Used Cars for Sale at Gordie Boucher Ford Lincoln of West Bend in West Bend, WI

Lemke5588

May 16, 2016

James Flejter did an amazing job with his knowledge of the vehicle and with all the things that my wife and myself wanted with this, our first ever Ford truck/vehicle. Top notch all around. I strongly recommend this dealer organization and this great salesman.

Smiling

May 4, 2016

Test drove as many as 10 different cars, finally found the right one and bought it. Harry Lakric was awesome and hard working. Chris Flynn was easy to deal with. This is my 3rd car from Boucher WB, and will most likely head there again.

slingerwi

Apr 22, 2016

I had a nice, easy buying experience, My salesman Eugene was very knowledgeable and a nice guy.I would definitely give a good recommendation to anyone looking for a vehicle..

Linda Simko

Mar 15, 2016

We were very impressed! Our associates were professional, sincere, and considerate. They clearly had faith in their product and had our best interests and concerns as a priority. James took the time to listen to what we needed and sincerely wanted us to come away feeling secure in the knowledge that they truly would be with us not only through the purchasing process but there for us after we left the dealership. We had always heard very good things about this dealership and my husband bought his very first car here, so we decided to do the same for our daughter. We were not disappointed and so glad we decided to stop in and take a look. We looked at quite a few cars at other dealerships, but what sold us was the staff at Gordie Boucher. It's very true that we are only as good as our management and clearly quality and integrity are a priority at Gordie Boucher. We will highly recommend the Boucher "family" to our friends and family!

happybuyer1364

Feb 3, 2016

The dealership in general provided excellent service. The finance department exceeded my wildest expectations. The personal service from the salesman I worked with was spectacular. I received exactly what I wanted was never bothered by trying to talk me into something other than what I wanted, Mary Manders in the finance department went above and beyond your typical finance person. Eugene Sanchez catered to my every need and made me feel at ease. Both treated me with respect and made me feel as if I was dealing with old friends. Out of the several cars I have bought over the past 35 years this was by far the best I have felt after leaving the dealership. HIGHLY, HIGHLY recommend this dealership to anyone in search of a new or used car. Also the prices were far better than any other dealer and I searched them all $7000.00 less than any dealer near me in Madison for the same exact truck.

Justina

Jan 18, 2016

What a great experience working with Al Behn! I called him Wednesday about a car I on-line, he got back to me within a few hours, on Friday I drove away in my new car. I took a trip of 2,5 hours to get there and it was worth it! The whole team was very friendly and helpful. Al explained all the features of the vehicle step by step. I would recommend Gordie Boucher of West Bend and the best sales person Al Behn 100%.Thank you Al!!

bucksfan25

Jan 13, 2016

Very easy to work with and they go out of their way to get you what you want and to make sure you leave happy and confident about your purchase.

tyler1215

Dec 23, 2015

They were great! It was hard to find the specific car i wanted but Al Behn was fantastic. He never gave up looking for the right car for me and even had my new car drove up here from northern Illinois and had it all ready within 5 days. Also helped in finding me any discounts I was eligible to recieve.

SaraK

Dec 6, 2015

I was pleased with the personable sales team when I turned in my lease and leased my new vehicle. It was able to understand all aspects of my contract & was out quickly as they had printed my information ahead of time. I would recommend them to anyone wanting to buy or lease a new car or truck.

happy customer

Dec 2, 2015

Troy Ellis did an excellent job of handling our recent vehicle purchase. Professional and easy to work with, he made the car buying experience outstanding!

George99

Nov 25, 2015

They would only sell me a limited availability if I agreed to buy dealer installed services that I didn't want at the end of the deal. I will never buy from them again.

Fastcars always

Nov 24, 2015

Very detailed. Perfessional. Price value. Fair sales people to wok with. Offered good sales and trade in value. Close to home and work for service.

airhose

Nov 7, 2015

James Flejter helped me find the car that I was looking for and handled the sales end of things wonderfully.I was in and out in a reasonable amount of time and felt good about the transaction.

