Used Cars for Sale at Germain Lexus of Naples in Naples, FL

capagirl

Nov 19, 2016

Alyson Chatham was marvelous. Her warm greeting and pleasant smile laid the foundation for my expectations. She was thorough, efficient , and very professional, She saw I needed a new battery and took care of it. She kept me updated on the progress of the work being done. Thank you Alyson, you made my day!

Fred123

Nov 19, 2016

John Mccloskey was absolutely dedicated to serve me by the best possible way and he deserve to be best recognized and teach different people how to serve customers like me.John explain and and I can see what a problem has my car and did excellent recommendations how and when better way to fix it.How professional and nice person he is!!!!THANKS JOHN AND I WOULD RECOMMEND YOU NAME TO ALL MY FRIENDS!!!Alfred Shubinsky.

WellesleyIsland

Nov 19, 2016

Top shelf all the way with Michael Diaz and Germain Lexus; classy outfit and fantastic sales person. He knew everything there was to know about the car and gave us ample time to make a reasoned buying decision.

Iowagirl

Nov 18, 2016

Service was finished in the time promised and Dave McKinney was polite and friendly. The waiting area is comfortable and pleasant. I particularly like the selection of coffees and and Danish.

Rx350

Nov 18, 2016

Buying our new car from Germain Lexus was a smooth and pleasant experience. Charles Koenig, ours sales consultant, worked with us long distance to find exactly the car we wanted and was able to have the vehicle ready for us on the day we arrived in Naples. The process in the dealership was simple and professional. We love the car and look forward to working with Charles again in the future.

Sylvia

Nov 16, 2016

Frank was and is a delight to work with. He was extremely helpful in navigating the details of the transaction and making sure that I understood them and then making sure that I understood the intricacies of the vehicle. Not only would I recommend him but I already have and my friend leased an ES.

Maryland

Nov 15, 2016

The salesperson, Chuck, was very willing and accommodating, working within my timeline and was to phone calls and emails. I was coming from out of state to purchase a used car, so the process )on my end) took a while. Chuck worked with me and certainly earned the sale!

Mark S

Nov 13, 2016

Negotiating down to the price I wanted.. The next day I was going to pay in full and drive away my new car and the car gets sold. I need a new car ASAP. I guess it wasn't meant to be.... whatever happened to the old days where a salesperson were so kind and friendly and wanted your business??

Very happy

Nov 12, 2016

Allyson Chatham could have done more to make The experience better She was very professional and had my best interest in mind Too soon to comment on quality of repairs but I would be very surprised if they were of the highest level

ooooooooooooooooooooo

Nov 11, 2016

Wonderful ! Love coming in for service with Beverly Cappola !!!!!!!!!!!!!!1 Great look forward to coming in again for service at a future date with Beverly .

Anthonytabor

Nov 11, 2016

While we did not end up in a car, I must say that Chad was incredibly helpful and caring. He took all of our information and listened to our gripes (typical unloading of a poor day) in strode and made us feel welcome and understood. He is the epitome of what lexus represents. Professional and courteous.

cargal2010

Nov 11, 2016

Beverly Coppola continues to deliver remarkable customer service :) She is the reason I continue toreturn. Her attention to detail and ability to deliver are outstanding.

New protective edge guards installed!

Nov 10, 2016

Everything was done in a first-class manner. Wonderful service advisor, Beverley Coppola, new Lexus loaner card, gorgeous job of installing edge guards and repairing minor shipping. Service with a smile every time. I bought my car at Lexus, with at least 50 percent of the reason being because of the outstanding service Beverly has always given me!

gus

Nov 5, 2016

The service at lexus in Naples is absolutely outstanding, we always looking for Alyson,because she is very nice and always meet all our expectations. good experience over all.

Lexus/Princess

Nov 5, 2016

I had a problem with my previous car and wanted Germain Lexus to help me, which they did. Luftu Gani was especially helpful in resolving my problem, but many in the dealership partiicpated in the solution. I am now driving a 350RX and I find that this is the best Lexus that I have ever driven. I have had five previously, all purchased through Luftu Gani, who is a very wonderful man that tries in every possible way to make sure that I am happy. I can not say enough positve adjectives about him and this dealership. And when the time comes to purchase another car, I'll go back and find Lu for a pleasant purchasing experience.

Lexi

Nov 4, 2016

Alyson is always great to work with! She follows up, confirms work required & gets us on our way as fast as possible. Never adds services we don't need. We trust her.

John C

Nov 4, 2016

I'm 45 years old - I've bought and leased a lot of cars over those years but never have I had such a positive experience like I did at Germain Lexus of Naples. From the moment I walked in they treated me with the outmost respect and we're very professional.Even more impressive was their efficiency - most times, car buying is an all day ordeal which with my busy schedule is a real problem. They went out of their way at every opportunity. I couldn't have been more pleased and by the way I love my new car. I highly recommend this dealership !!

Tom Szott

Nov 3, 2016

Excellent salesman. Very helpful and knowledgeable. Friendly environment and atmosphere.

abeb

Nov 3, 2016

We did a lot of research to determine which car we would purchase. This was accomplished by researching the cost and availability of several brands of vehicles. Since we currently owned two Lexus and one Mercedes, we opted to go with Lexus to replace the Mercedes. Several "other brand" dealers were visited and other cars tried. When we visited Germain Lexus and met Charles Koenig, it seemed we hit "paydirt". The professionalism of both the salesperson and the dealership was readily apparent when compared to our other experiences. It was exceptionally lucky that we found the "perfect" car for our needs. It was the right model in the right year and even the right external and internal color with fairly low mileage. Better yet, it was Certified by Germain with it's unique service policies.One downside; the meager trade in allowance for our 16 year old cabriolet with only 52,000 miles was disappointing. Unfortunately, the "auction" market bit us!

Beverly3

Nov 3, 2016

The service at Lexus is absolutely outstanding -- I have never been in a better dealership from the moment you begin looking for a car all the way through the actual purchase and signing of the papers. And it does not stop there, their service department is wonderful. We purchased our third Lexus from Frank Smith and although the place was extremely busy, he could not have been more helpful explaining everything and making our experience very pleasant.

Rhoffman

Nov 3, 2016

Michael Diaz-Granadas is fabulous in explaining the 2017 Lexus RX 350.The patience he shows dealing with customers who don't know very much is extraordinari .He leaves you with the feeling you can learn and one will be able to use all the technology when you leave the Dealership.It is for people like Micheal and customer service person Beverly that my husband and I are Loyal Germain customers.We have been with Germain for over 10 years and would not trade our relationship with the Dealership Renate and Vernon Hoffman

Andrew Ventura

Nov 2, 2016

The first time I went to Germain Lexus I told Brett Shields (the sales associate) that I was just browsing me wasn't going to be buying anytime soon. He was so upbeat and patient and spent 2 hours helping me knowing I wasn't buying that day. I walked back in 6 months later and he remembered my wife and kids names and I felt like I was buying a car from my life long friend. He pointed me to the deal he thought was he best on the lot even though it was at the bottom of my price range and helped advise me the entire way. I would highly recommend Brett Shields and the entire Germian staff as they were all so helpful.

Nancy Walts

Nov 2, 2016

I did not make a service call to report a problem with my Lexus on Oct. 31, 2016 (Halloween day) The car would not start. A Goblin prevented the usual startup until I was able to conquer it and decided the best solution was to drive directly to Germain's and request assistance. Within minutes of arriving the Service Dept. notified Carrie Lorenz I was there and she was able to provide the assistance I needed. Thank you!

Char

Nov 2, 2016

If you want quality service this is your one stop shop. Beverly Coppola is my service agent and always goes beyond what is expected of an service agent. i highly recommend asking for Beverly when you need service.

carolyn

Nov 1, 2016

Service is excellet at Germain Lexus service dept.!. Beverly is our service advisor and she is outstanding to work with. Friendly and helpful. We highly recommend her!

CCreek

Nov 1, 2016

From the start Dan Hussmann heard what I needed and worked to answer every question and concern. G. O. Also helped! Trish Cano was supportive and encouraging, and went out of her way to try to accommodate my request for caffeine free Diet Coke. Hopefully you'll get some in stock.

barbs1

Oct 31, 2016

Everything went like clock work from making the appointment to picking up the serviced Rx 350. Dropped the car off at the scheduled time, John had the necessary paper work ready for signature and a loaner ready, Three hours later:received a call that all was finished, paid the bill and drove the well serviced SUV off the lot. Thank you, John, for taking such excellent care of the car and making this service appointment an easy "to do" task.

Brittany Cankar

Oct 30, 2016

This was the best car buying experience I've ever had. I had the pleasure of working with Fred who was patient and very helpful, even after I kept him there well past closing on three different nights. He was knowledgable and treated me with the same respect as any other customer despite the fact that I had a budget and was looking for a used car. I had an excellent experience and every person that I interacted with at the dealership was friendly, helpful, and knowledgable. Thank you Fred, Vince, Mike, and Zach! You now have another loyal, lifelong Lexus customer!

Jack Lanners

Oct 30, 2016

Sorry but I only know my guy by DJ, He is the best! I highly recommend him as he is very professional, helpful and thorough. He exceeds my expectations every time. It is because of DJ I will always be a Germain Loyal Customer. Thank you DJ!Jack Lanners

Brett Briscoe

Oct 28, 2016

Wayne McLeod was top-notch in providing me with a fantastic car buying experience. He has just the right touch of being caring, knowledgeable and understanding. He has made me feel much more than like I just bought a car. He has made me feel instantly welcomed to the Germain Lexus of Naples Family. I highly recommend Wayne.

content customer

Oct 27, 2016

Lexus staff attentive. Cars in great condition. Options of fine vehicles. Atmosphere warm and welcoming. Good Sales and Service teamwork. Short some staff on our day in and our sales person did double duty in many areas. We were introduced to all the players on the team. We were not pressed or pushed in any way.

sandra

Oct 27, 2016

Once again Beverly Coppola made my service appointment a pleasant experience. She was efficient, competent and congenial. Beverly took the time to explain different service options and offered help reguarding my ignition key. Thanks, Beverly!

george koper

Oct 26, 2016

Got back to Florida to find car battery dead. Jump start failed and car was towed to Germain on Friday evening. Early Saturday Danny was on it, kept me apprised of status throughout and had me back in car early Saturday afternoon. Really fine effort on his part despite a tight timeframe.

Joy A.

Oct 26, 2016

This is the second Lexus I have Leased all because of my salesperson Miquel Diaz-Granados. Mike is top notch in my opinion. He anticipated my needs and desires in a vehicle which I full appreciate and instead of selling me packages on a vehicle that I would never use, he narrowed it down to exactly what suited me. Mike is my sales person for life. So polite, and really listens to what I have to say. Very pleasant experience both times I have dealt with Mike. Everyone at Germain is so friendly and stand ready to assist you, with a smile, for whatever you need.

Deanna Edmonds

Oct 25, 2016

Charles Koenig was great. I really enjoyed my experience at the dealership. The process was fairly quick. I will purchase another vehicle there in the future.

Sodapop

Oct 24, 2016

Sales people were very pleasant and helpful in showing me what l was looking for without any pressure. I will always come back to Germain Lexus.

E. May

Oct 23, 2016

Carrie Lorenz is a professional, caring, accurate Service Manager. She is a pleasure to work with. I can always count on her. She doesn't try to get you to do things you don't need. Excellent! Thank you, Carrie.

Pedro Diaz

Oct 23, 2016

Best experience ever he made it so easy on getting my new car will recommend Michael Diaz any time to anyone

William

Oct 22, 2016

I contacted my service advisory about 4:30pm and Beverly Copolla took immediate ownership in diagnosing the problem and set up Roadside assistance by Germain Lexus for the morning at 8:30am. Luis came to the house right on schedule and solved the problem immediately. Service was the best ever and the employees were fantastic.

JoeG

Oct 21, 2016

Beverly Capola was extremely professional and listened to my issues followed up and addressed all of them. She is a great ambassador for the service department and the dealership.

Ruth Bartlette

Oct 20, 2016

Peggy in the service dept was awesome; Frank was our salesman in March and he has been awesome as well. We love our new Lexus. I wish Dave Compasano (sp?) all the best in his future endeavors; he was awesome this spring and hated to see him leave. Keep up the good work!!!

Alan's new ride

Oct 20, 2016

Germain is out to keep all potential buyers feel at home while helping you get into the car that you are looking for. All the folks at the dealership were very friendly and helpful. I would not hesitate to buy my next car at Germain Lexus.

bob3019

Oct 20, 2016

We have purchased quite a few new vehicles over many years in many states. The majority of the time, due to aggressive and rude sales people that ignored us, we found that buying a new car became more of a pain then getting a tooth pulled. We may have left with a new car, but also with a bitter taste in our mouth. Now however, my wife and I experienced the right way for a salesman to sell a car. Our dealings with Sean Kearney of Germaine Lexus was outstanding. No pressure, no haggling, answered all of our questions and best of all, researched and found the car we wanted at the price we wanted. He spent as much time with us as we wanted showing all the wonderful bells and whistles of our new Lexus. In addition, the staff of Germaine made us feel welcome and we were very pleased with the high level of service and attention to the wants of its customers. A great place to do business. We will be returning. Bob & Irene Dee

Doctrz

Oct 19, 2016

Purchase/lease of a new vehicle couldn't have gone better. Michael Diaz is a great sales rep, anticipating our needs and offering a very attractive deal.

Luigi1103

Oct 19, 2016

Germain Lexus works very hard to make buying or leasing a car very easy. I have had five Rx 350 from them and would never go to another dealer. The service department is wonderful. Highly recommended them

Kenn

Oct 18, 2016

Once again I left your dealership with a great overall experience this was the 7 car I have purchased through Sean Kearney a true professional I was also assisted by Gregg Libutti another professional.Thanks also to Giovanni Blasi who went out of his way in technical support..You have a great team there you might want to buy them a steak dinner at Bobs new restaurant!!

Naples

Oct 18, 2016

Dave is great so honest, professional. We trust him very much! He is way we come back to Germaine you are. Fortunate to have him on your staff!

THOMAS911TT

Oct 18, 2016

I purchased a used vehicle from Greg Libutti at the dealership on Saturday. It was an excellent expearience and Greg is very knowledgeable and professional. Everyone at the dealership was very friendly and it made my buying experience a pleasure. My next purchase will be from Germain Lexus!Mike Lawson in finance was also a pleasure to work with and helped me with my financial questions. Greg and the whole staff are an asset and I highly recommend this dealership for your next purchase.I am confident that you will not regret it!!

Gail Foreman

Oct 18, 2016

Sean made the leasing process smooth and efficient.

ThomasC

Oct 18, 2016

I purchased a used vehicle from Greg Libutti at the dealership on Saturday. It was an excellent expearience and Greg is very knowledgeable and professional. Everyone at the dealership was very friendly and it made my buying experience a pleasure. My next purchase will be from Germain Lexus! Mike Lawson in finance was also a pleasure to work with and helped me with my financial questions. Greg and the whole staff are an asset and I highly recommend this dealership for your next purchase. I am confident that you will not regret it!!

Earl Seaman

Oct 16, 2016

I went to the dealership for my 10,000 mile service. It was a great experience from the time I was greeted by my service rep Beverly Coppoa to when it was completed. Beverly explained what was to be completed and was pleasantly surprise that the dealership would cover the cost of the service including the filters as well as the oil change. The lounge was comfortable and was in and out within an hour plus had the car washed. Thank you Beverly for the great service.

Stacey

Oct 16, 2016

Great service from the folks at Germain Lexus of Naples. Michael Diaz and his colleagues went above and beyond to not only make me a great deal on my new pre-owned GX but made it a memorable and special event. I would definitely recommend this dealership to anyone in the market for a new car.

Beige Lexus

Oct 16, 2016

We originally purchased our 2014 Lexus RX350 as a lease. Frank Smith was our salesman and the comfort level we felt was very reassuring. Our lease came to an end in October when we purchased the vehicle. Our Lexus had just six thousand miles and purchasing the vehicle was a smart decision. Frank Smith was very helpful, and is now looking for a second car for us. We have referred a neighbor who also purchased a Lexus from Frank Smith......I know we will continue to refer our friends too Frank Smith.l

nacrazc

Oct 16, 2016

I had the opportunity to purchase a certified used Lexus from Germain in Naples from a 3 hour drive away. The entire deal was handled thru email and phone without a hitch and the car was as nice as expected. The experience buying a car sight unseen was easy and the sales associate accommodated each of my requests in a timely manner. Knowing I had a 6 hour round trip to come get the car, they had all the paper work FedEx delivered to me the day before and once there, I was in and out in one hour without any issues. Not a problem with any of the deal.

Howard Guarini & Anita Guarini

Oct 15, 2016

Everton(Fred) Webley was our sales consultant. We had previously set up an appointment and he met us exactly at the agreed upon time. We discussed what we were looking for and he showed us a few vehicles that we considered. After we narrowed in on a particular model, we discussed finances. There were multiple options to choose from and we ultimately settled on one. While signing a myriad of documents, our car was being cleaned and fueled. Fred then walked us through a "how to" of the most often used features of the vehicle. He was thorough and made sure to make us feel we were welcome to return at any time for further instructions on how to use the many features of the car. Overall, it was a great car buying experience.

Jaykayc

Oct 15, 2016

Just a simple regular service but Danny Rusinick greeted me with a smile and took control without fuss. No pressure, courteous and professional. A pleasant experience.

Bob Jozaitis

Oct 15, 2016

Lu and Michael are excellent salesmen. Very attentive and helpful.

Dom

Oct 15, 2016

We purchased the vehicle when our lease ended. We love each the car, and it had only six thousand miles. Our sales associate, Frank Smith, as always was very helpful.

Michael Stang

Oct 15, 2016

I feel I received fair value for the money spent. The price paid was competitive with other offers and the car was exactly what I was looking for at a local dealer. The salesman was knowledgeable about the product. It was an easy low key buying experience without pressure of any kind. I am very happy with the car.

Mitch Summit

Oct 14, 2016

Sales man Lu Gani was incredibly helpful and I would buy my next car from him/Germain

Aviana721

Oct 14, 2016

Anytime I need anything at Lexus they always goes above and beyond the call of just a regular service. Beverly Coppola is my service rep and she is always sweet and super efficient. Giovanni Blasi has also gone out of his way to help me with my car and understand all the bells and whistles that it comes with. I would highly recommend anyone to this Lexus dealership. They treat you as if you are part of their big Lexus family.

D Vaugha

Oct 13, 2016

Over the years I have bought and sold many cars and up until now have never taken the time to write a review.From the day I walked into the dealer looking at cars until the time I took delivery my sales person Chris Ferguson was prompt, courteous and most of all a Professional. If you are looking to buy a car I recommend Lexus of Naples and most of all Chris go see him!

JoyceH

Oct 13, 2016

My experience at Germain Lexus was stupendous--largely to the effort of Dan Hussman. Dan and I communicated for over a year about the RX 350. He was very informative--very candid. He kept me focused, and after a year of phone calls and emails I finally bought the car. I am very satisfied.

EDunn

Oct 10, 2016

I brought the car in for a routine maintenance appointment. I was promptly met by the valet who then turned me over to Dan Rusinik in the service department. Dan was very professional, very prompt with his service and genuinely appreciative of our business. He also extended the courtesy of a loaner car for us to use so that I could take my mother to lunch (I was there only for the weekend so hated to spend it in the dealer waiting lounge). When we returned - everything was complete. Dan met us as we walked through the door - explained the car was in "tip-top shape" and walked us to the finished car and thanked us again for visiting. I would highly recommend this dealership based on our experience.

lexusgirl2001

Oct 10, 2016

We have serviced our Lexus here since we moved to Fl as they have awesome customer service, mechanics, and deliver what they promise. Dave McKinney is very personable and professional. A winning combo!

buyer99999

Oct 9, 2016

John Azarow made the entire experience pleasurable for us and did an outstanding job. His product knowledge and enthusiasm helped cinch the deal for us.

Beth Ann Marcotte

Oct 8, 2016

We have heard some pros and cons regarding this dealership. But we were pleased with our experience. Sean I feel did a good job. We had other options but we are closer to Germaine.

Naplesnovak

Oct 7, 2016

Shawn Chapman was very instrumental in helping me get new chrome wheels for my 2016 ES 350 Lexus.My Lexus looks so much more elegant with these wheels and changes the whole appearance of the car.Tank You, Shawn,Lee Novak

Rich

Oct 7, 2016

Shawn Chapman was very informative and providedthe best service I could expect. All employees were professional andBent over backwards to help. I would recommend this dealership.

Louise12345

Oct 6, 2016

Appreciate being assigned to one particular technician (Beverly Coppola) who is very helpful and makes me feel like she really cares about my car and my continued satisfaction with Lexus!

billgrafstrom

Oct 5, 2016

I had my two Lexus serviced on the same day, with Carrie Lorenz as my service consultant. I have always had terrific service from Germain, and have had both my 2008-ES350 and 2007-LS460 serviced there. The dealership and the service reps have gone above and beyond to provide exceptional customer service to Me. Bill Grafstrom

Neal Phelps

Oct 4, 2016

I've only had service done at Germaine Lexus and every time it's been outstanding! They have never missed anything that's been an issue. The car has always come back to me spotless and running great!We are looking to buy a new car from Gremain Lexus soon.

Steve Leek

Oct 4, 2016

Chuck is a real pro.....we are repeat buyers! Requiring me to add more to this is annoying-period-end of conversation!

Van

Oct 4, 2016

Alyson Chatham was a very wonderful, excellent dealer at the Germain Lexus. She was very kind and guided me through the process of repairing my Lexus very clearly. I would definitely recommend her and the Germain Lexus dealership for anyone.

Mindy

Oct 4, 2016

I was helped by frank smith , Vince Marc Antonio, and mike in the finance dept. all the them made my experience truly worthwhile. I nver felt high pressured. I was a single won making the purchase., and always felt respeedby the staff. I have been using Germain for servicing of my es350, and knew if I bought another Lexus, it would only be through them. Did not meet Trish till end of purchase.

SandyE

Oct 3, 2016

Recently purchased a new vehicle and Frank Smith assisted me thru the entire sale. He was very friendly and down to earth and made the entire experience relaxing and exciting! Loved that before I drove off in my new car he asked me if I was "really happy?" Lexus and all the employees I came into contact that day couldn't have made me feel more a part of a great family!! Will definitely look to this dealership and my salesman Frank Smith for future business!

Linda Potestio

Oct 2, 2016

Alyson Chatham was super efficient and sped the service wait time .Thank you -- you are areal asset to Germain Lexus !!!!

Josh A

Oct 1, 2016

I was having interior issues with my LS 460....from the first initial contact Beverly Coppola was more than accommodating. Personally work in auto sales and know what to expect! Let me explain how wonderful Beverly is..... if I could hire 10 advisors such as herself we would never have an unsatisfied customer within our service department. Please contact Beverly Coppola at Germain Lexus for all your Lexus repair needs. This is advice coming from a well seasoned critic.

Susie Alexander

Oct 1, 2016

Dan Rusinik was very helpful, knowledgeable, attentive and polite.Would only come back to Germaine because of Dan Rusinik.

Lexus Lee

Oct 1, 2016

Sal Pelliciotta is one of the finest Salesperson I have ever dealt with in my life. He very knowlegable of the cars he sells and very professional & courteous. Sal was very helpful in closing the sale of my new car..His temperment is very controlled and never exerted any high pressure to close the deal. It was a pleasure to work with Sal.Leon Novak

ND Gym Rat

Oct 1, 2016

Mike Diaz and Silvano Pellicciotta were very helpful, courteous and extremely professional. Most enjoyable car purchase in my life. No pressure style. Very accommodating. They took the time to fully explain all of the features.I will strongly consider purchasing another vehicle from this dealership.

imhaman

Sep 30, 2016

Chuck has mastered the Art of Salesmanship. He understates and then exceeds the highest expectations. truly a dazzling experience. Chuck made the car buying experience one of our most pleasant.

