Used Cars for Sale at Hagerstown Ford in Hagerstown, MD

Happy new car owner

Nov 16, 2016

Salesmen gave me time to peruse the vehicle selections. Reviewed choices. Dean and Andy were very helpful and patient!! Thank you for a pleasant experience!!!

mounties1993

Nov 11, 2016

I was contacted by Andy after expressing an interest online for a vehicle. He took all my information and soon after told me I was approved for a vehicle and all I had to do was come down, sign the paperwork and drive it home. I drove an hour to get there, test drove a Ford Escape which I instantly fell in love with, only to be told OOPS sorry we made a mistake on your paperwork and you didn't actually get approved. Who submits paperwork without double checking to make sure all the figures are correct?? I was severely disappointed to drive an hour only to be told they typed in the wrong number. All I was offered was some gas for the trip. This would have been my third purchase from Hagerstown Ford. Unfortunately I will not return.

ODC

Nov 10, 2016

Chris is the man, he made the deal and it worked. Chris found all of the discounts available and went above to make the deal work. I am very pleased and will refer Hagerstown Ford to all. Thanks again Chris, Doug, and Doug Diamond

Denise Trammelle

Nov 9, 2016

This is my 2nd purchase from this dealership. I purchased a 2006 Ford Escape 10 years ago and was reluctant to let it go as it still had many miles left on it. I tests drove the new 2017 Ford Escape and instantly fell in love. When talking to the sales person, "Crazy Andy" he made the whole experience stress free and did everything to get us every discount possible. Add in Chris the Sales manager, great guy and he to did a service for us due to my husband being a veteran and we thank him. Throw in Mike the finance guy, None better. Each one of these guys took the time to explain everything and make sure we got the most for our money. Thank you Hagerstown Ford for making my husband's birthday and our 38th anniversary more special and exciting than we had planned.

Disatisfiedcustomer

Nov 8, 2016

Wasn't sure about buying a brand new suv or if I could even afford one but kiyanna helped me feel comfortable in doing so.

Lovelove16

Nov 8, 2016

I could not find what I wanted anywhere. Went to Hagerstown Ford feel in love with a car and drove it home that day. Everyone is so nice an helpful.

Mstrail1988

Nov 6, 2016

This dealership is one of best I have ever work with I don't think I could have chose one any better then them thank you all for finding me something that fits me and I would like to thank Andy and Doug are everything they've done to get my vehicle thank you

carver67

Nov 5, 2016

We started our search for a truck tonight, and Andy helped us end our search happy. Andy gave us every reason to buy and no reason to go anywhere else. Andy, our purchasing tech, was knowledgeable, friendly, funny, personable, and he talked with us-not at us. We didn't know Andy before today, but we left feeling like we were lifelong friends. The worst part of buying a vehicle is the waiting, Andy is so friendly and professional that time flew. He is a rock star.

mark merani

Nov 4, 2016

We needed to replace one of our company trucks, we only buy green or gray trucks for our fleet ( we own 20 vehicles). I found the green Super Duty searching on line, called the dealership to inquire. Chuck, the commercial account manager returned my call quickly, the advertised price was the price we paid, we were able to handle all the paper work by e-mail. A very smooth transaction & when we would not have been able to pick the truck up until after 6PM, Chuck arranged to have it delived to our office (about 1 1/4 hour trip 1 way). I would reccomend this dealership & would not hesitate to buy from them again.

Jerseygirl

Nov 3, 2016

Douglas Taylor was the best person I every go ta car from I would go back and buy from him again . He helped us didn't talk us into anything was a great guy thank him please

Angela Dronenburg

Nov 2, 2016

This is the second vehicle that we bought from Hagerstown Ford.We automatically called Doug Taylor because of the exceptional service we received with the first purchase. He is down to earth and really cares about his client. He went right to work finding us the vehicle that we wanted. I always recommend Doug as the person to see! We love him!! Our overall experience with both vehicle purchases was exceptional!

Mike1981

Nov 2, 2016

Hagerstown Ford treated me like they truly wanted my business. They were professional and prompt, two characteristics that will make me a lifelong customer. Thank you for a exceptional experience.

bbenner

Nov 1, 2016

We went there to purchase vehicle found one did all paper work n was approved then they said we had wait til Monday since the bank was closed now. Monday they called n said now we needed 2000 down when sat we didn't need any money down. Then we said ok let us see bout getting money for down payment n we even had car for trade n they said no. Then we get txt from Travis the salesman saying they sold the truck. My opinion they r dirty snakes n never go there again to purchase vehicle.

benji333

Nov 1, 2016

Jared was an awesome salesman to deal with. He was very friendly and helpful. Not only was he friendly and helpful, he got me through the car buying process in a quick manner!

Jarett

Nov 1, 2016

I had very great professional experience with my sales associate Travis, I would recommend him to my family and friends for all their buying vehicle needs

colepalmer97

Oct 30, 2016

Everyone at Hagerstown Ford were very nice and respectful. They worked with me to pick out a vehicle that is affordable and they gave us a good deal.

Anonymous

Oct 29, 2016

Bought a fusion from Usman earlier this month. Since I got it he's been nothing but helpful. Every time I called him to ask a question, he immediately answered it. I'm completely shocked at how wonderful the sales and finance teams are there. Definitely will be coming back!

Gary W Steen

Oct 29, 2016

In and out in 90 minutes. I think that is what the consumer wants most if all. I am at a ford dealer because I know I want a ford. I know I want a f150 because i seen it on their website on the interweb. I know I am getting a good deal because I have already talked to the salesman on the phone. I have seen all the numbers because he sent them to me via email. All the paperwork was done when I got there. Thank you Mike Reid. From the first phone call to the last day signature, best experience ever.

Ford truck

Oct 28, 2016

Great sales team Really helped me get the most with my money. Very educated with the trucks I was interested in. Very friendly as well.

PStonesifer04

Oct 28, 2016

Had a great experience! Went in looking for a Ford Fusion and came home with one. Looked at other options but Andy was great at helping us get in the car we wanted! The finance department and manager were great at helping us with the numbers as well. Definitely recommend Hagerstown Ford! Head that way and ask for Andy Brewer! Tell them we sent you! You won't be sorry!

Carepeggy

Oct 26, 2016

They where very professional and warm .Was very happy with the service.They made sure i was happy.The car was clean.I would recommend any body to come here.

kirklands

Oct 26, 2016

This was a great dealer to work with and Jared was extremely helpful and really knew a lot about the cars. I would buy from him again :)

mel.fravel

Oct 25, 2016

I purchase vehicles for my company and have purchased a few from different dealers in MD, VA and WV. Since I met Mike Reid, he has worked with me to reach the numbers I need to make the budget allocation for purchasing the vehicles. And I want to add his prices for me has beaten the cost of other dealers by a low of $750.00 to as much as 1,800.00, you can't beat that. In the past couple of months, we have purchased a plain-Jane F150 and a Focus and both vehicles have really fit our needs. Add these to the 2- 2014 Escapes we bought off Hagerstown too. This all without any haggle, pressure, confusion or anxiety and to top it off, we're in the express lane, getting the right price, taking care of business and on the road fast, a lot faster than others. Now yesterday, after much thought, I decided to let my 14" STX go and Mike set me up in a 16" XTS F150 that I must admit is more awesome than my 14 F-150! Yes, I'm a very satisfied customer with Hagerstown Ford!

Angela Mittelholzer

Oct 24, 2016

Doug Taylor our sales manager was amazing.. He went above and beyond to help get jnto our new car!! I will be recommending to everyone who is looking for a car!! Huge Thank You to Doug and Team Hagerstown Ford!!

Bad

Oct 24, 2016

I recently bought a truck from Hagerstown Ford and have never been happier with my purchase. My salesman Jared was extremely knowledgeable and helpfull. He was not pushy and found me a truck that was exactly what I was looking for. During the process I could see that all the saleman and their managers work together very well. This dealership has changed my opinion of car salesman completely and I will never buy from anywhere else. Great experience! I would recommend this dealership to anybody who is looking to buy a vehicle.

Michelle Weirich

Oct 24, 2016

Ian has been a good friend of ours for awhile, and was very quick at answering any questions about the 2012 Jeep Grand Cherokee we purchased! We would recommend him to everyone that goes to Hagerstown Ford!

Talleyco

Oct 24, 2016

I purchased a Ford Escape is Silver Spring in 2011. I wanted to purchase a second vehicle and I was set on getting another Ford. I recently moved to Frederick and Hagerstown had the closest Ford. I wasn't sure what I wanted or what to expect. When we got out of the car we were welcomed with open arms! We were comparing three trucks and they made accommodations to line them up all together and help us compare which one worked best for our family. Everyone was extremely friendly and not pushy salesmen and women. From the first test drive to the last paper we signed every person we met had so much knowledge. If they didn't know the answer they rushed over to someone with more experience to get the answer. We ended up with an excellent experience and an amazing car! Thank you Hagerstown Ford. See you in a few days after you service my old Ford Escape.

a.renish

Oct 22, 2016

My husband and I had a great experience purchasing a certified pre-owned car from Hagerstown Ford. Mike Reid and Doug Diamond made it a fast, friendly, and smooth process. We got a great deal on a car that fit all of our needs. Mike took the time to show us all of the features of the car, answered all of our questions and even helped me sync my phone! Doug was thorough but efficient when going through all of the financing information. Great car-buying experience!

tigga1437

Oct 20, 2016

Amazing customer service! I bought a F150 sport and was extremely happy with the deal I got. Everyone was so nice and helpful. I love my truck and couldn't be happier with the help I got.

dalton.herbert.3

Oct 18, 2016

I felt it was time for something new and I had heard about Ian getting some friends great deals! So I contacted Ian via Facebook and headed into ford for some test drives. I again went to the used lot but with my negative equity in my prior vehicle Ian suggested buying a new vehicle to get a lower interest rate and more money off through discounts and rebates. Ian was exactly right and he is the man you want to go see for your next car truck or suv! He made it very easy and was the fastest car buying experience I have ever had! Not to mention Mike Branson always makes the paper easy! Straight to the point no beating around the bush! The guy does an amazing job!

mwadel77

Oct 17, 2016

Ran into a former student one night after I was in a total loss collision. Ian told me he worked at Hagerstown Ford so I had to go check it out. I was very happy with my car buying experience!

steve hossack

Oct 17, 2016

Excellent customer service. I bought a F250 and was more than pleased with the price. I also received more than I expected for my trade in vehicle. From start to finish I wasDriving home in my new vehicle in four hours. I will recommend Massey Hagerstown Ford to anyone needing a new vehicle.

Happy

Oct 15, 2016

After spending several days and long hours researching for a new vehicle I found Doug Taylor and Hagerstown Ford to be the best of the best. Mr Taylor spent hours answering questions, making helpful suggestions and offering information that I forgot to ask or never thought to ask (very knowledgeable in all areas). He showed great patience and respect during this process. I know it was a very long day for Mr Taylor and I want to thank him and let him know how much I appreciate his effort to make this a successful day for me. I found a great vehicle within the budget I wanted. I love my new car and would recommend him and the dealership to any of my friends and family. The supporting staff was very friendly and helpful too. Would also like to thank them. It was an awesome day. Thank you for a great day. J Lundberg

Tabithac123

Oct 15, 2016

Andy made it very easy and no pressure what so ever. I left with a great deal and great car! Highly recommended to anyone purchasing a vehicle

R Mason

Oct 14, 2016

Mike Reid found the F150 that I was looking for in my price range. Mike went over ever detail on the F150. Mike walked us through the entire process. The entire sales team was excellent. Everyone that walked by welcomed us to Hagerstown Ford and congratulated us on the new F150. Doug the finance guy explain everything through the finance process. Eric Carper came and thanked us for our business.

breadman

Oct 13, 2016

I highly recommend this dealership, they made our experience pleasant, we spent very little time at the dealership. Our wonderful salesman even delivered our car so we didn't have to wait for it to be ready. We love our car. And it was the deal of the day we saved lots of $$$$$ !

J dILL

Oct 13, 2016

I bought a new Ford F150 from Hagerstown Ford about a month ago and I can't say enough about my sales associate. Kiyanna has helped with every aspect of my purchase and even answered my texts on her day off to help me with some questions I had. She is a very dedicated person and wants the best for her customers. They had a huge selection and the pricing is also very good. This is my forth purchase for Hagerstown Ford since 1999.

Joan and Jim

Oct 13, 2016

My husband & I recently bought a 2017 Ford Fusion with Ryan Harbaugh as our salesman. He went above & beyond to help us get the best deal. We recently went back to purchase all weather floor mats for the Fusion . Ryan assisted us finding the Parts dept. & then installed the new mats in our Fusion. We would recommend Hagerstown Ford & Ryan Harbaugh to any & all friends or relatives.

lily

Oct 13, 2016

Awesome !Mike reid did awesom job! I really appreciate it !The car is a very good car ,like my assistant,brings great convenience to my life.I love ford.

vmoats

Oct 13, 2016

Leased a new ford fushion,Ryan Harbaugh was my salesman,he was very helpful and polite,I would recommend Hagerstown Ford to all my friends and family,and also recommend Ryan Harbaugh to help you decide on what your looking for in a car ,he was very helpful.He made leasing a car so easy for me and my husband to understand,best salesman we ever had in buying a new car.

Carol

Oct 12, 2016

Issues with my 2015 Ford Edge.Been in the shop 5 times for tire sensor fault.Still not resolved. Tim Rowe the "Service Manager" could care less. He drive my vehicle over 200 miles without my knowledge and still no resolution. A/C works intermittently but yet he continues to tell me nothing is wrong.Extremely poor service and this is my LAST Ford!I am in the process of contacting Fird Headquarters and I will be in touch with the CEO.

Dave Creek

Oct 12, 2016

A great experience! I Love my car. Great dealership. Everyone that helped me could be any nicer. I would recommend this dealership to anyone. Thank you to everyone that helped me.

djdrawbaugh

Oct 12, 2016

I've purchased other cars from other dealers but I've never gotten the great service like i did at this dealership. I would recommend this dealership to anyone.

Jculver

Oct 12, 2016

The people have been wonderful. I have bought three cars from this dealer. Ryan has sold one to me and one to my friend in the past few months and he has been so helpful and wonderful with answering questions and taking care of us even in his off hours. The management team has been helpful as well. Thank you to this dealership for everything they are doing for us!

Marrowdonor

Oct 12, 2016

From the front door to the car lot this dealer ship rocked and so did our salesman Ryan Harbaugh. He went above and beyond to assist my girlfriend getting into the car of her dreams. He was very knowledgeable of the vehicle and was extremely personal. I would recommend not only this dealership but highly suggest you ask for Ryan.

Sam

Oct 12, 2016

Hagerstown had a great inventory and really worked with us to get the pest pricing possible on our new truck. I would definitely start here next time I'm looking for a new Ford.

Ldyarwn

Oct 10, 2016

I came here to buy a new car and was immediately approached by a young salesman who sat myself and my family down to listen to all the do's and don't wants for what I was looking for. He gave me 3 different models, colors, etc to choose from and although I couldn't decide he never once rushed me or forced me to make a decision so he could move onto another sale. (Much unlike other dealerships I've been too!) I felt so at ease with the whole process that in the end I ended up with exactly what I wanted! I couldn't be more happy with this dealership and all the staff we came in contact with! I would highly recommend this particular dealership to anyone and in fact I already have! Thank you Hagerstown Ford and for your patience and time you took to help me find my ideal car!

Brittany Snyder

Oct 9, 2016

This is the most terrible experience i have ever had. Worst dealer i have ever worked with! Chris black was the person in finance that i was working with. He made promises about the payments he couldnt keep. I signed the paperwork on a friday. He then made me go back in a week later because he vouldnt secure financing. I had to sign the contract TWICE!!! This was all back in July. It is now October and i am receiving calls about owing money for my car i traded in. They didnt get the full pay off and now im being sent to collections ruining my credit because Chris isnt doing his job! I have tried to call and contact him 4 times and he has not responded! HORRIBLE COMPANY AND HORRIBLE PEOPLE!!! Please dont go here and ruin your credit like i did.

B.Brown

Oct 8, 2016

Bought my new Focus from Greg Dash, from the time he greeted us until we drove off the lot, he treated us as we were the most important people there. The sale manager Chris Edwards listened to us and came up with payments that fit our budget. Mike Branson left little doubt about the final paper work he went over with us. Crossing all the T's and dotting all the I's, I felt that all three gentlemen want me to leave Hagerstown Ford HAPPY. Thanks to you guys for making our experience a great one.

CHAD EDWARD BROWN

Oct 8, 2016

Purchased a certified preowned Focus from Kiyanna Bynum. Her professional, no pressure approach and overall friendly demeanor made my car buying experience a true pleasure. Her eagerness to meet my needs and her follow up after the sale goes a long way with this consumer. She was always available to me if I had a question or request (and this was after the sale). Anyone ready to purchase their next vehicle, ask for Kiyanna! You won't be disappointed. I was also impressed by the finance manager, Mike Branson. He quickly responded to me with any problems or concerns I had. He was even able to get me a lower rate after I selected financing and the deal was closed. Hagerstown Ford has my business for life.-Chad Brown, a very happy customer

DBaer

Oct 7, 2016

Bought a new Explorer using the USAA (Zaggs) car buying service. Greg Dash was the sales person. Everyone at the dealership was excellent, and I highly recommend buying your next Ford from Hagerstown Ford.

Angie1991

Oct 6, 2016

I pulled up to the dealership, and immediately was greeted by Kiyanna. She asked what I was looking for and had me in the perfect vehicle the same night. While I went to diner with my husband, she had all the paperwork ready for me when I got back. Was the smoothest transaction I ever made while purchasing a new vehicle.

Larrykimble

Oct 5, 2016

Everyone at Hagerstown Ford are the best there is. Usman really listened to me and knew exactly what I was looking for. He really made me feel like I was important.

Superglide105

Sep 23, 2016

Service manager Tim Rowe went over and beyond fixing the problem with our 2015 Ford Focus! Will definitely go to them with our future needs! Keep up the good work!!

stanxp

Sep 22, 2016

Tim Rowe, service manager at Hagerstown Ford went above and beyond when I locked myself out of my F150 truck across town at 7:30 in the morning. Tim first checked to see if my keyless access code (factory set) was registered in his database. Since the truck was not originally purchased at Hagerstown Ford, the code was not registered there. After checking with the dealer where I bought the truck and discovering they also did not have any record of the access code, I called Tim back. Tim immediately dispatched a technician who showed up within minutes armed with state of the art instruments and unlocked the truck. I expected to lose 1/2 of my day to solve my predicament, instead, Tim solved it in 1/2 an hour...that's "Customer Care"!!!Stan P.

Mike

Sep 19, 2016

We drove 2 hrs to test drive a truck that was advertised on line and was confirmed it was in the lot. Once we arrived the truck was already SOLD. Tried to look at another truck was told it was out for a test drive and would be back in the lot in 20 min. 3.5 hrs later the truck arrived,800 miles on the "new" truck? NOthis is now a used truck. No way I would ever recommend this dealer.

09102016 Munson

Sep 18, 2016

Mike Reid took excellent care of us. Was very knowledgeable on the specific vehicle we were interested in. We started out thinking we would just take the day shopping gathering information and make a decision at a later date. We were amazed and delighted to be driving a new vehicle home that same day. Mike went above and beyond to be sure a problem that was discovered during the test drive was corrected. He personally picked it up the next business day and took it in for repair. He took extra time reviewing the technology features. His last comment was "Just call me if you have any questions" and I feel he was truly sincere.

its 21173

Sep 14, 2016

Mike Reid made me feel like the #1 customer on a busy Saturday on Labor day weekend. They closed at 6 and didn't leave until 9. Mike stayed until the final papers were signed and saw me off in my brand new f-150. He also took my truck himself and had a sprayed in liner installed and my truck was back in my driveway the same day. I will tell everyone who is looking for a new vehicle to deal with Mike Reid, he was awesome!

KR0459

Aug 27, 2016

Thank you to the greatest team at Hagerstown Ford, I couldn't have asked for a better team of guys to work with! Love my new ride!!!

J.R.

Aug 19, 2016

Mike Reid went above and beyond to make this the best experience I've ever had at a dealership. Mike's knowledge of the truck and professionalism exceed any exceptions. From sales through finance (Chris) this entire process was Excellent!Thanks

CoreyEMLIN

Aug 13, 2016

Dave was a please to deal with. He was straight and to the point. He answered all my concerns and found the vehicle I wanted and had me in and out of the dealership in 3 hours. That is unheard of. I will recommend him to everyone I know.

heliguy21783

Aug 13, 2016

the service department made me feel very comfortable and kept me fully informed all the way .the part and service director Tim Rowe and my service advisor Jamie took a personal interest in getting my vehicle back to me fast clean and properly repaired.I trust them with both my ford's and you can too.

R Mason

Aug 12, 2016

I went to another Ford dealership that morning needing service. My water pump had went bad and I couldn't go another mile. I'm a salesperson so my vehicle is my office and money maker. That dealership told me they couldn't get to it for a day or 2. When I asked for a loaner they said call a rental co. (I later found out that with my extended warranty plan a loaner should have been offered). I called Hagerstown Ford and talked to Jay Delancey. He said he would work me in that day. I had my truck towed from Martinsburg to Hagerstown service. They took care of getting me a loaner vehicle. I was able to make my sales calls that day. Jay called me 6 hours later and said my truck was done and ready for pick up. For me, the sales person may sale you that first vehicle but its the service department that will make go back to that same dealership to buy the next vehicle.

henry page

Aug 9, 2016

I am in Hagerstown visiting my daughter and son in law for the birth of my first grandchild. Upon my arrival I had car trouble. On Tuesday morning I entered Hagerstown Ford and was greeted by assistant service manager Jay (sorry can't remember last name ) I explained my situation to Jay and the fact I was here for the birth of my grandchild and was concerned about getti,g home which is 500 miles away. First thing Jay says is congrats on the birth and let's see what we can do to get you going. After doing the complete diagnostics he told me don't worry we can fix this and get you on your way. I left and went to the mall. A little while later I received a call from Jay that my car was done and I could come back and get it any time. He also brought to my attention that there were a couple of things that I should address when I got home just for safely sake. He never tried to sell me something I really didn't need right away. When I returned to pick up my car he explained what the,problem was and that it was covered by my warrantee. When my car was brought to me Jay again said congrats on the baby and have a safe trip home. Being that I was from out of town and,chances are he will never see me again I was treated like I was one of Jays regular customers. I will suggest to my family in Hagerstown that they go to Hagerstown Ford for all their auto needs.

Justme

Aug 9, 2016

These people have no morals. Worst car I have ever owned. DON'T BUY FROM THEM. I just wanted a nice car for my family and got ripped off. If you do buy a car FROM them take it and get it checked first because they fix it just enough to get you out the door and then everything starts breaking. Then can't understand why you get so mad and upset. If it was them that just spent all that money they would understand.

angelaburchett

Aug 7, 2016

the sales rep: Jon Koch, was as very friendly and helpful. he allowhed us to use our test drive to pick up the car we were using as a trade in. He did all he could to get us the right price of the truck i wanted. and when we were waiting to finalized the sales he sat with us in the waiting room and continue to check on when it was our turn to sign the needed paper work. seem very knowledgable of the truck we bought.

HannahBrooke316

Jul 31, 2016

After looking around at many places, we kept going back to the Honda Odyssey we found at Hagerstown Ford. Though we didn't think we were going to be able to get the vehicle, we didn't give up and neither did the guy we dealt with at Hagerstown Ford. Mike Reid was a blessing to us. He worked on getting things straight for us every day for a week. He went above and beyond to make sure we were able to get what we wanted. He was very eager and willing to help us get the vehicle we wanted in our price range too! We were also very pleased with all the help from every sales rep we dealt with at this dealership. Everyone pitched in and helped us get the vehicle we wanted. If you're looking for a new or used vehicle, Hagerstown Ford is your place to go! And Mike is a great guy to deal with! We are very happy with our experience!

Terry B

Jul 30, 2016

Mike Reid was friendly, knowledgeable, and easy to work with. I dreaded the new car purchase process but he made it a pleasure. He went the extra mile by searching for just the right vehicle and and finance terms.

KC Bohrer

Jul 25, 2016

When I or my family want to buy a new vehicle our first call is always to J. Chris "Smitte" Smith. Chris is one of the most friendly trustworthy people you will ever meet. Always there for his customers and customers soon become friends. Chris makes sure you are treated with respect and there is "NO Bull". Chris literally spent weeks with me to find what I wanted in an F150 and get me the best deal possible. Chris had Doug Taylor take care of the orientation and mechanics of the deal. Doug is very knowledgeable of the vehicles and painstakingly explains them so when you drive off you are educated in your new ride.

Gracie 101

Jul 22, 2016

Mike Reid is the best salesman we have ever had! If we ever buy another car it will be at Hagerstown ford!! Excellent service! Made us feel right at home!

phsco91

Jul 19, 2016

Sales team extremely helpful. Car priced fairly and was what was promised. Financing was expeditious and without difficulty. Car was delivered very clean and ready to drive.

DizzleTruck

Jul 18, 2016

I went to the dealership to see a used vehicle that Internet advertised. I was promptly approached by a salesmen to help. Turned out, the vehicle sold prior to my getting to see it. As expected the salesmen offer to show me other comparable vehicles. There was another used vehicle that interest me. So, the salesmen show it and then he got the key and allowed us to take the vehicle for a test drive without any concern. We were out with it for about an hour checking out all important aspects etc. Short story... we were able to get a good deal and without any complications.

ford150

Jul 16, 2016

Doug Taylor was a excellent salesman he went over the new truck and show me things and took his time with me and got me though all the paperwork. The fiance dept. was excellent the paper work was a breeze and the whole staff was wonderful I would recommend others about you.

asigel

Jul 14, 2016

My husband purchased a used Dodge Ram from Hagerstown Ford about a month and half ago. He had great dealings purchasing the truck from Dave Socks and was assured that since we are PA residents that any flaws found during PA inspection would be covered by Hagerstown Ford in order to pass. Great! We took it to Bard's Automotive in PA to get inspected last week and were told it would not pass due to the fact that the left front wheel bearing was done for. They typed up a quote for us to give Hagerstown Ford, since they had given us their "word" that all would be covered to pass inspection. He proceeded to call Mr. Socks the following day and tell him that the truck did not pass inspection, that he had an estimate, and whether they wanted to have Bard's do the repair to pass inspection or whether Hagerstown wanted to do it. Back and forth for 2 days my husband was told, I'm trying to talk to different managers to get them to agree to pay for the repair to pass. At this point we are not sure what the big deal is since we were after all promised the payment to pass inspection for whatever was needed. Finally my husband asked for the main manager and got contacted with Mr. Scofield, whom to our excitement, tells him on Friday to bring it in at his earliest convenience the following Monday and that Hagerstown Ford would cover the cost as promised no issues! Awesome! So this past Monday morning I personally dropped the truck and keys off and was told, "this should be done either tonight or early tomorrow (Tuesday) morning". Excellent! Tuesday morning rolls around and still no word. My husband called that evening and they proceed to tell him that after almost 2 days it still had not even been worked on yet because the manager who told him to bring it in, quit?! We weren't sure how this was our issue, since this was the second person to assure us all would be covered and paid for, but he says ok so what's next? The attendant replies with, I'm trying to get with other managers to get it figured out and we will let you know. Wednesday rolled around and he called back again and asked for an update and was told, "the new manager said we would pay for half of the fix and you are responsible for the other half", my husband is livid at this point being lied to by 2 different people now and being out of a vehicle for 3 days at this point. He finally got put through to the manager Mr. Smith, whom is the one who made the half-pay decision. Mr.Smith had told him he couldn't hold the manager or the sales associate to their word because the salesman did not put it in writing and the other manager had quit. He said he hoped this did not put a bad taste in our mouth for Hagerstown Ford because he could have made us pay full price instead. After being ridiculously aggravated and feeling beyond cheated, we finally got the truck back this afternoon after paying $374. Morals of the story: don't trust these snakes, always get EVERYTHING put in writing because long gone are the times when a handshake and someone's word means getting their actual word, and lastly, do not step foot here for anything unless you want out of a vehicle for a week or more, no communication, a complete cluster, and a book of lies. Thank you Hagerstown Ford for nothing! Had we have had to do it again, you would still have a Dodge in your lot to screw someone else over on!