F_450_Guy

Nov 3, 2015

Started with Internet Sales, found the truck I wanted on the dealer web page. Scheduled a visit with the internet Sales team who handed me off to a Sales person (James) who was able to work with me through the sales process and brought in the Sales Manager, Used Car Manager and the Finance Manager to work with me to make the sale of the truck a reality.They all work very hard to get the price of the truck to where I needed it to be and the value of my trade to the value I needed to make the deal happen.I would highly recommend the Sales team as they were wonderful to work with on the sale!

Amy

Sep 1, 2015

We stopped in to look at a new 2015 gold Escape a salesman that was helping up was extremely nice and very helpful. We did get the car for what we wanted to be at in price and payments. Jacob Baures was our salesman I would recommend if anyone was looking for a new or used vehicle to stop in at Gordie Boucher in West Bend. We were not planning on actually buying the vehicle that night but their service department took care of us immediately and I did end up bringing the vehicle home that night.I would like to thank Jacob again for an outstanding job with explaining all the information on the Escape.

Timbo

Aug 18, 2015

We were looking for a truck for three months with a five hundred mile radius of are home and Geordie Boucher ford was by far the cheapest in the area. We ended up buying a new f250 diesel but not the one we originally went to look at because they pointed us a much better direction that fit all of are needs. We are very happy with the salesman (Paul) wasn't pushy at all and the overall experience was delightful, that's saying a lot when your buying a $60,000 dollar truck

Amy & Jason

Jun 17, 2015

Following on online search we were immediately contacted by Casey within a 20 minute timeframe. Casey helped up set up an open appointment to speak with Rodney Smith (our Sales Consultant from a past truck purchase) for the following evening. Upon our arrival, Rodney was working with another Guest (again, our appointment was "open") and he turned us over to Sales Consultant, Jon Caves. Jon was engaging and really listened to our concerns/needs in a vehicle. We were super happy with the service, knowledge and patience that Jon provided during our transaction. During the signing of the paperwork, Torrie one of the Finance Mgrs. additionally continued the high level of support by ensuring that we were informed and knowledgeable regarding purchase price, taxes, trade in amount and extended warranty options (which we did purchase) Bravo Gordie Boucher of West Bend!

Tom Sr.

Jun 15, 2015

We just purchased our 5th vehicle from Rodney Smith. I called him to ask advise of leasing or purchasing a new Lincoln. We traded our 2011 MKX for a 2015 MkC. Our family got smaller so did our vehicle-----love it !

James142

Jun 2, 2015

Contacted almost immediately via phone to set up an appointment after an after online inquiry. Wanted our business and worked to get us just what we wanted. Pleasant and knowledgeable salesperson. Overall good experience.

garylinwi

May 4, 2015

The purchase of a used Jeep Grand Cherokee from Boucher Ford in West Bend was great! Salesperson Harry Lakric was a pleasure work with. If you are in the market for a new or used vehicle stop in and ask for him.

Relaxn

May 4, 2015

Working with Jim Gleason was a positive experience. We had visited a few other dealers prior to visiting Gordie Boucher in West Bend and Jim made buying our new Ford Explorer very simple. We typically buy a low mileage used vehicle but we were shown all the advantages of owning a new vehicle.. Jim took the time to detail out different alternatives where others didn't. Thanks Jim,Jan & Bill Ellis

Jack

May 4, 2015

This was our first Opportunity to work the Boucher, drove GM products previously. The Navigator sold itself during the test drive, ride, comfort, power and handling. Everyone at Bouche did the rest.Worked hard to find the exact vehicle we wanted. Very satisfied

Janssuperduty

Apr 19, 2015

Very knowledgeable staff and went the extra effort to not only make the sales deal happen to be sure I was completely satisfied. Highly recommended.

Monte

Mar 25, 2015

First major car purchase, they were very helpful and understanding. Willing to speak with me several times to discuss and explain loan terms. Overall great truck and a super dealership.

