Used Cars for Sale at George Wall Ford in Red Bank, NJ

Jerome Perlongo

Aug 8, 2016

The staff was extremely help. Exclaimed what & why I need serviced.Job was done within time estimated.

Arliene Zaborney

Aug 7, 2016

very good, Car finished in a timely manner, was clean and every thing was fixed to our satisfaction. Service was very good. Every one polite and nice to work with. I will be back for my next oil change.

Judy Levesque

Aug 6, 2016

AS ALWAYS SERVICE WAS EXCELLENT - QUICKLY DIAGNOSED PROBLEM AND REPAIRED - GEORGE WALL HAS ALWAYS PROVIDED RELIABLE SERVICE - THIS IS THE ONLY DEALERSHIP I WOULD EVER USE AND RECOMMEND TO OTHERS. HONEST AND TRUSTWORTHY.

Sam Nowell

Aug 6, 2016

as always, Very Good. Good product, Good people, well done.

Clement Sommers

Aug 4, 2016

GOOD SERVICE ... GREAT PRSONALITIES ... WILLING TO ACCOMODATE ...GOOD SHOW!!!

Constance Latempa

Aug 4, 2016

When I walked into the Service Dept Reception area I was greeted warmly and everyone were helpful. I appreciated it.

Heriberto Vidro

Aug 4, 2016

The parts changer did what he was told. He replaces to tries and supposedly perform. The 53k miles maintenance checks

Susan Asaph

Aug 4, 2016

Took the MXK in for its 10,000 service. The service staff was wonderful, the wait area was neat, clean and relaxing. The service was quick and thorough.

Charles Omalley

Aug 3, 2016

I had a problem with my truck. George Wall picked my truck up at my house first thing Monday morning and returned it that day and everything was under warranty. Great Experience!

Dee

Aug 3, 2016

The service department was courteous, friendly & very accommodating. I truly appreciate such wonderful customer service!

Linda Aiello

Aug 3, 2016

Rep. came to my car as soon as I walked in-no waiting. I sat in the clean waiting room equipped with coffee and water for only one half hour. Great service and the car wash was a treat.

Brian Richter

Aug 1, 2016

Overall a good experience. I hate buying new vehicles but the process was relatively easy as the staff did not waste to much of my time.

Kevin Ford

Jul 25, 2016

My salesman, Joe Celli, was very patient and knowledgeable. He took me on a test drive of the model I was interested in leasing. Once we had concluded the financial steps necessary to complete the lease, he spent time going over the special features and operational details of the vehicle.Two days later he was kind enough to call me and ask about my experience and satisfaction with the vehicle.

William Stevenson

Jul 25, 2016

I lost my right side mirror due to a garbage can being left partially in the road. Justin Schwartz could not have been more helpful, ordering the part (which was delivered the next morning), and scheduling an appointment that afternoon. The whole job was completed in less than an hour. I am very happy with your service.

Patrick Hagan

Jul 24, 2016

all good...enjoyed the open work space during the service...was able to get work done while I waited

Ronald Emenheiser

Jul 24, 2016

My 2016 Lincoln MKX received its first periodic service. Everything was accomplished on time and, as far as I can tell, perfectly. My only minor comment is that, as the service department closed at 5:00 on that Saturday, and I live about 35 minutes from the shop, I would like to have received a cellphone call confirming that the work was completed, or going to be completed, before the absolute last minute before I had to leave in order to arrive prior to the shop's closing. The service manager and receptionist who provided me with a very nice loaner (upgraded and lower mileage than my) MKX for the day were both professional and courteous. I would not think of going anywhere else for my Lincoln service even though the location is not ideal for me.

Janet Hudson

Jul 22, 2016

In the past, I have had some bad experiences with dealership service departments, but George Wall's service department has restored my faith.As always, the staff was very helpful. This time, I was there for airbag replacement due to recall, which I imagine is a big job, yet the job was done in a timely manner. A loaner car was provided and my car was protected from dirt and such during the service with seat & floor covering & was returned to me in good condition.

David Mordo

Jul 21, 2016

Steve provided excellent service. He was, as he always is, pleasant to deal with.Had a problem with a tire, called on a Monday, problem fixed on Tuesday.It's why I've been a George Wall Ford customer for 27 years.

Edward Dobrovolski

Jul 21, 2016

Really good experience. Great car, VERY helpful sales associate, and just an all around fun and exciting time. Love the Navigator!

Aliza Konig

Jul 20, 2016

Very nice people. They taught me all about our new car.

Rev. Louis Guiliano

Jul 20, 2016

I had routine service and new front brakes done on my 08 Lincoln Town Car. I appreciate very much the kind and detailed information provided by my service adviser, Rebecca. She is knowledgeable, professional and has wonderful customer service skills. Thus far all is well with what the mechanics did.Thank you!

James Langenberger

Jul 19, 2016

Fantastic !!! I love my new car. Could not be happier.

Matthew Datre

Jul 19, 2016

Leased a 2016 mkx. The service was very good. The staff were very helpful.

christine cullen

Jul 4, 2016

I previously leased a car from Freehold Ford and for the next two years was so sorry I did so. So when I went into George Wall Ford I was prepared for the same miserable experience but boy was I surprised. Izzy was my salesman and was he ever amazing. He listened to me and even suggested that I take the car overnight to see how I like driving it as I was going from an Escape to a Fusion...that was the sellingpoint. The best was Izzy came in on his day off to see how I liked the car and help me purchase it. I told him I would come back when he was here but he wouldn't hear of it. I'm so glad because I love my Fusion. I wish all salespeople were like Izzy. I recommend him to everyone... Thanks again Izzy & George Wall you surpassed all my expectations!!!!!

Easily Satisfied With The Best

May 24, 2016

I wanted to buy a used car by the internet to avoid the all-to-common hassles of visiting a dealership. Although there were a couple initial problems, they were immediately and fairly rectified when I went to the top and contacted the brother-ewers of this dealership. I don't want to make more work for them. But because of them I give this dealer the highest rating.

Easilysatisfiedwiththebest

May 23, 2016

I recently bought a 2012 used Fusion using the Internet, wanting to avoid thrall-too-frequent hassles when visiting a car dealer. Though there were a couple problems anyway, when I brought them to the attention of the owners they were immediately dealt with. I don't want to create more work for the owners (the Wall brothers), but that's what it took to get an excellent result.

JLSmith22

Feb 24, 2016

This dealership practices very deceitful tactics. False advertising and information on their website, no explanation as to why the numbers on the new vehicle and on my trade-in were changing from day to day. I was asked to bring my car to their dealership for an appraisal under the pretense of getting an increase in the value. When these concerns were brought to the attention of personnel, they denied all of this. Very dishonest. Steer clear of this dealership!!!

rentin0

Feb 19, 2016

I mostly spoke to Mr. Palermo, who was great, and everyone else in the dealership was friendly and willing to help in any way they could as well. There was a great selection to test-drive, and the prices offered were very reasonable. To top it all, when it turned out the car I was looking for wasn't available in my color, Mr. Palermo drove to Boston to pick it up from another dealership and then drove it to my door free of charge. I highly recommend this dealership to anyone interested in Ford or Lincoln in the nearby area. Or even if you're not - it was a two-hour drive for me, but if you want good prices and good service, it's worth it!

Marielaino66

Jan 9, 2016

Steve was wonderful .. He traded in my Toyota rav4 for me and put me in a 2016 Ford Escape within just a few days.. Very professional and courteous ; he found something perfect for me at a great price!

Edward Kasman

Dec 18, 2015

My experience purchasing my MKC exceeded expectations and was extremely positive. Service was excellent and staff very knowledgable

Peter Koenig

Dec 18, 2015

I did not buy the vehicle at George Wall, but Steve in their service department makes it soo easy. I always bring the vehicle to him. My Fusion was serviced and delivered to me on time.

Eugene Stringer

Dec 15, 2015

as usual it was very pleasant. all professional people and my wait was not long.

Jane Locrotondo

Dec 15, 2015

I unfortunately didn't have a great customer experience. Mike (the Greek) and Pauly (Service Manager) were wonderful. It's my experience with Matt Small that my experience went sour - very sour. His approach was not customer friendly at all - his tone, words and actions were ridiculous. He basically threw my keys at me and asked me to leave which I did. Obviously this behavior is tolerated since no other sales rep looked up or flinched at his actions.If it wasn't for Mike & Pauly calling me I would have purchased at another dealership. Great save Mike & Pauly!!I rated an 8 on if i would recommend basically because of my experience with Matt Small. If I should recommend anyone I would ask them to speak directly to Pauly.Truly sorry I couldn't give you perfect scores.

Susan Asaph

Dec 15, 2015

Called to say that the car was giving a warning message and asked how serious and should I be driving. They told me to come bring the car right in and because it was beyond their scope, they had the car towed to an auto body shop to have it fixed. Helpful, kind, courteous and timely.

Douglas Vannote

Dec 14, 2015

From a long time customet...Great service very reliable and reasonably priced. Quality service is your top priority it shows and is much appreciated

Seal89

Dec 14, 2015

I stopped in to the dealership and met salesman Mike L. He was very pleasant and answered all my questions. I checked out and test drive the Lincoln MKX (really nice car-btw). The environment was very clean and freindly and the refreshment center for customers is well stocked. I didn't end up buying, but I was very satisfied with the way I was treated. Thank you Mike L.

Robert Badger

Dec 12, 2015

Service was excellent; on time, thorough, good price. Staff was helpful and professional.

Kevin

Dec 11, 2015

Everyone was great. I was pleased with the experience.

Loretta Petrocco

Dec 10, 2015

Great service! Thanks! I would recommend highly recommend this dealer/ service center.

Ursula Liebowitz

Dec 8, 2015

I am leasing a Ford Escape, this is my second Escape and my 6th Ford vehicle. This was my first purchase from George Wall Ford. The service was amazing! I was especially greatful that my purchase did not take all day!! The staff in the show room and the staff I came in contact with more recently when I needed service was extremely courteous and helpful.

Linda Welger

Dec 7, 2015

great timely service. comfortable waiting area. drinks/snacks tv, computer. everything needed while waiting

Dennis Nelson

Dec 4, 2015

Left car at dealership for service and recall. Work completed within the time allotted. Very satisfied.

Michael Reilly

Dec 3, 2015

service and sales staff are wonderful. this is my fourth Explorer and all were excellent

Paul Santorelli

Dec 2, 2015

2014 Econoline Van No Problem Very well Satisfed My first choice for Purchase and Service

Richard Fried

Dec 2, 2015

I bought a 2015 Focus SE Sedan and I was very happy with the professionalism and friendliness of the sales staff.

Donald Salzmann

Dec 1, 2015

As always the staff at George Wall Lincoln service department was polite, and helpful. Had an 11 am appointment for service and oil change. Kept me informed of the progress and what they felt should also be addressed as to the cars needs. Not pushy to make money with extra service. And as an extra thought, the waiting room is open and bright, coffee, muffins etc are free while you wait. Never had that at any other dealership we have used in the past.

Donna Singer

Dec 1, 2015

I just stopped by to make an appointment to get a light bulb replaced and they took it right away, and used my ford reward points, so I paid nothing!

Elaine Price

Dec 1, 2015

the wait time was as promised, the problem was resolved, and i enjoyed coffee and a muffin while i was waiting.

Judith Martin

Dec 1, 2015

We've purchased 2 new vehicles at George Wall. Our Lincoln MKZ in 2009 and in 2014 a Ford Escape Titanium. This is a dealership that develops customer loyalty. We saw the difference and recommend them highly. The Service Department is extraordinary be it Lincoln or Ford maintenance. Both Rebecca Roy and Justin Schwartz have our trust when we visit.

Francesca Antonelli

Nov 30, 2015

I just purchased a 2016 MKX, my second MKX from George Wall. The service is always very nice and the experience very pleasant.

William Puig

Nov 30, 2015

the appointment was easy to schedule and the work quickly performed.

Carolyn Steinmetz

Nov 29, 2015

I went for an oil change and that was fine....why did someone have to change all of my preset radio stations? It was most annoying and had to spend time resetting the stations that I had. Please tell your technicians not to touch customers radio. Thanks, Carolyn

Nick Perrette

Nov 28, 2015

The service department, especially Rebecca, was great. They were most helpful in resolving all my questions and issues.

Christein Grabowski

Nov 26, 2015

I leased the 2016 Ford Escape SE and this is a really nice car. I looked at other car dealerships and I think I got the best car in this price range. It drives beautiful and it has enough extras for me. Very Happy with my purchase.

Brenda Schneiderman

Nov 24, 2015

Excellant service greeted by friendly staff. Rebecca answered all my questions and had the car ready as promised. I will definetly buy another Lincoln.

Marylou Moller

Nov 22, 2015

2014 MKz Lincoln. Service was great. They took care of everything I asked for. Christine, the Lincoln Rep was especially helpful.

Frank Tenbroeck

Nov 19, 2015

As usual the Service Dept. was top of the line. The vehicle was taken immediatelyfor the recall and service appointment. Employees were courteous and respectfulas always. I was also greeted by one of the owners which makes one feel special.Keep up the good work.

Joanne Nisi

Nov 19, 2015

I leased a 2016 Lincoln MKC and was very impressed with the SUV and the entire experience at George Wall Lincoln. Kate was my sales consultant and Matt worked tirelessly with me to secure my lease. From the time I was offered the date night program until I took possession of my SUV, I was very satisfied. Kate took the time to explain the many features the MKC offered which helped make up my mind to purchase that model. I will absolutely recommend George Wall Lincoln to my family and friends in the future.

Patricia Krygoski

Nov 18, 2015

Everyone was very professional and helpful. The service was completed quickly and all the work done was explained thoroughly.

Shirley Rible

Nov 17, 2015

I was there for my routine service. It was a pleasant experience as always.

Stephen Bolch

Nov 11, 2015

Great experience, the salesman was great to deal with as well as the finance person.

Emil Wrede

Nov 5, 2015

I had a good experience purchasing a car at Wall. The staff was efficient and able to get things done in a timely manner.

Madlyn Destefano

Oct 31, 2015

My car is 6 years old - I have brought it in for service since the day I got it. I have never felt pressured into getting services that I didn't need. I have always felt you were honest and the staff was always courteous and accommodating.

Geraldine Stewart

Oct 30, 2015

Easy to make appointment...polite courteous staff...accommodating wait area...

Alan Donatiello

Oct 29, 2015

First time service not much to say......"..........................

Catherine Sigismondi

Oct 27, 2015

I was supposed to pick up my loner car at 7:45am and I was there at 7:30. When they opened at 7:45 they informed me that they didn't have a loner car and could I please call them later to see if a car was returned from the previous night. Obviously that was a real pain in the neck to have to call back and go back and pick up a car, but they did have one at 10am and I picked it up and it worked out in the end. The woman that took care of me handled it in the best way possible, but it was frustrating on my end to have to go back there twice to pick up a car which delayed them by 2hrs looking into my issue. I have only been there 2x's so far and it's been ok except for this loner car issue.

Philip Rubin

Oct 26, 2015

They were very timely in registering me in for the service. They did the service quickly and had me out in short time. The only problem is they forgot to reset my alert that says I need an oil change.

Debra Kelty

Oct 25, 2015

everyone there works together as a team and the guy that greets you at your car as you pull in for service has an excellent personality... initial impressions are so important he's great i apologize though because i never really caught his name 5 stars to him personally !!!!!!!!!!!!!!!

Robert Ellmyer

Oct 25, 2015

Staff was very personable and efficient. Service record was fully explained. My next purchase will be from this dealership.

William Sheeser

Oct 25, 2015

I came in for a quick look at a problem. Staff very accomodating and easy to deal with.

Daniel Esposito

Oct 22, 2015

staff was very helpful in my trip to your dealer I could see they try to give me the best deal and the service could be no better Thank You

Ken & Helen Gurbisz

Oct 21, 2015

I had a tire with a leak and called two days before I was leaving for a trip which I planned to take the MKC. The Service Department fit me into the schedule and I had my car back by early afternoon. Great job.

David Monteforte

Oct 18, 2015

The salesman Joe Celli was great, very helpful and courteous. Our existing Ford lease was due to expire in DEC 2015, we made an apt to see what our options would be to either buyout the lease or turn it in and lease a replacement. Joe C worked with us to get us into a new Ford Escape that had the features we wanted that same night. We went home with a 2015 Escape Titanium Demo with 5400 miles. Love the car, there was a pulsing and knocking sound when pressing the brakes, it has gotten much better over the past two weeks but still a slight pulsing. I already have a service appointment for 10/23, I want them to look it over just to make sure the brakes/rotors are in good shape -- plus we've since noticed a funny smell when we used the heat, I'll have them look at that too.

Karl Brand

Oct 14, 2015

Service call went exceptionally well! Rebecca was awesome and kept me in the loop! Keep up the great work! Awesome Dealership--awesome rep Rebecca!

David Steiner

Oct 12, 2015

Very pleasant and professional. We really appreciate the family atmosphere.

Richard Wolfe

Oct 12, 2015

Purchase experience was excellent. Made first service appointment using your website for oil change and also filled out the additional service request form to check manual transmission shifting which seems a little noisey when shifting. When arrived for service, was told they can only do the oil change and I would have to make another appointment to have trans looked at. I was a bit disappointed with that response, the service rep had no idea I requested the additional service online. Then he checked and saw the request form with the appointment. I guess my expectations were set a little too high being a Mercedes Benz owner also and would not have been turned away if it was a MB shop. Putting that incident aside I am relatively happy with this dealership to date.

Ms. Janet Guzzi

Oct 10, 2015

Everyone was very helpful. Waiting time short. Service excellent.

