Used Cars for Sale at Grapevine Ford Lincoln in Grapevine, TX

JVDD15

Nov 5, 2016

I recently purchased my 4th Mustang from this dealership and again I am so happy! Once you are a customer of theirs, great friendships are formed and they will go above and beyond to make sure your experience is pleasant and not so stressful. From the car buying experience to their top notch service department, to the convenient Mustang Cafe, I encourage anyone looking for their next Ford (new or used) to consider Grapevine Ford Licoln.

Judy

Nov 2, 2016

We are very happy with our experience with the salesman Reid Harmon and our experience at Grapevine Ford in purchasing our truck. Reid did an excellent job working with us and helping us find the truck of our choice. There is so much leg room in the back seat and plenty of leg room in the front, too. We are looking forward to the Ford Family dinners at Grapevine Ford. Thank you Harmon for helping me find the truck for my Husband. He is a happy camper on Cloud 9!!

Judy Tetuan

Nov 2, 2016

We had a great experience at Grapevine Ford with Reid Harmon, our salesman. He is a great guy and did an awesome job helping us find the right truck. We would refer any of our friends looking for a new vehicle to Reid Harmon. We are very happy with our F-150 XLT and impressed with all of the leg room in the back seat. The extra thought that Ford put into the design, like putting the Ford logo on top of windshield to block the sun out between the sun visor. We are happy with our overall experience with the dealership salesman (Reid), with financing, the service center and the cafe.

2017FordF350

Oct 31, 2016

This is the 3rd truck I've bought from these guys and the service is always first class Would recommend them to anyone wanting a new vehicle

Jj32

Oct 29, 2016

Great experience buying a car from Grapevine Ford. I appreciate them taking the time to explain the car features and working a deal that meet both sides expectations.

Paul DiBello

Oct 29, 2016

Great guys. Quick and easy. I'm not a fan of car salesmen and they made it painless and quick. Got me what I asked for and got me outa there.

Satisfied Customer

Oct 29, 2016

When I take my car for service I have never felt like I was "talked in to" having unnecessary work done. They have been honest when asked if I needed to do something that doesnt require repair or updated. I appreciate this.

Hobbs2311

Oct 27, 2016

Moses was very helpful and professional and helped us find the right car. We would definitely recommend him. He was knowledgeable and presented many different options to us

Mike

Oct 27, 2016

Grapevine Ford will rival any of the car dealers in the North Texas area. Service was prompt, all questions answered and reviewed several times. Great deal!

Dmarlowe8

Oct 26, 2016

Bill my salesman was awesome! Easy to work with. Got a great deal. Awesome experience. Fast and reliable service.Best Ford Dealer I have ever been too.

joer101

Oct 24, 2016

This deal was done in 3 hours start to drive out. That is how I like to do business. Being in sales myself, a warm, fuzzy has to be established to close a sale. Reid knew how to make that happen.

new accord

Oct 24, 2016

I came prepared, Shawn found the truck I wanted all while keeping me informed during the process of what was going on behind the scenes. Overall a great experience and as painful as possible. I drove off the lot with a great deal. Definitely recommend this dealership and Shawn Baker for your next vehicle purchasing experience.

Newford

Oct 19, 2016

Look for F-150 V-6 4 wheel driveThat is I was looking for price and options and color and othersI love it

DM123

Oct 17, 2016

The staff at Grapevine Ford was extremely pleasant to work with. Both Carver and Dustin helped us and we would like to thank them for being so kind. They went above and beyond to make sure that we were satisfied and taken care of during the buying process. Thanks again!

Jakke68

Oct 17, 2016

Super professional service; not your typical "car sales person " with pushy sales techniques. Very informative and goal oriented. I had certain requirements and we worked towards a solution that made sure that I feel good about the deal. This is very important for me. Thanks Bill and Zach!

Sara Estes

Oct 8, 2016

Please call, email, or go see Cameron Goldsmith. He was awesome! I've never left a car dealership feeling comfortable and happy before. No hassle or haggle. Everyone we encountered was kind and attentive.

Felix gomez

Oct 3, 2016

Was blown off by original salesman I spoke to Jarod Jaone, didn't even acknowledge me when he walked by me several times , then he sent another salesman Ted Hopton-jones who basically didn't help me in anyway , asked to get prequalified and maybe look at explorers , he then started telling me about escapes and edges. I guess in his eyes I couldn't afford a explorer!!!! Asked him the same again , and that I liked the limited !!! He then basically said the payment might be an issue for me !!! He never ran my credit or anything !! So I guess by the way I look , I couldn't afford what I wanted !! This place profiles you as you walk through the door !!! I have good credit , a good job , and take care of my finances !! Why these people treated my like a day laborer I have no idea!! But they will never get my business !!

Ba928119

Oct 3, 2016

The staff at Grapevine Ford showed me that not all car dealerships are the same . They went above and beyond to accommodate my wife and I and get us the car we wanted!

Felix690

Sep 30, 2016

Made an appointment , when I show up and ask for Jarod Jaone, he blows me off , sends me to another salesman Ted hopton-jones, who treated me like I was a itrelevant broke man with a low fico score. I repeatedly asked him to prequalifiey me , and he just told me he couldn't till I found a car I wanted , spent an hour and a half there , and he would never prequalify . Both these salesman are stuck up idiots who assume you are broke because you show up in a work uniform to buy a car .!! This was the worst experience I have ever had buying a car .

Motorkelly

Sep 29, 2016

Great service from the moment I clicked on the website to the final paper work the next day. It started with me looking on there website on a Sunday afternoon and even though the deal ship was closed I received a call back with in 10 minutes of filling out the information. Tom Dyer called me and we set up a appointment the next day at 8:30am where he introduced me to Jason McBee and from there it was like buying a car from a friend that understood not only what I was looking for but what I needed. I can't say enough Gentleman well done!! The best car buying experience so for in my life and I have had a few lol. Shannon K.

Amanda G-H

Sep 28, 2016

I don't usually take the time to do reviews - unless something negative happens, of course. I cannot say enough good things about our experience with Richard Ford and James Brown last night. My husband and I are new to the DFW area so this dealership was recommended to us by a co-worker. Including our new Explorer, we've purchased 5 vehicles together and this was by far the best experience we've ever had. I could list all the great things about the dealership and the people that work there, but we'd be here all day. I will say that even if we move away from this area, we will always return to Grapevine Ford to buy or service our vehicles. Thank you Richard and James for all of your help last night!!!

AK47

Sep 14, 2016

Mr. Ford and Mr. Ziba were both very helpful in my purchase of and F150 2016. They dealt in a honest, trustworthy and fair manner. Did not ask sticker price for their product like some dealers. Which let me to them. Their web site is the best in area. Arthur.

Casey R

Sep 9, 2016

Best car buying experience I have ever had. Carver Rademacher was so knowledgeable and helpful and definitely got me the best car for my money. Will definitely be back next time I'm in the market for a new car!

PatS

Sep 9, 2016

Katie J at Grapevine Ford is the best! Went in late on a Monday to buy a mustang and within minutes of walking through the front door we had test drove, negotiated and closed a purchase. The dealership facilities are great too! Overall very satisfied. Go see Katie, she kills it, even though she is a Red Wings fan....

Satisfied Customer

Sep 9, 2016

Katie J. and the entire Grapevine Ford staff did a great job getting me into a new F-250 King Ranch at a great price. The whole buying experience was outstanding. Thanks, Katie.

Utakines

Sep 9, 2016

Recently visited this location and received good and honest service! Dustin helped me find the car that suited me and truly cared about my wants. He went above and beyond & I highly recommend him to any future buyer. 5 stars!!!

Foppa21

Sep 9, 2016

Grapevine Ford and Katie J are the best.... Hands down. Great inventory, knowledgable, fair and fast as lightning. I didn't think I could buy a car in 35 min, but Katie J. Made it happen. Boom

melissagarcia30

Sep 8, 2016

Ask for Dustin Springer! The Best experience I have EVER had with a car dealership in my life was here at Grapevine Ford! Dustin is awesome and provided me with OUTSTANDING customer service as well as educated me on my car.

RMF

Sep 8, 2016

2 reviews5.0 star rating 9/8/2016Ask for Richard Ford! Great customer service at Grapevine Ford! The Best experience I have EVER had with a car dealership in my life was here at Grapevine Ford!

Jeep Enthusiast

Sep 7, 2016

Great buying experience! First time I was in and out in less than 4 hours, leaving with a feeling of satisfaction I got a good deal. Love my Jeep Wrangler! Only complaint is when I returned a few weeks later with a brake issue, they did not replace rear pads I was told by an actual Jeep dealer, were very low.

Dana Tuscher

Sep 5, 2016

The buying process at Grapevine Fird Lincoln was a very pleasant experience. The team there is focused solely on the customers satisfaction. My sales person was the person that should get the most credit for my positive experience.

CUNextTime

Sep 5, 2016

Internet site used to pick out truck, one phone call and showed up at airport 2 days later with Katie waiting for me. Katie handled the transaction seamlessly with Zach and James help I was out the door. Great experience.

CUNextTime

Sep 2, 2016

Katie (sales consultant) did an outstanding job. She picked me up at the airport and made sure I was satisfied with all aspects of my truck purchase including a follow up call the next day. Zach and James also did a good job on sales and finance side.

LL24

Sep 2, 2016

Grapevine Ford was a great experience.Great customer service, friendly staff. The staff found the truck we were looking for. Finance was easy No pressure. Definately would recommend to family and friends.

Texas Sooner

Sep 1, 2016

Great experience buying my new 2016 Fusion! Everybody was helpful and courteous. My sales representative, Juan Carranza, was professional and made the entire process enjoyable. I would definitely recommend this dealer to anyone looking to buy a new Ford.

Em

Aug 31, 2016

Customer service in Pre-owned is anazing!! Go see Dustin Springer!!

Chris

Aug 28, 2016

Dustin Springer was an awesome salesman. Gave us a great deal on a 2015 Expedition. No hassles, great overall experience. Will be going for our next vehicle purchase. Finance dept. Was great, no unnecessary add on to the contract.

Trailer12

Aug 28, 2016

Dustin Springer was an awesome salesman. Ask for him. Great experience. Great service. Got the exact vehicle we wanted for the right price. Finance dept was also painless, no unnecessary add on to bottom line.

Melissa

Aug 26, 2016

I've never received such a great service nor have I been treated to kindly at a dealership before! Really fantastic staff. Michael and James do such a fantastic job getting us everything we wanted and more for less than we expected. Both were so kind and trustworthy and I'm still just shocked that we received that kind of service at a car dealership! Truly exceptional! Will definitely be back!!!

Brandon Norvelle

Aug 19, 2016

Dustin Springer is awesome, made everything painless. Best experience I've ever had with a dealership.

goodbeard17

Aug 17, 2016

Grapevine Ford is the real FIVE STAR in rating. They don't use that name, they just give that service! We found the sales rep was easy to deal with and we would go back again.

dhansen012

Aug 14, 2016

I was very impressed and purchased an Edge after Colton Gilipsie spent two hours showing us the SUB and letting my wife get in and out of the Eclipse and Edge to see that she could get in and out s once she is handicapped. He then spent time answering our questions. After our poor experience with a Chevrolet dealer who we had purchased our previous car. After thinking about over the weekend we purchased and h a d excellent help, explanations, walk around dealership, service, a test ride, Great, two weeks later we went in and had Blame Castorena explain a nd walk me through further details on Sync3 to m a key great use.I highly recommend the people at Grapevine Ford.

RickL

Aug 12, 2016

Very courteous and professional sales staff. Before we made the trip to look at a car they had on the internet, the salesman gave us an honest and accurate description of the vehicle. Reasonable negotiation, got the paperwork done and the car through make-ready quickly. Great experience, would definitely recommend them.

Ford F-150 rocks

Aug 9, 2016

Alfredo Zacarias was my Advisor. . My wait there for service was very short !!! I was greeted immediately , & Alfredo was professional & courteous !!! I am very pleased with my experience & will continue to use this Ford Dealership for service!!

Lisa Gale

Aug 9, 2016

My last experience this past week was so much better than my last! I am thankful for good service advisors like Alfredo Zacharias! Hope to get him next time I go in!

Ron & Jan

Aug 7, 2016

Great people and great selection. We purchased a Black Label MKC and it's beautiful for my wife and hauls xxx for me, We got the AWD 2.3 litre and the performance is major cool!!!

MartyH

Aug 6, 2016

I have purchased 5 cars over the past 6 years from Grapevine Ford and Reid Harmon. I have used the Internet pricing and the pricing is honest. I Love my new Fusion Hybrid. I'm getting much better than the EPA mileage.

HOWDY

Aug 3, 2016

Through AutoTrader, I found the exact car for which I had been looking. When I made my first contact to Grapevine Ford, I was connected with Debi H. She was not pushy or belligerent, but very helpful in answering all the questions I had about the car. When I made my offer, she was patient to work back and forth with me and the sales manager. When my offer was accepted, she did a video walk-around to show my every detail possible about the car. She did not hide anything from me. It was a bit of risk for me (money and time) to fly from KY to TX to do this deal. When I arrived at DFW airport, the dealership sent over a shuttle to pick me up (thanks Richard!). When I arrived at the dealership, Debi had breakfast (egg McMuffins) waiting for me. After a test drive and some paperwork, I met with James Brown (no, not THAT James Brown) to complete the financial details. He was top notch as well. Though he was very professional, he was very personable and friendly. The financial aspect (including tax and license from my state) could not have been smoother. I even had a better payment than what I was originally quoted! GET THIS: I was picked up at the airport at 8:15am and was driving away from the dealership, with my new purchase, at 10:30am. In just two hours and fifteen minutes, an out-of-state buyer had purchased and liscenced a car in a different state! If I could give more than 5 stars, I would. Thanks Grapevine Ford!

Red Raptor

Aug 2, 2016

They ,are really nice from the first time I went to them, and now when I come to get service they know my name. That's why I keep coming back. Also they do great work.

Houseman008

Jul 20, 2016

Tried returning a car, which I was prepared to refinance and buy, but the fleet manager lied to me give times in a row when asked simple questions. I loved my prior five purchases there and gave recommended them to fifteen friends who have purchased from them. I am really disappointed. Please beware if you have to deal with him, because he will lie to you and make up additional costs and not be able to clearly explain why and where these made up charges are coming from.I will not return there to buy or for service and I will tell anyone who has ears of my experience.

Mark

Jul 17, 2016

Recently purchased a Ford Escape from Grapevine Ford. Our salesman Nolan Ryan O'Brien was very professional and personable! I recommend this dealership for sales and service.

Mark T.

Jul 17, 2016

Purchased a CPO 2014 Ford Escape from Nolan Ryan O'Brien. Great buying experience! I would recommend this dealership for sales and service. Also the Mustang Cafe makes a great sandwich!

wlmont

Jul 16, 2016

Excellent experience dealing with Grapevine Ford. I have dealt with both their service department and their new car sales department and found both to be very friendly, helpful and knowledgeable. They are very concerned about customer satisfaction. Thank you Grapevine Ford for a great experience and a great Explorer!!

Charles Hundley

Jul 11, 2016

Shopped CARS.com, found the vehicle that fit our wants and needs and at the right price! We drove the 5 hour one way trip to Grapevine Ford and our salesman Richard Ford had our vehicle already prepped and ready for pick up just as asked. We were there for about an hour and fifteen minutes total then back on the road home. Great service, great people, great vehicle. Go CARS.com!

Jerry Franklin

Jul 8, 2016

Randy McConnell makes sure that everything is repaired and repaired correctly. Service is exceptional under his care.

Vickie M.

Jun 29, 2016

Unfortunately for me I did not purchase my King Ranch from Grapevine Ford. However, they have gone above and beyond to take care of me. The dealer I purchased the truck from was finished with me when they made the sale. Tom Dickson and John Goddard both have just been wonderful to deal with and have treated me as if I was their top client. Going forward there is only one Ford Dealership in the Dallas Metroplex and that is Grapevine Ford Lincoln!

Darren Smart

Jun 25, 2016

Great service from grapevineBob is excellent at his job and always takes good care of me and my family

Sheri

Jun 25, 2016

The salesperson Alexander Popp was unprofessional. He was pissed he didn't make any money off the sale. When I told the salesperson that I was approved by my credit union for 2.99% he said we can give you the same rate and they make commission by financing thru the bank if he can get the sales price lowered. I said 'Ok'. The salesperson comes back with a 5.99% and showed me my credit rating. I stated 'Why would I finance for 5.99% when I've been approved for 2.99%. The salesperson Alexander Popp stated 'your credit is not good and its no way you could have gotten a 2.99%'. I don't give a xxxx if my credit is a 200 I'm not going to drive across town to buy a car with bad credit. If I'm approved for a 2.99% that is all you need to know. If it wasn't for the fact I liked that car you wouldnt have never gotten my business. Not to mention the sorry salesperson didn't walk me thru the features of the car and there was NO car manual in the glove compartment. Thank you for your unprofessional service.

Cindy's Black Beauty

Jun 20, 2016

Thank you for your help on my New Ford. I visted your Dealership because you has the best deals and more Vehilces in the metroplex.

Eddy

Jun 18, 2016

Blaine was awesome with answers I wanted to hear! Felt comfortable speaking to him!!! When he said he'd only been there for two weeks, I was amazed!!! His managers were awesome too!

New to Dallas

Jun 18, 2016

I had a very poor experience at another dealership but Brad at Grapevine was very professional in guiding me through an uncomfortable process. His diligence and patience calmed my nervous. I worked with Audrey once I arrived at Grapevine Lincoln and her knowledge and wit were just what I needed after a week of car buying drama. I did leave with a black MKC but really wanted the Luxe (another dealership had it but I decided to stick with Brad and Audrey.) Hoping to get a the car I really want next time. While the overall process at this location was great, it would have been awesome to have the color I really wanted obtained for me.

Jim & Dolores Zimmerer

Jun 15, 2016

We had a wonderful experience at Grapevine Ford Lincoln. Our salesperson, Audrey Roundtree was very knowledgeable with all the features on the car. She along with her associates were very friendly and attentive. It was a very good experience and I highly recommend this dealership.

Ronyelle Stallworth

Jun 13, 2016

Grapevine Ford is awesome. The customer service, sales and just overall great place. Grapevine Ford beat all the other dealers price and gave me more for my 2016 Mercedes CLA 250. The pricing of vehicles and discounts is incredible and their selection is vast. If you go there ask for Cameron Goldsmith. He is amazing. Purchased new 2016 F150 without any regret or problems.

Austin H.

Jun 3, 2016

Bought a Ford Fusion from Zack Ziba. He was great, they were friendly and made us a good deal on the car. This place wasn't super pushy like others and have met our needs when we've asked except for one part. I didn't rate a 5 stars because of a rebate issue. The finance lady never sent in our paperwork so we sat around waiting for our rebate for 2-3 months and it wasn't even submitted yet. With a lot of calling, she finally submitted it and now we are still waiting. It has been 3-4 months and still have not received it. Rebate has been a pain, but I would buy again from this dealership but would request a different finance person. Car had an issue with the window squeaking and we made an appointment. They got us in the next week and got it fixed for free.

tauruslady

Jun 1, 2016

Daren Hayden, service manager did a great job of getting me back on the road the same day it was towed. I never had a key break before, and didnt realize what a hassle that can be. Mr Hayden got the matter resolved for me, and was soon back on the road.

Susie

May 30, 2016

I had a great experience at Grapevine Lincoln. My salesperson, Bob, was very knowledgeable, helpful, respectful, and most of all, not pushy. I appreciated that after having a very different experience at another dealership as it's an immediate turnoff. I also appreciated Brad's help with financing and helping me get to a place where I could afford the car I really wanted while staying within my budget. I have been car shopping for weeks and have to commend your team on a job well done. I wasn't sure what kind of treatment to expect shopping without my husband and was very pleased that I did not feel like I was being taken advantage of. I highly recommend Grapevine Lincoln and will tell my friends and family that this dealership should be at the top of their list if they are in the market for a new car. I absolutely love my MKX!

Ford150

May 30, 2016

Craig O'Neal, who was the Sales Manager, was excellent, very pleasant to deal with through out the process, and was very knowledgeable about the Ford Truck Vehicles. I have normally purchased GMC Trucks and foreign cars. Craig's way (in a very positive way by not saying one thing negative about the other manufactures) distinguishing he Ford from others showed he was convinced that Ford Trucks were a step a head in technology from the others and the value was greater than the others.

SL

May 30, 2016

See Bob if you're in the market for a new car! He was so helpful, patient and knowledgeable. Everyone here exceeded my expectations and made the process easy. Exceptional customer service and I highly recommend this dealership.

FordF150

May 21, 2016

Outstanding service department have always steered me in the right direction on what my vehicle needs to operate properly. Need service on your ford? Ask for Aron Mcbride

Very Happy Customer

May 18, 2016

If you need a new or used car go see Josh Moore - he will ensure that you receive a great hassle free experience. Finance also did a great job moving through the process quickly.

Kermit01

May 16, 2016

Jarod and Cameron sent us home with the new Escape Titanium on Friday night (5/13) to come back Saturday (5/14) to do the paperwork. He knew we were very tired. when we came back he had an identical Escape detailed and ready to go. I told him that he blew me away.My wife, Kris, and I feel Grapevine Ford (your sales and finance (Mayo) made this sales experience and very GREAT One!!Thank you, Kermit Ring

Diane Gill

May 11, 2016

I visited Grapevine Ford because of an unresolved service issue at the dealership where my 2015 Edge was purchased-I was greeted by the receptionist quickly, explained my issue and she hooked me up with Wayne in Sales. He listened to my concerns found a vehicle I could compare to mine regarding the drivers seat - he tried trouble shooting with me, the wAs very attentive and anxious to help , he then suggested I go to the service department so they could check out my seat issue- I was quickly and professionally greeted by Jeremy - he listened carefully to my concerns explained what they could do to check it - remove seat, test mechanisms, I waited in very nice customer service area, used their well appointed restrooms , Jeremy approached me after a Short time explained ALL that had been done to check seat and mechanism -ALL ASPECTS - he said they were going to run it through the car wash and i'de be on my way !! I'm always impressed when my CAR IS WASHED after service! Considering the fact that they had not sold me the car and the service work was warranty I could not have been more pleased with all aspects and will DEFINATELY RETURN THERE for FUTURE SERVICE!

Jon15

May 11, 2016

My overall experience was great and will be back.Mickael Massie was the xxxx and wouldn't use anybody else. James Brown was also incredible and was a joy to work with. They both deserve a raise and a two week vacation.

asdf

May 4, 2016

This place is a huge mess! I was going to have over a $1400 of service work done to my truck only to have the service director Tom DICKson treat me horribly, for complaining about the length of time it was taking to get a rental vehicle. He was just full of excuses rather than trying to take care of the problem. He tried blaming Enterprise and that they are not part of the dealership, but the dealership is the one who gives out the rental vouchers. Hey Tom, here is a clue for you. You hand out the vouchers and the Enterprise rental people are located right inside your service department so it is your problem if they are not taking care of your customers. You might want to take it up with Enterprise next time rather than throwing a poor attitude at your customer. Ended up leaving with my truck and taking my business elsewhere. If this is the type guy they have running their service department then I have no use for them and I would warn others to find another place to service your vehicles.

Subhro Mitra

Apr 29, 2016

Service with a smile" throughout! Absolutely impeccable experience! Special mention to Robbie Butler - exemplary service! Thank you!

