Used Cars for Sale at Germain Lexus of Easton in Columbus, OH

Dr. Keith H.

Aug 19, 2016

I just drove off the lot an hour ago, and I am very satisfied. My sales consultant Preston and the sales manager Shane were excellent! Preston was very knowledgeable about the accessory packages of several vehicles, He listened to my needs/wants, and worked with me to find "my vehicle." Shane the sales manager worked with Preston to make the paperwork experience extremely efficient. I was impressed that both Preston and Shane kept my time and convenience a top priority. Both gentlemen have exceptional people skills.

Linda

Aug 14, 2016

Always professional and timely. I travel over an hour foe service. Well worth my time.

Tim

Aug 14, 2016

Great company to work with. They did what they said they where going to do when I purchase the car!

Susan M

Aug 13, 2016

We received excellent service and would definitely recommend this Lexus dealership.

Robert

Aug 12, 2016

Service staff very helpful and efficient. They consistently do great job servicing my vehicle.

Tom T

Aug 12, 2016

I recently took my car in due to a flat. I was due for a new set of tires anyway and they were price competitive. They offered a rental car at no charge for two days because some additional warranty work was required. While we were at the dealership, my wife looked at the NX. They could not have been more gracious.My sales person Jay Jackson and Alana Banke are very nice and easy to work with. This is my fifth Lexus, all from Germain.Tom T.Gahanna, OHAugust, 2016

Robin

Aug 11, 2016

My service was excellent, delivery was on time, and my car was way cleaner when I picked it up that when I dropped it off.

Alyncia Bowen

Aug 10, 2016

From the point of making my appoint to the delivery of my serviced RX 350 I experience consistent customer service and quality repairs. The "team" works together to make certain my experience is easy, consistent and great. The wait time is extremely minimal and I appreciate that my time is respected. Lastly, the follow up is second to none.

Naf Suxel

Aug 10, 2016

Friendly and helpful staff who took care of my service needs in an efficient and reassuring manner. No hassle and no surprises.

Darwin Warren

Aug 8, 2016

This is my fourth Lexus 350 and Kevin has been my advisor thru out. He is always on top of his game,giving me the answers to questions I may have, suggestions on what I need to have done. Just a great guy all around.My only concern is the sales staff turn over, never the same people.

Sam

Aug 8, 2016

Ever since I bought my CPO Lexus from Germain, I have serviced my car here and have been generally happy with their service quality and professionalism. But I hadn't really pushed them for real test until now. For the last few months, I had been hearing this annoying squeak from my car. I took my car to Germain for address the issue. It was an intermitent issue, which was difficult to reproduce easily. However, the team at Germain worked diligently and patiently with me over 3 days to diagnose and fix the issue. They provided me with a free loaner car all 3 days and kept me abreast of the status. I appreciate their sincerity, attention to detail, and above all the professionalism and customer focus. Thanks Cindy, Grant and team!

Cbus140

Aug 7, 2016

Professional and friendly service is the standard here.

Dog transporter

Aug 7, 2016

Like I said, as usual. Service is always above par. Great people,great work. Top notch just like my car!!!!

Sandra Carter

Aug 7, 2016

My visit was excellent. I thought service was excellent and I would recommend the dealership to others.

Dan Willis

Aug 4, 2016

I am so appreciative of Alena and her crew. They listen to my maintenance issues, identify them, and fix them in a timely fashion. I depend on Germain to keep my 2007 RX 350 running like a top. It's comforting for me to know, that my car will run as expected each time I start it up. My thanks to all involved!

AJG

Aug 3, 2016

Routine service. As always..efficient, on time, incredibly easy. Had appointment with loaner on day I preferred. Kevin pleasant and helpful. Car ready as promised. Best service department I've ever used.

carl oliverio

Aug 3, 2016

From the purchase of our RX 350 3 years ago, to our service yesterday, it is always the same. Great people quality service and never a worry about anything. Our service guarantee ran out two weeks ago and we had all kinds of offers from various companies to continue the service insurance with themI called Germain, and they explained my options, prices and gave me a great sense of assurance. We are thinking of buying a new Lexus in the future and would not go anywhere else but Germain.

Sandy Waldrop

Aug 2, 2016

As usual the service was top notch. I have been working with Alana Bankes in service since I bought my car which was 3 years ago. She is a great person to work with. My sales associate Jay Jackson is awesome. I always stop in to say Hi when I bring my car in for service.

Mjh

Jul 30, 2016

As always a very pleasant experience. I had an early morning appoint which I made on line the night before.

Susan Thompson

Jul 30, 2016

Love Germain Easton Lexus! Always very professional and helpful! Jay is the best. Have had my 350 RX for a year and couldn't be happier! Thanks for making car buying and car service so easy and pleasant!

Ed Vore

Jul 27, 2016

Aaron Doty got my car serviced while I waited in the lobby. I was able to work in a comfortable atmosphere and made my service time productive. Service is always professional and first class.

jmiller

Jul 23, 2016

The service people were great. The used car manager, Shane, was exceptional in taking care of the issues that we had.

Helen

Jul 22, 2016

Donna is very helpful and always accommodating the needs of her customers. She really takes an excellent care of everything (ranging from making an arrangement for minor repairs up to dealing with an insurance company). She is also sooo pleasant to work with! Thank you, Donna!

KristenB

Jul 22, 2016

Always friendly and prompt service with a beautiful waiting atmosphere. Germain Lexus makes servicing my vehicle easy and as enjoyable as it can be.

Renee McCutcheon

Jul 22, 2016

Jay Jackson is one of the best at Germaine Lexus! Anytime I have reached out to him he's always quick to respond and goes above and beyond to assist. I really appreciate the recent service I received on my car and the superb customer service Jay provided. Buying a car from Germaine has been one of the best decisions I've made! If you need a car call Jay! He will treat you well and you won't be disappointed!

Frank Ingwersen

Jul 21, 2016

Excellent service and work. I have had experiences with other dealers and I think the Germain Lexus store is the best I have ever seen. Thx a million!!

Michelle

Jul 19, 2016

The service I receive at Germain Lexus of Easton is always first class. I love that my sales associate, Jay Jackson still cares about me and my car a year and 1/2 after I made my purchase. Your not just a number. They truly do care.

John Toone

Jul 18, 2016

Great experience they made me feel so special , they were curtious, congenial & extremely helpful.

Ingrid Springer

Jul 15, 2016

As always, service was prompt and in accordance with guide lines.(15,000 mile check up). The personnel is professional and very helpful.This is my 6th year that I deal with your company and it is always a pleasantexperience.

Jennifer Bushong

Jul 15, 2016

This is a wonderful dealership. Love the "drive thru" drop off and pick up. There is always someone to meet you there, great staff. Kevin was very helpful in explaining repair and inspection information. Wonderful to have a group of caring people to work with. Thank you for your attention to detail and high level of customer care. It is becoming more rare in this world.

LindaM

Jul 15, 2016

Aaron Doty was my service coordinator for the second time. He's always very personable and informative. I was informed that the brand of gas I am using is substandard and that my tires need to be replaced soon. It's a bit alarming when you get the Inspection Summary and it says items have FAILED AND NEED IMMEDIATE ATTENTION!! I did not buy the new tires suggested, but took home the printed info on them. I will replace them....before winter. I just need to check my tire inflation more regularly after getting new tires down the road. I feel like the report should say to call as "these things need t be discussed today before you leave". There is a little scare factor in use here, not by Aaron, it's the report format. Aaron explained the problem when I picked my car up.

Bob H

Jul 13, 2016

As with every visit to Germain Lexus at Easton, my expectations are always exceeded. From the greeting as I pull into the service bay to the help in getting my things back to my clean car at the end- each step is done well. Aaron Doty always sees that everything is taken care of and makes sure I am still glad this is our eighth Lexus between Ruth and I. We continue to be loyal owners and make sure others hear about our great sale and service experiences.

acwsr

Jul 12, 2016

Great service in the spirit of excellence! I highly reccommend Lexus of Easton. My rating for the service department is a 10.

DianaH

Jul 12, 2016

Recently brought my GX-470 in for it's first service inspection. The overall experience was positive. Aaron Doty did an excellent job of walking me through the process. Everyone I came in contact with was courteous and friendly. Excellent organization. I am definitely a satisfied customer.

DKass

Jul 11, 2016

Aaron Doty makes the entire "service" process simple. Thanks for being an Awesome Advisor and always going above and beyond to accommodate!

Jen L.

Jul 11, 2016

Being a first time Lexus owner, I can't say whether it's Lexus or the dealership that sets my service experiences apart from any I've previously had. Regardless, the result is that they've wowed me! For my first maintenance visit I was given a nicer vehicle than my own and told I could keep it for the long holiday weekend. This was so nice because it was an SUV and I had a road trip ahead!This last time, I needed maintenance and dropped by without an appointment to see if they could get it in. Not only could they accommodate the request without notice, but they were able to provide a loaner car. The staff was extremely friendly and gave no indication that this was in any way an imposition, although I know it must have been. They made the experience extremely easy! I can't thank them enough!I'm extremely appreciative of the way the staff has gone above and beyond each time I've been in. Thank you Germain Lexus!

Teresa and Joe H.

Jul 11, 2016

My husband and I had a great experience at Germain Lexus of Easton. We visited the dealership on 3 different occasions. Each time we were met with professionalism. Preston Hutchins was our sales person. He was knowledgeable and helpful, not pushy by any means. We thoroughly enjoyed interacting with him. His sales manager, Shane, was also great. A co-worker, Troy, also was helpful one time when Preston had customers when we dropped in without an appointment. True team effort. This dealership stood out from all the others we visited over several months of trying to decide what vehicle would be a good fit, and we visited a LOT of dealerships and test drove several different types of cars. Germain Lexus of Easton was the best, just top notch from the test driving, to negotiating, to finalizing the sale. I can't speak more highly of the group. A real positive team effort and positive experience and information. I know we will enjoy our Lexus RX 350 for years to come. Thanks everyone and I'm sure our paths will cross in the future. Thanks again Preston.

Fran B

Jul 10, 2016

Always a great experience when you enter the doors. Everyone very friendly and helpful

Mattie Bess

Jul 7, 2016

I took my car in due to a slow leak in my tire. I did not have and appointment, but they worked me in their schedule . The technicians were wonderful. They found a nail in the tire sidewall and replaced the tire. I had a warranty and the process to replace the tire was seamless! Germain Lexus of Easton is simply the best!

Steph

Jul 7, 2016

Thanks Aaron! This dealership goes above and beyond! Thank you!

Chinwe Okpalaoka

Jul 5, 2016

I always leave satisfied. Kevin Daniels did an excellent job checking me in, following up at the conclusion of the work and making sure he was there as I retrieved my car.

Diane

Jul 3, 2016

Donna Mogavero is an excellent service representative. She explains options and follows through with decisions.

Shane

Jul 2, 2016

Germain Easton provides a level of service that is superb every time. From the service with sales person and sales managers, after market parts manager, and the service department they are "on it" every time. If considering a Lexus, I would recommend them every time.

Republican1

Jul 2, 2016

We found the Mercedes SUV online, we called and spoke with Preston and he arranged for us to come and drive it , had it ready when we got there. He was so nice, friendly, explained to us how everything worked on the car and when we decided to buy it he knew we were coming from Kentucky so he had everything ready for us. I highly recommend asking for Preston and shopping at this dealer, we will go back again.Diane Eagan

Chris Rutter

Jul 1, 2016

Aaron Doty provided the absolute best service I've ever received at a Lexus dealership. Communication was top notch from the moment I dropped my car off to the moment I picked it up. Without a doubt the best experience I've had at Lexus and it is all thanks to Aaron. Impeccable service.

Pat C

Jul 1, 2016

My service visit was easy and timely. Never thought service visits could be enjoyable until I came to Germain. Aaron is very efficient and professional. A pleasure to work with him.

Coach Pfahl

Jun 29, 2016

No hassle regular maintenance . . . great service, location and waiting area.

JulieB

Jun 29, 2016

It is always a pleasure to work with Aaron. He goes above and beyond to assure customer satisfaction.

cblspeters

Jun 28, 2016

I baught a supposedly certified used Lexus IS250 car with a clean car fax; at least that's what Preston the salesman said. A year later when I go to trade the car in I'm told it has an accident on it and the value of the car was dropped considerably. When I ask if they could find the car we were looking for they weren't really interested. Not happy with Germain Lexus at all. Chett Peters

JW

Jun 24, 2016

Great experience! All of the associates I encountered were friendly and professional. The loaner was great and they had my car finished in a timely fashion.

James Donnelly

Jun 23, 2016

Alena Bankes took care of my service appointment and followed through to ensure that my expectations were met. From the gentleman who greeted me with a smile when I arrived to the gal who signed me out when the service was complete...each did their job and helped to make me feel like an appreciated customer.

MB

Jun 23, 2016

I've been getting my 2005 Lexus serviced at Germain Lexus of Easton for years, and have received consistently excellent service. Aaron Doty is my Service Advisor - he is great at his job, and is the biggest reason for my continued loyalty to Germain. His in-depth knowledge is very impressive, and he's excellent at explaining all issues on a level that I can understand. And he's helped me on many occasions over the phone with questions/issues that have come up between service appointments. A true professional and a tremendous asset.

mlchristy

Jun 22, 2016

I came in without an appointment when, while shopping at Easton I realized my key fob wouldn't work. I just needed a new battery and they said absolutely. Then I asked, is it possible you can fit me in today for the 45,000 mile check up on my Lexus? Of course I expected a no, make an appointment. But they fit me in, and got the job done quickly and efficiently. I really appreciated this quick service as I am from out of town and it's difficult to get up to Columbus for the service. Aaron Doty was the person I worked with, and he was great. Thank you for being such a great company.

patel

Jun 22, 2016

promt service and had vehicle to drive during service

Paul Steele

Jun 22, 2016

Great customer service. Treat you like a VIP everytime. No complaints - they make the process flawless and painless. Car gets serviced and gets a free detail every time.

Edward Vore

Jun 21, 2016

Aaron Doty has been my regular service technician for 3+ years. He is professional and helpful. The service experience was a significant reason for buying a second Lexus vehicle.

H Graves

Jun 19, 2016

I have dealt with Alena Bankes for over six years. She has alwas been very knowledgable and helpful in servicing our Lexus. They point out items that will be a problem now and in the future. The treatment by the service team is great!

Lexus RX350

Jun 15, 2016

This dealership was a complete surprise. When we were shopping for a new car this was the last place we went and did not anticipate purchasing from them. After 6 years of owning my car and doing all of my service with them I do not know that I would shop anywhere else. I love my car, my service advisor, Kevin Daniels is great, responsive and knowledgeable. I can schedule my service online while also scheduling for a loaner car so that I do not have to sit there waiting. I get a complete report of the services and items that they recommend or are watching. I feel like their services and items are competitively priced and have never had such a favorable experience with a dealership and its services.

Lisa George

Jun 15, 2016

This is my first Lexus car buying and service experience. I recently needed service for my certified pre-owned RX. Eric, my excellent sales associate at Germain, took care of scheduling my appointment for me while on a courtesy follow up call. When I arrived, I was professionally greeted by name and was treated with white glove service throughout the process. I was out the door within minutes in a new model RX while my service was in progress (the new RX is awesome by the way!). My car was ready in no time and the service was covered under the warranty plan. The sales and service team at Germain is top notch! I understand why Lexus has such a high brand loyalty with service like that!

L Norris

Jun 11, 2016

Everything has been 5 stars. Aaron always tries to work me into the schedule when I request- even if it is last minute. My car comes back when promised, work completed and freshly washed.

Dianna Bristle

Jun 10, 2016

I always have the best in service and excellent care. I appreciate the professionalism of the staff.

Karla L

Jun 10, 2016

We absolutely LOVE working with Donna M. She is always pleasant, helpful and on top of our repair. The service department does a good job with all of their repairs.

Annie

Jun 7, 2016

I was given immediate attention. I couldn't be happier with the service.

Christine G

Jun 5, 2016

The service department at Germain Lexus IS superb! Aaron Doty always takes great care of me and my vehicle. It is pleasure to be able to receive such top notch service with such a friendly, courteous staff. Thank you!

Fleet Marine

Jun 5, 2016

Great service from a great group of professionals.

New Lexus Owner

Jun 4, 2016

Going in for service has been a new experience like none other. Good job!

John P. Roberts

May 26, 2016

Rick, We have purchased 4 cars from both of your Lexus dealerships. I continue to be extremely impressed by the high level of service and follow through demonstrated by your team! As an employer myself, I can see that your people are top notch. We have been very pleased with our total experience from Jay Jackson in Sales, JB, Donna and MIke Swetnam in Service! Keep up the good Work!! Most impressive!

Pradeep Pinto

May 26, 2016

We purchased a per owned certified Lexus 300h on 5/21/16. I drove from the suburbs of Cleveland. The sales consultant (Matt Wilhelm) was knowledge able and courteous throughout the complete journey from test drive, negotiation and purchase.

Elinor

May 24, 2016

This is how all dealerships ( and those that want to be successful ) should function. Germain Lexus should be the standard by which all people model their business.

C.Austin

May 23, 2016

As always I received excellent service. While my car was being repaired, I was given a rental car. I was thankful to receive the car, I had many errands on that day. Because of the your excellent service, it keeps me coming back.

TES

May 18, 2016

Five star experience. Aaron makes it easy. The quality service one of the reasons I purchased from Germain.

LarryS

May 16, 2016

I love everything especially Germain Lexus of Easton!

Jim

May 13, 2016

From the minute we pull our vehicle in the service area, we are met with extremely friendly personnel. After every service of our RX, we feel very confident that we will not have any problems nor have to come back because of a problem. We have owned a Lexus since 2001 and recommend them highly.

Lexus fan

May 12, 2016

We have been dealing with Germain Lexus of Easton for fifteen years and we have never been disappointed with our service experiences. We are treated with consideration and respect. The professionals are efficient and very helpful. The service department is a big part of why we continue to be Germain customers.

Frank Ing

May 9, 2016

The car service experience was smooth and easy. It is kind of weird to say this but I am looking forward to my next service appointment ! Thank you Germain Lexus for being excellent.

Mills

May 8, 2016

We arrived with a specific car in mind. As we pulled up it was already brought up for us to view. We were greeted by our salesman, Matthew Wilhelm, whom proceeded to tell us all about the car. He was very friendly and I never once felt any high pressure sales talk from him. The buying process went very smooth and quick. Before we drove off with our new car, Matt made sure we knew how to work all the features. He was very helpful and made it a very stress free experience. I would highly recommend him to anyone looking to buy a car!

Adam B

May 6, 2016

I bought a pre-owned Honda Insight from Eric M, and have nothing but good things to say about him and the dealership. They got me better financing than I ever thought I would get, so I was able to afford the warranty. The car is in great shape and they were excellent to work with from start to finish.

Chris Corvette

May 6, 2016

Simply stated: this is he way that all automobile service departments should be run.

Jeff

May 6, 2016

Donna in service is always very responsive, helpful, and honest about what repairs truly need to be done. She's the reason I have my car serviced there!

Adam_barham

May 6, 2016

Bought a pre-owned Honda Insight from Eric M. I recommend both the dealership and Eric, as they made the buying process both easy and exciting. They got me better financing than I thought I could get, and left me room for the warranty that I wanted. I'll definitely be coming back for my next vehicle.

K Covington

May 5, 2016

Donna Mogavero is always a pleasure to work with. I always feel my vehicle is in good hands when I leave it for service repairs. She is thorough and goes the extra mile with every appointment.

Lexusfan

May 5, 2016

Everyone is very friendly, helpful and the work was done just as requested. Called the service rep in the afternoon and had an appointment first thing in the morning with a loaner. I have been to other dealerships and the experience at Germain of Easton is by far the best. It would be difficult to go to a different dealer.

Dr Gwb

May 4, 2016

My experience was excellent. I was in and out in less than 5 minutes. I had a loaner vehicle which worked well. My vehicle was ready and washed within 4 hours. I had 50,000 mile service. Great inspections and suggested future services and repairs. Mr Kevin Daniels was excellent in the service dept and his assistance was great. I would recommend Germain Lexus for service and sales without any reservations.

Brenda

May 2, 2016

Aaron is my service guy! He has ALWAYS taken the best care of me and my cars! I came in unannouned and without an appointment on Saturday and because I had an issue with my tires, he got me in right away without an appointment. HE IS THE BEST!

Judy Addington

Apr 29, 2016

I love the fact that I don't have to bring my car in for scheduled maintenance - I don't like to drive in Columbus area. An employee comes to Logan - brings me a loaner and drives my car to Germain Lexus of Easton for service. Who could ask for anything more. Thanks Germain!

Aaron

Apr 28, 2016

I recently purchased a 2016 Es 350 and Janet was my sales associate. She her took time with me and showed me multiple options on different cars. Janet was extremely knowledgeable about the cars and at the same time, I did not feel pressured into doing anything I was not sure of. Bennie the sales manager was equally as friendly which only added to the great experience.

Mhack

Apr 28, 2016

I purchased a new vehicle at Germain Lexus in November 2015. I had a wonderful experience. I worked with Zach Johnson over a period of several months. An adept salesman - very knowledgeable of the product and very professional. He communicated appropriately from start to finish of our relationship. Everyone at the dealership was friendly, professional, and helpful. I had a great all around experience. I highly recommend this dealership.

Lisa

Apr 26, 2016

I can't say enough good things about the service dept, especially Alena. She has been my go-to service person for years. This time, service was even easier as I used the shuttle service since I work near the dealership. Thanks!

Brandee

Apr 22, 2016

I chose to come to Germain because I wanted to make sure my car was serviced properly. I didn't have time to wait 2 hours at an NTB or similar. I was able to schedule my appointment, reserve a loaner car, attend to my other to-do list items, and return easily for my car! Which was fixed and cleaned at a very affordable rate.

fauldini

Apr 22, 2016

I have always preferred Germain Lexus as the best example of quality customer service. Lexus auto's ain't bad either ;-) Great combo ! I only hope other Germain dealerships have the same level of quality service.

GoBucks

Apr 22, 2016

I just purchased a car from Germain. Shea, my salesman, was great and I appreciate his follow-up calls to make sure everything was going well. I also just had a remote start installed. Service team was punctual, courteous and very helpful. Great car and fantastic dealership!

Bebeto4

Apr 20, 2016

There was no wait time from when I arrived to being processed for my scheduled service call. Every employee was courteous and professional. The loaner car was waiting for me and my car was ready when promised. Checking out was also done "pronto". Everyone was on top of their game.

jana

Apr 20, 2016

Preston made my car buying experience seamless. would definitely recommend him and this dealership

Lisa

Apr 18, 2016

Aaron did a great job accommodating my tight schedule. I was able to make a last minute appointment and get in and out as promised.

kimmyc

Apr 18, 2016

I recently purchased a car from Germain Lexus at Easton/ pre-owned. It was a great car buying experience. Matt Wilhelm was on top of things. Great follow through, honest, his goal was to get me what I asked for and he did just that and more. The experience was flawless. I would highly recommend Matt and Getmain Lexus of Easton for anyone looking to purchase!!! Yay team ??

Dick Linson

Apr 16, 2016

We had a little problem with the comfort of the passenger seat in our vehicle so we told our service adviser Aaron Doty. He watched as I sat in the car and immediately saw what our issue was and fixed it for us. We didn't have the seat adjusted right for my height. Now it is perfect. We really like Aaron he always helps us and doesn't seem to mind our questions and issues, he always solves our problems and off we go to enjoy this wonderful car.

Cindy

Apr 14, 2016

My service experience was very good staff very knowledgeable accommodations for waiting was perfect wait time was minimum very pleased thank you Germain Lexus

The Shores family

Apr 14, 2016

We've always used the Germain Lexus of Easton for all our services. We have two Lexus cars and are very pleased with the services. Aaron Doty is the best! He makes the process very transparent and keeps us informed every step of the way. It's always a joy visiting with him. I love referring people to him because he is so personable.

AJ Peddoc

Apr 13, 2016

Service department has been and remains outstanding. It's the best service department I've used in my 75 years.

lexus lover!

Apr 13, 2016

I bought a used 350 in 2010-- this car is now 8 years old and your dealership is the only one that has ever serviced it. I LOVE THIS CAR AND LOVE COMING TO GERMAIN LEXUS! ALWAYS a great experience to the great staff of drivers really to take your car in service area. I truly feel like a Queen when I come to Germain! I love that! Alena Bankes is the best. LOVE her caring and gentle approach in all she does... wow.. she even helped me when my car blew a oil hose in Cincinnati. I called her she gave me the Lexus dealership in Cincinnati. I was so happy and surprised that this part was under warranty so didn't cost us a thing! I knew to call her and she would help me in anyway she could! I so appreciate having someone to call to help with my car. She even knows me by name. What a wonderful experience I have every time I visit! The service work is spot ON every time too. I am a customer service manager for a living so believe me its sooo important to me. Really wanted to share my 6 years experience with your dealership!

JE Smith

Apr 12, 2016

My Service Consultant Aaron Doty is very helpful. I came in for an oil change, but found out I need some serious repairs. Aaron and I discussed the most needed repairs and had those performed. Aaron is a great representative of Germain. Thank you Aaron for your care and concern.

J.Wagner

Apr 8, 2016

Very satisfied with my recent visit to your Service Dept.

New RCF

Apr 7, 2016

I appreciate the email notification of a service due date. The whole process was exemplary in terms of check in, work explanation, work performed, and check out. Everything was handled in a very timely manner.

Tejal

Apr 6, 2016

Excellant service provided by Lexus. Staff is very polite and professional.

C Ashton of Blacklick

Apr 5, 2016

This dealership is always perfect. Aaron Doty is my service rep and I am always well taken of - on time, on price and with a smile!

Edward Vore

Apr 5, 2016

I was scheduled for a regular service interval with my Tech Rep, Aaron Doty. Aaron has been my preferred service professional since I took delivery of my car in 2013. As my lease was nearing its end, I had been contact by Sales Manager, Aso, to discuss my options. A long story short, I came to the dealership for a service appointment and left with a new lease on a 2016 Rx 350 F-Sport. Janet Jamison handled all of the sales transaction details like a true professional. This was my first encounter with Janet and I will recommend to anyone interested in a new Lexus to seek her out for help. The competence and interpersonal skills of everyone I have ever interacted with at this dealership has been excellent. In fact, it has been my treatment by the Service Department as the main reason why I chose to make my next car a Lexus and why I did it at Germain Easton.

Romie White

Apr 5, 2016

Bryan Hammond was a very knowledgeable sales person. we appreciate his help in the buying process

CAREN

Apr 4, 2016

Preston Hutchins is the BEST!!! Actually I had a nice experience with everyone at the dealership. The dealership itself is beautiful. I am typically uptight and easily annoyed by the whole car buying experience...I WAS NOT! I am officially a part of the Germain Lexus of Easton family.

Kathy

Apr 4, 2016

My experiences with Germaine Lexus of Easton has always been very positive. Their customer service is great. My recent sales experience with Preston Hutchins was outstanding and he was very patient with my multiple trips to the dealership before I decided on a model and the specific vehicle. I'm sold on the Lexus product and on Germain Lexus of Easton.

mmaddccatt

Apr 3, 2016

Alena Bankes did a great job of working with me to get my ES 350 for its scheduled maintenance. I go to Lexus of Easton because I know Alena will only recommend service I need for my car at the recommended schedule for it. She also goes out of her way to explain what will happen during the service visit, is very professional and friendly, and actually remembers me from service visit to service visit. She is a credit to Germain Lexus of Easton.

SUVLover88

Mar 31, 2016

Bryan and the other staff made this the best new car lease we have had in a long time. They worked very hard to provide me with all my car needs and desires. Also when I picked up the car I was impressed with the detailing that was done. My car was sparkling and it was the best detail job I have gotten. Very happy with the service and product!!Cheryl Parker

J. Sword

Mar 25, 2016

I just want to take this time to give a high five to Preston Hutchins and all of the staff a Germain Lexus of Easton for a wonderful car buying experience. Today was the first time in seventeen years that I bought a new to me car. Therefore, I knew the car I bought had to be just right and one that would last me for many years to come. Preston helped me find that perfect car and walked me through the car buying experience. I will highly recommend him to anyone who is interested in buying a Lexus. I love my car and every time I see it, I can't believe it is mine. Thank you Preston for a great experience!

Dora P. Pinder

Mar 18, 2016

The salesperson Preston Hutchins did an excellent job of presenting the vehicle and helping me make an informed decision. The management was very thorough in accessing my needs and getting me an acceptable purchase package.

David

Mar 18, 2016

I came in to check out a car I saw online, Matt was and the staff were friendly, helpful, and answered all the questions I had. Happy with the car I got.

Rachelle W.

Mar 9, 2016

After shopping for a good quality, used card, Preston Hutchins made it happen. Not only is he excited about the Lexus brand, but he was so proud to be working for years, for the Germain of Lexus dealership. He was very helpful in all aspects, and even included our daughter in on the conversations during our test drive. Everyone there is very helpful and friendly. They addressed every concern we had. They also had a great rate for financing. We would highly recommend that you visit Preston for your next vehicle purchase.

Columbus Resident

Mar 8, 2016

Let me preface this by saying I typically loathe buying a car from a dealership. But in late December 2015, having identified the vehicle that we wanted to purchase, we went to Germain Lexus of Easton, and our experience was made tolerable, and even pleasant in some ways, which I would have never predicted. We worked with Troy Slivka, and he went above and beyond to make us comfortable throughout the experience. He didn't use high-pressure sales tactics, which I appreciated. And he followed up a few days after the purchase to see how things were going. We told him about a few minor issues that we had discovered (ex: a light bulb was out in the set of lights that illuminates the rear license plate). He set up an appointment for us to bring the car back in and had our concerns fixed right away. I should also mention that throughout the entire time we were at the dealership during the course of the transaction, from beginning to end and afterwards, the entire staff was extremely friendly and welcoming, to my wife and (especially) to my three young kids. They even went out of their way to find some toy cars for my boys to play with while they waited. So, a big Thank You to Troy and the others at Germain Lexus of Easton who helped to make our car-buying experience so much better than expected.

Diana720

Mar 6, 2016

After missing out on two previous car deals, Shea Thompson walked me through getting my Lexus GX470. He was diligent in his follow-ups and kept the line of communication open. In person, I found Shea to be polite and professional. He and the entire Germain Lexus of Easton team were very accommodating and pleasant to work with. They went above and beyond to insure my experience was positive. I look forward to building an ongoing relationship with this team of professionals.

Lawyer Preston

Mar 4, 2016

Shea essentially sold my 2013 ES 350/certified to me via internet and phone, sight unseen. Everything concerning the car was as he represented, and I have encountered zero surprises for a pre-owned vehicle.

kim1696

Mar 3, 2016

Tyler is the best car salesman I have ever met. Not only is he extremely professional and accommodating, he takes time to answer any and all questions. He has made my car buying experience top notch. I felt very comfortable throughout the whole experience. I highly recommend him!

Brian L

Mar 1, 2016

Janet is professional, knowledgeable, accommodating, and personable. She went above and beyond to ensure I had nothing but the best experience from start to finish. I will highly recommend her to others!

Betlou13

Feb 27, 2016

Perston Hutchins was the person that gave me the opportunity to buy my Lexus. I appreciated his patience in educating me. He really spent time with me but was not over pushy. I absolutely abhor salesman that have to keep running back to their "manager" to find out things. Preston took care of it all.

Shane H.

