Used Cars for Sale at Grapevine Dodge Chrysler Jeep in Grapevine, TX

UnderTheSea

Mar 17, 2016

I wish I would have read the negative reviews on this website, but still not sure I would be able to see this sitting in the office. Bring a calculator with you if you do decide to even come close to checking out a car here!They pulled a bait and switch on me with paperwork. Be very leery of the numbers typed in especially on final documents. The only reason I went over to the dealership was because the car I wanted was advertised close to my budget. Every negotiation we did, they had me sign off on with the final paper saying "I will buy if you can make these numbers happen". I thought it was a fair price for the vehicle and for my trade in. They came back in with one more piece of paper and asked me to sign off on it. The number was different and I asked the specific question "is this all in and include tax, title, and license?" as I had already calculated the numbers and it was about right for the additional amount. Salesman (Adrian) replied "yes", so I signed off. We walked over to the finance office and I looked at the numbers, but I should have pulled out my calculator and specifically went over every single number. They changed the "sale price" to the number I had questioned above (which was above even the advertised price that I came in for), added on top of it $1197 for pdr, dent, and theft (which I was never told was an additional cost), and added the tax, title, and license on top of that. I did purchase an extended warranty and that was listed out separately, but I didn't receive the registration page for this. I would have never noticed these changes until I pulled out my paperwork ONCE HOME and started crunching the numbers backwards. The numbers listed on the contract are not straight forward. I met with the finance guy (Scott) today, 3/17/16, and he acknowledged that there was a discrepancy, but he couldn't do anything about it until he discussed it with the sales manager (Lloyd) which he could not do until the next morning. I'm wondering how many other people have fell prey to this as I don't think most people go home and work out the numbers. I see others on here that have. RIDICULOUS that a dealership can still do this. These guys live up to the car dealership stigma where I should have watched and taken a picture of every single number and piece of paper or recorded every conversation. The car is a nice car, but I wish they would be honest with their numbers. Hopefully they'll fix it and I'll write a rave review, but until then...

skeptic1

Dec 29, 2015

I normally do not write reviews and I normally do not like the car buying experience, but the service and consideration that I received from William Kendrick was great. He was extremely helpful in finding out what I was looking for and locating a car that matched my needs. I appreciated his help and felt like I was being treated fairly. I would definitely recommend this dealer and Mr. Kendrick in particular. I couldn't be more pleased with my vehicle.

DISCUSSED

Nov 1, 2015

I have been purchasing Chryslers for 23 years, Have purchased 14 Chrysler, Jeep and Nitro vehicles during that time. The dealership damaged my 6 day old car door, hinges, and fender while in their possession and would not replace the vehicle for the diminished value. I was without the use of the car for 5 weeks while the dealership and the insurance company decided what they were going to do about the situation. The general manager would not make the situation whole for me and did not give me the time of day. Chrysler and this dealership do not stand behind there mistakes. I will never buy a Chrysler or do business with GRAPEVINE DODGE CHRYSLER JEEP dealership again. They lost a valuable customer who has spend tens of thousands of dollars with this dealership.I also spoke to Chrysler corporation and they could care less said it was up to the insurance companies. The dealership insurance company Sentry insurance did not want to be bothered and said that they were not at fault nor would they cover diminished value. So buyers beware when the dealership service department has your car they will not that responsibility and advocate for the customer even when it is a clear case of dealership fault.

RL

Oct 18, 2015

Wow! I had thought deceitful car sales practices were a thing of the past. I headed off several of the outright lies and attempts to deceive but, a couple followed me all the way in to the finance department to settle up. 1. Attempt to finance through their company at a higher rate even though I walked in with approved financing and told them several times I was using my financing only. 2. They need my personal information to complete the transaction. But, was used to for a credit check, for their own financing use. 3. The aftermarket exterior/interior protection plan that mysteriously came up at over $1200K was we come to you anywhere in the USA but, was told no way that happens. The vehicle has to be brought to the dealership. But, the plan was deleted because you got a better price. I think not... 4. This Ram 2500 truck gets 25mpg, some have reported even near 30mpg. LOL. Never again Grapevine Dodge Chrysler Jeep.

Waylon91

Oct 5, 2015

If you're looking for a new vehicle, Grapevine Dodge is the place to go, and Stewart Ericson is the man to see. Helped me out a ton, and has wonderful customer service. I love my new truck!

dg300

Oct 1, 2015

I went to Grapvine DCJ a few days ago, and I was greeted by the most wonderful staff, I felt so welcome, but what really made me happy was Tory Wood, she helped me get the car I had my eyes on for a while now, she is such a pleasant person, and gave me a great deal I could just not pass up, if you're looking for a car Tory is the one to go to!

Eva76dd

Oct 1, 2015

I went to grapevine dodge to look at jeeps and was greeted by Tory Wood. She made the experience enjoyable we will be back shortly to purchase. Thank you Tory!

QueenLadyC

Oct 1, 2015

I came in to get an idea of what the 2015 & 2016s were like and to see what I would be spending. Tory took not of what I was interested in and matched me up so well. She explained all the features and how the process works. I will definitely be back to buy when I can financially commit!

sewswt514

Oct 1, 2015

We talked to Tory Wood at Grapevine Dodge about a new car. She answered all of our questions and was very knowledgeable about the cars available. We will go back to her when we decide to purchase a car.

Angie

Sep 30, 2015

Thanks to Tory Wood for answering all of my questions regarding searching for the perfect vehicle for me. She took the time to take my wishes into consideration: safety, cost, mileage, and sytle. I would certainly recommend her to others.

DollyCharger

Sep 30, 2015

Have been a loyal Grapevine DCJ customer for more than 10 years, purchasing three vehicles and using them for all our service needs. Thank you so much for bringing Nona back!! So grateful for the return of her professional, thorough approach!! She found several items that were missed on a previous visit with another advisor and is assisting us with an ongoing issue that no one else has been able to solve. She really goes above and beyond to take care of her clients and we highly recommend her and Grapevine DCJ!

dustin

Sep 30, 2015

I called Tory wood about a jeep and she was very helpful with my questions. What a great salesperson. She deserves a raise. I would recommend her to anyone.

Hooked

Sep 30, 2015

I came in a few days ago to look at a few truck's. I was met by a lady named Tory Wood who was courteous, knowledgeable and very patient. I have bought Chevy so for years but was tempted to switch entirely because of my experience. Of it ever do switch I will buy a car from Tory.

ram fan

Sep 30, 2015

Go to Grapevine and ask for Becky she is very helpful and knows her stuff. Worked very hard to get the car we wanted .thanks Becky

Samlamar

Sep 30, 2015

When I came to the dealership I was immediately greeted by Tory, who was extremely helpful with understanding my wants and needs in regards to a new car. She has a wonderful personality, and is certainly an asset to this company! I will definitely be returning to Grapevine Dodge when it's time to buy one, thanks to Tory!

jteague95

Sep 29, 2015

Want to think Lewis Diaz for helping me get into my beautiful vehicle. Couldn't have done without him. I will be sending people your way. Thanks again.

Kate

Sep 29, 2015

I was so nervous to take on a car payment but the staff at GV dodge was excellent - Lewis is especially helpful and knowledgable - he explained my options and showed me some fantastic cars. I ended up getting exactly what I wanted. Will definitely be sending my friends to him!

maria2

Sep 29, 2015

So thankful that we bought our daughters first car from here. Joseph Grant made the deal possible. Thanks so much! My daughter loves her car and couldn't be anymore happier.

new me

Sep 29, 2015

When I had talk to John Ward about a vehicle he gave lots of info of the product me and used that I was looking at, jeep wrangler.

Tracy A.

Sep 29, 2015

I went to in the check out the new dodge chargers. Fortunately I was met by Tori wood's bright smile and great personality. She def listened to what my wants are(im very picky) and I feel she represents your company very well. I definitely will be coming back very soon to get my new hell cat and only buying from her!

VeryHappyLady

Sep 29, 2015

I was having the worst luck finding a vehicle in my price range. Lewis Diaz made it happen and changed my car shopping experience! Thank you!

dodge_guy2101

Sep 26, 2015

This guy, Mark, took care of out every need! He was honest and forthright....this cat is the bomb! and thanks for your service to our country! I recommend Mark to everyone!!!!

James

Sep 26, 2015

Great dealership! Wonderful staff and loved the inventory. Had the pleasure of being helped by Mark Livingston, made understanding all of the features on our Charger a breeze!!

Amanda C.

Sep 24, 2015

I had a truly great experience at this dealership and working with Jeremiah. He was extremely knowledgeable and very patient - I was nervous and had 1001 questions.

George

Sep 23, 2015

I was looking for a used car for my grand daughter. Mr. Lewis Diaz went above and beyond to get me what I needed.This is my third car in two years. Thanks George S.

Alientechno

Sep 22, 2015

Mark was very professional and got the color I wanted. Even though I have been building race cars for 18 years! Mark was the one to make this happen.Thank you again Grapevine Dodge and Mark!

Bigstar

Sep 22, 2015

Mark Livingston was helpful, courteous, and very knowlegeable. He asked the right questions and was quick to find me the perfect truck. I know his time is valuable and that was important to me because my time is valuable too.

Jskinner

Sep 22, 2015

Went in to get my mother in law a car and Adrian Garcia gave her undivided attention. She brought her new car in for service and at that time he was able to find us a car in our price range and then we ended up walking out with a car for ourselves. Showed us the attention we deserved and I recommend everyone buying a car visit him.

thearmyman83

Sep 22, 2015

I had a great experience with Mark Livingston I could not have asked for a quicker easier transaction. Thanks grapevine for employing such wonderful people. Keep it up

Cope05

Sep 21, 2015

We just purchased another car from Grapevine Dodge and the customer service we receive has always been consistent. We refuse to deal with any other sales associate. We have now bought 3 cars from Adrian Garcia and he treats us like family every time. Whether we are there for an oil change on our existing vehicles or other issues, he never hesitates to say hello. His customer service is genuine. "Thanks Adrian... for everything!!!" We would also like to add the clarity in which the paperwork is presented is very detailed. Thank you Alan and Rodney for always making this process easy to always want to come back to. - The Copeland's

Jfennell9

Sep 21, 2015

i purchased my car from this dealership when John Ward was the only salesman in dfw that could make the deal. I told him what I wanted and how much I wanted to spend and he made it happen! I will definitely purchase from him and this dealership again.

Gabe R.

Sep 19, 2015

I called in after searching the internet and spoke to Adrian Garcia. I set up an appointment with him and went in to go see the car. He had the vehicle pulled up and was ready for my visit. I was able to quickly jump in and test drive the car. Adrian was professional and courteous. We purchased the vehicle and Adrian helped make it easy and painless.

Oakley8

Sep 19, 2015

Mitch made buying a car easy and painless, unlike countless other dealers. His knowledge about the vehicles and his ability to be a person and not just a pushy sales person made me feel comfortable and excited to buy a new vehicle! Go see Mitch before you waste your time at other dealers and get countless calls!

AngiLew69

Sep 18, 2015

I went into Grapevine Dodge Chrysler Jeep not knowing what to expect, but figured it would be like most dealerships with the sleazy salesmen saying anything to get you to buy a car. But it wasn't like that at all. We talked to John Ward and he was fantastic! He took us all around to all the cars that we wanted to see. We told him very little about what we wanted and he just knew exactly what we were looking for! He was straight forward and a pleasure to deal with. He really fought to get us the best deal possible. I will come back there for all my cars from now on. Thank you JohnWard and everyone at Grapevine Dodge Chrysler Jeep!

Brandonnj

Sep 18, 2015

Adrian Garcia was very attentive and willing to go above and beyond to find the perfect car for me.. I have recommended a few people to the dealership and they all drove home feeling like they were in a win win situation with nothing but good things to say.. Superior service even when it comes to my oil changes.. Adrian and the Grapevine Team always seem to be a step above the rest.. Keep up the solid work.

CHRIS123

Sep 18, 2015

When I went looking for my new car, the first few places I went to showed me cars, but didn't really assess my asking and questions. As soon as I got to Grapevine Dodge Mitch was nothing less than exactly what I needed in a serviceman. He was able to show me cars while advising me on similar makes and models I might be interested in that would fit my needs. Would absolutely recommend to anyone looking to buy.

Michelleeppy

Sep 18, 2015

Went in to this lovely dealership a few weeks ago spoke to a car salesman named Mitchell Merckling. He was very professional and knowledgeable about the cars I was interested in. He helped me pick out my new BMW! Awesome place of business and awesome employees!!!!

Moparmaniac72

Sep 18, 2015

I just had the pleasure of dealing with a great salesperson. Becky is the most cheerful, honest and helpful salesperson I have come across in a long time. People like her make the whole stress of buying a car so smooth. I will make it a point to tell my friends about Grapevine Dodge and Becky the saleswoman extraordinaire.

Roro27

Sep 18, 2015

First off great dealership the warmth and welcome when you first walk in! Adrian Garcia was VERY helpful explained every detail on helping me get the car I wanted and helped me in every way! I def recommend this dealership especially Adrian !

Anonymous

Sep 17, 2015

Very friendly people, worked quick to get me approved and out of there. Thanks Jeremiah for treating me great through my car buying. You don't get this service at most places.

Hayjohn101

Sep 17, 2015

More people would buy cars if we all went to Shaun Livar! Makes you feel like he actually cares and doesn't just want your money!

infideljk

Sep 17, 2015

Very straight forward honest person. Treated us with high respect and very knowledgeable about the vehicle's. Great guy. He helped us and a spanish speaking customer.

Rose

Sep 17, 2015

I was looking into purchasing a Jeep Wrangler this year. Adrian helped make that happen! He offered me a deal I could not pass on! Now I drive my Wrangler! His customer service was great and very friendly!

SRTbubba

Sep 17, 2015

My salesperson made the whole experience fun and exciting, and he was just an all around trustworthy guy. I felt like I was getting a good deal and checking blue book I was getting a GREAT deal!

Bell15

Sep 16, 2015

I was a little hesitant about purchasing a new vehicle but Jeremiah made this experience a great one. He is the best!! I will recommend anyone I know to Grapevine Dodge & because of Jeremiah

Clara

Sep 16, 2015

Adrian Garcia was extremely knowledgeable about the vehicle we wanted to purchase and was most accommodating of our situation. He is BY FAR one of the most professional people I have ever dealt with in the auto industry!! I will continue to refer all of my family and friends to him for life!!

ItsMooonniiccaa!

