Used Cars for Sale at Garlyn Shelton Volvo of Temple in Temple, TX

Tanji Allen

Sep 5, 2021

When we initially pulled up we stood around the vehicle for almost 10 minutes while someone watched through the window. After waking to the door I was finally greeted and asked if assiwas needed. Stated talking to one sales rep after taking a phone cal in the middle of our conversation he stated he had to leave because his appointment was there, another rep came roughly ten minutes later. The 2nd rep answered all the questions, after asking to look at another he left to tur in a set of keys and never came back. Worst service

Heath Foreman

Feb 6, 2021

Someone greeted us upon arrival to let us know that I needed to move my truck out of the way. A few minutes later, another staff member, very politely let us know that sales staff would be out very soon... More than an hour later, and after making eye contact with several of the sales staff on the car lot, no one asked us if we needed assistance or if we had been helped. I will be purchasing a new Volvo. Unfortunately, not from here.

janice c

Jan 16, 2021

Able to schedule appt easily. Everyone very professional. Large waiting area. Everyone wearing a mask. Area clean. Timeliness w work being completed. Randy was very attentive and knowledgeable.

Missy Thompson

Jan 23, 2021

Only place I take my car to for service for over 20 years. The staff is very professional and helpful.

Patti Britz-Stensaker

Mar 13, 2021

This was the worst experience ever on the service side of Garlyn Shelton Volvo. We are new to the area, and a check engine light went on in our Volvo. we called to see if there was a drop box for after hours to leave the car. The girl at the other end of the line said, no, there wasn't. So we made arrangements to accommodate our work schedule to drop it off when they were open, low and behold, there WAS a drop box. After they serviced it, we asked if we can pay over the phone and retrieve the car after hours. Girl said nope, can't take payments over the phone. Well, you guessed it, they did. Trying to get ahold of a live person to speak to is like pulling teeth. First 3 calls to the 800 that was listed on their webpage that I searched for on my phone was some sort of telemarketing scheme. I finally talked to a gal, she connected me to the service dept. and then to a voice mail. Turns out when I asked for a manager because I was so dang frustrated, I was connected to his VM, he left for the day. Back to square one and call them again. Get another girl, tell he I NEED to speak to a person, she cut me off and, you guessed it, voice mail again. What a complete s**t show! After 6 phone calls, I finally got someone to call back, but they didn't call the number I requested, they called my husband, who was at work. Someone needs some customer service training badly. We won't be returning to this dealership. Any suggestions to where we can take our Volvo for needed service. To add insult to injury, they forgot to put the updated oil change sticker on..Oy Vey!