Used Cars for Sale at Grappone Toyota in Bow, NH

Janet Payne

Sep 5, 2016

Fair smooth transaction completed with professionalism.

Morinart

Aug 26, 2016

Great Sales and Service. Have bought several autos form Grappone Toyota. Quick turn-around in the service department was greatly appreciated.

Lynne Yeaton

Aug 24, 2016

Very pleasant professional staff with many amenities in waiting area.

Deborah Dube

Aug 22, 2016

Very pleased with the customer service and quick turn around on maintenance of my toyota

Donna

Aug 5, 2016

My experience was awesome. I went there to find out my options and got exactly what I wanted. Ryerson knew all the answers to every question we had. If he was not sure of anything he asked his supervisor to be sure we got the right info.

MaryannC

Aug 1, 2016

This was my first experience buying a car from Grappone. I absolutely love my Toyota Highlander! Moe was such a great help and his friendly and professional manner made my experience so less stressful! Thank you Grappone!

2016IA

Jul 30, 2016

Great customer service, friendly staff. Very nice waiting area.

Mike

Jul 30, 2016

Serve Rep was courteous and attentive to my needs; explained repairs and process clearly. Work was performed to expectations.Areas of improvement would be to be more prepared for requests made with the on-line appointment tool and a car wash would be a nice touch that other servers provide

Nancy

Jul 19, 2016

I received request from Grappone regarding my 2012 Corolla. They were looking for used Corollas and I had been thinking about getting the RAV4 I had always wanted. Good timing! I was warmly welcomed by Mo and he presented a great deal. I really like dealing with Grappone, everyone treats you well and there is no haggling allowed.

cedavis

Jul 15, 2016

All of the employees worked really hard to help find a car that fit my needs! The staff was extremely friendly and was able to answer any questions that I had. Highly recommend to anyone looking to finance or lease a new car!

Heidi

Jul 14, 2016

I had a hard time believing it was a no-haggle business that had our best interests at heart. With each interaction I began to believe it! It's not the old school buying experience we used to dread. It's people resourcing you to buy the vehicle you want in the time that you want it. I never once felt pressure to "hurry up and decide." Grappone has an excellent reputation in the community spanning over four generations.

Laurie Epright

Jul 9, 2016

I have purchased several cars at Grappone and have gotten my service from them for the past several years. They have always been very accommodating with the schedule and have giving me appointments when I needed service right away. They are professional and friendly.

Wendy Winslow

Jul 6, 2016

They fixed the fender before i asked them to . But I still have not heard anything about the window (drivers) that has been chiped since I bought it. You need to put a maybe for the next question on recomending dealer to a friend.

kemer001

Jul 6, 2016

I was in a peculiar situation during the time I was looking for a new vehicle. I had been to multiple other dealerships and had terrible experiences and was feeling very discouraged. My fiance finally suggested we go to Grappone because he had a positive experience there, even though he did not end up purchasing a vehicle. We drove over 60 miles to get there and I'm so, so glad we did. We were greeted relatively quickly by Taylor, who was extremely personable, knowledgeable, and overall fantastic at her job. My fiance and I both have worked in sales before, so we have high expectations when it comes to sales people and Taylor is BY FAR one of the best we have ever encountered. I told Taylor what I was looking for' something different than just a sedan, something economical, quiet (in terms of road noise), and safe, and something comfortable as I have back problems and always have problems finding comfortable vehicles. We had already had a Scion iM in mind, but before we even told Taylor that, she recommended the Scion TC and iM. We test drove both and Taylor was extremely knowledgeable about both vehicles and kept all of my concerns in mind at all times. I fell in love with the iM but could not purchase (lease, rather) that day. I was on a very specific schedule for this purchase, as I was going to be terminating a lease early. We made an appointment to complete everything on a day that I had prior engagements at home (which again, is 60 miles away) and I needed to leave by a certain time. Taylor, and the rest of the Grappone team, got us in and out within about 2 hours and I made it home with time left to spare. Everyone at Grappone was extremely respectful of my time which means so much to me. At no point during this process did I ever feel pressured to purchase this vehicle. At other dealerships, I felt pressured, but I also felt judged because of my budget. I literally had a sales person say to me, "I'm not going to even discuss the possibility of putting you in a vehicle you can't afford." And it turned out I could have afforded that vehicle over the vehicle the sales person was trying to get me in! Taylor was very conscientious of my budget even though the pricing is very straightforward at Grappone, and negotiation isn't an issue. She humored me wanting to look at other cars in addition to the iM, but was honest about how much it would cost me, but never made me feel like I couldn't afford something. After my transaction was completed, I needed to call the dealership the next day and everyone I spoke to that day was fantastic as well. Grappone is literally the easiest dealership to work with. My fiance and I have already decided we will be doing our car buying business through them for a very long time.

David Zlotek

Jun 29, 2016

My new truck is a previously owned Toyota Tacoma which was delivered in 'like new' condition. I am very pleased with the dealership sales staff and the process that the dealership utilizes to insure that the customer makes the correct purchase for their want's and needs.

Dale

Jun 28, 2016

it was quick, everything was well done, Grappone is doing a great job making customers happy

Charly

Jun 21, 2016

They ordered the tires I wanted. They priced them reasonably.

LindyLou

Jun 20, 2016

It's always a pleasure to visit your facilities. The people are courteous and friendly. The service is always done right and on schedule. The facilities are comfortable, so it's easy to wait for service - but it's also nice to know that I can leave the car and go back to get it later in the day.

SarahP

Jun 15, 2016

I wasn't hunted down in the parking lot, they waited until I entered the showroom. I was greeted by a nice young lady that made sure I knew that they knew I was there and someone would be right with me. My salesman, Armand, was very knowledgeable about the Rav4 I was looking at, very friendly and fun to deal with, and got my deal wrapped up as quickly as possible as I was under a time crunch.

Kimberly Pang

Jun 14, 2016

Tim was great!!?. There's a nice lounge to hang out in while waiting for my car. I didn't get to see the accordion player that day - bummer!

JB-CBH

Jun 13, 2016

The buying process was one of the best ever. The low pressure sales pitch was very welcomed. Moe was friendly, helpful and knowledgeable. The dealership went the extra step to see that our purchase will be delivered one and a half hours away. So excited for our new ride!!

Olivia Henry

Jun 10, 2016

Very efficient, helpful, thorough and friendly. Grapple is a fine dealership.

bleafe

Jun 9, 2016

This was more of a case of me finding a vehicle I had been searching over the internet for. The dealership had the vehicle at a competitive price. The dealership was helpful that evening by quickly setting up the vehicle so I could take it home that evening.

Nancy Hayes

Jun 6, 2016

Great service and great popcorn and great coffee. Great people in the service department.

Barbara Jones

May 30, 2016

Regular service. Done in a reasonable amount of time.

DonMillette

May 28, 2016

This was my 2nd vehicle purchase from Grappone. If I buy another, it will be from Grappone. My experience with Sarah Emery, the sales guru, was pleasant, professional and believe it or not, it was fun! Sarah's knowledge of the Toyota Tacoma is excellent. Any questions I had were immediately answered to my satisfaction. There was no chasing an answer or checking with someone else. She just knew! My trade in resulted in a rollover to a down payment! I'm happy with the service, the professionalism, and most of all, I love my truck! Thank you Sarah and thank you Grappone!

Linda Thomas

May 27, 2016

Came in for routine service. Work was completed faster than I expected. I was able to get on with my day in short order.

Robert Fairweather

May 27, 2016

Service representative explained what was wrong and how they would fix it. They also made good on a prior service that needed correcting (wiper blades). finally, the waiting area is exceptionally nice and they provided popcorn!

Sean Oconnor

May 27, 2016

Everything about dealing with Grappone has been excellent. The buying process, the service process. The facilities.!

GFD

May 25, 2016

Recommended by Shawn Gile I worked with Taylor Thorne-Strickler who was the best salesperson I have ever dealt with. She was very helpful, professional and explained the details of the sale thoroughly. I would recommend her as the best salesperson of all time.

Mark

May 24, 2016

Great all around experience from the moment I walked in. Extremely friendly, helpful and knowledgable staff. Taylor, the product specialist, was a breath of fresh air in the buying process. There was never any pressure and she never tried to steer me in any direction. She was sweet, down to earth, easy to talk to and highly knowledgable about the trucks I was interested in. The rest of the staff was great as well, from the guy that greeted us to the woman that did the appraisal to the woman that finalized the paperwork. I will be back and I highly recommend this dealership to anybody!

Mark977

May 24, 2016

Great all around experience from the moment my wife and I walked in. Extremely friendly, helpful and knowledgable staff. Taylor, the salesperson, was a breath of fresh air in the buying process. There was never any pressure and she never tried to steer me in any direction. She was sweet, down to earth, easy to talk to and highly knowledgable of the trucks I was interested in. The rest of the staff was great as well, from the guy who greeted us (sorry I didn't catch his name), to Carol who did the appraisal to Taylor who did final paperwork, they were all very friendly, helpful and professional. I will be back and I highly recommend this dealership to anybody! Thank you!

jerryDC

May 22, 2016

I would like to see one or two more TV's. I can't come in and change the headache program if someone is watching it.. With more choice of magazines, I wouldn't need a TV.

Tundra Guy

May 17, 2016

This place would get more business if Tanya dealt with everyone. She is very knowledgeable recommends the proper services and is very helpful. I'd hire her for my business in a second. She is the reason I come back because she is very competent.

gpacht

May 16, 2016

The staff were knowledgeable and courteous. Worked with both Sarah and Armand through the buying process they both made sure I had everything I needed. I was supported through out each step. Will continue to go here for my future cars.

antique

May 16, 2016

I just stopped by to get a few ideas about purchasing a vehicle to replace our Safari Van, which did not pass inspection. I left with not just an idea or two but a concrete idea of what I wanted. The sales person was really in-tuned to our needs and had many good ideas of how to meet them.If the Service Department is any where near as good as the Sales Department I am going to be a very happy Toyota owner.

Lynnemarie

May 5, 2016

SO my car broke down, I was a little anxious about how much it was going to cost because it was the steering that locked up, its was towed on a Monday and Tuesday midmorning the service tech called and gave me the bad news, So after work I came back and meet Taylor she is a sweetie I told her about my car and how I would love to get into a new one, showed her the Scion that I loved , I never thought it was in my reach , I stilled owed two more years on my car, but she worked it out so that I got 0.9 % interest threw Toyota my payment were the same as my old car, boy did I let out a big YAHOO! Taylors a great young lady so bubbly and helpfully ! Thanks your new friend Lynne Vanderheiden

Jill

May 3, 2016

I was in the market for a Toyota. I was unsure if I wanted new or used or even what model to get. I worked with Taylor Thorne Strickler and had a great experience. She was knowledgeable and patient in comparing models, going over pros and cons, and allowing me to try out several vehicles. I decided I wanted a used Highlander and ended up purchasing it at a different dealership. This was no reflection on Taylor, it was just difficult to find the model/trim I was looking for. I have purchased several cars from Grappone and have always had a great experience. I will definitely return to Grappone and Taylor next time.

BostonTodd12

May 3, 2016

I had a great experience at Grappone Toyota, my sales person Taylor was excellent I would buy a car from her any day . So happy with the purchase I would buy all my cars from her .

DeerfieldBob

Apr 24, 2016

I made an online appointment for our 2011 Rav4, an 80k service and a summer tire change over. It was super convenient to make the online appointment and receive a confirmation via email. My wife dropped the car off early and utilized the free shuttle van ride to her office in Concord. I received a call mid morning informing me of an issue with my rear shocks which was discovered during the 80k service. Leaking shocks which required replacement. Good news is the full cost of the shocks including parts and labor including a 4 wheel alignment would all be covered under our extended warranty, made me smile. I was also informed the rear brakes would need replacing in the coming few thousand miles, I was given an estimate, discussed the possibility of waiting for our next service to have them done, and the cost ramifications with waiting versus doing them now. Since nor difference in cost decided to wait it out. Pretty amazing though, almost 80k miles on the original rear brakes, and almost 70k miles from the original front brakes before they were replaced. As usual the car was ready early, but was told we had until 6:30PM to pick it up. The overall level of service and responsiveness delivered by Grappone was excellent, hence the reason we always return, and why we will remain loyal customers for the years to come.The only negative thing I have to say about Grappone is how much I dislike the haggle free car buying experience. I guess I am old school and feel cheated or deprived by not being able to negotiate such a large dollar purchase. I understand the majority of consumers enjoy being able to buy a car without negotiating, but I am not one of them. Even if we did not buy our next Toyota with Grappone I suspect we would return their for service.

Ed

Mar 29, 2016

I had the pleasure of dealing with Taylor, she was excellent in dealing with me and my needs. highly recommend asking for her expertise in purchasing your next vehicle.

Rich and Sandy

Feb 28, 2016

Friendly atmosphere. Great buying experience!! Lori, our sales associate went the extra mile.

RickB

Dec 28, 2015

Marie Colbath at Grappone was great! She was not pressuring like some sales people and worked with me to get everything I was looking for in my new truck. I would highly recommend Marie At Grappone to work with.

Monique Pliakos

Nov 22, 2015

My husband and I dred car dealerships. After being given the run around followed by being snubbed at our local Toyota dealer, we decided to give Grappone a try. We are so glad we did! Ryerson and Jim were fabulous! They both hustled to get us everything we needed. At the other dealer it took 2 hours just to get the test drive. At Grappone in 2 hours we test drove, got an amount for our trade in and just had to pay. No run around, no haggling, no back and forth. Everyone there was nice, professional and friendly. Did I mention our 1 yr old was with us? They did everything possible to get us what we wanted and back home. We left with the vehicle we wanted and extremely happy. We will only go there from now on and will recommend everyone to Grappone.

MOsborne

Nov 21, 2015

My husband and I dred car dealerships. After being given the run around followed by being snubbed at our local Toyota dealer, we decided to give Grappone a try. We are so glad we did! Ryerson and Jim were fabulous! They both hustled to get us everything we needed. At the other dealer it took 2 hours just to get the test drive. At Grappone in 2 hours we test drove, got an amount for our trade in and just had to pay. No run around, no haggling, no back and forth. Everyone there was nice, professional and friendly. Did I mention our 1 yr old was with us? They did everything possible to get us what we wanted and back home. We left with the vehicle we wanted and extremely happy. We will only go there from now on and will recommend everyone to Grappone.

Terri

Nov 8, 2015

My husband and I entered the dealership and were warmly greeted by Taylor Thorne-Strickler. She was very knowledgeable about the vehicles we were interested in looking at and test-driving. Taylor spent almost the whole day with us making sure we were comfortable with our decision. She answered any questions we had and explained everything about the vehicle we were purchasing. Very knowledgeable and friendly! I would recommend Taylor to anyone in a heart beat! She is an asset to your dealership.

Winona

Nov 8, 2015

I was in the position of needing a used car right away as my inspection month was coming to a close and my older vehicle needed much more work and money to pass inspection than it was worth.. I was pleased with the trade value I received and the pricing for used vehicles is very up-front. Taylor was very knowledgeable about the vehicles, very friendly and has followed up with a call to check to see if there were any problems or questions. Overall it was a good experience. I have not needed any service yet as I recently got this vehicle.

Kellie Simoneau

Nov 4, 2015

Mike Roy was nice to deal with. He answered all questions. We didn't feel rushed or like just another number. I didn't give a rating on the 'Quality of repairs' because we have not had to have any done. The only thing I wish came with the new vehicle was a case to put the manuals in. Grappone Toyota was a great place to buy a vehicle!

David and Janie

Nov 4, 2015

A very warm welcome from Armand! Josh joined us when we had a credit question. Armand and Josh were very understanding and relieved our nervous tension. We couldn't ask for two more qualified individuals to work with they are the best. We traded in a 2007 Ford Escape and returned a 2012 leased Rav Toyota. They provided an offer to purchase the Ford and gave us a check promptly. Armand had us take a test drive in a 2015 Rav that he felt had items we were looking for and he was right on!

steve

Nov 1, 2015

this dealership is stress free, upfront, and all around great to do business with. I would and will send friends there. I find myself giving this dealership the best rating I can. I hated buying cars, because of salespeople stuck up your butt before you even get out of your car.

Vinnya1968

Nov 1, 2015

My Wife and i wanted a new lease and we have ben going to Ira in Manchester NH For the last few years, However we wanted to try Grappone and it was the best decision we made. great help and appearance just out standing, We were grateful to have Josh and Marie helping us very professional and detailed and caring people. A huge star out to them.Mr&Mrs Vincent Alves

cruisinggirl

Oct 23, 2015

I am impressed by the continuity of care I receive at Grappone. The personnel have been there since I purchased my vehicle. I am impressed by their competency and helpfulness.

lorisalvi

Oct 23, 2015

This dealership got me into a brand new car when I thought it was not possible. Price was less than what I wanted/could pay.

