Used Cars for Sale at Gary Rome Hyundai in Holyoke, MA

raymar668

Nov 26, 2016

Was warmly greeted within seconds of walking into Gary Rome Hyundai. Introduced to a very kind and professional Salesman named, Jesse. Jesse provided the best new car buying I've ever had. He was very succinct in explaining the entire process. Moreover, the owner himself, Gary Rome, came out and thanked me personally for my business. You rarely see an owner of an auto group this size do that anymore these days. Billy Fucillo would never do that! It's HUUUUGE!

jdsteele12atcharter.net

Nov 25, 2016

It was great and the sales person was Grandioso! Paul was very attentive he walked us through the lease process which I hadn't done before.

LAK

Nov 24, 2016

Everyone was pleasant and I didn't feel pressured.The president of the company made time to talk to me and introduced me to his dog Jack.JR King was very helpful and professional to me.Gary Rome Hyundai knows the meaning of Customer Service!!!!!!!!!!!!!!!

dgnowak2003

Nov 23, 2016

I had no intention of buying so quickly but Kristen made me not want to look elsewhere I HAD BEEN TO OTHER DEALERS AND WAS PREPARED TO GO ELSEWHERE.

Pete

Nov 22, 2016

This is the second car I've purchased through Gary Rome Hyundai. The new location was most impressive and efficient. Car was in for 30K service; was done ahead of schedule, and I was called once; then again when car was ready. Car was washed, too..........Thank you.

Denis Chicoine

Nov 20, 2016

Our salesman was JR and he was great!! I would recommend your dealership and JR to anyone who is looking to buy or lease a car!

terry

Nov 20, 2016

I have never had a bad experience at Gary Rome Hyundai. The employees are friendly, professional, and helpful. It is the only dealership that I will ever by a car from again. Congrats to everyone at Gary Rome you are truly exceptional.

Holyoke

Nov 19, 2016

Great experience will recommend very professional very friendly

Marie Fay (Lease under Kevin Fay)

Nov 19, 2016

My visit for servicing, oil change and rotation of tires, on November 17th was quite satisfactory.The service advisor, Patrick Hamel, was very polite and friendly. Very pleasant waiting area.

Sue Cavanaugh

Nov 19, 2016

What a beautiful new state of the art facility. The waiting area was comfotable and clean with snacks. Everyone was very nice and helpfull.

Gschneider

Nov 19, 2016

I have always had great service at Gary Rome, but on Friday it was over the top. I drove in and was immediately greeted. I was escorted inside to check in. I was going to wait for an oil change, but was told there was also a recall. The work could take up to 2 hours. I was told that I could reschedule the recall work if I didn't want to wait so long as the recall wasn't a safety issue. I decided to have the work done, and I was told that they would try to speed things up, The new facility is awesome. I visited the restroom which was state of the art. I stopped at the refreshment center and was happy to get a cup of coffee and a muffin, as I didn't have breakfast. Wow, there was even a refrigerator with bottled water and a basket of fresh fruit, really nice. The waiting room was large and welcoming. The time went by quickly, and I was really happy when only after only 1 hour, I was told that my car was ready. Unbelievable, my car was washed and vacuumed, and there was even a bottle of water in the cup holder. All of the staff were very professional, nice and helpful. I actually look forward to my next service appointment! All I can say is WOW, Exceptional service. Thank you

Ngonzalez

Nov 19, 2016

I would like to say that my experience at Gary Rome hundai located in holyoke was a very pleasant one...Mr.Burnham was very professional, walked me through all the options which would benefit my choice of vehicle...I would like to thank him and everyone at Gary Rome, for their professionalism. I would definitely recommend everyone I know to stop by,you won't be disappointed..and I met the man himself GARY ROME...THANK YOU SIR .

edwardharnois

Nov 18, 2016

People there were courteous professional in every way and they treated me with respect and did not try to go out and sell me something that I did not need.

faridm1

Nov 18, 2016

My saleman Paul B was great. He didn't come acorr like a saleman. It was more like someone who really want to help me get what i want. Even when we were negotiating the price of the car. Thank Paul B Thank Gary Rome Hyundia Paul Murphy happy customer

Fox Hollow

Nov 18, 2016

Hyundai builds a quality vehicle. We are on Lease #7 in our family. Started in 2011 with an Elantra for our daughter in college, and since then there has been 4 Sonata and 2 Santa Fe. The difference with Hyundai compared to other vehicles - you get more vehicle for less money.

marypatnaude

Nov 18, 2016

I would not hesitate to recommend buying a car from Hyundai. The employees were very nice and did not pressure you. They showed me the advantages of owning a Hyundai. and also gave me a tour of the service area

Eileen

Nov 17, 2016

I was able to schedule an appointment for service rather quickly. I was able to walk to my office after I dropped off and walk back to pick up.The Service team there were great. Patrick Hamel was very nice to deal with. He certainly has a great personality and a fun professional side to him.It was a very nice experience!!!!I will be back again.

Kevin99

Nov 17, 2016

Very convenient to my work!!!great STAFF. great FACILITY!Free coffee and fruit.Very quick to make my appointment.Very quick in getting car back.All around experience great.

Philip Matthes

Nov 16, 2016

Getting a loaner car for the day really works well for me. My first experience at the new facility was great.

Shelley Messenger

Nov 16, 2016

I love the new facilities and the workers were very friendly. One negative was that someone forgot to vacuum my vehicle . I received the wash and wax; but no one touched the inside of the vehicle.A disappointment.

Casey J Croteau

Nov 16, 2016

Came to GaryRome because of a promotion for a $0 down lease on brand new Elantras. Was able to roll the negative equity of my current car into the lease and still came to a GREAT monthly payment. Love the car, and love the way I was handled as a customer. Pauli and Jason were straight shooters that were happy to answer any questions I had along the way. Would recommend them to anyone. Thanks Gary Rome!

Ashanta

Nov 15, 2016

Everyone is always so nice and friendly. The new facility is beautiful and the service was super fast!!

John M

Nov 15, 2016

Exceptional service. Friendly, professional and courteous.

Paul Murphy

Nov 15, 2016

Paul The salerep treated me with respect, did not pressure me into buying the car i bought. Paul was very nice and help me through the buying process. Because of the way he treated me i agreed to pay more than i was bugeted to pay. I believe i got a great deal.Thank to Paul and Gary Rome Hyundai

wnalesnik2002

Nov 15, 2016

I built a vehicle on the Hyundai website for a AWD. I received an e-mail from Gary Rome. The price was very good so I went into the dealer. Gave e-mail to salesperson, he said this car is not an AWD and that an AWD would be thousands more. I was very upset that the e-mail was a bait and switch just to get me in the door. The salesperson and the sales manager stated that this is a Hyundai problem and was not their fault. I DO NOT believe them. Either way this is VERY BAD customer service. This is why NOBODY likes or trusts car dealers.

TerriL123

Nov 14, 2016

Things have improved 100% since dealing with Patrick in service. This visit I had an oil change and I have to go back for a heating core. Patrick explains what is going on. He is an exceptional employee and one of the main reasons I continue to bring my car there for service.This past visit ,instead of waiting for my car they drove me home and picked me up. The two gentlemen were very nice and I appreciated the ride.

dean nowak

Nov 12, 2016

never would have bought car if not for Kristen..her friendly and knowledge of her product won me over.

Gloria Tillman

Nov 11, 2016

It was the first time I was at the new Gary Rome Hyundai. I was a customer of the older building on Main Street in Holyoke. The new dealership is outstanding! Everything went well except for one wrinkle which is that someone else's keys were left in my car. They drove to Agawam to pick up the set of keys, and all was well. I am very, very happy with Gary Rome Hyundai and never had a bad experience.

Katelynn

Nov 11, 2016

This was an amazing experience. Truly 100% nicer than the last location. My car received better care I went for an oil change and when the car came out it was washed (smelled great/clean) and I had a fresh new bottle of water in the cup holder. The employees were very helpful and kind. The new facility was unbelievable with a child friendly room that was next to the waiting room! Five Star rating all around!

Richard White

Nov 11, 2016

Very helpful during the purchase . Facilities are very orderly and clean. Very comfortable environment and knowledgeable sales representatives

andreis1032

Nov 10, 2016

I had my last Elantra for ten years. It was time for a new car. I knew I wanted a 2017 Elantra. I love it.

corachase

Nov 10, 2016

My whole experience at Gerry Rome was wonderful, I felt heard and was helped!!! Kristin Aimi was wonderful. I will defiant go back. I am enjoying my car and have found it good on gas.

esp-inc

Nov 10, 2016

Could not be happier, I needed a car the same day, Arrived at 4 pm, test drove, negotiated, and drove the car away that night. The dealership was very accommodating and made the deal happen.

Linkman

Nov 10, 2016

My car buying experience from beginning to end was great. Starting with my sales rep John Linnehan and including Jason & Keith in finance it was a non-stressful vehicle purchase.

Cheryl Guimond

Nov 9, 2016

Service is always exceptional at this dealership; very accommodating, friendly, helpful and knowledgeable. Very helpful even when I stop in unexpectedly.

Edward Harnois

Nov 9, 2016

I would have no problems coming back here to purchase another vehicle. Everybody was quite helpful and prove to be professional in every way.

Linda Lee

Nov 9, 2016

Loved the laid back atmosphere, beautiful building and the willingness of the sales team to help the consumer out.

Donna

Nov 9, 2016

I am extremely pleased with my experience at Gary Rome! The staff is very attentive and personable. I will recommend them to anyone I know who is looking for a vehicle. I would like to thank John for making this process very easy for us!

dmd1947

Nov 8, 2016

Always have been satisfied with all the Hyundais that we've had. Would not go anywhere else. I would certainly recommend Hyundai to all my friends. My family are all Hyundai owners.

Dmorace1218

Nov 8, 2016

New place is amazing. Great Staff. Just went in for a new inspection sticker. Was done in about 15 min. That was the fastest service around. Thank you Gary

jbrault44

Nov 8, 2016

I had an excellent experience with Jesse and everyone I came into contact with at the dealership. I felt comfortable and supported through the the whole process of buying my first car.

khowe9

Nov 8, 2016

I had a pleasant experience dealing with Gary Rome Hyundai. My salesperson Jesse was helpful and not pushy which is what I prefer when buying a car.

titanic2

Nov 8, 2016

Best new vehicle purchase I've experienced in forty years.Sales personnel very well versed on the product they were selling. Ensured I was familiar with all the vehicles mechanics and electronics

JAMES BOND

Nov 7, 2016

One thing you'll NEVER hear from the service department at Gary Rome Hyundai."It's just an Oil Change" that is how I would think "it's just oil change" but it's much much more than that to the service department at Gary Rome Hyundai. They look at this as an opportunity to examine your whole vehicle and make sure everything is safe. think about it you get your oil changed and they're making sure your vehicle is safe when they give it back to you. Many things can happen between oil changes they just want to make sure their vehicle and it is their vehicle. That it is taken care of for you and is safe while you're driving her. Just another dealership? I think not! just another oil change? I think not!Michael Tirrell - Greenfield, Massachusetts

Donna Davenport

Nov 5, 2016

Always pleased with service at Gary Rome. Sales people are always ready to help.Will continue to do business with Gary Rome. Never disappointed.

Kimberly53

Nov 5, 2016

This is my 2nd Hyundai Elantra I've bought from Gary Rome. Both times I had John Lennihan as my sales person. John is a wonderful sales person. I couldn't see me dealing with anyone other than him. Thank you John Lennihan for your awesome customer service as usual.

geo

Nov 4, 2016

The oil change and wheel alignment went well. The customer wait site is clean, comfortable and bright.

Mary-Jo Canuel

Nov 4, 2016

Easy in and out. Service Advisor was friendly and helpful

Jennifer

Nov 3, 2016

Quick fast reliable friendly service.all my questions where answers and oil change done. Also they figured out why my air bag light keeps coming on even orders the piece for me..

Paul

Nov 3, 2016

The whole process went smoothly. Beginning with the sales rep and continuing with everyone else along the way, it's a first rate experience.

jhart608

Nov 3, 2016

Pauli did a great job at ensuring that I was satisfied from beginning to end. He met my needs, helped me make the right decision for me and assured me that despite my financial situation, that there was something that they (GRH) could do for me to get me some wheels. Went in on a Saturday, had my car by Monday after work. Satisfactory and speedy service! Thanks Pauli and Gary!

Ksbriscia

Nov 3, 2016

Very professional and friendly sales experience, no high pressure sales tactics. They did not try to push extra items on me if I said no.

kstark1996

Nov 3, 2016

Remote starter that was installed was very cheep. Had to get a new one and pay out of my own pocket. For just a minimal investment Gary Rome could have made a happy customer, instead of taking the cheep way out.

Linkman

Nov 3, 2016

Car buying can sometimes be stressful, but not at Gary Rome Hyundai. Starting with sales rep John Linnehan and continuing with Keith and Jason in finance. everything was great. New facility is first rate.

mtpiotte

Nov 3, 2016

Great place to do business and will continue to do my car purchases there in the future. The sales and finance team were great and friendly.

Paul W

Nov 3, 2016

Recommended by a friend to try Gary Rome for new car,checked online and found model that I wanted. All paper work including title transfer and registration completed at dealer,sales person took time to go through everything and took delivery the same day.Also managed to trade in old vehicle at the same time.

royandkaren

Nov 3, 2016

Great place, great staff. Gary and his staff always treat you like someone who matters. They don't take you for granted. My wife and I have purchased or leased 4 cars from Gary Rome since 2002. That should speak volumes. We shop around then we go to Gary.

Tessa1936

Nov 3, 2016

I'm very satisfied with my visit to Gary Rome Hyundai in Holyoake. Izzy Garcia was great. He really listened what I was looking for and helped me out.

shorty4

Nov 2, 2016

The service techs are very good. I trust in their work. The make you feel comfortable while you are waiting for your car to be fixed.

Kim

Nov 2, 2016

The salesmen went above and beyond for us. We got a fabulous car at a great price.

P D Ryan

Nov 2, 2016

Beautiful new facility and still the same great service. Everyone was very helpful and informative.

Bsd2572

Nov 2, 2016

My sales experience was outstanding. I applied online first thing in the morning and emailed my supporting documents directly to the dealer. I was contacted by friendly professional staff quickly, and had a loan approval within a couple of hours. When I got to the dealer, all the paper work was ready to sign and I was on my way. This was truly the best care sales expierience I have ever had. I would definitely recommend this dealer to others.

dloops2003

Nov 2, 2016

What can I say? AMAZING customer service.... From start to finish with ease! Everyone smiling and friendly, happy to be there. Process was effortless on my part which was awesome. Chose the car I wanted and they put me into it within my budget, AWESOME!!!! Paperwork was again, effortless on my part. This was a wonderful experience from start to finish and I would most definitely refer Gary Rome Hyundai to everyone. Bonus for me, I got to meet Jack (Gary Rome beautiful pup) !!!!! Go see Israel Arce, he is the man! Thanks Gary and Arce for making this an AMAZING experience for me. You all are AWESOME.........

Coralee chase

Nov 1, 2016

Kristinwas was wonderful and helpful. Everything went with out a hitch . It was meant to be!!!i have already started telling my friends!

Eml04

Nov 1, 2016

Always received quickly and pleasantly. Tires for life a great program. Have had 2 sets of new tires in the 9 years I've owned my Sonata. At least an $800 savings

DennisD

Oct 31, 2016

This was my third new car purchase, and the first with this dealership. As I went through this process, everything seemed easier and much less forced. My salesperson Kristin was respectful of my requests, extremely nice and didn't overstep that invisible pushy salesperson line.I would recommend Gary Rome and his staff with no reservation.

JJK

Oct 31, 2016

Always have received excellent service. Employees are exceptional and that is why I am planning on a new car purchase from them in the Spring.

SOrtiz

Oct 31, 2016

RJ King was great! We felt very comfortable dealing with him. Together, RJ and Glenn, got us the vehicle we wanted at the price we wanted. Thank you!

Shirley Aubuchon

Oct 30, 2016

I would like to thank Israel for all of his attention and helpfulness He certainly is a great asset for your Company, and also your friendly and helpful staff!!

angel fly91

Oct 28, 2016

The service was great. He did an excellent job explaining and helping us. He did good job on everything while working with us.. I give a ten or hundred percent. thank you all Heriberto Melendez

Misskoko

Oct 28, 2016

Gary Rome helped me when I really needed it. They put me in the car I wanted. When I sat in the Tucson I knew it was a great fit. The dealership work quickly to get me a reliable vehicle and I greatly appreciate their help.

wbrezinski

Oct 28, 2016

Outstanding sales - customer centered in all aspects. New Dealership - New Building - same excellence are the keys to repeat sales and service. They understand the difficulty in financing, servicing, and buying a new Hyundai.

Diane Giguere

Oct 27, 2016

Very polite and professional. Beautiful new facility, very customer friendly atmosphere. Car repairs done in a timely fashion and notified me quickly. Car was washed when I picked it up.

Jose

Oct 26, 2016

Mr. Izzy Garcia was very helpful, he answer all our questions, review them, translated in Spanish and stay with us the whole process. Thank you so much you made the experience a easy one, and Keith Brecher thank you for your time and patience.

ssantana11

Oct 26, 2016

Izzy Garcia and the whole Gary Rome team were exceptional! Very friendly, knowledgeable, attentive, and professional. Very good answering questions and showing interest in what was best for me and my husband. I recommend them 100%. Thank you Gary Rome and Izzy!

Tess McGeer

Oct 26, 2016

I had an excellent experience making my first ever "big purchase" at Gary Rome Hyundai. Antonio made it easy, and I left there very happy.

Dani123

Oct 25, 2016

Gary Rome was a great dealership to work with on my recent purchase. They were friendly, respectful and responsive. John was a pleasure to work with and helped me to be less skeptical of the car buying process. I recommend this dealership to anyone shopping for a vehicle who wants to have an experience that is professional, accommodating and fun!

