Used Cars for Sale at Hawthorne Chevrolet in Hawthorne, NJ

PattyAN

Jul 27, 2016

I purchased my new Tahoe 9 years ago from Hawthorne Chevy and their Service Dept keeps it in "like new" condition! They listen to any "noise" I mention and are extremely helpful and recommend what I need to do since my vehicle has low mileage.

Walter H

Jul 20, 2016

this is my 4th car from Hawthorne Chevy and JR is the reason I keep coming back. leased my daughter a chevy Malibu and she loves it!

Chas

Jul 7, 2016

Our sales agent, Dennis Johnson was the best car salesman we have dealt with in decades of owning cars, and the teams that supported him (including their finance mgr) were great to work with.We were recommended by a friend who has also been a past customer, so now we will join that list of folks who recommend others to go to Hawthorne Chevrolet!

M.T.of Jersey

Jun 22, 2016

I have been dealing with this dealership for over50 years; and they never stop amazing me with how willing they are to go the extra mile to make me happy. They don't make it feel like business.

R.Martinez

Jun 12, 2016

I just got a 2016 Chevy Tahoe LT Luxury package. My salesman was James Gary or J.R. How he introduced himself. Working with him and Jeff the From Management, has been nothing but a pleasure. They truly are great guys and as honest as they come, Thank You guys for such a great experience in buying my Tahoe which by the way my wife, kids and I love. I'll be back in November to pick up a Silverado. Thanks again.

juan o hinojosa

Jun 5, 2016

it was a great experience due to the salesperson Arnold Ziem

LM

May 26, 2016

Joe the service director made me feel like family as soon as i brought my new car in for service the first time.

Nettie

May 26, 2016

I purchased a Chevy Cobalt from you dealership in 2010 and JR Gray was my salesman. He was wonderful to deal with then so I returned to Hawthorne Chevy and specifically asked for him when I totaled the Cobalt. The man went out of his way to help me meet the price that I could afford for a new vehicle. He was professional, courteous and just a nice man to deal with. I have strongly recommended your dealership to my friends and family and have recommended JR to them. This was a trying time for me and JR made it not so difficult. I can not thank him enough!

Lynn B

May 11, 2016

The wait was a little long, but that was partly my fault for waiting until the last second to make an appointment. The Service Advisor did explain to me the better days to make an appointment when there is more than one technician on duty at the time I can make it. Overall, though it wasn't bad. I would definitely recommend Hawthorne Chevrolet!

Jenet

Apr 16, 2016

Great expierience getting my Vette serviced. The mechanic was great! He explained everything to me in detail and gave me future reccomendations. Totally recommend this place for Service! Everyone was so helpful and friendly. Thanks guys!!

Mariposa 18

Mar 29, 2016

Service was First Class, staff was very helpful and my car was serviced in a very timely fashion.

Purplegoat88

Mar 18, 2016

I had to wait 4 hours for them to diagnose and replace my known bad battery under warranty. 90 minutes for diag with their system was fair but the extra 2.5 hours to swap it was unreal and they charged me for labor because I have a breaker and cable on the battery which they never even removed. Then I got it back with the wiring messy! The sales team here is great but service sucks. I always have to wait at least 4 hours for even the simplest things.

Gail

Mar 17, 2016

Took my Impala in for scheduled maintenance. Work was done as scheduled - on time and with no pressure to pay for anything that was not under warranty.

Joseph

Feb 29, 2016

Very prompt and courteous service. We stopped by without an appointment for an oil change service, and were accommodated with no problem. It was appreciated.

Jay C

Feb 27, 2016

Used car salesman John D. was trustworthy, not pushy, and upfront about the used car I was looking for and found on cars.com. Only thing that I didn't like was that car badly needed front tires and dealership was not willing to put them on as part of the listed sales price. If I would have agreed to the tires they would have charged me extra for them. The car shouldn't have been on the lot with that badly worn tires. In any event I left a hold and the dealership returned my hold as promised when I replied that I was no longer interested in the car mainly due to the tire issue.

Lisa

Feb 27, 2016

Have no complaints at all. Just bright my car in for 1st maintenance service. In and out in a short matter of time great experience, great dealership !

Aaron

Feb 25, 2016

J.R. Gray was an incredible help to my fiance and I, not only about assisting us with the price per/mo, but also with sharing his knowledge about the product with us. If a friend or family member of mine is interested in buying or leasing my first recommendation will be sharing my experience with J.R. at Hawthorne Chevrolet.

Mclaire

Feb 22, 2016

I would recommend this spot to anyone looking for a car. Experience was quick and easy and they got me a lower price than any other dealer in the area. 5 stars!

Carter

Feb 19, 2016

Both Ladies at the front were very personable and real. Took care of my problem as fast as the shop could. Diesel Tech was great and identified the problem right away. I was very pleased with the overall experience. Was my first time in this dealer. I will make it my dealer moving forward. CE

Joseph

Feb 15, 2016

Excellent experience purchasing our new truck from Dennis Johnson at Hawthorne Chevrolet. He was very professional, knowledgeable and responsive to all of our questions and needs in the process of the purchase and day of delivery. We are happy with our new 2016 Silverado 2500HD.

Brian

Feb 8, 2016

I stopped in to test drive a Silverado and a short time later I drove off the lot with the deal I wanted. Thanks to Bobby Madden for the quality experience I had at Hawthorne Chevrolet.

Patricia

Feb 8, 2016

I had an issue with some monitor lights and Steve K was very helpful. He listened intently on my description of the problem and updated me on the cause! Great job!! All fixed!

Josephine

Feb 7, 2016

We had a miscommunication via email and had trouble reaching each other via phone so I came in to the dealership and JR Gray was able to help clear things up.

Melissa

Feb 7, 2016

Everyone was helpful and friendly. I did not have to wait long while my car was serviced. I will definitely be using the service dept. again.

Phyllis

Feb 7, 2016

Everyone was friendly and very helpful - I always have a good experience with your dealership. They even offered to drive me to work.

Russell

Jan 4, 2016

My service representative did a great job of keeping me informed and explaining the repairs required and understood my concern about costs outside of my warranty. The other service representative (who I know from other visits) asked the service representative who was helping me to say hello from him. I thought that was very nice of Mike. It really makes me feel like a valued customer and that the service staff has my best interests at heart.

Raquel

Jan 1, 2016

Very professional service. I like that all of the info was in the computer system as far as warranty. Very happy customer! Thanks

Patrick

Dec 31, 2015

Staff, especially John Dingertopadre, was very helpful, courteous and detail-oriented. The process was very simple and straight-forward, and I drove out of there with a beautiful new car.

John

Dec 30, 2015

courteous and very personable service representatives. A special pleasure to be greeted by Mike whose professionalism was a standout at Paramus chev and is even more so at Hawthorne. He and all Hawthorne folks are a credit to the organization.Thank you and a prosperous 2016 to all the Hawthorne staff.All the best,John Sheerins

Matthew

Dec 30, 2015

The first visit was to get oil change and 15,000 service with a recall and noise in the rear. Unfortunately, the noise in the rear required a follow up service appointment and two days of a rental which was not a SUV (Tahoe) that I wanted to drive. But the noise was gone after the 2nd visit.

Susan

Dec 30, 2015

It was a great experience being a first time purchaser of Chevrolet, I would highly recommend your dealership to others

Thomas

Dec 30, 2015

I went in with GM recall on a part- but, after your checking the car I didn't qualify after all. Everyone was very nice & helpful.

James

Dec 26, 2015

Truck wasn't ready by 4 and had to wait for an additional hour, truck was there all day. Personal paperwork left on my back seat was all over the rear floor when I went to pick up truck. Your service rep claimed that my cell phone was to blame for not being able to connect to bluetooth, when I got the truck back bluetooth worked and I did nothing to my phone, seems like there was a problem you would not admit to.

Raymond

Dec 24, 2015

I walked in the door of Hawthorne Chevrolet with the intention of buying a new 2016 Tahoe on my terms and not the dealers. After speaking with Mr. Tom Brown we worked out the details for our trade and completed our purchase without the typical back and forth haggling that occurs elsewhere. Thank you Tom.

Stacy

Dec 23, 2015

Bobby Madden at Hawthorne Chevy was awesome. Provided me different pricing options, Avoided the old-time price haggling of going back & forth numerous times. Luckily one of the options fit perfectly into my budget. I have been to a few other showrooms where they didn't look my way but Bobby was courteous, personable & of course helpful right from the start. I would definitely recommend Bobby & the group at Hawthorne!

Eugene

Dec 19, 2015

As usual the service department does an excellent job in informing you of the status of your vehicle and the necessary repairs to keep our vehicle in tip top running order. They treat you vehicle as if it was one of theirs.

Robert

Dec 19, 2015

Your salesman Tom was very professional and provided a very pleasant and hassle free experience. I know this because I went through the opposite on previous occasions. It was refreshing to deal with Tom and also your finance person,Carrie.

William

Dec 19, 2015

Arnold was very professional and easy to work with and was very knowledgeable about the cars and about out of state registration and he took care of everything which made the buyer experience pleasurable. He took care of all the details and I got to enjoy the purchase of our new car. I need to say the same about Carrie. She too, took good care of me and handled the payments and assisted in the registration of the vehicle. Very Professional group of people. They will make sure that I get everything from PA DMV, i.e., registration as soon as they get it. They still care even after the sale. That shows integrity and dedication to their clients.

Michael

Dec 18, 2015

James and his team were excellent! 110% satisfaction! In fact, it was the most pleasurable car dealership experience I've ever had. I will be returning later in the year when my wife gets a new car! I love my car! Thanks for the amazing experience!

Paul

Dec 18, 2015

Great Buying Experience!!! Robert/Jeff/Bonnie made Buying my new Tahoe LTZ a great Present for My Wifes Christmas!!!!! I am a Hawthorne Chevrolet Customer!!!! No other Dealer comes Close!!! I used to buy from Paramus Chevrolet Never Again. Hawthorne Chevrolet is the place to buy from!!!!

German

Dec 14, 2015

Very straightforward. Great deal up front. No hassles getting the car from another dealer for me. I've already recommended Hawthorne Chevrolet to some friends.

Janice

Dec 12, 2015

Everyone there is constantly professional, courteous and extremely friendly! It is such a pleasure to come there. My parents, husband and I always purchase our vehicles from you.

Lynette

Dec 12, 2015

I have purchased/leased about 7 vehicles from Hawthorne Chevy. My salesman, JR Grey always makes it a pleasant and easyexperience.

Andrew

Dec 8, 2015

Looked at my truck in a timely manner, discussed the their findings. My parts were ordered, now waiting for the parts to come in to complete the repairs

Richard

Nov 30, 2015

Once again this dealership came through for me at getting me in the car I wanted at an affordable price.

Barbara

Nov 23, 2015

I want to know the car is properly cared for and since I have limited knowledge about that I rely on the dealership for their expertise,

Lisa

Nov 23, 2015

I found all the employees at the service department to be very nice and accommodating. My car was dropped off the night before and I was acknowledged immediately upon driving into the service bay. I got my text when the car was done and I went to pick it up after work. My only complaint would be that the car wasn't washed and sparkling when I picked it up. Not sure if since it's a free maintenance visit if it's just not done - and the car wasn't overly dirty but it's the point of it. Maybe a complimentary wash isn't something included or even done. But it should be. My Equinox should have been as bright and shiny as when I first drove it off the lot last October. Just food for thought. Thx for listening.

Kevin

Nov 14, 2015

It was an excellent experience. They made it very easy. They were willing to accommodate our every need including getting the exact car from another dealer, which was very much appreciated.

Tom

Nov 12, 2015

Every staff member was friendly, courteous, and very helpful in assisting me with the decision to purchase my new Chevy Cruze from your dealership. Their patience and perseverance in responding to my particular requirements was especially appreciated.

Rosalin

Nov 11, 2015

I was greeted promptly and with a pleasant smile as well as demeanor. I was kept aware of what the status was with my vehicle and the estimated time to have it ready

John

Nov 10, 2015

Everyone I dealt with was very knowledgable and courteous. From the start of this purchase with John Dingerropadre to the finalization with the finance department. Everyone treated me fairly and answered all my questions in great detail.

Rudolph

Nov 5, 2015

Dealership is excellent. We felt very comfortable dealing with the employees there. No pressure. Our salesperson, John Dinger, was exceptional. He took his time with us and made sure we were happy with our vehicle, the 2016 Equinox. Love the SUV.

Richard

Nov 2, 2015

Tom Brown is an excellent salesman. He has all the answers or will check if he needs assistance. I would highly recommend Hawthorne Chevrolet.

Darryl

Nov 1, 2015

From the Sales manager Jeff to my salesperson Dennis, the experience was absolutely wonderful. They didn't crowd me and the asked where I wanted to be with my payments and found something that I was thrilled with.

Laura

Nov 1, 2015

I waited for my car to be serviced and it was done in a fairly reasonable time. Al Hoverman, my Service Manager was very pleasant, helpful, and accommodating. Overall, a pleasant experience.

Keith

Oct 29, 2015

Our Salesmen Arnold Ziem was very curtious and friendly and very helpful in making our selection and getting us a very good deal on a vehicle.

Rita

Oct 29, 2015

I love how I'm treated with courtesy and politeness and with open honesty. I haven't gotten that my other Chevy dealership.I feel like I'm not just another customer but someone important

Rosalind

Oct 29, 2015

From the moment you pull your vehicle into the garage, you are greeted with a smiling and welcome face. Steven Kochan, is always outstanding in his knowledge and his willingness to assist you and make your visit as pleasant as possible. Mike Rivera is also always helpful. Joe Decangi, always takes a moment to say hello and is ready to help if needed. Dealing with Ron in the parts department is always fun, he is knowledgeable, a very polite. I can't forget Carrie Bickford, she is a caring and very helpful member as well. All in all, Hawthorne Chevrolet makes you feel welcome and comfortable, and everyone is very capable. I always recommend them to friends and family, and even strangers that stop me to get the low down on the VOLT!!

Valerie

Oct 29, 2015

Really think your dealership is the best. No price haggling no waiting around, Dennis Johnson is so easy to work with. We will definitely be back.. Service department is great pulling your car into them is a great convenience.

Nicholas

Oct 20, 2015

I normally dread shopping for a new car. However, this time my experience was painless, quick, and I felt that Dennis really understood my needs.

Stephen

Oct 20, 2015

Salesman was very courteous, easy to deal with, understood my concerns and worked diligently to meet my payment goals. Most of all he was not "pushy". When my lease is up, I am not going anywhere else.

