Used Cars for Sale at Gillman Honda Fort Bend in Rosenberg, TX

Priya

Jun 22, 2015

This is regarding my bad and frustrating experience with the Honda USED Sales team during my recent interaction on June 06 2015I had purchased a Honda CRV (used car) 2013 Model from the Gillman Honda (Rosenberg) Houston. The sales person (Karim) who had joined the team a week before was nice and helped us in selecting the correct car. However we did not have a positive experience with both the Sales Managers (Steven and Jean ) during the negotiation and finalization phase. During negotiation, Jean just like that walked out of the room rudely and we felt very insulted by his response and behavior (Be very careful with this person). It was totally shocking and weird. Later when we stepped out without finalizing, couple of others from sales team stood outside and were apologetic and asked us to come in and helped us close the deal and Steven (the other sales manager) was one of them but Stevens attitude and response changed completely after we signed the deal. Moreover , when we were actually signing the contract with the finance team (in a separate department) , we realized that the total amount of the car was wrongly entered by one of the sales manager (and was increased by 5000$) and it took more than one hour for us to find out the differences in the monthly installments. We had to repeat the whole contracting process with the revised $ and we spent more than 2 hours on that. During the car selection process, we were clearly told that we will have two keys for the car. Things took a turn for worse once we completed all the formalities/ sign the deal and when we came to collect the car. We were shocked when we were given just one key for the car. Instead of helping , the Sales Manager (Steven) was very rude in his response and was showing his attitude. We almost gave up as the end to end process to buy an used car from this department took around 5 hours and we did not have any energy to respond or argue with the manager of such an attitude.When we came out one for the sales guy told that he will get back to us in a couple of days on the second pair of key but we never heard back from them. Every time we call, we are told that they will get back to us. Eventually we were told that it will be easier for us to get a new key made at my own expense that too in a rude and insulting manner by Steven. After having spent more than $21,000 on the car, I do not think this sort of customer service/ behavior is expected from Gillman. We had come to Gillman because we believed that they were good at treating their customers nicely but this overall frustrating experience with Gillman Honda clearly proved that we were totally wrong and we will never come back nor we will recommend to our friends and relatives.After this behavior and a bad experience, I will never ever recommend Gillman to anyone. Friends, there are lots of other good Honda dealers in Houston who does a better service than this i believe. When you walk out with a car, you should feel good about it but I just had the opposite feel and you please do not go through the same experience and difficulty as I had. Be careful and think twice before you visit this dealership!!!

Freebee

Feb 24, 2015

Deeply regret purchasing here. The service dept.(Neville) is excellent,and the only reason that I considered buying here.The front end Sales and Finance people are a throwback to the 1960's prior to consumer protection laws.If you like the offer - counter offer "I'll ask the boss" game for hours.If you miss deceptive finance practices from the days before "Truth In Lending" then this might be the place to purchase your next Honda...If not then run awayI'm certain that there are more honest people in prison!They must have somehow purchased their BBB accreditation?Caveat Emptor !

Honda

Nov 14, 2014

I come here and I have no regrets. They operate fairly and will not give you any surprises. Friendly people too.

HONDA CIVIC BUYER

Nov 14, 2014

When I bought my new Civic a few months ago I was in and out in just an hour. Very knowledgeable sales staff with no pressure sales tactics. I'll be back!

JC

Nov 14, 2014

My experience has been fantastic. 5 star service and you get that family feel from the staff to the managers. I've recommended plenty of people to Gillman.

Laura

Nov 14, 2014

They take the time to make things right, big shout out to the service manager and advisors here. They fixed my Pilot in a timely fashion compared to other places in the past.

TinoTobias

Jun 10, 2014

I'm extremely dissapointed with the service I received from this dealership. First, they didn't have the car with the exact features I was looking for; namely a DVD player. So, they sold me a car with a non-dealership installed unit which they assured me it was better in quality than the factory brand. To make a long story short, the unit broke with the very first DVD we attempted to play in it. I attempted to return the unit since I figured it was not a good omen for the future. I was told I could not return it. The best they could do was to replace it.Their own words "You can't change your mind because the deal has been funded"; translation: we got your money.Also: "You're welcomed to trade in your new van for another one". We all know who makes money on that deal.I had been a loyal Honda customer for quite a while now. As a result of this experience, two things will happen for sure.1) This is the last Honda vehicle I will ever buy.2) I will tell everyone I know who's planing to buy a Honda not to buy at this dealership.The only reason I came to this dealership location was because it was the closest one to my home. I would have been better off driving accross town.It's a stereotypical car salesman attitude here. Everyone is really nice and courteous when you walk in but as soon as they got your money, customer satisfaction goes out the window.I just wanted to share my experience in the hopes to avoid someone else the same frusturation.

Revvinrod

Jun 6, 2014

I originally posted a negative review regarding an AC issue I had. Once the service manager saw my email and review, he and the advisor, Neville, worked diligently to correct the problem. I appreciated their tenacity, fairness and effort to earn my business and trust.

Ody shopper

May 23, 2014

I guess since this is a smaller dealership, their facility seems a little dated. The sales was nice and he educated us on the car features. However when I deal with the sales on the price by email, that sales woman was rude and pushy. Would you recommend to deal with this sale woman (Not naming her here).

mikegoody

May 23, 2014

I have been driving Honda's my whole life! I usually purchase from John Eagle by my house, however they left a horrific experience last time. I decided to visit Kazi in the Internet Department at Gillman Fort Bend because he was very responsive to my emails. He was very knowledgeable about the Pilot and was very patient when we were trying to decide on color (I must have picked out 5 different colors).After my smooth and easy purchase experience, I have decided that I will buy my next Honda here with Kazi. Definitely will recommend this place AAA+++

ppauls

May 2, 2014

I love my new Honda Accord Hybrid! I was completely sold after driving this car and even more so after working with Dennison Rivera. He's an expert when it comes to Hybrid vehicles. After locating the Hybrid I was looking for online, Dennison personally drove out to the dealership (which was on the other side of Houston) to pick up the car so that we could take delivery of it. Talk about service! Our overall experience was nothing but top-notch - on every level from dealing with sales, to financing, and even the service department. This is now our 7th Honda - all purchased from Gillman Honda. Hands down Honda cars are the best! Thank you for a great experience - we will definitely back in a few years.

suhiara

May 1, 2014

The service advisor was friend and kind in approach. He has understanding of the problem, and I believe he is knowledgeable. I will return back there because of care.

Revvinrod

Apr 18, 2014

I will never bring my Odyssey back to this location and here is why: I bring it in for a noise that I already identified. I told Nevill where it was, what part it was and why I couldn't replace it. I even drew a picture. His answer: the tech will look at and see. I understand the advisers are the frontline and may not fully understand the mechanical needs. The techs diagnose and repair.I got a call Friday afternoon asking if I can leave it until Monday because they cannot duplicate the issue. I get a call Monday with a $1200 estimate to tear into the rear ac unit just to find out what's bad. I had supplied that information already and the tech wasn't sure which part needed to be replaced. I declined the job and said I'd just pay diag fee.I come to pick my van up, which the department had for 3 full days and the panel wasn't even completely installed! That'll be $122, please...Never again...

FrankBiggs

Feb 24, 2014

It has been almost sixteen years and five new Hondas since I have had anyone besides Honda service my cars! After a visit to Gillman Honda of Fort Bend on Friday, 2/21/2014, where I was told to take my Accord back to where it was previously serviced since they could not remove the OEM wheel lock. I took my Honda to another local business here in Richmond since the Mobile Honda dealer is not really convenient to the southwest Houston area. I just got a call that the wheel lock key is stripped and one of the locks is damaged. The locks will likely have to be cut off the car! To make matters even worse, it seems impossible to speak to the general manager or service manager at Gillman Honda of Fort Bend after multiple calls. So much for Honda customer service!

mbennett10

Sep 21, 2013

This is my second Honda Pilot purchased from Gillman Honda Ft. Bend. My sales person was Brenda Peng in the internet sales department. She was pleasant to deal with, very professional and timely in providing information to help me with the purchase decision.