Jeanne

Oct 23, 2016

Excellent service as usual! Love the new facility!

LAK

Oct 22, 2016

Very friendly and Customer Service seems to be their number 1 priority.

Robert Gadziala

Oct 22, 2016

While having my checkup on my accent also have a sonata I was very impressed with the newfacility, the way you are set up for arrival and assistance from your employees, the waiting areaso accommodating, it felt like my car was human and I'm waiting in a hospital waiting area, that's what I call hospitality, well like you refer it to be family caring and that's how I felt. We have purchased 3 cars from you since 2009, and always had very good service and at times wentout of your way. Thanks

grammy

Oct 22, 2016

Patrick came thru with rectifying our problem with the air foil in the front of our car that was damaged when we purchases the car he has order the part and will be installing it next week. He checked it out and found that it did need to be replaced. It was severly damaged.

rachelle328

Oct 22, 2016

This was my first time buying a car on my own and first time getting a new car. The staff made the whole process easy and efficient for me. I would definitely refer friends and/or buy my next car there.

sacilegna413

Oct 22, 2016

My first experience with testing out a new car was NOT at Gary Rome Hyundai, and that's clearly where I made a mistake. I had been so discouraged from car buying in past experiences but did not have an option at this point, due to my car completely breaking. I was referred to Gary Rome by a family member who has ample experience with the company and has spoken nothing but good words. I decided to go in for a test drive and by no means did I have the intent of purchasing my first (relatively) new car within the same week! I worked with Paul Bonavita, who was friendly, personable and helpful throughout my time there. Paul was so laid back that in the beginning, I wasn't even sure he was a salesman! Definitely not your "typical" salesman, far from pushy and ready for whatever you threw his way. It was scary easy as to how smooth this transaction went, the staff make sure to cross their T's and dot their I's. Although the car was right in my price range, I ended up paying slightly over budget but well worth every penny as I will be worry free for over the next 8.5 years! Working with Paul was a great experience, he exceeded my expectations and I would highly recommend this facility to anyone who is looking to get into a new car. Thank You!

mark urban

Oct 21, 2016

great service all around pat is the best part of coming in to have my service done at Gary Rome

AMYCARTOONS

Oct 21, 2016

I had an overall great experience & would recommend to anyone that is looking for a Hyundai to go to Gary Rome.. I love my new Santa Fe SE :-)

bellerose

Oct 21, 2016

I purchaser a new car from Gary Rome because I bought my other two cars from them and never had any trouble with the Dealership. Great place to buy a car!!!!!!!!!!!!

Paul W

Oct 21, 2016

Started to look around for a new car as my old car had started to corrode and I was told that itwas probably not worth repairing.Gary Rome was recommended to me by a friend who purchaseda Hyundai 10 years ago.I walked in and drove out with my new car,all paperwork was done at thedealership including registration and transfer of plates.There was no rush and everything was dealtwith professionally.

miguelaflores753

Oct 20, 2016

Gary Rome Hyundai and and all staff are professional in every step from greeting a customer until that delivery. I wish that best to that to Gary Rome Hyundai and that complete staff. Will always to about that great experience. I had buying my first car at Gary Rome Hyundai.

M

Oct 19, 2016

Love the people here, it makes driving a little further to get great service, totally worth it.

Ksbriscia

Oct 19, 2016

My sales associate, Kristin Aimi, was very helpful and friendly. Financing and delivery of vehicle was smooth with no hard sales tactics. One of, if not the easiest, car purchasing experiences I have encountered.

Paul and Jeanne Trinque

Oct 18, 2016

We have had two Elantras purchased at GaryRome Hyundai in Holyoke, MA. The service is second to none! All personnel are exceptionally professional, personable, and always very helpful. Should we need a new car in the future, we will definitely go back to Gary Rome! Paul and Jeanne Trinque, West Springfield, MA.

estabrook.david

Oct 18, 2016

The service was fine. We had no problems with anyone we dealt with. We would return if needed for another car. Antonio did a good job and was helpful.

marsbar

Oct 18, 2016

Helpfulness and service was GREAT! New facility is a bit confusing at first but once customers and staff settle in it should run smoothly. Need more chairs in waiting room though.

William Brezinski

Oct 17, 2016

Since the early 2000's, we continue to purchases vehicles from Gary Rome Hyundai. The sales people are customer oriented and assist us in getting deals that match what can be found on the internet.Staff is willing to listen and willing to take the time to explain what they did to the vehicle.

Donna L Smith-Lyon

Oct 17, 2016

The car salesman, new facility, and overall friendliness of the entire staff were all good. I was disappointed with the financing. I knew I had excellent credit and no problem getting financing. I was assured I had no problem so I decided to take a chance with their in-house financing. He tried selling me on a much higher interest rate than what most other traditional banks and my pre-approval from another company had (twice as much). Very unfortunate that he was looking to make a quick extra buck rather than offer me a more competitive rate from the start. I advise you to do your homework on interest rates to see what you are actually eligible to get elsewhere before you just take the first offer they give you. Financing person was pushing to have me purchase extra coverage packages as well. I did not like that.

gail1234

Oct 17, 2016

John Linnehan went above and beyond to get my daughter in a new vehicle as quickly as possible. This is the second car I have purchased from him and the fourth from the dealership. He has always been extremely helpful and makes the car buying experience pleasant. Everyone we have encountered at the dealership was helpful.

Jean

Oct 17, 2016

In our recent purchase of a used vehicle, Paul was very helpful throughout the whole process, making it very easy to do business with Gary Rome.

Julie K

Oct 17, 2016

I've always been happy with the service experience at Gary Rome! Easy to get an appointment, they do everything they can to take great care of your car, they have a new & comfortable waiting area, and friendly employees - I couldn't ask for more!

Geraldine Anderson

Oct 16, 2016

Wonderful new facilities and good service. I will definitely be back again.

Cathie Morsch

Oct 16, 2016

Paul Bonivita was very knowledgeable and very friendly. He was never pushy. He showed us several vehicles we were interested in. We took a test drive on the highway and around Holyoke. I am a teacher and had several of his nieces and nephews. We were able to chat about his family and local restaurants and places that we had in common. I enjoyed working with him.

Lillie

Oct 16, 2016

The high quality of service / repair on my 2007 Sonata was handled just like it was a brand new vehicle purchased from Gary Rome. Thank You Kevin and Patrick.

Norma Kaminski

Oct 14, 2016

I had a 5star customer service experience when purchasing the lease of my 2017 Elantra! The sales team and staff member Larry was friendly and inviting ! All the other members of the Rome staff including Gary and his father along with their dog "Jack" is second to none ! Thanks again for the stress free car buyin experience !

Scott & Lisa Hayden

Oct 13, 2016

This was my first time purchasing a vehicle from this dealership.From Jesse to Jason to Gary & Jack Rome.We were welcomed & made to feel like family.The entire experience was EXCEPTIONAL!!!.

Lindsaydistefano

Oct 12, 2016

Since the mintute I walked in I knew they would be a bunch of help in my search for a new car! I don't have a lot of experience with cars and they really helped me understand all aspects! My dealer, pauli, really helped!!

auto 2017

Oct 11, 2016

He was most helpful and knowledgeable of his position. We were very pleased with his helpfulness and patience to work together on purchasing my beautiful 2017 Hyundai Elantra. I would come back and ask for John and also give others his name. Keep up the good works.Please give Keith, business manager, a gold star for his workmanship on the business end. Thank-You

suzanne378

Oct 10, 2016

Awesome experience with this purchase, Salesman Paul Bonivata was friendly, courteous, with this SUV purchased, New dealership building was beautiful, everyone was very friendly, I enjoyed this experience very much and love the SUV.

M

Oct 9, 2016

Great experience! New building is impressive with modern design and spacious atmosphere. Services were delivered in a timely manner with excellent customer service.

Gregory Martinez

Oct 8, 2016

People are friendly and helpful. In the beginning I was told that even though I had an extended warranty that I still had to pay $100.00 deductible for the part that my car needed. I said ok. After more research from the your staff and without my concern about the 100.00 deduct. I was told that I did not need to pay the 100.00. That was good news for me.

Karen Connors

Oct 8, 2016

This dealer has impeccable customer service from receptionist, to service techs, and Sales dept. All who work here are exceptional knowledgable people and extremely Courteous! Patrick in service is amazing! I would go nowhere else for service and Would only go here to buy my next Hyundai!Karen ConnorsAgawam, MA

Jen05

Oct 8, 2016

I had gotten a flat tire late at night, I was very upset. I called first thing the next morning, Patrick was friendly, professional and made me laugh. He promised to have a new tire ready and waiting for me later that day. Once I got to the dealership I was treated with respect, I'm a petite woman and used to being spoken down to. Plus they had muffins,fresh fruit and a Kurig machine. The new location is a great improvement to the already wonderful customer service.

Keri Ann Brunault

Oct 7, 2016

The new dealership is absolutely beautiful and as always the service was excellent! Thank you!

h.m.wood

Oct 7, 2016

I had such a lovely time and can't wait until my lease is up and I get to come back and pick out another new car! Thank you so much Larry and Gary Rome Hyundai because I now feel confident in car sales and my faith in car sales is renewed.

natalie126

Oct 7, 2016

We just purchased our second vehicle from Gary Rome because our first purchase was such a pleasant experience. The emphasis is not on selling a car but on making the customer happy. Our salesperson Paul Bonavita was great. He was attentive to whatever we needed. This dealership has integrity and character. We would highly recommend this dealership to anyone.

bellerose

Oct 6, 2016

Love the new car and the way I was treatedby the salesperson Kristin Aimi. Was a great experrience I will buy my next car here.

Tony

Oct 3, 2016

great dealership and everyone went above and beyond for me.

jpskiride65

Oct 3, 2016

Overall everyone gave excellent service. The dealership was very clean and the staff was very attentive to my needs to ensure my experience was a good one. I would recommend Gary Rome to my friends.

Susan Routhier

Oct 2, 2016

I was treated very well when I bought my car. The salesperson was friendly and helpful with the transactions that are required in the sales. I was there for my second (free) oil change that came with the warranty. I was quite surprised. I would recommend anyone to go and buy a care from them. I am a completely satisfied customer

KAT

Oct 2, 2016

I was impressed with everyone. All were personable, informative and the waiting room was WONDERFUL!!! Very comfortable, great snacks/fruits and coffee, etc. My car came out of the service area all spiffed up and happy!

Andrea

Sep 30, 2016

The service person Patrick was more than helpful and was pleasant with greeting and follow thru service needed. Patrick went out of his way to accommodate my need for a loaner car due to a my misunderstanding the time needed for the repairs.

C.LIZ

Sep 30, 2016

First, Kristin was speaking with other customers but as soon as she was called over she quickly arrived with a smile and greeted us! She listened to exactly what we wanted and made sure that was even possible with our credit. It was a super cold day but she was out in the lot searching for the exact vehicle we wanted to see! She was funny, understanding to our specific budget, and didn't make us feel bad about our limits as we have experienced with other dealerships. If she didn't have a specific answer to an issue she spoke with Glenn and they worked together to meet in the middle with a solution. A smile goes along way! If your looking for a vehicle go and see Kristin! In and out in about an hour, and even though she was off the next day she stilled called me to let me know how the paperwork was going since I was having a hard time getting through insurance! Best customer service I have seen in a long time. Keith who did our financing at the end wasn't your average super pushy nightmare either, kudos to that!

cnanah03

Sep 30, 2016

We were actually in shock when we were given exactly what we asked for in payments and then beyond that we were told that we could save even more if we went through the bank.... it took a while but the math eventually made sense .... It was just like becoming a part of a community at Gary Rome Hyundia... Thank you..... Bernie&Cheryl Harnisch

John B.

Sep 29, 2016

Great experience! Treated very well! New facility is fabulous! Would gladly recommend to friends!

Yaritza Rodriguez

Sep 29, 2016

Went in for oil change at there new location, just loved it. Very big and Modern.

Camper Guy57

Sep 29, 2016

Car was ready when I arrived and the problem was taken care of- Very Satisfied The whole facility was just amazing and the atmosphere in general was very Friendly

Falma

Sep 29, 2016

From the time I walked in the door I was treated with respect. The salesman did not try to push me in anyway, he showed me a few cars and pointed out the differences and let me decide . I was also greeted by the owner himself who was very friendly. I would highly recommend this dealer.

lisa.potito

Sep 29, 2016

Good service, friendly staff....beautiful new location. Paul was friendly and easy to work with. Financing was easy and quick. Thank you. Would use again!! Thank you

thevigs

Sep 29, 2016

we bought a new sonata to replace our 2006 sonata which we bought at Gary Rome . Israel was great to work with and would recommend him to everyone.

Michael Hackett

Sep 28, 2016

Love the new showroom. Facility brand new, and looks it. Personal working there seem to taking pride in it. Polite as always, and specifically the young lady working the service desk. Kept me informed of progress of routine maintenance being performed on my car.

William

Sep 28, 2016

Great service, no pressure. I felt comfortable and they treated me like family.

Steve R.

Sep 26, 2016

After checking the website, I visited the dealership to take a test drive for a vehicle that caught my attention. From the initial contact with Jack Eisenstadt, my sales consultant, it was a pleasant experience. I did not buy the vehicle but Jack gave me the time to understand what I was looking for. After three weeks, Jack called to inform me of a used SUV that was just traded-in that fit my profile. He was correct. I bought the SUV the next day. No hard sell, just friendly people from the owner on down.In addition, the new dealership is awesome. Very comfortable for customers as they wait for service.

avenancio95

Sep 26, 2016

Israel was very knowledgable and helpful. He helped to make sure the car had everything we needed. Everyone at the dealership was kind to us.

Jaqueen4823

Sep 26, 2016

Couldn't be more satisfied. Came because my grandmother purchased from here and would definitely come back. Salesman was amazing and I would highly recommend someone purchase a vehicle through him at this dealership.

Dave Madsen

Sep 25, 2016

Very impressive. My car was done within an hour. The new facilities are second to none.

Nancy griswold

Sep 25, 2016

Two months ago I walked into Gary Rome hundyai expecting to look and purchase a used vehicle that would get me from A to B without another break down! What I ended up with was a wonderful experience with people who REALLY cared about what I had to say, what I wanted, and worked with me so I could get a car that would not only get me from A to B, but be able to for quite some time. I have never had a car dealership, salesman, or financial advisor actually care about what I could afford and make it happen. Gary Rome Hunydai has me as a customer for life...and I will sing their praises from hillside to mountain!

jordangreeley01085

Sep 25, 2016

From the moment my husband and I were greeted at the door by Larry Goldberg, until we drove away from the special showroom garage in our brand new 2017 Elantra, we were treated like gold. Larry was extremely knowledgeable about the vehicles, and he answered all of our questions to our complete satisfaction. What a treat it was on day #2 when my husband came in with the information needed in order to finalize the registration, to have Gary himself, along with many others who have helped us purchase and maintain our vehicles through the years, stop by Larry's desk to congratulate us. It was like a family celebration! We are delighted with the vehicle; just returned from a road trip to Lake Winnipesaukee and Cape Cod...the car performed beautifully in rain, sunshine, fog and darkest night! We feel completely comfortable contacting the staff at Gary Rome Hyundai with any questions that might arise. Our sincerest thanks to everyone at Gary Rome! Laurie Greeley

Carole A Mangels

Sep 24, 2016

No issues. Excellent service as always!...........................................

Elaine Aubrey

Sep 24, 2016

In the process of buying our 5th Hyundai. That is all you need to know, right?

PETER

Sep 24, 2016

I came in for an oil change and inspection sticker. Taken right on schedule and work completed in less than an hour. Car wash and cleaning windows especially greatly appreciated.

Sandra2016

Sep 24, 2016

Pauli was a wonderful and helpful person to work with and I felt that he listened to my needs. What a great experience. Beautiful new building. Love the golf cart concept! Great location. Congrats Gary!

hutchinsondavid1

Sep 23, 2016

An excellant experience in the buying of a new car . Personal took the time too explain everything and also how everything works, including the financial details.

Alan

Sep 22, 2016

Everyone very pleasant and courteous as always. The new location is most impressive, clean, and very comfortable while waiting.

stephenfaniel

Sep 22, 2016

Excellent I had a great expeience. The staff were welcoming and professional. Kristin was great she answered all our questions. The other staff was also nice . Paul was also great.

Richard Bartlett

Sep 21, 2016

Sales person was great and we would recommend him to anyone? Thanks Jason

Terry Roy

Sep 21, 2016

Service department was very helpful and courteous. It was a pleasure being there. love the new place.

susan.barselaar

Sep 20, 2016

the only problem I had was with my own insurance company of twenty years, and my salesman did fixed the problem in a professional manner.

Jacksmom

Sep 19, 2016

I was dreading the whole car shopping experience. As soon as I walked in to Gary Rome I was greeted by many smiling faces. Pauli Bonavita shook my hand and asked what I was looking for. I test drove the Tucson and Santa Fe. Pauli knew I was looking for something with power so we looked for what would make me happy and I found what I was looking for! Plus the whole process was easy and fast..drove home with it that day registered, insured and inspected! I will return to Gary Rome!

Lorraine in Chicopee

Sep 19, 2016

I was very impressed with my whole experience at Gary Rome, my service woman was exceptional and everyone was so friendly. I couldn't believe how quick everything went, I have never been to any other dealer that I haven't spent almost half a day there looking for a car. This was a GREAT experience for me, because I really was dreading going and looking at cars but Gary Rome and the Service woman changer that. THANK YOU for a great experience.

Amanda

Sep 18, 2016

Wonderful experience! Beautiful building and location!

aslings

Sep 18, 2016

John was awesome finding me the perfect car with just the right payment! I will definitely be back when I need another car!! If you thinking about a purchasing a car I would totally go to Gary Rome!!

