Used Cars for Sale at Gunn Buick GMC in Selma, TX

Latonya

Dec 30, 2013

Overall, had a pleasant experience. Salesman (Ken) was really nice, down to earth and didn't hassle. Marty Graham was a little rough around the edges but got the deal done. The finance manager was extremely cordial and knowledgeable and was able to get me a good rate. The only downsides of the experience was the length of time it took (literally all day) to get finished with all the paperwork. Also, there weren't any free snacks available such as fruit or popcorn. Didn't check or ask but it would be nice to offer WiFi, computer stations for customer use, and/or a kids only area with games and cartoons. Overall a good experience, however I don't really care for the "no haggle" policy. I felt as though there was something left on the table. It wasn't clear from looking at the orange sticker in the window that the one price was inclusive of rebates already. When the sales manager was going through the numbers, it seemed a little misleading because he added up to subtract back down to the one true price. No haggle actually has a somewhat negative connotation for me (means no negotiation). Customers actually feel good about their purchase if they feel they were able to get a "win" even if it's not in their best interest in my opinion. It's psychological.Clean facilities. Organized sales process.

Fernando

Dec 29, 2013

brought in my 2009 silverado to have the anti slip and electrical checked out and it took the mechanics 9 hrs to tell me it was a bad plug.Charged me 50 dollars. Funny;truck did not miss fire. Not satisfied with service.tr cThr

Adri-Anne

Dec 28, 2013

Working with Kim Patterson and her partner, Luis was very pleasant. No pressure tactics and very likable personalities. Luis was very interested in what we were looking for and was able to deliver - that left us feeling confident that we were in good hands. We thoroughly enjoyed having Luis accompany us during this process - he's a very likable gentleman. All around a very positive experience and a great deal with Gunn Buick/GMC.

Amy

Dec 27, 2013

My service agent "Don" was extremely customer service oriented. He covered everything in detail and discussed every question I had. His attentive service and Gunn's support for GMC ensure I am definitely staying a GMC customer now and in the future.

Paula

Dec 27, 2013

A major problem was discovered during a routine oil change and they immediately ordered the part, got it in and when it was not going to be completed before the week end, they loan me a vehicle to use over the week end and did outstanding work. My hat is off to them.

Uberbabe

Nov 6, 2013

I made an appointment in person since my son would drop off my husband's SUV. They were very accommodating, did routine maintenance, and also troubleshot and solved a problem.

ArmyFamily

Oct 26, 2013

I bought a Buick Enclave in January of 2013 and had a great experience. I was in a car accident in September 2013 which totaled my car. I knew from the wonderful experience that I had last time that I would buy my next car from Gunn. I walked in and was immediately greeted by Mr. T Payne. He listened to exactly what I wanted and helped me find my new car. It was a great experience and everyone was so helpful. Art with finance was so great also helping me to finalize all the paperwork. I just truly appreciate the customer service that I received. In the whirl wind of trying to get tasks done after the accident and with school and moving, Mr. Payne and the rest of the staff helped me out so much and made the process simple and easy. I really truly thank you all!

John

Oct 9, 2013

I am happy with the transaction, but please stop sending me emails. If GMC contacts me I will treat them as I do telemarketers.

bobbycuvelier

Oct 7, 2013

The service dept is not what I expected if it wasnt under warranty I would never go back. They do not listen and then say they fixed it I have had my truck for 5 weeks and it has been in the shop 4 of those weeks.

Francie

Oct 1, 2013

Greg Williams was our service advisor and he did a great job. We have been happy with the work done on our truck. He made sure that we had a car to use doing the completion of our service. All in all the new Gunn is a beautiful place to do buisness and with a good service advisor it can't be beat.

KSA

Sep 29, 2013

I came in to get an annual state inspection of my vehicle. I did not have a copy of a current insurance card. The gentleman assisting me, Mr. Lingerfelt, contacted my insurance company and they emailed a copy of my insurance card to him. He also printed a copy and put it in my glovebox so I'd have a copy in my car. Mr. Lingerfelt went above and beyond the call of duty. thank you.