SBG

Oct 18, 2015

I first stopped in just browsing and the car sales person was extremely pleasant and helpful. I had shopped at a dealership closer to me and found the customer service lacking and felt consistently that they were too busy to work with me and answer questionssince when does the customer feel like they are stalking the car salesman??? As I furthered my car search I learned the original salesperson at Grappone was changing jobs and I ended up working with Sarah. We conversed over a few weeks via email as time and distance were an issue for me. I didn't meet her in person until I went to go see a vehicle that came in for me to look at. Throughout the whole process she clearly articulated the leasing process and sought to meet my needs and budget. I shopped around for pricing at other dealerships and Grappone (they have a ZERO negotiation policy) was very competitive despite my original thought that maybe negotiating would get me a better deal. I did not find any pricing that much better (or within a couple of dollars) and to me the service and the ease of the process was worth an extra dollar or two per a month. When I went in to look at the vehicle my old car actually died on the way there. Due to the fact it was late when I got there and we couldn't finish the process, they immediately offered me (I didn't even ask) a rental car overnight to make it easier for me to get back the next day. I am impressed and very happy with my decision! Thank you Sarah! Amanda (the owner), congratulations on having a great sales team.I hope the service department is just as stellar.

NewRav4owner

Oct 8, 2015

It was easy and stress free overall, though the paperwork seemed to all take longer than I expected. With the Grappone emphasis on hassle-free service, this might be something that can be fine tuned.

Becky

Sep 12, 2015

We had Ryan Provencher as a salesperson, I wanted a vehicle with a specific exterior, interior and options. Ryan and the inventory manager were able to find me the exact vehicle. The upfront pricing and the whole process was awesome. I would definitely purchase from Grappone. Ryan remained in contact with me throughout the process and gave me updates.. The whole process was stress free. Thank you Ryan and Grappone for an awesome car purchase experience.

Cheryl Jones

Aug 25, 2015

My OVERALLRATING IS NOT 3 STARS, BUT 5!! After making a too-quick decision on the purchase of a new car, taking it home, and driving it for TWO WEEKS, GREG was outstanding in telling me to bring it right back and getting the model I really wanted! Working with Sarah and Josh, also, I am overwhelmingly ecstatic with my new PRIUS C2 HYBRID!!!! This was a unique decision Greg and the Grappone family made! Wow! I am elated with my needed extras and FANTABULOUS new car!!!! Thank you so VERY MUCH!

Pats Fan

Aug 24, 2015

The sales people need better training. They had to redo my paperwork twice and put it through the shop twice for the correct inspection sticker. I was there over 2 hours to pick up my truck when it should have took less than 45 minutes. Also sales man was a bit lost trying to go over all the new features of the vehicle I expect everything to be gone through when I upgrade from a 2011 to a 2015. Great dealership but the sales staff needs improvement.

seaclm

Aug 24, 2015

My experience was very relaxing and informative. Both the people I dealt with were helpful and informative. It was a very informal atmosphere. They made me feel comfortable.

QHReiner

Aug 9, 2015

My buying experience was great. My husband even commented on how much he like NJ versus any of the salespeople he has dealt with over the last 10 years. There was a bit of an issue with the manager, but other than that, it was all good! I love my new truck!

Crstewart23

Aug 8, 2015

Very friendly, no pressure dealership. No negotiation pricing, but yet very well priced vehicles. I highly recommend stopping by!

gregorywhite20

Jul 29, 2015

I felt obligated to write a review after my second experience buying a car from Grappone Automotive Group. I have purchased a handful of cars from all over the country as I served in the U.S. Army. I have recently purchased a new Hyundai Elantra and a Toyota Tacoma in the last year and have left more than satisfied each time. This last experience was a little different as I had my two year old daughter with me witch made juggling a car seat during a test drive and filling out paperwork a little more challenging. I was extremely impressed with the way Grappone handled the entire situation and how accommodating they were throughout the entire process. From providing activities for my daughter to do and helping with the car seat and everything in between Grappone, Mohsen (Moe) Elmasry specifically, made me feel great about my car buying experience. For as long as we are close enough to New Hampshire to buy from Grappone we will be doing so. Again I felt so strongly about my experience I felt obligated to write this review. Thanks you for a great car buying experience!

s lucier

Jun 19, 2015

Was a good experience however I was there too long. Need to cut down on the process whatever that may be.5 hours too much.

Ecwelch

May 25, 2015

I love how Grappone prices cars out, no hidden meetings or haggling. Customer service was amazing. I would have give 5 stars but they goofed on my paperwork a few times which took a long time. I will definitely buy my next car there!

regular customer

May 23, 2015

Tanya young wasn't nice to me at all. She didn't treat me well at all. It was a worst experience. Really disappointed with her.

Seanm

May 13, 2015

I worked with Sarah Emery at the toyota grappone and I have never had a better sales experience. She gave me all the right amount of information at every car we looked at, pros and cons, and gave me a realistic approach to each vehicle. I truly felt appreciated and that my time was valuable and feel as though there was no pressure in buying at anytime in the sales process. I ultimately ended up purchasing a Honda civic and am so happy with my choice and even happier with the service I received.

Michellemfl66

Apr 6, 2015

I haven't purchased a car in over 10 years, but I wasn't looking forward to the price haggling. My credit is less than perfect but my Product Specialist, Moe Elmasry worked for a week along with the Finance Department to make it happen! They got my payment where I wanted it to be and my car is awesome! I was so impressed and would recommend the dealership to everyone!!Michelle French-LabrecqueConcord, NH

pscarmen

Dec 14, 2014

Once again...a Stellar Experience! We bought our Ford Fiesta here last December. Love this little thing. We had discussed getting something bigger, but have been so busy with the holidays. Took our car in for regular maintenance service, and we saw a car we liked. A beautiful black Subaru Forrester. Gave our basic info & said we were on our way somewhere & didn't have time to go through the paperwork right then. They said "No Problem". 2 days later we were back to get another car form Grappone. The papers just needed signatures. WoW! is all we could say! Jen Pineo & the team of people we have dealt with are a class act. No hassles. No haggling. They have people that, their job, is to scope out the going price for any available vehicle out there. So that way there is No pressure. The sales people do NOT make a commission, so they don't have ulterior motives in selling you a thing. We wouldn't go anywhere else! We are already planning a trip back to Grappone next December...thinking truck this time! See you soon Jen!

don.mitchell.75491

Oct 4, 2014

I recently bought a car for my grandson through Grappone Toyota, and it was an unexpected easy and simple experience. This was due mainly because of our salesman, Kevin Knash. I know that car sales people are supposed to "make the sale", but Kevin went above and beyond to make this happen. Thanks Kevin. We bought a 2013 Ford Fusion which had to be coordinated with Grappone Ford and the sale went seamlessly. I had never done business with Grappone in the past but will certainly go back in the future!

aviktor

Oct 3, 2014

One of the nicest new car dealerships around!They have been around for a WHILE and it SHOWS!Very clean and professional look.Thanks again!

JBreen

Jul 3, 2014

Wonderful, easy, stress-free buying car-buying experience, which is rare thing to say. My salesperson, Katie Ballum, was knowledgeable, very friendly and patient. She went out of her way to help me through the whole process from the test drive to driving off in my new car. She even got my rental car keys after turning them in so I could fill up the tank before returning it, which saved me a LOT of money! And, I love my car! Thank you so much!

JBreen

Jul 2, 2014

Easy, hassle-free, and no games: a dream come true! My salesperson, Katie Ballum, was awesome. She made me feel completely at ease during the process. I could actually enjoy myself, instead of worrying. That's a rare thing to say about car shopping these days. And, I love my car! Thank you!

Jennifer

Jun 6, 2014

I could not be happier with my experience at Grappone Toyota! From the moment I walked in the door, to the moment I drove away in my new Rav 4, it was a very positive experience. I can personally recommend Greg, although I think any member of the team would be equally helpful. If you are looking for a no-nonsense, no-pressure and friendly dealership to purchase your next vehicle from, definitely visit Grappone Toyota! You will not be disappointed!

Satisfied

Jun 5, 2014

My husband and I drove an hour to visit this dealer to test drive a very specific car that they had in stock. Next time, we'd drive that hour specifically to do business with them! Very professional. Even entering the building, it "feels" different - more welcoming and upbeat. I appreciated the policy of listing the best price, so no haggling. There were a few things that needed attention post-sale, and they were taken care of in the same professional, caring, expedient fashion as the pre-sale. We were impressed that both of the people helping us had over 20 years with this dealer - when do you see that? In addition to all that, we love the car (a late-model, low-mileage certified used car) and we know we purchased it for a good price. I'd highly recommend these folks.

Busymom3k

May 23, 2014

I recently went to grappone after dealing with a few other car dealerships, I met Patrick and he was extremely friendly and willing to help me as no other dealership would give me the time of day as Patrick and josh have done. I bought a 2011 Toyota rav which I love ! It took us awhile but in the end I'm one satisfied customer! My husband plans on coming back in a few years to buy a truck from grappone, we both are very please with the service we got and everything! Patrick and josh kept in touch with me threw the whole process and answered any questions I had, I greatly appreciate everything they have done to put me in my Toyota rav! Thank you dearly!!

Steve M.

Apr 23, 2014

Went in to test drive a beautiful used 2010 F150 Lariat on Saturday 4/12/2014...I ended up trading my 2008 GMC Sierra Denali and bought the F150 on the same day.. The whole process was so easy I kept saying to my Wife something must be wrong. Everyone was so easy going at this dealership. I buy a lot of vehicles and always end up wasting most of a day doing a deal going back and forth between manager and Salesman trying to "work a deal"... This can get very frustrating, and I'm tired of that way of buying a vehicle...This was not the case at Grappone..I'm thrilled with this buying experience...Love my Ford and will surely be back...

RenatoSunico

Apr 2, 2014

I dealt with katie latham for sales.. Excellent no pressure and helpful attitude. Great price on car, fair trade.. I had no idea buying a car could be easy.Jennifer Lowell was my initial contact point, despite a minor snafuu where i fat fingered a 604 instead of 603 on my phone and i had to wait 30 minutes for person testing the car to be done.. All went well, Jennifer was also friendly and professional.Kudos to both and the team at Grappone.Renato

Tito Rodriguez

Feb 14, 2014

Well I saw this truck on cars.com call them up and what a nice saleman and very respectful, but it was only one little issue and which we went for a ride and my wife allergy starter to act up cause she is very allergic to dog and it seems the previous owner had one. But everything else was very good in particular taylor she was right on the money with every answers and very knowledgeable about trucks. I definitely will go back and see if I have a better luck with another truck....

Toyota owner

Jan 14, 2014

Called to make appt. for an oil change and explained to the receptionist that I had a Toyota oil change service coupon and she had no idea what I was talking about. She transferred me to an "advisor" to tell them I had a coupon to use for my oil change. The advisor never picked up the phone. I called Toyota of Manchester nh . They knew right away about the national Toyota service coupons and made my appt to come in and use it immediately. Thanks Toyota of Manchester!! I would have spent all day trying to get someone to understand at Grappone.

Janet W

Sep 2, 2013

Grappone Toyota are a joy to deal with. No haggling, honest, upfront team members operating in a spotless, comfortable showroom. From the time we arrived until we drove away four hours later in our new Camry XLE V6 this was a wonderful experience. Ricky Ryan was first class. This is a dealership with a difference. Janet Wesson

Roy & Kristin P.

Aug 4, 2013

Moe was fantastic. I felt appreciated and not pressured to buy a car. He worked well with us and took great care of us. The car buying process was simple and easy. He was so wonderful and this is definitely the beginning of a long term buyer-seller relationship with Grappone Toyota. Thank you so much. We are so happy with our new car and we are so pleased with the whole experience.

Don & Susan Goodwin

Jul 6, 2013

Our satisfaction with our purchase of a new Toyota Prius at Grappone Toyota could not have been better. George Pollinger, the representative we dealt with was extremely thorough in explaining features on the new car that were not readily apparent. In brief, we like the car, the dealership and George. Thanks to his advice we were able to get the car on Sunday, register it early on Monday and leave immediately for our summer home in Maine. Thanks again to all who made our experience a pleasant one! Don & Susan Goodwin

Karen

Jun 2, 2013

My first experience with Toyota but well assured will not be my last!! I would like to thank Andres, Mike and Dave for taking such awesome care of our needs and surpassing all expectations. All your services provided thru the process we could not ask for better. We look forward to enjoying our brand new Rav4! Thanks again to the Grappone family who make it a pleasure to walk thru the door!

VolvoBuyer

May 29, 2013

We had an excellent experience purchasing a used car from Grappone last month. Everyone on staff was extremely helpful and kind from the moment we first called about the car that interested us. Ricky Ryan, our salesperson, guided through the somewhat complicated process of buying a car from out of state (we live in Massachusetts) and the staff did a great job getting our car ready for us. We love our car and would gladly recommend Ricky and the staff at Grappone Toyota.

disappointed customer

May 26, 2013

I was shopping for a new car and wanted to test drive one, but a sales person as well as his manager did not let me take the car for a test drive as they were demanding that I provide my insurance company name. I explained to them that I sold my older car and cancelled my insurance, but all their behaviour and remarks demonstrated that they did not care. The Grappone dealership business in Bow, NH is probably going well and they can afford this kind of attitude to their customers. This is the first time that a dealership in NH ever asks for insurance company name in order to be able to test drive a car. I left this dealership disappointed not being able to understand why providing valid NH driving license was not enough to be their customer. First time car buyers or people with accent like me may not have any chance... The may have their own policy, they may not like people with accent... but money talk. They lost 12000 $, as same day I went to another dealer and bought the car from them.

Aaron

May 24, 2013

Ask for Jon Ackerson, very helpful and knowledgeable.

JeffB

May 15, 2013

I purchased my new Toyota Camry Hybrid via internet inquiry. Scott Bouley and Brian Jones were extremely helpful and genuinely concerned that the transition from a Honda Accord to a hybrid was smooth. It sure was, and I love the new vehicle!!

NASA FAN

May 15, 2013

I have tried 2 other dealerships. Grappone Stands out for is fair price but not neccasirily the lowest price. Hower, they have a better selection then the other dealers. They also are extremely knowledgeable about their cars and give great, friendly service. In essence, these items in my opinion are what make a great dealership !

Bill Baker, Concord, NH

May 6, 2013

My wife raves about the excellent service department. My experience with Moe Elmasry in the purchase of a new Tacoma Pick Up was outstanding. Moe is very knowledgeable, answers any and all questions or goes to great length to find answers. I consider Moe a friend just by the way he treated me in this purchase. Sales and Service has been 100% Have purchased many Toyota's in the past and find customer satisfaction at Grappone top shelf. Bill Baker

Debbie

May 5, 2013

I had leased a Toyota from another dealership, but starting having my car serviced at Grappone because it was closer for me. Everyone in the service department couldn't be more accomodating and professional so when it came time to lease a new Toyota, I only wanted to lease it from Grappone. My salesperson was Andres Damiron, who made me feel comfortable right away because there was no pressure and it was obvious from the start that he was there to help me make the right decision, which I did. Josh Gendron, the sales manager, was also very helpful with absolutely no pressure. When it came time for me to do the paperwork, Nancy Cote, the business manager, was very friendly and she took her time in explaining everything to me, which, again, made me feel very comfortable. I would definitely recommend Grappone Toyota in Bow, NH for leasing or purchasing a car...it doesn't get any better!

David Chase

Apr 28, 2013

Mikhail Berlin our sales man was awesome. After talking to him on the phone 3 or 4 times over the past 2 weeks, we found a convient time for my wife and I to come in and talk to Mikhail about trading in our 2010 leased Rav4. He handled the trade in and prepared us for the purchase of our new Rav 4 without any glitches. Mikhail was upfront and cut right to the chase and gave us the deal we were looking for. Thank you Grappone Toyota

Faith

Apr 28, 2013

Last week I traded in my old Hyundai for a Toyota Yaris at Grappone and the experience I had with them was fantastic! Customer service was awesome and all of the staff were very attentive. Almost everyone who walked by us made sure we were being helped by someone and the experience of test driving, signing, etcetera was quick and easy. We worked with Jonathan who was great and ordered my Yaris new rims for free even though the ones on the car were fine by my standards. Overall a really great experience and couldn't be happier with my new car, if you're looking for a new or used car I would highly suggest going to them. One of the greatest aspects was not feeling pressured by them which is so typical with any sales people you encounter, I love this dealership!

practical mom

Apr 25, 2013

Working with Moe and Grappone Toyota was a stress free way to find and buy the perfect car for me. Moe worked within my budget and did everything possible to get me the deal I needed. I really appreciate the straight forward approach! I am delighted with my new Prius V 2. I do a tremendous amount of local driving-moving the kids from one activity to another- and the exceptional gas mileage is amazing. The Prius is also a fun car to drive and an eye catcher. Every time I am parked someone comes over to me and asks about my car. I expect more people to be headed to Grappone Toyota!