DONHK

Sep 30, 2016

NO PRESSURE AND REASONABLE EXPECTATIONS.SALESMAN, HANNY HANEIN, UNDERSTOOD MY NEEDS AND RESPONDED ACCORDINGLY.VERY PLEASED OVERALL WITH THE WHOLE EXPERIENCERATE IT 10 OUT OF 10!

elayne47

Sep 30, 2016

I have purchased many cars in my life and it was such a pleasure to deal with the personnel at Germain Lexus... We did not feel harassed or goaded into acquiring our vehicle... Thank you fro a very pleasant experience.Elaine & Peter

Kellamcl

Sep 29, 2016

Always a great experience dealing with Germain Lexus. Fred Webley is terrific to deal with from sales; Alyson terrific from the service standpoint. Also met Trish and Zach - who are very friendly and helpful.

Thomas haggerty

Sep 28, 2016

Germain Lexus Buyer beware! Especially if you are looking for a preowned vehicle.My wife and I purchased a pre-owned Lexus GX 470 this summer and our salesman Mike Diaz told us that the vehicle had gone through a multipoint inspection with a Lexus certified mechanic.Not true!Several weeks after we purchased the vehicle we discovered that both front axles were bad and the catalytic converter needed to be replaced. Almost $3000 in repairs! My mechanic, Toyota certified for years, said that it would be impossible for the Germain Lexus mechanic to not see the ripped and torn CV boots on the axles.I made multiple requests to Mike Diaz and the staff at Germain Lexus to cover a portion of this repair and my requests fell upon deaf ears.If youre planning on buying a preowned vehicle from Germain Lexus do not rely on their word that it was inspected by a certified Lexus mechanic. Go spend the money and get your own mechanic to inspect these vehicles before you buy!I have owned many Lexus vehicles and always used JM Lexus in Fort Lauderdale. I assumed that honesty and integrity permeated all Lexus dealers. Apparently not!

Karl E.

Sep 26, 2016

John Mccloskey our service advisor, was professional and efficient in getting our Lexus in for service with no appointment. It is always a pleasure to deal with John at Germaine Lexus.

CarissaM

Sep 25, 2016

At first, I was very intimidating by the fancy showroom and the well dressed sales people. I wondered if they would take me seriously since I was not in the market for a Lexus or high end car. The car i found on cars.com was a beautiful 07 Cadillac and I knew it would be perfect for me and my family. We were introduced to Lu, and all my worries faded away. He was kind, informative and most importantly, he was honest. His vibe reminded me of someone who would be a favorite uncle with concern and encouragement for our well being and future. He was very helpful with the whole process and there was NO Haggling involved. I would recommend this dealer to anyone and everyone. Thank you Lu and thank you Germain Lexus of Naples! We love you!!

Denny6945

Sep 24, 2016

Dan Rusinik was helpfill and professional and made my experience very relaxing. I will definitely call him for any service needs. He explained everything you were going to do and also for the future.

Dr Royal Tucker

Sep 23, 2016

My wife and I purchased our new Lexus ES 350 on September 19th. Our salesperson was Hanny Heinen. He was a professional, and above all, courteous. He went out of his way to answer all our questions. He even followed us home to sync our auto garage door opener. Hanny is a credit to Lexus of Naples and we highly recommend him, and Lexus of Naples!

Dr. Michaell O'Cpnnor

Sep 23, 2016

My experience with Germain Lexus service and our service rep. for our two Lexus cars (Dave McKinney) continues to be world class! Thank you and continuing loyalty in return as we soon will buy our 5th Lexus from your dealership!Dr. & Mrs. Michael O'Connor

Lstanley

Sep 23, 2016

Alyson Chatham was so helpful when we had a concern with our certified preened rx440h that we purchased in Chicago prior to moving to Florida. She helped us not only fix our concern but she did it in a 24 hour turn around. We have lived here a year and we have received excellent service from Germain Lexus of Naples. Highly recommend Alyson and Beverly.

C.C. LEBLANC

Sep 22, 2016

Mr. Fred, the salesman was most professional, His calm demeanour help me stay calm through the process. As a former sales manager in the Medical field, I can attest he was successful in keeping me interested. He never gave me a chance to leave or say no. He was determined to close the sale and he succeeded. Congratulation Fred.

Dunc

Sep 22, 2016

Greg Libutti was knowledgeable, caring, and very helpful during the process of leasing a new Lexus----the second one we have leased through him

Gary Jaguar

Sep 22, 2016

On my most recent visit, I met and was assisted by Danny Rusinik. I was/am quite impressed with his support and help with the several service issues that I had with my 2016 RX-450 Hybrid. Overall, my wife and I have been delighted with this car and I felt that Danny was an excellent representative of the dealership. I normally do not write reviews, but, frankly, Danny's approach to his job was both refreshing and highly deserving of special recommendation. In Danny...you have a Winner!

2016 Lexus 350 owner

Sep 21, 2016

Dan Rusinik is my service advisor. I'm fortunate to have such a thorough and attentive person working for me at Germain. I recommend Dan Rusinik.

dave pudelsky

Sep 20, 2016

excellent responsiveness to a battery issue; very friendly and helpful. first class service!

J. F. Derham

Sep 19, 2016

Dan Hussmann, Sales Associate for Germain, did an excellent job discussing our alternatives as we were just 'looking'. We had no intention of buying a car on our first day of 'looking' but we did. We bought our first used car as opposed to buying a new car.After a few hours we wanted to go home for the night and return the following day to complete the purchase which we did. Dan Hussmann came in on his day off to assist us.We bought our first Lexus from Germain 13 years ago and found the service to be excellent as in the past.

Melissa Dovey

Sep 16, 2016

Charles was a great salesman. After I picked up the car Giovanni Blasi helped me work through the Blue Tooth navigation and setup. He was very kind and knowledgeable.

rob seward

Sep 16, 2016

Germain will sell u used vehicle that has major problems and then will not care. They promise oil changes and car washes but do live up to their prices promise. Get things in writing from this dealer or go to fort myers.

proftc

Sep 15, 2016

Michael Diaz whisked us though the process with great ease and professionalism. We got a great deal which matched our expectations- We can't praise Michael enough.

Marie

Sep 13, 2016

Excellent customer service. Greg Libutti and Sal Pellaconte treated us like family....loved it.

John Harper

Sep 10, 2016

I had a great experience purchasing my new Lexus. Jason Lauer did an excellent job of showing all of the choices in vehicles and the options on the vehicle I tested.

Steve

Sep 10, 2016

Appreciate all the work Dan Hussman put in for the sale. He promptly answered all ofof my questions and was able to be persistent without being pushy. Love the car.

Miss New buyer

Sep 9, 2016

Though I have owned several Lexus cars, I have never purchased from Germain before. I found them to be very welcoming, accommodating and going above and beyond to try to meet my needs in a car. It was found very quickly and ready to deliver in only a few days.

Jon W.

Sep 8, 2016

My wife and I shopped wanted to get the best deal possible on a new car and we were willing to drive to dealerships outside of Naples to do so. Luckily, Greg was able to beat the best quote I received. The best part of our whole transaction was not just the price, but the customer service from beginning to end. Communication was quick and thorough and we probably had more questions than the average buyer. Greg and Chuck made the entire process smooth and I would not hesitate to purchase another car from this dealership. They went out of their way to find the exact color combination requested and the car was perfectly prepped for pickup. At no time did the process feel rushed or pressured. I would highly recommend this dealership.

Suzanne Saltsman

Sep 8, 2016

My buying experience with Germain Lexus was extremely pleasant and easy; the staff knowledgable, courteous and efficient!

Bill

Sep 7, 2016

I work with Allison Chatham who was outstanding to work with. She treated my car as if it was her car. She treated me as a very special person. I will be back the next time my car needs service.

Jackie Rossi

Sep 7, 2016

We just purchased a new RX 350 from Germain Lexus and could not be happier with the professionalism and friendliness with everyone we met during this purchase. Wayne McLeod was/is our salesperson and he has been diligent throughout the entire process and has been thorough in his followup.

John H

Sep 7, 2016

Germain Lexus service center gives 1st class service. I have purchased 3 vehicles for this dealership and have had all of the service work done there. Shawn Chapman and his fellow workers have always exceeded expectations. My service experience with John McCloskey made me feel comfortable purchasing another Lexus recently. Sales people Jason Lauer, Wayne McLeod and Roger Roberts were a big help.

melvisser

Sep 6, 2016

Everyone was very helpful, efficient, knowledgeable and very responsive. I will definitely go back for my next vehicle purchase. The overall experience was very pleasant.

Alan Patrignani

Sep 6, 2016

As always the service was thorough and completed while I was able to make some telephone contacts while waiting in the comfortable reception area.

michael rubenstein

Sep 6, 2016

Salesman, Sal, very easy to work with. Maintained contact from the beginning of the process and made necessary adjustments right up to the final deal. Made experience actually enjoyable :-)

Dover badger

Sep 5, 2016

Very professional, low key but quite thorough. Arrived at a reasonable price quickly. We bought previously from him and went back because of that being a pleasant experience.

Charles Nagy

Sep 4, 2016

Our Sales Person Sal was excellent in every way. Since we just brought the Lexus home on Wednesday, we have continued receiving Sal's help. We have had many questions which he has answered for us. Friday we took our RX 350 in so he could help us program the mirrors and show us how we could program other features. We will again be asking his help, and we are sure he will handle all of them for us.

Derick

Sep 4, 2016

People at Germain Lexus of Naples are very friendly. Had an outstanding experience and they really went beyond to get me approved, but also to get a 0.9APR on my purchase.

Joe and Shirley

Sep 4, 2016

I live in NY but have a place in The Naples area.This is my 4th time using the service dept. at Germain .Each time has been a positive experience.Dan Rusnick has helped me out each time and is a true asset to this dealership.I would highly recommend this service dept.

Joe Turchi

Sep 4, 2016

This is the 4th or 5th time Ive used the service department at Germain Lexus , Danny Rusnick has been my advisor each time and is top notch. I would highly recommend both Germain and Dan to a friend in need of service on their Lexus.

Jason Stevens

Sep 3, 2016

From the minute I walked in the door, my experience was nothing but amazing. Michael Diaz did a wonderful job explaining everything I needed to know about the car. He was very thorough and made sure he took the time to make sure I understood everything. Mike Lawson helped me in the finance department, and did an amazing job as well. Mike is very knowledgeable as well and also took the time to make sure I was taken care of. Thank you so much for everything Michael and Mike has done to help me in this experience.

lexi1903

Sep 3, 2016

There is only one place I trust to have my Lexus cars serviced and that is Germain Lexus. Dave McKinney is extremely professional and Germain is fortunate to have such an outstanding employee.

G Hayes

Sep 3, 2016

The dealer was very accommodating in locating the specific car I was looking for. I do think, if I had come into the dealership with a man, rather than as a single woman, I would have gotten a better offer on my trade -in, but they were willing to add a little more to the trade-in when I discussed it with them. Lesson learned.

LoloG

Sep 2, 2016

Wayne McLeod has been helping me for the past several years now and is always a pleasure to work with!

Pete Rohrs

Sep 2, 2016

I have been a long time customer at Germain Lexus and have owned several RX350 vehicles. The service is always excellent.I especially recommend Carrie Lorenz as a service advisor

LexusIS200

Sep 1, 2016

This is the second Lexus I have purchased with the help of Lu Gani. He makes the entire transaction so convenient. He promptly met me at our appointment time. He delivered exactly what I asked for without wasting my time. He oversaw a smooth, efficient transaction and I was on my way in my beautiful new car. He went out of his way to collect my second key I had not brought to my appointment because it was most convenient for me. That's why I will be back. Great service!Thanks Lu

Roy Hollander

Sep 1, 2016

Jason Lauer,our salesman. met us on arrival and made our purchase fun,efficient and rewarding. All others we met were gracious and professional. We love our new GS 350. I also want to thank Chad(did not get his last name) for his patient telephonic assistance in connecting the Lexus Homelink device to our garage door opener at our home. Thanks to all!

Wilma

Aug 31, 2016

Carrie Lorenz was so friendly and did an outstanding job in the service for my car. I really miss Shawn Chapman as he has taken care of me for years, but Carrie made me feel very special also.

Linda Costello

Aug 31, 2016

As usual Beverly Coppola took car of my service needs. She is very professional and courteous, and most importantly, gets me in and out of the dealership quickly.

Scoon

Aug 31, 2016

Beverly Coppola, has a very service oriented attitude. I feel she is actively looking out for my best interests.

FabExperience

Aug 31, 2016

My recent new car purchase with Germain Lexus was a fabulous experience! From beginning to end Greg Libutti (and his team) took very good care of me, exhibited professionalism, and provided quality customer service. It was undoubtedly the smoothest new car purchase I have ever experienced. I highly recommend Greg and Germain Lexus for anyone looking for a new Lexus!

Irma E.

Aug 30, 2016

I had amazing top of the line buying experience at Lexus of Naples! All their employees are competent and helpful! Michael Diaz was very welcoming and knowledgeable. Along with Michael , Vince Marcantonio, and Greg Libutti Their attention to detail is impressive! The cars are impeccable!

Tina McNeice

Aug 30, 2016

With concern about my car not starting intermittently, I took it to my dealership where I am confident in the service department. Beverly Coppola is my service consultant and she knew the problem right away: the battery in my key fob.It was time for my yearly check up so I asked her about having that accomplished at the same time as changing the battery in my key fob. She said great timing. My car is as good as new, key fob up to date and I again received incredible service from Germain Lexus and Beverly is a delight to work with.

Lovelexus

Aug 30, 2016

Working with Jason Lauer was such a great experience. He is a very pleasant young man, was most patient with me and I found him to be extremely knowledgeable. He represents Germain very well. Will not hesitate to recommend.

jackbender

Aug 27, 2016

Michael has done a great job of handling the purchase of my Lexus from long distance. I am looking forward to meeting Micheal in person when I pick up my car in a few weeks.

David Eskra

Aug 27, 2016

John McClosky continues to reaffirm why I am a Lexus customer of Germain. Thank you John

Randy A.

Aug 27, 2016

It's alway a pleasure to take my RX350 into Germain for service. I know Dave McKinney will take care of my needs with a handshake and a smile. Sometimes I almost think I'm driving his car, and I just bring it in for him to bring it up to date.

Robert Fairbrother

Aug 27, 2016

Beverly Coppola was my service manager. She greeted me with a warm smile, was genuinely concerned about my experience, kept me posted about the time frame in which the service would be completed as well as the maintenance status of my car. She is a true professional!

Todd Hendrickson

Aug 27, 2016

Beverly Coppala was very efficient in seeing that I was promptly taken care of even though she was in the middle of a phone conversation

Peter J. Bergerson

Aug 25, 2016

I had a very positive buying experience with the sales person at Germain Lexus. I had made an appointment and the sales person was waiting for me. He had two cars to show me and discussed the advantages and disadvantages of both. Five stars- a 10 out of 10. I was treated professionally and very welcoming.PJB

Rege

Aug 25, 2016

very good experience. Did most of the dealing by phone.

chefchris

Aug 24, 2016

I just bought my second car from Germain Lexus. The first one last me ten years with great friendly service. So I decided to buy again.

Iemoreno720

Aug 21, 2016

All associates provided the best and highly quality service. The service that the salesmen and employees Germain Lexus of Naples is the best I've ever experienced

Gerald1951

Aug 19, 2016

I have always had great service from sales to service. Both Wayne and Beverly are super employees and the main reason I go nowhere else.

Kcantlon

Aug 18, 2016

I have been to other Lexis service departments and this is my favorite so far in the area. Beverly always has a smile. Knows her stuff. A pleasure to work with Beverly. Great job. Thanks

Lauren Black

Aug 18, 2016

I can't say one bad thing about my experiences at Germain Lexus of Naples. Dave McKinney, in charge of Service is outstanding. He definitely makes sure the customer is taken care of and he is a pleasure to work with. I always look forward to coming back.

Richard Tanksley

Aug 18, 2016

Mr. Fred Webley was my sales person and was a professional and very knowledgeable of the vehicle I purchased. I can say that doing business with Mr. Webley was a great experience as he was not so much as a salesman but a partner in my decision making process. He showed me several models and took the time to let me test drive each.

Elisabeth.Tel

Aug 17, 2016

I have always disliked the whole process of buying a new car, but Michel Diaz made it a painless experience. He is an excellent salesperson- friendly, knowledgeable, honest and not overbearing. His dedication to customer understanding is outstanding and his breadth of knowledge about cars in general and Lexus in particular is impressive.

Tom

Aug 17, 2016

Worked with Jason Lauer on the purchase of a Lexus RC200t. Very professional and pleasant experience.

johnt

Aug 17, 2016

My wife and I recently leased an NX200t at Germain Lexus and the experience was exceptional. Our sales consultant , Frank Smith, was recommended to us by a neighbor who has just purchased a NX200t at Germain, and Frank did a wonderful job in explaining the ins and outs of the car and of the leasing arrangement. He also introduced us to other Germain personnel, identified below. They all were pleasant, friendly and informative about the car and emphasized that at Germain the focus was on the customer and providing excellent customer service. Based on this experience, we would highly recommend Germain Lexus and Frank Smith to those looking to purchase or lease a Lexus.

Ben

Aug 16, 2016

Great experience at Lexus of Naples. Brett great deal with. Will go back for my second car

Beth in FL

Aug 15, 2016

I love this dealership and their entire staff. John McCloskey is always ready to assist and make sure that all items are taken care of when I bring my Lexus to the dealership

Deb Clark

Aug 13, 2016

Beverly Coppola serviced my 2002 Sc 430, my 2012 RX 400h, and now my2013 RX. She has always been very professional and accommodating.I have enjoyed working with her, and look forward to working with her in the future

Hockeyguy

Aug 13, 2016

Shaun chapman the service manager addressed a small tire problem personally. He asked me what the symptoms were and LISTENED to what I had to say! Acted upon what I told him and what he thought and fixed the problem, giving me full explanation of what he thought it was. In addition, he indicated that if I was not fully satisfied with anything, that he would personally make sure it was rectified to MY satisfaction! This is the way a dealership should be run.

Johnnydiamond

Aug 13, 2016

I wouldn't go anywhere else for a car. Bottom line, the best service around. I went in for a free car wash and left in a new Tesla!

UnaNiNuallain

Aug 13, 2016

Yet another very satisfactory routine oil change dealt with speedily and efficiently. I have dealt with John McCloskey on numerous occasions and he is consistently polite, knowledgable and helpful.My dealings with Germain have been excellent.

Naples Real Estate

Aug 12, 2016

Beverly is absolutely fantastic. Every organization should have someone with the knowledge, personality as she has. She adds value to this dealership. Continued success to Bev and the Lexus team.

Bob L

Aug 11, 2016

The service department is always a pleasant place to spend an hour. More importantly, the service and repairs are great. Carrie Lorenze is always friendly and helpful.

Charles Henry and Barbara Henry

Aug 11, 2016

We purchased the Lexus ES350 which we had leased for 3 years. Silvano Pellicciotta was very courteous and helpful (as usual) in taking us through the process. Our experience with Germain Lexus sales and customer service has been outstanding throughout the years.

Barbara Grassl

Aug 10, 2016

I just bought my 3rd Lexus ES from Frank Smith. He is the greatest and made the experience easy and fun. Another shout out to Trish Cano, the sales manager. Their customer service, as well as everyone there, is beyond perfect.

Jack golfer

Aug 10, 2016

Dave Mckinney did a great job again handling my service of my 2016RX. It was profesional and efficient.thanks for a great service mgr

happycustomer4

Aug 8, 2016

my service experience with Dave Mckinney was excellent, as always. i have been with Germain lexus since 2002 and Dave has always been helpful, pleasant and has gone out of his way to make my experience there easy and enjoyable. thank you again! i am again, very pleased.

Joann C Baker

Aug 7, 2016

This is our second Lexus we got from Greg. He is very professional and went out of his way to locate the car we wanted.

Richard73

Aug 6, 2016

I generally buy a car when I need to and rarely look forward to the experience. Greg Libutti presented himself to us, was very pleasant in his demeanor and answered all our questions about the new Lexus products. I was particularly surprised and impressed with his product knowledge and willingness to work at our pace, not his. I generally look forward to maintaining a relationship with Greg and again thank him for making our experience one that I would look forward to doing again.

Bhours

Aug 6, 2016

I purchased my second Lexus 460 LS from Germain and this time worked with Hanny Hanein from 1,500 miles away. He provided outstanding service including picking up my old car and putting the new one in the garage for me. Great service and a fair price.

Tre gubelman

Aug 5, 2016

Outstanding service from Frank Smith he made the whole buying process super quick and easy!

PDG5

Aug 5, 2016

I took my ES in for service and ended up chatting with sales manager who indicated he had the LCPOunit just like what I had previously been looking for. Vinnie called Wayne over and the rest is history. The vehicle meets our needs and the professional treatment received from Wayne and the entire staff was exceptional. I would recommend this store to anyone.The paperwork process went smoothly even though it is cumbersome.

liz183

Aug 4, 2016

I'm always hesistant to go to dealerships but I felt at ease and was very pleased with my service. I felt at home and that is how people want to feel when going somewhere. I usually do not do reviews or surveys like this but I was so impressed by the gentlemen who sold me my car that I had to do one. He was so friendly and courteous and made us feel right at home.

Tom Sabourin

Aug 4, 2016

Staff were well prepared and covered all nuances of the transaction, so as to minimize my time and efforts. Of particular mention was items performed seamlessly, such as contacting my insurance company and arranging temporary docs.

Bob

Aug 4, 2016

Greg Libutti and John Azarow did a great job during this process. Both very helpful and bent over backwards to make sure I was satisfied with process. And I love the vehicle now that I have it.

Pamela Hershberger

Aug 4, 2016

Trish and the team at Lexus made the process stress free.Always a pleasure to do business with!

CDRM

Aug 4, 2016

My cousin and I were out looking at various makes of vehicles for me to consider to purchase. I reallydid not want another Lexus as I did not like the colors available. We went to Germain to look at aToyota, however my cousin said turn right, instead of left. Well that brought us to the Lexus dealership. Decided to look at the GS350, took it for a test drive,liked it but felt it was not "right" for me so I looked at the ES350 after much persuadeing from my cousin. Once behind the wheel, I was smitten with the car. Drove like a dream, elegant looking inside and outand my salesman Sean Kearney was very patient and oblidging with my list of "must haves".Everyone we met with was so pleasant and helpful and courteous. My only complaint would be it took so long to make the purchase. I think they were short staffed for this Saturday, being the last business day of the month. Other than that all the other visits back to the dealership were smoothly handled. I truely look forward to doing business with Germain Lexus and Sean and the service department. I love my new Lexus 350ES.

Paul

Aug 3, 2016

Dave McKinney continues to impress. On short notice, Dave always gets my vehicle in and ensures top notch service.

GPNaples

Aug 3, 2016

All good John was awesome did a bunch of work on my car kept all promises gave me a loaner and the car was great when I picked it up. He even found a way to save me some money! Thx John and Germain Lexus!

Ren13

Jul 31, 2016

Dave McKinney is always kind, professional and accommodating. Even though I drive an older model he always treats me like I just drove a brand new car off the lot. I also never feel gouged when leaving, as dealerships often have the reputation for. Employees in the service department like Dave are extremely important to both current and future business and I will certainly consider your dealership when looking to upgrade my car. Also the guy who worked on my car (I believe his name was Codey) was awesome.

