Used Cars for Sale at Graff Chevrolet in Bay City, MI

Mandi

Apr 4, 2016

Dana our sales person was incredibly helpful and attentive! After going to 4 different dealerships (including another GM dealership) she was by far the most helpful and actually listened to what I wanted. The amount of time to actually sign the paper work, after working with Dana (even though things were filled out earlier in the day) seemed to be excessive compaired to other experiences buying or leasing a car. Hopefully this was just a fluke. We will be back to Graff.

Joe and Jean

Mar 4, 2016

Bob did a great job . We love our new truck . looking forward to buying from you again in the future

Kevin

Feb 26, 2016

Excellent, leased my second Silverado, everything went smoothly. Great service everytime I took my old truck there.

Gary

Feb 23, 2016

I had the oil change service and was sure that it included a tire pressure check and fill but that service was not done. Otherwise I was satisfied with the service. Thank you.

Thomas

Feb 19, 2016

purchased a 2016 equinox from Renee Dean and extremely happy with my vehicle as well as my salesperson which took the time to explain how to operate my vehicle...Very pleased with Graffs Staff!

Susan

Feb 9, 2016

I always receive great service and I always go to Renee Dean who makes things painless and easy. Would never deal with anyone else.

Gary

Feb 8, 2016

Friendly company, staff are easy to talk to, if you have questions, they are ready to check to give you the answer.

Larry

Feb 8, 2016

The oil change went well but there was a small issue with the battery. The tech did not realize the battery was in the floor of the backseat and neither did I. With car seats it was kind of a pain to check the levels of the battery but we were able to do it.

Matthew

Jan 3, 2016

My wife and I came in just to look and get some prices on a new Tahoe. While walking in, our salesman opened the door for us and was so easy to work with right from the beginning. After a few questions, Bob asked if we wanted to take one for a test drive. The Tahoe he brought around was gorgeous and during the test drive Bob was so helpful with all our questions. We came back and the rest is history. We had such a wonderful experience and couldn't thank Bob enough for being so helpful. We even got to meet everyone in the office while paper work was being filled out.

Penny

Dec 31, 2015

Tony and the guys in the oil change station are the best. His customer service skills are top notch. It's refreshing to have young men be courteous and interested in making you feel welcome.

Kelly

Dec 28, 2015

good experience. body shop manager went out of his way to take pictures, along every step of the way during body repair. Thank you!

Alvin

Dec 27, 2015

we had a one o'clock appointment and they told us it would be a 2 hour wait so I said we had a one o'clock appointment and they got us taken care of and we were out in a little over an hour.

Diane

Dec 27, 2015

Just had an oil change and tire rotation, but it took 1 hrs and 45 minutes with an appointment. I know it was a busy time, but should have been informed of the time frame when I made appointment, not when I got there.

Cheryl

Dec 16, 2015

The salesman, Perry was just wonderful. He took me through every detail about the car. I know I can come back with any questions I may have. He was not only a salesman, he is also a caring friend.

Michael

Dec 14, 2015

ALWAYS A GOOD EXPERIENCE AND THE STAFF IS VERY COURTEOUS !! PICK UP AND DELIVERY SERVICE IS VERY HELPFUL AS WELL, GRAFF BAY CITY HAS ALWAYS TAKEN CARE OF MY AUTOMOTIVE NEEDS VERY WELL.

Larry

Nov 27, 2015

My purchase through Hank Graff of Bay City was a great experience, the sales and managerial staff worked with me to get the deal that met my needs- a personable and professional staff.

Christopher

Nov 26, 2015

I think Marc did a great job during the whole process. I think opportunities for improvement would be making sure your online information matches the vehicle when it comes to price and options that are on the vehicle. 1. It didn't state anywhere online that the custom paint was an additional cost on the vehicle. 2. The custom rims that were shown on the vehicle online were changed out for pricing reasons, however I didn't happen to notice until after the transaction. I'm ultimately happy with my purchase and look forward to enjoying my new truck. I was also happy with the fair trade in price offered for my vehicle.

Nola

Nov 24, 2015

We were in and out in a very reasonable time as compared to the work we had done. Very pleased with the service we received.

Bonnie

Nov 23, 2015

I had the full service oil change and purchased Girl Scout cookies at the same time. That was great! It's really nice to see how often you help the community. Thank you and Happy Thanksgiving.

Marilyn

Nov 21, 2015

Patrick in used cars starting helping me out in my quest for a used car. When he found out what I had available for monthly payments he turned me over to Renee to lease a new car. Perfect salesman, he could have tried to continue to sell me a used car. Renee was also a gem, she answered all questions, and got my lease and new car in no time at all. Thank you Graff for a great experience. Thank you Patrick and Renee for the great sales people you are!

Terrance

Nov 20, 2015

My engine light was on. On Star did a diagnostic test and said it was the fuel management system. Your technician could find nothing wrong when you did your diagnostic test. The technician checked several things and said the oil was a quart and one half low. We decided to do the oil change and my total was over $200.

Anastasia

Nov 16, 2015

It was great being able to have my vehicle picked up for the service work & then delivered back to me.

Steve

Nov 16, 2015

Channing Slachta did a really great job explaining everything to me when I dropped my car off for body work because I had hit a deer and was quick to communicate with excellent detail when and why my car would be delayed because an unforeseen issue.

Carole

Nov 12, 2015

The employees are gracious the waiting time was not too bad. When I went for my oil change, I actually had a good time because the employees were so nice and humorous. Had me smiling all the way home.

Kathy

Nov 12, 2015

My truck was serviced very fast It was in and out Quickly and everything was done I needed. Thank You Mike!!

Sarah

Nov 12, 2015

As soon as I pulled in, a service rep gave me immediate attention. The job was completed in a very timely manner.

Wendy

Nov 10, 2015

Everything went very well. Had an oil change, tire rotation and spin balance of the tires. The staff was friendly and the people who picked up and dropped off my car were wonderful.

Melissa

Nov 9, 2015

Everyone was friendly, it can be overwhelming when people are standing around and you don't know who to talk to for assistance. Alicia made it easy to know where to go.

Brad

Nov 5, 2015

Great job on detailing my 2010 Tahoe inside and outside! It looks brand new! I will have them do my 2000 Monte next!

