Used Cars for Sale at Hansel Volkswagen in Santa Rosa, CA

Alisha Delossantos

Sep 10, 2021

It was ok. I like the text messaging system, but they only message you when they need information from you. They don’t really reply if you ask questions about your car. They were on time with the ETA of completion of my service, but they tried convincing me that my warrantied repair was expired when it wasn’t. And once I explained that it was, they finally were able to confirm the warranty. They don’t take photos of their repairs like the shop that I work at, so I was kind of surprised because we take pictures of everything to show our customers what’s actually going on with their vehicle opposed to just taking their word for it. I requested before and after photos of my valve carbon cleaning that cost $500, and they did provide photos, but they were very low resolution and it was very hard to tell what was a before photo and what was an after photo. But at least they tried somewhat. They also left my dash camera unplugged. Overall, the carbon cleaning did help the performance of the engine, and I will continue to monitor the warrantied replacement of the intake manifold.

Alexander Pearson-Goulart

Aug 14, 2021

Truly a terrible experience all around. I originally reached out to get information on a lease. Jason Logan originally reached out and gave me a quote. After a very slow response time we finally got an appointment set up. This was important because I had to drive almost 100 miles to get to this dealer, due to my local dealers not having the car I wanted in stock. On the morning of the appointment I got a text from Jason. He confirmed the appointment time with me. So I drove the long distance through traffic to get to Santa Rosa. Upon arrival, I was greeted by a friendly sales associate and told me Jason was with a customer but was notified that I was there. I sat in that lounge for 40 MINUTES. And when Jason did come in to the sales floor, he went to someone who had just walked in and started helping them instead. Absolutely ridiculous.

Caroline Brennan

Sep 3, 2021

I just purchased my new car from Hansel and I was soooo happy with my experience. Friendly, polite, helpful! Jason was my salesperson and he was fantastic!

David Chan

Jun 6, 2021

I've used Hansel VW a few times now to service my '19 Tiguan. I have to say that these people are the best, from check in to check out. Everyone is friendly and they keep you well informed about what is going on. Much better than my so so experience for at my Lexus service center. Kudos to Hansel!

Maximilian Buschman

Mar 16, 2021

I had the most pleasant and easy-breezy experience here. Chris, who helped me, was upfront, clear, communicative, and easy to interact with. He took time out of his evening to drive the car to my place - who does that? He does! I suggest if you want a pleasant experience, and of course a VW, visit them.