Big D

Apr 28, 2016

This was my first time buying a car at a dealership, and I was very pleased with my experience. Jarod Janoe was my salesman, and he did a fantastic job answering all of my questions and providing full disclosure of the process. He was very professional, and I will definitely recommend him and Grapevine Ford to anyone looking for a new ride.

J & S B.

Apr 28, 2016

We needed to trade in two vehicles while in the process of closing on our home. Zack Ziba and Jake Buzzard were fantastic! Extremely professional, fast and courteous the entire time. Thank you all very much for helping us out so quickly and getting us where we needed to be on our new car payments. We appreciate you!

Subhro

Apr 28, 2016

Service with a smile" throughout! Absolutely impeccable experience! This is where I would come! Highly recommended to everyone. Special mention to Robbie Butler - exemplary service! Thank you!

Big D

Apr 27, 2016

This was my first time buying a car at a dealership, and I was very pleased with my experience. Jarod Janoe was my salesmen, and he did a fantastic job answering all of my questions and providing full disclosure of the process. He was very professional, and I will definitely recommend him and Grapevine Ford to anyone looking for a new ride. Thanks again.

Jart

Apr 27, 2016

We needed to trade in two vehicles while in the process of closing on our home. Zack Ziba and Jake Buzzard were fantastic! Extremely professional, fast and courteous the entire time. Thank you all very much for helping us out so quickly and getting us where we needed to be on our new car payments. We appreciate you!

FordFan

Apr 24, 2016

I have gotten a Ford Edge from Grapevine Ford within the past two years. I am very pleased with the service provided. They often times will make recommendations pertaining to repairs but do do in a respectful fashion. Never too pushy. I would recommend this dealership and look forward to hopefully purchasing a Mustang convertible in the future. The only suggestion I can make is to offer shuttle service on Saturdays. Having a way to visit Grapevine Mills Mall would offer something to do outside of waiting in the customer lounge.

Kevin Kirkland

Apr 24, 2016

When we got to the dealer ship the first person who greeted us told us he only dealt with used cars and could not help since I wanted a new car. When asked if he could get a new car salesman we were told to ask at the reception desk. We asked the receptionist for a new car sales person and she looked at us funny and said she would call one. We started looking at the cars on the sales room floor while waiting. 15 minutes passed without anyone coming to help us or talk to us. We were about to leave when the Salesman named Sauce asked if we were being helped and proceeded to help us. I told him the cars i was interested in he told us he had some options to show us an went to get the car. What he brought was a Used Lincoln land boat when I clearly stated I wanted a New SUV. After test driving this and expressing a lack of interest in the car he relented and showed me a different SUV then I had asked to see original. Why this was closer to what I wanted it was not the right fit. So he proceeded to push the Lincoln Land boat very hard. At this point we made the decision to leave the dealership as a high pressure sales push to a car is not how I prefer to buy a car. The entire way back to our car he kelp pushing the Lincoln and telling me what an amazing deal he could make me on it. After this experience I choose to go to 5 Star Ford in NRH to look at and buy the car I had wanted that Sauce refused to show me. I would only shop here if you want to be pressured into something you don't want

Korina02

Apr 21, 2016

As a first time buyer I was amazed how the staffed work hard for me to get my first car. The experience was not overwhelming or scary as I believed it would be. It was smooth and exciting and I am very grateful for the wonderful staff that helped me out.

Jan Hoover

Apr 19, 2016

While in the waiting room two other ladies and i were talking about the great customer service we get at Grapevine-and a rose! Travis Doyle was excellent. He got my part ordered. My car got finished and he moved it up the line to be washed so I could leave. He also saw that there was a recall that I hadn't been notified about. Travis had that fixed. He will be my go to Man for now on. Thank you Travis!

Val_1964

Apr 18, 2016

They were fair, efficient, and worked hard to make sure I got the best deal possible. I highly recommend working with Todd Massey if interested in buying a new Ford, or Aaron McBride if your Ford is needing service.

L.Garcia

Apr 16, 2016

I've been a client of Grapevine Ford for many years and I have no complaints about this dealership! They have always done an excellent job on my vehicles and if ever there was a problem they would take care of it quickly and very professional . The staff there are so sweet and caring they go out of there way to make you feel welcome and that your car and financial situation matters when it comes to repairs and buying a new car. Great service and professionalism!

David Smith

Apr 12, 2016

Darren pays extraordinary attention to detail and addresses all of my concerns for my vehicle repair or upgrade. His communication skills are incomparable and always makes sure that I am completely satisfied when I leave.

mfnichols50

Apr 12, 2016

Great service department always able to get right in on the day I call for routine oil change and recommended maintenance. My service advisor Bob Leininger went above and beyond to answers questions for me. I also like that they send me an email reminders when I need to come in.

Kim

Apr 11, 2016

Best car buying experience ever. Everyone who works here was friendly, professional, honest, and fun! The dealership is clean and is actually nice to look at. There selection is good, and there was not even one ounce of the typical car dealership games and drama. We will be back!

New Lariat driver

Apr 11, 2016

Reid Harman made buying my new F150 easy and pleasant.

wsdeaton

Apr 7, 2016

Salesman Bob Dean was very informative he new the equipment backwards and toward. He explained the advantage of leasing to us. Excellent service on his part. We are looking forward to our continued association with Grapevine Lincoln.

Mark323

Mar 31, 2016

I recently moved to Dallas and have always trusted my dealership to take car of my automotive needs. I am glad I found Grapevine Ford. It was quick and easy to make an appointment. Justin Flowers was friendly and attentive. My car was taken in immediately and repaired quickly. The facility was clean and comfortable. A great experience. I will be back for scheduled and unscheduled service needs.thank you for the great service.

Diamondgirl

Mar 30, 2016

Grapevine Ford Lincoln has been one of the best places I've been to when getting my car serviced. The facilities are great and inviting. The staff is super helpful and consistent on making sure you're happy with the end result. The two service advisors thats helped me was Alfredo and Lauren. They both are super helpful and just plain friendly. Whenever you go, try to get one of them to help you out. You won't be disappointed.

Stefanie

Mar 28, 2016

I recently purchased a Ford Fusion. The sales rep Beto was patient and extremely courteous. Thank you for not pressuring me to make a decision. What I really liked is how Beto handled the situation and that he gave me things to consider about what I was looking at in regards to other cars. Most sales reps would have given me 100 reasons why what I was doing was wrong etc. HUGE THANK YOU to Cameron for the tremendous help and assistance with the financing. You made a believer out of me that there is still chivalry and great service in today's society. You are hands down, above and beyond a great asset to Grapevine Ford.

D DiGiovanni

Mar 22, 2016

Love love love my 2016 F150. Made a deal in about an hour. Easy Extremely satisfied Richard Ford- great guy- fun, honest, easygoing, pleasant Brian D Mayo- finance-- honest, up front, would hang out with him Cameron- you can tell he has an honest concern for our satisfaction Justin- service- I'm gonna enjoy coming back with him around (happy 21st bday)

Ronald R Smith

Mar 22, 2016

Once again I've been extremely satisfied with the service and especially the Professionalism of Aaron McBride in setting up this appointment and keeping me informed as the service progressed while I waited in the cafe area.

Thedigi7

Mar 22, 2016

Love love love my 2016 F150. Made a deal in about an hour. Easy Extremely satisfied Richard Ford- great guy- fun, honest, easygoing, pleasant Brian D Mayo- finance-- honest, up front, would hang out with him Cameron- you can tell he has an honest concern for our satisfaction Justin- service- I'm gonna enjoy coming back with him around (happy 21st bday)

Tom

Mar 21, 2016

Kevin was very helpful and we appreciate his assistance with getting our Escape repaired.

jbowman1

Mar 18, 2016

John Goddard is the reason I continue to buy Ford's. He's curtious, knowledgeable, and honest. He's always taken great care of me and my Mustangs. I absolutely recommend going to see John if you need work done to your car. As long as John is at Grapevine Ford I will be a happy customer.

so happy

Mar 15, 2016

Great Experience, Edward was absolutely the best to work with. Just no comparison to car salesmen I have worked with in the past. Edward Freeman went beyond expectations and then some. My cay buying experience was a pleasure from start to finish with Edward.

so happy

Mar 15, 2016

Great Experience, Edward Freeman was absolutely the best to work with. Just no comparison to car salesmen I have worked with in the past. Edward went beyond expectations and then some.

Forrester Lowrie

Mar 14, 2016

Randy McConnell did an outstanding job. Very professional, accommodating and courteous. If I ever return to Grapevine Lincoln for service, I want Randy to be my service advisor. Sincerely, Forrester Lowrie

Zorro

Mar 14, 2016

Randy McConnell did an outstanding job. Very professional, accommodating and courteous. If I ever return to Grapevine Lincoln for service, I want Randy to be my service advisor. Sincerely, Forrester Lowrie

Classic Car

Mar 10, 2016

I have never been too a dealership where when you walk in the front door you are made to feel truly welcome by everyone you come in contact with now that is what I call excellent customer services. I would like to say that Mr. Edward Freeman was a breath of fresh air to deal with, my dealing with car salesman has not been great! Mr. Freeman had excellent knowledge regarding the car and that was a definite plus for me. I spoke with Mr. Freeman over the phone and I knew he was a sincere man and someone that I could trust and when I met him on Saturday I saw Gods light shining through him and I knew I would leave with a car, see I really was just still in the looking stage. I would like to close this by saying you guys rock at Grapevine Ford Lincoln. Finance guy James Brown was also great, never a bored moment. Randy was also so polite reassured my faith in services department. Hold on too that great group of peoples you have. Benita & Hollies

Unhappy Customer of Grapevine Ford

Mar 10, 2016

This car is a lemon. In my first year owning it as a used car. The sunroof stopped working after the second use. The cruise control stopped working, the collision warning stopped working, and when trying to pass cars on the highway, the thud under the car occurs and the car has no power like it runs out of steam. This car is a lemon. Don't buy one and don't buy one from them. They are not going to do anything. Their solution is bring it in for repairs that I have to pay for or they will buy it back from me for $5,000 less than I owe on it. Buyer beward. Buy foreign not a Ford. Ford is not reliable. Their service department sucks to. They want you to drop your car off for a week to look at it and tell you what is wrong with it. NO THANKS!

DonE

Mar 9, 2016

I worked with Zach Ziba and was very pleased with the way he handled the entire customer experience. Zach is an asset to your team!

Roger

Mar 9, 2016

This is my second purchase with Grapevine Ford and it was excellent. Great people and great service. Made the whole car buying experience as stress free and exciting as possible. You can not go wrong with buying your car at Grapevine Ford. Talk to Jay Stroud, he will take care of you.

Reggie82

Mar 9, 2016

I would really like to give a big thank you to Jay Stroud. He helped me out with a very stressful time in my life and made my car buying experience as pleasant and exciting as possible. He worked to no end to make sure I got what I was looking for and more. I can't thank him enough for his hard work and dedication making sure I was taken care of the best way possible and with no worries. Also to the financing department for all their help in making the deal happen and making me feel like ford wanted my business and not the other way around. This is my second car with Grapevine Ford and I know I will be a customer for life and hope to bring friends and family to Grapevine Ford cause I know they will be taken care of the best way possible. Thanks again Jay.

Ron, Kaufman, TX

Mar 8, 2016

No Kidding! Buying my truck really was painless and hassle free. I would recommend Grapevine Ford and My salesman, Colton Gillispie, with no reservations whatsoever!!!

Jimmyblade

Mar 4, 2016

Zack, Brian, and Angel really bent over backwards to get me at the payment I needed to be at, and I will always appreciate the help they all gave me as a group effort to earn my business. They all went above and beyond to get me into the new Fusion. Making the transition from 415 horsepower in my Mustang GT to 188 in the Fusion will take a little getting used to....but the car is so much nicer and smoother and QUIETER than the Mustang, I love it! GREAT JOB to all 3 of you, and Angel really has a name that fits her personality and willingness to help. I still feel bad for making them all stay so late! I will definitely return to the dealership.

bobbyroberts2234

Mar 1, 2016

Recently, I had a very bad experience with this dealer. I went to that dealer to buy a used car. We agreed on certain price of the car after so much time spent on negotiation. He created a used vehicle order form with mentioning all the amounts. We both signed on that and I told him I will come tomorrow with payment and pick up the car. When I went to next day, he told me that he sold the car to other party. I recommend not doing business with this dealer. These guys will lie to you to sell a car and then rip you off!

Carlyle

Feb 29, 2016

Very pushy, not personable. The vehicle we looked at did not turn out to have all the features we were looking for, showed us another one that we liked, but wanted to think about since we were not planning to spend that much. Starting getting very irate and told us that he was in the business of selling cars and most people buy something other than they come in to look for, took a long time to get my car keys back so we could leave. Very immature! I have seen similar reviews for this dealership, I don't know if this is how they train the new sales people. We have never had an experience like this and will not be back, there are too many dealerships that have mature, competent, experienced sales people around.

Foppa21

Feb 25, 2016

This Ford dealership seems to appreciate the customers that visit the site. The facility is top notch and inviting to most folks. As with ALL dealerships, you will spend significant time throughout the buying process but at least you have a few more amenities to keep you occupied.

Margaret O

Feb 25, 2016

Bob is a great service manager - he does what he says he is going to do and doesn't try to sell me things I don't need. I really appreciate that in a dealership.

PoolCuesAndGuns

Feb 25, 2016

The sales team was very helpful and did a grate job! They honored their 72 hour no hassle return policy and I got the car I wanted after returning a vehicle. I would definitely do business again with them and would recommend them to the folks I know if they're ever in the market for a Ford.

yoli

Feb 24, 2016

I truly do love my experience at Grapevine ford, and YES I am always telling everyone how happy I am with the service I get from you guys. Keep up the great customer service.

mark79103

Feb 24, 2016

I had called to set up a buy and didn't want to take all day we got right to and the deal was done in just a few hours .I have had to take 7 to 8 hours at other dealers and they were very knowledgeable about the truck and very friendly people. I drove over 400 mile to go there and would do it again in a heart beat .

1adam12

Feb 23, 2016

My wife took our 2008 Lincoln MKX into Grapevine Lincoln complaining about the transmission intermittent shuttering and hard shifts. We did an oil change ourselves the day before, and my son forgot to replace the oil cap. The service advisor, Jeremy Doolan, was told this, but ordered an total $69.00 oil change anyway. Also, he never even returnied my call, in which I explained that no oil change was necessary, and then all it needed was the cap put back on and a check of the oil level. Then, he ordered a $147.00 diagnostic on the engine (PCM), not the transmition (TCM). When I complained about the unnecessary oil change, and the wrong diagnostic, the $200 + bill was written off by the dealership. I was thankful for this and appreciated it, and was willing to give them another chance. I advised that I would pay for the proper diagnostic on the transmission. Jeremy Doolan stated our car would have to be left there for about a week and a half. Then he tried to make me feel bad with a smart alec comment regarding the technician who did the diagnostic on the PCM was not going to get paid. I will never take any of my vehicles back to this dealership. Also, I won't recommend Grapevine Lincoln Service Dept. to any of my friends. I have never met a more inept service advisor and smart xxx, than Mr. Doolan. The one bright spot in the whole ordeal was Mr Randy McConnell. But even as great as he was, it wasn't enough to make up for Jeremy Doolan, who was complaining as we walked out the door that he didn't go to lunch until late. Well guess what Mr. Doolan, I didn't get a lunch that day either.

ArreolaR

Feb 23, 2016

Xavier Perez is what every car salesman should be! Great experience, great service,and great people, it just can't get any better than that.

Jdev

Feb 22, 2016

Another great experience with Grapevine Ford! While no one likes to have their vehicle repaired, yall exceed my expectations every time. Your service rep kept me informed and over delivered. Beyond that, he ensured that I knew everything about my warranty, which ended up helping to pay for a rental. In all honesty, the service your dealership provides, is an influencing factor in my choosing to drive a Ford. I have yet to encounter an employee at Grapevine Ford that has let me down. Thank you for making it easy. I'm a single father with very little time. Dealing with folks like yall is tremendously helpful to someone that doesn't have a second to spare. Thank you

Roger

Feb 22, 2016

Randy McConnell has helped us on our last two visits....he goes out of his way to help you. We are very pleased with him as an adviser. You need to make sure that he is recognized for excellent service. Roger and Rita Shewmake

a123

Feb 22, 2016

If you're looking for a Ford, go to this dealership and ask for Xavier Perez. He was awesome, and this was the best experience we've ever had when purchasing a car! No game playing, or back and forth like we got at other dealerships. We won't go anywhere else again!

Bill

Feb 22, 2016

Grapevine Ford should be proud to have a Service Manager like Aaron. He is an ambassador for your dealership. I really don't have a need to come by very often; but when I do have my truck washed or the oil changed he always greets me and call me by my first name. When I get ready to purchase a new auto for me or my wife, I can assure you it will be from Grapevine Ford, because of Aaron.

bryndavis75

Feb 22, 2016

Edward Freeman was my salesman and he was fabulous. He is professional, genuine, and really cares about his clients. Edward and GrapevineLincoln have my business for life and I will be sure to tell all about my awesome experience. A+++ overall!

Fordguy2006

Feb 20, 2016

Great service staff, great waiting area with outstanding coffee sandwich shop, like you would find as it's own street business, smoothies, specialty coffees, sandwiches and snacks.

ClarinetK

Feb 18, 2016

Bob L. was my service adviser. He was friendly and helped me with the exact service I needed. He even went to get a book out of my car for me while I waited for the service to be completed. And he made sure my door lock worked properly before I left. I hope to speak with him again at my next visit. Great job!! :-)

Sant51sw

Feb 18, 2016

Did my purchase thru the Internet and upon arrival to the dealer, it was a quick in and out.Very professional and courteous staff!Thanks Pablo

welchrl1

Feb 18, 2016

Their service department is the best in town. Robbie Butler is the greatest Service Advisor, he is the reason I use Grapevine Ford. I have visited other dealerships, But Robbie Butler stands out as the best I have had to deal with in my 30 years driving Fords..Thanks

Mike

Feb 17, 2016

You guys have been amazing! From Josh Moore and all of his help trying to find the right truck for me, to Bob in service. My experience here has been perfect!

Mike Buckley

Feb 17, 2016

We really enjoyed working with Sales & Finance. We received top of the line treatment and everyone was great! Both Sales & Finance were very straightforward and it didn't feel like the 'typical' car buying experience (Thanks Craig, Angel and Ben!) If there were a few minutes of downtime, it was communicated to us so we knew exactly what was happening, and they have an onsite cafe that was convenient so waiting a few minutes wasn't so bad. We'd go back in a heartbeat!

griffithmk

Feb 17, 2016

Keith GriffithI have been doing business with Grapevine Ford for several years now and I have never had a less than pleasant experience. the company I work for also does business with Grapevine Ford and they would agree. Everyone that I deal with has always been very pleasant and helpful. I would highly recommend contacting Clarence Diggs or Kevin Magee for service and Curtis Harvey for purchasing a new vehicle. Highly professional staff.

Rose

Feb 15, 2016

I'm really impressed with the level of professionalism and follow though. Exceptional. I received follow up via email and phone and was made to feel not only welcome but valued as a customer. Great experience. In my many experiences buying vehicles, this has to be the best! Thank you Edward for your attention to detail in showing me what I asked to see and helping me select a terrific vehicle.

Phillip

Feb 14, 2016

I emailed and spoke with Zachary with Internet sales and after six emails from him along with two phone calls verifying when I would come into the dealership, I was told when I got there that they did not have the vehicle that he had talked to me about several times. When I asked him why he would have me come in there when he knew that the truck I wanted wasn't there; Zachary's response was that unless I sign paperwork for a car he would not bring in a car for me to test drive. I'm not sure whose policy it is at this dealership to try to force a contract prior to the customer testing driving the vehicle or even a similar vehicle. While I was waiting for them to figure out what was going on, I overhead another couple that stated they had already been there three times and the dealer has yet to produce the car they wanted. I told Zachary that I would not buy a car without being able to touch it and his response was to attempt to hand me a copy of the window sticker for a vehicle that is at another dealer over 200 miles away. This dealer will tell you to come in to work out the deal but they will never show you the actual car unless you sign the paperwork to purchase the car first. Do not trust them or believe anything they have say. If the ask you to come in to the dealership then demand a picture with the sales man standing next to the actual vehicle and ensure that the VIN number is visible. Needless to say I will buy the truck I want somewhere else.

FedUpFordBuyer

Feb 13, 2016

I spoke with Katy about a new Ford Explorer and asked for verification on the price they emailed me and that the vehicle was still on their lot, since we were driving 2 hours to get there. She assured me the SUV was still there and that the price was correct. I spoke with her 2 additional times, and both times I was assured the vehicle was there. About 30 minutes before our appointment (we had driven 1 1/2 hours with 2 kids by this time), I received a call from her stating that they had sold the SUV that morning, but they had a similar car for $1400 more and they would make it "right". Long story short, the $1400 turned into over $5000 difference. Almost two hours later, we finally walked out. Will never try to do business here again even for a good deal because I prefer to deal with HONEST people.

syngen62

Feb 10, 2016

I put a bunch of miles on my company's truck and every time I need something done John Goddard makes it happen. My last visit was unexpected, leaking water pump, we were headed out of town and had to have the truck. John was able to get our truck done and keep us from missing a deadline with our customer. I know it's not just a one man show in the service department but they make a team effort to get you back rolling down the road. It's always great to find someone that takes care of your needs and does the best job possible!

ArtieMechanic

Feb 7, 2016

Love the dealership would highly recommend to everyone they even have an out standing cafeteria food was fabulous and place was so clean one could eat off the floor and the restrooms were very nice and clean!!!!!!!!!!

Lura&Tom

Feb 5, 2016

Grapevine Ford has very genuine, nice people working there. No more hassle!The experience was relatively painless. The dealership is comfortable. It even has a cafe in it. The Mustang Cafe had a variety of food to offer. The prices were fair and the food delicious!

Tank1

Jan 19, 2016

My husband has called 3x no return call for a recall service. Anything happens we will sue the idiots get it together. There's No professionalism.

Still Shopping

Jan 16, 2016

Terrible, terrible experience---high pressure, inattentive to details, lack of sales experience and professionalism. There should be NEGATIVE star ratings!

BWilliams

Jan 13, 2016

I made the mistake of taking my vehicle in for repair the week after the holidays. I had driven over there on a Friday to talk to a service advisor explaining that a wheel alignment technician had discovered a problem with my axle and it was "throwing grease". I was given an appointment at eight on a Monday morning. Pulled in to the service area and was surrounded by people asking a bunch of questions. A bit much! Finally the service advisor that had helped me on Friday showed up and told me it would take a couple of days for repairs to my vehicle. Tuesday mid-day I called to check on the status of my car. Seven cars in front of mine. Maybe tomorrow. I had to call Wednesday, waited an hour with no response, called his bosses' line, left a voicemail and Travis reluctantly called me back with the news that there were now six cars ahead of mine. He then informed me that I had picked the worst week to bring my car in for service. Really? Why didn't you tell me that last Friday??? If there are that many cars ahead of mine and you need to order parts to repair it, I'm not going to see my car for a week. He said some people bring their cars in and just say you can keep it for ten days. I drive my car and I need my car and I'm not leaving it parked on your service lot for over a week, so I told him to have his courtesy driver come get me because I was taking it somewhere else. Five Star Ford managed to get my car in on Monday at ten, it was checked the next day, parts were ordered before noon and I drove off with it repaired at five o'clock. Total time without my car at Five Star Ford-day and a half. Enough said.

corona17

Jan 8, 2016

'm writing to let you know that I had a bad experience with your sales staff. I spoke with the internet sales manager, Juan Carranza and another manager, Darren who agreed today on a final price for a used 2014 Cadillac CTS and was assured to receive a buyer's order shortly thereafter. I made arrangements with my bank and was pre-approved for a loan, I contacted my insurance company, postponed weekly obligations and made arrangements to fly from South Florida with my wife to buy the car. Ten hours later, another manager Thaddeus was supposed to send me the buyer's order by email but it never came and the last email said the car was sold.I am attaching emails and names of what took place. I read the reviews on the internet about Grapevine Ford Lincoln and still gave your dealership the benefit of the doubt. But apparently, the internet reviews were correct.