Feb 25, 2016

Where do I start? From the beginning! I live out-of-state in West Virginia and Germain Lexus of Easton is essentially smack-dab in the middle of Ohio. I quickly needed a car to replace a recent total loss, but the right one, at the the right price. I saw in their inventory a Lexus I was interested in and decided to give them a call to ask some questions about hours, financing, so on. I called up German Lexus of Easton and managed to find myself on the phone in short order with someone to answer my questions, enter 'Bryan Hammond,' whom was very pleasant and easy going on the telephone. We set up an appointment for the following morning for my wife and I to drive up from West Virginia to the dealership. My wife and I had a couple different places to inspect various models of automobiles however Bryan basically didn't allow it with good service, good models and reasonable pricing on the automobiles themselves. Bryan was great and he never once tried to push anything on us or offer something we did not need which is something that drives me up a wall when people try to sell me something I don't want. Having been in sales before I can quickly ascertain what's going on when I talk to anybody involved with sales and Mr. Hammond presented and handled himself in a likable, personable, yet professional manner. He showed the automobile to us, educated us on what everything was and did, and we went on a test drive which he seemed to enjoy just about as much as we did. I've got to hand it to him, he clearly likes people more than I do or he just really likes riding around in Lexus'. Maybe both. Anyway, I had no clue I was going to be walking away that day with a new-used 2012 CT200h Premium in immaculate condition with an impeccable service history, but I did, and everything was done right by my account. To top it off, it was all a real pleasure, and I never once became frustrated or annoyed and people can easily rub me the wrong way when I'm in consumer/customer mode since I value my hard-earned money. If you want a real guy to talk about real car things to who will do you no harm and good as much as he can you really owe it to yourself to call up Germain Lexas of Easton and give Bryan Hammond a 'holler,' you'll be glad you did. It was totally worth the 120 mile trip from WV to OH and back to WV in the same day, 240 miles total. I would do it again -- no question. If you're local, you have zero excuse. If you're out-of-state and you see something in inventory that catches your eye, make a day of it. Just do it.

Tatgirl

Feb 25, 2016

My time at Germain Lexus was the best car buying experience that I have ever had, and I should know, I've had 7 cars in the last 10 years! My salesman, Bryan Hammond, was very informative and helpful. Even after the sale he was kind enough to drive our trade-in vehicle to our house so we could get in ( we had no way to get in since the trade-in had a universal remote!) all with a good sense of humor and a smile on his face. I would recommend Germain Lexus to anyone! My car is awesome! Great job guys!

Tom Nowak

Feb 22, 2016

Our sales rep Janet was an absolute pleasure to work with, besides being very attractive she was also extremely knowledgeable and patient. There was No pressure for the sale, instead she worked with us the ensure the deal was best for us all. I would recommend both this Lexus dealership and Janet to anyone looking for not just a car but a wonderful experience.

Renay Patterson

Feb 20, 2016

Wow, where do I begin?!? From the moment I walked into the showroom at, Germain Lexus of Easton, I was impressed. From the beauty of it's overall aesthetic, to the courteous and uber friendly sales staff. I worked with Preston Hutchins, and was blown away by his honesty, candor, and knowledge of the complete Lexus lineup. I'd recommend Germain Lexus, by way of Preston Hutchins, again and again! I totally see why Germain Lexus has the highest customer loyalty in Central Ohio.

VW Camper

Feb 20, 2016

I was not your typical Germain Lexus buyer. I had been searching for months for a vintage VW Camper, and I found one online: a 1984 Volkswagen Vanagon Westfalia. When I called, I learned that it was at Germain Lexus of Easton, but it had already been sold. These vehicles disappear as soon as they hit the market, so I wasnt surprised, but I was very disappointed because it was exactly what I was looking for. A week later, Preston called me to tell me the deal had fallen through and that I was next on the wait list; I was impressed that he had kept my contact information on file. I drove to the dealership two hours later and decided to purchase the vehicle on the spot. This was a pretty special vehicle, and Preston knew its story well. The sole owner had traveled the country in this bus. He kept maps of his trips and hand-written maintenance records. He even included the original window sticker from 1984. The camper is 32 years old, but it looks and runs like it came off the showroom floor. Preston and the folks at Germain Lexus felt genuinely connected to me when they saw how committed I was to continuing the vehicles legacy and care. Every step of the process with the staff at Germain Lexus was perfectsales, financing, title and license. I am planning to frame the map of the previous owners first cross-country road trip, and one day, I hope to take the same trip. I parked this gem in the garage for the winter, and in May, I am taking it on the road. I havent decided where yet, but I am looking forward to many summers of adventure. Preston and everyone at Germain Lexus of Eastonyoure the best.

whoops2130

Feb 19, 2016

Shea Thompson was an absolute joy to work with. Very upfront and honest and very funny. I would definitely recommend anyone in the market for a vehicle to come see Shea Thompson

A very satisfied client

Feb 19, 2016

I love my Lexus. I bought it a year and a half ago. Preston Hutchins is my sales consultant. He made my purchase an enjoyable experience. I came to realize quickly that he is professional yet personable to work with. I am certain it is obvious that he is truly an asset to Germain Lexus of Easton. The sale didn't stop with my purchase. When I have a question or need something for my Lexus I call Preston first. He goes above and beyond with his assistance. I am impressed and above satisfied with my experience. I have driven a Lexus for many years and intend to stay with this dealership and sales consultant.

Jules2448

Feb 18, 2016

The purchase process was very efficient and we got a great deal on our vehicle. Both Matt and Shane were wonderful to work with and we will definitely look here first when in need of another vehicle.

Meredith J

Feb 16, 2016

One of my friends recommended Germain Lexus at Easton to me from her buying experience, and I couldn't be happier with my experience. Today I walked in and was promptly greeted by Bryan H. I spoke with him previously about finding a car to fit my budget and he was more than accommodating. He walked me through the whole process step by step and helped me find the perfect fit for me. He went above and beyond in explaining what everything meant, and insisted that Germain sells only the best and most reliable vehicles to anyone who walks through their doors. Bryan was courteous, professional, very knowledgable, and quit patient. I walked away with an excellent car and couldn't be happier with the entire experience. Bryan went the extra mile for me, and I will always recommend him to anyone I know looking for a new or pre-owned vehicle in the future. Thank you Germain!

Jessica1122

Feb 14, 2016

I just purchased my first Lexus and had a wonderful experience. Everyone we worked with was extremely nice and very helpful. Preston was very knowledgable on the product and really took the time to show us everything the RX350 had to offer. Shane made the purchasing extremely easy & was very helpful. We really enjoyed working with everyone at Lexus and would highly recommend it. We look forward to our next purchase from them!

Mb06

Feb 13, 2016

Preaston and Ted were fabulous! I am VERY happy with my purchase! I will definitely come back and purchase again! I will recommend to everyone I know!

JtownerRX450h

Feb 12, 2016

My husband and I would highly recommend Eric Montalvo and Germain Lexus of Easton if you are looking for a used car. We saw several used RX 350s online that we were interested in seeing. We also had plans to visit three other dealers within 3 miles of Germain to look at other makes and models. Eric met us outside just as soon as we arrived, in a casual, friendly manner and approach. He introduced himself and asked who was the one looking an maybe buying. What a great way to start a buying experience being that I am the women! Once Eric knew it was me, he asked me the questions about what I was looking for in a car etc. I test drove two vehicles and landed on my favorite. Through the process, even though I thought I needed to go see the other vehicles, we decided that Ted and Eric were making this experience so great and being fair that we bought the vehicle without going anywhere else! Eric offered to and did connect my phone to Blue tooth so it was ready to go when I headed home. I will recommend Eric M and this dealership to friends and family.There are two items I would mention for improvement; The first is that another sales man, Melvin, come into Eric's space just after the test drive, with me sitting there, and said to Eric, "what did you do, steal my customer?". Again Eric was completely professional. To be clear, no one met us in the lot except Eric. It irritated me that another member would feel it acceptable to make such a comment in front of a customer especially given that we had no interaction. The second item is related to financing. We were provided the rate etc. and decided to go with this, for simplicity purposes, even though it was .2 above our bank rate. At the point I was signing the loan paperwork, I learned that there is an early payoff penalty and a loan application fee. Between these two fees, it is $345.00. So, please be aware to ask these questions up front because it may change how you finance.

Joe1234

Feb 11, 2016

My wife and I recently purchased a used BMW and were pleasantly surprised at how smooth the process was given our hectic schedule. The sales person, Preston, was more than accommodating meeting with the two of us seperately as our work schedules conflicted and ensuring the vehicle was ready for both of us to test drive when we arrived. It was a pleasure doing business here.

bossinfo

Feb 9, 2016

On February 6th I went to Germain to see about getting a Lexus sedan that would drive more comfortably than my IS350.Don't get me wrong. I love that car!! It just doesn't love me anymore. After getting through some health issues I realized that my body could not handle a sport suspension any longer.I spoke with Preston, who knew of my issues during my ordeal, and asked what he could recommend for me.He put me behind the wheel of an ES350 because he felt that the suspension would be more comfortable for me. He was 100% right.After driving it for a couple hours I was convinced!!I keep coming back to Germain Lexus because they get me. They know what I'm looking for even if I can't quite describe it myself. This is my 5th Lexus that I have owned and the only place I will go is Germain Lexus of Easton. They make the process easy and, most importantly, they listen.

Kyle123456

Feb 6, 2016

Purchased a 2016 RX350 from Jay. He was helpful, responsive and stayed in touch without being overbearing. Probably the best car buying experience I can recall. Car was spotless (as it should be) and everything was explained -- it had a lot of features. All in all, I'd buy another car from Jay. Good stuff.

Dano GS350

Feb 5, 2016

Although we got off to a rocky start due to an online customer purchasing sight unseen the 2013 Lexus GS 350 I was interested in, the sales staff including Eric Montalvo, Preston Hutchins and the owner Rick Germain made sure I was satisfied. In Eric's absence Preston assisted me in purchasing a year newer GS for about the same price as the 2013. Since the sale Eric has gone out of his way to take care of us and the personal email to me from Rick Germain, promising an excellent owner/dealer experience, was much appreciated.

MLD1955

Feb 4, 2016

Zach Johnson listened! Excellent service and he followed through and answered all my questions! Being a professional woman that is very important for me. Thanks!

RK84

Feb 3, 2016

These two are the definition of class and superb customer service. Everything I needed and requested was met. Gave me the best deal possible and made me feel like a guest in their home.Thanks to them we will be life time customers!

irisc

Feb 1, 2016

This is the first car I've ever purchased from a Germain dealership, but it certainly won't be my last. Shopping for a car can often be intimidating, especially if you're a woman, but Preston and the rest of the staff at Germain Lexus of Easton made the entire experience comfortable and easy. Not once did I feel that I was being taken advantage of or talked down to. (ladies, you know what I'm talking about!) I'll be sending any friends and family in search of car straight to Preston!

J Fugate

Feb 1, 2016

I am a first time Lexus owner and first time leasee. The sales experience and test drive provided by Zach Johnson was informative and brand defining. This young man set the tone for what the Lexus brand is all about. That tone in my opinion is brand recognition, impeccable costumer service, stylish yet safe luxury vehicles, and dealer provided amenities that surpasses other dealers in its class. I would recommend that people purchase a 2016 Lexus from Zach Johnson because he doesn't just sale you a car he provides a great sales experience.

CarolL

Feb 1, 2016

Zach Johnson made my car buying experience a breeze. He followed through on everything I ask of him. He followed up with several calls to make sure I was happy with the car and if I had any questions. One day, several months after I purchased the car I was walking through the dealership to go to a technology class and he went out of his way to greet me by name and he knew the kind and color of car I purchased. He is always friendly when I see him at the dealership.

DCBuckeye

Feb 1, 2016

We really liked the buying experience at Germain Lexus. Of all the dealers we visited in the Columbus area, Eric and Shane were super professional, highly responsive and provided a ton of assistance. They also did not pressure us at all and gave us space on our test drives. We would recommend Germain and especially Eric and Shane to our friends.

Gordon, Michael

Feb 1, 2016

Everyone at Germain Lexus of Easton is knowledgeable and very helpful. There is no doubt that their goal is to make the car buying experience hassle free.

J Fugate

Feb 1, 2016

I am a first time Lexus owner and first time leasee. The sales experience and test drive provided by Zach Johnson was informative and brand defining. This young man set the tone for what the Lexus brand is all about. That tone in my opinion is brand recognition, impeccable costumer service, stylish yet safe luxury vehicles, and dealer provided amenities that surpasses other dealers in its class. I would recommend that people purchase a 2016 Lexus from Zach Johnson because he doesn't just sale you a car he provides a great sales experience.

Morgan

Feb 1, 2016

After spending far too much time shopping for, researching, and test driving cars, I came into Germain Lexus at Easton and purchased a 2014 Jeep Cherokee. Working with Shea Thompson was stress free and without pressure. He was accommodating, informational, and made what I expected to be a painful experience fun. I felt like my experience at Germain Lexus was much more transparent than other dealerships where I had shopped. It truly felt like the whole team was working with me, rather than pushing a sale. I will definitely be back.

the duke

Feb 1, 2016

Always have had excellent treatment at the dealership. The sales staff treat you with respect and have a great knowledge of there inventory. and services.

Bucklew.19

Jan 31, 2016

This is the second vehicle that I've purchased from Germain dealerships and the first time that I've dealt with Preston, right from the beginning he met me at the front door shook my hand and treated me like I was the most important customer he had. He worked tirelessly to make the deal happen, and for me to achieve the outcome that I desired. If you're in the market for a vehicle I highly recommend giving Preston and Germain Lexus of Easton an opportunity to earn your business

irisc

Jan 31, 2016

This is the first car I've ever purchased from a Germain dealership, but it certainly won't be my last. Shopping for a car can often be intimidating, especially if you're a woman, but Preston and the rest of the staff at Germain Lexus of Easton made the entire experience comfortable and easy. Not once did I feel that I was being taken advantage of or talked down to. (ladies, you know what I'm talking about!)I'll be sending any friends and family in search of car straight to Preston!

Chet

Jan 30, 2016

Bryan and the team at Germain were a pleasure to deal with. He was more than willing to work with us to help us find the perfect vehicle to match our needs/wants.

jrose

Jan 30, 2016

Anyone wanting to purchase an excellent automobile from an outstanding sales associate should look no further than dealing with Janet Jamison at Germain Lexus of Easton. Janet has superb knowledge of the automobile choices, and she appreciates the fact that customers have many choices when it come to purchasing an automobile. Her attention to detail and to the desires of her customers is outstanding.

TaylorJones

Jan 30, 2016

Worked with Preston Hutchins and he was amazing throughout the experience. Really understood the features and was thorough but time sensitive. I would highly recommend Lexus of Easton and Preston is top notch. I look forward to continuing my relationship with him and the dealership.

strangeknowledge

Jan 30, 2016

Greg was a great guy from start to finish and made the car buying process and enjoyable time. Got me in the car I wanted and made sure I was comfortable through the whole process. I would work with him again.

Sshipsher

Jan 29, 2016

My husband and I have purchased cars from Toyota, Honda and Acura along with a couple other used car dealerships and no one has been as nice and helpful as Bryan Jordan and his team at Germain Lexus of Easton (That's why I've purchased two cars from him). My experience all around was quick, easy and very pleasant. Each time I get my car serviced, the service center is always very generous and helpful and if I ever need a rental car, one is always available. I would definitely buy from Bryan Jordan again and would recommend my family and friends as well. I'd also like to add that Bryan continues to text me to see how I'm doing, to see how I'm enjoying my car, or just to say he hopes all is well with me and my family. He makes you feel like a friend. :-)

Very Pleased

Jan 29, 2016

A couple weeks ago I purchased a preowned Lexus from this dealership through Sales Associate Preston Hutchins who was knowledgeable,fair,personable,patient,and made it a wonderful experience for my wife and I.As part of the deal,he suggested I make an appointment to return to the dealership on a Wednesday so their car upholstery vendor could recondition the leather seats.I am glad I followed his recommendation!I made an appointment and when I returned that day he and the vendor were waiting and got right to work.I was given the use of a nice loaner vehicle and when I returned later that day the seats on my car looked like new!Not only that,but Preston went above and beyond and personally cleaned some small spots on the carpet of my car and even had the dealership's dent repair vendor remove a couple of small dents on the car to make my pre owned car look,smell,and feel immaculate.In my experience it is very rare to find a consummate quality person like Preston who has such a sense of pride in his work,his work place,his product,and his customers!He loves what he does and where he does it.My wife and I are absolutely thrilled with our experience at the Germain Lexus of Easton dealership thanks to Preston.He sincerely cares not only about the cars he sells,but also the people who buy them.From my experience,he and this dealership are THE BEST OF THE BEST-THE GOLD STANDARD IN SALES AND SERVICE!

Deb Patrick

Jan 29, 2016

I am very well pleased with my recent buying experience. Bryan Jordan took excellent care of me and knew just what I was looking for.

Jay

Jan 29, 2016

While I was in the market for a car, the stop at Germain was a spur of the moment decision - which turned out to be a very good one. Not only did I get the car I wanted, the experience with the dealership could not have been better. A big part of that was the great service I received from Shea Thompson. Shea was professional, courteous and not pushy in anyway. I would highly recommend Germain and Shea to anyone in the market for a car.

Morgan

Jan 29, 2016

After spending far too much time shopping for, researching, and test driving cars, I came into Germain Lexus at Easton and purchased a 2014 Jeep Cherokee. Working with Shea Thompson was stress free and without pressure. He was accommodating, informational, and made what I expected to be a painful experience fun. I felt like my experience at Germain Lexus was much more transparent than other dealerships where I had shopped. It truly felt like the whole team was working with me, rather than pushing a sale. I will definitely be back.

Bossman2009

Jan 29, 2016

Overall good car buying experience. Dealership should be more flexible with perks when a customer purchases an expensive automobile. The lack of quality as it pertains to the clear bra needs to be addressed. I had to take the 250is in once to correct issue's with the bra. Now I will have to schedule another appointment to address the bubbles in th bra.

CKidd

Jan 29, 2016

I visited other dealerships prior to visiting Germain at Easton which made me appreciate Germain even more. The other places felt very sales oriented rather than people oriented. I didn't know exactly what I wanted but I knew what I didn't want. I worked with Bryan Jordan, and it was basically like working with an old friend. He was so helpful with narrowing down options. Somehow, he was able to take what I told him and match me with the perfect car. I'm very happy with the initial process and the follow up service since then. I would recommend Bryan to any of my friends and family!

Deb Patrick

Jan 29, 2016

I am very well pleased with my recent buying experience. Bryan Jordan took excellent care of me and knew just what I was looking for.

Jpcols

Jan 29, 2016

While I was in the market for a car, the stop at Germain was a spur of the moment decision - which turned out to be a very good one. Not only did I get the car I wanted, the experience with the dealership could not have been better. A big part of that was the great service I received from Shea Thompson. Shea was professional, courteous and not pushy in anyway. I would highly recommend Germain and Shea to anyone in the market for a car.

Linnean29

Jan 29, 2016

Eric montalvo took care of everything from beginning to end. I got the care I wanted at a price I can afford and got a fair shake. Highly recommend him for your next quality car purchase. 5 stars!

Peanut

Jan 29, 2016

Germain Lexus of Easton is very consumer friendly. The sales force is very proactive in anticipating customer's questions. The service department is professional with efficient.

Anthony199

Jan 28, 2016

The dealership should be an inspiration for other dealerships. I was helped by Mr. Preston Hutchins, a very professional gentleman. He was able to contact me via email and phone, and kept on updating me; between reasonable time intervals, about appointments and inventory updates within my budget, and made me in love with the car I was originally interested in!The meeting was very organized, and clearly Mr. Preston was very prepared for my visit. A test drive was done and a full in depth review and history report were given to me about the car's present and past. In addition to that, prices are extremely well set for the quality of service and cleanliness of the cars. I guarantee any car buyer full satisfaction from the moment of contact with Germain Lexus of Easton.

BrookeR24

Jan 28, 2016

After buying from Germain Lexus of Easton I am not sure I will ever go anywhere else for a vehicle. Not only did I get a fair deal on a wonderful vehicle, but the sales team, specifically Eric Montalvo, made it an enjoyable experience. It was so refreshing to have someone walk through the process with me, and treat me as a person, rather than a dollar sign. Every thing was straight forward, and Lexus' dedication to helping their customers in all aspects puts them ahead of most other dealerships I've had experience with. I would 100% recommend.

Buickjen

Jan 28, 2016

Wasn't planning on buying that day, I know everyone may think the same way I did, but ended up in a nice car with no pressure for a great price & a car I feel comfortable with. I'm a chronic researcher, so I test drove many cars to find my "one" at other dealers. Once I narrowed down to the make/model, it was a simple "find the best deal". Greg was great starting the process on the phone and finishing it in person with service tools the "others" didn't have, like a breakdown estimate of monthly payments with different scenarios of down payments etc. Would recommend and buy here again, especially with Greg! Thanks!

KJO

Jan 28, 2016

This was my first time buying a vehicle. I went on my search for the perfect vehicle alone, being a woman I was nervous. My first dealership I pulled up to was Germain Lexus of Easton. As I was having second thoughts about going in when Eric Montalvo came out into the parking lot to greet me. From that point on it was smooth sailing and I felt very comfortable and knew I was in good hands. Eric made my experience very easy. I was driving my new Lexus the very next day!

Lexie 202

Jan 28, 2016

We have purchased 11 cars from this dealership and they have a been great to work with. We have had the same salesperson for the last 5 cars.

Melo1989

Jan 28, 2016

We recently purchased a vehicle from the Germain Lexus of Easton location and are very happy with our purchase and the excellent customer service we received from Eric Montalvo! He was very accommodating and attentive to our requests. He also displayed great judgment of mine and my husband's character and lifestyle as he helped us pick out a stunning Kia Optima Turbo Sx, that we throughly enjoy driving and still fits neatly within our budget! Thank you so much Eric! We will definitely purchase from you again!

MedinaCouple

Jan 27, 2016

We were an out-of-the-area customer who received first-class, courteous, professional service from the moment we drove on to the dealership lot through the entire purchase process.

Jubiletc

Jan 26, 2016

The sales rep was extremely knowledgeable, answering all of our question. Taking the time to understand not just what we wanted, but what we needed. When we Germain Lexus of Easton, not only did we gain a new car, we gained new family member. Thanks Zach Johnson, you are simply the best

Lexus

Jan 26, 2016

We had a great experience buying our car and love the top rate service at every aspect of the purchase. The convenience at Easton is great, too!

TonyPogi

Jan 26, 2016

My salesman gave me a feeling of importance even though it took a long time to wrap the deal with the sales manager. Zach is a pro, friendly and thorough. I would definitely deal with him. Worth mentioning

Cargal

Jan 25, 2016

Zach and the dealership were great in helping me surprise my husband with an early Christmas gift, complete with a bow! They even got in on the surprise by fibbing a little to get him into the showroom so we could surprise him. Thanks to Zach for creating a wonderful experience for us to remember for years to come.

Cindi G.

Jan 25, 2016

I needed help with my Bluetooth after purchasing a new phone. When I called the main number, the person who answered was actually a tech support person. She asked if she could call back at a specified time since I was driving. She called at the specified time and was very helpful, personable, and knowledgeable. Great service, awesome staff at this dealership.

CNorton

Jan 25, 2016

I was in the process of looking for a lease; which was something new to me! After passing by Germain Lexus at Easton, I seen they were having their end of the year sale! Once arriving the receptionist was very nice and led me to Zach! Zach was amazing, friendly, knowledgable, and wanted to ensure I chose a vehicle that I truly wanted verses settling. I didn't want to make a irrational decision, so I waited a few weeks. But in that time, he called to check on me and asked why I was indecisive. Once I decided I was going to purchase my car he made sure I had the color I desired, the interior I desired, and the process was effortless. In the past I would be at dealerships for 10 hrs, but not this time! In closing if you are looking for an individual that is going to be professional, not pushy, knowledgeable, understandable... Then look no further! Zach motto is, I am not a saleman! Which is true! I never felt pressure!!! Zack is your guy! C. Norton

Debbie

Jan 25, 2016

My husband and I went into this dealership to start the process of data gathering to determine what new car we wanted to buy. We planned to look at several brands. However, they made it so simple, gave us a pricr we could live with and we loved the car so much that we purchased the car that day.

Hemant

Jan 25, 2016

This was the first time we were buying Lexus, and this dealership made our experience quite pleasurable.Everyone at the facility were knew their role and the process was smooth.

Merk123

Jan 25, 2016

Zach Johnson was a fantastic salesman when we bought our new lexus. Zach was helpful,informative and personable. We will gladly send friends his way. Zach was never pushy and made our experience enjoyable.

Michelle

Jan 25, 2016

Greg was great, he made the process of buying easy and stress free. This is my second Lexus purchase and I will continue to come back! Thank you

Misa

Jan 25, 2016

Zach was such a big help and did not mind to stay late to get the good deal for me. Definitely come back for further purchases

mtrainey

Jan 25, 2016

Bob and JB worked with me on several occasions. Bob and JB were very helpful and friendly. Bob sold us the car and JB met with me several times to help me understand the technology in the car. I worked with Ken because my license plates were delayed coming in. I do not think he was personable or friendly. He was unapologetic for the delay in my license plates. When I asked him why didn't anyone contact me to let me know my license plates would be delayed he was very curt and rude. Working with Ken was the only bad experience I had at this dealership. Overall, I am very happy with my experience and I would refer my friends to work with Bob and JB.

SEH614

Jan 25, 2016

Greg Saylor and the team at Germain Lexus of Easton are wonderful to work with. Honest people with great attention to detail. They answered all my questions and were extremely knowledgeable. I can't see myself ever going to another dealership in the Columbus area.

Watson26

Jan 24, 2016

Alena was very helpful and informative. She carefully walked me through all of the bells and whistles on my new Lexus. Thanks to her help with set up and explanations, none of this technology is wasted on me.

Watson26

Jan 23, 2016

Jay was excellent to work with! Professional and attentive, and very knowledgeable. The process was quick and painless. I also appreciate the overview of all the vehicles features and programming after the sale.

Dayton Lexus Fan

Jan 23, 2016

Just bought my 2nd Lexus from this dealership and sales associate Preston Hutchins after having purchased a HS 250h about 5 years ago through him at this same dealership.Preston once again proved knowledgeable,fair,courteous ,and a gentleman as he made sure the car had been detailed and available so my 90 mile and 1 1/2 hour drive from Dayton wouldn't be a waste of time.He is a superb ambassador for both the Lexus brand and the Germain Lexus of Easton dealership!I will continue to recommend this dealership and Preston to others.Also,a nice young lady named Alena did a great job explaining the technological interior creature comforts of the car to my wife and I.

Jmcvea

Jan 23, 2016

Called to speak to a salesperson about a vehicle on the website inventory and was put in contact with Bob Havey who handled all my requests and we struck a deal within hours back and forth on the phone. I travelled 500+ miles to make this purchase from Germain and would consider doing it again due to the customer service and teamwork from the entire staff. They accommodated my unannounced early arrival to pick up the vehicle without hesitation. I even received a call from Bob from his vacation the day after I picked up the vehicle, as he was on vacation the day I took delivery, to ensure the pick up went well and to thank me again. Great experience and I would recommend this dealership and Bob Havey with the highest regard. Entire staff was friendly, helpful, and seemed genuinely appreciative of my business.

Raemie

Jan 22, 2016

Greg was outstanding throughout the entire process. We spoke over the phone several times and he even answered on his day off. Greg was very attentive, knowledgable and, if you can believe it, FUN to work with. The facility is beautiful-nothing like other dealerships. You feel as though you are in the lobby of a grand hotel rather than a car dealership. I am in Pittsburgh, and will make the ride again when the need (or just plain desire), for a new vehicle arises. The other staff I was in contact with was equally wonderful. THANK YOU Germain! You and your staff knocked it out of the park. Great prices, great service and an excellent sales staff.

Kate123

Jan 21, 2016

Bob Havey has sold me my 3 Lexus ES cars in the past 10 years. Bob is an exceptional salesperson whom I would greatly recommend to anyone interested in purchasing a new Lexus car.He is a class act who represents Germain with great integrity and professionalism.

Mullins21447

Jan 21, 2016

Greg was very professional and was knowledgable in the information and options he gave us. The vehicle we purchased was well priced and in great condition. I would happily work with him again.

sarapcolumbus

Jan 21, 2016

Buying from Germain Lexus of Easton was a great experience. Everyone at the dealership is very friendly! Eric Montalvo helped me through the car buying process and helped me make the right choice - he was fantastic to work with. I would recommend everyone to stop in and let the professional staff assist in making the purchase.

TashaRN

Jan 21, 2016

We had an appointment with a different sales guy. By default Bryan helped us. Lucky for us he is a great sales man. He's fun and kept us entertained. He made sure we got to drive everything before we made a final decision. I will ask for Bryan every time now. Eric in finance rocked also. It was like hanging with friends.

Craig

Jan 20, 2016

I walked into the dealership looking for a new Lexus RX for my wife for Christmas. The store had officially just closed, but the salesman I met, Bob Havey, was glad to serve me nonetheless. He is a true professional, friendly, knowledgeable and has a great attitude. Bob bent over backward to help find the right vehicle for my wife and worked closely with Aso Danso the sales manager to get a good deal that worked for all of us. Aso was also very good to work with, very professional, smart, friendly.Since I wasn't totally sure about the color... we did the deal and he gave me a list of all the color combinations. I simply wrapped up an RX book and put it under the tree so she could pick her own colors. When we returned to pick up the vehicle, the entire staff was very courteous and friendly - from the finance manager to the tech guy who trains how to use all the bells and whistles. A very pleasant experience. I highly recommend Germain Lexus of Easton and Bob Havey.

Donna

Jan 20, 2016

Jay was extremely thorough describing all the features of the ES. I made a list of several different cars to look at, but Jay won my husband and I over with his great attitude. I drove home with a loaner Lexus and came back the day after New Years to pick up my car. Fast service during the holiday season!

Greg C.

Jan 20, 2016

Greg Saylor and Shane Kitts are an awesome team. They were able to meet my requirements, which allowed me to be able to purchase the vehicle of my dreams. I will definitely be a repeat customer.

January507

Jan 20, 2016

If you was a salesperson that listens and will help you from the beginning of the sales process to the end and will always keep your interest in mind, look up Bob Havey! He know his stuff and cares about how he can help. Don't be afraid! Bob with take care of you!

ann3015

Jan 19, 2016

I am so impressed with Germain Lexus of Easton. I had purchased a Lexus previously from another dealership and never, never got the personal attention I have received at Germain. As a woman, being treated like I could buy a car on my own was important to me. Bryan Jordan never talked down to me and never acted like I could not decide to buy a vehicle on my own. After I purchased the Lexus, everyone else I spoke with was more than willing to take the time needed to explain everything about my new Lexus. There are still things I need to learn but I know I could call Bryan and he would help me with anything. I am also impressed with all the personal contact I have received from the whole Germain team. I will highly recommend Bryan Jordan and Germain Lexus of Easton to anyone. I live in Indiana and it is worth the drive to deal with this dealership.

Kate484

Jan 19, 2016

We recently purchased a used 2014 Toyota Sienna from Germain Lexus of Easton. Everyone was very friendly and very accommodating. We were able to agree on a price that we all felt comfortable with (thank you Shane Kitts!), and they went out of their way to fix a few minor problems with the van to make us completely satisfied. On the day of the purchase, we dealt with many people including financing and insurance options. Walter Kuriger assisted us with insurance options, and he was able to save us some money by switching to AllState. We never felt rushed or pressured and everyone was extremely kind. Melvin Jiles seems as though he is ALWAYS available. No matter what day or time we called or came to the dealership, he was there to help. He kept us updated through contacting us by phone, and even brought things I needed out to the car for me so I didn't have to get the kids out! This continuity of service was especially helpful. We will definitely be returning to Germain Lexus of Easton for future vehicle purchases. Thank you all for your fantastic service and care!

ACWSR

Jan 18, 2016

I arrived at Lexus of Easton with a few concerns regarding the technology features in my LS 460. I was immediately approached by a kind salesman who ushered me to a waiting area, moments later Alena greeted me with a friendly smile and firm handshake. Even though I did not have an appointment, Alena was able to assist me and resolve most of my concerns. A follow up appointment was scheduled at my home to resolve the garage door issue I was experiencing. Alena arrived at my home ontime, she was very courteous, professional, and resolved my concerns in an efficient manner. She confirmed I was completely satisfied and that all my concerns were addressed. My entire experience with Alena at Lexus of Easton was done within the spirit of excellence. Thank you Lexus of Easton for hiring quality Technology Specialist Alena, she is a great asset to your team.Regards,Anthony C White Sr

Cwall

Jan 18, 2016

I purchased a 2016 RX350 from Germain Lexus, with the Luxury package and many options. I love the vehicle, all of the "toys" in the form of technology,,... but I was confused (and perhaps still have some questions). Alena proved to be one of the most knowledgeable and pleasant people I have ever dealt with. She spent a great deal of tine and was was most patient in explaining the many options of the vehicle. Although I still have several questions due to the extended options I got, I feel confident Alena will assist me when I call on her. Another great find in personell at Germain Lexus!