Eric

Sep 17, 2016

We were very happy with our used car buying experience at Gary Rome! John was helpful, knowledgeable and got us the car we were looking for. The process was quick and easy! We would definitely return to Gary Rome in the future,

Karen McCann

Sep 17, 2016

Fabulous sales reps, awesome service people, just a very enjoyable experience from beginning to end. Can't say enough about how fun this buying journey was.

William harrison

Sep 17, 2016

Keep up the great work.... and thanks pat and crew for getting me out in time to get to work on time.

grammiepepa

Sep 17, 2016

s ee above. We love our new car. We received very good attention from everybody there. And next time we are looking for a new car you will be our first choice. We did a tour of your new facility and thought it was a state of art dealership.

BeeLantra 2

Sep 16, 2016

Bought my 1st Elantra from Gary Rome Hyundai , a 2008, traded her in last week with 201,065 miles on her. The service department staff are fantastic and Pauli Bonavita was my salesman for this car search and he was awesome, fun, a pleasure to work with. I came away with a beautiful 2015 Elantra, gorgeous condition. I'm a Gary Rome Hyundai fan and I'll be happy to recommend this dealership and staff to everyone. Thanks for the great experience!

carollabrie

Sep 16, 2016

Gary Rome is a great dealership and I would recommend it to anyone. I was looking for a car and my Sonata Sport had met more than my expectations. It is a beautiful car and runs great!

markkisiel

Sep 16, 2016

I had a great experience with the entire process and would like to thank all involved at the dealership, especially my primary sales person, jesse burnham

Daisy

Sep 15, 2016

I went to Gary Rome Hyundai on a Sunday afternoon to test drive a few vehicles not entirely sure what I was looking to do - new or high end used? purchase or lease? I had some guidance from my brother and a few friends. So with notes in hand, and my teenage granddaughter by my side, I walked into the brand new show room and immediately felt at home. The receptionists were welcoming and happy to give us a tour. We had coffee and snacks as we waited for our salesperson. In a short time, John came over and we just started talking. He listened to my wants and concerns. He gave me real information so I could make a clear decision. It's not easy to find a car that suits both a grandmother and a teenager. The 2017 Elantra was the one. Knew it the moment I drove it- we both did. And John made the rest so easy and comfortable. Even my brother said, "He sure did right by you!" The showroom is gorgeous, the atmosphere is friendly, and the deal was just like family. I highly recommend Gary Rome.

Keith from Ludlow

Sep 14, 2016

Out 2011 Snata Fe was hemeraging oil, they got us in without an appointment and fixed the problem, fast and efficient. Thanks guys.

CB1987

Sep 14, 2016

I went to Gary Rome searching for a used vehicle. I went with a list of around 15 vehicles I'd seen online. Was helped by Kristen who helped me pare the list down. She was extremely patient & I didn't feel rushed. She held a car for me that I couldn't even drive because the keys went missing. She checked in with me after I left (no pressure) & offered to still hold the car after an ins snafu. Excellent, excellent salesperson. I would definitely recommend this dealership & Kristen specifically.

kleger94

Sep 14, 2016

Everyone is amazing and so very helpful. This was the best experience that I have had at a dealership. They actually help and not force a car on you unlike some other dealerships. Antonio Colon was a great help!!!

sammyj10

Sep 14, 2016

The reason why I gave this rating because I did not get pressured as I pulled into the lot. The sales person did work with me on getting the right pricing that I needed to be at.

Barbara P.

Sep 13, 2016

From the first time i came there to this time my experience was much better and the new facility looks great.

ltpsas

Sep 13, 2016

Once again our experience was excellent! Paul Bonavita has a tremendous knowledge of all Hyundai models answered any and all questions. Gary Rome himself was involved in this sale as well his help, professionalism, pleasant personality is a breath of fresh air regarding new automobile sales. I would be remiss not to mention Gary Romes father Jerry whom I was introduced to. Jerry is the BOMB !! Thank you for such a wonderful and refreshing experience.

maryburkepratt

Sep 12, 2016

Kristin Aimi was my salesperson . She was very good and professional. I like your service dept that is why I came back for my third hyundi.Patrick is excellent in the service dept

Phoebe

Sep 11, 2016

John L, helped me purchase a used 2014 elantra he was so helpful, and pleasant

Margaret

Sep 10, 2016

Thew new dealership is great, I'm liking the pull in service area, especially when cold weather hits. I didn't wait at the dealership for my vehicle but it looks roomy and comfortable.

duse5d1

Sep 10, 2016

Except for the long wait from my insurance company everything met my anticipation it was also nice to meet Gary Rome in fact everyone I met was very friendly made me feel like I was an important customer thank you Gary Rome

Nancy

Sep 9, 2016

I always have wonderful service at Gary Rome! I get awesome customer service treatment and never fail to answer any questions or concerns I may have about my Elantra.

pmbish1

Sep 9, 2016

This was such a great deal, as I got a spectacular car. I got a very reasonable, and more so what I was hoping for on my trade-in vehicle, I made new friends in the purchase at Gary Rome Hyundai. And I can see having this car for a number of years, and my next vehicle could very likely be through Gary Rome Hyundai. A great quality vehicle, excellent fuel mileage, and mostly, an extremely reliable drive. Thanks to All!

JOANN POWELL

Sep 8, 2016

Patrick Hamel was excellent.Always professionall and attentive.

Lois Winch

Sep 8, 2016

beautiful new facility!! Customer service was excellent, and car was nice and clean when I got in it.There was a bottle of cold water in my car for me...very good customer service.

RickA22

Sep 8, 2016

Third new car from purchased from dealer, as expected; excellent service each time, my wife and I love the car..Looking forward to utilizing the new service dept.

dbeauregard1983

Sep 7, 2016

Had a wonderful experience. Everyone we interacted with was exceedingly polite and helpful. We fully expect to return to Gary Rome Hyundai to purchase our next vehicle. Can't wait to see the new place!

Deborah Pevlin

Sep 5, 2016

Went for a normal oil change for my 2015 Elantra. The new building is so nice! Very spacious work area for the service technicians. There is a small bar with free coffee, tea & fresh fruit. The waiting area is comfy with nice chairs & sofas. There was a large screen tv for those interested in that & a separate room for kids to play. You can drive right into the service area, which will be really nice in inclement weather. The people I dealt with were pleasant & courteous. I had a 1 PM appointment and was driving out at 1:45 PM. And there was a bottle of water waiting for me in the car when I left. Overall a good experience.

kazootie53

Sep 5, 2016

Great, stress-free buying experience. John Linehan took care of every single detail, so we could trade our gas-guzzling SUV lease for something more practical for us. Just the two of us, we didn't need all that room. He really knew his stuff, and was easy to talk to, no pressure! We plan on letting him handle our automobile needs for years to come. He was GREAT!

robertmoineau

Sep 5, 2016

every one was very professional and polite , Israel was great to work with. this is our 5th Hyundai and everyone has been better than the last. Israel was very informative about the car , options and model we where looking for , he is a big part of the reason we purchased the vehicle we did.

james hamel

Sep 4, 2016

I have not been to a car dealership in a long time and was expecting something qjuite different. My wife, JoAnn, and myself were expecting a long day and were not sure how the day would go. When we arrived, Israel Arce greeted us outside the door, not far from our car. Sometimes you have to look for sales persons. Not the case on Wednesday. Arce immediately asked what we were looking for and took us for a test ride of the vehicle we were interested in. Arce then explained all the different alternatives and we proceeded with a new lease agreement. My wife and I fully expected the process to take more than one day. Yet, to our surprise we drove off the lot with our new vehicle that very afternoon! The entire process, from registration to insurance only took between 4 and 5 hours. (and that included time for us to take a quick lunch break.) To me that's pretty amazing. Sometime in the near future our daughters will be needing vehicles. I now know where to go.Jim Hamel

Cindy

Sep 3, 2016

The new location is awesome. Very comfortable while waiting for service to be done. I really like the fact that I also get a car wash and vacuum. I leave with my car looking like new again.

Mary

Sep 3, 2016

You have an excellent salesperson in Kristin! She helped me tremendously!

wayne szczepanek

Sep 3, 2016

i never had such a great service as i did at your place j.b. was so helpful in what i would end up leasing hes very good at his job no run around no running back and forth to the manger no games straight forward it was a pleasure to meet him and your team i thank u all very much

Frank P. Jackson

Sep 2, 2016

Grrrrrrrrrrreat! first service experience at the new facility on Whiting Farms Road!

Luz Melendez

Sep 2, 2016

My husband and I had a great experience with Paulie Bonavita at Gary Rome Hyundai. From the moment we met him, he took care of our needs and wants. Thank you Gary for coming up to us and introducing yourself to us and making us feel comfortable. Let's not forget about Jerry Rome. Loved our conversations we had with him and how he offered the tour of the new dealership. Truly an amazing man. We hope our daughter gets many years with her first car! I definitely recommend coming here for a new or used car.

Joybubble55

Sep 2, 2016

The service is great but it always is. The new waiting room is extremely comfortable. And I love dealing with Patrick he's always on top of things

Marie Brown

Sep 1, 2016

I am 66 yrs old and have never witnessed better costumer service tha I did at Gary Rome. The salesman greeted us at the door and treated us as family. There wasn't any pressure. The new showroom in Holyoke Ma is a one stop place with registration and plates on site. We were there the second day that they opened and the State inspection area wasn't complete yet. I was shocked to discover that the salesman had actually taken the vehicle to a different inspection area and got a sticker for me as well . I would highly recommend this dealership to anyone you would not be regretting it

RachaelSaunders

Sep 1, 2016

Back for the second time, and brought my sister with me! We both got new cars, everyone is so nice and friendly! Very happy with the decision to go back to Gary Rome! Thank you!

Dadsterdude

Aug 31, 2016

It was very pleasant experiance getting our car we never felt uncomfortable or pressured to make a dicission.The staff was very knowledgeable concerning the cars even with how hectic the move to the new building was for them

tippytoejam

Aug 31, 2016

Very satisfied with my purchase. As always the staff were professional and friendly.Wish you all the best at your new location. See you at my next purchase ??

the.marble.wolf

Aug 30, 2016

I've been needing a new car for a long time, and Mr. Israel Arce made the task as painless as possible. He was extremely professional, extremely kind, and went above and beyond what I expected of him. I couldn't be more pleased with my experience.

R. Andre

Aug 30, 2016

This is our third purchase from Gary Rome, and the new facilty made this one even greater than the previous buys..Excellent service beautiful bldg...Look forward to many more years of fine service..RA

Darryl Geoffrey

Aug 30, 2016

No nonsense...easy to work with... listened to my needs...exceeded my expectations...didn't waste my time... delivered on time. John Linnehan very knowledgeable salesperson who got me in the right car for me.

Dina

Aug 29, 2016

Service was good, my car was returned to me washed.

marie0106

Aug 29, 2016

As soon as we entered the dealership, we were greeting in the most pleasant manner and felt extremely comfortable and welcomed. We never felt pressure tactics as we have found in other car dealership. Rather a genuine concern for exactly what we were looking for. Paul Bonavita was our sales representative and just a warm and friendly man. This man went above and beyond what I would have expected from a salesman. Since the dealership just moved to it's new location, the car sticker set up was not complete. He took the car off the lot and go a sticker for me before I arrived to pick the car up. You don't see alot of customer service like that these days, unfortunately. Another most impresive touch was Gary Rome, himself coming onto the floor to introduce himself and speak with us. The new dealership was given alot of thought before being built as shown in the children play area, adult quiet area as well as coffee, fresh fruit daily etc. I will always deal with Paul and Gary Rome and would recommend it to anyone I meet who is looking for a car.

Sandra Meagher

Aug 28, 2016

They have a completely professional and very friendly staff. Never pushy, always willing to help with useful answers to all your questions. They made sure we rec'd all the possible discounts we could get, even ones we never would have thought of. This was the first time we purchased vehicles from this dealership, but it will not be the last.

Blessing123

Aug 28, 2016

I came in and was greeted by Israel who worked with me and was very informative. I did not have a lot to spend and Israel found an affordable vehicle for me.

Paul Bishop

Aug 27, 2016

Hello Friends. I can say I totally enjoyed buying a new Hyundai through Gary Rome Hyundai. I knew mostly the package I was looking for, I had narrowed down the colors(some were completely off the list), and when it came to the pricing, I got a GREAT offer! Didn't have to do the run back and forward to the sales manager, my trade-in offer was where I thought the value was supposed to be, and the agreement was super easy. Kudos to the staff and management, they have made buying my first Hyundai experience very enjoyable.

fitz644

Aug 27, 2016

Love working with the Service Crew - Pat is just so friendly and wonderful - thanks for employing him!!!! I also think that it is dumb to have a 25 word minimum!!

RickA22

Aug 27, 2016

Excellent service (as always). Jason showed us several different options within the parameters we had set out with and eventually came up with the perfect vehicle and payment plan.

jkoozlik16

Aug 26, 2016

It was a great first experience buying a car from here. I visited and test drove many times. I never felt pressured to make a purchase. They were very good with explaining everything to me (financing, car specs, insurance etc) and finding financial discounts I was eligible for. I love my Tuscon and I am very happy with the purchase I made. I get compliments on my car all the time and I would recommend this dealership to any of my friends or family.

Cindy

Aug 25, 2016

Service was delivered in a timely fashion and work done as promised.

Matt

Aug 25, 2016

Quick and very friendly service, Highly recommend this dealership from buying and having your car serviced here.

Susan Hughes

Aug 25, 2016

Fast service. Thanks for the water left in my car when I left. Hit the spot.

Caligirl

Aug 25, 2016

My wife, children and I have purchased many Hyundai vehicles from Gary Rome over the years. We have always found the experience to be a pleasant one. We will continue to be a loyal customer!!!!

Anonymous

Aug 24, 2016

Went in with an interlock device installed- they had me start the car, then 20 minutes later were done and had me start it up again and back it out of the service area. Hey, that works.!

Bob C

Aug 24, 2016

Mr. Hamel provided an estimate for the large 60,000 mile tune up that was off by under $ 50.00. He makes you feel welcomed and it was a nice surprise to know that 2 techs were able to work together and complete the possible 3 hour tune up in under 3 hours.

Jen Francis

Aug 24, 2016

Great Service! I would recommend this dealership to anyone!

Kathy M.

Aug 24, 2016

Had a great experience, as always. Would definitely recommend this dealership to anyone looking for a car.

J&JRichard

Aug 24, 2016

We recently purchased a new vehicle from Gary Rome & worked with Pauli. He was great as was the entire experience. Any future vehicle purchases will definitely be from Gary Rome!!!!!

Colleen Wolfe

Aug 23, 2016

Amazing as always! Hyundai always knows how to make you feel comfortable. They told me there was about an hour wait for my car to be inspected and I was out of there in less than 30 minutes.

bombsaway41

Aug 23, 2016

GREAT DEALERSHIP...I HAVE BEEN GOING TO GARY ROME SINCE 2001 AND HAVE HAD 5 SANTA FE SUVs. ITS ALWAYS A GREAT EXPERIENCE WHEN GOING TO THIS DEALERSHIP. I TRUST THE PEOPLE THERE AND HAVE SENT OTHERS TO BUY CARS THERE TOO

Robert Dugre

Aug 22, 2016

Customer service was great salesman was polite took care of everything sale went very

Happy car owner

Aug 22, 2016

This was by far the easiest experience at a dealer I have ever had. Paul Bonita made the experience the best we have ever had and so fast. Great deal! and picking up the car was just as great! I would highly recommend this dealership to anyone who doesn't want to deal with the normal run around that you get at dealerships. Definitely highly recommend!!!!

Samantns Trudel

Aug 22, 2016

We had the pleasure of working with Pauli from Gary Rome in Holyoke. We had been to several other dealerships that day and it was a breath of fresh air working with him. He was very helpful, friendly, and not pushy at all. I love the car I found and appreciate everything he did for me! Thank you!

Tracygregorio

Aug 21, 2016

I found the dealership for me. Not only are they so kind and caring, they are extremely quick. I got an amazing deal for my very first lease, they took care of everything for me, and they brought the car to my job, which is unheard of, at least for me! I can't put in words how impressed and extremely happy I am with the service I got from this dealership. I will and have recommended Gary Rome Hyundai to everyone I know.

Cathy Marturano

Aug 20, 2016

I came in for an oil change. It was found that I had a lower ball jointo loose. I was given a loaner and my car was repaired within hours.

dpeloquin

Aug 19, 2016

i WAS SURPRISED AT THE EFFICIENCY AND PROFESSIONALISM OF THE SALES PERSONELL.. ALL IN ALL IT WAS A GOOD EXPERIENCE, AND ONE THAT I WOULD RECOMMEND TO OTHER CAR BUYERS. THERE WERE NO UNPLEASANT LAST MINUTE SURPRISES. EACH STEP OF THE PROCESS WAS EXPLAINED PROPERLY AND I LEFT THE DEALERSHIP WITH THE PEACE OF MIND THAT I HAD MADE A GOOD CHOICE WITH THE GARY ROME TEAM.

marla30

Aug 18, 2016

i had a very good experience buying and dealing with Jack Eisenstadt and Glenn Call they both were courteous and treated me with respect the spent plenty of time with me answering my questions, and getting answers for me. i will recommend the two of them to anyone.

Stephanie

Aug 16, 2016

Easy to schedule oil change appointment quickly and conveniently.Service advisor friendly and helpful. Excellent team of mechanics and customer service is always top of the line. I come to Gary Rome hyundai for all my service needs. They always go above and beyond and I highly recommend toeveryone. Can't wait until the new facility is open.