Robert

Nov 4, 2015

Ann understood our needs and was efficient in getting us what we wanted with low pressure attitude. Has helped with questions when we call. Did not particularly like the finance person going over all the added things and asking us to pick what we thought we needed.

Gene

Nov 3, 2015

Scott was very accommodating to my busy schedule. He made picking up my new Equinox a breeze. Will definitely recommend your dealership to friends or family looking to buy or lease a vehicle.

Nicholas

Oct 29, 2015

Eric came in on his day off to help me and my family get into a new vehicle with an affordable payment that worked for our budget. Our overall experience was fantastic. The only downfall was the extremely long wait to get the car back from being cleaned up. The manager provided us with some Firehouse Car Wash coupons to make up for the wait.

Shannon

Oct 29, 2015

Zaq was very helpful! Really patient and really listened tO what I wanted. Overall I had a great experience and will for sure return when our leases are up.

Joseph

Oct 25, 2015

Maintenance shop seems like they are glad to please meI am in and out with my appointment and I do not haveto waste time

Charles

Oct 18, 2015

The front brake pads didn't need to be replaced so that kept the price down. They could have change them but they explained to me they would last for a little longer. Thank You

Ronald

Oct 16, 2015

Everything was done in timely manner. I like that you give a ride to my home if I have no transportation.

Diane

Oct 12, 2015

Letter we receive said we still had free service for oil change. Did not mention mileage needed to be below 24,000 miles. Ours was 28000

Roy

Oct 12, 2015

The service department never missed a problem when it came to fixing my car. They delivered service and care. I had peace of mind and confidents that my car was back to normal. I was very happy when I drove my car with trust.

Ronald

Oct 9, 2015

I was surprised to get right in and the service writer offered to do a tire rotation, as there was not a wait for the rotation. I was in and out so fast, I hardly had time in the waiting room to check my e-mail.

Timothy

Oct 7, 2015

As much as you hate taking the time for service work to be done, it is kind of enjoyable to go to Graff's to wait for the work to be done! Graff is just a great around place...

Robert

Oct 4, 2015

I took my car in for recall work and a diagnostic on another issue it was having. I ended up driving out in a brand new car. I will definitely be back next time we are in the market for a new car.

Steven

Oct 4, 2015

Came in for an oil change. Everything went good. The service people were very friendly. I will return there in the future

Ken

Oct 3, 2015

Fast a friendly service. Got the problem fixed. Great people to have service you car. Took special care to understand what I was explaining the problem was.

Eric

Oct 1, 2015

The used cardealership was amazing! I recently went to graff for an oil change, and they did a wonderful job! Excellent customer service.

Lois

Sep 24, 2015

There was some over booking that day. I was advised of it when I pulled in. They were very apologetic up front. Great staff

David

Sep 17, 2015

This was probably my best experiance in buying a new car. The sales staff were super friendly and very helpful with any questions i had.

Thomas

Sep 15, 2015

It's always fast and easy to get into for service. I like FREE oil changes that come from my purchase of the truck.

Brandy

Sep 11, 2015

Scott was the salesman that help me find a new car that was in the right price range for me. He has even called a few times to see how the new car was treating me. I was very happy with the service Scott provided to me

Steve

Sep 7, 2015

It was a pleasure to work with Jeff for our service needs. He was really on his game.. Great job.

Mark

Aug 31, 2015

I made it pretty easy, I knew what I wanted before I arrived. Maryelle had everything worked out and Eric did fine finishing up the sale.

Daniel

Aug 29, 2015

When I first came into Graff, I was looking at leasing a new vehicle, I was not even sure I was going to get anything, but due to the sales Team at Graff, I got a brand new car for a great price! I want to thank everyone out there! I had an amazing experience thanks to Nick, Maryelle (Sorry If Its Spelled Wrong!) And Dan! They went out of there way to make sure that everything came together for me!!! A very great group out there!!!

Gerald

Aug 29, 2015

Salespeople treat customers very good and are friendly and if they are sure of the correct answer, will fine the correct answer

Tamera

Aug 26, 2015

It was good service however on my way back to Mt. Plst I had a service light come on that my tires needed to be serviced, I called back to the Dealership & they advised I could come back but I explained I am an hr away & that would not work so I went to the Mt. Pleasant Graff Chev. on Pickard & they did a monitor ck on the tires & it seems to be fine now.

Nicole

Aug 14, 2015

Eric, Zac and Jason in the new sales were excellent! i had issues with GM and they took care of everything! thank you so much!

Kristi

Aug 13, 2015

Your Bay City General Manager Lisa Rechsteiner and her team are AMAZING! I took my car in for an oil change yesterday. When I picked it up, Lisa herself grabbed it out of the back for me, and noticing that I have been obviously parking it under a weepy tree, she scheduled someone to pick it up the next morning (today) to get washed & cleaned up. That is SPECTACULAR service! All of your employees I've encountered have been great to work with. "A+"

Jeffrey

Aug 11, 2015

Stopped in for an oil change at the South Euclid location. As usual my service agent was professional, friendly and polite. I like this location because you can get in and out quickly and don't have to deal with the congestion of Wilder Road.

Jason

Aug 7, 2015

All the people r very friendly and were able to inform me of the status of vehicle whenever I asked

Michael

Aug 5, 2015

Received excellent service the day I stopped in, even though it was a very busy day, I was never treated like a second hand customer. Sales person I talked to was with another person, but took the time somehow to wait on me. I leased a vehicle, and am very satisfied with it, and the price.

Tonya

Aug 2, 2015

Kris was great! He worked very hard to get me a new car in my price range. He is an awesome salesman.

Thomas

Jul 30, 2015

well we were greated at the door, that was nice and marc wagner was expecting us so he showed us all our options and we were quite pleased with all our options. we went with the Traverse LT we are very happy with it. thank u marc.

Cheryl

Jul 27, 2015

I was very pleased with the customer service I recevied from Zaq. He did a great job and was very patient, not pushy. He answered all of my questions and kept me informed if I needed to know anything.

Kathleen

Jul 24, 2015

Was early for appointment for an oil change. I was greeted immediately and was told no problem. While checking VIN# it was noted there was a recall check, it was taken care of and while there I asked what I could use to remove an unknown substance from my car. It was not only removed by the great staff, they ran it through the car wash. Great service department.

