Used Cars for Sale at Haley Toyota in Midlothian, VA

Charlie

Aug 28, 2016

No appointment. Car's gas tank leaver broke. Fixed it on spot within 90 minutes. Considering it happened 5 minutes prior at a gas station!

Lonnie

Aug 28, 2016

made me feel appreciated and that my business was important to them. Promptly called when my car was done. They washed the car and it looked loke new again.

Michael

Aug 27, 2016

Julius and Nat were great to deal with. Julius, sales manager, matched a price quote on a 2016 Camry LE from a competitor, but gave me that price on a 2017 Camry LE. To me, that is excellent customer service. Nat was great to work with on delivery of the car. I have also dealt with the service department for 14 years and they are great as well.

Puneeth

Aug 27, 2016

It was a great experience, and got the information accurately whatever i was looking for. it was overall a great experience

James

Aug 26, 2016

Very nice facilities along with some very nice employees. Sean Jones has to be the best salesman I have ever worked with. He honest and knows his stuff.

Mark

Aug 26, 2016

Service department was Courteous, friendly, helpful, quick service, caring without being overbearing. Haley is an Excellent Toyota dealership. I have purchased 4 Toyotas and that have all been top quality vehicles.

Cynthia

Aug 25, 2016

Courteous, fast service, clean facility, outstanding customer service, Ashley Evans, service advisor, very repectful, very detailed. I would recommend my family and friends when they are ready to purchase another vehicle.

Susan

Aug 24, 2016

Your sales rep Jorge Triana was excellent. He was very easy to work with, and was very patient showing me how to drive the new car, which was much larger than my old car. He has offered to let me come in on another day to go over all the controls, since I was pressed for time on the day when I purchased my car. I feel that he worked hard to give me a good trade, and get me a purchase price that I could afford. I am very happy with my new purchase and have had 10 years of good service with my previous car, which I also bought at your dealership. I am looking forward to a continued relationship with Haley Toyota.

Emily

Aug 23, 2016

Shane and Justin were both super friendly and helpful at all times. They definitely helped me find a car that I truly wanted.

Linda

Aug 23, 2016

Pleasant, knowledgeable, helpful staff - staff went above and beyond to ensure all aspects of the buying experience went well; would definitely recommend this dealership

Raymond

Aug 23, 2016

Bill and Julius treated my family and me as if we were the best of friends. Looking for some excuse to stop in to just say hello.

Barbara

Aug 21, 2016

The service department personnel are very respectful, kind, and super nice people. They always are prompt and seem to be have a lot of knowledge regarding my vehicle. I'm always satisfied with my experience with them.

Elizabeth

Aug 20, 2016

Always receive prompt friendly service from every staff member. Facilities are always clean and any repairs are explained in detail.

FLark

Aug 20, 2016

They (Rob and Shayna) are always helpful!!!!!! I really appreciate it. Thanx for the quick and accurate assessment and delivery. They are always courteous when I visit.

Bruce

Aug 19, 2016

Sales people worked promptly to come to an agreed very fair price and found a vehicle with all the features we were interested in. Very courteous and responsive. Made sure vehicle was properly prepped and spent considerable time making sure we understood all the new features.

Chris

Aug 18, 2016

I liked that they did a good inspection of my vehicle with no pressure to get additional service done. Very professional service.

Mark

Aug 18, 2016

All of the staff were very friendly and helpful. We feel that we got a good deal on our trade in, and we were very happy with our 0% financing.

John

Aug 17, 2016

Vehicle was ready on time and appropriate recommendations were provided. Discount was applied without having to ask! Nice touch. Thanks!

Lori

Aug 17, 2016

Roger maintained good contact and was very informative on what other services were being recommended. Additionally, the timeliness of the devices being performed was great. We were in and out in a very reasonable timeframe.

Harlas

Aug 15, 2016

I have had Travis as my service advisor for several years. He is always very helpful and kept me informed as to what service was required on each of my visits. All the front desk personnel are very helpful and courteous.

Joshua

Aug 15, 2016

EVERYTHING! I live in Goergia and went through Haley Toyota of Richmond. I did this because of friends that have gone through them as well and had a great experience. I was not let down!

Ann

Aug 14, 2016

Fast and friendly, all our questions were answered we were given a tour so in the event we need service we know where to go

Ryan

Aug 14, 2016

Friendly service people and great work. The service hours and ease to schedule is great. The service are is kept extremely clean.

Camry Car

Aug 14, 2016

The whole experience was fast and friendly there was no pressure to buy. We now have a new car with real value good price. There was plenty of inventory

Charlotte

Aug 11, 2016

I was impressed with the politeness and helpfulness of my service rep, Brian Ferguson. It was my first visit to this location and I will return there for further service.

Ivy

Aug 11, 2016

Highly recommend Travis Keyser! It is a joy working with him whether it is normal maintenance or an unexpected issue that pops up.

Richard

Aug 11, 2016

Friendly knowledgeable service writers, coffee and snacks, wi-fi, newspapers. Especially appreciate service ride cars. Not a disappointing result yet in 5 years.

Alyssa

Aug 9, 2016

I let Sean know I didn't have a lot of time to waist and he was respectful of that and was very quick and efficient.

Christine

Aug 7, 2016

The service is fast and most of the staff were very welcoming. If ever an issue arises they are quick to fix without hesitation.

Mike

Aug 7, 2016

The customer experience was good. Free water, light snacks, TV and wifi are also good but that's really what most customer waiting areas should provide.

Richard

Aug 7, 2016

The care and time Chip spent with us in explaining the necessary vs optional repairs needed. This feedback must contain at least 20 words.

Tanisha

Aug 7, 2016

My salesman George Savoy was great. He researched answers for all my questions even when he thought the best deal was on the table. I never felt rushed by him even though I was there until after closing. When I returned to the dealership with questions about the paperwork because numbers were not adding up; Haley staff took the time to review the documentations with me, providing me with additional print outs as explanations. There were moments through out the buying/paperwork process that I questioned if things would have been handled differently if I were male.

Carmichael

Aug 6, 2016

excellent customer service,finance service was one of the besti have ever had the pleasure of dealing with. the best all around

Linda

Aug 6, 2016

This was actually the first time buying a car on my own and my salesman, Nat Williams, was excellent. He took a lot of time with me, explained everything. He made me feel at ease because i was nervous. He taught me everything about the car I chose, he answered all my questions. He was very patient through the whole process. The finance manager, Greg, was very helpful. Him and I talked, went over my credit and he advised me on several items, he was so kind and understanding about everything. Greg gave me some excellent ideas for my future. I was very comfortable with both of these gentlemen.

M Lenert

Aug 5, 2016

I cancelled a service contract on 6/15/16. In trying to follow up on the refund, I was told it takes up to 3 months to get a check issued from their Midlo. Office. It appears the bank has received a check this week but it is for only half what it should be.

Jeffrey

Aug 4, 2016

Nothing I didn't like. Shayna kept me informed about the process and progress of service the car needed and what are the technician recommendations for things need to be done. Thanks Shayna great job as usual.

Charles

Aug 2, 2016

Our family has purchased two Toyota's previously and were needing another car immediately. I reached out via internet sales to inquire about a particular car. Amanda Jackson contacted me within 15 minutes of submitting the request. We set up a time later that day to test drive. Amanda listened to our requests and made the deal happen very efficiently. She was very comfortable explaining the product, very enthusiastic, and not your typical car sales pushy demeanor. A timely response, listening to the voice of the customer, and then exceeding the customers needs with their delivery is a sign of someone who understands the concept of "service". Haley has a great sales associate with Amanda and I would highly recommend her.

Kathiria

Aug 2, 2016

It was quick service, questions were answered thoroughly and the waiting area was clean with coffee and snacks available. That was a really nice touch.

Lisa

Aug 2, 2016

Pleasant staff, clean, great kid area, enjoyed the water and snacks available. Was treated right away by a staff member.

Carolyn

Aug 1, 2016

We had an appointment to get our car inspected. The inspection waa done properly in our allowed time. No repairs needed.

Shelly

Aug 1, 2016

My experience was awesome....my salesperson...Tony Spain worked hard to get me in the vehicle I wanted at the payment I needed....Love my new Camry XSE

SRPowers

Aug 1, 2016

My new car purchase on Saturday was awesome....my salesman - Tony Spain worked hard to get me my new vehicle I wanted with the payment I needed...I'm very excited about my new Camry XSE...Thanks Tony!!!

Mehdi

Jul 30, 2016

Honest, provide information, tried to give best price in area, helped with finance and provide the lowest rate, found teamwork among them from management, sales, finance and service

David

Jul 28, 2016

Very professional in all aspects of my deal. Treated with respect. Would recommend to anyone. Nat Williams is a pleasure to work with.

Annette

Jul 27, 2016

Very helpful with scheduling, efficient in repairing recalls and very nice to my kids when they picked up the vehicle for me.

Chris

Jul 27, 2016

Wifi Room allowed me to work while I wait for my truck to be serviced. Staff was courteous and professional. Appreciated the complimentary coffee.

Krystyn

Jul 27, 2016

Nice salesperson. Easy, fast, hassle free purchase. I was in and out with a super cute new cat within an hour or two.

Terri

Jul 27, 2016

I liked being able to preview inventory online to search for a car. I liked doing business with Amanda Jackson, a young professional woman who understood my needs and delivered.

Tom

Jul 27, 2016

Last week you sent me a $5 off coupon for an oil change. My printer is broken, but when I mentioned this to Marc,the service writer, he gave me the discount.

Carol

Jul 26, 2016

EXCELLENT! Trusted them to install the plates on my new toyota 4runner. It needed holes drilled!! No charge for this and a free inspection for the state of Virginia!!

Joe

Jul 26, 2016

The ease of working with my needs and expectations were quickly met and everyone was friendly and easy to work with.

Jeanette

Jul 25, 2016

The personnel don't try to sell you what isn't needed, they are courteous and listen to your concerns ! They are professional and polite and explain to the customer the answers to all your questions.

Jill

Jul 23, 2016

Efficient fast service. Very professional behavior. Lounge comfortable, bathrooms convenient and clean. Waiting period non existent when I came. Well trained personnel.

Sarah

Jul 23, 2016

the whole experience was very positive, our salesman was so easy to work with and made sure we were well taken care of.

De'neal

Jul 22, 2016

The staff was wonderful and accommodating, however there was an issue about a key upon my initial purchase. I was given a hassle about it that I didn't feel was warranted. I guess getting a used car will open my eyes a bit more.

Robert

Jul 22, 2016

Very professional! Answered requests for information quickly and responsively. Very impressed with all that my wife and I dealt with.

Ben

Jul 21, 2016

fast and well done as always but miss donuts that used to be available. No more words needed today this is absurd for 20 words no more surveys

Sarah

Jul 21, 2016

To get in and out quickly and having things explain to me in terms that I could understand. All the people I can in contact with was very professional.

mrschamberslc

Jul 21, 2016

MY SALESMAN ERIC THOMAS WAS VERY HELPFULL WITH MY PURCHASE OF MY NEW CAR HE WASN'T PUSHY AND WE DID SOME INFORMATION OVER THE PHONE AND HE MADE SURE MY CAR WAS GOOD AND CLEAN WHEN I LEFT THE LOT.

Harold

Jul 20, 2016

The service people recognize me and give good service. they are very thorough and called me when it was finished. that call is so important to my day.

Jonathan

Jul 20, 2016

Very friendly and attentive customer service team. Lots of inventory to choose from. Would do business again in the future.

Chanda

Jul 19, 2016

My salesperson, Jorge, was great. He told me everything about the car and I could not have gotten a better price anywhere else.

Gilda

Jul 17, 2016

I wasn't scheduled for an oil-changed and worked in; it took 35 minutes. Fast and good service. Coffee tasted good and I was able to do work at your wifi-station.

John

Jul 17, 2016

I really liked how upon arrival I was immediately greeted by a professional service advisor. Shayna quickly gathered my info and showed me to the lounge. It was nice to find some complementary drinks and snacks too.

James

Jul 16, 2016

Friendly, informed staff. Did just what I requested. Did not try to sale me more service! Travis Keyser did a wonderful job, I always call him direct for service.>

Richard

Jul 16, 2016

Great staff and services. I will come back again just as I have since 2010. They definitely take care of your needs.

Kirk

Jul 15, 2016

Always friendly and professional. Shuttle service that is offered is a great benefit! Very good gravity service. Never had any bad experiences or issues.

Justin

Jul 14, 2016

Very nice and honest. The process did take a while but they were very informative and nice. Very helpful while test driving the car.

Teresa

Jul 14, 2016

Very organized, knowledgeable, polite; the service was performed in a timely manner; I would definitely bring my car back to this location again!

Laura

Jul 8, 2016

I like Service Writer Marc Porto. He answers questions honestly and does not push unnecessary services. I appreciate his honesty.

Courtney

Jul 7, 2016

My salesperson Eric Thomas was knowledgeable and very pleasant to work with. He walked me through my first car buying experience

Jonathan

Jul 7, 2016

Andrew was awesome. Super friendly. He did a great job. He is a great salesman. I would deal with him again.

bmilankow

Jul 6, 2016

The sales representative (Eric Thomas) was helping me with a possible purchase of a used car I found via Internet. I had given him my OTD price of $5000.00 due to the possible issues with the year, make and model of this vehicle according to NHTSA. the sales representative gave me a counter offer of over $10,000.00. I then replied with a "too funny...". The sales representative then returned a response saying why would I put myself or my family in a car with possible issues. He is Sales person and nothing more so why he would make any comment like that is very rude. His job is to sell me a car. Not give me advice to whom who drives my purchased car. The sales representative needs a different job as Customer Service is not for him. I also spoke to the general sales manager (George Mastermaker) (I think) who gave me an incorrect email address to the general manager. I hope all the employees is NOT as bad as the employees the employees I dealt with. I just hope it was a bad day for the sales representative which would explain his rudeness. As far as the sales general manager , I don't believe I spoke to him as he was almost as rude as the sales representative. I believe I spoke to someone else other then the sales general manger because he has very good rating.

hcposton22

Jul 6, 2016

Marino, Jeannine and Stuart were absolutely amazing to work with. They helped me get a 2016 Toyota corolla!! I will definitely send some people their way!

Eva

Jul 2, 2016

Easy in....easy out! Made me feel like I was their only customer! Had my Sienna serviced and back to me very quickly.

Anita

Jul 1, 2016

I was able to get what I needed with an appointment rather than first come, first served. CHIP WILLET was an excellent service advisor, and he accomplished all the service I was needing for my truck on short notice!! He was kind, explained things well, and went beyond his "off" time to finish serving me. Thank you CHIP WILLET!!! and Haley Toyota!!!!

Michael

Jul 1, 2016

Very nice and service oriented staff. Kept me informed as the service process progressed. The vehicle service sheet is also incredibly well organized and easy to read.

Timothy

Jul 1, 2016

Very personal and helpful! I felt like I was at my wits end until I walked into this dealership and met with Eric Thomas!

Beth

Jun 30, 2016

We enjoy Haley Toyota's professional, friendly and efficient staff. They have always provided a great service experience. The hours are very convenient as well.

Sherri

Jun 30, 2016

Service experience was great this time after they agreed to honor the sale price that was on the dealer website

Diane

Jun 29, 2016

Always take excellent care of my car. Never have to worry I am being taken advantage of. Great service and pleasant people to deal with.

Audrey

Jun 28, 2016

ROB PRINCE is the best service Mgr at Haley Toyota. . He returns calls immediately and also make sure my vehicle is good. Great personality and very respectful.

Matthew

Jun 28, 2016

I felt like the salesman was very honest and straight up with me, he didn't seem to talk in circles like I've experienced at other dealerships in the area. I felt that I got the best deal that I could for the truck that I wanted.

Eric

Jun 27, 2016

Bobby Prince is the man. My service was taken care of promptly and efficiently. I would recommend coming here for all of your servicing needs!

Howard

Jun 27, 2016

The sales and service staff are professional, courteous and efficient. Service is efficient. The facilities are clean and attractive. I recommend Haley.

Lee

Jun 27, 2016

Could not have asked for more in any way!!!!! Great people, great deal!!! Never an upswell, always knew I was getting the right price. Highly recommend dealing with Jorge, Jason and George.

howard g.

Jun 27, 2016

The sales and service staff are professional, courteous and efficient. The service is good and reasonably fast. The facilities are clean and attractive. I recommend.

Sharon

Jun 26, 2016

Chip takes very good care of my vehicle by checking along with the technician to ensure my vehicle is in good condition. If there are repairs to be made he informs me if they need to be done immediately or can be done in the near future.

Elizbeth

Jun 22, 2016

It was easy to go through the process of leasing a new car. All my questions were answered, and if he didn't know the answer initially, he found out.

Shelly

Jun 22, 2016

I had a coupon from another Toyota dealer and the Service rep all owed me to use a coupon. No problem!

William

Jun 22, 2016

Very Professional. Easy to work with. Shipped a vehicle from another location to fit my needs. Would definitely recommend to new vehicle owners.

Ronald

Jun 19, 2016

Everything went smoothly, cars were done in a timely matter. I'm putting 20 words because you would not accept less.

Leslie

Jun 18, 2016

Listened to my concerns and took care of my problem. Thank you for all that you did and the great service.

Paul

Jun 18, 2016

they listen to my needs and very helpful I would advise to buy a car from Haley Toyota looking forward to see what the future.

Carolyn

Jun 17, 2016

Service personnel is always so helpful, professional and interested in assisting customers. Sales has been great in every way. Anthony Gray is the best.

Patricia

Jun 17, 2016

My salesman was thoughtful, accomodating, and friendly from start to finish. He put me at ease through the process of of buying a car. Seam Jones really knows the Toyota products which helped me choose the right car for me.

Robert

Jun 17, 2016

THE STAFF MEMBERS WERE COURTEOUS AND ANSWEREDANY QUESTIONS THAT I HAD. I HAD AN APPOINTMENT ANDTHEY TOOK ME RIGHT AT THE APPOINTED TIME AND ALSOGAVE ME A RIDE HOME TO ATTEND A SICK SPOUSE ANDRETURNED MY CAMRY TO MY HOME UPON COMPLETION.