Caligirl

Aug 16, 2016

We have been a loyal customer of Gary Rome Hyundai since 2005. We have purchased all of our Hyundai's from you and felt we were given the best deal each time. The sales staff is very professional, honest and knowledgeable. We love our new 2017 Santa Fe.

rayofhope50

Aug 16, 2016

Brought my car in for 4 recalls. I was welcomed the recalls were fixed in a timely manner. Shuttle to and from work very convient.

JZ

Aug 15, 2016

what can you say about an oil change. Guess I will get discount coupons in the mail in a couple days now that the service is done. Probably expire before service is due again. Never hear anything about Hyundai rewards stuff for loyal customers.

Peggy Soucie

Aug 13, 2016

Kristin was wonderful! Very attentive and very nice. George and Glen were great too and very accommodating. Excellent Financial Office service too! Nice guy! Great overall experience! I'll be back!

Rachel Stevenson

Aug 13, 2016

The sevice was great, & I was overall very satisfied with my experience.

Jeffery Brazeau

Aug 13, 2016

Good work and customer service. Initially wanted to charge for brake work, but once I talked with them about how long I owned the car and that it was certified, they did the brakes for no charge. They stood behind their sale. Good job.

rdj9578

Aug 12, 2016

They were very pleasant. Was very amazed on the customer service I was givivg. Definitely speechless. Not to often do the dealers stick to there ad. And Gary Rome Hyundai did. Will definitely give word of mouth to everyone I know looking to buy a Hyundai.

steffy2

Aug 11, 2016

Sales rep had recently purchased the same model car and gave a helpful review for my reference. An extended test drive without the sales person present was a welcome experience. Everyone from sales to finance to service was very friendly and helpful.

tdupre621

Aug 11, 2016

Second car leased at this dealership. Both experiences were excellent! Larry is awesome, love my car. Will definitely be back in 3 years when my lease is up to work with him again.

DANIEL ERNST

Aug 9, 2016

THIS IS MY 5TH SANTA FE FROM GARY ROME. ITS ALWAYS A GREAT EXPERIENCE AND I APPRECIATE ALL THE SERVICE FOR MY VEHICLES. PATRICK FROM THE SERVICE DEPARTMENT AND JACK SELLING ME THE LAST 2 SANTA FE's MADE IT A VERY EASY DECISION TO BUY MY CURRENT VEHICLE. THANKS SO MUCH!

Frank

Aug 9, 2016

Stopped in to look at a car identical to what I had with less mileage and the ability to work with people in a non stressful environment made the process so nice! There was no pressure minimal negotiating needed. Sold! Bought on Saturday in my possession on Monday !

Sandy Cooper

Aug 9, 2016

Needed to return to dealership to have A/C rechecked as dye was added to see if it was leaking and it was. Repaired 2 rings in A/C unit.

Muriel Griffin

Aug 6, 2016

We appreciated your recommendation for brake repairs; we will leave on a trip to Maine next week and feel assured that the car will be safe.

Kathleen/John Bombard

Aug 4, 2016

Everything went like clockwork-very satisfied!! The shuttle service provided is very helpful. The people in service dept. Are very informative and friendly'

Lisa Deprey

Aug 4, 2016

I was car shopping and returned to Gary Rome because I have purchased her in the past. They are all so helpful and friendly. They make the whole process as smooth as possible and was completed in just one business day. I am very happy with them and will be back in the near future with my daughter to purchase her 2nd vehicle from them.

tom

Aug 4, 2016

very helpful and pleasant. all questions answered no problem the dealership was clean

cjlynn.co

Aug 4, 2016

I had a great first time leasing experience. Absolutely love my new car. A big thank you to Glen Call for exceeding my expectations. Never expected it to be so easy and stress free.

Marty

Aug 4, 2016

I saw my Hyundai Tucson on the Gary Rome website and took a friend with me to see it. From the moment I stepped into the dealership I was impressed with the atmosphere. While I was an extremely busy day, I was not ignored. Ed Bourbeau, the general manager invited us to sit in his office while we wait for a consultant. We were offered a test drive which was awesome. My consultant was Jack Eisenstadt. He took time to talk to me, explain about the car and it's features, and the financing process. He made the entire process easy. Jack called early the next morning with the good news that I had been approved. I came in that same day and worked with Keith Beecher to get all the paperwork signed. Keith went over and above to get me the best rate. I was beyond excited to take my Tuson home. Jack got me 8 free changes and took me to the service area to meet everyone and made my first appointment. He got me new front mats for my car.. I made a friend in Jack. I highly recommend him to anyone needing a new or used vehicle. This is definitely a great place to buy a card.

CONNIE GEORGEOPOLUS

Aug 2, 2016

They fit me in earlier than expected. the quality of the work is what I have come to expect from the dealership. The employees were polite, friendly, and very professional.

dancer

Aug 2, 2016

I gave you the five star rating because I'm a "good dobee". I was scheduled for a lube & oil change, a state inspection and a "tires for life" action. I was told the wait would be 1 1/2 hours. After two hours, I went to the service desk to see what the hold up was. I was told "everything was done except the inspection". After an additional 40 minutes, I went to check again and was told that my tires would not pass inspection and they had to apply for new tires. At this point, I had an 11:30 appointment so they gave a loaner vehicle to go to my appointment. They called me around 4 pm to tell me that my car was ready. Although I was upset about the long wait, I was pleased with the final result which was to see that the "tires for life" actually works. Thank you!

mgraveline

Aug 2, 2016

Returning to Gary Rome after making a purchase almost 3 years ago, getting a new car has been an awesome experience with excellent customer service! I am loving my new car!

Bruce Cote99356

Aug 1, 2016

Pauli was very helpful with this because it was my first lease on a can and he explained everything great for me to understand. Pauli was great to work with

Donna

Jul 31, 2016

Very friendly service staff when I came in for an oil change. Only issue was that I received a blue link maintenance alert notification tonight after yesterday's oil change- strange.

Jennifer & Travis Toelken

Jul 31, 2016

We, my son and I, had the car towed to Gary Rome on a Monday afternoon, after speaking with Carla about what had happened the weekend before. While on the highway, the check engine light went on and a mile later the engine died, sounding like a bunch of shrapnel was in the engine. She said that the mechanics would have to look at it and a report would have to be sent to corporate, since the car had just gone over the 60K warranty. On Thursday, Carla called to inform us that Hyundai had issued an extended warranty because of an issue where metal pieces were left in the engine during manufacturing. I received a phone call from my son Friday morning that the car was going to be ready around 11. I went to pick up the car just after 11 and it was ready, as Carla had said. She took the time to show me pictures of the damaged engine and the pieces that were in the oil pan. The only expense to us for for a bracket that wasn't covered. We were so releived, as my son had just bought the car in January and had only made a handful of payments, and was not in any financial condition to pay for a new motor. In less than four days, my son had his car back. Thank you so much!

Laurence A. Cooper

Jul 31, 2016

I found Mike Hattie to be very helpful in finding car that was right & very helpful in putting finance plan for me. The lease went smoothly with me living in Florida.

Cjr520

Jul 30, 2016

This is our 3rd purchase from Gary Rome. We use them exclusively for all our vehicle service needs. They have the best customer service around. I would recommend anyone in the market for a new or used vehicle go to Gary Rome first.

M

Jul 29, 2016

Everyone was so helpful and knowledgeable. I love my new car

Jill T

Jul 28, 2016

Please, again, with the service, demeanor and overall running of this dealership.

gcoakley

Jul 28, 2016

The service department was very accommodating to me. My car was in need of diagnostics and recalls and they were proactive in getting the work done in a timelier manner than initially quoted to me. A top-notch experience!

JAMES BOND

Jul 28, 2016

Kevin and Patrick have surrounded himself with great people. They always make me feel like I am the only customer they have today. I am in and out in record time and my car is washed. I am a Gary won't customer forever.....

Meaghan Knightly

Jul 28, 2016

John was very helpful and knowledgeable. He explained all the different features of my new car and made sure that I understood everything before I drove it off the lot!

trevor mcclellan

Jul 27, 2016

excellent service, work that was requested was done in a timely manner. Very courteous service department

Steve Jackson

Jul 26, 2016

Had my new Kia Sorento inspected at Gary Rome Hyundai and as usual nothing but pure professionalism.

bear85dog

Jul 26, 2016

Pleasant atmosphere, clean and all of the staff were very nice. Paul was friendly, funny and attended to my needs with the upmost professional manner.

SMW

Jul 25, 2016

Friendly personnel -greeted by a service technician upon exiting my car - did not have to wait long - work done correctly - car washed and vacuumed - reasonable prices. In a word - Excellent!

jumaba

Jul 24, 2016

Larry Goldberg was fantastic. He did not pressure you, explained everything and was a pleasure to work with. The dealership was very clean and everyone there was extremely nice. We were always greeted by everyone. I liked the fact that the car was delivered with a full tank of gas!

Fluffy11

Jul 23, 2016

Outstanding help,very knowledgeable salesperson who actually came out from behind his desk to meet us at the door.Pleasant and was honest and actually catered to our needs.Unlike most we been to this weekend at other dealerships.(Larry is the only reason we bought from here).He actually made calls on his own time and came in way earlier than his start time to make us happy with our new Tucson.We need more people who care about customers than making a few extra dollars on a sale,that is how you grow in business.People are what makes a company great.

jelwal

Jul 23, 2016

Everyone was very welcoming and helpful. We will continue to work with Gary Rome in the future. Kristin Aimi was great to work with and we are certain she will have a good future with Gary Rome.

LLwhalen

Jul 23, 2016

Thanks for all the great help in picking out my new car. This is my second car from Gary Rome. The car service plan is really helpful too!

Irene Haughey

Jul 22, 2016

I cannot wait for the new Gary Rome Dealership to open. I will probably buy another new Elantra then.Thank you for such friendly excellant service for many years

jcoach2u

Jul 22, 2016

Thanks John it was a pleasure working with you in purchasing my new car! I liked it so much...I sent my son Andrew Coach down to see you....and he purchased a brand new car as well! *""Please make a note of that in my file. Thanks John ?

Zachary Mann

Jul 21, 2016

Very good service, very friendly employees, didn't try to sell me unnecessary stuff as part of my vehicle maintenance....will definitely be using Gary Rome as my regular service provider. Have always been happy with them...never a bad visit.

Brian Knowlton

Jul 20, 2016

I was treated with honesty and respect at Gary Rome Hyundai as soon as I walked into the showroom. The dealership was serious about making a deal. The "dreaded" price/deal negotiations that you experience at most dealers, was surprisingly smooth at this dealership. My Salesperson, Glenn Call and General Manager Ed Bourbeau, listened to me and my needs. The 3 of us worked together to settle a deal. It is easy when all parties involved in negotiations are serious about working towards a common goal...a purchase/lease. The dealership sales staff were very knowledgeable. I learned a few things in the process too(Thank you Ed). I have purchased/leased 3 new autos from the Gary Rome Auto Group in the past, but not from this Hyundai dealership. This 2017 Elantra makes Number 4. I am thoroughly happy with my purchase and experience at Gary Rome Hyundai. I will definitely be a repeat customer here. If you are serious about purchasing/leasing a vehicle, I highly recommend you go to this dealership.

Kathleen Quick

Jul 20, 2016

The employees are friendly and courteous all the time

Brodeur

Jul 20, 2016

We were in for service and inquired about a used car. Although they did not have what we wanted on the lot or in their inventory, they took down our information and said they would notify us if anything became available. Within two days they had found what we were looking for. We were happy with what they brought in and purchased it that very same day. They made the process easy and enjoyable.

John Donnellan

Jul 19, 2016

Excellent service as always! ... Efficient, prompt, courteous and reasonably priced.

laura.lavoie

Jul 19, 2016

Antonio was wonderful! He put up with my indecision over vehicle color like a champ and did his best to find a color combination I liked. He listened to what I was looking for and didn't try to pressure me to get something with more options. Thank-you Antonio!

Scott

Jul 17, 2016

Excellent car buying experience. Would definitely recommend Rome Hyundai.

Patricia Bakos

Jul 16, 2016

The salesman was most helpful, Told me everything about it and I just love this car.Would recommend it to anyone.

Richard Smith

Jul 16, 2016

changed my whole feelings on car dealerships. Very upbeat experience from the time I stepped on lot.Rep knew what I wanted from first interview and I only looked at two cars and was sold. Would and will go back again. Thank you all for a super job.

Bailey

Jul 15, 2016

This was my first time leasing a car and I worked with Pauli. Everyone there was so friendly and the process was quick and easy. They took care of everything for me and were super helpful and made sure we were happy!

baileydanae

Jul 15, 2016

This was my first time leasing a car and I worked with Pauli. Everyone there was so friendly and the process was quick and easy. They took care of everything for me and were super helpful and made sure we were happy!

Elise Russell

Jul 13, 2016

My tire problem still exists and hasn't been fixed from day 1 nor the lock on tail gate that rubs when locking it

Jfoley

Jul 12, 2016

We just purchased a car at Gary Rome. Our purchase went seamlessly, thanks to your staff. Jesse Burnham went above and beyond to make sure that all of our needs were met. We are in the market for an SUV in the Fall. We will definitely be back!

Katrem

Jul 11, 2016

I love Gary Rome Hyundai in Holyoke. They're kind, helpful, honest, and they always take good care of me. I was personally handed from my favorite service guy to the salesperson he trusted most when it came time to buy a new car. I never feel cheated or belittled for my lack of car knowledge. I'm a fan.

Karen connors

Jul 9, 2016

Best professional service in the area, knowledgable, intelligentTechnicians who treat their customers with respect and like family. They are The best ! I would not go anywhere else!

Peg Civello

Jul 9, 2016

Service was right on time. Personnel were very pleasant .

fast roger

Jul 9, 2016

a/c fixed the next day the car was returned with the a/c fixed with a car wash and vacuumed cleaned.Can't ask for better service.

Amy

Jul 8, 2016

Kevin Schecterle is so helpful. Always kind and willing to work with you to accommodate your schedule. I completely trust them when I'm getting my car serviced. I am constantly recommending Gary Rome Hyundai to family and friends.

Peej88

Jul 8, 2016

People are great! just service sometimes takes longer than expected! But service people apologized for the wait, told me it took longer than it should have & that made a huge difference. They were honest.

Jim M.

Jul 7, 2016

Great experience more than any other new car dealer in Holyoke Ma.

ashtray1020

Jul 7, 2016

Pleasant atmosphere, friendly and personable customer service. They helped find me the right vehicle for my family's needs and made car buying a great experience!

cebeaupre

Jul 7, 2016

Glenn helped me pick out the right level of features in the car I was looking for without over selling me things I didn't need. He took his time w/me explaining all my little questions and explaining features I didn't know enough to ask. The Finance team took their time going over all my options. It was a very laid back expience - no pressure. I would definitely buy my next car from Glenn again!

cqrotty52

Jul 7, 2016

I love the car and the way I was treated trough the process at Garry Rome and I will recommend this dealership moving forward. The sales person Paul Bonavita was great I felt very comfortable with him and he just made me happy in the end of the day I left with my car thank you for your service.

Eupher

Jul 6, 2016

Working with Israel Arce was a real pleasure. He knows his business extremely well and is unfailingly courteous and helpful in every way. I spent thirty years working in a business that was constantly trying to raise the level of service, and I can recognize when someone is out to exceed expectations as Istael did. Five stars plus all the way!Although I did not spend as much time with them, I would say the same about Ed and Keith. Once again, Five stars plus!

Dick zielonka

Jul 4, 2016

The service department did all the work I wanted , in as short a time as possible.

Alyssa

Jul 2, 2016

Great service! Reps at friendly and everything was fast and efficient!

trolyat

Jul 1, 2016

I dealt with Glenn Call who was courteous and respectful.I aam 89 years old,he did not treat me as an elderly old coot as some people I have dealt with.

lynnlarry5457

Jun 30, 2016

I was very satisfied with my new car purchase. I would purchase new car from you again. I also would like to mention that everyone that I met that day was very professional to me.

Charles Beaupre

Jun 28, 2016

From the beginning my conversation about buying a new car was very relaxed and felt no pressure. Glenn was very informative on all the small details you can't read about online. Without him I wouldn't have been able to get the car I wanted! I looked at others such as Honda and Mazda but the Elantra from Hyundai had the most features I wanted at the lowest price!

Linda Moye

Jun 28, 2016

I was from the get-go impressed with the woman who made my repair appointment (said she was at a central location because Holyoke busy that day for service appt calls) - she was super friendly and relaxed and pleasant. She was also efficient - repeating back what I said to be sure she had everything right. A good listener. I liked the email confirmation. Carla at the Holyoke dealership was especially friendly also when I delivered the care 45 minutes early - no problem she said. She smiled, made eye contact, had a warm and welcoming manner. Later, she adroitly explained what was needed in detail, giving cheaper options for some work (off-market). When I picked up the car, it was about $150 LESS than she estimated - a pleasant and appreciated surprise. Paying for the work was a bit cumbersome (took a long time) - but then it always is when we use of car repair credit card (not sure why). I felt confident driving away that my car worked again - and well. She explained how each of my complaints about the car was specifically addressed by each repair and diagnostic. I LOVED finding a free bottle of water in my car after a stressful day - and the car wash? Wonderful.I felt that I and my car were handled with competence and kindness. THANK YOU.

mrongner

Jun 27, 2016

We unexpectedly found ourselves in need of a new family vehicle. After some searching online, we headed down to Gary Rome. We quickly found a suitable vehicle at a fantastic price. Antonio was great. He stayed late on our first day and came in on his day off to help us close the deal. I highly recommend Antonio. Keith helped us get some great financing.

Newcarmon

Jun 25, 2016

Excellent experience , helped right away and was an awesome deal. RC was great and the staff prepared the car quickly and looked great. We were shown the new location of the dealership and is closer to us

L. LaBonte

Jun 24, 2016

We were very happy with our experience purchasing our car with you. We are GM people and always went to the same dealership. We were hesitant to make the change, but was very happy with our choice of Gary Rome.Our salesman, Larry Goldberg, was awesome to work with. Your finance department was quick and efficient.We are very happy with our new vehicle. It rides like our Buick. Still learning the electronic portion, but trying. May return for further instructions.All and all a great experience. Would recommend Gary Rome to friends and family.

