Wendie Martin

18 de mar. de 2016

Went in after work to look around, and I was able to test drive and purchase the car on same day. Wendie was my sales person and she was very nice and friendly and she was able to get the car around the price I requested for.

Amanda

17 de mar. de 2016

I had a great experience purchasing my vehicle from germain Lexus of Dublin. BJ was fantastic to work with--went above and beyond and made the purchasing experience very smooth. Would definitely recommend both the dealership and BJ!

Tiffany

15 de mar. de 2016

We were able to find the vehicle we wanted, at a fair price, with an effortless shopping experience. This was our first dealings with Germaine Lexus of Dublin. We were greeted by BJ and immediately felt like a friend of the family. He made car buying easy and comfortable. Everyone there was friendly and the dealership itself is clean, bathrooms included. We had a pleasant buying experience and will definitely recommend this dealership AND BJ.

Denise

13 de mar. de 2016

We went in to purchase a GX460 in a specific color inside and out. They located one and had it picked up and delivered to Germain within the week. It came in with a hole in the top of the spoiler. We couldn't see it but our salesman did. They went into motion to get it taken care of. A week later we were delivered new car with great customer service. They did everything to make things right which is all you can ask when there are uncontrollable issues. Kudos to our salesman Earl!

Jeanette Bradley A Highly Satisfied Customer!

11 de mar. de 2016

My niece and her husband bought their Toyotta 4Runner here. They got such a great deal and were so impressed with Armen Barsegov, their salesman, that they came back and bought her daughter Lily a car too. I (Heather's Aunt) told them I was looking for a car; so they were more than happy to refer me to Armen Barsegov at Germain Lexus of Dublin as well. I called him on a Friday and then visited the dealership and met Armen the following Tuesday. I was hoping to get a decent car at a good price......I was soooo wrong! I bought a car that very night that was much, much better than I ever thought. I was looking for an SUV or mid-size sedan. Armen really took the time to find out what I wanted, what I liked, etc. Before long, he showed me a 2007 Cadillac that was almost too good to be true; it had one previous owner and only 70,000 miles on it. I bought it that very night. I still can't believe I have such a beautiful, awesome car. I would've never dreamed of owning a cadillac, because i've never owned a luxury car before, I thought they were "out of my league". But Armen was so passionate about helping me to get a really great vehicle that would fit all my needs, as well as still be a great trade in in the years to come. I'm so glad I listened to him, he was right. What a great guy and a great dealership. I've made them my ONLY dealership for my cars, and I plan on telling everyone how great they are! Go see them, you won't be disappointed. Thank you

Sean

9 de mar. de 2016

We purchased our Volvo through Germain Lexus in Columbus OH and we live in Brighton MI. Whenever buying out of state, there needs to be trust in the salesperson you are dealing with to be honest about the vehicle in every way as though they were considering the purchase for themselves. To drive a long way for a car and then find out as soon as you open the door that it smells like cigarettes and monkey cage is no fun way to spend a Saturday. BJ was our salesmen and he was effortless to deal with even on his day off. The only reason for the 4 star on the buying process was our wait to see the finance guy who turned out to be a cool guy and made the signing painless. Other than the wait, 5 star all the way. Thanks BJ...

Dean

5 de mar. de 2016

Purchased two L/Certified preowned Lexus vehicles. Marc was very fair and honest. It was a pleasure dealing with him and Bob in the finance department.

BWanner

4 de mar. de 2016

My wife and I leased our first Lexus, a 2016 RX. Sal and Brian at Lexus of Dublin made the buying experience a great one. They were very knowledgeable about the products and features to find a perfect vehicle for our family. I would highly recommend this dealership to my friends and family.

Connie L Goode

4 de mar. de 2016

Excellent service and ease of purchase. My salesperson, Wendie Martin was exceptional...! She called and asked if I was interested in upgrading. I had been contemplating, so when she called I was interested. She had the perfect car waiting for me matching the description I gave her on the phone. She told me she has only been there 1 month and I was shocked because she was so knowledgeable about everything I asked her. Very polished and professional. She never pushed me but convinced me that I was making the right decision. She is a plus for your team!!!

Lauren

3 de mar. de 2016

We stopped in to look at and test drive the IS. Earl was helpful and kind. He wasn't pushy or overbearing. I will definitely contact him in the future when I decide to buy!

qwkstep

2 de mar. de 2016

Thrilled to work with Brain White at this dealership for my first Lexus! He made the process simple, non intimidating and relaxed. His knowledge of the product and focus on customer service was a pleasure.

Happy Buyer

2 de mar. de 2016

Love the car. Salesperson Melissa Crawford was very helpful in considering our needs and finding the right car for us. No agenda or pressure for a particular model. She listened to us and found the car that fit our needs.

Tom Reed

1 de mar. de 2016

We have been customers of Germain Lexus of Dublin for about 15 years. Last week I had another great service experience. Mike Swetnam does a great job taking care of me there and the workmanship was great as always. This week, we leased a new GX. Ulises de la Garza, who has sold us all of our cars, did a wonderful job of explaining the features of the new car, and Sal Siano worked with us to obtain an attractive lease on the car. The F&I experience was easy and professionally done by Bob Weber. All together, we had the kind of car buying experience that everyone wants.

Mark

27 de feb. de 2016

Just purchased a Certified ES 350 from Armen at Dublin Germain Lexus He was very knowledgeable, professional and we reached a deal very painlessly with trade in of my 2008 350 and purchase a slightly used 2013 350 that looks and feels new but at quiet a lot less than sticker Very fair trade in value from mine, This is my third ES350. I would highly recommend to anyone the value of the Lexus brand reliability, performance, look, ride, etc. I have owned BMW's and Mercedes , nice cars but very expensive to maintain. With over 200,000 miles on my previous ES 350's and next to no maintenance other than basic, you can't go wrong with Lexus.

Patty B

27 de feb. de 2016

As we walked in Germains, Armen greeted us at the door. Armen directed us to the cars that we wanted to look at. I was very impressed of his knowledge And how thorough he was. Armen was very professional and polite. He made us feel like we were family..Armen made the car buying experience very easy. My son bought one also. Thank you Armen for great car buying experience. Need more people like you. We will be back to buy our next cars.

Kyle

27 de feb. de 2016

I few days ago my mother and myself purchased two vehicles from Germain Lexus. Our intentions was purely just to go look and shop around. However, upon entering the dealership my mother and myself were welcomed by multiple staff members. A salesman by the name of Armen Barsegov approached us and immediately I knew the vehicle I wanted and and my mother was simply just looking. After a brief test drive on a couple vehicles for my mother she was pleased with one. My mother and I went to Mr. Barsegov and stated that we wanted to purchase two vehicles. Mr. Barsegov was very detailed in going over car fax and history of both vehicles. Mr. Barsegov was up front and accepted a reasonable offer for both of the cars and came back with a few dollars less then we had asked. The purchase was extremely quick and painless with the help of the sales and financing staff. Very pleased and vehicles are fantastic! Thanks Armen!

RX350 in Minnesota

27 de feb. de 2016

I returned to Germain Lexus in Dublin for a used/certified vehicle 7 years after having purchased a used vehicle there previously, even though I moved out of Ohio 4 years ago. I envisioned a complicated process trading-in my earlier purchase over the phone, but Ben Maclam at Germain made the entire process so smooth, plus was extremely patient while I arranged a prolonged schedule to drive 12 hr from Minnesota to make the trade. Germain is a great place to do business, and Ben Maclam is a great sales consultant with which to work. Clint in finance is also a tremendous asset in the vehicle exchange process.