LindaPhung

Aug 18, 2013

Our entire experience at Gillman Honda Fort Bend has been everything but a good one. On 08/02/13 I took my family in to the dealership with an appointment at 5. We were greeted by a very unprofessional salesman David Davis who is no longer there. I figure first impressions should have been a warning sign but decided to give it a chance. Mr. Davis was very pushy and demanded that we tell him if we were just looking or buying. I told him to show us some vehicles and if we were interested we would buy. At this point things were looking slim but the sales manager Phillip Morales came down to talk to us. He was helpful and to take the time out. Well, we ended up buying a 2013 Honda Crv. It was not at the dealership but was told if we bought it we would get it the following morning delivered. We went on with the purchase with the agreement that visors would be put on and that it would be in the driveway the next morning. That however was not the case. The following day at noon we had to call to ask where the call was only to be answered by Mr. Davis asking us if we could pick up the car. After a few minutes of talking he finally says he will be on his way. We then get a knock at the door, who was Mr. Davis. We asked when will the visors be put on and Davis answers back with we will call and drives off. 08/11/13 it rains and bit, cut on the wipers and one of the blades flies off. A HUGE SAFETY HAZARD. I called the following day and was told that it could be fixed. However, with job constraints was not able to take the vehicle in. I advised my mom to carpool till I could take it in for her. Friday 08/16/13 I drive up there and was told that they could install the visors and replace the wiper on Saturday. So I made an appointment for Saturday and drove back home. Saturday 08//17/13 I drive out and the service department is closed due to electrical problems. I was told I would have to come back on Monday because they could not get the computers running. I told them that the least they could do is give me a wiper blade to get by if it rains. Again I get told that computers were down and that I would not be able to get a blade till Monday. Overall I give the whole experience of dealing with Gillman Honda Fort Bend a bad rating because things could have been done more professionally like advising customers if the service department is down, listen to the concerns of the customer not just before but after the sale also. If I was asked to recommend this dealership I would not recommend it. There are better dealerships out there.

boringlife247

Aug 14, 2013

Gillman Honda in Fort Bend for performing an elaborate bait and switch scam. I hired a company called From Car to Finish by Mike Rabkin to perform all the necessary negotiations on my behalf. After Carlos G, the internet manager from Gillman Honda finalized all the numbers and options with Mike, Mike said it was time I called Carlos to go over the agreement. I asked Carlos to email me the final numbers and options for the car. Carlos informed me and Mike that the car with the options we agreed on was available and he was going to retrieve the VIN. I told Carlos I would be there by the 31st to retrieve the car. One day later, I did not think it was necessary to call Carlos (BIG MISTAKE) to confirm his attendance at the dealership. On the morning that I arrived at the dealership, I asked for Carlos and instead was greeted by Carlos's manager Phillip M. Phillip said he would be helping me instead. Phillip pulled out the signed copy of the negotiation deal that Carlos had agreed with Mike on the behalf of my approval. When Phillip went over the numbers and options on the car, the total price of the car came out to be $900 dollars more than the agreed price Carlos and I had calculated and agreed on. A battle of words broke out and the general manager was called in. The GM told me that Carlos had made a mistake on the quote and they were not able to sell me the car for that agreed price. Even though Carlos had signed for the deal, the dealership refused to honor the quote. Long story short, and 7 hours later, I sat through the worst experience of my life. Not only did the dealership not honor their employees' signature, and email confirmation quotes, they did not even have the car promised car in stock. When I got there, the car Carlos had promised on the phone ONLY THE DAY BEFORE, it was "sold." I felt shattered and cheated. I want to let every one know how elaborate the bait and switch scam really gets. They BAITED me by promising IN WRITING with a signature, mind you, a very attractive price for a car that was sitting in their holding lot, and when I arrived ready to pay, they SWITCHED the entire deal. Bad Business, Not Trustworthy, Breech of Contract Agreement and Horrible Customer Service. Never will I step foot in the dealership again and ANYBODY who wants to buy from them should beware. They provided a very attractive deal and overall package but the car, their managers and their service will end up costing you thousands.

E. L. Osina

Aug 4, 2013

I must say that we had a lot of challenges in the beginning. But everyone at Gillman Honda pitched in and gave us their support, until we were satisfied. At this time , the only real negatives, was the loan processing which was slow. After we got the car, there were areas that should have been corrected by the review processing before the customer got the car. At times, I believe the total problems occurred due to the rush in procedures. At the present, we are satisfied. We have had the car for about 2 weeks. Now time will tell.

nijos

Jan 24, 2013

Have been purchasing cars from Gilman since 1991, this is the first time I felt cheated and not given all information about my vehicle. Wnet to this dealership because it was Gilman and clost to my residence. Ended paying more for the vehicle simply because of the trust I had in the GILMAN name.

ladyred2005

Nov 28, 2012

My experience with this dealer was fantastic. The owner, Chris Gillman, sent me to his Fort Bend dealership for help finding an affordable Honda Pilot. I got everything I wanted in this car and more, and the service was excellent. They made me a fantastic deal, and Phil, the man in charge of finance bent over backwards to make sure my car payments were affordable. That's hard to do, as I'm a teacher and don't make much money. Priscilla, the sales representative with whom I worked and Louis, the General Manager, were waiting for me at the door when I showed up, having already been told I was coming, and were nothing but polite and straightforward with me when I had questions. I went in to choose the car on a Monday, and picked it up the next day. Priscilla even helped me to install my car seat! :-) The car itself is phenomenal, and has all the bells and whistles I could possibly need on it. I feel safe in it, and I feel safe driving my kids around in it. I could not be more pleased with the service or the product I received.

wchuang

Nov 3, 2012

I had problem with my car battery, called John and he helped me got a new battery right away.Thanks John Miller for his help.

angryfitowner

Aug 21, 2012

I dealt with Carlos over email mostly. He had sent me a price for my 2012 Fit, that I agreed upon. He stated, at the end of May, what the agreed upon price would be, but that it would not be coming until the first week of June. I placed $500 to "hold" the vehicle upon arrival until I secured the down payment from my insurance company. The car arrived sooner than was expected, but it still arrived in June. Carlos had assured me that the price was what he stated it would be. When I get to the dealership, he proceeded to tell me that the price was now nearly $1k more than what he stated, due to Honda incentives having expired. I was furious, because not only had I placed the money down, but he had assured me of the price. His manager, whose name I did not get, came in and was entirely ambivalent about what he could do for me. He essentially gave me the idea that he didn't care if he had my business or not. I wanted to walk away, but due to circumstances, was forced to make the purchase from them.When the car was brought around, there were scratches on the trim. So now not only have I had to go out of my way to go to this dealership, and dealt with incredibly poor customer service, now I have to be inconvenienced to bring the car back so they can replace the trim! This was an absolutely abysmal experience. I've made sure to tell everyone to absolutely AVOID this dealership.

smileyface100

Jul 13, 2012

My family has been buying cars from Popo for years and he will never put anyone in a bad car and will bust his hump to help you get in it. Highly recommend him if looking for a used vehicle.

frosthomas

Jul 12, 2012

Had a bad experience buying the car in honda gillman fort bend. Especially the finance guy was impolite to his customer and out to patiences. Would not recommend unless an improvement in customer service.

james much

Jun 3, 2012

Our experience with Donald was awesome. He made everything go very smoothly. We did not have to wait for long periods of time. We will definitely be back for our next Honda

doxiedoggett

Apr 18, 2012

Business seems to be run in a disorganized manner and I felt little concern for the customer. Buying a car should be a pleasant experience. We waited an hour to sign the papers and complete the purchase of the vehicle. This would have been understandable except we had set up the appointment time to come in to complete the job so why were we waiting for paper work to be completed? When video taped for questions concerning my experience I was appalled. How could I answer these questions when I had been in your store for over an hour and had not even seen the vehicle I was buying. The salesman seems rushed and more concerned about other things. What is more important than customer relationships? I bought a Honda for Pilot for many reasons. I have driven a Toyota for the past 25 years but the poor service at Fort Bend Toyota lead me to seek a different brand of car. Now I am wondering if the service at your dealership will be worse than Fort Bend Toyota. I hope future business will be a better experience. So far I would give your dealership a D rating.

skuo

Apr 16, 2012

Carlos responded my emails promptly and provided a friendly service while I was at the dealer place. I'll recommend his service to my friends & relatives.

felixangelina

Apr 9, 2012

Great dealership, recommended to everyone. I was able to use the online sales and walk-in and out within one hour with my new Honda.

cstarrtx

Apr 6, 2012

In by 2 out by 5 with a new car. Painless. All questions answered in detail. Thankyou for your patience and attention to detail

cmcginnis

Apr 2, 2012

Jim was very knowledgeable and professional in his presentation of the CR-V that I purchased from him. He patiently explained how my new vehicle operates and pre-programed my dashboard for me. The CR-V I purchased was being driven from San Benito, Texas and Jim went the extra mile to make sure my concerns were addressed when the CR-V arrived on the lot later than expected. He arranaged a convenient date and time for me to bring my CR-V back to the dealershp for the window tint, which there was not time to have it done on the date of purchase since the vehicle was late in arrival. This is the third Honda I have purchased from Gillman Honda Fort Bend and Jim did an exceptional job. I would not hesitate to recommend Jim to other new car buyers. I look forward to working with Jim in the future if the need arises.

jenniferck89

Apr 1, 2012

Jim Van Cleave was an excellent sales representative. He made the whole process very fun and easy! He has a great attitude and I appreciate how comfortable he made me and my family feel. He is extremely knowledgeable about the cars and explained the differences in models in detail to me. I was shocked to find out he has only been in the business for a few months, he really has taken his job seriously and done his research. I felt like his recommendations were genuine and I never felt like he was trying to scam me. I had a great experience at this dealership.

hemalbmehta

Mar 27, 2012

Excellent customer service, great pricing, very friendly environment. Completely satisfied with the purchase of my new 2012 Honda Accord. Joe Leal, the floor manager is awesome and he took care of us very nicely and provided excellent deal. Can't go wrong with this dealership.

