Used Cars for Sale at Haselwood Volkswagen Hyundai in Bremerton, WA

Marin Solace

May 21, 2021

Edit: Not happy, my cars brakes started squeezing literally a week after I bought it. The service light was never reset so my car is constantly beeping at me, and to top it off the finance department deliberately ignored me for an entire week. My loan agent at the bank gave me the directors phone number so I could get the information about my loan. The guys who helped us, Tyler (our sales guy) and Donald (finance) were both great! We work in the hospitality industry and were impressed with the level of service here. Tyler was extremely impatient with us being so indecisive, even though he was busy. Donald explained everything in great detail. I have never bought a car before and I left feeling confident and informed on my purchase. We will forever be loyal this dealership. I didn't think I would ever use the word "genuine" to describe a car dealership! My car came with maintenance for 3 years free of charge which made buying a Mercedes A LOT easier considering how expensive oil changes and simple maintenance can cost. Thanks again!

MATT H

Sep 14, 2021

HORRIBLE! Haselwood? How about hasslewood because that’s all I got from this place. Brought my vehicle in for service and check engine light. Pretty standard for a dealership you would think. Just pray you don’t get stuck with Peyton in the service department. AS CONFIRMED by Volkswagen’s secretary/receptionist that I spoke with, this guy “doesn’t answer the phone, return calls, messages, or emails.” Believe me I tried for a week. He never ordered the replacement part for my vehicle and couldn’t be bothered to call me back to answer any of my questions regarding the service. Then I spoke with Daniel. He seemed to be a little more competent. Listened to my concerns and ASSURED me he would give my message to Peyton, because unfortunately for me, Peyton was my service advisor (fancy title), and god forbid someone else could help me. But if you recall the beginning of my story, Peyton doesn’t return messages or phone calls, but I bet he’s really good at cashing his paychecks every week. After a week of calls and getting transferred from sales to service to parts to financing because the customer service people couldn’t figure out who I should be talking to even though I asked for service every time, i finally just gave up on this dumpster-fire of a dealership. I never encountered an entity such as this with so much disorganization between departments and incompetence of its employees to get me to the right person or the help I needed. I would be embarrassed to work at this place. HASSLEwood Volkswagen! Where we don’t care about you or your needs…and it shows. 😉

Raymond Judene

Aug 30, 2021

Got a quote for a little over $1200 for an oil tube. I had it printed up from Hazelwood VW. Today when I call the parts department. They quoted me $91 and some change. I didn't get it the first time but since I need service I decided to try again here. That's when I seen how much of a difference the quotes were just for the part. The others I did compare and here they charge way more for part than other stores. They also charge more for servicing it. Be careful of their inflated part prices. Especially if they work off commission. I did speak to the parts department and when I asked to speak to a service member. No one assisted me.

Dryden

Jul 10, 2021

Worked with Brice from Mazda, we found a car here at Volkswagen that ticked every box. He was very transparent and helped me through every step of the process while ensuring that I knew exactly what was happening each step of the way. If you want to shop at West Hills, talk to Brice at Mazda. He'll make it happen.

Jay Hopper

Jan 15, 2021

We started this "new car" thing knowing what we wanted in the car but without any preconceived ideas about models, etc. We saw a Santa Fe at another dealership and it looked like it met what we wanted so we headed over to Haselwood Hyundai. We were working with Cat Williams and she was excellent, knowledgeable about the vehicle and very professional and engaging in helping us through the whole process. The other folks we worked with were also very helpful and professional. We've only had the car a few days but it looks like it is going to be a good fit for us. Highly recommend the dealership and Cat.