CAB

Jun 23, 2016

We were looking for a specific pre-owned vehicle, style, low mileage and price. Found just what we were looking for at Gary Rome Hyundai. John was very thorough and knowledgeable about the car we looked at. He was very professional and addressed all of our questions and concerns. He gave us a complete review of the car before we drove away! Overall, a very satisfying experience.

Deborah Griffin

Jun 23, 2016

I went there to just look for a new car. So happy with my experience and highly recommend Antonio Colon. I test drove my car and was running late for my grandson's baseball game and they let me take the car to his game to insure I would make it on time. Ended up buying it.

Raymond Taylor

Jun 21, 2016

The people at Gary Rome were exceptionaly polite.I am 89 years old and was not looked down on as someone who is senile. The salesman Glenn Call,was very helpful making my selection between the two models I looked at.

vanecca

Jun 18, 2016

Probably one of the best buying experiences I've had yet! Test drove on a Monday and picked up on Friday right before the long weekend.

JAMES BOND

Jun 17, 2016

The service department makes you feel that your car is the only one they are working on today it's just incredible first class personnel first-class service

janrutt

Jun 16, 2016

The salesman went out of his way to find the car that I wanted. He was very patient in explaining all the new features in the Elantra. And I will be comfortable going back to learn even more about my great new car!

Shaq1994

Jun 16, 2016

When I went there I was not experience with the car shopping experience. John helped me out and do more than enough. He made everything easy for and let me know how to do things. Just overall it was great and I would suggest John Linnehan cause he sure did lend a hand.

scottbradleee

Jun 15, 2016

I stopped by for an inspection sticker and ended up needing fuel senders and a ball joint. That's life.Patrick had me into a loaner as quickly as I gave him the go-ahead on the work. I went about my business for the day, the work was completed, and I was back in my own vehicle in time to cook dinner for my wife and kids. I couldn't have ask for more. Great job as usual.

Aleah Hodge

Jun 15, 2016

This whole staff has made my first car buying experience one to remember! They were so professional & kind & I got out of here with a beautiful sonata in less than 2 hours. Paul Bonavita was a great salesman & his team really impressed me & I will definitely be recommending this amazing dealership!

Diane

Jun 15, 2016

A big Thank You to our salesman. He was honest, kind and dedicated to providing the best vehicle at the absolute lowest price. He listened to what we were looking for and helped us find just what we wanted. No pressure. Super friendly staff. Everyone worked together for the best experience.

Psanchez17

Jun 15, 2016

John and all of the people there did everything they could to keep me in my budget while also giving me the car that I love! The whole process was very smooth and I highly recommend this dealership to others.

bickman80

Jun 14, 2016

this is my third vehicle from garry rome Hyundai, this is a great business to buy a vehicle from. they treat you like a important person. my next vehicle will come from this company. my salesman was great. I went early on memoral day and he opened the door early to talk to me.

Shirley Midura

Jun 13, 2016

Excellent experience, promised what they said they would do. Offered to break my current lease with 6 months left, put me in a new 2016 Tucsan for the same monthly payments. the only thing I asked was to have heated car seats. My payments were $15.00 a month more which were agreeable due to my current credit report. They were extremely helpful, courteous, friendly & thorough.

samidura

Jun 13, 2016

I rec'd a phone call from Jason with a enticing offer stating, due to the fact that I have been an loyal Hyundai customer, he was able to let me out of my lease 6 months early, pay for that, put me in a new 2016 Hyundai & keep my monthly payments the same. I would need to do that, that week while they were having the Memorial Day weekend specials coming up. So I made an appt. for 4 days later. End of story, I am in my new Tucsan. Also referred my son the same day, who traded his Elantra in for a new Elantra.

Mimi1954

Jun 12, 2016

Highly recommend Gary Rome. Staff service were excellent. Very informative. Great price. 'Love my new car. John made the process go smoothly, no pressure. Wonderful dealership.

Paul Staltare

Jun 12, 2016

My salesperson Antonio, and the rest of my team showed me fine respect through every step of the buying process.I ended up with a deal that I was very happy with!With my first service experience was also great!I hope many more years with Gary Rome.

Cadillac Mountain

Jun 11, 2016

This was a routine oil change . It was prior to taking a long road trip and I like making sure my car is road worthy. I also talked with Larry Goldberg about new cars to replace my ten you old one in the not to distant future.

cdymon

Jun 11, 2016

Very satisfied with the leasing program. No high pressure stuff, pleasant to deal with, very courteous and friendly. Looking forward to new dealership building and location.

ddean01020

Jun 10, 2016

One of my least favorite things to do is to car shop. It's trying enough to make this kind of decision, but it can be compounded if you get a high pressure sales person. That was NOT the case at Gary Rome. I went in "just looking" and was greeted by John Linnehan. I immediately felt comfortable and at ease. We sat and talked and I felt he truly listened to what I was looking for. By the end of that day, I returned to pick up my new Santa Fe and I couldn't be happier. I would highly recommend working with John Linnehan and everyone else at Gary Rome Hyundai. Looking forward to coming back in 3 years in their new facility!!

Marie A. Fay

Jun 8, 2016

I have nothing to add - everything was exceptional.

Nancy Pretto

Jun 8, 2016

brought car in for 15,000 maintenance and issue with brakes. Left car and received call to update status of problem and did not complete any additional work until approved. Picked up car and everything was ready. Car was clean and ready to go. Carla was very helpful throughout this service experience

pbanas3803

Jun 6, 2016

Friendly relaxed atmosphere with Excellent customer service! If being treated like Family is important to you, no pressure... This is the Best Place to start! :)

M & M

Jun 5, 2016

Israel explained all car features any various car specifics in a concise and professional manner.Love our new blue Sonata and it drives like a charm.

cristina.depina

Jun 4, 2016

Great experience! The team at Gary Rome Hyundai in Holyoke made the entire process seamless and exceeded my expectations for car buying. Would definitely recommend!

Sharon Amos

Jun 3, 2016

I love that Gary Rome washed my car and gave me a bottle of water It's the simply things that matter!

32Maplecrest

Jun 3, 2016

Pat Hamel kept me informed on the repairs necessary for my car. He is very knowledgeable about the vehicles and great at explaining what needs to be repaired for safety reasons.

Cynthia

Jun 2, 2016

I purchased my vehicle from Gary Rome in 2013. My auto needed servicing (due to my accident). Everyone was friendly and proficient at their job. Even though they could not fix my auto because of bodywork, I still was treated with respect and friendlyneess. I enjoyed my purchased and service at this dealership and would recommend everyone to purchase a vehicle or let them service yours.

Starr2302

Jun 2, 2016

John Linnehan is the best sales person I've ever dealt with! He got me exactly what I wanted and needed. No bull no hassle!

Jill Adkins

May 31, 2016

I dropped my car off on a Monday with the possibility of a return on Wednesday and a definite Thursday return. Well imagine my surprise when it was returned to me on Wednesday. And to top it off Patrick offered to return the rental for me.....on less job for me. Very happy.

vanecca

May 30, 2016

This has been my 5th dealership transaction within the last 13 years but my first at Gary Rome. As a current owner of a Honda Pilot I was looking for something smaller for my daughter to drive. Working with John Linnehan was a pleasure. He made suggestions and recommendations, was very knowledgeable with all the features of the Elantra we were looking at. He was very welcoming and was not like some of the snooty or pushy sales people I have come across at other dealerships I choose not to do business with. Between John & the business manager Keith Brecher they made something happen that I wasn't sure was do-able. Walked in on a Monday night, drove off with a new car Friday night just before the long holiday weekend. Perfect timing! I highly recommend this dealership & their friendly staff, and when the day comes that I am ready to trade in my 2015 Honda Pilot, Gary Rome Hyundai might very well be my 1st stop.

janet 66

May 29, 2016

we got our inspection sticker we were in and out so far the service has been outstanding more than we expected we are pleased we choosed Gary Rome for our dealership hope it stays that way.

Mimi1954

May 29, 2016

This was my first experience buying a "new" car. Dealing with John made it an enjoyable experience. He was not pushy. He asked what I was looking for and helped me find the perfect car for me.

Beyerjill

May 28, 2016

Came in for an oil change and an unexpected recall along with a detail service. Patrick got me in and out and back on to my very busy life. I can't say enough about Kevin's service department. They are very courteous and knowledgeable. Patrick takes very good care of my care every time I come in. I would never think of bringing my car elsewhere.

Rick Lee

May 27, 2016

Showed up for an inspection sticker and was told there was about an hour wait. Had a coffee in the waiting room, caught up on my email and 35 minutes later was given the word I was done and could see the cashier to cash out. Quick, pleasant and efficient. Many thanks.

starlaskater

May 27, 2016

John was terrific! I went in there knowing what I wanted and John was fantastic about showing me exactly what I was looking for; he wasn't pushy and did not try to talk me into anything else. Loved that he heard me and catered to what I wanted. He made the entire experience quick and easy!

Dave Madsen

May 26, 2016

Needed a little more work done than expected, but knew it had to be done.Everything was done in a timely manner. When it looked like it would take a little longer, I was given a loaner car to get to work.My 2010 Tucson has 76 thousand miles and is running as good as it did the day I first took it off the Gary Rome lot. Always first rate and first class!1

G Hahn

May 26, 2016

From the pleasant reception at the door to service department by the mileage checker to the service advisor the car drop off for service was made easy. The car was serviced within the time promised. The car is running well so I think the work was well done. I appreciate the dealer providing transport to and from my home.

MJ

May 26, 2016

I purchased my Kia Soul from Gary Rome Kia in Enfield CT & am grateful that Gary Rome Hundai in Holyoke, where I live, is willing to do the oil changes, inspections, etc. I love spending time in either place with the free Wi-Fi in both & the Krueg coffee machine & great magazines/daily paper in Holyoke.

Sally

May 25, 2016

Very professional from start to finish. They kept me informed at every point.

Doreen Joray

May 25, 2016

Everyone was so friendly. John Linnehan was very easy to work with and no pressure. When I came back for an inspection sticker, the service department helped me out as soon as I stepped out of my car. I didn't wait at all. Great job everyone! I'm glad we chose Gary Rome!

Stacey

May 24, 2016

I was in a hurry but needed to get my sticker. The guy behind the counter said he would try his best to get me done quicker and he did! Made it to my son's soccer game with just enough time. Thanks for the consideration.

jeepers

May 24, 2016

Good deal, worked well with knowledgeable salesperson, John linnehan. Gave us options available, along with a fair amount of time. Any issues were dealt with right away.

Chelsea Dexheimer

May 23, 2016

I recently went in for service on my 2013 Elantra and wound up turning in my car a few months early to lease a 2017 Elantra. First of all, the new Elantras are gorgeous and luxurious for a nominal cost considering their features and warranty. Secondly, the service department at Gary Rome is unparalleled- they are attentive and do not pressure customers for unnecessary work. Kevin and Patrick are the nicest guys and they make sure the work is done fast and efficiently. I was only in to have my snow tires changed out but I couldn't resist a test drive while I waited. Jack Eisenstadt is the salesman I worked with on my new lease and he is wonderful. He spent hours with me making sure I was happy with the car and the deal I was receiving. The entire staff at Gary Rome (from the receptionists to the sales department to the service department) bend over backwards to accommodate their customers. I left with a car I love at a very reasonable price. I couldn't be happier. There are a few Hyundai dealerships in the area but the choice is easy. Go to Gary Rome!

Phil DiPietro 1950

May 23, 2016

Our salesman, John Linnehan, hit a home run with us in describing and explaining the features and characteristics of the 2016 Hyundai Tuscon we purchased from Gary Rome Hyundai..

Felicita Hernandez

May 22, 2016

Service as always was great! Friend greetings and always explanations with a smile.

Edward P. Whalen

May 20, 2016

Prompt and friendly service by everyone including Salesman Jack Eisenstat.

franrosso

May 20, 2016

The dealership was friendly and prompt and had a good selection. Dealing with Mr. Goldberg was pleasant and he is a Professional an a Gentleman. I never felt like I was pressured and had to deal with several other people as is the case with some dealerships. This is my 3rd Sonata. I had a 2011 and a 2013. I traded them in basically because of Market conditions low interest rates etc or they wanted my vehicle. No problems with any prior vehicle. Look forward to a good driving experience.

Janine Bonin

May 18, 2016

The service Rep was Patrick Hamel. He was outstanding. I asked that he make certain that my windshield wipers were replaced and I also explained that my gas tank cover was sticking.Everything mentioned to me for services were done. It did not take to long for the service; approx. 1 and 1/2 hours. which was quoted to me. They even had the car washed and vacuumed. The care like brank=d new.

bates2010

May 18, 2016

I recently purchased my second car from Gary Rome. I worked with John Linnehan who streamlined this process without any issues. He was available by phone whenever I needed him and unlike other dealerships, I never felt overwhelmed with numerous phone calls or felt pressured into making any decisions. From the beginning to the end, the whole thing was a very positive experience and would highly recommend both Gary Rome and John Linnehan.

Phyllis

May 18, 2016

Came in to replace rear brakes and Patrick told me I didn't need them yet. Nice to know they are taking care of you.

JeremyLedoux

May 16, 2016

Our experience was great. Larry Goldberg was the perfect balance of friendly person and business, He was casual and not pushy. Negotiating was painless and strait forward. My girlfriend and I felt like we got a good deal and never once felt that stereotypical "pushy car salesmen" vibe. All of the staff we dealt with were professional and accommodating and this specific dealership will definitely get our business again. 10/10 would go see Larry for my next car and would recommend that if you're reading this, you do the same.

Slempke

May 16, 2016

Patrick and his team took the time to identify my issue and work towards a solution that I was extremely happy with. He went above and beyond by contacting Hyundai corporate and negotiating a complete replacement of my seat belt unit, at no cost to me. It is great to see a corporation, in conjunction with their dealers, making safety a core value for their customers.

yellowdog105

May 15, 2016

Cars need emergency spare tires!!!!!!!!!!!!!!!!! I do not truly feel safe without one.Just another expense to be absorbed by the car buying consumer.Think it over.

Dennis Morel

May 15, 2016

Exceptional service from the service departmentWashed car after service

jeannjudi

May 15, 2016

Very satisfying experience overall - no need to write more. Friendly, caring, professional, well-mannered salespeople. Sat in comfortable chair, offered something to drink. I use a cane and was helped in and out of my chair and doors leading in and out.

Matthew Gaudet

May 13, 2016

Great experience. I even had my car washed after the oil change. Awesome.

Pam Diaz-Rubin

May 13, 2016

Carla was really great in handling my service appointment. She communicated effectively what was going on and i had a great experience with Gary Rome Service department as always. Thank you!

dlpoccia

May 12, 2016

The explanations were straightforward and clear. Little wasted time. Very friendly. A mistake and a question concerning the financial details were quickly cleared up upon inquiry.

Andre Nault

May 11, 2016

Larry Goldberg & Glenn Call are extremely professional and stress free in putting deal together. Go see Larry or Glenn to when buying a car from Gary Rome Hyundai.

Maria Lopez

May 10, 2016

Friendly and pleasant staff. The shuttle service is such a blessing. We don't have to occupy any one for a ride.

Susan Lafleur

May 10, 2016

Good place, great service, prompt and easy shuttle

cftakefive

May 10, 2016

Leasing a car was easy and professional. I never felt I was being haggled. I am not one for negotiating and deal making. I told them what I wanted to afford and they found me a car that worked for both of us. I will certainly go to Gary Rome for any future car needs.

juchnofran

May 10, 2016

From the first time until I picked up my new Sonata and subsequent visits, everything was completely explained with satisfaction. I asked many questions and all were answered. Thanks for a great presentation.

Lindsay Parenteau

May 9, 2016

I went in looking for a used car that was available to purchase upon my visit and that was affordable. The workers at Gary Rome were honest and helpful, and worked hard to get a good deal for me on a certified pre-owned car. The process was painless and did not require much of our time which was very convenient. These people will help you find the car that fits your financial and personal needs.

lou8492

May 8, 2016

hands down great service from everyone there. looking forward to going to his new facility the BIGGEST HYUNDAI DEALERSHIP IN THE UNITED STATES STATE OF THE ART AWESOME FACILITY

acosta41

May 7, 2016

I went in looking for something and got help getting it I would definitely recommend you and will be back again my new lease drives great and great gas mileage

Don Owsiak

May 5, 2016

Fantastic experience, like always. A loaner was provided. Communication was exceptional. My car was vacuumed when I picked it up. Nice touch.

JAMES BOND

May 5, 2016

James Bond drives an Elantra and only Gary Rome's Hyundai service department will take care of it for him.Kevin Schechterle poses as the Service Manager. His real name is Q And Q has surrounded himself with the utmost professional staff. Spectre doesn't stand a chance of beating this fine network of agents. Thanks very much, "BOND JAMES BOND"

Tom Woodson

May 4, 2016

Always great service at a very fair price. From the moment you get out of your car you are "treated like family."

JAMES BOND

May 4, 2016

They make you feel like yours is the only car there working on today...... Can't possibly say enough how special they make you feel...... From Kevin the service manager to everyone in his department super thumbs up!!!!!!

moka6574

May 4, 2016

Vehicle did not come in when we thought but we were given a loaner which was fine. When vehicle arrived we were very satisfied. We would definitely request frank for a future purchase.