GunGirl1233

Mar 19, 2012

My sales person, did a great job. Jim VanCleave was honest and upfront. Sadly, I can't say the same for the sales manager, who tried desperately to short me on the trade in value, which resulted in my leaving the dealership. I received a call from the used car manager advising me that he was prepared to give me $2000 more than what the sales manager had offered on my vehicle, so ended up making the purchase, but it caused me to have to make another hour's drive to accomplish what should have been accomplished in one trip.

nguyevt

Feb 23, 2012

Verify friend staff and helpful.It was a very nice experience.Everything was quick.Marty and Ricky were great in helping us with our purchase!

jrbobdobbs462

Feb 19, 2012

Both the sales staff and financing were very helpful and pleasent to work with at your dealership. Jim Van Cleve took the time to insure that I was completely satisfied with my purchase. Phil Garza in financehelped locate a financing that fit my budget at a very competitive rate.The entire staff went above and beyond in making this a great car buying experience. Thank you.Robert Dossett

mlarson405

Feb 16, 2012

My experience was truly wonderful. Everyone was extremely helpful and friendly and it was such a pleasure to do business with them. I can't remember the name of the man in Finance that I worked with but he was also super!! I will recommend this dealership to all that I can.

clintgilliam

Jan 31, 2012

My experience with the dealership was very positive from the start. Marty was extremely helpful and understanding of my needs. Once we got to the dealership, Ricky was our salesman. He was very informative and helpful with our car purchase. I highly recommend this dealership!

Cogan.debbie

Jan 17, 2012

James was prepared for our visit after exchanging emails for months with our son. He was a pleasure to work with and did his best to get the deal wrapped up. I felt like he listened to our questions and concerns and facilitated a good exchange.

MadEnglishmanAbroad

Jan 9, 2012

Been going to Gillman Honda in Rosenberg for cars and service for over 10 years. I think they are great - friendly, reliable and good deals.

Jay Elliott

Jan 3, 2012

Everyone we met a Gillman Honda of Rosenberg was friendly and professional ( especially Bill Cockrell and Phil Garza ). While I will always want a lower price, and there was another dealership that offered the same price, Bill was friendly and gave an air of integrity when I was dealing with him. That will always be appreciated by any buyer.

krichter

Jan 1, 2012

We have bought several vehicles from Seyed when he worked at Ft Bend Honda. I was disappointed to learn that he had retired. That said, my experience working with Hazel Davis was great. I will recommend her to others and would buy from her again in the future.

pacman777

Dec 31, 2011

Was shopping a 2012 CRV for my mother-in-law the week they came out. Most dealerships around houston only wanted MSRP and weren't interested in negotiating or budging since this popular new model just came out or they didn't even have the color/trim that we wanted, while the pompous jack-a$$es at Honda Cars of Katy were charging $1,500 over MSRP by tacking on a bunch of useless dealer-installed options. Although we live in Katy, we drove down to Gillman Ft. Bend to make the purchase. I emailed all the dealerships in and around houston and Bill Cockrell was the first one to respond with a straight-forward price quote that was slightly less than MSRP for the exact color/trim that we wanted. We did all the negotiating via email, and I took my mother-in-law in to pay and sign the papers the same day. Pretty straightforward and they didn't try and upsell her on anything or change the price (which is a major plus in my book). Only minor gripe I have is it took longer (2 hours) than I wanted since they were pretty busy at the dealership that day, but pretty typical for taking longer than it should when buying a new car. Thanks Bill and Gillman of Ft. Bend! Hopefully you guys earn our business again in the spring when I shop/negotiate another CRV for my sister (I'm sure I'll have more bargaining power then once the dealerships have built up their inventory some).

csertuche

Dec 29, 2011

I have to say that the BEST service I have EVER recieved is from Gillman Honda in Rosenberg!!! I have bought a total of 3 vehicles from this dealership. I even left the Honda family for a short period and to purchased a different vehicle somewhere else and here I am BACK at my Honda family where I belong. We are always happy and VERY satisfied when we leave with our purchase. PLUS Bill is so very helpful and most of all very very nice to us when we come in! He's the other reason why we keep coming back to THIS dealership!!!

fatmayilmaz

Dec 29, 2011

The representatives who helped us when we were shopping were very knowledgable and respected our needs. They did not try to sell things we were not interested in and they ensured the vehicle we wanted to purchased was ready for us in every way. They asked for our needs and did not overload us with unnecessary details. I was pleased that the taxes and title were handled at the dealer. My previous experience was that I had to go to the local tax office to get my title and tag.I will recommend this dealer to my friends.

Jp16833

Dec 24, 2011

They made everything very simple. We basically did everything over the internet. They even sent someone out to our house to deliver the new car, pick up the old car, and bring us the contract to sign. The whole transaction was simple, easy, and hassle fre. We couldn't be happier!

jtread03

Nov 30, 2011

Although it took longer than expected to receive the vehicle, we were very pleased with the entire process! We are excited about our new Honda Odyssey and hope it provides many years of comfort! Thanks Hazel!

nadine michalec

Nov 14, 2011

This vehicle is my 3rd buy from Gillman Honda, Rosenberg and the staff are just great. I thank Bill Cockrell for his help in my purchase and Ali from finance. It is a pleasure working with these good people.

csmitra

Oct 31, 2011

I came to visit Honda to have an idea. Also, I was adviced that going to Honda Rosenberg will save me money since it is out of Houston. My contact person is Mr. Jason Gonzales. I highly recommend him. He is very attentive to our needs and walk us all the way through. Mr. Ali Sirat, Finance Director worked with us with the financing and did a superb job as well. Overall, we are happy with the outcome.

Rangers78

Oct 31, 2011

Great experience all the way through. It's a car dealership that actually treats you like a human not a sale. Ask for Matt Salazar. He is good for his word.Josh

aud127

Oct 26, 2011

Jason Gonzales was very friendly, he gave me a quote and also called me to make sure I received it via email. I thought the quote was fair, so I told him I would be in later on in the evening to look at the vehicle. When I got it, he was with someone else, so Jason got one of his coworkers to negotiate with us and close the deal. Jason was great, but when we started negotiating with Matt, he started at a higher price than what we were quoted at, and told us we had to negotiate down from that higher price since the vehicle we were quoted on actually had extras, like the pin stripe and tint. We didn't appreciated the 'game' they were trying to play. We ended up purchasing the vehicle for close to the original quoted price, however, on the sticker it said there was a trunk tray. We took the vehicle home. There was no truck tray in there. Overall, good price on the vehicle. Just wish it had the trunk tray that it was supposed to come with.The gentleman in finance was very nice as well.

paulagatlin

Oct 24, 2011

From our on line inquiry about the Honda CRV lease, Jason returned out call quickly. When we arrived at the dealership, we were greeted and taken for a test drive. The negoitation of price and trade in were fair and equitable. We were very pleased with the entire experience. Professionalism and respect were evident throughout the experience.

rockstx

Oct 10, 2011

i was treated with courtesy and respect. got off to a good start on the internet. i dislike setting around in a dealership and the salesman made it as quickly as he could.

mkr.s05

Oct 8, 2011

I got a good internet quote from this Dealer for the Odyssey EX-L I was looking for. Compared to the other Dealer quotes this was better.

sjeversole

Oct 5, 2011

I was able to upgrade to a larger vehicle for almost the same payment as I was making on my previous vehicle. James & Ali were very helpful, honest, & got me out quickly. Normally it seems like you spend all day buying a car. I was out of the dealership within 3hrs. Awesome!

AkhtarKhawaja

Oct 4, 2011

Great overall buying experience. The sales team worked hard to satisfy my terms. They were able to get the vehicle I wanted. The salesperson, Carlos went further to add some missing items in the car.

asalazar74

Sep 21, 2011

Nick was a nice salesman but he provided me with incorrect information regarding extended warranties. Even though he stated he was new to the dealership, he could have at least offered me some options. When I came in to sign the paperwork and pay for the vehicle, I told him he gave me wrong information about the existing warranty on the vehicle & never told me about extended warranties or the cost. His explanation: "THEY gave me wrong information". Who the hell is "THEY"??? No attempt to correct it or try and fix it, just the "deal-with-it" response. I felt like he didn't give a rat's ass about me anymore because he finished his sale & I had delivered the check. Had I had the extended warranty information I could have included the cost into my financing without having to pay for it out of pocket. I am VERY upset by that. The only way I learned of the extended warranty was by Ali Sirat, Finance Director. He provided me the info I needed and said had he known I wanted that he could have taken care of the paperwork for me. I asked Nick to get some scratches off the door handles for me when they washed the car- he did that. He never answered my questions about the brakes or offer to get me a price on the large floor mat for the back of the car. He told me to call parts and they could give me that information. I asked for free tank of gas, never got that either. Again, Nick was a nice man, he just didn't have all the info I needed nor make an attempt to go the extra mile to do anything more than I asked.

michaelcook86

Sep 14, 2011

William and the Sales manager Chris both were fantastic at getting me my new car. They went way above and beyond to earn my busness including getting me a car shipped from another city just to make sure i had what i wanted. My family has already bought 3 cars from this place and will be buying the rest of our cars from them. William is the nicest sales man i have had to deal with, made me feel like i was a person rather then just another paycheck walking through the door. He fought for me to get me what i wanted at a price i could afford. William treated my Mom and myself with so much respect and was just amazing at explaining everything to us.

jspears

Sep 10, 2011

Ed was very helpful. We already knew we wanted the car, so it was just a matter of negotiating the price and finalizing the deal. Ed had the car prepped and ready when we got to the dealership, explained everything we asked about and got us out with a minimum of fuss.

