Used Cars for Sale at Gold Coast Cadillac in Oakhurst, NJ

NJRonbo

Oct 5, 2015

Have been a customer of Gold Coast Cadillac for almost a decade. Have leased three Cadillac vehicles during that time.I ultimately left because this dealership ceased treating their customers like people.One of the biggest problems I had was that I was getting recorded "robocalls" at all times of the day, several times each month. These calls would remind me of service appointments, special dealership deals, or wanting feedback on a recent visit.When you buy such a prestigious vehicle as a Cadillac, you would think that the dealership would treat you like an individual and not barrage you with recordings to your home. What happened to actual people calling other people to discuss appointments and opinions?I called the dealership and asked them to remove me from their phone list. I got a very nasty response from the woman that answers the calls at the front desk. She never removed my number as I requested.Since then, I have left Gold Coast and moved over to the Lincoln brand. Even though I am no longer a customer of Gold Coast, I still get robocalls to my home. The General Manager of Gold Coast, Steve Stigliano, is very much aware of the situation and despite promising to "make things good" he has not corrected the problem. My number is in their database and they continue to harass me with robocalls with one coming as recently as yesterday.This type of impersonal service has convinced me that I no longer want to deal with this dealership. If they can't handle their daily communications to their customers with a live person, then they don't deserve my business. Even when they brought on a new salesperson, they contacted me with a recording rather than that new individual contacting me in person. What the xxxx?!I don't know how to get off their calling list so I can stop being harassed by their frequent phone calls.

family guy

Sep 29, 2015

We have bought cars through the years, and inevitably the same thing always happens:1) Lack of transparency on the deal - always leaving you wondering if you overpaid2) Disappearing dealers - as soon as the paperwork is signed, it's clear you have no leverage.and they are no longer interested in you other than your getting off their lot. 3) High pressure - not giving you time to think about all that's being thrown at you4) Lowballing of your trade in - leaving you with no idea where the number comes from5) Looooooonnnngggg periods of sitting at the desk while the salesman disappears into some smoke filled room to contemplate your latest request and come back with something higher....This dealership is the first time I've had such a GREAT experience. (Thus it is also the first time I have ever written an online review.) Here is what made it great:1) Bob was very patient with us as we looked at car, after car, after car....in the lot. 2) Keith (who was appraising the old car) gave me the good and the bad of the cars in the lot and made me feel like he understood our situation completely; why we were trading, what we were looking for, etc...3) In negotiations, they showed me what they paid for the car I was buying and what each of the last 5 cars similar to mine were sold for at auction. It made me comfortable that my trade in was being evaluated fairly and that my price wasn't being excessively marked up. (We bought used).4) When we got to a final point in the deal - there was no "if I make this last concession, do we have a deal?". Instead it was, "OK - I'll do this - but it's as far as I can go. I'll leave you two with time to talk it over".5) AFTER the deal was signed, Bob was still there! We were missing a couple things (like a remote control for the DVD player, and he scoured the lot and found one). He did this 2 or 3 times AFTER we had signed!I've recommended this dealership to no less than 5 people since we left. I'll find a way to buy my next car there too. It was just better than any other experience I've had buying a car.

scarletrogue

Aug 27, 2015

Should have checked Yelp before buying at Gold Coast Cadillac. Five one-star ratings-now six- out of thirteen. When there are many one star and several five star, that means the dealership is doing damage control by having people post positive reviews in order to manage their reputation. This is the car dealership that gives dealerships a bad name. My bad. Fancy facilties and pretentions means nothing. My experience and issues: First and foremost, was sold a vehicle off the lot with drivetrain/transmission issues.Sales Experience: Saw a used Ford Edge online at a decent market-internet price of $10,495-marked down from $14,995. The vehicle is not certified and did not come with a warranty, at least, without purchasing an after-market one that Gold Coast pushes. Vehicle is clean and in good condition. Transaction took over two hours, and it was a cash transaction. I also traded a Jeep Liberty at $1500-$2000 below market value, which will likely be sold at auction for $4000-$5000 (I donated a previous Jeep and received a $4600 credit for a vehicle with 60,000 more miles and worse shape) but, justed wanted to faciltate this transaction and make it as painless as possible. In a total rookie scenario, another Gold Coast salesman showed my car, test-riding it with other buyers as I was signing the papers! I mentioned it in to my salesman Jordan in front of the other salesman and asked them to refrain until our transaction was completed. No dice. The other salesman continued to show the vehicle throughout my transaction until nearly done, 40 minutes later. My salesman Jordan, at Gold Coast for three months-(and showed it) though he was nice enough, only apologized near the end of my transaction-too little, too late. Placing a "sold' sign in the window early on, and if need be, removed later, would be appropriate. How a dealership can demonstrate unprofessional execution of a sale, totally unaware of their surroundings and appropriate behavior is astounding. Nonetheless, I was willing to overlook poor execution.Post Sales Experience: Most importantly, the vehicle has transmission issues. Test driving the vehicle, Jordan pulled the vehicle perpendicular to, and not into parking space. Test driving was done driving forward only. After leaving the dealership and using reverse, the transmission loudly bangs into reverse from park, and slips from 'drive' into reverse. I called Gold Coast before I arrived home to make them aware of the situation. Jordan did not seem surprised and did not ask any questions about what happened or if I wanted to bring the vehicle back to have it checked. Nothing. I sent follow up emails that night to the internet manager, sales manager and Jordan asking to inspect the vehicle. A couple days later, I was contacted and set up an appointment to have the vehicle inspected. In the meantime, I checked online regarding this issue with the Edge. The problem with the transmission is rampant. Pages of complaints on various automotive forums, causes ranging from sensors to Transfer case (PTU) issues.. Service Experience: Brought the vehicle in, service dept was pretty efficient, and gave me a loaner. I returned the loaner washed, vaccumed and with more gas then I received it. After six days, I got the car back, a sensor replaced. Trans still bangs into reverse and hesitates while the engine revs and does not move into reverse gear. I scheduled an appointment online for today. Test drove the vehicle with a tech and verified the issue. After a lot of service, sales and manager-types going back and forth with each other, their genius assessment was that the banging into reverse and not engaging into reverse gear is normal. Um, I'm no mechanic, but, that's never normal under any circumstance. And, it's a cliched', bogus response by dealerships looking to avoid culpability, and added expense, to claim that a problem is "normal". Their staff; Art in service, a service manager, sales manager, and lord knows who else, punted and blamed Ford. They allege they sent the vehicle to Ford, and said this behavior is normal ,and, if Ford states it's normal, that's it. There's nothing they can do. But hey, if I wanted to buy a service contract..........Shady. They already made approx $4000-$5000 in profit on this transaction and are greedy for more. And, get this: Their final suggestion was to advise me to drive the vehicle a few more days because sensors need to "adjust to my style of driving, and then call them back if issues persist. That is laughable.Buyer Beware. All a customer wants from a local business is a fair deal, good service and to feel good about their purchase. In my business, I happily refund if a product disappoints a customer, and never hide behind protocol, even if it means making no profit on the transaction. I will call back in three days when the trans does not magically fix itself. If Gold Coast steps up and fixes the problem, I would happily edit this well-deserved review and avoid escalation. I don't see it happening, though.UPDATE: A follow up on Gold Coast. They become more incompetent by the minute. Called back the service department today as requested by them to inform them of the status of my faulty drivetrain, and if resolved itself. Which of course, it didn't. The woman that answered the phone was completely confused, unhelpful and didn't even try to listen or understand after I explained the reason for my follow-up-twice. "I don't know anything about that". Here's a hint to people in the service business on how to properly deliver customer service: "Let me see if I can help you with that". What is your telephone number? Your name? Okay. I see you were in twice this past week. Let me put you in touch with the service director". Clueless and bad listening skills are not attributes of a good service team. Embarrassing. Oh yes, sent an email to the sales manager and service director early this morning asking where we are moving forward; no response. Stay away. Consumers deserve better

Martin

Apr 23, 2015

Great service only issues was pricing. Was charged for syn oil instead of regular oil. Bill was fixed w/o issue after I pointed it out.

Barrett

Apr 22, 2015

Been going to Gold Coast for over 5 years purchasing multi cars during this period. All are responsive, professional and knowledgeable, would not hesitate continuing my relationship and recommend to others

Joseph

Apr 22, 2015

Warm welcome, in and out in about 1 hour. All employee's are friendly and helpful, workmanship was good and its just a great place to do business.

jimfar123

Apr 18, 2015

Been a loyal customer of Gold Coast Cadillac. Have bought a car twice from them. Year before last and back in October. Bought car in today 4-17-2015 to have them look at a rattling noise on rear passenger side. I come back and pick up car and to my surprise their is a 8"-10" vertical crack on passenger side of the windshield. Called them right back and told them and was told to come back so they can look at it. Service person also said he would check to see if it was noted on paperwork when tech did a walk around. Supposedly nothing there cause didn't say there was. Service manager came out to look at it and he said " oh that was there this morning when we did ride along to hear noise car was making". I know very well there was no vertical crack of that size on my windshield because I am a stickler for things like that and would have noticed it especially since it's very noticeable. Service manager came across rude didn't want to hear it being anything to do with them. So now I have to pay a deductible to my insurance company to have this repaired. Very poor business practices and I will make sure to tell this story to as many people as I can to let them know they are not to be trusted w your car when dropped off with them. So besides the out of pocket expense they are calling me a liar. Wouldn't recommend them to anyone.

Joseph

Apr 17, 2015

Dealing with George Zeigler was a good experience. He worked my deal through email and the phone. I did not have to spend hours at the dealership. When I made the purchase I was done quickly.Thanks Gold Coast!

Donald

Apr 11, 2015

No hassle it was a pleasure. This was my second experience and I will be back for a third. Jerry and George where excellent people to deal with.

Cynthia

Apr 10, 2015

I stopped in to ask a question, and left with an oil change AND my windshield wiper fluid hose was fixed, too!!!

Efrein

Apr 10, 2015

I was very pleased with the service I received. Especially, how everything was handled hassle free and in a timely manner. Thank you for the great service and support.

Stephanie

Apr 8, 2015

Every single interaction I've had since purchasing my car has been positive. It's truly been a pleasure. Thank you so much!

Michael

Apr 4, 2015

I was in and out quicker than expected. I brought two Time magazines with me and I didn't even finish the first one.

Donald

Apr 3, 2015

had a 7:45appt..Greg G. processed the check in..he went over what was going to be done to the car based on what I wanted and his recommendation for change of cabin filter. Waited for the car which was done in 1-1/2 hous. Very pleasant experience.

Kathleen

Apr 3, 2015

I was amazed when I arrived and no salesman rushed to see me. I went to the customer service and was introduced to Gary and the whole process took only 4 hours. Both my wife and I have bought and leased vehicles and never experienced how quickly and efficiently the whole process of this matter took. I would recommend the leasing of my new Cadillac. We took the car out for a test drive, sat down and talked about the figures and were completely satisfied with the whole experience. We will certainly recommend Gold Coast to everyone. And when the my wife's lease if up, we will consider buying said vehicle or leasing another Cadillac.

Dominic

Apr 2, 2015

I was warmly greeted upon my arrival. I was advised my car would be available in a matter of hours and it was. I received a telephone call, picked up the car and the service I requested was performed.

Yvonne

Apr 1, 2015

I think Gold Coast Sales AND Servive are the best. I have purchased 4 Cadillacs from them and had all 4 serviced by Gold Coast and I'm still here. I recommend them to friends often.

Dorothy

Mar 28, 2015

Each and every time that I have brought my Cadillac in for service it has been an excellent experience. Everyone I have dealt with has been very professional and knowledgeable. I would gladly recommend Gold Coast Cadillac to family and friends.

Eli

Mar 28, 2015

I cannot believe how wonderful customers of Gold Coast are treated. It is truly amazing! This dealership redefines how customers should be treated!!!!!

David

Mar 24, 2015

I hit a pothole the evening before as a result I had a flat tire. The next morning I drove to service at 7AM without an appointment. I explained what happened and asked if they could fit me in as the car was not drivable. Service not only checked / replace the tire but fond the time to do an oil change and a 4 wheel alignment and return my car to me by 4pm the same day.