M&ML

Jul 14, 2016

While vacationing on the eastern shore of Maryland our 2016 Expedition began having some serious problems. About 20-30 minutes after a cold start, and at highway speed, the engine abruptly cut to a rough idle, there was a loss of all engine power, and the dash displayed a "See Manual" message. Luckily we were on a two-lane road with light traffic and were able to coast onto the shoulder. With the engine at an extremely rough idle and not knowing what else to do we shut it off, sat for a minute and restarted the engine. All seemed ok and we continued on our way thinking that it was probably a one-time computer problem.Unfortunately the same problem occurred four more times over what was the Fourth of July weekend. On Tuesday morning I got an appointment to have it checked out at the closest dealership in Easton, Maryland. After two days and no success in trying to recreate the problem or obtain the computer fault code the service advisor at the dealership said there was nothing more they could do and that we should come and pickup the vehicle. Thinking that they didn't understand the safety ramifications of having a vehicle unexpectedly loose all power at highway speeds I decided to call Ford directly and was contacted the next day by the regional service manager (Ford says a response will be provided within 4 hours). The regional service manager basically reiterated what the dealership told me.Meanwhile my wife decided to call Tim Rowe the service manager at the dealership in Hagerstown, Maryland where we had lived for many years and had purchased several vehicles, including two Expeditions. Without hesitation, Tim indicated that although he hadn't seen the problem on any Expeditions, he had seen it on several F-150's and that it could be traced to a faulty electronic throttle body. Tim then offered to call the Easton dealership and pass on his thoughts on the problem which he did immediately after talking with my wife. Later that afternoon I called the Easton dealership and talked to the service advisor and he acknowledged that Tim called and offered his thoughts on how to fix the problem. However he told me that they couldn't just replace parts without a computer fault code and even if they wanted to replace the electronic throttle body, they didn't have one in stock, they were back-ordered, and it may take weeks to get one in (doesn't that speak volumes!). So now it's Friday and I just want to get my vehicle out of the Easton dealership.Not really wanting to have to drive the Expedition 140 miles in its current condition to Hagerstown Ford, but not having much choice we asked Tim if he could get the part and have it installed. He said that he would order it and that it should be in by the end of the following week. On Tuesday morning Tim called and said the part was in and asked when can we could come in to have it installed. We drove to Hagerstown the following morning with fingers crossed since the problem had occurred three more times over the weekend and the car is ready after just one hour.Obviously we can't say enough how much we appreciate Hagerstown Ford and especially their service manager Tim Rowe for the fantastic customer service that we have experienced all these many years!

Mama Mo

Jul 13, 2016

Jon Koch, from coming in on his day off to working through all the details of my car purchase, was pleasant and helpful. The finance people were equally pleasant and helpful. Indeed, it was a good experience.

Nordstrom

Jul 11, 2016

Jon was helpful and responsive and communicated very well. He was a true pleasure to work with. He went the extra mile to help us find the right car.

RoyPerry32

Jul 4, 2016

Never thought I would ever drive a brand new car in my life but they hooked me up. I will definitely buy from them again.

silver16350

Jul 4, 2016

Couldn't be happier with my experience. Very knowledgeable about their products and easy to work with. Everything went smoothly from the time I got there until I left. Highly recommend.

Me

Jul 2, 2016

I bought a car today from this dealer and although my salesman was very friendly and helpful his manager, however, was not. He was rude, aggressive and mean. I really like my car, however, the buying experience was awful.

silver013

Jun 30, 2016

purchased new f150 in oct. of 2015, noticed lately that the 2 front doors did not align with the back doors or the fenders, set up appt.at the body shop, they had for a total of 2 days, when I picked up the truck it was better than the day I got it, they washed it, cleaned windows inside and out, cleaned all the floor area,and the doors where aligned perfect with the rest of the truck, big hats off to Duwayne. thanks Again ,Ronnie Lacey

JBusick

Jun 24, 2016

David was very helpful. The process of buying the car was very quick ans easy.

FordFusion23

Jun 19, 2016

Salesman David was very helpful and knowledgable, and has a ton of experience! Would recommend to anyone! Very great with kids and people in general!! Makes car buying a great and exciting experience!

Brewthebrew

Jun 15, 2016

I went to this dealership after I realized a cracked frame on my ranger while fixing my brake lines. I went into the front door and a man approached me and asked me what I was looking for. I'm a younger gentlemen, and so I said used cars. He called up Mike Reid who came up and met me and took me back to the used lot. He asked what I was looking for, I told him, and he took me right there. He showed me a few cars and asked what price range I was looking around, I told him straight up. A truck drove by as we were talking and he said "oh hold on, this car was just traded in not too long ago, let me go check the price range on it." He brought me to the car asked me what I thought and it was NICE! A well maintained 2012 F-150 with only 46k miles! Took it for a test drive, went up to the office to see what I could qualify for, and bam, a great deal. The car ended up getting certified (free brake and rotor replacement) and they gave me a free loaner car while this all happened over the weekend. Got a call, came back and grabbed the keys, Mike even helped me hook up my phone to the blue tooth before I left. From the moment I arrived to the moment I left I was treated extremely well and without all the typical bs you hear about that happens at dealerships. They knew I was ready to buy and helped me find the perfect car at what I consider a solid deal. This was my first time buying a car from a dealership and I have to say that it really was a great experience. I gotta say if you want to be in and out with a deal ask for Mike Reid.

Gary W Steen

Jun 15, 2016

We thought we knew exactly what we wanted, but, apparently we wanted more. They kept bringing vehicles to us until we found the perfect one.

Gary

Jun 14, 2016

Doug is an excellent representative and sales person for Hagerstown Ford! He has an execellent knowledge of the truck he sold me an I would definitely go to him and the dealer again!Gary Davis

sluggo

Jun 14, 2016

I was 500 miles from my home dealership with a sun roof stuck open my home dealership was suppose to have fixed. It was a Friday afternoon, with storms on the way. I was stuck in Hagerstown. I went to Hagerstown Ford, they tool me in without an appointment, and did everything they could to get me back on the road. The fix they made got me through storm season, back on the road, allowed me to complete my trip and get home. It took my home dealership over a week to find the problem!Thanks again to Hagerstown Ford! If this is how they treat a stranger, I know how they treat a local customer!!

Yonkey

Jun 7, 2016

A great group to work with made the deal go right very happy with what I got I had an excellent experience at Hagerstown Ford hands down

rblum2016

Jun 3, 2016

My Husband and I were looking to buy a new truck. Mike Reed was so incredibly helpful during the entire process. His knowledge and professionalism was above and beyond any other sales person we have talked to. He was able to get our payments exactly where we wanted them. All I can say is Mike Reid is the BEST! You have a customer for life now!!

catmom

May 27, 2016

I had an excellent experience at Hagerstown Ford. Mike Reid patiently and thoroughly guided me through the process of purchasing a new Ford Escape to replace the 2001 Ford Escape I traded in. All of the staff I encountered were polite and welcoming. I will continue to be a loyal customer at Hagerstown Ford!

dadeal

May 26, 2016

I had a great experience at Hagerstown Ford. I saw a vehicle posted online, went in for a test drive at 6, and walked away with it by 9:30. Everything was quick and easy. The show rooms were clean and welcoming, and the waiting room was exceptional. We were offered water or coffee and taken care of every step of the way. All the employees were more than willing to help, and extremely courteous even though it was late at night. Our finance guy was absolutely wonderful and everyone in the sales department that we worked with were kind and helpful. They gave me a great deal on a vehicle and a reasonable trade in value for my car. Great experience!

victortwo

May 22, 2016

Friendaly and explained everything well on all levels. Salesperson, Jonathan, was easy to work with and communicated very well. Felt he was my advocator! Much appreciated!

Marie

May 20, 2016

Mike Reid was great to work with. Very knowledgeable about the Ford Fusion. Mike was easy to work with. Cheyenne in Finance was also great to deal with. It was a GREAT experience.

Ford

May 17, 2016

Doug was very knowledgeable and Informed on all vehicle's at the dealership. He knew what we were looking for and did stop until we were happy. It was a great experience working with him.

Bradley Kennedy

May 15, 2016

My experience was very good at Hagerstown Ford. Danny was very knowledgeable about the truck I was looking at and helped me review different options with no pressure. After I decided on the truck, Cheyenne made financing very easy and understandable, helping me with different options.

melaniejulian

May 14, 2016

Hagerstown Ford did such a great job working with me. Doug Taylor was the best sales person I have ever worked with. He was completely patient and understanding of my needs and my situation. He really made me feel like I was cared about and it was not just about making a sale. I have already recommended him to two people and I know he will take good care of anyone the way he took care of me.

mrsh319

May 12, 2016

Our salesman, Doug, was wonderful. he listened to what we were looking for and then found the vehicle that fit our needs. He was very thorough in explaining safety features and options. He walked through from the beginning to the financing and made sure we had a very smooth transaction.

J&J C

May 9, 2016

Mike Reid was professional and knowledgable, yet cordial and friendly. Cheyenne Love in finance was a joy to work with too. We will be Back!

nealis,debra & jim

May 7, 2016

MIKE REID IS AN EXCELLENT SALESMAN. MIKE MADE OUR TIME A PLEASANT ONE. HE WENT OUT OF HIS WAY TO SEE WE WERE HAPPY WITH EVERYTHING.

KatieHyman

May 6, 2016

My husband and I knew we needed a new vehicle for our growing family. We went to several dealerships and even Carmax. We were given the best service at Hagerstown, MD Ford on Wesel BLVD. Jon Koch was so kind and wanted to do everything in his power to give us the best deal for our dream vehicle. He was eager to help and didn't stop helping us until we were satisfied. The best customer care and service I have received ever from a dealership! Thank you!

Scubaboy

May 5, 2016

Mike Reid is the reason I keep coming back. He always puts you first and will go out of his way to make sure you are happy.

Bruno Bonamin

May 3, 2016

I had a great experience in this store. I'm a foreign customer, without credit history in the US and I could lease a vehicle. All information needed for this deal was given for me correctly and I couldn't take the car before because I needed some documents. Excellent treatment, respect, attention was given for me and my wife by salesman Doug Taylor (have extensive knowledge on each vehicle). Communications by phone and email nicely done as well.

Fordf3502016

May 3, 2016

Purchased a new ford f 350 this weekend . Mike Reid was our salesman . He found us the right truck to suit our needs . We feel he gave us a fair deal and would highly recommend him !!!

Victor

Apr 27, 2016

I have bought many vehicles over the years and have a good idea what to expect price wise and service wise. I got a better deal than what I expected and was taken care of like I was the only one on the lot that day.

enmmason

Apr 26, 2016

This has been the second time dealing with Hagerstown Ford, and their service is always amazing! Arthur was new to the company and he went above and beyond my expectations to help us purchase a used vehicle. Everyone was friendly and fun to work with. Keep up the great work!

Jayme30

Apr 23, 2016

I felt that I was a important customer not just a number. The entire process I felt they wanted what was best for me and my wife.

Everest

Apr 22, 2016

The process was overall very good. There was a few delays but Mike took care of it all!I would do business again for sure

Anthony F.

Apr 13, 2016

Doug Taylor is the absolute best salesman that I have had the pleasure to deal with. From the moment we arrived at the dealership and started browsing through the vehicles, he was very pleasant to talk to and was very thorough in providing detailed information about the truck we had chosen to take a closer look at, well not making us feel pressured in the process. In all honesty, I had only stopped by Hagerstown Ford to see the new F-150's in person before purchasing one at another dealership that I had previous dealings with, but after meeting Doug, he left such an impression on us, that we decided to buy from Hagerstown Ford. The entire process was enjoyable including the paperwork signing portion. Hagerstown Ford has some good staffing and I plan to buy there the next time I am in the market for a new Ford. Thanks Hagerstown Ford and most importantly, thanks Doug Taylor!! We love the truck!!

bluemountain

Apr 13, 2016

I went to Hagerstown Ford to just look at a Ford Transit. Mike made me feel like I was at home and I ended up leaving with one. I will shop here again for sure.

Beaver17

Apr 12, 2016

We had the opportunity to give a new salesman Usman Hussain his first sale. He was enjoyable to work with and made the buying process easy. Thanks Usman and good luck with your new career.

cspiess

Apr 6, 2016

I was recommended to this dealership by a coworker who heard I was in the market for a new vehicle. My smallish Range Rover Evoque had not kept up in size or capacity to my ever expanding family so I decided to look into purchasing a new Ford F-150 pickup truck. My coworker knew the sales manager Eric Carper on a personal basis and contacted him on my behalf. Eric reached out to me shortly thereafter and put me in touch with one of his top "truck guys", Mike Reid. Mike is the most professional and knowledgable salesmen I've ever met. He knows Ford trucks inside and out. After Mike showed me all the bells and whistles that the new F-150's possess I took one out for an extended test drive. After that experience I was hooked and ordered one the next month. Mike was in consistent contact with me about updates in regards to the truck's build and delivery. It was a process but Mike assured me it would be worth the wait. Finally the day came when it was delivered and I was in and out of the dealership in an hour. I had sent Mike all my necessary documents ahead of time and all I had left to do was agree on the purchase price, sign some paperwork, and drive off in my new truck. Honesty, I came expecting to haggle some on the price but it was already at the "great" TrueCar estimated purchase price so there was nothing left to haggle about. The finance manager Justin explained to me the terms of my contract and all the details of the documents you sign when purchasing a vehicle but it was overall a painless process. So, again, I was in and out in a little over an hour, most of which was spent with Mike showing me all the features of my new truck. I can say this dealership has earned a lifetime customer and I would not hesitate to send my friends and family there. Mike, Eric, and Justin all took exceptional care of me and for that I'm very thankful.

David Horn

Apr 5, 2016

We purchased our F-250 with the help of Mike Reid. The dealer had the lowest available price posted on the internet providing a no haggle/no hassle experience. Mike was great to work with and helped us attain a fair value for our trade-in and got us approved for financing through Ford Credit. He was also very friendly, knowledgeable and accessible. If he was not in when you called he made sure to get back to you as quickly as possible. I would not hesitate to recommend Mike to all who are interested in purchasing a vehicle, and we look forward to dealing with him on our next purchase.

Jesus Ruiz

Apr 5, 2016

We have been working with Mike Reid for years, he always makes us feel welcome and works above and beyond to give us the BEST deals possible. Thanks for ANOTHER GREAT experience!!

Pam & Don Brant

Apr 4, 2016

We were assisted by Mike Reid in the purchase of a Transit. Our experience was very pleasant. Mike was very helpful. He ensured we were completely comfortable with the van before be left the lot. We have bought many cars before and by far this was the smoothest we have ever experienced.

potts

Apr 3, 2016

I purchased a F250 from Mike Reid. He was very patient, informative, and helpful in choosing the correct vehicle for me. Mike took time to go over every inch of the truck and explained how everything worked. He was very professional and polite. I appreciate his patience and dedication to his customers. Mike even called me later to see how my ride home went. Mike really cares!

wv F150

Apr 2, 2016

Purchased my 2nd F150 from Doug Taylor. Couldn't have asked for a better salesman. Doug went above and beyond to make this happen. Doug is very professional and takes great pride to make sure we had the truck I wanted and met my needs.

deb5

Mar 30, 2016

We just bought a new 2016 Ford Edge from Mike Reid at Hagerstown Ford. Mike took the time to locate exactly what we wanted and we picked it up the next day. This is not our first purchase nor will it be our last. Mike is the guy to go to make it happen, we so appreciate his exceptional service. The day we picked up the vehicle, Mike patiently showed us everything about the vehicle, from the dash board touch screen to the automated hatch, it was extensive! We highly recommend Mike Reid and Hagerstown Ford.

Gil and Linda

Mar 25, 2016

Quite impressed with Doug Taylor as a sales consultant. He proved knowledgeable and honestly proud of his product. A very congenial and likable personality as I have found to be generally the rule at Hagerstown Ford. My last new Ford , 2005, was purchased at this dealership and I know I can be assured of a more than satisfactory service experience going forward. Thanks Doug and the rest of the crew at Hagerstown Ford.

Allen1320

Mar 21, 2016

This was my first ever car buy and it was a smooth and fast process and the service was spectacular. 10/10 would recommend to anyone

Dodge199

Mar 21, 2016

This was my first car I have ever bought and Mike Reid worked with me on everything and I won't go anywhere eles to buy a car or truck Iam a customer for life

Kclarkesq

Mar 14, 2016

This is my second dealing with Hagerstown Ford and it was just as outstanding as the first. Doug Taylor was awesome to work with and made sure I got the deal I came for!

kennysharer

Mar 14, 2016

Was the best sales experience i have ever had. Very friendly and professional staff. Cared alot about what exactly i was looking for and wanted . Have purchased 3 vehicle's to date and will continue to purchase in the future.

rlb5548

Mar 11, 2016

Mike Reid was relentless in trying to correct an issue we had. Always calm and courteous.. Mike Branson made the finance part quick and easy.

GuyinWV

Feb 25, 2016

I needed help to get out of a car situation that just wasn't working for me. Mike took the time to understand my issues, helped me find a way to get it corrected and not only got me out of a bad situation, he got me into a little hot rod. I don't usually use superlatives in on-line reviews, but if I did, Mike would be one of the few times. I really want to thank you Mike. Oh... What the heck... Mike is really a great man to work with. Overall an exceptionally great experience.

tim.keenan.us

Feb 22, 2016

Great service and no pressure. Questions answered promptly and fully. Felt very comfortable working with Mike Reid to get the truck I was looking for. Also enjoyed the time spent with Mike Branson in setting up the financing.

Acasey

Feb 15, 2016

Excellent service. From the first minute the sale was all about what I was looking for not how much they could make off me. The sales man Doug Taylor was extremely knowledgeable and made sure I knew about all the extra features of my future vehicle. He answered each and every question and more. He helped through the whole experience and helped take us on a test drive in the area to push the vehicle to the limits and really get a good idea of how it worked. The vehicle itself, I couldnt be more thrilled. It is a definite upgrade than what I'm used to with the added features, certified preowned with it's extended warranties, simply amazing! I LOVE IT!! Thank you so much Doug Taylor, for continuing to provide great service to me even after the ink is dry, you made this experience enjoyable, which I never thought was possible. I will definitely be returning to Doug and Hagerstown ford for future vehicle purchases.

Robbyhh

Feb 12, 2016

I called Mike Reid at commercial truck sales . I told him what I needed and my buget .he called me back in less than 30 min. He had me in a New F250 that day ! Before I called Hagerstown Ford , I went to almost every dealer in Frederick and was very disapointed in all of them . There service was poor ( Frederick Ford also ) and very lax . Mike was awsume !

Hagerstown

Feb 9, 2016

Our sales representative Mike Reid went over and above to make the sale of our new truck very easy and stress free. We were in and out of the dealership in NO time and he was very helpful with showing us all the amenities that our new truck has to offer ! Excellent customer service !!!

Ron

Feb 9, 2016

Mike Reid has been very helpful to me and my Business. He is a patient and supportive Sales Rep. who has provided me with his valuable time and experience. I was not sure what I was able to afford and needed to replace an older company vehicle, Mike worked with me on multiple prices on several different vehicles and we were able to narrow it down to one truck. I am thoroughly satisfied with his assistance and my purchase. Would highly recommend Hagerstown Ford and Mike Reid. Ron Cheeks

allpower

Jan 20, 2016

Broken down along the road a long way from home and the service department went beyond the call of duty in every way to help me out and get me back on the road. These guys are the best! Totally professional and very personable. Thanks Jay and Tim for unbelievable service and help to a guy you've never seen before.

aircop1961

Jan 6, 2016

I was in the market for a 2015 Transit Connect and contacted four different Ford dealers. Not only did Hagerstown Ford provide the best price, it was a smooth experience purchasing my vehicle from Mike Reid and financing it through Mike Branson. All-around Grade A transaction!

Paving123

Dec 18, 2015

Excellent job Mike Reid, my son and I traded two GMC pick up trucks , we decided Jennings GMC wasn't giving us the service we needed for our pick ups and our fleet. We set down with Mike and he explained how Hagerstown ford could meet our expectations so far it's been seamless our pick up trucks that he ordered a specially for Us came in just in time and exactly how we ordered them we are looking forward to trade the rest of our fleet in the coming years once again thank you Mike Reid excellent job sincerely Rafferty paving

Babypie67

Dec 16, 2015

I purchased my 2016 Fusion in September, Ryan Harbaugh is my salesman. He has gone above and beyond his responsibilities as a salesman. He has contacted me monthly to ask if I have any questions or concerns about my new car. It is because of him that my decision was made to buy my vehicle from your dealership ... He's an awesome salesman and I recommend him to everyone that I know when they talk of buying a new vehicle !

Charles Cartee

Dec 13, 2015

I'd been looking for a new f-150 for some time. I was not having any luck at the frederick motor company in MD. SO i CALLED MIKE REID AT HAGERSTOWN FORD at 9am on a sat. I said Mike i want to buy a new truck he asked me what i wanted i told him. He said let me do some work I'll call u back with in an hour he called and said i found u a truck 8 hrs. later i owned a new truck. Mike was very knowledgeable in every step of the process. THANKS MIKE REID. If your in the market for a new truck call hagerstown ford and ask for Mike Reid you won't regret it

Tom755

Dec 9, 2015

If you need a new vehicle, for private or commercial use, and don't talk to Chuck Wade you are making a huge mistake! Outstanding customer service, extensive product knowledge and understanding of customer requirements make Chuck the most professional vehicle salesperson in the Tri state region

matt

Dec 5, 2015

Very professional, knowledgeable, competent people that I worked with. I bought a new truck at a fair price. There was no push to get anything different than what I was looking for snd they had a good selection.

Robin and Skyra

Dec 2, 2015

Our salesman, Julian, made our car buying experience duty free. He answered every question honestly and accurately. There were no surprises with pricing. Julian did not treat us like common customers, but more like friends. There was no pressure to buy something we were not comfortable with. His knowledge of the Ford product is superb. Julian's enthusiasm was contagious as he explained all of the accessories included in the Ford Explorer we purchased! He continually met our changing needs introducing other vehicles until we were positive that the Explorer was the vehicle we loved. He never grew weary with our changing demands!! Julian clearly enjoys the people aspect of his career with Hagerstown Ford. It is our good fortune to have met him and to have been a part of his excellent service. Hagerstown Ford, you have yourself a true winner with Julian!

KimDixon1000

Nov 21, 2015

I was quite impressed at knowledgeable Mike Reid was regarding the Escape. I learned lots, and we even taught him a couple of extra things about the car.

D-Charmaine

Nov 12, 2015

Buying my car was very pleasant and fun... entirely due to my salesman, Doug Taylor. He was awesome. Very informative and courteous. He made the time with him fun and stress free, I would highly recommend anyone to go see Doug if you are looking for an enjoyable car buying experience.

kwaugh

Nov 5, 2015

Mike Reid was exceptionally responsive to our requests; he kept his appointments with us, and got our van outfitted and delivered quickly. We are very pleased, and will be calling Mike again should we choose to purchase another van.

jbchapman

Oct 29, 2015

My wife and I have dealt with Mike Reid since buying her first car in 2004. We have since then bought another car from Mike. Saturday Oct 24 I was in need of a car myself. I called Mike and he immediately jumped to help me with my needs. He was able to get my payments where I needed them and was able to put me in the car that day. Mike has always treated my family as one of his. I will continue to do business with Hagerstown Ford because of the warm welcome Mike always gives. He always goes above and beyond to make his customers feel important.

amochoa59

Oct 26, 2015

Mike Reid was extremely helpful. I feel like he cared about my opinion and really worked to get me the car I loved. I would definitely recommend this dealership due to my experience. Eric Royer also enhanced my experience and was extremely helpful.

jmbajb

Oct 26, 2015

We are on our 3rd purchase from Mike Reid. He knows what we want, finds it, and it is painless and quick. Good man, consistent, reliable and trustworthy..Mike Branson was very personable and he was detail oriented. Gave us some good financial tips too!!

Won't be back

Oct 26, 2015

My F 150 cruise control was not working and my sunroof needed repaired. I was told the cruise control worked fine and maybe I didn't know how to use it. (It didn't work so I doubt was even checked) It would cost $1500 for the complete sunroof unit after they removed it. They said the part could not be ordered seperately and they wouldn't be able to put the old unit back in. After a call to another dealer a $500 option was a no brainer. They were able to put the old unit back in after a less than impressive phone call and visit with Mr. Tim Rowe. He mentioned several times my complaints would not hold up in court yet I never mentioned taking them to court only that he was rude on a voice message. I will continue to drive Fords but Mr. Rowe's dept will never work on it!

McNeal Raymond73

Oct 22, 2015

This visit has brought me with success again in finding the right vehicle for my needs with the budget that I have. In meeting with Mike Reid in 2007 to purchase a new commercial truck my expectations of a dealership and a salesman where exceeded. Since that time Mike has helped me with a SUV for my family,a small car for work and now a 4x4 truck. In each case I had a unique situation to tackle and it was no problem. Thanks Mike.

FFTimberwolf

Oct 18, 2015

I had seen a Ford Focus on Hagerstown Ford's website that I was interested in. Had my credit run online, went in the next morning to get it. Douglas Taylor was perfectly professional, patient, and helpful. After a test drive, Douglas addressed all of my concerns. Unlike previous car purchase experiences else where, Hagerstown Ford actually sells cars and doesnt just want to look at them on their lot. They worked with me and my budget, we came to an agreement the first time, no strong arm tactics, and I didnt have to leave and come back (or just walk out). I dont think it gets any easier than that. Peter Christensen made taking my money....fairly painless. tl;dr: Positive experience, smooth process, good, friendly folk.

Carly

Oct 17, 2015

Mike Reid was an excellent salesperson. He was very knowledgeable, patient and was an excellent listener. He went over every option the vehicle offered. He took the time to show me how everything in the car is operated. He answered all my questions. He was very professional. He made my experience at Hagerstown Ford a five out of five stars. I would definitely recommend Mike Reid at Hagerstown Ford to my family and friends. It was a pleasure to buy a car from Hagerstown Ford. Also, I really liked that Ford gives college students $500 off their vehicle, it was another reason I decided to purchase a Ford.

