Used Cars for Sale at Gervais Kia in Lowell, MA

shopping1

Oct 19, 2015

Asked parts manager for a full wheel and tire to use in my 20014 kia forte as a spare ( because they don't come with one ) insisted that it wouldn't' t fit and acted like I was just a stupid woman. So talked me into a doughnut then when I mentioned that the windshield wiper on the passenger side didnt clear the whole side he first said it should have been a size 14 instead of a 13 but that was too long on the other side. So I asked him if all Kias were like this answer was " I guess so " Not happy with the attitude. Everybody was friendly when I bought the car but the service needs work.

BSM

Oct 15, 2015

Outstanding service department and equally outstanding experience with the sales department when purchasing a 2016 Kia. John, the salesman, was no pressure, polite, honest and did EXACTLY what he said he said he would do! Not only did he find the car I was looking for, he helped work a price that was fair and made sure the delivery was smooth! Paperwork and registration was ready at pick up as promised, easiest transaction ever! He patiently showed each and every feature of the vehicle and made sure I was comfortable before I drove away. John at Gervais Kia restored my faith in car buying after a TERRIBLE and DISHONEST experience at another local dealership-shop THEM LAST and be sure to go to Gervais FIRST!!

danielmansur

Oct 11, 2015

I had a great experience with leasing my Cadenza at Gervais Kia. Frank and Rich were very friendly and professional to work with through the entire process.

Li

Oct 1, 2015

Thanks to Jim Brophy and Ken Madden, this was a very pleasant car buying experienceI loved the no pressure treatment

MeNotYou

Sep 28, 2015

Went there on a whim. Great customer service. Loved my sales lady. Clean and shiny showroom. A very easy process in purchasing my new car.

Amy Metherall

Sep 21, 2015

I went in on a Thursday morning for an oil change with a coupon. I had one for a free carwash too! Customer rep was very nice, it was quick and there were no problems

sheila12

Sep 15, 2015

Great professional and friendly service. Always a job well done. I always receive a friendly callto remind me to bring my car in for service.

KSM

Sep 5, 2015

Straightforward buy/trade-in process that rivaled the "Saturn experience" of yesteryear. I simply wanted to trade-in my car and buy a used one as a replacement - no protracted negotiations with any of the sales representatives, a fair price, and a week wait for the new car to be prepped. Paperwork handled very efficiently; with the only drawback that I needed to drive the car 200 miles for a MA Inspection sticker (to reset the OBD). Not a problem as I live in the area.

Joe

Aug 28, 2015

Work was done as scheduled in a timely way. Service manager was friendly and helpful. Waiting area was comfortable and nicely located near the service department.

Charles Cutler

Aug 28, 2015

Ralph is an excellent service manager - the work was done time;y, efficiently, and he explained what was done and the results of the checkup!

saved1976

Aug 28, 2015

I brought my 2011 Optima to the Gervais service department without having an appointment since the AC problem was intermittent. I was near the dealership and the problem started. I left the car running while went into the service department and saw Ralph. He immediately had a service tech look at the car and decided that they needed to keep the car overnight. They even gave me a ride home. They had to order the part so I got my car back. A couple of days later, Ralph called and said the part was in. My wife brought the car to them, they gave her a ride home. When the car was done (same day), they called and sent someone to picker her up and we had the fixed car back.All this to say the service was prompt, friendly and awesome.

CM2015

Aug 28, 2015

I recently leased a car under the current promotion that was offered by Gervais Kia. My saleswoman, Christina Khem, was very knowledgeable about the cars and answered all of my questions. I didn't feel any pressure at all with my transaction and was able to find the right car for me. I traded in my car that I purchased from the same dealership last year and the whole leasing and financing process was quick and easy.

