Used Cars for Sale at Gerald Subaru of Naperville in Naperville, IL

Anna

Nov 20, 2016

Everyone there is very friendly, and they keep you updated on the process of your car's service! The new facility is great! Makes you feel like you're not at a car dealership!

Scott

Nov 20, 2016

Always good Collin is a great service rep for u guys. They always provide me with a loner which make me want a new Subaru

William

Nov 20, 2016

Professional behavior of the staff during the sales process. We were not subjected to the classical car sales pitches that we have all experienced - and that was appreciated.

Leah

Nov 19, 2016

The new dealership is so nice and clean and bright! Such a nice change from the old place. The person that checked me in was super nice and offered to help many times with all the kid stuff I was hauling.

Jamie

Nov 18, 2016

The new building is fabulous! I'm so grateful to have the Gerald Service Department for my car. Your knowledge and customer service is outstanding and I won't go anywhere else.

Lionil

Nov 18, 2016

Fast and efficient service, friendly staff and accomodating, service department is very flexible and accomodating and thr new building is huge and peaceful while waiting fir your car

beebs

Nov 18, 2016

Our sales consultant, Eric Zetterlof, was great to work with. He explained everything we needed to know, and took a lot of time showing us the features of our new car.

Donna

Nov 16, 2016

On time, fast service. Actually finished earlier than expected. Pleasant waiting area, friendly. But, higher cost than expected for routine visit Donna D

Michael

Nov 16, 2016

New office/building looks very nice, staff is friendly. Service repair process was very simple and not inconvenient. Keep up the great work!

Neveragain

Nov 14, 2016

We had a great experience with the dealership. Kelly is very informative ,thorough and personable. She took her time in explaining vehicle options and pointed out features we didn't know existed.

Edward

Nov 13, 2016

We were able to purchase the vehicle we wanted. The staff was willing to meet our needs/demands. The environment in the facility was nice, clean and neat.

Nancy

Nov 13, 2016

They were very accommodating. I asked for a ride to work and they had driver ready and waiting for me! They also called me, when the work was done and sent a driver to pick me up.

Samantha

Nov 13, 2016

Staff was very friendly and helpful. They were willing to work with us and try to get us a car and price that fit what we were wanting.

Maurice

Nov 12, 2016

outstanding new space. very comfortable and smartly laid out.you can easily get some work done or relax while waiting for your car.

Sylvia

Nov 12, 2016

Professional and friendly. Great facility with modern waiting room. The staff is efficient and knowledgeable. Also good communicationand follow through.

Darlene

Nov 11, 2016

The service was accurate, fast and helpful. Everything was well done and in a timely fashion and all my questions were answered.

Michael

Nov 11, 2016

Our vehicle was taken in at the exact appointment time. Our vehicle was done at or before the promised time. friendly staff made the wait enjoyable.

Geek

Nov 10, 2016

My husband and I were going to purchase the car we had been leasing for our daughter. We were going to be in a hurry. My husband called Kelly thomas and she had him fill things out on the computer first and everything was waiting for us when we got there. She was very friendly and considerate of our time . Thank you

Robert

Nov 8, 2016

The new facility is much better than the old one. Much nicer waiting area especially the "quiet area". Service done quicker than promised.

Alberto

Nov 7, 2016

The gentleman that helped me treated me with very high respect and patience. The facility was clean and the car was worked on faster than estimated.

Bruce

Nov 7, 2016

very good, honest, very quickThe experience was good and easy. Would recommend to others. New facility is great and convienent

Debra

Nov 7, 2016

The Service Dept went above and beyond to make sure everything I already paid for with the purchase of my CrossTrek was performed.

Brian

Nov 6, 2016

Robert Moran was extremely professional and friendly. Facility was very clean and welcoming. I will definitely be returning for future service and purchasing needs.

Joanne

Nov 6, 2016

Our salesman Christopher Vanlue was extremely knowledgeable about the different types of cars on the lot and the amenities they offered. Christopher was helpful throughout the entire car purchasing process and was eager to make our experience enjoyable. We are extremly pleased with the 2017 Subaru Forester we purchased. The amenities on our car such as the adjustable heated seats and moon roof are specacular. We are pleased with the 5 Star Safety ratings and are pleased that the Subaru Forester is rated as one of the top cars that offer excellent maneuverability in the snow. We purchased a maintainence package at an affordable price and are happy that we can go to the dealership in order to maintain our car with Subaru experts. We are looking forward to working with Gerald Subaru in the future and would recommend them to anyone looking for an amazing car and outstanding service at an affordable price.

John

Nov 5, 2016

Mitch was very knowledgeable and helpful answered all of ourquestions. Felt very comfortable driving away because Mitch was very thorough.

jka32

Nov 5, 2016

Kelly Thomas was our sales representative. She was extremely helpful and knowledgeable in our decision process. Then a few days later we returned to learn about all the new features in our new car. She patiently and cheerfully went over all and answered our questions. It was a pleasure working with her from start to finish. We know we can return when more question arise. We heartily recommend her!

Rebecca

Nov 4, 2016

The new facility is beautiful and comfortable.I enjoyed seeing familiar faces as well.Service was superior.The Gerald family has continued to achieve the best.

William

Nov 4, 2016

Friendly salesmen (Cristian Alva), he did everything to make me feel comfortable. He made the deal fast and easy what I was looking for. Tony, Finance manger, very friendly also and didn't sugar coat anything. He was straight forward. Also, Free coffee can't go wrong with that. New building looks great.

Robert

Nov 3, 2016

It was an easy process to buy a car I hope will serve use many years. It was an experience I would do again.

Brenda Froehlich

Nov 3, 2016

Great people to do business with my sister purchased an Outback touring model and loves it. My daughter purchased a Crosstrec in the spring and also is very happy with the vehicle. It They both ride really smooth.

Carol Lou

Nov 2, 2016

Personal attention-lots of friendly helpful staff-beautiful dealership-great coffee/snack area-attention to details, and explanation of services, and encouraged to contact at any time for further assist with questions or concerns

D.fumo.new ride

Nov 2, 2016

I did this review already. My experience was great. Friendly sales woman, listened, took her time with us and made it fun instead of a dread

purpleHaze

Nov 2, 2016

Kelly was very helpful with getting the order and purchase of the Subaru Outback. Special order came from Indiana. The Car came to me with no problems. Kelly is very knowledgeable about the car she sells. Anthony was very helpful with making the purchase a reality and price I wanted. Great job they both deserves 10 stars!!!

Anavel

Nov 1, 2016

Robert Moran was extremely knowledgeable and courteous .He explained things about my car, I was unaware of.I will definitely come back. Awesome Job!!

Florence

Nov 1, 2016

My salesman (John Rose) was very knowledgeable. Everyone there was polite. The finance guy (Asim) was great, polite and quick.

Michelle

Nov 1, 2016

Our Salesman Christopher was extremely knowledgeable and passionate about cars especially Subaru's. He was professional and helpful, taking extra time for teaching us features on the car and also made several follow-up calls. Ask for him - easy to work with

Carmen Murillo

Nov 1, 2016

I came to Gerald Subaru of Naperville to have a punctured tired fixed on my 2014 outback. While talking to the service person regarding my day's frustrations, I said: "I should just buy a new car". He turned to Kelly, who was standing next to him and introduced us. Kelly took me to view and test drive a 2017 Forester. I was impressed by the safety technology that the car was equipped with. I will be starting a new job in which my driving distance and time will increase and therefore thought how these features could be a life saver. Living in Chicago with our winters and construction seasons its better to be properly prepared. Kelly worked with me patiently and I never felt pressured by her. I LOVE that she is part of the sales team and I highly recommend her!

David

Oct 31, 2016

Knowledge of salesman, treated my wife with respect and courtesy, great facility and selection of vehicles, proactive nature of the maintenance dept (they called me).

Colorado Bound

Oct 31, 2016

I began working with Eric Zetterlof over a year before I purchased my 2015 Forester on August 20, 2016. He knew that I was intending to purchase a vehicle to have for a number of years (previous vehicle was owned for 244,000 miles, 13+ years), but I was not able/ready to pull the trigger on the purchase yet. He helped me think through what I'd like, suited to my needs and desires, then shelved the info until I was able. Once the finances became available, I returned to Eric's desk, and the search began anew. He'd located 4 pre-owned cars, I tested them all, and settled on my Forester. All the paperwork was done, payment was made a couple of days later, and off I went. As I drove my Forester to work and back for a few days, I realized that I DID NOT like the ride, feeling that I now had a very rough ride, not unlike that of a truck (trucks of these days probably ride MUCH better!). (Could I get my Hyundai Santa Fe back???) Two weeks after I purchased it, I told Eric that I really wasn't happy with the car, given the ride. We agreed that I'd drive it for 2 weeks more, seeing if I got used to it. Two weeks later, I decided that it was OK. About a month later, I scheduled an appointment to have the protection coating applied (undercoating, body, interior), so was given a loaner of a 2017 Forester. Before I got halfway home, I realized that there was an incredible difference between what I'd bought, and what I was loaned. In the morning I aborted the protection process (which still has not been done), saying that I wanted to seriously look into a switch-up for a better ride. At this point (shortening the story), it seems that all I'd be given for my car is about $17,000, where I'd payed $26,000. I was horrified that there would be so much of a difference between those two values, and I felt as though I got somewhat jerked around on the price, especially by the fact that I'm stuck with a truck that has a car body. I am still trying to convince myself that I'll sooner or later get used to this ride, maybe before I'm dead and gone. I guess I'm naive enough so that I thought that Gerald would do more to help me remedy the (still very new) situation than buy the car back as a "used" car, giving bottom dollar for the car which (at that point) had about 17,500 miles on it. Needless to say, yes, I'm rather disgruntled, and will have a hard time endorsing Gerald Subaru in the future. I don't know Eric Zetterlof beyond my car buying experience, but have no tangible reason to believe that he didn't do what he could, start to finish, to make me a satisfied customer, so I'll be happy to endorse him and his efforts. I know this is not the kind of reviews which dealerships like to hear, but then, my car isn't the kind of car which I'd like to drive for the next 15 years either. Guess we both lose, huh?? :(

Abu Abhram

Oct 30, 2016

Abid was very friendly and took a lot of time to explain features of Forrester. Nick was the one who did the final transaction and was really helpful. He was patient enough to even answer questions from my 6 year old.

Calin

Oct 30, 2016

Very laid back and surprisingly low pressure sales. Was expecting more high pressure sales and frustration but it was very laid back. The longest part was the paperwork and waiting for the car to be filled with fuel.

Diana

Oct 30, 2016

Kelly Thomas made this purchase one of the most un-dreaded car purchases I have had in a very long time.

Ida

Oct 28, 2016

I took my Subaru Legacy in for regular service and for a recall issue. Service writer was helpful and polite. Work was completed in about 1 1/2 hours. Comfortable waiting area. Immaculate service area.

Michael

Oct 28, 2016

Salesman was very kind and not pressuring at all.Making car buying experience worth every minute I just found my Subaru dealer for life

Scott

Oct 28, 2016

An open, clean and inviting dealership; and my salesman did a good job of managing the whole buying process. I would definitely recommend Gerald to others.

Elizabeth

Oct 27, 2016

Lyle is friendly and fun. I really like the beautiful new facility. I didn't have to wait too long. Good experience all around.

Carly

Oct 26, 2016

Easy to work with each person. We started out getting quoted wrong and it ended up being a good experience.

Kerry

Oct 26, 2016

Considerate and friendly staff...Love the new facility! And, THANK YOU for putting in the quiet room.... no need for everyone to hear about the aches and pains of Aunt Betsy!!

Tracy

Oct 26, 2016

The man that checked us in was very nice and pleasant. The new facility was great with a lot of room in the waiting area.

Gary

Oct 23, 2016

I liked the brand new facility a lot. The waiting room is vastly improved. The service contact was helpful and friendly.

Joseph

Oct 23, 2016

Overall good experience and done on time. Had to look for my car in order to leave when work was finished. Car wash was with a coupon, but car wasn't dried and missed some spots.

Julie

Oct 23, 2016

Great service! , my service person was excellent and very accomodating and will recommend to everyone. Love the new facility, nice and clean.

Maria

Oct 23, 2016

Mainly the sales person Eric, we are are very much pleased with his attitude, the way he handle us and overall sales of the vehicle. We will support him and wish him all success.

Svetlana

Oct 23, 2016

Absolutely helpful personal- Leo Lopez, Leo...(sales manager) ready to answer any questions and great advices. Great experience. Thank you so much!

Fred

Oct 22, 2016

We are a one car family, so having the availability of a service loaner vehicle is crucial for us. So far in the last few years I've driven a Crosstrek, a Forester, and most recently a Legacy. The variety is great too as we are definitely planning for our next car to be a Subaru too!

Mike

Oct 22, 2016

I love the new facility, LONG over due. I would drive 20 miles more for just the experience. Keep up the great job.

cmia4u

Oct 22, 2016

I worked with Kelly Thomas buying a used subaru. She was very helpful and considerate of my needs, never tried to over sell me, but made sure I knew my options. I would definitely recommend her to anyone in the car buying market. I did also like getting/choosing a small gift that she saves for her customers

Ashley

Oct 21, 2016

Excellent customer care! My vehicle was fixed in a timely manner and the noise I heard from it is completely gone!

Frank

Oct 21, 2016

Staff were pleasant, helpful, courteous, and informative. The waiting area was comfortable, and beautiful with coffee, Tea, and morning type snacks provided, and it took almost exactly the amount of time they said it would to service the car.

James

Oct 20, 2016

Not a hard sell. Let us try a few cars and schedule an appointment to try some more. Great representative too!

Joseph

Oct 20, 2016

First of all, I was impressed with the new facility in Naperville. Whomever designed it put a lot of thought into it. Service Dept. very prompt when I arrived, and got me checked in quickly. Work was performed in a timely manner, and my Service Rep, Bob Moran, handled my checkout very quickly, and was very informative about how my Subaru was serviced.

Carol

Oct 19, 2016

Good price - used the internet to get quotes ; nice salesman - knowledgeable, not pushy, aimed to please; beautiful state of the art facility

Dominique

Oct 19, 2016

Easy on line schedulingFast service, friendly staffGreat waiting area with comfortable furniture and canteen with snacks and beverages. Recently open new modern easy access facility

Lee

Oct 19, 2016

Bob was excellent in helping me out and explaining all the things that needed to be done. Like your new facility.

Richard

Oct 19, 2016

Experienced, knowledgeable sales personnel.This is a new store with excellent facilities. There are extra benefits to all customers which are paid by the store.

Catherine

Oct 18, 2016

Convenient and the work was done in a timely manner. Beautiful new facility. We will definitely take our business to the Gerald Group.

Deborah

Oct 18, 2016

My advisor Bob was helpful and clearly explained everything I had questions about. The experience from check in to check out went smoothly.

magman

Oct 18, 2016

I worked with Kelly Thomas who was helpful without being pushy. She helped with all my questions and went the extra mile to work out a mutually beneficial plan.

Carmen

Oct 17, 2016

expeditious and very cordial and the shuttle service very convenient very good coffee you require an essay and people are busy

Carolyn

Oct 17, 2016

Delighted with how Lyle handled my service visit on a recent Friday afternoon. He demonstrated strong communications skills and figured out how to get the work done more quickly than expected.

Mary

Oct 17, 2016

No pressure to purchase. Leo very informative, personable and wanted us to be satisfied before we made a decision. It helped to be able to take the car for a couple of hours and drive it to get the experience before purchasing. Also, we were informed of costs up front and no negotiating back and forth.

Jacqueline

Oct 16, 2016

We took an immediate liking to Nick Gruic, the young man who took care of us in our search for a pre-owned Forester with specific features within our price range, to replace my 14 year old Forester (also purchased from your dealership). His easy, personable manner, warmth and "genuine-ness" inspired trust and confidence, relaxing my initial unease and wariness over buying a used car from someone I didn't know. We also appreciated the helpfulness of Tony Mazany. Very nice waiting area, by the way.

Joan

Oct 16, 2016

Kelly Thomas was extreme friendly and down to earth, which made my visit very comfortable. She was very helpful with providing alternatives. She wanted to accommodate my needs, and completely did exactly that.

Theresa

Oct 16, 2016

Mitch our salesman and Tony our sales manager were wonderful to work with. They were both knowledgeable and at no time did I feel that I was under any pressure to buy. They were very clear when they explained both how the car worked and my financing options. They were both a pleasure to do business with.

Chat8750

Oct 15, 2016

Purchasing a used vehicle can be worrisome; however, with the assistance of Abid Khan at Gerald Subaru of Naperville, sigh of relief slowly took place. I purchased the Legacy with a very tight budget. Impressively, Abid and Anthony truly worked their magic! I left the dealership very pleased that late afternoon. Few days after I took the car home, it rained continuesly. Unfortunately, I noticed a weak dripped by the door. I was very nervous since I did not buy any warranty. In my head, I was on my own for the repair cost. My boyfriend did not think either that Gerald Subaru would help me out at that point , but I thought that it would not hurt to ask. Abid was just a text message away, so I went for it. He did not disappoint me. I was told to bring the vehicle back, so they could check it out. I made an appointment, and it was repaired/cleaned ( along with my little concerns) free of charge. The bonus, I was given my dream vehicle,Crosstrek, as my rental car! :DAmazing crew!!! I am very glad that I purchased my Subaru in this dealership!Thanks guys!

Michael

Oct 14, 2016

very friendly & helpful staff (and well staffed), good service overall, brand new shop and very accessible. would recommend to others.

Anthony

Oct 12, 2016

Collin Miranda seems like a good guy and took care of me well.Happy with the service I was given. Service has come a long way lately.

Stephanie

Oct 11, 2016

My sales associate, Abid Khan, was very knowledgeable and professional. I also felt the finance manager, Anthony, was a delight to work with.

Alyce

Oct 8, 2016

Very courteous, complete and knowledgeable. Listened intently and understood my problems. Fixed everything and more. Explained some things I was not knowledgeable about.

Andrew

Oct 8, 2016

Ease of scheduling an appointment, location. how do i get this thing to twenty words. I pride myself on my brevity

Michele

Oct 8, 2016

Fantastic, great staff and dealership! Leo and Anthony were the best! I would recommend them to all of my friends and family. Superior product and superior staff!