R K Hale

Sep 24, 2013

Responding to a GMC email pertaining to our 2010 Terrain and a necessary repair/replacement issue, we dropped our vehicle off at Gunn Buick-GMC for an expected 1-2 day turnaround. On the second day we learned there were other issues needing repair and several more days would be needed to complete the repairs. I explained to Greg Williams, the Service Assistant taking care of us, that we needed the car the next day as we were driving to Kansas to visit our son and family stationed at Fort Riley, and to babysit our grandkids while 'mom & dad' took an extended weekend to celebrate their wedding anniversary. Greg told us Gunn would gladly loan us a vehicle to use for our trip, and we departed early the next morning in a loaned Terrain. We returned home one week later to find our Terrain fixed and ready to go. All transactions during this entire process went smoothly and stress-free, thanks to Greg's friendly and professional attitude and actions. It's this kind of service that keeps us coming to Gunn Buick for the past 15+ years.

Cen

Sep 17, 2013

The staff at Gunn treated me with professionalism during my recent visit. The service department is awesome when I asked how long it would take for my service they were right on the money. Just great service. Thanks Gunn!

Ms. Harris

Sep 4, 2013

Went thru the USAA car buying service. Amador was my salesman and contacted me. He made sure what I was getting was what I wanted. He showed me how to operate the features of my car. He was great! Tondra, the finance person,just a sweetheart! Best car buying experience in 20yrs! No pushy salesman....appreciate the experience, love my Terrain!

Matt

Sep 1, 2013

I had a wonderful experience. I just relocated to Texas and had to get a vehicle right away. I spoke with Ken Schrader on the phone and threw emails multiple times because I was in the field. When I became available he set up an appointment with me the next day and I bought my New GMC Sierra 1500 SLT and couldn't be happier with my purchase. Thank you Ken as well as Gunn Buick for a great truck buying experience.

Brian C

Aug 21, 2013

In my previous review I rated the service dept with 1 star. After talking with The GM of the dealership I rate this dealership as a best in lass service location. Phil listened to my concerns and offered a solution that ultimately resolved all concerns that I previously had. I will do business with Gunn GMC in the future and I recommend this dealership with confidence. Thank you Phil for taking time to help resolve all my concerns.

austincop

Aug 20, 2013

my daughter works at the GM call center in Austin so we could buy a GMC at any dealer for a fixed price, the vehicle I wanted was at Covert but once I mentioned that I was tradding in a 2013 Explorer with 8000 miles they lost interest, I ended up buying a Yukon instead of an Acadia and I love it, Luis asked me what I wanted on my next vehicle and showed me a car I was not considering at all, I'm glad I stopped by Gunn, great customer service, well trained sales staff, friendly managers. we loved our salesman Luis Bragagnini I only wanted to get my vehicle appraised and ended up buying on the spot without feeling pressured.

Brian C

Aug 16, 2013

By far this has been the very worst GM dealership experience I have ever encountered. I only gave one star so I could post this review! I took my 2008 Denali in to have the dash replaced. The service manager (Nieves Zapata) quoted me a price of $952.84 and I agreed to have the repair done. When I left the truck with the service department everything worked in the truck including the radio/nav system. After installing the dash the dealership called to inform me that they were having some issues with the radio, Nieves mentioned an aftermarket part that may have been the cause of the mishap. (Blaming something else right away). The dealership worked on my truck (specifically the radio for 4 days) and could not resolve the issue. I received a call today 8-14-2013 from Nieves at 4pm, he said It would cost $1500.00 to resolve the radio issue. (Keep in mind the radio worked perfectly when I left the truck there. So I drove to the dealership again to try and resolve the radio issue. The service director adds nothing to help with the radio issue that they created. Nieves Zapata kept telling me that my truck is used (insinuating that the issue is insignificant since my truck is used) when I pointed out some other damage that someone at the dealership caused he laughed at me and said "oh come on" and laughed some more. I am not sure what level of professionalism he thought he was displaying. (I was offended to say the least) I called the GM ( Phil Kandera) of the dealership and left a message with details about my concerns and of course I have not received a call back as of closing today 8-14-2013. By far this has been the very worst GM dealership experience I have ever encountered. I have always practiced full and fair disclosure; this dealership should start teaching their employees this practice right away. If they would have informed me that my radio may not ever work again after their GM certified technicians performed work on my truck I would have left and gone to Cavender GMC. Did I say? - By far this has been the very worst GM dealership experience I have ever encountered. Nieves Zapata is the worst service manager I have ever met in all my years of owning GM automobiles. POOR Management and very poor customer service coupled with a very low level of professionalism. So, I will pick up my truck tomorrow without a working radio, I hope everything else works. I'm still in shock over the way Nieves treated me and the fact that my truck is being returned to me in worse condition then the day I left it with GUNN GMC. UPDATE-----8/15/2013 I spent 30 min online researching the aftermarket harness that was on my truck radio. I contacted tech support and they informed me that if the harness is disconnected the radio returns to factory operation. After I explained what the dealership did to my truck the only explanation is that the GM Tech grounded out my radio and cooked it. Therefore it will never work again. How is that my responsibility? It seems pretty simple to me; I dropped of my truck with a working radio and I should pick up my truck with a properly working radio. I called the General Manager (Phil Kandera) again this morn at 10:34am and left another message. Phil Kandera called me back today 2:34 pm, thank you Phil and look forward to speaking with you.