Susan

Jul 29, 2016

I had a routine 120,000 miles maintenance on my 2005 Lexus. Dave McKinney was my advisor. We like our car and wish to keep it. Dave advised us on what needed to be done immediately and what we should expect to take care of in the next 20,000 miles. He was reassuring and realistic. We trust his honesty and value his appraisal of what to expect. This has been a great car, a great dealership and outstanding service advisor.

Libby Marx

Jul 28, 2016

Every single person I met was outstanding in their performance.I have been in Sales and Customer Service for over 40 years and understand what is involved.Your team receives top marks.My daughter bought a car from Brett Shields a year ago and introduced him to me then. I told him, he would have to wait until I bought a new Condo. He remembered me a year later and was exception in every way. Kind, polite, understanding, informative and guiding in the entire process.Roger Roberts also made the process seamless. Great team. All of the other people were very attentive even though I was not their direct client. 100% Congratulations on achieving such a high level of satisfaction. Warm regards, Libby Marx.

Bob Oldham

Jul 27, 2016

Assistance provided by salesman Wayne McLeod and Business Manager Roger Roberts as well as all staff that I can in contact with was outstanding.

Frances O'Donnell

Jul 27, 2016

Everyone At Germain Lexus was friendly and helpful. The atmosphere is fun and lively, and I feel at home every time I am in there. My sales person, Frank Smith, is professional and knowledgeable, and makes upgrading my Lexus painless every time. This marks the 7th car purchased through Frank and each time is quicker and easier than the last. I love my Lexus. Sales department gets me, and Shawn Chapmand, the service manager, keeps me coming back with his outstanding service after the sale. Thank you Germain Lexus!

Greg B.

Jul 26, 2016

I just purchased a new car from Germain Lexus of Naples. I was very pleased with the dealership and my sales person, Jason Lauer. Jason went out of his way to explain every detail and made the entire buying experience tremendously easy and pleasant. I highly recommend Jason and will call upon him again for my next new car purchase. The dealership was very welcoming and I like all the customer service benefits when it comes time to have my new car serviced, etc. Overall, I've had a great experience at this dealership and with Jason Lauer, my salesperson.

Marv Shales

Jul 25, 2016

Relatively good sales experience.... Had to take a car in inventory that was not my first choice, but dealer paid off an existing lease.

Chazgoff

Jul 25, 2016

Great service, with a great price for full synthetic oil. I was shocked at how affordable the price was a mere 52 bucks with tax. The car was washed and detailed as well!

J

Jul 25, 2016

Sean kearney, Mike lawson were outstanding and made my purchase very easy. The were very knowledgable and helpful with the purchase. An all around great experience.

Bob

Jul 24, 2016

My car wouldn't start. Talked to Jill in your service department She was superb. She sent Luis who put in a new battery. He was prompt, quick, efficient and polite. An outstanding experience.

CarolofNaples

Jul 23, 2016

We purchased our Lexus (used) in 2009. We have been thrilled with the car ever since. It is the most comfortable, dependable car we have owned. Part of that dependability is getting regular service at our Germain Lexus dealer. At Gemain Lexus Beverly Coppola has been our service representative for the last few years. She is quick to evaluate any issues with the car. She listens to the customer's needs and provides educational explanations when necessary. Beverly has ALWAYS been courteous, respectful and extremely helpful. We couldn't be happier with her service.

Jim

Jul 23, 2016

Alyson Chatham and DJ Hutton, two separate maintenance visits, were extremely professional, competent, and helpful.

Big Mike

Jul 23, 2016

Sal my salesman, manager of Lexus, Shawn of Service, and Silvano were all great people. Staff explained everything about my new Lexus and helped setting it up just for me. Excellent job.

Chipper

Jul 23, 2016

Excellent service, especially from Mr Fred Webley,who is honest and straightforward, no gimmicks or sale pressure tactics. I have often told relatives and friends of Germain Lexus and Mr. Webley.

Edward Bergauer

Jul 22, 2016

Beverly Copola can be relied on in all Lexus maintenance and repair topics. I recommend her as the best service person I have ever dealt with.

Elizabeth and Frederick Hayes

Jul 22, 2016

Great dealership, Germaine. Alyson Chatham was absolutely a wonderful help. From start to finish. She helped us throughout the entire process. We sincerely appreciate her assistance.

Joe Bradley

Jul 22, 2016

Shawn and everyone else were great, knew exactly what the problem was!!!

LoriB

Jul 22, 2016

Thank you again to my Service Consultant - Carrie Lorenz for her excellent service. I've had my cpo Lexus for 3 years and have established a great working relationship with her. She is professional, courteous, efficient and personable. Most important I value her opinions and trust her recommendations with my service needs. I purchased new tires & alignment on July 21st as well as routine service. I drive about an hour and thirty minutes to come to this dealership.

Olga Carballo

Jul 22, 2016

I have taken my car to Germain Lexus for service and the professionalism in which I was treated was second to none. Alyson Chatham took her time to explain everything without leaving a single detail out. I had a very pleasant experience and will definitely request her at my next visit. I have also recommended Germain Lexus to friends who have purchased their vehicle there and are just as happy as I am.

Phyllis, Sunshine

Jul 22, 2016

Contacted my service rep Beverly Coppola at Germaine in Naples Fl, to set up appointment for service. Facility is beautiful and Beverly was right on the spot. Everything we asked to have done were done without hesitation and with a smile. All work was done perfectly.

Rich

Jul 22, 2016

My wife cant imagine buying or leasing a Lexus anywhere other than Germain Lexus of Naples. The staff, from management, to sales and service is extraordinary. When you walk into Germain you are greeted and treated as though you are a family member. I have been to several Lexus Dealerships, they all offer coffee, cookies, bottled water and juice, but none equal the wonderful and superb hospitality which is indisputably unpretentious. Throughout the years of buying cars, I have come across many sales people. Some very good some not so good, at Germain I have been lucky enough to have met an extraordinary sales representative. His name is Charles Koenig; everyone calls him Chuck. I am not the easiest person to deal with when buying a car, I have to say, Chucks mannerism, humor and placidity is a winning formula. He goes out of his way to bring forth the best deal available. Germain offers free car washes which I take advantage of frequently and I will always stop in every time to say hello to Chuck, if he was adoptable I take him in a heartbeat even though I know he eats like a bear.

Theo E.

Jul 22, 2016

We bought one Lexus from Germain and were delighted with the experience and personal touches that went with it. We get service there and I also service my other vehicle there as well. My most recent experience was terrific and John Mccloskey took great care of me and explained everything about this particular service visit. We'll keep using them. Very happy.

Tom kinzel

Jul 22, 2016

Great service dept. Dave Mckinney is excellent service rep. I bring my lexus and alsomy infinity here for service. Treated very fair at germain and feel they are very honest. Other dealers I went to always seem to find something wrong with my carNot germain. Dave Mckinney is the best.

John o.

Jul 22, 2016

Once again, I was taken care of by a real professional. (John McCloskey). Met me at the door and had me out of there in just over an hour. Never had a bad experience with service as long as McCloskey has been my service rep.

Lee2924

Jul 22, 2016

John Mccloskey provided smooth and timely service all. In and out promptly, just time enough to enjoy a Cappochino and read the paper. No problems.

Mikey

Jul 22, 2016

We returned home from a 9 week european vacation to find our car would not start. I called Beverly Coppola, our Service Representative, who dispatched a service tech with a battery. he checked the existing battery, determined it has no life remaining and replaced it all within an hour of my call to beverly. When he returned to the Dealership, Beverly had the battery tested and confirmed it no remaining useful life. We were back on the road taking care of errands that we had planned.

Wilbo

Jul 22, 2016

We had visited other dealers as we were anticipating buying a new car. When we went to Germain Lexus we wanted to look at their SUV's. We didn't really intend to buy that day, but then we met Lu Gani. Lu showed us our available options. He introduced us to the Rx 350 and then proceeded to negotiate what we think was a great deal. Lu made us feel that he had our interests at heart.

matthew sweeney

Jul 20, 2016

I was very pleased with my recent purchase and would recommend the salesman and the dealership to my friends.

Erik

Jul 14, 2016

This was the most experience I have ever had. Terms were discussed ahead of time and there were no games. An amazing transaction and I will not shop at any other Lexus dealer.

Anton and Deborah Burtscher

Jul 13, 2016

We have been looking for a used car for a while and did not even intend to buy a Lexus, as we thought it would be way out of our price range. We stopped by at Germain Lexus of Naples to actually look at a used Toyota that was for sale. While looking at the vehicle, we got approached by Michael Diaz-Granados, one of the sales consultants at Lexus. He was just brilliant!! I have acquired many cars throughout my life but never had such a pleasant experience before. Michael's flair to deal with and adapt to a customer was outstanding. His knowledge, explanations and efforts throughout were first class. On our second visit and on his day off, Michael did not hesitate to come to the dealership and show us and test drive the cars we were interested in. I admired his patients and attention to detail and after five hours he closed the deal with us on a car that was only on the market for a few minutes. I am still amazed how he pulled that car out of his hat :) That was flexibility, thank you Michael! Awesome experience! Mike at Finance was great and Shawn at the service department was great too. Everyone in the team at Lexus of Naples was courteous, and made us feel at home. We love our Lexus GX460.

Dr. liz

Jul 12, 2016

Saleman, Michael Diaz, was a perfect type saleman for me. Polite.. Understanding. Sincere. Genuine. Respectful. Very knowledgeable. Patient.

Kevin and Claire

Jul 12, 2016

Impressed with excellent treatment of all the staff at this dealership. Salesman Grgeg Libutti was very knowledgeable and professional. Gregg did not play games answering questions showing us all the options we had with any vehicle we wished to see. He went out of his way to tech us how to use the features and options on the vehicle and offered his services at anytime should we need assistance.We have been Lexus owners for many years and needed to upgrade. We had visited all the Lexus dealerships within 100 miles of our home this was the best.

Kevin new lexus

Jul 12, 2016

We needed a new vehicle after owning our 2006 Lexus RX330 purchased new in 2006. We visited all 3 of the Lexus dealerships within 100 miles of our residence. To compare we felt the most comforatble quite quickly immedialy upon entering the Germaine dealership.The Germaine staff all exceeded our expectations for courtesy , professionalism and knowledge of their products. Our sales person Gregg Libbutti was not pushy and provided all the answers to our questions as well as following up with some of our firther issues with the Enform and vehicle features after we left the dealership with the vehicle. The vehicle was returned for a paint protectant and we had the same experience with the service department. All the staff treated us with courtesy and respect we were quite happy with the dealership.The new 200 NXT with available technology, turbo engine and essentially overall smaller size of this vehicle is exactly what we had been looking for. The Lexus quality is still superior to all other competitive vehicles we had inquired of.

LexusSal

Jul 7, 2016

He went out of his way to make sure that we received the car that we wanted. We got the price of the car for what we wanted to spend, without a lot of negotiating. Sal spent a lot of time showing us how everything worked in the car. I would highly recommend him. He now will be our new Lexus saleman

Fran O'Donnell

Jul 4, 2016

Truly Outstanding as alway, especiallyShawn Chapman and Frank Smith.

Judith Warren

Jul 4, 2016

From the sales department with Sal being the most genuinely persistent yet low pressure, to Michael the Business manager working every detail to match my needs it was the best experience.Trish the owner was so personable from the day I walked in I wanted to do business with her.

Gary Hine

Jul 3, 2016

Jason did a fine job. The entire experience was much better than I expected.

Cleve and Donna Parkhurst

Jul 2, 2016

This is our first Lexus. We had tested a few vehicles prior to visiting Germain Lexus, and from the time we walked through the door until our vehicle was delivered our experience was second to none. Our overall feeling was that we were joining a family, and every person we met was so pleasant that instead of the dreaded auto shopping experience it was a pleasure, and we will look forward to a long relationship with Germain Lexus.

Robert Simerly

Jul 2, 2016

Working with Wayne McLeod, our sales person, is a pleasure. This is the third Lexus we have brought with him as the salesperson at Lexus. He's excellent and we recommend him highly. We have always been pleased with the overall service provided by our Germaine Lexus dealer here in Naples, Florida. We buy cars from them, and we have them service the cars. Everything about Germaine Lexus and their service is outstanding!!!!

Rosemary Panzano

Jul 2, 2016

Sean made the purchase of our new Lexus a pleasure!We appreciated his friendly, professional style.

Michael Nolan

Jun 29, 2016

A totally excellent experience. Wayne Mcleod is a credit to your organization.

Sal Dassaro

Jun 29, 2016

I knew that I always wanted a Lexus, but I have to admit that I did very much enjoy my KIA Cadenza.However, I am a very happy Lexus owner. The car is feature rich, although there are some small things that would have made it better.Overall, Hanny and Joe made for a very memorable sale. I want to thank them for all the help and follow up that they gave to me in addressing my needs and wants. I will do whatever I can to suggest that my friends and family visit your showroom for their cars.Sincerely,Sal Dassaro(PS: Trish, I am proud of you for not taking a photo with Billy, LOL)

Barry and Barbara

Jun 29, 2016

Our experience was just like the Lexus, A Class Act! We were never pushed just informed and it didn't "feel" like we were buying a car just talking with friends. They let us call the shots and were calm, didn't rush us nor did they make us feel like we had to have the car or that we were missing out if we didn't buy today. We drove the car twice and never did we feel like we were wasting their time. They took time to be sure we were comfortable with our decision. In fact, I left for an appointment in the middle of the paperwork and came back to smiling faces! Frank and Sean were friendly, kind and helpful. It was a positive experience from start to finish.

067016325 0109

Jun 21, 2016

I highly recommend Brett Shields, he is a great sales representative -very professional, not pushy and he spent the right amount of time showing me all the new features of the ES350! This is my second vehicle with GERMAIN Lexus and I returned because Dave Camposano is a fantastic Manager and the service is excellent.

Stephanie lambert

Jun 6, 2016

Jason Lauer and Frank Smith were both a pleasure to work with. This was my first lease and Lexus. The were very helpful and efficient throughout the entire process. I would recommend both of them to anyone looking for a hassle free and positive experience.

Walt and Fran Williams

Jun 3, 2016

We are SnowBirds from NC and are having to stay here for the Summer. We were Tire Kicking to determine if we wanted to purchase, we were driving a 2009 Saturn Aura because it could be Flat Towed. We have sold the MH and were looking for a newer more reliable vehicle. We stopped in on Memorial Day after visiting the Cadillac and Infiniti dealers, we were greeted by Dan Hussmann and were extended every courtesy including the offer of refreshments and a tour of the facility. Dan took the time to understand what we were looking for and then showed us the vehicles he thought best suited us. We opted for a Certified Pre-Owned Lexus ES350 with 5,000 miles. We completed the sale that day even though we did not have the Saturn Title nor our checkbook. The only comparable car buying experience is when we bought my Wife's Lexus in Raliegh, NC two years ago. I will definitely recommend Germain Lexus and Dan Hussmann in particular to all that I know that are looking to buy. The Service Department will be hard pressed to match standards of the Sales department.

fitness gal

Jun 3, 2016

My experience was very good. Mr. Libutti listened to what I was looking for in a car. After we decided which type of car I wanted, we took a test drive and I was very impressed with the Lexus. My husband and I made an appointment with Greg and decided which car I wanted and then we made the financial arrangements, which were to our satisfaction.

Happy customers Pam and Bill

Jun 3, 2016

My husband and I have been pleased for years dealing with Wayne McLeod at Germain Lexus. The service is always good and we appreciate having someone so professional who is there for us. We also dealt with Jason Lauer for the first time. What a team!!! Thanks for getting us into a 2016 ES 350. We love it!

Songbird1

Jun 3, 2016

Frank Smith never pushed me. He informed me. Moreover, he knew of my long standing relationship with Lexus and appealed to me with honesty and integrity. I am enjoying my Lexus. It is the 5th Lexus for me and an enjoyable ride.

fred123

Jun 2, 2016

Service was complete and very timely. Dan did an excellent job in relation to telling me what was going to be done as well as how long it was going to take to complete.

Jemma Lanzet

Jun 2, 2016

Chad was a great salesman and made me feel I was his only client and couldn't do enough. Overall experience was the best!

LaurenAshleyVP

Jun 1, 2016

Everyone I spoke with and met at Germain Lexus of Naples was extremely friendly & accommodating! The receptionist, (I wish I could remember her name...was great!) whom I spoke to several times on the phone, was consistently helpful, patient, and remembered who I was every time I called and promptly delivered any messages on my status trying to get there before they closed! (I came from Ft. Lauderdale). My SUPER awesome salesman, Charles (Chuck) Koenig, was more than accommodating, funny, easy-going, and had everything ready for me to practically drive off the lot! I arrived about 20 minutes after they had already closed, but him and a few others stayed late just for me! He made the process so easy and I never felt pressured (even after everything he'd done for me), which was a relief! I most definitely recommend him as the go-to salesman!!My last step in the process was to move on to the finance division part...and I couldn't have had a better experience with Roger Roberts! He was extremely patient and helped to make my purchase possible (which it almost wasn't going to be possible). He went through every single option there could be for me and made it happen!Thank you again to everyone at Germain Lexus of Naples for being so accommodating, patient, & friendly! It was truly a wonderful experience for a first-time car buyer!-Lauren

Dan Doucette

May 30, 2016

The attention to detail was great, Chad was easy to work with and very professional. The car was ready when promised and the whole process was as easy as possible.

Joyce

May 29, 2016

Received great personal attention. The salesperson (Silvano Pelliccotta) was easy to talk with and put us at ease. The type of salesperson every business should have. I found this true with others we dealt with at the dealership as well.

rogerc

May 29, 2016

Moved to Naples from Denver 2 years ago. Have been using Germain Lexus for service on my RX450 since the move and have found them to be exceptional. Our service consultant, Dave McKinney is always outstanding and very knowledgeable about the service needed at each milestone.

Robin Moore

May 28, 2016

Shawn Chapman is awesome. I like dealing with him because he knows me after I have bought 5 Lexus from this dealership. It's nice to know I have no worries when it comes to Shawn.

Mile L

May 27, 2016

I have been getting my Lexus and Sevice from Germain Lexus for 5 years. . My recent experience working with Miguel Diaz was the best ever. He got me a great deal on a 2016 ES 350. He was enthusiastic and knowledgeable ...just a terrific person.

Michael LaCorte

May 27, 2016

Michael Diaz best sales rep I have ever had. Got me the exact deal I needed. Totally professional.

Ira and Sandy Broadman

May 26, 2016

Shawn Chapman provided excellent customer service to us on 5/25/16.

Lexus450

May 25, 2016

Beverly Coppola was excellent and the dealership is very well organized. I would highly recommend both Germaine Lexus and Beverly as a service advisor. Lots of snacks, sandwiches, and drinks while you wait.

Nomad3

May 25, 2016

Called Dan Rusinik at 10:00am. Appointment scheduled at 2:30pm. Service completed at 3:45. Back home by 4:15. Now that is service! Don Pletcher

racquets

May 24, 2016

if it wasn't for the outstanding service i recieve from dave mckinney i would not come to lexus for service. he knows exactly how to handle all situations with perfect results thx dave !!

Bankceo1

May 24, 2016

I have been a loyal car buyer and service at Germain Lexus of Naples. Beverly Coppola went beyond the call of duty to make sure our service is done quickly and professionally. She went above and beyond by honoring our request to personally touch up scratches with no extra charge and made sure we received any discounts allowed. She is always pleasant and does a supern job. The best of the best!

chaserf

May 24, 2016

Beverly Coppola once again delivered high quality service to us with both speed and personality. She makes Lexus look better and worth a return visit.

Leon Novak

May 23, 2016

Dave is probably the best Service Representative I've ever met in my lifetime experience in servicing cars purchased from a dealership. His personality is superb, along with his attention to your needs and getting things done properly and promptly. I've never had a bad or average experience with him because they have all been "Great".

Stewart Long

May 23, 2016

John Mccloskey greeted me upon my arrival and informed me regarding the details of my service visit, which, he said, would take about one hour. I had a seat in the very comfortable customer lounge, drank a cup of coffee and read the local paper. In less than an hour, John informed me that my car was ready and gave me a complementary "no-charge" invoice for the service performed. I stepped into my freshly washed car and headed home, impressed that an automotive service visit could actually be a pleasant experience.

Larry

May 23, 2016

Charles Koenig was a great help to us. Thanks again for a great sales personHe was very helpful in resolving a problem.Lawrence Bowers.

Phil O

May 20, 2016

Really liked dealing with Sales Consultant Frank Smith. He found the color we liked and the car was equipped with everything we wanted.

Tom from Naples

May 19, 2016

Great service and follow up. Always happy to Resolve your issues. I was assigned to Dave McKinney for the last three services and Dave has never let me down! Attentive and Concerned that I was happy with their service.

mokandr

May 19, 2016

I found my self needing to make an unexpected trip from Florida to Colorado. My car was in need of servicing, but I needed it to be done the same day. Dan Rusinik, the service manager, was extremely helpful in getting me in right away. The work was done quickly and professionally. I strongly recommend both Germain Lexus service department and Dan Rusinik as a service manager. I am 70 years old and have never experienced better.

Bob Wiedenhaft

May 18, 2016

I HAVE BEEN DEALING WITH A LEXUS DEALER IN WISCONSIN FOR OVER 12 YEARS AND HAVE MET WITH SEVERAL LEXUS DEALERSHIPS IN FLORIDA, BUT WE ARE TOTALLY IMPRESSED WITH YOUR TEAM AND LOOK FORWARD TO DEALING WITH GERMAIN LEXUS OF NAPLES FOR THE NEXT 12 YEARS. WHEN I GET BACK TO WISCONSIN MY LOCAL DEALER WON'T BE HAPPY, BUT WE WILL. THANKS AGAIN TO BRETT SHIELDS & MIKE LAWSON.

marleysmom

May 17, 2016

I was immediately impressed by how friendly everyone at Germaine Lexus in Naples was. I was quickly shown a variety of colors and options available by my salesperson, Brett Shields. Brett pointed out several new features that had me wanting a new Lexis soon. Without pushing he encouraged me to test drive one. After feeling the comforts of a new suv I was sold only to select the color. Brett quickly found and delivered the 350RX we purchased. After the completed sale, Brett was courteous and eager to help in any way possible. We are very satisfied with our new 350 RX, Brett Shields, and Germain Lexus of Naples FL

George B.

May 16, 2016

Germain Lexus in Naples has truly outstanding service. My personal service advisor, Dave Mckinney is tops and takes care of everything. You get the Preferred Customer Seal when you buy at Germain and it's worth it.

Ken Belden

May 15, 2016

Alyson C. again gave us excellent service. She is very knowledgeable and professional. She is one of the best.

Lexus

May 15, 2016

I been telling all my friends to visit Lexus toExpirence what I had.The best device I ever had Lexus will be first.Thank you Alison Chatham

Carl Swonk

May 14, 2016

Best dealership I have ever experienced.. The sales person on a scale of 10 was a 11+

Barry Higgins Germain Lexus Fan

May 13, 2016

Dave McKinney my service advisor continues to provide such terrific support whenever I need help. He is always "on the ball" with a great sense of urgency to resolve any problem that might arise with my Lexus. This dealership is first class in every way and Dave personifies this. I recently also had help when Dave was ill from another example of this dealership's excellence when Alyson Chatham backed up Dave. Thank you, Germain Lexus for your support and for my recent repairs.

Robert P

May 12, 2016

After backing my 2010 Lexus IS 250 c out on the drive way to clean out the garage, when I attempted to start the car up, the engine would not turn over. I called my Lexus service consultant, but he was out for the day. I ended up talking to Beverly Coppola who attempted to troubleshoot the problem. She thought the problem was a dead battery. I thought that was unlikely since Lexus replaced the battery 17 months ago. I told Beverly that I would have the car towed to the dealership. She asked where I lived and she said she would send a technician to the house to check out the problem and see if a new battery was actually needed. The technician arrived 20 minutes later and confirmed that the car needed a new battery which he promptly.replaced. Thanks to Beverly for troubleshooting the problem and saving time and money from having to call a tow service.

