Used Cars for Sale at Germain Honda in Naples, FL

R. Klein

Aug 28, 2016

Dear Mike,Yesterday was an exceptionally positive experience for me when I purchased the 2014 Honda Accord. Both you, John McDonnell and Monceny Mendoza did an excellent job in handling all of my automotive needs. Kudos to you Mike Soles! I will definitely recommend Germain Honda of Naples to my friends and family. I love my Accord!Mrs. Rickie Klein

MaryAnn600

Aug 22, 2016

I worked with Wayne Weiss at Germain Honda to buy my Civic. As a single woman I felt respected by Wayne. He went above and beyond to make sure I got the exact car I wanted for the price I wanted to pay. My daughter also purchased a Civic at Germain with Wayne's help and we both highly recommend working with Wayne to buy your next Honda.

Marl

Aug 17, 2016

Riffoff amount paid! Just resurfacing rotor paid $599! Complain of car vibration, did not fix the problem! Dont come back here please! Go to other honda dealer!

VanManCam

Aug 11, 2016

I brought my wife's 2010 Odyssey van in to have it checked over and a new key made. I was a little concerned that I might not get great service because I purchased the van at another dealer, (we had a NOT so exceptional experience there and that's why I brought it to Germain Honda to make sure I was sold a solid vehicle). To my complete surprise from the second I dropped it off to the moment I picked it up the ENTIRE staff at Germain Honda treated me as family!!!!!!! Lee who greeted me and helped me get checked in was awesome and super helpful with the loaner car. Don Hutlin was amazing kind, courteous, understanding and accommodating!! I thought that for being the service manager (whom I never even met at the other dealer) he was very hands on and wanted to make sure my families van was taken care of right! Which as a parent means a lot to know that a service center cares just as much for my children's safety as their own. Don followed up with me through out the day, which is something 99.9% of the time would never happen anywhere else. When I picked up my van which was in great shape and ten times cleaner than when I dropped it off, Henry was there waiting for me and ready to answer all my questions. And Jon in parts had my new key ready just as he had promised (which the other dealer never supplied me with a 2nd key). Like I said all the way to the moment I left the store including Karin the cashier every one treated me exceptionally great!! I truly have never had a better service experience and will be bringing my van back to Germain and only Germain for any future needs!! Thank you Don and the whole team at Germain Honda!

Marin's

Aug 5, 2016

Since our first visit as potential customers to Germain Honda we felt the difference compared to approximately a dozen dealers we had already visited in the last month (local and in near cities). They worked as a real team and most importantly they did all that was possible to help us get the best car that would meet our family needs, budget, etc. From the first employee my husband met, Tim Stack (who followed through out the whole process), Gerard (who showed us the vehicle and rode a couple of them with us), Catherine helping/assisting with all the paperwork and questions and also with a couple of kids who otherwise had been really bored and in a bad mood after spending half of their day there. Monceny was super helpful in getting us the loan and explained every step to us, offering some financial advices. We even got to meet Mike, the Manager, who is a great person too. We felt that all of them had a main interest in common: not just to sell a vehicle to a customer (which obviously is the reason why they work there) but to help a family get one, the right one.The overall service was excellent and exceeded our expectations, which made of this visit a positive experience. We'd certainly recommend this place to all our family and friends, no doubt about it!!!!!

Cass

Aug 3, 2016

The staff were very professional and genuine people working for the company. Did not feel pressured and was well informed. Wayne Weis made me feel comfortable in my decision.

Aileen

Aug 1, 2016

My advisor kelly moody took my car in a hurry. I saw when they bring my car back and after 1 hour waiting for her to come to me I decide to ask how long it will take. And she reply to me Did I check you in? I do not have your key but my key was on her desk. Also they wrote the wrong mileage And car model in the paperwork. No apologize for me. She really don't care about the situation

Don't ask me my name.

Jul 29, 2016

After being angered by Honda Ft Myers in 2004, got a great deal in Naples at Germain. 12 years later, went to the new Coconut Point Honda and had the worst car buying experience I ever had (HUGE bait and switch tactics) so returned to Germain Honda in Naples. The service was top-notch in all ways. It started with online questions and offers. Joe Smith was courteous and was quick to offer to remove the extra features on the car that I didn't want. When I was satisfied with that, I visited the dealership and James Long set me up with Wayne Weis who also helped remove the features I didn't want. This was after the service folks had left for the day and Wayne removed the wheel locks on his own. We agreed on the price and came close enough on my trade in that I agreed. When it came time to get into the car, Wayne helped set up the electronics and synch the bluetooth with my phone and went through a LOT of the features on the entertainment menus and other features. Even though it was after closing time, he stayed with me for another half hour to make sure I knew what I needed. The next morning he called me at work to see if I had any questions. So all around, head and shoulders above the other Honda dealers in south west Florida. The only thing that was sort of annoying was sitting through the pitch for extended warranties. Randy finally took "no" for an answer, but I got the feeling he was required to give the push the product a certain number of times before letting it go.

KPV

Jul 21, 2016

We went to Germain Honda for the Lifetime warranty even though there are closer Honda dealers. We feel lucky that we dealt with David Walker-Hughes. He was so helpful and personable. David was patient, listening to our needs and concerns. He showed us several models of the CRV . He helped us find the model we were comfortable with then and continue to be now at a very reasonable price. David didn't rush us for a decision and spent all the time with us that we needed. Throughout the entire experience David remained cordial, professional and sincerely accommodating. We would definitely recommend him to family and friends. David quickly responded to several questions we had even after our purchase.

CrvRich

Jul 18, 2016

My wife and I went to Germain Honda of Naples and were introduced to Seref Denizeri who made our vehicle buying experience wonderful from start to finish. Seref was very knowledgable though the whole buying process treating us like family. We purchased a CRV and couldn't be happier. We will certainly refer our friends and family Seref Denizeri at Germain Honda. Thanks again!Rich and Pat

jpm1276

Jul 18, 2016

I was looking to buy my first car and went into Germain Honda. My parents had bought a car just a few days earlier and had a great experience. I decided I would also look for a new car. I worked with an excellent salesman Seref Denizeri. He made the whole experience very easy. Walked me through everything and I couldn't be happier.

Tbess23

Jul 16, 2016

Germain Honda of Naples made buying my first new car the easiest experience I've ever had. Seref Denizeri was a wealth of knowledge and really helped me through the whole process. I would highly recommend!

thetaxqueen

Jul 16, 2016

I sent in for an oil change and my noisy windshield wipers. The entire staff was friendly, but Henry Garcia, the Service Advisor was exceptional Not only did he give me continual updates, but I listened to him take care of other customers as they drove into the service area. Each customer was greeted cheerfully and respectfully. Everyone should have a Henry Garcia on their staff! My service time was short and they returned my car fully washed! A nice treat!

Slyone

Jul 13, 2016

Thought I had major problem with my 2010 Odyssey. (June 27)Nancy solved with a few clips under the van at cost of $15.00Restored my faith in auto dealers, especially Germain Honda.

john and julie

Jul 12, 2016

We are new to the area and needed a car .We went to several dealerships but returned to Germain Honda. Our salesman Wayne Weiss was great.He explained things and answered all our questions.We felt comfortable dealing with Wayne and he was patient with us.He knows the product and is able to convey the facts.I would say if you go to Germain ask for Wayne! John and Juile

Jim Novak

Jul 11, 2016

My wife and I went in for an oil change on our 2012 Fit. While we waited we took a look at the 2016 Fits. The sales rep came out-Wayne Weiss and he was just a gem. We told him what we had and he showed us the HR-V which uses the same platform as the Fit. No pressure no nonsense and we just fell for the HR-V! The whole experience was just pleasant from the get go. And Wayne was just the best personable, pleasant a real gem. Germain Honda rocks!!

customer1984

Jul 10, 2016

We had bought cars from three or four other dealerships before and had a good experience with neither the sales agent nor the car. But for the first time we had a good car-buying experience when we bought from Germain Honda of Naples. We had such a good buying and product experience a year ago buying our Honda Fit that we went back and leased a Honda Odyssey. For the first time I had a sales agent (Seref) properly explain to me the details and advantages of lease-to-own. I highly recommend Honda and this Honda dealership in particular.

joan55

Jul 1, 2016

My purchase with Catherine and Mike was an excellent experience. I live 4 hours away and they made my purchase very easy and pleasant. They did all the work and I did nothing. They delivered everything they promised all the way across the state. Thank you for a wonderful experience and a pleasant purchase. Well worth the trip and the car was in excellent shape, clean and working great. They are very honest and true to their word. Thanks again. Joan

Pedro & Family

Jun 22, 2016

It was a great pleasure to deal with Sue Garland. She was so sweet and helpful to our family. Her attention and service are greatly appreciated. Hope she'll be there in our next leasing...cause we'll be back for sure. Thank you very much!!

Jackie2016

Jun 18, 2016

We all know how stressful car buying can be, but Germain Honda of Naples made a point to make me feel comfortable and confident in my purchase. The sales and finance staff that I encountered were helpful and understanding and made this a smooth process. Thanks Catherine and Monceny!!

Winfried & Marylin Krepf

Jun 17, 2016

The overall service was pleasant especially by Tim Stack. However, two items had been overlooked, namely a taped on side molding below the door and bad brake pads ( about 1,000 more miles to go ). Upon our request, the dealership replaced the molding free of charge but the pads came out of our pocket ( $320 ).Tim was very pleasant and helpful and did not know about these deficiencies. Once informed about the molding, Tim took care of the repair.He was also very, very patient with our toddler granddaughter.

Sandra Moody

Jun 15, 2016

Words can't express my gratitude for Wayne Weis. He was so personable and calming to my Mother during the entire purchasing process. My Mom is a senior citizen that needed to downsize due to driving difficulties. Wayne was so patient and reassuring to her during this huge life changing event. He has checked on her several times since the sell. She feels comfortable calling him as he always answers her questions and takes her calls. Thank you again Wayne for making a time of transition for my Mom so pleasant. Sincerely, Sandi Moody

Brendan O'Hara

Jun 14, 2016

This review is for the purchase of a Honda Certified Pre-Owned Honda CR-V. I had an excellent experience throughout the buying process, from the time I expressed interest in the vehicle via email to the time I drove off the lot.Tim Stack was the Pre-Owned Advisor (sales guy) that I worked with, and he was fantastic. Tim's communication was thorough, informed and professional. I'm from Fort Lauderdale and had to drive to Naples to buy the CR-V. Tim made my partner and I feel comfortable, he had a great sense of humor, he knew the vehicle very well, and he guided us through the entire process with a smile. Great guy. He never pressured us or tried to talk me into something I did not want.After establishing that I would by the car, Tim introduced my partner and i to Freddy Sturman, the Business Manager (finance guy) to conduct the transaction and sign paperwork. Again, Freddy was also an amiable guy who made my partner and I feel very comfortable. He was not overly pushy, he was quite patient, and we even shared a few laughs.Lastly, Tim's manager Mike was great too.The main reason I felt comfortable buying this vehicle is because I had read Germain Honda's online reviews from various sites like Yelp. Across all the sites, they were consistently great and well-above-average for a car dealership. Now I know why.I highly recommend Germain Honda, and can't thank them enough. I love my new CR-V!Sidenotes: I financed my car loan with an online bank prior to coming into Germain Honda, I did not have a vehicle to trade-in because I had previously sold it on eBay, and I purchased an extended bumper-to-bumper warranty with the CR-V at Germain Honda.

Anthonyagd

Jun 2, 2016

Our sales person Sue Garland was a pleasure to deal with. She made my leasing process seamless form start to finish. Freddy Sturman in the finance dept. was a pleasure to deal with as well. My thanks to both of you.

Joel

May 23, 2016

Our salesman, Don Banas, was very helpful, professional & courteous. Had one small issue with an apparent spot/stain on the hood. It took a day to fix, but we got a loaner in the meantime. Very happy with the 2013 CR-V we bought, no problems, drives great. Good value for the money. Would buy my next car from this dealer.

BVillar

May 3, 2016

I leased a Honda Accord from Anthony Leli several months ago, which I am very pleased with. He didn't try to push me in getting a lease or purchase a vehicle I didn't want, which most dealership reps can do. He simply listened to my needs and acted around them. I have to say he continues to provide great customer service and I will definitely turn to him for more expert advise when my lease is up. Thank you Anthony for the work that you do!

Maria F Silmaro

Apr 27, 2016

After I searched the web for Used Honda Car Sales in the area where our daughter attends university, I found a great price (with detailed photos and information) in Germain Honda of Naples, FL I emailed the dealership and got immediate reply from Tim Stack. I coordinated with our daughter and Tim, a test drive, with a trusted classmate who has a mechanical knowledge of cars.Tim Stack, assisted by Armand Lopes, helped out our daughter and her university friend/student, with the test drive of 2 cars. Being college students, they had only a limited time to do this. The 2 young adults really liked the test drive of the 2005 Honda Civic LX. As parents, we were able to review with Tim the free CARFAX provided by the dealership. My husband was able to confirm with the local Automotive Service owner the mileage and it's single-owner history.Tim arranged with the manager to honor the web price I originally discovered online. I appreciate this and his respectful treatment of me (the wife) as the family finance manager. He originally addressed my husband in the email but when I informed him about my duty to manage all the transactions for our daughter's first car, Tim replied honorably. He was constantly communicating with me all the details of the transactions by text or phone and/or email.The next process of preparing all the necessary paper work were handled by Tim Stack & Armand Lopes, while communicating all these with us, parents, who are living in CA. They helped us understand Florida registration and insurance requirements when they found out that the CA requirements for registration and insurance cannot be fulfilled with our daughter's situation (studying and working in Naples, FL). She needs the car in FL and not in CA. . After arranging with AAA, FL office through the help of our local CA AAA office, I was able to cover our daughter with a year of car insurance. All the paper work were coordinated well between AAA (Mr. John Lee) and Germain Honda's office. Thanks to Tim's honest dedication to help us and our daughter, we were able to finalize the transaction and our daughter picked up her first car from the dealership on the day and time (just 3 days ago) that is convenient for her and her friend.Our daughter told us that she likes how the Honda drives--handling so smoothly. Today, she used the car to drive for her interview and audition (organ, for Music Director position) at Leheigh, FL. The pastor was so impressed with her performance that he gave the job to her right away. All in the family are so happy for her (I feel relieved that she can replenish the funds we used to buy the car, to put money back toward her next semester's tuition, board & lodging).I just have to text Tim, to share the great news. He was very happy for our daughter and gave me the name of Armand who helped with our transaction. I told him that he is doing an important job and he truly helped our family with our first out-of-state used car purchase for our daughter who studies in FL.I am truly grateful that we have been blessed with salesmen (Tim and Armand) who are honest and dedicated in their job.Our minds are at ease, knowing that Germain Honda has certified this used Honda Civic LX and our daughter will have a dependable car for her Music Director job during her senior year in college.Mrs. Maria Silmaro

HondaUPSguy

Apr 20, 2016

David`s customer service,knowledge,courtesy and patience was A+. I just can not say enough. Another great experience once again at Germain Honda. I have been a customer since 1998, the customer service between David and Euri Gonzalez were A+. I was hoping to deal with Mike Soles which is another outstanding guy,but the experience was a classic Germain Honda experience. I love my new HR-V, I wish them more success when they open their new location,

B797

Apr 17, 2016

Steven helped me through issue I was having with my warranty. He went out of his way to make sure I was satisfied with my service.

Rel honda

Apr 8, 2016

I traded a 2013 Honda CR-V for a2014 Honda odessey. The deal favored the dealer. I offered a deal expecting more trade in value for the CRV. The difference. I paid about a $1,000 more than I expected. You pay more for a certified vehicle. Meeting with a finance guy who try's to upswell additional coverage was very irritating. Certified covers the power train up to 100000 miles or 7 years I was unaware. Anything electronic that craps out is not covered. The odessey is aswarm of electronics. $1293 later i got the electronics covered. Felt misled

James and Kathleen

Mar 28, 2016

We recently leased a new 2016 Accord Coupe from Germain Honda. This is our third lease at this dealership. Our salesperson was Karen Attewell. We did have an issue with an unwanted service agreement, and when this was brought to the attention of general manager Steven Hill, he not only refunded our money in full, but allowed us to keep the contract in case we changed our minds and wanted to use it. Thank you Germain Honda. And thank you DealerRater.

Peter Saab

Mar 25, 2016

I picked up a used Mercedes Benz from a pre-owned sales person, Catherine Caslenova a few days ago. The car was nice but the sales person and the management team were terrific. Knowing that I was rushed for time, they had everything ready for me, went out of their way to expedite the delivery process and had me o the road in record time.I did not feel uncomfortable with the negotiation process and was kept informed throughout every step.I would purchase from Catherine again. She even filled the tank with premium fuel upon delivery!

bittolo

Mar 6, 2016

John McDonnell & Anthony Leli were most helpful in assisting me to purchase a 2015 Honda CRV AWD during the sales process and more importantly after the purchase was made. I strongly recommend them to any new prospect seeking a car.

Juanlaffee

Mar 2, 2016

Excellent service very nice people very good prices . I will recommend Germaine Honda for all families and friends. Thank you very much guys .Juan laffee.

kenlance

Feb 29, 2016

David Walker-Hughes, John McDonnell and Joseph Smith were VERY helpful in our deciding to buy a new 2015 CR-V. We like our new Honda very much and want to support the three above for their kind service to us..

acast

Feb 24, 2016

Great service by Anthony Leli. He was very friendly, professional and handled the transaction very well. I had 3 payments left on my previous CRV and he got me a good deal cancelling the payments and upgrading me on a new CRV special edition that I love with same monthly payment.

singer1

Feb 24, 2016

I purchase a 2015 cr-v in August. It has the vibration problem and will go back to the dealer for a fix. Honda informed its dealers about the problems months before. There was also a class action law suit for the vibration issues. While I am sure that the dealer will attempt to correct the problems, they should be making buyers aware of documented problems.

Omar S

Feb 19, 2016

I showed up to the lot at closing time and rather than telling me to come back tommorow, Don Banas took the time to make the sale. Friendly courteous service.

Megan and Mike

Feb 9, 2016

We saw a pre owned vehicle on the Internet, went over to look at it and take a test drive. Armand Lopes sales staff greeted us with a warm smile and eager to help us. Our first impression was wonderful, and no presser I might add. After we returned we spoke about the car, the options, and the price. Meanwhile thePre Owned Sale Manager Mr. John Barner came over and introduced himself and asked what website we found our information on. We had a delightful conversation with him and very pleased and surprised he came over to us. We did purchase our car and can't say enough of how professional and knowledgable as well as kind this sales crew were. Thank you for making our purchase an exciting one.

Thomasc305

Feb 2, 2016

Very fast to respond and no pressure o buy the car which normally runs me away...awesome people and great job.I would recommend this place

Honda Joe

Jan 29, 2016

I would highly recommend this dealership, and particularly the salesman Anthony Leli, if you are looking to buy a car. Very friendly, low pressure, knowledgable and helpful through the whole process.

Avalon

Jan 26, 2016

I had chosen a used vehicle from the internet. I did not make an appointment but was greeted quickly, took the car for a test ride and the deal was done. I was turning my leased car into another dealership and Don was very helpful guiding me through the process. The entire transaction went smoothly due to Don's professionalism and knowledge. Would definitely purchase another vehicle from Don.

Naples33

Jan 25, 2016

Came in here looking for a brand new 16 accord , walked out with it the same day, very satisfied with the service especially Bryan koser, her was very polite and very professional made me feel like if we were family, this guy is best , goo see him and the whole staff you will not be sorry, thank you Bryan!!

William

Jan 22, 2016

My sales advisor Anthony was accommodating and very professional during my entire new vehicle transaction. I went in with specific requirements and needs for my new vehicle and in a very short time. Anthony was knowledgable and listened to my concerns throughout the entire experience and has since followed up on more than one occasion even a month later ensuring I was still satisfied with my new purchase. I'm very happy with the HR-V and would purchase another vehicle from Anthony at Germain.

Canadian resident

Jan 21, 2016

From initial introduction to conclusion was 24 hours. In that time we looked at 4 alternative dealers. Garmain was clearly the best, cleanest, most organized, most knowledgeable. Best experience in 30years In addition, I punctured a tire a week after purchase. Returned for service. Complimentary repair. Fast and pleasant. Best ever.

new to naples

Jan 19, 2016

Our salesman David Walker-Hughes helped us find exactly what we were looking for. He was very knowledgeable, patient, listened to our needs and pleasant to work with.

fenswood

Jan 16, 2016

Through an on-line lead, Salesman, Armand Lopes made contact with me and set up a time to view a 2012 Ford Focus Hatchback. The whole process was very easy. There was no pressure to buy and we looked at several other cars on the lot. After viewing the car we went home to think about it - again no pressure to "buy it now"! After reviewing the car specs on line, we returned to the dealership that afternoon and Armand answered all of my questions. There were a couple of dings on the car and the dealership have agreed to fix them and give me a loaner while they complete the work. I was happy with the price and it was a very positive experience. Everyone we dealt with was very nice and we would recommend this dealership (and Armand).

dpainter

Jan 13, 2016

Don Banas and the team at Germain Used Cars on Davis Blvd, in Naples were great. I hadn't bought a car in 13 years and they made it a painless experience.

Gigi123

Jan 9, 2016

This experience was extremely gratifying & painless. This was mostly due to my salesperson, Don Banas, who listened & helped me to customize the purchase for the right car for my needs & affordability.

Marlene

Jan 7, 2016

Dianna Helena was very patient , helpful and made this purchase a very positive experience. The managers, everyone was great, this is our fourth Honda! Great car and dependable,

Alex-Ft. Myers

Jan 6, 2016

You can't find a better buying experience in the automotive business than I had at Germain Honda of Naples. I was fortunate in making contact with Don Banas regarding a vehicle bi saw on the web. Even though it was 10 pm on a Thursday I got an immediate reply to my query. We spoke the next morning a n I arrived at the dealership before noon. By 2:30 the financing and title work done and I was on my way in. My new Odyssey. Everything happened as he said and I am truly impressed with the efficiency of the whole transaction. I did have a problem with the fuel gauge that night and contacted Don. I brought it in Saturday' morning and it was repaired immediately. Unbelievable service.

Carchecker

Jan 5, 2016

My wife and I had very nice sales experience when we were greeted and worked with Client Advisor Dianne Helena today. Dianne was very thorough when explaining all the major and minor details of the Honda CRV. She took the time to answer any other question s we had during or test drive. She knows her product and this coupled with her gracious personality made our trip to Germain Honda a very pleasant experience.

DoninVA

Jan 3, 2016

Wow what a great buying experience. Donald Banas Client Advisor atGermain Honda of Naples was fantastic. And this was the first time I had ever purchased a car over the Internet. Germain had exactly the Honda Fit that I required to tow behind my RV and Don make the purchase process smooth and uneventful. Thank you Don Banas and Germain Honda !!!!

faru

Dec 28, 2015

I'm a professional sales executive and know my way around sales - the good, the bad, and the ugly.Working with Don Banas was Great! He is professional and has a great sense of humor. He understood our needs immediately and helped address them. We bought the right car for our 18 year old.Thanks Don!

jeremy12345

Dec 28, 2015

Seref was very knowledgeable about the features of the new 2016 Pilots. He was very courteous and respectful. I was eager to make a decision and he was very responsive to my many questions.

Mia

Dec 27, 2015

The best car buying trip ever! No haggle,no hidden extra fees at last minute! Seref Denizeri was helpful ,professional and had the answers we wanted! When we were leaving he said"If you have any difficulty with the tech options -come back and I will go over them with you one on one!" Never heard that before. Thank you Seref for a painless car buying experience! Mary Kay & Walt

Nobs88

Dec 23, 2015

Mr. Banas , was excellent in helping us fine the the right car.He was very nice, and patient with us, never pressuring us into buying something we did not need. Truly, we test drove over seven cars until we found the one.He was not just a sales man, but a facilitator in helping us achieved our goal.We were also very happy in that they matched the price of another dealer.For us, it was a great experience, no hassle, no pressure, THE RIGHT PRICE!

Roscoe

Dec 14, 2015

I've dealt with quite a few salesmen in my lifetime, none any more qualified or as professional as Don Banas and the Germain Dealership down in Naples, Now as we all know they are all in business to turn a profit. but with these people it just wasn't about their bottom line. More than just selling cars here........if your in the market for vehicle give these guys some thought.

CarShopper05

Dec 12, 2015

We emailed Don Banas before we left home to be sure the car that we found online was still there. It was and he was the perfect sales person, very accommodating with no pressure sales. The best sale is one in which both sides feel they got a good deal. We feel we did. After lots of research of current market value we think we got a good deal and love driving our red 2011 Infinity G37 convertible.

Lshamir6

Dec 11, 2015

Don Banas was my salesperson and made my purchase extremely fast and easy. I told him what I wanted and the amount that I could afford to pay and he emailed me a pic of a car the next day. That day I test drove it at 2pm. I decided to buy that car and was finished signing all the papers and took the car home by 6pm. They found financing and everything for me. So fast and easy with no haggling involved. Mr. Banas was really great to deal with!

nhgirl

Dec 10, 2015

I'm a new Honda convert (from GM) due to Don Banas's help in hooking me up with a 2011 Honda CR-V. Thank you for all his patience with my many hours of questions. He answered everything and was fun to work with. My experience in Sales, the Business Office and Service have been exceptional, just like Mom has told me for years regarding Germain Honda in Naples, Fl. Thank you Don, Mike, John, Kelly and VinnyCatherine Benedetto PS: If you ever need a Realtor let me know:)

triviacat

Dec 9, 2015

Like most people I dread the whole process of buying a car. But I had a great time talking with Don. He was knowledgeable, open, and honest about the car and the process. And Chris processed a ton of paperwork as efficiently as anyone could have. I would definitely recommend going to Don for your car...or just to stop in and have a fun conversation. Thanks for everything!!!

BOB

Dec 9, 2015

Your sales manager Mike Soles and Client Adviser Don Banas were very helpful in selling me the 2011 Honda that I bought, they should be commended for there good salesman ship.

jstampfli

Dec 9, 2015

I always buy my cars from Seref. He is honest and nice to deal with. I am on my 5th Honda from him and look forward to releasing very soon.

Hokie65

Dec 5, 2015

The salesperson was wonderful, Seref Denizeri, was very knowledgable and pleasant! The entire staff was very helpful. Buying a 2016 Pilot was easy. Sticker Price!

Weideman

Nov 24, 2015

Let me just say we always buy from German Honda of Naples. EXCELLENT sales service and especially from Dalia Epstein. What a wonder, genuine women and made buying a car a hassle free. I would recommend to everyone who wants a genuine caring car sales person to ask for Dalia Epstein. She goes above and beyond for the clients and has their best interest in doing so. A little history we bough a new car with 13 miles and the low tire pressure was on. Since we bought the car late Tuesday evening 1 week ago today. We brought it back on Wednesday to get it fixed. It was pretty simple and hardly any wait time.as well. So on Thursday the low tire pressure came on again. So Friday morning I brought it back. Told this it was the 2nd time in 1 week. I was told by the service team that a nail in the left tire was the issue, and it would cost $25.00 to repair. I was not happy about that but was told due to a nail it was my fault. I feel they should have fixed it since obviously there were issues before hand, and it was the nail causing the issue most likely when we bought the car. However, I feel Honda should of taken car if the issue at no cost, especially since I just bought the car. But that was not the case. I love the car and I have no issues with the low tore pressure now. I would recommend anyone to buy Honda and go see Dalia Epstein for their new car sales.The Weidemans

Terlo

Nov 22, 2015

John was very personable and knowleable. He took the time to show us all the extras on the vehicle. He explained the power train and extended warranty as well as the xylon protective coating and we purchased both.

CR-V man, John R

Nov 21, 2015

I purchased a new CR-V at Germain today. I had the best experience buying a vehicle and working with John McDonnell and the support staff. Everyone was very helpful in making me feel like a valuable customer. Germain Honda is a family run operation and they make you very comfortable with the buying experience. I would highly recommend this dealership and John McDonnell.

FLChris Naples

Nov 11, 2015

After visiting the dealership two times to learn more about the new Honda Pilot, I scheduled an appt with John McDonnell. For the majority of an afternoon, John and Ben worked with me to get me in the vehicle I most preferred. After coming to an agreement, I decided to purchase and the process went unbelievably well. Efficient and hospitable staff made the somewhat dreaded task of signing paperwork tolerable. Grateful for this positive experience!

maryc

Oct 28, 2015

I recently helped my daughter purchase a used car at your dealership. We worked with Calvin and he is the nicest, kindest, and by far the best car salesman I have ever encountered. He worked hard when we purchased the car to expedite things and knew the exact right car to meet her needs. He spent a lot of time and energy making everything work out. After the purchase he made xxu phone calls to my daughter to make sure she was satisfied and didn't have any problems. He also went above and beyond when my daughter experienced an issue with the car. He has gone out of his way to be of service, even when it was inconvenient for him. My daughter has recently been diagnosed with a chronic illness and although he didn't know this, he took care of everything she needed in a timely, efficient manner. He was so wonderful! In fact my daughter said to me, "I have renewed faith in mankind after dealing with Calvin". Please express my deepest gratitude to him and your company.Mary Carson (Kirsten D'onofrio's mother)

RuthAnn

Oct 27, 2015

I found an amazing used Odyssey late on a Saturday night and emailed the dealership on Auto Trader; Michelle; emailed me later that night and kept in touch with me until Monday when I test drove the car; She and her staff stayed late working on my deal even installing a DVD player to make me happy. The next day when the car was ready; she and her assistant came to my shop to drop the car off so I wouldn't have to go get it. Awesome service, Michelle, Mike, and all the staff at Germain Honda!!!

Andrea63

Oct 26, 2015

The customer service was great, but the way things were handled when I had a problem with the car within days not so much. I figured purchasing a car from Naples might have been a good idea, but living in Miami caused problems. I unfortunately did not look at the trunk well, and after getting home the same day of purchase and a rainy day, I realized water was getting in the truck. The jack was all rusted, so this was not a recent problem. I was told to come back on a Saturday, and when I came in they told me Saturday was not a good day, there was miscommunication with the service person and the sales person, then they told me I could of done it in Miami. Point being I wasted time and gas because of their miscommunication. I got the car fixed, but I still have a rusted jack. There was a problem with the drivers visor, I put it down and it would not go back. I took a look at it, and a piece was broken, only way to leave it up again was to push it back in, it seems it was pushed in and left that way without getting fixed, and now I'm left to fix it when it was already messed up. Also the headliner started dropping within a couple of weeks, I have purchased other cars before, and I have never had that problem. It doesn't seem right that it started dropping so quickly, especially when the car isn't left in the sun much. I told them about the problem, and just recommended to go pay to fix it. There was no car manual either. If you plan to purchase from this dealership, make sure to triple check the car, or you will end up with minor problems to fix for yourself. The customer service was great at first, but I would of definitely done some things differently.

kathyr

Oct 21, 2015

We have leased honda's the past 14+ years in Massachusetts. Our first lease here since moving down. This dealership makes buying a car a pleasurable experience. From the VIP coordinator, to the sales manager to our sales person, everything was smooth and easy. Thanks to Deya Vasquez, Ben Hartmann and Dalia Levine Epstein ...We won't go anywhere else.........

Monika + Monika

Oct 20, 2015

We are from Switzerland and we live two times for three monts a year in Naples and we decide to buy a car. With our used Toyota Yaris we are very happy.

Deb & Mike

Oct 13, 2015

The service department at Germain Honda has to be one of the most efficient service departments I have ever encountered ! Lee Glesmer consistently kept us updated on the status of our 2004 Pilot that was in the shop for a number of necessary repairs. Lee's communication skills are key to a great service department ( not to mention his ever present smile ! ) and everyone there is so accommodating and friendly ! We knew "our baby" was in good hands as we proceeded to purchase a 2016 Pilot from Germain knowing we would be treated right !

Deb & Mike

Oct 13, 2015

The service department at Germain Honda has to be one of the most efficient service departments I have ever encountered ! Lee Glesmer consistently kept us updated on the status of our 2004 Pilot that was in the shop for a number of necessary repairs. Lee's communication skills are key to a great service department ( not to mention his ever present smile ! ) and everyone there is so accommodating and friendly ! We knew "our baby" was in good hands as we proceeded to purchase a 2016 Pilot from Germain knowing we would be treated right !

Fredrick a morreale

Oct 11, 2015

I live in Cape Coral and travel 35 miles each way to lease my cars.They are the very best from sales to finance to service.

Deb & Mike

Oct 10, 2015

I have always owned a Honda vehicle since 1976 and continued that tradition this week when my husband and I purchased a 2016 Pilot EXL with the help of salesman Anthony Leli ! The process went smooth with Anthony steering us in the right direction, answering our questions, and accommodating all of our request . I would highly recommend Germain Honda and their courteous staff to anyone interested in purchasing a vehicle !

Koby

Oct 9, 2015

Bought a very nice 2013 Honda Civic LX. Only had 15,000 miles on it. Never purchased from a dealership before, but I know what good costumer service is, and from "Tim", I received the best. We negotiated pretty tough, and Tim proceeded to go out of his way quite relentlessly to make my purchase and experience better, even "after" I had purchased the car. This includes things like making sure that gas and other fluids in the car where full, having it freshly waxed and detailed, insisting that I get a free removable "trunk tray", and checking the back stock daily until he found one. He also made sure a new spare key "with an integrated remote" was made for me quite promptly. The trunk tray has already come in handy as I can carry jagged cargo, spare water, and gas without having to worry about any damage to the interior. This car is now literally getting me an " in city avg." of 31mpg, I cant wait to see what it does on the highway. Tim also seemed to notice that I keep myself well hydrated (as i carry a water bottle pretty much everywhere) and always offers me cold bottled water every time I come in, he's a real cool guy and its always great to meet someone like him. They also have a well stocked waiting room at the service center, everything is always clean, and I find it very relaxing. As far as price goes. I see allot of complaints about that topic on pretty much every dealership's review board, but guess what, cars are expensive, just buy and use them wisely. We checked other dealerships, including some in fort Myers and couldn't find anything that would have turned out much better than this. If you have even close to respectable finances you can get a good price here, it would have taken allot of waiting and extra work on my part to get a little bit of a better deal from out of town, and the car might not have been as good.

Doreen, Fort Myers Florida

Oct 4, 2015

When I was searching for a new Honda, I went to the Honda closest to home. I left there without a purchase. The sales man gave me options, never spent time driving or looking at the new model, he didnt seem like he wanted to make a sale. The next day I drove to to Naples. The 35 mile drive was worth it. John MDonald had assisted me, previewed the options, test drove and made me feel like I was the customer, he needed me not the reverse. I purchased a 2015 honda CRV the same day. I did not feel like a # as I did in my past years purchasing a Honda. The purchase was quick and John focused on my being comfortable during the process. John in finance was very personable too. I did my homework before I started shopping, knew what I wanted, and just had to choose who would gain my business.

BC

Oct 3, 2015

Anthony leli did a great job making my car buying experience pleasant and positive. Everyone my son and I came into contact with at Germain Honda was very customer oriented and friendly without being your stereotypical obnoxious salesman. They did not balk at changes we made to my purchase even aft the original papers were processed. When my son crashed his car a week after I bought my car my son got in a wreck and went to Germain to see about his next car. Thank you Germain Homda.

Jmbfairy84

Sep 30, 2015

We are giving them a four out of five because we felt like we were important to our sales person. My husband had spoken to her several times on the phone and she always seemed to be concerned with finding the right car for us. We felt like we got a fair deal, however, we seemed to get the run around with how much our payment was going to be. We are also satisfied with the friendly service we got from their service manager. He was able to accomplish all of our concerns with no delay. All in all, we are happy with our experience with Germain Honda and would recommend them to everyone.

jc777

Sep 22, 2015

Recently bought a new car from this dealership and received nothing but great treatment from the manager Ben to the sales staff Anthony Leli and John McDonnell. They are all wonderful people who will do their best to find something within your needs. I would absolutely return to this dealership and highly recommend them for anyone looking.

Y.T.M.

Sep 16, 2015

I recently visited this dealership after being a dissatisfied customer of the Fort Myers location. Ben gladly took my first telephone call and promptly scheduled an appointment which turned out to be a pleasant purchase process. Dalia Epstein, the sales representative, was not only able to get my mother a great deal but her customer service skills were exceptional. So if you've been turned down by other dealerships for any reason, I strongly recommend visiting Germain Honda of Naples and asking for Dalia...she will do her best to get you the right deal!Thanks Dalia!

JTMorgand

Aug 31, 2015

We walked into the dealership and told John McDonnell would help us with our questions regarding buying a new vehicle. We had an idea of what type of vehicle we wanted, however the vehicle was not in stock. This was not a problem because one might have been ordered. We test drove 3 vehicles and John spent time with us never making us feel like we were wasting his time. We finally decided on a 2015 CR-V and John made the deal final. We appreciate his kindness in working with us to complete the deal and we are very happy with our new vehicle.

ucbuyer

Aug 28, 2015

Tim Stack, hands-down, is the easiest car salesman we've worked with. If we hadn't found the perfect car elsewhere, we would have purchased from Tim & Germain Honda b/c he presents himself as a salesman who is trustworthy and there to serve his clients.

ucbuyer

Aug 28, 2015

Tim Stack, hands-down, is the easiest car salesman we've worked with. If we hadn't found the perfect car elsewhere, we would have purchased from Tim & Germain Honda b/c he presents himself as a salesman who is trustworthy and there to serve his clients.