Sep 16, 2015

Adrian was extremely helpful in every single way. The car buying process was so fast and easy. He always made sure every questions or concern I had were always answered and fixed in a timely manner. I have referred several others to him and they also purchased vehicles. They had nothing but good to say about how awesome he is! Adrian is the bomb.com!!

john.doeee

Sep 16, 2015

If your in the market for a Dodge Chrysler Jeep or ram, i highly would def recommend you see Brandon. He had great knowledge about the products, answered all my question. Had a great experience!

Juleamaldonado92

Sep 16, 2015

Lewis Diaz and his manager are the best and got me and my family in a Town & Country and we love it!! Quick and easy.

KrystenV

Sep 16, 2015

Adrian Garcia was nothing but professional throughout the entire process. His knowledge of the vehicles was impeccable and we received nothing less than first class service. Anyone looking for a vehicle should do themselves a favor and stop by Grapevine Dodge Chrysler Jeep and have a chat with Mr. Garcia.

Belinda Sigala

Sep 15, 2015

I am pleased with everthing that Adrian Garcia has accomplised for me and my family. Adrian has gone above and beyond to make sure that I got what I wanted, made sure that I understood everthing about the process "Atta Boy" from the Family Sigala!

Blake P.

Sep 15, 2015

I have bought many different vehicles from this dealership and have had excellent customer service everytime. The management team as well as the sales team do a great job of making the customer feel valued and getting them the best possible deal! AG is the man to go see if you're in the market for a vehicle because he will make it happen!!!

bmk0071

Sep 15, 2015

Mitch Merckling is very helpful and a wonderful employee! highly recommend him and the dealership. Very personable and gets you everything you want with your car experience.

CherokeePride

Sep 15, 2015

I highly recommend Becky Langford to see about buying a car. She is professional and honest, definitely someone you can trust to give you the best customer service and a great deal :)

Chris12345

Sep 15, 2015

Very good service... Lewis Diaz was so much help anything info I needed he had it. He did everything for me to get my vehicle... I couldn't done it with out him.

Danielle90

Sep 15, 2015

In this visit I camed in with my random questions about there service looked at some good fair price vehicles, did not purchase but was very satisfied overall...definitely a worth place for buying vehicles, Thanks Stephanie...

jessicacande77

Sep 15, 2015

Adrian was awesome at helping chose the right car and getting us the very best price! He worked with us to meet our budget. Everyone we came in contact with was super friendly and made the whole process easy and enjoyable!

jezika316

Sep 15, 2015

I Grapevine DCJ just too look but walked out with a new "used" Chrysler 200. Adrian Garcia gave me a deal I couldn't reject. The service was so great I referred 3 coworkers who also purchased a Jeeps and a truck from Adrian. They too had nothing but great things to say about GDCJ and Adrian. I highly recommend this dealership but especially Adrian Garcia. He's for sure more interested in giving you the best deal.

Kayla Althenn

Sep 15, 2015

My time spent at your dealership was great! John Ward was a great salesman and he had aa perfect answer to all of my questions!

Maria Malagon

Sep 15, 2015

i have bought 3 vehicles from Adrian Garcia and will never go to no other! He always gets me what I want, not what he needs to sell! The 3 times never has he even tried to show me anything other than what I go in to buy! Great Job Adrian, your the BEST!!!!

mkgaytan

Sep 15, 2015

Probably the easiest car buying experience I've ever had! Our salesman Adrian Garcia was so helpful and friendly. He took his time with us and walked us through every step to getting our perfect car!

texas

Sep 15, 2015

My husband and I came in to purchase a vehicle and what we got was more of an Experience! John Ward was kind and knowledgeable about the inventory. We will definitely return for our next vehicle and tell all our family and friends what an awesome salesman John Ward is.

tommydodd

Sep 15, 2015

Lewis did a great job finding the right car for me and my family very professional and the management team worked very hard in working out the right payment plan and making it easy to drive out with the car we bought the same day. very hassle free car buying experience

Ambercrawford287

Sep 14, 2015

This is a great dealership and they give great service. Phil Cruson is wonderful and exceeded my expectations. I would highly recommend this dealership and I would highly recommend Phil Cruson!!!

bryce3024

Sep 14, 2015

Mitch Merckling was very helpful in my car search. He had a lot of knowledge and expertise. I will definitely go back in the future.

Buttergolf

Sep 14, 2015

Had a great experience and really liked working with Mitch. The dealership has a very large selection which is important also because I prefer to test drive the actual car that I'm purchasing.

carsales101

Sep 14, 2015

I came to the dealership and didn't even plan to buy a vehicle but my salesperson Chelsea Price made the process so easy and enjoyable that I couldn't help but purchase a vehicle! If you ever want a good experience go to her and you won't be disappointed!

Cheer22

Sep 14, 2015

I visited Grapevine Dodge and had Stephanie Stallons as my salesperson. She did the absolute best job ever!! She listened to every detail of the kind of vehicle I was looking for and made sure to find the best ones to match what I wanted! She was very kind and made my visit perfect!! I usually find car buying to be a stressful experience, but she made it an exciting and fun experience!! I will be back and I will make sure I am helped by her!

Customer777

Sep 14, 2015

I just want to let everyone know that Adrian Garcia is by far the best! Even though I had credit issues he understood my situation, explained my options and he was till able to make me laugh with charismatic ways! Gotta say, if you're going to buy a car... buy one from Adrian Garcia!

Dgarza2

Sep 14, 2015

My experience was opposite of the usual car buying experience. It was great and not a hassle and the sales associate Adrian got me everything I was looking for at a short notice.

Element43

Sep 14, 2015

Had a great experience even though i was not able to get a car due to credit issues (My Bad). Aaron Raney was a huge help in trying to decide what vehicle i wanted to eventually purchase.

Evap

Sep 14, 2015

I went in just to browse but Adrian Garcia made this the smoothest and fastest car purchase that I have ever made. He was very informative and knew what car would go with my picky taste. I will continue to recommend him to all of my family and friends because of his patience and knowledge.

FebGan34

Sep 14, 2015

My Salesman Jeremiah Crockett went above and beyond my expectations. It was my first time buying a car, and he and other staff members were very organized and commutative made me feel assured and at ease. It was a great experiences for my first time and i would surely come here again to buy a car and i will recommended it to my friends and family.

Happy camper

Sep 14, 2015

I had been looking for the perfect car. I was tired of getting the run around. Then I went and found a great sales person. Becky Langford is very professional and knowledgeable. If you want a real sales person that knows what they are doing I suggest you go see her.

Jeep Girl 5

Sep 14, 2015

I have wanted a Jeep Wrangler for as long as I can remember! I walked into Grapevine Dodge and was greeted immediately by Becky Langford a sales associate. Becky was fun to work with and knows Jeeps very well. The financing was easy and fast! Thank you Becky! :)

Jeep guy buys 2

Sep 14, 2015

I drove up to Grapevine scared of a few of the reviews and I must say this.....Becky Langford came out and made me feel welcomed! I bought me a new car and drove away happy and no stress like the other Dodge dealers in the area. I should have came here first.

Katherine

Sep 14, 2015

I had a great experience buying a new car here! Mr. Raney was very informative and helpful in my decision to purchase a vehicle. The atmosphere he created was very comfortable and made the process much easier.

Kg

Sep 14, 2015

I can honestly say that this has been the best car shopping experience I've ever had. Not only did Adrian Garcia find the right car for me, he also made it fast and easy. I believe that one should walk into a dealership and walk out a proud owner of a new vehicle, unfortunately I have previously experienced walking out feeling like I was pressured into buying a vehicle that just wasn't right for me. I will definitely recommend Grapevine Dodge to all my friends and family!

larry1985

Sep 14, 2015

If your looking to buy or do a trade in I would recommend seeing Stephanie Stallons and she will help you get into the vehicle that best fits your needs and requirements.

maryhobson

Sep 14, 2015

Went to car shop and met Adrian Garcia he was so friendly and knew his cars! Spent time with me and made sure I was comfortable with car buying process . Dealership is clean and I was impressed how knowledable Adrian was. I will refer all my friends to go see Adrian !

NewCarBuyer

Sep 14, 2015

I had shopping for cars because of the pushy salesmen. John Ward was different. Helped me make a decision without being pushy. Great service and a great price.

RandyR

Sep 14, 2015

My salesperson was John Ward. He helped me make a tough decision on whether to buy a Dodge truck or van, and I have to say I'm happy with my new van! He followed up after the sale and has been very helpful in helping me customize the van in just the way I want it. I'll definitely do biz here again!

Rustyjoe2980

Sep 14, 2015

I had a great experience at grapevine Dodge my salesman Adrian Garcia was knowledgeable and didn't pressure me to buy. I would definitely becoming back.

SAUBees05

Sep 14, 2015

Becky Langford made our car buying experience absolutely perfect. She was not pushy like most sales people can be, but was completely personable and helpful. She asked great questions and we ended up leaving with a car that was not only in our budget, but actually BELOW what we thought we would be paying. I love my car and I won't buy from anyone else.

shawn_del

Sep 14, 2015

from the moment I stepped into the dealership I was taken care of like royalty thanks to Adrian Garcia I couldn't have asked for better service and one of the best experiences buying a vehicle.. Thank you very much!!

Softball0212

Sep 14, 2015

My expirence at y'all's dealership was awesome! John Ward was very knowledgeable about the cars I asked him about. His test drives are very informational and I like that he lets you get a feel for the car before you talk about prices! Thank yall so much! You should give John Ward a raise for sure! :)

Stacy1966

Sep 14, 2015

The dealership has a huge inventory so that means you have lots of vehicles to choose from. Mitch Merckling is knowledgeable, listens to what you want, friendly and has a fun personality. It is a very refreshing experience at a car dealership.

tiffnix

Sep 14, 2015

Great experience from start to finish! Special thanks to Adrian Garcia for his willingness to go above and beyond to make sure I got the car I wanted.

txgal94

Sep 14, 2015

My salesman was the best he worked we me so well I would definitely recommend for anyone to see Jeremiah he will do his best to make you a happy customer

Yourbuddy75

Sep 14, 2015

So I stop by and I'm looking. And Becky Langford immediately wants to know me and what I need. What am I looking for versus what I am needing in my life. Okay. So we start our search. And we found a great used vehicle that I thought was me, a 350Z. Well, I have a job in the oilfield but it doesn't mean that some bank wants me to take it home. My credit score is shy of greatness, and all I need is another couple thousand on the down payment along with a couple points higher on my credit report...Becky did everything right and she is most definitely my sales lady!

ZakW1123

Aug 25, 2015

Needs a new sales manager ASAP. Beware of this place! Worst car buying experience ever!!!The sales person I worked with was excellent and tried to do everything possible to make the deal. The SALES MANAGER on the other hand made sure that I did not walk away with a truck. The experience was so awful!!I was looking at a certain truck and was working on the price. From the beginning I gave them my payoff for my lease. They gave me a pretty good deal but after driving the truck around town for a couple hours, I realized the truck was a demo (it had 2500 miles on it). We had already worked out a price prior to my extend test drive but after noticing the miles, I wanted more off the sticker. I came back with the truck, tried to make a better deal and the sales manager increased the price! How does that work!-He didn't have the correct payoff entered which I gave them from the beginning. -He said since it was a lease I didn't get a certain rebate which I told them it was a lease from the beginning. -He increased my taxes paid due to it being a lease.I walked out furious and left the dealership saying I wouldn't be back no reason to call. Sure enough about 5 min later the sales manger calls. I was still upset, told him why I was upset. He tried to over talk me while I was explaining the situation, got angry and hung up on me while yelling "Good luck to you!!!" Really? You are the manager? The one that is suppose to be the professional boss? Sure bud.. Well good luck to you and the dealership...

Smoovem

Jul 14, 2015

I've bought many cars in my life, I'll make this short and to the point, tons of dealer add ons not disclosed until the end of the process. Pointless dealer add ons not worth the paper it's not printed on. They are ultra shady, there are many other dealerships to use, go somewhere else. Bait and switch sales tactics.

vandeyla

Jul 7, 2015

My wife and I went to this dealership this past weekend (3rd of July) for a used vehicle. When it came to the price and everything, my wife told them she already had financing through a Credit Union at a really low rate, to which the salesman (Stewart) asked to give them a chance to match it/get close and they would be sure to get us a good deal. We told them where we wanted to be for monthly payments and the first "deal" didn't come even close (they lowballed our trade in). In addition they have a mandatory "Dealer Accessories" add-on for $1197 something called Apex that's some kind of GPS/Tracking/Recovery system he boasted is for Android and will soon be for iPhones too (we told him it's useless because my wife has a Windows phone). My wife asked what the interest rate was because it wasn't on the sheet they printed out and Stewart said he didn't know but he could find out. He had us sign a sheet to agree that we want to try and make a deal and left the office. When he came back, he gave us more for the trade in but the numbers still weren't good enough. Again my wife asked what the interest rate was and Stewart said he can find out and left the room to talk to his "boss". He came back with a "deal" that extended the payments from 60 months to 66 months. Again my wife asked what the interest rate was and he began questioning why we are worried about a few more payments because we are getting a great deal (they "increased" the trade in value). I finally stepped in and said she wants to know the interest rate why won't you just answer the question. He still wouldn't answer (a clear sign they don't want you to know) and asked she sign a paper indicating we would agree to $xxx/month for 66 months. She instead signed and wrote "I want to know the interest rate thank you".While he was out of the office I googled a website on my phone on how to figure out the interest rate and came up with 18%. Stewart came back from talking to his "boss" and said he won't divulge that information unless we sign the paper; at this point everything broke down and we ended all negotiations. He started complaining we were hung up on the additional 6 months and we were being ridiculous. As we were leaving i took a picture of the price portion of the first "deal" and upon doing the math they charged the Accessory Fee of $1197 twice!!!! (that's $2494 extra)The story doesn't end here. After we left, Stewart began texting my wife over the course of the weekend until I told him to stop on Monday and that their conduct was unprofessional and shady.Avoid this place like the plague. If they don't want to divulge information you are entitled to, they are hiding something (he admitted in a text message that the interest rate was about quadruple what she was going to get through her credit union). No add-ons should be forced.

Matt

May 22, 2015

First it was my own fought for not walking out of the deal when the Jeep showed up with an aftermarket top and not reading the bill of sale and other documents closely. Reference the top I asked myself after seeing it if I would have gone ahead with the deal had the salesman been upfront and honest about it. The answer was yes but definitely felt slighted. I am 56 years old and have bought allot of cars and numerous houses, years ago was nervous and double checked everything. Should have maintained that vigilance but lost it somewhere along the way, probably because most people are honest and have integrity. Unfortunately the finance person, Mr. Zimmerman I believe, reminded me there are still scam artist and unethical peope in the business. NO WHERE during the purchase did anyone mention "Blue Steel" or what ever you call it, nor did anyone mention any protection plan, other than the extended service plan and oil change program. Upon reviewing the documents the next day I found three charges of $399 added in. I called and spoke to Kirk W, after much ado he gave $600 of the $1197 back. Mr. Zimmerman is a very good shyster, with his story of heading to his sons baseball game as soon as we were done, quickly grabbing papers as soon as I signed, pointing to where I needed to sign while I tried to look over docs. Yes, its my fought, just couldn't believe someone like that would work in a reputable dealership. According to the signs it was all recorded, take a look. At least it will not happen again.

