Used Cars for Sale at Freeway Ford in Minneapolis, MN

f150 owner

Apr 25, 2016

Brought my f150 for general maintenance when I was told I should consider tires. At first I thought it was a ploy but little did I know the insides of my tires were bald! They were so helpful and I learned they had a great price (after doing some research). Thank you guys!

Jill

Apr 25, 2016

I knew my car needed some more than minor repairs, and I first took it to a general repair shop in my neighborhood. They quoted me over $1,000 for the work I needed done, so I decided to get a price from this dealership. Not only were they about 20% less, but I received factory warranty parts and had the labor done by certified technicians. Service at a dealership is NOT more expensive! And the customer service was outstanding!

RC "like the cola"

Apr 25, 2016

They always get me in on time and do great work. I'll keep coming back.

CSS54

Nov 27, 2015

I was talking to a salesman over email and he told me i was able to get a special which was 3000 over KBB and 500 dollar visa if i went in there and sold my vehicle to him. He also said that he would go by KBB pricing instead of other pricing. I drove all the way there because this person emailed me telling me he could do all of this stuff for me and i get there and he has his boss drive it and gives me the keys and says sorry we cant help you out at all and we wont give you the special either. So I drove 45 minutes to a dealership where an employee told me he would help me do something and didn't t follow through with it at all it was the worst customer service i have every had. I felt like it was a joke and felt spit on.

John McCullough

Oct 23, 2015

Bought a used Ford Explorer 2010 and the right rear wheel wheel bearing assy need to be replace after purchase. At time of purchase we where offered a extended warranty coverage. Lincoln the person who was checking us out on the paperwork, reviewed the the extended warranty with my wife and myself. I asked specifically if the wheel bearing are covered and looked at the document and said said. Today I found out it is not covered. Called Lincoln and he said sorry about that, he now claims he would not have said that. I offered to compromise, he rejected any offerings. He said sorry and that it. They will leave you to fend for yourself and will not be accountable for what they say... Do not believe a word they tell (verbal) you and good luck reading the warranty exclusions and small print. John McCullough , if you have questions.

Alison Ohlund

Jun 17, 2015

I was looking to purchase a Ford Escape. When we got to the dealership, Elijah was very outgoing and friendly. He was knowledgeable about the vehicles, and willing to help me get everything I wanted in my price range along with Carrie's help. They were both very sincere and not pushy. I took a couples days to think about it, and ending up going with this dealership because of their customer service and knowledge!

Joseph Lawrence

Jun 13, 2015

I purchased a 2014 ford focus. I could not be happier with the service that was provided by freeway ford's staff. Kim was great to work with on the financial side helping me get approved for a loan with Ford motor credit. Belive me when I tell you that was no small feat. I also really enjoyed meeting Saad he was very helpful and a great source of information. He was able to answer all my questions about the focus. He even showed me how to sync my phone to the car before I left. All and all it was a great experience for me at freeway ford. Thanks kim,Saad and the rest of the staff that made my new car purchase possible. I love Freeway Ford and my new Ford focus.

Tye Green

Jun 5, 2015

The car buying experience is always a little long. I can't fault Freeway for that. It's just how it is. That's my only complaint. It took 4 hours.

Ronald Burtman

Jun 1, 2015

We leased a 15 Ford Taurus after being in a car accident. Bill Campbell is an awesome salesperson. Very accommodating.

Debra Winter

May 29, 2015

Thanks to Brian Ward who was our salesman. He approached us as we we're just going to take a look at some of the 2015 Ford Explorers and then of course we purchased one. The day we went to pick it up Brian was very helpful in ensuring we new how to run and operate our new technology and what fun. He even stayed late so we could pick it up :0) We only had a minor inconvenience, we noticed the next day after picking up our new 2015 Explorer Limited that the windows we're horrible & they still had the rings on the windows from the factory! We called Brian and he apologized and said bring it back and we will take care of it. So we did, but Brian was not there that day(Thursday) 5-21-15), so someone else helped us along with all the Managers. After 2 more cleanings we finally drove away with clean windows, Thanks! Thanks to all the staff who was very helpful and positive at Free Ford and have a great day! :0) Deb & Cy

Caitlyn Witt

May 27, 2015

I first went to Freeway Ford initially to test-drive as I was not planning on buying a car for a few more months, but Debra showed me the great 2014 models that Freeway Ford had left and I test-drove the Ford Focus SE and I fell in love immediately! Deb pointed out all the great features that the Ford had to offer and the eco-friendly materials used for the car and I loved the feel and look of the car overall.Deb was very patient and understanding when I first said I wasn't going to buy a car for another few months but she called the next day to offer me a great deal and I was sold! Being my very first car purchase as a college grad and current graduate school student- it was a huge deal to me. But Debra and Matthew in Finance were extremely helpful and patient with me and made the experience enjoyable and easy to follow. They also gave me a great deal for my trade-in and I was very happy with their trade-in offer- this was one of the fastest car deals I've ever seen.Absolutely top-notch service and great people!

Jeff

May 25, 2015

Linda Forseth was fantastic to work with. I enjoyed working with her staff at Freeway Ford as well. Linda is personable and was understanding of my busy schedule during the time I purchased my 2015 Ford Escape. I'm satisfied with the Escape as well and would recommend others to purchase an Escape; and would recommend that they purchase it from Linda.

Mary Larson

May 23, 2015

I purchased a Ford FocusEvery thing has been more than satisfactoryI filled in a longer survey from you that would not return to you. It said that I was missing a bit of info that I couldn't understand what it could be.Sorry for the delayMary Jayne Larson

happy customer

May 20, 2015

Got a new Edge love it our sales gal Deb Anderson did a great job, see her if you need a car, truck. Great selection and prices and a smooth process.

Dennis Whitter

May 18, 2015

Everyone at the dealership was professional, friendly and well-informed. We were treated with respect and courtesy. We purchased a 2015 Ford Escape C Series. We like it very much.We bought the new car to replace our 2002 Escape which we have enjoyed for thirteen years.

ccheney

May 16, 2015

Linda sold me a new 2015 Fusion and I couldn't be happier.I knew exactly what I wanted when I walked through the door. The team I worked with tailored my experience to be as quick and painless as possible. Linda, Presidential candidate Lincoln 'Mercury' Johnson, and the young woman at the front desk were an absolute delight to work with.Seriously, great work. I'm already looking forward to my next purchase.

Paul Laws

May 16, 2015

Good experience. I bought a 2014 Escape SE. Nice vehicle. Has a stale smell. First owner must have smoked in the vehicle. Did not notice until later this past week. It's annoying. Otherwise, so far so good.

Dennis Whitter

May 13, 2015

Everyone and everything was great. Our salesman Brian was polite, patient and well-informed regarding the car we were seeking.I do have one question. Is the plastic cargo area cover standard or optional equipment on the Escape series? Our 2002 Escape came with one, but I forgot to ask about the 2015 model.Thank you,Dennis Whitter

Douglas Paschke

May 7, 2015

We were looking for and ultimately purchased a Ford Fusion. We researched your dealership online before we made our initial visit plus your location (Freeway Ford) was close to our home.In our initial visit, we met with a salesman, told him what we wanted. He told us the bottom line for what we wanted and we told him we would contact him.A week later we called to set up an appt and purchased the car. Very easy. Our sales rep, the financial office, the manager we all professional and very nice to deal with.

Kurt Thompson

Apr 30, 2015

Purchased a 2015 Escape SE. Saad Ghanem was very helpful. We really enjoyed working with him. Both sales managers Carrie & Charlie were also very helpful. Very professional staff

Melody

Apr 28, 2015

New Ford Focus 2014, the salesman John Rotter was professional and awesome - he picked out the right car for me and worked with the finance personnel to gather me the best possible deal. I think I got a fair trade in amount with my 2008 Ford Escape. I LOVE MY NEW CAR! The added rebates helped when financing. Also, Matt and Jorge in Finance - both excellent and all very professional. They listened to my concerns and have answered all my many many questions by taking the time to listen to me. Very impressed. I've been a loyal customer since 1982 except for 10 years living in TN. 5 of my 6 cars were Fords. I won't shop any where else except Freeway Ford. THANK YOU!

Janet Kauls

Apr 22, 2015

We bought a 2015 Edge last week and so far we are LOVE 'N it. Beautiful car, easy to drive. Everyone was so helpful and friendly....makes us feel almost like family! That's the main reason we keep coming back to Freeway Ford......the staff is outstanding. Each person that we worked with made us feel like we were more than just a customer. Keep up the great work!

Henry Timm

Apr 16, 2015

Bill Campbell is an outstanding representative for Freeway ford and Ford Motor Company.This was my 10th Lease Agreement between Freeway Ford and myself. All of them have be coordinated, proposed and arranged by Billy C. There is nothing more to say.