Doug & Cindy

Jan 18, 2016

After having the new sassy looking 2016 RX on my Dream board for months...my husband purchased it & I got it right after Christmas! Jay even made sure it had a BIG red bow on it! This is our 5th RX & couldn't be happier with all it's features including it's sassy new styling.Jay listened to our wishlist & created a wonderful car buying experience. Bennie made it happen &JB was so patient reviewing all the up to date technology with us. Within an hour, we had a latch issue yet Kevin Daniels was quick to make it right.No problems since. Loving my new wheels! I am turning heads!Thank you Germain of Easton....we are customers for life!

JK&TK

Jan 18, 2016

All I have to say is WOW! My husband was in an accident and the insurance company totaled our car. After a long day of looking at other dealerships and not finding what I was looking for in my price range, I drove by Germain Lexus at Easton and decided I would see what they had available. I was immediately greeted at the door by Melvin who found me a car in my price range within minutes! Since the car was not on the lot yet because they were still inspecting it (it was a trade in), I was not able to see or test drive the car that day. After letting Melvin and Ted know that the only day my husband and I had off to see the car was Sunday, they offered ( I didn't even ask) to come in on Sunday (when they are closed), so my husband and I could see the car. Above and beyond! Needless to say we purchased the car. I have never experienced customer service as great as this! Melvin and Ted were a pleasure to work with and they have gained lifelong customers from myself and my husband. Thank you for such a great experience!! If we could give you ten stars we would!

Mr. B

Jan 18, 2016

Pros;I purchased my vehicle and Germain of Easton. Bryan was very patient in helping us select our vehicle. We didn't feel pressured or obligated Thanks for helping us find the right vehicle! Cons; We didn't plan on spending the entire day at the dealership.

Radams45601

Jan 18, 2016

We bought a 2013 Buick LaCrosse from Shea Thompson. All I can say is that it was one of the best service/experiences I have ever had. I would definitely recommend Shea and German Dealerships.

Chefvincenzo

Jan 16, 2016

I was very hesitant to leave Cadillac but so far I could not be more pleased with my Lexus and the experience thus far. Aso went above and beyond to help me get the exact car that I wanted at the best price possible and best deal for me. Although the dealership was very busy Bob took the time to make sure I was being taken care of. Alena was a great help and took extra time to make sure I understood the many small details that my new car contained. She assisted me in set up of the different services and made helpful recommendations that made enjoying my new lexus quick and easy.

Gary

Jan 16, 2016

They treat you like gold at Germain. Bob Havey is an outstanding person and handles himself in a professional manner at all times. He is simply the best new car sales person I've ever encountered. I've purchased several vehicles from Bob and he stays in touch several times during the year. Would also like to commend Ken Collins for handling our financing so efficiently and professionally.Thank you, Gary Rozanczyk

Jeremy Fugate

Jan 16, 2016

I am a first time Lexus owner. I recently leased a 2016 ES 350 at Germain Lexus during the December to remember sales event. My previous car was a 2010 Chevy malibus thus needless to say this was a Big upgrade for me. This upgrade came with a lot of high end technology. Thanks to Alena Hayden I was able to get a grasp on this technology before I left the dealership. She was professional, kind, and took her time to make sure I understood the Siri hands free technology and well as the Lexus app that lets you control and monitor your car via smart phone. Mrs. Hayden really enhanced my sales experience and it is because of her that I can maximize my Lexus's potential and get complete enjoyment from my driving experience. She is a great employee and I would highly recommend working with her as she is very knowledgable, professional, and courteous.

Joysoll

Jan 16, 2016

Jay Jackson was a very thorough and helpful salesman throughout this process which took several months as I wanted a precise color car and wasn't in a huge hurry to make my purchase.

Mark and Diane Hopkins

Jan 16, 2016

My wife found a perfect pre-owned car on the Germain web site and she was very excited about it. However, when we went in to test drive it, we found out that someone else had purchased it right before we arrived. She was very disappointed and ready to go home and call it a day. Fortunately, Preston was our salesperson and he was super understanding and upbeat and had two other excellent suggestions that we liked even more than the original car. He was so knowledgeable and friendly and in complete command of everything that we bought a car on the spot and we absolutely love it!Thanks Preston and Germain for the great service. We'll definitely be back!!Mark and Diane Hopkins

Monte_bjat

Jan 16, 2016

I have worked with Bob Havey to purchase 6 Lexus Automobiles. In short, Bob is true professional in his field. He goes above and beyond to insure that his clients are more than satisfied. Most recently, Bob delivered my vehicle to me while I was out of town. He handled the entire exchange of my leased vehicle. I have also worked exclusively with Germain Lexus of Easton. Organizationally, they are top shelf. Ken Collins has been my financial consultant at Lexus. I never feel pressured and I always have a great experience. Thanks to you all for keeping two Lexus vehicles in my garage.

Rick & Karen McKee

Jan 16, 2016

The staff at Germain Lexus of Easton has been very professional and easy to work with in acquiring each of our Lexus ES 350s. The 2016 model that we recently leased is our third Lexus, and we are extremely pleased with its performance. Bob Havey, our salesman, has been top notch. He guided us through the process with ease and continues to follow up to ensure our satisfaction with the automobile and the dealership.

Teri T

Jan 16, 2016

My experience at Lexus Easton was over the top. I used to take my 2010 Lexus RX 350 to them for servicing and was always impressed. I decided to lease a 2015 RX 350 and on a whim called Jay. 3 hours later I was driving away! But Jay and Alena's after sale follow up is the key to their success. Jay had me come back for an extra buff and to spend time with Alena learning how to use my new car!Alena was very patient with me and kept the explanations simple and to the point.If I need further help with ANYTHING about my car, I feel comfortable calling either of them. What a treat to LOVE your car guys!!!

Bob H

Jan 15, 2016

I was not certain I even needed a new car- but was getting a lot of miles on my leased 2013 RX. My wife had an NX200 as a loaner and loved it- we visited our friend Bryan on Black Friday- just to see the car and ended up driving one home- a 200t. Minimum negotiation was required to keep me in a comfortable price range and the car has proven to be all I expected. The technology specialist got me all set up- delivery was a joy and we are now on our EIGHTH Lexus!

jcvinci

Jan 15, 2016

I have owned several different makes of luxury cars. No dealership has even come close to the level of personalized service that my family has received from Germain Lexus, specifically Alena Bankes, Service Manager. My best interests always come first when they service us. It's rare to find this in a world where personalized service is often overlooked. We currently have 3 Lexus vehicles in my family and more to come. Thank you Alena!

Kalpana53

Jan 15, 2016

When you enter the showroom they welcome you with open arms. Sales to service they take time to listen. We love Lexus cars and bought two cars in one year.

Maxwell.mmc

Jan 9, 2016

Preston did a wonderful job of making us feel welcome and truly seemed invested in finding the right car for us. Preston took his time and although we asked to see multiple options he never seemed frustrated or bothered by running back and forth to grab new keys or to let us take a car for a drive. Preston was very thorough and left is feeling very confidant in our purchase and in the dealership. This will certainly be my first stop for any car needs in the future!

Edge3000atverizon.net

Jan 7, 2016

After searching the internet for my desired car, the one car that fit my search was located at Lexus of Easton. The salesman, Preston Hutchins, helped me start to finish, and I live in another state. We started the transaction on the phone and finished on the sales floor. I got the vehicle that I wanted in the condition advertised. There were a couple unforeseen bumps along the way, but Preston and the dealership ironed them out and made my purchase a experience. An added bonus was an extremely attractive woman showed me how to operate the many bells and whistles on my new car. I would definitely recommend Lexus of Easton to all my friends.

Subs19

Jan 3, 2016

My main concern with purchasing a new vehicle was to make sure both of my dogs would fit, to help me make my decision Greg suggested I bring my Great Pyrenees with me to look at the Impreza to make sure he fit and was able to get in and out of it easily. Not many dealerships would be willing to go that extra mile but they went above and beyond.

Noiofnine

Dec 31, 2015

I started my search over 40 days ago and was taking my time. The first contact I made was an inquiry with Germain Lexus of Easton's Preston Hutchins. It was a short email exchange and I was not yet ready to buy. Fast forward to day 42, I saw a vehicle advertised on-line that was just put up for sale. Not yet any pictures, however, the description gave me a good idea of the features and interior color I desired. When I called to inquire about its availability, Preston happened to answer. I did not recall our email as it has been many moons and many dealers and sales rep later... Preston recalled who I was. So a little impressed, I drove down, looked over the car, we made a deal and I am an owner of a well loved RX350. Mind you the car was just acquired and full detailing was not yet completed, however, Preston and his manager, Shane Kitts, gave me the commitment that they would make sure it was fully detailed at my earliest convenience. I drove the car home, and that even dropped it off and the following day, I had a fully detail car inside and out! Thank you guys! I would recommend anyone looking for a easy and painless experience to give them a visit. If you are like me and have been shopping around, you know you can run into all kinds of sellers. When its easy and painless, its makes for a great experience. Plus the added perk of them still being great with their customer service after the purchase!Best experience for buying a car to date!- Noi N.

John W

Dec 27, 2015

Outstanding experience with all involved when purchasing our vehicle. Janet was great to work with, from the test drive, to the time we pulled out with the new vehicle.

wm1941

Dec 22, 2015

Greg Saylor really cares about his customer and matching them with the right vehicle. In his words and actions, he is a credit to the dealership.

Cincy Buckeye

Dec 18, 2015

I have been researching to purchase a pre-owned Honda Odssey for the last month. After finding an Odssey online with Germain Lexus of Easton my wife & made a plan to drive from Cincinnati to Columbus to view the vehicle. I called into the dealership at 10 a.m. & spoke to Preston Hutchins to confirm the van was available & to confirm the color. We arrived to the lot & Preston was personally outside giving the car a final cleaning in 30 degree weather. He immediately greeted us with a sincere welcome. Although the van was not a Lexus he was very thorough with the options & functions. I had four other Odsseys lined up to view later that day but was so impressed with Preston & his desire to make us feel comfortable with the process that we completed our purchase. We had a 15 month old with us & Preston and his colleagues made all of us feel welcome & entertained! This was the most outstanding purchase experience we have ever experienced. Zero pressure, very clear explanations, excellent communication. The four hour round trip was well worth the time. Find a car at this dealership & ask for Preston!

HeatherAnderson

Dec 18, 2015

I went to Germain to test drive a pre-owned car and was so grateful to not feel "pressured." Greg was very friendly and "knew his stuff" (looking up previous service information, etc.) We felt completely confident throughout the entire transaction. AND!... their financing department even beat the best rate we could find. We were so impressed!!

Gyjames

Dec 16, 2015

This was my first experience at Germaine and Lexus. I found the staff to be knowledgeable and very understanding of my situation. I frown Greg Saylor to be very knowledgeable and eager to help me find the right vehicle for me I would do business again at Germaine Lexus of Easton .

Gerhart

Dec 13, 2015

This was our first experience with Germain and Lexus. Our expectations were far exceeded due to Preston Hutchins and his excellent customer service. We were very impressed with how he expedited the whole process and his level of experience. Every question was answered and he did a thorough job with our orientation to the car. I would highly recommend him and Germain to anyone considering a new or used car.

VSheaP

Dec 13, 2015

After looking for my first post-grad school vehicle at a different Germain dealership one Saturday, a deep maroon- colored RX350 caught my eye in the Lexus preowned lot. I originally had no intention of purchasing a Lexus but, from the moment I was let inside by Shane Kitts (15 minutes after close- ooops!), the top-notch staff helped make it an easy decision. Preston Hutchins is a superstar. He took the time to show me the RX350 after hours and, when I mentioned I would love to come back Monday morning when the dealership reopened, he came in 4 hours earlier than his shift started so he could be the one to help me and facilitate the test drive. Preston is an engaging and honest salesman, and will do his best to make a solid deal for you and to ensure the entire process is as smooth and enjoyable as possible. Preston and his boss (Ted Santagata) made my mom, aunt, and boyfriend feel so welcomed- they continue to rave about the outstanding service. When I returned to the dealership to purchase my vehicle, Preston had spent 20 minutes waxing it himself and had included a cargo cover, cargo net, and first aid kit in the back of the SUV. He really went above and beyond to provide the best experience! I would recommend the Germain Lexus dealership, and especially the pre-owned staff, over and over again. My parents have owned an RX330 for the last 8 years and now I fully understand why my mom will never switch to a brand other than Lexus. I absolutely love my 2013 RX350 and am thankful Preston was the associate I had the pleasure of working with!

DrewKS

Dec 9, 2015

I recently worked with Preston to get my girlfriend a 2013 RX 350. He is very passionate about the vehicles he sells and very knowledgeable. It's clear why he has been in the business for so long. I appreciate him deferring questions he didn't know the answer to rather than making up answers. The entire staff was very welcoming and pleasant to work with as well.

Terri

Dec 5, 2015

Seriously, there's nothing Preston doesn't know when it comes to Lexus. You can tell he lives and breathes what he does and his passion is contagious. We couldn't have walked out without buying even though we were not in a hurry. Excellent communicator and great follow up!

Boyd Family

Dec 4, 2015

Last night at Germain Lexus of Easton, the wife and I had the pleasure of purchasing the most delightful vehicle from a man who's character and intelligence inspire awe. That man's name is Preston Hutchins. Trust us when we recommend dealing with him and his associates for you next car purchase. After a brief phone conversation with Mr Hutchins I knew he was who I wanted to work with despite him being 2 hours away. The man stayed past his shift to not only sell me a car, he educated us to a PHD level understanding of its great feature set! Simply remarkable.

JPS

Nov 26, 2015

Mr. Hammond is most personable, knowledgeable, and sincere. I am fortunate that he was the sales associate for the RE 350 I bought a few days ago. Thank you, Mr. Hammond

Becky

Nov 24, 2015

I am a returning customer to Germain Lexus at Easton but this was my first time dealing with Bryan Hammond. He was very pleasant, extremely professional, and very approachable. We conducted much of our shopping via email and text prior to my trip to Columbus. He was punctual in replies and responding to questions. I appreciated his friendly talk as well as his quiet moments. (I detest salespersons that talk TOO much!!) I would definitely recommend him!Becky, Portsmouth, OH

Dr. Charles K. Ross

Nov 23, 2015

Preston was the most professional used car salesperson I have ever bought a car from. I have purchased eight cars over the last thirty years and his knowledge, personality, enthusiasm and direct approach to serving customers is second to none. He has the ability to relate to people in a very sincere and transparent way, communicating with him was very easy and I appreciated his willingness to explain the numerous functions of the car I purchased and his patience in doing so. If the opportunity presented itself I would buy another car from him without thinking twice. Your dealership has an employee that is very genuine and firmly believes in your product, more importantly he truly knows how to treat people.

Lexuschuck

Nov 23, 2015

I have purchased nine cars over the last thirty years, without question Preston Hutchins was the most personable, knowledgeable, transparent salesperson I have ever dealt with. The technology in the GS 350 that I bought from him was a little intimidating for me but he explained in great detail that it was easy to learn and he had real patience explaining the many functions of the car. This has been the best process I have experienced while buying a car, Preston communicated the necessary information which allowed me to make a informed decision. When I arrived from Mississippi the vehicle was exactly as he described and we were able to complete the process efficiently. I sincerely appreciated this process because of Preston's personality, his communication skills are second to none and he clearly has a tremendous ability to relate to people. He is very transparent, he clearly enjoys what he does, although I don't plan to buy another car anytime soon, but if I did I would want to work with Preston. He clearly is an experience sales person who represents Germain Lexus well.

marcus1988

Nov 20, 2015

The sales staff at Lexus of Easton was extremely knowledgeable, professional and courteous, specifically Preston Hutchins who facilitated the purchase of the preowned vehicle. Preston answered all of the questions about the life span of the warranty, financing, features of the vehicle,the gap insurance service agreement,etc. and was extremely friendly, personable and professional which made the overall experience very enjoyable. He clearly enjoys what he does and his scope of knowledge about the features of the vehicle and Germain Lexus unique standing as a certified Lexus dealership (one of the top four in the country) made his presentation more than just the usual sales pitch from a car salesperson just interested in his/her commission. My brother, who actually purchased the vehicle, thought Preston was the best car salesperson he has come into contact with and said as much. I was already a Lexus of Easton customer and my experience with Preston was further confirmation that the quality of the vehicle(s) and service at Germain Lexus of Easton is second to none.Marcus A. Ross

SFisher199

Nov 18, 2015

My dream car has always been an RX. My 2000 RX 300 had a good run but she was getting tired and was ready to retire but I dreaded the thought of going through the whole car purchasing ordeal. Greg was great. He did not patronize me and listened to all my questions and concerns. He is very genuine. The whole staff made the experience easy and I am grateful for that. Thanks Greg and Germaine Lexus, I am so happy!

Eagleston's

Nov 16, 2015

Superb customer service! We ended up purchasing our FIRST Lexus from Preston! Thank you Preston! I truly LOVE my new GX460! Looking forward to being a loyal Lexus driver!

bossinfo

Nov 10, 2015

My wife and I bought our 5th Lexus from Germain, 7th car in total.When it was time for my wife to upgrade her 2007 Lexus ES the only place we thought of was Germain Lexus. The personal service in the past has always stuck with us and has influenced where we purchase our vehicles.After test driving 4 vehicles my wife settled on a 2013 Lexus RX 350 with very low miles and a 3 year/100000 mile warranty for an amazing price.Preston Hutchins was both helpful and patient with us as we were looking at our options. In the end he and others stayed after hours for us to complete our purchase. My wife couldn't be happier with her purchase.

mikerx350

Nov 1, 2015

Preston helped me locate and purchase a certified pre-owned RX 350 with low miles. He was very familiar with the car and its features, and dealing with him was a pleasure. I'll be back.

C Thonpson

Oct 29, 2015

Just bought a 2012 Ford Edge through Greg Saylor. Greg was professional and personable, and what could easily have been a contentious process became very comfortable. All the staff we met (Greg's manager, finance and aftermarket options folks) were friendly and accommodating. We'll be recommending both Greg and Germaine Lexus to family and friends.

slsclr23

Oct 29, 2015

Greg was very patient with helping me get me the car I really wanted. He was professional and worked hard to gain a satisfied customer.

SWF

Oct 25, 2015

Preston was excellent! He was knowledgeable, personable, and attentive. This is our families first Lexus. Will absolutely buy our next car from Germain and Preston. I came from out of town to look for a car and was treated wonderfully. It made my time and effort well worth it. We love our RX350.

Sean In Columbus

Oct 12, 2015

I recently purchased a used car here and the sales rep I worked with from beginning to end (Shea Thompson) was excellent - easy going, professional, helpful, polite, thorough and definitely NOT pushy. The entire process was painless and Shea even made it quite enjoyable.Shane was also very helpful and fair in working out the numbers and options - again, not pushy - very pleasant and professional.I definitely recommend Germain Lexus at Easton. Sean In Columbus

kid doc

Oct 5, 2015

Preston Hutchins served me well again. I went in today to buy an RX350 - what would be our 5th Lexus (3 from Germain). I took a test drive, liked the car very much, but as we were hashing out a deal, I saw a sharp ES350 on the showroom floor. Since I'm a big guy, I thought the SUV route was the way to go (my wife and I have had an RX300, RX330 and RX350; my wife currently drives a 250 IS convertible). So I sat down in it. And it fit perfectly! Great color. Just the right accessories. Better fuel mileage! So... I bought it instead. My payments were lower than with the RX350. And let's face it - it's a Lexus. It drives like a million bucks! Preston took great care of me from start to finish. But Germain Lexus is more than one guy (who is great) - it's almost like a "culture" where everyone from the detail guy to the finance guys treat you like you are their only priority and ensuring the customer has a comfortable, honest and pleasant buying experience. I live about 90 miles away, but I keep coming back to Germain. It's worth it! (Service is great, too!).

Mike M.

Oct 3, 2015

This will be my second RX. Jay went the extra mile to make things happen. In fact, everyone at this dealership has been wonderful to talk to/work with. Kudos also to JB and Tyler for their technical expertise.

Bill H. Minneapolis

Oct 2, 2015

Preston is a professional. His passion and customer first philosophy truly made this the most enjoyable car shopping experience I have ever had. Preston & the entire Germain Lexus team are the best in the business. Fast response, attention to detail and going beyond the competition sets far above the industry. I flew half way across the country, got picked up at the airport and had the best experience ever. Lexus understands the luxury brand customer.Bill

jcarnes

Sep 29, 2015

We had a great experience purchasing our Lexus IS 250 from Preston!! His knowledge and attention to detail was impressive!! He took great care of us and his follow up after the purchase was unlike any other salesperson we've dealt with. We'd recommend Preston to anyone!! He made the Lexus experience fun!!

Cynthia

Sep 21, 2015

Thank you to Preston and the entire team at Lexus of Easton. Buying this Lexus was the best car shopping experience I have ever had due in large part to the wonderful, professional, and human experience with Preston.

EmCook92

Sep 20, 2015

Yesterday (9/19/15) I went to Germain Lexus of Easton to look at a Jeep Grand Cherokee with my 16 month old son who is into absolutely everything! I had the absolute best experience with Shea and honestly every one else that I came in contact with. Not only was the Jeep GORGEOUS, but every sales associate was super sweet and took the time to talk to me, as well as my son, which means a lot. I am so happy that I decided to go to Germain Lexus of Easton and I will definitely return there for my next car :)

AdamBrandi

Sep 15, 2015

My fiance' and I stopped in Germain Lexus at Easton a few weeks ago, and had the complete pleasure of working with Janet Jamison. I have owned quite a few cars, and have worked with many dealerships throughout the U.S., however this is by far the most incredible experience I have EVER had. Janet provides a warm, inviting, comfortable experience along with her extreme expertise and knowledge. I was very indecisive, and had many needs, and she overcame each and everyone of my worries and concerns with grace. I will not only refer everyone I know looking to buy a vehicle to Germain Lexus at Easton to have the pleasure of working with Janet Jamison, but my fiance and I are Lexus customers for life because of the above and beyond customer service Janet and the rest of the staff at Germain Lexus at Easton provided us each time we have stopped in. I am overly impressed, and absolutely in love with my vehicle, but more than that I know I made the right decision for myself and my family.

willcj

Sep 14, 2015

Greg and Ted were great! They were very professional, had great attention to detail and were very helpful. Both made it a great experience. We were very happy with our experience.

lessonsinleadership

Sep 7, 2015

Preston is the most genuine salesman I have ever encountered. He called after my wife's first Lexus was totaled in a horrific. He's the reason we chose Easton Lexus for our second purchase.

Lisa Cannon

Sep 3, 2015

We bought a used GMC Envoy from Preston. Our entire experience was exceptional! Preston was very personable and went out of his way to ensure our buying experience was hassle free. Prior to our test drive he had went over the entire car, ensuring all the locks, buttons, gadgets all worked the way they were supposed to do. He walked us all around the car and paid great attention to detail calling out all of the car's specifics. This is the second car we have purchased at Germain Lexus of Easton and we would certainly buy again - not only from this dealership but also from Preston!

Abbey Mcdonald

Aug 27, 2015

I have never felt so great about buying a car. I felt like they were all on "my team" from the minute I walked in the door to the minute I drove off in my new car. I will never be able to by another used car anywhere else. These guys are the best and I would recommend all of them!

shemesh

Aug 27, 2015

We walked into the dealership 20 minutes before closing time and Greg didn't hesitate to stay with us while we considered all our options. He stayed late even though we weren't sure about making a purchase that evening. Eventually, we decided to go for it and within 20 minutes, we were signing documents. All the staff that we needed stayed late to let us drive off the lot that night with our car. Greg was very knowledgeable,patient, and friendly. We would definitely shop again with Greg and with Germain.

Bev Steinbrecher

Aug 24, 2015

I had scheduled an appointment to test drive a vehicle. When I arrived, it had sold an hour before I arrive. I had driven an hour and a half. Preston showed some comparable vehicles and accompanied me when test drove. Preston was very personable and helpful! His boss, Ted, was also terrific. Everyone was very professional and family oriented. It was a wonderful experience that I would recommend.

Bev

Aug 24, 2015

Even though the car I scheduled to test drive sold an hour before I arrived, Preston Hutchins made my experience of purchasing a Lexus a great experience!!

eichar0687

Aug 21, 2015

I've never really thought where you buy a car matters until I bought one from Germain Lexus of Easton. If you're looking for a great CPO Lexus, go in and ask for Troy Slivka. Probably test drove or looked at a dozen cars over a month or so and Troy did not pressure us at all. He is definitely a true professional. They are all about finding you the perfect car and the ones they buy and maintain are in perfect condition. They truly made the experience easy, enjoyable and I'm loving my first time Lexus! DO NOT buy a car before visiting Germain over in Easton. -Scott

Nicki

Aug 21, 2015

I had my first experience with Germain Lexus of Easton this week and could not be more satisfied. I am now a proud owner of a Lexus and traded in my Mercedes with no hesitation. Jay listened to my requests and made my leasing process hassle free. I appreciate the honesty and respect I received and would recommend Jay and Germain Lexus to everyone.

3 Amigos

Aug 17, 2015

Thank you, Greg for making car buying pleasant again. He is very knowledgeable, helpful and professional. Would recommend him to any family member and friends.

lexusniatross

Aug 17, 2015

Good experience with Preston. He was extremely knowledgeable regarding the car that I purchased and made sure to review all steps and has said he will be available if I have any questions going forward.

Granville Grandpa

Aug 14, 2015

This is second auto purchase from Troy Slivka, in pre-owned, certified division. He was respectful, knowledgable, and very helpful. I would recommend him to others(and I have, and they also bought a car). Each experience has been very satisfactory. Everything "above board". I feel very comfortable and confident doing business with this dealership.

R.how

Aug 14, 2015

After much research at home, I found four cars with equal pro and con list across the city. Preston was the first salesman, at the first dealership that I dealt with. Preston was also the last gentleman I dealt with. All other aspects being equal between my car selections, Preston gave me the confidence that I was getting a good value at Germain. This was the one car I looked at without any warranty, factory or dealership. But still, Preston went the extra mile to assure inspection had been completed and that the car was a good one.

na-eagle

Aug 13, 2015

I knew exactly what I wanted in a gently used car when I first met Preston at your dealership. He located a closely matched vehicle and we discussed and drove it. Preston is very knowledgeable about cars in general and specifically about Lexus. He was patient in educating me without being pushy or seeming to put on a hard sell. My questions were all answered and the information he volunteered was pertinent and interesting. He seemed at least as interested in helping me as in making a sale. This vehicle wasn't quite the right one for me so I left until the right vehicle showed up a few days later. The buying experience was pleasant and not at all stressful. My experience after the sale was just as pleasant. I attended a tech session on my navigation system today. J B and his associates did a terrific job. My wife and I feel the session was well worth while. The longer I have my Lexus, the more I like it and the more I interact with Germain Lexus, the more I like them. Thank you for a pleasant buying experience.

John R DeBonis

Aug 7, 2015

After a business meeting I decided to visit Germain Lexus of Easton. I was met at the door by a Master Sales person, Preston Hutchins. An outgoing gentlemen professionally dressed invited me in and led me to his cubicle where he commenced to educate me on the Lexus. He knew his product from top to bottom, front and back and sideways. His explanation of the rigorous 161 inspection checks that a certified pre-owned Lexus must pass and the warranty impressed me. His performance was very professional and without pressure. After showing me the Lexus that got my attention, he suggested I invite my wife for a viewing. We live about 120 miles from the dealership and after a week, my wife and I took the trip to Germain and met again with Preston. He gave my wife the same Lexus education that I had received and after a test drive, we purchased the vehicle. We both agreed that in all the years we have purchased new vehicles, we have never experienced the excellent treatment as we did from Preston and the other sales people including the gentlemen who explained the warranty to us, which I couldn't believe existed on a pre-owned vehicle. Germain staff and management treated us as royalty and couldn't have been any more helpful in our being satisfied with our purchase,

Smith Private Security Consulting

Aug 7, 2015

Greg Saylor is an excellent sales consultant. Very knowledgable, professional, and to the point. He didn't waste a minute of our time, and didn't try playing us with any of the tactics every sales agent does. Very confident in our purchase working with him. Will return for our next purchase.

shuaiy

Aug 4, 2015

They are not pushy, not aggressive to close the deal. The sales person is very friendly, offering great support on the financing plan, walking through the whole purchasing process

Ken & Audra

Jul 24, 2015

Preston's knowledge of the Lexus product and his genuine honesty made my decision to purchase a vehicle seamless and easy. Working with him felt more like I was working with a friend that had my best interest in mind than a sales associate trying to sell a product. From his thoroughness of explanations to the delivery of the keys, it was a pleasure.

timjamestwigg

Jul 20, 2015

Preston was an absolute great man to work with. I came in with a specific car in mind that was unfortunately sold before I could get a look at it, and Preston took my personality, lifestyle, and what I was looking for in a car and tried to find a match for it with what was on his lot. I ended up leaving with a great crossover vehincle - something I never would have thought of without his help. He is a great salesman, and has a true passion for helping. Can be a little overzealous when it comes to selling on the details, but that comes from his passion for what he does. Would definitely recommend.

Alice O

Jul 12, 2015

I was in the market for a used Toyota Camry after mine was totaled in a car accident. I looked online and at 4 different Toyota dealerships in town. I saw the car that I ended up purchasing along with another potential at this dealership - which had been off of my radar. The moment I stepped foot on the property, the interaction was different that what I had experienced else where. Troy did not hard pitch me or pressure me in any way but was attentive to me as a potential buyer. He had extensive knowledge of Toyota's but wasn't a know-it-all. The price was comparable to the Toyota dealerships but it was the relationship that I felt I was able to quickly build with Troy that sealed the deal. He was professional and friendly and seemed interested in all of my concerns and addressed each one. While he was busy that day shuffling around with another appointment, I never felt ignored or slighted in anyway. The car was physically cared for and detailed better than any of the others in town. The car has little scratches from normal wear and tear on a 3 yr old car and I can go back and get them touched up. The sales process was easy - no "I need to talk to my manager" and "how much can you afford?" nonsense. We settled on a price, they found a lender and a good interest rate AND I was able to buy an extended bumper-to-bumper warranty for a very reasonable price to quell my nerves about buying used. Very happy with this dealership (especially Troy Slivka) and would recommend to anyone.

sales greg saylor

Jul 10, 2015

Greg and the entire staff was very helpful and professional concerning our experience purchasing our previously owned Lexus. He went out of his way to provide us with the ultimate sales process from beginning to end. The concept of including technical support with Tyler before we left the lot was an added benefit. This dealership is superior and a cut above the rest! It was worth the 2 1/2 hour drive from Chagrin Falls, OH to purchase this car. We'd do it again!

John64

Jul 7, 2015

Greg listened to what I wanted to do and my concerns. He zeroed in on those issues and addressed each of them thoughtfully, completely and professionally. He led me through the entire process and I walked away with a car that met all my needs. He was a pleasure to work with and I was impressed at how highly he spoke of other people in the dealership.

Tess

Jul 6, 2015

When looking for a specific car and excellent detail to every step of the process, this dealership stands above all the rest! The whole team at Lexus of Easton was involved in finding exactly what I was looking for with my Lexus ES, down to all the options, color and mileage requests. Greg Saylor kept me informed throughout every step so there were no unpleasant surprises on my end and made the purchase for the vehicle effortless. It was a pleasure to work with Greg, I would certainly recommend him to anyone that is looking for a car. Tess

Silki

Jul 4, 2015

From the moment he introduced himself to the moment I signed for the car, Preston was an absolute joy to work with! Probably one of the best sales associates I've had the pleasure of working with in any sales transaction. His knowledge, enthusiasm, and passion for Lexus was very evident through his detailed explanations of every aspect of the car, its history, and his willingness to share his personal experiences. I am very glad to have met this wonderful gentleman, and I walked away with a fantastic car in the process!

janice

Jul 3, 2015

Greg was a life saver...friendly, responsive, honest, courteous & provided exceptional service. I will recommend Greg to anyone who is looking to purchase a car and I will drive to Columbus to purchase my next car thru him. This is why...My Honda unexpectedly brought down given its age & mileage fixing it was not an option. I needed a car asap and I wanted 2013/2014 Honda Accord V6...there were none in my local area. I was calling dealerships in Louisville, Indianapolis, Columbus & everyone in-between that had an Accord V6 model. I did not need the hard sale talking points which is what I got. I told them I was going to buy a car in the next 24-48 hours it just depended on which one. When you are 2 hours away buying a car is extremely difficult & I just needed some good honest extra help. Greg was the only person who listened to my problem & actually helped me. I met Greg when I called about another Honda at his location which had just sold. Greg then began a search and found the one I eventually purchased at your Ford dealership. Greg helped with EVERYTHING I asked...had the car checked for exterior scratches & interior damage, sent me the exact cost & anything else I asked before I made the 2 hour drive. He was very patient with my anxiety about purchasing a car long distance. He called me the night before and met me at 9AM the next morning...everything he told me about the car was true, no surprises when I got there. Less than 2 hours later I was driving home in my new car. Greg went above and beyond for me and I am truly appreciative. As I said Greg was just terrific.

