's very personable and I like that he takes the time to thoroughly explain the repairs to me. Most importantly, he treats me with respect.

Shane

Aug 29, 2015

Had to get work done. They got the loaner truck I asked for and did a great job on fixing my truck.

Vicki

Aug 26, 2015

Everyone was very friendly and helpful. They checked for any recall items and addressed them. I appreciate their being thorough.

Rosemary

Aug 10, 2015

I had an emergency with the stem leaking on my tire, it happened around 9:45 am on a Saturday. I called and Barry in the Service Dept.was able to get me in by 10:30. Repair was made and I was on my way by 11:45. Could not ask for better professional service. Thank you!

Nicolina

Aug 2, 2015

Very friendly, welcoming, helpful, knowledgeable, effective. I always have this experience when I come there. Keep up the great customer service that you give its a rearaty these days, it's refreshing to see it every time I am there. Thank you!

Jacqueline

Jul 25, 2015

I think they treated me right. I did my research and I understand that a car dealership is a business, but I definitely believe I was treated fairly. Tony Fulco kept me in the loop while I was waiting for my car, and the manager Justin was very helpful. I also have had service done on my previous car and Seth and Phil were always very helpful. Seth always kept me in the loop on the status of my service. I am very happy with my new Acadia!!!

James

Jul 25, 2015

This is my second GMC Acadia Denali that I have bought from Fox Valley Buick GMC. I was very pleased with the first one I bought and the service I received at your dealership.When it came to buying another Acadia Denali, I first went to Fox Valley Buick GMC, met with Tony Fulco and received some initial pricing. I then did some internet pricing and went to another dealership to do my due diligence. I then came back to Fox Valley Buick GMC and negotiated my final deal which I felt was very fair. Had I not done my research, I'm sure I would have been satisfied but never sure of how satisfied because I didn't do enough comparison shopping.Throughout my dealings with Tony Fulco, he was very patient and professional. He explained everything thoroughly and I never felt like I had to play any games in completing the deal. As my wife told Tony, "my husband is probably your worst nightmare". Maybe so, but Tony was an excellent salesperson and I felt we hit it off well.I'm sure that I will be not only satisfied with my new Denali but the usual service I have and will receive from Fox Valley Buick GMC in the future.

Greg

Jul 24, 2015

I had no problems with my service appointment, car was ready when promised and I was also greeted by my salesman which I have used for two purchases, we had a good talk while I was there.Very friendly and professional salesmen. Mark Painter

Robert

Jul 22, 2015

My wife and I just stopped in for quick look at a truck we saw while driving past. I had noticed the truck for a few weeks and finally had sometime to stop in. After we looked at it and around it I walk inside the dealership and asked for a new car salesperson. The girl at the desk called up Chuck Gonzales. Chuck was very polite and showed us more about the truck and talked to us like real people not just a sale. We exchanged cards and I told him that I would be back around 9am the next day. When I go there around 930, Chuck just got done with the morning meeting and he and I started to talk about the truck. He asked if I had a trade in and he took my keys, we then started to talk about the price of the new one and what I would like to pay etc etc. Never once did I feel over pressured to buy the truck. Chuck did everything to make me feel at home and comfortable with himself and the dealership. We settled on a price for both the trade in and the new truck, I signed the paperwork and owned the truck. After the deal was done, Chuck had to drive me back to my business which was only 5 minutes away, but nevertheless that was going beyond what I ever thought anyone would do for me. Later that afternoon once the truck was done getting the undercoating and whatever else we put on it, Chuck once again came and got me and my daughter. He then spent about 30 minutes with us explaining things inside it and how to work the buttons, which was great. He also called me two days after to make sure that we didn't have any other questions about anything inside cause if we did he would help us or get the answer for us. Chuck gets a A++++ from me! I have bought many new and used cars and there has never been a salesperson that has gone as far as Chuck did to make the deal and after the deal a great experience. I have already told a few people that are thinking about getting something new to go see Chuck before they do , at least give him the chance to earn their business.

Michelle

Jul 21, 2015

We traded in our old Acadia for a new one and we were very happy with the experience. Everyone we worked with along the way was very personable and professional - the ladies at the front desk, our sales guy Tony, Justin (one of the managers) and Alex the finance guy. There's a lot of down time while the paperwork gets completed so I meandered through the dealership - it is very clean, the waiting room was very comfortable, the other sales people were personable and other customers seemed happy with their interactions. My husband and I highly recommend Fox Valley Buick-GMC.

Luis

Jul 17, 2015

Personalized customer service got my attention, brought me in, induced me to purchase vehicle from this dealership. Great job guys.

Karen

Jul 16, 2015

I like the full explanation of what service I will receive and then a progress report as we wait. Also, I appreciate a full report on what was found regarding the car. Loved the good coffee machine and refreshments available for waiting.

Glen

Jul 4, 2015

The visit with our salesperson was informative, efficient, and a pleasant car leasing experience overall. Alex Katselis did an excellent job representing the product and service of the car and the agency. The business office made the paperwork of the deal effortless and quick.

Jerald

Jul 2, 2015

All the work was completed satisfactorily and one part was ordered that the technicians determined needed to be replaced.The only thing that I had any concern with was the timing as I was initially told that the oil change/tire rotation would take about 45 minutes and then the update of some sort would take another 30 minutes, however the total time that the work took was right near two hours and I was using my lunch hour plus to have this work done. Not a big issue, but I am a stickler on time use.

Michael

Jul 1, 2015

I made a last minute appointment to deal with an uncertain issue with the brakes, and was able to get in to have the problem fixed. Very accommodating.

Walter

Jun 18, 2015

My salesman, Nate, was great. He understood my desires and presented several workable options. The entire dealership made me feel as they valued my potential business.

Carla

Jun 13, 2015

They should call me that I have low fuel and ask me if they can fill up the gas! When I left there, 30 seconds later, out of gas! They did help me but waste 45 mins of my time.

Linda

Jun 8, 2015

This visit was like all others -- GREAT. Service personnel are always courteous and helpful. It's also nice that they recognize you and greet you by name.

Joeseph

Jun 3, 2015

Mike was very friendly, he was understanding and did not pressure us into making a purchase. We really appreciated that he took his time and let us get to the decision that was right for us.

James

May 25, 2015

Everyone was very helpful and honest. I visited 6 dealerships before I made my purchase at Fox Valley GMC. The others could learn some lessons from them.

Timothy

May 22, 2015

This is the second time within 12 months we've purchased or leased a vehicle from Fox Valley Buick-GMC and as long as Alex K (our sales rep) continues to work there we will for sure continue to come back. We would likely come back at least one if he chooses to move on to new endeavors and hope our next sales rep could live up to his high standard to honest, friendly and great service!

Jeffrey

May 11, 2015

Went for my 1st service (oil change and tire rotation). I had a few unrelated questions and concerns about my vehicle and the service writer worked with me to get the answers. Unfortunately I don't remember his name. Overall I had a pleasant experience.

Tabatha

May 10, 2015

Even though when I arrived it was before the sales floor opened within 5 minutes there was an associate ready to help me. If I asked for a moment alone no questions were asked and I was given my space. Those two things I really appreciated. Everyone There was really nice. Even after I went back two days later thinking that I didn't have my antenna, they were quick to help, found it and put it on for me.

Luann

May 7, 2015

All employees were friendly, from the gal who answered the phone when I called to set up an appt., to the people in the service center. Work was done quickly and efficiently.

Kerry

May 6, 2015

Salesperson, (Mike), really listened to what I was looking for & found the right vehicle for our family needs. He made sure all our questions were answered completely.

Amanda

May 3, 2015

Definitely happy with my purchase. Tony did a great job helping us out and making sure we were comfortable throughout the whole process of buying 2 cars.

John

Apr 30, 2015

Nate was perfect in every way. From the beginning he was friendly and helpful in answering all our questions. Couldn't ask for anything more. Both Nate and Justin made our buying experience pleasant. Please thank them again for all their help.

Philip

Apr 22, 2015

The service manager was very helpful and confident that the spot would be removed. I was very pleased with the result.

James

Apr 20, 2015

The service portion was excellent but when I went to pay, my credit card was found "not valid" (unnecessarily embarrassing). I believe it was a combination of the cashier swiping too fast or an older credit card reader. Anyways, I had her try a couple of times with the same result, so I used another credit card. After this occurred, I contacted my credit card company and they unlocked my valid card again and it worked fine later in the day. I was told by the credit card company that once the card is swiped a few times for the same amount, it is locked. My recommendation is that the dealership should update the credit card equipment, swipe a little slower and finally if the card doesn't swipe right, try manually entering the card like other businesses do when this situation arises.

york2984

Apr 20, 2015

I recently bought a Chevy Equinox from Nate Scherer and had an absolutely wonderful experience. Between Nate, Frank, Tom in Finance everything was amazing. They explained the process thoroughly and efficiently. They were honest and never pushed me to make a quick decision or questioned why I needed time. They accepted that it was a big decision and understood my time frame. I would recommend these guys to anyone and hopefully if you're reading this you'll have the confidence to do the same. Top Notch all around

Kenneth

Apr 7, 2015

I had the oil changed on my Enclave. I was in and out in 45 minutes. Great staff! Great product! That's why I keep buying Buicks.

William

Apr 3, 2015

After coming in for the third time to fix the same related problem of the drivers heated seat not heating nor staying on, it appears you got it right and fixed it for no charge. Tech advisor Phil Lang was very attentive and even got me a new Encore to drive home while My Lacrose was being worked on. Good job and let's hope it's fixed for good. Thanks, Bill

Philip

Apr 2, 2015

I swore that I would never buy another GM car after this winter. I got my new Buick in October and was told that NO HEATED STEERING WHEELS are available. Now the 2015 Model has them. I should have waited. In three years a BMW is in my future.

Bethany

Mar 27, 2015

I always get excellent service every time I bring my 2006 Envoy Denali in for an oil change. The complimentary car wash is a very nice perk of bringing it there. Not to mention, all of the service folks are very nice and explain any additional issues that my truck may require for future service.

Daniel

Mar 24, 2015

I appreciate the continuity of service by the same representative from "intake" to "checkout" being the contact person for my car's work as well as his respectful explanation. We like Fox Valley Buick-GMC!

Elizabeth

Mar 17, 2015

Always polite and professional. Could not locate the noise I was hearing occasionally but documented it. Need to make another appt for the hood but will have a loaner. All is good!

Robert

Mar 17, 2015

Excellent experience, very friendly staff and requested workwas done quickly while I waited.Really liked the fact that I received a free car wash.

Lucy

Mar 12, 2015

The service writer was very polite and took his time to patiently explain everything to me. The dealership service department did an excellent job and efficient job in completing the service. Each time I go for an oil change they do a superior job and wash my car.The employees are extremely polite. Thank you for your patience with myself who is a senior.

Patricia

Mar 9, 2015

We live in the Schaumburg area with an abundance of car dealers yet we travel almost an hour to come to this dealer because we feel the customer service and overall attitude of the employees at Fox Valley is worth the drive.

Jackie

Mar 5, 2015

I like the amenities available in the customer waiting area. I especially appreciate the private space for phone calls, etc. and the free WI-FI.

Anna

Feb 25, 2015

Tony did an excellent job of explaining every feature to us on our vehicle. I have never had a salesperson who knew the vehicle better and took the time to explain it all, even in the bitter cold. The guys stayed very late to complete the sale. I would definitely come back when we look for our next vehicle.

Michael

Feb 19, 2015

It went very smoothly. We had done research on trade-in value, which Accadia we wanted and Mike our sales agent did an excellent job of showing us the new features.

Arben

Feb 18, 2015

I wish every facility operated with the integrity the people who work at Fox Valley and what they embody. Everyone has gone above and beyond what they need to do to help me with servicing my Buick. It's a shame they can't clone the same people for every other place because I've interacted with other facilities and none have made me feel as good as I do to spend my money at Fox Valley. It's not every day that a company sends a porter over an hour away to pick my car while I was in meetings all day and they returned my car to me. It's little things like this which will cause me to keep from Fox Valley Buick.

kcronin

Feb 18, 2015

After searching for a vehicle for our family and working with many dealerships, unsuccessfully, we found the vehicle and the RIGHT SUPPORTIVE TEAM!The people at Fox Valley Buick GMC were freindly and cooperative from the receptionist to the finance people. They are an honest group and I was very happy to work with them and give them my business. You can bet my next car will be bought from this group!THANK YOU!

Scott

Feb 13, 2015

very nice place, will definitely by another vehicle from them and tell others about them. great customer service. they seem to care about you as a person.

Donna

Feb 4, 2015

Michael was very down to earth. I like the personal touch I received from Michael, Justin and Nate. Their personalities would make any mom proud to call them son. I was taken care of each time with very little waiting and when there was a typo error Michael made the trip to my home instead of me making an extra trip to the dealership. He went over all the bells and whistles on my Buick Encore with me and helped to walk me through with Onstar. I think he tried to get me what I wanted and tried many times to explain the leasing versing buying concept to me.

