Used Cars for Sale at Gerry Lane Cadillac in Baton Rouge, LA

Dawn Plunket

May 15, 2021

Purchasing a car at Gerry Lane Cadillac was a joy. All the sales people are friendly and helpful. They all work together to give the customer the best car buying experience. Britney was my sales person, she was very knowledgeable about all GM products and was able to tell me what all the bells and whistles were for even on non Cadillac vehicles. She takes her time explaining all aspects of the workings of the car, making herself available for further questions should you need to ask. Britney, Marsha in Finance and Samantha the Used Car Mgr. made my car buying experience one of the easiest I've ever gone through.

Katherine Umana

Aug 1, 2021

From the start from purchasing our car was excellent, very professional and amazing team. Very happy with making business with them. Thanks to Chanel our salesman very helpful and amazing, definitely recommend.

Gretchen Wood

Sep 20, 2021

Service department is unable to answer any service questions without an appointment. Scheduling an appointment consists of dropping off your car and an undetermined amount of time later you can be notified. When asked if I could make an appointment to have my car hooked up to the computer and be informed of the problem to decide if I wanted to have it fixed or leave my car overnight was given an explanation of why this is not how it works. Basically they schedule a time for you to drop your car, it’s checked in, when a technician diagnoses the problem it’s completed as availability is afforded. This could take more then a day. No idea how much it will cost or how long it will take. You are then notified. I’ll find someone else to check my car.

Wanzie Everett

Jun 1, 2021

Awesome. I would highly recommend this dealership. The treatment I received was unbelievable. Thanks To all that made my experience so overwhelming. God Bless. 🤗

Brittney Williams

Jun 10, 2021

They are not friendly or accommodating here and do not care how they inconvenience you. I made an appointment to have my car diagnosed in the morning. I get there only for them to say they don’t have time so it may be the next day before they can look at the car but I have to leave it in line and be without a vehicle or pay for a rental until they get to it. They also don’t offer loaner vehicles unless your car is basically brand new, which is BS. If my car is brand new, I likely won’t have any major issues to need a loaner in the first place. I have a 2014 and it’s not “new enough”. You would think they’d want to give people with slightly older vehicles a loaner being they they are more likely to want to upgrade. I will be going back to Lexus or Infiniti for my next vehicle. BMW and Cadillac are both alike. They make vehicles that look nice on the outside but don’t run well and the customer service is horrible.