Used Cars for Sale at Groulx Automotive in Monroe, MI

Debbie Tuttle

Apr 1, 2016

I was impressed with the service and thought the area was clean and tidy and all personnel were very nice

Paul Szilagyi

Mar 13, 2016

We love Doug and the whole team! They take great care of us every time we go there.

Jeanne Cronenwett

Feb 19, 2016

I crashed my car. The service dept. at Groulx fixed it up like new. They sent pictures and an estimate to my insurance company and took care of everything.

2Michiganders

Oct 23, 2015

Nothing worse than the front end of your Rendezvous making ugly noises when you're 200 miles from your home in West Michigan and on your way to a memorial service in Southern Ohio. Pulled off I-75 and found Groulx. Service manager got us right in despite the fact they were very busy. Diagnosed problem. Said we could complete our trip safely and get it fixed when we got home. Gave us two free lunch coupons to use at the cute little pub next door while they had the car up on the hoist checking it out. ALL FOR NO CHARGE! Sure gonna "pay it forward" when we have a chance. Thanks so much Groulx!

HaroldR

Nov 11, 2014

I've been dealing with Groulx for over 20 years because every one at the dealership is extremely friendly and your treated like family. The service department is great!

N Q details are important

Sep 12, 2014

Truly felt all that could be done was addressed professionally. The whole sales staff and General Manager made sure our visit was satisfactory. It impacted my decision and desire to purchase my vehicle at Groulx. A first rate dealership!

Cynthia

Jun 13, 2014

I bought my 2012 Impala in for "check engine" light. I was greeted by Jennifer Harmon promptly at 7:30. I asked for additional service that I had not asked for when I scheduled, and was told it would not be a problem. I was very pleased with the service I received, the time it took to complete and the prices for the oil change & tire rotation that I requested. Everyone I came in contact with at Groulx treated me like a welcome friend, Jennifer, the service manager, and the young man who would wash my car. I live out in Temperance, but will definately make the drive & schedule my future vehicle service needs with Groulx. The only suggestion that I have for you is to call/text the customer when a job that will take more than an hour is completed.

Tamara

Jun 13, 2014

Very professional knowledgeable friendly the best customer service. Dealership was state of the art. Bobby Groulx, Doug service writer and mike body shop manager made the experience wonderful.

Christine

Jun 10, 2014

Only two difficulties, getting someone to wait on me when I got there and when I picked up the car. Was appreciative that my oid chanage was FREE but super thrilled that the car was washed inside and out and the chrome on me wheels justsparkle.

James

Jun 8, 2014

Always have a great experience at Groulx! Aiman is still the best salesman I have had dealings with! Great job again!

Leonard

Jun 3, 2014

Both Mike in the body shop and Doug in service were very friendly and personable. The work that they performed was excellent and on schedule with a fast turn around time.

Lloyd

May 28, 2014

Drop my car off at 8:00am and was told it would take 3 hrs to complete. Call me at 11:15 and said it was ready. Could not have been better. Doug the service manager, it the best.

Mark

May 27, 2014

Doug always get the jobe done and done right! He cares about the service you get and takes pride and ownership in the service department. The main reason I have ALL of my service performed at Groulx and by my trucks there.

Debra

May 16, 2014

Love these guys! Definitely know you are dealing with a family dealership. Can you go to a bigger volume dealer and get a better price - maybe, but it isn't a substitue for the personal experience and feeling like you are family. That is why our last 5 vehicles have come from Groulx and all of our future vehicles will come from them as long as they are around and we are :) !

Helen

May 13, 2014

I was treated like a queen. Thank you for the loaner and for the clean car when I picked it up. The service was above what I would have expected.

William

May 9, 2014

Very good experience, very professional and didn't play any games. Keep up the good work and continue to move those GM products!

Jamie

Apr 29, 2014

Jen Harmon, Chris swartwood,and Doug always take care of me and do a good job.I always recommend them when I can.

Kimberly

Apr 28, 2014

I came in for a scheduled oil change. I'm used to the drive-through oil changes that take 15 min, but my car did get taken in at my appointment time, which was great - a lot of places have you make an appointment and then ignore the time and you end up waiting two hours. It took about 40 min, but the waiting area was nice.

