Used Cars for Sale at Gateway Kia of Quakertown in Quakertown, PA

reginag

Jun 25, 2016

Went to Gateway Kia Quakertown to turn in my lease vehicle. Upon entering the dealership the front end manager, Mr. Mullin never looked up to greet us when we walked up to the front reception desk & he continued to keep his head buried in his cell phone and made us wait before acknowledging us. I would suggested to Gateway that if they are going to have the manager sit at the front receptionist desk that they need to send them for training about customer service skills. Also Gateway should invest in some air fresheners for the dealership because the place smells like cigarette smoke and so do the employees. Returning my lease vehicle did not go as smooth as the way that the Kia Company Lease Advisor, who does not work for the dealership, indicated that it would. I had called the dealership the week before to ensure that when returning my lease vehicle it would go smooth like the Kia Company Lease Advisor said it would and spoke to a Steve who gave wrong information saying that they would collect the lease end disposition fee at the dealership. This was definitely wrong information and the frightening part of all of this is that I found out later that Steve is one of their finance people. Imagine having him work up the purchase price of a new car or processing lease payments--frightening thought! Another suggestion maybe hire people that know what they are doing and know the industry. I had heard from others in the area that this dealership is not a good one and lie about everything and anything. Unfortunately after I leased my vehicle from them I viewed the Better Business Bureau page and see that Gateway Kia Quakertown and some of their 3 other dealerships have many negative reviews. I am writing this review hoping that other potential customers will review this and will decide that they really are not that honest of a dealership. This is definitely not a friendly family dealership and beware of this dealership. Because of my first impression when returning my lease vehicle I made a quick decision to not purchase or lease another vehicle from Gateway and instead purchased my next Kia from another dealership.

KDG 3491

Jun 23, 2016

Everyone was great at the dealership. Mark was great with the test drives and sale. Ross went and picked up and detailed the car in great time.

Hmihalic

Jun 19, 2016

I give Gateway Kia a 5 star rating because I was looking for a Kia Soul and Gateway found the exact car I wanted. The dealership is clean and has professional employees. The sale was hassle free and the paperwork was efficient. I highly recommend Gateway Kia for a car sale or lease.

cassie

Jun 16, 2016

Our experience at this dealership was both friendly and professional. The expert service team completed the work quickly and efficiently. We will certainly return for scheduled service.

JaimeJill13

Jun 5, 2016

My experiences, past and present, means I can expect to receive timely service. This includes excellent communication, timely service ( things are ready when told they would be ready) and expert thoughts on how to handle present issues as well as perspectives on future maintenance concerns.

Lisaj44

Jun 2, 2016

The staff was very friendly. It was very easy to get an appointment and it was done quickly. They went above and beyond with their work!

Mary 2016

Jun 2, 2016

Gateway KIA always provides excellent service. The facility is clean and has a comfortable waiting area. The representatives are always courteous & helpful. Don Leis is very professional & knowledgeable. I am always pleased and leave with confidence in the service provided.

ORIOLES#1

Jun 1, 2016

My daughter has her 2009 Kia Optima serviced at Gateway Kia of Quakertown. She is impressed with this dealership, and convinced me to drive 45 miles to obtain a fair market value for my trade-in, and choose from their vast inventory of new 2016 Kia Optima's. It was a wise decision. !!!!!

ORIOLES#1

May 29, 2016

Mark Cole worked diligently to provide me with the exact 2016 Kia Optima specifications I desired, and helped me obtain a fair market value for my trade-in. My daughter convinced me to shop at Gateway Kia because she is very happy with the service department work on her 2009 Kia Optima. She convinced me it was worth driving 45 miles from Havertown Pa to get top-notch professional service from the Sales Department, at a new car price I would be happy with. She was definitely correct !!!!!!!

m

May 28, 2016

Good service,friendly people,washed the car but another good service would be to vacum the front floor area..overall a good experience.we will continue to come to Gateway.

grammy5357

May 25, 2016

Awesome service department and dealership. Everyone is top notch! Service was provided while waiting for vechile. Service was provided in a very timely and friendly manner.

a896554

May 4, 2016

Awesome experience...loved their entire team...they work with you in a caring manner, they work together, very friendly, professional and great environment. So happy Steve said YES!!!

A 5 time loyal customer

May 3, 2016

This is my 5th car that my family bought. I love this place, they are not pushy and everyone works as a team. I started buying KIA's from Quakertown in 2006. I made the mistake of buying a car from someone else because they sounded good on the radio boy did I get the shaft. I went back to purchase a car from my son and they treated us good. Jon Taylor, James and the sales team were great. great. Everyone from sales, parts, customer service, and service are willing to help everyone. I recommend this place to everyone. I will not go anywhere else from now on. Thank you Gateway KIA of Quakertown for doing a great yard and keep it up. A loyal customer from now on.

StaceyB

Apr 26, 2016

Jon Taylor is one of the BEST! Listened to my list of want's and needs in a new vehicle. Made suggestions and with a flip of the coin, I was a new owner of a KIA Sorento. Thanks Jon and Quakertown Gateway Kia staff for making my experience fun and hassle free!

Rich

Apr 15, 2016

Mark Cole was attentive , personable , and knew a lot about the cars I test drove. He was excellent and made the experience enjoyable.

new car guy

Apr 8, 2016

SALES PERSONAL WAS PROFESSIONAL AS WELL AS THE MANAGEMENT. ESPEICALLY JON TAYLOR JUSTIN AND TOMMY MADDEN WERE VERY HELPFUL IN SHOWING ME THE FEATURES OF MY NEW VEHICLE.

Larry and Chris

Apr 7, 2016

I was surprised that they were able to match the deal from another store. They brought the color of the car we Thought we wanted, but were Glad to know we could change because they had that other color in stock. Rob and the Service tech drove the new car home for me, couldn't drive 2. If you go to Gateway Quakertown,Pa ask for Rob..... He did a GGGGGreat job. Thanks again Rob.

Tamarah Faria

Mar 31, 2016

Tommy Madden was so professional and personable. It was an absolute pleasure. The other guys that helped out were also just as great. I will recommend everyone to Gateway KIA in Quakertown. Thank you so much guys for everything.

cathy0704

Mar 25, 2016

With my 07 optima topping 125K, I knew it was time to start looking for a new car. I was a little hesitant because I have a daughter in college and a new car payment made me nervous. When I found out I was actually going to save money on my auto insurance if I added a 2016 KIA Sportage, I decided to see if there was anything I can get into at an affordable monthly payment. I dealt with Dawn on the phone who was a delight and never pushy. When I got to the dealership she introduced me to Jonathan Taylor who was one of the nicest salesman I have ever dealt with at a car dealership. Very down to earth and took a genuine interest in what I was hoping to drive away in. He worked really hard to get me in a car at a monthly payment I could afford (college tuition and all)!I am now the proud owner of a 2016 KIA Sportage and I love it! I would recommend this dealership to anyone looking for a great car at a great price where you also work with sales people who are not pushy or aggressive. Thank you Jon!

werjnr1953

Mar 25, 2016

My wife and I were very pleased with John Taylor and Jim on the handling of my last purchase. We purchased a Sportage and realized we really wanted a larger car and they helped us get into that vehicle with out any hassle.

raymundo1

Mar 21, 2016

My wife and I dealt with John Taylor to lease a new Kia Sorrento. John was extremely professional throughout. We both believe that this was the best car buying experience we have ever had. We had come to Gateway Kia with a price in mind that we wanted to spend, and John kept us within those limits. No pressure. John deserves recognition for his outstanding service and professionalism! I would also like to note that Laura Nixon referred us to Gateway Kia. We had our 5 year old daughter with us that day and she made my daughter VERY happy with a delivery of cookies and refreshments! I will definitely recommend Gateway Kia of Quakertown to my friends and family! -Ray

Happy Camper

Mar 5, 2016

You don't have to hate car shopping any longer. My salesperson, Jon Taylor, listened to me, a senior woman!! I bought a Kia Soul and am happy with my no pressure, all positive attitude experience.Find your way to Gateway Kia!

Paycheck 4 LIfe

Feb 15, 2016

Hi JimI worked with Jonathan Taylor. I was impressed with his experience and felt like he went above and beyond to make sure I was satisfied. I will recommend your dealership and Jonathan to my clients.Thanks Much Ed

Janice

Jan 2, 2016

We had a very good experience. Mark was knowledgeable and friendly. If there was anything he did not know, he checked on it. We had the new car the same day. About the only thing that may have been lacking was the detailing. The windshield and left front window are smudgy. Other than that, everyone was friendly and helpful.

heartsaa

Dec 30, 2015

Rob, our sales person was more than Knowledgeable with our purchase of 2016 Sportage. Love the New Car Smell. I would highly recommend Gateway KIA of Quakertown.

William Serrano

Dec 23, 2015

Very professional well organized good atmosphere. Cant wait to enjoy our vehicle for many years to come. I highly recommend this dealership

MSell14

Nov 29, 2015

I was helped at Kia by Mark. He was very knowledgable and helped me through my entire purchhase. I did not feel pressured, but felt comfortable that I was getting the best deal for my money.

Itskellax3

Nov 28, 2015

Sales associates work hard to make sure you are 100% satisfied with your purchase. Very helpful and gave detailed answers to all of my questions. Quickest buying experience, where most dealers can take hours without even looking at a car, I was able to test drive within minutes.

D

Nov 17, 2015

Justin worked very well with our needs. He was professional and got us in the car we wanted. The staff was supportive and helpful. Thank you!

Kelly_Kenn23

Nov 12, 2015

My husband and I had been looking into buying cars for over a year. Prior to coming to our VIP appointment, we saw the Gateway Kia commercial advertising a very good deal. We first live chatted with a very nice lady and ended up calling and scheduling an appointment for the next night. We were instantly impressed by the idea of a no pressure appointment and that we could get information about the financial side of things and had not feel the push to buy something that we were not interested in, ready to commit to, or just couldn't afford. So, we thought, why not go and check things out. Upon arrival, the staff was friendly, gave us our space, and then wanted to know what we were interested in. They brought out a few cars for my husband and then one for me. After allowing us to check them out, we discussed what was most important in the purchase. For us, it was the monthly payment for both new vehicles. Let me tell you, they worked out a deal for us that I know we've not been quoted at all over the last year! We took a test drive and then we sat down with the manager who was also great. At any rate, we didn't feel pressured or like the salesmen were out to get us. It was a very nice experience and we are thankful we had it! Thanks to Jusin, Issac, Jim, and Steve! Great job!

lisalew529

Oct 30, 2015

Everyone went above & beyond to help us purchase our new Kia Sedona!! We can't thank you enough for everything you've done for us.Dan and Lisa Lewis

PatT

Oct 26, 2015

We purchased a new Kia Sportage from Gateway KIA. Our Sales Rep. Justin was knowledgeable and very pleasant to work with and we would certainly recommend him to anyone interested in purchasing a Kia.

chop123

Oct 13, 2015

From the minute I arrived until the minute I drove away in my new Kia Soul, my experience was wonderful! Mark Cole was my salesperson and was beyond awesome. Jim Mullen handled the financing and was also beyond wonderful. I felt welcomed and respected during the entire process. I will definitely spread the word about how great my experience at Kia of Quakertown was on October10th!