Nicholas Kantonides

Oct 10, 2015

2015 Lincoln Navigator, problem with chrome on tail end. Piece ordered and replaced in timely fashion. Service rep very friendly and helpful.

Frank Mcintyre

Oct 8, 2015

I brought in my wife's 2013 explorer for service and I only have one real complaint. We picked it up at night and in the morning my wife noticed grease on the seat and the drivers side arm rest and handle. I was also disappointed that if I wanted to take advantage of the loaner car I would have to have waited 2 weeks to get this repair done. Fortunately it wasn't something that put the vehicle out of service and I happen to have a vehicle available this past week.

Andrea Bracken

Oct 7, 2015

I had a good experience at George wall service department.

Stephen Falkowski

Oct 7, 2015

Service was excellent. Loaner car was supper . My advisor was verry professional.

Michael Divirgilio

Oct 6, 2015

very helpfulaccommodated me by providing a vehicle when my lease expired and waiting for delivery of new vehicle

Thomas Bilella

Oct 6, 2015

Could not be happier with my new car from George WallEveryone there is World ClassI will be back for my next carDr Tom

Elizabeth

Oct 5, 2015

Your service writer, Rebecca, was amazingly helpful, concerned, and professional dealing with the issue with my car.

Ruben Francisco

Sep 29, 2015

Love the customer service .. Helpfull with every question.. They are extremely savvy with the new 2016 vehicles. Special thanks to Kate for making my purchase as easy and smoothly.. She is a celebrity at George Wall Ford.?

Kenyatta Obryant

Sep 28, 2015

The General Manager Brett and My salesman Michael was just fantastic and Jonathan the business Manager. What a great experience buying a car from George Wall. They were informative and I could tell they had years of experience. I would highly recommend anyone to the super dealership.

Linda Aiello

Sep 28, 2015

I purchased MKC and was extremely satisfied with the sales staff. Joe was my sale professional and with the cooperation with the sales manager we were able to make the deal. The dealership was professional and made the experience pleasant.

John Velez

Sep 26, 2015

`The service advisor was very professional and the service dept returned the car to me in a timely manner.

William Suer

Sep 26, 2015

This is my fourth vehicle I've bought from them, I always shop them. I can't see going anywhere else.

Valerie Seeley

Sep 23, 2015

The desk staff is wonderful, but what seems to be out of their control is the amount of time needed for repairs. The last time the van was in, I believe it took 3 days, and this time, 4. I don't know whether it's due to overbooking service appointments, understocking parts, etc. When the repairs are made, the vehicle is fixed. I would also note that this is a 14 year old vehicle that is showing it's age. However, the last time it was in, I lost a hub cab after tires were rotated. The hubcaps had been there for 14 years. May be a coincidence.

Larry Pollare

Sep 19, 2015

Barbara is great! It's my third car I've purchased from her.

Lawrence Taylor

Sep 18, 2015

I came in with a flat tire and your service department fitted me in to change the tire as well as a maintenance check up which was due in 2 weeksYour customer service reps were very pleasant

NJRonbo

Sep 11, 2015

I write reviews for a living so I wanted to take a very unique approach to what I wrote about my experiences with George Wall Ford Lincoln in Shrewsbury.Everyone at George Wall urged me to write a positive review. Most people, just taking possession of their vehicle would do exactly that. However, I decided to wait. I wanted to see what happens weeks after a person leaves the dealership. Would I feel as "special" long after the sale was over as I did the day I walked into the dealership? Unfortunately, I can't say I do feel "special" anymore. I will talk more about this in a few moments.Let me begin by saying that I have been a long-time leaser of Cadillac vehicles. Over the course of a decade I leased several Cadillac models. I like their brand. However, after a decade, I felt the brand was no longer re-inventing themselves.Meanwhile, Lincoln made a huge splash with the introduction of the 2016 MKX. Here was a real game-changer in the line of mid-sized luxury crossovers. I was intrigued by the smooth, quiet ride and the 19-speaker Rebel system.I did a lot of Internet research before even stepping into George Wall in Shrewsbury. I talked to someone who had just bought a 2016 MKX from Irwin Lincoln in Freehold. That person urged me to go see them first as they were a "family" operation who had treated him like family. He told me there was no haggling and that he felt he got a very fair and sound price for his vehicle.My choice to go with George Wall was solely based on the fact that they were less than a mile from my home. My salesman at George Wall was Bob Maloney. I really liked Bob and felt that he was a very knowledgeable and competent salesperson. I would recommend him highly. However, I didn't care for the haggling process. Of course, like any dealer, my price started very high. It took quite awhile to come down to a price that I felt was fair. However, once I got home I found out that the lease calculator on Lincoln's website showed an even better price. The explanation I was given seemed rather implausible given what I was pricing. I really have to give the most praise to Sales Manager Matt Small who went above and beyond the call of duty to secure me a 2016 MKX when there were none to be had. It was mid-Summer and the 2016 MKX vehicles were only beginning to make it to dealerships. The vehicle I had ordered would take at least 10 weeks to arrive. I was close to going with another Luxury brand because of the wait. There was an out-of-state dealer who had a MKX with comparable specs. The dealer was being unresponsive to requests to make a swap. Matt Small did a remarkable job of doing the impossible and securing me a vehicle despite the obstacles.For that, I should give George Wall Lincoln 5 stars. However, I was disappointed with a few things that happened after the sale was over.To begin with, the MKX, in general, is missing a huge feature. It does not have a digital speedometer in the instrument cluster. By all rights, it should be there. The owners manual states it should be there. I went back-and-forth with the Internet Sales Manager, asking him to help me get in touch with the right people to help me bring this issue to light. The best the sales manager could do was tell me to deal with Lincoln's online support. I found that response to be disheartening. I had already gone that route. Meanwhile, I just found out, by reading a Lincoln Internet Discussion group, that one owner's sales manager called Dearborn Michigan directly to bring his customer's concerns to the powers that be. Why couldn't someone in that position at George Wall Ford Lincoln not go the extra mile for me when I asked for his help?That same individual saw me the following day, sitting in the service area of his dealership. This sales manager, who I just leased a $60k vehicle from said "hello" to me as if I was an afterthought. I no longer felt "special." The magic was over.Also, vehicle prep was sloppy. Lots of outer vehicle transport stickers never removed. I was peeling off stickers for days afterwards.

Samuel Nowell

Sep 5, 2015

Staff was great, competed with price on a replacement tire, very happy. I like to keep my business under one roof, yours. Thanx, Sam

wayne2622

Sep 4, 2015

We leased a 2016 Escape. the dealership was very responsive to our concerns and very willing to keep us as a long term customer. we have purchased several cars from them and we are looking forward to a long relationship together.

Mustang Owner

Sep 3, 2015

I purchased the protection package covering tires, etc. and was happy I did. a blown out tire was replaced as expected. My service advisor, Justin Schwartz took care of everything. No trouble at all.

Angela Rescigno

Sep 2, 2015

Bob Maloney is the best salesperson in the business. This is the second Ford Focus that I have purchased from him at that dealership. He matched my lifestyle with my driving needs. Steve in customer service is great. Sal and Anthony are very knowledgeable technicians. I highly recommend this dealership.

Denise

Sep 1, 2015

2016 Ford Escape - service was very good and staff were helpful.

Jacob Lauffenburger

Sep 1, 2015

Bob Maloney was great! Really helped my wife and I out! Couldn't have asked for better service.

Kathleen Hassinger

Sep 1, 2015

The service was timely and there was no problem found although the message had indicated low tire pressure.

Petagay Cruz

Sep 1, 2015

Great service from beginning to end, always treated curiously. What more can i ask for. A++

Isabel Fonseca

Aug 30, 2015

spanckie was awesome. I didn't walk in to buy a car, I was just looking trying to get a feel about prices and options. he was funny, energetic and answered all my questions. I am now a proud leasee of my third ford. the finance lady was great also . I am very happy with the experience and thrilled with my car still trying to figure out how all the doodads work. Thank you buying a car was painless and satisfied with the experience.

Wendy Hess

Aug 29, 2015

I purchased a 2015 Lincoln MKX. Salesman was very helpful and knew the vehicle well. Staff was cordial and helpful.

Anthony Pettinato

Aug 25, 2015

Excellent experience. Top notch in customer service.

Rick Harnish

Aug 25, 2015

Service at George Wall in Tinton Falls, NJ is far above all others. The moment you walk into George Wall, no matter if you are looking to purchase or lease a vehicle or there to have your vehicle serviced, you are always greeted by professionals and they provide you with a warm and very comfortable atmosphere. In today's market it is all about providing positive customer experience and satisfaction. George Wall surpasses all expectations by listening to the customers want and needs. I will surely recommend family, friends and others to head down to George Wall in Tinton Falls, New Jersey for the best experience at a dealership.

I. G. WHITE GT CONVERTIBLE

Aug 24, 2015

Exceeded Expectations!From the moment I walked into George Wall Ford, my experience was extremely positive. I was greeted first by Matt and then by Ahmed. Matt assured me that he would do everything to make certain my car buying experience was pleasurable and that they would do everything to earn my business. From there Ahmed took over and took me on a test drive. There was absolutely no pressure to buy, only reassurances that George Wall Ford was here for me when I was ready. I must say Ahmed returned all of my calls. However I must point out that Ahmed even returned calls on his day off. He never kept me waiting! This is exceptional service. I have purchased Jaguars, Porsches, Mercedes, and Cadillacs and I was never treated nearly as well by those dealers. George Wall Ford is beyond exceptional! However the experience became even more outstanding. Paul the GM and Matt the sales manager did the impossible, they located the one and only white Mustang GT Premium convertible with a ceramic leather interior on the east coast from a dealer who never does dealer swaps! How they did it is nothing short of amazing. They went all the way to Quincy Massachusetts to ensure my happiness by getting my car in time for my birthday! Then to ensure my piece of mind, with regards to my 6 speed manual transmission Mustang GT being driven from Quincy Massachusetts to N.J., I was told that a family member of the owner of the dealership will be getting the car. UNBELIVABLE! My salesman Ahmed waited after the dealership was closed on a Friday night to receive my car from the swap and make certain that it would be ready for me on Saturday. This is personalized service. The management team Paul and Matt were so professional, always accessible and always accommodating It is rare to find a GM that actually is so thoroughly entrenched in each and every detail of a dealership. As stated I have purchased many vehicles and Paul the GM was involved in every step of my purchase and happiness. Finally when sitting with the finance manager, Johnathan Siegel he pointed out the virtues and peace of mind in purchasing the full protection package which is called Platinum which I did purchase. Now I have a brand new car backed by the protection that only Ford can provide. It is much better to buy your protection from the manufacturer. Who cares more about keeping a Ford customer satisfied than Ford?. Lastly I am bringing my mother who is a senior to buy a vehicle from George Wall Ford. I most certainly would not trust any other dealer.I.G. Monmouth county, N.J.

David Zwolin

Aug 21, 2015

I went in for a unscheduled oil change. Justin took me right in and was very helpful. I told him I was going to need new tires for my 2013 Ford F-150 soon. To my surprise he researched a few tire options as well as prices and even give me a printout with all the information I needed to make my decision. He was very nice and helpful and I would recommend this dealership .

Nick Tsougarakis

Aug 20, 2015

I must say this is by far the BEST dealership I have ever purchased a vehicle from! It all started with the purchase of my Mustang, than BOTH of my parents purchased a fusion! Since I have reffered numerous customers to my go to salesman, Mike Lalley! I can safely say they have created a customer for life!

Bob Rozinski

Aug 19, 2015

Ford Fusion. You guys try to do the right thing. Very accommodating.

Arliene Zaborney

Aug 17, 2015

Everyone was very helpful. The detailing on my car was great my Husband thought they gave me back the wrong car LOL

Barrett Bunnell

Aug 17, 2015

Mustang ordered from Detroit. Just what I wanted when I wanted it.

Mary Hoffman

Aug 16, 2015

I have been a past very satisfied customer of George Wall. Whenever I entertain the thought of changing vehicles the first thing I do is ride through the George Wall parking lot. It is usually on a Sunday when no one is around. My most recent purchase happened to be during the week and I had an idea the type of vehicle I was interested in purchasing. I went inside and met with Kevin and Matt. After speaking with them, they showed me two Lincoln MKZ styles. That was it! The time was right, they were honest and personable. I am thrilled with my purchase.

loumld4

Aug 12, 2015

My sales consultant Ahmed and Jonathan, Business Mgr. were very helpful. I have been buying Ford vehicles for a long time going back to the Galaxy 500! This experience was at the top of the list as far as Friendliness, Courtesy and Professionalism. I should have my Exployer for a few years but I would not hesitate to recommend the team at George Wall Lincoln Ford to anyone looking for a new car.

Allison Lanari

Aug 11, 2015

Bought my vehicle via internet sales. It was a 2015 mustang.

Patricia Cartagena

Aug 10, 2015

Very courteous,prompt, friendly, nice lounge area to wait.

William Sears

Aug 10, 2015

Had an engine failure just before the end of my extended warranty, but Ford stood by their commitment. Coincidently, they provided a Lincoln MK/c as a loaner car while they replaced the engine. We were so impressed with the MK/C we bought a new one (thank you Justin, our service associate!!!!!!). If we had not been given the Lincoln as a loaner we would not considered a Lincoln vehicle (we were looking at another Explorer but didn't like 2015/2016 model - so we would have bought a BMW X3).Bill

Devm24

Aug 10, 2015

I had an amazing experience at George Wall. All the staff is very friendly and helpful. Everytime I went there I feel like I'm home. My salesman was Ahmed and he did an awesome job. I would not go to any other dealership, the level of professionalism, friendliness, courtesy, and honesty is beyond any other dealership I had been to before. Definitely choose George Wall!

macknyc

Aug 10, 2015

The crew at George Wall Ford managed to make my car buying experience the best yet, and I've purchased a number of new cars around the tri-state area.

Robert Monto

Aug 3, 2015

My experience from the sales and service team have been top notch. You feel like family as soon as you pull in to the dealership

peter

Aug 3, 2015

My wife was unhappy with the Ford Escape she purchased at George Wall in Shrewsbury, the car just wasn't for her. But here we were with a new car and years of payments to go. We figured why not ask them at George Wall if we could do something about this. We had bought our previous two cars from them. Wow were we thrilled with the response. Jeff Wall, Bret, and Mike did everything a customer could ask for, worked a great trade in on the Escape and set us up with an excellent lease program for a Lincoln. My wife is thrilled with the new car and she was able to get out of the old car without much financial damage. It has been a pleasure (again) to deal with the professionals at George Wall and I would highly recommend them to anyone looking for reputable, hard working, and honest group of people to purchase a vehicle from. We will be back again for car number FOUR when we are ready to purchase. Great job George Wall of Shrewsbury.

Rosemary Sodon

Aug 2, 2015

My Ford Fusion had a recall and the service was quick and efficient

John Pontolillo

Aug 1, 2015

Repairs wer made timely and the staff was very professional and courteous.

Edwina Paul

Jul 31, 2015

It was a positive experience overall. Would recommend!

Joseph Merante

Jul 31, 2015

Good service is what a customer expects and we got it,

Steven Graziano

Jul 31, 2015

I thought your service was good. I have to be honest in that the drop off was a little confusing as your entrance is not easy to find and attendants were not readily available to assist me. This is my first vehicle with your company and I must say I have had more viable service and direction in my prior service centers with my previous cars. Although it is nice that you offer a loaner car, for a car like a Lincoln I was disappointed in the fact I had to get in a loaner car and leave the facilities to go to another location to then do paperwork to get the car. It took too much unnecessary time.

johnnyedify

Jul 31, 2015

I have purchased many cars over the years and I would have to say that this dealership and its people rates as the best so far. Kevin was the sales person who greeted me and took me through the process very patiently showing me the car as well as the test drive. We negotiated a good deal along with the help of Matt. Kevin is relatively new there but he was very good answering all questions and concerns. I will definitely return when looking to make another purchase.

Christina Forte

Jul 30, 2015

I absolutely loved my experience at George Wall. Everyone I spoke to was more than helpful and not pushy at all. I worked primarily with Bob, who took tons of time with me and didn't push me into a decision at all. Matt and Pat were also extremely kind and helpful, walking me through the whole process and being so patient. This has been the bet car buying experience I've ever had, and I will definitely be a repeat customer. Already have a friend lined up to bring to the dealership next week!

Angela Rescigno

Jul 29, 2015

Steve is an honest & thorough service representative. Always a pleasurable experience. Angela Rescigno

Brian Nowell

Jul 29, 2015

I had a nice shopping experience and the sales people were very helpful

Petagay Cruz

Jul 29, 2015

As always the service department was perfect. Treated courteously and my vehicle was ready when From promised.

Frank Annunziata

Jul 28, 2015

The service was in the time that was said and the waiting room very nice.Justin was very nice and helpful that made my visit pleasant

Lester Taylor

Jul 28, 2015

Kate, the sales associate was outstanding anticipating my needs and showing me vehicles that I might desire. She brought everyone up to the showroom so I would not have to walk the lot. Great Job Kate!!!!

Richard Mckenna

Jul 28, 2015

George Wall offers superior service by knowledgeable people and caring people . I continue to be treated as one of the family and an important customer Ibwouodbhighky recommand George Wall for purchasing your automobile and let them show you what they have shown me !

cmarie1114

Jul 27, 2015

I had a great experience with the team at George Wall Ford. Every single person I encountered was friendly, effient and helpful... to say the least. I was a nervous buyer, being a young woman there by myself. I was treated with so much respect and literally everyone went out of their way to be supportive. Bob, Matt and Pat particularly helped me through the whole process and made my time there enjoyable. I did not start the car shopping process thinking that it would be easy, but they actually made it perfectly seamless, and I am thrilled with my new Ford Escape! I will absolutely be back there and recommedning friends to visit!

