Used Cars for Sale at Hawthorne Auto Square Inc in Hawthorne, CA

Sagirah Wheeler

Aug 28, 2021

My husband and I purchased a vehicle from them in Sept. 2019. The price of the vehicle, was $12,995.00. We put a down payment of $2,000.00. We also gave them 500 a month, from October, until February 2020. Which amounted to $5000. We also had gap insurance, especially after Sean said he doesn’t sale any vehicles with it. My family and I fell into hard times, and I missed a couple of payments. Needless to say, Hawthorne Auto Square had the car repoed. I ended up paying almost $2,000 to get the car out of impound, a short time later. Five days after that, I was involved in a terrible car accident, that was deemed the other parties fault. My husband and I contacted our insurance company immediately. Our insurance company said our car was a total loss, and paid out a $10,162 payment. Of course we had gap insurance, so we weren’t worried at all. All of a sudden, I get a credit alert, in April 2021, I got an alert on my credit report that Hawthorne Auto Square, put a $4780.00 difference on my credit report😳 talk about getting knocked over the head. My husband and I immediately called them. My husband talked to a woman in the finance department, that told him that there was a computer glitch, and that they would take care of it for us. My husband felt a kind of way, and disputed it on his credit report. It was removed. I checked my report, and it was still there. I was furious. I called the finance department, and they asked if I wanted to make payment arrangements. They told me that gap insurance, denied my claim. I was shocked, and confused at the same time. The math just isn’t adding up. I called back the next week, and was emailed the denial letter, and a payment history of my payments that I’ve made. Not only did the denial letter state that there was really nothing to pay out, I cross referenced my bank statements, with the payment breakdown that they sent me. Dates were wrong, along with payment amounts. They stated that I gave them $1,122 on a particular date, but my bank statement said I gave them $1,922. I spoke to a gentleman today, that said if I had any discrepancies, that I can show him. This is the thing, if the cars value was $12,995, and I was told that taxes and fees were $1,200, so that would bring the amount to$14,195. If you subtract the down payment, that would equal $9,195. My insurance company gave you $10,162!!!!!! Why are you trying to rob me of $4,780??!!!!! It doesn’t make any sense!! I feel as if your company, is taking advantage of the black and brown communities!!!! It’s unfair and unethical!! I can’t even get a car now, to provide for my two disabled children!! Shame on you!!! I won’t stop until this is rectified!! I would suggest if anyone buys a car from them, that they make sure everything is legit!!

Devario Sanders

Jul 4, 2021

The car salesmen here are EXTREMELY devious and only care about making their sale rather than getting the customer what they really need. I also can tell the car that I test drove had some issues wrong with it however the salesmen tried to assure me that the vehicle was in upstanding condition. Not once was I showed the engine nor did the salesman even mention the mechanical parts of the car. Just do you like it and how much can you pay for it. Even when it came to the purchasing I informed the salesmen I had 2500-3000 with me I did not want to put 3000 down and be left with no cash. They claimed I had no choice but to put 3000 down. When it was time to get the insurance I did not have enough and could not land the purchase which was no problem for me I was willing to come back with more money. I just found it odd that all of a sudden the salesmen found a way to go down on my down payment from 3000 to 2500 after strongly stating I had to put 3000. I felt like I was being bamboozled. So, From what I experienced this place will have people in some uncomfortable situations so I chose to look elsewhere for a car.

Pamela Lopes

Aug 8, 2021

They approved me even though I had no credit score or history . They're the best. They actually worked with me.. great job.....

Allen Butler

Jun 5, 2021

The Sales Personnel Tony and Sam were extremely impressive and very knowledgeable and helpful. They made the entire sales experience so very comfortable that I would have to rate it as the best purchasing experience in car buying I have had. I thank both of them.

Matt Marin

Jun 22, 2021

Straight up, no hassle. Sean handled everything with alacrity and celerity. I was out before it was time for me to move my current vehicle on the next street due to street sweeping.