SirErp

Aug 21, 2015

After having some very seriously bad experiences with other dealerships, I spoke with Tim over the phone for a good amount of time about a car I had seen online. Naples is about four hours away from where I am, so Tim said he would pull the car around back so it would be waiting for me to see. As far as sales go, I highly recommend Tim. He was completely honest with everything and even took the time to look up any questions I had he didn't have the immediate and honest answer to. He was extremely friendly with everything and very helpful. If you do go looking for a vehicle, speak with Tim Stacks!

CtSnowbirds

Aug 15, 2015

MY wife and I had a difficult time locating a small part for our Honda Odyssey that we purchased back home in Connecticut. While visiting Naples we stopped by your parts department to see by chance if you had it in stock. Joe Bailey was our parts advisor. He quickly found the part and installed it so we did not have to wait for the Service Dept. to install! Not only did he go above and beyond our needs, he refused to take the tip we offered him. Thank you so much Joe!!! You are a true asset to Germain Honda and will be back again when we visit.

dctalk2

Jul 27, 2015

I recently bought out the lease on my 2012 honda civic. My salesperson wasKaren Attewell. She was so understanding and helpful and got me the informationI needed to work out the buy out. Any time I had a question she was right thereon the phone or email to give me the information. I would definitely work with Karen again and can wholeheartedly recommend her!

luuuke

Jul 21, 2015

We had been so turned off by our previous purchases that we swore we would never buy there again. Well, we took our old Honda in for service and while there thought "let's just peek at the new Odyssey's" Well! along came Seref, he changed our whole idea about purchasing a new Odyssey van. There was no pressure, slight of hand, sleepy wheeling' and dealing' feeling. Sheriff was very helpful, fun and seemed on the up and up, so much so that we ended up buying a new car and the experience was wonderful! And he got it all taken care of so that there was no sitting there for hours going back and forth. We feel that we got a fair deal and I am sure they are comfortable too. A win-win.Everybody happy. Thank you Seref!

Rockincoolcar. Kathy

Jul 17, 2015

I walked into Honda with my mother who had bought a CRV in 2008. In the mail was a gift prize. We were checking it out. We met T.R. Smith. He was extremely nice and social. Neither one of us came in looking to buy or lease a car. We sat down with him. Super friendly and better than that, not a pushy salesman. He took interest in us as people first. My mom ended up getting a leased Honda CRV. Then came me. He worked very hard to get me a car. I had no credit except from six years ago. T.R. Worked so hard on this. He felt more like a friend, to both my mom and I. I never once felt pressured. He was funny, nice ,sweet and took his job very seriously. We are both so happy with our Honda's. I have a big mouth and I am sure I will be letting people know what a reputable place Germain Honda is. Without T.R Smith I am sure I would not have a new car, nor would my mom. He is awesome. I know I rated him the highest. Can I times it by 2. Since we both got a car. He deserves it. He sold 2 cars to us, when all we wanted was to find out about the prizes. He is amazing. Mom does not use computer, so please we both give him the highest amount of stars. He is a Rock Star ...T.R.Smith. Thank you.

P&J

Jul 13, 2015

We have bought and leased new cars most of our adult lives, in mid 50's now. This was the "BEST" experience we have ever had at Germain Honda of Naples. That's exactly what we said as we drove away the day we leased our new CRV. The new car manager, Mr. Ben Hartmann was "First Class" and our client adviser in sales that met us at the front door, Mr. Jay McIntosh, made us "Raving Fans" to hopefully bring him back more family and friends to their dealership. Thank you Jay & Ben for such a great experience,Paul & Julie ZerwalNaples, FL

PerilliFamily

Jul 11, 2015

Dear Friend,In your next Honda Purchase or Lease, do yourself a favor and look no further than Mr. Seref Denizeri.I am the type of individual who leaves no stone unturned looking for the absolute best for my family when it comes to price, quality, service and loyalty; without compromise.So when you visit Germain Honda of Naples located at 3703 Davis Boulevard - walk straight ahead and dont stop until you see, or sit down at Mr. Denizeri desk (it directly faces the entrance). The fact is that this gentlemen is not only knowledgeable about his product, he will devote his time exclusively to your needs and help you sort through your practical needs and give you a honest to goodness price.One more hint. when you meet Mr. Denizeri, please ask him for the magazine that illustrates his picture and his previous career. He is a very interesting man and this will help you understand why you should only be dealing with Sheriff.My next accolade for Mr. Sheriff Denizeri will be to the owner of Germain Honda of Naples as well as the president of Honda Customer Service and Sales, in recognition and appriecation to for his outstanding customer service and why my loyalty remains exclusively with Honda and Mr. Denizeri.Heres his direct number 239-465-7771.Again, Thank You!Vito P

Abbott Family

Jul 11, 2015

We just leased a 2015 Honda CRV from Seref Denizeri at Germain Honda of Naples, FL. Mr. Denizeri was professional and pleasure to do business with him. He went above and beyond the call of duty when I left a guardian angel on the visor of my previous Honda and he was able to track it down from the car carrier and have it returned to me a few days. I don't know too many sales associates that would be willing to work so hard to accommodate a customer. I would recommend others to seek his assistance when purchasing or leasing a Honda.

diamobil

Jul 2, 2015

Since 2011 my wife an I have leased two Hondas from Honda of Fort Myers due to the lack of service and treatment we received at Germain Honda of Naples. We are pleased to say yesterday my wife and I had a GREAT experience leasing our new 2015 Accord from Germain Honda, Naples, Florida. Seref Denizeri was honest in answering all our questions and it was a great experience. Seref was very helpful and we would highly recommend Seref and Germain Honda to all my family and friends. Thank you!

zachrichm

Jun 24, 2015

I am writing to say that I had a great experience purchasing my new 2015 Honda CRV at Germain Honda, Naples, Florida. Senior Sales Rep, Seref Denizeri made my 4/5 hours process not as "painful" as it otherwise could have been . He was honest in answering all my questions & I felt comfortable thru our experience. The bottom line with Seref? He wanted to help ME! Not just make a sale! He was very sincere. I truly appreciated his patience and over all knowledge of his product. Pure professionalism was exhibited. And top notch - Customer Service. I can understand why Seref is designated as a "Gold Master" - he is the best!! And I would/will highly recommend Seref and Germain Honda to all my family and friends. Thank you!Sincerely,Mary Zachrich

johmey

Jun 21, 2015

On June 3, 2015, my wife, I and two friends were traveling form our home near Tampa FL for a weekend get-away in Key West when the air conditioning in my 2008 Honda Pilot began to malfunction.Due to the time of year and our destination, it was imperative that the vehicle needed immediate service. Fortunately, we were able to research Honda dealerships/service centers in the Naples FL area, and found Germain's telephone number and address..We called your service department from the road (RT 75 at 70 MPH) and were told that our vehicle could be looked at upon our arrival (at the time we had an ETA to your location of approx. 20 minutes).Upon our arrival, we were greeted by Willy Demjanczuk who immediately looked into our problem. Although we did not have an appointment, and there were other vehicles in for service, Willy worked with Chris Martin to get our Pilot into the shop.As it turned out, we had a clogged cabin air filter that was inhibiting air flow and resulted in the AC unit to "freeze over". Fortunately, the "fix" was relatively simple. We found ourselves back on the road in about an hour after we arrived at Germain.I want to express my sincere gratitude and thanks to Willy, Chris and Nancy (Service Dept. cashier) for their professional attitude, sense of urgency in helping us to get back on the road and genuinely caring attitude during our time of need.Please be aware of the dedication your staff has, focused on superior customer service ahead of any inconvenience we had created by "showing up" without an appointment. I trust you will pass on our thanks to Willy, Chris, Nancy and others within the Service Department staff.

tnteasdale

Jun 20, 2015

My mother bought a 2015 CR-V Touring yesterday. Our Assistant was Seref. He was so great with my mom, explained everything clearly and did not sell her what she didn't need. Today I went to Seref and I bought a 2015 CR-V EX. I didn't just buy it because I liked the way mom's drove, I bought it because of Seref. Very knowledgeable about his products, and again, he didn't sell me what I didn't need. He kept our payment plans in the realm of our budget and made things go quickly and smoothly.I would recommend if you go to Germain Honda, go see Seref. He's the best.

Aegh0518

May 29, 2015

Very easy and fast process. We knew what we wanted, went to the dealer for a test drive, and took care of the rest via email. After our deal was made we went in to sign the papers and off we went. Less than an hour of our time spent in dealership, total. Very professional team that went above and beyond to take care of us and get us the deal we wanted.

Andrew Thomas

May 29, 2015

The service department was great. Kelly handled everything in a professional, yet personal manner. The waiting room was very clean and had cold beverages and coffee. Nancy even brought snacks while waiting. Car seems to be running like new again. Service was once again wonderful. A+.

Dana

May 27, 2015

I was looking to upgrade from my 2005 Honda Element into a 2015 Honda CRV. Brett was very knowledgeable about the vehicle and made the entire process very easy. I feel like I purchased the right vehicle for me and am happy with my experience with Germain Honda. Thank you!

george

May 24, 2015

I've always been treated well there since 1990. I recently purchased a new Civic from them with Seref as my salesman. He was thorough, direct and compassionate. Their service department has also been top quality.

Larry and Donna Smith

May 21, 2015

We were very happy with Brett Trekell and Germain Honda of Naples. We were not pressured to buy a car and were not uncomfortable during the process. We got the car we wanted and the color we wanted. Brett was easy to work with and Germain was easy to deal with.

Hank & Ann Soukup

May 21, 2015

Kelly was our agent there at the dealership!Questioned reason for service and explained what they were going to do!Service was done in a reasonable amount of time!Turns were bearing replacement.She explained that the next check up we should consider replacing them!The only thing that was missing was a free car wash which the dealer we use in Illinois does when our CRV is in there for service!It is a super perk!!!!!!!!!Kelly is very thorough.Good tech!H. Soukup

Ali Honey

May 18, 2015

We originally went to Germain Honda in response to a manufacturers recall notice. We were a long way from home, Pennsylvania; hence, we were hesitant as to how we were going to be treated?To our delightful surprise, they owned up to the challenge: the parts for the recall were ordered, another appointment scheduled and everything was taken care of!Their waiting area was very comfortable; they provided beverages and a snack.Thank you, Chris.

Setya1m

May 13, 2015

Unbelievable deal, Mr. Seref Denizeri was helping me a lot to explain all detail about the vehicle and finance, which was finally I made my mind to own my dream SUV. Thank you.I will definitely recommend him and dealership to my friends and family.

Mika1223

May 10, 2015

Last week I came to this dealership to have an oil change as usual on my 10 years old Element. Instead of waiting in the lounge I decided to go to the showroom and get some information in case that I ever wanted to trade my car for something new. I was immediately approached by a very friendly sales rep Dalia Epstein. After a couple of hours of talking to her and taking a ride with her on a Honda Fit (I had my heart set on this little car), I ended up trading my Element right there. Dalia was extremely helpful and she spent a lot of time with me in the course of two days, until I finally picked up my new car.She made it all very pleasant and easy. I love my new car and in Dalia I have a new friend.

Sue

Apr 24, 2015

Friendly, took time to explain problem and went the extra mile to have Honda Corp honor the warrantee even though I was 113 miles over. Shuttle service was readily available and driver very friendly. He even came to the door and rang my doorbell when he came to pick me up when the car! We're from out of state, wintering in Naples, and will definitely think of buying my next CR-V from the folks at Germain Honda!

first lease

Apr 22, 2015

Our sales rep, Jesse, took a lot of time demonstrating the vehicle and explaining the leasing process to us. He was very friendly and knowledgable and took his time with us at a totally no pressure level. We would highly recommend him as a salesperson and the dealership as a place to check out Hondas. We WILL be back when needing another new car.

Pam

Apr 10, 2015

My honda 2014 crv was a lease with too many miles. I was able to get a 2015 honda crv for only $35 more to start fresh. What a relief! Thank you germain honda!

Mike Giusto

Apr 8, 2015

I wanted to take a minute and let you know how impressed I was by Chris Martin & Nancy Guilmette. I called last minute to make an appointment for the same day because I had to go out of town unexpectedly and my Oil Life was at 5%. They were able to squeeze me in the same day and I took my lunch break to get it done. When I arrived I explained to Chris that I was on lunch and was asking how long it would take. He said he would do his very best to get me in and out so I wasn't late returning to work. He kept his promise and got me in and out very quickly despite a full waiting room full of clients. When I went to pay, I mentioned to Nancy that this was my lunch break and would need to head back to work right away. She was concerned that I didn't eat anything for lunch and went in back and got me snacks to choose from so I had something to eat. I thought this gesture was above and beyond what you could expect from a dealership and the service dept. She truly made me feel special and made me feel like part of the family. Afte this experience , I feel like a have a true relationship with Chris and Nancy and Germain Honda is part of my family. I have bought several cars from this dealership over the years and will continue to refer business to them.

michael.giustoatsabadellbank.com

Apr 8, 2015

I wanted to take a minute and let you know how impressed I was by Chris Martin & Nancy Guilmette. I called last minute to make an appointment for the same day because I had to go out of town unexpectedly and my Oil Life was at 5%. They were able to squeeze me in the same day and I took my lunch break to get it done. When I arrived I explained to Chris that I was on lunch and was asking how long it would take. He said he would do his very best to get me in and out so I wasn't late returning to work. He kept his promise and got me in and out very quickly despite a full waiting room full of clients. When I went to pay, I mentioned to Nancy that this was my lunch break and would need to head back to work right away. She was concerned that I didn't eat anything for lunch and went in back and got me snacks to choose from so I had something to eat. I thought this gesture was above and beyond what you could expect from a dealership and the service dept. She truly made me feel special and made me feel like part of the family. Afte this experience , I feel like a have a true relationship with Chris and Nancy and Germain Honda is part of my family. I have bought several cars from this dealership over the years and will continue to refer business to them.

CindyBee

Apr 4, 2015

Since moving to Naples 11 years ago I have received nothing but excellent friendly service at Germain Honda. I highly recommend them. Their prices are fair, and, they even honored my 10% off coupon that I forgot at home!Ruben was very polite, friendly, and professional. I will still continue to bring my SUV there until I buy a new one (which will be another Honda when the time comes)!

BH in Florida

Apr 3, 2015

This was my third lease with Germain Honda of Naples and the experience keeps getting better. Once again, Seref worked with me to meet my needs and fit my budget. Seref and this dealership truly care about each person that walks through the door. What impresses me most about Seref is his ability to listen to what I need. He is very upfront, honest and knowledgeable about Honda. The entire process was quick and I have no doubt that I will continue to not only lease from this dealership but continue to use their service department for all my vehicle maintenance. Overall, this entire place has treated me great. Great product, great service and convenience will always be found here. Keep up the great work and you can be sure I'll continue to recommend Seref and this dealership to everyone.

Jack Rook

Apr 3, 2015

My wife and I were very thankful for the friendly and professional sales assistance of Seref Denizeri and the help from Christian Marimon to complete the paperwork for our leasing of a 2015 CR-V and a 2015 Civic.

Big Guy 4554

Apr 1, 2015

Seref treated us very well. He knew his facts and figures about the Honda Accord. I didn't feel rushed at all. He was very fair about the price and my trade in. He was interesting to talk to. My wife really liked Seref also! He really cares about his customers and he does an amazing job! You can tell he really loves his job and he is passionate about Honda's.I would recommend Seref to everyone buying a car.Christian was also very easy to work with and very knowledgable.It was a very good experience!!!

Jack Rook

Mar 28, 2015

Seref Denizeri was a professional and a gentleman. My wife and I traded in 2 vehicles whose leases were expiring and leased a CRV and a Civic from Germain with Seref's help. It was a pleasure to work with him...

B. Lemmon

Mar 27, 2015

Germain Honda of Naples greets you with a smile, makes you comfortable in the waiting room, serves better snacks than an airline and gets you on your way in minimal time. Nancy Guilmette and Lee Glesner made my visit a pleasure.

Happy Camper from The Cape

Mar 24, 2015

I thought I went to Germain Honda just to look at what they had, kick a few tires, maybe take a test drive, but the overal exerience led me to purchase an Accord LX (certainly more car than I ever DREAMED of owning). Not only was my salesman (T.R. Smith) knowledgable, courteous, NOT over bearing, and convincing, he bent over backwards to iron out some wrinkles I had personally. Also, the clincher was that the dealership believes so firmly in their product that they are guaranteeing all "lubricated parts" in the engine and transmission for the life of my ownership. Now what dealer have you EVER heard of doing that? If there ever comes a time when I must replace this car (if ever) you can bet I'll go back to Germain Honda.

HondaFamily4Life

Mar 19, 2015

Worked closely with John, he was extremely professional and treated us with dignity. Even though we had poor credit and needed a lot for very little John was able to make it happen. I would definitely recommend stopping by to see John if you are looking for a new Honda.

HondaFamily4Life

Mar 19, 2015

Worked closely with John McDonnell, he was extremely professional and treated us with dignity. Even though we had poor credit and needed a lot for very little John was able to make it happen. I would definitely recommend stopping by to see John if you are looking for a new Honda.

specialcar

Mar 10, 2015

Had a non intimidating experience shopping for my new car. Seref was friendly and went out of the way to meet my needs. He made sure that I left the dealer satisfied with my purchase.

pvrodino

Mar 7, 2015

Overall experience was outstanding. Seref and Peter provided all the information necessary and gave a fair price with unexpected extras. No pressure. Seref was warm and friendly and genuinely interested in getting to know more about us, very professional and great personality. Answered all our questions and helped to guide us as we decided. Peter had all the paperwork organized and walked us through the process. We closed the deal in one visit, and drove away with the new car. Thank you Seref and Peter, we look forward to getting our new car serviced at Germain Honda and staying in touch in the future!

Pete

Mar 7, 2015

Overall experience was outstanding. Seref and Peter provided all the information necessary and gave a fair price with unexpected extras. No pressure. Seref was warm and friendly and genuinely interested in getting to know more about us, very professional and great personality. Answered all our questions and helped to guide us as we decided. Peter had all the paperwork organized and walked us through the process. We closed the deal in one visit, and drove away with the new car. Thank you Seref and Peter, we look forward to getting our new car serviced at Germain Honda and staying in touch in the future!

Rachel

Feb 26, 2015

My experience was awesome! I was greeted the moment I showed up to happy and friendly faces. Everyone was really great. I worked mostly with Tim Stack who was very knowledgeable and warm and had a friendly face and demeanor the entire time I was there. Christian in Finance was also awesome! He went step by step in thru all of my paperwork and answered any questions I had. He was very patient and professional. Overall my experience at Germain Honda of Naples was superb! Well done!

Mrs. B

Feb 25, 2015

Germain Honda was easy to work with and did what was necessary to earn our business. T.R. was friendly and knowledgeable. A good experience.

annj416

Feb 25, 2015

I had a problem and John was great in helping me. My lease was up 2 months before I was leaving to go north for the summer. I really didn't want to sign a new lease until fall but John was able to work me a great deal on a 2015 2 months before my lease ran out for the same money that I was previously paying.

San2392

Feb 25, 2015

My experience was awesome! I was greeted the moment I showed up to happy and friendly faces. Everyone was really great. I worked mostly with Tim Stack who was very knowledgeable and warm and had a friendly face and demeanor the entire time I was there. Christian in Finance was also awesome! He went step by step in thru all of my paperwork and answered any questions I had. He was very patient and professional. Overall my experience at Germain Honda of Naples was superb! Well done!

Marilyn

Feb 23, 2015

Honda Fit was my choice before coming to Germain Honda of Naples dealership. Kristen was so helpful online. Mike gave me a follow up call to speak about pricing and finance. Upon arriving at the dealership I had my pre-approval and was able to take the time to get to know my car before purchasing. Everything processed with ease. Thank you, Germain Naples Honda.

marilyn

Feb 23, 2015

Honda Fit was my choice before coming to the dealership. Kristen is so helpful online. Mike gave me a follow up call to speak about pricing and finance. Upon arriving at the dealership I had my pre-approval and was able to take the time to get to know my car before purchasing.

starrhughes

Feb 10, 2015

I will recommend this dealership because of my experience with Kristen. She should be the face for your company. She is knowledgeable and patient. Thank you.

dwhaley

Jan 30, 2015

I did my research on the vehicle before visiting the dealership. They we fantastic to work with and there was no pressure to buy. I will definitely share my experience with my friends.

Bob

Jan 18, 2015

We went to the dealer to look at the 2015 CR-V after reading about it in the newspaper. The salesman greeted us and after showing us a CR-V, asked if we would like to take a test drive. We were hesitant, but after looking at the CR-V we decided that we would like to take a test drive. We took the test drive and were impressed with the CRV. There was no pressure from the salesman to go further, he simply asked if we would like to get more information. We decided to get a have our car appraised and look at the CR-V pricing. Still no pressure on us to buy. After getting the information and being greeted by the sales manager we went home.We called the salesman the following morning at 9 am and within a few minutes the deal was closed and we were told that we could pick up the CR-V later in the morning. We went to the dealership at 11:30 am to sign the paperwork. The person from finance explained all of the documents that we signed and presented additional extended warranty options; again no pressure to buy.After completion of the paperwork and a hello from the sales manager, the salesman took us to our spotless new CR-V and explained in great detail all of the features and how to used them. He even paired one of our cell phones. The entire experience was a pleasure. Everyone we dealt with was friendly and we were never under any pressure to buy the car. We highly recommend this dealer.

Tmttinfla

Jan 18, 2015

Excellent experience!!! My car had multiple issues and Rafael Hernandez helped tremendously in explaining the problems and repair suggestions. What really was impressive is he connected me to Jeff Wisser the technician who was working on the vehicle to have him explain the reasons for the problems. Together they made me feel comfortable the vehicle would be repaired to the highest standards. Great Job to both Rafael and Jeff.

Evelynzambrana

Jan 17, 2015

Service Advisor Rafael Hernandez is exceptional when it comes to customer service he goes above and beyond whatever is needed to making sure your visit is satisfactory. Keeps you well informed, if there is a delay he will immediately accommodate your schedule in making any arrangements necessary. Thank you for all your great customer care in making my experience a pleasant one!!

G

Jan 14, 2015

Salesman (Seref) was straight forward and honest. A pleasure to deal with. I wish all car sales folks were like him. Only minimal haggling and he delivered what he promised. I had a few issues with the car (it was a used car) and the sales team was great about getting me the right attention from service; however, when dealing directly with service, I was not overly pleased. When dealing with service, I felt more like a nuisance than a customer and needed to get assistance from the sales team more often than should have been necessary.

PeoplePlanter

Jan 12, 2015

I was a little embarrassed about the condition of my car when I pulled in & Rafael treated me as though I was a Rolls Royce owner. He went above & beyond the call of duty. Rafael is an asset to that company.

Dbello

Jan 8, 2015

Great job guys!!!I have been in different dealerships before, but I was never treated so fairly.The sales person Hector Gomez was very nice, he told me about all different options, and the Finance Manager was super nice and very professional. My next step its buying a car with you all. You all are the best!Congratulations and Happy New Year!!!

Christine & Mike

Jan 4, 2015

While traveling from St. Louis, MO to Naples, FL we discovered our check engine was on in our Honda Odyssey. We took it to Germain Honda and they were more than willing to help us. We showed them the work that needed to be completed that was given to us from another dealership (which by the way told us that we couldn't have the work until 5 days later) and got us right in the very next day. At the end of the next day the work was complete and we were on our way. The service manager was so personable. He made sure that we were happy and provided exceptional customer service. Thank you!!

Christine

Jan 4, 2015

While traveling from St. Louis, MO to Naples, FL we discovered our check engine was on in our Honda Odyssey. We took it to Germain Honda and they were more than willing to help us. We showed them the work that needed to be completed that was given to us from another dealership (which by the way told us that we couldn't have the work until 5 days later) and got us right in the very next day. At the end of the next day the work was complete and we were on our way. The service manager was so personable. He made sure that we were happy and provided exceptional customer service. Thank you!!

Al

Jan 2, 2015

What began as a month-long search for a 2014 certified used Odyssey ended with the purchase of a new 2015 Odyssey. Seref came up with some logic and numbers which convinced me to go with the 2015 model. Our first contact came via a phone call from Seref which quickly resulted in an appointment for the next day. On arrival, the vehicle was parked out front and we were greeted inside by Seref, who explained all of the benefits that would come with this purchase. All of the personnel we dealt with were polite, friendly and not pushy. I apologize for not remembering all of their names. We appreciated Seref's patience as we waffled on the color choice several times. Although having had another vehicle serviced here in the past, this was our first vehicle purchase from Germain. Much to my surprise, we were able to take the vehicle home the very same day. Overall, an excellent experience and I would do it every day if it didn't involve money. Germain Honda certainly has my endorsement.

patriciadatpropertywarehouses.com

Dec 31, 2014

I have never been treated so well in my live at a dealership. Everybody was extremely nice, friendly, honest and very professional. I was very impressed and pleased! You guys Rock!!The BEST dealership in the world!!! Congratulations for a great team!!

Benjamin Brown

Dec 28, 2014

The purchase of an automobile requires considerable evaluation as these purchases are often tens of thousands of dollars. I recently took ownership of my 3rd vehicle from Germain Honda, two of were Honda Civic SIs and the new vehicle being a Honda Accord Sport. I've always submitted my initial inquiry online, in which I can say their response time was consistently excellent, within just a few hours. Their follow up up was better than any other local dealerships. On one occasion, a dealership contacted me four or five days after the inquiry, ironically, I was driving my new car from Germain. My last visit replicated such of previous experiences. They were informed of what I wanted when I showed up, even had the vehicle up front that I was considering. Mr. Pajser politely greeted me upon arrival and let me know that they were waiting for me. Although it was apparent he was relatively new to car sales, his quality customer service and eagerness to assist was apparent. Most of my detailed negotiation involved Mr. Hartmann. We cordially discussed several vehicle options and corresponding price points. Although, it was unfortunate to not take delivery of my preferred vehicle (solely due to my budget) , we were able to work together and find an excellent alternative. I would like to personally recognize Mr. Hartmann to his dedication of customer service as well as being an excellent ambassador of your team. Furthermore, I had the fortune of working with Mr. Amory on the contract. All paperwork was prepared correctly and was quite simply, an efficient process. Lastly, the service evaluation. The staff is friendly, but could be more directive. Several times I've been in line waiting without any acknowledgement. Often times I wondered if I'm in the wrong area or if I should approach the staff. Remedy would be a quick inquiry and direction upon arrival. Overall, my satisfaction with the Germain Team is positive. I would most certainly recommend friends and family to strongly consider them in their next vehicle decision.

kooziedog

Dec 28, 2014

My sales consultant was Mr. Valder St. Surin. I liked his style - he was easy to deal with, straight forward and really listened to the details I gave him. He took the right amount of time to explain things with the car, as well as answering any questions. I just felt he was honest and cared about if I was truly happy with the car. He seems to be an incredibly patient person. I did not feel the pressure of the sales pitch like I did with another dealer over in Miami. Needless to say I am extremely happy I chose Germain. One last thought, Peter, the finance manager, was very helpful in explaining finance options and helped me obtain a fantastic finance rate. I could not have made this purchase without his guidance and expertise. I believe this is the start of a long term relationship with this dealer. Highly recommended to others.

bwbrown72

Dec 27, 2014

The purchase of an automobile requires considerable evaluation as these purchases are often tens of thousands of dollars. I recently took ownership of my 3rd vehicle from Germain Honda, two of were Honda Civic SIs and the new vehicle being a Honda Accord Sport. I've always submitted my initial inquiry online, in which I can say their response time was consistently excellent, within just a few hours. Without question, their follow up up was better than any other local dealerships. On one occasion, a dealership contacted me four or five days after the inquiry, ironically, I was driving my new car from Germain. My last visit replicated such of previous experiences. They were informed of what I wanted when I showed up, even had the vehicle up front that I was considering. Mr. Pajser politely greeted me upon arrival and let me know that they were waiting for me. Although it was apparent he was relatively new to car sales, his quality customer service and eagerness to assist was apparent. Most of my detailed negotiation involved Mr. Hartmann. We cordially discussed several vehicle options and corresponding price points. Although, it was unfortunate to not take delivery of my preferred vehicle (solely due to my budget) , we were able to work together and find an excellent alternative. I would like to personally recognize Mr. Hartmann to his dedication to customer service as well as being an excellent ambassador of your team. Furthermore, I had the fortune of working with Mr. Amory on the contract. All paperwork was prepared correctly and was quite simply, an efficient process. Lastly, the service evaluation. The staff is friendly, but could be more directive. Several times I've been in line waiting without any acknowledgement. Often times I wondered if I'm in the wrong area or if I should approach the staff. Remedy would be a quick inquiry and direction upon arrival. Overall, my satisfaction with the Germain Team is positive. I would most certainly recommend friends and family to strongly consider them in their next vehicle decision.

Rick

Dec 21, 2014

To start this is my second purchase from Germain. I want to say it was the best I have every had. Robert Wallace worked with us, as if we were old friends. I appreciate him experience and patience. I will recommend his team for to anyone I know and for my future purchases.Thank youRicardo Diaz MayorSlina Carrera

WShannonJ

Dec 17, 2014

I'd like to be clear that the second portion of this review is in no way a reflection on Derek Hall, the sale consultant who helped me on the day I purchased the car. He was courteous and as helpful as he could be. Unfortunately, Derek's kind service stood in contrast to what I regard as deceptive pricing practices.I reached out to Germain via the internet to secure a quote. The number they responded with corresponded to the low-end of the Kelly Blue Book range for fair market value on the model I wanted. This seemed a fair price to me and consistent with what I'd seen at other dealers who weren't as conveniently located. Unfortunately, when I went in to complete the transaction, I was shown a completely different price, including an extra $1,500 for add-ons that had already been installed by Germain. When I inquired about waiting to purchase another car before those extras were installed, I was informed that this was not possible, and that the items are installed as part of their standard sales prep process. When I complained about this during the negotiation for the car, I was informed that the internet sales team intentionally quotes this way so as to entice buyers into the dealership, knowing full well that the quoted price has nothing to do with the actual price at which the vehicle is offered. I spent hours at the dealer negotiating my way back to what I expected to pay going in. I can appreciate that with new availability of pricing information to consumers it must be harder for dealers to make a margin on new cars. That having been said, deceptive practices like this are not the way to recover that margin.This experience assures that I would not purchase from, or service my car at, Germain in the future.

RRogersRedSox

Dec 15, 2014

Your sales agent Valder was very knowledgeable and patient with us during our buying adventure. I will recommend him to any of our friends who may be car shopping. Thank you for your help in making our decision to buy a Honda

Erin2222

Dec 14, 2014

I'm writing to express my gratitude for the excellent auto buying experience at Germain Honda of Naples. Everyone I met was friendly, professional and helpful. I especially would like to recognize my sales representative, TR Smith, for finding the right vehicle that fit my needs. He was informative, supportive, efficient and professional. I felt comfortable with the entire process. I would highly recommend him to anyone looking to purchase a new vehicle. In addition to TR Smith, I would like to acknowledge Peter Amory in finance for really coming through with a deal I feel good about and the patience to explain the details. Overall a very positive experience that ended with me owning a great new Honda Civic! Kudos to your entire team.

wgg

Dec 14, 2014

Appreciated Bob Wallace's help in choosing the right Odyssey for us at the right price. He was friendly and knowledgeable and patiently helped us through the whole process.

Bridgy1969

Dec 11, 2014

We were very happy with our recent purchase of a new Honda Odyssey. Our service advisor, Dave Kanapsky, was friendly, efficient and professional. We appreciated his no-hassle sales style and helped us out of a car lease from another dealership that we were very unhappy with. The whole process was very pleasant and easy. Thank you for a great car buying experience!

lovemo

Dec 11, 2014

My husband and I Just want to say that we have had a great experience purchasing my new CRV-2015 EX from Brett, He was very helpful and we really appreciate how easy the whole process was. Special Thanks to Ben (Sales Manager) for his incredibly professional in helping meet our needs. Ben thanks for standing to your words, Brett and Ben are warm, friendly and calm and made us feel very comfortable. We thought they did an excellent job and I really enjoy working with Brett and Ben. All the persons we talked to were of the utmost help & answered all questions. The Financial Manager (Peter) was very friendly and explain numbers in details. I cannot forget Bill who setup the deal for me from the internet inquiry, thanks Bill for making the deal on the phone. In less than 1/2 hour after I left the dealer, I got thank you email form Robert (General Manager) to thanks my husband and I and wishing us good luck with the new car, wow what great management... Thanks Robert :) We are delighted we got to meet and work with these wonderful people. Thanks, HR and MR - AKA (Nadia)

meldeengenho

Dec 11, 2014

We had already decided on the car we wanted. Every person we dealt with at Germain Honda made it a pleasure to do business. No pressure, no rush in a most friendly atmosphere. Staff is currently trying to work out a post-sale technology issue with the vehicle.

Jerudy1

Dec 7, 2014

The service advisor, Rafael, is an amazing employee. Pleasant, very productive! Do not ever loose him! Observed him operate for over an hour---moving rapidly---pleasantly greeting service customers.Jim Ruedebusch. 260-418-6829

dnarudd

Dec 2, 2014

We had a few issues as we searched for a car and we were pleased to finally find this van with Tim.We even had a few issues as we did paperwork here and had to come back, but everyone was very kind and friendly.Had to come to service and the service gentleman was so polite, kind, and helpful. I hope every time I need to go they are as kind as they have been.They may not have been perfect paperwork wise, but caught it, and then accomidated beatifully to make up for it.

Jack34

Dec 1, 2014

So l wanted to turn my pilot in and purchase a used vehicle from Germain. I am a returning customer and because of how the salesman treated me last time l was definitely going to return there . I 'had' Armand before and l just had to 'have' him again. What a great guy. He was able to get me a sweet deal that l am greatful for. The other fella that helped out was Don l think and the man that made me feel better about my choice of vehicles as l signed everything since l had planned on one certain accord that had been sold to some other folks as l arrived. I assume the folks at Germain are being good to Armand cause he is still there. I hope things don't change in that respect cause l would definitely return for Armand and recommend others to go there for him as well. Regards, JSLove ya Armand, take careHappy Holidays to all

Brody1234

Nov 29, 2014

I had a great experience leasing a CRV at Germaine Honda of Naples. My salesman Brett Trekell was a pleasure to work with. He was low pressure and helped me to make a deal that was affordable for me. I highly recommend Brett.

Tony Mak

Nov 29, 2014

The way they explain everything was important to me, because they did not leave me in the dark how some other dealer do. They went over my fiance option in detail and tell you the truth at what you'll be looking at. Which is my books is worth it's weight in gold.

cn7abc

Nov 24, 2014

Just bought a new 2015 Accord Sport from Germain Honda of Naples. Took my time deciding...also checked out Sonata, Camry, and Passat. After four different test drives, I decided on the sport trim level. Brett Trekell was a pleasure to work with. Knowledgable, professional, with a low pressure demeanor, he helped me through the process at my own pace. I elected to trade my previous car, and the combined transaction was smooth and easy. I was excited to drive away in my new car....very happy with my purchase!

helenbow1

Nov 24, 2014

We are thrilled with the recent purchase of a 2011 Honda CRV at Germain Honda of Naples. We were originally looking at a used Toyota at the dealership and then noticed a Honda. We did a test drive on both vehicles and the Honda was our final decision. Daryl was our salesman and did not pressure us at all it was my husband and myself that decided. It was something we could afford, low mileage and was certified which is plus when looking at used vehicles. The finance manager was also helpful but Daryl also helped us arrange for a rack to be attached so we could use our kayaks.We are avid Subaru people and now are also Honda people. We love the Honda CRV.Thank you again.

Lourdes Colon

Nov 23, 2014

Dave Kanapsky provided us with all of the information we needed and was very friendly. We walked around the lot for a long time and looked at car-after-car without feeling pressured. He knew when to check in and provide information.Everything fell into place easily and we came out with a new car. Even though we finished late in the evening (closing time), he spent the extra time helping me get to know the car's features and making sure I was comfortable.