Mandi

Jul 24, 2015

I had my trim fixed it was done in a timely manner. Ryan was quick to get everything taken care of, I wasn't sure how everything was going to be now that Shane was not my service writer and it was different and will take some getting use to.

Kathryn

Jul 22, 2015

Alisha did a great job with my sale, and got me in my vehicle as quickly as she could. There were some bumps in the process, but she was able to assist me the best she could. I would Go back to Alisha to purchase a new vehicle. The worked with my budget and needs and got really close to what I wanted to spend each month. Great job!

Donald

Jul 21, 2015

Very friendly-overall very good experience , very clean service area. Advisors were knowledgeable and helpful. Work completed in time stated.

Walter

Jul 21, 2015

I have had occasion to do business with Graff Chevrolet in the past and I can say that it is always an experience that will keep me coming back. Your sales staff is very knowledgeable with the car buying/leasing process which makes life less stressful. Renee was great to work with and very diligent in her pursuit of the perfect deal for me. I will say I am and will continue to be a repeat Graff customer.

Roger

Jul 19, 2015

Once again Lisa and her team (Scott) went above and beyond in assisting us with our purchase. We cannot thank them enough!

James

Jul 18, 2015

real nice like everyone very good to help Jason Zaq very good on takeing care of our needs, thank you very much, Jim&Cheryl Knowlton

Gary

Jul 13, 2015

I was pleased with the attention and good attitudes I encountered. It was a very pleasent experience and I was made to feel comfortable in a time for me that I was not comfortable. My salesperson, Renee Dean, worked hard for me and didn't pressure me into something I was not wiliing to do. She was very nice to work with. I have already recommended her to a few friends.

Linda

Jul 4, 2015

It was a vey busy morning. But I was greeted right away. Everyone seemed to be on task. For how many customers there were, my wait was very short. Tony drove me home. What a nice young man.

Carrie

Jul 3, 2015

You have fast, friendly service and everything was explained to me in terms I could understand. Excellent service, as always! I especially like the break room where you offer coffee and snacks, with comfy seating to watch TV, read magazines, etc. When you offer this much to customers, it really makes you feel like a truly valued customer. Thanks so much!

Hope

Jul 3, 2015

John McFarland was very understanding of my situation and helped me find the right vehicle that I would be happy in and could afford.

Kristine

Jul 3, 2015

Buying a corvette is a once in a lifetime experience. Renee Dean and staff were awesome at keeping the secret and looking for exactly what I wanted. It was the perfect 50th birthday present for my husband.

skorpal

Jun 28, 2015

The service department screwed up from start to finish with my vehicle.I had it towed to the lot where they promptly LOST it and left the keys in the car even after I had called (phone records) to make sure that they knew the car was there for service and why. I left my car in their care never knowing that it was not being worked on and not even secure. Three days later, when I had been assured that the car would be done, is when I found out what happened. They were proud of themselves that they had found my vehicle. I was told that the towing company was at fault, then I was told that it must have been my fault for not calling. They were condescending and unwilling to figure out when my car would even be fixed since it's "the weekend" and "we have appointments for a reason". Their solution was to give me a "free loaner" and that was the best they could do. Of course I still need to pay for the gas.Bottom line is - I do not recommend the service department and even though I still have free oil changes I won't be back for that. I've lost all trust with this portion of the company. Sales department however, are completely fantastic.

Tonya

Jun 27, 2015

This is my second time buying or leasing from Graff and I have had the best service from both the sales floor and the service department. Both departments are always very kind and always answer my questions so I can understand what is going on with my vehicle. Shane in the service department is excellent, he took care of me like I was part of his family!!! I have sent 2 people to Graff, one was my sister which she leased a 2015 Equinox and a co-worker who also leased a 2015 Cruze.

Kaci

Jun 22, 2015

I was very happy with the service I received. Craig did an amazing job at explaining everything regarding my lease to me as well as features of the vehicle. He never made me feel like I was obligated to purchase from Graff. He was very nice and thorough. Lisa was also very helpful when I picked up my new vehicle. She showed me how to use certain features that I may not have known how to set up or use. Overall I feel very satisfied with the service and would definitely recommend friends and family to you!!

Andrew

Jun 19, 2015

John McFarland did a great job once again and that is why I have bought five cars in the last 6 years from Graff.

Christopher

Jun 19, 2015

everyone is very friendly and always willing to help you and work with you I would go here for another vechicle and highly recommend you to family and friends

Mary

Jun 16, 2015

My salesperson was Craig Westenburg. Craig went above and beyond making my experience totally enjoyable. He was prompt at returning my phone calls and kept me informed along the way. I feel like he went out of his way to satisfy my needs. Buying a new vehicle can be stressful, Craig was there every step of the way. This is the second vehicle I purchased through Craig and you can bet I will be calling him for my next purchase as well.

Robert

Jun 12, 2015

Marc did a great job and had everything ready to go by the time we got there. Nothing that is more irritating to me than sitting at the dealership for several hours. I think we were there about 30 minutes.

Donald

Jun 8, 2015

I brought my Equinox in for a "Reduced Power" message resulting in reduced power to the vehicle eliminating the power to accelerate or maintain speed. The technicians were not able to duplicate the problem so were not able to remedy the problem. This has occurred eight times in the almost two years I have had the vehicle. Adam Whiteherse explained the situation to me and if it occurred again that I should get the vehicle in immediately. It has been five days since the vehicle was looked at and it seems to be shifting and running like it should. I feel that maybe they did not install any new parts but they must have tweaked the system somehow.

Burt

Jun 6, 2015

As always the employees of Graff Chevrolet welcomed me and treated me with the upmost respect throughout the servicing of my vehicle. Unfortunately the replacement of wiper blades and the checking of my air conditioner required a much longer wait than anticipated by me and the dealership. Shane Strauss was especially understanding of the situation regarding the lengthy wait and then the need for leaving the car. He asked several times if I would like a ride or if I needed anything. Tracking down the cause of the poor cooling of my air conditioner required me to leave the car to see what they were up against. They found a faulty tube that ran the length of the car and this would be quite costly. They told me they were checking with GM to see if they could assist with the bill. I was very pleased that GM came through offering to pay a goodly portion of the repair. I am deeply grateful to Graff and GM for working together for a better than expected outcome. I was especially pleased inasmuch as my car had just exceeded the mileage and the time limit of the GM Warranty.Thank you Graff and GM for making my day!Burt Fettig

Joshua

Jun 4, 2015

I didn't have a bad experience at all when getting my oil changed. What I question is why is it listed that things were doing during the visit that clearly weren't? I find it misleading.- Check Tire Air Pressure- Fill Windshield Washer FluidI'm not upset that these weren't performed, but I don't think that saying something was done when it's so easy to know that it wasn't (I was in the vehicle).