Paul

Mar 24, 2015

it was quick and easy. Did most of the work on the phone and made the experience great. I love to buy cars but not sit at the dealership for hours. I like to do all of the prep work ahead of time. I want to thank the team for supporting this

Barbara

Mar 12, 2015

It's always a pleasure coming into the Service Dept (Sales too!). I'm greeted promptly, treated with respect, and all of the Service Advisors listen and show concern for whatever I'm asking to be done. You truly do set the "Gold" standard for customer service and a wonderful experience.,It's always a pleasure coming into the Service Dept (Sales too!). I'm greeted promptly, treated with respect, and all of the Service Advisors listen and show concern for whatever I'm asking to be done. You truly do set the "Gold" standard for customer service and a wonderful experience.

Brian

Mar 6, 2015

Everyone in the dealership was polite and professional. We dealt with Gary alexander and mostly the dealership manger Steven which was extremely helpful, well spoken and straight to the point which I greatly appreciated. In the service department Crystal Was extremely helpful, friendly, right on top of things. I drove into the Garage she had all my information ready as soon as I stepped out of the vehicle. She even went above and beyond to see if my plates were in, I did not ask Crystal to do so, she took it upon herself to check; which I thought was Amazing. Overall an excellent experience.

Laurie

Mar 3, 2015

They always service my vehicle in a timely manner and check things to make sure all is well and advise me if there is any problems.

William

Mar 3, 2015

Dealership is clean, inviting and impressive. The lounge is stocked with amenities while you wait, and the personnel are polite and willing to help. Messrs. Harvey, Friebott and DeRonde made my experience enjoyable, and a good deal to boot.

Robert

Feb 28, 2015

Had appointment for an oil change, took 11/2 hrs. Just because GM is paying, still it should be completed in 1/2 the time.

Maureen

Feb 25, 2015

Everyone was so helpful. I changed the appointment 3 times in one day, yet I was met with only kindness and professionalism. The maintenance took a very short time. It was an excellent experience.

Anita

Feb 21, 2015

Had routine oil change that needed to be done, also had to have part checked/replaced due to SRX recall notice received and wiper blades replaced that never really worked properly since I leased the car. All was done in a very timely fashion, service personnel were very pleasant as always. Great experience. Thank you!

Lawrence

Feb 20, 2015

Our salesman, Mr. Hyman, was extremely helpful and knowledgeable. The entire purchase process was easy. We are delighted with our new Cadillac vehicle.

Teri

Feb 20, 2015

Great experience as always. Although I was just in for an oil check and tire rotation, I particularly was impressed with the fact that as soon as I brought the car in, someone was under the hood immediately and brought the battery charge to attention and asked for that to be checked....very pro-active. I had a few other issues that I asked to be checked and all went very well.

Michael

Feb 15, 2015

Good work, except they day light bulb failure and when discovered by gas station attendant, were too busy to correct . Required another visit. Lack of proper response.

Anthony

Feb 13, 2015

Friendly, accommodating, easy to schedule. I have been a happy customer for over 15 years. This is our third vehicle from this dealership.

Lucille

Feb 13, 2015

Both Ryan Hills and George Freibot are wonderful people to deal with. They are both helpful, understanding of my needs and very personable.

Karen

Feb 11, 2015

You have a great staff at Gold Coast!I do believe I need to return though. I've noticed a chugging sound as I drive & slow down since I was there on Monday.

Monet

Feb 11, 2015

Best mini bagels in Monmouth county! Great coffee and water. The service and sales staff all know me by my 1st name and are so sweet!

Thomas

Feb 8, 2015

Gary was great, polite, empathetic and professional. The waiting room is very comfortable and inviting. Most importantly my vehicle was completed in less time than anticipated.

Helen

Feb 5, 2015

As always, the service at Gold Coast was phenomenal! They listen to your requests, while work is done in a timely manner and is complete! All of this while making sure you have coffee and donuts as you get the morning news!

Ahmet

Jan 29, 2015

My expectation were exceeded by the level of service provided by this dealership, I also want to take this opportunity to give a special credit to Bob Foster, whose level of dedication has no precedent.

Elina Duranovskai

Jan 29, 2015

I want to take this opportunity and give proper assessment to this dealership for handling my recent purchase of 2015 Cadillac Platinum ESV. I stared looking for this vehicle in September 2014 immediately after receiving an email from Cadillac notifying of the release of Platinum edition. I spoke to every dealership within 150 mile radius of the delivery location. Dealerships provided different and usually conflicting information regarding availability and features of the car. After I spoke with customer service at Cadillac call center, I felt confident proceeding with the purchase from Gold Coast due to precise information, correct timing and its salesperson, Bob Foster, was the only person who was able to provide pricing. I placed an order by giving a small deposit via credit card. Bob Foster continuously provided me with updates on the order, until finally I got an email from him advising that my car was heading to the dealership.Upon arrival, the transaction has handled within 2 business day and my car was delivered complimentary to the desired destination. At the end of the day all dealerships sell the same cars, however if you want fast, reliable, honest service I highly recommend this dealership.I also want to say a special thank you to Bob, for answering 100+ questions, for not pushing the sale, for staying on top of my order, for sharing information regarding incentives, for taking my calls late at night, for going an extra mile to need my ever changing needs. The level of service exceeded all of my expectations, and Bobs dedication and commitment have no precedent!

Wayne

Jan 24, 2015

this was the first time i purchased a car that did not seem like an adveserial experience. Jerry is a thorough, informative sales rep for you and Grace explained every feature so well i am using items that i would never use in the past. Besides the managers thanking me for the purchase the car is great.the day we bought it we toke a ride to Harrisburg pa and it was like sitting in my Lazy Boy.

Robert

Jan 21, 2015

Very easy to work with the people in service, always kept informed of progress of car service. Courteous, pleasant experience.

Eli

Jan 16, 2015

Usually buying a card is a nightmare. This was quite the opposite. I will ONLY buy from Gold Coast in the future.

Freda

Jan 15, 2015

Dave hyman the best person and salesman....2nd time that im leasing...u have the BEST customer service...the best..i tell everyone...thats why i came back...AND DAVID HYMAN IS GREAT

Paul

Jan 12, 2015

escalade had to be ordered we wanted a certain color George took order and keep in touch with updates till delivery

Patrick

Jan 8, 2015

I always have a pleasant experience at Gold Coast Cadillac. I had a problem with a vibration in the dashboard of my vehicle and it was attended to but the problem was not resolved.

Imran

Jan 7, 2015

I have dealt with Jerry Cotter now for 12 years and this is the 5th Escalade we have purchased through him. Jerry is the reason we keep returning.

Gerard

Dec 30, 2014

I had to return after a recent service (oil change & tire rotation) to have the TPMS reset. Came in on a Saturday and work was completed in about 10 minutes. I understand this can happen during a tire rotation and was not upset with the return trip at all. Thanks for the continued great customer support (and another free car wash)!

Randi

Dec 30, 2014

very friendly, went over everything I needed done and mentioned another area I would need at this time...waiting room is great--- told me how long i would have to wait and it was slightly less time

Constance

Dec 28, 2014

As usual you staff is your strength. Everyone is polite friendly and qualified. I'm a happy camper with Gold Coast maintenance.

Barbara

Dec 23, 2014

I brought my car in for a routine visit, completion of a recall item, requested a front-end alignment because I'd had a very hard hit on an unpaved hole in the road. That turned into 2 wheels being bent, needing replacement. It sounded like a daunting task that would extend into the Christmas holiday but with the combined efforts of my Service Adviser, Amy Kemper, and my insurance company, it was resolved and I had my car back in a few days. It was an expensive experience because insurance didn't cover it all but it was resolved quickly and 100% to my satisfaction for which I'm grateful.

Harriet

Dec 18, 2014

Always good, which is why I keep coming back - even though there are 2 other Cadillac dealers in closer proximity to my home.

Jerry

Dec 15, 2014

This was my first service visit with my (recently purchased, used) 2010 CTS-4. Mike Levin was very professional, courteous and knowledgeable. We talked about the pending service and a small oil leak from under the vehicle which was handled in a timely manner and under warranty. The auxiliary staff was also helpful and courteous. A very good experience overall. Thanks Mike!

Donna

Dec 12, 2014

I didn't need 3 emails, a text message, and a phone call all within 15 mins to remind me of my appointment. No one was there when I answered?

Michele Lynch

Dec 12, 2014

This is my first vehicle that I had leased from Gold Coast and I have to say how pleasantly surprised I am. I was not part of the purchasing process (as it was a surprise gift from my husband) but he said it was such a pleasure dealing with them. No hassles. I love the fact that I can schedule appointments via email. They even sent a reminder about my appointment. I had to have my windshield replaced and they set up loaner car right away. I always hated bringing my cars in for service but here at Gold Coast I don't mind. They are really friendly and nice. I have never leased the same vehicle twice (I like change) but I love my SRX and am going to be leasing a new SRX soon!

Carolyn

Dec 5, 2014

I am grateful that, though not requested, the employees gave me a loaner as they had judged the length of the service call to be excessive. Always kind and polite-really nice people to deal with.

Janice

Dec 5, 2014

just fine. Took a long time to test and find squeak in rear seats. My second of three Escalades with this problem. But, otherwise, just great. Amy is very personable and efficient.

John

Dec 5, 2014

Our years of dealing with Gold Coast have been excellent and we will continue to use the service department and purchase our cars at the dealership.

Steven

Dec 1, 2014

Had a oil change,tires rotated and a recall service done all this only took about a hour, wife and I had the rest of the day to start our holiday shopping great service the best so far. Thank you Gold Coast Cadillac.

James

Nov 30, 2014

At the time of service they offered other free services that I was not aware of such as replacement of cabin filter and engine filter. Both of which was covered under maintenance plan but I was not aware of such free service. The additional work took longer than expected and they offered to take me and my kids to the mall while we wait. Just so happened to be Black Friday and was really good idea and timing. They even called to tell me when my car was ready and had the valet service come pick us up in style. Thank you!

Lisa

Nov 28, 2014

My salesman is always doing a great job at making my car buying experience go smoothly and makes me happy!

Joseph

Nov 22, 2014

i was well taken care of - service was great and i very happy about the fast service-- service advisor was very helpful - it was a good experience

Debra

Nov 20, 2014

The service center is a pleasure to work with. They are knowledgeable and courteous. They recognize that my time is valuable and try to get me out as quick as possible.

Peter

Nov 19, 2014

I had a excellent experience, especially with my salesman, Tony Zaino he did a very thorough job in every area. I will defenitly be returning. Thank You Peter Buttitta

Leslie

Nov 18, 2014

Very pleased with your service. I do not live nearby, but as I was driving to visit my daughter in Ocean my change oil light came on. I brought my car in without an appointment and you were able to service my car.

Stanley

Nov 14, 2014

Mike Levin is an excellent Service Writer.. He is very knowledgeable and offers his expertise to assist the consumer in making the correct decision..

Robert

Nov 9, 2014

They are always a pleasure to deal with. Everyone is always so nice and gets me out of there quickly. Thank you..Have been going to Gold Coast for almost 5 years

William

Nov 6, 2014

Professional yet friendly service.Lovely setting ( for a dealership )Offered gold coast loaner car before I asked for one.Efficient & excellent repairs

Dennis

Nov 2, 2014

Service person was courteous and well mannered. Work was performed as described and car was returned earlier than expected. Very satisfied with my experience.

Linda C

Nov 2, 2014

This is the 4th CTS we have purchased from Gold Coast. My husband is extremely fussy about larger wheel sizes and chrome rims. Bob Foster works tirelessy to find us exactly the car we want. Love my new CTS!

Stuart

Nov 2, 2014

They were attentive and friendly. Mike called me with updates and the car looked terrific when I got it back (because it was detailed). They gave me a brand new car as a loaner and we didn't want to return it!

James

Oct 31, 2014

The appointment time was adhered to, the reception desk was manned by a polite person, and the repair was promptly taken care of. As an added bonus, we were pleased to receive a free car wash voucher.

Philipp

Oct 31, 2014

(ladies first) Lynette Scarantio, Appointment Coordinator,Gary Gritschke, Assistant Service Manager, Matt Hopkins, Roadside Service, I have dealt with these people. I must give them all SIX stars. People like this is one of the reasons I keep coming back to Gold Coast Cadillac. I have purchased Cadillac from other dealers , they were not up to your standards.

