Used Cars for Sale at Glassman Hyundai in Southfield, MI

Cindy

Sep 14, 2016

Service Department is the best. Marcy, Brad always takes the time to explain my service and repairs and anything operational that I can't figure out. They also go that extra step to make my visit fabulous. Appointment start and completion times are kept which is very important to me. Customer Lounges are very comfortable for waits, plus the bagels/donuts and beverages are a very nice touch in the AM.

John Hines

Sep 13, 2016

Easy to find and no pressure sales. Dave was friendly and worked to find my daughter her first car.

Pat B, a loyal customer.

Sep 13, 2016

The best service department EVER !!! The two lounges make my waiting time more comfortable.

Ron J

Sep 9, 2016

Brad and Stephanie take great care of me when i visit for maintenance or repairs. Even on a day when they were literally slammed, I felt like they cared. Repairs were done right and the car was finished earlier than they expected. Thanks again

Claire Moore

Sep 8, 2016

I love having my car serviced at Glassman Kia. They were courteous, friendly and very professional.

Fay Flowers

Sep 8, 2016

I purchased a Subaru and was very satisfied with the service I received. My salesman was Dominique Johnson, who was very knowledgeable about the vehicle and was able to explain the features of the car. Also, I did not have an appointment, and he willingly and courteously provided assistance

Blanche H. Wicke

Sep 7, 2016

I am delighted with my new shiny blue Impreza, so new it was still wrapped in plastic on the lot. The sales service was excellent, Ilya was so helpful showing me all the features of my new car (my previous cars were all GM.) Thank you!

KWNG

Sep 7, 2016

Ardin helped me find, test drive and buy my new Subaru Outback. He was helpful, humorous, positive and professional. After coming from another Subaru dealer, where no one even looked at us when we went looking, having an attentive sales person, who answered all our questions, was a great experience. He asked me about what I was looking for, answered questions about the options available, and showed us the brand new Lapis blue Subaru they had in back - plastic still on. I probably made it easy for him, because that was pretty much exactly what I wanted. :) But he worked with us a bit on pricing/financing as well, and I feel like we got a decent deal. Everyone that we came in contact with at Glassman was friendly, from the sales person who greeted us at the door, to Ardin, to the financing person. So thank you! It was a great overall buying experience.

LWilliams

Sep 7, 2016

I brought and service my car at Glassman Hyundai. All of my experiences at the dealership have been positive and professional. Yesterday, I was impressed with the service department. The staff was efficient and friendly. My car was in and out in no time!

Philip Varner

Sep 7, 2016

Marcy very strong and assertive as a service rep fulfilled all my needs took very good care of me she was also training a new recruit

Hyundai and Subaru

Sep 6, 2016

Arden did a great job.No pushing no hassle Facts and to the point

Kevin Laidig

Sep 6, 2016

Turned our 2014 Outback in early, was on the road w/a 2017 within 2 hours

Mimmitroll

Aug 6, 2016

I tried to contact this seller via e-main and gave email address & phone number to respond to. Tried to call and no answer for several hours, and then I was put on hold for 20 minutes. When I finally got to talk to a rep. he said the car had sold 3 days ago.... Why not take away the listing then?? Not overly happy with them, but the business is big and they can be picky.

Suzanne

Jul 29, 2016

They are always pleasant and helpful. This time was no exceptions. Bagels to Too!

Wasn't thinking

Jul 29, 2016

I had a rattle in the area of the dashboard. I took everything out of the glove box, including taking out the glove box. I took everything out of the center console storage compartment. I still could not find the rattle. I forgot about that little compartment above the rear view mirror. I had stored my extra garage door opener in there. It only took the tech about 2 minutes with a very short test drive to pinpoint the source of the rattle. It was the extra garage door opener rattling around in that overhead compartment. Did I feel stupid? You bet I did!.

Car please

Jul 19, 2016

The sales guy kept showing me cars that were already sold. He even told me prices that varied drastically from what the manager said they were. This dealership needs to work on their commincation. I was very willing to purchase that day, but they didn't seem eager to sell me anything. I went to another dealership.

AceCounselor

Jun 24, 2016

The direct service was great. the online scheduling process needs some work.

Kelly

Jun 14, 2016

Excellent buying experience. Had the vehicle I wanted, a better price than expected and had the car ready to go the next day. The owner even approached me to see how everything was going.

The Mayor

Jun 14, 2016

Jeff Stewart is the man !!! These guys are GREAT !

PMeeker

Jun 13, 2016

Everyone was professional and my vehicle was done promptly!

JPD

Jun 8, 2016

I had my Forrester serviced. Everything was handled quickly and thoroughly.

Santa Fe Owner

May 30, 2016

Low customer service, arrogant attititude displayed by sales manager, advertised offers not substantiated, trade in values bellow market, limited selections and no desire to locate, place,factory order for a vehicle to meet your wish list. Work performed by service department is good but found to be more expensive then other dealer services in the area.

vurala

May 26, 2016

i had 4 year maintenance card and i informed the service that i have it. despite, i was asked 139$. there must have been a miscommunication

Lenetta Barnett

May 25, 2016

Thank you for excellent service.Each time that I have come in for service everyone was so nice and very informative. Keep up the good work. Thank you.

Yusuf R. Bey

May 25, 2016

I am please with the service I received form this Dealer Ship.

MSGOODE

May 19, 2016

Great Experience!!!! Had a 2006 Kia Rio, looking for a new car. Mike was very nice, made the overall experience very nice. Dealership is very clean and inviting. Everyone was very nice, made the buying a new car process more tolerable. Thank you, I am a happy customer.

Felisa Allen

May 18, 2016

Dom was Fantastic, he held my hand thru the entire process. Very friendly and polite. The sales manager was a delight as well. I hope Dom is employed there for many years to come!

PAUL jOELSON

May 17, 2016

Congenial personnel. I was just browsing and wound up buying.

Rose Jay

May 11, 2016

Arden did a great job and was always polite, respectful and knowledgeable. I appreciate being treated as you would a family member. That is important to me. He went with me on multiple test drives and crunched the number to find me what I was looking for. Kudos, Arden!Additionally, I believe that Mike tried hard to get me the final number I required. This is why I keep coming back. That and the fact that I really like Hyundai's product line.

rselvidge

May 9, 2016

Very friendly, professional staff. They were able to get us exactly what we were looking for. I would definitely recommend them to others.