Debi B.

26 de feb. de 2016

My husband and I went in to the Dublin location last weekend after seeing an RX F-Sport online that we were interested in driving. Armen greeted us at the door and immediately identified the vehicle we were talking about and took us through the particulars of the car. He walked us out to the vehicle and gave us a thorough tutorial. He was polite and informative but never pushy. His knowledge about his inventory and and also his competitor's products is very impressive. Armen is a true professional and takes pride in doing a great job for his customers. He made the whole process easy for us. We have always had a positive experience at Germain and definitely recommend Armen!

GoBucks

25 de feb. de 2016

We had a wonderful experience purchasing our pre-owned 2014 Honda Accord from Armen Barsegov. Cannot say enough about how helpful he was! He was straightforward, thorough and went above and beyond for us. He had couple touch ups taken care of for us after we left the dealership, had the car completely cleaned and even drove it up and delivered to us in Perrysburg. Thanks so much for all your help Armen- you made the process as smooth as possible!

Karen L.

22 de feb. de 2016

I had been looking for an Acura RDX on line for several weeks. I had looked at several and traveled to Columbus to another dealership to find the RDX was not in good condition. I called Germain Lexus and spoke with Arman, he assured me that the RDX on their website was in great condition. We were very pleased with our saleman, Arman, as well as the RDX that we purchased from Germain Lexus. The buying process was very professional and went very smooth. I would definitely recommend Germain Lexus and our salesman, Arman.

Megan from Powell

22 de feb. de 2016

After buying several cars from Germain Lexus of Dublin we continue to use our salesman, Earl Macblane. We recently bought car number 4. As usual, he was very helpful and answered all our questions. He also showed me exactly how to use all the special features the car offered including the navigation and set up the blue tooth phone feature. I always have a great car buying experience at Germain.

Elliott

22 de feb. de 2016

I bought my first Lexus from Germain Lexus of Dublin about 2 years ago, my sales person name was Bernard Harris I bought the vehicle sight unseen and I love my car. Mr. Harris did an excellent job and finding this vehicle for me ...I love the car and the service.

Tony from Westervile

21 de feb. de 2016

I always buy my cars from Earl MacBlane at germain Lexus. He makes us feel comfortable when we come to the showroom. I always feel like I get a square deal when I am working with Earl. I have bought 3 cars from him and I consider myself a lifetime customer.

Drtooth

21 de feb. de 2016

We have purchased 3 vehicles in 3 years from a sales rep Earl MacBlane. I would highly recommend him and the dealership ! The customer service and buying experience were exceptional!!

Kathy

21 de feb. de 2016

I'm a longtime Toyota owner. I stopped in one day and was fortunate enough to meet Earl MacBlane. His expertise was amazing! I bought an ES350. It's the best car I've ever had. Germaine Lexus of Dublin and Earl are the best.

Matthew Hickey

21 de feb. de 2016

I started using Germain Lexus in 2005 and have been a customer since. I lease my vehicles and have had the pleasure of working with Earl MacBlane. The service, staff and maintenance is great but working with Earl is what keeps me coming back. I get a very fair deal and there's no hassle or hard sales approach. Earl will get the deal done! I'm definitely a customer for life.

Ed P.

21 de feb. de 2016

Dealership is truly exceptional in all domains of customer service. My purchases have always been painless and buying expectations met without fail since 2008. My chief sales representative, Earl McBlane, has been and continues to be simply the best. Over the years he understands my expectations and researches inventory resources to find the specifications I requires. The dealership excels in making the buying process a friendly experience in a customer/business relationship. All aspects of the dealership aspire toward the pursuit of perfection.

Autumn

21 de feb. de 2016

Buying a car can be very stressful but B.J. Was so easy to work with. He is trustworthy, polite, and respectful of our time. We will definitely buy here again!

Mr.Bo

20 de feb. de 2016

I purchased a LS 430 and the customer service was excellent. The price was right. The salesman BJ Harris delivered the car to my house. The whole experience was the best I've had during my car buying experience. Thanks Mr Harris.

JD

20 de feb. de 2016

Earl is a fantastic salesman. When you want to buy Lexus, you expect the best. This dealership not only represents Lexus but so do their people from service, reception, and sales. My expection was not to be "sold" a car. I wanted to be sold the experience and all the good things that Lexus represents. Earl did this and made my buying experience unforgettable. I recommend this dealership and their people.

Emerson and Carol Gilbert

20 de feb. de 2016

We have purchased or leased five Lexus vehicles thought the exceptional salesmanship of Earl McBlain. Earl presents choices in a non-pressure manner. He is knowable, courteous and maintains contact with us after the purchase. Thanks to Earl and the Germain service staff, we have had a long and pleasant relationship with Germain Lexus if Dublin

Kmackpowell

16 de feb. de 2016

The purchase of my pre-owned Lexus was so easy and a very positive experience. I reached out to the dealership on a Friday morning and I was able to have an appointment that afternoon to look at the car and test drive it. When I arrived at the dealership B.J. had the vehicle waiting for me so I felt like he valued my time. B.J. was very accommodating to my questions and was helpful in making sure I was getting the car that was best suited my needs.

allisonTXOH

13 de feb. de 2016

After searching for the just right used car at 5 dealerships in the region, my last stop was at Germain Lexus of Dublin. I had already been in contact with the online sales rep, before arriving to check their inventory.The salesman I dealt with met me in the parking lot and showed me a "13 RX 350. I wanted to look at all of the used cars on the lot, which I did, and I was very happy with the original car he showed me. He had taken my information/needs and found exactly what I needed.B.J. Harris walked me through the process, answered all of my questions and has called several times long after the sales to see if he can do anything else to better my experience.I am thoroughly satisfied with the choice of dealerships, choice of cars, and having B.J. as the representative I worked with. I will definitely use this dealership and B. J. with any further sales.

Lcookie

11 de feb. de 2016

BJ Harris sold me my Lexus IS 250, and from that day on, he has exceeded my expectations. I've never recieved such great care and follow up when buying a car. I will always recommend BJ, and the dealership!!

cherslexus

10 de feb. de 2016

Started my search for a new car with B. J. Harris about one year ago. LOVED my 2002 RX 300! But...It was time to trade it in on a new model. Looked at many other brands. I did like other SUVs but they were not from Germain Lexus of Dublin. NO dealership came close to the service and caring personnel offered at Germain Lexus. B.J. Harris knew what I wanted, and made it possible for me to own the vehicle of my dreams and stay with Germain Lexus of Dublin.