Victor

Feb 4, 2015

MY 2ND PURCHASE IN IN 16 MONTHS. AGAIN NO COMPLAINTS AT ALL LEVELS AT FVB-GMC! 1'ST CLASS PEOPLE,1'ST CLASS DEALERSHIP!!! VICTOR ERDAY III

Paul

Feb 1, 2015

Salesman Tony F was excellent. Tremendous knowledge on vehicle. Took me thru all features and helped set up car. Best buying experience

Robert

Jan 30, 2015

As always it is a pleasure to deal with everyone at Fox Valley GMC. Great service and friendly people. Easy to work with.

Brenda

Jan 29, 2015

Our experience was very positive. Our salesman, Mike, was friendly, knowledgable and attentive without over talking or being pushy. We were also assisted by a young manager and a gentleman from finance. Both were very friendly and professional. They all get bonus points for putting up with my husband's humor! (love the car)

James

Jan 29, 2015

My truck broke down late in the afternoon I called to see if you could look at it. The gal in service was very helpfull I had the truck towed to you and you set me up with a loaner car. You called me the next day to explain to me what was wrong with it and got my ok to repair it . Thanks for your excellent service.

Tom

Jan 29, 2015

Still not happy with the condition of the front leather seats which look like they are much older than they are. Discoloration and wrinkles.

Jamie

Jan 22, 2015

Everyone we've dealt with so far has been fantastic. I went into the dealership with the intentions of shopping around, your dealership made me want to buy from you guys. I didn't feel pressured into buying a car, and everyone was extremely helpful.

John

Jan 22, 2015

I went in to have the recall seat bracket taken care of.. Not only was the work done efficiently and quickly but I happened to arrive early and they took care of me right away.

Stephen

Jan 21, 2015

Tony Fulco was very professional, courteous, knowledgeable, and extremely service oriented. My experience from inquiry to purchase was seamless and very satisfying.

Jeffrey

Jan 16, 2015

I have a new Sierra with just over 8K miles on it. It already needed to be serviced for a 4WD problem and problems with the XM Sirius radio. While its all covered under warranty, I'm still not happy being inconvenienced by a "new" truck already. On the other hand, customer service is excellent here.

John

Dec 29, 2014

My service manager was very attentive and listened to my issues as well as accompanying me on a test drive to understand the problems. Great service experience. One of the reasons we kept our 2007 Acadia!

Edward

Dec 24, 2014

I enjoy bringing my car to Fox Valley Buick-GMC. I feel like I am always given the proper attention, and being listened to. By the way I was handled in the service department yesterday, I know that I can trust them to do what is best for my vehicle! I highly recommend this dealership to anyone looking for a place where they can feel assured they are in good hands!

Paula

Dec 17, 2014

Phillip Lang was a great help in keeping our old Buick in top shape. He saved us a lot of money by finding the right way to repair the exhaust system. Getting a loaner was quick and easy, too!

George

Dec 13, 2014

It was raining so I did not get a car wash but I though they would at least vaccume it out .do not know yet what your dealership policy is. . Your service other than that was fine.

Kenneth

Dec 3, 2014

I brought my Enclave in for two recalls and An oil change. Phil did an excellent job of completing all of them in a timely manner.

Jessica

Nov 28, 2014

I was greeted by Seth when I walked into the service center. He was very friendly and listened to what I had come in for. I waited in the lobby and Seth took the time to check in and make sure I knew exactly what was being worked on.

Glynn

Nov 22, 2014

I purchased my LaCrosse used at Fox Valley Buick and have been very satisfied ever since, including the most recent service to repair a recall problem with the car keys.

Michael

Nov 20, 2014

Pleasant service desk reception by Jerry. Continued superior attention from Nathan Scherer, the sales person who set me into my Vareno lease.

Joan

Oct 30, 2014

Since moving to this area Fox Valley Buick-GMC has been great - both in service and new car sales. Our 2nd car purchase here....

Barry

Oct 28, 2014

Your service people always do what we ask. They tell us what must be repaired (safety issues), and recommend other repairs that are not priorities. Your quality of service and lack of high-pressure selling is the main reason we started bringing our Yukon to you, rather than a less expensive alternative for service.

H.$

Oct 26, 2014

I bought a new GMC Acadia. My experience was unique, in that the Salesman was excellent but I had the feeling that the people supporting the sale were almost undermining him.

Stanley

Oct 24, 2014

I am so grateful to Fox Valley Buick-GMC, they called me to let me know my engine oil was low. Thank you! Thank you! Thank you!

Timothy

Sep 29, 2014

I came in for a basic oil change and tire rotation. The service department also provided me recommended services however were not pushy to complete this on the current visit which was nice.

Kim

Sep 26, 2014

Phil is the service manager that helped me this visit and has also helped me in the past. His customer service is second to none. He kept me updated in a timely manner and even helped moderate on his day off. He is excellent to work with!

penny1947

Sep 26, 2014

I purchased my Pontiac from this dealership and have always taken my car there for service. I have also brought my Buick there for service rather than the dealership where I purchased it. The service is always prompt, friendly, and very satisfying every time I bring a vehicle in for service. I have a NUMBER OF GM dealerships closer to my home but I still chose to bring my vehicles to Fox Valley GMC. Thank You A Very Satisfied Customer Raymond Arndt

Steve

Sep 22, 2014

Through the lease agreement, we bring the car in for routine maintenance and oil changes. Very convenient and nice to work with everyone there.

Jackie

Sep 19, 2014

Seth in the service department was great! Usually your service people are terrible, but he was quite nice. I like to be treated in a friendly manner and told that my business is appreciated!

Fred

Sep 15, 2014

Service tech was very polite and suggested that I contact my insurance agent for some additional damage that went undetected on a repair conducted by a body shop not afliated with Fox Valley GMC the recomendation was appreciated and resulted in the insurance carrier picking up a portion of the cost for the repair.

Paula

Sep 15, 2014

It was a pleasure dealing with my salesman, Nate Scherer! He is so knowledgeable about the features of all the Buick models. He gave me an EXCELLENT tutorial after I bought the Regal, and has followed-up with me to make sure everything is working . It was a different experience dealing with Nate during the negotiation for the price of the car. I did not feel like I was dealing with a "car salesman" (you know-- one of those guys who play games). I felt that he was honest and REALLY trying to look out for me. He's so friendly, upbeat and patient -- I would definately recommend him!

Swiss Miss

Sep 15, 2014

It was a pleasure dealing with my salesman, Nate Scherer! He is so knowledgeable about the features of all the Buick models. He gave me an EXCELLENT tutorial after I bought the Regal, and has followed-up with me to make sure everything is working . It was a different experience dealing with Nate during the negotiation for the price of the car. I did not feel like I was dealing with a "car salesman" (you know-- one of those guys who play games). I felt that he was honest and REALLY trying to look out for me. He's so friendly, upbeat and patient -- I would definately recommend him!

Pamela

Sep 6, 2014

I as fully informed at the the beginning. I was given 3 choices good, better, best with an understandable and printed copy to go home and digest. I was informed as the repairs and evaluation of the whole car became available so I could make the decision to go ahead or wait to do the "fix'. My AGENT WAS COURTEOUS, RESPECTFUL, KNOWLEDGEABLE, and HELPFUL. Thank you. A knowledgeable and dependable dealership is VERY satisfying.

Richard

Sep 5, 2014

I had a problem with a truck I bought last November. I was persistent about the issue and had problems with GMC Corporate, But in the end, Michael CastagninoGeneral Manager finally stepped up and did his best to make things right for the customer, I am very grateful for his help!

Thomas

Sep 5, 2014

Mark found what i wanted at another dealer, and made arrangements to secure it. Purchasing this car took less time than my last purchase at another brand. All in all this was an excellent experience. Mark does what he says he will.

Linda

Aug 30, 2014

This was my first experience purchasing a new vehicle from Fox Valley Buick-GMC and I am totally satisfied with my entire purchase experience. My salesperson was extremely patient with me and helpful in making sure I got the vehicle that I wanted. I would definitely recommend my salesperson and this dealership to family and friends. looking

Sennobia

Aug 30, 2014

My experience is always great ,when I visited there for service,the technicians is warm and friendly all the time with the customers. They really do put the customers first ,so you have a very welcoming experience that's await you there!!! Thank you all so much for welcoming me into your family there.. You really do take good care of me and my car!!! You are very Excellent and very professional...

Elmer

Aug 26, 2014

My service advisor was Phillip Lang whom I've worked with before. He has always treated me with great respect and has always taken good care of my vehicle. I would highly recommend him!!!

Lewis

Aug 22, 2014

When I arrived at the dealership, I was greeted by name by your service representative, Phillip Lang. He took the time to go over what was needed on the vehicle and promised it with a certain time frame. Within that time frame, he took the time when it became obvious that the repairs would run over, to come up apologize and assure me that the job would be done within the next 1/2 hour or so (and it was!). While sitting in the waiting room, my salesman, Alex Katselis, walked by and he remembered me also and took time to ensure that everything was being done to my satisfaction. I've never had that kind of service from a car dealership in the past and has made me certain to recommend your dealership in the future. In the event that I need another car, Fox Valley Buick/GMC will be my first stop.

LindaJB

Aug 14, 2014

Everyone I dealt with (Tony Fulco, Justin, David and Amanda) were great. They all made the process as quick and easy as anyone could want. Great job -- I'll be back!

Thomas

Aug 14, 2014

Knowledgeable, informative, and your work area provides me free Wi-Fi access and a place to to work. Getting my GMC Acadia serviced is painless.

Stanley

Aug 8, 2014

As always, my experience at Fox Valley Buick-GMC was a pleasant one. It was so nice to leave my Yukon Denali there and get a ride home and back to the dealership. Seth, kept me updated on our vehicle and my truck was washed before I drove it off the lot. I love the service at Fox Valley Buick-GMC!

RobertJoh1

Aug 4, 2014

When my Buick had 5,200 miles on the odometer, I called your service manager's office to set up service. I was informed he was busy and would call me back ASAP.Not hearing from him for 24 hours, I contacted the Buick dealer in Barrington. They immediately set me up with an appointment that day and did the service. The following day I did receive a call for an appointment, He explained he was out of town. Fox Valley Buick is still mired in the old ways of doing business. Show me you care and want my service business.I buy a new car every 4 - 5 years. Did I buy from the wrong Buick Dealer?

BJSpokane

Jul 30, 2014

Working with sales staff in purchase of used vehicle who was very accommodating in listening to what I needed to do with the used car, including an evaluation by my personal mechanic. They read the report and made the necessary price adjustment to allow for the repairs. It was a pleasure to do business with them and I would highly recommend them.

Charles

Jul 19, 2014

There was a young lady who helped me and she was very good. I watched her help an older man and she was incredibly kind, polite and informative -- with an obvious understanding of the details as relayed to her by the mechanic.

Jeffrey

Jul 7, 2014

Tony was my salesperson. He went above and beyond in all aspects during the whole process. He was very attentive and took the time to show me everything about my new vehicle. I would definitely give him an A+ on everything. Very happy with the whole transaction.

James

Jul 3, 2014

We were having a strange chiming noise in the car===nothing wrong with the car it turns out...our phone was low on battery. But your staff was very understanding and enjoyed our laugh at ourselves. Thank you for having such a great service dept!!!!

Tammy

Jul 2, 2014

They need to come up with a fix for the whistling cross rails on Enclave - disappointed there is no fix except to remove an option that I paid extra to get installed - but service department was very accommodating and helpful as always - they do a great job

Tim

Jul 2, 2014

My girlfriend and I went to Fox Valley Buick GMC after researching and finding a CPO GMC Terrain. I originally spoke with Barry from their Internet Sales department to set up an appoint/test drive of a CPO vehicle we saw through Cars.com on their lot. Once at the dealership we work with Alex K and he was great. He was very knowledgeable about all the cars on the lot, and if he didn't know something he made sure to find out that information for us right away. Although we were open shoppers and looking at a mix between base and upgraded models, Alex was not pushing toward any vehicle in particular. He simply provided us with great knowledge about the differences between to the models so that we could make the best informed decision for us. We did end up going with the upgraded SLT model over the SLE as the price difference wasn't too much higher especically when taking in to considering all the luxury and safety upgrades the SLT model came with. Great car, loving the smooth quiet ride, for anyone looking for a small SUV I would recommend the Terrain. With the V6 engine I'm averaging roughly 22 MPG in the city and in a recent road trip to WI averaged 29 MPG and at one point had it at 32 MPG before we hit some road construction traffic. For anyone use to driving a smaller car to average those MPGs you really have to take your foot off the pedal and maintain speed. I typically drive a few MPH faster than posted speed limits around town. Great dealership to work with, they are all about customer satisfaction and leaving you happy with your purchase and service through them. I walked in with a lease that was significantly over mileage do to moving across the country twice in about 2.5 years and longer commutes when I was living in FL. They worked a very good deal out with me to buy out my lease. All CPO vehicles come with lifetime free car washes, and 2 yrs/24,000 miles of free oil changes which may be standard with CPO but this is my first so I was impressed with that. All in all very good customer service, great buying experience with Alex. Would recommend if you're looking into Fox Valley Buick GMC dealership to ask for Alex!

Jonathan

Jul 1, 2014

I worked with Tony Fulco on the purchase of my new GMC Yukon. Tony took excellent care of me throughout the decision and purchasing process. Tony was able to quickly locate a Yukon that met my preferences, and we were able to close a deal in less than a week. I found all of the Fox Valley staff to be professional, courteous, and attentive to the customers' needs. I will certainly work with Fox Valley Buick-GMC for my ongoing maintenance and any upcoming GMC auto purchases.

