Used Cars for Sale at Gloucester Toyota in Gloucester, VA

Cmcgowan

May 17, 2016

I knew that I wanted a Corolla when I arrived at Gloucester Toyota. Tommy was very helpful and had to get a few sets of keys for me. Everyone was very helpful and explained step by step what was being done because as a first time buyer the whole process was new to me. They have great customer service!

Taylor531

Apr 3, 2016

My boyfriend and I purchased a car yesterday with the help of James "JJ" Johnson! He was a great deal of help, very honest, and overall a pleasure to do business with! He took his time over the two day experience and put us first. Along with JJ, the rest of the staff was friendly and made you feel right at home. I would most definitely recommend buying a car at this location, ask for JJ and he will take care of you!

Taylor531

Apr 3, 2016

My boyfriend and I purchased a car yesterday with the help of James "JJ" Johnson! He was a great deal of help, very honest, and overall a pleasure to do business with! He took his time over the two day experience and put us first. Along with JJ, the rest of the staff was friendly and made you feel right at home. I would most definitely recommend buying a car at this location, ask for JJ and he will take care of you!

Tara Schultz

Mar 24, 2016

I took my 2007 Toyota Tacoma to this dealership to have 3 recalls taken care of. When I got my truck back, my husband noticed that the compound they put underneath the truck was all over the sides and wheels. He took it back to have this cleaned up. When my husband brought the truck back to me, I noticed the passenger side rain guard was broken and put back together with scotch tape. When we confronted them about this, the said we couldn't prove they did it and they absolutely wouldn't replace it. The issue isn't really the rain guard, it's the fact they lied about it and then tried to hide it the way my toddler would. Good old scotch tape.

Ashleyhansin14

Mar 11, 2016

Gloucester Toyota is absolutely outstanding! I walked in and told Tommy exactly what I was looking for and what I needed my payments to be. I also had a car to trade in, which doesn't make it any easier. Tommy, Neal, John, and Cameron worked for hours without any complaints to find me the best deal! When I had any questions or needed something done, they were right there to answer them and help out. Best service I have ever seen! Needless to say, I am loving my new Ford Escape!

Toyota Lovers

Feb 14, 2016

We found exactly what we were looking for at Gloucester Toyota. Blake was very knowledgeable and helpful when choosing our pre-owned 2013 Toyota Venza. This is the second car we have purchased with Blake and our daughter purchased a Four Runner with Blake also in the last three years. We are very happy with our buying experience with Blake at Gloucester Toyota!

Ruth and Mur

Feb 2, 2016

We found the pre-owned Toyota Venza that we had been looking for online at Gloucester Toyota. They have a special Internet price, a really great deal, so we sent them a message to say we were coming. Anne responded promptly. J.J. Johnson met us at the door when we arrived, let us test drive the vehicle and walked us through every phase of the purchase. There was absolutely no pressure or hard sell of any add-ons at any stage of the purchase. We were very impressed with J.J.'s patience, professionalism, and most of all, his integrity. Thanks, J.J.! The 2013 vehicle with under 40K miles is like new - it was a perfect fit for us. We have enjoyed driving our "new" vehicle for over a month now and have been pleased with a couple follow-up visits as well. We are always treated fairly and with respect and courtesy.

Ruth and Mur

Feb 2, 2016

We found the pre-owned Toyota Venza that we had been looking for online at Gloucester Toyota. They have a special Internet price, a really great deal, so we sent them a message to say we were coming. Anne responded promptly.J.J. Johnson met us at the door when we arrived, let us test drive the vehicle and walked us through every phase of the purchase. There was absolutely no pressure or hard sell of any add-ons at any stage of the purchase. We were very impressed with J.J.'s patience, professionalism, and most of all, his integrity. Thanks, J.J.! The 2013 vehicle with under 40K miles is like new - it was a perfect fit for us. We have enjoyed driving our "new" vehicle for over a month now and have been pleased with a couple follow-up visits as well. We are always treated fairly and with respect and courtesy.