DRKing

May 6, 2016

Great customer service and Tom helped me tremendously.

return buyer

May 5, 2016

nice experience, sales person treated my son with patience and respect. made the purchase easy.

Jessica

May 4, 2016

I was originally contacted by Bill, but the day I went to visit. Arden was assigned to the deal. At first, I felt a bit uncomfortable with the sudden change in dealers and different VIN, but eventually it was a lot easier to work with Arden and in person. He was very professional. He upholds the highest standards of customer satisfaction. I was not too keen on purchasing a red exterior and beige interior, but I fell in love with the model of the vehicle and it runs very smoothly. Arden gave a detailed tour of the car and its features which was excellent. I would recommend friends in the Southfield area to Arden. He's very helpful and very reliable for assistance.

MARIA HORNBURG

May 4, 2016

My salesman was very courteous and knowledgeable and made the whole purchasing experience very easy.

mara katz

May 1, 2016

A++ Always good service, nice staff, good work. I always expect a pleasant experience, and that's what I receive.

Robert E Marschall

Apr 29, 2016

They were not pushy and helped me figure out what i wanted. I did not feel like i was pressured to buy.

Hal Schwartz

Apr 28, 2016

Glassman was great to work with , their salesperson, Dom , their sales manager Mike, and owner, George in addition their business manager went over in detail the services offered , they are great programs both the maintenance planand wheels and tire guarantee .This is my first Hyundai and very excited with my purchase.

Brad

Apr 22, 2016

Found the service rep to be courteous, knowledgeable and responsive, service was quick and performed correctly and was notified when ordered part (wipers) was available and was installed by my service rep immediately.

Vicki

Apr 21, 2016

Proffesional and very efficient. Customer service is great

BW

Apr 18, 2016

Have been coming since 2003 always satisfied. The employees are all friendly, smile and speak. Plus fresh coffee always available!!!!!If you wander into the sales room the staff will talk to you about their products even when they realize your car is not old and just their for routine service.

Miryam

Apr 8, 2016

Experienced good service. The employees are attentive.

Yaf123

Apr 4, 2016

Very nice poeple. quick service. Waiting area is very pleasant and comfortable

FanTan8

Mar 30, 2016

My wife and I are totally satisfied with the customer care provided us in our new experience as Hyundai owners.

MXM

Mar 22, 2016

My experience with Glassman Kia was a good one until I noticed loose change missing from my vehicle. That was totally unexceptable & I won't be doing business with this dealer anymore.

love my kia soul

Dec 10, 2015

I have nothing other than great service. Hey but the donuts should be next to the coffee!

David d

Dec 9, 2015

Great service very efficient and friendly no long wait. Will use again

Lynne

Dec 9, 2015

I needed to have my car serviced to prepare for the MI weather and roads, so I stopped in, hoping Glassman had time to fit me in. I was welcomed by Brad, who listened to my concerns. From the initial check of the car to needed repairs, Glassman does a top-notch job, as do their salespeople. Brad, thanks for great customer service.

Lexus

Dec 8, 2015

received excellent service while visiting relatives in Michigan.

Liz lawson

Dec 8, 2015

I love you guys. Great service. Great people very accommodating

Laura S

Dec 7, 2015

We really appreciated our salesman, Tom, who was very personable, knowledgeable and helpful. He wasn't high pressure at all. They mean it when they say that Glassman is there to help you buy a car, not sell you a car. Thanks, Glassman!

Karen M.

Dec 6, 2015

I traveled about an hour to buy a car at Glassman and was not disappointed. Everyone was very friendly and made the car buying experience pain-free. The car was prepared beautifully.

Chris K

Dec 5, 2015

This was my first time looking at a Suburu and the team at Glassman made my experience easy and exceptional. I was not pressured at any point and the process was all about me and what I wanted. My sales rep Jeffrey was great to work with.

Connie McCabe

Dec 3, 2015

My experience with leasing a 2016 Legacy was outstanding. Glassman Subaru has been my dealership since 2008. Although I had purchased my vehicles in the past, this year I decided to try leasing my car. Mike, from the sales department handled everything for me. Today I brought my car in to have the electronic car starter installed. Sarah took good care of me and the wait was less time than I was expecting!

NN

Nov 29, 2015

Stephanie was amazing. Always talking to me during the process and she made mefeel like she had my best interests in mind.

Harry capps

Nov 28, 2015

I have always appreciated Glassman's expertise in addition to their conscientious service I think their care for the customers needs are beyond expectations

Jean Hansen

Nov 25, 2015

Prompt and courteous service. Proficient. Comfortable waiting room. Questions answered.

Kathleen N

Nov 25, 2015

Service was fine the service people were friendly and help each other which was best for me

Lucas

Nov 25, 2015

Very friendly. Great customer service all around. Went in for the 37.5k mile service on my BRZ. Got a detail and car wash as well. Very satisfied

Tanya

Nov 25, 2015

I have been a customer for 11 years and two cars now. I leased a car once during that time through another dealer and was never as satisfied so my next lease was through Glassman. Service associates are always friendly, efficient and helpful and remember me and my needs every time I come in. When I take my car for regular maintenance I never have to wait longer than 30 minutes for everything to be done and paid for. There are two clean and comfortable lounges so I can watch tv, read, or work on my iPad.

Cynthia Gresens

Nov 24, 2015

I was met by a friendly service representative. Work was taken care of in less time than the initial estimate!!!!!

Erika

Nov 24, 2015

took my car in for service. They were very thorough, yet quick. Customer service is always top-notch here which is why I always come back!

Everyone in Service Department

Nov 24, 2015

Took my car in for an oil change and received very Friendly and fast service as usual.

Margus

Nov 24, 2015

I have a prepaid service package and all my service appointments are very fast... Just in and out, no wait time !

Bashirm

Nov 23, 2015

Marcy Orr was my service technician from the dealership. Marcy provided stellar customer service, timely feedback and has a strong knowledge base regarding repairs and warrantees.

Steve nd

Nov 23, 2015

My problem was solved quickly and cheaply. I am very happy with my service experience. I was charged much less than the initial estimate.