Mary

Feb 25, 2015

I was very pleased with my sales person, finance person, and service person. The buying process was quick and as "stress less" as possible. Everyone was respectful, knowledgeable, and personable.

jodek393

Feb 2, 2015

I had serious issues with a used vehicle that I purchased from this dealership. So far they have been willing to work with me resolve the issue but the overall issue has not been fixed. I hope they continue to stand behind their product and work with me to fix my vehicle.

julie

Jan 31, 2015

Our overall experience was positive, our sales person, Michael Nurnberg, was exceptional. My husband and I were looking for an inexpensive vehicle, one teenage driver, so we wanted something reliable, but not too upsetting if it gets dented. Michael was very accommodating. It was very cold out, he had all the cars we wanted to test drive warmed up and waiting for us. Due to the cold we test drove more cars than we may have needed to just so we could be warmer. In the end we bought a car at the higher end of our budget, that we probably would have looked past, but they warmed it up for us and we were sold as soon as we test drove it. Michael did not suggest it to us, as it was just over our budget and we were very insistent on staying in budget, but he got it started for us as soon as we mentioned we might like to check it out, even though we did not want to buy it. We took the car home to have our mechanic check it out. The dealership was courteous and helpful even though they knew we were checking out other car dealerships that day. In the end Michael's salesmanship won us over. We never even test drove cars at the other dealers. My thanks to Gordie Boucher and Michael for being so helpful, we will definitely go back.

horicon59

Jan 2, 2015

My experience with Gordie Boucher in West Bend was top notch and would recommend them to everyone. Tom sent me via internet different choices I had in what I was searching for and came up with one from their West Allis dealership. Amanda Lewis who I worked with brought the car over from West Allis for me to see and test drive to their West Bend location. After all was said and done, I walked out with my MKZ and love it so far. Best experience I have had so far looking for a car at different dealerships and getting a total run around except for Gordie Boucher. If your looking for a car whether new or used, I would recommend you stop there first.

wildblue47

Oct 23, 2014

Having driven over 200 miles to test a used Toyota, my experience was mixed. Very friendly staff in person, and the internet contact person. While test driving the vehicle, I remarked to the salesperson in the back seat that the brake pedal went to the floor and something was not right. No comment from sales person. Upon returning to the dealership I felt the price offered was reasonable for the vehicle and decided to purchase it. Throughout negotiations and finance work, I forgot to again mention the brake problem. BIG mistake.While dealing with the financing associate, I too, was presented with various payment options that ALL included an extended warranty of some sort. I was never presented with a payment option that did not include some sort of extended warranty. I chose the least expensive option. As an indication of how subtle (devious?) this presentation was, I have not purchased an extended warranty on a vehicle (or any big-ticket item) in over 40 years. I walked away with an extended warranty! I definitely accept partial responsibility for this lapse.Over the next couple of days, and extremely careful examination of the warranty contract, I discovered the price of monthly payments without any extended warranty. This was not easy to find, and NEVER mentioned by the finance person. I promptly cancelled the extended warranty (still waiting for the notification of cancellation/refund - a little over six weeks ago.

greg.pledl

Oct 18, 2014

While I was not impressed originally, they came through in the end. It was a pleasure working with Chris who did EVERYTHING to earn my trust. I got a great deal on a GREAT Ford f-150.

duketaylor

Sep 23, 2014

September 2014. Had an engine oil leak, brought it to Gordie Boucher in West Bend. The engine is a year old, and has a 3 year, 100,000 mile warranty on it. It took THREE visits (in a 10 day period of time) for them to finally fix the leak, as each time they seemed more interested in finding "if the warranty would cover it" than actually fixing the leak correctly. My son told them the first visit where the leak was coming from, as since it was under Ford warranty, they should fix it. When I got the car back this last time, the check engine light was on and it shifted horribly (which it has never done). Upon taking it back to them, the same technician that worked on it the previous times said it was a transmission shift solenoid that would cost $500 to repair, because it was such a "big job to do". I don't know the technician's name, but was told numerous time that he was experienced and knowledgeable. Hmmm.....My son bought a $50 transmission shift solenoid at AutoZone, and transmission fluid. Within 15 MINUTES he had drained the transmission fluid, taken the old solenoid out, put new solenoid in and put new transmission fluid back in the car. Runs like a charm!GORDIE BOUCHER SERVICE DEPT WANTED $500 TO DO THIS! My son did it for $70. I won't go back to them again for any reason, nor do I recommend them. Also, beware the Ford warranty, as it "changes", as we were told. Nice job Ford.

