Used Cars for Sale at Harr Toyota in Worcester, MA

avalon owner

May 31, 2016

Visited for routine service on 2011 Avalon (purchased from Harr); as always, prompt, courteous, friendly; like the free breakfast/lunch idea (picked up at Panera's) - much better than other dealerships; in almost 5 years of going there for service, have never had an issue

Steveo54

May 22, 2016

Brought my car in for my first service six months after my initial purchase. They did what they said their going to do! They rotated the tires. I know because I marked the tires beforehand. They only change the oil at 10,000 miles, which I didn't know! I only have 3700 miles on the car since September. But, after checking on it the 2016 Corolla has synthetic oil in it meaning ,you can get 10,000 miles out of an oil change! I'm okay with that! I like the appt. setup when you bring your car in instead of getting there first thing in the morning! Overall I was very happy with my visit!

Meg

May 11, 2016

Brian was very helpful with my first service appointment at Harr. Perhaps next time I will get a chance to have complimentary Panera for lunch!

Mikef59

Mar 10, 2016

Waste of time tried to upsell me bait and switch once they got deposit then Michael Gross tried to bully me to buy his car losers!

vincent messier

Mar 5, 2016

went looking for a new truck i had agood idea of what i wanted before i went had a great experience with the person iworked with at harr his name was gerry diaz he answersed all my questions and should me what they had on the lot but they did not have the color truck so they would see if they could locate one igave them a deposit and he called back a few days later annd said that they found one in vermont making sure that istill wanted it so it came in a few days it was the truck i wanted 2016 tacoma in trd offroad in inferno .they let me know it would be in on wednesday and i could pick it up on thursday had a great experience threw whole process with everyone i dealt with thank you harr toyota great place to buy a new vehicle

Simo

Dec 25, 2015

I had chronic air pressure loss with my Toyota Venza tires I had originally bought from the dealership after just 25K miles. I was getting frustrated with consistent tire repairs, and was advised to get new set of tires. At the end of the day the management team re-evaluated my situation, and basically paid half the price of the cost of the 4 new tires. I also got an interior cleaning done which I will rate 5 star (far better than other cleaning services I had used in the past). I am rating this dealership a 5 star for customer service.

RTMHVAC

Dec 22, 2015

My last 5 vehicles have been Toyotas. The service and sales department at Harr Toyota are the best I have ever dealt with. Upfront and honest. Easy process and great customer service

Alex D

Dec 12, 2015

I leased a 2016 corolla from Harr in May and have also had two services and I have had nothing but exceptional service throughout. Sales people were friendly and honest, got two years service which has covered everything (plug and rotate leaky tire, oil, fluids, etc) service people have been great, fast and accommodating, they inspected and got plates for me, and offer free car washes. Moved from Worcester to Gloucester and still drive to the Woo to service at Harr.

rhettbaron

Dec 8, 2015

I was pleased with the sales person Ms. Piskering (sic)she was excellent to deal with and professional and a pleasure to do business what more can I say.

cmo91

Dec 6, 2015

I recommend Harr Toyota they are really great with the service and treatment. They really look for the best deals for you and work hard to get you approve in the car you want.The only cons is that i havent received my appointment for my upgrade (lojack). But aside that everything was great and smooth.

Michael J.Burke

Dec 5, 2015

the sales lady Ms. Pickering(sic) was excellent and helpful and it was a pleasure doing business with her

dalal

Dec 3, 2015

I was shopping to buy a used car and I did travel to different towns in Massachusetts (over an hour drive) ;I was not satisfied with their customer service; at HARR , customer service, sales rep and great deal made me change my mind and I end up with a brand new car. very happy with my purchase

Stephen L

Dec 3, 2015

The entire process was a great experience. Kara was great in helping me find what was right for me. I recommend Kara as she is interested in what is right for me not what the dealership may push since they are not commissioned sales agents.I did like the fact that Dan from Allstate was on location to assist. That one stop shopping really is a time saver.Martin their sales manager siting down after to review and make certain I knew the maintenance schedule, review how the staff performed, even made sure I knew where the care wash was for my free car washes really brought the deal full circle in that they really want to make certain I have the right car for me, I'm happy, and look for continued customers for generations. That is earning business not just selling a car! Thanks Stephen.

lisa1976

Dec 3, 2015

I had such a horrible experience with herb chambers toyota came to Harr toyota to buy a car wow what a difference so nice and willing to help with anything I was so happy with salesman a great guy and mike was also great I would recommend anyone to come to harr toyota.

Ron

Dec 2, 2015

This is the third vehicle I've purchased from Harr Toyota. The sales rep was James H. I went there knowing which vehicle I wanted. Never did James try to upsell me. He made sure I understood the price listed on this car would change if I opted for zero financing instead of the rebate offered. He answered all my questions fully, taking the time to fully explain the features of the car that I was not familiar with. I was given the usual choices for purchasing warranties, gap insurance, fabric protection and everything else, but there was absolutely no pressure.

gina123

Dec 2, 2015

I have never had any issues when I come into the service dept. The people are friendly and explain everything to me. I am always satisfied.

janet123

Dec 1, 2015

The sales transaction was faster than in the past, the dealership was comfortable and well staffed, and the employees were unfailingly polite. Jerry Diaz handled our sale and couldn't have been nicer or more efficient. He answered our questions, kept the process moving, and addressed our concerns. No issue he didn't find an answer or a solution for. Great to work with and an asset to the dealership.

Sharon26

Nov 30, 2015

Best buying experience. Would definitely recommend to everyone. Pleasant atmosphere, no pressure sales, got what I was looking for with no hassles. Mike and Jerry were very professional !

Chad Steiner

Nov 26, 2015

Great service. 10 out of 10.Gave me a complimentary lunch even!

Blackbeauty

Nov 24, 2015

Derek and Danielle made my experience very easy to purchase a car. No long wait, very courteous and knowledgeable, helpful with any questions I had......l would certainly come back!

Jay Doyle

Nov 24, 2015

The salesmen Dan Dubay was fantastic. He was very helpful and not overzealous like so many car sales people are. Great buying experience. Everyone at the dealership was great including Derrick in finance and Dan in sales who went out of his way to be helpful.

Tom

Nov 24, 2015

I had the best help by the sales department. I wanted my car that day and they had it ready. Rich Renaud he showed me how every thing works. He showed me the color I wanted to see. He showed me the inside and how different things work.

Bill G.

Nov 19, 2015

Estimate was accurate, work was well done and on time.

Robert

Nov 18, 2015

Great service rendered by an attentive staff. I could not ask for better.

Tecky

Nov 18, 2015

Very nice service!! I'm happy with their quick maintenance every time I visit.

Woody

Nov 18, 2015

Easy, quick, got the car I wanted and felt good about the experience. No hassles. No pushy sales people. Dan was listening to what I wanted and found a vehicle on the lot immediately.

Sue Girardin

Nov 17, 2015

Although I don't have to go to Harr since my car isn't under warranty anymore I choose to because it is a no brainer. They don't sell me a service I don't need and its repaired right the first time.

DowdyD

Nov 17, 2015

Other than a small bottle neck upon arriving the service was fast and efficient.One observance however. It seems that one of your employee's had child care issues and had her children at the dealership. The kids (who are naturally kids) along with the other children who werewaiting with their parents for their vehicles to be completed made for an uncomfortable waiting time.The kids took up much of the seating area and many adults had to stand.

MJ

Nov 12, 2015

we bought our first Toyota Camry in 2004 the salesman at that time was nice and professional and It was a great car. We need to buy another car and bought the Toyota Camry 2016 and we were very please and happy again with the service and people we have dealt with from the salesperson to the services department Thank you

HAPPYCAMPER

Nov 10, 2015

I always rec'd good service with accurate wait times. Harr has professional associates that are always very thoroughThe free wash is also good to have.

Ryan J

Nov 8, 2015

My wife and I knew exactly what we wanted and exactly what we would say yes to. We were also short on time. So, I called in advance and explained exactly what we wanted (to buy out my wifes Prius, gave them the buyout price from the leasing company) and exactly what we had for a trade in, including the trade ins mileage. I asked them can they get me at least near $12,000 financed? Without hesitation, was told yeah, we should be able to get near there. Showed up in person, the best they could do would have had us financing almost $16,000. I was also told they dont negotiate. Everyone, including family members and staff, get the same purchase price and trade-in value (which is solely based on auction-value) on their cars. Wasted an hour and half of our time on a day when we were already pressed for time, hence the reason I called in advance. 4 days later, I was contacted by Steve. Gave him my cell number so we could text. EVERYTHING he told me was somewhere between misleading or blatant lies. I gave him the purchase price, trade-in value, fees, APR, and amount of free maintenance which was offered by a competitor. He told me point blank they WILL beat that offer. I asked for numbers in advance given my first experience with the dealership. At that time he then asked what we were trying to purchase and what I had for a trade in. So, he told me they WILL beat an offer and he didnt even know what we were buying or what we had for a trade-in. I told him we wanted to buy out my wifes lease and the trade-in vehicle. He, again, said they WILL beat the offer. I, again, asked for numbers. He said we needed to be there in person for a good deal. Told him I wasnt going there without the offer in advance. Was told an hour of my time should be worth over $1,000. I asked him to confirm that he was, in fact, going to save me at least $1,000 and where that savings was coming from (APR, purchase price, trade-in, etc). Silence. The next day he texted me and said the reason he couldnt give me numbers is because they manager who first looked at my trade-in wasnt in the office, and didnt leave pictures. So, when he said for a second time that they WILL beat the other offer and when he said he could save me over $1,000, he still didnt have all the information or even have numbers in front of him as he had no idea what they could on our trade-in. Im glad I pushed him for the numbers so that I didnt waste my time....again. Stay away!

Catherine

Nov 8, 2015

I haven't done anything to my three is for three years except change the oil so your service folks recommended the 60,000 mile check up and new tires and new brakes and I spent $2000. I have to depend on you to tell me what I need

unsatisfied customer

Nov 8, 2015

My wife and I knew exactly what we wanted and exactly what we would say yes to. We were also short on time. So, I called in advance and explained exactly what we wanted (to buy out my wifes Prius, gave them the buyout price from the leasing company) and exactly what we had for a trade in, including the trade ins mileage. I asked them can they get me at least near $12,000 financed? Without hesitation, was told yeah, we should be able to get near there. Showed up in person, the best they could do would have had us financing almost $16,000. I was also told they dont negotiate. Everyone, including family members and staff, get the same purchase price and trade-in value (which is solely based on auction-value) on their cars. Wasted an hour and half of our time on a day when we were already pressed for time, hence the reason I called in advance. 4 days later, I was contacted by Steve. Gave him my cell number so we could text. EVERYTHING he told me was somewhere between misleading or blatant lies. I gave him the purchase price, trade-in value, fees, APR, and amount of free maintenance which was offered by a competitor. He told me point blank they WILL beat that offer. I asked for numbers in advance given my first experience with the dealership. At that time he then asked what we were trying to purchase and what I had for a trade in. So, he told me they WILL beat an offer and he didnt even know what we were buying or what we had for a trade-in. I told him we wanted to buy out my wifes lease and the trade-in vehicle. He, again, said they WILL beat the offer. I, again, asked for numbers. He said we needed to be there in person for a good deal. Told him I wasnt going there without the offer in advance. Was told an hour of my time should be worth over $1,000. I asked him to confirm that he was, in fact, going to save me at least $1,000 and where that savings was coming from (APR, purchase price, trade-in, etc). Silence. The next day he texted me and said the reason he couldnt give me numbers is because they manager who first looked at my trade-in wasnt in the office, and didnt leave pictures. So, when he said for a second time that they WILL beat the other offer and when he said he could save me over $1,000, he still didnt have all the information or even have numbers in front of him as he had no idea what they could on our trade-in. Im glad I pushed him for the numbers so that I didnt waste my time....again. Stay away!

danaamanda

Nov 2, 2015

The "training" I received from James before I left the dealership lot with my new car was superb and extremely helpful and informative. Thank you for taking the time and being so professional! The fact that the customer service that we received did not stop once we had signed the purchase agreement was a pleasant surprise and much appreciated.PLEASE NOTE: the title of the e-mail that contains this survey is :Thank you, please rate your recent purchase expereince! - EXPERIENCE is spelled incorrectly!

Paul07

Nov 1, 2015

Steve, was very easy to work with, he was very knowledgeable,friendly,and passionate...I had a great experience and will recommend your dealership to all of my friends and family...

stonge, pauline

Oct 31, 2015

I was in for a scheduled oil change and tire rotation. Everyone that I had contact with there was friendly, helpful, and knowledgeable.This experience is typical of all my previous visits. I continue to be very glad that I bought my car from Harr.

Wickman, Judith

Oct 31, 2015

Excellent service as usual; and to offer free food, too--awesome! Very nice and comfortable waiting area.I was out of there in the time stated.

Jill

Oct 30, 2015

The service is great. Fine tuned system. They check you right in when you arrive. The service area that you wait in is pleasant. Not inexpensive, but what is?

nichole1joy

Oct 30, 2015

Danielle was great! very intuitive and seemed to care about our experience. i would recommend this dealership to anyone. price is what it is, no gimmicks. overall a good experience!

Edinei Rocco

Oct 27, 2015

I had a very good experience and im so happy with my toyota.

Kelly C.

Oct 27, 2015

Service department was prompt; I was greeted as soon as I arrived. I was in and out in no time. The car was ready earlier than I expected, and Brenda interrupted her lunch when I arrived to process my payment and get me on my way. She walked to my car with me to make sure the car was cleaned up and ready for me to drive away. I always enjoy working with Harr's service department group.

Rachael

Oct 26, 2015

It was a great buying experience. I felt very comfortable with the experience and came away with a great new car!

John F

Oct 24, 2015

Prompt, courteous service. Good communication and delivered when promised.

Linda M.

Oct 24, 2015

I went in to 'window shop' because my beloved xB wasn't going to make it through another winter. The bumpers would have thrown themselves as far away from the car as they could if they saw another couple of inches of snow. I can't say enough about Danielle & Derek. They were both straight up & never pushy. They made me feel like they were looking out for my best interests. No extras were shoved down my throat. Danielle had sensible recommendations which I appreciated. This would be the 3rd car I've gotten from Harr & all 3 experiences were good. No pressure equals no paranoia on the customer's part. & I'm about as gullible as they come. I researched the 2 RAV 4's in which I was interested & both were offered at a very fair price. Thank you, Danielle & Derek. I will return again.

WR33

Oct 19, 2015

Hands down, the best car purchasing experience I've ever had. Even thought I didn't pay more, I would have paid more for the excellent service. Great job Harr Toyota!! Thanks!

Meg

Oct 18, 2015

Amanda was great at recommending tires and getting me scheduled quickly

Mrsjakes

Oct 18, 2015

Had a 15K check up and was in and out within 1 hour. Great service. Very careful not get vehicle dirty by putting protective covers on steering wheel, seats and floors. Great free breakfast was an unexpected pleasure!

Hywalker

Oct 16, 2015

I have dealt with Harr for years and have to say that this bar far was the best experience ever. My service rep Jim Banach was unbelievable, informative, concerned. The visit was flawlessThanks Harr, Thanks Jim Banach, and thanks to all those who worked on my truck

Paul Richard

Oct 15, 2015

The service rep was very helpful and informative about the service to be performed.

Robert Agnesian

Oct 15, 2015

I also had an oil and filter change. A coolant flush was recommended and will be done at a later date. As always the service was great. I had an appointment and was taken on time.

Jesse met

Oct 10, 2015

No games no tricks. Sales person knows all there is about vehicle. Explored all features of vehicle unlike other dealers. Overall two thumbs up and highly recommend this dealer

Bob

Oct 9, 2015

I was very pleased with our 2003 Toyota and when I lost that I came back to Harr Toyota and was very pleased again with my 2016 Toyota Corolla LE can't beat it ---- returning customers whom are very pleased.

Mauricio

Oct 5, 2015

I was looking to upgrade my truck for a newer model. Doing my "homework" or more like footwork I went to a few dealers and got a few quotes and trade in values but all this dealers were playing games with vehicle price or trade in prices...at Harr Toyota they were upfront about the price & gave me more for my trade in right upfront...I'm a busy person with not much time to waste and at Harr understood that. They did not waste my time & I did not waste theirs and I was able to purchase my new truck.!!!

Jess

Oct 4, 2015

I have always had very positive experiences with this dealership and recommend.

Brenda

Oct 1, 2015

I purchased my new Toyota Rav 4 from Danielle. She was awesome and I have already referred her to a friend.

Herms831

Oct 1, 2015

Danielle spring made my new car buying experience easy and fast. If and when I buy a new car I will be going back to harr and danielle

Michelle Symonds

Sep 30, 2015

I am very happy with the buying process and the maintenance service at Harr Toyota.

Monson Girl

Sep 29, 2015

Derek and Dan were both awesome to deal with. A co-worker had a very good experience with Harr. I had been looking for a couple of weeks and felt pressured at other dealerships. So, finally, I called my co-worker and asked her for the name of the dealership she had been raving about. She gave me Derek's name. I called him and went in that day. He introduced me to Dan and the next day I went home with a new car. It was easy, fit my budget and Derek and Dan made in a great experience. I have now recommended it to another co-worker.. That is the best kind of advertising :).

another satisfied customer

Sep 26, 2015

Every member of the staff at Harr from sales to management was exceptional Friendly and courteous. I felt totally comfortable This is my 4th vehicle purchased from Harr and each time was great !

Bruce

Sep 24, 2015

The Harr staff are always pleasant to deal with and provide a reasonably accurate completion repair time.

Camilla Gray

Sep 24, 2015

Very courteous and efficient staff. Nice, comfortable facilities.

Rosella Stromberg

Sep 23, 2015

This is our second car purchased from Harr. Outstanding overall everyone very nice and outstanding waiting room and free bagel unexpected and enjoyable. Can't say enough good things about this dealership!!!

Jo Ann M Colecchi

Sep 20, 2015

Harr service was wonderful I got there early and there took me

Scion2014

Sep 19, 2015

Brenda has excellent customer service. Service was done in a timely manner. Got a free car wash which was a big plus Overall the whole experience was great!

jff0007

Sep 18, 2015

Fast oil change and tire rotation. Even brought me a complimentary cinnamon bun from Panera. I can't wait for my next service because it was painless.

k

Sep 18, 2015

Came in for a 5,000 mile maintenance, got a call that other things happening - waited for my permission to move ahead; so considerate!Got my car washed and some paint buffed out - all things that were not necessarily in the 5,000 mile service plan - but did it all!

Tombrady12

Sep 17, 2015

Done in a timely manner, very friendly customer service workers. Everyone was helpful, courteous. They explained all the work and recommendations needed. Also got a free car wash with the service.

Youngknight

Sep 17, 2015

Another outstanding visit to Harr Toyota which just keeps raising the bar. Great service, friendly and knowledgeable staff and free breakfast to boot. Well done. Also kudos to the young woman who shuttled back and forth to Panera for breakfast.

Jam

Sep 15, 2015

Brian was efficient and helpful.It's obvious that customer satisfaction is a focus for this dealership.The waiting room was comfortable. The additional snacks were above and beyond.

Ron

Sep 15, 2015

No Pressure on sales,service is great,fixed any problems I had right away show room layed out very nice inviting very comfortable,wi fi is great.

Gaelan

Sep 11, 2015

As always, more expensive than I would've liked to do basic maintenance and new front brakes, but the service is stellar and the facilities definitely customer-friendly.

Bev Clason

Sep 10, 2015

I had the best service that I could have gotten. Got some bad news about my tires but that was part of the service.Jim is THE BEST. Thank you

Harr Toyota

Sep 9, 2015

excellent however dealership maintenance is more costly than a good local garage and after warranty is up people tend to go elseware and they can still get Toyota parts and good serviceSandra.

Jennifer Weininger

Sep 7, 2015

Not surprisingly, this most recent visit to Harr was a huge success. What differed in this situation from nearly all the others was the fact that, whereas I had expected a straight foward servicing, my Camry turned out to have a significant problem: a seriously leaking radiator. Jim the service manager who oversees my visits to Harr, arranged everything in the most expedient and timely manner. The work was complicated by our need to go abroad two days later. He provided us with a rental car and all the reassurance we needed. We are regularly contacted by other Toyota dealers in the (Brookline) area, but I could not imagine leaving Harr for any of them. Bravo!

Lou DeSantis

Sep 5, 2015

Service mgr is outstanding.Precise and timely....... they also found another necessary it that needed attention .Service called me and explained the need on detail.I agreed and they proceeded to complete the service.0

JS

Sep 4, 2015

Service was done efficiently and all options were well explained. I was able to use coupons in the mail for the standard 60,000 mile check-up.

allme01

Sep 3, 2015

Awesome, this is the 4th vehicle we've purchased with this dealership. They are outstanding. They keep you informed throughout the entire process. There are no hidden agendas. They made my youngest feel more confident about making her first car purchase. Thanks you Michael Carey and Harr Toyota!

Al

Sep 2, 2015

Service was good but two oil leaks on engine with less than 2000 milesNot what I expected from toyota will have to see about quality of workDone after I've driven it for a weak or so

Dennis

Sep 1, 2015

The Salesman, Robert, was very helpful. From the very beginning of my purchase experience to the time of vehicle pickup.

Rav4

Aug 30, 2015

Jerry Diaz and Jan Gray were the best. Jerry went above and beyond to explain everything. He was so patient and followed up on everything. Jan was the same way.

Linda McInernt

Aug 29, 2015

I was very happy with my first service visit. We waited about 50 minutes which was a good time. I had an appointment set up so we were taken right away. I hope oil changes and all service calls are the same. Car running very smooth

Vanessa Berrios

Aug 29, 2015

Purchasing the car I wanted in the style and color I wanted was a quick and easy process. I expressed my concerns as a first-time car buyer and Aliah helped answer all of the questions I had. Even as a brand new associate, she managed to help me feel more comfortable about taking such a big step in buying a brand new car. She waited for me to come back with all of the necessary paperwork and walked me right through the sale. She was the main reason I decided to buy the car. Thanks Aliah!! Good luck!

NancyD

Aug 28, 2015

Rick my service advisor was great. He took my car right in for it's 1 year inspection. He gave me a gift certificate to Panera where I had lunch. When I returned he indicated my car was already and gave me a number for a free car wash. What a great experience!

Anne

Aug 24, 2015

Great service!!! Staff is very nice. Very informative.

Julie Joyal

Aug 23, 2015

We just recently bought a car and had a wonderful fabulous experience. James was extremely helpful in every way possible. He was extremely helpful, answered all my questions, helped the transaction run smoothly and in a timely manner. We give James a 10 plus! We will be sending other family members to him in the near future. It was one of the best experiences buying a car I have had. Thank you very much. I'm loving my car.