Mercenary9312

Oct 16, 2015

I went online to figure out what kind of car I wanted. Determined I wanted a Ford Focus. Almost immediately I started getting calls from various sales people. Sometimes receiving 10 phone calls from the SAME dealership per day! Hagerstown called me once and respected my decision to wait until I was ready to buy. From the time they called me until today they never called me again, unlike other dealerships who won't leave me alone. When I was ready to buy I decided to head to Hagerstown Ford because they showed me more respect. First person I ran into was James. Very calm and easy to communicate with. Didn't once feel as if I was overwhelmed. James actually made car buying a fun and enjoyable experience! I Highly recommend him. There were a few other salesmen who were around that I casually talked to. All of whom were very respectful.

denise

Oct 15, 2015

Mike Reid was extremely helpful and patient in helping me decide on the best truck for my needs, while also meeting & exceeding my many expectations throughout this process. His knowledge of these Super Duty trucks (past & present) was comforting and honest, which ultimately gave Ford and Mike the sale. I appreciate every aspect of how he handled everything.

TOM

Oct 12, 2015

Great attention from salesman James and John and also Cheyenne Love. All where very knowledgeable and courteous. Very respectful. I feel the salesman went a step further to put us in the new Explorer. Thanks

Jeff150

Oct 9, 2015

My salesman Mike Reid was very helpful during the whole process of ordering and then receiving of my new F150. I highly recommend Mike at Hagerstown Ford if you are shopping for new vehicle. He is very knowledgeable and a super nice person .

f350

Sep 22, 2015

My salesman Mike Reid went over and beyond trying to find me a f350 that I wanted especially the Color That I wanted.. My experience was both very Professional and Helpful.

Joe-304

Sep 10, 2015

Mike Reid provide top rate customer service from start to finish! The whole Team was outgoing and very helpful with the purchase of my car.

needfulta

Sep 7, 2015

BOTH FINANCE AND SALES WERE VERY HELPFUL AND PROFESSIONAL HAVE DEALT WITH DEALERSHIP IN THE PAST AND WOULD SO AGAIN!!!!! all of the staff went over and above standard of eccellence

gbonfili

Sep 6, 2015

Very food experience, salesman was very knowledgeable. He new everything about the vehicle. Felt AI was treated very fare, and got a good deal. Also, the financing team was very helpful in explaining all the options and the belt way to go.I would recommend my salesman to anyone looking to but a truck.

danman84

Aug 22, 2015

I arrived at the dealership at roughly before 1pm and was home with my new vehicle by 3:30pm, Quickest and most stress free vehicle purchase i have ever made. I had done a lot of online vehicle searching prior to going into visit. I knew exactly what vehicle i wanted to look at. A 2008 with only 28,000 miles... a rare find indeed! Paid close to 10,000 for an almost new vehicle mileage wise, and the car was very well taken care of by only one owner. Was provided with ample information about the vehicle via a carfax report, and the finance dept. was willing to work with me to meet my needs as a buyer. Overall I thought it was an incredibly smooth and easy purchase. My loan was processed with a local credit union and I got a very reasonable APR of 7% with $2000 down and a 670 credit score. Would have given another star on the rating if the dealership offered more buyer incentives, many local competitors offer free lifetime oil changes or at least a handful and I was only offered one free oil change. Also, they quickly detailed the vehicle for me and I found large globs a wax on the bumpers when I got the vehicle home, and some small scratches in the hood that could have easily been removed prior to sale..

stacy alt

Aug 22, 2015

The selection, price, and customer service at Hagerstown Ford is exceptional. The people who work there care about their customers and make you feel like you are their number one priority. When I'm ready to buy again, I will not need to look anywhere else.

Shirdyl65

Aug 19, 2015

Our family is all Ford! We have purchased 5 vehicles from Hagerstown Ford and would not go to any other dealer in the area! I have never had a bad experience with anyone at Ford. Every person from James to Smittie to Mike have been friendly and very helpful! I would recommend everyone to purchase from Hagerstown Ford!

LeannD

Aug 17, 2015

Wonderful experience at Hagerstown Ford. I would definitely recommend anyone to come here, Great Sales Department, and Finance Department. Will for sure go back in the future to purchase a vehicle. They were the friendliest people to work with and stayed WELL past closing to get us home in a new vehicle.

richieb33

Aug 11, 2015

Mike was extremely patient and answered anything I threw at him. He listened to my requests and helped get the deal done how I wanted. I was never pressured into anything that I didn't want which made the process quick and easy. Mike's professional service and relaxed attitude make it easy for me to recommend him along with Hagerstown Ford.

ilovebutters

Aug 2, 2015

Having lived in Hagerstown for about 17 years I have always heard terrible stories of this dealership. Yesterday I stopped to look at the Escape and had a fabulous experience. Sales team was great and worked extra hard to get me a great deal. My advice to others check them out, nothing I had been told was true about this dealership. Will definitely go back ! Great customer service guys and gals!

Roberrt Zeigler

Aug 1, 2015

I have been dealing with Mike Reid at Hagerstown Ford for all my automobiles for years. Mike always listens and gives me the best and fairest deals. He spends as much time as needed to make me comfortable and happy with my purchases. He always goes the extra mile and this means so much to me. Not only can I say he is an awesome salesman but also a friend

GCookIII

Jul 25, 2015

Doug was very personable and professional. Doug walked me through the whole process and was very knowledgeable about the vehicle I purchased. Hagerstown Ford gave me the best trade in value. Would Highly Recommend Hagerstown Ford!

Billy B

Jul 18, 2015

I bought a 2015 f250 from you. It was missing a hub cap. I was told I got a good deal and they would not help me. I was there from 10 till 1 for a cash deal and they didn't even wash the truck. I will never go there again. After they get 35,000 dollars it's ok to screw your paying customer. Not happy. I would like to say as of July 21st, I have received my hub cap in the mail. Thank you for taking care of the problem.

Satisfied Customers

Jul 18, 2015

This was our second purchase from Mike Reed at Hagerstown Ford. With our first purchase Mike went out of his way to help us stay within our budget and still drive home our "Dream Car." It was equipped with everything we had on our wish list down to our chosen color. For this sale, Mike again gave us an incredible deal on our brand new F 350 Truck. His was by far the best price in the area (we checked) and his absolute attention to every detail of the sale and friendly sincere attitude with us would be hard to beat anywhere! We would definitely recommend Mike Reed and Hagerstown Ford Dealership for your next vehicle purchase.

awest32

Jul 11, 2015

Amazing sales experience for our brand new ford fiesta. Highly recommend everyone on this sales team and the staff. Very friendly and super easy process.

Mrvolquez1

Jul 11, 2015

There was great service. I looked at a couple of cars and ending up leaving happy! Hagerstown Ford really works with you. I was 19 years old working at a grocery store, and Doug was able to make the deal not only follow through, but affordable for me as well! Awesome employee. I just wanted to look at a couple of different cars. Never in a million years did think i was going to drive home in a new one! Great dealership! Thanks Doug!

fordlover

Jul 8, 2015

We ordered a 2015 Expedition EL. I wanted a certain color and style. There were no vehicles anywhere in the area to match what we wanted. Mike Reid, was more than helpful in ordering us what we wanted. The test drive was very helpful, and I even kept it overnight to see how I liked driving it. The process was very smooth and easy. We ordered exactly what we wanted. It came in on time and delivery of the vehicle was great too. Mike was great to work with and we would buy another vehicle from him again.

ajdflaj

Jul 3, 2015

We had a good experience with the sales person and with the dealership. Everything seemed to go well and was very smooth. We got what we wanted and needed.

Ashley0321

Jun 29, 2015

Very good dealership to deal with , they really work with you & try to compermize with you ,also loved that the salesman i was working with knew i was on a very tight schedule so he hand deliver the paper to my co signer at our house so she could sign them !

cullang

Jun 29, 2015

I bought my first car (2016 Ford Fusion) from Jack Harris and enjoyed my experience. I didn't know everything about the process, but Jack helped explain things and was willing to work with the price for me to get me a good deal. He was very knowledgeable about the cars on the lot and knew all the accessories that the cars had.Thank You!

shoey1553

Jun 20, 2015

I've bought 3 Escapes from this dealership. 2 were from Jack Harris. I like the friendly, no pressure atmosphere this dealership offers. Jack took the time to explain all the features of the new escape. He even set my phone up to sync with my new car. I'm very pleased with the service I have received with Jack. I look forward with dealing with him in the future.

Joe Weldon Spring Mo.

Jun 14, 2015

I contacted Mike Reid after finding the Cab & Chassis truck I found on the website. I live about 35 miles west of St. Louis, Mo. we worked out a great deal over the phone and E-Mail and i flew there and had a great experience and purchases the vehicle. Mike was very responsive to all my questions and accommodations. Thank You JoeWeldon Spring Mo.

pjar3030

Jun 14, 2015

I just wanted to say that Tex Miller did a outstanding job selling me my new Ford . He met me on the lot with a big smile and a happy hello. This is the kind of customer service that should happen everywhere. This dealership sure be very proud to have a salesman like Tex. Also wanted to say that Mike in finance was great and very friendly. I would rate the service 5 stars ! Thanks again for all your help. Paula Ruth

BLK2012TOP

Jun 9, 2015

Our salesman Mike Reid took the time to explain details on the truck we picked out and gave us our time we needed to make a decision. We were pleased with how the sale went.

ManateeLover24

Jun 8, 2015

I went to Hagerstown Ford after seeing a used vehicle online that was listed for $14,000. I even called the dealership and spoke to a salesman who confirmed that the vehicle was $14,000 and who wrote it down on a peice of paper for a fellow sales man for when I came in. After a test drive and reviewing the car facts, I agreed to buy the vehicle. When the sale man I was working with came back with the paperwork, my grand total was over $18,000!! He was trying to sell me the same vehicle that I saw listed online for $14,000 for $17,000!! When I told him that I saw the car listed online for $14,000 he argued with me saying that there was no way that their dealership would list that car for that low. He then pulled the car up on the dealerships website and it was listed for $17,000. Luckily I still had the screen shots on my phone that showed the car was listed for $14,000. The only explanation he had was that someone must have had made a mistake and that they would not sell me the car for the original listed price. We argued wit the manager who finally told us that "this is not walmart, we cannot lower our prices on demand". Even though it was thier mistake!! I feel taken advantage of and disrespected.

Bev & Dick

May 30, 2015

Hubby and I were checking out the new F150 King Ranch Trucks and met up with Jack on the lot. Jack sure know his stuff! We have never had a salesman explain the details of the trucks operation the way Jack can. He also has a great personality and we highly recommend anyone looking for a Ford to see Jack. You will not be disappointed. We bought the truck because we were never pressured into buying it and we also just love it. Go Jack!

Bridg74

May 27, 2015

My salesman Jack was awesome. Made sure I knew all my options and explained everything in detail. Jack was very knowledgeable when it came to explaining details and functions of the cars I looked at. I would definitely recommend Jack to any friends looking to buy a new/used vehicle.

The Krause Family

May 21, 2015

We have bought several vehicles from Hagerstown Ford and Jack Harris. Jack is TOP NOTCH when it comes to vehicle knowledge, professionalism, kindness, and all the time in the world to make sure you are happy with the sale. Truly a wonderful asset to Hagerstown Ford. Which is again the main reason we purchased another vehicle from Hagerstown Ford recently.Jack always take the time to explain everything in detail whether you have 3 questions, or 20 questions. He honestly wants to be of help in any manner. And he also really takes the time to show everything that Hagerstown Ford has to offer as well as everything your vehicle can offer you as a customer and car owner. What other salesperson takes the time to write out all his information and contact numbers in the front of our vehicle sales book? Jack does. It is just one of the little things that Jack does that puts him ahead of the rest! And he is a credible, outstanding member of the community- that speaks volumes to us.We have always been satified with the Service Department as well. And the owner, Mr. Kelly really does appreciate our business and is a very honest individual who stands behind his entire facility. On our most recent purchase, Cheyenne in the finance department was very kind and helpful.We are a Ford family, and will continue to be with Saleperson Jack Harris along 'for the ride'.Tom and Janet KrausePennsylvania

30 Tudor

May 19, 2015

The team was excellent on the day of my visit. This was my second time purchasing from the dealership. They gave me a fair price on my trade which was originally purchased 5 years ago form the same dealership.

spicy123

May 17, 2015

This dealership offered me X for my trade and X for the sale of a new mustang. I took the paper work home. Adviced I felt they were a little low on trade offer, visited other local Ford dealerships (highest at Keyston Ford). When I went back to Hagerstown Ford, I showed them their competitors offer on a similar vehicle (I really wanted this particular one). "Smitte" and Tim the sales managers became very rude and said they wouldn't even honor that offer as it yesterday was their last day for that promotion. He was very rude and why put it in writing for me to think about and then not honor your numbers. Don't trust them! Spend the extra 20 mins and drive to Keystone Ford where you will be treated fairly and receive a better deal.

otoemoto

May 15, 2015

Owning a business, i purchase a vehicle or two per year. I had been going to a competing dealer, but after my first meeting with Mike Reid, he was very easy to deal with. He had all the answers to my questions, showed the patience needed until i decided what i wanted then went right to work to make it happen. I will be back to see Mike for all my future purchases. Cheyenne was wonderful in the finance dept as well. Total positive experience!

Tmccormick

May 1, 2015

Mike Reid has done over and beyond his duties to make sure that we're always satisfied! We have dealt with Mike many, many times, and will continue to always call on him. Great job!

kmreckkey

Apr 27, 2015

Friday, 4/24, my husband and I went to Hagerstown Ford to "look" at a new car. We met Jack Harris in the parking lot and instantly felt like we were going to be taken great care of. He was an absolute joy to work with - very detail oriented, professional, and knowledgeable about the vehicle we were looking at. Saturday, 4/25, we wrapped up the deal. He took his time and had much patience while trying to juggle us as well as another couple also purchasing that day. Hagerstown Ford, as well as Jack Harris, have definite repeat customers!! Thank you!!

crist,13

Apr 22, 2015

Mike Reid was the best person to work with. I have dealt with many in the past, and he rated the most efficient and professional person ever dealt with. He worked with me to get the best deal, and answered all my questions. He showed me how all the gadgets worked in the car and helped set up a lot of the items. He made me feel like I knew him for a long time, and went way beyond the normal customer service I have normally received in past experiences with other dealerships. If you are looking to buy a new or used vehicle Mike Reid certainly the person to talk to. I am looking forward to having a long business relationship with Hagerstown Ford. Thank you so much and I will highly recommend Hagerstown Ford and Mike Reid.

TArnold

Apr 22, 2015

We just bought a F-150 and Mike Reid made that process quick and painless! We've had poor customer service experiences in the past but this one was great. The negotiations weren't strung out with ridiculous tactics and we were able to pretty quickly settle on reasonable purchase price and trade-in.I would highly recommend Hagerstown Ford and Mike Reid as your salesman!

msedlin

Apr 21, 2015

Mike Reid went above and beyond to make my deal happen.Very pleasant to work with and very knowledgeable.Very thorough when explaining the features of the new truck.Mike Branson was a pleasure to work with as well, he had all the paperwork in order and did an excellent job in explaining all the documents.This is by far the most pleasant vehicle experience I have ever had.I would highly recommend Hagerstown Ford.

Linda C

Apr 20, 2015

Very friendly. They worked with me over the phone so the pricing was not a surprise when I arrived. The salesperson (Tim) was very informative and friendly.

Cubbish715

Apr 18, 2015

Very nice and helped me buy my new mustang! They put my new tags on and even washed my car! They worked with the monthly price I wanted!

klholland59

Apr 17, 2015

I put in an application online and was contacted VERY quickly to get some more information. I was then contacted again very quickly and invited in to pick out a vehicle and was told they could get me financing. I went in and found a car that I like and they already had my information and I drove home in my new car! I love my car and I'm loving Hagerstown Ford and their employees!

foster32211

Apr 15, 2015

To anyone thinking about purchasing a new or used vehichle I highly recomend that you see Jack Harris. A very professional man who is about the customer and will make sure you leave that lot in a vehicle you are happy with. You will be happy with his service just go to him and see for yourself he'll take care of you for sure!

Chick07

Apr 7, 2015

Our salesman didn't hesitate to go above and beyond to make us happy customers. We left the lot feeling confident in our new ride, And we love it. This is our second vehicle we bought from Jack Harris, and we will keep comin back to see him. Thank you all :)

thorStang

Apr 5, 2015

Mike had all the helpful Consumer Information needed along with many hassle free quotes until we could find the best deal for Ford and me, the over all service was excellent with out any pressure, Hag. Ford has a great innovatory and now well see how good service centers will be?

DebbieDarlington

Apr 2, 2015

I just would like to say I had one of my best experience purchasing my 2015 Ford Fusion from Hagerstown Ford. The service level was spectacular!! Jessica McsDonald was very knowledgeable, friendly and very patient with me thru the selection process! I highly recommend Jessica and entire Hagerstown Team for anyone who is thinking about purchasing a new vehicleI also want to make special mention Eric Carper, Chris Smith, Mike Reid and Chris Mason - each of these folks gave me special attention. I felt like a VIP!!!Check out Hagerstown Ford! I promise you will not be disappointed by product or service level

Carol

Mar 21, 2015

We were impressed with the level of respect we recieved. We would recommend hagerstown ford to anyone. We will consider hagerstown Ford for our next purchase

lcapshawbodybyvi

Mar 19, 2015

I had been looking for a car for a while but nothing seemed to really grab me... well nothing within my price range. A friend of mine was looking for a car for his college age son and happened upon a deal with Tim Cobb. He texted me for a couple of hours and convinced me to go over to see Tim at Hagerstown Ford. I was not even thinking of going there anytime soon to look. I went to see Tim - he was a straight forward guy who listened to what I needed both from the car as well as financially. They worked with my husband and I to make it work in whatever way possible. I am very happy with his level of professionalism and friendliness of the staff. We had a great time and left with a smile. In my husband's words "We'll never go anywhere else as far as I'm concerned!" Again, from start to finish the whole dealership was GREAT to work with! I got a 2014 Ford Focus Hatchback red in color! Thank you!

Joe

Mar 17, 2015

As a Fleet Manager of many Ford vehicles, I have dealt with Service Manager Greg Kennedy for years. He is straight forward & fair when dealing with you. His boss Tim Rowe is also a decent guy, coming up with solutions to my vehicle problems. They are not afraid to go the extra mile to help with recall or warranty issues to make it fair on both ends. I would recommend Hagerstown Ford to my own family for sales & service.

Pierre

Mar 14, 2015

I started dealing with tex in 1973 I bought a new ranchero and I have been dealing with tex ever since then. I just bought a new ford edge from tex and he treated me just as good today as he did 42 years ago. Thanks again

Mustang Kali

Mar 2, 2015

This was the first time my husband and I bought a car from Hagerstown Ford, and we had a wonderful experience. Jack Harris was great! He sat in the car with me and explained all the new features that my last car didn't have. I would highly recommend Hagerstown Ford to all my friends and family.

rehjch

Mar 2, 2015

tim cobb went togreat links to find a warm place for my son look at choose to buy his first car .great salesperson wait patently for my son to finally buy thanks so much great job

Billy Martindale

Feb 17, 2015

Repeat customer for my business and personal vehicles - everyone I have come in contact with has been very professional, etc not tricks - car buying made easy!

ponyboy

Feb 15, 2015

We've bought several vehicles from Hagerstown Ford over the years, the last being three years ago, and we've never had any of the typical car dealer complaints with them. We always feel like we got a good price and never feel pressured. Sometimes we buy that day and sometimes we like a night to sleep on it. They are good either way. The last time we purchased, the building was starting to show it's age so we were impressed when we walked into a brand new showroom and it looks like they upgraded all their service facilities as well. We didn't make it back to the used car section but the building looks nice and is a huge improvement over the trailer they used to have. We've bought from both Jack Harris and Tex Miller over the years and both are stand up guys who will make you feel welcome and stand behind any promises. Tex even called me on my birthday! We will continue to be a Ford family and as long as Hagerstown Ford keeps delivering the service they have provided us to date, we don't plan on ever going anywhere else. Keep up the good work.

aritchick

Feb 11, 2015

I went to Hagerstown Ford merely to look at a truck that I had seen on line. I had no intention of buying anything that day and hadn't even taken the dog out before my wife and I left because I truly believed we would be gone half an hour. When we arrived, we could not find the truck and spoke to Tim Cobb who immediately went to find the truck, brought it to the door, and proceeded to explain the features of the vehicle. We went for a test ride and upon our return he ran the numbers, which were satisfactory to me. The rest is history. Everyone at the dealership was friendly and courteous. No one used any high pressure tactics. The vehicle was prepped and clean and waiting for us after all the papers were signed. It was the best experience I have ever had in buying a vehicle.

Railrd9

Feb 11, 2015

Have owned several ford trucks and bought from various dealers. After several bad experiences, locally, I drove 1&1/2 hours to Hagerstown Ford. My experience at Hagerstown Ford is by far my best experience buying a vehicle. I will highly recommend them to my friends. Jody and Marcia were responsive and honest in answering my questions via email and upon arrival Chris Black was friendly, supportive and asked Tex Miller to complete the sale. Tex was very knowledgeable about the vehicle and the latest electronics . Tex made me feel like a trusted friend, helping me buy the truck. Mike Branson in Finance was helpful and explained contract details very well. Chris Black stopped by again to thank us for coming in. Great experience - well worth the drive.

gartnersnake

Feb 9, 2015

I have always had good shopping experiences from the Ford Company. This is the second vehicle that we purchase thru Hagerstown Ford. Tim treated us with respect and professional courtesy, which I much admire since this is not common for sales personnel. If I had to purchase another vehicle, I would definitly go back to Hagerstown Ford.

Daniel

Feb 2, 2015

I went to Hagerstown Ford to purchase a new truck and was directed to Mike Reid. He found a truck with everything I was looking for and had it brought to Hagerstown. He even got the bank that I deal with to give a great rate on financing. When it came to signing all of the paperwork, I couldn't have asked for a more pleasant person than Cheyenne Love to walk me through that process. Overall, I had a great experience and would recommend Hagerstown Ford to others.

hilk

Jan 30, 2015

I found my dream truck on-line thru AutoTrader.com.It happened to be over 128 miles away in Hagerstown, Md.I called the dealer, started off speaking with Marcia in Internet sales to verify the truck was still in stock and find out all of the particulars....Thru my choice, I filled out the on-line credit app and proceeded to move forward by speaking with Kelly from the credit department. Long story short, I took delivery of this great truck a day later with a deal that was very satisfying.My sales rep. Doug did a great job of walking us thru the process and informing me about all of the need to know items on this truck.I really appreciate the combined effort of the entire staff that I dealt with at Hagerstown Ford, and especially appreciate the extra attention to detail received by Doug.

Short17

Jan 29, 2015

This is the second vehicle that I have bought from Hagerstown ford and I am very pleased with the service that I have received. A+ service!

bigken0052

Jan 26, 2015

I just traded my 2010 F150 on a new 2014 F150 at Hagerstown Ford and received a very fair trade-in and got an excellent price on a new 2014 F150 FX4. The buying experience was smooth and trouble free. This my third F150 purchase but my first purchase at Hagerstown Ford. Jack Harris is the most knowledgeable salesman I've worked with and I would definitely recommend Hagerstown Ford and Jack to my friends.

Dodge12

Jan 25, 2015

Very fast in locating the exact truck I was looking for and made it extremely convenient to check out the vehicle. He was willing to work out a good deal that worked for everyone.

Ted Gault

Jan 21, 2015

I would like to thank Tex Miller for his excellent customer service working with me on buying a new vehicle this past weekend. I would highly recommend this dealership to anyone looking to buy or lease a new car or truck.

marysmann

Jan 20, 2015

Tim was excellent. He was efficient and my husband and I were thrilled with our visit to Hagerstown Ford. Without a doubt we would return and we would also request Tim as our sales person. We could not have been happier.

Dan91P

Jan 15, 2015

Jack Harris helped me buy my first new car. He was very friendly and gave me a great deal. He helped me get my loan approved from the bank. Dylan Wagner also helped me during this time. Dylan was professional and very willing to help. I had a great experience at Hagerstown Ford.

Mreid8827

Jan 15, 2015

Great experience working with jack. I left out of the dealership satisfied. The staff was polite and courteous. Jack explained all features and provided his number for any future questions.

Rachael

Jan 12, 2015

I walked into Hagerstown Ford not knowing what kind of car I wanted, but Tim Cobb met me in the parking lot, asked what he could help me with, I told him what I would like and he was able to help me get a idea of what I wanted. I had gone to another dealership and was not pleased with the service I received. I never once felt at Hagerstown Ford that they were trying to just get a sale but that they were trying to find the best car for my needs and budget. They were extremely friendly and knowledgeable about the cars they are selling. A few days after that first visit, thinking over the different cars Tim told me about, I walked in and walked out a car owner.Thanks Hagerstown Ford and Tim Cobb!!

Barb Hays

Jan 8, 2015

I had a great experience with ford-Hagerstown are salesmen Jack Harris and Alex Gomez went to great lengths to get my car here in a timely manner. This made me very happy and getting a early birthday present was a plus.

Bryan

Jan 6, 2015

Mike Reid did a fantastic job meeting our budget and getting us the right truck. Highly recommend this dealership for the your next new truck or car.

JillyPhilly7

Dec 29, 2014

Everyone was so nice and willing to help me find the correct vehicle for my credit and budget. Thankful for that. Mike Lowe also helped me with the best vehicle for my purpose of driving in the snow. He was very honest and was much of a help. All I can say is that everyone was Perfect!!!!!!!!!!!!!!!

Josh

Dec 22, 2014

I'd recommend this dealership to anyone they worked with my budget and didn't pressure me. Service was fast and friendly and proffesional. They provided good old fashioned customer service

smellott

Dec 20, 2014

My experience was good. Mike was very friendly and most accommodating. I walked in not expecting to walk out with a vehicle. Mike called me on the phone with the good news. Even though I could not afford a brand new car(even though I would have liked one) Mike was able to place me in a beautiful used one. I am very happy with my experience I would and have recommended Hagerstown Ford to others. I love my car!!!!

Josh Tregoning

Dec 16, 2014

they took the time and handled my situation great had a lot of trades they treated me fair and I learned a few things too

vincewaltz

Dec 13, 2014

Timothy Cobb went above and beyond to get us in our Ford Edge. He is very friendly and cares about his job. I absolutely love the Edge! Thank you!!Mrs. Waltz

kimberly.messan

Dec 10, 2014

The salesperson really worked to get me into a car and stayed in my price range. He was very helpful. I would recommend him to anybody.

megen.beallshowe

Dec 10, 2014

Both Jeff Phillips and Mike made the process easy, friendly and unpressured. The spoke to us like we were friends and made us feel very comfortable.

kemoore01

Dec 8, 2014

We have been dealing with Hagerstown Ford and Tex Miller for more years than I can remember, Tex always seems eager to go the extra mile to make it a pleasurable experience.

JohnlGoshorn60

Dec 6, 2014

Doug provided outstanding customer service to my wife and I on our purchase of 2014 F150 Ford Lariat. Chris Mason was excellent to deal with.

Umm Pa Pa

Dec 6, 2014

Was satisfied with treatment and overall experience. Salesperson tried hard to meet my requests and for that I am appreciative. Office staff friendly and helpful.

sarahauthconway

Dec 5, 2014

Jeff was very knowledgeable about the car and able to answer any questions that I had. He wasvery friendly and a pleasure to work with.

Tosa1

Dec 4, 2014

Contacted Hagerstown Ford about a new vehicle and were put in touch with Doug Taylor. From the beginning he listened to what our needs and wants were, never pushing us to buy something we didn't want. Great Experience!

kereid

Dec 3, 2014

We visited Hagerstown Ford just to look at a vehicle, not being sure about a purchase right now.The salesman was great and not pushy. Everyone was pleasant and helpful. We did buy the car and are very, very pleased with the dealership. The salesman answered our questions and even helped with the technology in the car instead of sending us home with a manuel.