T

Aug 27, 2015

We had a wonderful experience! Frank, our sales associate was great! The entire team, staff were extremely helpful, and friendly

danib

Aug 25, 2015

My previous vehicle was getting up there in mileage (almost 300,000), so my boyfriend took me to Gervais Kia to look at what they had to offer. We met salesman Christian Fletcher and checked out the Optima and the Forte. I was apprehensive about purchasing a new vehicle and my boyfriend can be rather difficult when it comes to negotiating a deal, so we were probably not the easiest customers to deal with but Christian was great and the next day I was able to drive home my new 2014 Kia Forte. Christian helped me figure out all my options and decide which one was best for my needs/budget. He even handled my difficult negotiator and we both left very happy with our experience at Gervais.I would highly recommend them for your next vehicle purchase.

msriley24

Aug 23, 2015

Frank the salesman was wonderful and took the time to make sure all went smoothly. My son bought an SUV from them and recommended them to me. We are both very happy with our purchase and will continue recommending them to our friends.

Larry

Aug 19, 2015

I have purchased many cars over the years and must say that this was one of the more pleasant experiences I've had. The sales people were very friendly, helpful, and not pushy. Christina was especially helpful. She was knowledgable about the product and answered all our questions. I must really thank her for setting up the Bluetooth system for us - saved me a lot of time - Thanks Christina..

jacqueline decker

Aug 16, 2015

very satisfied frank was a great salesman the whole team was excellent they have never steered me in any wrong way very professional staff and never had to wait long for service i have bought two cars from them and are very greatful for all the staffs input

Gervais Fan

Aug 14, 2015

This is my third vehicle purchased at Gervais! The salesmen aren't pushy and they are really interested in what you need in a vehicle rather than trying to sell me what THEY want. I wouldn't go anywhere else.

jacki decker

Aug 13, 2015

I have dealt with this dealership for 4 yrs and have never had any problems the sales team and maintance team are a bunch of good guys they have never steered me in any wrong way i have bought 2 cars from them and i am very pleased with everything

P.Johnson

Aug 9, 2015

I went in expecting not to walk out with a vehicle and was mistaken. I just graduated and have no established credit, but Frank Madden (a Kia Salesman) assured me that he would be able to help and he did. He got me in a car, and made sure that it was a car that I liked (they won't try and over sale you a vehicle to make a profit). The financial manager, Kimath, worked with the banks and got me a deal I could afford. Frank and Kimath made sure I was comfortable with payments and got me into a 2015 Kia Optima EX. Gervais Kia does not have sleezy salesmen that try and get you into the most expensive car; instead, they try and find the perfect fit for you. Pay them a visit, it will be worth it!

Lisa W.

Aug 8, 2015

See Humphry, he was great, really funny and makes car buying much less painful. Also, this dealer donates to local youth sports leagues.

dm4148

Aug 3, 2015

This was my first experience with the service department and the service level is excellent. Everyone isso pleansant and they make you feel like part of the family. I will definitely tell everyone I know that is looking for a new car to come to Gervais Kia.

Chris B

Jul 31, 2015

I wen ti three dealerships closest to where i live and Gervais KIA in Lowell was by far the best to deal with. There salesmen Frank Madden and Saleswoman Christina made my wife end I enjoy our car buying experience. They had great knowledge of the vehicles and made sure that we got the best deal possible. They truly made us feel like they was working for us and not Gervais KIA, where most places don't make you feel that way. They are a dealership that i recommend and will do business in the future, Thanks Gervais for the experience. Chris B

JacquieL

Jul 29, 2015

I would definitely recommend buying a car from Gervais Kia in Lowell MA. Frank Madden was our sales associate is truly committed to providing excellent customer service. He listen to our needs and was mindful of our budget. His expertise of showing us all the features in the Mazda CX 9 made buying the car a lot less intimidating. I also want to give a shout out to Jim Brophy our awesome finance manager, who helped us get the best rate possible to keep this car within our budget! I also appreciate Frank for his patience with all of my question and concerns. Again you guys made this a pleasant buying experience for us!

Debra

Jul 27, 2015

They made the buying process a great experience. They were friendly and providedexceptional customer service.