T. A. Campbell

Nov 23, 2014

Valder was our primary salesman, and did a excellent job of presenting the products. I would highly recommend him to anyone interested in purchasing as his knowledge, demeanor and personality was instrumental in our ultimate purchase decision. Ben was likewise excellent in his personality and helpfulness, although not directly involved in our purchase. It is obvious some serious thought has gone into the hiring parameters for the personnel at this dealership, and that decision is to be commended. We test drove both the Pilot and CR-V, ultimately electing the CR-V. Mike was honest and straightforward about our decision, and helped to head us in the direction of the CR-V after analyzing our long-term use of the vehicle, which ultimately eliminated the Pilot. We appreciated his lack of 'high pressure' to sell us the more expensive vehicle.Don was professional and business oriented in presenting the contract. The one surprise was the additional cost of insurance options recommended. We finally chose the Ultimate package, but it did add on a considerable amount to the final cost, and took quite a bit of time to digest and decide on these options. Since we had a quite a bit of waiting time, it would have been better to think about all this and arrived at a decision prior to meeting with Don in Finance.However, he was quite patient with us, and provided many different scenario's and cost options as we struggled through the process. I did have my heart set on the EX-L-NAV vehicle, and since we were replacing our 14 year old Lincoln Navigator we bought in 2002, this purchase will likely be our last new car (we are in our mid-60's, and keep our vehicles for many years) so having to sacrifice our desire to have the NAV system was a bit disappointing, but the only NAV equipped vehicle available (arriving sometime in mid-December) was the wrong color and interior for us. So we ended up with an 2015 CR-V EX-L on the lot. It seems the NAV equipped vehicles are scarce, and are back-ordered throughout SW Florida. It may warrant further review of the market and order more of these type vehicles if the demand is there.The entire experience was positive and enjoyable, especially in view that it was not our intention to purchase that day, but only to look and educate ourselves on the product(s). We have a 2010 Honda Fit; our boat is powered with a Honda 135 4-stroke, our pressure washers, home generator and brush hog are Honda powered. So we are Honda converts, and thus the reason for ultimately purchasing another Honda product. We have never been disappointed.We would most certainly recommend this dealership and the above mentioned personnel for anyone considering a Honda automobile!Sincerely,Tim and Marilyn Campbell

WDS Esquire

Nov 22, 2014

Purchasing a new car and the sales person JOHN McDONALD provided superior service. He was knowledgeable on the product, friendly and not pushy. John was very patient and resourceful as we reviewed the various financing alternatives available. The new car sales manager BEN HARTMAN was also involved in a friendly and professional way and he was very supportive in assisting the closing of the sale. As John delivered the car he was very helpful in detailing and explaining all the new car technology. This dealership is comprised of top notch professionals that are committed to providing a "wow" car buying experience. YOU DESERVE A 6 GOLD STAR RATING! We will be "customers for life"!

mlmackay1

Nov 21, 2014

John was very accommodating and timely. I was very pleased with the how everything was handled so quickly once I made my choice of vehicle.

MrWmDSmith

Nov 21, 2014

Purchasing a new car and the sales person JOHN McDONALD provided superior service. He was knowledgeable on the product, friendly and not pushy. John was very patient and resourceful as we reviewed the various financing alternatives available. The new car sales manager BEN HARTMAN was also involved in a friendly and professional way and he was very supportive in assisting the closing of the sale.As John delivered the car he was very helpful in detailing and explaining all the new car technology.This dealership is comprised of top notch professionals that are committed to providing a "wow" car buying experience. YOU DESERVE A 6 GOLD STAR RATING! We will be "customers for life"!

carbuyer1414

Nov 17, 2014

Dave heard our concerns and helped with all aspects of the sales process. He is very knowledgable about the vehicles and helped us get the deal we wanted.

sandrasue22

Nov 5, 2014

Dave came in on his day off to complete our transaction but never once did I feel rushed. He was thorough when it came to showing me how everything worked plus some pretty handy tips I was not aware of with my previous Honda. He said "feel free to call me at anytime night or day if something comes up or if you just have a question." What a pleasant purchase!

drlizzie

Nov 2, 2014

The friendliness, cooperation, and respect demonstrated by this dealership is a rare find in today's world. I was able to agree on a price before coming to the dealership, there were no gimmics, and the sales representatives appeared to work together cooperatively instead of competing with each other. I purposely drove almost an hour to go to this dealership because of its customer service rating and I was not disappointed.

mikhailidim

Oct 29, 2014

Guilty, I had have to say my thanks to Germain Honda of Naples while ago.I've got a recall from Honda Motors and scheduled appointment for my good old CR-V 2005. I had other issue with power windows I decided to kill two birds with one stone. Well, job was done, my car with me and price tag was exciting (in positive meaning).Lee thank you very much, I appreciate your help and patience. We definitely will have business again.

wowme2082

Oct 22, 2014

I honestly feel like anything I write on here will not justify just how great Seref truly is. If you want a Sales Rep who truly cares about his clients, go see him. Seref worked really hard to find me a beautiful Honda on a tight budget and he treated me as if I had walked into the dealership with a million dollars. I never before experienced such a pleasant transaction on an automobile in my life. Seref, from the bottom of my heart THANK YOU!! I will never forget what you did for me. I was right, words didn't justify how great my experience actually was. Sincerely, Alan

sunshinealma

Oct 21, 2014

I was very upset to have my car be held hostage overnight after an oil change because the Service Department's computers went down and they couldn't issue a receipt and sent an email to the General Manager about the situation when I arrived home. He responded immediately with an apology, and forwarded my email to the Service Department Manager. The Dept. Manager emailed and phoned to assure me this was not their usual mode of operation. He offered a free future oil change and refund. I was very pleased with their rapid and fair response, and would like to take this opportunity to thank both the General Manager and Service Department Manager for rectifying this situation.

melinagitt

Oct 13, 2014

For the first time it was actually enjoyable to buy my first car. I went to several different dealerships before this one and each took hours, tons of negotiating, and just headaches, but with Germain Honda of Naples it was quite the opposite. Armand Lopes made my experience speedy, with little negotiation and over all it was such a happy atmosphere. I know I will go back for my next car and advise everyone else to do the same.

agentken24

Oct 6, 2014

Dave was an absolute pleasure to deal with in acquiring our 2 new Hondas. His knowledge of Honda's products, automobiles in general and ability to communicate in terms that anyone can comprehend is exactly what every customer needs. I would recommend Dave to anyone when looking for a new or used vehicle.

Kami

Oct 1, 2014

I am one satisfied customer!! Bob Wallace and team were great to me. I stopped in to look at a used Honda Civic with no intentions on buying until that following Monday but they made the process so easy that I rode out in my new car 2 and a half hours later. I test drove the car as soon as I got on the lot and feel in love. They gave me the car mats and window tint that I wanted and the price of the car was perfect. Financing was easy and they gave me more money than I was expecting for my trade in -and I wasn't even planning on trading it in.

Wes45

Sep 29, 2014

I WOULD LIKE TO SAY. WHAT DEALERSHIP WILL GIVE YOU 50.00 TO TRAVEL TO WHEN YOUR FAR AWAY AND GO OUT OF THERE WAY TO WORK HARD TO GET YOU FINANCED WITH OK CREDIT AND GETTING INTO A GREAT HONDA ACCORD EXL V6. DON I THANK YOU FOR YOUR HARD WORK AND TIM -THANKS FOR THE QUALITY OF SERVICE AND GOING OUT OF YOUR WAY-I WOULD RECCOMEND THIS PLACE OVER HONDA OF FORT MYERS SALES DEPARTMENT ANY DAY-THESE PEOPLE HERE WILL TAKE GREAT CARE OF ANYONE IN NEED OF A QUALITY PRE OWNED VEHICLE- I WILL BE BUYING ANOTHER CAR FROM THIS PLACE ITS WORTH DRIVEN 50 MILES TO THIS DEALER-THANK YOU TIM AND DON AND CALVIN I MET SOME NEW GREAT FRIENDS AT THE DEALERSHIP KEEP UP THE AWESOME WORK :) AND GEORGE IN SERVICE THANK YOU FOR GOING OVER TGE VEHICLE JOHN GAUNCE

keip2014

Sep 22, 2014

John the most knowledgable sales rep I have encountered. Answered every question and provided sufficient information to make an informed purchase decision. This is our third Honda. The deal was acceptable. Past Honda service a factor in the decision.

markj3823

Sep 22, 2014

I had a problem with my brake light staying on. Lee knew exactly what the problem and had the repair done along with some cleanup of corrosion. All I know is this occurred on a Friday midday. I pulled into the deal at 12:30pm and I was out of there, repair done and cashier paid at 12:46pm. It just doesn't get any better than that. The part was $8 and labor $18. Outstanding. I won't take my Honda for service any but Germain. Lee treated me very well and made my day. I was prepared to be there waiting for an hour or more. But I was finished in 16 minutes. Outstanding.

New Honda Owner

Sep 21, 2014

I was watching for a pre owned CRV and found one with Germain. The price was great, the customer service was excellent, and the purchasing was so easy. Robert Wallace "Bob" my salesman was great to deal with, he shared his own personal experience with ownership of a CRV, which was all good. The general manager was excellent handling the financing, overall I rate my experience as excellent! Thank you for everything.

lildemon239

Sep 14, 2014

I was a first time buyer and John made me feel secure. Other dealers made it so difficult for me to understand what they were saying, but John explained things in a way that even I could understand.

bobp3653

Sep 9, 2014

Thank you to a very knowledable, professional and patient sale woman - Karen Attewell. You made our experience of purchasing a new car a very pleasurable one. We cannot thank you enough. We already recommomended you and your dealership to our family and friends. A special thank you to Sales Manager Mike Soles. Mr. Soles worked with us to meet our budget - he didn't treat you as a customer - you were treated more like family! He was honest, trustworthy and a pleasure to do business with. The entire "team" at Germain Honda makes purchasing a car an absolute pleasure!

NigelP

Sep 4, 2014

My Crosstour is my first Honda purchase, and will probably not be my last. My salesman, Seref Denizeri, was extremely knowlegable but not pushy. The finance manager, Peter Amory, was great- I walked in after 5 Pm on a Friday and he made me feel like I was doing him a favor! I told him he would have to match my bank and he beat their rate by .5%. 60 months at 2.49% was excellent. The Gen. Mgr. Bob Edwards went out of his way to help get me set up with the appropriate towing package for my boat and everything about the transaction was as promised. There really is a relaxed atmosphere at this dealership. Mt business partner purchased his car there last year and told me how great they were- he was right. I've purchased at least 10-11 new cars in the past 35 years and this was my best experience since buying a car in England back in the 70's!

rmsgrandcar

Sep 3, 2014

I had been looking for over 6 mths and found the car online at 3PM on a Labor Day Friday. Germain Honda is a 2+ hr drive away but we called and Tim & Don agreed to stay late. By 8pm I was on my way back home in my new (used) Jeep. Yes! They did this for a used car. Way above and beyond the call of duty.

lawrence.berry.777

Aug 31, 2014

I HAD GREAT SERVICE FROM ARMAND LOPEZ.YOU CAN BE QUITE PRODE OF HIS ABILITIES. IT WAS A REAL PLEASURE TO DO BUSINESS WITH HIM.

vule2311

Aug 28, 2014

Armand Lopez is very friendly and he's super helpful. The manager also give us a great deal which is really awesome of him!. We drove 40 minute from Fort Myers to Naples and I'm glad we did it! I Would highly recommend this dealer to my family and friends.

ClaudiaGambardella

Aug 23, 2014

I want to thank Mr.Seref Denizeri for the great work on getting me into a new Honda CRV. Serefs service was fantastic and Don't for his great work getting me financed.Thank you thank you

kfitzinnaples14

Aug 22, 2014

Seref Denizeri did an outstanding job. This was the best experience buying a car I have had thus far. Seref listened to our objectives and super-served our family from start to finish. I cannot recommend Seref highly enough. He was a complete professional - totally informative and a pleasure to deal with. Buying a car can be stressful and he made it an enjoyable transaction.

nolegrad96

Aug 20, 2014

The entire experience was quick, easy, and efficient! Every person involved was helpful and made it very painless! This is our 4th lease here and will continue to come back for more!

jgarcia9099

Aug 19, 2014

I was very lucky to have the quality and Friendliness of Gloria and the other members of the Germain team. I was having a lot of difficult obtaining money after an accident and Gloria was able to to obtain a car even before I had the actually reimbursement check from the Auto Insurance Company. Even after the insurance company was late, Gloria made sure I was able to keep the car until I could obtain the check. The team here at Germain was entirely welcoming and I would highly recommend coming back for any vehicle purchase because of the willingness and over all the professionalism that the Germain team upheld. If I had gone to any other car dealership I know for certain that I would not have had the same chance as a first time buyer to buy a vehicle I wanted and entirely enjoyed! Thank you all!

thescratchylens

Aug 16, 2014

Thank you, David for your attention and patience for two "new" new car buyers!. We really enjoyed working with you and will gladly come to see you again. Your expertise and no-pressure approach is a great testament to Germain Honda. I hope they realize what an asset you are to the sales team. We wish you all the best as you build your clientele base here in Naples. Yours,Brian and Rose

Trish

Aug 15, 2014

Our experience purchasing a Honda Accord from Bob Wallace was actually very nice. (I usually cringe at the prospect of dealing with car dealerships) They were fair, quick and painless. I would recommend Germain Honda to my friends.

GregWSmith

Aug 12, 2014

I came in ready to learn more about my options in preparation to be a buyer later this year. Jesse's approach was focused on understanding my needs and ensuring I had the opportunity to find an ideal match. It was a low pressure, but highly engaging process. Within a few hours, I had purchased my first ever Honda - a 2014 CR-V.

Racheleddleman

Aug 12, 2014

What an excellent experience! Karen and Don have helped me with two cars and they are wonderful! Karen is incredibly nice and so easy to work with and I was amazed at how quickly she was able to help me get the car I wanted at a great price! Thank you!!!

hsuflorida

Aug 8, 2014

I came into Germain Honda of Naples in a pinch, my car had recently been totaled and I was heading back to Gainesville for school the next day. As soon as I got out of the car I was approached by Alex, so I explained the situation to him and told him I was looking for a used Civic. I had scoured the Naples/Fort Myers area for cars and found one I was interested in but it had extremely high mileage. Alex wasn't the stereotypical pushy car salesman, he understood what I was looking for and the price I was willing to pay and supported that entirely. After talking it over with my parents, we decided to come back and test drive a car with significantly less miles, and it was perfect. The whole process was painless and hassle-free. We got a really great price on the car and our expectations were exceeded. Everyone we encountered was incredibly friendly and we are very appreciative of the great service we received. Thanks so much!

Honda20142015

Aug 5, 2014

Seref and his team are amazing! We came in thinking the impossible and he made it possible! It was a stress free process. We have purchased many cars through Seref and will continue to be loyal to such a great team and product!

Acoots

Jul 31, 2014

We came in hoping that the Odyssey would fit within our budget. Karen was very friendly, knowledgable, and straightforward. She made the process of trading in our leased vehicle and driving away in a new Odyssey extremely enjoyable. We will continue to visit Karen and Germain Honda in the future!

BackintheHondasaddleagain

Jul 31, 2014

I had an excellent experience in buying my families new Odyssey with Mike, Jesse, Peter and Edison.I would highly recommend them to all of my friends, family and business associates.The last Honda I bought was 36 years ago and I can only tell you that I should have gone back to them sooner.It truly is a great vehicle. That says a whole lot moving on from a Lexus.We are all enjoying our new vehicle and would like to thank everyone at the dealership who helped make it a pleasant buying experience.Thanks again for everything,Mark, Ruth and family.

Courtiz

Jul 31, 2014

We came in on a tow truck for service at the end of the day on our way home from our summer vacation. We were in an out in an hour when we thought we would have to get a hotel for the night. Rafael and the service dept immediately took care of us, made my family feel comfortable. Luckily the fix was easy and we were back on the road in no time. Thank you!!!!!!

hooryou

Jul 25, 2014

I have been using Germain Honda for over 7 years since purchasing a 2007 Civic. The staff has always made any interaction with them a very pleasurable experience. They are knowledgeable, friendly and always make me feel that I am a valued customer. I recently purchased a 2014 Civic and worked with Sales Consultant Dave Kanapsky. Although new to the dealership, he immediately made me feel at home and was able to provide pertinent answers to all my questions and concerns. I look forward to working with Dave in the future. I know that any visit to Germain Honda will be like visiting an old friend.

stephen.skalski

Jul 19, 2014

Awesome experience !! No pressure, relaxed approach was very much appreciated by my wife and I while buying our first Honda. We will be back. Thanks Seref and Peter.

pam.sullivan.3950

Jul 18, 2014

John McDonnell was the nicest auto sales person I've ever encountered. Very helpful by phone, then I paid him a surprise visit, and left with a new Honda! I would highly recommend Germain Honda, and especially John McDonnell. A very caring and honest man. Great experience!

CyScorpion

Jul 17, 2014

The service at this facility was and always has been the best i have experienced in a car dealership. On this particular visit Elizabeth Mathwig stepped above and beyond expected customer service and deserves recognition. The time estimated was exact and the feel of the car after the care, showed improvement. Thank You Germain Honda for your above average customer service for several years in this very hard to find customer service world. Thank You again and again and one more thanks to Liz M.

mike09

Jul 9, 2014

Robert made my wife and myself so welcome from the very start and was most attentive. The things I liked the most was the way he asked me what I knew about the car and my needs then he listened, to many people in sales these days don't listen they just rattle off loads of random facts hoping they might hit the mark. I had already done a lot of home work on the car so he just filled in the gaps with what I wanted to know, which he did so well. Secondly I liked the way your prices corresponded to what was advertised and what was said during the transaction, making a deal straightforward. Especially giving me an out the door price, which I normally have to ask for with prior dealerships as some prefer the smoke and mirrors routine. It was also a pleasure to meet the rest of the team who also welcomed us and made it easy to complete the sale.I wont hesitate to use you in the future and will recommended to my family and friends, as I am sure they would receive your impeccable service too.

brutusfly

Jul 5, 2014

Not many dealers had the hybrid we wanted, but we are glad Honda of Naples was one of them. They responded quickly to Email or calls and worked out the deal for me over several phone calls. They worked hard to prep the car and the paperwork in advance and seemed genuinely eager to please. Back in 2003 when we bought our first Accord, the dealership closest to us was a real disappointment. We bought elsewhere when the sales manager had the worst attitude I've experienced at a dealership. Germain Honda of Naples was nothing like that. For us, the trip to Naples was well worth it.

NYPDESS4

Jul 3, 2014

My mother was looking to replace her 2000 Honda Accord and we went in to Germain to test drive a new Accord. We were assigned to John McDonnell and let me tell you this. This is a man that I would deal with over and over again. John has a nice, easy going way about himself and he makes you feel like you are one of his family. We had a couple of phone calls back and forth and John made it happen. If you are in the market for a new or used Honda, go see John McDonnell at Germain Honda. You will not be sorry. Sincerely, Glenn O'Donnell

nola2007

Jul 1, 2014

Gloria and Ben were both a pleasure to work with; very happy, encouraging, and considerate people. They listened to what I wanted and made it happen the best they could. Made the process of deciding to lease a new Honda CRV enjoyable and exciting! Jesse was great as well. I wasn't working directly with him at first but he treated me with the same level of hospitality. He also took me through all the new gadgets and features of my new CRV; very knowledgeable guy! Great experience overall!

artg1944

Jul 1, 2014

Lee Glesmer, my service advisor, was outstanding. He gave 110% to a situation that was complex. The repair was warrantied by my insurance company. He had to negotiate with them to get the maximum coverage that was required for this repair. He also arranged for the insurance company to pay for a rental car. I appreciate all of his efforts on my behalf.

JAWendland

Jun 27, 2014

My brother and I went to this dealership to look at a new Honda. John McDonnell was a very respectful, no pressure kind of man. He showed us the CRV that we were interested in and took the time to show us all the little details. He explained all the different option packages and did not get frustrated when we asked him several questions. We each bought a CRV.

bigham3480

Jun 23, 2014

Dave and the team at Honda Naples did a fantastic job helping us select the perfect car for our 16 year old daughter. Dave was knowledgeable, passionate, and asked all the right questions. He was able to steer us towards the perfect, safe and cool looking car. The team at Honda is both attentive and very willing to show how passionate they are about the cars they sell. We had shopped at both Jeep and Mazda before coming to Honda. To say we did not have a good experience at either dealership would be an understatement.Keep up the good work Dave, Mike and the team at Honda Naples!

chico1485

Jun 22, 2014

Very suprise with my experience here.Nothing you would expect from a car dealership.He was kind,honest,and most important patient with us.He took his time,explained everything.Very warm,and friendly environment to say the least.

esterogal

Jun 22, 2014

Great experience today at Naples Honda. Salesman John took his time to show us every detail of the Honda CRV. It was important to him that we did not leave without purchasing. He tried his best to give us the best deal and then brought Manager Ben over to assist in getting us the fairest price possible. Ben was very personable and made us very comfortable with all of the negotiations. I highly recommend Germain Honda.

bjroche1

Jun 21, 2014

I recently had an air conditioning problem and took the car to Germain. They diagnosed the problem (While John McDonald and I perused new cars preparing for the worst). The diagnosis proved to be quick, accurate and the repairs made immediately. The cost was less that I had imagined it would be. Thank you, Rafael! I must also say that while l didn't need a new car that day, I will certainly return to see John when I do. The service and personal attention to my personal needs were handled beautifully and I made it to my dinner date in time! What a great group!!

jbkn0605

Jun 19, 2014

My husband and I went to the dealership interested in purchasing a used Honda Accord that we had seen on the Germain website. As soon as we arrived at the dealership, we were greeted by Bob Wallace and he got right to work helping us find the car that would suit our needs. Bob was friendly and efficient. The entire process took less than 3 hours and we drove off the lot with the perfect car for our family at a fantastic price. My husband and I were impressed with the friendly customer service. It was by far the best car buying experience that we have ever had!

Sassysailor

Jun 17, 2014

John was efficient and professional. He immediately offered a test ride in two vehicles that I expressed interest in purchasing. All criteria for purchasing options were explained. Arrangements for a follow up visit with the service department to install accessories was done in a timely manner. Appropriate follow up calls were made. It has been a pleasure working with John.Respectfully,Dr. M. Sassaman

BobCRV4u

Jun 16, 2014

From the first time I met Seref he was attentive, honest and helpful answering my questions and making suggestions that assisted me in coming to the conclusion the car I was interested in was the right choice for me. As a result, I did not feel the need to conduct additional visits to dealerships to do comparison shopping in an attempt to save a few dollars.Seref also made arrangements with the service department so that the "add ons" that were part of our negotiated agreement would be completed in a timely manner. He also took time to help me become familiar with the new car technology which was an important part of my becoming familiar and comfortable with the new vehicle and its many options.His total honesty and ability to listen made a big difference in my decision to buy from Germain Honda. I now feel I have a relationship with a dealership but more importantly, with a sales person who really cares about me - after the sale!

Pam4210

Jun 12, 2014

We had no plans in buying a car today, not even in near future plans. That was changed today when someone hit our car as we at lunch, they was so kind as to leave the restaurant without leaving their names. We took it over to get an estimate, which it would cost around $1000.00 with a $500.00 deductible. I had a 2006 civic and we needed to decide if we wanted to put the money in the older car or a new used car. Germain was highly recommended and I understand why. Everyone that helped us was very professional and helpful. With the experience we had with Germain, I would gladly recommend them to any of our friends & family. Thanks again for all the help from everyone from the sales associate to the manager & the gentleman we worked with the final paperwork. Thank you.

chawkins190i

Jun 7, 2014

Mr Seref Denizeri , this has been the best experience in buying a car . First I was not sure if I could even get a new car let alone a Honda . But Seref has this way of making things happen . To just sit and watch them all come together at this dealership . What an amazing group of people . Team work to say the least . And what a since of humor Seref has . We laughed so much and yet he is so serious about his work at the same time . What a nice man to deal with . When I go back for another Honda in the future I will look him up . He made this the best buying experience . I am thrilled with my 2014 Honda Accord . So to Seref Denizeri and team a big high five and thank you for all your hard work . Riding with a smile , Charles Hawkins

D Coats

Jun 5, 2014

Seref Denizeri has sold me two Honda CR-Z's (so far), and will continue to be my "go-to" guy for all future purchases. He phoned me recently on a Thursday about a current vehicle exchange program and explained the benefits from the potential transaction. I told him that I would be interested only if I could get a 2014 CR-Z in a specific color and with manual transmission (unavailable at his location). He located one for me and was able to have it delivered within 48 HOURS! I'm so happy that Seref never added the phrase "can't be done" to his vocabulary. This guy delivers - literally! Thanks Seref!!!

mebolick

May 31, 2014

I am giving Jesse a 5 because of his knowledge and ability to share it with me. Buying a new car (especially a hybrid) for the first time in 10 years can be a bit daunting. Jesse made it easy. He was patient and took his time to show me what I needed to know about the new car. I will not hesitate to recommend him to anyone in the market for a new car.

bermuda5

May 30, 2014

Great Job, great sales team, and great dealership! John and the rest of the team were very helpful, have a lot of knowledge and were very professional.

marthabennett

May 29, 2014

I worked with Karen Attewell two and a half years ago when I was shopping for a car. I ended up not buying from her but I didn't forget her, so when I was once again shopping for a new car, I looked her up. She is honest, friendly and tries to get the best deal possible for you. Germain is lucky to have her. I bought a 2014 Honda Civic from her this time and I am very happy with it. I highly recommend her.Matha Bennett

Adhemir14

May 22, 2014

Great customer Service and is worth driving extra miles to get a good experience and good quality service; very welcoming and they make you feel at home.

danhansen8615

May 21, 2014

I have again given the highest rating to Germain Honda in general and Seref Denezeri in particular. This was my third sales transaction with them and they again exhibited the highest professionalism during the visit.

3217carriage

May 17, 2014

Service was great!!! People were friendly and helpful. Coffee was good. Mike was very knowledgable about the vehicle and very patient and personable. I would recommend honda!

snyderpeter101

May 15, 2014

I was recently in the market for a small SUV and had considered the Kia Sorrento, the Subaru Forester and the Honda CR-V. I chose Germain Honda of Naples even though it is a little farther away than the Ft. Myers dealership (a place that's much less customer friendly). After driving each of these vehicles and the Honda CR-V, it was obvious that the Honda would be much easier to live with. My experience with Michael Gorman, the sales rep at Germain was very positive, and I drove off the lot in a brand new CR-V without paying a penny (they wouldn't accept the cashiers check I brought them and I had to return the next day with my personal check for the same amount-very strange). But nonetheless, the experience was a positive one compared to the usual nightmare of buying a new car, and I would recommend this dealership.

Libidinsky

May 3, 2014

I have purchased over ten new cars, from different manufactures, during my life time. Without a doubt my purchase of the 2014 Honda Crosstour is the first time that I was not stressed out after the purchase. From test driving, price negotiation, including a trade in, to delivery of the car it was pleasure doing business with Germain Honda of Naples. I would recommend that anyone interested in purchasing a Honda go to Germain of Naples first.

Marthacrouse

May 1, 2014

Our experience at Germain Honda was a very pleasant and informative experience. John McDonnell was an exceptional salesman. He was very patient and explained everything to us that we needed to know. We enjoyed our dealings with John and the others at Germain Honda. Even on follow-up visits after we had purchased the car he was very helpful.

allisonfoster

Apr 29, 2014

How a customer is treated is very important to me. I had been searching for cars online for 2 months when I finally decided to say goodbye to my beach buggy of 12 years. I had a few dealerships in mind. One of my stops was Airport Kia of Naples. When I stepped out of the car I already had the feeling like I just 'took a number'. Already walking in I had a bad vibe. I decided to stay and test drive one of the models I had been looking at. The salesman was very very pushy and after hearing that I was there only to test drive. He then handed the keys over to someone else for what seemed like to me to 'deal with me' because he didn't seem to have the time. The employee who drew the short straw let me test drive the base model of what I was interested in. Deciding the base model wasn't for me when we pulled back in the lot. I asked to test drive the high end of that model car and he actually said NO! Not kidding. I got out of there as soon as I could. I then ventured to my next stop which ended up being my last. Germain Honda of Naples. Right out of my car. The whole team goes above and beyond to take care of you. Even with a credit score of ZERO and very little down, I was treated as if I pulled into the dealership in Rolls-Royce. I bought a wonderful used vehicle which I show off to everyone. Even a few weeks later, scheduling an appointment to fix a dome light and a few minor things for the vehicle, they were on top of it. Gave me a loaner car for the day for me to get to work and when I picked up my car in the evening I noticed they detailed it again for me and instead of 10gal of gas promised. They topped off my tank! 5 STARS!

2VetteDriver

Apr 25, 2014

My wife and I were invited to the Germain Honda of Naples dealership to participate in the Car Exchange program. We had previously leased a 2012 Honda CRV from Germain and were very happy with the car. We were introduced to Jesse Palma and he handled the process of getting us a new 2014 Honda CRV and making sure that we were most satisfied when it arrived. Jesse went out of his way to make this our easiest car buying experience.With sales people like Jesse Palma, we would highly recommend Germain Honda of Naples.Michael & Barbara Hackleman

Lymanzerga

Apr 15, 2014

Let me start by stating I am 65 years old and have purchased more than my share of vehicles in my time.I am a recent resident in Florida and was in need of service in an old Honda that I owned. I consulted with Dealer Rater to find a close by Honda dealer with a good rep. I couldn't believe the rave reviews that Germain gets. As luck would have it My service consultant turned out to be Rafael Hernandez who proved to be just what the reviews indicated. A real professional and freindly to boot. My truck was fixed to my complete satisfaction in a short no nonsense time frame.I decided to purchase a new car and due to my first experience chose Germain to try my luck again.WOW Jesse Palma my sales consultant proved to be a near expert not only on the Honda Pilot I was interested in but was also a wealth of knowlege on my trade in. A more than fair deal was struck and I went home happier than I have ever been after a new car purchase

Lee2033

Apr 12, 2014

On March 24, 2014 I brought my 2013 Honda Accord to Germain Honda of Naples to have it examined for any possible damage or leaks. The previous Friday I had driven over a curb in a parking lot and the car had slammed down on the cement. I had been noticing water under the car.We were visiting Naples and were facing a 1,200 mile drive home in a week, so I had to be sure that the car was safe to drive and not leaking any fluids.Rafael Hernandez Jr. welcomed me, took the information, showed me to the waiting area, and in less than 30 minutes told me that everything was fine. I asked the cost, and he said it was free, a courtesy inspection. Then he offered to have my car washed for free.This is an example of the highest standards of care for Honda clients, and probably shows why American car makers keep loosing market share. I was in a vulnerable situation and could have been taken advantage of by a dealer looking to make a buck. Instead, I was honored as a loyal Honda customer by a dealer who knew I didn't live in his area and would probably never sell me a car. That is the kind of extraordinary care and service that will keep us as loyal Honda customers for the rest of our lives. Previously we had been GM customers, as my wife's brother was a GM employee for over 35 years. But family loyalty must take a second seat to this kind of care for customers.Please share this review with Honda of Hamilton, NJ, from whom we purchased the Accord. I am sure they would be glad to hear that their customer was so well treated by another Dealer. Thank you, Honda, for great cars and service.Lee Powers (609-241-6898, revlpowersatgmail.com)

LEEMARKWELL

Apr 11, 2014

I would like to express my appreciation for a customer service experience I had today that was over and above anything I would expected. I stopped by Germain Honda this afternoon to see if someone could show me how to activate my iphone with bluetooth operation in my CRV. One of your salespeople, John McDonnell, spent some time with me explaining step by step the process. When he was finished, I was able to do the entire process by myself. This very helpful act meant a lot to me, especially when it seems that today so few salespeople take time for their customers. Believe me, I will return to Germain Honda because of John McDonnell. Thank you for employing such an exemplary person on your staff.

anibalito1946

Apr 6, 2014

My experience with the dealer was excellent and the attention received from the seller was superb, so widely that will recommend to all my friends.

chrishankins

Apr 5, 2014

Great experience! Very helpful, friendly staff. Jesse Palma is a very knowledgeable sales professional. I would gladly recommend Germain Honda to all our family and friends.

DAVE KENYON

Apr 4, 2014

AWSOME TRANSACTION. GREAT EXPERIENCE . BEAUTIFUL DEALERSHIP . THEY VERY FAIR WITH MY TRADE

kenomac

Apr 1, 2014

I've bought many cars in my lifetime and Germain Honda has the most knowledgeable staff with whom I have dealt.In my previous car purchases,I knew more than my salesperson. Alex Armas of Germain, was my seller, and Alex knew everything about the car which I was interested, he did not have to consult with anyone to find answers to my barrage of questions. I also had a relaxing conversationwith Ben Hartman.After my purchase, I was confident I bought the right car from the right dealer.Sincerely, William McLaughlin351 Melrose Pl.Naples,Fl. 34104

Mariangela

Mar 31, 2014

I am a 34 yr. old female who went in looking for an affordable, dependable used car. Right away Tim Stack greeted me and really LISTENED to my needs and my situation. He showed me a few cars (some Honda, some not) and with Don Bana's and Mike Ernst's collaboration, they identified a car that fit within my payment limits. At first it seemed that the car would be too much to afford, but these 3 gentlemen did everything they could to give me the best possible deal. I have always been told to not go to a car dealership alone as it can be intimidating (especially due to my limited knowledge of vehicles), but these gentlemen made me feel right at home. They were attentive, friendly, funny, and very honest. I have purchased 4 vehicles in my lifetime, and this was the first time I didn't feel like I was just another "sell." I have 2 brothers (huge car enthusiasts) who could not go with me, but I called one of them before signing the final paperwork to get his input... I presented all the stats (price, interest rate, car details...including the carfax report they printed out for me) and he advised me to go for it. Since then my brother and I have spoken again and he has assured me I could not have found a better deal. These gentlemen went above and beyond and I would HIGHLY recommend Germain Honda of Naples to anyone looking for a used or new car. You will not be disappointed...M. RuizNaples, FL

Dmcnally

Mar 29, 2014

John was very pleasent when we arrived . He showed us the upgrades in the 2014 Civic and helped make that possible with the lease terms. John was heplful in setting up the bluetooth in the new car.

jwill1991

Mar 28, 2014

Everyone we came in contact with at this dealership was very helpful and very engaging. George helped us to have the car fixed in a timely manner even though insurance was taking their sweet time. He was genuine and very understanding of our issues. Given the choice I would not have taken my car elsewhere to be serviced. I appreciate the time and effort to take care of my vehicle and get it running like new, and I will definitely be referring friends and family to this dealership from now on based on my experience.

rjohnsonfl

Mar 28, 2014

Had a great experience from the dealership at Germain Honda from the moment we arrived. Armand Lopes was the salesman at the used car lot who came to speak with us, he was very nice from the get go and did not pressure us into anything like guys do at other lots we have been to. everyone inside treated me and my wife and son great. Don Banas was very good to work with, they got the payment we wanted and I would highly recommend anyone to go to germain honda for thier next vehicle, they were fast and gave us a fair trade in value and into our new vehicle. great experience all around! thanks you Germain Honda!

cahand

Mar 23, 2014

We bought our second CRV on Friday 3/21/14 from Germain Honda. We met with Alex, went for a test drive and walked out with our new 2014 CRV less than 2 hours later. Alex was very friendly and knowledgable about the product and couldn't do enough to make our experience pleasurable. Buying this car was hands down the best car buying experience I have had. I would recommend anyone who wants a friendly hassle free car buying experience to visit Germain Honda in Naples, FL. Thanks again, Cheryl Hand

hondaridge

Mar 19, 2014

At 68 years old and have had my share of vehicle purchases thru the years. Alex is the most knowledgeable and polite salesman I have seen yet. I had used kbb.com and others to see fair market value. Alex brought the site up to see what I was going from and we agreed upon that value for the starting of the purchase.The dealer Germain Honda honored the price and even allowed a horse trade of the bug shield for the agreed on price, included installation.

Diana60

Mar 14, 2014

John the salesman was very helpful in us choosing our new car he worked with our budget and was not pressured at all he made us feel very comfortable and we are very happy with the deal we got the Honda accord we purchased is a beautiful car and we are extremely happy with our choice. We will be backDiana Ciardi

livinglargetoo

Mar 14, 2014

First I want to say I avoid car dealers like the plague. I typically try to buy through private sellers. I had pursued several leads but always found major flaws in the trucks I found. I searched for weeks for the truck I wanted and found it on line at Germain Honda of Naples. The price was right but I was expecting the typical dealer hustle. Well I must say I came in contact with several people on the showroom floor and found them warm and friendly. Even the receptionist was super friendly. Tim Stack was awesome to work with. There was never any hustle or pressure to buy. It was always a friendly exchange. I made an offer on the truck and it was accepted. One interesting thing I noticed. When I took the truck for a test drive the gas tank was empty. I made sure I brought a few $ to fill up the tank. To my surprise when I took the truck it had over a half tank of gas. That was a nice touch. So to sum it up, I got a great price, a beautiful truck and found a car dealer that I would go back to. Thanks Tim Stack for all your friendly low pressure help.

chalembeque

Mar 13, 2014

I gave Germain Honda fives on everything for their excellent costumer service, also for there patient with the client. Mr. Seref Denizeri really helped me out in picking the car of my dreams and making it possible for me to take it home. Thank you Germain Honda staff and I really appreciate your help and quality Mr. Seref Deinzeri.