Don and Mary Price

Jul 25, 2014

Everyone was awesome to deal with. Srdjan (Serg) was the best car salesman that I've dealt with in the 40 years my wife and I have been buying brand new vehicles, none of the others compare to him! The finance department went out of their way to find us an extra rebate besides the one they were offering!!!! Very professional ,all great to deal with! Will definitely be back when we need another vehicle.

WQT

Jun 30, 2014

This was the easiest and most customer-friendly car buying experience I have ever had. The sales staff were helpful and knowledgeable, and the finance director and her staff got the paperwork done in record time!

KHeadJ53

Jun 12, 2014

My company bought a work truck through these guys yesterday (06/11/2014). They installed after market power windows. My company paid for the truck to come with that feature from the factory. The wiring job that the technicians did was an absolute nightmare. They didnt even run the wiring through the right hole. Instead the ran through the bolt hole for the mirror. Now the wiring gets shut in the door every time you close the door. They even wired the passenger side reversed, so up is down and down is up. As for the key fob. We paid for Mykey and didn't receive it. Instead we got a regular key fob. The key fob that we have barely works. When it actually does work. The doors unlock and within a second or two the door automatically locks again. When you unlock the door with the key. You have to hold the key at the unlock position otherwise is locks again. I'm guessing all the locking issues are due to the terrible wiring job.

MattGericke

May 20, 2014

What a great dealership! Both my fiance and I have purchased vehicles here, and they are fair on price both for their new and used vehicles and also trade in allowance. They really work to get you the best financing, I got 2.9% which I fine with, but when I got in to sign the paperwork they said they found me 2.84% instead! All employees are professional and educated about their product, without being your typical car salesman that pushes you around. I worked with Troy Ellis, Dave Brooks, Rebecca Minor, & Torre Zweifel, and they were all great to work with. I love my new 2014 Ford Fusion Hybrid SE, great quality car and I'm already getting 44.5 MPG and the engine isn't even broken in yet! I would buy from again!

lessons4kids

May 13, 2014

This is the 3rd car I have leased from Gordie Boucher. I have always felt like a valued customer and treated with consideration. I felt that the salesman, Al Behnn was not pushy or that he tried to talk me into something that didn't meet my needs. He wasted no time in showing me exactly what I wanted in my price range, and was clear about the new instructions. When I left, I felt as though I could come back anytime to ask him about any issues that might arise. I have often recommended this dealership to friends, letting them know that I always felt I was treated fairly, and that I would got back for future cars.

PhilipWarmbier

Apr 21, 2014

The sales experience at Boucher West Bend was great. I purchased a CPO Ford F-150. The sales and service department we very friendly and answered all my questions.

bwodse

Mar 31, 2014

Bought a vw passat from Gordie Boucher Lincoln in Milwaukee, under 65,000 miles. Good buying experience and all used cars receive a coupon book for a year worth of services. I was told Gordie Boucher west bend should have no problems servicing the car for me. I scheduled an appointment for an oil change, told the service worker the specifics of the car and that it needed full synthetic oil. He said no problem we will have everything ready for you. Day of service, I brought the car in and explained to Zarling that I had the used car purchase coupon book and that my car needed full synthetic oil. He first said that I was incorrect and that he would not honor the coupons. I told him that he needs to call the Milwaukee dealership and get this straightened out. He came back and said he would honor their word and service my car. I again explained that my car needed full synthetic oil. He said the mechanic would take care of everything. They took my car back and started working on it. 45 minutes later, Zarling came out to explain that my car did in fact take full synthetic oil but they do not have the oil here. I told him that I explained this on the phone when I scheduled the service. He apologized, but since they had already drained the oil, I had to wait for someone to bring the right oil. The service took over 3 hours, for a simple OIL CHANGE! I asked him if the mechanics would be able to complete the oil change again. He said yes, they just did not have the right oil and that they noted that my car needed full synthetic oil. So I took it back for the second oil change. I again called for an appointment, explained the car specifics, and the issues we ran into last time. The service worker promised they had the right equipment and oil and that they were professionals. The service and future services still took over 2 hours every time. I had the car for about a year and a half and had problems with it after about a year. There was severe engine corrosion (signifying that they either put in the wrong oil or did not understand how to service the car) and at a year and a half the computer in the car started to crash. They treated me as though I was incompetent and did not understand how my own car works. They were rude and rarely apologized for their mistakes. I have family that have had poor buying and servicing issues with Gordie Boucher West Bend before, but I wanted to give them the benefit of the doubt. NEVER AGAIN will I step foot into this dealership for anything.

jeepin

Mar 19, 2014

Dave Brooks and Srdjan Vujanovic were very helpful and professional. I would recommend Dave and Srdjan to family and friends to shop for a new or used vehicle at Gordie Boucher . Dave and Srdjan were Great.........