Ana Gargiulo

Jul 26, 2015

You guys are awesome. I came in, you took my keys, I waited a reasonable amount of time for you to repair the recall and my car was returned in the same condition. What more could I possibly want.Great job!! Thank You

Richard Aleski

Jul 25, 2015

Kate was extremely helpful, during the sale, but especially after. She is extremely familiar with the features of the Lincolns, and either set things up for me, or, instructed me on the usage.

Brian C

Jul 24, 2015

Very helpful staff. I've yet to have a bad experience at George Wall and would recommend the dealership to others.

Corinne Thygeson

Jul 24, 2015

Good experience. Service Reps are always very responsive. Always have a good ex[perince at George Wall

Denise Girgenti

Jul 24, 2015

Always a good experience. It is a pleasant waiting room, Staff is friendly and service is complete

Frank Day

Jul 24, 2015

Easy to get an appointment. Service performed in a timely manner and done right the first time.

Joan Griffith

Jul 24, 2015

I have been very satisfied with the services provided for my car. There is not a long wait time for the work to be done and things are always explained to me.

Joseph Guarraci

Jul 24, 2015

Great staf,great serviGreat dealership,from purchasing to serviceA+ce,thanks

Michael Arlea

Jul 24, 2015

Excellent service at George Wall Ford. They treat you like family!

Michael Rifkin

Jul 24, 2015

great !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Robert Zerr

Jul 24, 2015

2011 Ford Escape. Service has been great, no problems, all who I dealt with were very friendly, especially Bill McVitty, service Mgr. They advised when some other things should be fixed or serviced, but no high pressure stuff. Only thing didn't really like, was the high cost of plugging a tire when it had a big screw removed. I think $30 plus per tire is a little much. I worked in a gas station when I was younger, real easy and only took a few minutes, and plug lasted for the life of the tire. Only complaint I have, and I know, times have changed, but I'll bet the plugs I used would last and be as reliable as todays plugs, or whatever they use now.

William Sheeser

Jul 23, 2015

this dealership always works professionally, gets the job done in minimal time and I have NEVER had to go back to have the same thing corrected

John King

Jul 21, 2015

The 2013 Ford Taurus that I bought to replace my Lincoln, that was destroyed by Hurricane Sandy, might just be the best car I have ever owned in my 60 years of owning cars!! There is not a single negative I can say after 2 1/2 years which is something in this day & age!My first experience with my new service advisor, Justin, was excellent! I found him to be most knowledgeable, helpful and friendly in answering all of my concerns and expediting my time spent at the dealership! Keep up the work!

Larry Pollare

Jul 21, 2015

Was able to get an appointment right away. My car was ready when promised.

Michael Perrone

Jul 21, 2015

extremely courteous and professional service staff

Stephen Markovich

Jul 21, 2015

MKZ, Service and staff was outstanding and the overall experience was great.

Theodore Stroz

Jul 21, 2015

I had a steering problem with my 2006 Towncar and brought it in without notice as I needed the car for travel to New York the next day. I am very pleased that the staff was able to fix my car.

Eugene Hannafey

Jul 20, 2015

Service was prompt and courteous. Car was returned clean

Eugene Stringer

Jul 20, 2015

couldnt have asked for a better deal . very professional and didnt get the feeling i was being robbed

Madlyn Destefano

Jul 20, 2015

I am always treated nicely and feel you don't gouge me with your prices and drum up services that I really don't need.I love that I get free oil changes for the life of the car - and the free car washes.But - you are so far away from where I live!

Margaret Knipfelberg

Jul 20, 2015

Free Lifetime Oil change and inexpensive tire rotation

Robert Schuster

Jul 20, 2015

kate sagitova was my contact at george wall and she was most helpful w/my purchase of a "stang" cvtble.i would recommend her to anyone asking me for a ford motor referral.

sodapop24

Jul 16, 2015

Came here from Long Island, N.Y. to pick up a car with my brother. At first I thought this was way too far to go for a car, but once we were there I knew he made the right decision! The entire staff was friendly, inviting and straight forward. I would definitely recommend this dealer to family and friends!

Gregory Schneider

Jun 19, 2015

Conviventant Hours and like the staff They are very honest

Hillary Erdberg

Jun 16, 2015

great GM terrific service staff always take care of the problems fabulous attitudes just make everything a wondereful experience and becasue of that I don't mind traveling the distance to get to them

Geraldine Stewart

Jun 9, 2015

Have purchased cars from George Wall since December, 1996...the staff is courteous and service excellent.

Mike Ferrarelli

Jun 9, 2015

MKZ GREAT CUSTOMER SERVICE, BETTER THAN BENZ !!!!!

Paul

Jun 9, 2015

Our sales person Kate was wonderful . She sold us our Lincoln MKZ last October, and we returned to her for our Escape in May. WE weren't sure if we wanted the Escape, Edge or MKC. She is very knowledgeable of all vehicles, and explanned everything very well. We will return to her in the future. Service department was also very good. They squeezed in our Lincoln for its service while we were buying the Escape. This is our 4th purchase at George Wall. And we will return in the future.

William Sheeser

Jun 6, 2015

Very friendly and very professional. A pleasure doing business with Wall.

CM

Jun 5, 2015

Excellent experience and very supportive with insurance company - went the extra mile and seemed happy to do so

Eugene Stringer

Jun 5, 2015

this is the best dealership ive ever done business with. from sales to service. there wonderful

TCW

Jun 5, 2015

I made an appointment to get my MKZ serviced. The staff from the time I entered until the time I left were very courteous and informative. I was out within an hour. This is a great dealership for sales and service.

vfrackis

May 25, 2015

It was a pleasure dealing with Mr. Ibrahim, and Mr. Siefel total professionals. I left with a vehicle because Mr. Ibrahim was patient and focused on my needs, he really seemed to work as my advocate and I really appreciated it.Excellent car buying experience Thank you Ahmed and Jonathan

Scotty9

May 20, 2015

I had the pleasure of working with Sales Manager Matt Small at the dealership along with his team twice within 8 months. Each time I was looking to lease a new Ford Explorer, and came to the dealership with less than stellar credit. He was patient and understanding, and helped facilitate the lease of the perfect vehicle. It was so perfect in fact that I decided to let my wife keep it, putting me in the market again for a vehicle! I returned for the second Explorer within 8 months, and again was provided with an opportunity to drive away with the perfect vehicle. The staff was always professional, courteous and creative knowing my situation was a bit unique. I would HIGHLY recommend this dealership, and in particular Matt based on my great experience here!

Bonnie Weiss

May 12, 2015

Wonderful dealership. They made me feel like family. Wonderful pricing on an American car!

Maggy

May 11, 2015

We went to George Wall to replace an expiring lease and dealt with Ahmed Ibrahim, we were pleasantly surprised to see how hard he worked at getting us the deal we needed, rather than the deal that the dealership wanted to sell!. I appreciated his honesty and expertise. We walked away with a car we never thought we can afford, and did not feel like we were sold. Thank you Ahmed for such an incredible experience!

Ritva Hukkinen

May 9, 2015

the cheduled 10a.m appointment was taking into late after noon past 3p.m. tire replacement with wheel aligment.

mickey,mantle752

May 9, 2015

every body was willing to help me get the deal done at the price I wanted. Ahmed was very friendly and didn't push me when we were trying to get the deal done. Ahmed thank you for making my dream come true.

Charles Cappella

May 8, 2015

Overall experience excellent special praise to our saleman Eric who did fantastic job. He was knowledgable and took time to take us 2 test drives while explaining the differences in the vehicles I was looking out. He was level headed and most of all personable and informed. He tagged team well with manager and he made me and my wife happy with our deal.

Charles Harris

May 7, 2015

George Wall Service is very responsive. They immediately scheduled my car for service and I did not have to wait. They also provided a loaner car for my use. I am very pleased with all aspects of George Wall Ford Lincoln.

James Smith

May 5, 2015

very professional in the way they handle a customers needs

Joan Griffith

May 5, 2015

Any questions I have regarding the maintenance on my car are always answered very professionally. The work is done in a timely matter.

Robert Dow

May 4, 2015

My experience has always been good. That is why I travel from PA to NJ for service despite NJ having a higher sales tax. Thanks.

Joseph Leto

May 1, 2015

Experienced & helpful staff. Always has a loaner car ready--very accomodating. Service mgr always explains what was done to car & why. Very satisfied with dealership in general. Will consider buying again.

Jay Sigmann

Apr 30, 2015

Excellent service. Arrived without an appointment; car was accepted for service almost immediately. Fast friendly service, Justin was great to work with.

Robert White

Apr 29, 2015

Everyone was courteous, efficient and responsive to me needs

Jacob Salama

Apr 28, 2015

Staff very helpful and waiting area was clean. Rebates from Ford makes service very combatitive to others.

Myles Kaplan

Apr 28, 2015

I felt the job was done very well, however on the end of my "the works" package, I felt the tire tread check was rushed and unaccurate. Tires were rated good and marked green; however when my tires now moved from the rear to front have 3/16 tread (current front tires), and my tires now moved from the front to rear have 4/16 or 5/16 tread (current rear tires). No tire recommendation was issued or requested.

jgeltz

Apr 27, 2015

Ahmed was very helpful in helping us a find a car for our mom. He didn't try to up-sell us and knew what we wanted. He was very nice and friendly and I would send anyone i know his way.

Frank Annunziata

Apr 23, 2015

The staff ( Justin Schwartz) was very good in having my Explorer service and repair

Ashbel Hadar

Apr 22, 2015

Everyone was nice and I was happy with the short time this took. Always happy with the free car wash.

Barbara Bates

Apr 22, 2015

I turned in my 2010 Lincoln 2 years ago for my current 2012 MKZ (I did not carefor the 2013 MKZ, it's smaller, and I hate the rear they put on it..looks like a ford fusion rear). I think your service dept is top notch, but my warrenty expires when I hit 50000 miles, so I may look at a Hyundai or Kia in the future as they have the 100000 mile warrenty, which should come with every new car sold regardless of brand.If Ford-Lincoln increases their warranty (which I paid extra for), I will definitely stay with Lincoln. I am a bit surprised that you don't extend the warranty going forward, as it does not speak well for your vehicles if they can only be trusted to stay in top shape until 50000 miles....My other gripe is that the same goes for the oil changes....they were for the life of my 1st Lincoln, but again-no more...Ford is biting itself in the "blanK", as Jiffy Lube is more convienent (and faster) and where do you think the customers are going to go once the free oil changes run out? Your staff is always friendly and eager to assist but friendly people are not a good enough reason to stay with a dealership in todays' world...They are all looking for the best deal , with the best benefits...I know, because I work in the auto insurance industry(20 years now) and customer loyalty is going right out the window.Please pass this on to your top people, and I do hope upper management takes a look at what I have written to you, and thinks long and hard on making a few changes that would only benefit the company in the long run. Thanks for taking the time to read this...Barbara Bates

Bruce Bresnahan

Apr 22, 2015

Took my F 150 in for service everything was great. They are so easy to talk to and will take care of everything for you. Waiting Area is great also. Everything you would need why you are waiting.

Edward Albanese

Apr 22, 2015

Fast service and being able to get a loaner vehicle is a real plus...The car wash certificate is execellent also...Keep up the good work

Kevin Ronan

Apr 22, 2015

On 4/18/2015 I leased 2015 Ford Fusion at George Wall Ford Lincoln.I met with salesperson Kate Sagitova.who took me through the whole Process from start to finish doing a great job.

Louis Caiola

Apr 22, 2015

Very knowledgeable salesperson. Nice inventory selection. really tried to give me the car and the deal that I wanted. Listened to my needs.It was a very positive experience.

Patrick Parenty

Apr 22, 2015

Staff was courteous and friendly.Car was repaired in a timely manner.Some wait time was required.

Patrick Rosamilia

Apr 22, 2015

Ford Fusion Hybrid. great buying experience. had the car my wife was looking for. made a good deal.

Paul Sully

Apr 22, 2015

Going to Wall Ford is ALWAYS a great experience. Curtious, knowledgable, and done on time!Can I ask for more!

Shalene Mclaughlin

Apr 22, 2015

Mr. Jeff Capone provided excellent service. The staff greeted me quickly, there was no wait time. They were respectful, they listen to my needs and made appropriate recommendation. I will definitely refer Ford to family and friends.

Ladjackj1

Apr 20, 2015

I crashed my current car and needed a new one. One dealership was trying to sell me a car with 80,000 miles on it! I went to George Wall Ford and Lincoln in Red bank, NJ everyone was so nice and made me feel confident that I was getting the best car in my price range. I highly recommend them to anyone looking to buy a new or certified preowned car!

Sean41

Apr 3, 2015

When I brought my 2012 Ford Fusion SEL from Ahmed when I got the car home a friend of mine noticed a cigarette burn hole in the headliner on the driver's side of the car. I contacted Ahmed and he told me to bring the car in and he would have his service guys take a look at it. The services guy did an excellent job fixing it and you can hardly notice that the cigarette hole is there. That is what makes George Wall a great car dealership. They go above and beyond to help their customers and keep them happy. Ahmed was also very helpful teaching me how to use the bluetooth in my car. Buying a car is a big decision and everyone at George Wall made me feel very comfortable and didn't pressure me into doing anything. If I decide to get another car in the future, I would highly consider going back to George Wall. Jonathan was also a pleasure to deal with and he made dealing with all of the finance stuff for the car as easy as possible for me.

Michael W Murray

Apr 1, 2015

I ask a question about needing a repair to the car outside of the dealership. No answer was given.

Amy Addeo

Mar 28, 2015

Friendly and reliable service! I have never had any problems with this dealer

Charles Harris

Mar 26, 2015

Kate was outstanding! I had purchased my Lincoln MKC from her 8 months before and knew I could count on her to sell us my wife's Ford Escape. She showed us several models and was very patient with us. To close the deal, she met my price. In completing the paperwork, Patti stayed late to finalize the transaction despite having received some devastating personal news earlier that day. His dedication was in my view above and beyond. George Wall is a great dealership, which explains why I keep coming back.

Frances Tomkovich

Mar 24, 2015

Purchased a PreCertified 2012 Lincoln MKZ. Was very confident in purchasing this vehicle since it was PreCertified. Also purchased the extended warranty as I usually keep my cars for a quite a while. My salesman, Jeff Capone, was extremely helpful and attentive to my needs. Would definitely recommend your dealership and Jeff in the future.

spburke

Mar 24, 2015

We purchased a truck and had a few issues with the vehicle. Matt Small was eager to listen to our problems and concerns. The entire process he stood by our side and in my opinion excelled in customer service. When you are making such a large purchase you want to feel confident in the product you are receiving and in this case the vehicle. Matt really put all of our concerns at ease, he was in contact with us, assuring that everything would be taking care of and he did not disappoint. In the end, we ended up with a different truck (of course we are paying the price increase between the two) but we are extremely happy with our purchase. I can not thank Matt enough for always being honest with us, keeping us informed, and being a Sales Manager who really is concerned about his customers happiness.

Robert Ellmyer

Mar 20, 2015

Our first service since we purchased the vehicle from you. This experience was as great as sale day. Service was on time, quickly completed and explained easily. Waiting room was just fine and the coffee hot. See you again.

Dianne Cimmino- Gonzalez

Mar 19, 2015

I was very satisfied with the customer service and sales people we had the pleasure of doing business with. They were extremely accommodating and attentive to our needs from the fresh coffee to the emergency cell phone charger I needed everyone pinch in to make our experience comfortable and enjoyable . I was impressed with our salesperson Jeff Capone who spent time to find just the right match and price for us for our new car. The financing dept was quick and efficient without trying to force extra packages and expenses on us that we didn't need. He offered all available options in a polite and gracious manner without confusion or disruption. I have already recommend friends and family to dealership. Thank you George Wall dealership.

Portugoose

Mar 16, 2015

One of these best experiences Ive ever had buying a vehicle, Paul was great! He help me tremendously, found n F-150 no one had. He went above and beyond anything I had expected, would never by a vehicle from anyone else. Thanks again Paul.

Gail Spoleti

Mar 14, 2015

2011 edge. staff was helpful. unfortunately, my vehicle needed a part and service was able to keep the repair cost reasonable.

Ada Carhart

Mar 12, 2015

Grand Mercury, It is ten years old this year and I would NEVER sell it or give it away . Service over the years has been excellent and I am sorry that they stopped making it. One of the BEST cars around. It was my 80th birthday present from my husband. Can't do better than that. Sincerely yours, Ada Carhart

vinfai

Mar 1, 2015

I had a great experience at this dealership. All of the staff members listed were courteous, professional, and extremely helpful in making my purchase. They all took the time to answer all my questions, and I never felt like I was being rushed. Finally, Bret Golkin offered a monthly payment within my budget, and took care of my trade-in.

TrickyLilMiss

Feb 28, 2015

I live in Staten Island, NY and I purchased my new car here because of the amazing customer service and exceptional price they were able to offer me. I stumbled upon this dealership after another dealership in the area lured me in with a lie in price. I decided to check out George Wall and Amhed was confident that he would get me exactly what I was looking for in my tight price range. And he did! I was amazed at how quickly this deal came about. There was no hassling or negotiating. He offered me a vehicle that had everything I wanted, met every specification, and was able to get it for my price in record time. The deal was made within the hour. Upon picking up the vehicle, it was absolutely gorgeous and I could not be happier with my purchase. Thank you Ahmed and to the other workers at George Wall Ford. I would recommend this dealership to everyone near and far!