Freelexus

May 12, 2016

Beverly Coppola was very helpful and friendly. All of the associates and service managers are always very accommodating. They make you feel at home while waiting for your car and the snacks are wonderful:)

Robert Johnson

May 11, 2016

I have been getting my car serviced at Germain Lexus of Naples for over 2 years. Dave Mckinney has been my service rep each time. I am always treated very well and my service needs are always met with professionalism. Because of this I will not hesitate to buy my next car from Germain Lexus.

Bucky57

May 11, 2016

D.J. was a pleasure to have as my service consultant. He understood what I needed, gave me the schedule to complete the work and delivered the car back to me right on time. Charges wee fair and a free car wash was appreciated.

J. R. Wyatt

May 10, 2016

Great shopping experience recommend highly had 2 Lexus dealers to choose from. Passed 1 dealer drove 30 miles ferther to Germain much better dealer than the one in Ft Myers

Bob D

May 8, 2016

My service writer was Alyson Chatham. I brought my RX450 to the dealership as I had a bubble on my right rear tire. She advised me of my options and kept me updated on the progress of the service. In my opinion she was very emphatic to my needs and did everything possible to minimize the cost. I highly recommend her.

BobbyC

May 8, 2016

Great service and very nice people to deal with. They made the appointment process easy. The service area is very nice with plenty of food/ drinks and Internet makes the time go quick. The service coordinator was very nice. I would recommend Beverly.

Jsh

May 7, 2016

Normally, car service (particularly when out of warranty) can be a real pain. But, I must say that Carrie Lorenz made it a pleasure. Carrie was knowledgable and guided me through the whole experience in the most professional manner.

McGinnis

May 6, 2016

Our salesman was Michael Diaz. We have worked with Michael on several occasions now. We found his attention to detail is amazing! He is always extremely courteous and professional. I can recommend Michael on the highest level of both service and integrity. Would definitely recommend Michael and Germaine Lexus to all my friends!Gary and Gail

Ed Condon

May 6, 2016

We recently moved to Naples from Chicago. In Chicago we had 8 Lexus and brought two here with us. Interested in having good service we heard from several people that Germain was the place to go. I took my car {2014 ES350} in where the problem was immediately identified and explained to me by Beverly Coppola. Arrangements were made for me to enjoy a chicken wrap while I waited for the repair to be completed. Beverly kept me apprised of the progress until the car was ready-which was surprisingly quick. I was delighted with the process. My wife was surprised at how quickly I got home and I even had Lunch

DR PAUL KAUFMAN

May 5, 2016

MICHAEL DIAZ could not be any more friendly and helpful . our experience with him was BEYOND . ROGER WAS ALSO A PLEASURE TO DEAL WITH . WITH BOTH IT BECAME PERSONAL AS IF WE WERE FRIENDS

sparrow59

May 5, 2016

Just a brief note to thank Beverly Coppola for her, once again, great service on April 29, 2016. She makes the maintenance process easy and always spot-on with her estimated time, if not before. Shes knowledgeable, personable and just downright a bright light to be around. Please be sure to thank her for another pleasant experience.Two days later, my rear light bulb burned out and they took me as an unscheduled repair and had me in and out in less than 30 minutes. You'll be hard pressed to find service like that anywhere else. Thanks Beverly!

Gerri Hooker

May 4, 2016

Recently I had to take my car in for regular service and, as usual, everything went very smoothly and my experience at the dealership was great. Dave McKinney was the representative who assisted me with this visit, and as usual, he was professional, efficient and more than willing to address any concerns that I had. He took care of everything in a timely fashion and spent the time to explain everything relevant to my visit. Dave has a great personality and both the dealership and I are fortunate to be associated with him. I recommend Germain Lexus and Dave McKinney and assure anyone that excellence is the goal and that it is delivered!

Carl3110

May 4, 2016

I am a repeat customer at Germain Lexus of Naples - 11 cars purchased!This latest time was a real pleasure. Specially requested a car I wanted and got it in two days. Came in to pick it up on a Saturday and was in and out in an hour. Everyone at the dealership was fantastic, especially my Sales Agent, Wayne McLeod and the Business Manager, Michael.I have had nothing but great experiences at this dealership and recommend it highly.

Leroy123

May 1, 2016

Dave McKinney was my service rep at Germane Lexus and worked steadfastly to ensure I was kept in the loop throughout my service experience. He told what to expect, what was being done and why, and when I could expect the job to be completed. I truly believe Dave stayed on top of the work needed to get my car back to me in a timely manner. You would be hard pressed to find another service rep with his attention to detail and quality of service. When feeling with Dave and the rest of the Germane staff I know I am in good hands.

Sammyhands

Apr 30, 2016

Salesman , Michael Diaz , was very patient And considerate of my needs for a vehicle, was able to provide just what was right for me ,, very happy with my new GX 460 . Very good experience,

Chicago55

Apr 30, 2016

Our experience at Lexus was very positive. We worked with Chad Nesselhauf who was very knowledgeable about the Lexus RX 350 that we purchased. During our test drive, Chad was able to answer all of our questions which made our decision in buying the car easier. We also worked with Mike Lawson who made finalizing the purchase an easy process. They were both very helpful and respectful.

kerrnaples

Apr 29, 2016

The experience was easyl Easy to get a preferred appoinment time. John McCloskey explained the requried needs as well as the requirement for the next 60,000 service. In and out in a short time.

Germain

Apr 28, 2016

Jason Lauer was knowledgeable and customer focused. He was excellent in getting the deal done.Roger Roberts was excellent and straightforward in explaining the financing.

lennyciaccio

Apr 28, 2016

Beverly Coppola was extremely helpful and knowledgeable. The service done on my vehicle was completed sooner than I expected it to take. Overall my experience at the dealership was excellent.

Germain

Apr 27, 2016

Outstanding experience. They did everything they could to make a good deal great. Jason was extremely knowledgeable about all of the RX features and help set up all of our customized settings.Roger was extremely pleasant and explained all of the financing in straight talk; excellent !

Woodsisi

Apr 27, 2016

Once again, a good experience with my service consultant, John McCloskey. This time only oil and filter change and tire rotation etc. But in and out quickly and very knowledgeable and courteous.

cricket

Apr 27, 2016

Couldn't be happier. Everything went smoothly and both Jason and Wayne were very helpful.I'll be back because there are some things I can't figure out.

patricia paladino

Apr 24, 2016

this is my second experience leasing a new Lexus from Germain - Fred Webley was my sales Rep for the second time as always nothing but a GREAT experience dealing with a very knowledgeable sales rep- Germain Lexus is extremely fortunate to have Fred as part of their Team

Anne

Apr 22, 2016

As always they did an excellent job, sales and service.

Dick

Apr 22, 2016

John Mcclosky got the oil change done quickly while we waited.

Billyg87

Apr 22, 2016

Beverly Coppola is always on top of things. Had full check up before heading out for a 1500 mile trip up north. Feel confident that everything is ship shape.

Iowagirl

Apr 22, 2016

I have nothing negative to say or anything that could have been done better. Danny in service was the first person I talked with and he got me to the right person to look at used cars.

mikeg59a

Apr 22, 2016

Alyson was very professional and said what the service would consist of and approximate time it would be. Everything worked out just as she said. Thank you. Mike Gorman

robert3107

Apr 22, 2016

Dave McKinney is just great. Always makes sure everything is handled smoothly and I'm in and out as scheduled! Thank you Dave.Robert Reinfried

David Thurston

Apr 21, 2016

This is the third time I have leased a vehicle at Germaine Lexus and I am sure it won't be the last. Of all the positive aspects of doing business here, I would say that trust is the most important quality I have appreciated. Almost by definition, the car-buying experience is a stressful one for the consumer, but Germain Lexus has eliminated that concern from the equation. I feel that not only is the quality of the car superior, but the sincere and knowledgable interactions with people like sales consultant Brett Shields allay any concerns of not getting treated honestly and fairly. In addition, I feel like I got the best deal possible to make it a win-win scenario for both parties. This experience is in stark contrast with other negative experiences I have had in the past elsewhere. Even the final financial transactions and paperwork with Cary Vhugen exceeded my expectations and made what is usually a tedious process quite enjoyable. Hats off to both these individuals, as well as the people in the service department who have always provided top-notch (and expeditious) service. By the way, my enthusiasm for Germaine Lexus demonstrated itself by a friend buying a new car from Brett (over the phone) a few days later based on my recommendation. Quite an endorsement in itself!

Dr Joel Moranz

Apr 17, 2016

I reported that I noticed dark fluid on my garage floor that might have come from my engine compartment. The dealership had me bring it right in. Beverly Coppola promptly notified me after the 2015 RX350 was inspected that no leakage was found. The car was washed and I was on my way in less than 45 minutes.

Swanson

Apr 17, 2016

We came in for a routine 6 month check up and the techs discovered a leak from the transmission - we were told by our rep Beverly Coppola they needed our car for at least 3 days. We were promptly offered a nice 2016 RX 350 loaner and after 4 days we learned they had to replace our transmission at the manufacturers expense as the car was new and under warranty. Considering the serious nature of the repair we were not inconvenienced much due to the great service the Lexus team offers

Linda

Apr 16, 2016

Excellent. Bought a car with the help of Jason Lauer and Joe Cado. Bought exactly what I wanted at a very fair price.

Linda Phillips

Apr 16, 2016

We had to have the leather reduced on my Lexus 2015. My grandson was down with some of his friends and they got suntan lotion all over the backseat. The fellow died the leather black again and there were still a couple of places that needed a little attention and John had us back in to have it taken care of at no charge to us. You can't ask for better service than that

Sharon Denan

Apr 15, 2016

Germain Lexus best dealership in town and FL. Sean Kearney was wonderful in purchasing my new car. They are like family to me. Any issues they take care of it immediately. If you have not been to this dealership you need to go!! Love my Lexus and Germain Lexus.

Jim

Apr 14, 2016

Alyson Chatham is a top notch service advisor who really looks out for the customer.

Classic car guy.

Apr 14, 2016

Carrie Lorenz was most gracious,pleasant, and a real pro in every respect! Very nice experience to say the least and keep up the good work Carrie! Henry Carlson

Sherley Torres

Apr 14, 2016

I had the most shopping car experience ever. Chad was a great sale associate , he help my husband and I in everything . Him and Roger made things very possible for us. I couldn't be more happy with them two. I will defenitive recommend them to anybody for been honest , friendly , outgoing , and etc . Thank you both for your hard work and making our dream come true! Sherley and Yoandy!

Tobytrn

Apr 12, 2016

I have been driving since 1982 and Germain service is the best. My service advisor, the service technicians and staff are always providing a 5 star level of service. John Mccloskey I can't thank you enough for making every visit so personal and hospitable!

Peter Levi

Apr 12, 2016

Helped pick out what was best for us with no pressure

JT

Apr 11, 2016

Beverly Coppola was my service representative, and she was fantastic. She was kind and informative, keeping me updated on the progress of my service visit. Couldn't ask for better service.

Baykay

Apr 10, 2016

Always good service! Have worked with Shawn Chapman for many years. Just leased my 4th Lexus. Chuck Koenig was great.

Sharon Denan

Apr 10, 2016

Best service best reps Vinnie Shaun and Mike are the best. But more then that they are like family. I love my Lexus and Germain Lexus.

McNally

Apr 7, 2016

I am a resident of Toronto, Ontario Canada, my Lexus is a 2008 GS 350 all wheel drive. I made arrangements with a broker in 2007, to purchase my 2008 Lexus. Therefore, it is an American car. One of the Lexus dealerships that I dealt with in Toronto, were unable to pick up on recalls, which were picked up by David when the car was brought in for the initial visit for an oil change, in 2014 March. Since that time, I have returned to have the car serviced only with David, because last April 2015, he answered all my questions, and when I returned a 3rd time April 2016, the same attention was given to me. The Germain lexus and the Waterdown Lexus in Boston, are far superior to the Inn on the Park Lexus in Toronto, Canada.

Darlene

Apr 7, 2016

Jill, Thank you very much for your efficiency and kindness yesterday. Everyone at Germain was polite, professional and eager to help all customers. I appreciated your kind act and going out of your way to walk me back to the car. I very much appreciated Kens help in checking all the tires when I first pulled up. He tried his best to get my situation taken care of. Everyone at Germain was polite, professional and eager to help all customers. You never know how one small act of kindness can go such a long way and make someones day.

Gail O'Leary

Apr 6, 2016

Dave McKinney has been our service rep for several years. He has never disappointed and continues to deliver the very best service. He is a good listener and ensures that our experience with Germain Lexus is the very best. I cannot imagine working with anyone else.

Chef Arturo

Apr 5, 2016

I always receive very professional service when I visit Germain Lexus. My service representative is Beverly Coppola. I always deal with her because of her knowledge and professionalism. She is very respectful and pleasant to deal with and my relationship with her is excellent. I would certainly recommend her for any of my friends who are Lexus owners.

Ron Byington

Apr 1, 2016

Great experience! Would buy a car from this dealership and recommend my friends and family with no regrets.

tony

Apr 1, 2016

Same day appointment, no hassle, short wait, and a smart and polite service representative, Dan Rusinik.Definitely a good place to get your lexus serviced.

Lexis2016

Mar 31, 2016

Greg Lubutti was a very good salesperson. This is our second Lexus we purchased from him, He was very professional and would recommend him to others

Jesse Thomas

Mar 31, 2016

Dave McKenne was super and very helpful he explained everything to me.

Toni Mezzoline

Mar 31, 2016

This is the best and most helpful, experienced, no pressure dealership I have ever experienced.From Dan the salesman , to Michael Diaz-Grandados (master certified sales) very helpful to the finance mgr Roger Roberts. We felt so good we didn't want to leave. The new car Lexus IS 250F sport I'm loving it! I will and already have passed the word. Thank You all very much.Sincerely,Fred and Toni Mezzoline

dannyboy

Mar 30, 2016

pleasant reception & write up. great waiting area with snacks & beverages available, and reading material. Alyson, the service rep, came to tell me what was determined and answered my questions. Mike Diaz reconnected my cell phone blue tooth, which got disconnected by me accidentally.

George Marinakis

Mar 29, 2016

I have come to Germain Lexus for several years now and I have found everybody there very friendly and helpful. I especially have found John McClokey to be an outstanding employee.

Stuart

Mar 28, 2016

Excellent professioal Carrie treated me as if I had been there for years although this was my first visit to your dealership for help. All assosiates were very courtious

2016 Lexus 350 owner

Mar 28, 2016

I am very pleased with my experience at Germain Lexus with Fred Webley. He worked with my goals throughout the sales and delivery process in an courteous, patient and friendly manner. Cary Vhugen was also very courteous and helpful.

daniel davis

Mar 27, 2016

excellent service very professional very clean building

daniel j davis

Mar 27, 2016

we dealt with salesman Sal Pellicciotta. He was very professional and courteous. I would recommend him and the dealership to friends and family.

Jesse

Mar 26, 2016

We moved to Naples almost four years ago after I retired. During this time Three of our Lexus have been serviced with Dave's assistance. He is highly knowledgeable and professional rather if I bring in a car for service or my wife. Our preference is to request Dave and if he is not available schedule an appointment when Dave is there. Great service representative. Jesse Hoskins

spartan

Mar 25, 2016

When we come to Naples for the winter, we are so thankful that there is great Lexus Dealership in Germain Lexus of Naples. We always have a maintenance appt. at this time of year. Sometimes, we need a repair for a minor problem encountered on our drive down to Florida.All of their employees are knowledgeable and helpful.Danny Rusinik has been always taken care of our needs for several years now. He's very attentive, courteous and professional. We recommend this dealership highly.

Vince

Mar 25, 2016

I had a wonderful sales experience with both Joe Caso, sales manager, and Chuck Koenig my sales consultant at Germain Lexus.Both Joe and Chuck clearly understood my desire to choose a quality, safe vehicle to lease that I would not be putting a lot of miles on and pointed me toward a vehicle with several of the latest tech features. And, they quickly provided very competitive pricing. I can not imagine a more hassle free experience. I highly recommend both of these gentleman.

Mike B.

Mar 25, 2016

Germain Lexus managed the best buying process I have ever encountered. I was expertly taken care of by Dave Camposano (GM) and star sales associate Greg Libutti.

Camy

Mar 25, 2016

Dan Rusinik took good care of me & kept me informed as the work was done. I appreciated his doing this and liked working with him.

dick3875

Mar 24, 2016

Always feel comfortable in dealing with Germain Lexus and my service consultant Beverly Coppola. We are moving to Naples full time this year and will make Germain my dealer of choice.

epalank

Mar 24, 2016

John McClosky was extremely knowledgable and helpful in dealing with premature parts failureIt is because of John that I would return to Germain thank you

Janice

Mar 24, 2016

You run the dealership very professionally. The young man who checked me in was great. Beverly Coppola is the BEST with her personalty, knowledge and customer service and efficiency.

Swimmer

Mar 24, 2016

Buying a new car is not always a pleasant experience, but I found that was not the case with my recent purchase of a new RX-450h. Lu Gani helped to make this purchase exceptional. I look forward to continued support from this dealer.

Laf1948

Mar 23, 2016

Discovered my driver side front tire had a nail in it. I called to speak to my normal service Cordinator who was not there. Allison Chatham stepped in and got me in and had the tire taken care of and everything worked very well.

Dan McClellan

Mar 23, 2016

Hanny Hanien was great to work with. He paid attention to our needs, called us when he had what we wanted and went above and beyond to make sure we were satisfied. His follow up after the sale was also tremendous and we will always ask for Hanny.

carriebout1

Mar 23, 2016

Once again I had a great experience with the service department at Germain Lexus of Naples. my service advisor Beverly Copola is always so friendly, efficient and goes the extra mile.

Koko

Mar 20, 2016

I'm from Naples and I've had the pleasure and opportunity to work with Dave McKinney for service on my RX for years! He always makes the effort to go above and beyond, not only taking care of my immediate car concerns, but also, puts together a service schedule of potential concerns and how much time I have before it becomes a necessity for immediate attention. He truly is my car Dr and I have come to fully trust him and Germain Lexus of Naples with all my car care needs. I also want to thank Dave Camposano for making me always feel at home and like family. Currently I've been traveling to and from PA and always drive home to Germain Lexus of Naples for all of my car service needs.

Nancy JPA

Mar 18, 2016

Purchased a "new-to-me" previously owned vehicle from Germaine Lexus. I was met quickly and courteously by Chuck Koenig when I walked in the door. Chuck's sense of customer care is extraordinary. His attitude was terrific throughout the purchasing process (which I still think takes too long for cash transactions). This made it more enjoyable than an endurance marathon. I highly recommend Chuck and can finally recommend Germaine Lexus of Naples after 2 missed opportunitities 2 years ago. Now to discover their service department . . .

Dianne Blake

Mar 15, 2016

We have been customers of Germain LEXUS for years! That speaks loud and clear about the service and sales and how you are treated.Would highly recommend Stopping by and see for yourself the difference GermainLEXUS and compare it to other Dealers

Dr. M.

Mar 13, 2016

Beverly Coppola is always prompt, courteous, friendly and efficient.

Buckeyes

Mar 13, 2016

Once again my service person........Shawn Chapma was excellent in every way.......I will never go anywhere else........love the snacks and coffee they have also

Harry E

Mar 12, 2016

Having recently relocated to Florida and having a Lexus 350 coming off lease, I visited Germain Lexus of Naples. Frank Smith was our salesperson and he did a good job of understanding my requirements and identifying potential vehicles for my consideration. In just one visit and having looked at only three vehicles we were able to come to terms on a vehicle we absolutely love. Roger Roberts, the Business Manager was a delight to deal with in regards to arranging our financing and delivery. Dave Campusano, the General Manager and Shaun Chapman the Service Manager both stopped by to introduce themselves and make themselves available that day and in the future. The entire Germain Lexus team met my expectations of what I have come to enjoy as the Lexus "experience". I am certain there is a 7th Lexus in my future.

Rajender Sachdeva

Mar 12, 2016

Frank Smith was very cooperative without becoming aggressive and helped us in the process of buying. Thanks a lot to Frank.

Bob123

Mar 12, 2016

Very impressed with the dealership and the professional and helpfulness of the employees. Best new car experience we have ever had. I'm sure the pleasant experience will even continue after the purchase.

sweetcaroline

Mar 12, 2016

I brought my Lexus into Germain for extended warranty work. Service Adviser Dan Rusinik was as helpful as could be and it was greatly appreciated.

BillyJ

Mar 11, 2016

Dan Resinik was very professional in handling my service appointment. He explained everything without trying to over sell me. All in all it was very well done and I am a satisfied client

Kathi

Mar 10, 2016

Beverly Coppola got me in and out in a speedy manor.

NJIvoryGirl

Mar 10, 2016

Alyson Chatham Is an outstanding representative of what Customer Service is all about. In a world of daily stress, it is neck to know someone (and the company they represent) truly care! Alyson and Lexus go the extra mile. PS - our SUV is a 2004 - you get the same service no matter what year your car is!!!

rockon

Mar 10, 2016

I brought my car in for a dashboard replacement and Dave was very helpful. Since I will need four new door panels also, he explained that they are currently in the manufacturing pipeline and I wil be contacted in May or June for those replacements.

Ray

Mar 9, 2016

The salesman, Charles Koenig, was the absolute salesman with whom I have ever done business. I will go back to him again and again.

Jeffz3711

Mar 8, 2016

I cannot say enough about the quality job Frank did for me. I have bought three cars from him and I am totally satisfied. I have recommended him to several friends and they had the same experience. I also want to say thanks to the manager Dave for getting everything together.

Gaga

Mar 6, 2016

This is the third car we have leased/purchased from Michael Diaz. He is professional, helpful and knowledgeable. We are privileged to be his customers and we can't imagine dealing with anyone else! Alice Keelty

jsoorenko

Mar 6, 2016

Carrie Lorenz was my service advisor and she did an excellent job of explaining and making me comfortable, and the work was done sooner than I thought!Thanks to carrie Lorenz for excellent service!Joel Soorenko

Krndgn

Mar 5, 2016

Beverly Coppola could not have been more professional! She was first class in every way! Would highly recommend this dealership. They have customer service DOWN! :)

ribbon345

Mar 5, 2016

As usual Shawn was outstanding. We appreciate the patience and time he takes when our Lexus needs service. He's the best as well as the whole staff!!

Completely Satisfied

Mar 5, 2016

We are on our 14th Lexus and were ready for a new one. The attention and interaction we received at the dealership was exemplary. Our sales person was Wayne McCloed and he did everything he could to earn our business. They secured the car we selected timely and without hesitation. Alyson Chatham is an off the charts fantastic service representative as well. The entire Germain team convinces you that you have chosen the right dealership to purchase your auto from. Congratulations and many thanks to all for a job well done!!

Carol S.

Mar 4, 2016

We had never been to Lexus and had a very good experience. Frank Smith ,our salesman was excellent and very knowledgeable . We love our RX 350, only our 2nd SUV after a ML350. I hated giving up my little Benz but love my new Lexus. We service ourBMW at Germain BMW so I'm sure the Lexus service is just as good which is another reason why we picked this dealership.

Alan

Mar 4, 2016

Buying any car can be very stressful but Sal made iy a dream - Sal is very professional and pleasant to deal with. Sal and the LEXUS team of mangers worked with us to satisfy our needs. There maybe many sale people but I would work with Sal any day - Thank you so much - Love my New Lexus

csroth

Mar 4, 2016

Thanks to Alyson Chatham for making this service visit as easy as possible. I appreciate her professionalism and concern for my well being. It has been a pleasure working with her.

zenshel

Mar 4, 2016

Very professional and pleasant to deal with. Hanny Hanein and Joe Caso worked with us to satisfy our needs. My wife and I have already "spread the word".