AcadiaOwner

Jul 19, 2013

Great experience, One Simple Price really made things easy. Gunn's walk out price was $2000 lower than another dealer's lowest walk out price. Gunn does not play any games when it comes to trade in value, trade in value was straight forward and fair.

Ronald

Jul 19, 2013

Our experience with Gunn was great, from the salesman to the business manager. Everyone was very helpful and friendly. Thanks to everyone there.

Becky

Jul 17, 2013

I had made an appointment for 1:00 for an oil change, tire rotation, and 27-point inspection. I got there about 20 minutes early and yet, my car was taken right away. Within an hour and 20 minutes, my car was finished. I spoke with the technician, unfortunately I did not get his name, and asked a couple of questions. He answered them completely and to the point that I could understand "mechanical" stuff. The only negative about my experience is that my appointment was not registered in "the log" and so therefore, the individual who helped me had no record of my call.

Cajun183

Jul 16, 2013

A whole bunch of courteous, helpful professionals!! Way to go Gunn

Lance Schulze

Jul 3, 2013

Nice Experience A Big difference from the other Car Dealers

Jorge

Jun 4, 2013

The whole process was very pleasant. They took their time to make sure my new car was the perfect fit for me.

pplafond1

Jun 1, 2013

The staff was very friendly and courteous. My service was processed in a very timely manner. I do appreciate the efforts by everyone and want to strongly commend Mr. Dave Cave for his professionalism and attentiveness.

Joe

May 2, 2013

All we can say is that Mr.Alex Munoz is the Greatest Car sales man that we have ever had. He was very thorough in explaining everything about the vehicle that we purchased. we were very comfortable with our choice and will recommend Gunn and Mr.Munoz to everyone.Thank you again for everything .

Keith "KC"

Mar 27, 2013

Service was excellent. This service Department operates as it should! I drive from Helotes, Texas to Gunn GMC and I have never been disappointed. Keep up the good work.