Brad

22 de nov. de 2015

First I will say I have never wrote a review on anything, anyone or anyplace in the buying or selling world. I have read a lot of reviews and take them seriously, but this is my first righting one. I have been looking for a used toyota camry, I got online and saw a 2003 at Germain in the price range I was looking for. Was not looking for a high end car just something to drive back and forth to work so this car would fit my needs. I had been looking at this particular car online for about 2 weeks hoping it would not sell until I could get up there to look at it. I live 100 miles from Germain and work 6 and 7 days a week most of the time so it's almost impossible to find a good time to go there and look at it. I called and talked to BJ about the car on a Friday, he was polite and said they still had the car at the price listed online so I told him I may be up there the next day on Saturday. I called late Saturday morning and told BJ I would be there around 2:00. I took a half day off work to go look and probably buy this car, Saturday is double time pay for me so I missed out on a lot of money. I drove the 100 mile trip and when I got there they still had the car, which I was happy to see. Took the car for a test drive, the car had a few front end issues but for the right money I would buy it anyway. I went in to discuss the cars issues with BJ, he said he knew about some of them. I told him I didn't have a lot of time to haggle over a price out the door so just give me your bottom dollar. He came back with a price higher than the price that had been listed online even with taking the issues in account. I was confused so questioned him about it. He said " THE PRICE OF THE CAR WENT UP $478.00 TODAY".....I said are you sure, I never heard of such a thing. BJ said well the market value on this car went up today so it will cost you more. HAS ANYONE OUT THERE EVER HEARD OF SUCH A THING??? UNBELIEVABLE!!!! Is this the stock market they are running or a car dealership???? I made it known I had just drove 100 + miles one way and wasted a half days time and gasoline coming up there. When I made it known to BJ on Saturday morning I was coming up there, it should have been his responsibility first to make sure they still had the car, and second the price was the same as it was the day before sense they have a habit of raising the price of there cars from one day to the next, he did not. I have never been so surprised, upset and disappointed in a car buying experience at a dealership in my life. BEWARE of there tactic's to get you there on there lot to look at a car....or.....check the stock market before you leave to see if it went up that day. I had cash money in my hand and had every intent on buying this car when I got there. They missed out on a sale that day.

Keith

14 de sep. de 2015

Ask for B.J.! He made my out of state purchase stress free. My truck was literally delivered to my front door for a fair price!

sweetberry

16 de ago. de 2015

I was looking for a specific SUV and found it here. The whole transaction went super smooth, My salesman was BJ and he was great and really fun to work with. Would definitely return here and by another vehicle. I would request BJ again also!

Nina Bui

2 de jun. de 2015

About 2, 3 months ago. I bought two cars from this dealership. I had a great experience. My salesmen was Armen who made my experience stress free, an fun, the customer service was excellent, the whole staff was very friendly and very helpful. I am going to recommend this dealership to everyone I know. Thank you for a great experience in buying my cars

Barb M.

28 de may. de 2015

I had bought my first Lexus from Germain Lexus of Dublin 13 years ago, and had been very happy with the whole experience and my car. I recently decided to trade in my 13 year old Lexus for a new one, and because of my previous experience went back to Germain. I went to the dealership several times before deciding what to buy and at no time was I ever pressured to purchase anything. I dealt with the same salesman, Ulises, as I had previously and again was very pleased with the results. I highly recommend this dealership to anyone who is interested in purchasing a Lexus.

Jeff

14 de may. de 2015

I was traveling from out of town in a 2002 Lexus RX 300. The RX had served us well, but time for a replacement. The 2014 ES 350 was just the car we had in mind and Jeff and the rest of the staff went out of their way to make the deal happen. We are extremely happy with the purchase and the great service we received.

Marlene M McCauslin

12 de may. de 2015

Buying my car was very easy. Recently, I had purchased a pre-owned vehicle from Germain and almost immediately regretted not having bought a new one. After a couple of years I decided to do it. Jane Herron, the sales lady, was terrific. All questions were answered in a friendly manner and she extended herself to make me as comfortable as possible. All of the persons with whom I interacted were very kind and helpful. Honda had been my car of choice since 1987 but the staff had become arrogant. Now I have a new love.

E Greely

9 de may. de 2015

Made me feel very welcome and extremely helpful. Will return for my next vehicle as well.

Labrador lover

2 de may. de 2015

Just purchased our seventh Lexus from Germain Lexus in Dublin, Ohio. Bought a 2015 GX 460 absolute luxury! BEST dealership we've ever dealt with. Staff is extremely professional and helpful-EVERYONE, from the complimentary car wash attendant to the service reps, to the sales staff.

Steph H.

29 de abr. de 2015

Germain Lexus of Dublin is awesome! I had been looking for a car to replace my beloved 97 Camry that had over 233 thousand miles. Specifically, to upgrade to a small to midsize SUV. I had considered leaving the Toyota brand until I learned about the NX. When I went to Germain Lexus of Dublin, it was the second time I had test driven the NX 200t, just a different location. Jane, in new car sales, was thorough in showing me the features of the NX. She was very patient and understood my price range. She worked to find a NX for me and it was delivered within three weeks. The entire staff from the receptionist, sales, delivery specialist and finance were all very attentive, friendly and extremely patient with my questions and concerns. Even a team of sales people coming out to help remove the license plates my from old Camry that had been on there for 17 years. LOL! Looking forward to driving many miles in my new NX 200t!

Nancy

23 de abr. de 2015

From the minute I walked into the Germain Dublin Lexus dealership and greeted by Jane Herron the experience was wonderful. Jane was very patient and friendly as I talked about the car I was looking for and took a few out for test drives. Everyone we met at the dealership was friendly and helpful. I wouldn't hesitate to refer anyone in the market for Lexus to Germain.

Mykel

21 de abr. de 2015

Very pleasant experience. No one pressured us or treated us like we didn't belong. Our salesman Mark was great with us. The finance guy was so courtesy with me even though I had my own financing already set up. They even had a person (Miranda) walk me through all the features of the car and show me how to set everything up. Most pleasant used car buying experience I've ever had.

John and Patricia Schiering

31 de mar. de 2015

Great buying experience. Jane was our sales consultant. She made us feel welcome and never rushed or pressured us. She was very knowledgeable about the car we were interested in and answered all of our questions, as well as many we didn't even ask. She always had our best interest at heart. I would happily work with her again and recommend her to friends. The finance staff member was professional, pleasant and helpful. He explained various options to us, ensured we undesrtood all aspects of the purchase. When we took delivery of the car, Miranda was a big help to us. She spent a lot of time showing us all the features of our new car. She was professional, informative, and a delight to be around. The overall experience was great!!

jtboone15

28 de mar. de 2015

When I purchased my car back in November everything went really smooth. I knew what car I wanted and I got it. Brad Crader is the man

Steve A.

25 de mar. de 2015

My salesman made me feelat home. Relaxed and informed. Quick and easy.

Cheryl and Fred...GC

20 de mar. de 2015

We called about a car that we looked at online. We talked to Marc Honick about this car and then went to see it that night. Marc introduced himself and then showed us this beautiful ES-350 and knew the answers to all of our questions. We went for a ride and he talked about Lexus, and the Germain experience of purchasing a car. We have been shopping around for a car and were very impressed with the friendly, professional atmosphere. We ended up buying a different ES-350 that Marc showed us with a different color interior that my wife preferred. So far any issues about the car have been taken care of cheerfully and again, professionally. We were introduced to the Service Department and we were again, very impressed. All in all, a great experience for us.

Phillip and Mollie Pool

12 de mar. de 2015

Simon was really quite pleasant and knew his stuff! He jumped on every opportunity to respond to our issues and even got a car in the right color for us to view . . . that led to our purchase of the car he showed us. He's an excellent "Product Representative"!

Big Daddy

6 de feb. de 2015

From the very first phone conversation BJ Harris was very professional. BJ worked with me every step of the way until the deal was complete. BJ's professionalism made my car buying experience a very smooth transition. He was able to answer all my questions which made me feel comfortable with my purchase. Even after my car purchase BJ's customers service continues to be top notch. If you want to be covered like hot sauce see BJ HARRIS the salesman who's customer service is boss.

wtodds

11 de dic. de 2014

I was an out of town buyer. I showed up and the car was exactly as described and everything was hassle free just as promised.

