Used Cars for Sale at Ganley Honda in North Olmsted, OH

dpbCLE

Oct 31, 2016

I had a great experience with Eric. I made an inquiry on the website and he contacted me before I showed up and had the car I was interested in ready to go. He showed me a couple of different cars and was very patient and helpful with financing. He came up with multiple payment plans on each car I was interested in until we settled on the best option for me. When I came in the next day to complete the purchase, he made sure everything was ready before I got there. He was good at following up on questions.

sandy

Oct 31, 2016

Just staring out as a new salesperson, George Sadler, already has it nailed. We were greeted with a friendly and enthusiastic manner including a genuine interest in meeting our needs. A very comfortable way to start the car buying process. George is easy to talk to and soon we were discussing mutual interests. George inquired about our requirements / desires in regards to a vehicle. Getting to know features of a newer car was important as I had not had a car later than 2003. George explained the newer features. I came back for a refresher course once I purchased the vehicle. George was happy and eager to assist. Thank you, George Sadler, for a very positive, enjoyable experience!

Jorge1252

Oct 30, 2016

Great people to work with. Adam was my sales guy he did everything possible to make my buying experience easy and smooth.... drove all the way from New York City it was worth it. Also Mike helped me out a lot with me getting financed thanks Mike...

Mo

Oct 29, 2016

Great service department Friendly and professional staff Highly recommended

Stephanie

Oct 28, 2016

Just had the service yesterday so don't fully know the quality yet. But based on the attention to detail, I suspect it will be A1. Michael in the service dept was excellent in listening and explaining everything! Brakes are great again.The new facility is really nice for customers. I appreciate all of the little things that were available. Loved the chairs with the tables attached for media. And the cookies were yummy! This was my first visit for service but not my last. Thanks!

ep

Oct 27, 2016

excellent job by Ganley service. well done. new showroom is nice

Tony DiCaprio

Oct 27, 2016

I spoke with a sales rep named Jeff Smith on the phone and he was very pleasant. A week later, my wife and I were waiting for the 2017 HrV EX in black and decided to run out this past Sunday to test Drive the car. Jeff met with us in a cordial and professional manner. He is good at multitasking as he had numerous customers but did what he had to do to listen to us and answer our questions.After the test drive we liked the handling of the car, the appearance and options included. We decided to purchase and my wife handled the negotiations, presented her presentation to Jeff.Jeff reviewed and took our proposal to Anthony Mascia, a Sales Manager. Anthony was professional, amiable, firm yet fair accepted our proposal and the sale was completed. The facilityIn North Olmsted, OH was clean, roomy and pleasing. Honda has good products with an excellentRecord. We also own an Acura MDX which is a wonderful road trip vehicle. When you have a spectrum of products like Honda offers all you need is a couple professionals like Jeff and Anthony.They made sure we were satisfied, answered all of our questions and handed us the FOB's. Jeff explained the operations inside the car and set my wife's IPhone with the Bluetooth. Overall our expectations were exceeded and we love the car.Sincerely,Tony DiCaprio

Litc760

Oct 25, 2016

Mr. Izzo is a wonderful salesman. I got in there, told him what I wanted and he got it done! The entire time he was very personable, friendly and professional! :) He even took it upon himself to speed the process up at times when it seemed to be treading slowly. He did a wonderful job explaining the car inside and out before and after the purchase! He is truly a salesman who cares about his buyers.

Lindsay Pritchard

Oct 24, 2016

Always a great experience! Everyone is always so friendly and helpful. You have a customer for life!

rafael chajon

Oct 21, 2016

Stopped in for a quick service/repair, everything was handled professionally.

Jaci Ortiz

Oct 20, 2016

received excellent service, very helpful! will highly recommend

Tina

Oct 20, 2016

Eric and the entire Ganley staff did an awesome job! They made the purchase of my Honda smooth and easy. I would highly recommend Eric to anyone I know looking for a new or used Honda

npalley

Oct 18, 2016

My salesman (Bobby Ross) was fantastic and very knowledgeable. He was very willing to work with me and get me the best price possible. I'm very happy with my experience and my new Honda CRV!

Richard Tong

Oct 17, 2016

EXCELLENT customer service. Your representative was extremely attentive & detail oriented. We are very satisfied.

jcvd

Oct 15, 2016

Bought a new CRV today. The guys at Ganley were simply outstanding in every way. Professional, helpful and fair. I would highly recommend the dealership and the folks I worked with. I never felt rushed, they took all the time I needed to get comfortable with the purchase and were generous with their time afterward to show every detail on how the car worked. Would highly recommend them.

Carl W.

Oct 14, 2016

We recently purchased a Honda CRV at Ganley Honda in North Olmsted, Ohio. We couldn't be more satisfied. Our salesman was not pushy and extremely knowledgable (he knew every answer to our questions without having to look it up). We highly recommend Ganley Honda. By the way, this was our second purchase there, and we plan to continue using them from now on.

Linda Colombo

Oct 14, 2016

James Zappitelli, Service Advisor, is always so very helpful to me with any issue or concern that I bring to the dealership and politely/cheerfully strives to bring resolution to all of them. No problem is too great for Jim to address--and he is also a very patient Service Advisor with my many questions!!!

John Waggoner

Oct 11, 2016

Bobby did a great job and was very responsive and helpful

Doeleene McDevitt

Oct 9, 2016

Good service.Pleasnt and fast.They are very helpful explaining what is needed done so my car is safe for me to drive.

eric1013

Oct 9, 2016

Ganley Honda gave me the best deal in leasing a 2016 Honda Fit. It has many wonderful features that I would have never been able to figure out myself, but with the help of Adam Reebel I have them all up and working. He was very patient with showing me how everything worked. Very friendly and easy to talk to. I felt like I could ask him any question about the car and he would know the answer.

Mjgeorge

Oct 8, 2016

I initially worked with Adam Reebel on my first visit to test drive a CRV. Adam was very helpful and knowledgable about the vehicle. I was very happy with the vehicle that I test drove. Adam did a great job of keeping in contact with me but not being too pushy. I had bought my last vehicle from Peter Kash, a 2005 CRV and was very happy with it and the buying experience. I left Adam as my last stop because I hoped to purchase my vehicle there and hoped to get my best deal there. The day I purchased the vehicle I met with both Adam and Pete. Both were easy to talk to and very cooperative in the buying process. I feel like I received the best offer from them so we closed the deal. My dealings with Mike Sintoni at the end was also very comfortable. Mike took time to make sure I understood the paper process and guided me along the way. In conclusion, I don't think I could have had a better experience. They made me feel like family and I will surely recommend them to anyone looking for a new car. I will be back for my next purchase.

Larraine McLaughlin

Oct 6, 2016

I was pleasantly surprised by the renovation that was done at Ganley Honda in North Olmsted. Very nice facility.

HKGaynor

Oct 5, 2016

I was not intent on buying a car but saw on the Ganley site that they had one I was considering in stock. I wanted a 2017 Accord, manual transmission--not the easiest, most prolific car on any lot! They didn't have the color in stock but had the same model for me to drive. Justin and Adam were both very helpful, answered my questions and made me feel comfortable with my purchase. I had never bought a new car before and I'm super happy with my experience and the vehicle. I will certainly recommend Ganley and Justin and Adam to others.

Muhammed

Oct 4, 2016

I've been searching for weeks for a car and this is the first place I felt like I was really being taken care of. Steve Salem was awesome. Steve really tried to make me feel comfortable and was honest and not pushy. Steve made me feel like he was looking out for me and wanted to get me the best deal. He made the process go smooth and easy. If you want good experience from a honest salesman, Steve Salem at Ganley Honda is the answer. Top Notch!

Columbus Customer

Oct 3, 2016

We found the car we ultimately purchased on-line and in the course of our search (prior to visiting the showroom) we had the opportunity to speak on the phone and exchange e-mails with several representatives of Ganley, each of whom was courteous, professional and responsive. When we decided to make the trip from Columbus to Cleveland to see the car, Tiffany greeted us as if we'd been friends for years. We were buying the car with and for my son and Tiffany treated him (and us) with the utmost level of respect (sprinkled with the appropriate level of humor). Did I mention that we were buying a used car? We appeared to be (and felt as if) we were getting the same level of service and attention as the customers buying new cars. If we are in the market for another Honda in the future, we would be willing to make the drive to Cleveland again based on this buying experience.

Jeanne Foote

Oct 2, 2016

Loved the coffee and water and the space to wait . I needed an oil change and tire rotation. Great job.

Joyce Veres

Oct 2, 2016

I was so totally satisfied and everyone was so very very friendly. My sales person Tiffany Kruzer was so very nice, professional and treated us like family. Any questions we had were answered and everything explained to us.

Kavya

Sep 30, 2016

This is my first car. I am happy with the purchase. Friendly sales persons. I would buy my next car in ganley. They provide very good customer service

evan Moodley

Sep 29, 2016

I was very satisfied with the service I was provided. Everyone was very ready to assist me with whatever question I had and the process went very smoothly.

Hondagirl,robin1

Sep 29, 2016

Tiffany takes a personal interest in choosing a car for me and my family. She is always kind and supportive and works with Pete to give the best price.

rh0425

Sep 29, 2016

I was very impressed by Ganley Honda when I bought my Odyssey in 2007. I came back at this dealer because of their high customer ratings. I'm glad I did because they (Ms. Kruzer) was very professional, experienced and her knowledge of the vehicle was impressive. I will come back to Ganley when I shop for a new Honda to replace the Odyssey. Thank-you!!

shan5524

Sep 29, 2016

I am always treated so great when I come to Ganley Honda North Olmsted. Tiffany my sales girl is amazing she goes above and beyond.

Tiger8it

Sep 29, 2016

We were referred to Ganley Honda by a close friend. It's a great place and good people for your next car purchase experence! Tiffany was great. When purchasing or leasing a Honda, we won't go anywhere else.

ELH

Sep 28, 2016

Tiffany did a great job working with me to get me everything I wanted. This was my third time working with her and I can always count on her to pull through.

Kristyn Haschka

Sep 28, 2016

I enjoy working with Tiffany. She is friendly andstraightforward without being pushy. This is the fourth vehicle I have gotten from Ganley and I like the dealership in general. The people are friendly. They don't talk to women as though they are idiots like many dealerships do. Car buying in general can be painful and Tiffany makes it pain free.

PJ

Sep 28, 2016

Several weeks ago on a Sunday afternoon, I had a chance meeting with Giovanni (Johnie) Izzo when I suddenly decided to stop at Ganley Honda as I was driving home from shopping. I wanted to look at a CR-V to see what they were like. Johnie introduced himself and furnished me with the information I needed. About a week ago, my wife and I were driving by and stopped at Ganley on the spur of the moment. Since I had Johnie's business card, I asked if he were working that day. We took a demo CR-V for a test drive and decided to lease that vehicle. WE were very impressed with Johnie's knowledge of the vehicle. After all the papers were signed, he spent a considerable amount of time with us setting up the electronic commands to our liking. We also own a 2013 Odyssey which is from a different generation so Johnie's help with the CR-V was invaluable. In all my years of purchasing/leasing vehicles, I have never met a sales person who was so intimately familiar with an automotive product and willing to spend as much time as necessary with us. We consider ourselves extremely fortunate to have had business dealings with Johnie Izzo at Ganley Honda and would recommend him to anyone interested in a Honda product.

Cmoore806

Sep 27, 2016

I had to wait quite a while for my new Ridgeline but Tiffany Kruzer kept in close contact and made sure I had everything I needed.

moore_44

Sep 27, 2016

Tiffany Kruzer helped me and made the process very fast and easy. I've leased from this company for the past 6 years and I will go with Ganley Honda for my next lease as well. Always a good experience.

Aimee86

Sep 26, 2016

My visit to Ganley was a very smooth experience beginning to end. Tiffany had the vehicle ready for me to test drive, went through all of the particulars with me, & I went home with a very clean used car. All of my questions were answered & I knew I was driving home a quality vehicle.

joedog

Sep 26, 2016

We came from Johnstown, Ohio to look at an Accord Coupe. The sales person, Jake Filimon, has the care ready and washed by our arrival. The car service we received was excellent.

Konisiewic.Richard

Sep 26, 2016

Adam was an excellent salesman. I appreciated his attention to details of my sale even after I drove the car out of the lot. He has good follow-up--and that is the difference between a mediocre salesman and an excellent salesman.

tom t

Sep 25, 2016

We purchased our 2014 Honda Civic from the used lot and we are very pleased with the car and service we received. Eli worked very quick to get us in&out as soon as possible because of our schedule

Cheryl

Sep 24, 2016

I have worked with Gandley Honda for years as a customer . Have never had a bad experience

Mariellen

Sep 24, 2016

The customer service is excellent! Ganley honestly cares about their customer. They offered me useful tips and guidance to make the best decision to benefit my needs.

Chris Smith

Sep 22, 2016

Eli Elias was very informative and did a great job answering the questions I had on the Honda Odyssey. Eli was personable and I felt like he was working with me to get the best deal and not just sell me a car. Not only did Eli sell the car he also informed me of Ganley Family Insurance. I saved even more money by switching my insurance with them. Working with Mike on the finance side was a smooth process. Mike provided the options clearly and answered all my questions. My wife and I came in late to the dealership that day and even though it was close to closing time I did not feel rushed and Mike had no problem explaining the contract with me so I felt comfortable when we were finished. Basically working with Eli and Mike, and then getting the call from Dino Gentille from Ganley Family Insurance was a very worthwhile experience that ended up saving me money. I would recommend Eli, Mike and Dino to friends, family and anyone else I would talk to. I felt like they were working with me, not just selling me.

MHirsch

Sep 19, 2016

I just bought a 2016 Honda Fit from Ganley last week. Every part of the experience was great! Our salesman (Adam) was super helpful, knowledgeable, and quick to get in contact with when we had any questions. The sales manager and finance manager expedited the process, got my payment lowered, and pushed everything through so that I was able to leave with my car faster than I thought I would. I'll definitely come back when I'm ready to trade the new one in!

Sandy

Sep 19, 2016

The team at Ganley Honda is terrific. They genuinely work with you to try to finalize the deal so that both the buyer and seller feel good about the result. Adam Reebel was my sales rep and he was so pleasant to work with. No high pressure sales tactics. He took the time to show me all the features of my new vehicle so that I would not be surprised. I have repeatedly gone back to Ganley Honda bcause other Honda dealers don't quite measure up.

LoveMinivans

Sep 16, 2016

Eli Elias did a great job of getting us into our new minivan and out the door in one visit of less than 3 hours.

luvanjava

Sep 16, 2016

I would like to commend Adam Reebel on a job well done!! When I called and spoke to Adam about leasing a civic, he kindly made the appointment for us the following day at 3:15. We arrived promptly, he had the car all pulled up and ready for a test drive. He was very friendly and knowledgable. I asked how long he had been there and he said 4 days!! I was very impressed!! We had the whole deal done and were on our way home in our new Honda Civic by 6:20 that day! We love the vehicle and would definitely recommend Ganley to any of our family or friends looking for a vehicle to purchase or lease.Thanks again for a very easy smooth experience!!

Jack B

Sep 14, 2016

Despite what is claimed, it is not possible to get any of answers to questions or even the courtesy of a response from Mike over the phone or via text or email. It is all about games and lies all in the name of physically luring you into his dealership. As a former customer of Ganley and Ganley Honda, he single handedly has turned me away from Ganley forever.

Jess

Sep 14, 2016

Gio was very nice and funny from the get go with me. He is a great salesman!! My experience was awesome....I got to watch my Steelers play on Monday night football while I waited for my car to be detailed. He was very personable with me and my fiance, always keeping in touch, and overall a friendly guy. Everyone there made my experience amazing!!

Stoff020

Sep 10, 2016

Having knowledge of product and following your business outreach has always been my key Eric M. Was a great connection for my wife and I were more then happy with are purchase.

cstahl79

Sep 9, 2016

My experience was good. We got family vehicle we were looking for. Everyone was nice and courteous with small children and Eric was eager to help meet our needs

hondashopper

Sep 6, 2016

Started with an internet sales quote from Mike. Gave us an initial quote on a CR-V EX-L with navigation. We wanted an additional quote for a CR-V EX-L without navigation. He told us he didn't have time to give us that quote over the internet, and to visit the dealership in person. Visited the dealership and another employee working with Mike (can't recall his name) asked us to fill out the finance paperwork without even quoting us a price. Also, told us that filling out the finance paperwork would not be a hard credit check. We offered to pay all cash for the vehicle and they still wanted us to finance, claiming that the dealership does not get a kickback on financing. Went through the whole "let me show this to the manager" negotiations. Agreed on a price and began filling out the finance paperwork. Mike returns a few minutes later and tells us he can't do the price that we had agreed on. Bait and switch tactics the entire time. Do not waste your time here!

Kobymel

Sep 6, 2016

Mike was walking the lot when he asked me if I needed help. I was just looking at the time but ended up buying my new Honda Odyssey Touring. He got right to it and gave me a deal I was happy with. Financing was a breeze. The service was top notch.

Lessee of Honda

Sep 5, 2016

Just leased my 2nd van from Tiffany Kruzer at Ganley Honda. Both visits I experienced a very professional, friendly and easy car leasing experience. Everyone at Ganley really goes above and beyond to make sure you are getting the right car and leave satisfied.

Troy Zavagno

Sep 4, 2016

Clean and super friendly staff! Was able to get in and out quickly. Staff went over all issues and did not pressure to resolve them all at once. Even helped me put together a plan of priority for fixing.

ALEX BEDERMAN

Sep 4, 2016

I purchased yesterday used car that was advertised online and very satisfied with sales service by Jack Filimon. Very honest , flexible , knows industry and no pressure during the price negotiation that we always worry buying carthis was a first experience with Ganley Honda and I am happy with service by JackThank you so much; you guys rock! Alex BedermanSolon, OH

pegk

Sep 3, 2016

Eli Elias sold us an awesome Civic Coupe!! We had no intention of buying that day, but he sure changed our mind. The car is so sporty. We get compliments on it all the time!! I never had a car I felt so protective of!!!! Eli was a lot of fun to work with, and was able to answer all questions. If we have to buy a car again, Eli will be "the man" !!

Rada Milojevich

Sep 1, 2016

I've been using your Service department for years and have always been satisfied. Wendy and James always provide exceptional customer service skills to me (in addition to other customers).It's not often that I compliment the high service levels of a company, but, your front line staff is excellent.

Cheryl

Aug 21, 2016

I am not easy to please but these guys never disappoint. Fantastic!

Kenji Kurokawa

Aug 18, 2016

I leased my Honda Civic through Ganley and I also own an Odyssey which was purchased from Ganley. On every occasion when I brought either the Civic or the Odyssey in for service I was fortunate enough to get MICHAEL LANDINO as my service advisor. He is courteous, helpful and always conducts himself in a very professional manner. He is a real asset to your organization. Kudos to Mr. LANDINO!

MaryEllen Kelly

Aug 17, 2016

Thank you for another good experience. Ed Stein took good care of me and explained everything.

guru

Aug 17, 2016

Gio is really nice, friendly and good salesman at Ganley Honda.This is my first purchase at Ganley and it was very good experience, dealing with Gio.

JG

Aug 16, 2016

Over all very happy with not only the service but speed the tepairs were done and quality of the repairs

David D

Aug 16, 2016

This is our second Honda purchase from Ganley in less than two years. Both experiences have been quick, pleasant and painless thanks to Hazmo Tannous. He is always professional, courteous and does not pressure us. Hazmo is also very accommodating with his schedule and communication, we were able to work out many of the details of the purchase via text and phone calls so there was not a great deal of waiting at the dealership when we finalized and picked up the car. This was very convenient for us as I work on the east side and was not able to get the dealership until it was almost closed for the day. Hazmo stayed past closing to ensure everything was perfect on our car and even cleaned/gassed up the car himself before we left as much of the service staff was gone for the day. Hazmo also answered all of our questions thoroughly and, if he didn't know the answer, he promptly found out and got back to us right away. We will definitely recommend Ganley and Hazmo to our friends and family for future car purchases. Thank you Hazmo!

lagorris

Aug 13, 2016

Great service. Very friendly people. This is our third purchase/lease from Ganley Honda They went above and beyond to assist us in our needs.

rayzhang

Aug 12, 2016

I first communicate through email. They offer an price and then I ask for another price XXX for bid. They replied that "if we offer you this price XXX, would we earn you business today." I reply "Yes. I will drop by tonight". After I reply, they never reply and I call the sale man I contact, no one pick up and I leave a message. When I come to the store, they only offer me the price they offer at first. I question them about the email. The sales man says "I was saying if ". This is the so claimed NO1 dealer ship in Cleveland. Definitely not going again and not recommend.

ari.m

Aug 11, 2016

I was there a month ago looking to buy a Honda and i ran into a car that i wanted (Honda Accord ). A worker there by the name of Mike Proffitt (sales consultant) helped me as soon as I arrived there. Mike was really knowledgeable about the cars in the lot. He helped me by deciding on the car i was interested in , he was happy to help out by letting me take it for a test drive , and making sure i knew what qualities the car had, He also ran a car fax report and talked about the payments . Mike made me feel comfortable in the dealership and helped me decide on the car.A month later and iam very happy on the car i got , the staff at Honda is really proffesional, helpful and friendly !thank you guys !

Todd

Aug 10, 2016

Had a recall on my 2003 Honda Element and called to make an appointment, I told them of my special situation with a baby coming at anytime and they got me in right away. Wendy and Sara in service were AWESOME!!! The job was done in an hour, plus alerted me of another recall that would fix the warning light on my dash and we scheduled to get that fixed...I'm in the market to look for a newer Honda Element and would give Ganley Honda an opportunity for a sale!

Mary G

Aug 6, 2016

I have been very satisfied customer of Ganley Honda since 1988.The staff is knowledgeable, professional, and courteous. I have purchased multiple vehicles there and would recommend anyone who is looking to purchase or have maintenance done on a Honda to go there. They are top notch !!

Ed Martin

Aug 5, 2016

Wendy Fees is an outstanding Service Advisor. This was my first time visit and she handled it in a most exemplary manner.

rlgilmore

Aug 2, 2016

I've purchased and/or leased 4 vehicles at Ganley over the past 12 years. Each sales experience was great. I worked with a great sales representative who understands my needs and makes recommendations aligned to my needs. She even goes above and beyond to keep me informed about opportunities and her follow up is very timely. Tiffany Kruzer is more than just my sale representative, she's my an advocate and I sincerely appreciate her service.

Honda

Aug 1, 2016

Tiffany is really good to work with and makes the transaction easy going. She addressed our concerns and did follow up as promised. Would recommend her to others.

Steelers58

Aug 1, 2016

The rating for my visit was Tiffany was very helpful to my wife and I in choosing the vehicle we are leasing. Upon explaining to Tiffany our wants and needs they were met with no problem. We have dealt Tiffany in the past and this is what brought us back.

judy anderson

Jul 29, 2016

Wendy did her usual good job of scheduling and quoting for our car.The waiting area is very nice.We moved from Columbus a few years ago and bought the car there.

Katie

Jul 27, 2016

Very nice and thorough customer service and very prompt and efficient repair service.Nice lounge area for working.

hondalady,4147

Jul 20, 2016

My husband & I were intimidated with the technology on today's cars. Our sales agent, Eric Mercier, was most understanding and knowledgeable and all our fears were replaced with comfort in understanding the technology that will keep us safe and enjoy the amazing features of an amazing CR-V Touring. We are elderly and the safety features are of utmost importance. Keeping the car in the lane, distancing and stopping safely, hands free calling is only a touching down of the many wonderful features of this amazing machine. Eric was extremely courteous and patient with the many questions we had. James Zappitelli from the Service Dept was extremely helpful and efficient. Anything thing we needed, James efficiently had it taken care off. It truly was a wonderful experience at Ganley Honda. Everyone was so nice to deal with. Thank you Eric & James. We will definitely share our experience with others. In the last 25 years, we have had 2 cars and a van. They are all Hondas. Our van is 15 years old and is still performing well. Still not ready to trade her in. She is so dependable. Thank you Honda for keeping us safe and driving in style.! Kathy Bricker

Leanne

Jul 13, 2016

She said she would check the transmission fluid to see if it was okay, because it was time for a change. After checking it, they said it didn't need it. I was pleasantly surprised!

Gerald Reitz

Jul 11, 2016

Ganley Honda in North Olmsted always has a great selection of new Hondas, and also the best Lease deals in town. Eli Elias Is knowledgeable and very helpful and easy going, buying a new car doesn't have to seem like a trip to the Dentist. Ganley Honda is not the closest Honda dealer to my home but I always go back.Gerald Reitz

mwilliams69

Jul 9, 2016

I was very impressed with the service and vehicle selection Ganley Honda had. I was even more impressed with my sales associate Eli Elias and the rest of the staff. Eli is the utmost professional and made my experience extremely enjoyable! I strongly recommend Eli as a sales associate and believe he is a valuable asset to the Ganley Honda staff!

Marilyn Carney

Jul 8, 2016

execllent service and waiting room was clean and appreciated water and cookies provided

Jill Radzin

Jul 8, 2016

If you are looking for a dealer who will work with you as well as for you, look no further. Strongly recommend you see Eli Elias!

Therese

Jun 22, 2016

mike was very great to work with, friendly and knowledgeable

Ryan P.

Jun 16, 2016

Eli & Pete were great to work with. Sometimes the car buying process can be a pain but my experience was excellent. Eli is prompt and was very knowledgable about all facets of this process.

Jimmy Mel

Jun 14, 2016

Had a deal with the sales guys who were fair. Went to financing, and when I question my rate, the finance guy told me that I can take my business elsewhere. I have a 795 credit score and didn't think a 4.4% interest rate was fair. Went to Sunnyside Honda and they were awesome. Got a deal done in a day and a rate that was appropriate. Thank you finance guy for being as rude as you could have been. Made my experience at the other dealership worth it. I will never recommend this dealership. Customers have a right to question as long as it's done professionally, which it most definitely was in this case.

Aaron

May 29, 2016

I went to the dealership and looked at the specific car for over 10 minutes and no one came to greet me. I left and came back another 10 minutes and still nothing. The size of this dealership is so small and to still not get any service is sad. Over email and text they were very curtious with info.

Ian

May 29, 2016

Tiffany Kruzer continues to be a great business partner! This is my THIRD car with her because she understands the long-term relationship with her clients... she isn't pushy, answers my questions, & guides me in the right direction. I shopped around alternate car dealerships a bit more this time around (only because I was considering changing brands) but I found every other car salesperson to be hyper-aggressive, time-bound, & overall ANNOYING. This ultimately brought me back to Tiffany for year #9 :)

Joseph Roth

May 29, 2016

I have purchased many Hondas from Ganley and continue to do so because of the overall experience including and most important the people (starting with Pete Cash and including Tiffany).

Martin Koneval

May 29, 2016

This was the first service, maintenence , (oil change - 5,000 miles ) for our Honda CRV. We returned to the dealership where we purchased the vehicle. We were able to use a coupon and were able to get an appointment within a day's call ahead. Overall pleased with service.

Dave

May 28, 2016

Excellent service at Ganley Honda. Recall of air bag.

Ian D. MacKinnon

May 24, 2016

I brought my Accord in for an oil change and tire rotation. I was greeted immediately at the door and made to feel comfortable. I was seen by my service representative after only a minute, signed off on what I wished to have done, waited a while, and before I knew it, the car was washed and ready to drive home. Everyone was attentive to my needs, from the first greeting, the care of the service representative, (the mechanics in the background) through to the friendly and very efficient cashier. I have been bringing my Honda to Ganley's Service for seven years. I have tried other Honda dealerships - but now I go to Ganley's exclusively. Thanks to everyone there for taking care of my car!

pleased customer

May 24, 2016

Wendy Fees is the best! she is the reason that we service our cars at this Honda dealership and she is the reason that we have purchased two additional Honda vehicles with this dealership!

Ray Angeline

May 18, 2016

I got very good service at Ganley Honda and believe I got a good deal on my purchase. I would recommend this dealer to my friends and family.

Tim

May 12, 2016

I worked with Mike Sheppard and the whole team at Ganley Honda to get our new Civic and it could not have been easier. I initially made contact with Mike via the internet. He asked a few questions, but did not bombard me with emails like some other dealers. When it was time to look at the car I set up a time with Mike and came in. He had one of the sales employees help us with the various cars we were interested in. When we were done we sat down and went over the price. There were a few things to work through, Mike was easy to work with. There were no games with the price of the car, they gave me a good deal and we were driving away in the new Civic a week later. I would recommend working with Mike and the entire team at Ganley if you are in the market for a new Honda.

Bernie Machovina

May 2, 2016

Everything was fine except it took a long time to get everything finalized but it was worth it in the end. Everyone was very friendly and helpful. I had a few minor problems but all was taken care of by very nice people.

Crvguy2016

May 2, 2016

Kelly and Mike worked to get me the best deal they could, and really took their time with me. I got the right car for me and a lease I could afford.

rickneub

May 2, 2016

My car buying was very professional and the process was streamlined due to the help of Eli Elias. Eli managed the process from my original inquiry (TrueCar.com), talking to him on the phone, locating the car I was looking for (in Michigan), and then had it delivered and ready for pickup in record time. I want to thank Eli for all his help and would highly recommend him to friends that are interested in buying a new car.

drseballos

Apr 30, 2016

The experience was pretty good. I felt good about my purchase and was ablate get a good price. I will consider buying from you again.

Karen Kaufman

Apr 29, 2016

Rachel in your service department is great to talk to. She is an asset to your company! A real keeper! The cashier was very nice too. Both ladies very friendly!!This location is under construction and an employee outside smoking assisted me in getting to the right spot so I really appreciated his help. He was very nice.