DRW

May 4, 2015

I've bought a lot of new cars, and had some excellent experiences, but this is the best one yet. Mitch Merkling and the rest of the staff were excellent. Mitch was polite, responsive and very knowledgeable. I will be going back to Mitch and Grapevine Dodge/Ram for my next purchase.

briebosshart

Apr 28, 2015

I went to 6 dealerships including 3 other Chrysler dealerships and I knew I loved the Jeep Wrangler but I couldn't find a sales person or dealership I was comfortable buying from, until I met Mitch Merckling at Grapevine Dodge. He was extremely nice and knowledgeable. No pressure and there is nothing I would have changed about the purchasing process other than not visiting the other dealerships. If you are buying any Dodge Chrysler Jeep or Ram product in Texas PLEASE save yourself some time and a headache and go see Mitch Merckling!

work

Apr 14, 2015

Very good experience with Lewis Diaz. He worked hard getting us what we wanted. Very professional and listened to all our request. This is my second vehicle that I have bought from them and I would recommend the dealership to anyone looking for a good deal...finance manager also very good and professional......

jeri00ab

Apr 7, 2015

Had such a great experience with Mark L from Jeep Grapevine! Made the process so easy, would highly recommend coming to see these guys. Proud owner of a new Wrangler! :)

SeanD

Mar 1, 2015

My wife and I visited the dealership this weekend looking for a used truck. We found two trucks that interested us online at this dealership and made the drive to see them. One of the trucks was exactly what we wanted and we were ready to make the deal. I was already on my iPhone completing a financing application with my bank when our sales person walked back into the office with the "deal." It seems the manager was nice enough to INCREASE the price of the truck by about $2,000. We were told it was some "Blue Shield Protection" that had been added to the truck. An extra clear coating on the truck to help protect it........The truck was advertised at a certain price, but when the salesman presented us the numbers, that price had gone up. When I complained about that, I was told that the fine print on the website pricing states that dealer added options may increase the price. I went back to the website and read it thoroughly, nothing about dealer added options changing the price. It did say this "We promise a no-hassle, no-haggle experience." Yea - right! I needed to stay under $500 / month in payments and the "new deal" I was offered was $675 / month, and I had to include a downpayment to get that rate. I got upset and we started to walk out. Our salesman returned to the managers office and came back with a "deal" that took it down closer to about $600 / month. We walked out of the sales office and headed for the car. Our sales guy followed us out to the parking lot and asked for us to give him another chance. I told him that he already knew what we needed to get the deal done with us. We sat in our car while he went back to the manager and then returned with another unacceptable deal. Seriously, if I paid the advertised (online, and actually posted on the car) price, paid cash for TTL, then I would have been at $500 / month already. When we arrived home, a good 30 miles later, there was a message on our voice mail from the salesman. He thanked us for coming in and then said he really wanted to make the sale. He asked if I could call him back and let him know what it would take for us to purchase that truck. I did call him back and apologized for our exit as I was getting pretty upset. I told him that he already knew the deal we needed, and he said "let me talk to my manager and then call you right back."You are not gonna believe this ..... When he called me back the deal was at $515 / month with no money down. It seems that the truck actually hadn't had the "Blue Shield Protection" installed after all. Surprise, surprise. After we got home, I began checking out the reviews about this dealership's practices. So many people have had the exact same experience we did - the price changes all of a sudden from the advertised price. I really don't understand why Chrysler doesn't do something about this.

TomcatRyan

Jan 16, 2015

This was my second purchase from Grapevine Dodge. I bought a 2014 Dodge Charger R/T and traded in a 2014 Dodge Challenger Redline. I have to say thanks to Allen in the finance office who was the only finance manager that was able to get a deal financed. The finance managers at Holt, Allen Samuels and Moritz were useless. The interest rate was even better than I was expecting. I have only had limited experience with the service department but it has always been positive. Here is where they fell a little short. They offered me the lowest trade in value of any dealer I shopped including Chevy and I purchased the car from them less than a year ago. They add a $1,300 plus protection package to every vehicle of dubious products and its mostly dealer markup, so be prepared for a hard negotiation. In the end they did get me the car I wanted at the monthly payment I wanted so I would recommend them especially if you have a low FICO score. If they really want a five star rating from Chrysler they need to tweek their sales practices slightly. Do yourself a favor and stay away from Holt! pure slime

TJ

Jan 10, 2015

Brandon was are salesman who was great! The truck we wanted was online but no pictures so I called and Brandon sent me a few great pics of the truck. The next day we showed up to drive and within 15 minutes after the test drive we were just waiting to go into finance. They gave us a great offer on our trade in and the negotiation process was fast and the easiest I've ever done, and I've bought a lot of cars. Brandon was great and we will send people his way!

arsmitty12

Dec 31, 2014

My title is the tip of my iceberg of complaints about this dealership. I went in for one specific car they had listed and was never shown it. Instead the sales rep took it upon himself to decide what I wanted in a car - and made some piss poor choices in models at that. He never once took into consideration the details I told him I was looking for in a vehicle. So for wasting my time and insulting me I LET him show me the ins and outs of every single vehicle he brought out to show. When he ran out of vehicles I walked away. He asked why, and I simply stated "Out of all the cars you showed me today- the one vehicle I requested was NOT in the line up." He back tracked trying to save face by stating that the vehicle was no longer available so he wanted to show me his other inventory. (WHY DID HE NOT TELL ME THAT WHEN I ORIGINALLY ASKED??)Infuriated I got in my car and drove away. Still wishing for the vehicle I had my eye on, I decided I would check online to see if the vehicle was still listed.- IT WAS! I used the online chat to inquire if it indeed was still available and on the lot. The online rep confirmed that IT WAS!By now I'm ready to flip my desk over. I pose as my fiance and give them her contact info for a sales rep to contact us.Lloyd Yancy the Pre-Owned Sales Manager contacted her asking her for the info on the vehicle she was interested in because he "lost it." She responded with the specifics. ... Its been 3 days and she has sent 3 follow up emails and has revieved NO CONTACT. No, "Let me double check my inventory for that vehicle and I'll get back to you" response or phone call. All in all the WORST experience and most unprofessional, unsympathetic staff I've run into.P.S.- To elaborate on my title... When I arrived, that is exactly what I heard the closing finance rep say to another employee as the door was closing as I entered the dealership. Like I said piss poor staff

1timebuyer14

Sep 22, 2014

I am a First time buyer and I have had my Chrysler 300 for 52 days. I have to replace both CV axles and on top of that my car will not come out of park. I was told that I can pay $400 to fix the CV axles. When it comes to being stuck in park they want me to tow it up there on my own expense and charge for looking into and fix it. I talked to the Manager and explained the situation but him and the service center keeps passing me around and ml not trying to resolve this issue. I rate them a zero if I could!

yassi10

Sep 16, 2014

I received a mailer from Grapevine DCJ with several offers, among them was 0% for 72 months as well as $4000 down payment assistance (the 0% offer required a max LTV of 90% and a minimum credit score of 720, but both offers were good to be used together. If I used the $4k down payment voucher, I couldn't take advantage of any other rebates). I was looking for a brand new Grand Cherokee V6 4x4 with a sunroof. They didn't have the car there and I was told it would be at the lot on Monday (I went out there on a Friday evening). When it came down to numbers, I was told I needed $7800 and change to be eligible for the 0% offer for 72 months. But since I was about $1k short of that mark, they offered me 3.9% which I refused due to my 790 + credit score. Then they offered me 3.5% which I refused as well. As I was leaving the dealership way past 11 PM, the finance director came out and told me that he'll work on the deal over the weekend. The salesman called on Monday and left me a voicemail saying "boss says you win." I called him back and the offer was 2.9% which I refused as well. I visited their website and noticed that they were offering $6100 off MSRP on 2014 Grand Cherokees. I informed the salesman about this and how the $6100 off MSRP will make me eligible for the 0% for 72 months, since thatll put me at around $8200, an amount that includes my net trade. He told me he would talk to the manager and call me back but he never did. I decided to reach out to the internet manager who emailed me back and told me the car I was looking at had already sold. First of all, I was looking for a brand new car with rather standard features at a dealership that sells these cars. I asked her about that and she said they can't give the car away. I stated that the $6100 off MSRP and 0% offers were good together since there was nothing on the website or on the voucher that said I couldn't combine those two offers. I realize that if I use the $6100 off MSRP I wouldn't be able to use the $4000 down payment voucher, per the fine print. But the 0% and the $6100 were valid together due to the fine print not saying otherwise and due to the fact that the dealership was previously ok with using $4k and 0% together. The only reason I went to the dealership in the first place was because of the mailer. My frustration is that they won't give me the deal I qualify for but would rather give me a higher interest rate, which is completely wrong. One of the many ways dealerships make money is based on the interest rate a client accepts. Banks will offer a rate to the dealership along with a rate cap. This means a bank can offer 1% with a 3 point max, which means the dealership can turn around and charge up to 4% and guess who gets to keep that 3%. This dealership gave me a printout that listed $995 destination charge as part of the price of the vehicle. However, the bill of sale had a $500 fee on it with no explanation. When I asked about that $500, I was told its a fee the dealership charges to locate a vehicle. Even though I got them to waive that unnecessary fee, I ended up not buying from them since they will not offer the deal I qualify for 150%. Please be careful when doing business with these guys as theyre guilty of fee packing, rate hiking and many other shady practices.

Bob Loblaw

Sep 1, 2014

unless you like being held hostage for two hours as they attempt to trick you into horrible finances. Most UNETHICAL UNPROFESSIONAL experience I have ever was had with Used Sales "Manager" (If he even really is one. Website says differently.) Adrian Garcia. I was helped initially by a salesman named Nick. I was interested in trading in my Chevy Malibu for a 2013 Dodge Charger R/T. We did the test drive, I loved it, and it was in my price range. He took my keys to have my Malibu appraised and came back with an initial finance offer of 6.9% over 72 months. I told him what I was paying on my Malibu and that based on my credit score I should qualify for a lower APR. He said he would "Go fight for me." He returned with his "manager" Adrian who promptly offers me a lower payment. "Great", I thought. However, when I asked him what APR that it was based on, he told me 5.9% for 84 months. Yes, you read that right, EIGHTY FOUR MONTHS. I told him the price was great but I knew my bank would offer me a much lower APR so I would go see my banker and comeback on Tuesday with the financing in place.Adrian kept leaving to "see what he could do." Each time he would give me an offer with a lower APR it had a higher down payment or vice versa and immediately asked for my signature promising to buy the car. This went on for near an hour. Each time, I requested my keys and was IGNORED, as if they had some sort of legal right to keep my property from me. I'm a grown man and I was with my fiance! It was the most degrading experience of my life. I put the numbers into an Amortization on my phone and kept making the point that my total cost of vehicle wasn't changing (It ranged between $45K and $50K, on a $29K car, as if I were some kind of idiot!!! Simply INSULTING) Adrian several times demanded my debit card or a blank check and wanting me to initial or sign, promising to buy the car. Adrian became increasingly frustrated and began speaking very disrespectfully to me in front of my fiance. Finally he comes back with the offer sheet covered in all caps writing in sharpie marker that said "OK U WIN 60 MOS at 2.49%", as if it were I being the jerk to him and not the other way around. As he does I see Nick, my original salesman slip my keys into his pocket. I finally had the correct offer but holding my keys hostage right in front of me was the last straw. I asked for my keys immediately and Adrian shouts at me "Whatever dude, go see your banker. You win!", and stormed off. Needless to say, we got the heck out of there.Somehow throughout the negotiation process, my trade-in value went from $10,000 to $12,500 and the "Best rate they could get me" went from 84 mos. at 6.9% to 60 mos. at 2.49%. Ridiculous way to lose a sale, Adrian. HIGH PRESSURE UNETHICAL UNPROFESSIONAL SALES DEPARTMENT. Buy from Carmax if you want to be treated like an adult.

Disappointed17

Aug 15, 2014

Worst experience I've ever had at a dealership. They are overpriced, the customer service was awful, and they damaged my car then refused to take responsibility when I brought it up to them. I will never be back and anyone smart will stay away from there as well.

Haley Mathews

Jul 6, 2014

NEVER DO BUSINESS WITH THIS DEALERSHIP. THEY ARE CROOKS!!! I WOULD GIVE ZERO STARS BUT THE SITE WONT LET ME!!! The worst dealership I have ever tried to do business with. They contacted me to let me know a vehicle I was interested in was still available. We have been looking for a certain style used jeep for sometime and thought we had finally found it. We drove 250 miles to buy it. When we arrived we were told they were cleaning it up and would have it pulled around for us to look at it and give it a test drive. In the meantime they took all our info for financing took the keys to our car that we wanted to trade in and when they finally pulled "the" jeep around they were like this is it right? It wasn't even close. It was completely different model. Told me the Jeep we wanted was sold. Again I will say they contacted me. I even emailed them the photo of the Jeep we wanted before we drove all that way. They said yep its available. No it wasn't. They bait people with better looking vehicles then switch it out. LLoyd Yancey was the salesman and I don't even think he is real. I asked to speak with him but never laid eyes on him. THEY ARE LIARS!!!!!!!!!

alijackliv

Jun 30, 2014

I have three recalls on my vehicle however every time i call for service they tell me they are very busy and to tutu another dealer. I will never buy through then again

MomoLuvs2Fly

May 31, 2014

The service team headed up by Tony and anchored by my service manager Peggy has done so much to take care of me and my troublesome 2011 Grand Cherokee. Peggy has always taken care of everything, and I mean EVERYTHING. Not just the standard stuff like making sure I have a rental car when I arrive, scheduling oil changes at the last minute and such. But also going out of her way on the non-standard things. Like calling around to find the tires I wanted on short notice, bringing mechanics in to check things for me and always checking the car to see if there's anything needed that I missed. There's so much more as well. In short, she's invaluable and is what keeps me coming back. Tonys' a great guy and I'm really glad to see him at GDCJ. I've known Tony since 2001when he was at another dealership as my service manager on my 2001 Grand Cherokee. The two of them make me feel welcome and at home when I arrive, every time!

willjesse962

May 26, 2014

I needed some work done on my vehicle and my service writer was Mr. Tom Ross. Hes a great guy and you can tell he really cares for his customers. I was very impressed by his awesome customer service. He is a great asset to the dealership. Keep up the great work Tom.

dbrancel

May 22, 2014

Peggy always makes me feel like I'm her only customer. It's like being one of the family. She's the BEST and and a true asset to the dealership.