Mike

Jan 19, 2016

I own three Toyota vehicles...one for work, one for pleasure, and the oldest a 1997 Four-Runner we just can't seem to let go. Toyota is an excellent product and Gloucester Toyota is an excellent dealership! Doug Updike, service manager; Lee Hollinsworth, parts department; and Holly in service; have kept my vehicles running for years! Each employee at the dealership goes above and beyond serving the customers. I highly recommend Gloucester Toyota!

Vashti

Dec 24, 2015

I have had bad experiences in the past with salesmen and arrived feeling very cautious. "JJ" Johnson made the whole experience comfortable and I left having purchased a car I feel is perfect for me at a cost that was reasonable and payments within my budget.

BBrown

Nov 22, 2015

My wife and I had researched a new Avalon for a few months now and even though all dealerships have basically the same products the difference is in the employees. I have purchased many vehicles at Gloucester Toyota and have always been pleased with the service and price. This time we were helped by Mr. James "JJ" Johnson and he was wonderful. From the time we walked in until we drove off with a new vehicle he did everything possible to meet our needs. He was very helpful in explaining the features of the vehicle and helping us understand the rebates. I would recommend Gloucester Toyota to anyone considering buying a Toyota product and it is people such as JJ that give them an excellent name

BBrown

Nov 21, 2015

My wife and I had researched a new Avalon for a few months now and even though all dealerships have basically the same products the difference is in the employees. I have purchased many vehicles at Gloucester Toyota and have always been pleased with the service and price. This time we were helped by Mr. James "JJ" Johnson and he was wonderful. From the time we walked in until we drove off with a new vehicle he did everything possible to meet our needs. He was very helpful in explaining the features of the vehicle and helping us understand the rebates. I would recommend Gloucester Toyota to anyone considering buying a Toyota product and it is people such as JJ that give them an excellent name.

Ms. Turner

Nov 14, 2015

I HATE to buy cars. I was looking for a car for my daughter who is just starting to drive. I researched for weeks, and had a list of cars, dealerships, CARFAX reports ... you name it, I had it. On the internet, Gloucester Toyota Scion appeared to have the best pricing, so I figured I would try after several local dealerships did not really seem to be doing it for me. I arrived at 5 (closing at 6) and a very nice gentleman (JJ Johnson) came out to great me. I told him I wanted a used RAV4, and showed him my list. He immediately made me feel comfortable and took me to the car that was on top of my list. We did a test drive, and it was like being with a family friend. The car was perfect, and so was the sales person. He didn't try to close, push me to purchase, nothing like you experience with most car sales people. We got back, and I said this is it! JJ made me feel so at ease with the car and my decision. I was then treated to the best true close ever with John Williams. He guided me through the warranty process, but again no pressure. At Gloucester Toyota, you feel like you are dealing with family ... the kind you like to have Thanksgiving dinner with! I am so glad I drove the 45 miles to Gloucester, and will do it whenever I have a need for a car! Please go visit them! You won't be disappointed.

ramatranga

Nov 6, 2015

I came to this dealership in hopes of driving away a 4 door truck. And i did!! I was looking for what I thought to be impossible. And they really bent over backwards to make it work for me. I'm only paying a little more than I needed.... and I mean a little. Gene "cotton top" Brundege was my sales rep. Whom I spoke to a few days prior to going back to buy the truck. He was by no means pushy and was more than willing to listen to me and to work with sales manager Neal Wheat and business manager John Williams to find the financing I needed without running my credit through every bank out there. Everyone there is super nice and easy going with a relaxing atmosphere. I would most certainly recommend anyone to shop for their next Toyota at this dealership. I know I will return when it comes time to get my wife or myself our next Toyota.

Rick

Nov 6, 2015

I came to this dealership in hopes of driving away a 4 door truck. And i did!! I was looking for what I thought to be impossible. And they really bent over backwards to make it work for me. I'm only paying a little more than I needed.... and I mean a little. Gene "cotton top" Brundege was my sales rep. Whom I spoke to a few days prior to going back to buy the truck. He was by no means pushy and was more than willing to listen to me and to work with sales manager Neal Wheat and business manager John Williams to find the financing I needed without running my credit through every bank out there. Everyone there is super nice and easy going with a relaxing atmosphere. I would most certainly recommend anyone to shop for their next Toyota at this dealership. I know I will return when it comes time to get my wife or myself our next Toyota.