Santhosh

Oct 8, 2016

My sales person Mr. Abid was very nice and cool person. Good customer care and convenient facility. overall very good experience.

carmelita12

Oct 8, 2016

My husband and I walked into the dealership in Naperville. We were right away greeted by Eric Zetterlof. We discussed about what I was looking for, which I was not exactly sure yet, just a vague idea. Eric explained to me what makes Subaru stand out. He showed me around, checked what's on the showroom and on the lot. We left, I was undecided. He e-mailed me info, talked over the phone. I narrowed down my choices and Subaru was one of the top choices. I visited the dealership few times, talked about prices. (I would like to mention that there was another salesman who helped me looked at the cars while I was deciding if I should get silver or gray, Eric was off that day. Sorry I forgot his name. But it just showed me that they were willing to help even though I was already talking to Eric.) Eric looked for other options, including other brands, that were within my price range. He asked about my future plans. It got me thinking that I'll be retiring in 8-10 years and I don't want to buy another car. I finally decided to get a 2016 Subaru Crosstrek. BRAND NEW!!! The shopping process was a pleasant experience. Eric was not rushing or pushing me. I felt that he was sincere in helping me. I love my choice. The car suits my need as an everyday car. It glides smoothly. I got the color that I want. I'm happy. Thank you, Eric, for your help.

Crosstrek Buyer

Oct 7, 2016

Kelly Thomas was a pleasure to work with. Highly recommend. Also this dealership had the best price for the car we bought of all the Chicago area Subaru dealerships.

Patricia

Oct 5, 2016

Service was a recall, promised pick up time was met. Waiting room experience was great - comfortable, modern with nice amenities!

Scott

Oct 5, 2016

New location is great Much improved waiting area. Good wifi connection. Did not check out the showroom but will on next visit.

Carter

Oct 3, 2016

Everyone was great to deal with, especially our sales person Kelly Thomas. Communication was great throughout. The sales process was very smooth.

Donna

Oct 3, 2016

The service was great. I love the design of the new location. Robert was very friendly and helpful! Sorry that I cannot remember his last name! Keep up the great work. God bless you!

Christine

Oct 2, 2016

The service experience this time was excellent but we had terrible experience when we purchased our Subaru which is why we would never recommend this dealership

Margie

Oct 2, 2016

Jesse BushHe always treated us as family.He listen to what I wanted and ONLY showed me what I was interested in.The manager was trying to help me, but Jesse understood what I wanted. I appreciated that. He did not try to push me to look at what was on site.It is WONDERFUL when dealing with a salesperson who does not try and push something that is not what I have told him/her that I am not interested in just to make a sale. I did purchase the car that the manager asked Jesse to show us even though it was not what I had wanted because I wanted Jesse to get the sale. It was close enough. I really did not mind waiting to get exactly what I wanted.

William

Oct 2, 2016

Eric was very helpful and pleasant to work with. He knew the vehicle and answered all my questions. Overall buying experience was a four just because Eric ended up having to help another customer at the same time which whole thing take much longer.

Wolfe1246

Oct 2, 2016

Kelly Thomas and Mason help me thru the process with much attention to my wishes and concerns. Kelly handle the buying process and made it a very enjoyable process.

griff1234

Sep 30, 2016

I bought my first Subaru, ever, from Kelly in July 2016 and in August of that year I was in a car crash. The car was totaled but it saved my life. Before that my girlfriend and I had driven it to Colorado and drove around the mountains for a long weekend. The car handled better than expect in every way, shape, and form. I loved that car so much and had such a great experience working with Kelly that I bought the same exact car from her a second time. I won't buy anything but Subaru from now on. If I do end up needing to purchase another one I'm going back to Gerald.

Invader630

Sep 29, 2016

We received excellent attention . Prompt and concise answers to our questions and a truly great price that easily beat other dealers. No pressure and very respectful treatment . In short, best car buying experience in more than 30 years.

JS

Sep 28, 2016

Both sales and business representatives were extremely helpful and friendly. They gave extra effort to getting us the vehicle we wanted and made the process easy and pleasant for us.

Richard

Sep 28, 2016

Fast, comprehensive and good service representative. Can depend on good service, trust my car to get best service. Great new facility!

Sharon

Sep 28, 2016

Your new facilities are clean and I really enjoyed The Quiet Room. So nice not to hear people talking on phones. Everyone was polite and work was done quickly.

Laura

Sep 27, 2016

Mason Lies was awesome, he explained the details of the Impreza. The manager U. Rodriguez was helpful in assisting me in which car was best fit for my needs. I and narrow down my search and decided on a Subaru. The showroom was cleaned and staff were professionally looking.

SubMarty

Sep 27, 2016

Yesterday I wrapped up my deal to purchase a new Subaru Outback. My experience at Gerald was very positive. The new facility is very modern and clean and everyone was willing and able to assist in the process. They (Eric and team) were also very open to working with me and my wife on an extended test drive of the vehicle, which help the decision making process immensely.

Guadalupe

Sep 26, 2016

No hassles, very informative staff and willing to ask and receive information without pressure . Additionally , initial price quotes were excellent when compared to other dealers. Staff was courteous , prompt and extremely knowledgeable .

Julie

Sep 25, 2016

The personable-ness of the staff! The new facility is outrageously gorgeous! The prompt timing for my service call. Thank you!

Steven

Sep 25, 2016

Love your new building and service center. I was happy to see Ubaldo is a new manager, I think he's right for the job.

aap

Sep 25, 2016

I usually dont write reviews online; but in this case, the service was so above and beyond expectations that I felt I must share. Chuck Dziak is the Service Manager at Gerald Subaru of Naperville. I was having oil consumption issues and had been trying to get it taken care of all over the Midwest, as I constantly travel for work. I was getting discouraged until I talked with Chuck. He was extremely knowledgeable about the situation and the steps that needed to be taken to correct the issue. However, what I have been most impressed with is his willingness to work with me through the challenges of my work schedule. The problem solving and hard work that he put in to correct the issues has been the perfect example of impeccable customer service. I highly suggest this location to anyone in the Chicago area looking to either purchase or service a Subaru. It is absolutely worth a longer commute based on the service you get.

Nicholas White-Petteruti

Sep 25, 2016

I was pleased to enter the dealership with a price negotiated and to not have any pressure to negotiate further. Clean showroom, friendly staff, positive experience.

Joseph

Sep 24, 2016

The salesman Mason Lies was awesome during the sales process. He was patient and understanding. The final closing for the purchase was a little longer than I would have wanted. I waited over an hour to sign the final documents.

Dennis

Sep 23, 2016

Service representative Moran was courteous.The recall was handled efficiently and promptly.The facility was clean, immaculate and the waiting room was great.

Syed

Sep 23, 2016

Honest negotiation and quick service made this a great experience. Would definitely come back again if looking for another Subaru.

Elisabeth

Sep 22, 2016

both nick and john rose were incredibly loaded with knowledge about their product, in my case, a forester. they knew EVERYTHING about the car, and answered all my questions.

James

Sep 22, 2016

The sales team was patient and knowledgeable. Everyone was personable and seemed genuinely happy we were there. The pre owned inventory was the best of any Subaru dealer within 30 miles. Trust me we checked. Already have recommended Gerald to everyone who asks.

Sandra

Sep 22, 2016

Service was friendly and informative. I liked that my receipt showed what was inspected and also the future repairs that need to be done.

JOSHUA KLAUS

Sep 22, 2016

John helped me buy my first car at Gerald Subaru. He was patient and knowledgeable. He took the time to explain all options and went on a test drive with me. He was not pushy or anything like that. He gave me all the information and was very helpful when discussing price. Overall a great experience and John is the reason.

Joanne

Sep 21, 2016

Trust service and always have a great experience when I need to bring car to be serviced.I lost an earring at last visit and contacted Collin Miranda to see if he came across it..he did!!! Amazingly honest gentleman.

Ken

Sep 21, 2016

On my first visit (a Saturday) I was in a hurry. I liked that Nino McMorris puts himself out front, looking professional, clearly the person to approach for help. He put me with Mitch Vella immediately and Mitch took over from there. Mitch was very helpful, professional, honest and patient throughout all correspondence. Asim was working at a frenzied pace to process sales on Monday night. While I would have preferred to wait less, it was clear that everyone was doing whatever possible to take great care of customers. I drove 40 minutes from Hinsdale to buy from Mitch, Nino and Asim because your team demonstrates great customer care, far beyond competitors in my experience.

greg_and_nicole

Sep 21, 2016

Our sales person, Kelly Thomas, set the tone right away for a great buying experience. She showed us all of the features of the vehicle, right off the bat and helped us set up the options and features before we drove off of the lot.We were given a very fair value for our trade in and Kelly worked with us, without bartering, to get the vehicle and features within our budget.We would definitely by from Gerald Subaru again.

Benjamin

Sep 20, 2016

I take my car here for service. Always in and out with polite staff and prompt service. The waiting room is clean and comfortable too.

Don

Sep 20, 2016

Bob Moran in service went out of his way to reduce the pain of an expensive repair. What initially looked like a repair job of around $600, ended up being under $300. What a relief!

Karen

Sep 20, 2016

Making an appointment - didn't have to hold on line and the ease of it.Day of Service - drove right in and Robert Moran was very friendly. Service was done in the time that was estimated at.Overall experience was great.

Mike

Sep 20, 2016

Great new facility even on day one everything. Typically you would expect a few hiccups or issues but everything was running smoothly right away. As always the staff was friendly, prompt and helpful.

Molly

Sep 20, 2016

I appreciate the service advisors providing me with the information I need to schedule repairs. It was also very easy to set up an appointment to have the repairs made and the estimated amount of time the repairs would take was very accurate.

Pamela

Sep 20, 2016

I brought my new Legacy in for its first oil change. I was excited to get a tour of Gerald Subaru of Naperville's new classy, comfortable facility. The staff was very courteous, knowledgeable, and extremely friendly.

Christopher

Sep 18, 2016

This was a pleasant experience. Our salesman Nick was great. He has the car we purchased, so he was extremely knowledgable about the car. The finance part was very smooth. Tony seemed to put forth extra effort. We had gone to Gerald service dept with our previous Subaru, and because of the great service, we knew we would buy our next from Gerald, which we did. Very good dealership!

Donna

Sep 18, 2016

Friendly, knowledgeable and not pushy. Our salesperson showed me what I was looking for, pointed out differences, had me test drive 2 SUV's to see what I liked best and was even patient with me while making my decision

James

Sep 17, 2016

The staff was very friendly to me as I began the buying processAnd I am glad to have chosen Gerald Subaru

Claire

Sep 16, 2016

I have been shopping for an entire week for a much need new car. I literally went to just about every dealership in Dupage county.Gerald Subaru was my last stop, we were greeted by Mr. Mason Lies, without getting into details about my personal experience at literally every other dealership, I have to say that Mason was not only a wealth of solid information but also a breath of fresh air.He was so professional, polite and extremely knowledgeable about your fine product . Within minutes we test drove a Subaru Forester , and within an hour we were signing papers, and took the car home shortly after.I will tell everyone I know who is looking for a new car about your dealership,and I will also send them to Mason. I have to admit however, that my first impression of him was that he was way to young, but as soon as he started speaking my gut told me that this guy really knows this product and takes great pride in his work!Thank you very much for making this a pleasant experience for us and a special thanks to Mason, he is truly an asset to your company.

carresearchgal

Sep 15, 2016

When I visited this dealership the first time, I was welcomed by Eric and Nino. At that point I was deciding between the Outback and Forrester. I was very impressed that both of them sent me an email right away letting me know they were happy to assist me and answer any questions I might have. When I returned to the dealership, Eric was very helpful, informative, professional, exhibited good listening skills, and 'no pressure' (which was perfect!). I was able to purchase my dream car, a Forrester, from Eric at a very fair price (thanks, Nino). I'm looking forward to many years of Subaru ownership and good service at this facility.

Arun

Sep 14, 2016

Enjoyed working with Eric on this purchase. He was able to find the right car for me, get the car transferred (from an another dealership) on a short notice, and had it delivered in time. Everything went quite smooth. He also took time to go over the controls and features of the car before I left the dealership. Really enjoying my new Subaru.

Varun

Sep 13, 2016

The time taken for the work was as specified by the technician. But the initial wait times was long despite being on time for a pre-scheduled appointment

John

Sep 12, 2016

Everyone was very nice and knowledgeable. I felt very comfortable bringing in my car and getting worked on. This differs from most other car dealership experiences I have had in the past.

Mary

Sep 12, 2016

Colin Miranda (?) our service technician was great! Colin was helpful, informative and communicative. However, I do no appreciate having to fill out a twenty work commentary.

James Bond

Sep 12, 2016

Our salesperson, Kelly Thomas, was instrumental in helping my Korean War Veteran friend secure his first Subaru ! We found Kelly to be accommodating, professional and knowledgeable ! Kelly took the time to explain the modern technology and benefits of the 2017 Subaru Outback 3.6r Touring Edition ! From the get go, Kelly was considerate enough to mail a Gerald Subaru of Naperville folder, along with her business card and an informational brochure on the 2017 Outback ! Nice touch ALL-STAR ! KUDOS AND 5 STARS TO KELLY, a true all wheel drive salesperson !

Aldona

Sep 11, 2016

I love this dealership. unfortunately even with an appointment, it took 1.5 hours to get oil and filter changed. ugh...

Tom

Sep 11, 2016

Kelly Thomas, was an excellent sales person to deal with, she had the answers to all of my questions without hesitation. As a second time buyer from Gerald. I will never consider walking into another dealership. I love the brand and this dealership beyond compare, it was the other dealers I have dealt with that lead me to this dealership in the first place, tired and frustrated with other dealership's ignorance of the product they were selling, and the way they treated customers that had questions, simple questions about their product that they just could not answer for a potential purchaser. Gerald does it right from the start to the finish, I am confident that any questions I have on my newest purchase will be handled professionally and expedited quickly as it has already been proven on my first purchase from Gerald and hopefully all of my future purchases as well. I have no reason to doubt this will not be the case with my current purchase, and I have a history of satisfaction to believe that it will continue to be so as well.Tom Hillmann

Anonymous

Sep 10, 2016

John Rose was an excellent representative . He explained and answered all of my questions with the appropriate detail so that I could understand . He was very patient with us and accommodating . He was also knowledgeable and represented the facts well. John brought a good integrity to the whole experience and I would definitely recommend him and this dealership to friends and family.

Kari

Sep 8, 2016

I was absolutely stunned when I saw my beautiful new car, I was so over joyed I was crying with happiness and I will never forget that moment. Leo Lopez was so incredibly helpful and insightful in helping explain all of the great features that my Subaru Legacy has. He took time to make sure I understood how everything worked and did a wonderful job of facilitating my family's decision to purchase a vehicle for me at Gerald Subaru. My experience in this process when compared to other experiences at other dealerships, I felt like Leo Lopez was exceptionally helpful and polite. He really made the experience excellent for my family and myself!

Saif

Sep 8, 2016

Cristian really helped us through our process. It took us a month to finalize on the vehicle we wanted and Cristian was extremely patient, helpful, and professional throughout the process. He took time to answer all our questions. If you are in the market for a Subaru, give Gerald Subaru Naperville a try and ask for Cristian.

ziyad.dadabhoy

Sep 8, 2016

Gerald Subaru of Napervile was amazing in their treatment of me. I entered looking to lease a car and left knowing I was in good hands in my new Subaru. From simple hospitality items such as water or coffee to step by step clear dealings the people at this dealership are amazing. I definitely recommend.

Deborah

Sep 7, 2016

Mason was great to work with. No pressure, and answered all my questions. He worked very hard to accommodate my needs and budget. A great experience!

Eric

Sep 7, 2016

Service was friendly, efficient, and effective. I was able to make my appointment online which was VERY convenient. I would come back here.

Mary

Sep 7, 2016

I originally went there to look at the new WRX and see the value I would get for my current car, so I would have an idea of what exactly I needed when I was ready to buy. I was shown a beautiful black WRX premium and of course fell in love. When the numbers first worked out, it was uncomfortable for my budget. They kept working down the numbers for me until they gave me an offer I just couldn't refuse. I left with my new WRX only paying the first month's payment, and nothing else. I didn't feel completely pressured, but it was definitely an impulse buy because it was the car I've always wanted. I have no regrets right now with my decision. I have a brand new car with a payment that just fits into my budget, and with no problems to fix unlike my old car. John is an excellent sales rep, both my fiance and I felt comfortable with him right away, and was understanding on how big this decision was for me. His manager, Leo, was also persistent on getting me a price that was do-able for my budget. He definitely did not want me to leave without a car, especially seeing for himself that my car I had brought to trade in was falling apart, and had no A/C ontop of it on a super hot day. When I told him I'd be ready to buy in a few short months, he kept insisting I would get the car to enjoy what was left of this hot season and enjoy my A/C which I've never had. I love my A/C and I honestly don't know how I went so long without it!Asim was also great in concluding the sale. It was a friendly, easy and quick experience to finalize the sale. We got there at 6:30, and did not leave until about 10, when they closed at 9. John was leaving for vacation that night, but happily stayed until we left happy in my new car. That to me was definitely great customer service.

Thomas

Sep 7, 2016

I was able to schedule the appointment online after hours. Colin helped me use coupons to minimize my costs of repair.

little flower106

Sep 7, 2016

I have a good experience way back in the past including all the people who work in the service dept. That's the reason why I get a subaru again as my second car.

George

Sep 4, 2016

Easy to get the appt. Bob the manager there is always very anxious to help me with my concerns. Lyle Foley at the check in is very professional. Always listens carefully, and then throughly goes over what was done. Professional, caring.

Mohammed

Sep 4, 2016

The sales person was great. He was not overly pushy like most car salespeople. He gave us enough room to make our decision at our time.

Bhaskar

Sep 3, 2016

The service agent was really nice and helpful. He took care of the recalls without being asked for which was really nice

Yeeseon

Sep 3, 2016

The dealer I worked with was professional, genuine, and easy to work. Similarly, the personnel at the dealership were all very helpful and personable.

Max L.

Sep 2, 2016

Special thank you to Nic Gruic and Leo Katsnelson for an amazing service and experience. After extensive research this was the best dealership, they gave me the best price on my trade in car and amazing deal on my subaru. Thank you so much for a great experience and customer service. My parents also bought a car from Nic and Leo they are the best. Will recomend this dealer to all friends and family.

Lauren

Sep 1, 2016

I did not feel rushed or pushed into options I wasn't interested in. The salesperson, Eric, was friendly and answered and elaborated on all questions I had.

Pamela

Sep 1, 2016

As always, service staff was friendly and up front about costs. I like that they remember me. Thanks again Gerald Subaru!

candy

Sep 1, 2016

I came into your dealership and John Rose greeted us very promptly. He went out of his way to show us the car I was looking for in my price range. John was very patient and professional every step of the car buying process. I would recommend John to whomever is looking to by a new subaru. Candy

JOHN E LEDERER

Aug 30, 2016

we have bought a few new cars before,this was the first time we felt comfortable buying our subaru forester.our sales consultant,kelly thomas was a person who went out of her way to make the big purchase much easier than we ever thought it would be.we would all our children,if you are looking for a great dealership go to gerald sabaru.