Rick DiLisi

Apr 29, 2016

I trust Wendy Fees. She has been treating me well for years. She is knowledgeable and very pleasant. She is very respectful with her customers. Ganley Honda is most fortunate to have such a dedicated and gifted employee.

Dryes

Apr 29, 2016

Eli did an amazing job!! He figured out exactly what I needed and got the job done! Now me and my family are enjoying a new Odyssey and the best experience I ever had. Thank you Eli!!!

Rose Marie

Apr 28, 2016

Car purchase process was quick, pleasant and easy.

dlnelsen4

Apr 24, 2016

This car purchase has been a great experience from start to finish. And I attribute all of that to my Sales Consultant, Hazmo Tannous. I was very fortunate to have the pleasure of meeting Hazmo when he responded to my inquiry over the internet. From start to finish Hazmo set the tone. From start to finish,there was no pressure ever and total respect for my needs. Not his need to make a quick sale, for my needs to work within a budget yet get the car I wanted. As well the the overall Ganley Honda experience was exceptional. Everyone including the General Manager were very friendly and attentive. I should add, I came in looking to buy a Toyota Rav and eventually left with a Honda CRV. Absolutely no comparison and I have been a Toyota girl , owing a Corolla and a Camry. As well, I am a single female and never once did I ever feel that I was being compromised in any way just because I was a female. Respect for all of the above led to trust which led to a sale for Hazmo and a great experience for me! Thank you Hazmo and Ganley Honda!

Matthew Levit

Apr 22, 2016

Today i got a lease on a new Honda Accord from David Runser and had an amazing experience. He was extremely friendly and knowledgeable and made the entire process very easy and simple. He answered every question i had and even some i hadn't thought to ask. I'll definitely be recommending Daveto my friends looking for cars

mpetrie814

Apr 20, 2016

Needed to get a new car leased right away as my vehicle was close to dying. Geo was very helpful on sorting things out and being very practical with the experience. He was very friendly and the process was overall really quick and painless. Will buy from him again in the future!

Mary Juliano

Apr 19, 2016

I was 100% satisfied. Everyone was friendly, courteous and helpful.

Kscott3

Apr 19, 2016

The last thing I wanted to do on Good Friday was shop for a car. Stopped at Ganley Honda after visiting 3 other dealerships. Giovanni was awesome. The best car salesman I have ever worked with. When the car I originally was looking at wasn't to my liking Gio did his very best to find the right car he knew I would like. He put me in a 2013 Honda Civic that was perfect and worked with us as best he could on a price we would be happy with. Next car I buy will be at Ganley Honda with Giovanni as my salesman.

Joherke

Apr 18, 2016

The experience was simple and quick. The sales staff was easy to work with and made sure the process did not drag on for hours.

Sal

Apr 18, 2016

My experience at Ganley was wonderful thanks to the help of Giovanni and Mike. The Honda Pilot is awesome but the experience of buying the Pilot was just as good. Thanks again and looking forward to a long lasting relationship.

Alex J Graff

Apr 17, 2016

Everyone was really friendly and helpful. They were also patient.

Brandon

Apr 17, 2016

They were extremely helpful, Eli Elias is an outstanding sales person. I would recommend anyone looking for a new Honda to pay him a visit!

Craig Bevan

Apr 13, 2016

Luke was our salesman and did a fine job. Met manager and finance people and pleased with them also. Luke explained all features on car and answered all questions. Will return again.

PSieg

Apr 13, 2016

Eli was very helpful throughout the entire process. I went into the dealership on a busy Sunday afternoon and by Thursday I was driving my new car. He helped me every step of the way finding the perfect car.

George

Mar 30, 2016

Let me just start by saying that this is my 6th car I've bought from here in the last 6 years and always a fast experience compared to other places I've been. Tiffany(my salesperson) always gets me the best deals in a fast reasonable time frame. The managers are also all amazing to work with... I've dealt with Pete, Nick, Bob and Ron. The finance guys Tim and Brian work together to get me in and out quickly so I can enjoy my new cars. I also get my service done here even now that I've moved over an hour away. Because I've Boughton multiple cars with them I always get discounts on service and sometimes free oil changes. Thank you guys again for a great experience!

AM4

Mar 29, 2016

This was my first car buying experience ever. Going into it I was hesitant and had my guard up because of some horror stories I've heard about car buying. Dave completely proved me wrong. He was upfront, honest and went thoroughly through everything so that I could understand. The thing that stood out the most to me that I really really appreciated is that he didn't pressure me to show up the very next day to buy. It honestly couldn't have gone any better. Dave definitely set the bar high!

MichB

Mar 29, 2016

Tiffany was honest, forthright and down to earth with me when I purchased my new Pilot! She was incredibly helpful and quick to follow-up. The actual sale took longer than I thought it should, but overall, I'm extremely happy with my experience and have already referred friends to Ganley Honda and specifically, Tiffany.

Randall Volk

Mar 24, 2016

Ganley Honda made my first lease experience quick and enjoyable. Luke Dorian provided informative Honda Civic data and specifications plus Anthony Mascia added lease support.

Lonz2

Mar 20, 2016

From my first drive by upon seeing our future automobile my experience was flawless. All staff was kind, courteous and knowledgeable especially Whitney and Jake. We started working with Whitney who was transitioning from Sales to Finance. She acted as a "mother hen" when she passed us along to Jake, ensuring we were being taken care of. We were, and then some! The price of the car was in our budget, the features she offered were reasonably priced and very affordable. Overall, great first experience with Ganley Honda of North Olmsted. Their GM should be proud of the way each and everyone represent him. Thank you! Lisa Lonsway and Anna Lonsway

C

Mar 19, 2016

From the time of test drive to time of finalization was a long process. Approximately 5 Hours.

myounis

Mar 18, 2016

Eli Elias was very helpful explaining the features of the new 2016 Honda Civic, and worked with me to make a deal. I'm very pleased with the service and already referred friends to the dealer and the Eli.

Lance Schneiderman

Mar 17, 2016

I had a great experience at Ganley Honda. I dealt with Giovanni Rizzo from day 1 and 3 days later I was driving away with a new car. One late night another employee saw my father and I late at night looking at cars and asked if we needed a salesman. He promptly got "Johnie" for us and I was test driving a car within minutes. Next day I test drove another car and we went over paperwork and cost, and the next night I picked it up! He sat in the car and slowly went over all the bells and whistles with me and made sure I understood them before driving away. I never felt pressured from the very first moment.

ashlynnmuc

Mar 15, 2016

Dave Runser was incredibly helpful in getting me into a new car! He was personable and answered all my questions! Brian was also awesome and easy to work with!

Amy

Mar 11, 2016

Tiffany Kruzer was spectacular as usual! She was selling at least 3 cars at once, and yet, she was attentive, organized, and personable the whole time! Her customers are lucky to have her!

Lena

Mar 11, 2016

Eli made me feel comfortable and treated me like a friend through the whole process. Never pushy or demanding, trustworthy and sincere, Eli made me feel like we were a team.

Happy customer

Mar 7, 2016

Was looking to upgrade to a newer car and linked up with Dave Runser during my online shopping. He was very helpful in getting me the information needed to make the best choice for me without be pushy. He was equally as helpful when I met with him at the dealership. He is an excellent sale man!

Dave

Mar 1, 2016

Very pleased with our salesperson Eli Elias and all of the other team members of Ganley Honda that made the lease of our new car an outstanding customer experience. Looking forward to making future car purchases with Eli and Ganley Honda. Anyone looking for a Honda car or truck who wants to feel they were treated very fairly on price by a professional staff should reach out to Eli and Ganley Honda!

Jeff

Mar 1, 2016

I had a last minute opening in my schedule and I needed to get new brakes and rotors for my Honda Civic. I called over to the service center, spoke with Wendy and she was able to get me in and out the same day! The service was outstanding, they were quick and easy to deal with, and the price was good! They finished it off by cleaning off the car and removing most of the brake dust and grit that had piled up on the alloy wheels.I highly recommend this service center!!!

Jane

Feb 28, 2016

It was a pleasure negotiating and buying a 2016 Honda CRV in January. I knew the car I wanted and thanks to Giovanni Izzo and Mike Sheppard professional approach and outstanding salesmanship I bought the car. I had shopped around other dealerships, and no other deal compared to what I was offered! Thanks to Mike Sintoni for getting me the best interest rate and staying till 11:30 to get it done. I walked into the dealership just before closing and would like to thank you all for staying way over closing time. It was fun negotiating and I love my car! I highly recommend Gantley Honda!

Keyurg

Feb 28, 2016

I couldn't have been happier with my purchase from Ganley Honda! The salesperson (Hazmo) was so helpful over the phone, answering all of my questions, and putting the car on hold. Once at the dealership, the process was smooth. Both Hazmo and the finance manager (Brian) were extremely helpful. Thanks Ganley Honda for my new car!

diane green

Feb 27, 2016

i have been buying cars for a long but my saleman at ganley honda was the best i have ever dealtwith

stearnsdc4

Feb 25, 2016

I bought a Honda Accord from Tiffany Kruzer for my nephew and took delivery on Jan 22, 2016. I liked it so much, the day I drove my nephew to pick up his car I ordered an other Honda Accord of the same model from Tiffany for my own use, receiving the car on 02/18/2016. I bought two Honda Accords in less then one month from Tiffany Kruzer because her sales service was outstanding!

ck1survivor

Feb 22, 2016

Walked into Ganley Honda on a Sunday about 3:00. We were in search of a Honda Odyssey. At the time, we were looking at used vehicles. Dave Runser was pur salesman. He was MORE THAN HELPFUL with guiding us in the right direction and giving us every possible scenario to help us in the decision making process. We ended up buying a new Odyssey and couldn't be more happy. Dave and all the employees at Ganley Honda went out of their way to make us comfortable and were exceptionally friendly. They even made sure I got to watch the Cavs game while waiting!!! Nothing but praise for this dealership. I would recommend to everyone I know! Kudos to Dave Runser...you are the best!!

krogerson

Feb 10, 2016

Giovanni was very nice and very knowledgeable about the vehicle we ended up getting. He was very personable and helpful. Greeted us before we even made it to the door. Great guy!

lease

Feb 5, 2016

My wife and I were really impressed with how smooth it was in leasing our second Odyssey in a row from Ganley Honda. Tiffany put our minds at ease, answering all our questions and getting the car we wanted in a timely manner. She went the extra mile in locating the right color, which we are very happy with. I would recommend Tiffany to anyone who is interested in buying or leasing an exceptional car from Honda.

Healeyarc

Feb 2, 2016

A + + + rating. This was our fifth car from this dealership. I' would recommend Ganley and Giovanni to family and friends. Nice job once again Ganley!

Nelson9

Feb 2, 2016

I was looking to lease a new Honda civic. Giovanni was very helpful and quick to get the information I needed, the vehicle I wanted and close to the payment I was looking for. My experience in the dealership was quick and pleasant. I would recommend Ganley and Giovanni to anyone looking for a new or used car.

Rosie13

Feb 2, 2016

Eli was a pleasure to work with and tried his best to give us what we wanted. Glad we switched Dealerships! Stick around Eli!So far so good!

klr328

Jan 31, 2016

Eli kept in touch with me for two days while my daughter was looking for a car. He never even met us but he worked very hard to try to find the right car for her. I felt like I knew Eli. He was very personable

Another Civic

Jan 27, 2016

This is my 5th CIVIC leasing from Tiffany. She welcomes you with a great big smile and goes to work getting you what you want. She is fabulous and knows her cars, you will not be disappointed working with Tiffany, she always gets your car. Ganley Honda is the best!!!!

putinbaytr3

Jan 27, 2016

I was in the market for a BMW 1 series convertible and was looking at the Cars.com website. I came across a listing for a low mileage 2012 128i at Ganley Honda right here in Cleveland. I took a ride out to see the car and was introduced to Dave Rusner, one of their sales associates. After looking at the car which was in "as new" condition we preceded to work out an agreement in a most professional manner. No "hard sell" or pressure tactics what so ever. The car was priced attractively and my trade was appraised fairly, right at KBB and NADA market estimates. The whole transaction from initial sales contact through financial paperwork was completed in short order with no "drama" or "gotchas" All in all a pleasant buying experience.

javito

Jan 24, 2016

Tiffany made my experience of buying a 2011 Honda Civic a great one. She has a very charming personality, very patient, graceful and she was always in disposition to help in answering any questions I had. I completely recommend her to anybody who is planning to buy a car. You will have, for sure, a wonderful experience and will leave that dealership with a purchase of a great quality car.

Cgalindo123

Jan 22, 2016

We scored a great deal with Tiff at Ganley Honda. We walked out with two leased 2016 Honda Accords, and we love our new cars! She had also sold me a used Ford Escape a couple years back and I still have it and It's still in perfect condition :)

stearnsdc4

Jan 22, 2016

Yesterday, the 2004 Honda Accord EX-L I gave to my nephew in 2011 had a transmission failure at slightly over 351.000 miles. My sister in law and I started contacting dealerships to buy my nephew a new Honda. In response to a Sam's Club inquiry to Ganley Honda, Tiffany Kruzer called us and asked to meet us at 10:00 A.M. today, on her day off. That is impressive service!The exact model and color was in stock and waiting for inspection when we pulled in the lot. At that point Tiffany priced out the accessories we asked for and generated a total price for the car. The base price for the Accord EX-L was thousands of dollars lower then any of the other Honda dealers we talked to, allowing us to add the required accessories and still have the final price lower then any other dealer. Yes, we bought the car.In all the years that I have purchased automobiles I have never had the sales service I received from Tiffany. Her service is excellent! The fact that the Accord was to be sold to a person located out of the state of Ohio was not a problem to Tiffany. She listened to us and answered all are questions in a direct way. She did not try to sell us more car then we needed or could afford, and got the entire transaction closed with in one hour. Thank's Tiffany for the outstanding service!

Mini Cooper S

Jan 19, 2016

Ganley Honda was great to deal with , our salesman Eli Elias made the buying experience painless and fun ! When a small problem was found with car I purchased the Service Manager Ed Stein took care of it promptly ! Ganley Honda has a great team of professionals to serve the buyer !

Robinson's

Jan 18, 2016

This dealership is top notch! If you visit over the next few months don't let the under construction atmosphere fool you. There is solid work being done in there. I worked with my man Eli and he was able to get my wife and I exactly what we wanted for a great deal, 2016 Accord Sport and a 2016 Civic. The entire staff is on point and honestly I will have a hard time going anywhere else to buy a vehicle. Do yourself and or your family a favor and buy from this dealership.

Robinson's

Jan 18, 2016

This dealership is top notch! If you visit over the next few months don't let the under construction atmosphere fool you. There is solid work being done in there. I worked with my man Eli and he was able to get my wife and I exactly what we wanted for a great deal, 2016 Accord Sport and a 2016 Civic. The entire staff is on point and honestly I will have a hard time going anywhere else to buy a vehicle. Do yourself and or your family a favor and buy from this dealership.

Eugene Lodato

Jan 17, 2016

You can't put a price on getting what you want, when you want it. Pete Kash and Eli Elias are professional, informed and great to work with. They simplify the process, provide great prices and service and they make car buying as stress-free as possible. Thanks Boys!

Eugene Lodato

Jan 17, 2016

You can't put a price on getting what you want, when you want it. Pete Kash and Eli Elias are professional, informed and great to work with. They simplify the process, provide great prices and service and they make car buying as stress-free as possible. Thanks Boys!

veechie

Jan 8, 2016

Superior service. Enjoyed working with Pete Kash and Eli Elias. Very enthusiastic, knowledgeable and a pleasure working with them. No sales pressure. Very responsive to my questions.

JMac

Jan 5, 2016

Peter, and Elias did a superb job throughout the sales process. Their friendliness and helpfulness made the experience much more pleasant than I expected. Then, Mike was ready to sail through the documentation process, making it surprisingly brief despite its thoroughness.

Leased mine

Dec 31, 2015

The experience was comfortable, and went relatively fast in comparison to previous transactions. While waiting for the vehicle to be delivered, he did not seem to mind waiting with me and just talking. He went through several options before I made my decision.

my fist experience with buying a car at a dealer

Dec 19, 2015

Purchasing a new car is a little scary and stressful at least for me, and I hate being sold on something. The salesman we dealt, with was not pushy and let me take the time I needed to find the car I wanted. I came back to purchase the car from him because I was not hounded by emails and texts as I was with other salesman I had seen while looking at various cars. He was helpful, and pleasant to work with which made the experience more "fun" than stressful as I thought it would be. He also followed through on the things he said he would, which meant a lot from the initial test drives to driving away with the car. The gentleman from the finance department was also very pleasant and informative with out being too pushy about their add on offers. Both seemed like pretty honest people who tried to make things fair during our dealings with them, I would recommend them both to anyone looking for a car.

my first dealer experience

Dec 19, 2015

Purchasing a new car is a little scary and stressful at least for me, and I hate being sold on something. The salesman we dealt, with was not pushy and let me take the time I needed to find the car I wanted. I came back to purchase the car from him because I was not hounded by emails and texts as I was with other salesman I had seen while looking at various cars. He was helpful, and pleasant to work with which made the experience more "fun" than stressful as I thought it would be. He also followed through on the things he said he would, which meant a lot from the initial test drives to driving away with the car. The gentleman from the finance department was also very pleasant and informative with out being too pushy about their add on offers. Both seemed like pretty honest people who tried to make things fair during our dealings with them, I would recommend them both to anyone looking for a car.

Johnk122

Dec 17, 2015

As soon as I walked in there was just so much involvement with the dealer, my self, and other specialists there; all around fantastic service! Would recommend them to anyone! Also I'd recommend Eli Elias, he's a fantastic salesman whom I had the pleasure of working with and got my first car from!

Johnk122

Dec 17, 2015

As soon as I walked in there was just so much involvement with the dealer, my self, and other specialists there; all around fantastic service!

mary 2729

Dec 15, 2015

I have been a Honda fan for years and was looking for a Honda Civic. I stopped in Ganley Honda and had a very pleasant experience. My salesman, Giovanni Izzo, was very helpful throughout the entire process, and addressed all my concerns. He has been diligent with any follow up and I would recommend this Dealership and Giovanni Izzo to all my family and friends.

Bob S.

Dec 12, 2015

After researching several dealerships online, Ganley responded to my inquiry quickly with a reasonable quote with a follow up phone call. I set up a time to come in and test drive the vehicle I was interested in, a 2016 CR-V Touring edition, the same day. Very pleased with the handling and ride, from both the front and back seats. Color of the test drive vehicle was very appealing. The sales consultant, Dave Runser, gave us a very reasonable trade in value for our current vehicle which sealed the deal. Without any high pressuring, we purchased the car that very same day. Dave spent a good long time explaining the console set up and how to navigate through the information panel. There was some difficulty connecting up a smart phone through HondaLink, which required that we purchase an HDMI cable. This wasn't expected and is somewhat inconvenient that the app doesn't work via Bluetooth technology. Several days later, we realized that the check we made out was from the wrong bank account. The Finance Manager was very accommodating in helping us resolve this mistake. We are very pleased with our purchase and the ease in conducting what can often be a very frustrating transaction.

Terry

Dec 12, 2015

Was just looking, but working with Justin and Eli made buying a new accord seem like a no-brainer. The color I wanted was not available but got one in a few days.

robertstofko

Dec 12, 2015

After researching several dealerships online, Ganley responded to my inquiry quickly with a reasonable quote with a follow up phone call. I set up a time to come in and test drive the vehicle I was interested in, a 2016 CR-V Touring edition, the same day. Very pleased with the handling and ride, from both the front and back seats. Color of the test drive vehicle was very appealing. The sales consultant, Dave Runser, gave us a very reasonable trade in value for our current vehicle which sealed the deal. Without any high pressuring, we purchased the car that very same day. Dave spent a good long time explaining the console set up and how to navigate through the information panel. There was some difficulty connecting up a smart phone through HondaLink, which required that we purchase an HDMI cable. This wasn't expected and is somewhat inconvenient that the app doesn't work via Bluetooth technology. Several days later, we realized that the check we made out was from the wrong bank account. The Finance Manager was very accommodating in helping us resolve this mistake. We are very pleased with our purchase and the ease in conducting what can often be a very frustrating transaction.

Amanda

Dec 7, 2015

My experience at Ganley Honda North Olmsted on 12/5/15 was exceptional. Kelly Kidd was wonderful and very helpful. She listened to what I wanted, my concerns, and I never felt pressured. As someone who has not so great credit and has never purchased a vehicle, I was still treated with respect and great service. Mike Sintoni in the finance department was extremely detailed and answered all of my questions.

CFaccord11

Dec 7, 2015

I recently went in to Ganley Honda to purchase my first car. I was immediately greeted by Dave Runser at the door, and from that point forward, he treated my party with helpfulness and kindness. This dealership is very knowledgeable about their product as well as the car industry as a whole. They were able to provide answers to any questions we had with a true sense of honesty and integrity. Not once did we feel taken advantage of or that we were being mislead. Dave was extremely understanding to my needs as a first time car owner on a budget, and he fought to work out a great deal for me. I would recommend Dave Runser and this dealership as a whole to any friends or family looking for a leading quality car and great customer service.

Amanda

Dec 7, 2015

My experience at Ganley Honda North Olmsted on 12/5/15 was exceptional. Kelly Kidd was wonderful and very helpful. She listened to what I wanted, my concerns, and I never felt pressured. As someone who has not so great credit and has never purchased a vehicle, I was still treated with respect and great service. Mike Sintoni in the finance department was extremely detailed and answered all of my questions.

CFaccord11

Dec 7, 2015

I recently went in to Ganley Honda to purchase my first car. I was immediately greeted by Dave Runser at the door, and from that point forward, he treated my party with helpfulness and kindness. This dealership is very knowledgeable about their product as well as the car industry as a whole. They were able to provide answers to any questions we had with a true sense of honesty and integrity. Not once did we feel taken advantage of or that we were being mislead. Dave was extremely understanding to my needs as a first time car owner on a budget, and he fought to work out a great deal for me. I would recommend Dave Runser and this dealership as a whole to any friends or family looking for a leading quality car and great customer service.

Clancy

Dec 1, 2015

I recently purchased a 20l6 Accord Touring. Everyone at Ganley was very helpful and made my experience a very good one. Giovanni Izzo was my salesperson and was extremely courteous and went way out of his way to be helpful in making sure that I understood how to operate all of thefeatures on this car. I have dealt with Ganley Honda for quite a few years and have always been very pleased with the sales and service departments.

2Hondas

Nov 27, 2015

On Oct. 1, 2015 my husband and I purchased a 2016 Honda Accord. Today, November 27, 2015 we purchased another 2016 Honda Accord. Dave Runser was a knowledgeable, pleasant and very professional salesman. The positive experience we had with our first Honda, influenced today's purchase. Yes, we are the proud owners of two new Hondas. Ganley Honda is the place to buy.

eandsb

Nov 25, 2015

Bryan Serowski at Ganley worked with us in buying our 2015 Honda Odyssey. He helped us find the right vehicle and get it for a price we were comfortable with! We love our new vehicle. The paperwork was quick and painless. Would highly recommend Ganley if you're looking for a Honda. Ask for Bryan!

SunnyMaistros

Nov 21, 2015

The sales consultant was very nice, flexible with our schedule, and great with explaining our options. The dealership was also very clean and pleasant to work out our sales in.

englern

Nov 14, 2015

Max was fantastic to work with! He always was friendly and didn't discredit anything I said. I was not an easy client to deal with but he kept his cool and was willing to work with my needs. I would highly recommend Ganley Honda and Max!

BNYCE1968

Nov 7, 2015

I ORIGINALLY WENT TO GANLEY HODA TO PURCHASE A 2013 DODGE DART THEY HAD BUT UPON TALKING TO DAVE AND LISTENING TO HIS KNOWLEDGE OF THE HONDA BRAND I CHANGED MY MIND. SOON AFTER THE TEST RIDE I WAS THE NEW OWNER OF A 2013 HONDA CIVIC. DAVE HELPED ME TO PURCHASE A GREAT QUALITY CAR AT A FAIR PRICE. DAVE IS A JOY TO BUY A CAR FROM! I HAVE RECOMMENDED DAVE AND GANLEY HONDA TO ALL MY FRIENDS,FAMILY AND CO WORKERS.

robert456

Nov 2, 2015

Good Service close to home. close to what I can pay monthy. everything work out okay.thanks again. good customer service. thank you .thanks bob,

Mark

Oct 31, 2015

Entire process was quick & painless. Delivered everything we were looking for!! Hazmo did a great job, answered all our questions. Got us the price we were looking for!

ChuckR

Oct 27, 2015

It was a pleasure working with Eli Elias and the rest of the staff at Ganley Honda. I dealt with a couple other sales people at other dealerships and Eli was by far the most knowledgeable on the vehicle I choose.

MikeB

Oct 27, 2015

My experience at Ganley Honda was exactly what one would hope for at any dealership; straight-forward and enjoyable. Eli answered all of my questions and was more than willing to listen to what I wanted rather than trying to sell me something I didn't want. He made the process of leasing a new Honda very easy and I would definitely recommend Ganley Honda to others.

JohnG

Oct 26, 2015

Stopped in just for a test drive but Mike was able to get us the Honda Pilot we were looking for. When I noticed the car was missing floor mats, Mike contacted the previous owner and got the floor mats and an extra key for us. Mike went above and beyond working with us on this deal. I would definitely go back to Mike, and Ganley for our next car.

Preacher123

Oct 24, 2015

Robert was extremely courteous and knowledgeable. Although the lot was under construction and congested, Robert took his time and answered all of our questions. We are very happy with the car, the deal, and the service Robert provided both during and after the sale. Having past experience in autos sales, Robert is a "salesman salesman", and made the car buying experience both hassle free and stress free.

YTW

Oct 24, 2015

Our first experience with this dealership was excellent. Their entire sales crew made our dealings amost pleasurable. We dealt with Giovanni Izzo and he was top notch to say the least. We gave hima five star rating without hesitation.

Angel1344

Oct 19, 2015

My brother came into to Ganley just looking for a reasonable car. Didn't have any idea what he wanted. We were lucky to work with Bobby Ross. My brother drove away with his new car and I plan to return when it's time for me to get a new car.

wallace87

Oct 17, 2015

My wife and I have leased two vehicles from ganley honda this calendar year and both were because of our salesperson Eli Elias. I am a strong willed person so if i say no i mean it, but working with Eli you forget your in a negotiation because he treats you as a friend instead of the next catch. It was also a big plus (not that i would have held it against him) that he remembered us from a purchase six months earlier. All around great experience and great guy to buy a car from

21september

Oct 16, 2015

I had a great experience with Eli and love our new pilot! Very friendly and great service! We would be happy to go back again to Eli

New Ram Owner

Oct 16, 2015

I was connected to my salesman Jake through an on-line inquiry. He provided very prompt and professional responses via email & text. When I had a question about the vehicle on Jake's day off, his manager Mike stepped up and answered my questions and had Jake follow up the next day. The staff's communication was always very prompt and respectful of my limited time. When I actually showed up at the dealership to close the deal, Jake was prepared and he hustled so the whole process, including trade-in, went smoothly and quickly.

BlakeInOH

Oct 12, 2015

I had dealt with Hazmo a few months prior, so I knew I was going to call him again when the time came. I called the morning of and he told me to come in. I already knew I was more than likely ending up with a Civic, so we took it out for a test drive. He explained a lot of its features and things to me along the drive. It drove great. We went back to the dealership and talked about which color I wanted. I was fine with black on black, but he said to take a look at other colors. Even though it was raining, he wanted to show me. I almost went with the silver, but decided on black. We go back in and get going on the paperwork. Being that it was Saturday, the Buckeyes were coming on in about an hour and a half. I asked him if there was any chance I could get out of there asap. He left for a few minutes, came back, and said I was next in line. Nice! It was another fantastic experience and I would highly recommend Hazmo (and the rest of the team) to anyone looking for a new lease. 2 cars in 3 months and they were extremely smooth interactions with very fair trade-in pricing. Thanks again!

Bnbrice

Oct 12, 2015

I had dealt with Hazmo a few months prior, so I knew I was going to call him again when the time came. I called the morning of and he told me to come in. I already knew I was more than likely ending up with a Civic, so we took it out for a test drive. He explained a lot of its features and things to me along the drive. It drove great. We went back to the dealership and talked about which color I wanted. I was fine with black on black, but he said to take a look at other colors. Even though it was raining, he wanted to show me. I almost went with the silver, but decided on black. We go back in and get going on the paperwork. Being that it was Saturday, the Buckeyes were coming on in about an hour and a half. I asked him if there was any chance I could get out of there asap. He left for a few minutes, came back, and said I was next in line. Nice! It was another fantastic experience and I would highly recommend Hazmo (and the rest of the team) to anyone looking for a new lease. 2 cars in 3 months and they were extremely smooth interactions with very fair trade-in pricing. Thanks again!

casino

Oct 12, 2015

Salesman was very nice and helpful in every way. He took the time to explain everything indetail, including the car itself, was very patient with both myself and my husband.

tmarin

Oct 11, 2015

Less then a month ago we bought a new CRV from Max. This week we went back and helped our son purchase a used 2011 Accord. Max found the best car in our price range and provided another excellent experience. He took the time to work with our 19 year old. Explained the process, showed him options, and sold him the right car in his budget.

opinion

Oct 9, 2015

My husband and I were looking for a used Honda CRV. Max Cruz inquired as to our preferences and showed us several models from Ganley's extensive inventory. We were given time to make test drives. Max was extremely helpful in providing information. We are very pleased with our purchase.

opinion

Oct 8, 2015

Knew husband & I wanted a used Honda CR-V. Was impressed with selection available at Ganley Honda. Max Cruz asked us what options mattered to us and showed us several cars that would fit our criteria. We were given ample time to test drive selected models and ask questions.