BarbaraSine

Nov 30, 2014

The people at the dealership were excellent they even made me coffee. Tim Cobb was a excellent person and is an fantastic and friendly person.

Chuck Richmond

Nov 30, 2014

Chuck took his time to go over everything with me in full detail. Great customer service. Wiill return for next purchase and refer friends and family.

domccain

Nov 30, 2014

I've known Chuck and bought several vehicles from him over 20 years or so.. he is always accomodating and works to assure that satisfaction is achieved....

jtfollins

Nov 30, 2014

Stopped in from DC on a business run. Salesman Daniel knows a lot about a lot. Professional too. All the other sales people were very friendly and made me feel welcomed.

KOREY LOCKHART

Nov 30, 2014

Chuck Wade and Mike Reid both made my Experience at Hagerstown Ford very comforting. Theservice I received was second to none. Their knowledge of the products and programs available are what made me drive form Winchester Virginia.

LindaE63

Nov 30, 2014

Chuck Wade provided excellent service to me while I purchased my Ford F150 in Hagerstown recently. He worked with me to find the right make and model and made sure to not pressure me into anything I wasnt certain about. The friendly service will definitely keep me coming back. Thanks again!

MarkWyde840

Nov 30, 2014

I walked into Hagerstown ford not looking to buy anything and ultimately didn't. I must say that the service was great though. I don't normally like going car shopping because sales people can be rude and pushy at times but Dan answered all my questions and didn't pressure me to buy anything. He's young and has a great head on his shoulders. When I do decide to buy I'll go to him. Overall, great experience.

Matthew Jordan

Nov 30, 2014

I have purchased both personal and business vehicles from this dealer and have had good experiences on each occasion. I have recommended Hagerstown Ford to many friends and family.

tiffanyat

Nov 30, 2014

We had an overall great experience with the purchase of our new 2015 Ford Fusion, We told Nathan what we wanted and he made sure we got it! Thanks again!

Alliemullenix

Nov 29, 2014

Hagerstown Ford is by far the best car dealer I have ever worked with. Friendly staff and very efficient. Brandon Stride was very professional and got us the car we wanted for a great deal.

arinbill

Nov 29, 2014

I was pleasantly surprised how well my visit went. I didn't feel any pressure what so ever. All the people that I dealt with were very knowledgeable and helpful.

Bcorn90

Nov 29, 2014

I'm car shopping in the area. I went to Hagerstown Ford to look around and Brandon Stride was very helpful and courteous. He was very knowlegabe and not pushy

brianjames

Nov 29, 2014

Kelly tress is amazing! She sold me my 13 ford f-150 and an 02 honda civic. She is the coolest girl in the world!!! I will buy all my cars from her :)

Brittinee95

Nov 29, 2014

I just bought a 2011 ford focus from here from Dave Socks and he was really nice and friendly and I recommend coming here and getting a car from him.

carissashade

Nov 29, 2014

Kelly your awesome! Great service!! Very happy !!!god job !! Your an amazing employee and you help me out a lot with my sale and trying to find exactly what was right for me , thank you and keep up the good work !!

Christine126

Nov 29, 2014

Everyone was very friendly and helpful. The dealership was very clean and organized. My salesman was outstanding as well as the person who assisted him. I will definitely recommend my friends and family go to Hagerstown Ford.

davemangold

Nov 29, 2014

Buying our new Explorer Sport could not have gone any better. We were treated professionally, fairly and friendly with no games. This is how buying a car should be.

Djames2

Nov 29, 2014

This was the first time I had a good experience buying a car. Most of the time the salespeople are so pushy. Kelly was great. Very friendly and she knew her stuff. She made it a fun experience!I would definitely recommend this to my friends. My new F-150 is awesome!

dperson52

Nov 29, 2014

Brandon was a great salesperson. I just love my new Focus. Thanks Hagerstown Ford! I will recomend you to all my friends. This thing doesnt think I have enuf words. Crazy. Butvivlove my car.

fisherman87

Nov 29, 2014

Hagerstown Ford is by far the best dealership I have been to in 10 years. The staff is well dressed and educated and very informative. Wepurchased a car from Jaren and it was quick and painless.

Fordboy1994

Nov 29, 2014

Jaren was amazing! The process of buying a car has never been easier. I found the perfect car at a great price. We were in and out of the dealership amazingly fast. This was a great experience. Will send my friends for sure.

FordFanatic1234

Nov 29, 2014

Kelly Tress was very knowledgeable on the focus. When I am ready to purchase my next ford focus I will be coming in here again to do business with her. Thanks again Kelly!!!

fredefry1

Nov 29, 2014

Very good experience the salesman "Nathan Mondragon" greeted me as soon as I exited my vehicle with a very friendly greeting.. He showed a lot of patience I pay attention to fine details and he went over the F150 with a fine tooth comb.. I was very impressed with his professionalismSatisfied Customer!!Fred Yonker

jackie.vines.56

Nov 29, 2014

I buy all of my vehicles from Hagerstown Ford and I have done so since I had moved into the Hagerstown, MD area. I also do all of my service there. I can trust them to get the job done right and to look out for my best interest. I have a great salesman, Jack Harris. He is very knowledgeable and helps me to achieve my goals whenever I have been ready to purchase a new vehicle. I would recommend Jack Harris and Hagerstown Ford to anyone interested in buying a new car from a dealership (salesman) they can trust. Mike Branson was very helpful as well in making sure I got that extra added protection that I wanted (but thought I couldn't afford at this time). I will continue to give Hagerstown Ford my business, as they are a dealership that I have come to trust.

julesarg1

Nov 29, 2014

We purchased a new Ford Fusion from Kelly. She was very nice to work with. Answered all of our questions, and made me feel very comfortable with our purchase

karen.near.3

Nov 29, 2014

It has been 9 years since I have committed to a car payment, I was a bit nervous. A huge prayer went up and God sent me to The Ford dealership where Tim Cobb was waiting for me. Tim made it an easy and relaxing experience. Hey, Cheyenne in financing was great also!!! Petunia ( I name my cars) and I are ready for a road trip to Roanoke. Could not be happier, or more pleased with the total experience. Jody, I didn't get to meet you, but I appreciate you email info.

kbobmo

Nov 29, 2014

When my Wife and I decide, I am going to call Tim Cobb because I know he will help us and get us on the road with no hassle just like he did today with our new truck purchase. Thanks Tim! Great job!

maggie-antique

Nov 29, 2014

Lifetime Ford owners having purchased at various dealerships in previous years, we began purchasing at Hagerstown Ford 5 years ago, have purchased 3 Explorers there.

Maremaremare

Nov 29, 2014

Great sales guy, knows about cars, and told me what I should buy, should be the sales guy of the year, no one else came out to see me on the lot

met1027

Nov 29, 2014

I was very happy with the service I received from Dave Socks, Cheyenne Love and the rest of the staff! I had gone to other dealerships before coming to Hagerstown Ford, which was suggested to me by a friend at work. The other dealerships lowballed me on my car to trade, and were not nearly as patient as Dave Socks, and Cheyenne. Dave was able to get me a little better deal on my trade in, he listened to my sob story, and helped me find a car that fit for me. He understood I needed something for winter, that got better gas mileage than my little sports car. He was kind and very thorough. He didn't sound like a car salesman, he was very personable and made me feel comfortable buying a new car. I also forgot my CD visor in my previous car, and he pulled it out of the car and held it till I came back to get it. Cheyenne was wonderful as well. She did an awesome job finding me a much better rate than what I previously had and even a few days later she called me back to tell me I had an even better rate! I went from almost 11% to about 3.5%. Dave and Cheyenne were awesome and I would HIGHLY recommend Dave to anyone to find the best deal on a car, and Cheyenne to help find the best rates!

MommyBrit1980

Nov 29, 2014

Chuck did a great job of listening to my needs, and budget, and finding the perfect truck for hauling equipment on my farm with. Obviously a family man and was really nice to my kids, made them feel like they were picking the truck out themselves.

nana1482

Nov 29, 2014

We bought a vehicle from a man named Jaren at Hagerstown Ford. We got an amazing deal with thousands off. We are very satisfied and couldn't ask for more. Thank you a million.

NathanJames21

Nov 29, 2014

Great job ! Kelly Tress did a fantastic job helping me get my car . My previous car had gotten totaled and Kelly hooked me up with a new one .

paige81564

Nov 29, 2014

Brandon was a very polite professional easy going pleasurable person to work with and buy a car from I would recommend his help to anyone I know buying a car.

paul.hawbakr

Nov 29, 2014

All salesmen were very friendly each time I was there.chuck was always willing to search for the Colors we were interested in.he successfully found what we liked and we are happy with it.

Pcrocks

Nov 29, 2014

Tim Cobb did a great job selling us our car. He was very professional and friendly. It was a smooth transaction from start to finish. We are enjoying our new car!

Purplerocket

Nov 29, 2014

Our whole experience was great! We have purchased from Hagerstown Ford in the past and the last time the sales person was not the greatest. It seems the whole place has changed and a lot of that was the young man Brandon who helped my husband And I. We will be back to purchase from future. Thanks Hagerstown ford for all your help and the fantastic change.

Rmccane

Nov 29, 2014

Came in looking for a car within in my price range and courtney helped me every step of the way! Great service and awesome sales professional! Will refer to family and friends

Tom Connelly

Nov 29, 2014

Chuck Wade always finds us a good deal on a useful truck. If he can't find the right body, he'll help us with the design and then get it fabricated. Chuck makes the whole dealer experience fun and easy.

Tslevin23

Nov 29, 2014

Kelly Tress worked with me at the dealer ship and made everything easy and understandable. It was a great time, and I loved it there. I would not go anywhere else.

APRIL CURRY

Nov 28, 2014

Mike Reid demonstrated TRUE customer service! Made going to a car dealership painless & enjoyable. Would recommend him to everyone looking to purchase a vehicle! THANKS MIKE!

BigRed304

Nov 28, 2014

I would recommend Jaren Connelly for anyone to be helped at hagerstown ford my name is Anthony Wright II I got an 2014 F.250 super duty he worked very hard to get me in that truck I wanted and needed he took the time to come to an agreement. He was very out spoke made sure me and my wife was taking care of

jsummers510

Nov 28, 2014

I bought 2 trucks from this dealership and both times my experience was excellent. Mike Reid was my salesman for both of these trucks. I really like ford trucks and if I would be in the market for another ford truck, I would go back to Mike Reid before anyone else.

marysdaddy

Nov 28, 2014

My wife and I recently purchased a fusion at Hagerstown ford. Kelly was very friendly and well versed on the fusion. Everyone did a fantastic job. We will return for our next new vehicle.

maryw14

Nov 28, 2014

I bought my used car last week at Hagerstown ford. I had a wonderful experience! The salesman, Jeff Phillips, was professional, & easy to talk to. He was able to help me through the car buying process without hassle. I will definitely buy from here again.

rlpalm

Nov 28, 2014

We had special circumstances in obtaining a used vehicle at Hagerstown Ford. Tim Cobb helped in searching for the vehicle that suited our needs and then helped in getting the logistics worked out to get the loan signed sealed and delivered. Many thanks to Tim and the rest of your team there at Hagerstown Ford.

stevietuna

Nov 28, 2014

I am starting a business and needed a truck that could handle the things I need it to do. Hagerstown ford had a good selection of trucks, and the people that helped us where great!

stevietuna1

Nov 28, 2014

Im starting a business and Hagerstown Ford had the truck I needed for the work I will be doing. Thanks to Jeff Phillips and everyone that helped with the process!

tetra

Nov 28, 2014

Chuck Wade was my sales person.He was very professional and curtious.I love my f250.I would recommend Hagerstown ford to all my friends

apr051973

Nov 27, 2014

My husband and I both bought cars from Hagersown Ford on Nov. 15th. I purchased a 2014 Ford Focus and my husband purchased a 2008 Toyota Tundra. Our sales person was Jack Harris. Jack really went out of his way to get us the best deal possible and to provide excellent customer service. I would certainly reccomend Hagerstown Ford and Jack Harris for your car buying needs.C. Simpson

ashley.lasko.5

Nov 27, 2014

Mike was very informative and knowledgable about every vehicle I was intersted in. I was confident with my purchase and that was thanks to Mike.

Dgross53

Nov 27, 2014

Thank you Timmy Cobb for making our car purchase a great one! The service was fantastic and Tim did an excellent job reviewing the vehicle! Thank you hagerstown ford.

dwggross

Nov 27, 2014

Thank you to Brandon for making my car buying experience a smooth one. Brandon was full of great information...was kind and not pushy. I will surely tell my friends about this experience.

eric.miller.54772

Nov 27, 2014

I would recommend Mike Reid for people who want an awesome and respectful salesman. I was amazed by the service I received so happy with my visit..

Greenstrip1

Nov 27, 2014

Thank you Kelly for making the purchase of our vehicle an easy one. Fast friendly service and great pricing! Little to no haggle for sure!

jettsgee

Nov 27, 2014

Thank you Mr Cobb for making our experience a good one! We love our new car. We will be sure to mention your name to all of our friends and family..Thanks again Tim!

tcobb1478

Nov 27, 2014

This dealership is different from all the rest. Everyone I dealt with was extremely helpful and went out of there way to ensure that my buying experience was stress free and enjoyable. Thank you Hagerstown Ford!

Tgross3

Nov 27, 2014

My car buying experience was made very pleasant thanks to the staff at Hagerstown Ford. From start to finish..great job! Our next vehicle will surely come from Hagerstown Ford.

Bozko89

Nov 26, 2014

I bought a vehicle from Jack Harris and the whole process was beyond excellent! He was very knowledgeable about the vehicles and got me a great deal on a brand new car. Thank you very much!

chardman

Nov 26, 2014

Smooth experience with our salesperson Kelly. She is very professional. I will def recommend her to anyone I know looking to buy a Ford. I love my new Explorer Nice looking building also!

ChrisSteelers

Nov 26, 2014

like my truck alot. Got a f150 crew truck that daniel helped get me the right price for and answered all my questions. Hes a good guy and very smart.

dbarr81

Nov 26, 2014

Our company buys a few trucks per year and Chuck is our biggest help when it comes to getting us the correct vehicle.We will be back for future vehiclesDavid

gbuttsgrl

Nov 26, 2014

Christin Ditch is great. Very friendly and made our purchase process a breeze. We now have plenty of space and a reliable vehicle for our family!

Jordan23!

Nov 26, 2014

I was on the lot for all of ten minutes with Kelly before she had me in my used car dream. My well taken care of 2010 altima coupe is everything I could've asked for. Kudos to Kelly and her team that made me one happy customer !

brookesmom1026

Nov 25, 2014

I purchased a 2012 ford explorer a few weeks ago and had Brandon Stride for our salesman. Wow, he was amazing. He knew exactly what fit myself and budget. He is a top notch salesman. U have an invaluable employee at Hagerstown Ford. I WILL purchase a.other vehicle from him in the future.

Builderchick

Nov 25, 2014

Mike Reid made our experience in buying a new car easy with very little stress. Quite pleasurable. He found us a vehicle in a short period of time. We love the car

golfgirllinda

Nov 25, 2014

I bought a 2015 Ford Escape from Hagerstown Ford. Our salesman Mike Lowe was very helpful. He spent several hours with us selecting the right Escape. We told him what we needed and he made it happen! I strongly recommend Mike Lowe and Hagerstown Ford.

Jeffhovis

Nov 25, 2014

I bought a 13 focus for my son from Courtney. She was great! I will send friends and family to purchase from her! He loves his new car. Great price and service.

melinda.weltz

Nov 25, 2014

Had a great experience and everyone was nice. Helped to get me in and out as quickly as possible. Was only goin to look abd ended up buying. Would recommend this dealership to others.

melissaburger

Nov 25, 2014

My husband totalled our last escape a few months ago. Kelly was very helpful in locating the perfect escape for us in the color I wanted. Thank you. I will return for our next ford and recommend them to others.

brookesmom

Nov 24, 2014

I went to Hagerstown Ford just to look around and was approached by salesman Brandon. He listened to what I was looking for and was so attentative and polite. With his help, I purchased a 2012 brown Ford Explorer. Brandon was patient and kind through the whole process. Hats off to Hagerstown Ford for having a GREAT salesman!

Hotrodddd

Nov 24, 2014

We worked with Brandon and have nothing but good to say. We will be forever with Hagerstown Ford. Thanks to Brandon we got the perfect car with no regrets. Even better he got our payments where we needed them to be!

jasmine.kennedy.71653

Nov 24, 2014

Nathan is an amazing representative. I was in the dealership 2 weeks prior and within 10 minutes another rep said i was denied and that was that. Nathan took 3 days and went every route to make sure i was in a new car!!!!!

simpsonwm

Nov 24, 2014

I have been going to Hagerstown Ford for the last 8 years. Jack Harris has been my salesperson for all 8 of those years. I have purchased a total of 4 vehicles from him and he's also helped in picking up my company vehicles. He is a professional, dependable and knows the vehicles. He takes the extra steps to ensure that you are satisfied with your vehicle and that you know all the features of the vehicle. Hagerstown Ford has also been the dealership I've used to service all my vehicles even though I live 45 mins away. They in themselves show professionalism in the way they treat and take care of you. I'd definitely recommend them and Jack Harris to anyone.

timberly21740

Nov 24, 2014

I purchased a 2011 Silverado at hagerstown ford this weekend. Kelly tress worked extremely hard to ensure I got a fantastic deal! I had a wonderful time. Thank you! -Timberly

elhouseholder

Nov 23, 2014

Chuck Wade and his team was awesome in finding the vehicle I wanted and at the price level to make the deal. I will definitely be back in the future!

Emp1103

Nov 23, 2014

I always work with Jack Harris... The reason behind that is simple, he's always available day or night by text or phone. His commitment to helping the customer goes way above and beyond what's expected!

luke.berger.98

Nov 23, 2014

Tex Miller with Hagerstown ford found me the car i was looking for at the price i was willing to pay. They got me in and out in a timely manner.

Bunker47

Nov 21, 2014

My car buying experience was made much easier and enjoyable by visiting Hagerstown Ford! The great customer service and product knowledge from our Sales Rep Chuck Wade was very impressive. We will definitely be a long time returning customer!

cwatash

Nov 21, 2014

After a terrific experience with a new car purchase, We decided to purchase a used vehicle. Jack Harris did an excellent job in taking care of us and went out of his way to meet our needs.

Justin silcott

Nov 21, 2014

Mike Reid was the nicest sales man no pressure buying I send anyone and everyone too him I got the deal I wanted and a price for my budget

Kelseytrostle

Nov 21, 2014

Nathan Mondragon was a great help and made my first dealership experience a breeze. He was very willing to help and definitely knows what hes talking about. I will reccommend and the dealership to anyone!

kinjayskys daddy

Nov 21, 2014

Mike Reid is an awesome sales person I would recommend him to anybody. He helped me with all my needs and steared me in the right direction awesome guy to deal with

lhockenberry

Nov 21, 2014

Nate was knowledgeable and friendly with all of my questions. He provided me with a comfortable buying experience. He made me feel confident about my choice of vehicle.

dalton.herbert.3

Nov 18, 2014

Couldn't have found a better deal!!! Everything worked out in MY favor!! Awesome sales team!! I would reccomend anyone looking for a new or used vehicle to Hagerstown ford!!

seeit

Nov 18, 2014

Bought my new Ford from Hagerstown Ford and have nothing but high praise for them! Friendly, responsive and professional! Will buy from them again in the future!

dlizer

Nov 14, 2014

I bought a brand new Fusion from Zach Bowie. He was great to deal with. Extremely professional and handled everything with ease. I would recommend this dealership to anyone Who is in the market for a vehicle!

xsvwill

Nov 14, 2014

Great service, excellent sales person to work with. Had a great time going over the car and test driving, overall a very hassle free experience.

acwerking

Nov 13, 2014

I did not think buying my first vehicle would be such a simple process, but Jeff Phillips made it possible. I purchased a 2013 Nissan Juke and couldn't be happier. He was patient and understanding when it came to my interest rate as well as where I wanted my payments to be. The process which I though would take weeks was completed in a matter of days and I was able to drive off the lot a very satisfied customer. I would recommend anyone looking to buy a car from this dealership to rest assured that you are in good hands. Hey Jeff was even able to make my emotionless daughter crack a smile!!!! WAY to GO Jeff :) And Thanks Again

Jamie_arnsparger

Nov 13, 2014

I love my Fusion Hybrid! I'm averaging 48 MPG which is amazing. The people at Hagerstown Ford, including Christin, were easy to work with, friendly, and gave me a great deal.

amartz38

Nov 12, 2014

purchased a 2015 ford fusion. the best sales person i ever dealt with was Jack Harris and financing mike branson. such great people no pressure and made sure they was able to keep me within the payments i wanted. would recommend Hagerstown Ford to any one that is looking for a new or used vehicle. keep up the great work!!!!!

lilchic1217

Nov 12, 2014

I went in and told Tex what I was looking for in my price range and he did just that! No bs....didn't try to get me into something that I couldn't afford. Tex worked hard for my husband and I to get the car we were interested in and for that I'm very thankful!

MDNavyVet

Nov 12, 2014

As an active duty member of the military, I visited Hagerstown Ford on Veterans Day 2014 to explore a new car purchase. Salesman Zach Bowie helped me walk away in just a few short hours with the perfect car after a fair trade on our family vehicle we had for over 7 years. The service was great and the process was fast and hassle free, they obviously worked hard to do these things well. I will go back next time we are ready for our next car.

duane.potter.37

Nov 11, 2014

I would send frends to tex all the time when I go back to buy a new truck it will be tex to sell me one thanks agin tex

DWolf18

Nov 11, 2014

This is the 2nd new vehicle we have purchased from Hagerstown Ford in the last 4 years. Jack Harris sold us both. There was no pressure and everyone from Jack to Mike in Finance was very helpful and a pleasure to work with. We felt like we got a great deal.

gimpycaver

Nov 11, 2014

I have bought 5 vehicles from Hagerstown Ford. Each time I was treated with respect & got a very good deal. Nathan Mondragon is a young & upcoming salesman. He was actually very knowledgeable & there was no pressure. HE ANSWERED EVERY QUESTION I THREW AT HIM. He is friendly and was a pleasure to deal with.

dransom

Nov 10, 2014

Chuck Wade was great to work with when purchasing a new patrol car for our fleet. He was very professional and made sure that our car had everything that we had ordered. He even offered to deliver it upon it's arrival. I will return to Chuck Wade when I need to order another patrol car. Thanks Chuck!

JZTS

Nov 10, 2014

If you want A GREATEST experience of your life, visit Hagerstown Ford. You will get the BEST DEAL, you will see friendly,experienced, expertise sales representives. We have been buying and trading vehicles at Hagerstown Ford for the past 30 years, HANDS DOWN TEX MILLER IS ONE OF THE BEST SALESMAN!!!!!! If anyone can get you into a new vehicle of your choice it will be Tex Miller. We plan to return to Hagertown Ford in the near future, Hopefully Tex Miller will be there!We Recommend Hagerstown Ford to our family,Friends, and the entire four state region. ALso, anyone who wants to buy a new car,used car, or truck. GREAT JOB!!!!!!!!!

Oflores

Nov 8, 2014

It was a great experience people there are very friendly and try to work with you. Our sales guy was awesome traded 2 cars for 2 new ones and they worked to give us the deal we wanted.

acm1181

Nov 7, 2014

Chuck Wade was great to work with... This makes our second truck we bought from him, and I will return when the need arises again. I would highly recommend talking to him if you are looking for a new vehicle. -Adam

Bwhitmore

Nov 7, 2014

Our salesperson Christin was friendly and very knowledgeable about the Ford Focus she sold us. I would recommend her and the dealership to anybody looking for a new vehicle.

Allison Shillingburg

Nov 6, 2014

Chuck has been very easy to work with, and very nice!! Very flexible w/ our deliveries due to the sensitivity of our production schedule. Would definitely recommend Hagerstown Ford!!!

leelee48

Nov 6, 2014

Mike Reid made our experience with Hagerstown Ford easy, hassle free and didn't play the "waiting game" most dealerships make you play. He arranged our custom order in a timely fashion and delivery of the vehicle was made so easy we were in and out in 30 minutes. We highly recommend this dealership for any vehicle pruchases and will continue to use them as we build our fleet. Thank you kindly!

will1988

Nov 6, 2014

I got approved for a 2014 ford focus had it a week and was told by smitty I wasn't a hundred percent approved this was after I put a thousand down I got insurance on car so had to return car take insurance off it was so sad I had taking my old car back to dealer and smitty sits down to talk with me and guess he wasn't man enough to realize he messed up and gets up and tells me I'm not gonna sit here and argue with you he was red I'm the face and all because he did completely wrong to my wife and kids and could careless they didn't even try to help me after the fact please make sure your 100 percent approved before you pull off the carlot this happen to my sister 2 years ago also and others look online you won't find a bad review on Hagerstown ford site but Google and all you will because they can't delete them ones.

BLC17316

Nov 5, 2014

This dealership is very easy to work with. I work with them for my business, as I am a purchasing manager for a farm equipment manufacturer and we purchase chassis that we mount tanks to. Chuck is always easy to deal with and we rarely have any issues.

lcp789

Nov 5, 2014

Kelly and the entire staff at Hagerstown Ford did a wonderful job! My best sales experience ever. I'll definitely recommend this dealership to all my friends and will continue to use Hagerstown Ford for all my sales and service needs.

brandon.clabaugh.3

Nov 4, 2014

From the time I entered the showroom Jeff Phillips treated me with hospitality I thought had gone the way of the dinosaur at car dealerships. Jeff listened to all my needs and found the perfect car at the perfect price. Following the sale, Jeff made sure we were happy and comfortable with everything. Thank you for all your efforts to make sure our needs were met, Jeff. I would recommend Hagerstown Ford and Jeff Phillips to anyone in the market for a new or used vehicle.

pstonerjr

Nov 4, 2014

As always, Tex Miller works very well with us to secure the proper vehicle for our particular needs. We appreciate the friendly and professional manner in which you work with us. Thank You.

cwatash

Nov 3, 2014

My wife and I went to Hagerstown Ford thinking about getting a new vehicle, After meeting wtih Jack Harris and given his assistance, we were thoughoughly satisfied even though we were told that the payment was going to be higher the what we wanted. Jack Harris explained to management that we were at our limits as to what we could pay and Jack went out of his way to make that happen.

chelmick1

Nov 1, 2014

The best salesperson I have ever dealt with!! What an asset to your dealership!! Honestly, I don't know where to start, but one thing I am sure of; I will always buy from Nathan! He was personable and understanding, easy to speak with, and most importantly; not overbearing. He made sure that our specifics were met and bent over backwards to make it happen. He took his time with us, explained everything clearly and made sure we were pleasantly accommodated while he took care of business. It was quite evident that he takes much pride in his career and Hagerstown Ford is all the better for it. He presented professionally and he secured the sale. I would absolutely recommend Hagerstown Ford to anyone, Nathan sealed that deal! Great company, great people, and the nicest sales guy ever! 5 stars for he and the dealership!!! Much appreciation, Cindy H.

KuhnAve

Oct 31, 2014

Chuck Wade has always provided great service to my company. We have always been please with the service department. The prices are alway competitive. We will continue to use Ford trucks beca use of their good service record.

will2014

Oct 31, 2014

Jack Harris is a great car salesman. I got my car within 3 days. He called me back immediately as soon as he heard from the bank. He was very laid back and very nice. Would recommend to anyone.