Charles

Apr 23, 2013

I have been buying from Grappone's for several years now. This time I thought, times are tough I will shop around to find the best deal I could find. I had been from dealer to dealer looking for my next car. I explained to my sales guy, Andres Damiron, I was looking at every manufacturer and there models before I made my decision, he told me that more than likely I would be happier and satisfied with a Toyota again. After all the shopping around I was suprised to find out that I was still getting the best deal at Grappone's. They were right about me being happier and more satisfied with the toyota quality and the best price. I have purchased vehicles from grappone in the past and this time I am even more impressed. Best deal, service and experience from all the dealers I looked at. thanks for your help and great experience I will be back for my next vehicle.

Sam

Apr 23, 2013

I just purchased my first car from Grappone and I was beyond pleased with the experience. The sales team is welcoming and understanding of your personal needs. I enjoy the feeling that every customer is the most important customer no matter what car you are looking to buy/lease. I am so pleased with my experience that Grappone will be the only company I do future business with. I can't wait to visit Grappone in a few years! I continue to recommend all friends and family to Grappone for any automotive needs.

The Goodwin family

Apr 21, 2013

We just purchased our second car (2013 Rav 4) from Grappone, and I have to say..they are the best! We interacted with many of the sales and service staff, i.e. Mike Roy (via phone), Moe Elmasry, Justin, the finance guy (forget his name :) and many other members of the Grappone family in service, etc. who are friendly, kind, caring and more than accommodating! Moe helped us with a lot of the new car paperwork; he was extremely kind, attentive and wanted to make sure we were comfortable and entertained during the whole process. It you want an overall fantastic car buying experience, come to Grappone. You will not be disappointed!!!

Joe

Apr 19, 2013

Salesman Moe Elmasry helpful, pleasant to work with - not pushy Showroom very clean and bright had coffee, and pop corn everyone said hello and asked if we needed any help. Only minor problem was we had to wait a while to get the paper work done - Only one person processing new purchases and he was with another buyer. We did not finance the truck through the dealer so once we started the process it did not take long - It was just the wait to get started. ( I hate to wait)

sincerely Justin L

Apr 15, 2013

Thanks to brian my sales guy and josh the sales manager for selling me my new tundra crewmax rock warrior. I had been from dealer to dealer and other manufactures looking for my next truck. I had explained to my sales guy and manager I was looking at every manufacturer and there models before I made my decision the great thing is they said they understood and did not push me but they said I would more than likely be happier with the toyota. I had explained to them that I still needed to look at the fords and they went out of there way to have grappone ford bring a truck over to toyota for me to look at and drive. P.S. how many other dealers would do this for you. All I can say is they were right about me being happier and more satisfied with the toyota quality and they were happy to work with my credit union for finance. I have purchased vehicles from grappone in the past and this time I am even more impressed. Best deal service and experience from all the dealers I looked at. thanks for your help and great experience I will be back for my next vehicle.

Debbie

Apr 13, 2013

Thanks to Moe Elmasry we had a problem free time buying our Corolla! He made the experience fun and enjoyable. Even my husband enjoyed meeting him and didn't mind the experience at all! Moe was polite, kind, no pressure and a joy to do business with. Thank you Moe!!!! You made the deal. I have walked away in the past from dealers who I didn't think were as honest and straightforward or as friendly as they should be but never got that feeling from you. Nancy Cote helped us with all the paperwork etc. which also went without a problem or delay. Very polite and helpful. Thank you Nancy. I will definitely recommend Grappone to any friend or family member and highly suggest asking for Moe. We bought a vehicle from Grappone 10 years ago and still have it but when it is time to trade it in we know where we are going.

Linda "Carole's FAVORITE customer"

Apr 13, 2013

I can only imagine that Carole has been checking the reviews every day waiting to see what I had to say. Well here it is!!! What can I say, except first, I'm so happy Carole is still at Grappone - always greets us with a smile and a hug, and I know I totally make her day when she sees me, right Carole? I purchased my first RAV4 back in 2007 - absolutely loved it, and couldn't have had a better buying experience dealing with Carole. I wasn't in the market for a new vehicle when I went to the dealership for service back on March 23, 2013 as there was nothing wrong with my 2007 RAV. My husband and I saw Carole was working that day, and oh she was so happy to see us (especially me - ha, ha, ha), so of course we had to say hi and talk. I brought my vehicle in that day for a safety recall and while there my oil was on the low side, so decided to have an oil change done. In the meantime, I hunted Carole down and asked if she had any new RAV's that I could look at....at that point it was just for fun. Well, there was this 2013 RAV4 that I had to test drive. Now mind you, we were only going for a test drive. It had all the bells and whistles and I loved it. Of course Carole answered all my questions (I only had a few). The new RAV was awesome and I started to think how much I would love to trade in my 2007 for the 2013, AND I DID!!! Imagine that, I go in for a safety recall (everything was just fine) and had an oil change done, then decide to purchase a new RAV. I think Carole's first words might have been "Oh God"....not sure if that was because she was excited that I was talking about a new purchase or if it was because she would be dealing with me again :) After all, the first experience Carole had with me was a lot of fun. I finally nailed down the color, gorgeous Magnetic Gray Metallic, and everything else I wanted with the vehicle - Carole came through for me. I had called and visited other dealerships looking for the best deal and service I could obtain, and I ended up back at Grappone and dealing with Carole Smith, the nicest, most friendly sales person I have ever met and known. A RAV was found for me that I was looking for, and then a question was asked....the RAV came with all season floor mats and not the carpeted. I asked what the all season floor mats were....Carole said she should have known, and of course my husband, Brian, said to Carole, you should have stopped while you were ahead - not quite sure what they meant - LOL. I ended up with the all season floor mats and they're great. I picked up my RAV4 on March 9, 2013 - could hardly wait. I ABSOLUTELY LOVE IT. It has so many features - many of which I'm still checking out and learning about. Love the Bluetooth, the backup camera, the warnings for blind spot monitoring and cross-tracker - have been riding with the moonroof open. The sound is awesome....I could go on and on. Oh, did I mention heated seats? OMG, that has to be my favorite feature. Had to get a pet blanket for the back seat so our dog, Abby, could enjoy the ride with us - Abby loves it too! Well Carole, I love my RAV, it was a lot of fun buying my RAV from you, and I can't thank you enough for working with me (and Brian too). You're not just part of the sales team, you're a friend. We will be sure to say hi when we're in for our maintenance and state inspections - hope it's your day on.... I know how much you would hate to miss us. You're the best!!! Linda & Brian .....P.S. Hey look, there are still some characters left ;)

timothy beauchene

Apr 12, 2013

we baught a car somewhare else and it wasnt a good exsperance then u guys bend over backwords and treat us like we mean something the sales man mow was the best couldnt aske for a better guy hope someone inthere realizes they got a great guy and tell him it i hope u can get me in a new tundra sooon

Ryan, Rebecca and baby Emily

Apr 9, 2013

Our experience at Grappone was the best car buying experience yet. We were treated fairly and like real adults (despite being young). I felt like we were taken seriously, and the gentleman, George, who helped us out wasn't pushy or impatient at all. Buying a car was a very big deal for my husband and I and they made us feel very comfortable and confident in our choice. My only negative thing to say would be the amount of time the whole ordeal took, but I suppose it takes that long everywhere. The facility itself was also top notch - add a swimming pool and it would be it's own little resort! Thanks for everything George and Grappone! We will definitely be back when it's time to buy another car.

Emma Pinard

Apr 6, 2013

This was my first time buying a car from Grappone, and I am so glad I did! My dealer was Brian Jones, and he went out of his way to ensure I knew all about my car and to make sure it was the right one for me. Brains customer services skills are impeccable, and he stayed late after the regular hours to make sure I would know where to go for my inspection. He also called a couple days later to ask how everything was going, and to make sure I was happy with my new purchase! I would recommend Brian Jones to any and all of my friends and family.

Brian

Apr 5, 2013

I've bought quite a few cars at quite a few dealerships over the past 50 years and nothing compares to the purchasing experience at Grappone. We worked with Moe for the sales and he was fantastic. No pressure, very accommodating and the most cheerful auto salesman I have ever run into. He is truly a pleasure to work with. He's one of the rare individuals who gives you the impression that you, the customer, is his first and foremost concern. On the financing end we worked with Nancy who was equally as cheerful, helpful, and accommodating. Also had a bit of business to do with the parts department and service department and it was the same story. The physical facility is huge and equally amazing. If you want a surprisingly pleasant experience buying a new Toyota, Grappone's the place to go. Make sure you ask for "Moe" - you'll be more than glad you did!

bstnh1

Apr 5, 2013

I've bought quite a few cars at quite a few dealerships over the past 50 years and nothing compares to the purchasing experience at Grappone. We worked with Moe for the sales and he was fantastic. No pressure, very accommodating and the most cheerful auto salesman I have ever run into. He is truly a pleasure to work with. He's one of the rare individuals who gives you the impression that you, the customer, is his first and foremost concern. On the financing end we worked with Nancy who was equally as cheerful, helpful, and accommodating. Also had a bit of business to do with the parts department and service department and it was the same story. The physical facility is huge and equally amazing. If you want a surprisingly pleasant experience buying a new Toyota, Grappone's the place to go. Make sure you ask for "Moe" - you'll be more than glad you did!

Lorraine A.

Apr 1, 2013

This is our fifth car that we have bought from Grappone/Ricky Ryan and just love the non-pushy atmopshere at Grappone. Service is wonderful too.

Stacey Cantara

Mar 24, 2013

I had the best car buying experience I've ever had here. Taylor Throne-Strickler was awesome to work with and didn't feel pressured at all. She really worked with me on what I needed and wanted and within the budget I could afford. Very personable, friendly and knowledgable. I would highly reccomend going through her! Couldn't be happier with my Corolla S :)

cj

Mar 22, 2013

Awesome experience. If you're planning to buy car ask for Moe. He's the best! Tell him Charlene Joyce referred you.

Tom MacDonald

Mar 16, 2013

The first person to greet me when I came through the door at Grappone was George Pollinger. I came with a lot of questions about the leasing option and with an open mind about the kind of car I might acquire as a second vehicle in our family. George was patient, hospitalable, able to answer every question I asked. Within a few hours I was driving away from Grappone with a beautiful new Camry. None of this would have happened if I had not gained complete confidence in George's ability to handle my personal situation. I'm grateful.

Wayne DeVita

Mar 16, 2013

I've bought some new cars in the past at other dealerships and it was like going to get your teeth pulled out with no novacane. The Grappone experiance was one that will last for a long while to come. Moe has to be the easiest person to talk to and made it like we were buying from a friend that wanted the best for us. All the staff showed how much they value the customer's needs and wants.Will we buy from Grappone again, ABSOLUTELY! If you go to get a new or used car Moe's the man.

Kathleen

Mar 13, 2013

Thank you MOE, Chris, and David !!! Great customer service !!! My 3rd car in 3 years for my family and as always you all went above and beyond !!! Trustworthy great deals and they work for you to get you in the vehicle you want. Thank you again for working with us and making it easy to purchase a vehicle...

Kelly

Mar 13, 2013

after test driving a RAV4, a Tundra, a Venza and a brand new 2013 Camry; I finally came to the conclusion that another Camry was the car for me. I've been driving Camry's for 13 years and absoluetly LOVE them, plus there is no other type of car to drive besides a Toyota. My Dad is a Toyota mechanic, need I say anymore. Taylor Throne-Strickler (saleswoman) was great to work with. She answered hundreds of questions my husband and I had with cheerfullness and spunk. If she didn't know the answer, she found out. Taylor found out what our needs were, and then let us see and test drive all our options. We didn't feel she was selling us on one car/truck verses another. We could take our time and make the best decision for us. After 9 hours at the dealership, we're sure she was ready for us to leave but when I finally got in the Camry to drive it off the lot, Taylor's excitement was still there as she showed me just a few more features of my new car. Thank you Taylor.... p.s. - I LOVE the color :-)

Toyota fan

Mar 11, 2013

This was the first vehicle I have purchased from Grappone. I really enjoyed working with Moe Elmasry, he has a great sense of humor and made the process much more fun then it typically is. I am very happy with my purchase and would recommend them. The finance person was very informative as well.

Mell in NH

Mar 10, 2013

Very nice salesmen ,interested in our needs more than there commission.

highlander fan

Mar 8, 2013

This was the first time I have done business with Grappone. I purchased a new Highlander with them and had a seamless experience. I was able to go on a lengthy test drive (back roads and highway), our salesperson was patient and helpful as I decided upon which trim level and color, and the price was very fair. The dealership is clean, all the salespeople are friendly and outgoing and there is no pressure from them. I would recommend this dealership to friends and family and I look forward to many years with Grappone.

Mark

Mar 7, 2013

I was tremendously satisfied with the service I received from Grappone Toyota. I started my shopping on the internet comparing numerous dealerships and vehicles. I sent out inquiries to 4-5 other dealerships. Brian Jones was very helpful and prompt in replying to all my inquiries. He worked with me and got me the right price. I will no doubt return to Grappone for my next vehicle.

Elltee

Mar 6, 2013

I just purchased a certified pre-owned 2012 Toyota Yaris through this dealership, and I have to say, it was the best dealership I have ever dealt with. No pressure, no feeling disrepected just because I was a woman shopping for a car alone. They answered all my questions honestly with no hesitation, and were just a phone call or email away. They were able to secure great financing for me, and get me a good trade on my old 2001 Toyota and get me into the new car quicker than I could've hoped for. After having a terrible experience when I bought my last car, I finally know what a dealership should be like. I will definitely be visiting Grappone Toyota when it's time for another car.

Meadow Skydancer

Mar 6, 2013

Talk about exceeding expectations! From the first phone call until vehicle delivery, seeing to my "customer satisfaction" was their obvious concern. Every "touch point" that I had with the Grappone staff was superb. To me, the biggest cost of dealing with a dealership.is not the money, but the amount of pain I have to go through to buy a vehicle or have service done. My recent vehicle purchase at Grappone Toyota was totally painless. Andres has a wonderful work ethic and a most pleasant personality. I had some tough criteria to meet. As a sales rep, he helped me through five intensive hours of reviewing vehicles, getting to know one another a little, and serious negotiating until we all arrived at a "win-win" situation. With Andres' help, the time just flew by. Not only was my personal experience excellent, but the warranty and guarantees provided by this dealership outstrip the competition's. I know because I visited many competitors beforehand. The Graponne family has taken their family attitude and elevated it to a most excellent corporate strategy. From my perspective, it's working!

Marie Ferris

Feb 27, 2013

My sister and I both bought a car on Presidents Day and had a wonderful experience.

Mass Couple

Feb 26, 2013

I am a bargain hunter, but I always want the best in quality. I found both! The price was right on a great car. The salesperson, Andres Damiron, was very helpful. He made sure every problem was solved above and beyond my satisfaction. Thank you

Tina

Feb 24, 2013

second toyota. This buying experience was the best I ever had, bought several cars in my life, but the level of professionalism in this car dealership was super. thanks to all of the wonderful people I had contact with!

Andy B

Feb 23, 2013

Excellent service from my direct Sales Representative Jonathon and Sales Manager Josh. Realizing that we both had our own agendas to tend to, the negotiations were very professional and cordial throughout the process. I consider myself a very hard critic of sales processes and look for certain qualities with my salespeople, foremost being the personality of my salesperson. Jon exhibited the human side that I recognize, being able to carry a genuine conversation other than pressuring you for the sale. He exhibited very good people skills in order to excel in this profession. He was knowledgable, patient, and friendly. It is important to me that I establish a relationship with ONE salesperson going forward, not one that comes and goes, as I am sure that we will have automotive needs in the future, so it is my expectation that he will still be employed by Grappone Toyota when it is time for me to buy-out my lease, purchasing a vehicle for my daughter or wife, and then some. Excellent service from Sales Manager Josh. We had a very nice sit down during some down time in the process. Acknowledging that it is part of his job to occasionally work the floor to speak to customers, he came across as very genuine. He was also committed to first class customer service as Jon is. Will also be looking to see if he remains with the company. What I will be looking for going forward, and I will make note of it, is the service after the sale. This was an extremely significant purchase for us, and we expect that servicing our vehicle will be as positive as when whe purchased it.