DSRAM

May 19, 2014

Peggy Chaney was diligent in staying on top of an unresolved issue. She was able to track down a service bulletin that exactly matched my AC problem. Intermittent problem has been solved.

MOSS339

May 19, 2014

I COME TO THIS DEALER FOR 4 YEARS BEACUE THE SERVICE HERE IS VERY GOOD SERVICE AND PEGGY GO THE EXTER MILE FOR ME THE PRICES IS VERY GOOD AND EVER ONE HERE GIVE ME VERY GOOD SERVICE

green47

May 18, 2014

I needed to have my vehicle checked before picking up my son from Texas Tech and Mrs. Peggy and service staff helped me at the last minute of the day. Mrs. Peggy not only helped me at the last minute, but the customer service was awesome as well. I could have asked for no better staff of workers. Mrs. Peggy and crew HATS OFF TO YOU ALL!!!!!!!!!!!!!!!

djl48usa

May 17, 2014

My daughter has used this dealership to servicing her Jeep, and Peggy Chaney is the person that takes care of my daughter. On several occasion I have taken my daughters Jeep in for service, and I have dealt with Peggy myself. I find Peggy to be very professional and knowledgeable about your vehicles. Because off Peggy, I don't worry how my daughter will be treated when she comes to Grapevine Dodge. Thanks Peggy. I wished she was at my Ford Dealership. Your lucky to have someone who cares about us customers.

mbutler1006

May 17, 2014

As the owner of three (3) Jeep Wrangler Unlimited vehicles, I have come to trust Peggy/GV DCJ in the ongoing care of these Jeeps. I drive the 2008, which was in today for servicing & a new driver side door strap (after 6 yrs, finally opened/closed the door enough times that I wore the strap out ;-0 ); my two (2) daughters drive the 2011 & 2012 year models, with the 2012 being in a few days ago for mfg safety check.Peggy is consistently professional and courteous, and quite frankly why I continue coming to this specific dealership for service.If any reason a Jeep representative wishes to contact me, please feel at liberty to do so at +1 817 729 1006.Thanks,Mitch

ccuser011

Mar 29, 2014

Bait Car TacticBeware of shady practice at this dealership. They operate with poor bunsiess practicesMy Experience,Bait car - They posted pre-owned an ad on multiple website at competitive price. When I called to check availability, they confirmed invited. I told em I will be coming from North Dallas, an hour commute. When I got there car was apparently already sold couple day ago. Salesman tried to hustle to sell other car that I wasnt interested in.Why Avoid them?After the incident, I emailed them to share my experience, their director responded, claiming it was actually while I was on my way, a different narrative from what I was told when I was on lot.It has been over a week since this incident and car ad (Stock# AF014889) is still live on all websites. I called again, just to check, I was pitched the same line.My 2 cents... be aware of this dealership, poor business practice. I am taking time to share my experience so you can save yourself headaches... look for other dealer with better business practice.Thank you.P.S. atdealer, dont bother contacting me

texasgal15

Feb 14, 2014

This dealership is terrible. They lied to us and falsely advertisedthe price of the Dodge.I would not recommend this dealership to anyone I know.

roydavis

Jan 22, 2014

Grapevine DodgeLaramie Dunlap: January 10th, 2014Per our phone conversation on 01/10/2014:Roy Davis here 2014 Dodge Ram Pick Up TruckDate: Dec. 13th, 2013 Jeanne Davis called Grapevine Dodge because a pamphlet she received in the mail advertising 2013 vehicles/Pick Up Trucks for sale, with some kind of cash back or discount over $11.000.On Dec 16, 2013 at 1:18pm Laramie Dunlap called Jeanne s phone and left a message statingThis is Laramie from Grapevine Dodge acknowledging that this is the end of the year and we are going to be able to have more latitude with pricing and wanted to see what would be a good time for you to come by. My number is 940-597-1442On Dec 16, 2013 Laramie called again at 3:09 pm and left another message stating,Hi Miss Davis I was directed to call by my managers because Chrysler Fast Start just started and that's a program where we receive a little bit of extra cash from the guys up top and try to make some good deals at the end of the year since we're doing so well. So, if you can call me at any point today or tomorrow, you are going to get the best deal available for a while. Go ahead and give me a call back. My number again is 940-597-1442. Thank you very much, hope to hear from you, goodbye With the advertisement that got my interest and Laramie's phone message stating that Chrysler had some good end of the year deals, I called Laramie back to come in.December 18, 2013 we (Jeanne & Roy Davis) came in to see what 2013 truck deals they had.We asked for any trucks for 2013 and Laramie left the office and came back with a 2014 truck. I test drove it.We asked for 2013 trucks and he said he didn't have anymore left, so he started to set up the paper work on the 2014 truck, but, we told him that we couldn't go any higher in payments of $300.00 since our payment on the Ford Ranger was $285.00 a month. He then kept going back and fourth to his manager to try to get a reasonable monthly payment. He then came out with a payment/offer for $540.00 and we said There is no way we can afford that. Maybe the most we could go up to would be $440.00 periodThe next thing we knew we are escorted into the accountant's office with Allen. At that point he started processing the paper work, without us realizing what our monthly payments were going to be or even the amount of the truck or any additional cost or what out trade in would be.When we asked Allen what he was doing, he stated I'm trying to get the best interest rate and even at that time we still had no knowledge of the total cost of the truck or our trade in.The next thing, we were signing all kinds of paper work and to our negligence we didn't stop to inquire to exactly what we were signing. We were just advised to sign all the documents.On Dec 19th or 20th I (Roy) received a call from Grapevine Dodge asking how I liked my new truck. I stated I like the truck but, I wasn't impressed with how the deal went. The person who I spoke with said he would get with a manager and have him call me back.I never heard back from anyone so on Dec. 20th I called Grapevine Dodge and asked for Laramie and the girl said he was out of the office, can I take a message. I gave her my information but still didn't hear from him. I did get a call from a Chad, and I explained my delima to him and he said he would have someone call me.I got a call from Kirk Wilson. I explained my delima to him. He stated that all transactions in the accountant's office is video recorded and I (Kirk) will view the video an call you back this afternoon.I never heard back from Mr. Wilson or anyone else.On Jan 9th 2014 I received a call from a lady at Grapevine Dodge telling me my plates and sticker is in, I told her I will pick them up tomorrow Friday Jan. 10th.When I arrived at Grapevine Dodge on Jan 10th I requested to speak to Laramie but he was out to lunch, so I spoke with Chad. He knew of my situation and told me he would get with Laramie. At this point my wife was feeling Ill and I told Chad that I need to run her back home and I will return to speak with Laramie. When I returned and spoke with Laramie, he stated that it was the first that he has heard of my disappointment. Laramie stated he would do everything in his power and speak with his managers to see if we could get an earlier year truck or car (in which I explained I'd rather have a truck) to bring down the cost.Being my wife (Jeanne) wasn't there Laramie stated that Jeanne had to be here if we did any changes etc. so we made an appointment for Saturday Jan. 11th at 9am. Please acknowledge that you received this e-mail. Also I'm going to call you to see if we can get this taken care today as we have an appointment at noon in Dallas on Saturday. Jan 11th.Thank youRoy & Jeanne Davis214-629-8085 or 214-629-8047

Redline75

Sep 11, 2013

Everything about my experience with Grapevine Dodge was fine until I went into Scott Zech's office to complete the financing of my purchase. I was told that as a requirement by the lender I MUST purchase a 100,000 mile bumper to bumper warranty at a cost of $3,500.00 Originally I wanted to put $0 down. They said that I had to pay $3,500 down or I would not get approved. I later found out from the warranty company that they only charge $900 for the exact same warranty. When I asked to cancel the warranty they said they had to change lenders and my interest rate would shoot up to 18% from 6% and My payment would go up to $800 a month from $600 so I had to keep the deal.I found out from my lender afterward that it was not true. I again asked to cancel the warranty. After an hour long argument with the dealer they finally had me sign a blank document saying they were going to cancel but my lender would be sent a check not me and it would take 8 weeks. I was lied to and robbed by Scott Zech. When I brought it to the attention of the dealer the finance director, Rod Carlson, said that I must have misunderstood. How can you have the same conversation over 3 different days of an hour or so each and there be a misunderstanding? Don't buy here and if for some reason you do, just get your own financing first.

Celya

Sep 7, 2013

My overall experience with the service department has been great. (139482) Nona my service writer always makes me feel like an appreciated customer. She always greets me with a smile and follows up on my service needs. Keeping me informed, my car is always ready when she tells me it will be. Great overall experience with the company. I would recommend you to my friends.

JohnShumaker

Sep 6, 2013

Great Job! David (139482) was the best. Lower Payment, new tires on our Jeep was all worked into the deal. I'm going to miss the Yellow Beast but I love the Purple... it suits me!

Bkc9022

Aug 23, 2013

Had a 2012 Honda accord with a little over 23,000 miles on it and had it on the Internet for 16,399 which was a great price. I was willing to pay everything never once thought of haggling then pops up a 895 reconditoning fee!!! WTH!!! Um no thanks!!!

Kscar

Aug 15, 2013

I have purchased three cars from this dealership with minimal to no problem. In fact, I got such a good deal on my cars I promised them that I would always service my cars at this dealership. I drive an hour out of my way just to give them business. After my last service encounter however, I don't think I will ever be coming back for service or for cars. After I paid over $1000 in repairs, took my car home, and had the exact same issues repeat, and then took my car back, they wasted my time and could tell me nothing The car issues started up again so I took it to a mom-and-pop repair place that knew exactly what was wrong with it right away and didn't overcharge me! Grapevine jeep didn't even provide a car rental for free or get back to me in a timely manner Not impressed, not a good way to run a business I also had issue with Nora or Nona? calling my mother and addressing her about my car I'm not 18 or under so I don't know why she thought that was appropriate

hockeygeek9

Aug 14, 2013

I had a horrible experience here. I bought a used car through the dealership on August 5, 2013. When i got home i realized that i didnt receive a spare key. Well, i called the dealership right away and asked them about it, and all they had to say about it was that they were sorry. They did however offer me a free tank of gas to make up for it. Well today (august 14, 2013), i went in to receive my free tank of gas and they told me that it couldnt be done. I advise anyone who is even thinking about going here, to not go here. It was a bad experience from the start. The customer service is absolutely horrible.

dbkitchen

Jul 31, 2013

My husband and I have purchased 2 vehicles from Grapevine DCJ in the last month and half. Jason Eagles 139482 was our car salesman both times. We were extremely satisfied with the great service we received from Jason and everyone at Grapevine DCJ. I highly recommend buying your next vehicle from them.

personpeople

Jul 26, 2013

I went in and talked to Brian Oppenlander about getting some custom work done on my beautiful new Charger. He was incredibly nice and he went out of his way to make sure I was happy. I love this dealership and am very happy I bought my car here. (139482/R987654)

Jason134981

Jul 8, 2013

Nona provided great customer service on a busy weekend (July 4th). No surprises at GDCJ, just great service! Thank you Nona, see you in 6K.Jason W

ssstunts

Jul 8, 2013

Great experience. Jason Eagles (R987654) was the salesman I dealt with, but the whole crew was great and helpful. From the moment I arrived with family, Jason's presence and willingness to work together to get me in the right vehicle pretty much settles it. Not forcing with what is limited, but suggestions and no time limit. I tell you... With his help and the whole crew there, we came home with a 2013 Dodge Ram 1500 Laramie. I am a Dodge person, but my wife pretty much wants a ford badly because of her friends and experience. We convinced her to settle on a Dodge :-). Now she is very happy that we have the Dodge. Not only that, now she is telling everyone about how nice the truck is and my girls loves it. That alone says something y'all. FYI, we went to a different dealership before this one (Holt Dodge) had a really bad experience, and would have never came home with such a truck. Thankfully we walked away and came over to Grapevine Dodge. So, bottom line, again had great experience here at Grapevine Dodge. Jason Eagles (R987654) and his group are the people I recommend to deal with no one else. I will come back and I highly recommend this Grapevine Dodge to everyone...

personpeople

Jun 26, 2013

The buying experience at Grapevine Dodge was perfect. I worked with Bruce Clark and he was great, no preasure, relaxed, and I bought my new 2013 Charger. My car is fantastic, my salesman was fantastic, the dealership was fantastic. The whole process was great.

renaj

Jun 21, 2013

Every one was frendly and nice. But the guy I got put with was very pushy. I kept having to repeat myself that what he was showing me was WAY out of my price range and that I wanted a used car. There selection was small, and end the end I left because he just want getting my needs in a car.

jmaless

Jun 13, 2013

I scheduled a service on-line and promptly received a call from the dealership thinking I was looking to purchase. Once she realized I had scheduled a service I was transferred over to the service department. I made arrangements [again] for service; however, on arrival they did not have my basic information at hand and had to go through the whole process request again. Brian [the designated rep] was very bright and friendly. I can not fault Brian for my [bad] experience as I could tell he was being helpful based on how he had been trained. Relative to his training I would rate him at 10. This was my first experience at this dealership so naturally I would have preferred to have been shown around a little with basic explanations as to how things worked. I contributed that not happening to a general lack of training from the dealership. No coffee. [...and I really wanted coffee] The machine looked as if you had to have a credit card to use it and representatives seemed illusive ... If coffee was available, there was no explanation as to how to make it. To me that area was awkward and uninviting. The 'Mopar' center was gloomy and again, uninviting. I went in there to look around but did not feel welcome. The staff basically ignored me and I felt like I wasn't supposed to be there.I had to WAIT for a rental. Again seemed a bit clumsy since I thought a rental was to be associated with the service. Rental car rep [Chris?] was cordial but not welcoming. He came across to me as somewhat stroppy and perhaps a little grumpy. I found the rental process to be basic and unimaginative. My experience with previous dealership rentals (Lexus , for example) is turn-key. I would immediately receive a like or more luxurious vehicle as a rental and certainly would not have to bother with gas. When I returned the vehicle, the rental car manager, Monica Serrano did ask for my input so I was able to express my concerns to her which was a definite plus.When I returned to pick up my vehicle, the check-out center was unmanned and I had to wait about 10 minutes before someone decided to saunter back. Again, I was not greeted and felt as if I had been waiting only to be shown distain for having to be checked out at all. I see potential, but my overall experience was fair and unimpressive. [Not very good] I will certainly avoid a return visit if I can and would prefer to find a more customer oriented service location.