Steven Wolford Jr.

Oct 29, 2014

Jeff was very helpful from the initial contact to the end of the deal. He treated me as if he would've a customer coming to buy a fleet of vehicles. My honesty was greeted with the same in return as he guided me through the purchase of my new to me ford explorer. Thanks Jeff and best wishes and much success to you and the Hagerstown Ford team.

macie1118

Oct 28, 2014

This was my husband and mine's first new car buying experience. It surpassed our expectations by far. Everyone, I mean everyone, helped to make it memorable. From Tex the dealor, to his study, Darian, to our finance spacialist Cheyenne and all the excited guys in between. All these people we've never met, made it feel like we were buying our car from a group of friends. Great job guys!

davidyeater

Oct 26, 2014

Great people and a great experience, thank you Jack Harris and the rest of the team! I am very happy with my new F150 STX 4x4 truck.

Adsaling

Oct 25, 2014

Nate Carmona did a fantastic job finding a car in a my price range. So happy with it and I will be a return customer!

Plockhart91

Oct 25, 2014

This is my first experience with Hagerstown Ford, and Mike Reid was the best sales rep to deal with. There was no pressure and the atmosphere was relaxing. I will recommend Hagerstown ford to my family and friends.

pstonerjr

Oct 22, 2014

It's once again been a smooth process of purchasing our work van with Tex Miller. This is probably our 15th+ work vehicle we have purchased with him. Thank you for the speedy work Tex.

barbie.l.elliott

Oct 21, 2014

I am a new owner of a F 150. I went in with the idea of what I wanted & could afford. They made it happen!

amber.loveless.16

Oct 20, 2014

I had a awesome experience buying my very first car!! Mike was very helpful and help me to understand everything about buying my very first car!!!

crystallj

Oct 20, 2014

I'm a new owner of a 2014 Edge sport. This I'm my first Ford & I'm loving it. Big thanks to Chuck Wade for making the buying process simply.

susanwv1990

Oct 20, 2014

Mike Reid was the best sales rep ever!!! No pressure, no force and was so relaxed. Mike and John Smith in finance were a pleasure to work with. This was my first experience with Hagerstown Ford and I will recommend them 100% The were fantastic!!!!! If I buy another car, it will be through them!!!!!

NoWhiteFlags

Oct 19, 2014

I was approached kindly, got the vehicle I wanted and test drove for reassurance. It was the perfect pricing and amazing amount of seats for it's size.

at12fe

Oct 18, 2014

I want everyone to know that the employees at Hagerstown Ford could not be more professional, courteous and just patient with you. The absolute best one there is Chuck Wade. Please ask for him when you go there. You will not be disappointed.

cassandra.huntsberry

Oct 15, 2014

Dave Socks was very attentive and courteous. Professional demeanor. I was complete satisfied with the service I received from the Ford Used sales team. The staff were all friendly and very accommodating. I appreciate them all for making my purchasing experience a pleasant one!!

cekinsey55

Oct 15, 2014

I went in with a list of inventory from the internet that I wanted to see. Other members of their team jumped in to help us locate all these cars(in the dark), some in the far reaches of their extended lot. All the time the Ford Focus Hatchback of our dreams was right there in the showroom. Thanks Tex!

shawna.rohrer

Oct 15, 2014

Jack Harris is and excellent salesman and I would recommend him to everyone I know. Jack was very friendly and knowledgeable. I never had a salesman be so kind as to show us all the options and features of the truck with such detail.

Billy1954

Oct 14, 2014

Purchased 5 vehicles over the last year - would recommend them to anyone - service before and after the sell. No hassle - no games - just honest integrity!!!!

cherie_marks

Oct 14, 2014

I recently purchased an Explorer from Zach Bowie at Hagerstown Ford. Zach dialed in directly to the perfect vehicle for me. He gave an extensive presentation of the vehicle and all it's features, starting under the hood, all the way around it, and through the inside as well. Zach and Mike Cofield went above and beyond to make sure I was completely satisfied and I had everything I wanted in my new Explorer. Thanks for making the shopping experience amazing. Two thumbs up, but if I had more they would be up too! I look forward to coming in to the service department at Hagerstown Ford. I know they will continue to provide amazing service! Thanks again!

MEBryan

Oct 14, 2014

I gave Tex my max monthly payment and he and the fianance manager worked with me and made it happen. They both went above and beyond to make sure I got the best deal and the insurance I would need to cover, my new truck . I had my family with me and they not only took care of me but my family also.

Traci Ott

Oct 12, 2014

Hagerstown Ford, Doug Taylor, Chris Mason , and Smittie Smith provide exemplary customer service. Mr. Taylor provides the most thorough product demonstration I have ever experienced. Every salesman should look to him as a mentor.Chris Mason found us every possible discount and even went the exrta mile to pay off our trade in, and Smittie was so professional and detail oriented in handling our financing paperwork. This is the second car we have purchased from Hagerstown Ford, and I think we have found a dealership for life!!

blueridgefence1

Oct 11, 2014

This went extremely fast and was a great and easy experience. Thank you Mike Reid for being a great salesman!NI would recommend Mike to anyone!

kenbeckblevins

Oct 11, 2014

Thank you John "Merekat" Lum for the great experience you showed us when purchasing our new 2014 F-150. You made us feel welcome and made our truck buying experience one to remember with a smile! Thank you for an excellent job!

gayle.mollet

Oct 9, 2014

Outstanding experience with Hagerstown Ford. Tim Rowe was extremely helpful, informative and friendly. Mr. Rowe communicated all work that would take place and length of time. We were very pleased with his professionalism. We will definitely recommend Hagerstown Ford and Tim Rowe to our friends. Thank you for a pleasant experience!! We will return.

fitch01kr

Oct 7, 2014

Mike was very helpful and made buying a new truck easy. Got me the the best deals right from the start. Was very happy with him all together.

mw2gether

Sep 30, 2014

Excellent Customer Service, very patient and willing to go the extra mile for the customer. Jack was an awesome salesman and very informative about the product. I felt at home through the whole process and I appreciated the extra steps Jack went through to help us get the best deal that we couldn't get in our own hometown. I will recommend Jack to all my Ford friends!! Mike was great too!! He didn't try to push anything on us with the financing but was very knowledgeable about the products. Very appreciative of the experience guys and thank you for everything!!

bkschmelin

Sep 15, 2014

My experience has only gotten better each time I have purchased a vehicle at Hagerstown Ford. My salesperson- Mike Reid is excellent at all aspects of the purchase- I always feel welcomed and feel like he has exhausted all avenues to make me feel comfortable, make a fair sale and to make sure I will come back...and I will. I have full confidence to recommend other customers to visit Hagerstown Ford and Mike Reid. Outstanding group of professionals make up this great dealership.

rashby71

Sep 9, 2014

Went into dealership during a sale and was very upfront about credit issue and negative equity on a trade. Was approved relatively quickly and was quoted a very attractive interest rate and deal to my surprise. Waited six hours to finalize deal and sign documents. Had the car for two weeks and after receiving a welcome call from Ford and down payment check cashed, received a call from the Used Car Manager telling me that additional documents needed to be signed. Come to find out my rate was now 6 points higher thus monthly payment was significantly higher. I had previously called and left two messages with Mike Branson, finance manager, to confirm my lender and ensure that all was as told - NEVER received a return call until two weeks later when I heard from the Used Car manager informing me of the increase in rate. Total bait and switch!!

Patricia Nemetz Mills

Aug 31, 2014

Kevin Beard went the extra mile to fix my car before heading cross-country. Only, please turn off hateful, anti-American Fox News in waiting room.

JoyceGeisler

Aug 29, 2014

Excellent buying experience. Mike Reid was the best to deal with. Would highly recommend to anyone!! He went out of his way to get the truck we wanted.

Pardner1941

Aug 26, 2014

Had an appointment for a factory recall on my Ford truck. Took the truck in at the scheduled time to have the work done. Was told it might take up to an hour and a half when in reality it took fifteen minutes. My wife sat there for over 4 hours because 'Joe' failed to mark the paperwork as 'customer waiting'. They gave her a certificate for a free oil change, but in reality, why would I ever take anything to that dealership again?

Halley09

Aug 25, 2014

We bought the Ford Explorer Sport the last day of July. I arrived at 4:30 to finalize the negotiations and ended up sleeping in the F-150 in the showroom for an hour.They sold 24 units that day. At 8:30 they said the paperwork would be ready in 10 more minutes. I just said I'll be back tomorrow morning cause I was hungry and tired. (Good thing cause I had the wrong checkbook and couldn't have written the check for the purchase out of that one anyway.) They were so busy they ran out of hot dog buns (that's why I was so hungry, a little humor thrown in).One comment to all dealers, I know model catalogs are not cheap but when you are buying a $50k vehicle and there are no brochures, that seems a little strange. When we began the search I called Ford directly and they sent one but it was the car show version, need to improve that very small shortfall. Websites do not allow side by side comparison..PS you need to fire the webmaster, using the "Your Review" section is painful at best, can't go back and make corrections

spiritrich

Aug 22, 2014

Extraordinary service, I've bought over 35 vehicles over my 70 plus years and never had better service thanks to Mike Reid. I'll definately deal with Hagerstown Ford again. Rich Ellman

rachel.painter1

Aug 19, 2014

I contacted Hagerstown Ford last week through the website to get preapproved. Jody was very friendly and helpful and not pushy like other car dealerships I have dealt with. My problems did not arise until I got to the dealership. I was contacted by email and phone by Jamahl to come out and view their selection of vehicles.We went over this weekend and had Jamahl as our sales person. We showed up a few minutes till 12 with our three children. We found Jamahl very quickly and he was very friendly when we first spoke with him and helpful.We told him the vehicle, Ford Explorer Eddie Baurer Edition - nice vehicle, but I believe it has a tranny issue, shifting was a little jolting on it, that we were interested in and he went and grabbed the keys and a tag and we went for a spin. We went out for about 20 to 25 minutes and were told to take our time and he would work on our paperwork while we were out, even gave us his cell number.When we came back we parked the vehicle (not happy with it of course because of the tranny problem) and went to look for Jamahl. By this point it is already 12:45. We go inside the New Car Sales building where Jamahl is on the phone (it was business related, so that was not the issue, but what comes next is)When he gets off the phone he tells my husband that he will be right back he has to go put gas in a vehicle. That was fine too. Shouldn't take too long right? Wrong! We waited outside looking at other vehicles for well over 45 minutes.We even asked another older salesman that was just standing around on the lot for help and to see if he could at least let us test drive another vehicle that we liked. He goes inside and never returns.We had every intention to buy a vehicle this weekend and because of Jahaml, we walked away with no vehicle from Hagerstown Ford. When we finally made it to our next favorite dealership in Hagerstown, it was too late in the day for them to run our information with the bank.I am very disappointed in the service provided to us and will not be returning or referring anyone to come to Hagerstown Ford.I emailed Jody on Monday and it was explained to me that it was a busy day Saturday. Jody did try to smooth things over by us going with another sales person, but I don't want to waste my family's time again. To spend over an hour and a half at a dealership and leave without a car is unacceptable.

doka12p

Aug 17, 2014

I recently purchased an Explorer upon recommendation of a friend and can't say enough positive things about the service at Hagerstown Ford. Will definitely send friends and family looking for a great salesperson and helpful dealership to Kelly.

jbamartin

Aug 15, 2014

Mike Reid was patient with our particularly difficult financing situation and really worked with us. Between Mike and the service department, they all made sure that we were going home with a mechanically sound vehicle. The service department found an issue with the transmission and they did whatever it took to be sure it was fixed. They even warranted the repairs. Thank you, Mike and the service team, for making our used vehicle buying experience a good one! We would definitely come back again.

knahs21702

Aug 14, 2014

I first contacted Hagerstown Ford via internet and was dealing with Marcia. Then I was transferred to Jody and then Doug and finally Jack Harris. I sort of felt like football being passed around the people at the table. However, in the end it worked out as working with Mr. Harris made the process of spending thousands of dollars as painless as possible. Mr. Harris is a straight shooter and I appreciated his forthright manner. He was not pushy even though I knew the dealership was hoping I would purchase the 2013 vehicle on the lot instead of getting me a 2014 from another dealer. Mr. Harris explained some of the advantages of the 2013 vehicle (which was fully loaded) vs the 2014 which I wanted which was not. However, once I said I was not interested in the 2013, he located and priced one of the vehicles I had located at another dealer but it was way above my budget. Then he located a bare bones vehicle that was acceptable to me. He was quite knowledgeable about the vehicle. Since the vehicle was coming from another dealer, I would suggest that Hagerstown Ford at least print out the window sticker for you to take home with you so you have something to look at until the vehicle is actually delivered. Mr. Harris was very thorough in going over the vehicle features with me when the vehicle was delivered. I really appreciated that as I dont believe I have ever purchased a vehicle in the past where the sales person spent that much time explaining the vehicles features. Mr. Harris has been very responsive in responding to email questions. It has been GREATLY appreciated. He really made the car purchase a good experience and I will most definitely pass his name on to anyone I know who may be shopping for a Ford vehicle. In fact, I think working with Mr. Harris was probably my best car purchasing experience ever.The worse part of the entire purchase process was the endless wait for financing. I believe Mr. Harris and I completed our deal within an hour. But 3 hours later I was still waiting to meet with a financing person (Michael Branson). I was told that 6 people had indicated a purchase decision at the same time and there were only 2 financing staff members on board, but it was ridiculous. In my situation, where the vehicle was not even on site, I think the financing could have been finalized when I picked up the vehicle. Then when I finally met with the Mr. Branson, I did not find him to be as helpful as other financing people I have dealt with in the past at other dealers. Of course, he tried to sell me other packages which I really was not interested in. When he quoted the extended warranty, he said the price was $1,689 and would add $261 a month to my car payment. Obviously that was not correct why in just a year that would be almost $3,000. I just said I was not interested because by that point I just wanted out. Then I noticed on the temporary registration that was printed, he had it that I was titling the car in Pennsylvania. This was incorrect. They were bringing the car from Pennsylvania but it was being titled in Maryland. He had me sign a blank odometer statement this should have been held until I actually got the vehicle. Finally, he did not even bother to ask me what loan term I wanted, i.e. 36 months, 48 months, etc. but just financed it out at 72 months. I think that was extremely negligent of him. Other finance people at other dealers would provide an idea of your monthly payment at each payment term. Due to Fords extremely high interest rate, I plan on refinancing to a lower rate somewhere else so I let the non-discussion of the payment period slide but I have had finance people go over each and every portion of the document with me while Mr. Branson did not he just handed me the paper and asked if I had any questions. Additionally, in my previous 2 car purchases, I was also given a copy of my credit score as part of the transaction. All in all, I think I spent 15-20 minutes with Mr. Branson so dont quite understand why it took over 3 hours to get to this point in the process. When I picked up the vehicle, I discovered 3 of the 6 papers Mr. Branson provided me with had the incorrect VIN on it. This was unbelievable and most negligent. All I can say is I was thankful that it was sheer luck that when I had contacted my insurance company to provide them with the VIN, I picked a paper that had the correct VIN on it.I say thank goodness for Mr. Harris because he, and the vehicle itself, made up for the inadequate finance experience.

Win34hawk

Aug 12, 2014

Mike Reid gave us excellent service, he helped us find what we need for a great affordable price. Our company will continue to purchase ford trucks from Hagerstown Ford for the great service.

kdjdford

Aug 5, 2014

When we were looking for a truck, we were fortunate enough to find Mike Reid and Craig Grove at Hagerstown Ford who were both terrific and made purchasing a vehicle a very pleasant experience. Mike was extremely knowledgeable about every aspect of the truck and able to answer all of our questions. Mike gave us a very fair price for both the truck and our trade-in. When we worked with Craig Grove to complete the paperwork, we received the same great professionalism and service. Craig walked us through all of our options regarding financing and warranties and was a pleasure to work with as well. We can't say enough about the great experience we had at Hagerstown Ford because of our outstanding interaction with both Mike and Craig. Many thanks to them both - we'll definitely be back!

runicwitch

Aug 4, 2014

We needed a second vehicle but dreaded the process of hitting the dealership. Our salesman, Doug, was friendly, knowledgeable and approached us with no pressure at all. I was impressed with his understanding of the safety features, changes over the model years and workings of the car and with his honesty. Mike in finance explained everything and answered all our questions. I feel we wouldn't have found a better 2014 Ford Fusion package for the price or the service anywhere else. I highly recommend the team at Hagerstown Ford!!

clarence.horst.5

Aug 3, 2014

Great Experience...Charlie and the team may it easy. We traded an older work truck and we were treated fairly and professionally. We will buy again. Thanks and blessings.

leslieb364

Jul 29, 2014

When I bought my new F-350, I worked with Mike Reid. He did a wonderful job answering any questions that I had, as well as providing me with honest advice. He also didn't push me into buying a vehicle I wasn't ready or willing to buy, and he allowed me to take my time while I made my decision. The price was great, the service was friendly, and my overall experience was awesome. The next time I need to buy a Ford vehicle, I will definitely go back.

benj304

Jul 28, 2014

I traded two vehicles. This made the transaction more complex than usual. Nevertheless all the details were handled quickly and efficiently. Fuel tank was full. I told all my buddies. I expressed concern about the complication of the Nav. & entertainment features. My sales rep invited me back as many times as required. Pretty classy. Thanks.

rdavey

Jul 23, 2014

We bought a used 2011 Toyota Tacoma in July 2014. We had a great experience with all of the employees of Hagerstown Ford. Our salesman, Charlie Gesford, provided exceptional service.

tammy smith

Jul 23, 2014

I drove 4 hours to buy my car at Hagerstown Ford from salesman Mike Reid. Mike did a great job. He was patient with me, even though it took me forever to make up my mind. I feel he did the best he could to get me the best deal he could. A big Thank You to Mike Reid.Tammy Smith

Aajohnson12

Jul 15, 2014

Charlie was very attentive, polite, and easy going. He has great customer service skills and was very knowledgable and provided through information on my vehicle.

Art6111

Jul 9, 2014

This dealer is very easy to work with. I went in to buy a used Escape and the Salesman, Mike Reid, told me that with the current end-of-year incentives I could actually get a new car for less money. The whole experience was straight forward and low stress.

jmbackus

Jul 7, 2014

Roughly 13 months ago I ended up purchasing a certified pre-owned Ford Explorer from Hagerstown Ford. I worked with a gnetleman named Mike Reid and found it to be a very positive experience. So much so that this past weekend when I decided it was time to trade in my other car I sought him out. After describing my needs he had me test drive a number of models and I picked the one I like the best. He then ran the numbers and was able to offer me the car at a little below my budgeted payment. I don't Mike outside of these two deals, but I have to say he is very friendly and low pressure. I'm not a fan of car shopping, but I don't mind working with him. We are now a two Ford family.

greatdane132

Jun 30, 2014

Doug was amazing with answering all my questions and very thorough in explaining the vehicle I would highly recommend doug for sure.thanks again for your hard work.

Miabeth

Jun 28, 2014

We can't say enough good things about our sales experience at Hagerstown Ford. Everyone we dealt with through the entire process was terrific to work with especially Mike Reid. Mike actually went out and found a vehicle for me after we discussed the specifics of what I was looking for and they didn't have it on hand. He was completely committed to my satisfaction with the process and the purchase. I live 2 hours away from Hagerstown Ford and have several Ford dealerships much closer to me. After mentioning that I was considering purchasing a Ford vehicle, Hagerstown Ford was highly recommended to me and we decided to check it out. I will not hesitate to make that 2 hour drive next time we are in the market for a vehicle. We love our new truck, really appreciate the time spent explaining everything in it to us and would highly recommend Hagerstown Ford and Mike Reid to anyone looking to purchase a new car or truck.

tprice1

Jun 28, 2014

The sales team made purchasing my car simple and straightforward. The paperwork was all ready at the time of my appointment to purchase the car I selected, and there were no surprises. All my questions were answered promptly and directly. I completed my purchase and was on the road within an hour! Follow up contact from the sales staff after the purchase has been pleasant and reassuring. Overall, this has been a great buying experience!

jfish1384

Jun 26, 2014

Over all Douglas Taylor did a great job would for sure recommend salesmen and dealership understood exactly what I wanted excellent place to purchase a vehicle

akdailey

Jun 25, 2014

We came to get a used car and to trade our truck in. Chris was very helpful in getting what we needed with the truck and the new car. We also recommend Hagerstown Ford to our friends.

alishelton

Jun 17, 2014

Thank you Tex, for finding a new Explorer with everything I wanted and needed. It was certainly worth taking the trip back to Hagerstown MD from Richmond VA to buy another vehicle from you. We'll certainly call you when we're ready to buy another!Sincerely,Ali Shelton

BonnieChilders

Jun 15, 2014

On April 12, 2014 Duane Keyser sold me the car of my dreams for over 50 years ~ a beautiful aluminum (silver) 2014 Mustang GT!! I saw "my car" online on their website's video postings of the new cars in stock on their lot early on a Saturday morning, and Duane and I had made the deal on the car of my dreams by lunchtime the same day! Duane worked with me on a fair trade-in price and to secure the best financing rate available and an affordable monthly payment plan. I LOVE my new Mustang!! Since I purchased my awesome new Mustang, Smittie Smith and Chris Mason have GONE THE EXTRA MILE with their customer service and ATTENTION TO DETAIL to ensure the upgrades that I requested were installed perfectly and without any problems or corrections required. I even had a courtesy vehicle to drive while my car was being worked on there. This team of auto professionals has exceeded the customer service and satisfaction that I have received from any other dealer in the Tri-State area. I would highly recommend Hagerstown Ford to anyone who is looking to buy a new vehicle and who expects to continue to receive excellent customer service and satisfaction after the sale is completed. I love you guys and my new Mustang GT!!

rtobb

Jun 15, 2014

We have bought several cars and trucks from Hagerstown Ford. Mike Reid has always been a part of our deals. He knows his vehicles very well, and makes us a very good deal. We look forward to dealing with him on our next car purchase

jblanton1991

Jun 13, 2014

I was greeted as soon as I parked. The salesman gave me my space and respected me perfectly. We looked around a bit and found the car my wife wanted. After a very small amount of debate we settled on a price and are happy with the purchase. I would recommend this dealership to anyone who approached me about buying a new/used car.

Mrs_golden90

Jun 13, 2014

Doug is a very nice man and a very hard worker tryed too do everything he could too get what we needed. And he managed too do so will put a good word out for him so he can get more sales.

jameshpulse

Jun 12, 2014

I called on Tuesday afternoon inquiring about a certain vehicle. Mike was quick to answer my questions and gave me a price I liked. I wanted a certain amount on my trade in and he made that happen. The price was exactly where I wanted to be. While there Craig worked on securing me a interest rate that was even better then I had anticipated. When I was finished I got the vehicle I wanted at a great price and a even better interest rate. All in the same day. Thank you Mike and Craig.

dbeard6334

Jun 11, 2014

I will never buy another truck without first talking to Mike Reid . He is extremely knowledgeable , fair and most importantly , he is honest. He did exactly what he said he would do and then some. I would recommend him to anyone looking for the attributes that I aforementioned . Dave Beard

christa888

May 28, 2014

I was very impressed with how quickly the paperwork was handled by Mike Reid for the purchase of my new Ford! Mike Reid was very friendly and easy to work with. I would highly recommend this dealership to anyone looking for a new or used vehicle!

Pfishack

May 24, 2014

I am an avid new car buyer and this experience was by far the nicest, most efficient and they worked with us. We actually bought a new and a used vehicle and they treated us both with respect and took their time. Mike Reid was awesome and the finance manager with dealt with was quick and got us both in and out in a timely fashion. Give these guys a try if you are in the market for a Ford or even a used vehicle. You will not be sorry.

bchapman01

May 21, 2014

Mike Reid sold me my 1st Mustang in 2004. I had such a great experience then that I came back to purchase my 2nd Mustang. I sent in a request threw the website and someone called me. I told her that Mike sold me my 2004 and I was looking to by a new one. She got the message to Mike. Mike called me and I told him what I was looking for. I already knew that the one I was looking for was not on the lot. Mike took all my information down and told me he would locate me one. Mike has a Can Do attitude and I love that about him. He never tells anyone I can't. He goes above and beyond to provide the very best customer service. Mike made this sale with me another great experience. I love his personality and how he made me feel like a part of the Ford family. I am honored to do business with Ford and Mike Reid and I WILL come back over and over again.

pajamo

May 21, 2014

Found this dealership to be very friendly and each and everyone worked hard to help get me the deal that I could afford with a large payoff on the old trade in. They have been very helpful after the sale in working out some situations with finance and I would highly recommend this dealership and my salesman, Tex Miller.

scordell203

May 21, 2014

Chris is an overall exceptional guy. He worked with me to get me back into a Ford and not just any Ford he got me what I wanted. I did not have to settle for what was left so to speak. He went above and beyond to get me my Escape. Would recommend and have recommended him to anyone looking to buy a vehicle. Will definitely buy from him again.

Mistygw

May 18, 2014

This was our second time working with Mike and he makes this experience easy and as painless as possible. A really good guy. We are now proud owners of a 2014 Ford Edge!

TAmes

May 18, 2014

We were first directed to Mike Reid by a salesman from a Mercedes dealer. Finding out he was the fleet manager, and considering we were wanting to special order a new vehicle, and not a common one either, we were initially skeptical if he was the right person for the job. After working with him all of our doubts were washed away. He made sure to honor all of our requests and his promises, and he was very pleasant to work with in building the new vehicle and working with the finances, including coming to a very fair middle ground for a trade in value. He walked us through the controls and systems, this being our first Ford, on similar vehicles before ours came in, and on ours painstakingly when it did. It arrived right when he predicted it would and made sure every detail was taken care of and it was completely prepared and ready to be driven away. On top of having an SVT vehicle that impressed us enough to turn us on to the brand, the buying experience was so impressive that it was one of, if not the best, from any brand, including many luxury brands.

kjsmith1

May 14, 2014

I first tried to purchase a vehicle by Hagerstown Honda and Kia, which they screwed me over. I then went to Hagerstown Ford, there was never any doubt in their minds that they could not help get me into a vehicle. I met with Chris Mongold, and he made the whole experience simple and memorable. Chris is very attentive to the needs of his customers, and he keeps in contact to ensure that the vehicle is still running well. He is very knowledgeable about the vehicles for sale, and Chris takes the time to explain everything needed to know about them. From walking in to driving out, they made everything easy and about my wants and needs. I know for sure that the only place I will go for my next vehicle is to see Chris Mongold at Hagerstown Ford. Thank you Chris for everything you did, and still continue to do. I highly recommend that everyone goes to Hagerstown Ford when in need of a vehicle, and make sure you ask for Chris.

sungvars

May 1, 2014

Walked in for a test drive and drove out in a new Ford Escape. I had done my homework and test drove a few other vehicles but the folks at Hagerstown Ford made me an offer I couldn't refuse. Everyone was so friendly, nice and knowledgeable. Couldn't have better customer service. I live in Baltimore, but bought my car in Hagerstown and will do so again next time I'm in the market for a new car. I was very nervous about purchasing a new car, but everyone put me at ease and made it an enjoyable experience. Couldn't have asked for a better experience and I highly recommend Hagerstown Ford. Marcia Jefferies who assisted me with the pre-qualified process was a gem-couldn't have asked for a nice person, Tex the salesman was fantastic and Chris the finance director was super friendly and made the paperwork a snap. THANK YOU ALL!Suzette

dplight123

Apr 29, 2014

Sales consultant Doug was amazing, greeted me like I was an old friend showed me the car I was interested in. No high pressure BS. Showed me all of the tech features of the 2014 v6 mustang that I bought. I'm not very tech savvy but he broke it down to terms I could understand. This guy knows his business, I am a car guy thru and thru I believe every car on planet earth no matter how humble has its virtues. This guy knew all about cars and I have been an avid reader of car and driver, road and track and automobile magazine for 25 years you re not gonna fool me. Everyone at the dealership was so nice, especially the tall African american finance guy who talked sports with me and recommended a great restaurant with spectacular food that me and my spouse just loved. Doug was amazing even though it was raining he showed me all the cars features and synced me phone to the cars Bluetooth computer. They have a new showroom that they have just moved into so all the facilities are clean and neat, Since 2003 I was a Toyota guy, this dealership makes me happy to go back to Ford cars.