Edward

Oct 8, 2015

Took too long to get my approval . disappointed that i was in the rain stripping my old vehicle all set to go and then get called in saying there was a problem maybe they should ake sure right from the start n then the gollowing day to sit there for over three hrs. Wasnt right either. But you live n learn i just hope its a well built truck and i dont have any issues with it.....

Linda

Sep 26, 2015

I took my 2009 Equinox in for an oil change (I've used Hawthorne Chevrolet since I bought it in 2009). I knew I had just a few payments left so I walked over to the showroom and found Tom Verhheek and asked him if he could check to see what kind of a deal I could get if I traded in my Equinox. He immediately got me all the information I needed and we started the process. This was a Monday and by Thursday, I had my new Equinox LTZ. I love it!

Matthew

Sep 25, 2015

had new truck serviced for 3 month service. Job was done quickly and had no issues at all. I like being able to make the appointment online.

Holly

Sep 24, 2015

At Hawthorn chevy they it had a Great experience. Everyone was very helpful and did not feel the pressure to buy.

Lorraine

Sep 23, 2015

Arnold Ziem was excellent sales and negotiating. Jeff the manager was great also and he got me a bow for the car.

Patricia

Sep 21, 2015

The service was fast, Everyone was very nice to me. After the visit was over and my car checked out ever thing was explained to me about what was going on with my car. Hawthorne Chevrolet always have a good crew of people in the service department and there are so nice to me.

Eugene

Sep 18, 2015

My car was serviced in the time promised. All items were taken care of professionally and as usual treated my car as if it were their own.

Robert

Sep 11, 2015

My vehicle received an engine oil and filter change; tire rotation and 27 point inspection. Facility was clean, staff was courteaous, and waiting time was reasonable.

Franklyn

Sep 9, 2015

Arnold Ziem was very helpful and informative in getting me the right car at the right price point. His advice toward leasing a 2016 Chevrolet Cruise was a perfect fit! I would definitely recommend Hawthorne Chevy to my friends and family.

Richard

Sep 8, 2015

Had a wonderful salesperson help us made the process of leasing our 2015 Equinox quick and easy. Could not be happier and look forward to doing future business

Robina

Sep 8, 2015

Mr. Dennis Johnson was an excellent representative of Hawthorne Chevrolet. His professionalism was extraordinary. Cordial, knowledgeable and patience is the way to describe Mr. Johnson. Thank you for the experience!!!

John

Sep 4, 2015

This is the second time you have asked for me to answer this survey.Nothing has changed from the first survey. Hawthorne Chevrolet was outstanding. JD Lobosco.

Calvin

Aug 28, 2015

The Hawthorne Chevrolet staff members were friendly, quick and knowledgeable. I would definitely go back and have my Equinox serviced there again.

John

Aug 28, 2015

Our sales person, Andy was amazing. He was honest and very helpful. The dealership had the state-of-the-art checkout in Finance which made signing papers extremely easy. Picking up the car was painless. Nicely done!

Donna

Aug 27, 2015

This is our second vehicle we have leased thru Tom Brown at Hawthorne Chevrolet. He is the ultimate professional. He worked out a financial plan that fit our needs. He went thru everything on the vehicle and followed up to make sure we were satisfied with our purchase. I would highly recommend friends and family to Tom Brown.

Raymond

Aug 27, 2015

Requested service was provided as expected. Staff was knowledgeable and courteous. Facility is clean and waiting room is comfortable. Free coffee was a plus!

Phyllis

Aug 23, 2015

Excellent service. This is the 1st time I had my car serviced with you and I will definitely come back to have my car serviced there again.

Mary

Aug 22, 2015

We ALWAYS have a "positive service experience" at Hawthorne Chevrolet. The quality of the service is outstanding! Everyone on the "service team" is customer focused, organized and professional! We count on Hawthorne to keep us on the road! We love to drive our 2010 LTZ Malibu. It is a high quality product! Hawthorne Chevrolet is the best Chevrolet dealership in New Jersey!

John

Aug 20, 2015

Everyone was/is very professional and helpful, The Sales is excellent,The Parts staff is excellent and the Administrative group is great.The Service is also excellent. This is the 5th Tahoe I have bought from Hawthorne Chevrolet. Regards,JD Lobosco.

Robert

Aug 19, 2015

After a year of waiting for recall service parts, work was done efficiently, without drama, and I feel as though my vehicle was respectfully treated, even though it is ten years old. Thanks!

Kristen

Aug 18, 2015

We were greeted immediately by purchasing/Leasing Specialist Bobby Madden. He was very knowledgeable and friendly. The entire process was smooth and I never felt pressured or misled.They made sure I understood how all functions worked in the car. All employees were friendly and accommodating.

Richard

Aug 18, 2015

Had a very pleasant experience at Hawthorne Chevy, very intelligent sales reps, and Finance people. Been to so many dealerships, and Hawthorne worked with me in meeting my price..All in all a great experience

Christine

Aug 17, 2015

The service person was helpful and the service was quick. I had a small problem with the tire air light came on, put air in it...it did not work at all...then I had someone put air in it for me, a few days later and so far it is fine.

Thomas

Aug 15, 2015

I can't say enough good things about Hawthorne Chevrolet, the facility looks great the service is fantastic and treat us like family. I know they will give us a great deal and stay true to their word, I'll never go anywhere else!

Peter

Aug 14, 2015

Hawthorne's representative Steven Kochan was very professional. He answered all my questions in a direct but pleasant manner. Steven did not try to sell me on a laundry list of procedures that I might not have needed. To top it all off, the service department completed the job and got me back on the road in LESS time than I had expected.All in all, I have been COMPLETELY satisfied with my experiences at Hawthorne Chevrolet.

Brian

Aug 11, 2015

Overall the experience was good but the advertised special we came in to get after calling to confirm was not available.

Edward

Aug 11, 2015

Service Manager Joe and Consultant Steve did a wonderful job as usual. They are the reason we continue to go back to Hawthorne Chevrolet for service.

Susan

Aug 9, 2015

It was good I never have a problem with the staff ever one is always friendly and willing to help.

Omaida

Aug 8, 2015

Very pleasant I was greeted by Mr Dennis Johnson out side in the parking lot, very friendly and had a lot of patience with me and my family. Great Sales person!!!!!

Luis

Aug 7, 2015

Tom Verheeck gave us a fair deal and and OUTSTANDING customer experience. In a world full of jerk salesman Tom really stood out in our minds and is the reason why we decided to go with the Equinox over another brand. Tom was patient, never pressured us to make the purchase and gave us great insight in to each of the vehicles that we considered. I will definitely come back to Tom. Thanks Tom, You're the man!

Elizabeth

Aug 2, 2015

Mr. Gray was extremely helpful and listened when I told him what I was looking for . He made sure I was delivered the color Trax I wanted in such a timely manner. He definitely went above and beyond.Thanks J.R.Gray!

Robert

Aug 2, 2015

I had a pleasureable experience in my recent purchase at Hawthorne Chevrolet. Everyone at the dealership was kind and courteous and very helpful in helping get the Truck I wanted.

James

Jul 31, 2015

The best! Quick service and attention to detail. Always a pleasure to go to Hawthorne Chevrolet. I highly recommend purchase and service.

Suzanne

Jul 25, 2015

Arnie greeted us immediately as we opened the door, was extremely knowledgeable and friendly and overall my husband and I connected well with him.

Caitlin

Jul 24, 2015

I felt very comfortable speaking to everyone I dealt with and the experience was overall quick, organized and simple for me to understand because of the professionals at the dealership.

Delia

Jul 23, 2015

Arnie Ziem was most helpful and knowledgeable of my needs and financial concerns. This is the second vehicle I purchased under his superior expertise.

Nathaniel

Jul 22, 2015

Both Steve J. Barna and Dennis Johnson took care of me with my Camaro purchase. I have nothing but high praise for everyone I had contact with at the dealership. My last 2 Chevy purchases came from Paramus Chevy. I'm proud to say Hawthorne Chevy will be my dealership going forward.

Ione

Jul 21, 2015

I like taking my vehicle to Hawthorne for service, everyone is so efficient, waiting time is not so long in comparison to other dealers.

Marilyn

Jul 19, 2015

Wow... This is how I always feel when I bring my car to Hawthorne Chevie .. Please always stay as good as you are with the whole spectrum of service .

Judith

Jul 18, 2015

My 2007 was issued a recall on a door sensor. It wasrepaired within an hour. This is my 6th vehicle from Hawthorne Chevy. I am a loyal customer, and their employee Steve takes great care of my vehicle.

Robert

Jul 14, 2015

I brought one issue to the service tech: that when starting the car with the key about half of the time the car stalls. Not once, but twice, always twice. The issue doe not present itself when using the remote starter. The issue could not be duplicated y the service dept.

Rosalind

Jul 14, 2015

I didn't realize the scope of what needed to be done to my vehicle and underestimated the time required. Due to my schedule I decided not to take a loaner and just re-schedule. Instead of re-scheduling they didn't want to inconvenience me and were able to get all of the work done in a much shorter time frame so that I could go about my business, which was picking up the grandkids...:-) They always go that extra mile to accommodate!! Top Notch!!!

Joseph

Jul 11, 2015

Dennis and the rest of the team did everything possible to make my experience an enjoyable one. They also gave me the best price on my Tahoe, compared to other dealerships. I will definitely be purchasing more cars from Hawthorne Chevy in the future.

Anthony

Jul 9, 2015

Steve in service dept was fantastic; Extremely professional and attentive. Gentleman who drove me to work was also a wonderful person.

Robert

Jul 7, 2015

Everything went smooth and haggle free. I was NOT pressured into buying stock off the lot and got exactly what I was looking for even though my color/options choices were not immediately available.

Melissa

Jul 5, 2015

I had a nail in my tire and was pleased that Hawthorne Chevy accommodated me with an appointment the same day on such short notice.

Eugene

Jul 2, 2015

Bobby explained everything quite well. He took the time to review the dashboard and all buttons. Also, I really thought that he finalized the paperwork rather quickly in order to get us out of the dealership faster than expected.

Tiffany

Jul 2, 2015

Our original salesman was out due to a family emergency and Tom stepped right up to hand over our car...I was pleased and satisfied with service that day!

Lawrence

Jun 30, 2015

Very good experience. Had an 8AM appointment and finished by 9:30AM. Part that was ordered was installed and a recall completed.

Thomas

Jun 30, 2015

I recently purchased a used Chevy Trailblazer from another dealer. I brought my vehicle to Hawthorne for its first service and to check a Stabilitrak fault code. My vehicle was repaired promptly. I was even loaned a car to run some errands while it was being fixed. The service area is clean and professional in appearance. I am very satisfied with your service department.

Joseph

Jun 29, 2015

Service was done on time even a little bit earlier then expected. Vice nice people in Service/Billing. I will definitely being going back there for service.

Joseph

Jun 26, 2015

I had a great experience. Everyone was courteous and helpful. I would recommend Hawthorne Chevrolet to my friends and family.

Melvin

Jun 26, 2015

Thomas Verneeck was the salesman . He was wonderful, He knew everything about the truck I bought.And showed me how everything worked.

Lynn

Jun 25, 2015

Hawthorne Chevrolet made purchasing my 2015 Equinox a pleasurable experience. I am very happy with the service I received and with my new vehicle.

Nicholas

Jun 25, 2015

The staff was very knowledgeable and they gave me a lot of reasons to purchase with them. They met my budgetary needs and they were very prompt to work out a fair deal. This is the second car that I've leased from them, and it surely won't be the last.

Loren

Jun 24, 2015

I went to another dealership initially, and was promised things they couldn't deliver. I came to Hawthorne Chevy and drove off the same day with my new car! My salesman, Dennis Johnson, was very informative! Thank you Hawthorne Chevy!

Jim L

Jun 24, 2015

My mom went because of water on her floor when she used her air conditioner. They said after checking it was repaired and was just a clogged drain line. A few weeks later she used her air conditioner water on the floor again. She returned now they say it was a different problem gave her another bill and let her know that they did a full inspection and the car was good including her brakes. 2 days later her brake line broke at a red line causing to go through the intersection with on coming traffic. When I called the service department I got a full run around with all of the excuses. THEY STILL TOOK HER MONEY, & DID NOTHING FOR THEIR INCOMPOTENCE TO SERVICE A VEHICLE COORECTLY!!

Danielle

Jun 23, 2015

The service was quick and efficient. My car feels like it has been running better since I've had it serviced. Everyone was helpful and courteous.

Donna

Jun 15, 2015

All the staff was courteous and professional. I was able to take my car immediately in, and the problem was resolved.

Sean

Jun 15, 2015

Came in and spoke to Rob Braschi and he was fantastic. I have been to multiple dealerships and Hawthorne Chevy was by far the best experience I had. That is due in large part to Rob.

Frank

Jun 13, 2015

Service writer was very attentive. Listened carefully. Service tech also listened then explained our options clearly. I was very satisfied

Robert

Jun 13, 2015

The car was done right and in a timely manner .Service dept. personal on point and very professional The car was returned to me with ALL settings the same as I left them

Melissa

Jun 5, 2015

Everyone was very patient and helpful. I had a very positive experience with my salesman, Dennis Johnson and the finance department.

Alan

Jun 3, 2015

Went in for my 1st oil/filter change on new car. Courteous and fast service. The bill, a big fat zero. Thank you GM.

Dennis

Jun 3, 2015

SALESPERSON- VERY FRIENDLY AND KNOWLEDGEABLE.FEMALE FINANCE MGR- MOST DEALERSHIPS ARE MALE. SHE-WAS THE FRIENDLIEST AND MOST HELPFUL OF ANY FINANCE PERSON I'VE EVER DEALT WITH. A REALLY NICE EXPERIENCE. I WOULD HIGHLY RECCOMEND HAWTHORNECHEV,

fatsy

May 30, 2015

James is the best salesman I've ever dealt with. So friendly and quick with any answers you need. Will get you the best price on the car or truck you want

Steven

May 28, 2015

After walking around the dealership for 5 minutes a salesman J.R. Gray came over and helped me with a test drive and in 15 minutes after the test drive we made a deal and I purchased a SUV. He made my experience easy and painless. Wow it is still possible to enjoy the car buying / leasing process...Why can't everyone be like J.R.

Angela

May 27, 2015

DENNIS JOHNSON, MY SALESMAN, HAS ALWAYS BEEN HELPFUL & COURTEOUS. I HAVE LEASED 2 CARS FROM HAWTHORNE CHEVY IN THE PAST 3 MONTHS. I LOVE THIS DEALERSHIP & IT'S EMPLOYEES

Chester

May 24, 2015

It's always a pleasure going in for service. Everyone is very helpful. And I don't have to wait too long! Keep up the great work. And thank you!!