Charles

Oct 30, 2014

Everyone at the Gold Coast Dealership was very friendly and helpful including the Dealership Manager, Receptionist, Sales Personnel and Support Personnel, who all came over and greeted my Wife and myself and made us feel very comfortable. I wish to commend our individual Salesman, Tony Zaino, who listened and answered all our questions in detail and went out of his way to make us feel at home and confident with our choice of purchase. This is the second Cadillac SRX that I have purchased at the Gold Coast Dealership and I was very satisfied with my initial purchase in 2010. I would also like to commend Kelhi Costello, for contacting me via email and telephone, to keep me informed about the choices and incentives that were available to me at Gold Coast. I am very satisfied with the Gold Coast Cadillac Dealership and with my purchase of my 2015 Cadillac SRX and I will be returning for future purchases

Kenneth

Oct 29, 2014

With all the ups and downs regarding the repair of our car, Gold Coast went out of their way make the experience smoother from the loaner car to making the next payment as well as Gary calling us everyday with updates. Thank you...

Sharon

Oct 28, 2014

Scheduling the appointment was easy and the staff was very pleasant. Amy the advisor was knowledgable and helpful. Great experience overall. Gold Coast should be very proud of their team.

Jacquelin

Oct 27, 2014

Jamie , one of your sales managers is the best .He took care of problems I had with my car with great satisfaction. He is an asset to your company and your customers.

Eugene

Oct 24, 2014

Due to my current situation I felt I would be unable to Lease another Cadillac. I contacted Steve from Gold Coast he said to give them some time to work out numbers and he was able to fit me into my payment. Now that's a dealership.I would recommend this dealership to anybody looking for a great deal any friendly and tremendous work team.

Barbara

Oct 23, 2014

My service advisor Ryan was the most professional person & took the time to advise me of other things that needed to be attended in addition to the recall which was the primary reason for my visit.

Robert

Oct 23, 2014

Gary is a wonderful service manager. Apointment was made easily, kept promptly to apt. time, and out is quick time. Car rides excellently.

Peter

Oct 22, 2014

Met with a Friendly Smile and really car about your needs. Car finished very fast. Service Tec was very nice and helpful.

Dorothy

Oct 13, 2014

Amy Kemper in Oakhurst was terrific She greeted us with a warm welcome, knew exactly what to do, and helped my Mpm thru the entire process. I cant say enough positive thinga about Amy. She is a pro

Mark

Oct 2, 2014

Gary Alexander is the reason I have leased 2 srx's from Gold Coast. He is informative and direct and put together the cars that I requested

David

Oct 1, 2014

The best part of the service this time was Franca. She was pleasant and went above and beyond to get insure that my car was done the same day. She has a great attitude and you can tell she likes what she does. Luis was also very nice and helpful getting me setup with a Loaner vehicle. I do have one suggestion. I understand the free certificates are given out for a car wash across the street. I think it would raise the level of Customer Service if after getting service done your car was washed and vacuumed; even if it is just a spot cleaning. I had a Honda dealership that used to do this and it was a very nice touch and has stuck in my mind as a little something extra to differentiate themselves from the competition.

Harry

Oct 1, 2014

.Asst. Service Manager Mike Levin assisted me with my service. Mike called me throughout the service keeping me in loop as to the repair timetable. Gold Coast is my Cadillac dealer forever. Harry

Gerald

Sep 25, 2014

I have been dealing with the dealership for many years and never had one problem at all!!!! everyone is great, and treat me as if iam the only one there. I travel from staten island to long branch and pass many dealerships, well worth the trip !!! thank you Gold Coast .

Anthony

Sep 19, 2014

Your Service Department is second to none. True professionals.Thanks for the Coffee and Bagel. Also thanks for keeping your rest room spotless!

Stanley

Sep 18, 2014

The assistant service manager, Gary Gritschke did an excellent job in completing the service issue in a quick fashion. He was extremely courteous and helpful.Stan Stern

Kevin

Sep 17, 2014

Mike Levin is the man! no problem is ever to big or to small to handle. Mr. Keith Harvey(the owner) always makes himself available to all customers. they always make you feel right at home. The best dealership bar none.

MarkStig

Aug 9, 2014

Gold Coast is a great dealership. I've purchased 3 Cadillacs from them and have taken my cars to them for service exclusively. They have very responsive service and sales departments.

Anthony

Jun 26, 2014

Brought my ATS in for servicing. The car and I were treated with the utmost respect and care. It's my pleasure to be a repeat customer!

Jla29

Jun 25, 2014

I originally bought a used Yukon Denali from Ryan and the dealership a few years ago. I was impressed with the friendliness and enjoyed the hospitality of staff then and was even more impressed this time around. My father and I went other places to do a two car deal and no one was able to come close. I ended up trading in that Yukon Denali for a 2014 CTS and my dad traded his 2012 CTS for a 2014 XTS. Steve and Ryan gave me the no bull pricing and made it very easy to understand what BS other dealerships were doing and I am very appreciative of that. They worked with me in order to make this two car deal work for the both of us. I shopped here in the past and will guarantee my father and I business in the future. Next up, Moms time for a new car and I can tell you they will be receiving that business as well.

Sharon

Jun 21, 2014

This was the easiest process that I have ever encountered in leasing a new car. Chris Foster was a pleasure to work with, and made my experience pain free!!!

Helayna

Jun 20, 2014

It was a wonderful experience and I keep coming back to do business with the amazing sales rep that I work with-very professional

Jerome

Jun 20, 2014

What a great experience and knowledgable service managers and technicians. I also appreciate the courteous service of the loaner car as well as the delivery of my serviced vehicle. Gold Coast Cadillac is by far the best dealership I have ever worked with.

Sanford

Jun 20, 2014

Gold Coast is the finest dealer I've had the pleasure of associating with. The service is tops, professional, caring and repairs everything correctly the first time. Art Miskin makes my visits a pleasure and I travel an hour to get there.

Thomas

Jun 18, 2014

WOW Great job!!! got me in and out with the right price . Had the color and model instock. Explained everything to us about the car. Salesman was great he didn't know Im the owner of a autobody repair shop for over 25 years and didn't try to mislead us in anyway. Thanks Tom Terranova Old Bridge/Monroe Collision Center.

Robert

Jun 13, 2014

all went well. was very satisfied with the loaner car we were given and were kept abreast of all that was going on with my car.

Rita

Jun 12, 2014

I thought the staff was knowledgeable and friendly and I did receive a loaner car........but since I am coming from Staten Island I would have liked service on Saturday as opposed to having to take the ride back and forth.

Carol

Jun 11, 2014

Great salesman, terrific service dept. (you will probably never see the sales person again but you will see these people a lot!) and the manager of the dealership stopped by to make sure I was happy with the sale.

Rocco

Jun 10, 2014

I stopped by the service area unscheduled for two serious problems with my tires. As always Mike L. was very gracious, took my car in and had both problems resolved. You can't get better service than that.

Roger

Jun 9, 2014

AMY WAS PERFECT IN EVERY WAY AND I HOPE THE NEXT TIME I VISIT SHE WILL BE AVAILABLE TO TAKE CARE OF MY VEHICLE. R, L, BABSON

Lynette

Jun 7, 2014

My salesman was extremely professional and went out of his way to make sure I was buying the right car for my needs. His friendly personality was a definite plus in my decision to buy a Cadillac, I went into the dalerhsip just for a test ride and left purchasing a car!

Christina

Jun 6, 2014

The customer service department staff was very helpful and kept me informed of my car's status. I just felt the cost was too high for the services provided.

Stanley

Jun 5, 2014

Service advisor, Mike Levin and service manager, Steve Ferraro resolved my problem quickly and in a professional manner. As in the past, the service was excellent.Stan Stern

James

Jun 4, 2014

Service & sales (particularly Bill Murphy in sales) is, have always been, exceptional. I drive an hour + to have Gold Coast service my car. Always recommend Gold Coast to friends thinking about buying. Good deals make and keep good friends.

Gloria

Jun 2, 2014

Deal was exactly as specified in telephone calls with salesman prior to our only visit to the dealership. Smooth, trouble-free transaction.

Nicholas

Jun 2, 2014

No problems all went well. the people at Gold Coast are great as for me it's the #1 dealer in America......

Terrance

Jun 2, 2014

Bill Murphy always makes are experience at Gold Coast smooth, pain free and enjoyable it is our fourth car we have gotten through Bill and Gold Coast.

Bobbie

Jun 1, 2014

The service was beyond outstanding!! It is a shame all dealerships don't possess the same level of excellence. My advisor was very friendly and made sure I left with everything I needed. I love Gold Coast.

James

May 31, 2014

It was a great car buying experience. There was no pressure just reassurance during the entire visit. It could not have been a smoother transition.

Walter

May 31, 2014

I have owned 7 brand new Cadillac's since 1995. I purchase from Pine Belt Cadillac because they always do better then Gold Coast. However I would like you to know I ONLY and ALWAYS get my Cadillac's serviced at Gold Coast. Your service department is second to none. Thank you and keep up the good work!

Peter

May 28, 2014

Gold Coast and Gary Alexander are always great to work with my car purchases. This was my fourth car leased from you and haven't experienced anything that was negative or would cause me to use you in the future.

Erin

May 27, 2014

The Service Dept is excellent. Fast, polite, clean. I always have a good experience there. The Sales Dept, however, is not customer friendly. I had a horrible experience with Bob Foster. He was rude and would not help me look at my options for when my lease is up March 2015. He told me I could not get a good deal on a CTS coupe and would have to get the sedan, which I did not want. Because of Bob, I would not send anyone to Gold Coast Sales Dept.

Deborah

May 24, 2014

I've never had a better car shopping experience than at Gold Coast Cadillac in Eatontown, NJ. This dealership creates a very relaxed and pleasant car buying experience.

Joyce

May 24, 2014

Always a pleasure! I accompanied a friend recently who was car shopping - for a different brand of vehicle (Hundai) .... and all I can say, for all 3 dealerships we visited... the experience was absolutely horrendous! And then after he made a purchase... it was even worse! It really made me appreciate even more the value of your customer service, regardless if Sales or Service. Everyone at every level at Gold Coast is professional, courteous, and keeps it real. Thank you for giving me the comfort of knowing when I go to Gold Coast, the experience will be pleasant.

Richard

May 21, 2014

was in for oil change/tire rotation. service advisor told me there was a recall notice just issued and that was taken care of within the specified period of time. was able to wait in a comfortable lounge.

Steven

May 21, 2014

Salesman was very knowledgeable willing to find the right car for us. Gold coast had every color and style cadallic you could imagine. We are very happy with our new car thank you steve neglia.

Richard

May 19, 2014

The people are very polite. I was used to the Lexus experience across the street, where they wash and vacuum the car before you pick it up..... as opposed to a car wash ticket..... To your credit, the people treat the car with respect, so it was as clean as I left it there. All things said, I am satisfied with the service provided, and the car was ready when promised.

Rocco

May 19, 2014

I had a complete general service performed on my Escalade and everything was perfect, from making the appointment to check in to timely completion of the work. An excellent appointment.

Frank

May 17, 2014

Just a routine maintenance check-up: oil change, wiper blades, tire pressures, etc. Advisor "Amy" was outstanding. Total experience was great - fast, courteous, professional

Gerald

May 17, 2014

My contact was Gary. He checked me in and kept me apprised as to what had to be repaired. He is very professional.

Harriet

May 17, 2014

Totally satisfying. There is another dealer less than half the distance from my home, but I travel the extra miles because my experiences have been so much better here.

Raymond

May 16, 2014

George and Chris were excellent and made the lease purchase of our new Cadillac CTS very easy. We knew it was coming soon, but the deal that was offered to us was one that we could not resist. We loved our 2011 CTS but the new 2014 CTS has every thing and more on it. The color - Majestic Plum Metallic is undescribable!

Richard

May 16, 2014

Gary who I worked with is alway friendly and professional. It's a pleasure to work with him and the rest of the staff.

Barbara

May 14, 2014

I always have a great experience with the service department-this is my third Cadillac and I wouldn't go anywhere else for service!

Paul

May 13, 2014

I did most of negotiations and dealings on the the phone which was awesome since i was turning in a lease for the same car and i work two jobs. chris was awesome, will definitely recommend to all.

Kerry

May 12, 2014

Tony was very professional. He got the job done and took care of all my needs. I am 100% satisfied!

Thomas

May 11, 2014

I dropped my vehicle off because of a faulty seat heater. I was given a great loaner vehicle and treated very well. The issue with the seat heater was unidentified and an attempt at rebooting the seat module was done in hopes that it created a fix. It is unclear if this fixed my issue yet, although I was treated with express professionalism.