Garrett1

Dec 23, 2015

First strike: both vehicles I was interested in online "weren't available anymore." Second strike: Admitted to the salesman I was a first time car buyer (whoops, never do that!) and was told the best interest rate I could get anywhere would be about 18 percent. My bank (USAA) quoted me 4.25 and the place I ended up buying a car from got me 3.9. Third strike: would not let me take car to my mechanic. Salesman pulled out all his tricks but I held my ground and did not get the vehicle. This is a used car dealership though so don't expect complete honesty.

NewCarShopper

Dec 22, 2015

I wish I could give a negative star. I negotiated a price and when the paperwork was presented the price was different then negotiated. They said that the price they told me 10 minutes prior was if I was trading in. I informed them up front that I would NOT be trading anything in. So all negotiations where with this in mind. I spoke to the manager, and found out that I had now met the most rude, condescending person of all time. I drove down the road and ended up getting a better deal then the originally negotiated price at a dealership that treated me right.

jjevans2006

Dec 15, 2015

I had a free oil change from the bad service that I got when we originally bought our car from this dealership, and when I took it in to get the oil changed, they messed up something and I ended up having an oil leak. After speaking with the service department and scheduling an appointment and having to take an entire day off work because they don't honor their appointments, I ended up having to get a rental car. When I went back to get my car, the ASSISTANT SERVICE MANAGER asked me where my rental car was, and said that they would take care of it for me, and boy did they. I got a call that afternoon that I had wrecked the rental truck and caused significant damage and was responsible. I saw the photos of the $1,100 damage that they "claim" that I caused and cannot see anything at all is wrong with the vehicle. There were no marks on the vehicle when I arrived at the dealership, but somehow, within 2 hours, it was "significantly damaged"? This is the worst dealership that I have EVER dealt with, and the staff there are rude, condescending, liars and completely unprofessional, and I hope that no one ever gets screwed over the way that we have.

C Rogers

Nov 20, 2015

Buying a car or truck at a dealership is one of the worst experiences a person can have when spending their hard earned money. However, there are those rare moments when one is surprised to see a dealership where you can enjoy spending your hard earned money and getting the car or truck you want. I bought an F150 Lariat at Grapevine Ford on 11 Nov 15 and I must say, that I had one of those moments where buying a truck was a fun journey. My salesperson, Katie Jesulaitis (with smiles) was on her job that day, she was knowledgeable, witty, a good sense of humor, great personality and all the while staying focus on getting the deal done to sell the truck at a price that was fair for me and the dealership. Job well done, as we would say in the Army. Ask for Katie if you are interested in buying a car or truck. She knows her stuff. The new car sales manager, Mark Figueroa is the man to get the number together and he did a great job getting the numbers where I wanted them to be. This was a great experience and to top it off, I meet with James Brown, I feel good like I knew I would, the finance manager as we closed the deal, got all the paper work together and I was on my merry way with my new F150. The service I received at Grapevine Ford was beyond my expectation. It was exceptional and I must commend the staff and sales persons at this dealership for making my buying experience a pleasurable journey.

Absters

Nov 17, 2015

I can't accurately describe with words what the people at Ford/Lincoln Grapevine have put my family through. We received threatening text messages and calls wanting to resell/take our already paid for car because they lost the paperwork (that we still have for evidence). The finance department submitted an inaccurate and incomplete loan request even after we told them we were going to get outside financing, because they admitted they made mistakes that could not be fixed. This is causing us to get hundreds of rejection letters from all the financial institutions they have in their system. Their blunders have SEVERELY damaged our credit.Darren Louis, "Sales Manager" was a big part of the problem since he dropped our finance request to begin with when he got his promotion around the same time. He didn't pass on our case to another person in finance and lost our paperwork. Angel Turner was a nightmare to work with. She was rude, condescending and made most of the threats as well as lies trying to cover Ford Grapevine's mistakes up. Tony Gonzalez, General Sales Manager, and Darren Louis threatened to take our already paid for car away and tried to intimidate us. Tony sold us a car that had a lot of mechanical issues, and he was afraid when I mentioned lemon laws. Tony also started trying to lie about the law to convince us not to lawyer up. We are considering legal action with the case and evidence we have built up against Ford Grapevine. Buyer beware!

scottcpfs

Nov 11, 2015

I had a pretty tough experience several months ago with the service department. I decided to give another chance since is close and convenient to my work. Taylor Hargreave has been very helpful and taken care of the things I needed to get taken care of. He has done a good job. I recommend, if you go here to call and schedule your appointment and work to only deal with 1 person. Things seemed to have gone much smoother this time around. 4 stars because nobody is perfect, but would say give them a chance.

miss2jz

Nov 8, 2015

They took my money and ran. I bought a car about 2 months ago and have since been having problems. These guys will lie to you to sell a car and then rip you off! Tried calling multiple times and sent many emails to their "manager". Never got a response. They have the worst customer service. Every time I call, I have to be transferred to multiple people, and no one can help me with anything. Finally had to drive up there and yell at the idiot who sold me the car. After speaking to his manager, he agreed they would fix the car. Since then I've had to travel back and forth for them to fix my car. After the third time of them attempting to fix my car, I went up there and talked to one of the people who called himself a supervisor, Carl. This guy is the most disrespectful person I ever had the I inconvenience of meeting. He straight up lied to my face, and told me that they never agreed to fix my car. Then why did you keep my car for half a week after three times?! After showing him everything that was wrong with the car, he started walking away and said he couldn't do anything. Are you freaking kidding me?! I had to follow him and kept asking for his manger while he ignored me like a child. Save yourself the trouble. I wish I could get my money back and return this lemon of car they sold me. I'm about to take this to court! I've already reported them to the BBB. If you've had a bad experience with this joke of a business, I suggest you do the same.

Rikacollins

Nov 4, 2015

I know that this dealership used to have a bad reputation, but everyone needs to just give this dealership another try. They were bought out, cleaned house and revamped their entire sales team, service department, and customer care. If you do give this dealership a chance, go talk to Austin Tompkins. He is an excellent salesmen. As a female I always felt very safe and respected, even when in the dealership alone. I am always telling everyone I can about the amazing service and care I have received with Grapevine Ford as a whole and especially Austin Tompkins. I will be a lifetime customer and feel that if given the chance, especially with this salesmen, you will be too.

Derek2015

Oct 29, 2015

I bought a vehicle here in 2013 - a Ford F250 "Certified" pre-owned. A few months after I got it home it started giving me problems that were "under warranty" but not really according to their assistant service manager Aaron McBride. My vehicle made 4 trips to their dealership in a 3 week time period on a tow truck. Every time they charged me a "diagnostic fee" but never actually fixed anything. So I was out money, out a vehicle that also cost me money and it never got fixed. It got so bad I opened up a claim through Ford corporate and they even told me to use a different dealership. As soon as they sell you a car and you drive off of the lot that's it for them and they could absolutely care less about you. I finally got to the point where I had to get rid of the vehicle. I also noticed when I got it home that they hadn't even done the required maintenance to the vehicle before they passed it off on me as a certified pre-owned vehicle. TERRIBLE EXPERIENCE -STAY AWAY!!!

ethom

Oct 9, 2015

One of the sales rep (Chris Weatherspoon) reached out promising he had one of the spec'd cars I was looking out for and requested me to come in to take a look, promising a truecar exceptional price. Checked the inventory and called him again to confirm the availability when I didn't see it on their inventory, and he mentioned some PDI process wasn't put in to reflect on the website. Reached the showroom, just to get redirected to a different rep and a completely different spec'd car. Walked out, disgusted with the offered price for my trade-in, completely different spec'd car, and the complete incompetence of the rep to knowing the basic specs of the car he showed!! Couple of days later get a call on another completely different spec'd car. Another couple of days later the same, this time, along with the PDI bs !! Definitely check out this place for a good laugh, and if you wanna start a year earlier, for them to get your requirements right !!

Not Grapevine

Aug 31, 2015

After negotiating a deal I was presented a higher price by Tony Gonzales when it came to purchase the vehicle. If you can't keep your promise, do not expect to earn my trust.

Hood

Aug 15, 2015

I love working with Grapevine Lincoln! Everyone is respectful, helpful and real. I feel a little spoiled when I bring my car in. Jeremy Doolen always take care of me.

UTBruce84

Jul 27, 2015

I went in to look at new cars and worked with Mark Figueroa in New Car Sales. I could not find the car I wanted for the price, so instead started to focus on a used version of the white Mustang my daughter wanted. He tried to help me out the first night, but did not have the right version I was seeking. His and the dealership's follow up was perfect, diligent, but not obnoxious. I got back to used car shopping after a month, and noticed that Grapevine Ford had a car that may be the right one. I called Mark and he took care of us, even though it was a used car, and did a great job, especially with showing us all the features on the car and making my daughter feel comfortable with the purchase of it. We were very pleased with the experience and glad we were able to end our search for the right car with Grapevine Ford and Mark.

Supa Life

Jul 18, 2015

Bought a 2012 Ford Focus for $9990.00 , the internet dealer want 11888.00 car hadn't been totally inspected, nor vehicle maintence. I had priced other cars at same value , with more gadgets and better exterior and interior. The internet sales mgr wanted to place me in Cadallic . I told the guy didn't want a Cadallic this car was for work commute and business for my wife . I walked out during our conversation , and went to Park Cities Ford the the head inter dealership called me and said he wanted my business, so he priced the car to my offer case done! The finance guy will try to sale you every package just take the standard package 6 mth 6000 miles

East Texas Buyer

Jul 6, 2015

Worked with Matt at Grapevine. He was helpful over e-mail and the phone -- no harassing calls, just to the point questions and answers. If you've ever been in one of those "tell me what it will take" negotiations with a car dealer -- try these guys. They don't play that game. They help you get what you want and they are up front about it. I would send my mother to this dealership to buy a car. Wait, I already did. Go see them.

dixiemay

Jul 1, 2015

TOTAL SCAM ARTISTS! They lied and told us that we couldn't afford the car we wanted. They lied to us about our interest rate to bring up the cost of the car we got stuck with. They kept us there 6 hours while they goofed off in the glass office. (WE CAN SEE YOU JERKS!!!!) They lied to us about our "Great" Gap insurance package. And we bought the car on May 23rd, 2015. It is now July 1st! AND WE STILL HAVE NO CAR!!!!!!! They are unwilling to let us out of our contract and our first car payment is on July 7th...and did I mention WE HAVE NEVER GOTTEN THE CAR!!!!!! They said that they would only buy back the car, but we would lose $8,000 on the deal which includes our down payment for another car.

Josh

Jun 21, 2015

The customer service and car buying experience was excellent! I'll be purchasing more vehicles in the future from Grapevine Ford.

drdr

Jun 16, 2015

Outstanding - thank you for taking care of the customers!!

Brenda Bocanegra

Jun 14, 2015

No dealership is perfect. But this is by far the worst experience yet. Grapevine Ford is super shady. I purchased a 2015 Jeep Wrangler recently, I've had nothing but issues from the start. They add an extended warranty to purchase price of every vehicle so watch out for that and don't trust service department either. They apparently can't even perform a pre-owned checkout or an oil change. My driver side wiper blade flew off on drive home (Houston) then a few days later check engine light came on. I took it to a reputable dealership to see why my light was on... The engine had no oil. After much arguing and going back and forth Grapevine finally agreed to pay for the replacement of my engine. Meanwhile I'm left with no vehicle and it's almost a month later and still I don't have a the jeep I purchased. Grapevine doesn't even call to update I have to call them and hope they call me back super disappointed in the business practices of Grapevine Ford.

SoundVet

Jun 13, 2015

I recently contacted Nolan O'Brien at Grapevine Ford in regards to purchasing a certified pre-owned Escape of a particular color with adaptive cruise control and collision avoidance equipment. Although new at his job and seemingly not familiar with these features, he agreed to search his inventory and find a car that would match my inquiry. After two visits it became apparent that he did not have an Escape (or Explorer), new or used with these features. My second visit occurred because he called me to test drive the "perfect" car which turned out to be an over priced pre-owned black (I asked for white) Explorer previously owned by a smoker without the safety features I specifically requested. Before we left Nolan wanted us to meet his supervisor Carl White. At that moment it became apparent that Grapevine Ford did not have the Escape or Explorer with the equipment package that had the safety features (lane assist, adaptive cruise control, cross traffic alert, collision avoidance/braking assist) that sets Ford apart from its competitors. Instead of telling me that they did not have the car I was looking to buy, Mr. White preceded to insult me by explaining that these features add to the cost of the car implying that I should consider a more affordable Ford without these features. This is where I left to visit another Ford dealership where I ultimately bought a new Explorer Limited with the 302A equipment package that include these safety features. Based on this \ disappointing experience, I would not recommend going to Grapevine Ford Lincoln for your car purchase. I felt not listened to and ultimately insulted. Mr.O.Brien appears to have initiative and aptitude to be a good salesman, but unfortunately he has a poor role model/mentor in Mr. White.

scottcpfs

Jun 11, 2015

I took my car 6/4 for 2 recalls and interior trim fix and agreed to let them change oil and rotate tires. The car sat on 6/4 and had to bring back 6/5 as could not leave overnight. Car was picked up 6/5 as the dealer had to order part for interior trim. Recall status was not explained thoroughly on phone that Ford was not doing recall work unless emergency at this time (was not explained when dropped off). Noticed scuff mark on wheel when picked up. The dealership assured me they would fix. Brought back 6/9 for rim repair and interior trim piece. I followed up 6/10 and was told trim was almost done and they would not fix rim as was damaged when dropped off. I went to dealership and told them rim damage on driver side and their notation of scratched rim was passenger side. They finally agreed to fix rim after talking with technician, service advisor and manager (Tom). Trim piece was still not replaced at that time. The dealership had my car a total of 5 days. Part of the issue I believe was starting via internet scheduling and then having to work with 2 different service advisors due to schedules. I think Taylor or Robbie would be helpful if dealt with one on one vs. going back and forth between the two.

cwb7

Jun 6, 2015

Was in town for business so popped in to test drive and potentially buy a new 2015 f150. Was constantly pressured and asked "how much I wanted to spend per month " instead of just giving me the prices for the truck. I was planning on writing a check and not financing anything but they constantly asked me to run my credit and to call my bank to get my payoff, they wouldn't take my word for it. The worst experience I've ever had in a car dealership. Brett the sales manager was so rude and degrading. Brett's attitude was the icing on the cake for me. I will never spend a dime in that dealership even If they had the lowest price in the US. My salesman was actually a great guy trying to do his job. The sales manager was the main one being pushy and aggressive. He gives car dealers a bad name !!

Janelooking for Matt

May 27, 2015

Just got serviced but was in a timely manner! Came in early but they took me right in.

William Martin

May 19, 2015

Working with "Grapevine Ford Lincoln, 801 East State Highway 114, Grapevine, TX 76051" was the best experience that I have ever had. I have worked with many Ford Dealerships over the years. Thank you very much for my Most Excellent and pleasurable interaction with Grapevine Ford. It was Mr. Antonio Mayshack, Internet Sales Manager that really made me feel welcomed. I asked five other Ford Dealerships on the internet (recommended by USAA) for assistance while shopping a 2015 Mustang. Antonio, was the only person that took the time to meet my requests and service needs. ( I know I drove him nuts with my requests ). He was very helpful, it was his professionalism and eagerness to deliver excellent customer service above all others, that made this excellent experience possible for me. Only "One Word" comes to mind when I reflect back on the time spent with Mr. Antonio Mayshack... "WOW". Regards & Thank You William ( Bill ) Martin

Pamela, Accountant

Apr 27, 2015

After owning my last Ford for 11 eleven years, it was time to retire it and get a new one. I really wasn't looking forward to having to buy a new car, but Grapevine Ford made the entire process fabulous from start to finish. I was greeted by the Manager, David Klett and he assigned Stuart Crouch to help me with the process. Stuart was great!! He showed me several options, let me test drive each one, and answered all my questions. I ended up with the 2015 Ford Escape SE Eco Boost and am very pleased with it. I would definitely recommend Grapevine Ford to anyone looking to buy a Ford.

Emmanuelc

Apr 23, 2015

Buying experience was exceptional, the best ever. Curtis Harvey was very helpful and courteous, spent very limited time to process the sale.

Fordfan

Mar 30, 2015

Kudos to Alfredo Zacarias for prompt, thorough, detailed handling of my tire issues! He helped me through the claim process and was helpful in expediting my service. The service department was great!

MarOKC

Mar 24, 2015

I purchased a vehicle from Grapevine Ford this past weekend. The entire experience was seamless and enjoyable. I felt that both of our sales people - Jeff Kob and Juan Carranza - were honest, straight forward and very helpful throughout the process. I had been to several other dealerships that day and none of them compared to the excellent service at Grapevine Ford. I highly recommend this dealership. Integrity is hard to find these days, but Grapevine Ford has it.

Thomas Pence

Mar 3, 2015

Taylor Hargrave is a great service advisor, I appreciated his candor and ability to get things done. Thank you

Julian - Loyal Ford Customer

Mar 2, 2015

Used the Quick Lane Service lane for my first oil change on my 2014 Edge. I was quickly greeted by Service Advisor Forrest McCarty and explained the purpose of my visit. Forrest was very attentive, customer focused and addressed my questions. He went over my service invoice, asked any follow up questions and walked me over to cashier. After that transaction, by a very customer service driven women (did not write down her name), Forrest greeted me at my car and thanked me for my visit. I would like for Grapevine Ford to know about the exceptional service by Forrest and the Quick Lane team. Very impressed and will recommend my friends. Thanks

Roger Rodriguez

Feb 28, 2015

Grapevine Ford is awesome. Purchased a 2015 Ford Fusion with everything I wanted at a price I couldn't get anywhere else. My salesman John Willams took care of me from start to finish and made it feel like a great buying experience and assured me that I will be taken care of from now on with anything I need for my new car. I definitely recommend looking around for pricing but I bet you won't find a better deal then Grapevine Ford.

Nav Guy

Feb 15, 2015

Great Service department! I have been using it for 5 years. Previous ownership could not be recommended but since Grapevine Ford took over every experience has been better than expected. The service brought me back for another purchase and this purchase experience was the best I've had. Great people!

"BarbaraM"

Feb 12, 2015

I went to another Lincoln dealership that told me they could not help me unless I spent a great deal of money. I did not purchase my Lincoln from a Lincoln dealership but was referred by my purchasing dealership to go to Grapevine Lincoln which I did. My service advisor, RANDY MCCONNELL is the greatest. He was attentive, professional, and serious about his work. He reviewed and detailed my concerns and my issues were resolved promptly. The dealership atmosphere is calming and relaxing. I am seriously considering Grapevine Lincoln as my dealership of choice when I purchase my next vehicle. Oh, by the way, this is my first Lincoln and I'm loving it.

Marta

Feb 7, 2015

They n2ver get things done correctly on the first visit.

Stephanie S.

Feb 2, 2015

I recently leased my second car from Reid and as usual he did not disappoint me. His service is consistent everytime I do business with him. He asked what I was interested in and took the time to listen to me and consider all my factors and compared prices of serval vehicles. He showed me around the service area and the other amenities that Grapvine Ford has to offer. He also answered all of my parents questions which is very important to me. Ultimately he got me into a beautiful, brand new Ford Fusion and I am always proud to tell everyone that I got it from Grapvine Ford. Please stop wasting your time reading the negative reviews and going to other dealerships, everyone at Grapvine Ford will be more than happy to take care of you and your new vehicle.

ACUS

Jan 27, 2015

No issues with the sales dept at all....financing dept will do there best to shove every possible thing to buy on your contract without even asking....along with providing false information about the MPP they provide. They will do their best to get you to use one of their banks, and ignore approval letters from your bank. The detail/service dept....broke the window valences and said they were already broke (had pictures to prove it was them, so they just took them all off to match) lost the custom valve stem cap and cover as well. After a 4 hour detail the truck was nice....unless you inspected it closely (nothing was cleaned under the truck or behind the rack in the back).

James

Jan 22, 2015

Bought my new truck from Grapevine, great place to shop for a vehicle. They really went above and beyond to accommodate me in the buying experience. My salesperson Jeff was very helpful and made the entire experience an enjoyable and relaxed on. Would highly recommend Grapevine Ford to anyone looing to purchase a new or used vehicle.

Brandon

Jan 13, 2015

It took a little longer than we would have liked but overall it was a great experience. Great sales team and customer service.

Michael

Jan 12, 2015

Got the truck I wanted, at a great price, and didn't spend all day at the dealership. The sales team truly worked to get what I wanted, without trying to put me into more than I needed. Closing was fast, simple, not a lot of add-ons and haggling. We all look forward to our new vehicles but, not the car buying experience. The Team at Grapevine for changed that for me. If you want an honest dealership with no games. Started this purchase with the guys in their internet sales group. You can do most of the process on line these days. Jeff and the rest of the guys were great to work with.

newcarbuyer

Jan 3, 2015

The service is shocking, the sales people very rude and the time taking to get anything done is close to snails pace!!!

A.CUSS

Jan 2, 2015

Jeff Kob has the best customer service. He made the car buying process very easy and painless.

Kimberly

Dec 26, 2014

We decided to trade our Expedition in for an extended Expedition EL. Nick Powers was our sales associate. He was great. We purchased a certified pre-owned, and Nick has stood behind everything he verbally agreed to. Anytime I have an issue, I contact him and he gets me all taken care of. He's friendly, knowledgeable and most importantly, trustworthy. I highly recommend him!

Denise

Dec 19, 2014

Kevin is such a pleasure to work with. Great asset to your company.

Happy Customer

Dec 13, 2014

They made it happen. Definitely the best car buying experience!

L.E.S.

Nov 27, 2014

Purchased a low mileage CPO 2012 Lincoln MKS on Nov 24, 2014. All the people I interfaced with were courteous and seemed sincerely eager to help me, without being too pushy. I would recommend Grapevine Ford Lincoln to anyone.

tgyant

Nov 26, 2014

Process was painless and everyone was very friendly and courteous. I have had some not so good previous experiences at this service center but I had a pleasant experience this time.

iguess72

Oct 29, 2014

Our experience was horrible at best. We came up on 10-21 and test drove a vehicle and filled out financing paperwork. We returned on 10-22 to purchase the vehicle. The original salesperson that we had spoke to on the phone and for our test drive was off on the day we returned to attempt to purchase the car. We were lied to about the cost and where the car we wanted had to be picked up from. We were told they would have to go to Dallas to pick up the car and would cost close to 1000.00 to pick it up. In reality, they really went to Five Star Ford to pick it up. We were lied to regarding financing and not treated with respect. The Sales and financing staff members were very condescending and arrogant. We were passed to so many different people that the vehicle and components for our purchasing kept getting changed. We were told we were not approved by Ford Motor Credit, and could get a higher financing rate without all the rebates, yet had it in writing from another dealership that we were approved with all the rebates that a lower interest rate. The games this dealership played were insulting and very unnecessary. We left with my wife in tears and totally frustrated. We watched the sales team laugh at us through the glass windows in their see through office as we got into our car to leave. We eventually purchased a vehicle from another Ford dealership since they had already approved us through Ford Motor Credit with all the rebates in place that we qualified for that this dealership said we couldn't receive. Plus the other Ford dealership was very upfront, treated us with respect and had superior customer service. We will be sending our complaints to Ford Motor, Better Business Bureau and Grapevine Chamber of Commerce regarding our terrible experience with your dealership. In addition, you need to be aware on whether people really purchase a vehicle from your dealership before you send out thank you letters and surveys.