Carrie

Jun 14, 2016

Friendly, fast, efficient. 20 words, I graduated 30 years ago... Answering this question at all should be enough:/ makes me want to enter explitives!!!

Ignacio

Jun 13, 2016

Service rep was friendly, knowledgeable, and a good listener. He did exactly what I asked, and did not try to sell me anything extra. The wait time was not bad, about 40 mins. But only because it was mostly a multi point inspection of my vehicle. Everything went smoothly, and I came away feeling good so it was a good start to my day.

Mary

Jun 13, 2016

I have never been disappointed by Haley Toyota. My recent service visit was made better by courteous staff, prompt and thorough service, and a great waiting area. Thank you!

Genny

Jun 12, 2016

The service was quick, and the staff was friendly and knowledgeable. They even seemed happy to answer the handful of questions I had!

Judy

Jun 12, 2016

I did not have a scheduled appointment. I drove up and the routine maintenance was done quickly and efficiently on a Saturday morning.

Latasha

Jun 12, 2016

They were very respectful and helpful!! They gave me a good deal and I am very thankful. I would highly recommend a friend to Haley Toyota in richmond , va.

Libbie

Jun 12, 2016

Service staff is always very friendly and helpful. My 2007 RAV4 was bought at Haley's and I have had all my maintenance done here as well.

Shirley

Jun 12, 2016

I mad an appointment the day before and got right in at the time that I wanted and also got taken as soon as I got there. They were do to the oil change etc but found headlamp burned out and all was done and out of there in less than 1 hour. Outstanding quick services

Cory

Jun 11, 2016

Stuart Smith was professional, down to earth, and straight to the point. He didn't mess around. I received a letter from the dealer about rebuilding credit after bankruptcy. I went to the dealer expecting to be hassled and judged about my previous issue but Stuart did everything he could to get me into the car of my dreams. I arrived wanting to lower my payments and get a halfway decent car with a reasonable interest rate... I walked away with a brand new Camry SE fully loaded; My payments are a bit higher than I wanted, but in the long run it just made sense to take the loan and car. I'm continuing to build my credit and I have the most reliable car out there. I will definitely be referring friends and family as well as returning when I plan on purchasing another vehicle.

Olga

Jun 11, 2016

He helped us alot with the monthly payment and he stayed really late with us. We didnt feel rushed to get everything done quick he took his time

Judith

Jun 10, 2016

The personal service I received from Brian Ferguson. He was attentive to my need to get my car done asap and posed alternative suggestions if it took longer.

Mark

Jun 10, 2016

The staff was cheerful and helpful. The work was done on time and was pulled up front after the transaction was completed with no delay.

Robert

Jun 10, 2016

Took less time than predicted. Waiting room had water and snacks. Employees were polite and not push. They seemed honest and concerned about what was best for me.

James

Jun 9, 2016

Ty did a great job helping me find the right car for me. He let me look at different options to help me make my decision.

Angela

Jun 8, 2016

Roger Johnson is an excellent service manager! Always attentive, knowledgable and thoughtful. Couldn't ask for better! Thank you very much Toyota!

Virginia

Jun 7, 2016

EXCELLENT SERVICE!!! I was treated like the loyal customer that I am. Nat Williams was great, he showed me the car I wanted, not the car I didn't want. He was honest with me about the features and helped what I would like and might not considering what I liked about my 2006 Camry. Julius Smith and Greg Campbell were very fair pricing the car and the warranty. I am very pleased with what I paid. I feel that my experience couldn't have been better! But that is why I come to Haley... for how I am treated- VERY WELL! :)

Harry

Jun 6, 2016

I have a great car buying experience with Haley's. Sales RepMR Ty Onley was very professional and got just what I wanted in the vehicle and the finance manager was great in laying out options. Great Organization.

Thomas

Jun 6, 2016

The personal attention from the great service department personnel. Greeted me upon arrival by name and were ready to assist with my appointment giving me an estimated time for my service. Technicians performed my 60,000 mile service as well as the car wash service. Great dealership

Duncan

Jun 5, 2016

Went out of their way to get our car delivered on the holiday Monday. Very easy to talk with and friendly to the whole

James

Jun 5, 2016

We live 70miles away and I didn't want a new be to deal withso I asked for a sales person of long time standing. The operator connected me with Anthony Gray who was very professional and when I ask for a manger he complied. My entire transaction went well. Your financial officer could not handle our putting the our new car in our family trust. Our dealer in Tucson was able to handle it when I bought my Highland there a few weeks ago.

Monica

Jun 5, 2016

The customer service received from everyone was excellent. To be greeted with smiling faces made my experience buying another car from you all that much more pleasurable.

Barbara

Jun 4, 2016

Pleasant personnel, honest appraisals, efficient use of time, competent and experienced technicians. Everything I am looking forward in a service department.

Dennis

Jun 4, 2016

This was my first visit and it was a great one. Shop was clean people was friendly and made me feel special. Great service team!

Jarad

Jun 4, 2016

Great overall buying experience. They were easy to work with and deal with. The sales associate was knowledgeable, kind, and attentive. We love our new RAV4

Damon

Jun 2, 2016

Nice waiting area. Fast service despite being really busy. Friendly staff and no issues with repairs. Would recommend to others.

Karin

Jun 2, 2016

Friendly, fast, competent service. Nicole is extremely knowledgable and ensures the customers' needs are met. Many thanks to her and the excellent technician who did the work on my car.

Oliver

Jun 2, 2016

Professionalism, respect and waiting time. The waiting room was very clean and nice. I was kept up to date on the progress of my car.

Rosel

Jun 2, 2016

The windshield wipers work without squealing, finally fixed!Customer care is very attentive and prompt. Service was done faster than expected.

Kata

Jun 1, 2016

Andrew Tamajon and his manager were very helpful in trying to help my mom find the right car for her. They were very patient and genuinely interested in finding us the right car at the right price! This is our second car that was purchased at Haley Toyota and we are nothing but satisfied with the service we have received both times. Definitely referring all my friends and family to Haley Toyota.

Marian

Jun 1, 2016

everything the professionalism of the team was awesome the business finance manager was very knowledegable of his job the sales rep was very courteous as well

Vanessa

Jun 1, 2016

The service providers were very kind and helpful! I was helped quickly and didn't have to wait long. I was also helped with scheduling a warranty repair on another vehicle, while I was there.

Donald

May 31, 2016

Kind and friendly people who try their hardest and go out of their way to find you that perfect car or truck .

June

May 31, 2016

Everyone was awesome and really nice chandler was awesome the dealership was very clean the cars all looked great I will recommend everyone I can't say enough that haley Toyota was AWESOME !!!

Allen

May 30, 2016

It was very easy to make an appointment, I got the car back within the promised time, and at the price I was quoted

Darice

May 30, 2016

Our sales associate was very friendly and willing to negotiate. He gave good advice about car purchasing and brought us out waters when the process took longer than expected.

Kathleen

May 30, 2016

Liked the straightforward experience of buying over the internet. Was very pleased that Amanda Jackson gave me a quote the first time I asked.

Michael

May 30, 2016

Couldn't imagine a better place to buy my first car. Such an excellent experience. Devin Hawker and Greg Campbell are the real deal.

Anthony

May 29, 2016

The experience is always enjoyable because of the hospitality of all of Haley Toyota's emp[loyees. They are courteous and attentive. Wait time could've better but it was a busy Friday afternoon so that probably was accounted for that. My first car came from this dealership the staff was so laid back but also conducted themselves in a professional manner.

George

May 29, 2016

Excellent service provided by Rob Prince. Rob insures vehicle is serviced properly. Checks to insure I am satisfied how my service was preformed. Excellent work.

Jerry

May 29, 2016

Very professional staff. There was a huge selection of inventory to choose from. Friendly staff. They took time to answer our questions.

Dolores

May 28, 2016

Sales person was VERY patient, answered all my questions, met my financial needs; this is car #5 that I purchased thru Haley and my 7th toyota; I think that speaks volumes of this dealership; beyond excellent service!! Thanks!

Margaret

May 28, 2016

Quick and efficient and friendly service. The service was performed quicker than the estimate and the work was done to my satisfaction.

Francis

May 27, 2016

Friendly, had called ahead so knew what needed to be done, paper work prepared. Were able to drive me home and pick me up when car was completed.

janicec

May 27, 2016

We loved working with Devin Hawker. Since Devin and I had worked out all of the issues via email, the process in the dealership was fast and easy. Highly recommend Devin, and the "money guy" Stuart. A delight to work with!

Penny

May 26, 2016

Free Wi-Fi is a plus. They have a nice, clean and quiet Wi-Fi room. I was able to get a lot of work done in there.

Chadwick

May 25, 2016

I feel like I am being treated like a customer. You had water and snacks. Little things like that make me come back.

Charity

May 25, 2016

Fast, friendly and efficient customer service. Quality care for my vehicle. Clean waiting area for customers including a separate WiFi room and refreshments.

Kimberly

May 24, 2016

I took my SUV in for airbag recall. Was treated great by Chip and the crew in the service department. Thanks!

Scott

May 24, 2016

Facility is clean. Friendly Service. Facility is equipped with many creature comforts. Great place. I will continue to have my Tundra serviced here.

Jennifer

May 23, 2016

The fast pace service with transportation to and from home. Everyone were friendly and willing to make transaction easy from the time I dropped car off to pick up.

Joseph

May 23, 2016

Very satisfied with every aspect. I got exactly what was looking for in my price range.Great people and a great car.

Ricardo

May 22, 2016

Great service and waiting area. Roger was very professional. Will be back. Great service and waiting area. Roger was very professional. Will be back.

Louise

May 20, 2016

The sales rep Eric Thomas was very helpful and patient with me. He was able to answer all my questions and seemed very knowledgeable on the product.

Patricia

May 20, 2016

The service employees are polite, courteous, professional and knowledgeable. The service appointment was prompt and completed in a timely fashion.

Whitney

May 19, 2016

It's very convenient to have a Wi-Fi room with workstations. I was able to continue working while waiting on my car.

Anne

May 18, 2016

Did not have to say a word about why there. Knew exactly reason for visit. Got excellent service. Especially liked that I got call as reminder to schedule service!

Pamela

May 18, 2016

Friendly a very helpful...answered all my questions...great deal on lease of my new RAV4...I love it!! Thanks for all your help, Paul!

Barbara

May 17, 2016

Every one in the service department is very friendly. They make you feel welcome. Chip in the service department was especially nice.

Brian

May 17, 2016

Easiest sales experience ever!! George Savoy provided the best sales experience to date! (no pushing, pressure, etc that I have experienced in the past!!)

Chris

May 16, 2016

Quick and simple buying process. The sales staff were courteous and attentive. I felt I got a fair price on the car as well as my trade in.

Jeffrey

May 16, 2016

The salesman was exceptionally nice and easy to work with and the financial person was very fast and professional. They were very busy but came to check on me while I was waiting and offered coffee or tea more than once

Jennifer

May 16, 2016

I like the waiting area. It's clean and provides you TV to watch while waiting, as well as, coffee and snacks. You are also always greeted when you pull up for service and do not have to wait long for them to take your keys and write up ticket.

Molli

May 16, 2016

Guy was wonderful with providing us information and a clear look into what we were purchasing. Greg made financing options a breeze.

Sandra

May 16, 2016

work preformed quickly, I didn't have to wait a long time or endure high pressure sale/service people trying to sell me repairs I don't need like they do at the Farmville Haley.

Waverly

May 15, 2016

courteous people ,clean facility,quick response upon arrival and a full explanation of what was done to my truck .Truck was returned in showroom condition.

Arthur

May 14, 2016

The service was done in a timely manner for a very reasonable price. The Haley Toyota customer representative was very helpful setting up the maintenance appointment and in explaining the work done. .

Evelyn

May 14, 2016

Service was quick and courteous. A good explanation was given for what would be done. Afterwards, there was an explanation of what had been done and when the next service should be done

Dominik

May 13, 2016

Had an extremely great experience with my sales person I am extremely happy with going with halley toyota. I would highly recommend this place to my friends .

George

May 13, 2016

15 minutes in and out - plus fresh coffee. Clean, comfortable waiting area. Car waiting with all paperwork typed and complete.

Darricka

May 12, 2016

I always receive good customer service, efficient work on my car and a nice comfortable waiting area to sit and wait for my car.

Gregory

May 12, 2016

Your customer service department was very helpful with my vehicle. Also, I very much enjoy bring my vehicle to Haley Toyota of Richmond because I know they will do a great job on my vehicle.

Janice

May 12, 2016

Friends and informative service manager. Work completed when approximate time was given. Can facilities and great waiting room with refreshments while waiting.

John

May 12, 2016

Employees were friendly and easy to work with. I am very helpful with our new Highlander and the quality of service at Haley.

Marinelle

May 12, 2016

All aspects of he dealership were very professional - people and the facility. Amanda was friendly, upfront, knowledgeable, helpful, and honest in assisting us. Greg was the same. Original auto cost quoted was considerably lower than other competing dealers which drew us immediately to you.

Bethany

May 11, 2016

We had a pleasant salesperson. Good location. I've bought 5 vehicles at Haley. The process was smooth. I'm happy with our purchase.

Dale

May 11, 2016

Your sales representative was very courteous, helpful explaining everything and made my purchase very easy . I am very pleased with your dealership.

Darwin

May 11, 2016

Sales listened to what I needed, GM made sure the vehicle was what I wanted. Our son had totaled my vehicle and we needed a replacement ASAP. We set the parameters for a used car and they found what we wanted 2 hours from us and had the vehicle the next day. Service Department went over the vehicle and made a few repairs that were needed. We picked it up and are very happy!

George

May 11, 2016

Our finance person Mr. Greg Campbell was extremely efficient and very informative. It was by far the most pleasurable purchase from any dealership we've ever experienced.

Idalia

May 11, 2016

I was greeted and taken care of immediately. The workers were very responsible and conscious of how important time is for the customers.

Patrick

May 11, 2016

Friendly, knowledgeable staff who go beyond the call of duty to help, would certainly recommend this dealership to friends and family.

Ryan

May 11, 2016

Got me in quickly and finished job on time. Friendly service representatives and clean facilities. Got me an appointment soon after I called.

Sara

May 11, 2016

Got in fast. Friendly service....in and out. Pulled me up from on computer fast. Lots of seats and needed wifi for customers.

Scott

May 11, 2016

Friendly staff, very courtesy, and answered all of my questions. I highly recommend this facility to all of you. Have a great day.

Timothy

May 11, 2016

This dealer takes extreme pride in customer service from the moment you enter the facility to the time you depart. Other dealers need to take notes.

Warren

May 11, 2016

Was able to get the car I was looking for. Sale person Eric Thomas was very fast find and getting the car I wanted.

Zoraida

May 11, 2016

There was a misundertsanding when the young lady called. she explained that in order for the car to pass inspection, it needed 2 tires replaced. she explained that there was a sale going on, "buy 3 & get the 4th for $1.00. total cost, including inspection, would be about $600.00. will call you with definite amount". i was shocked when I checked my credit card 2 days later. the charge was for over $800.00. And the young lady forgot to call back to confirm the amount. I went to the dealership & explained the whole thing. The person in charge related the incident to the manager. I received $200.00 reimbursed back to my credit card. I felt terrible for the young lady who was very kind:(

D.E.R.

May 11, 2016

We needed a vehicle quickly, ours was totaled. The salesman listened to what we wanted in a used vehicle, the GM made sure the one we wanted fit our needs. The Service Department went over the car and made a few repairs. We had our car quickly, the process was easy and stress free. Everyone at the Dealership was cheerful, helpful and made the experience pleasant.

MalindaT

May 11, 2016

My salesperson, Devin, was very friendly, extremely knowledgeable, and quite attentive throughout the whole car buying process. I would strongly recommend him to others interested in buying a Toyota!

Alan

May 10, 2016

Rob Prince, the service manager, was very honest about what service was needed. I spent $1000 and was pleased with all the repairs.

Brian

May 10, 2016

The service was fast and the advisor was very friendly. They are not a high pressure dealership where they try to upsell you on every little thing.

Bruce

May 10, 2016

Very capable, pleasant service personnel. Free ride home. Job done on time (in fact, ahead of when promised) and done right.

Cecelia

May 10, 2016

Friendly and professional. Toyotas are great vehicles. I am a person of few words. Thank of for your great service. I will encourage others of get Toyotas.

Charles

May 10, 2016

Very courteous, service with a smile, very clean establishment, staff are friendly. Usually call you by name if you have gone there several times.

David

May 10, 2016

We were taken on time. The service duration was quick. The service waiting area was both very clean and comfortable.

Denise

May 10, 2016

Information received was accurate about repairs,timeliness of service, and great customer service. The agents appeared knowledgable and caring. I was pleased with my service.

Donald

May 10, 2016

Sales experience was exceptional, although there was some confusion on the end price that was agreed upon. But overall, my salesman was very pleasant and trustworthy.

Duc

May 10, 2016

Richard Prince was my customer service rep and was very professional, friendly, and helpful. Satisfied with the service and repairs that is performed on my 4Runner that just reached 200k!!!!!

Ebony

May 10, 2016

The sales person Ben was very nice, professional and definitely not a pushover. The finance guy (Forgot his name) was very helpful too.

Francis

May 10, 2016

Service for state inspection, tire rotation and oil change. Customer Service Rep was polite. Wait time was less than an hour.

George

May 10, 2016

Your service department is efficient and your mechanics know what they are doing and I appreciate that. I have never encountered a problem that they were not able to remedy.

Hans

May 10, 2016

Waiting times are reasonable, clean waiting room, great mechanics; work done in a good workmanlike manner. Making an appointment is quick and easy.

Jason

May 10, 2016

The staff is always wonderful. The wait times may often offer a chance to improve but I am never disappointed with my overal value here. But can someone please teach them how to change a TV channel from CNN?

