Used Cars for Sale at Harold Ford, Inc in Angola, IN

Zachary Mclaughlin

Sep 20, 2021

Excellent customer service and their communication is decent. The only issue I am haven at the moment is its been almost 2 months and two payments in and still have not got our 2013 ford f150 we bought. It is understandable that it is a used vehicle and they are doing what they can with what they can. We are just ready to get our vehicle we bought home.

Andrea Lutz

Mar 30, 2021

If I could give zero stars I would. We went to purchase a vehicle on Saturday after communicating all week about a vehicle and the price of it. We thought it was too good of a deal, but we reached out to a sales associate who confirmed the price of the vehicle and we made sure to ask that it was that price without any rebates or special promotions. He confirmed the price of the vehicle. After we test drove the vehicle the sales associate put down the asking price of the vehicle which was $5,000 more than what was discussed. Then we mentioned about the email and the sales manager and sales associate both said that deal was if we qualified for the rebates and promotions. We were extremely unimpressed at this point, but continued to sit and listen to what they had to say. We told them we would have to think about the vehicle due to price and what we wanted to pay for a vehicle per month. Even after saying that the sales associate wanted us to talk to the financial services department. We listened, but stood firm that we were just going to have to think about it. On monday, the sales associate called and let us know he had other vehicles for us to look at. We told him we went another route and he hung up on us. I would not recommend buying a vehicle due to poor communication and customer service.

Austin Phibbs

Aug 11, 2021

My wife went and got a 2014 ford explorer right out of the gate the exhaust broke on the test drive and the vinyl door panel on drive side was coming up so the dealership said they would fix it. 2 weeks go by and finally they get the exhaust piece in and get it fixed. They brought it out to where we live and when they pull in the drive the caliper were smoking on the driver rear so we took it back to them. They replaced the PASSENGER side caliper. I notice when it got home. My wife called and told them and they ignored her snd said it was fine. So we started driving it didn't even have it a full week and we were going down the road and had the brake shoes for driver side caliper fall out going down the road so I went to auto part store got caliper bracket caliper and brakes and some tools bc we weren't close to home and changed it myself along side the road. So we called on Monday they said we'll you bought it as is and said we will give you half of the money back on your parks even tho they were supposed to replace it before we took possession plus the inside of the car with the vinyl was never fixed will never e!!!!!!!ver be doing any business here again

How to catch a bird with a fishing net! jasper

Aug 3, 2021

Connor was helpful and texted me back im a timely fashion. the ford credit application wasnt too dificult and they had it ready sitting out front with a full tank of gas and was able to answer all my questions. Ford has the best lease plan that blows the competitors out of the park.

Jose Guzman

Jun 4, 2021

The sales team and financial teams were amazing!! Definitely, coming back to do business again!