ivanbell1

Mar 20, 2013

I went to the dealership for service on my Envlave in JAN13 when the check Engine light came on. After the first week of waiting for a response on what the problem was they informed me that I needed transmission and engine work done. I was told that to rebuild the transmission it would be 7 hours of labor. I was also told that the engine work that I needed would require 6 hours of labor. My extended warrenty company would not pay for more than $3000 of the $6000 of work for this claim to include the rental car they were suppose to cover. I informed the Service department of this and requested a Loaner Vehicle but was told that none were available. After five weekes of calling and getting excuses of we got the wrong part or I cant get the computer system to work they allowed me to use of of their Loaner Enclaves. When I recieved the call that my Enclave was ready I went to pick it up that evening. After all the paper work was dont and I gave them the 3000 out of my pocket my son and I start to drive out of the lot when I noticed that there was a large Crack in the windshield. I Backed the car up to the service department and pointed the crack to the maneger there and he told me that it wa my fault but he would speak to the management department and someone would call me the next day. That day came and went on on the following day I called to speak with the Service Manager but wa informed that he was out on Vacation and no one could help me but him so I waited till he returned the next week. I still did not hear anything so I call GM who informed me that I would have to deal with the dealer to fix the issues with the car. ( They were able to turn the check engine light off but the problems with the car are worse) When I took the car back into the Service department I was told that I would have to wait till the next week and I needed to make a appointment for my car which I did. I took the car to them at said appointment time and about noon I recieved a call informing me that the issue with the car was the battery which they would be happy to replace for me if I paid $206. I told them that I would be happy to come and get my car take it to Wal Mart and install the battery myself. When I got to the dealership after work that evening I spoke with the service manager who informed me that it was the Battery that was the problem and as far as the window I would have to take care of that on my own. Even if it was caused by them It is the customer responsibility to take care of it. He informed me that if they got in a accident wile test driving a car after repairs it is the customer who will have to take care of repairs either out of pocket or with their insurance company. I will never use this company again nor will i ever purchase another GM product as I do not agree with their treatment of the customer.

nickyram

Mar 2, 2013

Mr. Nieves Zapata is great. He is knowledgable curtious, reliable, and friendly.

Chuck

Mar 1, 2013

This is my second Buick LaCrosse that I have purchased from Gunn Buick and I highly recommend them if you are looking for any GMC product. They honor their commitment.

4x4pickup

Feb 27, 2013

Great customer service and an all-around great team to work with! Due to my work schedule, I could not finalize the paperwork until after 7pm. The whole team of Amador with Sales, Jerry in Finance, and Richard the GM were very accommodating and truly pleasant to work with and did not act inconvenienced in any way despite the late hour. I would definitely recommend visiting Gunn first when looking for a vehicle.

Becky

Feb 24, 2013

My experience at Gunn Buick was very good. When I picked up my vehicle, David Berlanga was extremely helpful in explaining all the gadgets on my new car.

pplafond1

Dec 14, 2012

I came in to have my vehicle serviced after receiving a promotional offer for a 10.00 rebate, with a 39.95 lube, oil & filter change/4 tire rotation/27 multi point inspection. But allow me to back this story up. When I initially called in to 'schedule' an appt, I spoke with a gentleman named Dan? I think. I explained the coupon I had & wanted to schedule an appt for service. I was told that a new computer system was being installed and although he did not have access to a PC at that time, he gave me an appt date/time and said it would be entered later once the system was available. Needless to say, no appt could be found for me when I arrived on my scheduled date/time. I handed the service mgr my promotional coupon and went to the waiting area. I had been the 2nd customer to arrive that morning, but customers whom arrived after me seemed to have their vehicle serviced before mine. I paid for the service rendered and was given a form to take with me & fill out in order to take advantage of the 10.00 rebate. I called today to check on the status of the rebate. I was told the rebate processing had been on hold pending receipt of add'l information. I was then told a call had been placed to Gunn GMC Service Dept several weeks ago and had yet to be returned. According to the rep at the rebate center, they needed to know if the tire rotation had been performed because based on the receipt I mailed in, it appears it had not. I then called Gunn Service Ctr today and spoke with Dave. He informed me the records show no tire rotation was done, thus disqualifying me for the 10.00 rebate. PLEASE TELL ME WHY NOT!!!! If I had you a promotion coupon, why then would all of the required services to qualify for that offer not be performed? This is totally ludacris and unacceptable. I most definitely could have (and will from this date forward) taken my business elsewhere and had a standard oil change done for less money. I can only suggest Gunn GMC inform customers that although they are presenting Gunn GMC with a promotional offer, all services contingent on that offer are NOT going to be performed.