Jeffrey

May 10, 2016

I appreciae the intake process and the personal updates. You make me feel like I am your only customer from the time I drive up to the time I drive out of the lot.

Joan

May 10, 2016

Friendly service, very clean lounge area. Thorough, easy to understand details regarding service completed. A pleasure visiting Haley every time. Will pass along a good word.

Joseph

May 10, 2016

No hassle over add-on services or products. Got me the vehicle I wanted in a reasonable time period considering this vehicle was in high demand everywhere.

Judi

May 10, 2016

Quick done in an hour or less and great staff. Waiting room was nice with several amenities. Everything was handle expertly.

Lance

May 10, 2016

Roger Johnson in the service department was very helpful with accommodating my schedule and getting my vehicle repaired. He is what I would consider the epitome of customer service.

Linda

May 10, 2016

Mainly that we can keep the vehicle in very good running condition for a long period of time. Also, I like finding places I can trust to do what's really needed on my vehicles, and this appear to be one of those. The service is very good, and the waiting room is comfortable and spacious. I even got a ride home the last visit because it was a major service point and took a few hours. I was the only person in the vehicle.

Lynn

May 10, 2016

Fast and curtious, very convenient. I always enjoy how well and quick the service is at this location. People are very friendly.

Malinda

May 10, 2016

My salesperson, Devin, was very friendly, extremely knowledgeable, and quite attentive throughout the whole car buying process. I would strongly recommend him to others interested in buying a Toyota!

Mark

May 10, 2016

Courteous, professional and on time. I have found their prices actually beat other well known local maintenance shops. I bring my Toyota and Lexus to this dealer.

Natasha

May 10, 2016

Love working with our sales person Jonathan we went straight to the point the car we wanted. Everything was explained throughly would definitely come back again

Nicole

May 10, 2016

My sales associate Paul berry was honest, laid back, and easy to deal with. I will continue to buy from him and he is a valuable member of the Haley team. The car buying process is exhausting and he made everything SO EASY! Paul was willing to help me negotiate my lease terms dependent on my financial situation. I wish I had went to Haley first before I wasted my time on all the other Toyota dealerships in the area.

Raul

May 10, 2016

Service was performed right and service manager was not pushing for additional / unnecessary work. The facilities are great and secure WIFI is a plus.

Raymond

May 10, 2016

Clean, very nice employees, quick service. They promised my vehicle back by a certain time and it was ready prior to that time!

Ronald

May 10, 2016

The good folks at Haley Toyota are always prompt & professional. They make appropriate recommendations based on your vehicle's mileage, and usually have our service completed very promptly. We've been patronizing this location since it opened.

Stephen

May 10, 2016

Very quick and professional service writers. Quick and honest updates. Very happy with the Service department on first experience and look forward future services.

Terry

May 10, 2016

Finance guy was very quick and made process easy for us. Sales person very knowledgeable. Sales area was clean. This was the most easy cash purchase I have ever made.

Thomas

May 10, 2016

Travis was able to set me up with an appointment very quickly for warranty work. They took the car right in upon my arrival, diagnosed the problem and had me done within the time estimate that he gave me.

Nicole Riedel

May 10, 2016

My sales associate Paul berry was honest, laid back, and easy to deal with. I will continue to buy from him and he is a valuable member f your team. The car buying process is exhausting and he made everything SO EASY! And was willing to help me negotiate my lease terms dependent on my financial situation. I wish I had went to Haley first before I wasted my time on all the other Toyota dealerships in the area.

BartStewart

May 1, 2016

Our Haley Toyota experience was a wonderful one; we have Mr. Paul Berry, Sales and Leasing Service, and Ms. Jeannine McDevitt, Pre-Owned Car Manager, to thank for that!Like many, we arrived to browse inventory. Our reception began with Mr. Berry, the first to provide us a nice greeting. He listened to our needs, provided us the opportunity to view the lot unaccompanied and then allowed us to test-drive selected vehicles. We test drove two; we remained on the large lot. It was easy to rule one out for comfort; the other remained an option though the available rebates placed the vehicle outside our price range. Next, we requested to view the pre-owned lot for a cost comparison basis again, we did so unaccompanied (and that suited our needs for open communication among my family).We perused on our own time; never feeling rushed. Thirty minutes later we requested a quick test drive of a Ford C-Max (Hybrid). It was a joy to ride. Recognizing our excitement Mr. Berry provided us plates for an extended test-drive. We were able to do so unaccompanied. We moved into discussions shortly thereafter. My offer was firm and fair where I get a good value to me and where the dealership can profit too. My offer was not initially accepted, but the difference was only $400. I remained firm but fair; there was no pressure. After a gentlemanly handshake, we parted. Later that day, Mr. Berry contacted me via a few back and-forth texts (my preferred contact method over phone calls) and shared that my offer was accepted. We headed there the next day to also ask for a possible trade-in too. Again, the number in my head for our trade-in was firm but fair. Within a reasonable time period (and some friendly back and forth), Mr. Berry shared that he was able to meet my set value (which I averaged for my car between fair and good condition). Before signing the paperwork, Mr. Berry provided me a carfax-like document providing the history on the vehicle. I also requested information on the expected life of the brakes and tires. Mr. Berry was unable to provide that specifically, though he reached out to Ms. McDevitt. Ms. McDevitt was unable to pull the paperwork that day (as the car came from another dealership), but she offered to provide measurements for each item. Perfect!Mr. Berry was ABSOLUTELY FANTASTIC! He accepted my firm but fair approach, contacted me in the medium that I preferred and, equally as important, he spoke to my wife as much as he did me very respectful! (My wife also appreciated that!) Ms. McDevitt, who ultimately approved the deal, also ensured my comfort on expected, future maintenance.Need a cargo see Mr. PAUL BERRY!!!!!

HappyBuyer

Apr 27, 2016

My wife got her first Sienna here in 2008. We serviced the car there. She drove it 155,000 miles in 8 years. Was so happy with the overall experience and the car that we bought a 2016 Sienna this month.The buying process both time was pain-free (an unusual statement for car dealers). We were not pressured in getting a car we did not want, they in fact went out of the way to get the exact color and options we specified. They did not pressure us in getting any "special" paint or interior or extended warranty services.I like that, I highly recommend them.

Emily12345

Apr 17, 2016

Sales associate Nat Williams was very helpful. Overall excellent experience at Haley. Customer service was great here in general. Very satisfied with my RAV4 purchase.

ladybug33

Apr 12, 2016

I went in there interested in a car. Way too much pressure on me. I just went in interested and didn't want to feel like I had to come back. I told them I may come back if I I made up my mind but it wasn't easy either. They were all on me trying to make me sign a contract and I let them know a number of times that I wasn't comfortable doing such a things at the time. So I finally left the dealership and they wouldn't stop calling me on my cell phone, leaving me voicemail and basically hounding me about going back to them. Sorry, but you should have some class and give people some space to want to do business with you. Not my type of people, sorry. I ended up going to a different Toyota dealership and bought a car from there. They didn't pressure me, treated me with respect and didn't call me 5 times a day to make me go back there.

finchbn

Mar 16, 2016

I recently purchased a used Tundra from George and Jeannine. Their level of customer service and integrity has been unmatched in my previous car buying experiences. Both are easy to talk to, and are there to meet YOUR needs whether in regard to choosing a vehicle, or financial. So far I have had 1 issue with the truck (Brakes). Jeannine swiftly placed me in a loaner vehicle to drive while she honored the warranty. Jeannine stands behind her used cars and only markets inventory she is confident in possibly offering a warranty with. I am glad I stopped by to meet George and Jeannine and look forward to giving them business in the future when I trade in the older 4Runner.

nightmare

Feb 22, 2016

I applied for a lease through Toyota Financial on January 14th 2016 and selected Haley Toyota as the local dealer. I was contacted by Frazier Linsday, an internet sales rep, via Email a few minutes later requesting some further information such as how much money we would put down. After replying immediately, I was told that another rep, Amanda Jackson, would be assisting me since he was not going to be in for the weekend. This is where I believe the issue occurred... I was then asked to send all sorts of information, such as pay stubs, income statements and more personal information that was already included in the initial credit Application online. Before providing this information, we decided to go with a different Vehicle than we initially selected online through the application because of a price difference. Although I understand that in certain circumstances, more info such as pay stubs etc. would be needed, I could not understand why I was being asked for information that was already provided to Toyota on their website for financing. When I inquired about the unusual requests for redundant information I was told that when the dealer receives the application from Toyota, they are only provided with SS#, Name and Contact Info and that the rest needs to be filled in by the dealer. It seemed strange but we sent everything that was requested within a few hours. It took several days, countless emails and many phone calls (7 Days), to finally get a response on our inquiry and when it came back it came back as their lowest tier possible and thus too high of a monthly payment for most. We received 2 letters from Toyota informing us that they would not be able to grant credit based on the information provided, so I decided to check our credit reports to compare the numbers they used vs ours. Our Credit Reports showed 3 "hard inquiries" made by Toyota and Haley on each Experian and Equifax and 2 "hard Inquires" on Transunion. Two of these are shown on 1/14 and then another on 1/18. I immediately called and emailed requesting an explanation of the results and was contacted by Jose Gonzalez, Internet Sales Manager. He gave me a verbal runaround (the reason why I try and do all inquires via email) as sales people do and convinced me that every time someone goes through Toyota, you get 2 "hard inquiries" on your credit. I got off the phone and researched some more, emailed Jose again and demanded for them to remove the numerous inquiries because as a result of those numerous inquires, my Equifax Score dropped over 50 Points. Literally nothing else has changed on my reports and the only variable was these multiple inquiries. The response I then got was that "you changed vehicles" so every time you change vehicles we hit your credit again and that because we asked them to change the vehicle to another model, we authorized them to run credit again. In addition to that, I was given a runaround explanation of how credit works, which was almost entirely composed of quotes from blog opinion sites and mostly false information and points that had literally nothing to do with our specific scenario. It was obvious that when they switched from one sales rep to another, things got lost and information was not supplied correctly from one to another. When questioned about it, they covered their tracks with double talk and lies. I have filed requests to have the numerous "hard inquires" removed now have to dispute with the individual credit reporting agencies. I would highly suggest finding out specifically how many times your credit is going to be run when you talk to this dealer.

davebutch

Feb 10, 2016

Went to Haley Toyota for routine service today - a state inspection and a refresh/reseal of the paint protection. The Paint Protection Program is a 5-year program and cost $500 when I bought the car new from Haley exactly 3 years ago. Part of the conditions of the program is to have the paint protection periodically "refreshed". When I had the car inspected last year, I asked the service tech how often the refresh should be done, and he said, "about once a year". When I took the car in today, the service tech (a different one) told me the free refresh was a one-time event and I would need to pay around $150 to have it done again. I told the tech what the other tech had told me and he said, "the other tech must have been confused". I also told him I had paid $500 and it was for a 5-year program. He said he realized that, but the "administrator" said I would have to pay.The point is, DO NOT BE SUCKED IN TO BUYING THE PAINT PROTECTION PROGRAM!! It is a major rip-off. You can get a similar program for half the cost at an independent shop.

Neveragain

Feb 4, 2016

We visited here on a last minute decision of just being tired of my small car. While test driving a particular vehicle, the salesperson told me they offered 0%. My husband and I made it clear that's what we were looking for and didn't want to go any further with the sale if that was not an option. He would never give us a clear answer and neither would the financial office. (Should've left really.) But I had always had good experiences with them finding exactly what I wanted when other dealerships wouldn't. Salesperson said there were only 2 in the region (we had checked inventory online and knew no one in the area had one so we had to trust he was right). Salesperson said they could have it shipped here in a week (took almost a month) so we could test drive it and look at it. We continually asked about financing and he brought a piece of paper with handwritten 60 or 72 month option on it with different price ranges of the payments (NEVER the interest rate) and told us to initial by which one we wanted (either 60 or 72). Once again we made it clear we only wanted to do this if we could get the 0% and not to bother to even have it shipped here. We were never given a direct answer as to what rate the price ranges included. During the 3-4 weeks we waited we had several phone calls from the salesman and financial people where we once again emphasized with everyone the 0% and were never given a straight answer. When the car comes in (and we loved it) a financial guy comes over and tells us that "we've never offered 0% on your vehicle or any of the bigger vehicles." Then they pull out the paper where we initialed which length in terms we wanted and used it against us. We were pissed because at no point were we told we initialed any agreement on a rate. Now we were screwed. We knew we couldn't go anywhere else to get the exact vehicle we wanted but in no way we were okay with the way they played us. They sent a survey through the mail and I completed in online. Several hours later I receive a phone call from the store manager (George?) wanting to discuss it. He told me that they were not being dishonest and that we had signed that we wanted the 4.99 rate. I had to defend us again and say "no your salesperson told us to Initial whether we wanted 60 or 72 months NEVER a 4.99%." He showed no remorse or sympathy so now I will never even return to service my vehicle. It has nothing to do with money. In fact if they had just been upfront with the rates we wouldn't have had a problem (we have the ability it to pay the loan in full at any point so in the end it didn't really matter to us). It has everything to do with the underhanded acts, dishonesty, and manipulation. Thought dealerships had learned by now that the old school used car salesmen bullying techniques were unacceptable now-a-days. Then to call to convince me that they didn't pull one over us was the kicker. (Not to mention I was so upset when writing the review I mixed up a few details on the review and also noted that I would return for service. Wish I had thought more clearly on that.) My hope is that no one else will be played this way. We need to replace our other car in the next couple years and will not be returning to them. Should've listened to the inlaws when they both said they'd never do business with Haley.

HaleyToyotaLikeNoOther

Jan 21, 2016

Super duo team; George Savoy (sales) & Jeannine McDevitt (used car manager)! I bought a pre-owned vehicle from Haley Toyota in Midlothian, VA & it was a bit scary to purchase something used, let alone something that was 6 years old! It didn't look old, but it needed some minor touch-ups that George & Jeannine promised they could do and gave me something called a "WE OWE YOU". I could come in at my convenience, turn in my copy of the "WE OWE YOU" and get the work done. Not only did they honor their promise, but the quality of work that was done to my car is OUTSTANDING! It is practically a brand new car! Finally a dealership with some integrity & honesty! I would highly recommend anyone to work with George Savoy & Jeannine McDevitt at this dealership!

Mrs Allen3

Jan 5, 2016

I had a great experience!!! Everyone I came in contact with was just friendly and very knowledgeable!!! I was very impressed the best experience so far and this my 3rd car I have purchased!!!!!!

bkramer

Dec 27, 2015

Tom is a great salesman a nice guy and easy to work with. I just purchased my second Tundra from him a few days ago. The decision to buy the vehicle was sort of last minute, and Tom was patient with me and respectful of my time. 75% of the deal was made over the phone and my total time at the dealership to make the deal was under an hour. A second visit to sign the papers and take possession was just a couple of hours. I have used Haley for service on my last Tundra for almost 4 years and they have been great. They never once asked me to get work done on the vehicle that didn't need to be done. When you get service done at mileage intervals that require more than an oil change, they clearly state what the factory recommends and what they recommend. I always go with only the factory recommendations and they do not protest. Some dealers are not honest about this and Haley is. On the other hand the service department has brought items to my attention that needed attention. I hope to do more business with Haley and Tom in the future.

Ruffinit

Dec 22, 2015

We bought our XB almost 8 years ago, and Haley has always done my service work. Even after we moved to the west end, we continued to come back to Hull St because Marc always took good care of us and pulled no punches. A straight from the hip attitude along with courtesy and professionalism is why we keep coming back. Thanks Marc!!!

blkbelt65

Dec 7, 2015

From start to finish, nothing but lies and depict from these people. Deal with ANY other dealer in the area except this one. We were overcharged on countless items, well hidden in their web of lies. Never ever would we deal with such a firm again.

Tara Edwards

Nov 10, 2015

George Mastermaker was very kind, helpful and knowledge. Was able to get us in the vehicle that we wanted and at a reasonable price a month. Highly recommend them to anymore. Will be back for our next vehicle.

Mira Collier

Oct 31, 2015

This is my first time wrote a review... I just can't help it not to share my wonderful experience buying car.. Specifically Marcus I-- (looks like Al Pacino) He is so awesome sales person and Janine the manager and the Guy from the office... They are all wonderful! I love my Toyota Sienna XLE.. I so love the experience! He (Marcus)help me to find what I really need and looking for...just tell him what u looking for and boom he will come up for something awesome!! God bless U Toyota Haley Richmond VA U made me feel comfortable and Treat me great unlike in carmax the guy from there he treated me like I can't afford anything??

Toyota lover

Sep 14, 2015

i bought a used Venza and Jeannine, BJ and Devon were great! I didn't feel uncomfortable like I have in the past. No running back and forth. Got a great deal for my trade and a great price on my Venza!! They have a customer for Life!

marthab

Sep 1, 2015

I recently brought my Corolla in for service, and a couple of issues had arisen between the time I made the appointment and when I came in. Rob Prince gave me outstanding customer service, handling my additional problems, keeping me updated on the progress of the service throughout the day, getting me transportation to and from home while the car was being worked on, and insuring completion of the service in the time frame I needed. His manner was so pleasant and enjoyable. I will definitely make sure he handles my service on both our cars from now on!

Jon

Jul 27, 2015

Our family has had a fantastic experience with both the sales team and service department on new and used vehicles. We are treated courteously and professionally on each visit. And, the service department does a great job of getting us in and out as quickly as possible. I would highly recommend Haley Toyota!

2013 4Runner

Jul 12, 2015

Danny Mastermaker, George Mastermaker and Greg Campbell made the purchase of my 4Runner the easiest Toyota purchase I have made. They brought the 4Runner from another Haley dealership to their Midlothian dealership for me to test drive. It was beautifully detailed and had a full tank of gas ready for me to test drive. Fell in love with it and brought it home the same evening. Thanks guys!!