Charles

Aug 29, 2016

We had an issue with some warrenty work done on the car and they fixed it to our complete satisfaction.

Chicago523

Aug 29, 2016

I visited four dealership before deciding which dealership to buy from. This dealership really took time to explain the car and its features IN DETAIL. The sales rep spent a lot of time understanding how I would use the car to be sure I was buying the right model. Everyone was thorough without being high pressure.

Jennifer

Aug 28, 2016

very friendly people. They like my dog! they let you know what is wrong before they fix something to make sure you want the work done.

rjfarias

Aug 28, 2016

We had such a great experience with the purchase of our first 2016 Subaru Forester the end of December 2015 for my wife that when it came time to replace my car only 8 months later we immediately though of Gerald Subaru and chose a second 2016 Forester.

Brian

Aug 27, 2016

Nicholas was great from the beginning. He understood what I was looking for and worked toward my goal. The whole team worked to see I got exactly what I wanted and more!

Hector

Aug 27, 2016

courteous, attentive & professional. (I'm a man of few, but accurate words; what else is there to say.....maybe a picture (worth a 1,000 words?))

Kris

Aug 27, 2016

Friendly service, great information, helpful but the wait was extremely long. I waited 1.5hrs just for an oil change. This is why people go to jiffy lube

Kristina

Aug 27, 2016

Helpful saleswoman at Gerald Subaru of Naperville made this a great car buying experience. She listened to what I wanted and didn't try to sell me something different.

NotACarGirl

Aug 27, 2016

We were looking for a used car, but not sure which model we wanted. They patiently let us drive 6 cars, no hassles. Gave us a few sets of keys at a time so we could try them all at our own pace. There was absolutely no pressure from anyone. The negotiating was fair and the sales staff were friendly and courteous. This is our first Subaru, we bought a Crosstek. We love it!

forester17

Aug 25, 2016

I recently purchased a 2017 Forester Touring for my wife. In 2015 we also purchased an Outback from Gerald Subaru. With a vast number of Subaru dealerships in the Chicago area the competition for customers is great. Gerald Subaru stands out from pack with great sales people, great service department, a super free lifetime engine/drivetrain warranty, and Starbuck coffee to mention a few perks.My current salesman, Mason Lies, not only takes a personal interest in his customers, he is also a Subaru owner an enthusiast. He was very helpful with his knowledge and commication skils from start to delivery. I strongly recommend Mason and Gerald Subaru if you are in the market for some safe, dependable, awd transportation.

Paul

Aug 24, 2016

I was extremely pleased with the employees of Subaru and the car I purchased. The buying process quick and smooth. Anyone looking for a Subaru should check out this dealership.

Customer

Aug 24, 2016

My salesperson Kelly was very professional and her knowledge of the vehicle was excellent. Kelly and Dana worked with us to achieve a common ground with the purchase of a vehicle. Anthony Finance manager was also very professional in finanse portion of the experience. All in all very satisfied with the experience of purchasing a car from Subaru Naperville.

David

Aug 23, 2016

No pressure, very friendly and polite. Treated with respect and they truly cared about the buying experience. Everyone was so kind and very attentive.

Michael

Aug 23, 2016

We traveled about 300 miles to do business with Gerald Subaru...prices were excellent, team oriented staff, one on one personalization, Honest with everything that we emailed about. Totally satisfied owners of a brand new Subaru Forester Premium! We will be back! Thanks everyone..

Mary

Aug 23, 2016

The people we worked with were very knowledgable about the product and extra features. They answered all my many questions with patience and attentiveness, and good humor!

Hudson

Aug 22, 2016

Our salesperson, John was extremely gracious and accommodating. The gentleman who prepared our lease agreement was very knowledgable and helpful.

Edward

Aug 21, 2016

complete, on-time, with explanations of potential problem and dealer's testing procedures. Problem i was experiencing was likely a gas station issues with the pumps.

John

Aug 21, 2016

Miles Lies, the general manager stopped by, Tony finance all very professional. From start to finish they liked to make us comfortable with each step.Miles is world class.

Phurba

Aug 21, 2016

Friendly sales person. Sales person showed us all the available vehicles. Sales person demonstrate importance of the vehicles. Excellent customer service

Steve

Aug 21, 2016

John Rose was our salesman and he was patient with us as we test drove 3 cars before we decided what car we were going to buy. He was polite, informative and helpful throughout the car buying process.

SSLisle

Aug 21, 2016

My wife and I were starting the process of looking for a used car. We had in mind a general impression of what we were looking for, but not much else. John Rose did a great job showing us cars that fit what we were looking for. He was patient as we test drove three different cars. The third car we were pleased with and decided we would like to possibly buy if the numbers were within our preset budget. We were able to come to an agreement and ended up purchasing a 2014 Subaru Legacy. John and the rest of the staff at Gerald Subaru of Naperville we very helpful and were willing to work with us during the car buying process.

Andreas

Aug 20, 2016

Bob Moran is a good guy, but sometimes the techs get distracted and do not put everything back together again.

Diane

Aug 20, 2016

Appointment time was kept, service tech was courteous and informative. I was only there for an oil change and routine check-up, so nothing else to say.

Peter

Aug 20, 2016

Always prompt, friendly, professional service and I need to do it in 20 word or more so here they are........

Tom

Aug 19, 2016

Very understanding in my attempt to describe the transmission problem. No hassle to repair it under warranty, Work completed on schedule

Amanda

Aug 17, 2016

Mason was great and was very helpful through my buying process! He spent the time I needed to go through the paperwork and never rushed me in my decision. The store has great inventory and very knowledgeable staff!

jax

Aug 17, 2016

My wife really wanted a Subaru and even though they screwed up two deals before, I went in there today once again. After explaining what I was looking for to Cristian, he pulled in his sales manager Geraldo which meant I had to explain everything again. Geraldo was trying to show Cristian how to work a customer but failed miserably. He claimed he graduated in financial engineering but couldn't answer any of my questions. According to him, all dealers charge the same and the car price is all there is to negotiate, which in case of Subaru there is no negotiation. These two couldn't sell me water in a desert. Arrogant, badly trained, dismissive to my concerns and basically not fit to deal with customers. The manager at the main desk kept interfering as well. When Geraldo pulled up the Subaru website I just had to leave. I don't need to waste my time in a dealership when all I get is the info that is online, and neither should you.

Cameron

Aug 16, 2016

They were great at giving me a clear explanation of what was wrong with my car and what was done to fix it.

SK

Aug 16, 2016

I was looking for a new midsize sedan. I had heard nice things about Subaru cars offering better overall value than other competitors so I decided to test drive a 2016 Subaru Legacy. Kelly Thomas at Gerald Subaru was great in walking me through the features and the test drive. I was impressed by the overall offerings (standard all wheel drive, backup camera, safety rating etc.). I was looking for a particular price point to go ahead with this car. Kelly worked with me diligently to get the limited model that I was interested in. She was able to get the car from another dealership's stock within a day, and at a price point close to what I was looking for. I had a great experience with my purchase and would recommend this dealership.

John

Aug 15, 2016

our sales consultant,kelly thomas was the best salesperson that we ever had.buying a new car was like having your tooth pulled.gerald subaru was just the opposite,everybody was just great.we will be a return customer.thank you

Sunny

Aug 15, 2016

Very friendly staff. Worked with Robert Moran. He was very transparent about the cost and consulted with me first before doing anything additional to my vehicle. He even gave me a discount when I asked for better pricing. Overall excellent service and my Subaru runs great.

First Forester

Aug 15, 2016

I visited the dealership a few times as I was trying to make the decision. Never was a sales person or sales manager pushy. They were polite and helpful. Every single person I spoke with left me with a positive impression which helped me decide to work with this dealership. All the negotiating was handled in a respectful manner and even the paperwork and financing was taken care of with smiles and good times. All this while my 4 and 6 year old were trying to tear the place up. Thank you to my salesman Erik and his managers. Thank you to Asim.

Deborah

Aug 14, 2016

Excellent customer service. Gentleman that took care of me was simply wonderful - Lyle Frola. He was able to get additional work performed on my vehicle as well as the initial work that was scheduled. This was a tremendous relief as we were going out of town and needed our Crosstrek for this road trip. Felt so much safer on the road!!!

Dion

Aug 14, 2016

Extremely nice salesman, sales manager, and finance manager. It made the difference. I will definitely recommend my loved one's to your dealership and I look forward to dealing with them in the future. It was a great experience!

soon2retire

Aug 14, 2016

I was very interested in Subaru as I have friends who own them. I made an appointment to come in and met Nick Gruic who was very knowledgeable and was able to test drive all of the vehicles I was interested in. He was able to point out all of the features that make Subaru Outback superior to other brands...the AWD all the time and independent suspension. Nick made my decision easier and was not pushy about making the sale which is very important to me. I would recommend this dealership and especially Nick to my friends and family.

Peter

Aug 13, 2016

Easy to explain issue They understood what needed to be doneDone in a timely manner an done correctThanks for the help

Gulrose43

Aug 12, 2016

We had an excellent experience with everyone we spoke to. They showed us the various options and we drove out with a brand new car with least amount of persuasion. Abid is very pleasant, entertaining and warm person. I wish him much success.Rose and Denis

Dina

Aug 11, 2016

Everything from the time I brought my car in-greeted, service was great, timely to the check out. Excellent in every way.

Janet

Aug 11, 2016

Professionalism. The people there make sure we were comfortable. They encouraged us to ask questions. They made sure that we made a very informed decision.

Gudalupe Saucedo

Aug 11, 2016

I am very satisfied with the salesman Abid Khan . He really cares about his customers , even months after the sale . I would recommend Gerald Subaru of Naperville especially Abid Khan to all my family and friends. Because he a very considerate and knowledgeable salesman. Abid is a top salesman . Six months after my purchase I brought my Forrester in for an oil change and tire rotation . Customer service was top notch and quick . I was in and out within an hour. I'm so glad I went to Gerald Subaru .

Alex

Aug 10, 2016

Great customer service. Had trouble getting to a monthly payment we could afford and your dealership really helped us hit that number.

Minas

Aug 10, 2016

They (Service Dept) LISTENED to me and explained everything that was done....Would and will go back. Can't wait to see their new location in Aurora.

Trudy

Aug 10, 2016

Subaru is always concerned about the safety of your car. They do a great job in keeping it in good shape

Amy

Aug 9, 2016

Bob Moran was very welcoming upon arrival. My service appointment did not make it on the schedule (even though I had confirmation via email) but Bob was accommodating. He checked for recalls and made sure the one that showed up was taken care of. He called me to review the service when it was complete (which was done much quicker than promised).

Zuotao

Aug 9, 2016

Mr. Mason Lies worked to 9:30 pm teaching us how to use the new Subaru Forester. We appreciated him help.

Fiona

Aug 8, 2016

The salesman Christian Alva really worked hard to understand my need; i test drove 2 cars and chose the lower cost one. He understand what features i needed and did not need. He worked hard to get me a good price. He was helpful, kept me appraised of everything that was going on. I was there for over 3 hours, so it was a long time for both of us, but he made it a very pleasant experience.

Josephine

Aug 8, 2016

Always very friendly always going out of there way to.please or answer any questions you mighy have about your car.

new2roselle

Aug 8, 2016

We came to Gerald Subaru because of the consumer reports review of Subaru. Our sales person was Abid Khan who was very friendly and knowledgeable.I would give the dealership 4 stars out of 5, only because they know they have a great product with limited availability, so they are "in the driver's seat" when it comes to negotiations.

Lynne

Aug 7, 2016

I felt free to ask any question. I was also informed on things I didn't think to ask. My sales person was very helpful.

Inhye

Aug 6, 2016

Mason was very polite and pleasant to deal with. Not pushy, no hard sell. Overall it was just a great experience.

Fatima123

Aug 6, 2016

We came to finance a car and by far the greatest experience I have had with Eric Zetterlof!! I would definitely recommend dealing with him if anyone is looking to get a car!! Wonderful wonderful experience.

jamie48603

Aug 6, 2016

Great used car buying experience. Everyone was very friendly and patient as I went through the process of retiring my old Forester for a newer one.

Nicole

Aug 5, 2016

I was able to get my car in for service on the time and date that worked best for me. Bob from the service department was professional and courteous in taking care of us.

James

Aug 4, 2016

Got a great new car...... By far, the best sales staff I've ever dealt with..... Record time in and out

Diane

Aug 3, 2016

Caring attitude and professional approach, along with clean facility and knowledge that was excellentKeep it upKeep it goingYou have good team

J Mykel

Aug 3, 2016

Sales Guy Nick was extremely knowledgeable and friendly. He understood my needs/wants and help us drive home with my new STI!

Alex I.

Aug 3, 2016

We had a very positive car buying experience. Everyone was not only friendly, but also very patient with us, - and we really had lots of questions. Abid khan was awesome. He is a real expert in his field, and was very supportive in helping to make our choice by having provided us with all the necessary information. As a result, we have bought a great car at a very lucrative price. Good job, Abid! We also want to express our gratitude to Leo Katsnelson for his caring attitude and precious advice. Asim Aslam, a finance guy, did his job smoothly and surprisingly fast. We had an overall pleasant experience and highly recommend this dealership to everyone.

Connor

Aug 1, 2016

Gerald Subaru is a great place to purchase your vehicle! Eric Zetterlof is awesome and was extremely helpful and easy to work with! Really took the time out of his day to come in and help me finalize the purchase of my vehicle. He's a good guy and I would definitely recommend Eric to work with! Great Dealership, very happy with my car! No better place then Gerald Subaru of Naperville.

Cathy

Jul 31, 2016

No pressure at all to buy! Loved that. Our sales rep was very professional and took great care to ensure we were happy!

Ryan

Jul 31, 2016

Lyle was very courteous and he got my vehicle in and out in the amount of time he said it would take. He also informed me that you have opened a service center that is closer to my house.

natalya

Jul 31, 2016

I've received an excellent service while purchasing my next Subaru (Legacy 2013). While shopping by myself I was pleasantly surprised to see a female salesperson. Kelly Thomas was extremely helpful, very friendly and made me feel comfortable to ask any "silly" questions about the car I was interested in. The whole experience made me feel at ease and I was able to make a puchasing decision without being pushed or pressured. I would definitely recommend this dealership and Kelly as an excellent salesperson.

noobmobile

Jul 31, 2016

Kelly Thomas was a kind and patient person who assisted me in getting my first car at a relatively reasonable market price. She often showed how much she cared for her customers with consistent offerings of food, water, and gas money (if you found the vehicle suitable to your liking). Asim was quick to work with and kind enough to allow me access to the vehicle before everything was in order.

George

Jul 30, 2016

Service rep. met me promptly, listened to my concerns. He explained what would be done and the timeline. Timeline was met.

EMT73

Jul 30, 2016

John is the best! He went the extra mile to help me purchase my new vehicle. The folks at Gerald Subaru are excellent & highly recommended.

newcrosstrek

Jul 30, 2016

I had my first Forester for more than a decade. Although I was very interested in the Crosstrek, I came in initially thinking I was going to get another Forester. After test driving both vehicles I ended up getting the Crosstrek and am so happy with it! My experience at Gerald was great -- Eric was absolutely fantastic to work with! He was very kind and patient with all of my questions, and never made me feel rushed. He took care to listen to what I was looking for in my next car, and made sure I was comfortable with my final decision. When it came time for financing I worked with Anthony, and I had a great experience with him as well. I truly appreciated how friendly both Eric and Anthony were. I would not hesitate to recommend Eric to family and friends looking for a car -- it was a pleasure working with him!

mike soto

Jul 29, 2016

From the moment I walked in to Gerald Subaru I felt as if I was taken care of I was greeted by my sales man Cristian Alva who took care of all my needs regarding my purchase.

Stand Sure

Jul 29, 2016

Great friendly service provided by Kelly Thomas who made the whole process a very enjoyable and pleasant experience. Will not hesitate to recommend the dealership and Kelly Thomas in particular to our friends and family.

Ken

Jul 28, 2016

My salesmen listened to what I wanted in a new vehicle and presented that me quickly and without prejudice. Much appreciated.Friendly, thoughtful, and knowledgeable employees. Very efficient.

John

Jul 26, 2016

quick, friendly, intuitive about customer needs; the people at Gerald do seem to make a constant effort to be responsive to the customer.

John & Sandra

Jul 26, 2016

Largely because of Gerald's proximity to my residence and the smooth inter personal style of Ms Kelly Thomas both resulted in me purchasing my Subaru at Gerald. Kelly spent a lot of time with me and my wife both in person and via internet exchanges always either directly answering our questions or researching to find the answers as the 2017 Outback at this juncture was really new to the marketplace and even Subaru's web site had limited information. I am hoping that my favorable purchase experience continues through my servicing of my vehicle over time. Time will tell!

John

Jul 25, 2016

Service advisors and Service Manager are top notch. Listened to everything I requested and followed through on everything promised would be done.

Cheryl

Jul 24, 2016

Staff was very friendly. Kevin explained what needed to be done and updated me on the progress. Work was completed on time.

James

Jul 24, 2016

Went in for an oil change and had a few questions about other issues I was having with the car. They took a look for me and solved all my issues. I am one happy camper.

CrosstrekHeaven

Jul 24, 2016

Everyone was extremely helpful and knowledgeable about the vehicles. Service was outstanding. Kelly went out of her way to make us feel welcome and she answered every question we had. We had a great experience at Gerald.

wifey0311

Jul 24, 2016

All the people of Gerald's Subaru were great, but I want to give a special "Thank You" to Eric Zetterlof and Asim Aslam for staying so late on a Tuesday night to get me the car I am so happy with! Eric was truly a delight to work with! He was very patient in finding a car with all my wants and needs, and I'm sure I will be driving it for many years to come. I will be recommending him to anyone looking for a new car!

griff1234

Jul 22, 2016

Kelly was so much fun to work with. She treated me like a friend and not just a customer. She is very knowledgeable about her cars (safety features, all the moving parts, everything), she answered all of my questions (even ones I didn't know that I had!), and she spent hours talking with me without getting pushy or annoyed. This whole car buying experience was honestly enjoyable. I highly recommend going to Gerald and asking for Kelly in you are in the market for a Subaru.

Michael

Jul 20, 2016

Service was quick, relatively inexpensive, and suggestions for future were geared to assist me in budgeting. The genteleman I interfaced with was nice and concerned about my Outback's health.