Kdkjay730

Jul 1, 2015

Being my first time purchasing a car I was a bit concerned about being taken for a loop somehow or missing out on some type of essential life lesson. Luckily, Greg Saylor was my sales consultant and he walked me through each and every step in a way that anyone would be able to understand. He was very knowledgeable and friendly and seemed more like an old friend than someone looking to ring me out for every possible dollar. He actually was able to drop the price of my car a considerable amount. I thank Germain Lexus of Easton and specifically Greg Saylor for all of their continued support and reliable customer service. If you're in Ohio and looking to purchase a Lexus I advice you to give Greg Saylor a call at 6144782002 x4118. He's gone above and beyond for me and I am truly appreciative of his kind heart, generosity, honesty and laid back attitude. 10/10

Buckeyeguy

Jun 30, 2015

We visited Germain Lexus of Easton to possibly purchase a used vehicle. We communicated with Preston Hutchins via email for a couple of weeks prior to visiting the dealership. Preston's responsiveness was exceptional. Once our schedule allowed, we traveled a couple of hours to look at a specific vehicle. Once we arrived, we had Preston's undivided attention. This was not a typical used car experience. Preston answered all of our questions, explained the vehicle in detail and worked diligently to complete the sales process as quickly as possible. We were not subjected to the old school car sales process; instead, we were treated as valued customers with the mindset of developing a long-term relationship. We would definitely use Preston in the the future for another vehicle purchase.

Bossfrede

Jun 29, 2015

After visiting many different dealerships and working with many different salespeople, we decided to go back to Germain Lexus of Easton. Our experience with Germain has been nothing but professional. Each time we go to purchase a vehicle, Germain makes it a great experience. The financing options have always been very good and the vehicles have been exceptional. And in this case, our salesperson, Preston was attentive and very knowledgeable and was very respectful of our time. I would recommend him to anyone looking to buy a used Lexus. We got a very good price on a great vehicle and it was effortless!

brabro

Jun 24, 2015

Me and my family went into Germain to look at a BMW 328i. Bryan made us feel very comfortable purchasing a car from them, and we also felt like we were getting the best deal available on the car. Bryan continued to answer our questions about the car even days after the purchase.

Happy Consumer

Jun 21, 2015

Jay Jackson made our experience the best by far compared to all the previous experiences of purchasing any car. We had been planning to replace a car for over 6 months and periodically stopped by to decide the value/benefits of various options. Jay was patient in answering our questions, seeking/hearing our desires for the purchase and finally helping us arrive at the decision best suiting our needs. This translates to an incredibly satisfied consumer who will return and continue to benefit from future service and sales.

Elizodey

Jun 19, 2015

Preston was very patient with us for about six months trying to get the car we wanted. He kept us updated each time a GX 470 came in but we stressed about a white color. Once a white GX became available, he contacted us and it was exactly what we wanted. Preston has a very good customer services (returns call promptly). He even helped clean our car after we bought it. All questions were answered to our satisfaction.

Trmbnplyr2

Jun 18, 2015

We had went to Byers Chevrolet earlier in the day, and from the moment we drove up, the experience was exceptional. Preston greeted us, gave us each a bottled water, and explained the lot to us where everything was located. We took a test drive, made our decision and he guided us through the whole process. We would highly recommend this dealership to anyone and this was our first visit.

TPK4045

Jun 16, 2015

I was recently in the market for a reliable used car and had a tremendous customer experience at Germain Lexus of Easton. I went in armed with reservations and defensive for "typical salesman tactics" and experienced nothing but the opposite of what I expected. Shane Kitts (Used car manager) Shea and Osa (both salesman) were nothing but understanding of my wants and needs and very respectful of my lower than average price point. I did not feel one ounce of pressure to buy, they were both more concerned with my comfort level during the process. I really can't say how impressed I was. These are the guys you only hear about in the used car market, I had the pleasure of meeting them and will defiantly make sure they get my business for years to come, because they have indeed earned it. Give them a chance for your business, they will go out of their way to be fair and first class.

Xiaoran0624

Jun 15, 2015

I am an international student at OSU and just arrived in Columbus a few days ago. At first, I thought it would not be easy for an international student alone dealing all the stuff. But I was wrong. I had a great purchasing experience here, with Mr.Bryan who is a very nice person and a professional salesman. He knows a lot about the car, its history, its ex-owners and everything that I concerned. Indeed, I felt very pleasant when talking with him. Finally, I had my dream car, the BMW 328 Xi Coupe. It's a beautiful car with nice price. BTW, he bought me a can of Coke while it is not offered in Germain. It's very thoughtful of him. I will definitely recommend him to my friends in the future.

BNB

Jun 15, 2015

Our experience was fantastic! Greg was not a pushy salesman. We had great customer service. Greg was very informative and answered all of our questions. We left extremely happy and with a new vehicle! We will definitely be back to experience this service again. Thanks Greg!!

damh10

Jun 14, 2015

Car shopping is nerver fun and we had to replace two vehicles but my experience at Germain Lexcus could not have been better. We stopped by the lot a few times to look around and were never pressured. Everyone we talked to at the dealership was friendly and knowledgeable. Would highly recommend this dealership to anyone looking to purchase a Lexus.

72giagia

Jun 3, 2015

I came to the dealership a month before I purchased the car. Preston took me for a test drive and didn't pressure me to purchase right then and there. Preston is very knowledgeable about the car and the Lexus brand. Will purchase from him again. :)

BMF

Jun 3, 2015

This is the 2nd car I purchased from Preston Hutchins. On both occasions Preston was as professional and outstanding as i could have every hoped for. He made me feel very welcome and was extremely knowledgeable on every feature the Lexus fleet had to offer. Preston was even able to talk shop about older cars that had long left the asphalt of Germain. I can only hope that when i return to the car buying market that Preston will still be in sales and not off to retirement town just yet. Although he just may be by then, therefore I can only wish that his protege emerges and is as nice a guy as Preston is!

tlhb

Jun 2, 2015

My experience purchasing my new Lexus could not have been better!! I was not pressured. Jay Jackson was friendly, knowledgeable and very helpful in assisting me. I would highly recommend Jay to anyone who would like to purchase a new Lexus!

honestopinion

May 12, 2015

Remembering the movie became increasingly easy when dealer with this charater. LInes used" There's a long line of people who want this car"" It's a beauty" "what do you need to think about" with a a harsh tone. Left messages with both GM and SM. Got a response from someone down the line. Byran Hammond came across real smooth in the beginning but when a used car doesn't deserve top dollar he becomes a true snake oil salesman!! kind of slimy, unethical and sleazy.questionable moral charater. Again this is my experience. but I would fire the guy.

Shon

May 8, 2015

Preston and Eric were fantastic to work with and made my vehicle purchase enjoyable. In today's busy world the last thing you need when making a large purchase is time wasting. These two gentleman did everything and then some to get the purchase completed quickly and efficiently. Thank you Preston and Eric.

robdloff

May 5, 2015

The sales person Bryan Hammond was very knowledgeable on the Lexus line of cars and each of the various models specifically. He knew the detailed differences between years in different models and didn't even have to look it up. When he didn't know something, he didn't make it up but rather found out the answer for us. He was very patient as we decided on which car to purchase and very friendly along the way. At no point did he try to push or sell us as you would come to expect. I would highly recommend Bryan and Germain Lexus of Easton.

Rick from Athens

Apr 24, 2015

There is nothing like the "Lexus Experience" when you're buying a car. Jay is very personable and the rest of the sales staff were nice an hospitable. I felt very welcome!

Vmatta

Apr 22, 2015

Quality is already synonymous with Lexus. We have come to expect it. And it is no surprise that a car salesperson returns your call. But what Preston does goes beyond his interest in selling you a car. He goes above and beyond in providing high quality service. Here is the kicker ... Although I did not end up buying my car from him, he continued to provide me with high quality service even after I purchased the car from a different dealership. I would have purchased it from him, but the dealership did not have the configuration of a sued car that I wanted - and since it was not a new model there was no way for them to get it for me. I have spoken with Preston post-purchase that did not benefit him, and if he missed my call, he would call back and still put in time to maintain the relationship. He is a gem. Thank you for your service, Preston. it makes all the difference.

matt976

Apr 18, 2015

We had a great experience at Germain Lexus of Easton and believe this is much to the part of Preston Hutchins. First class all the way - will definitely return!

dadyrace

Apr 14, 2015

Preston was great from the start. I can be a very demanding customer, Preston and his team were very accommodating to my crazy. This was my first time buying a "luxury" style vehicle. I had been looking for the right car for about a year. Preston was the only sales person throughout all the dealerships I visited who listened to my needs. Although he showed me multiple cars, the first one was exactly what I was looking for. The rest were for comparison only. Although I had a great experience buying the car, I feel like it was more than that! I will go back to this dealership... because I want to make sure my friends are who I buy my next car from as well.

Joseph

Apr 14, 2015

I have worked with Mr. Doty since I got my Lexus, He is always professional and takes a real and appropriate interest in his customers beyond just knowing about their vehicles. I find this different from other dealerships I have worked with over the years. Even when I have decided not to do some of the things he has priced for me, he is still kind and understanding. I feel good knowing I can trust him to be honest with me and take the best care of my vehicle.

Penny123

Apr 11, 2015

From the moment we walked into the dealership and met Preston Hutchins, my husband and I knew we were in the right place to buy a car. Preston made us feel at home, at ease, and took a genuine interest in us as people. My husband had already researched the make and model of the car we were looking for and within minutes of providing this information, the car was available for review. Preston explained exactly how Germain Lexus assessed the price of the loaded, 2014 Mazda 3 we were there for and compared statistics with other dealers selling the same year and model car across the state and the US. It was an awesome feeling knowing that we could not have done better in price anywhere else.Preston is a car sales specialist extraordinaire! He's brilliant, caring, very personable and most importantly, kind. I have referred him to over 4 fellow-teacher friends of mine (within my junior high school in Lancaster, Ohio) because they were in awe of my metallic-blue, loaded, Mazda 3 (this week). Truly, this was the best experience I've ever had buying a vehicle. Thank you Preston and Germain Lexus for the great deal, the great interest rate, and for the overall professionalism and integrity shown to us.

Mike Britt

Apr 10, 2015

It normally takes me a long time to buy a car. My experience buying a Certified RX was pretty easy and fast. Germain had a large inventory to select from which meant I didn't need travel to different dealers.. Troy Slivka was my salesmen and he was so helpful and so informed with the technicalities of the Lexus vehicles. I also worked with the sales manager, Ted, and he gave me a great deal of information concerning buying a used vehicle. It was a joy working with them both.

soga23

Apr 6, 2015

First time buying a car from a dealer and couldn't have been more pleased with the service. Preston found me a beautiful 350 GS.

Maverick725

Apr 4, 2015

After having an appt to see a car they sold it and never contacted us letting us drive 150 miles to tell us they sold it. Then the managers were rude!!!! If you read the reviews Seems to be this dealers way of business. Well guess what Ted and Brian....I have only begun on my quest to let this be known... Watch Facebook, Twitter and any other social media gentleman,IT WILL BE KNOWN BELIEVE ME...

W Geng

Apr 1, 2015

I met with a pre-owned specialist while shopping for a 2014 Lexus. I was treated with the utmost respect by the sales person. When I selected my car, a 2014 Lexus ES350, I traded an older vehicle in. The sales department worked with me to get what I consider a very good deal for my trade and for my new Lexus. I felt no pressure to buy the Lexus. After speaking with the sales person for less than one-minute, we had a deal. The vehicle itself is my favorite part of this purchase-of course. However, Lexus of Easton has an excellent system of taking care of the customer and making one feel like the most important person in the dealership at the time. I especially liked the follow up appointment with tech support. He explained every aspect of the vehicle to me. I am positive that I will be a return customer here.

Maloa

Apr 1, 2015

After searching for a particular Camry, I located one at Germain Lexus of Easton, Ohio, outsideof Columbus. (About 2 hrs. from where I live). I called and spoke with Shawn Risner (Salesman), and was really impressed right from the start. Upon arriving, I could tell immediately that this was not your typical dealership. Shawn was very kind and respectful and had a lot of integrity He was very patient and extremely helpful with any questions I had. He listened intently as to what I wanted. He did not try to "entice" me into a car I did not want. He made sure I got exactly what I was asking for. hen it comes time to buy another car, I will be contacting Shawn again. I can't say enough good about Germain Lexus of Easton. Everyone there made it a very pleasurable experience.Thanks Shawn.I love my car!Maloa

Nonna

Mar 25, 2015

I was very impressed with Lexus and the experience when my husband bought his car at the Germain Dublin dealership, as well as the service of the vehicle after the sale. So when it was time for me to purchase a car I knew I wanted it to be with a Lexus dealer. Yesterday did not disappoint. It was such a great experience at Germain of Easton. Preston is a very knowledgeable and professional salesperson. He helped facilitate the purchase of the car I have been interested in for several years. Because the customer service and the overall experience was honest and not high pressure, and the deal was more than fair for the trade in and the price point of the car being purchased, both my husband and I have said we hope we can continue to be customers of Germain Lexus well into the future. We both highly recommend anyone getting ready to purchase a new or used car visit the Germain Lexus Dealerships.

Katie Hallinan

Mar 24, 2015

The entire staff, especially Bryan Hammond, made my car buying experience easy. I HIGHLY recommend this dealership. Hands down, the most honest dealership in Columbus.

Jun Seok Lee

Mar 20, 2015

Jay helped a lot to puchase my Lexus NX.He is definitely the best dealer.I'll definitely recommend him to my friends.Thanks Jay.

HANI FAWZI

Mar 18, 2015

This my 4th experience with Lexus Dealership and with the same sales person; Aso Danso.I fully recommend to ask for this guy when you plan to visit this location. Aso is very friendly, smily,patience, and customer service oriented. This is the right person for this position and Aso is always looking to make his clients happy by finding what they look for with the better price.

s426c

Mar 18, 2015

Last week my two sisters and I traveled from Akron to Columbus to look at a Camry that my one sister was looking for. While there, and only along for the ride, my other sister who was not looking for a new car, was so impressed with this dealership that she found a Lexus that she liked, and purchased it at the same time. Sean was kind, patient, courteous and extremely helpful. Everyone here was wonderful! . Well worth the 2 hour trip. When it comes time for me to purchase another car, I will be contacting this dealership-they are exceptional all the way around. Marla

tiny Rhodes

Mar 18, 2015

Mr Aaron Doty provided excellent customer service and was very professional. I am pleased with the quality of work and I would highly recommend this service center to family and friends.

Mesfin

Mar 16, 2015

Lexus is the best in all terms, customer service is excellent. Anita is an excellent person to work with, courteous and friendly. Tyler is an expert in all that you need about technology and he is patient, also excellent. Thank you Germain.

Shari

Mar 15, 2015

This was my first purchase through Germain Lexus Easton and Bryan Hammond. The dealership and Bryan were extremely helpful in listening to my needs and price point and finding me the exact car I wanted. If your looking for an honest, professional and helpful sales person Bryan is your guy. I have already recommended Lexus Easton as a go to place particularly if your looking for high quality pre-owned cars. This will be my place to buy cars...jump off the internet and stop by it will be well worth the time! Shari

Mike Edwards

Mar 12, 2015

This has been a great experience! We started looking for a car 6 months ago. Because of illness we put our search on the back burner, and we were contacted by the sales associate a couple times, BUT NEVER pressured. He only kept us informed of opportunities. Finally we decided to move ahead and the high level of courtesy continued throughout the delivery experience. Our "Technology consultant" Tyler was exceptional and his guidance & product knowledge second to none. Top to bottom, this was the most professional and courteous buying experience I've had. GREAT JOB GERMAIN LEXUS OF EASTON!!

Burt

Mar 4, 2015

My wife and I had a great experience with Jay Jackson as we leased our third ES350. Jay was really focused on customer service with a high degree of integrity. We loved the experience.

YC

Mar 3, 2015

Jay helped me with purchasing my first ever Lexus. He was really patient and helpful finding me the exact car I like. Also,he was really professional and willing to answer all kinds of questions I asked. Overall,it was a wonderful purchase experience and I would highly recommend him to my friends.

alcorbin

Feb 24, 2015

This was our 2nd CPO purchase from Germain Lexus Easton and Preston. The dealership and Preston were very helpful, honest, and accommodating to our schedules. We have recommended Preston and Germain to friends and will continue to do so! I'm sure some day we will be a 3rd time customer as well!!

RFGarza

Feb 19, 2015

Thanks to Shawn Risner for going above and beyond during and after the sale was complete. He truly exemplifies the idea of customer satisfaction. After I purchased my SUV, the temporary title fell off while driving in a storm. I called Shawn from out of state and he sent me a new tag over night. I would highly recommned Shawn and Germain Lexus of Easton and would purchase another car from them. ThanksR.F. Garza

Anderson12

Feb 14, 2015

I called Preston at Germain lexus of Easton this morning to let him know I was coming in to test drive a car and would be there within a half an hour. He assured me he would have it ready and waiting. It was not. He then assured me it would be back in a few minutes and I could take it for a drive. I was aggrivated, but waited. I called Preston from the car on my test drive (not while driving) to let him know I would take it, to which he responded it was already sold. If you are looking for honesty and integrety, do NOT go to Germain lexus of Easton used car dealership.

Dreview

Feb 10, 2015

This was our first purchase of the Lexus brand. Jay Jackson was a pleasure to work with, very courteous, knowledgeable and down to earth sales associate. The entire dealership experience was great and Jay is truly a professional.

bweatherford

Feb 3, 2015

I could write line after line of flowery prose about how great Jay is at what he does (it would all be true). Instead, I will keep this simple and to the point.....I had a true 5 STAR experience with Jay Jackson for the purchase of my 2015 GX 460. Bottom Line: Buy a Lexus and buy it with Jay Jackson.

monikapl

Jan 6, 2015

Bryan Jordan has been great to deal with, no pressure, very professional, friendly & knowledgeable. This dealership treats you like you are a family from the begininning. I absolutely love my F sport! - Monika

sej1

Jan 3, 2015

From being greeted promptly by salesman Shawn Risner and provided with comprehensive, knowledgeable, no pressure service........through departing with my new vehicle after technology expert JB Woodring thoroughly covered the set-up and operation of various components.......the entire buying experience was pleasant. SJohnson

Michelle

Jan 2, 2015

Jay was terrific to work with during our new car purchase. We have not purchased a new car in over 10 years, and Jay was patient as he provided all of the details regarding new car ownership today. We test drove several SUV models from other dealers and shared our reactions with Jay. He checked in regularly to see how it was going for us. He sent us links comparing the various makes/models. It was truly a pleasurable experience to the very end, which included us purchasing the RX 350, black on black, with the luxury package. In the next couple of years, we will need to replace our Acura TL and will return to Jay to begin yet another conversation that may lead to yet another car purchase. I must also comment on the folks at Germain. All were helpful and knowledgeable. Tyler (tech) helped reduce the anxiety of a high tech vehicle. His serious demeanor and dry sense of humor are the perfect combination. Thank you!!

JBeck

Dec 23, 2014

Jay was friendly and a consummate sales professional. He listened to our concerns and took them into consideration during the proposal process. We ended up leasing a Lexus RX 350. We left the experience feeling well educated and excited to drive home our new car.

Dubl_n

Dec 17, 2014

Shawn is a perfect example of what a modern salesperson can & should be: No pressure/hassle, professional, thorough, knowledgeable, and friendly. He thoughtfully offered a handful of options and financing alternatives, but clearly understood that I had a specific vehicle & financing in mind. I came in to test-drive a specific used vehicle (found online via Auto Trader, non-Lexus even), and ended up buying it immediately -- partly because of the excellent experience. The management & support staff were equally considerate of my time.The fact that the entire dealership is immaculate was an added bonus -- others could learn a thing or two from this place. I won't hesitate to send friends here, even if it's for a vehicle that isn't their primary brand.

jpaluga

Dec 17, 2014

My wife and I were in the market for a car. We were unsure of what we wanted. We stopped by the Germain Lexus dealership and were greeted by Shawn at the door. From start to finish, Shawn provided us with a great car buying experience. We told Shawn what we were looking for and he was able to find us the right vehicle. I will definitely refer my friends and family to Shawn and look forward to buying cars from him in the future.

skhall50

Dec 17, 2014

Very professional and courteous dealership. I began the search for a used Lexus on the internet and the dealership was quick to follow up and answer any questions. They were not at all pushy but wanted to help in any way they could. Bryan Hammond was very knowledgeable and great to work with (as was the rest of the team at the dealership). Definitely would recommend them and would contact for my next purchase.

maureenmetcalf

Dec 15, 2014

I went into the dealer looking for a car I found on-line. When I arrived the car was ready to go - warmed up and waiting. We looked at alternatives and found a great deal on a Mercedes. Troy know about the car and talked through the options in a way that helped me make an educated decision. The price was fair and the experience was easy. In and out in about 2 hours with a car. I highly recommend them for knowledge, ease of doing business and well educated sales team. I never felt that I was being "sold" but rather working with someone who wanted to help me find the right car for me.

xmsthongx

Dec 15, 2014

Everyone was very friendly and making sure that we were taken care of. Would definitely recommend this dealer to anyone looking to buy a car.

Michael Cohee

Dec 14, 2014

Great people to work with. Up front about pricing. Knowledge about their product. I would definitely recommend this dealership to anyone looking to buy a new or used vehicle.

Tim223

Dec 3, 2014

Just picked up my new ct200h F Sport and working with Jay Jackson was a great experience. I had been talking to him for a little over a week in general terms but when I was ready to make a deal everything was completed in less than 24 hours. This was all on the phone and email. Picking up the car was a breeze and everyone at the dealer was exceptional. I drove 120 miles from my home since this dealer and Jay provided the best service even though I have 2 Lexus dealers near me. I shopped around and Germain Lexus at Easton was definitely worth the trip.

ho52806

Dec 2, 2014

I had a great experience buying a vehicle from Shawn Risner. He helped me from beginning to end and even helped me overcome a financing problem. He was a great help. The rest of the Lexus staff was also friendly and helpful.

cmcclung

Dec 1, 2014

I negotiated the price of a vehicle with the sales team. They sold the car to another buyer in spite of a verbal agreement. There was no communication that this was even a possibility. This place gives dealers a bad name.

jimhankins

Nov 28, 2014

I'm a retired customer service supervisor so I know what good customer service looks like. And its looks like Jay Jackson. Other than the receptionist, Jay was the first person we met at Germain Lexus Easton. He makes a great first impression. He is a great listener, asking open ended questions to determine our wants as well as our needs. His knowledge of the dealership and the Lexus brand is exceptional.Since we were shoppers doing our due diligence, he made sure we were aware of the long time history and strength of the Germain Dealerships as well as the quality of the Lexus automobile. He reminded us of the free car washes and free roadside assistance programs. Jay is a proud, professional representative of Germain Lexus and it shows.Jay has a keen knowledge of the Lexus automobiles and their many features. Jay is the kind of employee that makes his supervisor look good.

rhonda johnson

Nov 28, 2014

I have owned by Lexus 350ES sedan for one year this month. I thought that I wrote a brief review last year, but it seems that I did not and I offer my sincere apology. My salesman, Jay Jackson will not go unappreciated! The real story is that at the time of purchase, I was not sure that I made the right decision. The car is very attractive and rides like 747 in midflight, however, the cost was about $8K more than I planned to pay for transportation. Jay was the most patient salesman that I met. Rarely can one put word "patient" and "salesman" in the same sentence the ends in a compliment! (smile). It was crystal clear that the purchase was more about me than his commission, which is true customer service. When a customer leaves with that feeling, not only will they likely be a repeat customer, they will tell others about their experience. I have a friend that purchased a Camry 3-4 yrs ago, if she plans to upgrade, I told her that Jay is her man! .

smason5

Nov 28, 2014

Jay Jackson and the business manager explained all options re: type of vehicle. Jay was enthusiastic and informative throughout the visit. I will recommend Jay to any one looking for a Lexus.

kennethchad

Nov 24, 2014

I contacted several dealerships via phone and Shawn at Germain Lexus of Easton was the first person who met and exceeded my expectations. He responded promptly and thoroughly Saturday when we initially communicated. He kept me updated and was consistently available during the process. He valued and acknowledged my time, schedule, and obligations. This provided the means for us to manage the process efficiently and finish the process today/Monday. I would highly recommend Shawn and Germain Lexus of Easton to friends, family, clients, and associates.

Neldabob

Nov 22, 2014

I was very anxious when I entered your sales office. I had never purchased a car on my own. My husband has always been with me. He passed away a couple of years prior to this day. Jay Jackson had been recommended to me by a good friend so when I got there I asked for him. His warm smile put me at ease. He was very professional and certainly knowledgeable. After much discussion (mostly answering all my questions) Jay suggested we take a test drive - which we did. I was impresseed with the car. .I bought the ES350 and have had no reason to regret the purchase. Feel I made a friend and if I should purchase another Lexus I will definitely be back to deal with Jay.

rajyagnik

Nov 21, 2014

This is the first time I have visited at Lexus of Easton. I have also visited Lexus of Dublin but I was still looking for more answers. First time I met Jay Jackson and I found him very helpful, professional & Trust worthy. Since I have known all the features of ES-350 I was hesitating in taking a test dive but he still encouraged me to take a test drive. On same day I felt so good & feels like made a right decision on going to Lexus of Easton. Also while Jay went away I met one guy at the dealership & told me you are in good hand. He also helped me out in taking decision & making right choices for myself & family as well. I am also highly impressed with the answer & he always put me to the right person for my questions. Finally I have purchase the car from him & feeling so excited on my driving my new Lexus ES-350.

cocknykid

Nov 20, 2014

i've purchased 4 cars with bob and he has never put me wrong, in my selection, always cheerfull and very helpful and he is very knowledgeable,he goes the extra mile to be very helpful he lets me leave my car at the dealership when fly on holiday he takes me to the ap and picks me up when i get back, i would recommend bob to any of my friends, i met other sales people at other dealerships and ive walked away because the get v pushy into u byeing a car but i did'nt find that with bob

edwang79

Nov 19, 2014

I had great experience working with Jay Jackson. Best car buying experience that I ever had. Jay was super helpful & answered every questions that I had.

smcalli69

Nov 19, 2014

Jay was very professional and made everything about my purchase smooth. I had never driven a Lexus before and he encouraged me to take a test drive. Because of this, I fell in love with the feel and drive of a Lexus. I would recommend Jay Jackson as very knowledgeable, easy to talk to, and he made me feel like I was dealing with a friend. This was one of the best buying experiences I have had purchasing a car. I have to say I am very impressed with his follow-up phone calls. He is outstanding!

terry.magyar

Nov 18, 2014

My wife and I just bought a Lexus CT200h, from Bob Havey. He was professional, courteous and made the entire process quick and easy. This may be the first time my wife actually enjoyed visiting a dealership and buying a car. This is our first Lexus and it's fantastic car with great gas mileage. The entire team at Germain of Lexus worked diligently to exceed our expectations. Thank you.

tlatier

Nov 18, 2014

I have purchased new Lexus's previously from Germain in the past but I have to say my buying experience with Jay Jackson was one of the most professional and enjoyable I have ever had over the years ...He went out of his way to make sure my wife and I were comfortable and happy with our decision on our new car purchase and his follow up with us was outstanding !I defiantly am looking forward to purchasing another new Lexus from Jay in the near future :)Tom Latier Zanesville Oh

box man

Nov 18, 2014

ddyeatsuperiorpkg.comWe are long time Lexus and Bob Havey fans (currently own three-all bought thru Bob Havey). We have worked with Bob for many years due to his knowledge, courtesy and professionalism! He has always gone the extra mile to make our experience wonderful. I know Bob just shakes when he sees me come onto the lot at Easton because he has walked me thru the use of the hands free phone no less that five times (he probably trained the new expert I have talked to lately).What has really endeared Karen & I to Bob is on the last purchase for Karen (ES 350) Bob and I worked out a plan to fool Karen into thinking Bob could not find the exact color that Karen wanted but had a used one that he wanted Karen to see! We arrived at Germain and of course the used car had just been sold about an hour before but he had several other colors he asked Karen to look at-so we went out to the "new car prep room" and Karen saw the car she wanted and Bob said is this the right color and Karen said yes it was and Bob said well someone will drive that car home tonight and that person is you! Karen got tears in her eyes and did not believe Bob until she looked at me and I am grinning from one ear to the other ear and shaking my head yes! Of course Bob had told everyone at the dealership what was happening and they were all watching this scenario go down!!Doug & Karen

bradhaire

Nov 18, 2014

I would like to say thanks to Bob Havey and Germain Lexus of Easton for the professional sales and delivery experience they have me on my second new Lexus purchase from Bob and their store. It has always been a comfortable place to make a purchase and the knowledge as well as the professionalism of Mr. Havey is always appreciated.

debrick1

Nov 18, 2014

When Bryan called about trading cars, I told him to save me on my payment and gas mileage. That he did. Rick and I traded for 2- 200hCT's. Bryan always goes the extra mile to see that we have a great sales experience and a price we can both live with. This is my 4 or 5 Lexus from Bryan and Rick has had at least 3. Wouldn't want to work with anyone else. Bryan is the best!

elcarpent

Nov 18, 2014

Bryan at Lexus of Easton was great to work with on the purchase of our new car. He listened to what we were looking for and found the car we wanted. He kept in contact with us and made sure we had the information we needed to make good decisions regarding our purchase. I never look forward to purchasing a new car and I have to say this is the first time I have enjoyed buying a car. Thank you Bryan and I will be back!

LDENNISON

Nov 18, 2014

My husband and I had a great experience working with Jay Jackson. He was very helpful helping us decide on a car for us. We purchased a 350 IS and were very happy with our purchase. I think he was as excited as we were when it finally came in and we could come pick it up! Thanks for everything Jay! And thanks to Jay and Tyler for showing us how everything works!

Sandi Wenas

Nov 18, 2014

We had a great experience working with Jay Jackson. Truthfully, we were not ready to get a new car until we sat down with Jay. He was patience, thorough and a pleasure to work with. We will definitely would look for him again for our future car.

bblank

Nov 17, 2014

Bob went beyond my expectations when I turned in my Mercedes 3 months before the new cars were released. He provided me with a suitable replacement until my custom order arrived.I feel that he really cares about his customers. I would highly recommend him to anyone that is interested in custom care. He is very knowledgeable about the Lexus.I would definitely become a repeat customer.Bryan is definitely my go to man. He satisfies my desires in an automobile. I am very pleased with his advise.

IcyNeko

Nov 17, 2014

Bob was very courteous and knowledgeable about the vehicle that I purchased - something that I've found to be lacking with other dealers I've encountered while searching for my next purchase. He was very thoughtful, energetic, and efficient. JB Did a good job explaining my new vehicle. Eric made the financing experience very organized, quick and painless. Overall, this was a great experience and I look forward to more encounters as a member of the Lexus Community.

Wdtorlone

Nov 17, 2014

I bought my first Lexus 20 years ago from Bryan's dad. Bryan was taught well. He listened and answeredmy questions and addressed all my concerns. He was good to follow up after my purchase.

dlmmd

Nov 15, 2014

Preston was awesome, knowledgable and made it a great buying experience. Helped us find the right car and never pressured! Truly an enjoyable experience. JB was very patient as he taught the valuble tech portion! Thank you

Kernesa

Nov 14, 2014

Aso really helped us make a decision (without pressuring) and made the process quick and painless! I didn't think we could find a deal that could work, but Aso made it happen!

azil

Nov 13, 2014

Jay went out of his way to get me the car I desired at the deal I wanted. He knew my time was valuable and tried to be as efficient as possible. He always had a smile on his face and I would highly recommend Jay to anyone looking for a Lexus.