Vicki

May 23, 2015

Car was taken as soon as I arrived. Service took exactly as long as he said it would. Am satisfied the work was done as promised.

Sura

May 17, 2015

I was quite late in keeping my appointment because of unforeseen circumstances and they took me anyway. I was pleasantly surprised.

Edward

May 13, 2015

had my vehicle in for the 45,00 mile service. was done in less than 2hrs. everything was explained to me

Patricia

May 13, 2015

As always was greeted professionally , recall service completed in 1 hour. I have been going to this facility for service for 25 years

Randy

May 12, 2015

The experience at Hawthorne Chevy Service dept. is always excellent! Steve K the service advisor is top notch! We have had Chevy for years, all bought at Hawthorne and have been using the Service Dept. for years and have never had problems!

ac

May 9, 2015

I was very pleasantly surprised by my experience at Hawthorne Chevrolet. My salesperson Tom Verheeck was very pleasant and professional throughout the process. I didn't feel that I was being pressured to spend extra money, and I feel that I got a really good deal on my new Chevy. I highly recommend this dealership and salesman.

Kenneth

May 5, 2015

This was the best experience I have had at a car dealership. I told them what I wanted and they worked with me to fill my needs. The experience of my sales person Arine was top notch! Steve the manager was very helpful friendly and worked with me to help lease my vehicle. This is my fifth lease from Hawthorne Chevy and will continue to return for my service and future leases. I already recommended Arnie to a co worker and will be stopping in today to see him. Overall a fantastic experience and I love love the car!

Mary

May 2, 2015

Your "service" is simply OUTSTANDING! ---- Everyone on staff is very friendly, customer focused, organized, and professional. Thank you for being there when we need you! ---- Our 2010 LTZ 4 cylinder Malibu is a "high quality vehicle," and Hawthorne Chevrolet is a "High Quality Dealership," so as such, it is a GREAT combination! ------ Special Thanks goes to Mr. Steven Kochan for his patience and professionalism. He gets the job done in a professional manner! ---- We are looking forward to purchasing our next vehicle at Hawthorne! ----- YES, service does sell cars!

Richard

Apr 25, 2015

My experience was a very good one and I left there extremely happy. All the sales staff treated me great and I would definitely go back there in the future.

Lois

Apr 22, 2015

i brought the car in the day before and it was ready my lunch time or sooner the next day. i was met by a professional. i like the office idea. it is quieter and more relaxed. he took the time to go over what needed to be done.

Chuck

Apr 17, 2015

I'm a first time customer in for service.After receiving emails from your service dept manager, i decided to give Hawthorne Chevrolet a try. Wow what a great experience! The indoor service check-in is very convenient! Steven Kochran my service consultant was courteous and professional.The waitiing area was comfortable and clean. My GMC was serviced quickly. I stopped by the parts counter to order a couple of things, and they had them in stock! Ill be back! Thanks!

Daniel

Apr 15, 2015

As a long time, loyal customer of Hawthorne Chevy, it's the service which keeps us coming back. Of course they know their product, of course they offer the best prices... It's their commitment to service which is paramount. They make a sometimes anxious and tedious process pretty easy!Thanks Larry A. And Bob D. for your service!!

Peter

Apr 12, 2015

Hawthorne representative Michael Rivera treated me with the utmost courtesy and professionalism. He explained the work that my car needed (replace rear brake pads and resurface rear rotors) in clear and understandable language. The service department was very punctual; the car was ready when Michael initially said that it would be ready.

Helen

Apr 11, 2015

Mr. Dennis Johnson was very well mannered, listened to my needs and wants, and was not pushy. He definitely made me feel comfortable in both my choice and payment options. I was very much satisfied and after having been looking for a new care for 6 months I am very happy with my decision and with whom I was given the opportunity by. I will definitely recommend him and Chevy to others.

Frank

Apr 10, 2015

I was greeted promptly and cheerfully. The service I wanted done was completed in an appropriate amount of time and reasonably priced.

Nancy

Apr 7, 2015

Quick and Efficient. Easy to schedule appointment. Great hours. Clean, comfortable waiting room. Employees very respectful of their customers. It is my third Equinox and I love it.

Lindsay

Apr 2, 2015

We were very impressed with the whole experience. As soon as we walked in the door, JR took care of us and didn't look at us like we were a waste of his time,with our situation. He wasn't pushy or anything, which we loved about him. We felt that he did the best he could. JR was very professional, as well. We love the car, loved the experience, and will be back!

Katelyn

Mar 28, 2015

Great experience! The finance manager was so helpful and nice! He answered all my questions before I even asked. He is extremely knowledgable of cars and made the nerve wracking process of buying a car easy. I'm very happy he worked with me.

alisonsinger

Mar 24, 2015

If you are in the market for a New Chevrolet or used vehicle Hawthorne Chevrolet is where you need to go to! I will recommend this place to everyone I know. I had such a fantastic experience in this amazing car dealership. My salesperson's name is Rob Braschi and he is amazing. If you are in the market I strongly recommend for you to go to Hawthorne Chevrolet and ask for Rob Braschi. Rob isn't your average salesperson and the reason why I say this is because he wasn't pushy nor rushing me to buy the car which is what an average sales person does now a days. Rob on the other hand was very professional and laid back in the sense he wasn't rushing me to buy the car, he actually took his time explaining the vehicle and took me on a test drive and explained the whole process to me. I can appreciate a sales person who is very knowledgeable and not pushy. I don't like when a salesperson is pushy. The environment in the dealership was very nice, friendly and loving, everyone that walked by me said hi and i thought that was great. I bought a 2015 Chevrolet Malibu and I love my vehicle.

ericrivera

Mar 22, 2015

The car buying process was a phenomenal one at Hawthorne Chevrolet. I have bought vehicles in the past but I had never experienced such a great experience until now. I bought a 2015 Chevrolet Camaro ZL1 from Arnie. He made my experience an amazing one by answering all of my questions and boy o boy did I have a lot of them. I don't like being a pain but I needed my questions answered and Arnie was very knowledgeable and kept it professional by answering all of my questions without getting annoyed. I have been to other dealers where the salesperson gets upset when being asked a lot of questions but that didn't happen this time around which I must admit I was very surprised and impressed. He also kept me very informed of the buying procedure there which kept me at ease and I appreciate that very much. Thank you for making my car buying process an amazing one. When I am ready for another car I will definitely be coming back to Hawthorne Chevrolet!

Victor

Mar 21, 2015

My father and purchased a dump truck for his business. We are happy we went there, the salesperson Michele was very professional and made us feel welcomed from the moment we met her. The experience as a whole was wonderful and we would certainly do business with Hawthorne Chevy in the future.

melissadematteo

Mar 21, 2015

I purchased a 2014 Chevrolet Malibu from Bobby Madden. I had an amazing experience from the time I walked into the dealership until the time I walked out. Bobby was very nice and kind. He answered all of my questions. Jeff Mays was very attentive in making sure everything was handled properly and going smoothly. Carrie was a great finance manager she made sure I understood everything I was signing. I had an overall amazing experience at Hawthorne Chevrolet. I will recommend anyone in the market for a vehicle to come to the dealer and ask for Bobby Madden.

Angela

Mar 20, 2015

Dennis Johnson has been my salesman in the past & he always does an excellent job in explaining things & making me feel welcome & really cares about my needs.

Simon

Mar 18, 2015

Having worked in the automotive business for 18 years, I was really impressed with the overall buying experience. Tom Brown and the Chevy Hawthorne team provided excellent customer service throughout the entire process.

Dennis

Mar 15, 2015

I Everything was great. I really like the waiting room. Being able to watch TV,read the paper,have something to drink helps pass the time. Everyone was very helpful and professional.

Peter

Mar 14, 2015

greeting was excellent. As promised, when I made the appointment, I was out the door in 90 min. Oil change, multi point inspection, and tire rotation were all performed well. I truly feel this is the best chevy truck I have ever driven.

Ashley

Mar 10, 2015

In 2011 I experienced identity theft. I never thought Id be able to independently purchase and finance a new vehicle, let alone a fully loaded one that drives like a dream. My salesperson wS incredible, staying after closing so I could drive away in my new trax.... Every time I get in it I smile. Wonderful experience and I can't see myself buying from anywhere else or not strongly reccomending my friends and family doing the same.

David

Mar 8, 2015

I was originally referred to Hawthorne Chevrolet by Mr. John Curry. The respresentative who sold me the car was Mr. Dennis Johnson who was an excellent representative that treated me with the best of service!

Buda

Mar 7, 2015

When compared to other Chevy dealers Hawthorne seemed to be a better fit for us. Didn't feel pressure and it felt as though they cared about us and earning our business.

Rosalin

Mar 7, 2015

I'm always greeted with courteousness and pleasant smile. In addition, I am always keep updated on the progress of my vehiclse.

Maricela

Mar 5, 2015

This was the best and easiest car buying experience we ever had. Everyone was friendly and most importantly, we did not feel pressured at all. Thank you!

Robert

Feb 26, 2015

This service visit like the other service visits left me very confident that my service request would be handled with professionalism and with respect to the customers time constraints and peace of mind knowing the job would be done right and on time

Joan

Feb 23, 2015

The repair work was done and the recall parts were installed on my 2014 Volt in a convenient and timely manner.

Kathryn

Feb 21, 2015

Everyone is knowledgeable and friendly. The entrance to the service dept is very clean even though cars and trucks are in and out all day.

Jeannine

Feb 18, 2015

Experience was great from the minute we walked through the door. We were greeted by a receptionist who then directed us to a sales person. Dennis Johnson was a great sales person, we would come back again to work with Dennis and/or recommend him to others.

Scott

Feb 9, 2015

Hawthorne Chevy listened to all my concerns and pointed me in the right direction. I am very happy with my experience and my new car!

Mered

Feb 4, 2015

Pleasant and uneventful. The salesman was knowledgable, friendly, and professional. All questions were quickly answered without pressure to get the job over with. Delivery was smooth.

Ricardo

Jan 30, 2015

Jordan of the Service Department was great. I can tell he will have a long and successful career given his attention to customer service and professionalism. Also, Robert DiSimone of Sales was a pleasure to work with. Bob has a great demeanor and never made me feel pressured or rushed.

Michael

Jan 29, 2015

My service advisor Michael Riveria was very helpful as he always is; everything was done perfectly as it alwayshas been. this is the best service department and dealershipI have ever dealt with.

Peter

Jan 22, 2015

I was very happy to be accomodated on a Saturday with a Friday dropoff. The service advisor explained the maintenance being performed and answered our questions regarding the Infotainment system.

Vincent

Jan 18, 2015

I did not need a new truck but came to see what I could getand left with a new truck

Mary

Jan 14, 2015

OUTSTANDING Service, and OUTSTANDING people! Hawthorne Chevrolet is #1 both in Sales & Service! ---- They are the BEST Chevrolet Dealership in New Jersey! The Service Team is VERY professional. They are customer focused. I HIGHLY recommend Hawthorne Chevrolet! If you are in the market for a vehicle, or your present vehicle needs service, go to Hawthorne Chevrolet! They make things happen for the customer. High quality service, and a VERY professional staff!

Wilma

Jan 11, 2015

I am very pleased with your Service Department, you never take advantage of a woman and that is appreciated. You never try to do work on my car that isn't necessary. Excellent Service!

Luis

Jan 8, 2015

it was Great!!! James Gray did an amazing job to earn my business and overall it was a great experience.

James

Jan 7, 2015

Tom V was excellent. Your entire staff was very helpful. I purchased (leased, financed) two vehicles and i expect to do more

Kathleen

Jan 7, 2015

I purchased a donut for my new 2014 Malibu, after having a blowout. I strongly suggest that Chevy equip new cars with a donut, since the air pump is useless when the tire is ruined. I got an oil change while at the dealership; as usual, the service there is excellent.

Barbara

Dec 26, 2014

Our Saleswoman, Elaine V. was an absolute pleasure to do business with. She was sweet, informative, helpful and never pushy. The whole staff was professional and courteous. Thank you for making this experience a stress-free one.

Carmen

Dec 19, 2014

No problem dealing with your service department. I find a professional and courteous staff when I bring my vehicles in for service. I bought two cars from Hawthorne Chevrolet and always have them serviced here.

Ronald

Dec 14, 2014

drove right in.. everyone was extremely nice, honest and helpful. they came into waiting room, remembered who I was and let me know everything was completed. They also told me I had a recall & fixed the problem.

Mary

Dec 10, 2014

As always, ---- your service is simply OUTSTANDING! Everyone on the "service team" is VERY professional, and customer focused. From the time of our vehicle purchase, we have only used your service department for all of our service needs with regards to our 2010 LTZ Malibu. ---- Our 2010 Malibu is a high quality product, and your service is a high quality operation! Special thanks goes to Steven Kochan for his professionalism. He is outstanding! ------ Thank you for being there when we need you. ----- After the purchase price of the vehicle, "SERVICE" is everything, and Hawthorne Chevrolet delivers high quality / timely service!

Daniel

Dec 5, 2014

I went to the dealership with an open mind. I was very happy with my 2011 pickup. Elaine was exellent in helping me get great value for my current truck as well as a great price on the new 2014 Siverado.

Raymond

Nov 29, 2014

I've been a customer for years now and my opinion hasn't changed over this period of time-- I still have a excellent rating for Hawthorne Dealership. Ray Haebler Has. Hts., NJ

Matthew

Nov 20, 2014

I CAME IN LOOKING FOR AN INEXPENCIVE OR USED CAR I COULD AFFORD,BUT WALKED OUT WITH THE TRUCK I WANTED AND DIDN'T THINK I COULD AFFORD.THANK YOU,THANK,YOU,THANK YOU

Mark

Nov 17, 2014

The service dept is competitive with getting any service done there vs. another place. Price Matched our tire purchase andoffers even, small, some discounts for service items. They also offered a wild card discount that helps with major expensive repairs.

Richard

Nov 14, 2014

steve my service agent let me use a loner car so I would not be tied up waiting for my car. service was very busy but steve made me feel like I was priority. steve always exceeds my expectations for service.

Helen

Nov 5, 2014

If I had not questioned my bill - which was too late! your system should be updated telling the associate when you're entitled to "free" oil changes...also asking if I had any coupons?! as you know you always provide coupons - specials. That wasn't asked if that was the case then I would have had a free tire rotation and my oil change would have been free. I had asked the young lady to make a notation on my file that my next oil change should not be charged! Things like that make the customer happy and lets them know you are looking out for them not the opposite.