Alan Marrocco

Jul 23, 2015

I am a repeat customer of Gervais and will continue to be one. It was truly a very pleasurable experience dealing with Frank Madden as my sales representative . He is very knowledgable caring and helpful he is truly a true professional he wants to make sure you're comfortable and will walk you through the whole process with ease as well as getting a great deal. I also had the pleasure of dealing with Rich Gervais who was making sure I was completely satisfied as well. Even Keymeth in the financed department was well rounded and a pleasure to deal with. I will continue to purchase my families vehicles at Gervais as it was a completely stress free and relaxing atmosphere I can't thank you guys enough.

Rick Ladd

Jul 19, 2015

I recently purchased a 2016 Kia Sorento from Gervais Kia. The sales people involved were Humphrey and John. The number cruncher was Jimmy. All three did a fantastic job in assisting me in the purchase of my new vehicle. All three of these gentleman were very knowledgeable, professional and willing to answer all of my questions throughout my purchase. Please give these gentlemen a chance if you are considering buying a car. Sincerely,Rick Ladd

Gail P.

Jul 18, 2015

Hands down an excellent car buying experience from the initial phone call to the dealer to picking up my new car. I could not have asked for a better sales associate than Frank Madden. He is pleasant, patient and knowledgeable. He is a true professional. He worked with me to help me pick out a car that was right for me. He listened to my concerns. There was no pressure. I got a great deal and I am so happy I went to Gervais. It is easy to get to. They even have a mini registry that took care of everything. No running around to the dreaded DMV. This dealership is highly recommended. They stand head and shoulders above other dealers.

Barbara O'Leary

Jul 14, 2015

Five stars, very satisfied with my experience at Gervais, would definately recommend this dealer and my salesman.

Vinnie L.

Jun 30, 2015

I love going to Gervais Kia, I always get outstanding customer service there. I have had referred 7 transactions within a year and 2 were mine. The staff knows me by my name and was always friendly and courteous. My sales product specialist; Christian Fletcher is my point of person to go to. He made the transaction easy peasy, no pressure at all. He is very genuine, knowledgeable, honest and friendly. The sales manager, service department and finance department were efficient and effective with my sales transaction experience. I highly recommend anyone to go there for there car needs.

KarenM

Jun 22, 2015

I have to say I found the vehicle on cars.com talked to Frank (Saleman) we made a plan for me to go in. I went in went for a test drive and everyone was Great I made the deal and got the car that afternoon. the Finance got me an awesome rate. I had such a Great experience. 2 days later I had to have the vehicle towed back ended up being the battery. I was a little disappointed that I was not told the CD player doesn't work and now I have to take it back to have transmission looked ant for shifting problems but other than that I love the vehicle and had again a great experience and would highly recommend them to anyone looking for a vehicle

Flanny57

Jun 19, 2015

Really good customer service from Rich, Christian and Christina. They handled the whole process for me and were very accommodating. I really appreciated the follow up and how easy it was to contact them. I would recommend them to family members and friends.

Al Sbordone

Jun 19, 2015

It is always a pleasure to go to Gervais. No pain, no hassle, no drama, just quality service. Friendly, competent staff always go the extra mile to make certain your experience is a pleasant one.

james monty

Jun 17, 2015

This was the best stress free buying experience I have ever had. The salesman was professional and knowledgable. I would come back here without hesitation.

soul

Jun 13, 2015

I have worked with Ralph on a number of occasions and he is always pleasant and professional. He is one of the main reasons I service my car here.

Robert H Leighton, Jr

May 23, 2015

Excellent service!.......................................................................................................................

cindyC

May 22, 2015

Everyone is courteous and friendly, The service was on time and I did not even have an appointment. The owner and the salesman that sold me the car always come to say hello. Makes me feel special and want to buy another car even though I just bought mine a year ago. LOL. I love my car.

newmary15

May 10, 2015

My car buying was really stress free. Salesman Christian Fletcher was great. Will recommend Gervais Kia in !owell and see Christian Fletcher. Gervais Kia will work with you and get the price and fiancing you are looking for.