John F.

Feb 20, 2013

Grappone Toyota made buying a PriusV a straight-forward process. My salesperson Gerry was very helpful. I highly recommend others visit this dealership.

2013 Highlander SE

Feb 19, 2013

I wasn't in the market for a new car (drove an '04 Highland with 173k - not a thing wrong with it) but I saw the Grappone Toyota Ad and thought it was to good to be true! So I spoke to Josh Gendron and he confirmed the deal was true! So now I'm driving a 2013 Toyota Highlander SE and LOVE IT!!!! This was the best experience I have ever had with any dealership. From the start to finish with the purchase, it was so easy! I have never had that kind of experience at ANY dealership. Thank you Josh Gendron and Jon Ackerson for making this transaction painless and pleasureable. I HIGHLY recommend Josh Gendron to help you with your car needs! Whether you are in NH or MA, you need to make a trip to see him! It's worth every penny!

Susan MacDonald

Feb 9, 2013

Bought my new Corolla at Grappone Toyota. Love it and my salesperson Ricky Ryan!!!!

Returning customer

Feb 8, 2013

Been here many times. Chris Marx is always helpful and accurate. Great experiences, will return and HIGHLY reccomend

Shanep

Feb 8, 2013

I have purchased two used cars from Grappone. They make buying a car easy. Both times the car was ready that day. Their used inventory has very high quality used cars. I would recommend them to my family and friends.

Happy New RAV4 Owner

Feb 3, 2013

We had a great experience with Grappone Automotive Group. We will recommend them to all of our friends. From the time we walked into the door to the time we walked out it was an easy, relaxing experience. Carole listened to what our needs were and helped us find the perfect car.

Nancy Lawrence

Feb 3, 2013

My Mom needed a new car so I suggested going to Grappone Toyota where I got a car last year. I asked for my salesman Moe Elmasry as he was so pleasant and informative with my sale. Moe was so great with my Mom. He answered all her questions and was personable. Mo is a no pressure salesman with a kind demeanor who I would send any of my friends to. My Mom is so happy with her purchase. We could have car shopped closer to home but its worth the trip to do business with Moe at Grappone Toyota.

C&K P

Jan 29, 2013

We recently purchased a 4Runner from Grappone Toyota. Like another reviewer stated, the customer service, and professionalism of the staff are top notch. Andres was extremely accommodating, and not the least bit pushy. It took us a few days, and a couple of visits/test drives at Grappone to make our final decision. Andres was very patient with us, and more than willing to let us take as much time as we needed. He was very helpful throughout the entire process, and a pleasure to work with. We would recommend Grappone Toyota to our friends and family without hesitation.

Daniel R Corsetti, Jr.

Jan 28, 2013

Grappone Toyota and specifically Howard Cullen gave me exceptional service. The whole buying process was an efficient and exceptional process. It's was a very quick and easy. I was thoroughly impressed with their sales techniques and customer service capabilities. I would definitely purchase a new vehicle from them in the future. Thank You, Daniel Corsetti

BruceSmith

Jan 5, 2013

Very pleased with this dealership as well as Jonathan Ackerson. He was very pleasant to work with. I felt no pressure and it was a relaxed atmosphere. He allowed me to test drive the vehicle by myself. After deciding to buy the car, he filled up the car with gas and threw in a state inspection that would be due in 2 months. This is my 2nd car that I have purchased from this dealership. They seem fair and are family owned and operated.

Matthew

Dec 18, 2012

I had originally found my new Tacoma at Grappone Toyota through Cars.com and had contacted them from the link provided.Within the same day, a representative, Jeff, had contacted me about the truck I inquired about. Jeff was very professional, NOT pushy, and answered all of my questions quickly. I was e-mailed a copy of the window sticker with a very detailed listing of the features and breakdown of the costs. We were able to negotiate a price of the truck quickly (all done over e-mail, at my convenience)All that was left was deciding on my trade-in value. I ended up visiting the dealership that weekend and met another sales rep named Ridley, who had all of my info already in hand from conversations with Jeff. Within an hour, I had test driven the truck and came to an acceptable value for my trade.All in all, I found everyone at the dealership to be very polite and professional. The cleanliness and presentation of the showroom and the service waiting area were top-notch.Even though Grappone is further away from me than other Toyota dealerships, I would gladly recommend them and do business again.

RICHARD

Dec 14, 2012

Iwas very reluctant to bring my car to grappone ,but had no choice since other dealers could not help me.We had a problem of blowing coils,9 in all.We put all new factory parts in and seems to be o.k.,but never got an answer as why.Still waiting for one to go.After being told the car was fixed, less than 30 miles the check engine light comes on again,Ilive an hour from grappone so I was not happy.I knew it was the cat this time and told the tech,no such thing as mechanics anymore,He insisted it needed to be diagnosed again ,for another 90 dollars,I said I did not want to spend the 90 and just do the work.I then asked if they would let me have the car after all the repairs and just drive it to be sure it was o.k.,well that did not happen,basically told me to pay everything or no car,,funny I have to trust them to fix my car twice,but they don,t trust me to pay,though they had my card # from the first repair.And I still had to pay for the 2nd diagnostic and 2 trips for gas.I,ve lost faith in toyotas and will really consider another make of vehicle on future purchases

Jackie

Dec 7, 2012

I bought a new vehicle from Grappone Toyota and it was a good experience

ahjm0710

Oct 17, 2012

My sales person was very professional and not the usual pushy salesperson. He answered my questions and seemed interested in my requirements.I had a tonneau cover installed which to me took an excessive amount of time to do, which is why I gave the service department a good rather than a great.I can say that my salesperson was concerned and kept checking why it took so long.Overall I am very satisfied with my experience and would recommend this dealership.

LC010156

Oct 9, 2012

I was hesitant about going to Grappone in the first place, because I had a bad experience there several years ago. But I received a great recommendation from a co-worker and friend Renee Miller (who bought a Prius there within the last year), Therefore, I thought I would give it a second try.Mikhail was excellent. he was in no way the "sterotype" car salesman which I was kind of expecting. He was very informative in regard to the Prius, and then the Corolla. I didn't feel like I was being swindled at all. he took the time to really explain every aspect of both cars, as I was having difficulty making my decision. I thought he had a great sense of humor.I would definitely recommend him to others. Thanj You, Linda Cermak

lostonalexus

Sep 26, 2012

I knew what car I wanted. I went in with the intent to buy that car if I liked it. I purchase a 2008 Lexus IS250AWD. Beautiful to look at, BUT .They didnt tell me that it was missing a floor mat just put papers over it so I wouldnt notice until after I took it home. When I called about it, I was told to go to some after market website and buy new ones!! UM, Im sorry, I just bought a Lexus! I kind of expect for it to have floor mats. They said theyll look into it but no promises. Hail, hail for superior customer service! Ugh. I purchased my last car from Berlin City. It was delivered with no head rests. They ordered me brand new ones and had them sent straight to my house with an apology! I understand it's "just" a floor mat, but it's more the outright NO that I got when I asked about it that bothered me. I then realized 2 days later (today)that I didnt get a copy of the quote from the bank in my paperwork or the quote they gave me stating that my final price was $1000 less than the internet price so of course, I cant prove they gave me that price at all. Very sneaky! Yes, it was my fault that I didnt read it more closely, but to find out that I in fact did NOT get the discounted price, AND, they plopped the pay off for my trade-in, onto my loan, frankly, it pisses me off!!! Again, my fault for not reading it more thoroughly before signing, but its disgusting to think that I go into a dealership, Im upfront and honest, and they turn around and lie to me and do whatever they can to get every dime of my money. What happened to integrity? We make a deal so I assume that deal is correct (on paper too!) and did not realize I had to go over it with a fine tooth comb to make sure they hadn't changed it - but apparently I was wrong! If I wanted to buy a new car AND pay off my other one, I would have just bought another car and kept my old one!!!! Im so disgusted. Tomorrow is my third day of having the car. I have that amount of time to bring it back. Im seriously thinking I am going to do just that.Sorry for the long post but I am not impressed. I will deal with Berlin City going forward probably starting tomorrow when I get my refund! Do not buy from these people. You will regret it too.

Gabi Wilson

Sep 25, 2012

Mikhail was patient and helpful, even though we looked at several cars, and took up a lot of his time. He made us feel he'd done his best to get us a good deal. He was personable and friendly, and we love the car!

Rebecca A

Sep 16, 2012

Gerry was professional, patient, knowledgeable, and friendly. He genuinely went above and beyond to answer our questions and make sure we were happy with our purchase. The whole experience was smooth and low stress. My husband was dreading the car shopping experience, but he left very pleased with the service from our sales associate and financing member.

Dennis Faugno

Sep 10, 2012

First, I want to express how impressed I am with the Scion product. This is a ton of car for the money. Love driving it. My experience with Grappone has always been favorable. This is my 2nd new car purchase from a Grappone dealership and I am very satisfied. In particular, my experience with Marc Preston at Toyota/Scion was flawless. Straight forward information with no false promises. Marc always offered to do a little extra to ensure my satisfaction. Thankyou for a positive experience start to finish.

Toyotapema

Sep 10, 2012

I will definitely gonna recommend this dealership with my friends and family.I had a wonderful experience.All the staffs were so friendly and supportive.Especially Mr.Mikhail Berlin, a wonderful person.He answered my every questions.He has showed me many vehicles of my like without hesitation.I would like to thank Mikhail for everything he has done it for me.Toyota dealerships should be proud to have a fabulous person like Mikhail in its company .Pema Tamang

dbrwlsh

Aug 25, 2012

I bought a used 2000 Toyota Camry from this dealership in 2002 or 2003. I specifically told them I did not want a vehicle owned by a smoker because of allergies. They hid the all the burn holes in the upholstery with some material that lasted about two weeks and their air freshener dissipated around that time also. I was furious. They did not repair the seats; basically I was stuck once I signed the contract. Recently I was shopping for a RAV4; this same dealership had a few vehicles I was interested in. I thought maybe things have changed, but just to be sure I told them about my previous experience. They assured me they would take care of me. The internet sales person, Jena told me they had a special $139.00 per month with $3,000.00 down with .000l financing. They also had a $250 rebate offered. I test drove two vehicles then chose a vehicle I liked. The sales person gave me a payment sheet. The $25,100 vehicle was now $25,424 on sale for $23,000. They raised the price of the vehicle, left out the rebate, gave me no trade in value, and added a dealer handling fee of $369.00. They lied about paying off my leased vehicle which could of cost me thousands once the deal was finalized. When I questioned their figures the Gerry said the finance person made a mistake and he would be back with a corrected payment sheet. A half hour later, he was sitting across from the finance manager with legs crossed laughing. I told Gerry I had another appointment and he smiled and said where? I told him it was none of his business. I was furious. I wasted over three hours of my time only to find out the whole thing was a scam to get people in. That pricing was for college students and/or soldiers. Don't believe what they say: Since 1924, we have been striving to give our customers the best sales experience possible.

soakes

Aug 24, 2012

I was completely satisfied with both their professionalism and friendliness towards me. Their eagerness to work with me as a customer was outstanding but not overbearing at all. They allowed me to take my time to determine which vehicle I wanted to purchase so I would be completely satisfied. I really appreciat their approach and helped me make my decision on choosing Grappone Toyota. My hat is off to both of them and I would certainly recommend that dealership to anyone in the future.

Raghjayan

Aug 11, 2012

What I appreciated the most was the level of comfort offered to me throughout this process. In no way did I feel pressured or manipulated, as I often do with car salesmen. Instead they were educational and patient, answering and explaining my many questions. Additionally, everybody here was extremely respectful and polite, more qualities not commonly attributed to car salesmen. I never felt uncomfortable with the men here, instead they opened doors for me and treated me with great respect. Overall, because of these reasons alone - all of which have nothing to do with car that I bought, which is equally awesome - I would drive the 1.5hrs to go back to Grappone, and I would definitely refer them to everybody I know.

bvkelly

Jul 30, 2012

Great Experience with everyone I was associated with at Grappone Toyota.I was introduced to Grappone by TRUECAR web site, which I highly recommend to anyone looking for a new car. No hassle with pricing, it was all right there from TRUECAR.Went to the dealer and the pricing from TRUECARE was honored qwith no exceptions.I would highly recommend Grappone Toyota to family and friends. Hnads down the best!

petemoe

Jul 30, 2012

My experience with Grappone and Mikhail has been fantastic. From the time I received the first e-mail response, till the time I drove away with my new vehicle I was impressed with the ease of doing business with the folks at Grappone. Mikhail took the time to show us all the features in the vehicle and made sure we were comfortable with the operation. This is a five star operation. Thanks, Pierre and Lori Caouette

djimmy

Jul 26, 2012

Mikhail Berlin made purchasing a new vehicle pain and stress free. Never did I feel pressured or beaten down, the way that most dealership make me feel. I will and have already recommended Mikhail and Grappone Toyota to my co-workers, family and friends. I will definitely be returning to Grappone for ALL scheduled maintenance and any future vehicle purchases.

msclaylady

Jul 19, 2012

Very happy with service and price. Look forward to continuing maintenance. I told Taylor our daughter referred us so she filled out the paperwork and she said it takes a few weeks for her to get a check. She could really need it.

Kate Parker

Jul 14, 2012

Having worked in the hospitality industry for over 30 years I know what great service is. Everyone I dealt with at Grappone went above and beyond my expectations! Thanks to all that worked with me, I will tell anyone that will listen about my GREAT experience!

marianobrien

Jul 10, 2012

Our purchase started on the internet with a program our insurance company offers. We contacted three dealerships and Grappone was the only one who followed through on the pricing we received through the insurance company. They did not try to add any fees [they are not allowed to if they participate in the insurance program]. In the end, we wound up paying more than $2,000.00 less for the Tacoma we purchased over what the other two dealerships offered. It was a pleasure dealing with people who are straightforward and don't play games. I have NEVER had a car buying experience to match the one we had at Grappone. I would recommend them highly to anyone.

zichik

Jul 9, 2012

I found my experience in working with ashley online to be very friendly, efficient and knowledgable. She provided me with a good price and that is one reason I came down. 2nd reason, Mikhail is a friend and has spoken highly of the dealership even though we have never been abale to buy a car there in the past due to the sales people not being very interested in making a deal. He presuaded us to come and try again. We did and this time we are pleased to finally buy a car from you!Mikhail was very knowledgable and took time to go thru the car thoroughly pointing out the details of how the car works and it's features.!!! Every question I asked was meet with a answer. Even when we had to wait a hour long for the finance dept to finally get to us Mikhail was great at helping us pass the time, showing us your new facility and asking us if there was something else we might like to know about our new purchase.When Wendy did get to us we were met with her friendliness and openness. We found her to be well versed in her field and efficient.Our overall experience was great and we will reccomend this dealership to our friends & family, Thanks again!Kristyn & Sergei Fischev

rlodom58

Jun 28, 2012

Good to do business with. Everyone was very helpful. It was very hot outside and had multiple offers for drinks and other refreshments. Great to work with.

dhardy603

Jun 10, 2012

We were impressed that Taylor meet us outside at the door and continued to guide us through multiple demos researching our concerns and answering our questions. Her supervisor meet our trade value expectations by doing the extra researchad other Dealers had failed to do.

oliveoil41

Jun 6, 2012

We would HIGHLY recommend Grappone Toyota and our Sales Rep. Taylor to our friends and family! Here is our story why:My wife really does not like the process of buying a vehicle; so much that she keeps her vehicles 9+ years at a time. Roughly 2 weeks ago my wife and I decide it was time for a new vehicle; again the last time my wife went shopping for a vehicle was nearly 10 years ago! She was interested in minivans (new or used), however it came down to space, see we have four kids' ages from 4 through 13 and the Toyota Sienna fit that option.We currently live in Manchester, NH and there are NO shortages of dealerships. However, none of them seemed to fit that "family" style even though they advertised like that. I work in Concord, NH, I decided to go down to Grappone Toyota and see what they have to offer. When I arrived I was meet by Taylor, from there she sat down with me and I explained our needs. Taylor, let me inspect a few vehicles (knowing that I was not the only decision maker) after, she gave me a tour of the new building, which was very helpful. Taylor, then set-up an appointment with me and my wife, without being that "typical" salesperson. The day of our appointment was upon us, my wife and I were running a few minutes late, however, that did not detour Taylor she had a vehicle ready in the service area (since it was raining out) gave my wife and I another inspect of the vehicle, again more for my wife. Taylor went above and beyond to understand my wife's need and worked with her on answering all of our questions. Negotiations are my wife's favorite (NOT). Taylor was very patient and we feel that she worked with us in obtaining a vehicle that day. Mind you the dealership has now closed it was after 6:00pm, but Taylor never looked like she was watching the clock or tried to hurry us along.VICTORY: My wife has new Toyota Sienna, the first NEW vehicle she has ever owned, thanks to Taylor.The only bad part (NOT really bad) is that my wife had such a wonderful experience with Grappone and Taylor, that her days of having a vehicle more than a couple years I think are over, watch-out Taylor I think we have created a new vehicle buyer!!!!!Cheers!Carol and Richard P.

sagewizzard

Jun 1, 2012

the dealership was very friendly and full of people that were wiling to help with what ever i needed. the only bad thing their was is that i had to wait almost an hour for the fninacial officer in order to set up the loan.