adpredneck

Nov 2, 2015

I have never been so disrespected and insulted as I was by this place! I was lied to Neal Wheat the finance manager and he lied his boss about me and I have the email to prove it! It was clear from day 1 that Neal did not want to make the sale and even with a $57,000 check in his hand he still did not want to make the sale because he bold face lied about the check and returned the check with no explanation! Of course he went to his boss and lied about everything to cover his xxx and I can prove it! So, Neal has the support of the General Manager Steve, who acted if I was the one who was lying but that's ok because they both can explain and lie of course to the owner on why they missed on a $57,000 deal! I wouldn't go back to Gloucester Toyota now if they gave me the truck and I will be glad to write this review to every internet based dealer review I can. Plus, I am going to go right down the street to another dealer and get a much better deal so thank you Neal for saving me almost 60 grand and giving me the opportunity to go somewhere else to get a much better deal. So, if you want to be disrespected to, lied to, lied on, and mis treated like no other dealership can...please, come here and ask for Neal Wheat!

klfarley1

Oct 5, 2015

We had a great experience buying a used Toyota Highlander AWD with Blake Jones. Easy process and we are so excited about our new car!

BlueberryG

Sep 28, 2015

I don't buy a new car very often, but Blake Jones made it easy for me to purchase my new RAV4. He even found rewards in my Toyota Rewards Card that I wasn't aware of could be used toward the purchase price. Good service, good people, good place to buy a car.

Jhartrav

Sep 22, 2015

Blake Jones ,was Great.My experience was by far the best I've ever had from buying a new vechicle.I felt at ease with Blake and he was very helpful with all aspects of my buying experience. I wounderstand definitely recommend Blake and the dealership to others.I was referred to Blake from my sister who also bought a new vechicle from him .Extremely pleasked with my New Rav4.Thank you BLAKE JONES BestJean Hart

Schnurr

Sep 19, 2015

Tommy Wheat represented the dealership very well. He was receptive to my needs and very knowledgeable about Toyota products. I was very happy to do business with Gloucester Toyota for the second time and look forward to doing business with them in the future. I highly recommend this dealership!

heyshelbee1

Sep 19, 2015

This was my first time buying a car by myself. And it was very exciting and smooth and quick. I already knew what type of car I was going to get when I headed there with my mom. As soon as we were there we were welcomed and got to take a look at the car then do some paperwork. They helped answer any/all questions I had and made the process very easy and less nerve-wrecking. Definitely would recommend!

prochnowgirl

Sep 18, 2015

The salesman happened to be someone I knew of in the community which made me feel less nervous and more trustworthy of him. The overall experience of purchasing the car was very good. Minor pre-existing scratches inside the used car were fixed at no cost to us after purchasing and in a timely fashion. After driving the car for 4 months, there hasn't been any issues and am still extremely happy, like the day I was handed the keys.

lilykatie

Sep 8, 2015

I was torn between the Avalon hybrid and another new car in it's class. It took me a while and Tommy was just as patient with me as anyone could be. He repeatedly answered our questions - sometimes the same question 2 or 3 times. When it came to MPH the Avalon won hands down. I drove the car home - about 60 miles and couldn't be more pleased.

Whitney

Sep 3, 2015

This was my first time ever purchasing a car "on my own". My father had helped my Grandmother find a car at Gloucester Toyota earlier this year so my parents recommended that I check with Gloucester Toyota. Mr. Wheat was extremely helpful and was flexible working around my busy schedule. He was also very quick in responding to any questions or concerns I had. I would recommend Gloucester Toyota to any of my friends. I love my car and had a great first time car buying experience!WhitneyNewport News, VA

bmcarter1979

Aug 31, 2015

Great buying experience with Tommy Wheat, helpful and it really was a nice friendly atmosphere at Gloucester Toyota. Process was fast and I would definitely recommend to others!!!