Brooke

May 29, 2015

Steve Humphrey made sure I was comfortable and knew everything about the car, made me feel that he genuinely cared I appreciate business like that definitely will recommend him to everyone!

Anthony

May 28, 2015

After several disappointing service calls, this one was good. As my car was damaged, they made a great effort to keep me informed and to get the parts and service done on time. I also appreciated the car coming back cleaned.

Mary

May 19, 2015

our 1st time to lease so we had many ?s. We just moved back to Bay City being gone 26 yrs. Graff is still a customer based dealership. VG salesman and lease manager. Mary Kay Stockford

Stacey

May 17, 2015

It took longer than expected but that was no fault of the service staff. As usual everyone was fantastic and I'll be back in shortly for new tires.

Sharon

May 16, 2015

They picked up my car, and returned it to me...this is such a great idea... I love that they do this! The car comes back nice and clean, and with the necessary check up! Thank You!

Nancy

May 13, 2015

Took my 2 granddaughters with me and we were treated so well. They enjoyed the trip. Had my oil changed and it was so fast and the guys were so polite and friendly. Will go there again.

Elizabeth

May 12, 2015

Treated very well. Very professional staff. I was happy with the deal that we settled on. I would recommend them to everyone.

Elaine

May 7, 2015

Everyone I had contact with was polite, helpful, and did their job better than the best of their ability. Thank all of them for me.

Donald

May 4, 2015

Service was quick and satisfactory. During the service it was determined that my Equinox had a defective throttle sensor. The part was ordered and will be installed as soon as it comes it. I am waiting for the call.

Dale

Apr 28, 2015

The team at Graff Bay City is always accommodating. They have gone out of their way on several occasions to provide fantastic service when I needed it most. Thanks to the whole team.

Terry

Apr 27, 2015

HAD AN OIL CHANGE AND TIRE ROTATION. GENTLEMAN STATED THAT THERE WAS 4 IN FRONT OF ME AND IT WOULD PROBABLY BE 1 AND 1/2 HOURS. THATS EXACTLY ABOUT HOW LONG IT WAS. RECOMMEND A POSSIBLE COURTESY CAR WASH FOR LOYAL CUSTOMERS.

Ryan

Apr 25, 2015

Graff Chevrolet Bay City was awesome to deal with. The General Manager, Lisa, and salesman Tom Rezler made the entire experience pleasant and smooth. I will recommend Graff Chevrolet to anyone interested in purchasing or leasing a vehicle.

Janice

Apr 23, 2015

I do not like pushy sales people! Scott listened to what I needed, how much I could spend and worked with me to find the right vehicle.

Michael

Apr 22, 2015

was greeted by Bruno and he was very friendly, he explained to me the process of getting my oil changed. I left very happy.

Eric

Apr 11, 2015

Our salesman Steve was excellent. It took to long to correct the issues we had with our Equinox. It should have been addressed as soon as the issue was found.

Douglas

Apr 7, 2015

I came to the dealership for an oil change and to discuss vehicle options with Lisa Rechsteiner. I have worked with Lisa for over 15 years and purchased 5 vehicles from her. She has always been very prompt, professional and up front with me on pricing. She goes out of her way to make me feel like a valued customer and I appreciate her friendship as well as her business partnership.

Tara

Apr 2, 2015

Marc Wagner was extremely helpful!! He answered all of my questions and made my experience comfortable. This is my first new car and I wad feeling a little overwhelmed until I talked to Marc. Thank You Marc Wagner!! Sincerely, Tara Naumowicz

Lois

Apr 1, 2015

Everyone was very attentive and timely. They listened to me completely as to what I wanted and needed. Tom Rezler my sales person was awesome! !!!!!!

Timothy

Apr 1, 2015

I can lease a vehicle anywhere,it's how your treated at the dealership and the service center during the process of getting that vehicle! Graff Chevrolet gets it....that's why I'll continue to give all my business to Lisa and her great crew! Thanks Graff.

Gina

Mar 31, 2015

I had my oil changed, so I knew it would be a quick visit. Everyone was friendly and offered me beverages to make my visit more comfortable. The staff tried to make real conversation with me (rather than small talk about my car) which made my visit more enjoyable. Everyone treated me as though I was a friend and it was a nice feeling.

qz3wvz

Mar 16, 2015

Thank you Janet for coordinating picking my car up from work to be serviced! The car was back to me well before it was time for me to leave work. So, grateful that I didn't have to take time off from work to have my car serviced! Please keep this service up! The cost to have my car serviced ended up being slightly lower than the quote I received. Thank you for the professional service I received.

tbird57

Dec 3, 2014

Marc Wagner was very pleasant and informative. He knew his product and was not the least bit pushy as some salespeople tend to be. I have worked with him on two vehicles now and would not hesitate to deal with him again.

Evelyn

Dec 2, 2014

I had an appointment for a recall to be fixed. I also asked to fix my blinker. The man told me it would cost about $32. They were kind enough to take me home as it would be a 4 hour repair. I waited all day for a call & a ride to get it. I received a call after dark to pick it up. I said I don't know anyone to drive me there. With my old eyes, I knew I shouldn't drive in the dark. A bus picked me up. My blinker wasn't fixed for $32. That's what it cost to look at the blinker. The inside of my car was messed up and all my change in the car stolen. I am not happy with my experience and don't plan to return.

Happy Customer

Oct 16, 2014

Graff Chevrolet, Bay City, Michigan is a definite asset to its customers. Everyone is very helpful. I recent had a problem with my car and a tow truck picked my car up from My house and Graff had my car ready at Enterprise Rental Car. This was taken care of on a Saturday morning. I wanna thank Mike Rivet, Mike Shultz, Shonda and actually the whole crew at Graff Bay City. It's nice to feel so much confidence in a Dealership. I have my total trust in a Chevrolet Dealership to Service my vehicles. Their Integrity is appreciated. Thanks Darren Simpson

Dkelly

Aug 31, 2014

Great place to buy a car. They will go out of their way for you.