Pat Renna

Apr 23, 2015

Service was done at scheduled time and completed at approximate time I was told to expect itService was good and staff were very helpful

Oldelm1

Apr 23, 2015

Service was easy on time and no issuee scheduling was done on line and Kia was ready at the time requested car was finished at the time promised

jim123

Apr 22, 2015

My car was done before promised and for the price quoted. No games played and was informed about things that needed to be done but could wait no preasure.

ddal

May 25, 2014

The whole process stresses me out. Add to that after an extended period of unemployment, our credit was not where we could negotiate for the best deal. We were trading in a 14 year old vehicle for a new one, so needless to say, we were there out of sheer necessity. I was prepared for the experience to be unpleasant. After dealing with Frank Madden and Jim Brophy, I stand corrected! They took the time to work with us and get us in the car we wanted at an interest rate and payment we can easily live with and seemed very happy to be able to help us. Everyone we dealt with from beginning to end bent over backward to get us what we wanted. I'll be telling all my friends to check out Gervais Kia in Lowell!

jmontepare

Apr 30, 2014

What I loved most about the experience was that it was direct, upfront, and efficient -- no waiting around and playing the car sales game of seeing "what the manager could do for you" as in other dealerships. Dealership also had a good range of models, colors from which to choose what we wanted.

adam

Mar 24, 2014

Bad expierence my girl bought a used chevy here with all sorts or problems. And they didnt lower the price or fix any issues prior too and after. Salesmen clearly took advantage of a young women. And now its up to me to fix the issues in the 500 dollar range. I would not recomend anyone here find somewhere else pls

AnnMcNamee

Mar 9, 2014

The staff at Gervais Kia was professional, caring and most helpful. I needed to take my 2013 Kia Optima in for routine service and to make a warranty related repair. Online appointment reminders were appreciated as was the timeliness of service. I have bought multiple cars from this dealership and would highly recommend them. I appreciate that the salespeople are not overly pushy and want buyers to make an informed and comfortable decision to best meet their needs.

kmkeane

Jan 27, 2014

In 2012, we purchased a 2004 Kia Sedona at Gervais. The salesman was young and dismissive of my concerns about the vehicle's steering and alignment, but assured us it would be checked and fixed, if needed, before we picked it up. A week later we picked up our van and immediately noticed that it was still pulling to the left. I spoke with the service department, which did not seem to be aware of my previous concerns. Eventually, I had to bring the van in twice before the alignment issues were resolved. Gervais service never did find any reason for the whining noise when turning, and lo and behold, just after the warranty ran out, the power steering pump went. In 2013 we were looking to replace our other car and decided to give Gervais another try, so long as we worked with a different salesman. This time we found a lower mileage Dodge Grand Caravan for a reasonable price. During the test drive I noticed a scraping noise when turning to the left and spoke directly with the service department to be sure this would be resolved before pickup and final payment. This was actually resolved on time, but with the scraping noise gone, I noticed a loud rattle in the front end. Back into the service department, this time with urgency, as we were scheduled to drive our new family van to our Disney vacation in just a few days. I was told the rattle was a result of a bad motor mount and the part would have to be ordered. After several delays, we were able to pick up the van the night before we left for vacation. The car was quieter than before, but still rattled loudly over bumps. I was told this was normal noise. Less than a year later that rattle has gotten progressively worse and now I find I will need to replace the front struts and towers. In addition, both vehicles have broken out in multiple rust spots that were shoddily covered up with bondo and paint when we purchased them. Obviously we were not buying the most expensive vehicle on the lot in either case but, even at that, we did not get what we paid for. This is a dealership that will do the bare minimum to get you to drive a car off the lot, then delay and deny everything else until the warranty runs out. Please consider taking your business elsewhere-- I certainly will.