Jenny's Accord

Oct 8, 2015

When we were shopping for a 2015 Honda Accord Sport, we checked all the dealers within 100 miles. I kind of counted Ganley out, because I never dreamed we'd get such a good deal. Well, Tiffany gave us the best deal by far, and we are very pleased with the experience with Tiffany at the Ganley dealership in North Olmsted. Thanks Tiffany!

collielady

Oct 7, 2015

Corey was very helpful in answering all questions, was very good about follow-up, and thoroughly explained my new car. He was very friendly and personable. The whole Ganley experience was a very good one! Marge

Brsilk48

Oct 6, 2015

He knew the product & took pride in it. No question was too frivolous, & before the day ended I was driving my brand new Honda CRV.

Carguy10

Oct 6, 2015

They worked with me on my trade-in and ultimately I got the Accord I desired. Eli Elias contacted me and has kept in touch even after my purchase to make sure all has been fine. I would highly recommend this dealership and Eli to anyone interested in purchasing a vehicle.

GanleyHondaCustomerForLife

Oct 5, 2015

Recently I relocated to Cleveland, Ohio for work. I am not familiar with the area and KNOW nothing about cars. So, you can imagine how a young lady like myself would be very intimidated about making such a purchase. After visiting a few local dealerships with no success, a co-worker suggested Ganley Honda, so I gathered up my courage and drove up there alone on a Saturday. I was approached by Ganley Honda salesman, Max Cruz. I explained to him my situation and how nervous, uneducated, and scared I felt about this whole process. He listened to me and really cared about my concerns. He reminded me of my big brother. He was so patient, helpful, and kind. He held my hand through the entire process and never made me feel "stupid." I am in sales and was so impressed with Max. He was not pushy and made me feel at ease. Most importantly...HE LISTENED! I know that car salesman get a bad wrap and I really don't know why; they shouldn't if all of your salesman are like Max. Because of Max Cruz, Ganley Honda has a customer for life. Thank you, thank you, thank you!!!!!!

Cargram 41836

Oct 5, 2015

Ganley Honda has the best car salesperson in the business. Tiffany Kruzer is why I drive a Honda. She presents herself as knowledgeable,excited and kind.

Hollie

Oct 4, 2015

The lease on my car was up and I was dreading the whole process of getting a new car. The paperwork, finding a car, financing etc.. I saw an ad in the paper and decided to go to Ganley. I worked with Eli. I test drove two cars and loved the CRV. Eli made the whole experience awesome. I filled out the papers and the next day he called me to come pick up my new car. Each time i was in and out and Eli made it super smooth and easy. I was not in the store for hours and hours. I will for sure go back there and I totally recommend working with Eli!

honda

Oct 4, 2015

Good experience. Although the sales tax of the new car was calculated incorrectly. Had to be redone and a refund against the loan issued. not please with this.

Enough

Oct 3, 2015

We had a great experience at Ganley. Tiffany and everyone else were fantastic to work with, very friendly and informative. Love, love the Pilot too.

Kathy405

Oct 3, 2015

My daughter purchased her first brand new car and it was truly a wonderful experience for her Our salesman Mike Proffitt was very professional but down to earth and personable to my daughter my husband and I. I don't remember his bosses name but he took it one step further to find the color car that she wanted They all helped us stay within our budget and treated us well

Dave

Oct 2, 2015

Mike Proffitt helped me find the right car at the right time. He was patient with me and always available. I went back to Honda specifically because of the relationship I built with Mike

Honda Chris 699

Oct 2, 2015

We had a great experience with ganley honda! Tiffany Kruzer is a terrific salesperson. She was very helpful, and made us feel very comfortable. We have never had such a positive car buying experience! Chris & Mark Borzak

hondaaccordftw

Oct 2, 2015

Just grabbed the 2015 Accord LX the other day, Awesome price. The salesmen were all very polite and informative. A+ review on my end. Would recommend this dealer to anyone.

Junvaz

Oct 2, 2015

I recently dealt with the sales staff at Ganley and was expecting the usual pushy salesman with no knowledge of what they were pushing. I was pleasantly surprised to find a great staff, I dealt with a handsome young man by the name of Eli, and I did not expect that he would be able to answer all my questions. He did that and also educated me on things I did not realize would be important to me. Overall I had a great car buying experience and definitely recommend that anyone buying a car from Ganley should start with visiting Eli.

Pepper

Oct 2, 2015

Corey was a great to deal with. He made sure we were happy with the carwe purchased. And made sure we had answers to all the questions on thecar we purchased. It was the best experience I have had at a dealership.Everyone was very friendly and helpful.

Ravi

Oct 2, 2015

Corey is very patient, totally knowledgeable and caring and he helped us understand, choose, test drive and buy our car on a very busy Saturday as though we were the only persons in the show room.

sd2jp2

Oct 2, 2015

I have had my Honda for a little over a month and love it! Corey did an excellent job and has even followed up to see how I like the car. I would recommend this dealership to anyone looking for a car.

Spurs123

Oct 1, 2015

Tiffany did an excellent job of keeping me in a Honda and making it worth my while. This is not the first deal that I've done with Tiffany and Ganley and it certainly won' t be the last. Highly recommended!

Lauren K

Oct 1, 2015

I walked into Ganley Honda on a Saturday and walked out with a brand new car a few hours later! Everyone was so friendly, and my salesrep Mike was the best!! He walked us through the process with a friendly and positive attitude, and even provided us with food while we waited. I love my new car, but the experience with Mike at Ganley Honda is really what made it memorable!!

A5191

Oct 1, 2015

Eli made the buying experience a pleasure and I got a great deal on my Accord. I highly recommend both Eli and Ganley Honda.Thanks Eli!

Donna 9801

Oct 1, 2015

We were shopping for a car for our 16 year old daughter. There was not too much on the lot in the way of used cars. We did see a great Honda Civic, but it was a fully loaded Honda Civic and the price tag was over our price range. Mike understood our budget and was respectful of that. He did not pressure us in any way. As we were ready to leave, the manager came by and let us know about a used Hyundai that arrived on the lot. We scheduled an appointment a few days later to look at the car. Mike was courteous, friendly, and polite. It was Labor Day weekend and Ganley Honda was hopping with business. Mike took his time with us and allowed us to test the drive the car without him. No pressure at all. The car and the price was great. Our daughter loves, loves her car and we love the safety, not to mention the payment. Thank you Mike for a great experience. Mike made car buying an easy and positive experience. Thanks Mike!!!Donna V

Lauren K

Oct 1, 2015

I walked into Ganley Honda on a Saturday and walked out with a brand new car a few hours later! Everyone was so friendly, and my salesrep Mike was the best!! He walked us through the process with a friendly and positive attitude, and even provided us with food while we waited. I love my new car, but the experience with Mike at Ganley Honda is really what made it memorable!!

sat15cust

Oct 1, 2015

The Sales Team did an excellent job in finding the right vehicle to meet my monthly budget. They went out of there way to ensure I didn't spend more time than necessary signing the appropriate documents. What a time saver!

Carguy31892

Sep 30, 2015

This was my first time buying a new car. Dave Runser made the experience great. He was very professional and didn't rush or pressure me. He was very knowledgable with all the different cars. He made my car buying experience stress free and pleasant. I will be going back to him in the future and i will recommend him to friends and family.

GodfatherInOhio

Sep 30, 2015

First of all, i got a great deal on my 2015 Accord. Secondly, the folks at Ganley put forth a great team effort to get me into this vehicle as quickly and efficiently as possible.What stood out to me was that Tiffany Kruzer took time off of her vacation to help get the deal done.Mike did some financial wizardry to help me, too.The Book of Eli did a nice job teaching me all the nuances of the BT system.As for my remarks below "I considered a VW for my most recent purchase but WILL NOT consider one next time I am in the market for a car." ... i am a lifelong Honda guy, period.Thanks again & keep up the solid work.

tmarin

Sep 30, 2015

If you're looking for a sweet-talking, slick salesperson who wastes your time "negotiating", Max Cruz is not your guy. If you're looking for an honest, straight shooter who will get you the car with the best deal quickly then Max fits the bill.

yuvonne

Sep 30, 2015

Corey took gtreat care of me an my family thank you young man keep up the great work we will be doing more business real soon

Tracy

Sep 29, 2015

Sales staff is friendly. Finance manger was easy to work with. I would recommend this dealership to others. Dealership was clean and well lite. The only "negative" was that I visited the dealership while it was under construction which made locating the "car to drive" a little difficult to find. Otherwise my overall experience with the dealership was good.

Meg95

Sep 29, 2015

I love my new Honda Odyssey from Ganley Honda. Tiffany helped find me a great van in no time with the color in the color I wanted. The communication was perfect without being pushy - she got the job done. Thanks to Ron Hazelton for making the whole car buying experience easy and painless as well as comfortable. I trust them more than any other dealership and I've been to most. I will definitely be seeing them for my next car

FranklinMint

Sep 29, 2015

Great Sales staff and Finance Manager was efficient and knowledgeable. The dealership ad in the paper was what brought me there, and I will definitely be a long-term customer.

George nick

Sep 29, 2015

I felt very welcomed and comfortable thru out my dealings with my sales person Alex Hord.It was the first time I leased a car.Alex gave me the pros and cons on leasing or buying.I was impressed with all the people I delt with.Keep up the good work.

Juliamar45

Sep 29, 2015

Jake was a real good sales associate, he helped me out with finding a good car. Gave me a good quote on the price and that price stayed. I would recommend this dealership and Jake Filimon for a good experience on my first car purchase!

Mimi17

Sep 29, 2015

This was the best car buying experience I've ever had! I recommend buying a car from here. Our salesman was very knowledgeable and great to work with.

Nina

Sep 29, 2015

This was my first time purchasing a Honda from Ganley! The entire buying experience was so easy and painless! I've never experienced that from any other Honda dealer. I was so impressed with Ganley that I wouldn't hesitate to recommend this dealership to anyone!!! Dave gave me a great quote on TrueCar.com and followed up periodically, without being pushy, like some sales people I have dealt with in the past. My overall experience was excellent, and I will definitely give Ganley Honda my business again in the future.

Ruth

Sep 29, 2015

Jack Philemon was the dealer we worked with & he was phenomenal. He made our buying experience incredible. He was knowledgeable about the product & executed clearly. Some transparency issue in the finance department we realized after leaving the site. Please improve. Overall great place I would buy my next Honda from Jack:)

Amy

Sep 28, 2015

We went in looked for a car that was advertisesed in the website. We were disappointed that it was no longer available but Dave was able to show us another car from the same model and year that was close in price. He wasn't pushy at all. We decided to buy the car and my only complaint was that it took quite some time to get the financing paperwork together. It was a Sunday, so maybe that's why it was a little longer. Overall Dave did a great job of making sure we were taken care of an also helping set up bluetooth in the car.

Axel92

Sep 28, 2015

Salesman was very helpful on giving me information about the vehicle. Answered all my questions about the vehicle. Buying process was quick and easy. Everything was explained with detail, carfax, history of work done on the car, etc. Overall a good buying experience.

ericc05

Sep 28, 2015

I recently went to Ganley Honda to lease a Civic Si. Tiffany Kruzer was my sales associate and she did a wonderful job. She made the entire process quick and easy and I was out the door with a great deal in no time at all. I would definitely recommend Tiffany / Ganley to anyone looking for a great car buying experience.

happy customer

Sep 28, 2015

Tiffany did a great job. She did not waste my time and answered all of our questions.She listened to what we wanrted and sold us exactly what we were looking for.It was a very easy purchase and went as smoorth as possible. she did it all, we did not talk to anybody else about anything.

Honda234

Sep 28, 2015

Bought a Honda Odyssey and the dealership and salesman were great. Max Cruz was our salesman and this was probably the best car buying experience we've ever had.

iheartcle

Sep 28, 2015

My husband and I leased a car through Eli about 6 months ago and we stopped in for an oil change. We wanted to inquire about trading in our other car. So of course we had to talk to Eli again. Both times were a great experience. He isn't the typical car salesman, pushing us to buy something more than we need. We never felt pressured and worked well with us and our budget. I have already recommended him to friends and family.

Lindag1967

Sep 28, 2015

Went to Ganley to lease a Honda Civic. I was dreading it as I have had some terrible car-buying experiences in the past. Eli made everything so easy. He answered all my questions and expedited the paper work so that I had the rest of the day to enjoy my new car. I highly recommend buying your next car from Eli Elias.

Meg95

Sep 28, 2015

I love my new Honda Odyssey from Ganley Honda. Tiffany helped find me a great van in no time with the color in the color I wanted. The communication was perfect without being pushy - she got the job done. Thanks to Ron Hazelton for making the whole car buying experience easy and painless as well as comfortable. I trust them more than any other dealership and I've been to most. I will definitely be seeing them for my next car!

MiniVanOwner22

Sep 28, 2015

I went in with a specific vehicle in mind. Having 2 young kids with limited childcare options, time was not on our side...and Eli did a fantastic job of understanding the situation and doing everything in his power to minimize the amount of time we needed to be in the dealership. He was straight-forward on the price, had the vehicle ready for viewing when we arrived, and did not waste any time during the process. During negotiations, he was transparent and flexible. The buying experience was the best of any dealer I had visited during this vehicle search (note - I had contacted at least 10 other dealers). I recommend giving Eli and the team at Ganley a chance to earn your business.

Mopallay

Sep 28, 2015

Tiffany and Pete were direct and to the point when I had questions regarding the type of vehicle I could afford to purchase. The staff all seemed to have a positive team oriented attitude.

Ron

Sep 28, 2015

Very friendly atmosphere, Service is great and on time. They explain briefly what needs to be done and tells you latest update on the software. Also explains briefly the result of the maintenance test done and advises you what to check on the next appointment.

stewie821

Sep 27, 2015

I had first purchased an automobile from Ganley Honda back in the fall of 2002 (when they used to also carry the Pontiac line). Jim Mericsko sold me that car & I was very impressed with his professionalism & the way that he made me feel at ease during the process. When it was time for me to finally get a new car after almost 13 dependable years (thanks in part to excellent routine service check ups at Ganley Honda), I knew that I wanted to head back to the same dealership & talk to Jim again. I had my eye on one of the brand new Honda HRV crossovers. These smaller SUVs have been very tricky to find at dealerships around the state. Demand has been very high! However, Jim worked with me to get both the model & color that was my first choice. He also showed a lot of patience & kindness with me because he respected the attachment that I had to my previous car. That car was hard to give up, but I'm really happy with my recent HRV purchase. Also, Brian Walls in finance was very helpful concerning financial questions. This car buying experience exceeded my expectations!

Retired2015

Sep 26, 2015

Buying a car at Ganley Honda in North Olmsted was very good from the Internet experience into the show room. Jake made our trade in on our new to us vehicle painless. He knows his stuff. From the test drive to the paper work he was most professional and able to answer all of our questions. We love our new car.

stewie21

Sep 26, 2015

I had first purchased an automobile from Ganley Honda back in the fall of 2002 (when they used to also carry the Pontiac line). Jim Mericsko sold me that car & I was very impressed with his professionalism & the way that he made me feel at ease during the process. When it was time for me to finally get a new car after almost 13 dependable years (thanks in part to excellent routine service check ups at Ganley Honda), I knew that I wanted to head back to the same dealership & talk to Jim again. I had my eye on one of the brand new Honda HRV crossovers. These smaller SUVs have been very tricky to find at dealerships around the state. Demand has been very high! However, Jim worked with me to get both the model & color that was my first choice. He also showed a lot of patience & kindness with me because he respected the attachment that I had to my previous car. That car was hard to give up, but I'm really happy with my recent HRV purchase. Also, Brian Walls in finance was very helpful concerning financial questions. This car buying experience exceeded my expectations!

Sbadza

Sep 19, 2015

Jeremy and Brian were great to work with! They were quick and made the experience even better than expected! I would recommend them to anyone!

Janet G

Sep 17, 2015

Searched for used car from private owners, fruitlessly. Then searched through dealerships, and kept bringing cars to my mechanic, to find they were all absolute junk. Tried Ganley Honda, met the straightforward Tiffany Kruzer. Less than 24 hrs later, with a "thumbs up" from my mechanic, bought a terrific used Honda Accord. Furthermore, every person I encountered who worked for Ganley Honda was gracious and friendly. I will definitely be using this dealership, and calling Tiffany, again in the future.Janet G

DanO

Sep 11, 2015

I had an excellent buying experience with TIFFANY KRUZER at Ganley Honda. Like many consumers, I combed the internet for prices and surveyed several Honda dealerships in my area. Then, I limited my search to a few vehicles. I next sent e-mails to the prospective dealerships asking for information. The very first respondent was TIFFANY KRUZER. MS. KRUZER was prompt, courteous, and very informative. Over the course of a few hours we exchanged eight e-mails. There was no question about who had the best price and best information. I arrived at her office and found MS. KRUZER sitting amidst numerous awards for sales and customer service. Somehow I was not surprised. I arrived a little late which forced MS. KRUZER to extend her already long day past her normal departure time. TIFFANY KRUZER went above and beyond the call of duty to make MY buying experience simple, painless, and even enjoyable. I would certainly recommend MS. KRUZER and Ganley Honda to anyone looking for a new or used Honda. Thank you.

Karen B.

Sep 10, 2015

I would highly recommend Ganley Honda in North Olmsted, Ohio. My sales consultant was Giovanni Izzo. He gave excellent customer service, was very knowledgeable about the features on the Honda Civic that I purchased. Answered all of my questions. He is very personable, honest and considerate. I didn't feel "pressured." I would definitely purchase another Honda in the future from Giovanni.

mdurica

Sep 9, 2015

Jake was great! He made the experience quick, relaxed and painless. This was the second time my wife and I leased a Civic from Ganley Honda. The first time was equally stress-free. I would happily recommend this dealership and Jake to friends and family!

david.griffiths1990

Sep 8, 2015

I went into Ganley Honda looking to lease a new Accord to replace my 2002 Buick Regal. I was quickly introduced to Giovanni Izzo who was helpful right from the get go. I told him exactly what kind of model I was looking for and he led me to a model within my price range without trying to pressure me to upgrade to something that I didn't need. After I expressed interest in the vehicle, he was quick to answer all of my questions and went the extra mile to ensure that my insurance information was updated to where it needed to be. On the financing side of things. the dealership was willing to negotiate a lower rate for better maintenance coverage. This showed me that Ganley puts its customers first and wants to make sure that you walk out of the dealership without feeling like you've been taken to the cleaners. I would definitely recommend them to anyone looking for a vehicle and will consider doing more business with them in the future.

Honda customer now

Sep 8, 2015

On Sept. 5, 2015, I chose Ganley Honda Dealership to return my leased vehicle. I was introduced to Mr. Corey Waterwash to assist me with the return of the leased vehicle and the leasing of a new vehicle. I found Mr. Waterwash knowledgeable and pleasant during the whole process. General questions were asked with respect the kind of vehicle I was hoping to lease and Mr. Waterwash made sure I had plenty of time to understand each part of the process. There was no pressure to act without first understanding what the calculations were for financing. While test driving the new vehicle, Mr. Waterwash was helpful in pointing out the many features on the dashboard. I did not, at any time, feel like I was being rushed or disrespected when pursuing information. I would highly recommend Mr. Waterwash as a competent and knowlegeable sales person. He made the whole experience very pleasant and I am now a Ganley customer due to Mr. Waterwash's kind demeanor.

Bernice Lamb

Sep 6, 2015

Kelly met me in the parking lot with a smile even after I told her I was looking for the Subaru dealership.When I told her I was interested in all the safety features of the Outback but thought it might be a tad big for my use, showed me the Honda CRV. She patiently showed me all the safety features and many other features the car had. The minute I sat in the front seat, I knew. Kelly and her manager worked with me on a price and I had my new vehicle. I love it. I have already had it in for its first free carwash. Everyone at the dealership was friendly and helpful, but the best was Kelly. If you are a woman shopping for a car and want to be treated with "Kidd" gloves, ask for her.

Marthacrv

Sep 6, 2015

We went to look for a used car for my daughter-in-law and I came home in the car she found on line. Everyone took good care of us and I would really like to thank Dave Runser for going above and beyond to make this a pleasant experience. I was not planing to buy on that particular day yet it worked out for all involved. I would also like to thank Nick for the gift certificate for the slight inconvenience that was rectified quickly and for the nice shirt you gave my son. Thank you again.

Palpatine99

Sep 6, 2015

Corey was enthusiastic, energetic, but not pushy. I told him that I was working with several dealers, and he promised to meet or beat any price and to get me more on my trade. He did both. The deal I got on my 2015 CR-V EX-L was designated as "exceptional" on True Car.

First time used car buyer

Sep 5, 2015

I do a lot online but have never written a review. I certainly did not think buying a used car would be my first occasion to write one. After 2 months of searching and visiting numerous car dealerships, this week we purchased a car at Ganley Honda. The process was not pleasant but ended well. I visited Ganley on a Sunday afternoon and met Kelly. She was a pleasure to work with. I told her we were looking for a CRV and she graciously called me over the next weeks every time one came through that was in our price range. After a few weeks we finally found one that fit the bill and purchased it. Kelly and the team were wonderful to work with. After a day of driving the vehicle we encountered a problem (on our end not on theirs) and called to see what could be done. We returned to Ganley that day and the team took a couple hours to help us. Even though they were not obligated to help us they worked with us to resolve it. The words I would use to describe the experience are professional and courteous. Kelly was a joy to work with thanks Ganley Honda

Hondaboy1977

Sep 5, 2015

It was my first time at Ganley Honda. Right away I was approached by a nice gentleman named Corey. He took me on two different test drives. I decided to go with the 2015 Honda Civic LX. He worked very hard on getting the deal that was in my budget. Corey was very personable as well as professional.

reneehebs

Sep 5, 2015

Mike Sheppard is an impressive, hands-on Manager who repeatedly pitched in to make things happen in a timely manner, Giovanni Izzo made the process go very smoothly. Mike Blackmur did a fantastic job!

Steph&TimCRV

Sep 4, 2015

Thank you Dave for welcoming us when we walked thru the door. You took care of us the moment we got there Wednesday. Even today, on your day off, you took care of mom and I! Thank you again. I would also like to thank Nick and Brian for teaming up with Dave to help out with the whole car buying process. Not my favorite thing to do. I'm sure glad we came to you all. Again, I thank you.

Taus, mel79

Sep 3, 2015

Tiffany is awesome! Made buying a car fast and easy. Wendy has helped me out for service on my old car and she is so helpful! Everyone is very nice

Odyssey15

Sep 2, 2015

Gio Izzo is a wonderful and patient salesperson. Dealership was swamped and amid the khaos, I was never forgotten. They even offered me pizza! Finance was thorough and efficient.

laurenwalter

Aug 31, 2015

The salesman, Giovanni Izzo, was very personable and helpful. The process was easy and quick, and the car was very well represented. The salesman explained all of the features in detail to highlight all of the benefits the car had, and made the experience very simple and comfortable. We ended up purchasing the 2016 Honda HR-V. Overall, great service!

laurenwalter

Aug 30, 2015

The salesman, Giovanni Izzo, was very personable and helpful. The process was easy and quick, and the car was very well represented. The salesman explained all of the features in detail to highlight all of the benefits the car had, and made the experience very simple and comfortable. We ended up purchasing the 2016 Honda HR-V. Overall, great service!

reviewganley

Aug 30, 2015

The process of buying the car went great. Mostly done over the Internet, with last few negotiations in person at the dealer. Was only disappointed in 2 things: 1) I only got $250 for my trade. Ok, it was a 2001 Accord LX with 215,000 miles, but according to both Edmunds.com and KBB.com it was worth much more, even for just parts. I should have just donated it. And 2) my BRAND NEW 2015 Accord LX needed a front-end alignment after only 50-100 miles. It was drifting to the right. I had the alignment done at no charge, but I thought this was bizarre for a brand, new car needing an alignment.But on the purchase of the new car, Giovanni & Mike Sheppard were great.

gurich

Aug 29, 2015

Our sales person Dave Runser was Great. He made this a quick and easy experience. We will recommend him to our friends and family looking to buy a Honda.

newcivic2015

Aug 29, 2015

I will admit shopping for cars is one of my least favorite things to do, but everything about my experience at Ganley was first rate from test driving multiple cars to working out the financial arrangements. Everything about the car and finances were explained very well. I am very happy with my new car.

aura123

Aug 26, 2015

I had to go car shopping because my car was totaled by the insurance company after somebody rear ended me. Neither I nor the person that hit me was hurt, but the cost of repairing my car was too high, so the insurance took that decision. To say that I was stressed trying to buy a car in a short amount of time, is to put it mildly. Once I made the decision as to what car I wanted, everything went very smoothly and quite quickly. The smoothness was due to the excellent treatment that I received at Ganley Honda by both Dave Runser and Brain Walls. Now I am just enjoying my new car and trying to know all of the great new features that are new to me in my car and that I have wanted to have for a long time. Thanks for making a stressful time, much less stressful.

jholodnak

Aug 25, 2015

Enjoyed an outstanding buying experience of great service and low pressure. Sales Representative Jake Filimon was very thourough and atentive to my needs, and Sales Manager Peter Kash was also very receptive and cooperative when working the numbers. In fact, Peter had personally greeted me upon entering the dealership. Brian was very thourough and efficient in processing the final paperwork. I expect to return to Ganley Honda upon needing my next vehicle.

Joeboy7

Aug 25, 2015

Very Professional, courteous and knowledgeable of the product. Very helpful and understanding of the lease contract. Will be dealing with this dealership again. Dan thanks again thank you very much Joe. I would recommend this dealership and Dan to my family and friends.

alremias

Aug 23, 2015

Very happy with the service and transaction with Max at Ganley Honda. He was very straight forward and not pushy. He was knowledgeable and polite.

jola63

Aug 22, 2015

Stress free, outstanding attitude of salesperson we worked with. He was very polite. He did a very good job. I would recommend him to the others.

lessee

Aug 21, 2015

Very helpful. Did not feel rushed or pressured. A small mix up when I first arrived, but quickly fixed. Corey has followed up by phone & a card. Very nice young man. Brian was also very pleasant & helpful. Overall, a very positive experience.

burdette1

Aug 20, 2015

Outstanding attitude, customer service, problem solving and a great overall experience. We would recommend her to anyone who is buying a car. We love the Honda products.

laurarenee

Aug 20, 2015

Out salesperson worked with us and got us a fair deal. We have worked with her before, and she kept in touch with us in between sales. She followed up with us and was willing to work around our schedule. The car was ready when we came to pick it up, and all of the paperwork was complete. No high pressure selling.

car sale

Aug 16, 2015

When purchasing my 2014 Mazda 3, Eli was very eager to sell. He was polite and courteous. Overall he did a fine job. Although the business manager Mike Blackmur was not straight forward about the service contact options.

cgunnoe5358

Aug 14, 2015

My visit to Ganley Honda was a very satisfying experience. As a first time car leaser, Corey Waterwash showed much interest in making sure that my visit was informative. His enthusiasm for excellent customer service made my decision to lease a car from Ganley. I hope I continue to have such wonderful assistance with any other visits that I make to Ganley Honda.

Aric&Amanda

Aug 11, 2015

My fiancee and I visited this dealership after having gone to several others in search of a decent deal on a new lease. We had just moved to Cleveland from New York City and (apologies for enforcing the stereotype) we like to get to the point, make our decision, and carry on. After having sat through the run-around at the previous dealerships (repeated trips to "see what the manager can do," only to have the price dropped in small increments over and over) we were getting worn out with shopping around. Thankfully, when we arrived at Ganley Honda, we were greeted by Mike "Gronk" Proffitt seconds after walking in the door and the rest is history. Mike was knowledgeable and got straight to the point without being pushy. He quickly recognized we were the kind of people who just want to skip the drawn-out negotiating phase and get to the bottom line. The first offer he gave us was the one we eventually took. He promised he would beat the monthly payment and overall value of every other dealership we went to. Without going into detail, let's just say he delivered (and NOT just by a couple bucks). While we pondered the offer, he presented us with a complete (non-biased) side by side comparison of the car we were looking at that day with the cars we considered from the previous dealerships. We hadn't planned on committing until a later date, but by the time we left, we felt confident enough that we were getting the right car at the right price so we pulled the trigger and haven't felt an ounce of regret since. Thanks Mike and Ganley Honda for being different than the rest. 10/10 will buy from this guy and this dealership next time I need a car.

Aric&Amanda

Aug 11, 2015

My fiancee and I visited this dealership after having gone to several others in search of a decent deal on a new lease. We had just moved to Cleveland from New York City and (apologies for enforcing the stereotype) we like to get to the point, make our decision, and carry on. After having sat through the run-around at the previous dealerships (repeated trips to "see what the manager can do," only to have the price dropped in small increments over and over) we were getting worn out with shopping around. Thankfully, when we arrived at Ganley Honda, we were greeted by Mike "Gronk" Proffitt seconds after walking in the door and the rest is history. Mike was knowledgeable and got straight to the point without being pushy. He quickly recognized we were the kind of people who just want to skip the drawn-out negotiating phase and get to the bottom line. The first offer he gave us was the one we eventually took. He promised he would beat the monthly payment and overall value of every other dealership we went to. Without going into detail, let's just say he delivered (and NOT just by a couple bucks). While we pondered the offer, he presented us with a complete (non-biased) side by side comparison of the car we were looking at that day with the cars we considered from the previous dealerships. We hadn't planned on committing until a later date, but by the time we left, we felt confident enough that we were getting the right car at the right price so we pulled the trigger and haven't felt an ounce of regret since. Thanks Mike and Ganley Honda for being different than the rest. 10/10 will buy from this guy and this dealership next time I need a car.