JimmyTP

Jun 28, 2014

Be aware of pricing games. You can do better elsewhere. Too many other dealers in Chicago suburbs to deal with the finance dept here. Shame as they represent good products. Just mishandle the buying process.

Mike

Jun 27, 2014

I was pleased that our salesman (Mark Painter) was willing to work with me via phone and email as opposed to having to be in the dealership for all discussions. Mark worked hard to get us a good deal and we are thrilled with the quality of the car.

Steven

Jun 17, 2014

As always, work was completed on time, all personnel were friendly, helpful and communicated clearly and in a timely manner. The car was clean and delivered on time. These guys are always on top of it.

George

Jun 12, 2014

Tony was great and an absolute pleasure to work with. He did a great job of explaining all of the features and functions of my new car.

Lori

Jun 8, 2014

I got a good deal on my Buick Encore. The staff was very friendly and professional. I am very happy with my purchase and experience at Fox Valley Buick - GMC.

Don

Jun 7, 2014

I brought my Buick Lacrosse in for an oil change at 3pm on a Thursday afternoon. Phil (Service Advisor) was very pleasant and helpful to do that and the tire rotation and multi-checkpoint inspection to keep the Buick running in tip-top condition. Thank you ! Wonderful experience !

Steve

Jun 6, 2014

The service department took care of my oil change and software upgrade in a timely fashion at the most reasonable rate.

Krisanna

May 25, 2014

My car had a strange issue so overall my experience was positive, but I did expect better services. Since I was unable to obtain a loaner car from the dealership, I was promised a complimentary detailing, all I got was a wash. And when I did obtain a loaner, the car was dirty and smelled of perfume and cigarettes. Not so cool

Silvia

May 25, 2014

It took way longer than I expected it was pretty discouraging that we couldn't come up with a solution, if the sales manager hadn't shown up, I would've walked away

Marvin

May 20, 2014

I have purchased many cars over the years...my two best experiences have been at Fox Valley VW and Fox Valley Buick.

Mary

May 17, 2014

I came in for an oil change, tire rotation and to change a headlight bulb that was out. My car needed more work and a porter drove me home and picked me up the next day which I appreciated.

Garry

May 13, 2014

My sales person Tony Fulco was absolutely the best even when I kept changing my mind on the color 4 times. He couldn't do enough for me, and for that I give him and the dealership my highest accolade.

David

May 11, 2014

In on time, got some business in the customer waiting roomWhen completed I was on my way. Informed me on the couple concerns I had and how they were taken care of.

Felix

May 9, 2014

My truck repairs and wash were done in the time that service writer, Chris Lang, said that he thought they would be able to complete, and they did. As usual on my visits all employees that I seen were very pleasant and greeted me in some way. thank you for great service! Felix Bowen

Rosemary

May 6, 2014

My appointment time was honored when I arrived. I was glad I was advised of a recall which they did for me even before I received notification(letter arrived 2 days after)this saved me time from having to return.

Fred

May 5, 2014

The experience was great i do not have a lot of time the folks at FVGMC took care of everything.

Gerard

Apr 30, 2014

Jeff is the best in the service department. He attends to my needs and always make sure I am more that fully satisfied when I leave.

Stanley

Apr 24, 2014

I always receive excellent service at Fox Valley GMC dealership. I really appreciate the updates on the status of our vehicle while being serviced. Most of all, I appreciate the great customer service, as the staff are always pleasant.

Lewis

Apr 23, 2014

Must have been good-we bought a vehicle! Only criticism I would have would be we were left just sitting for long periods of time with no explanation of why.

William

Apr 21, 2014

Might be too early to tell, but I got a good feeling about this. I told Tony when i first met him that I would buy my car from him and a month later I did. I am pleased and with each trip to service, I am enjoying my visits. Keep up the good work.

Gerald

Apr 15, 2014

I am never disappointed. The work is done without complaint. I have had Jeff as my service writer and he treats you like a friend. Your crew fixed a problem that another dealer said they fixed and never did work correctly.

James

Apr 10, 2014

We had auto start installed in our 2012 Terrain. Our service coodinator, Jeff was very helpful and considerate. We appreciate being treated so well and will definitely return for future work.

Kenneth

Apr 10, 2014

I had a oil change,a recall on the side air bags and a problem with my defroster. All were corrected in one visit. Good Job!

Thomas

Apr 5, 2014

Excellent customer service...we are extremely satisfied with Fox Valley GMC...especially our sales professional. Tony F. The service check, oil change, and all other work were superior and quickly done to our satisfaction. Most important, service at Fox Valley GMC (with our salesman, Tony F) is very professional, truly fantastic, and always meets our satisfaction. Tony is the best, and we can count on him and the dealer management to meet our needs and keep us happy customers. We would recommend Fox Valley GMC to all and will look to them for our next vehicle purchase.

bmstaker

Apr 5, 2014

I bought my Sierra 1500 a week ago and am very happy with my purchase. When I test drove the car it was indicting low air in the right rear tire, when I drove off the lot they had fixed that problem. However a couple days later my information center once again told me the tire was low on air, I checked and filled it myself, but called Fox Valley and told them that it would appear that the tire has a slow leak that they did not fix before they sold me the vehicle. They were completely understanding, and fixed the tire with no cost to me. I have had issues with dealerships before and am very pleased with how this situation was dealt with. I would 100% recommend buying or servicing your vehicle with Fox Valley Buick GMC!

Kurt

Apr 4, 2014

My experience at Fox Valley Buick-GMC was very good. Through the entire process of finding and purchasing a new truck Tony kept me well informed. I never felt the dealer was not working to find the best truck for me at the best price.

Thomas

Apr 3, 2014

Dealership experience was great. The reliability and quality of my GMC 2012 Acadia SLT2 is poor, so I guess that I will be seeing your team a lot. There have been 3 GM recalls so far on my vehicle.

aceman8

Mar 31, 2014

Review is a bit overdue, but still well deserved. Can not say enough about their Service department with our previous visit and issue(s). Jeff really provides the face to the customers on behalf of the dealer that Fox Valley should be very proud of. He took care of us right from the beginning with exceptional service and going the extra mile. Due to a lengthy backorder on a part for our Enclave, they worked with us to ensure we were inconvenienced as little as possible. Even with a few unexpected hiccups and unforeseeable issues during our servicing which were not tied to either side, Jeff stepped it up and really made it a "customer for life" experience. Can't say enough good things and would recommend their Service department time and time again...Mikefrom Bartlett

Loretta

Mar 28, 2014

Ted was great.Emir was wonderful to work with. They were very accomodating and helped make the decision to purchase the Enclave an easy one. A pleasant experience.

James

Mar 22, 2014

Fox Valley Buick GMC has a top notch service department. The service writers do a great job of anticipating my needs and keeping me in the loop while my vehicle is serviced. A complimentary loaner car is given to me every time I have been there. I feel comfortable leaving my vehicle to be serviced at Fox Valley Buick GMC.

Patrick

Mar 4, 2014

Nice atmosphere and overall experience. The showroom to the shop where clean and all the employees were friendly, courteous, and engaging. The sales executive (Tony Fulco) went above and beyond in his efforts to make the trade-in, acquisition, and delivery process seamless and enjoyable.

Patricia

Mar 3, 2014

I arrived without a scheduled appointment on Saturday morning, needing a headlamp replacement. Service was slammed with several vehicles. My particular needs were handled most promptly, even though my needs turned out to be more than just a headlamp replacement. Phil Lang handled my service needs in a knowledgable, courteous , and timely manner.

Fred

Mar 1, 2014

The general mamager went out of his way to meet our budget and time schedule for purcahsing a new vehicle for our fleet. The service was great.

Gerald

Feb 27, 2014

Called me when needed parts arrived. When I got there I requested other work to be done and everything was completed while I waited.

Colleen

Feb 24, 2014

I forgot to ask to have my tires rotated. Just as I thought about it the service manager told me there was a special and it would be no charge it was included in an oil change. I was very impressed .

Donald

Feb 23, 2014

They were very prompt in repairing my vehicle since it takesme an hour or so to get to the dealership.

Ericka

Feb 19, 2014

Phil is an outstanding employee. I can't say enough good things about him. He always makes the visit/service go great.

Michael

Feb 19, 2014

We visited several car dealerships in the western suburbs in a very short time and were very impressed with your all of your sales staff and customer service. Everyone we came in contact with was friendly and attentive. The mood on the floor was fun and it seemed that the staff enjoyed each other and wanted to have a good time. My wife and I hate car shopping and a fun atmosphere made it a bit easier to drop a large chuck of money. We are very happy with our purchase.

Jerald

Feb 14, 2014

Service rep was very thorough and knowledgeable and had all of my service items repaired properly.Loaner vehicle was very nice and made this repair visit very easy

Mary

Feb 14, 2014

Tony was a great pleasure to work with and I would most definitely refer friends your way. He was informative, kind and pleasant. He answered our questions and was never uncomfortable to be around. Job well done.

William

Feb 14, 2014

All service work was done in a timely manner and couldn't be happier with the results. Immediately admitted to the service garage check-in area with a service consultant waiting. In and out in minutes.

Darlene

Feb 13, 2014

Salesman, Tony Fulco, was extremely helpful and believe trade-in as well as the price of the Verano was fair. Tony also thoroughly reviewed all the features of the car and told me if I had any questions to call him.

Verla

Feb 12, 2014

Jeff in Service was concerned about our problem and explained it, ordered the parts and we are awaiting those parts before fixing our new car. Ben was involved in our visit that day also. Good vibes for us from Buick in St. Charles

William

Feb 12, 2014

Very comfortable experience/atmosphere thanks to the team of Justin Mantz and Ben Stiritz, our sales contacts at Fox Valley Buick/GMC Dealership. Going in undecided between an Acadia or Sierra Truck, the team fought frigid temps and deep snow moving vehicles around for our convenience to test drive. After purchasing a Sierra 1500 SLT 4X4, the preparation, and explanation of all controls was done in a professional manner which we appreciated. Our Finance Manager, Tom, was helpful in our selecting a extended warranty to cover any future service that may have to be done in the future. So, our experience was a pleasure with the GMC/Buick team, which made our purchase easy as possible.

Robert

Feb 11, 2014

All the people I have dealt with in the service area have been amazing. They are helpful, and go out of their way to assure the customer is taken care of fast and courteously. Thanks!

Doug

Feb 9, 2014

They gave us an excellent price on the GMC Terrain we purchased and matched the best trade-in amount other dealerships were willing to give use for our trade-in. Our sales person Matt was very knowledgeable and great to work with.

NikitasMeggos

Jan 13, 2014

This review is a bit overdue, due to my own personal need to ensure that my review statement correctly communicates my experience with Fox Valley Buick GMC.My wife and I had come to a decision that we needed to purchase a family vehicle that would complement our growing family. We had begun doing some research on a compiled list of vehicles we felt would suit our needs primarily focusing on SUVs from Ford, Chevy, and GMC.During our research period we used various online and offline sources of information to help guide our purchasing decision and filter down to which vehicle(s) we felt fulfilled what we needed and wanted out of our family vehicle. We first looked at the Ford Escape, since it seemed to offer some value to what we were looking for, and the experience my father had at the dealership where he purchased his Ford Fusion. We quickly crossed out the Ford Escape, due to our adjoining surprise of the extremely poor experience, and treatment that was given to us at Bob Rohrmans Schaumburg Ford dealership, and also the various consistent negative remarks from several online and offline sources regarding the vehicle.We then came down to the decision that it was between the Chevy Equinox and the GMC Terrain. Overall both vehicles our approximately the same, and built off the same assembly line. Personally, in my opinion I believe the largest difference I saw was the body style, aside from that, certain details here and there. We both felt that the GMC Terrain offered us a certain look and feel about it that distinctly suited us more appropriately.I visited the GMC website, and used their Build and Price tool service (I believe is mostly GM wide), which in my opinion was a great end-user experience, to identify what package offerings would best fit our needs. This service also showed us which dealerships in our described radius had those vehicles in their inventory.We first visited a local Buick GMC dealer that is close to our residence, to view the GMC Terrain up close, and we were ecstatically impressed by the vehicle, but unfortunately not the sales team there. I revisited the GMC site again using their tool again, and called a couple of dealerships performing my initial reconnaissance. Overall, I believe we contacted, and visited several dealerships, but the one from initial contact, and final visit that impressed us the most was Fox Valley Buick GMC. My initial contact with Fox Valley Buick GMC, was pleasantly initiated with Amanda. I informed her that we were looking into purchasing a GMC Terrain, and currently shopping around several dealerships looking for one that was Summit White, and was either AWD, or FWD with a possible interest of the safety package, and cloth interior. At this point we had not physically visited this dealership, but I already had felt as if they were proactively working with us and gone out of their way to find the vehicle we had been actively searching. Amanda, later in the week followed up with me (Christmas Holiday week), stating she believed she had found a couple of vehicles that fit our criterium. Unfortunately, my currently pregnant wife was unable to come with me, but I was accompanied by my father to visit the Fox Valley Buick GMC dealership. On our arrival, we were greeted by Ted Wenecki, and informed him that I was there to see Amanda. Unsure as to the reason, nor did I ask, but Amanda introduced Ted as our sales representative. Ted showed us one of the vehicles that Amanda had located for us, that overall had the features we were looking for and then some, but unfortunately it was more than I what felt was needed. Ted asked me, and I was extremely impressed by this, what were my needs and my wants, and he had separated this off into two columns. We concluded that with the price point we want to be in, and the overall needs, The GMC Terrain SEL base package would be the best and financially acceptable route. At this point I did not feel that Ted was trying to get a quick sale out of us, but offer us a vehicle that would appropriately fit and be with my family and I for a while.Ted began some of the paperwork, and then introduced us to Tommy Gonzalez the Finance Manager. I informed Tom my credit isnt the best, but he informed me not to worry, we will see what we can do for you today. After processing everything, Tom distinctively and precisely described the breakdown for me regarding: trade-in, money down, financing etc., within three optional routes. Prior to that day I had visited numerous dealerships within that time frame and the past, and at times I had to argue to see the numbers listed out. With Ted and Tom, there wasn't even a moment I had to even think to myself about asking them to see everything listed out. Overall, we finalized everything, and extremely satisfied that we chose Fox Valley Buick GMC as our final dealership. Everyone we interacted and came in contact with was great. My start to finish experience with Ted Wenecki and Tom Gonzalez went above and beyond all our expectations when dealing with a car dealership. I believe they have set an unreachable goal for others dealerships in their industry to emulate from.Closing points:Almost a month from our visit we have been more than satisfied with our choice of vehicle, and dealership. We have already taken advantage of the courtesy wash that is offered through Fox Valley car dealerships as well, and find it to be satisfactory. I do believe though that I received a better wash at the Fox Valley Buick GMC previously than at the Fox Valley Volkswagen.