Ronald

Jul 20, 2016

Service Adviser Collin Miranda's attention to detail regarding the 30 month inspection was much appreciated. I also requested if he could ask the body shop for an estimate to repair some minor damage to the front bumper. He did that, but also was able to buff out most of the scratches himself. Because of his effort, I am so grateful that it won't be necessary to have to repair the bumper at this time.

Alberto

Jul 19, 2016

The time it took to finish my car servicing was approximate to what I was told. I'm very satisfied with the overall quality of the work.

Mary

Jul 19, 2016

In all the time I've purchased cars, no one ever took the time to fully explain in such detail how to operate the newcar, like John Rose did. I really appreciated that. I also appreciated that all my phone calls, where I had to leave a message, were answered in a timely manner by John.

Kasia

Jul 19, 2016

John helped me to get my car from another dealer. I had an extremely bad experience with a salesman at another dealership and he fixed everything in no time. My purchase was quick and extremely pleasurable. All Gerald employees assisting me were extremely nice and professional. Thanks again!

Tonytrax

Jul 19, 2016

I really didn't even plan on buying a car today. I was in the area and decided to stop in and see what was available. I was greeted at the door by Eric, who genuinely seemed interested in helping me and not JUST selling a car. I told him I wasn't likely to buy anything today, but he continued to treat me as if I was the only thing that mattered at the time. After chatting a short time, Eric said he had something that he thought would be perfect for meand, he was right! I ended up falling in love with a 4 door impreza and Eric offered me a deal I simply couldn't refuse. I never would have imagined buying a car could be so easy, and actually enjoyable! I would HIGHLY recommend going to Gerald and asking for Eric if you are on the market for a Subaru.

James

Jul 18, 2016

Fast and courteous. I didn't have an appointment, but they fit me in and took care of me. Very friendly and understanding.

Joseph

Jul 18, 2016

Personal service. Kevin was genuinely helpful and considerate. I received two estimates and went with the higher (Gerald) because I knew I'd be in good hands.

Molly J

Jul 18, 2016

I had a great experience today buying my first Subaru from Gerald. I went with Gerald because of their Lifetime Warranty, and the experience was made so much better by the awesome staff. I didn't feel any pressure from them and feel that they weren't trying to dupe me into something. They explained everything to the T and I would come here to buy all of my future Subarus. Nick and Anthony were particularly great to work with!

Ronald L. Varney

Jul 18, 2016

I just wanted to pick up something I could use to run around and take to work. I have a job at a quarry and do not want to take a used car there. So Instead I picked up a 2001 Toyota Camry. I was unsure about the price because It was not what I was looking to spend, but we definitely worked out something I felt more comfortable with. I would definitely come back here. Kelly was very nice and she was also very good at listening to my concerns about the car.Anthony was very polite and very helpful.

Mike

Jul 17, 2016

Lyle has always been helpful. He gets a 10 rating. I always ask for him when I need service. ***"Please ensure your feedback contains at least 20 words???? Why?? If you would like me to continue filling out your surveys, please reconsider the 20 word minimum..thanks

Thomas

Jul 17, 2016

The people, the car, the price were excellent. We were told that we were the first to purchase a 2017 model from Gerald Subaru.

AZZMO

Jul 16, 2016

Our buying experience was extremely pleasant. Kelly Thomas made this all possible with her knowledge, professionalism and genuine personality! We would definitely purchase another vehicle from Gerald. Be sure you ask for Kelly!!

Kingkong

Jul 16, 2016

Friendly, professional staff. Overall great experience! Went in for a new Forester, left with a pre-owned crosstrek, and we love it!!! We didn't even know we were getting a free lifetime power-train warranty on the vehicle until after we already decided it was perfect for us! The icing on the cake!

Kluthct7

Jul 16, 2016

Great dealership! Quality people! This was an overall wonderful experience. We traveled to get there because of their consumer approval rating. It was well deserved.

Eileen

Jul 15, 2016

Colin was very personable, remembered me when I returned. Car was serviced and ready on time. Always have received good service at this dealership.

Katarzyna

Jul 15, 2016

My purchase was handled in the best manner possible. I was helped by Dana and John who helped me get my vehicle from another dealership and were able to make me feel like a valued customer.

Parthasarathy

Jul 15, 2016

Very responsive via phone/email prior to appointment. Very customer-centered experience at the facility. Did not get annoying sales person feeling.

Ronald

Jul 15, 2016

They explained the work being done clearly and thoroughly. Work was done to my satisfaction. And a car wash too!

Stan

Jul 15, 2016

The salesman Went over all the features of the car and gave me his cell phone number as well as a follow up call 24 hours after the sale. Finance was a breeze and everyone was polite.

Steven

Jul 15, 2016

Excellent sales team! They were helpful and kind without being pushy!! Made buying a car fun again! Would highly recommend!!,Excellent sales team! They were helpful and kind without being pushy!! Made buying a car fun again! Would highly recommend!!

Maddy

Jul 14, 2016

The service is impeccable. Staff is waiting to assist you when you arrive and they have all your information readily available. The service is fast and reliable.The staff in service are excellent!

Yanpin

Jul 14, 2016

Robert Moran explained things very clearly about what should be done immediately, what can wait for a later time. I felt very comfortable discussing with him my needs and did not feel pressured.

mike123

Jul 14, 2016

The staff was knowledgeable and friendly here. I didn't feel pressured to make a decision. I thought it was a good experience and I would recommend this dealership to others.

William

Jul 12, 2016

We particularly appreciated working with John Rose. He was consistent and timely in returning calls and in following up by calling us in between. He was persistent but not a nuisance. He had a wealth of information about the car, was personal but not intrusive, patient with our delays and expressed appreciation for our business. We could not have been more pleased.

Catherine

Jul 11, 2016

Friendly team throughout the process; we were able to get the vehicle we wanted within 24 hours; everyone was knowledgeable about the products, and made sure our questions were answered.

Anthony

Jul 10, 2016

Car selection and friendly professional staff helped me to determine that purchasing a vehicle at Gerald Subaru Naperville was right for me.

Mladen

Jul 10, 2016

Great service, fast and nicely organized. I already set up my next appointment. Clean facility with refreshments. Very kind personnel.

Virginia

Jul 6, 2016

Bob Moran explained everything very clearly - no surprises. I don't like surprises. I still need 8 more words - that's really silly.

Mary Reid-Vizintos

Jul 4, 2016

Gerald Subaru of Naperville made the entire process of buying our new 2017 Outback painless! In fact, I may go so far as to say it was a pleasant experience and a great learning opportunity for my two children. Our sales rep was Mitch Vella and he went out of his way to help us find the car we wanted and negotiate a price that we were looking for. He met with us the next day to go over all the technology on the car and took us out to demonstrate some of the features. I'd HIGHLY recommend both Mitch and Gerald Subaru of Naperville for your next car purchase!

Nadine

Jul 3, 2016

Easy in, easy out. They did what was requested and at the time that they said they would. Very satisfied.

CindyW

Jul 2, 2016

We were very pleased with the excellent service provided by Kelly Thomas. Her no pressure approach, product knowledge and interest in working with us were very much appreciated. We were also very pleased with all of the perks provided by the Gerald Subaru dealership including zero percent financing, unlimited warrantee and even free car washes! Thank you Gerald and Kelly.

Brian

Jul 1, 2016

Christian made sure I knew EVERY detail about my new 2017 WRX limited and even set up my service schedule for me. Great guy and was fun to work with. Got a SWEET deal! Would definitely recommend this dealer as they also include a lifetime POWERTRAIN warranty with any new vehicle.

Gordon

Jul 1, 2016

Terrific! As I mentioned in the first survey Bob Moran was professional, courteous and friendly. Well done! See you again soon!

Sherry

Jun 30, 2016

The Process was easy.The Service Advisor was helpful and friendly. I would recommend service department to a friend. I will use them again.

Judy

Jun 29, 2016

Kevin C and Lyle are excellent. My trip from Chicago is well worth it!!!! All my automotive needs are taken care of.

Kathleen

Jun 27, 2016

Kevin and staff were very nice and took care of everything and had my car done in just 3 days. Thank you!!

Christine

Jun 26, 2016

Explained service well. They worked hard to help find what was going on with my bluetooth. I would definitely return in the future for service needs.

Stephen

Jun 26, 2016

The environment is no pressure and the staff is very personable. I have a 20 year relationship with my Ford dealer, Subaru made the decision to switch extremely difficult and sales staff was very respectful of that. When I purchase a car I just don't buy the car or the brand, I also want a relationship with my dealer, and this is a great start.

CAblossom

Jun 25, 2016

My family and I chose to go car shopping at this location because we were referred by friends who had purchased a Subaru from Gerald Subaru a few months ago. When we decided to buy a car we wanted to go to a place that had integrity and good customer service and we were happy to find that to be the case. Our salesperson, Leo Lopez was friendly and authentic, he asked us what we were looking for and was immediately able to narrow down our search to the best options. It was such an easy transaction and with his naturally upbeat personality it made the purchase even more enjoyable. It is without hesitation that I recommend this dealership to anybody who is looking to buy a car. We have had our Subaru Forester for 2 weeks and we love it. Leo called us to follow up to see if we had any questions and to make sure everything was good, which in my opinion was very nice. We opted to get the interior and exterior treated with sealant to protect the car and to keep it nice for longer and we were also extremely impressed with the service department as well. Collin was very personable and helpful and made us feel comfortable and welcome. Looking forward to continuing to do business with this dealership for years to come!

William

Jun 24, 2016

friendly people, detailed explanation of service required x x x x x x x x x x x x x

Godbless

Jun 24, 2016

I have not had such an amazing customer service experience in at least a decade. I am a disabled veteran and he took that into consideration throughout the entire process. I greatly appreciate it from the bottom of my heart. Eric put alot of time and effort in with me and made the whole experience seem easy. You need more of them like him thank you and God bless

Richard

Jun 23, 2016

Our sales consultant was very friendly and easy to work with. He explained everything clearly and was not intimidating. We were able to leave feeling good about our experience.

Warren

Jun 23, 2016

The car was done on time. All charges were explained.I was able to get a loaner which was new and clean.

Imprezive Car

Jun 23, 2016

Christian did an amazing job addressing our needs for a new car when we replaced our 18 yo Outback (also purchased from Gerald). Wonderful experience.

Brian

Jun 22, 2016

Excellent customer service. Lyle was great! You can trust they are not trying to take you. Always a good experience.

Joan

Jun 20, 2016

Mitch Vella is definitely my fella! He made the whole experience as painless as he could, and really listened to what I had to say. People have been astounded when I tell them I was out the door, with a car, in just about 3 hours! Anthony also was very pleasant to work with. I'm very happy with my experience.

Vignesh Kumar

Jun 20, 2016

Very comfortable. No pressuring if u r firm. Eric was very easy to work with. Helped us showing difference between forester n outback and make a right choice and we love our outback now. Everyone was very friendly.

Gina

Jun 19, 2016

Quick and informed service. Quality work with clear explanations and approval process.Lyle was pleasant to work with and ensured satisfaction.

Robin

Jun 19, 2016

My sales rep, Eric, was very patient as I came out on 3 separate occasions and drove 4 different vehicles. He was also very knowledgeable about Subaru. He was very easy to talk to and overall a very good sales rep.

mb

Jun 19, 2016

As a single, almost senior citizen woman, searching for a new car and making the rounds of dealerships can be somewhat intimidating. On my first visit to Gerald Subaru and introduction to Sales Consultant Nick Gruic, I was surprised by his youth. (I later learned that, to his credit, he is a full-time College student - a senior - earning his way through College as a full-time employee.) Though younger than most salespersons I had encountered, I soon discovered that Nick is very knowledgeable of Subarus and cars in general. He is the best kind of salesperson in that he understands from personal experience the challenge of deciding upon the purchase of a car, has thoroughly done his research (he drives a Subaru) and is sold on the product. His genuine personality and honesty immediately put me at ease. He was gracious and patient in answering my questions and took the time to allow me to test drive vehicles on two separate occasions to give me opportunity to confidently make a decision. There was never any sense of pressure, but merely his availability to assist in the process. When the decision was made to purchase a car, I felt like he was 'in my corner' when it came to negotiating the best price with his superiors and securing the best car for the money. After the deal was struck, he went over and above helping me move heavy boxes from my old car to the new, and seriously went to battle removing the license plates from my 19 year-old car to place them on the new one. He was gracious and kind throughout, and stayed hours after the usual closing time, to check in after the paperwork had been completed to insure I had all that was needed before leaving. I can wholeheartedly endorse Nick as an all-around good guy and someone who makes the car buying process as painless as it can be! I would also like to give a shout-out for his co-worker and sales consultant Cristian Alva for his helpfulness during a visit when Nick was unavailable due to other customers. I'm very pleased and grateful for my new car.

Suresh Patel

Jun 19, 2016

Eric Zetterlof was a awesome guy who was very friendly to me when I was trying to buy my car! His great service really helped me find the car I wanted fast and easily, and I would recommend this to many others!

James

Jun 17, 2016

Sales person was knowledgable, we quickly agreed on price, finance process was pleasant with no pressure and delivery was quick and easy.

Janet

Jun 17, 2016

Everything was explained to me and further service recommended. The work was done in a timely manner. I will definitely return to GERALD for service.

Stacy

Jun 17, 2016

From the first email exchanged through driving off in my new vehicle, everyone I interacted with was incredibly professional and focused on my buying experience.

AprilC

Jun 16, 2016

Gerald Subaru service department is wonderful! They are always fast and super friendly. They service is comparable in price to shops closer to where I live but I choose to come here because of my experience here.

Kanubhai

Jun 15, 2016

Cristian was very helpful and was able to get us what we needed/wanted. Cristian also had a very kind and friendly personality which led to great customer service and made us comfortable while we waited at the dealership. The financial specialist that we met with also gave us a great experience by coming up with many options for us to choose from and working with our needs to create a plan that worked or us.

Kathleen

Jun 15, 2016

Your salesman, Mason Lies, was warm, friendly and I felt like I could trust him. Buying a car is a big purchase which makes it stressful. Feeling I could trust Mason made it so much easier.

Ani

Jun 14, 2016

They were ble to offer there best possible deal in the area. The paperwork was speedy and the whole process took less than 2 hours

Missvan

Jun 14, 2016

It was 20 years since I purchased a vehicle, so I was concerned and skeptical, but my experience with Dana and Nino, especially Kelly, put me at ease. They were courteous, professional and listened to my wants. I went to other dealerships, but because Kelly took the time to explain the unusual engine, the extra support structure and showed me the entire workings of the Forester, I came back to Gerald to purchase the Subaru.

Kevin

Jun 13, 2016

Great Techs and writers, very friendly! Always felt at ease with the Gerald team. No hassles or pressure! Top Notch!

Nola

Jun 13, 2016

The salesman (Mason Lies) was very personable and explained everything fully. I appreciated the test run on the expressway and city streets. It gave the auto a good handling experience.

Lionil

Jun 12, 2016

It was a great and excellent experience, sale agent also gave us food because we spent almost 8 hrs but in over all, great experiences and will recommend.

Allen

Jun 11, 2016

It was a positive experience. Salesman John Rose was great. He took alot of time going over the cars features. He wanted to make sure I understood the features.

Joanne

Jun 11, 2016

Was very easy and efficient and everything was done exactly as explained to me. The technician helping me was very professional and explained everything in easy to understand terms.

Lucas

Jun 11, 2016

Friendly staff, good service, no wait time. Only thing could have used was food in the waiting area. Good service.

Micki

Jun 11, 2016

Kelly was very hospitable and helpful during our whole process of selecting our forester and explaining its many features. Kelly also followed up with a phone call and has made herself available for any questions that we might have with our new vehicle.

Symeon

Jun 11, 2016

Amazing service department. I used to get my wife's car serviced near my job but never again. Your department is clean, organized, and knowledgeable. They kept me updated with the status of my vehicle and my loaner wasn't just a base model that hadn't been cleaned in weeks. Looks like I won't be going back to that other location.

Frisky01

Jun 11, 2016

Our salesperson,Kelly, was awesome! She was very passionate and helpful through out complete selection of vehicle purchasing. She made herself available for future questions we might have regarding our 2016 forester purchase.

Nancy

Jun 10, 2016

Very courteous and helpful. Did not feel rushed, took time to show me all the features of the car. Very willing to be flexible and work with my schedule to purchase the car. Went the extra step to make sure I was happy.

Annette

Jun 9, 2016

Explanation of service, bill and recommendations. Service was completed in the time frame indicated-prompt and courteous service. Will be back!

Bruce

Jun 9, 2016

Timely service, Chuck D. is absolutely customer service oriented. Five stars! I wouldn't hesitate referring family or friends to purchase and service at Gerald Subaru.

John

Jun 9, 2016

The best part of my experience was their honesty about the work and not trying to push unnecessary work as being needed.

John

Jun 7, 2016

Prompt courteous and efficient service. Professional attention to detail. Highly recommended to anyone who wants a quality motor vehicle with follow up maintenance as needed.

Suresh

Jun 7, 2016

Worked Hard to get the business done in a timely fashion.John Pryor, helped with the transaction as much as he can.

Jacob

Jun 6, 2016

Honesty of the people working there. They told me exactly what was wrong with my car and whether it was worth fixing it or not.

James

Jun 6, 2016

took the time to walk thru a sync problem. finished my oil change in a timely manner. returned the car better than I brought it in.

Chrissalas98

Jun 6, 2016

I ordered my Subaru crosstrek from this dealership. Couldn't of made it any more simple and kept me updated on the vehicle weekly! Go to Kelly Thomas for the best service!

Jerry

Jun 5, 2016

Friendliness, professionalism, knowledge of the product, excellent facilities,accessibility of the salesperson and willingness to spend the time to explain things.

John

Jun 4, 2016

Excellent knowledge about products and courteous customer service regarding both the car and accessories for the car that we are considering purchasing

Paul

Jun 4, 2016

They wanted to ensure that as a new customer, I would be happy and satisfied. They are going the extra mile to help me out. So appreciated!!

Robin

Jun 4, 2016

Gerald Body Shop has good communication and excellent customer service! Cleaned outside and inside of vehicle. Quality of repairs is great.

Jacob

Jun 1, 2016

John was very helpful. He answered our questions, took us on test drives, and was pleasant overall. I would recommend buying or leasing your car here.

John

Jun 1, 2016

Helpful service technicians, got right in at my appointment time. Car was ready in allotted service time. First time having my car serviced at this facility will definitely get more service done then when needed.