Truck expert

Jul 8, 2015

The experience I had in trading in my vehicle in purchasing a new one was exceptional. Thank you to the team at Haley Toyota for making what is not usually an u pleasurable experience into A pleasurable experience

DrivingMrsDaisy

Jun 19, 2015

Devin Hawker is a pleasure working with. We have purchased/leased 4 cars since dealing with Devin and would have it NO OTHER WAY! When I sent my 67 year old mother in to see Devin, I knew I could trust him. She got a GREAT deal and was excited to tell me how much safety her new Toyota had. Before leaving I was thanked multiple times for my most recent purchase. Keep Devin because I will be back and will be sending more family members.

a sorrow Toyota owner

May 8, 2015

We bought a Toyota Camry on 4/28 , Went home to find out that the price on papers was different than what we talked about. We left a message for someone to call us, sent a fax , sent an email , no answer. Went back on the 4/30 asked to meet a manager. We got MR. GEORGE MASTERMAKER. He said you signed it. We said does it mean that if we wanted to pay for the can in cash right we would pay 28 thousand and not the 23 thousand we talked about. He said yah,, you signed it. When my husband got angry and said( this is a rip off , I will sue you). Mr MASTERMAKERsaid you said you will sue us, I will call the police on you , I will ruin your credit and tow the car under your cost. We told him we done nothing wrong go ahead call the police. Then he did pick up the phone and called the police right in front of us saying that we are making problems in the show room. When two police men came and saw us inside the office where he left us. Mr Mastermaker disappeared . the two police men tried to help us to figure out what the contract said and advised us to take the mater with the BBB and the head office for Toyota. We are taking their advise. Hail be to the police officer.

2015corolla

Apr 30, 2015

I bought my first car from this dealership and was told to come back when I was ready to change up. That's what I did! I am very decisive so I went online picked out my car and was paired up with Zach! My process was quick and painless, within 2 hours I drove off the lot with the exact car I chose. I am going to hold onto this one for a while but when I am in the market I will be coming right back here and I always tell everyone of my experience and where to go to purchase a car! Great experience.

Vym

Mar 21, 2015

I went to Haley's interested in one specific pre-owned Highlander that I had researched extensively online. I also went knowing how much I was willing to pay and willingness to walk away without looking back. I was honest upfront with my sales associate, Kimberly HeerBrandt so as not to waste our time if they could not/would not work with me. She was excellent to work with, without a whiff of overt or subtle pressure I have previously experienced with other large dealerships. I feel I got a fair price for my vehicle. I admit to real dread when Kimberly passed me off to my business manager secondary to some bad experiences in the past at this point in the process. However, BJ Brooks was excellent and provided excellent and valuable information that allowed me to make good decisions.The only negatives involved what did not come with the car. In the online ad, floor mats were listed in the options section along with a number of items that clearly were included with the purchase. It was only after the sale was finalized that I found they were not included. There was also only key. I have never purchased a vehicle that had only one key so it never occurred to me to even ask. Again I did not realize it until after the sale was finalized. Had I realized in time, I would have made it part of the deal. I was offered a 10% discount if I want to purchase them in the next 30 days. I guess I will put that down to lesson learned, but it really took some of the shine off what was otherwise a terrific experience.Just an observation--in my opinion the Haley Toyota website is less user friendly than some of their competitors and at least one other Haley dealership (Volvo of Midlothian).

pop334

Feb 21, 2015

The salesperson was not a fan of haggling and intensely pressured me into buying a car. During the latter, he became increasingly rude and abrasive.

knjsmum

Aug 11, 2014

My husband and I were really not looking to buy a new car, but we had to. After contacting other dealerships, I asked a question about a car and Zach helped me. I told him that we would be buying the car outright, and said how much my budget was. I was looking for something with more warranty than just the Toyota care. After going back and forth on what we wanted, I went and met with him and he showed me a RAV4. The one that he was going to show me ended up being sold that night. But, he asked me what color, told him gray and he came thru within a couple days. We signed the papers and came under budget!!!! Haley will go above and beyond to help their customers.

davidshumaker

Jan 21, 2014

I just bought a new 2014 Toyota 4Runner from Hayley Toyota in Richmond. This is my second purchase from Hayley Automotive. It was a pleasure dealing with Tony Martin, the salesman and the gentleman that handles the processing of the contract. Tony made the buying process non stressful to me. Thank you Tony and the people at Haley for a positive experience. Now, if you are looking for a SUV, just look at the Toyota 4Runners on YouTube. Owners swear by them. Look on the Discovery Channel. You will see all Toyota SUV's in Africa. Check Consumer Reports, the 4Runner is rated high on reliability. Again, thank you Tony and the people at Haley.

Ryan Tacoma

Nov 30, 2013

Jose, assured me several times throughout my buying experience that 2012 tacomas have free oil changes for life.After 24000 miles the service writer said I had to start paying for oil changes. I contacted the sales manager and he said they have never offered free oil changes for life.Appreciate it Jose.

Farnital11

Sep 14, 2013

I bought my car from Haley yesterday and I have to say that Zach and Stuart made the process painless. As I have never purchased a vehicle before, I was skeptical because of all the horror stories I hear about dealers. I began my process online and within 5 minutes of my online inquiry I was contacted by Chris Conroy explaining that my information had been received and to just hold tight and someone would be contacting me with more information. Shortly thereafter, my sales rep emailed me and he just really kept me in the loop about what was going on with my financing information and how the process was moving along. I also received a call from Stuart, the Business Manager, the moment they were able to get something done for me. When I walked into the dealership to begin the rest of the process, Zach was there waiting with a smile which really relaxed me. He was very friendly and really kept the edge off. Zach sat me down and went over all the papers that needed signing and so forth and got my car ready for me while I was in finance with Stuart. Stuart was very efficient and went over everything in a manner that I would understand and I really liked the way he conducted himself. Not once did I feel pressured into having to buy my vehicle. I would like to say Thank You again to Zach and Stuart for making my "First Big Purchase" such a wonderful experience!

onejoplin

Sep 5, 2013

I have to say that in all my years of coming to Haley Toyota to service my vehicles, I have yet to meet someone quite like Rob Prince. Very nice and the friendliest Service advisor I've ever worked with. My husband I have owned many Toyota's and finding Rob was a true pleasure. You can see it in his eyes that he is there to listen and help in a way that far exceeds any experience I've had thus far. I highly recommend this true gentleman should you find yourself at His location on Lonas Parkway right off Hull St. A+++

SandraW22

Jul 30, 2013

I had a wonderful experience! I came in looking for a used car and ended up leaving with my very first new vehicle. The entire team made my experience fantastic. If I could thank everyone personally I would, though I am sure I have forgotten someone's name. They made me feel comfortable, asked questions, and helped me find what I really wanted. I came in looking for a wagon/crossover type used car, after speaking with Bob, he showed me my Prius C and I could not be happier. It has the space I was looking for and more fuel economy than I could have ever hoped for. He and Nabeel really made me feel right at home and helped make sure I got the best deal possible.

jtoon477

Jul 22, 2013

I am not sure if Stuart and Brendon are going to be able to get me financed but it was exciting to know that even if I dont get financed they gave it their best......I will wait and come back to these guys they work to get you driving.

bluehen

Jun 27, 2013

We dealt mainly with Bob Humber but all of the employees, even the ones we weren't dealing with in the process of buying our car, were most courteous and friendly. They made you feel welcome and comfortable in dealing & talking with them.We felt that they gave us a fair price on our trade in car.They did not have the car that we were looking for but they called other Toyota dealers and found it and it was on the lot and ready for us to pick up the next day.If in the future, we are looking for a vehicle, we will definitely look at this dealership first.

leadslead51

May 20, 2013

Sorry i should have remembered the experience we had with this dealer when we were shopping for a used Tacoma, they had a vehicle that fit our needs but their offer on trade in on my son's pickup insulted us, we left. we did find a comparable vehicle at another dealership and successfully traded my son's truck and bought their Tacoma, for some reason they only had one set of keys. After a year and a half we decided we should get a second set of keys made. My 19 year old son didnt know any better and at my wife's direction bought a second set of keys and remote and the bill totalled, $432.00 for a set of keys. The labor for programming was $165, so i am assuming the balance ($267.00) was for two sets of keys and a remote. I drive a BMW, i know what expensive parts are and a set of keys is not on the list. In addition to that, the service rep proceeded to inspect the vehicle, now i am sure the dealer will say we were looking out for the safety of the customer when in fact it was a search for additional service money to be made by the dealer. When advised that a number of service items needed to be performed, air filter, engine filter (what ever that means) needed to be replaced, at least my 19 year old had the common sense to say no thanks, will have it taken care of elsewhere. This is not how you build repeat business, by the way the spare keys and remote were available on the internet for a total of $75.00 but Haley Toyota said they would not perform the programming and that we must buy the keys from them. I intend to share this story with all my friends and Haley has gotten their last dollar from me. Robb Gwaltney, Powhatan, Va.

racheal_cagle

May 19, 2013

Tried to work with them 2 times. They could not go lower than 20,000 on the car I wanted. Got the exact same car for 17,500 including all fees elsewhere. They were a lot nicer also!

ibex

Apr 25, 2013

Brendan worked very hard to accomodate me with my disabilities. His information about the products etc was wonderful!!!I ordered one car and poor Brendan had to cancel the order due to erroneous information given to me by disability equipment installers.He stuck with me with much grace until he found the right car for me.I have been in sales for 44 years and I recognize talent when I see it!He is a great asset to your organization!

los626

Apr 10, 2013

Coming from Charlottesville, VA this was a little trek to get to but well worth the drive. I went in specifically for a 2013 Scion tC and Brendan and Stuart helped me get the car I wanted. Brendan met me outside with a smile, was very genuine and nice to me and my mom who came for support LOL. My experience with the staff of Haley Toyota and the quickness of getting the vehicle (2 1/2 hrs) was excellent!!! I will and have recommend my coworkers and friends in the market for a new car or even a used one to go to Haley Toyota! Thank you again everyone at Haley Toyota and thank you Brendan and Stuart!! You made my experience an excellent one!

tacomapurchaser

Feb 22, 2013

Went in to purchase a new 2013 Toyota Tacoma Access Cab at Haley Toyota in Midlothian and met with Tom Scott. After going over exactly what I wanted Tom was able to find me the perfect truck with all the options I requested and gave me a fair price. I couldn't be happier with my experiance at Haley. They made the purchase easy and fast. I would definatly recommend them and Tom Scott in particular for anyone looking for a new or used vehicle.

collinbrandon

Dec 31, 2012

Mr. sales champion of the month couldn't even tell me where the vehicle was. whether sold, at another lot, who had it........ when it came to test drive, the vehicle brought out was 4 years newer had a different engine, gave us a completely different feeling than having the vehicle we were interested in. We live 120 miles away from the dealership, and were making arrangements with the "sales champion" the entire week prior to the visit. He could not even let us know about the vehicle when we got there. He could have at least told me that he sold it, gave it away, crushed it, SOMETHING, prior to me wasting my time coming all that way to be faced with a salesman who was unprepared for our visit. Mr. sales champion of the month even knew the hour of our arrival, as I kept him aware of our departure time from home and anticipated arrival time at the dealership. When we arrived, thats when all the confusion started. First, his manager had the truck, then, his other manager had the truck, finally, it was figured that, the truck must have been sold. Or was it? He couldn't even tell me the difference between the two different engine options on the vehicle. He did a poor job on his homework, I am amazed that this guy is selling cars for a dealership. He should be selling something else, somewhere else. He had a stain on his jacket, really bad cigarette breath and the charisma of a three toed sloth. The absolute worst experience in 25 years of buying vehicles, ever. If I were looking for a vehicle, I would choose another salesperson. The dealership seemed ok, but Eric was dishonest and deceitful.........NOT COOL.

midloguy

Dec 27, 2012

Due to arthritis in my knee, it had become painful for me to work the clutch in my car and pickup truck. It was clear that I needed to switch to an automatic, but being retired, I needed a deal that would not require taking on new car payments. I wanted to trade both vehicles for a new pickup truck.Searching the internet, my wife found a pickup truck at Haley Toyota in Midlothian, VA that looked like it would meet our needs. I called the dealership and set up an appointment to see the truck.Explaining my objective to salesperson Anthony Gray, he listened carefully and quickly zeroed in on my needs. After I test drove the truck that I had seen advertised on the internet, Anthony recommended a nearly new (about 7500 miles) pickup truck. I test drove the truck and liked it, and we were able to make a deal.The rest of the team at Haley helped to expedite the whole sales process and we were soon on our way home in our new truck. We were able to complete the transaction in less than 24 hours from when we first set foot in the dealership. I have bought and sold quite a few vehicles in my lifetime, but this was the best experience I've ever had.Having owned and driven the new truck for a few days now, it's apparent that Anthony understood my needs better than I did - this truck is perfect for me!

Mr. Lewis

Dec 13, 2012

Tom and the management group at Haley worked with me over a period of almost two months before we finalized the deal on a 2013 4Runner. I shopped the price and called several dealerships in the Mid Atlantic and could not find a dealer that was as competitive and customer friendly as the Haley Toyota people. I purchased the car from Tom Scott and the morning I called him he took the car to get it filled with gas, had it washed and detailed etc. and made sure that when I came in the deal was as seamless as possible, all of this on his day off! I was amazed that he would take the time from his family to make sure I was satisfied and that there were no last minute hiccups. I drove over 90 miles, one way, to make this deal, it was well worth my time!

myvonne

Dec 2, 2012

I really enjoyed my experience with the employees at Haley Toyota of Richmond. The ratings I selected were based upon the friendliness of the sales person whom presented themselves as human first and a sales person second. Ms, Norberg made the experience of purchasing a car pleasurable. Mr. Smith also provided great service by making the purchase affordable.

DavidOsborne

Oct 30, 2012

I was looking for a used truck for commuting purposes and to downsize from a large work truck. A good used Tacoma was my priority. I found one thanks to Adam Blake and Stuart Smith. Adam took the time with a hard disciminating customer like myself . I had a budget and knew what I wanted. Problem with me was my credit . I had filed bankruptcy 2 years ago due to owning a construction company in a bad economy and no one would give me the time of day to help re-establish credit. Adam worked with me in my budget areas and Stuart made the financing happen so I was happy. I never expected a rate as low or payments in my guideline. I thought it was impossible for me to be happy and not have to jump thrugh hoops buying a vehicle. Adam and Stuart care. Yes they want to sell cars but they care. Overall my experience was great. They have a customer for life. My father-in-law was with me through the process and has a Toyota. Haley Toyota is where he will do business now for maintenance and all his Toyota needs. I was a Dodge man but Haley Toyota has changed that due to my great experience and their great employees.

ntaiwo89

Oct 1, 2012

My experience at Haley Toyota Scion of Richmond was one of the best for me even before I walked in the door me and my friend were greeted immediately. The gentleman asked me if I needed help and I told him I was looking for Justin and then he paged Justin. When Justin came to his desk he was very nice and appropriate. He listened to my needs and wants that I wanted in a vehicle. He informed of special deals that were going on and I ended up with a brand new 2012 Toyota Corolla. Overall I would recommend this dealership to anybody looking to buy a car either used or brand new because they give you that feel good environment.

cn5ac4

Aug 28, 2012

My family was shopping around at several dealerships and we had the worst experience at Haley compared to the others. Instead of friendliness, I felt like the claws were coming out at me. I do not feel that they were working for us at all. When you are flat out told 'I don't need to make a sale to you because we are the most popular Toyota dealer in Virginia.' you tend to get a little discouraged. Also, we had done our research, very thoroughly mind you. And we knew that the majority of the things being said about Toyota and the other makes, were straight lies. Needless to say, we left and went to another dealer and were killed with kindness. And they also got a sale out of us.

debraC

Aug 20, 2012

Nat Williams provided good Customer service starting with our first contact. He gaveme an appointment time that worked out well with my job schedule, as well as good directions to Haley Toyota. He greeted me with a true welcome and had everything organized and ready for me. He asked me what I wanted in a car and started from their, he was not pushy. He showed me a car I liked and brought it. He was Knowledgeable and fast in doing his job. I did not have to be there entire day,just to complete my purchase. He explained the paperwork and we were done. I was driving off with my new car,which I like so well. Thanks again,Nat.

aysaez

Aug 17, 2012

Diana was great! She was very helpful. If you are looking to buy go see Diana at Haley Toyota; she'll take care of you.

jonesc88$$

Jul 17, 2012

Thanks again for making the time, and giving the attention to the sales detail for my possession of the new Toyota Corolla. I am truly enjoying my new wheels.

kniklawski

Jul 12, 2012

This is the best dealership I have ever been to. I don't know what else to say. Every aspect of the experience was excellent. I wish all dealerships were like this one.

Vasusan

Jul 1, 2012

I went to Haley Toyota as my vehicle was crushed by a tree. I really was unsure what I wanted as I had driven a Minivan for the last 15 Years. Both Bob and Jason took time showing Me various choices until I selected a new VenzaGreat experience! I will return and tell my Friends.

truepony

Jun 29, 2012

I came into the dealership...looking for a possiblenew/fuel efficient car for my new job:) Bob greeted me and showed me a car that I never even thought of!!! He was very knowledgeable and respectful. This is my 2nd car I have bought from Haley Toyota...and I am very pleased with the staff:) Patrick was also easy going, and make the "paperwork" process....simple...to the point and got us out of there in no time. I will definitely continue to purchase vehicles from your dealership. Thanks everyone:))

sea2sound

Jun 18, 2012

We found a used Highlander Haley advertised on the internet. We made an inquiry on the vehicle through the internet late Sunday evening and received a call from Anthony Gray early Monday morning. Through the whole buying experience, Anthony was knowledgeable, friendly and made us feel very comfortable as we worked through a rather unique situation (one of our own making, not Haley's) which added a time constraint to the deal. While we had already secured financing from our bank, we still had to do the paperwork to finalize the purchase, and Nabeel helped us do that. He was also friendly and very personable. So far, just a great team at Haley! I highly recommend giving Haley a visit for your next vehicle purchase!