Pete0208

Feb 25, 2015

My experience at George Wall was absolutely terrible. I came because a family member referred me to Paul Palermo. Was told he could beat any price given to him. I explained to Paul what vehicle I was looking at, what options came with the car and the price I was offered from another dealer. After showing me 2 vehicles which were nowhere near the models I was looking for Paul told me I was being lied to about the prices. He then proceeded to tell me to come back when the deal "crumbled" and just walked away back into his office leaving me in lobby. He didn't even discuss any pricing with me. He Couldn't tell me that he couldn't come near the price I spoke about or event I've me the common courtesy of a handshake. It was completely disrespectful and no prospective customer should ever be treated like that. I took my business to Dana Ford in Staten Island and they gave me the deal that I was supposedly "lied" to about. Paul is an absolute disgrace to a field where the customer should always be right and should be ashamed of his actions.

Cherise

Feb 23, 2015

Barry was extremely helpful. This was my first time at this dealership and was immediately made to feel relaxed, no pressure and really took the time to make me feel comfortable. Barry. really knew what we wanted and that we didn't want to settle and made the deal happen! Great experience. Pat took the time to explain all the financial information and was great to deal with!

Judi

Feb 16, 2015

What started as a mission to gather information about various models of SVUs turned into the purchase of a Ford Edge. We found Barry to be very helpful. He made some good suggestions and the negotiation was very smooth and to the point. I would highly recommend this dealership and Barry!

jshipone

Feb 1, 2015

A friend had recommended leasing a car through George Wall. He said between him and his brother, they've collectively been there over a dozen times. And I see why. From first meeting Paul to Ahmed pairing my phone to the vehicle's Bluetooth prior to me driving off, the experience was great. Not only were they friendly and efficient, but they had patience as I explored the different options available to me. What got me was when Ahmed asked me how did I get to the dealership and offered to return the rental to Budget. He even took the car to the gas station and filled the tank. Above and beyond. With that, I'll be one now recommending George Wall to family and friends.

Barbara Coviello

Jan 29, 2015

Met Eric Rosenow and Kenny Mason on 1/23/15. Bought a 2015 Ford Fusion. Good men and a good decision.

Jocelyn

Jan 29, 2015

I came on a snowy Saturday to search for my first vehicle with my family in tow. Initially, I felt very intimidated by the prospect, but Ahmed Ibrahim was so warm and easy going. He was extremely considerate and friendly, not pushy to make a sale. I personally was expecting just to look but wound up purchasing a 2014 Ford Edge. I left the lot and realized that I had some personal affects still in my old vehicle and Ahmed Ibrahim kindly retrieved them for me. Ahmed Ibrahim and Jonathan Siefel were very fair with me. Johnathan Siefel acknowledged my anxiety and he was very considerate to take the extra time to walk me through the financial paperwork and explain terms clearly to me. Both Ahmed and Jonathan were also kind towards my family and included them in the process along with me. I can say I am truly grateful to have such a smooth experience, great customer service and I can attest to the fact that it was worth driving over an hour to George Wall to receive exceptional assistance on all levels...Thank you again,Jocelyn

invest10

Jan 28, 2015

I recently decided to lease a new car.. I went to George Wall Ford.. The entire staff was extremely friendly from the second I walked in the door...Eric and Mike were extremely helpful during the entire process. They made the process easy and stress free.. I would recommend this dealership to family and friends

jlcarver147

Jan 27, 2015

Ahmed Ibrahim was a pleasure to deal with throughout the process. He showed great patience in waiting for us to resolve an insurance issue. He provided us with valuable information on how the systems in the vehicle function.Pat Osterlo was very helpful in taking care of the finance and other information. She explained everything very well.

JJ

Jan 26, 2015

I have been in the market for a new F250 for about a year. I hate buying cars. So, after plenty procrastination, I decided it was finally time to pull the trigger. I had previously visited several other Ford dealerships in my area, none of which I found particularly interesting to deal with. I knew pretty much exactly what I wanted and, after a quick internet search, I found George Wall had two matching vehicles (2015 F250 Lariats) on the lot. This morning, I submitted a form on the dealership's website at 9:30 am and had a call back from Miguel within 5 minutes. Upon arrival at the dealership, Miguel introduced me to Ahmed, who assisted me with my sales needs. By 2:30 pm the same afternoon, my new truck was sitting in my driveway. I found Ahmed to be very relaxed, personable, attentive, and detailed. He made the whole process really easy, which I appreciate. I felt the purchase price for my truck was very fair and the overall experience was top-notch. I will give George Wall Ford Lincoln my business again and recommend you give them a shot if you're in the market for a new or used Ford or Lincoln.

SW

Jan 25, 2015

I just purchased a new Ford Fusion. Barry was very professional and very helpful. This was my first new car purchase and I am happy Barry was able to help me find exact car that I wanted.

dj28gupt

Jan 23, 2015

We bought a use car here and the internet salesmen Joe and the internet sales manager made it all possible and Bob Maloney was outstanding with the sales and the way we were treated! Everyone in the whole dealership was nice to me and my family! Everyone was very easy to work with!

Glenn

Jan 23, 2015

I had a great experience at George Wall Ford. I came in on a Saturday morning and left in the afternoon with my new Expedition. I knew what I wanted to spend and my salesman, Ahmed Ibrahim and his sales manager made it happen. I would highly recommend George Wall to anyone looking to purchase a new or used car.

Laura

Jan 21, 2015

I had a great experience with Barry Chaskes! Barry worked with me and my circumstances and got me a great deal on a new lease. This is my third Ford Edge and Im completely happy. Barry was friendly, understanding and efficient. Quickest car experience Ive had! Go to George Wall and ask for Barry!

Gene

Jan 18, 2015

I was in the market to lease a new Lincoln MKC and return my Ford Edge that the lease was due in May. I went to Dana Ford in Staten Island and when I got my Edge and they offered me a price of $487 per month for 36months lease at 10.5K miles per year and $2500 down. I told them no way it was very high and they came back with$350 per month with same terms. I was very upset and decided to contact George Wall Lincoln since Dana Ford didn't value my loyalty. I spoke to two people Joe and Ken from George Wall Lincoln and explained to them for over 30mins my situation. They asked me to come in from Staten Island and promised that they will not waste my time and beat the price from Dana for a new MKC. My wife and I drove for 45 mins each wasy plus toll and gas only to be told go back to Dana Lincoln we can beat the deal. This was total bait and switch and they totally lied and made us drive for almost 2hours. I would never recommend anyone to use these guys and yes Dana did offer and we have a new MKC for $350 per months with $2500 down and 36month. They told us that Dana was going to do a bait and switch and give us an Escape instead of a MKC. Obviously they were wrong. This dealership is dishonest to make people drive 2 hours plus gas and toll to tell me something totally different from what was promised on the phone and I pushed hard to make sure they had ALL the facts and was told no problem we will beat the price. The sad part NO one even apologized especially Joe who made the promise and made us come in. I run 500mill in hotels across the US and we would be out of business with this kind of customer service and dishonesty. So heads up to anyone driving long distance to see these guys make sure they give you a firm price on the phone so you dont have to go through what we did.

Suzmiddletown

Jan 17, 2015

Barry worked to understand exactly what my husband and I were after and delivered exactly that! No nonsense, very friendly and efficient. Not your typical car salesman

blimpie2ataol.com

Jan 3, 2015

I was recommended by a friend to see Kate and it was by far the best experience I ever had As a buisness man I litterly purchased dozens of cars and trucks since 1980 and no one even comes close . Kate was honest in all matters Paul was a pleasure and the women in Finance was totally professional and honest.

joe

Jan 2, 2015

I got the car I wanted at the price I wanted, and the process was a lot of fun! I found George Wall Ford through a search of certified pre-owned vehicles on the Ford website. I had spent two months looking for used cars online and had a very specific set of criteria for my desired vehicle (ratings, certification, mileage, appearance, options and of course price). I was excited to discover what looked like a perfect match at George Wall. My first point of contact was customer relations manager Amanda Lees, who was very helpful in quickly confirming the availability of the car, setting up an appointment for me the next day and providing me with information that wasn't available on the online listing. My salesman Ahmed Ibrahim was extremely friendly, respectful and patient. He answered all of my questions in a direct manner and took me through the process as expeditiously as possible. Working with business manager Pat Osterlo on the financial side was a true pleasure. She was deeply knowledgeable and straightforward about all fees and charges. My experience at George Wall was a delight by any standard, and the dealership in general was a highly professional and very pleasant environment. I am so happy with my purchase and appreciative of everyone who helped me with it.

hannah

Dec 29, 2014

I purchased a certified preowned Ford Edge. I knew what I was looking for and did not want to go over my price range. The salesman, Mike Lally, did not attempt to persuade me to buy another vehicle or to spend more money than I wanted. I was treated with respect and felt no pressure to buy. I was encouraged to test drive the vehicle for as long as I wanted and it was no problem at all when I advised that I wanted my mechanic to look at the vehicle prior to purchase. I could not have asked for a better overall car buying experience. I highly recommend this dealership and Mike Lally in particular. This will be my first stop when I need another vehicle! The vehicle was in great shape and beautifully detailed by the service department.

unhappy

Dec 28, 2014

The service department is not the best. Never on time. Charging for everything even if slightly out of warranty. Work was less than quality. Moving to another ford dealer.

TMH

Dec 26, 2014

Leased an Explorer Sport from George Wall Ford. Barry in sales and Pat in management worked out a great deal. All my questions were answered promptly with integrity. I would highly recommend them.

Matt D.

Dec 23, 2014

I had a bird in hand, but came here looking for an even better year-end deal on a CPO F-150. I was greeted by Michael (manager) and worked with Eric (salesman) & Matt (sales manager). Even though we couldn't get something done, the team was great. No BS or amateur hour sales tactics, friendly, responsive, quick, extremely straightforward and above all respectful of your time and needs. I'd certainly try them again in the future. Definitely give this dealership a try, they're one of the good guys..

beams07

Dec 15, 2014

I recently purchased a 2012 Lincoln MKZ certified pre-owned at Wall Ford Lincoln. I was helped by Matt Small Sales Manager. He was extremely attentive and professional in handling my purchase. This is the third Lincoln I have purchased from Wall Ford Lincoln due to the excellent manner they treat their customers.

Pmckenna524

Dec 13, 2014

Just about as easy as buying a car could be. I couldn't be happier and appreciate everything the staff at George Wall did for me.

Dmlennon

Dec 11, 2014

I recently purchased a 2015 Ford Expedition for my wife. The staff were friendly, knowledgeable and professional. There was one small issue with the vehicle that I didn't even notice (a scratch) that the manager pointed out and explained step by step how it would be addressed. I was so impressed with how I was treated and more importantly how courteous they were to my wife. This is the best experience I have ever had with any purchase. Paul Palermo and his team are true professionals and an asset to our community. Do yourself a favor and take your business to this dealership. I'm an ex Chevy owner that is glad I did.

Swain

Dec 5, 2014

Barry was was very knowledgeable and patient in explaining some poor information that I had received. He made sure that I drive away with the car that I wanted at a reasonable price.

Tom & Carol K.

Dec 3, 2014

Paul Palermo spent time and patience to make sure I purchased the exact vehicle I wanted. He made the process a pleasure not cumbersome and worked with me until I was completely satisfied.We noticed during some brief downtime how friendly the other sales personnel were too. We were made to feel very comfortable.

Jason N.

Dec 1, 2014

Easy and quick to deal with, and we were able to have an extended test drive. Their finance department beat a very good rate we were able to get online.

Leonard Marcu

Nov 24, 2014

My experiences at George Wall Ford has never been anything less than excellent. Kate Sagitova is a wonderful sales person. She is attentive, detailed, and very easy to work with. She is personable and I would recommend her to anyone. Her manager Bret is also great to work with. I could not be more pleased with my purchase. The service department is also terrific, and easy to work with. I cannot say enough great things about George Wall Ford!!!!!

Stephen Hines

Nov 22, 2014

comfortable showroom, knowledgeable staff, friendly people

Kozy's Navigator

Nov 21, 2014

This is our first car purchased from George Wall and I will be coming back. My sales manager, Ahmed was outstanding. I never felt pressured and it was a great experience. Highly recommend George Wall.

Olaf and Candy Petzold

Nov 20, 2014

My car is always well cared for at service time ...prompt ,friendly and efficient !! We love george wall!!!

Kozys Navi

Nov 20, 2014

Ahmed took great care of me and over-delivered. He knew the Lincoln product like the back of his hand and I never felt pressure to buy. This is my first purchase from George Wall but it won't be my last.

Debbie Caffyn

Nov 19, 2014

I have been bringing my car back to George Wall for all services. I trust that they will take good care of my car, advise me of needed repairs, and provide me with an accurate estimate of those repairs. The service department is top notch! My go to guy is Steve; but Ben took care of me this last time. They are responsive to my needs and my concerns about cost. And if I need a loaner, there is no one better than Lori! Thank you George Wall! You're the best!

Joseph Leroy

Nov 19, 2014

Excellent prices for repair work. Service departmant took very good care of my F150.

Sam Orio

Nov 19, 2014

Thank you for giving me the opportunity to say that the service on my Lincoln m k z was excellent and complete, very satisfied and my waiting period was good Sam Orio

William Avale

Nov 19, 2014

I bought a MKX I had a good experience with my salesman Bob M but then a gentalman came over and said he needed me to take the car off the lot that day. I was not prepared to do that but I did. Other than that I was very pleased.

Alan Kur

Nov 19, 2014

I worked with Ahmed Ibrahim, he was excellent - went above and beyond to put me in the car that I wanted.He made purchasing the car an easy and comfortable experience.

ArtCath

Nov 19, 2014

I had a great experience with Kate Sagitova. Her most important quality is she listened to what my moms auto needs were and guided us to the right fit. She worked closely with us to find the exact car at the price we needed. My mom couldn't be happier in her Lincoln MKC! So the only mistake you can make during your car shopping is not pulling into George Wall and asking for her.

CHUZZLE2010

Nov 19, 2014

great experience great staff extremely helpful the absolute best!!!! highly recommended.love these guys they go above and beyond service and quality the best team

Tina Nelson

Nov 18, 2014

always satisfied with service at George Wall very friendly , honest . Enjoy talking with Joe and in a few years will buy another car from them.

John Murray

Nov 17, 2014

I BOUGHT A LINCOLN NAVIGATOR. MY SALES REP, KATE SAGITOVA, WAS TRUELY OUTSTANDING. SHE SPENT PLENTY OF TIME WITH ME PRE-PURCHASE TO EXPLAIN ALL OF THE OPTIONS. WHEN MY VEHICLE ARRIVED SHE PICKED ME UP AT MY HOME, DROVE ME TO THE DEALERSHIP AND SPENT A LOT OF TIME SETTING UP THE CAR AND EXPLAINING TO ME ALL OF THE VARIOUS FUNCTIONS. SHE IS A GEM AND A REAL CREDIT TO YOUR DEALERSHIP.BY THE WAY, SHE ALSO NOTIFIED MY INSURANCE COMPANY AND HAD THE VEHICLE COVERED UNDER MY POLICY BEFORE I PICKED IT UP. I HAVE OWNED LINCOLNS FOR OVER 30 YEARS AND I WOULD SAY THE SERVICE I RECEIVED WAS THE BEST EVER.

Louis Desarno

Nov 17, 2014

Service... efficient and timely. Thank you. Lou De Sarno

Mr Good

Nov 16, 2014

Internet people and sales' staff worked well together to make the sale work. Price after some negotiation was where we wanted to be. Within an hour and a half of a relative ( dealership over an hour away from house) test driving the car, I did my own test drive and drove it home that day!

Alina Kozakova

Nov 15, 2014

We spent 4 hours at this dealership. We worked with Mike lally who was extremely helpful and flexible. They worked with us to fit out financial needs. I was honestly quite skeptical about getting a Ford but we absolutely are in love with our Ford Explorer Sport. My husband can't wait to get behind the wheel. Definitely recommend this dealership and our dealer :) Thank you for taking care of our needs and assisting us with returning our old leased car.

pete.stajk

Nov 15, 2014

Matt was amazing. He got us in and out, and I couldn't be happier with my Lincoln MKX. Superb service, honest deal, great monthly payment. I was really impressed with my experience today!

Alexander Schobel

Nov 14, 2014

Joe Celli and Jeff Fraley treated me like family...courteous,kind and only interested in my and my wife's welfare. They were able to guide us through the process and they came up with the right decision for us and we purchased a used 2012 Lincoln MKZ. Johnathan finished by completely organizing the paperwork to sign. Al. Pat. schobel

John Falihee

Nov 14, 2014

This is a top notch dealership. I bought and service my 2013 explorer there. From the time of purchase to all my services, They have been Professional, Courteous, Helpful and Accommodating every step of the way.

Theodore Maione

Nov 14, 2014

Car was in for servicing, was met in the parking lot, had everything explained and enjoyed a cup of coffee. Service went quickly enough for me. Thank you.

Scoeys22

Nov 14, 2014

Great experience leasing a 2015 Ford Explorer XLT from George Wall Ford Lincoln. Starting with the internet sales experience with Jeff Fraley and Amanda. Then working with sales consultant Barry C. who explained everything clearly and in great detail. I could not have asked for a better experience.