Lourdesmh

Mar 13, 2014

We were very happy dealing with Alex Soare the sales consultant at the Germain Honda in Naples. Alex not only was very knowledgeable about the car, he was very professional, polite and pleasant in the negotiation process. At the end of the deal Mr. Mike Soles came over to us and congratulated us. Sincerely,Lourdes Barhorst and Darlena Freeman

garyjshape

Mar 12, 2014

Everyone was very professional and not high pressure. Jesse was patient on helping out my wife to narrow down the car and also the color of the vehicle. He made it an easy purchase expirience, and I would recommend him for any future car sales.

Hollysimes515

Mar 10, 2014

John was the perfect Sales person for my parents. He was kind, patient and respectful. Thoroughly explained everything about the different CR-V's. Took time to answer all of their questions. Different advantages/ disadvantages with respect to leasing or buying. In the end a car was selected that pleased them both.

Schmittied

Mar 10, 2014

Meeting Seref was a pleasure and he was very respectful and patient with me answering all my questions and concerns during the process. We were not sure about new or used and Seref never made us feel like we were taking up his time and went over things in great detail so we were able to make a good decision. We are delighted with the vehicle and the whole experience was easy and professional. We look forward to seeing Seref in the future.

mamaimmy44

Mar 6, 2014

Browsed on line autos for sale. called dealership and got all questions answered and follow up calls promptly. chose a vehicle made appointment and drove 30+ miles to THIS dealership to see vehicle. We were greeted professionally but with a friendliness that made us feel more comfortable. our salesman went out of his way to show us around, answer our questions and demonstrate the many available options. We were well please with our buying experience.

holmstrom

Mar 5, 2014

I've purchased many cars over the years this purchase was one of the best!! . .no pressure, no surprises or attempts to add on items I didn't want. John was low-key, answered my questions, heard what I was looking for in my next car and got the deal done with no needless "selling". I knew what I wanted and he delivered it!! I'll come back if another Honda is in my future.

LIsaSouthRiver

Mar 3, 2014

Love Germain!!! They were all great... really!! On vacation I managed to break my mothers car two times, both times I took it to Germain and was waited on by George, super nice, fixed it both days right away!!!The second time it was right before closing time and they still took it in, even though it was almost 4:30 pm!While waiting had the pleasure of meeting John McDonnell too, who was also Super nice guy!i would definitely recommend Germain Honda of Naples to anyone.

BobD

Feb 28, 2014

We had a very good experience with Alex Soare and did purchase a 2014 Honda Pilot from him. The finance department did an excellant job and there was no pressure to buy anything that we didn't want.

cdhoover

Feb 27, 2014

From: Charles Hoover 305 Nina Circle Uniontown, PA 15401Cell : 724-880-3352To Whom it may concern, I am writing to let you know how much I appreciated the outstanding customer service I received 2 weeks ago from Lee Glesmer, Service Advisor, at Germain Honda of Naples.My son, Matthew Hoover, lives in Estero, FL and owns a Honda Civic. During a recent visit with him, the Honda required service, twice in one week. Due to Lee's concern for my son's safety he scheduled each appointment on the same day I called, which was greatly appreciated. I am highly pleased with the professional manner in which my son's Honda Civic was serviced. The help I received from Lee Glesmer was above and beyond and I'm very impressed with his customer service. He is an asset to your company.Sincerely,Charles Hoover

kab1867

Feb 27, 2014

I would recommend this service department to anyone! Couldn't ask for anything more! Germain goes beyond my expectations! They even wash your car for you! Love this dealership!

paulycakes

Feb 20, 2014

From start to finish, everything promised was true. I spoke with Ben Hartman over the phoneand Alex Soare in person. I leased a 2014 Honda Pilot, and I could not be happier with myexperience. I would recommend this dealer and the 2 employees mentioned.

barryharbart

Feb 19, 2014

Rafael was great from beginning to end. He was professional as was the technician. They were prompt, courteous and effective. I would recommend them highly.

joedilo47

Feb 18, 2014

My mom and dad stopped in the dealership today on a whim, and found a 2003 Honda Accord with 58,000 miles on it for a very nice price. My mom called me in Raleigh, NC as I'm a salesperson at a car dealership for past 3 years and asked my opinion. He had told them that the car was mismarked and the discount was all he could do, dropped to 9,450. I believed him because we have experienced that on our lot. I told them it was a very fair deal and to feel good about it and I let them make their final decision. they called me a few hours later and let me know they bought the car and that their salesman was very nice, funny, and really made them feel comfortable. I would like to thank you for treating my parents as I feel I would do for your parents. They even gave my dad a great price on tinted windows and rainguards. Thank you for being a dealership I would want to work for if I lived in the Fort-Myers area. Thanks, Joe DiLorenzo

karibloch

Feb 18, 2014

From the first time we met Jesse, he provided wonderful customer service. This included a very detailed explanation of the car and its features. He obviously knew the product very well. He was also very friendly and courteous and made us feel very comfortable and at ease.

cr8tive01

Feb 17, 2014

I have purchased many cars and many brands in my life but I have never been so well treated. John was excellent and even after we purchased the car he took the time to show us every part of the car and how everything worked. Excellent experience!

Picciotti

Feb 17, 2014

In every aspect of our experience we were given outstanding service. Mike couldn't have been friendlier or more informed. We would continue to deal with him in the future.

nhealy123

Feb 16, 2014

I have been buying cars for 60 years, in places as varied as New York, Connecticut, Ohio, and Florida; probably an average of a new car or pick-up truck every two years. The recent experience with Germain Honda was the most positive and satisfying yet. The salesman John McDonnell was knowledgable, unfailingly courteous and never applied pressure. When I told him I did not want to be called he strictly honored my request. The sales manager also showed integrity. When by aggressively soliciting bids from other dealers I was able to obtain lower quotes, he was calmly willing to match these, without complaint. It was a pleasure doing business with this group.Nicholas J Healy

delsy

Feb 15, 2014

Estamos satisfechos con la eleccion que hicimos ,,,,le agradecemos a Alex por toda su ayuda, es una excelente persona dispuesta a ayudar y sobre todo a escuchar las necesedades de cada quien , muy profesional y con mucha paciencia, amable, y servicial....gracias por darnos el mejor servicio....GRACIAS!!!!

germain80

Feb 14, 2014

Both my husband and myself were very pleased with our dealings with Germain Honda. I really liked that Michael Gorman explained all the workings of our new car. Thank you.

cherylkevin

Feb 12, 2014

Mike Gorman made the experience of buying a used car as easy as one could expect. He was helpful with suggestions and got the deal done in a friendly and efficient manner.

BethColman

Feb 9, 2014

Rapheal, George, and Nancy have always taken such good care of me. I really have never had this kind of service before at a dealership when needing service. They have been professional, friendly, and overall great people to work with. They will always get my business. They are always looking for the most cost effective way for their customers, which I thought at a dealership was unheard of. Thank you to you all.

jackc5512

Feb 8, 2014

Tim and Don were both great to work with. We like the vehicle and thought the price value was better than average. I would purchase another vehicle from this dealer.

rick2410

Feb 4, 2014

It was a most pleasant experience meeting John Mc Donnell he was very helpful with every aspect of my buying my new Accord. I think Germain must rethink the fees and be more upfront when responding to a quote request . Dealer installed options create a bad vibe when they are grossly over priced

tygar

Feb 4, 2014

We bought a new CR-V at Germain Honda of Naples and would like to thank Steve Germain and his awesome staff for their help with our purchase. Karen Attewell, our salesperson, was extremely knowledgeable, thoughtful and patient while explaining the numerous options and their operating instructions. We are thrilled with our new CR-V and Germain Honda of Naples!

Clhill427425

Jan 30, 2014

Previously, I'd purchased 21 cars from 15 dealerships, and Germain Honda in Naples, Florida, is the best dealership above all others. I was treated professionally from all who I met, and there wasn't one moment in which I felt pressured. Being that it was my first time there, I didn't expect to feel as if I'd been a long time valued customer, but that's the favorable impression that Henry Hernandez, (salesman), and the other sales staff members gave me. They all exceeded my expectations! Henry made the sales process very comfortable, and Henry was very knowledgable about my new Civic, as he answered all of my questions with great detail. I left the dealership highly satisfied; knowing that not only I got a great car at fair price, but I had also established trusting relationships with new friends now and into the future. I highly recommend Germain Honda!Charlie

Smilingart

Jan 26, 2014

Karen is always top notch to work with. I highly recommend her! She truly listens to what your needs are and works to find a great fit.

rob23

Jan 25, 2014

I had a really good deal for my car and the sale person treated me with respect and was very professional. I will recommend this dealer to anyone. I had a good experience.

ludgategroup

Jan 23, 2014

the daytime running light (DRL)warning light came on in my Pilot while on vacation in Naples Florida - went over to Germain Hinda- Anthony at the express service desk expedited the changing of the DRL bulb within minutes - then I paid for the part with Edison in parts dept. - all were courteous, efficient and most friendly to a passing tourist. Bravo to all.Robert BolducOttawa Canada

shellybrand

Jan 22, 2014

I came in very upset because my check engine light kept going off and on. I was treated very kindly and timely and also got a few laughs. Lee has a great sense of humor.

lenmax

Jan 20, 2014

Good experience. Bob Wallace was very attentive and helpful. He spent a lot of time with us and did not pressure us into a decision. The sales manager was friendly and demonstrated some flexibility in the final price. We would return to them first the next time we are looking for a vehicle.

audreypierce25

Jan 18, 2014

As a first time car buyer, I would definitely suggest purchasing a vehicle with Germain Honda of Naples! I started my search online and this is the first dealership that I went to. Honestly, it was the best decision to visit there first and I am very pleased with my entire experience. The staff is very personable, friendly, and helpful. Upon arrival, my mother and I were greeted almost immediately from Ashley Gonzalez with a warm hello. She asked us how she could help us and immediately made us feel welcome and important as a new customer. I highly suggest working with her. She's very polite and has a great sense of humor! Besides the good music playing over the loudspeakers, the service was very satisfactory and even the response from the bank lender was quick. Don, the finance manager is great to work with as well. He provided exceptional service and a price on a great car that I fell in love with! Overall, Germain Honda of Naples treats their customers with a high sense of respect and quality customer service! I will definitely be purchasing from them in the future.

mjespositocfp

Jan 18, 2014

When we meet someone in life, we may not remember what he said or how he looked, but we will always remember how he made us feel. With Mr. Denizeri we felt we were with someone who would put our interest above his own. His genuine greeting, his careful analysis of our need, his in depth knowledge, and his careful suggestions eventually moved us from purchasing a used to a new vehicle. Make no mistake: Mr. Denizeri represents Germain Honda with distinction and his clients with integrity. He is also a patient teacher for those of us who are technologically challenged. We are grateful Seref came our way, and btw: we now have a great car too. Mark and Karen Esposito

pipepaz

Jan 16, 2014

I experienced an AWESOME buying experience at Germain Honda. Dalia was a pleasure to work with. Even though she could have pushed a brand new vehicle she found a certified preowned one with only 8,000 miles priced just right. I strongly recommend Germain Honda and Dalia to anyone looking for a car in Naples!

swedishmeatball

Jan 13, 2014

We phoned in advance about a vehicle we had seen advertised on the internet and the staff assured us that they would put the car aside until we got there later that day. They had the car waiting for us and our Salesperson Armand was very helpful and courteous. We were not pressured at all to make a decision right away, which we appreciated. When we returned the next day Armand and the staff worked with us to get the purchase price and terms right where we wanted them. The staff worked cohesively to efficiently wrap it all up for us so that we could be on our way with keys in hand. Overall it was a pleasant experience that got us the car that we wanted and we would definitely recommend this dealership and Armand to others.

hg34

Jan 11, 2014

Karen Attewell and all the staff at Germain Honda of Naples did a wonderful job in providing excellent customer service to me. They were friendly, curteous, and helpful in answering all my questions regarding the Honda Civic. My experience of purchasing a new car there was fast, easy and painless, thanks to all of them.

chrisnovak

Jan 10, 2014

We drove down from Venice to Naples to buy our Odyssey van on 1/9/14. We found it online on the Germain Honda website, I spoke with Tim Stack via phone and got a good "out the door price" and that gave us the motivation we needed to make the drive down the next day. We have been searching for a van for about 4 months and have been to many dealerships. Most of our experiences were what we expected, typical car dealership B.S., but not this time!!! Tim was great to work with. I would highly recommend Germain Honda of Naples and to contact Tim for all your car sale needs. We are thrilled with our van and wish we lived closer to Naples so we could use their service center when needed. Thanks again for all your help with our car purchase. Chris & Deanna

jesivelez

Jan 8, 2014

Very nice and kind person. Very helpful. I will for sure recommend him to all my friends and and family. Thank you Alex very much

Shotsiedog

Jan 4, 2014

We were treated with friendliness,respect,and professionalism. Armand Lopez made our car buying experience a pleasure and we would recommend him to anyone. He is an asset to your business. Thank you! I felt confident making my purchase with Armand.

rjkmlord

Jan 2, 2014

went into Germain looking to trade a convertible for something bigger for all the Florida visitors we get. Armand could not have been more helpful in showing us all the options available, while leaving the decision squarely in our hands. We ended up with the perfect car at a very fair price, with a very fair trade-in for our 1998 convertible. I would not hesitate to send friends to Germain and to Armand.

ryouth

Jan 2, 2014

I was made to feel that I was the most important person to arrive at the dealership that day, even though I had no appointment and wasn't there to spend any money. I needed help programming phone numbers into the hands free calling system. Karen had done it when I purchased the car last year, but my grandson had "undone" everything when he was using my cell phone. Karen was in the process of selling a car, but took the time to listen to my story. I told her I would return another day when she wasn't busy, but she insisted that she would find someone to help me. That was John McDonnell.He was very patient, took time to explain everything he was doing, and let me practice each step once or twice so I would know how to do it on my own. He also explained some other dash board functions that I had not yet mastered. I never once felt rushed, or that I was being a bother.He took me back to Karen to let her know that all of my questions had been answered and they both walked me to the door. Very professional. A feel good expierence.

tellyman

Jan 2, 2014

We are usually wary about car lots and their sales people, etc. but when we first visited Germain Honda's used car lot, we met with Bob Wallace and he was very nice and friendly and not "pushy" at all. We test drove a CR-V, but told Bob we were more interested in an Odyssey van instead. We left hoping that a "good deal" would come our way. Over the New Year holiday, a van arrived that really suited us and Bob contacted us about it. We went in and test drove the vehicle and again, there was absolutely NO pressure from Bob. He is so friendly and jovial that he made this a very nice experience for us. Well, the bottom line is we bought the Odyssey and are very pleased with the purchase price and with everyone's attitude, including Michael Snell, the sales manager. We will tell our friends about our Germain experience and would have no hesitation telling them to contact Bob Wallace about purchasing a used car.

bizymom

Jan 2, 2014

From the moment we walked into the dealership, we were greeted with friendliness and smiles by all employees! We walked in one Sunday afternoon to test drive a Honda, and ended up purchasing the Crosstour, coming in a couple days later to pick up our new car! John McDonnell was our saleman. He was great! He came with us during our test drive, answering all our questions, never any feelings of the pushy car salesman. He was very helpful in showing us all the neat options in the car and how they work. Ben Hartman was a huge part of our purchasing experience as well. He, also was great! They were both very nice, friendly and pleasant to work with! I am extremely happy with my Crosstour! I would totally recommend this dealership and all of its employees! Thank You Germain Honda of Naples!

rnick

Dec 30, 2013

I went in for service for a flat tire on my 2012 Odyysey and began a conversation with sales person John McDonnell. After careful explanation about leasing, the dealership and I agreed on a new 2014 lease. All items were explained to me and followed up as agreed.

Urielandmelissa

Dec 29, 2013

Seref is honest and treats us as he would his own family! His concern is not getting a sale, but making sure that we will be happy in whatever we decide to do. It was refreshing to sit and work with a salesman that wasn't trying to sell to you the entire time. He conversed with us and helped us weigh out the pros and cons with no pressure at all! I trust him fully and would recommend my family and close friends to him! Happy Honda CRV owners, The Romans

OLGA110

Dec 28, 2013

John was a pleasure to deal with. He made sure I was comfortable with the car and that I understood every function. He was not pushy or forceful. He was extremely helpful , courteous and considerate.

brianmelr

Dec 28, 2013

I am retired and was looking for a vehicle to down size from a mini van that i had owned since 2005. I was greeted at the door of their showrooms by- Ms Dalia Levin -Epstein .Not knowing if they had a vehicle to suit my needs.. Ms Dalia Levine-Epstein.Greeted me with a smile and listened to my situation and what i was trying to do .I found her very very helpful, she did not try to sell me on a vehicle that would, < NOT> fit my purpose. In Fact . I was lucky, a short time before a vehicle had been taken in by them on a trade in .With her knowledge of their inventory.I was able to see their recent trade in .The cost was a little more than i had intended to spend .How ever with the personal service and information and history of the vehicle that she was able to give me .I had confidance that this would be the vehicle for me.I would recommend going to see her if you want proffessional, friendly, to the point buisness help, to help you select a vehicle. of your choice. ....I also found all the other people working their very social and friendly.Thank you Brian Golds.

naples01

Dec 27, 2013

This is my second Honda that I have leased from Germain. My previous Honda's I have purchased. I have dealt with Karen Attewell both times and for my most recent purchase on Dec 14,2013. Karen is great to work with. She truly cares about her customers. I wasn't sure if I would be able to lease another Accord due to personal circumstances but she listened to me and she made it happen. I 'm always impressed with her strong desire to help me and her professionalism. I brought a friend with me the day I leased my new Honda and Karen was able to get him in a new Accord also. I also want to thank Ben Hartman & Mike Snell for all their help. Honda's have a good reputation and I wouldn't lease anything else. Nancy F.

ronfoster

Dec 26, 2013

Tim, Don and all the other associates they introduced us to were professional, friendly, courteous and informative. We are extremely pleased with the purchased vehicle due to it's performance, condition and price.

dwcivic

Dec 26, 2013

I wanted to lease my first vehicle and chose Germain Honda due to Honda's outstanding reputation and, most importantly, because I had enjoyed my experiences talking with the staff during prior years as a result of my involvement selling raffle tickets for animal rescue. Visiting the dealership, I had met many exceptional individuals, amongst them Mr. Seref Denizeri. I told Seref when the day came where I needed a new vehicle, I would contact him. I called Seref this past Saturday and inquired about lease possibilities. Within one hour he had arranged for my wife and me to pick up our new Honda Civic. Mr. Mike Snell was most proficient in expediting our paperwork. We found the overall experience delightful and just wish every major purchase could be this easy! We were surprised how luxurious the vehicle is, and look forward to the next three years and beyond driving our new Civic.Happy customer :o)

claireunnerstall

Dec 23, 2013

Seref was great! He catered to my parents and I and answered all the questions and concerns we had. I happily left with my new (pre-owned) car and I know my parents will be going back to this dealership when they are looking for a new car as well.

olgusa

Dec 20, 2013

Did not think i would end up with an early Christmas present this year... what a great deal is when a sales person knows how to listen and satisfy one customer's requirements! John has been very attentive, helpful and knowledgeable. I am very happy with my new car and very pleased with customer service at Germain Honda of Naples.. Excellent job !!! Thank you..

Tcwilliams

Dec 16, 2013

This is the 3rd vehicle that I have purchased from Seref and Honda. I would not go anywhere else! Seref is always very knowledgable, works with financial constraints and is very attentive the needs of his client. He goes out of his way to make you feel comfortable and he feels comfortable comparing Honda up against any vehicle that you may be considering. Look no further, he's the one to go to!!

RoibChe

Dec 14, 2013

Karen was outstanding -- even more customer-driven after the sale. She has high energy, is alert to problem situations, is a good listener, and possesses a keen sense of urgency to meet customer needs. Karen is a problem solver. We are so impressed that we are sending an appreciative detailed letter to General Manager Bob Kennedy-Edwards for Karen's great service

Hotel

Dec 13, 2013

I waited for my car and it was "fun" to sit there and to the employees converse with customers as well as each other. I would say it was a "great"experience!

CGREEN6411

Dec 12, 2013

I recenty moved to Naples and needed repair work on my Honda CRV. I called and spoke with Anthony Landestoy. He had me bring the car in for their repair review and quote. He was very friendly and professional and called with with cost before ordering parts for the repair. When the part came in, he called to let me know and scheduled the work. They did a wonderful job for a very reasonable price. They are the BEST and Anthony is AWESOME!Cheryl Green

lcarino

Dec 12, 2013

Hello! It never ceases to amaze me that Seref Denizeri walks into our path just at the right time. He has been our friend and salesperson for some time now and always has our best interest at heart. My husband and I had our cars in for an oil change and as we were waiting, Seref came into the waiting area for some coffee. At that time, he walked over to say hello to us and asked us why we were there. He smiled and said, let's talk, I think we can do that trade now on my civic. I said, REALLY, totally was not expecting that! So guess what! I'm in a new 2013 Civic; just like that! But, not only that! Seref traded out my husband's FIT for a 2013 Civic also! He did his magic and as always; it all worked out for the best! So, thank you Seref for your honesty, integrity and your GOLD status!!! We appreciate you!

honolulu718

Dec 10, 2013

My wife and I went in to have an oil change on our 2011 Honda Odyssey and to look at the 2014 Odysseys. After dropping off our vehicle at the service desk we went into the showroom and were met by Glen Hebert one of their sales people. We told him that we had a 2011 Odyssey in for an oil change and were just looking at what the new 2014 Odysseys had to offer. Glen asked what we had and what we were looking for and took us outside and showed us the models we were considering. I usually don't like talking to car dealers because of the hard sell tactics between the salesman, manager and myself. Our experience with this salesperson was very low pressure. We were able to come to a deal which I thought was fair and we went home with a new car! Everyone at the dealership was interested in what we wanted and didn't want to waste our time on other products or services we didn't want. I would not hesitate recommending this dealer and in particular Glen Hebert, our sales consultant to anyone that asked me about our new Honda.

lkalman

Dec 10, 2013

My experience was great. Everyone was very nice. Quick and easy to fine a car I like and that fit my budget. Thanks for the help!!

CindyBee

Dec 8, 2013

George is one of the nicest people I have ever met. He helped me out with my new purchase, and made everything great. Germain Honda is the only place I take my Hondas, 110% service every time!

lesliechepenik

Dec 1, 2013

We came to Germain Honda to compare the price for leasing a new 2014 Accord against a price we had been quoted elsewhere. From the moment we entered we were made to feel comfortable by Seref. He listened and understood that price was of the utmost importance. He worked hard to get us the best deal which met our needs. We found the staff there to be friendly and professional. They made the car shopping experience easy and very pleasant. We were extremely happy with the deal that was worked out and absolutely know they gave us the best deal possible to get at any Honda dealership.We highly recommend Germain Honda to everyone we know.Thank you so much for working with us.Sam and Leslie Chepenik

Joan Tierney

Nov 27, 2013

I recently turned in my Honda CRV for a newer model. I had worked with Seref Denizeri in the past and I made this purchase through him also.He is easy to work with, courteous, and thoroughly knowledgable about the product he selling.

nickjmonks

Nov 26, 2013

Seref was very helpful and reasonable with us, I just needed a car to get me from point A to point B and he understood that instead of trying to convince me to get a more expensive model with options that I just did not need.

Hillcrest38

Nov 25, 2013

Over the last 2-3 weeks I've had problems with my Honda Accord a/c system e.g. freon leak and replacement of the heat motor. In the courseof diagnosing and ultimately solving the problem Lee Glesmer and his technician Larry were very polite, patient and professionalin their efforts to alieve my frustration {since I had to return the car to the service more than once}. As a matter of fact they made it a pleasant experience with the hot coffee and free car washes! I can testify with some perspective since I've been a Germain Honda of Naplescustomer for over 20 years. I'm hopeful you'll give recognition to Lee's excellent customer service performance. Thanks. Dan Wilder

mgirse

Nov 24, 2013

Professional courtesy was a large factor in purchasing my vehicle. Tim, Daryl, and Peter were a joy to work with. Fell a little short on the "tire pressure light" issue.

Z J Michalow

Nov 22, 2013

Armand went above and beyond what we ever expected in friendliness, courteousness, and professionalism. I rate Armand at a ten out of ten and highly recommend him.

zmichalow

Nov 22, 2013

Armand went above and beyond what we ever expected in friendliness, courteousness, and professionalism. I rate Armand at a ten out of ten and highly recommend him.

Jahaziel and Marcela Solis

Nov 21, 2013

I have been given this rating because they helped us till the end to get approved and even lower interest rate. They very awesome guys and will recommend everyone to go there if they need a car. They where always nice and respectful and very honest. I really enjoyed dealing with them from the 1st day to the last Day. Thank you guys on behave of me and my wife

jazzsolis05

Nov 20, 2013

I have been given this rating because they helped us till the end to get approved and even lower interest rate. They very awesome guys and will recommend everyone to go there if they need a car. They where always nice and respectful and very honest. I really enjoyed dealing with them from the 1st day to the last Day.Thank you guys on behave of me and my wife

cnylese

Nov 19, 2013

Raphael was a pleasure to deal with. I have an interlock device on my car and he handled my situation with care, respect and discretion. It was greatly appreciated! He made recommendations for future service, was friendly and non-pushy. He is the best service personnel I can remember dealing with. I will ask for him next time I visit Germain.

Pam Stracka

Nov 18, 2013

John was very friendly and helpful. It was a painless experience. John has also been quite helpful assisting me after the sale was completed. I will definitely recommend John in the future to our friends and associates. Pam and Peter Stracka III

catdogs39

Nov 18, 2013

John was very friendly and helpful. It was a painless experience. John has also been quite helpful assisting me after the sale was completed. I will definitely recommend John in the future to our friends and associates. Pam and Peter Stracka III

tanyascrappy

Nov 18, 2013

I purposely drove over 13 hours to purchase my vehicle from this dealership simply and solely because of the service I received from Don Banas. I cannot say enough how helpful, pleasant and honest he was during my entire purchase process. He even helped me complete the transaction as I was hospitalized! The only discussion point I may have made is that my price wasn't negotiated as I would have liked, but the service more than made up for that.Tanya Westbrook

Deb Laveen

Nov 16, 2013

Jesse was very attentive and informative. The staff was also very accommodating during the bying process

Mppp

Nov 13, 2013

John was very helpful as well and was great at showing me the extras on the car. I new what I wanted and told him and the car was ready before I came in. They were very patient while I made my decision and were not pushy or condescending. I would send others to this dealership.Love my new Accord.

Adriangl239

Nov 9, 2013

I am very pleased with the deal I was able to receive thanks to Seref. I was also pleased with the way Alejandro was able to explain to me the way the whole process of purchasing a new vehicle took place. Overall a great buying experience.

GRScully

Nov 9, 2013

I had a very pleasant experience buying my new Civic at Germain Honda. It has been a long time since I've purchased a new vehicle and Seref walked me through the process and explained everything extremely well. He even made me laugh with his "impression" of Robert DeNiro! I had already been shopping for cars (not Honda) previous to visiting Germain Honda and for some reason I had felt uneasy and a bit stressed while at the other dealerships. I felt a peace and comfort that was entirely different this time! I even took a little look at an Accord but somehow Seref knew that the Civic was "my car"...he couldn't have been more right! The 2013 Honda Civic is the perfect car for me. I love it! Seref took the time to listen to my needs and concerns and addressed them accordingly. I might have found a slightly lower price at a Honda dealership further from my residence but it will be worth it to have my dealership close to home that I can count on.

nancybmoore

Nov 8, 2013

I had a wonderful experience with Dalia Levine-Epstein. I highly recommend using her. She is well informed, friendly, and treats you like a friend which you will become after using her. We reached a fair price that I was happy without any angst at all. They, as well as I, wanted a win-win situation. I will always by my car from Germain Honda.

bigmomma321

Nov 6, 2013

I needed service after a long drive. Easy to find from phone. Called and came over. Mr. Landestoy is Very friendly and business oriented. Very helpful and went out of his way to make me comfortable on all aspects of being there. The service was very smooth with no problems. They even helped me with the wipers. Great deal! I was so surprised when I went to get into my car and it was beautifully wash . The tires were even dressed!! The man that washed the car is a keeper. Lets not forget about Anthony too! I will always come back and be a customer. I will also recommend this dealership to all. Many thanks Anthony for making it all come together. Mrs. Lisa Parisi. I am sorry that I did not write earlier but did not have a computer. I can't wait to tell the dealer ship that I use in New Jersey. They should follow your lead.

baileybella

Nov 5, 2013

Karen Attewell is one of the best Sales and Leasing Consultant I have met. She is very professional and has a great personality and knows all about selling a vehicle. She is also an honest sales lady. I would highly recommend her to family and friends. A great asset to Honda Company.

sox

Nov 4, 2013

Great experience. Professional friendly customer service.

Dcrana

Nov 2, 2013

John McDonald made it a great experience to help us lease a new honda for my mom that lives in Naples. Service was exceptional and would recommended very highly.

djakiela

Nov 1, 2013

I stopped by the dealership to just browse and John came by and assisted me with selecting a new CRV to test drive. He explained the differences in the features available and helped me select the vehicle I was looking for. I did not intend on buying but John was great at showing the positive features of the Honda and how it compared to other SUVs. After purchasing the vehicle he spent quite a bit of time setting up the blue tooth and expaining again the features of the car. John was excellent!

sartorianthony

Nov 1, 2013

It was a pleasure working with Seref on the purchase of our new Odyssey. Seref was honest, professional and fair. He was attentive to our needs and made the car buying process painless. My wife and I our happy with our new Odyssey. We have twin babies and this car filled more than our needs. It was great to work with Seref and anyone looking to buy a new Honda should go see him. Thank you SerefAnthony and Traci

A NY state of mind

Oct 29, 2013

Great customer service. I was made to feel comfortable by all .my sales consultant was knowledgable and all around professional. The entire process was a testimony to a positive buying process and a customer friendly dealer culture. Thank you to Glen and Ben. I would certainly recommend this dealership and will return for future business.

jackandsally

Oct 28, 2013

We recently purchased a new Honda Odyssey. Dalia was the most knowledgeable car salesperson we have ever had the privilege of dealing with. She knew the car inside and out. Dahlia's friendly,honest, and outgoing personality was a bonus. If you want a quality vehicle from a very reputable dealer, go to Germain and be sure to ask for Dalia. Jack and Sally Milne, Naples, Fl.

jackandsally

Oct 28, 2013

We recently purchased a new Honda Odyssey. Dalia was the most knowledgeable car salesperson we have ever had the privilege of dealing with. She knew the car inside and out. Dahlia's friendly,honest, and outgoing personality was a bonus. If you want a quality vehicle from a very reputable dealer, go to Germain and be sure to ask for Dalia. Jack and Sally Milne, Naples, Fl.

TheWhitelo7us

Oct 25, 2013

Michael Snell was our finance officer when buying our new 2014 Honda Accord. He has been our finance officer for the last four Honda's that we have purchased and has done an excellent job! He is very patient and he does an excellent job explain all of the forms and documents that must be signed. He makes will make sure that you understand what you are signing before signing. He gives you the all the options that Honda offers and lets you know how much those options will be before continuing. Michael is very nice and very easy to talk to. He will not push you to buy any additional offers that Honda offers if you decide not to partake in those offers. He will respect your choices but also make sure you know exactly those choices are. I was very pleased with the service that was provided from him and hope that he will continue to be our finance officer with our future purchases. Thank you very much!!!

andy0021

Oct 24, 2013

I purchased a new 2014 Honda Accord (my first car) from Seref and the friendly folks at Germain Honda. Seref has sold four Honda vehicles to our family. We will always return to purchase a new Honda from Seref. When I go see Seref about a car to buy I do not feel as if I am talking to a "salesman." I am talking to family!! Seref has become a part of our family through the relationship that we have developed from buying Honda cars. Seref will actively listen to your concerns and will do his utmost best to achieve your wants and desires, while attaining an obtainable goal. He will not set you up for disappointment nor will he pretend to hear you or sell you something that you really do not need. Seref has the best personality of any one I have met. I personally look up to Seref as a role-model! I am sadly moving away from Naples, Fl to Marion, IL, but I will come back to Naples, FL to buy my new cars from Seref. Seref sets the perfect example for going above and beyond for his customers and believes wholeheartedly about taking care of the customers and their needs. Seref is very personable and very easy to get along with. He will spend his time and not make you feel rush or pressured into buying a car. He gives you time to make a decision and room to ask questions. He will answer your questions accurately. Seref is very knowledgeable about the cars that he is selling and by the off chance he does not know something he will find out for and get back with you very promptly! Seref in my opinion is one of the best salesmen I have ever met!! I could go on about how great Seref is, but I will end in this. If you are buying a Honda car go see Seref, he will treat you right and you will feel like a winner coming home from the dealership!! Thank you so much for all you have done Seref!!!!

throop16

Oct 24, 2013

This was a great company to deal with. My overall experience with the staff was outstanding. Tim did a great job following up and making sure my needs were met. I drove 4 hours to get this car from Germain Honda and it was well worth it !

Satifsfied Customer

Oct 18, 2013

Mr. Denizeri was excellent! His professional manner, knowledge of the cars, friendly understanding communication skills made for a very pleasant experience. He also appeared to have our best interest in mind and was honest and forthright. In addition, the financial, paperwork, transactions handled by Mr. Amory was efficient and painless. We would definitely recommend this dealership and specificily Mr. Denizeri to our friends and family.

chris10538

Oct 18, 2013

Mr. Denizeri was excellent! His professional manner, knowledge of the cars, friendly understanding communication skills made for a very pleasant experience. He also appeared to have our best interest in mind and was honest and forthright. In addition, the financial, paperwork, transactions handled by Mr. Amory was efficient and painless. We would definitely recommend this dealership and specificily Mr. Denizeri to our friends and family. Linda McFadden

Fergoe239

Oct 16, 2013

Dalia was great to work with! We had a wonderful experience and she went above and beyond to get us in the perfect van! We will definitely recommend Dalia and Germain Hondamtomour friends and family!

kellylee78

Oct 11, 2013

Karen did a great job assessing my needs and meeting my requirements. She followed up well and made the overall experience as pleasant and fast as possible. Thanks, Karen!

Jane in Naples

Oct 8, 2013

We had a very positive experience with Armand Lopes and all of the folks at Germain Honda. We knew we wanted to buy a car on 10/6/13---and Armand wasted no time in showing us the cars we asked to see from our previous internet search. He was knowledgeable and friendly. The entire process was a pleasant experience. The gentleman in finance (Michael Snell) was both professional and proficient as well. We are "return customers", having bought a previous Honda from the dealership. We will be happy to recommend Germain Honda to our friends and family. Sincerely, Jane and Kim Butts

bpigevans

Oct 7, 2013

I looked online for Honda of Naples and what they were offering. I made an appointment to go and see the 2013 Honda's. I was greeted at the door and promptly was introduced to Serif, what a wonderful man. My Mother accompanied me and Serif treated us both like family. After telling Serif what I did and didnt like he showed me the ones I would be interested in. He listened to what I had to say and explained all the different parts and features in great detail and answered the questions in depth. His information and knowledge was outstanding, and could not have been more helpful . The prices were true relating to the website and he gave me a great deal that was better than expected.I was very happy and upon leaving, my Mother said she felt as though we made the right decision. I agreed completely. Serif, thank you for making this experience so joyful. I'm very pleased with the Civic.Betty Evans

JaneButts

Oct 7, 2013

We had a very positive experience with Armand Lopes and all of the folks at Germain Honda. We knew we wanted to buy a car on 10/6/13---and Armand wasted no time in showing us the cars we asked to see from our previous internet search. He was knowledgeable and friendly. The entire process was a pleasant experience. The gentleman in finance (Michael Snell) was both professional and proficient as well. We are "return customers", having bought a previous Honda from the dealership. We will be happy to recommend Germain Honda to our friends and family.Sincerely, Jane and Kim Butts

smetanka995

Oct 7, 2013

John was very knowledgeable of the product. Also he was courteous & knew the customers needs, replied when he said he would. I believe John is a great asset to Germain Honda. It was pleasure doing business with him. Mike & Patti Smetanka

paylesstax

Oct 3, 2013

Armand went above and beyond my expectations in terms of service and made everything run smoothly which is great considering the purchase was made from Canada.

B&T N.

Oct 3, 2013

WONDERFUL car buying experience! We would recommend this dealership to anyone who is in the market to purchase a new car. GREAT staff! Definitely will return for any future purchases. Thank you!