Jlforever

Jun 16, 2012

I actually went to this dealer because all the great sales feedback, but I felt like Robert was not listening and he did not know the cars as well as I did. I had to leave to go to an appointment, but the next morning he called and said he had a message to call me about a Sienna. I was not looking as the Sienna at all-american but at the Prius c. I reminded him and then he asked when.I could come in for a test drive. I said Im not sure but I would when I got a chance again. I reminded him that I was in the beginning stage of looking for a car and was not ready to purchase yet. He said that the Prius c would not last long, which I dont care because Im sure they will make more. Then he proceeded to tell me that I must not be interested because gas prices are down, and that he would hear back from me when they go back up. I informed him that he would not be hearing from me and reminded him again that I was not in desperate need for a new car and that even though it gets better gas milage I would have a car payment again that would actually be more than the amount I spend on gas in a month. I can not stand this type of sales tactic and I will not stand for it. They have just lost my buying business. I will do what I did last time and drive a hundred miles to a toyota dealer that does not treat me that way and wants my business.

pt_chapp

Jun 3, 2012

Guy Engel was great to work with during our most recent purchase of a new 2012 Prius V. Guy is very informed and does NOT pressure you in anyway. He strives to make sure you are pleased and does whatever it takes to make that possible.First, Guy quoted the price, with the options we wanted, and then sought to locate the exact vehicle that matched ALL our requests. During this period, he kept us informed by either a phone call or email on the status of our vehicle. After the Prius arrived at the dealership, we were notified immediately, and arrangements were made for the next day to do our test drive and check it out. Guy went over every aspect of the new car and has made it clear that he will be available, at any time in the future, to answer any of our questions. We are very pleased with our Prius and with our fourth purchase experience with Guy Engel and Haley Toyota.

Measterling

Jun 2, 2012

Mr. Williams was particularly kind, gentle and informative. He was courteous, but not pushy. I would buy a car from him any day! He gave me deals that other dealerships would not consider.

dmiller225

Jun 1, 2012

I had been car searching for several weeks before I visited Haley Toyota. I met with Diane Clark, and immediately felt comfortable and at ease with her. She was very professional and straight forward with me, unlike other sales people I had come across in previous weeks. She was not pushy or rude, and again, was very pleasant to work with. I also met with Stuart Smith who I was also impressed by. I can tell that he loves what he does, and will fight to get you the best possible financing that he can based on your situation. I am not good at making decisions, and the fact that I trusted Diane and that she knew exactly what I was looking for, and kept following up with me after my initial visit was what helped me finally make a decision! Thanks to both for helping me and I look forward to a long future with Haley Toyota.

rav4us

May 31, 2012

Our experience with Haley Toyota was fantastic!! It really couldn't have been better! Justin Sechrest answered an inquiry I put in on the website the very same day. He then followed up with a phone call. He did a little research to make sure he had the vehicle we were looking for on the lot and then invited us into the dealership. When we arrived, he had the Rav4 waiting for us for a test drive. As we drove he told us all about the vehicle. When we got back, he went over the price and when we were both happy, the papers were signed! He had the vehicle cleaned up and filled the gas tank while we did our financing. Before we left, Justin went over the vehicle again. He made sure we knew how to work everything and then he programmed our phones with the Bluetooth. After that we were very happy to be driving home in the Red Rav 4 we had hoped to find! Justin was great!!! So glad we went to Haley Toyota!

timcmeans

May 30, 2012

My wife and I were considering to buy a Chevrolet Equinox and decided to look at the Toyota RAV4 because we had a 1994 4 Runner that gave us years of service and compiled 257,000 miles before we finally decided to sell it. We felt as if we could not go wrong with another Toyota although we could not afford a new 4 Runner. Once arriving at Haley Toyota Jason Cattie was jolly on the spot and ready to help us make our selection without pushing one thing or another but firmly keeping us on track for the right deal. He asked me what price range I was trying to get to and actually came back with a deal better than I asked for. Jason introduced my wife and I to Stuart Smith and he dleivered me a financing deal that really fit my budget and we did not have to cut out the things we need as fas as warranty coverage and pioece of mind. Thanks Jason and Stuart for all you did. Sincerely,Tim Means

Pausti1

May 29, 2012

I was treated with exceptional customer service. Buying a new or used car can be very stressful but not at this dealership. I will recommend my friends and family to buy at Haley Toyota.

cclar094

May 28, 2012

Our experience at Haley Toyota was superior. Anthony was a great sales man who was not busy and understood what we where looking for a helped us achieve our goal of finding a van to meet our individual needs while staying within our budget. I would recommend any one looking for a car to work with Anthony. Our experience was strengthen when we returned the next day to finalize the sale when the general manager, Tim remembered us by our first name. Patrick helped us in the final stage of our purchase and explained to us our options in regards to extended warrenty and other ways to protect our new purchase. We are looking forward to continuing our relationship with Haley for years to come! Haley knows customer service!!!

world_traveler25

May 28, 2012

My wife and I moved up to Virginia in February from Miami. We had such a terrible experience in Miami that we were very pleasantly surprised to work with Tom to lease our two new Prius cars. We live over an hour away, so we were able to work with Tom via email to have him find the cars we wanted (with a deposit of course). Even though we had emailed several Toyota dealers, Tom was the only one that got back to us and was willing to help us avoid the hassle. We literally just drove in, sat down, signed all the paperwork and were out of there in about 90 minutes. We have a 1 year old daughter so it was great that everything was so quick and easy. Tom, as well as the rest of the team, were extremely friendly and welcoming. We will certainly do business at Haley again when our lease is up.

dmk00

May 24, 2012

Good guys to work with. I don't remember everybody's name but they were all great. The salesman was courteous, no bs. I didn't have to wait a long time between my offer and the acceptance of the deal. The sales manager was very fast and courteous. Working with the finance man was quick and he saved me time by doing all of the DMV work for me. ThanksDanny

patty484

May 24, 2012

They are 100% behind customer sevice. They will go they extra mile to ensure that their customers are satisfied with everything that they day!! Everyone there is very friendly and they are very willing to help you. Smiling faces and happy personel.

scottjm

May 24, 2012

This is a great dealership based on friendly customer service and total satisfaction. Our experience was so great that we are working on buying a second car/SUV. I plan on having all of my personal and business vehicles serviced at this dealership. This was the best buying experience that my wife and I have had. All of the employees were pleasent to talk with and went out of their way to help us during this purchase.This dealership should be extremely proud to have employees such as Bob and Chris representing them!

celiacortner

May 10, 2012

Dealer acted in a manipulative and deceitful manner to engage customers in trading in cars less than two years old, resulting in loss of equity in the previous vehicle, rushing through paperwork process so quickly that errors were made in paying off previous loan. Service department focuses so much on efficiency that the sense of being rushed in and out is unavoidable. This dealership has slid in the past two years from a very positive experience to an extremely disappointing present.

tv2n

May 3, 2012

Our 1st (May 2011) experience about a year ago with Haley (Justin) left me raving about Haley's customer services. The 2nd time in April 2012, we bought another vehicle from then that left me running the other direction. I will NOT even consider Haley for my next purchase.Within 2 weeks of the latest purchase, we inquired about trading in for a bigger vehicle ...Salesperson was unresponsive and when responded was vague and did not answer our inquiries. Repeated ignored our direct requests to contact me with information instead of my husband.Sale manager gave false information. "It's the end of the month so we have the biggest deal. If you come in today, I promised you your vehicle won't lose much. Etc.) Finds out "your vehicle won't lose much value" that equaled to about %4,500 loss and the "best-end-of-the-month-deal" is less than 4% of MSRP.While another dealer offered us 1000 more and 9% off!!! .. what a different! So Bye Bye Haley

Samyek

Apr 2, 2012

This was the second time I have visted this dealership to purchase a vehicle. My first experience was absolutely horrible but I decided to give it another shot. I came into the dealership with secured financing. The salesman I worked with was friendly at first, however he wasn't working with me as far as the price and I also wanted to trade my car in as well. Initially he told me I was upside down on my current vehicle and they wouldn't be able to pay it off, therefore I would have to roll the negative equity into my new purchase (about 2k), which was not feasible for me. I threatened to walk away several times, because he was not willing to reduce the price of the vehicle, he called a sales manager over several times, who also wasn't very helpful as far as the price. When I said I would think it over and come back, they insisted I take the vehicle home and then make a decision, I did. I came back with my boyfriend, and he also reiterated that the price was not low enough for us to purchase, Donnell then came back and stated he would now pay my current loan off minus $20. I guess I wasn't as upside down afterall. It's amazing that when I brought a man to the showroom he came up with a better offer. The sales manager then came to the desk with 'comparables' from other dealerships, however they were all more than 150mi away. His point was that I wouldn't be able to find the car I wanted for the price I wanted. Donnell then said 'You are looking at the wrong car for the price that you want', I found that highly offensive. They then tried to get me to settle for a Camry with ZERO options, I wanted a Honda, fully loaded. Needless to say I left the dealership empty handed. The very next day Donnell called and I told him that I had found a Honda about 30min away (not 2hrs away funny how I didn't see that comparable) at the price I wanted and with all the options I wanted, he said okay and then slammed the phone down. I ended up purchasing the car from another dealership, and they paid off my current loan with ABSOLUTELY NO qualms about it. Consequently, I will write an excellent review for that dealership. I will never step foot inside a Haley dealership again. Worst experiences ever. Shop here if you desire high pressure, misleading sales tactics.

2012 Tacoma

Mar 29, 2012

We traveled over an hour to get to this dealership and we would do it again for our next vehicle purchase. We had a GREAT experience here! We got the Truck I wanted at a great price. The people that we worked with were more like friends than car pushers. To the entire staff at Haley Toyota THANK YOU for making our purchasing experience so memorable!!

2010rav4

Mar 2, 2012

The quality of attentiveness and customer service was outstanding at Haley Toyota in Midlothian. I had visited countless dealerships and driven 10 cars in a weeks time and the service rated between pushy, creepy and being spoken to like a 'dumb blonde'. I walked into Haley and was treated like the smart, adult business woman that I am. That level of respect and customer service earned my business and I am happy to refer my clients to HT.

ashbypond

Feb 11, 2012

Ask for Tom. He was helpful with our purchase. He made our experience less painful than your typical Car buying experience. Check them out for sure.

jasminez89

Feb 2, 2012

Bob was wonderful, and I am pleased with the overall experience. He was patient, and explained to me the entire process step by step. He clearly understood what my situation was, and worked very well with Stewart.Stewart was also great, and did everything in his reach to get me my vehicle financed. They both understood how difficult it can be to obtain a car without any credit history. I'm very glad Toyota opened it's doors to me! Thank you!!God Bless Jasmine Zepeda

longhorn7

Jan 26, 2012

Stuart Smith in finance is the reason I bought here!!! He made me feel very comfortable with my decision to purchase a new 4runner. I gave the overall experience based on my interaction with Stuart to help me make an informed decision.

Brunowse

Jan 18, 2012

Overall excellent buying experience and good understanding of the Toyota products. Purchased a new 2011 Avalon Limited, good availability at the dealership and knowledgable salesman. Haggled price/value as expected but all discussions were reasonable. Enjoyed the positive atmosphere of the staff and the culture of this dealership as compared to other Toyota dealers in the area. Wife really liked the sales skill and personality of Jose and Nabeel. Satisfied customer. Looking forward to many good years with the Avalon.

dysva

Dec 31, 2011

Where do I start? I HATE car shopping. We hold onto our cars as long as possible because I HATE car shopping. Well, not now! Haley Toyota of Richmond is a class act. Working with Guy Engel was a dream. He is honest, doesn't push you, gives you all the possibilities he can, REALLY knows his minivans (I think he is rather proud of the Toyota Sienna, and rightfully so), was patient every time I asked the same question over and over, worked out a great price for us, appears to love his job and working with people. He is definitely a gem in the Toyota family. Thank you Nabeel and Chris, and especially Guy for the first car shopping trip I did not HATE. We love our minivan and we are proud to say it came from Haley Toyota of Richmond. Happy New Year, guys!

Tgardner99

Dec 31, 2011

Haley was responsive, very fair with price, and honest. Bob Humber is a class act, and I would recommend him and the team at Haley to anyone buying a vehicle. I got the vehicle I wanted there was no hassle and the price was excellent.

Rwoodtoy

Dec 24, 2011

This is the first time I ever was able to buy a car that I picked out. Donell and his co-workers was a great help in making it happen. The price was EXECELLENT!!! I would recommend them to all my friends and family any time.

jferrigno24

Dec 18, 2011

I traveled over an hour to get to this dealership and I would do it again. I had a GREAT experience here! I got the car I wanted at a great price. The people that I worked with were more like friends than car dealers. I actually had fun when I was there. If I ever need a new car or advice on something with my car I would definitely go back and talk with them. To the gentlemen that worked with me... THANK YOU SO MUCH!! I GOT A GREAT DEAL!

jenniferconner

Dec 6, 2011

Mike was AWESOME to work with. He was patient, fair, honest and informative. I first came in looking at the new Prius V Crossover and after a week I changed my mind and went to a Venza. He provided answers to my questions as well as solid opinions and recommendations. Most importantly, he was not pushy and was not "salesy." On the 2nd visit I had my 8 year old child with me and he was nice to him and was mindful of the time we were taking up and how well behaved he was. Mike was also again, very patient as I was starting to negotiate as I was texting my husband - he was hunting. After I purchased the car (last night), Mike stayed late (his wife was waiting for him in the parking lot) to go over all of the features of the car and even helped me set up the blue tooth phone system. It was a very enjoyable experience and I am very excited about my new car! Next week I come in to get leather seats put in it!Thanks for all the help!

Dr. Joy

Nov 30, 2011

I had the most wonderful experience with the above-mentioned staff at the dealership. They were very helpful, patient and very friendly.Jose was very intuitive in understanding my needs and preferences, Nabeel took time to walk me throughthe financing process and the necessary insurances and protection I would need, without spending more than I would have to, and Fred did a great job getting the car prettied up and explaining to me the different functions I need to understand.Overall, I am very pleased with my purchase and the treatment these 3 guys gave me.

acumber

Nov 17, 2011

Found the best deal in town at this dealship and would recommend them to all. very friendly and great service. Mr. Humberwas great to work with and did all he could to help us out. he goes the extra yard to get you the best deal for you.

Umpire1

Nov 17, 2011

I had my 2007 Camry serviced on Saturday. I bought it in Virginia Beach and have had it serviced here since I moved to Chesterfield 3 years ago. While waiting, I walked the lot looking at the new Camrys. I went inside and was greeted by Justin. We chatted more than making a sales pitch. I did sit in a 2012 on the showroom floor and noted the upgrades from the 2007. When my car was done being serviced I went to the Lexus dealer and looked at some of their new and used cars. I came back to Haley and Justin after about 2 hours and we talked about trying to get a similiarly configured car in a color other than white. I think they tried and I could have gotten one if I wanted to wait a few more days. I bought the white one and am very pleased. The interior is beautiful. I love the heated leather seats and the back up mirror. This is my fifth Camry and I did own a Tacoma for a few years. Haley has been the best dealer to date. I hope the positive relationship remains. If I had not bought the car, I had a great day chatting with a very nice young man.While I was there for a long time, I had no problem with it as I think they were trying to meet my wishes and I was not impatient.

lsylvain

Nov 16, 2011

First things first. Guy Engle, our sales consultant, did exactly what he said he would do, when he said he would do it, and for the price he said he would do it for. Such integrity is becoming rare in this day and age.When Finance Manager Patrick Way presented the various financing, warranty and service options there was no pressure applied whatsoever. This made us inclined to seriously consider the various options presented to us.Genuine friendliness and hospitality was shown to us by Guy, Patrick and everyone else we encountered. We felt welcome and not like prey on the plains of Africa, as is often the case when one transacts with an auto dealership.The car was delivered meticulously clean in a well-lit area for inspection, and Guy took time to demonstrate the various features and answer all of our questions so we would not have to fumble around locating controls and what-not on our way home.Guy and Patrick are a credit to this business, and I confidently recommend them without reservation - even if working with them requires a trip. We drove over 100 miles and every mile and minute was worth the investment. And, yes, they were extremely competitive in their pricing - putting the other dealers we considered to shame.Awesome people to work with!

Blaise

Oct 24, 2011

I thought they handeled the sales very well especially since I had been a Car Salesmen and Manager of a Dealership in NY. I found Cedric the salesmen to be forth right and honest, Sean the Sls. Mgr, to be very friendly. IN all the entire staff made an easy transition to my new Vehicle. THe went out of their way to be accomadating and helpful

hiddenho

Oct 12, 2011

Nice friendly,easy to work with. Kept their word about a repair. Used car was immaculate, good detail dept. Not pushy, except the T & I guy. Would do business there again even though we're one hour away.

prinva1

Oct 6, 2011

Just came home from buying a 2012 Toyota Camry from Haley Toyota. This was the first time I have ever purchased a car and did not feel as though I was being taken advantaged of. I was immediately greeted by Justin Sechrest with a smile and a hand shake before my husband which was a first ever. Usually when a woman enters a dealership with her husband the sales staff ignore her (me) but not Justin he made it a point to address me first and that was quite nice since I was the one getting a new car. He asked what we were looking for and I was not sure. So he took the time to ask me what was important to me as far as features and then he guided me to an olive green camry which was nice and then he walked me through the additional features which I have to say for a base model was quite impressive - hands free blue tooth on every model camry - love it. Of course I was not sure if that is what I really wanted so he said go ahead and go check out some other vehicles and I will see you in a couple of days - gave me his card and I said ok. So we went to Priority Toyota, Colonial Honda and Whitten Brothers all of which I was not impressed with the cars nor the salesmen - I was ignored by them and they addressed my husband as though I did not exist even though my husband told them I was the buyer not him - there lose and so I went back to Justin who took care of me. The finance experience was even better Stuart Smith had a bit of a challenge since my credit was not the best but he got me done with the payment I wanted and credit interest rate. On top of that I was impressed with his professionalism in getting me done quickly and hassle free see, I had equity in my trade and he did everything possible to get me done so I did not have a ridiculous monthly payment . The haley team was professional and I will be buying again from them. Thanks for getting me into my 2012 Camry!! PS if my friends are reading this see Justin Sechrest and definitely stop by and see Stuart!!

mebisket

Oct 2, 2011

Treated like royalty until you sign the dotted line, make sure you inpsect the car from top to bottom, if you find any issues after you drive off the lot then your on your own, they will avoid your call backs. Told that I would get a great detailed clean car, not true, car not vacuumed properly, windows dirty, etc.. I will not buy another car at this dealership again. I should have expected this from car salemen, they are just out to get your money, no matter how they lie to you. BEWARE! Justin is a lier.

karakas

Sep 28, 2011

Excellent will recomend if ever need to buy a car visit Haley Toyota on Hull street and ask for Stuart finance manager best in his field,and Marjie very nice and friendly salesperson.

cgallen

Sep 27, 2011

Everyone we met was friendly and helpful. Ms. Dunkum and Mr. Rahman handled the whole sales process in a fast and efficient manner. We like our new Toyota and we are very glad we purchased at Haley Toyota.