Frank

May 10, 2014

Gary Gritschke,Asst. ServiceMgr, was my contact during my visit. He is very professional and answered any questions I had. He is a valueable asset to Gold Coast

Michael

May 6, 2014

the dealer gave me the roadside service number. I called and scheduled roadside service. The serviceman showed up a hour before schedule. I hardly waited. It was great. In two minutes he had me on the road once again. Thank you Gold Coast!!!

Scott

May 6, 2014

very positive but as a 3 time customer I would like to help you advertise with one of your hoodie sweatshirts as a gift

Natalie

May 3, 2014

Came in early for my appointment and they accommodated me with no problem. My service rep, Dan, was nice and pleasant.

Thomas

May 3, 2014

Jerry Cotter was the sales person. The sales experience was very relaxed without pressure. Eric who explained the features of the car was very patient and knowledgeable.

David

May 2, 2014

The team was very through, efficient and knowledgeable; all went smoothly from the paper work process for the new vehicle and my trade, to the review and explanation of the addition program options (interior exterior protection, wheel and tire program, etc) and the walk through of my new vehicle explaining the features, their settings and use. The purchase of a new vehicle was a completely pleasant experience.

Richard

May 2, 2014

greeter at middle lane was great. he's a keeper. said car would be done in a hour. chatted with your best salesman bob foster for a half hour and my car was done in 35 min. what more could I ask.

Robert

May 2, 2014

Very professional and personal experience. My issues were dealt with completely and with concern. My service adviser Dan was extremely knowledgeable and attentive, while being polite and personable. I was impressed with the way my concerns were addressed and the no hassle comprehensive Cadillac warranty coverages afforded.

Ann

May 1, 2014

Mike Levin is great! He kept me informed about the progress on my car & the transmission issues that have taken place for the past 2 months.My concern is that after the new transmission was put in this winter, the car has been in two additional times with transmission issues. Even though the transmission is warranted for 3 years, it has experienced 2 repairs since it was originally fixed & I think more time should be added to the warranty.

Robert

May 1, 2014

It was a pleasure dealing with Gary Alexander. It was the easiest, no pressure, car buying experience I've ever had. Considering I've bought 30+ cars over a 55 year period, I would say Gary deserves a raise for being a true gentleman througout the whole process

Angelo

Apr 30, 2014

We always have a great experience at Gold Coast and Jerry Cotter is always so helpful that's why we always return

Nicola

Apr 30, 2014

Each time that I have brought my car in for service, it has been a pleasant experience. The writers are very pleasant and ask if there is anything else that your are concerned about the car. The waiting area is comfortable and the coffee and bagels certainly add a special touch. The car is usually completed when they said it would be and you leave Gold Coast with a good feeling.Thank you,Nick Sciarrilli

Raymond

Apr 30, 2014

All personal were courteous as usual and the car was ready in a short time. The wait was not difficult as the TV had my favorite morning show on - The Today Show.It would be nice if the survey was addressed to the person who actually brought the car for servicing. Ray has not been to the dealership since he leased the car for me. I bring it for servicing and respond to your surveys and other questions. Charlotte Visbeck I love my car!

Robbin

Apr 30, 2014

I had a leak in my car and my headliner (rear) was getting wet and stained. I picked up car after two days and the headliner was still stained. I showed the service man & they retook the car and cleaned it while I waited. I was glad, I live an hour away. Don't know if leak is fixed as of yet. its raining today, we will see.

Susan

Apr 26, 2014

My car was recalled for something to do with brakes. They fixed it in a short amount of time. Also, there was a squeaking coming from the lights in console between sun visors. The mechanic took it for a test ride, determined where squeak was coming from and fixed that.

Joe

Apr 22, 2014

Great atitude in the service area, Gary Gritschke is the major player to make sure all aspects of the srevice are taken care of.

Christopher

Apr 21, 2014

my water pump needed to be replaced on my 09cts . they were able to take me in right away and had the car fixed the next day. everyone was very friendly and helpful. my only issue is that a loaner car should have been offered as the car had to be kept overnight.

Thomas

Apr 21, 2014

Called late on Thursday because of a newly discovered tire problem and need for alignment. The dealership accommodated me on short notice Friday morning and I left for a week-long road trip Saturday morning. All went well.

Paul

Apr 18, 2014

We had a great experience with Gary. He is very knowledgable and made us feel at ease and confident that we were in great hands. Oh, and the showroom looks great!

Frank

Apr 17, 2014

Always a pleasure to visit Gold Coast! Service is excellent and the people friendly and knowledgeable.Mike was of great service to me - as always.

Gina

Apr 14, 2014

Erin was great, she informed me everyday the status of my car. Service manager great too. Was happy everything was under warranty.

Lawrence

Apr 10, 2014

Great experience buying my new 2014 SRX from Jerry Cotter. He did a great job and he made the experience very much enjoyable for me.

David

Apr 9, 2014

A loaner car was not available for me. The Gold Coast Service team was able to take care of my service requirements (I believe by temporarily putting 2 technicians on my car to complete the maintienance) and got me out the door in time to make my appointment.

Donna

Apr 9, 2014

Friendly and attentive staff! Every employee helps make that dealership go round and that takes a team effort! Thank you for making this a smooth and fast service date! In and out! Thank you Gold Coast!

Leslie

Apr 9, 2014

I called for an appointment in the morning and was able to bring my car for an oil change and tire rotation at 10 am the same day. I left my car to be serviced and received a call that it was ready to be picked up by 1:30pm. I was very pleased with everything. Thank you.

Philipp

Apr 9, 2014

The people at the service center are great. They could not do more for you. It's not the big things, but its the small things you don't find to day. That one of the reasons I keep coming back to buy another Cadillac. from Gold Coast.

Raymond

Apr 9, 2014

The service department went above and beyond to make sure every issue was addressed in a professional and timely manner.

Randy

Apr 8, 2014

Gary Gritschke is the best. He always takes care of me. It was just a regular schedules service for 50K but he makes sure my car is perfect.

Robert

Apr 8, 2014

Always a pleasure, Dan answered some questions that I had about my new XTS with ease. Was told how long it would take and as always they were terrific.

Michael

Apr 7, 2014

We had service done to the front end of our vehicle. We were given a loaner car for the night and the service was professional and courteous.

Joan

Apr 6, 2014

I was pleased with the service. I was greeted and taken care quickly. I was led to the waiting room and before I knew it the car was ready. Everyone was helpful.

Elizabeth

Apr 3, 2014

My visits to Gold Coast are always pleasurable. Your service personnel are professional, efficient and always wonderful aim to please their customers. Excellent dealership!

Peter

Apr 3, 2014

Knowaveable about everything concerning the SRX . Chris didn't stop until he got the deal done and then he helped me out even more by delivering my SRX to my house.

Lawrence

Apr 2, 2014

My experience was very good. Jerry Cotter was my sales consultant and he was great. He is a very nice guy with a great sense of humor, very honest in his approach and did his best for me to make me happy. A good part of the enjoyment of buying a new car was having Jerry as my sales person. Thanks Jerry for everything.

Janet

Mar 28, 2014

As always the Service Dept personnel were professional, helpful and polite. I will get another Cadillac when my lease is up.

Lindamae

Mar 28, 2014

Great service. I leave it up to the professionals on what needs to be done...and what can wait. I find that your technicians are always on top of things and for that, I am truly appreciative. Thanks.

Gary

Mar 27, 2014

I had a 9:12 scheduled time for an oil change and tire rotation. The service advisor Erin Wells was courteous and professional. All the work was completed and the vehicle was ready before 10:00. The owner always has a minute to stop and say hello.

James

Mar 26, 2014

Was good. Only problem was parts department sent wrong part or wrong part was in box so they had to re order. By time I got car back was 4 days later as opposed to one day.

Marianna

Mar 26, 2014

Your service writer was cordial and friendly. The waiting area was clean on the most part, but the area where the food was left on the counter (butter, cream cheese, crumbs) could have been attended to better. Also, why doesn't Gold Coast Cadillac have it's own car wash service on premises? They have plenty of property!

Steven

Mar 24, 2014

The service personnel were courteous and attentive during this visit. In comparison to other manufacturer's waiting area, this one is mediocre at best. Tables and a computer station would be more helpful.

Lori

Mar 23, 2014

The dealership is always accommodating, courteous, professional and provide the ultimate in customer service, too bad GM can't follow this model for their preferred customers.

Mary

Mar 22, 2014

The service people were great. So are the sales staff. I love everything about Gold Coast. I have been with them for years and will continue to be.

Janet

Mar 21, 2014

Gold Coast is an excellent dealership -- everyone is very polite and accommodating == from the moment you drop off the car to the moment you pick it up. Service representative was very pleasant and kept me informed during the visit of any issues.

Laurie

Mar 21, 2014

Just to get a new key. The PASS KEY insurance came in handy in this instance. According to the service department it was the first time they had to put in a claim. They did it quickly and efficiently.

Michelle

Mar 21, 2014

Buying or leasing a car is usually a stressful and annoying experience....but not this time. Ron was a great help with questions and concerns I had. Best car leasing experience.

Stuart

Mar 18, 2014

All employees were highly professional . I was particularly impressed when the technician took the time to explain all aspects of what would be done . This gentleman stepped in for Crystal and deserves recognition.

John

Mar 17, 2014

We just picked-up our 7th Cadillac. Over the years, salesman, Alan DeRonde has helped us with all 7. It is an absolute pleasure to do business with such a knowledgeable and polite man!

Johnny

Mar 15, 2014

Art Miskin; is a outstanding representative of your service department. One of the most courteous and helpful people that I have encountered. Thanks for a great experience.

John

Mar 13, 2014

Everyone was very pleasant and friendly. My only complaint is that there were errors on my bill (2) that I found. While these were taken care of very quickly, I should have never been the one to find them.

Charles

Mar 12, 2014

This is our 14th Cadillac. Most of them from Gold Coast.We only shop for our cars at Gold Coast because of the service we get there.

Sherry

Mar 10, 2014

We would like to express our gratitude for such a great car buying experience. We just purchased our third SRX from Chris Bruno. Chris' personality, honesty and professionalism is exceptional. We always feel that he truly cares about us and wants us to get the best deal possible. Because of our experience and great satisfaction with Chris we have referred several friends to him. One was in the market for a Lexus (the only car she would ever drive) until she met Chris. The day she walked into Gold Coast she left with her first Cadillac. She called to thank us for referring her to Chris. She was so impressed with him. Also, Dan McCabe is the best. He is very knowledgeable and always a pleasure to deal with. Gold Coast should be very proud of these two employees.

Willie

Mar 8, 2014

I've bought cars for over 40 years; Gold Coast Service Dept tops all the service departments I've had experience with. Dan Mccabe, my service manager was just Outstanding; he is a True Professional. When the DTS is ready for the 50K miles Service, I will certainly have it serviced at Gold Coast. Thanks You, you are the Best. Willie

Michael

Mar 7, 2014

The inconvenience to have our Escalade serviced is always made pleasurable by the entire Service Department team. Mike Levin and the team are always friendly, welcomimg, efficient and professional. Thank you.

Thomas

Mar 7, 2014

Mike (service specialist) is always a huge help and pleasure to deal with.Crystal (receptionist Cust. experience person) she was rude to me and my husband. She was curt, abrupt and unprofessional. We've never been treated that way by any member of that dealership. We were quite disappointed!!

Gloria

Mar 6, 2014

Although I did not have a prescheduled appointment when I became concerned about my SRX oil life they were able to service my car when I arrived at the dealership on a Saturday morning...

Talal

Mar 6, 2014

George Zeigler was great and made the transaction easy to understand and complete. Awesome job George!! Really appreciate your efforts

Donna

Mar 5, 2014

I was able to do almost everything over the phone. I only had to sign when I got to the dealership. My sales consultant, Al Deronde always is great to deal with. The customer service is fantastic. I left something on my SRX (the car I returned on my lease), and Al tried to save me a trip and bring it to me. I will never use another dealership.

Thomas

Mar 5, 2014

my experience with my dealership has always been a wonderful experience. all service people are well informed and polite with me as a Cadillac client. thank you

Alfred

Mar 2, 2014

George Ziegler was tremendous. Couldn't have been more professional or a nicer guy to deal with. I will definitely share my great experience with others.

Gary

Feb 27, 2014

My salesman Gary Alexander was very easy to work with. He directed me to a car that would fit my needs and my budget. That's why I have bought several cars from him and plan to continue. Gold Coast was a pleasure to deal with.

Fred

Feb 25, 2014

My wife and I was surprise when we was giving a loner to drive around in while our caddy was being maintain.... I love this dealership.... Keep up the good work....