H

Aug 30, 2015

Good experience with salesman. Then the sales manager came in and blew it. Don't even waste your time. Rude and condescending. Took my money elsewhere and I am glad I did. Car buying shouldn't be an experience where you are made to feel stupid and insignificant. Ended up going to another dealer who was kind and he closed the deal nicely. Nice experience with Dave the salesman who had us ready to sign. NEAL the sales manager was awful. Even though we bought cars there before, we won't be going back. Sorry guys. A little kindness goes along way.

pat

Aug 28, 2015

Wonderful experience! In and out in a short amount of time. Put me in a car at my price point. Thank you very much Tommy Wheat.

houston79

Aug 24, 2015

Great experience ,good pricing, Tommy Wheat was very helpful, after review of other car prices in the area this dealership had the best option for what we were looking for in a vehicle

wrights1234

Aug 7, 2015

Three weeks ago I stopped in to Gloucester Toyota just to take a look around at cars and shop for my next purchase. Mr. Tommy Wheat approached me and my first thought was "HERE comes the shark!" In fact he was very nice and asked me what I was interested in. We talked about my situation, which was not as ideal as I would like. He told me, "Think about it and come back when you are ready." He never took any information of mine and our total conversation was 5 minutes or so. Today I went in and asked to speak with Tommy. He was courteous and knew exactly who I was. We test drove a used car and then we tried a new car that we liked. Not once during my time at Gloucester Toyota was I asked to "do a credit check" or "run some numbers" We discussed our options and Tommy asked me again if I just wanted to take a couple days and shop around. I told him "No" and we went in and did the paper work. He was very knowledgeable about all the options on both cars and was very helpful. He never gave me some BS answer, and we discussed things without any hesitation. Tommy was awesome with my whole family and we got the deal done for exactly what we wanted. Again I reiterate, I have never had an experience that was this stress free ever!! I will be shopping at Gloucester Toyota from now on.

Tricia

Aug 3, 2015

Purchasing my "new" used car at Gloucester Toyota was an easy and stress free experience. Tommy Wheat was professional and pleasant! I would recommend this dealership to anyone who is looking to purchase a vehicle.

dysond03

Jul 25, 2015

I went into my car buying experience a nervous wreck due to my last experience. Anne called me back quickly after I filled out the online form. Blake greeted me as soon as I entered the lot while Cameron had the keys ready for me to test drive. Blake was very informative, without being "pushy". He gave me ample time to test drive to make sure I like the feel of it. The numbers were exactly as I had discussed before arriving at the lot. I appreciated that everything went smoothly because I work nights, got off of work at 8am and drove over an hour to Glouster to the lot; so I had no time for haggling. I left the lot more than satisfied!

SarahS

Jul 8, 2015

We visited 3 dealerships the day before going to Gloucester Toyota and were basically told that what we wanted to do was not possible. We met with Jason Waersch at Gloucester Toyota the next day and he was so helpful. He was honest and helped us understand the stuff that most dealerships won't take the time to tell you. From the time we walked in until we walked out (with our new car) the whole process was very smooth, easy, and enjoyable.

ShelbyGT500

Jun 30, 2015

We had a great experience at Gloucester Toyota Scion. We drove an hour and a half and it was worth the trip, Everyone was very friendly. Mr. Wheat took very good care of us and ensured that our transaction went smoothly. I highly recommend Gloucester Toyota Scion for your next vehicle purchase, new or used. Just ask for Mr. Tommy Wheat and you will be in good hands.THANK YOU!!!

benabill

Jun 24, 2015

I felt very comfortable dealing with Gloucester Toyota & my Salesman, Tommy Wheat,was very good. He made this my best car buying experience, I received NO hard sellfrom him, Sales Manager Cameron Barrow and Business Manager Jack Gorman.Tommy Wheat, was very knowledgeable about all the electronics on the Avalon and in fact he knew more about my cell phone than I did.It was a real pleasure dealing with Gloucester Toyota and I recommend anyone lookingfor a vehicle go to them and Tommy Wheat. It will be a great car buying experience.

Cbass

Jun 6, 2015

We have never had a more pleasant and low-pressure car buying experience than with Tommy Wheat. He was personable, extremely knowledgeable, and made us feel 100% comfortable. We would gladly buy another car from him and plan to do so when our second car needs replacing.

will4gzus

Jun 5, 2015

James JJ Johnson was a pleasure to buy a truck from at Gloucester Toyota. Friendly, makes on feel comfortable and absolutely no pressure. This is our 2nd vehicle from here and our preferred place to buy a vehicle. Truly a customer focused business.