Customer

Nov 13, 2015

I highly recommend Glassman to anyone looking for a new / new lease car.

Howard paul

Nov 12, 2015

Excellent dealership ,would highly recommend !!!very customer friendly

Chet

Nov 11, 2015

I've given them my business for over 12 years now and drive from the Ann Arbor area to have them service my car. Sure there are closer dealerships to me but none that shine like they do ...

Helen

Nov 10, 2015

Very efficient services. High quality, friendly staff. I love that I am reminded of any necessary upcoming service needs.

Manick

Nov 9, 2015

Service was quick and effiecent. Staff was friendly and knowledgable. Refreshments were adequate. seating was comfortable. Liked getting the complimentary car wash!

Brich

Nov 5, 2015

The best service department anywhere! Service always on time and quick.....the best service advisors too. I don't take my car anywhere else, even for oil changes.

JPOD

Nov 5, 2015

I was getting service from another Subaru dealership and kept reading negative reviews so I decided to switch dealerships. I made the best decision to switch to Glassman Subaru. They were honest and upfront and helped solve my Subaru used vehicle warranty claim. Great front desk staff and friendly mechanics.

Yolanda Hall

Nov 5, 2015

The service was excellent. It is extremely important to me that I deal with a company that I can trust with my vehicle....I was shown nothing less that the best and plan to continue to come back. Thank you......Y Hall

hs

Nov 4, 2015

Thanks to the service department team for their co-operation.

Susan T

Nov 4, 2015

Stephanie and Brad always take good care of me. They always let me know the status of my repair.

Completely Satisfied

Nov 2, 2015

Every time I bring my vehicle in I get the best service possible.

AOK

Sep 1, 2015

My experience with Glassman Kia - Automotive Group specifically with Dominique Johnson was amazing, as well as the entire team! This was on a Friday and on saturday ... one day... the next day, I came in, signed documents and drove off the lot in my new KIA SOUL! This proved to me that this young man was true to his word and was backed by a phenomenal team of diligent professionals. He was polite, not pushy whatsoever, which impressed me. He was very knowledgeable about my car of choice. He doesn't pull any punches. He is straight forward and to the point! "No stress - no mess" I value that as a consumer and because time can not be replaced, therefore it is not to be wasted. I appreciate and commend Dom and the team for No Hee-Hawing and no beating around the bush! Dom and the team at Glassman Just got the job done!!! From a satisfied customer ... A.O.K ?

Kesia Sneed

Jan 31, 2015

Tom K. at Glassman Kia provided excellent customer service. I would recommend him and the dealership to friends and family. My mom and I are satisfied customers.

Saab

Dec 2, 2014

Dropped off my Saab which needed a bit of work to be done. Scheduled completion was after Thanksgiving Day, but Stephanie and the team went the extra length to complete the car before Thanksgiving to ensure I had a car for Thanksgiving.

carol kelly

Sep 12, 2014

I always receive the best service from the service department the employees there are very helpful and make sure you are completely satisfied I highly recommend everyone take their car there. Mike the service manager answers all question U leave there knowing that everything has been taken care of in you car.

mjkinnee

Jul 28, 2014

Glassman feels like family! Friendly efficient service, clean waiting area, clean facility, helpful, cheerful, and thorough with explanations and necessary information. Stephanie was especially helpful.

Turbo Lover

Jul 28, 2014

Excellent service and a very helpful and friendly staff. Stephanie in the service department makes sure that any questions are always explained and always answered. This is the second Hyundai that I have purchase from Glassman Hyundai. I have never had a problem with my Hyundais and the service department knows how to treat their customers. They are far superior to my Audi dealer who needs a lesson from Glassman in customer relations.

Vanessa "appreciates professionalism

Jul 28, 2014

Stephanie was attentive, kind and professional upon my visit for an oil change. If she didn't have an answer to a question, she quickly found the answer. My time waiting was much shorter than I thought it would be even though I was early for my appointment. The crew was friendly which made my visit pleasant. I wish it were as easy to have work done by a contractor at my home.

DuBose

Jul 26, 2014

Great Service, Jason my Service Agent was Outstanding , he made the experience go so smooth. Highly recommend this Service Department.

Finner60

Jul 26, 2014

Was very satisfied with last service call. Had the fuel injection cleaned. Stephanie was very helpful as always and the job was done quickly. Stephanie always greets me in a friendly way remembering my name and making sure I am always satisfied.

A.Thompson

Jul 24, 2014

Simple oil change and tire rotation. Done quickly.

Bubbipaula

Jul 24, 2014

Stephanie always takes such good care of us. She's a real asset to Glassman Automotive.

Ashley

Jul 22, 2014

Needed and oil change and a few other things done to the car. Sarah M explained all of the details of each component. Her customer service skills are excellent.

Harry

Jul 22, 2014

Just had my transmission oil changed here and extremely satisfied. Special thanks to Sarah.

Joey

Jul 22, 2014

The service person was very nice and didn't mind waiting for my repair to be completed. Also a very comfortable waiting room. I bought two cars from Glassman and have been pleased.

Pat M.

Jul 22, 2014

Customer service is prompt, They do excellent work. They are attentive to customer needs. Moreover, they are helpful with other automotive concerns. The car wash is a plus.

Val Berry

Jul 22, 2014

Stopped in for my regular Lube, Oil and Filter change. Although I did not have an appointment, and they were pretty busy Sarah Moilanen was able to get my vehicle serviced. Sarah treated me with professionalism, courtesy. As always my experience at Glassman is top notch.

Bruce Colles

Jul 21, 2014

I went to two other Subaru dealerships before going to Glassman. The other places just wanted to push me off to the parts department. The young lady 1. Listened to what I needed. 2. Shared with me what needed to be done, how long it would take and gave me an idea of what it would cost (and she was spot on). 3. When the parts arrived - she called and got me right in and it was all fixed in about 20 mins. I watched everyone there - they were busy (I can see why with this level of service) but they always gave their undivided attention when someone was talking with them. I am on my second Subaru and plan to buy more. My next one is going to come from this dealership. Great customer service after the car is sold is what sells me on this place. Thank you for being unique.

Sandra

Jul 21, 2014

I was knocked out by Stephanies expertise and help over 5 years ago when I got my first Kia. Now, with my second Soul, I continue to appreciate her!! She's tops!!