Happy Customer

Oct 27, 2014

From the first step into the front door until our car was delivered in its very own beautiful bay the experience was excellent! I have purchased several vehicles and this dealershp is by far the best.

Melissa O.

Oct 22, 2014

We bought our first Ford here in November 2011, a Ford Edge SEL. We returned in March 2012 for an Escape. Last night we returned to trade in our Edge for a 2014 F-150 STX. In my opinion, car buying is never perfect and never entirely a fun experience (sales pressure, playing the haggling game, etc.), but Grapevine Ford does an admirable job of making it the most efficient and painless process that they can. We actually spent two nights attempting to buy this truck - the first we offered up the Escape as a trade-in, which wasn't enough to cover where we wanted to be in terms of not having to increase our payment. The second night we came back with the Edge and that got us what we wanted. We dealt with Mark Figueroa the first evening and he was perfectly polite and helpful. We finished out our deal last night with floor manager Joshua Moore, super efficient and highly knowledgeable. Finance was a bit of a blip. I wasn't at all fond of the person we had back there (Jason?). I felt he wouldn't let me decline certain services without giving me an extremely hard time. I may yet cancel some of these extras after the fact, even though they did not raise our monthly payment by much. I resented the excessive pressure he put on us. For some reason, even though she put pressure on us as well, I preferred Tracy, who handled our finance portion the last two times we purchased here. Some people just do a better job of not making you feel railroaded, you know? Otherwise, though, similar experience as the previous two visits - positive - and yes, we would return again for another vehicle in a couple, few years. It's a fine Ford dealership (and stellar remodel over the last couple of years, guys!)

Mark

Oct 20, 2014

This dealership was great. My salesman Toby was upfront no bull . Would go back and do it again . See you guys in a few years .

A Please Customer

Oct 17, 2014

Since I moved to the area several years ago I have utilize 2 - 3 different Ford dealerships for service. Kevin Magee at Grapevine Ford is by far the best I have ever dealt with. He is always professional and goes above board to ensure the vehicle is serviced properly and ready when promised.

miket482

Oct 15, 2014

I can always count on Kevin Magee to provide excellent service when getting my vehicle serviced or repaired

Neecie

Oct 15, 2014

I recently had my Escape in for service. The young man that helped me was wonderful. Couldn't have had a better experience

neecie layne

Oct 15, 2014

I recently had my car serviced here. The gentleman that helped me was so polite and nice. He went out of his way to help me and make this process easy. Kevin - thank you so much for your help.

ASG Security

Oct 14, 2014

I have been using Kevin Magee for my commercial fleet for years and he has always taken care of me.

Emanuel T

Oct 13, 2014

Friendly people that worked with me to get me what I wanted. Great place to buy a truck.

Rhonda L

Oct 10, 2014

I purchased my new 2012 Ford Escape from Grapevine Ford in September 2011. I have been getting all my service work done at Grapevine Ford. My service tech, Aaron McBride is the best. Very knowledge and will let you know immediately if something shows up different than what was expected so you will be aware of the cost up front. I have never been there that service was not good. Very reliable, knowledgable, professional. I highly recommending that you contact Aaron McBride to be your service tech.

Jennifer

Oct 7, 2014

Friday afternoon I noticed I had a nail in my tire and it was 6:30 before I arrived at the dealership. Without any hesitation, Aaron McBride said, "No problem, we will have your new tire on today" This meant the world to me since I had to travel the next morning early with my son's baseball team. At 7:03 I was driving out of the service bay with my new tire on and a big smile on my face. Thank you Aaron for your stellar customer service.

Nell Lang

Oct 7, 2014

I use Aaron McBride in the Service Department Scheduling. He is very conscientious, knowledgeable, respectful and why I keep coming back to GFL. We try and keep our business in Grapevine and have bought our Ford's in Grapevine for 20 years. I have a 2014 Ford Escape and I love it. I especially love the SYNC and Bluetooth features. I love the GFL dealership because it is close to my home and I can come and get it washed, vacuumed or serviced anytime they are open. The people are really courteous, knowledgeable, and I feel, have my best interests in mind while I am there. The Mustang Cafe has great food and it is a nice place to hang out if you do have some work while getting your car or truck serviced. The club chairs and very comfortable and there is plenty of space for people to come and go. There is also a children's play room. It looks like a nice place to work. Ask for Aaron McBride, he will take good care of you.

Lourdes T Garcia

Oct 5, 2014

Whenever I needed to service my 12 year old Ford Explorer I would prefer to have Kevin Magee take care of it because he was always straight up front with what was going on with the repairs, he would inform me of what was exactly the problem, the cost and was always helpful in giving me good honest advice about continuing putting money on repairs on a 12 yr old car. I am very pleased and appreciative on his advice on getting a new vehicle and having peace of mind that I was not going to be stranded on the road . He helped me get a new vehicle with the help of one of the Dealer's sales rep. I now have a 2014 Limited Ford Explorer, thanks to Kevin Magee's good advice and help. I will continue coming here and have Kevin and his team continue servicing my Explorer. Great and careing service, thank you and God Bless y'all.

Therubio

Oct 5, 2014

I don't do this much, but I have to say I'm pretty disappointed with the customer here. Have a simple question that I've been trying to get answered for a few weeks now. I've left messages for services reps, no return call. Stopped by and spoke with Anthony Vasquez (ASM), said he didn't know the answer to my question and would call back, nothing. Left a message for the Service Manager, nothing. Way to lead by example guys!! We've been cool with the other issues, but it's just like c'mon man....you can't possibly screw everything up!

K. Griffith

Oct 3, 2014

I am responsible for a large fleet of Ford vehicles and I need someone from a repair shop facility that is honest and dependable. Kevin Magee from Grapevine Ford is honest,dependable, and he gets it right the First a Time. Kevin goes above and beyond when taking care of his customers. If you need repairs or just need someone to help you get things done...give Kevin Magee call at Hrap vine Ford.

Wichita 201

Oct 2, 2014

I have been looking to purchase a Ford truck for around 3 months. Grapevine Ford had a truck that I liked and I agreed on a price with Toby, I then told him that I needed a total out the door price for the truck so I could transfer funds to my bank to pay for the truck. This was on Thursday morning and I told him that I would be in Grapevine on Saturday visiting relatives and pick up the truck ( a 3 hour drive for me). He told me that the total price would have to come from the finance dept and he would have them call me. The finance dept did not call on Ths. so I called again on Fri morning, talked to Toby, and he told me he would go right over to financing and have them call me "immediately". I never heard from them the rest of the day on Fri so the bank funds did not get transferred, so I did not waste my time going by the dealership on Sat. I still have never heard from them at all, even though I sent a email to Chaz Gilmore the General Manager on Mon this week. The truck I wanted to purchase is still available, but I don't think I am going to waste any more of my time with this dealership. If they are not even competent enough to be able to give a out of town customer, a total price, it makes me wonder how else they are deficient. In contrast to this experience I purchased another car in the Dallas area back in May, they gave me a total price over the phone, then they delivered the car to me in Austin. All I had to do was sign the paper work and give them a cashiers check. I then took the driver to the airport so he could fly back to Dallas. To totally different experiences at 2 different dealers.

longhorn family

Oct 1, 2014

I have purchased two brand new vehicles from Grapevine Ford Lincoln in the last year. Ford Explorer XLT Lincoln MKC The staff and leadership were very helpful and responsive to my family's needs. If you want a great experience, you must visit Grapevine Ford Lincoln.

Roger Porto

Oct 1, 2014

I have been using Fleet Service Manager Kevin Magee, since 2002 with the purchase of my F350. Then with the purchase of 2009 Focus, I continued to use Kevin for all of my service needs.

John Stringer

Oct 1, 2014

For a number of years I have used various shops in the area for repairs on my vehicles.Our new Ford vehicles were sent to Grapevine Ford for prep and registration. This was about 4 years ago. Without knowing the personnel I decided to send a vehicle in for noise here or a twitch there, more or less as a test to experience the service level as far as price and time to return the vehicle safely back in service and completion of work performed. Kevin Magee has been my service advisor ever since. Granted we have had spirited discussion on vehicles from time to time but I've always come away with a favorable understanding on repairs performed. His overall knowledge, from grill to back bumper, has assisted me in many ways in fleet management.

miket482

Oct 1, 2014

Kevin Magee in the service department is great to work with he takes care of our fleet vehicles always with great customer service and keeping me informed when our vehicle is ready always in and out within a timely manner.

John Stringer

Sep 30, 2014

Grapevine Ford is the Ford dealership I selected to have our shipments of new Ford vehicles sent to for prep and registration process. Have always been extremely pleased with the service extended to me from Clarence Diggs and his crew. If any issues do arise he is quick to eliminate those said issues and the most important part is communication on where we are on those issues at any point in time. We also send our fleet vehicles to Grapevine Ford for various categories of repair. The service adviser that I use is Kevin Magee. Kevin has always been able to explain, to my satisfaction, any challenges I have had on certain vehicles in for maintenance in his shop. He also communicates on time frame and expense of repairs. I have a choice of any Ford dealership in the area to use for our transactions. Grapevine Ford was chosen, granted, for proximity of location but having worked with the two gentlemen mentioned above in all facets involving our fleet operation I'm very satisfied with the experience I've received at Grapevine Ford.

Juan Bustamante

Sep 30, 2014

Aaron was my service manager during a recent visit to Grapevine Ford Service Department. He was detailed and attentive and ensure that I understood what was wrong with my car. One thing that I really appreciated is that he kept me informed of the repair progress. When I took the car back, one of the repairs had not been completely finished since the technician forgot to reprogram the software. When I called Aaron, he immediately offered a solution suited to my situation that day and send his troops to get my car at work. In addition to that, he returned the car with a full tank of gas. Thank you Aaron. I am completely satisfied, will recommend Aaron to my friends and colleagues and will definitely use Ford Grapevine again.

chancer

Sep 29, 2014

I bought my 2014 ford mustang here the customer service was extremely amazing they not only made me feel like a valued customer but also as a long time friend I couldn't be happier with the purchase of my new vehicle and the service I received I would recommend anyone and everyone to grapevine ford the team is amazing !! Specially our new friend Nick be sure to ask for him !!

GETTY

Sep 29, 2014

On regular basis, our company does business with Grapevine Ford and we always go to Mr. Kevin Magee for he is professional, knowledgeable, courteous as well as helpful in every aspect. Even when our service need is not related to his department, Kevin always finds the time and does his best to see that we are taken care of. Kevin Magee is an asset to your company and an example to his colleagues. Thanks Kevin

Kim B

Sep 29, 2014

I go through Kevin Magee in Fleet Service for our companies vehicles. He always gives a quote up front and our invoices match the quote. He understands we have a sense of urgency when one of company vehicles are out of service and follows up at all stages of repair. Just an added benefit, I also drive a F250 as my personal vehicle, and Kevin takes care of my service needs also. Never had a problem with their service!

LeeS

Sep 29, 2014

We have been using Grapevine Ford for our arport shuttle fleet service repairs for several years now. I have to say they have consistently done a great job with this. Our go-to-guy is Fleet Service Manager Kevin Magee, and Kevin has helped us through so many repair needs and emergency requests, I have lost count. Highly recommend!

Lonnie Lancaster

Sep 29, 2014

Kevin Magee most all ways takes care of my service problems . Some times we butt heads on repairs and I don't all ways come out on top but I think there are fair with me. Grapevine Ford's service is as good as any dealer I have dealt with Ford ,Dodge or Chevrolet.

smeaton

Sep 29, 2014

The Grapevine Ford service center was wonderful. I made an appointment to have the recall on my steering gear fixed on my 08 escape and it was done within an hour. Kevin Magee was very helpful and the services were on point. While waiting there was wifi and a breakfast center and I was able to get some work done on my computer. When my car was ready they came to get me, pulled the car around and I was surprised to see that they had also washed, shined, and vacuumed my car as well as cleaning the windows which always have nose marks on them from my puppy! The service was wonderful and I cannot say enough good things! Definitely recommend their service!

Sarah Eaton

Sep 29, 2014

The Grapevine Ford service center was wonderful. I made an appointment to have the recall on my steering gear fixed on my 08 escape and it was done within an hour. Kevin Magee was very helpful and the services were on point. While waiting there was wifi and a breakfast center and I was able to get some work done on my computer. When my car was ready they came to get me, pulled the car around and I was surprised to see that they had also washed, shined, and vacuumed my car as well as cleaning the windows which always have nose marks on them from my puppy! The service was wonderful and I cannot say enough good things! Definitely recommend their service!

Becky McClure

Sep 26, 2014

I go through Kevin Magee in Fleet Service for our companies vehicles. He always gives a quote up front and our invoices match the quote. He understands we have a sense of urgency when one of company vehicles are out of service and follows up at all stages of repair. Just an added benefit, I also drive a Ford Edge as my personal vehicle, and Kevin takes care of my service needs also. Never had a problem with their service!

captjrc

Sep 26, 2014

I own a 2011 F-150 Platinum Eco-Boost that I bought from Grapevine Ford. Over the years I have had it in for service a few times and have experienced great service from their service department, especially my Service Adviser, Aaron McBride. He always gives me a call with updates if something comes up and afterwards makes sure that I am completely satisfied with the work that was done.

Dave M.

Sep 26, 2014

I was in the market for a F-350 and settled on a 4x4 dually lariat. When I talked it over with my wife, she said "absolutely not a dually". At that point I had to go back and get a deal re-worked on a single axle F-350 that we were both happy with. My salesman, Kevin Rucker was extremely patient with both my wife and myself. He knew exactly what I was going to go through without her consent! I had purchased a F-250 through Kevin at Grapevine Ford two years prior, and already knew he would work a deal with us that would be comparable and one we would be happy with. As everyone who has bought a vehicle knows, the process can be long and tiresome. At least working with Kevin, it's like hanging out with an old friend. He makes you comfortable, doesn't push you to make a decision, laughs with you, (sometimes at you), and lets you sell it to yourself. He's with you all the way from the test drive to the financing. He was truly honest with me two years ago, and showed he's still the same today. I took the vehicle home that Friday, and brought it back on the following Monday to have the spray in bed liner done and also the wheels and tires off my trade in swapped out. They provided me a vehicle to drive for a couple of days until my truck was ready. When I picked up my truck, the tire sensor came on the way home. I called Kevin, he transferred me to the service department where I spoke with Darren. He had me bring it up the next morning, they reset the sensors, checked the air pressure and sent me on my way. I got about a mile away and it came on again this time saying low air pressure. I turned around and came back to the service department, Darren took my truck in right away, and about 30 minutes later I was on my way home. He said to let him know if it comes on again and they will take care of it right away. So far no lights. I'm very happy with the excellent service from Kevin and Darren today, as I was two years ago. I've had several different service managers in the past two years, but have never had any issues with bad service, rudeness, repairs that weren't needed or being over charged. I hope that Kevin is still selling vehicles there when I come back in another couple of years.

KacyZ

Sep 26, 2014

Aaron was such a great help to me when I had to have my new fusion worked on! He was an excellent communicator and understood my requests. He displayed a very high level of professionalism as well. When I need my car serviced again I plan to only work with Aaron! Great Job!

MSmith

Sep 26, 2014

Kevin did a great job of helping me determine what was wrong with my vehicle and getting it fixed. The process was very timely and my vehicle is back in great condition. Thanks Kevin and keep up the good work!

Kacy Ziegler

Sep 26, 2014

From start to finish turning my new fusion in to be worked on was made very easy for me because of Aaron in the service department. He took care of everything I needed and made sure I was happy with everything. He communicated with me through every step of the way, which was fantastic! I really appreciated how professional and knowledgable he was. He was a pleasure to work with and I highly recommend him to everyone.

LindsayPolyak

Sep 26, 2014

Thank you, Donna Smith, in Ford Service for the friendly customer service, responsiveness, and quick turnaround on work being done. The cafe is great for a snack, and I enjoy working on the wifi while my car is being serviced.

meganrs11

Sep 26, 2014

Kevin Magee did a great job of helping me determine what was wrong with my vehicle and getting it fixed. The process was very timely and my vehicle is back in great condition. I would definitely recommend Kevin and Grapevine Ford for anyone's car service needs. Thanks Kevin and keep up the good work!

Ashley Trejo

Sep 25, 2014

Their finance department is a total JOKE! They add on things with-out fully explaining to their customers what they are exactly getting. Read over the contract before signing because they will add things, up your initial contract period (mine went from 48mo - 65 mo), and keep the same payment so you can not tell. Some of their office staff is very push and unprofessional once you decline all add on options. I WOULD NOT recommend this dealership to my worst enemy much less anyone else. Dealerships come a dime a dozen and this one is not worth spending your dime on.

D & D

Sep 25, 2014

It's surprising when you find a car salesperson that you like working with so much you go back to him again and buy another car even when you don't really need one. Kevin was so easy to work with the first time buying our F250 that 2 years later we thought, let's just go look at F350's since we might want to upgrade one day. My husband went without me and contracted to buy a F350 Dually without consulting my opinion. When I found out I said "absolutely not a dually". Kevin was very understanding and helped us find a single axle F350 that suited both of us. He has such patience and a great sense of humor. You know how frustrating it can be buying a new vehicle, sitting around a lot, negotiating, filling out papers, etc... half the day process.. you might as well be enjoying the time with someone you like hanging around with for the day. Just like making a new friend during the process, just knowing he cares about the product and the customer. Since we have purchased from Grapevine Ford previously we were already familiar with their excellent service department. I just hope Kevin's around when I get ready to trade in my Navigator.

Jon L

Sep 25, 2014

I have purchased many vehicles in my lifetime and I must say my experience at Grapevine Ford was excellent. My Salesman Trevor Buttelmann while still fairly new did an excellent job finding out my needs and wants in a vehicle and delivered exactly what I asked for. Trevor has all the skills and compassion to be an amazing sales person. I love my new F150 FX4 truck. This is my third F150 and my most favorite so far. Jason in Finance also topped off the entire night with excellent customer service and delivered a WOW experience for me. I highly recommend Grapevine Ford to anyone looking for a vehicle!!

Rey

Sep 25, 2014

I only have ever used Grapevine Ford and love, love, love Alex Vasquez. Always able to answer my questions and get what I need done. I will defiantly recommend the dealership and Alex to my friends and family.

weslie stroup

Sep 25, 2014

I keep going back for any and all of my truck services or repairs due to one person.Mr. Aaron McBride A true professional.Calls and keeps you informed of the status of your vehicle, when the work is completed, it is done correctly.A person every dealership needs to be successful.I am sure there are other very good personnel that works there however Mr. McBride goes the extra mile for customer service.Aaron, i want to thank you for all of your (and your service departments hard work. Most customers don't know ( some don't care to know ) how unforgiving a service profession can be.I for one can and do.Thank You again.

John J.

Sep 22, 2014

After visiting numerous DFW car dealerships looking for the perfect car (we have spent two+ months calling, visiting, and researching dealerships -- and had come up with absolutely nothing), it was such a relief to finally find the *perfect* one. After hearing a coworker tell us to give Grapevine Ford Lincoln a try, everything just sort of fell into place. From the very beginning, the entire car-buying experience was streamlined and nothing less than perfect. Their facility is welcoming, clean (they even have an awesome cafe!), and full of friendly faces. We have seen so many car dealers lately, you have no idea how refreshing it was to finally meet the perfect one -- Kevin T. Rucker (ask for him when you call ahead! He's the most down-to earth, hard working, and honest person I have met in a very long time. Kevin is a veteran of the United States Army, he is a friendly and genuine person, and he is a true American patriot. You would be hard-pressed trying to find anyone better than this guy). Kevin walked us through the entire process (with the patience of a saint), he went the extra mile to make sure we got exactly what we wanted, and he was able to work with what we were able to bring to the table (even after so many other dealerships wouldn't). Literally the entire process from selecting a car, test-driving it, negotiating a price, financing it, and driving it off the lot was *much* faster and easier than I had previously anticipated. Until you see it for yourself, you have no idea how on the ball this place really is -- thanks again, Kevin / Grapevine Ford Lincoln! (btw if Mel Soto is chosen as your finance consultant consider yourself double lucky!)

steve car

Sep 19, 2014

They lied to me to get me to visit their dealership - knowing that they did not have what I was looking for.

meljanik

Sep 15, 2014

After dealing with quite a few other dealers and even Carmax looking for a used car for my daughter, we found the exact car she was hoping for at Grapevine Ford. We called Kevin Rucker and arranged to see the car. After many experiences of driving all the way somewhere and car being gone, it was to our delight that not only was the car there, Kevin had it pulled up to the front and ready for my daughter to test drive. We didn't have our trade in with us but were still able to purchase the vehicle and drive it home that day and were allowed to bring our trade in back in a few days! Kevin made this the easiest, most comfortable buying experience I have ever had! Finance department super easy to work with. Will definitely be going back, when we decide to buy again and will definitely use Kevin!!!

M22

Sep 13, 2014

My last two encounters with the Service department has been lack luster at best. My most recent experience was non non existent because they never returned my phone call. I called on a Saturday but since they only had two service advisors working on probably the busiest day of the week I had to leave a voicemail. I waited a little and with no call back I called Five Star Ford. Five Star Ford picked up the phone and helped me. I took my car to Five Star and got great service. It has been a week since I left my voicemail with no call back. I am not sure why I expected a call back since my last time I went to the service department it took about 10 min for someone to help me and yes I had an appointment. I will not refer anyone here since they do not provide any kind of service. In the future I will do business with Five Star Ford.

GFsucks

Sep 8, 2014

After buying a brand new vehicle AND a $3500 extended warranty, I would not recommend this dealership to anyone. Buying the truck was horrible; it was first sold out from under me AFTER I had signed all the papers and completed the financing. I usually complain about having to wait all day in the dealership when buying a vehicle, but this took multiple days. They continued to make it a better deal, so I stuck with it - but would not ever do it again.Now that it has 12,000 miles on it and is in the shop for warranty issues, I cannot get a loaner car which was "promised" by the salesman and finance people any time I needed work done which is a big reason I bought the warranty. I have continued to be told lies and the result is always disappointing. Unfortunately, I have heard much better things about other dealerships, so I will take my business elsewhere next time and it likely will not be a Ford.I also have the Zaktek and they didn't touch the interior. Waste of money and time for a lousy car wash.