Unhappy Rose

Sep 27, 2011

I'm happy to see others have liked their experience at Haley. I have been taking my Avalon there for service for five years and trusted them completely. However, when it came time for buying ... I wish I would've walked away. I went in with firm financial criteria, and told Jose up-front what I would accept. When the vehicles I looked at did not fit into the parameters I had laid out, I left to see if I could change them. The only thing that changed was my trade-in/down payment. Subsequently, I visited a Hyundai dealer and within two hours was quoted a price for a 2012 vehicle, well below my criteria. I thought (erroneously) I owed Haley the opportunity to match that deal since my trade-in/down payment had changed. The preliminary paperwork had been completed on my first visit. Still, it took them two hours to "see what they could do to find financing," and then they only miracously came up with it when I asked for the keys to my trade-in so I could move on with my search. Oh how I wish I had said "no thank you" and walked away. They know I am very unhappy with what I consider an unneccessary long wait, yet no one has contacted me since I've made it known that I thought I was mistreated. In fact, the promises to return my calls have been ignored.The good news is that I like the Avalon I purchased. Unfortunately, I am not enjoying it because every time I get in the car I am reminded of the long - and did I mention unneccessary - wait.

fhatton

Sep 16, 2011

I used the USAA Auto Buying Service on 9/10 to look for a new Toyota Corolla. Haley Toyota was one of 2 dealers that it referred me to. In short time I was contacted by Chris Conroy, Sales manager.On Sunday 9/11, I went to Haley Toyota and met with Chris and my salesman, Sean Beaudoin. I selected and test drove the Corolla of my choice. Pricing was exactly as described by USAA. I found everyone to be most courteous and efficient. Within a couple hours I had my new car. Sean really had to hussle to get the paper work completed and the car preped. I had a most excellent buying experience.

yl3382

Sep 9, 2011

Today was the best day ever for me! I went to the friendliest and most kind hearted dealership. Mr. Johnny Joyner of Hayley Toyota was not only kind to me but he was especially kind to my mother. He took his time with me and made sure that I would receive the best deal they could offer me. I would highly recommend to anyone in a great need of a car.

BeckyWard

Aug 29, 2011

Sean was very knowledgeable and friendly. He had a very nice, pleasent way about him that made me trust him right away. I loved that he made me list the things I wanted that would cause me to drive away in that new vehicle and make a commitment. He was perfect for me. Bonnie was also excellent discribing the extra things that I may want and was very kind to me when I declined all of them but later changed my mind. She was great!! Then Patrick was fantastic!! I knew Patrick from 3 years previously when I was looking to buy a 4Runner but Patrick had no 4Runners available. Patrick was excellent and I knew he was looking after my best interest. I trusted his advice and guidance. While Patrick and I were working on the finance details, Sean began moving things out of my Explorer into the 4Runner. Sean is so thoughtful and kind! Sean arranged for the 4Runner to be filed up with gas and cleaned up for me to drive home that night. I LOVE MY NEW 4RUNNER!!!! Sean perfectly nudged me to make a decision but was not pushy. He just has a perfect way about him for me and was just what I needed.

dmoran8082

Aug 27, 2011

After making the rounds of various dealerships in the region, Haley Toyota was the only dealership that did not apply over bearing sales pressure. They were willing to work with my wife and I to get the deal that worked for both parties. They established their integrity and earned our trust. That's a rare thing these days. We wanted it, we got it - Toyota! Thank you to the Haley Team! We'll be back.

shenal1

Aug 23, 2011

Our sales representative,Jose Gonzalez, was very helpful in describing the options available on Siennas and did a great job in locating a vehicle with the options we wanted at another dealership. We were very impressed with the speed at which the vehicle exchange was made so thet we could get exactly the vehicle and features we wanted. Mr. Rahman,Business Manager was very helpful in explaning the additional warranties,etc. available and in rregistering us with SafetyConnect. Everyone we dealt with at the dealership was very friendly and helpful.

T-Flow

Aug 18, 2011

I live in Virginia Beach, Virginia and I have been shopping for a used Toyota Highlander for awhile. Locally there was not a Toyota Highlander that met mywish list. Then my son found an ad online for a 2007 Toyota Highlander for saleat Haley Toyota. We traveled to Midlothian and I found the car that I have beenwishing for. My primary sales consultant was Jose M. Gonzalez. Jose demonstrated his abundanceof professionalism, his vast knowledge of the Highlander and his awesome personality.Thoroughly, Jose went through the entire sale process with my son and I. Unfortunately, Jose had a death in his family and had to leave for a few days to attend the funeral. While experiencing all the grief of losing a family member, Josewas able to show us the utmost of professionalism and respect.Then our paperwork on the Highlander was given to Sales Consultant, Cedric Edmondson, to finalize. Cedric was wonderful; He gave his undivided attention to our sale and made sure that the sale was complete to our satisfaction. We are doubly blessed to have Jose and Cedric as our sales consultants!Cedric then gave our file to Patrick Way, Business Manager, to complete the financial aspects of the sale. Patrick was amazing; he thoroughly explained everything before I signed on the dotted line. Again, we were blessed!After the deal was completed, we asked if we could wait to pick up the Highlander when Jose returns to work (Which Haley allowed us to do). We wanted to express our appreciation to him for our wonderful experience of buying my Highlander through him and Haley Toyota.Sincerely, Beverly & Matt Richardson

desiree224

Aug 15, 2011

My husband and I had just filed banktuptcy and these two employees made our experience wonderful. They took the time with us as they would with any other customer with perfect credit. I wish there were a 10 on the rater because that is what they would get. I am very impressed with them and we will be back.

Toy Truck

Aug 10, 2011

This by far was the absolute "best" vehicle purchase we've ever experienced. Jose Gonzalez and Nabeel Rahman were awesome with sales and financing assistance! We received the best possible customer service from this dealership. Everyone was very personable and even worked after hours to close our deal and allow us to drive home in our new truck.

bdoersch

Aug 7, 2011

Marji Duncan was great to work with! She did not pressure me at all. She was very considerate. Haley was able to get me in the vehicle of my choice for the price I was comfortable with. McGeorge was not able to do so, and did listen nor did they seem interested. I purchased my toyota camry from McGeorge 2 years ago, and I will not go back. Thank you again Marji!Brooke

ddander2008

Aug 4, 2011

Tom was very professional, friendly, he new his product very well, was not a pushy car-salesman, but gave us time (about 4 weeks) to finally make our decision on which Toyota we wanted to buy. He gave us a good price. His professionalism drew us away from a dealer where we had purchased 5 vehicles previously, he's that good. We had a small problem with the side body molding they installed, but the dealership took care of us in good fashion.

bonairmaire

Aug 2, 2011

Great experience, no pressure. Gave lowest price quickly. Very patient, even in extreme heat! Looking forward to dealing with in the coming years, and are loving our new Venza!

rhalla

Aug 2, 2011

Other than having to drive a little way to get there, everything about my purchasing experience at Haley Toyota was great. Got a great price, very fair trade-in, the staff were very friendly, and Marji was an incredible salesperson to work with!

aaronwjohnson

Jul 28, 2011

Tom was very friendly and not pushy at all. If he didn't know the answer to something I would find out and get back with us. He went out of his way to search for the van we were looking for. It was really hot the day we were looking and he went out of his way to drive us around in AC to see the different colors and had cold bottles of water for us.Highly recommend Tom!

Sher&Dave

Jul 26, 2011

I was very impressed with the salesman, Justin. He was very friendly and not at all pushy. He was knowledgeable about the specifics of each vehicle we looked at. He was helpful during the test drive by not overwhelming us with too information. We were able to really able to concentrate on how the vehicle drove and ask questions. He helped make the car buying experience painless. I would definitely give this dealership at top rating for customer service.

Deborah n Joseph

Jul 24, 2011

After a horrible encounter with Priority Toyota we went to Haley Toyota with the expectations of window shopping so that we wouldnt be disappointed again. Not only were we not disappointed but my wife drove off the lot in a new 2011 Toyota Corolla. And to top it off I finally found someone willing to help me establish a line of credit being that my credit score is zero. I would definitely recommend that if you're in the market for a new or used car Haley Toyota is the place to go. We enjoyed the experience and plan to see them again soon when I go back to get my new car. Thank you Priority Toyota and I hope you regret not working harder to get us into a new car. Take lessons from Haley Toyota....

HappyBuyer101

Jul 19, 2011

During my research of Toyota dealerships throught the states of Virginia and North Carolina, I fortunately made contact with Jim Zimmerman through the online sales department at Haley Toyota. Jim's professional and prompt responses to my inquiries ultimately led me into Haley Toyota where I purchased a 2011 Highlander, SE, 4WD. Leading up to my purchase, I dreaded having to sit down with a salesman to iron out the details of a vehicle purchase. However, Jim made the process easy and painless. I will definitely recommend Haley Toyota to friends and family in the future!

doublebogey

Jul 18, 2011

I asked for an internet quote from 5 dealers. The reply I received from Guy was very helpful and the quote was quite reasonable. Needless to say the other four were starting out as "old school haggling" over a sales price. I made an appointment and met with Guy and I was really impressed with his helpfulness and knowledge of the vehicle. I agreed to the price quoted and purchased my ned 4 Runner on the spot.The paperwork was handled by Nabeel in the business office and again, a very pleasurable experience from a very entertaining individual.In short, I would rate this as the most pleasurable overall automobile purchase I have made in the last ten years. I recommend Haley Toyota and suggest you give Guy a call if you are in the market for a new vehicle.

Gloria55

Jul 17, 2011

Gloria PedrozaOn June 30th 2011, I received correspondence from your Dealer and was interested so I called; I spoke to Stuart, from the beginning he was very positive and he explained to me the necessary paperwork needed to start the process for the loan application. He told me to go and see him that day, I was skeptical because I knew from experience paperwork takes for ever.When I got there Stuart was ready with the paperwork, I was really impressed with his professionalism, courtesy and knowledge; every question I asked him, he answered without hesitation, he explain coverage and some of the things in the contract, he was right. It didn't take long. Then Cedric came, another dynamo, he was like Stuart,pleasant, knowleadgeable . asked me what kind of car I wanted I told me a minivan; he showed a few, the special qulity I really liked about him was that he was not trying to sell me "any" car he was helpin me to find the car I wanted. well, he found it.. a beautiful Red Salsa Sienna Toyota, which I love. and he also took a few minutes to show me a few things that if he wouldn't had showed me it would of have taken me the whole manual to learn.. I know he is a busy person, but his time can be his gain in customers, because i will recommend this Dealer to all my friends

Fweathers

Jul 13, 2011

My time is everything to me. To be able to go in on a Sunday afternoon and leave in the same afternoon (after completing a trade-in) in a new vehicle; means everything in the world to me on a tight schedule. The entire staff was friendly and patience with my needs.FDW

sharonmercer

Jul 13, 2011

Wow! Mike Miles is awesome - he went out of his way to get me the car I wanted - in fact, he drove all the way to Northern VA to get the car - Stuart Smith is the best finance mgr I have ever met - he told me he would fight for me and he did and he won! go Stuart! thanks to Mike Davis as well for helping me understand my new Toyota Camry XLE -

sfladd

Jul 10, 2011

Jim Zimmerman worked with us until he had answered all of our questions. We never felt rushed or pushed into any situation. His positive attitude and joy for what he does made the experience enjoyable. We would definately recommend Jim to our friends and family!!Nabeel Rahman actually was able to make doing the business end of buying a car enjoyable. He patiently walked us through all of our options and answered all of our questions. His positive attitude was very appreciated. We would also recommend Nabeel to our friends and family!We can honestly say that this was the best car buying experience we have had and you will definately get our business in the future.

gatto

Jul 6, 2011

I had the pleasure of buying a new 2011 Toyota Corolla at Haley Toyota on July 4,2011. I had gone to the dealership several days before and Cedric Edmondson was the salesmen who helped me look at several Corolla's and Camry's. He was very patience and took the time to answer all of my questions. Even when I called him on his day off he took the time to help me with additional questions. I have already mentioned to several people that my experience with Haley Toyota was GREAT!!! I am hoping that it will continue to be a good experience when I have to work with the service department. I feel both Cedric, Chris Convoy and Nabeel Rahman where all very courteous and that made buying a new car a great experience for me.Fondly, Dana

surferjd

Jun 29, 2011

I really appreciated that no one ever tried to play games with price, trade or terms. Marji was a wonderful and very informed salesperson. I would recommend Haley Toyota.

michaeljm7

Jun 28, 2011

The entire experience was positive. Predetermined price and honest sales people made all the difference. We found the exact car we were looking for because of their large selection. I highly recommend this dealer.

Michael Cope Photography

Jun 26, 2011

We weren't planning on buying a car. Having just finished lunch we decided to drop by Haley and sit in a Sequoia. They didn't have any on the lot so I tired a 4Runner and then a Tacoma. Nice, but not quite right. Cedric, our Sales Consultant, greeted us promptly, and in the heat of the day ran all over the place helping us. Cedric even offered to transport a Sequoia from another Haley location that was in our budget. As we were about to go home we decided to look at the Sienna.We drove over to the Siennas in our old van and called Cedric. He came right over, opened a couple models for us and sent us out for a test drive. We were in love. The build quality, the luxury, the technology and feel of the vehicle were spot on. So now for the worse part of the car buying experience.The paperwork.Sitting down with Cedric he simply asked us what we wanted to pay for the Sienna. Now we did go back and forth a little bit but this was a car sale after all. Bonnie Curtis, the Delivery Coordinator, visited with us for a few minutes to review details for various protectants and warranty programs. We decided to take advantage of a couple options at a later date and she even through in a remote starter. We'll be back in a couple weeks to have all of this work completed.Nabeel Rahman, Business Manager, was quite personable and helpful. He closed out the evening with the nitty gritty of financing and transfer of title. My wife went toe-to-toe with him over a few details but in the end all was well.All-in-all the experience was positive. The process did take WAY TOO LONG and I hope the staff addresses this. My Mother-in-Law bought from Haley, now me and when my wife's car dies she'll go to Cedric and the team at Haley Toyota!

Lauren Hudson

Jun 20, 2011

Although I never dealt with Michael directly, my parents did the day before and they were very impressed with his customer service. In fact, they wouldn't have brought me back to look at the Scion xD if it wasn't for him. I met Guy the next day and he was awesome. He was extremely professional and courteous and set me up with everything I needed. Everyone at the dealership was helpful and straight forward. I had a wonderful experience and I love my new car! Many thanks!

AdditLady

Jun 13, 2011

I can honestly say that the purchase of our new 2011 Toyota Tundra was not only painless but pleasant. Marji and Stuart went out of their way to make sure we were not just satisfied but happy with not only the truck, but the experience. I will recommend both of them as contacts anytime!!! We never ever thought we would even consider a Toyota but we are tickled pink that we did!!!

boozbos

Jun 13, 2011

When we walked into Haley Toyota we were greeted by Anthony Gray. I knew exactly which vehicle I wanted to purchase and how much I was going to pay. Anthony brought a 4Runner and a Highlander to the front for us to check out. He put the 3 of us (my parents ages 77 and 81 were with me) in both vehicles taking the time to explain the differences between the two. We went for test drives, roamed around the lot looking at the different colors and I told him I needed to test drive a Honda. After three days I finally made a decision to purchase the Highlander from Haley and Anthony. I went to two other dealerships and no one made me feel as welcome as Anthony. Anthony made me feel like he had my best interests at heart and went to bat for me a couple of times. When we finally had a deal I went to talk to Nabeel Rahman in finance. Nabeel made the financing end of the deal painless and even worked out a couple of "deals" for me. I will recommend Anthony and Nabeel to everyone looking to buy a vehicle!

tacobell

Jun 13, 2011

My Review of Haley Toyota Scion of Richmond:SPECIALLY FOR JUSTIN SEAY,I WOULD LIKE TO THANKS JUSTIN, AND OTHER CREWS TO HELP ME WITH THE SELECTION OF THE SIENNA VAN I BOUGHT, AND I WAS VERY HAPPY WITH IT. I WOULD BUY IT AGAIN FROM YOUR DEALER. I STRONGLY RECOMMEMDED HALEY DEALER TO ANYONE LOOKING TO BUY A CAR...FRIENDLY, GREAT SERVICE, AND POLITE.

fullerton

Jun 12, 2011

Professional, friendly, informative, wonderful customer service, We had a USAA car buyers price so "price was right!" Marji was very responsive to all our questions and wanted to be sure we were getting all we wanted in our vehicle. We were led quickly but thoroughly through the car buyer procedure and everyone made sure we had all our questions answered. The finance department was informative as to all options and helped us to choose the option best for us. WE were especially appreciative of the "non-pushy" attitude of all and the truthful answers to all our questions. It was a very enjoyable experience overall and we would recommend Haley Toyota to all our friends and family!

ajtucker2

Jun 10, 2011

Nat Williams made my car buying experience as easy as possible! He was easy to work with and helped me to find the car that was right for me. I didn't feel like his goal was just get me into a car, but make sure I got into the right car for me! I would/have recommended him to friends and co-workers, great guy and a very nice person!

jamesweiv

Jun 8, 2011

Friendly customer service. Michael came in on his day off to complete the sale. Accomodating and curteous, they did not pressure me to complete the sale.