Abundantly Blessed

Jul 20, 2014

This is my third vehicle from Glassman, and I've always taken my cars here to be serviced because the service department has been top notch. I'm assuming everyone in the service department is good, but I ask for Stephanie to be my service rep because she always goes above and beyond to do a great job! Simply put she ROCKS!

sportwife9

Jul 16, 2014

ALways a great experience with service dept., especially Stephanie! Had a great salesman in Jason as well.....never have had any issue with Glassman...this is my 5th car from them over the years.

zsmith0810

Jul 16, 2014

had an oil change. 40 mins was pretty long but i got a free carwash so not that big a deal i guess. and the staff is pretty cool to talk to.

Shirley

Jul 13, 2014

Very bad experience. I purchased a used Subaru here. I was told an "out the door" price that the salesman had no memory of. I was given one key for the car . Really ONE key. After calling the salesman he first said " Its a used car" then said he would talk to his manager . I waited 2 days and then called and talked to his manager who said it was the first he heard of it . He said the key would be ordered. I then called 3 days later and talked to the owner. He agreed I should have 2 keys. I then asked the owner about the Documentary fee and Delivery & Handling Fee 299. He said it is standard ... it is not. I then asked for the papers stating the car is Certified and he said he would get them. 2 weeks after buying the car I was called to let me know the key had arrived. I drove there, had it programmed and received my 2nd key. 2 hours out of my life used because of their unprofessional staff. I was also given my Certification papers that was forgotten. I was hung up by the manager at one point . No one ever apologized. I would NEVER recommend this Dealership. After having the car for a few weeks I discovered damage on the bumper that was poorly repaired. I have had couple estimates to have it repaired properly 450 to 850. Mr. Glassman has a collision shop . Looks like they do poor car body repairs if it was done there and if not it would have considerate to repair the bumper properly. This was a memorably bad experience. I share often to NOT go there.

Asinger

Jun 26, 2014

Sarah and the service staff were so attentive and knowledgable. Fast and efficient, great experience!!

newtodetroit

Jun 12, 2014

I had a great experience buying a new car for the first time at Glassman Subaru with Michael Beach. He was professional and very helpful in helping us decide what the right car for us. The entire process went smoothly. I also got a remote engine starter installed the next day, and the service team was fantastic as well. They were friendly and efficient, and I couldn't have asked for more.

Iris Borders-Pearce

Jun 9, 2014

Every time I take my car into KIA Glassman/Southfield I am treated with professionalism, courtesy, warmth and great service..Usually I have the pleasure of working with Stephanie, but today Sarah met all my goals with the same great service qualities.Everyone there is nice, but the WOMEN rock the service.

Tim

Jun 9, 2014

It's all good at Glassman. I left another dealer that was to far from my home to always get my service done and was nurvous to say the least as I was very happy with the prevous dealership. But I have been coming to glassman for some time now and I am very happy.

Linda

Jun 6, 2014

The service at this Repair shop is super. From the check-in to the payment, I feel like I'm the only customer the shop has to service.

SubaruFan

Jun 6, 2014

I am a very particular about the business that I endorse. Everyone with whom I interacted were very helpful and kind. I will continue to be a regular customer.

DebbieB

Jun 5, 2014

This was my first experience with taking my vehicle in for an issue, in my case it was a recall on my Soul and a key issue. The staff, especially Stephanie and Sarah were great. Sarah explained the process, told me how long to expect the repair would take and explained what would be done. Repair was done on time and when I came back, Stephanie took the time to take me to the office, explained what was done and for my key, explained what needed to be ordered and what to expect. Nobody has ever done that before. In addition, I wanted to mention that even though Sarah helped me, it was Stephanie that must have paid attention to who I was as she was the one that greeted me before I got to the station to pick up my vehicle, these people were friendly, appeared to be happy to be there and looked like the enjoyed what they do and that transmitted back to the customer.

Linda

Jun 5, 2014

Great service in a timely manner. Some of things I needed done were pricey so I have to wait. Service department very professional and Stephaine's always helpful too. I didn't have an appointment however I was able to drop in and get serviced.

yolanda hall

Jun 5, 2014

I would like to say that this is an awesome team. From the moment i pulled in to have my car serviced everyone was eager to accomadate me.They were nice and really made me feel comfortabe. What made me really convinced is that they were eager to assist me. Just recently I injured myself on the job and not only did they show concern for me but I was assisted when going to the lobby. Several of the crew asked what happened to me and when I asked if they could vacuum the inside of my car they did it for me. I just those things of going beyond their duties set them above the rest and I will without a doubt continue to have my vehicle serviced at the telegraph location. Thank you so much!

George

Jun 4, 2014

Came in for oil change. Inspection pointed out need for in-cabin air filter change, which I approved. Really fast & complete service, including car wash. Meets my expectations for quality service every time!

Susan T.

Jun 4, 2014

I have driven a Saab for 14 years and have always had great service. In the past, Kim took care of me, but now with the consolidaton of the service area, Stephanie has proved to be just as capable and friendly. When I made the appointment for the 60,000 mile checkup and asked how long it would be there (I assumed I would have to sit and wait for it) Mike offered me a loaner. I was delighted, as it enabled me to run all my errands on my one day off. I hope to keep my Saab running for another 60 000 miles! Thanks.

Kenneth H

May 30, 2014

This past winter was rough on my car...we took it in to Glassman for our scheduled maintenance and to have it detailed (more on the detail part later). We were promptly greeted by Stephanie our service agent who always has a smile and is just excellent to say the least. The service work on the car was outstanding (thanks Tony). Now about the detailing why not go to a car wash you ask. Because who else knows how to show room a car but the people at Glassman. When we brought the car in it had some type of red marking on the rear along with road patch and 4 months of what this winter dished out.when they finished it was all gone inside and out. They even brought it inside so it would not get dusty from the construction that was going on outside. When we picked it up it was like it was brand new. Why go anywhere else.

colorbeast

May 28, 2014

I had a timing belt replaced in a hyundai tiberon, the service was swift and agreeable. Stephanie was my service agent she did her utmost to satisfy my needs. Service at Glassman is always top quality.

Detroit Jim

May 28, 2014

Easy, helpful service. Done on time and worked completed as promised.