400fico

Oct 8, 2015

I had a great experience at Gateway Kia of Quakertown. I was in the market for a new car and was having a difficult time due to some credit issues. While other dealers were dismissive and showed me payments I couldn't afford, James at Gateway went far above and beyond to get me a great approval at a better rate than I thought I qualified for. My new Rio had to be brought in from another location and it was waiting for me, perfectly detailed and with a full tank of gas when i arrived. I was in and out of finance quickly thanks to the great approval. There was no hard sell or pressure. This is a dealer where the customer really does come first. It's refreshing to see a place where everyone is willing to work so hard and without the hassle that other dealers put you through. I look forward to coming here for service and would recommend Gateway Kia of Quakertown to anyone.

mamba

Sep 26, 2015

I purchased a pre-owned certified Kia Optima here in June of 2015. I have been SUPER satisfied. What makes me very happy is how attentive Jon Taylor is. He is extremely helpful and very accommodating. If I have any questions/ concerns, he is always there to help me out. I am very happy with the car but even happier with how well I have been treated. I would definitely recommend this dealership.

Candy & Joe

Sep 21, 2015

We discovered a nail in our tire just before a day trip. Drove to Gateway and they promptly repaired the tire and provided a free car wash. And we were still able to make our trip!!

Go granny

Sep 21, 2015

Was treated with courtesy and respect . After a not so pleasant experience at another dealer your place was awesome . I don't have a lot of money ,I'm disabled and I left feeling better about people . My salesman Justin is a courteous and respectful young man , you should be proud . Thank you .

thorlazer

Sep 16, 2015

My wife and i purchased a Sorento there on July 3. As we were finishing paperwork we realized there was only 1 key for the car so we were told if they couldn't find it by the end of the day they would order us a new one and overnight it to us as soon as it came in. After 2 weeks we contacted them again if they had heard about the key thinking that would be enough time around the holiday to let us know about it's progress. After getting plain answers or not getting called back at all every couple of days for the next month and a half the order for the key was finally placed. Now it finally came in 2 and a half months after we bought the car and we're told we can come pick it up between 8 and 5 Monday to Saturday. After saying we wouldn't be able to have enough spare time to drive down there for another 6 weeks or so due to our business being very busy this time of year the reply was "Sounds good, it will be here waiting for you". If it wasn't for getting the first 2 oil changes for free i would never go this dealership again.

Candy & Joe

Aug 27, 2015

We had leased a Sportage from Gateway in early '14, but racked up significant mileage. Thanks to Justin and his manager, Jim - they worked up a new lease and we drove out in a 2016 Sportage. We love the car and highly recommend anyone to visit Gateway. They have an excellent sales and service staff that is attentive to their customer's needs.

Kristina Bruns

Aug 17, 2015

Mark C was my salesman, came out right away to great us. Listened to what I was looking for and brought a great SUV. Had all the options I wanted, including some extras. I have a very low credit score and they worked with me to get an affordable payment. Mark even helped me move my stuff from one car to other, including washing off my mats for me. The fiance guy Steve was very nice, did not pressure me into taking warranties or other things. Only issue was I was there for awhile, but they needed to get approval with different banks. i would highly recommend Gateway Kia and Mark Cole.

Toye

Aug 17, 2015

So far I have found Gateway Kia of Quakertown, PA to be the best dealership when it comes to buying cars. Keeping in mind there are numerous other dealerships that me and my family could have gone to to purchase our last 4-5 cars over the years, but we ALWAYS return here and deal with Jon Taylor. He is honest and down to earth and we won't deal with anyone else other than him.

SifuIEF

Aug 15, 2015

The whole staff was very friendly and attentive. I highly recommend this dealership to others!Very clean and professional atmosphere.Great selection of vehicles. Plenty of options.

Mike Resz...

Jul 28, 2015

Went to three different dealerships and bought from the one that was farthest from my home. Arrived at the dealership and was greeted immediately by a classy salesman. Showed me all the different models and features of the vehicles i was interested in, all while under a baking sun. With sweat pouring off him he still walked as if running a race to get different keys to different vehicles from the showroom. I even paid over one hundred dollars more at Gateway then i would have 3 miles from my home dealer, just because Jon Taylor put in the effort. I really enjoyed working with him and felt i got probably close to what i could have negotiating elsewhere. But he was so positive, why bother?

Liamsangel2

Jul 17, 2015

I cannot say enough of the Sales Team at Gateway Kia of Quakertown. I walked in a stranger and left as a loyal customer forever. Shopping on my own just having went thru a divorce was intimidating. I had a car to trade and wanted to purchase a new one. Tommy Madden made my whole experience one of ease and fairness. He listened to my wants and needs, pre-qualified what I could afford, made some suggestions, and put me in the car of my dreams all without ever feeling intimidated being alone. I would recomend this dealership to all women who are alone knowing your interest is what is important. When the Finance Manager told me they would fight for the best rate on my loan... I belived him. Try it yourself. Their friendly staff know their business. Ask for Tommy Madden.... best Salesman ever!

Ed from Glenside PA

Jul 14, 2015

Wonderful experience with John Taylor at Gateway KIA. Our lease had expired on our original KIA and John made the process of trading it in and getting another KIA Sorrento extrememly pleasurable. Spent time with us explaining all the new features.

SVCBearcat

Jul 14, 2015

Stopped by with my usual array of financial information and met with Jonathan Taylor. Jonathan answered all my financial questions directly before we even considered taking a car out for a test drive. After the test drive, Jonathan and his manager worked with me to arrive at a good deal. One of the best new car buying experiences I have ever had (and I've been doing this a long time :))

slickster

Jul 10, 2015

after having a bad experience from another dealer of the same car brand I switched dealerships and man are we GLAD we did.our salesman jon was so accommodating and the dealership was great you could tell they worked well as a team.The only reason we marked not appl on quality of repairs because we didn't need any repairs yet . And I suppose thats a good thing.

Jenn & Clara

Jul 7, 2015

I had been shopping for a sorento every day for over a week. Each one I found with something I didn't like... Interior color, high millage, price etc. When I called gateway I was stressed and ready to give up but Jon assured me if I gave him some time he would find me what I wanted AND THATS EXACTLY WHAT HE DID! I got a call about a half hour later followed by pictures of my perfect sorento! He even pulled the car for me so no one could buy it before I could get there (that happened to me at another dealer). Needless to say I bought my perfect sorento that night! Thanks so much Jon!

dmscott2136

Jun 28, 2015

I went to the dealership to trade my leased Optima in for a new Sedona! Everyone was wonderful. Everything went quickly and smoothly! I love my new Sedona. The salespeople aremvery knowledgeable and helpful.

Janet

Jun 16, 2015

We went to Gateway with all intentions to buy a car that day, but I was dreading the process of high pressure sales. We were on the lot 1 minute before we met our "guy" , a nice young man named Justin. I told him he was going to be sorry he picked us, but he took it all in stride. My husband is a wheeler and dealer. I must say he handled himself (and my hubby) with kindness and courtesy and he earned himself a sale that day, and we got a great car and a great deal. Thanks Gateway! Love my 2016 Kia Sorento!

Daniisavaki

Jun 14, 2015

As a recent college graduate it was really important to find a car that is overall reliable and well in my budget (student loans kill your budget). I stopped at many different dealers and none of them even came close to understanding my situation. The whole atmosphere of Gateway Kia is so welcoming and friendly, they're almost like family. They sat down with us, and without the hassle gave us the best price they could. Now I can commute to philly every day without having to worry about car problems and I'm IN LOVE with my new car! Thank you guys so much, you guys are awesome!!!!

emslang

Jun 6, 2015

I've been interested in a Kia for some time now but I'm a single woman so I did a lot of research before going into any dealership because I wanted to know what to expect and how to get the best experience out of my purchase. In deciding what kind of vehicle I wanted and how much I could afford to pay, I emailed a few dealerships asking if they would work with me and Gateway was the first to respond. Although they are further away from me than some of the others, I made an appointment to come meet with someone and that's where I was introduced to Jon. I told him what I was looking for and he immediately went to his staff and found what I was looking for and worked out an even better deal for me because I has chosen them out of all the other dealers and he knew I was serious about the purchase. Within a short period of time, we had made an agreement and I now have a wonderful new car to show for it!

Mohair Sam

Jun 1, 2015

Sales and finance people were friendly, informative. They also listened! They negotiated without rancor and paid attention to what I needed in a used car - and fitted my needs.

Agnes Preston

May 28, 2015

Very nice experience! We were shopping around and promised ourselves we will not get into any deal just yet...but I ended up leaving my little red convertible Mini Cooper love behind and drove home with a 2015 NEW RED KIA Sportage...heartbroken for my loss but happy the same time for my new love...Since I just enjoy my new car, not thinking too much of what I don't have, just enjoy my new ride, what is comfortable, safe and (fast)...the police is not reading, right? I can recommend this dealership for anybody! I love the fact I could lower my payment where I felt really comfortable with it...learned too, comparison between leasing and buying....and I find a way to have a new car for the price I love. Go KIA Gateway, GO!!!!

gaylema

May 25, 2015

It was a very pleasant experience. This is my very first new car and I am 64 yrs old. Jim and Justin were very professional. I am so pleased with my 2015 Kia Forte. Jim picked it out, Desert Sand is the color. He was very appreciative of my civilian experience with troop support during Operations Iraqi Freedom and Enduring Freedom in Germany and hence thought that the color was appropriate. I have no regrets and everyone thinks it a beautiful vehicle. I am particularly happy that the Kia Family dealership will be there for any automotive problems I may have. I would recommend this dealership hands down. Thank you for working a deal for me and I am forever grateful.

jimmy b

May 19, 2015

everyone at this dealership is friendly .they really work for you no matter what your credit is .they make it happen!!!! best place to buy a car ever... thank you so much.. MY WIFE LOVES IT..

crystalsmithson

May 18, 2015

I walked in the lot and they right away helped me in the direction of what I was looking for m They kept me right around the payment I wanted and did not waste time with processing the numbers. I loved their speed. My husband is now looking to get a new vehicle from them. I rate them much higher than all other dealerships I have been to.

Maryann & John

May 9, 2015

I was looking for a new car and stopped at another KIA which we left very unhappy with the sales people. They didn't want to talk about anything and that was ALL OF THEM (Lehigh Street in front of little airport) We still wanted a KIA so we decided to go to Quakertown and I'm happy we did. As soon as we walked in everyone said HELLO, Justin our salesman was sooo totally helpful. The whole ordeal from test drive to purchase was AWESOME!!! I would never go anywhere else, if you're in the market for a car GO TO KIA IN QUAKERTOWN, you won't be disappointed!!!!

maryann and john

May 9, 2015

I have never been so happy with buying a car. I was at another KIA salesman lets say was lazy didn't want to do anything to make us happy, even when we were leaving my husband asked a random salesman a question he really didn't want to be bothered at first then he must have thought how he answered he then came back and was a little nicer and I mean a "LITTLE" I then decided we would go some where else and that was Quakertown KIA and that's where we met Justin, ready and able to please a customer, and everyone was friendly!!!! I am sooo happy I bought my car there!!!

grinder

May 7, 2015

They were helpful and patient with us. The deal was great and personnel were friendly. I spent less time signing paperwork than ever before. I have also had good service experience there in the past.

Bob 1973

May 6, 2015

Good experience. No hassles and very informative sales group. Dealership is a convenient location for servicing. I have dealt with them previously. Would have looked a bit better break on the list price.