Tori_V

Nov 14, 2014

After countless trips to different dealerships trying to figure out what car I wanted I'm glad my 3 month journey ended at George Wall! I had initially emailed back and forth with Jeff about a TrueCar estimate I had received. Jeff always promptly answered my emails and calls. When I got to the dealership Jeff introduced me to Mike Lalley. Mike is an excellent salesperson and understood that I was only coming in to test drive the car. I had explained to him that I had been to several dealerships and I didn't want to waste his time or mine, I only wanted to hear what the final price would be. I find that a lot of other sales people would look at me being a young female as an easy target and try to pull one over on me, but Mike always treated me with the utmost respect. He never once pressured me to make a decision I wasn't ready to make. He answered my phone calls and even worked around my crazy schedule. Although as Mike said "The MKC could sell itself" and he was right but his friendly persona helped me finalize the deal. I LOVE my new MKC and I am so happy I decided to buy it at George Wall!

Frank Tenbroeck

Nov 13, 2014

This was the first service for our 2014 Ford Fusion and like all the past services onall of our Ford and Lincoln vehicles we are extremely pleased with George Wall Ford/Lincoln.Keep up the excellent reputation you have.

Helen Mosolgo

Nov 13, 2014

My repair was handled with efficiency and professionalism. Kudos to Bobby! I enjoyed the use of my Lincoln Continental as a loner car. Boy, is that an upgrade from a Ford Fusion! Especially liked the automatic re-adjustment of the seat and steering wheel....great for seniors.....easier to enter and exit.Thank you.

mrshepboro

Nov 13, 2014

Easiest experience ever! Walked in at 3 pm, left with a car by 5! Brett, Mike, and Jeff were professional and helpful! I will never buy anywhere else!

Diana Williams

Nov 12, 2014

George Wall was the third Ford Dealership I went to for comparison. By far the best in customer service in the way of understanding the customer's needs and matching them with the best deal. Salesman and Manager were very pleasant and easy to work with. My only suggestion is that the Finance person take a less assertive position when selling the extended warranties. This was the only time I felt pressure that made me feel uncomfortable.

Gerald Molzon

Nov 11, 2014

Everyone is extremely friendly and helpful Thank you

Joan Griffith

Nov 11, 2014

Your staff is always pleasant and courteous. Appointments are easy to schedule and the work is done in a timely manner. The waiting room is comfortable.

Valued Customer Jpv Services

Nov 11, 2014

first time using your service department we usually use toms ford keyport nj

Craig Lind

Nov 10, 2014

Always a pleasure visiting and dealing with George Wall!!!!! Thank you!!!!

Kathleen Bertinato

Nov 7, 2014

I bought the Ford Edge I love my new ride. the service was fantastic.

Rosemary Gance

Nov 6, 2014

I really like the Focus. This was my third Focus Lease.

Maria Artelli

Nov 5, 2014

I recently leased a 2014 Ford Escape. It was a very pleasant experience. The sales person was very helpful and knowledgeable. He answered all my questions and made sure that all my requests were met. All the personnel worked as a team; from the sales department to financing and management to ensure that I was a satisfied customer. The dealership was a very comfortable enviornment and I never felt rushed or pressured to make a decision on a vehicle. The office was full of integrity and they delivered all that they promised. I would highly recommend them.

Maria Artelli

Nov 4, 2014

Very pleased with the sales department. Very personable, professional & knowledgeable. Delivered what was promised! Nice family feeling.

Steven Radice

Nov 4, 2014

Kate Sagitova is an excellent Sales Consultant, and proved helpful and informative every step of the way.

Barbara Bates

Nov 3, 2014

My 2012 MKZ just was serviced for iol change/etc. I know I am entitled for free oil changes for a while, but they used to be for lifetime of car(as with my 2010 MKZ). Ever since my dealer Kevin left-I no longer get emails/phone calls/etc-he made me feel a little special being part of the Lincoln/Ford family...what happened to all of that? I will be inclined to but from a dealership offering the best of services-many now offer free oil changes for as long as you own the car, or up to 100000.00 miles-I work in the car insurance industry, so we ask many people who buy different cars what services/perks their cars came with. I was also issued a LIncoln Credit card, which I misplaced when i was having my kitchen remodeled, and no one at Lincoln could find my information. I am just a little disappointed in the dealership itself...Still loving my MKZ

Santola Lemmons

Nov 3, 2014

Staff is very helpful me courteous, especially Steve.

darno07730

Nov 3, 2014

Just went with the new Lincoln MKC. Great combination of style, performance and luxury. My sales consultant Barry Chaskes was professional, courteous, knowledgeable and great to work with. I would recommend the car, dealership, and Barry to friends and family.

Carl Williams

Nov 2, 2014

Game iin for a regular car oil maintenance. Only complaint is the service took a little too long.

Michael Grimaldi

Nov 1, 2014

Very friendly and helpful service department. .................

Judith A Martin

Oct 31, 2014

2014 Escape Titanium; 2009 Lincoln MKZ AWD. George Wall of Shrewsbury, NJ is our dealership. Vito(Service Manager)is diligent and dedicated to finding solutions to our Ford and Lincoln vehicles. Marty (technician/mechanic) solved a re-occurring electrical/alarm/message issue (most difficult to solve). Noise from our Lincoln was diagnosed and cured recently. This Ford team is evidence of quality service and professionalism. This is a Ford service family that represents problem-solving and provides us with the confidence that safe driving is up to us in the realm of recall news items. Thank you. We appreciate your professionalism and attention to customer safety and satisfaction.

Michael Ferrarelli

Oct 31, 2014

Very pleasant Ahmead & Matthew were great in explaining the MKZ that I was interested in, they were very accommodating to me in helping me make my final decision to pick the right color combo and vehicle options, which in itself was very difficult to do since there was a huge selection at the dealership which was another pleasant surprise to have such a huge choice of vehicles something you normally don't see these days.

Patricia Regan

Oct 31, 2014

I was pleasantly surprised it was my first time turning in a leased vehicle and Ahmed walked me through the process with ease.

Penny Ketcham

Oct 31, 2014

we traded in a Lincoln MKZ and bought a new 2015 MKZ. We bought tw0 cars there 7 yrs ago. The service was excellent than and still is. The sales woman ,Kate Sagitova was very knowledgeable about the car and made the whole experience very easy and enjoyable. We will be returning in a few months for a second new car purchase.

Gwendolyn Evans

Oct 29, 2014

George Wall employees have always treated me as if I was a valued customer. I live right across the street from another Lincoln-Mercury dealer, I choose to come to Red Bank, because of the relationship I feel I have with certain staff members.

John Velez

Oct 29, 2014

I had a morning waiting appointment. The service was fast & courteous. The waiting room and the restroom were neat and clean. All the staff I encountered were very friendly.

Valued Customer Stringer'S Landscaping Inc

Oct 28, 2014

always wonderful. the best service dept i have ever dealt with. its a pleasure

rmazza

Oct 28, 2014

Just purchased a new Ford Edge tonight. Sales Consultant Mike Lalley and Sales Manager Matt Small provided the best of customer service. They made sure we were completely satisfied. Mike took the time to explain every detail and option on the car. Even set up the Sirius radio and the Sync Phone for us. The Business Manager Pat Osterio made the finance process completely painless. I will be recommending this dealership to everyone I know. Thanks Guys! Job well done!!tonyandroeatverizon.net

Barbara J Stone

Oct 26, 2014

Had been to Cadillac, BMW to look and just stopped at Lincoln to compare fell in love with the MKC and never went back to other dealerships Ahmed was very helpful will be return customers when lease is over!!

Michael Geary

Oct 25, 2014

Excellent and timely service very satisfied.Very nice staff!

opminc579

Oct 24, 2014

Smooth no problems with the transaction. Ahmed a stand up guy his word was as good as gold. The whole staff was friendly , a class operation . Very refreshing in this day in age !!

Cecil Maxwell

Oct 23, 2014

I liked that the car was able to be dropped off in the morning and picked up around 7:30Pm the same day, eventhough the service dept closed around 6:30.

John Jenkins

Oct 23, 2014

Staff was great, delivering the car straight to my home, that's how things should be done, great experience

William Lugaro

Oct 23, 2014

great. I took the car there to do the 60K service.Now I am receiving notices to the miss 60K service. Can someone clear the system. No more notices please.

Christopher Gagnon

Oct 22, 2014

New tires and an oil change.. I couldn't ask for a better job these guys at the Ford dealer really know what they're doing and a really good experience

Jay Miller

Oct 22, 2014

The Mercury Grand Marq is a great car and I'm disappointed that Ford discontinued it!...the a/c issue that I had is the same issue that 4 other Grand Marq owners that I know also experienced...perhaps you should check with dealer across the country as it is possible that this could a one of a few flaws that this model experienced...?

Michael Metry

Oct 22, 2014

My 2011 Ford Fusion running as new after the complete maintenance service. Thank to the employees of George Wall Ford Lincoln. Great Job,

Pietro Cupo Jr

Oct 22, 2014

Service with a smile, no surprises. Service took about 1 hour.

Richard Savare

Oct 22, 2014

2004LSService was good. Vito was helpful. Prices for labor for changing filters is way to high.Wrong reading on odometer was posted on windshield.

Valued Customer Funeral Car Service Inc

Oct 22, 2014

You did everything that you promised to do in a timely manner.

Alex Baldi

Oct 20, 2014

Kept right to schedule time. Loaner car while my car was being fixed. A great plus.overall very satisfied.

Brian Palmer

Oct 20, 2014

Everyone was friendly and professional and the service was done very promptly

Kara Findel

Oct 20, 2014

The service was amazing and the staff was extremely helpful.

unison.inc

Oct 20, 2014

Matt bent over backwards to help me get into my ford f-150.Never felt any pressure, rather, felt like I was dealing with a family member

Laura Barrett

Oct 19, 2014

Very good from the minute you drive in. The young man who greeted me was very pleasant. The staff in service is excellent. You are a great team.

J J C

Oct 17, 2014

Excellent service team. Handled my repair professionaly and quickly communicated with me about an unexpected issue that surfaced during the repair. I have dealt with George Wall for many years (since 1975) and have never had a service-related issue. The team is the best-of-the-best!

Mauro Baldanza

Oct 17, 2014

This is our sixth car from you. It's not just the sales staff, but the service staff that takes care of us and the car that keeps us coming back.

Samuel Nowell

Oct 17, 2014

Service was great, same day, got me in for oil change. very pleased. thanx.

James Gober

Oct 16, 2014

First and only experience with a new car. Everything went smoothly! Two people I spoke with (service manager and cashier) were friendly and helpful.

Lucky Guzzo

Oct 16, 2014

Vehicle was purchased on a Thursday night. I had come to pick up a car that was in for service. The car was found to have a hole in the floor pan and upon the inspection needed a lot more work that was not worth to put into an 11 year old car with 152k miles. Visited the showroom and had an idea of the type of vehicle wanted between an Escape and a Focus hatchback. We test drove the Escape and my wife loved the way it drove. The salesman was very helpful in describing the attributes of the vehicle and explaining the rebate program. We decided then and there to get the car. The sales manager and the finance manager were extremely helpful in getting the car that night. We drove it away and now with 1000 miles on it and we are extremely pleased with the car and the sales personnel.

Customer from the shore

Oct 15, 2014

Everything was great except I had to wait almost 2 hours when taking delivery of my new vehicle. Paperwork should be prepared in advance.Especially if a prior appointment was made to pick up the car

John Pillarella

Oct 15, 2014

all aspects of my service visit went smoothly and efficiently. Everyone was curtious and professional

Joseph Uddo

Oct 15, 2014

my car had a transmission problem,it was taken care of on my 1st visit to the service dept.i,am very satisfied!!

FJR29

Oct 15, 2014

Great car buying experience with Joe Celli and Paul Palermo. Joe made sure I understood the differences between the cars I was looking at. They are courteous, helpful, professional and very easy to do business with.

Norman Huseland

Oct 14, 2014

Replaced tire on my 2011 Grand Marquis. Very efficient. No problems.

Theresa Perri

Oct 14, 2014

I purchased a 2014 Ford Escape SE 4w drive. Every person I dealt with was very friendly, courteous, knowledgeable and accomodating from the initial phone call to the receptionists to the finance dept and of course my salesperson, Mike Lalley. I especially want to commend Mike. He was the best. I couldn't ask for more. He made me feel very special and explained every detail of the vehicle's features and promised to assist me if I ever had any questions. Thank you for a great dealership and for your exemplary staff.

Valued Customer Lomell Law Firm Pa

Oct 14, 2014

Barbara Piasecki was great. She spent a lot of time getting me the exact trunk I wanted.

Brian Palmer

Oct 13, 2014

Everyone was friendly and professional and the service was done very promptly

John Druzsba

Oct 13, 2014

My Ranger was done in a timely manor and exactly what I wanted. The service was excellent and the staff couldn't have been nicer.

Paul Sully

Oct 13, 2014

It was a fantastic experience as always. I have NEVER had a bad experience. Every time I have brought the car in for service, the car is done when they say it will be done and have always taken the time to look for possible safety issues to keep me safe on the road. I travel with my Explore a lot miles and need a Ford location like Wall to keep the car in prefect running order. GREAT SERVICE!!

turftammer830

Oct 9, 2014

I called this dealer a day in advance to ask if vehicle was stilll there and discuss a price. This is because i live an hour away. I came to an agreement on a price over the phone and was told the vehicle would be held for me until the next day when i could make it there. I got to the dealer the next day vehicle was still on the lot and i went in and talked to a sales rep. I took the vehicle for a ride and loved it and started to do the paperwork. Now this is where it starts to go downhill. The sales rep that was helping me was so slow with doing all the paper work and i sat there for two hours just for them to come out and tell me that they sold the vehicle! Dont you think it would have been a good idea to check that before i even went on a test drive. Something doesnt sit right with me but they also sent out there finance manager to tell me the two guys who were helping me never came out and said sorry they stayed and the back an hid. Overall this was an absolutely terrible experience never have i ever been so frustrated!

gr8chef

Oct 8, 2014

We just purchased a 2013 cpo MKS. This is the 6th vehicle purchased from the this dealer ship. We could not be happier. Mike & Matt where not only helpful but went out of the way to keep us in a car we were both happy with. We never felt pressured and our experience was stress free. From Mike, to Matt to Patty it was again a very positive experience. Keep up the good work I will see you again when you get a 2015 mustang convertible.

JamesDolan

Oct 7, 2014

My experience at George Wall was outstanding. Mike Lalley and Paul Palermo went above and beyond to get me into my new truck. Pat Osterlo made my paperwork easy and very clear to understand. The dealership as a whole was very friendly, and the dealership was very clean making it a great and comfortable place to shop.

philboss

Oct 7, 2014

The people at George Wall Ford are a pleasure to deal with, from my first phone conversation with Amanda to Anthony setting up navigation to get us home, we got a great truck at a fair price, Jeff was very clear with the numbers as was Pat in finance. Well worth the 150 mile trip, will definitely buy our next car from them, All involved restored my faith in dealerships.

arline2468

Oct 2, 2014

Mike Lalley and Matt Small went above and beyond to get me the car I wanted. They were a pleasure to work with. Thank for for making my experience the best it could be. I highly recommend Wall Ford for your car buying or leasing experience.

swainsworld

Sep 29, 2014

I would never go to another dealer after the positive experience, competitive pricing, and excellent service that I recently received at George Wall Ford Lincoln. When I spoke to a friend who recently sought to lease a Ford Escape from another dealer, he was amazed at the deal I received and stated that his dealer could not come close to the price i received from George Wall Ford Lincoln.

Mlibin

Sep 26, 2014

I was reluctant to drive far south to George Wall Dealership. But I am glad I did. I was pleasantly surprised. My salesperson Kate Sagitova searched for the vehicle that I was looking for and found a perfect match. The price was right and vehicle was delivered on time. Thanks for a great car buying experience.

dwhite1454

Sep 25, 2014

They were very pleasant and helpful. I will buy another car from them in the next few years the manager and sales person were great

eckman6996

Sep 25, 2014

Mike Lalley helped me pick the right car for me and my family and you could not beat the price.Thanks Bret,Mike and Paul

mikegg

Sep 25, 2014

My daughter recently purchased a used vehicle from George Wall and the overall experience was great. We have purchased several vehicles from George Wall and each time the experience was very good due to the diligent and friendly staff. The recent purchase was quick and painless as Paul Palermo and Kate Sagitova had the car ready for a test drive and subsequent purchase.

mkzpeggy

Sep 24, 2014

What a great experience! Starting with the receptionist and ending with the class offered to learn all about my new 2014 MKZ everybody was just wonderful. Mike Lally especially was a true knowledgeable professional, making this transaction so pleasant that I will surely return for any future car leasing/ purchasing experience. Many thanks to everyone at George Wall.

socottrell

Sep 19, 2014

Very straight forward service. Greeted and processed quickly and was provided with a clean and adequate location to work during the wait. The scheduler also was very accurate on the estimate of time needed.

Miriam Gunn

Sep 18, 2014

Had a wonderful experience! Ahmed and Matt were very professional answered all of my questions and more! Everyone at the dealership was very friendly! Will recommend George Wall Ford Lincoln to anyone interested in purchasing a car. My husband and I are very pleased and content with the services we received. Thanks for everything!!

martino120

Sep 5, 2014

Anthony was a pleasure to work with. He took the time to answer all of my questions and then some! Great management. Great deal. Will be back again!

Wayne Mcewen

Sep 3, 2014

Great service , great people, great dealProfessional people made my purchase a breeze . Was worth the drive from maple shade . Will come back again thank you very much

lido5

Aug 29, 2014

Both Kate and Matt were great to work with. We brought the whole family for a test drive and they were very kind to my kids - especially my son who was having a hard time saying goodbye to our trade in. Very happy with our new car!

Rtier

Aug 29, 2014

Best experience I've ever had at a dealership. Mike the salesman, Brett the general manager, and Jonathan the business manager treated me like family.