Allison

May 31, 2016

The guys were nice and made sure I got what I wanted. I got a great price but felt I should have been able to get it a little cheaper, especially considering how far you have to travel to get to this dealership if you aren't from the neighborhood. I didn't mind too much paying a little more though considering the service was better and John Rose was a lot more knowledgeable and helpful than other salespeople at other dealerships I had been to. John Rose was a wonderful sales person, Dana Armitage was attentive and responsive to my emails, and Anthony Mazany worked patiently with me to make sure I was comfortable with my financing plan for my new car.

Marcia

May 31, 2016

Was taken care of promptly & given ride home, though I had to wait a little, but the waiting room is comfortable & pleasant with complimentary coffee and water available.

Michael

May 31, 2016

The service was done on time, and my wait was not any longer than what I was told over the phone. Thank you for respecting my time.

Nicole

May 31, 2016

Once the final terms were agreed upon, the process & loan paperwork went very smoothly. Great team at Gerald Subaru!

rick cosenza

May 31, 2016

very good experience at this dealership. My first Subaru car and very pleased so far. They are a good value and the quality does seem a step above other cars... Also recommend ask for Kelly Thomas, she did a real nice job, very pleasant, professional and no high pressure but was very good on following up with any questions.

Jeffrey

May 30, 2016

Work,waiting room and service rep. were all very good. Gerald's even makes service coupons available in their regular emails. Free coffee/water in waiting room.

Scott

May 30, 2016

Collin's customer service is excellent. He is knowledgeable and treats his customers with respect always takes care of people's needs

William

May 30, 2016

Friendly, asked good questions to get to what I valued. Kept things moving along without wasting my time. Since I had to order the exact car I wanted they kept me up to date on its arrival and being ready

Kristine

May 29, 2016

Very friendly, patient, quick service. Feels like family. Ease of getting an appointment to fit my schedule. Always very accommodating.

Michael

May 29, 2016

Check-in process was quick and smooth. Bob Moran was kept me informed and appeared to be willing to do anything to make sure I was completely satisfied with the service provided. He succeeded.

Michael

May 28, 2016

Chuck, the Service Manager, was professional, courteous, and was very specific about when my vehicle being done. It was done even before I was told it would be. He treats customers like we like to be treated with respect and dignity. Chuck D. is a credit to the profession. If I was going to start a business he would be the first person I would start with.

Norine

May 28, 2016

Great service and timely. Bob Moran was very attentive and explained everything thoroughly. The check up was completed right on schedule.

Edward

May 27, 2016

Your Body shop did an exceptional job in keeping me informed on the status of my accident repair. In particular, John Rintoul and Kevin Connors were outstanding. The work was completed perfectly.,

Linda

May 26, 2016

Mason Lies was laid-back and did not pressure us to buy. Spent a lot of time with us. We enjoyed the process.

Kelly

May 25, 2016

My husband and I pretty much met everyone on the sales floor. Everyone was so nice. We connected on a personal level with our salespeople Eric Z. Eric went out of his way to get to know us and that made our experience amazing we got exactly what we wanted and needed. Thank you Gerald team

Lori

May 25, 2016

Dealing over the Internet was a breeze. Once arriving there in person everyone we met was very professional and friendly. Great experience!

Margaux

May 25, 2016

The repairs were done well, and I received a loaner vehicle to use while my 2007 Forester was being repaired. To me that is good service.

Cheryl

May 24, 2016

Leo was very easy to work with. He has a great personality. I came in only planning to look but ended up purchasing because the experience was so great.

Jennifer

May 24, 2016

Quick and easy, friendly. Christian was very helpful and easy to talk to. Would definitely recommend to a friend and family member.

Tammy

May 22, 2016

Always excellent service and assured job is done right. They never try to up sale me on service Lyle is great

Daniel

May 21, 2016

Friendly service staff that explains your issues. Fast turnaround on my oil change, tire rotation and all-points inspection. FREE COFFEE!

Theodore

May 20, 2016

excellent sales rep- Mason Lies. Sales manager tony just the right amount of salesmanship.Didn't feel pressured on extra items to buy.Liked coffee machine

2016 Crosstrek Buyer

May 20, 2016

We bought a Subaru Outback last year at a competitor that pulled some last minute tack-on sales crap when we were at the financing desk. That left us a bit apprehensive about our buying experience this time out but we were impressed with the experience at Gerald Subaru. Salesman was professional, knowledgeable & not pushy during our initial test drive visit. Price negotiation went very well - got a very competitive price but options seemed a bit high - we negotiated those down to everyone's agreement. Closing the sale was refreshing - no last minute tack-on crap like at the other dealer - care & service packages were pitched professionally without being annoyingly sold. Would definitely recommend Gerald Subaru & the staff we worked with: Len Batson, Dana Armitage, Leo Lopez & Abid Khan.

Lisa

May 19, 2016

I leased a 2016 Subaru Legacy 2.5 Limited and Gerald Subaru of Naperville really went above and beyond to find the car that was right for me. Eric really listened to what I was looking for in a vehicle and this lead to a car that had so much more than what I expected to get. They really worked with me and my budget in order to get me into the vehicle I wanted. I would highly recommend this dealership, Eric, Tony and Nino to anyone looking to get a quality vehicle.

Clarence

May 17, 2016

Someone to meet us. Everyone friendly. Sales person new what they were doing. Stayed late to help us out. Great place.

Margaret

May 17, 2016

I loved the e mail communication because I was communicating at work. I also was grateful for being able to leave my car for a few days.

Michael

May 16, 2016

Perfect, everything went smoothly and to my liking. I enjoyed the waiting room with the free coffee. Service was exactly what I expected.

Velu

May 16, 2016

I was surprised with the overall time it took for us to close the buy and take the car out!! You guys are superb!We went to the dealership at 6pm and Kelly Thomas was very quick in taking us through the details of the car and we had a quick test drive. We liked the car and finalized on the price in next 15-20 minutes. Paper work was very quick and we came out with the car by 9pm.Thanks Kelly for making this possible!Finally, Asim from Finance helped us out and answered all our questions pleasantly, which was really great! thanks a ton!!

Christine

May 15, 2016

Not too pushy; very friendly; looking forward to seeing their new facility that they're moving to late summer to bring in our new car for its first checkup!

Daniel

May 15, 2016

Friendly staff, fast service.Here are sixteen more words so that I can reach the number of words that you require.

Elizabeth

May 15, 2016

Tony and Leo honored the quoted price and are awesomely nice people. The entire staff was friendly and respectful. I never felt any pressure to purchase.

Hrant

May 15, 2016

The personal attention I received and the expeditiousness with which my service was executed. Lyle and Chuck always go the extra mile to create a welcoming and helpful environment.

Kimberly

May 15, 2016

super friendly staff, fast service, everyone was very helpful, felt like my car was in good hands while waiting on repairs for it

Khoel

May 15, 2016

My husband and I leased a Subaru crosstrek. Kelly Thomas was very friendly and super helpful. We couldn't have asked for a better experience.

Carolyn

May 14, 2016

Prompt service and able to get in the day I needed to! Although I know the service department is always busy, I am able to get in when I need to.

Holly

May 14, 2016

Really liked Leo, he was real not a creepy sales person. The best salesman too me is not pushy , a salesman that just helps you get just what you really want and need.

William

May 14, 2016

Everyone we encountered was friendly, low key, and responsive. All were helpful without being aggressive. We would recommend the dealer to anyone considering a Subaru.

Leonid

May 13, 2016

Excellent Customer Service - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Jean

May 11, 2016

Professional, efficient, friendly. The staff greeted me right away. I was told when I arrived how long it would take. I was offered a loaner car during this time. The waiting area was clean and very comfortable.

Mark1947

May 11, 2016

I purchased Subaru Crosstrek 2016 at Gerald Subaru of Naperville last week. I was pleasantly surprised by the dealership efficiency and speedy purchasing process. I noted the professionalism of Sales Consultant Cristian Alva and Sales Manager Leo Katsnelson. They offered me multiple options and helped find the car that fully satisfied my requirements.

Deborah

May 10, 2016

Customer service reps were very courteous. Service schedule was timely. Facility was very clean. Coffee was good. Magazines were mostly male-oriented; should have some magazines that women like to read.

Thomas

May 10, 2016

Friendly. Handled all requests for quotes. Detailed car "health" report. Handling oil consumption issues very well. Timely call backs. Making this my only shop.

Lane

May 9, 2016

The sales staff, in particular our consultant, Kelly Thomas, were welcoming without being overwhelming. The atmosphere in the showroom was inviting. Kelly worked to help us narrow down the many choices to the one that fit our needs and our budget. The negotiation process was fair and we walked away happy with our car and the price we paid. Asim Aslam was very professional in finalizing the paperwork and payment.

Lisa

May 8, 2016

Eric really listened to what I wanted in a vehicle. He was able to find me exactly what I wanted with added features that I didn't even know existed. I am thoroughly impressed with Eric and Gerald as a whole.

Shelly

May 7, 2016

We received a good price for the car and the salesperson went out of his way to find the vehicle we wanted. We also received a good financing option and are confident we can also maintain our car at the dealership.

Lorraine

May 6, 2016

My car was immediately put to service and was complete in an hour. Great when you are waiting for it.

ryau27

May 5, 2016

I knew I wanted to purchase an Impreza after test driving several sedans, and the staff at Gerald Subaru was very accommodating to my situation. Graduating college later this week, I neither had an extensive credit history or a true paycheck yet. However, Anthony was able to find me a deal that would cost me marginally more than what it would have cost to have a cosigner (which we decided beforehand should be my responsibility), based on my scheduling history at school and job offer letter. Additionally, Cristian was very responsive to any concerns me and my mom had regarding the car itself, as well as anything Subaru related. He came to the dealership to close out the deal on his day off, and even paid for some touch-up paint out of his own pocket to make sure I had everything I needed! I would recommend Gerald Subaru to anyone looking to buy a new, reliable car at an affordable price.

Alan

May 4, 2016

I have not purchased a new car in over 12 years. So, there is a lot of technology and advancements in the industry that I have not experienced. I asked a lot of questions, and test drove several cars before I made my decision. What I appreciated most at Gerald Subaru was their patience.

Brad

May 4, 2016

The service representative at Gerald was professional, friendly and easy to work with. He made my visit a positive experience.

Thecla

May 3, 2016

The whole staff at Gerald Subaru are cordial and pleasant. These people enjoy their job because it shows in how they acknowledge your presence. I'm very happy with my recent purchase that my husband actually introduced me to. I've never owned a Subaru or heard of this brand and when my 12 year old car was not feeling safe in the Chicago winters it was time to upgrade. He bought his Suburu from this dealership and had the best service so there was no question that we would be purchasing my car here. After visiting the auto show and determining the car we had in mind, we finally made the decision one Saturday to go looking. We met Leo Lopez, and I really enjoyed his down to earth, friendly, calm demeanor and Professionalism. We had to order my car and he kept in touch with me when it came in and confirmed our pick up appointment. Car buying has definitely changed and its painless when you deal with someone like Leo who knows his product and likes what he does. It shows. Leo made my experience exceptional. Other dealerships my Husband and I went to pressured us, and did not make us feel comfortable. Working with Asim (signing our life away) made the experience fun. I felt he really looked out for us and kept us within our budget. Everyone in this dealership has a smile on their face and greets you.

Tyesha

May 3, 2016

I enjoyed the overall experience, espcially the great customer service. Kelly, Eric, and Anthony were all helpful during the entire process.

Jessica

May 1, 2016

This dealership has the perfect balance of being helpful without being pushy. They worked with me over the phone to help me start the process of applying for credit etc. without having to make the drive to the dealership. I was impressed with their lifetime warranty which was why I felt it worth the drive to Naperville from Mount prospect to work with them even though there were many dealers in between I could have gone to. I'm glad I made the drive. Kelly Thomas was my dealer and she made me feel comfortable and welcome. She was very knowledgeable about the car and showed me features that other dealerships had failed to mention. She worked hard to find me the car I wanted and have it transferred from another dealership within the week so I could purchase it. I am very grateful to her and I recommend her. I worked with Asim Aslam for my financing. He and Kelly got me a great finance rate even though I have almost no credit to speak of. I was pleasantly surprised to get under the monthly payment I wanted. They offered me coupons and deals to make the extra options more affordable. This is a great dealership to work with.

Patricia

Apr 29, 2016

Everything was clearly explained and the time estimate was correct. The service tech was pleasant and courteous and offered some great tips as well.

Robert

Apr 29, 2016

The service was done promptly and professionally, the service writer covered my previous service and offered a free system check which I accepted.

Chewie

Apr 29, 2016

I would first like to say I had a wonderful experience purchasing my Subaru yesterday.Your staff is extremely talented. Leo Lopez is amazing . His excellent customer service skills won me over.I had two other dealer who had the car in stock wanting to sell me my Crosstrek. I had a deposit on one. And the other was giving me a significant discount. But Leo's personality , knowledge and excellent customer service won my business.It takes time to build a connection with a client, Leo can do this in one phone call.You have the perfect person working for you. My family and I loved that he was bilingual. I know they will be calling on him for our next Subaru purchase.I don't want to forget the rest of your team since they contributed to my experience. K.C from parts was awesome. He helped locate an item I needed and gave me advice , extremely friendly. I will definitely order more items. Tony from finance he was Amazing. He made signing my life away ( joke ) fun. It was pleasure buying my car from Gerald Subaru.

Barbara

Apr 27, 2016

Sales rep, Abid Khan, was great to work with. Listened to our 'must have' list and found the perfect car for us. The finance manager (Asim) was engaging and easy to work with.

Neil

Apr 27, 2016

The salesman was exceptionally good....working with us closely every step of the way as we searched for, then purchased, a new vehicle. It made purchasing a new car as easy as it could be.

Stephen

Apr 27, 2016

The people will be what we remember about the buying of a Subaru. We were there to 10PM (mostly waiting to talk to the finance director, Asim Aslam as he had another couple in front of us). Even though both the salesman, Mason Lies and Asim appeared to have young children at home, and the dealership closes at 9PM, at no time did we feel we were a burden or did we feel rushed to get through the paperwork. Both individuals apologized for how long we waited and were very professional.

Yogen

Apr 27, 2016

I have been coming to your dealership for 23 years almost. I generally work with only one service advisor and Kevin only. This makes my experience very smooth

CarPerson

Apr 27, 2016

Our experience with Gerald Subaru began with a phone call to determine if a pre-owned vehicle that I found on the internet was still available. My call was answered by Kelly Thomas. She immediately searched the dealership's inventory and found the vehicle which was located at a lot in North Aurora. I told her that I would like to see the car that afternoon in about one hour. Kelly immediately went to the lot, located the car, and brought it to the Naperville location. My wife and I arrived just as she was parking the car at the Naperville location. She warmly introduced herself and began to displaying the vehicle while answering our frequent questions. She then asked us if we would like to take it for a test drive. We did and loved the car. After our drive we sat down at her desk and she told us about the dealership. She also showed us a price tag that was on the car with a reduced asking price. Our conversation was more like a friendly visit rather then a negotiation session. Kelly was very helpful in providing information about an extended warranty and what our options would be. She then introduced us to Leo Katsnelson. who was able to provide us with pricing information on the extended warranty.Through the whole process we did not feel that we were high pressured to purchase the vehicle. Kelly and Leo put the price and our options on the table and it was up to us to decide. We actually left that day (Saturday) to think about the car and returned after the weekend to purchase the vehicle.We enjoyed working with Kelly, Leo, and Anthony Mazany (who did the final paperwork on the purchase). They are very professional in there approach to their customers. Because of this approach we would return to Gerald and recommend the dealership to our friends who might be interested in purchasing a vehicle.

Guy

Apr 26, 2016

Everyone was very friendly and knowledgeable and they answered all of our questions and concerns. They seemed to truly care.

Mark

Apr 26, 2016

I never felt like I was being "sold" everyone was helpful and worked towards what we wanted and needed not just what they wanted to sell

William

Apr 25, 2016

Chuck was extremely helpful on checking in the car.Collin was exceptional on explaining the status of the multi point inspection.

Mary

Apr 23, 2016

Everything was done on time and in a professional manner Everyone was very friendly and wiling to help which ever way they could

Martha

Apr 22, 2016

It really showed they wanted me as a customer. Amid was the greatest. He went out of his way to help me learn about my new car and the vision package. He is still doing a great follow up.

Robert

Apr 22, 2016

This is my second car i,ve purchased here, no pressure, the service dept gives me a finish time,and it,s when they say. No complaints.

Teri

Apr 22, 2016

Very courteous. I was waiting and the service was completed in a timely manner; quicker than I expected. Very polite service also.

Robert

Apr 21, 2016

The manager, Bob, informed me of the work required and when it could be completed. Also informed me the rest of the spark plugs looked fine and did not need to be changed. Fast and curtious service!