Monica33

Feb 29, 2016

Great explanations of what service is needed. Timely and friendly encounter. With Dave McKinney. Always trust his analysis of what service is required. Clean and friendly environment

Bigedroo

Feb 29, 2016

Thank you Carrie Lorenz for your consistently wonderful attention to my auto needs.

John Schlenker

Feb 27, 2016

I am more than satisfied with the service writer, Beverly Coppola. She always has a pleasant smile and great attitude. If there is ever a problem she calls me so that it can be taken care of immediately. It's always a pleasure to hear her talk positively about the dealership and a job that she likes. It's very refreshing and the best car I've ever owned. John Schlenker

Martin Ronald Gahan.

Feb 27, 2016

From the General Manager to the sales personnel Chad and Michael, we were treated with respect and answered all my technical questions on the RX 450h. We originally were looking to buy andthey walked us through a leasing agreement, selling our car off site, that worked to our benefit.Doing all the transfer of plates, picking us up at my car sale, showed us the respect that they havefor their clients.

L Roberts

Feb 26, 2016

Brought our 2015 RX 350 in for routine service. I was greeted promptly by Carrie Lorenz who attentively and quickly came to an understanding of my concerns. In much less time that expected all issues were addressed and we were on our way.

Sandy G.

Feb 26, 2016

The service visit was prompt and efficient. Beverly Coppola was very pleasant and realized my time constraints, getting me finished , leaving with a clean car on time.

auggie66

Feb 25, 2016

everyone at dealership is pleasant, professional, our salesman, chuck Koenig, has sold us four lexus cars. he has always made the experience so pleasant, wants his clients to be so pleased with their purchase and does it so professionally, always a pleasure to see him and you know he will give one hundred per cent to you, thankyou chuck a big thankyou to mike Lawson, for making all the paperwork so easy, he's always smiling, so pleasant

nielgame

Feb 24, 2016

We had a major service. Unasked we received a loaner car and were kept in touch as to how the service was proceeding. Costs came in under budge.

Stuart Neail

Feb 23, 2016

Charles Koenig assisted us with our 4th lease of an RX350 from Germain Lexus. This is the reason we drive from Cape Coral because of the total excellent service and experience from Steve Duran on down in Naples.

Jessica R. - Naples, FL

Feb 22, 2016

As always, Shawn Chapman provides A+ concierge service with a smile. He goes out of his way to make sure my visits to the dealership are quick, easy and fair. Thank you Shawn!!

Beverly Copolla

Feb 20, 2016

Beverly Coppola was our service rep. She listened to my concerns and followed through with just the result I needed.

Obama

Feb 20, 2016

Sorry I don't have time to waste on 4,000 character reviews

Canada Guy

Feb 19, 2016

Dawn Slanec was a very pleasant person to deal with. My car was taken in on time and was ready when they said it would be. I am from Canada and had my 5000 mile servicing done here and there was no charge ! Very impressive and totally unexpected. I will come back to this dealership if I ever need anymore servicing in the future while I am down in Florida.

Linda Ly

Feb 18, 2016

Fred Wesley, Is my sales person who helped me to purchase my new RCF sport car. I knew what I wanted . I just came in and he was there at the right place , and at the right time for me. He is very pleasant person to deal with... Not to pushy or aggressive which I liked that. Also, I knew what I am looking for it helps him to determine to as what to sale me.I would like to say "thank you "., so much Fred, for all your helped to make it possible to have this car one of a kind... Secerly,Linda Ly

ceomarketing

Feb 16, 2016

WE HAVE NOW PURCHASED TWO VEHICLES FROM LU GANI AND ON BOTH INSTANCES FELT TOTAL CONFIDENCE IN HIS SINCERE DESIRE TO COMPLETELY FOCUS ON OUR INTERESTS. LU IS TOTALLY SUPPORTED BY THE GERMAIN SERVICE GROUP AND BY THE GERMAIN BUSINESS GROUP LED BY ROGER ROBERTS..

Ede

Feb 13, 2016

Dave Mckinney is one of the finest men we know. He always helps us with our Lexus. We appreciate his hard work on behalf of the dealership.

bill57

Feb 10, 2016

Thanks to John Mccloskey for providing excellent service on my recent visit to Germain Lexus. John was professional had a friendly attitude and kept me informed on the status of my car. Thanks again and I will be back.

Tom&BarbaraRX350

Feb 10, 2016

Beverly Coppola was our service representative when we recently brought our car in for extensive service.She made sure we were given a wonderful loaner vehicle which she personally took the time to show us how it deviated in driving from our car. She kept us updated as to the progress of the work being done and took it upon herself to contact those in authority in reference to a reaccuring and costly problem.She excels as a representative for Lexus while looking out for the consumer as well!Barbara and Tom Steck

jhogan0269

Feb 7, 2016

My RX350 required a new windshield due to the rain sensing wipers not working. I did not buy the car from Germain, but Dan Rusinik, the Germain service consultant treated me as though I was a life long Germain customer. Danny arranged everything, from ordering the replacement windshield and parts to scheduling the service and setting up a loaner car....all done with professional customer service at the top of his list....Dan is truly an outstanding representative for Germain Lexus..and based on this exceptional service, I will become a lifetime Germain Lexus customer....

BKLYN Joe

Feb 7, 2016

Beverly Coppola, my service professional, is a total professional both in customer care and automotive knowledge; Last year we had an unusual car issue and she quickly took ownership of my problem; unfortunately this week a similar problem with the car occurred again, and again she was right there doing everything to solve the problem and get me on my way. Germain Lexus has a keeper and a great Ambassador with Berverly.

Flor,98789

Feb 6, 2016

This is my second winter in SWF, and my second visit to Germaine Lexus service. I've been fortunate to have Dave McKinney as my service advisor both times. Last year Dave helped me out with a break problem and got my car back to me the same day. This year he was able to complete an upcoming recall while my car was in for a regular oil change. Thanks Dave for great service. K Murphy

nbh

Feb 6, 2016

Thanks for providing such efficient and reliable service. Have needed routine service recently and in past and are so appreciative of the very cordial and friendly attitude of every employee we come in contact with.

gjrsyr

Feb 4, 2016

I hate buying new cars. The experience always seems to leave you feeling like you got cheated. Our experience with Germain Lexus was truly different. Jason Lauer was our salesman and he was a gem. Really a good listener, not pushy, seemed very honest, seemed to know everything about the car, and explained everything in great detail. We shared some concerns we had about high pressure tactics when my husband was leasing his car and they were very responsive to that. It still is not something I look forward to doing again real soon but, at least it was not a root canal like past experiences.

George E Wardeberg

Feb 4, 2016

Outstanding. Sean Kearney. Salesman, did an outstanding job of selling our new Lexus. He was very professional in all respects.He took the time to help us though the entire sale.

L Pagan

Feb 4, 2016

Awesome car buying experience! Great Salesman Chad Nesselhauf. Very knowledgeable and professional.

Alanbaseball

Feb 4, 2016

I got a recall notice saying Lexus would replace the dash on my car if it had cracked from exposure to Florida's hot sun and high humidity. Service rep Carrie Lorenz arranged for a loaner and noted that it was time for the 60,000 mile service. Later, she called and the battery needed to be charged, adding that the service department would charge it for free and not replace belts with the service because that already had been done in an earlier service call. Furthermore, she said that normally there would be a significant charge for reconnecting the after-market satellite radio once the new dash was installed. She realized that had the Lexus dash not have failed, the radio would not have been disconnected in the first place.'in the end, her decisions saved $300-plus on belts and labor, something like $150 for the radio work (labor, researching schematics) and whatever the cost of charging the battery would normally cost ... She was watching,out for a customer and, in my opinion, thereby earning respect not only for her but also for Germain Lexus.

Richard Cieri

Feb 1, 2016

Lu Ganni is a terrific salesperson and a wonderful human being. I found him to be helpful and exceedingly honest.

Eric

Jan 31, 2016

Chad was my salesperson, and could not have been more helpful.

Jaykayc

Jan 31, 2016

The Lexus experience was as good as ever. Calm, competent and reassuring Chad Nesselhauf allowed us time to consider what we wanted and simply guided us with out drama through the process.

John Garrett

Jan 29, 2016

Although most of us enjoy getting a new car, most of us really hate the process of buying (or leasing) one. I did a lot of research prior to entering into a dealership as well as on-line searches and reviews of different vehicles. I even thought seriously about getting something other than a Lexus at first. After going to different brands, and the hassles dealing with several of the Sales Reps and the Games they play, it was time to get back to Lexus. I decided to go to Germain Lexus. I thought that it might be another round of a Game Shows Gone Wrong, but it wasn't. I met Hanny Hanein, Certified Sales/Leasing Consultant at Germain Lexus and I was impressed by his knowledge and his demeanor. He worked with me to get me the best possible deal, and we leased a new ES350 from him. The transaction was smooth and effortless, and everyone we dealt with were friendly, courteous and enjoyable to work with! The service didn't end there! After the sales I been in for a couple of times for things like license plates and having something added on to the vehicle and the same prompt and courteous experience again and likewise when I see Hanny. Always a smile and a friendly greeting like that of a friend, and not just someone who doesn't care about their customer after the sales. I would (which I don't do often) highly recommend Germain Lexus and Hanny Hanein for your next purchase or lease!!

CanRX 350

Jan 29, 2016

We went in to this dealership for our first service, on our Canadian RX350. Our service rep was Beverly Coppola and she couldn't have been more helpful. We are so impressed with the service we received and we would recommend all snowbirds to use this dealer. The dealer environment was superb, so comfortable while we waited for the work to be completed. We will certainly use them again in the future.

Standiford, Gary Laf

Jan 28, 2016

We were very pleased with the courteous and professional manner in which Danny met with us upon our service visit to Germain Lexus. He was friendly and very thorough about the work that had been completed on our vehicle. We would highly recommend him and would certainly request his assistance in the future.

buck

Jan 27, 2016

Alyson was terrific--her attention and service was great. However the car wash people somehow took the bar codes off my windows which led to some inconvenience

GB accident

Jan 27, 2016

Dan Hussmann was my salesman and he made the whole car shopping and buying experience easy and stress free. He followed up as he said he would on every little detail. It was a real pleasure working with him. Got a great car at a fair price and made a new friend. Thanks

KR

Jan 27, 2016

Friendly, very courteous staff. Beverly Coppola was especially helpful.

edmister

Jan 27, 2016

Carrie Lorenz is an outstanding Service Consultant. No matter what maintenance or repairs I need, Carrie always provides exceptional service. Recently my rear bumper needed a scraped area repaired. Carrie had the bumper buffed out and touched up with a little paint - it looks like new! I drove away with a sparkling clean vehicle and a smile. Great professional service!

bruce soderholm

Jan 26, 2016

Great service from Jason Lauer when purchasing my new car.

Carolyn Gehrman

Jan 26, 2016

Dave McKinney was great to work with. He's very caring and helpful. The best service rep I've had. He made effort to be sure I was satisfied which of course I was.

Hunter

Jan 26, 2016

Dan Rusinik provided first class service while having my car serviced at Germain Lexus. He was thoughtful, understanding, professional and didn't waste a lot of my time. Lexus maintenance isn't cheap.....but you get what you pay for. I've been dealing with them for 5-6 years and I never had a problem. Dan Rusinik is a fine example of what service at a dealership is all about.

Smiley Larry

Jan 26, 2016

Dave McKinney is an outstanding g service consultant, he lined up the need repairs and the replacement of the four door panels. I dropped the car off and went on a two walk. When I returned Dave informed me that he car was being cleaned and would be shortly available. He explained what was done and what still needed to be done when the other parts are delivered to Germain Lexus. He made a most difficult process turnout so easy, I did not have to to a thing as Dave handled everything, quite well I must add. Thanks Dave and thanks Germain Lexus

tv

Jan 23, 2016

We have dealt with Lu Gani for over 6 years, and we always find him to be very professional and a man of his word. During this period we have leased several cars through him. Whenever we require services from Germain Lexus, we always go through Lu Gani, an are never disappointed.

Fitz

Jan 23, 2016

Dave Mckinney was very knowledgeable and extremely helpful. Excellent customer service as always. Dave is an asset to Germain Lexus of Naples, FL.

ceagle46

Jan 22, 2016

Dave McKinney is a true professional and an asset to Gremain. I owned my own business most of my working life and, Dave is the type of person I would want on my team. The service experience was fast (done in the time promised) and explained by Dave, so I know what was done and what was found. I recommend your dealership every chance I get!!

HR

Jan 22, 2016

Beverly Coppola, Service Consultant, was fantastic. She was well informed, explained thoroughly what was done and explained what service would be necessary in the future. Service was completed within the timeframe estimated.

Florida

Jan 22, 2016

This is our third Lexus with Germain. We are very happy with all purchases. Our last two were with Michael Diaz. Our experience with Michael Diaz has been great. He goes out of his way to make sure we are satisfied and informed. The main reasons we come back to Germain Lexus IS the quality of the car but as important how we're are treated by Michael .We were one of his first customers and we intend to maintain that relationship.

jhogan0269

Jan 22, 2016

My first time service visit at Germain was an excellent experience. My service consultant, Dan Rusinik, was outstanding..He throughly review why my vehicle was there, insured he understood my concerns, wrote up the work order, reviewed it with me again and then told me, as it turned out, exactly how long the service would take....including the car wash...it doesn't get any better...A class operation and a truly outstanding service consultant.....

Erin

Jan 21, 2016

I dealt with Chuck Koenig at Germain Lexus and he went above and beyond in helping facilitate our trade-in and purchase. I would recommend him to anyone.

Joseph Ingrassia

Jan 21, 2016

The service is outstanding. Fred Webley, our sales rep, answered all our questions and made the whole buying experience a pleasant one. Joseph Ingrassia, Bonita Springs

doctom

Jan 21, 2016

On Jan. 21, while waiting for our 2007 RX 350 to be serviced, my wife and I had the opportunity to encounter a salesman who was pleasant, personable, informed, non-pressuring and understanding of our situation and wants. Chuck Koenig was, without a doubt, one of the finest car salesmen with whom we have had contact during all the years (we are octogenarians) wehave been involved in car buying. We will definitely look for Chuck when we are ready to finally commit to buy our next Lexus..or any car, and recommend him to others. He is an asset to Germain Lexus. I am quite unhappy with the experience we have had re: how our cracked dashboard situation has been handled. Tom Klein

Ivan R.

Jan 20, 2016

Dan Rusinik was the guy who handled my work and I was very pleased.

Vicki

Jan 19, 2016

Shawn was very helpful with an issue I had with my brand new Lexus RC 350. I was greeted cordially and given a loaner RC 350 to drive while my car was being repaired. I was in and out of the dealership in a quick, efficient and friendly manner. I would highly recommend Shawn Chapman in all aspects of Lexus service - he's the best!

RC

Jan 19, 2016

Very impressed with Dave Mckinney and overall service process. Dave provided a good recap of what kind of service I might want for the 90,000 mile checkup. He committed to call me during the day to discuss the inspection done by the mechanics - I received his call and we agreed on the scope of work. When I went to pick up my car, Dave was very thorough in making sure I was satisfied with the service.He also provided a loaner vehicle.

Lexus Lady 850

Jan 15, 2016

I was met by Dan Rusinik my service representative, he was professional and throughly went over my service even up to estimated time of completion.

Mikec

Jan 14, 2016

Just needed a quick oil change and Dave Mckinney handled my service. Dave kept me informed on the progress and explained all my service options on issues they discovered. Will go back to Germain and work with Dave on all our service needs.

Nick Guerra

Jan 14, 2016

The best customer service I received was from Beverly Coppola at Germain Lexus. I brought my car in for dashboard replacement, Beverly didn't waste any time greeting me getting all form prepared and getting me a loaner car. When I returned Beverly immediately took control of the situation and drove my vehicle up front for me. Thanks Beverly

Mary R

Jan 13, 2016

Dave McKinney is always friendly, courteous and very helpful. He is the person that I count on!! He goes above and beyond in his service and making sure that I always get great service from the department. Everyone from the time you drive in is very friendly and helpful.

Michael Saffell

Jan 13, 2016

Our Service Coordinator, Beverly Coppola, was fantastic as usual. Our car was serviced and delivered back to us as promised and the maintenance was performed as promised with an extra check based upon something that I had mentioned to Beverly.

Wes Hein

Jan 13, 2016

We have been customers of Germain Lexus for many years and have always had outstanding service on our cars and well as sales assistance. This is one reason we presently own 2 Lexus. I had both of our Lexus in for routine service this week and Beverly Coppola did an OUTSTANDING job of getting me in and out in a timely manner and also keep me briefed on status. She has a great attitude and is very customer friendly,,,,she fits the Germain Lexus professionalism extremely well. Thanks for the great service!

Larry Smigius

Jan 11, 2016

Dave McKinney, my service consultant, did a excellent job of advising me on the repairs to my Lexus. the repairs were done properly and on time. As my car needed extra work, Dave arranged a loner and kept me up to date on the progress of the repairs. In addition he followed up with the problem i was having regard the leather interior; he definitely went out of his way to help me understand the problem and to find a solution. Well done Germain Lexus and well done Dave McKinney.

CD

Jan 9, 2016

I had great experience. Only place to buy a Lexus.

Joe Perillo

Jan 9, 2016

Dealing with Germain Lexus over the past 10 plus years has always been a pleasure. This pastexperience dealing with Chuck Koenig, Steve Duran and Mike Lawson wasexceptional. I must not forget Gio, he was terrific. Thanks to all of you for your help andguidance,

John De Rosa

Jan 7, 2016

Nice and fast,in and out 3 hrs with a new car.Great salesman,

Greg Cheek

Jan 6, 2016

Great salesman and facility was excellent. Wish they had more of a selection in terms of color.

eleventhlexus

Jan 5, 2016

This was the easiest, fastest and most fair purchase of a vehicle we have ever made. This was the fifth purchase here in the last few years, all were excellent experiences, but this the absolute best.

Joseph

Jan 5, 2016

My wife and I were on our way to Mercedes Benz to tentatively close a deal on a 2016 C class sport sedan. But as we were driving , I suggested we stop by Germain to see the 2016 Lexus ES350 as a potential alternative. As we were entering the new car lot, we crossed paths with Mr. Michael Diaz, who introduced himself, greeted us and politely asked if he could help us. We told him we just wanted to see the new 2016 Lexus ES350. He proceeded to show us some cars on the lot while giving us an insightful description of the car. He masterfully summarized for us the car design aspects, technology and performance. He soon realized that my wife's interest in the car, besides style and mechanical aspects,, was interior and exterior colors in addition to the blind spot monitor. He assured us that the car would have a blind spot monitor and to ease my wife's concerns about color decor, he lined up three cars. One White with Parchment interior, one Silver with Stratus Grey leather and the other Atomic Silver with Flaxen leather interior. Then he opened the cars doors and made us back away so as to visualize all three cars and compare them for color appeal. This helped immensely my wife to agree with me that the Atomic Silver with Flaxen leather interior would be the car to choose. Michael was very helpful throughout all aspects of purchasing the car. He carefully explained all steps of it and took care of everything, including insurance coverage for our new blessed car. Michael is an ordained minister and before living he asked if we would like to have the car blessed. Of course we said yes. Now my wife tells her friends if they want to buy a blessed car to go and see Mr. Diaz At Germain Lexus. He is highly recommended by us.

Lkwyatt

Jan 5, 2016

We recently had our Lexus serviced and received great service from Paul Green-very friendly and knowledgeable-we would highly recommend Germaine Lexus of Naples

olga

Jan 4, 2016

We were extremely satisfied with the service we received from Dawn Slanec. She was efficient, knowledgeable, and knew exactly how to advise us during our repair experience. I would highly recommend her.

pjv

Jan 2, 2016

We leased 6 Lexus ES350 from Germain between 2001 thru2013. a 7th --2013 from Treasure Coast Lexus on East Coast, an 8th fromGermain in July 2015....and a 9th from Scanlon on 12/31/15We had a loyalty to Germain.........In 2013 attempted to lease our 7th ES350 from Germain. Could not believe outrageous price quoted....Went to Treasure Coast Lexus with a previous Germain Salesman for exact equipped car for around $150 less per month.In July 2015, we decided to try Germain again and leased 2015 ES350 for an acceptable lease payment. Very pleased with Salesperson and outcome.On Dec 30, 2015, we attempted to lease another ES350 to replace the 2013 lease and wanted to go local again with Germain. We knew what the payment should be. Germain's quote came in at $545 for 36 month lease with $1500 down on ES350. We knew it should be no more than around a maximum of $450 or so especially with $1,500 dn.We contacted, by internet, Lexus dealer in Ft Myers for same exact sticker price, color, same equipment, etc.. Luxury and Safety Package, (loaded)They sent quote by e-mail (ON LINE) no voice contact at all....with printed payments and sheet showing all details for vehicle. 0 dn, $543 for 24 mo lease incl tax etc., OR 0 dn $485 for 36 mo lease incl tax etc. We called Sal (salesman) Germain and after MANY MANY phone calls on 12/31 and him going back and forth with "finance Mgr"??? It took a couple of hours with all the phone calls...We decided to go toFt Myers to make sure the numbers on paper were factual.Sal finally called back and offered the car to match the deal from the "Other Dealer"When we received his call that they would accept the same as the "OTHER DEAL" ....we had just arrived at the "Other Dealer"....Once at the "Other Dealer" we were very pleased to find everything was as had been put on the e-mail information. They had given us an honest and straight forward quote, on the very same type ES350 with identical equipment as Germain..we were very pleased. My husband had decided on the way to Ft Myers, if the numbers were true on the ES350 he might want to look at a GS...providing the GS numbers made sense.We actually ended up leasing a GS350 F Sport on a 24 month lease for the price of only ($20 more per month) than Germains original deal for the ES350....WE WERE VERY PLEASED with the GS350 and especially for only 24 month.Germain needs to understand that if they can come off an original quote of $545 down to $485 for the same vehicle overnight, then the purchaser realizes Germain was trying to take the buyer to the cleaners the first go round. UNFORTUNATELY ....WE REALLY WANTED TO STAY WITH GERMAIN DUE TO THEM BEING LOCAL AND our previous relationships...We live in Bonita Springs. Now they have have once again left a very bad taste with a customer who has been LOYAL to them since 2001....Total of 7 Lexus E350's purchased from Germain since 2001....now 2 purchased from other dealers....2013 and now 2015. So much for their loyalty to their customers.

prodigal daughter

Jan 1, 2016

I had been to several dealerships looking for a gently-used convertible. The other luxury car dealers made it seem as if they were doing me a favor to show me cars. Having been a Lexus owner previously, I went to Germain to see what they had that met our needs. The experience was great, The salesman, Hanny Hanein, worked with me to see that I went home with the right car at the right price. Now that I have returned to Lexus, I will never stray again! There is something about Lexus dealerships that makes the whole car buying and maintenance experience so painless, and Germain is no exception.

Ally

Jan 1, 2016

I have been visiting lots of luxury car dealerships looking for a car. The experience at Lexus was simply better than any of their competitors!

hdevik

Dec 31, 2015

Service rep. Carrie Lorenz was very friendly and helpful, service was done expedient and to my full satisfaction.