Chris O'Shaughnessy

Nov 13, 2014

I had a great experience with salesman Jay Jackson and Lexus of Easton. Jay was honest, knowledgeable, responsive and fair. He offered a great price for a great car. Really impressed with Jay and his approach to sales. I can honestly recommend him as a great guy to do business with. The staff was friendly and considerate of my time. I am very happy with my buying experience at Lexus of Easton.

ghart1

Nov 13, 2014

This is the second car we've purchased from Aso. He's professional, diligent and patient, even with complex customers like myself. I love my new vehicle and have no regrets. Five star treatment from a five star establishment. Thank you!

lwrsail

Nov 13, 2014

Bryan was awesome. It was the best car buying experience I have had. He was very knowledgeable and took time advising us on the right car that met our needs. I would highly recommend Bryan and Germain!

Nazkar86

Nov 13, 2014

I worked with Shawn to get my car and had a blast. Was very friendly and made my day worth it. He did have very good customer service and I was grateful because the car buying process can be extremely stressful.

Branden Irvine

Nov 7, 2014

Jay was great to work with and got me the vehicle I wanted at a price I wanted. Helped me even after the deal was complete with whatever I needed. Thanks Jay!

dpeltier

Oct 24, 2014

Preston is knowledgeable, friendly,and organized, Seem to be fair in pricing. Pre-Owned Certified are in excellent condition. No high pressure at this dealership. Customer support is well established. Great warranty for Pre-Owned Certified vehicles.

qiang.zhai.3

Oct 22, 2014

Aaron is very friendly. He helps me to check and repair my lexus for more than one year. Every time I go to meet him, I feel comfortable. He is doing good job.

eyen

Oct 6, 2014

Jay Jackson, my sales consultant did an excellent job in assisting me with the leasing of my 2nd ES 350. Found me the model I wanted, prepared most docs in advance per my request, handled a unique service request in timely and satisfactory fashion.

radar53

Oct 1, 2014

Thank you Aaron.Aaron has been my rep for 3 years and has always been very helpful and patient answering all my questions and keeping me informed as to needed service and status. He is a good representative of Germain at Easton.This 2007 ES350 is only my second new Lexus ES from Germain at Easton. My first was a 2003 ES300. After eleven years of Lexus, I can't imagine driving any other make.When I leave Easton after a all the normal all maintenance appointments, I always have a continued level of confidence that I will not be a distressed driver.Aaron continues a great level of representation that I have received over these years and the Service Dept. also continues the Lexus level of confidence that I sincerely appreciate. Thank you

Ensteele

Sep 30, 2014

I worked with Preston to purchase a pre-owned Lexus ES 330. Preston provided extensive amounts of product knowledge and worked with my to find a vehicle with a good price/ mileage ratio. Both Preston and the entire finance team were extremely helpful. This is my first Lexus purchase and I will more than likely be a lifetime customer.

jyd43082

Sep 30, 2014

Shawn Risner made my car shopping experience much more enjoyable.I was never pressured in any way and he and all of the staff I encountered were pleasant and helpful. They worked with me on both my trade and the car I was purchasing. I feel good about my purchase and the overall experience.

getupeta

Sep 29, 2014

Finding a "good" auto salesperson can be a daunting challenge at best. But, I was fortunate to have met Shawn Risner. He helped me select the best pre-owned, low miles vehicle for my wife. I never felt rushed nor pressured. In fact, Shawn went out of his way to find not only the best vehicle for our needs but, also the best deal! And it still had factory warranty. After closing the deal, my car was prepped again, (although I thought it looked just fine). And I rode off with a full tank of gas. Now, here is where their customer service really shined. On day four, the weekend after taking delivery, I managed to misplace my wife's "smart key" to her new vehicle. I panicked because we did not have a second key. I called Shawn for help and he got right on it.. He and his Sales Manager called the company in Chicago and had the keys made and rushed to their dealership in 36 hours. They offered to split the cost for the two new keys. Which made me and my wife real happy. And, believe it or not Shawn has made a couple of follow up calls to make sure my wife is enjoying her 2012 C300. She has driven full-size Asian luxury cars for years so, we weren't sure she would truly adjust to the "German" ride. But, oh, did she ever fall in love with her new Benz. "Thanks again Shawn for making our car buying experience the best ever!"

Anna.yonker

Sep 24, 2014

Aso was great. I never felt pressured to buy a car. He gave me all the information I wanted and more. I'm very happy with my purchase and can honestly say it was the best experience I've had at any car dealership.

Debrakerr7

Sep 23, 2014

I enjoyed driving my Lexus for 14 years. When I turned 50, my husband bought me a different Luxury car. Finally, after 7 years, I am back to my first love. I visited the Easton showroom to look at the Certified Pre-Owned Lexus. I just knew I wanted a Lexus again. Preston Hutchins greeted me and made my experience a stress free pleasurable one. I had a through discussion of what I was looking for and I received the information I needed to make my good decision. Although, I had to hesitate on my purchase for 2 months in order to complete family business matters. I explained my situation to Preston, he respectfully understood and honored my need to wait. Even though he had all my contact numbers, I was never once interrupted with a call. I found this refreshing and I looked forward to contacting Preston as my salesperson. Mr. Hutchins showed great pride in his work and had extreme attention to detail. I had total confidence all the way through the sales process as he went above and beyond what it takes to sell a car. His enthusiams with his work makes him a real asset to the organization. I am more than satisfied with the entire team of Germain Lexus as they examplify quilaty. I am proud to be driving a Lexus again as I feel this car is superior to all the Luxury cars. And, Lexus easton make you feel like you are part of a real family.

Sherron McComas

Sep 17, 2014

Bought a used XC70 Volvo from Shawn Risner today. He had to be the most patient, caring salesman I have ever bought a car from, because I put him to the test. I had a very specific car in mind because my XC70 had just been totaled and I was sick about it. Before I got there I knew everything about this car flaws and all and he was very honest with me. I didn't buy a new Lexus buut he treated us like we did.What an asset he is to your company. Thanks Shawn, you made my day:) Sherron and Alvin McComas

JVAS

Sep 17, 2014

My husband and I always worry about purchasing a vehicle; will the sales department make or break the deal. In our past experience we would find the perfect vehicle, but then the sales department would leave such a bitter taste in our mouth that we would leave. This was not the case at Germain Lexus of Easton! Shawn Risner was an absolute delight to work with! We never felt uncomfortable or pressured to purchase this vehicle or another. We felt like family when we walked in the door and when we walked out. Shawn is truly honest, personable, professional, and a great person! Shawn made this one of the easiest and best car buying experience we have ever had!

LesliLawrence

Sep 16, 2014

Very satisfied with The staff at Germain Lexus.feel confident that if I ever have any issues or concerns it would be resolved quickly.Always an easy & friendly experience for service

e.ld

Sep 13, 2014

I had a great experience at Germain. I started and ended my shopping experience there, because after test driving other vehicles, the service and vehicles at Germain won out. Aso helped me find exactly what I was looking for. He also treated me like a person, not just a potential sale. He added personal touches to his communication and was very diligent and thoughtful. I am thankful I had this experience, otherwise I wouldn't have ended up as happy as I am with my car and service.

kado74

Sep 5, 2014

I couldn't have worked with a nicer person when purchasing my new Lexus. Jay Jackson was kind, personable, knowledgeable, professional, and just a great guy. He listened to what was important to me in a car and found the perfect one. No high pressure sales. He has went beyond just selling the car and has contacted me since to see if I had any questions. I would highly recommend him.I also worked with Tyler McCallister who is another great person to work with. He explained everything about the car to me and answered all my questions. Another down-to-earth guy and very helpful.Thanks Jay & Tyler!

charles.beverly.92

Sep 4, 2014

Aaron did a great job for me in telling me about the alternator service as well the overall inspection.He has always been informative in explaining the work to be done and the options available. He is a great asset to service department.Charles F. Beverly, Sr.

hicksb2424

Sep 3, 2014

In my lifetime this is car number 15 and I can honestly say this is one of the best buying experiences if not the best. Mr. Preston Hutchins is a class act and a great businessman in every way. By the time you leave Preston makes you feel good about your purchase and it's an honor to have dealt with him. If you are purchasing a new or used auto go to Germain Lexus & ask for Preston!

marykayfannin

Aug 27, 2014

As a woman, it can be intimidating purchasing a car on your own. From the minute I arrived at the Germain Lexus lot, Bryan Hammond made me feel very comfortable. He was extremely informative and knew everything about the many features this car has. He possessed the perfect combination of being helpful, but not pushing me to purchase the car. The entire purchasing process was seamless, and I am a very happy customer. Thanks Bryan!

JacquesVance

Aug 22, 2014

I had a great experience with Shawn Risner. I told him I was coming from St. Albans, West Virginia and he accommodated me by going to work early and meeting me. Shawn was very courteous and knowledgeable about the vehicle I was purchasing. We had conversations like we knew one another for years. Shawn made me feel very comfortable and put me at ease with no worries. I would highly recommend Germain Lexus and the experience and knowledge that Shawn provided. Thank You Shawn for your help, it was much appreciated.

Jimhankins

Aug 22, 2014

Except for the receptionist, Jay Jackson was the first person we met at Germaine Lexus of Easton. He was friendly, courteous, knowledgeable and represented the dealership in a very professional manner. From the test drive to the delivery of our new 2015 Lexus the experience could not have been better.

dkhatfi

Aug 19, 2014

This was my first out of state car purchase which was a little scary. From the get go Shawn was very friendly and up front with the condition on the vehicle. They had a vast amount of detailed pictures online which helped greatly in my decision making process. When I landed at the airport Shawn was there to pick me up promptly. The car was just as he had described and after a quick test drive I was off and on my way back to Oklahoma. I would highly recommend Germain Lexus and greatly appreciate the honest and easy buying experience Shawn provided.

robynlk

Aug 19, 2014

My husband and I purchased a Lexus 460 this weekend from Germain. We were so lucky to have gotten to work with Jay Jackson, he was so patient and helpful during the decisions of my fickle mind over color choices and was, I have to say, one of the sweetest persons I have ever met.He has been attentive and eager to answer any questions that I have. We were pleased with the overall experience from the time we arrived at the dealership and still smiling as we left in our new car.

FCAS

Aug 12, 2014

We were in the market for another car and my sister recommended that we go to Germain Lexus of Easton before we look anywhere else and ask for Jay Jackson. Well we did and what a great guy he was, we could not have ask for a better experience. We have bought several cars in the past, but never has it ever been this easy. Jay was so knowledgeable and friendly and he went out of his way to make sure we were comfortable and understood all the all the features on our new car.Great experience!

ellison41

Aug 7, 2014

Very glad to have worked with Bryan Hammond and Preston Hutchins to get my used Jeep Grand Cherokee. Both were very professional, personable, and made it an easy experience. I would definitely recommend dealing with either of these gentlemen!

Megstump

Aug 5, 2014

Jay went above and beyond to ensure I was well taken care of, he was knowledgable, kind, and helpful. The entire staff was very accommodating, several of them stayed well past closing time to help me learn about my new car. I highly recommend Germain Lexus, they've made me a loyal customer!!!

nath7

Aug 4, 2014

I'm so glad I went to Jay Jackson he made my experience at Germain Lexus very outstanding, I highly recommend him for all of your car needs!!! Thanks a million Jay :-)

pastuh

Aug 4, 2014

Aso was friendly, efficient did not pressure us in any way. We were pleased with his courteous demeanor, his excellent service and follow-up after the purchase. We have bought several cars over many years and Aso was by far the best employee we have dealt with. People like him make your dealership a very satisfying buying experience. - B.E. Felt

The Cabo Wabo Kid

Aug 4, 2014

Jay has the top qualities of a salesman, for sure. Beyond that, where he proved himself with me is after the sale. Some screwball issues arose (nothing to do with Jay or the quality of the car) after the sale. Jay could have taken a hands-off attitude and not bothered with it. But instead he rolled his sleeves up, jumped right in, and helped get everything squared away. Very patient man. Even worked during his vacation (apparently a patient wife, too). He has called several times to see if i had any questions about the car or programming the Navigation System and all that comes with it. As a result of his great attitude and work-ethic, i recommended Jay to my father who is looking for a new car.

drjohne

Aug 3, 2014

I have been a customer here for the past two years, and I have always received excellent customer service. I think it takes the wonderful employees at this location to make the great service center. Dr. John E

sye

Jul 31, 2014

The complete experience was terrific - We have recommended this dealership to our friends. Mr. Hammond has been especially helpful in every aspect of this car buying experience. The service and hospitality of this dealership was gracious and made us feel welcome and valued. Every person in the complete experience has excelled far above and beyond any other dealership I have ever dealt with. Thank you for your stellar professionalism.

Ktansy

Jul 30, 2014

We had a great experience with the purchase of our used vehicle. There are some dealers who send their used customers to a trailer on the back of their lot, but Germain Lexus had a very nice facility and they appreciated our business. Both our sales rep Preston and the Manager Shea were great to work with, We have 2 small children and they were all very accommodating and great with the kids. I had done my homework before going in, and knew they priced their cars aggressively. I purchased my vehicle at good price and they gave me fair value for my trade, without playing games or going back and forth multiple times. I would definitely recommend Preston Hutchins and Germain Lexus for any purchase.

rosie.dore.9

Jul 29, 2014

We travel over arrival 100 miles to Germain Lexus based on their internet inventory. Upon arrival we were greeted in the new car building that resembled a high class hotel lobby. We were graciously directed to the proper area to view the pre-owned vehicles. We were immediately greeted by Shawn Risner, who made us feel very welcome and comfortable. After a brief discussion regarding what we were interested in, we test drove several vehicles. Shawn was very professional and knowledgeable about the available vehicles. Upon making our selection, he made the trade-in our our old car and purchase process as quick and painless as possible. He really hustled. The used car manager,Shea, was very pleasant and helpful in assisting with the process. We then met with JB, who made sure we knew what all the dials and buttons did! We returned home that evening very happy with our 'new' pre-certified lexus! We would highly recommend this dealership and Sales Rep. Shawn Risner to anyone looking for a preowned lexus

ryan.petrae

Jul 19, 2014

Preston was the best sales rep I have worked with when buying a car. I recommend him highly. If you need a great used car visit him at Germain Lexus of Easton.

rhonda johnson

Jul 16, 2014

Aaron is always professional, personable and knowledgeable, as are most of the staff that I have had contact with since my purchase in November 2013. I was skeptical when I purchased an additional warranty that included interior repair, paint sealer, tire repair and key replacement, to name most covered items. Well about two weeks ago I failed to property negotiate a curve, not once but twice. The warranty company replaced both rims, no questions asked. I would be remised if I did not mention the service staff at front entry. They are always, always very pleasant and accommodating.

pwilliams1973

Jul 11, 2014

My wife and I were looking to get into a vehicle without the hassle of car buying. When we walked into the Lexus dealer we were immediately greeted by Preston Hutchins, he saw that we had 3 little boys who were definitely not in mood to buy a car, so he did what he had to do to get us in and out of there quickly. Within minutes we drove the GX460 and had an appraisal done on our mini van. The next day I did all the paperwork and we drove home in our new Lexus that evening. Preston was a very professional guy to deal with and you could tell me was very passionate about the product he was selling.

TPillifant

Jun 29, 2014

Jay located the perfect vehicle that I was looking for after our initial meeting one month prior. His honesty, integrity and no pressure sales made this purchase one of the easiest transactions that I have made. It is evident that customer care and the cultivation of the relationship is the primary goal in Jay's sales technique. Certainly it is backed by the quality control and services offered by the dealership. After my purchase, I left satisfied and confident in my purchase. The overall experience should be the standard in purchasing an automobile. Thank you Jay for instilling faith that exceptional customer service is not a lost art. (Thomas P.)

AmandaWalker

Jun 24, 2014

I received a wonderful experience from Lexus at Easton. From the moment that I pulled into the driveway, I was made to feel like I was being invited into their home. Ms. Walker, (no relation) made me feel not like I was a guest, but that I was family. I was in for a problem that I created, but they repeatedly acknowledged that it was a mistake, and they would take care of the problem. When I picked up the car, it looked as if there had never been a problem. When I made the appointment with Aaron, I made it at MY CONVENIENCE, not when it was convenient for the dealership.

duanedickey

Jun 21, 2014

This was my first Lexus purchase and I have been very pleased. Greg was very professional and not too pushy. Although the whole process took much longer than I had hoped, the end result was great. All of the people involved in my transaction were very professional, and made me feel important even though I was buying a 7 year-old car. I would have liked to meet the sales manager, as he was more like the Wizard of Oz behind the curtain, even though they were not very busy when I was there. I will recommend Greg and Germain to my friends and family for their next purchase.

taultman

Jun 20, 2014

I come in for routine service of my car quite often. Aaron treats me wonderful, not matter if I am spending $80 on an oil change or $800 on something more serious.He is the reason I keep coming back to this location and dealer!!

MFL

Jun 18, 2014

Service experience was excellent as always. Aaron was very helpful and made the extra effort to research a paint issue I had. Very much appreciate the great attitude!

tuck52

Jun 13, 2014

Since my wife works and I am retired, I am always the one who brings in her Lexus for service. Everyone is always outstanding but I believe Aaron goes even above and beyond that. He is a major asset to your business.

Walker1oh

Jun 3, 2014

I needed to get out of the lease on my 2011 is250c due to various reasons and wanted another Lexus but I didn't know what kind. I contacted Lexus Financial who in turn put me in touch with Kathy Armstrong. Kathy listened to everything that was going on in my life and the reason why I needed to trade early. She put me in touch with Anand Vallury who showed me what Germain Lexus of Easton had to offer in keeping me with my price range, payment, and term. It just so happened that they had a silver 2008 LS460 that had been CPO'd, with 58k miles on it. Anand was very knowledgeable about the vehicle. I took it for a test drive and then left later with my new car. Come to find out that my navigation system on the new purchase was out of date and not part of the CPO process, but that didn't stop Germain from making it right! They are having me bring the car in on this Thursday to do the upgrade at no charge to me! I am very happy that I bought another Lexus. This makes my 3rd since 2010! I will continue to purchase these awesome vehicles and I'll do it through Germain Lexus of Easton!!Sincerely,T.Walker

Niesz

Jun 2, 2014

Aaron was very friendly and professional. He explained all the service that would be performed and the cost. He also arranged for an on-the-spot loaner, since the service would take longer than I had expected.Dale Niesz

kateresalee

Jun 1, 2014

I am a very happy and satisfied customer. I came in looking at something that caught my eye. I was immediately greeted by preston which made me feel welcomed. He was very knowledgeable by showing me how much I was saving by showing me the same model car all over the market way more expensive and with higher mileage. My car was down so he made the suggestion to pick me up from home, take me to get my money and brought me back to the dealership so that I was able to drive away in my new car. Preston went ABOVE & BEYOND and I definetley will refer my family to him. I can say that I will definetley come back in the future to Preston when I buy another lexus and so will my mom. Thank you Preston!!!!! Godbless!

250h

May 27, 2014

Really enjoyed Lexus of Easton so far. We bought a great 250h and they've help keep it great condition. Very knowledgable, friendly and gracious. With car washes and vacuuming, nice waiting room and polite employees throughout the facility goes a long way, thank you!

46mp2014

May 19, 2014

Brought my 2003 ES 300 to Germain after having problems at a local repair shop. Aaron was exceptionally helpful and knowledgable - he took the time to explain the mechanical issues to me even though I had arrived to pick up he car after he was supposed to be off work for the day! I cannot say enough good things about his work ethic, knowledge and friendly/helpful attitude!

mrtsarnold

May 16, 2014

I reached out to the dealer online and Aso called me with a couple hours ready to work out a deal. Settling on an offer price was painless. The only problem with the transaction was the drive between Louisville, KY and Columbus, OH. I-71 was a nightmare and delayed our arrival. We needed to be back on the road in less than 2 hours. Fortunately, the car looked and drove great and Aso went the extra mile to get the deal written up and close the purchase of the car in under 2 hours.

michaelbowie58

May 15, 2014

Upon the time of our arrival Shawn Risner demonstrated the upmost professionalism. Shawn not only was knowledgeable about the vehicle but he went above and beyond our expectations. We were extremely impressed and we will not hesitate to refer someone to Shawn!

Reviewme

May 14, 2014

We were pleasantly surprised at the dealerships willingness to deal. We did not anticipate being able to reach agreement and did not expect to come home with a new (used) car. However we did and felt we got a good deal. Shawn was very personable and patient. The dealership closed at 6:00 and we didn't leave there until 8:30 but everyone necessary remained to finish the transaction. No buyers' remorse for us. I will definitely suggest this dealer to others and will check with them when we purchase our next vehicle.

huntn4time

May 13, 2014

My wife emailed Germain to set up a time for me to drive a used CRV. I was able to drive it at the time scheduled. Made a deal after the test drive. Aso was very patient as I drove a hard bargain.

bossinfo

May 10, 2014

This is my fifth vehicle and the third Lexus that I have purchased from this dealership, with Preston being my sales person each time. If that doesn't tell you how I feel I don't know what will.Preston is not only knowledge but an extremely great guy to deal with. He makes the process of purchasing a car painless and fun. I would always highly recommended not only him, but Germain Lexus of Easton, without hesitation.

tplax

May 9, 2014

We were once again in the market for a "new to us" vehicle. We shopped around at many dealerships and ended up buying, for a third time in 12 years, from Germain Lexus of Easton. Preston was our sales consultant for this most recent purchase. He had an endless supply of energy and was incredibly knowledgeable about each of the vehicles we considered. He was personable and very down to earth, and patient as we took time to make our decision. Our sale was completed quickly and efficiently.

Johnpat1

May 7, 2014

Have 6 years experience with this dealership. Have been "mislead", deceived, or outright lied to on numerous occasions by people from sales staff up to VP level. Most recent was Bob Havey misquoting the price of an option by over $2000. Suspect it was so I would not want that option since they didn't have any cars with it in stock. Also had salesman and sales manager insist I needed a major repair at 100,000 miles on a possible trade-in. In fact, the part they said I needed to replace did not even exist on the year/model I had. Suspect this was ploy to justify their low ball trade in price.

ACIsMe

May 6, 2014

I must say that my car purchase experience at Lexus of Easton was made a lot easier with the assistance of Aso Danso. Aso probably would not say the same for me. :-) He was very knowledgeable about the car that I purchased and extremely kind to my daughter and myself during our time there. He of course, did what good salesman does; convinced me of what a good purchase my car would be and I bought the car. And... He was right! I love my car! He has checked up on me several times to make sure that everything is okay with my car. I must say that all of the customer service that Lexus extends is top notch! Thanks Aso and thank you Lexus of Easton...

GL25

May 6, 2014

Aso was very knowledgeable and accommodating and extremely patient. Let's just say I put him through it pretty bad to make the sale and he maintained professionalism and gave outstanding customer service.

Shoemakercpa

May 6, 2014

All was good except they did not appraise the car as anticipated. I will have to set aside time to bring the car back in for an appraisal to determine if we will consider trading it in as requested.

joannf45

May 3, 2014

Aaron Doty was great to work with. From the moment my husband and I stepped into his office, we knew he was all about quality customer service. My Lexus is a 2001 GS 300, and we were very concerned of the issues of service it needed. Aaron was very pleasant to work with and he took the time to explain all of the needed repairs and kept us informed on all issues.

sam321

May 3, 2014

As a 12 year owner of Lexus RX300 and 330's, the decisions to stay with Lexus was an easy one. Not only is the name Lexus synonymous with dependability and comfort, but the Germain dealership at Easton completes the buying package with knowledgable and personable staff. A desire to "go green" meant looking at hybrids, and with the guidance of Shawn, Shea, and Ted it became an educational experience. They were tireless in their effort to help us explore the options available. We, no doubt, tired them out with our inquisitiveness! After almost two weeks of looking, learning, talking, and test driving, the choice was made. Today we drove out of Germain Lexus with a great "new" car..and look forward to enjoying travel in a car reported to get 43 miles to the gallon. Most of all, the "shopping" was enjoyable with the team of men that helped us learn about hybrids. Thanks to them for another positive association with the staff at Germain Lexus of Easton.

pverne

May 1, 2014

We have dealt with Germaine Lexus of Easton for the past 6 years. We have purchased two Lexus RX 350's and have had them serviced at your service center. We have dealt mainly with Alena Bankes and she has always set everything up for us. She is very efficient, professional and quite knowledgeable about what is needed to be done. She always follows-up with a call and answers any questions that we might have and to make sure we are satisfied. She represents your company in a very good manner.Sincerely,Pam & David Verne

chuckyan

Apr 30, 2014

We were looking for leasing an RX350. So we visited the other dealership in town. However, the new car sales manager there treated us like we have to lease the car at whatever they want us to pay. After a few minutes, we see no possibility of working out a deal with him and so we left. The next day, I visited this website and read about all the reviews. Then I sent an email to Preston Hutchins who has the most reviews and asked him to call me to make an appointment. Preston called me back immediately. After meeting with Preston, we found that he is very friendly and very patient. There were not sales pitches from begining to end. He showed us the cars that have the color and options we like. Then he went back and forth several times to help us negotiate with his managers and finally we got the car at the price that we think reasonable. My wife and I were very impressed by Preston's willingness to help. This is the best car buying experience we have ever had.

sgcalloway

Apr 30, 2014

We really appreciate the experience we've had with Preston and the staff of Germain Lexus they rolled out the red carpet for my wife and I. We recommend them to our friends and we're are proud to be apart of the Lexus family.

Carbuyer02

Apr 29, 2014

Very patient. Low pressure. Flexible with changes. Always helpful with questions and works hard to get answers. A pleasure to work with. I recommend him with enthusiasm.

Kentsjohnson

Apr 29, 2014

I have driven a Lexus for 8 years and wanted a newer model. I was able to learn a lot on the web site in advance. I arrived late afternoon on a Monday and was driving off with my new used Lexus 26 hours later. The whole process was smooth, the price seemed fair and the product is high quality. I would recommend that readers work with Shawn - he was excellent.

martinsites

Apr 21, 2014

We had an excellent experience in purchasing a new car from Jay at Germain Lexus. Jay was attuned to our interests, patient with us as we explored options, and effective in leveraging all of the dealer's people and resources. He never "pressured' us but never gave up on us either. You will like doing business with Jay. I know we do!

mbpemby

Apr 21, 2014

As an out of state first time customer I really wanted to make sure things would be in order before risking travel time and expense. To my delight the vehicle was as advertised and ready for me when I arrived. If you see something on their website you might like, do not hesitate to call and take the next step.

Quilter nana

Apr 11, 2014

I have had my Lexus 350 for 7 years. I purchased it at Germain. I have had nothing but wonderful service. Aaron is very efficient and personable.

anoop1984

Apr 3, 2014

My wife and I went to Germain Motors looking for used cars. We wanted to buy a lexus 350 (used) which was silver in color. Eventually, we bought a silver colored RX 330. Although it was a little older than what we wanted, It runs great as well as looks awesome. Our sales person was very friendly and humorous. It definitely biased our decision to buy it right away rather than coming back later. They offered us a great price too.

Mark15781

Mar 30, 2014

I'm a new customer of the Service Dept. at Germain Lexus of Easton. I brought my 2005 Lexus in for regular scheduled maintenance, and was extremely impressed with all aspects of the experience. I worked with Aaron Doty, and I cannot say enough about his excellent personal level of service. He was very knowledgeable on the deep technical information related to the work I was having done, but explained it to me in a way I could understand, and was happy to take the time to answer all of my many questions. And, was able to offer me personal recommendations on 'grey area' issues/questions, based on his years of industry experience. The following weekend, another question came up - I left him a voicemail message on a Saturday, and he called me back that same morning with the answer. Truly excellent customer service, over and above normal expectations. An excellent experience.

Karascar

Mar 26, 2014

It was time to get my oil changed/car serviced and because I live 2 hours away I need to stop on a Saturday. I called after hours to get my appointment and left a message but forgot to follow up the next morning (Friday) for a Saturday appointment. I called Friday afternoon and spoke with Ashley and she was still able to get me in on Saturday at the perfect time. My weekend schedule was filling up fast in the month ahead so I really appreciated the accommodation. Germain Lexus is one of the most accommodating, client friendly businesses I have ever used. My service advisor is Aaron Doty. Aaron is always friendly and upbeat, I expect that in service but it doesn't always happen other places. What makes Aaron standout is his product knowledge and his ability to explain what my car needs, when it needs it, and how it benefits me. On this visit I could not get my trunk open and Aaron showed me how to open the trunk if the valet lock out is tripped. I had forgotten about that feature. While showing me the button in my glove box that locks the trunk, Aaron noticed some unusual wear on my door trim. Aaron had all 4 trim pieces replaced. He assisted me with the appropriate cleaning product for my beige leather seats too. Having Aaron as a service advisor is truly like having an easy button for your automotive needs!!!! It's almost time to replace my tires and Aaron explained exactly where my tires were wearing and how much tread I had left so I could plan for that major purchase. When I described my driving habits and how I feel like I'm replacing tires too frequently, Aaron was able to make a reccommendation for a different type of tire that could better suit my car and my driving needs. I am so grateful that I have Aaron assisting me with my car, and I'm so grateful that Customer Service is top of mind at Germain Lexus of Easton. It keeps me driving 2 hours from home for sales and services!

lizmo731

Mar 24, 2014

I have owned my Lexus for almost a year now, and get it regularly serviced at Lexus of Easton. I was assigned Aaron my first visit, and I never had such a pleasureable experience at ANY service place EVER. My most recent visit my car was accidentally damaged in the car wash, but Aaron went above and beyond to make sure I am completely satisfied and my business is not lost. I will always request Aaron as my service advisor, he has superior customer service skills and does an extraordinary job! Aaron is what has kept me returning to Lexus of Easton for all of my maintenance, and I will continue to do so as long as he is there :)

cdhhasaLexus

Mar 23, 2014

I bought a new car from Germain Lexus of Easton this weekend, dealing with Preston Hutchins. I could not have had a better experience. He was very knowledgeable and took all the time needed to see that I had a car that worked for me. He has been selling car for a long time and right from the beginning I felt that I could trust him. Even though I knew he wanted to make the sell, I knew he had my interest in mind first and foremost. This was my first time dealing with a Lexus dealership and I was very impressed with the many employees I met at this dealership.Many thanks go out to Preston and to Brian Jordan for all their help.

pxdesai

Mar 23, 2014

John Day was unlike any other Car Sales person I have met. He was very professional, courteous, and customer aware. I would say he earned my business for Germain lexus. He tried everything he could to match the price I was getting at other dealership. Too bad, his managers did not co-operate and I had to buy from Germain Lexus of Dublin, where they did match the external price. The biggest reason I bought from Germain is John Day and his professional attitude and efforts.

amysax

Mar 20, 2014

Preston was awesome! He anticipated our needs with 6 kids - offered them snacks & water and even turned on Sponge Bob. :)) He answered our questions, and got us in and out quickly. He was a joy to work with and we will definitely be back. :))

leerobinson

Mar 9, 2014

Jay and all the others were very friendly and helpful this overall experience was great I would recommend all to others I would give them a rating of 10 plus

Ruth1Boaz2

Mar 6, 2014

Consistency in Executing Everything with Excellence! This is my experience with Lexus of Easton and in particular with Jay Jackson. Jay's communication is reliable, courteous and gracious. At no point during the process of leasing my second Lexus did I wonder what the next step was. I could feel his passion and commitment to ensuring this process was simple , accommodating and fun. Jay worked seamlessly through many obstacles of my busy travel schedule and overcame all of them...quite frankly I was completely astonished! Jay is the utmost professional and an example of high integrity which is unfortunately a rare commodity in the car business. His follow up is amazing...always one step ahead of me. I have and will continue to recommend Jay and Germaine Lexus of Easton to my friends and family. I recently moved to Beavercreek, Ohio but will continue my loyalty to all of you...I have no reason to look elsewhere. You have a customer for life!Sincerely, Pamela EngsterSent from my iPadPamela Engster

susanjane

Mar 6, 2014

jay jackson is a true professional. he made the buying experience a joy.explanation of cost and operation of the vehicle was excellent a very good experience.

kbruce8189

Mar 2, 2014

My wife and I purchased a Lexus RX350 from Janet on 3-1-14. I have to say that this was our best experience ever purchasing a car. Janet is a total professional and was extremely helpful during the entire process. The amount of time she put into our deal was above and beyond anything we have even experienced. She listened to our needs and concerns and put together a deal for us that exceeded all expectations. The new car manager Benny also was very helpful and he even stayed well past closing time on a Friday night to verify we were happy with our purchase and pricing.The next time we make a vehicle purchase, it will be from Janet. She is not only a true professional, she is a person that cares for the needs of her customers. Dedication like this is hard to find today and I am very fortunate that we had the privilege of working with Janet.I highly recommend this dealership and working with Janet and Benny

Sjcjr725

Feb 28, 2014

I was looking to purchase a preowned certified Lexus that is when I first met Preston .....I would like to commend Preston on being a very patient and diligent sales person he embodies that trait that a person can consider him a friend. I met Preston about a year ago I was going through some financial problems and he really explained to me the best course which was just to take my time staying contact with him. Being a man of his word.... He stated numerous times just be patient Sidney and I will get the car for you and I will get you a price that you can work with also .. Which honestly is the most important factor !!! Preston is the type of person who works for the customer to get them what they want as well as for a fair deal and I think he is a tribute to Lexus of Easton!!!