Rebecca Heili

Apr 16, 2015

Purchasing a vehicle at Freeway was a great experience. I have purchased my last two vehicles with Brian; he is fantastic to work with. All employees on the team were wonderful in streamlining the purchase process and making it fun, not stressful. I will definitely purchase my next car from Freeway Ford, even though there are as least four other Ford Dealerships closer to my residence.

Christopher Batson

Apr 14, 2015

You folks were great !.. You let me take my time and worked with me to make sure that buying a car was a pleasant experience. Bob Petti was excellent..he was knowledgeable and friendly and connected with me about my car and my needs!Thank you!!

Denise Mensing

Mar 27, 2015

We called ahead and talked to Luke about what we were looking for. When we arrived at the dealership he had several vehicles ready to show us. Luke worked hard to find us a Ford Edge with the options we were looking for within our price range. We found just what we were looking for. Everyone was cheerful, helpful, and knowledgeable. It was a great experience for us.

Rosanne Chick

Mar 27, 2015

I needed a car but had no clear picture of what I wanted. I wasn't even going to go in. Suzie came out and started a conversation and within three days I'd driven a lot of cars and had my new 2014 Ruby Red Focus purchased.

Rocio Saldana-reyes

Mar 23, 2015

2014 Focus Bryan & his colleagues were responsive, and polite. I am happy with the service.

Wayne Anderson

Mar 23, 2015

WHAT A GREAT DEALERSHIP THANKS FOR ALL OF YOUR GREAT SERVICE: DEBBIE IN SALES, CARRIE NEW CAR MANAGER AND LINCOLN IN FINANCE. I AM ENJOYING MY BRAND NEW F-150 I AM TELLING EVERYONE TO GO TO FREEWAY FORD WONDERFUL SERVICE AND DEALS AND A GREAT SELECTION.THANKSWAYNE

Andrew Wallis

Mar 18, 2015

Everyone involved in the purchase of my truck were great. Professional and polite

J

Mar 14, 2015

I purchased a 2014 Ford Focus. The service was great. Brian Ward was very accommodating and got us a great deal. I just wish I had gotten a full tank of gas off the lot!

briabla

Mar 12, 2015

My salesperson Bob Petti was very knowledgeable and had an honest and likable delivery style. High pressure may still work in the car business on some people, but it certainly doesn't work on me and if I receive that experience I will leave and never come back. I never felt that dealing with Bob. I think as a whole, buyers are tired of the whole new/used car "game". In fact I could have easily not bought a car if that is what I had faced. In my case, this car is not essential. If getting a price and the whole shopping process became too troublesome, I would not have bought the car. Give me the facts, give me a fair price, make it quick and I am in. Make it as painless as possible.

Heather Wolowik

Mar 11, 2015

Luke was extremely helpful. I had visited other dealerships before going to Ford that were trying to put me into a car I did not want for a price I did not want to pay. When I got to Ford, Luke listened to what I wanted and committed to finding a car that was within my price range and did not try to push me into anything that I did not want. As a customer who was giving up their previous dream car (mercury mariner) that is no longer made, that was very important to me. Trading my car in was an anxiety filled and hard process because I wanted the closest thing to it that I could find and Luke helped me to get there with all the extra bells and whistles included! I can't speak highly enough about Luke and what fantastic customer service I received.

Lee

Mar 11, 2015

Linda was a responsive, friendly salesperson. And Charlie - sales manager - was earnest and provided us with a great price and service. They both respected our time and the transaction was positive & seamless.

Sally Turnbaugh

Nov 22, 2014

Had an oil change. To a little longer then normal busy day and there remodeling.

Jesse Keller

Nov 21, 2014

The employees were great. They gave me a great deal for my trade in and worked with me to help get what I wanted.

Brenda Castellaw

Nov 20, 2014

Moved to Minneapolis from Virginia last year and I needed a Ford dealer to address to recalls for my Ford Escape.Everyone was very nice and helpful.

Rebecca Stoltz

Nov 20, 2014

2009 Focus Service people are always very friendly and make the visit a pleasure and quick. I like that they go over the paperwork with me rather than just handing it to me and sending me on my way.

Ronald Roonzani

Nov 19, 2014

All of the employees I talked to were very helpful. They made the sales experience very easy

Sandy Fritzen

Nov 18, 2014

I liked it that our salesman listened to what we wanted and did a great job of getting it for us. The vehicle felt right the minute I drove it out of the lot. It had the get up and go I needed.

James Noreault

Nov 14, 2014

Came in for a safety recall and oil change and the team was excellent. Made me feel like they were really looking at my vehicle and did an excellent overview of whole vehicle. Thanks

Joyce Giedt

Nov 14, 2014

I came in because I thought my brakes were not reacting correctly -- it was over reaction to Winter driving -- I was reassured by a test drive and full brake check -- I am reassured and pleased my concern was treated so professionally and thoroughly -- and the fresh coffee was a real treat!! Thank You!!

Toni Seanger

Nov 13, 2014

I pulled in right at 5:00 to the quicklane and they were able to get me right in and do an oil change and tire rotation. I always experience excellent service at Freeway Ford.

Rich McGeheran

Nov 10, 2014

Brought my 2004 f150 in to Quicklane for an oil change. Initial person said it would be an hour. I wasn't crazy about that time, but meandered around the dealership for 40 minutes, when I came back to check on status, they hadn't even started. I was very unhappy. I mentioned it to Ken who I think was in charge. He tried to squeeze me in, but realized it was not going to happen in the 1 hour estimated. Instead of making excuses or continuing to extend the process, he simply apologized and told me the oil change was on him. I came back first thing the next day, Ken remembered me and took care of everything, fast and quick. Things happen and don't always go the way you want, I appreciated Ken acknowledging the value of my time and handling the situation in a positive way. Thanks

Duane Hanson

Nov 7, 2014

As always, Freeway Ford and Dean Gustafson came through with great service.

Karen Theis

Nov 7, 2014

purchased..2014 escape ..service was great..and the staff was VERY helpful..went over and above..made buying my new vehicle fun. thanks to my excellent ford rep deb anderson.

Lenore Carlson

Nov 7, 2014

Great job, humorous, easy to work with, like the dealer. Great service

Barbara Soine

Nov 6, 2014

I think Wayne was the service manager and was very clear about the work that needed to be done and went right into getting itrepaired. He took the time to explain the repair to me.

Juliane Menne

Nov 5, 2014

Thank you for a job well done. I also like the new look of the waiting area

Linda Strelow

Nov 5, 2014

3rd vehicle purchased from Freeway Ford. Deb Anderson is a great asset to Freeway Ford.

Wes Blackman

Nov 4, 2014

Always straight forward about what is wrong and needs to be fixed.Calls to inform cost and when vehicle will be ready.Mr. Gustafson is always professional and friendly.

Michaela Bisanz

Nov 3, 2014

Was VERY IMPRESSED with KIRk. It was very busy but he greeted everyone, made the contact personal, checked for custormer satisfaction and worked hard and effieciantly.

Valerie Pedersen

Nov 3, 2014

Staff and service were very good. I appreciate the TV room and free coffee.

Richard Myre

Nov 1, 2014

VERY Helpful and interested in my best options...Thank You!

Wayne Detzler

Oct 31, 2014

It was on time and done correctly. I have always had great service at this Ford dealership.

jenni072685

Oct 22, 2014

Love my vehicle, Freeway Ford and their staff did a great job. Thanks to Debbie, Lincoln, Charlie.I am going to recommend everyone to you, great prices, great selection and great staff!

Jennifer Miller

Sep 4, 2014

My husband and I bought a car through this dealership. We brought our car home right away. The next morning I took the car to put gas in it and it went nuts. The gauge of the fuel tank was moving around all over and the lights were dimming. We called the dealership and they told us to bring in the car the next morning to have it fixed on them. This was a Saturday morning. We dropped the car off and they set us up with a loaner. We informed them that the loaner would not fit our size family. They stated that it was all they had and our car would be fixed by Tuesday. Well we call service Tuesday and hear nothing back until the afternoon. They did not even look at the car and they have to send it to another dealership to fix as they do not service Saturns. I informed them and worked with the general manager that I needed a bigger loaner due to my family size. They switched out my loaner later that day, yet when I got the loaner it had no gas and a low tire. So my husband and I took care of that and waited to hear on our car. Weds. Evening we finally hear from the other dealership who is fixing our car that it was a problem with the battery and they fixed it and our car would be ready for pick up Thursday. Thursday we get a call that our car was at freeway ford and they were going to check it one more time before we could pick if up. We get a call a couple of hours later that they are sending the car back for more repairs and it's going to take more time. My husband and I asked several times when we bought the vehicle if it was fully checked out. The salesman stated yes. I find that was a lie now as not only were we told that the problems with the car would have been detected if they had it checked out to begin with but also the fact that they don't even service that brand of car they have to send it elsewhere so how could they check it fully out? So be warned the cars there are NOT fully checked out. We were also astonished that it took them 2 days to determine a bad battery and then did not fix the problem that we brought it in for in the first place which was the gas gauge. The general manager is terrible, he states they are doing everything they can to get the car fixed, yet I have never seen it take 5 days to fix these types of problems. He and the service department never have their stories straight and really seem to not care about the situation. My advice to anyone looking to buy a car here is to run like your hair is on fire!!! Again this is just coming from a couple still waiting to get the car they purchased a week ago back.