Brandon

Aug 23, 2015

This was my second vehicle purchased from harr and was an overall pleasant experience. The sales rep Carolyn was very pleasant to work with and extremely helpful when it came to addressing my needs. I will go back in the future when I am ready to buy again.... Thanks Carolyn

Jobo

Aug 19, 2015

The helpful associate explained what my Avalon was due to receive, how I and the car would benefit,, and the economy that was involved, Makes me happy to be a Toyota owner and a patron of Harr Toyota.

john01603

Aug 19, 2015

I had excellent service. When I walked in, I was approached to be helped. Only criticism is I wish they would wash my car for me as a perk it would have made it easier for me.

Deborah Omsby Dixon

Aug 16, 2015

My service representative provided excellent service.

Todd Mitchell

Aug 14, 2015

I've been through two other local Toyota dealers with insanely poor experiences and was losing all hope with Toyota dealers. I found HARR, and they gave me hope! Amazing experience, top-notch customer service. Jim was amazing. Very, very happy.

bernarditoyotafolledme

Aug 13, 2015

I'm shopping for used car and presently in a rental, so I'm in a rush to get into a car. Saw the vehicle I want and put a deposit online ($500 &$1000 IN CHECK). I set up test drive and asked during test drive if clean carfax and any prior accidents and was told no accidents and clean car fax. I made a decision to buy vehicle (but also had another deposit at another Toyota dealership which I cancelled due to the harr contract). So completed the contract with harr but the sales manager met with me and said the were still waiting for the title. The next day my bank still didn't receive the title. I thought it was odd and my bank thought so too. I figured maybe I should pull a carfax myself. I paid $40 for the report on the vehicle and found that there was an accident and STRUCTURAL DAMAGE in 2012 AND A COMPLAINT OF EXISTING ISSUE WITH STRUCTURAL DAMAGE IN 2014. I contacted Harr to stop contract and told them I found the CARFAX listed structural damage. The person actually asked me for a copy of the CARFAX. I told them they could buy ^%$# REPORT LIKE I just did. I still haven't received my $500 deposit in a debit transaction AND THEY CASHED THE CHECK AFTER I CALLED AND TOLD THEM NOT TO CASH MY CHECK AND I WASN'T BUYING VEHICLE CAUSE OF STRUCTURAL DAMAGE. Now, I'm back at point A looking for a car again and BTW...lost out on the the other vehicle at the other dealership BERNARDI TOYOTA FRAMINGHAM...DON'T GO TO THEM EITHER!!!! Between both of these dealerships...they have $2000 dollars of my ^%$# car money HELD up in LIMBO xxx....I'm contacting the FINANCE Comptroller and I'm lodging a formal complaint to the ATTORNEY GENERAL AND I'M CONTACTING TOYOTA HEADQUARTERS TO LODGE A FORMAL COMPLAINT WITH THEM. I'm a single mom with a limited budget and in a rental to boot!!!!!!!!!!!!!!!!!!!!!!!!! THANKS TO HARR TOYOTA AND BERNARDI TOYOTA FOR HOLDING MY MONEY AND A GREAT SHOUT OUT TO PRIME TOYOTA IN LANCASTER AS THEY WASTED MY TIME TOO. Who has time to test drive every vehicle on the planet?????? These people don't care and take up so much of your TIME and provide no final results!!!!!!!!!!!! I'll give one star to Scott the salesperson. He worked very quickly to try and get a contract during my lunch hour. I hope that he's being honest when he says he wasn't aware of the CARFAX report.

Daja

Aug 7, 2015

I needed to have my car back fairly quickly and they finished by the time I needed it - much appreciated. The service agent was very knowledgeable and helpful. He explained in detail why winter gas mileage is so much lower in Massachusetts as compared to Pennsylvania with a similar climate. Answer - different gasoline mixtures required by state regulations.

Acummings

Aug 4, 2015

They made time to do my 10000 mile service on my Rav 4. I did not have an appointment . I just happened to be in the area

pesto

Aug 4, 2015

I purchased a 2013 Toyota Corolla. It has been a great car for us so far. James Hopkins helped us and he was excellent. He was friendly and quite knowledgeable.

Alisonb12

Aug 3, 2015

HiMy husband and I worked with James. James was knowledgeable and personable. In the end we ended buying 2 vehicles from James. My husband one day and then I came back 2 days later and purchased another one. I would definitely recommend Harr to friends and family. I would also recommend James to.each of them. Thank you Alison Burke

Sbarnicle

Aug 3, 2015

Laura Martinez was very pleasant and professional in her work. She made clear all varied options, and showed us a variety of vehicles to meet our needs.

happytoyotaowner

Jul 31, 2015

I have had the car serviced for 10 years now. The staff are knowledgeable and personable. I have had no surprises with the service. Very happy

Dennis Wagner

Jul 30, 2015

Buying a car from Mike Carey was a pleasureable experience. He was very knowledgeable, friendly and was able to answer all my questions. He was able to put the customer at ease and made me feel like I was dealing with a professional that valued his clients. I will recommend Harr Toyota and Mike Carey to my family and friends. Dennis Wagner

Dougandjill123

Jul 29, 2015

My wife and i visited Harr Toyota on a suggestion from a friend. We came in on a Friday and picked up our new car on Monday. Our salesperson, Danielle, was great. She was knowledgeable and personable and up front with us. We also sat with Derek. He was great to talk with. He gave us some information about the Harr philosophy as well as some information about Toyota. We then went in to speak with Jay. He gave us all the financial information we needed. He to was very knowledgeable and personable and yet made it very easy for my wife and i to understand. Our overall experience at Harr was an excellent one and we would recommend it to anyone looking to purchase a vehicle.

newtruckguy

Jul 27, 2015

My sales person was very knowledgeable and easy to work with. Not pushy like some auto sales people.. I like how the pricing was handled on both my trade-in and the car I was purchasing. Overall a pleasant experience.

Ripped

Jul 27, 2015

I would give them zero stars if it were possible. I spoke with the sales department and made arrangements to see a specific used car. I drove 80 miles to see it, and when I arrived they told me it was locked up in the body shop!!! DO NOT TRUST THESE DIRTBAGS.

Ericlori

Jul 23, 2015

my wife and I started with just purchasing myself a new car, the deal was so awesome at an interest rate that was the lowest around, we ended up purchasing another car for my wife! This is NO lie! We highly recommend Harr Auto to everyone! Rich really knew what he was doing to keep us in our price range!!

happy consumer

Jul 23, 2015

The service department was very attentive to my issues. I had my 5,000 mile checkup. They were very concerned with my other issues with my remote starter. They researched and upgraded my remotes. The courtesy shuttle was a plus. This is my 3rd car from Harr and I would purchase another vehicle again from them. The one downside was they used to have the car washed when I picked up the vehicle, this time I had to go through the car wash myself, but they gave me a free wash, so can't complain that much!

Apple dumpling

Jul 22, 2015

The dealer, Rich Renaud was very friendly and provided me with everything that I requested. I would recommend this dealership to all of my friends... Great job Rich:)

roy

Jul 21, 2015

Booked an 8:00 am Service for recall from Toyota ( Spare tire mechanism) was out in 45 minutesA very nice experience.coffee and was a welcome treat.

Idrivez2

Jul 20, 2015

This was my last pre payed service visit! 45k miles!There was some confusion about my Florida dealers service visits. The service advisor Rick, said not to worry .they changed the oil and rotated the tires and gave me a code for free car wash!!! In 45 mins I was out the door!!!I highly recommend Harr Toyota for buying a new car and having it serviced there!

anonymous

Jul 18, 2015

Service for routine maintenance was outstanding! Easy check in and out, and very brief wait time, even on a busy morning. I was impressed by the genuineness and professionalism of the employees, and the free car wash was a wonderful surprise and much appreciated. Will definitely continue to have my car serviced here.

Jim and Orna Moore

Jul 7, 2015

Swift and painless experience. Great customer service.

debra15

Jul 6, 2015

could not have been more pleasant. from the phone call making the appointment to the ride to my office. every single person was wonderful. i had my car serviced and detailed. these scheduled services to Harr is what will bring me back to the dealership when my lease runs out.

karenlam

Jul 6, 2015

A very smooth process, Carolyn was very knowledgeable and helpful and I would go back to her in the future and recommend her. Very professional and friendly

Ted

Jul 5, 2015

No pressure from Rich the sales person very knowable showed me everything about Car answered every question I had very politely could not have been happier with him

Venzagirl

Jul 4, 2015

This was by far the easiest and most stress-free car buying experience to date. I traded in my leased vehicle and did not have to spend all day at the dealership! Simple- as it should be- no surprises! Keep up the good work!

Gary Margolin

Jun 30, 2015

My purchase was satisfactory. Sales person was professional but, not personable. We have purchased 7 vehicles previously from Harr and have felt more appreciated in the past.

Catherine Cargill

Jun 29, 2015

I wanted to get synthetic oil in my car so I don't have to change it but every 10,000 miles, but the Maintenance sticker says 5,000 miles so I'm not sure now if that's what I got or not. It says synthetic oil on the receipt, so I assume it's good for 10,000 miles...I drive 120 miles/day, highway miles, so it's important to me to change the oil every 10,000 miles. The miles rack up quickly on this car.

Lynne Hofford

Jun 29, 2015

Excellent service. Fast and everyone was very courteous. I also liked the free car wash which was a bonus!

Toyota 2015

Jun 28, 2015

Work was done in a timely Manner just good service all a round will go back to the in the future greatToyota is the way to go.

Nana

Jun 26, 2015

It was great service. I couldn't ask for more than what they did. I will definitely recommend it to others. They are very friendly and understand the issues and are to deal or recommend solutions.

ToyotaNA

Jun 25, 2015

They would listen what you need and help you with what you wantPolite. Friendly. Assist you every step. My waiting time from coming in to show trade to driving out on new registered Toyota was absolutely shortest I ever did before.

Stephen

Jun 24, 2015

I must say that this was one of my best car buying experiences. I found the car I wanted, got a great trade in offer, and, signed the papers in three hours. No hard sell, pressure or haggles. Thanks.

Sarah C 1000

Jun 23, 2015

This was my first time buying a new car, so I was a little nervous about what to expect. Turns out, I had absolutely nothing to worry about. I knew that I wanted another Toyota, and I knew I wanted to go with Harr because I had such a good experience with the service department, so that part was easy. Danielle was great at helping me find exactly what I wanted (and balancing that with what I could afford), and she was really good at lightening the mood when I started to worry about different things. I am thrilled with my new car, and have only good things to say about Harr!

Rin

Jun 20, 2015

I went in to drop my car off of a service the person who helped me was so sweet helped me out a lot. Only took a few hours and since I had to work they used a shuttle to drop me off. Never had a dealership do that for me before. Over all very happy my car is running like I just bought it brand new!

Onyx21

Jun 20, 2015

Trade in was easy, though I would have liked a little more for my car! Price was agreeable and financing was easy (Toyota). I knew the car I wanted as it was the same as I had previously.

Roger Griffin

Jun 19, 2015

Excellent smooth service as always. This was for the 25000 mile service and oil/lube. I set it up on line and was called within minutes. Actual service was fast and the new car wash was great. Thank you.

Alex

Jun 18, 2015

Very good and prompt service. Stuff willing to go extra mile to satisfy customers.

SusanL

Jun 14, 2015

Recent service experience was excellent, from the friendly lady who arranged my appointment, to the convenience of leaving the car the night before, to the informative AJ who called several times to keep me up to date. Oh, yes, the free car wash, too. Will be back!

Sunny

Jun 13, 2015

the service is very nice and professional? it is very convenient to buy a car in this dealer shop without many processes. The car I bought is certified. The quality is great!

Toddh10278

Jun 13, 2015

Service was excellent. Friendly. Speedy. Efficient. Finished ahead of scheduled time. Internet schedule. Personal call. Complete explanation. No waiting. Free car wash at end was great.

Bob123

Jun 11, 2015

Went to pick up my new truck and the intrest rate and payment were not what they quoted me.my answer was it is what it is.now I am being ignored for getting my deposit back

tacomaguyat70

Jun 4, 2015

Always best and courteous, time is taken to explain type of service and cost. The time waiting for my truck is even great experience. Had a little trouble with coffee maker.But that's due to my lack of modern coffee makers

Evelyn1018

May 30, 2015

I was able to pick the day I needed for service and it was done quickly. It was very busy when I picked up my car but they at least acknowledged they would be right with me.

jricca

May 25, 2015

I have gone back to Harr because of good service department. Always prompt and takes time to explaine to my wife repairs that are needed. This was the best "sales experience"...Cuong Nguyen very courteous and responsive, and I am typically a hard guy to please.

jbcan58

May 21, 2015

Service advisor was very pleasant and thorough and explained everything that was going to be done to my car at this time. Waiting area very comfortable and work was done in a very reasonable time.

Toyota Snob

May 8, 2015

This service group continually rates high in customer relations skills and top quality service. I have used them for very many years without a problem.

Ngoto4

May 5, 2015

Immediately, I walked into the dealership, David Blais who was my Product Specialist made me comfortable throughout our discussion on the type of car needed. Initially, my plan was to buy a used car cash as I was trying to avoid the commitment of monthly car payments. He gave me the option of leasing a new car. This was my first time buying a new car. I had very little knowledge about leasing. I asked many relevant questions and even sometimes repeating some of the questions. David remained calm and patient as he repeated the answers. His explanation on the good things and advantages of leasing a car finally convinced me to get one. Once the decision was made, all other processes moved fast and smooth. After a few days, he followed me with an email to check on how I was doing which showed his commitment, to ensure my satisfaction.Overall, David did a very good job. His calm, pleasant nature and patience made me commit myself to this purchase without pressure. Thank you David. I would definitely recommend any one to visit your dealership.Sophia

df508462

May 1, 2015

Excellent service. Fast, courteous, and thorough, the Harr Service staff made the service painless and got me in and out within an hour. It's that way every time since I bought my car there last year.

alyssajade

Apr 24, 2015

Michael Carey was my sales consultant and he was very helpful. My mom and I were no easy customer as I was purchasing my first brand new car, but he answered any questions and concerns I had. After purchasing my car he checked in a few days later to see how everything was going. That showed he was interested in seeing if I was happy with my decision and not just looking to make money. I would definitely recommend others to come here. Thanks again!

HAPPYCAMPER

Apr 14, 2015

I have always rec'd great service and my last appointment was as well. Purchase experience is the best location I have even been through. Purchase a lease the last time and purchased 2 cars prior to the lease. I highly recommend this dealership!

jakniner

Apr 9, 2015

walked in talked to a salesman got info came bak and bought truck easy easy agreement was good service excellent wouldt hesiitate to buy another car or truck again

Knitter

Apr 8, 2015

As soon as I arrived, several service personnel acknowledged me, and one soon made herself available to attend to my needs. She explained the work clearly to me, as well as the instructions for any upcoming needs for the car.

satisfiedcustomer

Apr 7, 2015

Purchased a used 2013 vehicle. Thanks to your on-line inventory, I knew what I was looking for. Salesperson was helpful, professional and always available to take my call. Overall a very stress free car buying experience. Would recommend this dealership to anyone looking for a new or used car.

lookatmered

Apr 6, 2015

Friendly, informative service from beginning to the end. Questions were thoroughly answered with a willingness to satisfy that didn't make one feel inferior for asking. The sales force encountered were outstanding.

Otano23

Apr 3, 2015

Fabulous & easy. They were able to meet my needs while staying within my budget. The dealership itself was presentable, accomidating & a salesperson was easily located if they did not flag you first. Great experience.

Professor

Mar 26, 2015

I am glad that I bought my car here. Very nice people, very helpful, good sellers, I've paid 2k more than expecting, but in general it worth it.

AG

Mar 24, 2015

Good service, nice waiting area, friendly atmosphere

Ernie

Mar 18, 2015

I love going to HARR for my service. Even though, I could go to any Toyota location, HARR is where is leased my car from and it is my home. Every person I have ever worked with there is so helpful and friendly.

RTMHVAC

Mar 12, 2015

When I realized it was time to trade in my 09 Tacoma. I was not looking forward to it at all. When I bought it I had been to two other dealers and vowed to never buy anything from them again. I made an inquiry online about a RAV4 in December. I expected to be called and emailed until I purchased a car. I made an appointment with James at HARR. We spoke about what I was looking for and that I wasnt ready to buy just yet. He was professional, knowledgeable and wasnt pushy. I left our appointment with more than the information I needed. Early in March I contacted James and told him I was ready. He remembered everything we talked about. I couple hours later I owned a new 2015 RAV4. HARR Toyota is what a Toyota Dealership should be, The entire staff was great. Totally impressed with everyone there. This was the best experience I have had buying a new vehicle. Hats off..

Jairo14

Mar 9, 2015

Although I bought my car at another dealership, I prefer to service my Corolla at Harr Toyota because of their reliability, good service and friendliness. Staff is friendly and courteous, appointments are easily made on line or over the phone; their time estimates are very accurate, and the waiting room is very comfortable.

Lisa

Mar 3, 2015

Great Customer Service! Laura, Jay and Michael were wonderful to work with. They answered all of my questions and made the process go very smoothly.

telecom800

Feb 19, 2015

Mike provided a very honest and personal experience for my buying experience. I would definately recommend him to family and friends. Will also was fantastic in helping me with my trade in. Great team.

Feek

Feb 13, 2015

I've only been to this service station to get me free oil changes under Toyota Care. Obviously, I didn't have to worry about the price, but from what I saw the price list was about normal to possibly on the low side for oil changes.The front desk people aren't the friendliest people in the world, but then again what automotive service staff is? I've come to pretty much expect it. One thing that keeps me coming back, though, is that the staff always alerts me whenever there's a recall on a part in my car and offers to make an appointment right there. I like this because I've been at other service stations before where they not only won't alert you to these things, but some actually deny there's a recall even when you bring them the service alert.Overall a relatively slightly better than normal experience for a service station, but nothing to write home about.

francisco1325

Feb 2, 2015

called the dealer and talk to a sales agent named Jon or John . Set up a date to go see vehicle .it was a Sunday at 11am .....when I arrived there another sales person greeted me and told me the vehicle was not in lot that it was still in Haverhill MA ...was never brought down to Worcester...which we had agreed on ....... Not going back here ........disappointed.........Francisco

CarlosCintron

Jan 26, 2015

I was very satisfied with my purchase, and I really appreciate for helping me out in terms of understanding the process of getting a car.

hi

Jan 21, 2015

We knew exactly what we wanted to purchase and the whole process from start to finish was less than 2 hours. It was amazing-- I am a repeat customer and will always come to Harr for my car buying purchases.

dvalis

Jan 13, 2015

Very Happy with the service I have received from Harr Toyota. Even though the location is a bit inconvenient/far for me, the service department and customer service is fantastic.

imedina

Jan 13, 2015

I went in to lease my second car with Harr and my experience was just as great as the first time. Throughout the entire experience, I didn't feel pressured to buy my car or any of the other services they offered. I also loved the fact that they were upfront with everything and answered any questions I had. I'll be back in three years for my next lease!

Nancy D

Jan 9, 2015

Received a recall notice, called Harr Toyota and explained that our granddaughter would be using our car while we are away and requested an appointment asap. An appointment was scheduled for the same day, recall repair completed in much less time than anticipated, drove away a very happy customer. Thank you Brian Breidegam for your prompt service and professionalism.

meowmeowbt

Jan 8, 2015

Excellent service would return again treated fairly and didn't have to wait. Price was fair and will return again. Will be scheduling an appointment soon

ginghause

Dec 24, 2014

got there and serviced right away.60,000mi check took a couple of hours.coffee was great,updates were helpful.didn'tmake like I was just sitting there

suesteveg

Dec 15, 2014

Brought my car in for a standard 5K miles PM service. Car was taken on time and wait for vehicle was reasonable. Late hours during the week are convenient.

mw2015

Dec 5, 2014

Pleased Toyota was able to debug a performance problem quickly and accurately. Staff is always pleasant and helpful. Loyal customer for over 15 years. Thank you.

jm44

Nov 27, 2014

I couldn't have had a better experience purchasing my new car. The process was hassle free from beginning to end. The Staff is courteous & friendly. I'll definitely return.

jflanagan11

Nov 18, 2014

Dealer got me the car I wanted at the price they promised. No fuss, no lengthy sales pitches for additional options, and no unnecessary delays.

Will Porter

Oct 31, 2014

Terrible experience. Email to the General Manager below. Harr claims the PerfectPrice is for the consumer, which is true unless you have a trade. They don't honor the AutoTrade trade guarantee and will low ball any trade to ensure they still make money. Michael,I had a very disappointing visit to your dealership yesterday. I had been emailed with John W about a 2012 Subaru Legacy which you have in stock. I was very interested in the car and expressed the same. John worked with a manager there to ensure the car would be available when I arrived on Wednesday. I also in good faith filled out the AutoTrader trade valuation on your website and it came out at $4,265. I told John this and he said "we were close". When I arrived I was greeted by Nick who took me for a test drive while someone looked at my Hyundai Sonata trade. When we returned Nick informed me that the trade was only work $3,300. He said because the Legacy is being sold below what Harr paid for it to "move it off the lot" that the dealer had to make money on the trade. It's not my problem that Harr paid too much for the Subaru - why does the customer have to "pay" for a mistake by someone else? Nick refused to let me talk with John or a manager at the time so I left. I live over an hour away and took the drive because I believed what the representatives of the dealership had said. Big mistake apparently. Seems to me the PerfectPrice only works if the dealership makes money.I've bought a number of cars in my lifetime with a variety of dealerships. Your dealership wants to appear to be "up front" but in reality is just like the rest.Will

Disappointed consumer

Oct 4, 2014

When I purchase the car one year ago, the buying experience was great. Recently, I had car problems and figured why not go to the place I bought it from? I brought it to the Harr Jeep service area and left it with someone name Brendon.. Well, I soon regret bringing it there. I told them the problem and left it for them to fix then went to work. Only a hour into work and Mark told me that they can't fix it unless the problem reoccurs while they had it. His exact words, "just come pick it up, we can't nothing unless the problem reproduces here". The thing is, I don't think they even attempt to diagnose the car because as soon as I took it (a few hours later), the problem came back. How do they not know the problem? If they diagnose it, or try to even start the car, they would've notice that there was a problem. Never going there again. I went out of my way for nothing. Don't use their services, you'll be disappointed. Go find a real professional that can solve your car problems.

ivy1381

Oct 2, 2014

Hiram treat me with respect, answer all my questions and was very polite. I'm very satisfied with the purchase and the treat I received

Idrivez2

Sep 18, 2014

I took my car in for service on 9-17-14. Greeted in the service bay by a friendly person ,can't recall his name. I proceeded to the service counter,was greeted by a tech named Brenda .Very pleasant, and as we processed my service requests,very knowledgable . After the service was complete,Brenda called me to the counter and explained everything that was done to my car. She was friendly and very polite , the whole time making small talk and still being professional .This ,in my opinion, is what makes the good companies into great ones! Honest pleasant friendly and customer conscious all rolled into one! Please convey my thank you to your service mngr. and especially to Brenda for making my day a better one!Mike Howard

HoldenKathy

Sep 15, 2014

I brought my 2014 Hybrid Camry in for its 15,000 mile service and had it back in less than an hour, all serviced and freshly washed and at no charge (2 years free maintenance). The waiting area has plenty of comfortable seating and I overheard service advisors keeping other customers up to date with the status of their service. Very pleasant experience.