BrandyLewis

Jun 6, 2011

I would like to take this time to appreciate one of your salesman, Cedric Edmundson. If there is a recognition program he needs to be recognized. On Monday, May 31st about 8pm at night my husband and I were searching the internet for a new vehicle. I seen a Toyota Camry that I really liked. I texted the the number to get more information regarding this vehicle. It was less than 10 minutes later Cedric called me. From that point on I knew that he was working for me. I explained to him that I had to work the following day, so I would try to stop by after work. He told me that he would call me the next morning. Sure enough, he did. Not only did he call me but he also brought the car to my job to let me drive it back to the dealership. I was truly amazed. Now thats customer service. I purchased the car that night. I requested a few options to be installed (tinted windows and remote start). I had to bring the car back the next day. When I spoke with a rep, she explained that it would take several hours before the car would be completed. She explained that there was a shuttle bus that could take us where we needed to go. However, when we arrived Cedric had arranged for us to have a car. I could not believe it! I work for the largest retailer in the world and understand the importance of customer care. I want to appreciate all that Cedric has done for my family. He is a great asset to your team and you should be proud of him because I am! Thanks, Cedric!!!

princesscarina

Jun 1, 2011

I came to this dealership to trade in my used car and purchase a new one. I like the dealership right away because I got immediate service. Jose was very friendly and not at all pushy, unlike some other dealerships that I had dealt with in the area. I got a fair price on my trade and a very good interest rate on my new car. Nabeel in finance was also very friendly and went out of his way to make sure that I got the best possible interest rate. Fred in service took great care of my car and got all of my installations done very quickly. I would definitely recommend this dealership.

Trisha S

Jun 1, 2011

Buying a car was the last thing on my mind, until I was involved in a collision with a truck and my Saturn was totaled. I was so happy that I went to Haley upon the recommendation of many friends. I was treated with respect and Frank was actually fun to work with. Once he helped me find just the right vehicle and in my price range, I prepared myself for the hassle of financing. Much to my delight, it was NO hassle at all! The finance manager Patrick listened to my concerns and navigated me to the best financing package I could get. It actually beat what my own bank was willing to do - with no strings attached.I have already told my friends about my experience at Haley and I now consider myself part of the Haley family.

lpkagan1

May 27, 2011

This is the fourth car I purchased from Haley in the last 4 years and my recent purchase experience was the best ever. I wanted to get my fourth Prius and with the earthquake and tidal wave in Japan, and the expensive gas prices here, Prius is in short supply and big demand. Haley came through for me and found the exact model and color I wanted, and even discounted it for me. I look forward to my fifth buying experience next year. Thanks Nabeel Rahman and Jose Gonzales.

toyota buyer

May 27, 2011

We did an internet sale with Marji Duncan. She was amazing! Right from the start she gave us a great no haggle price. Marji was very helpful. She found us just the car we wanted and made everything very easy. Everyone at Haley was very nice and helpful. It was a pleasure buying a car from them.We highly recommend Marji and Haley Toyota!!

s_C_WEAVER

May 26, 2011

AWESOME TEAM AND VERY PROFICIENT. WE WERE BLESSED TO PURCHASE TWO VEHICLE AT HALEY TOYOTA BECAUSE OF THE KNOWLEDGE AND UNDERSTANDING THAT GOD IMPARTED WITH NAT WILLIAMS AND STUART SMITH. MY HUSBAND AND I EXPERIENCE A SMOOTH AND PROSPEROUS TRANSITION IN DRIVING AWAY IN OUR 2 NEW VEHICLES.

gwbhrh

May 25, 2011

I was quite surprised that Stuart was able to get me a very low interest rate. I have had only one Toyota and been very satisfied and have complete confidence in them. I have had General Motors cars in the past but Toyota has beat them all. Thanks for your assistance in this transaction.

ctjohnson79

May 21, 2011

I am a repeat customer at Haley Toyota. The reason I went back for my secnd purchase was because of the excellent service I have recieved, not only from the sales department, but from service department as well. During my most recent purchase, both Mr. John Higgs and Mr. Stuart Smith were exceptionaly personable and pleasant to work with. They both went out of their way to find me the best deal. I even recieved a call after I made my purchae from Mr. Smith telling me that he was able to lower my interest rate even furthr, saving me money on monthly payments. This will add up to extraordinary savings over the life of the loan. This was not something that Mr. Smith had to do, but I feel as though he did it as an extra measure to ensure that I recievd the best possible deal. Without question, one of the most amazing examples of customer service that I have ever experienced, in purchasing a new vehicle or otherwise. There is no question in my mind that I will return to Haley Toyota for my next purchase and hopefully the two gentleman that I worked with during my past experience will still be there, cause I will ask for them by name.CJ

bayers

May 20, 2011

I have been a long-term Volvo fan. But when I needed a new car, the mpg ratings were best on Toyotas. Now the sales and service folks had to shine and THEY DID! From the moment I walked into the showroom until I drove away in my new Prius, I was treated grand. Christian, our salesman, was personable, accommodating and sincere. Bonnie and Nabeel (delivery coord. and business mgr. respectively) made the end of the buying experience as special as Christian did with the car choice. My husband and I were both absolutely delighted with the entire experience! Our Prius is great and we anticipate no less than "grand" when it comes times for service. Thanks Haley - Christian, Bonnie and Nabeel - new friends we will visit whenever we return.

mrbig4024

May 20, 2011

Our purchase was quick, efficient & hassle-free. We obtained a price via the Consumer Reports Zagat program. We were contacted by Marji Duncan who described the vehicles which were in stock at Haley. They had what we were looking for so we traveled the 2 hour trip that evening. We arrived at 7PM. We were met by Marji shown the vehicle and took a test drive. We returned to the dealership & completed the necessary paperwork. Marji had done much of the paperwork ahead of time which helped streamline the process when we arrived. We obtain financing Toyota Financial by working with the head of the finance department Stuart Smith. He was very quick, knowledgeable and honest. We were out of there with our new vehicle by 9:45PM. Normal closing hours for Haley are 9Pm but the staff did not seem to mind working the extra time to complete our deal. It was a very pleasant & satisfying purchase.

Septaylor

May 16, 2011

I would like to thank Mr Gonzalez and the finance staff that helped me with the selection of my car i bought. me and Mr Gonzalez and talked on the phone a few times and as well with my mother so when we came in finding a car in my price range was no problem and a monthly payment in my range was to problem for him. I would like to say thank you to the Haley staff and also to Jose Gonzalez for my new car. Thank you Janessica and Vanessa Wiggins

joyceg

May 13, 2011

MR. WILLIAMS WAS A VERY GOOD LISTENER AND VERY PATIENT. HE WENT ABOVE AND BEYOND TO FIND THE PERFECT SUV FOR ME. WITHIN A FEW DAYS AFTER MY PURCHASE, MR. WILLIAMS GAVE ME A COURTESY CALL, TO SEE IF I WAS PLEASED WITH MY NEW CAR AND TO LET ME KNOW, TO FEEL FREE TO CALL WITH FUTURE CONCERNS OR QUESTIONS. MR. SMITH WORKED WITH MY FINANCES TO MAKE SURE I HAVE AFFORDABLE MONTHLY PAYMENTS. I AM EXTREMELY HAPPY WITH MY MIDNIGHT BLUE ENVOY.

Bigbadmama

May 11, 2011

My experience was excellent. I had previously worked with Nat and Stuart on a previous purchase (2006 GMC Envoy) and due to the great service that I received, I decided to return when I needed to make my next purchase. All of my needs were taken care of and i left the lot with my new car in less than 3 hours. I would definately recommend this dealer to family and friends.

bjmitch

May 11, 2011

I am so pleased with my new car and with the service I received from this dealership. They were very kind and respectful to me and went out of their way to help me get not only the car I wanted, but got me a deal that I can work with within my budget. Each person I encountered during my visit there were friendly and knowledgeable; from the salesman to the business manager to the person who got the car ready for delivery. I would recommend this Toyota dealership to anyone who is interested in buying a new car.

Joethegreat

May 11, 2011

So positive and quick respond in a very proactive way. thanks Chris for your great service. I do recomend this dealership service and Chris Conray for anyone that wish to buy a car -- Great service with great support and a wonderful respond. One more time thanks Chris.

chrisse80

May 10, 2011

The whole experience was just excellent! Justin was very polite, kind, any question I had, he had an answer for and I was very impressed with him. I had been to a few dealerships before this one and the sales reps in my experience have been pushy & the experience had not been good, until I came to Haley! It was actually an enjoyable experience! Bonnie was also very helpful and kind, and Nabeel actually made the long financial process seem so easy. Nabeel was a big help and explained all the options very well! I would recomment Haley to anyone looking to buy a car. The overall experience and the deal I got on the car was better than I could have ever imaagined!

bgray1231

May 8, 2011

CEDRIC AND ALL OF THE SALES STAFF WERE VERY FRIENDLY. CEDRIC HAD THE CAR I CALLED ABOUT PULLED OUT FRONT FOR OUR INSPECTION, AND WE TOOK A TEST DRIVE IMMEDIATELY.NABEEL WAS THE TRUE STAR OF THE DEALERSHIP, IN THAT HE WORKED SO HARD GETTING A VERY GOOD INTEREST RATE FOR ME, ANSWERED ALL OF MY QUESTIONS, AND WAS VERY PERSONABLE.I JUST WISH THAT IT WOULDN'T TAKE SO LONG TO BUY A CAR AND TRDE IN THE OLD ONE. THAT IS WHY I GAVE THE LESS THAN STELLAR MARKS FOR OVERALL EXPERIENCE.

Robinson789852

May 8, 2011

Marji Ducan and the sales staff at Haley Toyota provided a very comfortable and pleasurable car buying experience. Marji was very responsive and helpful in locating the exact car I was looking for and provided excellent information about the car and the dealership. I truly believe that Marji and the employees at Haley Toyota will remain committed to ensuring I have a positive experience for years to come with my new Toyota.

Agosetti

May 7, 2011

Sales staff tag-teamed my financing application to get me into my new scion as quicky as possible, and so that I could have more time talking with the Very knowledgeable Scion dealer about the safety and technical specs of my new car. I felt very welcomed an extremely well taken care of. Thank you!!

Hermilog

May 6, 2011

Jose Gonzalez is an extremely knowledgeable and professional sales consultant. He was very pleasant to work with, easy going and walked us through the sales process with no high pressure. He took his time to show us the entire stock and answered all our questions. We found the car that met our goals and price range.Nabeel Rahman was another professional at Haley that is extremely knowledgeable about financing. He explained all the terms and conditions on the contract and found us the right lender. Nabeel presentation of all the options was very helpful in determining what we really needed.Thanks to Jose and Nabeel, our purchase of a new car was smooth and relaxing. We're confident we got the best deal in Virginia.

rohitb

May 3, 2011

Mr Smith is an excellent Finance Manager. He took the time to understand my need and situation. He worked with the banks. I could not ask for more. Mr Smith helped securing the loan for the car at a low interest rate!. I appreciate all his help. Thank you Mr Smith.

forrose

May 2, 2011

A great experience, both with sales and finance. Friendly helpful staff. I would shop here again.I was a little dissopointed having to pay sticker price on my Prius, but overall a fun experience. I also want to mention, every staff member I can in contact with, made us feel comfortable and welcomed...especially Frank Barlow who spend hours helping us decide on a new vehicle. At no time did we feel rushed or pushed into making a decision.

weese don

Apr 29, 2011

Me and my husband received superior customer service during our visit. Stuart Smith and Jose Gonzalez went to bat for me and my husband and scored a home run. We are very satisified with our purchase of a 2011 Toyota Corolla S and would highly recommend them to family and friends. Thank you for employing high quality persons.

Bulgaria

Apr 28, 2011

It was a rainy day, so we didn't walk around the lot looking at trucks. Sherry listened to our thoughts and then went out and drove back exactly what we were looking for. I had a couple of questions that she couldn't answer initially, but she made the effort and got the information. We also enjoyed meeting and talking with Bob Cooley.Eveything went exceptionally smoothly. We had visited one other Toyota dealership, but the salesman there kept wanting to sell us what he wanted to sell rather than what we wanted to buy. We would definitely go back Haley Scion Toyota.

IZVERG

Apr 28, 2011

Used this dealer to purchase my new 2011 Tundra Crewmax through the USAA Car Buying Program. Great service from start to finish. The price was upfront and there was minimal haggling. They were able to meet a competitor's price, also. I would definitely recommend Haley Toyota.

JAMES61

Apr 28, 2011

hELLO!my NAME IS JULIAN J YOUNG (J.J.) MY WIFE AND I WERE LOOKING TO DOWN SIZETHE Number OF CARS WE HAD,WE HAD TWO CARS TO TRADE. SO WE DID.WE BROUGHT A NEW TOYOTA TRUCK AND WE'RE SO GLAD WE DID,WE LOVE IT!SPECIAL THANKS TO MR.MIKE DAVIS AND THE SALES TEAM.J.J.YOUNG

davidjruth

Apr 27, 2011

Mike was very helpful without being pushy -- and he seemed to really listen when we explained our needs. He was thorough in his helpfulness after the sale as he prepared us to drive this very complicated vehicle (Prius IV). Fred, also, was friendly, helpful and attentive to, and accepting of, our preferences.

imd_toad

Apr 27, 2011

I bought my toyota in July 2010. I have always left the dealership with a smile on my face. Mike Davis and Carey Gillespie are an amazing team, my purchase was handled quickly and fairly! Vijay has been very helpful in the service department whenever I come in for service or just a question. It is always a pleasure doing business there, I will be a repeat customer!

UFG7405

Apr 26, 2011

I completed an application on-line for a new Toyota Corolla. I received a prompt response back from the dealership. Service was excellent and I was in and out of there with my new car in NO time. Sad part is, I totaled my new car even before I made my first car payment. I'm a little embarassed to say that being that I've never been in a car accident in my 35 years of driving. Anyway, I went back to the Toyota dealership and Stuart the finance manager and Mike Davis, salesman worked hard to get me re-financed with the same company to get another new car even while I had an opened ended loan from my wrecked car. Somehow, they made it happen. I was very pleased. I was also pleased with how well that Toyota Corolla held up after I was T-boned right in the driver side. Thank God for curtain airbags and the sturdiness of Toyota. I purchased another 2011 Corolla Toyota just not in RED this time. Red must not be my color.... Marguerita Holts-Slack

ccrawford1108

Apr 23, 2011

My husband and I we looking for a Toyota Camry and he contacted Haley Toyota. He spoke with Frank Barlow and set up a time after work to look at the car we had picked out.Frank greeted us with a handshake as we walked in the door... and he remained very friendly and helpful throughout the whole process. I would do business with Frank again.My only wish is that the process (paperwork) was possibly more automated, therefore taking less time. We were there approximately 3 hours for this purchase. It would be much more convenient if you just entered the required information into the computer once and it then fed that info into all the needed forms - send them to the printer all at once. We could then sign everything, write a check and be done in half the time.

jay01cooper01

Apr 23, 2011

I am very pleased with the decision to buy my new vehicle from Haley Toyota. Mike Davis is their Internet Sales Manager. He was willing to offer me a great price quote via email, unlike other Toyota dealers throughout Virginia. They wanted me to come by and negotiate. Every concern I had with the car was taken care of promptly and professionally. I have no regrets.

Venza

Apr 23, 2011

THe overall experience was execellent and we enjoyed all people that worked at this dealership. We were Shown around the dealership and introduced to the different department heads.Durimg the time we were offered refreshment small talk from evry member in the show room

hmeekins

Apr 22, 2011

DeAndra Meekins was very knowledgeable, friendly, and professional. She was able to answer all of my questions. Even when I was undecided on the car (new versus used, one color or another) she was very patient. She even went to another dealership to pick up a used car i wanted to test drive. Customer Service/Sales People should remember that the customer is why they have a job. I truley belive that DeAndra has hit the MARK. I have even recommended her to a couple of people. Stuart Smith was equally professional and knowledgeable when it came to the financing. He was able to get my old vehicle traded, and get the overall deal done even though I had some challenges with my credit. He was available for calls and visits to the dealership for me to ask questions. I haven't received this level of service in a really long time. DeAndra and Stuart make a great team. You should be proud to employ them both.

dlfnlover123

Apr 21, 2011

Words really can't describe how excellent of an experience I had purchasing a vehicle at Haley Toyota. The gentleman that helped me were more than accomodating, honest, personable, and dedicated. Purchasing a new or used car, no matter the price, is a huge event in someone's life. I may not have bought a brand new car, but the empoyees definitely made me feel like I did, and shared in my joy of finally owning my own car once again. I felt so welcome and well taken care of! I will most definitely refer all of my friends and my family to them. Infinite praise and thanks go out to you!!

lindadambola

Apr 19, 2011

Marji Duncan was a joy to work with during the purchase of our new RAV4. She was very responsive to our online inquiry and actually sent us a personal email as a follow-up. Each day that we were talking to other Toyota dealers, Marji was always the one with the first response, with the most complete answers, and with the best price for "out the door". I cannot stress enough the importance of having ALL of the prices so you know what the total price will be. We drove over 100 miles to meet and work with Marji. We have two Toyota dealers within a 25 mile radius of home, but after talking to Marji and reviewing the numbers with her, we knew we needed to drive to Richmond.Marji took the time and the extra effort to get the specific details that we requested. No other dealership / salesperson did this. Other sales people just threw a price over the fence to us. Marji took the time to be very specific and very competitive on the quote. There were no surprises when we reviewed the numbers with Marji, and the price we were told was the actual one we paid!!! Marji is very personable and professional. Others can learn from her. Our conversations were comfortable and very polite. The conversation centered around getting us what we needed. We knew Marji was working in our best interest to explain and provide value for our money.

mbb136

Apr 17, 2011

Overall my experience with Haley and Jim Z. was fantastic. I found Jim to be very friendly and knowledgeable about the vehicles, and he was able to provide plenty of options for my budget. Jim will have a great future in car sales because he's able to connect with customers, learn what our priorities are and present options without being pushy or using typical "sales" tactics. I will definitely visit this dealership again for future vehicle purchases, and would highly recommend it to others seeking a comfortable buying experience.

joephilbin

Apr 16, 2011

These guys are great...walked me through the process one step at the time. no pressure...they were able answer all my questions...I felt like I was with a friend. I love my car and I would go back to Haley for my next auto purchase..they are GREAT!!!!!!!!!!!!

tennischic63

Mar 22, 2011

My experience was awesome and relatively painless. I can't say enough good about Stuart Smith, the finance manager. He worked really hard to get me financed. The sales staff were very helpful and Jorge was knowledgeble about the car and answered all my questions.

ashtonv

Mar 6, 2011

I found the services provided by Sean Beaudoin, Chris Conroy and Pat Way to be very professional and friendly.I found the paperwork process with Pat Way to be very pleasant .Knowledge of product and pace of negotiations were very good.facility was clean and well staffed.