Rockman5231

May 30, 2012

I have bought acouple of cars from Grappone (Toyota) I love the new building and the people go above and beyond to help you out. The service is also awesome they have squeezed me in when I was running out of time to get service, I called and they took me in right away.Keep up the good work.

J Morena

May 28, 2012

Toyota provided excellent service (even though my 2005 Prius main battery died at 133,000 miles and I had to look at a new car as an option!)...service dept was great and sales dept was wonderful. Mikhail was an excellent sales person to deal with as was Justin in Finance. The total experience was a good one for us...we would buy from them again.

sgstewart1

May 17, 2012

The sales people were excellent. I originally stopped by to look at a different car, but they were able to assess my needs and recommend a different vehicle that was not on their website yet and that fit my needs much better. The cost was much lower than similar cars at other dealerships, but I will return due to the excellent customer service I received.

me heidi

May 13, 2012

I would recommend this dealership due to the first impression with my salesmen Mikhail/the way he welcomed us right when we came in. I believe he is to be a real asset to this dealership and everythimg was done with such ease and things being explained In in such a caring way and he made us feel we fully could trust him.I hope he knows this and we would deal with him in the future and recommend him at that dealership.And I love my new van and all the services you offer.you got my vote and one happy customer.:)

Moosee

May 12, 2012

I was a FORD Family for years.Liked the ratings and appearence of the TOYOTA's and traded .The recent Highlander purchase is the best driving vehicle I have owned since a 90,s Chrystler 5th Avenue.This is the 5th Toyota I've owned. blw

jjross

May 4, 2012

Overall I couldnt be happier. Ashley Morse was AWESOME! She really helped me find the truck I wanted and for a price that blew the competition out of the water. I was in and out quickly and it was a painless process. Overall I was very satisfied with the whole experience and cant thank them enough for all the help. They really made the experience a good one. My mom who purchased from them a year ago still has glowing reviews. I will be sure to tell my friends to call Ashley if they are ever looking for a vehicle!

mlt

Apr 30, 2012

Mike Roy is a great and professional member of your staff. He has true sales skills coupled with great customer service and a winning personality. There is no doubt that when we need another vehicle, we will call Grappone Toyota first because of him (and we will want to work with him). We thought we wanted a used Tacoma and ended up with a new Tundra. All with gentle guidance and no pressure from Mike. Ashley was a great help to us via Internet sales as well.

jeffnmarisa

Apr 28, 2012

I am extremely happy with my Grappone Toyota purchase, Moe and Mike were courteous and professional making for a very pleasant buying experience. I had been looking for a new vehicle and my decision to lease with Grappone was based on the personal service and fair price negotiations. All employees involved in the transaction were friendly and worked hard to put together a great deal. I was impressed with Grappone and highly recommend their dealership.

kathfuller

Apr 24, 2012

This is the third vehicle we have purchased from Grappone. They have not only been proactive, courteous and professional at all times, but they make it a very easy and pleasant buying experience.No hassle, no fuss - just straight forward interaction and fair pricing.Thanks !Kathleen Fuller

elauerm1

Apr 14, 2012

This is a followup to my review from 3/15/2012. After my debacle on March 15, I met with the Northeast Toyota Rep., Ted, on April 4. After explaining my situation and driving various vehicles for 4 hours, Ted gave the go-ahead to replace the transmission on my vehicle. Grappone set me up with a brand-new Toyota Highlander loaner, and was extremely accommodating. They replaced the transmission with the non-whiny one that I wanted, and kept me updated on the progress. I got the vehicle back today (April 14), and could not be happier with it. The whining noise from the transmission is completely gone, and the car drives wonderfully. Because of all the hassle that was created with the whole issue, Grappone also made a goodwill gesture and repaired and repainted my rear bumper cover, which was scratched pretty deeply when I bought the vehicle, and also a small rock chip in my hood, all free of charge. The service manager, Scott Hodgson, and the Chief Information Officer of the dealership group, Greg Grappone, could not have been more accommodating to me while my car was being repaired. Let me be clear: I do not believe that Grappone was ever "at fault" for what happened. This was an instance where they were only doing what was protocol, and Toyota Motor America dropped the ball. I have recommended Grappone to two co-workers since the March 15 incident happened, and will continue to do so. Grappone and Toyota Motor America turned what was a really bad situation into a really positive situation, and for that I couldn't be more thankful. Thank you, again, for all of your help during this. ~E

andrea1302

Mar 29, 2012

I was highly impressed by the level of honesty and friendliness at Grappone Toyota. Greg gave us a great deal and was a pleasure to work with. I will definitely recommend you to friends and family and I look forward to buying from you again in the future.

Colleend24

Mar 16, 2012

I really appreciated Mikhail's sales style. It was great working with someone who was not a traditional "car salesman", and I felt he was very honest, up front, and easy to talk with. I have heard great things about Grappone as I have worked at Bow High School for 15 years. I am happy to say I was not disappointed. I look forward to letting people know about my experience so they can enjoy a no hassle auto sales. Thank you!

hanofthenah

Mar 5, 2012

Upon getting my car inpsected and serviced last year, the mechanic parked it in the fire lane after he completed whatever he was doing....I was then pulled out into the hallway to be notified that a lady, not expecting a car parked in this spot, just backed into my car causing some lovely body damage. Toyota was very unhelpful, unapologetic, and seeming to not find themseleves in any way a part of the blame. Yes the lady hit my car, but what would have happened if he parked my vehicle in a parking spot? Overall it left a seriously bad taste in my mouth. No one wants to go to get an oil change and inspection and leave with body damage.

RayWible

Feb 23, 2012

Over Presidents Day weekend 2012 my wife and I worked with Greg Scarfo when looking for a new Camry. Greg was absolutely terrific.Greg listened to all we had to say, then he directed us to exactly what we were looking for, no waisted time, no sales pitch, no gimmicks. Greg got the different vehicles we wanted to test drive ready for us while we stayed warm inside the saleroom. He explained the items/features in/on each vehicle and did not try to sway us in any direction - either by purchasing options or different models. No pressure was put on us to buy. When the car was delivered it was perfect, Greg then walked me through how to set up the Bluetooth and then did it for me. Everything Greg said he would do - he did. We appreciate his every effort. My wife and I have been dealing with Grappone Toyota for several decades all the experiences with Grappone were good, but this most recent Camry purchase with Greg was the best, not just from Grappone but from any dealership we have been to and purchased from. Thank you Greg for the excellent service - it was above and beyond.

bhs111

Feb 21, 2012

Everyone at the dealership was friendly to both me and Brinkley (my dog). Grappone has a great atmosphere, in which the employees seem like family - and, at least in my case, I felt like family, too! I pretty much knew what car I wanted, I did my shopping, and I was ALMOST ready to buy; I still had one other vehicle I was planning to consider. After working with Greg, and a little bit with Mike, we were having a good time, (both great guys). After negotiations, I was convinced that they really do care about their customers and work to provide a positive customer experience. They were successful! I was given a fair price, and the GRAPPONE DIFFERENCE is something one cannot get anywhere else....that was definitely the clincher.I am now the proud owner of a Toyota Prius! Thanks Greg! Thanks Mike!Happy sales,Bonnie Spinazzola

rudy123

Feb 20, 2012

I purchased a vehicle from this dealership and now I regret it. It seems that depends on who you deal with; you get different responses, or promises. The sales manager was very aggressive, indifferent to my concerns about the vehicle, and he didn't even honor what the first sales manager told me a day before. I guess they don't work as a team. They don't care about safety concerns I brought to their attention and their response was you don't like the car, don't buy it. My response was I like the car , I am going to buy it since I drove 60 miles to get here, at least do the courtesy of addressing these basic issues( tires leaking , missing tire jack , detailing car...) . Once they heard I like the car, they wouldn't even listen to anything I say/ask. My friend asked me about them but didn't recommend at all. The customer service of Mike (Internet Sales Manager) was horrible. I never saw such a cold, insulting and demeaning behavior of a person in a customer service/ sales role in my life. This guy is awful. Do not deal with him.I wish they lived up to the old men "Grappone" reputation and honored his legacy by offering a decent not an outstanding customer service.Do not deal with them ... Don't get lured in by low prices. Spend an extra $1000 somewhere else and have the peace of mind.

malz2000

Feb 18, 2012

I recently purchased a 2012 Toyota Prius from Greg Scarfo. It was the best new car buying experience I've had in my over forty years of shopping cars. I highly recommend Greg and Grappone Toyota for your next new car purchase.

mark dartnell

Feb 18, 2012

Awesome amount of inventory. Greg is Awesome to work with, he took the time to show me all the Goodies in the car that i wanted , and got me the price that will work for my budget. No pressure or uncomfortness was felt, just good feelings all throughout the sale. Fantastic group to work with. I will spread the word, from one who ownes a local business in town, to doing business with locals in town, it is a pleasure. Thanks -Mark Dartnell owner of Taylor Rental Concord NH.

seaclm

Feb 18, 2012

My experience with John Oullette was a very relaxing and good experience buyng my new vehicle. He was very helpful and informative in getting me the best deal possible. It was a very enjoyable day. I would recommend him as a salesman to anyone any day.

Sarahowell

Feb 16, 2012

I would highly recommend everyone I met at Grappone and especially Dan. This was my first new car purchase and they couldn't have made it easier for me.

patchman008

Feb 14, 2012

This is my second ecperience with the Grappone dealership.I think they have serviced all my needs with excellent care for me the buyer. Looking to see what they had that would work that fit me financial price as well as my business needs since I am self employed and the size of the vehicle does matter. I live in a sate that gets lots of snow and I need a vehicle that can get my needs to get to a given a job. Thanks Grappone Michael Patch

timeforanewcar

Feb 12, 2012

Grappone gave me a good quote for a new car online. I called their sales department just to be sure they would honor it. I was assured they they would. I also wanted to make sure it wasn't too late for us to come and they said no problem. When we walked in, this sales manager greeted us. I told him why we were there and the quote we had been given. He didn't believe me (really?) so I gave him the paperwork. He spent the next 15 minutes angrily calling people to find out what had happened and trying to fix how it had happened (this after I had driven an hour at night in a storm with three little kids). He was so rude we would not have bought from him. The poor salesman they gave us was a nice guy, but we had such a bad experience with the sales manager that we didn't buy the car. Seriously, it was a matter of only a few hundred dollars, as I saw the newly altered quote when I got home. The next day a different manager did call me to see what he could do to make it right, but then he never called me back. I have been searching for another car as well, and though they have posted that they have it in stock on the Honda website, I can't find it on their website. I am not impressed!

markmartin

Feb 11, 2012

Very pleasant experience doing business with a new vehicle purhase at Grappone. Email correspondence was excellent prior to arranging a time to come in and view a new vehicle to the sales.Buying the new truck was low key and no pressure an all folks working there seem friendly and want to help customers.Will not hesitate to recommend John Ouellette in sales and Grappone Toyota to others.

sedwards2012

Feb 9, 2012

We have dealt with the Grappone Dealerships for the last three vehicles we have owned or leased(2 Toyota and 1 Honda)and we have always had a great experience with both the sales and service staff. During the sale we never felt intimidated or pressured and the Grappone sales and finance associates were helpful in getting us where we needed to be in order to make the auto purchases happen. We really appreciate their efforts.

mgzirpolo

Feb 3, 2012

Greg was wonderful to work with. He was appproachable and professional throughout my experience. I will be back to see Greg when I need to buy another car and definitely recommend him to family and freinds.

sharpy

Jan 31, 2012

Greg Scarfo did a great job of showing us the car and getting the deal done, especially since we arrived late in the day at the dealership. He didn't cut any corners the service he gave us, since I'm sure he wanted to get home to his family.

jtdb7106

Jan 30, 2012

We went in to look at and test drive a Pathfinder, we fell in love with it! At first we didnt think it was going to work out, but John and Mike made it happen!! I was so excited to see a saleman team go out of their way to help us and make the payment work!!! Thanks again so much!!!

cmcmanus

Jan 29, 2012

We had a goal that Greg and Frank were able to assist us in achieveing. They were extremely understanding and listened to our requests. We feel confident that we made the right choice and have a vehical that will be as trouble free as possible. We would recommend Greg Scarfo to anyone looking to buy a new Toyota, without a doubt!

nhus789852

Jan 25, 2012

I was impressed at how this dealership LISTENED to what I needed! They did a great job at explaining some things to me without trying to steer me into something I didn't want. I not only have a great vehicle, but I have a better understanding of how it all works! Thanks Mikhail for making me feel like a true VIP!

lsward

Jan 13, 2012

I liked being able to talk to Jennifer in Internet Sales. She was helpful in letting me know pricing and what specials were in effect at Grappone. I had a very good sales experience at Grappone Toyota. Dan Adams worked with my husband and I to find a Corolla that we were both happy with. We drove 2 cars, a lower end model and a slightly higher end model. I liked having more options on the car (like power locks, cruise control, power windows etc..)so we decided on a higher priced model. Dan showed us the price on both models and there was just a small difference which made the LE more enticing. I liked how efficiently Dan was able to get both vehicles to the front of the dealership so we could drive them on the same day. We could see that Grappone was remodeling the building and that it may have delayed how they could get out the vehicles we were interested in. But it didn't take long. We were also sold a maintenance agreement through Toyota which added more years and mileage to the plan so that more of our car is covered. I know having talked to other people, that they had to purchase other 3rd party maintenance agreements and they had to pay much more than we did. We have purchased 2 other vehicles with Grappone and have kept coming back because they offer good value. We've purchase cars in Vermont as well, but I think it's great to be able to get an inspection sticker on the car in NH and be able to have one less thing to worry about when getting the car ready to drive legally.

onetwothree

Jan 7, 2012

Great dealership. My customer service experience was good. I knew exactly what I wanted, and had pre-approved pricing in mind. The dealer worked out a nice offer for my trade-in and got us approved via Toyota Finance. I was impressed - in addition, the dealer delivered the car to us so my wife could sign without having to make the trip to Concord. My only issue is that the sales floor is "open" so you can hear every other customer/deal being worked while you wait for your paperwork/pricing. Aside from that, highly recommended. I will come back.

jp3king

Jan 5, 2012

I began the sales process with a competitive quote over the internet. Grappone gave the best price of all the dealers. I have purchased new vehicles before but this was by far the best experience I have had. I dealt with both Mike Roy and Greg Scarfo, and both were very professional and honest. I would recommend either salesmen and Grappone Toyota to anyone.

Robert McCallum

Jan 3, 2012

This was a great experience purchasing a new vehicle at the Grappone dealership. My salesman Greg was very knowledgeable about his product, the 2012 camry XLE, took time to show me how everthing works, & even set up my blue tooth connection. He is a very pleasant, courteous person to work with. Mike Jelly was also great to work with, he was able to arrange payments that I could afford. I personnaly experienced some economic downfalls because of all the government greed & non-sense happening now. Mike listened & I believe he took that into consideration in getting me approved. Then Matt Cote in finance, another pleasant & courteous part of your team followed through with getting me approved. He is another super knowledgeable asset to Grappone. The "Why" to my coming to Grappone & purchasing my new Camry is, no slippery talk & changing the story or changing numbers like the local dealer I first went to. I strongly recommend Grappone for the new car purchase. Thanks again. Bob McCallum

tmurray57

Dec 29, 2011

John Ouilette was an excellent sales person, explaining the benefits of the car we were interested and intelligently answering our questions. The sale was focused on our needs and how they could best be met. He did a great job. The deal was fair and we are happy with the results.