4mylexus

26 de nov. de 2014

Found the car online, went to dealer to test drive. Just as expected, great car. This is our fourth Lexus purchase. Would recommend. This transaction was easy, finished within hours. Salesperson was very helpful and professional. Thanks

sbrua

25 de nov. de 2014

We recently got our second Lexus and BJ was our salesman. We required more time & patience the second time around since our criteria had changed. BJ was right on it, and dedicated to an excellent experience. We are VERY happy with our IS350 and would recommend Germain Lexus of Dublin!

dougyoungpfs

22 de nov. de 2014

We bought a Lexus and BJ was our sales person. He was excellent! The staff , finance etc was very professional. It made buying a car a pleasant experience. We would highly recommend Lexus of Dublin Great job folks!Doug & Joy Young

BuckeyeJ

22 de nov. de 2014

This is my 3rd purchase of a Lexus Rx. It was the best experience of the 3. BJ was great, very helpful and efficient. He addressed any concerns I had and quickly got back to me when I contacted him. I got a great deal on my trade-in and everyone at the dealership was very friendly and helpful. I am a loyal customer because of the great sales staff. Love my car and would not hesitate to recommend B.J. to friends when they are shopping for a Lexus.

BrianPittsburgh

25 de ago. de 2014

I recently drove a long distance to purchase a CPO Lexus from this dealership and, after the transaction, noticed that the center console was cracked across its entire width. I pointed this out to the sales rep who advised me that nothing could be done and that I must pay for the repair out of my own pocket. This damage was not covered by the CPO warranty. A manager was to speak to me, but never did. I cancelled the purchase and got my check back. The dealership is obviously going to sell this damaged vehicle to someone else who might not notice the defect. I was disappointed in both the quality of the product, and the quality of the service.

heathergraessle

23 de ago. de 2014

We found a certified RX 350 on auto trader and did the financing and most of the paperwork over the phone. We spent just over an hour in the dealership signing and get the rundown of the the features of the car. Overall great buying experience. Everyone was really nice and helpful. Didn't have to spend a whole day in a dealership with a 3 1/2 hr drive each way!!

eliasmorris

16 de jul. de 2014

Sales people were very friendly and easy to work with. I got a fair deal for my trade in and a fair deal on the used car I bought.

Katie

9 de jul. de 2014

My original review is the featured review on this site. I had a fantastic purchasing experience, but cannot say the same currently. 3 months after my purchase, I had a tire blow out on my car while driving. To my disappointment, I found my spare tire was completely dry rotted and would not hold air. Since my spare was not in a usable condition, I had to pay an additional $100 to be towed (on top of $50 for assistance in changing a tire that couldn't be used) and had to purchase 2 new tires for my car instead of 1. The staff at the Lexus Service Center was great in helping me and documented my tire was dry rotted (I recommend working with Josh at the service center!). I was told by the dealership they would find me a used tire to replace my spare but it could be a week before I had a spare and no time frame was guaranteed. I drive daily to/from accounts for work so driving without a spare tire for 5 days or more was unacceptable to me for safety reasons. Although I appreciated the effort, I wanted to speak with a sales manager to come up with a different resolution if possible and share my concerns. I received a voicemail from the sales manager and called back around an hour later and left a voicemail. Since then, I have left several voicemails on the work number and cell number I was given and have not had a response. I also emailed the General Manager asking to be please be contacted by phone or email. It has been almost 1.5 months and I still have not received a response after the original voicemail left for me. Before purchasing a car anywhere, I would suggest to look at the condition of the spare tire. I did not think to do this and now regret it. I would hope Germain of Dublin would inspect spare tires on all cars they sell whether certified or non-certified to help maintain the safety of their customers in the event a tire would go flat or blow out. If my spare would have been in usable condition, it would have saved me 4 hours of time sitting on the road, $100 towing expense, and around $300 for a 2nd new tire. If there is nothing the dealership can do to further help me, I would have at least liked the courtesy to be told that and the opportunity to speak with someone regarding my concerns in trying to change the situation I was in for their future customers. I will certainly purchase another Lexus in the future, but more than likely will not be at Germain of Dublin due to lack of response and customer service after the purchase from the dealership management.

Proud LS460 L owner

16 de may. de 2014

After searching online for a Lexus LS460 L for several months. I finally found what I was looking for with everything that I desired. So I inquired about the car by e-mail. The next day I was contacted by Clinton an online car salesman. Clint answered all my questions and concerns. The price he gave me was good and the vehicle transport charge was cheaper than he estimated. In less than a week my new Lexus was in my garage! The process went much smoother than I had anticipated. Clint is a real kool guy! NO COMPLAINTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!GERMAIN LEXUS OF DUBLIN IS EXCELLENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Bill Lewis

11 de abr. de 2014

This was our first experience of purchasing a of non American based Company. Sales Consultant Everett Zoog made the process enjoyable. He found a vehicle that met our criteria and then sum. Thanks Everett

PeppermintPaige

1 de abr. de 2014

I am still so excited about my very first Lexus purchase!!! I still get that excited butterfly feeling in my stomach when I look in my garage and see it! I honestly wanted to take the time and let everyone know about my experience at Lexus and my salesman. I worked with Jeff Lesosky, and he sold me a beautiful 2012 ES350. My husband was out of town that week, and I was with my 2 small children. Jeff made me feel instantly comfortable from the get-go and he also was speaking to my children. No one even looked at my children at the other dealerships I visited that morning and honestly to me, that meant a lot to me that he acknowledged them too. I explained that my husband usually made these "big purchases", and Jeff completely understood and slowly walked me thru each step making me feel comfortable while patiently answering all of my questions. He was extremely knowledgeable with all 3 models I was looking at, and he helped me choose the right car for me and my family. It's refreshing to know that a dealership hires and trains their staff to be "like a family" instead of "how expensive of a car can I get this customer to buy". Jeff even helped me transfer all my children's toys into my new Lexus and even gave us each a bottle of water and took the time to buckle my children in their seatbelts and he was "high-fiving" them thru the car window while we were driving away with smiles on our faces. Take it from me, Jeff Lesosky is the best salesman! Go see him!

Mzlindseylove

1 de abr. de 2014

Clint was a great salesman.. Helpful & not pushy... Jamie was informative & had me in my new (preowned) car quickly. They both seem to enjoy what they do!

OneHotLexusIS250

31 de mar. de 2014

From the time I walked into Germain Lexus of Dublin I felt like part of their family. As a single woman buying a car I have always felt taken advantage of at most car dealerships. With Germain Lexus of Dublin I was treated with respect and as someone who has some intelligence. Jeff Lesosky was my salesperson and I felt very comfortable with him. Jeff is very knowledgeable and was able to answer any questions I had about the car. I think oftentimes it's scarey when you go into the 'finance office' to complete the paperwork and the salesperson just leaves you there with someone you had not been dealing with prior. I knew Jeff was right outside and I felt comfortable knowing he was.. I appreciate all the assistance, paitenance and no pressure from both Jeff Lesosky and Germain Lexus of Dublin. I would highly recommend this dealership and Jeff Lesosky for any of your car needs.

dimaondmaker

31 de mar. de 2014

I would like to thank Jeff for helping me out with the second Lexus Rx350 that we have purchased from him. He was very helpful with helping me select the right Rx350 for my wife. He even personaly delivered the vehicle to her to make it easy for us. I have recommended Jeff to all of my friends and family if they are looking for a car. I will make sure to come see Jeff when ever I need a car in the future.