James

Aug 21, 2014

I just purchased a New Ford Escape Titanium Model at Grapevine Ford. First, I know I received a good deal on the vehicle and I would like to congratulate and thank Grapevine Ford for making the purchase process easy. I would recommend this dealership to anyone. My salesperson was Reid Harmon. Second, I would like to also congratulate Ford Motor Company on building such a high quality vehicle at a reasonable price and offering incentives to buy. It is not often you find rolled and welded steel edges, ventilated ABS disc brakes, triple sealed doors, direct injection turbo engine, and high quality interior and exterior materials in a domestically produced SUV. These are items you would normally find in higher priced premium brands like Audi, Mercedes, BMW and similar brands. James

Car Buyer

Aug 10, 2014

I saw a used truck on their website, and called to confirm it was there. I spoke with the pre-owned manager Norm on the phone, and he was super helpful and answered all my questions. When I got there, he paired me with the "sales professional" Mike. He was horrible we asked if we could look at the vehicle we found online, but he said it unavailable because it was in the middle of a test drive and would not be back for probably ten minutes. The problem with that was that it was sitting outside of his window. He tried to show us every other used car on their lot that was $5,000 above our price and not one in our price range. He finally showed us the one we had asked to see, and he didn't even have to walk inside to get the key, it was somehow magically in his hand(he had been holding it the entire time).When we first met Mike, we told him we could only stay for about 2 hours because we had already agreed to eat dinner with some friends that night. With about 30minutes before we needed to leave he decided to walk back where all the managers are and check for other cars in our price range. You can see into that room, and he was sitting in a chair eating a bag of chips. He walked out and told us it would be another minute, and we told him we needed to leave right now. He ran back inside and grabbed a paper and said to sign it. It was the paper to buy the car. He said by signing it, we weren't making any commitments(he lied), plus the price on the paper was about $1000 more than it was on the internet, and what he told us when we were looking.. We never signed the paper and finally got out of there. He called us for the next week every single day. I finally answered the phone and I told him we were not interested anymore. Then his manager started calling me and asking for us to come back. I recommend not going here for a used car, but if you are make sure you don't get Mike.

Texas Tammi

Jul 1, 2014

Because of the negative reviews we almost pasted up a really great deal. We had a great experience buying our new ford escape. We had searched prices for awhile and they consistently came in lower than the completion. They gave us a fare value for our trade in. More than I expected. The whole experience was really nice and easy. We will be back when we want to buy our 4th Ford Escape!

tom

Jun 10, 2014

Sales guys are just behind money and wana make most out of the deal. After agreeing on the price and having a deal they revised the price.

DAPG

Jun 7, 2014

I just picked up my vehicle from the service department at Grapevine Ford. It was there to have a Zaktek application. Absolutely nothing was done to the vehicle. It was absolutely filthy on the exterior and obviously had not been touched AT ALL since I dropped it off the day earlier. The service department completely wasted my time and completely lost my confidence in Grapevine Ford.

skiJH

Jun 6, 2014

Took the 2008 Town Car to a non-Lincoln dealer in December to have the struts replaced. They did a front end alignment as part of process. Turns out they misaligned the front end and the steering wheel was off center. Received a service coupon from Grapevine and thought I'd give them a try in fixing this issue. Scheduled a 7 a.m. appointment and when arrived was greeted with "We were expecting you." ... Jenni and Randy had a loaner car for my use ready to go. Alignment is now perfect. They performed a few other requested items. All done perfectly. The Town Car was washed and vacuumed ... they even cleaned the inside glass. Well done. Appreciate the staff for taking care of my car while in the shop, the attention to detail, and for the great results.

LurtzOfIsengard

May 27, 2014

Back in October my Fiance and I decided to look into getting a Ford Pick up truck. Enter the dealership through the front, so a new car salesman greets us and is very happy, but we tell him we need to talk to someone in used sales and he says "in the corner", points and walks away disgusted at us. We meet with Dustin, he was very nice and pleasant and was not pushy, let us know what we needed to know about our potential decisions and pros and cons but didn't try and force anything upon us, let us know all our options from all angles. If you go here I would see him. We made a couple trips, on the 2nd we figured out what we wanted and did trade in's and got approved and were able to take truck home, they would have final paperwork ready next morning. This is when it all went down hill. Ryan Jeter cared about the money and nothing else. We were taken to the back in a office far away from the open area, something respectable dealerships do not force you to do.We were told about extras and such and bought a few, we were offered the "Zagg tech" car protestant for $599 which we were told was 5 years of car washes and they would apply protestant to the paint, the dash and leather every 6 months. I turned to my Fiance and told her that leather treatments cost $150-200 and it would be well worth. She agreed it was, we told Ryan we would take it. Six months go by, we ask for protestant, only the exterior is done. Called sales to verify that they do interior, was told yes. Bring car back in, interior still not done, speak to service manager, told it does not include interior.We were busy that day so next visit we go to sales and ask to speak to Mr.. Jeter's boss about it, he told us it was included and he would take care of it. Pick up truck, not treated, told by service that its not included and sales just tells people it is. At this point I don't know what's true or not. But its not getting done and service will not do it. So even though we gave ford $29,000 for the truck, Ryan Jeter felt the need to lie and get $599 more out of us. Back to the buying. I made 4 trips after we signed paperwork because Ryan Jeter had no idea what he was doing and left messages but never returned calls to verify messages and was brining into things I didn't need to and not brining in what was needed. Whenever we came on a return trip he never saw us in person, always had to deal with middle men. Last message he left was to call him back because he needed more paperwork, called back for a week without a return call and finally found someone willing to find out what he needed, which was nothing. After he got our money Ryan Jeter found zero time for us and could not care less about keeping us happy. If I could go back in time I would never go here nor wish this disaster of a dealership upon anybody.

FRIED

May 14, 2014

A vehicle was sold to a friend over a MONTH ago, she has driven it 2 days, yes 2 days. There were problems from the beginning. The dealership promised to make things right. The car was worked on by a "master" mechanic, problem still not solved, so they sent it to Jeep twice for them to make repairs. The car was still not fixed. During this time there were promises that were Never kept, phone calls Not returned and the unreturned calls were from the so called Manager & Asst. Manager. The dealership said that since the car could not be repaired, they would give her the money back EXCLUDING the money they credited her for her trade in! Keep in mind that at this point she still does not have a vehicle & cannot proceed to purchase one until she receives her refund. (UNBELIEVEABLE) The check was promised & promised & promised. After all that, as if that wasn't enough, when they were contacted as to when the check would be ready-NO ONE EVER returned her many many many calls. SHE had to personally go to another department & haunt them until the "wrong" amount was written. After fighting with them for days, she finally-finally got her check back. If you enjoy nightmares this would be a great place to purchase or attempt to purchase a car.

T.C

May 13, 2014

They sell me a car with a damage engine and then refuse to give me my money back, they lied and tried to convince me to take the car but they couldn't even fix it, it took them three weeks to refund the money, just unbelievable!!! So many places to get a car and I ended up there... crazy.

cslabich

May 13, 2014

Nothing but lies and empty promises!! The worst experience ever in buying a car!! Beware, especially women, on going to this dealership! They lie just to sell you a car!

mindouglas

May 13, 2014

Purchased a used car with this dealership and all promises to have what was wrong with the car were not fixed. Had to take the vehicle back multiple times and nothing was resolved. This dealership does not do what is promised and they basically lie to make the sale and do nothing for you after purchase.**** DO NOT BUY A CAR FROM THIS DEALERSHIP ****

MarceS

May 1, 2014

They lie and make false promises, they sold me a damage car and didn't want to refund the money, I never had the car in my hands, it was always at their shop and still refuse to make it right. PLEASE DONT GO THERE!

PriceIsWhat

Apr 10, 2014

I will make this short. Agree on price, and they try and sneak in a higher price. Called them out on it and they say they didn't agree on the price you just discussed a few minutes ago. They are dishonest...stay away.

Frannienelson913

Apr 3, 2014

We purchased our car from Grapevine Ford in 2011 at the time we decided to purchase the extended warrently because it was a used car with high mileage. I would never do that again. Everytime we go to have something fixed that is under warrenty they try nickle and dime us out of every penny. The door sensor on the Ford Edge's is a know problem and a lot of the time it says the back door is open. When in fact it is closed. So we went to have the door fixed because this is covered under warrenty. When we get there the girl tells us it might just need to be cleaned and not replaced and this is $122 and not covered under warrently. But if they have to replace the sensor that is covered under the warrenty. I told them I didn't care what they have to do they need to cover the door under the warrenty this is not part of retuin maintenance or part of the wear and tear of the life of the vehicle. This is a Ford problem and they should fix it no matter what...Least to say I WOULD NEVER buy another car from Grapevine Ford. The service department is TERRIBLE, they all get paid on commission so the only thing they care about is getting your money if they don't make money than they don't care about you.

sportsfan

Mar 23, 2014

Went by to buy a new auto. They made the buying process so difficult I ended up walking out. High pressure sales.

lindsayo

Mar 18, 2014

I can not praise these guys enough! This is my family's 4th vehicle bought at Grapevine and my second Lincoln. I love being able to go to the dealership without dragging my husband and know I will feel so taken care of. Sam De La Garza and Zach Ziba found me not only a car that I love, but a price I can afford. I truly felt like a VIP customer. Steve Kursar was always around to make sure I didn't need anything or to offer a laugh. Curtis Harvey had everything ready for me to sign and made the entire process pain free. And finally, Darren Lewis did everything possible to make sure I got everyting I wanted in a car. I am in love with my Lincoln MKZ and highly recommend these guys. This dealership is a much better place because of these outstanding guys :)

DFWbanker

Feb 20, 2014

Worst service experience ever - Took my Lincoln in because the Motocraft Ford battery died after 32 months with a 36 month full replacement warranty - they said if they didn't sell it and because the Ford dealer who sold the car put the battery in it they didn't have to honor the warranty ? So ford product warranty only good at the dealer who sells it ? I'll never buy another Ford product or part again

Frank

Feb 9, 2014

I found the car I wanted on cars.com and autotrader and luckily got Duane when I called. I drove 200 miles to get the car and Duane got everything rolling, literally. No hard sell or lying just honest and helpful, best car buying experience yet because of Duane. Very nice facilities too. Everyone was friendly even at 10pm finishing up. The finance fellow, cant remember his name, was fair and helpful too. If you hate the hard sell and dishonesty sometimes found at dealerships then I HIGHLY recommend Duane and Grapevine Ford.

cher

Jan 30, 2014

This was my first time here and I couldn't have been more pleased. I was told I would get the best deal possible and I am confident I did! Everything went quickly, Ryan w and his coworkers were wonderful. Everything was explained and EVERY question was answered. I couldn't be more happy or greatful. This dealership exceeded my expectations!

Cacy Saffery

Jan 29, 2014

Excellent Customer service from the Pre-Owned team. We are very happy with our experience and reactions to concerns. We will be back!!!!

Wasted Trip

Jan 28, 2014

Dealership advertises on Cars.com with vehicles that are not in stock to get you on the lot - even if you call ahead to confirm the vehicle is still available. While you are on the lot they will attempt to sell you another car. They are misleading on their pricing by telling you they will 'match the deal advertised' on the original car/truck that brought you in - which is untrue. Buyer Beware with this dealership as it has no business ethics.

Martk H

Dec 23, 2013

I was mis-lead by the used car sales person and the used car sales manager about my used truck I purchased having an alarm. It has anti-theft, but will not make a sound if anyone breaks into the truck. Now that the truck is sold, I am not getting my phone calls returned.

nbtmxh0

Dec 23, 2013

I was told there was an alarm on the use truck I purchased, there is not, only an anti-theft system. The truck will not make a sound if someone breaks into it.

trufacts

Dec 20, 2013

purchased a vehicle and was assured it has gone through the ford certified inspection. if this car was indeed tested according to the specifications of ford than there standards are not set very high at all. car kept dying and had rough idle so took it back to the dealership and they said it was fine but if it kept doing it to bring it back and they would see what they could do. car is still broke and they have no intention on helping me fix it.

Phil M

Nov 27, 2013

Purchased new F150 through salesman Brett Robinson. I found Brett straight forward and easy to deal with.

Dandickson

Nov 27, 2013

Brought by vehicle in for basic service in a Friday. Told me it would be done by Tuesday. Wednesday it was still not done. They even lost my keys. They were non-communicative on the issues. I showed up and still waited an hour for my car. I will not use them again.

Winchester94

Nov 20, 2013

At 212,000+ miles, it was time to retire my old '97 F-150. After days of searching and visiting with other Ford dealerships in the area, I wasn't having any luck. I found those dealerships weren't willing to negotiate on the prices of their trucks, despite the model year or mileage. Continuing my search on truck trader, I finally found a great deal posted by Grapevine Ford on a NEW 2013 F-150 XLT 4x4 with more options and packages on it than all the previous trucks I looked at, and for a LOWER PRICE. I called the very next day and spoke to Adam Bracken to set up an appointment to look at and test drive the truck. From the start, Adam was very helpful and informative. He answered my questions, responded to my calls and texts and even sent me additional pictures of the truck prior to our appointment. Upon seeing and test driving the truck, we were ready to sit down and start talking numbers. Unfortunately however, another customer that arrived before we did was looking at the same truck with another sales associate. That customer realized the "good deal" in that truck as I did and decided he'd better purchase it before we had a chance...if only wed gotten there sooner. Understanding of my disappointment Adam took the time to find me another truck to best match the one that just slipped out from under us. After a brief search, Adam found another F-150 at an out-of-town Ford dealer that matched the previous truck line-for-line on the window sticker; same options, same truck. The only thing different were the VIN numbers! Adam and Daren Lewis, the Asst. Sales Manager, insured me that they could get that truck delivered to Grapevine Ford...and they did. The truck was there in a day and a half, just as promised and exactly as described. Of course now it sits in my driveway! During the whole shopping and purchase experience the staff we met at Grapevine Ford were extremely helpful, engaging, personable and actually took the time to sit and sincerely talk with us...before and after purchasing the truck. Adam was great and we highly recommend him. Never did we get that "generic car salesman" talk nor did we ever get the feeling they were just trying to tell us what we wanted to hear. Thanks to all of the associates we met; Adam, Daren, Cameron, Brian and Tracy!

Heather H.

Nov 3, 2013

Although we started out a bit rough-there was a miscommunication about the vehicle I was interested in and the 2011 Dodge Durango Citadel I was interested in was no longer available, Jesse C. did everything possible to correct the mistake. He had been very prepared for a different Dodge vehicle, researching the features and getting the car detailed prior to my arrival. The dealership was able to borrow a comparable Dodge Durango Citadel from their sister store so that I could still test drive a vehicle and showed me several other vehicles which fit my criteria on their lot. Jesse C. was very helpful and patient during the whole car buying process and helped me find a vehicle that would fit my needs. His customer service was excellent and I would highly recommend him. I was able to get a great deal on a 2011 Nissan Armada Platinum and would purchase another vehicle from this dealership again.

JT

Nov 1, 2013

THEY ARE THE BEST FORD DEALERSHIP EVER. I LOVE MY FORD EXPLORER, IT IS AN AWSOME CAR. THE STAFF WAS SO FRIENDLY AND WELCOMING. THEY MADE THE WHOLE PROCESS SO LESS STRESSFUL AND VERY FUN. IF YOU ARE LOOKING TO BUY A FORD, PLEASE GO TO GRAPEVINE FORD. THEY WILL TAKE CARE OF YOU

jdach

Sep 14, 2013

After receiving an email coupon for an oil change and tire rotation, I scheduled my appointment online on a Wednesday. Soon after I received an email confirmation from a service adviser that even included a calendar reminder - how thoughtful. The day before my appointment I called my service adviser to confirm my coupon would be accepted. My adviser confirmed acceptance and told me he'd see me tomorrow at 8am. When I arrive to Grapevine Ford at 7:50am I'm told by the same service adviser (after an expected 10 minute wait) that Grapevine Ford doesn't accept Saturday appointments and its first come, first serve. Understandable, but it would have been nice to be informed of this information BEFORE you accept and twice confirm a Saturday appointment. Needless to say, we won't be choosing Grapevine Ford for any future service needs. After a less than satisfactory purchase process at Grapevine ford 13 months ago, we have already written off their Sales Department as well.

abhi12

Sep 12, 2013

I have given the dealer a low rating for the following reasons:I spent roughly 10 hours waiting in the dealership for sales staff to walk between offices over a period of 4 days.I did not even get to see the car that I wanted to, supposedly it was out of stock even though it was marketed online.The sales staff over promised and under delivered at every step.After the purchase, I was lied to by a salesperson. Upon confrontation about the lie, I was told that they were willing to BUY the car back from me.After the purchase, nobody is prompt at responding to queries via email or phone.I filled out the dealer survey and received a call regarding the remarks I made, but they have not acted upon any of the promises they made.

Joe C

Sep 1, 2013

I confirmed the price on a car several times with the Salesman before arriving to Grapevine Ford dealership. After driving for more than an hour to get to the dealership, the price of the car now is $4000.00 more than what was posted on the internet & confirmed by the Salesman. Nothing but games & lies. They wasted my whole day because of their lies. Please don't go there.

Mustang Fan

Aug 30, 2013

This is the 4th Mustang Ive purchased from Grapevine Ford over about 7 or 8 years. This one was a little more involved. Basically I wanted a California package in a color that it doesnt come in (Ruby Red). So they had to find the car color / options I wanted, get it in, add louvers, side scoops and pedestal spoiler, paint and mount. AWESOME dealership. Ive been very impressed with the sales staff, salesman, assist sales manager and closing department. Body shop doing the paint on this new one and one of my others ones was Top Shelf. Great deal on price. Good group of guys. I can highly recommend them.

Liz

Aug 29, 2013

My husband and I purchased a used vehicle from them about two months ago. While our sales associate, Juan, was super nice, the financial advisor we dealt with, Tracy R, was COMPLETLEY rude! She smacked her gum LOUDLY the entire time, and basically acted like she didn't want to follow through with the sale. The check engine light came on two days ago, and we took it to the dealership since we were told to do so. The vehicle is still under the 3 year/36,000 miles factory warranty, but we purchased the dealerships warranty also. After waiting two hours for a rental, we were then told it wasn't covered under warranty and it was a $50/day, non-refundable rental. NOT WHAT WE WERE TOLD TO BEGIN WITH! The contract we signed CLEARLY stated that we get a vehicle for 5 days up to $35 per day. When my husband told Tracy this, she told him since he didn't have the contract with him, it was a "waste of [her] time because [we] couldn't afford that warranty"!!!!! Needless to say, we're writing reviews on this woman and cancelled our warranty, and its unfortunate that the dealership has her because THEY are losing customers!

Gablet

Aug 29, 2013

Don't trust the finance department. Make sure you read ALL the boxes twice before you sign. They took advantage to a Mother and daughter.

Litzkow

Aug 25, 2013

We had a terrible experience at this dealership. It started with a car we found online. We were looking at a Preowned Escape, We were contacted by a online salesman who told us he had the Escape and actually said he had 9 . We drove to see the 9 Escapes. When we got there before we could view the cars he made us answer some questions he filled out on a form. Then he dissappeared for 20 minutes. We thought he was checking on the Escape inventories . However when he came back he still had NO cluse what his Inventory was and if there were any escapes the year... the color??? Very unorganized and clearly not knowledgeable. We were very frustrated because he told us he had 9 to look at on the phone.He then Brings out the manager who did not know the inventory very well but he did mention the white Escape we came to see just sold. HUM..... ??? he said he had a few others. We get in a car and are driven by the saleman in and out of rows of cars searching for the Escapes..... He has no clue where they were .... we finally come across a LIME GREEN escape ??? and 1 black one. Highly dissappointed that we were told there were 9 to look at. Highly dissapointed that they have no knowledge of their inventory or the location on the lot where their cars are!!!! Very frustrated.. we go inside and another manager aprroaches us ... not sure why ? He didnt offer to help or explain the unprofessional and unorganized sales experience !!!!!We ended up at the end of the day at the Toyota Mckinney dealership and had a fantastic experience with Amanda ! Toyota of Mckinney knows how to treat customers, they know their inventory and they know where their cars are located!!!!

Brent

Aug 24, 2013

I was out of town when my son was driving one of my F250s. It stopped on the road in Dallas. I called the service department and scheduled for the truck to be towed to Grapevine Ford as I had some work done a couple months ago and they did a good job. They were prompt in assessing the problem and fixed it the next day. They worked with me while I was out of town, and I picked up the truck on my return to DFW airport. It was a job well done.

Tammy danker

Aug 21, 2013

D W in service is wonderful...He gave me a new Lincoln to drive while mine was being fixed and also brought my car to my house after it was fixed and picked up the new loner car. The Lincoln service is great ..

Honesty Seakere

Aug 17, 2013

Went to buy a vehicle. Did the test drive, agreed on the price for the vehicle assuming I was negotiating for the vehicle as it was. After giving all of my information they came back to me with a higher price as they tried to charge for add-ons. Including tint that came from the factory that they did not put on. After I pointed this out they removed the item, but I don't do business with people when this is their tactic.

ChristineGanske

Jul 31, 2013

The service department will screw you over, and do it with a smile. After bringing in my vehicle numerous times over the course of months and having to listen to there lame excuses that any ding-dong would know was wrong, and being jerked around until my truck was out of warranty, I had to spend $5k at another dealership to finally have it fixed, and now it's running like it should and has been for a year. The problem was what I had thought, and told them from the beginning but they wouldn't listen or should I say chose to overlook. They actually told me that water LOSS was just expansion and retraction with heat and cold. If it was just expanding and retracting, why was the water spewing all over the engine (leaving water marks and substantially less water in the reserve) and why was I having to keep jugs of water with me to refill it? Guess they think the general public is stupid and didn't pay attention in elementary science. Anyone with a 6.0L truck or SUV beware, if you haven't had head gasket issues yet, you will and this place will pretend that it's not a wide spread issue that has already been in courts for years now. Another FYI, if they tell you that going to another dealership would cause the diagnostic and repair process to start over, it's a bold face lie and one they told us. All testing is entered into a Ford data base and is available to any dealer. Ever since this experience they have hounded us for business, are they crazy! I have asked repetitively to be left alone (at least 2x's a month for 1 1/2 years, that they will never have any business from us again but they are like parasites that just won't go away. Don't get me wrong I love Ford, and own 2 currently, this dealership is shady and I cannot stand devious and unethical businesses.

Maureen Killoran

Jul 27, 2013

I am so impressed, I am really glad I listened to my son in law Mikie on talking to Jason Saba the finance manager who put us with Juan Carrunza our salesman. Ya'll really did a wonderful job of getting us the car my daughter wanted. Juan was literally seen running around doing all the details of making this happen for us, even down to the final make ready and even going so far as assisting in detailing the vehicle himself and getting it to us quickly so she could drive it home yesterday..... on the spot after of closing the deal! I was very impressed! Juan is amazing, I can honestly say I have never in all of my car buying years felt such warmth and genuine care, he took all the stress out of getting the right deal and made it magically disappear!

Lindsayperkins1979

Jul 8, 2013

I have now purchased my third vehicle through Grapevine Ford. I also have never taken any of them anywhere else for maintenance. I feel comfortable with everyone at grapevine ford. I don't feel that they take advantage of the fact that I'm a woman in the service department. Chaz has always been very nice and accommodating. He answers all my questions and has my car finished in a reasonable amount of time. I also get a rose in my windshield every time I pick up my car which brings a smile to my face. My most recent visit was to buy my newest ford, the 2013 fusion. Reid is always very so entertaining during the whole process. He makes it feel like I'm not there as long as I am. We swap stories as we are filling out paperwork. The whole dealership feels welcoming each time I'm there. Everyone is always smiling and asking if I need any help. (That's in every department, not just sales!)