Mary

Nov 5, 2014

Outstanding personnel! ---- Outstanding service! ---- Customer focused! ---- Very professional! --- Steven Kochan is the "Best Service Consultant" in the business! ---- He listens to the customer! ---- Special thanks goes to the Service Technicians and the Office Support Staff!

Brian

Nov 4, 2014

This was our second Chevy lease in 6 months. Our first experience with Bobby Madden and the entire team at Hawthorne Chevy was top notch. I loved my Tahoe so much, that when it came time to purchase a car for our son, we came straight to Chevy. They really take care of you, from sales, to financing, to the service department. We could not be any happier.

Janice

Nov 1, 2014

Everyone is so professional and courteous no matter when you come to the dealership. It is such a pleasure to deal with Hawthorne Chevy and my husband have purchased 3 vehicles from their Sales Rep - Bobby Madden!

Andrew

Oct 30, 2014

It was a great experience. Elaine was very helpful and was willing to work with me and my needs to complete the deal.

Michael

Oct 30, 2014

once again, Michael Rivera, my service rep. was very helpful and explained everything that I needed to know. as usual everything was 100%.

jimdeli

Oct 28, 2014

It's always a great experience at Hawthorne Chevrolet. This was especially nice getting a new 2015 Impala in silver topaz metallic. I feel that the staff goes out of their way to ensure not just a satisfied customer, but a happy one. I was pleased with the friendliness of my sales person, Elaine and how she made the whole deal go smoothly. She's a keeper.

Frank

Oct 24, 2014

I came in for an oil change and a brake problem. The brakes were fixed under warranty and the oil was changed as requested.

Ismael

Oct 24, 2014

My experience was awesome, this people made me feel like home, they were very attentive. Thomas Verheeck was our seller and he is the best! I recommend him, and the owner Steve Barna. They both were really friendly, honest and trusted people. Thank you guys!!!!

John

Oct 22, 2014

Outstanding hospitality and guidance from Rep Thomas Verheeck. Rich could not have been more gracious at closing.A most appreciate experience that will be mouthed to all those looking to purchase a vehicle. Thank you.

Sue

Oct 18, 2014

It was great every one that helped me was friendly

Curtis

Oct 15, 2014

The Salesmen that I had, Bobby Madden was very professional and walked me through every thing that I needed to know about the Truck. He showed me the Parts & Service departments as well. Before I left he made sure that all my questions were answered. He is an asset to your dealership and represents you well!

Margaret

Oct 14, 2014

This was my first time leasing a vehicle. It was a very easy and smooth experience. Mr. Barna was amazing. Tom and the staff were very professional and helpful in explaining all of the amazing features the car has. Highly recommend!

Jose

Oct 11, 2014

I can't thank Tom enough for his guidance and his professional help! It was actually a joy to do business with this great dealer!

Nancy

Oct 3, 2014

The vehicle was serviced in a timely manner and was done for the amount in the estimate. Not the service departments issue, but the required services for new vehicles should be included with the purchase price for the first year.

Dorothy

Sep 30, 2014

I'd lost my "B" on the trip meter. It had not been found when I got in the car to go home. I brought it to the manager's attention. I had told him when I dropped the car off. He tried to locate it, a salesman tried, another mechanic checked it out. Finally a younger mechanic found it almost immediately. Thank goodness for the younger generation. I don't know about the computer part of this car, the B is gone again. I got in to take a trip to south Jersey and it wasn't there. I'll be back.

Kevin

Sep 30, 2014

Recently purchased two vehicles , everyone who handled my purchases acted extremely professional . Would highly recommend the dealership !

Robert

Sep 27, 2014

I CAME IN FOR A OIL/ FILTER CHANGE . ALSO TIRE ROTATIONMIKE RIVERA SAID THERE IS A RECALL DUE ON YOUR MALIBU.IF YOU HAVE TIME I CAN HAVE IT DONE HAVE THIS DONE ALSO. I TOLD HIM GO AHEAD

John

Sep 24, 2014

The customer service workers are very nice and we enjoy having a cup of coffee or hot chocolate while we wait is nice also

James

Sep 23, 2014

This is the second vehicle that I've leased through Hawthorne Chevrolet, and both times the experience has been fantastic. Tom Brown is a great representative of the company, and his patience and knowledge shined through in both instances.

Mary

Sep 22, 2014

You are simply OUTSTANDING! Steven Kochan is a very professional Service Consultant. Everyone in the service department is very professional and customer focused.

Stephen

Sep 22, 2014

A PLEASANT EXPERIENCE!......JUST WOULD HAVE LOVED TO KNOW HOW LONG I WAS GOING TP SPEND IN THE LOUNGE AREA BEFORE THEY REAPIRED MY CAR FOR WARRENTY WORK AS I HAD TO MAKE OTHER ARRANGEMENTS FOR WORK

Ray S.

Sep 18, 2014

Always a pleasant service experience. Steve kochan always handles any issues in a very professional manner. Would recommend this dealership very highly for both sales and service satisfaction.

Kevin

Sep 16, 2014

It took a little long to find the right car, but the experience was painless and the paperwork went quickly.

Robert

Sep 13, 2014

You guys are spoiling me the repair was done quickly and done right so far your batting average is 1000 keep it going

Vladimir

Sep 4, 2014

From the moment he greeted us, Tom was very friendly, informative and all done with an excellent level of professionalism. My first experience leasing a Chevy vehicle was definitely a great one.

Robert

Sep 2, 2014

it was a long process to get my car fixed, as we were dealing with a warranty issue with GM. Our service manager, Mike R. was wonderful in getting my repairs approved and done. Thank you Mike!

Melissa

Aug 31, 2014

Personel were friendly and attentive, listened to my description of the problem, maintenance was completed in a timely fashion, a plan of action was outlined for the repair for which a part had to be ordered to complete.

Anthony

Aug 27, 2014

I came in to the service dept. with a non-working horn and left with a re-built transmission. The service was excellent and provided me with a loaner car. Let GM know that I am disappointed with them. The transmission only had 75,000 miles on it, and that was over six years. I've stuck up for all their cars in the past, but I really do not know what I will do in the future.

Giovanni

Aug 27, 2014

this was my first visit to the service dept. it was GREAT! i was in and out in no time...

Mary

Aug 24, 2014

Everyone at Hawthorne Chevrolet is customer focused! -------- "Special thanks" goes to the "Service Department Staff" for their outstanding work with regards to coordinating the parts for this vehicle service. ------ "Special thanks" also goes to the technicians for their attention to detail. ----- We love our 2010 Chevrolet LTZ 4 cylinder Malibu. It is a high quality vehicle, and Hawthorne Chevrolet is a "state of the art service facility!"

Donna

Aug 23, 2014

I had to leave unexpectedly andthey gave me a loaner car and had my car ready the next day like I asked them to excellent service

Susan

Aug 19, 2014

I just wanted to thank my salesman Tom Verheek at Hawthorne Chevrolet for giving me outstanding customer service. I plan on writing a letter to General Moters on how simple he made the process of buying this car!! Thank You.

Diane

Aug 16, 2014

i called a week earlier and could not get appt for a week, even though i was willing to leave vehicle since i was on vacation that week. Thus i was inconvenient having to get a ride to leave my vehicle get to work, then a ride to pick up vehicle. After all that my daughter was able to walk in same day no appt and her car serviced before my own. So not right.

Jackie

Aug 14, 2014

Lamont Jones was extremely helpful and professional. He went through numerous used and new Chevy Equinox with me - never pressuring me to make an instant decision - He was very patient and answered all of my questions.

Margaret

Aug 14, 2014

We had a very pleasant experience at Hawthorne Chevrolet the salesman was very helpful on every aspect of the sale

Edward

Aug 13, 2014

BASIC OIL CHANGE WITH A QUESTION ABOUT THE AIR CONDITIONING-I WAS CALLED AND TOLD HOW AND WHAT THEY DID AND THERE WAS NO PROBLEM AS WELL AS NO CHARGE.

Edward

Aug 12, 2014

dealer was able to make time for me to get my vehicle serviced on short notice. and at the time I needed as well.

Carmel

Aug 9, 2014

Waiting about 11 months for my vehicle and then when it arrived not being 100% with the right door being wavy was very disappointing. I know this was not the dealers fault, they did try to get this issue resolved to the best of their ability. Friendly sales people, staff and managers.

Janice

Aug 1, 2014

Every visit to Hawthorne Chevrolet has been a tremendously pleasant experience! Everyone employed by Hawthorne is definitely professional, courteous and friendly. Bobby Madson whom my husband and I swear by is fantastic and we continuously deal with him. We have purchased

Joyce

Jul 30, 2014

Young service supervisor was very efficient and cordial. I especially appreciate that since I was in for a recall and not elective visit.

Tracy

Jul 29, 2014

JR Gray is an awesome salesman. He goes above and beyond to help his customers out. I will definitely be recommending him toFriends and family. We are extremely satisfied with JR Gray and our new Equinox! Carrie Brickford in the finance department was also awesome and extremely friendly.

Daniel

Jul 18, 2014

Took awhile to get my car back but, was understandable since it was a recall and they had to wait for parts. However once said parts came in got car back in short order

Kathleen

Jul 18, 2014

Very professional and knowledgeable salesman. Worked out a fair transaction with us. We've dealt with this dealership for over 40 years and recommend them to friends and family.

Stephen

Jul 5, 2014

The sales person Arnold Ziem was excellent. Very professional and explained all the options available. The finance department was very nice and welcoming. I wish all dealerships were as friendly and helpful as Hawthorne Chevrolet.

Joseph

Jul 1, 2014

I came for service on an unusual problem with my bluetooth set up Jordan the service writer was extremely helpfullthe problem was found and the answer was provided

Melanie

Jul 1, 2014

Although the process of buying/leasing should never be rushed, it would be nice if it weren't such a long process. Thankfully it's not something we do everyday! The staff was very friendly and accommodating. Arnie, Tom and Steve took wonderful care of us. Thank you! :-)

Lucette

Jun 28, 2014

I recently had a recall on my chevy cruze and my dealership Hawthorne Chevy in Hawthorne NJ did an outstanding, excellent job keeping me updated on my vehicle, and yes I had to wait a month for it but I sincerely appreciate the great customer service from car salesman I have been dealing with since 2005 James Gray, the general manager Tom Pasquazi who informed me when the part was coming and how long it would take and it actually took a shorter time then promised, so I was extremely happy. Also to the service person Mike Rivera who was very professional as well. Keep up the amazing work Hawthorne Chevy and the amazing work that GM does. When my lease is over in 2 years I will be returning to chevy to another reliable, stylish, safe cars you guys provide!

Mary

Jun 27, 2014

Your dealership is simply OUTSTANDING! from "Sales" to "Service" everyone on your staff is customer focused, and VERY professional. It is a pleasure to have our vehicle serviced at your facility! Special thanks goes to the "ENTIRE Service Team" for an outstanding service experience! We enjoy driving our 2010 LTZ Malibu. It is a "high quality" vehicle. We always recommend your dealership to family & friends. Our vehicle is only serviced by your dealership! You keep us safe on the road! We look to you for all of our service needs!

Robert

Jun 27, 2014

It took a little bit of work on the service department to find out what was causing the problem with my car, but they found out what the problem was and corrected it.

Patricia

Jun 22, 2014

All of the staff was very pleasant and ready to answer any questions that I had. The processing of all paperwork was easy and I was reassured that if I had any further questions on the operation of my vehicle they are there to help me.

Wilma

Jun 20, 2014

Excellent service as usual, your service consultants are always very helpful and honest, being a woman it is refreshing not to be taken advantage of with my repairs you always tell the truth and that is to be admired.

David

Jun 19, 2014

JR Gray has help not only me but most of my family with the purchase/lease of our cars. He is great sales person and asset to the Hawthorne Chevy family.

Kimberly

Jun 10, 2014

It was great. But I have a suggestion. After an oil change the facility could at least vacuum the vehicle and wash the window

Donna

Jun 7, 2014

Everyone, from check in to check out, are always so pleasant. And I like the new waiting room. Much more comfortable!! Thank you :)

Robert

Jun 4, 2014

Steve Korchan was Great he helped us out as much as he could and we are very grateful. Thanks Steve

Renee

Jun 3, 2014

Arnie Ziem was an excellent person to deal with. He listened to everything we were looking for and helped make the deal a great experience. This is the 3rd Chevy we have purchased at your dealership and due to the excellent service, we will continue to purchase at your dealership in the future. We have also already recommended Arnie to friends who are looking for new cars.

Joseph

Jun 2, 2014

The Oil Change was fine, but way to expensive for just an oil change, i think we will be going elsewhere in the future.

Joanne

Jun 1, 2014

Called in for service at 4:45 was told be there by 5 and was serviced and out by 6...who could ask fr more!

Vicki

Jun 1, 2014

I felt they understood what I wanted and helped me get it. There were no "games"where they pretend to be fighting with the manager to get you a "deal".

Vincent

May 31, 2014

I went to the dealership just to "look" at the new Silverado trucks and told them that upon my arrival. JR did a great job of answering all my questions and was never "pushy". I've walked out of dealerships when I was ready to buy just because they were so pushy about the deal. After all was said, JR made me an offer on the truck and told me to think about it. I did, and the next day I called to come in and get the truck. I made a few changes to what I originally wanted and JR was extremely helpful the entire way. I never planned to buy until the fall but JR made it so easy and gave me what I felt was a great deal. I will go back for my next Chevy and send all my family/friends to JR and Hawthorne if they're ever in the market.

George

May 29, 2014

Pleasure dealing with Rob De Simone and the entire staff at Hawthorne. Have been dealing with Hawthorne Chevy over 25 years and my son's have got their cars there since they learned to drive.

Andrew

May 23, 2014

This is the third vehicle I have purchased since 2012 from Hawthrone Chevy. My salesman Bobby Madden is excellent, anytime I had a question he was always there with the answer.

Elizabeth

May 23, 2014

I had a wonderful experience at Hawthorne Chevy! JR was extremely helpful and I am very happy with my new Chevy Cruze!

Tracy

May 21, 2014

They kept good records of what the car needed and also took care of a recall that I didn't think they had the parts for. Overall very happy with the service.