Ruby Ellen Bosinske

May 3, 2016

It was a fabulous experience! The office staff were very informative, kind & funny. The service was done in a timely matter. While waiting, the room was comfortable & clean. I would bring my vehicle back for any necessary service & recommend Gary Rome Hyundai to my friends, or anyone needing a new car, or service. Mr. Hamel is a valuable addition to your company. Thank you all so much!

grannie2j

May 3, 2016

I have already stated a reason for going to Gary Rome you will find it on another of your pages. Great dealership and excellent salespersons.

etorres1126

May 2, 2016

I had an amazing first time experience buying my Hyundai Tucson from Larry Goldberg. He was very personable and understanding of our needs and met all of our expectations with our purchase. It was a great experience and I would definetly come back. He called me a week after my purchase to make sure I was still loving my new car and if I had any questions or concerns with it. That's great service!

Kimberk

May 1, 2016

We are very happy with our vehicle and the service we received. Jack and Glenn were very helpful and did a wonderful job getting us our car.

Nikki123

May 1, 2016

My experience was amazing, there was no pressure and John made buying a car fun. I strongly recommend anyone looking for a car to stop by Gary Rome and speak with John you won't regret it!!

Kevin

Apr 29, 2016

They took very good care of me. Met all my needs :)

Chelsea Dexheimer

Apr 28, 2016

Jack went above and beyond to accommodate me. The entire crew is dedicated to making sure each customer leaves happy. My experience was, and always has been, exceptional at Gary Rome Hyundai.

Nikki

Apr 28, 2016

I had an amazing experience at Gary Rome Hyundai, I was extremely happy about the car I bought and the treatment I received!!

Pierluigi Batistelli

Apr 28, 2016

I was there just for a routine oil and the service was good as usual !!!!

elainerod

Apr 28, 2016

Everyone at this dealership is Awesome! Which is why I will not purchase or lease a vehicle from any other dealership!Friendly, courteous and helpful!!!

Lynn Tenerowicz

Apr 27, 2016

My first experience with Gary Rome after 30 years with 2 other dealers and 2 other brands. Purchase was easy and painless!

Peter E Rescigno

Apr 27, 2016

Jason was very helpful as usual, with a full review of the new car. Second car I have leased from the Gary Rome Organization. I have also purchased a car from Gary. Very friendly. Very business like.

SBean413

Apr 27, 2016

I received exceptional customer service from Carla in the service department. I was upset about something with my tires and was rude to her, but she only responded with kindness, understanding, and professionalism. She made the situation with the tires work out perfectly! I apologized to her for being rude, and she said that it was no problem. She was too nice to me based on how I acted toward her, and that is exceptional customer service. I would never have my car serviced anywhere else.

George M, Downie

Apr 24, 2016

Extremely happy, only wish they had SLL recall parts so I would not have to go back.

Santa Fe Sport 2104

Apr 21, 2016

Service personnel are friendly and courteous, service is completed I a timely manner. They complete required service but don't take advantage of me. I do wish I had been reminded of the Rewards program as I have had all service visits since I purchased my vehicle done here and yet have no rewards points

dennis sabourin

Apr 20, 2016

clear and friendly. Car returned quickly and clean

Jill123

Apr 20, 2016

My daughter and both sisters all bought their cars from John. So when I decided to get a Hyundai I had to go see John. He was very knowledgable, friendly, and helpful. I would definetly recommend John.

NCates

Apr 19, 2016

This is the second car I've leased from Gary Rome, and both experiences were easier than I would have believed possible. Everyone was extremely friendly and knowledgeable, and the process moved along quickly and efficiently. Jason worked with me to get me the car I wanted at the price I wanted, all the while keeping me comfortable during what I find a stressful undertaking, to say the least! I would recommend Gary Rome unequivocally to anyone needing a new car, and I hope to do business with them for many years to come.

FEB2014

Apr 17, 2016

Vehicle was ready when promised, Carla was very friendly and explained everything that was done to my vehicle. I always appreciate my vehicle being washed also.

Jmcphee

Apr 16, 2016

A warm welcome from Isreal Arce into Gary Romes dealership, and the thoughtfulness and kindness . As he turnd me over to John Linnehan, because he left for the weekend, he was sure to leave me in great hands. He did everything he could to get me into the vehicle I wanted with the prices I wanted. If it wasn't for him and this wicked great experience I wouldn't be cruising around in my new car! Thank you Gary Rome for treating me as loyal customer! :)

aayers1923

Apr 14, 2016

Good morning and sorry it took so long to write my review.... I had a wonderful experience with Gary Rome Hyundai in Holyoke. Just when i thought it wasn't possible it really was. They worked with me and my ghost credit score and got me a really good deal and a beautiful car. I would definitely recommended Gary Rome to my friends and family in a heart beat!!! The warranty that comes with the car is the best out here. loving my new car and the new family that i joined (Hyundai). Thank for this great opportunity

erobit555

Apr 13, 2016

Friendly, knowledgeable staff and great prices and best of all, close to home when the time comes to service my car. Glad I was referred to this dealership!

T Ferreira

Apr 12, 2016

Kevin and his staff always give me excellent customer service and always treat me like family.

mhack0003

Apr 12, 2016

Excellent car, salesman extremely knowledgeable. Great experience. I have bought my last 5 cars at Gary Rome, this was the easiest and best experience. I will shop there again

portugal8713

Apr 12, 2016

Excellent service! She did a great job, and knows her stuff! She made everything from the test drive to buying smooth sailing. I expect to work with her and Gary Rome again

Michele Cardinal

Apr 7, 2016

Carla was excellent to deal with.She really is an asset to your company.Service was prompt and efficent.Loved that the car was washed too!I purchased 2 snow tires 2 years ago. Gary Rome charges $$$ to have the tires swapped for the season.I will not use them to swap my tires. That should be complimentary.

Barbara

Apr 6, 2016

Great Experience with dealership and Sales consultant. Jack was very professional, responsive and communicated well with us, finding the right car that serves our needs.

Joe

Apr 6, 2016

Arrived 45 minutes early for a recall appointment, fully expecting to wait.. My vehicle was taken immediately and the recall install done in a timely manner. Well done!!

Richard O'Donnell

Apr 5, 2016

SERVICE PEOPLE WERE GREAT AND I AM VERY SATISFIED WITH GARY ROME HYNDAI

areed110

Apr 5, 2016

Very smooth purchase, but was attributed to the fact that the decision to purchase was made by circumstances not of the control of Gary Rome. The car was delivered clean and on time.

Patricia Smith

Apr 4, 2016

I had a great experience would do it again Love my car!

Dick Zielonka

Apr 2, 2016

I am completely happy with the experience and would buy from this dealer and salesman again.

Jennifer Buoniconti

Apr 1, 2016

Antonio Colon was the sales associate who i worked with and he was extremely friendly and helpful. I am in the earlier stages of determining what car I want to purchase and wanted to gain knowledge and information about the Hyundai Tucson which is the car I am most interested in. Antonio was very knowledgeable and took me out on 2 test drives to really get a better understanding of the car, all of its features and how it drives. My overall experience was very pleasant the customer service I was provided by Antonio was great. I would recommend Gary Rome Hyundai to others based on my experience at the dealership.

michm027

Apr 1, 2016

Unexpectedly, I crashed my Altima and totalled it. So, I went in to see an old friend at Hyundai, and purchased a 2016 Hyundai Veloster. I wanted a manual transmission, and the staff there did their best in quickly locating and getting me into my new car. Which hopefully I will have for many years.

plaprade

Apr 1, 2016

No pressure, great experience. Israel and Keith were a great help in getting us in a much needed vehicle. Would recommend to anyone looking for a new or used vehicle.

rachellecate

Apr 1, 2016

As a young adult, with not so great credit, I was very worried about my ability to get approved for a car loan at all, never mind for a car as great as I left with! I walked in with screenshot of a car I wanted to check out, but it was in the shop... So, they showed me some other cars. I worked with John, who was patient and VERY knowledgeable! He understood my budget concerns, and was careful not to go above them. We found a car I liked, and John started the process. Then, Keith went to work with the banks, but that was no easy task! After a lot of denials, that's when Gary stepped in to lend a hand! He picked out a car for me (a better one then I EVER thought I could get), and worked out the best possible solution to get me approved for the loan, and WITHIN my original budgeted monthly payment! I am so thankful, and blown away by the speed and efficiency of the service. I walked in on Monday and left on Thursday with my new car! Overall, I will rave about John and Gary Rome for many many years to come!!!

Bruce

Mar 31, 2016

We own two vehicles purchased through the Gary Rome franchises. a Hyundai Santa Fe and a Kia Sorento. One of the main reasons we purchased these vehicles from Gary Rome dealerships is the fact we knew we could depend on their reliable record of customer service if we had any problems. The only problem we've experienced is deciding which vehicle to use.on any given day. We LOVE them both and we love the fact our Gary Rome dealerships take care of them.

JAMES BOND

Mar 31, 2016

Best experience ever. Larry Goldburg Glenn Call Keith Brecher tops on my list. Felt like everything was handled and extremely professional way. Will definitely recommend to my friends

mojo

Mar 31, 2016

i always am taken in on time or even earlier than what my scheduled appointment is, very friendly & courteous, service is always timely, never have to wait to long, & after they explain everything that was done, and also mention any recommendations if needed.

JZ

Mar 30, 2016

Patrick took care of all my needs above expectations

P Seery

Mar 30, 2016

Very pleased with service and sales at this dealership.

Scott Miles

Mar 30, 2016

Had to take my vehicle in for some recalls from the manufacturer and a oil change. One of the recalls was a herculean task that involved taking the engine apart, I was nervous about this. This was going to be a long service so I used their shuttle to stay at home while I waited. The driver was friendly, the service people were very nice and got me scheduled really fast only 4 days wait to get in for such a big task. Three hours later I got the call everything was all set, they came and picked me up. The car was ok, repaired, and even washed. You couldn't tell the engine was dismantled. Thank you for getting my car in shape guys!

Seery77

Mar 29, 2016

Gary Rome Hyundai is the best dealer that I have experienced in many years. They work very hard to satisfy you and keep your car in top shape. I just bought another car from this dealership because of such good service and friendly people.

Alan

Mar 28, 2016

Very satisfied. The Service Dept is always on top of things and extremely pleasant and courteous to deal with. I have never felt that they were trying to sell me on anything not needed.

Casper 32

Mar 28, 2016

Frank Cuzzone made the experience of leasing my Tucson very pleasant. I felt like family and would definitely buy another vehicle from him. He sat , listened and explained every thing and welcomes .any future questions I may have later on.

dinob2good

Mar 28, 2016

Everything went as expected. The deal was quick easy and painless. I called at 10am with questions. Got exact answers. Appointment at 10:30 due to expected answers. Deal agreed by 12. Car fully ready for delivery by 4:15 same day. I am so glad that my first purchase with my daughter for her first new car was at Gary Rome!

C. G

Mar 27, 2016

The place is always clean. Service tech was very helpful and professional. MY FAVORITE dealership.

Steve

Mar 26, 2016

Excellent place to buy and get service for you car

Brian

Mar 26, 2016

I had a no-pressure, informative, and straight-forward buying experience at Gary Rome Hyundai. John Linnehan listened to what I wanted, showed me my options, discussed the benefits of all of my options, and then said the 5 most important words any buyer wants to hear - "it is up to you." He even made arrangements for me to take the car home overnight to make sure it is what I wanted to do. When I returned the next day, he helped my partner and I understand the total costs of the vehicle and then discussed the myriad of financing options we had at our disposal. It was BY FAR the best car buying experience I have ever had, and we LOVE our Hyundai Tucson Sport! If you need a Hyundai, there is no place else to go except Gary Rome Hyundai.

Jsalas78

Mar 26, 2016

from the moment I walked in I felt comfortable. Everyone was nice and my sales rep jack helped me through my whole process even when I thought I would not get a car. At the end I got my car and very happy that it all went smooth and great.

Jaco

Mar 24, 2016

Great service department. Everyone was very polite and courteous.

Mary

Mar 24, 2016

Finally got it right! After a couple of unfortunate experiences, you pulled through this time and I am once again comfortable bringing my car for service.

Linda Swider

Mar 24, 2016

We had a WONDERFUL experience at Gary Rome John Linnehan jumped thru hoops for us. We were treated like family. There was no pressure to buy or lease very relaxed atmosphere! I would recommend them highly for buying,service,leasing.

Kelly Jarrett

Mar 23, 2016

Had a recall on my vehicle took my car in right away and I got it back in one hour. Excellent service

trritter

Mar 22, 2016

This was my second time dealing with Gary Rome. The first time I bought a car,this time I leased. I had a very good experience with Leasing. John Linnehan was very helpful ,he listened to what I wanted & then got it for me.

Kelly

Mar 21, 2016

Great dealership very friendly and never any pressure! Always make sure all your questions and concerns are answered.

Gary & Lynn

Mar 21, 2016

John Linnehan sold us our 2nd vehicle in 5 months. John is a great guy, very knowlegble and you never feel pressured. He made the whole buying experience a pleasure from start to finish. We highly recommend John! Lynn & Gary

Joseph Bergeron

Mar 21, 2016

I would like to say that John Linnehan is an outstanding salesman. He listened to what we wanted and tailored his sale to our needs. He understood what we were looking for and did his best to provide that. In turn, my wife and i felt no pressure, we test drove only one car. We were extremely happy with the vehicle we test drove. John worked with us on finance and price and trade in on my vehicle. Therefore we decided to purchase our 5th Hyundai. I would highly recommend John as the salesmen to see. I would tell all my family and friends about his excellent customer service. Gary Rome dealership has changed and all for the better. I was impressed with all of it.

morningstart71

Mar 21, 2016

Went in for an oil change and sticker and they recommented a tire rotation, so I said yes, do that too. It was done in the time they said it would be done. Used a coupon, love those coupons.....

Greg & Kaitlyn

Mar 20, 2016

Best experience I could of ever asked for! Thanks Gary!

Jennifer

Mar 20, 2016

Outstanding service. Very professional very helpful & friendly

Jay

Mar 19, 2016

Brought car in for regular service and car was finished in the time frame that thay said. And everyone was very friendly,the service manager answered all my questionsAnd the showroom is always clean.

Lisa O'Brien

Mar 19, 2016

They were very nice and so helpful and professionalI would definetly go back

Pierre Laprade

Mar 19, 2016

Upon arrival at the dealership we were greeted in the showroom, not chased down in the lot. We were quickly referred to Israel Arce, a salesman who quickly put us at ease regarding our past credit problems. He assured us that he would do everything possible with the help of business manager, Keith Brecher to obtain financing for us. Israel was quite knowledgeable on the Tuscon and Santa Fe Sport that we were interested in and a pleasure to deal with. Upon deciding on a Tuscon, Keith went to work on securing a low interest rate which made our payment affordable. During that time, Israel went to work prepping our new vehicle to make sure that we could take delivery. Israel went over all the features of our new vehicle with us, making for a great overall experience and look forward to dealing with him and Gary Rome Hyundai when looking for our next car.

annanaiman63

Mar 18, 2016

Extremely helpful and willing to go above and beyond to get us in the right vehicle. He was very understanding and is still very helpful. We felt comfortable with all dealings with Glenn.

bigmanmike1

Mar 18, 2016

At Gary Rome Hyundai they really do treat you like family. And if anyone is looking to buy a new or used vehicle and not deal with a pushy salesman who only has his best interest in mind I would tell them to see Jack Eisenstadt. He was very kind and didn't pressure me into something I didn't want. He took the time to get to know me and figure out what I could afford. I want to thank them on making my car buying experience very pleasant.

diane.anderson

Mar 18, 2016

Larry showed me exactly what I wanted. I live 1800 miles away, but still bought here, deciding to drive home. The deal was well worth it. Everyone I talked to took the time to talk with me. I'm now 1200 miles away for a couple weeks before my final trip home. I have LOVE the ride. ZERO back aches, and I've had 3 spinal fusions!

dwaynesmomma212

Mar 18, 2016

They went out of their way to ensure I drove home a new car, and explained everything well and in a timely matter. Will definetly come back.

jude

Mar 18, 2016

I had a great experience on March 13. Everyone was busy and Frank came out and explained the situation and made sure we were not lost in the crowd. He was very helpful and knowledgeable.You have yourself a winner, his personality and calmness was great, even when things did not go smoothly.

karenpicard166

Mar 17, 2016

Had a very good experience , everyone was friendly , made us feel comfortable. I would totally recommend this dealership to friends and colleagues. The car is everything in a car that we were looking for

KL

Mar 17, 2016

This was second time dealing with John, very friendly found me just what I was looking for and got me in and out within no time all the while making sure to show me all the new things about the car!!!

kaylaglenn8495

Mar 16, 2016

Jason was very helpful and very patient with me considering I was there almost all day. He gave me the best deals and explained everything very thoroughly and answered every question I had. I recommend everyone to get a car from here and they will leave there with the same big smile I had. thank you so much Jason!

Redcargirl

Mar 15, 2016

I just drove home my vehicle today! I had a wonderful experience; ask for John and he will find you a car. Almost missed mine to another prospective buyer but he had me on the phone in the nick of time.

quandero

Mar 14, 2016

Thank you for making the buying/leasing experience painless and enjoyable. It felt like family during my time there. I didn't want to leave. I have told and will continue to tell anyone I know that is in the market for a new car to go to Gary Rome.

lucy50

Mar 13, 2016

John Linnehan was very helpful and also i am very happy with my car and would very much so give recommendations to go to Gary Rome for a car and to ask for John Linnehan,

a.bartlett83

Mar 11, 2016

The staff really helped me out from start to finish. They worked with me and my budget and not once did I ever dread a phone call or visit.