AndreaHaskell

Sep 3, 2013

I would, and have, said that this was without a doubt the best experience I've ever had with a vehicle purchase. No high pressure, no making me feel inferior, and it's a friendly environment - from sales staff, to support staff, to finance team.... if I could rate this above excellent, I would. I have already recommended this dealership to friends as well as family, and will continue to do so.

AndreaHaskell

Sep 1, 2013

We've all been to dealerships where you felt high pressure, frustrated, or just like a number. You will find NONE of this at Gervais Kia. Instead what you will find is friendly, approachable sales reps who let the cars speak for themselves, and low pressure. They stayed with us through the whole process, and made it a fun time. They were knowledgeable about vehicles as well as sales process, and were realistic and honest about finance process. Trade in value given was excellent, and they don't waste your time. It was by far, the best sales experience I've ever had.

New Edge owner

Aug 5, 2013

An overall great experience in buying my used Ford Edge. The price on the lot was the same as advertised on cars.com (my experience this summer in looking for a used car has been that most dealers give a lower on-line price to get you in the door and then work off the on-lot price which is often $500-$1000 higher - that didn't happen here which I am appreciative of). Worked with Humphrey who was just great to work with - very attentive to us during the entire process, no pressure in making the sale and provided us with all the info we needed to make an informed purchase. Car was in great shape and exactly as described. Had some minor things for them to do before picking up the car and they were all taken care off. Also when picking the car up, it only took about 30 minutes to get the car registered, have plates put on and get inspected which was a nice bonus - they also did all of the work with my insurance agent. I would definitely recommend working with them to my friends and colleagues.

New Optima

Jun 26, 2013

Between Jim Brophy and Dan Serrano, and my new Optima of course, I can't say enough about this dealership. From start to finish everything went smooth. Dan and Jim were great and had the answer for any questions about both the loan and the options. I couldn't be happier and will def be sending everyone I know there!

M & K

Jun 26, 2013

We were looking for the right vehicle at the right price. Our intention was just to get info and not make a deal on the day we were looking. However after a test drive of a vehicle we truly did like, the sales manager promised that if we agreed to do business with them he would "knock our socks off"... and he truly did. The deal went smoothly and as was mentioned in another comment, there were extras that were offered, but no hard sell. A very good experience thus far!

MCBonelli

Jun 25, 2013

I have to say that I was impressed. I was greeted by several people almost as soon as I walked in the showroom with no real pressure at all. Both Jim and Dan were both more than happy to walk me through the inventory, the dealership, and then give me a full run down on the different deals and options that I qualified for. Overall %100 happy with the experience and most important being that I love my new car!

Kim M

Jun 20, 2013

I would recommend this dealership. Thank you to our salesman, Ed, who was very pleasant. Our overall experience was positive. I did not feel pressured and I think that we received a fair deal on our new Kia Sorrento- I love it! :) Thank you to everyone at Gervais Kia!!!

J & E from MA

Jun 10, 2013

I searched for a particular used 2008 Volvo for some time and found one near home on Cars.com. The staff was pleasant and helpful. I had the car checked at my Volvo dealer and a couple of problems were found. Gervais repaired the important ones properly and completely. Closing the sale went well, some extras were offered, but no hard sell. Gervais provided registration and vehicle inspection services which saved time and trouble. In the 60's, I had purchased several used cars from another Gervais shop and this transaction confirmed my favorable impression of this business. My wife and I are happy with this car and this year plan to take it to Minnesota to see family.

SHAWN

May 26, 2013

great communication, I found the car I wanted to buy using their online inventory. We negotiated two trades for the "new" vehicle, and everyone was happy with the deal that was made.

John B.