3Pointer

Apr 28, 2015

My wife 1st contacted Gloucester Toyota by internet and got "the no-haggle price" from Anne Earman. Once we arrived at the dealership, we were met by JJ Johnson and he guided us through making our final choice (gave us excellent advice) and finalized the "deal". In dealing with Gloucester Toyota, their "internet price" will compete with and beat any other dealer, in the state of Virginia (or anywhere, really). JJ did NOT pressure us in anyway; gave us excellent advice in trying to make a choice for our 6'4" son with LONG legs. Steered us away from a poor choice and into the CORRECT choice. There was ZERO pressure in ANY/ALL of our dealings with JJ.

grannieannie

Apr 22, 2015

What a happy day! I started researching cars last January and settled on a Camry as my first choice. Of all the dealers in this area (from Williamsburg to Virginia Beach) I most enjoyed the helpfulness of the people at Gloucester Toyota. We talked on the phone several times and my every question was answered. I also got the price I asked for and the model I had chosen - all I had to do was drive up this morning and all would be ready. And it was!!! I was met by Tommy Wheat as soon as I drove onto the lot. He took me to the office and brought the beautiful silver Camry around for me to see. He carefully explained every device and also answered all of my questions. After letting me drive around the neighborhood he began the paperwork. It was such a pleasurable experience. I had actually been dreading the whole procedure but Tommy was so pleasant and patient. He made sure I understood every step of the process and that I understood how to use everything in the car. When the sale was completed and before I left the lot he again reviewed what I needed to know. I am most grateful to him for all of his help and for making this my very best car buying experience ever! Thanks Tommy.

jabsherjr

Apr 12, 2015

Enjoyed my time at Gloucester Toyota buying my new car the salesman JJ was a great guy and very helpful. Thank you very much John & Debby Absher

Nikkij

Mar 24, 2015

For a young first time buyer, they helped with everything they could and went out of their way just to make sure I got what I needed. I will deffinitely go back and purchase another car when I need it.

KellyO

Mar 23, 2015

Tommy helped me find the car I wanted (and needed!). He didn't pressure me into something I didn't want, but let me know what options were available.He showed me some of the cool gadgets and good to know things for my car! It was a great experience!

camps821

Mar 13, 2015

I live in Norfolk so coming to Gloucester for a vehicle seemed unnecessary. Boy was I wrong. It was one of the most pleasant experiences. They were friendly, knowledgeable and went above and beyond to help me with my purchase. I will be shopping there again in the future.

Tarransteele

Feb 28, 2015

Great first experience on purchasing my first car! Tommy was very helpful. They were honest and it didn't take long at all. Thanks! Everyone was friendly and helpful.

Marva2

Feb 10, 2015

I was checking out buying a car & found one at Gloucester Toyota I really liked. I met Tommy Wheat & I can only say he walked me through everything & worked with me to get my payments where I wanted them! One of the nicest guys I've ever met. Look him up if you're in the market for a new!! All you guys I met & gals Rock!!!

judig65

Feb 9, 2015

I have never owned a Toyota and decided it was time to buy a car that would last! Our son is over 6 ft tall and still growing - he fits perfectly in the back seat. Everyone that we encountered at the dealership from Sales, Business and even detail department was kind and courteous. Tommy made the whole process smooth and there was not a bunch of haggling back and forth.We will surely return to Gloucester Toyota for future purchases and will HIGHLY recommend them for anyone looking to purchase a car in a friendly and professional environment! Just proof to SHOP LOCAL!

MKR

Jan 29, 2015

Tommy wheat was courteous, professional, thorough and knowledgeable. He patiently explained the workings and prepared us to drive off with the car. The dealership honored the price quote from Farmer's insurance Truecar guaranteed savings certificate. I would recommend the dealership and Tommy wheat without hesitation.

Nurse Meg

Jan 29, 2015

I came into Gloucester Toyota on Wednesday, January 28th to see a used Honda accord that I had previously looked at, but had not test driven. Tommy Wheat, a sales rep, rode with me on my test drive and answered all of my questions about the car. I bought the car the same night! Tommy, as well as the other staff, made the car buying experience quick and easy! I would recommend Gloucester Toyota to anyone looking to buy a car! Ask for Tommy!