irene99

Jan 10, 2014

I have purchased many vehicles over the years and Nate Scherer was the best sales person I have ever dealt with. He was very friendly, courteous and helpful. After the sale he spent a lot of time helping us get to know the car and understand how to use all of the features. I would highly recommend him to anyone buying a vehicle and I will certainly go back to him the next time I want to purchase a vehicle. He was nothing short of great and he made our experience very enjoyable.

917edgebrook

Dec 13, 2013

The sale rep was new to the dealership, but made every effort to answer all our questions and ensure we were comfortable with our choice. We debated between two cars and he helped us logically walk through the pro/cons of each.

jeffrey lewis jr

Nov 1, 2013

Nate and liz showed great hospitality and really knew everything about the car and were very helpful on setting up onstar and other features with the vehicle. This dealership overall is a great place and they treat you like family and really know how to treat their customers. I definitely feel blessed to have met nate and liz and I will definitely recommend fox valley buick

ALF14

Oct 24, 2013

I went to this dealership with great apprehension about the whole car purchasing experience. I have heard so much about how you have to know what you want and go with determination to get your deal and NOT let the salesmen talk you into something you can't afford. Well, Justin broke that stereotype. He met us with a friendly smile and a sincere desire to help me narrow down the available cars on the lot that met MY criteria. He answered my many questions showing his extensive knowledge about all the cars we were looking at. He did not put any pressure on me to look at the bigger or fully loaded cars I couldn't afford. Thank you Justin for all your help in finding me a beautiful car in my price range and with all the extras I wanted. Christina the sales manager was encouraging and honest. They explained the details all the used cars have to go through to be on Fox Valley Buick GMC lots and reassured me that I would have no issues once I drove the car off the lot. Thank you for working to get me a great deal in my budget. I would recommend this dealership to anyone looking for honest sales associates and sales managers.

EB1023

Oct 2, 2013

My experience at Fox Valley Buick GMC was excellent. The customer service that was provided was outstanding. Both the sales associate and sales manager were extremely helpful and honest when helping me chose a used vehicle. The finance director worked hard to provide me with the best loan option at an excellent interest rate. Their hard work and dedication to me as a customer was one of a kind. They were friendly, honest, and helped me make an excellent decision on my car. I would recommend them to anyone looking for a new or used vehicle or even service. The dealership provided an outstanding experience.

porky20

Sep 30, 2013

Foxvalley buick, gmc was a nice friendly place. They fix and repaired what was wrong on vechicle. Liz and William were great people to work with. Was treated awesome by all the employes that i talk to. Had a awesome experience there. I highly recommend fox valley to anyone.

THinds

Sep 29, 2013

I've been using Fox Valley GMC parts department to keep my fleet of trucks on the road for quite a few years, now. The customer and monetary expenses are just too immense to have them down. Tony in parts is amazing at finding what I need in a timely manner. Always the professional, he's courteous, upbeat and quick with a joke ...... life's too short to be anything else. Thank you Fox Valley! You have saved my business once again!

jameusb

Sep 21, 2013

The sales person was a very nice guy. We got a very good deal and they were very courteous and there was no pressure to buy anything. It was very good service when wanted and there was no bothering like other dealerships. Loved it.

patjacw

Aug 22, 2013

Nate was very personable, very knowledgeable about the vehicles, answered questions and gave us detailed instructions after sale. Mike worked price with us. Great experience!

kgosa

Aug 20, 2013

Our experience from the moment we were welcomed into the door was very friendly. Even though they were selling a vehicle, we felt like Bill was trying to help us get the most for our money - finding the best deal Fox Valley Buick GMC dealership could offer. There was no hard selling. Bill Mcgee asked us what we wanted, he showed us what we wanted and made the best offer. Their customer service was excellent. Everyone one ( Bill, Liz, Mike, and Justin to name a few) who crossed our path during our visit was friendly and helpful. They did everything possible to make our visit pleasant and enjoyable. We drove a distance to this dealership and it was well worth it. We would certainly recommend this dealership to anyone looking to purchase a Buick/GMC. In today's economy, it is becoming harder and harder to get good or even decent service, but we believe Fox Valley Buick GMC knows what it takes to get and keep a customer coming back. Good service is a key ingredient to a good business. Keep up the good work Fox Valley Buick GMC!!!!

minnerick

Aug 4, 2013

Our experience was enjoyable although it took longer than it should have because we returned from driving the car before that first salesmen came into work. Everyone was pleasant, courteous and informative. Although I think the Encore was a bit over-priced because it was new, we got a fair deal.I would consider buying another Buick if GM made a true sports sedan under the nameplate. However, front-wheel six-cylinder vehicles are not of interest to someone looking the a car the has better capabilities (like the Grand National car of yester-year).Since I'm a wine importer, why don't you give every buyer a bottle of wine as a "thank-you"?

INKY

Jun 29, 2013

Came in to look at the Buick Lacrosse. Our salesman Tony Fulco was fantastic. He was extremely knowledgeable on the Buick Lacrosse. He took his time and showed my wife and I all of the features that the car had to offer. The test drive was the main selling point for me. I felt like a kid at XMAS time with my new toy that I purchased. Cars have come a long way. Everybody at your facility was very friendly. We even received a Blackhawk jersey with our purchase. We started bringing in our GMC ACADIA for service since we moved to Bartlett and enjoyed how efficient your service techs were. We will keep coming back.

Mr. Ed

Jun 22, 2013

We were greeted openly when we came in for our appointment, and all of the services were explained to us. The work was done in the time that we were told it would take, and it was all professionally managed. Our experience with Fox Valley GMC was top notch, I highly recommend others to trust their vehicle services to Fox Valley GMC!

TonyBog

Jun 21, 2013

-Fox Valley Buick GMC helped me out tendentiously with my first car purchase. When you go into the dealer ask for Ted and tell him Tony B. sent you. He promised me that he would make sure to take care of anyone I sent over so you can use that as leverage when you go in. I am extremely happy with my purchase, and I would recommend anyone looking for a car to at least go, test drive, and gather information from Fox Valley. Included was free Onstar, XM radio, and all scheduled maintenance for 2 years. They worked hard to help me go through the process, even when I didn't have all of the paperwork I needed up front. The General Manager Mike and his team are very friendly and go out of their way to take care of you (and when I say "team" I mean each and every single staff member I ran into made sure I was taken care of). Not to mention the new Buicks are very underrated and provide a great value, I couldn't be happier.-Tony

Dave and Jill

Jun 13, 2013

Our salesman was Bill McGhee. Frankly, the reason we followed-up our initial visit was because Bill was low-key and did not pressure us. He showed us the Denali and simply provided his business card and wrote on the back roughly what it would take to purchase the vehicle. He responded quickly to my emails and questions without the usual BS. Liz did a great job making the paperwork painless. This is our second new car purchase from Fox Valley - would return in a heartbeat.

blossom

Jun 8, 2013

The staff is very friendly and knowledgable. I would highly recommend Fox Valley Buick.

chrysler82000

Jun 8, 2013

Frank and Ted were thorough and knowledgeable about the vehicle I purchased. They took there time and allowed me to test drive several vehicles and they worked very hard to find me a good loan rate as my credit is not perfect. I will most definetly purchase my next vehicle here again. They were all great and I am thankful for them.

ROFIG

Jun 7, 2013

I recently purchased a pre-driven Chevy Sonic from Fox Valley Buick GMC at St, Charles, IL. My product specialist was Nate Scherer. Nate was very courteous, answered all my questions, pointed out many product features he thought I should know, and made the auto buying experience as easy and seamless as possible. I especially appreciated when he offered to deliver the car at my home due to some logistical problems I had since I had no trade in. Nate and Fox Valley Buick GMC made this an extremely pleasant car buying experience and I encourage them to continue their outstanding commitment to excellence. Sincerely, R Figueroa

Ken L

Jun 6, 2013

I took my 2012 Z71 in for an oil change and tire rotation. I have had the truck just under a year and the truck is right at 15,000 miles. The tire rotation could not be done because the service director, Joy, informed me that there was excessive wear on the front tires and that I should get new tires along with an alignment ( which is not covered under warrenty). I was not real happy with the findings but went on my way. I didnt understand why you needed tires and an algnment on a 1 year old truck. The next day Joy called to inform me she had made some contacts and they would replace the tires along with the new wheel alignment all at no charge. Joy could have very easily let this matter go but chose not to. It's nice to know there are still service departments out there that still care. I was very impressed with the service and will spread the word. Thanks again. Ken L.

Kennedy

May 30, 2013

This is our second GMC bought from Fox Valley Buick GMC plus we get our service done here. We are never disappointed. The staff works well together and working toward the same goal...a good customer experience!

kholesha

May 30, 2013

Ben was a pleasure to work with, listened to what I wanted and didn't push me into making a decision I wasn't ready to make

tgurke

May 27, 2013

I was looking to buy a new SUV and had visited another dealership as well. Shopped around a little. HOWEVER, I went back three times to Fox Valley Buick GMC and visited with sales associate Nate Scherer. Nate made the buying experience pleasant and simple. ABSOLUTELY no pressure whatsoever, and Nate's knowledge on the vehicle I bought, which was a GMC Terrain, was OUTSTANDING.. Left absolutely no question unanswered and was able to answer all questions. BEST BUYING EXPERIENCE EVER!!!!! You want a outstanding, friendly sales associate see Nate. He demonstrated every single gadget/button on the vehicle. I would highly recommend him without a doubt, and if I every buy another vehicle I would go back to Nate in a heart beat.....

JRod32

May 24, 2013

Ben was very helpful. I told him my budget limits, he found a solid deal for a car far better than I expected to walk away with. He went out of his way as well to work out a financing option so that I could leave with a car that day. He had an optimistic outlook, and seemed open in discussing positive and negative aspects to the car.

Noviskis

May 17, 2013

From my original visit to the dealership several months ago to start my car search "homework" until my purchase tonight, Ben Stiritz has been a tremendous resource. He was very eager to help with my original inquiries eventhough I was not ready to purchase yet. When I returned to start looking at options, he was patient and showed me two different model years of the Enclave. He asked good questions to better understand my needs/wants. When a special incentive became available, Ben reached out to me to advise me about it. We he was low key in his sales approach but put together a fair deal.Due to a complication in locating the specific car we wanted, Ben and Christina Wickersheim worked diligently to find the exact vehicle. This included providing a service car for us to use for several days.All the dealer reps with whom we have dealt were helpful and we will return to Fox Valley Buick GMC for future needs.

StanM.

May 7, 2013

We are extremely happy with our Yukon Denali purchase at Fox Valley Buick GMC. Ted W. , our Product Specialist and Mike C., the Manager treated us with the utmost care and with integrity. We highly recommend them to anyone searching for a vehicle.