Soccer Mom 00

May 2, 2015

Excellent dealership with personable staff, low pressure sales, outstanding customer service after the sale, and a knowledgeable and trustworthy service department. This is why I continue remain a loyal KIA of Quakertown customer!

FamilyCarCollector

Apr 30, 2015

Low pressure, high class dealership with knowledgeable, friendly staff. My family had a pleasant experience shopping and buying from Gateway Kia Quakertown. Even our two toddlers had fun!

haymaker663

Apr 28, 2015

Great dealership Worked with Jim Mullin and Tommy Madden.Purchased 3 Kia since 2012 2012 Sportage 2014 Sorrento 2016 SorrentoHave been please with sales, service, and financial departments of this Dealership and also the KIA products.Gateway Kia of Quakertown is definitely a credit to the Kia Company,

lat

Apr 27, 2015

the salesman was good, and so was the salesmanager. evryone was very friendly, professional and kind

rus68

Apr 27, 2015

from the start everyone was great .from making coffee for me till i drove off the lot in my new optima// james thanks to all in the office staff

Caitlin

Apr 22, 2015

My car was recently totaled and I needed a new car fast. I was looking to buy but could not afford the car payments. After looking through my other options we got to a good price for leasing and although that was not my original intention - I felt like it was a good fit in the end for me at this time. They seemed to really listen to my needs and respect what I could and could not do financially. I would buy from this dealer again!

jm18015

Apr 14, 2015

I felt that they met my expectation what I wanted and was very please with the outcome.would highly recommend a kia and this dealership.

PretzelPeople

Apr 6, 2015

This is the third car we bought from Gateway Kia. They always seem to be able to answer any questions we have and work with us on price. I also get my vehicles serviced here. They are all very friendly people and I really don't want to single out one person. They all work well as a team and treat us as friends, not customers.

Klthomas

Apr 2, 2015

I've purchased two vehicles now at this dealership and I've had a great experience both times. They are friendly and really go out of their way to get you what you want.

tweber

Apr 1, 2015

Came back to KIA 6mths later to get the car I've been keeping my eye on. Mark Cole was my contact back in October and my luck...he was in!! He was tied up with another customer and Chris and one other guy (sorry can't think of his name) helped me until Mark was available. Even though the managers couldn't make the numbers work for the car I truly wanted and I had to settle for less, Mark did a great job! He sold the "lesser" car just like he initially sold the car I was dreaming of driving away in! March Madness advertisement was misleading and a bit disappointing.

rrhodes

Mar 25, 2015

Went to the dealership just to look and ended up with the car I wanted at the price I wanted. Chris the salesman was very down to earth and made this experience seamless and enjoyable.

rbart

Mar 23, 2015

When we came into Gateway Kia, we were instantly greeted by a manager and made to feel welcomed at the dealership. We stayed what we specifically were looking for and before we knew it we were hooked up with Rob who was determined to find us something in our price range and what we were looking for. No one pressured us to by the most recent model, everyone respected what we asked for. When it came down to deciding between two cars, Rob didn't pressure is into a car and let my husband and I take the time to decide which was best for us. Rob is extremely knowledgeable in the Kia brand and you can tell he is proud of the cars he sells! Everything from the moment we walked in the door to test driving cars to signing the paperwork was smooth and easy! Everyone we came into contact with at the dealership was welcoming and so easy to talk to and work with! Even with our 6 month old daughter in tow, we felt completely at ease. We drove off the lot in a new car and were absolutely happy with the service we received from everyone we talked to! We will definitely be back when it's time to get a new car! Thank you Kia of Quakertown for such a great experience!

Fadetofire

Mar 22, 2015

I had my best car buying experience at Gateway Kia. My salesman Jon was very friendly, experienced and really worked with me to get into the car I wanted.

Alkia

Mar 17, 2015

I have less than perfect credit. Alex and Justin worked very hard to find a loan, a car and a payment that was comfortable for me. I am very happy with my experience and I would definitely refer my friends and family to Gateway Kia of Quakertown.

cseider

Mar 3, 2015

Justin was friendly and knowledgeable. I enjoyed interacting with Jim as well. I had a very good experience with my sorento the past 3 years. I did not however enjoy being forced to write a min of 25 words. Thanks

Max mom

Feb 16, 2015

The salesman and sales manager were respectful and fair. No games. When we went to shop there was no pressure. Justin showed us various models and helped us find the one that really met our needs When we returned and ultimately purchased vehicle, they were friendly and they gave us a good deal with honest numbers. Price was comparable or better than Cosco pricing, Very happy with new Sorento.

Dpaciolla

Jan 26, 2015

Jon Taylor delivered on everything ! I would recomment Gateway to my friends and family because Jon Tayor made buying my Kia easy and hassel free.

Mr. Suzuki

Jan 8, 2015

Justin was awesome at the dealership. Not only was he able to help me get a new car, I was paying one off already and they fully paid it off and got me in a 2015 kia forte for only a bit more than I actually was paying for the old car. Best experience at a dealership!!

Alysemusser528

Jan 5, 2015

Great service. Friendly sales professionals. Would definitely recommend to others, as well as return purchasing. Perfect inventory at this location plus flexibility with customers wants / needs.

BrianDries

Jan 4, 2015

Chris Banner was an exceptional salesman. He was very personable, easy to deal with, and honest. He helped me to get the best vehicle that I was interested in. I would recommend him to anyone interested in purchasing a vehicle.

Cindy

Dec 22, 2014

Best Dealer ever!! Great experience, best deal on a new car, and most definitely best salesman - Thanks Rob

dee

Dec 22, 2014

I shopped around for a few weeks and found that Kia in Quakertown was on the top of the list for me because of the LOW stress feel of the whole process..I love my new car and highly recommend Quakertown KIA

Tom

Dec 16, 2014

Dealing with Gateway KIA started with the purchase of a 2013 Sportage EX. I thoroughly enjoy this vehicle and have had the service done at this location. The service staff has always been able to meet my request for an appointment date and time and the work is always done right the first time. My last service was for an oil change and tire rotation and while waiting I became interested in a used car which I wound up buying. Again the whole purchase was a pleasure. I will continue to have both cars serviced at Gateway KIA of Quakertown and have to thank Jay (Service Dept), Rob (Salesman), James (Business Ofc),and Alex (Sales Mgr) for helping making this a great experience.

BCJ

Dec 12, 2014

Was looking for a practical Sorento and dealership delivered within the price range my husband and I were looking for. Thanks again for making the experience quick and pain free.

Judy

Dec 8, 2014

I recently purchased a new 2014 Kia Sportage from Tommy. The buying experience was very easy and everyone was very nice to work with. I would highly recommend purchasing your next vehicle from this dealership.

pjsch

Dec 8, 2014

Always a positive experience when I walk into the dealership. Jon Taylor spent most of his day with me making sure I got the best deal. Everyone was very helpful and friendly. I've gone to other dealerships in the past and felt like the staff was cold, ( quick buy your car and leave). After leaving I felt like I just spent the day with family.

E&E

Nov 29, 2014

This is our first time buying a Kia. Tommie Madden, our salesman, was extremely helpful and had an excellent knowledge of the product. He was very friendly and not pushy in his sales technique. The only disappointment we had with the dealership was that after signing all the papers and taking delivery of our 2014 pre-owned Kia, we were given only one key! We were told that Gateway would supply a duplicate key without the remote, which was acceptable with us. After several calls on the status of the order, we were told there was no single key available and only came in a remote assembly. In addition it would cost $260.00 to purchase it and have it programmed. Having the need for a second key we did order the key assembly and set up an appointment for its programming. This is the first time in 50 plus years of purchasing both new and pre-owned automobiles that we were given a single key!

Kathy Dwinal

Nov 28, 2014

We went back to Gateway KIA for the second time and it was as efficient and pleasant as the first time!!We told them what we were looking for in a Sorento, within 10 min. the vehical was parked outside the showroom!! Ahh wanted it soooo bad took a ride wanted it even more Tommy Madden saw that it happened Thanks Tommy Madden and finishing up the sale was James Milligan completed it Thanks again guys!!

236design

Nov 26, 2014

Wonderful experience and fantastic people! We weren't looking to buy that day but their willingness to negotiate price helped make our car buying decision clear.

barb.b.place

Nov 20, 2014

Jonathan Taylor was great to deal with. He was knowledgeable about the cars and was not pushy. We went to look, not expecting to drive away with a car and within 4 hours we had a new car to take home. I would highly recommend Gateway KIA Quakertown to all our friends and family.

Gary Diaz

Nov 17, 2014

From the moment I walked in the door I was treated with respect and never felt pressured. The whole experience was comfortable and everyone was very helpful.

Patricia Lorraine Clemmer

Nov 11, 2014

After visiting several dealerships and researching many cars I found the right car and deal for me!Great team ! I finally found everything I could want in my new Sedona. They have many different styles. I love having a stylish 8 passenger van with lots of cargo space and seat options. The ride and handling are better than any other vehicle I tried. Can't wait to take some trips.

Happy in Souderton

Oct 31, 2014

Robert provided an excellent car shopping experience. He asked what type of vehicle we were looking for and then gave us a lot of options. After looking at the 2015, he also showed us some Red Tag models. One was exactly what we were looking for and we feel we got a very good deal on it. The warranty and free year's service along with free loaner sealed the deal.

Tom D

Oct 27, 2014

This is not your fathers car dealership. Walked in everyone was very friendly, the dealership was very clean. Mark my salesman was outstanding he listened to what I wanted as well as my budget. He knew I was on a very tight time frame, and he did his best to see that it was met. Jim the sales manager was also outstanding there was no pressure to buy, he went above and beyond of what he needed to do. I can now say I am part of the Kia family. Thank you all for all you have done.

Devward

Oct 22, 2014

Wonderful experience, would purchase there again. No complaints, I love my car. Do wish they would have had a black sportage in all wheel drive. I had to get a color I didn't originally want. It is growing on me though

Steve & Judy Hanner

Oct 21, 2014

This was the first car buying experience for us where there was no stress involved. Our salesman, Tom Madden, was very friendly and easy to relate to. Not pushy like many other car salesmen. He carefully went over the functions of the vehicle we were interested in and then let us take the car for a test drive. While in the showroom, they offered us cookies and something to drink. One salesman was even singing to the music. They were a very happy group. We would recommend Gateway Kia to anyone looking to buy a car.

tracyh16

Oct 20, 2014

My husband and and I came in to purchase a new Kia Sorento. Tommy Madden was our salesman. It was the best experience we have ever had in purchasing a vehicle. Tommy is an amazing salesman and was wonderful to work with. Tommy made every aspect of the experience very easy and also completely entertained our son as well. We would definitely recommend Tommy and Gateway Kia. Tommy is a tremendous asset to your company.

Tkooker

Oct 2, 2014

My experience with this dealer could not have been better the customer service was polite rather than pushy and I got a great deal! I highly reccommend this location.

Npaar

Sep 19, 2014

We truly had a wonderful experience with knowledgeable, honest, friendly staff! We appreciated the stress free environment and absolutely love our very first Kia Sportage!

bseville

Sep 8, 2014

Since 2011 my wife and I have purchased 5 new Kia's from your dealership. The latest purchase was on September 4th when we purchased a 2015 pearl white Kia Optima. Your sales people are #1 and we plan to buy all our new cars from Gateway Kia of Quakertown. We also get all of our service done at your service center. Your service center personnel and sales personnel are #1 to our family. Keep up the great work and we will continue buying and servicing our vehicle with your dealership.