MjRussell

27 de mar. de 2014

Jeff was one of the nicest salesmen I have ever met, to the point where the monthly payment was slightly more, but he was so helpful that it was worth it. The service and help was amazing, and my next purchase will be through germain. On top of my own experience, I've told my family to check it out. Thank you guys so much

mwood31176

25 de mar. de 2014

I bought a 2010 Rx 350 from Jeff.iwas very satisfied with his personal service. He was very knowledgeable about the suv, and I would recommend him to friends and family. And I'll be buying my next vehicle from him

satisfiedlexusowner! :-)

25 de mar. de 2014

Kudos to Jeff and all the rest of the guys/gals at Germaine Lexus of Dublin! I wrote an earlier review about a small customer service issue that has since been remedied and im e-mailing cars.com to have it removed. Jeffand the awesome service crew at Germaine Lexus have been absolutely stellar! My repair got done on time and under budget with a free 2014 ES300 Hybrid loaner car to use while my car was in for service! Whatever Jeff and those repair techs make they deserve a raise! This is exactly the reason you own a Lexus versus any other car on the market; a good reliable car with awesome VIP perks and VIP customer service from guys like Jeff and Dealers like Germaine Lexus of Dublin!

golfer64

24 de mar. de 2014

recently I bought a 2008 lexus es 350 from Jeff his knowledge was excellent and every one I dealt with in service was very helpful with my purchase. I would recommend any of my friends or family to make there purchase from him and I will definitely purchase my next one from him.

Katie

21 de mar. de 2014

Germain Lexus of Dublin was the fifth dealership I visited during my search for a new car. Originally, I didn't plan to consider purchasing a Lexus, but my parents are huge advocates of Lexus due to the service you receive and quality of car so encouraged me to look. After test driving a RX330 at a dealership in Akron, Ohio I knew this was the model I wanted. I wasn't very impressed with the price of the car though due to the mileage it had, new timing belt needed, year, etc. Since I live in Columbus, I came back and immediately went to Germain Lexus. My husband and I were greeted by Marc Honick. I walked in with a pretty good idea of what I was wanting and he took the time to listen then allowed us to look at and test drive several RX 330s they had available. By far Marc was the best sales consultant I worked with out of 5 dealerships visited. He took the time to educate us on what makes Lexus such a quality and safe car, features and benefits, differences between the cars available, etc. At no point did I feel pressured or that Marc was just trying to make a sale. I really felt like he genuinely cared about finding the car that worked best for me and since it was my first time purchasing a car, he even took the time to talk to my dad on the phone and answer additional questions my dad had. The car I was most interested in was actually just brought onto the lot so the dealership hadn't had a chance to detail it, service it, etc. I needed some time to think, but Marc made sure I left with all of the information I needed and went over the Carfax history and pricing with me. I ended up going back a couple days later and purchasing the car. I was really impressed with the work they did to the car and believe the dealership truly went above and beyond to give it to me in the best shape along with some added extras (most places would do as little as possible!). When I went to pick the car up, Marc went over how to work everything with me and told me everything they fixed/replaced. While doing so, he found an interior leather spot that was missed (most people wouldn't have pointed this out if they saw it) so I brought it back the following week and he had it taken care of for me! In addition, Marc took the time to follow up with me after I had the car for about a week to make sure I was happy and everything was going well. As a sales consultant myself, I would highly recommend Germain Lexus of Dublin and visiting Marc if you are looking! Marc's knowledge, responsiveness, honesty, and personality definitely represents Lexus well. I am extremely pleased with my pre-owned RX330 and look forward to visiting Marc again in the future for another Lexus purchase!

amandahenry186

20 de mar. de 2014

Jeff was fantastic with helping me pick out my first car! Everyone at the dealership made my experience relaxed and enjoyable. Jeff helped me pick out my 2010 Toyota Camry and was very eager to help me throughout the entire experience. I was very nervous to make such a big purchase, but after dealing with Jeff I was put to ease and couldn't be happier with my purchase. I will definitely be contacting Jeff and the dealership for future car purchases.

Sharron Peck

20 de mar. de 2014

Armen was an amazing salesperson. This was my second time purchasing a Lexus from Germain and won't be my last. The service has always been impeccable. I will always recommend Germain and Armen to anyone.

Rob Joyce

19 de mar. de 2014

I asked Clint Boyd several questions about the condition of the car before we drove from Indianapolis to buy it. He said he would look at the vehicle and get back to me, which he did. His representation of the vehicle was accurate and we conumated the deal on one vistit. I would buy another car from Clint.

Jon & Donna

16 de mar. de 2014

Clint did a great job handling our selection and purchase of a previously owned Lexus RX330. He professionally answered questions and provided the information we requested. Would request Clint next time we make and purchase and recommend him to others.

dissatisfiedlexusowner

15 de mar. de 2014

I dropped my car off for service and when I called in to check on it I was told my advisor was off so no one could tell me anything about it!?!

Thepa

13 de mar. de 2014

Thank you BJ! Not only did I buy a car from BJ, I feel like I gained a personal friendship with. Very very professional, helpful, and understanding. In the future when I need to purchase another call I'll definitely be on the lookout for BJ. Again thank you!

JustinSnowden

12 de mar. de 2014

My sale was completed with Mr. Clint Boyd and he worked very hard to get the price I needed. I actually visited the dealership two days prior the purchase and Mr. Boyd negotiated the price for me with his boss. He then contacted two days later and informed me the sale would be closed at the price I wanted. Thanks Clint you Rock!!!!!!

abbeyjenrn

8 de mar. de 2014

Clint was so easy to work with, he worked hard to find the car I wanted and it was there waiting for me and I made the purchase! He gave me a lot of information about the car as this my first Lexus purchase. Very impressed with his calm approach, I did not feel ANY pressure to buy like most stereotypical "used car salesmen" pressure you.I know Mike Boyd helped work a great deal, so thanks to him as well!Overall, it was a great experience!!!

Jray0805

8 de mar. de 2014

Great customer service. BJ worked around my schedule. I will be purchasing from him again for sure as well as sending all of my friends to him. I have wonderful service in the service department as well.

sundancer77

6 de mar. de 2014

Great staff, everyone I spoke too was friendly and it wasn't like the normal car dealership. Found the perfect Lexus all thanks to Everett Zoog and his patience explaining different features to a self admitted "non car" guy.

jenn143

5 de mar. de 2014

Everett was very friendly and helpful in assisting me with finding an affordable and reliable car to purchase. He made me feel quite at ease during the entire process and was eager to answer any questions that I had. This was the best experience I have ever had when looking for/purchasing a vehicle and I will definitely recommend him in the future. Everyone there was really nice an helpful. I appreciate the great customer service I was provided.

Highly Satisfied Customer

5 de mar. de 2014

We went to Germain Lexus of Dublin to look at a 2010 Ford Fusion. We had the pleasure of having Clint Boyd help us. From the moment we arrived, we were pleasantly greeted and personally escorted to the right person/department. There was something broke on the mirror on the outside of the car. They repaired that before we even drove it and he let us know that is was just serviced (which meant no oil change or fluid checking anytime soon), that the tires are in need of replacing and the car was pulling to the left which could be because of the tires or that it needs an alinement or both.. When we sat down to seal the deal, we asked about the tires and the alinement and we noticed there were some scratches in the paint. He said the scratches would have been taken care of already but the guy who does that is out that week. And as far as the tires go, they are writing a check to a tire place of our choice to replace the tires and to get an alinement. And we are going back this Friday to have them fix the scratches and they are also going to detail it for us. While they are doing all of this for us, they are also giving us a courtesy car to drive since we aren't exactly local. They are by far the most professional dealership we have dealt with and I highly recommend them to anyone.

Jenn143

5 de mar. de 2014

Everett Zoog was the sales representative that helped me today. Not only was he very friendly and helpful, but definitely went above and beyond to ensure that I found the car that right for me. I would definitely recommend him to anyone that is looking to purchase a vehicle. Jamie Adams also helped me with the financing part and he was awesome as well! I have nothing but positive things to say about my experience at this dealership. Thanks again!