Gaylene

Sep 5, 2014

Internet research showed time and again that Harr had the best prices for the Toyota model that I was looking for. After visiting another dealership and being disappointed with trade in value for my present vechicle, and then persuing private sales options, I went to Harr because they were recommended by a friend. During one of the busiest sales weekend for dealers, I did have to wait, but the waiting area was comfortable and everyone made sure that I was comfortable. I liked the "what you see is the lowest price" policy. The trade in value for my vechicle was fair and reasonable (and hassle-free). Michael C was great to work with throughtout the entire buying experience. I will recommend Harr to others who are looking for a hassle-free car shopping experience.

Misma91

Aug 29, 2014

This was one of the easiest vehicle purchases I've ever made. The sales personnel were exceptional - friendly, knowledgeable, professional. I didn't feel pressured at all and it was wonderful to not have to worry about haggling over the price. Loving my new Camry!

happynurse01527

Aug 25, 2014

We met with Ms. Brenda Ocasio regarding service on my new Toyoya Corolla 2013. It has less than 5,000 miles but accoding to contract we can get it serviced every 6 months . We set an appointment and met Brenda Ocasio who was helpful and considerate.When we returned to pick up the vehicle, Ms. Ocasio pointed out an issue with one of my tires which could be dangerous as i work 11pm to 7 am. We worked with her to replace the tire and she was able to order it and have it replaced Tuesday 8/26. We were extremely happy with her customer service and would definitely go to her again if we needed help.

Hmarean

Aug 23, 2014

I had a salesman Nick. He mentioned to me that he was new and had only been there 3 weeks. i would have never known. He was great!!

Maureen62

Aug 17, 2014

Addsion was great to work with, very professional. No pressure sales. Answered all our questions which we had many. I would highly recommend Harr Toyota for purchasing a new vehicle.

zablocki

Aug 11, 2014

Rich Renaud was excellent. I liked the fact that we did not feel any pressure purchasing this vehicle. He was very knowledgeable, professional and helpful. This is our second purchase from HARR and we would recommend to others.

Sarah C 1000

Aug 5, 2014

I get my car serviced here and they are great at recommending necessary services and not trying to sell me services I don't need. The staff are very professional, friendly, and helpful.

Yuquito

Aug 5, 2014

I went with my 2010 Yaris for a recall and when my vehicle was returned to me there was a missing part but it was replaced after I noticed it. After the technician was trying to convince me that such does not exist I proof to him that the part was missing. Brenda helped me out. Thank you Brenda.

jimchamberlain

Aug 4, 2014

Dan Dubay was exceptional. He embodies customer service and support. He made my 2nd experience with Harr Toyota an encore performance from the 1st which was outstanding.

Jessicasaliba

Aug 2, 2014

Dan was fabulous! I would highly recommend this dealership to both my friends and family. I was even able to take my vehicle home that night!

my2011rav4

Jul 31, 2014

We recently purchased a used Toyota Rav4 from Harr and we brought it in for the first free oil change. Staff were efficient, friendly and courteous. I spent about an hour reading and drinking the complementary coffee in the lounge until a service attendant came to escort me back to my car. It was a very pleasant experience. I'm glad to be part of the Harr family. My only ngative comment? The cushy chairs in the lounge are too deep for a short lady! My feet didn't reach the floor! Thank you, Harr for your fine service.

Rswidler

Jul 26, 2014

Brenda was exceptional What she promised was done to a t. She should be praised for a job well done. She should be given a bonus for work that was above and beyond .

Lucie Baker

Jul 22, 2014

I was coming from a slightly disheartening experience at another dealership. I decided to give Harr a chance (even though it was 80 miles away) because I saw a car on the website that was exactly what I was looking for. I couldn't be more pleased with the service I received. It was a friendly, non-pushy atmosphere. My sales associate, Kara, was very focused on getting me the right car without making me feel like I was forced into buying anything. I would give her salesmanship and knowledge an A+!Once I got to the finance end of things, I was nervous that it would "go south" (as it has for me at other car dealerships) but I was relieved to find that Jay was one of the most adept finance specialists I've ever worked with. His process was clear and streamlined and I walked away feeling more confident about my decisions than I ever have with such a large purchase. Thank you!-Lucie

Pat Markley

Jul 22, 2014

20 years ago, we bought a car from a young salesman, Michael Lieu. Mike is still at Harr and he just assisted us with our 10th car from Harr. We give Mike 6 stars. He is superior. I have recommended Mike + Harr to family + friends. Mike was assisted by Susie , a wonderful young salesperson. We give her an excellent rating.Mike + Susie made buying our car a wonderful experience. Employees like Mike + Susie keep customers returning to Harr..

kathy.j.friberg

Jul 18, 2014

We went to Harr Toyota to look around at some new cars we were driving a 4 runner that we had bought there 11 years ago and still in great shape! But we thought it might be time to get a new car and keep the other as a second car! Mark Prince was outside with us within min. I wanted to look at the Highlands but always leaning back toward the 4 runner---which we ended up buying we hadn't gone there to buy but we did!! Mark was very helpful professional as was everyone we worked with Jay worked with us on our loan he made sure we understood everything any question we had he answered and told us to call him anytime if we had any question then we met Karol team leader who was also pleasant in every way, then Rich took time to show us every detail of the car and programmed our phone into car!! As I said we were VERY PLEASED with everyone we deal with at HARR TOYOTA Thanks You, now we have two great Toyota's

Steve831

Jul 16, 2014

I live in New Jersey and work in Worcester, normally I get my repairs done in New Jersey. That will change! I couldn't have had a more pleasant experience and Brenda was a joy to work with.Thank You

richard e gingras

Jul 15, 2014

all I got was a sticker

John

Jul 14, 2014

This was by far the best auto buying experience I've had. Really not much pressure as compared to the traditional dealer.

Redcontent

Jul 14, 2014

I had an awesome experience at Harr Toyota. I told Hiram Medero exactly what I was looking for and what I could manage. There was no pressure at any time; he was always approachable and made me feel comfortable. Hiram was professional, patient, and extremely knowledgeable. I will recommend anyone looking for a car to go to Harr Toyota and to contact Hiram!

Jeep Owner

Jul 9, 2014

Scheduled an appointment, diagnosed problem, repaired problem..pretty much how its supposed to work.

KEVIN S. BURLINGAME

Jul 7, 2014

They gave me an estimated time of completion and beat it considerably.

Cdgaudette

Jul 3, 2014

Brenda was thorough, professional, prompt, incredibly knowledgable with our service needs. She was familiar with warrenty work needed, excellent with a return calls promptly! Wonderful

mizruble

Jul 3, 2014

I was in an accident that totaled my car & left me unable to drive for a while. I only had a few days to find a vehicle before I was going back to work. It was a very stressful time. I looked at a few cars at a couple of other dealerships but they didn't work out for one reason or another. The sales people at the other dealerships were nice but there was something missing so I didn't go back . I bought my last car at Harr but because the website didn't have what I was looking for I never stopped by. That was a big mistake. If I had just gone there to begin with I would have saved myself lot of time and aggravations. Everyone I dealt with at Harr was great and Mark had whatever it was that the other dealerships didn't. He made me feel comfortable, told me that we could put together the vehicle I wanted and then he would get it for me. He didn't make me feel pressured at all and lucky they had just got in the vehicle that I wanted. I had a great experience at Harr and definitely would recommend it. I feel Mark went over and beyond to assist me in getting a new vehicle. .He totally took the stress away and made the process easy. His customer service i was superb and I hope he's still around when it comes time for me to purchase my net vehicle.

Cadqd94

Jun 29, 2014

I had a Great experience!! They were very friendly and fast. Kevin was very knowledgable and had great recommendations! My car was done in a very timely manner.

krurob

Jun 26, 2014

The service was a pleasant surprise, received a ride to work from Harr is a great feature. Rick at the service desk was great he made sure evrything was acoomplished and the car was washed before I took it. Rick also recommended having the car detailed to take care of some scratchs and dings. Great Service all around

Jaime

Jun 25, 2014

Thank you to Chris Allen in the sales department at Harr on Gold Star. I was having difficulties with my vehicle to the point of tears today. Chris heard my dilemma and immediately responded with genuine concern, compassion and he took action to help me. He reviewed my concerns, had another Team Leader Adrian escort me to over to service and they heard my concerns. My vehicle was fixed in a timely manner and I am more than pleased.

ppaskalis

Jun 25, 2014

I brought in my Highlander for a 10,000 mile service appointment. The customer service portion was excellent. The service was done in a timely manner and everyone was friendly. I did not notice until after I left the dealership and was home that I noticed on my front driver side quarter- black marks on the paint. I was able to rub off the marks. I feel a little unsettled that something happened to my vehicle during a service appointment and it was not cleaned up.

Ron Prouty

Jun 24, 2014

Routine oil change - the service rep I dealt with informed me of a service bulletin that applied to my air conditioning, all was handled quickly and professionally. I came in contact with some of the service technicians and each of them was professional looking and acting. They brought my car through their carwash as an added bonus, it definitely needed a good washing!

ebushard

Jun 23, 2014

I am shocked that harr continues to do radio spots saying 48 hour money back guarentee no questions asked, they say it but have no intension of honoring that claim. SEe my review of when i tried to cancel my order prior to ever driving the car off the lot.

steve pritchard

Jun 16, 2014

Customer service was great!

ltn1979

Jun 15, 2014

Had an issue after the service appointment and thought it was related to the work that was completed. Ended up not and Brian was patience and understanding through my rant. Ended up being a recall and Brian went above and beyond to get the part (not in stock), giving me a rental and keeping me up to date. His customer service through the whole situation was impeccable and I would recommend his service to anyone.

brenton loveless

Jun 7, 2014

The best experience I have ever had in purchasing a vehicle.

Er Opacki

Jun 7, 2014

Good job( sails man)

hannenk

Jun 7, 2014

Laura was great! Very helpful and gave me many options. I told my friends to go to her. She showed me how to use all the features

Ray Miller

Jun 6, 2014

Great customer service. Fast, efficient, and able to answer all questions.

sheilaannmcm

Jun 5, 2014

Brenda was wonderful in customer service. Can't say enough. Had big unexpected expense with car. It broke down on the road and needed to be towed to Harr. She kept me posted all along the next day on status of repairs and cost.Even with the expense I had, I left with a positive feeling because she was great.

Michael Zacharias

Jun 3, 2014

My wife and I were in search of a Jeep Cherokee due to our current vehicle needing to be replaced. From the moment we stepped into the dealership, we were warmly greeted and treated with respect. Our prior experience working with two Santa Fe dealerships both in the winter and spring left us feeling unheard, taken advantage of, and mistreated. The "Perfect Price" at Harr was definitely something we appreciated as there was no hassle or pushy sales people forcing us to make a decision. Everyone at Harr was extremely helpful and polite, especially Ashley Defries, who was the Product Specialist we worked with. She kindly listened to our situation and made us feel at ease. Since it was our first time leasing a vehicle, Ashley readily answered our questions and did so in a way in which we could understand. Our situation was somewhat complex due to moving out of the state and having to set up temporary insurance at the same time. However, this was not a problem for Ashley and the team. She, as well as the rest of the team, went above and beyond, including providing her cell phone number to us, as we both had busy schedules and found this way the best method for communication. Ashley was able to find us the exact Jeep we were looking for. Within a few days and a matter of signing some paperwork, we were behind the wheel of a new Jeep Cherokee! They were willing and able to get us the best deal! We can honestly say this has been the most pleasant dealership experience we have ever had. It is a shame we are moving out of state, as we would only consider Harr dealership for a car/truck/SUV in Worcester going forward. We will highly recommend this dealership to our family and friends living in the area! A few days after we leased our vehicle, Ashley sent us a text message to ensure we loved our new Jeep. She knew we were sad to let our previous vehicle go and took the time to check in with us. It is rare to find such personal service these days! We feel as though Ashley went above and beyond her responsibilities by allowing us to contact her at anytime. She even wished us luck with our move. Ashley, you were a breath of fresh air after a stressful experience! We felt as though you truly cared about us and we cannot say enough about your professionalism and honesty. Your personality was a perfect match and we have no doubt that you are a true asset to your team. Thank you again, Michael and Kristen Zacharias (new Jeep lovers!)

robert callan

Jun 3, 2014

Had a recall on my truck, They where fast and courteous. .

Nellybarbisa

May 31, 2014

Laura was very good. She was very friendly, fast and right to the point. Being a working mother i try to get things done quickly and Laura was outstanding understanding this.

TeddyBG

May 24, 2014

I was only planning to "look" when I decided to drop into Harr Toyota. Obviously more than that happened. I wanted to look at Tacomas and had a specific configuration in mind. Derek showed me what was on the lot and explained that he didn't have regular cab that I could test drive. He let me drive the access cab and said he could have the configuration I wanted in a few days. While I drove, the staff looked at my trade in and offered a very fair price. Derek then explained that he needed a fully refundable deposit of $200 before he could get the truck I wanted. He explained the perfect pricing policy, a big stress reducer, we picked the color, the options, etc. A few days later he called and invited me to drive the truck I had requested.Everything was as promised, and I picked the truck up the next day. This was the easiest new car purchase I've made. Thanks,RB

PACMAN_1

May 23, 2014

Brian really kept the repairs traffic moving along.

AMS

May 22, 2014

Again experienced the same high quality and efficiency I have come to enjoy and expect from HARR's Chrysler services.

Frankie Cruz

May 22, 2014

I called the rick because I was running late for my appointment and he said just come right in we will take care of you. thank you great customer service!!??

Jim Notaro

May 21, 2014

I found Ryan, Chris and Paul very friendly, and very helpful with my purchase, they all took there time to explain the truck, and the loan process, I never felt rushed, they had the truck ready for me on time, the service dept. did a great job on installing the bed liner, and cover. all in all I could not be happier with the way everything work out.

Robert Morris

May 21, 2014

I brought my dodge caravan in for an oil change. My appointment was for 3pm. The service manager took my info and brought the vehicle right in. After it was done they brought it over for a car wash and I was back in it 1 hour later. I have no complaints.

joycelahna2014

May 21, 2014

We worked with a great person mike and a great person in finance, she was awesome. Our first purchase lat week was great, car ready when promised. then my wife who also bought this car, traded in hers. Repairs were too high so she traded in her car. She could not get a date on when hers would be ready and was told that the salesman had to be present to pick it up. So she is pissed off and still doesn't have her brand new RAV 4. After she bought me my car and another one two days later she thought it would have gone smoother. So after my wife bought two brand new cars, she is really pissed. Please understand not at mike the sales person who should not have to come into work on his day off so I could get my car. that is ridiculous. So yeah...... nice corolla.....

mrsjakes

May 21, 2014

We worked with Kevin and Kara and they were both very easy to work with. We were undecided as to which vehicle we wanted and whether we were going to buy or try something different and look into a lease. They ran the numbers and it was beneficial to lease because we weren't sure we would like the Rav4. instead of a Camry. Kara took her time and explained all of the options to us and made us feel very at ease. We have bought 3 new Highlanders and 1 Rav4 in the past 5 years. We wish that Toyota offered a Loyalty incentive for repeat customers.

Anthony Stymiest

May 20, 2014

Everything was explained and service was done in a timely manner and as explained. Cost was as estimated.

ewbrooks

May 18, 2014

I loved working with the people from Harr Toyota because, as they told me, they were not working on commission and were not pressured to make a perfect sale. They cared about helping me get what I need.

DtrWendy

May 16, 2014

There is no excuse for poor customer service. No one should have to play cat and mouse with a sales person, especially when your trying to buy a car with cash....They lie about what is available to get you in the door, then try to sell you something else. Please do not send any of your polite responses as I have no intention of returning. What you should work on is your customer service and save the excuses.

John Rutledge

May 16, 2014

Every visit to Harr I'm treated like family the service department is top notch everything is explained and you leave with confidence that your vehicle is at its best

Dan Constantine

May 15, 2014

Service was fast and complete, I was very satisfied with my service on my Dodge Dart .

Terri Buckley

May 14, 2014

I really wasn't thinking about upgrading my Chrysler 2011 200 for a new model, but the promotion at The Harr Gold Star Blvd dealership was too good to pass up. The overall ease of the purchasing process made getting into my 2014 200 a breeze. I recommend this dealership to anyone who needs an upgrade to their vehicle.

Jport77

May 14, 2014

The customer service was great. I enjoyed the drive in and drop off. The waiting center was comfortable. Overall, the experience was great and I look forward to my next visit

Nitin Thaker

May 13, 2014

Very good service and professional.

ebushard

Mar 29, 2014

So to update my review of harr. THe car which never left their lot and for which i cancelled the order according to mike gross advertised policy, but mr gross refused to refund the money to toyota financial, well the carwas reposessed off harrs lot and a repossesion was put on my credit report for a car which neverleft their lot. See you in court mr gross

pouterson

Mar 19, 2014

My company car was delivered to Harr Toyota in Worcester. Dominic DiGiovanni is responsible for delivering the vehicle. The vehicle has been sitting at the dealership for over 3 weeks waiting for Dominic to process the insurance paperwork. I already made one visit, which was scheduled with Dominic, only to find out that he had not done a thing. I am now waiting another week to pick up the car.I had another bad experience with these guys years ago. I had ordered a car and put money down on the order. I waited over three months before I found out that they never ordered the car. I found that out thru the car manufacturer, not these guys. They kept telling me that the car was on order.Bottom line with these guys, zero customer service skills and they lie. Don't take your business to them. You've been fairly warned.

sovelo

Mar 18, 2014

Never Listen To Them To Shop Car Acessories Or Service, Never!Before And After, They Are Two Difference Faces, Once You Sighed The Paper, They Won't Be That Warm To Your Request.Liar & Dishonest Person !

BeetleBailey

Dec 20, 2013

I too called ahead about a truck show being in Worcester "it's here" Wrong! Vehicle was not there including others that they have listed on cars.com.

Kimloan22483

Dec 13, 2013

It was an all around great experience, my wife loves her 2013 RAV4. I would definitely recommend this dealership to anyone who wants to have the same great service and help on a new vehicle!

mgazda91

Sep 29, 2013

Absolutely terrible didn't even try to help me in an ways possible. They strung me along for about a week saying they could put me in a car.. I went to the dealership sat down for about 5 minutes and they told me basically I didn't even make enough money to be put in a car not even a used one, and because of my not-so-great credit score and my finances, there was nothing they could do for me. The man wouldn't even listen to me try to explain the way my pay stub worked or anything. It was like if I didn't have the cash up front they wanted nothing to do with me. I ended up going to another dealership and they were able to get me a brand new car! Also, when I went to the other dealership and they inquired about my credit, we came to find out that HARR had ran my credit to about 90 or so different banks without my knowledge and hurt my credit even more! The man I worked with was late, rude to myself and my mother, and didn't even want to give us the time of day. I recommend everyone stays away from this dealership unless you like to get screwed over!!!

former subaru owner

Aug 22, 2013

I came in with a trade, asked what I could get for it and walked out with a car. No hassle, no haggle, no worries. I explained that the trade in would determine my actions and they quickly evaluated the vehicle to avoid wasting my time. I knew the price and availability of the car I wanted before arriving thanks to their accurate website.

Arave90

Aug 18, 2013

After hearing great reviews about Toyota and Toyota Products. My wife and I just stopped by to see if the time was right for us to buy a new Toyota. Not too long after arriving we browsed a few options. With all Finacials and leasing options on the table. They made it EASY for US to shop with no pressure. Plus Coffee Machine and Customer Service was Awesome.

Nizzd

Jul 19, 2013

They told me they had the car I drove 40 miles to get the car in cash, I get there and they tell me the car is gone from one day to the next, then bob, the salesman, showed me a challenger , when I clearly was looking for a charger. When I stated that I was look for a charger not a challenger, he just played dumb. It's not worth it, maybe if you see the car on there lot. Maybe then it will be available!

333cxj

May 6, 2013

Three visits to the dealership already and no one can tell me when my parts will be in. Service dept told me they will call me, but never did. Over five weeks now waiting for part. One hand does not know what the other is doing. Worst thing is, this is Toyota's airbag recall. So, for years now, my Air bag lights was not working.... The Parts Dept. gave me the wrong metal gasket. Had to use the old one and return the new. Very frustrating. I will never buy a car there. This is by far the worst dealership and I have been to many.

JohnO123

Mar 24, 2013

While awaiting service to replace a bulb at Harr, service rep came to me and said I needed an entire new bulb assembly and was quoted over a thousand dollars. I went to another dealer for second opinion and they said I did not need any assembly and replaced the bulb. This is licensed thievery and flagrant fraud. This practice is unconscionable and should be stopped by the Attorney Generals Office of Consumer Fraud.

JB

Mar 20, 2013

We were looking to trade my wife's car for something with better gas mileage so I stopped in with it, just to see what they would give me for it as a trade-in. I knew that a Camry was about where we wanted to be affordability-wise. Our salesman's name was Dan. I spent a little more than an hour and a half on a Friday at Harr and Dan was upfront about the whole process, the price, etc. I felt that what they were offering for my wife's car was a little low and we looked it up together on a pricing website. I didn't attempt to negotiate the price of the vehicle, as it's pretty clear that that's not their policy. We were still about $100 away from what we wanted for payment so I said I'd call after I talked with my wife. Subsequent to that visit, I was called several times by Dan and his sales manager Will with better offers. First they were able to raise the amount for the trade-in because it's kind of a rare car. Then there was something else,I forget what, but on the 3rd try they called back with a number we were interested in. We went down to sign the papers with our one-year-old daughter. She had a great time in their showroom playing in all of the cars. At one point one of the service personnel brought her a balloon. The car was ready the next day. I'd buy another car from them anytime.