Bob_Mpa

Jul 28, 2014

Treated you as a friend trying to help your family find the best car for you. After a weeks worth of research and working with several other Kia dealers, Gateway gave me the best deal for my family. B. Martin

Brynbrook

Jun 24, 2014

It was great doing business with Vince .friendly, not pushy, very helpful and honest. Love the kia soul! Thanks Vince it was a great experience

Brittany06

Jun 11, 2014

We were treated great at Gateway Kia in Quakertown. We were not pressured, and the employees couldn't have been nicer, or more helpful. We wouldn't want to buy a car anywhere else.

Nina

Jun 10, 2014

Gateway Kia of Quakertown has really shown me that there are different levels when it comes to car sales. Everyone was nice and courteous especially Ciara Figliuolo. She was patient with me and worked vigorously to get me into my choice of car at a price I was comfortable with.

angelamosby

May 23, 2014

Gateway Kia is an excellent dealership! I have owned the Kia Sophia, Sedona and Amanti in the past because I love the brand and the care and service provided by Kia. Gateway Kia has an excellent service department and sales department. The sales representative, Doug and manager Jim Mullen offered an exceptional package and trade for my beloved Amanti for a beautiful Optima Hybrid. This was an outstanding car shopping experience!

mpinkney12

May 21, 2014

The whole experience was a pleasure. There was no pressure. John showed us what we wanted to see and did not try to sell something we did not want. Once a deal was made it did not take us long before we were able to go home with our cars.

ballekh

May 20, 2014

Best experience in car buying. Jon was very well versed in the car. He answered all of our questions and then some. He reviewed the interior components so we were comfortable with their use

Deegiordan

Apr 23, 2014

Hands down the easiest and most pleasant car lease I have ever done. Ciara was knowledgeable and friendly, and answered every question. Every aspect of the lease, from the negotiation to signing the papers was a breeze. I came from Staten Island to Pennsylvania to get this car and everyone was very accommodating to have as much done as possible when I arrived to expedite the process. The car was ready to go when we were. Bravo!

oldwiz

Apr 14, 2014

This dealership has great customer service where they go out of there way to give you a great price.Would recommed this dealership to all my friends.

DennisVaz

Apr 11, 2014

Bought a Sportage EX in Jan. and just bought a Forte EX hatchback last week. We love both cars. They ride nice, they are quite and comfortable. VERY HAPPY!!!! The sales force was very helpful, courteous and attentive. The feeling of walking into a pleasant dealership is noticed as soon as you enter the front door's. It must be a great place to work because every one seems so content and that reflects on the customer, at least it did for my wife and I. I can't say enough about Kia of Quakertown, and Vince who was are sales person both times. He appreciates a good joke, so don't hesitate to share it. We did go shopping at other places, they did not get our business. They are lacking what I described above. Thanks guy's for turning something my wife and I had to do into something that we are glad we did.

Deb and Dave Paschall

Apr 8, 2014

The worst part of going to a dealership is the pushy salesman. This is one of the first dealerships that we felt like they were our friends and not salesmen. The minute Vince Joyce walked out and shook our hand, he LISTENED to us and what we were looking for. He didn't try to push us into something that we couldn't afford. He asked us what our budget was.. never has a salesmen ever done that. The rest of the staff was just as pleasant. I have done nothing but praise them to my co-workers and family since I left the dealership. We will absolutely be going back to them when considering our next Kia.

K-MAN

Apr 8, 2014

We lost our "weekend warrior/winter suv to a telephone pole in February. I called numerous dealers and gave them my parameters for a used suv or crossover, ie.......how much I wanted to pay, year, mileage etc. Within a week, I heard from numerous dealers with their "come on in, we can help offers." A couple of days later, I heard from Jon at GATEWAY KIA. He proceeded to affirm my terms and provided infomation on a 2011 KIA SORENTO that was exactly what I wanted. We agreed to a deal over the phone since I live over an hour away. I met with Jon the next night, drove the KIA and signed off on it. It was a pleasure to deal with a company that did not try to first get me in the door. They even provided refreshments for my grandson. I definitely recommend GATEWAY KIA and Jon Taylor to anyone who wants to be treated as a person instead of just a customer.

10yostbri

Apr 8, 2014

I recently leased a brand new 2014 Kia Soul Plus and love it. I had a wonderful experience working with Ciara Figliuolo and plan to recommend Gateway Kia to all my friends and family!

Shearer1

Apr 8, 2014

Gate Way dealership has always performed above expectations ever since I moved here over three years ago. It did not matter whether my vehicle was a KIA or a Dodge; Gate Way KIA fairly assessed the vehicle issues performed the work at a fair price( this is not the experience I had with the Dodge dealer) . My Dodge pick up had over 130K miles and it was getting time to get a new vehicle. As I was dropping the truck off to have KIA service it, Tom Madden saw me and my wife and asked if I would like to look at the new Sorento, we said why not. We looked it over and found the new Sorento to be a great car. When I came back the next day, Mr. Madden asked if we would like to take the Sorento for a test drive, we did. It drove beautifully. I told him we were just starting the process and I would also like to look at the Honda Pilots. He said that's great, but lets get some numbers on the Sorento and see where that goes. We did, and they even gave me trade in numbers for my Dodge. After reviewing the great price and financing we knew the Sorento was the car. My Gate Way salesman was fantastic through the process, there was never any pressure, and they let the price and quality of the vehicle talk for itself. This sales experience and the great service we have always had from Gate Way KIA have made us customers for life. As I discussed the experience with my wife, we could not have asked for a better dealership; they really do take great care of us

jam3045

Apr 1, 2014

We visited many dealerships but ended up back at Gateway Kia. Ciara Figliuolo was very polite and easy to work with. We got exactly the car with options we wanted. No pressure from the sales team.Happy with our experience at Gateway.

lopez615

Mar 31, 2014

BEWARE of Gateway Kia!! They LIE to get you into a car that you DO NOT want!!! We were pushed into a Kia Sedona and told that after a year if our credit score went up we could trade the car in for another, more desirable model. After a year of owning a KIA Sedona we were totally turned off, between the way it handles in ran (fish tailing and sliding) to the RIDICULOUS financing we were shoved into (19% interested rate with a CUT-THROAT lender). With that being said, we decided to go back to KIA 14 months later to trade the Sedona. Well, apparently despite the promise of being able to trade in the van for a different car as long as our credit score went up (which it did by 100+ points), we were told we were too "upside down" on the loan. They were only willing to give us 16K for the Sedona when we purchased it at 28K. The car depreciated by 45%!!!!! Our loan hasn't budged despite us making over 9,000 in payments and we are now stuck in this loan!!! The saleperson we had last year was JAMES and he is now the finance manager. BEWARE!!! Oh they also use a credit scoring system that automatically adjusts your score to be 40-50 points lower then it actually is (thereby enabling them to be able to capitalize on high interest sub prime loans). Do NOT get wrapped up in this dealership they are HORRIBLE!!!!!!!!!

tombunny1

Mar 29, 2014

This is my 2nd car we got from Tommy and VERY happy with both of them.Tommy and the rest of the people at Gateway Kia are great to work with

bslattery

Mar 26, 2014

We had a great experience at Gateway Kia of Quakertown. Ciara was wonderful to work with and she did everything that she could to meet our needs! Thank you for my 2014 Kia Forte5, I love it!

anitatrasatti

Mar 25, 2014

Ciara was very patient with us and went out of her way to make us feel satisfied. We appreciate her bringing the car to us since we were short of time.

Glendagriffin8888

Mar 25, 2014

I moved back to Pa after living down south for 12 years . My daughter Sabrina Steckel bought a car from Gateway Kia (Sportage) and has always spoken highly of her vehicle and the service she received there. I mentioned that come spring I wanted to look for a new car., she said whenever I was ready she could introduce me to Kia's salesman Tommy Madden and see if I liked any of the Kia vehicles.The employees were all very friendly, courteous , knowledgable and professional. I enjoyed my experience in purchasing my 2014 Sorento.I believe salesman Tommy Madden went over and beyond to help me find the right car. He listened to my needs and concerns and together found that the Sorento best met all my needs and expectations. I would definitely highly recommend Gateway Kia and the friendly staff, especially Tommy Madden.PS. A little footnote, but I feel important. The ladies restroom was very clean and to me that tells a lot about a business.

rcfilewicz

Mar 19, 2014

Jon was unbelieveable...There was no pressure, quick service and a great price. Everyone there at Gateway accomadated me and my family, and had us on the rode with a new car in no time. I would gladly recommened them to anyone interested in great service and great experience

ReneH1978

Mar 19, 2014

I had great service form my salesman ! Pleasant and made the buying a car very easy :-) happy w my sportage and runs great and is very comfortable ! Thanks

delawareriver

Mar 18, 2014

love my gateway Kia dealership purchased a 2012 Soul and as usual went in for my 3000 mile oil change and drove out with a 2014 Soul. Love my new car. And as my last purchase there this one was easy and affordable. Thanks Jim and Johnny for making my new ride happen.

Joe & Candy

Mar 7, 2014

Our 2011 Kia lease was expiring, and we received quotes from Honda, Hyundai and Chevy on competing SUV's. Gateway gave us the best deal on a new 2014 Sportage - and saved us $1,000 in the process. Vince Joyce is a top notch salesperson - relaxed and low key, and no pressure whatsoever. We are new to the area from NJ, so that was refreshing. Vince has excellent product knowledge and pays attention to detail. He even made sure that I got a veteran's discount. Everyone we met at Gateway is friendly and helpful. Thanks to all of you for a pleasant buying experience.

rjeng

Mar 4, 2014

Vince met me at the door. I was very up-front with him about my financial situation. I told him my available down payment (along with my trade) and a monthly payment I felt I could handle. Vince and Larry worked hard to get me into a car I could afford. I walked in hoping to find a decent used car I could live with. I walked out with a brand new 2014 KIA Forte XL that will work great for me and my three kids. Great deal. Great car. Very satisfied with the overall experience.

