Used Cars for Sale at Global Imports MINI in Chamblee, GA

Ryan tran

Aug 23, 2021

I came in for an oil change service and knew that the dealer would offer other services besides what you signed up for. So I made it clear to the service guy that I am aware of potential issues with the car and only need an oil change for now and nothing else. Not surprisingly, I came back 2 hours later and still need to check my email for pending recommendations. So I have to wait another 45 minutes at the dealer for the car to be brought out. 30 minutes after refusing additional services, I asked the service agent if he could check with the technician to bring my vehicle sooner since it has been a while. The service guy just glanced at me and replied, " No, everyone has to wait" and I was the only customer in the room that morning. I will let you be the judge of that level of customer service. the receptionist gentleman was friendly and professional is the only reason the survey didn't get one star The service guy who worked on the morning of August 14, 2021 was the main the reason I wouldn't come back for future service. second reason was the mandatory of approval of pending recommendations despite the customer already declined before hand. The service can be offer through email but should not hold customer's vehicle hostage until approve.

OTVORTEX

Jul 14, 2021

7/14/2021 12:30 I called to inquire about a part for my 04 mini cooper r53 and the gentleman that answered the phone name Donald was very patient and helpful. I was told the part I was asking about was in stock so I let him know I was o my way. when I arrive I was helped at the parts counter by Terrence who was also patient and help me all the way thru the process of making sure I had the right part. I was in and out within 20 minutes. will be going back for services and will definitely leave a review after I get my car services.

Olivia Casas

Jun 12, 2021

I had such a great service there. They gave me all the details as to what services were included in the service and disclosed if I did not need something that was in the package. I had gotten my engine oil changed at another place the day before my service and once I went to MINI, they had told me that my oil cap was not closed properly and they has replaced it. I appreciated the honesty and felt like my car had been serviced in the right way. I would definitely go back and also recommend to a friend.

Glenda Powell

Jun 3, 2021

The representative was very nice. He did however forget why I initially brought my car in for service but he quickly rebounded and had it completed in 30 minutes. Overall the service was great. My car drove fine as I now consider all the things that might need to be repaired after the inspection. Driving the loaner was awesome! Because of the loaner I wandered over to look at new vehicles seriously; but no one asked to help me. My service representative when I mentioned it offered to get me some help, but I just felt they were too busy or didn't think I was a serious customer. My car is almost 20 years old and it maybe time. My mini has served me well. Love it and I would definitely purchase another.

A J

Jun 24, 2021

Brian is absolutely amazing! This is hands down the best high end collusion shop in Atlanta! Brian was very helpful through the entire process. They are great with Range Rover vehicles.