DebM63

Apr 25, 2013

Having spent the past 4 weeks researching various vehicles to identify the right one for our family, we then began the process of checking out various dealerships from Downers Grove to Naperville. While reluctant to look at anymore dealerships and deal with more salespersons, I took a friend's advice to check out the GMC Buick Fox Valley Dealership (Saint Charles, IL). From the moment we walked in, it was apparent that there was something different about this dealership. The sales professional we worked with (Ted Wenecki) was extremely patient and took the time to answer all our questions --- even when asked multiple times. It was not a typical car sales experience that I've dealt with in the past. Instead, I was made to feel extremely comfortable about the entire process and provided all the necessary information to feel confident about the purchase.We also appreciated the fact the dealership's GM (Mike Castagnino) took the time to come over and sincerely thank us for our business. Having had different experiences in the past, this gesture only reinforced that there's something different here. It's without any hesitation that I would recommend this dealership to persons in the market for vehicle.

mixerdriver

Apr 15, 2013

I am very satisfied with my purchase of my new gmc 2500 Sierra truck. Tony Fulco did a outstanding job on finding the truck i was looking for at which I felt was a good price. I will recommend friends and family to Fox Valley GMC for their purchase of a new car or truck in the future.Everyone at the dealership treated my wife and myself in a very professional manner. They made us feel like we have done business with them for years.I just had my first oil change at no charge at the dealership and the service dept. was very helpfull and friendly. Phil Long was very helpfull showing some features on the truck that I was not aware of.I thank him for taking time out of his busy schedule to help me .I would just like to say one more time I appreciate all the time and effort put into making my experience at fox Valley GMC a good one. Thank you again John R. Metzger

patshales

Apr 4, 2013

The employees we worked with were extremely helpful. They took care of all of the issues we had before we finalized the purchase of the car.

DougSafford

Mar 2, 2013

I did my research online from my motor club site and asked if they could meet the lowest price I found, and they could. Took an overnight test drive and bought the car a week later. Painless. Bill is a laid back guy and I felt no pressure whatsoever. It was the best car buying experience yet for me.

dmpking1

Feb 25, 2013

We went in looking for a car, and we ended up walking out the door 3 hours later with a brand new car. We found Ted to be very kind, professional, and helpful. Mike was very receptive to helping people within the community, which we found appealing. Liz handled herself professionally, and was very friendly. We look forward to recommending Fox Valley to others looking for a car,

Bjrockx

Feb 22, 2013

Ted Wenecki was extremely enterprising, helpful, knowledgable, and went TOTALLY out of his way to help us find our desired . Came in on his off hours and even drove out of state on his day off to get the Exact car we were searching for. have to also give KUDOs to Michael Castagnino for being understanding and putting up with us, and meeting our demands and desires. GREAT Friendly Service. I got MY Enclave!!!!

Howie

Feb 21, 2013

The manager, sales, and finance people work well as a team focused to make my wife and I happy. Also, the electronic communication (email and texting) to keep me informed was excellent.

Tom and Kathy

Feb 6, 2013

Everyone was very nice and worked with us to make my new purchase fit into my budget. I will purchase my next buick from them.

Carmella A.

Feb 2, 2013

Everyone that I met at the dealership was very professional. They were real people that didn't treat me like "just another customer with no name" - they remembered my name and I remember all of theirs - from Christina, Liz, Bill, Nate, Joy, and Lauren. Even other employees that I was not introduced to smiled and said a friendly "hello" to my husband and I as we came and went for a day or two. It was truly a great experience. I didn't feel like I was buying a car and it didn't take six or seven hours like I had experience in the past at other dealerships! Kudos to all of them! Wonderful people!! I would recommend them to my friends and family in a heart beat!! Thanks to all!!

VictorRoetman

Feb 2, 2013

The people at Fox Valley Buick GMC were incredibly helpful to me. I had a pretty small budget, but they worked hard at trying to find me a suitable used vehicle in my price range. They even brought a couple of vehicles over from somewhere else that they thought would work, but after they inspected the vehicles, they decided they were not good enough quality for them to sell. It made me trust them even more, knowing so many car dealers would easily sell these vehicles to me. It seems they have pretty high standards.All the staff were very friendly to me, had great attitudes, and they all went out of their way to help me in other ways as well, such as because I was moving to another state soon after buying the car, they were able to get me the title in time before I left Illinois.I know others who have bought cars from Fox Valley dealerships, and they all have had very good experiences.

cornelison

Jan 25, 2013

I worked with Christina, Justin, and Liz to purchase a new vehicle....what a great team. The car buying experience was very efficient, professional and everyone was very friendly. Not once did I feel they were being pushy and was more of a collaborative effort to get a good deal done. thank you to all of you for making this car purchase an enjoyable experience.

kwagner728

Jan 24, 2013

I brought my buick enclave in for service. Joy Nevills took care of it, while Iwent up to look at the 2013 Buicks. I met Liz first, we visted ashort period, thenTony Fulco took over and showed me the 2013 Buicks. I liked the Lacrosse with E-Assist. Then Liz took over finalized the paper work, Finally Tony F. showed me all the electronics controls for this vehicle. I found everybody very Freindly, Knowlegable and Professional.Thanks,Kenneth Wagner

midsomer

Jan 17, 2013

Extra effort by Tony to order the vehicle I wanted and get it to me in about 3 weeks was outstanding. He even drove me home and picked me up when the new vehicle arrived. The paperwork was done in less than 1/2 hour and the time Liz spent before I arrived to finalize the sale was appreciated.Thanks FVBGMC--we are glad you have taken over this great site.Sally Carr

GenaRoozen

Jan 10, 2013

The service that we received from Tony, Nate and Liz was amazing. We we're a little stressed out while working two jobs and trying to find a new vehicle the week before christmas but, Tony made everything so easy and Nate went above and beyond following me home to program my garage door opener with my new GMC Acadia.I would definitely recommend this dealership to anyone looking for a vehicle to purchase.Thanks again for the great customer service.Sincerely,Dave and Gena Roozen

tsmith33

Jan 7, 2013

I knew way before I needed to buy my next car that I would only buy from a Fox Valley dealership. Unfortunately, the time for me to buy a new car came unexpectedly the week before Christmas. I was stressed with the holidays and feeling overwhelmed as it was and I dreaded having to shop for a new car at such a time and in such a rush. I was unsure what kind of used car I wanted to buy so I did start with the Fox Valley Buick GMC store in St. Charles. After I described to the salesman what I was looking for, I only test drove one car because Frank and Justin were so good at narrowing down exactly what I wanted and they didn't waste my time. The test drive was fantastic and I bought that car the next day. It was so fast and easy which was exactly what I wanted. They went over and beyond their call of service when they put the big, red Christmas bow on my car! That really surprised me that my salesman, Justin, paid such close attention to details and noticed that I wanted a car with a bow on it! The Fox Valley dealerships offer the friendliest service I have ever experienced. I can't believe you get unlimited free car washes with their dealer plates on your car! The cleanliness and the ambiance of the place actually makes their dealership a relaxing place to hang out! Emir, the owner, is the most respected and trusted man I know in the car business. His professionalism is unlike any other. I knew his trusted reputation far exceeded his geographical area of service. I would highly recommend this company to anyone looking for a new or used car. You just won't find anything else that encompasses all your needs. Great personalized service, friendliness, high quality of automobiles, trust, fantastic prices, everything you are looking for in a dealership and Fox Valley Buick GMC is #1 in every category! Thank you guys so much!

mhacae

Jan 2, 2013

Justin & Nate were great to work with, and made the purchase, pick-up and orientation of our new vehicle a pleasant experience. Everything was easy to understand, and if we need more information or help, I'm sure they'll provide it.

sgoettel

Jan 2, 2013

Christina made every effort to get us into a car we liked! I believe the folks at Fox Valley Buick GMC went above and beyond their abilities to find us a great deal! Would definelty recommend doing business with them to my friends, family and coworkers!Thanks again for a wonderful experience!

Jeneal1959

Dec 31, 2012

Ben did a great job of helping us choose the right car, rather than just pressuring us to buy one. Everyone, including the sales manager, made us feel valued and worked hard to give us the best value for the money. Nate patiently explained all the great new features on our 2013 Verano. We love the car, the price, and the experience. We'll be back to Fox Valley for our next car.

Johnny

Dec 27, 2012

December 3 2012 I drove from Wisconsin to Fox Valley BGMC in search of buying an 08 DTS that I saw on the internet. The dealership and the staff did an excellent job getting me the car at a great price. Bill, Liz and Lauren did a great job taking care of me making sure I was satisfied. Fox Valley BGMC is a great place to buy a car, I am completely satisfied with this dealership and staff, I recommend this dealership to any one looking to buy a vehicle. Great job dealership an staff.

jlbonner

Dec 27, 2012

Fox Valley BGMC is a great place to buy a car, the staff and dealership did an excellent job getting me the car I was interested in at a great price. Bill, Liz, and Lauren did a great job making sure I was taking care of, I would recommend this dealership to any looking to buy a car. Great Job Fox Valley BGMC and Staff. Johnny

Dennis/Bea Aubey

Dec 12, 2012

I stopped first at Fox Valley in search of a new car to replace our aging 01 Chevy Cavalier. Ted immediately showed me the Buick Verrano and I knew our search was over! Christina could identify with owning our Cavalier and the wearing out signals that we had both experienced! Their commitment to seal the deal with us was perfect!

primetime35

Nov 13, 2012

I can't say enough nice things about my experience at Fox Valley. Ben and Nate were a pleasure to work with and their willingness to deal at a fair price was refreshing. I would definitely recommend this dealership to anyone looking to purchase a new Buick or GMC. Thanks, guys.

Ben1984

Nov 4, 2012

The salesman Bill that I worked with was great, very professional. He made the whole deal go very smooth and fast. Bill was very friendly and just all around great to deal with. He made the car buying process very easy. The product specialist Nate, cant say enough great things about him. He was very professional, very helpful, and very knowledgeable. I would definitely go back to this dealer because of these two gentlemen.

rleenlamb1828

Nov 3, 2012

Amazing people helped us to get the car that we love. They accomodate us even its 15 mins to closing time when we went to look for cars. Me and my husband did not feel we are rushed to find the car we wanted. Highly pleased. Ben Stiritz is very professional showing us cars and took time with no rushing felt by us.Liz Camacho stayed late and help us did our finance. Nate Scherer very pleasant during our new owner orientation. He is able to explain and going over again and again to us making sure we understand everything.Lauren Blomquist WeThank you so much for keeping us updated and always keeping in touch about the promotion going.Very pleased to everybody

evo 8

Oct 28, 2012

over all experience dealer was great, welcomes us upon entering the door, .. as if every customer that comes in is always a good opportunity for sales, ben was great, .my . goal that night is to buy an acadia. , i like transaction that is short, (a win win win situation I would say.. and ben delivers..he knows what the customers want right away.. boom!!! your the best men.. ,enjoying my acadia , and preparing for the 5 inch snow., this winter... thanks once again....nate, was also great . he is very thorough , and professional on explaining each of the feature of the acadia 2012, and each of the the button that i asked, coz . Im not used to this kind of feature in a vehicle, thanks men... you the best...

amatos1

Oct 14, 2012

For the past 25 years, Art Gersch has sold us our cars. He has been an excellent sales person-friendly, honest, going out of his way to help. He is more concerned about the customer's satisfation than a sale. We trust him with all of this business. Our experiences with Art have always been the best and we would recommend him and any dealership he is associated with until we breath our last breath. Nate was suprerb as well, explaining everything about the car in great detail, showing great patience with two non-menchanical people! We give this dallership the highest rating possible!!

CSadigh

Oct 10, 2012

I have serviced my vehicle (Ford), at this dealership for 3+ years, and they (Joy in service & Tony in Parts), have done an outstanding job. So much so, that when it became time to purchase my first GM vehicle, it was a very easy decision.Working with Ted and Christina was a pleasure. They were very transparent about what to expect, how long it would take, and the result to follow. Very easy to work with the friendly sales staff at the dealership. After stopping by there once to "kick some tires", by my second visit, the dealership's team already knew me by name! Very cool. Additionally, I appreciated Ted taking the time to ask me questions about what I was needed in a vehicle. From there, we looked at enough that I was able to make an informed decision. There were a few non-negotiable items on my "wish-list". Hands Free, Navi, Price, Color, misc options, and the sales team at FVBG did a great job making all these work in tandem, with my new 2012 GMC Terrain. I would (and have) recommend this dealership for either a good experience purchasing, or servicing your current (or next) vehicle.

bob hinz

Aug 21, 2012

Sales person was very good and had everything ready when I came in to pickup the car.Everyone I came incontact with was very friendy.

sbwxt

Aug 17, 2012

Our salesman, Justin Mansk, was very prepared and knowledgeable at each of our meetings. He answered all our questions and stayed way past his normal quitting time to make sure that we were adequately taken care of. He was never pushy but did follow up appropriately.Everyone was very friendly.

melwilson

Aug 12, 2012

From the very first moment of walking into the dealership, I was welcomed and treated like family. I cannot begin to express what a wonderful and honest sales person Ted is. I have gone through buying my very first car with him to now leasing and have nothing but positive feedback to give. Ted has always answered all my questions very thoroughly and was extremely patient with me throughout every process. Not only was he helpful to me while purchasing my vehicle, but also extended his assistance by taking the time to call me to make sure everything was going well with my vehicle. Upon leasing my very first car, I was sad to know that Ted was no longer at the Volkswagen dealership but had been promoted to corporate sales at Fox Valley Buick. Knowing what a loyal salesperson he was, I took it upon myself to call him to see if he could further extend his service for that leasing purchase. Without question, Ted met me at the Volkswagen dealership to lease me my very first car. It is unlikely and quite difficult to find a person as dedicated to his/her job as Ted is. Now, when I go to the dealership(s) I am always greeted with open arms by Ted and everyone else there. I am so pleased with my visits that I now take the time to bring them cookies or a sweet treat of choice to show my gratitude towards Ted and everyone else. Without a doubt, I highly recommend Ted as your car salesman at any and all Fox Valley Dealerships. I would never feel comfortable buying from anyone else and cannot see myself every buying a car with anyone but Ted. Without a doubt, Ted Wenecki is the best salesperson period.

yolanda53

Aug 9, 2012

Our overall experience with the dealership was great. Ted treated us wtih respect, showed us cars that we wanted to see and explain in detail what we need to know. The other thing we like about Ted was that he wasn't pushing us. One thing we don't like is when a sales person push you to one viechle and doesn't hear what the customer wants. Ted listen to what we looking for and showed us several cars. I would highly recommend him and the dealership to my friends and family

toni nicodemus

Jul 28, 2012

Justin was very nice and fun...very informitive....im still looking for a car will definitly go back and see him ! very enjoyiable to work with!!!