CATHY F

Feb 18, 2013

I went to look at a truck at harr toyota and when i got there it was at another dealer ship in haverhill N.H. so they asked us to put down a $100.00 to hold it so the other dealership dint sell it , and they would bring it down to worcester, ok that was thurs. sat morning they called and said because it is presidents day weekend we had to put down 400.00 more . I said nooooo. ok we looked at it and it had major problems and they didnt wanna fix any thing , ( major head gastick leak and more....) so i nwent back over on mon to get my dep back and they gave me a hard time , i put cash down and they gave me a check and said dont chash it for 3 days... OK.... i WOULD NEVER EVER BUY A CAR OR TRUCK FROM HARR AT ALL...

tanyah719

Feb 16, 2013

Initially i was a bit intimidated by the "big" delaership feel at Harr. From my very first sales appointment to the very last one, i was simply amazed by the personal level of customer service i received. Laura (saleswoman) was prompt for each appointment. There was no waiting around wondering what was going on. I feel that she heard my voice, and gave me an opportunity to purchase a vehicle that I desired. For once, i did not feel as if a dealership tried to shoved a car down my throat! 10 weeks later, i am still thrilled about my purchase, and have no regrets about it at all! Once my vehicle was selected, the financing was seamless as well. Jessenia was very prompt, professional and courteous with no hidden agenda. I had done some research so I already knew Harr offered the best price for my purchase in the area. I had no idea that not only would i get the best pricing, but with more options as well!! I am still extremely satisfied with my purchase and i think if you are in the business for a new or even used car, consider Harr in your search. I do believe if you put the time in and do some research, you will fare well wherever you go, but it was a great feeling not having to fight or haggle for what i was looking for :-)

Tony_S_Fan

Dec 31, 2012

Went to Harr in October on the recommendation from a friend. She pointed us to see Derrick. Derrick came across as a very nice person. We looked at a number of Camry's and pick out one we really loved. We both have no-so-stellar credit, and we informed Derrick of this. We had enough money to pay for the car, outright, but we wanted to build up out credit. He let us know that Harr would run our numbers through 8-10 different banks and credit unions to get the best deal. We had to leave Harr, which is in Worcestor, to pick up our some from school in Connecticut. Derrick said he would keep in touch with us and keep us posted on what's going on. We were gone for 2-3 hours before we were finally able to get back to Harr. Derrick, nor anyone else from there, called us to let us know how things were going. After we got back to Harr, we had to wait a while...maybe 45 minutes...before were were able to talk to the financial girl. We were taken back to the financial office to sign the paperwork. No one had mentioned where the loan was through, what out loan rate was....just handed us the paperwork for us to sign. When I got to the page where the interest rate shown, that was when I saw WHAT the rate was. We were financed through Toyota Credit for a %19 loan. Now, after we initially talked to Harr about getting a car, I went to my local bank and check with them to see what I would get for an interest rate. My bank said %8.9, and that Harr should be able to get me a lower one. Guess what??? Harr didn't!!! We went ahead and signed the paperwork KNOWING that we were going to immediately pay off the car outright. We bought the car with Sirius XM radio. Ever since we bought the car, the radio has had an issue with losing satellite signal....even on CLEAR CLOUDLESS DAYS!!!! I took the car back about 2 weeks after we bought it to have the radio checked. Harr's service department said there was a code in the radio that they couldn't clear, and they would order us a new one. It should be about a week for the radio to come in. After a month, I called Harr to find out where our new radio was, and they told me it was on backorder. Gee, nice of them to call me and let me know. I was told it'd be in in a week....another month went by, and no radio. I called Harr to find out where it was...STILL on backorder....GEE, AGAIN, nice to keep me posted after dropping serious money on a new car....guess what??? I was told, AGAIN, it'd be a week....after a little more than a week of not hearing anything, I called them up asking if my radio was in or should I just forget about it and deal with it. They told me they'd check on it and call me back. After a couple days, they called me back and said they had the radio in and I needed to schedule an appt to get it taken care of. I finally got up to Harr about a week later to get it installed......tok about 1/5 hours. Guess what??? The radio STILL loses signal on clear cloudless days!!!!!NOT impressed with Harr!!!!

ebush

Dec 2, 2012

I went to harr to buy a new 2013 corolla, I found the on i wanted and according to their perfect pricing it would beat any other dealer. The following day i wanted to pick up the car and was told it would not be ready until monday(this was a friday) on saturday i went to another dealer and found the same car for $4800 less over the course of the loan so according to harrs advertised 48 hour money back guarentee no questions asked, I called to cancel my order and was told that my salesman was with a customer so i left a message on his voice mail letting him know i was cancelling the order, i never got a return call, the following day i called again and was told the salesman was off that day so i asked to speak to his boss and again was sent to a voicemail and again i left the message that i was cancelling the order and again i got no return call. On monday i got a e-mail from the genera manager mike gross congratulating me on my purchase, I replied that i had cancelled the order over the weekend, I did not hear anything back from Mr gross till 9 days later in which time he processed the loan in my name knowing that i had cabcelled the order and was paid by the finace company, when i spoke with mr gross he said he had been paid and had no intension of giving the money back to the finance company. The car never lrft their lot and to this day 2 months later is still sitting on their lot, Mr gross wants to charge me $35 dollars a day for storAGE ON A CAR HE HAS BEEN PAID FOR IN MY NAME AND HE STILL HAS POSESSION OF THE CAR. hE CLAIMS THEY HAVE NO RECORD OF MY CALLS HOWEVER HE MAY BE ABLE TO MAKE THE CALLS DISAPPEAR ON HIS END BUT I HAVE MY PHONE RECORDS WHICH BACK UP EVERYTHING I HAVE SAID. DON'T EVER BUY FROM HARR AND IF YOU THINK YOU ARE GETTING A GOOD DEAL, GET IT IN WRITTING AND DO NOT SIGN ANYTHING, I PROMISE YOU CAN GO TO ANOTHER DEALER AND GET A BETTER PRICE AND HARR HAS NO INTENSION OF HONORING THEIR ADVERTISED 48 HOUR MONEY BACK GUARENTEE NO QUESTIONS ASKED.

ebushard

Nov 4, 2012

My name is edward bushard i went to purchase a 2013 corolla on 10/18/12, the dealership advertises perfect pricing and a 48 hour money back guarentee no questions asked. on 10/19/12 i was told the car would not be ready till 10/22/12, on 10/19/12 i went to another dealer and found the same car for $5000 less over the course of the loan so i called harr to cancel the order, they did not get back to me until 2 days later and had already processed the loan application and were paid by toyota credit. when I spoke to mike gross the general manager he told me that he would not give the money back to toyota credit and that i now own 2 new cars he also stated that he would buy the car back as a used car. Keep in mind this whole time the car has been sitting on the dealers lot and i never took posession of the car. In the mean time i am getting bills from toyota credit for this loan on a car that i do not have. when i talked with toyota credit they said that harr needs to refund the money to them but i needed to work it out with harr and that in the mean time i was responsible for the loan.Harr is falsely advertising there perfect pricing that they are the lowest price and that there is no negotiation. I found a lower price at the first dealership i went to, they also advetise 48 hour money back guarentee no questions asked, yet they are not refunding the money to toyota credit on a car i never took possession of.

gsp

Aug 21, 2012

I don't know what all the complaining is is seems t0 revolve around particular staff. Also it seems that most complaints come beacuse they won't haggle price and if you researched it it they give you the bottom price vs competitive market and options. Who wants to sit there for 3 hours haggling and negotiating price you should know what you are willing to spend and then go see if there is something to fit your budget. If you can't get a loan or financing because your credit score sucks that's not anybody elses fault except yours. I has a great experience. Pick my car up this week. Have a great day!

fan of customer service

Jul 30, 2012

Sale was a pleasant experience, nice guys, Adrian was good throughout the process. The service department though needs a little work. They are, somewhat odd, and you will pretty much get a different answer from each person you speak with. I do not get a sense that my problem is an important problem. I put a value on service, and i just don't get the feeling that the service department understands how to deliver that kind of experience. The kind that instills confidence in a customer and prompts them to recommend them to their friends and family. For now I am going to not recommend them as the experience is not complete, but maybe down the line, they can improve the service department to something on par with the sales department.

Mimi Forbes

Jul 22, 2012

We came in to buy a new avalon. My husband had done internet research and were told by Laura that they had a 2012 avalon that just came in and it was scratched coming off the truck, thus bringing the price down significantly. We made an appointment to see this car two days later (on a weekend because going there required an hour's drive time.) Laura called on Friday to confirm the appointment and my husband again repeated the offer and confirmed again that this was the price. We got there and not only couldn't they "find" the car but instead tried to put us in a 2011 used avalon for the same price. We asked to see the team leader, Kevin Morais, who smiled and said it was an error on the website. He also lied and told us the internet director had called us to correct the misinformation, which was a blatant lie. I asked to speak to him directly. He was conveniently "not here today." I asked Kevin to call him at home I was so angry. I am in business also and if an important mistake was made such as this I would call my employee to deal with it. Not here at Harr Toyota. The tactic "Bait and switch" was alive and well here. We pointed that out to the team leader, whose skills might have qualified him as trash collector, told us it was not bait and switch if they made a mistake. There was no effort to help to mediate the situation or come up with other ideas to make the problem more palatable to us. After driving an hour and receiving such shabby treatment I will do all I can to blacken the reputation of Harr Toyota and point out what they really are, as others have pointed out, a bait and switch dealership with the skill level of ants.

CapitalK

Jul 17, 2012

So the bad stuff first: I contacted this dealership yesterday regarding a car I found on their website, and received a prompt email response from one of their salespeople titled "we still have that car". Stopped by the dealership about an hour later...only to find out from a different salesperson that they're going wholesale the car to another dealer, meaning that really, they NEVER "had that car". I would've walked out right away if I hadn't come across a couple of other cars I was interested in. I let the salesperson know about one of those other cars...so he proceeds to try to sell me a newer model year of the same car which, of course, is more expensive (and outside my established budget). So within 10 minutes of walking through the door, the dealership has managed to commit two of the biggest turn-offs possible for a prospective car buyer. Now, all that said, I dealt with a very professional salesperson (whose name I can't remember at the moment, sorry...) who at no point pressured me to make a purchase, and actually encouraged me to go home, shop around, see if I can get a better deal on that car (the newer model year one, which I actually did decide to test-drive), and then come back. Absolutely refreshing to see from a car salesman. And in fairness, while I may not be too happy about the issue with the other car, it's to the salesperson's credit that he was so honest and up-front about what happened, and why. Don't know if I'm gonna buy that car, but they redeemed themselves just enough that I wouldn't rule it out, and would consider shopping there in the future. FWIW, after my visit, I received another email from the first salesperson looking to schedule an appointment to come in and test-drive that first car that isn't for sale. And as I type this, the car's still listed for sale on their website and here on cars.com. So...yeah...they've gotta work on that...

dissapointed

May 13, 2012

After papers were signed and a pickup date was set, they didnt do what they agreed to do. They didnt make any effort to register the vehicle in time for us to pick it up. Another time was set and again they had an excuse why they didnt get it registered. Their sales person who was getting the commission was to lazy to do it himself. Perhaps he felt that that was beneath him to do such work. I would NOT recommend anyone deal with this company. There are enough car dealers around that you dont have to put up with this company.

Moparmeister

Apr 26, 2012

Harr has adopted a business model that should be applauded - and rewarded. I drove over 100 miles for a vehicle they listed online, because it was the vehicle I was looking for, with the equipment I wanted, and it was well priced, based on my research. Their pricing for BOTH what they were selling AND for what they offered for my trade (which less scrupulous dealers might have tried to use to "make up for" the lack of high selling prices) were terrific. I had done my research and knew what the going rate prices were, and didn't have any reservations about either end of the transaction. To top it off, the staff was friendly and courteous, and if I had to sum it up I'd say they made buying a car (including trading one in) about as painless as it could be. The only unfavorable comment I could make is that they (like ALL dealers) need to address the real-time nature of their online listings (as in, once a car has been sold, the listing needs to come off the internet IMMEDIATELY, so as to avoid customers feeling like they're being baited when they come to look at a car and find it's already been sold. I say this only because I noticed the car I bought didn't get removed from their online listing until after the actual delivery (today) as opposed to after the paperwork was signed (as in, nobody else could buy it). I would highly recommend this dealer and would drive the 100+ miles again if I find they have another car I want in the future.

iagreewithjamie

Apr 13, 2012

The folks at Harr Toyota have completely lost their customer focus... entirely... 100%. They have gutted their dealership, getting rid of those typical sales people and over-inflated prices. Their new model features "Perfect Pricing", which means they've already applied a discount for you, and will NOT negotiate anything. This new policy allows them to no longer retain commissioned-based sales people, but instead use lower paid, more ill-informed "sales" people that basically take you for a test drive then hand you off to the finance person. While I feel that the price I was offered was fair, there are a few points that ruined this for me: 1) Lack of knowledge from my sales person, 2)The arrogant "You're too stupid to negotiate" attitude from Ken the finance guy 3) The new "get 'em in, get 'em out" approach that demeans the customer experience.First, the "sales" person assigned to me knew NOTHING of the car (and I was buying a Rav4, one of their most popular selling cars). "Oh look... this is rare. This 2009 Sport Model has a spare tire!" she said. So I pointed out that EVERY sport model on their lot had a spare, and then asked what made the sport model different. Her response? "Oh, the sport model doesn't have the spare tire". While on this lot, never once could this person offer one explanation as to what made the sport model different. Later when I got home (after NOT buying the Rav 4), I looked it up online and learned about the differences in suspension, features, and subtle styling... but for a sales person to not know why one model costs more than the other, or what makes a Rav4 Sport a "sport" is just rediculous. It's her JOB to know. Second, the finance guy was totally arrogant. After going on a test drive, I was ready to buy. When the finance guy comes over, he doesn't introduce himself or thank me for coming by. Instead, he says "Before we begin, how grateful are you to Harr for implementing perfect pricing and allowing you to forgoe the negotiating process?" I was shocked by this outright conceited arrogant "You should be thanking me" approach. I responded by telling him that "grateful" isn't the right word, but "Skeptical" is more appropriate. I explained that when I make a large purchase, I like to be able to negotiate. I told him that I have a price of what I will pay for a car, and its his job to use my trade in, wiggle room in his pricing, and different finance options to put me in the car at my price. I expected an explanation of how perfect pricing works, or even him to pull up comparably priced Rav4's from other dealers to show that their model was marketable: instead, he lectured me about how I didn't know what I was talking about, that I would never find a Rav4 with those options at that price, and that I should be more thankful. Finally, he told me that other dealers pay a commission to their sales people because they know how to negotiate and (actual quote) "Eat people like you alive." I nicely informed Ken that I, too, know how to negotiate, which is why I was leaving Harr without a deal. Finally, I was really put off by the obvious change in strategy from Harr's management. They no longer want to win lifelong customers based on a customer-centric approach, trust, or loyalty. Their goal is to simply get you in and get you out. If you don't wanna buy a car at their price, who cares... someone else will. I found that from the moment I stepped on the lot, everything about their dealership seemed to be geared toward efficiency, not the car buying experience. I've never seen sales people so clueless about the cars they are selling, nor have I ever worked with finance people who have THE NERVE to treat me like they're doing me a favor. I went to Harr to give them my business, and they made me feel like a poor little stupid consumer that needed to be told what I wanted and how much I'd pay. At the end of the day, I left Harr frustrated and angry. Not only did I not buy from Harr, but I shunned buying a Toyota all together. Harr is perfect for people who know exactly what they want in a car and are afraid of getting ripped off in the negotiating process. However, if you aren't sure about what to buy and want to explore, don't go here - I found that the employees here really don't know anything about their cars, except that "It's a Toyota, so ofcourse its good". If you value negotiating and want to work with your dealership to find a way to get you in the car you want, do not go here - no matter how much you plead or beg, their assessment of everything from their sales price to your trade in is completely up to their own deduction, so you can either take that or go elsewhere.

jo ann

Apr 12, 2012

I liked the no hassle pricing...and the value of your car is the value it is not based on what you are purchasing ...Great Experience

rtzberthiaume

Apr 8, 2012

I really don't know why all car dealers can't be like Harr. Their approach is simple. They want to sell you a car at a fair price and take away all the haggling associated with a car purchase, so you drive away happy. We found Harr Toyota to be very low pressure and very easy to work with. Our salesperson, Dominic was a great guy. From the minute we walked into the dealership he was friendly and laid back. There was no "slick talk," only straight talk. All of the car prices are clearly marked on the vehicles, and there is no haggling, or "checking with the manager." We did a lot of online research before we went into Harr, and we new what we wanted and we found Harr to offer us a fair price. We actually bought 2 used Toyotas. Everything is explained up front, and we weren't hit with any surprises throughout the whole ordeal. Even the financing went smoothly. Jesse, the finance manager was very friendly and professional. She even stayed with us over an hour after the dealership closed, just to expedite the process.I would highly recommend visiting Harr. All of their prices are on their website, so you can do a lot of comparison shopping without even leaving home. Once you're at the dealership, you will find their approach to be a welcome change from all the stereotypes of the car-buying experience.

Chermick

Mar 21, 2012

After buying a new car for my wife, I started thinking about "evening the score" and did some research on a more luxurious vehicle to replace my 2007 Nissan TitanI did a lot of research online and was attracted to Toyota's Sequoia SUV due to its capabilities, resale value, safety, and option packages - I opted for the "Limited" package. Harr Toyota's website showed that they had exactly what I was looking for and their "perfect pricing" was attractive. Now, really how good was that price and would they try to "chisel" me on the other end (my trade?). I contacted at least a dozen dealerships online, via telephone, and in person and no one was able to touch Harr's price or what they offered me for my trade - NOT EVEN CLOSE! (not even Westboro Toyota, from whom we'd purchased my wife's new car just a couple of weeks before - their "discounted price" was $4,000 more than Harr's and they offered $3,500 less for my trade!) Each of the other dealerships I contacted told the same story! Research on the WWW confirmed that I was getting a good deal and a fair trade.I left a couple of messages for Internet Manager Will Briggs but we ended up playing telephone tag for a couple of days. I eventually decided to "take the plunge" and just stop by the dealership to look at the Sequoia. Will was able to shuffle his schedule, set up a test drive for us with no notice, and got Marty from Sales and Jay from Finance to stay more than an hour after closing to make the deal! I got a 2.24% interest rate through Toyota Financial Services based upon my good credit score. I'm thrilled with the vehicle, have been back to Harr to take care of some minor repairs, purchase some accessories, and to correct some paperwork. They've been great to deal with!One suggestion - I was able to do some research and found that Toyota's extended warranty plan was a better deal (in my mind) than the one offered through Warranty Solutions by Harr. It was easily corrected but I suggest giving the customer the opportunity to choose between the plans during the negotiation process please!

AmB1

Feb 10, 2012

Rude! Rude! Rude! I would never recommend this dealership to anyone! Janice was snappy with a terrible attitude who cannot admit when she made a mistake. Jose doesn't return calls and is unprofessional. I expected more from such a 'prestigious' dealership and will never return here again! They are incapable of reading a credit report properly, and relaying information in a timely manner. They also deduct from the value of your trade for a 'Cleaning' fee. Last time I checked that was a dealership requirement. Never ever again!

DMDME1

Jan 13, 2012

My wife and I went into Toyota trying to look at different vehicles. The first sales person, his title was product trainee, told us all the cars we were looking at were sold when in fact they weren't all sold. You had 11 in stock that we could have looked at. After talking to multiple people at the dealership they referred us over to loan express. Boy was that a huge mistake. I waited 3 weeks to get a monthly payment and they would not give me a payment. The payments they gave me were $100-$130 a week for a cheap car. Folks do not fall for a payment of that. Loan express does not operate in a professional manner nor can they get people approved for loans like they say they can. If you have credit as I do of 620 go to your credit union and get a loan from them and stay away from Loan express and any Harr dealerships. DONT BUY FROM HARR!!!!!

Sebastian

Dec 29, 2011

I had a very worst experience with this dealer. I did very clearly communicate the car and the option I was looking for and asked for the quote. Sales person provided me a Quote, which was very competetive compared to other quotes I got. I called up and confirmed the options and car am getting for the price minimum 7 times. I decided to sign the papers and buy the car. I called again and confirmed the price and options as I need to drive 60 miles to the delaer ship. Sales person invited me with an appointement time. When I reached the place, the sales person I am talking with, did not even show the courtesy to meet me or talk with. sales persons and manager available at the time informed me that it was mistake and they cant give it for that price. I asked them then Why you made me drive till Worcester. ONly thing that came out freom their mouth after they made me sit there for 40 minutes was "WE ARE SORRY". This was the most frustrated day of my life. I will never receommed this dealer to any one.

sgmatt

Dec 29, 2011

Brian and Jim are outstanding. My dad has trusted his Toyotas with them for years, and when I was shopping for my first Toyota (used), there was no question as to where I would take it for an assessment before purchase. Now I am on Toyota #2 (also used), and they continue to be excellent sources of guidance and advice. I wish I lived closer so I could bring my car to them for regular oil changes, but I will certainly make the trek out to Worcester for the bigger jobs.

nycgirlontv

Dec 28, 2011

Long story short, we agreed to buy a new Tundra and get $2000 off and 0% financing. We asked for confirmation of both offers several times during negotiations. We then put down a $1000 deposit to get the truck onto the lot. When we went to finalize the deal on Thursday, we were told we "misunderstood" things and could get EITHER $2000 off OR 0% financing. After 20 minutes of restating the details, Janiece admitted she made a mistake but the manager wouldn't honor our agreement with her. Our trust with Harr was broken so my husband talked alone for a minute. Jose then came back and told us to think it over and call him by Monday and if we decided not to buy the truck, he would refund our credit card. We called him Friday night to tell him we decided not to buy the truck but had to leave a voicemail. We called again Saturday but Jose told us he couldn't process a refund on Saturday and that he'd call us Tuesday. We called again Tuesday afternoon since he hadn't, and we were told Tuesday is his day off. We've called several times today and he never answers his phone and never calls us back. We were just transferred 4 times in one phone call to 4 people, none of whom would help us. And like in another review, one guy just said they couldn't process refunds over the phone, to which my husband responded, "But you can TAKE a deposit over the phone?!" Jose said he would process it over the phone, but he's avoiding us and we're getting the runaround. This truck was going to be the 3rd car my family has purchased at Harr, but we will NEVER go there again - at least not once we get our money back. Harr has changed and is horrible now. We ended up buying a truck at Falmouth Toyota! They are incredible there!!!!

sergey_lokot

Dec 5, 2011

Hi,I and my wife have bought new Toyota Corolla in HARR Toyota dealership in Worcester about 2 month ago. We had no any credit history (just come to US) and I was really need the car to get to my job as soon as possible. Price was ok, but financing - 21%.So we wanted to minimize financing. But our manager Joze Cruse included "Car Care" option and did not ask us do we want it, and did not inform us that he did it, and did not say us what is it. It costs $500 then you buy new car. On the next day then we found unknown point in our contract, we come back and find out what is it. We decided that we do not need it and come back again on the next day to drop this option and get $500 back. But Jose said that he can not just give this money he only able to put it to our account in Toyota Financing and decrease our dept. Two month was gone, but the money did not come. He almost never get his phone and never call me back after voice mail. We have come to Toyota HARR several times during last months and each time Jose promised that the money will be soon (during the week, for example) - and just did not get his promises - we still did not get it. More then this we pay fee for this (not much for 2 month - about $15 - $20) and we pay for oil to get there (maybe the same - $20 in total) But the time that I have spend for this costs more. I like the car that I bought there, but this situation (than I can not get my money during 2 month) makes me unhappy.Sincere, Sergey.

JBorbone

Nov 12, 2011

Kara was extremely knowledgable and friendly. She helped us get exactly what WE wanted; not what a dealership needed to sell. Jay made the paperwork painless. We has a great experience.