Boomer1953

Dec 21, 2011

It was a great experience purchasing my new Tacoma from Grappone Toyota with Greg Scarfo's help. He was very instrumental in finding the vehicle that met my needs and made it affordable.

tacoma buyer

Dec 19, 2011

The salesman at Grapone tried to bully us into buying a car. Never seen such high, pressure tactics. Very rude.

bnyhan

Dec 16, 2011

Price was extremely fair on both the Sienna and a trade-in and Ashley was extremely nice and helpful. Didn't end up buying from them since I live pretty far away but I definitely recommend them.

amcaron17

Dec 15, 2011

Dan was friendly and polite.I felt he worked very hard to get me into a good reliable car and into a monthly payment that I could afford. I was pleased with the experience all around and definitely would go see him next time I need a car.

dwa1979

Dec 8, 2011

I was really excited to find the car I was looking for - a fuel efficient Toyota Yaris - at an affordable price at Grappone Toyota, as I have long respected this local family owned company for its commitment to environmental protection. It was a thrill to buy my "green" car at New Englands first LEED certified automobile dealership!I sealed the deal with Dan Adams, a cheerful Grappone Toyota employee who treated me with respect and courtesy throughout my transaction. Dan was very focused on making sure the car's cleanliness and appearance was up to par, even after the sale was completed. I'm pretty sure he would have come home with me to wash and wax it one more time if I'd let him :) I've been driving my Yaris for a few weeks now and love it. Thank you Grappone Toyota!

daphlyn

Dec 5, 2011

Dan was very helpful in the process of purchasing my car, he was very friendly, not at all pushy, would recommend him/Grappone to all my friends and family. Thank you

Miked

Dec 2, 2011

After poor service attitude toward customer many years ago, I stopped buying and servicing my cars at Grappone. I recently decided to give them another try and they have totally turned around. The sales staff are good and there service department excellent.

CLetend88

Dec 2, 2011

Dan was very helpful getting me into a car quickly! He was not pushy and really tried to help me! I am very happy with my car buying experience....Thank you!

lacnibor

Dec 2, 2011

I recently purchased my new 2011 Toyota Corolla from Grappone. My experience with all employees during the process was very painless. My wife made some connections over the internet. The internet sales person was very patient and helpful. We ironed out a deal even before arriving to the dealer. When we did arrive at the dealership our new Corolla was sitting there waiting for us with the salesperson, Gerry standing next to the car. We were in and out of there in just over an hour. Gerry was very pleasant. The business office was a breeze as well. It was the best experience I have had yet purchasing a new vehicle. Thanks Grappone!

mjevne

Dec 2, 2011

We searched high and low for a new car to replace two cars for two people with one car adequate for two people. My husband is 6'4" and I am 5'4". We went to three types of manufacturers and got to the bottom line with all three.By far, Grappone was the most serious about making a deal. They had all our concerns and questions answered. The Highlander we purchased exceeded our expectations and the people we worked with at Grappone were positive but serious a combination we really appreciated.We love the dealership's presentation and organization. We never had a Toyota before and were swayed by the professionalism and high degree of attention to detail we observed. A friendly, lively zone of activity decribes this dealership in our experience.We are very enthusiastic and happy customer.Monique and John Jevne

billrav4

Dec 1, 2011

This was a last minute decision on our part to buy a new car, and the speed and efficiency that our super sales guy, Dan Adams, their internet sales team, and the overall Grapppone dealership showed in putting us in a new car (the exact one we wanted, color and extras) within 24 hrs of initial phone contact was unbelievable.SUPER discount on price!great support with the USAA Buyers programgreat same day delivery to our home in Portsmouth.Best dealer I have worked with in over 50 years of buying cars!

Danielle64

Dec 1, 2011

Dan Adams was so helpful in the process of purchasing my car, but at the same time not pushy which I absolutely loved. I started out communicating with him through email and eventually met him in person and test drove some cars. In the end, the price was better than other dealers and the customer service and friendliness just made it that much better. I am in a customer service industry and am very particular about what I expect, and he/they met all of my expectations. Even though it is an hour drive for me to get there, I think it will be worth it.I would recommend them to anyone, and in fact already have.Thank you!

dbastille

Dec 1, 2011

Great overall experience and matched my online quote!Look forward to seeing them soon. Love my new Prius and glad to finally get one. Thanks again for a great sales team!

JulieMacD

Nov 29, 2011

I went in for service on my 2009 Venza, but also with the hope of possibly trading in for something more in line with my car needs. I was very upfront with what I wanted and left with just that.

Moebox

Nov 26, 2011

This is my second purchase this year and I have to say that this one was great! The people there really do seem to care that you get the right car at a great price. I must admit I was nervous at first, but they worked with me to get the right car at what I feel was a great price. What more can one ask for? They are updating their facilities so I expect the service part of this will be good as well. Would I recommend them...............yes,I sure would!

jasohp1

Nov 18, 2011

I must say this was the most pleasant experience I have ever when buying a new car. Everyone was so friendly and accommodating. Greg made me feel right at home. I will not hesitate to come back in 2 years.Thanx again,jan smith

bigrig2

Nov 11, 2011

The response we got from the internet was very fast and when we got to the dealership they were very informative. We wanted to get the best price and we feel that the dealership was very fair and very helpful.They stayed after closing to finalize the deal.

RONNIE PAQUETTE

Oct 25, 2011

I CALLED ASHLEY AT GRAPPONE TOYOTA STATING THAT WHEN I ARRIVED THEY HAD 1 HOUR TO GIVE ME THEIR BEST PRICE ON 2011 TUNDRA TRD. WHEN I ARRIVED DAVID APPROACHED MY VEHICLE AND WE ENTERED DEALERSHIP. I DROVE OFF THE LOT WITH MY NEW TRUCK IN LESS THAN HOUR. THE TEAM AT GRAPPONE WERE GREAT. I WILL RECOMMEND GRAPPONE TO ALL MY BUSINESS AND PERSONAL CONTACTS.

redhatsix

Oct 17, 2011

This is a great dealership with which to do business. I have been a customer for decades, and frankly, I would not even consider doing business with anyone else.You are treated fairly, honestly, and with courtesy. They are also enthusiastic, helpful, and very patient.I always recommend them to my friends.Bob Losik

ryhope22

Oct 13, 2011

Everyone was very friendly and helpful. They explained everything and gave me a great deal. I have already recommended Grappone and will continue to do so. It was the best experience I've had with a car dealership.

Keesha

Sep 24, 2011

After visiting other dealerships on the web and in person, both in Ma and NH, some bad, some good, we found the vehicle that we wanted at your dealership. My husbandcalled and talked to Mike Roy about the details of the vehicle. After talking to meabout it when I got home from work, we decided to purchase the vericle from yourdealership. When my husband called back, he was told Mike had left for the night butthey would handle all the details and that Mike would still get the sale. A depositwas put down. This was Friday Sept.16th and we picked it up on the morning of Sept.17th. Mike was waiting for us at the door. He was very friendly and courteous. Thepaperwork was all ready and waiting to be signed, everything went very smoothly, theyrove the vehicle around to the front door and we drove off. The vehicle is beautifuland we are very pleased. Thank you for a wonderful experience, Kathleen A. Dunham

markkrider

Sep 21, 2011

Very friendly contact via internet sales then met with sales person who was extremely knowledgable and found a vehicle that fit exactly what I was looking for at a price I considered fair.

jumpmaster87

Sep 19, 2011

The price was good. It would have be great, if it was free. I don't think Howard Cullen should be rated on the price. I do want to thank him again.

brandon21

Sep 12, 2011

The internet sales was very convienient. They were able to let me know if they had the vehicle i was interested in and if they could compete with prices i had already received. John was very personable and made me feel very confortable in the store with out the usual pressure that most salesmen bring. I would definitely go to grappone again for my next toyota and would and have already recommended them to others.

mmisthe1

Sep 12, 2011

Over the years, I have bought several cars from Mike Roy. It has always been a good experience. I think he is Honest and fair. I have referred other people to Grappone, and I will continue to do so.

pbschoon

Sep 10, 2011

Very good experience. Matched a price from another dealer and provided very customized service to help us trade in a less-than-desirable old car. Overall, very happy with the service from Grappone and we will return for our next Toyota!

lmh19841018

Aug 13, 2011

I found this dealer offering the lowest price on the truecar.com. They gladly agreed to honor the price I got from the website, and gave me a straight forward number of OTD price, which is also low. My local dealer cannot match their price but they are too far from me and I decided to buy local.Overall, low price, friendly and straight dealer.

Robert Lang

Aug 2, 2011

Our excellent rating is based on the friendliness and competence of your dealership, attributed in particular to Mr. Dave Randall.We have purchased vehicles in the past from your dealership through Mr. Randall and have always found his experience and straight forward manner refreshing. He has an engaging personality and is always more than a pleasure to do business with. He bargains well but keeps his pencil sharp to meet the necessary requirements to seal the deal. Dave Randall's knowledge and abilities gleaned from many years in the automoble sales business is an irreplaceable credit to your company. We wish he and you the very best and we look forward to many reliable miles with our 2011 Toyota Rav 4.Thank you Dave Randall and Grappone Toyota. Sincerely,Robert and Kathleen LangCanterbury NH

bcnjislam

Jul 30, 2011

There was little running around and the staff tried their best to be fair. The entire transaction honored the needs of the customer and were respectful of customer time.

Jerrythomas1948

Jul 30, 2011

Ashley and bob were great explaining things and put on no sales pressure whatsoever. The entire staff treated me with respect. Thank you. I wll be back for more Toyotas in the future.

Carlandsonny1

Jul 22, 2011

My husband & I have visited many dealerships in the eastern US in the past 18yrs, and we have never had better service than at Grappone Toyota. The sales/customer support team of Dave Randall & Ashley Moore were exemplary.

sufe70

Jul 22, 2011

After a very bad experience, Greg Grappone was very quick to correct the issue.Tom and Armond were a pleasure to deal with. So after a very bad experience from a salesman no longer there. The problem has been corrected and we are very happy with the new truck and new deal. I hated the thought of having to find a new dealer and salesman after 20yrs with Grappone.Looks like I will be a Grappone customer for the next 20yrs. Thank you Greg, Tom, and Armond.

Toys4life

Jul 21, 2011

This dealership is a very professional organization. What you experience first is the friendly greeting you receive from each and every employee you encounter. If you have a question or need help, they don't just send you to someone else, they try to get the answer for you, even if it's not their department.The facility is clean and gleaming, and there seems to be good rapport and support among the employees, which provides a feeling of confidence in the customer because you know you'll be treated well. It's almost like they are friends you haven't seen for a long time. Ashley Morse was our first contact thru internet sales, and she was just wonderful with providing information and trying to help in any way. Our salesman, Dave Randall, was known to us because we were repeat customers, and it was pleasant talking with him, hearing his passion about cars, and his interest in our needs and questions. Josh Glazier (F&I)was awesome! He was the key to our purchase, and we felt comfortable discussing personal financing matters with him because of his expertise and service approach to making a sale; he has a personal approach that inspires confidence in making an auto investment, and was working FOR us, and not an anonmymous corporation. His friendly and personable manner led to sealing the deal, and we'd return to do business with him again anytime.

benjamin.suratt

Jul 20, 2011

Received a 'no haggle' price by email that was below invoice and was indeed the price I paid for the car I wanted. Drove to Bow, NH, checked out the car, and bought it that day. No problems. Would definitely shop them again.

myles chater

Jul 20, 2011

Two reasons this dealer was outstanding. First, the dealership had someone available at 8am to answer basic questions like availability of specific inventory. I found that other dealerships did not have sales people until 9am or later. The other reason was that the dealership sent out our new title via UPS overnight. We were so excited to get the new vehicle that we forgot to double check for it when we picked up the new truck. It arrived at our house before we even knew that it was missing.

Phish187

Jul 6, 2011

I would like to thank everyone at the dealership for there outstanding service they gave me when I went in to find a new Toyota . I didn't feel that I was being harrased when looking. They were very upfront and willing to listen to what I wanted. I would recommened them to my friends when they are looking for a new car.

jane kellogg

Jun 30, 2011

I went down to test drive a few vehicles and came away with a good deal on a used car, partially due to the end of the month quota they were trying to reach. Overall, the process was efficient and everything was well explained to me. I'm very happy with my pre-owned car and the quality and friendliness of everyone who worked with me at the dealership.

autotraderdave

Jun 29, 2011

Very easy to deal with, clearly communicated what we needed to have checked out, even though my Sienna had some goofy electronic issues.They accidentally charged me for labor that was under warranty, and when I pointed it out, gave me an immediate credit. I will take my honda here too, as I like the professionalism, courtesy and speed with which they worked.

bjohnson1955

Jun 29, 2011

We had a great experience at Grappon Toyota in Concord NH. The manager and salesman were very helpful and never gave us any pressure to purchase or lease another Toyota Camray. We have had Camrays for over 11 years through another dealership but when we visited Grappone Toyota they won our business from the start. Jeff Othot was a great salesman and I hope to recommend him to my friends.

seandpowers

Jun 28, 2011

Walked in the door and was asked "who can I help you find". Thought that was pretty cool. Didn't get a rush of sales people in my face. The buying experience was consultative; Carole asked us questions about the family, our commute and travel habits, family growth and general preferences. The work was finding the right vehicle with the right options to work within our budget; work she put in to earn the business. There wasn't a silly back and forth, let me get my manager or whats it going to take. They came out of the gate with their best price (that was very competitive). We got a fair price and I assume they got to make a fair profit; that is good business in my mind. Same experience at the end with additional warranty and protection options. It was posed as these are the things that are available to you, here is what they cost, here's the benefits and would you like any of them; no pressure, no games. Loved it.

ashleyrose1384

Mar 31, 2011

I was referred to Grappone by Jena Buckman, after telling her about a bad situation I was in with my leased vehicle. She automatically made me feel very hopeful about getting a new car and assured me that they would do everything they could to help me out. I went to Grappone the next day and met with Tom, the sales manager. He was extremely nice and helpful and put me at ease about the situation I was in. Everyone at the dealership was also very kind and the whole atmosphere was awesome...didn't have the typical uncomfortable or high pressure feel that a lot of dealerships do. Tom and the rest of the staff went right to work and started the process of finding me a vehicle that would be fun, reliable and would also work financially. It took a few days and a lot of hard work due to the perdicament I was in but they managed to find me a great car with low mileage and get me financed! This was after I had gone to a few other dealerships with no luck. I enjoy going to Grappone because of the great staff and the fun atmosphere. I have stopped by even after the deal was done just to say hello. Jena, Tom, and the rest of the staff there was extremely helpful and I would highly recommend Grappone to anyone in the market for a new/used vehicle! Thanks so much guys!!!

chriscann

Jan 28, 2011

Crystal was very helpful when we were looking around at leasing a vehicle. She took the time to go through everything with us and was very patient with the fact we had our 16 month old with us. When we decide to purchase or lease a vehicle we will def be back

rboelig

Dec 16, 2010

My interaction started out as a simple email inquiry based on an add I observed in a local newspaper for a lease option on the Toyota Prius. Right from the start Jena helped answer all questions succinctly and professionally and setup the meeting to test drive and conclude the deal. Right on time Gerry was there to meet with me on arrival and the level of professioanlism continued and we concluded the paperwork. I look forward to taking delivery tomorrow - Friday. Great organization!

slo0102

Oct 19, 2010

I obtained a quote for the sale of a new Corolla from Grappone through my Bank. Nobody near me could touch Grappone's quote. 90 minutes from the time I entered Grappone's showroom, I was driving my new Corolla home. This included a test drive and the appraisal of my trade. Jenny handled the initial phone and e-mail contacts, and Mike assisted me in person. The entire process was painless and straight forward. I will not hesitate to return when I'm in the market for another vehicle and will recommend them to anyone who asks.

fidlehead

Oct 15, 2010

Ricky Ryan answered all question with sincerity and accuracy. He demonstrated and explained the many features of the Prius.He did not "push" the sale, but gave a good explanation of the Grappone advantage. He was able to match the customer request with an available vehicle. Evaluation of the trade-in vehicle was quick and satisfactory. Ricky is a master of the soft sell.

gregk1239

Sep 21, 2010

I was in the market for a new small SUV, but didn't want to spend too much money for one. I saw on the Toyota national website that they had a good lease special on the Rav4, so I went to Grappone to look at vehicles. I walked in and asked to speak to a salesman, and John was assigned to me. He was very friendly and likeable. He knew what he was talking about in terms of the vehicles on the lot, and was never pushy. I got the feeling that he was looking out for my best interest, not his or the dealership's. When it came time to negotiate a price (on my trade-in, not the lease since it was a special), he was not pushy. He went to his sales manager, who gave him one price. I said I would have to go talk to my wife and sleep on it. The sales manager then gave me a better price on my trade. I told him I still had to talk it over with my wife, and he said that was not a problem and I could come back in a few days later and his offer would still stand. I went back in a few days later and John showed my wife the vehicle, and we closed the sale. He was friendly and professional the entire time.