Kai

Apr 21, 2016

Not sure if I got lucky, but this was probably one of the more professional, yet comfortable, car buying experiences I've had. Every single person we interacted with was personable, professional, and did not look down on you. The salesperson I dealt with really was able to take the customer service experience to a level beyond what I was expecting. I absolutely recommend giving this dealership a shot and see if this is who you'd like to do business with. Below is my experience with Gerald Subaru of Naperville:I was on the search for a WRX in a specific trim, color, with all the right options -- this location was the only one that had THE car that checked all the boxes. Called ahead to see the vehicle was directed to Eric Zetterlof, one of the newer sales consultants at Gerald Subaru (more about the experience with him later). We drove an hour down to the dealership and met Eric, who was very personable and was not very pushy at all. He gave us space to take the time to really look at the vehicle while standing off to the side, ready to answer all the questions we had, including a brief discussion on Gerald Subaru's Lifetime Powertrain warranty. We did not discuss any of the numbers, but told him we'd be back the next day in the morning after assuring him we were very serious about purchasing this specific WRX (we missed out on another WRX at another location by only a few hours after dismissing that salesperson's comments about WRXs selling very quickly). His professionalism and un-pushy approach made us feel more confident in working with him in purchasing the car. We returned the following day at the promised time. While normally his day off, Eric came to the dealership ready to give us the full customer service experience Gerald Subaru had to offer. After another walkaround the vehicle, we started playing the numbers game. Eric maintained a professional demeanor that I seem to find lacking in many locations -- he did not berate us for our offers, did not become annoyed/frustrated at any point in time with us, his body language remained neutral throughout negotiations, and most importantly, he was very personable all throughout, from the second we stepped in the dealership to when we got in our newly bought WRX. After Eric going back and forth with the sales manager, Ubaldo Rodriguez, Ubaldo eventually came over and introduced himself after we started throwing serious numbers his way. A dynamic and personable individual, Ubaldo was not like the usual hard-headed sales manager that'll try to belittle you for throwing a less-than-desirable offer their way. He kept it professional, talked to us as if we were equals, and never raised his voice/berated us while we were negotiating. Eventually, he threw a number our way that we were able to agree upon. Once the numbers were sealed, we took the car out for a spin to make sure everything was in the clear. Right before test driving, we were introduced to the person who would handle financing, Anthony Mazany. He briefly discussed how the monthly payments will breakdown, how much we were set to finance, confirmed our down payment, and went over the terms on the vehicle (amount to finance, APR, payment terms). When we were in Anthony's office, it was required that the sitting was recorded to ensure compliance with Subaru guidelines in terms of offering every Subaru customer the same deals and information to ensure total fairness and uniformity across their customer base. I thought that was neat and haven't seen that anywhere else. He was patient as we reviewed all the papers, discussed the usual optional packages/protections you can add to your monthly payments, and made sure to answer our questions. As with Eric and Ubaldo, Anthony was very professional and very clear in discussing the details with financing.After the paperwork was finished, the vehicle was taken back to the service area to be cleaned and prepped. Meanwhile, we shared some stories and chit-chat with Eric. Again, a very personable salesperson. The vehicle was parked in front of the doors after being "cleaned" for us to walk around and inspect; however, a quick inspection revealed that there was still dust everywhere and some light scratches on the driver side front fender & door. While nothing significant, I mentioned these issues to Eric, who became clearly disappointed in the vehicle being presented in this manner. He immediately went to his manager to discuss and brought a porter over to take back to the service area to clean the vehicle properly, have the scratches buffed out, and the whole vehicle waxed. Eric was very apologetic the entire time and sincere about the error in presenting our newly purchased vehicle in a less-than-perfect condition. The vehicle came back after being freshly waxed and Eric went over all the spots that may have gotten missed and really made sure that EVERYTHING was clean and sharp -- it was clear he wanted to deliver nothing less than perfect to us and said that he'd discuss this mishap in correcting how new vehicle purchases are handled.Once everything checked out, we shook hands with Eric. Wished each other the best of wishes and parted ways. Talk about a pleasant experience -- even if it took a few hours!

Londa

Apr 20, 2016

Quick service, service tech very polite and explained what was going on with my car. I like that there was a print that was given to me about what needed to be fixed on my car.

Todd

Apr 19, 2016

Low-key sales push. Nick and Anthony stayed very late to help us complete our purchase, including a full walkthrough of the car's features.

wrxfan

Apr 18, 2016

I worked with Kelly Thomas who was able to make my dream come true..purchasing a STI! Thank you so much for your help, you were very nice and friendly. There was no pressuring and felt I was given a fair price. If your looking at this specific dealer to buy a new Subaru, make sure you ask for Kelly! Also worked with Anthony Mazany who was very helpful and friendly!

jerry

Apr 17, 2016

special thank you to Robert Moran, service advisor, friendly and responsive to needs, he was my first encounter with Gerald Subaru Kelly Thomas was very helpful and tried to make buying experience as positive as possible Kelly went out of her way to make me as comfortable as she couldAsim Aslam was also very professional and made every effort to minimize the stress involved with buying a car

Don

Apr 15, 2016

My experiance was basically centered around getting myNissan Rogue repaired after it was involved in an accident.The response from the body shop people was excellent. Theykept us informed on a timely bases. The repairs on the vehicle looks very good.

David

Apr 13, 2016

Mason was awesome, made the whole process smooth and easy! No extra pressure or gimmicks, Gerald Subaru listened to my concerns and built my price around that!

Ronald

Apr 13, 2016

The recall work was completed in the time described and the car was returned to me after a complete safety inspection and wash. In addition, the transportation provided to my house and then to take me back to the dealership when the work was completed was also very appreciated.

Ann

Apr 12, 2016

I was able to schedule my appointment online and the process was seamless when I arrived. Your team listened to the concern and reviewed it thoroughly to a positive outcome.

Judith

Apr 12, 2016

Mason was a joy to work with and so informative! He was calm and understanding of my needs in my next new vehicle. Everyone in the dealership was very welcoming and I felt right at home!JH

Danielle

Apr 11, 2016

I have been to many dealerships in the past, for myself and with family members. This has by far been my most favorite experience!I had the absolute pleasure of working with Dana Armitage in sales and Asim Aslam in finance. I was impressed by the amount of time and effort they were willing to spend to ensure that I was satisfied. They were both consistently professional and I never felt pressured to purchase, which is highly important to me. Both Dana and Asim were extremely patient with me, and even stayed late so that I could make a decision without any pressure.I went in to the dealership with the intention of only going for a test drive and walked out with a brand new Subaru Forester, and I couldn't be happier with the deal or the service!I recommend Gerald Subaru of Naperville to anyone who is looking for a great deal and quality service!

Jody

Apr 11, 2016

Very personable and efficient. Service team does not attempt to sell unnecessary service. Always feel comfortable and good about having my vehicle serviced at Gerald Subaru.

Jolynn

Apr 11, 2016

The whole deal was streamlined. From agreeing on a price, signing papers and taking delivery, it was all very smooth. John Rose and Anthony Mazany took great care of us.

Marcie

Apr 11, 2016

I loved "BOB"!! He is kind and yet thoughtful and respectful!I felt I could trust him! I feel my car is good to go once again!

Ryan

Apr 10, 2016

The staff was friendly and helpful and the work was completed in a reasonable amount of time. I will definitely bring my vehicle back for maintenance in the future.

SubaruLover

Apr 10, 2016

I worked with Dana Armitage in sales, who was a an absolute pleasure! He was professional, detailed and quick. He listened to what I was looking for, provided solutions and in the end, I walked away a satisfied customer. My trade in had a lot of negative equity so making a deal that was satisfying to me was a challenge. In order to make the deal work, he enlisted the assistance of Asim Aslam in Finance. It took a little back and forth between the Finance department and the bank, however in the end, the dealership's influence came through and I ended up with a great deal!I've dealt with many dealerships over the years, but this experience was hands down the best. I also noticed how they were dealing with other customers and I was impressed.I recommend Gerald Subaru in Naperville to anyone!

Kathleen D.

Apr 9, 2016

I purchased a Subaru Legacy in March of 2016 from the Gerald Subaru dealership in Naperville, Illinois. Everyone was gracious, especially John Rose. He listened to my needs, did not apply pressure, and settled on a fair price quickly. My questions were answered with his follow up calls. John is the consummate salesman, and the Naperville dealership is fortunate to have him on their team. I would highly recommend John and your dealership. Kathleen D.

Marian

Apr 8, 2016

Very prompt, through and polite service. Nice waiting room. Washed my car but didn't dry or vacuum. Had water spots left on window which I had to clean myself. That would have increased my customer satisfaction.

Donald

Apr 7, 2016

Both Mason and Asim were very nice, helpful, and knowledgeable. We haven't purchased a car in a very long time, and both of these gentlemen made it an overall great experience.

Maryann

Apr 7, 2016

They treat you like family. Came in Friday, but Chuck had o order the tire because it couldn't be repaired. But they not only washed my car, but also the floor mats. Returned on Tuesday and got new tire. Again they washed my car. Thank you.

Jeffrey

Apr 5, 2016

There was no rush/desperation for the salesperson or other associates, and the price was unbeatable. Couldn't have asked for a better process.

Karen

Apr 5, 2016

Nick Gruic is a very friendly and knowledgeable salesperson. Although it was 2 months from the time I first came to Gerald Subaru, until I purchased the car, Nick kept in touch, but did not bombard me with calls asking when I would make a decision. I appreciate that. When I finally decided to purchase a Forester, I didn't hesitate to contact Nick, and he was a pleasure to work with during the entire process.

Victoria

Apr 5, 2016

Our salesman Leo Lopez was fabulous. I called the dealership during the month of March interested in information and he invited me to come in and discuss about purchasing a new Subaru. From the first moment he was waiting for us at the door and was very attentive and knowledgeable of the Subaru product. I explained that I would be able to purchase once we closed on our house and he was very understanding and called to follow up on the purchase. The day e bought the car I called him on my way to the Dealership and he immediately went around the lot identifying possible choices. When we arrived he had everything ready so I did not have to waste time. He worked with the price and what I was looking forward to paying. He stayed within my budget. He presented all the additional products and services and was gracious not pushy, making our experience a great one. We will definitely be back soon to purchase another Subaru for my husband.

Armando

Apr 4, 2016

Robert at Subaru handled the service and informed me to what my car required and the importance of the maintenance.

Brian

Apr 4, 2016

Friendly, knowledgeable staff that works as a team. Appreciate that I was able to quickly test drive a vehicle without all the initial upfront sales pitch hassle.

Christy

Apr 4, 2016

My service was prompt and everything was fully explained to me. The service technicians never talk down to me. I always feel welcomed and respected.

Sharon

Apr 4, 2016

The dealership worked very hard to find the exact vehicle I wanted and within a very short time frame. They also were able to put the protective coating on the car before I needed to leave town. The salesman, Mitch Vella, was very friendly, helpful, and willing to spend time in the test drive and after I bought the car to explain many of the car's features.

Walter

Apr 4, 2016

The showroom is pleasant and all of the staff are very friendly and not pushy. We especially enjoyed our treatment by John Rose. We were on overload with his thorough explanation of our Subaru before we left. And we had a good tour of the shop.

SherriJH

Apr 3, 2016

My first visit to the dealership was on a Monday to learn about the various models, features and pricing. Eric met me in the lot with a friendly smile. He reviewed the differences in vehicles, optional protection packages and answered all my questions - knowing that I wasn't buying a vehicle on that visit. My husband I returned on Thursday after we narrowed down our choices to test drive two different models. Eric again answered questions and genuinely made us feel that he wanted to help us select a car perfect for us - not just sell us a car to make a commission. Over the years we've bought many cars from other dealerships in the area. This is the first time I felt like someone really wanted to work with us instead of for themselves. We were able to work a deal that we felt comfortable with - without a lot of unnecessary haggling and time wasting. We then met Tony in the finance office where he handled the business side of things along with the extended warranty. He presented those options (and pricing) to us in a way that we could see value in them instead of scare tactics or high pressure sales. I rarely see this level of service and especially at a car dealership. I'm very impressed with Eric, Tony and all the other staff we encountered during our visit.

George

Apr 2, 2016

I arrived at my appointment time; was taken care of immediately. Service rep listened to my des. of problems, determined what to do, gave me a time estimate (which was pretty much right on) and checked me out at his desk. Very convenient!

Joanne

Apr 2, 2016

We cannot say enough about how great we were treated with all of our ordering , receiving and purchasing our new Forester braise to John Rose and to Asim in finance. We went to the right dealership

Judith

Apr 1, 2016

Great service with a very polite and welcoming atmosphere. I'm on my second Suburu and would not take my vehicle anywhere else.

Sherri

Apr 1, 2016

Salesman was awesome! He explained things thoroughly. Didn't hurry us to make a decision on model (we knew we wanted a Subaru, but were trying to decide between models) - he made sure we looked at several to make an informed decision. He seemed genuinely interested in helping us - not just selling us a car. Finance guy was great too. Explained benefits of warranties (which we ended up buying), but not high pressure. In fact, there was nothing in the process that felt high pressure like we've seen at other dealerships when we've purchased cars in the past. At Gerald, it felt like everyone was working WITH us throughout the process, which made for a great experience. Would definitely buy another Subaru from Gerald next time we're in the market for a car.

Bob

Apr 1, 2016

Great experience. Rep knew them options, pros and cons, etc and discussed what I was looking for intelligently.....as opposed to trying to sell me what was on the lot. Financing was easy and straightforward.

Debora

Mar 31, 2016

I was greeted at 8:45 am with smiles from everyone I made eye contact with. Everyone there seems to really enjoy there job or at least the environment. Professionalism and Politeness were evident. Very clean facility also.

Janet

Mar 31, 2016

Everyone was very nice and pleasant. Christian was energetic and was interested in talking to me even though he didn't know if I'd buy a car that day. I was at another auto dealer the same day and nobody offered to talk about the cars they were supposed to be selling. They were much more interested in ordering lunch.

Roseann

Mar 31, 2016

The service was completed in an efficient and very competent manner. Everyone was courteous and explained everything completely. All service was completed as planned with no problems.

Beverly & Curt

Mar 30, 2016

The staff was very friendly and helpful! After their work was completed, the gentlemen behind the counter was very good about explaining what to do on cleaning our car in the next 3 months.

Scott

Mar 30, 2016

We liked everything about our experience, but our salesperson, Mason was exceptional. He listened to our needs and tried to help us as much as possible according to our priorities. He was thorough, thoughtful and knowledgeable.

Hudd5

Mar 28, 2016

Walked in the door was helped right away with a friendly smile. Our Sales Consultant was very helpful at finding the vehicle that was just right. Also made sure everything went smoothly and as quickly as possible which was nice since we had three children with us!

James

Mar 27, 2016

Nick was awesome, and Ubaldo and Tony were both excellent and very professional. I feel like we got an excellent deal.

Becky

Mar 26, 2016

Tony,Kelly,Leo, they were so friendly and helpful. Kelly helped me the first day and made me feel comfortable. She was really knowledgeable. She didn't pressure me and that's probably why I made a decision so quickly to come back. (I hate push sales people it is a turn off for me) Tony was helpful and let me take the car for an over night so my husband could see and experience the car. (We work opposite schedules and it is hard for us to get time to car shop) He was friendly and also no pressure. Leo did our paperwork when I came back. He helped me setup my car explained everything to me and my husband.

Elizabeth

Mar 26, 2016

My old Subaru was totaled in a crash a week ago. I am new to the Western suburbs, so was hesitant where to shop, as the new car purchase experience has always been frustrating - I hate the negotiation game I've had to play in the past. I've owned Subaru cars for 20 years, and was not planning a purchase under such time pressure. My sales guy Eric Zetterlof was great to work with, not pushy or slimy. He asked lots of questions about what I liked/didn't like and really listened. Eric scrambled to get the car ready, went through all of the technology that is totally new to me, & made me comfortable in my selection. The price negotiations with managers was brief, & I think both sides came away happy.There was no hard sell on warranties, financing, etc, which was welcome.All said, it's still not fun, but the people at Gerald made it better than any other dealer I've worked with.

Sam B.

Mar 26, 2016

As soon as I walked in to the dealership, Leo came to me, greeted me & introduced himself. I told him what I had in mind & what I was looking for. There was no untoward sales pitch & he worked with me. He also got back to me right away, when I had to call later for some more information. All in all, a very positive experience & none of the scamming tactics. I was given a fair & good deal & I am one happy customer.

vvsk21

Mar 26, 2016

After searching on the internet for a few brands that I was interested in, one car that stuck out was a Scion at Gerald Subaru. Abid was very quick to help me when I walked through the door. He answered all of my questions, and was very patient when I was getting the car inspected by my mechanic (which ended up taking over an hour.) Overall, I am very satisfied with my car, the price I paid for it, and the general service I received from Gerald Subaru. I would recommend this place to anyone.

Christopher

Mar 25, 2016

Mr. Miranda's customer service skills are beyond excellent. His staff exceeded my expectations. They all are respectful, prompt, they fully deliver what they promise.

Kimberly

Mar 25, 2016

Salesman Dana was very attentive and worked hard to get us what we wanted. Post sales follow-up was also the same experience.

Renee

Mar 25, 2016

Our sales person Nick was exceptional. He knew his product very well and followed up to see if we had any questions. He was very professional and thorough.

Bryan

Mar 24, 2016

Super friendly staff, easy to deal with, were willing to work with me to figure out how to allow me to purchase the vehicle with little hassle.

Kenneth

Mar 24, 2016

free coffee and snacks - took care of a recall notice that I didn't know about - took longer than estimated to complete repairs

Pat W.

Mar 24, 2016

This was our first Subaru purchase and we went to Gerald Subaru after another dealer let us down in what they had promised. Eric Zetterlof and Ubaldo Rodriquez were super to work with and told us what they could do for us and then did it. We are delighted with our new Forester and would definitely go back again.

Frances

Mar 23, 2016

My Sales Person John Pryor made my decision to buy a newcard from Gerald..He was excellent he made me feel verycomfortable and he knew what he was talking about. Alsothe credit dept (Asim) was very competent and non-stressfull

Steve

Mar 23, 2016

Just bought a Crosstrek at Gerald. Nick and Eric made the process quick and easy. No hassles, no pressure, no problems. Kane and Toews have nothing on these two!!

Chris

Mar 22, 2016

I was in and out in a timely manner. Service Advisor was very helpful in going over my complimentary inspection that was included with my oil change.

Jeri

Mar 22, 2016

Salesmen were informative and answered all of my questions. Spending so much money at once is stressful. I was stupid enough to pay for extended warrenty and maintenance plan. Pretty sure anything that happens to my car will not be covered. I disagreed with what they gave me for my old car and I had to pay $500 in repairs on it.

Patrick

Mar 22, 2016

Knowledgeable employees. Friendly, but not overly so. Listened to what I was looking to buy and at what cost. handled the entire process - test drive, info on car, trade in appraisal, discussion of options, review of ancillary service coverages, finance options and a thorough walk thru of how the various electronic features of the new car work. Never felt pushed, stalled, twisted or turned in the process. They treated us in a very professional manner.

Ed Walsh

Mar 22, 2016

I worked with Leo Lopez at Gerald Subaru in Naperville. I began my connection with the dealer on the internet. Once I arrived in person, I was connected with Leo who was friendly, sincere and a pleasure to work with. Leo found the new 2016 Outback I was looking by searching inventories at other Chicago land dealers. The finalization of the transaction was transparent and fair.Leo is a gentleman and very professional.

Nikola

Mar 21, 2016

Excellent customer service, friendly, knowledgeable and professional staff. Dana and Anthony were very helpful and engaging; they made the car buying experience a positive one . Gerald Subaru represents the Subaru brand very well.

Arpan

Mar 20, 2016

Waiting room had tea, coffee and wifi. Made for a pleasant wait. The technician explained all the services well for the oil change.

Eugene

Mar 20, 2016

Everyone that we dealt with was very friendly. The buying process was easy and didnt take that long. The salesmen knew when to give us space and when to talk to us. Loved the guy.

Shelley

Mar 20, 2016

John Rose was kind and not pushy. Worked hard to get me into what I needed for my college aged daughter.

Wendy Mike

Mar 17, 2016

Service was done quickly and completely. The Service Advisor, Lyle Frola, was exceptionally helpful - answering questions regarding the service visit, as well as general questions about our Subaru.

Christian

Mar 17, 2016

I had not bought a new car in a long time and had not forgotten the unpleasant experience. When my wife and I walked into Gerald Subaru and talked to John and Anthony, it felt like I was talking with friends not just sales people. Everyone at the dealership was pleasant and very knowledgeable.