Robert Jahn

Aug 30, 2014

All was good and done on time and appreciate the car being washed.

Tr

Aug 26, 2014

Yesterday evening I decided to contact this dealer to express interest in a car listed and asked two very straight forward questions. I received an email at around 11 am today from one of their sales associates who referenced a phone call they "made" to me that was never received and no voice mail left. They neglected to answer my questions in that email. After attempting to call and not getting them on the line I responded asking that we schedule a time for a quick call (I was at work) and that they respond to my questions from my original email in the meantime. Without further email response I received a call from the sales person but luckily was able to answer. I repeated my questions for a third time, and after dancing around the answer they finally responded to one question (no, the car isn't actually priced like it is listed online). I then asked for her to provide a starting price based on the offer I was interested in. She kept trying to change the subject, asking me if I wanted to test drive, asking me how much I wanted to put down, even at one point telling me something I didn't ask for regarding financing couldn't be done, etc. Finally she realized I was looking for a specific answer before continuing, she said she'd run the numbers and get back to me shortly. I asked her to please leave a voice mail with that information if I was unable to answer as I was at work. Four hours later she still hadn't responded with the information she was "going to get back to me shortly." I decided to call back and ask for a Sales Manager to see if I could get an answer. After having my call redirected by someone a very rude woman answered the phone with simply a "Hello?" which surprised me as I expected at least something of an "Hello, this is..." I responded, "Uhhh Hello?" To which I received a very rudely toned "Who is this?" At which point I hung up. I'd be fired for answering an outside phone call this way at my job, if it was truly a sales manager I was connected to this is a very poor reflection of the type of business they run. Short version, prices listed are misleading and they wouldn't give me any pricing over the phone and both individuals I interacted with were very unprofessional. Not a great first impression.

Laurie Saunders

Aug 23, 2014

I was able to drop my car off in the morning and get a courtesy ride to work (I work close to the dealership). They performed my 60,000 mile service during the day, and then picked me up after work to get my car. Very Convenient! I didn't need one of the usual 60K items done, so that saved me a bit off the bill as well. I've had all my maintenance done at Freeway Ford. Great staff and service.

Darlene Abrahamson

Aug 22, 2014

I just had 3 recalls done on my vehicle. The service was faster than I expected.Has been years since I have been here, and I feel the customer service has greatly improved.

Michael Taylor

Aug 22, 2014

After expressing my concerns regarding service I had received, I was immediately contacted by the service manager. He took care of all my concerns and gave me a free oil change for my troubles. Fantastic follow up and customer care.

Sonia Cruz

Aug 22, 2014

good costumer service ,, thanks for the car wash

Lee Dobrinz

Aug 22, 2014

I live in Fargo and recently purchased a used vehicle from Freeway Ford in Bloomington which I found on their website. I worked with Saad initially over the phone and he was very responsive to my questions. I had a friend that lives near the dealership schedule a test drive to scout the vehicle out for me. Saad was extremely helpful in setting that up around my friends schedule even though this meant he needed to share this sale with a coworker in sales due to a conflict in his schedule. Duane picked it up at that point and was great to work with during the test drive and making the sale over the phone. Freeway Ford was fair in their price and the sale went smoothly. As an "out of towner" they even helped me pick up the vehicle by having Saad shuttle me to the dealership after I was able to catch a ride on a business trip to downtown Minneapolis. Saad was friendly, professional, and made the car buying experience a breeze. I would recommend Freeway Ford to anyone that's in the car market...Thanks guys!

Theresa Cianni

Aug 21, 2014

Very friendly staff, they drove me home & picked me up when my vehicle was ready.

Betsy Nelson

Aug 20, 2014

I brought my Escape in after receiving recall letters and the work was done quickly. I've been pleased with the service!

Dennis Hyster

Aug 20, 2014

got it done right away and was very friendly.

Francis Kamara

Aug 20, 2014

Great job and customer service was excellent.Francis

Jeremy Striffler

Aug 20, 2014

Already recommended Freeway Ford to a friend who needs service on her Ford Escape!

Ryan Haag

Aug 20, 2014

Very timely work...you were extremely busy and still squeezed me in!

Darrell Sampson

Aug 19, 2014

Ford Taurus 2014 Service was excellent Staff was very helpful.

David Doty

Aug 19, 2014

The service advisor listened to my description of a noise problem, diagnosed it, and repaired it successfully. they had the work completed when they said they would and picked me up with their shuttle

Jack Uhl

Aug 19, 2014

Recall repair items were done quickly.

Linda Boyd

Aug 19, 2014

Jerry was very helpful and accommodating.

Eugene Ollila

Aug 18, 2014

very good experience. I needed more work done, and could not do it at the time, so we easily set up a new acceptable time.

Vivky

Aug 18, 2014

I bought a new 2013 Ford Edge. The service was great and staff very helpful! Thank you for a great experience. I love my Edge! :) Justin was awesome and knowledgeable.

Kathy F.

Jul 30, 2014

The service received at this facility was prompt, friendly, thorough, and done at less than the expected cost. Hours are convenient and so is their overall set-up. I could work in their waiting area, internet was easily accessed, and there were also refreshments, magazines, comfy chairs, and a TV with controller. I love their website and the option to schedule service there in detail and with multiple time options. The subsequent follow-up was absolutely wonderful. They also were very informative both before and during/after the service visit. Even though out of my way, I will definitely return here. I felt like I could trust this place, and that they were very honest, not pushy or trying to sell something unnecessary.

Steve

Jul 30, 2014

Quick Lane isn't so quick. Seems the mechanics would rather sit in the air conditioned office than work on your car. Yet they can be heard complaining that they are making no money. Been going to this dealership for many years. Many staff changes lately, especially with mechanics and service writers in Quick Lane. Not sure why. I have always been satisfied with the quality of repairs here but parts pricing is very high, typically 3 times higher than Ford OEM parts can be purchased for elsewhere. Written estimates seem to mean little. I have never had final service price paid be anywhere near the written estimate price quoted before the work was started.

allen,singer

Jul 24, 2014

was greate upon arival with a smile/oly took bout an hour/had oil changed two cabin filters replaced. we were on our way

Brian

Jul 9, 2014

Willingness to consider what we thought was reasonable for a price on new vehicle and allowance on trade in vehicle.

Jake

Jul 3, 2014

Freeway Ford went out of their way to make sure that my wife and I left with the right vehicle. We had sights focused on an Edge and Anthony was very helpful showing us the opinions they had and we decided on a Limited Edge. A day or two after my wife and I were conflict we should of got an explore so we could of avoid having to have two car payments when we needed something bigger. A few days later Freeway Ford was more then helpful and will to let us change our minds and they took the Edge back and we are now completely satisfied with our New Used Explore. If you have and question look for Anthony, Saad, or RIch. I owe them a great deal of thanks and a appreciation for their hard work and willingness to get us in the right vehicle. GO TO FREEWAY FORD!

Becky

Jul 2, 2014

I liked that Sean didn't try to sell me what he wanted to sell - but rather worked to get me what I wanted - even though it meant ordering my custom leather seats & keyless. He listened to what I needed so I bought from him happily. Two days earlier I was working with another Freeway sales rep who insisted that I need to lease -- not at all what I wanted -- so I walked away & he lost my business.

T.R. Wonesor

Jun 3, 2014

I was impressed with the whole experience from being greeted until the final handshake. There was no pressure, I was treated fairly and with respect.

Richard

May 31, 2014

1) Eli Witherspoon is a pleasure to deal with. He is very professional, a great listener, and extremely knowledgeable about Ford vehicles. A real gentleman.2) Everybody else at Freeway Ford was also helpful, polite, professional, an obviously hard working. There is a palpable sense of a cohesive "team" working together.3) All the questions I had about the financing were readily answered in a way I could easily understand.4) Freeway Ford had the exact Mustang I wanted (manual transmission, the right color, leather, backup camera). It was easy to search the website and nice to come to the your dealership and see that the car was exactly as described on line.

sanders

May 25, 2014

Worst customer service ever. Wanted to look and test drive a truck. Sales woman asked questions to determine whether or not I was going to buy that day, which I wasn't. As soon as she realized I wasn't buying that day, she said I have an appointment and left. My son knew more about the truck than she did and wouldn't even open the door so we could lock inside. I have never been treated so badly at a dealership. Your loss lady as I'm buying soon but not from you!

Brittany

May 21, 2014

I like that everyone was very friendly and if I had to wait a while for them to run numbers and prices, they would come and say sorry for the wait every couple minutes and let me know they're still working on it.

Barry

Apr 30, 2014

Both Saad, my salesman, and Carrie, the new car manager, went out of their way to find a vechicle for me. They also worked hard on the trade-in value of my used vechicle and on compettive pricing for my new one.