mrkercher

Sep 12, 2010

The salesman, Ricky Ryan, was exceptionally pleasant to work with and help us immeasurably through the entire sales process. This sales experience was a pleasure, and we will likely come back to Grappone Toyota for more business in the future. Blah, blah.

stndavis

Jun 29, 2010

We were at the dealer for our 20,000 mile service on our 2008 avalon. The service was prepaid when we bought the car, We were very pleased with the gentleman who took our car in and did the paper work. We had a poblem with the winshield wipers and a service person sat with us for about 10 minutes and explained what our options were untile we made a decision. Overall our experiences with service and a small body work job have been very satisfactory.

nyyfan16

Jun 24, 2010

I went to Grappone Toyota after many weeks of doing research, and recieving competing bids on the Toyota Tundra that I wanted, and all I can say is WOW. I worked with Sam DePerri on getting the deal I wanted, and both he and the managers there worked very hard to get me an awesome price for my new truck (they beat a competing bid) as well as for my trade in. The whole time I was in contact with them, I felt like they were working for me. Their was no HIGH PRESSURE sales tactics unlike other dealers, nor was their any feeling like they were out to scam me. In the end they actually made the whole car buying process a very easy, laid back experience. When it comes time to get my wife a new car I will do my research and go back to Grappone first, and if they work for me as hard as they did this past time I know I will be buying from them.

govames

Jun 18, 2010

Excellent experience throughout. Dave Randall was a delight. There was no issues with getting the car ready so we could leave the same day we came to buy the car. Dave also took the time to take care of our kids so we could focus on the deal. Everyone that we dealt with was pleasant and helpful.

k62radermacher

Jun 17, 2010

Good service and reasonable wait. Good service and reasonable wait. Good service and reasonable wait. Good service and reasonable wait. Good service an Good service and reasonable wait.d reasonable wait. Good service and reasonable wait.Good service and reasonable wait.

gbarker

Jun 16, 2010

Carole was always prompt and friendly and always sought to get us the best deal we could get. The same could be said of the Sales Manager, Mike Jelly. The quality of their service work in the past has always been great. I would recommend the dealership to anyone.

cjoubert

Jun 13, 2010

Went to five other dealerships including three Grappone dealerships and even though the employees were great, the car itself plus incentives and a great salesperson sold us on the Rav-4. We received the best trade in for our car here than from the other four dealerships.

billm148

Jun 12, 2010

Appointments are easy to make on line. They seem to never over-book their service department so it is easy and quick to drop off the car. Most importantly normal servicings are done when they say they will be so there is no unnecessary waiting around. The staff is always very professional and seek to be helpful.

cbodien

Jun 12, 2010

Overall, our purchase experience was good. The dealership had the truck we were interested in and in a nice color.Our trade in was also a Toyota truck and that was examined while we test drove the new one.The bottom line price was what we hoped for but it should have been reached sooner with less back and forth. In the end we were happy with the trade in value and discount off the new vehicle. Plus the 1.9 financing worked to our advantage as well.The salesman and finance person ended up staing past closing time to complete our purchase.We ended up also purchasing the extended warranty because we want to keep the truck for many years just like our last one. We also negotiated the price of the extended warranty and ended up with a discount.When we picked up the truck, it was clean and had a full tank of gas.We plan on servicing the truck here and were also given two years free maintenance coverage including one free set of tires.We are planning on another car purchase from Grappone in the future.

Clarke

Jun 12, 2010

I found Armand to be very knowledgable, helpfull, friendly and willing to go that "extra mile" in his salesmanship. He was not pushy or arrogant like some car salespeople can be. He did everything possible to reach an agreement with me. I did not know much about the pricing of the Tacoma equiped as I wanted and he helped me do a comparison with the other Makes I has looked at and driven. He worked with me all the way to get into the price range I could afford. I have not had any work done there yet is why I listed N/A in question 2. I was also impressed with the service agreement incentives.

lnagy

Jun 12, 2010

In my experience with this dealership, they don't just talk the talk about "the Grappone difference," but they also walk the walk. Carole Smith was outstanding, a real gem who was a pleasure to work with. She was knowledgeable, personable, patient, and professional, and when I told her what vehicle and features I wanted, she worked to locate an exact match. This is unlike my experience with a competing dealership, which pretty much dropped me--no further contacts--when I said I didn't like the color of the model they had in stock. Oh, I get it--buy this one or nothing at all. Yikes! Get me to Grappone! Negotiations there were low-key, reasonable, and actually easy, and I got the vehicle I wanted at the price I expected to pay. I also got several puffs from Toyota that sweetened the deal significantly (a couple thousand dollars worth), and the service benefits and extended warranty features that Grappone throws in are also a big plus. This is the second car our family has bought from this dealership; routine service on the first one has been seamless and I expect the same on my new ride, too. I recommend these folks highly--they made buying fun.

mlpoole

Jun 10, 2010

Grappone Toyota, ALWAYS, schedules my appts. in a timely manner. The work done takes the exact time that they say it will take and the dealership is clean. All of the employees are polite, friendly and accommodating. The dealership location is convenient.

mwsnow

Jun 9, 2010

I had no service appointment when I arrived at Grappone Toyota needing scheduled maintenance for my 2010 Prius. They were able to fit me into their busy schedule, and peformed the work while I waited. They advised me when they took my keys that if the car needed alignment work to correct abnormal tire wear that it could take as long as two hours to complete. 45 minutes into the service, the service department personnel came and found me in the customer lounge. The car did need alignment work, which would be performed under warranty. In another 45 minutes, the work was complete and the car was returned to me. While I was waiting, the person at the parts counter took the time to look up some Prius accessory part numbers for me. One of the salesmen showed me some of the features of a new Venza on the showroom floor. There was plenty of coffee available for customers, and I was able to use one of their internet-connected computers to read the morning news while I waited. The cost for the scheduled service was reasonable for a car dealer, and I know that they used the correct Toyota parts and the proper motor oil for my new engine. The alignment work made a significant difference in the steering response. My 2010 Prius is the fourth Toyota that I have owned. I am accustomed to exceptional service from Toyota dealers. Grappone Toyota is a fine example of the high quality owner experience that I have come to expect from Toyota. I will return to them for my next service, and recommend them to other owners.

wprokop

Jun 9, 2010

This dealer has a great customer service attitude and does excellent work. I have had my cars serviced by them for over three years and have been very satisfied with all of their work. If I was looking to purchase a new vehicle I would go to them for pricing, all because of their service department.

Dian Bailey

Jun 8, 2010

We got the car that we were looking for at the price that we wanted to pay. Carol was very pleasant and helpful in making our car buying experience a good one. We've driven Toyotas for close to twenty years now and in all of that time not once have either of us found ourselves on the side of the road, the car disabled. In a nut shell, Toyotas are good looking, comfortable and always dependable. When time comes to replace our Tacoma, we know where to go.

Jim MacNeilly

Jun 8, 2010

I would recommend this dealership because they seem to back up what they say. Also, The sales staff that wasn't involved in my sale was very helpful. There definately is a Grappone differance. The service people were also helpful though I haven't needed them yet , I am looking forward to using them in the future.

ldeangelis54

Jun 3, 2010

I came in on a reconnaissance mission to look at the Prius 5 with the tech package. There are not many around to look at. I was fairly certain I could not afford to trade as I was extremely upside down with my current vehicle. In my case the financial package and how it was handled was a key element, without which I could not make a deal. John took time with me despite the clear issues with my current loan.I have researched this car since it came out this is my first opportunity to see. Over a period of couple of hours John and later the manager walked me through a process whereby I would be out of debt in a shorter period of time with the new purchase that I would be if I continue paying off the current loan.The dealership and tempted to get me into a three-year lease but I was too upside down for that they worked out an arrangement with an affordable five year loan allowing me to make the deal. It was John's style of working with me combined with the managers and financial s staffs ability to put a package together despite a difficult financial situation that sealed the deal. I'm very pleased with the results.

jdubreuil

May 25, 2010

My 60,000 mile maintenance appointment was scheduled for 7:00 AM. I was greeted by a friendly and efficient service consultant a few minutes before that time. I was told that it would take approximately four hours. It was finished in three. I was also given a ride across town by a friendly driver that is part of Grappone's service. The van ran great after the service was completed.

Donovan Blandin

Apr 19, 2010

We had been to one other dealer who did not seem interested in finding us the vehicle we wanted - even though we indicated we were purchasing and had bought two other vehicles there. I called Grappone and they thought they had the vehicle we wanted on the lot. When we arrived the vehicle had been sold, however the exact vehicle was found for us in a matter of 10-15 minutes. We signed in time to get the 0% financing and we picked up our new RAV the next day. There were a lot of people buying vehicles the day we were there. It was clear that Grappone was working hard to sell and to accomodate buyers.

dougdragon

Apr 19, 2010

I walked in looking to come as close as possible to my current payment. Grappone not only got it w/in roughly $25, but I also got a better rate than what I was getting on my previous vehicle. Exactly what I was looking for. They quickly (I had a 1yo with me) walked me through the necessary steps and had me on my way.

dmb253

Apr 18, 2010

Our experiences with Grappone Toyota have been positive. The attention and service were outstanding compared to two other dealerships we had visited the week previous to our visit to Grappone. We were promptly greeted and taken care of right away, and they even had some burgers on the grill for lunch we were looking at the cars. Our insurance company had negotiated the price of the car ahead of time, and Grappone had the best deal within a one hour radius of where we live in Massachusetts. One negative aspect of the experience was that the new car received a small scratch while they installing he remote starter and it took a few extra days for them to fix/paint it. That being said, they were upfront about the problem and took care of it right away and I now cannot tell were the scratch may have been. The also provided a credit for service (e.g. oil change) for the inconvenience. Overall I am very happy with my interactions with this dealership and would definitely recommend them and/or return there in the future.

Granitestater

Apr 17, 2010

I bought my last car at Grappone and have been working with their service department for 5 years. I always have great customer service. I am able to schedule my appointments online. I always get coupons in the mail or through email. Every 6th oil change is free. The building is clean, they have free coffee and popcorn. The staff are all friendly. I LOVE having a shuttle service to and from work. Overall a great dealership experience.

greyhndz

Apr 10, 2010

Late afternoon on a Saturday, I called with a problem regarding a flat tire and a missing key for the wheel lock. Tanya told me to come right down, and she ensured that the tire was checked immediately, and provided me with a new key at no cost. Awesome service and service rep! This is why my Highlander receives all of its service and maintenance here.

spelec

Apr 10, 2010

My experience at Grappone has been second to none. My salesperson, Carol Smith, was extremely pleasant, helpful and was instrumental in my final decision making process. Tom the Sales Manager was also very helpful, as was Jason in the Finance Department. This has been buy far my best car buying experience. to date.THANK YOU Grappone Toyota!

Margaret Ramos

Apr 8, 2010

My experience with Grappone Toyota/Scion began with the purchase of a new 2006 Scion XB. The salesperson, Andrea, was extremely informative, helpful and enthusiastic.I look for her whenver I go for service just to say hi!I am always treated courteously whenever I phone to make a service appointment whether it be for an oil change or regular maintenance checks. The service technicians always manage to accomodate my request for a particular day or time for maintenance.(Recently my husband had called another Toyota dealer where he had purchased a Toyota Sienna in 1998 and tried to schedule maintenance for his car and was told the next available appointment was in 13 days even though the engine light was on and the car was actually running rough.) They quote a price for the work to be done so I am never aurprised when I pay. I also appreciate the courtesy shuttle so I don't have to worry about how I will get to and from work that day. The driver is friendly and actually engages folks in conversation while we ride - a nice personal touch.Grappone sends emails regarding appointment confimation on the day I phone to request maintnenace as well as alerts a day or two before the actual time and date for the scheduled work. After the appointment they follow-up with an email asking customers to rate their service. I truly enjoy dealing with this auto group. So does my husband who just bought a new Rav4 from Grappone because the Sienna, at 253,000 miles, is on it's last leg!

rstaub

Apr 8, 2010

I was searching for a particular color Rav 4 which was not available at the dealership from which I had previously purchased my 2007 Rave 4. I had previously leased a Tacoma ('96) from Grappone through Armand Tremblay and remembered it as a good experience, so I called Armand to see what he could do. Armand showed me adifferent color which was acceptable, gave me a good trade in value for my 2007 Rav 4 and I was on my way.

jledwards

Apr 7, 2010

In the past 5 years, I have purchased two vehicles from Grappone. The first was a used 2005 Corolla with 12,000 miles which I bought in Feb. of 2006. It was my first Corolla, and I was very happy with how it handled as well as the appearance. I thought I would be driving that car forever. I decided to buy a new Corolla this week due to the special 0% financing, and because, even though my old Corolla was driving well at 80,000 miles, there was some body work needed and I wanted to have a new, clean car. Basically, win/win. I have had my 2010 Corolla LE for exactly 24 hours, and so far, so good. I am very happy with it, and would definitely send friends to Grappone. They know what they are doing, so why not go to the pros?

ihatefillingsurveysout

Apr 6, 2010

Carole was very helpful and not pushy at all. She understood that the first time I came by, I was not looking to and just gave me a price answered all of my questions. After checking with other dealerships I returned because she was the easiest to work with and Grappone had the model I wanted in stock.

Ronald Devoe

Apr 6, 2010

I've been buying cars from Mel Witham at Grappone Toyota since 1988. It's always a friendly, low key, comfortable atmosphere. The price is definetly right. Any service I've every received on my vehicles at Grappone has been professional and courteous. I would recommend anyone buy a vehicle at Grappone Toyota. I have brought a close friend and a family member both whom have purchased cars from Grappone and are happy with them.Ron Devoe

cckone

Apr 5, 2010

The salesmen at Grappone seem to know what their customers are looking for and can recommend the right car for their needs. I found the pricing to be very fair; most people now research cars and prices on the internet and are well prepared. Being prepared not only saves you time, it is a win-win for both parties.In my dealings with this dealership, I found the salesman empowered to make a deal without having to get 'approval' from a superior. The finance people were also very open and accommodating and answered all questions without trying to hide anything.For my next car, I would certainly go back to this dealership.

plbernard

Apr 5, 2010

I leased a 2010 Toyota Corolla. I stopped in on Friday and briefly discussed what I wanted with Dan Adams and Ricky Ryan. Saturday morning I stopped at the dealership, the car was ready, and so was the paperwork. The whole process took very little time and all employees of Grappone Toyota were very helpful. I am 57 years old and have purchased quite a few vehicles over the years. Without a doubt, this was the quickest and easiest.

jscala

Apr 3, 2010

I choose to have our car serviced where it was purchased to insure that the technicians are the most up to date with service requirements. The people are always very polite and friendly and eager to please. Prices are comparable to other dealer service centers and coupons are often available to save a few dollars. I was surprised when I purchased windshield wipers as part of regular service visit and was charged for the time it took to install them. On the last service visit the technician didn't latch the hood properly so I had to pull off the highway to latch it which was unsafe and inconvenient. A minor complaint but an avoidable situation.Service hours are convenient and booking an appointment on line is a plus. Will continue with Grappone to care for my car.

wrkeeffe

Apr 3, 2010

I was pleased to have them tell me my brakes needed replacement and also that I had an oil leak. I was pleased that they gave me a ride home while they worked on my car and then came and picked me up when it was done. I thank them for inspecting my car. They have always done a good job for me.

bjporter

Apr 2, 2010

I have had a very good experience with Grappone Toyota. All of my services have been satisfactory. Everyone has always been very professional and helpful. I will continue to have my service and all other services done at Grappone Toyota. I will recommend to other people as well.

cpishon

Apr 2, 2010

It was early on a Friday morning when I brought y 2008 Toyota Sienna in for a 60000 mile service. I was immediately greeted by a friendly smile. A man checked me in (Im terrible with names) and asked if there was any other issue that they could help with. I said yes that my Bluetooth connection had stopped working and wanted to know if they could figure out why so I could drive with the hands free option again. He wrote down my concerns told me that would add about an hour to my time and charges. He gave me a time of completion and said they would call when it was done. Right on time, actually a few minutes early, he called to let me know my van was ready for pickup. He also described to me the process they used to test the Bluetooth and verified that it was working properly. I still dont know why it had stopped working for me but when they were done it worked again and has ever since.Check out was easy as the clerk had the paperwork ready. The cost was even less than they had estimated (Bluetooth took less time to investigate). The car was clean (as when it went in) with no paper mats or paper numbers hanging from the mirror (that always annoyed me at other places) which meant I didnt have to clean out when I got home. So I drove away in my well serviced van with Bluetooth working just after noon. Thank you Grappone. You make servicing my van easy, quick and affordable.

djohnson61

Apr 2, 2010

Crystal was exceptional to work with: friendly, knowledgeable, and patient while helping us find the vehicle that met our needs and budget. She was prompt in following up on a few questions we had after the purchase. I would recommend my friends to go see her.

kwhedon

Apr 2, 2010

I was extremely impressed with the manner in which Grappone Toyota did business, especially since I recently visited several dealerships. My goal was to trade in a vehicle that was only 2 years old, and I wasn't sure it was possible. I was treated with respect and everyone I dealt with listened to me and responded accordingly. Other dealerships were very much in your face and pushing all the way to try to get me to do something I did not want to do. Grappone took the time to understand my situation, and help to reach my goal. In fact, they truly went above and beyond, in my opinion. I am extremely happy with my new car, the entire experience in my purchase of it, and most definitely will recommend this dealership. When one works with a dealership to purchase a vehicle, they tell people about that experience - good or bad. Grappone gets an A+!

newfoundmm

Apr 2, 2010

My Grappone experience was terrific, particularly since it took very little time to identify the car I wanted and to come to very good terms on the deal. In total, it took about two hours to come to an agreement. My salesman was very knowledgeable about the Toyota line and very committed to my satisfaction. It helped that Grappone has a very good overall customer program to sweeten the deal, including service incentives, a free tire program, etc. I had already done my homework, including working on a deal with another Toyota dealer, so I knew I was getting a solid deal with Grappone.