Cindy Hansen

Feb 21, 2014

Great people to work with. Would recommend Gordie Boucher of West Bend to anyone. They made my experience very simple. I will be back for my next vehicle...thank you.

KristopherPurzycki

Jan 29, 2014

I've had some sketchy experiences with dealerships in the past and was hesitant to turn to one for a vehicle. After some extensive research, however, I narrowed down a selection of a couple that I felt I would buy from if a decent car turned up. Fortunately for me, a car turned up on Boucher's website so we stopped in. The sales staff was incredibly friendly without being overbearing. While I expected a price inflation, I came away with the Ford Explorer we looked at for a price I can respect. A nice touch was the general manager coming out to meet us before we left and telling us a little about the car (as it was bought and cared for throughout it's lifetime). Would absolutely buy my next car from Boucher Ford!

PaulFriedemann

Jan 10, 2014

I just purchased a used Ford Taurus. This is the second vehicle I have purchased from Boucher Ford in West Bend. I am very happy with my purchase. I feel that I was able to get a fair deal and I was treated very well by everyone at the dealership. Joey Brasted was was my salesman again and I would go back to him for the next vehicle I purchase. He is professional and truly helps you to get the vehicle you want for the price you can afford. Thanks Joey and Boucher Ford of West Bend.

HarveyRandall

Jan 5, 2014

The on-line sales process was fast and efficient. Once at the dealership, the test ride, paperwork and transfer from my trade-in was the smoothest of any vehicle I have ever purchased.

aut13winter

Dec 14, 2013

Everyone was very helpful and friendly. Al answered all my questions and was respectful of my financial situation. The business manager was very personable and did not force any option on me that I did not want, All calls were answered promptly and efficiently. Follow up calls and emails were appreciated. I know that I can contact Al with any future questions or concerns and he will respond. It was a good experience and I would look to this dealership for any future purchase.

Sjurss

Dec 7, 2013

Wonderful experience all around. Michael went above and beyond to get the truck we wanted. I would not buy from any other sales man. Rebecca in financing was great too work with also. She made the box a fun and cheerful place. Thank you everyone at Gordie Boucher of West Bend to make our big purchase easier and enjoyable. No pressure what so ever!! When I am able to purchase another Mustang I will be BACK!

jvirlee

Nov 13, 2013

I had a great experience with Tom & Rodney. Initialy the vehicle I was looking for was not available, but after searching, Tom was able to find one locally. At time of vehicle pick up, Tom introduced me to Rodney. Rodney made the entire process smooth & hassle free. Both Rodney & Tom were very courteous, and treated me with respect. Overall a great experience, I would highly recommend!

jjuckem

Nov 4, 2013

My experience at Gordie Boucher West Bend was a mixed bag. Positives were my salesperson, Shaya Leamon was terrific and went above & beyond to insure my questions were answered. She stayed past closing to take me through the operations such as the In Touch programming with my new car. The other major positive was the inventory. I drove the 80 miles to this dealership because they had inventory of the Ford Focus ST which was in thin supply in the Fox Valley where I live.Negatives were the hard sell on the exterior/interior treatment and the extended warranty. The extended warranty pitch came during the financing portion of my transaction. My payment options were laid out with various extended warranties included. I consider this borderline unethical as I could have easily signed up for an extended warranty I didn't want. Lastly the internet price was based on taking Ford financing at a rate well above market (over 6%) which essentially increased the price of the car. In the end I got the car I wanted at an OK price but I felt like I have to fight every step of the way. If the locals get the same treatment I'd be surprised to see them return for their next purchase.