Fan of Glassman

May 27, 2014

I have always found Glassman Service is be exceptional. With staff like Stephanie you can't go wrong. I have bought my cars for many years from Glassman and could not get romanced away for future purchases

Love my Saab

May 23, 2014

Excellent Service!!! I have moved to TN and I don't trust anyone to service my 9-7x Saab (2009) but Glassman. They have been honest about the repairs that I need and the quality of their work is superior .

SGlad

May 20, 2014

My car stopped running and was towed to the service department where Stephanie helped me out. She was great and super honest (when I have been to other Kia service places, I feel like I am getting the run-around, and often am!). They were able to finally diagnose the problem with my 2007 Rio where all the other service places in the past had failed, as well as tell me other things that were wrong with my car that needed to be fixed. They fixed my car super quick and helped me get a rental for the two days my car was in the shop! Overall, I am very pleased with Glassman's service department and will definitely be back!

Ara Sanjian

May 19, 2014

I took my car for a maintenance check on Friday, May 16, sometime between 1:30 and 2:00 pm. I was told the i9nspection would take some 45 minutes, including oil change, rotation of tires, brakes, etc. This was all done within the time limit promised. I am satisfied.

DW

May 16, 2014

Sara in service was the best experience I have ever had at a dealership. She kept in constant contact with me every step of the way, worked tirelessly with my after-market warranty company, and the vehicle was returned prior to the estimated date.

Oliver R.

May 16, 2014

We brought our 2014 Subaru Forester in for the first maintenance at 7500 miles. Sarah took care of us - she is a great person, who by far exceeded all of our expectations. She also made sure that the car would be serviced, while we went for lunch. Until we returned, all the work had been completed and the car was ready for pick-up. Highly recommended, we will be back for sure!

Evan

May 9, 2014

They make life easy and do it with a smile. There never seems to be too much of a wait. They will match the best price that you can find elsewhere. They even clean the outside of your car when you get an oil change. This is the place to go.

Just Julie

May 9, 2014

And I know the car needed help right away! Jason was very friendly and helpful on the phone, and my appointment was made for 10:30am. I went over the Laundry List of problems with Jason and he showed me to the Customer Waiting room. I was prepared for a long stay, but as it turned out, the car was finished before 12:30. Very fast. Kyle, the technician who worked on the car, was very professional and showed me a serious issue that needs attention. I will be back with the Subaru soon! I feel that I'm in good hands at the Glassman dealership, whether it's for work on the Subaru or my 2003 Saab. Thank you!

lmWallace

May 9, 2014

Glassman has a great service department. I came in for an oil change early this morning and even got a shuttle ride to work which was near by.Thank You Julius!

A. Sabourin

May 8, 2014

The Service Director is very thorough and helpful. The repairs suggested were only what was needed and were very reasonably priced. The repairs were of excellent quality. Very satisfied with the overall experience.

S Rice from Livonia

May 6, 2014

Thanks again, Glassman service department. I can always count on you guys to get me in and out quick! Stephanie waits on me most of my visits, and she's always kind, helpful, honest and friendly. The way she explains and breaks things down for you makes you appreciate that you have someone looking out for you in servicing your vehicle. As always.....keep up the good work, Stef !!

Anthony

May 5, 2014

Glassman auto has done all of my repairs on my 2011 Subaru Outback. They have always done and excellent job. They can be trusted. I recommend them highly.

Karen B

May 5, 2014

This was my first "check up" on my new baby. From the first phone call to the check out everything went smoothly and quickly. No upselling or pushing products, my car was returned freshly washed and ready to go in under an hour. Very happy with the experience

Gautam

May 2, 2014

Great service. All work was completely before the promised time. Quality of service is excellent.

Levi

May 2, 2014

I can't speak highly enough about my experience with Glassman Auto. Stephanie, Mike, and the rest of the team have always treated me like their best customer. Mike has even offered to loan me his personal auto for my own use while my car was being quickly repaired....and I mean QUICK REPAIR!!!!! Levi--Hyundai owner and Glassman Auto client for life!!!!

Beth Rich

Apr 29, 2014

In all my years of buying cars at Glassman, Stephanie in Service is the best asset they have!! Buying the car is just the beginning. She makes even a simple oil change a great experience....always has a smile, and even if someone else greets me, she makes a point of coming into the waiting room to say Hello and chat for a minute. Service is what makes a dealership special and she is the BEST!!!

Abundantly Blessed

Apr 28, 2014

I want to start out by saying Glassman has a wonderful service department, I don't think I've ever had a bad experience with anyone that has taken care of my service needs, but there is one person who stands out above the rest, Stephanie!!!!!!! She is the best of the bunch, no matter who's waiting on me she has always made sure I was taken care of even if I wasn't her customer on any particular visit, she goes that extra mile to make you feel as though you are an important customer, and not just with me, I've watched her act this same way with other customers, so it's truly a wonderful display of character on her behalf. I have purchased my last three vehicles from Glassman, and I continue to get them serviced here because of the service, I could go to another dealer that is closer, less than a mile from where I work, but I chose to come here out of my way because this group of people is top notch! So I want to thank everyone for making every experience a great one!

Cher

Apr 28, 2014

Stephanie is wonderful to deal with. She is helpful, friendly, knowledgeable, and caring. She made my experience at Glassman easy and successful.

JCB

Apr 28, 2014

The personnel and the work has been consistently high quality. Stephanie, in customer service, is always positive, courteous, professional, and always helpful. She listens well, explains things completely, and answers questions thoroughly. She always keeps me informed about the progress of the work and is willing to work things out around timing of repairs. I find this service department to be one of the best I have ever dealt with.

Kim

Apr 28, 2014

Sarah and Stephanie are GREAT! Excellent customer service! I was in and out of the service department in no time!

car fan

Apr 23, 2014

i was very pleased with the service experience!!!! fast , done right the first time , and very good communication with my service advisor Stephanie cilli . I couldn't ask for better experience then the one I received at glassman.