HFfan

Apr 26, 2014

Our 2013 C-max is the 4th vehicle we purchased from Hagerstown Ford and the 3rd from Mike Reid, the best xxxx guy I know. You will not find a more friendly, honest, sincere, and caring person in the business. I recommend everyone pass by all the other dealerships on your way to Hagerstown to buy your next vehicle and continue to go back for service as well. We have been Hagerstown Ford customers for over 10 years.

Ctedrick

Apr 22, 2014

Had a great time. The entire group of staff I worked with on the vehicle purchase were very friendly, and knowledgable. I would refer people

Rsindaco

Apr 19, 2014

Doug worked very hard to help us figure out why we could no longer access our music from our zunes in our new vehicles as we did in our previous vehicles. After much digging and trying different things, the issue was the Zune. Problem solved! Thanks Doug!

DebbieLanham1

Apr 15, 2014

Our sales representative, Cheyenne Love, went above and beyond the call of duty in locating a new Ford F-150 for me. On an earlier visit I had told her what I was looking for and she took my name and telephone number so that she could get back to me when something arrived that matched what I was looking for. In less than 48 hours she gave me a call to let me know that a 2014 Ford F-150 had come in that had all of the things I was looking for. So, my wife and I made the trip to Hagerstown and Cheyenne was absolutely right, the truck was just what I was looking for. I can honestly say that from the test drive to the signing of the paperwork, my experience with Hagerstown Ford was one of complete satisfaction.

nmong

Apr 15, 2014

We just want to say thanks for one of the best car buying experiences we have had purchasing a car. Everyone one we encountered was very kind and helpful. We are a strict Chevy family but would recommend these guys to all our friends & family. Thanks again for going the extra mile for us!!

sgt7thmass

Apr 15, 2014

On February 8, 2014 I purchaed a 2006 F-250. Immediately this vehicle began producing fumes which caused nausea, headaches, dizzyness, and burning of the eyes nose and throat. I was assured, via phone, that this vehicle was safe. Multiple efforts to contact upper management were unsuccessful. Service efforts to deal with the problem were minmal at best.. It took six weeks to get someone to go on a ride with me. Even then the "repair" had no effect. Once, when given a weeks notice, the vehicle was left for three working days and was not touched until I called at 5pm the last day and asked that a previous method be tried again. Rarely was I called with a status update.As of April 15, 2014 this serious health concern is unresolved. It has been a week since I spoke with someone and my call this day went unreturned. This is an extremely abbreviated version of the issue. Across the board; sales, service, financing, and extended warranty implementation this dealership has failed. There can be no recommendation.

tatau102

Apr 15, 2014

My husband and I were looking for a Ford Edge. Tex Miller was very helpful finding us what we wanted. He also worked hard to get us a good rate and in our price range. We left there a happy and satisfied customer. WE HIGHLY recommend Hagerstown Ford and TEX MILLER.

cheried429

Apr 14, 2014

I am extremely pleased with my experience from start to finish! Marcia and Chris were every easy to work with and very nice. As well as the finance dept. Thanks again

harleyphleb

Apr 14, 2014

We had bought a Ford Fusion Hybrid 2 years ago at Hagerstown Ford, and was very satisfied, however, we were wanting to trade our Fusion in for another Fusion. Looking for a more fuel efficient vehicle we found the Fusion Energi. Visited Hagerstown Ford a month ago and got the numbers. Deciding to visit other Ford dealerships, we left without confirming a deal. We received several quotes on prices and trade-ins. Our one experience was good as far as courtesy and knowledge, however the sales person contacted me at least once a day. Even after explaining to her that I had a family member in grave condition and that I would get back to her with questions or answers, she continued to call. Hagerstown Ford did recontact us but did not over extend their welcome . Cheyenne Love was very informative and knew about the special features of the car we ended up buying. I am the primary driver and sometimes pleasing me is not the easiest job, especially when giving me a trade in price. I take very good care of my car and have them serviced at Ford so when they don't give me what I think I deserve I tend to get irritated. And I do understand the resale value concept. The experience at Hagerstown Ford was a wonderful experience for the second time around. Our salesperson knew what she was talking about and the manager Chris was very willing to negotiate to get us where we wanted to be in terms of payment. They were not pushy. They put us in our car that day!!! Our new car is a 2014 Ford fusion titanium Energi a dark metallic Gray which we have named "Stormy". Thank you to Hagerstown Ford for what you did for us. We will definitley recommend Courtney and Hagerstown to other people interested in a new or used car. Melody McMahan

meansm03

Apr 14, 2014

We were very happy with the level of service we got and the willingness of those involved in our sale to accommodate us. Christin Ditch and Chris Mason were especially helpful and made the car buying experience less like a job.

Jannette25405

Apr 13, 2014

Chris made the whole experience of buying a car a lot less stressful and it was certainly a lot less pressure than the previous 7 times I've had to buy a vehicle. He doesn't fit the stereotype of a car salesman and I felt like he listened to what I needed not only price wise but he also took into consideration that I drive about 150 miles a day to and from work. He was honest about my options and helped me find exactly what I was looking for. It's nice to feel someone has your back in this day and age. What a wonderful experience. :)

sjparker

Apr 13, 2014

I purchased my Mustang on December 21, 2013 from Hagerstown Ford. About 5 weeks prior to my purchase, I drove 230 miles up I-81 from Roanoke, VA simply to look at the Mustang and decide if the car was clean enough and nice enough for me to consider. Charles Gesford was the salesman that greeted me when I arrived and showed me the Mustang. Without asking he got the keys and allowed me to climb all over the car to thoroughly check its condition. Having worked in the automotive industry for over 12 years I understand very well the reputation that automotive sales people tend to get for being pushy. Mr Gesford never once pressured me or tried to push me in any direction while I looked at and drove the car. He allowed me to make my own decisions on the purchase, and I really appreciated that. Before I finalized the paperwork, Mr. Gesford went above and beyond to make sure I was happy with the vehicle. I could not have been happier with my buying experience with Hagerstown Ford.

cj312

Apr 12, 2014

Not pushy. Very knowledgable of vehicle we were interested in. Sincere that we were satisfied with our purchase. Would recommend him to family and friends.

ginny66

Apr 7, 2014

We have purchased several vehicles throughout the years and have dealt with many people. They were always pushy. I always felt like I didn't get what I really wanted. They'd rather push a different vehicle on me. And push a lot of extra things we never really wanted. We spent the morning walking around the lot looking at the vehicles before they even opened. Went and had some coffee. Then came back. Reggie came out. And from the first "hello" , we felt like he was there to give us ONLY what WE wanted and needed. We told him the car we were interested in. He got the keys and we all went for a ride. He answered every question with intelligence. He knew every thing we needed to know about the car. He never once said "i don't know" or "I'll have to check". Comments we've heard many times throughout the years. He never once tried to push a different car on us. Or push a bunch of extras we were not interested in. Reggie was a pleasure. And we truly hope that he is still there in 3-4 years when we go looking for another vehicle. We will definitely recommend the dealership. We've been telling every one to go ask for Reggie!Mike Branson was also a pleasure to work with. He got us the best financing possible. Something we felt we never got from other dealerships. This place is GREAT!!! We will be back!

scottsnyder1

Apr 7, 2014

Jack Harris is a very friendly and honest sales person. He previously worked at Frank Kennedy Ford in Middletown, MD prior to its closure. I ordered a new F150 with some non-standard packages from the factory. Hagerstown Ford matched the Costco Auto Program quote. Jack was helpful, knowledgeable, and responsive. He even responded to my late evening texts about the order while I was on travel. When the truck came in he took care of everything as he said he would, he gave me his undivided attention at our scheduled pick up appointment, and he thoroughly explained the new Ford electronics to me. This is my 6th Ford truck and I expect it to be at least as good as the previous 5 :-) I doubt I will buy any other Ford vehicles from anywhere else. Thank you!

mad1983

Apr 6, 2014

I thought the team at Hagerstown Ford was great. The customer service was great. The finance department did a great job getting me into a vehicle.The service department did a great job on the paint and fabric protection application.Very impressed.

barbarahawes

Apr 5, 2014

this is my 4th vehicle purchase from Hagerstown ford. they are great to work with and always get me the financing I need and payments I can afford. they are not pushy like most dealerships. I am and will always be a repeat customer. Chris Mongold is my salesman and is very knowledgeable and helpful. go see chris mongold and get the car you want with financing you can afford and friendly customer service.

misssaralisa

Apr 5, 2014

I searched the Hagerstown Ford website and saw the Honda that I wanted and quickly called. When I called and spoke with Chris he promptly assessed my credit situation and was able to assist me into the car with a great monthly payment. I expressed how much I hated going to the dealership and filling out paperwork, he had almost all necessary paper work ready and It was an in and out experience. I have continued to send people to Chris and continued to work with him in trading out of that vehicle and into a nicer one over time. Every time I call he is knowledgeable and kind. If you decide to buy a car and have a few credit hiccups call Chris. He is awesome.

TGilhart

Apr 5, 2014

This was my first time buying a vehicle from Hagerstown Ford and it probably want be my last. My Uncle saw the Ram truck I had been looking for on their website. So my Mom and I went over the next morning and met Chris. Him and I went on a test drive and he explain the truck to me and the all bells and whistles to it. When we got back we talked more about the truck and the price. He was never pushy or made me feel like I had to make up my mind right then and there. He was very patient with me and answered all my questions with ease. When I desided to buy my truck he then got Mike Branson to help me with Financing. Mr. Branson was also very patient with me and took the time to explain everthing to me. When I left the dealership I was very happy with all the services I received while I was there!!! I am really happy with my 2013 Ram 1500 truck!!! Everyone I talked to that day was very nice and easy going! So thanks to Chris,Mike and all the rest for making this a wonderful and fun time!!! I have and will continue to tell others what a great experience I had at this dealership.

TWClementsJr

Apr 5, 2014

We traveled approximately75 miles to go to Hagerstown Ford to look at a specific car that they had in inventory. We were greeted by Christin Ditch when we arrived. We could tell that she was new to the business but she was very knowledgeable about the car at which we were looking. During the test drive Christin was explaining the features of the car and how they worked.My decision had been made that this was the car that I wanted and if the price was right I would leave with the car that night.After returning from the test drive we worked with Christin and Chris Mason in arriving at the final price. It was a low pressure environment, very easy going and some laughs along the way.Unfortunately I cannot remember the name of the gentleman that helped in the Finance department, probably due to the excitement I felt about the car. He was very professional, handled the details in a very organized manner and in short period of time.After all the paperwork was finished and I had the keys in hand Christin took the time to program my phone to work with the Bluetooth capabilities of the car. Once that was done she showed me how to use the system and make a call.This was without a doubt the most pleasurable car buying experience that I have ever had. Well worth the trip to Hagerstown Ford. This was the best deal I have ever received when purchasing a new car.I highly recommend Hagerstown Ford, Christine Ditch, Chris Mason and the Finance Department.Thank you.

nyokley

Apr 4, 2014

I went to Hagerstown Ford because I have purchased numerous vehicles from them. This last time I went to purchase a vehicle was during a very stressful situation. Chris was able to get my financing and help me find a nice used vehicle. I have had the vehicle a year this month. I will continue to use Hagerstown Ford and Chris when I purchase another car. Thanks for all the help during a very difficult time.

shehauck

Apr 4, 2014

Chris was curteous, respectful, and knowledegable. He worked very hard to make things work. I would recommend him to anyone. I will by my next car from him. Thanks!

ChristinaOmani

Apr 3, 2014

I have bought a car before from here and just bought a brand new SUV. Doug was a great person help us with everything and he still is there to help which is very nice.

riddler5

Apr 3, 2014

Doug was very helpful and informative during my recent purchase of a 2014 Ford F250 Lariat. I had been looking fat several dealers in the area as well as in Southern Maryland. Upon going to Hagerstown Ford, I was able to find a truck I liked within the price range I was looking to spend. Doug was very instrumental in making my truck buying experience an enjoyable one. Thanks so much Doug!!

rldsdeener

Apr 3, 2014

I told them what I wanted (model, color, price range, etc); they showed me; printed off the schedule showing me the monthly payment; I selected the one I wanted and they completed the paperwork and I drove home in a new car. Great customer service.

pmwx1

Apr 2, 2014

Came in first because I had a deal from the DC Auto Show to test drive a Ford. Met their salesman, Doug Taylor, on that first visit. He was very helpful & knowledgeable about the C-Max Energi we test drove. I was impressed enough with the car that I brought my wife back to test drive it a couple days later. In the end, they worked up an excellent lease deal for us and we bought the C-Max Energi. Doug and the rest of the team made this an enjoyable experience. Looking forward to working with them over the next few years.

Danah

Apr 1, 2014

This was the best service I ever had. We didn't! Expect to purchase a car this evening, but Charlie was not pushy at all! Took his time with us and worked with us till we found something we liked.

kennysharer

Apr 1, 2014

Mr. Doug Taylor provided us with exceptional service. Not only was he professional but he was very courteous and seemed to care about our needs and what vehicle would work out best for us financially and that we would be happy with long term. He took the time to go over all the details of everything with us so we fully understood all about the vehicle we decided on. He was not "pushy" as most salespeople in dealerships seem to be in my experience. He truly cared about having a satisfied customer that would return for future purchases and would recommend friends and family. He succeeded in that because we definitely will, and we have already referred family to him that have purchased a vehicle.

mek1

Apr 1, 2014

Tex Miller is an outstanding sales representative. His attention to detail and his personal touch is not to be found in any other car dealership. He always goes the extra mile to be fair. I am a repeat customer and will continue to come back.

Sherik

Apr 1, 2014

Our overall experience was very good. The weak spot was the finance person we dealt with - we waited entirely too long for the paperwork to be completed. Other than that, the experience was great. Jack Harris is a knowledgeable and competent sales person. He is an asset to the Hagerstown Ford organization.

tlh88

Apr 1, 2014

Working with Jack Harris and Chris Black on the purchase of my new Ford was truly a delightful experience. They are both great gentlemen. They made my overall experience happy and so easy. I would definitely recommend and work with them again!

jerrywingo

Mar 31, 2014

I had a great experience with my new car purchase. Everyone especially Trevor our salesman was very friendly and outgoing. They made sure our entire experience was a good one and went out of their way to do so. Much thanks!!!

RTetrick

Mar 31, 2014

I want to thank Jack Harris my sales consultant and manager John Smith for a great experience on the purchase of my 2011 F150. I definitely will return for future purchases. These guy's were great to work with.

mlampley

Mar 30, 2014

I came to Hagerstown Ford with no expectations of finding the right vehicle for my wife. Our minivan's transmission had just gone out three days prior, and, at the time, we were just looking around to see what was in our area for sale. My wife and I, along with our oldest son and daughter, were just going to drive around the lot to see if anything caught our eye. We were approached by Cheyenne Love. She wanted to see if we needed anything. I explained we were looking for a vehicle that my wife would like, that would seat 5-7 people, and that I could afford. Cheyenne suggested the Ford Explorer as a possible vehicle, so we followed her to take a closer look. My wife had already mentioned that she was interested in the Honda Pilot, and our next stop would have been the Honda dealership across town. It turned out, while looking at the Explorer's, we spotted our future vehicle, a 2010 Honda Pilot. Cheyenne was great. She helped us check it out, let us take it for a test drive, and was fantastic when it came to working through the paperwork involved for us to buy this vehicle. Cheyenne, in my opinion, couldn't have been more helpful. She is a fantastic salesperson. After working out the deal with Cheyenne, next came the Finance Department. Cheyenne introduced my family and I to Michael Branson, who was also great. Our credit history and scores have made any kind of deal like this challenging in the past. He was very understanding of our situation, worked very hard to secure the financing we needed, and got us into our new used car that very same evening.Overall, my experience with this dealership has been outstanding. Everyone is so friendly and energetic when it comes to servicing their customer. This dealership will continue to be my first stop for vehicles and service.Good customer service is hard to find anymore. The folks at Hagerstown Ford, Cheyenne Love and Michael Branson for sure, have mastered it.

pawnedmyhalo

Mar 30, 2014

He was great! He followed me around in the rain and was so pleasant. I Will definitely be back to see him soon when new inventory comes in!

truebluewv

Mar 30, 2014

Everyone on staff was courteous. They worked as a team. They very aware of our valuable time. The sale/trade wasprocessed in a timely manner. Would definitely work with Charlie again!

650hpbadcobras

Mar 29, 2014

Love my new Ford and Jack Harris made buying my Taurus a easy experience!!! I would recommend him as a salesman to all my friends. Thanks Jack

carverboy

Mar 29, 2014

We are very happy with the vehicle we bought from here! Our salesman, Jack Harris was friendly and very helpful with anything we needed to know!

jennylpittman

Mar 29, 2014

We worked with Doug Taylor when purchasing our 2011 Honda Pilot and we could not of had a better salesman! Very helpful and made our experience as relaxing as possible. He provided service with a smile and went above and beyond for us. His positive attitude throughout our car buying experience really assured us of that Hagerstown Ford was the best place to purchase our vehicle. Jenny & Branden Vanorsdale

eleven12vsp

Mar 28, 2014

Went into the dealership having shopped on a Sunday and communicated with Jack who very creatively left his card on a magnet on the side of the truck. The majority of the details had been worked out by e-mail which made the trip to the dealership pretty painless. We worked out a few bugs pretty quickly and I ended up with a great truck. Jack was fantastic to deal with, as was Mike in the Finance office once the deal was done. I've passed out their business cards to several of my friends and will look to them with my next Ford purchase.

jkesecker

Mar 28, 2014

It was a experience working with kelly on purchasing my new car. I would recommend this dealership to anyone looking to purchase a new or used vehicle.

bekah13

Mar 27, 2014

Kelly was a very good dealer. she helped with a lot of thing, with buying my first car. With my first new car she deff, made it an awesome experience. i will deff recommend her & this Hagerstown Ford Dealership.

jmjbo496

Mar 26, 2014

I purchased a 2014 Shelby GT500 from Hagerstown Ford and worked with Tex Miller. Tex was very personable and I enjoyed purchasing the vehicle from him. I will go back to Hagerstown Ford. I have owned Fords for the last 30 years and this was the best buying experience that I have had. Overall, simply the BEST!! Thanks for such an awesome car. Jim

garmanlbowersjr

Mar 25, 2014

I am very pleased with the service Christin and Chris gave me. They went out of their way to see that I was satisfied with the purchase of my new 2014 F150 Supercab Ford truck.

jeremyandamber

Mar 25, 2014

Very pleased definitly reccomend to everyone !!!!!!!jack harris was most helpful, friend great guy... the rest of ford staff very friendly made us feel welcome

kywoman

Mar 25, 2014

My wife & I were looking for a 2nd 4x4 used vehicle with a monthly payment of around $250/mo. Tex came out to us almost immediately as we were looking at the 2004 Nissan. I told him what I wanted and the payment range. We tried out the Nissan & went in to work a deal. Tex met all of my requirements for purchasing a vehicle. not only that, there was only one set of keys &one remote. There was also a small hole in the driver's seat. We got a 2nd key & even got another key & remote. Tex also sent the Nissan to an upholsterer and he fixed the hole in the seat. Tex went out of his way to make me a happy customer!

momperson

Mar 24, 2014

Kelly was very knowledgeable and a pleasure to work with. We would highly recommend her to our friends if they should want to buy a Ford.

tome0317

Mar 24, 2014

Great job we did not buy a car from you but we were very happy with your service thanks again for all you have tried the sales manager was not as helpful I believe you are one of the best there

Hnmmae

Mar 23, 2014

Tex Miller was a wonderful and informative associate. He worker hard to get us in a vehicle that we wanted and could afford. We will recommend him to friends looking for a new car.

jen19781

Mar 23, 2014

I have purchased 2 vehicles from Kelly at Hagerstown Ford over the last year. Each time she was very knowledgeable and friendly. She even made sure I was happy with my cars after I purchased them and made sure I knew everything about the cars.

mike_wade20653

Mar 23, 2014

one of the best and easiest car buying experience,i will return to buy another car,from Chuck this is my third new ford I have bought from Chuck Wade

paulbutts

Mar 23, 2014

jack harris has sold me my last 4 vehicles. hes very knowledgable and very fair. I will continue to due business with him for sure.

Woodal

Mar 23, 2014

We went to the dealership to look at the trucks in stock & to see what deals were being offered. Our intent was not to purchase a vehicle that day. After we decided to purchase vehicle, it seemed things got rushed & did not have time to go over all the features of the vehicle. Now we have to make another trip to dealership for that. Felt like we were also rushed thru the finance department so we have questions about the paperwork. However, it was almost 8:30pm when we left dealership so both the salesman & finance manager had no issues with working past closing. Hope when we return to dealership, we have a better overall understanding of the vehicle & finance agreement.

zdcatc13

Mar 23, 2014

Overall, the car buying experience to many can be stressful, overwhelming, shortcoming and extensive. The staff at Hagerstown Ford, with special attention and consideration to Jack Harris, has made the car buying experience truly flawless and purely enjoyable. Jack's knowledge level of Ford's vehicles (both new and used), the buying experience/process, finance and ultimate customer support is unfathomably extensive never missing a fine detail or taking a shortcut. I would not only highly suggest and refer Hagerstown Ford to anyone looking for a vehicle, but I would give special detail to request and require in my opinion one of the best sales consultants, Jack Harris. I look forward to future purchases and business with Hagerstown Ford and their staff. Sincerely, Robert W Riggs llDepartment of Transportation, Federal Aviation Administration Air Traffic Control Specialist

BSnoots

Mar 22, 2014

I have bought 3 cars from Hagerstown Ford, and have dealt with Tex on 2 of them. If and or when I buy another, I will be sure to look him up again. He is the only car salesman I will deal with. Always treated me fair, and was straight forward with me. I always tell people if they want a Ford go see Tex Miller, he will treat you right.

Dtune99

Mar 22, 2014

Logan was knowledgable and honest. I came in with a price in mind and got more car than I thought I could afford. Logan was attentive and I left with exactly the vehicle I wanted. The website was a great way to build the vehicle with the items i wanted and the final price was very close to the price I calculated online.

F450king

Mar 22, 2014

wow How can I say it???? Logan was Quick, and Efficent. The sevice he gave us was beyoned what a sales person ever did for my wife and I. This young man did an outstanding job with the whole proses. Even after the sale he has been incontact with us to see if were still satisfied. Heck yes I would recomened this young man and dealer to all my friends. As a matter of fact one co worker has already been thier and bought a F-350 from them. EXCELLENT service.. Logan is an absoult asset to them for sure!!!!!!! David and Tina Manning owners of a F-450

Ferreira06

Mar 22, 2014

Very pleased with our purchase! Both of our vehicles had broken down so it was time to try for a new one. Charlie went beyond what any other dealer has ever done for us to make sure we got the vehicle we wanted and needed. Thank you for the excellent service! We will definitely be back to do more business in the future!

missyabbott

Mar 22, 2014

Great experience from start to finish. Everyone was super friendly, got a great deal on the car. Five stars all the way. Will definitely buy from this dealership again.

pkafton1

Mar 22, 2014

We visited the dealership for the purpose of leasing but purchased a new car instead. Our salesman, Trevor Widmyer, was knowledgeable and gave us good advice. He was very patient with us on the test drive and in the office, and we left with the good feeling that the whole staff truly cared about us, as customers. We enjoyed a positive experience and can highly recommend Trevor and the whole staff at Hagerstown Ford. We will be return customers. John and Phyliss Kafton

rhutzel

Mar 22, 2014

We were in a bit of rush that night, needed a car, ours was shot... Tex came to the rescue and we still made it for dinner!

bethanhaaga

Mar 21, 2014

Doug and the rest of the people at this dealership were very friendly and not at all pushy. They've been incredibly responsive to my follow-up questions.

Skipscards

Mar 21, 2014

I was in search for a good economical vehicle and it had to be a Ford. A friend of mine has an Escape Suv and he told me he really liked it. I took a test drive and even though they didn't have the color blue that I wanted, I settled for a silver one. I dealt with Tex Miller and he was very cordial and honest. Chris Black was very cordial and friendly. The New Car Sales Manager, Smitty was very friendly and apologized that I had to wait for a short length of time to complete the sale, but I was in no hurry. I wanted to take my time. I hope that this dealer lives up to my expectations after having such an easy transaction. My hope is that they service well what they sell!

aa491377

Mar 20, 2014

I had the opportunity to work with Jack Harris when I purchased my F250 Superduty Lariet, Diesel 6.7. A couple of the reason's I liked working with Jack and will work with him the next time I purchase a new truck are as follows: 1. The knowledge that Jack conveyed regarding the many features of the truck, (This truck has a significant amount of display options on the control panel that my 2004 truck didn't). 2. Jack, was interested in what I was using the truck for on a daily basis to help understand if the diesel vs gas or 250 vs 350 was the best way to go. 3. Jack, wasn't pushy. In the past I've found salesmen to be pushy and that was turn off. 4. About a week or so after the sale, Jack called to find out how everything was going with the new truck and If I had any questions. 5. Most importantly, Jack was helpful in the process of finalizing the price of the new truck and trade in. At the end of the day, I felt that I purchased a fantastic truck for a price that I didn't pay an "arm and a leg" for. I realize that buying a vehicle can cause anxiety for some people and be an intimidating process for others. If your looking for a salesman/dealership that will treat you like a human being and the utmost respect. Look no further than Jack Harris at Hagerstown Ford. Thank you,Brian - Smithsburg MD

BKief

Mar 20, 2014

Nice selection of vehicles and even offered to locate what we wanted in color and features/options. Fast and friendly service. Kelly Tress went out of her way to make this a smooth transition since we had not purchased a new vehicle in 10 years. We love our Ford Edge.

richrank

Mar 20, 2014

Wonderful experience. Purchased a new F-150 and absolutely love it. Kelly did a great job. Very friendly, efficient, and courteous. Entire staff was great as well. I have recommended Hagerstown Ford to many.

smyers0924

Mar 20, 2014

We had been to Frederick ford and were treated like crap!!! One visit to Hagerstown Ford and we were hooked !! Jack Harris is the best.. 4 vehicles in a year and will definitely buy from him again.. Jack Harris Rocks!!!!!!!!

AshlieButts

Mar 19, 2014

For the past 7 years I have bought 7 vehicles from Jack and ONLY Jack Harris! All vehicles have been wonderful and have had ZERO problems whether new or used. As long as Jack will be working there, my family and I will always continue to buy from him!!!!Awesome job- as far as we're concerned, he's family!!!Ashlie Butts & Family :)

Bartley427

Mar 19, 2014

My husband and I were amazed at not only the customer service we received from Logan Stanley, but everyone at Hagerstown Ford. Logan is a terrific sales person and promised we would be in a new car by the end of the week. He had us in one that very same day! He sold us a very cute Ford Fusion and we couldn't be happier with it!! They went above and beyond to make our car buying experience wonderful! Thanks Logan for everything!!!