JosephKonkus

Feb 27, 2014

I stopped at Germain Lexus of Easton after seeing a used 2011 Lexus IS250 listed on their website. I requested a quote online and was later contacted by Greg. The car I had been looking at was just about to finish its certified pre-owned inspection and Greg was kind of enough to snap a few photos for me before the official dealer photos were put online. Fast forward a few days and I'm sitting in the driver seat with Greg by my side, answering all my questions before and after the test drive. The overall experience with the employees of Germain was exceptional. Everyone went out of their way to make sure I was comfortable the entire time during the car buying process. I have been contacted several times by Greg since the purchase, because he wanted to make sure that I was satisfied. I can say with confidence that I am completely satisfied with my experience at Germain Lexus of Easton.

larrindalyles

Feb 27, 2014

Five Star customer service is the experience I received from Mr. Doty. However, I was just a little concerned, wondering if they actually completed my courtesy overview of my Lexus Hybrid this particular time. First,there were a couple of items left on my service slip "showing caution", but I had them serviced previously. Another other concern was that, I was told I had about five thousand miles left before needing to have my brakes repaired, but my service form showed a "fail" status. I feel that the service is a little pricy, however, at least I have a better piece of mind knowing that the service is performed by Lexus certified technician. The courtesy of the loaner vehicle is a very appreciated privilege. Thank you Aaron & staff for your efforts to make your customers feel special and doing what it takes to bring them back.

cjclouse

Feb 21, 2014

Preston is very personable and out going.We bought our first Lexus RX 350 from him in 2011.We feel very comfortable dealing with Preston.When buying our 2014 Lexus, again we went to Preston.He is patient and takes plenty of time with us and our questions.He is very knowledgeable about the cars and helped us make a great choice.He makes every effort to see that we are satisfied.

CustomerGreg

Feb 20, 2014

My wife and I recently purchased a new Lexus ES300h. I highly recommend Germain Lexus of Easton and their Sales Consultant Janet Jamison! Janet was extremely helpful. We wanted a high MPG vehicle but we have owned SUVs for the past 20 years and were not sure that the ES 300h (hybrid) would work for us. Janet found the vehicle that we were interested in and asked us to come in and test drive it. We took a test drive and we were pleased with the vehicle but we were still concerned with the trunk space because we typically spend our vacations at the beach and we take lots of luggage, beach chairs, etc. with us.Janet gave us permission to take the vehicle home for a couple of days. This gave us more time to test drive the vehicle and check out the size of the trunk. I got out the beach chairs and the 5 pieces of luggage that we typically travel with. It all fit so we decided to purchase the vehicle. Janet Jamison has been a Lexus Master Certified Sales Consultant for many years. My wife and I were very pleased with our new car purchasing experience !! Greg W - Westerville, Ohio

Susanrd1

Feb 20, 2014

It was an absolute pleasure dealing with Greg & others. I've loved the look of the RX 350 and loved how it handled even more. Greg is very friendly, knows his product, answered my questions and is NOT a typical "used car salesman". I believe Greg & all those I met at Germaine do a great job of customer service.Susan D

lindsd1111

Feb 18, 2014

I was very surprised to receive a phone call from Jay on my one-year anniversary of purchasing a pre-owned Lexus. Who does this? He wanted to know whether I still liked it (yes), whether I had any questions, whether there was anything he could do to help, etc. We chatted for a while, and he and Ted ended up helping me out with a change I wanted to make. I was very impressed by the follow-up and follow-through that they provided. I was very pleased with the time and attention I received.

brianofinch

Feb 16, 2014

Preston was a top notch car person...his knowledge on what was on the lot and cars off the lot was extensive and accurate. The entire car buying experience was incredibly easy and Preston made it a pleasure. I highly recommend you call ahead and find Preston if you are interested in a new or used ride at Lexus of Easton. For something you may only do a few times in your life I was so pleased with the entire staff at Lexus...Lyn and Eric you guys were both super great and enjoyable to speak with also! Preston you are the best buddy, glad to do business with you.BMF

Dave1234567

Feb 14, 2014

Aaron Doty and Germain Lexus of Easton are awesome. I can't say enough good things about Aaron and the rest of the staff--from the second I pull into the service center, throughout my experience getting a loaner and then picking my car back up, they are super friendly and really helpful. Aaron is the man.

jawfrey

Feb 11, 2014

I've purchased several Lexus cars and SUVs from Germain Lexus of Easton over the years. We love Lexus cars, of course, but we keep coming back to Germain Lexus of Easton because of people like Janet Jamison (sales) and Aaron Doty (service). Thank you!

waldeng1

Feb 11, 2014

Preston was very helpful and knowledgeable about the car. He worked very closely with me to make sure I knew what was happening. Being out of state, it was very comforting to have such a sales associate working with me. I would recommend that you ask for him directly.

vr6bora

Feb 9, 2014

Jay Jackson was a great salesperson to work with. He is professional, knowledgeable and does a great job with ensuring you are comfortable with your decision. He takes his time to explain, not only the features of the automobile, but also the process involved with the purchase. I would highly recommend him to anyone who is looking to purchase a vehicle. He does not use pressure tactics or sales pitches and allows you to make a decision that you are comfortable with.

Jgiovannelli

Feb 8, 2014

I went into the dealership to have my newly purchased 2010 Lexus E350 inspected for peace of mind. As I entered the service area, I was greeted by an employee and lead to the waiting area where I was kindly offered beverages and snacks. Aaron introduced himself shortly afterwards and thoroughly went over our concerns and discussed how they would proceed with a complete inspection. Several hours later, we were provided with a thorough report about what they inspected, a detailed explanation, a clean car, and a full tank of gas...incredible! We are so pleased and will continue to have our car serviced at Germain thanks to Aaron!

ElliotReiff

Feb 7, 2014

Jay Jackson represents everything I want in a salesperson. I cannot say enough regarding his level of professionalism, knowledge and personality. A truly quality individual that I would recommend for anyone that is looking for a new vehicle. Kevin Daniels is also a true professional when it comes to service. He is efficient and gets the job done right the first time.

ruhamlin

Feb 7, 2014

Preston did a fantastic job making the car buying experience pleasant for a change. Usually it is a difficult experience, but I found Preston to be honest and truly trying to help us find a vehicle that met our needs at a good price. I appreciated his effort to find the best option for my wife and I while not creating a high pressure situation. If you are looking for help in finding an excellent product I highly recommend Preston Hutchins as the salesman to deal with!Russ Hamlin

petoskey3

Feb 5, 2014

My daughter is a DPSM for Honda/Acura who recently took a promotion and transferred to Ohio. I was visiting my daughter and my power steering went out. I was afraid to make the drive back to Michigan. My daughter suggested I take my Lexus to your dealership in Easton. She is on the road a lot and had heard wonderful things about the fantastic service in the service department there. Right away, I knew I was in good hands the moment I was greeted by Aaron Doty. I did however, come across an expensive amount to repair my car but Aaron helped me with a good will and the amount I paid was much lower. I truly appreciated this. I always service my car at the Lexus in Ann Arbor and I purchased the vehicle from them. Thinking about a temporary move to New Albany and I will be sure to service my car again at Germain Lexus in Easton. Thanks, Aaron! Thanks, Germain Lexus!Sincerely,Sandra SantilliSouth Lyon, Michigan248-974-8844GO GREEN!

wicked813

Feb 3, 2014

Preston Hutchins is the most conscientious salesman I have ever worked with. He never forgets a thing when it comes to customer service. I bought my first Lexus RX350 from him about a year ago. Unfortunately I just recently I had a collision which totaled my vehicle. I notified him immediately that my car may be totaled and I would like another just like my first one. He started that day to look for one with no luck but within two days he called me with a possibility. It was a trade in that was exactly like the one I lost. I put a deposit on it that day. The next day I told him it was totaled and he sent the trade in to be per-certified. The next day he called and I picked up my new RX350. It was just as he described. Beautiful and not a thing wrong with it. Today I am a happy customer. Preston was very professional and he delivered as promised. I want to thank him from the bottom of my heart. I know it took some effort on his part to make this happen for me and I am most grateful. Every other employee that had a part in this deal were super and I cannot be more pleased. Thanks Germaine Lexus for having such outstanding and professional employees.

Mkramer14

Feb 1, 2014

Jay is by far the best sales manager I have ever worked with. He is incredibly personable and very responsive and engaged. Jay was a pleasure to work with and I highly recommend buying your cars from Jay. He continuously went above and beyond and helped me out well beyond the sales process.

Jaye46

Jan 30, 2014

I have owned a Lexus since 1997 and Lexus customer service has always been top notch. But Aaron Doty takes it to a whole other level! His welcoming and friendly personality truly makes you feel like you're dealing with a friend. Not taking anything from the other associates, but Aaron is the only one I want to deal with. He's so professional, likable, and pleasant to work with that he (somewhat) softens the blow of how much money you'll be spending to have your car serviced! (But then again, you do get what you pay for.). Aaron is amazing and should get a raise! And no, this is not his mother. :)

judyedel

Jan 30, 2014

Jay Jackson was friendly, informative, not high pressure but so supportive. I will hopefully buy every car i EVER need from him. He is the best salesperson I have ever had on a car. He has continually gone above and beyond for our family

tbrownapc

Jan 30, 2014

Jay was fantastic..even responded to an e-mail on his day off. That is dedication and "wow" customer service. I will be back to see him for sure.

heyyogroove

Jan 28, 2014

John was very professional and smart! He asked what we were looking for, and put us in the exact the car we wanted. He didn't try to talk us into a more expensive car or anything along those lines. John was quite accommodating to our needs, and found us a vehicle that was "germane" to our life style. Would definitely recommend seeing him, no matter what you are looking for...he will find you the right vehicle, as he did for us!

LadyTanya

Jan 21, 2014

Jay is a fantastic salesperson. I enjoyed working with him. Does not apply pressure or try to strong hold you into something you're not quite ready to do. When I am ready to purchase my Lexus RX, Jay is the person I will buy from.

Dee2129

Jan 20, 2014

Always great service! I know that the work on my car will be done correctly and with quality parts! Aaron is friendly, professional and there is no unnecessary waiting around.

TElex350

Jan 20, 2014

I found a car I liked on the search engine YAHOO which was at Lexus of Easton. When I sent an email I was referred to Aso to assist me. He was very helpful & encouraged me to come in for a test drive. A week later I made it to the dealership but the car was sold. Aso was very diligent in trying to find me another car & kept in touch with me to make sure I was still interested. FInally I saw one that interested me & Aso scheduled the test drive. HE went over everything that the car offered & has even contacted me after to make sure I am happy with my purchase. I would refer him to anyone that would be interested in a car at that dealership knowing they would be taken care of like I was.

AmyHI

Jan 17, 2014

We went in to Germain Lexus of Easton just to test drive a used car that my husband had seen and had no intention of buying that day. We had actually been test driving other cars at Toyota Direct prior to our visit. The wonderful service we received from Aso coupled with the car being a perfect fit for me changed our minds about the direction to go. Aso is very energetic, enthusiastic, personable and knowledgable and made the whole process of buying a car painless and quick. I couldn't believe that we walked in and in just over an hour were able to trade in my old car and drive out with the new one! Aso is more than a car salesman as he now feels like a friend as well. Thanks you!

burtonsharon

Jan 11, 2014

I bought my car at Lexus of Easton because of Preston Hutchins and the friendly service i receive every time i go to that facility. i just bought my 3rd car from Lexus of Easton and each experience has been GREAT because of Preston Hutchins. He is so attentive to a client's needs and has always found the perfect car for me or my family member. He is very knowledgeable about Lexus and other pre-owned cars, and is always happy to share that knowledge. I've never met someone as passionate about his job as Preston. i will continue to come back to him for my next car as well. He is the man!!! Sharon of Dublin

aroot

Jan 10, 2014

We could not be happier with our decision to buy from Germain! After having my old car serviced (not bought here) at the dealership, there was never another reason to shop any where else when it came time to buy another car. The entirer sales team was amazing, helpful, went out of their way to make sure we were happy, answered all our questions, was NEVER pushy, friendly, and considerate of our needs and affordability. The best part was the price! We got a lot for the money and we feel we got the best deal! We would recommend anyone to shop only here! We are lifetime clients! This is not your typical "sales" experience! Look no further-you won't be dissapointed!

lex4me

Jan 5, 2014

This is the second new car I have bought from Aso, and I will continue to go back to Aso. He is friendly, courteous and very knowledgable about the cars. I highly recommend Aso to anyone!

krouse2

Dec 28, 2013

Aaron has been a valuable help to me with our Lexus SC 430. Some of the service things are confusing to me and he always lets me know what and when I should have service done.

Jsrudy

Dec 17, 2013

My first experience with Lexus began with my purchase of a new LS 430 in 2004.I purchased the car from Germain at Easton and despite the fact I live 85 miles from this dealership I returned regularly for service. After 9 plus years and extraordinary service from folks like Kevin Daniels, follow up by my sales person (Patrick) who has since left the dealership, and genuine warmth and professional attentiveness, my wife and I decided to consider trading in our 2004 LS 430 for a new LS 460. A visit to the dealership, incredible attention and help by the staff, especially Janet Jameson my salesperson, and three 85 mile round trips to the dealership we very proudly drove our new LS 460 hom this evening and could not have been more pleased or excited with oue new vehicle. Janet walked us through the entire process and took the time to answer every conceivable question we raised bfore saying "it's a deal". The delivery process was truly special. JB Woodring, tech specialist, explained and instructed on every detail of the car. John Germain was as kind and helpful as one could hope, and of course, Janet led the way. Over the years I have recommended numerous people from our home town to the Germain dealership in Columbus. You can be sure I will continue to do so. I am a very strong believer in customer services and Janet, John, Kevin and JB deserve special recogniion for their committment to making our purchasing experience nothing less than perfect. Thanks to you all. Joel Rudy

basnider

Dec 16, 2013

I had a crazy schedule and an immediate need for a car. Shea was extremely patient with me, responsive to my questions and considerate of my hectic schedule. He made the whole car-buying process a relaxed and great experience. I would highly recommend Shea to anyone desiring a similar experience. Shea is a terrific asset at Germain Lexus of Easton. He will definitely be the first person I go to when looking for my next car.Blake Snider

pdwelch2000

Dec 16, 2013

I buy a lot of cars and pretty much start shopping till I find a dealer that wants to "make it happen". Bryan made it happen right away...he didn't waste my time and made this a true "December to Remember" for my wife. Truly how car buying should be.Thanks again!Patrick and Shelli Welch

Afehren

Dec 2, 2013

Excellent treatment and service. Aaron Doty was exceptional. Loaner luxury car was offered without having to ask. Returned to find my car detailed and a full tank of gas. Service was performed as requested. Will definitely recommend this service department and representative.

Mnuttmd

Dec 2, 2013

I have now bought 4 RX350's from this dealership over the last 6 years. I have found them to be very responsive to my questions and wants. They have been respectful of my time as I live about 100 miles away from the dealership. I have had all of the service done on my vehicles done at this dealership. They have been very professional. If the time was going to be excessive in completing the service, a loaner vehicle was given to me. They went as far as bringing my car to me at my house or office when the repair was complet. To me, this level of service sets Germain apart from the rest of all automobile dealerships.As for Alyssa Shea, she has been the best sales associate with whom I have ever worked. She is always present with a smile. She is knowledgeable about her product. She personally delivered 2 of my vehicles to me. I cannot express how much this meant to me. If you go to Germain Lexus of Easton, look got her. She will not do you wrong.M Nutt

daytonah

Nov 19, 2013

Everyone was attentive and helpful and made the sales experience go smoothly The various features were explained in detail and my questions answered. My wife who has difficulty walking was helped by different employees who opened doors. A good sales experience.

Skinner44

Nov 12, 2013

Outstanding service !!! Timeliness, friendly & a very engaging personality. Aaron even recommended a couple websites that I could purchase watches from. Overall experience was relaxing, peaceful & stress free. Keep up the good work

mtsmith1113

Nov 6, 2013

My husbands prefers the Cadillac brand and had his mind made up that in 2014 he would purchase a new one. Unfortunately, three weeks prior to our coming to the Lexus dealership my husband was involved in an accident. The vehicle was at the body shop for repair, but after a more a detailed review by the shop we learned the damaged to the car was more extensive than any of us thought and would have to be totaled out. Our schedules are very busy and hectic and we knew we needed a replacement car right away. I had some free time and visited the Easton Cadillac dealership to checkout cars we had viewed on the web. On a whim I decided to also visit the Lexus site and there I met Preston.Preston has an infectious personality that immediately rubs off on you. He is personable, efficient and is very knowledgeable about the Lexus product. He was able to answer all our questions and provided us with more than enough information to make an informed decision. After meeting with my husband, Preston had convinced him (a die-hard Cadillac fan) that he should give the Lexus brand a try. Time constraints prevented us from test driving the car that day but Preston understood the urgency of our need to purchase a vehicle right away. He made it convenient for us to come in the next day. We were able to call him 30 minutes prior to our second visit and he had the car ready to go 5 minutes after our arrival. Even though the time we spent with Preston was brief, it is apparent to us he has a clear understanding of what customer service is all about. Each time we met he was consistently attentive to our needs. He provided refreshments and made sure the buying process went smoothly. He took care of all the paperwork prior to our arrival and made good use of our time by arranging for us to talk with the technical person during our wait to finalize the purchase. We are grateful to Preston for his expertise, his patience in working around our schedules and for his inspirational statements. It is mainly because of him our first purchase, at a Germains dealership, has been a pleasant and wonderful experience.

Shebby

Nov 6, 2013

I have never experienced the level of service I received at Germain Lexus, it was without doubt of an extremely high caliber. From the moment I pulled in to the service area until the time I pulled out I was treated with courtesy by everyone I met and everything was done to make my wait as comfortable as possible. I was shuttled to Easton Town Center, even though I had not requested it at the time I booked my visit. The car was ready within the time frame I was given, and while waiting in the lounge, Brian Jordan, the salesman who had sold me the car came over to ask how I was enjoying the car and if there was anything I needed. I cannot imagine another dealership treating their customers in a similar manner. Thank you Germain

Avaia

Nov 3, 2013

Lacey was amazing. She was knowledgeable and patient and allowed me to take my time while deciding if I wanted to trade in my vehicle. She made me Lexus customer for life!

cire112302

Oct 29, 2013

Great experience...everyone was very nice and worked with us on a payment that fit our budget...treated us like we were special customers...would buy from them again..

brady657

Oct 28, 2013

Overall, I had a very positive experience. Preston was a pleasure to work with and was very entertaining to talk to. Wasn't planning on purchasing, but was able to get the price and payments that I wanted. Normally, I prefer to test drive by myself, without a salesman in the vehicle, but Preston was a welcome addition to my test drive. Wasn't really trying to sell me anything, but explaining the car and why he was taking my wife on me on a certain route really made the experience enjoyable. All was not good, however. There was a bit of a heated exchange between the sales manager Ted and Preston that could be heard on the sales floor, which made my wife very uncomfortable, because Preston had been nothing short of great with us.Ted did apologize profusely to my wife and informed us that it was now his "mission" to make a deal happen. He told us that he'd be willing to take a loss on the car just to earn our business. Not quite sure how true that was, but he did get the numbers to an agreeable level. If it wasn't for this slight hiccup on the sales floor, the experience would have been perfect.

katvw100

Oct 26, 2013

Went there looking for a car that we found on your website only to find that it was already sold. Preston greeted us and we told him our problem and told him what we were looking for and our budget. Needless to say we were not disappointed. Preston was amazing ! No pressure what so ever. He made us feel so welcomed and answer all of our questions. I absolutely love my Lexus and will definitely recommend Germain Lexus to friends and Family.

Caitlin

Oct 23, 2013

Everyone I encountered at Germain of Easton was great. They were extremely personable and helpful. They met my every need and request. Would definitely refer a friend to Aso, John and the entire team.

basauto251

Oct 22, 2013

Dealing with Jay Jackson was excellent. Not high pressure. Very informed and professional. He addressed all my concerns at length, Definitely would recommend him to friends and family.

huntchuck

Oct 18, 2013

I had a great experience with Lacey...she was very courteous and made the whole trnsaction very simple and efficient. I would highly recommend Lacey to any of my friends that want a similar experience. Lacey was patient with my decision-making and she was extremely thoughtful about my choices and limitations. Additionally, her follow-up after my purchase was great as well. She is absolutely a fantastic asset at Germain Lexus......will go directly to her for my next car.Bill Spencer

googleman999

Oct 17, 2013

This is my fifth Lexus purchased from Germain and this last one (GS350) was my best experience yet. The team that served me was excellent. They made me feel like a special customer. My sales person Jay Jackson, Alena, Roccie, Eric, and Lyn all went out of their way to please.

amyrebecca

Oct 16, 2013

Jay was fantastic to deal with when we were purchasing our new RX350. He patiently let me test-drive half the RXs on the lot, and has been wonderful post-purchase as well!

sandymw

Oct 16, 2013

Jay was great to work. He worked hard to find me my Is 250c. I would highly recommend him & the dealership to anyone. Thanks Jay for all your help over the last couple of months!

apking

Oct 15, 2013

Jay has sold us two new Lexus vehicles within the past year. We live in WV, and we have had bad experiences with our local dealer so we drove to Columbus as an experiment to see if we would be treated in the same manner. We had no intention of purchasing a new vehicle on that day, but once we drove onto the lot, Jay greeted me, and he was superior in his relationship with us in every way. We traded cars that day as a result of his excellent manner of dealing with us! About five months later we drove a friend of ours from WV to see if Jay could help her. She left that day in a brand new Lexus! We have developed a personal relationship with Jay, and we have often met him for lunch if we are in the area. He keeps in contact with us quite often, and last month, we again purchased a new vehicle as a result of a lunch with Jay. ( Again, on that day, we had no intention of purchasing a new car!) We highly recommend that if you are in the market for a new vehicle, you should contact Jay! He is friendly, honest, courteous and caring, and he does his best to work with you until you are satisfied.

jbradley24

Oct 15, 2013

My wife and I live in Portsmouth, OH and we HATE buying vehicles! We had done our research and had narrowed it down to a couple of different options, with the Lexus RX being the front runner. We had owned a Lexus in the past which we had purchased at a different Lexus dealership. Needless to say, our first Lexus purchase experience was not pleasant. But Jay and the Germain Lexus dealership exceeded any expectations that we had. Jay was an absolute pleasure to deal with and we would recommend anyone who is looking for a new vehicle to ask for Jay. As long as Lexus makes great vehicles, and as long as Jay works with Germain, he has us as his customers!

Mrbasketball

Oct 15, 2013

As soon as I stepped foot on the lot I was treated with respect. Jay Jackson walked me through the models and test drives. I received excellent treatment from everyone at Germain Lexus. I will definitely purchase my next vehicle at Germain.

DKersh

Oct 4, 2013

This is the second vehicle we have purchased from Germain with Aso as our salesman. He is professional and courteous working to meet our vehicle needs. Aso is respectful and always friendly making the whole experience easy and enjoyable. With salesmen like Aso, we will continue to return to Germain of Easton for our future vehicles.

chapel

Sep 25, 2013

We had our RX350 serviced and the minute we had our door opened for us we were given the utmost care and respect. There isn't one thing I can think of that I would change. We will definitely recommend Germain Lexus at Easton and (if or when) we would purchase our vehicle from you.

DRL123

Sep 19, 2013

About three weeks ago Saturday, my car was vandalized while parked in the Macy parking lot at Easton. I drove my car immediately over to Germain Easton. Aaron accessed my situation and had the car checked out. Knowing I could not drive it damaged, he made arrangements for me to have a loaner while I left my car for repair. He e-mailed me an evaluation regarding the window, and also a general maintenance check of the entire car. The thing that makes Aaron special is that he can think ahead very fast. So while looking at the broken front passenger side window, he is also setting up a loaner, and having the whole condition of the car checked. It was a very short stop for me to leave my car to be repaired and drive off, minimizing my inconvenience, and feeling confident that my car would be repaired as though it was new again. It took a few days for the parts to arrive and be be installed. My insurance company has the rates they pay for a broken window based on a person driving to your car and installing a new one on the spot. In reality, that would have been impossible for me because the track was broken and other things needed repaired to get a new window installed. So I knew when I picked up the car, I knew the car was as good as new. It was a stretch for me to buy a Lexus, but I knew the stretch was worth it when you deal with people like Aaron and the rest of the employees I've met.Thank you for treating me and my car with exceptional work and me with exceptional personal care.Daniel R. Lytle

Ginger143

Sep 4, 2013

I purchased an ES350 from Preston over the phone from Charlotte, NC. He was wonderful to work with, showed the car first to my father, and I picked it up three days later. Personable, timely, and through! A great experience purchasing out of state! Thank you!

twmcconnell

Aug 29, 2013

We had a great experience at Germain Lexus of Easton. Everyone was friendly, knowledgable, and you could tell they really believe in their product. On the day we purchased our RX350 we didn't intend to buy a car (only to look and see what was available). However, our salesman, Preston Hutchins, found us the perfect vehicle at a good price, so we were able to take it home that day. Preston took the time to understand what we were looking for and worked with us to get us the best car for our money. Preston is very dedicated to his relationships with his customers and goes above and beyond to make sure you're happy. In the end they were more than a dealership they were our friends. And thanks to them we are enjoying our new car. Thanks, Germain Lexus of Easton!Sincerely,Tom and Sharon McConnell

dmeadows1

Aug 2, 2013

My experience with Germain Lexus of Easton was a great one considering my circumstances. I was on a time constraint to find a new car but still didnt want to rush. Aso assisted with keeping an eye out for the perfect car for me! Although what I had in mind wasnt really what I wanted after several test drives and some consulting with Aso. I truly appreciated the honesty and the knowledge he had on the brand. I settled on the fact that I still wanted a Lexus because that was what I was familiar with and ultimately wanted. In the end, I feel like being patient allowed for me to find the perfect car. Everyone was nice and very accommodating, considering I became a regular at Germain for about a month! I am happy with my new car and put at ease that I also have a great warranty. Aso and the Lexus team went out of their way to make sure everything went as smoothly as possible!

o555d

Aug 2, 2013

This is the 3rd car I have bought from Aso. He makes the buying process very comfortable and pressure free. He listens to what you want and trys to match you up with the exact vehicle. He is polite,responsive and very knowledgable of his product. He keeps the process moving from the test drive, appraisal,the actual deal,financing and delivery.In my opinion he is a true auto sales pro.I have been buying cars from Germain for nearly 25 years and they always go out of theirway to make sure you are treated well and with respect.

hhjohnson

Jul 10, 2013

My husband and I purchased a 2010 Lexus HS250h. We met Aso on our first visit. He was not only polite & courteous, but was also very knowledgeable not only about Lexus vehicles, but had great knowledge in regards to their hybrid vehicles, which is what we were interested in. He was very attentive to our needs and answered all questions thoroughly. In between visits he was easily accessible and always answered our questions in a very timely fashion. We had our 7 & 9 year olds with us at each visit & Aso was wonderful with them, even allowing them to use his iPad at one point while we were waiting. Aso made this a very pleasurable buying experience for us. On both days when we arrived, everyone at the dealership was very friendly, greeted us immediately, held doors open, offered assistance, drinks etc. While Greg & Preston weren't working with us, both remembered our family from our previous visit & welcomed us back. The finance manager, Eric Welch, made the financing & paperwork portion of our portion a breeze and again was able to answer all our questions with great detail and was extremely friendly. We highly recommend this dealership and Aso Danso.

Melissa

Jul 7, 2013

I live in Cincinnati and talked to a salesman concerning a 40k Land Cruiser. We worked out some details over the phone, although he claimed he couldn't give me any information concerning my trade-in or financing unless I was sitting in front of him. Other salesmen from two different out of town Lexus dealerships had no problem starting both the trade-in and financing process over the phone. I have looked for a car for six months and was ready to buy, so my husband and I made the trip to Columbus. When we arrived the manager introduced himself and went into an unnecessary story about Land Cruisers being used in Africa and the supposed wealth of the previous owner of the vehicle. We looked outside to see someone using jumper cables on the vehicle to start it. My husband and I were immediately taken aback and knew they were trying to put something past us. We only drive Lexus and Toyota vehicles, which the salesman knew. The Land Cruiser sells itself and yet they attempted to divert our attention from the specific vehicle we were there to buy. We quickly figured out that the stories were a cover for the fact that the SUV was not ready to be sold. The tires and brakes were questionable and an interior knob was missing. Once we brought this to the salesman's attention, he quickly started offering money off the sticker price to compensate, without consulting the manager. He made light of the fact that they had overlooked details, such as the missing knob. The odd thing about him quickly offering to knock $1500 off the price is, when I spoke to him on the phone concerning price, he insisted he would only be able to come down $200. We asked him for the keys to my Sequoia and told him we needed to think about it over lunch. Time passed and we finally had to look for him and demand the keys to our vehicle. We called later to let him know we were not interested. I have dealt with other Lexus dealerships in Cincinnati and Lexington and have always been treated in the upmost professional manner. The manager and salesman at the Germain Lexus of Easton were an embarrassment to Lexus dealerships.

Nicoleruggieristone

Jul 5, 2013

Aso is amazing. He went above and beyond for me. He stayed way past closing time for me to make my final decision. And he was the reason I bought my car thru Germain Lexus of easton. Since then, he has answered all of my questions(even my dumb ones). He was very informative and has an infectious personality. Thank you so much. I love my Mercedes. You rock Aso!!!!!!!

Rob

Jun 14, 2013

Although I did not purchase a vehicle from Germain Lexus, it was a pleasant experience and I was treated well. They were very helpful, and worked very hard to earn my business. Would not hesitate to recommend them to others.

yhardwick

Jun 8, 2013

Preston was AWESOME to work with. He was extremely professional and caring. He made my car buying experiene at Germain very pleasant and joyful. I will not hesitate recommending him to all my friends and family.

Lahelsel

Jun 1, 2013

Preston was great to work with. While I despise buying a car due to previous experiences, this one changed my perspective 180 degrees. Preston treated both my husband and I with equal respect. My previous experiences, the salesman defers to the male. This was my car and decision and I was treated as such. Preston is honest and patient during our process. He is very knowledgeable and really authentic - you can instantly tell what you see is what you get. He touts himself as a consultant and that is how he acted. We appreciated all his help from start to finish.

conraew

May 7, 2013

Janet is wonderful. Will be back to look for her next car purchase. She has gone above and beyond to meet all my needs. Thanks so much.