Marah

May 15, 2014

Robert DeSimone was incredibly helpful and patient - went there several times before I finally purchased it. Went through every detail and answered all my questions, everything from the features, to comparing vehicles, test drive, financing, trade ins, rebates - everything. Would definitely recommend the Hawthorne dealership

Diane

May 13, 2014

I had also inquired about a minor damage due to my car during the snow storm in asking for Chevy's auto dealer partner. Not only did my representative provided me the information, he offered and took my vehicle to the auto dealer an obtained an estimate. Awesome! Thanks so much for saving me a daunting trip and experience.

Michael

May 9, 2014

once again, everyone I have come in contact with at your dealership has been 110%.my service consultant mike riverais extremely helpful and was able to answer any questions i had

Richard

May 9, 2014

I've purchased several vehicles from Hawthorne and the staff staff have always been excellent. Especially Robert Desimone who is why I am a repeat customer.

Stephen

May 6, 2014

Took car in for a problem with the air con system. You didn't change out the hardware, but were honest enough just to report no obvious cracks and therefore merely refilled the refrigerant. also spotted that an oil change was necessary and did both at the same time.

Jenine

May 4, 2014

Our sales person, Tom Brown, was extremely knowledgeable about the vehicle we were looking at. He was very responsive to our needs and was able to answer all our questions. This made our sales experience very pleasant.

Fabrizio

May 1, 2014

Every time I deal with anyone at Hawthorne Chevrolet, it is an excellent experience... GM should know that you are an example to all dealerships! Thanks for the great service and don't change anything!

Dorothy

Apr 30, 2014

It was necessary to order a part, done immediately. Excellent service as this was on a new 2014 Impala with 6,000 miles.

Johanna

Apr 30, 2014

This is the 3rd car I have gotten here. I have never been disappointed in the deals and the cars! Everyone is pleasant and caring. I also use the dealership for all car maintanence. I love getting the promotionals and free bees.

Michael

Apr 30, 2014

Jim the mechanic tech did an excellent job installing 3.91 gear set in my Camaro and seemed to take a personal interest in the car. Price was on the high side, that's why I rated recommendation a 7 instead of 10

Steven

Apr 30, 2014

This was the best car dealership experience I've ever had. Dennis was friendly and knowledgeable and a super salesman! He and Carrie explored every option to make sure my brother and I came away with the best deal possible. I love my new Malibu!

doc_dj1107

Apr 26, 2014

My salesman, Mr. Gray, did everything you could possibly expect to make my buying experience a genuine pleasure. He was entirely knowledgeable, patient and in all, a asset to your dealership. In all, the man was a gentlemen to deal with, customer satisfaction in each and all of his actions. Carl Grayson

Keri

Apr 24, 2014

My salesman was very personable and pleasant to work with. He made me feel my time was valuable and I felt comfortable and didn't feel pressured.

Joseph

Apr 23, 2014

Our salesman, Mr. Gray, did everything you could possibly expect to make our lease a genuine pleasure. From the test drive to the lease signing, he was entirely knowledgeable, patient and ,in all, a asset to your dealership.In all, the man was a gentlemen to deal with, customer satisfaction in each and all of his actions.Joseph Cleary

Robert

Apr 18, 2014

I brought my car in needing an oil change and to check out a possible problem in the power steering . The Service Tech. Checked the steering and found it operating normally the iol changed 27 point check done all done in good time . Another good job by Hawthorne Chevy

Suann

Apr 17, 2014

My experience with Hawthorne Chevrolet has always beenextremely positive. I have nothing but the best to say about everyone. Thank you so much. Suann Aitchison

John

Apr 15, 2014

GOING INTO YOU DEALERSHIP I always feel at home, from buying a new car, to having it serviced.dennis is always a pleasure to deal with.and steve korkran is always a big help.

Sandra

Apr 15, 2014

i have very precious cargo in my car. my grandchildren.i was ve,and ry concerned about maintenance, and possible ignition problems. i was told all was ok.

Wayne

Apr 14, 2014

Came in for a standard oil change service. Entire process was quick. Staff was courteous and professional. Did not try to sell me additional services that I did not need which is common with some of my other service dept dealership experiences.

Monica

Apr 10, 2014

Our Sales Associate, Thomas Verheeck worked with my husband and I patiently through a 8 month deal. We originally placed and order in Aug. 2013 for a 2014 Surburban, and then decided to wait for a 2015 restyled model, which was slated to come out early in 2014. Tom kept in touch, and did everything he could to assure us that he would contact us soon as he received notice that arrival was imminent. He did exactly that, we have it for a week now and love it. He was very fair, patient, and honest. Based on our experience with Tom we would recommend Hawthorne Chevrolet to our friends and family.

John

Apr 9, 2014

Kendal was are sales rep. He listened to what we were looking for and was able to find what we wanted. He was very responsive to our questions and was very knowledgeable on the trucks.

Fabrizio

Apr 8, 2014

Great service! Polite and professional sales team with Tim and Arnie and excellent paperwork processing (never had such a smooth signing process... others should learn from your team! ).Thank you from a happy customer

Phyllis

Apr 8, 2014

I could not have asked for a better experience at your dealership. JR Gray was AMAZING. He went above and beyond to make sure I was able to purchase the vehicle I wanted. I would recommend him and your dealership to anyone.

John

Apr 7, 2014

I have bought or leased several vehicles at the dealership from Stan Katz and then J.R. Your salespeople have always been courteous and knowledge and easy to do business with. I would recommend your sealership to anyone.

Al from NJ

Apr 5, 2014

Service was speedy and well done. Price was within an acceptable range. Friendly and accommodating staff.

David

Apr 3, 2014

Absolutely excellent. Dennis Johnson is a super sales person. Answered all of my questions and was a pleasure to work with

Louis

Apr 3, 2014

From the time I drove in to the time I left every one was very polite,courtious,and very helpful on answerring any and all questions.

Robert

Apr 2, 2014

The service on the HHR was quick and done right car was returned to me within two hours good job as always my high expectations were met

Mary

Mar 28, 2014

Outstanding service! Outstanding people! Outstanding Customer Relations! Very Professional! Everyone is focused on Customer Satisfaction! It was a very positive experience! The quality of our Chevrolet is very high! The service personnel at Hawthorne are very knowledgeable and customer focused! We enjoy bringing our vehicle in for service!

Pinkygirl31

Mar 28, 2014

Got my 2014 Chevrolet Traverse LT through Hawthorne Chevrolet. Great experience. Competent and friendly staff. Recently had first service there. Again very friendly, accommodating and competent service. Highly recommend the dealership.

Richard

Mar 22, 2014

Your Service Manger and his assistant really know how to treat people and make them feel at home there and they take care of all our needs

Jean

Mar 18, 2014

From start to finish, it was a pleasant experience. My salesman Robert DeSimone was very knowledgeable and professional. The whole process was smooth and I love my new car. I would like to thank you for treating a new customer with such class.

Kathleen

Mar 18, 2014

It was a very pleasant experienceand the salesman was very nice and the general manager provided me with the best price.

Gregory

Mar 17, 2014

overall, a positive experience. I didn't receive a call once my part had come in so I called to make an appointment. Otherwise, very good experience.

Wendy

Mar 14, 2014

I always feel confident that I'll be taken care of, and that the workmanship performed on my is top rate.

James

Mar 13, 2014

The answers to our questions were factual and complete. The extra time that you gave us in road testing the vehicals was appreciated. We made the right decision at Hawthorne Chevrolet.

Janet

Mar 13, 2014

Professional, knowledgeable, customer service focused. Tom Brown is a great employee who delivered on all his promises. Everything he promised was done with the result that he earned our trust!

Anthony

Mar 7, 2014

My advisor tried to be as honest as possible, without making promises he couldn't deliver. Thank You for the honesty.

Douglas

Mar 7, 2014

Our service adviser, Steven Kochan, is always available to help me, answer my questions, and provide a car if required should my car not be completed by the end of the day.

John

Mar 7, 2014

Salesman JR Gray was great to deal with, friendly and efficient. Made experience a enjoyable one. Carrie in financing was also excellent to deal with, well prepared, friendly and informative.Thanks

Walter

Mar 4, 2014

I have dealt with Steve in the service department since i purchased my 2008 Silverado and have always been satisfied with the service at Hawthorne Chevrolet. I moved to Long Island , N.Y. in 2012 but continue to return for the excellent service I receive each time and will continue to do so

Robert

Mar 1, 2014

good experience you guys are spoiling me from when I enter the place to when my service is done keep up the good work I do appreciate the great service

Edward

Feb 28, 2014

Always greeted promptly upon arrival and taken care of in a professional manner. Have bought several vehicles as have family members.

Ronald

Feb 27, 2014

Everyone at the dealership is great and they treat you like family. The salesman JR Gray was extremely knowledgeable. He gave us the best pricing right from the start - no need to haggle. The process to buy a car was quick and easy. Everyone in the dealership was friendly and helpful. I will definitely go back when my lease is up.

Cheryl

Feb 26, 2014

I love to bring my car into Hawthorne Chevrolet! Every one is pleasant and helpful right from the phone call to make the appointment...The waiting area is always clean and a pleasant place to wait for the service...I am always advised of upcoming service needs and given a detailed list of such.I bring my car here because, I dislike the experience at Paramus Chevy where the car was purchased! I never want to see that place again!!

Lauren

Feb 26, 2014

The appointment was easy to make and a loaner was readily available. The entire experience was pleasant. Oh, and the problem was fixed!

Mark

Feb 26, 2014

Even though this is a large dealership, they treat you like a mom and pop operation and truly make you feel valued as a customer.

Michael

Feb 26, 2014

I could not have been more pleased with my experience at Hawthorne Chevrolet. The negotiation process was quick and painless. They gave me a great deal on both the vehicle I purchased and my trade. Everyone from my salesman Tim who fought to get me a great deal, to Rich in Finance who made the actual buying process quick and easy, and Bobby who delivered my vehicle, and showed me everything I needed to know about my new Suburban, could not have been more professional, polite, and helpful. I was in and out of the dealership and left with a big smile on my face. I will recommend Hawthorne Chevrolet to everyone I possibly can because of my recent experience, a great deal, and especially a courteous and caring sales team. Guys - keep up the good work! I will be back for my 3rd vehicle from Hawthorne Chevy!

Lia

Feb 25, 2014

I really like my Cruze. Every thing went smoothly and Robert Disimone took care of everything and made me feel confident with my lease.

Melissa

Feb 22, 2014

The staff made the purchase process practically painless! Tom Verheeck ws very helpfull, knowledgeable about the vehicle I was interested in, and worked within my time constraints, so I could get to work on time, and in my new car! Rich made the financing process a breeze. 10s across the board!

Lisa

Feb 20, 2014

Most importantly, Bobby presented me with a fair price and let me decide what to do. I didn't have to sit there for hours waiting for him to go back and forth 'negotiating' a price. Bobby explained all the car features and patiently answered my questions. The lease information was ready and explained in detail. Thank you!

Paul

Feb 18, 2014

I have purchased 3 cars from Hawthorne Chevy and have had at least 5 different cars serviced there. Never had a bad experience. Service staff is great.

Patricia

Feb 15, 2014

I was early for my appointment and they took my Tahoe right away. All the intended work was explained and I also asked if they could check tires & coolant and they willingly did. Everything was done sooner than I expected and completely explained what was done. The Service Attendant/Mgr and the Cashier were all very nice. The waiting room was renovated with new, comfy chairs and very relaxing to wait.

Robert

Feb 15, 2014

just a basic service thought i needed a tire rotation with the oil change was pleasantly surprised when i was told it was not needed the service writer could have just gone ahead with the rotation but did the right thing and put it off until the next time nice thing to do thank you

Charles

Feb 11, 2014

Great sales staff, esp. Tom Brown. Service department keep my Equinox up to snuff. Service is quick and efficient. Very pleased.

Edward

Feb 11, 2014

in & out in no time at all, dropped vehicle off and went to eat . came back and it was done

Edwin

Feb 11, 2014

I have dealt with your service for many years and never had any problems when they said the vehicle would be done at a certain time it was if not sooner I have own many cars and trucks from your dealership and was always dealt with a friendly smile

Patti

Feb 11, 2014

This is the third time I have brought my car in to Hawthorne Chevrolet. Each time the problem had been explained to me very clearly and fixed completely. I am very satisfied with the service.

Peter

Feb 11, 2014

I brought my Chevrolet Malibu (which I bought at Hawthorne Chevrolet) to Hawthorne for service. Service representative Michael Rivera handled my matter from intake through conclusion in a professional manner. He answered all my questions very responsively. This is the kind of exceptional service that I have always received at Hawthorne Chevrolet.

Rhonda

Feb 11, 2014

After contacting the dealer I originally purchased the car from for service on the sudden loss of use of the control panel their remark was we can't give you a appointment until next week your service dept gave me an appointment right away and even offered a loaner until the part came in. This was during a snow storm and with no working defrosters or hazard lights this had the potential to be deadly. Kudos to the staff & service department they are the best!!

Samuel

Feb 11, 2014

Very helpful sales staff and informative. We will refer Chuck Serra to all off our customers here at the Body Works.

Michael

Jan 6, 2014

everyone was extremly helpfull and very informative.Kendahl was the best salesman i ever dealt with in anycar dealings i ever had.he is a big plus to your company andi would not hesitate to tell my freinds and family about him.

drhodes007

Dec 10, 2013

WORST DEALERSHIP EVER... From the beginning nothing but problems with this dealership. Twice now when our new vehicle was brought in for service the employees damaged the vehicle. This last experience was having them install fog lights which I paid for and they scratched & chipped the paint during the install and on the bumper. I spoke with Mr. Tim Mckens who promised me the damage would be repaired. When I went to pick up the car nothing was done, his response was " what can I do for you?". He should be saying "This is what I'm going to do for you". The service manager Joseph De Cangi just walked away not wanting to deal with his shrew up. Mr. Mckens recommended replacing both the front and rear bumpers on my new car. This would make a new car not so new any more and would inconvenience me once again for a long time. I decided not to have their service department touch the car again and left. It has been more then 3 weeks since this incident and no one from the dealership has made an attempt to contact me. Sham on you Hawthorne Chevrolet.

SantiagoRodriguez

Nov 12, 2013

I was a month ago there bought an oil pump to exchange the defective was a problem they DO NOT HONOR WARRANTIES, today I was ther and they told me they are NOT HAPPY with me so they told me is THEY WAY O NO WAY, of course was not way the client is who paid and is who needs to be happy this persons have not idea about costumer services,if you want parts DO NOT GO THERE

tundiestamas

Nov 1, 2013

This dealership refused to sell us a truck because I told them that I was not happy with their customer service. Jeffery Mays is a rude person, he should not be the sales manager. He has no customer service skills at all. We did schedule an appointment with the finance person on the day when we finally could pick up the truck, after a week of wait. We arrived 15 minutes early and they still let 2 other people walk into the finance office who didn't even have appointments. I am currently pregnant and I told the sales person at the time when I scheduled the appointment that I won't be able wait around for a long time. They couldn't care less. We wanted to have our deposit money back after they refused to sell the truck to us, but they didn't write us a check on the same day.So they kept our deposit and didn't sell us the truck. I would recommend not to go even close to this dealership.