lgumbert

Sep 6, 2011

To those reading these review posts, I am adding a correction to the review I posted earlier. I miscalculated the tax that I thought was omitted from my final contract. After speaking with Bill Cockerell today, I realize that I made a mistake in my own calculations and that the tax was included and that all of the figures on the contract were correct and exactly as presented to me during the sales process. I apologize for any confusion my error may have caused. I want to assure anyone reading these reviews about Gillman Honda Ft. Bend/Rosenberg and its employees, that I have every confidence in this company and dealership that they are professional, friendly, extremely knowledgeable, and honest. I would definitely purchase another Honda from them in the future. I could not be happier with the CRV I just bought from them and I appreciate Bill's knowledgeable help during the purchase process. Rachel Gumbert

jabaya

Aug 31, 2011

Everyone was helpful from the first day I came in just for a test drive to the day of purchase. Bill especially was patient and up front in quoting best price available on the model I wanted (and he kept on looking and keeping in touch via email). Will definitely refer friends and family to this dealer in the future. Thank you.

kellywg

Aug 22, 2011

Jason Gonzales was very responsive to my request for a price quote. He followed up on my requests as we negotiated car details and price promptly. After failing to get a dealer trade for the car we wanted he delivered another solution that we are very happy with. Working with him is probably the best experience I have had purchasing a car because he was very straight forward and honest about what he could do and he delivered on his promise.

clive henton

Aug 17, 2011

Bill is friendly but business and makes sure the car is what you want before the purchase. He ensures you are happy with the purchase and the deal is good. The financing went smoothly and was very easy and friendly. I have purchased 7 cars from this dealership all through Bill. The service on all the vehicles has been excellent with never any issues and the cars have all performed without any issues. A great dealership where I have made lifetime friendships.

higaryc

Aug 16, 2011

Bill promptly responded to my computer inquiry, followed up and provided excellent service after we met. He has gone above and beyond to assure a smooth sale.Gary Colvard

mslindley

Aug 8, 2011

Peter was friendly and knowledgeable. I had been looking a used cars for a few weeks when I stopped by Gillman of Fort Bend. Peter allowed me to drive a number of different cars and he provided many helpful insights into each brand. I bought my 2010 Civic on the second visit (the next day). I personally hate to negotiate for cars but Peter made it easy. He is a keeper!!!!!!!

rquezada

Jul 25, 2011

This is our 2nd honda purchase in 7 months. I truly enjoy working with Bill Cockrell and his staff. They always take pride in their work and make it as seamless as possible to do business.

wbrobertson

Jul 25, 2011

I have never expected to be treated so well when buying a new car. Everyone that we came in contact with was very courteous, and treated us with fairness and respect, even the recptionist, and the finance person Felipe Garza. Our salesman Mat Salazar was exceptional. He got things done very quickly, and proffesionaly. We were very lucky to come in contact with him. He is a very good represenative for Gillman Honda of Rosenberg, and because of him we will definatly recomend Mat and the dealership to others.

michaelhrichards

Jul 23, 2011

I like working with an itemized cost sheet. I ended up making my own to evaluate price. Other than that I was satisfied. Ed was generous with his time, explaining everything in the owner's literature.

Patti May

Jul 21, 2011

Bill was my main internet contact for looking at Honda CRV. Bill introduced me to Ed Cole who walked me through the new Honda CRV features and drive through. I found both gentlemen very friendly and product informative to work with. Gillman Fort Bend is an easy going & very informative dealership with both Bill & Ed Cole at the helm. Ed Cole was never pushy but informative and passionate about the Honda product line and to be representing the Gillman family of dealerships. Working with the finance department was just as informative and friendly. I can honestly say with out one hesitation this was the best new car buying experience I have ever had in my lifetime. Especially helpful was the final walk through Ed gave my wife on syncing our mobile phones and going over all the specifics in the owners manuel and in our new Honda. I will recommend Ed & Bill & Gillman Honda Fort Bend to all my co-workers and friends. Since I have not had the opportunity to try your service department yet Im looking forward to that. More to follow. One very happy owner of our new 2011 Ocean Blue Honda CRV!

barronae

Jul 18, 2011

Friendly staff that ensured I got exactly what I wanted with no questions asked. Only wish we didn't feel so rushed - when making such a big purchase, I would like to have been walked thru it a little more. Overall, our experience was pleasant and I look forward to long relationship for all my future honda needs. I'm LOVING my brand new Element!

Stan H

Jul 16, 2011

Ed and the dealership did a great job tracking down just the car I wanted within a couple of days despite having to go as far as Houma, Louisiana to find a Honda Civic in the new dyno blue pearl color. This was my 2nd Honda Civic purchase from this dealership and they really made it obvious they wanted to keep my business. Everyone in the dealership was very helpful and my past experiences with the service department taking care of the 1st Honda have been positive as well.

stevebe

Jul 10, 2011

Bill was able to work with us and get us the car we wanted at a fair price. Albeit, there was a limited supply of Odyssey's. We have now purchased back to back Odyssey's at Gillman and hope to continue to do so.

hy_s2k

Jul 9, 2011

everyone in this dealership is so friendly. they find me the best best ELEMENT(Color & options) for me and the best Financing options. Next time if I buy HONDA 100% I will go back.

aspicolah

Jun 29, 2011

Most positive new car buying experience ever. Mr Ed Cole our sales person was just fantastic. Very knowledgeable, diligent and thorough. No sales pitch, no gimmicks, no run around just honest and straight forward dealing. We agreed on a drive out price after exchanging a few emails and since they did not have the color of our choice he even agreed to hold our price till they got a new shipment of vehicles. He called us a soon as the vehicle came in, we went in and everything was handled politely and professionally. They beat every price quote from other dealerships around the Houston area. We are very happy with our new 2011 Honda CR-V 2WD LX...paid dealer cost and 0.9% financing...would highly recommend these guys to all our family, friends and neighbors.

Filup

Jun 25, 2011

Excellent experience buying 2011 Honda Fit. As I knew how I wanted to structure the price, I called in advance. CJ Jackson was upfront and transparent in the entire sales process. We had agreement via phone in just a few minutes. No stories or sales gimmicks. Upon arrival to the dealership, I was greeted by Bill Cockerell who handled all of the details. Very professional, straight forward and polite. I buy many vehicles for my extended family and deal with lots of dealerships and sales managers. This was one of the most pleasant and quick experiences ever. I would definitely recommend Honda of Ford Bend.

cjbrown

Jun 24, 2011

After finding this vehicle on the internet sales, my husband and I drove to see the car on Sunday. I really liked the car and it's stats, so we contacted the # for the internet manager immediatelyas well as left a message on the wind shield of the car to please call us asap on Monday. Matt called before 8:00 on Monday a.m. His co-operation and help was part of the reason we remained interested in the car. After having the car checked out on Tuesday and arranging for financing through our credit union, we went back to the dealership on Tuesday afternoon, signed paper work and drove our Mustang convertible home Tuesday.We spent a very minimal amount of time waiting on paper work to be completed. Everything was done in a remarkably small amount of time and everyone at the dealership was exceptionally kind and conciderate.Thank you, Matt, for the stress-free experience and timely handling of this sale.We will be back the next time we are in the market for a car!

etech

Jun 18, 2011

I made a great deal on a 2011 Honda Element EX at Gillman Honda of Fort Bend. Ed Cole as easy to work with.

jz0203

Jun 13, 2011

I was told by Hazel Davis & Lori that they would hold the contract & payment until I called to have it released & there was a miscommunication on their part. My payment & contract was sent in before I was notified & before I notified them.

cyockey

Jun 8, 2011

My experience in buying an automobile was very pleasant at Gilman Honda. My salesman, Jason Gonzales responded immediately to an inquiry thru the internet. He was very friendly and helpful. The financial people were also very helpful and willing to work with me to get my payments where they needed to be.Thanks,Cheryl Yockey

meesav

Jun 6, 2011

Friendly customer service and Will recommend to anyone. Competitive Pricing. Ed Coleman was very thorough not only during test drive but also after we purchase the vehicle going over the manual. Only complaint with all the internet department across dealers is that they dont give the price with options upfront in the email quote as this will inflate the final drive out price pretty fast.

Butlerar

May 19, 2011

Ed Cole is AWESOME!! That was the best car buying experience I have ever had. From beginning to end. It couldn't have gone any smoother. I will recommend Ed, and Gillman Fort Bend, to all of my friends. He made it easy. I especially appreciate his willingness to communicate with me via email about the car, prior to coming in to the dealership.

eric55555

May 13, 2011

straight forward and to the point. Excellent service and follow up.would recommend to friends.Service department was fast and reasonable in price for a dealership.Answered all questions I had and provided several options for purchase and or lease for comparison.

zahrantf

May 13, 2011

I had been shopping at several other dealers and the experience with Ed was definitely the best. It was very straight forward and required a minimum amount of time to complete the deal. I feel I got a reasonable price on the new car and a good price for my trade in.

Fit2011

May 5, 2011

We checked out several different dealerships in the Houston area, got internet pricing on the new 2011 Honda Fit Sport from all of them and the best deal received was from Gillman Honda of Fort Bend! We were contacted by Ed Cole in a timely manner and we set up an appointment ASAP! He was kind enough to come in on his off day and assist us with buying my brand new car. He was very patient, kind, humorous, respectful, and was straight to the point with everything. Also, he was not joking with the internet offer because we got the exact price with no gimmicks. Hands down, it was the BEST PRICE around Houston and saved us a lot. This is our second purchase from Gillman Honda of Fort Bend and we'll be sure to come back here in the future. Overall, we had a positive experience once again and would recommend this particular dealership and salesman Ed Cole and others to everyone because of their service and offers.