4849eich

Apr 19, 2013

Jim Sellers was quite helpful. He took time to clearly explain features of the car we were interested in prior to our test drive. He was professional at all times. At no time was he pushy, which we appreciated. When we came to pick up our "new" car , he had everything lined up and it all went off like clockwork. He even helped us install a baby seat because our trade in car did not have the anchors for baby seats and we were unfamiliar with them. He took considerable time familiarizing us with the navigation system , setting up our Bluetooth with our phones , and answering questions. We were quite pleased with his excellent service!

ericschilder

Mar 18, 2013

Why I have given my rating.Just a quick note to say thank you to our salesman ,Preston Hutchins .Our first time to this dealership and we were met with a smile ,a lot of knowledge,and a great personality that cared about our car needs.Preston did a great job ,and we loved working with him as he helped us thru the whole car buying exp.We would recommend Germain Lexus team to any one looking for a car. Keep up the great work and we look forward to buying new cars in the future.Thanks Eric and Becky

GJPSSUPT

Mar 12, 2013

This was our first purchase of a Lexus and we could not be happier. Our salesman, Jay Jackson did an outstanding job of giving us "personal" attention and went out of his way to make us feel comfortable with all the features of our new RX350. Jay went above and beyond to make certain that we were satisfied customers and even came to our home to help us set up our garage door remote. Because of Jay, we are happy to be part of the Lexus Family. If you are looking for personal and genuine attention without high pressure, we would suggest that you ask for Jay Jackson to serve your needs. Germain, you have a good representative of your BRAND!

Schiska

Mar 5, 2013

From stepping onto the lot as a walk-in shopper to taking delivery of the newly purchased vehicle, this was a first-rate experience. In fact, after getting the decision down to two vehicles, it was the very positive experience offered by Germain that prompted us to write our check at the Germain dealership.

1lowdime

Feb 24, 2013

This was my first time buying a car from a dealership. Jim Sellers was my sales person. He and his team worked very hard with me to get me into that car i was interested in. Jim was very professinal, polite and made my car buying experience very pleasurable.

jnolan22

Feb 17, 2013

From my initial call to enquire about the car all the way thru to driving off the lot.... a 10!You can tell Germain is investing in his people... from professional training to the professional customer service and " experience " culture that is being driven in this dealership. Our sales representative - Preston was very knowledgable and accommodating! It was nice to have a representative who " customized " our buying experience to our needs vs. theirs... He spent as much time on any given topic ( car, finance, features, etc. ) as we wanted or needed. The finance process and experience was surprisingly fast & simple. Eric Welch was extremely professional and went out of his way to ensure we were happy!The little things that this team were what set them part from all others ... from the bow for my daughters car to offering to help with the processing of specialized plates to taking a few extra minutes to go over features of the car to ensure I understood them. Great job Team Germain - Easton !

jr1219

Feb 16, 2013

My daughter had bought a new Lexus from Aso, and when it came time to get my wife a new car I knew I wanted to buy from Aso. My daughter had a great experience with Aso. He didn't pressure her at all, but instead provided superior customer service and answered all of her questions. He did the same for me. I will stay loyal to Aso as my car dealer and would recommend him to anyone else.

jirene63

Feb 8, 2013

Working with Jim Sellers was a pleasant experience. He was personable and kind. He educated us about the vehicle we were purchasing and followed up with us after the purchase a couple of times to ensure we were happy and satisfied. The employees at Germain Lexus of Easton were very friendly and energetic. They made us feel like family and we trusted that they were helping us get a great vehicle at the right price. For someone who does not want to deal with car shopping or worrying about vehicles, it was really awesome to be catered to like they did and it was great to feel comfortable with the choices I was making. Great job everyone and thank you again!Jessica Wiegand

johncalow

Feb 7, 2013

We purchased a used BMW 530XiT from Germain Lexus. We drove from Grand Rapids Michigan. Aso Danso was our "over the phone" person that arranged the purchase and receipt. Unfortunately Aso was in a wedding and could not make it to our pick up day. In Aso's absence, we were plesantly welcomed by Preston Hutchins. Preston is a high energy guy that is a caring person. The car was detailed and ready for a "test drive". All went well thus, we proceeded with the purchase. Through the entire purchase Preston made us feel right at home.BUT HERE's the big thing. Mind you, this is a used car. In the process of driving it home and over the next couple of weeks, we found that the battery was old and not good. We contacted the used car manager Ralph Burgess. Ralph took care of the issue by offering to refund the purchase cost of a new battery. That is a company that stands behind their product. What a refreshing experience.If you are looking for an upper end nice car, you should stop by and give the guys serious consideration.

Josh

Jan 4, 2013

I wish we could have made the numbers work. Ted and Greg did what they could but it just wasn't in the cards. They treated me and my finacee with respect and courtesy. they didn't try to hide anything. Greg was very patient as we looked at a couple of cars. Ted, the sales manager, came out and spoke with us and made me feel better about their position. I would definitely put them at the top of my list when car buying. Great selection and great people.

MelPer

Jan 3, 2013

We have bought a new car with Aso and now a used car with Aso. He knew I was looking for a convertible and called me when he would get a convertible in. Aso is a very attentive salesperson and really wants to please everyone. He is very knowledgeable about the Lexus line and is just an all around nice guy.

WMeade

Dec 30, 2012

My job requires a ton of travel - over 30K miles a year which is tough on a trade in. I was looking for a certified pre-owned with low mileage and found it at Germain Lexus of Easton. I arrived early for my appointment but Aso was glad to take me on a test drive while Preston was with another customer. Once I drove the car, Preston knew what I wanted and really went to work for me to get an acceptable offer for my trade. And, lastly everyone was quite accommodating to my very patient 14 year old daughter. She was trying to hide her annoyance that she was going to be late for cheer practice. Preston was literally running from one buiding to the next in an attempt to expedite the paperwork. And, the entire sales team joined in to get us on the road. Thanks for a positive experience. Wanda Meade

farhannoorani

Dec 27, 2012

Preston was a pleasure to work with. Very helpful and honest. I would definitely do business again from this dealer. Very easy to work with.

John Holzer

Dec 26, 2012

I drove over two and a half hours to visit the dealership. I test drove the car I wanted. They appraised my trade in. I knew how much spend and Preston did all he could to get my deal done and I was out the door as a satisfied customer. I have bee a Lexus owner for over 17 years now and love my new purchase

angela.gartrell

Dec 23, 2012

Working with Aso was a great experience for us. We shopped at several different dealerships before contacting Germain Lexus of Easton, but at most of these places, the salesmen didn't appear to be honest or really want to work with us. Aso, on the other hand, did a fantastic job. He wanted us to be pleased with our vehicle selection and price. We live 2 hours away, so Aso took the time to take pictures of our vehicle and text and email them to us. He always responded to our emails and phone calls very quickly. He was thorough and friendly. He even drove the SUV we bought to our home in Dover. He made buying a vehicle a very easy experience. Thank you, Aso!

kellypillow

Dec 22, 2012

This is the second car I have purchased from Lexus of Easton. Obviously I am a satisfied customer!!! Just a few comments about my dealer Preston. He was very knowledgeable on the car that I was interested in buying even though it wasn't a Lexus. He made sure my questions were answered. I am a flight attendant and I was leaving on a trip to China. I didn't have a lot of time at the dealership before my trip and I was very interested in the car. He worked the magic and when I came back to town 4 days later the car was mine! I appreciate the effort that he put out to make sure that I received the best care and that I was satisfied with the way the sale was handled. I have always said that one day when my budget allows me to purchase a new car it will be a Lexus of Easton. Thank you so much!Kelly Holdren-Pillow

SarahAlasya

Dec 10, 2012

I had searched for a preowned lexus RX for a long time. I had one in the past and loved it. I looked at almost every pre-owned RX in the area. Finally Easton got one in and I had stayed in contact with Aso so I told him I would be in right away. He spent a ton of time with my husband and I. Answered all of questions, was open and honest with us, very down to earth and friendly. He is a confident sales man without being cheesy or overbearing. Both my husband and I are in sales so we had to play hardball with him but he did a great job with us and in the end I felt confident and very happy with our purchase and the price of a 2007 lexus RX400h hybrid. I went in knowing nothing about hybrids and Mr. Danso helped me make the decision to buy this car without pressure. He is very knowledgable. I highly recommend Aso and will be buying more cars from Lexus of Easton and Aso Danso in the future! Thanks for all of your help!

wtmcc825

Nov 7, 2012

I recently purchased my third Lexus. I have been well satisfied with each car. The last two were sold to me by Janet Jamison. She is extraordinary! She knows the product throughly. She answered my questions completely and with candor. And the "service after the sale" was more than any customer would have a right to expect. On instance: I couldn't get the garage door opener to work. I followed the directions in the manual to synch my hand held one with the new car's. Janet talked me through it several times with no success. Finally on a Thursday afternoon she insisted that she would come to my house and we could work together. She had to work on Friday and Saturday, but would come on Sunday, her day off.

bell673

Nov 2, 2012

I strolled into the pre-owned department with my mom on a rainy saturday morning in hopes of finding a used Lexus IS 250. I had my guard up because this was my first experience buying a used vehicle, nonetheless a Lexus, and was cautious that a salesman would try to talk me into something I didn't want or need. Preston spotted my mom and I and right off the bat put me at ease! He was extremely helpful, pleasant, and knowledgeable. He went out of his way explain details to me about any questions or concerns I had, and was just a genuine person! We spent about 4 hours at the dealership, and I think my mom enjoyed the day just as much as me because she got to shoot the bull with Preston while he was getting me set up with purchasing my dream car. Infact, the car I purchased was just driven onto the lot 1 hour after I got to the dealership that morning. Preston has a customer for life, because when the 2013 IS250 comes out, I'm coming straight back to him, and when I reach the point in my life of needing carseats, I'm coming back to him again for an RX300. Preston is awesome!!

1st Lexus

Oct 4, 2012

As a first time Lexus buyer, I was pleasantly surprised that when I first walked in, I was greeted by a receptionist who immediately got a salesperson to help me. He came over and was very warm and inviting and asked how he could help me in my search for a car. He didnt push and offered his opinions and advice. I ended up coming back a couple of weeks later and purchased an new IS and I absolutely love it.

Happy Customer

Aug 14, 2012

I bought a used Nissan from BJ Harris at Germain Lexus yesterday and it was the best and fastest car buying experience I have ever had. He was a straight forward sales person, and really friendly. He didnt waste my time and play games. Everyone I came in contact with at this location was very friendly.

TboucherCW

Jul 16, 2012

Very good and friendly. Only negitive was when the car was delivered it was on 1/4 tank.otherwise good Glad I found the car

reams5x

Jun 29, 2012

I recently purchased a used non-Lexus brand car from the dealership and my overall experience was fantastic. The staff was professional and made the whole process painless.

sheumas

Jun 25, 2012

The first day I visited the dealership Bryan Jordan took me on a test drive of the car I was interested in. He gave me a lot of good information. When I told him about other cars I was looking at he had nothing good to say about the car or the dealerships that offer them. When I asked about options in colors so I could get the car I wanted he didn't really listen. He didn't offer to check their other location I had to ask. He didn't offer to look for a dealer trade, Bryan wanted me to settle for what he had available on the lot. I felt like Bryan wasn't willing to put in any time to help me get the car I wanted and I felt like I was spending too much money to compromise. I would not recommend this dealership to friends.

talk2les

Jun 21, 2012

Jim Sellers was particularly patient with me for the week I took to buy, and also followed up with a call few days later. I went back with some questions on navigation, and he had another sales rep help me as he was busy with another client.

mdover3

Jun 18, 2012

I came to the dealership today just browsing after seeing a pre-owned Mercedes they had on the lot. Out of the corner of my eye I caught attention to a beautiful 2009 IS250. Immediately Jim came out and helped me out with all my questions. I had no intentions to buy today but the overwhelming level of professionalism drove me to purchase the car. I couldn't be happier with the deal I received and the level of respect I was given. I would highly suggest Germain Lexus of Easton and Jim Sellers to anyone.

drwarden1

Apr 29, 2012

Aso was by far the most professional, knowledgable, and down to earth salesman I have ever met. He absolutely exceeded our expectations. Prior to our arrival Aso knew we were strapped for time and he respected our time constraint. He worked diligently to provide us with the information we needed very promptly. This is our first Lexus and I'm sure it will not be our last thanks to Aso. Germain Lexus of Easton should feel very privileged to have Aso as an employee.

dadiehl34

Apr 16, 2012

Erika went well beyond the call of duty to find us the make and model of used car that we were looking to purchase.She also found it in a low milage extremely clean car within our price range.She is the most pleasant, non-agressive, helpful, understanding carsales person that I have ever dealt with.My wife and I are both sixty years and have purchased many cars.

mjefferson37

Apr 4, 2012

Eric was by far the best salesman I have ever dealt with. His ability to provide details regarding the cars condition was spot on. Most people don't normally fly some where to purchase a vehicle, but Eric provided me with that level of comfort. He picked me up at the airport and arranged all of the details for the purchase. The car was "as advertise" and I was and still am a very happy customer. I would go out of my way to buy another car from him. I wish all of my car buying experiences were this good. Thanks Eric.mj

whevans3

Mar 22, 2012

I saw a car I was interested in on Car.com being sold at Germain Lexus of Easton and checked it out on a whim to see it in person one night. Erika greeted me instantly and was very friendly from the beginning. I wasn't able to purchase the car that day and I was going out of town for a week, but when I returned, Erika remembered me, remained extremely helpful and courteous throughout the process. Everyone we dealt with during the purchase and finance of the vehicle was very professional, but Erika made the experience a good one.

Jeanne Weinland

Mar 19, 2012

I dislike buying a car very much...but my experience with Aso was actually FUN. He was so personable, fun, great sense of humor, honest and genuine that I felt like I gained a friend. I can honestly say I have never had an experience like that in buying a car in the past. I will definitely call Aso when we are in the market again (and I expect to stay a loyal Lexus customer for a long long time!).jeanne Weinland

stephen.kelch

Mar 17, 2012

Preston is a great person and I really enjoy working with him. This is the 2nd car I have purchased from him and the experience is always enjoyable and very imformative. His knowledge of the product is extensive and he always helps guide me in the right direction. This is the third time purchase a care from Germain Lexus of Easton and I'm already looking forward to buying my next car. Thanks, Preston for doing such a fine job. Thanks - Steve Kelch

JKATUC

Mar 14, 2012

Preston Hutchins was fantastic to deal with when it came to purchasing my pre-owned Lexus. I made the trip to Germain from Cincinnati because the car was priced right and Preston's feedback over the phone was not only sincere but ultimately very accurate. He gave me all of the information I needed within minutes of my request and was diligent in following up with phone calls, including the day after the sale to congratulate me. I would absolutely recommend Preston and Germain to my friends and family. Preston was knowledgeable beyond description and took a sincere interest in making sure that I was aware of all of the features of the car I was purchasing. It was great to work with someone so passionate about their work and life in general. Two thumbs up!!

Trishia

Mar 10, 2012

I was looking to purchase a new Lexus ES 350 so I sent an e-mail to the dealership and received a response within an hour - which included both an e-mail response and a telephone call. I scheduled an appointment to view and test drive a car as I had not purchased a new car in 9 years and will admit that I was a little hesitant to get the process started. The meeting was great with "NO" pressure to purchase a car -plus they were able to answer all of my questions.

sydbrat

Mar 9, 2012

I went to check out a used 2006 Honda Pilot which is listed in Autotrader for ~$16,900. Before even looking at the car, the sales person started talking about the pricing, how their dealership is fair and honest. After checking out the car, the sales person tells me the price is what is listed on the car's window which was $17,900 and he cannot go down on the price. I told him about the autotrade price, which they posted, and after seeing that value he says that's his price then and he cannot go down with a snobby attitude. He explained the market is very good. They are already breaking records as of March 2012. There is no room for negotiation. He didn't want to even talk further about the price. This was the similar experiece when I first visited them 7/8 years ago. So I will let you decide if this is the type of experience you want to have as a buyer. I didn't like it. This is not how a trained professional sales organization work. They can say they are the "Germains" but that doesn't mean a thing for the customers.

Loubo55

Feb 29, 2012

Aso was very knowledgable and was an excellent communicator in terms of the car we were purchasing. Ask for Aso-you won't regret it.

Dana McCue

Feb 28, 2012

Both Ted and Preston were professional, knowlegable, and enthusiastic. They were as excited about my purchase (BMW M5) as I was. Ted gave me an excellent price for my trade in. Better than an offer from Byer's Imports. There was no haggling. We had a deal in 10 minutes. Preston knew all the characteristics of this vehicle. He was genuinely excited that I was buying this rare high performance vehicle. Why he even offered to occasionally drive it for me to insure that the valves didn't get "sticky" from a lack of high revving! I assured him that I would keep the car fully excercised. This was my first experience with Germain Lexus, although we previously purchased a Cadillac SRX from the former Germain Cadillac. I would recommend the dealership to my friends. Everyone I met seemed genuinely happy to be working there. I know from my past working experiences that high employee morale is tough to achieve.

Roy Strawser

Feb 19, 2012

Preston was very personable and friendly - didn't pressure. Enjoyed talking with him. All the other associates we encountered were friendly as well. Would recommend Germain to friends and family.

SeanOzig

Feb 15, 2012

From the moment I walked in Erika was excellent. She attended to my needs in a car and was very insightful about the types of cars and their benefits. She is very knowledgeable and was only concerned with getting me the best deal possible. She took pictures with me and was able to carry on great conversation that had nothing to with the vehicle which was nice. This experience was a direct reflection of everything the company stands for. There was not an associate in the office that was not friendly and intelligent. They are good people and they know how to keep their customers happy.

sbeal333

Feb 11, 2012

We stopped by to check out a used Honda Pilot. We were greeted by Erika, who worked with us to purchase the vehicle. She was helpful, friendly, and knowledgable beyond our expectations. Next time we need a used or new car, I hope she is still there to help!

ryryu

Feb 10, 2012

Our buying experience was a great experience, which was in large part due to Greg Saylor & Germain of Easton. He really did a great job at listening to what was important to us and making sure he satisfied our needs. Greg worked with us instead of the typical sales experience of working against us. I would recommend anyone to visit Germain Lexus of Easton and make sure you ask for Greg!

slsower

Feb 10, 2012

Our used car buying experience with Greg was superb. He really took the time to get to know our needs and what was important to us in a vehicle. His follow up has been excellent - he's kept his promises. We would recommend Greg to any of our friends and relatives interested in buying a car.

bpettit

Feb 8, 2012

We stopped by Lexus of Easton with all of the intention of purchasing a certified pre-owned RX 350. My husband and I were greeted by Erica Lee and thus the story goes, First of all we must say that she has total knowledge of her product and inventory. When you pair this with her enthusatic pesonality she was a pleasure to work with. After discussing what we wanted in this suv, Erica suggested that purchasing a new RX might be a better choice. Now keep in mind that Erica works in pre-owned sales but took us over to new car sales and continue to help us find that perfect "stargazer" black RX350. We picked up our "New" RX on Christmas Eve. at 10:30 am. Erica met us over at new car sales and took excellant care of us. She walked us through the entire operations of the RX,including all of its bells and whistles. Miss Erica Lee is truley a valuable assest to the Easton Dealership. Erica has continue to follow up and make sure we are enjoying our new RX. Erica, you ROCK!!!

wapes81

Feb 4, 2012

I am writing this review for my father due to him not having a computer. I was a part of the buying process with my dad. My Dad was in the market for a used SUV that was on the lot. As soon as we walked in the door we were approached by Sales Expert Erika Lee. Erika was everything you could ever want from a sales professional. I give her a great rating and would recomend her as a sales professional to anyone. Thank you for the great service!

ksylvester

Jan 30, 2012

Purchasing my used Lexus was by far the most pleasurable, hassle-free car buying experience ever. The price was fair and the staff was extremely friendly. Greg considered what I wanted to spend and the features I was looking for putting me in a car that was exactly what I was looking for and that I really love. Every single person we delt with made us feel important and listened to us. Erika Lee brought us there and Greg Saylor spent numerous hours finding us the right vehicle. The perks of owning a Lexus purchased at Germain and the customer service delivered is exceptional. I will definitely purchase my next Lexus at Germain!

mattbateson

Jan 30, 2012

This was my first experience purchasing a vehicle from a Lexus dealership. I don't think I can ever purchase a vehicle from anywhere else after the experience I had purchasing my first Lexus. The customer service was absolutely amazing and the whole experience of purchasing a vehicle was very relaxed and enjoyable. I had the pleasure of working with Erika Lee who made the whole experience of buying a car fun. Erika was very personable, attentive, thorough, friendly, and able to make me laugh throughout the whole process. Thanks Erika for making my buying experience easy and fun.

sudhoffcraig

Jan 26, 2012

I was very happy with Aso and how he had everything organized when i arrived at the dealership. I live 2.5 hours away so we had to communicate through the phone, and i know that isnt the easiest thing to do but Aso did a fantastic job. I was very impressed with how he handled everything. I highly recommend Aso for selling you a car, you will not regret it.

CSJsweet

Jan 6, 2012

Aso was very professional, easy to talk to, real, and extremely attentive to my needs. This is my first experience with the Lexus brand and it absolutely lives up to its fantastic reputation. Germain is the BEST. The family company continues to take care of all their associates who, in turn, take care of their customers-proof of the positive culture their brand has created. Aso is living and breathing Lexus! He convinced me that it was the best brand out there, but I didn't feel pressure to buy or make any quick decisions. Everything was on my time. He even offered to come to my office to swap cars when my car wasn't 100% ready. Most importantly, my husband and I had fun getting to know Aso. Because of our experience with him, we will never leave the Lexus family.

Donna Reed Realtor

Jan 5, 2012

The process of purchasing my first Lexus GX 460 was made easier and more enjoyable by working with Alyssa Shea, than many other people I met in other dealerships as I shopped around. Alyssa did a good job in presenting the benefits and cost effectiveness of owning a GX vs other vehicles I was considering. I am a Realtor and you cannot really "sell" me something unless I think and believe the value is there, and the product is right for me. I was in no hurry to purchase, and could have even waited another year, but Alyssa worked to inform me when vehicles I liked came onto the lot, and then negotiated a good price on my new Lexus and trade-in that was extremely satisfactory to me and my fiance. He does all the additional research to be sure we are getting the best product at the best price, so I have no doubt we did. Alyssa filled in any gaps at the appropriate times to provide information from other sources as to why I would be happy to own a Lexus. I am indeed happy to own my 2012 Lexus and will be extremely proud to drive my clients in it. The experience of working with Alyssa made it all smooth and easy to step up to a luxury vehicle every day. She kept in good but not nagging communication throughout the process. The other staff in different roles at the dealership also informed me of their support,throughout and upon the completion of the sale, giving me even more confidence in my choice. I am still amazed at how much I enjoy my new vehicle, and am glad to have been helped by such a conscientious sales person.

wyonative

Jan 2, 2012

It was a great experience working with Aso. He was professional and honest with all of the details of the sale. It was my first experience with the Lexus brand and I was very impressed. I would recommend that anyone considering a Lexus at Easton to contact Aso.

melaniemwilson

Dec 21, 2011

Working with Erika was about the most stress-free and rewarding car buying experience I have had. She went out of her way not only to help but to ensure that I got every single thing I needed and wanted. She is very knowledgeable about the vehicle and brand. Dealing with her was a pleasure; she is more than delightful. She continues to provide information and assistance after the sale. I would recommend her to everyone I know and would purchase from her again in a heartbeat.

DEANMARK

Dec 16, 2011

EXCELLENT EXPERIENCE AS ALWAYS. This is our 2nd Lexus and both have been purchased at Germain Lexus of Easton. Starting with Preston Hutchins(salesperson), he is very helpful, professional and made the initial contact and sales experience a great one. I will definitely refer all my collegues, family and friends to Preston to purchase a vehicle at Germain Lexus of Easton. Ralph Burgess(pre owned managaer)provided me a very fair value given for my trade and he double checked to make sure the transaction and experience was excellent. Ken Collins(finance manager) and Lynn Starcher(after market manager)were very helpful with providing a great experience with options available and completing the paperwork on the sale. Ted Santagata(pre owned manager) and Kevin Daniels(service advisor) made sure the vehicle exceeded all expectations for a Lexus Certified Vehicle. We still own the first Lexus we purchased here in 2001 and plan on driving it for many years to come(the maintenance on this vehicle has been very affordable along with the great service experience for the last 10 years. In my opinion, there is no other dealer that can or has compared with the level of satisfaction that Germain Lexus provides and I look forward to continue our relationship and stay in the Lexus Family forever.

kbeaty

Dec 13, 2011

What a great experience my husband and I had purchasing our first Lexus from Erika Lee. She was very knowledgeable and helpful through the whole process! She is very pastionate about her job and getting what the customer wants. Would definetely recommend her to friends and family and will probably buy our next Lexus from her.

glasses

Dec 5, 2011

My husband and I just bought our first Lexus. Aso was extremely knowledgable and answered all of our questions in a professional and confident way. We felt he was being truthful and honest about every question and was there to make our experience a pleasant and fun one. We were not looking forward to the car buying process but Aso actually made the experience exciting and fun and we felt assured about all of our choices. We would absolutely recommend Aso to anyone! I appeciate Germain for having a person like Aso representing the dealership!

evarg

Dec 1, 2011

Great experience in buying a car from Aso at Germain. His knowledge of the product & his communication style made it very easy to understand what I wanted to know about the car I was considering. He is an amazing salesman - somehow he made me feel great about spending money! Seriously, he is very good at what he does & made me feel like a guest in his "home". I would buy from Aso again.

jacqmwhit

Nov 29, 2011

Aso was a very good salesman. I would have to say that one of the reasons I bought the car was because Aso was not pushy. He did not make me feel pressured to buy the car. He presented the car to me in a pleasant manner, which I thought was great. He was helpful and had a great personality. I trusted that he was telling me the truth about the car. Not your stereotypical "used car salesman" approach. I would buy my next car from Aso.

Ktlangmeyer

Nov 29, 2011

Melvin helped me on the phone prior to visiting Germain Lexus. On the way to see the car we had my daughter repeat over and over "Melvin we are not buying a car tonight". When we got there and saw the car my daughter said to Melvin "We are so buying this car tonight". We did buy the car and Iove it. During the purchase I met Aso Danso. Even though he was not my initial point of contact he has become my go to guy at Germain. I know I can call him with any questions and he has even helped coordinate service for me. I will gladly refer friends to Aso and plan on purchasing my next car from him as well.

sfis250c

Nov 22, 2011

Recently purchased a 2011 IS 250C. Alyssa Shea was the sales representative. She was outstanding. She answered all the questions we had, either personally, or obtained the answer from someone else at the dealership. She was very patient with me, and I say that because I do a lot of homework before purchasing a car, both about the model and the finances. Bottom line...........it felt like we were buying a car from a friend, not the more typical hard pressure sales people we usually encounter.

cmrose4878

Nov 21, 2011

We came to look & drove off the lot with 2 used cars. Aso was very attentive & knowledgable. He had our hands-free phones set up before we drove off the lot. The only less than desirable part was the wait for the finance part -- which we know was unique with our buying two vehicle & in a business name. We were offered drinks but we should have left & come back later or next day. I am sure neither Aso or us knew it would have taken so long. So I would suggest that be an option for next time he sells two cars at one time. Overall we had a very good experience and we were not pressured or hassled - which we loved. Overall a pleasant experience.

dansmith01

Nov 21, 2011

After a short amount of time had passed, I was eager to test drive the new Lexus CT200h Premium. After being told that they had none in stock - I suddenly recieved and email that said there were 3 nearby. I immediately jumped on making sure I got on the one of the sales guy's calendars. Thankfully, Mr. Havey took care of us, despite feeling discouraged at times. Seeing the car, driving it, and Mr. Havey's overall help with everything, I am glad I chose Germain Lexus of Easton! My partner and I are happy now that we walked in when we did and we did business there, rather than at another location. From taking care of us when we first walked in, to staying late to deliver the car when the deal was finally complete, Mr. Havey was there. The following day, on the drive to my parents I thought about the process of buying a new car and happily satisfied, I am glad that I met Mr. Havey. I love the my new car, my new Hybrid I love that it is comfortable and most of all, I am glad I get to step things up, saving the planet from harmful emissions and on gas!I emailed Mr. Havey Monday morning, we'd bought the car Friday night, thanking him for all he'd done. I also said, "No one ever wants to sit around waiting for their customers in a store to finish shopping, so we both appreciated you staying over and delivering our new CT!"I also said, "thanks for all youve done and all the service I hope youll provide in years to come." If it hadn't been for Germain Lexus of Easton and having those cars there, I wouldn't have made a purchase...and I wouldn't have met Mr. Havey! Thank you!

TPM

Nov 11, 2011

Aso is by far the best salesman I have ever worked with. He is knowledgeable about the cars he sells, ridiculously quick to respond to questions, and has his customers best interest at heart. I live over two hours away and was able to purchase a car with as much ease as if Aso had been down the street. My next car will be purchased from Aso, I can't imagine going anywhere else.

travelr

Nov 10, 2011

This is the 2nd car I have bought from Aso.He listens to what is important to you throughout the buying process. I would buy another car from him

Brian Pahl

Nov 7, 2011

I emailed them about a used Ford Explorer Sport Trac that was at this dealership and was called the next day by Erika Lee and made an appointment to come and check out the vehicle. I was greeted in the parking lot by Erika and went on a test drive. I warned her that I was very picky and that selling a vehicle to me isn't very easy. She was very patient and worked with my requests without a fuss. The finance paperwork was a little slow as they were very busy and the vehicle could have been detailed a little better but for everything being done in one day it was a good experience.

jwickert

Nov 6, 2011

Aso was very friendly and easy to work with on my certified used car purchase. Aso made me feel comfortable and was extremely helpful during the purchase process. I would highly recommend working with Aso to any of my family or friends.

Laniludwig

Nov 6, 2011

Alyssa was very knowledgable and if she didn't know the answer to something, she would find it out. She wasn't high pressure or a fast talker and we really liked that. It was nice to have a salesperson that seemed sincere. She did a great job!

meadebakes

Nov 6, 2011

Aso Danso went out of his way in every way for me. He has continued to care for my satisfaction even one year after the sale. He is always friendly and will still do all he can to help me when I visit the dealership for service. He has made everything easy and enjoyable in purchasing and servicing my car. I have never worked with anyone quite like him and I hope he stays at Germain Lexus so when I am ready for my next purchase, I can count on him to help me through the process. Aso is a gem!

bucksfan88

Nov 3, 2011

I was very hesitant when I went to look for a new car, but I felt like family at Germain! Everyone is so kind, and they do not pressure you into anything. I recommend all my family and friends to go to Germain!

CathyH

Nov 3, 2011

Aso Danso was very helpful to us as we searched for a used vehicle. We spent a good deal of time studying information on a number of makes and models. Aso gave us the information and the sources needed to compare quality and value. He took the time to help us find the right vehicle for our needs and budget. He was friendly and courteous and genuinely interested in high quality customer service. We are extremely pleased with our decision and would return to Germaine and Aso for future purchases.

jgwinn1

Nov 1, 2011

Aso was an exceptional salesman to work with. He was very honest and knowledgeable. Buying a car with Aso at Lexus of Easton was quick and easy. We drove a long way to the dealership so it was nice to have them expodentiate the process so we could get home with our new car. I have no doubt we will buy another car from Aso.

whench

Oct 31, 2011

Aso was great to work with. He engaged with my children and made the experience of getting a car as painless and easy as possible. Thanks Aso!

darinwatkins

Oct 29, 2011

WOW! Bob Havey - what can I say but THANK YOU! Your approach to car sales is very refreshing! I compliment your "layed back" style and product knowledge that found me a QUALITY used car that will fit all of my family's need. You know the financial struggles we are going threw and yet you treated us like we were buying a $100,000 car from you. You truly treated us like family. When there was a small stereo issue - you went out of your way to make sure my speaker was replaced. Even though- you sure didn't have to- to the point of allowing me to drive your personal car, not once but TWICE when my car was having the speaker installed!Top notch service, great dealership and the right sales person who made us feel like family! That is why I have already referred someone to you and there are many more to come! Your friend and client for life- and we will be back soon to make the big purchase! THANK YOU BOB!!