JH

Mar 11, 2016

I have driven a Hyundi since 2001, car went to Florida and back 4 times and then a college student took it to scool and made the trip back and forth 4 times...money spent well...!

sal1233

Mar 11, 2016

everyone we talked to was friendly and helpful. that is why this the third I have bought from Gary Rome Hyundai. I have recommended them to many people

Anna and Steve

Mar 3, 2016

We were treated great! Glenn was extremely knowledgeable and answered all our questions. He went out of his way to accommodate our needs and did everything he could to help us get the car we wanted. Gary Rome was a friendly environment. Clean and had amenities for us while we shopped waited for our vehicle.

gaouettec

Mar 3, 2016

When I go to Gary Rome I have dealt with John Linnehan. It is always no nonsense. I come in tell John what I am looking for and he shows me and gets the process moving. There is no haggling, just straight up honesty. Also the staff really worked hard to get us the best rate at the bank.

Michael

Mar 2, 2016

As I've come to expect, the entire experience with Gary Rome Hyundai was a first class one. They addressed all of my questions and made the process seamless.

dfranklin13

Feb 28, 2016

I had a great experience here. I would not buy a vehicle anywhere else and I absolutely love my new vehicle. A special thank you to Jack E and Keith for all your help and experience in making this purchase as easy as it was....Dawn

Ericdem2

Feb 28, 2016

Had some recalls to be done on my Sonata. They Gave me a time frame of two hours. They finished all the service in an hour. Very happy.

JH

Feb 28, 2016

I have had a Hyundai since 2000 and wouldn't want anything else.Very reliable.. I am a single person and just getting back on my feet after a divorce and they worked around MY budget.Thank you for listening to what I was looking for..

sharon langlois

Feb 27, 2016

It was a very good experience.Everyone was very helpful. tried out 3or 4 cars before I made up my mind. They were very helpful

SD

Feb 25, 2016

This was my first experience with Gary Rome Hyundai and it was certainly a pleasant one! Jason Cisek was friendly and personable. Getting my first Hyundai was a comfortable, pressure free experience.

Barbara

Feb 24, 2016

Great service, and awesome advisors. My car was washed as well when returned.

RobertV

Feb 24, 2016

Excellent experience. John Linnehan was Super nice & I recommend him to anyone. Very friendly, funny & works hard to get you in a vehicle at the best APR % possible. Kevin got me a rate 10 points below during the initial payment talks with John. Finance manager Kevin called around & got a loan with great terms. I'll be back when I wanna trade in. & John added 8 free oil changes (2 years of oil/filter changes) & they have a new facility being built which will be one of the largest showrooms around. Can't wait to see the new place. Thanks everyone at Gary Rome, Robert Vincent

Doris Mitchell

Feb 19, 2016

The dealer that helped me with my purchase was very nice and full of information. He did present me with a deal that I could not refuse. His friendly manner was appreciated by both my husband and I. I would recommend Gary Rome to anyone who wants to get a great car and great service.

DOUGMIT

Feb 18, 2016

I had a good experience with the dealership. I would definetaly recommend it to people looking to buy or lease a car. Cant' wait to see the new facility in Holyoke.

Ann Thomas

Feb 16, 2016

My mechanic Alex and service person Carla were top shelf. Alex even shook hands with me. Very pleased with my experience

Tucsondave

Feb 16, 2016

I brought my Tucson in for an oil change, but there were a couple of other things I needed checked.I got a call keeping me up to speed but also red flagging a couple additional things that needed to be done.I was kept up to date on the progress. Everything done well, as has always been the case.

JOCKO01085

Feb 13, 2016

As the title says, I really enjoyed dealing with Jack as my salesman with the other folks contributing information and tips with my new Sonata Hybrid. Gary Rome is fortunate to have employees that make buying a vehicle a real pleasure, with absolutely no pressure. Thanx so much.

KeriAnnBrunault

Feb 10, 2016

I originally leased my car with a different Hyundai dealership but decided to come to Gary Rome because of the deals they had for new leases. I really only went to explore my options but I ended up leaving with the exact car I wanted, with the monthly payment I wanted! The entire team worked with me to make sure I was comfortable and making an informed decision. I will be sure to tell my family and friends about my experience as well. Larry Goldberg was my salesman, but the whole dealership really worked together and communicated with each other well- it was definitely a group effort. Thank you guys!

Anna Napolitano

Feb 9, 2016

I love the service department at Gary Rome Hyundai because they treat me as if I were their only customer!

Anthony Longo

Feb 7, 2016

Fantastic customer service. I needed extra parts ordered, so i had to go back in a week. Service department was great. I was in and out quickly. The woman in there was helpful.

Becky

Feb 7, 2016

Great service. Friendly and fast! Very happy with the pick up and delivery of my car.

cindy1963

Feb 3, 2016

John Linnehan, is a great salesman, and person, he sold me two cars, and now he just sold my sister her car yesterday. He is wonderful. Thanks John Debbie Carney and Cynthia Smart

Kathy

Feb 2, 2016

Recall work and tire work. All went very smoothly.

Tucson lover

Feb 1, 2016

Couldn't make up my mind as to buy or lease. Salesman was very knowledgeable, and worked hard to get our business. Very pleasant, not pushy and gave us options we never even considered. John L. Is an honest salesman. No pressure, no bull.

pcgkma hyundai

Jan 28, 2016

Everyone We met there was very knowledgable about the cars.Also very nice to my wife and I.Thanks to Jack for letting me take a car home so my wife could drive it.

DANCINGCLAIR7

Jan 26, 2016

a very good experience. love my new car and every thing pardon my typing. still have a cast on left arm. thank you Larry Claire

Lexia

Jan 25, 2016

We leased a new vehicle in 2010 and where very pleased with the entire experience from sales to service. The staff at Gary Rome are very knowledgeable and courteous. Frank Cuzzone worked with us to find a vehicle that fit our budget, and we are very pleased and excited to be driving our new Sante Fe. We will not hesitate to recommend GaryRome to our friends and family.

ESINKO99

Jan 24, 2016

Jason was a pleasure to do business with. I am very happy overall with my car buying experience at Gary Rome Hyundai in Holyoke, Massachusetts. I would recommend the dealership to anyone interested in buying a new or used Hyundai.

HYUNDAI happy

Jan 23, 2016

I liked the sales experience when I bought a car in 2010, Jason was great then, so when it was time to get a new car I went back to Gary Rome and Jason sold me my new car. The service department is efficient and the road side assistance was such a relief!! I wouldn't buy a car anywhere else.

AzeraMan

Jan 22, 2016

Appointment time honored - everything went smooth and I was taken care of in good time. Staff very friendly and courteous. What more can you ask for?

1proudmom

Jan 18, 2016

You are welcomed the moment you walk in the door. The paperwork is set up and you are asked if there is anything else that that is needed. Then I waited for my car to be done. Comfortable chairs and coffee. This time, the TV was terrible... It kept losing its reception so you could not watch it. Less than an hour (I was told it would be about 1 hour and 15 minutes) it was done. I appreciated the quick car care as I worked all day. Thank you

Dennis

Jan 14, 2016

I brought my car into Gary Rome's yesterday for its first oil change. They were very good, did everything they were supposed to and did it quickly. The only unpleasant moment was when I pulled, never having been in for service, had no idea where to go, and the "gentleman" moving the cars around, yelled at me for where I stopped. Inside the customer service people told me. I had part exactly where I should have.

SCUTLER87

Jan 12, 2016

Glenn was fantastic at getting us the car we wanted. The team was really friendly, honest and willing to work with us to get our car registered. Even driving to Albany to set us up. The new Santa Fe is a lot of fun!

Satisfied Hyundai Owner

Jan 8, 2016

As always, on time and without any surprises. (Additional characters required.)

cindyjs

Jan 7, 2016

After getting into a bad accident and having my vehicle totaled I began my car shopping by looking at several different dealerships.I went as far as to place a deposit on a vehicle at a local chevy dealership. My daughter then suggested before committing to that vehicle that I should look at the new Hyundai Tucson. She suggested I meet with John Linnehan as he is extremely knowledgeable and outgoing. John happily answered my many questions and found the perfect vehicle for me in a beautiful color. I was beyond happy that what started as a stressful experience turned into me getting an amazing deal on a brand new Tucson and the best customer service I have ever received purchasing a new vehicle. Keith helped me through the financing process with a smile and eased the rest of my worries, as this is a big commitment. I would, and have recommended this dealership to many people since my experience there. Thank you again for all that you did for my family and I, we are very happy to be part of the Gary Rome Hyundai family!

RICHLACA

Jan 7, 2016

I owned a 2011 Hyundai Azera and loved it, now I've stepped up to a brand new 2016 Hyundal Azera and absolutely love the car, especially its many safety features and electronic gadgetry. Love those gadgets! The service department is also great a Gary Rome Hyundai.

Dianne Isabelle

Jan 3, 2016

Always the very best service..... My family are loyal customers.... My daughter, husband and I purchased our cars there.....

Calypso

Jan 2, 2016

I felt very comfortable, not pressured by my buying experience at Gary Rome Hyundai.People were respectful of my needs, what I felt I could afford, etc. They answered dozens of questions with patience and understanding. It made car buying easy.

SANMAR63

Jan 2, 2016

Thanks. The Tuscon handled well during the first snowstorm of the year! This is the third vehicle I've purchased at GR.I would not have been a returning customer had I not been pleased the first 2 times.

Sandy Prive

Dec 31, 2015

I have been very please with my new car since I bought it 6/15/2009. Gary Rome is the place to shop for a new vehicle and the place to take it for maintenance. I love my Santa Fe; I wouldn't trade it for any other vehicle. It's so nice to have dependable vehicle!Sandy Prive

Richard

Dec 29, 2015

Live in Ct, but bought because you had car I wanted ( leftover 2014 2.0T)

Catherine

Dec 28, 2015

The salesman was very helpful, no high pressure, made us feel very comfortable during the car buying process, I would highly recommend the dealership, especially Israel the salesman.

KatieJ15

Dec 22, 2015

I was completely satisfied with my experience at Gary Rome. Everyone was nice and extremely helpful throughout my purchasing process! I would highly recommend this dealership to anyone looking for an easy and positive experience.

Bruce Rhodes

Dec 17, 2015

Carla Butterfield was extremely helpful in explaining every aspect of the service done on my vehicle.

Lewandowski

Dec 17, 2015

I went to the dealership to check on a break light malfunction. The service department is always accommodating especially on safety items. When we dropped off the car I notice a newer Genisis.Mr. Eisenstadt asked if there was I was interested in anything and invited us to look around after offering us coffee and popcorn. He informed us of the vehicles history and warrantee that was still in effect and an opportunity to test drive the vehicle. Several days later we contacted Mr. Eisenstadt in regard to purchasing the vehicle. He took care of all the paperwork, transfer of plates. He was highly professional and sensitive to the customers needs. We would recommend him and the dealership to our friends and relatives.

malassado32

Dec 15, 2015

Greatest car buying experience ever! Keith and everyone else were extremely helpful and all went above and beyond to please me. I would definitely recommend this dealership to everyone i know and make sure to ask for Keith for exceptional service.

Mhart

Dec 15, 2015

I don't think I could have asked for a better car buying experience. Everything was handled extremely well and went as smooth as can be. Very happy!

Darlene Forcier

Dec 14, 2015

Much better experience this time then my last time in which I was there for 4 hours, this time I was there a little more that an hour. They actually came through with changing 2 tires in my tires of life contract I guess 2 out of the 4 isn't bad I will take it. Patrick was very helpful and I do appreciate it.

Andy and Shirley

Dec 13, 2015

We had spent months searching and visiting dealerships in our area and were not finding the right car or the right salesman. We researched the vehicles in Gary Rome Hyundai's inventory and found a car we liked so decided to go there, even though it was almost an hour and a half away from where we live. The process of talking about what we wanted and going through available cars was excellent. Frank and Ed were very helpful and listened to our needs and wants, matching us up with a great car, not even the one we went there for initially. We felt comfortable with them and it was because of them that we decided to stick around and see what they had to offer. They spent time with us going through the numbers and they worked hard to stick within our budget. The only problem we had was in the purchasing area, as the paperwork couldn't be done at the time, so we had to go back. Somewhat disappointing. All the selections of what we wanted for options with the purchase were made and questions answered with the salesman, but then the person helping with the final paperwork, Jason, asked all the same questions and even pushed us and tried to make us feel bad or ignorant about not selecting some of the options, such as the extra protection for repairing dents and dings. The only time we felt like maybe we hadn't made the right choice in dealerships was after signing the paperwork with him, that maybe we had made a mistake. Just a feeling we got from dealing with the finance person. Overall, it was a great experience, with just a few minor bumps.

JF

Dec 13, 2015

Went in for an oil change and as always staff was very friendly and the work was completed in a timely manner. I also appreciate that my car gets washed and vacuumed each visit.

busch22a

Dec 12, 2015

As a college student, dealing with car troubles is the last thing I have time for. When my car broke down, I was unsure of where to take it, as I'm not from around here. A quick search led me here, and when I called to see how they were, I spoke to Carla, who was absolutely wonderful to work with. She was very patient with me and helpful in figuring out what I needed to do. After I had my car taken down to the service center, she walked me through how they were going to assess and fix the car and the charges that were most likely going to be present. She was so nice through the entire time and made it a lot more tolerable than I thought it was going to be. I'm so glad that I found this place and if I ever need car help again, I'll definitely return to this business.

KatieJ15

Dec 11, 2015

I just recently decided to make my first car purchase and everyone at Gary Rome Hyundai made the process simple and easy for me. They were willing to show me all of my options and work with me on financing so I was able to purchase my first bread new car! I can't say enough about everyone at Gary Rome. They made this a great buying experience and I would highly recommend them to anyone looking for a car!

Gary Rome Hundai dealer

Dec 8, 2015

There always very nice and very helpful when you have questions or a problem. and always willing to help with a smile.

John Murray

Dec 6, 2015

Exceptional customer service and the staff is very courteous and professional. Look to exceed the customers expectations.

Ruth Flynn

Dec 3, 2015

We were drawn into the dealership by a TV ad for leasing at what we thought was an excellentprice - and went to see what the 'catch' was...We were pleasantly surprised there was no catch -it was an up front and honest ad with the advertised vehicles not only available - but with choices.Our sales rep was informative, helpful and had extensive product knowledge. We left with the carof our choice the same day.

MARY.RAFFENETTI

Dec 2, 2015

The gentlemen at Gary Rome Hyundai totally changed my previously negative opinion of car salesmen. They were friendly, not aggressive, and worked very hard to help me purchase my first new car in many years. I will definitely recommend them to my family and friends!

RALLY419

Dec 2, 2015

It was very nice to walk into a place where sales people weren't running after me and watched my every move. All of the employees made me feel very welcomed . We even had a view laughs. Everyone was very helpful and answered all my questions no pressure at all.

deemac

Nov 30, 2015

I did not expect to find such a great deal on a used vehicle! Service was excellent, painless and I did not feel cornered into buying something I did not want. Everone at the dealership was pleasant. I highly recommend anyone to talk to John when looking for a vehicle in the near future.

MaryJ

Nov 30, 2015

always great service at Gary Rome ...love my new car, went in for an oil change and ended up leaving with new car all within a couple of hours !

ANDREWBONES18

Nov 29, 2015

Israel really made me feel like family and allowed the process to be very comfortable and satisfying. He worked after hours to make sure I received the car as quickly as possible and even gave me a great recommendation on an auto insurance agent that has done wonders for both me and my family.

Valarie Andrews

Nov 24, 2015

My overall buying experience was hassle free, John my Holyoke sales representative, and fellow veteran, did an excellent job assisting me in finding the car I wanted, and more important, a car within my purchasing price range. Thank you John.

heyjude63

Nov 23, 2015

My experience was great they really do treat you like family Would highly recommend Gary Rome and John Linnehan for your next carJudy from Ludlow

M NAPOLITAN

Nov 22, 2015

I leased a car and the experience was great. I would recommend Israel Acre to anyone. The waiting room is excellent but you don't wait very long. They take care of practically everything and schedule times to your convenience. Hurray!

MarkLisa48

Nov 22, 2015

my wife and i knew what we were looking for .we made an appt. with Jason Cisek.We explained our situation and he brought us to the car.we were looking for.He explained all the different option packages so we could make an informed decision,We picked out a new 2016 Elantra SE.We took it for a ride and new it was for us.Keith in finance had us a loan in 2 hrs. We had our new car registered and inspected in 4 hrs.It was the best experience we have ever had buying a vehicle.It was awesome.Jason gave us a tutorial in the car after about all its special functions. We learned alot. Thank you for a wonderful experience

Cynthia Berube

Nov 21, 2015

Great service and polite friendly staff! Love the free wash!

Judy from Ludlow

Nov 21, 2015

My experience was awesome They really did great. Very pleasant and made you feel like one of their family. Would highly recommend Gary Rome and John.Thanks Gary RomeJudy from Ludlow

MaryJ

Nov 17, 2015

I went in for an oil change and left with a new car ! I was crazy I thought I would kill some time looking at the new cars while I waited so I took a walk with Larry and before we were even half way into the lot I saw the car I knew I wanted and with in a couple of hours I left with the car. No pressure , great service and everyone is so nice......

TOOL969

Nov 12, 2015

Extremely happy with Glenn Call very knowledgeable and informative, did not pressure me. Willing to help me in every way, and encouraged me to ask questions and call him any time.Great Guy to deal with, went out of his way, will be back.

JEDIPOLE1968

Nov 11, 2015

I was overjoyed with the terrific service and great care everyone took to ensure my complete happiness !!! i will tell all my friends and family ,and i will being doing business with you again !!!

HELENLMANNING40

Nov 10, 2015

Larry seemed to really care about out making sure that our new car would meet our needs as my husband has cancer. He sincerely wanted to be sure that we have a car that will not only my needs, but also those off m y husband. Larry went out of his way to even insure that I liked the color of George, name of my new car.Felt like a family event when Larry took our picture in the new car before we drove off.

Robin Pelletier

Nov 9, 2015

Awesome Place!!! Great service great people when I can afford another call I will definately go see Glen.

OPTICIAN86

Nov 6, 2015

They took time to give me quick summary of all pkg's available for car I was interested, knowing I was not there to buy but browse! Because of how much time he spent with us, we decided this was the right place and car to buy! Great service with no doubts!