Ken Rose

Apr 23, 2014

I want to compliment the Service Department for the cooperation for getting my seat upholstery issues resolved, especially Service Adviser Stephanie Cilli. She was the key person in getting this issue taken care of after putting me in touch with DPSM Scott Muirhread . Scott was a complete pleasure to deal with and knew about this problem and immediately let me know that this would be taken care of. It took a while to get the correct seat covers for my Sonata, however Stephanie kept me updated to the progress of the seat covers. She is a wonderful person to deal with, a total professional at every level and I enjoy dealing with her very much. It is quite obvious she is totally committed to getting it right for the customer and represents this dealership to its' highest level. She is a Diamond and without a doubt, she is a person who is such a MAJOR ASSET to the Glassman Dealership. KUDOS to you Stephanie for a job well done !!! I have now dealt with her on several occasion and she is always a real pleasure to be around and she knows how to perform her duties as a Service Advisor. I always know that when I need to get something done on my car, that she will be on top of whatever it is ! Again, the manner is which she does her business is something that you really don't see much anymore. The word "service" has almost been lost in translation, however Stephanie still is completely on top of her position at the dealership. She is the epitome of doing it right !!! I really cannot expound upon her ability enough without this sounding like I am laying it on too thick, however when someone is doing it the right way, it should be brought to the attention of the people who sign her paycheck ! She is such a important member of your service department and I hope that she will always be there when I need to service my Sonata. I love this car, it is a wonderful automobile and I made a great choice in selecting it and also a great choice in leasing it from your dealership ! I would also like to compliment Mike , the head of the service department for his cooperation and helpfulness when I had issues that he was on top of for me. My very best regards to your Service Department, you are the best one that I have ever had the pleasure to deal with. Thank you once again, Stephanie, Mike and Scott for resolving my upholstery issue. Sincerely, Ken Rose

Desirae S

Apr 22, 2014

I am very please pleased with the serviced that i received. I arrived an hour before close. As oppose to putting my repair work off until the next business day may car was looked at by several mechanics and fixed within an hour. I have no issues with the repairs and I am extremely pleased with the hospitality. I am grateful because I have been to a variation of 6 shops between the two cities that i dwell in that were unable to identify, let alone fix the problem with my car.

Dr. McLaren

Apr 22, 2014

Love Mike and Julius and all the guys and gals in the service department. I'm on my 3rd lease with Glassman. I'm always treated courteously and they get me in and out as quickly as possible. Would not buy or lease a car from anyone else.

Suzannemh

Apr 22, 2014

The experience was excellent from the time I arrived until I left.

Michigan customer

Apr 21, 2014

Thanks for the excellent customer service, greeting me at my car, opening my car door and directing me to where I should go

R. Browne

Apr 16, 2014

I just purchased my Kia Sorento and I love it. It is a solid well built SUV. I had wheel locks put on they took care of me right away and cleaned it for me. Very Nice and Wonderful Staff.

Vic inglese

Apr 15, 2014

Just purchased a used vehicle for my son from this dealership, had previously purchased new BRZ. These guys go out of their way to get you what you want, at the best price without the usual dealer nonsense. They are honest and professional. My experience with the service department has been exceptional as well.

Paula Korelitz

Apr 11, 2014

I am always impressed with the personal service I receive. A great dealership!

Carly

Apr 9, 2014

Dealer offered MSRP for pricing. He said no other dealers will offer anything better than MSRP because there was a shortage of the kind of car I wanted. All other dealers were willing to bargain for the price.

Dan S.

Apr 9, 2014

Time for routine service, all items addressed. The checklist was reassuring of all the areas of the vehicle had been checked. Julius did a great job of insuring all items were done and I was back on the road in less than an hour. Thank you for the great service and a great Subaru.

2004 Car still runnung

Apr 7, 2014

I called the service department shared my concerns about the problems with the car. Scheduled an appointment for the next day. Delivered my car they explained my repairs in language that I understood. Car was ready in two day.

Beverly

Apr 6, 2014

I was very pleased with the service from Glassman. I bought my car from Summit but I would prefer to continue service with Glassman. Thank you Julius.

Sandie & Ken

Apr 5, 2014

From 1977 to 2013 from Jerry Glassman to Michael Glassman #1 sales service. I can't say enough about Mike Welch and Steph Cilli and their team of Service experts. Not that any of our vehicles have ever needed a lot of service but when the regular maintenance or recently my husbands non-Kia but GM truck needed service this group was right on top of EVERYTHING! You always get greeted with a smile maybe even a little song and dance if the crew is really happy LOL. Like I said It's like Cheers and that's why I've been coming here for 37 years. Only regret wished I still had that '77 Cutlass Supreme but have loved all my GM's and Kia's since!

Ellen KP

Apr 3, 2014

The service was excellent. They set up an appointment for the same day - discovered my problem and resolved it promptly. And since the problem took less than an hour to resolve, they charged me less than the price they originally quoted.

JesperSaab

Apr 3, 2014

I took my vehicle in for non-routine service. There was no wait time to be approached by a service rep and the work write-up was initiated and completed quickly. Very friendly service, wifi available in the waiting area to do work while waiting, quick repair turn-around time, and accurate price estimate. I'll definitely continue taking my vehicle here for service!

Hnery Paul Lasky

Apr 2, 2014

People friendly and helpful. There was some confusion in communication but they made great efforts to resolve the confusion and reached out to me a number of times.

William Poole

Apr 2, 2014

Stephanie from Glassman Auto was so nice and helpful. The service was excellent. Stephanie kept me in the loop about the details of my vehicles repairs. I'm glad I took my van to be serviced at Glassman auto!

Brianna

Apr 1, 2014

glassman is always friendly, fast and always deliver quality work.

Eudora Russell

Mar 30, 2014

Overall I am very pleased with Glassman. I was a dedicated customer at summit place KIA in Waterford. The needle that broke camel back with me was I had never had to make an appointment before for a oil change and service insisted that he was really busy and as a customer I looked in his garage doors and there wasn't a car in the bays. I had bad experience with them before in the parts department on which I was calling for pricing information. I am willing to drive the extra mile for Glassman because they time to listen to their customers and you receive a friendly smile all the down to the person delivering your car out of service. The service techs. Ones in waiting room and get you instead paging. Out standing service.