DONNARAKES

Oct 27, 2011

Germain Lexus of Easton does it right! I don't buy anything on a whim (just ask Aso)and I never thought I could afford a Lexus. Aso was very friendly, patient and never rushing me into making a decision. Aso found me the perfect RX350 at a great price. Aso knows what a Lexus is and Germain is lucky to have him on their team. I would recommend Aso to my friends and family.

kshiv53830

Oct 26, 2011

Aso Danso was a pleasure to work with in many ways. I had just started looking at Lexus vehicles and did not want the high pressure sales that sometimes comes with dealerships. I found Aso's product knowledge very sharp along with his easy going personality made it easier for me to make my decision. He took the time to get to know me a little and find out what my priorities were with regards to buying a car. I believe he is dedicated, hard working and committed to helping people make the best buying decision for themselves. I plan on buying again from Aso down the road.Suzanne Shively

jdworley

Oct 21, 2011

I came to Germain Lexus after my wife got her RX350 there. Her experience started with a new salesperson, and if not for Aso Danso I know she would have left without a car that day. Aso saved her day and made such an impression on her that when I found myself looking for a new car I knew exactly who to call. Aso is professional, courteous, genuinely kind, and a real pleasure to work with. He was able to answer all of my questions effortlessly and really helped me find the perfect car. On top of that he helped me get a great price. I have told several people how great it was to work with Aso, and I'm sure we will look for him the next time we are looking for a car.

qbobpham

Oct 20, 2011

Aso was very professional, courteous, and friendly. I bought a Lexus SUV from Aso because he provided exellent customer service. I am very pleased and will come back for my next Lexus. Germain is fortunate to have Aso representing them.

Sojibe

Oct 14, 2011

Mr. Danso was very professional and friendly. I felt like I was working with a sales person who was looking out for my best interest. He negotiated the best possible deal for me. I truly appreciated his service.

jdcadl

Oct 13, 2011

Professional, up front and overall a great experience. I would highly recommend him!I bought a 2008 Lexus R400h. No suprises and exactly as represented. Since I live far way, we met half way for delivery. Everything was great.

chuck-lewis

Oct 12, 2011

Aso did a great job of listening to what my needs were and then over delivering on what he promised would happen. I live in Nebraska and bought the car without seeing it mainly because I lacked the time and felt Aso was simply shooting straight with me. Quality, Value (great price), and top notch customer service - hard to beat that combination!

YamaBice

Oct 12, 2011

My wife and I had the pleasure of meeting Ted in the course of working with Aso Danso to purchase a pre-owned Lexus. As pleasant as the experience was with Aso, it was equally pleasant with Ted. Like Aso did, Ted welcomed us to the Lexus Family, and he took the time to get to know us. He stressed the importance of "service after the sale," which I greatly appreciated.

cvanzant

Oct 5, 2011

Aso Danso was great to work with and answered all my questions regarding my car purchase. He is very knowledgeable, friendly and professional. He assists me with scheduling routine service and is available to discuss any questions I might have. When it's time for me to upgrade to a newer model, I will definitely ask for Aso!

common

Oct 2, 2011

Aso Danso was great to work with and made purchasing a new car very easy. He is very knowledgeable, friendly and professional. He has continued to follow up with me making sure I am happy with my purchase and discussing any questions I might have, etc. I will ask for Aso when making my next purchase.

Eihaunn

Oct 2, 2011

Aso did a great job communicating through the whole sales process. Our purchase was stress free and very pleasant. The entire dealership conducted itself in a professional manner. It was everything you would expect from a Lexus Dealership and more! Thank you Aso!

buzzbishop

Sep 30, 2011

I normally do not like the experience of buying a car. This experience proved to be an exception to the rule. I have bought quite a few cars in 40 plus years and this was by far my best experience. I was not familiar with Lexus as more recently I had purchased 3 Accura's for my family. I was in the market abruptly as my car was totaled in an accident...went to the Accura dealer and was about to by my 4th Accura when I decided to at least look at Lexus of Easton to have a comparison....To put it simply, I bought a Lexus because of Aso Danso...he is by far the best car salesman I have ever met...and the better news is the service and attention after the sale was as good or better than the sale itself ...and guess what I love my Lexus !!! I will never by a car from anyone other than Aso !!!

capnlinz33

Sep 30, 2011

I had been looking for a SUV for my wife. she had a 2000 Jeep Grand Cherokee with way too many miles. I had been searching most the summer to put her into something nice, new, low miles and descent gas mileage (now easy to do with an SUV. I had mostly been searching online, when my wife expressed on her fondness for the looks of the Lexus. I realized the expense of one but also realized that my wife would never consider purchasing one. But, She is well worth it. I submitted online to several dealerships and on Sunday evening received phone from Lexus of Easton. A very polite man by the name of Aso Danso. Aso talked about my preference of vehicles and assured me they had a variety of vehicles that would meet my needs. we set a time for a visit.... My wife was still unsure of the price of a Lexus being more than what she wanted to spend on a vehicle, so the first visit I decided to make on my own. My description of Germain Lexus dealership upon arriving i can only describe as 5 star! A used car lot that resembles your top of the line auto dealers. I was met outside beside the suv's one of the sales reps (Erika)who helped me with the suv's was very polite and knowledgeable. She stayed and helped me out until Aso arrived.Aso was kind positive and never once pushy (All great qualities in a person). My first test drive of the RX 350 was great, But Then Aso brought me to the RX 400 H, Immediately I loved this car. Aso Took his time explaining all the features and was very patient with me, even when I was confused with some of the details the the Hybrid (what is up with no engine noise at start up). Since this Vehicle is for my wife, Aso and I setup a date for us to get together the following Saturday afternoon. I informed Aso that my wife would be a hard sell, and if he wanted to make to make this deal happen, he would have to bring his "A" game. That evening I filled my wife in on everything that I saw at Germain Lexus. I enjoyed everything, right down to the restrooms. I told her of Aso, letting her know that I NEVER felt like i was a number, they treated me like we have know each other for some time I was very comfortable with them. Upon arrival Saturday, I let my wife know that there isn't a final sale unless she is completely happy... It took awhile before met up with Aso, not because he was hiding from us or ignoring us. he was with other customers, and literally running around the place helping his other customers (I can appreciate that in a person). He shown my wife both the RX 350 and the 400 Hybrid, Test driving both. Once again, Aso was very patient with all my wife's questions, Which took approximately three hours. Aso handled everything with patience and charm. Now our decision came down to the two cars (the RX's). Aso crunched the numbers on both cars and when it came down to it, the Hybrid was the better deal... with Lexus we received a far better deal on a loan than we did with our own bank. Unfortunately, we could not finalize everything that day (A previous engagement had us leaving before we could finish all the paperwork). We came back the following week to finalize everything... Aso programed the cars handsfree Bluetooth and explained how the system operated for my wife... When we were all finished for the evening, I personally felt that my wife and I had made a great investment on a used vehicle. Fit and finish this in excellent Condition. Just love it... We haven't totally tested everything yet, but we are looking forward to finding out the MPG. As for the downside. It is a bit pricey but I believe you get the options for the price. The real big thing is Aso needs to be a triplet!!! that way EVERYONE can enjoy a great LEXUS experience!!! It Is my opinion to everyone interest in a great vehicle, From A great dealership, visit Germain Lexus Of Easton. I guarantee you'll enjoy your time there... Thank you Germain Lexus, and Thank You ASO DANSO!!!Can't wait for our next RX (or, Maybe something for me)! The Capn

pcljao7

Sep 28, 2011

Josh was very nice and accomodating but I have a real problem with the cost of a new alternator. I checked with a Buick dealer I know to inquire what the cost of a new alternator would be on their most expensive sedan. An alternator on an Enclave would be between $250 to $300.A Lexus ES 330 is nice but I was charged over $600 for the same part. Is the loaner car that expensive to make up the difference?

SCouch

Sep 22, 2011

After doing alot of research into what vehicle I wanted to purchase, I started to search for 470's on autotrader that were certified pre owned. I am a truck driver so I was doing this while I was still out on the road. I contacted germain lexus of easton and from the very beginning they were wonderful to work with. I had considered purchasing an escalade before my 470, and the cadillac dealer wouldnt even return my phone calls. I am fairly confident this was due to the fact that I told them I was a truck driver, so they automatically assumed I didnt have the money and wasnt serious which really bothered me. From the first online conversation I had with germain lexus of easton, they were curtious and tried everything they could to help me and answer all of my quistions. I was soon contacted by Mr. Aso Danso who asked me what I was looking for and how he could help me. I told him I was a truck driver and I wouldnt be home for a few more weeks. He said that he would call me the day before I got home to go over their inventory and set up an appointment for me to come up and have a look at what they had to offer. I was half expecting them to blow me off like the cadillac dealer did, but he actually called. Aso was great to work with and very pleasant to be around. He was very knowlegable about the vehicles I looked at and was happy to answer my quistions. After my experience with Mr. Danso and germain lexus of easton, I would say that I will most likely be a customer that will return again and again.

germainkunk

Aug 31, 2011

This was such a wonderful experience from the on-line assistance through the in person interaction, the staff was very helpful, friendly, and not overbearing. Erika Lee was amazing and very good at what she does! We literally spent the whole day there, but it was worth it becuase we left with exactly what we were looking for, with great knowledge of the product and inventory, and the patience of the staff! We didn't even realize the day went by. I am definitely recommending this dealership to all friends and colleagues. Since our purchase, they have been nothing but accommodating and feeling welcomed is very important to us. Yay for Germain Lexus of Easton!!!!

dwilli1398

Aug 19, 2011

My salesperson, Preston Hutchins gave exceptional service. I was browsing car lots until I had the good fortune to meet Mr. Hutchins. He listened carefully about what I was looking for. To my surprise he called me the next day and said he had a car he thought I would love. At his urging, I showed up that day to look at the car. Imagine my surprise when it did turn out to be the car that I chose. He provided me with data and research about the car and made sure every detail was attended to. I enjoyed my experience at Germaine Lexus at Easton!

mlw723

Aug 18, 2011

I recently purchased a 2011 RX350 from Germain Lexus of Easton. I love the vehicle, and the sales person, Alyssa Shea was very helpful and dedicated in finding answers to any questions that we had, and in locating the vehicles that I or my husband are / were interested in. Alyssa assisted me in learning about and setting up the options in my new RX, and she follows through with what she says she will do, such as letting me know about the New Owner Welcome Event.I have dealt with Germain Lexus for the past 6 years (I bought my previous 330 from them), and I have been very pleased with their customer service and maintenance. The staff is always friendly and professional, and I love the "free" car washes. :-)

thehaugens

Aug 18, 2011

Worked with Alyssa Shea- very knowledgeable and sincere. Had contacted me about a LS 460 I had given specific wants on. New-young but very confident in her ability to help me.

SLM5

Aug 13, 2011

My review is a little slanted in that I drove 100 miles to purchase this vehicle, but if it hadn't been right I would still have gone home without it. As it was, the vehicle was right, and the purchasing experience was the best of my life. This was my fifth auto purchased from a dealer, and I felt comfortable and secure , and even happy just to have visited the dealership. My salesperson, Erica, made me feel right at home from the start. Her ebullient personality drew me in from the start and I soon felt like I had know her for years. On the drive home I realized that something seemed odd. After examination I concluded that I was not experiencing a release of tension. There had been none. What I did feel was the exuberance that had rubbed of from dealing with my salesperson. Thank you Erica, and thank you Germain Lexus.

Melaniehankinson

Aug 11, 2011

Great customer service!!! I even had to fax something for work and they did this while I waited. I will come back here for sure.

ftballkru

Aug 8, 2011

We went to Lexus of Easton to buy our first Lexus SUV. We had been looking at RX 350's for 3 or 4 months and decided the time was right to buy. We stopped at Lexus of Easton to check out a car that was listed on their website. Erika met us outside and said that the original car had been sold but would we like to look at another one. She walked us through the entire car and what everything did and how to operate it. We decided to wait on that car and kept looking. Erika continuously stayed in contact with us the entire time. She let us know that they had a car coming in that was the exact car we wanted. After looking at 3 other vehicles at other dealerships (with far inferior customer service), we decided to put a down payment on the car that was coming in. We were so impressed with Erika and trusted her so much that we bought the car without having seen it. She has continued to stay in touch and make sure we are completely happy. The only negative is that she would not budge on the price at all, which was at the top of our price range. Other than that, she was fantastic!!

ljung

Jun 30, 2011

I had been searching for a newer RX hybrid for several months when one became available at Germain Lexus. I found the vehicle online and called to inquire. Preston gave me prompt, complete information about the car, and although it had fewer miles and more features than the other RXs I had found, Germain offered it at a lower price. They also were willing to pay considerably more for my trade-in RX than other dealerships I visited. Although the dealership was more than 200 miles from my home, I traveled to Easton to make the purchase. Upon arrival, Preston, Ted (the preowned Lexus general manager), and the rest of the staff could not have been more friendly and helpful, and the transaction went quickly and smoothly. In fact, after arriving we learned that the RX we brought to trade had incurred significant damage in an accident with the previous owner. I am confident that any other dealership would have lowered the trade-in offer upon learning this, but they did not. I would absolutely make the drive to do business with this exceptional dealership again.

Steve.Ferrell

May 6, 2011

My wife Cathy and I had a very enjoyable experience on Thursday 4/21 when we purchased our 1999 LS400 from Germain Lexus of Columbus OH. We live in Clover S. C. which is ~ 480 miles from Germain Lexus. The previous Saturday I was looking at LS 400's on the internet and saw this car that appeared to be to good to be true. My wife and I have owned a 1999 LS 400 for a little over 8 years now and it has been by far the best car we have ever owned.We were in the market for a 2008 LS460 but had just recently decided if we could locate a 1999 LS400 with low miles we might opt to save some money. The car we purchased from Germain Lexus is a gold 1999 LS400 with 25,309 miles. This is crazy. I thought the miles might be a printing error. It was the real deal. I ask the salesman Mr. Caleb Rich to be my eyes and call me from his cell phone and tell me every blemish the car had. He took his time and looked at every inch of the car and provided an honest assessment. We purchased the car over the phone on that Saturday and flew to Columbus OH. the following Thursday to sign the papers, pick the car up and drive it back to Clover South Carolina. Mr. Caleb Rich met us at the airport and drove us to the dealership. Caleb and others at the dealership were very friendly and profesional. It was a great car buying experience. The car is almost identicle to the one we have owned for 8 years that now has 237,000 miles on it and runs better than some new cars. Steve and Cathy Ferrell

mradar6

May 5, 2011

Preston Hutchins is the man! His enthusiasm and personal attention made my purchase an enjoyable one!! I really appreciated the quick follow up the following day! Hats off to the entire staff at Germain Lexus of Easton. A job well done! I would highly recommend your dealership to any buyer "in pusuit of perfection"!! MR6

jojo44

May 2, 2011

Preston has fantastic follow-through: he kept in touch with me before and after the sale of my car to make sure I was happy with my purchase. I was particularly impressed with the time he took to make sure the car was just right, especially after I agreed to buy it. He made sure I understood how to use all the features and that all details were in place (floor mats, removing a smudge of dirt, etc) so there would be no surprises. Looking forward to working with him in the future!

Paul Flowers

Apr 26, 2011

I had a wonderful experience at Lexus at Easton and Erika Lee did a great job finding the right can for me. I had several options to choose from and at no time did I feel presured. I would recommend Erika and Lexus of Easton to anyone who was looking for a new or used car.

LC423

Apr 21, 2011

Preston was a joy to work with. He was prepared and positive, yet not high pressure. We had a specific car we were driving to Columbus to look at, and he had is ready, along with all the research needed to make us feel comfortable with the deal. It was a very enjoyable experience. Our friends suggested we work with him and it was worth the drive to Columbus.

vn

Apr 14, 2011

Preston was very helpful. I did not feel pressured at any time. He answered my many questions promptly and when he did not know he found the answer for me. He went out of his way to be very helpful. He adapted as I changed my mind. I would certainly use him again. One beautiful thing I will always remember is that before I drove out off the dealership floor with my beautiful new Lexus he stopped, held my hand and said a prayer asking God to bless the car and everyone who drives in it. I felt he really cared about serving me well.

jrycus

Apr 12, 2011

Ralph and Matt were great to work with. They made you feel special and talked about the Lexus customer experience and how they wanted to have a long-term business relationship. Ralph and Matt went out of there way to make sure I was satisfied.I will recommend Lexus, Lexus of Easton, Ralph and Matt to all my family and friends.

ZGOLFERS99

Apr 4, 2011

This is my second experience of purchasing a certified pre-owned Lexus from Germain Lexus of Easton, and Preston Hutchins. Preston always makes the experience relaxed and rewarding. Germain Lexus and their sales team overall is an exellent experience. Not only do they discuss all the options available for the sale, explain in detail what is going to happen, they serve you drinks and snacks to make any wait time as enjoyable as possible! Preston treats each sale like family, and my wife and I always look forward to returning to Germain for the experience of a lifetime. When we arrived Preston was busy on a test drive when we walked in the door, and we were immediately greeted by Ericka. She proceeded to show us the car that we were there to pickup, even though it was not her sale or duty to spend time with us. Little things like these make the dealership stand out from the others, and makes us proud to recommend Germain of Easton to anyone for future purchases of automobiles.John and Judy Pletcher

thigerd

Mar 31, 2011

I was not in the market to purchase a vehicle untilI my son purchased a Prius 3 in late December. After driving his Prius I soon found myself looking at Hybrids to replace my Highlander. The Highlander was my 10th vehicle and 4th Toyota. My experience with the 4 Toyotas has been excellent so I was quit serious about a Prius 4 or 5 even though it is a newer technology. I decided to give the Lexus Hybrids a look before making a decision. From the moment I first walked into Lexus of Easton and was introduced to Bryan Jordan in new car sales I knew it was going to be a different experience than the previous 10 new car purchases. And oh was it! After a test drive I read most of the owners manual on the Lexus website and was convinced an HS250h was for me. So I did my homework and knew what I was willing to pay if they had the vehicle in the right color and options. Bryan did not have one in inventory and to my pleasant surprise never attempted to sell me something else from their inventory. Instead he found my vehicle of choice at a Virginia Lexus dealer and had it transported to Columbus within a couple of days. Bryan and I quickly came to an agreement. I got the price I thought was fair and he made a little profit which is okay by me. As for service after the sale, if it is as good as my experience so far with Germain Lexus I will be a Lexus owner from this day forward.

bsharma

Mar 20, 2011

Contacted this dealership after seeing the car on autotrader.com. The communication via email with Aso Danso was great. I was exporting this car into Canada so there were additional processes that needed to be completed, but Aso was very helpful throughout the process. I came down for a weekend to test drive the car and then made the purchase submitting payment through a wire. Aso gathered all the required paper work for me as quickly as possible. I came back a couple weeks after to pick up the car and it was as good as i remembered it. Outside of the price point, where I thought they could've been a little more accommodating, this dealership and Aso in particular were great.

mwood584

Mar 20, 2011

Great car at a great price. Aso was easy to work with and provided low pressure exemplary service. He even picked up my wife at her house so she didn't have to worry about her old car and how to pick it back up from the dealership. Knew the car well and also showed her how to use the features of the new vehicle in detail. Thanks Germain she couldn't be happier with her new Lexus Rx350.

hybrid450 H

Mar 17, 2011

I give Germain Lexus a high rating because it always stands above all other dealerships in the Columbus, Ohio area in quality of automobiles and professionalism of its employees. Over the last 12 plus years my family and I have never had a negative experience. The Sales personnel and Service personnel are always cordial, respectful and very knowledgeable on all the cars they sell and service.I recommend Germain Lexus Easton without hesitation.

theexec

Mar 14, 2011

I had done seveal hours of searching for a vehicle for my daughter and had a list of possible cars. My daughter liked the looks of this car on line and so we called and set an appointment. Erika Lee provided outstanding customer service and was willing to work with me based on my schedule. Already having what I wanted in mind we went and took a 10-15 minute test drive, The car performed satisfactory to me and my daughter liked it so we bought it. After I had the car for a few days I noticed a few minor defects I had not seen the night I bought it but nothing that I feel would have changed my mind on purching the car. The actual "paperwork" part of the purchase was a little slow.

bstriker

Mar 9, 2011

I have purchased 7 new vehicles and 4 used vehicles over the last 21 years and I have never experienced customer service like I did last night. (in a positive way!) Buying a vehicle is rarely an enjoyable experience for me and until last night, I have never felt compelled to recommend a dealership or a sales person to my friends, family or anyone else who will listen. Erika Lee went well beyond what was required of her job and made my wife and I very comfortable. I am positive that I will return to Germain Lexus as a customer in the future.

jonbos

Mar 9, 2011

The salesman who worked with me over a period of 3 days made a world of difference. This is not as much an endorsement of the dealership as it is a commendation of Mr Aso Danso's adeptness at handling my requirements. I owned a Lexus that I needed to trade in or sell elsewhere in order to pay for another. First of all, Mr Danso made an offer for my vehicle and showed me on paper what, given the price of the vehicle I wanted to purchase, the breakdown would be. The first deal that I was offered was outside of my budget. I made a counter offer. Mr Danso went to his manager to see whether a better deal could be offered by the dealership. We went back and forth like this over a period of 3 days. I know the stereotypes about car salesmen and I don't consider myself gullible or naive. I had made it clear to Mr Danso that I did not have to buy the vehicle there and then. And I certainly could take my time to sell my vehicle on the open market. I was in no big hurry, I said. And I was sincere in stating so. I was not bluffing. Mr Danso must have believed me because from that point onward, I felt that he really made an effort to go the extra mile for me. His manager, obviously, wanted to play hardball, perhaps believing that it did not matter - to him, at least - whether I walked away or not. Mr Danso, on the other hand, was determined to make a sale. And realizing that I could and would walk away without any regrets, he turned on the full force of his persuasive powers not only on me but also on his manager. He explained pricing to me, financing options, the meaning of Certification, and that the Certified status was removable. He worked out mathematically on paper how different scenarios would work out, he stated the case for my buying from the dealership rather than elsewhere, he coaxed, cajoled, made concessions and came back again and again with compromises. By Friday night, we had no deal. His manager would not budge. The manager felt that he'd made the best offer that he could on a very fine, loaded SUV.On Saturday morning, I replayed some of the arguments that Mr Danso had made in my mind. They made sense. They rang true. We were close. A mutually beneficial deal was in danger of being scuttled by a mere $500. Mr Danso called later in the morning and said that he shared the same sentiments. I told him that I would give him another chance or walk if he could not get his manager to budge. Then I waited.Sure enough, Mr Danso went to his manager and made the case that if the dealership and I could split the difference, both parties would walk away with what each wanted. His manager relented. While I would spend $250 more than I had intended, I really felt that I owed it to this young man, to see to it that his hard work had paid off. So I relented too. I'm now the happy owner of the SUV. And the dealership made money on the deal. I hope that they recognize the extraordinary lengths that Mr Aso Danso went to, just to keep a potential customer from walking away and to make the customer happy.

joscka

Mar 9, 2011

My wife and I worked with Aso on our "New to us" used RX350. Aso was great to work with, and answered all of our many questions. He even stayed very late to help finish the purchase. There was no pressure and I would be happy to work with him again on a future car purchase.

lilhill03

Mar 9, 2011

I came from out of town to purchase my pre-owned Lexus IS 250 and could not have been any happier with my experience at Germain Lexus of Easton. Everyone was extremely helpful and friendly there. My salesman, Aso Danso, went above and beyond to answer all of my questions and meet all of my needs. I was so happy with the price of the car, the condition of the car, and the service I received before I even got there that I drove almost 6 hours to purchase my car there. They did not hassle me or try to talk me into doing anything I did not want to do. The financial guy was very helpful and straightforward and made the process extremely painless. They also met my financial rate that I had been approved for and even extended my warranty for no extra cost! If I lived closer to the dealership I would never buy a car from any other dealership, but even though they are so far away from me I would definitely consider driving back there to purchase another car in the future.

ams23ut

Feb 18, 2011

I started my research looking for a new/used Cadillac CTS, but after doing a little research on line, I was interested in getting a Certified Pre-Owned Lexus. Just having the peace of mind, that I was going to get a quality car with a warranty to back it up, made me pull in to the Lexus dealership. I was not looking forward to going through the used car purchase process, almost dreading it.then came Erika Lee an extremely nice and friendly fantastic individual!! She made my experience an extremely positive one, I was shocked how easy the process was, how friendly everyone was, and how great the whole over all experience was. She used a live pricing tool online to show me I was getting a fair and competitive price for my Lexus. She took the time to show me all the features on the car, and how to use everything, and took me over to the service department, it was just over and above than anything I was expecting. I now have a new outlook on the car buying experience. I would highly recommend Erika Lee and Ted Santagata at Germain Lexus of Easton!!! I know this will be the first place I go next time I am in the market for another vehicle.

HortonTo

Feb 16, 2011

I purchased a preowned vehicle late in the evening from Preston. He was very welcoming and friendly. He walked me through the Germain process demonstrating the live pricing view of similar vehicles. I had done some research on my own and found their pricing to be very competitive.My only disappoinment the prevents me from rating all 5's was the company policy that only allows Lexus, Mercedes, and Cadillac to use their free car wash. A preowned BMW purchased from Germain should be permitted to use their car wash. If this policy changes, I'd revise my review.

Jackie Dailey

Feb 10, 2011

I have known Milt Erb, Director of Service, professionally for several years. The service when I take my Lexus in is superb. The staff is very professional and friendly and they make you feel very welcome as soon as you walk in. They gave me a new rental to drive (at no charge) while mine wass being serviced. Their waiting area is exceptional with snacks, coffee, water and a big screen TV to enjoy while you wait. The technician calls me when my car is ready for pick up. When I arrive to pick it up, the technician greets me and discusses what services were performed on my vehicle and sometimes has recommendations on future service that may be needed and the cost involved. They always ask if you have any questions or concerns regarding the service. The car is washed and cleaned on the inside. I would highly recommend Germain at Easton for service to anyone.Jackie DaileyWest Jefferson, OH

lukeromanosu

Feb 10, 2011

I purchased my last vehicle over 8 years ago and was finding it hard to separate. Nonetheless I had to start looking for another perfect car for me and so far I was having no luck. I spent multiply weekends driving around, testing driving new and used vehicles, and meeting with various car dealers and finally I found what I was looking for. Not only did I find the perfect new 'pre-owned' car for me, but I also had the opportunity to work with some fantastic individuals that went above and beyond what any one else had ever offered in terms of helping me with my new purchase. If I could recommend anyone in particular to work with (in other words if I had to do it again tomorrow) I would make sure I talked with Erika Lee and Ted Santagata first. Erika took me out for a test drive showing me all the great features, answered my questions, and was patient with me when it came to me almost getting cold feet. I loved the friendly, non-pressured environment and found it hard to leave when it came time to finally drive my new purchase off the lot... actually I had to come back later and made sure to thank Erika again for all her help. I didn't know you could have so much fun purchasing a vehicle. And weeks later after my purchase Erika took the time to call me to make sure I was enjoying the new ride. I am enjoying my ride and I hope in another 8 years when I find it time to purchase another vehicle I am as lucky to work with such an amazing group of individuals as I was this time. If you don't believe me go to Germain Lexus Pre-Owned vehicles and find out for yourself.

Zippi

Feb 9, 2011

Lexus of Easton's employees go the extra mile to be sure you, as a customer, are completely satisfied. This is the 2nd new Lexus I've purchased and deal exclusively with Janet Jamison. Her knowledge of the product combined with her experience and honesty is why I have purchased 2 new Lexus'.

SUE ZUST

Feb 8, 2011

WHAT A PLEASANT EXPERIENCE. I HAVE NEVER BEEN MORE AT EASE BUYING A CAR. JANET JAMISON REVIEWED EVERY ASPECT OF THE VEHICLE I WAS INTERESTED IN AND WAS VERY KNOWLEDGEABLE. SHE INDICATED THAT I WAS WELCOME TO CALL OR DROP BY ANYTIME IF I HAVE ANY QUESTIONS. THE ENTIRE STAFF COULDN'T HAVE BEEN NICER, LOTS OF SMILES AND "HOW ARE YOU TODAY". I AM VERY EXCITED TO OWN A LEXUS, AND IF MY VEHICLE PREFORMS AS WELL AS THIS DEALERSHIP, I WILL GLADLY BE BACK WHEN IT'S TIME FOR MY NEXT LEXUS.

simonengland

Jan 25, 2011

A fantastic experience from the first minute i entered the dealership. Janet was very patient and helpful throughout the sale. I was always thinking of getting a Audi and had looked at Acura, Infinity, Nissan, Mercedes, BMW and Volvo. I was torn about what car I wanted until i stepped into a Lexus dealer, they really know how to look after people and their cars a pure quality. I am really excited about driving my new car and I expect to be back at Germain Lexus of Easton again in a few years for my next new car.

eddy21

Jan 14, 2011

I contacted Erika after seeing a Honda Ridgeline truck on the web that I was interested in purchasing. This is a Lexus used car dealership but Erika was as knowledgeable about this truck as any Honda dealer could have been. She knew all the advantages and gave me a great overview of the truck before our test drive. She was very helpful and not pressuring. Lexus of Easton also has a great way to price thier used vehichles that shows you in real time what other similar cars are selling for on websites. This way they know they are giving you a better deal than another lot. I have 2 co-workers who recently purchased here, without my knowing, and they have been very satisfied as well. I would definately recommend this dealership and Erika Lee to anyone who needs a car.

Goshen

Jan 13, 2011

This is the second new Lexus vehicle that we have purchased from Janet Jamison at Germain Lexus of Easton, and the third new Lexus overall that we have purchased from this dealer. We have been very pleased with the quality of the cars that we have purchased at Germain Lexus of Easton, and every staff member that we have come in contact with at Germain has been courteous and helpful. During our most recent purchase, Janet Jamison was very helpful, answered all our questions, and was not pushy. After each new vehicle purchase, Janet has continued to keep in touch with us to say "hi", to see how things are going with our car, and to keep us updated on new things that are going on with the Lexus product line and with the Germain dealership. Our experience with Service Advisor Alena Bankes has been equally outstanding. At each service appointment she reviewed each item that will be serviced and asked if we have any other service needs to look at and if we had any other questions. After the service was completed, Alena followed-up a few days later to see if everything with the service experience was great. If our car needed to be left for service for more than a short time, Germain Lexus of Easton provided a complimentary loaner car. We highly recommend Lexus vehicles and Germain Lexus of Easton.

Wblouvet

Jan 11, 2011

Absolutely the best experience. Our salesman Cliff provided the best service and made our experience wonderful. We will definitely be return customers based on our experience. The staff is always helpful and any service needed has been taken care of promptly. Did not need to haggle a price as the price quoted was very competitive.

smanker922

Jan 4, 2011

A slight misunderstanding of a used vehicle thought to be on their lot brought me into Germain Lexus of Easton. Upon arrival, we met with Erika and talked to her about our search for the perfect used RX350. She was very informative, teaching us things we did not know about the RX350- an entire vehicle overview. Her enthusiasm, knowledge about the Lexus brand and willing to work with us really stood out. We did not make a deal that day, but her fantastic customer service brought us back and we bought that same vehicle! I would highly recommend her, the dealership and the vehicle! For our next vehicle, we will ask for her again. Thanks for your help Erika! You made our experience wonderful.

docshaffner

Jan 3, 2011

The car buying process is sometimes like going to the Dentist. If you have a Dealer or Dentist you know and trust no problem. I was looking to purchase the Lexus IS 350 there are no Lexus dealers in my area, therefore I had to research dealers via the internet. After visiting the Germain Easton Website James Manville contacted me invited me to come in and look over their dealership selection and take a test drive. He took me to their impressive customer service lounge and invited me to have refreshment while a test car was readied, while test driving I was impressed how James offered his knowledge of the product, but did not pressure me in the least to purchase the product. I said I would think about it overnite and that was fine with him. I decided I did like the vehicle and made a counter offer which they accepted. I returned the following day they had readied the vehicle, their closing process is so streamlined they take you thru it effortless and you are on your way with your new vehicle. I must say in all my years of purchasing vehicles the experiance James Manville and the Germain dealership was the best.M David Shaffner

trwhis2

Jan 1, 2011

We recently purchased a certified used Rx 350. We searched a 250 mile radius and visited several Lexus dealerships. Ultimately, we made the 2 hour trip to Columbus and in terms of pricing and overall experience, none of the other dealers came close to Germain Lexus of Easton. We worked with James - He was very helpful throughout and not of the typical car salesman mold. The process was very laid back, informative and even entertaining. He was able to produce very detailed service records for the vehicle we purchased and we got the feeling that there wasn't anything he was hiding. We also enjoyed working with Eric - He made the financing process very easy and understandable. Eric also provided some helpful advice as to how we should handle taxes since we were from out of state. We would highly recommend this dealership and specifically, James and Eric. The next time we are searching for a vehicle we will start here as opposed to randomly finding it based on all of our detailed searches. Thank you.

doctorjornel

Dec 31, 2010