LibStar77

Aug 18, 2014

Justin knows his cars and customer service. He is vey patient with me answering my questions and simplifying the necessary work needed on my suv. the tech was also very good (forgot to get his name)

Suejones

Jul 29, 2014

I purchased my Camry from Gloucester Toyota last year. My visit from start to finish was great. No pressure and the staff treated me with respect. They took the time to find me the right car and at a great price. I now use Gloucester Toyota for service and love Holly and Justin. They always great me with a smile and get my car in and out quickly. While there are no perks like free manicures...who cares. I come for car service not a day at the spa. Thanks to Gloucester Toyota for a great experience.

Brittany W

Jul 28, 2014

I had an idea of my price range and what I wanted in a car. The salesmen were very polite and helpful in getting me an even better rate than I thought possible!

Tylika Monrose

Apr 8, 2014

This was my first time buying a practically brand new vehicle off a legitimate car dealership lot. Blake Jones was my car dealer and he gets 10 gold stars if I had things my way. He was never pushy, explained everything he could from beginning to end and even made my daughter feel like she was part of the whole experience. My parents were so impressed with the deal I got and the best non pushy customer service I received they are both already talking about making the trip to Gloucester (we all live in Hampton, va) the next time they buy a vehicle. Even down to the finance man Jack. Considering the fact that I was there well past closing no one made us feel rushed or put off the vibe of being annoyed with the fact that we were there past 8pm. Again Gloucester toyota and Scion gets a perfect 10 in my book especially Blake Jones and Jack the funny finance man!

Happy Camry Owner

Feb 17, 2014

Purchased a used Toyota Camry recently that needed an Inspection Sticker. I took it to the Gloucester Toyota Service Department without an appointment. They were very accommodating, took the car in right away, got my car inspected in a reasonable amount of time, and left me feeling glad I took my 'new' car to their service department.!! I will not hesitate to use their service department in the future when my Toyota needs to be serviced.

AEF

Jan 5, 2014

My service experience was more than acceptable....Thanks for keeping my vehicle in excellent condition.

Barrie E

Dec 31, 2013

I purchased a 2012 Prius last year and decided to get a Camry this year. The Salesman Cecil wasn't pushy and was very courteous and let me test drive as many camry's as I wanted. I settled on the Sport Edition and absolutely love it ! I miss the gas mileage on the Prius though ! All the staff there was very nice and I highly recommend you go see them for your car buying needs.

Erin

Dec 31, 2013

I purchased a used camry after my car got flooded. It was a stressful event, as I had no back up vehicle. The sales team was fantastic, made the process easy and ensured that I understood the whole process. I brought the car home and heard a noise...panic! Used cars aren't warrented. I called them and they said that they thought they had fixed the problem but since it was still there, to come back and they would fix it for free. (it was a minor joint issue in the steering). I have only taken my car there for service because they are trustworthy and they know Toyotas. Holly is a wonderful person to deal with in the service department. I will purchase my next car from there.

Taz70

Dec 30, 2013

We just bought a 2013 Toyota Camry and I love it!! The service was wonderful from the salesman to the finance person and everyone else that was involved. Thank you for such great service.

Molly B.

Nov 13, 2013

I recently purchased a Pre-Owned Camry at Gloucester Toyota. Neal, the Sales Manager, knew I was on a budget so he worked with me to find a car in my price range. I knew I wanted a safe, four door car so he suggested a 2010 Camry. I LOVE MY CAR. My Salesman really took time to show me how to operate all the equipment...I'm not the quickest with all these new gadgets. Don't hesitate to visit Gloucester Toyota. There selection was great and are wonderful people. When you visit, tell Neal, Jack and the whole crew, Molly Brown said hello.

Shopper

Nov 10, 2013

A great experience that went south. Our mistake: we thought there'd be some give-and-take on price, but there wasn't. If you find the vehicle on the internet, that price is firm. It's called "internet pricing." That was news to us. The next day, we had a great experience elsewhere.