Jwallander0729

Feb 14, 2014

I went to Quakertown Kia feeling very discouraged about being able to purchase a vehicle. I have been through a tough messy divorce which lead me to start my life over. Unfortunately my ordeal left my credit severely damaged and it has taken me years to repair it. I still did not have a good score in fact it was very poor , however the gentleman at this dealership were willing to speak to me and try to see how they could help. They got me in the vehicle I wanted and most important needed. They don't know it but they gave me the first chance I needed to truely start over and I will forever be grateful. They didn't just sell me a car that day they gave me so much more. This has become my only place to go for a vehicle and I will recommend them to everyone I get a chance to! Thank you so much from the bottom of my heart .

eklein03

Feb 13, 2014

Product specialist Ciara and James in finance were very friendly getting me through the process of leasing a new Kia Sorento and giving me an opportunity to purchase the vehicle at the end of the three year lease. I parked my old broken car in front of the dealership and drove away in a brand new Kia in quick fashion.

takenbyalemon

Feb 5, 2014

I purchased a new Kia Sportage for my wifes birthday. Within a month of purchase the problems began. Driving to work one day in a rainstorm the car stopped running on Rt. 309 creating a very dangerous situation for my wife. It turns out there was a service bulletin for this problem that we were not notified of. We received the car back 2 days later than originally promised. The next time a problem occurred my wife was going to work again, the temp gauge shot up to hot and the car had to be towed back to the dealer. This time the tech who fixed the service bulletin created another situation by failing to check or fill the coolant level. We can not recommend this vehicle or dealership to friends and family for their future purchases.

debrosa8519

Feb 3, 2014

I gave the rating due to the service and the employees. They tried there best to assist me with a comfortable vehicle as well as affordable. They gave you the respect you deserved because after all it is a business. They allowed you to come i to their lives and acted human like they are. You would be surprise these days all anyone cares about is making that dollar and James was a real person who shared realness to me. He is an excellent employee for the Kia dealer ship, and knows how to take care of his customers. He was appreciated more than he realizes and hope he makes an impact to people anywhere he is or goes thank you Kia!!!! Thank you James!!!!!

cortediego

Jan 26, 2014

Joyce was so customer oriented. He eaher to listen what I wanted for options, color, price range, financing, service, etc. I and my wife enjoyed buying experience.

ladyelbows555

Jan 24, 2014

Rob was very friendly and professional . He answered all our questions and helped us find the car that we were looking for.Larry was very helpful in explaining the papers that were needed to be signed , he explained to us about gap insurance and extended warranty. I would definately recommend this dealership to friends and relatives.

CrystalMW

Jan 16, 2014

This was my first experience of buying a car on my own. I was dreading the sales pressure and was afraid I was going to be talked into a purchase I didn't need and couldn't afford. Jon was not what I expected. I was actually comfortable talking to him about what I was looking for and never once did he hit me with a sales pitch. I told him what I needed and he drove it to the door at our first meeting. It was a pleasant experience! I was honest with him, he was honest with me, and my new car is in my budget and I walked away with zero buyer's remorse. I can't stress enough what a relief it was to be able to deal with such a respectful professional.

luvmypets1

Jan 16, 2014

Great Dealer Ship... Sales Rep : James Milligan, and all managers were Great to work with, Excellent Exprience, I am Very Happy !! Will be back in the future ..... and James Milligan to be my sales Rep, I have been to many other dealer ships in the past, but this one beats them all !!! Very Friendly people, Best Dealer ship by far...... Traded my 2010 KIA Forta for a 2011 KIA Sorento , and I am loving my Sorento... Thank You James Milligan, and managers for your hard work getting me in the KIA Sorento.......

DennisVaz

Jan 14, 2014

Went in after our last snow storm on Friday. Everyone was working all night to get the lot cleared of snow, everyone looked exhausted. Vince was the first to greet my wife and I (with a smile). We needed a car by Monday so we could get to work. My Explorer locked up on Friday in 4 wheel low and wouldn't change.Needless to say we were not happy campers. It's one thing to go out and buy a car when you want to, but buying because you have to is a different story. This happened 2 years ago, $15.00 part on the inside of the transmission $1600.00 to fix. 1997, 183000 miles, not worth it. Anyhow, Vince showed us a 2011 Sportage EX which we liked and after a few hours of laughing with Vinny and Paul and Paul getting the monthly payment into our range we signed the papers. Everyone was very friendly and made our experience at Gateway Kia a happy and memorable experience. We love the Sportage, and when my wife and I get ready to get rid of our other car we are going back to Gateway. Thanks Vinny and Paul for turning our bad day into a good one.

rcamp89

Jan 2, 2014

Unfortunately I had to have my Sorento serviced at this joke of a service center. I do not recommend this place to anyone. Not even my worst enemy. I had a recall done and not only did it take forever to complete but they broke a part while doing the job so I had to come back a second time for them to replace the part they broke. Well I get there and they tell me that the part never came in. Ok now THIRD time in and they get it right BUT the part they "replaced" had a scratch on it and they tried to get it by me and didn't think I would notice. When I went in to ask why the part was damaged Jen the service advisor said "well we don't have very experienced mechanics so they probably did that and didn't tell anyone" REALLY??? WHY would you throw one of your co-workers under the bus like that????? The "service director" Chuck Bradshaw was no help either. He didn't seem to care that I had to come back 3 times for the same thing. That service center is in some serious trouble if that's how they treat people. I'd be willing to bet they treat their employees like that too if they can openly admit they don't have an experienced staff.

hbowers

Dec 14, 2013

This is my second time working with James, and both experiences have been great. I will definitely share my positive experience at Gateway KIA with my family and friends.

fangordon

Dec 10, 2013

I have worked with many dealerships in this area and I will keep on coming to Kia. Everyone from the sales staff, to the service department, and business office are fantastic. The first time was 2 years ago with Tommy Mollen as we purchased a Kia Sportage. I would not use any other salesperson we really liked him and he was so informative and a great sales person. While deciding to upgrade to a Sorrento he talked to us about the 4 cylinder versus the 6 cylinder and let us drive both vehicles. We then decided on the 4 cylinder and we completed our purchase with the business office employee Laura Weaver, who we found out I grew up with her mother and we had a very pleasant time getting the financing she took her time to find us the best rate and everything. They worked with us fantastic and it is a very clean and friendly dealership. This is why it will be a Kia product in my home from now on. Thanks again for making us feel like we are a part of the Kia family.Jill and Doug Bleam

Deidre Boyer

Dec 4, 2013

This was my first time buying a car for myself (I'm 25), & of course, I was nervous about it. I had been to a couple different dealerships before & felt rushed & pressured into making a purchase right away without really having all my questions answered & all. But I didn't feel that way at Gateway Kia. Everyone was very nice & answered my questions. I didn't feel rushed so much. I just went there one day to find out more about the Kia Optima, the car I wanted. Little did I know that I would be driving one home later that day :) They made me a fair offer & made my first time buying a car a great experience. Also I just want to say a special thanks to Rob Morrell :)

afresoli

Dec 4, 2013

Happy with Kia Sorrento, drives quite nice. Took a little long for the paperwork but I guess that is typical. Was happy they allowed me to take ownership of my new vehicle the following day. Mr. Madden was nice to work with.

Dbdona5642

Dec 3, 2013

Jon Taylor always does an AMAZING job...our family has bought 6+ cars from him and every time he delivers! You are lucky to have him on our team. It's people like Jon and service like he provides that keep us coming back to Quakertown Gateway Kia.

Yeakelk

Dec 3, 2013

We were assigned to Jon when we walked in and he did a great job showing us what was available and in our price range

Sherry K.

Nov 7, 2013

I had the best overall experience when buying my car here. Everyone was so nice and helpful and it didn't take up hardly much of my time at all. Thank you so much and I am loving my car!!

bseville

Oct 30, 2013

I received a phone call from Ciara Figliuolo advising me of some great deals going on with new Kia's. I explained to Ciara that my current lease was not up until April, but she stated that I should at least stop in and check out the deals. On October 30th, I met with Ciara and after knowing where my bottom line was, she was able to get me into a 2014 Kia Sorento. This was the first time I dealt with Ciara and all I can say is she is an outstanding sales person. In 2011 I became a Kia customer for the first time. In March of 2011 I purchased a 2011 Kia Sportage and in April 2011 a 2011 Kia Sorento. So this is my 3rd vehicle I have purchased from your dealership and all I can say each and every time, from the beginning to end all your employees was very nice and pleasant. You have a great staff and you should be proud. I have dealt with numerous car dealers over the years and Ciara is one of the best. Keep up the great work and when I'm ready to trade in the Sportage, I will be calling Ciara.Foster SevilleA very happy customer, again!!!!!!!!!!!!!!!!

soulkia

Oct 30, 2013

James went above and beyond to fulfill my car needs. He assisted me with my previous leasing experience so I was glad that he was available to guide me through this one. Very knowledgeable and friendly. He is all about customer service which will bring me back again.

bhoell

Oct 29, 2013

We have never had such a pleasant vehicle experience. We will be sure to recommend both your dealership and your salesperson, John Taylor. Love, love, love my new Soul!

Wendy

Oct 23, 2013

Your salesman, Mr. Vince Joyce, was friendly, very knowledgeable about Kia SUVs, but most importantly, he did not pressure me -- but instead listened to what I really wanted and worked to make it happen. Jim also helped make my mission a possible one that day! :)

Rafazio

Oct 22, 2013

Amazing dealership to work with. Could not have asked for a better experience. Everyone was very helpfull. I would reccomend this dealer to all my friends and family.

JANICE C.

Oct 11, 2013

GREAT TO SEE HOW WELL ALL OF THE EMPLOYEES GOT ALONG AND ENJOYED EACH OTHER AS WELL AS THE CUSTOMERS. I WAS ASSISTED IN CHOOSING THE BEST VEHICLE FOR MY REQUIREMENTS BY JAMES MILLIGAN. BUYING A NEW VEHICLE WAS A PLEASURABLE EXPERIENCE, AND I LOVE MY NEW SORENTO! I WOULD RECCOMMEND GATEWAY KIA AND JAMES MILLIGAN TO FRIENDS AND FAMILY OR ANYONE ELSE WHO ASKED. JANICE C., BETHLEHEM PA

mkivins

Oct 7, 2013

Tommy was a great dealer. We were very happy with the service he provided. He was very attentive to our needs when buying a new car.

RLRO7946

Oct 2, 2013

JAMES MILLIGAN MADE SHOPPING FOR A NEW VEHICLE AN ENJOYABLE EXPERIENCE. HIS KNOWLEDGE OF THE KIA LINE HELPED ME TO MAKE A DECISION WITHOUT QUESTIONING MYSELF OVER AND OVER AGAIN. HE WAS ABLE TO ANTICIPATE MOST OF MY QUESTIONS BEFORE I VERBALIZED THEM, AND HIS SENSE OF HUMOR MADE ME FEEL VERY MUCH AT EASE. JAMES, AS WELL AS THE OTHER EMPLOYEES, SEEMED TO BE GENUINELY INTERESTED IN THE TOTAL PURCHASING EXPERIENCE. HIS FOLLOW-UP CALL MADE ME REALIZE I WAS NOT JUST ANOTHER CUSTOMER. I KNOW I HAVE PURCHASED THE RIGHT VEHICLE FOR ME, AND I LOVE MY NEW CAR.

ronrio5

Oct 1, 2013

We were very pleased with the service that James Milligan gave to us. Everyone was very nice and professional. We would like to say thank you for everything that you did for us. Ron and Denise King.

DONNA S

Sep 24, 2013

WE STOPPED BY GATEWAY KIA JUST TO LOOK AT VEHICLES. WE MET SALESMAN JAMES MILLIGAN. HE WAS VERY PROFESSIONAL, KNOWLEDGEABLE, & FRIENDLY. JAMES AND THE STAFF WENT ABOVE AND BEYOND TO GET US THE RIGHT DEAL. WE ENDED UP DRIVING HOME OUR 2014 KIA SORENTO... GREAT DEALERSHIP!

Tay1018

Sep 23, 2013

I do not have enough words to describe how pleasurable my experience was with Jame Milligan and the rest of the Gateway Kia dealership. I was in a tough situation with my previous vehicle and they turned it around for me. I drove off in a brand new 2014 Kia Forte and absolutely love it!