BigTlilt

Mar 19, 2014

Chris is an excellent sales person and an asset to Hagerstown ford. His knowledge regarding the vehicles and his funny personality was a true asset while making our purchase of not only one but two vehicles in one week time frame. Great sales man!

Breannfisher22

Mar 19, 2014

I had an amazing experience and loved the way Logan does his job! He helped me with all my questions and made sure I understood everything. I will be back for sure!

cinturn

Mar 19, 2014

The customer service was very good. It is a process buying a new vehicle and Tex made us feel at ease while going through the process of picking the right vehicle to closing the transaction. We are very pleased with our purchase.

Jmsnow1989

Mar 19, 2014

Very friendly and willing to work with you on payment and prices! Tried very hard to get me in the vehicle I wanted and got a great price for my trade-in!

julie1025

Mar 19, 2014

Logan stanley and chris mason were fantastic. I would highly recommend either of them to anyone looking for a new or used vehicle. they both went above and beyond to put me in my new ford focus. Friendly and fast and great service!!! I wouldnt go to anyone else!

justsig

Mar 19, 2014

Last year I was looking for a car that would help me to save on gas, but also be something newer and not have a huge payment compared to what I was currently paying for my SUV. Logan worked with me to find a car that was the perfect fit for me. He kept in touch, keeping me updated as cars came in that he knew I would want and finally the perfect car for me came in. He made the experience seamlessly easy and I have never had such an amazing car buying experience before. Most times, the salesman makes you feel like you're just another "sale", but Logan is someone that I will go back to time and time again to deal with and purchase cars from. He truly cares about his clients and couldn't be any better to deal with. Thanks again Logan!

Kcouch07

Mar 19, 2014

Logan made the car buying experience fun instead of stressful for me. Every question i had he had an answer to. Since being there i have recommended both hagerstown ford and logan stanley to everyone thinking about buying a new or used car. He was extremely personable and worked with me for hours to help me get exactly what i wanted.Needless to say im am very happy with the service, very happy with the car, and happy i chose hagerstown ford.

kimpiper75

Mar 19, 2014

Chris was very helpful in helping me pick out the truck that I purchased, he explained all the details of each truck that iI looked at... He was very professional and patient with me... when I am ready to trade my truck in or buy another one I will definitely go back to Hagerstown Ford and ask for Chris... Thank You Hagerstown Ford for giving me this opportunity to start over and for all the help you all have given me... I have and will continue to tell my family and friends about you all :)

krslick08

Mar 19, 2014

I went to Hagerstown Ford with a particular car in mind and I was very pleased with my experience. Tex Miller found the car and was able to get it to me in a very timely matter. His customer service was exceptional, as well as the rest of the staff. I would highly recommend Hagerstown Ford and Tex Miller!

lcurry90

Mar 19, 2014

Great experience. Knowledgable about car and aspects of sale. Patient answering questions. Very thorough. Would highly recommend him to others looking to buy from ford.

mikebarnes1967

Mar 19, 2014

Great overall sales experience Logan Stanley did an awesome job making this deal happen, and was very knowledgable of the truck and the deal was excellent ! When this Dealership was call Massy Ford I was never able to make a Deal ! If you are looking for a New Truck or Car I would highly recommend Hagerstown Ford and make sure you ask for Logan Stanley!!

my-rissa

Mar 19, 2014

Logan was great. He did everything he could to get me the vehicle I wanted. Would recommend him to anyone looking to buy a car

sexynana

Mar 19, 2014

Chris Mongold was an excellent representative for Hagerstown Dealership. He knew the cars that were available for purchase. He was easy to understand and trustworthy. I was a single woman looking for a deal and felt somewhat uncomfortable being in that position. Chris eased my mind, answered questions honestly, and sold me a very nice Ford vehicle. To this day Chris keeps in contact to ensure that I am still satisfied and when the time is appropriate I will return for another deal!! Thanks Chris for your honesty and commitment. I appreciate you.

staclksa

Mar 19, 2014

I was looking to compare different kinds of cars and was given a very good test drive and explanation of all the features on the Ford Escape. After the demonstrations of all the features on the new Ford Escape, decided this was what I wanted. Trevor was very helpful in showing me how to set the phone. How to use all the different functions and I am very happy with my new car.

swalla01

Mar 19, 2014

Jack Harris was incredibly helpful and professional! I was 18 when I went out to look for my first car and Jack made everything very easy. I found my VW Jetta on the first day I visited Hagerstown Ford and left with the car that night. Jack and Craig worked relentlessly to get me the best deal. Jack has even kept in touch since this purchase; he really makes sure his customers are satisfied. I have referred family and friends to Jack because he is such a nice man and very knowledgeable about the business. Thanks again, Jack!Shelby Wallace & The Weir Family

syeakle

Mar 19, 2014

I was very please with Charlie we took the truck for a test ride we got back Charlie sat drown and went over the truck with me and the paper work I was please with the price he work up thank steve hines

taztoystinker

Mar 19, 2014

Hagerstown Ford was a great experience. Chris Mongold is awesome and a asset to the Hagerstown Ford company. He never told me what I wanted to hear only the facts. He is not a typical saleman that just want to get you in a vehicle. He wants to make sure you are happy and satisfied.. We didn't only buy one car but two. I would definitely go back to see Chris with my next purchase. He still answers any questions that I have. GOOD JOB Chris!!!!! Very satisfied customer :)

teday8906

Mar 19, 2014

I have nothing but great things to say about my experience. I went into the dealership thinking the process wouldnt go very smooth from my experience with dealerships in the past. I was wrong, Logan made sure i came out of there happy with my purchase. Logan gave me great customer service and a great price on my vehicle. I would highly recommend this dealership if you are looking for a new or used vehicle!

briandscott122

Mar 18, 2014

I have been going to Hagerstown ford since 2011 to get my vehicles. I will only buy from jack Harris. He has always been very open and honest with me. He helps me to reach my goal of payment wise and how much I would like to spend on a vehicle. He makes buying a vehicle a great and happy experience instead of a disaster like some sales people have. I plan on coming back to buy more vehicles from Hagerstown ford and the greatest sales person ever jack Harris

Daddicus

Mar 18, 2014

Charlie Gesford was there to help me, even as I walked in the door. Led me immediately to several cars of the type that fit my desires. Gave no impression at any time that I was anything more than his #1 customer. Conversational and pleasant on the test drive. Allowed me to take two more drives without him riding along. Paperwork and administrivia were accomplished without undue delay. Charlie listened to my arguments for a lower price than what was first quoted without becoming defensive. I enjoyed working with this gentleman salesman.

fordbuyer712

Mar 18, 2014

The staff of Hagerstown Ford provided prompt and friendly service. The whole process was completed to our satisfaction and we ended up with exactly what we were looking for. We highly recommend this dealership.

msmyrn

Mar 18, 2014

the experience at Hagerstown ford was excellent. jack harris was a wonderful salesperson. I would highly recommend someone to use him for the purchase of a car. I think he is very truthful and fair with his customers. I would consider him a friend.

Jrobison40

Mar 16, 2014

They were very professional and courteous. I would recommend this dealership 100%. They also were very efficient and made it an exceptional experience. Great job from all those involved in the sale.

Strokerinc83

Mar 16, 2014

I stopped by Hagerstown Ford to look at purchasing a new Super Duty. I asked for Jack Harris and he and I sat down and began working on a deal that would fit my budget on a 2014 Ford F350. He went to war for me and found every discount and incentive he could possibly find. With him and Smittie Smith working together they got me the truck I wanted for a amazing price. No other dealership in the area came even close to what those guys did for me. They also were great with my 4 year old son. He got a little wound up when he has to sit around while the deal was being made. Hagerstown Ford employees would play with him and gave him cookies in which kept him calm. A+ service. Only dealership I will ever deal with again.

dwalt57

Mar 15, 2014

My husband Charles worked at Massey Ford in the 80's and knew Tex and we decided to get a new car and thought of Tex. Great guy very genuine nothing fake about him. Thank you Tex you are great, The Waltricks

Jprosserbell429

Mar 15, 2014

Easy to work with and no pressure. Great experience and highly recommend to anyone considering a new ford, prices are unbeatable from any other dealer.

davidchurchey87

Mar 12, 2014

charlie gesford was a really good and down to earth sale person was very respectfull and explained everything to me that i needed to know i do recomend people to go to him due to these reason so all in alll i was satisfied with his service do believe this man deserves a [A] grade from me once again thanks charlie gesford

brandy02

Mar 11, 2014

I have purchased every car I own from Jack Harris over the last 15 years beacuse of his professionalism. He engages in and understand my finances to place me in a vehicle I can afford. He and the finance office always stay within my budget. With that said, I truly appreciate all his help in making my car buying memorable. Thank you Jack,

brandy2123

Mar 11, 2014

Jack Harris did a wonderful job with helping me select the right vehicle to fit my family needs. I received a far trade-in offer on my used 2009 Ford Flex, and I had the opportunity to test drive the selected vehicles before I made my purchase. Mr. Harris was fast, efficient, friendly and had excellent customer service. This was my very first time purchasing a new car and my experience was virtuous, I would definitely refer people to see him. I am really enjoying my new 2014 Ford Explorer and I would like to thank Mr. Jack Harris for an unforgettable experience with Hagerstown Ford.

lanehart

Mar 11, 2014

Our son is purchasing his 1st car and Jack Harris was wonderful to work with. He was no pressure and made sure our son understood what the process was. Craig Grove in finance made sure our son understood exactly what he was signing and was just fun to work with.

waltfdt

Mar 7, 2014

Jack Harris was by far the best and most knowledgeable salesman I have ever dealt with. He was also upfront and honest. He completely went through the entire truck with me so I would now how to use everything. I was very pleased with the purchasing process from when I sat down with Jack and until I drove the truck away. I would recommend Hagerstown Ford to anyone to purchase a vehicle.

Whybother22

Sep 6, 2013

My boyfriend and I have tried to possibly purchase a vehicle on 2 seperate occasions. I wish we didnt decide to try again the second time. First visit completely ignored, no one came out of the trailer so we left. Second time I believe we saw at least 3 guys in the trailer but they were busy helping 1 family. And 3 others that were standing around. One salesman said no more than excuse me not have you been helped, do you need help. Oh I'm sorry I came to buy a car not wander around the lot, and now observe 4 people helping 1 family. Ridiculous I would never come back here or recommend to my worst enemy. If they weren't going to sell anymore cars after 8:00 and I mean 8 not 9 when they close. Then a professional salesman that wants business would say I'm sorry we've made out last sale for the night come back tomorrow we open at....

FRUSTRATEDBEYOND

Aug 22, 2013

Sold us a Ford F250. The night papers were signed the vehicle had not been inspected & there was not a sticker in the window.They inspected after the fact. This is a lifted truck with oversize tires and it sat that way on the lot for sale. When papers were signed they had switched the oversized tires out to send it home & then had us bring their tires back that night after switching them back. Offered us a warranty then did not honor due to the vehicle being lifted(which need I say the vehicle was lifted when we purchased) Turns out the vehicle had major problems that was noticed on day 3 of owning the vehicle. When we went back to discuss this several things occurred and yes there response will be that they offered to buy it back so I am looking forward to hearing that ONE MORE TIME. Long story short is that we wanted the vehicle we just wanted it fixed. They would not do that. We were advised that there is no warranty even though we were offered one. At the time we declined the buy back used car manager became Irate, Unruly, Rude, Shaky and uncontrollable. He even brought another little guy to stand by his side to witness this behavior & told us to leave the premise & he kept our keys and our truck even though we did not accept the buy back. We had to call the state police to find out that he had no right to do that. We had purchase papers. After getting the papers, the did give us a small check for engine repairs with writing on the back basically saying we are accepting this check & they are done with us. What were we to do because now they were not talking. We had a truck that now they are saying no buy back here is your small check that I think was $2,000 & the repair was $5,000 to have done & we were stuck because we did not do what they wanted. Rick Kelley is the President of the dealership & he could have cared less if we were properly taken care of or not. He did not care that his used car sales manager told his customers to stop bitching! He did not return phone calls for 2 days and when your are this stressed over a major purchase you would like to get it taken care of! Birds of a Feather!! Now 6 months fast forward..We go to MVA and have the truck gifted to our son & they advise us that the truck has odometer rollback & unibody damage! That explains why we cant keep it in alignment & we cannot keep tires from wearing unevenly. The carfax they showed us did not show that. This vehicle went through auction & this information was disclosed at auction. Was their carfax report legal?? I don't know. We pulled from the same sight that the MVA pulls from which is AutoCheck. Maybe Hagerstown Ford should stop selling bad vehicles & we would not see so many bad reviews. There comebacks are all the same. It is the consumers fault. We as consumers know all about the vehicles & should not ask questions. Well I am aware that I could have sold the truck back but the facts are that they sold a vehicle that should not have come off of their lot, backed away so they didn't have to deal with, took their money & ran. Used car manager wont let you get a word in & Rick Kelley just does not care. I would not send anyone I know to Hagerstown Ford. They are dishonest, bullies & only care about money. Could care less what their response is I just want others to know that you should double check the car report on your own. Make sure you have the sticker in the window showing as is, warranty etc. We did not have this. Look at inspection papers. We did not have this. Make sure your sales team is respectable, courteous & mature. We did not have this. We also were not able to get a word in to Davis in order to come to a solution. We were in nice terms bullied at Hagerstown Ford.

Bandit

Jul 9, 2013

Always friendly and honest with what your car needs.

barbsmith5

Jun 21, 2013

Well I bought a 2013 ford fusion Wednesday June 19 2013 I asked if everything was good with the finance I was told they felt everything was good . I know now that it wasn't I know they low ball figures to everyone to get the sale out the door well 2 days later June 21 2013 I get a call from fiance that they couldn't get it to go at the rates they quoted. Now my payment was going go from 486.00 now to 640.00 really are they crazy some people would say that's ok just because they want it so bad but not me they got it back and I came home with my 2012 ford focus that I bought there last year but I can say that I will never go to them again for a car you just don't do that to people and sleep at night so I will not be going there ever again BUT if you feel the need to go there you should talk to Robert Cline a super nice guy and salesperson to deal with

carnut

Mar 8, 2013

Adam (The service Representative) at Hagerstown Ford was very helpful and knowledgeable. He was able to solve my problem through conversations on the phone. He was willing to go the extra mile and seak out more information on my unique problem. When he was sure he had the correct answer he called me back. He was correct. Problem solved! Thanks again for caring and not blowing me off like so many other ford dealers did.

rihrod

Feb 22, 2013

HAGERSTOWN HAS DONE ALL MY SRVICE WORK ON MY E250 WHEN IT CAME TIME TO TRADE IT IN I DIDN'T THINK THAT HAGERSTOWN FORD WOULD HELP ME I WAS WRONG THE PEOPLE AT THE DEALERship nice's and helpful I have ever meet so all I can say is thank you for making day. Rick Rodriguez

baker1956

Feb 14, 2013

I was recently sold a car that I was told was AWD.......well it's not..found out after a terrible driving experience in the snow. Tried to return car, which I had only had 3 days......told I could return if I paid all expenses incurred to do so, several thousand dollars. Basically was called a liar..they said they would never make that mistake..........well guess what...they did! Never received an apology, nor did they show any remorse for giving me false information...having no choice, I picked up my car....again no apology, no nothing except coupons for 3 free oil changes....what a slap in the face. They are rude and pushy. I specifically asked if it was AWD because the window sticker did not specify AWD or FWD. All they are interested in is money...no customer satisfaction..no customer service and definetly not wanting a returning customer. My health has suffered due to this situation which is far from over, as I intend on filing a complaint with Ford and The Better Business Bureau. Don'y waste your time or money with this dealership! They are awful!!!!!!!!!!!!!!!

joe.mays.1048

Feb 1, 2013

I have used the service department several times at Hagerstown Ford in the past year. We had our Ford diesel in the service department to have an intermittent electrical issue diagnosed. We were informed that the computer would need to be replaced at a cost of more than $1,000.00. The reason for replacing the computer did not seem correct. According to the service department their best diesel mechanic diagnosed our problem. We took the truck to Cumberland Valley Diesel (CVD) located in State Line, PA. Upon describing the issue to CVD they informed us that they had an idea what the issue could be. They diagnosed the AND fixed the problem. It was a simple poor ground wire. According to CVD this is a common issue and the FIRST thing they check as it is so simple and CHEAP to fix. Cost to fix our truck by CVD $75.00. We recently had our Escape in for an oil change service special. This appointment was scheduled and we dropped off the Escape the night before. Upon arriving he next afternoon to pick-up our Escape the scheduled service was not completed. When they finally completed the service they safety inspection missed a headlight bulb that was burned out. They did provide the oil change for free due to their mistake. Our Escape was just in Hagerstown Fords Service Center for a failed electronic power steering failure. The power steering completely locked and could not be moved. We had the vehicle towed to Hagerstown Ford and since this was a complete failure of the steering we assumed that Ford would want to address this issue. Ford Customer Carecared less about the failure. Hagerstown Ford stated that if Ford wouldnt provide assistance there was nothing they could do to help in this unusual situation. Upon doing a quick internet search it appears that the electronic power assist has a failure rate. Although, most do not completely fail they just stop providing assist and the wheel can still be turned. In our circumstance the wheel could not be moved at all. So this was a complete failure of the steerin system. In addition, I was able to find a Ford dealer that sells parts to the public at cost plus 10%. The electronic power steering column has a MSRP of $850.00. We were able to purchase the same OEM part for under $600.00. I discussed this situation with Tim Rowe, Hagerstown Fords Service Manager. I explained that I found that in fact this issue with our Escape was not unheard of (source NTSB web site). In addition, I could obtain the part for far less than $850.00 his department quoted. I also explained that I understood our vehicle was out of warranty however, this was an unusual situation as the steering completely failed. In addition it was not difficult to deduce that based on the information I found regarding a known failure rate of the part, the fact that Ford as nearly 200 of this cheap parts sitting on the shelf in the warehouse it wasnt difficult to surmise that Ford has an issue. Although, the extent of this issue is likely still being evaluated and studied to determine the scope/cause of the problem. After some discussion Tim offered the part to us at cost plus 20%. His departments labor rate is $100.00 per hour and according to Tim it would take 4.5 hours to replace the part ($450). I believe this offer was more out of frustration that I found the part such a great price as he couldnt believe that I could purchase the part the price I quoted. I had sincerely hoped that either Ford or Hagerstown Ford would have offered to provide some assistance in this situation; if for no other reason than to show good faith to a long time Ford Customer. It certainly would have been in Hagerstown Fords best interest to offer some assistance to try to keep us a customer. After all, we live less than 1 mile from the dealership. I gave both Ford and Hagerstown Ford many opportunities to make the best out of this situation; however in the end neither was willing to make the best of a bad situation. I explicitly explained to both of them I did not expect the work for free but some good will would have gone a long way in this circumstance, considering the steering completely failed. The upside to all this is that I was able to find a very good shop, Battleview Service located in Boonsboro, MD that completed the work at a significantly reduced price compared to Hagerstown Ford. Battleview was able to install the part AND program it without any problem. They were very courteous and professional. I should also mention that we tried to purchase 2 new Escapes from Hagerstown Ford. The first time they tried to pull a switch on us we specifically as for pricing on a 4x4 and they quoted us pricing on a 2x4. I questioned the pricing several times and was told that the pricing was correct and it was a GREAT deal. We were prepared to sign when I noticed the exact model was a 2x4 suddenly the price for a 4x4 was inserted not such a good deal. The 2nd time they were not able to match the price of dealership 45 minutes away and they kept giving me the run around. I also looked at used vehiacal that had supposedly passed an inspection and was ready to go. I found several issues including, burned out headlight, ripped wiper blade, burned out turn signal bulb and a burned out license plate bulb. I cannot recommend Hagerstown Ford sales or service based on my personal experiences outlined above. I can confidently recommend Cumberland Valley Diesel (CVD) for your PowerStroke and Battleview Service for other work. As a long time Ford owner (more than 1 million miles behind the wheel of a Ford and a Ford owner since age 16 -38 year Ford owner) I am uncertain that the next vehicle will be a Ford based on my recent experience with Ford Customer Care. If Ford decides to contact me and make this situation better, which is extremely doubtful based on my phone conversations with them, I will update this review.

charles13

Sep 27, 2012

it was a pleasant experience at the dealership buying a used car.frank mullins and jennifer biddle went the extra mile to meet my expectations.i would highly reccomend this dealership to all who are looking to buy a new or used car.this dealership will definately make your car buying easy and friendly.yours truly....charles weadon

cloughfeather

Jul 19, 2012

I have been a loyal Ford customer for the last six years to Hagerstown Ford. I have purchased three personal vehicles and three 12 passenger vans for my company. When one of our company vans experience engine problems, I was told the only solution was a new or used motor with the new motor costing $7,000.00. I questioned my service agent if there was another way the engine could be repaired and was told that a new or used was the only solution. I stated that I would have the van taken to another service mechanic and if the engine could be fixed then I would not be back to Hagerstown Ford, to this the Service Agent replied "sorry to hear that". The Service Agent knew that our company vans provides transportation for special needs adults. How sad that Hagerstown Ford shows such little respect and concern for our special needs population. By the way, the van that they wanted me to spend $7000.00 for a new motor was fixed by Harding Service Station for less than $600.00. I do not recommend ANYONE to purchase or have repairs done by Hagerstown Ford.******Update******We were contacted by Tim about our concern and he went above and to take care of our issue. We will continue to use Hagerstown Ford for our business and personal needs. Thank you very much!

bekshanholtz

May 30, 2012

I was looking into buying a 2012 Ford Edge. I called around to most of the Ford dealers in my area, including Hagerstown Ford. I had the pleasure of speaking to Chuck Wade, who constantly kept in touch and answered all my questions politely. When I went there the next week, I met with Chuck, who was there and who had cleared out an appointment just for me, he was prompt and responsive with fair answers. Chuck and Mike gave me a decent price for a black Ford Edge that I was in love with. They were funny and nice and made me feel comfortable throughout the whole process. I left happy. Then, the next week or so, my Edge's check engine light came on. I was on my way to work and I was extremely upset. I called Mike and he was quick to respond to my call. He even sent out 2 of his employees to meet me at work and pick up my Edge to bring it to their dealership to get it checked out. When it turned out that it couldn't be fixed that day, and being that it was a Saturday on a holiday weekend, he sent one of his staff, Daniel, out to bring a brand new limited Ford Edge for me to drive until mine was fixed. Daniel got there before I left that night and was extremely nice and informative. The staff here is amazing! I definately recommend Hagerstown Ford to anyone!!

rick michael

May 17, 2012

Hello: I am Rick Michael & I had an unfortunate dealing with the service dept., as the manager & assist. manager were not around. The work never was done & when I returned to the Dealership, I had a talk with Mr. Tim Rowe, the manager, & he made me a GREAT! offer to get my Mustang GT worked on. He & Dennis Samuel had someone from the dealer come to my house in the morning to pick up my car & take it to the dealer (at least 25 minute 1- way drive. They did the work & Dennis called me up to inform me that the work went perfect & that someone would be driving my car back to my house. I was quite surprised to see that the manager, Tim Rowe, drove the car himself & couldn't have been nicer to me. T feel that what they did gave me tremendous confidence in this dealerships ability to do professional work & I was very! satisfied with both gentlemen's attitudes toward me, which was superb. I would never write something like this if it wasn't soo impressive to me. Lauds to Hagerstown Ford's Service Center & Ford should be proud to have a dealership that wants to please it's clients. Thank you very! much, Rick Michael

Praphawadee

Mar 9, 2012

Back in June of 2011, we bought a yellow ford fiesta from Chris Mongold. He was a very friendly and encouraging guy. He helped us all the way and answered all of our questions with no hesitants. I would recommend Chris to everyone looking forward to purchase a vehicle at Hagerstown Ford...

rmelvin123

Feb 22, 2012

Bought a used Kia on Saturday. They where very busy and I had a several hour wait to sign my paperwork. The manager bought pizza for all of the customers waiting to sign the final paperwork. Probably 10 people waiting after they were closed. I thought this was very thoughtful. I loved the way Charlie treated us through the whole time we were there. Great place to buy a car.

mounties1993

Feb 12, 2012

Tried many Ford Dealerships closer to our home to find the vehicle we wanted to purchase with no luck. We found the 2011 Ford Fusion with everything we wanted at an incredible price. Within just minutes of requesting information of the Fusion we were contacted and got the process moving for the purchase. Two days later we drove 1 1/2 hours to pick up the car. We were in and out with our new vehicle very quick with no problems. Was the easiest purchase we ever made. All of the staff at Hagerstown Ford was amazing especially Justin Mooney. What a great salesman! We will be back next time we are in the market for a new vehicle. Thank you for a great car buying experience!!! Have already recommended to several people! You guys are great!

johnsontata5

Jan 28, 2012

Our company has required multiple service visits over the past year. Each time we have had service here, they have provided more than requested at a lesser price than originally quoted. They are breaking the mold for the generally accepted expectation of dealerships that overcharge and over diagnose to meet their bottom line during these tough times. For as long as we're in business and Hagerstown Ford is selling and servicing trucks, we will use them exclusively.Marty Johnson, PresidentFairway Home Services, Inc

dmaas

Jan 21, 2012

Great company to work with and Chuck Wade is a great salesman and very attentive to customer needs. I would recommend Hagerstown Ford and Chuck Wade to anyone interested in a new or used vehicle.