Deborah Methot

Nov 4, 2015

My 2004 Santa Fe failed inspection due to an air bag light on. A diagnostic evaluation determined what the issue was and it was corrected. From the initial appointment being scheduled to the timeliness for the completed work , it was a very efficient process. I was also notified of a recall and that was repaired at the same time. The staff was very courteous and professional as well.

James Korbel

Nov 4, 2015

Jason Cisek is just great to work with,he is the reason we continue to work with Gary Rome on all our family vehicles.

Shannon518

Oct 30, 2015

I had a positive experience at Gary Rome and am grateful for the help I received in the process. I am 100% satisfied with my 2015 sonata!

Diane Marie

Oct 28, 2015

This is my 2nd brand new car purchase in the past 10 years at Gary Rome. Glenn and Larry were a pleasure to do business with .

LEARNES

Oct 27, 2015

Really don't have much input to add because the car being new.. Gary Rome dealership and all the people that we worked with were nice and knowledgeable about Hyundai..

Blomin'

Oct 26, 2015

Keep coming back for the service! Staff professional a answering all my questions and offering advice. They know my car and my needs. Thanks to all the staff.

SJCLOUT

Oct 24, 2015

Terrific dealership....few little glitches but nothing to write home about...everything well done! All employees went above and beyond to make this a very nice experience. The meet and greet with Gary Rome made us feel like we could contact him with any issues...nice touch.

Amy

Oct 23, 2015

I've always had great service even above and beyond at Gary Rome!

Shirley Cloutier

Oct 20, 2015

Great dealership, have purchased two other cars here's the past. Have worked with other dealers, if it wasn't great I wouldn't be here!

PAPABELL05

Oct 19, 2015

This is my 4th Hyundai. It's a great vehicle. Sonata, Santa Fe and Veracruze. Except for the Sonata, Each time I purchased a new one I never traded my old Hyundai's in. I gave them to my daughter. She has 4 children and needed a reliable vehicle. My new 2016 Santa Fe Sport is a beautiful SUV. Style, drive and comfort. The people at Gary Rome Hyundai were so pleasant. friendly and very knowledgeable. They could not have done enough to answer all my questions and any concerns I had. They all worked and made it so I could purchase this vehicle. My husband and I left Gary Rome Hyundai with a 2016 Santa Fe Sport and a price that worked for us. My thanks to all the personel and Gary Rome Hyundai from the sales person, managers, and the service dept. The service after the sale is an important factor. Anyone can sell you a car but the service after the sale is a deal maker for me. Their service dept. is great!!!!!!

Dave Madsen

Oct 18, 2015

Brought my car in early and the work was complete even before the scheduled appointment time.

Barbara Filmore

Oct 16, 2015

Again I had wonderful service from Gary Rome Love it when they wash my car

Judy C

Oct 14, 2015

Brought my car in for scheduled service and there were two repairs that needed to be done. It was going to take 4 additional hours and I had errands to do, so without hesitation I was given a car to use until mine was repaired. I have always had a great experience with the service I receive at Gary Rome. Thank you.

armand

Oct 9, 2015

Very with service people and the work that was don was grate.

mitch

Oct 8, 2015

Patrick gets a 10+ for his help :) ( Steph and Colton have done great by is in the past,too)

Gary & Lynn

Oct 8, 2015

John Linnehan sold us our 2nd Santa Fe. John was professional, knowledgeable and we never felt pressured. He answered all of our questions. We highly recommend John.

Steph24

Oct 6, 2015

I had the best experience with Gary Rome!! Everyone was extremely friendly and helpful! I never once felt pressured or intimidated. I don't know a whole lot about cars, but when I left with my new 2016 Tucson I felt fully educated and confident in my purchase decision as well as in the amazing features this car has!!! Can't say enough about this dealership and my specific sales person John Linnehan! His patience, honesty, knowledge of the market and vehicles, as well as how he genuinely wants you to make the right choice for your needs is really wonderful! This is my second vehicle I've purchased through John and i honestly can't say enough about him and his professionalism! Highly recommend him!!!

Todd Bousquet

Oct 5, 2015

This is the 4th vehicle that I have purchased from Gary Rome Hyundai, and the second vehicle that I have purchased from Glen Call. Glen is very helpful and knowledgeable about Hyundai products and I feel comfortable with him. Ed Bourbeau was extremely helpful with the finance end of things along with explaining everything and all my options. I will continue to recommend Gary Rome Hyundai to friends and family.

Mark/Gail Schneider

Oct 4, 2015

Excellent service. Very short waiting time. Very courteous staff. My car was washed. Exceeded my expectations!

Bergeron

Oct 3, 2015

I was very happy with my experience at Gary Rome Hyundai. Fast and accurate service. Right from the start to finish they knew what they were doing.

Don

Oct 2, 2015

The employees made the dreaded oil change appointment almost pleasant

Jamie p

Oct 1, 2015

Was renewing my lease. Keith and Jason went above and beyond. Thanks for giving me a Greg experience!

Susan Goldberg Percy

Oct 1, 2015

This was my first encounter with Gary Rome Huyndai. From Gary himself to his father Jerry, to my salesman John and all the other employees we encountered while car shopping were pleasant and extremely kind and helpful. Our salesman John Lenehan was very knowledgeable and extremely patient as we were purchasing this car for our children to share. The whole family loves the new car and I look forward to going back for our complimentary oil changes to score some more popcorn and Gary Rome water bottle!!!

Julie0843

Oct 1, 2015

The whole team went overboard for me. I can't express how much I appreciate the whole team who worked for me.Thank you all, Julia Carmody

Kathy B.

Oct 1, 2015

Even though the visit was more expensive than I had anticipated, my service advisor was very helpful and straightforward regarding the service needed. He was nice enough to offer me coupons to lower my costs.

Martin

Sep 30, 2015

The salesperson was very professional, knowledgeable, and most important friendly. He was not at all pushy, just offered me options for me to decide on. I highly recommend this dealership.

nancyg

Sep 30, 2015

Even though the trip was expensive. It was work that had to be done. Not only did I get a discount, I was able to use the coupons to help lower the costs. And due to being able to get a loaner car I could actually work instead of just sitting around for the 7 hours. Really made a big difference.

shm

Sep 24, 2015

Never expected for the whole process to be completed in an afternoon..Drove away in our new leased Elantra within hours. Jason was a pleasure to deal with.

LIS4669

Sep 23, 2015

Anyone interested in purchasing a vehicle should go here. The sales people are knowledgeable and friendly. Kind of out of the ordinary from other dealership. They actually listen to you.Jack Eisenstadt unbelievably nice guy!

BBB50VT

Sep 22, 2015

IT WAS A COMFORTABLE EXPERIENCE. THERE WAS NO HIGH PRESSURE AND JASON WAS ALWAYS POLITE. HE WAS KNOWLEDGEABLE ABOUT THE 2 DIFFERENT VEHICLES I TRIED OUT.

Kimberly Abad

Sep 19, 2015

After dealing with other car dealerships, nothing compares to the way we were treated here. My fiance and I were able to look at our leisure and fell in love with the Sonata immediately. John's knowledge of the car was extremely helpful! There was no haggling that needed to be done in order to feel well informed and well taken care of, not to mention the great deal that I got. I am not sure what is better: the fact that I am driving a brand new car or how we were treated in the process. I would recommend John at Gary Rome to everyone that I hear is car shopping! I am a customer for life!

Alan Zides

Sep 18, 2015

Excellent overall.Kevin is always on top of things. Service & inspection sticker took no more ti had estimated.

SZNNBISHOP53

Sep 10, 2015

First rate dealership. We have recommended this dealership to a lot people and will continue to do so. The Service department is excellent. You always know what to expect when you bring your car in for maintenance.

JBISSELL123

Sep 7, 2015

I was able to purchase what I was looking for . It was the third car I have purchased from Gary Rome Hyundai and I would return to them in the future.

Mary C

Sep 6, 2015

The respect and professional showed to me by all the employees I dealt with during the purchase was greatly appreciated by me. Frank, Patrick, Jason and Gary himself were wonderful. I am 75 and was hesitant to be buying another car at this age, but with their help it was made easy and I am happy.

Ginger

Sep 5, 2015

This was my second new vehicle from Gary Rome. After visiting a couple of other dealerships, Gary Rome was clearly the best deal. John Linnehan was very thorough and helpful. I highly recommend buying from Gary Rome.

Pam2734

Sep 3, 2015

I love the Gary rome service center. Always courteous & professional staff. I would recommend them to anyone. My service advisors Patrick & Strphanie are always helpful.

Ks143

Aug 29, 2015

Frank Cuzzone was knowledgable and kind. Very helpful to my mom! Thank you...would go and purchase or lease a car from Frank again. great experience.

Bryan

Aug 28, 2015

Your service dept. did a great repair job, oil change and car wash. I Patrick and Stephanie in your service dept. were especially helpful and courteous.

Dee

Aug 28, 2015

Everyone at Gary Rome was very friend and professional . Sales team does a great job as well as service . It's nice to see a well managed facility with genuine , caring employees ! I will and do recommend Gary Rome to friends and family .

KARATEKAT_48

Aug 28, 2015

Very friendly staff, good knowledge of product and even the owner introduced himself. No pressure sale and they had the exact vehicle I wanted at a price I was willing to pay

EricS

Aug 27, 2015

This is my family's 5th car purchase with Gary Rome and 4th with Jason. We know Gary stands by every purchase 100%. Jason has always been the utmost professional to deal with. We know where are 6th car purchase will be from.

SarahJane

Aug 27, 2015

I called Monday and scheduled an appointment with a sales representative, explaining that I wanted to meet with an individual that was knowledgable and would have full transparency. I arrived at the dealer that afternoon and was treated like a queen. John is a great salesman amd host. Represents your dealership very well. I needed to handle some business so met with John a few days later to pick up my new vehicle and his diligence made me feel comfortable in my new ride and confident that choosing your dealership was right.

COLLEEN.WOLFE

Aug 24, 2015

My experience at Gary Rome was more than satisfactory. I went into the dealership knowing what I wanted and a price range I could live with and they didn't try to put me in something I didn't want. I walked away with a beautiful Hyundai Elantra in the color I wanted !!! Israel and Ed really did take care of me and my needs and for that, I will refer everyone to Gary Rome in Holyoke MA!!! The financial department was extraordinary as well. Thank you guys !!! No complaints

HOMESINNAPLES

Aug 23, 2015

So far so good and i feel a great sense of caring with this dealer.I would recommend this dealer in particular this salesman to friends

CGOODREAU0

Aug 22, 2015

Always have a great experience. The salesman (Frank Cuzzone) was awesome as was everyone else there. Made the process easier and more pleasant. I will continue to go back to this dealership.

ddow1948

Aug 19, 2015

My husband and I just purchased our seventh vehicle from John Linnehan. He is so knowledgeable about our wants and needs. I drove off with my new 2016 Tucson yesterday and just love the ride. John previously had sold me my 2013 Elantra but I needed a little bigger car to cart around grandkids. Although there are many dealerships around, we look to John for his expertise at Gary Rome. Thank you John!!

Jeanne505

Aug 19, 2015

Service at Gary Rome is beyond efficient and outstanding! I have never been disappointed. And I love my now year old Elantra! Thanks for the great work and service you all provide!Jeanne C. Trinque

JDobiecki

Aug 17, 2015

I booked the service on line. It was a undercoating treatment provided gratis by Hyundai. I got there 5 min early. They accepted me right away and the job was done within the estimated service time. Everyone was nice and professional. I will make them my primary service center for my wife's car.

ruth

Aug 13, 2015

Everyone was pleasant from the first person I saw to the cashier.The young girl. Who wrote us up was also helpful when we wanted to order something as she helped us until we were all set.You have a great bunchof people working for you and even our salesmen said hi and helped us out

Anna N

Aug 9, 2015

The service personnel make me feel as if I am their only customer.

John Aliengena

Aug 5, 2015

This place is the best,from sales to service. I bought a used car and I said it need ft brakes and balanced tires. The sales man John L. told me if it need brakes that they would make it happen. When they did a look see, they found I was right. They did it and replaced a tire at their expense. Good Job

Deb Savage

Aug 5, 2015

Great experience with this dealership. Very friendly and accommodating especially having to go to Connecticut to register my car and on a Friday. Kudos!! Car was ready when I picked it up, took less than 5 minutes.

stephshep

Aug 5, 2015

I was able to get a convenient appointment with hardly any notice. I waited in the lounge for my vehicle. The service advisor came over to let me know the progress and my car was completed in a short time.

KCIZEK7594

Aug 4, 2015

Everything went fine, there were no problems. Looking forward to first service.Salesmen was professional. Finance people were professional. When installing Bluetooth John was helpful and professional.

CORALESDELMAR2

Jul 30, 2015

John was awesome!!!! He sold my daughter her car so I knew when my lease was up he was the sale person for me! He along with Ed did a wonderful job getting me into my new car!!!! I would definitely recommend Gary Rome Hyundai!

DLEWIS984

Jul 30, 2015

I will definitely recommend Gary Rome to all the people I know. The staff went beyond the norm to establish customer satisfaction . This in itself is an accomplment that they all can be proud of.

C39N05

Jul 29, 2015

Great experience at Gary Rome Hyundai. All staff were very helpful and personable. Love the car-good price, great warranty. Overall it was a wonderful buying experience with all staff at Gary Rome especially Larry Goldberg.

Jerry52

Jul 26, 2015

I went in to the service department because my car would not start. They said i would need a new starter and there was a couple of recalls that needed to be done. They replaced my starter and took care of the recalls.

Bap_rider

Jul 24, 2015

During break from work I stopped in on a Sunday inquired Re; SantaFe Sport, Glenn Call assisted me immediately, no nonsense nor bull, to the point, gave me a quote, and within minutes I went ahead an made the purchase. Best auto purchase encounter I ever had!

GREEN_SHARK28

Jul 24, 2015

Other than not having the car I intended to purchase on the lot the experience was great. The vehicle was located and brought to the dealership quickly and delivered to me the following day. Glenn Call made this car buying experience easy he seemed to understand what I was looking for

Lollybeth

Jul 24, 2015

I needed $1745.00 worth of work on the car. Car is 7 years old. 88900 miles on car. I bought it new , kept up all maintainence recommended. Have "tires for life" with Gary Zrome dealership. Car is paid for . I got wonderful advise from Dave in sales, Patrick in service and was so impressed with Edith the receptionist who directed my calls and helped me contact an expert for advice!!! These three people are why I gave my visit 5 Stars excellent employees and a true asset to Gary Rome's business. Thanks guys??

Hyundai Hybrid Fan

Jul 23, 2015

Just want to thank Gary Rome's service department. I am extremely happy with all the service that is done on my car. Patrick is a fantastic Service Manager. Extremely helpful.

Tress

Jul 20, 2015

First and only stop - selected car same day. Purchase was for our daughter. John was easy going and great to work with. Made it a hassle-free experience. Thank you!

Marie, Chicopee

Jul 16, 2015

I have been going to Gary Rome for some time now. I have never been disappointed .

LEGION11

Jul 15, 2015

They explained everything in a no-nonsense manner. I wanted to trade-in, test drive, and buy all in the same day, and we accomplished everything in a relatively short period of time. Everyone from sales to service was very professional. The price was just a bit higher than my research would've led me to expect, and the commercials they were running on TV were misleading in that the rebate promised only applied to specific models, something not mentioned in the advertisement - so overall I ended up paying a bit more than I thought I would going in. This one complaint aside, everything else was handled exactly how I like it - efficiently and professionally.

MARINOJT

Jul 14, 2015

Jack is the best. He was very patient and knowledgeable. No pressure or surprises after the price was agreed upon. A very friendly and professional sales person. I would highly recommend Gary Rome Hyundai and Jack Eisenstadt.

Michaelangelo's Dad

Jul 9, 2015

I wanted a hassle free car buying experience that is close to impossible where I live. Choosing Gary Rome Hyundai was a great move on my part if I do say so myself. Jack Eisenstadt made me feel at ease, answered all my questions, and guided me through choosing and purchasing my car. No pressure, No games and No surprises. They gave me a great price with a very low loan rate. They did all the paperwork, including plate transfer, insurance, the works and don't forget they had to go to NY for that. To top it all off they delivered my car to my doorstep in short time. It's been a long time since I purchased a new car and I am extremely pleased with the Gary Rome experience. My only regret is that I missed meeting Jack the Dog. I highly recommend that you buy your next Hyundai here - it's worth the trip.

pinkp0616

Jul 9, 2015

John listen to us and helped us find exactly what we wanted and didn't try to pressure us into something we didn't. One of the best shopping experiences we have ever had!

STEARSWEETDEE

Jul 9, 2015

No stress, enjoyable, buying experience I ever had! Israel Arce made us feel right at home and comfortable. I felt like I new him for a while. When I was parched, and in need of water, he stopped what he was doing and went to get me a drink, making me more important than the sale!!

Greg

Jul 8, 2015

Excellent service from Gary Rome. I will be going back there for all my scheduled maintenance repairs and oil changes. The only reason why I said that it took a little long was because it was brought in for an oil change and I would think that that would not take that long to do. I did not know however that in addition to the oil change they also wash and vacuum your vehicle. I will definitely be going back to Gary Rome and when we are ready to purchase another Hyundai it will be from Gary Rome

JIBA01073

Jul 8, 2015

great place to shop for a car would recommend this dealer ship hilly good customer service very clean service area friendless of the service people was greet

Bostons001

Jul 2, 2015

Outstanding, friendly and professional service through out the the sales and delivery process.John knew what car I wanted and at the price I wanted and got it done, Im very happy to say I am part of the Gary Rome family.Thank you John and Keith for making it happen I love my car.

GAILB7238

Jun 30, 2015