KyleAHorn

Jun 20, 2013

This dealership has changed hands 3 times in the last several years. It appears that things have not gotten better. We purchased 2 super duty's and the warranty was misrepresented by the finance dept. oh well, my $2000 mistake. However, the Service Dept. is honestly the worst I have ever seen. Waiting 4-5 hours for oil changes is the normal. Having to come back 3 times, not having promised rental cars. More important than their high prices is the obvious disrespect for another individual's time. They don't understand how big of an inconvenience it is to drop off a vehicle multiple times, long waits, and so forth. My service adviser is friendly, but i think this problem is with the entire Service Dept. DON'T WASTE YOUR TIME!Trust me they will waste it for you!

random dude

Jun 18, 2013

I wish I could give 0 starts, but it was not an option. I called about a vehicle I saw on Cars.com. They informed me they no longer offered that price, but would check to see what they could do. I informed the sales person I would NOT be trading in or financing through Ford. I received a call back in about 20 minutes to inform me that they could honor the price on cars.com. I verified again that this with without having to trade in and with outside financing, and the sales person verified this. I informed the sales person I would be down there in the morning (it was almost closing time). During this time my wife and I discussed things and decided we wanted to buy used, so called the sales person and canceled the appointment. Shopping for a used F150 I went to another dealership closer to home and was talking with that person and was informed that I should look at new (he was right. The F150 used were high). I told him about the deal at Grapevine Ford, and they stated that there is no way they could do that and that this dealership had a dishonest reputation, and were just trying to get me in the door. (I just assumed this person was making this up just to make a sale to me.) The next day I received a call from Grapevine Ford's Sales Manager saying they still had the truck for the price agreed upon and I should come down and pick it up. I decided this deal was just too good, and I had to look at this truck. Test drove it and liked it until they put a price down in front of me that was $4000 more than what was discussed. To make this story a little shorter. I went round and round with the sales managers boss, and was treated with disrespect like I have never seen before. I had never been treated this badly. You could tell from our conversation this was a common tactic with these people. I drove down the road to the dealer that informed me this would happened just to apologize...and walked out with my new F150....and ended up getting a better deal then the original price Grapevine Ford denied. Only $5 less, but hey...I'll take it. Stay away...stay very very far away.

davidetheredge

Jun 17, 2013

I came to Grapevine Ford Lincoln specifically to see Andrew Rutherford. He was very friendly and helpful. He actually listened to me about what I wanted and what my limits were and didn't try to sell me a vehicle that I couldn't afford. I recommend him to anyone interested in buying a car.

dmch

Jun 8, 2013

Not a good overall experience. I would not recommend Grapevine Ford. I was there for a very long time and was haggled to buy. In the end I left without purchasing.

Eddy54321

May 28, 2013

Arrived at the front desk at 3:30pm on Monday and let the front desk lady know we had been talking/working with Joshua and Taylor. She paged Joshua over the intercom, but we couldn't even understand what she said over their poor quality intercom system. Not sure how sales reps are supposed to understand what is coming out of that speaker. We noticed people waiting everywhere with frowns on their faces and this should have been our red flag to leave. 20 minutes later another couple showed up and they were helped before us by someone who had taken Joshua's appointment. We then had the front desk lady page Taylor again. After waiting for an additional 30 minutes I asked the front desk lady if there were ANY sales representatives available and without even looking for one she said they were all with customers! 15 minutes later a different couple showed up and the front desk lady pointed to Taylor and let him know that they needed help! He quickly went to get keys and started helping them. Needless to say we lost our patience and this dealership lost our business. Terrible customer service! Good thing we made an appointment to sit and wait for over an hour without one sales person asking us if we had been helped. As soon as we left we sent Joshua an email to let him know how disappointed we were and to NOT EVER contact again. So what do they do? Their sales manager, Dennis Smith, called at 9:04PM left a message after walking up my 3 young kids after a very long day. UGH!!!! Very unprofessional! You have been warned.

Lady314

May 27, 2013

I went to the dealership to test drive the new Eco Boost. I was prompted by an e-mail I received. I was greeted at the front desk by Dennis Smith who was very friendly and energetic. He immediately to me in contact with Adam Bracken who was one of the most knowledgeable salesman I've met in a while. He described lots of wonderful features on the 2013 Explorer. The test drive was great, however the cost of the Eco Boost was too expensive. I ended up purchasing a new Explorer. Austin worked the numbers for the deal and Ben did the final paperwork.

amanuesis

May 22, 2013

I just purchased a 2014 mustang premium. I started the search online, and couldn't believe my eyes at the heavily discounted internet pricing. I checked a couple of other dealers really quickly, and no one had 2014s discounted other than the factory rebate. I sent a quick inquiry about the car, and Brad Moran called me back in a timely manner and left a message, then sent me a firm email offer confirming the discounted price. I called back and told him about my trade, and made an appointment. Even though I showed up a little early, Brad came and greeted us right away, and got a floor sales person named Adam Bracken to assist us. After appraisal, Adam showed us the car, and I must say, Adam was an expert on all the car's features. He says he spends his down time reading and studying about the cars, and I believe him. If you want someone knowledgeable, ask for Adam. I have purchased cars before from salespersons who obviously knew about as much as I did about the car. It was great to have Adam know the car so well. It did take a little time, but, hey, we're not buying shoes here. Financing was a little back and forth, but you should expect some negotiations. There was a bit of pressure to purchase extended warranties and service contracts, but we got to where we wanted in the end. Add in free unlimited car washes, free airport parking and shuttle service, new customer appreciation dinners, and you've got yourself a new car dealer. I would recommend them.

leedel

May 18, 2013

I was looking online at the used inventory at Grapevine Ford. I found a couple of cars I was interested in. I made an appointmeant with Juan Carranza. Juan made me feel very comfortable there. He showed me several cars until I found the one I liked. He's not pushy at all. He wanted me to be satisfied with what I purchased. It was a great buying experince. By the way I purchased a mustang convertible. Im very happy. Keep up the good work Juan. I'll be back for my next car. Richard Delong

Dranoel987

Apr 25, 2013

I was visiting the area in my new F-350 and the manual recommended tightening the lugs nuts at 500 miles. As I had that mileage, I stopped in and they took me without an appointment, served me donuts and coffee in a comfortable lounge and sent me on my way 30 minutes later. All without charge! I couldn't be happier with Ford and this 1st class dealership!

PicOrion

Apr 18, 2013

Bought a 2012 Ford F150 and received good service from the sales man, but after that things went straight downhill. The finance manager is very stubborn and pushy. Very high pressure sales to purchase extended warranty. Then, had to have some hail damage repaired on the truck and was assured it would be done in a few days. Never received a phone call for three weeks. I finally called and had to push the situation to get it taken care of. Then, they said it would be done in a few hours. Three days later, it was done. Then, went in 6 months later to get a seat control fixed with my "bumper to bumper" extended warranty. Oh, that isn't covered. The finance manager assured me everything was covered and that if anything is 70% or more worn at the end of the warranty, it would be replaced. Wow!!! I was robbed. The extended warranty cost almost $3000, which I did not realize until I had already signed the papers. They put all the numbers in and tell you a per month price for the truck with the addition of the warranties. The way these snakes work is they start you out at an outlandish interest rate and outlandish extended warranties, then they start working the interest rate and some of the warranties down. It is a very tedious and long process. Their goal is to wear you down and when they start at an $800 a month payment and come down to $500 a month, you feel like you are getting a good deal, but in actuality they are sticking it too you big time when you finally read thru all the fine print. I buy a truck every two years and will never give them a dime of my money. I am sure there are much better Ford dealerships out there. This one is very shady and untrustworthy. Tread carefully if you decide to do business with them!!!

Aggie1

Mar 25, 2013

I purchased a new truck from Grapevine Ford in December. The purchase experience was pretty straight forward although more time consuming than I would have liked. I had a scheduled appointment with a salesman at a specific time yet I still had to wait for 20 minutes or so before he was available. A waste of my valuable time. The test drive process went well and the salesman was knowledgeable. At the end of the process it was explained to me that I would receive a Ford survey and I was VERY strongly encouraged to give the dealership all excellent marks on the survey. I complied with the request but wish I hadn't because I did not feel that Grapevine Ford did an excellent job. They did an OK job. I was sold a rear seat entertainment system with my truck but the head rest TVs were on back order and I was told that they would arrive in 6 weeks. I was told that I would be contacted to set up an installation appointment. Well it is now 3 months later and Grapevine Ford has not contacted me once. I have to keep calling them to find out what is going on. They have my $700 so I guess they really don't care if I ever get the TVs. Extremely poor service after the sale.

YellowRose983

Mar 14, 2013

Wanted to purchase a used vehicle with a specific price/year/mileage range and Ryan worked hard to find something to fit my needs. When the only vehicle that matched what I wanted was a little over my specified mileage, they gave me a decent price. When we found out the vehicle only ran on premium fuel (which ups the monthly cost) they knocked another $50 off of the payment per month to make up for the cost of the fuel. The financing part took the least amount of time and Ben was efficient, friendly, and helpful.

4321buyer

Feb 9, 2013

Fofee was very knowledgeable and extremely helpful. The buying process was straightforward. Ben got us through the financing paperwork quickly and answered all of our questions. I would buy from this dealership again.

Gabe803

Feb 9, 2013

I drove 3 hours to this dealership because they had the vehicle I was looking for. Juan helped make the whole experience very pleasant, and he was very helpful. I would definitely recommend this dealer to anyone, I just wish they were closer to where I'm at!

Wild Bill

Jan 2, 2013

This dealer ship is a joke. I was told they sale more units than any other dealers in the Southeast and the best price on used vehicles. When we tried to walk out it was like we had upset their program. They were upset when we didn't play their way. The finance manger or that's what he said he was. He kept showing us a sheet from and aution and what he said the dealer ship had in the vehicle. The vehicle was missing many parts and just kept saying we'll put all those parts on the vehicle. Well if he added all those parts he would have sevreal more thousand in this vehicle, way more than he was asking for it. Being in business myself for many years. That doesn't make good business sense. Plus you don't wear converse tennis shoe to work and clothes that look likes you've been out all night to do business with people that may be spending thousands on a vehicle.That was the second thing that was wrong and I could go on and on and on. Like I said this dealership was a joke. I should have stay with my gut feeling after reading the reveiws before I went.

Senseibuddy

Nov 26, 2012

Trading an old truck for one slightly less older, they will disappear for 15 min come back and make you a very low offer. Counter that offer with a firm yet reasonable number and Grapevine will try to make it happen. Polite, professional and I would go back again.

Rella

Nov 25, 2012

I recently purchased a used Ford Fusion from Grapevine Ford. The overall experience was wonderful! My sales manager was Gus Arakelian and there is not a better person to work with! He was up-front, personal, and extremely helpful. I would recommend Grapevine Ford and especially Gus to anyone shopping for a used vehicle. The entire process was done quickly and thoroughly and I drove away within a few hours of entering with an awesome vehicle and a feeling of complete trust. This is our second vehicle from Grapevine Ford and we love them!

Billpolek

Nov 16, 2012

Ater 12 years and over 171,000,00 miles on my 2001 Explorer I decided it was time to buy a new vehicle. As you can imagine it was a bit scary walking into a dealership after driving the same vehicle for all those years. Aaron felt my pain and walked me through the whole process as well as being very knowledgable about the F150s. Aaron and Brad also made the negotiating process as painless as possible and I believe I got a great deal. I would highly recommend Aaron, Brad, and Grapevine Ford for your next new or used car purchase!Bill

radar

Nov 15, 2012

We purcheased a ner ford F150 Lariat at Grapevine Ford lincoln and I can't express enough about what a pleasure it was. Adam Bracken was our sales associate and was extremely polite, professional, and knowledgeable of the product. he made sure that I understood all the featured of the truck and that I was satisfied whith what I was buying. He also explaind all the forms and paperwork that was entailed with the buying experience and that we understood each and every form. We have had excellent experience with a previous buying experience and excellent service of out Taurus automobile and this compelled us to purchase our truck and the same dealership. Thank You Grapevine Ford Lincoln. Donnie Darr

Austin

Oct 28, 2012

My experience at Grapevine Ford was more than expected. The service that I received from Brian and Emmanuel, from the knowledge of vehicles being sold to the professionalism that both carried, was wonderful. I would definitely do business with this dealership again as we'll as refer friends and family. -Austin

NMtexas

Oct 21, 2012

Run from this dealership. They seemed great at first. I was pre-approved and they didnt want to deal with me because I wouldnt go through Ford Credit. They added a bunch of silly charges like window tint 399.00 and some more over 1700.00... Im from NM and the manager sat right there and added Texas taxes on and I called him on it and he said so its just 300 more!! Need I say more.. Huge crooks!! Go to Mineral Wells Jack Powell, everything written out and no stupid tint charges, etc !! Small dealership with a huge heart !

jclay75028

Sep 12, 2012

Absolutely horrible experience with this dealer when looking for a used car. They called me in the morning and told me that they had, what seemed to be the exact car I was looking for. So, after work I stopped by only to find out that "We sold that car earlier today". My first instinct is that I was being baited and switched. But, I gave them the benefit of the doubt. They then proceeded to stall me for the next 2 hours getting me to look at this used car and that one, all of which where clearly out of the price range I originally asked about. They kept walking away and leaving me sitting for long periods until I finally told them that I just wasn't interested and need to leave. They even followed me out to the parking lot trying to get me back in. They double teamed me and basically used every car sales tactic in the book. By the time it was over I realized that my first instinct was correct. That in fact I had been baited and switched and that they probably never had the car they called me told me about. I will NEVER EVER set foot into this dealer ever again.

TCW97

Sep 8, 2012

2013 Explorer Limited - Sept 8, 2012Outstanding Experience! Very attentive salesman and absolutely No Pressure. I have bought at least 4 new cars over the past 18 years, and this was my best experience! First of all, I researched the explorer and new all of the costs from A to X plans, Invoice etc. I communicated via email to save time and the "Dance" with a few dealerships. Grapevine Ford, in particular Reid, provided a window sticker and there "Out the door price" via email. I shopped around and a few dealerships were a little cheaper via internet until you called them to confirm everything. Then they added the "Dealer Add-ons, etc"......then the price quickly shot up. Grapevine Ford provided their best price up front and made my decision easy! I visited the dealership on Friday night and looked at the vehicle. The salesman and I verified the price, and there weren't any hidden "Add-ons/Surprises". Due to timing and tired kids, we made an appointment for Saturday morning and we were in and out of the dealership in less than 3.5 hours. Paperwork/Finance was a breeze, however most of the time was spent with the salesman explaining all of the options, Nav, sync etc. He was very informative and entertained all of our questions. Chris in Finance explained the extended warranty, however there wasn't any pressure at all. This was a great experience with my wife and kids. I highly recommend this "No Haggle/Dancing" dealership if you are in the market for a New/Used Ford. Well worth the drive/savings from OKC to Dallas, TX.

Customer

Sep 6, 2012

THIS DEALERSHIP USES A DESCEPTION MARKETING AND ADVERSTING SCAM. THEY LOW BALL CARS ON THIS SITE THAT HAVE BEEN SOLD FOR WEEKS TO GET YOU TO CALL THEM. ONCE YOU CALL THEY HAVE TO CALL YOU BACK TO SEE IF THE CAR IS STILL ON THE LOT. THAN THEY CALL YOU BACK AND TELL YOU THE CAR IS SOLD BUT THEY HAVE A LIST OF OTHER CARS THAT MIGHT FIT YOUR BUDEGET. I DONT KNOW ABOUT ANYONE ELSE, BUT I DONT HAVE TIME TO PLAY CAT AND MOUSE. ALSO THE SALES STAFF ARE NOT KNOWLEGABLE OF CARS OR CURRENT MARKET VALUES. THESE ARE TYPLICAL USE CAR GUYS. DONT BOTHER CALLING THEM OR DRIVING OUT THERE, YOUR CAR IS PROBABLY SOLD ALREADY AND HAS BEEN FOR A MONTH.

Stang

Aug 31, 2012

I came to this dealership, interested in a Mustang they had advertised on the internet. Our salesman was very friendly and courteous. We noticed that the advertised price on the car was 3K more than the Internet price and our salesman assured us that with the discounts from finding the vehicle online that we would pay the Internet price. Once we decided to purchase the car our experience went downhill from there. We came in pre-approved for a loan yet the dealership kept pushing that we get our financing through them. After telling them a couple of times that we were going to stick with our bank they informed us that they couldn't give us the car for their Internet price unless we financed through them. We proceeded to tell them that, that was fine and we would just go elsewhere to find a car. They came back a few minutes later stating that they would give us the car for the original price they quoted us. We were happy, but things didn't get too much better. We called our bank to get the last bit of paperwork in order. When the dealership found out that our bank would have to Fed Ex the check so that it would be there the next morning their attitude wasn't pleasant, but still professional towards us. I overheard them talking to our bank representative on the phone and they sounded quite rude. I can only guess that it was the sales director that was talking and he kept telling our representative that he wanted assurances that he would get the check before we took the car out of town. I completely understand that the dealership wants its money, but the way they handled the situation made me feel like we were trying to run off with the car without paying. You know that they must have been pretty heated or worked up because when I was able to speak with our representative he told me, "I hope that they calm down and tell them we will get them their money." I told the salespeople later that if they would like us to wait until they got a tracking number for the check, or for us to come back and pickup the car when they had the check in hand that was fine. Eventually we were able to take the car home the same day and for the price we wanted and that is really what matters. Unfortunately, we also left exhausted and with a nasty headache.

Becky Gryder

Aug 26, 2012

After visiting two other dealerships in the area and not finding what we were looking for, Grapevine Ford had just what we wanted. Gus was great to work with and we couldn't have been happier with our purchase.

khughes2011

Aug 18, 2012

I was going in to look for my first car from a dealership. I've had other cars before, but not from a dealership. So I was worried about it, would I be ripped off, would I be pressured into buying one, would I get something I couldn't afford, the typical worries. The dealership I was at before I came here did all those things. Then I came here and Emmanuel came up and started talking to me about the cars that my mom and I were looking at in the used car lot. I looked around, found one that I really liked, a 2011 Chevy Aveo with just a little over 14,000 miles on it. Emmanuel told me he might be able to work it out to where I could afford the car, so we went inside just to hear him out to see what could be done. After sitting down and talking about it, we figured out that I would be able to afford it. This was a huge sigh of relief because I am a student and I needed a car that I can use for longer than a year, unlike my previous cars. We ended up lowering the price a little bit and trading in my car and working it out to where I was at a comfortable amount to pay each month. After that, I went in and talked to Brian (the finance guy) to get all of that and my warranty set up. He was also extremely nice and also made small talk to make my mom and me feel comfortable.Emmanuel is an exceptional salesman: he talked about his family, he made small talk with both me and my mom, he laughed with us, all those things people should do to make their customers comfortable. He is still extremely nice to me when I come in too.Brian is also very nice when I come in as well. He even offered to let me take his car to get food. I didn't, but it was a very nice gesture to offer that.The only problem I had was that the recall wasn't taken care of on my car before they sold it to me, I feel like that should have been taken care of before anyone got the chance to buy it. But even still, Emmanuel and his manager made sure that it wasn't a safety issue for me to drive it and he made sure to get the part ordered so it can be taken care of.I would definitely recommend Grapevine Ford, Emmanuel and Brian to anyone that is in the market for a car. I had a really great experience here.

ssambrookes

Aug 15, 2012

We purchased an F250 that we saw listed on the internet. We dealt with Derrick Adams and had an excellent experience. Since we had to fly in from out of state, he even picked us up at the airport! The truck was ready and waiting for us. The paperwork was started and everyone was mindful of our time schedule. The price/rebates/discounts that were quoted to us were all honored. Financing went very smoothly with Brian. We received exceptional customer service from beginning to end. We love our new truck and would recommend Grapevine Ford to everyone!!

Steve8765

Aug 9, 2012

Reid Harmon (my sales guy) was exceptional. He cut out the negotiating by offering me the lowest price out of 5 dealers in his very first email (I was internet shopping for price on the vehicle I had spec'd out on the Ford "Build your Own" website). Reid was a pleasure to deal with in person as well, he was efficient, professional, and very thorough. I also appreciated the no pressure tactics when being offered the extended warranty and other add-on services in the Finance department. Overall it was the best new car buying experience I've had in the 30 years that I've been buying new cars.

ffs013000

Aug 7, 2012

I had an exceptional experience at Grapevine Ford from the moment I walked into the door until I picked up my license plates. I am recently separated and have never purchased a car on my own. The staff made the process extremely easy to understand, gave me an excellent slur on my trade in and did not pressure me in a way that I expected at a car dealership. Trent Bowen especially stood out to me beginning with the test drive through the end of the deal. He explained the various packed available for the model I chose and had an excellent understanding of the right model based on my needs. I was also surprised that I qualified for 0% interest which I did not believe was possible!!! I would highly recommend Grapevine Ford to anyone and have actually done so after purchasing my car just two weeks ago!

kcheit

Aug 4, 2012

First off you need to hunt down a sales rep I was forced to send emails to even get a response. The experience here is like pulling teeth from a pregnant grizzly bear.Watch you back The deal is loaded on the back side.The discounts up front are great until it comes time for the trade The dealers preach BlueBook only when it is their favor(Double Edge Sword) The Quote in response that I recieved when I laid the Blue book paperwork on the desk was well Bluebook is not buying your vehicle

flyguyatc

Jul 27, 2012

First off, I was very pleased with my sales associate, Robert Miller. He helped my pregnant wife and I find the right vehicle for our growing family. He was very knowledgeable and easy to work with. I am pleased with the vehicle that we decided upon, the 2013 Ford Explorer. My issue is with the games they play to try to make money at Grapevine Ford Lincoln. I was initially quoted a price of roughly $39600 on my vehicle even after telling them several times that my budget was to stay below $35000. After haggling for 2+ hours to get the price to something I could live with, I was told that it would be just a few minutes until I would be ushered back to the finance guy, Brian Mainard. We sat there waiting for over an hour before anyone came by and inquired as to what we were doing. Once we got back to Brian's office, he pitched us 15 kinds of insurance for the vehicle, all sending the total cost well past my budget price. After I told Brian I wanted NONE of the extras he was trying to sell me, he put his sleazy car salesman hat on and "worked the numbers." He said he would keep my payments the same and offer me the extra services. I thought "great," I'm getting these services for free. Essentially he lowered my interest rate, but charged my for the price of the extra insurance, keeping my payments close to the same, but again sending the total price well past the price we had shaken hands on several hours earlier. My question is, if he has the power to reduce interest rate with the wave of his hand, which was half of what he first quoted me, then why wasn't I offered the lower interest rate in the first place? I'll tell you why, because they only care about the bottom line and nothing about helping the customer into the right vehicle for the right price. Here is the kicker! Once I got home I searched cars.com, for similar Explorers, which I had done several time while researching what vehicle I wanted. Lo and behold our Explorer was on there. I must have missed it when searching before. The kicker is that the list price on the vehicle on the internet was only $400 more than what we finally agreed upon, $4000 less than the $39600 I was originally quoted. That would have been a great starting point! I hope you have learned something from this review, I know I have. Bottom line, I will never again deal with Grapevine Ford Lincoln and Brian Mainard!

brent1953

Jul 2, 2012

EVERY THING WAS GREAT BEST EXPERIENCE I EVER HAD BUYING AN AUTOMOBILE.EVERYBODY I DEALT WITH WERE WONDERFUL, I WOULD RECOMMEND THIS DEALERSHIP AND HAVE SENT SOME OF MY FRIENDS.

Mach1Mom blue oval

Jun 26, 2012

Grapevine Ford is the most awsome dealership ever. I was looking to get a vehicle and had a really bad experience at another dealership. I was really discouraged, I was looking online and was recommended to grapevine ford so I called and was put in touch with Gus Arakelian after I spoke with Trent and David. Gus instantly new what I was talking about. He went above and beyond and its obvious that they care about the families they put in cars. I would definitely buy another car from here and will shout out to anyone that GRAPEVINE FORD ROCKS! Ask for GUS he's special in his own right and Grapevine Ford lucky to have him. Thank You so much for helping me fulfill one last promise to my dad. I did it daddy! RIP 06/23/2011

asebas07

Jun 25, 2012

Had a good experience that made me and my wife want to come again and we hate shopping for new cars. Juan was very sincere about every detail of the process. He was the big difference in making us give a positive review.