Kay

Apr 24, 2014

I always take my car to Groulx Automotive because I know that Doug, in the Service Dept. goes out of his way to make sure my car is safe for me to drive. Groulx Automotive has a great service dept.

Gerald

Apr 18, 2014

I'll start off by saying that I find buying a new car stressful - we bought a new 2011 Acadia from Bobby Groulx 3 years ago and thought he did an excellent job so returned to him to down size one level to a new Terrain - again My wife and I felt very comfortable with Bobby and purchased the Terrain... We were extremely well satisfied with Bobby and also with the Finance gentleman, Mr. Jondro. I also should add that I had checked our trade in twice to make sure nothing was left in it but the "detail man" found my wife's Nook (electronic book reader) up under the seat and it was returned to us. Thus speaks extremely well for the honesty of your employees as we would have had no idea where it disappeared to. You have a very well satisfied customer! Thank You Jerry Johnson :)

Larry

Apr 18, 2014

Doug is very knowledgeable and friendly. I am always welcomed like an old friend when I call or visit the dealership. Doug recommends levels of service or alternates when appropriate. I have been going to Groulx for cars and service for over 30 years because I am happy with the way everyone treats me.

Daniel

Apr 5, 2014

As I indicated in the GMC Survey, I am without a doubt very satisfied with the professionalism, friendliness, and great salesmanship received. The experience, just like my previous one, is without a doubt, "Top Notch", and solidified return visits and referrals. Though, I live a fair distance away, other family members have already made previous purchases and service. Bobby Groulx, and the rest of his personnel were wonderful to deal with, friendly, and made Helen and I feel "important." Thank you, and Take Care and Be Safe, Dan Southwell and Helen Hart.

Charles

Apr 3, 2014

I have dealt with Service Manager Doug Roof many times in the past with my GMC Envoy. He has always been friendly, helpful and knowledgeable regarding my vehicle. My service experiences have always been a pleasure

Arnold

Mar 27, 2014

We had a problem with a wheel. The crew repaired it and in a timely fashion and even washed the car.

Robert

Mar 20, 2014

Every thing was done in a timely manor. It was determined that further diagnoses was needed so another appointment was made.

Daniel

Mar 20, 2014

I am treated very well. Prompt service, fair pricing and vehicle wash that looks like came out of the showroom. This is the best dealer service department I have ever dealt with.

Peter

Mar 7, 2014

Until I started dealing with Groulx GMC & Jim Trouten, I dreaded dealing with car salesmen as I never really trusted them. I'm on my 3rd lease at Groulx GMC now & each lease has been a stress free experience. Thank you Jim & Groulx.

David

Mar 3, 2014

sensors and cat. converter that failed were promptly replaced. only unresolved issue is radio not working , but is not covered and I cant afford a new one.

Beth

Mar 2, 2014

I did not have a scheduled appointment, it was late in the day and the service department took my vehicle right in, fixed the problem and had me back on the road in just over an hour. Considering what was wrong, I thought that was pretty good.

Tracy

Mar 2, 2014

I appreciate the complimentary car wash and cleaning my Winter car mats. What a nice surprise when I picked up my car after the oil change and tire rotation!I always appreciate the shuttle service to and from work.The entire dealership renovation is such a nice updated improvement.

Carmen

Feb 4, 2014

Staff was extremely friendly. When I dropped off my vehicle, someone met me outside and offered his arm so I didn't slip on the ice. Jennifer was friendly, professional and efficient. Loved being shuttled back to my office (didn't have to arrange a ride or sit in waiting room) and he backed up right to the door so I didn't have to trek across the icy parking lot. Was picked up and taken back to pick up my vehicle even though it was really close to closing time. AND not only did your wonderful staff wash my Terrain, they also cleaned the inside!! Love my Terrain, Love Groulx's Staff, and have been extremely happy with my experiences so far.

Kara

Jan 31, 2014

Finished work was great. The supplement was crazy high! I think the insurance company would have totaled the car if the estimate was done correctly.

Robert

Jan 29, 2014

Doug has been really helpful with the issues we have been experiencing with our 2012 Buick Verano. He has been very communicative regarding the status and issues with us. I wouldnt want to deal with anyone else but Doug.