DarDar

Aug 11, 2015

My salesman Hazem Hazmo worked a lot with me in order to find the vehicle that my family and I needed. He exhausted all options and was patient in the process. We had a new addition to the family and needed a larger vehicle. He showed me all available options and different ways to finance it. He is a good at his job and takes the time of his customers seriously. I strongly recommend him to anyone who is looking to purchase a vehicle.

repeat customer

Aug 10, 2015

I received a mailer advertising for low mileage used cars like my 2011 CRV, and I came into the dealership skeptical and with no serious notion that I would buy a new car. Mike Sheppard turned me over to Giovanni who did a great job. Giovanni didn't have to sell me on the 2015 CRV (It's a great car.) but he did do a great job of familiarizing me with the new features, and he worked hard to structure a deal that made sense and worked for me. I couldn't be happier.

schwarjj

Aug 10, 2015

Giovanni made my experience seamless. He worked with me to negotiate the best possible terms for both parties while allowing me to walk away with the vehicle I wanted under terms I was confident with. I will definitely return to Ganley for my next vehicle. Thanks, Giovanni!

BB1234

Aug 6, 2015

Corey Waterwash is the sales associate to go to. He and his manager worked with me in order to get me the best deal possible. Corey also made the closing paperwork extremely easy. We called ahead to get a price and by time we got the paperwork was almost complete The closing process went extremely smooth thanks to Corey. Overall, extremely happy with my experience and purchase.

Paulette

Aug 6, 2015

It was an overall wonderful experience from beginning to end. Giovanni Isso, our salesman worked very hard to get us exactly what we were looking for, he took his time with us and made sure we were happy with our new car before we drove it off the lot. I highly recommend him, he's a hard worker, great personality and I know if you went to him he wouldn't disappoint you.

BB1234

Aug 4, 2015

Corey Waterwash is the sales associate to go to. He and his manager worked with me in order to get me the best deal possible. Corey also made the closing paperwork extremely easy. We called ahead to get a price and by time we got the paperwork was almost complete. The closing process went extremely smooth thanks to Corey. Overall, extremely happy with my experience and purchase.

faruch2u

Aug 4, 2015

Went to lease a new Honda Accord. The entire transaction went very well except for one detail. I had been informed prior to car shopping that "some" dealers add a fee for the return of a vehicle when it comes off lease. I questioned my salesperson about this. I asked "is there a fee to return this car when the lease expires?" He told me "no, that this dealer does not do that". I signed the lease paperwork which I couldn't have possibly read at the dealership. When I got home I look carefully at all the paperwork. I noticed box #3 on the Federal Consumer Leasing Act Disclosure that lists "Other Charges". Ahh I find a "Turn-in Fee" for $350.00. So when I go back the next day I question my salesperson about this fee. He seemed like he had no idea what his was. I showed him the paperwork and he took it over to the financing people. Evidently he got schooled quickly on what this fee was for. He came back and told me that he didn't know about this charge and he apologized over and over. I said not a problem but I hadn't planned on paying $350 more at the end of the lease. I could however turn in this leased vehicle and get another one and the fee would be dropped. Well I guess that's the way it works. But I'm disturbed by the fact that the salesman really didn't know how this process works. I guess he is probably really good at selling...just not leasing yet.. Maybe more training would help. Overall it was a good experience and I hold no grudges against the salesman. It is somewhat my fault as well as I didn't read in its entirety the Closed End Vehicle Lease Agreement. #1 there isn't time and if one were to read ALL the paperwork it would take many hours to complete. Hey an honest dealership is only trying to move the transaction along. I get it. The best thing is the salesman and the dealership were willing to work with me to achieve the numbers I could work with. So overall I would return to this dealership in the future. Here's hoping that opinion has no need to change.

Bnbrice

Aug 1, 2015

I called the dealership to ask about the deals. Hazmo Tannous answered the phone. I explained my situation; that I needed a car that day, like right now. I told him I had seen a deal on the CR-V. He said to come in and test drive it and they would appraise my 07 Jeep Liberty for trade in. We arrived 30min later, hopped in the CR-V, drove about 7mi, then went back to the dealership. Hazmo met us there and took us inside. They gave us a great appraisal on the Jeep that I couldn't refuse. We filled out some paperwork and waited for it to all go through. I had a great conversation with Hazmo about our beloved CLV sports teams, and before I knew it, we were out the door heading home in our new car. I don't buy cars often at all, so I don't have much to go on, but this truly was a great experience for my wife and I. I'll definitely be back when my Jetta is ready to go and I'll be asking for Hazmo Tannous. One more thing: the gentleman who detailed the car before bringing it to the door, hopped out and continued drying it with a towel and looking it over until I finally said "It looks great, don't worry about it!" Ha! Thanks guys!

cdee4662

Aug 1, 2015

Eli Elias was the sales associate who was very helpful with my purchase of a 2015 Honda Civic. He made the buying experience fast and efficient.

Bnbrice

Jul 31, 2015

I called the dealership to ask about the deals. Hazmo Tannous answered the phone. I explained my situation; that I needed a car that day, like right now. I told him I had seen a deal on the CR-V. He said to come in and test drive it and they would appraise my 07 Jeep Liberty for trade in. We arrived 30min later, hopped in the CR-V, drove about 7mi, then went back to the dealership. Hazmo met us there and took us inside. They gave us a great appraisal on the Jeep that I couldn't refuse. We filled out some paperwork and waited for it to all go through. I had a great conversation with Hazmo about our beloved CLV sports teams, and before I knew it, we were out the door heading home in our new car. I don't buy cars often at all, so I don't have much to go on, but this truly was a great experience for my wife and I. I'll definitely be back when my Jetta is ready to go and I'll be asking for Hazmo Tannous. One more thing: the gentleman who detailed the car before bringing it to the door, hopped out and continued drying it with a towel and looking it over until I finally said "It looks great, don't worry about it!" Ha! Thanks guys!

Tom 9119

Jul 31, 2015

Very good experience . No pressure to buy. They worked with me to get the deal I needed. Very easy and fast. Not a lot of waiting time.

2Hondas4Us

Jul 28, 2015

My wife and I went in with the intention of trading in our existing cars and leasing two new vehicles. Immediately I ran into Giovanni upon getting out of my car and I felt an instant rapport with him. I was able to communicate what we were looking to do and he met our needs without trying to steer us into something we didn't need or couldn't afford. After we picked out our vehicles, they went to work trying to get us the best price. I should say that what lured us in was the amazing lease options they had on their website, but since we didn't have the immaculate credit they wanted for those prices, our deal was quite a bit higher than what we expected. All in all though, we walked out with two brand new leased vehicles and we're very happy. I would recommend asking for Giovanni Izzo if you plan on visiting Ganley Honda, and my wife wanted me to mention that he is a dog lover, and you can always trust a dog lover!

2Hondas4us

Jul 28, 2015

My wife and I went in with the intention of trading in our existing cars and leasing two new vehicles. Immediately I ran into Giovanni upon getting out of my car and I felt an instant rapport with him. I was able to communicate what we were looking to do and he met our needs without trying to steer us into something we didn't need or couldn't afford. After we picked out our vehicles, they went to work trying to get us the best price. I should say that what lured us in was the amazing lease options they had on their website, but since we didn't have the immaculate credit they wanted for those prices, our deal was quite a bit higher than what we expected. All in all though, we walked out with two brand new leased vehicles and we're very happy. I would recommend asking for Giovanni Izzo if you plan on visiting Ganley Honda, and my wife wanted me to mention that he is a dog lover, and you can always trust a dog lover!

Crv, sr2015

Jul 28, 2015

Excellent service and very friendly dealership. We were very happy with everyone we worked with. Our salesman, Dan Sahlani was the best! He was knowledgeable and informative. He had a great sense of humor and a welcoming smile! He was very patient with us and worked hard to get us in the car we wanted. He gets a gold star from us.

Jill Pedro

Jul 27, 2015

I purchase a used Toyota Corolla from Mike. He treated me as though I was purchasing a new card. Mike is a good guy and I would recommend any friend or family member to purchase or lease from Mike. He does not present you with a sales pitch or even try to get you into a payment or car that is not best suited for you. I haven't been to a car dealer in a number of years, it was great to have someone like Mike who made the experience a good one. Carlos Pedro

MJM1411

Jul 25, 2015

I recently leased a Civic for my college-aged daughter from Ganley Honda. I worked with Jake Filimon. I'd highly recommend contacting Jake if you're in the market for a new Honda. He dealt with me in a very straightforward manner and stuck the terms he quoted me by telephone. And he handled the sales paperwork process very efficiently. Jake also happens to be a very nice guy, and treated my daughter well when she came in to pick up the car.

Tony Sr

Jul 25, 2015

So easy and friendly. No high pressure sales. We worked with Corey Waterwash and he was friendly and patient and made sure we were happy with our purchase. So much better that other experiences we have had with car dealerships.

Jack and Lois

Jul 24, 2015

Dan Sahlani and Mike Proffitt made our first time buying experience from Ganley Honda/North Olmsted a very positive experience. We were very satisfied with their easy, comfortable and quickservice.

Indians fan

Jul 22, 2015

Friendly and relaxed approach to explain the pros and cons regarding a lease or to buy. Took the time to understand our needs and tried to meet the needs,

Rob

Jul 22, 2015

I brought a 2014 Honda civic coupe. From ganley of north Omstead in cleveland Ohio it was the best time buying my new car. Everyone was great. It was like we where all best freinds joking around. With the copyer and the best was $2 dollar joke thanks Tiffany. Kruzer ??????????

Jcs

Jul 19, 2015

Mike Proffitt provided outstanding sales service for our family. He was extremely gracious with his time even though it was his day off. Thank you!

nancy boitel- uhl

Jul 18, 2015

friendly service and very quick and thorough. Brought car in for a recall and expected at least a two and a half hour wait, which I knew in advance. Pleasantly surprised when my car was done in less than an hour and a half!

Honda2015

Jul 16, 2015

Dave Runser was a great sales person to work with. He was attentive and professional and made the overall experience a pleasant one. Would be happy to do business with him again.

sperry06

Jul 16, 2015

Took me several hours to close a deal but my dealer Jeremy stuck with me and didn't stop. Got a great car I wanted and am happy with the business.

vjproffitt

Jul 15, 2015

My nephew Michael Proffitt, along with finance and management, were so incredibly helpful. They got the job done and made sure to get me where I needed to be. Thank you guys so much for the help and the awesome car!

rose

Jul 15, 2015

Jim was a great sales person to work with. My daughter had purchased a Pilot from him a year ago and highly recommended him to me. I am glad I listened to her and will do it again when my lease expires. I will be recommending him to my friends and family when they need a car.

Jim

Jul 14, 2015

Friendly. Cooperative. Attentive. Hard working. The Ganley folks make shopping for a new vehicle as painless as possible. And the vehicles are excellent. I rarely recommend any business, but I won't hesitate to point friends to Ganley.

MarieH

Jul 14, 2015

Mike was very professional and easy to work with. Would recommend him to any family members or friends. I didn't feel pressured at all and love the new CR-V!

Abdi

Jul 13, 2015

Mike was by far the best sales person I have worked with. I have had excellent experience. If your looking for an honest and straight forward sales person mike profit it is your guy. He will help you find the best deal you can get and wil not waste your time. I would recommend mike 100%

honda repeat X4

Jul 13, 2015

We walked in cold and walked out with a,New lease within 3 hours!Great dealership. Very easy to work with. Mike Profit was very easy helpful and honest.we told him what we wanted to spend . There was no pressure to spend more. Would definitely return and recommend to anyone .

Lindsey.Friedrich

Jul 13, 2015

My husband and I were looking for a new vehicle very very early in the morning. A lot of car salesmen passed us on their way into the building, but Giovanni came right up to us when he arrived and offered his assistance. He listened to what we wanted, was able to answer a ton of questions regarding various vehicles and their options, and helped us choose the right car for our needs. He and his sales manager Nick were willing to work with us to get the price and payments to meet our budget. I couldn't be happier with Giovanni's service and I love the new CRV!! I would absolutely recommend him to anyone looking for a new or used automobile.

Rosina1220

Jul 13, 2015

Buying my first car was a terrifying experience. At 20 years old, I needed some help, and some answers. Would I be able to afford it? Which car is best for me? Aren't all car salesmen just gonna take advantage of me? Ganley Honda had those answers. They calmed my nerves and made me feel comfortable and confident that I was making the right choice. I have done nothing but rave about my experience since I bought my 2012 Accord. I have to give special thanks to salesman Johnie Izzo for helping me make one of the biggest choices in my life this far, feel like the easiest.

Sue Suglio

Jul 13, 2015

Time for a new car as my daughter's lease was almost ready to end. Approached by Bobby Ross as we walked in and all we can say is thank you for making this a very comfortable experience. We were treated respectfully and actually have nothing but good things to say about Bobby. My daughter left in her new White Civic LX and couldn't be happier. Thank you for the time spent with us and for no pressure. Will definitely be back in a few years for car #3. Great job!!!

tjh_44090

Jul 13, 2015

This was our second vehicle purchase from Ganley Honda. As to be expected, the transaction was very smooth. Everything was presented honestly and without any hidden or built-in costs/line items. We will always recommend Ganley Honda and Jim Mericsko.

Soldier

Jul 12, 2015

It went as expected utilizing USAA Car Buying Services in collaboration with Ganley Honda. Jake did an excellent job in assisting us today with our purchase of the 2015 Honda Odyssey.

lori23

Jul 12, 2015

I had a wonderful experience dealing with Ganley Honda. I was greeted as soon as I walked in the door. They made us feel welcome and I was assisted right away. Everything was explained in detail and I felt no pressure from Robert or Bob. At the end of the deal, Robert (Who made the experience SO FUN) gave us his cell phone and let us know if we need anything to call. I truly believe they care about their customers and want each person to be happy with their purchase. Not only will I go back to Ganley for all my future purchases but I will tell everyone I know to do the same. Best experience yet..

DawnInTheCLE!

Jul 10, 2015

All I have to say is I went in with the intent to buy a car and did just that. i'm not one who like the experience of buying a car....but this was different. The staff at Ganley...particularly Eli Elias, were not only professional but a lot of fun and very accommodating . I got exactly what I wanted....for the monthly payment I wanted. The process was FAST....faster then any other time that I purchased a car. I went in at 11:00 and drove off in my new vehicle 2.5 hours later. Go to Ganley Honda, you won't be disappointed.

town and country lover

Jul 9, 2015

Very helpful and friendly all around the dealership. They worked hard to accommodate our budget and even stayed well past closing time to finalize the deal.

dishinitup51

Jul 8, 2015

Very kind, honest, and helpful. They definitely went out of their way to accommodate me! I feel like I can call or ask any questions I have, no matter what time or day. They treat me as a friend rather than as a client.

jes111

Jun 30, 2015

Extremely competitive prices, very quick to respond and easy to work with. Contacted a number of dealers regarding pricing on a particular model and they offered the best deal in about a 150-mile radius. We ultimately made the purchase somewhere much closer to home, and I was sorry we couldn't give them our business. Can't speak to the experience of making an actual purchase from them, but the price and the experience of working with a sales representative were fantastic.

Bridge124

Jun 24, 2015

I recently purchased a new car for the first time in over 8 years. Dave was very easy to work with and knowledgeable about the car I was intrested in. The process was very easy from the test drive to the final paperwork.

jb1234

Jun 24, 2015

I took my car in for 2 issues. One is under warranty as it is a safety issue (seat belt). They didn't have the part in stock, promised they would call me the next day to reschedule. I never received the call. So, a week later I called service who then transferred me to parts. I had to check with parts whether my part was in, then be transferred back to service to schedule my appointment. I have never had to check with parts before, as I feel that's the service departments job, not mine. I was able to get an appointment at a very inconvenient time for a mom with small children. I was treated poorly on the phone with no help to get me in during the morning due to small children. I can't believe they wouldn't follow up with me as promised and then didn't attempt to resolve the issue. This is for a safety issue, and shocked that Ganley Honda doesn't have more urgency around such an issue.The second problem (sliding door issue) they couldn't diagnosis the actual problem and came up with a great idea to fix both doors (even though only one door is an issue) for a total of $260/door. We said no, and will get it fixed at another place as they couldn't even say that what they wanted to fix would solve the issue. I have no idea why they feel I should fix the second door when it has no problems.I will be finding another Honda dealer to service my car in the future.

sirwap

Jun 22, 2015

my wife and I decided to look at Honda-CRV to replace one of our cars. Last year we purchased a 2014 Odysee from them. We have very satisfied with the car and the service from Ganley. We called our salesman, Dan Sahlani and made arrangements to look at vehicles . After describing briefly what we wanted, Dan had several cars for us to look at. My wife took one for a test drive and was sold on the CRV. Dan did an excellent job describing the features of the vehicle.Then we began the negotiations. I have found Ganley(Dan & Bob Hudacek) to be fair and honest people to deal with. I didn't get everything that I wanted but felt that I left with a very fair deal. I would recommend them to anyone looking for great guys to work with.

JScott

Jun 21, 2015

I recently purchased a Certified 2012 Honda Coupe from Ganley Honda.From the first contact with Mike Sheppard using internet chat, to finalizing the sale with Jake Filimon handing me the keys, everything was handled in a friendly, professional manner. Thank you!

TrishJoeDeNoto

Jun 12, 2015

DanielSahlani was our consultant. He had posted the vehicle via internet and my husband responded. Within minutes we had a a response from Dan. Price was quoted and pictures requested were sent, an appointment was made. upon arriving 30minutes early the vehicle was detailed and waiting for us. Dan listened to us and matched my husbands knowledge of cars. He appeared to be young, but spoke with vast personality, confidence, and knowledge as if he'd been doing this his whole life. After initial inspection and fun banter we took the test drive, Dan rode along being polite and suggestive of information; again listening and responding w appropriateness. Once back to the dealership, we spoke numbers, wrote up our offer and proceeded to relate personably. This is where we learned he is a college junior and his goals and ambitions. I was blown away by his ability to be so professional, young, and driven. My husband and I have much respect for working and education as he did the same thing as a young adult. We financed through Honda with ease, Dan finished detailing anything last minute of our vehicle and upon our exit still went over the details of "how to use the car". Absolutely impressed by our experience, first and foremost with Dan, but the fellowship of his staff and environment. We will definitely be referring Dan to our friends and family, but mostly we wish him much success in his bright future!Trish and Joe DeNoto

MikeS

Jun 4, 2015

Very Easy experience. Actually leased the advertised Honda Civic at the price shown in the newspaper ad. Drove the car on a Saturday, Handled everything over the phone on Monday. Very smooth.

Retired teacher

Jun 3, 2015

I bought a new CRV on Monday and traded in my old CRV . I was treated with respect,humor and fairness in tzhe whole purchasing process. On Wed I realized I had left something in my old car and called my sales person. My phone call was answered by Tammy who said my salesman was not in today. She put me to his voicemail. I only started my message when I was cut off. I re dialed and Tammy answered the phone. I started to explain my problem but she was extremely rude and did not want to help me at all. This is my first experience with the customer service and I was shocked at her attitude. She was nasty . I am not the kind of person who complains ,I never send food back,and I am a very easy going person. I hope this isn't an indication of the Ganley customer service

Amy

Jun 1, 2015

It was a great experience. Dave was very helpful during the process and very not aggressive. We had a trade in and they made the process easier than I thought it would be. I would recommend Dave Runser to anyone who is looking to purchase a honda.

car1med

Jun 1, 2015

I came in with my family and was able to lease my first car ever after graduating from college in one night. I had a fantastic experience with Mike and the dealership. He was so patient kind and articulate in sharing information on all of the available cars. The whole team was very understanding and excited to help us find the right fit and helped us find a solution that would enable me to make my payments as I also attend medical school. We left incredibly satisfied as well as genuinely cared for. I would highly recommend both Mike and Ganley Honda.

happymack

May 27, 2015

While finalizing the "deal" after closing time, I never felt pressured. All paperwork was reviewed, all questions were addressed. Brian Walls performed numerical magic keeping my payments within my budget and time frame (for retirement). Giovanni Izzo even offered to hold my borrowed car so I could take the new to me car home. Nick Lorenzo hinted that he would follow me home. I'm 63 and have purchased vehicles for myself, my wife, and older son and this purchase by far has been the less stressful. Even having my younger son present (autistic) I cannot recall a better experience purchasing a car.

terryt

May 27, 2015

Although it took a few hours to get things done I am very happy. This location is busy which says something so buying a new car will take some time. Somewhere in those 4 hours and working with 3 people somehow the interior color of the car was misunderstood, I come to pick up car and it was black and I wanted beige. SO another day I would wait to pick up my car but I must give xxxxx to Alex even with this misunderstanding, he started working on the mix up right away and had me all ready the next day. The GM of preowned cars me me half way with what I wanted for my trade in. I must say, without him working with me with my trade I would have walked but he raised the price of my trade and we were done. Very nice people here. But I really LOVE my 2015 Honda Civic EXL... awesome price here. I will do all my maintenance here.

Sackman1726

May 25, 2015

What a great experience...Thanks to Hazmo Tannous. Professional all the way and a really nice guy as well. It was my first time to lease and Hazmo guided me through the whole process in under 3 hours start to finish including evaluating my car and delivering my new Accord. Acquiring a new car is never a perfect exercise. He took the time to get to know us and made it worthwhile for us to deal with Ganley Honda. Hope he's there 3 years from now!Mike and Judy SackMedina, Ohio

MarkD

May 24, 2015

Leased a new 2015 Pilot. Sales Manager Bob Hudacek made us feel comfortable and informed. He also got us a great deal. Car was delivered in pristine condition. Great car shopping experience.

PMW

May 24, 2015

Buying my first car (at age 63!) was an easy and pleasant experience. Dave Runser was a terrific sales consultant. I did not waste his time and he did not waste mine! The whole transaction from test drive to finalization of purchase went smoothly. I would recommend Dave and Ganley Honda to anyone looking for a new or pre-owned vehicle. I was so impressed with Ganley Honda that I plan on using them for any maintenance and service needs I may have in the future.

PMWfromLakewood

May 24, 2015

Buying my first car (at age 63!) was an easy and pleasant experience. Dave Runser was a terrific sales consultant. I did not waste his time and he did not waste mine! The whole transaction from test drive to finalization of purchase went smoothly. I would recommend Dave and Ganley Honda to anyone looking for a new or pre-owned vehicle. I was so impressed with Ganley Honda that I plan on using them for any maintenance and service needs I may have in the future.

sara1234567

May 20, 2015

I find some problems with the car after I came back home. They are helpful and help me solved the issue quickly. Hazmo is a nice and warm hearted guy and I am pleased talking with him.

Stacy I

May 19, 2015

We were treated like royalty! Every single person that helped us acted like we had been friends forever! They were so personable and so kind. They didn't sell me anything that they didn't believe in. Easier car buying experience of my life.

Brian

May 16, 2015

This was my first time dealing with Ganley Honda and I was very pleased with the experience. I lease my car so I do this every three years. I am happy to report this was a painless and pleasant experience.

Dave

May 15, 2015

Dave Runser was the sales consultant that I worked with. Very knowledgeable and helpful. I bought a pre-owned 2012 Honda CRV-Ex at a very fair price. One of the draws to cars is the 125 point inspection that Ganley goes through on each pre-owned vehicle. Thanks Dave and Ganley Honda!

mfaust0617

May 14, 2015

A year ago, I walked into Ganley Honda of North Olmsted and I spoke with Dave. Originally, I was not ready to purchase a car, but I was looking for the near future. Fast forward to a year later, and I asked Dave what he had available for me. I then went back to the dealership and Dave was very friendly and greeted me when I walked into the show room. I told him I was interested in the car I ended up purchasing and he was very knowledgeable about the technology features of the car. He answered any and all of the questions that I had and made sure I was comfortable... there was no pressure to buy and most importantly, Dave was personable and ensured me that this car was practical. Before test driving the car, Dave showed me all of the bells and whistles of what it could do. I brought my friend who is a Honda-fanatic and even he was impressed with Dave's knowledge about the car! I was so happy that I came back to Ganley Honda and more importantly, had Dave's help. On the finance side of things, Tim had me sign paperwork and it was quick and easy. Even in those few short minutes of signing papers, Tim's personality was able to shine through and it was a great experience!I love Hondas and I will continue to recommend Dave, Tim, and the Ganley Honda Team to all of my friends. No complaints, friendly and knowledgeable staff, and great products!

sophdot

May 12, 2015

Hondas are Hondas are Hondas. They are some of the most affordable and reliable vehicles out there. I knew I was going to get another Honda, and it all came down to 1) the price point and 2) how I was treated by the sales team. Ganley representatives Robert and Bobby made this an exciting, no-pressure situation.I've been to Jack Matia and Jay Honda, looking for a new Honda to purchase or lease - I grew up with Hondas and my '99 Civic was on its last legs - and neither particularly impressed me. I'm young and know practically nothing about leasing or buying and have never purchased a vehicle before. Both Jack Matia and Jay made me feel like I didn't have very many options, and automatically settled on a car for me. At Ganley, conversely, I was greeted with sincere friendliness and asked what *I* wanted (Ganley had been recommended to me by two different people). Robert sat with me and explained everything. He went over all of my options and had me check out different vehicles so that I knew, when I made a choice, that it would be the right one instead of blindly picking something.When it came to the actual test drive, Robert went over the whole car interface - in detail - with none of the "I don't know" nonsense. It makes a big deal when the sales employees actually know - and care - about what they're covering.He made sure to help me with the best financial options. He was honest and forthcoming with information. I never felt like I was being pressured... and, for the first time, I felt like I was having an enjoyable car shopping experience. I was able to lease a vehicle, and Bobby took the time to go over all of the paperwork. He made sure I knew what I was getting with my lease. He and Robert tag-teamed to ensure that I was taken care of, instead of ganging up on me and making me feel as though I was being given the run-around. Ultimately, it seems like Ganley really values its customers - and this is HUGE. I realize that this is a money-making business but at the other dealerships I felt like a transaction. I appreciate everything Robert, Bobby, and Ganley was able to do for me.I'm NEVER going anywhere else.

bob

May 10, 2015

Was good experience, no pressure to buy. Most of time this is not a good experience for me. Usually some dealers seem as though they may be doing you a favor by looking at your trade in.

lebfam

May 7, 2015

Friendly, told me what i needed to know. knew how to answer most questions, and if they didnt know, they followed up. Great people working here.

ABOVE&beyond

Apr 28, 2015

I can't say enough about Giovanni: "Johnny" and his team. My adult son and I came in to buy out our leased Honda and expected it to be a long, boring process but NOT what happened. I drove the extra distance to get it done the best I could have expected. Kudos!

John Piazza

Apr 27, 2015

Called the dealership on a lease ad that I saw in the Plain Dealer, Dave answered in New Car Sales, and told him I would be in later to test drive. When we got there he was involved in a deal, so he sett us up for a test drive. When we returned he was finishing his earlier deal, so we waited for about a half hour. Since it was getting close to 5:30, we told him that we would come back on Sunday at Noon to finish the paperwork and pick up the car. When we arrived on Sunday, we checked out the car, went in to sign the papers, and we were out by 12:40p. Our salesman Dave, the General Manager-Nick, and our Finance person were all attentive, and met our needs. If I didn't talk so much, we could have been out of there in half the time! Nice job Ganley Honda!!

harps3721

Apr 24, 2015

Bought my car in January and have put off writing a review, but decided to do so to give Giovanni the credit he deserves.. Very friendly and hilarious, he made the whole process very comfortable for me. Even worked with me to get a payment plan that would best fit my budget. Recommend him to anyone.

SarahMaloney421

Apr 21, 2015

I had an excellent experience!!! Thank you Eli!! Ganley Honda went above & beyond to accommodate my needs! I will definitely refer my friends to come and see Eli!

Schmitz82

Apr 18, 2015

As my father and I were getting out of the car we were greeted by Giovanni, and it only got better from there. He asked all the right questions and had all the right answers. Before I knew it I was driving off the lot in a new car. I would, and will, most definitely point anybody looking for a new vehicle to this dealership.

hondagirl

Apr 17, 2015

the service department at Ganley is outstanding. I have always been the one who takes care of our cars. I have a list of horror stories about service departments that have tried to cheat this short (and now aging) woman. Not so at Ganley. Dignity, respect and courtesy are all words that come to mind. The jewel in the crown is Wendy. She knows what she is doing and does it with a calm good humor that make a service visit pleasant. I think of her as my contact at Ganley. Wendy and the service department were major factors in my decision to buy our most recent car from Ganley.

hondagirl

Apr 16, 2015

This is my third Honda. Ganley is an outstanding dealership. Although I did not purchase my first two here, I have had them serviced at Ganley. That experience is what led us to buy this car at Ganley. Dave Runser is a good salesman. He really knew about the car and answered all our questions. I would recommend Ganley and Dave to anyone looking for a car.

UAkronResearcher

Apr 15, 2015

Mike Proffitt was very professional, as was the entire staff. I appreciate their excellent and friendly service when I recently bought my certified Pilot. Although, I knew what I wanted before I arrived, I am confident that had I not, or had what I wanted been sold, I would have still found a suitable alternative at a good price. Thank you Mike, and also the staff at Ganley Honda.

Michael Seredick

Apr 11, 2015

I almost bought my CRV from Roush in Medina, but didn't close the deal because of rude treatment before signing the contract. In contrast, I had a most favorable experience at Ganley Honda. Mike Sheppard went far beyond expectations to make sure I got my requested color, price and timing for delivery within 24 hours. He was respectful and stayed beyond closing hours to deliver on time. For customer courtesy and fair pricing - Ganley. For rude treatment - Roush in Medina.

Jammer

Apr 9, 2015

Tiffany is a good salesperson and I would recommend her without hesitation. The Sales manager is a good guy and very professional and personable. The dealership itself could use a facelift....I have been going there for 20 years and it has not been upgraded.....the showroom and common areas are old and tired and do not compete with other dealerships in the area. They need to upgrade that facility. It's really a shame and they should be embarrassed. Wendy in service is great and my salesperson is great.....but the facility is horrible....it always looks dirty because it is old and cannot be cleaned anymore.