Tami Kochis

5 de mar. de 2014

I made an appointment to test drive a 2011 Nissan Murano. The car was warmed-up and ready to drive when we arrived. I drove several other cars at the dealership that day also. We did not leave that day with a car, but Everett Zoog was very courteous. We did come back the next week and purchased the 2011 Murano. Once again, Everett was very helpful and the transaction was a good experience. The car needed new floor mats and they were shipped to my home the next week. Thanks Lexus of Dublin!

drfairfax

3 de mar. de 2014

My experience purchasing my used 2002 Chevy Trail Blazer at Germain Lexus of Dublin was very good . B.J. Harris very friendly and able to get me behind the wheel of this vehicle. I highly recommend this dealership.I will be back to purchase my next vehicle from B.J. Harris.Thanks Again!!!

mwaaland

2 de mar. de 2014

My experience purchasing my used 2007 IS 250 at Germain Lexus of Dublin was awesome. B.J. Harris is a very friendly and able to get me behind the wheel of this vehichle in no time at all. I highly recommend anyone to this dealership as I will be back to purchase my next one from B.J. Thanks Again.

Kelley

28 de feb. de 2014

I recently purchased a used vehicle from Germain Lexus of Dublin. My salesperson was Everett Zoog,he was very friendly and professional, he made my first time buying a car a great experience! He took the time to go over everything on the vehicle and answered all my questions. I feel very confident in the vehicle I purchased and would recommend Everett at Germain Lexus to anyone looking to find a quality used vehicle.

fandhdesign

27 de feb. de 2014

3rd time around copping a Lexus so the quality of service is always A-1. Usually deal with Marc, but he turned me on to B.J. Harris who was definitely on his sales game. Smiled while talking, built rapport, knew his car knowledge, and went above and beyond the level of service. Will definitely be copping the LF-A from the gang over at Germain Lexus of Dublin in the very near future. Thanks again guys!

AAASol

21 de feb. de 2014

This dealership claims to be #1 in customer service in the nation, but I'm not sure how that could be possible. Everyone, from the salesperson on up to the service director, was inexplicably untrustworthy and unprofessional.When I received my 2011 pre-certified IS 250 it had stains on the leather seats, scratching on all four hub caps, smudges on the dashboard, scratch on the steering wheel and a broken right wiper blade. Not to mention that they put washer fluid in my car that was not even good below 32 degrees --when the temps were dropping below zero every other day.When pressed, my salesperson appealed to management and said they agreed to fix these things since they were covered under pre-certification. Of course they are! He did clean the leather and fix the hub caps, which I would have to guess were all damaged when they replaced the tires. But after that, the fixes stopped. Everyone denied that promises had been made to fix anything.In the midst of trying to repair the outstanding car issues, my salesperson called to tell me that the finance manager was having trouble getting the title for my trade-in and needed me to go to the BMV to get a paper title for them - right away. One call to my bank revealed that this is a common issue with cars paid off prior to 2009 and all the dealership needed to do was call my bank to process the title request. If I had to do it, it would cost me $20 and a trip to the BMV. I left a message for the finance manager with this info and never heard back from him.I always thought that Lexus was very customer oriented so I escalated this to national customer service, thinking they would be concerned. But to my shock, the attitude there was the same. It was nothing more than a "you said" "they said" situation and overall, my rep sided with the dealership. The national rep didn't seem worried about the poor service I'd received. He didn't even seem particularly concerned that my experience had been so awful that I wanted to return the car.In the end and after many phone calls, the national rep did convince the local managers to make these remaining small repairs. But it was made clear to me that I was not entitled to them and they were making a "one-time goodwill exception."These are just a few highlights, people. Watch out.

SoccerSid

7 de dic. de 2013

Came to this dealership to buy ES350 during their December to Remember event. Had been told there was $4,000 off MRSP. During the negotiating I asked about this promotion. Salesman told me that he did not know about this. Ended up buying the car at a price about $3,000 off MRSP. I was naive in believing what the salesman told me. Two days later I get a Germain newsletter in my email and one of the great deals highlighted was $4,000 off MRSP on ES350s. Complained to various managers but no response. Eventually the salesman I dealt with called me after nearly 2 weeks and I could not believe what he told me. He claimed that this promotion was not for this Dublin dealership and probably applied to the Easton dealership. I asked him about the TV ads that were also pushing the deal and he said he was not aware of these ads. Then I get another email from the Geramain Lexus Dublin dealership with the $4,000 off MRSP for ES350s and now they were also giving a free LG 47in. TV. Sent more letters to Management and once again ignored.

A lost customer for life

15 de oct. de 2013

Absolute worst, rudest experience I have ever had in trying to buy a car. Had an appointment scheduled to see a car 45 minutes after we called. Arrived early, and was told by the salesman that someone else had an appointment to see the car first, and they had it out for a test drive. First impression was to walk out as that was very unprofessional to not disclose this to us before we made the trip and if this is the way they do business, then we should just leave. However, after thinking it over, we asked who has first right to the car, and he told us the other person did. When we asked why he had promised that the car would be ready for me to test drive, he gave a smart-alecky answer and told me I could leave, and if the other person didn't buy the car, he could call me. Then, we explained the situation to the sales manager, who said there really wasn't anything he could do, and answered, "Sorry someone bought the car before you did". Asked for the dealership general manager, and someone said they could speak for him. Explained what happened, and he said "sorry", but didn't offer any solution. I am angry because I should have been told before I drove all the way there (45 minute drive) that someone else already had an appointment to test drive the car (their appointment had been made the day before, so this would have been known when I called to inquire about the car). The attitude of the salesman was extremely rude and unprofessional, even to the point of being confrontational. He kept smirking, as if enjoying the fact that we were upset about the situation. I feel as if I was used, as my presence at the dealership put pressure on the other car buyer to make a quick decision to buy the car so that I wouldn't have the chance to buy it. Little do they know that I had cash in hand to buy the car, and would have paid full asking price and walked out with the car as quickly as they could get it ready. In the past 30 years, I have purchased 20 vehicles (cars and boats) through dealerships, and have NEVER been treated so unethically, and with such disrespect. I have never left such a negative public review of any business, but I promised the dealership that I would share this experience with others. They were not concerned.

Always Young

31 de ago. de 2013

I was looking for a car for my daughter and found an Acura TSX at Germain Lexus. I had looked at several of them at other locations and had not found what I wanted. I found the salesman Marc Honick to be very friendly and helpful. He took the time to show my daughter the functions of the car. We are very happy with our experience.

2nd time buyer

3 de dic. de 2012

I have purchased a car previously with Germain Lexus of Dublin and recently leased a new car. I came back to Germain Lexus becuase of my positive experience with Mr. Earl MacBlane (new car sales) and my continued positive experience with their service department. I could have choosen other dealers, but have built up loyalty with positive service and a good experience with the buying process. In leasing this new car, I also had a very positive experience with Mr. Bob Weber (Finance Manager) who was really helpful and was really thorough in explaining the transaction details.

Quality Cars

5 de nov. de 2012

The personnel were extremely friendly and the facility was clean and inviting. Considering the fact we purchased an older used vehicle we found online for our teenage son, we were still treated as though we were purchasing a new car. The only unpleasant moment in the buying process was the "back-and-forth" on our offer, which seems to be the most unpleasant moment of purcahsing a vehicle. This part took awhile but our sales representative continued to make us feel as comfortable as possible through the entire process. Overall, we would definetly recommend Garmain Lexus.