Emily A

Nov 3, 2011

I have been to 6 dealers in the past week. Harr was a totally different experience. The man at the front desk, Addison, explained that the salesmen rotate through customers and he called one down to talk to me. We waited a bit and Addison got me a coffee and asked what I was looking for. I explained I'd been to several dealers, had already driven a Corolla, was interested in driving a second one after seeing Harr's prices, which were much better than the other dealers. Something I said clicked with Addison and he changed my salesman, as the first one hadn't been able to get over to us yet. I ended up with Derek Houde, who was just awesome to work with. He's laid back and personable. He explained that Harr does one price, which is displayed prominently on their website, and they don't haggle, because they don't understand why you have to haggle over cars when you don't haggle over practically anything else you buy. He got me keys to the car I thought I was interested in and I mentioned in passing that I really needed to get my husband down to drive one. Derek had me go pick him up, since my husband was in Worcester at the time. Harr gave me a more than fair price on my trade in, which was an excellent car, but it was old and needed more work than I wanted to deal with. Harr is currently offering free remote starters (I can't tell you how much this increased the value of the car for me), and Toyota's free maintenance for up to 4 years depending on the warranty is just awesome. They will also wash and vacuum your car whenever for free. All of that, plus their published, below sticker price, plus Derek's personable and low-key approach put me over the edge and I ended up with a lovely new red Corolla. It was such a positive experience (Jessie in the finance department is fabulous, too), that my husband is right now seriously considering the new Camry. This place is just plain nice and if you're really looking for a car, then I don't think you can go wrong here. At least not from what I've seen.

sbuk

Oct 23, 2011

Was recommended harr by my partners pairents who several years ago had a good experience. To my horror this was not the case.Was treated like absolute garbage by the dealership. They seem to base how you will be treated by your intended dollar amount purchase. Unless your buying a new car your not important. I was relatively new to the country and had not yet established a credit file. Asked to see a car which would suit out needs and would be fiancable. The dealership wasted our time and theirs by showing us a brand new car. After raising this issue we where proceeded to be shown a variety of cars which did not meet our needs.During the whole process our questions where not answered because the sales team where assisting more valuable customers.We where shown a car that we liked and asked to put a 250$ deposit down to hold it while our credit was run. It took several days to get this returned after we found the car in question was not eligible for financing due to being end of line. We where given a hardtime getting this sum back.We where then shown a car which we where assured was our only option and aggressively sold it at a horrendous rate. We had to make a massive deposit most of our savings. We decided after consultation to cancel the purchase and seek a refund.The dealer took three weeks to refund our deposit. It became impossible to contact the dealer as they refused to take our calls. Finally we drove one hour and a half to their offices to seek our refund after being told they needed us to be present. Upon arrival we where told that this was not the case and they could have done it over the phone. This meant that we where without our money for three weeks for no reason.Upon asking for the manager they ran away to their office and hid.In summary unless you have perfect credit and want to purchase something brand new dont expect good treatment. Lets just say Im now a very happy owner of a honda and that dealership where so helpful and respectful.

annzelesky

Oct 5, 2011

Derek Houde immediatey approached me when we arrived in the parking lot to look at new cars. His demeanor was friendly but not pushy. He was knowledgable and bent over backwards for us. Even though I live in Worcester, I have purchased my last three Camrys at other dealerships in the state because of the negative treatment received from the salesmen at Harr (the last car being a 2002 Camry). My favorable treatment from Derek continued when I picked the 2011 Camry up yesterday. The car was ready and Derek spent a long time teaching me how to use all the gadgets in the car, from the navigation system to the radio and everything in between. He was patient and thorough. He also introduced me to one of the service managers which was iomportant to me since I will be having the car serviced at Harr. I am an administrator at Holy Cross College and I am often asked where to buy a car. If this service continues to be excellent, I will not hesitate to refer buyers to Harr. I never would have done this in the past.Thank youAnn Zelesky

curly4495

Aug 17, 2011

GREAT JOB VERY HELP FULL GAVE CELL NUMBER AND TOLD ME TO CALL HIM ON HIS DAY OFF NEW HIS STUFF A BOUT THE TRUCK I BOUT

gradyc11

Aug 16, 2011

i dealt with andrew dunn for sales who was very friendly and helpful, dealing with jay grey in the finance department was great because i have never bought a car and he explained to me everything i needed to know and was a pleasure to deal with. i will certainly recommend friends and family to go to harr and deal with andrew and jay.

BUTTSBRE

Aug 10, 2011

Laura sold us a 2011 Toyota Tacoma. She was very personable, friendly and easy to do business with. She also talked to us about other cars because we may buy one in the next 6 to 12 months. We are interested in a Scion or Corolla.

rgaitane

Aug 3, 2011

I was accomodated very quickly to rectify my need for a new vehicle when I had an accident with my old Corolla in June. The dealer went to the extra mile to get the deal done by staying late on a Friday night when there was a miscommunication with my insurance company.

tstlouis

Aug 1, 2011

Our experience with this dealership was an absolutely wonderful experience. We will be recommending this dealership to everyone we know. The staff was professional, friendly and expeditious. We will definitely be back...without a doubt. Thank you Jay and Stan at Harr Toyota for making our car buying experience an enjoyable one.

dross08

Jul 28, 2011

Jay (finance) was very helpful to me when I was searching for my first car. he made sure that i was comfortable with my choice of car and when it came to the car payments he made it affordable for me to make car payments.

Burke2

Jul 25, 2011

Harr Toyota by far is the WORST dealership for customer service. Their professionalism is non existant as they let customers sit for hours to attempt to make what they feel is a great deal. In my 5 hrs I wasted waiting to make a deal, I overheard the salesmen laughing at several of the customers that were there that day regarding trades and financing. That is unacceptable behavior on anyone's part. I dealt with Domonic who is friendly if you settle at a deal he thinks is good but as soon as you challenge him he becomes extremely rude. Branco in financing speaks little English and tries to pad the sale behind the scene with extended warantees but makes it sound as if he's giving it to you for free. Nothing is free in life, Branco. They also figure the initial monthly payment at 8%. I was approved for 6% however they never changed my payment to reflect the 6%. This dealership can't be trusted and lost the opportunity to sell 2 vehicles. I should have gone to Herb Chambers initially where I got an outstanding deal and excellent customer service.

Jeremy1983

Jul 5, 2011

This place is filled with liars cheats and frauds. They will fast talk you into things you don't need and don't want. Especially if you have bad credit....DON"T finance a car here unless you want to pay for it twice. They will throw paper work in front of you hoping your not smart enough to notice all the hidden fees they throw in. They are you best friend until you sign the paperwork and then you are only a bother who is given false hope and lies. The staff may seem friendly at first but TRUST ME....THEY HATE YOU! DONT SIGN ANYTHING HERE UNLESS YOU ARE 100 percent sure what you are getting into. The managers here lie more than the sale people. It is a miracle Toyota corporate doesn't pull their license. Do yourself a favor and go elsewhere.

John Force

Jun 24, 2011

Did my price shopping on Edmunds and Consumer Reports. Bought a 2011 Sienna LE. Their price without haggling was less than edmunds TMV and consumer reports "negotiate up from" price. All their cars have a sell for price on them that is very competitive.I also got prices from four other dealers via email. I made it clear they were competitively bidding and had one shot at it. Harr beat them all.I'm not suggesting to just go and lay down your cash without research. Do your research and then compare to Harr. The experience was low pressure, friendly and efficient.Warning.....All dealers will try to sell you extras at the time you are about to sign the paperwork. Extended warranties, simonize etc. Don't buy them. If you choose a extended warranty or accessory only buy it if it is a factory product. The reality is you cant buy extended warranties through a manufacturer. They are always some other warranty company and they are not worth it. Resist the temptation, do not give in.Also prepare yourself to pay a "advertising fee". Every dealer will get you for $300 or so in dealer advertising fee. They also get you for a document fee, about $150.Ask about these fees when you get the price. Then ask for a complete written outline of the "amount financed with tax and all fees" before agreeing to any deal.Make sure you understand everything and ask lots of questions.Don't drive into the dealer with your "trade" Cut a deal first, get it in writing. Lie if you have to about the existence of your trade. After you have a deal consider offering your trade. Know what your trade is worth. Do your internet pricing. Write it down, have your notes with you. Stick to your guns. Car salesman are slick and move faster than you can interpret.Remember, your trade is something the dealer can make a lot of money on. They usually make more on your trade than the new car you are buying. Presenting a trade at the time you negotiate a deal confuses the process and will never work in your favor. Also, never trade in a car you are still making payments on. Finish paying for it first.

JChaves

Jun 21, 2011

I got a great deal with no pressure. This is the second truck I have purchased from Harr. I recommend this Dealer to anyone looking for a great truck or car.

angelarous

Apr 11, 2011

Car shopping is never a fun experience, but Harr was by far been the most unpleasant to deal with. There are a number of frustrations I have with Harr, none of which the general manager cared to address other than to defend the bait and switch tactics of the dealership. My car shopping began when the service department installed a recalled water pump on my 2006 Prius incorrectly, which sent me in for a scare when all the hybrid system warning lights turned on. Their marketing ploy on new car sales was successful in getting me in the door, but when advertising a price of 1% over invoice to employees of a local workplace and the sales staff is unwilling to show the invoice to the customer, it only raises red flags. I'm sure I haven't been the first customer to ever ask for an invoice based on that advertised discount. After Nate's failed attempt at high pressure sales and continued communication via email with Luis, Derek arranged for me to return later that week to work on a better price for my trade. I received another email before my return to Harr that they were "no longer able to honor prices discussed because of the crisis in Japan. But they would be happy to sell me the vehicle at MSRP." Are you kidding?!Bottom line.. there is no disclaimer on the 1% over invoice advertised discount. So even if the price being discussed was lower, that 1% over invoice price should still have been honored. That wasn't the case.They can keep their Prius and play games with someone else. Very unprofessional and dishonest!

LindseyNC

Apr 6, 2011

THEY HELPED ME FIND THE CAR RIGHT CAR FOR ME AND IN PRICE RANGE. ALSO HELPED ALOT ON TRADE AND FINANCING... COULDNT HAVE ASKED FOR BETTER EXPERIENCE. WILL ONLY BUY MY FUTURE CARS FROM THIS DEALERSHIP. THIS WAS MY 2ND PURCHASE AND BOTH TIMES WERE THE BEST!!!

Sbennett1227

Apr 3, 2011

I recently purchased a certified preowned Camry. I cannot say enough about both Richie Thomas and Anthony Badger. Phenomenal no hassle service with a smile. No gimmicks with these guys, they are NOT your average car salesmen. I will be recommending Harr Toyota to everyone I know. Definitely worth them drive! Thank you for a smooth and stress free purchase of a beautiful, honestly priced, quality preowned Toyota. You guys rock! :)

ChrisCorm

Apr 2, 2011

I went to Harr Toyota knowing their great service and fair service. I worked with Richard Thomas and he went through numerous vehicles with me finding exactly what was in my price range while getting me the best deal possible. I ended up buying a 2011 Rav4 and I absolutely love it. I was a NH resident buying in MA and had a number of extra steps I had to complete in order to have my car ready to drive on the road. Rich worked with me through every step and accommodated me when I had time to do so. Outstanding customer service, great deals, and a great vehicle. What more could you ask for in a dealer? I plan on bringing my aunt there to get a car as well. Highly recommended.

drabin

Apr 2, 2011

After getting the 'hard sale' at a Boston-area dealer, I had a great experience here. They explained and broke down the costs of various accessories so it was clear what made sense. The entire sale experience with Dominic was focused on service, not driving a sale, which was actually a much more effective sales technique. Highly recommended, and would definitely go back.

jlroses

Mar 31, 2011

I went in with my husband to purchase a used vehicle. The vehicle was for me. I did the test drive. I was the person applying for financing. I was the person who knew what I was willing to pay for the vehicle and what my trade in was worth. I was disappointment when many of the questions were directed towards my husband instead of me. I was frustrated that I was seen as the second person in the deal, not the person making the deal.My experience from there did not improve. I purchased the vehicle on a Sunday. Banks are closed, registry is closed and so are insurance companies. I understand this. I do not live close to the dealer. To make a trip back to get the registration and other paper work once everything was set would be a two commute. To eliminate me having to travel back I was told the papers would be sent overnight to me first thing Monday night after everything is done. I called my bank and insurance company on Thursday to see if everything was set. When they said yes, I called Harr to find out all my paper work was still with them, they hadn't sent it out yet. You have 7 DAYS to get a vehicle inspected after purchase. It will be Saturday by the time I get the papers, if I'm lucky. This means I won't get an inspection till Monday. Let's keep going on with the not so positive experience. When negotiating the price I was not able to get them to give me exactly what I wanted for my trade in. I decide to compromise for we agreed on the amount they would send the bank to pay-off my trade in. The amount we agreed upon and the amount they sent were not the same. What would have been little money coming back to me from the pay-off turned out to be nothing leaving me with not getting what I expected.

marinbel7

Mar 17, 2011

I have got a great service there.Everybody was frendly to me. I want to thank sales person Paul Donahue for his proffessionalism and kindness. That day I was buying a car there where renovation there ,but I felt comfortable. I woulddefinatly reccomend this dealership to other people.

trunstrom

Mar 15, 2011

This was an occasion where great service came from a salesman who went above and beyond. The evening of January 14, 2011 found my wife and her 2005 Toyota Prius stranded in a nearby, very cold Home Depot parking lot unable to start the car. It was 6 pm, I was incapacitated and the Harr service Dept. was closed. My call into the Harr Toyota sales Dept. was taken by Derek Houde, Sales Manager that evening. Derek was kind enough to jump in his own car, drive over and help my wife get the car started. He then called me on his cell phone to let me know that all was well. The world would be a much better place if there were more Derek Houdes around.

jobass24us

Mar 11, 2011

My husband and I visited Harr but we went to the loan express that is connected with them. Basically they give auto loans to those with credit problems. We had some issues about 2 years ago that affected our credit and although it was slowly inching back up we still did not have stellar credit, or so we thought.Anyway we went there and right of the bat we felt as though these people were treating us as lesser humans because we had bad credit. Anyway we went into their little trailer and sat down and talked about what we were looking for. The car they showed us was not what we wanted. Fortunately we saw a nice camry right next to what they were trying to sell us. That seemed to fit our needs. Family size and only had 16k miles on it. The price they had on it was a little over 16k. So we asked if we could test drive it but for some reason they could not find the keys. So they offered us a test drive in another camry. We took the car out and we liked how it drove. This particular vehicle had more miles on it then the other but we still wanted to test drive the car we would think of buying.After the test drive they sat us down and pretty much wanted us to buy the car under the assumption that it would drive the same if not better then the one we drove. Im sorry but if we are going to sign up for a 16k loan we do not want to make any assumptions. So the sales guy went to see his manager and they worked up some numbers and came back to us with this crazy offer. No money off the car, I mean none, and to boot they wanted a 12% interest rate for 6 years. We said no! So the manager said what do we have to do to make this work and get you to buy this car? My husband and I thought, well a test drive in the car would be a great start but your numbers just do not work. Needless to say I just dint feel right so I walked out. They continued to talk to my husband and he came out to tell me they are going to call a favor in to the bank and they can get 2k knocked off and lower our rate. I told my husband at this point if they offered the car for 1k I still would not buy it. So we left. The next day Pat called us and asked if we still wanted the car. I told him my husband was at work and that we would think about going back and that we would call him.Tuesday I called him back and told him we would like to go in and take the car on a test drive. Mind you we were willing to go back because we felt our credit was tarnish so we were forced to work with this type of dealership. So we get there and they see us and make no attempt to greet us. So we said hi Pat we are here for that car and he says oh yeah, that car is out right now on a test drive. So we wait for the people who supposedly have the car to come back. Ten minutes later he says, yeah they are back and they are sitting down to talk about it. So we wait another 10 minutes and Pat comes back and tells us the deal looks like is going through but they have other cars with higher mileage they can get us in. At this point Im looking at my husband thinking, if he knew we were comming why dint he set the car aside for us? It felt as though it was all contrived. Needless to say we left.On our way home we stopped by another dealership, Bertera Chevy, and we saw a nice '09 Volvo S40 with only 15k miles on it. We took it for a test drive and loved it. We felt like we really wanted this car but that we could not afford it because we more then likely would have a huge rate. They took our application, worked the numbers and came back with a 7% rate. We were like, what? They showed us our Fico and it was a 718. Which is not Great but its not bad either. They also gave us the 5 start treatment. They got us coffee and they were extremely friendly.In the end we feel that Loan Express banks on its customers feeling they have a bad score and they hose you on it!! My advice, stay away from them, do your homework and do not ever underestimate yourself. There are more places out there that are reputable and honest and willing to work with you no matter what.

JCBenoit

Mar 5, 2011

I was looking for a car on my birthday. Carlos our dealer was wonderful, before he even knew it was my birthday. He was very thorough, competent, and pleasant. My husband will be looking for a car soon and we will likely go back to the same dealer. Wonderful experience; best experience I have ever had purchasing a car~!

mdpriority

Mar 4, 2011

I went into Harr Toyota to discuss the possiblty of leasing a RAV4. I received an e-mail from Mica at Harr immediately after inquiring. When we arrived at the dealership, Mica was available right away to sit with us. We test drove the RAV4, even though I knew I that was the vehicle I wanted. Negotiations for the leased vehicle went smoothly and everyone involved were extremely helpful and friendly, including Mica. I can't praise her enough for her services. All in all, my experience with Harr was extremely pleasant and no worries about the financing. I would gladly recommend any of my family or friends to Harr Toyota and hope that they had the experience that I had.

Tiffany Rose

Feb 27, 2011

Renel was unknowledgable and mislead me regaurding the apr. Unable to answer questions on replacement parts and seemed unwilling to find out. I picked up the car and had an empty gas tank. When I was finally able talk to a manager, after many attempts with no response, keith told me it is customary to only put 10$ worth of gas in a used car while sounding annoyed. Really Kieth, only 10$ in a $19,000 car. Every respectable dealership fills the tank. Shame on me for buying a car here. Clearly these people don't care about customer service. Save yourself the grief and shop elsewhere.

dscales

Dec 21, 2010

Harr Toyota was one of 7 dealers we went to after an extensive internet search. We live at the very end of Cape Cod and Harr Toyota was the furthest dealer from us(just about a 3 hour drive). When we got there Brian our salesman was friendly and professional. We checked the vehicle that we were interested in. It was what we were looking for, but there were several we wanted to check out. When we said we wanted to check out the other vehicles on our list, Brian seemed to respect that and gave us the info we were looking for. We spent the rest of the day and the next morning looking at other vehicles. We followed up with Brian on information regarding our trade. We had narrowed down to 2 vehicles and would have purchased either one. Brian worked out a deal with us over the phone. There was not bull... everything was straight forward. We actually expected to get the "used car run around" when we got up to the dealership. There was none. Everything was as discussed. We haggled a little on the trade, but feel everything worked our very fair. We were still expecting some hitch when we went to the finance office... but Yesenia went over over the financing which was as discussed and offered some add on options. She went over each add on and how it would benefit us and how it would effect our loan payment, but there was absolutely no hard sell. Everything was straight forward and reasonable.My only complaints are that there was no coffee offered and the candy in the vending machine was stale. :)I do regret that we were suspicious through out the whole process. We didn't need to be. We didn't expect "fair and square" from a used vehicle purchase, but that is what we got. We will recommend Harr Toyota and Brian Dat Le to everyone we know. It was well worth the drive in the snow. Oh and we love our FJ Cruiser!

fjlizardo

Dec 15, 2010

Personalized, professional and excellent service provided. Paul Donahue was at the top of all our concerns and questions during the whole transaction.I visited 2 or 3 Toyota dealers before stopping at Harr Toyota. Honestly, I just went to Harr Toyota to get a quote, but they did such a nice job that I could not refuse the offer they made to me.Excellent job.

jameszhang

Dec 14, 2010

Our previous car was destroyed in an accident. It was frustrated to find a replacement car in a very shot period of time. It was a wonderful experience to work with the salesperson at Harr Toyota, especially, Brian Le and Michael, the sales manager. They took care of customer's need nicely and introduced a good option package, not just to push for sale. The sales deal, paper work and registration were done quickly and smoothly. We appreciate Brian's professional work.

nsole

Nov 23, 2010

A very unlike car-buying experience. I recently purchased a 2011 Highlander here. The sale's guy- Dominic- was very nice to deal with. He knew the truck inside-out and never pressured me into buying anything I didnt want (I wanted a 2011 Limited with JBL but no Nav- kinda hard to find). Another dealer had initially promised me to get this specific truck only to keep calling me back and pressure me into changing my spec (probably to sell something from his lot). On the other hand, Dominic and Derek (his manager) both gave me their best offer and never deviated from it. They went to great length in getting me the truck and that too in a timely manner. I'll definitely recommend working with Harr in general and Dominic in particular.

blessingtonm

Nov 17, 2010

Branko was very friendly and professional. Through the entire experience he was not at all pushy, but willing to work with us based on our financial abilities. No gimmicks, no pushing, just a good sale. I would recommend this salesperson to anyone.

jmlovely

Nov 10, 2010

I will never buy or reccomend anyone to buy from these thieves (Brian Lindsey). They tell you to lie to banks. They forge papers. They do not do as they are asked to do. I tried speaking to there manager Richard Thomas) he made belive he was trying to help, but disregarded everything you requested him to do. I am so amazed how these people who are so called honest be the sneakist people I have met....

losoph59

Oct 16, 2010

Everyone I dealt with at Harr was very friendly and not "pushy" to buy a car right "now". I made several visits to the showroom to look at different cars and options. When I did decide to buy, everything went smoothly and everything was explained to my satisfaction. I wanted a specific color and Brian located the car right away. Since I added a few options, he kept me informed of the progress by e-mail so I always knew what was happening with my car.

tiredofbeingrobbed

Oct 3, 2010

On September 26, my elderly father Dan Stone purchase a 2008 Scion xR , standard shift, 41k miles for $15,500. (Right off the bat they screwed him), and I want to mention that the condition of the paint is horrible with scratches all over the place. I warned him to not go by himself to purchase this vehicle but he did not listen. My father traded in his 2003 Ford pick up truck for a trade value of $4,000, making the Scion price $11,500. Because of his bad credit he was forced to pay 14.9 interest rate. Harr Toyota informed my father that he had to purchase an extended warrary for $2050 because of his poor credit rating and that if he did not, his interest rate would be much higher. Can someone please tell me how an $11,500 loan can end up totaling $25,400 over a 6 year period? His monthly payment for 6 years is $350.00. I am blown away by this deal and am so ashamed that Harr can take advantage of the elderly. My father is 78 years of age, his health is declining and his mind not so good. These people took advantage of an old man and should be ashamed of themselves. How you people can do this to the uneducated, unsuspecting customers on a daily basis will always amaze me.

cnoonan

Sep 19, 2010

The process of buying my truck was comfortable and smooth. Our salesman knew the details of the cars themselves and the paperwork and side issues that are part of the process and thus did not waste time. Rather than attempting to talk me into a truck on the lot, the salesmen had the truck with the options I wanted delivered to Harr. The sale did not take long and was completed without difficulty.