Massivespl

Aug 14, 2014

Graff tried painted my car 2 times. Both had dirt in paint and blend lines and swirl marks. Looks horrible, would not recommend.not happy.

Marsha

Jul 4, 2014

We had excellent sales rep. experience in buying our new car at Graff. The care and knowledge by our rep. was outstanding. I highly recommend going there to buy a new vehicle.

Margaret

Jun 13, 2014

Staff very friendly - everyone said hi asked how my day was going - Tyler from fast oil change went out of his way to talk with me while I waited.

Bob

Jun 10, 2014

Suspension problems with my Avalance are expensive to repair I never realized till problems arise. One shock absorber and connector 711.00 .

Joseph

Jun 6, 2014

My experience wasn't great, and my problem wasn't really solved, but the staff bent over backwards to try and make me happy. For this I gave them an excellent rateing!!!!!!

David

Jun 5, 2014

Very courteous. There were quite a few cars ahead of me and the wait was not long at all. I was very impressed

Jacob

Jun 5, 2014

Tom was an excellent salesperson and though I hope I do not need a 3rd car in 1 year, if I do I will buy from him.

Sharon

Jun 5, 2014

I found Tom R. To be extremely helpful and knowledgeable. He went above and beyond my expectations for a sales person!!! I am very pleased with my buying experience.

Deborah

Jun 3, 2014

I was there for a recall on my 2012 Traverse. The estimate of the time required to repair my vehicle was accurate. I appreciated knowing how long it would take. The service personnel were courteous and professional.

Michelle

Jun 1, 2014

Becky was an awesome salesperson. She took the time and showed me several different options that I was looking at and went with me on test drives. She definitely went above and beyond.

Sandra

May 27, 2014

Janet Shipman was a knowledgeable, friendly, upbeat person to work with. She explained well the process of solving the issues with my Equinox.

Kenneth

May 23, 2014

Service was great!!!!!!! But I really want to thank you for having a real person answer the phone. I called to inquire if I needed to make an appointment. I was sooooooooo surprised to get a real person on the line I thought I would get a recording telling me to press the number for which department I wanted. Thank you for that.

Ronald

May 22, 2014

IT would be nice if they could make appt. for the recalls that people are getting. Do you have the parts in for the HHR 2009 steering column in?

Bob

May 17, 2014

We came in for an oil change and after leaving we received a call from Eric advising us that he heard a strange noise coming from our vehicle and wanted us to know. That goes above and be on the call of duty

Mark

May 16, 2014

Enjoy the Service Staff, and know many by name. They are a re good and dedicated group that seems to definately want to serve and satisfy the customer. I do appreciate that.

Berten

May 15, 2014

Everybody very helpful---2013 Chevy Spark is an excellent automobile with one draw back:) On four door; back set of doors has an excellent set of "recessed door handles"; Which however unfortunate; cause a natural "Blind spot" difficulty backing out of "Angle parking" and almost ran over a customer at "Eatery" because I couldn't see gentleman standing behind his vehicle, lucky for me, the "Customer at this eatery was waiting for me to back out until he crossed to the restaurant:( Enjoy the "recessed high door handles", but they need to be lowered---passing; In a two lane situation is also difficult with the natural "blind spot" created by these "High recessed back door handles":( I really enjoy, the floor shift & high mileage, not too mention all the bells & whistles:) Copy to Mary Barra; New GM CEO-Please:)

Tonya

May 14, 2014

I've been in the dealership several times and not once have I been treated badly. The service center is excellent! They are friendly and are always eager to help and answer any questions.

Donald

May 13, 2014

I had to return a few times to get my problem fixed and it cost more each time,but they worked with me to help keep the cost at a minimal,very good people to do business with.

Linda

May 13, 2014

I had to come back the next day for a tire rotation because the tech had already left for the night. The next day I came back and before I left the lot I took a test drive and bought another vehicle.

Todd

May 13, 2014

The service itself was fine and done in a timely manner but I have been to much "friendlier" dealerships. Employees did not seem very outgoing or welcoming at all!

Matthew

May 12, 2014

Kathy Woods was great. She made us feel very comfortable and answered all our questions. We will be back to see her.

Susan

May 12, 2014

The employees are always very hospitable. The waiting room is always filled with goodies to help ignore any time delays along with free wifi and television

James

May 10, 2014

We had a awesome experience our salesman Steve Humphrey did a great job with everything we needed to know...Thank You Steve and everyone who made this all possible.

Delia

May 9, 2014

The service people are great to work with. They have been friendly, willing to answer question. They have been prompt when picking my car up to be serviced . I recommend Hank Graff in Bay City any chance I can.

Lori

May 5, 2014

My sales person was great, she helped me a lot and was very informative. All of the staff I came in contact with were helpful and friendly. I love my new car and would recommend Graff Chevrolet to anyone looking to buy a car.

Darren

May 3, 2014

Had body damage from hitting a deer, just called dropped off my car and my Enterprise Rental was there waiting. Fast and ez. Cindy and Mike were above and beyond excellent at intake. Graff Chevrolet in Bay City, Michigan whole staff were very friendly and professional yet easy going and accomadating.

David

May 2, 2014

Scott Jones did an excellent job dealing with my purchase. He was very knowledgable, answered all my questions and handled any issues that came up in the process. I appreciated his efforts and enjoyed working with him.

Roger

May 1, 2014

Marc Wagner was fantastic, very knowledgable, very effecient. Marc took the time to explain in detail the document's but most importantly the walk through of the new vehicle and how it operates. Outstanding Thanks Marc!

Tracy

Apr 30, 2014

you would have received outstanding on everything but I had to bring car back to have lights fixed as when did recall, must have not hooked everything up. staff I dealt with were excellent, manager was very nice but was hardship to get back for more of my time to have to get car worked on. live an hour away and work full time. I would recommend your dealership though as we really liked our salesperson Tom(young Tom), he is awesome and we are thinking about a new truck and will be seeking him as he treated us well. I have been impressed with service for oil changes it was just this last recall that affected opinion. your company is still awesome, don't get me wrong, just very inconvenient to try and make time to get another trip to get car fixed.

Amy

Apr 28, 2014

I have been a Graff customer for years, and I will continue to be one. I am always treated with respect and honesty, and those two things are hard to find these days.