Christine

Apr 13, 2014

The employees were very easy to talk and deal with and more than willing to help; offering to be of service if any questions or problems were to come up.

Brooke

Apr 10, 2014

It was very pleasant and we were treated with kindness. This is the only dealership we have ever dealt with and I don't see that changing

Michael

Apr 3, 2014

Willingness to work with us to come up with an accemptable plan for all. Love the new Escape (so far)

Carol

Apr 2, 2014

Bill Campbell always listens to what I am looking for and gives me much more. He outdid himself this time.

Greg

Apr 2, 2014

I came to your dealership knowing the car that I wanted and price that I could afford. Duane Reck worked with with that and was very helpful during the process.

Lisa

Mar 28, 2014

I did not feel pressured to look at any features or models that I was not interested in, when I asked questions I was given honest, complete answers.

Molly

Mar 13, 2014

Jeff Williams was a great salesman. He helped us get what we wanted and needed and was patient and not pushy at all. He was the reason we bought the car from Freeway Ford.

Tom

Feb 22, 2014

I live 100 miles from this dealership. I found a SUV/Hybrid I wanted to look at and set up test drive via internet 4 days before the appointment. My appointment was confirmed with sales person. Then got phone call requesting a $500 down payment to hold the vehicle as so many people were "looking" at it. I accepted this and we went through with the down payment to hold the vehicle for my appointment--vehicle is now considered not for sale according to them. Major winter storm hits with ice and 10" snow the day before. MN Dot has dangerous road conditions, state troopers saying it is the worst in the metro in 25 years. I try to make the appointment but VERY BAD roads force me to turn around. I call the sales lady and she can't figure out why I couldn't make it or maybe I could later in the day.....unbelievable--was she watching the news with what was going on in the metro area.......she must have never ventured outside the metro area. Tell her I would like to reschedule for 3 days later. Get told they can't hold the vehicle 3 days and they would refund my $500. Now I know why I don't like dealing with metro area business' on big ticket items.....they just don't get it.

Jennifer

Feb 2, 2014

I have been using Freeway Ford for 5 years...they always exceed my expectations. They don't make me feel like I am talking to a "salesman". I tell them what I need in a vehicle and they do it.

Dennis

Feb 1, 2014

I knew the price when I walked in. Tim explained everything clearly and completely.Adam was very helpful explaining the features on my new car.

Janet

Jan 23, 2014

Explanations by Barry & Lincoln were clear & open to any of my questions. As a senior citizen their location & service is totally right for my auto needs, & who doesn't need good transportation & auto service.

Jason

Jan 23, 2014

Sales personnel were very helpful and not pushy. They were very knowledgeable of their product. The financial department was of great help and extremely professional.

Connie

Jan 11, 2014

Great sales person (Brian) who listened to our concerns and patiently and repeatedly answered our questions until we got comfortable with leasing. There was absolutely no pressure to make a decision quickly.

Rodney

Jan 4, 2014

Our salesman was Tim Germond. My wife and I are both tall people. When first started looking at cars, Tim made a special effort right away to check that I could sit in the car. When he saw that I couldn't sit in the car and drive it safely, he made a special effort to change it out for a different model and help with the seat adjustments on the CMAX.

Lenore

Jan 2, 2014

Brain Steinhorst was so helpful on the pre work over the phone and during my visit to trade in my 2010 car on a brand new car. Just really like his style.

Bob

Dec 18, 2013

Not real happy with them. Wouldn't answer my email and I really wanted the truck they had. Bob

Julianne

Dec 2, 2013

My Sales Person was excellent. I did not care for the finance person, he was pushing the add ons and once I said no, he did not have the same enthusiasm.

Heather

Nov 20, 2013

Brian Peterson was extremely knowledgeable and found me the perfect vehicle for my needs. I appreciate the time he took to find me the vehicle with the options I wanted and really listening to me. Great salesman without the typical car salesman demeanor. He believes in what he's selling and actually cares to find you the right vehicle. Paperwork signing was ready immediately and went smoothly. I also received a follow up call from the sales manager to make sure I was pleased with my visit. Great service all around!

Paul

Nov 20, 2013

Elijah was awesome to work with! He was very kind, patient and personable. I felt like he worked hard to give us a fair trade value off our old car and a payment that fit into my budget. Hunter was also very knowledgeable during the walk-thru as well as very helpful over the inital call to Freeway Ford. I can see mysellf doing business here for a long time.

scrookston

Nov 12, 2013

I am the owner of a 2003 Ford Taurus and have had it serviced at Freeway since I bought the car. Economically times are tough and I would love to get a new car but I just cannot afford the monthly payment right now. So, took it in last week for a winterizing visit to the Quick Lane and I know that I have an oil leak(oh the smell). So, the care was done but...had to go to the regular service department and saw those guys yesterday(11/10/13). Dropped the car off with Oly and a few hours later he called and stated that they could not find the leak and put some dye in the oil and he told me drive it for 400 miles or so and bring it in to see where it is coming from. The best part of it all, even though Oly has tremendous customer service skills....he ran my car thru the wash and there was no charge for the day. What??? No service charge!!!That is amazing customer service and how honest treatment is why I have used your service department since I bought the car. Just a big thank you and thanks for keeping the doors open.Sue

Neal

Nov 11, 2013

Great prices and no puny sales tactics. Well at least I could handle any sales tactics used and they were not unpleasant. Hunter did a great jOb

Dale

Oct 23, 2013

Efficient and pleasant...Denise was great...! Denise was very helpful and answered all my questions...the facilities are good, and I didn't wait very long to have my vehicle serviced.

Tonya

Oct 21, 2013

I like the "quick lube" option. Service was quick but efficient and staff was friendly and helpful. Sales staff worked hard to ensure the best purchase for me.

Ward

Oct 16, 2013

I was able to set up my appointment through Freeway Ford's website, drop my car off early and pick it up all around my schedule.

Helen

Oct 13, 2013

Denise is a good communicator and kept me informed on the findings and progress of my new tires as well as maintenance items that were needed.

Mark

Oct 11, 2013

Speedy and responsive service for a basic maintenance item. No long waits and hassles like I experienced in the past. Keep up the good work!

Tracy

Sep 23, 2013

They looked out for the best interest and my wallet at the same time. They were able to see me on relatively short notice. Thanks!

Freeway Ford Bloominton Fan

Sep 11, 2013

Fast and friendly service. We were able to get right in and it didn't take long to complete our service request. We even had a last minute request on a different vehicle and we were able to get it in at the last minute....GREAT JOB!!!

gacedu

Aug 25, 2013

Great immediate service when looking at the Ford Fusion we were interested in, even though it was right before close on a Friday. Sales person had car pulled up and ready for us in the morning when we came in to see it again/take it for a test drive. The car itself was fine, so we started the negotiation process. We agreed on a price, interest rate, monthly payments, and a few repairs decently even though they cycled two different people in addition to the sales person in front of us. When everything was "agreed upon," we waited almost an HOUR for the papers and NOBODY paid attention to us. All staff scattered and let us just sit in the office the entire time. FINALLY someone said we were next for papers AFTER we asked directly. HOWEVER, the person came out and called for ANOTHER person in line before us. So more waiting. We were livid, since it takes about 20 minutes for the first part of that process, and can take up to an hour for each deal. When we finally met with someone, she waltzed across the entire showroom for five minutes before "finding" us. When she sat down, she told us the car was "as is" and had hail damage. This was news to us, as the sign on the car had the 30 day/1000 mile warranty box checked and NOBODY had said ANYTHING about hail damage. We demanded to see what they were talking about and were brought to our car, which had been cleaned up. Without the dirt, the damage was everywhere. They refused to drop the price for the damage AND told us that they were not going to be able to get the agreed upon interest rate. We were done. Walked out. Would NOT recommend this place for ANYTHING. They are poor service, quality, and trust all around. Awful.

Mark

Jul 10, 2013

I just purchased a 2013 Fiesta. I love it, but then who doesn't love a new car! From the moment I walked onto the lot, I received the RED CARPET treatment. Thanks Freeway Ford for a great buying experience.

saabs4life

Apr 15, 2013

We brought our car in for warranty service at Freeway Ford since they're the closest Ford dealer to our home even though we didn't buy our car from them. There were a few build issues with our car and Freeway Ford was not willing to help. They claimed that the noise we heard in our steering is normal, claimed than an incorrectly installed door trim panel was acceptable and claimed that there was nothing wrong with our rattling headliner and that we would just have to live with it.I have since taken our car back to the dealer where we bought it and all of these issues have been resolved under warranty. I had a bad experience with the New Car Sales Staff at Freeway Ford when we were shopping for our car but decided to give them a chance for Service business since they're so close to where we live. I will never go back to Freeway Ford.Sandy was courteous and friendly but since Freeway Ford wouldn't help us I can only assume that she wasn't helping us since she was our Service Writer.