Henry Paul Lasky

Mar 30, 2014

I brought my new Subaru Outback to your service dealership twice, once at 2500 miles and the second time at just shy of 9000 for routine service this last Friday. The manual says service should be done every 7500 miles and, indeed the first time I came I was instructed to come back at 10,000 miles. I came back early for convenience. When I left this time the sticker said I should come back at 15,000 miles, 1500 miles sooner than the manual would have instructed. I called to clarify this and I was told that the dealership recommends every "6,000-6200 miles". It sounded like the guy on the phone was making up a story. If it were true why was the first rescheduled maintenance after 7500 miles? It sounded like he was trying to cover up for a small error by saying" we recommend 6000-6200 miles". So here is the issue. If I can't trust your dealership on such a small point, how could I trust the dealership on the safety of my car when my life is on the line. H. Paul Lasky

LaChinaS.

Mar 29, 2014

Stephanie and all other staff are fantastic! Place is ran like a fine oiled machine!

vicki

Mar 29, 2014

When you pull your car in, they greet you within seconds. They write you up quickly and tell you how long it will take to service your car and they usually are even quicker.

Mike

Mar 28, 2014

Arrived, waited the time projected, car ready. Drove away, fixed and happy. Happens every time, regardless of the issue and no matter what day I arrive, for my appt. A dealership better than all the others, I have worked with.

Hyundai Genesis Coupe Fanatic

Mar 27, 2014

I am so blessed to actually say I know my mechanic and trust him with my Genesis Coupe Track! This place has been nothing but amazing to me as a customer! I've been loyal to Glassman Automotive since 2007 when I bought my Tiburon. Service department goes above and beyond their duties! And to top it of, my car has had NO issues! I will continue to speak high praises and service or buy my vehicles from here!

JB

Mar 27, 2014

Always helpful, always work with you. I'm on my 4th Subaru, they always make it a great experience. The parts department is great too!

Lady Road Runner

Mar 27, 2014

Purchased my 2003 Hyundai from Glassman. In 2011 I went back and purchased my 2012 Hyundai from Glassman. Until 2003 I had always had a Chrysler product. Completely satisfied with their service.

5th Subaru Family

Mar 26, 2014

Stopped in after work to get a headlight replaced. They took me in and got me out in a very reasonable amount of time. Very pleased with how the Subaru department can accommodate even small issues like a headlight. Much appreciated!

Roger

Mar 23, 2014

I has good service and their serviceman Jason was great....Helped me get oil change and when I asked questions he was very helpful

Chris

Mar 19, 2014

talk to stephanie she is awesome in service dept, everything was fast and they made sure i knew where the car was in the process and the total was not more than was quoted. great shuttle too and from home, so i was able to get ready for work.

Sharon

Mar 19, 2014

My check engine light came on, I called the dealer and was told to bring it right in. Within a hour or so they located the problem. They ordered the part, repairs were completed by the end of business the next day! The only thing I was unhappy about was the cost which they had no control of. I am very satisfied with the fast and efficient service.

Tim

Mar 18, 2014

I have had this SAAB WAGON in for repairs a couple of times. I'm very pleased with Stepanie and the service team that worked with her on my car. This car has over 180.000 miles on it and it still runs strong. They always had my car ready in the time frame that was needed. Never had a issue with repairs or parts. Over-all rating is a 9.9 out of 10 Thank you for the prompt & friendly service. :)

blueSonata

Mar 14, 2014

Stephanie was extremely helpful with my current needs and my future repairs. Her suggestions will help me keep my car in the best possible shape I can afford.

Marie Horne

Mar 14, 2014

I spoke with the Manager and I may have been a little harsh in my review. I was not pleased with how Lafontaine Hyundai handled the problem with the trailing arm issue and I was mistrusting Glassman which was not right. Glassman did what they was told to do which was better than Lafontaine.

Brian 0

Mar 12, 2014

I had my Subaru Legacy in for repairs to a bent rim [one of the unfortunate Michigan pot hole victims] - and Stephanie C handled my vehicle all the way from the beginning with the coordination/scheduling process to completion. In addition to ordering the rim and ensuring that the repair was done quickly & efficiently - she also handled the claim with the tire/wheel insurance company. The whole process was left in her capable hands - and she delivered results. Her professionalism, enthusiasm, & commitment to her customer is recognized & commended!!!! On a scale of 1-10 => i give Stephanie an 11!

Joe B.

Mar 12, 2014

When charged with service for several vehicles it's always important to have someone who takes care of you promptly while at the same time takes the time to explain any/all issues you may be experiencing. Stephanie C is that service adviser for us. Always friendly, prompt with return calls or email, with a clear, concise understanding and explanation of what needs to be done to our vehicles to have them running exactly as they should. Quality work, great facility, fantastic communication and an awesome staff. What more could you ask for?

Joey S.

Mar 12, 2014

Everyone is nice and caring, which is a huge plus for a dealership. Repairs are done well and in the time estimated. A pleasure to use them for my car needs.

Armetta Landrum

Mar 6, 2014

Stepanie is very helpful and always makes you feel welcome. She really cares about the customer. She's great it's a great place overall!

Dana

Mar 6, 2014

I love coming to Glassman Subaru in Southfield whenever something is acting up with my car, such nice and genuine people. I would recommend them 100%. Also fixed the car in a very timely manner and followed up with me many times to make tell me everything is going fine. Great place

Beny

Mar 5, 2014

I showed up unannounced for my 3,500 oil change....NEVER have I had such a comfortable time at a car dealership...One after another polite service individuals making sure that I was pleased......I have had three Jeeps from next door over the past three ( 3 ) years and NEVER was treated with such respect.....

MARYM

Mar 5, 2014

I have a Kia Sedona and have serviced the vehicle at the Southfield dealership since 2009. It is the best service facility I have ever used in my 45+ years of owning vehicles. They have provided timely reminders, quick service, knowledgeable and courteous staff; shuttles when necessary, and quality work. I am most appreciative and give them all the highest rating possible.

MOBEID

Mar 5, 2014

Very nice and accomodating staff! Free wifi and coffee in the waiting room.

Cynthia G.from Livonia Michigan

Mar 4, 2014

I arrived for my service appointment, on time, and was taken care of immediately. It was my first visit for service on my 2014 Suburu. The service process was explained to me. The length of time to complete the work was on target with the estimate given me by the service manager. I was comfortable in the lounge. My experience there was excellent.