Lcookie

25 de oct. de 2012

I was along with my sister while she purchased her used van with BJ Harris as her salsman. We were so impressed with his friendliness and ease. I went home and spoke with my husband, and we decided to check out used cars. We of course had BJ help us, and he did just that! He sold us our 08 IS 250, and we couldnt be happier! We will definetly go back for our future cars , and with BJ of course! All the staff was very friendly! We enjoyed our experience!

GJHopeDO

20 de oct. de 2012

We were impressed with the open non-pressured demeanor of Spencer and his willingness to answer our questions. He was fair and represented our concerns and wishes well with thoughtful questions and honest answers. He went out of his way to make sure we were satisfied with our transaction. I would recommend Germain Lexus of Dublin to anyone wanting a good deal on a used Lexus.

Go Mountaineers

17 de oct. de 2012

We drove two and a half hours to purchase a pre owned Lexus and not only did we find a great vehicle, we also found a great person in salesman B.J.(Bernard) Harris. He was able to answer any and all questions we had. Any questions we had after the sell were met with the same attention as before. So for our next vehicle purchase we will be going to back to Germain Lexus and Mr. Harris. Thank you for your great customer service.

mshill

15 de oct. de 2012

My experience at Germain Lexus was very nice. Bob not only performed his duties as a car salesman but went above and beyond to ensure we were completely satisfied. Bob is very personable and a true proffesional. Germain Lexus should feel very proud to have Bob as a part of their team. Thanks Bob for a job well done!! Completely satisfied customers,Mike and Shelly HillGO BUCKS!!!!

sander41

14 de oct. de 2012

The service was excellent. They even corrected a small dent which they brought to our attention that we didnt see at purchase. Excellent dealership and great professional service.

brian.shea.12

11 de oct. de 2012

I purchased a 2010 Lexus IS250 from B.J. Harris about (6) Months Ago. Mr. Harris, provided excellent Customer Service and guidance through-out the purchase process. When purchasing a Used car it is expected that there will be some odds n ends that are not perfect, but you still have high expectations as a Customer. When there were a couple items that obviously didn't meet those expectations, Mr. Harris went above and beyond to make them right, while minimizing any inconveniences it might have caused me. Mr. Harris, is a great example of a Salesperson who has the Customer Gene and does have passion for their job! I have continued to receive GREAT Customer Service from both Mr. Harris and the Lexus Service Department over the passed several months. Sincerely, Brian Shea

dowds

11 de oct. de 2012

I bought a certified Lexus LS 460 L "on line" from your company last week. Bernard Harris was my contact . I wanted to take a minute and tell you what a fine job he did. I am a sales excutive myself and it was truly a pleasure to do business with your company as transacted with BJ...what is usually a long and drawn out adversial process was shortened to be extremely satisfying from a customer veiwpoint. The icing on the cake was BJ taking time out of his schedule to pick me up at the airport and deliver my car...again a great customer experience made possible by BJ....he represents your company well....

Lexus Fan

11 de oct. de 2012

I purchased a 2010 Lexus IS250 from B.J. Harris about (6) Months Ago. Mr. Harris, provided excellent Customer Service and guidance through-out the purchase process. When purchasing a Used car it is expected that there will be some odds n ends that are not perfect, but you still have high expectations as a Customer. When there were a couple items that obviously didn't meet those expectations, Mr. Harris went above and beyond to make them right, while minimizing any inconveniences it might have caused me. Mr. Harris, is a great example of a Salesperson who has the Customer Gene and does have passion for their job! I have continued to receive GREAT Customer Service from both Mr. Harris and the Lexus Service Department over the passed several months. Sincerely, Brian Shea

AJE55

10 de oct. de 2012

We purchased a used Lexus from the dealership. Our entire experience was very pleasant--good informatin and no pressure from our salesman, everything that was to be done to the car before we took it home was taken care of the first time and everyone we dealt with at Germain was friendly and professional

Lexus for life

9 de oct. de 2012

Recently bought my second pre-owned Lexus. I traded in my 1996 ES 300 after 14 years. The salesperson, B.J. Harris, was personable, professional and thorough in answering questions and addressing my automobile needs. I am delighted with my 2007 ES 350. Shortly after purchase, we were invited to a new owner meeting. This included a tour of the service facility and Lexus managers representing many departments to answer questions. The meeting was streamlined to meet individual needs. Very impressive and helpful (even for a "not so new" owner.

joelstew

8 de oct. de 2012

Great overall experience with a friendly staff, competitive pricing and good selection. The only issue I had at all with the process was getting XM radio set up.

Dhammond12

5 de oct. de 2012

I first met Mark two months ago and ask him to find me a 2009 ES350, white, gray interior with low mileage. During that period, he kept me up to date regarding his search and on September 30, 2012, he called to say the he had found the car for me. From start to finish, I have nothing but favorable comments to say about Mark. If I could rate him higher than a 5 on the survey, I would do so. I only wish that we could find a way to put him in a copying machine and make several more just like him.D. Hammond - Columbus, Ohio

IS 250 lover

3 de oct. de 2012

BJ Harris was my salesman, he was very attentive, kind and listend to what I wanted. He did everything he could to get me in the car of my dreams! I will DEFINITELY return to Germain Lexus of Dublin and will ALWAYS be a Lexus owner!!

TTMASS

16 de sep. de 2012

Turned in a RX. Told them it had been wrecked buy serviced at their facility. I recd a phone call from perspective buyer and he told me they tried to sell him the car with a clean CARFAX and told him it was clean and it had not been wrecked. I wanted to buy a 2013, but was told they would not be until the fall.....my purchase was in May and low and behold I saw a 2013 on their lot in July..... Deception...I will not buy another car from them! .

sheumas

16 de jul. de 2012

I worked with BJ to buy/lease a new CT200. He was so easy to work with, and he really listened to what I wanted. He didn't try to force me into something available on the lot. I would definitely work with BJ and this Lexus dealership again.

wdstrum

6 de feb. de 2012

Unless you're driving a new Lexus off the lot, don't expect to leave anytime soon. I bought a car for my son on Friday and although I wanted to take it with me, they could not made delivery until "mid-day" Monday. Finally, at 7pm on Monday the car was ready. However, there was a sound in the car that sounded like marbles. I was assured that the source of the sound would be found and fixed. At 7pm I was told they tried but couldn't find it. I was upset. The salesman tried to explain to me that it cost them $150 just to look for it. Poor Lexus dealer! The gall. I found the source myself. And didn't take the manager up on his offer to "bring the car back in". I will NEVER go here for a car. I could buy one of their new cars for cash, but if I ever want a new Lexus, rest assured it will not come from this dealer.

StuartZ

29 de ene. de 2012

Well, I looked high and low for the "right" used...er..."pre-owned"...Toyota Celica GT-S. I preferred 2003-2005. I found a sweet dark blue one with only 50K miles at Germain Lexus of Columbus, Ohio. Price was spot-on when compared to the CarFax value. Once I test-drove the car, it was noted that the tires were new - but low-quality and quite noisy. The dealership (through our assigned salesman Bob Carver) was willing to negotiate a fair compromise price with me. They took care of financing (not a bad rate, actually - and a real time-saver for me during Christmas). They repaired a bad dome light and I subsequently had my rolling "Christmas present" for my wife ready-to-go the day before Christmas. There were even a few other niceties they did, but I'll not specify them here lest EVERYONE expect the same things. Anyway, I had read about the previous "downgraded" purchasing experiences....but that didn't happen to me at all. Stuff happens, I suppose. So anyway....if you're shopping Lexus or a pre-owned vehicle which shows up on Cars.com or anywhere else on the 'net, give Bob Carver a call in the pre-owned dept. at Germain Lexus of Dublin. And tell him Stuart "Celica" sent you! Heck...maybe I'll get a call from him for a free oil change or something! (hahaha)

4Runner 4reak

19 de dic. de 2011

Called ahead to this dealer to inquire about a specific used vehicle in their inventory. When we arrived the vehicle was front and center ready to be viewed and test driven. After negotiating an agreed upon price we struck a deal. They were friendly enough and not too pushy. Only drawback was buying process took some time (2+hours) yet main reason was becasue vehicle had to be taken to service center for inspection and they detailed the vehicle and even filled it up and gave it an oil change. The finance department guys were not very friendly though and we paid cash (check) for the vehicle so we were not even trying to finance.