Wen

Apr 21, 2011

I bought a Honda Civic Sedan about a month ago and Ed Cole asked me to leave a feedback here. I contacted all dealers in the area before I decided to purchase this car in Gillman Honda of Fort Bend. I bought this car at this dealership because: First, Ed Cole always replied my email and called me only at times we agreed on. Second, he did not play price games with me. The price he showed me the first time was the best price he could gave and was the best price in the area. Third, after we agreed on the price, I went there and no surprise happened - I got the car with that price. He is a trustworthy salesperson, hardworking, genuine, respectful, patient and responsive. So I did business with him.

tdkeller1

Apr 20, 2011

The salesmen, their manager, and the finance manager were very professional and their sales approach was very well matched to our needs. My wife and I believe we were very informed buyers and did not want a lot of heavy selling, over pressing of benefits and features, and game playing during the price negotiation process.During our initial visit, Antonio and Gary were very understanding that we were concept shopping and that we were looking at several manufacturer's products. As such, they made it clear they want to earn our business and that they believed we would find the Accord at the top of the list, once we made our comparisons. But they did not pressure us to make an early decision. Doing so would have turned us off and ensured we did not return.Once we determined that the Accord was at the top of our list (features, ride, handling), the Gillman team took the time to allow us additional test driving time and to sit in a number of vehicles.During the price negotiations, the process was short, since the price difference between the two sides was relatively small.Financing the vehicle was very quick. Fel was very helpful and did not try to over explain the various elements once he realized I was a CPA and want the abbreviated version of the presentation.Both Anthony and Bill followed up the following day to thank us for our business. Bill also checked to determine if we had additional questions or needed additional help with the car and its accessories.In summary, the best auto purchase experience we have had at a dealership.

tneill

Apr 19, 2011

I came in because of a quote I was given via-email. However, the car quoted had already been sold. Did he know that already? - I don't know. I was very angry about that on arrival, however, he did make up for it. He didn't up-sale me, I was able to get the same model vehicle with a couple of dealer add-ons which he eventually subtracted from the price. Ultimatly, I got the car I wanted at the price I wanted. By comparison this dealer was straight-forward, friendly, and gave us a price $500 lower than any other dealer in the area.

fgmitchell

Apr 18, 2011

This was a pleasant low-pressue experience. Bill Cockerell and CJ were excellent to work with. Everyone at the dealership was friendly and helpful. The buying experience was so good that I bought a Pilot for my wife also and I am bringing my daughter in tomorrow evening for a CRV.

cori_mihut

Apr 14, 2011

I had an excellent, no hassle experience buying a new Honda Pilot from this dealer. The salesman that I interacted with was Ed Cole, and he was very professional, no-pressure, respectful, and friendly and gave us a great price. We negotiated the price over email/phone and went to the dealership only to finalize the sale. We had an overall positive experience and would definitely recommend this dealership/salesman to others.

niceguytx

Apr 12, 2011

I did an internet price request and Bill Cockerell was the only one I got a response from, and so we called and made an appointment to visit and see the Cherry colored Odyssey and it was what we were looking for. Bill did everything he could to help and made us feel very comfortable. Bill seemed to be a good advocate through the negotiation process and was very positive. It took a little more time than we expected, but we are happy with the result.

MIGUEL MARTINEZ

Apr 11, 2011

MY FAMILY HAS BOUGHT 4 CARS FROM THE GILMAN FAMILY OF DEALERS 3 HONDA ODESSEY AND 1 NISSAN SENTRA SMALL CAR WE FEEL COMFORTABLE ... NO PRESSURE APROACH TO SELLING A CAR THE SALESMAN BILL C. KNOWS ME ,,,US WELL. AND KNOWS WERE ALWAYS LOOKIG FOR A GOOD DEAL. I HAVE ALWAYS FOUND I GET A BETTER DEAL IN ROSENBERG THANK YOU.

kgynq9

Apr 7, 2011

Gilmann Honda of Rosenberg was a very open, honest delaership that took the preesure out of the new car purchase. From the time we contacted the dealership I felt very comfortable with Ed Cole. My daughter was a first time buyer and Ed was very open, honest,easygoing,and patient with her and even offered her what I considered very sound advice during her decision making process. This delership and it's employees make you feel like more than a "sale" and I would recommend them to anybody who is in the market for a Honda, or any other vehicle they may have in their used car inventory. Shop the rest but buy from the best, Gillman Honda Rosenberg.Craig

Billthecat2

Apr 4, 2011

Sales staff very friendly and knowledgeable, enthusiastic about their products. Price negotiations were open and clear. Definitely a good overall experience.After sales service, etc. also very good. This dealership and salesman seemed to have our wants and needs as priorities.Previous experiences with the both the sales and service departments at Gilman Honda in Fort Bend have been positive, so this Odyssey was our 6th Honda (new and used) purchased there.We have not been repeat customers of any particular salesman at Gilman, but have had good experiences with each of them.

anna.eaton777

Mar 31, 2011

This was by far the best car-buying experience we have had. Ed Cole and his co-worker who also helped us, were friendly, helpful, experienced and provided excellent service. We did not feel pressured at all. We felt very at home and welcome. Both Ed Cole and his coworker could answer any question we had. They made sure to ask several times if we had any questions. They both took their time with us.I would absolutely recommend Gillman Honda Fort Bend to friends and family. We actually may be needing to buy another car soon, and we will go back to Gillman Honda, and to Ed Cole.

friendlybuyer

Mar 28, 2011

Very simply put they gave me the best price on the vehicle I was looking for. I was very skeptical of the internet price I was given, however, they came through with it. No funny games or hassle. They were friendly and helpful. Easily the best car buying experience I've had.

jasonlin

Mar 27, 2011

We bought an 2007 Honda Accord from this dealer in 2007. We had a great experience and was very satisfied. That brought us back for repeat business. The internet price Ed quoted was competitive with other quotes we received. It was great dealing with Ed and his associate Bill. There was no pressure, and they were very straightforward. The finance officer was also very friendly and very helpful. On and all it was a great experience. We definitely would give this dealer our priority consideration when we purchase our next Honda car.

theresew

Mar 21, 2011

Best car buying experience I have ever had. The first time we visited, Sayed was so pleasant and knowledgable. It made us be sure that we requested him when we returned. Upon our second visit, he took us for a test drive and answered all of our questions as well as provided us with safety information that we did not even know to ask about. He went over all the details of our preliminiary paperwork thoroughly. Then, when we were transferred to Phil to sign the contract and other papers, Phil was just as nice and helpful. It was a smooth process and we felt respected and cared for.

dlsimmons

Mar 19, 2011

I truly enjoyed the interaction with the staff, as well as my salespersn, at Gillman Honda. They answered questions and concerns I had and gave me answers about leasing vs buying. I would recommend Gillman Honda to friends looking to buy or lease a car.

king5754

Mar 19, 2011

Ed did a fantastic job of showing us the car and patiently explaining the options and functions. Thanks Ed! We had purchased a Honda from Gillman once before and based on that experience we had no concerns about buying a second car from them. We love the car and hope that this initial experience continues.

1hondalover

Mar 18, 2011

I really appreciate the tenacity of your sales staff. I went to Gillman due to an email that I received from Ed Cole, the internet salesperson. I had some very specific parameters, and he offered a fair price. I will say that they worked very hard to find exactly what I wanted, albeit unsuccessfully. I only had one complaint, and that was that when I stated my specifics on what I wanted, I was told that would not be a problem. It did, however become a problem, when they could not locate a 2011 manual transmission. I finally conceded to settle for an automatic. That was my choice because they did get the color I wanted and the interest rate was right, but I expected that I would not get charged the full price difference for the automatic. I thought that since that was a big concession on my part, they would at least pick up half of the cost. Overall, the staff was very friendly and accommodating. I would recommend Gillman Honda to others.

adelst

Mar 18, 2011

Ed Cole was the salesman, and was wonderful. We came in to buy a car for our daughter, who is in college. She is going back to school, and we had very limited time. He went out of his way to explain things to her. He personally went and picked up the car, because the color she wanted wasn't onsite. He also personally helped detail it. In addition, when he did the delivery, he was so thorough and patient. He was great.

Krherrera

Mar 17, 2011

I found the service to be very good at Gillmans Honda. All details were given on the Internet quote. All employees were helpful and happy to help out in anyway they could. Financing was a simple and an easy process. I would recommend Gillmans to everyone I know that wants to buy a Honda. I enjoyed the car buying process and look forward to doing buisness with you in the future.Kristi Herrera

baself

Mar 16, 2011

After having a bad experience with another Honda Dealership, we were pleasantly surprised by our new car shopping experience with Ed Cole as our sales consultant. He was very informative about the car, amenable to working towards a good car deal for us, professional, and kept all the paperwork simple. Although we paid in cash, the finance department handled all the paperwork and likewise kept everything simple and straightforward, and didn't pressure us to add to our deal. I would highly recommend this dealership!