May 14, 2013

Via Cars.com, I located a low mileage 2012 Hyundi Sonata at a fair price at Gervais, and completed the Cars.com interest form, inquired if the car was still avilable, asked to verify the mileage and transmission type, and clicked submit. Within 2 hours I received a follow up call from the Gervais sales person. He verified that the car was still there and that the information was correct, and answered a few more questions that I asked. All seemed well at this point. I drove 35 minutes to Gervais, checkbook in hand to test drive the vehicle and with the intent to purchase, provided there weren't any obvious defects. When the salesperson showed me car it was silver not gray, which was no big problem. I noticed the price was $1,000 more than listed on Cars.com, and thought, no problem, they're just listing it different on the lot. We got in the car and it was an automatic transmission, not as spec'd, nor shown in the interior photo on Cars.com, nor verified in the salesperson's call to me. At this point I noticed that the mileage was also not that of the listed car. The salesperson apologized that the car may be somewhere else on the lot, but said he needed to talk to his manager. He then started pitching me on other vehicles, none of which were even close to the reason that I traveled to Gervais. -----I wasted an hour and a half of my time because of Gervais!!

Frankrizzo69

Jun 13, 2012

Kia recall brakes and Radiator. I brought my wife's 04 Kia Sorento to Gervais Kia, 6 Industrial Avenue, Lowell, MA for the SC073 recall work, which is the valve sub assembly induction replacement. When they finally finished it, my wife and I took it for a test drive. We both noticed a strong smell of coolant coming from the vehicle. I looked under the hood and noticed that they had broken my radiator and Gervais Kia had attempted to fix the problem using obvious white glue. In addition, the Kia parking brake, which is also the emergency brake, was disconnected. I brought the vehicle back to Gervais Kia first thing the next morning. The service manager on duty that morning at Gervais Kia was Al Dias.I showed him the broken radiator and the limp parking brake. He stated that our Kia Sorento, which we have owned since new, came into Gervais Kia with the radiator broken.Of course, I knew he was being dishonest but I let him go on as though he was speaking to an idiot who has never looked under his own hood. I then inquired about non functioning parking brake / emergency brake, which should have been spotted in the "Gervais Kia complimentary QCM inspection," only to hear the most preposterous response. Al Dias of Gervais Kia Lowell stated that is "Just a parking brake, and will not stop the vehicle."I asked him if he expected me to believe that Kia Sorento has no emergency braking system? He adamantly stated that "KIA Sorento has no emergency braking system, the parking brake will not stop the KIA Sorento."So says the insider expert, Al Dias, service manager of Gervais Kia Lowell Massachusetts.Called them every day for a week straight. Have phone logs of at least 15 minutes per day with Gervais Kia, Lowell, MA and 30 minutes per day with Kia National customer support.FYI and Kia buyer beware: Kia National customer support clearly stated on a recorded phone call that:"Kia corporation has no control over those who sell, distribute, and service their products in the United States."

phatturkey1

Apr 3, 2011

Right atter my wife and I signed paper work, the customer service went way down hill. They didn't know how to properly input the MA reg info the night I went to pick the new car up. They cancelled my old plates, but could get the new ones for me that night. Also before I left that night I asked them to wash it for me, because all they did for delivery was put tire shine on. They had to give me a LOANER car for the night since they couldn't get the plates for the new car. The loaner car was out of gas and they tell me to put gas in it. The following day when I went to finally get my new car, they just handed me the keys and went back talking among themselves. I get into the car and there is a half tank of gas and all the plastic still inside. On the drive home I noticed that the car was pulling to the left. Went back to the dealership on Sat. morning, and let them know. They told me it was because the tire needed routed. I asked why on a new car do the tires need to be rotated already, the answer was becuase the are new. OK! After they routed the tires they told me it might be better or worse, but if it is worse call us and we can make an appt to get it in. As soon as I pulled out and got onto the highway it pilled even worse. Called them Monday morning and hold them it was oulling still. They told me I could bring it in, but they don't own an alingment machine so I would have to pay to get it alinged. I ask why I would have to pay for it, becuase they would have to send it out. I told the guy I was done with that dealership and dont worry about making an appt.