James Ging

27 de mar. de 2011

Kristopher is very knowledgeable about his product. His people skills are excellent and everything promised was delivered on time. He took me through a complete introduction to the car and how everything worked. My time at the dealership was well spent. The paperwork was handled quickly. The preparation of the car prior to delivery impressed even me who is meticulous about my vehicle.

wall8395317

7 de ene. de 2011

I bought a certified used Lexus from this dealership. The price was great and the salesman and test drive process was excellent. After browsing various dealerships within 200 miles of home I found the car which fit my specifications at the right price. Everything went flawlessly until my trade-in offer. I knew the trade-in value from various sources and had even gotten a "guaranteed " offer from the Germain website. I knew my trade-in Lexus was in excellent condition so I expected to receive more than the trade-in value. I was shocked when I was told they would give $1000 less than the "guaranteed" value because it had a "dirty history" due a minor accident years before. I was skeptical of the validity of this information, but I decided to purchase the certified Lexus since I had driven nearly four hours to the dealership. I was told my vehicle would undoubtedly need to be sent out to be sold at auction, and therefore I was mildly surprised to see it listed on the Germain website at 40% higher than I received. I noticed it sold a couple of days later and since Germain has a no haggle policy, I can only assume it sold at the listed price. I felt rather taken-advantage of and this is one reason I can't recommend this dealership. I expected a Lexus dealership to be more honest in its dealings. The other reason I can't recommend Germain Lexus is that I was promised a replacement for a small broken piece that was noticed during the final vehicle inspection. After three calls and promises to get back with me I have given up on receiving the piece.

paulol

30 de dic. de 2010

Kris did a great job...He knew the car, all the options....great personality...not pushy....great sales man...dealership has a nice facility....makes each customer feel important....they also did not push the extended warrenty and other after sale options...

rfox1209

19 de dic. de 2010

My husband and I had a great experience working with Germain Lexus of Dublin and our salesperson Kristopher Pizzarelli. He was upfront, honest and very knowledgeable. It was only a week long process but we made several visits to the dealership. Each time, our questions were answered and we never felt pressured. We were even encouraged to look at other dealerships in the area so that we would make the best decision for us. It was an overall great experience and we would highly recommend this dealership and Kristopher.

akshah

14 de nov. de 2010

I felt like it was a low pressure sale. They encouraged us to drive other cars, so that when we felt we made the right decision. They knew the Lexus was the best quality and in the end we agreed. The salesman was friendly and knowledgeable about the car. He made sure we didn't leave until we felt every question was answered and we knew all we needed to know about the car.

jdborelli

7 de nov. de 2010

Consumer Reports review/recommendation. Sales person's knowledge of the various models. Telephone call follow ups (multiple). Service warranty on new cars. Reputation of Lexus quality/longevity. Soft sell/professionalism of sales person (John Sneddon), his ability to engage on a number of other topics (well rounded, social chatter, ability to make the customer feel "at ease").jb

skorpas

5 de nov. de 2010

They are the best! We had a wonderful sales experience and have since had two (routine) service experiences; both of which were just perfect. I travel every week and scheduling is challenging. With Germain, I can take the car there at the beginning of the week, they drive me to and from the airport, and then its ready when I am. It seems like they accomodate anything I need. Everyone there is great to work with as well, all "can do" attitudes.

mikesoc27

4 de nov. de 2010

I purchased a new 08 IS 250 about a 1 1/2yrs ago that ended up being a defective product! Lexus corp. agreed to buy the car back after about a year 1/2 into my lease they placed me into a new 2011 IS 250 and I can't be happier. Paul Germain and his team at Germain Lexus of Dublin! did an outstanding job of going above and beyond for me. This was a big reason why I stayed with lexus as a brand and decided not to take my money and walk away. The service program Germain offers is top notch and their sales staff is not pushy, they allow you express what you want from the product vs upselling you or trying to push you into something you cant afford or may even like. Again I want to say that Paul Germain, Dave Seibert, Brent Ross in service and everyone at Germain Lexus of DUBLIN!!!!!! has done an outstanding job making me feel like a family member and their sales tactics are top notch once again. You dont get the new/used car feel like most other dealearships who pressure you into buying something you cant afford or may not even want! I have told many about my experience with Germain lexus of Dublin and how great they treat you! and would reccommend them to anyone looking for a new or used car! espically a new one! Paul germain is very upfront with you and if he doesnt have the answer he will find it for you. Dave Seibert has been the sales contact I have worked with over the past year and a half and his attention to detail has been great as well. Whenever I have a question or concern he's there to address it and if he can't then he finds the answer. Last but not least Brent Ross this guy should be promoted for all the headaches I and my car caused him over the past year and a half, as I said in my survey responses with germain they make you feel like family and not just another order. Brent has a great nack for attention to detail and if something is wrong with your car he makes it a priority to get things fixed and done right. The service with the whole Germain family is wonderful keep it up!Mike Lucke

lmable

1 de nov. de 2010

Tim Nilsen provided a courteous and professional sales experience. We decided not to buy a new RX 350, but bought a dealer-owned RX 350. Tim was still able to work with us on the deal. Brent Ross provided excellent service coordination, including paint repair. I would highly recommend Germain Lexus of Dublin.

Susie 1

30 de oct. de 2010

From the time I walked into the dealership I was treated with respect by everyone. Even though I wasn't sure I was going to buy a car at this time, I was never pressured into making a decision. Rather all my options were discussed and I actually ended up purchasing a 2010 Lexus 350. It was a wonderful experience and Lexus has wonderful people working for them. This was my third Lexus and I will return when I decide to purchase again.

Dad_of_4

28 de oct. de 2010

All the employees that we have come in contact with at this dealership have been very helpful. Mark and Dave made the car shopping experience a positive and worthwhile venture. They provided us with very personalized service and attention and did their best to allow us the opportunity to make an informed decision regarding the selection and purchase of our vehicle. Even though car buying can be a painful process there was absolutely no pressure. Mark, Dave, and the staff were very patient and honest, two qualities we certainly appreciate when making a large purchase. The car selection was great! and the overall quality of vehicles to choose from was second to none. When comparing cars with similar mileage, options and age; Germain Lexus of Dublin's pricing was extremely competitive. After our purchase we walked away feeling as if we got the biggest bang for our buck and the money was well spent. Overall we got a great value for our dollar. Our car buying experience was so great that when it's time to purchase a car for our soon to be 16 year old son, we only have to look at one place and for me and my family that place is Germain Lexus of Dublin.

arwen123

28 de oct. de 2010

WONDERFUL EXPERIENCE!! LOVED DAVE and the rest of the staff!!!! Quick and Easy and got the car I wanted with the price I could pay. I recommend this dealership above all else!! I am a single women and was treated with great respect. I will only buy from here from now on!!!! Thank You and Great Job!!!!!