AlissaB

Aug 28, 2014

I had an issue with the dealership keeping their word. I was sold a certified preowned vehicle with scratches, with a promise that they would fix them or repaint them if need be. I could not get a returned call for months and was sent from manager to manager. I must have worked with every manager there. I was told my remote start would be in the same key fob, but it was in an extra key fob. Then I was told that my car would be fixed in a day, but it took 7 days. I was actually called, and was corrected with my complaint. Reminding me of everything that was "done" for me. Just about everything I was promised fell through, until I went to the better business bureau. They ended up fixing everything, but it was too little too late. I would not even go back there for service at this point.

Bruce Bresnahan

Aug 28, 2014

Everything was great outstanding dealer ship. Everything you want in a dealer ship. No added pressure family atmosphere everyone treats you like you are family.

abaldi

Aug 27, 2014

Right from the beginning I could tell that Matt was willing to work with me. All the items that we agreed to came true. He helped me set up my telephone in the car. When I had a problem he helped me out in a timely fashion. He made sure that he answered all my questions. When I brought the car in to have the brakes checked the service department checked them and fixed the problem.Would I recommend this dealership to other people I would say absolutely yes.

congers71

Aug 25, 2014

My husband & I purchased a new Ford Explorer XLT, from George Wall Ford on Shrewsbury Ave. in Red Bank, NJ. yesterday. We could not be more pleased with the excellence of everyone who assisted us. Jeff diligently initiated the process, passing us on to ace Sales Consultant, Ahmed Ibrahim, whom we found to be courteous, personable, and enthusiastic. We also negotiated with Matt Small, the dynamic Sales Manager extraordinaire at George Wall dealership. (We called him & Ahmed "the dynamic duo"!) Finally, we met with Jonathan Siegel, the new & very astute Business Manager there. Such team work! They were all very professional, while simultaneously simply making the whole process enjoyable! We love our new Explorer, but, as importantly, we are great fans of your sales force! We will be return customers, as well as recommending you to friends and family! Thank you so much for your exceptional service, outstanding attentiveness, and friendship. Rave reviews on all counts, and kudos for making the purchase of a car actually FUN! This comes from a lady who hated, in the past, to shop for a new car! The teacher in me gives you all an A plus in all areas! Thank you so very much! Sincerely, Very satisfied customers, Elizabeth & Richard Murray

mkrush

Aug 25, 2014

We were looking to purchase a new truck for our family. When my husband found something he liked he then took us to see if that is what we wanted. We were welcomed by Mike and Matt as if they new us for years. I personally don't like car dealers because they all tend to be pushy and that is very annoying. To my surprise Mike and Matt were not those guys. They asked us what we were looking for what we wanted in the vehicle and found what we wanted. Mike was not there when came back with a decision so Matt took good care of us. Matt is already the sales manager but if he wasn't he should be. Thank you for your patience with us and the not being pushy was the right way to go with us. I've walked out of places when a salesmen gets to pushy.Thank you Matt for your patience.

CSolages

Aug 22, 2014

First time purchasing a new vehicle in a long time and I want to thank Anthony for being very patient with us and listening to what our needs and wants were. Anthony was extremely knowledgeable and took the time searching for the perfect vehicle for us and showing and explaining multiple vehicles in order for us to make an informed decision. We felt comfortable throughout the whole car buying experience and never felt rushed or pushed into any direction. Thanks again to Anthony for providing excellent customer service and staying late ensuring we were 100% satisfied with our purchase. Please commend Anthony for the wonderful car buying experience, thank you George Wall Ford Lincoln team.Carl and Nicole

JKRiley

Aug 22, 2014

Customer service was great and they all work like a team supporting each other. My salesperson was excellent and answered all my questions. He even helped us to set up the electronics in the car. Ahmed was great with us and even took the time to listen to all our concerns and explain things in depth.

wstack1

Aug 15, 2014

I was in the process of considering a new vehicle and was considering a lincoln and a F150. As a long time Mercedes and Lexus owner, i was considering upgrading my 98 MB (which is in prestine condition) and considering another benz. I received a "lincoln date nite promotion which allowed me to test a lincoln for 48 hours. I was also considering a pick up of which they had an beautiful King Ranch on the lot. I drove the pick up and had the lincoln for 2 days. Denise DeMarco was my intitial contact after responding to an internet inquiry, and she was great in her discussions with me. when i got to the dealership i was introduced to Joe Celli, who was (and is my sale person). Kate Sagitova arranged the date nite (test drive of the lincoln. Pat was the person who ultimately worked with me on the signing of the papers. to make a long story short, i leased a F150 King Ranch as the quality and luxury was superb. the lincoln is quality also, but emotionally did not fit.there are three important factors when i acquire a car--1. Quality of the car company and products--Ford has met and exceeded this area. 2. Quality of the dealership-George Wall has a great reputaton and this was displayed in working with Kate,Denise and Joe; 3, Attitude and sales person approach to "sellng". Joe Celli is a long time employee of George Wall (20+years) and his approach is not a hard sell, or to be candid, not like a "car saleman" of bygone eras. He was not pushy, but informative, considerate and very knowledgable of the products. As we all know we have choices on where we can buy a car. this dealership is about 20 miles from my home, and i could have bought at a ford dealership 2 miles away. i bought from George Wall because of Joe Celli. he made the buying experience of a new vehicle a pleasure.highly recommend George Wall Ford and working with Joe Celli. And note I have not had an american made product in over 25 years. Thank you Joe, Kate, Denise and Patty you were great also.

jaason

Aug 14, 2014

i received customer service second to none. ahmed greeted me and made feel right at home for everything i needed. he was very attentive to all my concerns about my escape which made me feel like i was number one. everyone was right on the ball and courteous for whatever we needed price service etc. were well worth the days leading up to my purchase and very happy with the overall showing of george wall ford. matt also made sure my needs were met for a great manager client experience. thanks!

mkzpeggy

Aug 10, 2014

I had the pleasure of meeting and working with two very profesional sales men Mike Lalley and Matt Small. My experience in the leasing of my MKZ was honest, preasure free, informative, understanding and fun! I will recommend these guys to anyone. I will make this my new Lincoln home.

Russo1234567

Aug 8, 2014

We bought our Used 2010 Toyota Tundra from Ahmed Ibrahim. He was a great sales person to deal with. He was a professional in every way and was very helpful providing a seamless process for us to purchase the truck. I would recommend working with him in the future to anyone who needs a new car.

fazzini

Aug 7, 2014

I brought my 2008 Lincoln MKZ in for mechanical check. I was hearing noises in front wheels. After they checked it they told me I need front rotors and pads. I had them do the repairs and they still charged me the fee to check it. I thought disagnositc charges are waived if the facility repair the vehicle. Boy oh Boy was I wrong. This dealership charges the diagnostic cost too. Never No More !! What a complete rip off. Better off going to Pep Boys.......at least they waive the diagmostic check.

Larissa.hare21

Aug 3, 2014

I took my Aunt to see Matt on a Saturday night after the place was CLOSED. He patiently listened as we told him what she needed and he delivered. My Aunt had to go out of town for a week but when she came back, Matt, Chuck, and Pat made sure she had everything that she needed to feel comfortable. Thank you for being so sweet to my Aunt! She loves her new Escape!

kbell5

Aug 1, 2014

On July 28, 2014, I purchased a 2014 Ford Fusion from the sales manager, Matthew Smalls, at George Wall dealership. It was my first time buying a car so I wasn't very knowledgeable about the process. Matt explained every step of the process to me and made sure I understood. I felt very comfortable purchasing from him and would recommend him to everyone I know. The whole staff was very courteous and helpful. Overall my experience there was excellent.

wsnickel

Jul 28, 2014

I recently bought a 2014 Ford Mustang 5.0L GT Premium. at George Wall Ford. My Sales Consultant, Chris Regas, was a professional in every way and able to satisfy my every question. It was also a pleasure to work with every member of the management team that was a part of the purchase. All in all it was an excellent experience and I would highly recommend this dealership to my friends and associates.William S Nickel

zunzi2

Jul 25, 2014

I recently bought a new Ford expedition and it was a great experience dealing with Brett, Paul & Chuck. This was my second time dealing with this dealership and I will definitely go back. Bill & Bob in service are also very nice guys and easy to work with.

Peter Hough

Jul 21, 2014

200,000 miles I brought my 2002 Mercury Mountaineer into George Wall Lincoln Mercury in May of 2013, I wanted to know if it was safe to drive, I am in outside sales and drive a great deal. The car had 192K miles on it and was showing its age. The diagnostic tests and inspection of the vehicle revealed many areas of concern which were discussed with me by the service tech. It was decided that some repairs would be made to make the car safer. Shortly after picking the car up it began to have issues and I emailed the service department my concerns. Bill McVitty and Jeff Wall responded the following day. Jeff asked Bill to take care of the situation and contact me. The following day I brought the car back and Bill personally oversaw the additional repairs necessary to make the car safe. I cant begin to express how impressed I am with the Service Department at George Wall dealership in Shrewsbury. They have paid personal attention, from Mr. Wall on down, to my situation and have resolved the problem. I would highly recommend their company for your Mercury and Ford vehicle repairs, they have shown me through their actions that they truly do care about their customers. My wife and I will return to purchase our THIRD vehicle from them soon.

phough

Jul 20, 2014

My 2002 Mountaineer just passed 200,000 miles much to the efforts of George Wall Service department and particularly Jeff Wall and Bill McVitty. I brought the car in to check some items that concerned me and Bill McVitty and the service department worked with me to fix some issues that were detected. Their efforts were far and beyond what one would normally expect and for that I am very grateful and will be returning to the dealership to purchase our THIRD car from them when the Mountaineer can no longer perform.Great job.Peter HoughAtlantic Highlands

Peter Hough

Jul 19, 2014

My 2002 Mountaineer just passed 200,000 miles much to the efforts of George Wall Service department and particularly Jeff Wall and Bill McVitty. I brought the car in to check some items that concerned me and Bill McVitty and the service department worked with me to fix some issues that were detected. Their efforts were far and beyond what one would normally expect and for that I am very grateful and will be returning to the dealership to purchase our THIRD car from them when the Mountaineer can no longer perform. Great job. Peter Hough Atlantic Highlands

paul zigo

Jul 19, 2014

What looked like a daunting task, that being the leasing two new cars for the next three years proved to be a rewarding one. Thanks to the outstanding salesmanship of Bob Maloney, the quick and efficient administrative service of Pat Osterlo and the professionalism exhibited by Jeff Fraley, all the leasing arrangements were completed in a very timely manner. Would recommend the firm to all looking to purchase or lease a car and have already done so. Job well done!

MAMitchell68

Jul 18, 2014

I had a very good experience working with the sales department and financing, as a prior owner of a vehicle from George Wall, I can attest to their excellent service department. I would highly recommend George Wall.

letizia1

Jul 13, 2014

Paul / Katie made my experience so stress free and fun, I would never have believed it. I will recommend George Wall to all. Thank you.

Penny60

Jun 29, 2014

After somewhat of a rocky start, George Wall Ford took the initiative to follow up and rectify the miscommunication. As a whole the experience was positive. I purchased my car at a very fair price and found the staff to be more than accommodating. I would not hesitate to recommend this dealer.

Peter Hough

May 1, 2014

Most times these review boards are used to complain, not me though. I brought my Mountaineer in to have service done because of a concern I had with the front end making a popping sound when I made hard turns. After several days, during which I was afforded a loaner car, the repairs were "completed" and I went to pick up the car. I spent a great deal of money for the repairs, as expected, but I use my car for business so needed to feel safe in it. Unfortunately, when the car went back on the road much to my dismay, the problem had not been fixed. I reached out to Bill, the service manager, and Jeff Wall regarding my frustration via an email on a Sunday night and on Monday morning was contacted by Bill and asked to bring the car back. I did, and they continued to look into the problem, and this is where the experience changed from frustration to elation. Bill was attentive to every issue regarding the car, working with me to find the best solutions. When the repairs were completed I took the car back and was extremely pleased with the results. If you are looking for honest evaluations, fair prices, and great customer relations when servicing your vehicle, this is the place to visit.

MMMMHENNN

Apr 6, 2014

HORRIBLE EXPERENCE !!!!TRYED TO LEASE AN ESCAPE. WENT ON 3 DIFFERNT OCCASIONS ONLY TO BE TOLD "WE'RE THERE" ON A DEAL, "EXCEPT FOR".....SALESPEOPLE WERE BASIC LIARS.MANAGEMENT WAS NO BETTER. WATCHED US FROM THEIR GLASS OFFICES WHILE THEY HAD NO INTENTION OF MEETING OUR #'.ON OUR 3RD RETURN TRIP (BECAUSE WE WERE TOLD THE DEAL WOULD WORK), WE LEFT THOUROUGHLY DISGUSTED & WENT TO SEA BREEZE FORD. CAME HOME WITH AN ESCAPE (SAME MODEL) 2 HRS LATER!I CONSTANTLY ASK WHO'S A WORSE LIAR, REALTORS OR CAR SALSPEOPLE??.............GEORGE WALL SALESPEOPLE HANDS DOWN !!!!!!!!!!!!!!!!!!!!!!!!!!!!

Nick1015

Mar 26, 2014

I enjoyed shopping around and looking for the right truck that fit me. George Wall ford assisted me in finding a used 2010 ford ranger for a fairly great price. I financed it for 4 years and I'm enjoying every minute of driving this truck. If you're looking for quality service and a great deal that can't be beat on any of their cars I would say George Wall Ford and Lincoln would be your best bet.

Vera Zumba

Mar 7, 2014

My husband and I went car shopping on a cold winter weekday. We were the only customers in the dealership. We were looking to buy our 4th Explorer for cash without a trade-in. The receptionist greeted us, but we were never offered a seat or anything else. We stood and waited until a salesman was finally found. He showed us the car we were looking at and tried to find something for us on the computer.He wanted us to come back the next day, but we had already spent a few hours there. We never heard from him again except 2 form emails. The manager greeted us as we were leaving. The next week we went to another dealer and bought a car. Vera Zumba

Dr. Don Alosio

Mar 5, 2014

I was looking for a new Mustang online. I had my previous Mustang for 12 years and drove it 296,150 miles. In looking for a repeat of quality and performance, I saw a new Mustang for sale online at George Wall. The young lady who helped me over the phone was very knowledgeable and polite. She followed up with me and gave me a price that I considered unbeatable. When I went to the dealership, the buying process was very smooth, and the staff was very accommodating and warm. I would highly recommend this dealership to anyone interested in buying a Ford product. My experience there was outstanding and I love my new Mustang!!! Thanks to everyone at George Wall.

J Glass

Mar 5, 2014

I dealt with Mike Lalley. very easy to deal with. No pressure, funny and easy going. I made him bring out about 6 vehicles before I found the one the wife and I wanted. He didn't even blink when we kept asking to see another one. I have had George Wall fix other vehicles for me that were not purchased there and I was anxious to buy there because I think their Service Department was FAIR, HONEST, and RELIABLE. The Finance gal was excellent, fast and efficient. Overall very pleased.

Jane Calvo

Mar 5, 2014

Had an excellent experience with Nicole, sales associate at George Wall Lincoln dealership in Shrewsbury. She was extremely helpful, knowledgeable, courteous, and patient! And I was able to get the car I was looking for. Had purchased a Mountaineer at same dealership 11 years earlier and decided to go back after going to several other dealerships in area. Showroom was immaculate, everyone was so courteous and eager to assist. Loved the offer of coffee/tea on a very cold, snowy day. My buying experience could not have been better and I will continue to go back to George Wall in the future. Thank you so much Nicole!

Satisified Customer - Will Return

Mar 5, 2014

I went shopping last Friday for a new Ford to replace my old Dodge Pickup Truck. I had also been thinking about selling/trading my 4 year old Honda CRV for a new one a few months down the road. Well, I stopped to look a the new Subaru as I had seen them and herd they were tops on styling. Dan Willis, our salesman, greeted us immediately (unlike two other dealerships that day where were not even acknowledged after 5 minutes. Dan was knowledgeable, personable but not high pressure by any means. He guided us, explained the differences between the Outback and Forrester (we bought the Outback). We then went tothe Ford ealer down the street, and had, once again to ask for a sales person, who did not know much about the product and seemed hurried. Wow! Was it because I had ripped my jeans in the seat, and thus looked like I had no money? I don't know. So we gave up on the Ford/Pick-Up Trade, and decided to go ahead with the Outback/CRV trade. The car is beautiful. Though they are both good cars, the Outback is more technologically advanced and higher rated. Buying it was easy, not a lot of haggling back and forth, and we 've had.were in and out in a couple of hours. It was one of the best buying experiences we.

kswain1

Feb 28, 2014

I cant even tell you how bad my experience was in 1000 words, but if you truly like to know why nearly everyone hates to buy cars thru a dealership , please free to call me I felt embarrassed, Cheated, manipulated and muscled. I have never written a review in 49 years, but this purchasing experience was the most torturous 15 week period of my life.I even attempted to call the manager several times and he refused to call me back . I ask the salesman and left messages for him to call me.. He simply ignored my attempts to reach him. All i wanted was clarity and a little transparecy on my purchase . And even while the Vehicle was over 8 weeks late from the promised arrival--they continued to treat my like a jilted whatever with no recourse.Im only wasting my time writting this because i hope nobody ever ever has to go thru something like this again. I would hope a company like Ford would respect their reputation enough to make an effort to never let something like this happen again. thk you for your time

Doug K -

Feb 1, 2014

Compliments to the Chef!! Just when you thought good old fashioned service was a thing of the past I had the opportunity to be taken care of by the staff at George Wall. I felt like I was at a full service J.W. Marriott resort, except I was shopping for a car. From the moment I walked in to the last contact I had with all the employee's it was not the same old stuff. Jeff the internet sales manager and Anthony both worked to help find exactly what I was looking for. This place is not your typical dealer you may have experienced. I would recommend going to see for your self, anyone looking to buy a new or used car should go to George Wall and experience a well served dose of Service that will be greatly appreciated!! Thank you to everyone that helped that and those I did not get to meet but I know helped behind the scene's, Great job - great service, and MOST importantly great people. Doug K. Long Valley NJ

Rob Belvin

Dec 7, 2013

Below is the email I sent to Adam, their "Business Development Manager, who according to his email is on my side"... " I find it laughable that you would ask for my feedback since technically your sales staff still has not responded to my latest offer. I understand that I am not a highly profitable customer buying a 50 thousand dollar Lincoln, but I would think my money is just as good for the vehicle I was interested in. I was interested in the 2008 Mercury Mountaineer, which I test drove. The fact that the vehicle was not even ready for sale after being listed online for months says a lot about your dealership. The vehicle had multiple problems/issues, including an air bag sensor malfunction. After leaving the dealership I decided to make an offer factoring those multiple issues into my offer. After multiple phone calls with Jeff in Sales, all of which I had to follow-up on since your sales managers felt it was not worth their time, I made what I considered a fair offer which I came up more than half the original difference. I guess you guys only give "Presidential" Service when 50k dollars are involved." In what is a pattern for the dealership, no response to my statements which they asked for. I can not speak to the new car experience.