Pat Beaulieu

Apr 2, 2010

I bought my van from them. And have always been satified with there service. I do a lot of traveling with my van and have never worried about problems. They take very good care of my van and treat me with the utmost respect and curtisy. I would recommend this dearler ship to anyone. Thank you Pat

pmitchell

Apr 2, 2010

We arrived at Grappone at 12:30 and left with our new vehicle at 3:30. No hassle...established a fair seling price within one hour from our arrival. With few exceptions, we have been satisfied enough with Grappone to purchase eight vehicles over the past several years.

tearlroy

Apr 2, 2010

Grappone staff are helpful, courteous, and knowledgeable. They respond quickly when I visit the dealership, and have a good grasp of technical details. They also are very good about providing free loaner vehicles when service requires the vehicle to be kept at the dealership overnight.

jpmanning

Apr 1, 2010

Dealership is responsive,fair,and honest. Waiting rooms are clean and inviting. There is always hot coffee, morning editions of the newspaper, comfortable seating, books and magazines and a good television. Service representatives and sales people are friendly and courteous; they give you the feeling "they are glad to see you."

RonKing

Apr 1, 2010

I had a 2007 Prius, with which I was quite happy, but I wandered into the dealership just to see what they were offering. We've been doing business at Grappone for 30 years, so I looked for Mike Roy, an excellent, customer-oriented salesman with whom we've been dealing for the past 15 years, and started talking with him. My wife had recently worked with Mike to trade in her 2008 Camry for a new one. After a bit of negotiating, he gave me a lease price I wasn't particularly happy with and wanted to think about, so I left and did some research about used car values, new car prices, options, and lease arrangements, after which I had a pretty good idea what kind of "deal" I'd be happy with. I then called a competing dealership to get their best price. Then, armed with all that information, I went back to visit Mike.Very shortly, he took me to visit with Steve, the sales supervisor (who was very nice), and we began haggling. He was very straightforward about the extent of his flexibility, and he was very receptive to my research. I must say that I feel got an excellent trade in value and subsequent lease arrangement for my Prius III, and I couldn't be happier!!I absolutely love the car!

snowslinger89

Apr 1, 2010

I had a great experience with Grappone Toyota from the moment I walked through the door. First off their showroom and facility is very clean and professional. The receptionists quickly identified us and asked us what we were looking to do and got us a salesman. When we dealt with John he was completely straight forward and honest which is exactly what i wanted. I got the car i wanted at the price i wanted and didn't have to waste a whole day doing so. I would highly recommend Grappone Toyota to anyone who is in the market for a new vehicle.

charron61

Mar 30, 2010

This is my first vehicle from this dealer after 10 years with another Toyota dealer and I must say that they more than met my demands and I look forward to a long standing relationship with Grappone. Dan Adams was easy to work with and much to my surprise when I told him not to be pushy, he listened and it's what made the sale work.

pb

Mar 29, 2010

I had a great experience at Grappone Toyota. I purchased a 2010 Toyota Tundra on December 30th and was thrilled with the professionalism during the purchasing process. I have had many unprofessional experiences in the past and it was refreshing to have a positive experience.I recently went back to the dealership for my 5,000 mile check-up and to have a bed-liner installed. I again was impressed with the service, quality of work performed and the appreciation expressed by all the employees for my patronage.Grappone also has an efficient e mail system that allowed me to have contact with the appropriate departments that I dealt with. In the future I can make appointments for service via e mail; which is much more convenient than using the telephone. I support Grappone Toyota during these trying times. My Toyota Tundra has been a pleasure to drive and has performed flawlessly for the three months that I have owned it.

carl261v

Mar 25, 2010

My Prius now has 70,000 miles on it. Have taken it in for service every 5k. Never had any problems left un resloved and they found some minor problems that I was not aware of. Always a pleasant place to visit, clean and friendly. 250 characters is a joke.250 characters is a joke.250 characters i250 characters is a joke.s a joke.250 characters is a joke.250 characters is a joke.

charfarm1

Mar 25, 2010

I purchased my car in October of 2006, Rav4. Dealing with the salesman, Mike Roy, was great - he listened to my questions and provided me with the answers as necessary. I was not pushed into buying the car - I was given information to assist me in making the decision. Each time I have come in for service I have been pleased with the quality of customer service. I feel any concerns I express are addressed appropriately and in a language I can understand. I have not had to return the car for problems that have not been addressed. Of course, I would like it not to cost as much, who doesn't, the quality of service is of major importance to me. I would not hesitate to recommend this Toyota dealership to any of my family and friends.

klcnh

Mar 25, 2010

Prompt greeting upon walking in the door was followed by expedited processing from a friendly service advisor. The shuttle driver continues to be my favorite of the wonderfully helpful people. While price is comparable to other dealerships, the added touches (including the $5 discount for scheduling online) make the difference.

BrianNH

Mar 24, 2010

This was the best car buying experience I have ever had. The Grappone staff is friendly, helpful and knowledgeable. Unlike other dealerships, I was greeted and spoken to by employees I didn't even know. It was apparent that I was dealing with people who truly care about me and my business. They have also showed me that they are concerned for their customers even after the sale. Their inventory and pricing was among the best as well.

dallen5

Mar 23, 2010

Very friendly employees, without being pushy. We were asked numerous times by employees if they could help us. They were busy and our sales employee was helping another customer when we returned to purchase our vehicle. I wonder if she should have turned us over to another employee as we did have a few wait times. Showroom was clean and offered coffee or tea. Vending machines available. It was the employees and waiting area for service that sold us on this dealership! Check them out!

leonjschwartz

Mar 23, 2010

We enjoyed and appreciated the no pressure sales approach from the Grappone sales team. They were concerned with our needs and put in extra effort to get the car of our preference at a great price. They then guided us through the paperwork process quickly and efficiently while providing detailed explanations throughout the process. It was a great overall experience and I will recommend Grappone to my friends and neighbors.

sdimitriadis

Mar 23, 2010

I was very satisfied with my experience at Grappone Toyota. Jon was very attentive and helpful through the purchase of my first new car. Josh Glazier, who helped me with the financing of the car, was also very helpful and easy to work with. Both men understood

tommyzuki650

Mar 23, 2010

I thought that the sales staff at Grappone Toyota was very nice and not pushy at all. Jon Laramie took the time to go through the entire car with me, even before I told him I was interested in buying it. He explained all the features of that car to me as well.

tpsully99

Mar 23, 2010

I always get my service done at Grappone Toyota, and they always go above and beyond the call, even to the point of occasionally picking up my car and leaving a loaner! Who else does that? I've bought 2 cars there so far, and I'm sure my next will be a Grappone Toyota.

cooltooway

Mar 22, 2010

Wonderful experiance with the dealer. the salesmen and women are not like the "typical sales person". they don't attack you to the point where you want to leave. best car buying experiance i have ever had. they are extremely friendly and will do all they can do to make you happy and your experiance wonderful.

ddelano

Mar 22, 2010

Appointments are easy to make and change online. Once you walk in the door you are greated promptly, price and routine service explained, nice area to wait. I have not used the shuttle service, but heard it is a good option. The routine maintenance is alwasy done in less time than quoted; checkout is fast.

Jchasin

Mar 22, 2010

The day I had my car serviced was also the day of the VIP luncheon for the employees of Grappone. I had asked if I could be squeezed in that day since my daughter is the Easter Seals Child Rep and we had been asked to appear at the luncheon that day. It just made it easier for me that I would not have to go to Concord twice in the same week. I never felt that I may have been asking a lot just as if it was "another request". Needless to say I was accomodated with my request and not only was car done when the luncheon was over I also got a ride back to the service center from Larry Haynes, President and CEO. Larry was so nice and so approachable. My family had a great time meeting staff and those have either helped with the sale/purchase of my Yaris and those that have been servicing my car since. My daughter ate a lot and actually fell asleep before the end. I love my Toyota and the dealer that I purchased it from. We chose the Grappone Auto group due to the fact that Easter Seals is a charity of choice for the Grappone Group.I would deffinitely consider another care from Grappone in the future.

suemeis

Mar 22, 2010

Everyone was very helpful. I purchased a new RAV 4 last Nov 2009. I needed help setting up my hands-free phone. It works great now. This dealer is also dog-friendly. My little dachsund is just as welcome as I am. Without this kind of assistance both personal and profesional, I would not be able to do my Toyota business at this dealership.

swimersteph

Mar 22, 2010

The staff was all very friendly and helpful. We dealt with Armand the first day and Crystal the second day, as it was Armand's day off. I was hesitant to buy a car and everyone was patient and answered all of my questions (over and over again!) They made the finance process easy but explained it in a way that even I could understand. Probably the lowest-pressure car purchase I have ever made!

jillc

Mar 20, 2010

They were able to meet our families needs and assisted us in finding the truck I wanted for a price we needed. Grappon Toyota showed high professionalism in approaching my wife and I and completing a deal that I couldn't refuse. Thanks to Grappone Toyota im driving the truck I have always wanted.

griff5806

Mar 18, 2010

Bob was a great person to work with. He was very informative about all of the features that each of the models that I looked at and what the differences were between them all. He was very attentive to my needs and provided me with first rate customer service. I wish I could have gotten the car for a little less, but who doesn't want that. 0% financing is hard to pass up though.

shaunaiam

Mar 18, 2010

Although their maintenence service seems a bit pricey (75 for oil change and tires rotated!) I felt like I got a good deal on my inspection (32 with online appointment) and they did it super-fast!I also purchased my car from them slightly used and feel like they did a great job and I got a good deal.

joesnow

Mar 16, 2010

We found the service advisor to be very pleasant and accommodating to our rather crazy schedules. We needed to have both of our Toyotas serviced, and wanted to leave a vehicle in their hands for a few days, while we were to be out of town. Additionally, we needed to have our daughter pick up the car for her use halfway through the week away. All this did not faze him at all, everything was "sure, no problem". The work on my car, a brake recall programming on the much written about Prius brake issue (I was NOT noticing any braking problems at all, just getting the work done since it was a recall), was of course, no charge, hence the price is N/A above.We have been Grappone customers for years; this is my third Prius from them, and my wife has a Camry Hybrid. They make it "easy to be green"!

Leeward

Mar 16, 2010

My service visit to Grappone Toyota was wonderful! This was the most professional and efficient automobile service I have ever received. The folks who drove me to and from work were cordial and professional. I would highly recommenced Grappone Toyota to everyone who has a Toyota!

Mishe17

Mar 16, 2010

I have been a customer of this dealship since December of 2005 when I bought a Matrix from Mike Roy. He is the best car sales person that I have ever dealt with and have recommended him to a couple of my friends. He is very friendly, down to earth and not the least bit pushy---a hit for me. Everyone at this dealership that I have encountered is extremely friendly and polite. Any service matters have been dealt with immediately and done correctly without any hassles. The price of my most recent sale could not have been better with the zero percent financing and the specials.

cbroaden

Mar 15, 2010

First, I love that Grappone has online registration for service. The quality and service starts here. They are diligent about servicing their customers and send out reminders of service appointments. The entire service department has a very cordial atmosphere and everyone seems to great you with a smile. The cashier who checked me out made sure to wish me a great day!They are fast, efficient and customer friendly and this has been every time I've come in for service.BRAVO...Grappone Toyota Service Department

cwstrand

Mar 15, 2010

Most of the time when you have purchased a new car the "friendly dealer attitude" begins to decline. Service at some dealers is a second thought, but this is not the case with Grappone Toyota. I have yet to have a complaint about the service, even though it was the Sales group that brought me to this dealer to start!

Marjorie R. Carlisle

Mar 15, 2010

From start to finish the personnel at this facility were very courteous and efficient!The waiting time was very reasonable, the facility was very clean and attractive. I would certainly recommend this service center to others. The accounting department was also very efficient and courteous.

mikecarrier

Mar 15, 2010

From the moment I walked into the Service Area the representative greeted me and attended to my service needs. My appointment time was honored and I was out in under an hour. I enjoyed being able to do my email, etc. on the computers they provide in their customer waiting area. Overall, a great expereince.

Leeh0911

Mar 13, 2010

My experence was wonderful, they were no non sense gave me the best price that I could possably find, ANYWHERE, and belive me I have searched, they stayed 2 hours past there closing time to make sure that I had absoloutly everything that I could have possably wanted before they let me drive off the lot in my new car, I bought my car 4 days ago and have already recomended my sales man to more than 4 of my friends who are currently looking for a new vehicle.

Leeward

Mar 12, 2010

This was the most professional,courteous and efficient automobile service I have ever experienced. The drivers who brought me to work and back to the dealership were punctual, professional and personable. Everyone I met seemed to love their work and took genuine pride in delivering first rate service. I highly recommend Grappone Toyota.

npgolf

Mar 12, 2010

I have bought 5 cars from this dealership. The sale person I always deal with is concern with my needs not his commission. His fallow up after the sale is second to none, this also hold true for the service department. I have recommend my parents my son and daughter to this dealership and they bought cars from them.

dcooper001

Mar 11, 2010

Always a pleasant experience visiting this dealership. The customer service is great. The area is always clean and bright. The staff are very knowledgeable, pleasant and efficient. The work was completed well before the time promised. I wouldn't go to any other dealership.

evelynn_decker

Mar 10, 2010

The sales process was painless and I now have a great car. Dave has been at this dealership for many years so he is very knowledgable on the products. I was able to receive the new car on the spot which was very nice. I do however have to go back for a free inspection sticker as a person who does inspections was not available during the time the car was being prepped for delivery, this is only a minor inconvenience.

MM86

Mar 10, 2010

Check in and out was efficient, service advisors were pleasant. Work was completed sooner than expected; the work order was completed thoroughly. I find the multi-point inspection report helpful and appreciate that the advisors always answer my questions clearly. I also like (and use) the ability to schedule appointments on line.

saycheese

Mar 10, 2010

This was the 7th Toyota weve purchased and the 4th from this dealer. This was the 3rd car purchased from this salesperson. So Id recommend the sales person, dealer, and service department based on the more than decade experience with all 3. We actually have 2 closer Toyota dealerships to our home now, but drive the distance to this one because weve found David and the service staff friendly, honest, and make it right. We bought a new Toyota in light of all the negative press, because weve had Toyotas for 20 years, and theyve always been very reliable (we trade them in with 150-190K miles on them, they just last, they hold their value, and we service them at the dealer to ensure the quality stays there).

bfitch

Mar 9, 2010

Service visit for routine oil change - all went well. Work was done in a timely manner. Shuttle service was prompt both in dropping me off at work and picking me up to pick up the vehicle. The checklist showing the routine checks done on the vehicle was provided to show they made those examiations

moverandshaker

Mar 9, 2010

I have never had anything but an average experience at a car dealer whether for service or when buying a new car. Until I found (quite by accident) Grappone Toyota. My most recent visit was to fix a recall-related issue with my new Toyota. They were friendly, kept to the timeframe promised, gave me free popcorn, a comfortable room to sit in, and even installed vanity plates that I had brought along - at no charge! It sounds strange to hear but my new car buying experience here a few months ago was actually pretty fun! I will ALWAYS come back to Grappone and I recommend them without reservation to all of my friends and family members - whether they ask for a recommendation or not!