5nobbs

Jun 2, 2013

They were extremely friendly from the minute I walked onto the lot. I came visiting from out of state, with the intent of 'just looking' and possibly taking a test drive of a new Ram pick up truck. Chad Ivie, the manager, was very knowledgeable about the concerns I had about purchasing a vehicle from out of state. We came to an agreement which was too good to refuse, and I became the owner of a new Ram, purchased in Texas, and living in California. When I picked up the vehicle I was met at the front door by Terrence, who then got Chad, who introduced us to a very knowledgable Director of Excellence Jude Ross, who aquatinted me with my new Ram. What a great and easy experience! My family and I enjoyed our comfortable drive home to California!

BarbaraHower

Jun 1, 2013

Peggy went the extra mile and reserved an Enterprise car for me whle I had 3 days of warranty work done. She has handled servicing my vehicles for 2 1/2 years and always calls me back and keep me informed as to progress. Always has a positive attitude and a smile on her face. She is great. Picked up my car yesterday.

danbirgelaitis

May 30, 2013

I am a repeat Lexus Buyer who has always raved about the level of service and personalized treatment I have received from Lexus. My Dodge 5500 is my first Chrysler product that I am purchasing for my new mobile franchise business.What can I say about Nona James and Peggy Chaney? They have become friends and not just business associates after a month-longordeal to repair my truck from extensive fuel system contamination. Both ladies are very straight-shooters who pull no punches in explaining the nature of problems, the game plan for resolution and with regular follow-up and progress reports to ease my mind.Of particular note is their Professionalism and Expertise in dealing with insurance adjustors and case agents to be sure that I was treated fairly and their Pro-Active way of rolling up their sleeves and getting things done in a timely manner. MOST IMPRESSIVE. We had apositive ending to what could have been a very tough setback for me and my fledgling business.Because of these 2 ladies, Grapevine Dodge has earned a loyal customer and I plan to purchase a Jeep Grand Cherokee from thisdealership in the not-too-distant future. KUDOS TO THESE CONSUMMATE PROFESSIONALS!!Dan BirgelaitisColleyville, TX214-202-2952

KimMorris

May 27, 2013

I had been looking for a Jeep for some time . When i went into the Grapevine Dodge Dealership on Monday ,, May 20 , 2013 .Vince Kaska & Allen Salyers made Jeep buying experience # ! ! Those guys guys made me feel comfortable and gave me a great deal on a great vehicle with a great price that i could afford . They even made it extra special and announced my purchase ove the intercom . I love my Jeeep ! I love those guys from the Grapevine Ddge dealership ! I would definately return there for another purchase or any other need or question , and will also refer others . Happy Customer ! Kim Morris

Jasper2012

May 15, 2013

Bruce was very positive and used good sales techniques to ensure interest. He took the time to discover enough about my needs and made an initial offer that made me think he was willing to deal. Bruce used the right terminology and phrasing and assumed the sale so I had to work with him carefully to make sure this was a good win for all parties involved. Bruce was very accommodating though and I am very happy with the purchase. Bruce Clark is an excellent salesman. Promote him to team manager!

gkerbow

May 11, 2013

Thorough write up of my service order completed in a timely, professional manner. I am very pleased. Nona kept me informed of the progress while I waited and made sure I understood all services and costs incurred along the way. I actually ended up paying less than I originally thought. I recommend Nona and Grapevine Dodge Chrysler for your vehicle maintenance needs.

rhondafa

May 9, 2013

I was treated well. I received all that I was told I was going to receive by the time it was all said and done. Thanks to all the friendly employees!

phillip7555

May 1, 2013

Great experience. Jason Eagles (139482) was a pleasure to work with. The whole experience was easy and painless. They say what they mean and mean what they say. Any one that is in the process of looking for a Dodge, Chrysler, or Jeep this is the place to buy it.

bldboone

Apr 30, 2013

Bruce Carter worked very hard to find the exact car that we were looking for. He was very personable, with a great sense of humor. We will definitely be back to Grapevine Dodge Chrysler Jeep!

karen13stern

Apr 29, 2013

I use Grapevine Jeep because they use genuine Mopar parts, match the price of my old Goodyear service center and honor my bumper to bumper extended warranty. They have my car in and out fast and I never have to go back for a second visit. Brian and Al are great to work with. Thank you for your professional service. Karen Stern Jeep Wrangler 732288 Karen_1964atatt.net

Nsaleh1

Apr 25, 2013

I went in not expecting anything, but Sheila assured me that I was able to qualify and that they would do anything to keep me happy. They did just that and walked away with my Brand New Dodge Charger 2013 and Terrance and Edward worked very hard to get me 0 down and I left with the biggest smile on my face. I reccomend this dealership to anyone. Terrance worked for hours with Edward to get me Approved and made sure I was ok with the price and payments before anything got signed up. Terrance did an excellent job and if you go there ask for Terrance he is the King of No Pressure and he will get you the car that you want and make sure you drive off with it.

buzzlifter

Apr 7, 2013

Obie Abbor (139482) was very friendly, accommodating, and very knowledgeable as to what I was looking for when I decided to purchase my new Dodge Ram 1500 4X4. He and the sales Manager made it very easy to decide on the purchase/financing. I will definitely recommend Grapevine Dodge Chrysler Jeep to anybody who is looking for a new Vehicle. Everybody who I came in contact with was Very Friendly.

tshrews5150

Mar 24, 2013

Danial G 139482 was very professional during the sales process and conducted business with enthusiasm. He made us both feel welcomeand assisted us during the entire process with any and all questions we had which were asked and answered quickly w/o reservation.Now that the sales portion of the entire Grapevine DCJ experience is behind us, we look forward to a continuing relationship in the future for the service and maintenance portion of the deal. We will keep y'all posted...

sinamatin

Mar 21, 2013

Nona (Nona James 139482) is my new service representative at Grapevine Jeep. From the initial visit, she was very friendly and attentive. I had a recurrent issue with the car, that had not been resolved. She listened to the description and promised that this time the car would be fixed. She kept me informed and she did get the car fixed. I was very impressed with her and the care of my car. I would highly recommend her as a service representative.

smesnys

Mar 15, 2013

Peggy Chaney R987654 did a great job in taking care of me and my 300. In and out quickly with alot of attention to detail. Even though it was warranty work she treated me as her number 1 customer. I will definitely ask for her service again.

Mhanna22

Mar 3, 2013

I would like to thank Peggy for her great help and friendly approach with me .... she is trust worthy and professional ..... Peggy is a great star for Dodge dealer in Grapevine , Tx.

berthas

Mar 2, 2013

Entered the dealership to scan for any possibilities to trade in my fairly new Jeep Grand Cherokee for a new RAM truck. And it was Collings Ngoma who helped me. He is in one word a true salesman and this dealership should go all the way to keep a guy like him in the team. Energetic, a lot of WOO and although he didn't have all the answers of powers to satisfy my questions and price demand...... He got it work out. Great guy. And as we both speak French we could practice that language. So thanks for the service and the solution we found! Great team! And great salesman!139482

RogerKarnatz

Jan 18, 2013

I am a return customer I have purchased three Jeeps in the past.I traded my 2012 Jeep wrangler for 2013 Jeep Grand Cherokee. I did not drive this jeep,it had 875 miles on it,I was never told about the mileage,did'nt find out until the next day when I found the oddometer the odometer is small on the jeep,I went back to the dealership and asked about the mileage,I was told by the sales person (Collins) that he had told the sales manager (Chad E. Ivie),But I was never told of the mileage,I was then told by the salesman that it was a demo.I asked to speak to the sales manager (Chad E. Ivie he told me they would give me a Grand Cherokee coffee mug to make up for the mileage on the Jeep. (Value of the mug about $6.00.I then talked to the director of excellence (Jude Ross)She told me another story about the milesge she said they bring in vehcles from different dealerships and have them driven to their dealership)She told me it was cheaper to have them driven then trailered) She asked what she could do to fix the problem I told her to that it was a used Jeep they sold me,and I told her that I thought a refund of $1,500.00 would be in order,She then told me that would never happen End of story.I have since wrote to Chryser about this experence,I am waiting for a reply.The Jeep Wrangler I trade in I had for eleven months and had 7,500 miles on it.I will not buy another vehicle from from Grapsvine Dodge. If you plan on buying from them be sure to check the mileage.

vgonzalez13

Jan 9, 2013

This is the worst dealership I have ever dealt with. They are very, very dishonest from the salesman to the top management. They don't follow thru with anything at all they promise. I would not walk, but run from this dealership. From the very begining I advised them I was looking for a better, safer, longer lasting vehicle,limited income for my daughter, single Mom(very limited income), grandsons 2&3 yrs(time of purchase),the van they were driving had appx. 175,000 miles, but pd for. Started to look, I had thought since this was a large dealership, had the Nissan Quest that I was looking for, low miles supposely apprx 50,000, found on their website. Went and looked, drove the van, inside not cleaned, but promised they wld clean, 50,000 miles ?????, dvd player working in the vehicle. It appeared & I was assured numerous times it would be a lot better, safer vehicle, was checked thoroughly by their mechanics. I almost walked away and wish I wld have. The salemans kept preassuring me, stating the van they were currently driving was not a good vehicle wld not last long & we really needed something more reliable, safe & lower miles for my daughter & granchildren so they would not get stranded in the street. After 3-4 days, sev.long hrs at their office being hounded, I finally caved in, after being assured numerous times, this vehicle wld be so much more reliable, safer & better vehicle. We agreed on price from internet $12,000. approx.& discussed warranty in great detail including price, financing. Once in finance dept to sign docs price had jumped to $14,000.00 appx. when I had refused to sign, they dropped the price, to the orig price agreed upon. Last minute was advised cld not finance warranty with van, cld not afford(with my limited budget, I wld be paying for this all myself). I was advised by finace dpt, I cld then mk monthly pymt for 24 months(directly to the maint co) this wld be manageble, dwn pymt was not, to keep the deal head of finance pd dwn pymt, signed the deal, then advised cld only do 12 mos, which was too much cld not keep addit monthly amt, Tripled $$$. I was told it was to late, I already signed docs. & I could not back out of the deal. I had asked them to clean vehicle, made 4 trips apprx 80 miles rnd trip, still never really cleaned inside, nasty. Within 2nd wk aft purchase dvd stopped working, wld be appx $1,000.00 or mr to fix(no $$ to fix, still not working)had cont upper management, was directed to manager of service dpt, which promised to look at and fix, upon initial contact, lft numerous messages to set up date & time & never returned calls. Interior lights all quite working apprx 8 weeks after purchasing(not a fuse, told electrical issue $$$$ to locate) After driving vehicle appx 10-12,000 miles, had to take to nissan dealership due to the timing chain went out, appx $1,700.00 to fix, was advised by mechanics very unlikely for this to go out on a vehicle if it had 60,000 original miles, drove another appx 15,000 miles computer chip went out,apprx $2,500.00 to fix, this issue again advised, very unlikely for these types of issues on a vehicle with less than 80,000 ORIGINAL MILES. Over the course of time numerous sensors have gone out costing again $$$ to fix which I did. Trouble with lights, steering, brakes and numerous other items. This van has been very unreliable, unsafe, broke down more than it has been running. We have only driven this vehicle less than approx 35,000 miles with all of these issues, not counting smaller issues I did not take the time to discuss. I wish I had trusted my instinct,ran & did not trusted these folks. We went from a vehicle totally paid for($4,000) more miles ???, but had no major breakdwns I was trying to avoid due to high milage, to a newer vehicle, less miles, no major breakdowns for sometime, reliable and safe I went in debt for $12,000.00 initially, then costs $$$$ for major & minor repairs, for a vehicle driven less than apprx. 35,000. Vehicle now has apprx 83,000 miles has been broke dwn past year more than it worked. Tried numerous times to get assistance at dealership, but to no avail..This company appears to have no morals,or care who they take advantage of or ripoff.

dreamblueskies

Dec 31, 2012

Everyone seemed friendly in the beginning, but after being hassled from 8:45am-3pm and the salesperson "trying to get the best deal for me", my opinions changed. They try to act like they are working in your best interest and take much longer to "lower your monthly payment", when they are really just wasting time walking back and forth. Obie was becoming a bit too pushy for my taste, even when I told him I had a set budget. Tip: When going to a dealership, go in with a set price for what you are able to pay for the TOTAL cost of the vehicle, do not focus on the monthly payment like dealerships try to do. Ultimately, it is the total cost that matters most.Look at another dealership. The service dept here seemed pretty friendly, as they were constantly making sure I was being helped. Reception did not look very friendly and some of the other salesmen looked sleezy.

DanielMooney

Nov 12, 2012

Long time jeep owner and I wanted to purchase a new Wrangler Unlimited. We had a Yukon for trade in and the staff at Grapevine was fantastic to work with. They really worked hard to earn our business and were friendly the entire time. Unlike most places, the 'ordeal' of buying a new car was not painful at all and we drove away in our new Jeep very, very happy!