JuliaNewton

Mar 15, 2011

I had a very good experience with the internet sales at Gillman Honda. I got a very quick response and quote to my initial inquiry. Jason was very helpful and informative. Ali in finance was also very helpful. I will recommend this dealership to others.

patelkuldeep

Mar 10, 2011

I am so happy with the way this dealership took care of us that went in to buy three car for my family ended up with buying 5 cars in 24hrs time.Jason gonzales sales person and aldo is the gm both kept there word and i got everything promised.i will always shop with gillman honda rosenberg if buying honda's.casey patel

marge plummer

Mar 8, 2011

i would recommend honda rosenberg to all my friends. it qas a great experience i will never forget. the whole staff is friendly. and mr jackson was friendly and very helpful. a great experience. no pressure. i love my new honda civic. and all my friends just think it's great.

marek

Mar 7, 2011

Bill and Ed were very friendly and honest. I had a bad car buying experience in the past. The other dealer changed their quoted price, misinformed me about warranty etc. Dealing with Bill and Ed was pleasure. The process was a bit long, but I was expecting it, since there is a lot of paperwork and I had a trade-in.The price was the main reason why I bought the car at Gillman. I have received quotes from 5 other Houston area dealers and you have offered me the best price. There are 3 follow up items: car detailing, full tank of gas and problems with the sun roof closing. Ed and Bill couldn't do this on Sat, since I purchased the car at 9pm. I hope these items will be taken care of, so I am little reluctend to give "5" for the overall experience.

rosalinda13

Mar 7, 2011

I had a very positive and wonderful experience at Gilman Honda in Rosenberg. I was treated very well. Bill and Saed and Mr. Chris Gilman were awesome and kind and very helpful. I will recommend this dealership to all my friends and family. They go out of there way to be helpful and kind. I will continue doing business there forever.

eajacobs

Mar 2, 2011

I have bought several cars and this was my best experience yet. Jason Gonzales went over every option of the car and was abel to up sell us to get the Honda Accord EX-L with Navigation System instead of getting the Honda Accord LX, SE or EX-L without the Navigation System. I felt like Jason was an advocate for Honda and not just a salesman for Honda. I passed up the other Gillman Honda dealership which do excellent work too, to work with Jason.

God'sBlessing

Feb 28, 2011

Mr. Gonzales and Ms. Hazel were very friendly and kind to us and helped us find the best vehicle for our daughter. Mr. Gonzales has a good personality and nice first impression. Ms. Hazel is very sweet and kind and helped in any way that she could.

kthlnbou

Feb 27, 2011

I was very impressed with the timely response to my internet inquiry. Jason called me right away and was able to give me a quote without any run around. The quote was what helped make my decision. I had contacted other dealerships and either didn't get a response from them or couldn't get a quote until paperwork was done. When I arrived at the dealership a couple of hours later, I was greeted by friendly individuals who directed me to Jason. Jason was organized and thorough. He explained things to me that I didn't understand without being condescending. As the deal progressed, he continued to be helpful. He suggested a cargo tray since I mentioned I had dogs. He did not try to sell me accessories that were not necessary. The financial person was also very helpful and informative. He explained all the forms and any terms I was not familiar with. Jason made arrangements to deliver my new CRV to me the following day (I declined his offer to let me drive the CRV home that night and let him return my mustang to me the following day.) Jason contacted me the following day to update me on the time he would be arriving.I have purchased a few vehicles previously by myself but have never had such a positive experience.

tri130458

Feb 27, 2011

I used this car for my children. I chose this car because I have a good experience with Honda. I met with CJ to get the best price which met with my pocket. CJ was very helpful and communicative. In the finance department, Ali worked and explain me clearly about extended warranty. This dealer is very professional.Thanks.

hectordhernandez

Feb 26, 2011

The employees that I had dealings with were very friendly and provided me with exceptional advise and service. Although we traveled about 280 miles to this dealership, the trip was well worth it and we appreciate their attention and we are very satisfied with our new vehicle. Keep up the good work.

aarvide

Feb 22, 2011

Great service, great people, great shopping experience. The price was also great as they honored a competitors quote and gave a good deal and finance package. This is my second car bought in one year at this dealership. I am extremely happy with both vehicles and would definitively come back to buy a new car here in the future.

stevek07

Feb 22, 2011

This dealership is rated highly by consumers and I was not disappointed.Ratings matter - I avoided another dealership with a comparable quote on the car we wanted to buy.Ed is honest, professional and easygoing. I enjoyed the buying eperience very muchand would recommend Gillman in Rosenberg to anyone.- Steve

hartz623

Feb 15, 2011

Very prompt response to my email inquiry. Quite friendly and personable. Had four cars in desired style readily available to drive. Whole process went very smoothly. Got a good deal. All involved were quite friendly and helpful. Great experience.

yfli

Feb 1, 2011

I walked in on Friday evening and a 2008 Honda looked good to me after testing driving. But the price s much higher than my budget. Matt gave me a very good deal and I drove the car back home at that evening. Bill is nice. He did not talk much but he tried to help and answer my question as much as he could.Lori is warm-hearted and open. She is really nice and help me with the paper work and financing which I have no idea as a first time buyer.Matt was busy and he help whenever he could. Even though the car was sold on Friday, they still tried to help with order a bulb to replace a broken one on Saturday, for free definitely. Two pad in teh front were missing. Matt helped me search around to find a pair. Not the original ones, but good enough to me.Overall they are great, and really professional.

Michelequ1

Jan 23, 2011

Very friendly service. Bill went out of his way to deliver vehicle to me. He was very accommodating. I will recommend him to someone looking for a Honda. He did not try pushing anything on me that I didn't want. Managing staff was also nice and honest.

sassie4844

Jan 22, 2011

I contacted three dealers through the internet for a price quote, Bill Cockerell was the only one that got back to me with two price quotes within the same hour on two different models, the other two dealers got back with me several hours later but with out a price quote. Bill Cockerell contacted me by phone and setup an appointment. My wife and I drove in the next day to visit with Bill at his office, he made us fell like we were guests at his home. Bill explainded the difference between the two models, with explanation we decided to go with the Honda EX over our first choice the Honda LX, after Bill had setup a pretty good deal he took us to meet with Ali Sirat finance director. My credit was not perfect but Ali Sirat worked and worked until he was able to get a pretty good finance rate for me, for not having excellent credit. When we drove away in our new Honda Civic EX, we felt we had gained two new friends.

AshleyDuet

Jan 1, 2011

Bill Cockerell was very knowledgeable of the auto we purchased. We felt really comfortable throughout the whole purchase process and above all, he offered us the best deal in town. Bill took the time to introduce us to the employees that worked at Gillman and we thought that this was very professional and made us feel like family. This is our fifth Honda that we have owned and we won't purchase anywhere else but Gillman.

nadine michalec

Dec 31, 2010

My experience with Gillman Honda and Ed Cole was great. The process was very smooth and "painless". Mr. Cole spent a lot of time explaining all aspects of a new vehicle, as well as a very thorough walk-through of how to operate vehicle equipment inside of the car.Hazel Davis was extremely helpful and so nice as we processed financing. Mike Kapps came to greet me and I felt so welcome and cared for; what a great day it was for me at Gillman Honda.I will not hesitate for a moment when it comes to recommending Gillman Honda!Regards,Nadine Michalec

tterrell

Dec 31, 2010

This was the best experience I have ever had buying a car. The employees could not have been more friendly and helpful. They did everything that they could to get me the best deal possible. I will definitely be back for service on this car and for my next car!

sh1nd0kun

Dec 30, 2010

We came in just to look at the new Civics. We were interested in trading in our older Civic, and got a quote from a competing Acura dealership. Gillman Honda not only matched the quote, but also gave us a great price on a new Civic. The general manager and sales manager personally helped us through the process before referring us to Jason. Jason (Bao) Le was particularly helpful, willing to stay through the night to accommodate us with whatever we needed. He even helped clean out the old car and transfer the stuff to the new car. Gillman Honda has great service and pays great attention to details, no matter what time of day it is.

jackjones15

Dec 22, 2010

I was leasing a 2010 Honda Accord 2 door coupe through this dealership. I leased the auto in October of 2009 and Bill Cockerell was the salesman that waited on me and Ali Sirat handled the financial end of the deal. Both gentelmen were outstanding in their service to me. Unfortunately, on December 17, 2010 I was involved in an accident that resulted in the automobile being declaired a total wreck by my insurance company. I had the wrecked car towed to this dealership and contacted Mr. Cockerell and told him of my situation. Through his fast and accurate and the equally fast and accurate work of Ali Sirat, I now have leased a 2011 Accord 2 door coupe. I am extremely happy with the car and I cannot say enough kind words to describe my feelings for Mr. Cockerell and Mr. Sirat. They both were very kind to me and were up front and straight forward. Gillman Honda of Fort Bend is a great dealership. I met a number of the other salesmen and other employees on the several occasions that I have been at the dealership and they are very friendly and Honda should be proud to have such wonderful people working for them. John O. Jones

kohndr

Dec 22, 2010

Honest and Integrity. Straight forward with no hidden cost. Not insulting but rather up front with good recommendations. Did what they said they would do. Clearly, wanted my business and were not trying to play me as some dumb idiot. I will recommend Gilliam to my friends.

palambujon

Dec 18, 2010

I used the internet to search for my car and communicated with the internet sales manager. He tried to give me the best price that he could trying to beat the other dealerships that i have been communicating with. He was very patient with me and tried to get me the loswest price that even the manager of the dealership himself called me to quote me the best price. Everything was Hassle-free. It was a quick purchase.