Margaret

Mar 15, 2016

Pleasant experience with all we came in contact with. From salesman to finance person. Very thorough explanations on everything. Salesman drove to another dealer to get the vehicle and still we completed the deal in the same day.

Thomas

Mar 15, 2016

Bob was very helpful; I got towed in five days before a scheduled oil change and the work got done in three days

Robert

Mar 14, 2016

While my car as being repaired I was given a 2016 Forester as a loaner.I didn't want to give up.

Tim

Mar 14, 2016

Very Knowledgeable on what is going on with my car. Made recommendations when it came to repairs. Did not feel forced in to making service decisions

Bruce

Mar 14, 2016

Eric helped us through the various options and packages available, and was friendly and patient when we could not decide between the Forrester and the Outback. We eventually settled on the Outback, and then Anthony was able to work the numbers so that we could get the cost and payment we were looking for. They both were very focused on helping us, while not pressuring us to make a quick decision. I highly recommend Subaru, and Gerald Subaru of Naperville.

Eileen

Mar 10, 2016

I took my Forester in for body work as someone hit my bumper. The Body shop team did a wonderful job on the car. The lady at the front desk answered all of my questions in a professional and friendly manner. She provide all needed information about getting a rental car and called them to pick me up. She explained the process and the warranty information. I was also awestruck with delight that your team cleaned my car inside as well as outside. My family thought I got a new car. Having an accident where you are not at fault can be emotional plus time consuming. I would like to thank the body shop team for doing a great job and would recommend your shop to anyone who needs work on their car. I plan now to take my car in for an oil change at the service dept instead of going back to grand subaru in elmhurst (You are closer to my home). Thanks again.

Danae

Mar 9, 2016

Bob from service was very helpful and informative. Explained all that would be done to the vehicle and all that was done.Service was complete in a timely manner

Mary

Mar 9, 2016

Colin was very helpful with the questions that I had. He took the time to show me how to deal with some of the electronic features.

Michelle

Mar 9, 2016

I needed minor body repairs on my vehicle.The estimate was quick and fair.My insurance was contacted by your dealership.My car was repaired earlier than estimated and completely detailed when I picked it up.John was very helpful and answered all the questions I had.I was contacted immediately when my vehicle was done.Thank you for making this process quite easy.

Sheila

Mar 9, 2016

Respectful service advisor Robert Moran greeted me with a smile. Mechanic Kevin Celia came in to waiting area to talk personally to me about how the car is running and that everything looks good mechanically.

Teresa

Mar 9, 2016

$ off service - nice maintenance supervisorsNeed to hire more porters so people aren't late getting to workPrices are on the expensive side - may want to reconsider that

Steven

Mar 9, 2016

I have dealt with many different dealerships over the years and Gerald Subaru is one of the best! Eric worked hard to meet my terms and was very polite, courteous, and professional. Anthony, the gentleman in finance was a pleasure to work with as well.

Kerri

Mar 7, 2016

I liked the low pressure approach of the sales people and the knowledge of my particular salesperson (Mitch V.). I need to throw a shout out to Joe and Nick as well--they were both really helpful (with good people skills, as well). One of the nicest things (aside from those I mentioned above) was that Joe told me that Subaru has an arrangement with Enterprise--I could just leave my rental car at Subaru and Enterprise would come pick it up. It made the transition into a new vehicle seamless and easy.

Deep

Mar 7, 2016

We would strongly recommend this dealership and specially Nick. This was our 5th car buying experience and exceeded our expectation. We wanted to drive the car when the weather was bad to see the effect of AWD but didn't wanted to leave the comfort of home. Nick was nice to bring the car home. Joe was really helpful in getting the color we wanted. Asim made the finance paperworks go as smooth as possible. Even after we bought the car, Nick followed up on regular basis to make sure the car meets our expectation. If you are planning to buy a Subaru... This is the place to go....

Hector

Mar 5, 2016

Service was Professional, efficient and attentive.SALES MGMT. is untrustworthy and unreliable!! I asked several times for a copy of the Monroney Sticker...I was assured they would find it and give it to me and so we agreed to purchase the Outback model that had been used as a Loaner. But the Sales Management never produced the Monroney...they finally told me they couldn't find it, but would order one from the Factory. I asked three different times over a period of five weeks and have never received the Monroney Sticker. Theirperformance is untrustworthy and disingenuous (liars). So now you know why I would not recommend this Dealership. The Service Department, on the other hand, has been professional and reliable and I would recommend the Service Dept.

John

Mar 4, 2016

Friendly and informative customer service rep. Easy and fast check in and check out. Quick turn around on the car. Asked them to check brakes and they said I had six months more on them depending on usage. Could have sold me replacements.

Leslie

Mar 4, 2016

Body repair shop scheduled an appointment, making it easy for me to drop off vehicle and call Enterprise to arrange for a rental during the repair.

Christopher

Mar 3, 2016

The service staff was courteous and completed the scheduled work on time. This is my second Subaru and I just hit 100,000 miles!

Glenn

Mar 3, 2016

staff were very nice. Like the open floor plan. The dealership does need to be updated. I felt i was back in the 80s.

modme23

Mar 3, 2016

I came into Gerald knowing what vehicle I wanted but was blown away by the outstanding service I recieved. Eric was very friendly and courteous to myself and my girlfriend. He provided us with accurate information, great personal experiences and even offered us something to drink while we waited! Anthony came to thank me for coming in and answered a few questions I had about financing before I put down my deposit to order in my brand new car. When my car came in I promptly received a phone call from Eric and was quite excited. Setting up the finances with Asim was a breeze, he offered all warranties and explained them so I could understand. If there were any problems I would receive a phone call and things were figured out with ease. Overall a great experience from Eric, Anthony and Asim!!

Allen

Mar 2, 2016

Everyone that I came in contact with. From the sale Manager,general manager, and a Special thanks to MR. MASON LIES WHO I THINK IS A VERY,VERY EXCELLENT SALES CONSULTANT. I'M VERY GALD HE'S ON BOARD AT GERALD SUBARU. MY THANKS TO EVERYONE, JOB WELL DONE.

Leonard

Mar 2, 2016

Everyone is so nice and helpful! The gentleman who helped me could not have been more kind and helpful. I have to assume car duties as my husband is ill and I so very much appreciate the honesty and thoroughness of the Subaru staff. I also love your commercials!

Graham

Mar 1, 2016

Colin Miranda has been the gentleman I've brought my car to for service since I purchased my car. He's always professional, and answers all my questions when I have service done. Wouldn't trust anyone else with my car except Gerald Subaru.

Thomas

Mar 1, 2016

The loaner and the quick service. All associates are polite and thoroughly explain what service is needed and why. When I pick up my car it is always freshly cleaned, looking like the day I purchased it from Gerald Subaru.

David

Feb 29, 2016

Leo our salesman was courteous, approachable, professional, friendly, informative and a good listener. Tony the business manager answered all of our question and was also very friendly. And we love our new Forester.

Robert

Feb 29, 2016

Bob Moran was pleasant and offered a reminder for my 30000 mile checkup. After checking the punches on my key holder, He qualified me for the free oil change!

Dominique

Feb 28, 2016

it was my first visit for years, with a new car. Right away, they check the type of maintenance services I paid for at the time of buying the car at another dealership. I received detailed explanation of the car maintenance they were going to perform.Coffee, snacks and wi-fi in the waiting room.Every staff passing by looked friendly, happy, and said hello while I was in the waiting room.

Lauri

Feb 28, 2016

Quick and easy experience getting my maintenance! It took less time then what was originally quoted. The car was clean and waiting for me when finished. Nice and easy!

Susan

Feb 28, 2016

Leo was very generous with his time and knowledge and made me feel well taken care of. Everyone was very willing to answer questions and make sure my experience was a good one.

Michele P.

Feb 28, 2016

I went to this dealership because they had the vehicle that I knew I wanted. After test driving the vehicle, it was time to haggle pricing. What they wanted to offer me for my trade-in was ridiculously low compared to what it was worth. I had an appraisal from Carmax in hand. They were eventually able to work with me and I can say I am satisfied with the final price. I love my new Outback!!! Thank you, Cristian!

Pat

Feb 27, 2016

Lyle was easy to work with and explained everything. The check in was quick and easy. Clean waiting room and washroom. Good coffee and tv.

Debra

Feb 26, 2016

Mitch Vella was knowledgeable and when he was unsure of the answer he found someone who knew the answer. The financial person explained everything thoroughly. The building was a little dated, but they are building a new one that they will be in sometime in 2016. We are very happy with our new 2016 Outback.

Terry

Feb 24, 2016

Prompt service. Friendly staff. A very pleasing experience. A clean facility. I have been totally pleased with Gerald's since purchasing my Outback in 2013.

Jennifer

Feb 23, 2016

Exceptional staff, not only in Service, but also in Sales. Everyone is knowledgeable and work hard to make sure you leave completely satisfied with your purchase/service.

ChristosOrion

Feb 23, 2016

Gerald Subaru is THE place to buy a new or used Subaru. Nick was incredibly helpful from the first time I came in to view the few Subaru's I had in mind, to the day of my purchase. After talking and looking at some different options, he even had a Crosstrek in mind that was perfect. Upon my return visit for a test drive, the Crosstrek I fell in love with was still there and I ended up making a purchase that evening. The fair pricing, features, and packages offered were unbeatable and Tony and Joe, the sales managers, did everything they could to get me the best price for my new Subaru. The lifetime warranty is absolutely unheard of, and I recommend anyone who is thinking of buying a Subaru to go directly to Gerald. They're courtesy, knowledge, and attention to detail gave them the winning edge. I know I will be going back to Gerald when I'm ready for my next Subaru.

ndontha2

Feb 22, 2016

Great dealership and service! This is the second time purchasing with Gerald Subaru and I had a good experience both times. Everyone was very helpful.

Jacob

Feb 14, 2016

I was planning on putting the inserts for my wiper blades on myself, but the team at Subaru said they would put them on for me and didn't charge me extra. They have always been efficient and fair every time I've brought my vehicle there.

Margaret

Feb 14, 2016

Prompt, friendly service. I waited at the dealership - I was told it would take 1 hour. They were right on target.

lazywrx

Feb 14, 2016

Very friendly and did not push any thing that we didn't want upon us. Kept in contact through email when I couldn't by phone, made sure what I wanted in the car is correct, and updated us on the after after the order.

Cathy

Feb 12, 2016

I'm from Carol Stream IL and drive out to Gerald Subaru in Naperville for the service department. They are polite, helpful and they take the time to talk to me about what is needed and what was done.

Richard

Feb 11, 2016

Fast efficient friendly and excellent customer service. Collin has always provided us with great service and is always willing to take that extra step to make sure we have everything we need.

Anjum

Feb 10, 2016

Courteous and knowledgable staff- provided all the information related to service-Easy payment option right at the service desk-Reasonable service charge-

Donna

Feb 10, 2016

good price / nice people to deal with. Salesman was so friendlyand helpful. Bathrooms were very clean, that's a good sign.

Richard

Feb 9, 2016

No waiting, no hassle. I go to breakfast, you call when my car is ready, and I'm done. The whole process is painless.

Sandra

Feb 9, 2016

The friendliness of service member, Robert! He was great. Smiling and informative. It was a pleasure. The waiting room also with coffee or hot chocolate (which I took advantage of) was very generous and I really appreciated it. Thank you!

Christine

Feb 8, 2016

Friendly staff. Quick, quality service. I will definitely be coming back for future work/maintenance/repairs. Thank you for getting me in so quickly.

Peter

Feb 6, 2016

Personal prompt professional friendly service. Agent Lyle was his usual professional friendly and this 20 word minimum is a bit too much :o).......

Denis

Feb 3, 2016

Bob Moran always offers great and friendly service. The waiting area is comfortable enough to read or work. No complaints.

Marcia

Feb 3, 2016

The helpfulness of the staff, and the overall cleanness of the facilities. I was surprised that I was only there for about an hour and back on the road again.

rqp554

Feb 2, 2016

I returned to Gerald Subaru to buy my second Subaru, a 2016 WRX. My previous purchase was a 2014 Legacy for my wife. To show how much I recommend Gerald Subaru, I drive 4.5 hours from central Iowa to do business. Eric worked with me over the span of many months searching/ordering the perfect car for me. He made it his mission to ensure I was satisfied with every step of the process.

Carole

Feb 1, 2016

Employees were courteous and explained all the work to be done. Called to tell us about more work. Ended up finishing on time anyway.

Mary

Jan 31, 2016

Our salesman, Leo was very nice to work with. No high pitched pressure. He made sure we got what we wanted wanted.

Catherine

Jan 29, 2016

The service manager was very professional. He took the time to go over everything with me. The facilities are very clean and orderly.

Keith

Jan 29, 2016

Good Communication, Friendly Staff, & Quality Repairs. Gerald was a convenient location that turned out to be the perfect place to have my VW repaired

Michael

Jan 29, 2016

The service department personnel were friendly, courteous people, and the service was relatively quick.Can't beat it! I'll be back for all my services.

Tiago

Jan 29, 2016

Robert, the "host" is a brilliant customer service representative for the company. Not pushy and very attentive and extremely polite.

jlps123

Jan 29, 2016

Nick was frienly and helpfu and has gone out of his way to do so. He had more knowlege about the Forester than sales people of comparable models/brands.

Physoid

Jan 28, 2016

Pretty much a positive experience, although visiting any car dealer is painful. I saw on the web this Forester and decided to check it out. I was greeted promptly by salesman Eric who quickly took a copy of my DL, found the keys and off we went within 15-20 minutes. We came back and I decided to purchase. Eric took whatever paperwork he needed from me and went back and forth to the sales manager. This was time consuming and I made sure Eric knew I wanted in and out ASAP. OK, this was the painful part on the first day. There was no haggling on the price, although the trade-in they quoted was less than I expected. I spent about 1.5 hours this day. I said I'd come back in a couple days, but they tried to get me to buy at that moment. That was the only pressure that day. I came back after the weekend and Eric was already there - said he came in early to get the paperwork up to speed. Then off to the finance guy. This was painful. Sign this, sign that, why won't you buy an extended warranty - it's such a good deal. The finance charge initially was 4.99%, but after the guy called the bank, and sold me a basic warranty at 1/2 cost, the finance rate went to 2.39%. Hmmm. Anyway this day I was at the dealer for 1.5 hours, too. Too long if you ask me.Gerald dealership gives you an exclusive lifetime powertrain warranty. That's nice. Overall, you got to watch out for yourself at all these places, but this was pretty straightforward.

Fred

Jan 27, 2016

Straight-forward discussion of deal points. Very professional sales manager, very knowledgeable and personable sales professional. I would go back again!

Susan

Jan 27, 2016

Collin, my service representative was friendly, helpful and efficient in handling the whole experience. Also, I really appreciated the car wash.

Gremlin

Jan 27, 2016

This is the best car buying experience I have had. John Rose in Sales is friendly, trusting, professional, and committed to helping the customer. He made trading in my used vehicle a painless experience. Anthony helped in Finance and is honest, straightforward, patient, and professional. Never thought dealing with a car dealership could be frustration free.

Joseph

Jan 24, 2016

Collin my service representative is always friendly, and the work is completed correctly the first time. He is honest with me, and explain what needs to be done. I never feel pressured, and he always explains why the work needs to be done.

Logan

Jan 24, 2016

My family has been past customers from here in the past but now it was my turn to buy my first new car. I came in unsure of what I wanted, just that it had to be a Subaru. My dream car was always the WRX STI but I didn't think it was feasible vehicle to purchase. With the help of the salesman who assisted us, Nick, we were able to work out a great deal on it that worked right for me and all the sudden the dream wasn't a dream anymore. I'm so glad I didn't settle for anything else. I've driven this car for over a week now and couldn't be happier with my purchase or the help I received from Gerald's.

Anthony

Jan 22, 2016

Your service has improved by leaps and bounds over the last few years. Excellent follow up and communication. Very good experience.

jack2cm

Jan 22, 2016

I had bought a Forester about a year ago and it was a pleasure to deal with them. Accepted my "true Car" quote without games being played or any pressure whatsoever to purchase the myriad of options I didn't want or need. The most pleasurable car buying experience of my 70 yr life. So it was a no brainer to seek them out again when I thought I would be in the market for a new one but personal circumstances changed as did our purchasing plans but they will definitely be in the top of the list of dealerships in the future.

Moritasiskaatyahoo.com

Jan 22, 2016

Everybody was accommodating especially Eric zetterlof who made a superb service as Subaru's sales consultant. A ten star if I could rate it that way.

Kristi

Jan 21, 2016

Staff greet you warmly, clarify service, and make suggestions as needed without ever being pushy. Service staff are always respectful, never condescending.

Maria

Jan 18, 2016

I went for an oil change. My Serviceman brought up my profile, then expected my tires and recommended the tire rotation before just assuming I would simply do it.

Eileen

Jan 16, 2016

helpful, informative, friendly staff. this is the 3rd Subaru we have bought from this dealership. we would definitely recommend that our friends come here as well. we loved our Subaru and the staff.

Josephine

Jan 15, 2016

They expand all options before work is done, also spends time explaining the repair process. Also let's you know what repair can wait til next visit.

pinkcc123

Jan 14, 2016

Love my new legacy and John was very patient while my three kids were terrorizing the place. Everybody was friendly. I love that every car has all wheel drive which has helped a lot living with Chicago weather.

Alejandra

Jan 13, 2016

Mason was great. I needed a specific model and he got it for me. He was not pushy, and was patient with us to get the right car.

Mary

Jan 13, 2016

It was great to get the appraisal and work done thru Gerald, and they set up my rental car, and you guys dealt with State Farm, it was effortless.

jc

Jan 13, 2016

My husband and I received a great deal on our new Subaru Impreza Sport Limited. Mr. Cuddihee worked very hard to get us the exact model we wanted at an affordable price.

John

Jan 11, 2016

Quick and simple. No pressure to add extra, unnecessary work. Waiting room was clean and comfortable with water, coffee, and tea available.

Ashley

Jan 10, 2016

Courteous, professional, and knowledgeable sales consultant and finance director. Ubaldo was very knowledgeable and helpful. I love my new car!