Brian

Apr 8, 2015

I just picked up my new Hinda Civic . This is the third car I have purchaed there , all with Jim Mericscko . I would highly recommend Jim & Ganley !!

JEK

Apr 8, 2015

I have dealt with Ganley for 20 years and always have good service. Tiffany is really good at her job. Her boss is very professional. No complaints. The facility could use a facelift!

Corey

Apr 7, 2015

So recently I have received an email from a sales person at this dealership. My lease is coming to an end soon and he wanted me to come in. Last time i was in the dealership getting some work done to my vehicle I asked about the option on getting into a new vehicle early. The price was way to high for what I wanted to pay so I said thank you and left with my car. So i get this email where it states that he will keep me at the same payment or LESS. So I wrote back and told him what happened in the past and that I wont be doing it early im just turning it in when done and getting something else. The reply was the best... the part I liked was when he said.... It is possible that they didnt have or want to provide you with the incentives that made it work for you. Then went on and said that he got someone into a new vehicle for 10 dollars more a month and she was fine with it upgrading because her payment was lower?!? Not the smartest people in the bunch at Ganley Honda. I will get my oil changed and then I will get my next vehicle someplace else.

bill and maureen

Apr 6, 2015

Our experience with Robert and with Ganley in North Olmsted was wonderful. We were very pleased with our purchase and extremely pleased with the thoroughness of the explanation of the car's features and operation given to us by Robert. The best review of a new car that we ever experienced. The explanation of our lease and the terms of the contract as well as the buy out were great. Thanks again!Maureen and Bill Slivka

Pjh010

Apr 6, 2015

I new exactly the car I wanted at Honda Ganley. I had watched the video online for my car and thanks to the great team at ganley Honda I took it home the same day. I have been getting cars from ganley for many years and the people who work there are always very very kind and professional and really do all they can to help you get the car you want. Tiffany Kruzer was my salesperson and she was so friendly and easy to talk to , she made my car buying experience very enjoyable.

soccermom2015

Apr 6, 2015

My husband and I were very happy with our salesman, Jake Filimon, who was more than willing to spend the extra time needed to find a vehicle that fit our family's needs perfectly. By taking the time to get to know exactly what we were looking for and the price we wanted to pay...he was able to find a vehicle for us that was not even on the lot yet. Even after we had made our final decision...he went out of his way to be sure to take care of all of the "little things" that we needed. We would go back to him again in the future....and certainly will recommend him to others. Thank you Jake!

newhondaowner

Apr 3, 2015

My husband and I went to Ganley to check out a used car we had seen on the lot. We drove that car and several others and decided to look into terms. Our salesman, Giovanni, explained that we could lease-to-own a new car at a better monthly rate and reduce the loan amount through the lease, when we were ready to purchase. Not only did we end up as first-time Honda buyers, (2015 Accord) but also first-time lease customers. Giovanni was patient, informative, and had a great sense of humor; all necessary qualities when dealing with us! The same can be said for Nick, who was also involved in the purchase process. We would not hesitate to recommend purchasing from this dealership and specifically, working with Giovanni, and in fact have already done so.

newhondaowner

Apr 3, 2015

My husband and I went to Ganley to check out a used car we had seen on the lot. We drove that car and several others and decided to look into terms. Our salesman, Giovanni, explained that we could lease-to-own a new car at a better monthly rate and reduce the loan amount through the lease, when we were ready to purchase. Not only did we end up as first-time Honda buyers, (2015 Accord) but also first-time lease customers. Giovanni was patient, informative, and had a great sense of humor; all necessary qualities when dealing with us! The same can be said for Nick, who was also involved in the purchase process. We would not hesitate to recommend purchasing from this dealership and specifically, working with Giovanni, and in fact have already done so.

aslogar

Apr 2, 2015

OK, we all know buying a car is a pain. And we never feel like we are really getting a good deal. But I gotta say, the folks at Ganley Honda were top notch. Alex, Andrew, Bob made a nice smooth deal and sold me the exact car I wanted and the exact price I wanted to spend, and went above and beyond in closing the deal in giving me my trade in where I felt fair. Definitely, will recommend them to friends and family.

"DEL"

Apr 1, 2015

Giovanni, was GREAT- very friendly, knowledgeable and helpful during the buying process. My first visit I was interested in the Accord and the CR-V, but not sure which one would be best. Giovanni spent time explaining the features of both during the test drives. He patiently listened and answered all my questions.

JohnK

Apr 1, 2015

This is my 3rd lease with Ganley Honda and every experience has been excellent. Tiffany has been my sales person for all 3 leases. She takes the time to walk me through the process and ensures my satisfaction.

gmurmann

Mar 30, 2015

My wife and I have been considering an Odyssey for quite some time now and have Ganley to thank for getting us into the van that fits our needs at a price we were comfortable with. Jake Filimon was a tremendous asset as our saleman. I've never before had a salesman so knowledgable who could efficiently and succinctly educate us on the differnet features of each trim level and then work out a deal that fit our budget. Thanks also to Pete Kash for making the negotiations relatively stressfree. We arrived a couple hours before closing and their team was very accommodating in staying after close to get the paperwork in order and have the Odyssey ready for delivery. I have the experience to say, this was one of the best car buying experiences I have ever had!! Thanks Jake & Pete.

Linsey Anagnostos

Mar 28, 2015

My husband and I went into Ganley Honda with our three toddlers hoping to get a Odyssey. Everyone was so helpful and really nice with our children. They brought my kids things to play with to occupy their time. Our sales person Jake was so nice and I could tell he really cared about what I was looking for. I was expecting a pushy sales person and I got just the opposite, Jake and his boss Pete were both a pleasure to work with. I would recomend this dealership to any of my family and friends. They truly know the meaning of customer service. We also worked with Tim in finance and he was great explaining to us the different packages we could get with our car. Ganley Honda in North Olmsted is great, ask for Jake Filimon!!

linsey

Mar 28, 2015

My husband and I went into Ganley Honda with our three toddlers hoping to get a Odyssey. Everyone was so helpful and really nice with our children. They brought my kids things to play with to occupy their time. Our sales person Jake was so nice and I could tell he really cared about what I was looking for. I was expecting a pushy sales person and I got just the opposite, Jake and his boss Pete were both a pleasure to work with. I would recomend this dealership to any of my family and friends. They truly know the meaning of customer service. We also worked with Tim in finance and he was great explaining to us the different packages we could get with our car. Ganley Honda in North Olmsted is great, ask for Jake Filimon!!

maryjane C

Mar 26, 2015

I had a wonderful time. I am 19 and I leased my very first car today (second to the 99 buick I had before this but it was not mine, it was given to me by my dad but not MINE). I paid for and credit qualified all on my own. Dave was a great salesman. He brought a car out for me to test drive immediately upon request, he was available for all questions and concerns and answered all at ease. He made sure that I was comfortable 100% with my payments and what was going on. He kept me 100% informed and 100% happy with my sale. I got the car I wanted at a very suitable price. Dave was very nice, informative and professional. I recommend Dave to anyone who goes to Ganley, he gets the job done and in a VERY timely manner. He doesn't mess around and is very honest and trustworthy to go forward with for any lease or purchase you make with Ganley Honda. I WILL be keeping him as my salesman when I return for my new honda in a couple years to turn in my lease. THANK YOU FOR A GREAT FIRST EXPERIENCE AS A CAR BUYER/LEASER! I expect all to be just as great in the future! Thank you Thank you Thank you!!!!

maryjanecorrin95

Mar 25, 2015

I had a wonderful time. I am 19 and I leased my very first car today (second to the 99 buick I had before this but it was not mine, it was given to me by my dad but not MINE). I paid for and credit qualified all on my own. Dave was a great salesman. He brought a car out for me to test drive immediately upon request, he was available for all questions and concerns and answered all at ease. He made sure that I was comfortable 100% with my payments and what was going on. He kept me 100% informed and 100% happy with my sale. I got the car I wanted at a very suitable price. Dave was very nice, informative and professional. I recommend Dave to anyone who goes to Ganley, he gets the job done and in a VERY timely manner. He doesn't mess around and is very honest and trustworthy to go forward with for any lease or purchase you make with Ganley Honda. I WILL be keeping him as my salesman when I return for my new honda in a couple years to turn in my lease. THANK YOU FOR A GREAT FIRST EXPERIENCE AS A CAR BUYER/LEASER! I expect all to be just as great in the future! Thank you Thank you Thank you!!!!

clewis104

Mar 23, 2015

I brought my mother into Ganley Honda to look at cars. She was nervous about the entire process. Our salesman, Bryan Serowski, immediately put her at ease and patiently explained everything to her. She ended up buying a 2015 Honda Civic and is very happy with it. Bryan was extremely knowledgeable and helpful without being at all pushy.

Judy

Mar 22, 2015

Giovanni was excellent to work with! I would recommend him. He explained all of the cars features completely. We'd ask for him again on our next car purchase.

JBonham

Mar 22, 2015

Giovanni was excellent to work with! I would recommend him. He explained all of the cars features completely. We'd ask for him again on our next car purchase.

Kjs

Mar 19, 2015

It's never fun shopping for a car. Our sales person, Giovanni did a great job in making sure we understood everything the car had to offer-he was personable and didn't talk to us like we were just another customer to him. The sales manager was tough but fair. Although he over-exaggerated the deal he was giving us, we found him entertaining and really felt he was fair and gave us the best deal he could. We appreciated the time they both spent with us. In the end walked out feeling like we had gotten the car we wanted at a deal that was fair. We would highly recommend Ganley and Gio to anyone we know and anyone shopping for a new car.

kmmckinzie

Mar 19, 2015

It has been a very long time since I could say that I trusted a dealership. I have pretty heavy credit issues but Giovanni Izzo and the financial team didn't let that scare them. They worked very hard to help me get into a good, solid, NEW vehicle. Giovanni was so professional the entire time, and when I got discouraged about my options for a new vehicle, he lightened the mood with a joke to help me get through the stress of buying a car. The team that I worked with was great. They really worked together to make sure I was in the best possible vehicle, considering everything that life has thrown my way for most of my adult life. Giovanni never gave up on me, even when I thought it was hopeless. It shows that this is an amazing dealership, doing what they can to help a customer to the best of their abilities! I will never go anywhere else, and I will recommend this dealer to anyone and everyone who is looking for a new car!

MLC

Mar 18, 2015

I feel confident that the purchase of my 2014 Pre-Owned Honda Civic at Ganley Honda was the right one. Although I explored switching to another make, I was sold on buying another Honda Civic with the help of Dave Runser. Dave was available, professional, and very knowledgeable during the whole process, not pushy, he was very willing to "go the extra mile" by giving me time to make my decision on a very busy Saturday! I would recommend Dave ... and Ganley Honda, North Olmsted in a minute!

twalsh60

Mar 4, 2015

My experience working with Jake Filimon was a great experience. He made the whole process go smoothly without being pushy or aggressive. I felt as thought he was working for me and helping me get the most for my money.

John W

Mar 3, 2015

Second car we bought from Tiffany Kruzer. Always excellent, quick, knowledgeable service.

Crv

Feb 21, 2015

Worked once again with Tiffany. As with previous purchases had a great experience.

Erbo1966

Feb 21, 2015

I have bought from Ganley in the past which is why we chose this Honda dealership. It was my best experience with them yet! I recommend them often. Tiffany Kruzer was very helpful!

Jill

Feb 17, 2015

I have always driven Fords. While shopping online, I saw a Honda CRV and contacted the dealership via email. Within minutes, Jake Filimon called me to make arrangements for a test drive. He was polite, respectful, and attentive to my questions. He did not use high pressure tactics and was very easy to talk to. Not only did I buy my Honda CRV from Jake, but he is also working with me to get a car for my daughter. We are going back this weekend to work with him again. After owning my Honda for a week, Jake called me to see how I was doing. I told him how much I loved the car and he asked me if I was having any problems or had any questions. I explained that I hadn't figured out how to use the Bluetooth option yet. He told me to stop by anytime I was in the area and he would help me set it up. I stopped by that night after work and he came right out and gave me a tutorial on the Bluetooth. It was set up in no time. I couldn't be happier with the service I received from Jake. I am looking forward to being able to have my service done at the dealership and hopefully, having my daughter enjoy the same experience. Thanks Jake!!!!! I am happy with my switch from Ford to Honda.

Jill

Feb 16, 2015

I have always driven Fords. While shopping online, I saw a Honda CRV and contacted the dealership via email. Within minutes, Jake Filimon called me to make arrangements for a test drive. He was polite, respectful, and attentive to my questions. He did not use high pressure tactics and was very easy to talk to. Not only did I buy my Honda CRV from Jake, but he is also working with me to get a car for my daughter. We are going back this weekend to work with him again. After owning my Honda for a week, Jake called me to see how I was doing. I told him how much I loved the car and he asked me if I was having any problems or had any questions. I explained that I hadn't figured out how to use the Bluetooth option yet. He told me to stop by anytime I was in the area and he would help me set it up. I stopped by that night after work and he came right out and gave me a tutorial on the Bluetooth. It was set up in no time. I couldn't be happier with the service I received from Jake. I am looking forward to being able to have my service done at the dealership and hopefully, having my daughter enjoy the same experience. Thanks Jake!!!!! I am happy with my switch from Ford to Honda.

JD

Feb 3, 2015

Excellent personal service given to us by Robert Freiburg, Sales Consultant, at Ganley Honda.Robert went the extra mile shoveling out a Honda Fit for us to test drive.And then he went another extra mile and found us the color we wanted.Drove the car home today. Highly recommend.

BK

Jan 28, 2015

Mike Sheppard was very helpful in helping me find Dave Runser when I lost Dave's contact information. Dave went with me on my test drive. He was straight forward and upfront and I really appreciated it. Dave worked with me to get a fair price and made the whole transaction enjoyable. I not only like my new Fit, I enjoyed the whole experience.Thank you,Bonnie Kelly

Jody

Jan 25, 2015

Mike Sheppard at Ganley Honda in North Olmsted provides excellent customer service. The day I went in, they were extremely busy so he was helping my salesman, Brian out. Mike was very professional and friendly and made sure I was comfortable with the entire process. He got me into the price bracket I wanted and was comfortable with. When it came time to showing me the ins and outs of all the cool features on my car, Brian took the time to make sure I knew exactly how everything worked. It was a very pleasant experience. This was my 3rd lease through them, and each time my experience improves!!!!

jodecii

Jan 24, 2015

Mike Sheppard at Ganley Honda in North Olmsted provides excellent customer service. The day I went in, they were extremely busy so he was helping my salesman, Brian out. Mike was very professional and friendly and made sure I was comfortable with the entire process. He got me into the price bracket I wanted and was comfortable with. When it came time to showing me the ins and outs of all the cool features on my car, Brian took the time to make sure I knew exactly how everything worked. It was a very pleasant experience. This was my 3rd lease through them, and each time my experience improves!!!!

bbostic

Jan 10, 2015

I had an excellent customer experience with finance manager Tim Nadvit, sales manager Peter Kash and sales associate Brian Walls. It was stress free, quick & easy and I received everything I was looking for. I would highly recommend their services. I will be purchasing future vehicles from only Ganley.

catlady779

Jan 10, 2015

Needed to find a replacement vehicle on short notice. Robert was extremely helpful in choosing a reliable used car quickly and at a reasonable price. Received excellent treatment from both Robert and Tim Nadvit, finance manager. Highly recommend you stop and visit these gentleman for your next car buying experience.

CMech

Jan 9, 2015

Dave was extremely quick at helping Me buy my First car on my own. Explained the process very well and helped Me relax seeing that I was nervous. The Car was exactly what I was looking for and hope to do business again in the future. Thanks again Dave!

rikkijonp

Jan 3, 2015

Great experience buying a used car from Ganley Honda. Car was advertised on Ebay with multiple pictures. I live 4 hours away from dealer so was leery about buying a car without seeing it in person before bidding. But decided to believe the salesman, David Runser who I dealt with. We came to a reasonable price that I felt was a good deal for this car. Only issue was getting to dealer during the holidays with no one to drive me the 4 hours one way to pick up the car. David offered to pick me up on New Years day either from airport or bus terminal to review the car prior to any sales agreement. Assuring me that if I did not want the car or found any issues that I did not need to buy it and would take me back to return to Detroit area. Well car was just as he described. I drove it around and inspected it to my satisfaction. Ganley Honda even provided an certified inspection report and receipts for what they did to car. Bought it and drove it home without issue. Wife very pleased with the cleanliness of car and can't wait to drive her dream convertible. Thanks David and Ganley Motors for going above and beyond to make a sale and put my mind at ease.

Tyler

Jan 1, 2015

I had a good experience leasing my first car. My time at the dealership was long just because there is so much work that goes into the process of leasing a car. My salesman did a great job with helping me through the process, he worked diligently and was very polite and friendly.

Ryan

Dec 20, 2014

Giovanni was excellent to work with while leasing a new car with my son. It was my son's first car buying experience and Giovanni was very informative and made the experience as easy as possible. I would recommend purchasing a vehicle from Giovanni and Ganley Honda. Thank you Giovanni for your patience and expertise during our purchase.

cmcclusk

Dec 15, 2014

Hazmo was great ... He gave me a quote within hours of my asking ... I made an appointment for a test drive the same day ... and left with the CRV ... thanks Hazmo for making the purchase easy as pie

rheannon.denesbainbridge

Dec 15, 2014

Giovanni was a pleasure to work with. He made the experience as painless as possible for me! I appreciate the patience that he had while dealing with me as I am a very nervous new car buyer!

msonger60

Dec 13, 2014

I came in for service of my 2013 Honda CRV. I stopped to talk to Tiffany to get my gift card and ended up leaving with my dream car! Bought a 2015 Honda Accord two door. It is an awesome car and Tiffany is an awesome sales woman! This is the 3rd Honda vehicle we have purchased from her, the CRV, a 2012 Honda Civic for my daughter (only had 6,000 miles on it, and now the Accord which I plan to keep as long as possible. I was treated well by everyone in the dealership and will receive all my service work there also as they are very efficient and helpful.

kathy3054

Dec 9, 2014

Found myself needing a car asap and spotted a beautiful used car on their web site. I made an appointment online to test drive and heard back from Robert right away. I couldn't have asked for a better sales rep!. He was very personable, knowledgeable and honest. I appreciated the follow up call to make sure I was comfortable with all the new features. Best car buying experience I've had!

crobson10

Nov 26, 2014

This was my first time buying a car and the people of Ganely Honda went above and beyond to answer all of my questions and make me feel comfortable. I got a fair price, outstanding customer service, and a wonderful new car!

megangerome

Nov 21, 2014

Alex did a great job of helping me re-up my lease. I work full time, have two kids to run around and I loathe the entire car-buying process. I never get options, etc. - it's just a means of getting from one place to another. My goal is to minimize the effort I put into a car as much as possible. Alex was great! We did all of the price negotiations via email. I went in for one hour on Sunday to sign papers that were exactly what we agreed to. I spent about a half hour switching one car for another - done. Perfect example of how the process should go every time. Thanks so much!!!

sccarmany

Nov 2, 2014

We had been looking for a used Honda that we could afford for several weeks when we contacted Dave Runser of Ganley Honda. He told us he would be glad to work with us on price, so we went to see him. He listened to what we wanted and could afford, was very astute at picking up nuances in our interactions, found us a car we liked and worked out a price with which we were satisfied. Then he added little extras at no cost to us and worked to ensure a smooth transition so we could drive our new car off the lot that day. We thought he was the best salesman with whom we have worked. No pressure-- all customer-centered. We highly recommend him! We also like the warranty that Ganley provided. It makes us think they have faith in their cars, even the used ones.

Toledo Travelers

Oct 28, 2014

We had a great expeirence and Robert Freiberg did an amazing job answering all of our questions about our new pilot. Would recommend having more than one finance person on site. We ended up having to wait about 4 hours to do all the paperwork, since the one finance person was helping the customer before us out. Robert did a great job talking with us while we were waiting and giving us more information about the car. He made sure the care was detailed/filled up while we were waiting so we wouldn't have to wait on that after we got everything signed. Would highly recommend Robert and Ganley Honda to all my friends and family.

Jack_Straw

Oct 28, 2014

I highly recommend Ganley Honda. They provide high quality customer service, professional, pressure-free salesmanship and they take care of their product. Anyone looking for a Honda should put Ganley at the top of their list.

reefdweller

Oct 14, 2014

I had Tiffany as a salesperson.Very helpful,knowledgeable.I had good service from her and I will see how the service guys respond.The finance guy Tim,was also helpful and not high pressure to buy the extended warranties

jyokley

Oct 4, 2014

Cant say how great of an experience it was working with Ganley Honda. I've always driven a Honda and have always been completely satisfied, but today really set a new bar on customer service. We traded in our leases for two new leases and l can honestly say that today was the best experience I have ever had with a sales consultant. Our sales consultant Dave Runser helped us navigate through our options and get the best deal and cars for our needs. He made the experience extremely easy and enjoyable. I cannot express how excited we are to now be proud owners of Ganley Hondas. We will be a Ganley family from here on out, and Dave will always be our guy. We would suggest this dealership to any of our friends and family members!

kzarefoss

Sep 28, 2014

One thing I hate is going to car dealerships with BS sales pitches being handed out left and right. Ganley Honda is NOT one of those. The whole staff were consummate professionals and wanted nothing more than to help me find the best fit for me and my lifestyle. I have bought 2 cars from Ganley and have always and will always recommend them to anyone whoever inquires about a Honda. Thanks again Ganley, especially Jake, Pete, & Tim for making my experience worth the time and money.

Ltmooney

Sep 27, 2014

Ganley Honda has a great selection with no pressure sales. They were very easy to work with, and I was able to go home with my car. I definitely recommend them to anyone looking for a Honda!

Susan Reusser

Sep 25, 2014

It was a toss up between a Toyota RAV4 & a Honda CR-V. I have had a RAV4 for 10 yrs. When I walked into Ganley Honda I wasn't prepared to buy a car that day. I met sales consultant Dave Runser, he was very friendly & was knowledgable with answering all my questions. Before the test drive he pointed out & explained all the features of the car. After the test drive, which was very comfortable & easy to drive, I decided to purchase the car. Everyone I worked with from Dave, the assistant manager & Nate ... were very friendly and explained every step from transferring plates, payment, getting the car ready, etc. I left with a new Honda CR-V, it was a pleasant experience. I would recommend Ganley Honda dealership.

jpp15

Sep 22, 2014

Ganley Honda had the exact car I was looking for. The service was good even though it was very busy. I felt like the price was fair and would recommend Ganley to anyone looking for a Honda.

jennifer.nolen.16

Sep 20, 2014

We started looking another dealership, who said that no one had this car in stock. Ganley had three according to Edmunds.com. We went to Ganley. They were very busy and a sales girl gave us a key so we could go look. Hazmo came running across the lot to help us, took us on a test drive and explained the car in detail.Hazmo made us very comfortable. He kept us informed of how long we would be waiting, and stayed late to make sure I understood how to use all the devices in my new Fit. It was a really great experience.

carsal7

Sep 15, 2014

Our initial thought was simply to test drive the new Honda Pilots (having never owned one before) and rule out what we were considering for a new vehicle for our family. Once we realized that we could not do any better elsewhere with respect to product quality and overall dealership service, we decided to not look any further. The dealership was friendly, experienced, and had the best choice of vehicles than any other dealership we visited -- and, believe me, we visited plenty! We never felt pressured at any time; they were able to handle all inquiries without having to go look up any answers. Without a doubt we plan to visit them again in the very near future for our next purchase. They really know how to put their best foot forward to please the customer in all respects. We highly recommend Ganley Honda and can assure anyone that they can buy with confidence at this dealership.

Serneum

Sep 7, 2014

I found Ganley Honda through a random Google search for "2012 Honda Civic" and they had exactly what I was looking for in a used car listed on their site. The car was a nice color, had their Gold Check Certified stamp, had a Carfax report readily available, and had low mileage. I requested information about the car through the Ganley Honda website and within 5 minutes Josh Price had sent me an email giving me his contact information and asking if I had any questions. Within a few emails, he had set me up with a time to come in the next day and he made sure that all of the paperwork would be available when I came in.When I went into the dealer, I asked for Josh and he thanked me for coming in and then introduced me to Dave Runser. As a first-time buyer I was already worried about the experience, especially after talking to my parents about what I would need to do, but Dave's personality made me feel very comfortable throughout the whole thing. We checked out the car and he explained all of the features to me and then we took it for a test drive. After the test drive, we inspected the body of the car for any damage and found a minor scratch or two and Dave offered to personally do a touch-up on the damage for me. After that, we talked about how financing would work and I was given some time to be able to call my parents and talk to them about the whole experience. I greatly appreciate that Dave was willing to step away and wait for what ended up being a rather lengthy call.Once I decided that I was going to go through with buying the car, I was sent over to Nate Ford to deal with financing. This was another experience I was dreading but Nate and I were able to just talk about whatever came to mind, so that made things more comfortable. We got through signing some paperwork and there were no extra charges or fees from what I could see. Everything seemed very straightforward and simple, which was exactly what I needed.I'd also like to note that when I went in the internet was down for the entire day. It made it impossible for the dealership to do things like credit checks, but I offered to stay to see if the issue would be resolved. Josh Price ended up going above and beyond what was expected and ended up having a computer brought in that could access the customer WiFi that was still working so he could start getting information to the people that needed it to complete transactions. I'd like to thank Josh, Dave, and Nate for all going out of their way to make my first experience with car shopping a very comfortable one.

hilltory

Sep 5, 2014

I have recently purchased a vehicle from UB at Ganley Honda and I must say that it was an excellent experience working with him. He had exceptional customer service skills, very friendly, and was able to answer all of the (many) questions we had for him. I am very satisfied with my vehicle that I have purchased and would highly recommend not only Ganley Dealership but specifically UB.

darlene.l.roman

Sep 3, 2014

I really enjoyed my experience at Ganley Honda, Alex Hord is very friendly and explained eveything very well. He made buying a new car easy, no hassles.

cstar630

Sep 1, 2014

I worked w/ Tiffany... All she cared to share was how amazing she was. How many awards she's received, magazines she's been in, on and on. She promised if I showed up it would be worth my while, she's known for getting people in and out quickly; unlike other dealers. Well, after an hour went by she had yet to come out and greet me. When she did finally come over, she never said "Hello" or formally introduced herself, it was "they're working on the numbers for you now." When they couldn't beat the price of another nearby dealer she sent out the manager who was extremely arrogant and argumentative. He couldn't understand why I wasn't impressed w/ his offer. He basically acted like I was stupid for not agreeing w/ him. Due to the worst customer service I've yet to experience anywhere, the inability to beat prices by a considerable amount, the extremely long wait, and the off putting arrogance of the manager, I will NEVER buy a car from Ganley and would NEVER recommend this dealership to anyone!! Horrible experience.

ash31

Aug 31, 2014

Ayoub worked with me to purchase my used Mazda over the past week. He was extremely helpful and communicated efficiently throughout the entire process. I was highly impressed with his manner of professionalism and how everything he promised he came through on. In no way did he push the sale or bring unnecessary pressure which was refreshing from some bad experiences at other dealerships. I HIGHLY recommend Ayoub and Ganley Honda if you are in the market for a new or used car. Couldn't be happier!

SONDRAT

Aug 31, 2014

There were no playing games with Tiffany Kruzer. She asked what you wanted and she followed through. All business no playing around. Respectful, very impressed.

TSX

Aug 26, 2014

We got a quote from cars.com and they honored their quote. We were shown several cars of the same model and chose one, and the buying process was painless and fairly quick. Under no time were we pressured or intentionally deceived. They actually stayed after the business hours to get the deal done and made sure our new car was cleaned before sending us off. Great service!

bfsmith

Aug 26, 2014

Ayoub ("Youbi") was fantastic. He helped several times throughout the day to help me find the correct used car. He was knowledgeable & friendly. He didn't put pressure on me but guided me to the correct "car choice" decision based on my specific needs. I HIGHLY recommend him and this dealership.

James S.

Aug 20, 2014

Ganley has been servicing my Honda Accord since 2003. The have always been very responsive to my needs and in servicing my vehicle. I consider trust and reliability to be major factors in choosing an auto service provider, and Ganley has always met or exceeded my expectations.

Lynne Samman

Aug 16, 2014

Daniel Sahlani really made leasing a car an enjoyable experience. He was patient enough and answered every question we had in a very professional and friendly manner! I recommend this Sales Consultant to future purchasers of Honda's.

kpwoolner

Aug 13, 2014

Again, I had friendly and helpful service at Ganley. My maintenance work was done quickly, along with some recall repairs. Wendy was considerate about getting me a ride for the day and scheduling the work. When I had a question the next day, I was told to bring it back in and they checked it for me (for peace of mind). I had to ask about Honda Care for some work, but I very quickly received confirmation that some of my items were covered by Honda Care. Great service and I feel confident about going to Ganley in North Olmsted.

sirwap

Aug 11, 2014

After going to another dealership where I had purchased 3 new Hondas, I was disppointed in their so called deal. So I came home and continued my research on new Odysees and got several quotes I was interested in. I chise Ganley because of the proximity to my home.I met a new salesman named Dan who was very friendly and couteous. I told him this wasn't my first rodeo so lets get down to business. I'm sure that he probably thought how lucky coul;d i get. I later found out that he had been working for one month.Dan and Bob did a great job and we reached a deal. Four days later they found the car we wanted and we were owners of a 2014 Odysee. Everything about this dealership was professional yet personable. I would recommend them to anyone and everyone.

kobrien

Aug 8, 2014

Wendy Fees was kind enough to work my car in for an oil change and tire rotation even though the service department was somewhere between really busy and booked solid. I was out of there in less than an hour.