JBibeau

Aug 11, 2010

One of the best experiences I've had in a long time. I was greeted by Joe Del'Ollio timely and professionally when I was looking for a new vehicle a few weeks ago. When I was working with Joe, he gave me his full attention. I never felt rushed, and he was not "pushy" like alot of sales folks I've met the past few months. I gave him the numbers I was working with and although my payment went over my budget by $50.00 a month once I purchased the vehicle locator and maintenence plan, it was well worth it. I have the vehicle that I wanted and then some. Once I made the deal, I met with the Sales Manager,Sarkis Shamshoyan and Busines Manager, Branko Kovacevich. Both gentlemen were equally very pleasant, professional, and gave me their undivided attention. Go over and see my new friend Joe Del'Ollio at Harr Toyota in the sales department. You'll be glad you did. Tell him that the girl with the "twin to his Toyota Camry" sent you...Signed, ~JB ~ Happy in my 2011 Camry

Charfusse1

Aug 9, 2010

I would definitely refer a friend or anyone else to buy a car at Harr Toyota! I would also advise anyone, if they go to ask for Nathan Murphy. He was the coolest, kindest, salesman I think I have ever met. I purchased a 2007 Chevy Impala and I am so grateful for all of the help that I received. Thank you Nathan for all of your help and continue to be the great person that you have proven yourself to be. I would buy a car from you all over again if I had to. You are an awesome salesman!

Pinktink17

Jul 11, 2010

I bought my car back on April 24, 2010. It is not July 11, 2010 and my contract is stil not corrected. The financial rep that I worked with screwed up my contract. It was supposed to be for 12,999. It was orignally 18,000 the sales man gave me 2,000 off and 3,000 for my truck. The finacial rep put my contract in for 18,000 still. Since they I have re done my contract but they are screwing me around on entering it in. Come to find out it is taking this long because they have no sent a check into the office that enters in contracts. I had to go through Corporate to get any where on what is taking so long. Other the Keith Lincoln the employess there are rude and refused to help me. Even the manager! They would only say sorry cant help, contact Keith. Horrible experience and I will never go back there again or recommend anyone!!! Horrible way to do buisness and I still dont have my contract straightend out. They are scamers.

Fenigsoh

Jul 6, 2010

Though I didn't plan on purchasing a car on my initail visit to the dealership. I ended up buying a Toyota Carolla the same day, and was very glad I did so. I felt that I was given a reasonable return on my trade-in and a fair price on the purchase. Salesman Paul Donahue waw especially courteous, knowledgeble, and helpful. He was never obsequious, and I never felt hustled or pressured. Paul answered all my questions fully and honestly. Paul is clearly a gentleman who loves his work, enjoys people, and inspires confidence.I was also treated most courteously by the Sales Manager, Saarkis Shamshoyan, and Frank in accounting.I would certainly recommend the Harr dealership in general and Paul Donahue, in particular, to anyone seeking to purchase a car.

mcampb3

Jun 26, 2010

Jay(Jang)really knew his stuff. I needed a car and didn't want to spend too much. I wasn't committed to any one vehicle and was looking for a short term deal. I am a low mileage driver and after looking over the inventory we agreed on a great Lease deal on a great car, a 2010 Corrola 'S'. After a minute bump in the transaction Keith(Finance) stepped in and did the Right Thing. I could have gone elsewhere and received about the same deal, but it felt right to give Harr the sale after all the effort they put into the sale. They really went above and beyond. Where else can you get a new car for less than $40 a week?

katiemjs

Jun 7, 2010

Very good service. Dealer went out of his way to help me get what I wanted. I would highly recommend this dealership to friends and family.

bunkobabe22

Jun 5, 2010

Both gentlemen worked hard to get me the best deal for the vehicle that I wanted. They communicated to me as promised, and then some. The sales representative even did a thank you follow up call and I have received multiple emails of thanks from different levels within the dealership. So far, so good. We will be back.

leannegos

Jun 4, 2010

I would recommend the AUto Loan Express which is part of Harr Auto. I was thrilled with the service I received from BRian Lindsey. I also spoke with Brandy brielfy and she was a pleasure. I unfortuntaltey had to deal with Dolores one of the receptionists 2x. The 1st we went with our salesman to make a deposit, she not only huffed at him which was rude but she huffed and rolled her eyes at us while giving our deposit.I then had to go back and complete our down payment, again having the "pleausre" of working with Dolores, when I adv her what I was there to do she again HUFFED at me as if Im keeping her from stuffing bills into envelopes, rolls her eyes and bluntly says"well why dont you take a seat its going to take me awhile", then shoo's me away from her desk like Im nothing more than a speck of desk that landed there.RUDE!! RUDE!! Rude!!! The worst customer service. Had I not been so completely satisfied with Brian, and not had to deal directly with her I would have looked elsewhere.

renaud1955

May 21, 2010

My main reason for going to Harr was for financial reasons. I dealt with David Levasseur and was extremely pleased. He went above and beyond to find my vehicle. He also worked diligently to secure the loan and get the best rate possible for me. I would definitely recommend both Harr and David to everyone.

kathy1949

May 19, 2010

Comfortable with our buying experience. Able to drive car and have a demonstration of the vehicles' workings. The dealership honored our 'Toyota Assisance Option letter' that we received prior to going to the dealership. The financial representative was helpful and knowledgeable. We were able to choose an agreemant that met our needs.Thank You, Charles Steenbruggen

kems006

May 19, 2010

I really am glad that I went to HARR.. the salesman I worked with was awesome! He wasnt just a bullshitter trying to do whatever he could to sell a car.. he was positive ofcourse like any should be..but he got right to the facts and told us the info we were looking for right away. He was a very friendly guy and easy to work with. My family bought 3 cars in one day! Im sure that doesnt happen often ! Thank you

nsblowe

May 19, 2010

I had an emergency repair with my old car, and the repair expenses were not the worth of the car. So my mother suggested Harr since she bought her 2007 Camry there and had a good experience.She called ahead of time and spoke to Paul, so he was available as soon as I walked in the door. From the moment we walked in, he greeted us with courtesy and a smile, he got along well with my mother and stepfather and ended up sitting with us for about an hour after the dealership closed to discuss my options.I had a test drive on Friday night and drove off the lot by Tuesday. He gave us his personal cell phone number while I got together the money for the down payment,and said we could call him over the weekend. He checked in with me constantly to make sure I understood what I needed to get the new car.The day I went in to pick up my car, he was so warm, and so patient, he explained everything so well, and I just felt like I was a VIP customer. He was excited with me that this was my first new car purchase, I didn't feel like a sale, I felt like a person, and we talked about family and careers while getting business done. He explained how much he enjoyed his career, which comes across when he works with his customers.He has made it clear that anything I ever need, ever have questions about, I have his cell phone number and I call him, he personally wants to ensure his customers are taken care off. As a person who has work experience in the customer service field, if this isn't exceptional customer service, I don't know what is.

dandm

May 18, 2010

We were looking to lease a new Rav4 and had spoken to another dealer were certain we were going to lease from them. However we wanted to shop around and make sure we were getting a good deal so we stopped at Harr Toyota. Brian Le was great - not pushy, very accommodating, etc. Mike gave us a very fair trade in value on our car and was asking if we would purchase that day if .... We told them we were hungry and needed to leave and have lunch to think it over, but that we would call back later or the next day. We have had experiences with other car salesman - that as soon as you leave, they start calling with better deals, etc. My husband told them not to call us and they didn't. After eating lunch and after speaking to the first dealership - only to find they could not match the price of Harr, we called back Brian - verified the price and details (that they could gt it in the color we wanted) - and went back and made a deposit. Two days later they called us that the car was in. We went back did all the paperwork with Jessie and the next day the car was ours. Great experience - we will definitely work with Brian again to purchase a future Toyota.

mlavoie

Apr 29, 2010

good experience purchasing the car. Hassle free and prompt delivery. Not the best price out there but they preached hassle free, good service. But the after-the-sale telkemarketing and spam emails received is out of control - this is after i was explicitly told I was removed from their marketing campaign database.

Bicyclist4speed

Mar 30, 2010

Purchased 6 brand new cars at different dealerships in my life time. He was the friendliest salesman of all. I also had a few small requests for my vehicle and he remembered them all. I thought for sure at least one would have been forgotton. For example a very small smudge to clean on the visor mirror before I picked up my vehicle. I am real picky and my truck was delivered on que. I was treated very well. I have zero complaints about Harr. I traded a Tacomoa for another 2010 Tacoma.

bruinsrme

Mar 29, 2010

This was my second Harrible experieince.The first was when we bought the Corolla.Agreed price was $16k and change with a $5k trade and 0% for 36 monthsThe went to the tower and the salesman came back with the great deal line.$469 for 48 months.We got up and left. We were chased down and pleaded with not to leave and that he would fix it. He did but after 3.5 hours Recently I went to look at Tacomas. I was shown the Venza and Highlander. Never saw the Tacoma. Wasted nearly 1.5 hours. The Sales people kept on calling me my wifes name. The sales manager isn't listed on their site any more. if I do desice on a Tacoma it will not be from Harr.

rfwright99

Mar 27, 2010

Chris Allen responded by email with prices on specific car; everything was as stated; including the value on the trade-in. Chris and Will Granata helped my wife understand the features of the car and answered questions patiently. The great price on the vehicle was not just because it was an unwanted leftover; it was a highly desirable car and yet they offered outstanding discounts compared to other dealers.

Donna B

Mar 25, 2010

I just purchased a 2010 Toyota Rav 4 at Harr Toyota. I started my search on line looking and checking out prices. Kevin Morais , the internet sales manager, contacted me. We set up a time for me to come in, look, test drive a vehicle, while the car i was trading was being evaluated. Kevin was wonderful. He is extremely knowledgeable about the vehicles, very professional, considerate & kind. The whole experience went so smoothly. I feel I got the exactly I wanted and the right price too. I would definitely recommend anyone to go to Harr Toyota if they are seeking to purchase a vehicle, and I would definitely work with Kevin again when needing to purchase another vehicle, in the future.

equirida

Mar 24, 2010

I just bought a 2010 Tundra 4x4 from Harr Toyota in Worcester Ma. By experience was beyond pleasant every step of the way. From the time I walked into the door until the day I drove my new truck out, my sales person (Dom) was there for my every need. He was honest and approachable and got me beyond the best deal. He was available at all times for my questions and concerns and did everything he could to make sure I received excellent attention and the best customer service. He always stayed patient and helpful, even when I know I was an over bearing customer. He explained every option possible in my truck which gave me a very reassuring and comfortable feeling when I left. I will definitely purchase my next vehicle from Harr, and bring my truck their for all maintenance. The rest of the staff were always friendly and helpful as well. Great experience - 5 out of 5 Love my new truck!! :)

kerri35

Mar 24, 2010

I just recently leased a 2010 camry se from harr toyota. Prior to leasing my new car I had bought my last car from harr aswell. My salesman Joe D'Ambra assisted me with my purchase. He was very knowledgeable and courteous. I had done my research on the price of the vehicle and the deal I got was unbelieveable. He made sure that every question i had was fully answered and taken care of. On the purchase of my new vehicle, I dealt with Jason Testagrossa. Jason was everything i would expect from a salesman. He went above and beyond to make sure that my experience was just as great as my last time with Joe. There was a problem with my insurace company where they made a mistake about my plates. Jay took the time to go to the registry and my insurance company to fix everything and keep my pickup date and time right on schedule. He also was unbelieveable with my walk around the vehicle. He showed me a few options that are fabulous. He even took the time to set up my bluetooth account on my phone and showed me step by step how to do it if i needed to set it up again in the future with a different phone. I am extremely happy with my two experices with Harr and am sure that when my lease is up in 3 years, i will be back to purchase yet again, another toyota product! Thanks again Joe and Jay for making my past and present experiences great!!

mike

Mar 8, 2010

Talk about high pressure sales tactics. My wife and I went into the dealership looking for a new Toyota Highlander and they gave us the old high pressure sales tactics. For example their is only one of these care available with these options so you have to buy this one. They said that Toyota only makes the cars this one way for this model. Then they pressured me to sign on the dotted line with a non refundable deposit before we had time to think about the proposal. The price that they quoted, they would not hold for us.... etc etc. All the typical garbage that high pressure dealerships place on customers, they tried on us. We did not sign and went to another dealership with no pressure sales and got a better price and a way better shopping experience.

bjm

Feb 18, 2010

I visited Harr Toyota after hearing a TV commercial for President's Day weekend advertising 120% of Kelly Blue Book value for any trade in. The dealership lived up to this, but barely. I went in on Sunday afternoon and their promotion was supposed to end Monday night. While they did tell me the price they were willing to pay for my trade-in, they essentially refused to discount or make any effort to sell me a vehicle at anything other than MSRP. Allow me to elaborate. One of the vehicles that I test drove was a 2009 Toyota Highlander Hybrid Limited with every feature imaginable on it. The owner at Harr had driven the vehicle for the previous 6months to 1 year and it had 7,500 miles on it. Originally it had an MSRP of $48,xxx. After they valued my trade in at 120% of KBB, what price did they offer to sell me the Highlander Hybrid for? You guessed it, 48k!!!!!!!!!!! The sales rep repeatedly mentioned that it was a new vehicle. I replied that it has 7500 miles on it and is 1-year old. He elaborated that it had never been registered previously, so when I go to sell it, it will still technically be a "1-owner" vehicle (even though the dealership owner had driven it for 7500 miles!!!!!!!!!!). If that didn't leave a horrible taste in my mouth, then the next experience did. After we realized that there was zero negotiating on that vehicle, I figured I would explore purchasing a lower priced 2010 highlander with very few options so that I could take advantage of the high price they were willing to offer me for my trade in. Jason was supposed to e-mail me quotes by the next morning with other vehicles I was interested in. After leaving 4 messages for him, he finally faxed me 2 quotes for vehicles after 48 hours. It was clear that Harr Toyota was unwilling to negotiate any price off of MSRP when giving me such a great price on my trade in. I then decided to look elsewhere. The end result, though, was that I was going to way overpay. At that point I decided to look elsewhere and I received an incredible deal at Boch Toyota with prompt service and friendly customer service.

MOONBABIES

Jan 29, 2010

Doug immediately came to our aid when we arrived at the dealership. He was knowledgeable, courteous, and very helpful. He has called us at least three times in the last month to see if we had any problems or questions. We were initially intending to purchase a vehicle, but when Michael Liu explained the benefits of leasing, we decided to try that for the first time.Both of these men would be the reason we will return to Harr three years hence. I would also not hesitate to recommend family and/or friends to Harr and, specifically, to Doug or Mike. Toyota is lucky to have these men on its team.

goivygirl

Nov 2, 2009

After a very dissapointing start, Michael Gross turned a very bad situation into a better one. To make a very long and dissapointing story short, if you are uneducated and/or ignorant about the leasing process, please stay clear of Joe D' Ambra. He'll take advantage of you and have you beleiving that $5,000-$6,000 over cost on a lease is typical, and just part of the lease process/costs. Oh, and he also likes to hide your trade $$$$ back into the contract. I did not realize what Joe had done until 5 months after my lease began, when I lost my job and tried to sell the leased vehicle back to Toyota. Michael Gross got me out of the initial lease, and into something else that I am much happier with...... financially speaking.

tomcatster

Oct 6, 2009

I went to Harr because of the internet request and call back by Doug. I was treated with respect by Doug from the start. Even though Harr did not have the Toyota Corolla with the options I wanted in stock, he was able to get it within a few days. Even getting all the paperwork done along with an inspection sticker was a breeze because of Doug.

cmyles

Oct 5, 2009

Doug called us since we had sent in a request on the Internet. The previous Internet manager had left and Doug was following up on his calls. Doug was very friendly and we went down the next day to look at cars and trucks. We weren't certain what we wanted to purchase and he was patient while we tried to make up our minds. When we picked up the car he went over the options with us before we left the lot. he also called and followed-up with us a week later to see how things were going. The dealership istafff is very professional and hard-working.

Annecon

Sep 10, 2009

Met with Doug to look for a used car. Ended up with a new 2010 Toyota Camry and love it! Doug was very patient and knowledgeable. It was the fastest that I ever purchased a vehicle. Entire staff was friendly. Would definitely recommend Doug and Harry Toyota to friends and family.

grip55

Aug 2, 2009

When my wife and I first walked in to this dealership, I/we were expecting some pushy, high pressure, fast talkin' city slicker of a salesman who would try and sell us a golf cart and tell us it was a Lincoln. We found none of that in Doug. In fact, he was quite the opposite - open, friendly, knowledgeable and patient. And, despite a myriad of questions from me, some redundant, he maintained a professional, patient, warm and friendly attitude toward us. We popped the hood on three different vehicles, walked the back lot, took the test drive(s). All the while Doug was there with answers to questions about price, driveability, options, etc, without any pressure to buy or to hurry on a decision. All the legwork and paperwork he did, inside and out, was with a smile on his face and a good sense of humor. Additionally, he called us a few times after we signed (to buy) with information on how the paperwork was going - he didn't leave us hanging. If I ever need to buy another vehicle, I would look for this man again. Joanne was pleasant, knowledgeable and friendly. Despite the late hour, she kept her sense of humor and a smile on her face.

ricovenza09

Jul 22, 2009

We purchased a toyota venza 4cyl From Bronko Kovacevich he was recommended to us by a friend who recently purchased a car from him. Bronko was very friendly and offerd us coffee or a drink making us feel very comfortable, he also did not try to push the sale of the car . Bronko also explained the car features from front to back.very pleasedsd

Chandamyer

Jun 13, 2009

It was time for us to buy a new car. We had gone to several other dealerships and was not satisfied with the service at all. We luckily met a man named Doug at Harr Toyota, who made are purchase of our first new car seem exciting. He was great. I would definetly recommend this dealership and will most likely be back to buy are second new car. Thank you again..we love our car

Elsa

Jun 8, 2009

For a first time buyer, it was easy to deal with and no pressure. Everyone was very nice. I was very lucky to have Will Briggs for my salesman, he was very friendly, attentive and accomadating. I had a great experience with this dealership and would recommend it 100%.

leleta

May 25, 2009

One week ago Me and My husband went to look for a new car for my self.Harr in Worcester was the first place that we went.my husband wanted to go to another places.We went to a other place.Then we decide to go back to harr Gold star blv,because their costume service was great with us.Greg the sales person was very polite with us even when we spend more then 2 hours to choose a car.Mr Sarkis was the best.Made me a very good deal In the end I was very happy because I got What I wanted what I was lookig for.My special thanks for Greg Dietz and for Mr Sarkis too.You are the best.Jus to let you know I'm very happy with my new Toyota Corolla.Tkank you again...You have the best costume service .THAAAAAAAAAks.Cassia Hardiman

sbemis

Apr 24, 2009

Efficient and easy to deal with. Everyone is nice. Vehicle was very clean upon pickup and they have a very detailed system in place for delivery of vehicle. Location and parking are difficult though. This is my second vehicle from Harr Toyota. Salesman was friendly and knowledgable and accomdating.

davelickorish

Apr 16, 2009

I recently took my Rav4 in for its 10,000 service. During my brief time in the Service office, Brian was extremely courteous, professional and knowledgeable. The service was done swiftly and I was very happy because of this. Brian was also happy to answer my questions on general driving which was generous of him.

leorod2006

Apr 15, 2009

We are extremely satisfied with the Caliber. My disappointment was the fact that your sales department sold the vehicle for 1000 dollars more than the internet list price in order to me the trade-in value we requested. The vehicle was listed for 14995 on your internet site, but when we wrote up the aggrement was 15,995. This is my biggest disappointment and reason I would steer people away. I used your own calculator and know that the internet price was the asking based off the monthly payment calculator. When asking the sales rep he stated that this included examount of dollars down that the site did not mention. yet your calculator was using a set percent down to calculate the payment. So, I even called around and found from herb chambers and others that the listed price on there sites is the listed price, and trade-ins will work the price down from there. Actually, your sales rep cost you three additional sales, because of 1000 dollars difference in trade in value.We traded in a 2002 saturn vue, 120,000 miles all service done, four new 80000 mile tires, and in above average trade in condition. A vehicle I am sure you listed and sold for atleast 4000. I am sorry that people sometimes think others are fools. If my family really didn't have there mind set on this vehicle I would of convinced them to walk away from the sale.

nld0720

Apr 15, 2009

This dealership has really satified our needs. We have purchased three vehicles from Harr. From sales to service everyone is friendly, knowledgeable, and wants to fit you with the "right vehicle." They do not pressure you. Brian in the service department is excellent. His follow-thru is extraordinary. I feel confident when he tells me I need service or a repair.

paulcjones

Apr 15, 2009

I purchased my 2007 V6 Camry SE from Harr, and the sale process was fair - but they have really excelled in Service. I take my Camry, and my wife's 2006 Scion xB (purchased at another dealer) there for all routine maintenance, with my Camry recently having it's 60,000 mile service.The service staff has always been excellent to work with and I never wait longer than needed. Price is inline with what I expect to pay at a main dealer - and I pay this premium over going to a private or smaller shop knowingly. I purchased snow tires from a specialized tire store recently due to price being considerably lower.

RamM

Apr 15, 2009

I had good experience with Harr and Staff is genuine UNLIKE Colonial Vokswagon!Wills, the sales guy is excellent and sincere! same with his brother-in-law!both were straightforward no-nonsense guys who helped us choose a good car!Experience with Service people is great as well!Ovearll, good experience!!