gkisken1

Nov 2, 2013

I want to thank the Boucher group of West Bend for providing all the answers to all my questions when I was in the market to purchase the vehicle that best suited my needs. James Flejter was very friendly and helpful on a personal and professional level with the decision process to find me a vehicle that met my price and vehicle functionality expectations. The whole group from the General manager to the finance associate gave me a reassurance that I purchased a great vehicle at a great price. I would highly consider choosing the Boucher group of West Bend when in the market to purchase another vehicle.

marndorfer

Oct 17, 2013

Everyone I came in contact at Gordie Boucher in West Bend were so friendly and kind and helpful. They were so patient in helping me in selecting a vehicle. I will and have been telling people of the awesome experience I encountered at this dealership. Thank you All!

craftymaryanne

Sep 5, 2013

My Experience with Boucher Ford in West Bend was exceptional. Rodney Smith was friendly, helpful and courteous. He answered all of my questions and took care of all issues after the sale was completed. He patiently taught me how to use the car and made sure I was comfortable with all of the cars operations..

kellergirl

Apr 1, 2013

We worked with Paul on purchasing a 2013 Ford Fusion. He was very accommodating and willing to provide various options and cars to test drive. He went out of his way to be sure we got what we were looking for and at a great price! Everyone at the dealership was very friendly and helpful. I would recommend Gordie Boucher of West Bend to anyone!! Thank you so much!! I LOVE my new Ford Fusion!!

jordan1980

Mar 12, 2013

Rodney was very enjoyable to work with and I would recommend anyone to him for a new vehicle purchase.. My issue was that I was at the dealership for 3 hours waiting most of the time for the new car manager or finance manager to work thru the process. Rodney kept apologizing for delay and was very courteous and proffesional, but other people who were responsible for the delay never really explained nor offered anything to me for my long wait.

luke s.

Mar 6, 2013

My personal salesman Harry Lakric at Gordie Boucher West Bend was very friendly and helpful in buying my new truck. I would recoomend Harry and Gordie Boucher without hesitation.

LoriStephens

Feb 22, 2013

I really enjoyed coming into this dealership because close location to my job and where I live .Everybody was very friendly,helpful, supportive,of needs and wants of a car since this a first time buying a car from a dealership.We feel like we would strongly recommend this dealership to our family and friends in Washigton county and Sussex area. The saleman name Eugene they gave was very friendly, kind, considrate of my son needs because he has adhd he had him playing games checking poster etc.Jacob really bond well with him and will look him up when he gets a car.One finally note everybody from on-line support person,the guy who took the extra mile look for the keys after the came missing everybody was huge teamplayers like a company should be also the person who help get my son nook to his mailing adddress that he won was outstanding! Super-duper JOB You Guys all rock!!!!!!!!!!! Sincerly LOri Stephens

behnkegj

Feb 9, 2013

Our experience was wonderful. The salesperson that dealt with us was friendly, informative and knowledgable. The other staff members that we talked with were also very friendly. When we picked up our vehicle it was clean and ready to go with no delays or problems.

azera1

Jan 11, 2013

My wife and I generally lease as our first option. This time, we were looking for a specific used vehicle and happened to locate one at Gordie Boucher. Upon arriving at the dealership, we were greated by our Sales person Harry Lakric. It was clear from the beginning that Harry's main object was to get us into the vehicle we wanted, in the price range we needed to be in. While he did offer some other options for us, he never made us feel pressured into purchasing any vehicle other than the one we were looking at. He was very well informed in all aspects of the process. We are very pleased with our new "used" vehicle and would most certainly recommend Harry, as well as the dealership. It was also nice that Harry followed up after the sale to make sure we were satisfied and had no outstanding concerns.John Kumbier

Rick Gramoll

Jan 4, 2013

Last year we purchased a new explorer and had a great expirence at this dealership. During a recent blizzard I totaled out our 2010 F-150 and was in the market for a new one. From our previous purchase we returned to this dealership to shop for a replacement. Upon arriving we were treated as family and valued customers While shopping for a new one our salesmen, Joey Brasted showed us a a excellent replacement for my 2010 Lariet F-150. It was a used 2010 F-150 FX4 that had the same features as my Lariet and was offered the Carfax and information on this local trade. The internet price was right in line with what was settled with our insurance on the Lariet. The FX4 is eligible for Ford's Prefered Used Car warrenty of 7 years and 100,000 miles on the powertrain which is piece of mind. In the finance stage we were offered an extended warrenty that met our needs with no pressure to upgrade to unneeded options. The finance rep set us up with an excellent interest rate with Ford credit due to being a Ford Preferred used vehicle. The dealership worked with us to finalize the deal with the understanding of finacial issues with delays in receiving the payoff from the insurance company.