MagLakes

Feb 21, 2011

Jim Z. is a fine, energetic young salesman. We believe he should have a great future with your dealership. He was very helpful and very attentive to detail in every way. All of the people on the staff were very friendly and were not "pushy!!" However, we think it is unfortunate that you have a man as a business mgr., who works on the very important portion of the sale--the loan--who it is VERY difficult to understand and works a little too hard at selling extras such as insurance, special coatings, etc. etc. But, the main complaint is being able to understand him. For the financing portion of the sale you need someone who has complete command of the English language and can be understood.

vaxman

Feb 8, 2011

Visited on Friday afternoon with no plan for buying - just starting my search. The gentleman I spoke with explain some of the deals on the new cars. He was long pressure and informative. After listening, I left to think about the car and price he told he about. After reviewing the car and deal, I felt it was a very good offer. I returned on Saturday and made the purchase. After making the deal, I did not get pressured to buy more services. The personnel that I talk to were friendly and recognized I did not want any extra. Overall it was a very pleasant experience.

claircd5

Jan 24, 2011

Brandon and the rest of the staff took great care of me and made my car buying experience quick and painless. I went into the dealership knowing what I wanted and what price I was willing to pay to get it. Brandon was able to answer every question that I had and moved the process along quickly. Thanks to everyone.

nurseangela

Jan 21, 2011

Jim Zimmerman made the process of buying a new car as smooth as possible. He was very friendly, helpful, and professional. I was able to take my time and choose the car that was right for my needs and never felt pressured at any time as I have at other dealers in the past. I feel that Jim went above and beyond great customer service and I couldn't have asked for a better sales consultant. I will definitely do business with Jim in the future and I have already recommended him to all of my friends and family.

gvogel

Jan 13, 2011

Paul had great product knowledge and did a great job describing the benefits. Throughout the entire process he was professional and not pushey or did not try to rush the process to close the sale. He was sensative to our concerns and did a great job in providing and put us in touch with those at Haley that the informations on the addioal add ons that we might be inetersted in.Dealing with Paul and all the staff at Haley made buyong this car a FUN experience.George & Libby Vogel

ssnowa

Jan 12, 2011

This has been the most pleasant car buying experience we have had. Paul Berry made the process as painless as possible. He stayed late, making sure our deal was finalized to our satisfaction. The guys who prepared the car for delivery, Mr. Davis and Mr. Cox, were very knowledgeable and efficient. We have taken our Highlander back 3 times - once for a low tire pressure light, once to have a remote stater installed, and once to have XM radio installed. Each time we have been impressed with the friendly staff, clean service areas, and well thought out customer lounge. Tonight (1/13/11) we attended the new owner workshop, which we loved. We were prepared to be a bit bored; instead we were given great information and even some great food. We think this is what buying a new car should have always been like!

patandconnee

Jan 10, 2011

Wow, what can I say about working with Sean Beaudoin but it was great. He made me feel comfortable and no high pressure sales. I trusted him and he didn't let me down. I told him what I was looking for and he delivered. He made the process a nice experience. And the finance guy, Stuart Smith, he was awesome too. Signing for a vehicle can be lengthy but with Stuart the process didn't seem so long. He was nice and funny but thorough and professional. If, no when, I buy another vehicle, I will go to Haley Toyota and ask for Sean (of course) and Stuart too.......what a great team. Thanks so much guys, you were the best !!Trisha Keffer

pasca1228

Dec 31, 2010

Bought a 2010 new Yaris. Very fair deal. Salesperson was a pleasure to deal with. Everyone was courteous and went out of their way to assure we were pleased with the car. Have used them for two years for service on our other Toyotas and found their sales department was equally great on this first purchase from them.

janetmvb

Dec 24, 2010

I went to this dealership to purchase a new vehicle. I met with Sean Beaudoin a young man from Maine. I have never been more at ease than I was with him. He was sincere, interested and informative about every aspect of this transaction including the financing. He didnt pressure me in any way just had a very friendly attitude with the willingness to answer any and all questions that i had. I am going to make my purchase in January and i will be dealing with this young man. He has even convinced me to make a trip to Maine in my new Tacoma and if all the people up there are as friendly as he is, I just might stay a while. Thanks Sean and it was a pleassure to have met you I will definately recommend you to all my friends.

cw3wsf

Dec 20, 2010

We had a pleasure during our buying process at this dealership. We worked with Sean Beaudoin who kindly assisted us while buying our Tacoma P/U. Sean ensured we remained informed during the entire process and was respectful of our needs and displayed professionalism. I'm not the easiest person to try to sell a car to but he did well. The wife and I would like to thank Sean for his assistance and Stewart for his experience and advice during the financial part. The experience was a positive one and and we recommend this dealership for further vehicle purchases.

piaso804

Dec 20, 2010

The sales experience was on several occasions was very great!! My salesman has always been right there to not only sell me my vehicles but to ensure they were clean and everything promised was performed. Fred was there to ensure that extra things like remote start or other extras were ordered and installed properly and on time. I feel that Carey Gillespie was johnny on the spot and that he gave me the best price for the cars that I wanted to buy. While I feel everything and everybody on the sales side was truly great I feel just as strongly about the lack of help, concern, or professionalism on the part of the service department. They will try and sell you things you really don't need, they do NOT listen when you bring your vehicles in for service or repair, and have no compassion when people bring their vehicles in for service. While I would recommend this dealership to purchase a vehicle I would equally recommend you find somewhere else tohave itserviced.

kleighminton05

Dec 18, 2010

The expierence with Haley Toyota was a complete 100% satisfaction. Will be highly recommended to all friends & family. Sean was a wonderful sales representative! With having nerves of buying a new car, which I have never done before. He made sure that the transaction went smoothly for me and gave myself as well as my family that accompained me great confidence in our purchase.

alhcpa

Dec 16, 2010

Bought a Toyota Rav4. Sean was easy to work with, answered questions well, and was NOT pushy. We really enjoyed working with him and would go back again. I later went back to the parts department to buy some additional items. They were great also to work with. I was looking for a wind deflector for the sunroof. They searched around other dealers and kept in touch with me during the search. Although not successful, I felt great about the experience. So far we have been very pleased with everyone there.

fklevinsky

Dec 11, 2010

From the moment we visited the dealership, all the employees were friendly and professional. Our sales agent Sean Beaudoin was very knowledgeable, and friendly. The whole team made the buying experience as smooth as possible. Both Sean and Mark Powers the sales manager worked as hard as possible on our behalf. My wife and I have already recommended Sean and Mark to several friends. Haley Toyota is very lucky to have such an ethical and professional team. We will be buying or next vehicle there as well.

jjelibean17

Dec 11, 2010

I buy cars every 3 to 4 years, so needless to say I have been through the sales process a few times. I can say for 100% certainty that Sean the sales person whom I dealt with mostly, made it the best experence I have ever had. I feel that he actually took the time to listen to me, my wants and needs. I met with Carey at the very end to go over the final numbers and even though I only met with him briefly I could tell that he actually listened. When I was done with my paperwork and on my way to my new car Sean introduced me to Mark. He thanked me for my business and gave me one of his cards in case I ever needed any thing. All and all this was the best buying experence I've ever had. I will be a loyal customer to Haley for now on. Those 3 are a true asset to Haley and a great representation of how buying a car should be.

samgar

Nov 26, 2010

I had a fanatastic buying experience at this dealership. From the sales side through the delivery, these folks lived up to what they promised. Everyone I dealt with had a "can do" attitude. It was a pleasure dealing with all these folks and trust their service side will be as good as well.

sydney p

Nov 25, 2010

People let me tell you, having to buy a car is no fun. That what I used to believe but these guys at Haley proved me wrong. Jose Gonzales was most informative and a pleasure to work with and being bilingual was a bonus. The Managers didn't hide behind a big "intimidating" glass wall, and they were absolutely approachable. Which they did from the time my wife and i walked in. They were not the cheapest but you know i truely believe "you get what you pay for". So far they have proven to be worth paying a few hundred more. We didn't feel like we were cattle and trying "to get hustled"... After Mr. Cooley closed us for a lack of better terms, he assured us we made a great decision and my wife and i have to agree. Thanks Again

wench

Nov 17, 2010

From the start to the finish of my car buying experience everyone at Haley toyota was great. the most friendly car dealership i have ever been to. i was afraid to have to work with a salesman and the managers were more than willing to work with me so i could buy the Rav4. Bob Cooley had a salesman show me the rav4 and test drive and i knew that was the car i wanted. Mr. Howard the general manager helped me with the financing and made sure i was happy with my decision to buy from Haley.

dianneg1982

Nov 8, 2010

At Haley I got the most competitive rate out of the other Toyota dealers I went to in the area. Nabel worked with me to get a low rate, 5%, on my new 4 Runner. The sales staff was friendly and knowledgeable. This was my first new car purchase and I can say it was a good experience. I will go to Haley in the future for any new or used car purchases for myself or my business.

jhaverty2010

Nov 8, 2010

I went to Haley after researching area Toyota dealers online. I had heard their advertising on the radio and television for years and decided when I needed a new Camry, that was the place I was going to go. Brandon was extremely helpful and knew the answer to everything I asked. I am now happily driving my new 2011 Camry!

kflipram

Aug 9, 2010

My Wife and I had a very good experience with the Dealership. Edwin Salazar was our Saleman and he was Great! He was Very friendly,courteous and was not a high pressure Salesman. He made the whole sales process very nice. The Business manager was courteous and very informative. He did not pressure us in anyway. We got a good interest rate and a good Price on our vehicle.We had checked with other Toyota Dealers and we decided to go with Haley. The price between dealers was not that big of a difference. Our decision to go with Haley was because of Edwin. You couldn't have asked for a better Salesperson.Yes we would reccommend Haley.

deryckkrafft

Jul 12, 2010

Fast & Friendly ExperienceVery professional sales & finance staff. I saw the used vehicle I wanted on the dealer's internet website. So, I emailed a few finance questions and vehicle condition questions to internet sales, and they responded promptly (within 1-2 hours). Also scheduled a time to come in via email.......it was very easy.Upon my arrival, the sales staff were very courteous, not pushy or whiny when I asked for the CARFAX. I made an offer on the vehicle that fit my finance budget, and it was accepted.

rnkwh

Apr 24, 2010

I would never recommend Haley Toyota to anyone. First, I had a difficult time getting someone to wait on me. Then the salesperson seemed inexperienced (although very nice) and said he didn't know anything about Scions. To show me the Rav4 he unlocked the door and said I could look inside and that was the extent of telling me about the vehicle. When I went to another dealership they gave me a thorough demonstration of the entire vehicle inside and out. Working with the finance director was a nightmare. He was very pushy. He initially said he couldn't get the vehicle financed for less than 11% but later said he was able to get it down to 10%. When I went to another Toyota dealership they got financing through Toyota at 2%. Haley let me test drive a Rav4 and take it home overnight. They didn't offer me anything less than the sticker price on the vehicle so I went to another dealership that evening and purchased a Rav4 that had a sticker price of $3200 more for the same monthly payment that Haley offered me with financing for 60 months instead of the 72 months that Haley offered. That dealership said they would return the test drive vehicle to Haley so I called the Haley sales person the next day and left a message on his cell phone telling him I purchased a vehicle from another dealership and they would be returning the Rav4. I got a call back from the finance director who was irate and told me I would have to return it myself. I immediately went back to the other dealership to get the vehicle and was told they were in the process of buying the vehicle from Haley and I did not have to take it back. Haley continued calling until my daughter called them and told them to stop harassing me. Afterwards my son told me he went to Haley a couple of years ago and also had a negative experience with the same finance director. Update 4/25: Even though Haleys finance director knew the other dealership had possession of the vehicle that I was test driving and knew I attempted to get the vehicle from the other dealership to return it he called me today to tell me he was going to report the vehicle as stolen. I called the other dealership and was told Haley refused to sell them the vehicle and Haley was already in possession of the vehicle. I called the finance director and left a message on his phone to tell him if he called me again I would report him to the police for harassing me.

profundity

Aug 5, 2009

When I went to the Haley dealership to see if in the future they would have the car that I wanted, I was told that it would arrive the middle of July. I had been to another dealership earlier in the week and had walked out because they would not make the deal I needed to make and had told me that if I put down a deposit, it would be nonrefundable. I told the Haley salesman that I had been to the other dealer and that they would have a car in next week. Mike Davis, the salesman at Haley was very accommodating and gave me the specifications on the car that would be arriving in mid-July. Although I didn't particularly like the color, I asked him if I could put a deposit on the car. However, I distinctly asked him that if something happened would the deposit be refundable; the response was that there can not be a nonrefundable deposit but it is a good faith deposit and assumes that you will get the car. I left the dealership with 2 sheets of paper, the specs sheet and a receipt for the deposit; I signed no other paperwork. Within the next two days, the salesman from the first dealership had called me no fewer than four times to tell me that he was still trying to work something out so that I could get better rates and more for my trade-in. Two days after visiting Haley and putting down a deposit, the car with the color I liked better came in the showroom of this other dealership. I went to see it and found that I could make a better deal and the car actually had more features on it than the one coming in next month to Haley. Because the 2010 Prius with safety features is in such high demand and because the dealer had given me more for my trade-in, I signed the papers and took the car home. On the way home, I called the salesman at Haley to tell him that I had purchased a car and that I wanted the deposit refunded. He seemed a bit upset because I had not given him the chance to find a car for me. A few minutes later the salesman calls me back to tell me that his general manager/business manager is very upset and that the deposit will not be returned. I argued, and he told me I needed to call Kip, the manager. I asked if I could speak with him (Kip)and was told I'd have to call back tomorrow--that he was not there. I became suspicious and called back immediately only to speak with Kip who was extremely rude, telling me that I was a lier and that he wanted to hear nothing I had to say. In fact, he verbally stated he wanted to hear nothing I had to say, and continued to try to belittle and intimidate me. After what seemed like about 2 minutes of being yelled at by this rude individual who insisted I would not get my deposit back, I was told to stop payment on the check. I bought my first Toyota Prius from this same dealership and was treated great. However, it soon became clear just how the opposite could be true. I truly was intending to wait for the car from Haley and I did not call the first dealership back because of this (They called me.); however, I am now glad that they did because I would be leery of working with this dealer a second time. I had not waited to tell Haley what I had done, but called immediately (within 2 days of putting down the deposit) so that the car would be available for someone else. I did not wait until mid-July (four weeks later) to tell them because I would have considered that unfair. To discuss Kips rude, offensive behavior towards me, I called Gene (his boss), on five different occasions on four different days, leaving my name and number and asking that my call be returned. This never occurred.

sadelaar

Apr 26, 2008

My wife and I had a very frustrating experience dealing with Haley Toyota of Richmond. We were early on in our search and were working with a new Haley employee/ trainee. The new employee was very polite,helpful and patient in showing us the various Camry models. Our first visit to the dealership we just looked at the inventory to see if we were interested. The trainee called us several days later to tell us that one of the colors we were interested in had just come in. We returned to the dealership to again look at the cars and were interested in taking a test drive.Before we could get a chance to test drive a car, the new employee's trainer / manager approached us. The manager was extremely pushy, inpatient and rude. He said that we had been wasting the trainee's time since this was our 2nd visit and that we were not helping to get the trainee his first sale. Furthermore he belittled the new employee by stating in front of him that he could be fired if he didn't make a sale soon.Needless to say we were disgusted by the manager's unprofessional conduct and immediately walked off the lot. My wife and I's families have purchased 18 cars in the past 20 years from Haley of Richmond. While we have never before had an unfavorable experience such as this, this is strong indicator of how the customer service has gone down hill. If this is how Haley wants to train their sales people, they are gong the wrong direction. This will likely be the last time we visit this dealership

mazzei

May 10, 2006

I had the best experience of buying a new car yet. I worked with Skip Davis and he not only worked to get me everything I was looking for but he was extremely patient with me while I decided what I want. I spent 1 week looking at cars and when I found something I wanted he made working the deal easy. I was in negative equity with my truck so they really had to work a great deal for me. Skip was extremely energetic and willing to help every way he could. I have bought 6 new cars in my life and this is by far the best experience I have ever had.

dealer1234

Jan 4, 2006

The salesman are high pressure, pushy and demeaning. The service department tells you need work done on your car when it is unnecessary. I asked them to look at my car for a particular reoccurring issue. The mechanic and service writer said they could not find a problem. Two days later, it broke down out of town. Had they checked underneath the hood they would have found the problem immediately. My sister brought her Toyota in and they told her she needed apprx. $1500 work to her car. She did not need this amount of work done. Do not deal with these people.