SueB

Aug 2, 2014

As always Wendy is a great service rep for Ganley. Wendy explains what needs to be done and is very knowledgeable.

Jack Kehoe

Jul 30, 2014

Outstanding experience with a very knowledgeable salesperson that made the difference my decision to buy from Ganley rather than my local dealer. With the assistance of Mike Sheppard they teamed up and made it a no brainer for me to sign the purchase agreement. For sure I'd recommend either to deal with. Jack Kehoe

Wmarkosky

Jul 30, 2014

I was surching for a unicorn. A Honda CR-V with low miles and in my price range. Unfortunately I found it at Ganly Honda of North Olmsted Ohio. 02 CR-V with 33,000 miles. They were asking $9,500. Test drove and found a few things wrong as well as doing my research about problem areas. Simple list of things I wanted done and I would happily pay them the asking price. Tires, alignment, wiper blades, caliper, adjust valve lash, loose heat shield and a couple other small items. Got new tires, not the oem ones they told me I would get but they are new. They fixed the heat shield and did the brakes all the way around. They refused to touch the valves or do an alignment because " the mechanic drove it and said the alignment is fine" it pulls to the right!. " the valves don't need adjustment till 105,000 miles". They left oil everywhere, they didn't even clean it off the engine, rear differential, frame or the brake calipers. They Refused to give me the mechanics notes even though I asked several times. I am not a happy customer and will not recommend them to anyone I know. In my honest opinion, Go anywhere but Ganly!

mwhenry

Jul 29, 2014

Dave called me based on an internet inquiry I submitted. But my wife and I were already working with another dealer. He didn't push, but let me know that we should come see him for the best deal. We did the math, and the other dealer couldn't match the deal Dave had for us. Not even close. When we came in the next day he got us into our new 2014 Civic with no hassle and took great care of us. He was able to answer all our questions (and we had many - this was our first lease deal), and he even took the time at nearly 10 p.m. to make sure the car was programmed to our specifications!Thanks Dave, and well done!Also, thanks Taras for taking good care of us on the contract and financing end of the deal.

Marilyn Kuczinski

Jul 26, 2014

The customer service at this dealership was excellent from the first call for an appointment to the cashier. We had the good fortune to have Wendy as our rep. She was professional as well as fun to deal with and made our experience painless. She kept us up to date on the repairs via phone calls, was energetic. and completely honest. I hope when it comes time for bonuses or pay raises that you keep this in mind. I own Fairview Lanes and have to deal with employees as well and would have her working for me. Thank you. Marilyn Kuczinski

Bettyjg

Jul 24, 2014

Tiffany Kruger is awesome. I would buy my next vehicle from her again. She cares. She is friendly, helpful and honest. She is a good business woman!

Bonnie

Jul 16, 2014

Excellent customer service. Everyone is always helpful and explains your service in full. Love Ganley Honda.

bersley

Jul 16, 2014

Tiffany Kruzer, at Ganley Honda, is a joy to work with! I felt like a friend, not just a customer. Tiffany was tuned into what I was looking for and guided me, once again, in finding a new CR-V to lease. Overall, an excellent experience!! :)

keith77

Jul 14, 2014

Dave wasn't pushy or rude at any time when I was dealing with him. As a first time car buyer I can say that he made the experience very pleasant. I love my new 2014 Civic and I am glad I went to Ganley Honda. They know how to get a job done right.

A Bronx gal

Jul 2, 2014

Ganley on Lorain Road is conveniently located for me. My salesman, Brian Walls, was excellent and very professional....answered all my questions....very knowledgeable. I received a good price and a fair trade-in for my former vehicle. I like my CR-V very much.

basment

Jul 2, 2014

I needed to know why the rear suspension on my Element was making noise. James quickly and efficiently set up my service appointment and gave me quotes on some maintenance work. He even sent a car to pick me up from home when the service was completed. Fast, Friendly, and Professional Service Department at Ganley Honda.

walt420

Jul 2, 2014

Every time I have had to buy a car in the past I think of the movie Fargo and the hustle buyers got. How ever this experience was much better. Dave Runser was our sales person and ne was very patient, allowing us to test drive anything we thought we might be interested in. He worked with Nick to try to find exactly what we wanted. Who knew that a silver Civic EX-L could not be found within a 7 state area. So we picked something close on the lot.Taras handled the finance chore for us and it went smooth.All in all a great place to shop.

Norma & Jorge G

Jun 30, 2014

There has been a significant improvement; in the past I had noticed that they would often forget to change the sticker/reminder for the next service, very rarely updated the Service Record booklet, etc .... Now those little issues are taken care very regularly and in a systematic fashion. They may seem unimportant, but they are little things that end up accumulating and making it a big issue.

john8255

Jun 30, 2014

Over the past several years, we have dealt with many manufacturer specific service departments (Audi, Chrysler/Dodge/Jeep, Cadillac, etc), as well as many independent service centers, too. Out of all of these facilities, we have never had anywhere near the level of comfort and trust as we do when we deal with Wendy Fees. In fact, when scheduling our appointments with Ganley we specifically try to speak only with her. (That is not to say that we have issues with any of the other service consultants--we are just most satisfied with Wendy.)Although we are well past the manufacturer's warranty with our vehicle--and independent service centers can be considerably less expensive--we continue to work with Wendy at Ganley. She has earned our trust, and is an excellent example for others to strive for.Thank you for giving me the opportunity to express our satisfaction with her and, through association, with Ganley Honda.Regards,John Smith

Gossmannsdorf

Jun 27, 2014

The staff was very courteous and my salesman, Brian Walls, was superior....he was very knowledgeable and friendly. He answered every question I had to my satisfaction.

crawfobm

Jun 17, 2014

I went to the dealership to check out the Pilots as it was finally time to see what I could get for my 2007 Ridgeline. The salesmen I dealt with were very helpful answering all my questions. When it was time to talk money the process went very smooth. They were easy to talk to as we went through the standard negotiations. When all was done I received a great price on my new Pilot and a generous offer for my Ridgeline. The entire visit was handled very quickly and and pleasantly.

Kevisami

Jun 10, 2014

Our car buying experience was a pleasant one! Not too much pressure, and stayed late to complete the deal. Would consider buying another car from Ganley Honda.

japomp

May 20, 2014

Mr. Mericsko was very friendly and informative on each of my two visits with him, as well as the rest of the staff with whom I worked. I would definitely recommend this dealership and Mr. Mericsko to my family and friends.

muntean71

May 14, 2014

He is doing everything for you and want you to be happy with the choice you made.We are happy to have bought the car with him.Thank you Arron!

HondaFanNow

Apr 30, 2014

We really like the car we bought. Pleasant buying experience, did not have to wait too long for anything. Mike and Tiffany were very friendly and answered all of our questions. All the staff we encountered at the dealership were very professional.

Barb M

Apr 29, 2014

When I come in to have scheduled maintainance they take care of everything just as you would expect. They never let me down. I had a problem with my battery and they checked it out and there was a problem, so they replaced the battery and got me on my way after they washed my car.

michael75491

Apr 28, 2014

Thank you Mike and Tiffany for helping us get a really great car. It's great!We had a very pleasant experience at this dealership as well. The professionalism with which we were treated was greatly appreciated.

GTI

Apr 27, 2014

We felt comfortable and informed with the test drive and then ultimately the buying experience with Ganley Honda.

C4R4L

Apr 26, 2014

I was treated great when I went in to get my remote start installed, oil change, stain protectant applied, and tires rotated. Jaime in the service department was very professional and personal. He went out of his way and it was appreciated! My car looks great!

ianmykell123

Apr 25, 2014

Great service, worked hard to get the deal I wanted on the car desired. I would definitely recommend this dealership to anyone purchasing their first car. Service is very friendly and I can't wait to come back for my next car.

marci88

Apr 24, 2014

Dave was a no hassle salesperson who was willing to work with us and helped us get a great deal on a Pilot. We will definitely be revisiting him and this dealership in 3 years after our lease is up.

cfalbino

Apr 17, 2014

Arron and Nick made the whole experience so easy! Traded in my 2006 Lincoln, and paid a good price for an Acura TL SH-AWD. Thanks Guys! Would recommend them to anyone!

cartrip

Apr 14, 2014

My experience buying a car at Ganley Honda with sales person Jim Mericsko was great. He was helpful and knowledgeable and treated me with respect. Most importantly, I love the CRV. It will be perfect for me! Laurie

suzymm77

Apr 8, 2014

Was replacing my vehicle, which was totaled in an accident, and unsure what to buy. Very concerned about safety ratings. Tiffany was knowledgeable and friendly; did not feel pressured in any way. She took the time to allow me to test drive various vehicles and answered all my questions and concerns. She was able to get me into the car of my choice very quickly and explained all the "bells and whistles" to me. She even set up my cell phone with the car! Mark in the finance department was also very pleasant and informative. I have driven a Nissan since the late '90's, and this is my first Honda. I am really looking forward to driving my new vehicle and working with the Ganley service team in the future. Thanks to all, especially Tiffany.

wannagowest

Apr 3, 2014

Very friendly staff who all worked together to get me a good deal on a great car. Arron is a fairly new employee, and other members of the team helped him out to make sure I had a great experience and got the best care. I have purchased my past 2 Hondas at this dealership and I'm sure I will continue to do business with them in the future.

Mike

Apr 2, 2014

About 4 months ago my family purchased a used Volvo XC90 from this dealership and I was sold on how they are different they actually take the time to look at the cars they sell and make repairs prior to selling. I stressed during the buying process that I wanted a vehicle that I wouldn't have issues with immediately. Needless to say I have had 4 trips to a mechanic and the last trip was a $2,500 issue. If you are going to buy a vehicle from this dealership I would suggest buying a New car and save yourself the trouble as you will have major issues if you buy an import. I called and all that I got was your 3 month warranty does not cover that but we would be glad to take a look at the car.

benadams

Apr 2, 2014

I stopped in to see if I was at a place to get out of my current lease and Pete Cash was great in checking for me and let me know that I was in a good place and asked what I was interested in. I had already been considering the Accord, Civic and CRV. So he paired up with Tiffany who I have worked with in the past and we test drove together the 3 cars and then allowed me to test drive with my family to see what would be the best car for us.I settled on the Accord LX and am very happy with the car and the way it drives and the gas mileage. Tiffany and Pete were very understanding in my indecisiveness and gave me the time and space and did not pressure me in any way into the deal. Stopping in to sign papers and get the vehicle went very well and Tiffany took the time with me to setup the bluetooth on my iphone and sync my contacts and go over the inside pieces of the car with me. I have and will continue to recommend Pete and Tiffany and Ganley Honda in North Olmsted. I have been buying and leasing cars from them since 2002 and will continue to do so. Great job guys! Thanks for making this new lease so easy and affordable.Ben

bretherford

Mar 30, 2014

With two aging vehicles and increasing repair costs I was not looking forward to the usual pain of buying a new vehicle. My past experiences involved variations of buying and leasing 6 other vehicles; 4 of those were very unpleasant and the other two were only marginally better. So needless to say I was expecting to be put through a highly stressful situation to say the least. Not only was the situation not stressful, but it was even pleasant at times (thanks for the chocolate chip cookies!). We got their best price up front and a lot of useful information about the vehicles being considered, and I never felt like I was dealing with the "typical salesman". Brian Walls was very friendly and easy to talk to, and he was always there for us regardless of the day or time. My wife was in and out of there on several different days and we were never pressured to do something immediately. We had some additional items added to our new Odyssey and everything works great and was exactly what we asked for. They had to track down a van that met our exact specifications and it was delivered on time as promised. The most stressful part is usually the financial part, and Mark Clark was just as friendly and helpful as everyone else. The overall experience was great, so I went back a month later and purchased a second vehicle. If anything, the experience was even better the second time. Great job guys!

venaged

Mar 29, 2014

I am extremely pleased with the way Tiffany handled my business. She was very professional, straight to the point, and provided me with exactly what I needed. I went through the entire car purchasing experience in less than 30 minutes. She answered all my questions almost before I had even asked them. She made me feel very comfortable, secure and a happy customer! She has my business for life!!B. George

teacher102

Mar 15, 2014

Tiffany is amazing. She really cares about you and puts the customer first. She does all the work and makes it easy to buy a car. She is down to earth and knows what would work for you. I have been with her for my last 2 hondas. I would not go anywhere else nor would I deal with anyone else. She is a master of selling cars. A great role model, yet maintains a great home life. I love how she stays in touch, yet does not hound you. I am a customer for lifeJeanne

cjuerg

Mar 15, 2014

I had an issue with cleanliness of my used vehicle, expressed my disappointment on this web site and within 10 minutes my phone was ringing! Thanks Arron, I am looking forward to my van getting a comprehensive detail.

Tom D

Mar 8, 2014

As always, the service department continues to be responsive and courteous in all ways. Wendy Fees is always interested in top notch customer service. She makes my experience at Ganley Honda a certifiably warm and comfortable time. She and others over the years have been eager to make sure that I am satisfied with all aspects of my service. Any questions or concerns I have are treated courteously and efficiently. I am pleased to recommend this dealership with anyone who asks. Good job. Keep it up. And, thanks.

Kjmcnulty

Mar 8, 2014

Great experience with Tiffany Kruzer and Ganley Honda. Our entire transaction was straight forward, processed quickly and pleasant. Tiffany did a great job listening to our needs and accomadated perfectly.

debicat1

Mar 7, 2014

We had a great experience for the purchase of our car. Tiffany was professional and very helpful in helping us with our trade in and purchase of our new car. We will definitely return when it's time for another car. The other people who also helped in the process were also great. We will definitely recommend Tiffany at Ganley Honda.

greglinmc7

Mar 6, 2014

This is my second car that I have leased at Ganley Honda with Dave Runser. I have been treated fantastically both times and given what I thought were great deals each time. Dave worked very hard for me and was knowledgeable and helpful. I not only have leased both my cars at Ganley, but I also have all service completed there as well. I have always been treated with respect and given all the help I needed. The staff is always friendly and helpful and I am very pleased with my experiences with Dave and with Ganley Honda of North Olmsted.Greg McCullough

mayette1

Feb 21, 2014

We had been wanting to buy a certified used CRV. After checking on line we decided to go to Ganley Honda. We made a great decision. We worked with Mike Sheppard and Dave Runser. Mike made us feel comfortable from the start and his professionalism was very evident. Mike introduced us to Dave, who gave us all the information and help we needed to make a deal within a couple of hours. Also, Mike went out of his way to get the car home, by giving me a ride. This is the best car buying experience we have had! Thank you.

dcgal

Feb 17, 2014

The gentlemen who assited me in the service department went above and beyond. His name is not listed above and he was newer to the dealership. Service was complete to satisfaction and in a timely manner.

BillC

Feb 10, 2014

Wendy was extremely helpful in getting my 2006 Accord in for service after it began having severe noise issues. Rachel followed up very well the next day when Wendy was off.

machaley

Feb 6, 2014

I always call Wendy as she understands my needs and is very helpful setting up timely appointments. She clearly explains any problems and costs. I appreciate her friendliness as I have worked with her for a long time.

Paul H

Feb 4, 2014

The buying process was straight forward without a lot of hype. I was after price like buying a toaster that has been studied before going to the store. I asked for a quote complete except trade in and they did that on the web. I had tro struggle a little with the trade-in price, but they went above an even compromise. The car was ready to take home when promised. The showroom was a little sparse, but the price was right.

Sagar B

Feb 4, 2014

Me and my wife were there today to shop for a 2014 CRV. We went inside the dealership and stood there for a few minutes without being greeted or anything. A couple of sales reps just walked past us without even saying Hello or asking us the purpose of our visit. We then went outside to look around for the 2014 CRV's. We found one that we liked and need some information about it. We went back inside the office, and again the same thing all over again. 3 of the sales reps were busy talking to one lady while the others were just sitting around doing nothing. I guess that was more important to them than selling cars! I would definitely not be taking my business to Ganley Honda after the horrible service or no service that we received. Was a total waste of time even stepping into their office. Would highly discourage any new potential buyers to go to Ganley.

Gregory (Sarge) Udics

Jan 30, 2014

At 58 years old and in the military for 21 years, have gone through a few cars and dealership's in my time. Found this car on line sent a e-mail with my information; with in 2 hours Tiffany Kruzer called me an we set a time for me to come an look at the car. She was great on the phone an gave me a lot of information on the phone about the car. The weather was not that great that night an I was running late On the way there Tiffany called me again an ask if I was ok an if I wanted to set up different time . Told her I was on my way an sorry I did not call her for running late. She said its ok an please be careful driving. Hung up the phone an had a very good feeling about this salesperson who I have never met; She cared about me; who she has never met ??? Got there about 6:45pm She had the car up front we went out to look it over; told her did not need to drive the car have been on enough test drives. She asked if I liked it said yes lets do some numbers. We did just that it was the best experience that I have ever had. Everyone that night was the best very personal an made me feel good not just A SALE. By 8:30pm on was on my way home with my car. Again great experience an good to see that people still care about people not just making a sale.

RayZ

Jan 24, 2014

usual process, no surprises, liked the car, OK price, found it immediately, pick up in/out in an hr., staff helpful with the technology.

bon117

Jan 9, 2014

I was interested in a used Pontiac Vibe. Being without transportation during the coldest temperatures in NE Ohio in 20 years (-5 degrees), Dave brought the car to my home for a test drive! Of course I bought the car-- great car, great guy!

JC

Jan 4, 2014

Our experience was fantastic! Next time we need a new car we are going to Ganley Honda.

Tony Saleh

Jan 2, 2014

I would like to commend Mike Sheppard and Andy Chapman on there outstanding customer service. Beginning with Mike responding to my internet request, he immediately put me at ease with his eloquent communication skills. Mike invited me to the dealership , which usually makes me nervous and apprehensive. He really gets it making me feel really comfortable while listening to what I had to say without interruption, explaining everything well and assuring me when he sent me to Andy I would remain in good hands, which I was. Andy like Mike was also respectful polite and very knowledgeable of the product line and options available. I showed them a great deal I passed up on a Chevy Malibu because of them. They earned my business and I will pass on this wonderful experience to others.

ronpatten

Jan 1, 2014

Customer service was friendly. Jay explain what was going to be done. The price was as expected. The person who takes the payment, Joanne is really friendly and nice to talk to.

amm221

Dec 30, 2013

I am not a very trusting person when it comes to sales personnel but the staff at Ganley Honda (No, Olmsted) have changed my opinion and made my visit a pleasant and positive experience.. I was impressed with the atmosphere/friendliness of all staff I encountered at Ganley, Mike Sheppard and Hazmo Tannous were patient, pleasant and professional and spent all the time I needed, both on the phone and at the dealership, answering questions and showing me all my options which enabled me to make a decision on a car that best met my needs. They took the time to work out the details that made the car affordable for me which I appreciated so much. I am giving Ganley the best review I have ever given anyone or any company in my 64 years of life. I will tell everyone of my positive experience and recommend Ganley to all.

bertinoj

Dec 27, 2013

I was in need of a new tire and, not having it in stock, they provided me with it within the same day due to my trip to Canada. It was greatly appreciated.Joe Bertino

janecerve

Dec 13, 2013

Bryan was friendly and informative. He took me on two test drives in a timely manner, and kept in touch via text as well as phone; texting is really appreciated with my busy lifestyle. His knowledge of the vehicles and followthrough are the reasons I give him and excellent rating.

jwelligar

Dec 9, 2013

All I have to say that the service was great and timely and Wendy Fees was as well. She was friendly and helps the customer to relax and assuring...

sleepeasy407

Dec 7, 2013

Wendy is the person I normally see when I come in for service. Always friendly. An asset to Ganley. Although I've not had alot of experience with Ganley, so far I've been very satisfied with their service. I go to Ganley now, because of a problem I had with my 2000 Civiic and they were they were able to IMMEDIATELY figure out and fix the problem

cathchat

Nov 27, 2013

I felt that Tiffany went above and beyond in helping me to find exactly what I was looking for. She was patient with me when my insurance company and bank delayed my funds being available in a more timely manner. She was cheerful and compassionate. I will be sending anyone I know who needs a car to her in the future!!!

slinnick

Nov 10, 2013

I was in the market for a new CRV for my wife and sent e-mails to all of the area Honda dealers asking for lease quotes. Mike Sheppard responded almost immediately with an offer that beat the competition by a substantial amount. He led with his best offer, and as a result, he earned my business. Once at the dealership, I worked with John Weber, who was extremely knowledgeable and friendly. When we went to pick up the vehicle, my wife even decided, at the very last minute, that she wanted a different color. Even though John had already prepared the vehicle we had originally picked, and even though it was a Sunday night and close to the dealership's closing time, John asssured us that the change was no problem, and he quickly worked to get the new vehicle ready.Overall, I had a great experience at Ganley. I would highly recommend this dealership, and Mike Sheppard and John Weber in particular.

Fred Hammond

Nov 9, 2013

Wendy Fees is Ganley's greatest asset. I have been bringing my Honda Odyssey to Ganley for 10 years, and Wendy is the Number one reason I return. She is pleasant , efficient, easy to get a hold of her, prompt in returning calls, and does a great job in explaining need of service and what has been done.

smiletm

Nov 5, 2013

The reason why I am writing this great review is as follows: Dave was very knowledgeable about the Honda CRV and he could not have been more patient with me. I am not very good with all of the new technology and he was very kind and patient.I have been telling my family and friends what a great new car I have and all of the staff at Ganley Honda are just the best!!

TimKaschube

Sep 17, 2013

I was referred to Ganley and Mike by Doug Mainzer. I know if Doug was happy, I would be also. There was no pressure. They did everything to help make my decision to lease. Mike and John were great. John had a red van for us ready to drive, my wife didn't like the color. He went and got another van that was just off the truck with 1 mile on it. He had it prep for us to drive. I got a fair price on my trade. That was the van we got and drove home same day. I would recommend highly Ganley Honda.

ksummers1228

Sep 17, 2013

Five times over the past year, the engine in our 2011 Honda Odyssey has turned off unexpectedly and without warning while the vehicle was in motion. Each time, the moment the engine shut off the steering wheel and brakes became unresponsive, leaving us paralyzed and unable to control the vehicle until it coasted to a stop. Most recently, on 9/3/13, the engine shut off unexpectedly while I was turning through a major intersection. There were five young children in the vehicle when this happened - Blair and Charlotte, age 3, Brett, age 5, Aubrey, age 6 and Will, age 9. Thankfully, the Odyssey coasted into a yard without injury to the children or damage to the vehicle. Had the drivers behind me been less cautious or my trajectory been slightly to the right, the outcome could have been significantly different. I was able to park the car and restart it, however, approximately one mile further down the road the engine shut off unexpectedly once again. This was the fifth occurrence over the past year (two additional times this occurred while stopped at a red light and once it occurred while my husband was driving on Interstate 90 in Ohio).Our 2011 Honda Odyssey has been at Ganley Honda of North Olmsted, Ohio for 14 days. Their computers and road tests have yielded no "evidence" of a problem. They have informed us that unless we can reproduce the engine malfunction in their presence, the problem does not exist. Since the malfunction is unpredictable and has occurred in five very different scenarios, it is impossible for us to make the vehicle malfunction on demand. We suspect it is a latent, potentially catastrophic engine or software malfunction. The service department at Ganley is now ready to return the van without identifying or resolving the problem. It has been made very clear to us that recounting our experiences does not count as "evidence." If the computer does not generate an error code, their position is that the problem does not exist. Neither Honda of America nor Ganley Honda are willing to provide us with a safe resolution and we are now in a position where we need to fulfill the remaining 5 months of our lease without a safe vehicle to drive. As loyal Honda owners for almost 17 years (we have purchased 5 vehicles from this specific dealership), we feel devastated by this. We cannot even begin to express our disappointment and sadness. We have lost sleep and have been physically ill as we have fought for a reasonable, safe solution. We have five months remaining on our lease and have requested to be placed into another vehicle for the duration (we have even offered to drive an older model of the vehicle we're currently driving, as long as it is safe). We have not requested compensation or made any unreasonable requests; we simply feel that as long as we are making our payments we should have a vehicle that is safe to drive. All of the solutions we have presented have been refused. Our disappointment in both Ganley Honda of North Olmsted and Honda of America is immeasurable. We feel as though the safety and security of our family is of no concern. After 17 years of loyalty and five vehicles, we will never purchase through Ganley Honda again. We have filed complaints with the Better Business Bureau as well as the National Highway Traffic Safety Administration and are in contact with news organizations and other media outlets.

Quality manager

Sep 1, 2013

When a dealer takes a car in trade they take a risk that the car has some unrecognized problem. When they sell that car, irrespective of the "buy as is clause," they should stand behind that vehicle as a matter of overall quality management. Ganley sold me a used SUV that had a "check engine" light that came on during the drive home from the dealership. Many hundreds of dollars later the problem was discovered as being a engine knock sensor. Additional inspection indicated that the cat converter assembly had been tampered with. This should have been discovered by the dealership in its first inspection when the vehicle was taken in trade before its sale to me. In terms of quality management, the dealership should have fixed the car at their expense, irrespective of any sales agreement. The staff further should have followed-up on the sale and the problems with the car so that the service department could report the problem to Honda for its database and so that the service department could change the way it manages its personnel and/or inspection procedures. That is what good quality management looks like. Quality management is about communication. It is unfortunate that this sort of thing reflects poorly on Honda (I have three of them). The used car business can have an effect on the rating of the new car business. Ganley needs to figure that out. Every unhappy customer will on average tell 11 people he is unhappy. Every satisfied customer will tel 2 people they are pleased. The above is to be considered my opinion and all "facts" presented are to be considered opinion.

Pleased Ganley Honda Customer

Aug 29, 2013

We are on our third car from Ganley Honda. Why do we keep coming back.....WENDY FEES!!! She is knowledgeable, personable, and works with the service techs to get the job done right and on time.

gthommes

Aug 29, 2013

Dear Ganley Honda,I am writing you this note to give kudos to your establishment and two of your employees. On August 15 I was passing through Cleveland on my way to Boston to drop my daughter off at college. I live in the Chicago area and loaded up my wife, daughter, and youngest son -- along with a truckload of personal belongings -- in my 2007 Honda Ridgeline. While driving just west of Cleveland my Ridgeline transmission was giving me an indication of trouble. The D indicator light was flashing on and off. Not good I thought and pulled off the road, checked my owners manual, and phoned the dealer were I purchased the vehicle hoping for some reassurance that nothing serious was wrong. Their shop told me that my transmission oil sensor/switch might be bad and to stop and restart the truck as this might reset and clear the problem. Well, that briefly cleared the problem only until I hit the toll way when once again and the light came on flashing. We were now in the Cleveland city limits and my daughter searched the area via her smart phone and we called your dealership. Someone on the line told me the same thing as the other Honda dealer and that it was probably not wise to continue driving until this issue is fixed as this may cause further damage to the transmission. By now it was about 3 p.m. on Friday and your shop was closing in the next couple of hours. Luckily my daughter navigated me to your shop about an hour before closing.As I walked up to your service desk I ran into Jay Gifford, your Service Advisor, and the one I just happened to be talking with on the phone before I came in. Jay greeted me with attention to my issue and explained what might be the problem and possible fix. The only questionable thing at the time was that your shop was closing within the hour and they had to diagnose the problem to see which of the two sensor/switches I needed -- if that was even the case. Jay was also unsure if they had the part on hand and advised that it had already passed the cut-off time for that day to get the part ordered or shipped from another location. So, it looked like I was going to be spending the evening and most of the next day in Cleveland until my Ridgeline was back up and running. Fortunately, your shop had both oil sensor/switches in stock saving precious time. The only thing now was to get scheduled in for diagnosis and repair. This is where your other employee, Steve the mechanic, comes to the rescue. Even though the shop was winding down and getting ready to close (if not by now already) Steve seemed to pick up on the predicament that I was in. Steve saw my family and I, and the truck bed load of personal belongings and luggage that we had to maneuver through. I needed to sift through these belongings so we had things for the night and needed to secure the rest while my truck was waiting to get repaired. So, Steve took it upon himself to stay after hours to look at my vehicle and hopefully get me and my family on the road once again.Well, as things turned out it was one of the oil sensor/switches that my transmission needed and Steve diagnosed and fixed the problem within 45 minutes. I am so grateful that your shop had the parts on hand and that you employ such considerate, thoughtful and kindhearted people such as Jay and Steve.I know that they did not have to do what they did for me that day. I could have just been placed into the queue and waited my turn like any other customer just hoping for the best, but your two guys came through and got me on my way. This not only saved me time and money, but the frustration of finding a place to stay for the night in addition to getting my daughter into Boston on time. So please give Jay and Steve a BIG THANK YOU from me and my family. We truly appreciate that you have gone above and beyond.Thank You,Gary T

jackbedell

Aug 14, 2013

Mike Sheppard was outstanding!!! My wife and I had complete confidence in him during all phases of the sales process. I would not hesitate to recommned the dealership and Mike in particular to friends and family. I will return at some point ot do business with Ganley and Mike again.

ray shuga

Aug 10, 2013

very good service. excellalnt sales person named Jake Hampu that guidend me thru the sale.

vnirav

Aug 9, 2013

Jake is a new but very nice salesman. He's low pressure and easy to work with. Getting an online price quote was easy, and the buying process was smooth.

cjcbluedevil23

Aug 8, 2013

Jacob Hampu was a friendly salesman and made sure I was as comfortable as possible throughout the entire process from start to finish, and communicated very well with me both during and after the sale. Ron Hazelton was one of the friendliest people I met at any of the dealerships I visited. I would return to this dealership if I was planning on buying more Hondas in the future.

wsaas

Aug 7, 2013

I was impressed by the friendliness with which I was greeted when I visited the dealership, and the time Mike Sheppard spent with me discussing my options regarding buying an Odyssey minivan, including a short test drive. I eventually decided on a Mocha Metallic 2013 EX-L. Other members of the Ganley team found the color Odyssey minivan in which I was interested and that included the equipment I wanted, and made arrangements for the car to be delivered to Ganley in time for me to pick it up on the day I preferred. On that day, Carlos Crespo picked me up when I returned the rental car I had been driving and drove me to the dealership. He then patiently went through the orientation discussion with me, including making sure the adjustable electronic settings were according to my preferences. Mike then introduced me to Tim Nadvit, who completed the financial paperwork covering the purchase. At every step I was treated with friendliness and respect, as well as gratitude for selecting Ganley when it came to buying the car. Everyone made the entire experience a complete pleasure. I would definitely recommend Ganley to anyone interested in purchasing a Honda automobile. My thanks to all the folks with whom I had the pleasure of dealing.