Explorer Enthusiast

Dec 6, 2012

I purchased a 2003 Explorer a couple of months ago. We test drove it with a salesperson in the middle seat. The AC was on to test and she commented that it worked great. Unfortunately, when we purchased it we found the rear AC didn't work at all. We had only purchased the drive train warranty so the AC is not covered. The Explorer has been in another FORD shop the last 3 weeks. So far they have rebuilt the transmission, rear end, front seals, a wheel bearing,gone over the transfer case and replaced the radiator. They still aren't done repairing it. I am extremely disappointed with our purchase.

chuck

Oct 30, 2012

Brake repair still not correct. Need to bring car back for 3rd time to fix and costs increase !!!

NoNickname

Oct 30, 2012

Have only gone to a Ford dealer. They have the best! My wife only liked Fords as well. She grew up in Austin, MN, and only went to the Ford dealer there. The TV commercials for Fords are OK to watch as well. Not the dirty commericals the other brands show. They are dirty and stupid to see. And should be banned from commericals for at least a year. I am glad that Ford keeps up the good work.

Top Sarge

Oct 29, 2012

My experience with Debra, Carrie and Matt was exceptional. they all showed the professionalism and expertise that made our purchase of our F-150 pleasant and comfortable. Thanks, Glenn Bowman

escape

Oct 28, 2012

The repairs were done more than 2x faster than another dealership quoted me. I was given a shuttle ride back to work and picked up when the repairs were finished. The employees were extremely friendly, attentive, and service oriented. My only complaint is- I got a quote for replacing a part on my hatchback window and it was extremely expensive for parts and labor. This should not be a hard repair. Instead of getting the 1 part I need, I would have to buy a whole kit. Seems silly. I will be looking for another way to have it done for a reasonable price. Overall they were friendly and speedy and I had a great experience.

Freeway Ford

Oct 22, 2012

Coupon for an oil change. Prompt, friendly, timely but this time I didn't get a car wash and would have liked that alot.

DEANO

Oct 19, 2012

Sandy the service rep was EXCELLENT COULDN'T ASK FOR ANYTHING MORE. Delivery driver don't remember name EXCELLENT. Am very disappointed with the $100 deductible after having the one year warranty and the EXPENSIVE long term extended warranty. Even with warranties, the customer still PAYS. The towing is also disappointing. Will submit to Ford for reimbursement. I have only owned this vehicle for about 8 months. It would be nice if Freeway Ford would throw in ocasionally a FREE CAR WASH. This is a perk that other dealers provide. DEAN COLLINS

Plumber

Oct 17, 2012

Every time I have brought my Truck in for service it's been outstanding. All has been the best. Keep up the good work.

Duane

Oct 9, 2012

My 2010 Ford Fusion's battery gave it up after 3 years and I managed to get it started. I called up Freeway Ford and they said bring it in.......without an appointment I brought it in and they diagnosed the problem as the battery, replaced it and I was on my way.

Rex77

Oct 8, 2012

It obviously helps that I had a loan approval in hand before visiting your dealership, but this was arguably the easiest vehicle purchase I've made. The test drive took longer than completing the paperwork.

Fusion

Oct 6, 2012

The service was very good. I don' want to write anything else - thank you.

Kentfordtruck

Oct 2, 2012

Good experience and Freeway ford was very nice to work with.

Flex Fanatic

Oct 1, 2012

The service team listened to my concerns, asked good questions to further understand what my expectations were, checked out the Flex, and fixed what was required. Why I gave the Facilities a 4/5 stars?... seriously, compared to other dealerships, I wish there was free popcorn/drinks.

Yacker

Oct 1, 2012

This is the highest complimentI can pay to fellow Sales people. Barry is what brought me back to Freeway Ford as he sold my 2 children first! Elijah listened and met our needs! Carrie was brought into the mix and found the vehicle that we bought! Mat got my apps done in record time! What a honest, professioinal group of people!

Sandi

Sep 30, 2012

I came in to get the 3 oil changes for $39.95. Couldn't get the oil changed at that time.

deal seeker

Sep 29, 2012

Upon my arrival for quick lane service,being second in line,I was greeted immediately.The service writer was very friendly and professional,while listening to my concerns. As my car was being serviced,I was kept well informed.Was recommended to me to have cabin filter replaced and I didn't know it had one.Had them change it.Overall,it was a very pleasant experience.

saabs4life

Sep 28, 2012

While out on test drive we had to stop for gas. While putting gas in the car Rob stood by the pump smoking, then when he got back in the car he made the car reek of cigarette smoke. When I'm going to spend $30k on a car I'm going to test drive my way. I had a detailed list of items to evaluate on the car and instead the whole time we were out Rob kept trying to rush me back to the dealership, probably so he could have another cigarette. So then I took him back so I could either continue the test drive by myself or so he could find someone else. He was not willing to do that but instead continued rushing me and preventing me from properly evaluating the car.Then once we returned to the dealership I was sitting in my car making notes about the car on my evaluation sheets and I overhear him complaining about me to another employee while they're both out having a cigarette. I will be calling the sales manager to complain about his service.I only ended up being stuck with Rob because Tim was too busy and not willing to help me when I came in.

audi driver

Sep 26, 2012

Very friendly and competent staff. The facility was filthy. The waiting area was crude and dirty. The mens restroom was sickening from the soiled floor to the urine corroded partitions. The garage area was in dire need of a clean up. The counters and railings were old and pock marked. My for Taurus SHO looked out of place in that shop. If this dealership ever hopes to draw a high quality customer it better start looking like a high quality vendor.

Shelly

Sep 26, 2012

The Service Team was great to work with. They were very thorough and informative. I also like the fact that they are open until 6 p.m. and on Saturdays so I can get there after work hours.

Cheryl

Sep 25, 2012

Service was done immediately. Nice, quick and out! Thank you.

Customer

Sep 25, 2012

Have been a service customer for 2 years having moved here from out-of-state. Closest Ford Dealership to residence.

Scott

Sep 25, 2012

Thank You! Freeway Ford took our 2011 E250 Super Duty Work van in on a repair that has been attempted to be fixed by another Ford Dealership 4 times. I credit Freeway Ford Management & Service Staff for handling this with professionalism & care! Thank YOU Dean & Scott for your efforts! I will be taking all of our fleet to Freeway Ford from now on! They have won our business! Best Regards, Patterson Medical Service & Operations Manager.. Scott

Plow truck

Sep 24, 2012

What a pleasure doing business with a dealership that follows through with everything they say they will. I had the feeling right away that our salesman Barry was the real deal. He was very knowledgeable and prompt to reply to all my e-mail questions.I will definitely be back for all my car or truck needs.

Animal Doc

Sep 21, 2012

FWF worked with me to replace a 7-month old tire that was purchased from and installed by the dealer 7 months previously. Although I did not have road hazard coverage, they did their best to replace and install a new tire at minimum cost. They also found some burned out bulbs that were replaced. The service department at FWF is a very good shop. They work very hard to satisfy their customers.

Blank

Sep 18, 2012

Other than a back up in vehicles waiting to be serviced the experience was good and handled professionally.

Monica

Sep 17, 2012

I had to have a cable taken care of due toa recall. Can't really rate the quality of repair because I never had a problem with the cable system,thank goodness. But glad it's fixed. I found the staff helpful and polite. The called with other things they found and I had them fix those things also. They were very good.

no nickname

Sep 12, 2012

Jim Alexander treated me very well and he is the reason that I bought a truck from Freeway Ford.

soapy

Sep 11, 2012

minor problem solved by major service dept and in short order at that

AAAAA

Sep 7, 2012

Freeway Ford service department responded quickly to my on-line inquiry for service questions. Quick Lane Service Advisor Denise Caylor provided excellent customer service. She actually makes spending money nobody wants to spend enjoyable.

Cotton

Sep 7, 2012

Very fast service from knowledgable and friendly technicians. Overall an excellent experience!

Ed Walsh

Sep 7, 2012

Routine oil change under maintenance contract was handled efficiently and courtously.

JD Dickenson

Sep 7, 2012

Great service, very professional & friendly staff. Even got a free ext wash. Good Job All! JD Dickenson C&J Bus Repair Bloomington MN

DRESI

Sep 4, 2012

We purchased a new explorer and found the entire transaction to be very easy and smooth. The staff was extremely knowledgable and they took all the time we needed to have all our questions answered.

Mr. Larson

Sep 4, 2012

Please give Bill Campbell A++++++ for all of his help and guidance with the new car purchase...it was the easiest and most pleasant car buying experience I've ever had (61 years old)...I sincerely appreciate Bill's follow-up calls as well... Also, include Lincoln (finance person) in this rating...pleasant, straight-forward, and very helpful throughout the entire process... Thanks to all of you...!!!