L Garza

Oct 3, 2013

I began my search for a used, economical, daily driver and briefly stopped at the dealership simply because I was driving by & I'm glad I did. This was the first dealership I visited & after visiting a few others like any smart shopper it ended up being the last. I didn't see anything that interested me when I first stopped by, but I let Mr. Robert Wallace know what I was looking for and he helped me find the right vehicle by contacting me and advising me of other vehicles & new arrivals. He was persistent in helping me find a vehicle without a lot of sales pressure. The day I decided on a vehicle, I arrived at the dealership ten minutes before closing. Mr. Wallace and staff greeted my family & I with a smile as if it was still early in the day. I test drove the vehicle and a short time later my search for a vehicle was over. Great customer service and great value leaves me very content with my purchase thus far & I will come back to Germain when looking for my next vehicle even though I live an hour away. My experience at Germain Honda was a positive one and if you're searching for a vehicle, I would recommend you give them a try and post a review of your experience.

gtp2801

Oct 1, 2013

We recently moved to Lee County from the Northeast, and wanted to purchase a new Honda Accord. After a lot of dealer research and talking with a few other area Honda dealers, I decided to expand the search regionally in hopes of finding a more reputable and highly rated dealer who wanted my business. I first contacted Germain Honda of Naples on Labor Day, while they were having a very busy Holiday Sale going on. A very pleasant and highly professional consultant, Nicole Stuckey, took the call and answered nearly all my questions. I sincerely appreciated her honesty when asked questions to which she did not immediately know the answer. For those few, she offered to research them and promised she would call me back as soon as possible with the answers. Given that I knew they were so busy that day, I certainly did not expect the call back I received from her very shortly thereafter. She had my answers and I immediately began working with my Sales Consultant, Seref Denizeri. My requirements were rather unique in that I knew what I wanted, but needed to complete the entire transaction via telephone, Fedex and e-mail as I was out of state at the time. Mr. Denizeri went extensively beyond any reasonable expectations I could have had with respect to streamlining the entire purchase process. He and the Germain Honda Sales Support team (many of whom work in the background to make the process seem uncomplicated) literally made it painless by working directly with my insurance company, organizing and managing the temporary registration process, vehicle add-ons and installations, and even arranging for delivery of the vehicle and mailing my permanent registration tags to me when they received them. There were several other examples of his and the team commitment to the process and the customer. He is an expert customer service oriented sales consultant who will do everything in his power to make his clients happy. His communication, reachability, and dedication truly made me feel like I was getting highly personalized service from a dedicated consultant even though I knew he had many other transactions to manage.Equally impressive was the post-purchase follow-up we received from Nicole S. in which she wanted to be sure that we were happy and offered assistance with anything we might need regarding our new Honda Accord. Although I do not recall their names, I know there were several other employees who personally assisted with my purchase and delivery. They too deserve high praise. The purchase of my new Honda Accord from Germain Honda of Naples was indeed the best overall experience I have ever had with buying a new vehicle. If youre looking for the best buying experience, a great price, and completely over-the-top professional customer service, look no further than Seref, and the entire team at Germain Honda of Naples. They clearly value their customers, and they have earned my loyalty and their accurate and admirable rating on this invaluable website.

NeilKelly

Sep 30, 2013

If you are in the market for a new Honda, I would enthusiastically recommend that you go to Germain Honda of Naples. I worked with Dalia Levine-Epstein on the purchase of a new CR-V and the entire process was a delight - not what I'm accustomed to in the purchase of a new vehicle. She was very thorough in her description of the vehicle, and answered all my questions both on the day and by email later. We agreed on a price and she arranged for all the paperwork to be completed before I went back to the showroom to purchase the vehicle. The whole process was smooth, efficient, and a pleasure.

NeilKelly

Sep 30, 2013

If you are in the market for a new Honda, I would enthusiastically recommend that you go to Germain Honda of Naples. I worked with Dalia Levine-Epstein on the purchase of a new CR-V and the entire process was a delight - not what I'm accustomed to in the purchase of a new vehicle. She was very thorough in her description of the vehicle, and answered all my questions both on the day and by email later. We agreed on a price and she arranged for all the paperwork to be completed before I went back to the showroom to purchase the vehicle. The whole process was smooth, efficient, and a pleasure.

rms2530

Sep 28, 2013

We received excellent service! Michael Gorman was extremely patient answering all of our questions and more importantly listening to our concerns. We did not feel rushed into making a decision / choosing a vehicle. He went over the features of the car demonstrating thorough knowledge.Michael Soles the new sales manager was very efficient and expedited all of the transactions to ensure that we would be able to pick up the car the following day.Michael Snell was also very efficient, patient, and thorough with all of the financial aspects of the purchase. The whole experience was efficient and stress free. We are very excited with the purchase of our new Accord and the great experience at Germaine Honda.Thanks for the great experience!Rosa &Tony

wsaladino

Sep 28, 2013

My overall experience was a positive one. I found a car that I liked at a reasonable price. The sales staff were both professional and friendly.If I were to buy another car, I would not hesitate to see what Germain Honda has to offer.William P. Saladino

William P. S.

Sep 28, 2013

My overall experience was a positive one. I found a car that I liked at a reasonable price. The sales staff were both professional and friendly. If I were to buy another car, I would not hesitate to see what Germain Honda has to offer. William P. S.

buggys1250p

Sep 27, 2013

We were made comfortable, and all questions answered to our satisfaction. John McDonnell continues to follow up to answer questions we may have... that's especially appreciated, as it takes time to get acquainted with the bells and whistles... Paul and Sharon GeffertOlde naples

lotom

Sep 27, 2013

Seref was by far nothing like any car saleman I've dealt with..such a professional....curteous and helpful man.I thought I was sitting with an old friend...His knowledge of hondas was impeccable...I would send anyone I know to him...The service was the best...FIVE STARS PLUS FOR SEREFThank YouThe DiGiorgios

Linda D.

Sep 25, 2013

This was the best experience I have had buying a car and my very first Honda. I highly recommend Seref who listened to my needs and put me in a beautiful Honda Civic ExL at my affordable price. The staff was also thoughtful and courteous. Seref sat in the car with me and explained all the bells and whistles and answered all my questions with great patience. A great car buying experience! Thank you! I love my car.

7898sue

Sep 24, 2013

i rated all superb due to the professional staff we dealt with. Also, we were very much impressed with the all around knowledge of honda vehicles. Not only were they professional and knowledgable but they were extremely friendly and imformative and took the time to work with us and answer all questions and demonstrate every feature in the Honda CRV we purchased.

bonnieroth3

Sep 23, 2013

This is my third Honda purchase in less than a years time. When my 2013 Civiv was totaled I called Seref and told him I needed another car, but they were about to close. He graciously said he would stay open for us. And, even though it was way after closing time we did not feel rushed nor were we made to feel like we were being an inconvenience. After I explained to him about the accident, his heart felt concern about the well being of the people involved in the wreck was so refreshing. His first thoughts were not about making a sale but about my family. To me that says more about his character than anything else. I will be moving to Arkansas in May but when I'm ready to buy another car Lord willing I will be able to fly back to Naples to purchase from Seref. There was never any pressure, and he made me feel so at ease. He gave me the best deal he could and actually bent over backwards for me so I could get the CR-V which works better with my family of six. Not only is he not one of those pushy salesmen but he made my family feel important and special. My son, who will be in the market for a car soon, told me how uplifted he felt when we left Seref's office, and you could tell Seref was sincere not just hoping for a future sale. We truly feel like family when we are with him. I tell every one I know to go see Seref at Germaine Honda to get their next car. Thank you Seref and May God bless you richly! Bonnie Rothenberger

intercontinental

Sep 23, 2013

I must say we had an aboslutely great experience today at Germain Honda. Alex was absolutely terrific. He explained everything very clearly and worked with us in order to get this deal done. His knowledge of product was impressive and his smile made the process much easier. Absolutely would recommend my friends to go see him. Great experience and Germain should be commended for hiring him!

katladi

Sep 22, 2013

I have bought three cars from this dealership. It is always a pleasant experience. Mr. Armand Lopes is a fair and honest salesman and I enjoyed doing business with him.

Aldorah

Sep 21, 2013

Alex Armas was the perfect salesman, patient, intelligent and easy to work with. He gave us space to decide while answering all our questions. Everyone at Germain was courteous and friendly. The quality of the car exceeds our expectations, with the bonus of having an attractive appearance. The price seemed reasonable and was within our budget. The add-on warranty and protective finish were presented to us and they seemed to be reasonable to prolong the service and appearance of the car. Overall, our experience was pleasant and we came away with a car that is economical on gas as well as protective of the environment. Because of our experience and the quality of the car, I would give Germain and Alex Armas the highest rating for car dealerships.

forgot

Sep 21, 2013

John was a true gentleman. extremely polite and courteous, well organized. He was a good salesman without being pushy. I felt he was being honest with me.What I disliked however was the $699. dealership fee. What a rip off. Sure adds to the price of a car.

asinger

Sep 19, 2013

SInce moving to Naples we became big Honda Fans. This was our third purchase and each time Seref has been our Sales contact. Well, we actually make sure to go back to him. He listens to our needs and takes the time to guide us to the right vehicle. There is no pressure to make quick decisions, Seref, makes one feel comfortable. He is a great ambassador for not only Germain Honda but for Honda as a brand. Needless to say, this was not our last visit to Germain Honda ans Seref. Having been in a service industry myself for over 20 years, his personality, dedication and willingness to service his clients is second to none. Thank you !

Evelynzambrana

Sep 19, 2013

I am generally intimidated with car dealerships but with John McDonnell, Sales Consultant, and Don Banas, Business Manager, they made my car buying experience effortless and pleasant. John's customer care from the beginning to the follow up after my purchase truly sets him apart as tops in my book. Don gave me expert advice and made me feel comforted with the financial aspect that it was the right decision. I highly recommend these gentlemen for all your car buying needs.Great job! Sincerely,Evelyn Zambrana

DanSchoonmaker

Sep 18, 2013

Spoke to tim in used car sales.. very easy to deal with and talk to.. no pressure... Purchased a 2011 civic blue... Spoke to tim about a shake in the wheel and he said it will be taken car of.... when i went to get the car all the techs had gone home, so i could wait till monday or come back, well i wanted my car so i came back with the car..Service: George Donovan Spoke to george about the issue he said not a problem we will take care of it.. after the car was fixed i asked him what the charge would be to have just the front rotors cut since there was a pulsation from the wheel when i hit the brakes.. he asked when i got the car and i told him...10 minutes later he says have a seat...next thing i know the car is being driven back into the shop. he said i got you covered... When i got the car back i drove home to cape coral never looking at the car, when i got home i got out and looked and this guy got the front and the rear rotors cut and they put new pads on it as well. WAY more then expected and very pleased as well. This is the ONLY dealership i would recommend, ive worked the industry for 20 plus years and never have i gotten service like this nore have i ever seen a service writer take care of a customer like this.. Best part they did NOT owe me anything and was charged Nothing..Bob Kennedy-Edwards: I wanted you to know that whatever you are doing in your dealership.... Keep it up!!!!! this was by far the best ever and i will come to your dealership the next time im looking for a car

esmeraldadebrasil

Sep 17, 2013

Quiero tomar esta oportunidad para manifestar mi satisfaccion con la reciente compra hecha a Honda la cual me brindo un excelente servicio al cliente, desde que ingrese a la tienda me atendieron con mucho respeto y dignidad quiero agradecer especialmente al vendedor Mr. Seref por toda su amabilidad, ayuda y consejos durante mi visita, tambien me gustaria recomendarlo con mi Comunidad Hispana como una persona, antes que vendedor, gracias por Su esfuerzo y su sinceridad, ha sido el primer vendedor con el cual me senti en confianza y sin ninguna presion a comprar, a parte disfrute muchos las platicas y anecdotas, nuevamente gracias por su ayuda y servicio siga adelante vendiendo muchisisimos carros,,,,,, !,,,,,, Mi gente Hispana a comprar y buscar a Mr. Seref,,,,,,,,,,.Atentamente,Cristina

Laurie1956

Sep 13, 2013

Seref Denizeri, A man with a great smile and excellent in customer service . Seref is a master at what he does, his knowledge of the Honda brand and his ability to bring insight and understanding helped us find the cars that would work for us in our Airport Shuttle business. Seref is a delightful man with great stories and sense of humor, he worked hard and long hours to get us the best deal possible.He made us feel comfortable and answered all of our questions. He worked with us in trading in two used cars and buying two new cars.The friendly atmosphere he created was a pleasure and we had a great time sharing stories and laughing.As we all know, purchasing a car is a big deal and a lot of paperwork and time spent at the dealership .I can say, that this was one of my best experience with a salesman and the team at Germain Honda of Naples.I want to give a special thanks to Peter Amory for going the extra mile in helping with all of our paper work and Thanks to Seref for all you gave in getting us the best deal possible.I highly recommend Seref Denizeri and want to buy my next car from him!Many thanks,Laurie and Gary Denela

Mags74

Sep 3, 2013

Seref is great! He explained everything this Honda model offered which helped me make an educated decision. He was nice and funny so it made the whole experience pleasant. Everyone involved in the purchase were friendly, they seemed to be efficient and made the process "painless" ....so I thank you. The car itself is good, however some of the newer features were included and not the old standard things which I am used to. Honda don't sell yourself short. Overall I got what I wanted for the money I wanted, and its great.

Dori3

Sep 2, 2013

I've always dreaded car shopping..not any more. From the minute I walked in, the entire staff went out of their way to make me comfortable, offering fresh brewed Starbucks coffee and even cookies. Bob Kennedy-Edwards' outstanding customer service was surprisingly both pleasant and productive, not pushy in the least, helping me sort out what vehicle was right for me. Seref took the test drive with me, providing vehicle information and answered questions I had. He coached me through successfully using unfamiliar vehicles features such as the standard rear camera and set up my cell phone for me in another standard feature, Bluetooth. I love that the vehicle comes with an insert for the trunk that can be easily cleaned or shaken out and rear mudguards. I can't imagine a reason to go to any other dealership.

customer8989

Aug 26, 2013

The sales and customer service agents were friendly and capable. Peter Guerrero and Jesse Palma helped me. The van I bought was a good price and a good deal. The dealership walked me through the process and had me driving away in a new van sooner than I expected. Thank you!

danajpasternak

Aug 26, 2013

My new 2013 Honda Accord EX-L is my third Honda and my first from Germain. It's a much superior vehicle to my 2011 Honda Accord EX-L (which has been a great vehicle). Germain, and John McDonnell in particular, took great care of me explaining all of the new features of the Accord. Everything worked as promised. Peter Amory, on the finance side, crafted the lease so that it met all my requirements. Germain bent over backwards to deliver exactly what I wanted. I got a great vehicle (the 2013 Accord replaces my 2002 BMW 530i), great service and a great price. I would not hesitate to recommend John McDonnell and Germain--you'll be pleased with the experience and get a great car to boot.

carjo4749

Aug 25, 2013

I have purchased Honda automobiles for 30 years, from five different dealers. I would rate my experience at Germain Honda as the best. The entire process began with a visit to the service deparment to have my 2011 Honda Pilot serviced. Lee Glesmer greeted my at the express line and got my Pilot service started. I mentioned to him I was thinking about trading this car in for a new vehicle. He immediately put me in contact with Alex Armas. Alex showed me a 2013 Honda Accord EX and explained all the new updated features. I explained that I was having house guests the following week and would need to keep to Pilot to transport everyone. He called the next week to keep in touch and let me know he was available for any questions. I was able to get back to him on Friday, 8/24, and we made to deal. He had my Pilot appraised and laid out the cost of the new Accord. The deal was made and Peter Amory walked us through the paper work. The entire process took about an hour. After the paper work was finished, Alex went through the operation of the car again. I felt the entire operation was very professional and everyone was extremely courteous. I would highly recommend this dealership to all my friends.

Honda buyer

Aug 24, 2013

This dealership was helpful and efficient. I was able to drive away in a new van much faster than I expected.

cmcorbett

Aug 24, 2013

We traded in our honda pilot for the honda ridgeline. Jon made this process incredibly simple. We also order the receiver and ball for the hitch and had a one day turn around on delivery. Wonderful experience.

Melissamars79

Aug 24, 2013

We recently moved to Naples from Miami and we have Honda vehicles so were going to Germain Honda for service and by the way Ralph in the service department is awesome. We have to start out by stating we were very impressed with the way we were treated at this dealership. We went in to take a look at the mini vans as our family is expanding, and we were immediately assisted by Jesse Palma. Jesse was more than knowledgeable, friendly and assisted us in the friendliest manner. Jesse answered all of our questions and concerns we had about the vehicle. We were not pressured or harassed into buying the van which is what you mainly find at other dealers. I don't know if we were ready to walk out with the van but I have to say everything was done so smoothly and most of all the price and interest rate were amazing. Ben Hartman worked it out so that we were happy with the numbers and again we were not pressured at all. The finance officer Peter Amory was very pleasant made everything run smoothly and most of all we left happy with our brand new Honda Odyssey.We had to went other dealers prior but Germain Honda was by far the best. We were given a more than fair amount for our trade in we are sure about that one as we went to many dealers, the only one that somewhat came close was CarMax but the prices for their mini vans were crazy. We bought a brand new Odyssey for less than what CarMax was selling a used one with not to mention over 8K miles. Our van has less than 10 miles.Honda really stands by their name because the 2009 Honda Pilot we traded in was great but the van really has more room and is more of a family van since we are a family of 6 going on 7. And with the price of gas the gas mileage offered on the mini van is amazing we bought it a couple of days ago and I have not really seen the needle move much for the gas, SO THAT IS GREAT!So overall we are so excited with our brand new Honda Odyssey. So thanks so much guys for giving us a great deal on our trade and an amazing deal on our new vehicle.I will never buy a car in Miami again, these guys are awesome!!!Thanks so much for everything you did for our family.The SueroLantigua Family

carol ralston

Aug 21, 2013

Best ever!! Thank you Jesse for being so patient with me and taking so much time showing me how everything worked. I'll be sending family and friends to you!

kenschwartz3

Aug 18, 2013

Loved working with Alexis. I met him when my daughter, Deborah Cunningham bought a CRV from recently. So when I was ready I called him. The dealership also made me feel comfortable as well.

smile3232

Aug 18, 2013

We went into the dealership wanting to purchase an Accord EX-L V6 in white with beige interior. We had been told by a person from the internet department to see a specific sales person. She was busy and John noticed that we were waiting. We told him our situation and he went to the manager and got permission to help us. John did a great job making us feel welcome even getting three extra chairs for our teenage children. He did well explaining the discrepancy between "beige" and "ivory" interior on the car. He got the car and as we drove, he demonstrated the features of the car and answered our questions. Never did we feel like we were being rushed or pressured. We did go through quite a bit of negotiation when it came down to the price of the car. John brought in his manager Mike to help. Over time, we came to an agreement that was acceptable to all parties. As it was getting late, Mike expedited the preparation of the car. John took the car to fill it with gasoline and was kind enough to invite our son to go with him as he did not get to go on the test drive. Even after the sale was complete, John took time to show us more features of the car. He has obviously done his homework and is very knowledgeable about the car. Overall, we had a great experience and are happy with the car and the price we paid. Germain is fortunate to have employees such as John and Mike. We will definitely return to Germain when we need another Honda and recommend them to our friends.

dreamcatcher

Aug 17, 2013

I had been looking for a used Honda at a dealer closer to my home, but the experience was discouraging to say the least. There was no bargaining and I felt like a number. Then I found the car I'd been looking for at Germain Honda of Naples. Seref, my salesman had the car ready and waiting for me to look over and take for a test drive. He even gave me some pointers with driving the 6 speed manual transmission. I believe they were very fair in negotiating the price and I also got an extra key made at a great discount. I needed a ride to pick up my new car and Germain sent a driver to my work to get me; not only on time, but early. This dealership acted above and beyond many of the other dealerships I've been in contact with.

Ken W a Satisfied customer

Aug 17, 2013

Dalia, I can not tell you how much I enjoyed dealing with you for our new Honda CRV. Can you believe it? I actually enjoyed the process! When I left Germain Honda, I felt like I had made a new friend. Thank you. Sincerely, Ken W, Estero, Florida

wendyknaggs

Aug 13, 2013

Karen was friendly and sincere in her approach when greeting us. She has such a positive and engaging personality. I told her what I was looking for and she took us to see the cars available right away. She advised us on what she thought would be the best car for my daughter. I then went to shop around to compare pricing and Germain Honda was the best! I called Karen the next day and once again she was absolutely wonderful. I came in paid for the car and Karen took care of all the paperwork so when I came back to pickup the car all I had to do was sign which took about five minutes. I then told her I wanted to surprise my daughter with the car and asked if they had a bow. She allowed me to borrow a bow and it made such an impact when my daughter saw her beautiful Civic with the big red bow. Truly a moment I will never forget! Thanks to Karen Attewell for her kindness and Germain Honda for great prices! The best experience I have ever had purchasing a car!

requestkristine

Aug 12, 2013

Lou called me at my office to give me some helpful feedback regarding one of my sales associates (I manage a large real estate office). His knowledge and experience with customer service caught my attention. When I asked what kind of sales he was in I learned he was in the automotive sales business - I just happened to be in the market for a new car! From the moment I showed up for my appointment that next weekend to the follow up on my satisfaction after my purchase, Lou was, and continues to be thoughtful, professional, attentive and committed to exceeding a customer's satisfaction.Thank you, Lou!

RaisinKane

Aug 8, 2013

We are loyal Honda owners. It is comforting to leave our Hondas with Lee Glesmer in the Service Dept. who is friendly and explains thoroughly what work is necessary and what is not needed. Lee is excellent in his field. We trust him and will ask for him every time we visit and need service.

Katherine

Aug 8, 2013

Shareff was a great salesman. Thorough, efficient, perceptive. Ask for him if you go to Germain!

kbaer

Aug 8, 2013

Sheref was perceptive and attentive to our needs. He made us feel confident about our purchase.The entire dealership handled us professionally. We drove away feeling good about our purchase.

Gretchen28

Aug 7, 2013

My 2005 Honda Pilot, which was purchased in Fairbanks, Alaska, served me very well, but since Florida is now my home, I thought it was time for a trade. I went to Germain Honda to test-drive the CRV, but then saw that the Honda Civic got even better gas mileage, so I took it for a spin.My sales person, Jesse Palma was very friendly, professional, and knowledgeable, and made the experience of buying a car a pleasure. I absolutely love my new Civic. It's fun to drive, smooth and responsive, and it's such a relief having a lower gas bill! I think Honda makes a great vehicle; reliable, comfortable, and safe. The Pilot was perfect up in Alaska, and now the Civic is just right for Naples, Florida. Thank you so much for a great trade, and thanks again, Jesse, for being such a lovely sales person.Victoria Peirce

Acdeats

Aug 6, 2013

Walked in with soon to be end of lease vehicle. Karen greeted me right away. We spoke about my options and Mike (new sales car manager) and Karen were able to get me into the vehicle I wanted at a price I wanted. Highly recommend Germaine Honda of Naples! Thanks for all your help!

penam

Aug 5, 2013

I will start out by saying that I purchase a new vehicle just about every other year. I am fortunate to be able to upgrade my vehicle this often. Having said that, the car buying experience can be very frustrating when dealing with the wrong dealer and it's staff. This time I decided on a 2013 Honda CR-V and went to Germain Honda in Naples,FL. I knew of a Sales Consultant ( Seref Denizeri ) at the dealer so I decided to call and ask for him. I was told that he had to leave early and would be out for a few days. I left my name and number and to my surprise, Seref called me back within about 20 minutes. He explained that he would be out a few days but still, he took the time to set me up with another Sales Consultant Michael Gorman. Typically, the Sales Consultant will make you wait to earn his commission. Long story short, I was treated like royalty by Michael Gorman throughout my purchase process. I have to say that this has been one of the best car buying experiences I have had in a long time. I would not hesitate in recommending this dealer. Mike P.

falcon2013

Aug 3, 2013

Seref Denizeri is the best! We just leased our 3d and 4th new Honda vehicle from Germain Honda. The reason is because this is the best dealership and group of people I have dealt with in my 45 years of buying and leasing automobiles. Everyone knows their stuff. They put the customer first and consider what is important to me in buying and servicing a car. The vehicles are tremendous and great to drive but the people here set them apart. Seref in particular is amazing, he works tirelessly to solve problems and make it possible to get the vehicle we wanted when we needed it. I don't think I will buy or lease at any other dealership Peter Watson

Dakota824

Aug 2, 2013

Simply the easiest and fastest experience in leasing I have ever had. We test drove the odyssey with Karen and received a quote from Mike on the version we liked the first day. No hassle from either person- both easy and knowledgeable. We thought about this for a few days and realized the 2013s were selling out fast so I went back in without my wife to pick one out. Before hand I called another dealer for a quote which they beat but when I went back to naples honda and met Dalia this time- she was wonderful in helping me pick the color and model for my wife-her and Ben matched their offer. So the choice was easy to lease with honda of naples. When was the last time you shook the hand of car dealers manager for giving you a great deal- thats what i did with Ben. I think it took longer to clean the vehicle than it did for them to get me signed and out the door. Peter was very quick in the details of the lease and getting the paper work done. Like I said this was easy and fast and the best part was the surprise on my wife's face when I came home with a higher model at an amazing deal. Thanks Honda of Naples.

GiselaBarrero

Aug 1, 2013

Thank you Dalia for your time and consideration on my new purchase. I sincerely appreciate your kindness and your professionalism during this process. I am grateful for you taking the time of helping me find the best deal and showing me every feature of my new car. I have to say that I am more than excited with my purchase. Best Regards, Gisela

amarcelita26

Jul 29, 2013

I had been looking for a used car for weeks now since my Mazda 626 was giving me many many issues. The particular day I came across Seref I was extremely frustrated and defeated, thinking I would never resolve my car problem. I had also been to other dealerships with no luck. Seref was very empathetic of my situation; poor credit, little to no money for a down payment, trading a car in tough condition and not wanting to use a co-signer. What impressed me more than that was how knowledgeable he was and straight forward with what he could do for me. I ended up using my mothers credit for the process and could not be more happier with the BRAND NEW car he helped us get. Where there is a will there is a way and Seref is living proof of that! If I could rate him more than 5 stars I definitely would. I will not hestiate to share my experience with family and friends.Thank you Seref for all your help but most of all for our peace of mind! He is truly a blessing in disguised.

Stoney2764

Jul 29, 2013

At first, we were not going to consider Honda (looking at a Ford Fusion instead). I just happened into Germain and chatted with Karen about what we were looking for. Understand, I have been a Chrysler person for almost 30 years. I was BLOWN AWAY by the Accord ... AND Karen! Peter and Karen made our car buying experience SUCH a joy! It was seamless, painless, and a pleasure. THAT, my friends is a new experience for us in car buying. We will be replacing our Durango fairly soon and I can guarantee you, we WILL be back to Germain with Karen for a CRV with a towing package on it.I can not tell you how thrilled I was to not only have my car delivered to me ... WITH A FULL TANK OF GAS, no less, but having my sales woman, Karen Attewell, spend 2 hours with me going over all the bells and whistles on my new Accord.Germain Honda of Naples is a treasure! This Honda Accord is a GEM! I have never been so happy!

hlgreenblatt

Jul 28, 2013

Was recommended to Seref from a mutual friend. I had done my research and knew what model and options I wanted and what I wanted for my trade in and total price. Seref was very easy to talk to, a great listener (So rare and refreshing!) and knew exactly how to come to terms in a fast efficient way. Probably the easiest auto purchase I ever had. Of course, I have only bought Honda for the last twenty years, so it usually does go pretty well ;-)

AJ34119

Jul 27, 2013

I started the buying process through the dealership's website by requesting quote. Their internet manager Anthony Marra and his associate Luz Chavez responded to me promptly. Later Seref Denizeri contacted me as they have passed on my information to him. I scheduled a test drive with him.When I showed up at the dealership, Seref was there, friendly and welcoming. I made my intention to trade in the 2007 Accord I currently own for a 2013 Accord. He let me take a test drive of a new Accord by myself and reviewed my trade during that time. He was done with the trade review by the time I returned to the dealership after the test drive.He gave me the prices of the new car and my trade and a net "out the door" amount. I made one counter offer and we had a deal. This was the smoothest car purchase transaction I ever had.This was the second purchase I made from this dealership (both Honda Accords), first one was in 2001. I changed that car in 2006, but as Germain did not offer me a good deal, I went with another dealership at that time.I would recommend Germain Honda of Naples and Seref Denizeri to anyone who is considering to by a new Honda. I will certainly return to Seref when it is time for me to find my next vehicle.

bonnieroth3

Jul 22, 2013

This is my second vehicle I have purchased from Seref. He is always very courteous and informative. I would recommend him to all of my friends buying new or used car. He will do what he can to make the purchase easy and affordable for you. Thanks toy Sheref my son has a car he loves to drive. I am sure that when my older son is ready to purchase he will be seeing Sheref.Thanks, Bonnie Rothenberger

FirstNissan

Jul 22, 2013

First I'd like to compliment our sales consultant Jesse Palma. He is a very nice, very professional, courteous and knowledgeable young man. I had come into the dealership one month prior to look at a CRV and he did not pressure me into a sale. He is an honest to goodness all around genuine great guy! I can honestly say that working with Jesse has been one of the best car buying experiences we have ever had. Ben the sales manager was great to work out a deal for us (because) we were upside down on a car we had just purchased from Nissan three months ago - a car that we no longer needed (or wanted). Michael Snell the finance manager was just super! Explained everything well. We felt really at ease signing all the paperwork. Any questions we had he answered and we did not feel rushed in the process. Honda's quality cannot be beat. It was a great buying experience. Great customer service all the way!!This dealership knows how to keep customers coming back!

Steveolm

Jul 21, 2013

Seref Denizeri did an exceptional job! Everyone I came into contact with at the dealership was professional, courteous, and most helpful. The overall price I paid was fair. My wife and I are very pleased with our overall experience at Germain Honda!

DougLeedy

Jul 18, 2013

Georgge Donovan worked hard at resolving an issuue with my door locks that noone could seem to figure out. He went the extra mile to make surre that the problem was solved.

judypizzano

Jul 16, 2013

We were VERY pleased with the respect and friendly service that we received at Germain Honda of Naples. Our sale was handled in a timely way. Alex went out of his way to help make the transition from my old car to my new one a smooth transaction. I was extreemly pleased with my whole experience.

mrdodger1966

Jul 16, 2013

My wife and I came to Germain Honda to lease a new vehicle. We were both anxious because we have never leased a vehicle before, but our entire purchase process was smooth and relaxing (or as relatively relaxing as something like this can be). The Honda sales employees we dealt with were friendly, knowledgeable and low-pressure, which was very important to us. When they realized that the service center was closed on Sunday, preventing the exterior coating application, we were provided a loaner Honda Accord until the application could be completed on Monday. Based on our experience, we will definitely be back in the future to lease another vehicle.

tiffany1667

Jul 15, 2013

The team at Germain Honda has been AMAZING through my 2 car purchases. I returned for my 2nd purchase and was equally impressed as my 1st Experience. Armand met me before I even crossed the parking lot and was so helpful. I let him know what I was hoping to do and my current situation. I never felt the "run around", he took me to the vehicles that would possibly work for me!! Once selected it was up to the AMAZING finance guys! My credit, like many, is not great. Germain Honda twice has done magic and put me in a vehicle that I love!! I would send anyone I know to work with this team! It is not likely I will ever go anywhere else again! Thank you Armand and team for the fantastic assistance in making my purchase happen in a professional, fun, timely manner!!!

jraebailey

Jul 14, 2013

We were shopping for a car for our daughter and came to your dealership to look at color choices of the Honda Civic as we thought the best deal we would find would be in Ft Myers. Our first visit was an evening visit and we met Michael Gorman - who wasn't pushy,answered our questions and was delightful to deal with. Our second evening visit (2 days later) we met Dalia who simply made herself available to us and answered more questions and then felt it was important that we meet Ben Hartman, before we leave, to discuss whether he would price match Ft Myers Honda. We found Ben to be extremely personable and told us that the dealership would absolutely price match. My husband called Mike Gorman on Friday to tell him we would be in on Saturday. We came in on Saturday (7/13/2013) and Mike Gorman greeted us and had us take the Civic for a test drive and spent a good bit of time going over the features of the car. We were completely satisfied with everything about the car and decided to purchase it. After going through all the preliminary paperwork with Mike Gorman - Mike Soles sat down with us and we finished working out the details and he could not have been better to deal with. He was terrific. We financed a portion of the purchase and had the pleasure dealing with Peter who was organized and very efficient. It was THE BEST experience we have ever had at this dealership and this is the 3rd Honda we have bought there since 1992.After this entire sales experience we wouldn't hesitate coming back to this dealership and, even more importantly, recommending it to others. Thank you sales team of Germain Honda of Naples!

agentken24

Jul 11, 2013

Every time that I have had one of our Hondas serviced, Lee has gone above and beyond to make the visit as pleasant and convenient as possible. He has extensive knowledge of our vehicles and explains everything thoroughly. I would find it very difficult to have service performed anywhere else, even if it was more conveniently located.

Tomdamore

Jul 3, 2013

I was convinced to take a costly service contract. On my first visit they took two hours to do an oil change when I asked to cancel he contract which would have meant 36 months of terrible service I was assured it wold be done. However hey never cancelled the contract and after he fact hey said I would have to pay the up charge monthly anyway and get an end of contract rebate. All of his was undisclosed . An amateur rep named Peter stated, well you agreed to the contract. Ps if yu call them stay on the line because the will never call ou back. The matter is unresolved. Do not take the service contract they are terrible.

vad22486

Jul 1, 2013

Seref is always helpful, friendly, and will do everything he can to get you a great deal and into the car you want! Been dealing with him for many years now and its always a pleasure. Thank you Seref!

joebartos

Jun 30, 2013

Seref was very knowledgeable and he and Ben work very hard to put together a deal that worked for us. They weren't pushy or aggressive.

ccarlo2013

Jun 29, 2013

We stopped at Germain to get some information on a new Civic, honestly I was looking for a car, but I knew that definitely was not going to purchase a car that day, Jesse, my Sales Consultant, greeted me outside, and I said to him exactly what I wanted. Jesse showed me every feature and advantage of the new Civic, we took the car for a drive, came back to the dealership, where we sit down to talk and do some math later, I gotta say that Jesse is not the typical person you meet at a dealership, and within an hour I was driving home on my new Honda Civic! Jesse is a great sales consultant, not just a salesman, not pushy, polite, and respectful. Definitely I purchased my car because of him! Thank you Jesse and Germain Honda!

Paul

Jun 24, 2013

We recently purchased certified Honda CR-V 2011 at Germain Honda and got very pleased service there. Skilled professional stuff was very friendly: Tim Stack and Peter Guirrero took care of everything from the moment we walked into showroom. We were impressed by detailed and professional explanation of Michael Snell and his valuable recommendations. Now we are happy with our SUV and will recommend this dealer to everyone

danhansen8615

Jun 24, 2013

I have enjoyed my experience dealing with Seref Denezeri now on two separate occasions, a lease and then I bought my lease car. He is very professional, courteous and responsive to his customer's needs. He has made me a Honda fan as well!

Mmckenzie9876543

Jun 20, 2013

I have dealt with George on several of my cars. He is knowledgable, friendly and charismatically manages my autocare. Pleasant and never pushy. Thank you.

damaso

Jun 19, 2013

I live in the MIami area and traveled to Naples to buy my HONDA because my salesman Mr. Palma and his sales manager where very professional and patient and delivered what he had promised! BEST PRICE & SMOOTH TRANSACTION !!Thank you, Damaso Hernandez

fjcrib

Jun 19, 2013

I called Germain, and Ben answered the phone, I told him that I own an Odyssey which I purchased from them, and that I wanted to trade in my Insight, he help me with the math and we set an appt. By the time of my arrival, Jesse, a nice, patient and really polite Sales Consultant, had two cars ready for me, that day was raining, however, Jesse never stopped, he drove the cars to the service area for me. I was really impresed with the Civic and Accord. I liked the Civic for Fuel Economy, but the Accord definitely looked better, and even remember, one of the Office's ladies let me drive her Accord with Tinted windows, after that, I knew that I wanted the Accord. Jesse helped me a lot from the moment I parked on the front, keep an eye on my kids during the paperwork, until the moment I drove home. He took care of car too during the Window tint and Xzilon Protection.Thank you so much Jesse and Ben!

papicondo

Jun 19, 2013

thy are very good I have the best esperiance ever good costumer service very helpful and nice thy realy want to help you and work with you the best

patmward

Jun 19, 2013

This is the second Honda Pilot I have purchased from Germain Honda and worked both times with Karen Attewell. Karen is friendly, personable and very knowledgeable about the cars she is selling. She was attentive, looked up information for me before I arrived and was able to provide me with good information about pricing, differences in the cars I was considering and which car she felt best met my needs. I would recommend Karen to anyone. She is a great sales person, not pushy, just patient, knowledgeable and very very helpful. She deserves the highest rating.

donalds46

Jun 17, 2013

It's been a while since I bought a car, last time was 15 years ago, I came to Honda to get information on the new Honda Accord, while I was walking through the cars, I met Jesse. A young person who definitely knows his product in and out, after a couple of questions out on the lot, he suggested me to look at the V6 model with leather, because my vehicle was an 8 cylinder engine, however, Jesse asked me if I really needed the extra power, and I actually realized that I didn't, so Jesse showed me a 4 cylinder Accord, which worked great for me and still saved some money. Honda was my first stop, but after spending time looking at the product and have a chat with Jesse, I decided this will be a great choice, and they gave me an offer that I couldn't refuse. I never thought that I was going to buy a Honda that day. Jesse, you made it happen!

luluboo34105

Jun 16, 2013

I was invited in to speak about the Exchange Program. Although, I was not interested because I was looking at a Passat for my next car, I went in and spoke with John McDonnell and Ben Hartman. They went out of their way to make me comfortable and I got a fantastic new lease on a beautiful new CRV. I am a very satisfied Honda customer and hope to remail one for a long time. I recommended Germain Honda and Ben and John to several of my friends at tennis this morning.