Dianne

Jan 10, 2016

Knowledgeable service writers and they are very helpful with all questions! I wish there were longer service hours and evening appointments for oil changes.

jen_330

Jan 7, 2016

Recently I visited Gerald Subaru of Naperville because I was interested in learning more and test driving the Subaru Crosstrek. Upon walking on to the lot, salesman John Pryor greeted my dad and I and was instantly ready to help us. He took the time to answer our questions and didn't make us feel rushed. I asked my dad to join me that day because he has bought several cars over the years. When my dad said that John was one of the top salesmen that he has encountered, that is a big compliment. John wanted to make sure we had a positive experience and that showed in all of his actions. Overall, the experience was top notch at Gerald. From beginning to end, we were happy with the service. To top it all off, I am driving a fantastic new car!

Bayles12

Jan 6, 2016

This was a great experience, I was dealing Cristian and he was nothing but helpful and knowledgeable! I would recommend him to anyone. If you stop by this dealership, go right to Cristian he will get you the best deal!

Lynnette

Jan 5, 2016

Service rep and rep who worked on my cell phone/car connection were excellent- got me in and out of service area promptly but got the job done!!!

Margot

Jan 4, 2016

The service department is always so professional and courteous. I like the online appointment scheduling - it is very convenient. The repairs are done in a timely manner.

Sharlene

Jan 3, 2016

I received fast, friendly, professional service from Bob. No high pressure to get additional things done on my car. My car was ready sooner than predicted and it included a wash.

Wick

Jan 3, 2016

Excellent, all questions where answered! Cost was inline with what I expected. As I mention they got me out quickly.

Gregory

Dec 29, 2015

Mason listened to us, answered questions, worked with us, communicated every step of the way, and generally presented himself as a sales professional. Anthony made the business portion enjoyable.

Lisa

Dec 29, 2015

Customers are treated with respect by knowledgeable, helpful members of the Subaru service department. I know that I can trust the service team to do excellent work on a car that is very important to me. I have been a customer for many years, and the customer service has been exceptional. I have told many people that I am a loyal customer for two reasons: the product and the service department. Both are of the highest quality.

manmanSS

Dec 29, 2015

Though this review is a little delayed, I had been in the market for a new vehicle in early 2015 cross shopping the 2015 subaru WRX, VW golf GTI and focus ST. I had been in communication with the "internet sales manager" multiple times and had been informed as the wax was so new they did not have any and he would contact me when one became available. Upon inquiring a few weeks later I was informed that they had a new wrx with the cvt transmission available to take look at, thus we made an appointment to see it. I had confirmed again the morning 2 hrs before our appointment that the car was available. When myself and a close friend arrived at the dealership, the "internet sales manager was unable to speak with us" and the other salesman helping us said that the car had been sold and they did not have any other wrx to see. I do understand that conditions change, but it truly felt that these guys were thinking that they were selling a bentley rather than a 30,000 car. Unfortunately after that episode I took my business to vw and bought a GTI and my friend took his business to Audi and bought an s3. I truly wish gerald subaru had better communication and respect for their customers time. I really like subaru as a brand but my initial experience with them is soured due to this dealer.

Paul

Dec 27, 2015

Greeted immediately and by multiple people. Sales Consultant (Cristian) was very patient in answering all questions and showing us features in multiple cars. He went above and beyond to keep us updated and to get the exact car and features that we wanted. Low pressure sales approach.

Pamela

Dec 25, 2015

I have always found service area personnel very informative and personable. The people at Gerald are all top notch. When it's time for a new car, I'llbe a repeat customer.

Kristine

Dec 23, 2015

Professional, quick, thorough, personable. These are some words that come right to mind. They make you feel like a valued long time customer.

Ann

Dec 19, 2015

Everyone is always pleasant and very helpful since I've been coming here for over a year, good buying process and good followup

Jody

Dec 19, 2015

Service Team at Gerald is friendly, quick, honest, and did not try to upsell unnecessary service. Scheduling service on line is very convenient.

Michael

Dec 18, 2015

Your sales person Mitch did an excellent job. He was very helpful during my research of which car I was going to purchase. Every person I talked with was excellent providing as much information to make my decision.

Wojciech

Dec 18, 2015

I was very pleased by a prompt and curteous attention of the service personnel when I have have brought the vehicle in. I have received a clear and complete documentation of all checks and corrections performed on my vehicle. I well understand the current functional and mechanical status of my vehicle

hednclds

Dec 17, 2015

I was an off the street customer researching my car options. I was in a situation where I couldn't purchase right away, but wanted to proceed with my comparative shopping. Eric was genuinely friendly, unassuming and informative. He gave me lots of information for my research, in addition to providing me multiple options to consider. Eric kept my financial constraints in mind and at no time tried to pressure sell me into anything. I ended up finding another car that better suited my needs. However, I still highly recommend doing service with Eric and Gerald Subaru of Naperville.

Carol

Dec 16, 2015

Friendly and helpful service from the representative of Gerald who took care of me and my car on December 11, 2015

Matthew

Dec 15, 2015

The showroom is enormous with all the vehicles easily viewed. They didn't have the exact vehicle I wanted but they found it in a few days. Couldn't be happier.

happy customer

Dec 15, 2015

I highly recommend, sales person, Eric Zetterlof. He went over and above what was required in helping us buy our Subaru Legacy. He even came to our home a week after we bought the car to help us figure out some of the technology. We always looked forward to talking with him.We have no complaints about the dealership and will return again when it's time for a new car.Love our new Subaru!

Maryann

Dec 10, 2015

My scheduled appointment was kept. Had a good discussion with the service rep to pinpoint needed services. There was good communication of repair needs throughout the process.

Eva

Dec 7, 2015

Prompt professional service as, always. My car was finished before the estimated time, outstanding! I will recommend Gerald Subaru to everyone buying a car.

Yojana

Dec 7, 2015

No hassles during the repair process. Handled the insurance claim from start to finish. Staff were courteous. Delivered the vehicle within reasonable time.

Elizabeth

Dec 6, 2015

Leo was great and very informative. It was a very easy buying process. We will recommend others to try your dealership.

Barbara

Dec 5, 2015

Car was thoroughly checked and cleaned. Oil and filter change.Stupid that is a 20 word comment requirement on this survey.

Sharon

Dec 5, 2015

Advisor Miranda is very knowledgeable and upfront about needed services but does not try to tack on unneeded extra services to increase the overall bill.

David

Dec 4, 2015

Friendly staff, quick service, quality workmanship. I've always been well treated by Gerald Subaru. The service is top notch, and they make you feel like you are family.

kph

Dec 3, 2015

Cristian Alva was very helpful and knowledgeable throughout the process of learning about and purchasing our 1st Subaru. Excellent customer service, clean show room, no pressure tactics used, patient with our many questions as we were deciding between different Subaru models. We feel that we got a fair price and were treated with respect and high professionalism. Highly recommend Subaru of Naperville. Keith and Sandra

James

Dec 2, 2015

Great Service, reasonable prices. I have never been disappointed with my experience. I feel that I get an honest appraisal on the work that has to be done.

Gian

Dec 1, 2015

Your sales staff was very friendly and stayed late to make a sale. I had an excellent experience at Gerald Subaru.

Gruic7

Nov 30, 2015

We bought a 2016 Cross trek. Absolutely love the car. In terms of the dealer: Excellent service, great prices, extremely clean facility knowledgeable salesman! Would recommend!

Ronald

Nov 25, 2015

The Fast and thorough work accomplished on my Forester for the 22 1/2 month inspection was much appreciated. It was found that the drivers side window washer jet had broken and the part was back-ordered.

Charles

Nov 24, 2015

Got a difficult job done, helped with a loaner car due to the parts needing to get ordered and shipped.

Hui

Nov 24, 2015

A great experience, sale staff is not pushy and took time to let me test drive the car, explained the features well. I am very happy with our new Outback.

lookingforsuv

Nov 24, 2015

This was a pleasant, informative session with Eric Zetterlof to look at the Subaru Crosstrack. Eric was professional and attentive to all of our questions/comments. The Crosstrack is a good car in many ways, but we have decided it is too small for our purposes. Nevertheless, the experience at Gerald Subaru, and with Eric, was a positive one.

Michael

Nov 22, 2015

Very professional and respectful service. I was disappointed with another dealership and was very pleased that I didn't give up on the brand. Joe and Dana made sure the vehicle was exactly what we expected.

Bogdan

Nov 16, 2015

Very nice people to talk To Specially Eric Zetterlof,pleasant not pushy.You have nice showroom,to look at cars.I received brochures about car was interested in,service and options.Had time to look at different cars,was not pressured to buy after 15 minutes!

Nic

Nov 13, 2015

Eric Zetterlof was very professional. He had a good sense of humor that helped eased our nervousness. He greeted us when we pulled up in to the dealership, which was nice since other dealerships didn't do that. he had great customer service We were able to drive away with a used car that we were comfortable in and happy with. Eric made our car buying experience wonderful and we will definitely go back when we get another car.

Bruce

Nov 12, 2015

It was not pushy. They were open concerning the price of the vehicle and the additional items that you are considering.

James

Nov 9, 2015

The saleperson listened to what we needed and sold us a car that met our needs as well as our desires.

Michael

Nov 9, 2015

Good friendly people, easy to work with. The whole buying process was made as stress free as possible, thank you!

Vitaliy

Nov 7, 2015

Great customer service; no high pressure tactics or sales gimmicks; fair price; very flexible and attentive to customer needs and wants

Stephanie

Nov 6, 2015

It was an easy and positive experience -- didn't feel pushed into one direction. Joe (the salesperson) asked excellent questions to ensure I made the right purchase for my needs.

Janelle

Nov 3, 2015

Excellent customer service! Exceeded my expectations with the communication about the process and went above and beyond assisting with my rental vehicle.

James

Nov 2, 2015

Clean shop, attentive service and fair price; worked quickly and provided helpful info about possible future repairs and maintenance, which is very helpful for budgeting

Maddy

Nov 2, 2015

The staff in the service department are always helpful, timely and my car is always very well taken care of.

Megan

Nov 2, 2015

Bob was awesome and really friendly. My windshield was fixed in a timely manner, I couldn't be happier with the service.

Eileen

Nov 1, 2015

Greeted upon entering the service facility, service was explained and completed on time as promised. Service associates were courteous and clear in their explanation.

Helen

Nov 1, 2015

I had my suggested maintenance completed. Now I'm getting annoyed by all the required parts in this survey! And now I have at least 20 words!

Hugh

Nov 1, 2015

Have a great mechanic Kevin C I can depend on him to make sure my car is in top shape and advises me of any work that may be needed

William

Nov 1, 2015

Great service, friendly staff, good pricing. I have been going to Gerald Subaru for over 10 years for all my vehicle maintenance and am extremely pleased.

Shawn

Oct 27, 2015

The service representative provided a quote for a new set of tires and didn't pressure me at all to purchase them. He was trustworthy and customer oriented.

Peter

Oct 24, 2015

The service experienced at this visit was excellent. It was a simple oil change, but other free services were offered and the staff was very helpful.

Terry

Oct 22, 2015

I found everyone to be pleasant and professional in servicing my vehicle. A truly pleasing experience. A very comfortable waiting room. Service was prompt and performed well.

Suzanne

Oct 20, 2015

I brought my car in for an oil change. It was taken care of in a timely and professional manner

mr77

Oct 20, 2015

I was absolutely dreading having to buy a new car and could not have been more wrong about what I was expecting. My salesman, Joe Haga, was courteous, efficient and fair. The process was smooth and straightforward. I never felt any undue pressure or aggressive sales techniques. Asim in the finance department took his time explaining all of my options and allowing me to make an informed decision regarding what is usually a very confusing decision making process. A big thanks to everyone that helped me out. I am extremely satisfied.

Anne

Oct 18, 2015

John did everything he could to meet my requirements. He is a very good listener! The sales manager as well!

Dmytro

Oct 18, 2015

Friendly and helpful staff. Kids friendly environment. Tina was very knowledgeable about the product and its functions, also answered all the questions we had for her. We were very happy to work with her.

Howard

Oct 17, 2015

Service person was very friendly, worked to use coupon to max benefit, in/out on timely basis. I highly recommend Gerald Subaru.

Marc

Oct 10, 2015

The people at the body shop were very courteous! They went out of their way to make sure I was well taken care of.

Richard

Oct 4, 2015

The service rep and technican did not oversell services that I wan't ready for, e.g. tires were needed and we agreed on that, but brake wear is still within acceptance range, therefore we trend brake pad wear. I also had a ride to and from home by a friendly porter.

John

Oct 3, 2015

I was told additional work that had to do done on the car and how long it would take to do it.

Sunny

Sep 30, 2015

Fast service, friendly and polite people, transparent communication about my car and what it would cost, and all of it explained to me in terms I could understand (since I am by no means a car guru.)

Bill

Sep 27, 2015

Chuck Dziak, the service manager who helped me, provided friendly and professional service. He gave me great advice on how to work through the maintenance requirements for my Forester as I move into the 30k-60k mile range. He also took the the time to answer my questions about the CrossTek, which caught my eye as I roamed around the lot.

Rajender

Sep 26, 2015

Staff was very courteous and professional. It made a good first impression being a new customer and a recent transplant.

cboyd11

Sep 25, 2015

I came into the dealership somewhat nervous, as I had not bought a car in nearly 12 years. Being a loyal Toyota fan, I was pleasantly surprised by how nice the amenities were. My salesperson, Tina, was super helpful! She thoroughly explained all of the functions and capabilities of every car we looked at, and I fell in love with the 2015 Subaru Legacy! I will definitely be recommending Tina and Gerald Subaru!

Hrant

Sep 24, 2015

The service department is FABULOUS! The tone of service exhibited by Chuck, the service manager, is reflected throughout all the staff. I have never received the service and accommodation that I receive at Gerald. However, I think that Chuck is the one to thank.

Janice

Sep 23, 2015

The staff at Gerald were very knowledgeable about their cars and features. Additionally, they were courteous and explicable during the buying process.

John

Sep 23, 2015

I have always had a good experience with the Sales Dept, Service Dept and the Body shop. They take the time to make it right.

Ginetta

Sep 22, 2015

I just loved the good will and extra mile service department went for me!! I also loved the timing of the servicing, they were actually finished sooner than allowed for.

Susan

Sep 19, 2015

Quick service and friendly service manager. Service completed quickly Kept informed of when car would be ready. Car was ready and they explained how to take care of my car

Mary

Sep 18, 2015

Prompt service, being able to take care of the detail work needed to be done. Friendly faces and a clean facility.

Matthew

Sep 15, 2015

John Rose was friendly and knowledgeable. He did a great job making sure I was taken care of at all times. Leo was great too.

Martha

Sep 12, 2015

Very easy to do business with from on-line appointments to one-stop check out. Excellent communication: My service advisor Collin answered my questions in a very easy to understand way, so I left feeling smarter about my new Forester than when I came in. Nice reassuring note on the written report from the service tech Colin about a concern I had. Also, this was my last visit before moving out of state and service manager Chuck made sure I came in for a final "check up" so I can feel at ease driving 900 miles to my new home next week. They have a very special team here. Sorry to be leaving them behind.

Pamela

Sep 12, 2015

Mason, our salesman was very knowledgeable about the Subaru experience and fully understood my wants and needs. He kept me informed on the timeline for my delivery.

David

Sep 11, 2015

Bought my second Outback here: Outstanding vehicle, friendly people, good service: Quite unlike most car-buying experiences. Good follow-up. "I'll be back."

Donna

Sep 10, 2015

Friendly and informative. Price competitive. Searched for car that I wanted with other dealers and arranged delivery. Salesman explained options and styles very well

Nancy

Sep 4, 2015

Answered all my questions.Was able to work with me to get the best deal and the best value on my trade in.

Eugene

Sep 3, 2015

Tina was friendly and helpful. Overall a great experience.A few nits to pick:- A front license plate screw was overtightened and stripped out - Driver side windshield washer nozzle did not work properly - Local NAV data was incorrect. Should these have been caught in "dealer prep"?

Krystyna

Aug 31, 2015

Joe Haga was very professional, informative and helpful thru the process. I would recommend Joe and Subaru of Naperville for future buyers.

Adeel

Aug 29, 2015

The people in parts and the service advisors even the tec that worked on my car was amazing & it's the good, wonderful, people that made the difference in you dealership. That is why I choose to bring my vehicle there

Hollie

Aug 27, 2015

They helped find the car that meets our needs, not the car they want to sell. Everyone is friendly and helpful.

Robert

Aug 26, 2015

The staff was friendly, and the service was relatively quick. Unfortunately, the waiting room is not up to par with those at other new car dealerships in the area.

Barry

Aug 21, 2015

Work was done quickly and all questions were answered by the service manager. The car wash was a nice surprise and appreciated. Felt very comfortable with the entire experience.,Work was done quickly and all questions were answered by the service manager. The car wash was a nice surprise and appreciated. Felt very comfortable with the entire experience.

Kathy

Aug 21, 2015

Robert Moran was the most professional service advisor I have ever deal with in my many years of owning a vehicle. He treated me respectfully and really worked at making sure I was a satisfied customer. He is truly an asset to your company.

Paul

Aug 21, 2015

The Service Advisor I worked with was very knowledgeable. He was spot on with the time estimate as I waited in the customer lounge for my vehicle's oil change. I'm also very impressed with Gerald's Mechanics - the team instills confidence and I wouldn't let anyone else work on my car.

Sheri

Aug 21, 2015

Joe H. was great to deal with. Very attentive. There was a slight delay in getting the car, because the wrong car had been prepped initially that was quickly remedied, of course.

Daniel

Aug 20, 2015

Car salesman was very helpful in locating the exact make, model, color, and trim level I wanted. I would recommend this dealer to anyone interested in getting a Subaru.

Maryann

Aug 19, 2015

I am embarrassed to say I forgot the name of the gentleman who helped me, but he answered all my questions and showed me how to do things I did not know how to do. I really appreciated this service. Also I arrived a hour early, and was helped right away. Thank you for the great service.

Lonnie

Aug 18, 2015

Our salesman was very knowledgeable and courteous. After purchasing the car he came outside and made sure we knew how everything worked.

Gregory

Aug 16, 2015

Fast and professional service, completed the work ahead of the scheduled time. I would recommend them to others to use

James

Aug 15, 2015

Lyle the Service Manager and Kevin Celia really know how to get it done. They make a fantastic service team!!

Richard

Aug 14, 2015

Fast efficient service. Colin is the best. Excellent service and great customer skills. Glad we bought the service plan. We love the Outback.

Karen

Aug 10, 2015

Was welcome with a smile and friendly Service technician. Was told approx how long my wait will be which was accurate so I really appreciated that.

Bryan

Aug 5, 2015

I liked receiving the time frame and work that was going to be done and that there were no surprises.

Thomas & Jacque

Aug 3, 2015

I was kept informed throughout the process which was very welcome. Also, the estimate was reasonable and the final price was right at the estimate.

Mark