Ray. S

Oct 4, 2013

This is the way the car buying experience should be. A no pressure environment and a sales staff that can address your every concern .Tom Brown, Jeff Mays and Steve Barna did what ever it took to put me in a new Chevrolet and I left totally satisfied. Would recommend them to anyone in the market for a new chevrolet

robert f. sands

Aug 22, 2013

I have purchased three cars from Hawthorne Chevrolet and in all three experiences I have been very satisfied with the sales staff,management,servicepeople and office staff I have always been treated with the utmost respect and professionalism and when I needed service they were always ready to help and in 99.9%of service visits the car was done right the first time To whom ever reads this review this chevy dealership has in my eyes earned the five star rating I gave it

Satisfied Customer

Aug 20, 2013

I worked with Tom Verheeck and Jeff (sales manager) and had a wonderful experience. They answered all my questions and made sure I was completely satisfied. They went above and beyond my expectations.

loyal customer

Jul 20, 2013

clerk didn't set psi to 30 when putting air in tires door handle ordered and replaced but couldn't open door had to wait until fixed mechanic russed job 27 point insepection not filled out a complete failure on their part

Neal Oliver

Jul 9, 2013

Great Dealership and Service department. Very Professional. Will recommend to family and friends. Keep up the great work!

Benz

Jul 4, 2013

Having never leased a vehicle before, I went in to the dealership with only the expectation of gathering information on turning in my leased vehicle and what options were available to me. J.R. Gray gave me all the information I needed and then some. He made the entire experience very easy and pleasant. I drove off with a new 2013 Malibu which I love.

drhodes007

Jun 20, 2013

Bad Experience.... Bought a new car and after picking it up it had a stain from bird droppings, I brought it back and they were able to compound it out. However a careless worker scratched the door frame. I spoke with General Manager Mr. Thomas Pasquazi and made arrangements to bring the car back to them. The option was to use touch up paint, I hoped it would work. The employee who worked on the car apparent used old paint which turned black in color on a gray car. I expressed my dissatisfaction to the General Manager and he agreed it was not acceptable and told me he would correct the mistake and order a new can of touch-up paint, he offered I keep the can afterwards which didn't happen. Once the paint arrived I returned to Hawthorne dealership again. It was a mission to speak with the right person to get the work started. It took longer then I was advised and when I went to pick up the car I found that the employee who worked on the car only touched up one of the four damaged areas and the one area he did paint was not compounded to make it look smooth. I attempted to reach General Manager Thomas Pasquazi but he was no where to be found. I had to leave for an appointment and left messages for Thomas Pasquazi to call me back. The next day and I'm still waiting to get this matter resolved, I've recieved no phone calls back from Hawthorne Chevrolet.

STS

Jun 7, 2013

I already have referred several friends to your dealership. The service on my car was performed as expected, however I am very surprised and somewhat disappointed that when you have a car for 6 hrs to do an oil change that you do not have the ability to have the car washed. Even after me asking if you could.

ChevyFan

Apr 25, 2013

Our Equinox was checked in on Friday evening and the work was completed on time on saturday morning. Charges were exactly as stated when vehicle was brought in.

Pete

Apr 1, 2013

My sales experience was beyond excellent once again. When I purchased my 2010 Equinox back in October 2009 I had the pleasure of being assisted by JR Gray. He was excellent and I knew that I would try to work with him again when it was time to purchase another car. The timing lined up well as the 2010 Equinox needed repairs and I then received a trade offer for it shortly after. I telephoned JR and explained the situation to him. When I walked into the dealership the next day, he already had a brand-new 2013 Equinox waiting for me with all the specifications I requested. Plus, he had already worked out all the numbers for the trade-in, allowing me to simply sign and drive without raising my monthly finance payment. JR also handled everything with my old car from the warranty-covered repairs to the rental car I had to drive for a week. He was honest and straight-forward throughout the buying process.

Mary & Greg Cordano

Mar 27, 2013

Hawthorne Chevrolet is the best Chevrolet dealer in my area. From Sales to Service they are simply OUTSTANDING. They are customer focused and very professional. Having a vehicle serviced at their facility is a pleasure! The Service Department goes out of their way to make the customer happy. They are to be commended for their daily efforts. Everyone at this dealership uses 100% of their talents, skills and abilities to make good things happen for the customer. When we replace our 2010 Malibu LTZ, we will purchase another Chevrolet product from Hawthorne! We enjoy driving our Malibu everyday. It is a high quality product!

PattyAN

Feb 28, 2013

I had questions of what services I really needed because I have very low mileage for the age of my car. It was clearly explained to me, work was done pretty quickly (I waited for it). Great job, great people! Always a pleasure dealing with Hawthorne Chevy! Thank you

Mr. & Mrs. Valentin

Feb 27, 2013

We had a wonderful experience with the staff at Hawthrone Chevrolet. The staff are all very nice and accommendating especially Mr. Emilio Sullivan.

omikeneil

Feb 4, 2013

We needed a vehicle that could tow a boat, has 4 wheel drive for skiing in VT, cargo space to carry all our ski gear (replacing a mini-van). We had our research in hand from Consumer Reports on the 2013 Chevrolet Avalanche and the Traverse. Both vehicles had the capacity, both rated high on consumers and relatively equal in price. The Avalanche would perform better at our core requirements and it had a more spacious interior. However, the 2nd row seats in the Avalanche did not recline and the ultimately influenced our decision to go with the Traverse. Tom Brown was patient with us in the 3 week process we took to decide which vehicle to purchase. Tom answered all questions and was respectful to our concerns about visiting the dealer with our school age children, work and life interruptions. He responded to email, voice mails and phone calls with questions that could not be answered from our internet queries. After we decided on the Traverse, Tom had found one in the area so we did not need to order our preferred build. The car was prep'd and ready for pickup in less than 48 hours from the time we placed our order. Tom even offered to deliver the vehicle if we could not pick it up. We were very pleased with the purchase process. This was a huge ticket item to us and the folks at Hawthorne Chevrolet respected our need to make sure we got the vehicle that was right for us.

Bossman8392002

Dec 13, 2012

Wow....I went to see Steve to discuss my interest in possibly getting a new Tahoe. Steve and Tom Brown handled my deal and I have to tell everyone that this is NOT your typical car dealership. These guys breath customer service. No pressure on me ever to buy. It was straight forward, honest, and probably one of the best car buying experiences I've had in 30 years. The delivery was everything you want the day you pick up your vehicle. My 2013 thane was immaculate! Detailed and sitting there inside waiting for me. Tom Brown educated me on every single system the fully loaded truck had to offer. Tom was so good and just a regular guy who I could tell lives and breathes Hawthorne Chevy. I took my Tahoe home today but I made 3 new friends over there. What a great buying experience from start to Finnish. And a great deal too!

Regular guy

Nov 13, 2012

Great place to buy a car or have one serviced. The folks are friendly, courteous, not pushy or high-pressure, knowledgeable and truly helpful. They make the entire process simple, efficient and quick once you are ready to purchase. Sales, service and the management really do believe that 'service builds sales' and they live by it and with it whenever a customer has a need. They will always go that 'extra mile' to insure customer satisfaction. They have been my "go to" dealership for 43 years and their management philosophy has never waivered or changed. I'm proud to be their customer - they have earned my business and they will earn yours too! Give them a chance to prove it next time you are shopping for a car or need service - you'll be glad you did.

viperimatye

Oct 10, 2012

I bought a new Chevy Spark from Hawthorne Chevrolet. I got it in Techno Pink and it looks gorgeous! All of my friends love the color and I receive a lot of compliments on it. JR was very helpful and kind when selling me the car. He answered all my questions about the car and walked me through the process of trading in my old Ford Escort and buying my new Spark. I would definitely recommend Hawthorne Chevrolet!

Mark H

Sep 29, 2012

I was looking to trade in my 09 Hummer for a newer one. I contacted Hawthorne Chevy in NJ as they had one listed. Jeff Vitale answered my call, (promptly)got back to me with answers to my questions. I drove down there and met with Jeff. Very helpful, straight-forward, and no "high-pressure" pitch. I ultimately decided against the car(because it was the same color as the one I have), but would certainly do business with this group again.

Amanda Ruiz

Aug 17, 2012

I purchased a 2009 Chevy Cobalt from this dealership. I don't have the best credit in the world but they treated me with respect. They guided me into the right direction. Customer service is excellent and wait time was under 2 hours. They detailed my car along with a full tank of gas. I will recommend this dealership to my friends and family.....Thank you

Drew Kaplan

Aug 17, 2012

I was shopping for a used vehicle to commute to work. I've been to several used car dealership and Hawthorne Chevy caught my eyes. Not only are they competitive with the vehicle I was interested in but the staff was extremely helpful. My Salesperson Tom was excellent. He knew everything about the vehicle and to top it all he had a great personality. Overall I am pleased with the service I received and happy with my preowned Nissan Altima. I will recommend this dealership to everyone.

Jessica

Aug 17, 2012

I was shopping around online and came across this 2012 Chevy Equinox. I called the dealership and was transferred over to the internet department which scheduled the appointment for me to test drive. I worked directly with the sales manager Keith who is excellent. The service was great and I was out of the dealership within 2 1/2 hours. The gased my new preowned vehicle and detailed it for free. I will recommend this store to everyone.

Melissa

Aug 17, 2012

I was extremely satisfied with the service I received from Hawthorne Chevrolet. Everybody at the store was extremely helpful. My salesperson name was Ray he was extremely helpful and patient. I purchased a 2010 Chevy Malibu which I love by the way. I will recommend my friends and family to purchase their next vehicle's.

justboughtasuv

Jun 29, 2012

Without doubt the best car shopping experience in my life: from calling for quotes to driving my desired Traverse SUV away, it only took about half a day to get the deal done. The whole process was straightforward and hassle free, and i was able to negotiate a quite reasonable price. Everyone at the dealership was professional, helpful, and friendly, especially Arnie who was with us all the time and made sure all our questions are addressed. I have visited a couple of GM dealerships before i bought the car, and Hawthorne is definitely the stand-out!

JohnBros

Jun 27, 2012

The staff at Hawthorne Chevrolet was courteous and professional. Salesman William Fellbaum was friendly and extremely helpful. He clearly explained what my options were; and helped me to get the best deal possible on my new Chevy 2012 Impalla.

d.9384

Jun 23, 2012

Frank Caetano is the most unhelpful and unfriendly "sales agent" I have ever dealt with. Totally rude!! dont go to this dealer, better find another one WITH GOOD customer service

christine voto

Jun 22, 2012

I was referred to Bill Fellbaum through my nephew, Bob Blackfield, who himself purchased a new Chevy Avalanche truck. It is beautiful. He suggested I go there as well to find myself a great used vehicle, of which I did. Bill was helpful, emailed me with any vehicle that was coming in that would fit my budget and needs. Soon he was able to fnd one which I purchased and enjoy the vehicle. He is a caring salesperson who is attentive to a person's needs. Upon getting the car that suited me, we went for a test run. He explained the various features of the vehicle. In the past I had always purchased a Ford with unsatisfactory results.Go to the Hawthorne Chevrolet dealer, experience the courteous staff, including Emilio Sullivan who was helpful as well.My first Chevy...it is a wonderful experience....

tmurtha5

Jun 20, 2012

My husband and I have have bought 6 vehicles from Robert Desimone of Hawthorne Chevrolet over the last 15 years. While we have always had an excellent experience dealing with him and the staff and have recommended him to several friends, I have never felt the need to publicly acknowledge their outstanding level of customer service.After many patient and informative phone calls with my very pregnant sister, they actually delivered her new car 3 1/2 hours away in upstate New York! This first time Mom was grateful to have one less stress in her life. As for me, mother of 5, I will continue to be a loyal customer to Hawthorne Chevrolet and share this story with all our friends.

opici

May 28, 2012

I was pleased by the way he was able to explain what I was looking for and work with me. He seemed very honest and helpful. Heis a good salesperson

johnchevytruck

May 21, 2012

My husband and I are not easily impressed. However, we were extremely impressed with the customer service we found at Hawthorne and the overall buying experience we had at Hawthorne Chevrolet. Very impressed and happy. I wouldn't go anywhere else in Northern New Jersey. This dealer treats you like a valued customer, understands competitive pricing, and ensures you acquire value you deserve with your trade-in. This is a win-win. Sincere thanks to the highly dedicated staff at Hawthorne and of course our salesman: James Perkowski.

jeffry.mauro

Apr 26, 2012

Carey was very helpful in getting us to the right people. Tim Mickens knew all that was needed to know about the car we looked at.

staubatramsey

Apr 25, 2012

I visited Hawthorne Chevy in an attempt to purchase a new Corvette. This dealership did not have the Corvette that I wanted. However, I found James Perkowski at Hawthorne Chevy to be very helpful. He attempted to locate a Corvette with all the options I wanted by doing a five hundred mile search. He found one Corvette matching all my criteria, but a trade could not be worked out. Even thought I did not purchase a vehicle from James Perkowski, I was very impressed by him. He was more than willing to let me take a Corvette to my home to see if the Corvette would fit in my garage. James took the time to answer all my questions, never attempted to pressure me to compromise on exactly what I wanted, and did all he could to get the Corvette that I wanted. I would feel very comfortable seeking Jim out for my next vehicle purchase.

mstaudt

Apr 16, 2012

Bill was extremely helpful during the buying process of my new car and went above and beyond to help before AND after the sale. I would recommend his services to anyone in the market for a car.

crosen

Apr 15, 2012

Bill and the rest of the team at Hawthorne were great! Bill couldn't have been more patient (as my wife and I went back and forth on color options for what seemed like hours!), knowledgeable, or pleasant. In addition to their very courteous service - these guys gave me a generous trade-in amount on my old car and a great deal on my new Volt. I recommend them highly.