mgulsby

Dec 25, 2012

The internet department at this delearship did an amazing job at finding my family the right vehicle. Once we had an agreed price and options that I was looking for they were quick to find and procure it. This meant that they had to go over to another state and get it for me with a very tight time line. I was prepairing to redeploy and only had a couple of days. Once I arrived they had everything lined up and ready for me to go. In and out of the door was about 3 hours. This included showing me all of the functions of the vehicle. I would recommend this dealership to anyone in the state, and further more anyone who likes that warm and cozy feeling of knowing that the dealer will be there in the event something goes wrong.

rmdins

Dec 18, 2012

I was looking to upgrade to a new vehicle because my husband and I are planning on retiring in 3 years and wanted something that would be reliable for us to take trips with and still give us 4 WD and good gas mileage. We choose a Ford Escape because of the hands free tail gate lift and keyless start and entry. We had to opportunity to work with Raymond Cyrus who took the extra time to understand what I wanted on this Escape. He was easy to talk too and work with. After we got our Escape he also showed us all the features it has and how they work. I would recommend this dealer to all my friends and then some.

lverriden

Nov 3, 2012

We were very pleased with Frank and any issues that came up were promptly resolved.I would gladly recommend Frank Balderston and Gordie Boucher Ford. We looked all over for our dream car and they had what we wanted. Very good selection of vehicles.Thanks Larry and Karen Verriden

chris.prochut

Oct 30, 2012

Troy was very professional and considerate of our time and budget. At no point did I ever feel I was pressured into a vehicle I did not want, nor a deal that I didn't believe was fair. When the decision was made to purchase a 2013 Ford Focus S, the process was smooth and everything was explained in detail. Upon delivery of the vehicle, it was clean, full of fuel and Troy explained all the details of the car. Car buying IS stressful regardless where you go, but Troy and the entire Dealership made the process much easier and a comfortable experience.

Eric Heuser

Sep 23, 2012

Eugene Sanchez is a great salesman. He always tries to make you comfortable and wants you to be happy with your purchase. Get a good deal at Gordie Boucher----See Eugene Sanchez!

p19cdot

Sep 4, 2012

Dave and Tim went above and beyond searching for the exact perfect cars that we were looking for....thank you very much. Awesome customer service!!

brian.schacht.5

Sep 1, 2012

my wifes and my experience with the whole gordy group has been great they were very helpful with getting us hooked up with a almost new used 2012 escape

deedeeczar

Aug 17, 2012

Prior to test driving the Explorer, I had my mind fairly set on an Acadia. I did a lot of research online and drove an Acadia and loved it. However, I still wanted to ensure I ruled out the explorer. I was a little taken aback when I couldn't find a 2012, as that's the year I was looking at with the Acadia in hopes of getting a fair price. I ended up at Gordie Boucher in West Bend after finding an interesting Explorer online. Tom called me right away and we set up an appt. When I arrived (a day early) he set me up with Jon Caves. Jon took us on a test drive of the explorer and explained it in great detail. I left that evening, extremely intrigued with the Explorer. To be fair, I drove the Acadia again the next day. It didn't even compare. I was able to get the seat up much higher in the Explorer-nice for short people. And the amenities and services offered in the XLT Explorer are better than the Denali Acadia. The Acadia was more expensive and offered less. I called Jon and left a message to see if he could find me a certain color Explorer. He did a great job and called me immediately when he found out one had been delivered that day. I checked it out and bought a 2013 with 3.5 miles on it. The price they offered for my Pacifica was very fair and the discount for the military was great. Jon was honest, upfront, and very accomodating. He worked hard for our sale. In fact, all the staff was great and very friendly. The woman at the front desk was telling us about her mom's Explorer and how much she loved it. And Tim, the finance guy, was very friendly and helpful. He got us a great interest rate and worked hard for us as well. I've never purchased a brand new vehicle before, and expected it to be much worse than it was. Overall, it was an extremely pleasant experience and would highly recommend the Gordie Boucher Ford dealership in West Bend.