Lou c

Sep 9, 2013

Jon Taylor was great I went told him what I was looking for and what I wanted payment wise and told him my issues and they nailed it quick easy and painless great job gateway kia definitely recommend

msamsel

Sep 8, 2013

I had a wonderful experience with Gateway Kia of Quakertown. My salesman, Jon Taylor was very knowledgeable and listened to my wants and needs and helped me to find my perfect car. I never felt pushed or rushed into my decision. The whole dealership worked hard to make my new car purchase a smooth and successful one! I thank everyone at Gateway Kia of Quakertown. I will definitely go back to that dealership again!

JazmynMG

Aug 16, 2013

This is the best dealership I've ever been to. The salesmen were incredibly helpful with working with my budget and my trade-in, which wasn't in the best shape. Walking away with a new Kia, I truly felt like family to these two guys. I very highly recommend!!!

All things are possible

Aug 12, 2013

Gateway Kia made the buying process and car selection easy. They also made the car affordable for us., They were helpful in the whole process. I would highly recommend this dealership to anyone who is looking for an automobile. Further more, I would recommend John Taylor as the dealer to go to. Thanks Again Gateway Kia!

phil8484

Aug 9, 2013

the professionalism and caring that was extended to us was what all sales forces should strive for. Keep up the great work. I will definitely recommend you to anyone looking to purchase a new vehicle

tk94aspen

Aug 9, 2013

I must say, Jim Milligan was very friendly, courteous and aware of my needs in the way of the vehicle for me. My visit was very pleasant and Jim made sure to inform me of all my options and any detail information I might need during the process. I am extremely satisfied with my purchase at Gateway Kia unlike other dealerships I have visited in the past where they are more worried about the sale and not the customer needs. I don't think I have had a better experience while buying a vehicle. I see myself returning and purchasing my next vehicle at Gateway Kia with Jim as my sales consultant. He is very efficient but makes sure the customer is well informed and not a victim of a bad sale. You have a great sales man there with Jim Milligan. Thank you for my new work truck, Tom Knoeppel / TK's Painting Concepts LLC.

joefahey52

Aug 5, 2013

This is the second Kia we have purchased from this dealership. James Milligan makes the car buying experience pleasant. Having been in the car " business" for years this time was the easiest purchase I have ever been involved with. I will continue to use Gateway for my needs even though I live 25 miles away.

Tleva58

Jul 29, 2013

James was attentive and explained everything well so I knew what the features were and what I was getting for my money He asked if I needed anything while I was waiting and had a smile the whole time

Dbarats

Jul 27, 2013

We were VERY pleased with Gateway KIA. We had previously picked out the car we wanted and then visited several KIA dealerships in the area. Gateway offered us the deal that the other dealers couldn't. They beat the best price we had gotten plus gave us upgraded options. We also felt everyone we dealt with was very friendly and professional. I would definitely recommend Gateway KiA! On top of that--I ABSOLUTELY LOVE MY OPTIMA SXT GDI!!

LeonardKulp

Jul 17, 2013

Good group of sales people. they worked hard in a short period of time to get us on the road with as little problem as could be expected.a good stop if you need a car.

Greg morris

Jul 16, 2013

Friendly, easy to work with, great place if your looking for a new or used car. They showed me what I could afford without making me overwhelmed.. Thank you

mrsorento

Jul 15, 2013

This is the Third vehicle that I have leased from Gateway Kia in Quakertown, PA. I love my new 2014 Kia Sorento and I love working with the guys at Gateway Kia. Always professional, always a great deal, a real pleasure to do business with them. Keep up the good work. If you want your next car buying experience to be a truly fun one, go to Gateway Kia and work with James Millligan in Sales.

kiddch

Jul 11, 2013

We would recommend this dealership because we believe we got a good deal on our Sorento, and also because of how well we were treated by everyone who assisted us with our purchase. Tom Abate was very helpful, answered all our questions and we never felt pressured to purchase.

glennt4fun

Jul 1, 2013

got a good trade in value on my chevy impala,,good pride on the kia optima,,and I love it...go turbo baby, sales manager and tommy did a great job to meet my needs and find me what I wanted and the price I wanted also

Albertjames21

Jun 25, 2013

Jon and the rest of the group at Gateway Kia were extremely friendly, helpful, and fair. They didn't just push a car on to me like most dealerships, they listened to what I needed and fit me to the perfect car. Never thought I'd be this excited about buying a Kia but I will definitely be back again.

auntiemare

Jun 24, 2013

In all the years I have delt with sales and people. I have never enjoyed and been so impressed, with the quality of service,knowledge of product, egerness to assist a customer. As I was with Tommy and The Kia associates. I will always recommand, Gateway if someone is interested in buying a car. It was truly worth the time! Tommy Madden is very special, Just meeting him is a gift! Thank You Mary Jane Pettit

cwenderoth

Jun 24, 2013

Our first impression of Gateway Kia was outstanding. Jon Taylor was there to greet us with a smile immediately and offered a test drive without us asking. Jon and the other members of the Gateway Kia team did a great job of making the deal work for all. Thanks again!!

cmanderson45

Jun 18, 2013

I went into the dealership without any idea of what I wanted other than something affordable. All of the guys at the dealership were great in helping me find something that I liked and something that I could afford. I had totaled my previous car and owed money on it still, but they even helped me find ways to get some of that money back and took me through the entire process. Each of the guys at the dealership were friendly and personable as well. It was such a great experience that my mom went back to get a new car for herself from them!

leonmazurie

Jun 17, 2013

My wife and I found Tommy to be very courteous, professional and friendly. He was very knowlegeable with the products he was showing us whcih was the Sportage and the Sorento. Ultimately we selected the Sorento and am not disappointed that we did. I will recommend Gateway KIA and Tommy to family and friends.

lbangert

Jun 7, 2013

The experience of purchasing a vehicle from Gateway Kia was probably the best of all the experiences we have had purchasing a vehicle. It was pleasurable, informative and easy going. All of our questions were addressed to our satisfaction and made the purchasing process a lot easier. Our salesman was very good in demonstrating the operation and mechanics of the devices and operation of the vehicle. He definitely left no stone unturned. We would recommend Gateway and our salesman to anyone we know looking for a vehicle.

mbatchlett

Jun 7, 2013

I received great service in sales and bought a new car. I will definitely come back there for my next car because Jim Mullen knows his info on kia's and really helped me out!

tarastevens1

Jun 7, 2013

We had a wonderful experience. James and Barry were knowledgeable and friendly. I love the no hassle, no run around, in and out honest service.

gailblase

Jun 5, 2013

John was great! On Monday, my '97 car broke down and was going to cost too much to fix. I needed a car! John helped us find a car my husband and I both love! He also helped us get the best possible price. I was able to drive home my new car Monday night. John gave me a lesson on all the amenities the car offers. Tomorrow I go for my GPS lesson. Thanks, John! Gail Blase

thomak30

Jun 4, 2013

One of the best car buying experiences I've every had. The sales staff was friendly and honest. When I asked a question, there were straight forward answers, no beating around the bush. They entertained my small children while we were there and were just super friendly. I walked in and told them what I was looking for and was out of the dealership within 2 1/2 hours with my new (used) Kia Sorrento in the payment range that I was looking for. Overall a really great experience.

lcapraro

Jun 1, 2013

This is the second new Kia I have purchased, and I could not be happier with Gateway of Quakertown! My salesman, James Miiligan, was extremely helpful both times. He is friendly and knowledgeable without your typical "car salesman" persona. As far as the cars themselves, my Forte 5 door was a great car for the money, and I'm finding my new Optima to be luxurious and also a great value.

skressler

May 13, 2013

I went to Gateway Kia to look at a few cars. I honestly had no intention of purchasing a vehicle today. I drove three different models and fell in love with the Kia SOUL. I knew my budget would only allow for a used model but James Milligan educated me about the benefits of leasing and I leased my new soul for less money than buying a used one. I am so happy and would recommend James and the guys at Gateway Kia to anyone looking for honesty and sincerity. Thanks so much. Love my SOUL!

Willlor2

May 13, 2013

Loved our experience! Everyone was great and went above and beyond! There was no pressure I knew what I wanted and they made sure I could walk out with it!

bobbiep

May 2, 2013

My experience at Gateway Kia was fantastic as were all of the people that helped me out, especcially Tommy Madden,they were knowledgable,courtous,and friendly!!

Jsk1974

May 2, 2013

I recently purchased a 2014 Kia Sorento from James Milligan. I couldn't have asked for a better salesman. He's one of a kind! James really takes the time to go over everything & make the buying experience more than pleasant. He's extremely knowledgeable, sincere, kind & very professional. He made sure that my new car was perfectly detailed before purchasing. He generously spent his time explaining every feature inside the car & helped me set up everything that I needed before I left. I know that I can count on him for whatever I may need in the future regarding my Sorento. I'd like to thank James for helping me & truly caring about my new car experience!

klbaker

May 2, 2013

The folks at Kia Gateway were excellent! We went in looking for a very specific situation, and they made it happen, point blank. Really can't say enough good things. Good people, aiming to please! Thanks!!

FallsCoachTodd

Apr 30, 2013

Jon Taylor is an awesome! Best experience I've ever had in buying a new car. We got right to the bottom line without spending hours of negotiation. Thanks John!Todd

ne302

Apr 29, 2013

There wasn't any pushing for us to buy the car, I told them what I was looking for and Jon showed us the right car and didn'ttry to show us something I wasn't interested in.

chanceterrier

Apr 23, 2013

I went to the dealer to have my car serviced for an up coming trip to Alaska. The service manager Scott was terrific, he knew what i wanted done from previous conversations. When he saw I had not had a specific service done previously (timing belt) he cautioned me on not having it replace on such a long trip, but he didn't pressure me which is why I was so impressed. After they looked over the entire car they did find a few other things that had to be done, which considering I have only ever had general maintenance since I purchased it in 2005 wasn't bad. While I was waiting for my car to be done, I was looking at the new ones in the show room and that's where I meet Cindy, after exchanging chit-chat we were talking about my up coming trip. She asked me if I was interested in buying a new car to which I replied No. We talked some more and I then went out to look at some used Kias, I did see one I liked and she graciously worked up a rough cost for me to review even when I told her I wasn't in the market. After speaking with Jim they worked on getting me a loan that fit into my budget. They we both so professional and kind I felt very at ease.I drove off that day in a beautiful new Sorento EX for me. My first Kia was a 2005 Sorento LX and I loved that car, it has been one of the most reliable cars I have owned. it just made sense if I had success with the first Sorento why not get another? Thank you Cindy for the great experience in purchasing my second fabulous Sorento, thanks to Scott who was honest but not pushy on my repairs, and thank you Jim for getting me the loan. You guys are great, that I may have to come back from Alaska to purchase my next car when the time comes.Thank you all, Nancy D

htrujillo8

Apr 18, 2013

I have giving the rating I have simply due to the wonderful sales lady Cindy Fox. Cindy Fox was an excellent person to work with in the sale and purchase of my vehicles. She was very friendly and personable throughout my experience. She made me feel extremely comfortable during the whole process and I enjoyed working with her. I would highly recommend a friend to Gateway Kia and would give Cindy's name to them in order to have the same experience as I did working with her. Thank you so much!!Heather Trujillo

kararose67

Apr 12, 2013

What A GREAT car buying experience!! Nowhere near new to it, and honestly, these were the NICEST people I've ever dealt with in buying a vehicle! Vince, my salesperson was the sweetest guy...friendly, knowledgeable, and got to know me as a person and what my life needs are first in order to help me pick the BEST vehicle for me. He followed up when he said he would and worked hard to get me into a vehicle that i loved. Jim was also very helpul and knowledgeable and took the time and then some to answer all of my questions no matter how silly they were or how many times i asked them. EVERYBODY at Gateway Kia in Quakertown was very nice and personable. I purchased a used vehicle and it was EXACTLY what i was looking for. My family and I are SO HAPPY and i ADORE my new vehicle which I plan on having for a very long time, and when the time comes for a new one...I WILL certainly be going back to Gateway Kia! Thank you Thank you Thank you for everything!!!