Angryperson22

Nov 23, 2013

Paul is a liar and a terrible sales person. He never returned my call after promising he would. I will never buy a car from them bc of Paul

CAPASSO1

Sep 9, 2013

DON'T BUY HERE! Thursday,friday,saturday and 25 phone calls could get any information on new mkz , I tryed to renew my lease been a lincon customer for 2o years, called michelle marino the b d c manager, could give me any answers thu nigth, promised next day phone call with all the information requested( full disclosure on the lease which I am intitle to under nj dmv,michelle although polite didn't have the power or knowledge, her manager did PAUL PALERMO, of course michelle never called me and was until 5.30 next day I was able to get in touch with her to find out she couldn't get the information bc of PAUL PALERMO,was not till later that he called that he called,rude ,arrogant and if in shock that I needed a disclosure on the lease, after all he was a business man, called saturday 10x finally he picked up his phone acting like he was surprised atthe questions of disclosure I needed, he was arrogant rude and from the way he answered me incompetent, gave the benefit of the doubt but I was leary about dealing with somebody so stupid ,rude,arrogant and incompetent,of course neither paul or michelle called me back.I live 7 miles from that dealership and being a veteran lease customer I basically needed a full disclosur such as msrp,sale price ,lease rebates,loyalty and fees before going to lease a car( this is something you are legally intitle to, there is too many hidden cost in a lease and an opportunity to get robbed if you are dealing with the likes of PAUl PALERMO and his misrepresention and predatory tactics) DON'T BUY A CAR HERE or go to this dealership or shake hands with any sales associate while PAUL PALERMO is at the helm you will walk away with 5fingers less.

tjsmets

Jun 14, 2013

Paul could not have been more incompetent if he tried. I ordered a Mustang in March and three months later I still didnt have a car. He gave me multiple stories even told me at one point that the car was built, 4 weeks later still no car. Since I soon realized not to believe a word this man told me I called Ford directly. Paul never processed my order correctly wich delayed my process for two months. I understand mistakes happen but this man was completely arrogant and rude. Ford themselves told me that it was the dealerships fault I finally asked for my money back and was able to deal with professionals elsewhere. Three days after getting my money back I had the car I wanted in my driveway. Do yourself a favor the last thing you want to do is buy a car from these people it would be quicker if you walked to factory and picked it up yourself

Ruth Feinmen

May 4, 2013

How could you not but a car from this place? They are amazing went above and beyond to help me get the car I wanted. When I ordered my new for explorer an the color was no what I though, they didn't hesitate to get me a different one! Who else would have done that? In a business of impersonal and all about the mighty deal they went above and beyond looking at my needs not there pockets! I will only but my vehicles at George Wall they made me a customer for life! I telling all my friends and family to on see them.

Bob Foley

May 3, 2013

Great place, very easy going... would always buy from George Wall a great great family oriented environment. A no nonsense attitude no game playing very upfront with everything. Never felt pressured Paul and Miguel are a pleasure to deal with.

gerhard1

Mar 5, 2013

Paul was cordial & friendly and helpful all the time. He has a good knowledge of his product and was able to answer all my questions to my satisfaction. I appreciate his efforts to find the vehicle I was looking for as the dealership did not have it on its own lot.Paul called me a couple of days after I took delivery to check if everything was ok.I appreciate that personal attention. I had a pleasant buying experience and will go back there for my next vehicle.Gerhard Stejskal

charlie72

Feb 26, 2013

They gave me a bid on the internet...then tried to sell me a lesser car, last years model for much more money!!! They told me they were going to deal on certain options...they actually tried to charge more than the list price for those options telling me they could help a little. Beware of the things they tell you....then they financed the car at 1.5 percent more than the same bank was charging...I went to the bank the next day to ask about their rates and they verified the lower rate to me! I also wanted to leave my existing car there for a quote on some work, they wanted $190 dollars for evaluation and over $3,000 for the repairs...i took it to a local shop and they changed nothing for the inspection and the entire bill for fixing the car was $400.....beware of this dealership, and check everything they tell you.

Gail61

Jan 20, 2013

Kevin Karajz has always been my #1 Salesperson for years. I always place my confidence in him and he has always been the most helpful and courtious person I have ever met. I will continue to place my trust in him for years to come as well as George Wall Ford Lincoln. They are truly the BEST!!

JulieGenco

Jan 4, 2013

Was buying my first car, and saw a used car on the website. Had a family member who knew the ownership, set up an appointment. Everyone who worked with us, especially the woman in the finance department who arranged for the title work, etc (we paid cash), was terrific.Nice people, good experience. Thanks to all.

jgazi

Dec 11, 2012

Kevin was extremely professional, knowledgeable and willing to work with me. Everyone I dealt with at the dealership treated me with respect and courtesy. This is my first Ford vehicle, and thanks to this dealership, will probably not be my last.

Richard T. P.

Dec 10, 2012

We are leasing currently a Ford Edge and a Ford Flex from George Wall. We had another Edge that just recently was lost in the Sandy storm. We have therefore had two purchase (lease) engagements with George Wall Ford and both times they were as good an experience as one could hope for when selecting and negotiating for a car. Kevin Karajz is 3 decades in car sales. He's knowledgeable because he is a car sales pro. Not a guy doing this as a second job or someone in between careers. He knows what he knows because he is seasoned and he knows what you as a customer need to know (or at least what we needed to know). What more can you ask for then that? The sales managers (Andy and Paul) are great guys too and they play their roles with class and care. They also do a great job of representing the interests of the dealership. I have no problem with the dealer making a living and staying in business.The Service Department headed up by Bill McVitty and our contact Cat Trembley are arguably the best examples of customer care professionals as you will ever meet. Along with the Loaner Car specialist, Lori Costello, they are a team of pros who understand that on service issues you want your appointment to be prompt; issues expressed clearly; remedies expressed in terms of "what" and "when" and they do this VERY well...and then you want to be functional with a loaner car so that your world doesn't stop because of your car. They get it!

jcj1a

Aug 7, 2012

the car buying experience at george wall was perfect. mr. karacz made the car buying experience a pleasure. he prsented all the facts in a clear and consice way and showcased the car and its features. i am delighted with the car after driving it for two days. it has so many features to make driving a pleasurable experience. i thank nr. karacz for the time he spent with us and his calm and patient manner. mu daughter was impressed with how things went, and she will be looking for somthing soon.joan johnson, silver mkz bought august 6, 2012.

ktoomey2002

Jul 19, 2012

Kevin is a great salesman. He listens. Kevin helped me evaluate my needs in a car, which help me in making the decision to lease a Fusion. Kevin found a car that met my needs and found a way to get me a good deal. The day I came to pick up the car was an even better experience as Pat Osterio gave me all the details I need and answer all my questions. Then Kevin gave me a hands on orientation of the car and all the feature. Kevin even help register the on-line services features so that he sync my phone before I left the dealership. Kevin made sure I knew how to use everything and gave me useful tips.My family has used George Wall and Kevin K. for their cars for a couple of decades, but this was the first time I purchased my own car. I can honestly recommend Kevin Karajz and George Wall LF to anyone.

hrhkb

Jul 16, 2012

Our experience was a pleasure from start to finish. Chuck is a great salesman. Informative, relaxed, no pressure. The process was quicker and easier than anticipated.

Jim Siciliano

Jul 16, 2012

7-3-12 --- I have to say that this was one of the rare times that we were not "pounced" upon when walking into a car dealership. That in itself is a pleasant thing. Eventually we hooked up with Paul Tomaselli who availed himself to us with unlimited time and patience. We in fact pounced on him with endless questions and concerns about the Ford Fusion. Needless to say we did buy the car, but only because Paul was so thorough and clear with all his explanations that he wiped away any concerns we might have had. He also gave us a 100% hands-on demonstration on just about every feature this car had. He took the extra time to not only explain the Sync system to us, but to demonstrate it as well.Unfortunately I do not remember the gentleman's name that handled our financing, but I have to say that he was an asset too. He also took the time to patiently explain the many options that were available to us. I appreciated that.Would I ever buy a car from this dealership again? You betcha, and I will definitely recommend them to anyone I know who is looking for a new car. My hat's off to you for being the best you can be.

sanibel1

Jul 12, 2012

I have to say that this was the first time that I entered a dealership and had a pleasant none stressful experience. I was treated great and they worked very hard to make sure that I left satisfied. I would absolutely return to this dealership as well as recommend it to other friends and family.

robwhite

Jul 9, 2012

Thanks guys for the great service. You have made it easy for me to buy the 2010 challenger from over 1200 miles away. Thanks Keven for being patient with the car hauler.

alvinvin

Jun 30, 2012

Ths is the 4th car I purchased with Kevin. He knows his business and bends over backwards to accommodate the customer. I travel further to use this dealer but the confidence I have in doing business with them and Kevin, so far, has outweighed the convenience of using a closer dealer.

mwitschel

Jun 12, 2012

I recently purchased a certified pre-owned vehicle from George Wall Lincoln/Ford. My experience was very positive mostly due to the professionalism of Kevin Karajz. Unlike most of the salesman I met with at other dealers, Kevin is extremely knowledgeable about the vehicles offered at his dealership. His friendly, courteous demeanor made the experience pleasurable. After all the paperwork was done, Kevin spent about an hour with me going over every feature in the car. In addition to Kevin, I believe the dealership sold me a quality pre-owned car for a great price.Matt WitschelOceanport, NJ

Janet Hasek

Jun 8, 2012

Mr.Karajz was very knowledgeable and professional . Kevin took great care in expelling all of the features of the car as well as answering all of my questions. car was delivered in the time promised.

MARIE A. JOHNSON

Jun 4, 2012

My first experience with your dealership was through the internet and I spoke to a Mr. Peter Morrison who was very kind and most efficient and knowledgeable. Upon visiting your dealership in person as per Mr. Morrison we met the best salesman I have ever met in my car buying experience. He is Mr. Kevin Karajz. Mr. Karajz is very much an asset to your company and is very knowledgeable of his automobiles he sells and very very helpful and thorough! Once again thank you all for a very pleasurable experience in purchasing a car!!!

rferrante

May 15, 2012

Kevin Karajz was our salesman. He was outstanding! He displayed a very professional demeanor and was very knowledgeable about Ford products. Kevin took the time to listen to me which is very important as he did not just try and sell me a vehicle. The vehicle I picked out was for my spouse. We were very impressed when we came into the dealership to pick up our new 2013 Ford Explorer XLT 4x4. Kevin took the time to explain the intricate workings of the equipment installed thus providing my wife and I with a comfort zone when we left the dealership. We are very satisfied with our new Explorer which she uses daily (I get to drive it on weekends). Our buying experience with George Wall Lincoln/Ford was a very pleasurable one. I have and will continue to recommend your dealship to my friends. Thank you, Richard and Carol Ferrante

rosatirob

Apr 3, 2012

Bought a certified pre-owned 2008 dodge dakota last year. Recently took it to a different machanic and he brought it to our attention that it was in a flood. How a flood vehicle got certified pre-owned by this dealership is ridiculous. As my mother was speaking to Andy about the situation, Andy stated that they do not certify pre-owned dodge vehicles. Andy went on to say that my mother does not know how to read the sticker from the 2008 dodge dakota that stated "certified pre-owned" and that our mechanic was an "alarmist." He apparently has no ethics at all as he stated that if we took the truck to another dealership to trade in the would not find out about the flood damage until we were far off their lot. Andy also said that no one would want to buy the truck again because of a minor accident a few months prior. My question: Why are you trying to sell a flooded vehicle in the first place? Andy did not make us very happy as consumers mainly due to his customer service skills. Unless another problem occurs with our vehicle from George Wall, my family and I will not be returning there due to the experience we had.

justin

Feb 15, 2012

Joe Celli at George Wall Ford was very straight forward and pleasant. Everyone at the dealership was very helpful and genuine. I visited two other dealers and George Wall has the best price and the friendliest staff. I usually don't take the time to write on these types of review websites, but I was happy to do it this time. Would also like to thank Pete Morrison who also helped me.

Rini1213

Feb 6, 2012

We were very happy and very impressed with the customer service which we received from both Kevin Karajz and Michael LaCapria at George Wall Ford. They were extremely knowledgeable with the Ford Explorer and all of its well-equipped technology and accessories. They made us feel "at home" and did not pressure us into any decisions we were not ready to make. We would definitely recommend George Wall Ford to anyone.

skibird94

Jan 17, 2012

While shopping for a used Ford Explorer, I saw a 2008 Explorer with 30K miles at George Wall. I met with a sales rep as well as the used car manager. Unfortunately, they would not come down to a reasonable price. They originally listed it wayyy overpriced, dropped it a couple grand to a realistic ASKING price, but wouldn't budge. I offered them about 2 grand under their new asking price and they wouldn't meet me in the middle. (This was on a weekend, and the following Tuesday I saw it listed on AutoTrader for a few hundred less...they budged, but not for me).The day I was there, I offered to pay close to their asking price if they could certify it. The vehicle had new tires, brakes, battery, alignment, etc but was not certified for some reason. It was shady because the used car manager looked at the stats and mumbled to himself "why isn't this certified". (I suspect there may have been an issue with the vehicle that did not show on the Carfax report?) The used car manger said he'd look into a certification and call me during the week. He never did. A couple weeks later after a couple of calls to to the used car manager and my salesman, they finally got back to me stating it wouldn't be certified. They dropped the price a few more hundred over the phone, but it was still overpriced for what it was. I politely told them to call me back when they come closer to my price range.I watched the vehicle drop a couple hundred dollars on AutoTrader every week or so over the next two months. It had eventually fallen to a more realistic price range (of course they never called me) and sold. But I had already found a 2010 model that was much better for only a few thousand more so I never went back to George Wall. Basically, they were greedy and held out for more money than I offered. After dropping the price more and more, they eventually sold it for close to what I was offering 2 months earlier! They might've made a few hundred dollars more, but when you figure in monthly interest dealers usually pay on their inventory, they broke even. But they did me a favor!In the end, I do respect the salesman and manager because they were direct and pretty polite about what they were willing to accept for the vehicle. I just wish they were a little better with their follow-up and called back when they said they would. I would shop this dealer again, but wouldn't get my hopes up until the deal is closed because they'll hold steadfast on the price, even if they hurt themselves in the process! Basically, only go to George Wall to check out a vehicle if it's already priced near your price point, because they won't drop much, and aren't willing to negotiate in terms of certifying a (good condition) used car.

Laxbam619

Jan 4, 2012

Total Nightmare, dealership was a 3 ring circus and pulled the classic bait and switch. Went in there to purchase a used vehicle and get an appraisal on my trade in, left with those numbers to put some thought into it. Called back a couple days later, and they pulled a bait and switch, by lowering the price of my trade in and raising the price of the car I was going to buy. Then negociations fell off since the car was "sold", received a call a couple days later and was told that deal fell through and now the car is back up for sale again. Went back to the dealership for the 3rd time, sat down to talk numbers and then was told the car was sold again, so why did they make me come back? Who knows.

elcom2

Oct 12, 2011

I've purchased three vehicles at George Wall and have always been impressed with their professinalism. When I buy another I will return.I credit Kevin Karajz for my continued faithfulness.