robert guth

Aug 7, 2012

troy was very helpful with all my questions,he worked hard to get the right kind of vehicle i wanted,it took a little longer but the end results were great!!

emtlaurie

Aug 7, 2012

John was the first salesman that was helpful but not pushie. He seemed like he truly cared about what I wanted and explained every question I had in details that my husband Rodney and I could understand. When the car I tried out got sold before we could get back with our car he went out of his way to find one exactly like it.

banoodle83

Jul 19, 2012

The service from every team member was outstanding. Their patience and understanding of my unusual situation was above and beyond anything I would have expected.

albmjf

Jun 21, 2012

Living out of state and doing business over the phone was a bit worrisome but they made us feel right at home and was very hassle free. Love the outcome and they were very straight forward with us on everything. Great to work with and very happy we did buisness with them.

Greg Grahl

Jun 20, 2012

Very friendly. All sales people seemed to get along and have fun. I was close to buying from different dealership but when they fell through, It was because the Internet Lady was persistant with e-mails to me asking ifI had found a truck that I came to Gordie Boucher and they found the exact truck I was looking for.

Glapinse

Jun 6, 2012

Eugene Sanchez is always a pleasure to work with, as is the manager, Chris Flynn. They are both very personable, very polite, and very professional. Everyone in my family has gotten their car from gordie Boucher west bend with and we will continue to do so in the future! I love my new Escape, thanks for everything!

mschreier

Jun 4, 2012

A review of our recent 2013 Ford Edge purchase;We has a great experience at Gordie Boucher in West Bend, Wi. Our salesman, Rodney Smith, was wonderful and went out of his way to make sure our experience went smoothly. This is approx. our 12th vehicle (if not more) we have purchased at Gordie Boucher in West Bend, WI., and our approx. our 3rd vehicle we have purchased thur Mr. Smith. We like the fact that the sales people do not pressure people, and are very easy to work/deal with.

orlikowski

May 2, 2012

Troy Ellis was great to work with. A nice guy and easy to deal with. Purchased the vehicle for my son who's currently serving in Afghanistan, and he even threw in a hat for him. Highly recommend!

Lison

Apr 21, 2012

The whole deal took too long. Every 30 minutes the sales guy would tell us only about an hour longer. Six and a half hours later the deal was done. We were given the vehicle outside in a dim parking lot. Raining and dark so we didn't notice how dirty the truck was. Drove home and the next morning we noticed multiple scatches on the door. The dealership didn't want to here about it and said we had no recourse because we accepted the vehicle. This is supposed to be a NEW F150. My local body shop made it look better but not great. We were from appleton and the sales guy doesn't seem to expect repeat business. Customer service terrible, so I hope I never break down.

daloomans

Apr 4, 2012

Our experience with Eugene Sanchez was very enjoyable and he truly had our best interest at heart and wanted to get us the vehicle with the specific options that we requested. We were customers who knew what they wanted in a vehicle and were willing to work with the dealership to located that vehicle. The over-all experience did leave me with the impression that the managers to need to communnicate better with the sales people who are ultimately dealing one on one with me, the customer. I did feel as if the my vehicle purchase was pushed through to meet the end of the month sales numbers and I will keep in mind not to buy a car during the last week of the month in the future. It was a very good thing my husband stopped in earlier in the day to check the car over and noted the wheels were not what we wanted and not what we would purchase. Boucher did get that taken care of which is greately appreciated, but again, communication is key. If I had showed up that same day at the scheduled time and the wheels were wrong, there would not have been a car purchased that day. Keep in mind that there are hundreds of other Ford Dealerships in the state of Wisconsin. That being said it is very nice and convenient dealing with a local dealership where I know my needs will be met. I do feel as if I have made a new friend in Eugene and look forward to future interaction with him. Thank you for coming through with the exact car that I specified. Love my new 2012 Focus and look forward to having my vehicle serviced at Boucher Ford!!!Mucho Gracias Eugene for all that you did for us!!!