Paulmagid

Apr 12, 2012

I went into dealer with my 82 year old mother to lease a new Chevy Cruze. Bill was very professional and extreemly respectful of my mom. He showed us the car and made possible suggestions on other modles as well explaining the pros and cons of each as far as performace options and price. His patience was almost saint-like as he explained the cars systems to a women who was not savvy of the latest in technology. He definitely went the extra mile to make her feel comfortable and specifically told her that if she needed anything she should call him first and he would take care of whatever she needed including service and even violuteered to put the new plates on her car at her house when they arrrived at the dealer. My mom had bought a car 1999 Chevy Lumina from the dealer years ago and returning to the dealer was a pleasant experince for both her and myself. Over the working with Bill and this dealership was outstanding. Thank you Bill!Paul Magid

sbaram

Apr 8, 2012

When I first stopped by Hawthorne Chevrolet a few weeks ago, I was very hesitant to purchase a vehicle due the current economy. I might also add, not the easiest customer to please at that time. I needed to be 100% sure I was getting the best all around deal possible including financing and affordable monthly payments. I was first met by Tom Brown(salesman)who showed me around and explained the options and different packages. After a week or so of talking with Tom and deciding whether this was the right truck for me or not, we agreed on a deal. When I went back to the dealership I wasn't completly satisfied with the options on the truck, which Tom Brown along with his General Manager, Tom Pasquazi, quickly worked out all my concerns with the truck.(2012 colorado crew cab). When I drove out of the dealership with my new truck, I was 110% pleased. I believe I could not have gotten a better deal anywhere else. When I returned to pick up my plates and have my accessories installed I was met by Tom Pasquazi who wanted to be sure I was completely satisfied.Then Tom Brown took me to service where my accessories were promptly installed. Tom Brown, Tom Pasquazi, the service dept. and Hawthorne Chevrolet are all Top Class Professionals. I will recommend anyone looking for a Chevrolet to go Hawthorne Chevrolet and see Tom Brown. Excellent experience.

cmogen

Mar 30, 2012

Our experience with Hawthorne Chevrolet in particular JR Grey was extremely professional. We were never rushed or pushed into a option that we didn't want on the vehicle. Any future purchase I'll think of Hawthorne Chevrolet first and would recommend the dealership to friends and family.

mbarchitect

Mar 30, 2012

I initially contacted this dealer by requesting a quote through the internet. Carey Lutz responded with a very informational email on the car I requested with their price of the car. The other dealers that I contacted seemed more interested in playing games and not giving me up front information or pricing, so I decided to visit Hawthorne to see the car. It was a pleasure to work with Bill Fellbaum to test drive and decide which options I wanted on my Camaro. The whole sales process was quick and efficient, yet thorough. There were no last minute add-on prices or gimmicks like ones that I have experienced with other dealers. The price we agreed to was the price I paid. I was in and out of the finance office in 15 minutes. Bill took the time to acquaint me with my new Camaro and he followed up with me a week later to make sure that I was completely satisfied.

raycin1977

Mar 21, 2012

What can you say about a dealership & its employees who go out of their way to make everything go right. Fantastic.I contacted Carey Lutz in the internet sales dept who could not do enough to help me. He put me in contact with Arnie Ziem who together got me the camaro convertible I wanted for my wife's surprise anniversary gift and at a great price as well. Al in service gets a thumbs up as well. He took care of something I forgot to mention to Arnie that I needed added to my car when I went to pick it up. Al took care of it at 4:30 on a Friday evening so I would not have to come back. I would recommend this dealer, Carey L., Arnie & Al to anyone interested in purchasing a vehicle. Great service all around.

Pghiorse

Mar 11, 2012

After several frustrating experiences at other dealerships, I was relieved to finally find one that knows how to satisfy a customer. All of my questions were answered thoroughly by the staff, who were friendly yet professional. I am highly impressed with this dealership and would definitely recommend it.

John T

Mar 10, 2012

My experience was with the staff and the dealership itself was great. I would recommend this dealership to everyone. Robert Warnecke the Sales Rep and Frank the Manager was great. Good guys.

rwbequinox

Mar 6, 2012

After a less-than-spectacular experience at a different dealership, I came to Hawthorne feeling fairly fed up with the car-buying experience. That quickly changed. The staff at Hawthorne were friendly and informative. Unlike other dealerships I had visited, Hawthorne's staff actually gave the impression that they wanted to satisfy the customer. My salesman was Andre Yulfo and he was a pleasure to work with (so was GM Thomas Pasquazi). All in all, my Hawthorne Chevrolet experience was a thoroughly satisfying one. I won't hesitate to return when I'm ready to make another purchase.

s.jones55

Feb 23, 2012

This was the first Chevy dealership we had visited, and it was def. worth the trip from NY. Andre was very helpful and took the time to work with us to get us the vehicle and price we wanted. He did not play any games and was very honest with us. Overall he was truly a nice person and very easy to work with. I would Highly recommend this dealership, and would most def. Recommend working with Andre. Thomas was also extremely helpful and honest as well. They did not try to hide anything from us, and made us feel very comfortable and at ease.

rcp10949

Feb 21, 2012

Jim was very knowledegable.He answered all of our questions to the best of his ability.Overall this was a very good experience.Thank you.

hailey10

Feb 16, 2012

i went to Hawthorne Chevrolet to purchase a car and was helped by Andre Yulfo. He was a pleasure to work with as i did prchase a car. I would and have already recommended Hawthorne Chevrolet and Andre Yulfo to anyone in the market for a car.

Barbara44

Feb 12, 2012

Rob was absolutely wonderful. He made our new car purchasing experience a very pleasurable one. He was very knowledgable, outlined all of our options, and was an absolutelty pleasure to work with. We left very happy, and satisfied customers. Thank you Rob !!I'd also like to mention the cleanliness of this dealership, immaculate from the parts department all the way to the service department. Everyone is very, very friendly, also.If anyone I know needs a new car, I would abosoltely recommend Hawthorne Chevrolet.

stjf8160

Feb 11, 2012

We had a fantastic experience at Hawthorne Chevrolet. We dealt with JR Gray who was knowledgeable and friendly throughout the process, and we left with a great deal on a great car (2012 Equinox). Tom & Nicole F

rangers149

Feb 10, 2012

My wife and I have leased 6 vehicles through Hawthorne Chevy, and EVERY single time they have made it a great experience. Dennis has been the sales consultant on all of our purchases, and made it an easy and straight forward everytime. I was even able to get my mother to purchase a impala from them and she is very happy with the service as well. Their is no doubt that I would recommend them to someone else.

fcoughlin

Feb 9, 2012

I have worked with Mr. J. R. Gray on two transactions now...my original leasing and my recent buyout. He has consistently been helpful, patient, professional, and friendly, and he makes these challenging processes very easy to get through. Also, anytime I have dealt with Hawthorne for any service I have found all the employees to be very professional, thorough, and cooperative. I highly recommend them.

bucos332445

Feb 8, 2012

Absolutely an A+++ experience. My salesman, Tom Brown, went above and beyond to make sure we were picking the right vehicle.. I would definately reccomend not only visiting Hawthorne Chevrolet, but Tom Brown as well...

perzoz

Feb 8, 2012

JR is a great salesman. Very friendly and knowledgable. All the people at Hawthorne Chevy go out of their way to make your experience as quick and enjoyable as possible. I would recomend JR and Hawthorne Chevy to everyone.

jeterfan1215

Feb 6, 2012

Bill was a great salesman. Very knowledgeable and got the deal done very quickly. The financing was a breeze, and there was no haggling back and forth. I would highly recommend him and this dealership.

richymac92

Feb 6, 2012

My experience with Bill was a breeze, everything from walking into the door, to driving away in my new Suburban. There was no haggling or anything of that nature. I would recommend Bill and this dealer to anyone.

tbogle1

Feb 4, 2012

Great experience, one of the best new car buying experiences I have had in the 20+ years I have been buying 12+ cars. JR was easy to work with, direct and no b/s, and we were able to agree on a price on a new 2012 Traverse. Whole thing took about 30 minutes! I would definitely recommend this dealer and salesman for anyone looking to purchase a Chevy.

jmanvell

Feb 1, 2012

Jr was extremely helpful, friendly and knowledgable. Took the time to explain the ins and outs of our new vehicle. Hawthorne Chevrolet has a great service department friendly and helpful. A pleasure to deal with.

Prpecoraro

Jan 16, 2012

Extremely friendly from the first time I walked in and very receptive to my vehicle needs. Tom Pasquazi, JR Gray and the staff at Hawthorne Chevrolet did an outstanding job of making my new vehicle purchase one of the friendliest experiences I have ever had. Honest and never pushy, I would reccomend Hawthorne Chevrolet to anyone who is looking to get into a Chevy.

carguy103

Jan 14, 2012

This is a great dealership. They were extremely professional, friendly, honest, and helpful. Mr. Gray went above and beyond to explain things and work with me. This dealership has a very calm, no-pressure environment. Highly recommended.

HRH

Jan 8, 2012

Of the several dealerships worked with, this was the ONLY one that wasn't selling hard, and actually wanted to find the specific car I was looking for. Every other dealership tried very hard to get me in with "almost" cars, that in fact were missing things that had been specified as required, and pushed hard to change my mind about what i wanted. In contrast, JoeyG worked hard to do the work for me, to search and find the car that precisely fit my specs.The only things that are not perfect with the car are my fault for not understanding better how to describe what i wanted: I wanted a trailer hitch, and didn't realize i needed to also specify having a ball; I wanted a nav system, and got the onstar but didn't realize i needed to be specific that i wanted the GM nav system with the map etc. But they have bent over backwards to correct these, and have been a total pleasure to deal with.

NewSilveradoOwner

Jan 7, 2012

I have purchased several cars now from this dealer and not only is it conveniently located but the sales and service department have always been friendly and thorough. Guess that explains why they've been in business for so long.

kelly hagan

Jan 5, 2012

I came in yesterday after my steering column totally went out while I was driving my kids to school. I was assigned to Norman. I had onstar call on my way in and I spoke to a woman who said a loaner car was available. After explaining the situation to Norm, I told him how dangerous it was to lose steering capacity and I asked him if this is a "typical" issue with such a young car. He was very "matter of fact" and responded with a comment that machines break, what can you do. After asking him to let me know how long it would be, I waited an hour. When called into his office he indicated that my front tires needed replacement along with my front brakes. But in any case, the steering column needed to be replaced. While waiting for my husband to call me back, I asked for a loaner car to get home (because I knew the steering column would take 2-21/2 hours). He told me there was no loaner car and that her could possibly get me a rental car and If I ended up getting the brakes and tires, he could waive the rental fee. Miraculously, a loaner became available and I left. at 4;45 I called to find out the status of my repair. He told me it was done, but I couldn't pick up until the next day because it needed to bleed. I asked him why he didn't tell me this eariler( because I had to leave very early the next day for the airport) and his response was, "because I just found out myself." When I asked him what time I could pick up the car in the morning, he said 7am...The car was ready, but on my way in I had a message from a technician who told me I couldn't pick my car up until 830 or 845! Norm did not bring the car to me or even step out to speak with me. I am disgusted with the way I was treated and will go to another dealership when my lease is up.

lizmogrant

Jan 5, 2012

Sherry and Jim had everything ready when I walked in the door because I had called first. When I called, I asked if they could give me the deal that I needed and they came through with every last detail. I would highly recommend Hawthorne Chevrolet to any future car buyers. I have not dealt wth the service dept yet so I hope they are just as good!

Tyleryac

Jan 5, 2012

My name is Janet Iannelli and I just purchased a 2012 Chevy Equinox from Hawthorne Chevrolet in Hawthorne, N.J. I was very pleased with the entire experience. I have had years of driving many cars, but Chevy is the name that always comes to mind. A young man by the name of Tyler Yaccarino came with me to assist in my purchase and help me through the process. Both Cheri and JR were both excellent in helping me to make the correct choice for my needs. They were very courteous and very well informed and were able to answer all my questions. The car was delivered on time and I am now enjoying driving it . I just wanted to let you know how much I appreciated the personal service both Cheri and JR gave me, and how assured I felt after dealing with them. I will for sure reccomend this dealership to all of my friends and family! Best car dealer I have ever been to! Thank you. Janet Iannelli

kensch1122

Jan 4, 2012

We just recently leased an Equinox from Hawthorne Chevrolet. This is the seventh vehicle we have leased and/or purchased from Hawthorne Chevrolet and each time our salesman was JR Gray. We wont have it any other way. JR is considerate, helpful, informative and we feel he is out to help us get what we both wanta fair deal.When it is time for out eighth Chevy there is no doubt we will contact JR Gray at Hawthorne Chevrolet.Ken & Pat Schmitt

nickiethev

Jan 4, 2012

My experience at Hawthorne Chevrolet was a very positive one. Joey G made us very comfortable and did everything he could to help our decision process. When we did decide, that very sane day he completed all the necessary paperwork, like calling our insurance company, and checking to see if we had any GM points. He made a usually dreaded experience, a painless one. Will recommend him, as well as Hawthorne Chevy to our friends and family. Thanks for a job well done. Nick and Carol Varrecchia

nick

Jan 2, 2012

Bill was easy to work with and very professional.I was in the market for a used Suburban, Bill found me a low mileage 2011 in excellent condition.I look forward to working with him in the future.Nick ManoyBBZ Limousine Service

rossodino

Jan 2, 2012

Jim Petrucci worked hard to locate 4 particular trucks I needed after build out had occured. He located them, got them to his dealer and helped get them to the warehouse for us. He was eager to help and flexible. A true proffesional.

smokey5

Jan 2, 2012

I have bot many cars and trucks from Jim petrucci...he is honest, reliable and always helped is find what we are looking for. I would totally recommend Jim Pertucci to all my friends and family.

1junkmanbob

Jan 1, 2012

jimmy is a long time acquaintance of mine. i have been buying cars from him for over 20 years.he is a very professional and knowledgeable person at what he does. i would recomend anybody who is in need of a used or new car to go see him at hawthorne chevy.

billjeffrec

Dec 31, 2011

I had a great experiences with buying cars from Hawthorne Chevrolet - the cars were delivered on time, as ordered, and the staff could not have been more helpful. I am in the transportation business and I buy about 50 cars a year and I would definatly recommend this dealership to anyone purchasing a new vehicle. I purchase through my leasing vendor Titus Leasing and we are set to buy more cars early into 2012!

dawgpound46

Dec 31, 2011

William was able to answer all my questions and was willing to work around my budget. He introduced me to Steven Kochan (service consultant)who was very helpful and courteous. I would recommend this dealership to my family and friends.

jseiler

Dec 31, 2011

I have bought many cars from Jimmy,he knows what I like, he easy to work with no high pressure sales. I will be back!

leturlightshine

Dec 31, 2011

A terrific professional experience from Hawthorne Chevy. Not in the market for another new car, but when I am in a few years again, I will most certainly go see Jim Petrucci and the team at Hawthorne Chevy.

mnmllc

Dec 31, 2011

Bill Fellbaum went over and beyound for me to get me my chevrolet.Truely cared about cutomer happiness and statisfaction with my purchase. Would do business with with this dealership and Bill again! I never have seen a car dealer put so much genuine effort for a customer like he has.