Becky s

Aug 2, 2013

Worst customer service ever. Lies!lies lies!!! Once you buy then they don't care. I live over an hour away, they forgot to return my license with our paperwork. I asked them to stay open 15 minutes later so I could pick it up,as I had to get on a plane that night. They were rude, someone named mike said he had a 1 month old at home and it was not his fault. The manager would not even get on the phone. This was on top of all the lies and changing stories that led up to the purchase of the car. Would not recommend this dealership EVER!!

gebwagner

Jul 29, 2013

I received a letter from Ganley stating that I might be eligible to trade in my 2011 Civic lease for a new 2013 with no money down and possibly a lower monthly payment. I was very pleased with the deal that Brian Walls worked out for me which did indeed lower my payment and no money down. He provided excellent service and I will definitely continue going to Ganley. I am very appreciative of all his efforts on my behalf. Our new Civic is great!

GSavarese

Jul 28, 2013

Everyone we worked with was professional and courteous. We drove 3 hours from the suburbs of Pittsburgh because Ganley offered the best prices on certified Honda Odysseys. Dave Runser went above and beyond to provide excellent service and made sure that the Odyssey we bought was in superb condition. When the vehicle we wanted to drive wasn't available yet because it was being detailed, we went to lunch and Dave had his manager pick up the bill.A number of things that the team at Ganley did were excellent and made our experience a good one. We will recommend Ganley with enthusiasm to our friends. Sincerely, George and Tyra

slaughl2

Jul 25, 2013

Tiffany was very professional. She was very helpful and did everything she could to help me get the best deal on my car! My experience could have not went any better!

ckal

Jul 22, 2013

My Husband and I contacted two other dealerships in as well as Ganley Honda to get pricing and information in leasing or purchasing a new Honda Odessy. We were both very impressed with Tiffany Kruzer, she sounded the most knowledgeable and completely sold us over the phone by her confidence. She wanted to truly earn our business and we felt that her dealership would be there for us in the future. The other dealerships were offering lower prices, but we knew we could get the same price or even better at Ganley Honda. My husband and I were both involved in making decisions with this new purchase and Tiffany made it so easy, by explaining Honda's leasing program. This is our first lease and I have to admit I was unsure if this was the right choice for us, but again Tiffany was there to educate me and reassure that Honda's Leasing program is the best. Best Customer Service, Super Friendly Staff, Best Price and even beat the competition, Overall Experience Wonderful. You have my recommendation!

Vemnsb7991

Jul 19, 2013

She was a great sales person! And we recommend anyone to go see Tiffany to get a car! Thanks again! We love our car! We will Definitely will be back!

lindalarisch

Jul 15, 2013

Tiffany Kruzer is excellent. No pressure, she listened to what I wanted, answered all of my questions, and then made it happen. Darin Czuchra is excellent as well. He handled the paperwork and explained everything thoroughly. This is my second car from Ganley Honda and I'm very happy with the experience.

kandiran21

Jul 7, 2013

Dave was a very patient and polite individual. He did not pressure or push us into buying a vehicle. Which is a quality every salesperson should have. He gave us the vehicle we wanted at a very good price and worked with our budget to get us in the pay range we wanted. The overall experience was great. And Dave even came in on his day off to get us in the vehicle we wanted. Another great quality. Selfless service.

lalatimer

Jun 11, 2013

Tara Kulick was friendly & extremely knowledgeable. He went above & beyond the "call of duty" & made the experience of purchasing a new car a pleasure. I will recommend Ganely Honda & especially Taras to my friends & family.

alligator222

Jun 6, 2013

I have been taking in my 2006 Pilot to Ganley Honda for ALL service and maintenance for 7 years. I would not consider going anywhere else. Everyone I have dealt with has been very nice and professional, especially Wendy. When you walk through the door, she is right there to greet you and makes you feel welcome. She is very knowledgeable about all aspects of vehicle maintenance and is very thorough in her explanation of it. She doesn't make you feel like a number, she is very fair and honest and treats you like a valued customer.

REagle

May 6, 2013

This is my first Honda, however my wife currently drives a 2012 CR-V. Tiffany Kruzer is an exceptional salesperson with a deep understanding of the customer and his/her needs. Her accolades speak volumes about the person she is when working with prospective car buyers. We were welcomed from the first phone call and her customer care continued after meeting her in person. She worked with us getting me into a 2013 CR-V and was very pleasant to work with. There was no pressure to purchase a vehicle and the main question asked centered on my comfort with the CR-V. Tiffany offered both phone and email communication after our purchase, inquiring if there was anything else she could do for us. My wife was able to secure a service visit, expedited by Tiffany herself, for her 2012 CR-V during our initial dealership visit. Tiffany truly treats the customer with great care, and we would have no reservation from buying a car at this dealership or from Tiffany again.

Stacey33

May 5, 2013

Everyone I met at Ganley Honda was friendly and helpful. Tiffany was great to work with. She really listened to me and what I wanted in a vehicle. There was no pressure and I felt she really wanted me to get the car my family and I needed at a fair price. We ended up purchacing the 2013 Honda CR-V which has all the space and versitility we need. It also has great fuel economy. The sales manager went out of his way to get the color I wanted, in the FWD version, as they did not have it on the lot. I was still given the same low price, even though they had to locate the vehicle. Tiffany has followed up with emails and phone calls to make sure I am happy with my purchase and to let me know she will be sending out emails with service specials. It's easy to see why she was salesperson of the month about 6 times in the last year.

A. Monroe

May 3, 2013

I had a great experience at Ganley Honda in North Olmsted. The Sales Consultant, Dave Runser, provided great customer service. I fell in love with one of their Honda CR-V's but it was at almost out of my price range. There were some other models on the lot that would've had a lower monthly payment but knowing which one I liked the best, Dave did everything he could to get the price to what I could afford. I felt like my satisfaction was a priority which is important to me. Dave followed up with me a few days later to make sure everything was going well with the new car and let me know I could always reach back out to him in the future should I have any questions or concerns.

Islandguy77

May 3, 2013

Wendy Fees is the best! She is always so helpful and pleasant!

mspaulus

May 1, 2013

Just purchased a 2013 Accord at Ganley - it was a great experience and I'm very satisfied. Tiffany was terrific to work with - very helpful, answered all questions, provided great email and phone follow up and did an excellent job. No nonsense, straightforward info, no pressure, and really thoughtful, friendly service. All parts of the deal were great - pricing, trade-in, and financing - and all the people at Ganley that I dealt with were great. And the Accord is terrific - as I fully tested and compared 3 other similar vehicles, I know I got a good deal sand have been treated well. I recommend Tiffany and Ganley highly.

mraglow

Apr 28, 2013

The purchase of my new Honda Pilot was painless and exciting. All of the employees involved in the purchase are top notch and really involved my whole family. I would not hesitate to recommend Ganley to my friends, family, and co-workers, as they made us feel like their "family."

Happy customer

Apr 26, 2013

I have been a customer of Ganley Honda for almost 10 years. The past few years there have been some great changes and the service department is excellent. Very good communication, friendly service and really seem to care.

Keekeekelly

Apr 24, 2013

I have always owned and loved Hondas since I can remember. Of all the dealerships that I have been to, and its been many through the years I never received better service than from Ganley Honda. I recently purchased a 2013 Honda Pilot and I just love it! It is an amazing vehicle inside and out. The Salesman Brian and Manager Mike, that I purchased with were so professional, friendly and incredibly knowledgeable with any questions that I had. I must say, speaking from experience I never received that from any other dealership that I have purchased from before. I will continue to always purchase my vehicles with them and really happy that I finally found a Honda Dealership that puts the customer first! Those guys rock!

RS

Apr 22, 2013

I am the type who HATES the car buying experience! Hate the haggling, feel like the dealer is out to screw me etc....until I came to Ganley Honda. Brian Walls did an excellent job in helping me buy a CR-V. The process after we agreed on the price was a little slow in terms of detailing the car and waiting for the finance guy to go over the papers. However, I can see why Ganley Honda has excellent ratings on the various car buying websites! He was very friendly and honest. I felt respected and like he wanted to earn my business. I have recommended him and the dealership to some family and friends.

TCNguyen

Apr 22, 2013

When I was shopping for a 2013 Honda CR-V, frankly I visited several dealerships and I could get the same price or little lower for the same car at other dealerships, but I Ganley Honda, especially the sales person I worked with, showed that they wanted my business and meant it. And, that brought me back to them and I decided to buy from Ganley Honda.

br1rks

Apr 20, 2013

I didn't think the dealership itself had a lot of curb appeal upon pulling in, but I was pleasantly surprised once I walked in. The staff was very personable. I was greeted almost immediately upon entering the door. Brian Walls, my salesman, was very personable and knew a lot about the vehicle I was interested in. He seemed to ask all the right questions and had the answers to mine. I would have liked for the paperwork process after the purchase to have gone a little faster than it did. It did seem like I sat for a long time while waiting for the finance person to come with my paperwork. I felt like I was treated fairly, and I am the type who absolutely DREADS walking in to a car dealership. I would and have recommended Brian Walls and Ganley Honda to my family and friends.

margeplaga

Apr 15, 2013

brian was very friendly and took his time talking to us about the crv that we bought. he also gave us a much better price than other dealers. we were totally satisfied with him and would recommend him to othersmarge plaga

Shelly5961

Apr 13, 2013

Overall experience was great. We came back to this dealership after leasing a car a year ago, for our 2nd Honda! Staff was polite, knowledgeable and not pushy in any way. Upfront with pricing, nothing hidden. Will definitely come back for our next car.

jrzadzilka

Apr 9, 2013

This is my fourth new vehicle from Ganley Honda and Tiffany Kruzer. So why would anyone keep coming back for more ... unless... unless the experience continued to be exceptional in all aspects.Tiffany worked with me to make sure everything I needed, wanted and was concerned about was answered and cared for. She is always friendly and professional. With each new car, the process became quicker, less stressful (maybe not even stressful at all), with all the details worked out in advance that could possibly be completed without me present. I am now driving the Honda that I wanted at the best price possible ... again. Thank You Tiffany and Ganley Honda!Jeff Zadzilka

jbascone

Apr 7, 2013

Taras was very friendly, helpful, knowledgeable & easy to work with. The entire process was easy and quick.I would return to Ganley Honda and request Taras as a Sales Consultant again.

maureena2707

Apr 5, 2013

John Weber made the day for us. He was efficient but also very friendly and most accommodating- he was aware that we did not like to walk very far and made every effort to "do for us." Mike as usual was very efficient and friendly. Anna as stated above really was very professional and most helpful with a sticky problem. We both thought that this was the most pleasant experience we have had in buying a car. Aloha from the Abels

larrylackner

Apr 1, 2013

HAD A FRIEND RECOMMEND GANLEY HONDA BECAUSE HE JUST PURCHASED A NEW HONDA ACCORD FROM BRIAN WALLS. IF YOUR LOOKING FOR A HONDA GO SEE BRIAN. WENT TO GANLEY & MET BRIAN WHO IMMEDIATELY GREETED ME & LOOKED FOR A USED HONDA ACCORD. ALTHOUGH THE ACCORD I WAS INTERESTED IN WAS SOLD EARLIER, BRIAN SUGGESTED ANOTHER ACCORD (ONE YEAR OLDER) WHICH WAS IN GREAT SHAPE WHICH WAS MAINTAINED AT GANLEY WITH ALL THE MAINTENANCE RECORDS. BRIAN SHOWED ME THE RECORDS, WE AGREED TO A PRICE & I WAS IN & OUT THE DOOR UNDER THREE (3) HOURS. TIME WELL SPENT. THIS WAS THE BEST EXPERIENCE I EVER HAD AT A DEALERSHIP WITH A VERY INFORMED & KNOWLEDGEABLE SALES ASSOCIATE. THANKS BRIAN, I WILL RECOMMEND YOU & GANLEY HONDA TO ALL MY FRIENDS.LARRY LACKNERPARMA, OHIO

LilBitZiggy

Mar 31, 2013

We needed to replace our 2000 Chevy Malibu and also find a replacement for our 2004 Honda Odyssey that had been rear ended and totaled by the insurance company. Buying two cars at the same time is a lot to undertake. Our salesman Andrew had no idea we were looking to possibly walk out of the dealership with two cars. We test drove the CR-V and the Civic. We loved them both. Andrew was extremely knowledgeable about both vehicles. He was not pushy and answered all of our questions. This was one of the most pleasant experiences we have ever had at a dealership. The atmosphere was very friendly and we did not feel pressured. We ended up getting both the Civic and the CR-V on 3 year leases and we are very happy with the financing and monthly payments offered. We will definitely be back. I would work with Andrew again in purchasing/leasing a vehicle. The new Civic is amazing!

jessica

Mar 27, 2013

Horrible customer service, they don't care. Bad car service, too - very slow, forgot to do what I required, and so on. Never use it.

markbarrett

Mar 24, 2013

Taras met us and was very friendly, not a "pushy" sales rep. Overall excellent shopping experience, good price and vehicle was awesome. We would highly recommend this dealership to anyone.

lishkapans11

Mar 21, 2013

Taras was a perfect salesman. He was not pushy and listened intently to what I wanted in a vehicle. When I finished my description, he found the perfect car to suit my needs. Taras is warm and friendly as well as a good listener. He may give salesmen a good name, after all. Thanks Taras!

kclausen84

Mar 19, 2013

I had a wonderful experience at Ganley Honda! They offered me a great trade in deal for my 10 year old Jeep. I worked with Tiffany who made my car shopping easy and fun. She took the time to understand what I was looking for, what I needed and offered very helpful advise. I ended up with the 2013 Honda Accord EX and absolutely LOVE it! If you are in the market for car you can't go wrong with Ganley Honda and Tiffany!

Frustrated to the max

Mar 15, 2013

Total frustration is the best way to describe my experience. To begin we all are trying to get the best price, using the internet to avoid multiple trips to various dealers to get their best price. After receiving a number of internet quotes from several dealers I finally had a good price. After numerous emails with Ganley Honda, and providing them with the number to beat. I received a call from a manager , who stated " if you provide proof of the deal" I will beat it..... in this case it would have been by $200. My wife and I went to the dealer, test drove the car........a 2013 Accord. When it got time to complete the final paper work, I presented a copy of the internet quote, gave it to them, and after about 30- 40 minutes the salesman returned, and stated they could not beat or even match the deal. Again keep in mind, I gave them the price to beat in my phone conversation before I was asked to come to the dealer. Take this information for what it is worth....... they had no intention of beating the price, but this was a way to get a customer to their dealership. I'll buy an Accord in the near future, but it definitely won't be from Ganley Honda.

toby12

Mar 14, 2013

I went to Ganley Honda with my husband to pick-up his new Honda Accord and everyone there was extremely friendly and the salesman, Dave Runser was great with answering questions, seeing that the car was prepped and ready to roll off the lot and taking time to explain everyone of the functions in our new car. I definitely reccommend Ganley Honda if you are in the market for a new car.

wireman

Mar 10, 2013

Brian Walls was good but from 12:30 to 4:35 I waited for the finance department to process a cash sale, they were short one person due to the birth of a new baby. Had two people been at work it still would have taken over two hours, waisted a total of over 8 hours between myself and my wife. I purchased a new truck last year, the dealership was busy but a finance person came over to the sales desk and processed my cash purchase in 15 minutes. Ganley needs a good plan "B" to handle this type of problem in the future, maybe less money advertising and more customer service.

bobby

Mar 10, 2013

as always, the service dept did an excellent job with even this simple repair

Proud CRV Owner

Mar 4, 2013

Wendy always takes good care of her customers. Fast service in nice environment. Will continue to have my car serviced here.

Candy

Mar 1, 2013

My mother and I purchased a 2010 ford mustang for my dad as a surprise for his birthday. I would like to say thank you to Tiffany. She was very helpful in assisting us. However, we realized part way home that the LED display on the radio did not work. Tiffany tried to make this right ,but the service manager was not helpful in anyway. We took the car to a ford dealer close to us as we are an 1 1/2 drive from Ganley. We were told the whole unit needed to be replaced. When my mother called and spoke with the service manger and told him of cost to fix, he told her to go to best buy and buy an after market stereo its cheaper . This is not possible to do as the radio is integrated into the dash. We were offered 1/4 of the cost to fix this. At no point did they ask to have the car returned so they could fix it, nothing! Had they been honest from the start this would not have been a problem. Now the surprise we have planned for a year for my dad is ruined because we have to give him a car less than perfect. We could have planned ahead and been ready to have it fixed if they would have been honest. If they lie about little things what to they do with the big stuff. I will NOT recommend them to any one.

Candice

Feb 28, 2013

We purchased a used car from Tiffany. Tiffany was great and very helpful. We called with a problem the same day we purchased this car. The radio LED display did not work. We did not turn on the radio while on the test drive. Tiffany tried to help with this problem but the service man we talked to obviously had no experience with cars. We were told to go to best buy and purchase an aftermarket stereo for a 2010 mustang. You can't, most of your cars electronics run through your radio not to mention an after market stereo won't fit. When we told them what ford will charge to fix this the offered to send a check for 1/4 of the cost. They did not offer to fix the problem them selves either. Had they just been honest from the start this would not have been a problem. I was completely unsatisfied with this outcome and will not recommend them to any one.

cimler

Feb 27, 2013

I purchased the CR-V over the intranet, and it was a seamless and easy process. Tiffany was professional and the experience was refreshing, when compared to your normal car buying experience.

shelleykolasky

Feb 22, 2013

I went to ganley honda with the intention of buying a used car. I had no idea what I wanted or what was available. The salesman Dave Runser was extremely helpful and patient with helping me figure myself out. There was absolutely no pressure just patiently talking me through some questions to get me the car I wanted. The gsn "Nick" was equally patient and helpful. The finance man "Darrin" just as friendly, patient and helpful. The whole experience at ganley honda north olmsted was a pleasure and I will highly recommend this dealership an Dave Runser to everyone that may be looking for a car, new or used.

wespatton

Feb 21, 2013

Taras was a pleaser to work with. He was fun and really tried hard to get us the best deal possible. Will def go back to him in the future! The only complaint I have was the fact that the car I wanted had to be brought in from another state, I wish they had a larger selection of colors/styles on the lot.

The Bear

Feb 20, 2013

When I arrived at 2pm on a weekday afternoon with an engine warning light on and the "D" gear indicator on my dashboard flashing, your service writers had to determine whether or not my vehicle needed immediate attention. Once they determined that it did, they got me in right away, even without an appointment. The cost of diagnostics was explained to me & I signed off for that amount, but was pleased to discover that the repair was covered under warranty, even though I hadn't expected that. When I opted for an oil change halfway through the repair process, they cheerfully agreed to do that too, and at almost no extra waiting time. I could not have been more pleased with your services. thanks much.

Nonexistent

Feb 19, 2013

The repairs were completed to my satisfaction. Service advisor, Mike Heilman is an excellent representative for the dealership. He was helpful and offered additional insights to the service applied to my van. Thank you.

Shannon1

Feb 17, 2013

My husband &myself were both very impressed with the way Taras described all the new technology in theCRV &especially the Honda Sport which we ended up buying. John Weber helped in finalizing the sale. They are good salesmen.

GrandBarb

Feb 16, 2013

I was greeted and processed within one minute after I came in. I expected nothing less, having been a Hondite for many years, at that location. The whole staff knows what they are doing. I came in because the original battery on our 7 year old Fit 'told' me that it was tired ! 45 minutes later I drove out in a clean car with a new battery, and a chocolate chip cookie !! Go, Honda Barbara Brown ( and Dennis...also a Hondite !!)

arebalo

Feb 12, 2013

Great experience purchasing my Honda Accord. Dave Runser was an excellant salesperson - Very helpful and easy to work with. I would highly recommend Ganley Honda.

Vicki

Feb 6, 2013

A dealer by the name of Andy Chapman (at the North Olmsted location) is quite RUDE to say the least. He was very eager to make a sale by quickly emailing me a finance application, yet, he failed to respond to my 2 emails for a status of my application. I'm guessing I wasn't approved but he could have AT LEAST RESPONDED TO MY EMAILS rather than BRUSHING THEM OFF. I should have taken the advice from one of these review sites that claimed they had poor customer service before finding out myself - the claim WAS CERTAINLY CORRECT - even for someone who PURCHASED a vehicle there!!! MY ADVICE IS DON'T BOTHER WITH THIS COMPANY - IT'S VERY UNPROFESSIONAL!!!!!

Brankin1000

Feb 6, 2013

I have had excellent experiences with Tiffany in leasing a new car and purchasing a 1 year old vehicle. Service Dept is also an excellent benefit.

vickivail

Feb 6, 2013

This company is very unprofessional. A dealer by the name of Andy was quick to send me a finance application for an auto I was interested in, yet would not respond to my two emails requesting a status (of the application). I am guessing I wasn't approved but a simple RESPONSE from him would have been APPROPRIATE. I guess they only care to respond to the people who are finance-approved. I will certainly eliminate this dealership when I receive my tax refund check & expect to pay CASH for a car!!!!

seskafamily

Feb 5, 2013

Found two cars on line that looked like a good fit. Test drove both and was surprised that they were in such good condition. Staff was fast and friendly. Overall good experiance.

Brianageske

Feb 3, 2013

Tiffany went above and beyond to get me the best deal possible. She was extremely friendly and a pleasure to work with. This was my 3rd car from Ganley and i know i will continue to go there!

jeffkavlick

Feb 3, 2013

The team at Ganley Honda has been amazing. Although we have three other Honda options nearer to us, we are on our 3rd vehicle with them. The sales process is smooth and quick as is the availability of exactly what we need. If they don't have it, they get it.The service group is exceptional. Our truck is usually a mess when we drop it off and like new when we pick it up. Always timely; always efficient.

ilie iancu

Feb 2, 2013

In December of this past year we were in the market to buy a car, and did so from a young man by the name of James Nguyen. Not only James, but the whole staff at Ganley Honda were very serviceable, friendly and made our shopping experience one that should be addressed to others to know that Ganley Honda of North Olmsted is on the top of their game in making their customers feel special.

bobnews

Jan 31, 2013

We have worked with Tiffany for many years and always feel that her attention to detail and goal of our complete satisfaction is of great importance to her. We have been completely satisfied with the Honda we ended up with - in this case an Odyssey. Tiffany works with us to get the car we want/need without the extras that might not be important to us.

JW

Jan 30, 2013

Found a car on-line. We worked with John Weber. He was friendly and kept line of communication open. Discovered some things after the car was bought that we were disappointed in. The dealer did work withus to correct.

jahnaj78

Jan 30, 2013

Dealership was easy to find and had a comfortable setting. The staff were friendly, but we were hoping to not get a big run around with our trade and price of the vehicle we were trading for, but that was not the case. In the end it worked out to where we were ok with trading, it just took a lot time and a lot of back and forth which could have been avoided by not low balling our trade-in value, screwing with numbers, and telling us that by some liability rule somewhere they were going to have to do $600 worth of work (by their service dept) on the car we were trading for, and that we were going to have to pay for it. This work (2 tires, alignment, rotors turned)just so happened to not be noticed until the morning that we told them we were coming in to look at it.

Alinboyd

Jan 29, 2013

We've bought two cars from Tiffany within a year and a half and will continue to buy from her for as long as she is in the industry. My fiance and I are in our early 30's and feel fortunate to have found such a great person to work with!

phn50

Jan 29, 2013

I bought a CRV from Tiffany. She was very helpful and seemed to know just what I wanted. I had never bought a car by myself before and she made it easy. Tiffany went above and beyond even bringing the car with me to my house so my husband could try it out.

renmar

Jan 29, 2013

John asked me what I wanted in a car and he gave me exactly that! Used Civic/Accord, low mileage, not white or black color, 4-door, newer year, good price, trade-in. The experience of car-buying is usually very stressful for me and it was not with John. He explained everything along the process and was friendly, funny, and informative. I will recommend Ganley to others and will come back. Get it at Ganley!Jan Hayes referred me to John and she put me in good hands!

wchjr56

Jan 28, 2013

Very Friendly people. Had the used car out front for us when we got there. Answered all of our questions and we bought the car.

wittmarlu

Jan 25, 2013

This if my first experience dealing with Ganley Honda and leasing a Honda Civic. Tiffany was very professional and very knowledgeable. I was very satisfied with my overall experience at Ganley Honda. Questions answered and phone calls returned in a promptly manner.

Parents of teenager

Jan 25, 2013

We went to Ganley Honda for the purpose of buying a lightly used first car for our teenager son. They have a great selection of well priced cars. We bought a beautiful almost new car with only 3000 miles. Taras and the rest of the staff were very helpful during the entire process. Thanks!

Russm

Jan 25, 2013

My salesman, Brian Walls, was very freindly, informative and did not presser for a sale. The total experiance was excellent. Not only did I lease a Pilot but I went back and also leased a Honda.

anirudhdas26

Jan 25, 2013

The salesperson was great the first time around, when we got our first CRV from Ganley Honda 2.5 yrs back, but since our car was totalled, I did go to him first because we were already customers of Ganley Honda, and he was not the best. He did describe to us the details of leasing for more than 35 minutes at the beginning but later when we read more and had more questions about finances, he avoided us by saying that he did not have time or there would be issues with our finance. Later, on telling him that we got our car from a different dealer, in this case Honda Motorcars at Mayfield road, he was completely rude to us, telling us that he "wasted" time on us. I think after 2.5 years of being with Ganley Honda, I find the other dealer (motorcars) in Cleveland to be more professional, helpful and efficient than Ganley Honda. I would not recommend Ganley Honda anymore.

burkhartdtz

Jan 24, 2013

Tiffany Kruzer has sold us our last 3 cars. She takes her job seriously and wants to get you to be a life long customer. She will not steer you wrong because she wants you to come back. We trust her and she has helped us find the perfect car for our son when he turned 16. We will be seeing her soon to get our next vehicle in June 2013.

Dweiskittel

Jan 24, 2013

Great dealership. Dave Runser did everything to get the deal and job done right. My civic looks great and got exactly what I wanted. You won't be disappointed!

pjanddayna

Jan 24, 2013

Tiffany is very professional, friendly and attentive to our needs. It is always a pleasure to work with Tiffany when my wife and I are interested in leasing or buying a new car. We have gone to Tiffany at least four times to obtain our new Honda vehicles and we will likely go to her again in the future.

Denny and Terri Futo

Jan 23, 2013

Purchasing a new car is not always an easy decision. But knowing where to purchase it was an easy decision for us. And that is because we bought a Honda CRV from Ganley a few years ago and were very pleased with everything then. Again, we received the same extra special care this time. From the minute that we walked in the door, Tiffany took us through the whole process with professional and personal service that helped us to feel comfortable and confident. Her answers to any questions were clear and understandable but never with any pressure. It was the end of the day, yet she never hurried us, but allowed us to make our own decision about the perfect car for us. And this new CRV is just that...we love it!! Thank you, Ganley Honda...and especially to you, Tiffany! We would definitely recommend others to allow you to help them and know that they, too, would be pleased that they did. God bless you! Denny & Terri Futo

dward1

Jan 23, 2013

I am writing this review to compliment Tiffany Kruzer for the outstanding service she has provided over a period of approximately 10 years and four lease transactions. Tiffany has consistently provided quality service by assessing my needs, providing different options to fulfill those needs, negotiating a reasonable price, and following up to insure my satisfaction with each Honda vehicle. She has demonstrated her belief in Honda by providing the opportunity for me to take test drives, followed by thorough demonstrations of each vehicle at the point of purchase. She has deftly explained and completed the paperwork necessary to insure my understanding of the process and finalize the deal. I feel fortunate to have worked with Tiffany in the past, and look forward to meeting with her again in 2014.

hondaconsumer

Jan 23, 2013

The sales people at Ganley Honda, North Olmsted are approachable. Carlos Crespo worked with me to meet my financial needs without creating the unnecessary high pressure situation that some dealerships prefer to use. He was very knowledgeable and I would recommend others to go through Ganley Honda.

Hoppyjcu

Jan 23, 2013

John made my wife and I feel extremely comfortable during the entire process which made it easier to make the final decision to purchase our CRV. He understood what we were looking for and would make suggestions on other alternatives. He was also extremely knowledgable about all of the vehicles we test drove. Needless to say, we are extremely happy with John and plan going back to see him the next time we are in the market for a car.

mellycoe123

Jan 23, 2013

Thank you so much for taking the time to work out our deal! We love our new Honda Odysey! Dave Runser was an absolute pleasure to work with ;) We will be back and send anyone looking for a new or used vehicle his way! The Coe Family from Lodi

stephanie.boyd.7165

Jan 23, 2013

Taras was very friendly, knowledgable, and available. I had narrowed my choice down to a CRV or Accord and he helped me make the decision to get the CRV which better fit my needs. The price I paid was less than the other two dealers I spoke with.

sjaras

Jan 22, 2013

Prior to visiting dealer we knew what we wanted. We worked with John Weber and he made the whole process easy from the trade to the new car deal. I would recommend John to anyone looking for a hassle free car buying experience.

skruth

Jan 22, 2013

Our customer service at Ganley with regard to our sales person was outstanding!! John Weber did an amazing job in regards to retaining us as customers. After visiting the dealership twice, John did a fantastic job following up with us and answering any questions or concerns that we might have regarding the purchase. After calling around to a few dealers, we did not feel those other sales people were as helpful as John was. We returned to Ganley to complete our purchase. John was a so warm and helpful to us throughout the process. He completely educated us on our new vehicle and we felt completely comfortable in our dealings with him. This is the third vehicle I have purchased from John and I have had nothing but positive experiences with him. He always helps when I have repair needs and makes himself available to answer any questions that arise. John is not only a salesperson that will help you throughout your vehicle purchase, John is willing to help throughout the entirety of your life of your car.

tonyrod123

Jan 22, 2013

We liked how we attended, as also helped us with what we were looking for and patience that we had the seller as we decided to pay and all that. Thank you very much for everything and were grateful and satisfied. Thank you.