Linda Gonzalez

Nov 29, 2010

I have been a loyal GM driver for 25 years. After months of shopping and after a very bad shopping experience at a Houston GM dealership, I decided to look at Honda. I shopped on a Monday and purchased on a Wednesday. My experience with Bill and Gary was wonderful. I felt like I had a team that listened to my needs and addressed my questions. Its obvious they believe in their product so they didnt have to sell me and pressure me. When I was ready to sign, there were no surprises! They asked me for my businesssomething uncommon in todays car sales cycle. I felt that I bought a car and gained a new family. And speaking of family, Mr. Bill C. treated my adult children so kindly and with so much respect. I hope to have my Honda for a long time!

rzm10414

Nov 28, 2010

My experience working with Ed and Bill was wonderful. They both were very friendly and personable. They also worked great as a team. We were very pleased with their understanding what we wanted in our Accord and what we wanted to pay for it. We will be back to visit them when we buy another car. This was the best car buying eperience I have ever had. Thanks guys for making this a fun experience.

suryaparimi

Nov 23, 2010

I had a very satisfactory experience purchasing new car working with Bill Cockerell. He is very professional & keen on helping in every possible way. I hope both Bill & their dealership continue to provide good service and I highly recommend them. I look forward to giving them more opportunities referring them to family and friends. Thank you for the experience.

edrichards

Nov 15, 2010

In the last 49 years I have bought 17 vehicles. 15 of those were new. For years I could only compare each sales situation with my very first purchase, a 1961 Volkswagen. It was the best, all the rest were less satisfactory. Most were just uncomfortable. This one was right up there with the best. The most pleasant car purchase experience I've had in many, many years.

rudyjose

Oct 16, 2010

Mr. Bill Cockerell is a very pleasant person to work with. He listens and understand my needs, I am just as happy as he is to close the deal on the car.Other people that I met at the dealership is equally as nice and professional.The car was delivered to me in a very satisfactory condition.

kakilmer

Oct 14, 2010

I had a very positive experience in purchasing my new Honda Fit. I really did appreciate the ride to the dealership to experience the Honda Fit. I needed a new car and I came home with a new car that same night. As a result, I was able to go to work the next morning with peace of mind in the new car buying process. As I turned the ignition on in the early morning hours, the dash lights lit up in an amazing display of blue and purple colors and I played my favorite CD, Inception, on the way to work. It was a very peaceful and moving driving experience, one that I will remember for a long time.

kellyorth

Oct 7, 2010

Working with Ed Cole and Honda Fort Bend Rosenberg was a pleasurable experience. My husband and I researched many other dealerships in the area. Honda of Fort Bend had the best price. The internet sales manager, Ed Cole was very patient and understood our needs. I would highly recommend Ed Cole and Honda of Fort Bend Rosenberg to all my family and friends!

poates6673

Oct 4, 2010

Mr. Cole tried to be as frank and friendly as possible. I was impressed with his professionalism. I would recommend him to anyone who is looking to buy a car.He did not try to force me into buying before I was ready. When I communicated the type of deal that I was looking for, he did his best to try and make that happen.

CBrunson100

Sep 8, 2010

We have purchased multiple vehicles from Gillman through Bill, and we think he's great. Honda of Fort Bend seems to have the vehicle we want when we want it, but if it's not on the lot, Bill will find it if it's available anywhere. We are very happy with Gillman and with all the friendly and helpful employees. We will always give Honda of Fort Bend an opportunity for our business even though we have to drive by other Honda dealers to get there.

afickel

Sep 6, 2010

I submitted an internet inquiry on Friday night and received an email, a phone call and a follow up email from Ken. I was surprised to receive such a quick response especially on a Friday night. We contacted Ken by phone Saturday morning and from the moment we arrived at the dealership we were taken care of. We were pretty sure we were just looking and not buying just yet. After discussing it after leaving and speaking with my dad on Sunday, we decided to go ahead and purchase the vehicle. We feel very good about our decision and would highly recommend Ken and Gillman Fort Bend to anyone.

brambo

Aug 31, 2010

On Tuesday, August 31, 2010 I bought a new 2011 Piolot form Ken Boula of Ft. Bend Honda. Ken had already been very friendly, informative and easy to talk to on August 30th after he responded to an internet inquiry made. The visit to the dealership on Tuesday, about 110 miles from my home, was also positive. Ken showed me the vehicles I had expressed interests in, took me for test drives, and worked with me until a deal was complete despite the fact that there were a couple of catches with my trade in. I would seek him out again as well as refer him to a friend. Finally, I had occasion to visit with a number of staff members while there, mostly sales associates, and found them all very interesting, likeable people. Bob Rambo / Indianoloa, Texas

Poohkitty2

Aug 30, 2010

Ken was really great! He let me test drive my new cvr and I fell in love with it. I didn't think we would be able to get it because of cost. Ken worked with us and made sure I got the crv I wanted so bad. They used my SUV for a trade in and got us the percent rate my Husband wanted. They worked really hard with us to make sure I got what I wanted. I will give out Ken's cards if asked. :) Ken also knew this crv would be mine and he talked to me a lot and including my husband, but to me face to face. I have has bad service at other dealerships because I am a woman. Ken made me feel like I was important. Even my husband was happy about that, since I have complained in the past. I have bought at another place because of rudness before. Ken has given me hope now, that as a woman, I can get help at a dealership now. We will be using this dealership for oil changes etc., because of the service I got buying a car at your dealership. Thank you for a great experience!!!! I LOVE my new crv. :)

ESvoboda

Aug 27, 2010

This is my 2nd new car bought at Gillman Honda. My salesman Hazel was great. She was able to find the exact car I was looking for and was always concerned if I had any questions. I felt a great trust in her and knew she will be able to provide the best deal for me. I recommend Gillman Honda to all my family and friends and plan on coming back in the future. The staff there are very friendly and easy to deal with.

sheil2

Aug 23, 2010

This was by far the best vehicle purchasing experience I have ever had. The entire team at Gillman Honda Fort Bend did a great job to ensure that I received the deal I was looking for. Matt showed a clear understanding of what I was looking for and worked quickly and efficiently to insure that my vehicle needs were met. I will definitely be a repeat customer.

bleska

Aug 21, 2010

While we dealt primarily with Ed Cole, we had interactions with other people at the dealership and found everyone to be as friendly and knowledgeable as Ed. That's important to us, because it shows that the managers are serious about good customer service up and down the line.We found Ed to be very patient with us as we took several weeks to make the decision about what sort of car we wanted. He provided lots of information as we requested it, but never pressured us into buying before we were ready. Once we decided, Ed provided a very competitive price for the new car. The initial offer for our trade in was too low, but Ed did whatever was necessary to get the trade in price to a number we were comfortable with.Ed was very helpful guiding us through the entire sales process. We had arranged our own financing, but Ed asked for the opportunity to earn our finance business also. The finance manager was able to find a rate just slightly below the rate we had arranged ourselves.Our original plan was to shop several dealers and buy at the one who offered the best price. However, Ed was able to sell us the new car at a competitive price and was able to make a fair offer for our trade in. So we bought the car from him: We felt that at best, we could only do slightly better by shopping all over the city. And Ed made us feel very comfortable, so he earned our business on the spot.

vpengel

Aug 17, 2010

We were looking for a car for our 16 year old son and I started by requesting internet quotes. I started recieving dozens of quotes,e-mails, phone calls as a result of that request. Ken simply answered my questions in the manner in which I wanted them answered, which was by e-mail. He seemed direct, informative, and helpful. We then drove to Rosenberg, after realizing that the dealership closest to your house was not where we wanted to buy a car for so many reasons. Ken discussed our car choice and his advice actually resulted in us choosing a different vehicle than originally planned which turned out to be a good thing. The vehicle we were now buying was actually less expensive. Ken was very helpful and you could tell he had a lot of experience selling cars and knew the answer to all of our questions. I would highly recommend Ken as a salesperson and if I buy another Honda, I will definitely go straight to Gillman Honda. It was such a refreshing experience after dealing with some of the other dealerships who were too pushy or incompetent. I really appreciate Ken's advice. He is a great asset to the dealership.

bneelon85

Aug 8, 2010

Bill and the finance department were very friendly and informative. They found out exactly what I wanted and found a way to make it happen. Bill took me for a test drive and I was very impressed with the car. Afterwards, we gave the finance department our price range and they were able to find a way to get me in the car that afternoon. Overall it was an painless experience and I will definitely visit Gillman Ft. Bend again in the future!

migutj

Aug 8, 2010

Mr. Ed is a very friendly and a professional sales person. We were in position to complete our negotiations by e-mail. My visit to the dealrship was simply to test drive the car and to finalize the paperwork. I was impressed with Ed's insisting on sharing all the details related to the vehicle's features and their functions. He was courteous and kind. I would certainly recommend Mr. Ed and Gillman to my friends and family.Jack Migut

vmayo

Aug 2, 2010

I cannot say enough good things about our sales person, Ed Cole. He is totally awesome. He shared with us all of the specs, technical stuff, options and details on the CR-V EL-X. After agreeing upon a price and we went to the finance office, Ed hustled about gathering the booklets, keys, getting the vehicle cleaned and detailed. Once we got out of the finance office, Ed said "You are going to take the vehicle home today." "I don't want you to have to come back." Which is wonderful because we live 60+ miles away. He also arranged for our pinstriping to be done at our house and once again, not having to drive back to Rosenberg. I would highly recommend Ed to any of my coworkers or friends. The finance gentleman was very nice also - I just can't remember his name.

aarvide

Jul 29, 2010

Good service. Good experience. We walked in with a old beat up car and they decided to allow it for a trade in. I didn't think i was going to get anything for it, but i did. So that started off everything great. Then we got a good deal on the car, the only thing i wish is that they had more inventory. We had to drive away with a vehicle in our second choice in terms of color. Its still was a good deal.