Jennbeasley

Jun 21, 2012

Had an awful experience with another dealership minutes before talking with Kevin, when I informed Kevin of my situation and the deal with the last dealership they autimatically went down on the price of a ford edge limited for me without having to negotiate!!! Drove 3 hours to pick up the edge that same day!!!! :) we were treated like royalty when we walked in! This will be my only dealership to ever deal with. They were flawless, friendly, and easy to deal with! Will definitely and have already recommended Kevin to everyone I know!

carol4christ

Jun 11, 2012

Called Trent to verify price and ask about certain features on car after seeing advertised on website. He checked car came back and verified it had window tinting and alarm along with all features listed. After I informed him I was on the way there, my husband and I drove there. Upon entering another man named Mark said he would help me and we went on a test drive. We came back in and he showed us the price $299 more then the website price Trent had verified. We were told they had to add on for window tinting and the website price had accidentally been marked a $1000 too low but they would give it to me with an extra $299. I said I wanted the price I called and verified and they just told me same thing over and over. Several people called on days to follow and they all said the same thing. It was very annoying. I felt very very bad about the whole experience.

Larry Neal

May 31, 2012

We went to Grapevine Ford to just look at F350s, however after we found the truck that we wanted and after talking to Skip Harmon, my wife and I decided to buy the truck that same day. They made us feel like we were part of their family and we will buy another truck for my wife soon. We now recommend Grapevine Ford to all of our family and friends.

JamzY

May 23, 2012

Went car shopping over the weekend after deciding on expanding the carrying space of our cross-over vehicle. After looking at numerous mixed customer reviews we took a chance at this dealer location even if it was a brand that we'd had some very bad experiences with before. What a surprise to be greeted with a smile, handshake, and a straight on walk through of the inventory. We got to drive several prospective vehicles and finally settled on something to match the spoiled luxury on our current vehicle. Price being the usual issue, their team talked us through the computation process and cleared most of our doubts. We took a step back from the original top line but still had the amenities expected. All in all a very good experience and restored our faith in the Ford brand. The deal was fair and almost a straight-up replacement for the previous vehicle. Look for Kyle for some honest customer service.

rayir

Apr 29, 2012

On a Friday, made appt to test drive a Focus. Came in on Sat. Was met by Sales person and the manager. They pulled up my history on their computer and then I was interrogated. Wanted to know why I have not bought a car from them in the past. I explained every situation. Then they told me that they wanted to know if I was going to buy a car today. I respond, I have not even driven the car yet. Talk about high pressure sales. I told them I felt uncomfortable with them and left. Couple hours later, got call apologizing for their actions and wanted to know if they can make it up to me. I said yes. Since I took the time to make appt and drive to their lot, its their turn to drive the car to my house. After a hmm and a hah, they said they would see if salesman can bring it over. Never heard from them again. I guess they like wasting my time but will not stand up to doing the right thing when they have to use their time.

KNHampton

Apr 27, 2012

I was very impressed with this dealership. Michael Lynn helped me and he was awesome. Knew a lot about the cars and was very professional and friendly. Definitely going back just for him. Great experience!

aturajlic

Apr 20, 2012

When my parents first rolled in Austin Bitner helped them out and "won them over". I came out afterwards and spoke to Austin about the new vehicles and he was very knowledgable about it. I came back on Monday to purchase the vehicle because of this individual and I will keep coming back and referring people to them.

aggiegirl96

Apr 19, 2012

Grapevine Ford is attentive, quick, and very customer service oriented. We use them continuouly for our company's business and personal needs. Skip Harmon and Josh Purdy are fabulous to work with!

mswilhite

Apr 2, 2012

Stopped in to look at an Explorer SUV. Trent was excellent to show me all the features of an Explorer of my choice and take me on a test drive. On our return, he asked me what I thought, and I shared with him my thoughts. Based upon my reply, he suggested that I look at a Lincoln MKX. He then shared all the features of the one that caught my eye, and we took another test drive. I loved it! We went inside, and after a bit of negotiation, I bought the Lincoln MKX. Trent knows his products, and he was a great guy to work with on the deal from start to finish.

SidesSteve

Apr 2, 2012

Why did I rate Grapevine Ford so highly? I just purchased a new F150 from Grapevine Ford. I went there because other dealers said thay couldn't beat the price. I'm glad I did. The sales staff and everyone you encounter is friendly and eager to help you. They saved me a good bit of money as well. I couldn't be happier with the experience of buying my truck. My old Ford had 260,000 miles on it and was still original. I'm sure I can get that much out of this one if their service is half as good as their sales department. I give them an A+++ rating and highly recommend them to anyone lloking to purchase a new vehicle.Steve Sides

chucknose

Mar 26, 2012

After all the Ford dealerships that dallas has to offer, Grapevine Ford is the best. My salesman Zachary Zida is very mature in allowing a person to purchase a vehicle without hassling and leading customers on the way Westway Ford does (a poor dealership by far and the worst experience I've had with any dealer on planet Earth). Grapevine Ford is an outstanding dealership and I will recommend them to any and everybody who wants a quality vehicle, great customer service, and be treated fairly.

paul232

Mar 21, 2012

This is my second truck from GV Ford and they treated me right on price and I am always treated as though they appreciate my business, and I like that. Josh worked to make sure I got everything I wanted on my new truck

felixjgarcia

Mar 20, 2012

The kindest criminals in town. I called to schedule an appointment to have my car looked at. I knew the struts needed to be replaced but I wanted the service department to take a look to see if any other damage had been done. They informed me that the tie rods needed replacing. When I asked for a price for each I was told $388 for the struts and $185 for the tie rods. When I arrived I was given an invoice for $971. When I talked to the representative he denied ever quoting me a price for struts and pretty much walked away. What a bunch of crooks. He offered no help or explanation as to why he would quote me one price and charge me almost twice that amount. I will NEVER go back to this place again.

4hutchins

Mar 2, 2012

A fair and reasonable price was negotiated over the telephone on a 2011 truck. Zach Ziba did an excellent job answering my questions and providing me after sales follow-up.I had two concerns with the experience: length of time to finalize the deal and interest rate on financing. Pre-owned Sales Manager Tony Gonzalez provided me a meaningful explanation to my concerns. ( if you buy on the last day of the month, you should expect some delay at the dealership. )Overall, a psoitive experience. I would recommend this dealership because they expressed genuine concern for customer satisfaction and was very helpful. They were upfront and transparent about the transaction. When errors were found, they corrected the errors immediately.

roos74

Jan 29, 2012

One of the best truck buying experiences I have had. Our salesman, Josh Purdy was great, helpful and extremely easy to deal with. They gave me a great trade in for my truck and gave me a super price on the new truck. There were no games and no problems from start to finish. If you are in the market for a new Ford or Lincoln, I HIGHLY recommend Grapevine Ford, you will not be disappointed.

Roger

Jan 14, 2012

I live about 124 miles away from the dealership and I wanted a firm price on the 2011 Ford Flex they had on line. I sent a bid on the vehicle and they added $250 to my bid and said they would honor it. When we arrived they were ready for us and had the vehicle clean and serviced. They were able to get me a good interest rate and all went well. Overall a great car buying experience.

Disappointed

Jan 13, 2012

I was told by the sales manager I could put down $500 to hold a vehicle for three days. The third day I called back to purchase the vehicle and they had sold it. My money was credited back but this was a very unethical way to treat a customer. Stay away from dealers who don't keep their promises and honor their word. I will never do business with Grapevine Ford again.

draymond2

Jan 6, 2012

We purchased a pre-owned F350 with low mileage and in great condition. Initially we were interested in purchased a new vehicle, but the sales staff found this pre-owned truck which we are very happy there. Even though the dealership was busy on the Saturday afternoon, were treated in a professional but friendly way by all the staff. The atmosphere was friendly and all our needs were met. We would certainly recommend this dealership to our family and friends. We live in Buda, Texas and we could not get this good of service here. Thank you Terry and Derrick!

sbc999

Jan 4, 2012

Cameron Martin(Sales)and Skip Harmon(GSM) provided great support and made the sales experience enjoyable and hassle free. Cameron was personable, attentive, and focused on the relationship versus being "pushy" for a sale. This made the decision much easier for me. Skip's deep knowledge of Mustangs gave me great confidence and would give any Mustang buyer the confidence needed to purchase from Grapevine Ford. Cameron and Skip devoted considerable time with me(despite it being 12/31 and a crazy end of year sales day). Juan Medina provided a hassle free financial experience. Lastly, and notably, Jesse Garcia (Service) provided great post purchase support by attending to everything I needed(post purchase items) with my Mustang.

dizzilizzie75

Jan 3, 2012

All of the people I worked with were extremely friendly and very helpful. They even made me laugh, which was a nice change from my previous car buying experiences. Everyone from the front receptionist, to the finance guy was very helpful and positive. I will definitely rate this as my best car buying experience ever.

kimmilligan

Jan 3, 2012

Very disappointed in this dealership. While the staff was friendly and we agreed on a price it was all for naught as then they tried to high pressure us into financing with them. In fact, they told us that if we didn't fill out a credit application the deal was off. We promptly left the dealership and headed straight for 5 star ford, purchased the same vehicle and are very happy. P.S. no call ever from Grapevine.

Markus

Dec 24, 2011

Made the long way from El Paso to Grapevine to buy a new car and it was definiteyl worth it. The guys/girls did a realy great job, and took realy good care of me. Just one example...forgot something in my trade-in and after a call i got it back by mail within the next day.

Satisfied Customer

Dec 22, 2011

I left one dealership because they would not look at my trade in before I found the car I wanted, even though I told them I knew exactly what I wanted. I called Grapevine Ford and told them I wanted them to look at my trade in as soon as I got there to get the ball rolling. They said they would and they did. I dealt with several different people in the process, all of whom I was very pleased with. No one twisted my arm or put the "hard sell" on me. I got what I wanted at a good price and a fair trade in value. I definitely would go back here, even though I had to pass up at least 4 other Ford dealerships to get there!

texasmustang65

Dec 19, 2011

Great dealer to work with. All of the sales staff was very friendly. At no point did I feel like I was being pressured into the sale. I will be going back to Grapevine Ford to buy my next car.

jamesraby

Dec 18, 2011

Absolutely the best buying experience ever! Even though I dont live in the area I will definately be making a road trip next time I get ready for a vehicle purchase!!!

Fred Guerber

Dec 17, 2011

I went to the dealership because of a search I had done on the internet. I was pleased to see that they treated me with the service I expected and got the deal I had researched.

moneymercenary

Dec 12, 2011

From the first email to the first phone call to driving off the parking lot the quality of work done grapevine ford in getting my deal complete was first class. I highly recommend using their website to research your purchase. The quality of the experience was first class.

Spivins

Dec 6, 2011

Bought a used car for our daughter. GREAT service, great SAFE car and a great deal! Will be back in 9 months for another new car.

Steve

Dec 4, 2011

This was the BEST experience buying a new vehicle I have ever had! From not being stalked by sales people upon arrival in the parking lot to the final check out (including the finance folks) was a pleasent and unique experience. My hat is off to Reid Harmon the internet guy;No B.S., answered ALL my questions,even some dumb ones and a couple of trick ones.

jfieldhouse2

Dec 3, 2011

I have now have purchased two vehicles from Grapevine Ford and they continue to provide excellent customer service in both sales and service. My first vehicle purchase,for my wife, was very specific. Grapevine Ford searched for days to find the exact car my wife wanted and found it in Kansas. They went out of their way and drove a long distance to meet our needs, thank you Sales Manager, Skip Harmon for your efforts! My next purchase was for myself and again I was pleased with my sales experience. I came into Grapevine Ford looking to lease and was unsure which vehicle would best fit my needs and my budget. I worked with Internet manager Reid Harmon, who ran numbers on several different vehicles and also gave my the opportunity to take two vehicles to my home as well. I ultimately chose a vehicle that satified my needs and the staff at Grapevine Ford made the entire process seemless. I will continue to bring our cars to Grapevine Ford for service and would definitely return for our next purchase.

TX52G

Nov 26, 2011

We recently bought a new 2011 F-150 from Grapevine Ford. The majority of the deal was handled via the internet. They gave us a good deal on the truck, and a good price on our trade. They did try to sell us an extended warranty, we said no. And that was the end of it. They were not nasty about it. We had no problems. We dealt with Josh.

Rottozip

Nov 14, 2011

I started the morning at a GMC dealership test driving their trucks. I drove up the street to Grapevine Ford where I test drove the V6 with Gus and the V8 with Jesse. I was sold on the V8. I made a decision without driving to my next stop, the Dodge dealership. Jesse, my sales rep, is a very knowledgeable in his sales approach due to his technician background.Satisfied Customer,Raul Martinez

dalva

Nov 12, 2011

The saleperson treated me like a person instead of jsut another number. After a few cars we tried, we finally narrowed the search and selected a used car. We ran into a few problems with getting papers sign in the finance office. I was able to take the car home and come back to sign papers. The finance officer was then able to find a better rate than we orginally thought we would have signed.

dbranson

Oct 29, 2011

Purchasing a vehicle is not a process I enjoy. However, Daren Lewis made it as easy as possible along with David Gower. I didn't feel pressured at all. I did have to wait almost an hour before getting into the finance office, however I understand she was helping a customer who was taking longer than expected. My suggestion would be to maybe have another finance associate available. Overall, my experience was positive and I would DEFINITELY recommend Grapevine Ford for your next vehicle purchase. Their customer service was outstanding!

shaun1979

Oct 24, 2011

had a great overall experience!! will go back for my next purchase and will recommend grapevine ford to friends and family on there future purchases.

Lookin'

Oct 20, 2011

Looking for a new car and was on the fence about a 2012 Ford Explorer. The salesman was very helpful and low pressure, but when I wasn't ready to purchase that day the manager, Trevor, treated me like dirt. Walked out and never looked back. The dealership looks nice, but sales management could learn their manners.

okpappy

Oct 16, 2011

Very friendly salesman and finance department. I exchanged several emails with the salesman before driving over 200 miles. The truck was exactly as described and shown on their website. Price was exactly as stated during email exchange, no bait and switch like other dealers. The finance department was very friendly and professional, they went over the contract to make sure it was correct. Signing documents took a few minutes and I was out the door with the truck I wanted. Although I will probably never use their service department the staff there was very friendly and knowledgeable. I'm trying to talk my mother and sister into buying a new vehicle from Grapevine.

swkimbrel

Oct 13, 2011

This being my first time to shop for a truck online, Grapevine Ford made it incredibly easy. I looked at several websites and all of the websites that I went to, with the exception of Grapevine Ford were painfully confusing.Grapevine Ford's website made it easy and they provided lots of pictures of the vehichles so that you have a good idea of what to expect when you actually do go to test drive the one you are interested in.I would recomend Grapevine Ford to anyone looking to buy a new or used car.

Cplair

Oct 5, 2011

My experience with Grapevine Ford began a bit rocky to say the least, however; Derrick, Lance and Skip worked diligently to ensure that I was satisfiedand my needs were met. The finance department was also a pleasure to work with. I would recommend this dealership to anyone in that market.

rlawson23

Sep 26, 2011

My experience with Grapveine Ford was pleasant and satisfactory. I would recommend this dealership to any of my friends. I enjoyed working with my sales representative, Ken Enos. He was very professional, nice, and enjoyed getting to know him. I look forward to stopping by the dealership if just for car wash to catch up with the salesman.

Doubletree DFW

Sep 21, 2011

Appointment was made for new tires to be purchased and mounted on one of our hotel vans at 9:30am on Monday Sept 19. Later the service rep said he was not sure if it was supposed to be Monday or Tuesday. Documentation shows otherwise. A call received that afternoon (Monday) stating that "someone sold the tires out from under me over the weekend". The representative promised that the van would be ready on Tuesday. This did not happen and no telephone call to advise of delay or reason(s)was received. No answer to a call placed to the service department at 4:45pm Tuesday. Two calls prior I was disconnected! I left three (3) messages (two on Tuesday and one this morning, Wednesday) for the General Manager to please return my call to discuss the problem. As of now 12:30 pm Wednesday no return call or any other call has been received. This van is used to shuttle hotel guests to and from the airport and local businesses. Its? absence affects our guest service which we seem to hold to a higher standard than this dealership does.

jenamend

Sep 12, 2011

Grapevine Ford had amazing service, the staff was great and very helpful. A month later we came to the same salesman when we needed a car and there have been no problems with wither vehicle.

jrw0227

Sep 6, 2011

I came into Grapevine Ford with the intent of buying a vehicle. I didn't need much help being persuaded which vehicle I should consider. Unlike most cars salesmen, James understood this and basically let the car speak for itself. He was respectful of my position in regards to buying and never tried to force any unwanted pressure on me, or my fiance. The only situation that arose was in regards to financing. This is where David handled the transaction tremendously well. We got the vehicle we wanted at the price we were comfortable with. My transition into the "Ford Family" was made infinitely easier by these two employees of Grapevine Ford. I will be coming back, and sending more business their way.

vbreck1

Aug 9, 2011

I rated this dealer very high due to the consistent attitude of it's employees towards me. I found them concerned and good listeners who wanted to say "yes" to my needs. When they couldn't meet my requests, they worked hard to find an acceptable (to me) compromise. At each stage, I was asked what they could do to enhance the experience.More importantly, this attitude has continued after the purchase. I'm pleased with the dealership and I would recommend it to my friends.In the way of disclosure, I am not affiliated with the dealership in any manner other than a customer.

tjurkoshek

Aug 3, 2011

Grapevine Ford ROCKS! It has been 11 1/2 years since I have had to buy a vehicle and I was really nervous about the whole experience. The employees at Grapevine Ford, Chaz Gilmore, Josh Purdy, Skip Harmon, Tommy Lee and Taylor, were extremely patient with me. They went over everything with me in detail and made me feel very comfortable. I LOVE my new car! If you are in the market for a new/preowned vehicle Grapevine Ford is definitely the place to go. If you don't live close to Grapevine Ford it is worth the drive. It is the "Ultimate" car buying experience. You deserve it!

EReynolds

Aug 1, 2011

We purchased a Ford Mustang at the end of June. There were a few kinks in the process to iron out, but everything we were promised was delivered. The car works great and the price was good.

Radsaph

Jul 31, 2011

We were really pleased from the experience start to finish. It was a great friendly environment. Everybody seemed to care from the Front desk to the car cleaners. I got a great price on my 2012 Mustang.

HZZ

Jul 28, 2011

Awesome dealership. We are usually pretty skeptical about car dealers but the guys at Grapevine really took care of us. My husband was very specific in what he wanted and what he wanted to pay. Josh Purdy and Jesse Garcia took great care of us and got us in and out in no time. They both were honest, respectful, and courteous. My husband can be a real handful at dealerships and they dealt with him great. Answered all of his questions and even put up with his craziness. So very happy with our experience that we will definitely be going back when I'm ready to get a new SUV.

mosfet

Jul 7, 2011

I had a great, no-hassle new-car buying experience at Grapevine Ford with Josh Purdy and Skip Harmon. I was treated with great respect, shown every courtesy, and every question answered. I was very specific in what I wanted and Josh Purdy bent over backwards to get it for me. I've had no real issues with the service department. I took my car in for a malfunctioning fuel pump module - covered under warranty. There was a breakdown in communication at one point that led to some problems in getting my car serviced in a timely manner. I was pretty hot about everything, but Marc Anthony, Assistant Service Manager, made my vehicle a priority, handling my problem personally until resolved satisfactorily, and got me back on the road with as little inconvenience as possible once the issues came to light. I don't expect perfection, but I expect responsive customer service when problems occur. I felt I got that, and will still continue to have my vehicle serviced at Grapevine Ford.

vkvogel

Jul 6, 2011

VERY STRAIGHT FORWARD WITH PRICING AND SELECTION OF AVAILABLE VEHICLES. INFORMATION ON THE FINAL DEAL WAS THE FIRST INFORMATION GIVEN. THERE WAS NO BACK AND FORTH FROM SALES TO MANAGEMENT TO SALES IN ORDER TO DETERMINE THE FINAL DEAL. EVERY THING WAS HANDLED IN A FRIENDLY AND FORTHRIGHT MANNER. TRIED TO BEAT THE DEAL ELSEWHERE BUT WAS NOT ABLE TO DO SO. WOULD HAVE SAVED TIME TO CLOSE THE DEAL AFTER THE FIRST VISIT.

cjb122

Jun 9, 2011

I have no problem with the vehicle. Very dissatisfied with the warranty option. It was the only one I was offered and it was the one I purchased. I wished they would have told me about http://www.fordwarrantys.com/ before I signed the papers. I probably could have made a better choice for myself. This is what makes my "Overall Experience" bad.

Johannas

May 24, 2011

I knew exactly what we wanted.I had an appointment with Chad the internet sales manager.He showed us all of the different options that the new Ford Fusion had to offer.Chad was an exceptional sales rep he gave us the space we needed to make our purchase decision.Chad did not attempt to upsell our initial desision.Once we made the decision Chad explained all of the features and how to operate the Sync system to my wife.The next new Ford car or truck we purchase Grapevine Ford will definately have the first shot at our business.Johannas Andersen

paigemayeux

May 12, 2011

I came in only to "shop" for a 2011 Explorer, and left, the proud owner of one. However, Jeff Biederman had to search a several hundred mile radius to find the color, tow package, moonroof, etc that I wanted and found ONE in Texas. It was delivered 2 days later, as promised, and I love it!!!! I was impressed with the entire sales staff and Tracy, in the finance department, was very informative and efficient. They were all upfront and honest, and being a single female, that is always much appreciated.All in all, a very good experience!!

lctw

May 2, 2011

Awesome personality and he listened to what our situation was and what our interest was and understood the need for my daughter.Great job working with us so quickly to get a vehicle during such a rush moment and situation. The only thing that took awhile was getting back to finance but that's understood considering the day and the amount of people there purchasing vehicles.

kgoodinmitchell

Apr 14, 2011

We had a great experience. thought we could not would not be able to trade cars due to a long term lease. However, Bubba worked to get a great deal for us. We were so unhappy with our other SUV, but our new MKT is wonderful. perfect crossover for us. the past week has been so nice, not climbing, no cursing, no getting hurt on the car. my drive to and from work is so smooth. Thanks Bubba.