4gmkw

Apr 24, 2012

I took my new car to gunn to fix two problems and for one recall. the recall was done, and the rattle appears to be fixed. the steering wheel is off center( when going straight down the road, the wheel is slightly toward the left turn side, and this was verified by the service writer on a test drive. The cechanic drove it and said to me and the service writer that " I acan't find anything wrong with the steering". At that time the service writer and myself both showed him the problem.Then he drove the car again and put it on the rack and said that there are no specifications for the veranmo, because it is too new. The service writer advised me that the manager would contact GM to find out about the specifications and get back to me. I'm veryi dissappointed that the dealer had excuses instead of solutions for my problem. If the service techs had as much enthusiasm as that of the sales dept. they would be a lot busier. So I still have my problem, and no solution for it. Then to top it off the dealership did not recorc the milage that they put on my car, on the invoice, only the milage that was on the vehicle when I brought it in there, for both in and out. I checked it when I got into the vehicle and they had put eight miles on it trying to find a reason to not fix my vehicle. The service writer was very apologetic, but caught in the middle, trying to sitck up for the company and at the same time look out for the best interest of the customer.

R. Stuart

Feb 29, 2012

Eric is great.we looked at seven cars. No pressure. Finally picked one and it was so simple and easy. No hassle. No struggles. Simple one price deal.

kwlb

Feb 29, 2012

Great experience with Gunn. This was a different car buying experience than what I was used to as we handled almost everything via emails. The only time we went to the dealer location was to test drive and sign the final paperwork. I enjoyed handling the deal remotely since we did not have to take time to make phone calls or go into the dealership often. We found that the price was really competitive as well. The staff was very friendly and I would recommend Gunn to anyone who wants a stress free buying experience.

qz8675309

Nov 26, 2011

Drove from Austin based on verbal deal to find out it changed once I got there. Salesman yelled at me, talked over me. It was awful experience.

Sonnie07

Oct 27, 2011

I have purchased serveral vehicles from this dealership and havealways been treated very well. I would recommend Gunn GMC/Buickto anyone. Their service department is excellent as well.

luisraigosa

Aug 30, 2011

Vehicle: 210 Acadia FWD SLE, 3.6L V6VIN: 1GKLDATE PURCHASED: 04/07/2010PURCHASED AT: GUNN BUICK-GMC, 12526 IH 35 NORTH, SAN ANTONIO, TX 78233.CONTACT INFO: CONCERNS:1.KEYLESS REMOTE DOES NOT WORK2.DOORS CANNOT BE LOCKED OR UNLOCKED WITH KEYLESS REMOTE. THE PROBLEM IS THAT IT WORKS SOMETIMES AND MOST OF THE TIME IT DOES NOT WORK. I WOULD SAY 90 PERCENT OF THE TIME THERE IS A PROBLEM TO OPEN ANY DOOR. THE ONLY DOOR THAT WORKS WELL IS THE DRIVERS SIDE.3.ON 11 JANUARY 2011 I REPORTED THE ABOVE PROBLEM TO THE DEALER. THE DEALER FOUND SEVERAL ELECTRICAL PROBLEMS AND TEMPORARILY CORRECTED IT. HOWEVER, THE PCOBLEM IS STILL PERSIST AFTER SIX MONTHS4.29 August 2011 (7AM). TURNED IN THE VEHICLE BECAUSE THE DOORS WERE INOPEARABLE. EXPLAINED THE PROBLEM TO THE DEALER REP. NO CALLS OF ANYKIND TO LET ME KNOW THE STATUS OF THE VEHICLE. AT 5:40PM I CAME TO THE DEALER TO FIND OUT THAT NOTHING WAS DONE TO THE VEHICLE. I SHOWED THE PROBLEM TO THE DEALER REP WHO STATED THAT I HAD TO LEAVE THE VEHICLE ONE EXTRA DAY.LER

dgilbert6

Aug 9, 2011

My individual experiences with each of the employees at this dealership was wonderful. Each went out of his way to make our experience a good one. Joe Roman was especially helpful, even when other depts. dropped the ball, he did what was necessary to make things happen. The biggest problem I encountered was the line of communication between the employees. The service manager, parts manager, salesmen,& sales manager, didn't seem to know what each had said, or had going on. Example: it took a week for me to get state required mudflaps and temporary plates on my dually, after It had been through make-ready, and sat at the dealership for 4 days having accessories installed.That being said, These guys are all great, and i'd probably shop here again. The best buying experience i've had since my '94 Saturn.