JudyH

Sep 3, 2012

Barry McDaniels was very good and have no problem with him. The detailing on the car was to be desired! Water Spots, smudges, interior armorall smears on leather, video screen not cleaned, and what appears to be a long scratch by the rrear driver tail light by possibly a belt buckle was over looked. The console was fingerprinted and dirty. If a car is being detailed as it is sold it should of been perfectly clean with 78.9 miles or not! That wwas the only complaint I had. Detailers should be trained better or fired! Barry did ssay he was going to call me back & still waiting? Other wise he was very personable and workable.

netdahl

Sep 1, 2012

Came in for The Works. Very timely. All employees very professional.

Mills

Aug 29, 2012

Great Job with quick turn around. Thanks for getting it done.

Raven in the Escape.

Aug 28, 2012

Just had to bring my vechicles in for a factory recall. As always Scott was there to check me in and even took my escape for a quick ride around the block because I have been hearing a squeaky noise when I was driving. Turns out to be my shocks, which Scott said they can wait for a bit to be replaced. I will have the the shocks and spark plugs replaced when I take the car in for the rest of the recall work when the parts arrive. No pressure and always great service from Scott and his team.

linda

Aug 27, 2012

Both Bill and Elijzh did a great job of representing your dealership. I was very pleased with their level of knowledge and the superior customer servie they provided.

Terry

Aug 26, 2012

I purchased a new Ford F150 and was satisfied with everything. They had to search for my ideal truck and did so in a timely manner and found just the right one. Very pleased.

Freeway Ford advocate!

Aug 22, 2012

Dean was very helpful in helping me deal with the difficult decision of fixing my current car (est $1,650) or going forward with the purchase of a new car (I was planning to purchase a new one in October). Dean introduced me to Bill C. and after a couple hours I decided to purchase a new car at this time, and not repair the current car. These difficult decisions were made easy by the helpfulness and professionalism of both Dean and Bill. My faith in Freeway Ford was validated once again...(customer since 1979 (Fairmont purchase). Thanks so much to Dean and Bill...!!!

Freeway Ford

Aug 21, 2012

I had to go back twice and it is still not perfect, but acceptable.

none...

Aug 21, 2012

I brought my car in for a fan problem which seemed elusive at best as it was intermittent in nature. Scot was very professional and took great care in explaining the different scenarios which may have taken place leading up to this problem.I will continue to use Freeway Ford for all my maintenance in the future.

jfecht

Aug 20, 2012

I really enjoyed the great personalized customer service Kevin & Lincoln provided to my partner and I. I can definitely see why USAA had recommended going with your dealership, as the personalized customer service and attention by far rivaled all of the other dealerships that I worked with (over 10).

NewCar

Aug 19, 2012

We recently worked with Larry and he did a great job.

Ford fan

Aug 14, 2012

I was having a problem with the rear brakes on my '08 F250. Dean Gustafson, the service advisor, had a technician identify and repair the problem and replace all bad parts in a very timely manor. Dean also arranged to have me dropped off and picked up at my home while the repairs were made. Everything about the entire experience went smooth and was handled efficiently and professionally. Dean and the technician performing the repairs did an exceptional job! This experience prompted me to bring my daughter in the following week to look at, drive, and purchase a new Ford Focus. We'll be back! Thanks again to all involved. Tony Ramirez

Fusion Fanatic

Aug 14, 2012

Overall a good car buying experience. Also the quick lane is totally convenient and enjoyable.

jetchick

Aug 11, 2012

Every time I've taken my vehicle to Freeway Ford, I've experienced great customer service. My only complaint would be that, as it was such a nice day, instead of waiting inside in the waiting room for my car, it would have been more pleasant to have been able to wait outside. Perhaps a picnic table or something similar would be a nice addition outside during the warmer weather months.

Chuck

Aug 8, 2012

Every ony was polite and answered my questions work didn't take any time at all

Robert

Aug 6, 2012

GREAT1 done when they said it done. they called me on my cel phone as my instrucked too when the oil change was done

Bob howard

Aug 5, 2012

Good and friendly"....."...........................

LindyMike

Aug 2, 2012

The oil and filter change went perfectly,and in the end it only cost us $10.00 more than the $19.95 coupon. What a letdown. But what the hell, Valvoline Rapid Oil change would have cost us $45.00 for the same service. We are cash poor residents of Bloomington and cannot afford any of those extras. Mike & linda Deutsch Bye the way, we love Freeway Ford, they have treated us well in the past, and I am hopefull that they will treat us well in the future. Additional charges to the side. I believe that the oil change should have been $19.95 as the coupon described. If you are going to add labor and fees then add it to the coupon for that total price of $29.95.

nitelites

Aug 1, 2012

FAST SERVICE SETUP GOT ME IN WITHIN 2 DAYS AND HAD IT FINISHED THE FOLLOWING DAY.ONLY ISSUE WAS A SMALL PIECE OF THE GRILL THAT WAS CRACKED WAS TOTALLY BROKEN WHEN WORK WAS DONE.

LisaScam

Jul 24, 2012

I appreciated how honest and attentive Sxott and the mechanic he was working with were. When they initially couldn't diagnose the problem, they set forth to contact the right people to resolve the issue. I am very happy with the service I received and I will be back. Thank you!

CarolWylde

Jul 19, 2012

Mark is very personable. He takes the time to listen and explain. He makes one feel confident and reassured in the quality of service received.

Gjerness

Jun 9, 2012

Overall we have never had an major issues. Sometimes though we take our vechiles in for one thing and the find out they need a bit more work. We both have older fords with no car payment so the extra cost is usually do to that. Overall, the service and workmanship is great. Thanks.

lynniem50

Jun 9, 2012

I do ALL my vehicle maintenance here. On this visit I needed only an oil change which had been purchased last Fall in a package. I asked them to note the conditions of the brakes because I thought they would be due for future service. After the initial inspection, the service advisor told me that I need more maintenance on more than just brakes. I was shocked at the estimated cost he gave me. The brakes alone he estimated at $800. The price listed on the wall in the service office is $149 per axel. Where does the $800 figure come from? In addition, he suggested shocks & struts with estimates of $780 rear and $580 front. There were other minor maintenance issues also. I asked for any maintenance discounts for any needed repairs and was told there are no discounts. In prior service visits, the advisor usually finds me a maintenance special coupon or discount. I see how much you appreciate my business! So much for being a loyal customer! I got opinions and estimates from other maintenance facilities. For the first time, I will be taking my vehicle elsewhere for maintenance. I'll only return for the final oil change I already paid for in the package.

debmom16

Jun 6, 2012

I stopped in after an oil change to ask about a problem with the sync system. He got me in right then and there and had the shuttle bring us to McD's while then looked at the car. About 30 min later they came to get us and said it was all fixed. It works great and it was so great to not have to come back later for another appointment since I was already there. Thanks guys.Deb Garrett

Terri Graham

May 6, 2012

The guys at the Quick Lube were so nice and helpful. They told me about the service plan I had on my 2012 Escape, it made my day!! Thank you.

angies

Apr 27, 2012

Bad battery discovered during oil change - had to push hard to get warranty coverage. A vehicle less than 2 years old with a bad battery? A paid extended warranty from your dealership and I have to argue about battery replacement warranty? Service would not drive my wife home when the vehicle had to be kept another hour for battery test. Apple & Shakopee Ford have given us free loaner vehicles for service issues, and we bought from you and can't get a ride. That's sad.

dtmccullough

Mar 29, 2012

been going there for a long time they were polite ams curteaus they said how long it would be and it was done in the time said

Craig Schiller

Mar 19, 2012

I have be buying Ford products since 1972. Using Freeway Ford since 1988. Bill Campbell has been has been my sales rep since 2000. The attention I have recieived from both the service department and sales is what keeps me comming back to Freeway Ford.Craig Schiller

ptenn2498

Feb 21, 2012

I now have to wait for my 18" new tires (4); dealership thought my Edge was 17" - I will be going back on Wed. (2/22) to have the 18" New Tires installed. I would like to have a lifetime rotation on all tires, BUT ALSO ADD THE "HAZARD PACKAGE" included on these 18" expensive tires (to help cover the added inconvenience of returning to the dealership again). Originally, my visit on Monday, 2/20 was for a 37,500 mile check-up, oil change, and the install of the FOUR new tires. Pls. consider the upgrade for lifetime rotation and HAZARD PACKAGE. Thank You (Pat T. Tennis)

mkaj7475

Feb 13, 2012

Freeway Ford went above and beyond to find a 2011 F-150 for me with the new model year already being out. The truck is second to none. This is my second vehicle from Freeway Ford but it won't be the last. Thanks Guys!

dperickson13

Feb 8, 2012

They failed to fix a problem during warranty period on multiple attempts and then when warranty period expired (even though I purchased best warranty offered) it was now my problem. Terrible service experiance throughout my warranty period and the staff (other than when I was buying) had no understanding of what a customer is. They do not want your business period. Mike Umlauf and the new sales manager should be fired. There are too many unemployed people who could do a better job out there. They also refused to give me any info on who their management was to get a better understanding on the issue. Pathetic is all I can say