kayewear

Apr 9, 2013

Johnathon came right over to us when we arrived and was very personable and helpful and listened to what we said. We went in thinking about a rio . Our neighbors just got a Rio and my husband was very impressed with it when he drove it. But when we got there Johnathon told us to look at the soul it would be much easier to get in and out of since that was one of our concernes. He was right and after checking them both out we whent with his advise and got the Soul. He took us threw the service department and introduced us to them and said we get free oil change and tire rotation etc for a year. We would go back there again and tell any body else to check out the Kia and ask for Johnathon.

delawareriver

Apr 5, 2013

I have never experieced a dealership as this one. Not only did I purchase a great car that I had wanted for sometime, but also made some great friends. Cindy has been wonderful. I as a matter of fact will just stop in to say Hi and have coffee with her. The dealership has been so accomadating that I dont have to make an appt. for oil change, I can just pop in and their ready to take care of me. Jim was wonderful helping me thru the finance end and making sure i was comfortable with the payments. Then after I drove away in my new car the finance co. contacted me with a lower finance rate, that Jim had worked on for me. Anybody looking out there for a new car I would highly recommend Kia and Gateway Kia dealership you will not be steered wrong. Their great people to work with. Cathy Ansbro

Erikbrown18951

Apr 3, 2013

James Milligan is the reason I went back to Gateway Kia in Quakertown. He sold my wife and I our Kia Sedona three years ago. We love it so much that when I needed a new commuter car we went back to Gateway. We were thrilled that James Milligan was still with the company and as before, we had a great experience and left with another Kia. Thanks to James Milligan and Gateway Kia.

RHarwick

Apr 3, 2013

When making a purchase of this size, it's important to feel comfortable with your decision. My experience working with Cindy was a very pleasant one. In fact, everyone at the dealership was very friendly. She was knowledgeable about the vehicle and if she didn't know, she wasn't afraid to ask someone else. That showed me humility on her part. As for their customer service, it is great. They even called me when it was time to get my oil changed to remind me. Something else that I would like to add, I have bought or leased several vehicles over the years and I never purchased a vehicle on the initial visit, until now. I do not regret my decision to stop by the Gateway Kia Dealership that Saturday afternoon.I love my Sorento!

Edspencer

Apr 2, 2013

Tommy Madden made us feel comfortable and worked hard to meet our desires and needs without making us feel pressured. The vehicle we purchased Awsome!

Janiceeckhart1935

Mar 31, 2013

Tommy was the best salesman I ever had in all of my 77 years. He was a true gentlemen, curtious and knowledgable. He even drove out to my house on his day off to pick up the back seats of the van I traded! I would recommend Gateway and Tommy to anyone interested in a KIA.

Bcorrado

Mar 23, 2013

It was great dealing w Chuck and everyone at the dealership. As stressful as purchasing a new vehicle can be, they made it a fun and pleasant experience!

relax12

Mar 22, 2013

The rating I have given show that Cindy Fox is very personable and works well with her customers. She is an asset to the Kia Dealership. Cindy takes her responsibilities seriously but knows when to enjoy her work. I would recommend her to any potential customer. The dealership is also friendly and knowledgable with Kia vehicles.

sjf40k

Mar 21, 2013

The customer service was terrific. All of the sales team were very kind and helpful, and entertaining to be around. I would definitely purchase vehicles from them in the future.

BarryR.

Mar 20, 2013

Had a great time at the dealership. Chuck is a great down to earth salesman. Kap is the closer and he is fun to work with (beatup!) LOLBought a 2006 Mustang GT. They threw in 2 like used tires with the deal because there wasn't one with the car. And touched up the chipped and scratched paint on the bumper, no charge!They had to work hard to get me financing and did a great job at that.Loved the whole experience and would send anyone looking for a good deal there!

Jeep guy

Mar 20, 2013

James Milligan and the guys at Gateway Kia are great. They got me a nice car to fit my needs and treated me super. James Milligan is s good guy and a great salesman. Thanks James and the guys at gateway Kia in quakertown.

ASIA1007

Mar 19, 2013

I WALKED IN AND WAS GREETED ALMOST AMMEDIATLEY! THE SALESMAN JON EXPLAINED THIS GREAT PROMOTION TO ME STATING HE WOULD GIVE ME 5000 DOLLARS FOR MY CLUNKER. SHOWED ME SOME CARS AND NEXT INTRO ME TO KAP THE MANAGER..HE WAS QUITE FUNNY.AND MADE ME A DEAL THAT I WOULD BE STUPID NOT TO TAKE.....WHAT A GREAT CAR BUYING EXPERIENCE...THANKS JON AND KAP.....WHATS THAT STAND FOR ANYWAY....CAPTAIN..

Grandmas cleaning

Mar 19, 2013

I didn't. But a car. But. My experience was great. No pressure what so ever Def will go back when I'm ready nice and neat too. Since I run a cleaning service

HQuakers

Mar 19, 2013

Went in looking for a new Optima SX. I had been communicating with Tommy via email prior to coming in. When I arrived I was greeted promptly and Tommy and I spoke more about what I was looking for. He gathered some information and we went on a test drive. He explained everything in the car (way more than another dealership I visited) and had a good test drive. After getting back we spoke about price. After a little while we weren't able to make a deal, but I was given many options to consider. I could tell they were trying to make the numbers work, but it was just a little out of my price range. Overall it was a good experience and I'd recommend the dealership for someone looking for a Kia.

deloresH

Mar 6, 2013

We visited several car dealerships in the last couple of months, and no dealership compares to Gateway or our salesman, James. My husband and I were so impressed by our saleman, James Milligan of Gateway Kia, Quakertown there are not enough stars for the credit this gentleman deserves. He was so understanding to what we wanted, no pressure at all, this was a plus for us. James and the staff work for the customer, you are not just a number and that means alot. He is so knowledgeable in all aspects of his product and company he's employed with. We have already told so many of our family and friends to go see James at Gateway if they want a great experience purchasing a vehicle. He explained to us about our new Kia Soul Plus, we loved it and it's only been 3 days that we have it. Honestly, we cannot say enough about James and Gateway, we will definately have a long customer relationship with Gateway. We had a "great" day on Saturday when we purchased our "awesome" new Soul. Thank you for a wonderful experience - and thank you to James Milligan. Delores H.

MissingPersons

Jan 3, 2013

Sent daughter to Kia in Quakertown for new car with $3000 down.ey told here she could get appoved for new car tried to and tried to sell here used for $17 less then the new car payment. Also Car was $1000 over blue book and they told her car was under warranty and then they thru in a $2600 service contact. Do not trust them. Daughter called Kia in Conshohocken and was approved in minutes after sending filling out the credit appllication and sending it to them. We went down and picked the car up and they had it waiting for us in 1 hr. Murry Kia is were you want to go.

EvelynR

Dec 7, 2012

I am still in sheer and utter amazement over how incredible Jon Taylor as well as the entire staff at Gateway Kia are! Jon, Steve, Joe and the entire team went way above and beyond the call of duty to help me and my husband get our new car. I have never heard of any car salesman nor dealership going to such lengths for their customers. We intend to recommend Gateway Kia to anyone and everyone we know! Evelyn R.

L Johnsen , "Unhappy"

Sep 27, 2012

I am disappointed in the service I have received from Barry Kabinoff the general manager of the Quakertown Kia dealership. I purchased "factory wrap plus perferred" warranty in May when I bought my Rio. Due to a processing error at the time of purchase, I was promised a revised deductible of "zero" on that warranty. This revision was to take place in July. To date (9/27/12)I have received nothing but a lot of run around.In fact matters have progressively gotten worse. I am not receiving any communication from the dealership at all. Mr. Kabinoff had informed me (via phone) that I would have had some type of response by 9/19. I have attempted to e-mail them. No response.

SarahSch56

Sep 19, 2012

I just want to thank everyone at Gateway Kia! They were all very helpful and not pushy at all, which I can't stand. Thanks again!

HappyCD19

Sep 14, 2012

Let me tell you a story. It starts with a truck (we'll call JoeyJoe) aging fast and just not able to keep up with our 2010 Denim Special Edition Kia Soul (we'll call Alice). Anyway... Alice was in with the terrific Service Crew for her annual Inspection visit and awaiting for us to pick her up. (For the record, she passed with flying colors.) On our way back to pick her up we had decided that we would go home and drop off a rental and then go out looking at cars just to get a feel for what was out there. After all, we were pretty confident that since it wasn't raining out, that we wouldn't purchase a new vehicle - we have had a habit of purchasing vehicles in the past. That is how we had purchased JoeyJoe and Alice in the past. But it was cloudy out and had rained the night before. Upon our arrival at the dealership to pick up Alice after her appointment, we were heading back to the Service Center when Cindy introduced herself to us and things just came into fruition from there. Cindy was friendly and just a delight to talk with as we exchanged information about our trade in and what we were thinking of purchasing. We already knew in our hearts that if we could swing another Kia Soul, that that would be the car for us as we have just had the pleasure of Alice since August of 2009 and Cindy and the Team made that happen. We agreed to test drive a Kia Soul and while we didn't tell them what color we would prefer (we had talked about getting it in black), Cindy drives out in a black 2012 Kia Soul + and we knew... it was ours. The color was right, the features more than we had dreamed of (we were thinking a bare minimum Soul after all) and when the 2012 Kia Soul + (we now call Megatron) actual took the one corner that sold us on the first Kia Soul took that corner better than Alice (Do NOT tell Alice that. She has handled us so well for three years, we'd like her to handle us just as well for at least the next seven - ha!), well, we broke our spell of purchasing vehicles in the rain. We have always had wonderful service when working with Gateway Kia of Quakertown since purchasing Alice so being able to experience that same quality and commitment from the entire staff and Cindy especially really eased out hearts as we came to terms with letting go of our 10 year old JoeyJoe. We look forward to many years of continued and valued interaction with the Dealership.

memory

Aug 24, 2012

Tommy was the first car salesperson that I didn't hate!! He was patient, thorough, knowledgeable, friendly, with no pressure during the sales process. He offered excellent customer service before, during, and after the sale -- offered to go over all of our car's features and to set up blue-tooth, satellite radio, etc. Great experience!!

Driver

Aug 22, 2012

I was looking to trade my car and take advantage of a promotion advertised on the radio. I called before taking the hour and a half drive to the dealership and asked if my situation would qualify. I was told they couldn't give me any information over the phone, but I would not be sorry if I came to the dealership. I made the long drive and as soon as I got inside and explained my situation, I was laughed at. They sat down and went over numbers and appraised my car and essentially told me the best thing would be to drive my car over a cliff and collect the gap insurance. It took all of about thirty seconds for them to tell me they would not be able to accept my trade with minimal information, which could have been done over the phone. I was thoroughly disgusted with the lack of customer service and the arrogance of the salesmen. This trip was a waste of over three hours, all which could have been avoided had they answered simple questions I requested over the phone. I was told Quakertown Kia ran the best deals and far exceeded other dealerships, which was a boldface lie.