Lewis Horvitz

Dec 31, 2015

Sales consultants and managers went beyond my expectations to make this purchase pleasant and professional. Greg Libutti is my sales rep backed up by Joe Caso and Trish Cano both sales managers.My service rep John McCloskey is the very best.I have purchased three new SUV s from this dealer and it just keeps getting better.

hunter

Dec 31, 2015

Mr. Chapman was professional, courteous, and understanding of my problem. Took the time to listen to me and recommended how I might correct the problem with his help. Having owned 5 Lexus' during the past 15 years, I can't say enough about this particular dealership in terms of its service!

edmister

Dec 30, 2015

If you want to end your day with a smile, schedule your oil change at Germain Lexus of Naples! Thanks to Carrie Lorenz and all of the wonderful accommodating staff, my car came out sparkling clean, tire pressure adjusted, and oil changed at no charge!! It is the little things that make all the difference when buying and servicing a car at Germain Lexus of Naples!

lewishorvitz111

Dec 27, 2015

I recently purchased my third new Lexus within six years from Germain Lexus of Naples. My sales consultant is Greg Libutti. In addition I worked with Trish Cano ,and Joe Caso., sales managers. I of course had other options to buy a Lexus from, but this team is the very best in the business, period.Dave Camposano , the General Manager knows how to keep the best people.

MC

Dec 26, 2015

This is the second vehicle we've purchased from Germain Lexus of Naples in the past two years. Michael Dias-granados was our sales consultant both times. He stayed in touch with us after our first purchase, reminding us that he was available to answer questions or address any concerns we may have regarding our vehicle. We have experienced that same attentiveness each time we visited the service department. So it was natural to return to Germain Lexus and Mr Dias for our second purchase. We were not disappointed. Mr. Dias and others involved with the purchase were friendly, courteous, knowledgeable and so helpful during the whole process. So glad we did!

David Stoll

Dec 25, 2015

Lu Gani did a great job and I will return for his help! David Stoll

bond,lori007

Dec 24, 2015

It is always a pleasure to do business with Germain due to their more than accommodating staff. Thanks to Carrie R. Lorenz I drive over 100 miles to have my car serviced at this dealership. She is professional and courteous but more importantly I trust her recommendations and efficiency in taking care of my service needs and value her opinion.

javeson

Dec 23, 2015

Beverly Coppola was wonderful! She was very quick with the diagnosis & thoroughly explained what it entailed. My needed (and multiple repairs) took a few days to complete, due to delays in receiving the parts. However, Beverly put me into a dealership loaner vehicle for the entire time, and kept me informed each day. What a professional!

Val

Dec 21, 2015

I've bought Lexus' certified car in the beginning of December. Everton Webley of Lexus of Naples was sale person assisting me in the process. He showed several cars, explained the difference in pricing/options; was patient and friendly, making the whole event (almost) a pleasure. He paired my cell phone with car system, helped to set garage/gate openers. My thanks to Mr. Webley and congratulations to Lexus of Naples on having real professionals!

Bob

Dec 18, 2015

Great service with John McClusky thanks. Repairs done well a quickly.

Pelican Landing

Dec 18, 2015

As usual, Bev Coppola and the Germain Service folks did an outstanding job.

TOm O

Dec 18, 2015

Dave McKinney went above and beyond the expectations in addressing our concern regarding out Lexus. He is truly an asset for Germaine Lexus and is the reason that I have purchased several cars there, because the service is outstanding!

B J Harvey

Dec 18, 2015

I just got my second Lexus from Germain. Working with Everton (Fred) Webley is truly pleasurable. He is friendly and professional. Everyone treats you as though you are part of the family.

my2crazies

Dec 18, 2015

This is my 2nd time in Germain in the last 3 weeks. I made a mistake by buying a used Lexus from Carmax. After weeks of fighting with Carmax to put genuine Lexus brake pads and rotors on my car they finally agreed. I brought my car into Germain Lexus to make sure in fact that the parts were true and genuine Lexus parts. Sure enough they finally were. Beverly Coppola is who had helped me both visits and I couldn't say enough nice and kind words about her. I feel like I've known her for years. She is warm and welcoming and is genuinely concerned about your problem. I from now on will only be taking my car into Germain Lexus for anything and everything!!

Lexus#6

Dec 17, 2015

I purchased a new car at Germain Lexus. My salesperson was Sean Kearney. Sean listened to me and found the exact car for me!!When I purchase my next Lexus, I will ask for Sean Kearney!

Happy Customer

Dec 17, 2015

As usual, Germain Lexus and Dave McKinney have provided excellent service in the service provided on my daughter's IS 250. I have been doing business with these fine people for over ten years and have always received courteous and professional service from them. I am especially heartened by the assistance Dave has given me and my daughter in the past. It is comforting to know that dave has our back whenever a problem arises. I am thankful for the professionalism provided by Dave and Germain Lexus.

Tom Shields

Dec 17, 2015

Lu Gani and Dave Camposano were great to work with in the purchase of our Lexus. Will recommend to others. Thank you for a smooth transaction.

JohnFL-47

Dec 16, 2015

In addition to my purchase of my 2015 Lexus IS 250 F Sport that I bought last year, I know I have the dependability of a great quality team of professionals at the service department there at Germain Lexus of Naples. One person who deserves great credit is Dan Rusinik who on various occasions has helped me with questions I have had over the past year. He's been there for me as well for my regular maintenance. Germain has been a great place to do business and look forward to a long term relation.

Andy

Dec 16, 2015

Dawn Slanec of the service department always does a great job meeting my needs and demands for any service I need or choose for my L.S. 460.Roger Roberts also did a fine job assisting me in connection with consideration and selection of an extended warranty.

dick3875

Dec 16, 2015

I have always found Germain Lexus to be fair and efficient. Beverly Coppola is an excellent service writer. She always explains what service is being done and keeps me informed. Very pleased.Dick NorwoodNaples

Vicki D

Dec 15, 2015

Silvano Pellicciotta was very knowledgeable, professional and helpful when we visited the Germain Lexus Dealership in Naples. There was no high pressure sales pitch - he simply let the car speak for itself. I would highly recommend him to anyone who is in the market for a new Lexus! Mike Lawson assisted us with the financing, and, once again, there was no high pressure for him to sell us additional services.

Mike from the Keys..

Dec 14, 2015

Danny Rusinik did an outstanding job of not only keeping me informed of what was going on with my car while in service but actually gave me peace of mind that the work on my car was being done correctly. Drove up from the keys to have service done at Lexus and was not dissappointed in the service nor was there any hidden costs. Well done and thanks again for getting me in and out..

Gordie123

Dec 13, 2015

Carrie Lorenz was my service advisor during a recent regular service and she was friendly, helpful and very efficient. The custover waiting area was comfortable and well stocked. All in all, the experience was what I have come to expect from this dealership.

Gary

Dec 12, 2015

Chuck Koenig and the staff at Germain Lexus worked hard to earn our business. The Rx was for my wife and they were patient and professional to earn our business again! We would defiantly recommend the dealership ans Client Advisor to anyone looking for a vehicle in SW FL.

D. Y.

Dec 11, 2015

John Mccloskey is a very good manager. I recommend this dealer to a friend. I recommend this manager to a friend.

tex

Dec 11, 2015

DAVE MCKINNEY HAS ALWAYS BEEN EXTREMELY HELPFUL WITH EVERYTHING WHEN WE HAVE VISITED GERMAIN LEXUS. WE HAVE ENJOYED OUR RELATIONSHIP AND LOOK FORWARD TO WORKING WITH DAVE FOR A LONG TIME. THANKS TO DAVE FOR EVERYTHING! BARBARA AND DOUG JOHNSTON

KF442

Dec 10, 2015

From my excellent experience during the purchase process to the perfect customer service dealing with service. I will be buying my next vehicle at this dealership.

Hal

Dec 9, 2015

Good buying experience. They offered more on trade in than any other dealer and worked after hours to facilitate the sale for our convenience. The salesperson was knowledgeable and helpful as was the F & I professional. Would go back and would recommend to others.

Jlm74

Dec 8, 2015

Timely and fair. Made a point to clearly explain what was needed and did not try to sell service that was not necessary. Very curtious.

JB Henderson

Dec 5, 2015

We had a wonderful experience buying our Lexus 460. Greg Libutti was very helpful and professional. We will definitely come back again:)N & J Henderson

Bob

Dec 5, 2015

Shawn Chapman greeted us and more or less hosted us the whole time we were in Germain Lexus's service area. He made the experience very pleasant and the process went very quickly. Highly recommended.

Carol

Dec 4, 2015

I always request Dave for my service needs. He goes above and beyond to make sure everything is right with my vehicle. He keeps me informed so I have no hidden surprises when my vehicle is finished and ready to pick up.I have purchased three vehicles from Germain and have been pleased with all of them but Dave is the reason we continue to keep coming back!

Happy

Dec 4, 2015

We have been using Germain Lexus since 2001. We would not go anywhere else, even though our vehicle is now almost 15 years old. Beverly Coppola is a great person to deal with.

jpen

Dec 4, 2015

After searching all day for a car and dealing with rude sales people and management from Toyota, This dealership was a breath of fresh air. They were friendly and were willing to work with us to buy a car that fit our needs.

Lexus nanny

Dec 4, 2015

Super fantastic service center at Germain Lexus. Paul Green helped me understand the service process on my first Lexus. The most pleasant and professional service I have ever received from a car manufacturer

Maree

Dec 4, 2015

Purchased are new suv and zwayne McLeod was exceptional in 0 dealing with. Very straight forward and listen to us and got the deal done very quickly

CMF

Dec 3, 2015

Dawn Slanec is my representative and she is wonderful! Keeps me informed throughout the service and provided me a loaner car on the spot when it became apparent my repairs would take longer than I anticipated. Just wonderful service!

Maree

Dec 3, 2015

Gernain Lexus was very professional and courteous in purchasing are new Lexus. Wayne are sales person was outstanding and Trish and Mike handled the financing without the haggling and many other dealers. Straight to the point in getting the deal done.

Jane Sullivan

Dec 2, 2015

Greg Libutti was attentive, knowledgeable, and accommodating. The customer service was exceptional. Thanks for a great car-buying experience.

Joanne V.

Dec 2, 2015

Beverly Coppola has as always taken very good care of us. She is the best! Joanne V

N RHEEL

Dec 2, 2015

MICHAEL WAS AN EXCEPTIONAL SALESPERSON. HE WAS INCREDIBLE TO DEAL WITH AND MADE EVERYTHING VERY EASY!

Eric C. Mullenmeister

Dec 1, 2015

Went to Germain Lexus to look at cars and Lou Gani greeted me and asked if he could help. Well I just wanted to look and he said great and gave me some space..very good! Then Lou said what car was I driving and what I liked so I said 2014 Audi A6 and I like fast..he said I have the perfect car for you(ya sure) WELL it was my dream car a 2012 BMW 650I convertible with 11,000 miles PERFECT Had to have this car and Lou and Vinny Marcantonio knew they had a sale and were super fair on the price and my trade! I am a retiered sales executive and not a easy sell but Lou Gani was terrific and so was Vinny Marcantino..I am a Germain Guy now!

John

Dec 1, 2015

Dan Rusinik, Service Specialist at Germain Lexus was outstanding in his attention to my needs and the details of my service. Thanks Dan, you are a great asset to Germain Lexus.

Pam Dunlap

Dec 1, 2015

The goal was to lease a car for three years and find a vehicle that was easy to enter and exit.

Ciconjp

Nov 30, 2015

This was my 5th lexus Rx I got from Germain and Chuck Koenig was outstanding as my sales agent for the last 3 RXs We waited for the 2016 to arrive and Chuck was excellent in getting my wife the exact car she wanted. The experience was Flawless and efficient. He was easy to work with which is why we return to Germain and Chuck. He is a great asset to the dealership.John cicon

cyberjeanne

Nov 29, 2015

Excellent service. My car was efficiently serviced and Alyson Chatham kept me informed about the procedure and time involved. Alyson is both a highly professional and delightful person .

Greg Bello

Nov 28, 2015

In a day when it is so hard to find an honest automotive establishment, Beverly Coppola has made me feel secure and well taken care of. She consistently behaves in a professional way and has given me confidence that what is recommended is what is needed. I can't say enough good things about Germain Lexus and have enjoyed my 15 yr 260,000 mile relationship thoroughly. Greg Bello

BJ Paganelli

Nov 25, 2015

Frank Smith is the best. I will definitely recommend him to others. He explained the many positives to the auto I was interested in to purchase. He is efficient, well organized and makes you feel special. When I returned to drop off my old car title, Frank asked if I had any questions about my cars various functions. I feel fortunate to have met Frank.

Susan K

Nov 25, 2015

My battery had died so I was told to drive straight to Lexus once I got the car started. As always I needed beginning of season service as well as a couple of other issues to be dealt with. Carrie had it all done on the spot so I didn't have to come back. Outstanding service as always. Thank you.

irish123

Nov 24, 2015

Carrie Lorenz could not have more pleasant to me on my visit. She spoke to me when I arrived and assured me that my vehicle would be well taken care of and would be ready in about an hour. Right on time and then Carrie explained what was done, oil change, tires rotate and car washed. She thanked me for being a valued customer. I am the one shoud say thanks. Bob S.

Kellamcl

Nov 24, 2015

We have three different Lexus autos and I wouldn't even think of going in for service before calling Alyson Chstham. She is wonderful to work with, friendly, hard working, and always gets the job done right the first time. Thanks Alyson, you are terrific!

jmd

Nov 20, 2015

Our Sales Consultant, Lu Gani, was extremely professional and most helpful! We had an outstanding and productive experience. Would highly recommend Mr. Gani to friends and family.

Wiles1

Nov 20, 2015

Sales negotiation, sales completion, and delivery of vehicle were professional and without any major surprises. I found this dealership to be more customer friendly than the one I dealt with in Ohio on my last purchase several months ago

Frederick Wojcik

Nov 19, 2015

Dave McKinney was very helpful . resolved problem , and I was happy with the results

paul7095

Nov 18, 2015

After a cordial introduction from the dealership sales manager, our sales person Sal ( Silvano Pellicciotta ) was an excellent listener unafraid to share knowledgable opinion as to what might best meet our quite specific needs. He knows this business better than anyone, and he can credibly advocate simultaneously for his client and his dealership. My wife and I genuinely felt that he and all his colleagues were invested in our having the most productive car purchase experience. We are confident that that supportive and professional approach will continue as we get our car serviced at the Dealership.

Rob5672

Nov 18, 2015

Dave McKinney does a great job. He is very thorough and just a first class guy. Wouldn't want to use anyone else.Rob R.

pen1111

Nov 17, 2015

We purchased a pre owned vehicle. Chad Nesselhauf was excellent in explaining the differences between the models and differences within those models. He is very knowledgeable. The process for purchase and financing couldn't be any easier. Customer service seems priority at Germain Lexus!

Rexowner2011

Nov 17, 2015

I brought my 2011 350 RX in for the 30,000 mile service. It's a big one, and although I was prepared for a hefty fee, my car had a few problems (the first for this car) and my bill was considerably more. Beverly was so sympathetic. I really appreciated her caring attitude. One so seldom comes in contact with this anymore. It was a pleasure getting my wonderful car back and dealing with Beverly. Janis Quinn

KennedyTeam

Nov 15, 2015

Dave McKinney, "Just the BEST"-great listening skills. Our point man at Germain.He makes it impossible to even think about going some place else.Ray & Sharon Kennedy

Fitz

Nov 15, 2015

We received as always excellent customer service by Dave McKinney. Dave is very knowledgeable and went above and beyond to us and other customers. Dave is by far the greatest asset to the Lexus dealership in Naples, Florida.

Larry Amilgius

Nov 14, 2015

Excellent service, especially our service advisor, Dave McKinney, he made every effort to make our experience as easy as possible, from arranging a loner, explaining what would be done to our Lexus and then going over the repairs when we paid the invoice.

Carmin S

Nov 12, 2015

Dan Rusinik, my service representative, was totally professional, and, was able to explain to me, in detail and in easy to understand language, the problems and recommended repairs to my car. Dan kept me apprised of a newly discovered problem and a professional recommendation to resolve the problem. I consider Dan an excelent asset to the Germaine team.

Nancy McGee

Nov 12, 2015

I have dealt with Dave McKinney for the 6 years since we moved to the area. Whether the visit is for scheduled or unexpected service I always feel Dave goes out of his way to take care of us & our vehicle. This recent scheduled service visit included an unanticipated recall notice which involved some extra admin for the department, & they did a great job. Thanks you to all involved!

Jane

Nov 11, 2015

As always I received red carpet treatment at Germain Lexus. I was trading in my old Lexus for a brand shiny new one.

Happy owner

Nov 10, 2015

Allyson Chatham proved to be an extremely knowledgeable service Rep. Her personality complimented the overall experience of having our car serviced for the 30,000 mile check up. As part-time residents of Naples Fla., We feel very satisfied and look forward to future visits to Germaine Lexus. John Mitchell

Satisfied customer

Nov 8, 2015

Beverly Coppola is a consummate professional who always goes above and beyond!

buckeye

Nov 8, 2015

Dan Rusinik took excellent care of me in servicing my car. Made me feel at home. Extremely helpful. He recommended an accessory product and made sure it was properly installed.

Claretcar

Nov 6, 2015

The service was on time and I was informed about exactly how long it would take. My car was washed and spotless when it was returned to me.

Bill

Nov 5, 2015

Just completed a purchase of a new Lexus ES 350. What a wonderful overall experience! Can't say enough about my salesperson, Greg Libutti! He made the whole buying process a pleasure. He is what a car salesperson SHOULD be. Very refreshing to deal with somebody like Greg who was extremely knowledgeable on the car, very personable and not the least bit "pushy" like so many other car salespeople. He worked very hard with his staff to make this deal come together for both of us so that it was a win/win. Thanks again Greg for a job well done! Germain should be very proud to have people like you on their team!

Fast Eddie

Nov 5, 2015

Professional and friendly! Many of us know that buying a new car can be a frustrating and challenging activity. This was not the case at Germain Lexus. Their entire staff, and my salesperson Lu Gani provided a pleasant and professional experience. This is a "Quality" dealership.

Bob & Margi Cameron

Nov 4, 2015

Jason Lauer did a great job in selling us a new NX 200T and represented Germain Dealership well! Others- Steve (Sales), Mike (Business) and Giavani (Service) also part of the team that made us gave a super experience!

Fast Eddie

Nov 4, 2015

After searching for a new vehicle for several months, i was very fortunate to stop by the Germain Lexus dealership. My needs were complicated by a negative equity trade. My salesman Lu Gani along with the support of sales managers Trish Cano, and Joe Caso collectively provided a solution that enabled me to drive of with a new RX 350. We love the car! The team work and professionalism of the sales personnel at Germain Lexus was unparalleled in comparison to the other dealerships I visited. I highly recommend this dealer for any purchase or lease you may be considering. Ed Barr

ocean 1

Nov 4, 2015

Dan Rusinik is a very courteous and efficient service rep. The finished product left nothing to be desired, and Dan delivered my car within the time frame he told me it would take. The overall experience was very satisfying. One suggestion. Turn off the sound on the large screen tv in the lounge and put on closed captions.James Riddle

Crazy Golfer

Nov 3, 2015

My car was in for the 90,000 mile service call and rear brakes. Great Service -Beverly Coppola is knowledgeable, personable and of great help.

Jaykayc

Nov 1, 2015

As always all the staff are polite, friendly and efficient. Alyson Chatham was attentive and smiling and took control of the service procedure. No pressure exerted.

miamiu1809

Nov 1, 2015

Greg was very knowledgeable about the car and very effective in getting the job done. I enjoyed working with him. I enjoy going to Germain Lexus.

Lexus2015

Oct 30, 2015

This was a great experience. Dan Rusinik was very professional, explained what was going to be done and then re-capped all that was done. Service was very timely.

FRANK J. BUBBA

Oct 30, 2015

BEVERLY COPPOLA IS A FANTASTIC SERVICE CONSULTANT. ALWAYS GIVES ME SERVICE SECOND TO NONE.KNOWS HER BUSINESS,GREAT PERSONALITY, AND ALWAYS GIVES ME OUTSTANDING SERVICE. A REAL ASSET TO, GERMAIN LEXUS OF NAPLES. WOULD SUGGEST SHE BE CONSIDERED FOR PARTICIPATION IN YOUR TV ADVERTISING. THANK YOU!

Robert Polk

Oct 30, 2015

Buying experience was wonderful, quick and painless.

FRANK J BUBBA

Oct 28, 2015

BEVERLY COPPOLA, IS BY FAR THE VERY BEST SERVICE CONSULTANT THAT I HAVE EVER SEEN.SHE IS CERTAINLY KNOWLEDGEABLE IN HER FIELD.I HAVE ALWAYS FOUND HER HONEST AND ABLE TO SATISFY MY AUTO SERVICE NEEDS PERFECTLY. A REAL ASSET TO THE GERMAIN ORGANIZATION.

Joan Shipman

Oct 28, 2015

Dawn Slanec has been my service representative for the six years that I have owned my car. She is very easy to speak with and always sees that my service is taken care of in a professional manner.

Chuck

Oct 25, 2015

As usual I received great service from Beverly....... She always goes the extra step to make it enjoyable

Dr. M.

Oct 24, 2015

Beverly at Germain Lexus service is always friendly, helpful, and efficient. Service is always up to the Lexus standards you expect when you purchase such a fine automobile.

JB - Wisconsin

Oct 24, 2015

Dave McKinney is efficient and professional. He is great to work with and has taken care of every service issue we have requested. We trust his advice.

Dwhalen

Oct 23, 2015

Love Germain Lexus of Naples . I received excellent service with our service advisor. Danny Rusinik. I will recommend this dealership to my friends . The

Marilyn

Oct 23, 2015

Customer Representative, Beverly Coppola, goes out of her way to assist you with all your questions and concerns.

Vince

Oct 23, 2015

Great experience. I would recommend this dealer to everyone in my family. They did a great job of taking car of my needs, and make the car buying experience the best ever.

Mike anderson

Oct 22, 2015

Jason Lauer did a great job explaining the vehicles options and helping me in the purchasing process.

Davie

Oct 21, 2015

We brought in our 2015 RX350 for the 5,000 mile service. Brian Myer, our service consultant, did an excellent job in explaining what was to be done during this first "checkup". He said it would be done within the hour and he kept his promise with the car being done within the hour. We had our previous RX serviced many times while we wintered in Florida. They have always been professional and excellent service providers.David Graham

Earlene j

Oct 21, 2015

I recently brought my Lexus in for an oil change and tire rotation. Beverly Coppola was my service advisor. She was excellent so courteous efficient and helpful to me. I was very satisfied with the speed that she took care of me

JohnB

Oct 21, 2015

Chuck sold us our car, so we always stop to say hello when we are in for service... he's just a super nice guy. This time Dawn was our service coordinator and did an excellent job. We were just there for an oil change, but turns out we needed the rear shocks replaced and an oil cooler hose swapped for metal tubing. That would take an additional 1 1/2 hours, so they quickly arranged a loaner for us and we could get some errands done while waiting. I'm an older guy and have owned many cars and dealt with many dealers and I would have to say my experience with Germain has been the best of any!!!

whp

Oct 21, 2015

Dave Mckinney gave me the great service he always does, making it as easy and convenient aspossible. Very informative. Gave me my alternatives to include loner car.

Flip2

Oct 20, 2015

I got a great price on the vehicle I wanted. Brett was my salesman and he was knowledgable and Helped me get in the vehicle I wanted. The Manager sat down with me too and was great.I did not hear NO's Or can'ts like I heard at another Lexus dealer. I have owned a GX 470 for 11 years and knew what I wanted and didn't want. They got me what I wanted.The finance manager and Brett stayed late on a Friday to get it done which I appreciated.Great Job!Duane

JimJakubik

Oct 18, 2015

At my recent service on my LS460 at the Lexus Germain dealership was quick, and energetically accomplished by Alyson Chatham. Thanks Jim Jakubik

Linda

Oct 18, 2015

Hanny Hanein was my sales person. Very nice and professional. Attentive and knowledgeable. Didn't feel like a high pressures sale. Very pleasant experience overall

Clilly2951

Oct 17, 2015

Sean Chapman goes the x-tra mile in providing exceptional service. Always a pleasure to do business at Germain Lexus of Naples. Great job! Team Germain.