Jess Nadelman

Apr 5, 2009

Doug took real time with me and my wife and listened to what we needed in a car. He was very knowledgeable about options and spent time locating the exact car we wanted. When I needed an overpayment check right away, Doug not only got us the check but hand delivered it to our house. I would recommend Doug Adamson to anyone interested in buying a car no less a Toyota. I don't remember the name of the service rep who spoke to us as part of the introduction to the dealership (which was an appreciated first). However, the individual was again generous with his time and information and made me feel welcome. One other service note - My son bought me an after market radio. Recognizing that the Prius might have special electical "needs", I went to the service department and asked as to whether or not first they could install (yes), should I install (no), what if I bought a similar item from them (no). These guys could have sold me either on installing the radio my son bought or on a Toyota version and again got paid for the installation as well. Rather, they were concerned due to experience that because of the package I bought, adding a new item might have a negative impact on my car. I am very pleased with both Doug and the service area.

sparnaby

Apr 5, 2009

I needed a new car, and Mr. Gabriel showed me a variety of what my general preferences were. When I settled on the make and model and options I wanted, he contacted a dealer to dealer trade so I could get the exact choice. He showed me all the operations, called my insurance company to get the proper forms even when he was not officially working.I was introduced to the manager and service department.Overall it was a pleasent experience for me, who is the type of person that hates to car shop.

zailah

Apr 5, 2009

Harr Toyota made our first car buying experience a very easy one. We got lucky to get Doug as our salesman because he was more like a "friendly neighbor" than your typical car salesman. He helped us get exactly what we were looking for and wasn't bothered by our numerous phone calls to check up on the status. We highly recommend Harr Toyota to anyone who's looking for a new car.

pollackp

Apr 4, 2009

Much improved over 9 years ago. They hustled to get my business. It was the first time I had leased a car and they explained everything to me. It's a very convenient location with good service hours. I wouuld definitely recommend this dealership to others.

j.chabot

Apr 1, 2009

This is our first Toyota product and it was chosen for ease of entry- I have a neurological problem where walking is difficult - and for a liftback gate with plenty of room for my walker. This Venza fit perfectly.My wife wanted the Tropical Sea metallic color and there were only threeVenzas with this color and only one with the options we requested. WillBriggs and the sales manager worked hard to find the only one we wanted -out of 72 dealers - in Maine! They sent a driver with an exchange car upto Maine this morning and we drove our new Venza home by 2:00 PM. Normally my wife does not get excited with cars but this is the firstautomobile she is thrilled by. She described driving our Venza as a verynatural experience.

skoglund

Mar 31, 2009

This is our 4th (I believe, lost track) vehicle we bought through Harr Toyota. Every experience has been an excellent one. They are not just trying to sell a car. They are trying to sell you the right car in the right price range for you and your family. Our salesperson, Branko, is a pleasure to work with. He is genuine and honest, which makes it a great experience in what can be an exhausting process.Thank you to Harr. I love my new Rav4.

jlagass2

Mar 28, 2009

I went to Harr Toyota to purchase my first new vehicle. The staff went above and beyond to help me get into the car I wanted. Everyone was friendly and welcoming as soon as I walked in the door. I had called before I came and spoke with Dennis who had the car pulled up and waiting for me when I arrived. Kevin showed me around the car and proved to be extremely knowledgable about the product. Negotiating with Kevin was a pleasant experience and unintimidating. Sarkis not only came to help with the negotiations he was very hospitable and made sure you were comfortable. Sarkis and Kevin did everything they could to get me into a new car. They were honest and very helpful. Joanne was also very helpful with the financing and went far above and beyond and actually made it possible for me to drive the car home today! She helped by explaining beneficial packages, working out payments, and even went so far as to help get insurance set up so I could take the car home. I would recommend Harr Toyota to anyone purchasing a vehicle. I had a wonderful experience and would absolutely return for future vehicle purchases.

jnicholsrn

Mar 28, 2009

I can't say enough about this dealership's staff. Joe D'Ambra followed up on a lead within minutes, answered my emails, called me when I needed to speak to him directly. Made this transaction a true pleasure. Loved Joanne in finance, painless financing with a smile. Sarkis followed up to be sure no question was unanswered and that I was completely satisfied. Service people were great.This was by far my best car-buying experience. Car was prepped and ready to go in record time. Love the car and the dealership and will surely send all my friends to Harr.

BTaran

Mar 23, 2009

Will Briggs was unbelievable. He worked very hard to get the deal done, and he got me the car long before it was actually supposed to arrive. There was a misunderstanding over the inside color of the car, but he solved the problem like it was nothing and he got me my car fast. A great salesman who worked with me to get what I wanted. The only reason I rated price as a four is the dealer has a 1,200 dollar fee that the dealer puts out that I was not aware of. I would definitely recommend Will Briggs and Jason from Harr Toyota. I am a student and he would actually pick me up so I could get the paperwork for the car done. He went the extra-mile.

madsea

Mar 19, 2009

Nate was a great salesperson, he knew the answers to our questions regarding the safety features in the 2009 Sienna. He was patient and worked extremely hard with us to come up with a deal we could afford.The finance department (Doreen?) also worked hard with us to get the best loan rate. She also went over all of the Toyota options thoroughly and in terms we could understand, helping us decide if the programs fit our needs. Thank you for a great experience.

eagerp

Mar 15, 2009

I stopped in here first just to test drive a couple of vehicles in order to refine my search for a new SUV. I met Gen. Sales Manager Keith Lincoln and he hooked me up with Sales Manager Jason Testagrossa. I made it clear that I had just started my search and that I would not be making any final decisions that day. They seemed fine with that. I told them that I still planned on shopping around. They were fine with that but at all times they were sure to let me know that where ever I went and what ever I found that they would and could give me a better deal on whatever I found out there. I felt that they were telling me that they wanted my business and were saying basically, don't be afraid to ask for a better deal if I thought that a better deal were possible. I shopped around for about a week and a half, my free time is very limited, and got some pretty good numbers I thought. I returneed to Harr Toyota with my research and presenteed it to them. There was never a question as to if they could beat the prices that I found. It was just a matter of how much they could save me. My savings turned out to be substantial and I agreed to a deal. I bought a brand new Toyota Highlander, a vehicle that I had always admired but never thought I would be able to afford till I was presented with a deal that I would have been crazy to pass up. And they didn't try to tack on a bunch of other options that would have increased the final number for the vehicle. Not that they didn't let me know about other premiums that I could add on. But when I declined interest, they accepted my decision. All in all my experience was great. I could tell that they wanted my business. They not only told me that but showed me that by beating the competitions "very best because we like you so much" prices. The sincerity at Harr turned out to be genuine as opposed to the feeling of being sucked into a processing plant that I found when I visited the competition. But enough about that. It has been 2 weeks since I made my purchase at Harr Toyota and I am still thankful for the excellent experience. And I will be sure to take them up on their often repeated offer of "if there is anything that we can do for you now or in the future, please let us know".

jodiej

Mar 9, 2009

I had a fantastic experience at Harr Toyota. Everyone was very friendly and accomodating and I feel I got a great price for my car. I was not expecting to buy my car the first visit I made to Harr Toyota, but I was so impressed by their service that I did indeed buy it the first day.

mkknox

Mar 9, 2009

We went to Harr to look at cars. We ended up driving the car of our choice home that day. Will was friendly, honest, knowledgable and completely opposite of what you expect a salesman to be. No one loves to go car shopping, but I would recommend Harr to all of my friends. Thank you!

David D

Mar 6, 2009

I did an internet search and requested prices from all the Toyota dealerships in the area and then called to confirm that the price I had been quoted was the price for which I was actually eligible. Chris quoted me a price with the incentives he knew I was eligible for and when I called he did some leg work to find additional incentives for which I qualified. When I visited they had a selection of cars at the price he quoted, not just one. They gave me a more than fair deal on my trade-in. It ended up being more economical for me to buy a new car from Harr than getting a used car that no longer had a warranty. In 5 years I will be making payments on a 5 year old car rather than making the same payments on an 8 year old car in 4 years. Everyone I worked with at Harr was top notch and I would do business with them again.

AmesburyDoug

Feb 28, 2009

I went into Harr Toyota on 2/14/2009 to see the new Toyota Corolla LXE as I new I needed a new car and Corolla was on my list of prospective vehicles. Kevin showed me and had me test drive a Corolla LE. The vehicle did not have Electronic Stability/Traction Control (which was a must for me). My intent was to visit a few other manufacturer dealerships to inspect their offerings and possibly buy a Corolla LE or LXE with EST/Traction control if I did not find anything more suitable. Kevin took the keys to my car (ostensibly to check the mileage) and only after the 3rd request, gave them back to me. When I asked about the cost of the car, the first offer presented to me was a figure of $329/month for 72 months on the back of a piece of paper with no itemization of the sales price, the cash down, the trade in value or other figures associated with a valued. When I asked what the APR on that financed figure was, I was told, "I don't know". Thankfully, I had done my research ahead of time and that figure worked out to over 17% APR with the $1500 rebate, $1600 for my trade (which he and "his boss" told me was what I was getting), and $1500 cash down. After showing them my numbers from edmunds.com, Kevin and his boss finally came back with itemized figures that appeared reasonable. I then wanted to leave the dealership and think about the test drive and compare it to other vehicles (Subaru Impreza, Mitsubishi Lancer, etc.) I planned on inspecting. Despite telling Kevin and his "boss" that I was running late to meet my parents for dinner, they insisted that I sign a Purchase and Sales agreement and put $1500 down in order to "lock in" the $1500 President's Day weekend rebates should they be able to locate a Corolla with EST/Traction control for me. I was assured that by signing the P&S there was no financial commitment and I could get my money back at any time. I ended up deciding to buy another vehicle from another dealership within then next 24 hours and had to take serious steps to protect my legal interests as when I verbally notified Kevin and Harr Toyota that I wanted my money back, I was given the "check has already been deposited" line and told that I could not get my money back until I gave them a copy of the front and back of the cashed check. I ended up successfully placing a stop payment on the check. The whole experience left a very bitter taste in my mouth and I certainly will not deal with this dealership ever again. The high pressure sales practices and attempts to get me to sign a P&S with $$ down before I was ready to buy an identified car, the holding of my car keys after repeated requests for their return, and the presenting me with an initial finance figure of over 17% (my FICO is 780 and AAA approved my for 5.57% APR for 60 mos.) was outrageous. But then again, "Caveat Emptor", right? For those who don't know latin, that's "Buyer Beware"!

troybthompson

Feb 28, 2009

They're very friendly and know your name, talk to you like a normal person, and they've always fixed things completely the first time unlike other places I've been. Sometimes they're booked for a while to do general maintenance but they've always been able to work around your needs. Great all around.

kerri george

Feb 25, 2009

My experience at Harr Toyota was extremely professional and I received excellent customer service. It was a comforatble setting with friendly and helpful employees.When I left there with my new vehicle I felt very comfortable with my purchase and I think that Harr Toyota gave me the best deal out there. I would refer any of my friend and family to the dealership.

yuefang

Feb 19, 2009

I just traded in my old car for a 2009 Toyota Corolla. I was extremely pleased with the salesman and the overall experience. Carlos was so professional a salesman yet he made me feel welcome. The transaction during this trade-in was very smooth and Carlos was very friendly. I am extremely pleased with both the ease of the trade-in, the salesman, and my new blue-green Toyota Corolla.

ggleason

Feb 16, 2009

I recently purchased a 2009 Toyota Prius from Harr Toyota in Worcester, Ma. I was extremely pleased with the salesman and overall experience. After visiting several other Toyota dealerships and being quite frustrated by the poor experiences at all of them I visited Harr. Kevin was quite helpful and professional. There was no pressure, just helpful information from Kevin and the entire staff! I will return to Harr Toyota for all of my Toyota needs in the future, service and sales. Thanks Harr!!

jwright555

Feb 8, 2009

I just recently purchased a 2009 Toyota Rav4 from Harr Toyota in Worcester, Ma. I was extremely pleased with the salesman and overall experience. Jason was extremely professional and friendly. He went above and beyond to make sure that I would have my car registered the same day that I purchased it. Because of him, I was able to drive my new car off the lot the same day. He is an excellent salesman and Harr Toyota is lucky to have such a dedicated employee. I will return to Harr Toyota for all my automobile needs.

elizabeth Gibson

Feb 7, 2009

I have been looking for a car for almost a month. I went into Harr totally clueless as to what I wanted. Will Briggs helped me pick my car within minutes and helped me feel good about it, like I was shopping with my best friend or my brother. Now I have a car that I love that and I really feel good about it.I will recommend Harr to everyone I know.If I would have known how easy buying a car can be when you have someone actually listening I would have started at Harr first!I love my new car but I really hope Will can help me pick my next one!

Patrick Stratton

Feb 4, 2009

We recently purchased a 2008 RAV4, which is a great car. This is the third car we've purchased from Harr, and the experience has always been good. Derek is friendly and Knowledgeable. As long as Harr Toyota is in business and we're still buying cars, Harr will be the place we'll go to. We also think the service department is top-notch. Brian always makes sure we get our appointments at the times that most convenient for us, and we've never had any problems with the work that was done.

a215261

Feb 3, 2009

I researched the SUV's I was interested in on Edmunds.com and sent requests for quotes to all the dealeares within 20 miles. in replying to my inquiries Laura was quick to reply to all of my questions. All the other dealers took up to 2 days to reply and were more interested in getting me to the dealership for a test drive, Laura provided me with everything I asked for in a timely fashion.

Jennalee2179

Feb 1, 2009

I just purchased a 2009 Toyota Corolla S. It is my dream car and became a reality thanks to the hard work and determination of both Doug and Sarkis. They worked so hard to get me into my new car and I am truly grateful. This is my first new car and they made it an awesome experience. They were both so helpful and willing to do whatever they could to help me out. I would definitely reccommmend this dealership to everyone I know. Did I mention I LOVE my new car!!!

barbarasahagian033

Jan 28, 2009

My experience with Harr was very good. I have been car shopping for a few months and I had the best experience with them. They were willing to work with me and get me the car I wanted, at the price I wanted. Will Briggs was very knowledgeable about the options on the cars and readily answered all my questions. They were thorough in all their dealings with me, everything went smoothly and quickly. I would recommend them to anyone and I will go back for my next car purchase.

jesposito

Jan 28, 2009

My experience over the last few days has been suprisingly good. Joe D'Ambra was extremely helpful and courteous. He made me feel like I came to the right place to purchase a new vehicle right from the start. His knowledge of the Toyota Camry SE, the negotiation process and filling out of the necessary paper work and financing was very good. I left with the exact car I was looking for.....color and options.Harr's Sales Manager Sarkis Shamshoyan takes pride in his dealership and makes sure his customers are treated well. That is definately the impression I left with. He seems to want to make everything perfect for the customer so you will come back and recommend Harr to friends which I will because I really had a nice experience as did my wife Deborah.

new

Jan 27, 2009

Our last five cars were from another manufacturer. One of the major reasons why we switched to a Toyota and bought a 2009 Camry, was our expereince with a pleasant, professional, knowlegable and helpful salesperson, Yessey. She was always kind, never pushy, understanding and answered all our questions with ease. She extended herself by always being available to us and returned our calls immediately. We looked forward to seeing her and her warm smile on our return trips to the dealer. She was fair in her negotating and made us feel as if we were getting the best price possible. She was able to find the exact car color, interior color and features we were looking for after many dealer inquires. We also dealt with John Canty who explained the credir options and warranty. He was also very professional and made us feel comfortable.It is obvious customer service is a priority at Harr Toyato.

super21g

Jan 26, 2009

i recently purchased a 2009 Camry,they had the car i was looking for and the price was very reasonable and customer service was terrific, everyone was very friendly and willing to help, i'm definetely coming back to Harr when time comes buy another car, and will recomend Harr to friends and family.

mspelto

Jan 25, 2009

I have purchased a second Highlander this year from Harr. The reason for the decision is the service department. Unfailingly friendly, professional and in my experience completing the job well and promptly. Both Brain and Jim have always gone the extra mile to help out. If I just take advantage of the mandatory services, I never have to go in for an unscheduled visit.

RickR12345

Jan 25, 2009

We went to Harr after visiting another local dealer where we got beat on for 3 hours with the old "what do we have to do to get you in the car today?" and about 20 reductions from their starting price. Chris Allen quoted me a great price right off the bat and the price included all dealer fees. I actually emailed him 3 times because the price was so good and I was expecting them to throw in some last minute fees - but that was the final price! I would recommend Chris and Harr to anyone...

hutcher

Jan 24, 2009

Have purchased and serviced all our cars at Harr Toyota. In purchasing our Toyotas we found the prices to be competitive to the area market and the sales process rewarding and smooth.Our most recent and ongoing experience has been and will be with Harr's service department. We (my wife and I) find Harr's service department to be excellent. Their service representatives are friendly, helpful and very competent. It is clear that they want to ensure that their customer's get timely service on what is needed/wnated on their Toyota. In particular we have found Brian Strong to be very helpful in providing service tips and suggestions that make our service experience even more rewarding at Harr. The actual service provided by Harr by their technicians has been excellent as well as attested by the fault free and smooth running of our Toyotas on the road. I would suggest that any individual desiring excellent and fairly priced service contact Brian (or any other service representative) at Harr service and sit back while your car's servie needs are handled by fair, friendly and competent folks. Oh, did I mention the excellent coffee the provide for their customer's while they wait for their car to be serviced?

white91formula

Jan 24, 2009

Both Doug and Sarkis worked very hard with me to get me the vehicle i was looking for. Doug was very friendly and polite and showed me a wide variety of vehicles until we found one that i liked. My overall experience with Harr was good and i would recommend them to friends.

maricca

Jan 22, 2009

I purchased a Sienna at Harr in 2004 and have always had the car serviced there. The service is consistently excellent, runs on time and the staff is friendly and helpful. I usually deal with Brian Strong who goes out of his way to explain what needs to be done and the options I have. I would highly recommend the dealership and the service department.

Emit2413

Jan 21, 2009

I can only say one thing. Doug Adamson is one of the best salesmen that I have dealt with since I have bought my first vehicle. The man was up front about everything. He didn't feed me a buch of bull crap just to make a sale. Everthing that he said would happen, happened. I have recomended him to several of my fellow employees who are looking for new vehicle. I wish him good luck in the future and I hope he's still employed there when I have to puchase my next vehicle. Thanks for the great help that Harr Toyota gave me to purchase this fine Toyota Tacoma. It's nice to walk out of a dealer with a good feeling instead of the feeling of getting screwed. Thanks again

mattletts

Jan 21, 2009

Harr Toyota salesmen were very professional and willing to answer all questions/concerns, especially Chris Allen. He even rushed the delivery of the vehicle so that I could have it before I went on travel for work. I would definitely do business with Harr Toyota again.

pierpaul 123

Jan 21, 2009

I ran a sales territory for a national manufacturer,supervising, hiring and dismissing independent sales reps (11 in the whole teritory) and taking on distributors.I would have hired Chris on the spot. What more can I say. He did a super job and I am completely satisfied.Regards,Paul

texsmh

Jan 21, 2009

What makes Harr Toyota so unique is their customer service. I am always greeted with recognition and a smile. They fully explain what needs to be done and what was done to my car. I put a lot of mileage on my car, so I am there often, and they have never failed me with their courteousness. They are a great team.

andrea.montoya

Jan 20, 2009

My whole family has gotten a new car from this dealership. They have always tried to help us in every way to get what we needed. The dealers are friendly most of the time and treat you like guests. I recommend this place because of its friendliness and helpfulness.

DMorse

Jan 20, 2009

I was contacted by Toyota regarding a possible frame problem with my 1998 Tacoma. When I arrived, the staff inspected my vehicle and in fact found the frame was defective. I spoke with a young salesman named Chris Allen regarding purchase of a replacement vehicle. Mr. Allen was extremely professional and took painstaking steps to insure all my questions were answered. I respected the fact if he was unsure, he would find someone who could properly answer the question not quess. He took the time to make sure I purchased the "exact vehicle I wanted", not something that was on the lot, at a price that was fair. I have dealt with a number of dealers and salesman over the years, but found Mr. Allen and the Harr staff to be exceptionally helpful and professional. I have recommended Harr Toyota and Mr. Allen to family members and friends.

kate c

Jan 20, 2009

I purchased a Toyota Corolla from salesman Chris Allen who was very professional in handling both our questions and explaining dealership policies. Chris was never pushy but quite respectful in dealing with our concerns. Chris never made any false promises and had great follow-through. Transaction went quickly, smoothly, and price was definitely competitive. I certainly would recommend this dealership1

KMcMillan

Jan 20, 2009

Initially started just looking for a new RAV4, was impressed with Chris Allen and his willingness to help, made us feel very comfortable. We had met with other dealers in the Metro area, and were not impressed at all with their "pushy salespitches". After the initial visit, we left to think about what Harr could offer. Did not feel pressured at all. Returned to Harr to purchase a new RAV4, Chris was very professional, pleasant and willing to work with me with obtaining the exact vehicle that I wanted. Actually, he did find a great new RAV, which ultimately my mother & father purchased, and he went looking and found another vehicle for me! He was patient through it all, dealing with two purchases at the same time! Chris did have a scheduled vacation for the day I was to pick up my vehicle, but left everything in good hands with Will Briggs. All was ready to go when I arrived to pick up my new vehicle. I would highly recommend Harr Toyota and Chris Allen!

anilnathan

Jan 19, 2009

The dealership was very helpful. We first inquired about various Prius' online, and was contacted promptly by Derek Houde. He quickly alerted me to an available car. He was very friendly when we met him at the dealership, and our experience there was top notch. The only thing that could have been better was that we waited a bit for the car to be cleaned. Very good experience overall.

Beverly Ferris

Jan 19, 2009

Will was very honest and friendly. He took the time to show us the cars we were interested in and allowed us to take our time making a decision. He was very informative about the features of the vehicle and made it very easy for us to pick out the car we believe we will be happy with for many years to come.

d082461

Jan 19, 2009

I have bought two used cars from this dealership, both from Kevin. I have had great experiences with both sales, and also recommended this dealership to a friend to purchased a new vehicle. I bring my vehicles to this dealership for service with great trust.

jeromeave

Jan 19, 2009

My husband and I have become inveterate Camry enthusiasts, thanks to Brian Strong, the Service Manager at Harr Toyota in Worcester, MA. Purchasing our first Camry in 1994 brought us into contact with a superb service department that could (and did) anticipate our car's every need. Never before had we developed so much confidence in our car's mechanical performance and in the service department's capacity to perceive how we drove that car. Brian Strong shepherded us to our second Camry and, very recently, to our third. Our confidence in this brand new car and its predeccessors is reflected in our confidence in him. Knowing how carefully he anticipates our needs as well as that of our Camry, I would not consider going anywhere else. By the same token, were it not for him, I might well have been tempted to find a dealer closer to where we live.

lentoparemed

Jan 19, 2009

In october, my husband died and I needed to do something with his car. Joe and his supervisor made me a reasonable deal for our "old" 2001 Toyota Echo and a 2005 Scion towards a new 2009 Scion. They were very professional and moved this process along without haggling or hassles. We had surfed through dealers before we bought our last Scion and Harr was comparable to other places so we stayed in our hometown. The finance department was pleasant and the experience was worth recommending to others looking for a friendly, knowledgeable team. Thanks Joe!

mholbrook

Jan 19, 2009

Brian and the whole service team always do a great job. My wife has purchased 2 Rav4s from Harr and I have recently purchased my second Prius. We always have the cars serviced at Harr. We follow the recommended service program and we very rarely ever have an unexpected problem. Keep up the good work!

mab0615

Jan 18, 2009

This was my second time buying from Harr and have recommended them several times. Derek Houde was very professional along with the rest of the staff. They were efficient with the paperwork and had the car I wanted ready in no time. I will return to buy my next Toyota

bbilowjr

Jan 17, 2009

I found the buying experience to be pleasant and low pressure. The sales person was able to find the exact vehicle I was looking for, in the color and options I had indicated. After-sales follow up was good to ensure my continued satisfaction in the vehicle and in the buying experience.

cecebo02

Jan 17, 2009

Harr Toyota provided a great vehicle with a great price. The sales people were pleasant to deal with and they threw in a full tank of gas.This was my first purchase of a new vehicle and I am happy to refer anyone to this dealership in the future for sales and service.-Sauce

Hanbe

Jan 17, 2009

We visited Harr to inquire about 2009 Corollas. Staff members were very friendly. Kevin, our salesman, was helpful and considerate and was knowledgeable and patient in answering our questions. We had never been to Harr so we appreciated that Kevin took us to the repair dept. where we met Justin who was informative and friendly also. Sarkis, the sales manager, was pleasant and went over everything with us. There are so many times when we have dealt with different businesses where customer service is poor and friendliness is just absent. It was refreshing to see that this wasn't the case at Harr. Only time will tell if this good customer service continues now that the sale has been made. We are unable to rate quality of work yet but will be happy if that and the customer service is as good as this initial experience.

hutcher

Jan 17, 2009

Sales and service are excellent. We purchased both our cars from Toyota and the experience was very rewarding in that the sales process and prices were focused on the needs of the customer.Our service experience has been awesome! We primarily deal with one person in scheduling and discussing our service requirements (Brian Strong) however on occasion we have also worked with other service representatives with equal pleasure. Our experience shows that Harr is very aware of customer needs regarding their car's service requirements going out of the way to schedule and explain what service is being provided. On many occasionns we have called Harr's service department to get an explanation of a possible problem and they have always taken the time to explain the service need or possible customer fix. When the car is serviced we have never had the need to return for service not provided in the initial visit indicating that the actual Harr car service providers are knowledgeable (trained) on the cars they service. We recommend the use of Harr to anyone who desires to either buy or have their Toyota serviced. You will be satisfied with the experience.Howard (Hutch) and Lillian (Bunny) Hutchison

John Kozlowski

Jan 17, 2009

At Harr Toyota, I was very impressed absence of the typical price gamesmanship experienced when purchasing a new vehicle. This was primarily attributed the to prompt, professional, yet friendly demeanor displayed by the sales agent Mr. Will Briggs.

veronicadandeng

Jan 16, 2009

Will Briggs is a very nice guy, he is not only professional but also has good patient to deal with my hundreds of questions.Anyway,I enjoyed the whole process of my purchase.I will highly recommendate my family and friends to this dealer,they really have great service.