Gwendipietro

Jun 12, 2013

I was very happy with the patience of Jesse Palma for showing me the features of the car and for testing driving the car numerous times, and for not pestering me about buying a car.

Dave Kenyon

Jun 11, 2013

I was called by Kevin Poeling . He saw my email inquirery on a car. We had a great conversation and he actually estimated the trade value over the phone which many other dealers would'nt even consider. That got us to the point where we worked out the whole deal over the phone to the exact penny. Before we had met or looked at either vehicle. That impressed me even though we could have backed out by me not liking the van and or he not thinking my trade was worth what i described. However if we were both honest and it worked out we would have a deal. And the rest is history ,we pulled in and left in two hours with a new car. This would have never happened if he would not have called me personally instead of just emailing me. This was the best experience i have ever had when purchasing a vehicle. I would highly recommend this dealer .

Hawnang

Jun 10, 2013

Jesse was such an amazing salesperson to work with. I've never met anyone in sales with as much patience, generosity, and an upbeat personality as him. I honestly had no intention of driving a new car home, but he did everything he could to get me the monthly payment I could afford, and send me away in a car that I absolutely love!! I would recommend Jesse to anyone that I know!! My mother was even with me, and she approved. :) thanks so much Jesse!! You are truly a wonderful individual!!

Jenga650

Jun 9, 2013

My fiance and I were very impressed with the customer service provided at Germain Honda of Naples when purchasing our new Civic Si the other day. Our salesman, Seref, was extremely knowledgeable, and we REALLY appreciated the fact that we didn't feel pressured. As stated by other reviewers, he didn't start the "money talk" right off the bat. We felt extremely comfortable during our entire visit. I have never laughed so much and had this much fun when making car purchases in the past!

sfchupack

Jun 9, 2013

We leased a 2013 Honda CRV from Germain Honda on June 8, 2013. We have given the "great" rating because of the outstanding customer service provided by new car manager Ben Hartman and sales consultant Dalia Levine-Epstein. Our initial contacts with Ben were on the phone and via email, since we live an hour away. What a pleasure to find when we cane to the dealership that what Ben promised in terms of the vehicle lease and cost information was exactly what he had promised, and more. Dalia took the mystery out of the wonderful Bluetooth system and made sure all our questions were answered about the entire lease arrangement. Business Manager Peter Amory clearly and patiently explained various options for additional services so we could make an unpressured informed decision about our choices. We are happy to recommend Germain Honda to others.

alandmaree

Jun 6, 2013

After doing on line research for a Honda CRV we settled on Germain Honda of Naples because they had the best price and the vehicle we wanted on the lot. Soon after driving into the lot we were approached by Dalia Levine-Epstein. She was very friendly, not pushy, extremely knowledgeable about the vehicle, its features and accessories. It was a painless transaction, not what we have come to expect when purchasing a vehicle. We would not hesitate to recommend Germain Honda and would highly recommend Dalia. She was a pleasure to work with. Al & Maree Gregoire

CHATZ

Jun 3, 2013

Jessie has an outstanding knowledge of his product, he is extremely pleasant and helpful. No matter what is raised with him he competently deals with it.At 84 years of age I have purchased many cars and met many car salesmen. Of all those salesmen I would rate Jessie as No. 1.Cliff & Suzie Chatterton

fprevos

Jun 2, 2013

My wife needed to get out of her Chrysler van and into a high mpg car. We looked at a lot of dealerships before we went to Honda. Once we got there she found the Accord to be the car she liked. Seref and Mike helped us to make the transition. I would rate this the best experience of all the other times I have bought a new car. Very relaxed and comfortable atmosphere.

billym17

Jun 1, 2013

very convenient and fast transaction. i hope buying a car was always this easy. everything was processed through text an i did need to go to the dealer.

weekle

Jun 1, 2013

This is our second Honda from Germain & Seref. Great Customer Service and knowledgable sales staff. Went through all the details of the new vehicle. Really like this dealership!

Floyd

May 29, 2013

I went to Honda with a trade in. They took my trade, making me a great deal on a new Accord. Seref was with us through the whole transaction. My wife loves her new car. Thanks Seref.

Aylet

May 27, 2013

My husband and I recently purchased a Honda Odyssey from Germain of Naples. We found the whole experience to be what we expected to be. From the moment we stepped into the dealership, we were greatfully treated with our previous salesman Alex , he made sure that the experince was very pleasant and easy. Alex's personality is very unique and he makes sure that his customers have the best customer service they could have. For this reason I have send friends that were in the market to visit Alex for his quality of work.Also I would like to include the Finance Manager Peter Armory and the Sales Manager Ben Hartman for their help in making this purchase possible. I would recommend Germain Honda to anyone that I know.

57Mace

May 26, 2013

We were interested in a used vehicle to purchase for our home in FL, and I saw the Honda Pilot online at the dealer's website.We stopped in, and John McDonnell is the salesman we worked with.I've bought a few cars in my life, and know it can be a trying experience.John was a pleasure to work with, as he doesn't have the usual salesman's "BS" style - if he didn't know an answer to our question, he would say so and find out the answer to the question. He was a pleasure to work with, in my opinion, and made us feel very comfortable getting the deal done.Daryl Day was also friendly and professional to work with; explaining the process thoroughly on what steps to take since we are registering the vehicle in another state.We have purchased 2 Honda Ridgelines previously, so we are familiar with the quality of their vehicles, and look forward to our Pilot guiding us over the highways of Florida (and maybe other places) for years to come.I highly recommend Germain Honda of Naples, John McDonnell, Daryl Day, and the other employees there for anyone looking for a vehicle; new or used.Jerry & Kim MaceBonita Springs, FlandNoblesville, IN

devdem

May 24, 2013

Came in to talk about ending my lease early and getting into new 2013 accord. Jesse was very personable and knew his product. I am very pleased with how my visit went I was well taken care of by the management team as well Mike Soles and Peter in finance were all great highly recommend this dealer and Jesse to anyone looking for a nice car buying experience.

alvarezse13

May 20, 2013

Great service. They did their best to get us a deal that would work with us. Michael G and Michael Soles were great with working with us.

Marisa21

May 20, 2013

Everyone was great at the dealership especially Mike who worked with all day to get us a great deal on a new Honda. One of the best car buying experiences I have had.

jgalup

May 13, 2013

Purchased Honda because of being happy with Honda's that I have owned over the years. Feel like Honda product will hold it's value better than any automobile. My salespeople made my purchase very enjoyable experience.Jim Galup

paa650

May 13, 2013

In April of 2013 I went to Germain Honda of Naples to have my other car serviced. While waiting I sought out Dalia, who I had spoken to 2 months prior. I told her I remembered her polite manner and that I was considering purchasing a Nissan Altima or maybe a second Honda. After 45 minutes my decision was made, I now have 2 Hondas. Dalia is a superlative salesperson. She has all the positive attributes a salesperson should have. I am glad to have done business with her and I think she is a very positive asset to your dealership.

20latte03

May 5, 2013

My leasing experience from the moment I walked in to the time I drove away in my new Honda was as good as it gets. I have leased my last 5 cars.Dalia has more than met all of my expectations. She knows her products and understands the customer. I couldn't be more pleased.

HarIII

May 1, 2013

The purchase of my new Civic was a positive experience. Michael Gorman was very helpful in explaining everything to me in a very clear and professional manner. I am recommending him and Germain to my friends.

Newhondaowner

Apr 30, 2013

We have just purchased a new Honda Accord and were so pleased to find that there is still customer service available at Germain Honda. Karen Attewell took care of everything from the moment we walked into the showroom. She is very knowledgeable about the Honda product and has received many awards over the years. Michael Snell helped us get through the mounds of paper work with understanding and a smile. We were so pleased with the service we received and will recommend this dealer to friends.

bazar34

Apr 28, 2013

I was greeted at the door by Michael Gorman as soon as my father and I parked the car. The overall experience was very relaxed. It took a lot of pressure off of me to make a decision. Michael was very easy-going and very personable. He didn't try to push me into any deals that I wasn't ready for. I came back the next day to have my Acura appraised. Ben let me know from the start that they would try to give me the money I was looking for and he came through. I then met with Peter and he made signing tedious forms a painless task. Every time I called the dealership, I was greeted with extremely pleasant personnel. I would highly recommend this dealership to anyone that is looking for an excellent sales staff and great prices.

rbecherer

Apr 28, 2013

On our arrival Karen greeted us in a friendly and attentive manner, with obvious top concern for our interests and needs in a new vehicle. She explained key features of the 2013 Accord and answered all of our questions in a clear manner. Jesse joined the discussion providing additional highly useful information and assisted us in a test drive that convinced us of the merits of the Accord model. In arriving at a sale price, Ben was efficient and business-like in his treatment of a new customer. Karen provided special help in promptly securing insurance. Michael provided friendly and thorough completion of all paperwork items. In all, a highly satisfactory first experience with a quality dealership that we hope to continue a relationship with through the years with this vehicle. Thanks Germain Honda!

fs1122gs

Apr 27, 2013

He was the 1st salesmen to approch us, & we didn't have to look for one!! Very, very helpful, & great personality!!! And it was like he was working for us to find the right car!!!!

sunshinesadieindizorro

Apr 22, 2013

Mr. McDonnell was very helpful in my being able to get to the dealership since I had no means of transportation. He came & picked me up at my apt in Naples. He was willing to show me several cars within my budget & took the time necessary to finalize the sale. He allows the customer the time to make an intelligent decision regarding the choice of automobile to buy. He also was able to answer questions I had regarding the Honda I was purchasing. He is very polite & courtious.

jdziewit

Apr 16, 2013

My wife and I worked with Michael Gorman. He was tremendous. We initially were going to compare with another dealership, but we decided not to because of Michaels genuiness and candidness. He answered all our questions and was very patient and professional with us. I look forward to recommending Michael to our friends who may be looking for a new vehicle. Dalia Epstein was also very professional and informative with explaining our financial options. A very positive and enjoyable experience!!!John and Jean Dziewit

Jim D>

Apr 15, 2013

I have owned 4 other Hondas and wanted to turn in a 2004 Accord and Lease a top of the line Civic. I met with Seref D. WE exchanged greetings and 2 hours later I went home with a new leased Civic. This was a total seemless event and I actually enjoyed it. The staff is friendly, knowledgable, anf professional and want you to be satisfied. Germain Honda is a GREAT place to do business. I also highly recommend their Service Dept. It is second to none and the BEST in Florida.

patrayburn

Apr 13, 2013

Dalia is an excellent sales person. She makes you feel like family. If you want an honest professional person to deal with then you have to ask for Dalia! She will work with you to get the best deal possible. She made car buying so enjoyable. I wish all sales people were as warm and friendly as she is.

emurphy2012

Apr 9, 2013

The sevice Dept. at Germain Honda has always met or exceeded my expectations. They are friendly, knowledgeable, and just really nice people to work with. Recently, George Donovan exceeded my expectations on a routine service visit - great guy! Also, Lee, Bobby, and their office staff are always terrific as well. I would highly recommend this service dept. - keep up the great work!

jonberry

Apr 9, 2013

Perhaps one of the easiest vehicle purchases I have ever made. i hate the process but Armand and daryl made it painless and right to the point. i stopped by chance as this was a Honda Dealer and I was seeking a used Mercury SUV. I test drove and had price within 30 minutes. I did not consumate the purchase for a couple of days and asked for a few concessions and we closed. I have already referred them to a few friends.

jar817

Apr 5, 2013

Dalia made our new car purchase an enjoyable experience. She is so knowledgeable and personable. We did not feel she was too pushy but interested in our needs. I would recommend Dalia to anyone. She is a wonderful person and salesperson.

kelsey1430

Apr 5, 2013

I happened to see a used Honda CRV EXL on the lot the night before and decided to go in the next day to inquire about it. The Sales Manager asked Ramos Venegas to help me. He was extremely pleasant, we talked about the car then we went for a test drive. Every question I asked him about the car he knew the answers. We then talked about how much I could afford and what I wanted for my trade in. After going back and forth with the Sales Manager Ramos got me a great deal. He made sure that the car was detailed an inspected it with me to make sure I was happy with everything. He gave me his cell phone in case I had any questions or concerns. Who does that? Ramos does to make sure that if something was wrong or I had any more questions I could get in touch with him. It was the best experience I have ever had with buying a car. No pushy salesman, no hassel just a great sales person an honest guy. I will recommend him to any of my friends who are looking to buy a Honda.

h1o2n3d4a

Apr 3, 2013

I have never been treated this good by a dealership in my life. The attention paid to every small detail was amazing. The followup after the sale really impressed me.I have purchased many autos both used and new and have never been this well satisfied. Thank you Germain Honda and especially John McDonnell.

joey1011

Apr 2, 2013

We lost two cars in Hurricane Sandy last year. One was a Honda Odyssey that belonged to my Father who passed away a few years ago. The car had a lot of sentimental value and ran like a charm-it had over 100,000 miles on it. When we came back home to Naples in November, we went to Germaine Honda to purchase a new Honda. It was the most pleasant experience I have had in purchasing a vehicle. I had a broken foot at the time and called and spoke with Mike Soles. He asked me a few key questions then called me back and told me he had a car for me. It was everything I wanted, even the color, and the price was right. We picked it up later that day. I came back later for orientation and Karen Attewell was very helpful. Thank you, Mike, Karen and Michael for making the process pain free. I feel like we still have a part of my Dad with us. I look forward to doing business with you in the future. We love our Honda. Best regards, Chris Krawczyk

yvonne49

Mar 30, 2013

WE HAD A VERY GOOD EXPERIENCE EVERYONE WAS VERY NICE WE LIKE THE CAR VERY MUCH IT WILL TAKE US A LONG TIME TO UNDERSTAND ALL THE OPTIONS

piccolina

Mar 28, 2013

Jesse Palma was a very good salesman, he kept us interested at all times and made us come back to purchase our new great CRV 2013. After purchase, he stills keeps an eye on us, checking if everything is good so far with the car. We couldn't be happier with this car. Sales Manager Mike Soles was also great and polite and sat with us to explain all the options we had, both very honest salesman.

AgnesTabor

Mar 26, 2013

It began at Germain Honda in Naples!We live in Naples and are very familiar with the Germain name when it comes to car dealerships, so no surprise when I headed there to begin my search for an Accord. But I had specific amenities in mind. Arriving at the dealership I met Dalia and explained to her what I wanted, she was so gracious and understanding. It took me several trips to get and understand what was available. The dealership did not have the accord with the amenities I wanted. Dalia called me later to let me know that they had found one so my husband and I met with her the next morning. We talked, told her what we were willing to pay based on sales of the same car in our area. She took the information to the manager, Ben Hartmann who returned to the desk where we were sitting, stood "over" the desk and said, "this is the price and he had no intention of loosing any money". We got up and left, Ben followed us out in a minute or two and said,"good luck finding the car, there were no others in the state of Florida". We told him that Ft Myers was not that far away.My husband drove to Ft Myers as we left, about 35 minute drive from Naples. Went in, told the salesman what we wanted and within five minutes he was on the phone and located the same car and said he could have it for us the next morning. We got our price, got everything, the next morning at 11 o'clock I had my beautiful new Honda exactly the way I wanted. We paid about $1000 more but the service and attitude were as they should be.Germain Honda in Naples not only lost this sale but we will be buying a 2014 Honda Odyssy by January 1, 2014 and it will be from the Ft Myers Honda dealership. Not only did Ben Hartman loose 2 sales he deprived Dahlia the commission that was rightfully hers.When we brought the car home complete with new license plates, I sent a photo to Mr Hartman.his replyMrs Tabor, I'm happy for you and your husband. I know you'll enjoy your new accord. Take care and have a nice weekend." No apology!

garybgsu

Mar 25, 2013

John McDonnell was very informative and a good knowledge of the product he was selling. The dealership was very cooperative in completing the sale of the new vechicle.

Naplespeople

Mar 25, 2013

Having just retired and looking forward to doing some traveling we needed to get a new car that was 1) comfortable to ride in, 2) would get good gas mileage, and 3) came with a good warranty. However, I was looking forward to the purchasing process about as much I look forward to my next root canal. Happily, Seref, Peter and everyone else at Germain Honda made this a pleasant and painless experience.On our first visit to Germain Honda, Seref took us on a test drive of a 2013 CRV EXL. He answered all of our questions and exerted zero pressure. He didnt ask the usual irritating questions (how much do you want to spend? Do you have a trade in? What is your time frame for making a decision? Can I have your telephone number, email address, etc?). After visiting several other dealers and driving other small SUVs we decided on the CRV, and we liked Germains lifetime powertrain warranty. Being a USAA member I wanted to take advantage of their automobile purchase program. Unfortunately, Germain Honda is not one of USAAs approved dealers, and the nearest one was 100 miles away. Before returning to see Seref, we obtained a price quote from the USAA approved dealer and also obtained a purchase offer on our trade-in from another dealer. While taking a second test drive, Seref asked if we had dollar amounts in mind for the purchase price and the trade in. I gave him copies of the purchase and trade-in offers. After reviewing these with management, Seref returned to say they would pretty much match these bids, and the only items remaining to resolve were the cost of some add-ons we wanted. They reduced the price of these and the deal was made. Seref turned us over to Peter to sign all the papers. In spite of the number of documents required, Peter made this process pretty easy. After the car was detailed, Seref drove it to the front door and noticed the gas gauge was low. He then drove us to a nearby gas station and filled the tank for us. Overall, we couldnt be more pleased.

gtunglaub

Mar 20, 2013

John McDonnell came out right away when I pulled up, and was very polite. He got me delicious StarBucks coffee and gave me a great deal. They didn't have the color I wanted on the lot, so they took my trade-in and gave me a loaner car until the car arrived. I will definitely buy from John McDonnell and Germain Honda again!

Kellyklpn

Mar 20, 2013

I was looking to trade in my Wife's Civic for the Honda Accord Touring. On the morning of 3/6/13, I placed a call at 8:15 am not realizing that the dealership wasn't open until 8:30 am but Tim Stack had answered the phone and a meeting was set up. I was greeted by Dalia Levine- Epstein and Tim with smiles on their faces and ready to answer all my questions. Little did I know how much knowledge they had about this vehicle. The features are unbelievable on this thing. Tim and I went for test drive and I fell in love with this car. Now the time came for the haggling or so I thought. Dalia ask me what it was going to take to have me drive the Touring home. After some thought I gave her a price and waiting for her to say that they couldn't do that she instead said give her a minute and she would she what she could do. Low and behold they took my offer. I couldn't believe how easy she made this. Met with Peter Amory to sign paperwork. I was greet again with another smile and shake hand. Peter explained all my different options I had available to me. No pressure to pick and choose, just what I wanted. Enjoyed the small talk we had while doing the paperwork and didn't feel like he was just there to close the deal. Dalia then took the time to cover some of features again and there are many that comes with touring. Gave me her cell number to call with any questions or concerns. Really? Who does that? Dalia does. I would have thought her job was done but she goes the extra mile.This by far was the best experience I have ever had buy a car. Would I ever buy here again? You bet. Would I recommend someone to buy here? I sure would. Thank you all at Germain Honda for treating me like a friend not someone you just want to sell a car to. Did I say how much I love my wife's 2013 Honda Accord Touring? I really do!!

Kathy Bolling

Mar 18, 2013

I had been driving all day, going from one used car dealership to the next. I was almost done looking for the day, with no real promising results, when I decided to make one last stop at Germain Honda of Naples. My last result turned out to be the best result! I found a nice Honda Cr-V that fits me so well and I must say that I couldn't have made the decision easily without the help of two wonderful people, Robert Wallace and Yenerin Gonzalez. Their entire approach was respectful, kind, and most of all upbeat! They really seem like they enjoy what they do and they give you that feeling of positiveness and that they really are there to help you. It was a very nice and relaxing experience. It's a great feeling to know that there are still businesses who don't try to push or force you into anything that really doesn't benefit you or exploit you needs. Thank you to everyone who helped me with my purchase. I love my new used car!!! And a special thanks and shout out to Robert and Yenerin.

nella123

Mar 18, 2013

We were out visiting dealerships all day looking to purchase a Honda civic for my mother. We had been to Honda Ft Myers and a few other places all day. We arrived at Honda Naples about 4PM for our last stop; we were tired and disappointed from our earlier experiences. We should have come here FIRST!! Seref was not only delightful, but easy to deal with and was very congnizant of the budget my mother was on. He was able to get her into the card she wanted within the monthly payment she wanted with no stuggle at all. She is thrilled!! My husband and I were so impressed, we decided to also puchase my husband's new vehicle from Seref as well - a Honda Ridgeline. We are very happy and would go to Seref again. I highly recommend him and his team. Also, he is an animal lover, which makes him even more likeable!!!! Also need to throw in Kudos for the new salesman in training, who was also very pleasant to us, and the finance guy, who made the finance paperwork very simple and painless. THANK YOU!!! The DeCesare-Patrick Family. :)

RoseJim

Mar 17, 2013

My husband & I recently purchased a Honda CRV from Germain Honda of Naples. We found the whole experience to be not what we expected when we first set out to buy a new car. Honestly, we were dreading the thought of car shopping, although we knew we had to do it! From the moment we stepped into the dealership, we were pleasantly surprised! We were treated w/the upmost respect from all whom we encountered, especially from our salesman, Seref Denizeri. He made the whole process a pleasant experience, to say the least! And the service department has been outstanding! I highly recommend Germain Honda of Naples to anyone! We're very pleased w/our purchase & the quality of service provided to us! You will not be disappointed!

GFR5

Mar 16, 2013

Karen did an awesome job at working with my mothers to buy her new car. She work out all of the details and the sale was quick and well organized. She especially did a good job working with my mom on all the controls and new functions, thank you Karen. Oh also I mistakenly fill out a review yesterday that did not reflect my feelings, so please update.

A new Honda owner

Mar 13, 2013

I recently purchased a certified 2011 Honda Accord and couldn't be more pleased with the service that I received. Karen had all the paperwork ready to fit in with my work schedule and made the transaction quick and easy. What a pleasant person to work with! The car had a "scuff mark" and it was taken care promptly by Darrell. Karen, Darrell and the rest of the staff are a credit to the company.

callysindy

Mar 11, 2013

Bob was a great help in the process of buying my Certified Used Honda 2011 Pilot! Love it! Honda customer for life. Sally Weideman

MarioCastrillo

Mar 11, 2013

I walked in Germain Honda of Naples after a long day of other competitors .... saw a beauty of a car which i thought would suit my needs and got an offer which I wasn't too fond of.... BUT that being of course that I have bad credit and want to pay nothing for a whole lot of something. After going home and reviewing all the information at hand I came to the already obvious realization that this establishment is the actually "HUGEEEEST" dealership in SW FL ... and for you folks reading this I came back for the deal, they did not call, they didn't have to do anything .... take it from me I went up and down the coast and even the East coast (to a certain extent though) and found absolutely NOTHING better than what I found at Germain Honda of Naples.... as a matter of fact I had an "insider" who steered me here even though before all was said and done told me NOT to shop in Naples. I have been one to read many reviews especially before I make a certain decision as big as this one ... but let me tell you with my credit score and down payment.... Manager Daryl Day ..... a very upfront, tell you how it is gentleman, worked with me the best he could....the salespersons' Jenny Gonzalez and Robert Wallace you ask? If I could, I would of liked to have them both gotten the commission on this sale...I know already after a weekend of shopping I would honestly rather have no one else acquire my money other than these two salespersons and the team backing them up.... aside from not getting this car for free I found nothing less than perfection with the sales, management and financing department. If and ONLY If this team is around when I do decide to purchase again I will not buy anywhere else.Proud owner of a 2010 Honda Accord, Mario CastrilloP.S. Thank you again, Jenny, Robert and Daryl.

Senior softball player

Mar 8, 2013

Good inventory of the new Honda Pilots, and Dahlia was very responsive to my internet inquiry and was waiting at the door when I arrived. Business/Finance dept. was very cooperative and handled a plan switch in stride. Good overall experience compared to previous car purchases.

hfickett

Mar 6, 2013

It was time to turn my lease in and I changed from an accord to a civic, and love it! Karen was the best sales woman to work with!

apuglise1

Mar 5, 2013

It's been my experience that the world has lacked in customer service. That however, was not my experience with employees, Dalia and Mike Soles. They went out of their way to make sure I felt comfortable and assured me that I am getting a wonderful deal. Both were very pleasant and professional. I was extremely happy with the service.

laugene

Mar 4, 2013

Seref is an excellent sales person. He knows how to help people feel comfortable through the whole transaction. I purchased my last car with him and will do so again in the future. I definitely recommend him to anyone else.

dlb

Mar 3, 2013

somewhat helpful; good reference/research for later purchase;

Leon. S.

Feb 25, 2013

Thank you Dalia for your exelent. service!!! I was very satisfy with your help in buying this Honda Odyssey. Thanks to all team at this dealership! Leon S. Feb.25/2013

Bella52

Feb 25, 2013

My experience with Germain Honda of Naples was outstanding! When I visited the dealership I hadn't intended on purchasing a new vehicle, but rather I wanted to view the new 2013 models, obtain information about the features, and investigate prices. John McDonnell had such a positive influence on my husband and myself, that we ultimately purchased a 2013 Honda Accord Sedan-EX-L model on the very same day.When we were viewing models on the lot, John McDonnell readily introduced himself to us, asked if we were interested in a particular model,had any questions, and if we wanted to test drive a vehicle. We were interested in the Honda Accord Sedan EX-L model, and one had just come in, so we were able to test drive the exact model we were interested in. I can't say enough about John McDonnell. He was extremely knowledgeable, courteous, friendly, and most accommodating. He worked overtime, and explained all the new features of the Honda, and even connected our cell phones to the Bluetooth. I was really impressed that he wasn't a highly pressured salesman, and truly went above and beyond to make a deal work for us. His initial price of the vehicle was out of our price range, however he conferred with the manager, Ben Hartman several times about our offer, and eventually a price was agreed upon. We certainly would deal with Germain Honda of Naples again and certainly would recommend the dealership. I rated all survey questions 5 stars, and would definitely recommend John McDonnell, and Ben Hartman, as the made sure we were most happy with our purchase!

pleahy

Feb 25, 2013

My husband and I were more than satisfied with our experience at Germain Honda of Naples and with the manager, Ben Hartmann,and sales consultant, Alex Armas. We were immediately given a test ride in the Honda Accord we were interested in leasing. We then sat down with Alex to work out a deal. They took a 10 year old car and we drove out with the 2013 Accord. We even had a choice of color! We were treated with the utmost courtesy by every person we came in contact with at the dealership. They evenmade the paperwork easy and called our insurance company for us. This was our first experience with a Honda car and I don't thinkit will be our last. The dealership is run very professionally in a very friendly manner. I wouldn't hesitate to recommend them.

dortiz2

Feb 22, 2013

As soon as I walked to see a car John McDonell came to help and he was amazing at finding exactly what I was looking for. He was very friendly and intertaining while waiting on managers. John seems to years of experience and great customer service!Thank you John McDonell!

mclartycom

Feb 21, 2013

Went to Germain Honda to trade in two of my autos and purchase a new Honda odyssey. Seref Denizeri was my sales associate. Seref made the experience comfortable, educational and easy.I never felt uncomfortable. I got all of my questions answered, Seref knows his honda products and showed us all the advantages of the Odyssey. Negotiations, trade-in pricing, included options, etc, - all were no pressure discussions and decisions with results that I was very happy with. The experience was something I valued very much. Thank you Seref and thank you Germain Honda.

Ramiro T

Feb 17, 2013

I went to Germain Honda to look at the new Accord. I was greeted by Dalia who had plenty of knowledge of every car on the lot. She then showed me the new 2013 Civic and immediately I fell in love! I explained to her how I'm a first time buyer with no credit and she simply replied, "no problem". We went inside to fill out some paperwork and was introduced to Don. They both worked hard on getting me into a new car which is more than what any other dealership in this town would do. I finally got the great news that I was approved for a brand new 2013 Honda Civic!! I would definitely recommend Dalia and Don from Germain Honda anytime, they both were great!

bhfloridah

Feb 16, 2013

First ...my previous experience with Germain Honda of Naples was fantastic. After today, my experience is off the charts. Seref really went the extra mile, as he did previously. I can't say enough about his professionalism, his courtesy, his ability to listen to what I needed and his persistence. He truly took the time to understand my concerns and more than that he understood where I was coming from. He really is a great representative of your dealership. You truly have a customer for life. In fact, the entire group from Seref, to the Sales manager Mike to Pete who handled my paperwork was top notch. Total professionals. I will continue to bring my Accord to your service department as they have always treated me right and more importantly do great work.I reached out to Seref approximately two months ago and at that time, it didn't make sense for me. He was very upfront about that. I appreciated that. He kept me in mind and sent me an email on Friday (2/15) and we finalized everything on Sat (2/16). I was really impressed at how he remembered me and reached out with an offer. That offer was out of my price range, but the entire group worked to get me happy. Truly a pleasure to work with your dealership. I'll be a walking advertisement for Seref and the entire group.Keep up the great work and continued success in 2013.Regards,Bob Hoster

bone699

Feb 16, 2013

My experience at Germain Honda was one of my best in purchaseing a new car. Your staff Seref Denizeri and Michael Snell went out of theirway to give us the best deal and follow up on delivery of my Honda. This is my 3rd car purchase from Germain Honda. I have had very goodfollow up went taking my cars to the service department all these years. Thank You Burton Buhrke 2/13/2013 purchase new car.

Metzlersvm

Feb 16, 2013

Today I rated all items in the review a 5. The staff and sales department met all my needs. Seref Denizeri and Ben Hartman took many days to make sure I was pleased with the deal we worked out.THIS IS MY 4TH. HONDA ODYSSEY IN TEN YEARS FROM THE SAME DEALERSHIP. NEED I SAY MORE!Yes. I need to say that over the 10 year period this dealership has improved in all areas of service and sales. I have seen a marked improvement over the past 10 years. Not many can say this when they are mostly one and done.David N. Metzler

David Metzler

Feb 15, 2013

The dealer and sales person met all mjy needs. No high pressure and was treated fairly. Good price. This is the 4th. Odyssey from Germain Honda of Naples so I think this action speakes for it self.

TomD

Feb 14, 2013

James was very thorough, knowledgeable and patient. He took us out for a test drive twice to make sure we selected the car that was right for us, which turned out to be a CR-V, our first. Michael was also very flexible and fair. He made sure we got a good deal and fair price for me trade. The gentleman who helped us sign the paper work was also very helpful and we signed up for service agreement that will make maintaining the vehicle easy and cost effective. All in all I have found my new dealership in town!

joen123

Feb 10, 2013

John was very easy to work with and was extreemly knowledgeable about the vehicle we were looking at. If we had a question he couldn't answer, he got the answer for us. Great experience.

ileana77

Feb 7, 2013

Jesse Palma gave us an excellent service. He is very knowlegable of the product and very professional. He was very patient when trying to get us a goog deal. We will highly recommend him without doubt. Jessse Palma nos brindo un excelente servicio. Jesse posee un alto conocimiento del producto y es muy profesional. El fue muy paciente al tratar de conseguirnos un buen precio. Nosotros, sin duda alguna, recomendamos a Jesse.

bonnieroth3

Feb 6, 2013

I went to the honda dealer not sure if I could get the civic I wanted and Seref was so informative and understanding of my situation. I felt very comfortable talking to him. I know he gave me the best deal available. I would not hesitate to come here again. Seref was very helpful and very nice. He went above and beyond to get me a good deal. I will definitely return here and have Seref be my salesman.Thank you Seref!

Jo Ann

Feb 4, 2013

Yesterday my Sister and I were gambling at the Pink Flamingo in Naples. The Honda dealership was near there, so I decided to just check them out, not buy a car. I had been to 4 dealerships a few days earlier, but was still undecided if I should keep my 07 Cadillac CTS, and spend about $4,000. on new tires, battery, painting a few areas, etc., or trade it in. I asked for Seref because he had helped me 6 years ago, when I was looking for a car and was impressed with him at that time. After looking at several models, I found myself feeling very comfortable with purchasing a Honda Civic; I loved the gray color, leather seats, sport looking style, back-up feature, good gas mileage, hands free phone, etc. There was no doubt this was the step I wanted to take. Michael was very efficient in the final closing and explained thoroughly what I needed to know. Thanks to Germain Honda, I am enjoying a great new automobile.

Femail

Feb 3, 2013

I found all the gentlemen who assisted me in purchasing my Honda to be very helpful and courteous. I was not given the usual run around found in most dealerships. I was treated respectfully and was accommodated according to my time frame, causing Mr. John McDonnell to work later than operating hours, tho he never mentioned it. I was able to purchase the car I wanted at a price that I could afford.

Sandraclark60

Feb 3, 2013

Mr Denaglie was rude. He immediately accused me of damaging the tire sensor. It was the second malfunctioning sensor in three months. I bought the car in Boston where they are polite and helpful. The car is still under warranty. I left the car overnight and when I came to pick it up all three service reps ignored me.

bcharfla

Feb 2, 2013

John was very helpful by listening to our questions and then steering us in the right direction for a new Honda. He was very curtious and took plenty of time to explain all the new " gadgets " to me. Thank you, John

Travis & Kim

Feb 1, 2013

We had the pleasure of working with John McDonnell for the purchase of our 2013 Honda Odyssey. He made the whole experience easy from start to finish. He is knowledgeable, kind and so helpful! When we are the market to purchase another Honda product, we will definitely work with John again. We would highly recommend requesting John specifically if you are planning to purchase a vehicle through Germain Honda. Ben Hartman (Manager) also helped to facilitate and finalize the deal. He was very helpful and wanted to make sure that we walked out the door happy with the end result. Both men were great to work with.

kthondanew13

Feb 1, 2013

We had the pleasure of working with John McDonnell for the purchase of our 2013 Honda Odyssey. He made the whole experience easy from start to finish. He is knowledgeable, kind and so helpful! When we are the market to purchase another Honda product, we will definitely work with John again. We would highly recommend requesting John specifically if you are planning to purchase a vehicle through Germain Honda. Ben Hartman (Manager) also helped to facilitate and finalize the deal. He was very helpful and wanted to make sure that we walked out the door happy with the end result. Both men were great to work with.

Silvidalgo

Jan 30, 2013

Jesse Palma is amzing he really did a very good job, i am very happy with my new car :) , the price was good compared wiht the other dealers.

BOB R

Jan 29, 2013

THEY WERE EASY TO DEAL WITH. NO PROBLEMS WITH EXTRAS AND NO HASSLE OVER PRICE ONCE WE HAD AGREEMENT. THE SALEMAN KNEW HIS PRODUCT BUT HAD TO GET THE SALES MANAGER TO OK THE DEAL. ALTHOUGH I ALWAYS WANT A BETTER PRICE AND MORE ON MY TRADE IN, THEY WERE THE BEST OF THE 4 DEALERS I PRICED.

Leslie babb

Jan 28, 2013

Best experience and best sales lady and best coffee. The sales people were all so friendly and the finance manager was too. Lee , the service manager rocked !

Chambo

Jan 27, 2013

We were greeted as soon as we came in. We were never pushed to make a decision and any ideas we had were always met with choices that would support our ideas. We truely felt like we made all our own selections are were never pushed or pressured into considering options we were not interested in. James was a great salesman and the entire team (manager, service, finance) worked together to make the sale as easy as possible.

Mel

Jan 25, 2013

I found a car online, called the dealership, and spoke to Bob Wallace. He informed me that the vehicle was still on the lot. I told him that I was very interested and would be down to test drive the car. I live 80 miles away!! Bob called me later in the day to make sure that I was still interested and coming down to see the car. I told him yes. I got my finances ready, in hand, and headed south for my 80 miles drive. With traffic it took me nearly 2 hours. I made it to the lot and didn't see the car anywhere. Bob was busy with another customer so another salesman went to grab the keys and couldn't find them. A lady salesman passing by states that she just saw the car leaving "she thought it went to auction". No it didnt go to auction they sold it! I wasnt so upset about the fact that they sold the vehicle it was that i received NO CALL! Bob says that he can give me a gas card for my drive, He than walks away to finish with his current customer. So I walk over to speak to the dealership manager, After i tell him the story and expain that I was upset he tells me " I could have sold 10 cars in the time it took you to get here".After that comment I didnt want a refund in gas money. I didnt want anything from that dealership!!! I left extermely dissapointed and I have never been treated so disrespectfully in my life. Terrible customer service!!