Lashae123

Jul 22, 2013

I took my car to get a oil change, (wednesday)the assistant informed me that I had a recall that need to be taking care of. I let them perform the oil change and do my recall. When I got home I noticed a gap in my door panel and the arm rest had gaps also the plastic pieces had been broken. I call back the next day (Thursday)to let the service department know. They scheduled for me to bring my car back that day. The tech looked at my door panel and said some clips were not snapped back down so I scheduled to come back (Monday). I arrive Monday and they tech attempted to glue my panel back not properly fix the problem. The tech then states on my paperwork (Monday) that the panel was already broken, which was not true. I talked with the service manager and the general manger about this problem and they are saying that the tech did not break my door panel. This was bad customer service on all three of their parts. If my panel was already broken (Wednesday) they should of informed me that day. If it was already broken (Wednesday) why did the tech not inform me (Thursday ) when I brought the car back for him to look at it? The answer is because it was not broken.

Yotafan

May 1, 2013

We purchased a 4runner from the folks at Gloucester Toyota and the service was top notch. Well worth the drive to see these folks. They were curtious, knowledgeable and offered a great price. A nice change of pace from the larger dealerships I have dealt with in the past.

Tyler

Apr 1, 2013

Bought many cars and many Toyotas, this was by far the best experience ever. Great price, my new to me Tacoma was in great shape and everyone was super laid back. If your on the Peninsula like me- DRIVE TO GLOUCESTER TOYOTA, its well worth it.

Expert Shopper

Sep 20, 2012

I drove from Virginia Beach and it was well worth it. Through every step of the process I was dealt with honestly and respectfully. Quite a difference from most dealerships. I would highly recommend Gloucester Toyota to my family and friends. The sales and financing process was smooth and efficient. Great job! Oh, and I love my new Camry!

xaktly91

Aug 18, 2012

I thought I finally found a good dealership. I at first was interested in a certain car. I made an appointment right when they opened the next day. I told him the car I was interested in & he (Lee) said they just sold it yesterday. What, you couldn't call to tell me that before I drove an hour to see it? He showed me a few cars & I ended up buying one. I should have haggled the price a little because I ended up paying a little too much for it. The next day I had to take it back because the transmission screwed up. They said the trans fluid was too high, so they drained it & put the correct level in. It was fine until 4 days after that, not even a week since the purchase, & had to take it back again. By then I just wanted to exchange for something else. I was told it wouldn't be a problem. I went in to see Neil, and Lee said we were there for him, which wasn't true. I told Lee what was going on w/ the trans. He blamed me for it & said that I broke it!! I didn't even want to see this guy & now he's blaming me for something that's not my fault. I finally was able to talk to Neil, who was easier to talk to. He seemed way more friendly than Lee, who was pushy & tried to crack jokes all the time. I ended up having the transmission replaced at no cost & was even given a rental car for the week, which was pretty nice considering I didn't pay for it. Neil was way more understanding & helped us a lot, but Lee was not. I recommend the dealership overall, but Lee Greenfield, I wouldn't recommend. Stay away from Lee!!! My ratings are based on Lee, not Neil.

p1m2455

Jun 23, 2012

Ms. Hooly always has a smile in her voice and on her face. She is patient with the autmobile challenged, such as myself.Ms. Holly always explains things so even I can understand them. Great customer service.

Bjpully

Jun 18, 2012

Purchased a used Nissan Titan. So far it has been an excellent choice for my needs. I only receive one key at purchased which I promptly locked in the vehicle. Kudos to Cecil Kreemer for going beyond the call to help me out. Thanks Cecil!

Richard Barnes

Jun 16, 2012

This has been the best overall experience of any new vehicle buy in my life. A GREAT dealership with GREAT people. I hope to be able to recommend this dealership to many, many of my friends.

kross0072000

Jun 15, 2012

I liked the dealership. the sales person was vary nice. We bought two cars from him and he was great. We cannot remeber his name. Kudos to him.

jboon3

Jun 15, 2012

This is a very good dealership because of their excellent service and polite, knowledgeable folks. It's easy to get an appointment or re-schedule one for car service. I've also found the service guys more than willing to explain problems that come up such as a noise I couldn't pinpoint when driving over 35 mph. It turned out to be due to tire "cupping" and I was shown the culprit in the tread which I'd never have spotted on my own. They also tell the truth which in this case involved the fact that the Prius is a very heavy car for a small sedan, due to all those batteries - and that I shouldn't expect the tires to last as long as with other cars of the same size.