Dustenjadams

Nov 5, 2012

Awesome experience. Helped me out getting me into the car I wanted!!!! Terrence was very friendly and knowledgable about DCJ vehicles. Thank you for the help and I will be back for more!

mcmcmurtry

Oct 22, 2012

Worst experience I have everhad buying a vehicle. The deal kept changing and these are not people of their word!I would drive any additional miles to another dealer. I will not be going back for service on my 2013 new purchase!

min2b

Sep 3, 2012

Wow! Where do I start. My Fiance Sebring needs new brakes so she tells me she is going to take it to the Chrysler Dealership that she bought her car from. I told her that everyone that I know says that this Dealership Sucks from Service to Sales. And has since it Opened (Parra's-Lithia-Chrysler-Current Owners). She convices me that she has gotten her oil changed there...WooHoo! 3 days before she brings the sebring in her Drivers side window quits working. Nice-Not. I recomend she take it to another dealer again! She says she still is bringing it to the dealer. So I remove the door panel to determine the repair of the window. Is it the motor(easy unplug-3 bolts- plug new one in) or major problem Window regulator is jacked. Of course its the window regulator. Call for part $57 bucks labor to install $188. Brake job is on special $190.She drops her car off to the dealer for repair.They call the next day and state a plastic part is missing for the repair of the window. She tells them its just the screw top of the push lock. Never telling her anything Else. They ask her if its okay to assemble the door?? She say sure. It just screws on so you can. push to lock or pull to unlock door. We arrive the next day to pick up car on Saturday.Door is assembled, and they hand us the lock rod that goes inside the door.We refuse to take delivery, telling them they need to fix it.Also to call us the next day.You guessed it no callAnd they did not repair the door.ALSO ASKED WHY THERE WAS A $40+ CHARGE FOR SHOP SUPPLIES + BRAKE FLUID + CLEANER.I'm okay with the Brake Fluid and Cleaner.BUT $40+ FOR SHOPS SUPPLIES??I QUESTIONED THEM - TO GIVE ME THE EXACT SUPPLIES USED.THAT I AM PAYING FOR.THEY COULD NOT GIVE ME AN ANSWER.I ASKED WHY THAT WAS NOT DISCLOSED DURING THE ESTIMATE.THERE RESPONSE WAS - "OH ITS NORMAL PRACTICE - WE SAID JUST SHOP FEES"MY RESPONSE WAS WHY DID YOU NOT GIVE US AN EXACT FEE.THERE RESPONSE WAS - "SORRY IT'S USUALLY 10%"MY RESPONSE - GEE THE BILL IS $400 SO YOU COULD HAVE TOLD US 10% OR 40+ BUCKS.GRAPEVINE CHRYSLER DODGE - TEXAS DOES HAVE A DECEPTIVE TRADE PRACTICE LAW.....P.S.So back to the repair of the Lockrod. I show up the next day on my lunch break to talk to the service manager. I ask him if the door has been repaired his answer is No. And that if I wanted it fixed, that I would have to pay for a $3.00 clip missing and $125.00 in labor to remove door panel and reinstall, Because I had lost it during the removal of the door panel. MY RESPONSE WAS: The lockrod was never removed from the door. If it was miss placed or had come off it shurly was in the door or the Tech took it off.I WAS THEN CALLED A LIAR and it gets better.Why was I there and not my Fiance? The service manager tells me I have no right to be there because I did not own the car.MY RESPONSE; LET ME GET THIS RIGHT!YOU HAVE NO PROBLEM.....TAKING MY MONEYAND THE REASON I'M HERE IS BECAUSE YOUR TRYING TO RIPP MY FIANCE OFF!YOU JUST TOLD ME IT NEEDED A $3.00 CLIP TO FIX THE LOCKROD??SO WHY DIDN'T YOU OFFER TO DO THAT WHEN THE DOOR WAS OFF??WHAT A BUNCH OF IDIOTS.AND NOW YOU WANT TO CHARGE ME $125.00 TO TAKE THE DOOR PANEL OFF AND REINSTALL.WOW!So I left with the Sebring unrepaired.Called ALLEN SAMUEL DODGE - ALLIANCE.Told them of my situation. Asked them how much to install lockrod.The Service advisor said he would call me back with Estimate.10 min later Jeff calls me.He is confused, He states their is no clip for the lockrod.His tech says that is slides in a hole on the lock panel, slides up and locks in place. Labor to install is $65 1/2 labor. So I bring the Sebring by on Thurs. They install the lock rod in 45 minutes while I wait.BEST NEWS!THEY DON'T CHARGE ME.Jeff, says just keep coming back. And that he is Sorry about our BAD EXPERIENCE at the other DODGE store.MORAL TO THE STORY.GRAPEVINE CHRYSLER DODGE has the worst customer service and will/did RIPP YOU OFF!

Davissonverdavisson

Aug 25, 2012

I have been sitting in service waiting area now for 2 hours and counting. I just came in to have my tire patched up...apparently this is an extremely labor intensive job. No updates on what is the status of my vehicle since I arrived. Piss poor!

msteskal

Jul 22, 2012

The rating is based on my sales rep Gerardo. Although, some of my experience was typical for what you would expect from a dealer, i.e., taking hours and hours anytime a "manager" needed to approve some part of the negotiation, Gerardo treated me with enthusiasm, respect, and I felt like he really was looking out for MY best interest. I have already recommended him to two different friends.

Karen0673

Jul 16, 2012

I appreciate working with Terry on an issue with my 2011 Jeep Grand Cherokee. As a working mother of two I appreciate someone calling me with updates and an ETA of when the car would be ready. TJ has been excellent and I would not thnk twice about making my next service appointment with him.

RoFer

Jul 14, 2012

I wanted to wright and tell how happy I am with my new 2012 Power Wagon. The last truck I bought was a 2006 1500 Ram 4X4. After 6 years and 180,000 I knew it was time to upgrade. My wife and I Just bought her a new 2012 Jeep Grand Cherokee Last December with Jude Ross. Knowing how happy we were with that we knew we should return to Grapevine Dodge to see what they had. We were hoping to run into into Jude, but we were informed that she no longer worked in sales. I have never been one to enjoy talking to sales folks so I was a little reluctant to meet someone new. Once we were informed of this they introduced up to Sheila Bozeman (189769) to which I found it to be a very pleasant experience. As we walked the lot looking at trucks we found a very nice 2012 2500 4X4 that I fell in love with. As we looked it over, Sheila took us out for a test spin and I knew it was going to be my next truck. I didnt realize at first (it was late evening) that it was a Power wagon. Ive always loved Power Wagons since I was a young kid. I was quite excited to finally own my own. I would like to thank Sheila Bozeman for making it a great experience. I think Grapevine Dodge has a great team and I'd like to thank you for both of our recently new purchases. Keep up the good work.-Ron FergesonCheers!

tpor

Jul 2, 2012

We worked with Ron Jones. He was very energetic and we got a great truck. There were a couple small paint chips and they were very quick to arrange a time and fix those for us. Even gave me a rental so that I could get my wife to her doctores appt. Excellent experience all around! 231776

mbaulier

Jun 27, 2012

My 1st visit to dealership; after looking at Jeeps in the lot for 20 minutes I finally went inside to requests assistance. It was mid-April 2012, I, and all other customers were exposed to an extremely angry manager/ executive at the dealership that screamed and ranted at the top of his lungs for the 40 minutes I was there. It was very embarrassing, unprofessional, classless, and way beyond excusing under any circumstance. That was when I realized I would never buy a car from them, I was just happy my wife and kids were not exposed to that volatile scene! It appeared the 3 bad stories from friends who shopped there prior to my visit were spot on. I only stayed because my keys were with the manager evaluating my trade-in. I was most embraced for my sales person Jude Ross who was most pleasant and should rethink who she works for. On a separate note, the price quoted on a new wrangler was not competitive as I soon found out via cars.com, but, that has no bearing on my view of this dealership other than I thought it was humorous that the internet priced lost leader,was not exactly the final sales price as advertised (please add another $600-800). My second and final visit came 6/26/2012 when I set up a 2 PM appointment to get an oil change on my recently purchased (4/2012)Jeep Sahara from Greenville Chrysler (I highly recommend shopping them, great experience and the price quoted on the internet was the final price paid). Since I purchased the 100k 6 year extended warrantee and live in Grapevine, I reluctantly thought I would at least give the Service Department a try, how bad could it be?Well the answer there is a very loud and firm Ditto! I was assured I could get in for the oil change at 2PM which I told the service rep on the telephone was very important since I was coming from Irving during my 1 hour lunch break. At 2PM I was met with a condescending and irritated serevice tech named TJ; who was more concerned with who would possibly tell me I was getting in any time before 3PM than trying to rectify the situation. TJ lacks the basic protocol and customer service assets to be dealing with customers and the awareness necessary to handle the situation as a customer service professional as opposed to unqualified amateur. As I look back at my 2nd and last visit to Grapevine CDJ I get the feeling that this basic lack of customer experience seems to be common there, maybe that manager screaming that day was the man in charge which would explain my experience and others I have heard from. I get a lot of questions on my Jeep everywhere I go, I now make it a point to share the respect I have for the product and make sure I steer them far away from Grapevine CDJ! Matt Baulier, Grapevine Texas

nrhardin

May 30, 2012

Went in to look at new Ram 4 door trucks. I did not have alot of knowlegde of all the different models by Dodge.I have only drove Chevrolets and GMC trucks for the last 20 yrs.Luckly I had a salesman named Cameron Grant that is just starting off in this field of work.He showed me and told all the differences and dealt with me for 3 days.We finally got a deal done with alot of help from him.If you are looking for a salesman that will go the ETRA MILE I recommend asking For Cameroon Grant employee#6510426 !

gfresh

May 27, 2012

Beware of 11,000 rebate on RAM trucks.it is a sale gimmick.They will give 11,000 off but they won't tell you about dealer install and worthless 3 years maintanance deal which combined is 5,000 bucks.So in reality you are only getting 6,000 off the MSRP not 11,000 .I was at Grapevine dodge for 4hrs and when it came to signing paperwork I noticed that the truck instead of being 25700 dollars was more like 29,000 so when I asked how come it was 4,000 more then we agreed on they came back and said how 5000 includes dealer install.Plain and simple I was lied to and I left.I got the same truck with center console shifter and bed liner which grapevine dodge did not come with for 27,200 from another dealership.Be carefull this guys are dishonest and check the papers before you place your signature.

LeaMunkres

May 20, 2012

I went in yesterday to buy a Jeep. I was told that I could get 0 percent interest and the only fees would be tax, title and liscense. When I got back to financing, there were charges added on that were not agreed upon. When I asked about the charges, I was told everyone has to pay them. I already had the coverage with my insurance company with the exception of spill protection. It's a jeep with holes in the floor, why do I need that? Buyers beware of added charges!

suzschneider

May 16, 2012

I came in for an oil change and was greeted by T.J. White. He was great, told me I would get a hand wash for my car and said it would all take about 45 minutes. It did. They checked my car and told me a couple of things I should watch, but never pressured me to get it fixed while I was there. Every one was friendly and I will definitely be back. (RO #1212463).

tfcf

May 14, 2012

Mario was very helpful and very and very patient. Although my wife and I knew what we wanted. We still wanted to try a few other vehicles. He went and got each vehicle never acted as if it was a problem. He was very knowledgeable of the Jeep Wrangler and answer all our questions.When it came to the price he worked with us and got us the maximum for our trade in, as well as got all the rebates we had coming to us. He also explained all the financing options and warranties.Mario is a credit to the dealership.

dnolan

May 5, 2012

Service Advisor: Nona JamesRO Number: 141929The service repair was completed and coupons helped reduce cost. Nona has always been a courteous professional service advisor and I recommend her.This service experience could have been better in a few ways:1. Nona was not available when I brought my vehicle in, I didn't get the feeling of care but rather just get me signed in and I had to wait longer than I expected.2. Due to circustances outside of Nona's control my vehicle was in the shop for 3 days when I expected 1 day.3. The only communication I received on the status of my vehicle was after I called, each day.

btmlnuniv

May 3, 2012

I had a great experience working with Mario Guzman (6483633) at Grapevine Dodge Chrysler Jeep. He was a real gentleman, he did what he said he was going to do and he did those things when he said he would. He was very helpful in explaining all the bells and whistles on our new Jeep Grand Cherokee Overland and I would highly recommend Mario when you are looking to buy a new Dodge, Chrysler or Jeep. FIVE STARS for Mario Guzman and Grapevine Dodge Chrysler Jeep. Thank you Mario and BRAVO!!! Ralph Williams - Fort Worth, TX

GatorChaps

Apr 14, 2012

I recently purchased a 2012 Jeep Wrangler Unlimited Sahara in a color that I had searched the US for. Nino Mansour, 6208726 was my contact at Grapevine and after the entire process I can say that he provides great customer service with follow ups via phone call, texts, and emails. As I live in Virginia Beach and conducted the entire process long distance I thought that the great service would stop as soon as the paperwork was signed. That has been far from the truth. He continues to answer my questions with patience. I hope to meet him personally one day. If you are looking for an easy, non-pressure sale experience with a great deal then Nino is your person. If things change I'll surely update, but I doubt it will as it has been very good even three weeks after the purchase.

MSw

Apr 13, 2012

My husband and I came in on a Friday to lease a new Jeep Grand Cherokee. We found a Jeep that fit our needs, we worked out a price and financing was approved. We filled out all the paper work and signed over a check for $5000 for the down payment and ttl. The Jeep was supposed to be a dealer trade from Fort Worth so we called the following Monday to see if the Jeep was ready and could come pick it up. They then informed me that the Jeep was sold (!?) at some point over the weekend and we would not be moving forward. First, why did we go through all the paperwork, financing and handing over a check for a vehicle that was not properly reserved or obtained?At this point we were pretty frustrated by their inability to follow through on what was considered a done deal Friday. Nevertheless, we continued to try and work with them to find another vehicle, even changing initial requests of preferred colors and packages to help facilitate the search. As of Tuesday nothing had been found. To our surprise, we found out that they had cashed our down payment check!! Why was our check cashed when (1) we were not given a vehicle and the one promised was lost and (2)they had not even been able to find a replacement? We called the dealership several times that day and the next. No one appeared to be there that could help me or interested in finding someone who could, our calls were dodged and avoided by all parties, even one of the female managers. I called again several times on Thursday finally got a hold of Adrian in Finance and he seemed to be aloof about the whole situation, as it must be common practice to cash checks before delivering goods. He asked me to send proof that the check was removed from my account, he never got back to me. I finally tracked down the GM's email and he promptly returned my call, apologizing for the trouble and seemed sincere. He wanted to continue a deal and let them "fix the mistake", but we were done here. Needless to say, we went to another dealership down the street and found a better Jeep at a better price right away.

vbrown1015

Apr 11, 2012

I called the dealer that day and was forwarded to Jerimiah. He friendly voice and encouragement made it easy for me to come in to see if I could be put into a new truck. I left that day with a brand new 1500 RAM 4x4 with the RAM Boxes.. and hauling package.. I love it!! and Jerimiah Clark was great.. he got me in and out in record time..with a great deal!!See you in one year, Jeremiah.. that seems to be my M.O..