Deborah McGarry

Oct 16, 2015

Our Salesman Jason, as well as Mike, the Finance Manager, were very professional, knowledgeable and expedient during the whole leasing process. They both exceeded our expectations! Highly commend Germain Lexus of Naples!

Mitch41

Oct 16, 2015

Brought my Lexus in for service for the 3rd year and was treated by a professional staff from drop off to pick up. John Mccloskey, my service rep, was especially helpful explaining the specifics of the service, the cost, and the areas to keep an eye on in the future. Being a NJ snow bird and having had service on my Lexus cars for over 20 years in NJ, I am very impressed with John and the entire Germain Lexus crew.

Lexuslover

Oct 15, 2015

As always, a splendid experience. Competent, efficient service. I even drove out of the showroom with a huge red bow on top of my 350! I think this is my 4th or 5 th Lexus product.

Peter

Oct 15, 2015

Working with Fred Webley was easy and efficient. We enjoyed the process of the purchase and Fred has continued to reach out to help with setting the radio and understanding the other settings.

2015 GX460 owner

Oct 14, 2015

This was my first experience with my Service rep Dan Rusinik. He was very informative and courteous . The service on my new GX460 went smoothly and I wasn't pressured on any additional needs or cost. While waiting on the service my salesman who I've purchased two other Lexus's from Greg Libutti came by and visited with me for a bit and followed up on how I was enjoying the new car and if there was anything he could do to help out. Overall another excellent experience at Germaine Lexus of Naples

csroth

Oct 10, 2015

Alyson Chatham always makes a service visit into a much more pleasurable experience. Her professionalism, knowledge, and concern makes these visits so much easier. Many thanks.

Lowell Gutzler

Oct 8, 2015

David McKinney was our service rep and this was the first time that we had David and it will certainly not be the last.. We have 2 cars that we take to this dealer and we will ask for David every time.

Patty Myers

Oct 8, 2015

Dave McKinney has always been extremely helpful when I bring my car in to be serviced.I thank him for his professionalism, very little wait time, he knows what needs to be done and guides me for the next service. I never feel pushed to service something that can wait till the next time.He is an asset to the company.Thank you Dave,Patty Myers

Peg Boyle

Oct 8, 2015

I met with Alyson Chatham regarding my 10K mile checkup. Right from the first hello she made me feel so comfortable about the service being done, and the estimated time to finish. I must say she was right on the mark with the time. Excellent Job Alyson. I also had an issue regarding a few stains on my seats, and she made sure everything was taken care of to my satisfaction. I give you an A+.

Slim

Oct 8, 2015

Our check engine light came on so we drove straight to the dealership. Dave saw to it that the analysis was done and the repair completed in about an hour.

Lexusgirl

Oct 6, 2015

I recently purchased a newer Lexus trading in my 2008 which I purchased at Germain also. I have always been pleased with the way I am always treated by folks at this dealership, especially Beverly Coppola, Service, and Sal Pellicciotta who assisted me with my recent purchase. He was quick to summarize my needs and helped me get the new car I wanted.

Holtz, Glenn

Oct 5, 2015

Everyone was very friendly and helpful. Our process proceeded efficiently and was a pleasure. This was our first experience with Germain Lexus having moved to Naples last year. Today we met a fellow "GL" and compared notes. They too were pleased!

husker

Oct 4, 2015

Everton Webley was excellent. We have owned at least 6 Lexus and our son and his family have owned at least 4 Lexus. We are obviously pleased. We'll be back. Dr. James and Connie Horner

Carla

Oct 4, 2015

I was very surprised by how nice everyone was and how easy the paperwork process was.

Jim Fitzgerald

Oct 3, 2015

The experience was terrific from beginning to end.

Joan Seibert

Oct 3, 2015

Excellent service and salesman, courtious and patient and tailored the payment to our requirements

Marianne Rapps

Oct 3, 2015

Your Salesman Greg Libutti is wonderful. He was very helpful and explained everything to us. He deserves a 5 star. He was very professional and clean cut.

Guido

Oct 3, 2015

I received outstanding service from John Mcclosky the service manager. He is friendly and goes beyond normal actions to help and assist. He is the best. He is always there to do what he can to make your time enjoyable while waiiting for your car during the service call. Richard G. Palombo

Rjcar

Oct 3, 2015

I took my vehicle out of storage and found that mice had infested the ventilation system and chewed wiring. Dave McKinney was very helpful in getting me service and keeping me informed of developments as the technicians found problems. Thanks to all the staff at Germain for a very pleasant end to a stinky situation!

kate in naples

Oct 2, 2015

5stars to Germain lexus and Wayne McLeod. Wayne went the extra mile and ensured I even had the tires i wanted put onto the ar. Kathy Meaney

SeasMisty1

Oct 1, 2015

Danny Ruskin is a total professional and a very helpful young man.He is friendly, goes out of his way to make sure I understood all the service that was going to be done to my car.Everyone at Germain has always been wonderful. From my first experience with sales and Greg Libutti, who is just a fantastic sales person. I have always been made to feel special. Thank you everyone at germain

Wildlife Rescurer

Sep 29, 2015

I always enjoy visiting Germain Lexus of Naples. All aspects of this dealership are first class. My knowledgeable Service Advisor, John Mccloskey (237), is my go-to guy. John is always most accommodating and provides me with his full time and attention to ensure all my needs are met. Service has always been to my satisfaction. All areas are neat and clean, even the lounge with its amenities, and everyone, including John, is polite and courteous. While the car is serviced I touch base with my sales consultant, Greg Libutti, who updates me on all the new products available.

cc

Sep 28, 2015

Dawn is the best - she gets you in and out with a smile and she knows her stuff! The penultimate professional.

P. A. Carter

Sep 28, 2015

I was able to reach the Service Department and was greeted by Brian Myer. I explained what lights were flashing on the dash, he immediately set up an appointment, and provided Service. Once it was diagnosed what the problem was, he explain everything to me and to my surprise after the problem was detected and I found out since my car was bought used (2011 - Lexus GX), it was not covered under a Warranty. Additionally, this automobile was not purchased at this Dealership. Unfortunately, my ability to give permission to proceed with repairs were not to be at this time. Brian Myer, stated he understood, and we discussed some options of extended Warranties, and I paid for the diagnosis and I received a complimentary car wash. I am very pleased with this Lexus Dealership! All of the Associates are courteous, knowledgeable, an willing to give assistance. Additionally, this automobile was not purchased at this Dealership. I thanked him, and I am assured that I was well taken care of by Germain Lexus - Naples, Florida.

saabguy

Sep 28, 2015

Sales personnel were attentive, but not pushy. Follow-up calls showed attention without being obnoxious. All involved were unabashedly happy to sell Lexus'. Chad Nesselhauf was especially helpful and professional.

saxton9900

Sep 26, 2015

As always Dave McKinney was very helpful. I had a number of service procedures done on my car this visit and Dave had me in and out in no time. Best of all the service is done right the first which is very rare in this day and age.

joanbone

Sep 25, 2015

I was treated very well from the time I arrived to the completion of my business. Steve and Mark were extremely helpful and explained everything with patience!!

Housedick

Sep 22, 2015

Had the pleasure of meeting and working with Brett Shields for the first time about two weeks ago.I found Brett to be an awesome person, very knowledgeable and was able to answer all questions.Brett was well dressed and made a very nice appearance. Brett is an asset to Cermain Lexus.

STAN ARBEIT

Sep 19, 2015

MS CHATHAM WAS AN EXCELLENT REP AND WERE VERY HAPPY WITH OUR SERVICE

Ron

Sep 17, 2015

Excellent service from the Germain roadside team. Car back in service within the hour

andy palmisano

Sep 15, 2015

I have been dealing with Germain Lexus of Naples since 2006. I must say Germain has listened to what customers had to say regarding purchasing a car. All the staff at Germain Lexus and Toyota has always been great to deal with. However the auto purchase system left a lot to be desired. As for my last purchase which will make my third of which would have been five had it not been for the buying process at the time. Barring all the past experiences, my last was top notch due to the efforts of Mr. Frank Smith my sales person and Rodger Roberts of the Management group. As I mentioned earlier all the staff, at Germain are great, but Frank and Rodger stand out from the rest because they are the ones who made sure my experience was the best that could be expected. Many of my family and friends will be informed what a pleasurable experience it was to buy my new Lexus RC 350 Sport this time. And now I am looking forward to meeting with my service person Shawn Chapman the best in the business, he always makes sure my cars are running at their best, and is always a pleasure to deal with.

Peggy

Sep 12, 2015

Shawn Chapman was so very helpful with the tinting of the new Lexus windows. Even provided a loaner. The dealership was so accommodating. The experience was so easy and professional and everyone there was very nice and very helpful. Thank you. Wayne McLeod and the financial services representative (Cary) were truly outstanding.

Maxblue21601

Sep 11, 2015

Beverly was very nice and helpful as she always is when I come in! She is always very prompt and very helpful along with very friendly!

kenad8

Sep 10, 2015

Danny Rusinik is a very knowledgeable young man. Very polite, honest and thorough, he's really a pleasure to deal with. So far I couldn't be more pleased with this dealership.

Andrea Hovean

Sep 10, 2015

When you are purchasing a vehicle for a second property that is seasonal it can be a little tricky. We are not down for long stretches of time so deciding how much money is just going to sit in the garage is a concern. Brett Shields was mindful of our concerns and we ended up with hopefully the perfect vehicle for us

Not Disclosed

Sep 10, 2015

Found the purchasing process to be very good. Dave Kearney was very helpful, pleasant and very professional. Came in the buy a pre-certified car and ended up buying a new RS350. The 2nd Lexus I have purchased at Germain and have found the experiences to be excellent.

Tani cc 2015

Sep 9, 2015

It was a great experience for us to close a business with Lexus dealership.Charles Konig was a great saler ,excellent service and very friendly.Next purchase will be again Lexus Naples.Thank you for making our day happy.

Jonathan Mustian

Sep 5, 2015

Dave McKenny provided his usual outstanding service. He was thorough and had work completed before the estimated time. He is always very courteous and makes us feel comfortable. He is quite an asset to your dealership.

Kim Luzinski

Sep 4, 2015

One again,another great experience at Germain Lexus. The buying process was easyand professional. Brett Shields was our salesman. David Campasano,the manager,is wonderful to work with. Mike Lawson in finance makes everything go so smooth.John McCloskey always takes great care of us in service. We will continue topurchase Lexus from Germain due to all the AMAZING people and service at Germain!!!!

Mike C

Sep 3, 2015

The service I received from the Team at Germain Lexus in Naples, FL was excellent throughout the entire buyng process. My salesman, Sean Kearney, was professional and responsive to all of my inquiries. Also, the business manager, Roger Roberts made the entire administrative process convenient and responsive to my specific needs. In summary, a great customer oriented team that met my buying needs.

D.C. Rose

Sep 2, 2015

very pleased except for the time it takes to respond to all the survey and satisfaction questionnaires and phone calls

Phyll

Sep 2, 2015

It was a pleasure meeting with our salesperson, Peter Michalak. He made us feel very comfortable about leasing a new RX. He is completely knowledgeable about all the Lexus models and options, and shares this information clearly. We have purchased and leased several Lexus vehicles from Peter, and we continue to seek him out when we are thinking of a new vehicle.

Amy Dawson

Sep 1, 2015

Germain Lexus was helpful as usual. I always have a great experience.

Bald Eagle

Aug 31, 2015

We brought our ES-300 Lexus car in August 2000 at Germain Lexus of Naples. Our car has 135,000 miles and all maintenance service has done at Germain Lexus of Naples. For 15 years, Shawn Chapman has provided great service for our maintenance for our car. We "trust" Shawn to advise us to needed maintenance service on our car.

Harlene Habel

Aug 31, 2015

The 5,000 miles oil change, but as always Daniel was right there to greet us with his usual friendly and efficient service. It is always a pleasure doing business with Germain Lexus because of the top notch service they provide.

Jerome Bobruff,M.D.

Aug 30, 2015

Carrie Rickard was pleasant and efficient as she greeted me and explained the process by which my service would be delivered. My car was ready at the promised time, freshly washed and dried. Wayne McCloud, my salesman, spent a few minutes with me and expressed his concern that I was well and that my auto was living up to expectations. It is a pleasure to do business with such a fine organization.

Assini, Rick

Aug 29, 2015

My navigation/radio malfunctioned, kept cycling on and off. I phoned Carrrie Rickard who arranged for immediate attention if I came to the dealership. The problem was promptly evaluated to need new parts delivery. She arranged a new loaner vehicle that I expected to have for a few days. She phoned me the next day and advised that the new part arrived ahead of schedule, was installed and ready for me. It doesn't get much better than that.

dave 6'6"

Aug 29, 2015

Arrived early for my service appointment, which was to be a "quickie". Beverly Coppola greeted me at once in the customer lounge and discussed the nature of the service. I mentioned to her that I had some concerns about the battery, which was less that two years old on a car which had just over 10,000 miles on it. She assured me that if the battery was not up to snuff, it would be replaced at no cost to me, and that the total time for the service would increase slightly, to an hour and a quarter. Very professional, and turned out to be totally accurate. At precisely that time, she said that the car was ready, and that the battery had been replaced. Total charge for the service, just under 25 bucks.Left the dealership a very contented customer. Thanks Bev!Dave Fulcomer

Veracruz

Aug 29, 2015

dave provided fabulous service, communication and explanation. Our car's service was finished exactly when promised and Dave went above and beyond to explain the issues and solution.

mrjimwilson

Aug 27, 2015

Alyson Chatham was great in handling my 5,000 mile service visit I a classy manner. She call when it was ready and greeted me on my return to the dealer.

Erin

Aug 26, 2015

Mr. Camposano and sales team were extremely helpful. Their expertise and knowledge made the leasing process a breeze. I would recommend this dealership to any future buyer!

Lauren

Aug 25, 2015

Ended up with a good deal, had to negotiate for a little while, low offer on my trade in- would take it elsewhere but good deal on purchasing new car.

Marina 18

Aug 24, 2015

we are very pleased and impressed with the service Charles Koenig has provided us. He thoughtfully and thoroughly answered all of our questions. We appreciate his expertise and we feel confident working with him.HIs input has certainly guided us in our selection. Steve and Marina Demetriou

Marina

Aug 24, 2015

We are very pleased and impressed with the service Charles Keating has provided us. He has politely and thoughtfully answered all of our questions. We appreciate his expertise and feel confident working with him. His input has certainly guided us in our selection.Steve and Marina Demetriou

George

Aug 21, 2015

Dave McKinney was outstanding in handling my service issues, as usual. He is effective in solving problems with my ES350. I have had over the last few years. Sherry was also most helpful in explaining the exchange program.Great service and great dealership

Jim S. - Happy Lexus Owner

Aug 20, 2015

Every aspect of our relationship with Germain Lexus (Naples) has been very satisfactory, but we're particularly pleased with our service rep, Dave McKinney. It always seems as if his attention to our car's needs and making certain that we understand the reasons why the service is needed are as important to him as they are to us. We've never felt as if he isn't looking out for our best interests when it comes to maintaining our investment in the car. Thanks, Dave. And, thanks to Germain Lexus for having employees like Dave on your staff. He's the one we have regular face-to-face contact with, but I'm confident that he's typical of many Germain employees.

ghb25

Aug 19, 2015

My daughter experienced a problem with her rear tire in that it was losing air. As she always does, she went to Germain Lexus where it was discovered that she had a nail in the tire that could not be fixed. As usual, Dave McKinney attended to her and got her a new tire at a reasonable price. Dave has taken care of my daughter's vehicular needs for the last few years and has done so in a way that I would do myself. In fact, Dave has been there when I could not. I have the utmost confidence in his acumen and professionalism, and consider him to be a superior service advisor.

rdecker13

Aug 19, 2015

My Sales Person Frank Smith was able to get me an excellent and fair price. Frank was very Friendly and Knowledgable. Frank also introduced me to other staff members who where very nice.

HW guy

Aug 18, 2015

Perfect. Just like it was supposed to be I bought the car here new and later new tires here. I had oil change and tires rotated. Cost =$0. All in under 1 hour.

Barbara O'Donnell

Aug 14, 2015

I was delighted with the overall atmosphere of this dealership. Before I saw my salesperson, the staff were all very cordial. The waiting areas was comfortable, and the building was immaculate. The customers seemed happy to be there.. My salesperson was attentive to all details. The buying experience was excellent. Recommend highly.

Jayhawker in Paradise

Aug 12, 2015

Alyson Chatham is absolutely wonderful - extremely knowledgeable and eager to help customers. She moves fast with paperwork but takes time to explain repairs and why something needs to be serviced. I am amazed by how much she knows about cars

Cristi18

Aug 12, 2015

Dave McKinney does a excelent job every time i bring my lexus to be serviced!!! I appreaciate his knoledge and his expertise on sevicing my RX 350!!

Happy Husband

Aug 12, 2015

Chuck Koenig has sold me my last two Lexus and will sell me the next. The thing I love, VIP, he's it. I really don't want to buy a car everyday, but if I had too I'll go with my VIP/MVP. My wife is floating on air (Happy Wife, Happy Life!!!!) Team Germain seen to it that we won the game. I'll just sit back and be the cheerleader, but if you want to win, bet on my MVP and team Germain!!!!!

Michael

Aug 12, 2015

I had my ES350 in for service. My Service Manager, Dawn Slanec, greeted me shortly after I sat down. She reviewed the needed work, and provided an estimated time for completion. When the work was completed, Dawn brought me to her office, and went over my invoice, and I was on my way. My experience with Dawn, and the service department, was excellent.

Denice & Jeff Gray

Aug 11, 2015

From the meet and greet, to the salesman, and over to the finance manager, everyone was extremely professional, polite and provided excellent knowledgeable information in helping us to pick out and purchase a vehicle. Dan was helpful in every way. He gave us great information on the vehicles we were interested in and happily escorted us in our many test drives. Seriously, it was a pleasure to deal with every staff member that we came in contact with. We look forward to our next purchase with Germain Lexus.

dogwalkerB49

Aug 11, 2015

Dave McKinney does a fantastic job when I bring my Lexus in for any kind of service. I appreciate his knowledge and expertise on servicing my car. Thank you!!!!

Drexel98

Aug 8, 2015

My sales person Greg gave me an excellent lease price without needing to negotiate. He was friendly,Knowledgable and helpful. Greg introduced us to the Manager who was also very nice and the entire staff was the same.

Jafari

Aug 7, 2015

My wife and I came in looking for a used ES350. Mr. Hanein greeted us at the door politely. My intention was to come in and look for a used car. Hanny proposed the option of leasing a vehicle. He then showed us the different options. My wife and I were were still reluctant on leasing. Hanny then advised us of the great benefits of leasing a vehicle. My wife and I discussed it further, and we decided to move forward with the lease. The colors they had in stock were not even the ones we favored but we ended up driving home in a vehicle that we absolutely are in love with. We could have not encountered a better, knowledgeable, thorough and efficient salesman and dealership. We will definitely refer our family and friends to Germain Lexus of Naples. Mr. & Mrs. Jafari

Sfh352

Aug 5, 2015

Nathan Gosline was a pleasant, helpful customer service representative at Germain Lexus. He was a easier to deal with and made the entire experience a good one. I can't say enough about the entire service department at this dealership.

Donald ester

Aug 5, 2015

Mark mellman went above and beyond to give us good service

Matt B

Aug 4, 2015

Was easy, lease was just as advertised. No back and forth was needed. Great facilities

Stryker's Dad

Aug 4, 2015

The entire process of having my vehicle serviced was a pleasant experience. Nate Gosline was the Service Rep and was outstanding. He listened to what I was concerned about, he evaluated the situation, and responded with excellent service in a quick, friendly and professional manner. He made great recommendations and even told me what was not necessary instead of trying to sell me services that were not needed. This is the kind of treatment that make me a loyal customer and I will definitely be going back. The facilities were easy to navigate and find the service area, the customer lounges were clean and comfortable.

Anika R Orlando

Aug 4, 2015

I had an outstanding experience at this Lexus dealership. They had the car I waned and I drove to get it. I wasn't expecting to be so impressed. Everyone was so nice and came up to me and shook my hand and said "Thank you for coming in and your business." Very Professional and courteous staff. Jason was spot on with paperwork and teaching me how to use all the features of the car. Roger-who obviously has done closing paperwork before--was such an expert. And Vince just rounded off the team! Thanks Again, Anika R. Orlando, FL

Pat

Aug 2, 2015

Great experience! In and out in no time. Very informative and no pressure.

Carol Radde

Aug 1, 2015

Took car in for service - Nathan Gosline was very accommodating. Will ask for him in future visits. Germain is an excellent facility.

Jem

Jul 30, 2015

Nathan Gosline was very professional and efficient in getting my car serviced and repaired. It was a pleasure to do business with him and Germain Lexus

Alan Persnickety Customer

Jul 28, 2015

Germain Lexus of Naples has a superb service department based on our experience. I recently took my wife's 11-year-old RX330 in for routine maintenance, an inspection, replacement of a timing belt and a new water pump. I also asked for an update on when parts would arrive to complete a factory recall on the vehicle, and to get their body shop to provide an estimate on some minor damage to the rear bumper and lift gate. Service representative Carrie Rickard could not have been better, making sure she was upfront with prices and giving us all available discounts, riding herd to get our work completed on time, and seeking a second body shop estimate in case the body work could be done less expensively. As a matter of fact, the second estimate was lower. The dealership provided a free loaner of a new SUV, completed their work, arranged for the other body shop to complete that work, retrieved our car, detailed it at a bargain price and returned it with a smile and a full explanation of all charges.

Naples Driver

Jul 27, 2015

Nathan Gosline was my service advisor for the second time in last few months and.he is very conscientious about keeping me informed on what needed to be done to my 2011 RX350 and availing me of service specials to keep costs down.

Patty

Jul 26, 2015

I just purchased my first Lexus. The experience I had at the Naples dealership was excellent. Everyone my husband and I dealt with were professional, kind and informative. Kris Crawford and Wayne McCloud sold us our car. Cary Vaugen helped us with our final paper work, and Giovonni Blasi helped us get a loaner car while xzilon was being applied to our Lexus. It is because of these professionals that we are happy to become part of the Lexus family.

Robert Fehr

Jul 26, 2015

Dawn Slanec in the Germain Lexus Service Department was very knowledgeable and made me feel at home, I will definitely bring both my Lexus automobiles back for any service needs. Thank you Dawn!

Robert of Naples

Jul 25, 2015

As usual, courteous,quick to meet and respond and thorough in following through VERY pleased with her and the experience

Dale S

Jul 25, 2015

My new service consultant is Alyson Chatham and i am SO pleased to he working with her. She is attentive, knowledgable and goes above and beyond to make sure i am satisfied and happy. She had big shoes to fill- Shawn Chapman had provided me excellent and doting service for fifteen years. I have another winner! Happy customer means a successful dealership. Thanks Alyson Chatham - for continuing to keep my experience so positive.

wmcat25

Jul 25, 2015

The service at Germain has been nothing but superior in my two experiences with them. I live in an area in North Florida where there is not a Lexus dealership,therefore I rely on service appointments to coordinate with a long distance visit. I am on my 4th Lexus. I used to live in a north suburb of Atlanta and therefore I kept my service visits in a large Lexus dealership in Atlanta. I have family in Naples so I can coordinate a visit with service at Germain. Germain has surpassed by far the service in Atlanta which I thought was excellent. The service manager keep me informed constantly. They fixed a small minor recall item and a major recall item along with a few courtesy replacement items. They made arrangements for a loaner and after service hours pickup. I will continue to coordinate my service at Germain Lexus in Naples, FL.