Tracyls521

Jul 28, 2012

I recently bought a car from Fox Vally Buick GMC. Justin was my salesman and was very helpful. He answered all the questions we had and was very knowledgable about the various products. We would definitely go back there when we are ready to buy another car!

dbartosiak

Jul 25, 2012

Greatest sales experience I ever had!!! Got me a great deal on a used car. I was so happy I sent my friend over to buy a new car from him. Then, after my friend bought a car, I got a check for $100 for the referral. Awesome!

PatriciaK

Jul 23, 2012

Very great dealership. Very nice staff. Clean showroom. I am happy with everyone I interacted with. They made the process simple and easy. I'm very pleased with my purchase.

dfspitler

Jul 20, 2012

Bill McGee is an excellent Sales Professional and gave me all the information I needed. He also followed up to see if there was anything elese he could do or any questions he could answer weeks after the sale was completed.

gfcorrado

Jul 7, 2012

All the employees that my wife and I met and worked with on this purchase were polite, helpful, respectful and made the experience a joyful one. I would certainly recommend this dealership to my friends and family.

usmc9296

Jul 2, 2012

First and foremost, in all my years purchasing vehicles, I would have to say considering how late we ended up staying (1:30AM), each and every person that my wife and I worked with us was very professional, polite, and very friendly. We actually walk in the door about half an hour before closing but it was on a return visit so we could test drive the vehicle and meet with Tony the following day. We had no intent on keeping everyone so late! However, everyone was very courteous each and every step of the way. We originally didn't want to go forward with the deal since Tony wasn't there but he said to see Dan so we did and left that night very happy! John moved things along quickly and and kept the ball rolling. Tony looked into the vehicle that we were interested in and "went above and beyond" with answering our questions, that is why we came by for the test drive. Long story short, we left that night with our new vehicle, feeling great about the deal, and being treated like we were guests in their home was just beyond more than words could express. I can say that I will HIGHLY recommend this dealership and that we appreciate the time/energy that was put into taking care of us! A couple of days after our purchase, we received thank you card from Tony in the mail. Thank you Tony and the rest of the team!!

ssprague

Jun 29, 2012

Ben is an awesome salesman. He did not pressure us in buying and answered all our questions thoroughly. Ben gathered information on what we were looking for in a car, advised us of different options, and showed us what was currently available. Ben advised us as to the difference in Leasing vs buying once we found a vehicle we wanted. When we wanted to discuss our options, Ben gave us time to ourselves instead of hovering. We will recommend Ben as well as your dealership to anyone who asks. We are very pleased with our vehicle. The facility is very clean and everyone is very friendly. You do not feel rushed in anyway. You are made to feel important; that you matter.

George Emerle

Jun 11, 2012

What I planned to be s simple look turned into a buying experience. All the factors for making a purchase were there, promptly delivered.Very good experience overall.

davidulven

Jun 9, 2012

Friendly, honest, I usually dread buying a car, but it was actually a pleasurable experiense at Fox Valley GMC. Thanks to Justin Mansk and Christina Wickersheim.

jonkhans

Jun 9, 2012

I had a very pleasant buying experience with Art Gersch. He was very helpful and very friendly throughout the process and afterwards. If all people in the car industry would have his type of treats the industry would be perceived as far more positive and professional.For my next car needs I intend to contact him again.regardsGerrit Anne Jonkhans

stevejacobsen18

Jun 9, 2012

Overall great experience! Art was extremely helpful and friendly. I came here to purchase my second new vehicle and would probably come back for a third in the future! Everyone was very friendly and the pricing was very fair. This relatively new dealership has its stuff together! Very satisfied customer here and loving my new truck!

Benakis

Jun 5, 2012

My wife and I went to Fox Valley Buick GMC just to look at the 2012 Verano, Regal and LaCrosse. While I was sitting in the LaCrosse, Ben Stiritz asked me if I was comfortable. I replied: "I would be more comfortable on cloth seats." After a few more questions, Ben said he would bring a LaCrosse around for us to take a test drive. It was the "perfect" choice for us so that when we got back, we started to discuss price. He gave us a deal too good to pass up and we did buy that evening.We had been at the previous Buick dealership in St Charles a number of years ago and found we did not want to do business with them! Working with Ben and Ted at Fox Valley Buick GMC was an entirely different experience. They were both friendly, knowledgeable and easy to work with. I have been a Buick driver for over 50 years. I now have a hometown dealership that I can patronize and recommed with no reservations.

AnnaH9013

Jun 2, 2012

I saw a ad online..called the dealership and spoke with Lauren who works with the internet sale inquiries. She was friendly and a pleasure to work with. I then asked to test drive the car I was interested in and Tony Fulco assisted me with the test drive. I wanted to buy the car and even with a few bumps along the way we were able to reach a deal that satisfied both parties. They were able to let me place a deposit until othr funding became available a few days from now! I strongly encourage anyone that has a doubt or blip in their credit to give this dealership a chance.

Daniel Cervantes

May 17, 2012

I am (65) years old and have purchase many cars. The sales person Bill McGee, financemgr. Ted Wenecki, and the used car mgr Dwayne Gustave are truely proffessional in their respective field are among the best in the car industry. Totally knowledgeablefriendly,called, Fox Valley exceeded my expectations in regards to great customer service. I was accomodated as V.I.P. within the buying process. What a enjoyable experience. People will inform the people in the Tri-City that they have a team of proffesionals in assisting them in helping them purchase a car with a committment to excellence in providing them with great customer service. Wow! who gives there customer free car washes. This is just one of the value added services they provide.I will reccomend and send them people that are interested in recieving the best car buying experience, in the Fox Valley area! bar none.Daniel CervantesP.S. Your service manager initiated with a oil change. He was exceptionallya consument prossional and personable person. I believe his name was Art Gersch.I do remember him being the tallest in the service dept'

amikashus

May 7, 2012

I had a bad experiece with a prior dealership at this location. Art and Ted did everthing they could to show that this new owner wanted customers to be completely satisfied with car selection and pricing.They earned my business.

bobbron

May 5, 2012

Everyone at the dealership was very helpful and friendly. They did everything possible to accommodate my requirements. I would buy another car here if the opportunity arose.

mueller1113

Apr 30, 2012

Everyone at Fox Valley BGMC was interested in "helping me" rather than just "selling me". Although I was there to find and buy a used car, they treated me like I was the most important customer who ever walked in. Great experience every step of the way. I strongly recommend them to anyone. Go check them out!!!

brucecarol

Apr 16, 2012

The peoples we worked with kept us informed and up to date on the delivery of the truck. We were very happy with the service we were provided with from all the personnel that we dealt with. Compared to the other dealerships we visited Fox Valley Buick GMC was friendly and easy to work in all aspects. Thank you for taking such good care of my wife and I.

Owarden

Apr 8, 2012

just want to add that Glen Ballantyne did an awesome job to help my wife with her car sale, out of a 1 thru 10 rating he really nailed a 10. I wouldn't think twice about taking the long ride from McHenry, Il to St. Charles to visit Fox Valley Buick GMC. the service and personel are very courtious and polite and make you feel really good inside.

ddell

Apr 6, 2012

Working with Justin and Fox Valley Buick was a pleasure. The friendliness and professionalism was top notch. There were a few minor issues with the vehicle that were taken care of in a timely manner and to our complete satisfaction. We would recommend Justin & Fox Valley Buick to anyone looking for a vehicle.

lynm98

Mar 28, 2012

I had visited several dealerships...did my research on the phone mainly....was looking for new and realized I could not afford new....Justin helped me look in a dollar range that was best for me. Marth could have ot been nicer. There was never no pressure and they treted you very very nice.

jimdog34

Mar 27, 2012

I don't think that buying a new car is ever "fun". But Ben did a great job helping me get to the car I wanted and making sure that I was able to work through the entire purchasing process. When I had some initial issues with my car, the dealership went out of their way to make sure that it was taken care of. They made sure that the problem was permanently fixed the first time. I really appreciate the effort that they took to make things right.

nataliesnow

Mar 27, 2012

Glen was incredibly helpful and accomodating. He was able to help us get into a vehicle we wanted at a price that worked for us. We especially liked the fact that he actually remembered us by face from one short visit to the next when we actually purchased the car. Great guy to work with!!

Timothy Hovious

Mar 26, 2012

My wife and I were looking for cars for our college age children. Fox Valley Buick GMC was recommended to us specifically because of the owner Emir and how well he is respected in the community. I can tell you the commitment to the customer was prevalent with every person we met. We will recommend the dealership to all of our friends and we will buy our automobiles from Emir and this dealership.

Fishygrandma

Mar 23, 2012

Please note that our purchase of a used car was done via internet and phone as we are in New Jersey. However, we were treated with the utmost of respect and everything possible was done to get this deal through for us. My son has been looking for a particular Make/Model/yr auto for the past 3 years, via internet, local dealerships, and even a visit to a dealer in NY which turned out to be a disaster. That dealer lost a sale of nearly $15K because he wanted to charge us "EXTRA" fees for "running the car through our shop" -$595.000)and "doing the paperwork to have the title issued in NJ" ($395.00). Fox Valley accomodated us in every possible, including sending paper work overnight for signature, accepting a wire for the $$ and a minimal charge of $160.00 for getting the paperwork done so that WE COULD REGISTER in NJ, as we wanted to do with the NY dealer, however, he would not hear of it.....Told us..."These charges are all required under NY law..."however, in checking with another dealer in the same area, we were told something entirely different. Now that I know about this website, I intend to also "RATE" that NY dealer !!!Again, hats off to Fox Valley, most especially, Ben Stiritz !

Phil521

Mar 10, 2012

Last year when my Pontiac needed service, I took it to Fox Valley Buick GMC. Despite the fact that diagnosis of my intermittent problems was a challenge, Thomas Mack the service advisor was extremely patient and the service people took all the time that was necessary to solve the problems. He was very courteous and professional, and he carefully explained to me what needed to be done. It was nice to get the feeling that this was a dealership that truly cared about its customers.While in the past I have sometimes left other dealers' service depeartments saying "I'll never go back there," this time I was so pleased that I did come back a few months later - to buy a 2012 Buick Regal! They found me the exact car I was looking for, the price was right and I received a fair trade-in on my Pontiac. Christina Wickersheim was especially courteous, not only during the buying process but with her followup after the sale. I would certainly not hestitate to recommend Fox Valley to anyone. They are a great group of people and they really understand customer satisfaction.

D0VQ7B

Mar 8, 2012

When I visited the dealership, I walked in with information that I pulled up online. The salesman approached me quickly to assist me in a friendly manner. He was very helpful in finding the exact vehicle that I wanted to see and within 10 minutes, I was on my way to a test drive. The entire purchase went smoothly and with a positive customer service experience.

rmcnatt

Feb 29, 2012

I walked in the showroom and was approached by Kendenn. He showed me the Lacrosse and Regal. Asked what was important to me and actually listened. Being a woman shopping for a new car by myself was intimidating but Kendenn explained the different motors and other inside stuff I did not know about. I immediately felt VERY comfortable with him. His demeanor is very approachable and not arrogant, as I have seen other salesman in other dealerships to be. I returned with my husband to signe a buyers contract so they could locate the exact car I wanted. Today I returned alone and finished all of the paperwork and drove away in my new car. Kendenn was AWESOME, KNOWLEDGEABLE AND VERY FRIENDLY!!!

vancegolfs2

Feb 27, 2012

Justin was very informative and knowledgable about the GMC TERRAIN I was looking to buy. There no feeling that my wife and I were being pressured to buy right away . We were given plenty of time to take a test drive by ourselves.The price we were given was right in line with the other dealer we had visited but the trade-in price for my truck was the best. There was no pressure to buy other feature when we were with the finance manager.The whole experience of buying a new car was the best I ever had because I didn't feel I was taken.

Lineman

Feb 24, 2012

This was one of the easiest new vehicles I have ever purchased. They gave me a fair price for my trade in. I did not feel pressured. My sales person was very knowlegable about the truck I was purchasing. Over all it was a good transaction and experience.