Grapevine621

Apr 6, 2012

Jude our sales representative was outstanding. She answered all of our questions and followed up everything. We shopped at all of the Grapevine dealers and found that Jude was one of the best sales persons. If you want to shop here, ask for Jude.

jcc_283

Apr 6, 2012

Mario sold me a car - Very simple...Got a great Deal and made sure I was taken care after the sale. Even offered me his lunch!Good Job Mario 6208100.........................ASK FOR MARIO!

mddlrthr2

Apr 4, 2012

Jason Eagles was very nice to work with. He answered all my questions, gave me the facts and was not pushy, which was a nice change. The service I received was great. I truly enjoyed this process.

spratt1970

Mar 27, 2012

Peggy was extremely friendly, knowledgeable and reassuring. She was careful to note all of the concerns I had about my Jeep, help me get a rental car, and followed up in a timely manner about what repairs the Jeep needed, as well as the cost.

jograpevinejeep

Mar 26, 2012

We had a broken passenger door inside handle and Jeep no longer stocks these parts. Nona gave me several options to acquire the part, then set up a very quick service appointment to have the part installed. Very satisfied with Nona and with Grapevine Jeep.RO number 140062

ChetUski

Mar 22, 2012

Service work completed in a timely fashion in a satisfactory manner. Appointment scheduled for additional service work. The dealership is convienentally located close to my home.

toonces300

Mar 19, 2012

Peggy Chaney, ID #139704, not only took the ball and ran, she scored !!From the moment she met me at my Jeep to check me in, until she shook my hand and said "Thank You" at the cashier desk, she was the epitome of professionalism, product knowledge, and downright friendliness.It has not been often I felt completely at-ease and comfortable when at a dealership for service...but there was no doubt here. And, I was there twice within a week, getting the same great vibe.Thank you, Peggy !You did a fabulous job, and are nothing short of a valuable asset and great face for Grapevine CDJ !Tim BeanColleyville, TX

sadu

Feb 29, 2012

great service, did what they said the would do. Thomas Suby was the sevice advisor and he followed thru and completed the work.Marilyn DudleyRO# 138713

Mark Pfleger

Feb 18, 2012

Earlier this week, called and made an appointment to have a tune up done on my 2003 Dodge 2500. I talked with Nona who made my appointment for Saturday Morning. When i arrived, Nona was extremely friendly (and who could be at 0700!!). I want to thank Nona for getting my truck in and getting the job done quickly! I will be calling back to make another appointment for my Challenger to have its 1 year check up...Thanks Nona!!!RO Number: 138344RegardsMark

woniiee

Jan 31, 2012

Once again after my last car purchase... i go to another lying dealership.we call them to get a quote and they even FAX me all the paper works with manager's signature and all the payments amounts and all where they make it look like real deal and when we actually show up they say "OH uhmm .. we thought the deal was going to be all done and had all the papers to be ready to be signed and yeah.. we couldnt get it done today..."then why in the heck did ya tell us "Oh! everything is all worked out and we have 30 banks waiting for you to come to approve u when u walk in ur gonna sign the contract and will be out of here with a car!!" are u serious with me right now? then we go in and they say oh uhm no we couldnt work it out...... what are ya brainless people???what have u been doing allllll day then?? sitting around ur fat ass and doing nothing? why is GM paying these morons to do NOTHING?!well i have a horrible experience here and i still went in even though few peopletold me how much of a liar they are and is wasting my time and bla bla..then of course it was true... i will be calling the GM and will be reporting this dealership for what they didand will be calling the owner of the dealership and will be letting him knowhow much of a BRAINLESS employee's they have .good luck for the owner for having such a stupid people make money for them?or no .. probably lose money for them.

ldennis1215

Jan 4, 2012

Went in to get oil changed, was asked if I needed tires rotated and I did, appreciate the extra effort to advise of this needing to be done, also she verified that I had recd several coupons for free oil changes saved money on this visit and I appreciate the extra effort put forth by this employee and I will recommend my friends come to y'all and use the service dept for sure Thanks L. Dennis

texasconsumer

Jan 3, 2012

I reached out to the dealership online and heard back in a very quick time that the dealer had the vehicle I was interested in on-site and would I like to come out for a test drive. Although the dealer was 30 miles from my house, given the quick internet response, I felt obliged to give them an opportunity to win the business. Upon arrival, I was immediately met by a fairly knowledgeable, although a little in experienced salesman, who spent time personally walking me through the vehicle and showing me all the "bells and whistles." So far, so good! After a fairly thorough review of the vehicle, I asked to go on a test drive (which was my original intention for coming out to the dealer...at their request mind you). The response I received was it was the owner's policy to not allow test drives on this particular vehicle (Grand Cherokee SRT8) unless a deal on pricing has been agreed. My response was, while I am clearly interested in the vehicle, I was uncomfortable agreeing to a price until at least driving the vehicle. I also indicated I test drove a Range Rover Sport Supercharged the day before and a Cadillac Escalade earlier that morning, neither of which required me to agree to a price in advance of test driving. I am shocked to think a dealer would require a well qualified buyer, who made an appointment for a test drive, to agree to a deal prior to driving the vehicle. I should also mention, I have a masters degree in business and am a partner in a big 4 accounting firm. I arrived to the dealer in a suit directly from my office. I suggest you find another dealer that isn't involved in unscrupulous business practices and doesn't pride itself on the "bait and switch."

jgirocz

Dec 26, 2011

Awesome car buying experience. The people were very friendly, and courteous. Our salesman Bob Hocker was very knowledgable, and down to Earth. Chad Ivie was very supportive in getting us the best deal possible. The entire team was very dilligent in getting us in a vehicle we would be happy with. I would highly recommend Grapevine Chrysler/Jeep/Dodge, and will continue to do business with them. Bob Hocker # 207543

ram30

Dec 18, 2011

We received great service from karl. He really was professional in everything he did. We got a great price for our trade and our new ramm 1500 4x4 crew cab.we have already recommended this dealership to two people.Chad the new car manger is very niceand helpful. If you have any problems he is there for you.

Jason134981

Dec 15, 2011

Thanks Nona, a pleasure to have service done as usual. Everything was perfectly attended to. I know a few dealers that could take lessons from you guys...Jason134981

C.

Dec 13, 2011

I had a great experience with the used car department. Karl Schmitt and the rest of Grapevine DCJ dealership crew really make a customer or friend feel right at home. I would absolutely recommend the Grapevine DCJ dealership to friends and family for any vehicle service, new or used car purchase. Thanks for the great deal on #207234.....Proud owner of a new Jeep Wrangler

xbalkix

Dec 12, 2011

Great experience working with JASON EAGLES and DEAL # 207835.The whole dealership made the entire experience outstanding!We will definitely be back in the future I'm sure.

jodgonza

Dec 11, 2011

The BEST People to work with and Cars for the money. This is the place to buy your next vehicle!!! The past year has been a rough one with difficult transitions, disappointments and serious health problems. This for a child who has already been dealt more than her share, suffered more than most of us could handle or deserves to. Now 16, this year has brought a whole new set of challenges with a future that looks to be more of the same. Through it all, she remains hopeful, loving and willing to smile. If anyone deserved a priceless moment of happiness; a special, unexpected gift this holiday season, she did. I began searching the Dodge Calibur she liked even though credit and cash were going to be a challenge. I had little confidence in being able to deliver this gift, but wanted to at least try. I found a really nice car for the price on their website with financing offered to all. My husband and I met with Karl A. Schmitt, our new friend in the car business. Karl and the finance staff were willing to work with us despite our challenges (when many others would not), treating us with the utmost respect and understanding of our less than perfect situation. We were able to purchase the car she wanted at a good price, fulfilling our daughters wishes and ours. In this day, it is a challenge to find businesses who offer little more than a callous transaction; our car buying experience with them was much, much more. They not only sold a vehicle, they sold parents of a young girl the opportunity to provide some sunshine to brighten her worldbig, bright car bow included. They will have our business from now on, and if you would like to have a quality car buying experience with people that provide more, I suggest that you go and see them.

liltuck67

Dec 9, 2011

The process was very smooth. The salesperson (Jerimiah) listened to my requiremnts for price, vehicle features and options. Upon selection, Finance was very smooth and honest. This is the second vehicle I have bought from this dealership in less than a month. Love this place!

mikemcg

Dec 7, 2011

My advisor Nona RO# 134898 has always taken great care of me when I need service. I communicate with you via e-mail and she always gets back to me. Her attitude is always upbeat, she's professional, and she explains things in detail. A positive reflection on the dealership. Thank you,Mike McGeehan

adventurousles

Nov 9, 2011

Deal # 206535Friendly sales rep. Low pressure. Fair pricing. Good location. Friendly service department & willing to go the extra mile. They made sure my care was very detailed before releasing it to me.

liltuck67

Nov 9, 2011

Transaction #206554 excellent service, will highly recommend. We orginally came in to drop my truck off for service. Upon arrival, greeted by Jerimiah in sales. He was not a pushy salesman type which led us to inquire about the chrysler 300. After informing him what we wanted our payments and down payment to "not to exceed", he was upfront and honest that the deal would be tight as we had negative equity in our trade-in. The experience was the best I have ever had. Our positive experience continued with the finance department. We worked with Karim Jaffer on our financing. He was very friendly and made my wife and I very comfortable. He had a great sense of humor yet was the most professional when it was time. I will recommend this dealership to everyone I know. When the time is right, I will be buying another vehicle from this dealership.

airspeed

Nov 2, 2011

Karl Schmitt worked with us to purchase a new vehicle. Karl was honest and hard-working and made our experience a good one. Thank you Karl!

rickmantx

Nov 2, 2011

I have used grapevine jeep for years on my 2004 wrangler. They have always been professional and courteous.Today they honored a coupon from another dealership which saved me both time and money!!

ChallengerD

Oct 26, 2011

I went to my local dodge dealer looking for one car in mind. I told them when I walked up I was not buying that day, but if they had what I wanted I would be buying within the month. They did not have the car I wanted and demanded I could not get it. Even with entertaining the idea of another vehicle I was still adamant I would not be buying that day.I was there for 3 hours while they tried selling me everything I did not want. I left very frustrated and did not really want to return. I contacted dodge customer support and they explained that what I wanted was in fact available it was simply on late dispatch and would be arriving at dealers closer to the end of this year.I contacted this dealer again by chat and explained the situation. Told them again what I wanted and was willing to entertain the idea of special ordering. All I wanted was for them to let me know how much more it would cost to do that. They demanded I would have to come back to the dealership.I contacted another dealership, told him what I wanted. He did not say no. He said I will look into it and get back with you. In an hour he had found 3 of the car I wanted.I am a customer, I don't have access to all the dealers tools. Google on the other hand apparently does. I also found 8 of the car I wanted.I would not go back to that dealership ever again. I would not advise anyone else to go to that dealership as well.My salesman was actually good. He is not the reason I will not be returning. The sales manager is the one who turned me away. I would have had a pretty decent experience there even if I didn't get the car I wanted.

rknighttx123

Apr 19, 2011

My wife and I really were not in the market to buy a new vehicle until the transmission went out on our 10 year old Chrysler minivan. The service we received from Tammy in the Service department and Bryan in sales was excellent. Both of them were very understanding, patient and helpful. We are very pleased with our new Dodge Durango.

barlynne47

Mar 14, 2011

Brian was very friendly/helpful and listened to us. He did his best to satisfy our wish list..if we were unsure of anything he wud find out the answer to our satisfaction. I believe he treats his buyers as he wud want to be treated if he were in their place. I'd recommend him as a salesman if you want to be treated with caring and respect. We did buy the vehicle

natduarte

Mar 10, 2011

James Gordon awesome salesman. Will be sending him,James Gordon, more clients! very friendly, great attitude, and respectful. Answered all questions and concerns and was very attentive to my needs.James Gordon found the car,color and year that I was looking for. Along with that, he kept me in the price range I could afford. He recommended an extended warranty that I also purchaced with the car. I'm very satisfied with the whole outcome of the "buying a car" experience. James gordon Rocks!

danettelovelady

Mar 3, 2011

We were very pleased with our purchase. The sales people and loan department did everything they could to make sure we could make our trade and leave with our new vehicle, while staying within our payment range. Our salesman was very family-oriented, and even looked after our children while my husband and I did our loan paperwork. Thanks very much!

kennethmodelski

Mar 2, 2011

January,2011.I started looking for a newer car since my PT Cruiser(2006)started to have more problems.So i went back to my dealer of 6 yrs, Don Davis in Arlington and found a used 2010 Dodge Charger.My wife and i drove it and decided to purchase it,we got all the paperwork done and were coming in to sign and drive away with a new car.But as we were leaving our home we got a call from our salesman.He told us that another salesman from another lot came in and took the car and sold it.Everyone was sorry and they promised to find me another car.I waited for 10 days and nothing.So i looked around a found Grapevine DCJ,I called and talked to David Herrera.Mary and i went in and looked at used Chargers.That night at Grapevine was very cold and my wife was inside the dealership and could not shake the chills.But one of the salesman found a space heater and placed it by her to get her warm,that by itself surprized me.That one little bit of kindness went a long way with me and helped me decided with David,s help to buy a new Charger,plus they gave me a better trade-in price for my PT and a better finance rate and a payment that was in my range.That,s the kind of people i like to deal with,I will recommend them to anyone who looks for a new or used car.Thanks David.Ken Modelski

robdomenech

Feb 23, 2011

I brought in my 2006 Chrysler Crossfire because, for the very first time, the car had an issue and the "Check Engine" light was on. I worked with Harvis Grammer and dropped my car off at the shop on a Saturday and I was told that the car wouldn't be looked at until Monday. Fair enough. After diagnostics, there was a slew of issues found with the car and it would cost nearly $2000 to fix it. However, because of the extended warranty, the total came out to just over $900. I paid the money and they had my car fixed by that Wednesday. Now the fun begins. During that weekend, I got in my car to leave and, when I started it, the car started shaking violently. The shop was closed at this time, so I turned it off and just waited until Monday. I called Harvis on Monday and explained the situation and he asked me to bring it in which I did. They had one of their employees give me a ride home and I was told they would call me about my car shortly. That was on Monday. On Thursday afternoon, I had not heard anything (mind you I'm still without a vehicle) so I called Harvis. He told me that they did not find any problems and they wanted to have a tech drive the car home with a computer attached to find any issues. I gave them my consent and waited. On Friday, I called back and they said there was a problem with the airflow meter and that it would cost me over $800 for the part and labor. I asked how quickly they could get me my car back after repairs and I was told it would be on Saturday. I stressed to Harvis that I really needed to have a car because of the three-day weekend and he assured me that it wouldn't be a problem. After thinking about it for a bit, I called back and asked about my extended warranty and what that would cover on the $800 price tag. Well, that extended warranty that we worked with just a week ago had slipped Harvis' mind and wasn't applied. Turns out it FULLY covers the part and labor of this airflow meter business. He then tells me that all I'd have to pay is the $100 deductible. But wait! Didn't I just pay that deductible last week?!?!? When I brought that up, Harvis then remembered that it was already paid. So he was going to have me pay, basically, another $1000 for something that was completely covered under my extended warranty! I approve the repairs over the phone and, again, I wait. Saturday rolls around and, by 2pm, I haven't heard anything about my car being ready, so I call Harvis to get a status. Harvis tells me that the part didn't come in and that my car won't be ready until Monday!!!! I explain to him the situation with the three-day weekend and he offers to give me a rental so I tell him that I'll get someone to drop me off at the dealership so I can pick up the loaner. This is when things get really nuts. Harvis now tells me that the car rental service is closed on Saturday and that he can get me a loaner on Monday. THE VERY SAME DAY MY CAR IS SUPPOSED TO BE READY!!!! How does this make any sense? Now for the bombshell. Harvis tells me that the rental is completely covered by my extended warranty. This means that this entire week that I've been relying on friends to pick me up to go anywhere, I could have had a rental, but it was never offered to me! Monday comes and I still hear nothing, so I try to call Harvis and get no answer. I call the general line and ask to speak with Harvis' manager, Rusty Miller. Rusty takes my call, I explain the situation and he tells me that he will handle it from here and that my car will be ready for pick up in 30-45 minutes. I show up about an hour after that phone call and my car is finally ready and Harvis greets me and shows me some paperwork about how they "waived" the deductible. Waived? I already paid it!!!! You're not doing me any favors! Anyway, as soon as I got my car back, I drove it up to Five Star Ford and traded it in. I want nothing to do with this incredibly incompetent company anymore and I strongly urge others not to give them your business.