Bryan

Feb 24, 2014

Gary Alexander was very professional and exceeded our expectations. We received everything we wanted & more. It started with a handshake & ended with a handshake! Thank you Gary & Gold Coast Cadillac for making our day!

Robert

Feb 23, 2014

They took my car on time and finished in less time than promised. Always a courtious, efficient staff and pleasant environment.

Evelyn

Feb 22, 2014

Gary always gets us in and out quickly. We feel we always get the correct service and maintenance needed. It is always a pleasant experience visiting Gold Coast.

Richard

Feb 22, 2014

Dan (Service Manager) was my contact. He is top notch and goes out of his way ensure a great customer service experience. Kudos for Dan. I am sorry I do not know his last name.

Thomas

Feb 22, 2014

The dealer did a very good in trying to resolve my complaint. But there appears to be a bug in the program that controls the center display in the instrument panel. The center display changes about 30-40% of the time when you get in and start the car (I believe it is bug in the program because the loaner car I used has the same problem). I would suggest that Cadillac get there software programmer to look at the problem and make corrections, this problem really bugs me. Another issue I have and it appears to be no solution is that the heated seats take too long to warm-up (service told me he has heard this from other owners).

Carmelo

Feb 20, 2014

Dan McCabe was there when we came in for service and he took very good care of us. We needed an oil change, tires rotated and air pressue checked, we couldn't start our car with the remote and our liftgate was not staying up. Dan made a list and took care of everyting. Oil was changed and tires were rotated. As for remote start, we were doing it wrong and he showed us how it should be done. As for the liftgate the strut was leaking and that was fixed also. On star sent us an e-mail alert that there was something going on with the emisson, but Dan found it was a misfire. Everything we asked him to check, he did and was so kind and knowledgeable. It was a very good experience. You should be very proud of this employee.

Janet

Feb 20, 2014

Everything was perfect from the minute I walked in. Everyone was very friendly and helpful. I was very impressed by your dealership.

Helen

Feb 19, 2014

I recently leased an 2014 ATS from Gold Coast Cadillac and realized I have been dealing with them for 20 years! I return because of great service, unbeatable prices and no pressure, friendly salesmen. As a woman, I have never felt the push to buy that other dealers use. George Friebott sold me my first car and is still there! He has moved to management and Al Deronde has more recently been my salesman. I can honestly and sincerely recommend them! They are the best! Kudos to Gold Coast for 20 great years!!!

Lori

Feb 19, 2014

The dealership has been diligently trying to amend the factory problems with my ATS, which are endless. I'm sure I'll be visiting the dealership many times for the wrong reasons over the next several months

Ronald

Feb 16, 2014

We were treated with the utmost respect when met by Gary in the service department. He is always so knowledgeable and pleasant.

Stanley

Feb 14, 2014

The work completed was done in a courteous and neat manner. The waiting room was comfortable and helped pass the wait.

Cindy

Feb 13, 2014

I was able to get an appointment when I wanted and the drop off process was very smooth. Entire visit was taken care of timely and efficiently.

Joan

Feb 13, 2014

Satisfied and impressed from the friendly and courteous sales people starting with the moment I pulled up, to the escort back to my car!! TY

Cheryl

Feb 11, 2014

I'm on my fourth Cadillac. Have never been disappointed. Cadillac of Eatontown has always gone outOf there way to make sure I amTaken care of when I am there.

Matthew

Feb 9, 2014

Very professional, honest, respectful and courteous. We were 100% satisfied with every aspect of our experience with Gold Coast and every member of their team. Especially Dave Hyman.

Rocco

Feb 8, 2014

Gary in service always takes very good care of me and my car ,he always suggest what should be done to keep it running great. I value his advice

Donald

Feb 7, 2014

Very pleasant..Quick in and out for oil change and tire rotation.. This is my 3rd. vehicle with Gold Coast Cadillac and service has always been a pleasant experience.

Michael

Feb 7, 2014

everything was handled perfectly. The loaner was beautiful. warranty items were no problem and no need for tires and brakes. very happy.

Margaret

Feb 6, 2014

We worked with Gary Alexander, who we've worked with for my last 2 Cadillacs. He is nothing but professional and curtious! He's the best!

Patsy

Feb 6, 2014

Excellent Service As Usual! One of the reasons I chose Gold Coast Cadillac for my purchase! I highly recommend Gold Coast America's #1 Cadillac Dealer!

Olivia

Feb 4, 2014

For years, we have worked with Gold Coast Cadillac, and as an organization, their customer service, ability to solve problems and overall welcoming atmosphere has brought us back lease after lease. This recent experience did not disappoint. Mr. George Ziegler again shows himself to be a consumate professional, while putting the needs of the customer first. We hope that the recommendations we made to our family and friends about our Gold Coast Cadillac experience are followed through!

Arline

Feb 1, 2014

Bill Murphy is a gem to work with: always polite and fun, very knowledgable of his products and a fabulous asset for you. I have and will continue to recommend this dealership and, in particular, this representative.

Howard

Jan 31, 2014

Service at the entrance to Gold Coast (Gary G.) and Rosco was excellent. I have no way to evaluate the quality of the shop workmanship until I have driven the car for awhile.

John

Jan 31, 2014

Overall great experience. Jerry is a wonderful salesman who is personable and knowledgable about his product. This is the first time I've never had to negotiate on cost. I would also like to mention how great the gentleman is (I forget his name) who showed us the features in our new vehicle and was kind enough to help unload our car that we were returning.

Lee

Jan 31, 2014

Dan is the Mayor............... I do need a free Car but seriously really love how things went... thanks..But if you want you could give me a CTS-V Wagon... I'll tell everyone where I got it...Cabbie, Yeah that Guy.....

Mary

Jan 28, 2014

Great experience! After trying to purchase a Cadillac at 2 other dealerships, Gold Coast made our purchase a pleasure! We almost settled for our second choice. Thanks Gold Coast, we love our SRX.

Matthew

Jan 28, 2014

Needed a couple problems checked out with speedometer and a grinding noise. Also needed oil change and tire rotation. Problems were solved, oil and tires were done. All in a timely manner. Courtesy car was great but had a little less gas in it than I was told. I didn't mind making up the difference at the gas station.

Ralph

Jan 28, 2014

We have nothing but great things to say about our experience at Gold Coast. Our saving grace is the loaner that is provided well it doesn't interrupt our week of work and errands. The service whether it is drop off or pickup is always a pleasure. Hope to soon be able to purchase a new vehicle with no other than Gold Coast Cadillac.

Barbara

Jan 22, 2014

Gold Coast Cadillac always makes me feel special, regardless whether I'm in the Sales Dept or Service Dept. My most recent experience was in Sales. Bill Murphy is awesome, he attends to every detail. A World Class Dealership for sure!

Barrett

Jan 22, 2014

this is the third car I've purchased from Gold Coast, Ron McGee, salesperson, your service reps and all associated with Gold Coast has treated me with the utmost degree of Professionalism. Please continue for this will keep me coming back

Cris

Jan 22, 2014

Came in for an unscheduled service appointment. There was no issue in getting me taken and just had to wait about an hour for the serving to take place.

Joseph

Jan 22, 2014

Fantastic, Tony Zaino was a pleasure to deal with. All salesman should take a lesson from him. If I had known him for my last six Cadillac leases and purchases, I would not have gone to Toms River. Very informative, straight forward, and honest. He is an asset to Gold Coast and to Cadillac.

Sharon

Jan 22, 2014

It was a pleasant experience. No high pressure salesmen. Jerry Cotter was an amazing person to deal with. I was more than thrilled with the total experience!

Timothy

Jan 22, 2014

Easy to set up the appt. via the web. Accommodated my schedule when plans changed.Should be clearer that 7am is when the department opens, but service appts don't begin until 8am.

William

Jan 22, 2014

made app, for oil,lube. tire montiuer , dept recomened rear brakes + fluid . very helpful. art was great. on time,great loaner car very clean

Jonathan

Jan 14, 2014

My unannounced,unexpected service call was met the same attention and interest as if I had an appointment scheduled. I was very pleased and was on my way in under an hour - just enough time to look at the new models and say hello to Bob Foster.

god1232

Jan 9, 2014

My salesman and the service coordinator were extremely nice and I believe really want people to be satisfied. That's the positive. The negative is the car I bought is a P.O.S. I did all the typical online research before considering a Cadillac SRX. The price was fair and they didnt seem to have a lot of problems. The bad...... I have never had a car with 3rd row seats and did not know to the best way to check for them is to see if there are 3rd row seat belts. I asked the salesmen if the storage compartment that is shaped like a seat was 3rd row seating and he said yes. I also made the mistake of not test driving it under the conditions that I normally drive because I was in an accident the day before an a little shaken up. I will say that that is my fault for not doing the necessary due dalliance. However when purchasing a car from a reputable dealer, I feel the average person would expect a decent car. The first thing I noticed was the windshield made noise, I took it back and they "fixed" it. I was happy until I took it on the highway the next day, and the windshield was still making a vibrating noise that sounded like the tire that blew out of the car I had recently been in an accident in, so I took it back. The belts were starting to go too and they were kind enough fix them and "re-fix" the windshield. The windshield still makes noise. At this point I have owed the car about three weeks and the dealer has had it in there service center about the same amount of days I've been able to drive it. I took it back the same day it was "fixed" and they said they would take it in again in a few days. I inquired about trading it and the offered to look into that too. In waiting to take it back I hear new noises every time I get it the car, there is a vibration coming from the dash, I can feel every bump in the road, and it makes noises that sound like my father's old van that had a bent axle and a broken muffler. I hate this car, it is a 14k mistake. I never want to get in another Cadillac again and probably won't deal with this dealer after the car's fixed and I can get rid of it.

Joan

Jan 5, 2014

Arrived early, was taken immediately. After 30 mins I was told that they would have to keep the vehicle to make necesary repair. Gave me a loaner car, excellent CS always a pleasure. Thank you !

Edward

Jan 3, 2014

Came in to have tire on my 2011 CTS fixed and left with a 2014 XTS. Actions speak louder than Words. Very PLEASED with entire Dealership.

Joseph

Dec 29, 2013

A few days before arriving at the dealership I had prepared a pre-qualification credit check on-line on the Gold Coast website, shortly after i was contacted by Chris Foster who had set-up an appointment with me. Upon arrival Chris was very professional and had all of my pre-qual info, in addition he was knowledgeable about the vehicle and the programs that were available. Once I had selected a vehicle, Chris worked diligently with me to get me as close to the monthly price that was affordable for my budget. My overall experience with Chris & Gold Coast was extremely positive, at this point I would definitely recommend Gold Coast to friends & family.

Len9992003

Nov 27, 2013

Nov 2nd 2013 I purchased a Honda Fit from Gold Coast Caddy and was very happy with my experience. The salesperson Chris Foster was great to deal with, no games at all, price was quite fair, and within 2 hours I was actually off and driving my, new to me, honda. BTW when I went to test drive the car the battery was dead (someone had left a light on or something) and before I took final owership they put in a new battery without asking. That impressed me. Wish I had known the experience would have been this easy, I would have purchased long ago as my car was quite beat. Note: If you are buying used from Gold Coast recommend watching the internet prices. Over time they had reduced the price of mine which showed it to be a good price before I walked onto the lot.

blackcaddy

Nov 18, 2013

I purchased my 2014 Cadillac ATS 2.0 from Ron on Saturday after being recommended to this dealership /salesman from my grandson who purchased his CTS from him a few months ago. From start to finish this transaction went as smooth as possible and was hassle free. I would go purchase another vehicle from this dealership in a heartbeat !

Clara24

Oct 24, 2013

I had the best experience at Gold Coast Cadillac! Joe Wall is fantastic and ensured my satisfaction. He took care of every detail from the purchase of my vehicle to paperwork. The team at Gold Coast were warm and inviting and I did not feel pressured to purchase a vehicle. I would highly recommend this dealership to all my friends and family. Thank you Gold Coast!

A.T.

Oct 19, 2013

Very happy with the car- excellent buying experience and great service.

Liqitup

Oct 9, 2013

My experience could not be more pleasant. Al Deronde my salesman, whom I have delt with for over 12 yrs, called me about a great deal on a 2013 SRX since my 2011 SRX lease was up in two months. Without even seeing the car we closed the deal over the phone in 10 minutes. NOW! that's a salesman!. When I picked up the car 3 days later, I was extremely satisfied. Thanks Al

Barbara P

Sep 5, 2013

Every experience at your dealership is a pleasure. Service is efficient, caring, dependable. Sales, particularly Bill Murphy, is wonderful. I had an intermittent problem with the car, previously reported, and Mike Levin listened, dialogued with me to understand the problem (it was hard to describe!) and with his and the technician's persistence, found and corrected (as far as I can tell) it. I've never considered taking the car anywhere except Gold Coast for Service. They're awesome.