Roger

Jan 28, 2014

Was taken care of very well. Fitted in on a spur of the moment stop. Went next door to eat while waiting and within 1/2 hr. The service manager came and brought me my keys. Very good service.

Paul

Dec 30, 2013

Bobby is wonderful to deal with....so is the entire team at the dealership. They are honest and efficient, always pleasant. They make it easy to purchase a vehicle.

Sharon

Dec 28, 2013

Bobby Groulx was excellent and took the time to explain the features of the car as well as introduced us to the maintenance supervisor, Doug. He's the best salesperson ever!

Timothy

Dec 17, 2013

I was taken care of within 24 hrs of letting the dealership know I had an issue with the taillight on my new Acadia. Awesome

Daniel

Dec 13, 2013

I have a great relationship with the service department.They understand my my needs.I had the usual L.O.F. tire rotation,clean & adjust rear breaks,front,rear & T-case fluid changes.They pointed out my battery was starting to get weak, had that replaced too with fair pricing and a truck wash too.

Debra

Dec 11, 2013

This vehicle has been a challenge since the day I laid eyes on it (it was purchased used and it is a very long story that I am sure Bobby Grouxl and I will laugh about for a VERY long time). So it would only be fitting for this car to make me think that we have a really serious problem less than two months after purchase and that the only way to fix the car once and for all was going to mean I had to buy a new vehicle. But like the always professional and skilled team the service department dug in and fixed the error that was displayed by the diagnostics. When that error was cleared another module displayed as having issues and was apparently the root cause of some of the other problems I had experienced. Unfortunately the part had to be ordered. They gave the car back and with 48 hours the car started behaving very badly. I was thoroughly convinced that the vehicle and I were doomed to part ways less than two months after purchase. I left the car with Service on Monday morning and walked right in to sit down with Bobby and started making alternate plans (checking inventory, availability, etc.) just in case the service Department got more than they bargained for with the beast. Undaunted the service team went through the car top to bottom. It has only been back with me for a couple of days, but as of now it appears they have tamed the beast and the issues are fixed! The car is running as if it were brand new! I cant say enough about this dealership! I think the service manager was more upset than I was when I showed up on Monday morning and reported the car was behaving badly again! What a great group to work with in both sales and service. They dont give up easily, never take your business for granted. They truly believe in customer service, and doing what it takes to make the situation right! Awesome job once again Bobby & Doug!

Helyn

Dec 6, 2013

First visit and the online message from On Star was not as informative as it should have been. It did not mention needing to check the oil life remaining, before calling in for appt.

marvin l vandercook

Nov 22, 2013

from the time I walked in to the time my work was done (when promised) it was handled in a timely and professional manner

Satisfied Customer

Mar 24, 2013

When I purchased my car from Groulx Automotive, the entire experience was a total pleasure. The sales associate that I worked with was very knowledgeable and helpful. When I brought the car in for regular maintenance, the Service staff could not have been nicer. They even dropped me off to work that morning. When I picked my car up, it had even been washed for me. I have recommended this dealership to my friends and family and look forward to working with them in the future

Grateful

Jun 6, 2012

Dear Groulx Automotive: I'd like to compliment two of your employees, Doug Roof and Jennifer Duvall for the excellent service they provided me today. I was provided with outstanding customer service at your garage, and I truly appreciate it. I am highly pleased with the professional manner in which your staff and service manager provided on the service of my automobile. You have definitely gained a new customer who will refer all of her friend and family to Groulx Automotive. Thank you again,

Brad S.

May 7, 2012

I found a used truck at Groulx that fit my search. But the dealership was quite far away from my home. After some review, the criteria (truck type and price) fit so well that I thought I better take a look. I drove the 60+ miles just to check it out. Ended up making the deal with Groulx for this truck. It was worth the drive and they treated me very good. Would recommend this dealer, even if it's a little far from you.

loyal GM customer

Jul 20, 2011

one of the best service experiences i have ever had very informative and i felt as if they cared about me and my automobile. I would also recomend giving this dealership a chance to show you your next new automobile everyone on the sales floor was friendly and very helpful it looked like they all enjoyed what they were doing and it put me at ease i didnt feel any pressure and they all made me feel at home. Highly recomend Groulx GMC I will be back!!