mariovic

Aug 7, 2011

alex munoz was very helpful and made our experience at gunn gmc buick a very pleasant one. he displayed professionalism great customer service and work ethic in order to earn our business. I would definitely recommend him to anyone. Salesmanship at its best with Alex Munoz. The whole staff was great to. Shop at Gunn GMC Buick. I recommend it.

macoculus

Jun 10, 2011

After a long week of internet shopping and driving all over town on a rental looking for a new/used vehicle I found a gem on the internet under Cars.com and my vehicle that I wanted was advertised at this dealership and a great price so being pessimistic I decided to print the ad take it to the dealer and Joseph and his internet manager could not have been any more pleasant to work with I had a hassle free no haggle experience as they advertise. Only thing I will mention is to watch out for the finance department people at any dealership they will pressure you to purchase warranties from their lending sources and a ridiciously inflated price get your at your local credit union separately you will be able to sleep well at night knowlingly you made a sound purchase.

edelmiro

Apr 5, 2011

Mr. Joe Greer was extremely helpful,friendly and knowledgeable. He made our visit at the Gunn dealership pleasant. I will recommend him to everyone that I know and to ask for him personally. I look forward to revisitng Gunn dealership in the near future. The dealership itself had a good selection in stock to choose from.

gbass

Mar 21, 2011

I worked with Joe Greer throught this process. He was very friendly and was the bottom line kind of guy I needed for this purchase. When I was unsure he managed to help assure me. I bought the 2011 Buick Regal T04 for my wife and am considering buying another with this same dealer. Great sales team selling a great produce!

IWDowning

Mar 12, 2011

The sales team was extremely responsive to my questions on an internet query. They provided me the information I needed to make a decision and compare with the products offered by competitors. They listened, a key element of any sales process, and made an excellent effort to meet my needs, not theirs. The closing process went well and the Jerry Martinez was also extremely helpful and patient with all my questions. I would recommend anyone to include these folks on their list.I had all the information I needed, before I walked into the dealership.

sigthor

Mar 8, 2011

Did most of this purchase via internet. I am impressed with detailed info provided to me. Chris Bond went out of his way to respond to every request very quickly and answer every question. He was heads above any of the other dealerships queried. My second experience with a Gunn Dealership and I am very pleased. Recommend them to anyone wanting a fair and honest purchase. Bob Will

jdoudna

Mar 3, 2011

We did all our purchasing via the Internet since we knew what vehicle we wanted and all the features we wanted. Gunn Buick-GMC was very responsive to my request for quote submitted by the Internet, and worked diligently to locate and secure the vehicle we wanted, even though it did not exist within their inventory. The Gunn Buick-GMC sales representative was always easily accessible via e-mail and phone and always responded promptly to our e-mail and phone enquireies. The price quoted by Gunn Buick-GMC for our new vehicle was the lowest of three quotes I received, and was several hundred dollars below the amount that Edmunds listed as being the True Market Value in our region. Gunn Buick-GMC also offered us a very attractive price for our trade-in vehicle. The trade-in price they offered for our used vehicle was nearly $600 above the amount that Edmunds listed as being the trade-in True Market Value. When we went to the dealer to finalize the deal, there were no high-pressure sales tactics to buy extras and add-ons.The only negatives about our dealings with Gunn Buick-GMC were that on the day of our visit to finalize the deal: 1)our new vehicle had not been delivered to their dealership as promised, 2) had not been prepared for our receipt, and 3) we spent far longer at the dealership than expected and could not complete all the paperwork due to problems with their computer system. However, Gunn Buick-GMC gave us a loaner vehicle to use to replace our trade-in vehicle, and delivered our new vehicle to our home the following day (a distance of some 80 miles from the dealership) where we completed all the paperwork. The delivery process and instructions that we received were very thorough, and the sales representative fully addressed all our questions concerning the new vehicle.

bitccsp

Feb 22, 2011

i was very pleased with the salesman's attitude and the amount of information he provided on the vehicle. i also appreciated his putting me at ease and even being entertaining. i felt like i was more than just another prospective buyer. i didn't feel pushed or rushed to buy and the environment inside the showroom helped to put me at ease.