Jules

Mar 4, 2014

The customer service rep. Julius was very helpful, and friendly.

rv

Mar 4, 2014

i had problem with my car RPM,i requested to speak with the mechanic and got a chance to explain what's happening and they fixed it and now i fell good while riding it

Y Burnham

Mar 3, 2014

I just had a 30,000 mile service done at Glassman Hyundai. I have done every single service since I bought my car at Glassman Hyundai, and I have always been happy with them. You pull up, there are always plenty of service people to check you in right away. They help you find coupons for services if there is one out there for you, and they get you the best prices, and quickest service. This time, they even found another major issue I was unaware of that was covered under warranty and took care of it. I highly recommend their services!

Cheryl

Mar 2, 2014

Service is always excellent. I would not take my car anywhere else.

Mike

Mar 1, 2014

My 90,000 mile service went very well and was done professionally. Julius scheduled me in and followed up timely, as I waited for my car to be done. It was everything I needed and expected. Can't get any better than Glassman Subaru service.... Mike

ms.cwilliams

Feb 27, 2014

.no complaints.

Molly

Feb 25, 2014

Warranty work done on purge valve failure. Done quickly and explanation of all services done. Waiting room was nice and fairly comfortable.

Willis M

Feb 25, 2014

Visited the service department for a oil change without a appointment. Was in and out within 30 minutes. Fastest service I have ever experienced. Service manager treated me very nice with a smile.

Out of Towner

Feb 22, 2014

I got off an airplane and found myself stranded with a broken car. Had it towed to the dealership in the middle of the night. In the morning, Stephanie called me first thing and arranged for a shuttle to pick me up from my hotel (outside of their usual pick-up route). They said my cost would be $118 for a diagnostic charge, but in the end, they didn't have to do much at all and so they surprised me and told me I'd only be charged $60. I got to talk to Nate the mechanic about the car and he even took me for a test drive in it. I was very impressed with the quality of service I got there--they went above and beyond, especially considering I'm from out of town and not likely to be in that neck of the woods again. The only downside was I was seriously interested in purchasing a used car, but the guy who showed me the cars didn't think I was serious and half-heartedly showed me two cars--one that was way worse than my current ride, and one that didn't meet my basic requirements. I would have traded in my car that day, but now I'll look for a used Subaru closer to home. Can't say enough about Stephanie and Nathan though! Thanks, Glassman!

Stephanie Smith

Feb 21, 2014

I was charged a $118.00 twice for a repair job. I brought the vehicle in for inspection and was charged $118.00. I schedule an appointment on Thursday February 21, 2014, and was charged an additional $118.00. after being told that would go towards repairs. I honestly feel you do the customer a dis-service when you don't stand by your word. Very disappoint with this time of service.

J. Langensiepen

Feb 20, 2014

Thank you very much for promptly servicing my vehicle. The people were cordial, the facilities were clean, the new waiting area was modern. All in all, a pleasant experience.

Dan

Feb 19, 2014

2014 Legacy too new for an oil change. They just checked it out for me. Out the door in 20 minutes. I love my new car.

Barbara

Feb 18, 2014

The best service that you will ever have. Stephanie, Mike and Tony are the best. They let you know what is going on with your car when you take it in for service. I am confident that the work is done correctly and Stephine puts me at ease with any questions that I may have. Clean, Quick, Quality Workmanship which is why a brought a second car from them. I can say that the Glassman Hyundai staff is like a second family for me.

Jeffbham

Feb 18, 2014

The service representatives are always very accommodating and make me feel confident and well informed. I'm always treated with respect and treated with superior customer service. Above and beyond what is expected!

Taken advantage of and blatantly lied to

Jan 14, 2014

BEWARE!!!!! SHADY, DISHONEST, DISLOYAL BUSINESS!!!! My husband put down a 1000$ deposit on a Ford Explorer Friday 1-10-14 and received a txt message on Monday 1-13-14 from Mike saying he sold the car. Wait a second first of all you send a txt when you took our money on Friday only to sell the car on Monday and your busines is closed on Sunday, you never called prior to the transaction to inform us of what was going on but you took our money with no problem. Mike knew we were coming from NY to pick the car up in Detroit and we were told that this was a deposit to hold the car, until we could pay the remaining balance. We had no other vehicle in mind and was banking on this one. We have been corrosponding with this man for over a week via txt/phone daily. When the txt was sent earlier in the day we had to almost hunt him down to get him on the phone to explain what happened. This is a dishonest company, their business is disloyal and they are in the business of taking advantage of hard working people. We trusted then to do what they said they were going to do and we were mislead and mishandled. This is why Small businesses will never be successful because you have to deal with liar like this. DO NOT DO BUSINESS WITH THEM!!!!!

BobM

Sep 17, 2013

In this age of information it is easy to go into a dealership armed with knowledge and high expectations. After visiting several dealerships and a having a few horrible experiences I was getting more and more prepared for battle instead of business. Alex greeted me as I arrived at the dealership and listened to what I wanted. He gave me all the information I asked for and prepared a deal after reviewing my trade in. Their offer was almost exactly what I planned to "haggle" to get (actually a few dollars in my favor). It was refreshing to get a fair deal and not have to fight for it. They made the process easy and I drove off in my used car a happy customer.

Chaunda

Aug 11, 2012

This has truly been the worst experience I have had purchasing a vehicle... I purchased a used 2008 Dodge Caravan before I could even get home the back tire was smoking and a noise was coming from under the car somewhere.The Sales Manager and even the General Manager did nothing to help me. When I got there no one was even willing to believe they sold me this piece of junk vehicle as if I was lying about the problems.THIS WHOLE EXPERIENCE HAS BEEN HORRIBLE AND I HAVE BEEN THE ONE TO PAY THE COST

Upserdad

May 26, 2012

Kudos to Ladell Griffin for his fine work and professional performance in working with us to find the vehicle we wanted. Ladell worked with us in negotiating a fair price and the delivery process was quick and went smoothly and professionally.

Hyundai

Nov 21, 2011

I've been shopping for a new or used car and Hyundai is one of my options so far. Marty at Glassman has been really helpful and easy to work with. He'll give me a call if he gets a new low-mileage used car that I might be interested in but does not bug me too often. Very thourough in explaining the necessary information I should be aware of. I'm still in process of shopping but if I'd choose Hyundai, I want to spend my money with Marty.