Used Cars for Sale at Gene Messer Ford of Amarillo in Amarillo, TX

cb65

Jan 13, 2016

I had a knocking sound from engine. It's still under warranty so I took it to Gene Messer. I asked for loaner car, they said they couldn't provide one until the 2nd week of working on it. I picked it up after they had it a week and it still has a knock. I spoke to technician he said he tightened some bolts on cam. He said he didn't think it was bad enough to cause further damage ,and he would try to find other car of same year and engine to listen to and compare sound. Sounds like they don't want to do warranty work because they don't make money on those repairs

xlotus17x

Oct 23, 2015

This is about the worst service department I've ever dealt with in my life. My car broke down on Monday Oct 5th while still under warranty. I had it towed to gene Messer because that is where I purchased it. That day the service advisor Chris Davenport called and told me that it would be a couple days before they knew anything. 2 days later he calls back and says it's the transmission I asked him about a loaner car so I could get back and forth to work. He then said they (due to how strict ford warranty is) wouldn't provide a loaner car till they start the actual work on my car and he would let me know as soon as he knew something else. I called again and again left voice-mail after voice-mail and could never talk to him. After over a week with no response from him I called ford warranty direct. They (ford warranty) told me to have the car moved out of gene Messer and over to tri state ford to get the work started faster because gene Messer is backed up 3 weeks. I was also told as soon as it gets to tri state ford they would provide a rental car. So I tried to do that. I sent a tow truck to go get it from gene Messer the tow company calls and said they couldn't get the car because it was in pieces. This is after I called and talked to JC in service and he said that would be fine for them to get it. So a wasted road side assistance call to the tow company. So after 15 days with no car I get a call out of the blue to say my car is finished. I had somebody go pick it up for me due to the fact I was at work 50 miles away and no way to go get it. My friends bring my car to me and hand me the paperwork showing what work was done. On page 2 of the invoice it says the done a 99 point inspection and all is good except a oil filter leak. And even states the tread on the tires is OK at this time. Last time I had an oil change I was told and shown that the wear was bad on 2 tires all they had to do was look at them to see it. So I guess they BS the whole inspection but marked it as complete. I will never recommend Gene Messer Ford to anyone. And hope this helps someone make a decision on where to take there car for service.

JM888

Apr 21, 2015

This place is great! Had the best experience at looking and test driving cars! Thank you Noe Anzaldua for being so patient, considerate, and PROFESIONAL! I will be sending family and freinds to you! You have changed the way car buying has been and made it a great experience!

Spike & Sylvia Maldonado

Apr 21, 2015

Our vehicle shopping experience with Gene Messer Ford was exceptional and the process was handled very professional. The staff was inviting, friendly and positive. In particular Mr. Noe Anzaldua, gave us extreme knowledge on which vehicle would meet all of our expectations. We have had several friends and family members visit Gene Messer Ford and are treated with respect and a caring heart. Mr. Anzaldua should be recommended for a promotion. He is awesome!!!!!!!!

Lindsey

Apr 8, 2015

My husband and I have purchased 3 used cars and 1 new explorer from Gene Messer Ford. We have always been treated great and with respect. Staff is very knowledgeable and always wants to find the vehicle that fits our needs.

ron

Apr 8, 2015

Service is prompt and courteous, Sales staff, especially Noe, were professional and courteous.

Jayp32

Apr 6, 2015

I have bought three vehicles from Gene Messer. I have always received great service and great customer service! Friendly staff!!!

mbailey

Feb 24, 2015

Scheduled ahead of time added services after arriving - car was ready when promised. Normally work with Isaac but Chris did a fine. Will use again

Cynthia

Oct 6, 2014

Great service every time I bring my vehicle in! Thank you Isaac Zimmerman!

KimmyCA

Feb 28, 2014

Had an unexpected transmission problem... Horrible situation, but they were nice enough. Only came here because aaa sent us, but I do have to say the price quoted for a new transmission was about $3000 more than what I was quoted by our mechanic at home. So in the end it's cheaper to just tow our car 1,000 miles and have it fixed for a reasonable price. It is nice that they have a shuttle to take you where you need to go.