Kenneth

Apr 27, 2014

I have never had a bad day at Graff. Mike Revard, Adam and the service dept are great. They got me in did the repairs and got me out. Good Job Thanks, Ken.

Steven

Apr 26, 2014

Everyone was very professional and courteous, especially Craig W. and Ryan. I didn't feel pressured in my decision. I'm very happy with my purchase and I look forward to coming in for my car washes and service needs. Thanks, you guys rock!

Janet

Apr 25, 2014

From the friendliness of the staff and cleanliness of the waiting room to the service of my Equinox, I was very impressed.

Ronald

Apr 25, 2014

They are always very pleasant, and friendly, and very willing to address your concerns , and fix the problems.... NO PROBLEM....

Joseph

Apr 24, 2014

Absolutely, no hassles. It was clean, it was comfortable, it was fast, and it was correct. Definitely not the bad old days!

Marc

Apr 21, 2014

very thorough, answered all my questions, even some didnt think to ask. Very pleased with our salesman Pat, he was friendly-ambitious-straightforward & made the whole process of buying a car easy.

Tami

Apr 14, 2014

The entire dealership from sales to service made my experience excellent. I would definitely recommend this dealership to friends and family.

Michael

Apr 4, 2014

Just went in for an oil change and tire rotation. Everyone there is always so cheerful and willing to answer any questions I may have. A pleasant experience each time.

BKP

Apr 3, 2014

Overall - my experiences with Graff are Great. Great Service, Great People. No Hassles. this past time around, the repairs took way longer than expected (waiting on parts and such). but still a great experience

Harold

Apr 3, 2014

I bought a new 2014 Silverado extended crew cab, the sales associates were very friendly and courteous. My truck was ready when promised. I bought other vehicles from Graff Chevrolet in the past and I will definitely be buying from there again.

Patrick

Apr 2, 2014

They fixed the tail lamp gasket issue which was a part of a recall and ordered the pillar part for the passenger seat belt and set an appt. for this coming Friday April 4th.

Patrick

Mar 28, 2014

My oil was changed quickly, however, when I washed my car I saw that a valve cap was missing. I was at the dealershiprecently and they replaced it.

James

Mar 27, 2014

I found Tom Rezler (Jr) to be very professional. He made me feel like I was an important customer. What ever question that I had, he immediately answered it with a good response. As an older adult, I felt that he was very respectful and truly cared about me as a customer. I would highly recommend him to my family and friends. I felt that the staff made me very comfortable and made my buying experience a good one.

Judith

Mar 26, 2014

The past 4 years coming exclusively to Graff has been great. They really have a great team. They checked out everything I asked them to and answered every question I asked. I feel more confident about my road trip to Myrtle Beach.

Ronald

Mar 24, 2014

HAPPY faces, very polite, and very willing too do, what it takes too keep you, (HAPPY HAPPY HAPPY :) Ron

William

Mar 13, 2014

Came in for service on two vehicles. Had a great experience on both. Upon pickup of our suburban the vehicle had been washed and the floors cleaned. What a great surprise that was greatly appreciated. Janet was extremely helpful and a pleasure to work with. Definitely will be back and will be requesting Janet to work with.

Phillip

Mar 8, 2014

I took my 2013 sonic in to have a computer problem fixed. the service was, as usual, fast and friendly and it appears that the problem has been corrected. they even gave me a free car wash afterwards. thanks for a good job graf.

Emily

Mar 7, 2014

Graff Chevrolet is the only place I will take my car, they take amazing care of me and my vehicle everytime I come in!

Nina

Mar 5, 2014

I came to Graff's looking for a used car and dropped by the Used Car offices. It was a very cold day and as I walked up the sidewalk to the door, a salesperson was waiting for me, holding the door open--a nice welcoming touch right at the beginning of my visit. The salesman was Craig Westenburg who is a fairly casual fellow--not high pressure, and there were times it felt like I was talking to the neighbor instead of someone who was trying to sell me a car. He has a low key approach which I found appealing. My second visit to Graff was to discuss new cars, rather than used, and I asked for Craig again. The fact that he had been with Graff for a long time was comforting, and if he didn't always have the answers, he certainly knew who to approach to get them.When I called on the phone and had to leave a voicemail, Craig either responded immediately or if it was several hours later, was most apologetic for not calling sooner. He did not badger me with extra phone calls as I pondered what to do. All in all I liked his homespun approach and honesty, and would most certainly recommend him to anyone in search of a new or used car.

Stacey

Mar 3, 2014

The staff was very friendly and accommodating. The entire process was upfront - no high pressure sales, no hidden fees, no trying to force us into different financing. We really enjoyed the process and feel good recommending Graff to family and friends. We will definitely be back for future vehicle purchases.

Tiphanie

Mar 1, 2014

charlie took his time to tell us about all of our different options for our new car doing several different test drives. we drove away happy in our new car.

Timothy

Feb 27, 2014

I got an oil change. No problem, timely, courteous. However the service attendant did not know how to reset the mileage on my Oil Life Remaining indicator. Plus he said that the % was a measure of much oil is left in the engine. Tim Quinn 493 819

Mary

Feb 26, 2014

Perry was extremely helpful to Renee as she was handling several clients at the same time. They were both very pleasant people to work with !

Craig

Feb 25, 2014

While I was waiting for my turn for an oil change, my service advisor, Janet, came over and asked how my car was and asked if I was having any more trouble with my Equinox. I really appreciated that she took the extra step and knew who I was without looking anything up.

Robert

Feb 24, 2014

Once again, Graff Chevrolet proved without a doubt their service is second to none. Lisa and the whole team are A #1 in my book. Lisa is the most generous and goes beyond the call for her customers. She raised the bar higher this time that no other dealership can touch. The team behind her is equal to her task and I am proud to call them my "FRIENDS". Thank you so very much.Bob Porterfield

Steve

Feb 20, 2014

Purchased car from a dealer other than Graff. Had a factory warranty problem. Graff repaired the problem and treated me with the greatest of respect. Will always consider Graff before any other dealer.

Jeff

Feb 19, 2014

Awesome staff. Understood what was going on. My recent visit resulted in me leaving my car there and I was offered a rental without even asking. Very nice.

Walter

Feb 18, 2014

We were unable to wait to have our service so we were taken home by the dealership. When the car was done my husband was working and I had no way to pick up car so it was delivered to me. This is the best service ever.