Marsew6

Jan 22, 2012

This dealership is top notch. They always explain what is wrong with my car and how they can fix it. Then they fix it in a timely manner and it stays fixed. They are always considerate and treat me, as a woman, with respect and they never talk down to me as some repair shops have in the past. I have bought my last three cars from Freeway Ford and will also buy my fourth when the time comes.

wilkinspbs

Dec 9, 2011

My experience with Freeway Ford and with the sales staff particularly was very good. Derek was very easy to deal with and Brian was very accommodating and knowledgeable.

jpritter

Dec 8, 2011

The service writer was very helpful in explaining the diagnosis of the problems with my vehicle. The vehicle had to be kept overnight, but the explanation why was easy to understand.

brenda g

Nov 30, 2011

Brian was very informative and checked out every possible way to find the best vehicle for our money. He spent time checking other dealerships and other options when it was necessary to find the best truck for us. He was very easy to understand and explained the process very well. It was a great experience

pheasant

Nov 24, 2011

Came in for an oil change, service was very fast. Also had minor problem with pairing my phone with sync. Brian sent me to speak with a service writer that was very helpful.

scottgey

Nov 3, 2011

brought my truck in for service 6 weeks after buying the truck from freeway ford,had some recall work done,rear end seals replaced and checked on the nocking sound(slap in the pisten)also asked them the check on the power steering pump cause it winds all the time,everything was fixed except they never even looked or said anything about the power steering pump witch is still making the noise.........the problem that I have is that now I have to bring it in again and pay more money,not very good costumer services if you ask me.....payed way to much for this truck after finding out whats wrong with it and now they just want to suck my out of some more money.I do think they should look at my truck again at no charge but they keep telling me I have to pay a nothing 60 for them to found out whats wrong

hilldon

Oct 30, 2011

The most accommodating dealership I have been to.Came in for oil change and to have a noise checked out.Problem solved. Worked with service and salesperson. Fabulous.

dsarazin

Oct 17, 2011

We purchased a 2010 Ford Fusion Hybrid, a really nice car and had a remote starter installed on it. So far so good. We really appreciated the friendliness and competent service we received from Jim Alexander and Sales Mgr. Doug _________. The car was serviced and all ready to go as promised on Saturday morning. Jim took lots of time with us showing us the car's features and how to operate the remote start unit. We appreciated all of that. Since the car is a factory "buy back" vehicle from California, we also appreciated the assurance that Jim and Doug gave us about the measures that Ford Company takes to ensure that these vehicles are okay. We do really like the Fusion and all its features. Duane and Linda Sarazin

dstreier

Oct 10, 2011

I called one dealership, yours. I asked for new truck sales..got Bill Campbell..told him what I wanted..he did the work. I had done the research on the truck during the summer so had a good idea what to buy...Bill and I had it done in a couple days. He was fun to work with and got the truck from out of town..just so you know the truck was for my husband, he will only drive a ford truck, he is like a commercial for Ford..oh...and he went out of town the minute he got the truck to go hunting in th middle of nowhere in Big Fork, Mn..and locked his keys in the truck while showing it off to his brothers...go figure...called..ROAD SIDE SERVICE..the guy was there within two hours..great story..they stood around and talked hunting and trucks...such a guy thing...so there...also this is our 4th Ford truck in 34 years..DebStreier612-824-3075

Marvin Dahl

Sep 7, 2011

They were able to work quickly with a bad situation. I had a punctured Gas tank on a 20 year old vehicle on Friday of a labor day weekend.

nlm1124

Sep 2, 2011

Whether I go in to see Bill in leasing or Mike and his crew in Service, I am always treated with respect and kindness, and made to feel like a member of a special family.Even when I am there to complain or to try and act out a noise my car is making or describe something weird my car is doing, no one treats me like I am the one who needs an overhaul.I have such confidence in and TRUST for the emplyees at Freeway, that when I went in to say farewell to Bill and to wish him well in his retirement, I walked out sad that he was leaving, but smiling because I had signed for a brand new 2012...Good things like that don't usually happen to me.So thank you to all of you who turned a rotten week into a special one!Sincerely,Nancy Maker

kkardell

Aug 19, 2011

Brian and Carlos in the "quick lane" are great to work with. They are excellent examples of customer service. Dean and Scott both have great customer service too!

jerick1810

Aug 11, 2011

Never visited the dealership. Started the transaction via internet and email. Finally talked to Derek Jones and we discussed pricing to the point I was ready to make the deal. Derek offered to bring out a car to my home. At that point I explained it was not for me, but for my partner. He seemed okay with it and said he would be over on Friday. Friday came and went, no call, no show. Sent an email asking what's up? No response. Still no response. Apparently Freeway Ford is selective in who they will sell to. Be warned and don't waist your time with them. Less than a week later, we have purchased a new Ford from Tousley. They were the best and couldn't have been nicer.

epayan

Aug 1, 2011

This was a recall for checking the car. It was positive. I always do the recalls. It was a good experience becuase I didn't have to pay anything. Normally the dealer service is too expensive.

kcook29

Aug 1, 2011

I feel that we received a fair price and am happy with the monthly payment. We were planning on just looking and received such helpful and friendly service that we decided to purchase that same day.

PSSEscape

Jul 28, 2011

I always treat my car to the service department at Freeway Ford. I always am greeted as a friend and the service department always takes care of all my cars needs. Luis in the quick lane is the best. I appreciate that he remembers my name every time I stop in.

stevefurlong55425

Jul 12, 2011

I have leased two vehicles from Freeway Ford. Each time I visit for maintenance they are all friendly and efficient. This dealer stands above the rest when it comes to getting your vehicle in and out for service.

3splyruf

Jul 8, 2011

THIS IS THE WORST BUSINESS I HAVE EVER DEALT WITH!!! I HAD BEEN SOLD A LEMON ... A CAR THAT HAD BEEN IN AN ACCIDENT IN CALIFORNIA AND THE AIRBAG DID DEPLOY ... I WAS NOT TOLD THE TRUTH ON THIS VEHICLE AND GOT RIPPED OFF!!! I WENT IN AFTER FINDING THIS OUT ABOUT THE CAR AND THERE WAS NOTHING THEY COULD DO FOR ME THEY EVEN ROLLED BACK THE MILAGE ON THE CAR!!! THEY ARE FRAUDS AND I TELL EVERYONE I KNOW TO NEVER TO BUY FROM THESE SLEEZY PEOPLE EVER!!! THEY WILL SAY ANYTHING TO GET YOU TO BUY A CAR!!! PEOPLE BEWARE!!!

carrie6968

Jun 27, 2011

I bought a van and I had told them i was interested in buying the van, but i had to wait until i had a check clear my bank, they said that would not be a problem, they told me to write out the check and to call them when it cleared and then they would deposit it. The next day the check the check that I wrote out cleared my account and my account went negative, i am really upset about this because i would have waited to buy the van, I was told something else. I will never recommend this dealership to anyone and I probably will not go back, very unhappy customer. carrie oleson

a2t2

May 13, 2011

My service rep, Lewis, was great and very helpfull. My overall rating was good and not great because of the overly infalted prices of your replacement/service parts. The vast majority, if not all of the replacement parts which are the exact brand that Ford uses,can be purchased on-line or at an auto parts store for less then Ford charges. As an example, I drive a 2010 Mercury Manier Hybrid(love the car)and it needed a replacement Battery Air Filter, Ford's price for the filter was $44.95, I can but it for $25 which is a savings of $19.95 or 45% cheaper!

Peter Moe

May 13, 2011

Freeway Ford was very helpful and efficient in the repair of our new (used) 2007 Ford Fusion My issue is with Ford Motor Company. We recently purchased a 2007 Ford Fusion, and it's a great car, however recently we discovered that is was leaking fluid. I brought it to Freeway Ford on April 14th, 2011 and explained the issue.The problem was diagnosed as a leaking PS hose and it was replaced. However, the vehicle only has 34K miles on it, and I believe that this should be covered under Ford's warranty program. This is not caused by abuse, road-wear or long time in service, this is a bad hose that was installed on the car in 2007. This was not a little leak, this was a gusher of PS fluid.I have had GM vehicles for years and 110K+ miles and have never had a PS leak on them like this, it should be covered by Ford's warranty!!I feel that this repair and PS hose assembly should be covered by Ford under the 5year/ 50K mile Power train warranty. This vehicle has only 34,000 miles on it!I am very upset with this and would like some assitance from Ford on this issueThank youPeter Moepeter.moeatdonaldson.com952 / 887-3245

mpaaverud

May 2, 2011

We were very pleased with the overall experience of buying a new vehicle at Freeway Ford. Derek Jones, our sales rep, listened to what we wanted in a vehicle and guided us to the vehicles that had the items we wanted. He is very knowledgable about the cars and was able to answer all of the questions we had. We have already recommended Freeway Ford to others.

timneuman

Apr 13, 2011

I am very disappointed that you chose to discontinue the owner advantage program without notification. I requested a return phone call from Mike Umlauf but he failed to return my call. Iam also concerned with the advice given by the service advisor for unnecassary repairs. I am left questioning the credability and integrity of the service department.