Judith Okonski

Jul 14, 2010

This is my 3rd car purchase from Gillman Ft. Bend and my primary contacts wereAldo and Hazel. I was very pleased with the positive way that I was handled.I am a women and car dealerships can be very intimidating but I was comfortable andat ease with the honesty and directness of these two sales people. I would highlyrecommend this dealership.

Augustine1222

Jul 13, 2010

Gillman Honda at fort bend has always tended to my needs. What I mean is that for most dealership, if not all, if you want to get service done you usually have to set up an appointment. I've just been thankful that these guys have been able to work me in and have been patient as well. I work for a hospital and I know what is needed in dealing with customer service. In that note, I want to recognize Jason Gutierrez in all the help he has contributed. When ordering parts through Honda, wheter in stock or not, Jason always kept me in the up and up. If the part needed some research he got it taken care of. He notified me when he ordered the part, how long it would take, and when it made it to the shop. So once again, thanks Jason, and all the team at Gillman Honda, for all your help.

D.Lee

Jul 13, 2010

From the moment I met Mr. Cole he bent over backwards to answer all of my questions and help find the vehicle that would meet my needs the best. Being over 50 years old, it was the very first time I had purchased a vehicle on my own. I was basically a sitting duck for someone to take advantage of me. Mr. Cole went over everything with me to help determine how much or little I really needed and then the things I wanted or felt I needed in a vehicle. He was always patient and I never felt pressured or that I was taking up too much of his time. Once a vehicle was picked out, he proceeded to locate the color and accessories that I wanted on it. I hadn't driven anything but full sized pick-up trucks and a Jeep in almost 30 years and had never had a Honda so this was a big step for me. I knew I wanted a Honda because of the superior quality they are known for. I had a trade in and I was very pleased with the value that they gave me for it also. Mr. Cole spent a long time going over all of the features on the CRV-EX that I picked out and they even threw in some "extras" that I had wanted after they had given me a wonderful deal on the vehicle and my trade. Mr. Ali in finance was very friendly and informative also. I was able to speak with Lynn that is also an employee there that had purchased the exact same vehicle 4 months prior and she helped me tremendously to ensure that this truly was the vehicle that was right for me because of it's capabilities. Mr. Cole arranged for me to bring my vehicle back in two days to the service department to have an "extra" installed. Mr. John Miller in the service department couldn't have been nicer. They did the work promptly so that I could pick it up during my lunch time that day so I wouldn't have to miss any work time. My whole experience has been wonderful and almost like a dream. I was told by Mr. Cole on numerous occassions that if I needed anything to please contact him and he would be glad to help me. Many people say this in passing.....I truly believe Mr. Cole meant what he said. I can't ever see owning anything but a Honda and I don't want to do business with anyone but Mr. Cole and my other friends that I have made at Gillman Honda Fort Bend.

stilwritn

Jul 12, 2010

I had a wonderful experience at Gillman Honda Fort Bend. I bought at 2010 CRV on Saturday. Hazel was the most knowledgable and friendly salesperson I have dealt with in years. She even programmed my favorite radio stations for me! Ali, the finance guy was great,too. No pressure, only facts. The cars speak for themselves--and sell themselves. If you are in the market for a new/used car, it's worth the extra twenty minute drive out 59 south for the relaxed atmosphere and friendliness. I cannot recommend this place highly enough. Also met Chris Gillman, who is such a nice guy!

harden.elizabeth

Jul 10, 2010

Hazel was extremely knowledgeable and helpful during my car-buying experience. This was the BEST experience I have ever had buying a car!! I will highly recommend anyone to go to Gillman. Furthermore, I had noticed some bubbling of the tint on the driver's side window and it was immediately taken care of and the service department was very helpful. Thanks and I will definitely be back for future car purchases.

clive henton

Jul 9, 2010

Very informative on the Honda vehicle requested, willingly supported us and knew all about its unique features as we test drove it.Helped find the model color requested from another dealership. When this car was not available next day he went and found another one and had it delivered and modified to our specifications. It was ready for pick up on time and he amd his team spent an hour explaining how the unique systems worked.An excellent representative who understands what customerr service means.

herdteacher

Jul 9, 2010

I brought my CRV in for an inspection and two new tires. John was very helpful and checked on the availability of the tires and explained the estimated cost. The staff was very friendly and the waiting area was neat, clean, and comfortable. My wait was right at an hour, exactly what John had estimated. I would highly recommend this location for service.

dabm2010

Jul 8, 2010

I had a great experience at Gillman Honda of Fort Bend. I had wonderful help from Jason Guiterrez he was very helpful in answering all my questions and understood my concerns regarding my vehicle. I would definitely recommend him to my family and friends.

mommacg

Jul 8, 2010

I recently took my car in to have it serviced, brake pads and battery replaced. The parts salesman, Jason Gutierrez, was very helpful in explaining the different types of brake pads and batteries and assisted in choosing which parts would best suit my vehicle for an inexpensive price. The dealership alone is a safe, clean environment. The service area is nicely designed to accommodate to its waiting customers. The employees are very courteous and do a swift and very precise job. I will definitely be returning for all future mechanical needs and referring as many people as I can to do the same.

s.tackett

Jul 8, 2010

I have used other parts stores in the past but too many times the part is the wrong one or just poor quality. i know Jason in honda parts will get it right the first time with a honda OEM part. They allways goes the extra mile, even on nonstocking parts.

PCOMPTON

Jul 5, 2010

I HAD A WONDERFUL EXPERIENCE AT GILLMAN HONDA OF ROSEBERG. MY SALES PERSON, HAZEL DAVIS, WAS VERY PROFESSIONAL, SO MUCH SO THAT I RETURNED TO HER WHEN I BOUGHT MY DAUGHTER A USED VEHICLE. I WOULD RECOMMEND GILLMAN AND HAZEL DAVIS TO MY FRIENDS AND FAMILY. I HAVE BROUGHT MY HONDA IN FOR SCHEDULED MAINTENANCE AND THE SERVICE GUYS ARE VERY HELPFUL AND MY VEHICLE WAS SERVICED IN A TIMELY MANNER.

rplbjm

Jul 5, 2010

After wrecking my car, I went to Gillman Honda of Fort Bend in Rosenberg, TX to look at a small car for me and to get an idea of what it would cost for a Honda Odyssey for my wife. Trace Pollock, Sales Consultant, showed me the Honda Fit which I test drove and liked very much. He then showed my wife a Honda Odyssey. When we met with Ali Sirat, the Business Manager, he worked up a deal on both vehicles which, at the time, we thought we could afford. That night after my wife ran the numbers on the two new vehicles along with the new insurance rate that we would now be paying, we realized that we had made a mistake and would not be able to afford both vehicles. My wife was very upset but realized that we would have to take back the Odyssey. I arrived at the dealership the next business day, and explained to Jeff Gerschoffer, Finance Director, that I needed to return the Odyssey. I was afraid that I would be treated differently now that I was brinking back a vehicle and was pleasantly surprised when the staff was just as friendly as before. I was told by Jeff that it would be no problem at all to return the van given that I was bringing it back within 2 business days and had not driven it more than 200 miles. The owner of Gillman Honda, Chris Gillman, remembered me and recalled how much my wife loved the van. He said he would accept the van back but asked that I give him 10 minutes to see if he might work some magic. When he returned, Chris floored me by working up a deal that allowed us to keep both the Odyssey and the Fit. My wife was so happy when I called her with the news. I also found out the Gillman Honda can do car inspections and can work on all types of vehicles. From now on I plan to trust Gillman with all my car needs.

cheated customer

Jun 16, 2009

I was shown a specific car and then brought inside to negotiate purchase. After negotiations they bring me a car that was not the one I was shown and had minor dings & scratches on it and refused to sell me the car that we had all looked at stating that they had to sell me 'this one'to boost their profit margin. Prior to informing me of this they kept assuring me that I was getting the very same car I looked at. Even going as far as to tell me they had brought another car in and parked it in the empty space where mine was pulled out from (never happened). When I caught this, it was stated that I was jeust trying to get a good deal and insinuations made as to my integrity being questioned as less than honorable. I was lied to, cars switched, and then degraded when I wouldn't conform to what they wanted to do to make the most money off me. Buyer beware! These are NOT upfront, honest people. Take your business to Russell/Smith Honda or another dealer! When we tried to resolve the complaint with Chris Gillman, I was argued with and again tried to be sold the car that I didn't want. I also tried to pay cash for the car and they argued with me to finance it so they could get additional money from the finace company. I have had 3 other local dealers offer me the same cash deal for the same options. We will definitely go to another dealer where salesman don't play hide and seek with the customer