Mark Pfleger

Feb 20, 2011

My wife and I were in the market for a new car. We were greeted by James Martin who "actually" listened to what we had to say. James didnt tell me what I think I wanted, as most sales people do. He is very courteous and a good listener. Mario helped out in this transaction, and was an intrical part of our purchase at Grapevine DCJ. Both of these young men "got it right". THANK YOU!

aarynpratt

Feb 15, 2011

Well there isnt mutch to say abut this dealer except for great service all aound. James Gordon did it all. it wasnt about how much we could spend it was about gettig us into a a jeep we could affored for a good price and he deliverd. Other sales people would walk you in circles but with him he asked what we wanted and he gave it to use. with him it was all about the custormer he stayed almost 3 ours with us after the dealership closed getting us into a car that day. by far the best sales man ever and i wouldnt choose anyone else

caineuless

Feb 13, 2011

I was very pleased with my experience at Grapevine DCJ. James is truly the best salesman I've ever dealt with. He was very knowledgeable about the vehicle I was interested in. He was very polite and made sure I was satisfied with everthing. Which I was, and I plan to return to this dealership for future purchases. I have already recommend several friend, and will to anyone else I know looking for a new vehicle.

CDJohnson

Feb 10, 2011

The dealership worked hard to meet our expectations. This would be our second vehicle purchase from this dealership. David helped us first and was doing a GREAT job of it, but unfortunately he became ill. I told my wife I wasn't going to deal with anyone else, but she just wanted to look at that vehicle again. Thats when she meet James. For a young fresh salesman, James was very detailed in presenting the Jeep Grand Cherokee Overland. His enthusiasm and knowledge made us exited about the vehicle. Once we had an agreement, the financing part was a breeze. Melissa is the best! We were out in under 20 minutes and with full confidence that everything was in order and she explained everything. We will definitely be doing business in the future. Thanks,Cory & Dorothea Johnson

christoher.cleaver

Feb 10, 2011

James Gordon is very helpful when picking out my truck we strart with all the features and proved why this was a better truck than the other trucks that i had looked at. He is by far one of the best salesmen that i have ever met and i would buy a car again from him. he treats you like you are a V.I.P. and he in very detailed explain everything about the car and he was very resourceful.Chris Cleaver

carguy83

Feb 8, 2011

It was my first visit to Grapevine and found the entire process very freindly. Allen really took care of my needs and made things very easy. I have used other dealers in the area and i wasnt satisfied. if you own a CHALLENGER be sure and ask for Allen, he really know his stuff.

mikeangel88

Feb 8, 2011

We came in to buy a used Mazda Rx8 and overall was very satasfied with the customer service and my buying experience. This was my first time buying a car and my car dealer made sure I understood everything and explained all the details I asked about. the negotiating process went smoothly and was able to come to agreement with the price in little time. in the end they detailed my car before taking off the lot. I would definately recomend this dealership and seller to my friends and we already plan on coming back real soon to get another car.

zekester00

Feb 8, 2011

Great team to work with!!!! James made my Choosing Experience easy. Very personable and attentive. He listens to the customer and will help in anyway he can. James is the first salesman to also tend to the kids needs. Nick makes the financing seamless and quick, while paying attention to detail. Very personable. Provides many options in the interest of the customer. Allen is a great Service Adviser. He will keep you informed and will find a win for the customer. He wants to get a vehicle back to the customer ASAP no matter what you bring it in for. I do all my service work through him. Safety is number one with him.

rayma caudill

Feb 5, 2011

when i said price I feel that the interest rate sucked this is my third car with dodge chrysler although my sales person was very caring of me and my grand daughter I had a very good time with him I think he is an amazing young man who goes after what he wants.

wcgary

Jan 31, 2011

My wife and I have bought several vehicles from Grapevine JCD, and this last experience far out seeded anything I could have expected from a car dealer. James Gordon made us feel as if we were purchasing a Aston Martin, and just a Jeep Liberty Jet! I personally am shocked that a salesperson and dealership would drive into the early morning hours to pick up the specific vehicle I wanted without question! It would have been easy, expected and understood that 'Sorry, we don't have it!', but that was never the case in my experience this past week. The Finance department was equally pleasant to work with, and Allen in the Service Department has spoiled me with his continuous superior customer service. I truly feel as if I've made a friend with both Allen and James. James' professionalism, personal attention and sincerity are a true asset to Grapevine JCD, and will keep the Gary family purchasing vehicles from Grapevine JCD in the near and distant future. Chris Gary, Texas CHL Instructor no. 01323454Rhineaux Defense Co., Inc.wchristophergaryatgmail.comrhineauxdefenseatgmail.com214-636-1535

azncutechic0916

Nov 23, 2010

WORST DEALERSHIP AND VERY UNPROFESSIONAL. IT TOOK THEM 2 WEEKS TO SEND US A COPY OF THE PURCHASE PAPERWORK WHEN WE LIVE 20 MINS DOWN THE ROAD. WE HAD THEM ORDER A TRUCK BED COVER FOR US AND THEY SAID THAT THE LATEST IT WOULD COME IN WILL BE A WEEK. IT'S BEEN A MONTH NOW AND WE'RE STILL DEALING WITH THIS JERKS ABOUT THE TRUCK BED COVER THAT SUPPOSEDLY CAME IN BUT WAS "DAMAGED" SO IT HAD TO GO BACK TO THE MANUFACTURER AND WAIT ANOTHER WEEK!! WE HAVE SPECIFICALLY TOLD ALEX RODRIGUEZ (SALES GUY) THAT WE NEEDED THE TRUCK BED COVER ASAP AS MY HUSBAND WORKS OUT OF TOWN AND IS NEEDING TO TAKE THE TRUCK TO PA. ALL WE'VE GOTTEN FROM THIS DEALERSHIP IS A BUNCH OF RUN AROUNDS AND LIES ABOUT THE TRUCK COVER. THEY ALWAYS SEEM TO HAVE AN EXCUSE WHENEVER THE COVER WAS SUPPOSED TO SHOW UP. THEY WOULD LEAVE US MESSAGES OVER THE PHONE AND COULD NEVER GET A HOLD OF THEM ONCE YOU CALL THEM BACK.I SUGGEST THAT YOU SHOP SOMEWHERE ELSE, THIS DEALERSHIP IS RUN BY A LOT OF DECEITFUL EMPLOYEES AND MANAGEMENT. YEAH THEY ARE NICE TO YOU AT FIRST BUT ONCE YOU SIGNED THAT PAPERWORK, YOU'RE JUST ANOTHER CUSTOMER TO THEM. IF YOU DO PLAN ON SPENDING MONEY IN THIS DEALERSHIP, I RECOMMEND THAT YOU PUT EVERYTHING IN WRITING. IT MAY SEEMS EXAGGERATED BUT THAT'S THE ONLY WAY THAT YOU CAN BE SAFE WITH THESE PEOPLE.

kittykat1287

Aug 12, 2010

We purchased a vehicle from this dealership about two months ago. When we purchased it they guaranteed us a warranty. When we got the paperwork...a few weeks later there was no warranty on the vehicle. We began experiencing problems with the vehicle soon after. The engine was overheating and we knew that there was something wrong. We called the dealer and said we never received the dealership warranty paperwork. They said we never received a warranty on the car. We went up there to talk to sales manager and he said to tow the vehicle in and he would take care of us. We used our one free two from the insurance company and brought it to the dealer. They said they would look at it and to come back tomorrow. We returned the next day and they never looked at the vehicle and wanted us to pay to have the vehicle checked out. We refused. Then sales said they would take care of the cost of looking at the vehicle. Service determined it was the water pump and it would cost $500 to repair. They refused to cover the cost of it and so now we were stuck with a vehicle that has no warranty and doesn't run and dealership that won't own up to what they did.

mdavidsontexas

Aug 10, 2010

Had my 08 Dodge Ram 2500 HD, serviced a week before departing on a 3500 mile round trip to Calf. $525.00 later when I picked my truck up, the check engine light came on. When I called to bring it back in I was told it would be 2 weeks and we were 20th on the list. After fussing with the service supervisor we were allowed to bring in the truck. They scanned it. At this time they told me it was the oxygen sensor harness and Dodge was redesigning the harness. Was told the newly designed oxygen sensor harness would not be out for a month or two but we would be put first on the list to have it installed when it was ready. When we again expressed concern as our trip was accross country pulling a 5th wheel camper both Allen and Rusty told me to put a piece of tape over the check engine light and to go on our way. They said it would not effect the exhaust regeneration, a critical system and that power or mileage would not be effected at all. About 250 miles into our trip mileage, and power began to drop. It went from getting 14 mpg to 9 mpg. The mileage kept going down .1 every 20 - 30 miles. Called Grapevine dodge but no one returned our calls. At that time we called the main Dodge number and got the numbers of 2 Dodge dealers in Albaquerqie, NM. After speaking to those dealer's service departments, both of them said that Grapevine must have been "smoking something", that there is no redesigning of the harness just the sensor was bad. H. L. Miller Dodge in Alb. took care of us at 5:45 pm, diagnosed the problem within the hour, and took us to an rv resort close by. They told us to have a good dinner they would get us back on the road in the morning, which they did. Grapevine did not return my repeated phone calls for 3 days. The Grapevine GM told me she would call within an hour, no call. She said the owner would call, no call. It was 116 degress on I 40, my wife and 3 dogs were at great risk and Grapevine dodge knew they were lieing. Do not buy from Grapevine Dodge. Take a look at their ratings, and you will see a pattern of deceit and lies. I filed a complaint with American Dodge and they told me they already had a poor track record. I hope they go out of business and a honest and decent owner takes over and cleans house. Some people do deserve to lose their jobs.

carman3

Jun 3, 2010

They advertise 12000 off list price which is there MSRP plus dealer add's which I did not want but to get 12k off you have to get adds. Then get in business off and they tried to make me pay for the add's again. This dealer is a big ripoff go somewhere else. They treat you like crap then you see the Manager's cussing each other out saying the fword and other things, This place needs to be investigated for bad business.

Joelw817

May 4, 2010

I recently purchased a wrangler with 29,000 miles in feb. The sales guy knew nothing about jeeps. I would ask him questions and he would have to ask somebody else. The price was reasonable. When I bought the jeep the windshield needed to repaired or replaced. I had to argue and argue to get it fix. Even though I had a we owe note from them. They were friendly at first but once I bought it they were done with me. So now on to the service dept. After about a month I figured out there was a plastic part on my gear shifter was broken. So I took it in under warranty. They told me that warranty does cover plastic parts. So I was like whatever and bought the new part and fixed it myself. So at 35,000 miles my check engine light came on. So I took it in with other issues also. At this point I work nights in the oilfields. And yes my jeep goes in the mud but not really "offroading". And what had happen was a clip that held on a o2 sensor came loose it rubbed on the driveshaft. Andrew proceeded to tell me that they were not going to cover it under warranty because I had mud on the undercarriage of my jeep. I tried explaining that I work In the oilfields and it has been raining a lot. But no success he said I probably hit something that broke the wire. When you look at the wire the casing is broken not the wire. And it's only messed up where the wire touches the driveshaft. I also had a another issues where my tire was rubbing the brake line that they didn't fix because they couldn't get a hold of me. But that was covered under warranty. I told Andrew i would be sleeping because I work nights and I already stayed up too late to bring my jeep in. So I ended up talking to the highest manager I could. not the gm because he was never there or available. And he would not return my call. I let the manager know I was unhappy and told him I've never had so many problems with a dealership. He said he would talk to the service manager and call me back. It's been 2 months still haven't talked to him. And I've tried calling. Went to a different dealer without washing it and it was covered under warranty. I WILL NEVER GO BACK!!!!!!!!!

sulli1975

Apr 29, 2010

Found a great deal on a 2010 Dodge Ram Crew Cab 1500 Lonestar Edition, reduced from 38707 to 24707. They told us that they didnt do all the gimmick incentives, that the 14K was there discount on older (new) inventory. After appraising our trade they came back and told us they would offer 2-3 grand less in trade, becuase they were looking at wholesale to wholesale. They gave us a second option, give us the same trade value that we had been offered elsewhere, but that the discount on the truck had gone from 14k to 10k. Thats no option, its the same deal. We left after 3.5 hours of negotiations to take a break and kill some time, while they were seeing what they could do. They told us to give them 30 minutes to and hour to review some things. They called 3.5 hours later to tell us to come back and that they had something worked out that met our needs. We had already driven an hour home and werent going anywhere without details of the deal. The next day they emailed to tell us that the deal had not changed and that all the numbers appeared to be $70-80 a month more than we were willing to pay, based on their original selling price and what we had been offered in trade elsewhere. We told them at that point what our requirements were and that we were offended that they had wanted us to drive another hour both ways for a deal that we had already told them we werent interested in. Of course no response! Take your money somewhere else.

sarahlea

Jun 6, 2008

This is the worst dealership I have ever encountered. I've never been treated before with the upmost disrespect. Of course, when I was sold the car the sales person was friendly -to the point of being so fake- I had to come back the next day to sign more papers and thats when things got ugly. I was treated like they did me some favor for selling me this car (that by the way has been back into the shop 8 times since I've had it 3 months) The service department is no better. They are rude and never call you when they say they will. PLEASE DO NOT BUY FROM THE DEALERSHIP unless you want heartache!

lperry

May 15, 2007

I'm not sure how 'I'd like to test drive an Avenger and a Charger' turned into 'I'd like you to waste over an hour of my time suggesting cars I don't want, walking me all over your lot, and let me wait in your office while you work numbers even though I'm not buying today'. I was so turned off by my salesperson's approach. I told her several times I was not buying today, and that I was trying to find the best car for me. I will not be purchasing at this dealership. I felt like they were trying so hard to nail a sale, they completely lost sight of what customer service is.