JasonHaw

Aug 20, 2012

Both of my parents bought cars from Gateway branches and recommended them to me when I was looking for a new ride. When I told Jonathan Taylor I'd driven up all the way from Philly in the heat in a car with no AC and a messed up wheel, he made every effort to make sure that I wouldn't go all the way back home disappointed. He sold me a brand new car and did everything he could to make sure I got an excellent deal on a beautiful car that I would be able to afford on my wages and I am extremely grateful and satisfied. 3 stars across the board!

TabathaBre

Jul 16, 2012

Great customer service! The Sales staff is really willing to help you and work with you to get you in a car you will love! I would recommend this dealership to anyone and everyone. I will certainly be back again!

mj32brennan

Jul 10, 2012

Brand new Kia Sorento, sticker way over 40k, broke down on Rt. 80 in NJ on the way to the hospital, under warrenty and the dealership wants me to pay for the towing of the vehicle. Mr. Milligan told me on Saturday that they would "handle everything" but he doesn't have the juice or he lied- do you think that they will be looking for the car payment-- Plan to be at the dealership on Saturday to warn my fellow Americans of what's in store if they purchase a Kia.

stevenmaiden

Jul 1, 2012

On 6/30/12 my wife and I walked into Gateway Kia of Quakertown (after I was referred by a co-worker) in desperate need of a new car, as our old car was on its "last leg." We were promptly greeted by salesman Jon Taylor with whom we explained our car situation, as well as our past credit problems. Jon (as well as the finance team) worked very hard to get us into an awesome brand new 2012 Kia Forte, with great payments that fit into our budget!! While we waited for approval, Jon introduced us to almost the entire Gateway Kia team. This was the most relaxing and fun car buying experience that we have ever had!!!

OliviaAye

May 15, 2012

We had been considering purchasing a new vehicle for quite some time. We had looked at many types and models. Seeing your ad on our local TV station, we decided to visit your dealership. Your salesman, Mr. Vince Joyce, was friendly, very knowledgeable about the Kia, but most importantly, he did not pressure us, and gave us time to make our decision to purchase our Kia.

MargieKz

May 4, 2012

After searching endlessly for a pre-owned Mazda 3 that was worth buying - I found my way to Quakertown Kia. Not only were the entire personnel at Kia helpful, they allowed me to stay for hours in their showroom until I was ready to make a decision. The salesman Joseph Cramasta made the whole experience incredible for me. I was weary buying a pre-owned car, but his knowledge and direction helped me to find my Mazda 3 - and it was even better than I had hoped for. Joe wasn't pushy and instead of feeling forced into buying a car, he helped push me in the direction towards what was best for me and my budget. I don't know how he did it, but he made the Mazda 3 work for me and it was the best decision I made to drive the hour to Quakertown. I highly recommend this location. From the entire staff to the cleanliness and friendly nature of Kia Quakertown, I am so happy to have gone there. Thank you Joe for being a great salesman and for truly looking out for the customer, I couldn't have made a better choice.

KatherineN4

Apr 13, 2012

James was very knowledgeable and helpful, which gained my trust. He took the time to review the functions of the vehicle before I pulled off the lot. In addition, he took the time to introduce me to the individual at the service center, who was also informative about the service department. Overall, I found James to be a true professional.

Lynn29

Apr 13, 2012

I found this dealership on line after having a very bad experience at the local Kia dealership by me. The staff here is very professional, knowledgeable and friendly. They do not give you the loud gimmicks with disco balls. They take the time to find what youe looking for in a vehicle and work with you to get the numbers to work. I highly recommend them.

servetheego33

Apr 11, 2012

I gave the dealership all 5 stars because they were a great place that handeled the purshase of my new car with great care. The salesperson Tommy Madden explaned to me everything there was to know about the car I was buying, also explaned all about the dealership. He went and found me the exact model I was looking for when the one I wanted was not on the lot,I got everything and more.

Croosader

Apr 1, 2012

Contacted the dealer and asked for basic pricing info for a particular model Kia. Salesman refused, utlimately giving 3 conflicting excuses--eg, said it was too difficult to quote a price via email (something other dealers will gladly do). Wouldn't even tell me the desler's posted price on a particular model (how difficult is that?) Bottom line: they want to get you in the building, where pressure, bait & switch, and numbers fudging are more likely to work. Ask yourself: why would a business refuse to tell you its prices?

PaulaFisher2012

Mar 21, 2012

We went to gateway Kia in need of a new car. James catered to our needs and put together a great deal. He even had our old car towed to the dealership and took care of the loan payoff. He was kind enough to share soft pretzels with us as it was late and my son was hungry. James and the guys at gateway are great to work with. I highly recommend them.

geissingerrn

Mar 17, 2012

John was absolutely wonderful with my husband and I. It was a lengthy process due to credit history but he was understanding and was extremely supportive. We appreciated his faith in us. It was a great experience from start to finish. We love our Sorrento!

tabathagartner

Mar 14, 2012

I purchased a Rio5 on 02/06/12 with an expected delivery date of 02/10/12. On 02/10/12 about 6pm I called the dealership to find out if I could pick up my new car. James Milligan, the salesperson I was working with, was not on duty so I asked to speak with the manager. They took a message and said he would call me back shortly. I waited two hours and called them again. I was told the manager was not able to come to the phone and that I had to call James tomorrow. I called James the next morning and told him I was not very happy that he had not called me to let me know the status of my new car and that I was not able to even get the manager on the phone. I told him it felt as if they had gotten the deal (I had given them a $500 deposit and the title to the vehicle I was going to trade)and I no longer mattered to them. He promised to call me 02/06/12 with a package of free services for the inconvience. James did not call on Monday and I was unable to get him or a manager to return my calls that day or for the rest of the week. On 02/15/12 I was able to speak with James and I told him I no longer wanted to purchase a car from them and needed to make arrangements to get my deposit and title back. I was told only Barry the GM could do that and James would have him call me. I started leaving messages everyday for Barry via James on 02/16/12 but no one called me. I contacted my lawyer on 02/20/12 and Barry responded on 02/22/12 saying he would mail my refund and title. I received both on 03/06/12. As far as I know the vehicle they sold me was never delivered.

cookst1968

Feb 1, 2012

On January 31, 2012 I was on the internet in search of a price quote for a new car. In the process this car dealers name appeared (Gateway Kia Quakertown), and a request for a credit card to get my quote popped up. Well, I backed out of the screen. Sometime after 9:00 a.m. I missed a call from Ramon at Gateway Kia, anxious to talk to me about buying a new car. I returned his call, but John (General Manager) answered the phone and told me that Ramon was not there, and said that he could help me. I told him what I was looking for and he told me that he had what I was looking for on his lot and if not he had other lots where he could get the car. I arrived at the dealership, and did not receive the warmest of welcomes. I was greated by a salesman, but I explained that I was to see John, so he took me inside to John who then said, "this gentleman can help you." Ok, I thought to myself. I went outside with the salesman... which I don't even recall his name, because I was already upset at the intial treatment by John. I actually felt that they were looking at me as if I did not have the money or the credit to purchase one of THEIR over priced cars. I told the salesman what I wanted, and he went back into the building and was back out within a minute. He told me that they did not have what I was looking for on the lot. I said, "John told me that if you did not have one on this lot that he could get one from one of his other lots." He said, "we do not have anything that you are looking for on any of our lots." I could not believe that I driven 45 minutes to be told that they did not have the car... why not just tell me over the phone. At this point I was very upset... Well guess what... they lost a sale, because I went to Tom Ring's Brown Daub Kia and went home with the BRAND NEW CAR THAT I WAS IN SEARCH OF. I will NEVER recommend Gateway Kia to anyone... I'd tell them not to waste their time!!!!

dkteague

Jan 13, 2012

Very positive experience. I felt my questions and concerns were answered honestly. John worked very diligently to help me obtain the car of my choice. There were no bells, whistles and gong bongs going off like some other dealers I frequented to make you think they were giving you this big deal when they were not, which was a big distraction. There was no haggling and everything was explained in detail. Before going to Gateway Kia I called and spoke to John, I told him my unfortunate experience of the other car dealer and I did not want that and he guaranteed there would be nothing like that and he kept to his word. My hat off to Gateway Kia and their team. I love my new 2012 Kia Forte

Jeanda

Dec 31, 2011

Outstanding customer service!!!!Bought many cars from many dealers and never retuned to any of them - we would go back to Gateway Kia in Quakertownwithout any hesitation.The entire process was "painless" and professional!Love my new 2012 Forte EX!!!!

hewston

Dec 28, 2011

Our salesman, Paul, was trying to make a deal for us on a 2012 Kia Sportage but the Manager wouldn't budge on our trade in nor on the price of the vehicle. The sticker price was $36K and they were only willing to come down to $34K. We decided to walk out since they didn't want to make a deal, that was fair to us and them. We ended up buying from Burlington Kia where we got the same car for $29K. Obviously, Gateway had some "wiggle room" in their price but thought we were stupid and would just hand over our wallets. Not this time! I'd recommend Burlington Kia, though a drive from the Quakertown area I think an 1-1.5 hour drive is worth $5K...don't you?!

Jazzyqh00

Oct 15, 2011

I bought a 2012 Kia Forte SX koup at Gateway Kia two weeks ago and am very pleased with the dealership and the car. James Milligan was great to work with and took a great deal of time to show me how to use all of the options my car came with. I would definately recommend Gateway Kia to anyone looking to buy a vehicle. Everyone was so friendly and they all took the time to congratulate me on my new racing red koup. They also email me coupons for service and accessories. Thanks for a great experience Gateway Kia and especially James Milligan!

a&e

Oct 12, 2011

We were bullied, to say the least, at Brown Daub Kia in Allentown so we took a chance at going to Gateway Kia in Quakertown. When we met Gregg we told him we had no interest in buying a car and we just wanted to look. He said "no problem, may I show you around and answer and questions you may have?" So we thought, fair enough. Not only was he kind and courteous, we ended up buying a Kia Soul and the experience was just great. Our daughter is next up for a car and we will be visiting with Gregg soon.Thank you! A&E :)

jvsna5

Jun 30, 2011

Joe Laurinitis, assistant service manager, and general manager, Barry, have extremely poor customer service skills. I purchased my vehicle there in 2008 and had it serviced there numerous times, mostly for regular maintenance. Joe made a mistake, as we all do, and scheduled me for an oil change when I did not request one. I had requested a quote for service and the use of a loaner car. I advised Joe that I did not request an oil change and did not understand why he performed one. Instead of following "the custsomer is always right" common practice, he argued with me in an accusatory manner in front of other customers, eventually involving his manager, who was extremely rude and condescending, stating that I did request it. A $40 service mistake. It doesn't make sense why they would be willing to loose a loyal customer for three years for a $40 mistake. Beware if you request a courtesy car from Kia of Quakertown, they may charge you for services you do not request, if you ever get a car, as I waited for three months for a car. There are so many other professional and appropriate ways this could have been handled. Joe and Barry need training in interpersonal relations and are costing Kia a lot of money if this is how they treat everyone.