STIKWITHGM

Jan 19, 2012

I BROUGHT MY 2011 F-150 ECO-BOOST IN FOR AN ENGINE PROBLEM THAT OCCURED WHILE ON A TRIP. HAGERSTOWN FORD FIXED THE PROBLEM BUT SINCE THEN MY GAS MILEAGE HAS GONE DOWN THE TUBES!!!! MY 3.5 IS RATED AT 15MPG-21MPG!! I'M HAVING A HARD TIME JUST TRYING TO MANTAINING 15MPG. IF I DON'T BABY THE TRUCK I CAN'T QUITE GET 15MPG!!! I WAS TOLD BY TWO DIFFERENT SERVICE PEOPLE THAT I COULD NOT GO BY THE DIGITAL READOUT ON MY DASH!!! SO MY QUESTION WAS WHY DOES FORD PUT DIGITAL READOUT ON A VEHICLE IF YOU CAN'T GO BY WHAT IT SAYS? BESIDES THAT WHEN I GOT THE TRUCK NEW THE(MILES TO EMPTY DISPLAY) READ 400+ WHEN I FILLED IT UP NOW IT WILL ONLY READ 300+ WHEN FULL!!!!! I MIGHT ADD THAT THIS IS THE FIRST FORD I EVER BOUGHT !! I ALWAYS BOUGHT GM BEFORE AND I THOUGHT I WOULD GIVE FORD A TRY. NEEDLESS TO SAY IF THIS IS WHAT I CAN EXPECT IT'S NOT DOING A VERY GOOD JOB OF INSURING I WILL EVER BUY ANOTHER FORD.

oldschool3162

Jan 17, 2012

I apply for a loan online on Sunday was aproved Monday. the service is not great at all even in person I will never back

M,miller

Jan 16, 2012

Over all good experience. We had a problem with our car, but they stood up and fixed it. It's always a great feeling when you know someone will stand by their product after the sale is done. Some places honesty and customer care still mean something! Great job guys! Thank you, M,miller

steaminginpa

Dec 21, 2011

Truck had coolant loss,low power problem.Truck had Egr/oil cooler replaced under warranty,but when I asked to have them look further in to the engine,they refused.I still had a coolant loss problem,and I called them about it.I was told the truck might have been pushing some air out of the system because of the repairs. After calling them again/again about still loosing coolant,I myself tested the trucks coolant system pressure. I found the truck had blown head gaskets.When I called them up about what I found,they said your warranty ran out by time.Even though there was only 2,800 miles put on the truck from when they made the repairs. Also no more Fords will be here because since Hagerstown Ford fooled me around,and did not make the correct repairs the warranty ran out during this whole thing,and Ford was pretty nasty. No bail out for Ford because of screwing people. So $5000 of my own had to be paid to have the repairs made,and I did not have Hagerstown Ford do the work.DO NOT LET THEM WORK ON YOUR DIESEL EVER!!! You might get a good deal on a car/truck from the sales staff,but after the sale go somewhere else. Unless you have no need for the vehicle because of dropping it off so many times for service,and not having the repairs made correctly.I will never even window shop there,and I make sure I spread the word about my experiences. As you can see I am still warning people. Save your $$$Please people tell about your dealings with Hagerstown Ford this is your chance. Good/bad this is the chance to have your voice heard.

rozansky

Sep 21, 2011

I had a nice 99 Ford Ranger with 217,000 miles, until the second car waiting at a stop sign at the intersection, where I had right of way, decided to go around the car in front of them and run into me. I had no idea what to do. I visited several car dealers looking for a new vehicle I was comfortable with. The Dodge guy drives a GM (not a good sign), the Toyota dealer, and product, was I have to admit, good, and I did test drive it. I went into one Ford dealer who I guess, decided by way I was dressed (from work), I could not afford anything. Then I went to Hagerstown Ford, and fortunately met Jack Harris. Again, I was coming home from work (holes in jeans and a little grime on me). That did not matter to Jack. He treats his customers with respect and friendliness no matter how they look, and understands the world we live in. He is low pressure, and up front with costs. No hidden expenses come up as the deal is being finalized. He is extremely organized, honest and friendly. And talk about knowing the product, guess he must read the books in his spare time. He did not hesitate or have to look anything up; the answers were on the spot and turned out extremely accurate. He looked for every advantage he could to help us, including rebates, availability and (because I work for an automotive supplier), employee discounts. Now as great a guy as Jack is, I also have to say that my experience and faith in other support staff at Hagerstown Ford (Sherry and Brian), was also fantastic. I am now the proud owner of a Ford F150 Super Cab XLT, with all the bells and whistles. And I feel much is owed to Jack for helping me see the value of this truck. As I said, I drove the Toyota, loved it. But then, after taking this F150 for a spin, there was no comparison. My family has typically gotten 200,000 to 300,000 miles or more out of Ford trucks, and been very satisfied with them. I have to say, my daughter and wife will be looking for new vehicles in the next few years, and we will be going straight to Hagerstown Ford, with Jack Harris's card in hand. Do yourself a favor if you are thinking of a new vehicle, go see this guy; he will become more of a friend than a car salesman.

Rhonda3fcl

Sep 16, 2011

I was very satisfied with the service I received. They were very courteous, friendly and helpful. The price was good, given my credit rating, and I found the exact type of car that I had been seeking. The process was easy and I was especially pleased with the extended warranty. I didn't expect that and it was a most pleasant surprise. I would most certainly recommend the dealership to anyone looking to buy a car.

bta

Aug 4, 2011

I have purchased over a dozen cars to date from Chuck Wade and Hagerstown Ford. They are the most knowledgeable regarding working with a nonprofit organization and tax issues. I am always confident that I am getting the best price and have on several occasions purchased vehicles without even seeing them... based on Chuck's word. I have had no regrets and continue to return to them.

BennettMac

Jul 31, 2011

Jack was extremely friendly and knowledgable about the vehicle that I purchased. He explained any and all questions that I had concerning the vehicle, warranty, interest on payments, and registration of the vehicle (as I live in Pennsylvania, not Maryland). I would highly recommend Jack and the rest of the team at Hagerstown Ford.

Susanr01

Jul 31, 2011

The Sales Consultant and Finance Manager that we worked with were very informative and gave us the information we needed to make a decision. Both were very pleasant and polite and made this car buying experience very easy. All employees at this dealership were very polite and helpful. We would recommend this dealership to anyone interested in purchasing a new or used vehicle.

jfulton74

Jul 30, 2011

THE MOST HORRIBLE PLACE TI GO THEY PUT US IN THE BIGGEST PURCHASE OF CRAP EVER THEY TOLD US THAT THERE WAS NOTHING THE MATTER WITH THE VEHICLES UNTIL WE LEFT THEN EVERYTHING YOU CAN THINK OF STARTED GOIN WRONG WITH IT WE HAVE A 3 YEAR WARRENTY BUT FOR SOME REASON THEY DIDN'T CARE THE SALES PERSON, FINANCIAL GUY THE MANAGER AN EVEN THE MIKE REED THE GUY ABOVE THE MANAGE PRETTY MUCH DIDN'T GIVE TWO CRAPS THEY EVEN HAD THE NERVE TO SAY THEY LOST ALL OF OUR PAPER WORK. ALL THE PEOPLE THAT WORK IN HAGERSTOWN FORD CAN KISS MY A**

dink357

Jul 26, 2011

Awesome experience!!! No BS hassles! Was straight from the get-go!!Will definitely buy from there again! No bullying or added stress, just an all around great experience!

msulek

Jul 22, 2011

I wanted to say that Jimmy Bussard was very professional and extremely helpful with the purchase of my new ford fusion. I will definitely return to Hagerstown Ford and work with him again. I also recommended him to a friend whom is looking for a new car. Thank again for your help Jimmy. Melissa Sulek

MrVoodyard

Jul 3, 2011

John was very helpful and friendly. I feel I made a very informative and safe decision on my purchase. This was my first time buying from an actual major car dealer and it couldn't have went better. I would have no problem making a recommendation to your branch in Hagerstown.

sosweet03

Jul 3, 2011

John Smith is a pleasure to deal with. He has sold me my last two cars. I trust that I am getting the best deal on the most reliable car possible with John. He is always friendly, fast and comited when I come to him to purchase a car. I recommend John Smith to everyone I know who is wanting to purchase at Hagerstown Ford.

bullwinkle1975

Jul 1, 2011

this is the second vehicle i have purchased from hagerstown ford and i am very pleased with the friendliness and experience and help from mr.miller i would suggest any to work with him.

barbiewood1

Jun 30, 2011

Daniel was very knowledgeable with the car show us everything we needed to be and was not pushish just to make a sale and setup my bluetooth for me

dcgavin23

Jun 30, 2011

Jimmy helped me purchase my vehicle and was extremely helpful! He has a great demeanor and attitude, and kept the visit interesting! He is not your typical salesman, he can actually be honest, objective and still make you laugh at the same time! He went out of his way to find the exact car I wanted even though it was 3 hours away, and then went to get it and made sure I got it the next day! He did everything possible to accomadate me throughout the purchase. I don't think I could buy a car from another dealership or sales person ever again!

jjwhite

Jun 30, 2011

I had a great total experience at Hagerstown Ford from start to finish. Craig Grove did a great job working the deal taking care ofall my needs and finishing the deal. I would like to take a moment and thank him for all he did to make this deal complete.

kbm22483

Jun 30, 2011

My husband and I recently purchased a vehicle from Craig Grove at Hagerstown Ford. Craig was very friendly, professional, and knowledgeable. We have both agreed that this was the most FUN we have had purchasing a car. We were straight forward with him, and He treated us with the same respect. He is definitely someone I would make a future purchase from. This now makes my 3rd purchase from Hagerstown Ford and we will be back for a 4th. A vehicle purchase is not something I would normally classify as "fun" or even consider taking the time to write a review on, but these guys were a lot of fun and did a GREAT job! Thumbs up to Hagerstown Ford and 2 Thumbs up to Craig Grove!

sportsfrk92

Jun 30, 2011

Great overall experience. The salesman Craig Grove did a great job of getting me the best price possible for my vehicle. The customer service there was exceptional. Very friendly. Would recommend this dealership to everyone.

velmustang

Jun 30, 2011

Zack is a very good sales person and very friendly I would tell everyone to come and buy any car or truck form Zack B.

vwdragthing

Jun 30, 2011

Just driving through saw a 08 sport trac talked to craig about trading my 04 on the 08. He and his manager worked out a great deal. Came back the next day and made purchase. Craig, Sherry, Teri and the rest of the dealer ship were a pleasure to deal with. If your looking for a dealership with no hassels keep hagerstown ford in mind. Thanks to all at hagerstown ford.

wewilla

Jun 30, 2011

HAGERSTOWN FORD IS AN EXCEPTIONAL DEALERSHIP. ALL EMPLOYEES WORK TOGETHER TO MAKE CUSTOMERS FEEL WELCOME. IT IS VERY WELL MANAGAGED, THEY TREAT EVERYONE REGARDLESS OF AGE,SEX OR ORENTATION WITH THE UPMOST RESPECT, ONE FEELS LIKE THEY ARE PART OF THE FORD FAMILY. GREAT SERVICE!!!! THUMBS UP TO EACH AND EVERY EMPLOYEE, TWO THUMBS UP TO THE MANAGER MIKE REED ALSO SHERRY KENNEDY :) KEVIN AND CHRIS FINANCE MGRS DESERVE A PAT ON THE BACK. I HIGHLY RECOMMEND HAGERSTOWN FORD. SMILEY "SMITTY" AND TEX MILLER THE BEST SALES PERSONS I HAVE HAD. I WILL NEVER GO TO ANY OTHER DEALERSHIP,HAGERSTOWN FORD IS THE BEST AND ONLY DEALERSHIP I WOULD RECOMMEND.AS TONY THE TIGER WOULD SAY "THEYREEEE GREAT!!!!"

beachbunny69

Jun 29, 2011

Smittie was my salesman and did a fantastic job listening to my wants and needs in a vehicle and then landing me on my dream car...a new Taurus! He took the time to go over the whole vehicle in particular the Sync system which is so cool! I also wanted to thank the Manager Sherry and Kevin Steen in the Finance Dept. for their help in my new purchase. I will definately recommend Smittie and Hagerstown Ford as a place to purchase a new or used vehicle. Thanks Hagerstown Ford!

gregortl

Jun 29, 2011

I was very delighted to have had the pleasure of working with Smittie during my recent visit and subsequent purchase of a new vehicle at Hagerstown Ford. His professionalism, expert knowledge of the vehicles and ability to handle my specific needs were very important to my complete customer satisfaction. In the past, I felt some car dealerships were not sensitive to my needs and promoted high-pressure sales tactics or rushed decision-making; but not in this case. Smittie addressed my concerns as if they were his own and I am very satisfied with my new purchase, having found the exact vehicle I was looking for. Overall, I had a great experience and look forward to recommending Smittie and Hagerstown Ford Team to potential car buyers.

Jdelauney

Jun 29, 2011

I walked in, asked for Jimmy and he was right with me ready to help me find exactly what I was looking for. It was a spontaneous decision to trade my 2008 Fusion in for a newer one so I was not prepared with useful information, but Jimmy took the time to make the necessary phone calls to get the information needed in order to get the process started.I walked in at 4pm just looking/discussing any possible deals and walked out the door at 7pm (that includes the time it took to drive back home to get my trade in car) with the keys to a new 2011 Fusion. I will definitely be back in the future!

mjenkins67

Jun 29, 2011

Our saleman John Christopher Smith was awesome!!! I had called over two days in advance about a vehicle, and he had it put away so I was going to drive the same vehicle I questioned him about. When my wife arrived at Hagerstown Ford, she was given the up-most attention, and answered all the questions she may have had. All to say, we drove away in a 2011 Ford Fusion SE. I would recommend Hagerstown Ford, and especially my salesman to any of my friends. Mr. Smith showed the professionalism one would expect when buying a new car. I can honestly say, he had our best interest in mind; meaning, we were not pressured in purchasing a new vehicle. This is something I value a lot. When we visited other dealerships, I surely did not get the same respect and diginty I got from Mr. Smith. He presented a positive atmosphere, and was not just worried about the sale.In closing, the team at Hagerstown Ford in my opinion, is the best dealership I have encountered in the purchase of a new vechile, and I will return to them in the future if I purcahse of any new or used vehicle.Mark R. Jenkins

StephanieGreenfield

Jun 29, 2011

My experience at Hagerstown Ford with Smittie (and other associates) was wonderful! He was extremely knowledgeable when it came to vehicle questions and a very fun and personable associate to work with. Smittie ensured that I found the exact car I wanted and made sure it was perfect for me to take home. I have already told family and friends what a great experience I had at Hagerstown Ford and would urge everyone to stop in. I love my Fusion! Thanks Smittie!

Kurtmo

Jun 28, 2011

I met Jack Harris about 6 months ago when I was just getting started on looking for a new car. My wife and I were looking at a 2011 Fiesta, Jack answered all my questions and was not pushing what so ever, Jack is a straight shooter. Right then I knew I wanted to buy the car at Hagerstown Ford and I wanted to buy it from Jack Harris. If you are looking for a car to purchase. Please give Hagerstown Ford a chance and for sure ask for Jack Harris, you will not be disappointed. I will buy all my cars in the future from Jack Harris.

Linda Birely

Jun 27, 2011

All employees were extremely friendly. I have no regrets buying a F150. Smitty made us feel a ease. Sherry was very helpful also. Lovely lady.

redeemed4real

Jun 27, 2011

My experience with them was awesome. I was without a vehicle and they came and picked me up and helped me secure a car that day. I am very please with the people at hagarstown ford..they have gained a customer for life.

Septerisk

Jun 27, 2011

I appreciated that the salesman (Smittie) and the management went beyond the normal channels to present my request for a special paint job on my ordered vehicle.I was disappointed that my color of choice was not available but I understand that this was due to factors beyond the dealership's control.

tonyktowne

Jun 27, 2011

We had no issues what so ever with our new car puchase. Our salesman, Jack Harris went out of his way to get the paper work done as efficiently as possible. Also, it may not seem like a big deal to most but when we went to look at the vehicle, instead of trying to keep us there really late to finalize the sale (past dealers have done to us), he saw that we had young kids and suggested that he stay and get everything together and for us to come back the next day if we still wanted to move forward.

vanattar

Jun 27, 2011

We first met Jack Harris in the spring of 2007; however, we did not purchase a vehicle until December of that same year. Since that time, our family and referred friends have purchased 11 vehicles in 3 and half years. Jacks product knowledge is exceptional throughout all Fords vehicles. He is very straight forward and will not misrepresent the price, vehicle, sales, finance, and service departments. Jack will always make time for his customers before, during and after the sale. Jack even stayed after the dealership had closed to take care of us on one occasion. Jack is not only a salesman, but he will treat you like a friend. He makes the experience of purchasing a car less stressful than other salesmen at other dealerships we have dealt with in the past before making this Ford dealership the only one we will purchase from. I would not hesitate in recommending Jack to anyone nor will I purchase from anyone other than Jack. He will go out of his way to make sure you are a satisfied customer.

94kilo

Jun 26, 2011

This dealership was very clean and Mr. Bussard was a great help in finding a used vehicle. I would recommend this to a friend any day.

heavyweight101

Jun 26, 2011

Jimmy helped me out so much. I wasn't real sure what I wanted but he helped me pick out a great car.I will be going back to jimmy when its time for a new car.

Fatboy#04

Jun 25, 2011

I absolutely enjoyed the entire experience of buying my new truck from Hagerstown Ford. Within a few seconds of entering the showroom, John Smith asked if he could help me with anything. I told him what kind of truck I was looking for and we went from there. At first, as with many, I was skeptical about the Ecoboost V-6 compared to the standard V-8 engine. John allowed me to test drive a V-8 and then the Ecoboost to compare the two vehicles. I thought this was great. Not only did he explain the differences but he allowed me to experience them first hand. Once I drove the Ecoboost, I was a believer. In addition, John had the greatest personality. Talking to him was like talking to a long time friend. I would definitely recommend Hagerstown Ford to friends and family; and especially recommend John Smith as the salesperson.

mikeandstef925

Jun 25, 2011

Craig Grove was very efficient from the moment we started the process of purchasing a new vehicle. He searched for the vehicle we want wanted with the specific package we wanted. He even found it in "Cowboy" blue. He was effective in ensuring financing at a payment we could afford. His professionalism exceeded our expectations and it was truly a pleasure doing business with him.

sandy20

Jun 25, 2011

My husband and I went in to Hagerstown Ford after having a terrible issue with Hamilton Nissan and Chris Reid went right to work helping us obtain financing and getting us in the right car. He was great!! Want a great saleman that cares about his customer's see Jimmy Bussard!!!Takes really good care of his customer's. What a really nice guy. Stay's on top of things and he is always willing to do anything to help you.Thanks Chris and JimmyDennis and Sandra Atwell

sh13087

Jun 25, 2011

Purchased a 2010 Taurus SHO early this month. My salesman was a young man by the name of Zack Bowie. He knew this car's attributes better than the Plant Manager at Chicago Assembly. His enthusiasm for the car and for his job at Hagerstown speaks very well for him and his organization. I would encourage anyone looking to buy a used automobile to contact Zack. A good guy with a great product to sell.dick and donna prudlo13087 Shannon Hill RoadLouisa, VA 23093

jkibbe

Jun 24, 2011

My wife bought me a new Ford Fiesta for Christmas. Not only did I get a great car at a great price, and a recent trade-in value, but they also let my wife take delivery of the new car and not bring the trade in until after my surprise on Christmas Day! :) 5/5

wgas2

Jun 24, 2011

Smittie at Hagerstown Ford was extremely polite and very knowledgeable about Ford products. He accompanied me on 2 test drives - one in a Fusion(comparable to my priorcar) and the second in a Focus which he could tell I was more comfortable in.He explained very well the features, warrenty, etc. that I needed to know and made sure that I understood everything and answered any questions I had.Smittie made my experience very pleasureable and I am extremely happy with my new Focus and to be a part of the Ford family.

frbyrod

Jun 23, 2011

I contacted Haggerstown ford looking for a used 4wd truck. I was put in touch with Jimmy Bussard. We discussed my needs and my trade in. He did a bit of research and got back to me with in a few hours. He had a truck that he felt would meet my needs and budget.Since I live about an hour away from the dealership he offered to bring the truck to me to look over. He had sent me photos of it via the internet and I too felt that it would meet my needs. He brought the truck to me to look at that evening. I took it for a test drive, he did a quick inspection of my trade. We had a deal. He took the truck back to the dealership for detailing and inspection with the promise of delivery the following day. He then delivered the truck as promised. All paper work was completed and signed at my home. Jimmy was professional in every way. He was friendly,listened to what I had to say and matched me to a truck that I will keep for years to come. He did everything he said he would do.This was the most hassle free car buying experience I have ever had. I never had to leave my home. I have recommended Haggerstown ford and Jimmy to my friends and family and will continue to do so. SincerelyRick Byrod

MTPHaase84

Jun 23, 2011

I have purchased two vehicles from Hagerstown Ford. Both vehicles through salesperson Smittie. In 2008 and then last month I traded in my Escape for another vehicle. Both times I was greeted with a smile and provided the best service possible. Smittie is AWESOME!!!! He went above and beyond to make sure I was provided amazing service. I have loved both my vehicles I have purchased from Hagerstown and to be totally honest Hagerstown Ford is where I will continue purchasing vehicles as long as I'm in this area. No other dealership cares about "you" like Hagerstown Ford. Thank you Smittie and the Hagerstown team for helping me find my perfect vehicle!

bugman2654

Jun 22, 2011

My wife and i were looking for a economy car with high gas mileage. My wife drives a long distance everyday and with gas prices high we were looking for our best value. We went to Hagerstown Ford and saw Jimmy Bussard sales rep who helped us out for what we were looking for. At the time there was no car on the lot what we had wanted but Jimmy found one at another dealer and got it back to Hagerstown Ford for us to pick. We explained to Jimmy what we had to work with in terms of down payment and what we wanted in payments and warranty. He was able to make this happen for my wife and I and was very impressed from the time of talking to Jimmy to seeing Chris Reid in the finance department. Everything went well with no hitches and a very well customer experience which indeed I would return to buy other vehicles at Hagerstown Ford from Jimmy Bussard also recommend friends and relatives to see him. A great job well done to Jimmy Bussard and Chris Reid .

dinah.layer

Jun 22, 2011

Jimmy Bussard would be the ideal person for anyone to purchase a car. He could have sold me my mother-in-law"Yike!" with his great personility. He knew I had diffuculty with credit and I appreciate his going forward with what it would be to make me happy leaving Hagerstown Ford parking lot. I felt great with my experience with Jimmy, better than I have felt in the two years. He was just the angel God called on to put confidents back into my life. Thank you Jimmy..., you haven't any earthly Idea what you did on last evening. Keep up the good work and I think I have a niece who needs to talk with you about getting her 1st car, she just finish college. I'll be calling!!

vswtbby02

Jun 22, 2011

Thanks for the great service !!!!! Jimmy was a great guy to work with and had a great sense of humor i would highly refer him to anyone and will come back in the future.

Dinom

Jun 17, 2011

This dealership is by far the best i have done business with. Extremely professional courteous and friendly. I never felt pressured during my decision process. The staff is amazing. From the gm to the finance manager to the salesman. First class all the way! I will def be back fir my next vehicle.

kissab16

Jun 17, 2011

We purchased 3 new vehicles from Hagerstown Ford all within a 9 month time frame. That service that was provided each time was above and beyond exceptional. Our salesman (Jimmy) helped us each time and made sure everything was taken care of as it should have been. He would always and still does take the time out of his busy schedule to help us with whatever question or issue we had. They have always been very quick and easy to work with and made the 3 purchases very smooth!

happygirl1985

Jun 16, 2011

I was so impressed with the quality of service I received from everyone at Hagerstown Ford. As soon as I arrived I was surprised to see the vehicle I was emailing about waiting for me up front. There was no hidden charges and the purchase went so easy. If you truly want a NO hassle experience go see the people at Hagerstown Ford!!

bknouse88

Mar 10, 2011

On Saturday March 5, 2011 I visited Hagerstown Ford in Hagerstown Maryland to purchase a vehicle that was advertised on their website. The car advertised was a new 2011 Ford Mustang convertible. Unfortunately, it didn't go so well. It turns out the car wasn't new. It was a dealer demo car. When we got to the dealership and got it out of the showroom for a test drive, there were several scratches in the paint and one of the wheels was pretty banged up. But all that was ok, because I figured since it was a demo I could get a really good deal. The salesperson (Toby) we were working with apologized for the condition of the vehicle and said he was embarrassed it was advertised as new and in that condition. Then it all went downhill, following the test drive and after sitting at the sales persons desk waiting for him for about 20 minutes so we could work out a deal, an older lady came out claiming to be the sales manager told us the car had been in an accident. All this after the car was advertised as brand new on their website. The dealership misrepresented the vehicle on their website. Needless to say I wasn't very happy. Especially considering my father was in the dealership Friday and spoke w/ a sales person (Justin Mooney) about the car and no one bothered to tell him the car had been in an accident and no one bothered to tell me until after I wasted my whole afternoon getting up there, taking the test drive and all that. I'd love to know how they can think a car that has been in an accident and has 4100 miles on it is "new". Had I known this information prior to visiting the dealership I wouldn't have even bothered. They then proceeded to try and sell me the car which was in a wreck and had 4100 miles on it as brand new. They advertised on the car they were selling it for $33,000. They did show me an invoice that was supposedly for the repairs to the car. Turns out they were claiming it had about $8500 worth of damage but who knows if that was really the truth. I asked if there was any frame damage to the car and they said no. Then I flipped to the back-page of the repair invoice and there was a charge for 5 hours of frame labor. So the sales manager at a Ford dealership lied straight to my face. The worst part of all it is at no point did anyone at the dealership offer to order or find me another one just like what they had at the dealership. I would have been perfectly happy to order one or have them find me one just like the one I test drove that hadn't been in a wreck. And then when I tried to express my disappointment in the dealership, the process and the fact that I wouldn't be getting my new car, the sales manager wouldn't even let me speak, she kept cutting me off and then another gentleman came out from the back and told my girlfriend and I if I didn't want the car I had to leave. I assume this is because the sales people in the dealership didn't want other customers to know they were trying to sell me a wrecked car. I even asked him for more details about the repairs done to the vehicle and all he said was he didn't know. It was quite embarrassing being asked to leave and escorted towards the door like that. So we left and on the way to our car, I saw another couple looking at the Mustang that had been wrecked. I walked over and told them not to waste their time, it had been in a wreck and the dealership was trying to sell it as new. The man who told us since we didn't want the car we had to leave then came running out the showroom door and followed me to our car and said I shouldn't be telling people the car had been hit or something to that effect. I guess customer service, satisfaction and the first amendment aren't important to the folks at Hagerstown Ford. I would expect better from an authorized Ford dealership. The actions of Hagerstown Ford yesterday really call into question the integrity and customer relations of the entire company.

texbs

May 13, 2010

I will never go back! The Salesman was sooo pushy and rude. They would say anything to lure you in but in fact they were full of BS. The salesman told me that ford was only maker of bluetooth technology in vehicles. What?! My 06 Jeep has built-in bluetooth!oh no, I was wrong according to him. If they had the perfect vehicle I still would never ever go back.

Tazman53

Apr 16, 2008

Personnel are friendly and before and while you are there, you are given the utmost attention. After they have your business and your money, that is a different story. I have sent three emails and have gotten no responses.

moto748

Aug 16, 2004

PLEASE READ!!<br><br>There have been far too many problems to list, so I'll give just a few.<br><br>I purchased new 03 F-250 in Sep/Oct 03. The vehicle had a small dent in the left front fender well. I was assured that this could be repaired without having to paint the vehicle. This was not the case. While my vehicle was there, for the repair, it received a sizable gouge<br>in the paint. When I came to pick up the vehicle, I pointed out the new damage. I was told it would be taken care of and that they would detail the vehicle, since it didn't get a good detail the first time. When I came back a few days later, they had repaird the ding, but where the original dent had been, there was now small bubbles in the paint. There were also, very obvious swirl marks where they had burned the finish with an orbital buffer. The Service Manager said I was making too big a deal out of such a small blemish but would take care of it. I also had discovered that the passenger mirror had a tendancy to come apart at the mold seam. They said they would address this. I had to go out of town and did not want to leave my vehicle there, so I said I would come back in several weeks to a month. When I came back, I was told that the mirror could not be fixed under warranty because there was a SLIGHT rub mark on it, from<br>where I lightly brushed it at a very low speed. The Manager said he could tell there was absolutely no damage and even remembered me<br>bringing it up last time I was there, but said I was out of luck. I was referred to the Paint and Body shop where I was told that it would be at least 3 MONTHs before they could get my vehicle in to repair the damage THEY had caused. I left my name on the promise that they would call me when they could get me in. They never called. It has been nearly a year since I purchased my vehicle.<br><br>These are just a some of the many, many problems I encountered with<br>this dealership. I have spoken with the Service Director and get anything from genuine concern to complete apathy but nothing gets resolved. I am considering legal alternatives. Submitted 16 Aug 04