Dorothy

Aug 28, 2013

This is my second car from Gold Coast and from the salesman George to the service department they are very professional and helpful. I would highly recommend them.

JW

Aug 17, 2013

Very professional and friendly. Quick to resolve any issues that arise and will accommodate. Also, they do their best when it comes to leasing a vehicle. It was a pleasant experience not a painlful event. I drive 45 minutes to an hour away because they are the only Cadillac dealer I like and trust. This is my second lease. When my 2010 Cadillac SRX had an engine issue less than a year owning the vehicle , and was fixed 3 times and still had some defect, GoldCoast went above and beyond. They rectified the problem and swapped out my 2010 for a 2012. That alone is the main reason I would reccommend this dealership. I live only 5 minutes from another Cadillac dealership that I would NEVER go to after a horrible experience. I would push my vehicle to GoldCoast before I would ever step foot in the dealership five minutes away from me. Keep up the great work! :)

6spdg37s

Aug 17, 2013

I stopped by after a car event on a saturday morning , I was "window shopping" so to speak , Ron introduced himself to me we began talking , I wanted to see if it was feasible to trade in my car with a huge monthly payment for something more reasonably priced. In one week from meeting Ron , himself as well as with the help of the managers was able to buy my car out and put me in a new 13 cadillac cts for a great monthly payment. No games , no BS , straightforward and professional employees and managers. I have had lots of experiences with car dealers both positive and negative and this was one of my top experiences. I would recommend Gold Coast Cadillac and Ron to anyone. In fact, already recommended him to my grandfather for when his lease ends.

Geri and Ron

Aug 15, 2013

AS Always, the dealership, as represented by its salesman, Mr. Murphy (Murph for short), has delivered no less than excellent service. I have been a customer of Gold Coast Cadillac since 1999 when I traded my Mercedes for a Deville. Since that time I and my family have purchased no less than 13 automobiles from Gold Coast. We think that says it all!!! Ron Cohen

Patsy

Jul 31, 2013

From Negotiations to Purchase, to Delivery to Service including Parts Dept. Gold Coast can't be beat!

Robin

Jul 29, 2013

I recently purchased my 2nd vehicle from Gold Coast. The sales person, Al was great. It was effortless and painless. Thank you Al. Also, we had the pleasure of working with Walter again and it was great. Gold Coast is a great dealership.

high5high5

Jun 20, 2013

Aside from loving my new ATS, my experience with Gold Coast Cadillacand you has been, well, surprisingly good. Surprising because it was notthe usual hustle and trickery one anticipates at an auto dealer. First, dealing with Joseph Wall on phone and internet was straightforward, no BS.Which began my amazement. Most dealers overwhelmingly try to get youinto their showroom with vague assurances you will get a good deal. Second, meeting with Joe at the Gold Coast showroom to do the dealwas the same as on the phone: straightforward and pleasant. No pressure, no bait and switch, professional, personable. Third, Picking up the car 2 weeks later also went without a hitch. Anotherplus. Receiving the originally unannounced iPad was another pleasant experience. Fourth, Joe's note of appreciation and other letters from Gold Coast were low-key ways of reminding me of my wise decision to do business with you. Much appreciated. Fifth, receiving the license plates as promised in 2 weeks. Sixth, receiving the excellently produced and printed coffee table book on Cadillac "then and now" history was yet another pleasant surprise! Basically, Joseph Wall and Gold Coast Cadillac operated on one of the highest levels of professional sales and marketing I've ever experienced! Kudos! If you ever need a customer testimonial or "like", you'll get it from me. Thank you for such a truly positive car sales experience.Charles Dyner

JELLO11

Jun 14, 2013

THIRTY MINUTES WALKING THE LOT LOOKING AT CADILLACS AND NO ONE ASSISTED ME. I SAW AT LEAST ONE SALESMAN IN THE LOT AND I WAS IGNORED, NOT EVEN A GOOD MORNING, JUST WALKED BY ME

The De Stefano's

Jun 11, 2013

The best buying experience there could be! Easy, simple and to the point.....we walked out with 2 cars instead of one!!!! Ryan was a terrific salesperson....He made us feel right at home.....Gary in service is tops....Very professional and courteous.....

Sasquatch30

May 27, 2013

From the moment my wife and I walked in, we could tell this dealership was unlike most others. Ron approached us with a kind smile and friendly greeting. He was not pushy in the slightest. He offered to show us the SRX. Once we were in the car, Ron spent nearly 30 minutes explaining every detail of the vehicle as we sat in it with him. The test drive was great and when we got back to his desk, he worked with us on price and made sure we were happy. I will definitely buy my future vehicles from Ron. It was an overall excellent experience.

Susan

May 21, 2013

Very friendly and very nice to work with. It was a very good buying experience

Laurie Pearce

May 15, 2013

As always everything went smoothly. Attention to detail found a potentially bad problem that was fixed immediately. A dealer loaner car for the day (a very good move on the dealers part)(I never did like leaving a 70,000 dollar car to get serviced and drive away in a $20,000 loaner), a free car wash when done and even helped me sync my new phone to my vehicle. Doesn't get much better than this. Thank you Gold Coast.

cmazz1

May 14, 2013

I brought my 2012 cadillac in for some regular maintence and a concern with the acceleration, i dealt with mike levine, he was very professional,listened to my concerns and kept me updated the entire time,which only took 1.5 hours from start to finish.The car is perfect again.I want to thank mike and the staff for making my visit so easy, i will be sure to refer anyone interested in a cadillac to Gold Coast.Chris M

Sandy

May 9, 2013

This was perhaps the finest service visit I have experienced in 50 years of driving.

Vinny G

Apr 26, 2013

This is my 2nd car I have leased from them. David H was my salesman both times and he took his time to go over any questions I had. He spent all day with me on a Sat to make the deal and never rushed me to get the deal done. The finance dept also was very helpful. Every time I stop in to check something out Dave is always more then happy to help. I cant say enough good things about this dealer. Anyone looking for a Cadillac should without hesitation go there for no pressure and a great deal!

Dale G.

Apr 24, 2013

Gold Coast handled my problem quickly and without reservation. The provided me with a loaner vehicle (a very nice ATS) and I had my SRX back as promised.

Mich

Apr 23, 2013

Outstanding! Friendly, knowledgeable, no pressure sales and service departments. A pleasure to do business with.... I highly recommend!

Michael

Apr 22, 2013

Gold Coast is the top dealership on our list!! Everyone is always so pleasant and friendly. This has been our 3rd lease/purchase from there and Jerry Cotter has never let us down. Yet another smooth transaction here at Gold Coast. We'll definitely be back!!!

debbie from wall

Mar 25, 2013

I was so peased with the no nonsense deal, service & support I got from Al DeRonde at Gold Coast Cadillac. I have bought many new cars over the years, but the treatment I get at Gold Coast is always the best by far. I would never shop anywhere else. They are the best ever! Also whenever the car needs service, I can be sure it will all be taken care of properly & professionally.

rap4jc

Mar 9, 2013

From the first online contact with Kelhi Costello to driving away with the vehicle the experience was the most professional and pleasant that one could hope for. Online communication with Kelhi was prompt, professional, inviting, and comprehensive. When I arrived the next day the receptionist called Kelhi, I was promptly introduced to Anthony Zaino, and test driving the vehicle of interest within 10 minutes. Anthony is a true professional. He is friendly but not pushy, efficient and respectful, and moved the process at the pace I was comfortable with but never any delay. We came to an agreement on purchase price within the first hour, he then introduced me to Keith Harvey because we both have midwest origins, spoke to Keith for 1/2 hour about pleasant topics (never mentioning the purchase or dealership) and quickly moved to the paperwork after that. Next I was introduced to Walter Nowal who guided me through the paperwork process quickly and efficiently. Walter even asked my permission to share the additional services and packages that were available with my purchase. When explaining the packages (wheel and tire, paint and interior protection, etc.) he clearly stated prices, advantages, and warranties but also mentioned that there was no urgency to purchase immediately. I was free to think about it and take advantage of the package at a later date. Every individual in the dealership was professional, friendly, respectful (always addressing me as Mr.) and the whole process was a few hours from arrival to paperwork completion. All this and I was just purchasing a used vehicle for under $15k yet they treated me like I was purchasing a $100k Cadillac. They changed fluids and filled the gas tank then I drove away with my vehicle the same day. WOW - go to Gold Coast to purchase a vehicle, ask for Anthony Zaino, and have the best car buying experience of your life! My kudos and thanks to this great group of professionals.

Jackie

Mar 5, 2013

The salesman Ron McNeil was great, the dealership was beautiful. I got a good deal, what more could a girl want.

Robert Feldman

Mar 1, 2013

I was in for scheduled maintenance. Gary and the service department changed my oil, rotated tires, changed air and cabin filters, AND got me out in just one hour!

jolomauro

Feb 28, 2013

This was my second time leasing a car with Ron. He was extremely helpful. He spent lots of time with me, giving me all the information I needed on all the options I was asking about. After a test drive, and once we had narrowed it down, he then went to work on helping me find the best deal. When Gold Coast didn't have exactly what I was looking for on the lot, he then went about searching for my car from other dealers. I feel very comfortable with Ron...he is knowledgeable, friendly and I don't feel any pressure when working with him. Thank you Ron!

gratefuldad

Feb 22, 2013

The service Rep Erin is extremely pleasant to deal with. She was thorough in doing her work and explaining what needs to be done. I have been bringing my car in quite a bit lately and she has been extremely patient to help me get these repairs fixed. As far as the repairs go I know it's not always easy to find whats wrong with an engine but hopefully they will figure it out soon.

Margret Strauss

Feb 16, 2013

I just leased my second car from Gold Coast Cadillac and I could not be happier with the wonderful service I am given from every department.

Cortney B.

Jan 30, 2013

Very satisfied! I highly recommend this dealership! The sales people were very friendly, courteous, honest and helpful! My new car buying experience was smooth and easy!

Jimmy Z

Jan 25, 2013

I have had credit problems.....Gold Coast got me into a new SRX!! After 4 months of ownership my SRX has greatly exceeded my expectations. I am so impressed with the quality, ride and performance of my SRX!! Can't thank Gold Coast enough!!

Clerk Brandon

Dec 4, 2012

I contacted this this dealer for a vehicle I had wanted to buy for sometimes. Costello and Matt worked with me through the bargain; they never pressure or otherwise tried working on me. I got the best bargain you only get from the best dealership. Because I am outside the US, deal on the vehicle has only been dealer because my proxy who was supposed to go and check the vehicle before I pay had been indisposed. Yet I hope to buy cars from this guys and would recommend them to any who like good deals from from good dealerships

lshulan

Oct 28, 2012

Ron McNeal was great to work with, very knowledgeable and friendly and he went to bat for us with sales manager (Steve who was also great to work with). Got a very fair deal. Ron went way out of the way to accomodate us and made things very easy to understand. He took lots of time. Would definitely recommend Ron as well as Gold Coast. First class and first rate experience. The Sales Assisant took plenty of time to show us all the features and explain them in depth. Thanks to everyone there - will be back for next car for sure!!!

ycortinas

Jun 20, 2012

Thank you, it was an easy experience. I decided to make an offer online and got a phone call with the good news it was accepted. Made an appt. with Steve, one of the sale managers and took the truck for a test drive. After some negotiating the truck was mine. Can't get any better than that! No games, he tried to accomodate to my needs. Great customer service!