Lexus101

Jul 24, 2015

Just a quick note to say how nice it can be to deal with friendly and professional folks like Dawn Slanecand the rest of the Germain team. Would recommend them anytime!!

T. Etzel

Jul 24, 2015

I needed routine maintenance and easily made the appointment on line. John was assigned to me and made the process very easy when I arrived. He was informative and provided some extra information I requested. The waiting area was great and allowed me to get some work done in a very comfortable way. My experiences with Germain Lexus have always been excellent. Another great experience. Thanks John!

drjms

Jul 23, 2015

Germain Lexus gives us a product we trust and outstanding service. We only deal with Frank Smith when it's time to by a car because of his honestly and integrity. When it comes to service, Dawn Slanec is an expert at service. She is able to guide us through each area of service. There is no one better than Dawn.

Ross Browarnik

Jul 23, 2015

Always a pleasure to have my car serviced here. The service personnel make it simple and efficient. I Definitely would recommend to any Lexus owner.

Completely Satisfied

Jul 22, 2015

In 50 years I have NEVER had a service representative as AWESOME as Alyson! She is constantly on top of all steps of the process, shepherding your vehicle along towards getting the service completed right the first time with incredible swiftness and the ultimate of satisfaction. All the time smiling and following up with the customer so you know right where you are in the process. She has convinced me to become a Germain customer for life ! Fantastic Job!!

Bmassey

Jul 19, 2015

Nathan Gosline was excellent in handling my car service requirements. He communicated effectively with me even though I was many miles away in Ohio. Handled my issues effectively and efficiently. Many thanks!

lexusgirl2001

Jul 19, 2015

The website was easy to use and we received prompt response. We had regular scheduled service maintenance. We received a thorough inspection and found we needed 2 new tires. We were in and out in a very reasonable amount of time. Dave McKinney is on top of his game!!!

Tony santariga

Jul 18, 2015

I am a Lexus owner and had service performed on my 2015 Lexus . Beverly Coppola was the service agent that handled my warranty repair and she was excellent... This was the second time this month I had service done and she handled both cases Thank you Beverly

R. Mckeever

Jul 17, 2015

Great dealership!!! The sales man & business manager were very nice to work with.Was very happy with are deal.

Rosemary Black

Jul 16, 2015

It was a pleasure to work with Frank Smith to lease a new Lexus. Purchasing any car can be very stressful, but Frank made the experience easy. I would definitely recommend him to my friends. Thanks for being so helpful, Rosemary Black

scott3458

Jul 13, 2015

The team at Germain Lexus made things happen. Salesmen Sal and Wayne worked together to make sure I got the car I wanted. It is good to see people work together to make a great customer experience. thank again.

Don Pletcher

Jul 12, 2015

Dan Rusinik and the entire service team did an excellent job.

scott Casselberry

Jul 12, 2015

The most impressive thing I saw was the team work displayed within your sales team. My original salesman was Sal. The only day I could get back to review my options was on his day off. He volunteered to come in but I insisted he spend time with his family. Rather than set another day Wayne stepped in for Sal and put together the final points needed to make a purchase.

bob hanzelin

Jul 10, 2015

I came to Germain to compare a Lexus ES350 to a Cadillac CTS and ended up purchasingthe Lexus.

Realtor

Jul 10, 2015

I came in for my 75k mile service...needless to say my car was perfect when finished...John Mccloskey took care of me, always very courteous and explains the service done....I would never think of changing dealership....Lexus is the best!

JP

Jul 8, 2015

We recently stopped by Germain Lexus dealership & met with Gerard Faccio. We test drove 2 cars & decided to lease the IS250. Shortly thereafter we reviewed the lease car agreement & drove off the lot.Everybody at the dealership was professional, courteous & knowledgable. And Gerard's follow up has been impeccable!

Carolyn

Jul 7, 2015

Excellent customer service from Germain Lexus! Highly recommend it.

dotatlexus

Jul 7, 2015

A very pleasant and prompt buying of a car. Wayne McLeod was very knowledgeable and efficient, as well as very nice! ok it is now

Kim Levitan

Jul 6, 2015

Between Trish (sales manager) and Greg my salesperson, they did a great job meeting my expectations!

Ron

Jul 4, 2015

Alyson Chatham is a very professional and friendly service consultant.

Jeff E

Jul 2, 2015

This is the third car I have purchased from Germain Lexus in the past 3 years and from their sales person Greg Libutti.the experience I've had has been wonderful and it keeps me coming back from more. the entire staff Mike Lawson, Chuck and the rest of the staff have always been helpful and extremely courteous and it's always a great experience to walk through the dealership doors and see the everyone.I'm sure I'll be buying more cars in the future from Greg and Germain Lexus!they make it easy and I always feel I get the best deal for my money, but most important it's a very positive experience and they make me feel very comfortable .I would highly recommend Germaine Lexus and Greg Libutti as a sales person.Thank you!

Nashville Jeff

Jul 2, 2015

The great service started with complete guidance by Beverly Coppola concerning how my car was to be serviced, provision of a loaner and full explanation of the process. I felt secure and comfortable from the start that I was not just another number in line, but valued customer. Well done.

GG

Jul 1, 2015

Always a great experience at Germain Lexus. Dave Campisano is a great General Manager.

Sheila

Jun 29, 2015

I love my new RX 350! Mark Mellman and Trish Cano and the entire team at Germain Lexus made my new car buying experience very easy and enjoyable! They were very accommodating and personable! I cannot thank you all enough for taking the stress and anxiety out of the car buying process! ~Sheila

dickwebs

Jun 26, 2015

Brought my ES 350 in for a hopefully minor tweak. Beverly Coppola, my service advisor, had the paperwork ready before I got there. Off to service, the car came back fully fixed and washed in short order. Kudos to Beverly and the rest of the service team,

ONEROUS

Jun 25, 2015

THE TOTAL ATMOSPHERE OF THE DEALERSHIP HAS CHANGED TO A CUSTOMER FIRST ORIENTATIONTKHIS WILL FOSTER THE ONGOING TYPE OF RELATIONSHIP CRICICAL TO FUTURE SUCCESS

JOE

Jun 24, 2015

I dealt with Frank Smith and found him to be very honest, professional and knowledgeable. I definitely will work with Frank on my next purchase.

gwb7511

Jun 22, 2015

Nathan Gosline has been my service representative since we moved to Naples. He is great. Friendly, knowledgeable, and very responsive to my needs and questions. He represents the best. Your dealership is very lucky to have him.

Diane V

Jun 22, 2015

I called to get a complimentary oil change Friday morning, and worked with Dave McKinney. Dave is very professional, and his calming, positive, and welcoming attitude makes you feel comfortable and as if you are the only customer he has that day! I live in the Cape and because I am always treated "like a princess" from the entire team, I have no issue with making that drive to Bonita. Dave makes you feel welcome and creates a warm and friendly atmosphere. I recommend him and the dealership regularly!! Dave is the best!

soxx

Jun 21, 2015

Everyone at Germain Lexus of Naples is very helpful and friendly. I got my windows tinted on my new vehicle and the service was superb and very friendly.

Marcia J

Jun 18, 2015

Our recent buying experience at Naples Germain Lexus was outstanding! We would recommend you ask for salesperson, Frank Smith. Frank met us at the front door, listened to our needs and requests, and helped us find a Lexus that fit our needs perfectly! Frank took us to a large waiting area with big screen t.v, snacks, and drinks, as the Lexus team looked at our trade in Lexus and worked on a sales proposal. Frank and the entire Lexus team made us feel welcome and appreciated. What a pleasant buying experience. Frank, and Germain Lexus truly made us feel like one SHOULD feel when involved in a LEXUS experience!

Joe and Shirley Turchi

Jun 17, 2015

Outstanding service department , I just purchased a house in the area and brought my 2009 SC 430 up from New York . I had a problem with the car and called Germain Lexus for a service appointment . From the person who answered the phone everybody was a true professional. My service advisor Danny Rusnick was a great person to deal with. He was truly the best !! He got me in to the dealership , got me a loaner car and kept me advised of all the work as it was being done. I would highly recommend this dealership and Danny Rusnick.

Debba

Jun 17, 2015

Carrie Rickard has been my service representative for the last several years. She has been very responsive and always follows through. I recently had an issue with my dashboard melting on my 2007 ES350. I am in New Jersey while my car is in Florida. She assured me that she would contact me when the new dashboard was in and sure enough she did. I now have a new dashboard and my friend said my car looks like new.

tucket36

Jun 14, 2015

Gerard Faccio is the best! My second car leased through your dealership. All people there are extremely friendy, polite, and knowledgeable. I will lease another car there next February.Dave Nadeau

T MCALEER

Jun 13, 2015

DAVE CONTINUES TO IMPRESS ME WITH HIS OUTSTANDING ABILITY TO PROBLEM SOLVE AND PROVIDE COMPETENT ADVICE AND INTERVENTION. YESTERDAY, HE DID IT AGAIN, MAKING THE WRITER A VERY HAPPY CAMPER.WHEN YOU DEAL WITH DAVE, YOU LEAVE KNOWING YOUR SITUATION W[LL BE RESOLVED IN A SATISFACTORY MANNER.

Amber Meadows

Jun 12, 2015

Excellent customer service and vehicle selection. Frank & Joe went above and beyond to find us the perfect car and get us the best deal possible. We will continue to buy from them for all of our vehicle needs. I Love my new Lexus!!! BIG Thank you to team at Germain Lexus of Naples!

Susan Stokely

Jun 12, 2015

I was concerned about the condition my car MIGHT be in, due to the milage and the age of the car. While the staff put me at ease about my concerns, they were also very clear in discussing the repairs that would be for my safety anad the longevity of the car. I never felt they were suggesting repairs that were not pertaining to anything but that. They put me in touch with a used-car salesman, while I was there, should decide to trade my car in for the purchase of a newer car. I left feeling secure about the decision I am going to make. Many thanks to Beverly Beverly Coppola and Wayne McLeod.

Bob S. of Naples

Jun 11, 2015

Germain Lexus of Naples always provides excellent service. Wayne McCleod was my sales person two years when I bought my car. He did an excellent job. For all my routine service appointments Dan Rusinik handles these. He, too, does an excellent job. He is always very helpful in making my visits to Germain Lexus a very positive experience. He knows what excellent customer service is all about, and he always works to make sure that my experience when I bring my car in for service is very positive.

John Merrell

Jun 11, 2015

Miguel Diaz was an incredible facilitator in the process getting a new lease on my RX350. I truly felt he understood my concerns and helped me in every aspect - even getting the hitch removed from my 2013 RX to the new 2015 RX. And most of all, he is not only thoroughly knowledgeable of the products he represents but a trustworthy gentleman.

Customer

Jun 11, 2015

Frank Smith intercepted us as we got out of our car on a Saturday afternoon. He did a good job of sorting out what we were looking for, narrowing down choices, finding a car in the processing stream, pulling agency resources together to bring the transaction to a conclusion before we ever left the showroom that day. Frank is very personable and easy going. He did a fine job for us that day. He did a superb job for the dealership.

Valerie1

Jun 11, 2015

Germain Lexus of Naples is the place where Perfection is pursued daily and received when I enter the dealership.I purchased my GS 300 from Lu Gani and it is serviced there regularly. Nathan Gosline is my Service Consultant and he knows how to deal with the customer. Lou and Nathan are my go to specialists in buying and maintaining my vehicle. The product is great but the relationship and trust I have with Lou, Nathan and the Dealership is "Above and Beyond"!Thank you Lou and Nathan.Simon Coulls

Joanne V

Jun 10, 2015

Beverly Coppola is a great Service consultant. She makes us feel like we are the only people there. She answers all our questions and follows thru with the solutions. Beverly always greets you with a smile and remembers our name. It is a pleasure to bring our cars in for service. The waiting room is very comfortable and pleasant. All personnel are polite and make you feel at home.

Robert Nocek

Jun 9, 2015

Purchased my third LS460 from Germain. Had good experirnce and great help from Peter Michalak and Mike Mellman.

New Lexus owner

Jun 6, 2015

Overall Germain Lexus was good experience. My sales guy was very helpful on getting me into the IS that I wanted with the options I wanted as well. The employees were all very nice and helpful. Hopefully one day they will make the buying experience a lot quicker. So much paperwork still, when we are in the age of technology. Thank you Germain love my Lexus IS

dorothy zielinski

Jun 5, 2015

I purched my beautiful black lexus from a wonderful salesman named Lutfu Gani. We have had Lou for the third time. Lou is a well informed salesman. He goes from top to bottom explaining all about our new item . For the third time we are very pleased with our beautiful new lexus ans so happy we .have Lou again as our salesman

SallyM

Jun 5, 2015

Alyson Chatham is the BEST Service Rep. ever!!! She gets my car done quickly, is s courteous, fun to work with and just a huge asset to Germain Lexus.

A Nickel

Jun 4, 2015

Great customer service and a pleasurable. Would highly recommend!

Rod Newkirk

Jun 4, 2015

Salesperson was VERY helpful in explaining the myriad of technical advances in this new car.The "old" vehicle was vintage 1995 model....Plan on keeping this vehicle for many years to come.Had a GREAT experiance with the purchase of this vehicle.

An123

Jun 4, 2015

Brett Shields was extremely helpful and made my experience at Germain Lexus of Naples very pleasant. The process of leasing went so smoothly and the entire staff was very personable and friendly. I will certainly recommend Germain Lexus of Naples to anyone!

June Roshe

Jun 4, 2015

On June 1, 2015, I had my first six month service with my CT200h 2015 Lexus. Dave McKinney, Service Director always goes above and beyond to make sure everything is done properly. We are always treated like family when we enter Germain Lexus. Our Sales Person Chuck Koenig, our sales person also makes us feel very welcome. June Roshe

RAY

Jun 3, 2015

I HAVE DELT WITH GERMAIN FOR ABOUT I5 YEARS.THIS WAS MY FIRST WITH DANNY.HE IS A GREAT ASSET TO GERMAIN.MY NEXT TRIP IN I WILL CALL HIM THANK'S RAY FINK

dorothy zielinski

Jun 3, 2015

every thing was very good. had a great salesman lutfu gani. willl be having a sealer put on this friday

Joan "Fla at last"

Jun 3, 2015

Sean Kearney made our purchase of the Lexus ES 350 a pleasurable experience. He was professional, informative, and is certainly the sales person we will seek out in the future. Germain Lexus is a first class dealership providing excellent service in a beautiful facility.

Libby

Jun 2, 2015

Dave McKinney has been my contact at Germain for a long time. He is always courteous and prompt and I feel like he gives me great advice. He always goes that extra mile.

Little red Lexus

Jun 2, 2015

Love my routine maintenance service day! Away from it all at the Lexus spa! Great cappuccino bar, coffee, cake, coke and on and on! Service is done in an incredibly time sensitive manner. Dawn Slanec keeps it real!

H. L. ]Taylor

May 31, 2015

Have bought or leased six cars from Germain - four of them from Germain Lexus. I stay with this dealership for the outstanding and honest service. John McCloskey is my furrent service rep.Hilda Taylor, Estero FL

Tcohen

May 31, 2015

My service contact was Beverly Coppola and to say the least she was great. She did not try to sell me any unwanted services but advised of various options. In the end she saved be money and proved needed repairs.She was extremely curtious and wasted no time. She actually almost ran from one place to another to insure I was not kept waiting. I felt like she respected my time. While service at Lexus was always outstanding Ms. Coppola truly went above and beyond to make the experience an Excellent one.

Naples Nascient

May 31, 2015

M y most recent experience was a maintenance visit and a recall on my airbag system. John Mccloskey handled the matter at Germain Lexus to my complete satisfaction. John greeted me warmly and kept me abreast of how the repairs were going. We had a clean comfortable RX loaner car until mine was completed. Germain Lexus has to be one of the premier Lexus dealers in the country. I have purchased several cars from them and have always been treated right.

bjbsn

May 30, 2015

I talked to Chad When I was browsing. I loved the Lexus when I first drove. Came back and was able to have Chad take care of me again. He was very patient with showing us things with the car. not pushy....it was whatever we wanted. So far I love the car and the service.

Berkeley Roth

May 28, 2015

Peter Michalak is a professional sales person in every sense of the word. He was courteous and at the same time was totally focused on the task at hand. He made the buying process pleasant and yet did not waver from his presentation. He did an excellent job representing himself and Lexus. I would highly recommend to him to a friend in need of a new vehicle. Berkeley Roth

Professor

May 27, 2015

Chuck Koenig did awesome! Great service! Great attention to the details! Chuck went the "extra mile" to deliver us a new 2015 RX; We were very pleased with our experience with Germain Lexus! Chuck delivered again in our second experience with him. Thanks Chuck for all your great efforts and help!

Satisfied customer J. Wilson

May 23, 2015

As always, Beverly Coppola was so very professional and on top of vehicles needs. Who could ask for more? I will continue to bring my Lexus to Germaine even though my warranty is long gone.

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May 22, 2015

I am extremely impressed with Dave McKinney and his willingness to be very helpful. He's always quick to reply to an email and/or phone call. It's a pleasure to work with Dave and the staff at Germain Lexus of Naples!

droconnor

May 22, 2015

As usual terrific personalized service by Dave McKinney. Always reassuring when he is there to take care of our two Lexus cars for my wife and me. Thanks again Dave!

Steve

May 19, 2015

Another good experience with the service department at Germain Lexus of Naples! I had an emergency issue while in the Naples area for only a short time. I called that morning and they got me right in. Beverly Coppola did her usual great job of making sure that I was taken of. I'm sure the dealership is happy to have her back after being gone for a short while! The problem was fixed immediately and I was on my way in less than an hour. Great job!

cajunnet3

May 19, 2015

Excellent Experience - Chuck Koenig is a Pro! Helped me from start to finish and really knows the product. A real asset to your dealership - I will return!

DGSjr

May 19, 2015

I had a great experience purchasing a car from Germain Lexus. As a relative newcomer to Naples I was admittedly somewhat apprehensive about purchasing an automobile locally, but my involvement with this particular dealer proved those concerns were very misguided. It was among the best experiences I have had at a dealership anywhere. Frank was a straight shooter whose knowledge about my vehicle, particularly the technological aspects, was impressive. Trish and Roger were extremely professional; they worked hard to get the deal done and accommodate my concerns which ultimately allowed me to feel very good about my purchase. From start to finish, I have nothing but positive things to say about this experience.

Maraiva

May 18, 2015

It was Saturday late morning and the battery of my Lexus died. I called the Naples (Florida) dealership and was told by Svenja if I show up before 2pm they will take care of me. I did and was met by Dave McKinney who very promptly took care of my problem. He thoroughly checked my service history and found out the battery was still on warranty and quoted me a less than $100 price to change it. One hour later I drove out with a new battery and to my surprise my car was also washed. Dave kept me appraised throughout my visit of the status of my servicing and at the end provided with very specific and helpful information on my new car warranty and gave me his card with both business and cell number to call if I have any problems. Outstanding service and price! Thank you, MN

JimD

May 17, 2015

I originally purchased a Lexus SC430 from Chuck Koenig a few years ago. Whenever I was in for service, Chuck stopped to see how I was doing. When it was time to replace the SC, I went back to Chuck and looked at a number of alternatives, settling on a RX350. My wife and I picked up the car and drove it out into a rain storm. Not a way to pick up a new car, but it worked. I know that when I need service or help with my wife's or my car, Germain and Chuck will be there. I heartily recommend Chuck and Germain.

Gail M.

May 16, 2015

Outstanding customer service, patient, and so professionally friendly that builds trust and confidence. My heartfelt thanks.....

George E. Gould

May 15, 2015

I was happy with the result and the service of the sales person, who did a through job.

Dick Butkus

May 13, 2015

Good experience from the moment you enter the dealership.Dawn Slanec was helpful and able to be extremely competent in the process. This is my third Lexus serviced by this group. Never a problem.

carcare

May 12, 2015

Nathan Gosline handled my service request with a professional attitude. Appreciated his help and getting me in and out in record time.Will look forward to working with him again.E. White

CW

May 11, 2015

Our sales associate, Michael Diaz, was wonderful: highly knowledgeable, patient (as opposed to pushy), careful to ensure that the vehicle we ordered was exactly what we wanted,

Arben Buxheli

May 9, 2015

John handled everything very well. He was extremely timely and helpful. Would definitely recommend him and come back because of his great service! Love coming here because of the great service over the other dealerships.

Tomb

May 9, 2015

Beverly Cappola my service adviser did a great job in expediting my warrant follow up in addition to getting the work completed in a timely fashion.

Happy Lexus Owner

May 8, 2015

All of the employees at Germain Lexus are happy helpful people and Carrie Rickard is one of them too. She was a pleasure to deal with.

Dana Hall

May 8, 2015

Sal was a great guy. He was a no pressure salesman, and I admired that.

GerriH

May 8, 2015

Shawn Chapman always handles my service requests and has been great and very professional to deal with. I am a happy customer.

Bernabeo,victor

May 7, 2015

I am totally impressed with this dealership. .The best part is when I need service all I have to do is call Beverly Coppola, she is amazing. She is soknowledgeable, friendly and she always addresses my concerns and keeps me informed. she is truly an asset for Germain . The showroom is so comfortable and they have wonderful refreshments available. When it comes time to upgrade, I know where I will look. Couldn't be happier.Victor B

Maria & Jim Dobbins

May 5, 2015

My wife and I have purchased many many vehicles in nearly 47 years of marriage. Most experiences have been stressful and unpleasant. Not so with our experience at Germain Lexus. We were greeted by Chad Nesselhauf who listened to what we were considering. Chad's product knowledge was remarkable as he explained each vehicle we mentioned. When we narrowed our search and asked to test drive a vehicle Chad once again showed his tremendous knowledge of the vehicle as we drove. Chad made our test drive extremely comfortable as he demonstrated and explained the capabilities of the Nx200t.In less than two hours we saw, listened, drove, and purchased our Nx200t.This has been the single most remarkably pleasant auto purchasing experience of our married life.We drove away in our new Nx200t happy, excited, and so grateful for the wonderful treatment we received from Chad Nesselhauf and Roger Roberts.We have found our niche at Germain Lexus.

tjh

May 5, 2015

Dave McKinney provided prompt & thorough service.He helps make the buying decision all the more worthwhile. He is the kind of person that makes the dealership what it is all about... Excellent!!!

Cindyc

May 3, 2015

My salesman, Kristopher Crawford, took all the time with me that I required to make an informed decision for my purchase. He listened to my requirements and was able to assist me in getting to the right vehicles to make my final decision and the best fit for my needs. Everyone at the dealership that I came in contact with during my buying process were extremely helpful and customer service oriented. Before I drove off the lot with my new vehicle Kristopher took the time to be sure I understood the features of my new RX and answer any questions I had. I would highly recommend Kristopher Crawford and Germain Lexus of Naples to friends and family for their next car purchase.

Betty

May 1, 2015

Silvano Pellicciotta was our salesperson. He was friendly and answered our many questions. We ordered the car NX200t with the specs we wanted. The car arrived as scheduled. Sal spent hours with us going over the new car and its features. We would recommend Sal and Germain Lexus for even the most demanding customer..

Janjac

May 1, 2015

Dave McKinney have been my service adviser for my 2013 rx and this recent visit again was a pleasure. The work was done on time and I was given progress reports and accurate description of the work. I look forward to getting my next car from Germain and continuing with Dave Mckinney.john Cicon

Kenn

Apr 30, 2015

Alyson Chatham was my service rep and did a great job was very professional and friendly I have been coming to this dealership for over ten years having bought ;4 cars there and she's the best.It's obvious she reall loves her jobKen Conway