Poney45

Apr 13, 2011

Found my car online made an inquiry got a call back went in met with Jesse Garcia went over the numbers and made a deal got my car and fienanceing done in less than 2 hours great guy's this is my second car from Grapevine Ford and wont be my last go see them youll be glad you did

arlene_salazar

Apr 12, 2011

The sales experience was great!! It took some time for the loan team to get the loan we needed and the car we needed, but they worked hard on helping me with the deal. I'm very pelased with the service and the sale, and most of all, I'm very pelase with my vehicle. Thank you so much!!!!

stevengar

Apr 7, 2011

Great place!! Curtis spent a lot of time working with us and our situation and get us the best deal possible. They were very friendly and always made sure that the car we were getting is the one we wanted. They were very patent and courteous to us. Awesome place.

larry

Apr 3, 2011

Grapevine Ford was referred to me by a colleague and I checked several dealerships prices and Grapevine Ford matched the price of the lowest one I had checked plus they had the exact vehicle that I wanted. Once we got to the contract it was simple. I walked out with 2 trucks that day!

jared.dorman

Feb 22, 2011

I can only speak for my experience, however it was a very good one. The total opposite of what you hear about the stereotypical car dealerships, which I experienced before going to Grapevine Ford. My sales agent Terry was extremely helpful and not pushy, they would have rather helped me find what I was looking for than make a sale that day, and they did that. If they dont have exactly what you want on the lot they will find it for you. Financing did not take long at all even tough I was pre approved. Hands down great experience, low pressure, very helpful, as well as accomodating. Grapevine Ford has earned a customer and I am sure I will be back and certainly reccommend them to anyone. They are the exact opposite of how you think a car dealership will run.

larryinredpickup

Jan 17, 2011

Gravevine Ford Employees were very helpful and friendly. Chad (saleman) was very professional during the process. He was very quick on returning calls and E-mail. The time in the finance office was very quick and he was very friendly and helpful. It was a pleasure to buy the truck at Grapevine Ford.

adfarris

Jan 4, 2011

Josh got to the bottom line price quickly and completed paper work in a professional manner. He also had great knowledge of rebates and financing options that greatly aided in decision making.The business office was competent and very professional. Both contributed to a better utilization of my time.

leej63movedtoga

Dec 12, 2010

I don't usually travel 876 miles to purchase a new car but Grapevine Ford offered such a compelling deal I decided to purchase my car there. It was a combination of outstanding pricing and customer service/follow up that ultimately led to making the decision to purchase my Ford so far away from home. Taylor Dewitt (my sales rep.) was diligent in following up and answering all my questions and concerns such that I felt comfortable enough and trusting enough to fly to Grapevine to purchase my 2011 Ford Mustang GT. Taylor picked me up at the airport and within a couple hours I was on my way home in my new car. You can't imagine how pleasurable it was to make that 14 hour drive home knowing I got an amazing car, from an amazing dealership at such an amazing price. Thanks to everyone at Grapevine Ford for making the trip worth it!

kresimircuic

Nov 22, 2010

Hello Reid , I'm Kresimir , Marijan's father . With this e-mail I want to Thank You for all effort that You and Your stuff made to satisfy my son and to make him happy .You understand that Marijan was very excited about this Race red Mustang . He dreamed about this car for tree years and finally when seemed that dream come true - we all found that there is a problem . Maybe this little problem was not a big deal , but you know how heavy his feelings about that were. This Mustang is his first car ever and You can understand his reactions and emotions .I must to tell You that everyone can be professional and nice when the tings going just wright . But I appreciate much more professionals who knows resolve a problems on the way. That is strength of Grapevine Ford . People like You .Proof of this Grapevine Ford strength and highly responsible staff is that Marijan leave Your dealership with big smile on his face , the happiest ever in his life .At the end , I hope that we will meet in person some day , maybe in next two years if You will come in Europe ( You said to me over phone that You make some plans about ...)So , if You ever come somewhere near Croatia , please contact me or Marijan and we will be happy to meet You and show You our country . Thank You very much once againGreeting to Your wife and son KRESIMIR CUICGortanova 18PULA , 52100CROATIA

jason webb

Oct 25, 2010

I was looking for a used truck and wanted to only spend 9000 cause that all i had. Wanted a good truck for that price terry worked hard and did his best to get me to buy the truck. Terry did a good job working it out with his boss to get me the best deal possible. He is a great and wonderful person to have made a deal with on my truck. i am very pleased with the service i got thanks so much terry.

saileen

Oct 16, 2010

I stopped into this dealership based on a friend's recommendation, and ended up making a deal on a used car for my son. Everyone was friendly and they worked hard to come up with a deal that worked for both of us. When they had a problem getting a part needed to pass the inspection, they offered additional services to make up for the inconvenience. They also delivered the car right to my door - I haven't had such a great experience in a long time.

jacqueline

Oct 15, 2010

Terry Lyon took great care of me from the start of the purchase thru the end where the car was serviced. He kept great communication thru out the whole process and was extremly helpful. I walked out with a great car and a great expierence. I would recommend both Grapevine Ford and Terry to anyone.

mskifli

Oct 14, 2010

sales effort to retain me as a long term customer both for new car sales and service was excellent. great job done by all. curtis harvey and skip hammond made it happen. greatly appreciate their efforts on my behalf.service on 2009 escape was the prime key for buying a new vehicle.

nic stevens

Oct 13, 2010

What a wonderful car buying experience! Dennis, David and Jeff were extremely friendly and courteous. They were attentive to my family's needs and made us feel comfortable throughout the entire transaction. We felt that they were helping us buy a car rather than just selling us a car! The entire transaction went smoothly and efficiently. We enjoy our new Fiesta and thank Grapevine Ford for a very friendly and professional experience!Nic Stevens

keyflee

Oct 8, 2010

Shawn Baker is theemployee i dealt with at Grapevine ford and he was beyond helpful and also made the car buuying process easy and fast he was recommend to me by my mother and she was right i have only positives for my car buying expirience all the way to the chaeck up calls and new car owners dinner. buying a new car can be filled with waits to hear from banks and lenders and the process was made easy at grapevine

faisalkeen

Oct 6, 2010

Tony helped from day 1 when I walked in to buy my Mustang. He got me a great price on the kind of Mustang i was looking for and accommodated my requests with no hesitation. Jason and Ben in Finance went the extra mile and put in 110% to get my car financed despite the few hiccups I came across. All in all I have never had such an experience at a dealership before. They really took care of me and I will recommend them to everyone I know.

TravisNixon

Sep 29, 2010

Grapevine Ford is #1??Shawn Baker and the entire team at Grapevine Ford went the extra mile when we bought our Ford F-150. If you are in the market for a new or used vehicle go see Shawn and the Grapevine Ford team. They make the process easy and explain everything to you. I highly recommend Grapevine Ford! Thank you Shawn Baker. The Nixon family.?

jpolanski

Sep 27, 2010

great place friendly service and overall buying experience was phenomenal shawn baker is a first class salesman who makes you feel comfortable with the buying process he is personable and very easy to talk with i would highly reccomend him in the future

mtaylor187

Sep 24, 2010

Campbell Smith was awesome to work with. Would highly recommend him for new or used sales. He made the purchase process easy. We had a small issue with the vehicle after the sale and he promptly got the minor issue resolved. Thanks for making the purchase a pleasure!

rehorn

Sep 24, 2010

The sales staff called/emailed us promptly after we emailed them about purchasing a new truck. They made sure we knew that they were interested in our "complete satisfaction." Everyone in the sales staff was very professional and friendly.We got a great price for our trade-in truck and for the new truck. We didn't have to drive all around town checking other dealers' deals.Tracy handled our finance paperwork efficiently and answered all our questions. Our new truck was detailed and delivered quickly. The service area looked clean and professional.

gretwood

Sep 21, 2010

My 2009 Ford Flex was truely a "LEMON" and I had enough with the car and all the endless repairs. I contacted Chaz Gilmore and expressed my feelings about my 2009 Ford Flex and he put me in touch with Skip Harmon. Skip and his father Reid were great to work with. I am now very happy with a 2011 Ford Flex and will be a repeat customer in the future.

norott

Sep 21, 2010

Shawn was very attentive to our needs and helps us complete a deal on a new Fiesta. Thanks to all the staff at Grapevine Ford who helps us buy a new car with no pressure. We will definitely let everyone know that Grapevine Ford is an easy place to buy a car with a great staff to help.

tstewart2010

Sep 20, 2010

I recently moved to Texas and needed to buy a new car upon my arrival. When I called the dealership and told them I was flying in and I would take a cab to the dealer, Shawn came to pick me up. The next week when I flew in for the final time, Shawn picked me up again and walked me through all I needed to know about my new truck. He went the extra mile to make sure everything went well in a time in which I was moving and had many things going on.Thanks to Shawn and the dealership.

Frank Pryor

Sep 19, 2010

I am 71 years old and my wife is 64. In our adult years we have purchased many cars and pick-ups. We have dealt with car dealerships in Nebraska, Oklahoma, and Texas. Our dealings with Grapevine Ford has been the best experience that either of us has had purchasing a vehicle. Everyone we dealt with was helpful, knowledgeable,courteous, plus they made it a fun experience.

boldinds

Sep 17, 2010

My lease was up on my 2006 Corvette so I was looking for a car that was equally as fun to drive. I stopped into the Grapevine Ford because it is close to my house. I had called earlier and met Jessie Garcia on the phone. I met him in person and we started the process. At first we were miles apart. I was beginning to leave and he says to me "what do you need to make this happen". He worked with me for a few hours over the next 2 days to "make it happen", even though I changed my mind on the style of car I wanted. I drove away in my nice new black 2011 Mustang 5.0. I am very happy with the total experience. I will do business here again

boldinds

Sep 16, 2010

Jessie worked wtih me over 2 days to complete the sale. At no time did I feel any pressure. He wanted to work with me on all issues, finance, cost of the new car and my trade. It was a good experience. The finance process was very well done, they even filmed it for both our benefits.

reedadpm

Sep 8, 2010

Terry is very personable, a good listnener and no pressure sales. He works very hard at trying to fine the best fit for your needs. We were very impressed and please with his attitude and the service. He is a great assest to the company and I will recommend friends/business to him and your dealership. Tom the finance guy was very informative and worked the best deal he could find with superb cost savings!! Thank you for your excellent service. Respectfully, The Reeds

UH1H

Sep 8, 2010

I tried at length to get a straight forward quote on a new vehicle and was given the old "we only have one at the low advertised price...blah...blah." Thru numerous emails they would change their tune on the avaiable discount which was very frustrating. When I buy a car, I want the best price up front....period! So I email several local dealerships and request a quote. The one with the best price and honest answers wins my business......that was not Grapevine Ford.

lamiller

Sep 4, 2010

I gave them this rating due to the fact that we were made to feel like part of the family. We purchased from Five Star Ford for many years. We had purchased 13 cars from five star and had been treated very well but in July we went in and was made to feel like our business was not either good enough for them or they just did not care to make the sale We had also been looking to purchase an F150 from five star but they just did not seem to want to work with us. We went to another dealership in Grand Praire and tried to make a deal they got real close and even called us back several times that day to try to get us to come back because they wanted to make the sale. We told them we wanted to go back to five star due to they had been so good to us and we felt loyal to them. When we went back they really had no interest in making the sale they said we can not make the numbers work they would not even get close to what we were asking. So we left and did not purchase. At that time we told Justin Compton at five star when you get the 2011 mustangs in we wanted him to call us so we could come and test drive one because we were interested in one. We never got a call. So for my birthday in July we went looking at Grapvine Ford and they had them in and we drove it and we loved it so we sat down with them and began the process. They worked to get the numbers right and even threw in extras so we decided it was time to move on since five star was not interested in our business. THANKS GRAPVINE FORD!! I LOVE HOT ROD SALLY!!!

davidhicks

Aug 31, 2010

I purchased a new F150 and ordered leather seats to be installed by the dealership. I asked that the leather match the stone interior that was from the factory. When the leather was installed, I was disappointed that it did not match the rest of the interior trim. It was light grey and the rest of the trim was tan. I waited a few weeks to see if the mismatch was more my pickiness or if it really did not look right...When I took the truck back in, Skip Harmon, sales manager,immediately saw that the new leather was not a good match and he had it replaced. The dealership did in fact order the correct "stone" color leather, but we all realized that the after market "stone" does not match the Ford installed "stone". Grapevine Ford did the right thing quickly and without hesitation when they could have either delayed the action or decided not to do anything. They deserve to be rewarded with future business.

CMcCartha

Aug 29, 2010

Purchased a 2005 F150 for my son two days ago. It took the service department 2 days to make ready the vehicle. I went to the service department to inquire on the status and why it was taking so long and I was told that they had so many vehicles to process. I specifically asked if there was anything wrong with the truck and received an resounding no.Today it will not start. The anti theft makes a clicking noise and the light blinks on and off. I feel duped by all. I will notify Grapevine Ford on Monday.I will update this site and all blogs related to Grapevine Ford and Ford products upon the course of action by the dealership. Hopefully they will live up to the glowing reviews on this site.Cameron McCarthaGrapvine

bdan47

Aug 28, 2010

This is the only time I have actually enjoyed buying a truck. No hassle of any kind. I found the truck on their website and the price I was given was the lowest of any of the dealers in DFW. Reid Harmon is a man of his word and takes care of his customers like they are old friends. Thanks for the experience.Bill Daniel

emelton

Aug 21, 2010

Jesse Garcia was my sales person and Skip (sorry but I cannot recall his last name) was the sales manager handling my transaction. Both were very helpful and cordial and I believe I received the best deal I could on my new F150. Jesse even removed the hardwired radar detector from my trade for me. After driving I am sure what seemed to Jesse practically every truck on the lot, I finally settled on a Lariat. All in all, I am completely satisfied with the deal and look forward to driving my new truck for years to come. Also, Tom in finance was extremely courteous and quick to close the transaction. I appreciated everyones "no pressure" approach. Great job!

gsprattling

Aug 19, 2010

Jesse and the staff at Grapevine Ford were very cordial and helpful. This was the second vehicle I purchased from Grapevine Ford in the past 9 months, and the helpfulness of Jesse was exceptional. The price of the vehicle was well below any offers from other dealerships in the area, and I didn't have to go through any pressure sales presentations in the finance office like I've heard about and been through in previous transactions.Bottom line, Grapevine Ford works hard to *EARN* your business and they deserve it!

Rayford Hamil

Aug 17, 2010

I wanted to update my F150(2002) with a 2010 model. Ken gave me a test drive and I liked the performance. When I came back Rae helped me pick out the unit, color, and all the bells and whistles I wanted on the truck. They both were very knowledgable on the trucks. There was no pressure, just answered my questions. We then went to pricing and trade-in part of our meeting with Rene. He was very helpful and we got to an agreement on the figures. My only negative experiance was over an hour wait to sign the papers. I realized it wasn't really their fault. They had so many sales that day and were working as fast as possible to clear each with the same care they gave me. Each of the personnel I worked with were caring and thoughtful. I have recieved at least 3 phone calls making sure I was doing ok with the new truck. This is the best experiance I have ever had with a Dealership. Keep up the good work! Rayford H.

shotcallertx

Aug 13, 2010

I found exactly what I was looking for when I purchased my new Ford Taurus. Troy Pace was an excellent sales professional and I would recommend him to my friends in the future. I had a great experience at Grapevine Ford and will return on my next purchase.

RLEONARD

Aug 10, 2010

Very friendly, answered all my questions. Allowed me to test drive the vehicle over night.Stayed in touch thouhout the sales process. Worked to get the price where I wanted it.Spent extra time going over the features of the truck and setting up the Sirrus radio account.Overall and excellant car buying experience.

dpage

Aug 9, 2010

Working with Robert and his no pressure attitude was refreshing. He took his time with us, educated us on the different options. He and Renee worked with us to get the best vaue for our money. So much so that we walked out of the dealership that day not with one but two ford focus's. The dealership was very user friendly. All the staff was wonderful. Robert guided us through the process with ease. Thnaks Robert!!!

JerryGooch

Aug 9, 2010

We went in looking for a good used ford focus. We were able to get the one we wanted and trade in our used suzuki verona that we were upside down on for a second ford focus. Tony gave us a good deal on the 1st and 2nd car and our payments are lower now. They worked with us on all fronts. We are pleased with the cars and our payments. Although our salesman Patrick was new, he was knowledgable and helpful.

deecal

Aug 7, 2010

We had ordered a truck from grapevine ford, and we were happy with the overall experience. Curtis Harvey was very helpful, and Jeremy Bounds in finance was awsome. Yes we would purchase from Grapevine Ford in the future. So far we are very pleased with truck.

ntdennis

Aug 7, 2010

I was shopping for a Mustang and went to Grapevine Ford on a Saturday at about noon and walked out with a 2010 Mustang around 1:30PM. In my mind a Dealer should be rated on how fast the sales person can sell me a car and Grapevine is one of the fastest- great job Grapevine Ford!?

kelleymorse

Aug 5, 2010

I recently purchased a 2003 F150 truck from Grapevine Ford. Even though I had multiple problems initially, the dealership did a good job of making sure the truck was fixed and I was happy. Jonathan is a great salesperson. He is very nice and easy to work with, and I never felt pressured. Tony Gonzalez oversaw things when I had problems with the truck, and he went above and beyond to resolve them. In the end, I was pleased with how they handled the situation and appreciate the level of customer service they provided.

brandihays

Aug 3, 2010

I was very pleased with my overall experience with this dealership! Everything went smoothly even though I had a complicated situation. My husband, who is military, could not be with me to go through any of this process. To make all decisions, I had to call him and wait for answers. But, my sales person, Jonathan Bray, had great patience and was a joy to hang out with in the mean time! Everyone I dealt with was great to work with. I had gone to several other dealerships within the week and was completely sold on this dealership from the employees to the deals they offered on my trade in and my purchase! I would highly recommend checking out Grapevine Ford! I will certainly go back for any future deals!

jerrollavoie

Jul 21, 2010

Was just a lazy Saturday and was in the area so thought I'd stop by and see what I would get for my 2001 F-150 King Ranch. Truck was in great shape but I just didn't need a four wheel drive anymore.Got a great vehicle and a fair deal. Jonathan Bray was a great salesperson.

Rhonda1957

Jul 16, 2010

To Whomever it concerns; It was my pleasure doing business with Grapevine Ford. From the time I walked into the dealership the receptionist was pleasant, courteous, and efficient through the negotiation process with Troy Pace who was personable, cared enough to inquire about the type of music I preferred and played during wait times which is soothing and effective, to the finance people who treated me with the utmost respect. I never felt pressured or like my wishes were not being heard to move a vehicle that I did not care for. They gave me exactly what I wanted in a reasonable timeframe. My overall experience with Grapevine Ford was above satisfactory. I will look forward to continued business with your dealership.Sincerely,Rhonda R. Cyprus

sblillard

Jul 15, 2010

This is the 2nd time I have purchased a truck from Mr. Harvey. His knowledge of the 2011 Super Duty was very helpful when ordering my new truck. He patiently worked with me to work through the ordering process as I put together the truck package I wanted. He kept me up to date on the progress of the order & delivery date. He was very helpful with the final delivery. Working with Mr. Baty was a very pleasant experience. He explained all the finance options and guided me to the option that best fit with my situation.The overall experience was very pleasant.

Big Red 2

Jul 14, 2010

Grapevine Ford in Grapevine, Texas met all of my expections as a dealership. Sales people greeted my husband and I as we walked from our vehicle to the entrance door.We were ask "How can I help you?" All sales people were busy. Taylor DeWitt was the first sales person to come and talk with us. He was friendly, courteous, and knowledgeable. We knew that we where in good hands. We trusted him and his advice.After learning the type of vehicle and price range that my husband and I were interested in, Taylor took us outside to select the color vehicle and take a test ride.Back at the dealership, we checked out the Extended Cab vs the Crew Cab of the Ford 150 XLT. The Crew Cab had a better backset floor area for carrying my golf bag and other boxes that we need to haul.Taylor was able to get the pricing within range of what we thought was a good buy.We continued through the buying process. Drove home the happy owners of a brand new Ford 150 XLT Crew Cab, Candy Red pickup.Thank you,Carolyn J Dorsey

Gary Kelley

Jul 1, 2010

Grapevine Ford in Grapevine Texas takes a different approach to selling cars than what I have encountered in the past. I have bought a lot of cars in the past 40 yrs and can honestly say that each of the previous experiences had a common thread. That thread being an attempt by the dealership to convince me to adjust my budget to the price and payment requirements generated by the dealership. Not so at Grapevine Ford. From the salesman, finance agent to the sales management staff a group effort to pull out every stop in the process to accommodate my budget, not the dealer pricing. My firm budget established was never questioned nor were my wife and I made to feel embarrassed or uncomfortable about holding within our budget. Thanks Grapevine Ford for listening to the buyer and meeting their needs and not pursuing your own.

austin77

Jun 1, 2010

Was at that the dealership for an hour and a half before I even got the price on the vehicle I was looking at (rule of thumb, if you're in the business of selling you might want to know the prices). The price once i did get it was extremely high. After haggling for another 2 hours i got them down to what they called their "absolute lowest" price they could do and we parted ways from there. I had a friend call the next morning inquiring about the same vehicle and they gave her the price I had just spent 3 hours to get right off, over the phone. The manager informed me before I left that these deals dont come along very often. Turns out they do, I bought one a day later. It was newer, nicer, fewer miles, certified and less money. Thanks Grapevine Ford for not selling me a car... Your the best!

huskers5

May 16, 2010

THE MOST AWFUL experience we ever had buying a used car! Agreed to terms (actually was paying full price), was told the car was ours and the salesman, James, put the keys in my son's hands- saying it's a done deal. We were paying CASH for 97% of the vehicle but needed to finance the rest... We were 110% honest upfront. They kept telling us... It's a done deal. After 4 hours in their dealership, they changed the terms in the finance office...yes, we were pissed, yes we raised our voices a little to the finance guy. His response was...well i didn't tell you that. He was trying to make us finance 55% of the vehicle at a higher interest rate than agreed on for almost double the amount of years and he didn't see any big deal with that. Then when we told him we were told and agreed to these other terms, his response was... "well that's not what I said. I'm telling you this." My husband asked, well isn't this all Grapevine Ford?" Aaron acted like it was only him and we were starting all over in a new deal. We were told there was almost a year left of the warranty, come to find out that wasn't true - no factory warranty left. So what good was it to talk to the salesman and his manager and waiting for 3.5 hours before we finally got to talk to the finance guy if it all changes when you get into his office. No one had any accountability to what they said. What a joke, and was your typical used cars salesman crap! I'm letting all my friends know of my personal experience because I dont believe businesses should be allowed to operate like this. I was nice until waiting 4 hours and finally seeing the guy who we agreed to the original terms with. We told him nothing he said was true and he was even blown away saying no way... this is a no brainer. He told us to wait, and asked if he could get this deal, do we want the car... we said yes so we waited another 15 minutes before Anthony came out with him. Anthony asked, How can I help you. We told him that Kevin got him we didn't ask for him. So he said "Good! Go home then" in the most smug, disrespectful cocky assed attitude. I was shocked and amazed! I turned around and said "wow- your classy" his response was "your classy and we dont want your business - go home". I asked for his business card then his name and Anthony refused to give it to me or tell me. My daughter remember his name from a piece of paper (and it's also online with his photo :). He said, well he has this on camera - like some kind of threat. I said good, then you have all the lies on camera too! Prior to this, we spoke to this guy for 30 seconds at the most to tell him we weren't doing the deal. We didn't yell at him just simple said no deal. I blew up and was livid when he said Good! Go home then! After being in his dealership for a total of 4 hours, was paying full price for a used car, was going to pay 97% cash, being lied to in every detail... to be told "good, go home then!" Their future customers deserve to know what type of business they are running. Trust me folks, we were very pleasant and easy to work with until ever part of the deal changed and no-one had any responsibly in the deal. The worst experience and would never recommend them to even my worst enemy. Wouldn't even go down there to receive a free car if they were giving them out.... just couldn't trust them. The world works in mysterious ways though... we found a vehicle, much nicer, less mileage, better condition for a thousand dollars cheaper the next day and they accepted our cash offer and was grateful to do business with us.

ronald3

Apr 9, 2010

Because, I did it on my lunch break. Mr Bitner was one of best sell person. I'd also like to say thanks to ever one else for there customer sevice at Grapevine Ford. Thisexperience was a pleasant one for me and I will share this with your friends and family.