DarrenH

Feb 22, 2012

Let me start by answering why I have given the rating I did for Fox Valley Buick/GMC.From the very first minute that my wife and I walked into the dealership we were very impressed with the size and layout of the showroom floor. While still taking in the beauty of the vehicles that surrounded us, we were introduced to Kendenn Serra. Kendenn instantly put us at ease with his non threatening yet informative approach to discussing details about the vehicle we were interested in. He patiently and professionally answered every question we had, and promptly put us in the drivers seat for a test drive. While on the test drive, Kendenn went on to explain the background history of the dealership, and the outstanding moral qualities and character of the owner himself, which meant a great deal to us. He continued to easily field any further questions we had during the remainder of the test drive. We found Kendenn to be very approachable and transparent in his delivery of what many times in the past(at other dealerships) has been the dreaded negotiation process.He made sure we were in the vehicle we wanted for the right price. Dwayne also stepped in at this point to assure that a very fair price would seal the deal. Later in the process, Martha took us through a speedy trip on the paperwork side of things expertly executing all the pertinent information without a hitch. Honestly, this is the only dealership we have ever walked out of not feeling like we had been taken advantage of in some way. The staff exceeds in relationship building, not just making a quick sale. Our driving distance to the dealership is 3 hours one way and we will joyfully make that same drive again when its time for our next vehicle. We have already shared our experience at Fox Valley with many other people. In closing, our time with with Fox Valley and with Kendenn Serra, far exceeded our expectations. Our appreciation and thanks go out to the management and staff of Fox Valley Buick/GMC.Darren & Melissa H.

joeythejewel

Feb 21, 2012

the salesman was not pushy. he was so very knowledgeable about the cars. we had a good experience. showed us the service center and explained our next service with the manager of service dept.

edwards19

Feb 20, 2012

Let me just start by giving you some background on our family. We have 4 kids: Gage who is 5, Tate who is 3.5, Sidney who is 3.5, and Cody who is 3.5. When we got pregnant with the triplets, we did not have a car that would hold more than 2 kids let alone 4. We turned in my car which I loved for a 2008 Acadia. This car became the only car that we could use to go anywhere as a family. A year ago, we got the opportunity to sell our house and move to a house that had land with a fence where our kids could play for a small increase in our mortgage. This moved us 20 minutes from our daycare where our kids had went since they were born. The daycare was still on my way to work, so I become the one to drop the kids off and pick them up. As the economy got worse, my employer streamlined to do more work with less people. I quickly found myself working late many a night. With me driving the family vehicle this also meant that the kids would end up having to stay late at daycare. Sometimes we would not even get home for dinner until it was bath time. My husband could not easily drop the kids off as this was the opposite direction from his work plus we never knew what days I could possibly be working late. When the triplets came into this world, our finances quickly took a turn for the south. To have 4 kids in daycare basically takes my whole paycheck which means my husband's paycheck has to cover everything else. Since our move we had constantly stated how much easier things would be if we had 2 cars that held all the kids. Last Friday night, my husband decided to venture to Fox Valley in St. Charles to see if he could find 2 cars that we could lease that would hold all 4 kids. We did not want to buy a used car as we could end up broken down with the kids or sinking money that we did not have into a possible lemon. We knew with our current car payment we could not afford to buy a new car, so leasing would be our only option. So while I fed and bathed the kids, my husband worked with the people at Fox Valley. My kids were worried that we would end up getting a car that would not hold all of them or would not have a DVD player. With the commute to daycare and with the grandparents living so far away, the DVD player has become very important to all of us. So while the kids worried what we would get, I was worried about my husband. I knew only what was going on based on our text messaging. I could only imagine what he was going through based on our prior car purchasing experiences (i.e. sleezy salesmen, stressful, bullying). Unfortunately, my husband was unable to find 2 cars that would meet our budget. On Saturday, we receive a call from Christine. She believed she had found 2 cars that would meet our prefernces and budget. So with kids in tow, we ventured from Oswego to St. Charles to see what Christine had found. When we entered the buidling, almost ever employeed greeted my husband by first name and said hi to each of the kids and myself. I started wondering where we were as no car dealership I had ever been to had been this friendly and nice without seeming fake. Unfortunately, one of the cars that was found did not necessarily meet my preference. I drive an hour to work and an hour thirty back so a comfortable car similar to my Acadia was my desire. Christine and Ted spent a long time trying to find 2 cars that would meet our small budget, our kids criteria of 4 seats & a DVD player, and our preferences. When they would find cars for us to look at, Ted was always so polite to exit himself and allow us to talk. Many car salesmen stick around to ease drop or pressure. All day long, Ted was always pilot and not rude...even after it had been many hours with us still looking for cars that met our budget. By the end of the day Christine and Ted were able to find 2 cars that met all our family memebers' needs. The experience while long was a completely different experience than any of our past car buying experiences. Our kids were even calling Ted, Uncle Ted at the end of the day. Even after we had agreed to a price, Ted still watched out for us and would check in on our kids while we worked with Finance to sign all the papers. In three years when our leases are up, I know for certain that we will be looking for Ted and Christine to work with on leasing or buying another car(s). I am open to any questions you might have on Ted or Christine and highly recommend them and the St. Charles Fox Valley GMC dealership to all of our friends and family.

bdhart150

Feb 17, 2012

Two years ago I went to the St Charles Buick to purchase a new Enclave and undoubtedly suffered the worst experience of my any car shopping I've ever done. Well, two years later and a new owner makes all the difference. Justin, Glen, and Dewayne were very courteous and pleasant throughout the entire sales process. They provided me a very fair deal and made the experience fast and very informed. If you ever worked with the previous dealership like I did, its a completely different experience now. And its good.

pwhitney49

Feb 17, 2012

After 12 years of wonderful service, our Oldsmobile Silhouette developed some major problems, and we decided it was time for a new car. Our experience with the service department was a good one; Thomas provided excellent work and reasonable prices. We decided to begin our search for a new vehicle at Fox Valley Buick-GMC. Thomas introduced us to Ted Wenecki. Ted was cordial, helpful and knowledgable, and helped us in our decision to buy instead of lease based on our ownership history. The showroom was beautiful and provided us with a good selection of vehicles to consider. When our initial color choice was unavailable, we were given an incentive to opt for a different color...nice! Christine helped us through the GMC family plan process, and Martha was a wizard with the paperwork, warranties, financing and rebates...fun too! When I returned the next day...both Ted and Christina greeted me by name at the door, and Christina informed me that we were going to get another rebate from GMC family! This has been the best experience I have ever had when purchasing a car. The staff are friendly, knowledgable, funny, and are not overbearing. We felt welcomed and relaxed throughout the entire process and feel we received an excellent and honest deal. We highly recommend FoxValley GMC.

gmjohnson1998

Feb 16, 2012

Each employee went over and beyond their duty to get me the specs and price I was looking for. My car broke down and they picked me up and put me in a loaner. They took the time to listen to my financial situation and the items I was looking for in the car. They came up with a couple of options for me to look at and the care truly fit what I was looking for. I didn't feel like another number, I truly felt they cared about me and my needs. They were all wonderful! I would highly recommend this dealership to all my friends and family.

SeanJudy

Jan 30, 2012

we had an issue with the car we pruchased and the dealership came through with another vehicle that had the options we needed and allowed us to do a trade.

SUSAN.J

Jan 26, 2012

The Fox Valley team is awesome! Every employee is nice and welcoming I traded in my Chevy and bought a new Terrain Justin was very helpful and made this process simple, easy, and most of all fun. There is really no other place to go Fox Valley truly cares about their customers!Thank you!!!

thugg_thug

Jan 26, 2012

LEFT WITH A HUG SMILE ON MY FACE---RED CAR---HEATED SEATED---SUNROOF---TWO YEARS OF FREE OIL CHANGES--GREAT RATE AND NO CO-SIGNER---GREAT SALES TEAM AND THE OWNER IS VERY PERSONABLE---WILL ALWAYS HAVE MY SERVICE NEEDS DONE AT THIS DEALERSHIP---LOVE THIS GMC DEALERSHIP--HIGHLY RECOMMEND TO ALL MY FAMILY AND FRIENDS

deannalilla

Jan 20, 2012

Ben and the whole team at Fox Valley were great to work with. They were very willing and professional in working with us to get the deal done! I am so happy with my new Buick!

markzorica

Jan 18, 2012

My wife and I Bought a new Acadia Denali. EVERYTHING WAS PERFECTLY DONE! We usually buy Chevrolet but Justin made this step UP work for us. MZ

DUGDALE3018

Jan 17, 2012

Ted Wenecki did a great job helping us get the truck we were looking for.He did every thing he could to get the truck at a price that we agreed with. (Thank you Ted)

nercius

Jan 15, 2012

I came in alone on 3 occasions, the first to ask some general questions and look for a model that fit me best. Tommy did not look at me with scepticism and had no looks of "oh hey its just a kid looking to just poke at things" as other dealerships have to me in the past, instead he brought up answers to questions i had not even prepared. second visit i asked a few more questions and he met me with yet again a professionalism i dont normally get at my age (27). With good intentions in mind, he was nice enough to bring the truck in question to the front and let me poke at it, he also offered a test drive, but i politely declined due to the nature of traffic at that time, (diddnt wanna take the chance). Our third visit i brought my dad and we just took some pictures and i let him see what i had researched. upon my fourth visit we met with tommy again, it was only meant to discuss financing, but with tommys help i actually heard my father say something i thought id never actually hear, "ok lets do it" (as he surrendered his dodge ram keys). we traded a 1998 dodge ram, huge beast, 150$ to fill the tank, we had just replaced the trans, and not 1 day after my 3rd visit, the ABS went to hell, 115k miles, dissapointing lifespan, Witch led me to my gmc experience, my fathers chevy conversion van hit 175kb4 replacement and even then it was much easier, bearings are easy to fix, easy to work on. i had an S10 chevy wich overall was a great truck, but i got it from carmax and they put a cheapo power door system in a manual one and somehow messed up the electric system, i feel really bad trading it to tommy, cuz it made it to the dealership then committed suicide and could not be restarted. getting back on track, i give TOMMY 5 for his professionalism, extra 5 for his cooperation, 5 for dealership presentation, 5 for service. my only complaints if any, are the road of its location, but that was the slightly difficult road entering and exiting the dealership, and a minor misunderstanding with the installation of a trailer hitch, there are 8 points of bolting, they used 6 and installed over the other two, it was incignificant, easy fix and wasnt life threatening or innapropriate.

exgregg

Jan 11, 2012

From the moment this sales representative creates a conversation with the customer searching for a vehicle, friendliness and a feeling of comfort will enthuse the individual. Very acceptable tone of voice, not a sales rep to push anything the customer does not visit the store for as far as financing or test drives. He helped me get a great deal, took care of all of my questions without a moments pause. Very professional.

dirkhager

Jan 9, 2012

was made to feel like to most important person in the building. Dealership was everything the web site presented itself to be. The vehicle I was loking for was there and was priced the same as the website.the only negative I have experienced is getting through this review process. 25 words or more or else it gets rejected then erases your registration info. This is too much of a bother!!!!

eg444444

Jan 9, 2012

Had a Wondrfull Experience excellent custumer service from Ted Wenecki and Martha Gonsalez will highly recommend this dealership to anyone that will hear me AWSOME!

5445814rk

Jan 6, 2012

Best car dealership experience ever!!! Clean, friendly and helpful; the most positive experience we have ever had. I will tell everyone I know! As we were leaving with our new car the other staff members congratulated us. Who does that? A well trained staff. Thank you Fox Valley Buick/GMC.

svcboss

Jan 3, 2012

Fox Valley Buick/GMC is a total no brainer! My wife and I were welcomed, but not tailed, and when we had a question I really felt like Ted (the sales associate that helped us) was a consultant and not a sales guy! There wasn't a single push, he just answered all of our questions, got us a very good value on our trade, and made us a fantastic offer on a 2011 GMC Yukon Denali that we drove home that day! First class experience all the way around. I know that this dealership is under new ownership, which is why we went in the first place; and believe me, the new owner has it figured out. Honestly the most painless car buying experience of my life! If you are in the market for a Buick or GMC, Fox Valley is the place to go!

crashman160

Jan 1, 2012

Dwayne and Ben worked with me to get the vehicle I wanted and at the price I wanted. Most dealerships and car dealers leave me with the "shark' impression. These guys were great. No pressure to make any decisions what so ever. I would definetly buy from these guys again.

Captain Camp

Dec 30, 2011

My experience with this dealership proved to be a very satisfactory event. The atmosphere was friendly,the salespeople knowledgeable and the finance staff sharp.I would recommend them to anyone.

JRoss412

Dec 28, 2011

We contacted Fox Valley Buick/GMC to purchase a new Acadia right before Christmas. They didn't have the specific model on the lot, & went out of their way to find it with the options & color that we wanted. Since we had a trade-in, they gave us a well equipped loaner for use until our new vehicle was received.We had an excellent experience purchasing from Fox Valley Buick/GMC from start to finish - they made sure that we were happy with the vehicle.