DaleLarson

Apr 10, 2011

Brought the car in after seeing drips under the car for a few days...several issues were found and repairs done for $1,757...car was in from noon-Thur to 5pm-Fri...Scott checked me in on Thur, and Dean kept me informed on Friday. ...Scott called with the estimates (Thur) and explained the issues...he mentioned he liked to 'over-estimate' a little just in case...as it turns out the actual repair amount came out a 'little less', which I appreciated.Also appreciated the ride home Thursday from Brian.After I got the car back, I noticed drips still under the car for a few days...I called back and Dean said to bring it back in...Scott once again checked me in and I waited...no drips could be found and the concensus was that the drips were residue from the repair work...I went to the carwash and did an underbody wash...no drips found since...All is good at this point...and am satisfied with this latest service experience......we're intending to buy a new car in the Fall of this year...Thanks,Dale Larson (FF customer since 1978)

tddawson

Apr 9, 2011

Fantastic service! I bought my car at another dealership, but the other dealership didn't have any sense of urgency in resolving my issue. Freeway identified the problem, located the parts ASAP, and solved my problem. Great job keeping me updated throughout the process.

afenlason

Apr 8, 2011

Quick in-and-out for an oil change. Even though I had left at home the coupons for the tire rotation that I had printed out from my computer that very morning, the rep who met me at the service entrance found the coupon in the system and still honored the deal for me--which was really awesome of him! GREAT customer service. I just moved to town and am, thus far, very pleased with the service I have received from Freeway Ford. Keep it up--I'll keep coming back!

BSELTON

Apr 8, 2011

HAVE LINCOLN TOWN-CAR. CAME IN WITH BROKEN BUTTON THAT PROGRAMS TO OPENS THE GARAGE DOOR. PART HAD TO BE ORDERED. CAME IN EARLIER THAN ESTIMATED-WHICH WAS NICE.MARK BLOMSTER FOLLOWED THROUGH ON EVERYTHING. GAVE ME PERSONAL SERVICE-MAKING SURE ALL WAS TAKEN CARE OF PROPERLY-GOING AS FAR AS TO HELP RE-PROGRAM MY HAND HELD-TEMPORARY GARAGE DOOR OPENER-TO THE NEW PANEL ON THE CAR, AS WELL AS RE-PROGRAMMING THE COMPASS IN THE NEW PANEL-AS IT STATED "CALLIBRATING" AND THIS WAS NOT GOING AWAY.I WOULD RECOMMEND FREEWAY FORD IN THE MOST PART BECAUSE OF MARK'S ACTIONS.

petra131

Sep 4, 2010

I had my Ford Escape serviced at Freeway Ford last week and it turned out to be a major job (at least price wise) - $1,700. One would think that given the expense, of which over $1,000 was in labor - shocking, I would get treated with respect. Unfortunately, the person assigned to me, Mark Blomster, was less than professional. I wasn't expecting sympathy, but spending that kind of money, I did expect detailed explanation of the work, preferably longer than the one minute Mark took before he started acting annoyed with me. I don't know much about cars, so telling me the sway bar needs replacement and then borderline rolling his eyes when I asked what it even meant, was not what I was expecting. The day I picked it up, he didn't even look at me, just told me to go to the cashier, all the while busying himself with something else, probably trying to get out before the long weekend. I am not sure how long this individual has been working there, but with his attitude, one would hope he will be on his way out shortly. I can't judge the quality of work yet, given I only picked up the car a few days ago, but I would certainly discourage anyone from bringing their car for service to Freeway Ford.

edwardnjohnson

Jul 25, 2010

I purchased a used Ford 500 for my college sons to drive this summer and take to school in the fall. I was very relieved that the salesperson did not pressure me. He listened to what I was looking for and he worked within my budget. Once I made my decision, he made se the car went through yet another inspection before sending it off with me. The administrative process went very smoothly. The finance manager got me through all the paperwork quickly and he patiently walked me through the various options for maintenance programas for the car. After owning the car for a couple months now, we are all very happy with it. My fears about buying a used car were completely unfounded. It was actually a very pleasant experience.

jhnsncrl

Jul 22, 2010

I had a very positive experience with the servicing of my Ford Freestyle. It required some regular maintenance and also a small body repair. They were great in helping me prioritize the services I would receive this time and were creative in doing a quick repair to the body. I left feeling like I got a great deal and the work was top-notch. The sales manager and general manager were attentive and made sure I was satisfied. I will definitely recommend Freeway Ford to my friends and family!

MnDude

Jan 5, 2010

Very friendly and pushy when you come in. Will "accidentally" put things in a quote or contract you don't want.Will completely ignore you after you've signed the contract. After getting a hold of them on the phone, they suddenly become very aloof. I feel these guys are consciously being dishonest. I have very strong buyer's remorse buying from this place.

car987654

Nov 24, 2009

I test drove a vehicle on Nov 17th, and liked everything about the car, except noticed the "check engine" light was on. The salesman said it would be resolved if I purchased the car, but then told me that since they did not know how much the repair would cost, I should pay a higher price for the car. He offered me a lower price -with the check engine light on, or a higher price with it off! I was floored! He finally agreed to the lower price with the engine light issue resolved, but could not give me a straight answer about what the problem was when we came to pick the car up. He thought it was the oxygen sensor... Less than 70 miles later (2 days of driving), the engine starts sputtering so badly we were unable to make it home, and my trustworthy mechanic says that there is a serious issue with the ignition coils, and it will cost $1300 to repair. I called the Freeway Ford Used Car Sales Manager, and asked what he would be able to do to help make the issue right for us. He told me that he's sorry this happened, but his mechanics could not possibly have mis-diagnosed the problem, and that this "underlying issue" must have developed after I drove the car off the lot! He went on to say that he understands why I'm upset, but under state law he has no obligation to do anything. (Since our used car was over 100K it isn't protected by MN 30 day used car lemon law) Sounds to me like he has heard from disappointed customers before & is perfectly okay doing nothing to resolve the issues. I sincerely hope the $1000 they're saving by treating us poorly is lost 100x over by customers AVOIDING THIS DEALER LIKE THE PLAGUE. They are your worst nightmare, slick, weasel-y used sales car types, have proven to be dishonest & they don't care about keeping or satisfying their customers AT ALL.STAY AWAY!!!!!!!!!!!!!!!

swrangham

Nov 24, 2009

I test drove a vehicle on Nov 17th, and noticed the "check engine" light came on. The salesman said it would be resolved if I purchased the car, but then told me that since they did not know how much the repair would cost, I should pay a higher price for the car. He offered me a lower price -with the check engine light on, or a higher price with it off! I was floored! He finally agreed to the lower price with the engine light off, but did not give me a straight answer about what the problem was. Less than 70 miles later (2 days of driving), the engine starts sputtering badly, and my trustworthy mechanic says that there is a serious issue with the ignition coils, and it will cost $1300 to repair. So I told my story to the Sales Manager, and ask what he'll do to help make this right. He tells me that he's sorry this happened, but his mechanics could not possibly have mis-diagnosed the problem, and that this "underlying issue" must have developed after I drove the car off the lot! He went on to say that he understands why I'm upset, but under state law he's honored his obligation. Sounds to me like he has heard from disappointed customers before; I am not talking about the law, I am asking for honest customer service! I do not trust this dealership to take care of me as a customer, and recommend that you look for another dealership. Morrie is great!

lisarinho

Mar 23, 2009

I bought a used saturn from this dealership- but upon bringing the car in for service, I got scrutinized because my car was not a ford. The worker kept bringing up that it was a ford service center, not a saturn service center, and that he shouldn't have to know anything about a different model of car. I was only bringing my car in for an oil change, I've had about 4 different brands of cars- and have been able to change the oil in every single one of them.. and i'm a female graphic designer, not a mechanic. Prior to coming in that day, I had requested mobile 1 be used when I made the appointment (this was 3 days prior-) they said they would have to order it in and set the appointment. They recommended I bring my own oil filter, as they took longer to order in- this I did all of this. It seemed that the service would be above and beyond up until the time that I actually got there. Figuring everything was in place due to previous discussion with someone else on the phone, and clarification of my previous requests/specification to this salty service worker, he told me to come back in 45 mins to pick it up. I gave him about an hour and a half, just to be safe, and upon returning, he told me he had bad news. WORST thing to say to someone getting their car serviced- by the way. I was worried for about 10 seconds until he went on to explain that he hadn't done anything to my car because they didn't have any Mobile 1. My car sat there for well over enough time to make 2 oil changes, and he couldn't even call me to inform me of this mishap. He continued by saying his phones did not work, even though I heard someone on the phone when I was there dropping it off, and further more, EVERYONE has a cell phone. There was no reason why he couldn't call. It wasted my entire day, just because I purchased a Saturn at a Ford dealership apparently. I will never purchase/service/recommend this dealership to anyone because it is official that they really could care less about you after you drive off the lot.