Wayn9p

Jan 16, 2009

I went to Harr looking for a Matrix. I had done thorough research and new what I wanted. My salesman, Will, listened to what I wanted and found me the right car. He did not try to sell me anything else. It was a nice, stressfree experience. I would buy another car from Harr.

avalle

Jan 15, 2009

I bought my first new car in Harr Toyota in Goldstar and I have to say that the experience was great. Will Briggs took all the time needed to make sure I was happy and satisfied with my purchase and I even remember asking for a silver plate frame and he took the time the next day to go to the back lot and take it from another car. I have also done all my services and maintenance with the same dealer and I am totally satisfied, everyone is very profesional. When ever it is time for me to buy another car I will definitely buy from Harr Goldstar again. Thanks guys!

carrob2

Jan 15, 2009

This was our first experience buying a new car at HARR TOYOTA in Worcester and it was truly the best!!!From the moment my wife and I entered the show room we were treatedwith kindness and respect. What can be a nightmare was a real pleasure.We were not rushed or harassed into making any decisions.Our salesman, Will Briggs, is a real gentleman and treated us like royalty.We would highly recommend Will Briggs and the folks at HARR TOYOTAto anyone looking for a vehicle.Mr. & Mrs. Robert Breault

courtneyimbriglio

Jan 15, 2009

My husband and I were looking for a new Tacoma. We are both very busy so most of our business was online. Our salesman, Will Briggs, was very helpful. We told him what we wanted, and he arranged everything. There were no surprises when we went to pick up the truck. We will definitely be back!

magparalegal

Jan 15, 2009

I have been dealing with Harr's Toyota service department for at least 20 years. For most of that time, I have dealt with Brian Strong who has ALWAYS been helpful, whether to answer a question about service needed or done or even to give advice as to how to keep my vehicle in good condition. Brian has patiently answered all my questions, and because of that I believe I am a better informed consumer. The work done has allowed me to keep my vehicles for a good number of years. I don't think it gets better than that for a customer dealing with an auto dealer.

Osirr

Jan 15, 2009

I decided to purchase my first car from Harr Goldstar after my husband recommended it from his recent purchase. Will Briggs was an excellent salesman, he took the time to explain everything from start to finish and I have to say that was an A++. I would highly recommend this dealer and definitely look for Will Briggs for you can feel you have made a great purchase.

sergeantb0311

Jan 15, 2009

I was thoroughly impressed by the staff of this dealer, and with Will Briggs in particular. Having had negative experiences with dealers in the past, this was quite a contrast in that everybody was quite helpful, honest, and not forceful whatsoever. I would highly recommend this dealer to anybody in the market for a new or used automobile, and I can verify that I am ecstatic with the service of this staff, along with my 2008 Toyota 4Runner. A++++!!!

best_tracker

Jan 14, 2009

Brian is the best. He always works with you when it comes to servicing and repairing my cars. Because of the high mileage the car does he is always there. He always smiles and is freindly. When setting up an appointment he goes the extra mile. He puts the customer back in customer service.

DCAF

Jan 14, 2009

I look forward to my service visits because I always know I will be treated well. Jim at the service desk knows me by name. He and his department are always very courteous and articulate when greeting me, determining my needs, explaining standard services and offering advice on issues that may arise. They get my service done at the time they promise and many times even quicker.

Highlanderowner

Jan 14, 2009

Derek was a very helpful and knowledgeable sales person. I had visited a number of dealerships and found that Derek seemed to be the most familiar with the Highlander (my car of choice). He took as much time as I needed to go over all of the different options between lease and purchase. I feel that I did get the deal I was looking for. If I had anything to be a bit annoyed with it would be the pressure I felt to write this review! It is not that I didnt think he did a good job, I just felt that it was a little 'over the top' in pressure for writing a 'good review'. Overall I would definitely recommend Derek as a salesperson.

pstl

Jan 14, 2009

First of all - I am not your average car buyer - I have a love affair with cars and I can't keep them for more than a year! It's an expensive habit. The guys in the service department have always treated me with respect and so good-natured when I come in with my latest purchase. I truly rely on the advice that Brian gives me regarding what I should do for things on my cars (I have a problem with hitting stationary objects too). When I moved to Worcester 12 years ago I was impressed with the service department at Harr and 12 years later they have never let me down. Brian is the best! Bringing my car in for service or repair is a real delight.Pam from Worcester

blueseater

Jan 13, 2009

Jim & Harr Toyota consistently provide service that exceeds my expectations. I trust Harr Toyota to such an extent that I allow no other dealer or mechanic to service my 2006 Highlander Hybrid. Harr has always completed any service needed wihin the stated time.

joe d

Jan 13, 2009

I have been using this dealership for service on my '99 4Runner for almost 4 years since moving back to the area. While I cannot speak to the sales dept., I certainly can offer that that Justin, Brian & Jim - as a collective team of service writers are the best I yet to encounter anywhere. Always polite,friendly & extremely knowlegeable, I have been 100% satisfied with their understanding of my issues - and I have the ultimate trust in them, as well as the service techs.I highly recommend Harr Toyota for service...

Quartzman

Jan 13, 2009

I exchanged e-mails with Derek at Harr Toyota regarding price negotiations for a new Toyota Camry LE. He was responsive and professional, whereas some other local dealers didn't evenrespond.My experience at the dealership was everything it should beand I never felt pressured. I paid what I wanted for the carand got exactly what I wanted.I higly recommend Derek at Harr Toyota if you're looking to buy a new or used car.Brian in Leominster, MA

sgkbroker

Jan 13, 2009

Will Briggs is a great salesperson...low pressure and working hard for his customer. He took the time to go over all the details and the car. We got the best deal and awesome service...we highly recommend Harr and Will Briggs...one great team!!!!!!!!

cmkc

Jan 12, 2009

We thought that Will overall was helpful, curtious and professional. He addressed the entire family furing our car buying visit including the kids which I found to be a great asset to my sticking around and working a deal. He was never too pushy and did not oversell the product nor push his agenda. Fact of the matter is that when he appeared to need a little help with the sale he very openly had a gentlemen named Sklamos (sp?) the sales manager join in and between the two of them they continued to allow the deal to flow at our pace and utlimatley I would like to think we all made out. Although we have only had the car for 48 hours it appears to be a great automobile and very much what we were looking for. Overall I found Will to be a person who enjoys where he works, believes in the product and that is what makes consumers buy the products. Will seemed to be in keeping with the general culture we found at the dealership, everyone was more than helpful and easy to talk with. Thank you for the experience, as we all know this is not the norm when entering a dealership.

wpisvg

Jan 12, 2009

Derek Houde, our salesperson, was fabulous and he continued long past the purchase time to make sure that I was satisfied with my new car. He sold my husband his two Priuses and me my Hybrid Camry. That's a lot of time to have worked with one particular salesperson, which we did by choice. We were more than satisfied. Great sales person and a great guy.

bmmcg5

Jan 11, 2009

Justin and the others behind the desk are always courteous and patient to a wide variety of customers. (You can't help but hear what goes on while you're waiting.) I've seen them assisting an elderly woman in the parking lot in slippery conditions. I've heard them be civil and calming to an irate customer. They are also knowledgeable when you call with a problem on the phone. I have confidence that they know what they're talking about. The only issue with a dealership that I have is the high cost of Maintenance visits. Private garages are much more affordable for the same work.

deerme

Jan 11, 2009

After reading some very good and very bad reviews about Harr, I decided I'd give them a try. I was given a friendly greeting by Will as soon as I walked through the door and he was my primary salesman throughout the entire purchasing process. At no point in time did I feel pressured or uncertain about the purchase like I have so many other times with other car salesman. Will was FULL of information not only on Toyota vehicles, but on competitor cars as well. I felt he was truly an honest car salesman which is so hard to come buy these days.The truck I wanted wasn't at Harr and had to be delivered from an out of state dealer. Every time Will said he'd call, he did and every time or day he gave me in terms of delivery of the truck, detailing of the truck, etc, was dead on. I've sent many of my friends and family to Will and will continue to do so. It's so frustrating dealing with dirtbag salesman! I'm so glad to have lucked out with Will!

andrea66

Jan 10, 2009

Will was very pleasent and courteous. He was able to get the car i wanted for a good price. He not only sold me a car but my mother and my brother too all in the same month. He went above and beyond to make us very satisfied customers. We would highly recommed him for a salesmen.

dahot5

Jan 10, 2009

I took my two oldest children to see Will Brigg and he showed us two new toyta corola S, well in very short time we were able to make a reasonable deal. This was at the end of november.So my wife like my daughters car so much we went back in december and bought a new corola s for her.Our salesman Will Great to deal with he made the sales so easy.Im thinking of buying a new tacoma from him.

goulet5

Jan 10, 2009

I am a handicap elderly man, Derek has always been very helpful to me when I have come into the dealership. I have bought a number of car from Harr and Derek has made every exerience easy for me. He knows it is hard for me to get around and he has even come to my home to deliver paperwork to me so I didn't have to go out especially if the weather is bad.

Tsd1015

Jan 10, 2009

We didn't buy our Corolla from Harr but the service department staff has made it much more likely that a future Toyota purchase will be at Harr, if we can make the right deal. Brian and Jim have always been friendly, professional, prompt, and honest. The Corolla is my wife's car and both Jim and Brian make me feel assured she is riding safely! Thanks guys.....

pabubes

Jan 9, 2009

I have always used Harr Toyota (4 1/2 yrs) And have had the best service . I recommend Harr to all my friends and anyone else who is looking for auto service. Brain is the main reason for this. He is the BEST at customer service. Quality of work is Great. Price is never a surprise. Everyone is very Friendly. Thanks Harr for the great Service

Bill McGovern

Jan 8, 2009

Brian's service team is now working on our fourth and fifth Toyotas. We totally trust their judgement and advice. Cars can be scheduled within the same week, they are returned quickly and never have had to return a second time. Friendly & helpful group.

diwilson2

Jan 8, 2009

I had already written a review but forgot to do the numeric rating.to recap: great service, trustworthy guys (Jim and Brian) and one thing I forgot to say, I've never had to bring any vehicle back after a repair or service had been done! I have learned, the hard way, to only deal with Harr Toyota for service and to use genuine toyota parts and technicians.

moninarl

Jan 8, 2009

Brian Strong always has been a courteous, pleasant, and accommodating Service Representative whenever I took my Toyota Camry (current and previous ones) to be serviced. I'm glad my car gets a car wash now when I have it serviced (although it was not appropriate or realistic to have one today, considering the weather and the road conditions).

alaffey

Jan 6, 2009

I have used Harr Toyota for service on my four toyotas for almost 20 years. During that time I have had friendly service and competent workmanship. I recently recommended my neighbor to check out Harr toyota before buying a new car. He bought his new SUV at Harr (I forget the name of the model.) Yesterday I went in for new front brakes. Brian had alerted me, the last time I was in for an oil change, that they were in need of attention. Because I trust Brian, I go with his recommendations and I have found it quite reliable over the years. I gave a "4" rather than a "5" to the price category because I would always like everything to cost less, but I would not go elsewhere in order to pay less. I waited for the car and they began to work on it shortly after I arrived so that I would have to wait as little time as possible.

jedd530

Jan 2, 2009

The overall experience with Laura was good especially since I am a young buyer & the other sales representative (Arben) mistaken that feature to take advantage of trying to sell us a Beat up car that had 100k miles on it when we made clear what our goal was. Also the business manager Tejal Santoro was very sketchy & shady, with Laura we agreed to a monthly payment of 350 a month and when we got to Tejal she said it would be 396 not telling us that she had added extra features to our loan without our permission but before we left the dealer we got that taken care of in a abrupt manner. Also the next day we came back to talk to Tejal about the GAP insurance on our loan & if we got it removed if it would affect our payments or overall price of the vehicle and she had told us no it would not. Later when reading the specifications of the papers I had signed there was in BOLD print if you decide to take of this plan within 30 days you will get a full refund of 698 dollars. We went back to Tejal and showed her & she kept trying to justify her words with saying we misunderstood her or we didn't ask her specific for her job position she was very catty when she wouldn't be because she is dealing with peoples payments on their vehicles especially telling them what they need and what they dont. Setting up service appointments with Brian Strong in the service department was very easy.

leomurray

Jan 2, 2009

The Harr Toyota service dept. staff is the best in the Worcester area.Always informative,friendly,courteous,and knowledgeable. They know what "CUSTOMER SERVICE" is all about. After reading some of the comments written about the Sales department, maybe they should watch and listen to how the 3 Service reps communicate with customers. Just my opinion.Leo Murray

jshoro

Dec 26, 2008

The guys in the service department are great. They treat you like family. They are always helpful and my car is always ready on time. I did not buy my car at Harr but I do all of my service with them. I own three Toyotas and I would not service them anywhere else.

wandeag

Aug 18, 2008

I usually never take the time to fill out surveys, but I figured I would now because the experience I had at Harr Toyota was that good. The salesman I bought my car from, Arben, was professional, personable, and made my first car buying experience quite enjoyable. I never felt pressured at anytime and he really made me feel like he was there to help me. This was refreshing as that was not the case at the many other dealerships I had visited before then. Arben, and everyone at Harr made me feel welcome. Kudos to Arben and the whole team, you have made a customer for life.

desolatebeauty03

Jul 23, 2008

My experience at HARR Toyota was wonderful. Everyone that I had the chance to meet or work with was extremely friendly and they were not pushy at all when selling the car. The management team was awesome and really worked to help the customer. They went out of their way to find the specific car I had requested and it was quick delivery. The sales consultant that I worked with was very down to earth and was very helpful. I would strongly recommend buying a car from this dealership to anyone looking for a great deal on a Toyota. I have given the rating I did because the overall experience of working with this dealership was excellent and I would definately buy another car from them.

i-hate-harr

Jun 20, 2008

complete slim-bucket, slick ricks, liars, dirt-ball con artistsI would NEVER recommend anyone doing ANY business with these low-lifes1298.00 documentation fee?????

juliewelchbucceri2

Jun 1, 2008

Harr ToyotaI was impressed their pricing and quick communication. I sent a bunch of emails early one morning when we got serious about buying a car. They were the first ones back and the ones who most energetically courted my business. I got questions answered quickly. Their quote was very competitive. They are ready to sell cars.My impression is that Dennis and Doug are not laid back latte sipping fancy dealship guys with high margins who slowly court wealthy suburbanites. They have great prices and are no nonsense so they deal in volume and move quickly but have excellent pricing. My local dealership is more slow moving and OK, take your time, yahda yahda, have a beveragebut they do not price their vehicles as well. Dennis and Doug tagged teamed and both answered my many telephone call questions for me when the other was busy. They were very straightforward no nonsense guys who have a lot of energy and want to move cars. Do your research, know what you want and they will get you into the car you want quickly and at a really good price. If you are strolling around just looking then hit the more laid back suburban dealers. Go to these guys when you want a car.

Whitey42

May 20, 2008

I came in to get some positive feed back on the 2009 Corolla XRS and was shocked to hear the salesman speak negative about it. He said it was over priced and people should buy the Camry instead. Strange to hear a Toyota person speak this way about the #1 selling car in the world.Whitey42Auburn, MA

green20

Apr 16, 2008

I went there twice looking for a car. I gave them a price range which they completely ignored. Then they blatantly lied about my credit score and when I showed them all three of my credit reports, they tried to tell me that they use "different agencies" than the ones consumers do.I found a car I liked but told them I would return with my parents. They told me that they don't normally hold cars and that I should fill out the paperwork. I said I didn't feel comfortable, but they assured me it would be null and void if I decide to not buy the car.Big fat lie.

scion13

Feb 11, 2008

I found the total experience exceptionally good.

kmaltsev

Dec 26, 2007

You get a feeling that the whole place is being run by teenagers. This irresponsible dont worry, be happy attitude mixed with empty promises and excuses of the type my dog ate my homework.I went to this dealership 3 times (Im serious) and counting to get the car that I already bought to go back home empty-handed. I hear things like: the car will be ready this afternoon, we will bring you your car, we will send someone to your workplace to get the papers signed, we will do whatever it takes to get it done and Oh, their favorite: whats your phone number well call you back in 10 minutes. Non of the above actually takes place, instead of getting the car I hear lame excuses like: We are sorry, but the car isnt here yet, YOUR insurance company didnt send us the papers, Ill call you back. And every time it takes them a good half-hour to even figure out a status.Im writing this so that others wouldnt have to go trough this.

alnawab

Sep 15, 2007

DO NOT GO TO THIS DEALER. VERY RUDE AND DISHONEST PEOPLE. WORST THAN THE THRASH TALKERS. Get everything in writing, like I did and was happy to walk away from them without loosing deposit. I called and spoke to an internet sales associate, agreed to a price for a Sienna, however did not like it and was interested in 08 model. No hard feels at this point. I let them know I would be interested in leasing and we negotiated a price. I was told since the 08's have not come in we will not know if there are any incentive and the money factor. The sales manager Dennis said lets do a lease agreement today and will redo the lease numbers once the van arrives. Fair enough we do the lease paper I make sure they write the negotiated price on ever document which they did. We use some some factor and close the paper work. I rented a car for a month until the new one arrives. They get the van and call me we are all very excited, I take my dad, wife to show the new van. I say to them lets do the lease paper so that i could get the van tomorrow so that I can bring the down payment. At this point they refuse to use the current money factor and stick to a very high (385). Dennis comes into the office I make it clear that I am very comfortable with the price of the van and will pay the agreed amount. However the money factor is too high. At this point all hell breaks and he is very rude, bangs the desk, throws the file around. This is bad behavior for any one. Their VP John steps in he is cool, however they still will not change the money factor. In essence its a rip off they lower the price and charge to tons of money per month. Based on their payment, I would have paid them 1 thousand over the MSRP, althou the negotiated price was 700 below invoice!!! Net I had to unnecessarily rent a car for a month ($940).

georgealan

Jul 31, 2007

Back in october I had gone to harr to speak to jason and had explaned to him I need a vehicle big enough for my three kids. he had asured me that a corolla would be big enough and that I would be only spending around $400 amonth well I'm spending $600 amonth and the car is not big enough I have called several times to get something else and well guess what now I am paying for what should be 2 corollas but is only 1 and it is too small so I say UP YOURS!!!!!!! Harr has just determind That I and all my freinds and relitves will never buy there again.

Melissa C

Jun 7, 2007

I would have to say that they are the worst dealer I have dealt with. After the sale of the car, I had a few complications so I called them back to work it out....still yet to pick up my car.....I explained my problem. The next day they put through the two checks that were on hold for the downpayment. I was promised these checks amounting to $1900 would not be cashed. They did it anyway and my account was overdrawn, mind you I still did not have a car!!!! I went to the dealership demanding my money back. I also put a $100 down payment and asked that back. Asked for my paperwork and anything else with my name on it. They told me that that they couldn't do anything b/c the office was closed. I demanded they return the $100 to my cc and they charged it again!!!!!! I have calls into the attorney general, bbb and the owner of the company. I would never recommend going there. After the sale they could care less.

kats

Nov 30, 2006

I have read and heard mixed reviews about this dealership, so it should be no surprise that i was a little apprehensive...even though i was recommended through a refferrel. I had a trade in and wanted to buy a new car. I sat down with Greg (salesman) and went over prices, because i was comparitive shopping and knew exactly what i wanted. Greg asked a few simple questions and brought Jason (sales manager) over and we worked out a number that i was quite impressed with. It seemed too good, and walked away telling them they would hear from me tomorrow. The next morning i called and told Jason we had a deal, i would be there later in the evening. I arrived, the paperwork had ALREADY drawn up with the EXACT numbers we had talked about...NO hidden fees. It was so painless. It was the best car buying experience i have ever had, best "sales" experience i had ever had. I would HIGHLY RECCOMMEND this dealership to ANYONE, especially GREG and JASON. I cant say how my experience would have been without those two GREAT guys working with me. My experience deserves an A+++++++++++++!!

dpdonova

Sep 13, 2006

Once the sale is made they dont return your calls unless they feel the deal is in jeopardy. I dont need lies, I need a respectible dealer that is truthful and knowledgeable about the product. Harr Toyota, has successfully unsold me on the Camry! or for that matter any Toyota product.

fitchmunk

Jul 1, 2005

Upon reading the review of cubeiswmi, I have to concur. I was looking for a used Taurus back in 1997 and went to Harr. I found one that I liked and they insisted on a $200 deposit. Later that day, I found the same car for a great price at Saturn of Worcester and ended up buying it there. When I went back to Harr, they refused to give me my deposit back. They denied that I'd even given it to them. When I showed them the receipt, they said that it was non-refundable (even though the paperwork clearly stated that it is refundable). I argued and threatened and was on the verge of filing a small claims suit when I finally received a check for $200 in the mail (after 2 1/2 months!!). Bottom line: GO ANYWHERE ELSE. The prices suck and the tactics are way below reproach.

cubeiswmi

Aug 20, 2004

I am currently in the military and home from training and needed a car in a bad way. I looked around for a specific used car in my tri state area, connecticut, mass, and Rhode Island. I found the car at harr toyota in mass and told the sales person that i would be up as soon as possible seeing as though i didn't want the car to get away. When i was there they said they needed $200 to hold the car and that when the deal was complete they would refund my $200. I was apprehensive with this because i really couldn't afford to give up the money but since Jason assured me that i would receive it back the next day when the sale was complete i agreed to do it. Well now the sale is done and they say that they though the $200 was part of the deal when i specifically told them it wasn't and have a friend that was my ride at the time as a witness. Also when they were writing up the paperwork i saw that they had the $200 in there and i corrected them at that time that the $200 was not part of the deal and that it was only used to secure the car while i was to get insurance and registration straitened out.