Sharilynch

May 31, 2012

Ron went out of his way to help us. He went above and beyond even helping me with a problem not related to our purchase. He was professional and friendly and i would send everyone i know to him. I would go back to this dealer in a heartbeat. He really was wonderful.

judyk727

Apr 28, 2012

Just purchased our first Cadillac from Gold Coast Cadillac, and we are very pleased. Bob Foster is an extremely knowledgeable and accomodating professional, who made the entire car-buying process quite enjoyable. Bob genuinely tried to make us happy, gave us some great advice and offered an excellent deal. We will definitely recommend GCC to all of our friends and family!

matthewstm

Apr 26, 2012

I received poor service from Gold Coast Cadillac when purchasing a used 2007 Chevy Tahoe. The service was poor in several areas:1) I traveled from MD to NJ to test drive the vehicle. I traveled to NJ on a Thursday night and pre-coordinated with the dealership to test drive the vehicle at 0900 on Friday morning. Upon my arrival to the dealership, the vehicle was not ready. I had to wait an hour for the vehicle to finish being cleaned.2) The cleanliness of the vehicle was not what you'd expect from professional organization. Because the price was right, I did purchase the vehicle. However, I spent the next day thoroughly cleaning the vehicle. Most notable, was black dog hairs within the vehicle. 3) Upon departing the NJ dealership, my primary concern was passing the MD inspection. The saleman assured me that the vehicle had been through a thorough inspection process and would easily pass the MD inspection. It did not. The rotors on the vehicle were discovered to be unsat. 4) Although the dealer agreed to replace the rotors, coordinating the replacement of the rotors was a time consuming/difficult experience.5) As the rotor issue was being resolved, my 20 day temporary tag was about to expire. However, the salesman assured me that a new temporary tag was being sent to my home.6) My tempory tag expired and I left several voice mails with my salesman about getting this issue resolved. 7) After waiting a week for my new temporary tag I decided to call the dealer and speak to someone other than my salesman. I was informed that the dealership was waiting on paperwork from me.......which was never communicated to me by my salesman. Additionally, I was informed that it is illegal to issue another temporary tag. That implies that my salesman had been lying to me the whole time. In summary......customer service from this dealership was extremely poor. Out of town buyers beware. In my opinion, once the sale was made, there was no emphasis on seeing the deal through to completion.

forhg

Apr 24, 2012

Three weeks ago I contacted Tony at this dealership re a 2006 Lexus SC430 they had listed. The price was $5,500 above Edmunds TMV guidelines, however I drove the 180 miles (each way) to inspect and test drive. Tony was off that day and had me speak with Gary. After driving the car I had three concerns, a severe wobble in the front end at highway speed, non functioning windshield washers and inoperable cup holders. He assured me it would be looked at and he would get back to me with a full report. After several days I contacted Gary who had no information. Several more days and I contacted Tony who also had no information. Then about a week later called in and got Steve, who claimed to be a manager and was very apologetic for the lack of response to date and assured me he personally would get back with answers later that day. Now a week later, I am heading off to make a purchase elsewhere. Bottom line, the salespeople here promise to do things they obviously have no intention of following up on. And we wonder why car salespeople are held in such low regard. Well look no further than this dealership. For shame.

mosca

Mar 14, 2012

Gold Coast has a team approach such as Chris Bruno, Gary G. in service and when needed the customer is treated as a Cadillac owner should be treated ,that teak increases the value of the car!!

phildon4

Feb 27, 2012

Friendly until they need to correct their obvious mistakes (one cheap tire with 3 Michelins, vibrations, car bearing to the left, wheel bearing issues, many other issues for 24000 miles car)

dneary

Feb 25, 2012

Trying to find a new car is like sticking needles in your eyes. You dread to do it but in this case it was probably my best experience ever. I have bought approximately 10 cars in my life Tony is the guy who made the deal work. His no pressure approach, personality and sense of humor made it pleasurable. I would recommend anyone who wants to take the hassell out of buying a car to see him.

larry6612

Feb 18, 2012

Great sales experience, have leased vehicles for more than 15 years this was the best experience I ever had. Ease of transaction, most initial contact was by phone, Salesmen I worked with was very good, very knowledgeable in all aspects.. Could not be happier!!Larry D.

l szukics

Feb 12, 2012

What a great experience. Bob was perhaps the best salesperson I have ever come accross. I called him first to talk about the car I saw om autotrader. He answered all my questions in a relaxed manner. When we met and then spent more than a few hours it was like I knew for years. All questions were answered, he checked and found out the car had a extended warranty, I still wanted to think about it, he said fine, no pressure. That was Wed., I called Fri., and told him I wanted the car would oick it up the next day. Offered him a credit card deposit, he said no need and would put the sold sign on it. Asked me when I would like to pick it up. It was ready, I was then shown by another person all the features. Not even a mention of give me the money, Once done we completed the paper work. Shook hands and then me and the wife took off. I would mention that on Sat. the place was hopping. This is truly a outstanding dealership. All the sales were dressed neatly with shirt and tie. Reminds me of Polkowitz in Perth Amboy were I bought my first Cadillac, an eldorado.If a had the money I would be back every year to buy a car from Bob. A true professionsl salesperson. If a Cadillac is your choice this your place to pick one up.

Authority

Jan 30, 2012

Went there to look at a car, and it needed lots of work. The spare was flat, and the salesman's response was "We'll fill it with air". How about fixing the flat? Missing things that were broken off, a key that didn't work when you press the button, switches that were broken and in need of replacement, aftermarket junk that was added so things weren't installed correctly and squeaked. The salesman didn't care, it's "As is". I told him that there are others that have less miles, that I can get for $3k. They come down to $4k. I pulled out of my pocket an ad for the exact same car, even the color with less miles for $4200. I told him, "I can talk him to $3k or $3500." No warranty, so while the car is breaking down, had I bought it, it's nice to know I paid more than it worth and they're out spending my money. I've been looking for 3 weeks, it's the same inventory on the internet. Nobody can sell these cars. You can make a deal now and make some money, or it'll sit for weeks like the rest. His response, "This is a corporation, there's nothing I can do" So if you want to do business with a corporation who doesn't care about the customer, can't be reasonable, won't put the effort into a car to make it sellable, charge you too much money which they'll be happy to take, won't give you a warranty, and you're always wrong because the corporation says so, this is the place to go.

steve-Saab

Jan 23, 2012

This is my first experience with Gold Coast Cadillac/SAAB and my last! AVOID THEM AT ALL COST.... In November I purchased a SAAB SUV from Gold Coast. At first I was not going to buy a SAAB because I read that SAAB was experiencing financial problems, however right before Thanksgiving the General Manager called my house after I test drove the SAAB SUV and ask me if I liked the car. I said yes, but said I was concerned about SAAB's financial problems. The General Manager told me not to be concerned. The SAAB parts are the same used in the Cadillac SUV and Gold Coast will continue to support SAAB regardless. So I made the mistake of buying a car from Gold Coast. Two weeks after purchasing the car when my license plates came in, I returned to the dealer to have my front plate put on because the car has no mounting bracket. I was told they needed to order a part and would call in a few days.... NO CALL. I went back 2 weeks later a was total SAAB went out of business and they can't get parts, your on your own. I then talked to the General Manager about my maintenace that was included with the car I just bought from Gold Coast. He told me to save my receipts and hopeful when SAAB is out of backrupcy, I should submit my receipts. He then went on to tell me his problems with all the SAAB he still has on the lot.You have to question a company that misinforms their customers, takes the money, sells a car with a service warranty and then abandons the customer.I still have no front plate, no calls back, and left with no car warranty. STAY AWAY!!!!

J420024

Jan 15, 2012

12/2011I found a car online and inquired through the website. Dealer was very friendly over the phone. Tells you everything you want to hear. I drove almost 80 miles to the dealership for him to then ask how I was going to pay. I said credit card and the response was oh well can you get a check because credit card will cost us like $400 and we aren't making much money on the car. A little reluctant I said ok and he gave me directions to the nearest bank. I then drove about 15 min to a bank to get a check that cost me money to save them money!! I drove back to the dealership spending anther 15 min to get back. I forgot to mention that when I was looking over the car I noticed a piece of molding cracked. I pointed it out and stated that this is over $1000 to fix the crack. Steve's answer was "well it's a used car it is what it is" and would not take anything off the price. a little annoyed I went in and that is when I was asked how I was going to pay. So after being agrivated twice by this dealer I thought was very pleasant over the phone, now realizing he is a typical sleazy used car sales men, I sign all the papers and am ready to go when I see only 1 set of keys on the desk for the car. I question it and again Steve's answer is well its a used car that's all we have. Again I state "well that's another $150 out of my pocket to get a second key". No response from the dealer. Is all the dealer kept boasting about was that they are the #1 Cadillac dealer in the world. No one sells more cars then them. Well maybe that is true but if your not spending $70000 on a escalade then I would stay away from this dealership. If they were such a great dealership they could have done even a little accommodation instead of putting all of the costs on me. I was nice enough to save them $400 so the could make me spend an additional $1200 to bring car up to level presented by the dealer

Jag Lover

Dec 5, 2011

No pressure, no hard sales pitches here. Just a great inventory of new and used cars in a setting you'd expect from a Mercedes Dealer. Everyone I encountered was helpful, professional, and knowlegable. I bought a used car that was not a Cadillac. Steve, the manager there, not only knew his inventory of new cars, but also his inventory of used and the pluses and minuses of other manufacturers models in comparison with his Cadillacs. Very responsive to phone calls and emails, when he was off for the day, he set me up with Kelly who was also professional and did all she could to help me in Steve's absence. He got me a great deal on a car I thought I could not afford. Couldn't be happier with the dealership. I will definitely consider them for my next purchase and will recommend them to my friends without reservation!

gold coast

Nov 11, 2011

I called for an internet price on a car that I saw in their advertisement. Kelhi in internet sales could not have been any nicer or easier to work with. I had more than my share of questions which she courteously and promptly responded to. Basically it was 'one and done' with the pricing, as it should be! I appreciate that. The sales person Anthony and Bill, who showed us the car's features, could not have been nicer.I certainly will recommend this dealership.

kasperowicz

Oct 30, 2011

I needed a used vehicle at a certain price due to financial problems. Kelhi listened to my problem and worked out a great deal for my financial situation. I would be driving 4 hours from New York to get to dealership, so I was hoping the car was in the condition as described by Kelhi- well the vehicle was in better than that condition. I drove the vehicle home for 4 hours with no problems. Everyone at the dealership was helpful and friendly. Bill was the person that I dealt with for the delivery of the vehicle, he was so professional and friendly and the process went very smoothly. I dealt with Al on the phone as to the pre-delivery of vehicle and he was a pleasure to work with. We had to rent a vehicle one way to pick up truck. Bill was helpful to loan one of Gold Coast wehicles to us so that we could return the one-way rental. This dealership exceeded all our expectations in regards to price, condition of vehicle, customer service.

Sherry C

Oct 30, 2011

I have never looked forward to shopping for a car having purchased vehicles at various dealerships through the years. I was in the market for a Cadillac (my dream car which I was finally able to buy!) and I was concerned about dealing with a car salesperson. A friend referred me to Chris Bruno at Gold Coast Cadillac in Ocean, New Jersey and I can honestly tell you it was the BEST experience I could have ever dreamed of. Chris was professional and cared about finding what I was looking for. I think he was as excited as I was that I was purchasing my first Cadillac! He was remarkable attentive and even entertained me during the time I spent at the dealership. When I wasn't sure if I would be approved he reassured me and got the deal done. I know this will be the first of many future Cadillacs. It is a true AMERICAN CLASSIC and drives like a dream. I will tell anyone who asks that CHRIS BRUNO is the man to see if you are visiting Gold Coast Cadillac!! Thank you Chris for the incredible experience and for your professional and courteous demeanor.

gctre

Jul 6, 2011

Gold Coast is by far the most horrible place to buy a car.After the sale they could care less about you.PLEASE dont buy a car at Gold Coast.Today I had a problem and was treated very very bad.AS A MATTER OF FACT AFTER I left the showroom I was standing by the front door waiting and was called an idiot .They did not see me standing there waiting for my car.Then the car came and the key was broken laying in the console They went as far as saying I broke the key,They are HORRIBLE PEOPLE who will rob you!!!!!

R. Conte

Mar 23, 2011

The professionalism demonstrated by all the personnel associated with Gold Coast Cadillac is second to none. From the initial telephone call from Steve Stigilano to schedule a test drive of the 2011 Cadillac CTS-V, to completeing the paper work to lease the vehicle, was done in an efficient and orderly manner. Gold Coast Cadillac "is not my father's Cadillac dealer" and I am glad of that.

cts 1

Mar 16, 2011

I have been dealing with Goal Coast for quite a some time. I have purchased four new cars from them. I find the staff at Goal Coast to be professional,knowlegable and extremly customer focused. I have had he privilage and pleasure of working with Al Deronde as my sales cosultant. Al is the very best. He is the number one reason for selecting Goal Coast as my dealership. I would recommend Al and Goal Coast to anyone.All the best to Al and the Goal Coast staff. Keep up the great work.Kevin Hill

hardwareharry

Feb 17, 2011

I have delt with Gold Coast Cadillac for quite a few cadillacs and was very satisfied with the service. Our salesman Bill Murphy was very good and gave us his opinion on what to do and we took it and was very satisfied. We are going to visit him soon to get a new one. We are going to take his advice just like the last time.