YoungLadyBuyer

Jan 25, 2013

I traded in my 2009 civic hybrid at Germain, and despite a slight misunderstanding about what was included in the price of my new 2013 Civic EX, my experience was excellent. Germain provided me with the features I initially thought were included, no questions asked and at no cost to me, even after the paperwork was signed. I really appreciated their dedication to my customer satisfaction, and my salesman John was knowledgeable, accommodating, and caring throughout the whole process. I will gladly bring my business back to Germain in the future.

reberto

Jan 22, 2013

One of the best experiences I have ever had in purchasing a new car. They answered questions to my satisfaction; they were fast in getting me quote options; they were good in advice that I requested and the entire transaction from the time I walked into the dealer until I drove away in my new car was 2 hours, maybe 2 and 1/2 hours...........but much better than 4 or 5 hours normal

robert payne

Jan 19, 2013

Friendly, efficient service was appreciated at this dealership. We were shopping for a new Accord and John McDonnell made this a pleasant experience, unlike other dealers we have dealt with. Even though Germain Honda was not the closest dealer to us, we found the extra drive was well worth the time. Look forward to enjoying their service and maintenance on our new Honda.

Judy Honda Lover

Jan 17, 2013

I have leased my car for several years. I have always leased a Honda Civic but needed to find a car that was easier to access as I was finding it hard to get into and out of my Civic. I was shown the CR-V and found it to be just what I needed. I found the Salesman and the Salesmanager to be quite helpful in working with me to stay within my budget. I had a wonderful experience at Germain Honda. I found everyone very kind and informative. Thanks again Alex.

Whinn

Jan 16, 2013

My husband and I had a very positive experience purchasing our new car. Dalia was very careful to listen and observe so that she could guide us to the car that best fit our wants and needs. She was friendly and never pushed us to make a decision until we were comfortable. She assisted in establishing a price for our new car that was right for us. She was always very confident about her product.

W.A. Christie

Jan 15, 2013

Recently purchased a 2013 Accord from Germain Honda of Naples. Great and easy experience from beginning to end. Alex, the salesman, was low-pressure, knowledgeable and helpful.

Warren Christie

Jan 14, 2013

Great experience buying a new Honda Accord from Germain Honda of Naples. The salesman, Alex (Alejandro) Armas was refreshingly low-key (i.e. zero pressure) for a car salesman, and at the same time he was extraordinarily friendly, knowledgeable and helpful. He made our car buying experience a pleasure from beginning to end. The atmosphere in the dealership is very nice, clean and attractive, and the whole place gives you a feeling that it is an efficient and well-run operation.

U. of K. fan

Jan 13, 2013

We came in armed for action and met our match! Seriously, I brought my sister and brother in law along. All three of us love cars and know cars. We had read up on the Honda Civic and knew its weaknesses and strengths. Having my first Honda for 8 years and over 108,000 miles, I was obviously a satisfied customer. Incidentally, this is the first time in my life I ever bought the same car twice in a row! I wanted a female salesperson and Dahlia Epstein was the first person I met. It was a perfect fit. We drove two different cars and settled on one model. As we began negotiating and were pretty far apart, more people got involved but in a pleasant manner. I was prepared to buy on the spot and they knew it. 4 hours later I drove my new car home and, oh, yes of course my sister and brother in law with it! Thanks to all. Go UK!

Jimmoore

Jan 13, 2013

Everyone was friendly, professional, and willing to negotiate and work through all issues in the sales process. Dealer showed flexibilty with trade in value, as well as new car purchase or lease options. Very creative with alternative lease options.

richard.richlan

Jan 12, 2013

100% satisfied. No hassle shopping, negotiating or financing. Would recommend to friends. Location great, even excellent service personnel. This was my second car leased within 2 years.

bill t

Jan 11, 2013

good people, easy process and helpful, good car

Hybridlove

Jan 11, 2013

I was pleased with the saleman for a no pressure and informative visit. I found the right car for the right price I appreciated my financing options being presented clearly. Everyone was friendly and earned my trust. I will take my vehicle to this dealership for maintenance and service.

cnohorse

Jan 9, 2013

I hate having to buy a new car. I have always hated the entire experience and on a couple of occasions walked out of a dealership, never to return again. Dalia made the entire experience lovely and a pleasure. She wasn't pushy; she was knowledgeable and extremely helpful. For instance: while we were signing all of the paperwork (it was getting late and dark and I was tired and brain dead) she transferred ALL of our belongings from our old CRV to our new one, in order to save us time. When we discussed the miles we drove in a ten year period (83000) and Irv asked about leasing as opposed to buying, she looked at the figures and the benefits, of both options and said, in her opinion, leasing made perfect sense. I believe she worked out the best deal for us. She was cheerful and helpful and didn't rus us.Too bad we don't need another car. I would definitely buy it from Dalia Levine-Epstein.Sincerely,Carole L. Buxell

Allie239

Jan 2, 2013

Helped me with everything I needed. Everyone at the dealer is helpful and very nice. Explained everything about the car to me. And got me a great deal and out the door quick!

eproche

Jan 1, 2013

Everything was great until I found out that they never going to follow thru with the small touch-ups that were promised when we purchased the car. There was a small dent and scratch on the front of the hood which Robert promised they would and could touch up. After 5 trips with each time being a different reason they didn't touch up the paint they fixed it with what looks like whiteout spilled some on the headlight and the color doesn't match at all. When questioned why Robert just said oh well what can I say. I then tried to contact Robert's manager Daryl who said to go there and show him the area in question. When I got there I was informed that he was not in today I then heard him on the phone with another salesperson saying he was in the back. Being lied to is very bad customer service.

joan.trudeau

Dec 31, 2012

Dailia was delightful to work with and made my buying experience very easy and painless. Everyone else who helped with the deal were also pleasant. Dailia & Jesse worked with me to teach me all about my new car. I love the car, my second CRV, and would highly reccomend Germain Honda of Naples.gm

jocaoc

Dec 25, 2012

This is the fifth (5th) Honda we have purchased from Germain Honda of Naples. It is the fourth (4th) we purchased from Seref Denizeri. We keep going back to the dealership and Seref because of the outstanding service as well as PRICE. We would highly receooment this dealership and Seref to anyone who reads this.

tricron

Dec 20, 2012

This is our third Honda. It was the first time dealing with Germaine Honda. We were very pleased with the overall experience. Dalia showed us several cars and was quick to point out the features of each clearly and professionally. Mike talked us throudh the features we were or were not interested and finally helping to settle on the right car for us. When we picked up the car, Dalia reviewed how each feature worked in detail.

Bob DeHaven

Dec 17, 2012

Dalia was very informative re: features / benefits of the CR-V that we eventually purchased at Germain.On the day we purchased and took ownership, Dalia spent the necessary time to explain all the features...and how to use them...to my wife, who will be the primary driver.It was Dalia's attention to detail...and her unusual time and patience that 'sold' my wife.We had planned to purchase from a different dealer thrugh the Costco auto purcahse plan, but my wife insisted upon doing business with Dalia!

Phil_nda_blank

Dec 15, 2012

This being my first time buying a car, I was a little nervous, expecting to be attacked by car dealers. However, the experience was stress-free and I was made comfortable by my dealer Alex. I definitely recommend buying from Germain Honda.

MCG2008

Dec 14, 2012

Very friendly, not pushy, or rude, nor did they bully you with pricing. Let you look everything over at your pace, answered all and any questions, went above and beyond to make certain you were happy and informed. I would shop with them again and recommend them to anyone looking for a HONDA.

russuz

Dec 11, 2012

This was the most satisfying auto sales purchase that I have ever had. Dahlia treated me as if she were representing my interests alone. After the sale was done she introduced me to Lee in the service area who was personable and serious about giving me competent service in the future when I needed it on my CR-V.When we picked up the vehicle Dahlia was thorough in explaining all the features on the car including all the new technology. The new car was immaculate when we picked it up and I felt like I just opened the box of a new smartphone-perfect!Glad to be back to a Honda.

nick.chieffo.5

Dec 3, 2012

I purchased a 2012 new Accord and was totally satisfied with all aspects of the sale especially with James Lee Henderson my direct salesperson and the girl that instructed us on car features.

Jessicamland

Nov 28, 2012

George was extremely helpful, friendly, and professional. He went above and beyond the call of duty and turned what could have been a very frustrating experience into a pleasant one. The service was fantastic and greatly exceeded our expectations. We truly felt that George cared. Thank you so much.

anapaula

Nov 26, 2012

I had the best customer service Jesse Palma is amazing and wonderful I will recomend all my friends to honda. Best experience I ever had buying a car Thank you

egandrew

Nov 21, 2012

This is the second Odyssey that I have bought from Germain Honda. If I had not had a good experience with the 2008 Odyssey, I would not have considered buying another. Everyone was so courteous, so helpful without being pushy, and worked with me on two trae-ins and the price of the 2012. The service on the 2008 was outstanding and the service department of a dealership plus the location to my home also infuenced my decision. I am delighted to agin have a new car from Germain Honda.

JoanneMur

Nov 21, 2012

We recently purchased a Honda Accord V6 from Germain Honda of Naples. We originally met Seref when we had started our preliminary search 2 months earlier. Mr. Seref was courteous, patient and very knowledgeable. He answered our many questions clearly. All of the features of the V6 were explained in detail. When we were ready to buy a car in November, we went back to him. Seref is an excellent professional. He was very helpful and very pleasant to deal with. We would gladly recommend him. Joanne & Tom Murphy

aarowen

Nov 20, 2012

Purchased my 10th honda, the 2nd from this dealer, from Dalia Epstein and Mike soles. Am very impressed with the dealership in general, and with the sales people at this location. Dalia knows her product inside out. At this stage of our lives, leasing a car is the best option for us. Germain Honda is the easiest and most pleasant leasing experience of the 6 leases i have done. Thank you Germain Honda people. Many thanks to Dalia

mickey1927

Nov 20, 2012

We were very pleased with Seref in every way. He was very helpful and very pleasant to deal with. We would gladly recommend him to our friends

jrt8675309

Nov 19, 2012

Steve was great to work with. Courteous, professional and attentive to my needs. He listened and made sure that I found a car that matched my needs. He explained everything as we went along, and made the process as transparent as possible to ensure I was completely comfortable each step of the way.

Jknutsen

Nov 18, 2012

We purchased a used Odyssey van at this store last week. There was a mixup with the keys (not the dealer's fault). Since we were only going to be in Florida fora few days, we were in a hurry to make sure the keys were set correctly. Geroge treated us kindly, and really accomodated getting us in. Jeff the mechanic, wasespecially helpful in figuring out the lock settings on the doors. We were veryimpressed with the sales and service! Thanks guys!

Ramosfamily5

Nov 16, 2012

We were very pleased with how hard everyone worked to get us into the family vehicle we not only needed but wanted. Very honest & reliable associates. We look forward to dealing with Honda again, and will be recommending them to all of our friends & family.

Cylee0915

Nov 15, 2012

I bought my new 2013 Honda Accord Sport this past Sunday from Germain Honda. Not only were the staff efficient, the price was great. They even went a step further and offered me car accessories at a discounted price. The overall experience was a 10 out of 10.

DanPfrommer

Nov 13, 2012

Excellent service. They worked hard to get me a fantastic deal! I am very pleased with my experience at Germain Honda of Naples. My sales associate Dalia Levine-Epstein was absolutely fantastic. She was honest and trustworthy. She made me feel at ease with the entire process.

integritybiofeedback

Nov 7, 2012

We actually came into the service center for an oil change on our business lease. We were gently told by the service department that we needed 4 new tires, 2 filters, and the oil change. Since our lease was up in less than 6 months they suggested we speak to a leasing agent. We were introduced to Seref Denizeri, whom we had met earlier at the coffee center. We had immediately liked his overall energy, he was helpful, kind, polite and friendly. These characteristics were all evident during our "leasing" conversation as well. He provided my company with a "painless" experience. We were able to drive away from the dealership several hours later in a 2012 version of our lease for the same exact price as our 2010 vehicle!Seref made the situation comfortable, answered all of our questions and listened to our concerns. He created an open and safe environment for our company. He was personable yet professional providing a pleasant ending to what could have been a very difficult decision. We would recommend not only Honda to other companies looking for great, economical,lease opportunities, but we would highly recommend that they deal with Seref for a fair and enjoyable experience. Sincerely, Brenda Judah Integrity Biofeedback, Inc.

yarinskyn

Nov 6, 2012

I went to 5 other dealerships in Naples. Germain Honda was one of two that gave me honest sales advice. Even when "big" Honda fought back over the cost of my lease Germain Honda fought for me. When they lost, they bit the bullet and my monthly payment stayed the same. They are the most honest car dealership I have ever done business with, if not the most honest car dealership in America. They promised they could do something and they did it. On another note, the sales associates are not overly competitive; in fact, they are cooperative with each other. Multiple same-level sales associates helped me on my lease. The car itself is great, I was hoping to get a good car for a great price and they delivered (they even let me choose the color). I recommend this dealership to anyone looking for a new everyday car.

jen6421

Oct 29, 2012

I had a really bad experience at the germain toyota in ft. myers, one of the germain brothers asked my husband when we went there for a new truck, "what makes you think you can get a new truck" so we went to Ft. Myers toyota and got his Tundra. You cannot tell if someone can afford a car by looking at them. So we swore we'd never go to another germain dealer.So we were looking for a good gas mileage reliable car and we decided toyota or honda. We went to davis blvd. and saw a honda dealer but when i saw it said germain i did not want to pull in, i was scared. He pulled in just "to look" and a nice guy was in the lot outside, his name was Seref. He showed us cars and he was very knowledgeable about hondas. He worked very hard to give us a good deal with good terms on a brand new accord. Very nice man and Seref and the manager Bob treated us like humans.Definately will recommend Seref and Germain honda of naples to my friends and family and will be back for next car!

oversonashley

Oct 20, 2012

I recently moved to Naples and to kickstart my new life here I decided to reward myself to a new car! I have been a used car owner and never considered leasing a car until recently. Honda was my first choice through avid research but working with Seref confirmed that I was making the right decision. Seref explained to me every detailed option available for me. I assumed that leasing a car would be a very long process that could take multiple visits. But, I was in and out of the dealership driving my new car in just two hours. Since I am only nineteen I was not qualified to be the only owner of the vehicle so my grandmother agreed to be my co-signer. She was hesitant and nervous but Seref patiently explained everything to her and made her confident in co-signing for me. Seref knows everything there is to know about Honda vehicles. He took the time to show me all of the features in the car, had the car detailed inside and out, and even filled the gas tank. Seref goes above and beyond as a cars salesman. It is clear that he truly loves what he does and takes great pride in fulfilling his Honda customer's needs. I never thought that I would have a set cars salesman to depend on. But, he is not only my concrete Honda salesman for the future but also my family's go-to guy when they too decide to purchase. If only all car salesmen were like Seref...

amylv

Oct 11, 2012

John McDonnell and the manager worked extremely hard to secure my new 2013 Honda Accord Sport. I wanted a highly desired color and new model that very few dealerships had to offer. They went above and beyond to bring me this amazing vehicle.

mikefertile

Oct 9, 2012

John McDonnell is one of the most understanding and patient sales person you would ever want to meet. John McDonnell will go distance and stay with it for the long haul. In one year John McDonnell has gone to bat for me twice and has gotten me a great deal. John McDonnell Knows his cars and will get you in the right car for you. Thanks John McDonnell, Michael Fertile.

tnott423

Oct 2, 2012

My first experience with Germain Honda will certainly not be my last. I called to inquire on a vehicle that was listed for sale online to ensure they had it since I would have to drive over 40 miles to come there. Everything was setup ahead of time since we weren't arriving until 6:30 pm which made things much quicker. After test driving the vehicle and deciding that's the vehicle we wanted. I feel like we were able to get a good deal on the vehicle and had great explaination of everything since it was a Certified vehicle. Thanks Armand for your help.

H Stavenas

Sep 29, 2012

My wife and I walked into Germain Honda this morning, looking for more information before we bought our new SUV. We actually had two other places we were going to visit today (SAT.) after spending time with Seref Denizeri, we were beginning to think this might be the only stop we would make. Seref Denizeri took us for a test drive in our soon to be new CRV, answered all our questions and made our decision to go with the Honda CRV very easy. That's the sales experience part.There was another factor that helped us make our decision, not that easy to put the exact words to it, But I guess the best thing to say is that Seref Denizeri is REAL PEOPLE. We realized we were dealing with a person who cared, didn't give that usual sales pressure, we were in a relaxed atmosphere. I am sure his demeanor makes him a successful Senior Sales Representative and in general a successful person.Other Sales Representatives could learn a lot from him on how to handle a prospect and turn them into a Happy Customer.After spending the time with Seref and buying our CRV, it was very easy to give superior or great ratings to your questionnaire Harald Stavenas

alpoalice

Sep 21, 2012

Devin Demetsky was awesome to work with. There was no pressure. It was easy working with him. He answered any questions we had and was very easy to deal with. He worked with us and got us the color of the car we wanted. This was one of the best car buying experiences I have had and would recommend Germain Honda to anyone and especially Devin. He was a pleasure to work with and he is a definite asset to Germain Honda. I would deefinitely go back there to buy another car.

ffmedic729

Sep 18, 2012

Outstanding experience!!! I can not say enough about how pleasant it was for my wife and I to do business with Seref and Germain Honda. As we are from Miami and have been to many dealers in our city it was not until we met Seref that we felt like we were among friends and family. All questions were answered and any details that were confusing at first were explained nicely. Seref even took time to sit in the car and point out things that needed to be changed as if he himself was making the purchase. Moreover, he even negotiated those fixes to be performed at no charge to us. Additionally we received more for our trade in than we were quoted by any of the dealers in Miami, AMAZING!!! My wife and I were greeted with warm tea of our choice and Seref's own personal stash of organic Brazilian sugar while paperwork was being processed. As I stated earlier I can not say enough about the service from the staff at Germain and the quality of vehicles that they have was outstanding. All it took was one look and a short test drive to know without a doubt that we had found the car we had been searching for. When purchasing a new car this is much easier but my wife and I were looking for a Honda Element which is no longer being made by Honda at this time. This makes the search and options a lot harder when you are looking for a specific color and package. One last thank you to Seref and the staff at Germain Honda, it was a pleasure.

dan.sullivan.167

Sep 17, 2012

I shopped a few dealers in the area in the last week before stopping back at Germain Honda. I am not a frequent car shopper so I thought I would check out the other guys first. Bought my last car, a Civic, in 1999 at Germain and was happy with both the sales and the service then. Germain was a winner once again. The delightful Dalia introduced me to Jesse Palma and he delivered the car I wanted. The process was quick, efficient and freindly. Jesse knew I had looked around and listened to what I was wanting in a car. He didn't try to oversell me which I certainly appreciated. Nor did he "read from the script" which I also appreciate. I will be happy to recommend Jesse and the Germain Honda team.

Sponge25

Sep 16, 2012

Seref was very knowledgeable and friendly. You can tell that even when he is busy, he is able to give each customer appropriate attention. I would work with him again in the future.

lily.calvo

Sep 11, 2012

From the moment you arrive, gave me the best care and did everything possible to leave satisfied, I think he has a great future as a salesman and this is very good for your business.

jwevans

Sep 2, 2012

I cannot speak any more highly about German Honda and, in particular, two of your employees. About a month ago, I was having some service completed on my older Honda CR-V and began to talk with Lee Glesmer. I mentioned my wife and I were thinking about a new car and he suggested I contact Seref Denizeri. I went into the showroom and introduced myself. We talked about everything but cars for two hours. We found a common interest in history, politics, and world cultures as we exchanged ideas.Several weeks later, we returned to begin our car quest in earnest and went immediately to Seref. He remembered me and we began to tell him our needs. He was most helpful, with no sales pressure. He walked us through the specs on the 2012 CR-V and patiently answered our questions, also showing us how the CR-V stacked up to its competitors. We left the dealership very much enthused. When we returned several days later, we sat down, told him our price, and Seref was able to meet our needs. I never have had an auto-purchasing experience like this one and would eagerly recommend Germain to friends. And, in particular, I would recommend Seref to my friends. In addition to his professionalism, he was kind, courteous, friendly, and easy to talk to.Lee, in service, is much the same way. He has always greeted us with a smile and bent over backwards to solve our problems. Both Seref and Lee are tremendous assets for German Honda, and I hope they continue to work there for many years to come.

marlenea325

Aug 28, 2012

I am writing in regards to Seref. I would like to just say thank you for the exceptional service i recived while looking for a new vehicle to lease!!! Seref was not pushy or to eager. Seref is top notch when it comes to the needs of his customers! In today's economy we all need to watch our wallets! Seref placed me in the most beautiful car at an outstanding price and i can't thank him enough!!! Iwill recommend Seref to everyone needing a quality car at a fabulous price!! I only wish i could give higher than a 5 star rating this man deserves so much more!!!! Sincerely Marlene Artino!!!!

kimber2358

Aug 24, 2012

First i need to say that I walked into Germain Honda to buy a used car . But I left with a 2012 Honda Accord . I am not sure how Seref and his team were able to pull this one off , but they did . They all worked so hard on my purchase . I am so pleased . I would like to say thank you to every one at Germain Honda for all their hard work ,for me and all Honda owners . Thank you , Kim

segap

Aug 14, 2012

Karen made the a sale to my wife and she and I were pleased with the great skills she had. Knows everything about the vehicle and this made it easy to make the final purchase. We visited other car dealers who did not know the features and just wanted to make a sale with the usual smoke and mirrors. One thing that we noticed you did not have sales staff hanging outside like flies or smoking near the front of the show room at this dealer. Noticed nice waiting area when in for oil change with water & good coffee machine instead of the coin deal or burned out pots with old coffee.Now back to Karen... She was great no pressure and came back first time with a good deal. We knew what our trade was worth and the dealer invoice so we thought this was a good deal compared to other smoke and mirror dealers we visted. The first vist was low key and several conversations about the vehicle on the phone and then 2nd visit. The test drive next day and she had vehicle ready to go. Well it was history after Karen went over the features of the car during the test drive. It is hard to sell my wife a car and I really did not expect the out come to go so well. GREAT JOB KAREN !!!!! Now along comes Peter the buisness manager who had all the paper work done in about 20 minutes and we picked up the vehicle the next day.

giazowo

Aug 12, 2012

It was a joy to work with Seref. I originally went into the dealership to get an oil change on my 2010 civic and left the dealership with my new 2012 civic :-) Seref was very nice, and not pushy at all like people would expect at a car dealership. He was friendly and seemed to really care about the position I was in. I would highly recommend him to anyone who is looking to buy a car at Germain Honda.

susanneshults

Aug 8, 2012

In the past, my dealings with car dealerships have not been this smooth. My husband and I found this experience very pleasant. We were treated fairly, with respect, and always with a smile. I would recommend Germain Honda to anyone looking to purchase a car and know that I will be a return customer in the future and for many years to come. Your employess are top notch and after all, it's your employees who give customers our first impression, and ours was a good one. Kudos to such a great team at Germain of Naples. Yours truly,Susanne and Rick Shults

gwolpert

Aug 7, 2012

Seref was straight forward and easy to work with. He responded quickly with any information we requested and kept it "low pressure" as he helped us with the purchase. When it came time to pick up the vehicle, everything was as promised and then some! All in all, a good experience with none of the silly and insulting sales tactics that you often have to endure when purchasing a new vehicle. (Thanks Seref!)

dcerniglia

Aug 5, 2012

We drove from Fort Myers to Germain Honda of Naples bypassing Fort Myers Honda because of the incredible response we received just from an internet request for a quote. 3 people not one, immediately responded to our request with no less than 10 emails and ultimately made special accomadations to wait for us as we were arriving late afternoon on a Sunday. When we did arrive we were greeted by everyone who was still working at the dealership and Seref Denizeri took his time and showed us practically every van on the lot and we were able to make a fair deal. We're thrilled with the vehicle and really appreciate the service. We also have an Infiniti from Germain Infiniti and it's obvious that customer service is the main focus of your companies.

jc1220

Aug 2, 2012

This was my first new honda i was buying.From the moment I opened my door to the time i drove away my new car was a wonderful experience.Thank you very much.

jichamz

Aug 2, 2012

I will be very brief.Just to let you know i went in for service only for my 2011 Odyssey 30k and as usual i stopped to have a hot chocolate with Mr Seref Denizeri, and what was my surprise that in less than 2 hours i was driving a new 2012 same color Odyssey and lower payments.I wanted to congratulate Germain honda for having such a prestigious person in there team, wish that they can accomplish all the goals and numbers in the years to come. Also for my family and my self there is no other Car dealer and no price searching, when we want something all we do is call Mr. Seref and we know we are in the best hands out there. Thank you very much, and this letter is coming from a super satisfied customer. Warm regards. Jicham Zaatini

bonnla65

Jul 30, 2012

I found Seref to be highly professional. He is a true salesman. His knowledge about the product is excellent. He was polite, catering to our comfort as well as the sale!

aimeson3

Jul 27, 2012

Seref was very helpful and got us into the best deal possible. We will be back to see him when our lease is up in 2 years.

jackie34

Jul 27, 2012

I must say that I am very grateful that when I called Germain's Big Lot that Armand Lopes answered on the other end. I first made an appointment to look at some used vehicles with him, but then decided that I would rather lease a new one. Armand took me next door to the new vehicle lot and helped me as I looked at the Pilots. I am very happy with my new Pilot and Armand was extremely helpful and knowledgeable. Since I had spoken to him on the phone a few times about appointment times before I actually went to the dealer it was like I knew him so when he was showing me the Pilots it was like a friend was looking with me and I felt no pressure. He answered all my questions and was set on meeting all my needs. He was able to get me everything I wanted. I also must say that he was able to get me a great deal and I will definetly be going back to Germain in the future as long as they are good to Armand. I will also send friends to see Armand when they are in need of a friendly presence when looking to get into a new or used vehicle. My family and I love our new Pilot. I want to thank Armand for being so wonderful. I saved his cell number in my phone and will be calling him if there is anything else I need. Thank you Armand for making my leasing experience a great one and I am glad that I now have a friend at Germain Honda. Regards, Jackie

Williaan

Jul 27, 2012

This was my second experience buying a new car and my first experience with Germain. My 1st car buying experience at another dealership was awful so I expected this to be the same. I was blown away at the friendliness, professionalism, and courtesy shown by everyone at the dealership, but especially SerefDenizeri and Michael Snell. SerefDenizeri was very knowledgeable, took his time with me, did not make me feel rushed on making a decision, and never tried to push a sale on me. He even stayed past closing a couple nights to accommodate my schedule. After thanking him for his help his words were, "I would want someone to be treating my wife with the same courtesy." He also made sure I got the price I was looking for on the vehicle, which helped us out financially. Michael Snell made the paperwork very quick and smooth, and only advised us on the best decision when purchasing extended warranties, not making us feel forced into buying extras. Two sincerely great guys to be dealing with! Keep up the great work!

ilene123

Jul 25, 2012

my husband and i drove from ft lauderdale to naples to use germain honda!! they were wonderful in every way. i am proud to display the dealership name on my vehicle. thank again, ilene simmons

pmatarazzo

Jul 23, 2012

I have been buying Honda Automobiles for the past 15 years, and have owned four new Accords. The cars are very well made and have good resale value.The people I have had the pleasure of dealing with at Germain Honda are the BEST of BREED in the Sales and Service.Wish HONDA all the BEST for 2013.

P. Watson

Jul 22, 2012

We leased our second vehicle from Germain Honda, because of our experiences with the first. The sales staff and the service people are outstanding. Service is always prompt and fairly priced! We dealt with Mr Denizeri both times when leasing, and he is just the best sales person I have found. He got us what we wanted and priced it right. This is a quality dealership through and through, selling a wonderful product.Our Odyssey was trouble free during the lease. I sure our new Pilot will be as well.

rubianes

Jul 21, 2012

Honda employees were great in assisting in our purchasing our car. They were very patient and specific throughout the transaction. I would recommend this dealership in the future to others.

Eleutheragirl

Jul 21, 2012

Mr Donovan was courteous and helpful. Service was quick and my car looks great. I will use Germain Honda for all my future work. I appreciated the dealership picking me up when the car was done.

drhauser35

Jul 20, 2012

Came in for an oil change and left with a new 2012 CR-V LX. The Honda Exchange Program worked in my favor and Seref Denizeri made a miracle deal today! I bought my first CR-V from his son and I had the pleasure of his father Seref for this purchase. Seref was quick, worked his magic and I was out the door with a new vehicle with a cheaper payment! The new sales manager had the paper work ready and I was done in no time!Thanks again Naples Honda!Dale Hauser

obulentyilmaz

Jul 11, 2012

I just want a thank to Mr. Seref Denizeri first before starting my review , He is a great person , truly professional and so friendly , that's my second time buying new car experience , last year i had a Honda civic from Germain Honda Naples , and I love it , and even when I go for my car maintenance I always stop by Mr. Seref's office and having coffee and talk about my car ,when i talking with him , I don't feel like a talking with a salesman , I feel like talking with my big brother . Last week I visit the Germain Honda Naples again ,and in a half hour Mr Seref already explain everything about car exchange program , and next half hour all paperwork was done and I was ready to drive my 2012 brand new Honda civic ,and there is no question in my head about the car ,he doesn't waste any time and did a excellent job , if i will buy a another vehicle in the future , Germain Honda Naples will be my first address , and Mr. Seref will be my dealer , thank you very much again for all Germain Honda Naples sales staff , great job , I'm highly recommending this dealer to all my friends

emsnanna

Jul 10, 2012

Dalia Levine-Epstein was very helpful, knowledgeable and pleasant. It was nice to walk in and be greeted by such a friendly person. Mike Snell and Mike Soles did a great job getting me into my new CR-V, which I LOVE! I will recommend Germain Honda to all my friends. Thank you for all your help.Sincerely,Sandra Ravosa

Lchatterton

Jul 10, 2012

To whom it may concern: I had occasion a few months ago to write to and speak with Willy Demjanczul at Germain Honda. He was very accomodating and communicated with me by phone and in writing in answer to my inquiry. George Donovan is my service Advisor at 239-643-4044, Ext. 242. His cell is 347-844-5874. I always see George when I bring my car in to be serviced. He greets me like an old friend and immediately gets the paper work started very soon after I arrive. Today I brought my car in late in the day at 4:00 p.m. for a lube,oil change, and tire rotation. He was just as interested in doing a good job for me at that hour even though I am sure he must have been tired at the end of the day. Usually I bring my car at the beginning of his work day. He treats me with great respect and is very sensitive to the fact that I do a lot of volunteer work and sometimes, not today, I have a full schedule of hospital visits for my church or a hospice visit as a volunteer for Avow Hospice here in Naples. A few months ago he gave me a beautiful loner car so I could make those visits while my car was being serviced with services that required more time. He accommodates me to the fullest and I am most appreciative. I have no trouble waiting for my car on almost all occasions. I am very happy to use the computer in the waiting room which is a huge plus for me and there is also a first class coffee machine in the same waiting area. I love to go to Germain Honda in Naples as you can read! I would appreciate your complimenting George on his exceptionally good care of my needs each time I come to his Germain Honda Service area. I am a very satisfied customer. I would like you to send a copy of this message to George to assure him that he is appreciated. Thank you. Linda Chatterton

Walter Gunter

Jul 8, 2012

We were shopping for a car for my wife and Alex was our salesman. He was very courteous and very helpful in my wifes decision. During the process the sales manager was working with my wife trying to come to a price. After all the haggling a decision was made to buy. We could not take delivery untill her old car was picked up and in the mean time we found the car at a lower price. When my wife called to tell them this they stated we will meet that price which they did. All in all we were very pleased and will continue to use Germain Honda in the future.

barbara l

Jul 2, 2012

I called about nquiring to lease a new car and Seref ansewered the phone on a Sunday after 4 pm. I told him my situation he actually said he could help me a first I could not believe it. but he followed thru with his promise and he was honest. I had wonderful experience and I would recommend Seref to anyone who wants to purchase a car from Germaiin Honda. I was very happy with the customer service he considers the client.

samuelben

Jul 1, 2012

Everyone we dealt with were very knowlegeable and very friendly. We were alwys comfortable. There was no pressure and we enjoyed dealing with everyone. The last Hondo we purchased was a 1993 from the same dealer,

jksydney514

Jun 29, 2012

The people at Germain Honda of Naples, FL were great! They provided excellent customer service and gave me a VERY fair price for my new 2012 Honda Accord. All of the staff were friendly and approachable and treated me like family. I would 100% recommend going to Germain Honda of Naples to anyone!

stone239

Jun 26, 2012

Easy experience. Alex found me the car we wanted and everything went very smoothly. I would buy a car from this dealership again. Thanks for reading this review.

sarkpmp

Jun 18, 2012

Jenny has the personality and skills in providing excellence in customer services because she said her father owned a car dealership in Miami and thus she already established a track record for satisfying customer needs as well as desires. She expressed herself very well in terms of knowledge of Honda vehicles and asking pertinent questions of the customer to converge on some common ground without using tactics of overselling. Jenny was always very friendly and never become impatient with our thorough reviews of a number of vehicles. She knows the difference between selling a product and reaching a point in which the customer wants to buy. Well done Jenny! Thank you very much,Vlad and Susan Ryziw

deewarnett

Jun 15, 2012

I had a very bad experience with another dealer that a friend had recommended(ugh) and they did not have any Hondas on their lot and they were trying to push me into something I did not want or liked.When I called Germain Honda I had the pleasure of speaking with Molly, we set up an appointment for that afternoon. When I arrived a sales rep was indeed waiting just for me, amazing, at the other lot I could not find a sales person. I had the great pleasure of having Armand Lopez has my sales rep. I test drove a CR-v and knew this was the car I wanted to purchase, he made it happen. Armand was very helpful, he was not your normal pushy sales person. He made it a wonderful experience. Armand is what every sales person should be like, courtesy, caring and delightful to work with in my purchasing a car I've been wanting for some time now. He is truly an asset to the Germain Honda company. Everyone involved in my purchase Molly, Armand and Steve were just awesome. Thank You.Sincerely a VERY SATISFIED CUSTOMERDebora Warnett

Melodie

Jun 7, 2012

Brought my car into service department with a vibrating noise the service writer Dan had my car checked and fixed in no time while I waited in comfortable lounge.In fact every time my car has needed service I have been treated well.cudos to your help.Great staff of helping people.

meordonez

Jun 5, 2012

We are loyal Honda owns, purchasing our first Honda, a 1989 Prelude Si in California. In the 20 years we've lived in Fort Myers we purchased 4 Hondas of various models at Fort Myers Honda Dealership. Sadly the sales staff failed to meet our needs refused our offer and wasted our time attempting to sell us another car and financing.After two days to re-think our options to find a Civic HF or start all over again looking for another Brand of car we found a Honda Civic HF at Germain Honda in Naples. Our initial contact with the dealer at the Germain Honda website and asked for a quote for a Civic HF Sedan. We were contacted via email in the shortest period of time willing to earn our business, We were contacted by Jesse Palma asking in a very friendly manner what we wanted and listened when we told him our interest and reasoning for selecting the Civic HF sedan. We were very specific with our offer and expectation of the trade in value of our 2005 Pilot. Jesse agreed to present our offer to his sales manager with the provision that our Pilot was in excellent condition with low milage. We provided Jesse with photos of the Pilot and the vin # to verify that the Pilot was in excellent condition. within an hours time we were invited to the dealership to present the Pilot, fill out the necessary documents. To our surprise the finance officer in a clear and informative maner presented Honda's loan offer with a lower interest rate that saved us many dollars over the life of the loan. We arrived at the dealership at 3:00 pm and by 5:45 pm we drove our new Civic HF home. In all our dealings with Jesse Palma, The Sales Manager, and other staff, we were treated with respect, friendly voices assuring us that we mattered, and our requirements to conclude the sale were valid and reasonable.