Earl4

Dec 14, 2011

Traded our 2007 LincolnMKX and purchased 2011 Chevy Tahoe LTZ. Great experience will Bill. He read me well, gave me the price I wanted and did so with a positive attitude even though late in the evening. Everyone else was nice as well, no pressure and understood what we were looking for and catered to our needs.

kpowe17

Nov 14, 2011

Glen and Martha are amazing! We had such a great experience the first time we went to look for a Terrain, that we decided to go back a few days later and trade in our other car for a Cruze. We are very excited and ecstatic about both of our purchases and couldn't be happier with how knowledgeable, helpful, kind, considerate, professional, fun/ny, and genuine all of the people we encountered at Fox Valley have been. Martha made sure we were aware of all of the perks of our warranties (which we shopped around at other dealerships and found no one else could come even close to matching), asked us questions about how we would use the cars so that she would know what would and wouldn't be applicable to discuss with us, and worked hard to get us the best rate possible (she even went above and beyond to get us an additional discounted rate after we had left her office just to help us out some more). Glen was awesome as well. He did everything he could to get us in a range we felt comfortable paying by asking us what we were expecting/hoping, which ultimately meant we got an amazing deal for both our trade-in value and the price of both cars we purchased. Even while I was having difficulty deciding between two different vehicles, he made sure I didn't make a decision I wasn't 100% comfortable with, gave me time to think about it, let me take the cars for extended test drives to really see which fit best with what I would need, and answered every question I asked. It made me feel like he genuinely wanted to make sure I would be happy long-term. Martha and Glen were so friendly we made sure to go back and visit a couple of extra times to say hi! I couldn't recommend this dealership more. FANTASTIC experience.

hckychick15

Nov 8, 2011

Glen was very easy to talk to, worked within my budget to get me the features and vehicle I wanted and could afford, and allowed me the time and space I needed to think without pressure. He was also very straight forward, informative, and honest about what he did and didn't know. It felt like talking with a friend who was concerned about what I wanted and could afford instead of a commission check.

larryerle

Nov 4, 2011

I was looking for a very specific vehicle to tow a large trailer and a dealer down the street tried to take advantage of my situation by not being upfront on what they would give me for my trade in until they located the vehicle I needed. The team at Fox Valley told me exactly what they could offer on the trade in and then when they found the vehicle I needed several days later, they offered it to me at a very fair price based on all my research. Everyone I had contact with from the sales people to the manager to the finance person made it an enjoyable experience. I will work with them again.

kcunningham

Oct 24, 2011

This was a great experience! I bought my first car here; Glen and the rest of the staff were very respectful and I never felt as though I was being pressured to buy. They worked with me to get the rate and price that I was comfortable with. I don't think that there is much more that I can ask from in a car buying experience.

Denali2011

Oct 23, 2011

Bill & Josh demonstrated how a new auto purchase experience should be. Absolutely no pressure sales and very friendly and down to earth transaction. Dealership extremely clean and constant concerns of any of my needs were addressed. A+!

GeeCee

Oct 22, 2011

Stopped in on a whim and ended up with a new(er) car! Ben was polite, helpful, and knowledgeable. Usually I absolutely hate new car shopping because it takes soooo long to look, negotiate the price, and then sign the paper work - but we were driving out of the showroom with our new vehicle in about 2-1/2 to 3 hours. Remember, we went in on a whim ~ I went with my daughter once to pick-up her new car and it took about 2-hours just to sign paperwork. The actual 'signing' for the car took about 10-15 minutes and the lady (sorry didn't catch her name) was very professional and quick. Since this was an impulsive visit - we had not eaten - when Ben found out he took us to the staff room where there had been an Italian feast catered in. So far we are totally pleased with the purchase - can you ever be totally satisfied with price? Ben did such a good job - my husband, 30+ years in sales) made a point of telling the owner. I would recommend this dealership and Ben to friends and family. We are looking forward to coming back for free car washes (the Yukon is a massive vehicle) and oil changes.

newbuick

Oct 18, 2011

Tommy was helpful, knowledgeable, patient, and friendly. He showed us how to use everything on the car before we drove off of the lot and called to follow up with us to make sure no questions came up once we left. Christina was a great manager to work with, she answered our questions the first time and helped make this the easiest, non-stress car purchase I have ever had...and I'm 70!

chrisshrader

Oct 16, 2011

Wanted to see what we could do with our trade considering we only had it for 6 months and we were considerably upside down with our current car and the staff at the dealership were very helpful and tried everything they could do to get us the best deal and the best car for us. I would definitly go back and plan to when I need another car.

acadia2

Sep 28, 2011

I went to three dealers before deciding on a car. The first visit to Fox Valley was great. Glen was informative and friendly and since I wasn't test driving the car, he wasn't pushy by asking for all of my personal information. I chose a car at a different dealer due to lower miles but they were difficult to work with and wouldn't budge on the price or my trade-in. I then went back to Glen and he made the process so easy. I was extremely satisfied with the purchase and the price. My only mark down was that within the first day of having the car, I found a few items that need to be repaired that I thought should have caught before selling the car. Knowing that I have a certified used car, I'm sure they'll fix these items in no time!

Jain74

Sep 26, 2011

From the start, our experience started off positively. Ben in sales was very professional and friendly. He did a good job in anwering my questions. Unlike other car purchases in the past, I did not feel pressured or overwhelmed during negotiations. The negotiations were comfortable and, in the end, I do believe we got a good price. Ben also spent plenty of time with me after our purchase to make sure I was comfortable and knowledgeable on the user functions of the vehicle (e.g. how to set the seat memory).Martha helped me in processing the paperwork and she was very friendly and pleasant.When we purchased our car, we opted for the treatment protection plan (where the interior/exterior is treated and protected as well as warrantied against stains and certain damages). A few days after picking up our vehicle after it was treated, I realized that the small box containing the remote control and headphones for the rear entertainment were no longer in the trunk...we still hadn't unwrapped them and put the batteries in. Although there is a small chance that my wife or I misplaced them, I called service and spoke with Tom Jahn. I explained to him what happened and hoped that maybe the box was accidentally left at the dealership when the car was being treated. Tom checked and asked around but the items were not there. Tom then said to come on in and gave me a brand new unopened box containing 2 new headphones and a remote. He then apologized in the event that it was the dealership that misplaced them. I have to say, of all the dealership service departments I have been to, this was the most generous and professional customer service I have received...especially since there is still a very small chance that my wife or I may have misplaced the items. My hats off to Tom and his department for this exceptional service.I do look forward to having our new vehicle serviced with this dealership in the future!

eherda

Sep 25, 2011

My only complaint is the wait we had between working things out with the sales person and getting in to see the finance person! (45 minutes)

Dayle Malone

Sep 20, 2011

We were shopping for a safe, reasonably priced, smaller SUV and with GM Mastercard points to use towards a car purchase, we found the Terrain at the Fox Valley GMC dealership and bought an SLT-2

mpavone

Sep 16, 2011

I had my 2001 Pontiac Grand Prix towed to Fox Valley GMC due to it not being able to start. The first time I called the Service Dept. to advise them of my situation they were very helpful and gave me the phone number to a towing company. My car was towed to them and the next day Tom John advised me that my remote start and alarm system was the problem causing my car not to start. He advised me that in order to fix the problem, they would need to remove my remote start and alarm system from the car. They did so and then I picked up my car. They next day I went to start my car and it was doing the same thing (not starting) that it was doing when I had it towed. I called Tom back and advised him of the situation. He immediately called the towing company and had them pick up my car from my home. He appologized due to the problem not being fixed the first time around. They had my car for 5 days trying to figure out what was exactly causing my car not to start. They found the problem and fixed it, always kept me up to date with what was going on. They even installed my remote start and alarm system back into my car because it was not the problem. Tom was extreamly helpful and honest. I could not believe how determined Tom and the service dept. was to find and fix my problem. I've had my car back for 3 days now without any problems. I would definitly bring my car back here to get fixed in the future and refer others to them.

Mike Mendel

Sep 14, 2011

They have always given high quality service on our personal cars and our company trucks at a fair price. Both the service department and the parts department have been great to work with. Plus our trucks and cars are returned cleaned and ready for service.Mike MendelMendel Plumbing and Heating Inc

kbodway

Sep 6, 2011

My wife and I went into Fox Valley Buick /GMC and were absolutely blown away by the friendliness, professionalism and concern for our satisfaction. Emir has put a great team together that understands the values he lives every day. We are glad to see such an ethical, grounded and professional team in place in this dealership. I woudl recommend this team to anyone wanting a new vehicle, used vehicle or service on an existing vehicle.Great job! And we loved the music.This was the best experience we have ever had in purchasing a car in our 26 years of car buying.

mlleyoung

Sep 3, 2011

Salesman Ben Stiritz was great. Did everything right. He gets an A++Dealership stepped up and includes an upgraded dvd headrest package when the car I was looking for was supposedly sold by the dealerships owner.I was given a loaner car twice, once to get home after the car was bought, because it was not ready to take. The second time the next day when they were installiong the dvd head rests, which were in stock, which was great.The only reason I did not rate this as GREAT is because when I walked in no one else wanted to go out of there way to help me. I guess to everyone else I was Ben's customer. I had to wait until Ben got in on Tuesday to get the loner car. Ben told me he told the others that if i showed up to give him the Terrain, no one did.When I dropped the car off today for a free car wash, 2 of the service men saw me and neither of them said a word to help me for over 2 minutes. I had to walk up to the desk of the one guy before he engauged me.

36w382

Sep 1, 2011

Quick, professional, and fair treatment without all of the typical other dealer tricks. The process was easy and without pressure and I was impressed that the total time to complete the transction was less than an hour.

carzzz

Aug 31, 2011

Visited multiple dealers in the area and met Glen at Fox Valley GMC. WE discussed what I was in the market for and he was all business. He made buying the car straightforward. He delivered everything that was negotiated up front. No surprises

hudy999

Aug 26, 2011

We stopped by late on a Saturday and were treated well. Ben gave us a great rundown on the vehicles we were interested in, we test drove a couple, and the dealership stayed open late to accommodate our schedule. After reviewing some other options over the weekend we came back on Monday and bought the car we wanted.

dball825

Aug 24, 2011

Christina who is the sales manager saw my interest in a used truck and was e-mailing with me till 10pm which made me want to go into her dealership to look at trucks. I got to the dealership she came out to meet me and I dealt with Glen, one of her salesman who was just as friendly. I ended up buying the Honda Ridgeline from them. I brought the truck to my mechanic to check it out. He mad me aware of all 4 tires being dry rotted and that is not safe, and a cracked taillight cover. I emailed Christina and she looked into it. And with great customer service she got me a new cover and 4 brand new tires for only $142, they covered the rest. When I got there I made them aware of a creaking noise when making left turns. Ended up being a cracked stableizer and Christina had that fixed at no charge. So even thought the used truck had a few things wrong with it. Christina and Thomas(service tech) made everything right. I would recommend these guys and would buy another car from them.

Jacarolyn246

Aug 22, 2011

First of all I have to thank Isaac the Internet Auto Responder! Without his quick response and assurance I would have probably gone some place else. So, with that I thank you. Next was Patrick who kindly greeted us nicely and showed us the vehicles I was interested in. Patrick also, took the time to follow up on what was going with the vehicle and made sure I recieved the messages. Now Ms Martha Gonzalez, Oh where do I begin? Ms Martha was extremely informative,kind,inquisitive,straight forward,funny,Honest,caring and Classy! She knows her STUFF and I know that's why she works for the Company! I had minor bump but, she got the job done thank you!! And Mr Grimelli sealed the deal thanks! I would recommend everyone to give FOX VALLEY a chance!

krillia

Aug 22, 2011

While purchasing 05 Audi as is, it was later discovered that the two rear wheels had minimum rubber one definitely below theGMC Standard and asked about moisture in the headlights it was explained the car had been on the lot overnight. After these deficiencies were established, the sales consultant was recontacted and indicated that the tires met minimum GMC standards, not correct. Also when asked about seals of headlights indicated responsiblity of purchaser. Mr. Ballantyne was quite courteous however not quite forthcoming as to the condition of the vehicle. I find leaving two poor tires in the rear and two fairly new tires in the front kind of a cheesy way to do business. The price was reasonable, it appears that this dealership is pushing the GMC certified used car seal of approval to the limit. I would suggest anyone using this dealership to not take them at their word but to check out any vehicle thy purchase with caution. Friendliness is not necessarily what it appears. BUYER BEWARE. Yesterday, 8/22/11 I was contacted after writing the above by the Gen. Mgr. Christina Wickerstein of Fox Valley Buick who indicated she wished to insure customer satisfaction and had recently assumed her position after the inspection of the above vehicle. The Audi was brought to a certtified Goodyear tire center which confirmed that the two rear tires were in such condition that it was difficult to believe they would pass the GMC Pre-Certified inspection properly executed. Ms. Wickerstein upon confirming this information was gracious enough to insure her dealership incurred the cost of the tires and the realignment of them. We are very satisfied with the response to our problem. It appears that the oversight occurred prior to the new management assuming control of the dealership.

jpmm1970

Jul 10, 2011

Wow!!! I have purchased a few vehicles in my lifetime and this was absolutely the best. They got straight to the point and didn't waste my time. Unlike other GMC dealerships in the area. If you are looking for a great deal and knowledgeable service, then this is the place.

chevelle482

Jun 10, 2011

Purchased a new Enclave from Bill Buehring at St charles GMC/Buick. Couldn't be happier. Had a little bump in my credit, was no problem for Martha the finance gal. She got me a good finance rate too!Bill was very Helpful with the different options on the vehicle and didn't try to force me into something i didn't need. Looking for a Buick or GMC vehicle i would highly recommend them.Susan Lytle