Mindi

Jan 22, 2013

Promo Code PC12312011I knew the car that I wanted to buy and researched the fair price of the model I was interested in. I dread going to buy new cars and the whole experience involved. After emailing the dealer I was called by Mr. Shepard the next day. He gave me a quote over the phone that was a fair price and did not try to upsell me. When I came in that weekend Mr. Walls showed me the car, honored the price quote and gave me a fair trade in value. The new finance manager worked quickly and got a very competitive APR and explained why he chose the company he did. After only 2.5 hours I was driving away in my new car (that i absolutly LOVE) with all of my questions answered and fears quashed. Thank you for the fantastic customer service from all at Ganley Honda. This is the fifth Honda I have purchased and I will continue to be a loyal customer in the future because of the people you employ.

jaytp53

Jan 22, 2013

great staff got me in the car I needed couldn't have asked for better.this is the second car I have purchased from john

risneri

Jan 22, 2013

Promo Code PC12312011I knew the car that I wanted to buy and researched the fair price of the model I was interested in. I dread going to buy new cars and the whole experience involved. After emailing the dealer I was called by Mr. Shepard the next day. He gave me a quote over the phone that was a fair price and did not try to upsell me. When I came in that weekend Mr. Walls showed me the car, honored the price quote and gave me a fair trade in value. The new finance manager worked quickly and got a very competitive APR and explained why he chose the company he did. After only 2.5 hours I was driving away in my new car (that i absolutly LOVE) with all of my questions answered and fears quashed. Thank you for the fantastic customer service from all at Ganley Honda. This is the fifth Honda I have purchased and I will continue to be a loyal customer in the future because of the people you employ.

Two vans

Jan 21, 2013

John webber went out of his way to ensure we knew the features of our new van. We knew what we wanted when we went in and he made sure we knew the hidden gems of the van. Very friendly and very knowledgeable.

billhatfield

Jan 21, 2013

Our car-buying experience was very quick and easy. Our needs were accommodated directly and we are very satisfied with our experience with Ganley's staff.

cyrine

Jan 21, 2013

I just purchased a 2013 Honda CIVIC from James at Ganley Honda. It was a great experience. I was extremely pleased with his patience and kindness. Thank you James for helping me find the first and perfect car for me!

jbaar

Jan 21, 2013

Excellent dealership. My wife and I have leased 4 Hondas over the past 6 years and we have always received outstanding service at an outstanding price. We have always worked with Tiffany Kruzer and she seems to already know what we want when we walk through the dealership door. She works quickly, professionally and in a very friendly manner. I highly recommend Ganley Honda and my wife and I will continue to do business with them in the future.

Patacra

Jan 21, 2013

I came in with my husband, we test drove 3 cars and Andy was very patient and understanding. We ended up buying a mustang and could not be happier with it. Andy made sure to let us take our time as it was a major decision for us. Some sales people are very pushy, we appreciate that he was not.

phil.giallourakis

Jan 21, 2013

Sales group was very helpful and cooperative. They did not force anything and were cool with the time frame i was looking for. I would definitely recommend them for anyone.

rick.baker.733

Jan 21, 2013

Myles is a very good salesperson and very knowledgeable. He helped me choose th right car for me. He also has excellent follow up to ensure I was happy with my purchase.The dealership overall was friendly.

sector333e

Jan 21, 2013

James was very helpful and got us an awesome car within ten dollars of our asking. James is definitely a spectacular car dealer and I hope to do business with him again. If your looking for a Honda, come to Ganley!

susanl050

Jan 20, 2013

I was reluctant to lease again with Ganley Honda because my last experience was not pleasant. However, working with Tiffany was definitely a plus. She was very attentive, courteous and professional and she made sure I was taken care of in a timely manner. She made sure that the transition to a new lease was smooth, which was very much appreciated.

yasick

Jan 20, 2013

I gave the dealership and Mr. Nguyen such a high review because Mr. Nguyen and the dealership knew the value of my trade in, and how important it was for me to purchase another honda. My car, a 2003 Honda Civic was ten years old, about 120,000 miles and was not in the best shape, but he worked with me and the manager to give me a much better trade in price than any other dealership I had experience with. They know the value of a honda. Mr. Nguyen was very personal, he took the time to get to know myself and my husband and why we were purchasing a car at this time. Not only will I be returning to Ganely when I need a new car, I would also recommend going to this dealership (and Mr. Nguyen) to family and friends. I know I got a great deal and I know I can return if any problems arise with my new purchase. Great Job and Thank you again!!

GNickel

Jan 20, 2013

My spouse and I were cordially greeted at the front door by Brian Walls. We were first time shoppers at Ganley Honda and Brian took at much time as we needed to evaluate a new Accord, including a test drive. We were presented with a fair selling price with no pressure to buy now. We returned a few weeks later after comparing another vehicle and purchased the Accord. We enjoyed the buying experience from start to finish.

camaro2010

Jan 20, 2013

My sales person did everything she could to get me close to the price I wanted for my car.Very professional and a pleasure to do busisiness with.

catrob

Jan 20, 2013

We have never purchased a Honda vehicle before. Our salesperson (James Nguyen) was very eager and enthusiatic in making us aware of the advantages of owning a Honda. He answered all of our questions and we were very pleased with him and our new car.

Hohman13

Jan 20, 2013

We traded in our 2010 Accord for the 2013 model. James Nguyen was our salesperson and he complied in responding to everything we needed. James is a very relatable person as he is a family man. He was very personal with us and he was not a guy trying to scam us out of every penny. James worked with us to maximize the value of our trade-in which had a much higher mileage than what its age suggested. We have had bad experiences with sales people at Jack Matia Honda in the past but we feel as though we have built a close relationship with James and Ganley. We look forward to returning to James Nguyen at Ganley Honda in September 2014 when the new Accords role off of the assembly line.

jeremy89

Jan 20, 2013

I needed to purchase a new vehicle for myself and went to Ganley Honda in order to do so. Dave Runser was my salesperson and I was very happy with the experience I had with him. He did not push me into purchasing too quickly and took the time to help me make a good decision. I decided on the model I wanted, but they did not have the color I wanted in stock that day. David made some calls to other dealerships in the region and a few days later, I drove home from Ganley Honda in my first choice car for a very fair price. I love my new car and am very satisfied with my purchasing experience. I give them an "A+". Thanks!

JR2744

Jan 20, 2013

This is the second Ridgeline I have purchased from Ganley in North Olmsted even though I live and work 30 miles away. The pricing is competitive, facilities are clean and up to date and the staff is professional.

jsoeder1

Jan 20, 2013

My husband and I purchased a new car in the Fall of 2012 and we were very satisfied with the price and the quality of our Honda Civic 2012 that we purchased through Ganley and the the salesperson Brian Walls. When our other car needed too many repairs in January 2013 we went back to purchase another care a new CRV 2013. We requested to work with Brian again and we like his business-like without being pushy approach. The price was right and the quality is unbeatable.

keithl

Jan 20, 2013

The sales experience was good. I was comfortable making the purchase. Our only disappointment was the prep for the car. At the time of purchase we were promised the "smokers smell" would be taken care of. It wasn't detailed very well because the smell is still noticeable. Last weekend I wiped down the entire interior with Armor-All and sprayed it with Ozium. It helped but the upholstery & carpet should be washed.

kvaneuwen

Jan 20, 2013

Tiffany is an awesome sales woman! We have purchased two cars from her and will go back to her the next time we purchase a car. We got an incredible deal and she was very honest and fair. We have purchased three cars from Ganley and are very happy with the experience and the cars.

loggith

Jan 20, 2013

I came in to Ganley Honda of North Olmsted looking to buy a used car. The salesman that helped me find my car (Brian Walls) was very friendly and honest, and he did everything he could to not only find me exactly what I was looking for, but he also was able to get me a good deal too. I highly recommend this dealership and this salesman.

Mikedaddario

Jan 20, 2013

Our experience was excellent and the finance manager Tim Nadvit and salesman James was extremely helpful. This vehicle lease was suggested by James and Tim Nadvit to be our best option, and it was. This is our second purchase from Ganley Homda we also purchased a used car 4-Years ago which we now own. I would recommend Ganley Honda for any new or used car.

Roscos

Jan 20, 2013

I hate buying cars but these guys made it comfortable, informative, and enjoyable. I was in and out in a reasonable amount of time, no game playing, just business in a pleasant atmosphere.

Benjamin Lupica

Jan 19, 2013

Excellent assistance with a battery checking and recharging.

Examples: "JanetDC", "sportsfan"

Jan 19, 2013

Promotional Code: PC12312011

New2Ohio

Jan 19, 2013

The paperwork took a while, but you will find that at any dealer. The sales associates and managers were very accommodating and friendly.

Ashleyr89

Jan 19, 2013

Awesome and friendly service and would definitely recommend Ganley Honda and David Runser to anyone buying or leasing a new car in the near future!

bashark

Jan 19, 2013

We replaced our 1999 Honda Accord with a 2013 model. James Nguyen was our salesperson. He was very honest and efficient...answered all our questions, explained how everything worked. He has called us several times since to make sure we're happy with it (we are !)& to see if we have any more questions. We would definitely recommend him !

C.Rogers

Jan 19, 2013

I would definitely recommend Hazmo. I was trying to decide between the Accord and the CRV and I was concerned that the CRV might not fit in my garage. Hazmo suggested we drive it to my house (since I don't live far) to see if it would fit. That was a great idea! He also cleaned out my trade-in and put all my things into the vehicle I just purchased while I was signing the paperwork. All I had to do was get the keys and drive away. Buying a car can be really stressful but working with Hazmo made it so much better.

caronagal33

Jan 19, 2013

I was looking to trade an eclipse for a larger vehicle but it was difficult finding a sales person that seemed like they were there to help me. I went to eight dealerships. It seemed none of them could do the simplest of tasks like listen to what I was looking for in my next vehicle. If they didn't have it they expected me to pay more for the exact opposite. One day I was heading to North Olmstead and took a wrong turn. I found Ganley Honda. The weather was terrible but it did not keep Dave from walking into the rain and ask if there was a particular model I was interested in. He listened and I drove off with a car I do not regret buying. Thanks Dave!

curleycues

Jan 19, 2013

Satisfied with the service and sales. Made it easy in every way. Brought Me the vehicles to my door to drive and see. I purchased 3 cars the same day.

Deliberator

Jan 19, 2013

With time to buy a used car for my son who had landed an out of state college co-op, I walked in and met Ganley's #1 sales professional, Tiffany Kruzer. She put me at ease, had me test drive three cars in my price range and to my surprise I had the perfect Honda Accord the same visit. She and the great staff made this the easiest car purchase ever! Give her a call!

dsandly

Jan 19, 2013

I have dealth with Tiffany Kruzer for several years. She is not only extremely knowledgeable about car deals, but she presents in a professional, sincere and friendly demeanor. She makes me feel comfortable about any car deals I have made with her. I have leased 3-4 cars (have lost count) through her and would not take my business to anyone else.

Eileen Molnar

Jan 19, 2013

I came in for a new car, and Tiffany gave me a deal on a demo which fulfilled my needs more, with luxury items I would not have been able to afford in a new car. I have visited her a few times with questions and she has dropped everything and graciously helped me with the blue tooth questions when my phone went out. She keeps in contact to make sure I'm satisfied with the product. I would buy another car from her when this one, Honda Accord, is no longer servicable, or my Mazda convertible is no longer useful. I did not rate service as I have not needed the service department yet.

fcappara

Jan 19, 2013

It was an extremely efficient transaction. We accomplished exactly what we wanted in a short period of time. James new exactly what he was doing without any sales pressure. We were at a dealership down the street that gave us the "bait and switch" which was very discouraging, but James came through for us. We never thought leasing a car with a "trade in" could be so easy.

gprosser2

Jan 19, 2013

I came into Ganley Honda looking for a newer used Honda Accord and Tiffany could not have done a better job finding the car that matched my request. She did an excellent job completing the sales transaction even though we didn't have the car with us that we were going to use for the trade in. She keeps in contact with me to make sure I am still satisfied with the car which I have never seen this kind of customer service from any other sales person.

hcourtwright

Jan 19, 2013

Tiffany helped me buy my car at the end of a lease. She and the finance people at Honda really went to bat for me and got my loan approved. I am very grateful for al that she did to help me.

Jason2

Jan 19, 2013

I just bought a new 2013 Civic from James Nguyen at Ganley. I couldn't be happier with my choice. I absolutely love my new car. James was great to work with and was very friendly. I would recommend anyone in need of a new car to talk to James. Not only did we work out a fair price, he was friendly, courteous, knowledgeable and great to work with.

kvirtue

Jan 19, 2013

James was very friendly, personable and knowledgeable throughout our whole purchase process. I appreciated the information he provided on the safety ratings of the Honda CRV and the resale value. He made us feel comfortable and confident with our purchase.

Laurie2379

Jan 19, 2013

Hello, my name is Laurie. I came in to ganley looking for a new accord. Andrew was very polite and was very straight forward. At first I was just looking and he wasn't pushy at all like most car salesman are. Told me to give him a call when I was ready. A week later i gave Andrew a call back and made an appointment. When I came in he already had my car pulled up and ready to go. Was very quick and efficient. Very professional. Will definitely go back to Andrew for my next car.

nmsarver

Jan 19, 2013

Tiffany is always pleasant and willing to help us. We have least car's from her for many years and never had any problems. She knows the cars and the equipment on them she can also answer any questions. She also checks in with us periodically to see if we need any help and how our vehicle is doing. She is very interested in her customes. Can't find people these days that care like she does. Thank you for your help.

rush23

Jan 19, 2013

I bought my new Pilot from Tiffany. She is the best sales person that I have ever dealt with. The negotiating and sales process was stress free. When I picked the car up she set-up my cell phones, homelink openers, and bluetooth music. I have visited her a few times and she has always graciously helped me with questions and accessories. I would refer anyone looking for a new car to Tiffany and the friendly staff at Ganley Honda.

sebo87

Jan 19, 2013

I went into Ganley to buy my first car. I was immediately approached by James who helped through the whole process. I was VERY pleased with not only my purchase, but the whole experience. The purchase process went very smooth and the price I got was fair. I would definitely recommend James Nguyen at Ganley Honda to anyone considering a Honda vehicle.

ShaunWalls

Jan 19, 2013

I visited the dealership without knowing what I was looking for. That is when Brian Walls came to help. We talked about why I needed a car and the things I would be doing with and settled on a used car which I'm happy I purchased. Brian was extremely helpful and very professional!

TimKappenhagen

Jan 19, 2013

I had a very good experience at Ganley Honda, Brian Walls done an excellent job- very professional... I'll recommend him and his dealership to all my friends...

toecutter33

Jan 19, 2013

Jim Mericsko was very helpful when I leased my Pilot. He found the perfect vehicle that my wife just loved. He helped us end our old lease early so we didnt miss out on the new Pilot. He was very professional and made the visit quick and easy. We had a great experience and the rest of the sales staff were friendly!! Thank you!

USMC2142

Jan 19, 2013

Please read before you go car shopping anywhere else, you need to go to Ganley Honda and find Taras Kulick and have him help Solve you New & Used Car Needs! We meet Taras a couple of months back and it was a Wonderful Surprise to have meet a person that wants to help you, rather than just waltz you around there car lot! So after we found or SUV, he has able to get us a price way below NADA or KBB prices which made us very happy. Now for the "Above and Beyond the Call of Duty" award, Taras, called us a couple of days after we purchased our SUV and wanted to know if we are happy with our SUV and if there was anything else he could do for us! Now that's unheard of in today's world. Plus, Taras even sent us a Christmas card and wished us a Happy New Year too! We never meet this person until we went to Ganley Honda and bought from him and yet, he makes you feel like family.Look forward to dealing with Taras and Ganley Honda in the future!

Victord

Jan 19, 2013

Tiffany is great. I was in and out in less than an hour. She also had great follow up making sure that everything running smooth

Wasen

Jan 19, 2013

We really enjoy working with Tiffany! This was our 4th vehicle lease from Tiffany and we love it! Tiffany makes the process so easy and has excellent follow up too! Thank youTiffany for all the wonderful years of excellent service and we look forward to the many years ahead!

Moyassen

Jan 18, 2013

Amazing dealer with amazing service , try dealing with Hazmo Tannous if you get a chance he's very professional and always looks out to the customer and try to satisfy them as much as he can

Georgehunks

Jan 18, 2013

Amazing service and great deals anything to satisfy their people try dealing with hamzo Tannous very great salesman to deal with and always look out for costumers

hlynn11

Jan 18, 2013

I worked with Tiffany on and off for a few years trying to figure out how to buy a new car and what I wanted. I was finally able to make my purchase and she helped me get a great car. She listened to what I wanted and showed me what I could afford. She was still patient even after multiple "failed" times of leaving with nothing because I just wasn't able to purchase at that time. I felt comfortable with her and how professional she was each time and her willingness to help me get what I wanted and could afford.

idabet

Jan 18, 2013

I have leased three cars from Ganley and came upon Tiffany this last time. She is ,not only very profession and knowlegeable but also a kind woman. She understood my needs, di d not push me in any way and was a perfect saleswoman. Ganley Honda should have more salespeople like her and even have them learn from her wonderful attitude.

KatePaullin

Jan 18, 2013

The customer service I received was great. Everyone was more than willing to answer any and all questions I had, and they went out of their way to make sure I was satisfied.

louglew

Jan 18, 2013

Tiffany and Ron went out of their way to make sure I was satisfied and pleased with the purchase of my CRV . I would recommend Ganley Honda to my friends when they are ready to purchase another car.

pricefamily

Jan 18, 2013

We have worked with Tiffany for many years and many cars. She is very knowledgeable, responsive, proactive, efficientand awesome at customer service in general.

Kelsmith518

Jan 17, 2013

Tiffany was excellent. She was extremely knowledgeable, friendly, and efficient. She was thorough and quick and made a lasting impression. We'd recommend her to anyone!

stileshonda2

Jan 17, 2013

In 2010, I first dealt with Tiffany Kruzer in leasing a vehicle. That was such a pleasant experience, I sought her out again for my subsequent 2013 lease. I come to the dealership knowing what I want, I tell Tiffany, and she makes it happen. She is a very knowledgeable and friendly person to deal with. I trust her, and will continue to seek her out for all my leasing needs.

amuraca

Jan 15, 2013

It was overall a great experience from negotiating the sales price to delivery of the vehicle. I would highly recommend this dealership and especially Tiffany Kruzer as a salesperson.

jennifer.rhinereavis

Jan 15, 2013

Over the past 7 years, I have purchased 2 cars from Tiffany. She is always so helpful and friendly. She is an excellent sales person and she will work really hard to get you a good deal. I trust her and I intend to purchase all my future cars from her/Ganley.

Michael Stasenko

Jan 15, 2013

This was my 2nd vehicle purchased through Tiffany.Tiffany is very knowledgeable about the CRV. She was able to answer all my questions. It is always a pleasure doing business with Ganley/Tiffany, she makes you feel at ease.My next purchase will be with Tiffany, thanks again.

peteschneider

Jan 15, 2013

Tiffany went out of her way to make my experience a pleasant one. Her knowledge and expertise helped me determine which vehicle best suited my needs. I look forward to dealing with her again in the future.

phaba

Jan 15, 2013

Tiffany is very organized and efficient. I have leased cars before from Ganley Honda. I have always had a great experience. Tiffany is knowledgable about the CRV. She was able to answer all my questions.

Four-Wheel Rider

Jan 11, 2013

I bought a new Honda Element back in 2010. This has been the finest car I have ever owned, along with the finest service I have ever experienced. I had an appointment this morning, and they were actually waiting for me by the door.I was in total shock, to be honest. They even went so far as to let me in by opening the door for me as I handed the man my keys.Now that's service...

Grateful third party

Dec 28, 2012

My son and his wife were in from Columbus, and during the trip, the cowl in front was damaged by snow and was hanging down. Took it in the next morning (saturday), and although they were very busy with appointments, they were able to get the car in and the cowl refastened after a short wait (hour and half). Thank You!

PROFESSOR

Dec 12, 2012

WENT WELL.....NO WAITING , NO DELAYS...DONE SOONER THAN EXPECTED...THE CRV WAS CLEAN WHEN I PICKED IT UP. THIS VEHICAL USES THE 100% SYTHETIC OIL SO EVEN WITH A COUPON($10 OFF) IT STILL COST $45 . ALSO WHEN I BOUGHT THE CAR THEY SAID THE OIL WOULD LAST A LONG TIME....AND IT KINDA DID: 9500 MILES, HOWEVER THE REMINDER STICKER THEY PUT ON WINDSHIELD SAY NEXT CHANG DUE IN 5000 MILES.

Stephen

Dec 4, 2012

The whole team was very easy to deal with and the service was outstanding.

jamessullivans

Nov 11, 2012

Went to Ganley Honda with wife and while walking their lot looking at vehicles we were greeted by George Neider whom I assumed was going to be your typical high pressure salesman... To my surprise he was very helpful in answering our questions and didn't try to over talk us or push us into a car. Wife took the Honda for a test drive and George answered all her questions, (my wife did her homework on Honda Accords before we arrived) After the test drive we both felt at ease with George and we followed him inside the showroom to his desk. Everyone inside was pleasant and as I say "real" no pressure at all from anyone. My wife drove off Ganley Honda's lot with a beautiful 09 Honda Accord EXL. Their Finance man was awesome also, as usually that's where the pressure starts rite? He worked with my wife to help her get to the payments she was satisfied with. Would recommend Ganley Honda to anyone looking for a vehicle.. Just ask for George!

Karen Pfahl

Nov 1, 2012

We leased a Civic. We have worked with Tiffany to lease our cars for many years. She has always been efficent and worked with us to find the car that best suited our needs. Promptly returns telephone calls and is quick to get back to us with information. We have great confidence in Tiffany and enjoy working with her.

Tribe Fan

Oct 25, 2012

We got an email/post card in the mail from Ganley Honda saying they were looking for good used Odyssey and maybe they could put us in a new 2012 Odyssey for less than what our current payment was. I called and spoke with Mike and told him I did not want to waste my time if he could not do this. I brought in my van and within an hour was able to come to terms on a new 2012 Odyssey. Very easy and smooth transition.

barbara norris

Oct 22, 2012

I really hadn't planned on buying a car, I was just trying to get a feel if buying a car at this time was feasible. I had the name of a sales person, Milo Price as a recommendation from the service department. I told Milo that I didn't want to play games and I wanted an honest deal. That is exactly what he delivered. I was given a fair price for my trade in and within 3 hours, I was driving away in my new 2012 Honda Civic.He was so thorough in his explanation of the "bells and whistles. He represented the Ganley franchise very well. I highly recommend him.

Mrivasusmc

Oct 22, 2012

James and Joe accommodated us nicely. Smaller dealer, no pressure. Thanks again guys. Mitch

kubach

Oct 19, 2012

Milo did a great job. I went there not sure what model I actually wanted and left with a brand new 2012 Honda Accord SE that I love. Milo was friendly, informative, and a great help.

Denise

Oct 11, 2012

Although I was not happy to see my emissions light go on, the process of testing and resetting the light was a little over one hour. I was satisfied with the amount of time and service.

jillcorychod

Oct 8, 2012

James was wonderful to work with- THANK YOU! I love my new car and I would recommend to anyone looking for a new car (or used) to stop in and see James Mericsko.

lpriestly

Oct 7, 2012

I went to Ganley Honda about a car I had many problems in the past finding a vehicle that diddn't have problems. From the moment I arrived on the lot I was greeted by Milo he asked what I was interested in he showed me a few cars in a fairly reasonably price range and he went to work. I was concerned my credit score would be a problem. They got me financed at a reasonble rate and within a few hours I was leaving with a good car and they took my death trap off my hands and I only had 500 out of pocket and still have good payments. I am really happy with the car and hope it runs good for a long time without any problems. I am very pleased with my experience, thank you Ganley Honda.--------------------------------------------------------------------------------

tgales

Oct 2, 2012

Dave Runser helped me out a lot! I had a great experience with him. He was very helpful. He REALLY worked with my situation. Great guy and salesman overall, I would recommend Ganley Honda to anyone looking for a new or used vehicle!!!!!!!!!!!!!!!!!!

Sisterfriend1903

Oct 1, 2012

Andrew helped me out a lot with picking my new civic. Even shared his lunch with me while waited. I noticed he worked very hard for me to get me at the price I could afford and it finally worked out! Would def recommend him to my family and friends

Bernie

Oct 1, 2012

I purchased a new 2012 Honda CRV a week ago. I love it and the experience I had with my sales person, George Nieder, was very good. He was very professional and not pushy at all. He was very knowledgeable and I would recommend him to anyone. This is my second car from Ganley Honda and I think they gave me a fair deal. Bernie Bischel Cleveland, Ohio

JShaw

Oct 1, 2012

I came in with my mom and we met Mike. He directed us to Andrew and he made sure all of my questions were answered and took his time even though it was very busy! I love my civic!!!

Al Schempp

Oct 1, 2012

I was greeted at the door. I explained my intentions which were to trade in a car and lease a new Civic. Milo checked inventory and had exactly what I wanted. I made an offer which was accepted. Time was important to me as my wife was in the hosptal then. Milo got me taken care of as quickly as possible which I appreciated very much.

ryanc3438

Oct 1, 2012

I AM THANKFUL FOR DAVE RUNSERS KNOWLEDGE OF VEHICLES TO ENSURE ME THAT I AM GETTING IN A CAR THATS NOT ONLY AFFORDABLE BUT Fits my budget as well. Thanks for the help Dave and ill definitely be seeing you again in the future

Samantha Cepeda

Oct 1, 2012

Milo was an excellent car dealer.He was very nice and helpful.He worked with me and i do appreciate that alot. I was suprised when he went to my job to get the rest of the paper work he needed.He was positive from the start. I told my friends about him. If i decide to ever purchase another vehicle i would ask for milo with no questions asked. Thank you again Milo From, Samantha Cepeda

kjbrand

Sep 30, 2012

I was waffling whether or not to upgrade from my 1997 Monte Carlo. It had a bad gas tank and the repair would have been about $600, much less than a new car but..... Jim said he recently got rid of his 1996 Monte Carlo and when he gave me the reasons why I decided it was time to move on. I test drove the CR-V and Jim pointed out that the car was made in the USA, in Ohio in fact. It probably won't statisfy my crabby neighbor but I'm OK with it. I don't know if I'll keep this car 15 years but it looks great, rides great and I'm looking forward to doing some road trips.

nohonda2010

Sep 29, 2012

Today I purchased a used Honda CRV. Dave did a great job getting the information fast for me and my wife to make a decision. The car needed to be detailed and serviced. He procured the right financing and was plesant to work with. I would recommend thier dealership to anyone looking for a great Honda vehicle.Jim & Kelley Chokan

rmathes515

Sep 29, 2012

I did not think I would qualify for a brand new car by any means, let alone be able to afford one. I told Andy my concerns and he did everything he could, over the course of several hours, to negotiate a price suitable for my budget. I wound up leaving with my brand new 2012 Honda Civic that day, and I love it. Andy is a wonderful employee.

Ask71

Sep 27, 2012

George Neider is great. He showed me the new feature of 2013 Honda Fit and Civic. I decided to buy Honda Fit finally. One month after, I brought another new car from him because he gave me a very good deal. I will recommend this car dealership.

shopper 1

Sep 27, 2012

Mike S. and Jim M. were great. The entire staff was very helpful and I walked out with a great deal! Thanks Guys!

ada.kwok.96558

Sep 27, 2012

George Neider is a good saleman. Even thought he didn't made money on this transaction, he was still very nice to me and explain the feature of the car and another product that would help me for this new car. I will give him 5 stars.

daosavanh

Sep 27, 2012

Very good customer service. Everything that I wanted to know was explained well. The car was showed well, and I am happy with the service that was provided to me.

melissa.zagata

Sep 27, 2012

This is the second time in a row that I have gone to Ganley Honda and to Jim Mericsko when my lease has expired in order to lease a new car. The service has always been exceptional, and I have always been very satisfied with my experience. This time around, Jim worked with me to get the CRV that I wanted; the car is wonderful to drive, and I will certainly keep returning to Ganley Honda for future leases.

patricia

Sep 26, 2012

service person very attentive; she listened to my problem and reviewed service issue with me.

PMillar

Sep 26, 2012

I have been leasing from Ganley for the past 10 years. Tiffany is the reason I return. She is considerate of all your needs. She is honest and will get me the best deal that I can afford. Tiffany takes the time to keep in touch AFTER the sale. She makes ure everything is going ok with the car and that I am completely happy with the car. Her follow up continues years after...which is why I keep coming back.The second reason I continue to return is the service department. They are respectful and listen to and concern I might have(there have been few) They complete the job on time and fully explain what was done.It is a great relief to have a dealer(Tiffany) and service department I can trust.

abdu.elias.75

Sep 25, 2012