K Delsordo

Jun 4, 2012

We purchased our 6th Honda at Germain since we moved in Naples in 1996 frtom Europe, and we have been impressed with Jesse A. Palma service He made it happen! Very professional, good listener, fallow up through every step during the process. Thank You Jesse wish you the best in your career.

jgkrieger

Jun 2, 2012

From start to finish a painless process! I cannot say enough good things about the crew at Germain. Neal Wolf, Seref Denizeri and Peter Armory (management, sales and financing) were clear and concise about every part of the process. I never once felt like I was dealing with "car salesmen". They answered every question I had with the utmost patience. There is no better feeling than knowing you bought a great product from people who really care about what they do and who they service. 5 stars - all the way!

maribeths

May 29, 2012

Dan was very helpful. He demonstrated great knowledge and answered all my questions. I am a little concerned about the price, but I know it is a new car. Thank you for the experience

mskfla

May 28, 2012

Stopped in for an oil change on my 2010 Honda and left with a 2012! Very hesitant about leasing but Seref convinced me it was the economical way to go. Thanks, Seref!

vica1938

May 27, 2012

MY HUSBAND MADE A 9:00AM APPOINTMENT WITH THE GERMAIN NAPLES HONDA SERVICE DEPARTMENT FOR A RECALL ISSUE ON OUR 2007 HONDA ODYSSEY, BY 4:00PM WE DROVE AWAY IN A NEW 2012 HONDA ODYSSEY, THANKS TO SEREF DENIZERI. WHAT AN AMAZING EXPERIENCE WE HAD WITH SEREF, ESPECIALLY SINCE WE HAD ALREADY MADE UP OUR MINDS NEVER TO PURCHASE ANOTHER AUTOMOBILE FROM HONDA BECAUSE OF THE BAD EXPERIENCE WE HAD PURCHASING OUR 2007 HONDA THERE 2 YEARS AGO THROUGH ANOTHER SALESMAN (WHO IS NO LONGER WORKING THERE, AND WE KNOW WHY). NEVER BEFORE HAVE WE DEALT WITH A SALES/CONSULTANT EXPERT LIKE SEREF. HE WAS VERY KNOWLEDGEABLE, COURTEOUS, CARING AND VERY, VERY PATIENT. WE NEVER FELT RUSHED OR PUSHED TO MAKE A DECISION, NO HIGH-PRESSURE TACTICS. GERMAIN NAPLES HONDA SHOULD HAVE SEREF TEACH ALL CAR DEALERSHIPS HOW TO HANDLE PROSPECTIVE BUYERS. HE TRULY IS A VERY GIFTED PERSON AND HONDA SHOULD BE VERY PROUD TO HAVE HIM ON THEIR TEAM. HE WILL BE HIGHLY RECOMMENDED TO OUR FAMILY AND FRIENDS, THEY DESERVE TO HAVE THE EXPERIENCE WE HAD. THANK YOU, SEREF! VIRGIL AND CATHERINE

lkmorris

May 26, 2012

My experience with Robert was very good and helpful. Robert was friendly, cooporative, and informative. Robert is the reason I returned the second time. My experience with the used car manager was informative, however another gentleman I assumed was the F&I person was not so good. This person seemed angry about something and when I asked him to please be calm, he tore up my paperwork in front of us and stormed off to the back of the store. I have never been disrespcted like this befor by anyone and will not try to purchase a vehicle from Germain again. Ihave had very good experiences with Germain Lexus of Dublin Ohio and Germain Mercedes in Columbus, Ohio in the past and expected similar treatment here in Naples Florida. I feel bad for Mr. Wallace because he had a qualified cash buyer, an acceptable used vehicle, an approved price from his manager, but lost the deal because of a person who was obviously having a bad day.

lcldhlke

May 22, 2012

Today we purchased our 5th (or is it 6th?) Honda since we got married in 1986. We've lived in Naples for 17 years, have taken our vehicles to this dealership when needed, have shopped there when looking for cars (and we've purchased 7 - 8 including today - over our years in Florida)...but this is the first time we've actually bought a car from Germain Honda. And the reason is all about our salesperson, Jesse Palma. Over the years, we've had experiences w/ car salesmen who ignore me (the wife); w/ car salesmen who are smarmy; w/ car salesmen who lie; w/ car salesmen who play games; w/ car salesmen who rush & can't be bothered (Mercedes!!! so we bought a BMW. Honda would've been far better); w/ car salesmen who don't listen or care about anything we've said; and car salesmen who "type" us and are lazy. Jesse is absolutely none of those & one of the very best car salesmen we've ever encountered. He listened to us (both!) from the minute we walked in the door, he was extremely knowledgable about the vehicle we were looking at (a CRV) as well as another Honda (Pilot) we already own. Jesse was courteous, professional, polite & friendly, maintained *great* communication with us, and came in after hours to help us. We weren't sure what we wanted at first - used or new? Once we decided on new, we weren't sure about the color. We vacillated and were difficult. Jesse never displayed a moment's impatience or frustration (at least to us :)). He worked hard to find exactly what we wanted (once we knew what that was! - and it wasn't on the lot), and again stayed late to complete our sale. When the dealership was backed up in preparing new cars that had sold, Jesse helped clean our vehicle so it would be ready (with only a few hours notice) on the time schedule we had available. After all these years, with several cars (including Hondas) purchased in that time, Jesse Palma was the salesman who made it happen - gave us a reason to buy our first Honda from Germain. The managers we met were great, the finance manager was super, but none of those encounters would've happened if we weren't already in the process of buying the CRV. And we were doing that because of the salesman. So, would I recommend Germain Honda? Yes, particularly if you are fortunate enough to work w/ Jesse Palma or someone of his caliber.

HondaOdyssey2012

May 17, 2012

I purchased a new Honda Odyssey and these guys were terrific! They price negotiations were painless compared with other cars I've purchased elsewhere. They didn't have the color van in stock that we wanted but they went to great lengths to find our van on the other coast and sent a driver to pick it up for us! I would highly recommend Germain Honda. Dan and Mike were great on the sales side! When we sat down with Don to pay for the vehicle I was pleasantly surprised that he didn't do the typical high pressure add on sales for ding protections, tire warranty, extended warranty etc. He mentioned them, price the ones for which I had interest and gave me the new total. These guys make buying a car a pleasure.God bless!

mtooe2

May 13, 2012

It was a pleasure working with Seref. From the moment I walked in my experience was a pleasant, positive experience. I had gone to several other dealerships before going into Honda's showroom so I had the opportunity of comparing everything. Both Serif and the sales manager, Peter were great to work with. Serif was very knowledgeable and helpful in explaining the automobile to me, especially after purchasing the car, he was so patient and made sure I knew how to operate all the "workings" on my new Honda Civic. Thank you Serif. Sincerely, Marilyn Toohey

pkeyes30

May 10, 2012

Devin was GREAT! Definitely, not your typical pushy salesman. Got to test drive cars with no pressure to buy. He was informative and helpful. Overall a great experience and would recommend him if youre in the market for a new car.

very old Lee

May 2, 2012

Came to dealer for oil change & to check on the panic light. To my surprise the hybred battery was crashing so I decided right then on a new car. So happy with my choice.

jmstapleton

Apr 30, 2012

I'm in sales so I'm tough. Giving someone a 5 would be nearly impossible. but I did give a 5 in friendliness. Also I can't remember the name of the finance person. He was very good and very efficient. However, I had to wait a long, long time to see his as there was someone else in front of me. That was a little annoying. Other than that I'm pleased with everything.

mwscriptwriter

Apr 30, 2012

This is our second purchase from Germaine Honda of Naples and highly recommend this dealership. Dan Beveridge is a pleasure to deal with. Teri Lortie, Naples, FL

jfwaight

Apr 28, 2012

Dalia called and asked if she could get me into a new car at the same monthly payment I was paying would I be interested, absolutely, came in expecting lengthy sales proceedure, money out of pocket etc but all went smoothly and she came in under my current payment, delivered the car transferred plates and I drove home with a new car. best sales experience I have ever had. Thank you Dalia.

Dmcnally

Apr 25, 2012

I was called to come in and talk about a new car to replace my current lease. I was not really in the market for a new car as I loved my 2010 Civic. I left this dealership very satisfied and I love my new car. The transfer from 2010 to 2012 was easy and completed without complications. I would reccommend this Dealership and I would use them again when I am purchasing /leasing another car.

rockmyworld

Apr 22, 2012

Very courteous, really knows how to take care of customers. overall best customer service ever experienced, felt like I was working with my best friends.

rpwhelan2

Apr 21, 2012

John is a very diligent worker who takes the time to get to know the customer and work with his/her specific circumstances. He was very knowledgeable on all aspects of Honda, courtesy throughout the whole process and honest with every detail. John is a great sales person who puts the customer first. Wonderful individual/salesman and highly recommended!!

Sold On Honda

Apr 18, 2012

Easy buying process, with very cordial sales reps. Went in to look at a used 2012 Honda Accord 6 speed. Left my license there on accident, went back to retrieve license, and ended up buying the car!! Dahlia (our sales rep) was fantastic! Couldn't beat the price on the car and they gave me a good deal on my trade in. Thanks Germain! Am sold on Hondas now!!

Smokin2k

Apr 17, 2012

Would never shop for a used car here again. I was shopping for a used car online, and found one I liked, so I made a call to the dealership and spoke with Jenny a member of their used car sales team. She was the typical pushy salesperson but it didn't particularly bother me as I had already done my research on the car and knew it was a good deal.We went over financing over the phone and she told me she would get back to me once it went through. Well she never called me back and I had to call and speak with other sales people several times each time being told that she is with another customer and she would call me back soon. I finally got a call back 3 hours later. My financing was approved, and I set up and appointment to come in the next day at 12pm to take it for a test drive. (At this point I should let you know I live 50 miles from the dealership, and I made Jenny well aware of this.) So I arrive at the dealership on time and another sales guy asks what type of car I was looking for and I inform him of the particular car I spoke about. He proceeds to tell me that it was sold earlier this morning, and I was devestated. After the initial disappointment I started to become angry that, Jenny knowing full well she had an appointment in 10 minutes to sell me the car, had no decency to call me to save me the expense of an hour long drive there and back.When I finally found her she was just finishing talking with some other customers in the lot and I let her know what happened. She said another salesman had made the sale and I asked her why she didn't bother to call me. She did apologise and asked if there was anything else in the lot she could show me. I really believe she must have hoped I would come out anyways and she could talk me into another car. Typical salesperson putting themselves first and not having the courtesy or foresight for preventing my unnecessary waste of time and money. If you value your time and money. Avoid this dealership at all costs. If the management team are happy being represented by these types of employees, its only going to happen again and again.

kerry123

Apr 14, 2012

I want to tell everyone who is looking for a Honda to go and see Dalia at Germain Honda! She is the most down to earth, non- "car salesman", sales person you could ever want!! She knew everything about the car I was looking at, she went to bat for me on everything, she was very low pressure and she worked HARD at getting me what I wanted. She truely understands the frustration in trying to buy a car and made the entire process easy! I will be back to buy from her again. I have been buying cars for many years... 11 in the past 23 years... and she is the only salesperson I would EVER go back to see. Mike (sales manager) was good too... but Dalia shined!!!!

dschermer

Apr 13, 2012

Was there visiting and using my Brother-in-Law's car that he leaves at a vacation home. Starter went out and I called Germain Service Department, talked with Bob, who recommended a tow and fixed the car in less than 24 hours. Would highly recommend their service department.

mtr1162000

Apr 12, 2012

dalia was great. overall good experience, will buy another car here/recommend to a friend. low pressure and overall pleasurable experience. bought the service package, too. excellent deal.

Mirjana

Apr 11, 2012

My name is Mira and I know that any busy car buyer might just read the first sentence, so to catch your attention, female seniors especially, if you are into getting a car, visit Germain Honda in Naples and look for Mr. Seref Denizeri, the customer relations guy. He is not a car salesman, he is a car buying counselor , (my interpretation of his role!) which is a huge difference you will enjoy. He is also very knowledgeable, Hondas are great cars, but I wont go into technical details, sensitive and gentle treatment is most important to me. I was looking for a car, checked a few car dealerships and then visited Germain Honda. For me, a car is a useful thing. But a car person who sells them, who looks after my interests, is a gift. If you wont to meet one such person, visit the Germain Honda in Naples, ask for Seref. Unusual name and even more unusual positive encounter. I was searching for a car to lease because my car was not as reliable as before. A lot of problems with the Auto shops, grumpy and disrespectful people, not to talk about dishonest diagnosis and money waste on unnecessary repairs. Being a senior citizen and a woman it was hard not to feel unsafe and unappreciated. That all changed when I entered the Germain Honda show room and was greeted with smiling faces. After all the negative encounters at other places, I was suspicious. I asked for Sherif Denizeri to whom I previously talked on the phone. A friendly face gentleman greeted me and I sat down to talk with him. He inquired about how I was doing, we chatted a bit about life and family, and he offered to help me with whatever car needs I had. I told him about my car troubles and what I was looking for. He escorted me outside to look at a few different possible vehicles that could be within my specifications and price range. The whole encounter was about the choice, my choice, what was available and useful to me. I was disarmed. Suspicion gone. I was calming down and feeling supported. I cannot believe I am writing this story about a good experience at a car Dealership, but I am. I thought at 70, I have seen it all. However, life has a way of surprising you and offering gifts in friendly encounters, even at a car Dealership. If you want to feel good, and get a good deal, come and visit Seref. He is not a car salesman, he is a car buying counselor and a caring person I can count on. My new silver Honda Fit is in my driveway, I am enjoying its comfortable ride and looking forward to years of headache free ownership. Thank you Seref.

hat duford

Apr 7, 2012

friendly reception--listened to our needs--showed us many options--test drove vehicles--told us options to consider--gave great honda information--did not push us to purchase--all around excellent saleperson you----thank you for everything--great experience--very positive

cura

Apr 2, 2012

I have been looking for a new car last 2 months wherever i go they were trying to trick me with some sales tactics since i came to Germain Honda and meet with Seref Denizeri.Very friendly,professional and courteous person.He made my `stressful` experience very easy and fast.He explained all the options and possibilities very courteously.He took his time and explain every single detail.I`ve visit more than 10 dealers last two months Germain Honda and Seref was the best experience i had.Once again thank you for you all help.

do1243

Mar 31, 2012

This was by far the best car-buying experience we have ever had. Dan Beveridge and Joe Catello are very professional and they know their products. Absolutely no pressure - we left with exactly the automobile that we wanted. We would not hesitate to recommend Germain Honda to anyone looking to purchase a fine car.

Maira Strazzante

Mar 31, 2012

Great professional and friendly service. Seref Denizeri, auto sales and Neil, sales manager both great people to work with. We walked in expecting to lease a base model CRV but once we took vehicle out on a test ride, we realized that passenger side seat had no armrest. At this point we decided not lease that vehicle. Seref and Neil then showed us the next step up vehicle, with armrest and the rest is history. Thank you guys.

Tripstracka

Mar 29, 2012

Bought five cars from here and have great experiences each time. These guys are real "pros.". Made the car buying experience a lot less stressful. Would highly recommend Dan Beveridge and the sales team to anyone.Go see 'em!Trip StrackaNaples, FL

witzville

Mar 29, 2012

This was the best car buying experience we ever had! No pressure, all the test drives needed before numbers, and no "in your face" if you don't buy it now talk. They located the car we wanted in the color we wanted without hesitation or inconvenient attitude.We so appreciate the manner in which we were treated and the respect of our privacy for discussion.

Barb Frohnheiser

Mar 27, 2012

The Germain Dealership has been a part of my car leases for 15 years. As a loyal customer I would not go anywhere else. They are true professionals with the knowledge and foresight to know what the customer needs even if the customer is not sure. My experiences have been with friendly, knowledgeable and personable staff from the sales reps to the financial officer and the service techs. I have never regreted the sales process or visiting the service department as I have always been attended to by courteous employees.

KKEYDON

Mar 21, 2012

DALIA WAS VERY GOOD AND VERY RESPONSIVE TO ALL MY QUESTIONS !!EVERY ONE ELSE WAS ALSO VERY FRIENDLY AND EFFICIENT DOING THEIR PART OF THE SALE !! THANKS TO ALL OF THEM FOR A PLEASENT EXPERIENCE !!DON CLARK

Stan Galehouse

Mar 20, 2012

Dalia Levine-Epstein met us as we were inspecting the Odessey vans. She showed us the various models and explained the basic differences between them. She was very knowledgable and very pleasant and enjoyable to talk to. After spending a few hours with her we felt we had found a new friend. She was very sincere in her enthusiasm to show us all she could about the van we ended up buying. We would highly recommend someone to search her out when coming to this dealership. It was a very pleasant dealing with Dalia. She followed up a few days later to see how we were liking the car and even offered to help me with some computer questions I had.

John Sharp

Mar 17, 2012

Soon after purchasing this 2009 Honda Civic new from a dealership in Indiana I realized that the IMA did not respond as intended. That dealership gave me no satisfaction. Then a dealership in Bay City Michigan charged us to have the car analyzed and they said nothing wrong with it and they did not correct the problem.I then met with George Donavan and his tech man at Germain Honda and they diagnosed the problem as a faulty IMA battery within 30 minutes. The unfortunate thing is that we drove the car 3 1/2 years with the faulty IMA battery. This was our second hybrid so we knew something was wrong. The car now drives great and gets much better mileage!

pattih804

Mar 16, 2012

Our sales person Dalia Levine Epstein was very knowledgable about the suv we were interested in. She told us everything about the suv, after listening to her we decided to buy it. She also has a great personality, which made her easy to talk to.

seniordr

Mar 14, 2012

Initiated lease through computer. Next day Karen called, told her what my needs were, said she would check and call me back. Within a short time, called back and was able to meet my requirements. Nextday went to dealership, contract was completed within an hour.It was a pleasure to be able to do business here in Naples. Karenwas knowledgeable and sooooo helpful in everything. It was a geatexperience doing business with Karen and Germain Honda!

bggsrck

Mar 10, 2012

Lee Glesmer helped us with a complicated repair on our brand new Honda CR-V. He secured another vehicle for us while ours was being fixed (at no expense to us.) Since we were on vacation in south Florida at the time, this was highly appreciated. His explanation of a complicated problem was more than satisfactory.These two snowbirds really appreciated his professionalism in a tough time.

kwremax

Mar 10, 2012

Seref was very personable and wanted to make sure that the vehicle we purchased was the one that met our needs. We have previously owned a Honda Odyssey and we do miss the flexibility of the vehicle and the amount of 'stuff' the vehicle can transport. We like the ride of the Odyssey and have had several passengers that commented on the luxurious ride.Seref was attentive but was not pushy. We would certainly recommend this sales person and the dealership.

horriganphil

Mar 8, 2012

Seref Deniseri is a specially gifted salesperson. We first met him about two months ago. He was so kind and accommodating at that time we specially asked for me just recently. He is a sensitive and kind gentleman. He went to great length to satisfy the special desires of my wife Anna. He not only succeded in doing this, he found a more special model at an affordable price. We believe that he did this because he became fond of us. We feel the same way.Honda should be very proud to have Seref working for them.

kfolger

Mar 1, 2012

I received excellent customer service and attention while purchasing my new 2012 Honda CRV. My salesman was very personable and non-pressuring, making for a very comfortable and enjoyable buying experience. I am very happy with my purchase and the great group of professionals at Germain Honda. I will highly recommend Germain Honda over any other dealerships in Southwest Florida.

tsharp4844

Mar 1, 2012

Our recent purchase of a 2012 CR-V and 2012 Pilot at Germain Honda was a great experience! We worked with Seref Denizeri, and I cannot speak highly enough of him. He was courteous and pleasant, and did not use any of the "high pressure sales tactics" we have encountered at other auto stores. From negotiating the price to finalizing the deal in the finance department, it was a stress-free experience. We left feeling relaxed and satisfied with both the deals we received. I would say the entire process could not have been any smoother or easier. A big thanks to Seref, Michael, and Alex!Joe Pignatello and Teresa SharpNaples, FL

vka7777

Feb 28, 2012

Entered the dealerships beautiful showroom expecting my salesman from a year ago when I was hunting down a new lease when I was delightfully greeted at the entrance by Dan, who immediately introduced himself and said that my original fellow had left but he would happily help me. I told him exactly what I wanted to accomplish and didn't want to spend the entire day there, so he reviewed my written notes and in no short order had introduced me to Peter and within a relatively reasonable amount of time, I had a deal. I actually didn't know the deal was accepted until I left and returned and they had passed me through financing, which I thought would be my stumbling block, and they did yoemen work, getting all the finances in order. While I was out running around, returning a friend to her husband, and then going home to walk my dog, returning three times to the dealership, Dan and Peter were able to work around my crazy schedule for the afternoon, and the joy of the day was that I drove home with a magnificent new leased Honda Civic EX, and for me, it is my 'Ferrari'.They spiffed it up, whatever they do in the bowls of the shop to make sure it was spotless in as much as it had been raining most of the time we spent together. Dan transferred all my belongings and off I drove. Peter, organized isn't the word, he is incredibly organized, and within 5 minutes he had me through the financial paperwork and off I went.Dan was fabulous, in that he was the one running the gauntlet for me and did an amazing job of settling my questions and concerns quickly and with expertise, he had a wonderful sense of humor and knew exactly what to do, when to do it and was a gentleman always. Enjoyed the making of the deal, even though I had to skip around town in between.

steveb47

Feb 26, 2012

We were given driving directions from Fort Myers by Andrew, that were extremely accurate. Upon arrival, we were handed off from Andrew to Dan Beveridge, our sales consultant. He was extremely courteous, arranged for an immediate test drive of a CR-V, and explained all of the features of the base model LX that we wished to purchase. I made him aware of a quote I had received from another Florida dealer, and asked if he could meet or beat the price. After a short consultation with the sales manager, he made an extremely competitive offer. He then told us when he would be receiving a shipment of 2012 CR-V LX models, and the colors available in the shipment. My wife and I picked the blue, and we began the purchase process. We were introduced to Peter Amory, who took us through all of the paperwork in an expeditious and courteous manner. The car arrived 4 days later, was professionally prepped by the dealership, and Dan was available when we arrived for pickup. We finished the paperwork with Peter, received an extremely well-planned explanation of the relevant details of the car's operating features from Dan, and drove away extremely happy with both the car and the buying experience. I would highly recommend Germain Honda of Naples to all of my friends and associates.

rjb128

Feb 25, 2012

If your in the market for a new honda in florida you dont have to go any further then Germain Honda in Naples and sales professional Dalia and Dan.We needed another vehicle in Florida and started shopping around for different type 4cyl SUV's. When we pulled up at Germain Honda of Naples, Dalia came walking out to greet us and ask what we might be interested in. Dalia took us over to the CRV's,explained the vehicle thoroughly,took us out for a test drive and then sat down and discussed exactly what we were looking for in the crv. Although they didnt have the crv we wanted Dalia and Mike the manager said they would get it to the showroom in a couple of days. When Dalia called to say the car was in we came in and spoke to dalia and dan beveridge about pricing and options. When we got close on everything Neal Wolf came over and the deal was done. It is hard to explain how easy these people at Germain Honda made it for us to purchase a new vehicle and it all started with the way we were greeted and treated by Dalia and Dan. Last was Peter that took care of the financing and final touches on completing the deal. He was very professional and got us a better rate then i could get through my credit union. In all the new car purchases i"ve been involved in, none has gone as smothly as dealing with the crew at Germain Honda.Thank's again to all..Ray & Deb Barnes

jcavalieri

Feb 10, 2012

Lee Glesmer was fantastic. He took our Honda CR-V and had the service people check for transmission noise. He was great with setting up an appointment and being on time and professional. Lee arranged for us to have a loaner car for the day that the service was completed. He contacted us with updates and always addressed my wife and I as, Mr. and Mrs. Cavalieri. This was done after knowing we were from out of state and would not be a follow -up customer. He got us coffee and talked to us about the service,and suggested follow-up procedures with our Honda dealer back in Michigan. I established a feeling of confidencewith the entire dealership because of our association and communication with Lee. He is indeed a master in his position and a valuable asset for Germain Honda in Naples, Florida. My wife and I left saying that we had never had such excellent service and professional attention at any dealership anywhere we had ever been that can compare to our experience there. Please give them a try and I can assure you of a pleasant environment along with excellent service.

Cole Naples

Feb 9, 2012

Seref was once again most helpful with questions on an extended warranty. I had purchased my Pilot in October through him and he went out of his way with my questions yesterday.

Rick

Feb 3, 2012

We have 4 new Hondas from Neil and Karen. We are very pleased with the way we were treated. Germain Honda couldn't have been more professional as was the entire staff.

pegwilson

Jan 27, 2012

This was probably the best experience I have ever had at an auto dealership. My purpose on arriving at the dealership was to look into the possibility of leasing an Odyssey. After a brief discussion with Seref Denizeri, we agreed that I would be better off with a CR-V - he was very informative and concerned that I have the right vehicle. He did not try to push me into the higher priced model as so frequently happens when car shopping.As I was currently leasing a 2009 CR-V, Seref took the time to acquaint me with the 2012 vehicle, pointing out new features added this year. It was just the right amount of time - long enough that I was fully informed, but not so long as to make this a tedious process.I had limited time available and Seref respected this - on my second visit, we discussed the terms of the lease - I had to be within a certain range - he accommodated that request. Again, due to time constraints, I had very little time that I could spend at the dealership. He spoke with the other team members that I needed to interact with and they all assisted in getting me out the door in a timely fashion and I soon drove away in my new CR-V. I give very high marks to Seref - he certainly is a credit to your organization. Because of him, I will definitely refer friends and family to him for future purchases.All in all, an A+ experience!

Glenn Oliphant

Jan 26, 2012

Being from Minnesota, we always thought our auto dealers were nice, well our dealers need to come to Germain Honda to see what "Nice" is. These are the friendliest people we have met at an auto dealership. Mr. Seref Denizeri was super, he was very interested in our satisfaction and went out of his way to help us into a new vehicle. We are very pleased with our new vehicle and especially satisfied with the extras that Germain Honda adds to the vehicle. I don't know why other dealers don't do that in Minnesota. We now feel like we have a fully equipped auto. Thank you Germain, you have a friend for life.

accordgu

Jan 24, 2012

Having driven a Honda for a good number of years we decided to upgrade to a 2012 model. We feel fortunate to have chosen Germain Honda for our 'exploration' of the new cars. Immediately after meeting and talking with Seref Denizeri we knew we were in the right dealership and, importantly, we had found the right salesman to deal with our questions and updating about the new cars. He, very professionally, and patiently, led us through the detailed description of the features of the new cars with the needed explanation of how they all work. He made it an enjoyable experience, with no pushing for a decision.He was helpful, courteous and friendly and we would recommend him to anyone shopping for a new Honda.

jpelwell

Jan 24, 2012

My fiance and I recently visited Germain Honda of Naples to look at Accord Coupes. We had a wonderful experience with Seref Denizeri. He was friendly, honest, and very straightforward. Seref was able to get us into a lease for an Accord EX Coupe with all the features we desired and most importantly at an affordable payment. The experience was a pleasure. Thank you Seref!

astrominger

Jan 19, 2012

George provided great service as well as being extremely personable. Quite frankly, I can't say that I've always had the most pleasurable experience at car dealerships. Let me tell you these guys are wonderful. It's completely worth it... in terms of driving over to Germain in Naples as opposed to my own backyard dealership( Ft Myers). That's saying something!!

jakewood

Jan 13, 2012

I would like to commend Eric Gordon at the Germain Honda Used Car Dealerhip for his courtesy and extra-effort in handling our purchase of a 2009 Honda Civic. Eric was easy to contact and always willing to help or answer any questions that my wife or I had. He showed patience with us as we test drove several cars. I would have no qualms about recommending Eric to any of my family or friends if they are in need of an auto. Also, the entire team at Germain handled my transaction with professionalism and were easy to work with. An overall good car buying experience, outstanding! Jack and Maria Redding, Naples

adelva22

Jan 10, 2012

I had my Honda Accord serviced at Germain Honda of Naples and their customer service here was outstanding. I've had more than a few horrible experiences with other dealers in the past and it was nice to leave there knowing I was taken care of. George was very helpful, compassionate and professional. Thank you very much:)

gaylepieretti

Jan 10, 2012

I take great pleasure in writing this review about Seref Denizeri, a Sales Professional at Germain Honda of Naples.It was the end of our lease period and my husband and I were shopping for a new car to lease. We were interested in another mini-van so we wanted to find out as much as possible about the Honda Odyssey. This was our lucky day because we found all the answers and so much more from Seref. While we were discussing the car my husband noticed on Seref's name tag that he was from Intanbul, Turkey, which is where we have been wanting to visit. After answering all of our questions about his country with just enough detail to wet out appetite to definitely go there, we then got back to questions about the Odyssey. His descriptions of the car's attributes were so amazing that it was as though he were a tour guide leading us from one amazing detail to the next! We had heard about what a great car it was from friends, but the way Seref described it leading us from one feature to the next with such concise quick detail, we were sold! He was able to answer all of our questions about lease pricing from the top of his head and then printed out statistics to substantiate these facts when we went to his desk. Needless to say we were totally impressed with the car but even more so with Seref and his knowledge and enthusiasm of his product. For those of you that want a different product that Honda makes, I know that Seref will be able to do justice to each of those cars and their specific details. Do yourself a favor and visit Germain Honda of Naples, but make sure you ask for Seref Denizeri - the knowledge that you get will be priceless!!!

rs515ss

Jan 7, 2012

I purchased a 2008 Accord new from Germain. I was looking for a 2nd car for general transportation during my 6mos here in Naples. Although I was looking for a 08-09 Civic, they had been sold before I got there. Eric provided professional, courteous support in seeking an automobile that would meet my needs. There was never any pressure, if none could be found that day, he would keep an eye out and let me know in the future. In the meantime, he did show me an 08 Fusion--very clean, good size, and had a reduced price. He asked me if the price was right would I buy it and if so, what would the price be. We came to an agreement without any hassles. I took delivery of the car, but on the way home the "check engine" light came on. I realize the car has no warranty, but not even owning it for an hour seemed to me to be amiss. I called Eric and he said bring it in to our service manager--George Donovan. As it turned out there were no trouble codes indicating anything needed to be repaired/replaced-- just a "burp" in the system. George told me that should the light come on again , to call him and he'll make it right. I have to say that the total experience with Eric and George allayed my fears about purchasing a pre-owned vehicle from Germain and the sincere efforts to take care of the customer are greatly appreciated. I would definitely recommend Germain to others.

Albert

Dec 31, 2011

Great Service from the internet department, fast and courteous great knowledge of the vehicles on site. Hope to buy from them soon.

Jennamarieann92

Dec 30, 2011

I purchased a used 2009 Honda accord coupe about two months ago that had almost 16,000 miles on it and maybe put 3,000 miles on it since the purchase and noticed my back tires were making a screeching noise come to find out that I already needed to spend $200 on new back brake pads. I was upset considering I just bought the car that was supposed to have gone threw a certified inspection before being put out on the lot. Lee Glesmer was sure to take care of my concern and make sure it was covered the correct way. I in the end did not end up spending a dime. Germain has a huge reputation in SW Florida and was greatly concerned about my service that turned out better than i expected. Thank you again!

Indbat1

Dec 28, 2011

We bought our car on Germain Honda Naples. We did not like the personal Car dealership Association trade in value on our trade. They do not want the public to know they have a secret " Auto Dealership Association".They have this...to benefit them selves never mind blue book price. The sale person said they would wholesale my car so they didn't want to pay what it was worth. My trade in car is now being sold at their lot...no wholesale like they said. I understand dealerships have to make a profit, but to rip people off is not right.I got a nasty call from the Manager saying they were going to take the car back after a week. Apparently the finance manager at Germain Honda of Naples did not fax proper paper work to our credit union. He yelled at me regarding their own mistake.. was in poor taste and very unprofessional.

smehas

Dec 26, 2011

I have a 1997 Honda Accord. Purchased at Germain Honda and I go there for all the service needs. Dave Espinosa is so knowledgeable and caring. Jeff, the mechanic, is very kind and along with Dave will explain whatever the problem might be. They are like family, very respectful and genuinely caring. I have recommended Germain Honda to many people.

tom2588

Dec 17, 2011

I bought and was looking for a certified late model Honda,not only did they the product, the experience was professional, courteous and pleasant I can say enough about this experience.

CherylBrowne

Dec 12, 2011

I went in to lease a Honda Element as I already own one and ended up leaving with a Pilot as the Element is no longer available. I am very pleased with my decision to lease the Pilot.

pacospapa

Dec 8, 2011

I was shopping for a new/used vehicle with no particular make or model in mind. I wanted a low mileage vehicle at a good price. Jude Dorestal was most helpful in giving me choices without high pressure. After I had test driven one vehicle he led me to the back where they had just taken in a very low mileage 2010 Nissan Versa. This ended up being the vehicle I purchased. Steven Morales worked with me on the price negotiation and we came to a deal I was satisfied with. It was all done in a courteous and efficient manner. I was most pleased with Jude's kindness and genuine desire to find a car I could be happy with.

CT34102

Dec 6, 2011

Devin Demetsky was a pleasure to work with on the lease of our new Crosstour. He was very patient, courteous, and informative. He is an example of what a salesman should be like during negotiations. We never felt pressured or pushed but instead informed of our options and that he was working with us and not against us. Devin is an asset to Germain Honda.

newcareguy

Dec 2, 2011

Great customer service, great price, great car! We drove 150 miles just to get the car from this dealership, all because the sales person was amazing and very helpful!

heidif

Nov 30, 2011

My visit was less stressful than at other dealerships. The staff ensured that my questions were being answered. I appreciate that they eliminated the "back and forth" price haggling and just offered me a good deal.

jrs2020

Nov 13, 2011

Our Honda is 10 years old and running like a champ due to the quality of service and maintenance by George Donovan and the Germain mechanics. We have never been sold a service we didn't need and have always been treated very well. It can be stressful when there is something wrong with one's primary means of transportation: George immediately attends to our vehicle and gets it back to us the same day, cleaned and in perfect working order. The level of service provided exceeds our expectations every time--to find a Service Advisor that you can trust is an added bonus. We would not go anywhere else!

Pennie

Nov 11, 2011

We were especially pleased with the care and attention that your service personnel gave us. Lee was right there to answer every question we had and made sure to get back to us promptly. We were also satisfied with the price that was quoted us for replacement of the IMA battery, especially since our warranty had run out 6,000 miles before.

Honda I Trust

Nov 8, 2011

After having few unpleasent experiences with other Dealers, Seref Denizeri was a fresh of breath for my wife and I. He answered all our questions with honesty. Seref did not rushed us in to buying the vehicle same day, he spend his time to explain and demonstrate the features of the vehicle with great knowledge.After we visit with several more dealerships and Brands, we decided to come back to Seref. Sales people need to learn how to be like him. It is not easy to decide which vehicle is Practical, Safer, more Reliable, and Cost Efficent. It takes time to find the right vehicle, Sales People are the only source other than internet to learn from. When Sales Person looks at us as a walking $$$, and all they care is to sell, it is not very comforting us customers.Thank you Seref for makeing our visit with you the most pleasent experience we ever had in car buying, we'll send you our friends when they are in need of a HONEST and PROFESSIONAL Sales Person.Mike C.

Platinum11

Nov 7, 2011

I am really economically strapped now as we all are, I am just out of waranty by 800 miles and service advisor Lee Glesmer really stepped up with compassion and good will to allow this break replacement at no charge. Wow you don't see this kind of care much any more.

chrisholtrop

Nov 4, 2011

Life has a funny way of bringing all of us challenges, especially in the economy these days. I had run into some hard times and needed to reduce the payment of a current lease I had agreed upon with germain honda about 16 months ago. on my original call to germain honda i spoke with peter, the finance manager who was very pleasant and very willing to help. this was different than i had experienced at other dealers. soon after the initial phone call seref denizeri called me back and made me feel very comfortable and positive that we would be able to work out a deal that would fit my current situation. by the time i arrived at germain honda the following morning, seref had prepared exactly what i needed to see and hear. he listened to what my objectives were and he guided me through the options we had discussed with great patience and care. steve in the used car department was helpful in finding three options that fit my needs but were all just different enough to give me choices. the experience was enjoyable, and its not often you can say that when it comes to car buying. seref was fun to be with, he truly cared about my situation, and he worked hard to ensure my goals and objectives were met. the staff at germain were all very helpful and friendly; they portrayed a family-like atmosphere that was pleasant to be around. i would recommend anyone in the market for a car to visit germain honda, and don't forget to ask for seref! thank you to all of you for helping my family out!

JudySambataro

Oct 30, 2011

This Honda Dealership was honest and it was important to them that we were completely satisfied with our decision in purchasing our new CRV. Our sales associate, Seref, was a knowledgable about the CRV and very honest in answeringour questions..............We liked him and felt very comfortable dealing with our new car purchase.

odyssey2012

Oct 30, 2011

Dalia was very knowledgeable about the Honda product. She was very prompt in getting back to us and made sure we got what we were looking for.

katiana

Oct 27, 2011

i went there to buy a car ,sales associate Jude was very friendly and knowledgeable.he showed me all the cars in the price range and body i gave him and i took home my new car.

sts6506mp

Oct 24, 2011

My experience for this 15,000 mile service call was very pleasant and professional. I had a 9AM appointment, and my car was ready shortly after noon. I was driven home by their courtesy van, and then Lee called my home when the car was ready. The van picked me up at home and returned me to the dealership. It was truly a painless, and really a rather pleasant experience.I will definitely return for future service needs.

John Cole

Oct 23, 2011

This was the third purchase I made from Germain of Naples. By far this was the best experience and I need to credit it to Seref Denizeri. Totally professional, extremely competent and no usual dealer nonsense making multiple trips to the Tower. He kept his word and I will recommend both Germain and in particular Seref Denizeri. Thank you Seref and thank you to Germain for turning their business practices around.

irv,moore

Oct 19, 2011

Serif was so great 3 years ago so we came back to him and once again he exceeeded our expectations in all ways. He even came in on his day off to help us.

hbk42683

Oct 18, 2011

My experience with Germain Honda was excellent. I enjoyed the company's dedication and desire to fulfill my needs exceeded my expectations. I look forward to doing business again with them in the future.