Mchahbandour

Oct 2, 2011

Great buying experience. Chuck was friendly and knowledgeable about the 06 Expedition. No pressure to buy. Very flexible. They let me take the vehicle home overnight with no expectation for me to buy it. Great job!

nyfastpitch

Aug 11, 2011

After visiting a few dealers in New York, I began corresponding via email with Pete (the internet manager)at George Wall Ford in New Jersey. He was courteous, honest and expedited my request very quickly. He quoted me a good price for a vehicle that I expressed interest in and provided me with written quotes and sticker labels of the vehicles he had. What a refreshing change from the previous dealers I had been to where they would pull the "bait and switch" act. I highly recommend this dealership for their integrity, honesty and reliability. New Yorkers - it is worth the trip!

kenm

Aug 3, 2011

I came into the George Wall dealership knowing what I wanted and that I wanted to walk out with a good deal without a lot of haggling and in a short amount of time. I had my calculator and pricing research with me which scares most sales people.I was approached by Kate Sagitova who immediately wanted to understand what I wanted vs just trying to sell me something. She quickly assessed that the model with all options I required was not available on the lot, I had real specific requirements. Kate quickly did her research to find the exact model/options I wanted and worked with her manager to provide me an exceptional price the first time around. I had been to many dealers and none were able to provide such a good price let alone on the first offer. We agreed on pricing and I was promised the vehicle would be brought to the dealer within a few days. Kate followed up with me the next day to confirm the vehicle was available and would be delivered the next day and confirmed she would be there to handle the final paperwork and pickup.Picking up my new car was like no other experience I have had before. All commitments on pricing, options and delivery were met. I have purchased at least 8 new vehicles and no one had ever spent the time and attention with me as Kate did in explaining all the car functions, bells and whistles. She took her time to answer all my questions and I left the dealership feeling very good about my purchase.The dealership is excellent but Kate was exceptional.

perlon

Aug 2, 2011

I bought a used Ford Focus 2001 wagon from George Wall. It's been an overall very pleasant & friendly experience. The salesman (Bob Maloney) is kind & friendly & went an extra mile picking me up from train station. The dealership made the necessary preps & checks to the car and caught problem like replacing a cracked fuel tank hose & supplied the service record. The dealing process went very pleasantly & I arrived at a very good price without much haggling. They don't charge unnecessary charges that some unscrupulous dealership may try to impose. The car was of reasonable good quality & I'm happy with the purchase. I gladly recommend this dealership to anybody. It's no surprise that this dealership has a good rating.

rwyndrum

Jul 22, 2011

Kevin was able to fix the station assignments on our TC's XM satellite radio, after Sirius-XM tried four times and failed. Although he is in the sales department, he turns out to be a very talented, hands on engineering type, and he went out of his way to help me in my 2006 TC, outside in 100 degree heat, and for no charge. It proved to be just one more example of the stupendous service we get from our friends at George Wall Ford-Lincoln dealer. This has to be one of your finest dealerships.

maxjack

Jul 8, 2011

I always have a positive experience at George Wall. Joe Celli is a patient and friendly salesperson. Andy Carrino is a pleasure to work with also. They are very attentive and professional in finding the car that you are looking for. I would recommend this dealership to anyone.Thank you,Gina PironeP.S. Even though there is dealership closer to me, I prefer to go to George Wall.

Macarpenter

Jul 7, 2011

George Wall Ford had the exact truck I was looking for an held it for me without my having to put down a deposit. Kate Sagitova was our salesperson and she was friendly, pleasant to work with, extremely patient and never pressured me. She and the staff at George Wall made the experience very enjoyable. I recommend them to anyone.

jerry.bailey

Jul 5, 2011

We have bought a number of Ford's from this dealership and always been very pleased with the purchase process and service department. The service and responsiveness around our most recent purchase of a 2011 Escape was especially conmendable. We worked initially with Pete, as our inquiry was through the internet channel and later with Kevin who closed the purchase. We had a number of starts and stops to the process as we were only interested in one model that needed to be traded in and we were undecided around how best to sell our present Escape Hybrid. Thoughout these chapters Pete and Kevin were very helpful and very price competitive. Bottom line it all worked out great, and I would highly recommend working with both of them as well as the dealership in general.

alvinvin

Jun 29, 2011

My current Lincoln MKS is the 4th car I've purchased from Kevin (I followed him from another Lincoln dealer when he moved to George Wall). I consider him more as a friend than a salesman. Since the current dealership is further from my home, he'll pick up my car for service or other work and bring it back when done, if necessary. He know Lincoln cars and is always ready to talk on the phone about any car questions or problems. I trust him. I would not hesitate to recommend dealing with him for any car purchase.Forgot to mention the service. They know their cars. When Kevin brought my car in recently for an AC repair, they found and fixed, under the warranty, an unrelated problem that I thought was the way the car was built. That's what I call taking care of the customer.

rtomaro

Jun 29, 2011

Kevin is fantastic. He spent a lot of time with myself and my wife explaining all the oiptions of not only the car but leasing vs buying, etc. also, trying to accommodate ue with the type, color, options etc. of each car that we were interested in getting. Afterward when we picked up the car he spent what seemed like forever (in a good way) explaining all the bells and wistles and especially the sync for cell phones. We are on our forth car now and have recommended Kevin to our friends and family and everyone is equally satisfied. He was a rare find indeed. And George Wall is a great dealership with equally nice and competent staff. And the free oil changes are a great touch. I recommend Kevin and George Wall highly without reservations. RCT

tandme

Jun 28, 2011

I have been coming to George Wall for well over 30 years. Yes people retire or move on. Andrew Sosa is fairly new at George Wall but he fits right in with his nice smile and always there to help. He is courteous and friendly and it is a pleasur dealing with this company. Mr. McVitty who I have known longer is a class person as manager of the entire service department. Gentlemen please keepup the fine experience everytime I have had to bring my cars in for service

kenrocky

Jun 22, 2011

Easy, friendly, honest and a feeling that even after you buy the car they want to stay in touch. The free lifetime oil change is just one example. I stopped in to see Joe after I purchased the car with questions on the car's technology and he was as helpful as he was before the sale. It's why I keep going back.

SPOD

Jun 21, 2011

I would highly recommend shopping at George Wall for a car. Ask for Kevin Karajz, he is an outstanding salesperson. He was friendly, professional, and highly knowledgable. There was no pressure from him to make a decision.

Chaucer_33

Jun 20, 2011

I have bought 2 new cars and one used car from Kevin at George Wall. Kevin was very attentive to the features and pricing I was looking for in each car and finding the right match. Kevin was very easy to deal with and I never felt pressured. I also walked away from another deal with Kevin based on the desire to have a different car brand and went back to him later because he did not treat me any differently or in a way that made me feel uncomfortable.

Art Lynch

Jun 16, 2011

I have been working with Chuck Donlin and the George Wall Sales Team for many years. As a matter of fact, my company and family have leased over 25 cars from George Wall over the years. Chuck knows what I like as far as the kind of car I want, my wife wants as well as the type of car we use in our business. He also is cognizant of the type of deal I like and makes sure he has can make it. Chuck and the George Wall Sales Team know their products and are very customer driven.I highly recommend Chuck and George Wall to my friends and would not think of going anywhere else for my cars or UV's.

hanburypsy

Jun 15, 2011

I have been with this dealership for several years and have never had a problem or complaint with the agency. Their staff have always been courteous, professional, and efficient in their service.When they give you a time, they have the car ready to go. the car is always returned in perfect condition.

KarinP915

Jun 15, 2011

In January of this year, Kevin our salesman contacted me regarding the end of my lease which was this Spring. We met with Kevin and he explained to us that if we ordered exactly what we wanted he would still be able to deliver the deal we wanted and expected. Kevin was so accommodating and informative on the product, Lincoln MKX, that we put together our wish list and he delivered to us the car we wanted. Working with Kevin was a breeze. The dealership is top shelf not only in the showroom but also in the service department. (This is my second car from George Wall Lincoln/Ford, Red Bank). Great people to work with and Kevin knows his business. (very informed on the new Ford Touch -- navigation/radio, etc.).

charris005

Jun 13, 2011

I have a long-standing relationship with the George Wall Ford Lincoln dealership. I have found the sales staff to be honest and professional and not pushy. In particular, Paul Tomaselli has been extremely helpful in assisting me in making my buying decisions. I value his advice as being candid and not solely focused on trying to sell a car. I will continue to go to him for future car purchases.The service department at this dealership is also outstanding. The hours of operation allow for flexibility in scheduling maintenance services. The work is of high quality and dependable.

Lptthree

Jun 12, 2011

I recently purchased a Ford Edge From George Wall and that was the fourth car that I purchsed from them. I usually deal with Chuck Donlon but on this trip I was also assisted by John MacDonald and the mgr. Andy. All of them were polite concerned and very professional in their approach. I am no longer a New Jersey resident but I travel up from Virginia when making a car purchase to George Wall because of the positive experiances that I have had there.Whenever I have a question or concern about my car I speak to Chuck and he helps to abate the issue. I would recomend this dealership to anyone and have in the past,Keep up the good work,

cec724

Jun 9, 2011

Right from the get go, a cordial experience with the internet, Andy,the general manager, then, Paul, the salesman, very warm and friendly, never felt pressured, finally, John, to finalize the deal. Everyone was most friendly and never intimidating.I felt very comfortable in this invironment, the best car buying experience I can ever remember, and, I have had lots of experiences in the past that were very upsetting, to say the least. I hope to have a good relationship with this dealership in the future.Carol Coyne

exit98

Jun 7, 2011

We purchased a 2011 Ford Escape in April 2011 and Paul Tomaselli (our salesman) was very straightford and honest - a pleasure to deal with. We would definitely recomend using this dealership. We also received free lifetime oil changes with our deal.

suz4herohill

May 24, 2011

I recently leased a Ford Expedition XLT through Kevin Karajz at George Wall and was EXTREMELY satisfied with my experience. My situation was unique in that I was trying to prematurely exit a lease due to the lack of passenger and storage space in my existing SUV. Kevin reasssured me that this would NOT be a problem and that he could assist me in the process; his loyalty and comittment to me, a former Lincoln Navigator owner, was over and ABOVE my expectations. He promptly located a Ford Expedition for me based on my personal requests. There is no doubt that I would return to Kevin to purchase and/or lease future vehicles.A++!!!!!!!!!!!!Suzanne Berger

nbart963

May 23, 2011

I have had the pleasure of working with Kevin Karajz several times prior to the purchase of my new Ford Explorer. This is the fifth vehicle that I have purchased with Kevin as my salesperson. He has worked very hard for me in the past to try and help me with trading in and purchasing vehicles. I would highly recommend him to anyone for the purchase of a Ford/Lincoln at George Wall. He goes out of his way to accommodate his customers. A++.........Nancy Bart

Petralia

May 19, 2011

Our search started on AutoTrader. We were not familiar with Wall Ford. We made an appointment to see a low mileage 2007 Cadillac. When we got there, we were met by a pleasant, professional who gave us an excellent deal on a trade-in. We love our "new" car. We thought car shopping had to be painful. Kevin proved it could be pleasant and rewarding. If you're looking for a new or used car, we'd highly recommend Kevin at Wall Ford.

cfiestimator

May 18, 2011

Kevin was very knowledgable about the make and model car I wanted to purchase.He was willing to work-out terms with me, went back and forth to Management.He taught my Wife and I all the different features of the car and how to use them.I was very satisfied with my experience at the Dealership.

Charlie07748

May 17, 2011

I've been purchasing Lincolns from George Wall since about 1984. Looking back I believe I've been with Ford Motor Company for two reasons:1) You dealer has given me excellent service over the years. Your leasing personnel - first Vinnie, now Barbara (Piasecki) have been extremely accommodating. You are placing more and more computerized factors in your cars which are over my head. Barbara is more than happy to program the Sirius and go over all of the new features. The service manager rates 100% on any repair or servicing.2) Ford makes a great Lincoln - and is American made. I was very happy to see your president refuse government money and survive the recession with current resources. Ford's good business sense has been reflected in its stock prices.

LLeon56374

May 17, 2011

This is my second lease at George Wall Lincoln Dealer. I love the honesty and integrity of Barbara Piasecki from Fleet & Leasing Sales. I will not go anywhere else.She is a great person that makes car buying a positive and easy experience. You feel comfortable and know she treats you with the utmost respect and honesty about the price of the car. I have leased 4 Town cars and this is my second MKX all I can say is I wish I would have found her sooner. Won't change her and will travel to get my next lease with her.Thanks Barbara.Sincerely,Lourdes LeonElizabeth NJ

PATTI409

May 11, 2011

I HAVE NOW DEALT WITH THIS DEALERSHIP AND KEVIN FOR THE LAST 3 CARS, THE FIRST EXPERIENCE WAS THE PURCHASING OF MY MILAN, WHICH I LOVED. THEN I SAW AN MKZ ON THE ROAD AND HAD TO EXPERIENCE THE LUXURY OF THE CAR. I SOLD MY MILAN AND I LEASED A 2008 MKZ AND NOW I HAVE A 2011. THE PEOPLE AT WALL LINCOLN MAKE IT A PLEASURABLE EXPERIENCE IN BUYING OR LEASING A CAR. I WOULD REFER ANYONE TO THIS DEALERSHIP.PATRICIA CARTAGENA

paulina pagano

May 11, 2011

I have known Chuck for 25 years. I first met him thru a friend that recomended him for my purchase of a new car. Since then the experience was just great I have only owned cars from George Wall. Chuck is honest helpfull and I always get a good deal. So I always want to come back to buy a car from him. Also if I ever had a problem with service or anything related to my car I call him first and he is ready and willing to step up and help. I recommend him to my family and friends, he is the best sales man I have known.

steve wegweiser

May 11, 2011

MY SALESMAN WAS VERY PATIENT WITH WHAT I WANTED IN A TRUCK,HE TOOK THE TIME TO RESEARCH ALL THE STUFF THAT I NEEDED.HE IS ONE OF THE BEST SALESMAN I EVER WORKED WITH,I AM GLAD I BOUGHT MY TRUCK FROM KEVIN.I ALSO LOVE THE FACT THAT THEY GIVE YOU FREE OIL CHANGES FOR LIFE,WHICH IS VERY GOOD SO THEY CAN CHECK YOUR VEHICLE EVERY TIME.

Chip Matthews

May 9, 2011

I have been dealing with this dealership for probably 10 years or more and will continue to do so. I put 60-70 thousand miles a year on my car and customer service is a big issue with me. When purchasing a new car they are very thorough in showing me the details. Financing and accounting have never been a problem. When my car needs service it is done professionally and explained very well what needed to be done. They go over to top to provide the exceptional service that a all top quality dealerships should provide.

afdinuzzo

May 8, 2011

The dealership was recomended to my by friends. It was the first dealership I went to for the purpose of buying a car. I called the dealership first and made an appointment to come in. I met John MacDonald,he answered all my questions. I felt no pressure to buy at that time. When he brought the car up the Ford Taurus for me to test drive, he explained all the features of the car. He told me if I needed further help afyer I bought the car to call him and he would set up a time to come in and he would help me and answer my questions.

epegan

May 6, 2011

After leasing Jeeps for many years, I decided to give the Ford Edge a try, having gone on a road trip with friends and falling in love with the car. I had a great experience with George Wall Ford and its employee, John MacDonald. He didn't have a stereotypical 'salesman' personality, and was very kind and courteous. He concentrated his efforts on getting me the car I wanted at a price I could afford. This was my 6th leased car, and it was the best experience I've ever had with a salesperson. I definitely recommend John and George Wall Ford.

Landsc

May 6, 2011

I had the best experience with George Wall Ford in Tinton Falls, (Shrewsbury Ave.)NJ! My sales associate, Bob Maloney, was very honest & helped me get exactly the automobile I was in the market to purchase. He sold me a brand new 2011 Ford Focus which I absolutely recommend for any looking to buy a vehicle.The entire staff at George Wall Ford was courteous & friendly. My vehicle was ready for pickup on the delivery date promised. The dealership answered many follow-up questions that I had as a new vehicle owner. I have already recommended this dealership to numerous friends & family members. They also provide you with LIFETIME oil changes & loaner cars. KEEP UP THE GREAT WORK! This dealership has an excellent reputation.

mussinan

May 6, 2011

I had purchased a used truck at this dealership. Actually they found it for me - - another great job. That's when I met Kevin. I wanted a bed liner for the truck. Kevin came to my house and took the truck to work with him to have it installed. When the plates game, I didn't even go to the dealership. He came to my house and put them on. This is service above and beyond the call. That is why I went to George Wall to buy my new Lincoln MKZ Hybrid. I didn't even really want or need a new car. I have had Cadillac Devilles for the past 15 years. I went back to Kevin to buy a new car from him. In addition, the dealership gave me a great price. I have recommended George Wall and Kevin Karajz to several people.I might also just mention that I LOVE my new Lincoln. It is a beautiful and very energy efficient car.

tmorrp

Mar 10, 2011

From the momemt I contacted the internet department and spoke with Pete, and visited Kevin in the showroom, my experience was beyond my belief. I was treated like a "customer". Something that I haven't felt in a long time. This is a dealership that works for the customer. Honesty and intergrity aren't the norm when shopping for a new car, but these guys deliver that and more. They are "old school" when it comes to customer satisfaction, but "new school" in getting you information. If time is money, then time spent with them is money well spent.

tinkerbell

Feb 16, 2011

I have leased & purchased Ford vehicles for about 12 years now. This is the first time I purchased by leased vehicle. My original lease for my Ford 2007 Edge was through another dealership, not George Wall. I decided to purchase my leased vehicle and found that this other dealership tacked on extra fees & refused to abide by my contract. I called 4 other dealerships & they all wanted to add in this extra, so called "buyout fee." Each dealer had jacked up my price by $500-750 over my contracted payoff price. Each of those dealers told me they were allowed to do that. I was so relieved to find Patty from George Wall Ford. She followed through on my contract price, not charging me more than the payout price & the customary fees. I feel they were honest & did the right thing by me, even though I did not originally lease my vehicle through them. They did a courtesy for me & they have earned a customer. I will use this dealership for future purchases and for the maintenance on my vehicle. They have shown they are honest and that they care about their customers. Thank you, Patty.

irishjan

Mar 23, 2007

I purchased my Lincoln Zephr and the sales people all worked together and when my saleman was busy when I came back to purchase the car another man took me for a test drive was very nice and than when I came back the man who waited on me the first time I was there took care of me and there was no hassle. I enjoyed all the people I came in contact with that day.I also have had my car service 3 times so far for oil changes and maintenance and they too are nice. I have been able to get a loaner car when I only needed aa oil change because I had a doctors app't. that same day and it all went very smoothly.I would recomend them for all your needs.Happy Customer,Janet from NJ