DonnaJohn

Jun 15, 2012

I have been going to this dealershipe for over 2 years. They are always friendly and the quality of work is phenominal. I recently purchased a new Prius from the sales department and was treated very fairly. I highly recommend this dealership. Donna C.

Toyo Highlander

Jun 15, 2012

All the staff are very professional and courteous. From the moment we stepped back onto the lot (repeat customer), we were greeted and assisted, not your usual pushy salesmanship experience. All were willing to workout a price we could all be happy with, especially me--even over the phone. Upon agreement, came back to the dealership and finalized the deal. Gary Simmons was the salesman and each time I return to the dealership for service/parts, he always remembers me and takes the time to say hello, and sends out email reminders for servicing--a true gentleman. As for the service department, Holly is a gem and doesn't try to sell me on unnecessary service--just the facts. As for the parts department, Lee Hollingsworth is fantastic--goes the next step to ensure he can provide you the right part(s) at the best price--very competitive in parts pricing. For the Hampton Roads area, this is the only Toyota dealership I am willing to work with. Tried out others and felt taken advantage of, just another number to them. Willing to pay the toll fee to Gloucester each time, worth the price for great service!

RAEZUR

Mar 23, 2012

I will say, when buying a vehicle it can be a grueling experience. I was however treated well the whole time that I was at this dealership, but once it came to making the deal, they don't budge. I even had the sales person call me up two days later and ask if I could pay the difference in cash in 30 days time (they wouldn't budge on $1200.00). I received two phone calls back to back the same day basically begging for me to come up with a solution! Here's the solution: DROP THE PRICE OF THE CAR IF YOU WANT TO SELL IT! Furthermore, when at the dealership the sales manager asked me if I could put the "difference of opinion" on a credit card?? seriously?? Are you trying to put people in debt? I mean come on...in this economy? The key to repeat customers and good customer service is negotiation. I have been to several competitiors since and had them come down on the price of the vehicle; some even offering it at invoice (despite its popularity due to the gas hike). So this isn't an issue with supply and demand, or I wouldn't have received two calls two days later trying to get me to complete the purchase. I was upset that I couldn't seal the deal because Mr. Chaney was very informative about the Toyota Prius that I drove, they simply just couldn't deliver. Basically, a wasted hour trip both ways... Buyer beware.

beerit

May 30, 2011

I could not close the deal on my most recent purchase and it is too bad. I've bought a brand new car from this dealership and referred two family members (who also bought cars) and this dealership would not match (or even come close) to the price of a car at another dealership. I expect more when I am a return customer but I felt I was treated like any other person walking into the dealership except (thankfully) they did not yo-yo me around for the whole day. I do like this dealership but I will not do business when they are $1,000 different in price on a vehicle they have in stock. Come on Gloucester Toyota...at least match an offer or come closer than $1,000. People want to have return business with you but if you cost more than everyone else, it is not worth it.

bitman99

Dec 8, 2008

Great sales people and support staff. Mr.Chaney was very informative and professional in the way he dealt with us. Lee Wheat the General Manager made us feel at home. Russ Beach, the finance manager offered us many different products to enahance our car's exterior and was not pushy at all. Mr. Larry Cardwell, the new car manager was very cordial and polite. Mr. Doug UpDyke the service manager made us feel relaxed and confident that any and all service concerns would me taken care of.I would recommend this dealer to anyone in the market for a new or used car.

fiery_chic_01

Dec 8, 2008

Their staff was very helpful and knowledgeable. I did not feel hounded by the sales staff. They simply told me where they could be found when I located what I wanted. Mr. McAndrews was very helpful in helping to find what I was looking for. I would recommend this dealership to anyone who does not want to be jerked around for hours.

cglave

Apr 28, 2007

I bought a 4Runner from Gloucester Toyota and love it. It was a very postive experience and I will purchase from them again. I was warmly greeted with I arrived and my Salesman took the time to listen to my needs. He helped me find the right vehicle for me. He was not pushy and seemed concerned with my happiness. I was given a tour of the service area and met the Service Manager. All and all it was a very good, non-stressful experience and nothing like what I have encountered with some of the "big city dealers".