Scot

Feb 17, 2014

Absolutely smooth and wonderful. Everyone I dealt with was professional, polite and wanted to understand what what my problem was. They communicated what they fixed on the recalls. Made sure I understood. Graff Bay City is the best.

Jeanne

Feb 16, 2014

Everyone was kind and helpful. I had an oil change but didn't get a new sticker with my mileage for my next change. Love the hot chocolate machine -- Thank you!!

Tonylee

Feb 15, 2014

Scott Jones was very helpful in helping me to decide to lease or buy. He knew the product inside and out.

David

Feb 13, 2014

Janet (Shipman) was very helpful and kept me inform all along the way. Shuttle was prompt and friendly. While it was a major expense, everyone had my interest at heart.

Delia

Feb 12, 2014

I had a wonderful experience at the Hank Graff dealership in BAY City. I gave the sales person all my information of what I was looking for and the price I wanted to stay in. The treatment I received was excellent. They were, I believe as friendly ,professional, and treated me as well as someone that would be purchasing a brand new vehicle instead of a used one. I appreciated the respect,friendliness and the dedication of all the Hank Draft employees. I continue to share my wonderful experience with others. Thank you for giving g me this opportunity to express my gratitude.

Kathleen

Feb 12, 2014

We pulled into the lot on one of the day's that the wind chill was -15. We were pleasantly surprised when Scott Jones immediately came outside and asked if he could answer any questions. He answered all our inquiries and then some about the 2014 Impala without being 'pushy.' The dealership employees were very friendly, the facilities bright and immaculate. Scott found us the car we were looking for and we are very pleased. We are also impressed with the perks such as free oil changes. We are getting older and my husband no longer wants to do it himself so I am anticipating returning to Graff's for service.

Nancy

Feb 12, 2014

You did a good job. Thanks My husband and I enjoyed the coffee and pleasant surroundings while waiting. I always come to Graff for service.

Jason

Feb 11, 2014

The experience itself was fine. I'm not pleased with having to spend $335 on replacing the shifter on a car that isn't even 2 years old yet, with it not being covered by warranty (understanding that I'm past the bumper to bumper warranty mileage), but the work itself was fine. Just way too expensive for what was done, in my opinion.

Kelly

Feb 11, 2014

Everyone was very friendly and helpful, the loaner they had me use was great, they kept in contact with me throughout the repair process to let me know what was going on and I appreciate the shuttle service.

Michael

Feb 11, 2014

Other then the recall on my 2014 Silverado I had two complaints. One was the key and door chimes were to loud even after turning all the way down. Still to loud. Can this be fixed? The other was the sound of the turn signal relay, (to loud) can this be fixed by changing out the relay or something? Other then that my experience with Graff service has been nothing but excellent.

Melissa

Feb 10, 2014

My experience with the staff was amazing! Very much team oriented. I am disappointed with my vehicle which has nothing to do with the staff. 200 miles on the equinox and it is in the shop, friday, saturday, sunday and now monday to have a new radio installed. Now they are ripping the dash apart..............frustrated!

Charles

Feb 8, 2014

My sales rep, and everyone else too, was very friendly and helpful. Everyone I saw greeted me and offered something to drink. And I got a great price and interest rate with all the incentives being offered by GM. Got a good deal on the trade-in too! In two sessions at the dealership I had a new car!

Denise

Dec 29, 2013

Kathy Woods went above and beyond to find us what we were looking for. She also communicated with us quickly and effeciently throughout the process.

Carol

Dec 28, 2013

My brand new (109) miles on it, Malibu was hit by a run away driver and I came in for an estimate and to have pars ordered.Treated with respect and received service in a timely manner.

Charles

Dec 24, 2013

I was well satisfied with the work your Graff Chevrolet employees provided me in changing the oil in my new Impala. They did a good job and in a timely manner. Thanks.

Liberty

Dec 23, 2013

Our salesperson, Marc Wagner, was a pleasure to work with. My husband and I did a lot of the legwork online, but when it was time to actually make the purchase, Marc was courteous, knowledgeable, accommodating and communicative. He provided us with his cell phone number and between texting and email, much of the deal was made. 'Tis the modern times! The dealership itself is lovely and the process was simple, which is much appreciated. The car (2014 Traverse) is also fantastic and we are thrilled with our purchase.Overall, an exceptional experience. We tend to keep our cars for the long haul (our trade-in was 12 years old), so this process could have been very daunting for novices like us ... but it was just the opposite. Very happy and will definitely come back when it's time for another purchase.

Russell

Dec 12, 2013

RUSS & I ARE ALWAYS PLEASED TO GET OUR TRUCK IN & OUT WITH NO FUSS , LOVE THE NEW WAITING ROOM & EVERYBODY IS SO NICE ! MERRY CHRISTMAS !

Sarah

Dec 12, 2013

Working with Marc W. was amazing. Great service & follow up. He found me the exact style of car I wanted and was able to make a deal to get the monthly payment in my budgeted range. Once the deal was complete he also made sure I had my phone sync'd to the car's Bluetooth before leaving the lot. I will definitely pass the word along that Marc & the others at Graff are the best to work with.

Kirk

Dec 10, 2013

Renee called me and reminded me my lease was about up and December was a good time to look.I told her we wanted something easy to get in and out of , because my inlaws and mom are older,and great gas mileage . She suggested an equinox .also told me great rebates and was very sharp. Later that day drove through car lot ,saw it and loved it. Next day drove it home.

Ricky

Dec 10, 2013

Tom Rezler JR is a very detailed salesman!! A big plus to your staff!! Lori Snyder was also an outstanding person!! Nick was very knowledgeable as well!!

Kelly

Dec 6, 2013

I am continually impressed with the staff at Hank Graff in Bay City. I appreciate the opportunity to book appointments online, but I love the personal attention I receive on the phone and in the shop. Thank you for taking the additional effort.

Danielle

Nov 28, 2013

Graff has been wonderful. I've only had my car a month and its already been in for a flat tire and a recall and both times they picked it up and had it back to me quickly. I am very impressed with the service department so far.

Kenneth

Nov 25, 2013

I was in for a noise coming from the dash. But it was not doing it all time. It was checked out but nothing was found. I was reassured that if this becomes a problem just bring it back. I know noises are hard to find if they are not there all the time. Thank you Taylor for your help.