Jay223

Jan 20, 2011

I live in Albany, NY. I found a beautiful vehicle online and contacted Gold Coast by email to find out more information. I sent the email at midnight and received a response from Steve Stigliano within the hour. We communicated by telephone the very next day and he shared the particulars of the vehicle. Now I must stop here and share that that I hate the car buying process. In my opinion, most car sales people are snakes. They lie and attempt to trick you out of more money. I hate it. But something was different about Steve Stigliano. He was very patient and answered my many questions. Not once did I feel rushed or tricked. I decided to take the drive to Gold Coast and see the vehicle. The dealership is a top of the line dealership. The product was better than I expected and Steve offered a great price. After the acceptance the sales price Steve moved the process in a very easy and straight forward manner. He communicated well at each stage of the process. The process progressed so easy I started getting nervous. He had to have a trick up his sleeve, right? No, Steve gave me the best customer service I ever experienced....ever. I would highly suggest that if you are in the market for a Cadillac, that you contact Steve.I must end by saying that I was in the market for a used Cadillac Escalade. Upon delivery of the vehicle Steve's manager shared that they completed a 90 point inspection and found that rear rotors (and something else) needed replacement. Gold Coast ate the cost. I was very impressed. I expected to be burned. I complimented Steve for his honesty and he said "we did it because it was right thing to do". I love this guy and I will only purchase Cadillacs from Steve Stigiliano and Gold Coast.P.S. This truck is a beast!!!! I love it!

SaabTurbo93

Dec 14, 2010

I absolutely love this dealership. My father bought a brand new Cadillac CTS from them and was more than satisfied with the price and the overall experience. When I was in the market for a used Saab 9-3, I went straight to Gold Coast. I literally saw the Saab, fell in love with it, and bought it within minutes of the test drive They even put brand new tires on for me. We worked with Dave and he is truly an excellent salesman. Knowledgeable, courteous and professional are the best ways to describe Dave. We have had service done on both the Saab and Caddy and everything goes flawlessly each time. You get a complimentary loaner car from the Enterprise that's located inside. I like how the loaner cars don't have "Saab courtesy car" written all over it like some dealerships do (not that big of a deal, just tacky.) They have a clean, comfortable and modern waiting room as well. If your there fr something simple, like an oil change, grab a bagel and a cappuccino , watch tv, and relax for a while. I will definitely be purchasing another Saab from Gold Coast in the future.

jovino53

Nov 28, 2010

It has been several weeks since I visited Gold Coast Caddy. After visiting other dealers and their obnoxious and uninformed "salesmen", I was pleasantly surprised when I walked into Gold Coast. Expecting to be preyed upon by another salesman I was prepared for the attack. This is why Gold Coast received my highest rating. I was met by a salesman, Gary Alexander. Not only was Mr. Alexander easy to talk to but I found him to be a genuinely nice man whom I would definitely do business with. Mr. Alexanders' product knowledge and overall salesmenship were far superior to the many other dealers I visited. It's nice to deal with a real professional who knows his business and makes you comfortable. Mr. Alexander is an asset to Gold Coast, as I will getting my first Caddy from your dealership. The price was right and the saleman is alright! Great job Gold Coast.

rjm0925

Nov 7, 2010

Superb experience dealing with Gold Coast Cadillac and specifically Steve Stigliano. Drove 40 miles to Gold Coast and the effort was well worth it. Steve was very honest and open and never once pressured me. He gave me a great price right out of the box and a fair trade in. Gold Coast is an extremely professional dealer who I highly recommend. Not surprising that they are the #1 Cadillac dealer in the country.

jseylaz

Nov 2, 2010

I had the pleasure of buying a used corvette from Steve Stigliano at Gold Coast Cadillac. The overall experience was great. From the initial contact with Steve everything went smooth and professional. There were no games and the entire process was straight forward. Steve was very attentive to my needs and kept in constant communication with me from from the start. I would definitely recommend Steve Stigliano and Gold Coast Cadillac. They even picked me up at my house on the day of the sale because I did not have a way to get there. This is a very large dealership with a tremendous stock of Cadillacs and used cars.

jamesie1

Oct 31, 2010

this was the best new car buying experience i ever had. i am 63 years old and have purchased many cars.That is why the rating is so high. Steven Stigliano, the on line manager was great. He was very helpful and there were no suprises. There will be many referrals to this dealer and to Steven.

CFREER1

Oct 20, 2010

THIS DEALERSHIP GAVE ME A GREAT PRICE, VERY FRIENDLY, FAST RESPONCE TO MY NEEDS,SALE PRICE WAS WHAT I WAS TOLD BEFORE I WENT TO THE DEALER NO ADD ONS, LARGE INVENTORY, I TRIED TO DO BUSINESS WITH 6 OTHER DEALER AND THEY CAME NOWHERE NEAR WHAT THIS DEALER OFFERED. WE HAVE BOUGHT 2 VEHICLE FROM THEM AND LOOKING INTO A THIRD AND FORTH.

mpkinsley

Oct 20, 2010

I purchased a 2005 Cadillac Deville from them today. From the first time I called the dealership five days ago through the end of today, when they were taping the temp plate in the rear window; they were professional, acruate, knowledgable, but most importantly honest. When buying a used car it is diffficult to not feel like you are being taken advantage of. I have done it a few times now and always ended up feeling slighted in one way or another. But not this time and I am confident to say never again. This is my first buying expeirence with them, however I know it is not my last. If you are in the market for a car and you dont call them you will end up dealing with people who couldnt cut it at Gold Coast. They are the best except no subsitute.

bigdog43

Oct 19, 2010

I saw a vehicle via the internet and sent a email friday night to inquire about it. Early Saturday morning Steven called me and answered most of my questions. I proceeded to visit the vehicle where I was met by a salesman as soon as I walk into the dealership. I was able to test the vehicle and subsequently purchase the vehicle. The staff was very pleasant and answered all my questions as if I was purchasing a new car. This dealership far exceeded my expectations and I have already recommended it to several of my co-workers. I look forward to doing busines with them on my next vehicle purchase.

xzmk07

Oct 19, 2010

Great working with Gold Coast, great price and good customer service. They helped me with buying the car of my dreams and i would like to thank them for that. Went in early in the morning and walked out with a big smile on my face. The people there are very nice and i will definitely be going there again for my next car.

cferreri

Oct 6, 2010

Steve was very helpful and treated me with respect. He was willing to negotiate in good faith and did a great job of balancing my needs as a customer with his obligations as a salesman. Although I haven't had the car serviced yet, I'd recommend this dealership.

bubba123

Sep 28, 2010

I was searching for a pre-owned Escalade for about a month, I called alot of dealers and always seemed to get a run around on the phone or via email, and was asked to "Just come in and we'll work it out" (sound familiar). Well the two dealers I visited told me how great the condition of their vehicles were and so i went to see them only to find out that they weren't in the shape they described to me, they then tried to put me in another vehicle(More expensive) they had on their lot, disgusted I walked out. After going back online I found an 2007 escalade at Gold Coast Cadillac submitted a request for information, which I received 10 minutes later, followed by a phone call from the Internet Manager Steve Stigliano from the initial email to the fianl sale of my Escalade I was handeled very professionally. All my questions were answered over the phone, we then arranged a time for a test drive, when I arrived the truck was waiting for me in the exact condition it was described(which was excellent) after my test drive the deal couldn't have gone any easier. All the numbers were worked out right in front of me nothing was hidden, no managers went back and forth (as I've experienced in the past at other dealers)Steve being a manager handeled the entire process from start to finish and I couldn't have been happier and more impressed with Steve Stigliano as my salesperson and the dealership as a whole. I highly recommend Gold Coast Cadillac and Steve Stigliano to anyone who is looking for a new or pre-owned car. By the way I really love my new Escalade.

NICK S.

Sep 27, 2010

WE WENT TO MANY DEALERS BUT NONE COME CLOSE TO GOLD COAST CADILLAC,BEING IN THE COLLISION BUSINESS FOR 30 YEARS I KNOW WHAT A SATISFIED CUSTOMER MEANS. OUR SALESMAN STEVE STIGLIANO WAS COUTEOUS,KNOWLEDGEABLE,RELIABLE AND HANDLED THIS TRANSACTION IN A PROFESSIONAL MANNER FROM START TO FINISH.

captain3524

Sep 1, 2010

I've purchased/leased several vehicles in the past, but I must say this was the easiest transaction I've ever experienced (no stress, no pressure). From the first phone call, to the negotiating, to the paper work and finally taking delivery of my new CTS. Gary Alexander was extremely knowledgeable and helpful during the entire process. I certainly would recommend Gold Coast Cadillac to my friends and family for their next vehicle.

ballykid

Aug 25, 2010

The employees of Gold Coast Cadillac Saab Hummer are the best employees ever. They were courteous, kind and very helpful in finding what I could afford. I found what I wanted and the sales personnel helped me with my paperwork. You could not find a more professional,courteous and friendliness bunch of people.

harvhog

Aug 24, 2010

I started my search for a CTS online. Gary Alexander responded promptly with a price quote. He answered all of my questions I had over the phone before I decided to visit the dealership. Upon arriving he had the cars we discussed pulled up and ready for me to drive. I loved the car and his excellent service made the experience a very pleasant one. I have not had such luck with previous cars I had purchased from other dealers. This is my first Cadillac and first purchase from Gold Coast. It will not be my last.

annoyedconsumer

Feb 23, 2010

Removed initial listing due to change in events; subsequent dealings with staff from dealership resulted in issues and concerns being addressed to where I was compelled to remove the write-up of my initial experiences with this particular dealership. Re-considering my position of this establishment and a potential purchase due to the sales staff efforts to answer my concerns.

PRODIGALSON

Nov 23, 2009

LEFT CTS FOR 2ND TIME, NOISE IN REAR. PICKED UP FROM REPAIR, GIVEN FREE CAR WASH AT LOCAL SHOP. GOT HOME, FOUND SEVERAL SCRATCHES ON BOTH SIDES OF VEHICLE. SPOKE TO MIKE IN SERVICE, ADVISED, "WE'LL TAKE CARE OF IT, BRING IT BACK". RETURNED VEHICLE ONLY TO BE DENIED HELP, AND HAVE A RUDE, CURT SERVICE MANAGER TELL ME, "WE ARE NOT GETTING INVOLVED", TAKE IT BACK TO THE CAR WASH. VEHICLE LEFT AT DEALER,WITH NO COSMETIC ISSUES,GIVEN BACK WITH DAMAGE. AFTER BUYING MY 3RD CAR, I WILL NOT RETURN, OR RECOMMEND THIS DEALER, SINCE OWNERSHIP CHANGED, SERVICE IS A THING OF THE PAST-AT GOLD COAST.

jarek m13

Nov 22, 2008

I took my H2 for air ride ECU reset, service told me that there is no such procedure "if I'm not doing the repair there". But when I came back with new parts installed, a technician did it on the side for $80. Big FYou to Gold Coast Hummer of Oakhurst!!!

kevinstead

May 17, 2007

I have an H2 and was visiting NJ and an engine light came on. After following the manual, the light kept on. Took the vehicle to Gold Coast at 7:30am and my car was fixed by 10:00am, under warranty and no charge. The staff was professional.

quinor616

Apr 5, 2007

i needed service on my 2 y/o cts. i had a short in my radio. they proceeded to tell me it wasn't under gaurantee because i was over my mileage. my radio has nothing to do with my mileage. nevertheless i was charge almost 1900.00 and was told to bring a certified check, even though i never had paid by certified check before. they always accepted a regular check.so all in all , i was taken advantage of and was insulted by their staff. i will never use this dealer again.

leeberkes

Feb 4, 2005

I said, "I need a plate holder, installed"<br>They said, "We'll order it and put in on when it arrives"<br>I paid for it.<br>Part arrived.<br>They said, "Here's your part."<br>I said, "You said you would install it"<br>They said, "I don't know anything about that. You'll have to argue that with service, but you have to wait until they get back from lunch."<br>I don't have that kind of time. <br>They have my part, my receipt, my money.<br>I have nothing but memories of a snotty clerk. I made two trips and invested money plus two hours time.<br>I can afford the $28 dollars they took. <br>I guess they can afford to loose customers and get nasty reports.