John

Nov 20, 2013

NO PROBLEMS - VERY COURTEOUS & FRIENDLY. VERY SATISFIED. VERY NICE WAITING ROOM WHERE YOU COULD RELAX WHILE YOUR CAR WAS BEING SERVICED. LEFT CAR AS CLEAN AS I BROUGHT IT IN.

regal-beagle

Oct 23, 2013

my parts were back ordered but when they came in they called, the staff and and the service writer were great, the service manager was polite and worked with me to make me a happy customer. will bringing my work in again whether under warrenty or not. trust that the work was done right.

Janet

Oct 1, 2013

Our sales person, Tom Rezler, made our car buying experience enjoyable. He was friendly but a busness professional.

JamesD

Sep 7, 2013

Graff has been great!!! After I bought my trailblazer I love it!! The only thing I am frustrated with is the amount of money I had to put into it when i was assured that everything was fine when I bought it. But with that said, Everyone I have spoke with at Graff has been SO nice and I will do business with Graff in the future, I will just look closer at what I am buying better!! The staff at Graff and the work that has been done I cant complain at all!!! My only complaint would be that I was not expecting to put this kind of money into something that I have only had for a few months.

Susan Knochel

Aug 2, 2013

Renee Dean made my experience painless and very easy. This is the 2nd car I have gotten from her and will continue to do so.

Love my Avalanche!

Jul 22, 2013

My thanks to Rick Rechsteiner, Tom Rezler, and the rest of the staff at Graff Chevrolet in Bay City,MI. I have talked to a LOT of dealerships during my search for the right vehicle. Their team has gone well above and beyond my expectations. They made it worth making the 100+ mile drive (They did offer to deliver my vehicle. But, I wanted to see the "Tall Ships" that were in the harbor that weekend.). At the end of the day, I felt that this dealership truly valued my business and they did everything I could have asked to get me into the vehicle I was looking for. I cannot recommend them highly enough.

J&J

Jul 14, 2013

We bought TWO vehicles in 24hrs!!! Our sales consultant, Kathy Woods, is to blame! What an excellent team member you have. Kathy is the car sales WOman everyone wants to have. She is informative but not in-your-face-pushy! Kathy remained patient with us until we were 100% comfortable and confident with our vehicles. Thank you Kathy and & Graff Chevrolet Bay City

Denise

Jun 25, 2013

The associates providing the service were great...they were helpful and answered my questions. Thanks!

Rachel

May 21, 2013

We had an excellent experience, everyone was very friendly and helpful! Our salesman Tom was very knowlegable about our vehicle and all it's features. We really felt like he put in the extra effort to make sure we understood how to use everything in the truck and all the extra details that come along with purchasing a new vehicle. Graff Chevrolet and Tom Rezmer have definitley gained new life long customers, we will be back for any future vehicle purchases and service. Thank you for making it such a great experience!

Jason

May 17, 2013

I have gotten TWO "rewards" on the visits I have made to Graff since the purchase of my vehicle. During this latest visit I had gotten an oil change (at 5,000 miles)...got a HUGE surprise to find that Graff covers the first oil change on a new vehicle purchase!!!...Prior to that, I had brought my vehicle to get an oil change at 3,000 miles and was kindly informed that was no need due to the 5,000 mile threshold of the oil initially put into my new vehicle...The knowledge, kindness and sincerity of the employees at Graff is MUCH appreciated!!!

SLB

May 7, 2013

I never have a problem at " Graffs" the staff is always right there to help me.

First time buyer

Apr 11, 2013

I had not planned on buying a car as soon as I did, but since I got such a great deal I bought right away. Craig, my salesman, was very easy to work with! Thanks!

Ken

Mar 31, 2013

Tom explained everything about our new vehicle. Any questions we had he had an answer for. He also made my wife very happy by giving her a pie. :) Very satisfied with my Traverse.

Jeepddriver

Mar 28, 2013

Was in Last week for an oil change/tire rotation. The staff was great, and I was in and out in no time. Thanks Graff BC.

Satisfied Customer

Feb 21, 2013

I was very interested in the Eco Cruze as I was searching for a new vehicle. Everyone at Graff was friendly and offered great customer service. I was able to test drive a Eco Cruze and get some questions answered about the vehicle after stopping in there after work. Bob and Seth made that possible even though it was close to closing time at the dealership. I really appreciated that. My husband called Graff the next morning to see if they could get the car that I wanted delivered to their lot since I had made my decision that this was the car I wanted to purchase. Scott kept in touch with us and was able to get my car within a few days. Scott was friendly and took the time to listen and fulfill our needs. Keep up the good customer service....I love my new car!

Jhoff567

Dec 9, 2012

I love the fact that Graff appreciates your sale and is respectful of you and of your time. The staff is very friendly and honest. The selection and quality of used vehicles is great. I enjoyed the buying process and was able to successfully purchase my first vehicle.

AZ Baby Mama

Nov 19, 2012

It's nice to see a dealer that appreciates my business. Treated very well, respected my time and schedule. Answered my questions with straight forward and honest answers. Great experience start to finish. Will be back for service too!

qz3wvz

Sep 29, 2011

On September 29, 2011, I took my Pontiac Vibe in for oil change, tire rotation and 27-point inspection. I made an appointment for 3:00. I arrived at 2:45 and the oil change area and a backup of cars. A tech came out and I asked him what was going on with the line-up. He said the Happy Hour oil change was going on. I said does a 3:00 appt mean nothing then? He said no and pull around to the other door. So, I did and was directed to Greg and that he would take care of my oil change and tire rotation in area where they service the cars. I said I would return in 1 hour. After 1 hour, my car was sitting outside like it had been serviced. I went in to get the paperwork and was told that they only did the tire rotation and that the oil change was never done. I asked them to explain why. There was some mix-up apparently. I asked to speak to the service manager, Eric, and said this is the second time this has happened to me here. I was told that the service on my car was going to be completed within 1 hour and it was not completed. So, I had to wait another 30 minutes for the oil change. Eric was responsive to my concern and offered a free oil change as compensation for my inconvenience to be used in the future. I asked for his card and said I would be contacting him for my next service visit so I know I would be given the service I expect. I hope a future visit will meet my expectations because this is a convenient location between my work and home.