Robert Blackfield

Dec 31, 2011

We are very happy with this Dealership!! We got a great deal on an Avalanche and Bill, the salesman was very helpful, not pushy, very polite, and just an overall nice guy and a great dealership. Also want to mention that Bill took us for a test run, showed us all the options in the vehicle in great detail and was very courteous to our questions and needs. We love our new Avalanche!!! Thank you Hawthorne Chevrolet!!!

tdema

Dec 31, 2011

Jim Petrucci in sales is a great person to work with!Jim makes car buying a goodexperience and knows his chevys in side and out!

jeannie2012

Dec 29, 2011

I tend to keep my cars for a very long time, so buying a new car is a BIG deal for me. JR made it that much easier. He is very knowledgeable about the various models and really passionate about the brand. He is genuine and very easy to deal with. He spent so much time with me to make sure I was getting exactly what I needed and wanted. He went above and beyond the call of duty since I had so many questions. I don't plan on buying another car for awhile, but when I'm ready, I won't hesitate to go back to Hawthorne Chevy and JR, that's for sure!

catanz21

Dec 28, 2011

My experience was very low keyed. I had been to a few other dealerships {non chevy} and was beginning to get VERY frustrated with the whole thing. JR helped to make my leasing a new vehicle very smooth and non-confrontational. I would sefinately deal with them again.

kvm321

Dec 28, 2011

Hawthorne Chevrolet and JR Gray were very helpful when I was browsing for a new car. I was unsure of a lease or a purchase and JR was very friendly and informative. While I did not make a decision during my last visit, I will be coming back and will ask for JR Gray to help me

jbarbieri

Dec 27, 2011

I've returned to Hawthorne Chevy for my last three cars because of J.R. Gray. He has made the experience fun. There are many options out there but I return to Hawthorne Chevy becuse I trust and enjoy working with JR . He makes getting a new car easy.

dolly645

Dec 25, 2011

Purchased my Chevy Malibu from this dealership 8 years ago and was completely satisfied! Turns out Joe Guerra is still an employee and he assisted in my selection of a new car Chevy Sonic. Saw the car on Thursday and bought it and took delivery on Friday. Very positive experience. Joe Del Gandio

Americanmade11

Dec 23, 2011

Coming in to look at a new car Robert was very helpful. He knew the inventory well and what each car I was interested in had to offer. I would recommend this dealer to everyone they have been in the business a long time.

klg123

Dec 22, 2011

We don't have enough nice things to say about the service we received at Hawthorne Chevrolet when we bought our new Traverse. Our salesman was JR Gray and he went out of his way to make sure we were comfortable and happy with our new vehicle. JR was friendly, professional and extremely personable. Everyone we dealt with at the dealership was great. We will definitely recommend Hawthorne Chevrolet to our family and friends!!

kwheaton89

Dec 22, 2011

The people I met were truly genuine. They were able to answer all of my questions and would come up with multiple solutions for any problems that came about. They were able to process my needs and goals in buying a car by processing our conversations and evaluating the best car both financially and what best suited my lifestyle.

Brownman

Dec 4, 2011

We saw a Suburban at Hawthorne Chevrolet in cars.com, we called them to make sure car was still available. They said yes, and they told us they are open until 5:30 pm on Saturday (12/3/11). We went there at 4 pm to check cars condition. Sales person named Jeff tried to find the car in the lot but he couldn't, then checked the list in his office. It was listed in their sales sheet. He asked us to wait for couple minutes while he checks it in their new car sales office across the street with manager. He never came back. After waiting in the cold around 20 minutes we saw him staring at us from the new car sale office. It looked like he was waiting for us to leave, he did not come out, we have left. I think we were too 'diversified' for Jeff at Hawthorne Chevrolet.

HankEhrlich

Oct 31, 2011

Went into the dealer to just talk about making a deal on a new 2012 Chev Corvette - wound up driving it home! Dealer did everything right and would highly recommend them to anyone thinking about a new car.

suziemk

Oct 14, 2011

I went to hawthorne to get a remote start put in my truck. I had a problem after I brought it home. They called the installer and he came to my house and fixed the problem. (awesome) Then I emailed Cheri to ask her a few questions about the Onstar. She always emailed me back in a timely manner and was great each and every time I emailed her a question. I would highly recommend this dealership. They (Emilio our salesman and the gentleman from finance who's name escapes me right now) went above and beyond to help us when we leased our truck. Emilio even called me for my Birthday!! It may not mean a lot to some people but it meant alot to me.I will definetly be going back for my next vehicle!

crs33

Aug 31, 2011

Dealer damaged my car and never told me. Blamed Towing Co, after seeing seeing the video of my car coming off toe truck it was not damaged. Had to fight with over a month to get care repaired. They lied and gave me a run around. If u have any doubts check with GM Case # 71-982-136652.

knickfan1

Aug 26, 2011

This was my first time buying a car, so I did my due diligence before going in, and I went in ready to play hardball. They were my first stop of three that day alone. After I left I continued to shop around. I went to a total of 5 dealers. But because Hawthorne had given my a good price right off the bat, I returned and bought from them. They were courteous and friendly. And I didn't feel that sleeziness I went in expecting. I would buy from them again.

jerzeygal717

Aug 24, 2011

I wanted a new car, and could NOT spend a small furtune..I sope to Robert and told him my wants and within 6 hours YES! YOU read right I was driving off the lot with my brand new Chevy Cruize....he was very helpfl, friendly, answered all my questions and did not shun me away once the papers were signed...EVERYONE in this dealership is awesome..I highly recommend them... Also, I like when you walk in, you are made to feel welcome....

Den1

Aug 22, 2011

!!!!!! BUYER BEWARE of Hawthorne Chevrolet !!!!!!A few weeks ago on Saturday 7/16/11 I went with my 89 year old father and long time resident of Hawthorne (50+years) to HAWTHORNE CHEVROLET to lease him a new Chevy Cruze. I myself had purchased two vehicles from them, last one in the early 90s, at that time I was happy with the outcome so we went down to give them another try. When first investigating the car for my parents my father did all the ground work himself and was firm on buying an AMERICAN car as he always has done for the past 60+ years. During our dealings for a new Cruze with the salesman Arnold (Arni) Ziem my father mentioned as part of the conversation how he had been friends with Gene Meyers for many many years who had been the owner and ran Hawthorne Chevy for 30+ years until he passed away, several years back one of his stepsons Steve Barna took over. Mr. Barna saw my father there at the dealership and told Arni that he(my father) was a V.I.P. in his dealership and was to be treated that way. As we progressed along with the process of trying to lease the Cruze it became quite clear to me that they were not treating my father fairly on the lease price for the car, continued to make the pricing high and difficult to understand. During our negotiations I asked Arni about one of the fees, lease termination, and was advised the fee would be $250.00. After 2 hours of going back and forth with Arni and the Sales Manager Jeff Mays we finally agreed on a good price for my father who is on a very limited income. Then during the final stages of the deal we were advised that the lease termination fee was actually $400.00, even though I was told earlier it was $250.00. I could not believe Arni and Jeff were doing this after all the time we had spent and asked them to remove the extra $150.00 they just added in. Jeff Mays the sales manager refused, so I asked to see Mr. Barna (remember the man who said my father was a VIP), after 45 minutes of waiting still no Mr. Barna, finally the General Manager (Tom Pasquazi) came down and agreed to only take $100.00 off. By that time 3 hrs my father and I were so tired of the whole process we accepted his compromise. The contract was written up and signed by all parties with one stipulation, that I co-sign for my father which I did but could not understand as he has no debt and has nothing negative in his past. A $500.00 deposit was asked for and given by my father (by check) to the dealership and they said they would have the car in a couple of days as it was not on the lot. We left at about 2:30pm - tired - but my father was happy with the car and the contracted price of the lease payments. About 4:30pm (same day) I received a call from my father telling me HAWTHORNE CHEVY had just called and told him they could not sell him the car at the agreed upon down payment and lease payment of 199.50 but would have to raise the monthly payment to $220.00 per month or the deal would be cancelled. I could hear on the phone how upset he was, since we had spent so much time there and he had finally thought everything was done. He called HAWTHORNE Chevy back and told them he could not pay the inflated price due to financial limitations and advised them that he would be down shortly to pick up his deposit check. When he arrived at the dealership at 5:15pm (it was closing at 6:00pm) Arni the salesman told my father that he could not give him his check back, it was locked in the vault and no-one could get it out before Monday. My father (not the type to get angry or distrust people) told me he advised Arni he would be back first thing Monday to get his check. On Monday morning my father returned to the dealership 15 minutes before it opened, again speaking to Arni , this time he was told that the finance group of the dealership had already taken his check an hour ago and it had been cashed, he would have to wait several days 7 to 10 until the dealership could cut him a replacement check. When my father told me that night what they had done to him I could not believe it. They HAWTHORNE CHEVY were the one who cancelled his contracted deal and then they had the ruthlessness to hold his check, not return it to him when he came to pick it up on two occasions and then even worse they cashed it on a deal that no longer existed. How do you treat an 89 year old man, a WWII veteran, who is a long time resident of the town your business is in who wanted to buy an AMERICAN car from your dealership, spent 3+ hours to get a signed contract, then try to raise the price and finally treat him like a piece of meat keeping his deposit money after your dealership cancelled his deal. HAWTHORNE CHEVROLET and STEVE BARNA you should be ASHAMED of yourself, what kind of people are you. In my opinion I believe what they did was probably illegal, at the very least it was UNETHICAL BUISNESS PRACTICES. The following day I called Chevrolet corporate offices with GM and logged in a complaint against HAWTHORNE CHEVROLET relating to their business practices. I also contacted the dealership and asked for Mr. Barna to try to get my fathers money back quickly, I was advised he was in a meeting and would get back to me, he never did even after several calls and messages. Finally after two days of repeated attempts I was able to speak with the General Manager Tom Pasquazi who after a supposed meeting with his staff advised he would cut my father a refund check of his deposit only after my father produced a document from his bank saying his check had cleared. Again forcing my 89 year old father to make another special trip to try and get his money back. It appears by HAWTHORNE CHEVROLET standards it was ok to use unethical business practices to cash a check on a cancelled deal and quickly take the money into their accounts but made an 89 year old man jump thru hoops to try and get it back, which we were finally able to do only with the cleared check document from his bank. No apology was made by anyone at the dealership to my father. Now the happy ending, because of the way my father felt after he had been treated so poorly at Hawthorne Chevrolet he did something totally amazing to me, he finally agreed to go look at foreign cars after over 60 years of buying American. It was HONDA (DCH Honda in Paramus) that got his business (only after he read that the Accord he was buying was actually built in an American plant by US labor). He could not believe that he was able to lease a new Accord a more upscale car, better equipped, that list priced out for $3000.00 dollars more than the Cruzes list price for an overall total contracted leasing agreement price that saved him $150.00 less than the original contract deal pricing from Hawthorne Chevy before they cancelled his deal. In addition DCH Honda did not require that I co-sign the lease contract and did not have a lease termination fee. On top of that we were in and out of the negotiations in about 1.5 hrs and he picked the car up the next day.Based on what happened to my father, the grief and aggravation he was forced to endure and the total UNPROFESSIONAL nature of the way HAWTHORNE CHEVROLET treated us and conducted their business practices. I would definitely NOT recommend them as a dealer to do business with.

drainman

Aug 22, 2011

I purchased a 2009 malibu lt brand new from this dealership. (My sixth vehicle purchased from them) The vehicle has 15k miles and i have been dealing with COUNTLESS rattles squeaks, and noises. I have had it back numerous times, I have gone on countless road tests with the service manager, technicians, and service advisors each and every time having them acknowledge the concerns. With no results and numerous parts replaced. I feel like they lately they have had my vehicle longer then I have. Multiple items have been replaced to no resolution. Despite being ignored by the owner(Steven Barna) who after leaving numerous messages I finally cornered in the showroom. Show NO care or concern Laughing stated "what do you expect it has 15k miles its not a brand new vehicle anymore"... I think his attitude is extremely poor and due to the fact he Inherited the dealership,He really has no knowledge or skills of how to run it. Its a shame that such a well known name as Hawthorne Chevy Is so poorly run from the top of the ladder right down. I DEFINITELY would never recommend this dealership to anyone even my worst enemy.

dhalliwell

Aug 10, 2011

JR was awesome, and the whole experience was excellent. The price was fair, JR was knowledgeable. When we picked up the car, it was impeccable, and JR demonstrated the features of the car to us in full.We would definitely recommend this dealer to anyone looking for a new car.

azagajewski

Jul 28, 2011

My wife and I bought a gently used '09 Chevy TrailBlazer (fully loaded) that we found on AutoTrader.com. Ray worked with us on the test drives and the paperwork process while Darric was the sales manager who pulled no punches and was brutally honest with the pricing (we made a deal pretty quickly). Cheri, as the Internet sales manager, was excellent establishing the first lines of communication and actually brought us into the dealership after facilitating an appointment to see this vehicle and one other. Keith quickly processed the financing paperwork and got us out the door. These guys are all about solutions. The vehicle was missing a navidation CD - solved. The manual was missing - also solved. Car was detailed on the spot and were driving to lunch less than three hours after stepping through the door. A fantastic experience and we will probably return for our next Chevy even though they're over an hour's drive from where we live!

chevygirl1973

Jun 24, 2011

You were very helpful not only finding the car I wanted but also finding the car that fir my budget! That just goes to show that you do care about the customer. Everyone was so friendly from the first time I contacted the dealership on the internet all the way to the end when I took the car home. Thank you for making this the easiest car buying experience I have ever experienced.

cobaltss

Jun 9, 2011

I was never given the chance to tell the dealership I didn't want the extended warranty I got stuck paying for,which I did't and still don't.It was the first dealship I ever bought a car for where they didn't ask if I wanted anything like that before going ahead and doing a loan approval.When I called about it they said that that's how the loan was structured.No shit because I was never even given the option to say no.Now I'm stuck with it for 6yrs instead of 5years like I would of rather had also.

Tyleryac

May 16, 2011

This dealership is well above my expectations. All of the employees made you feel like you were home. Cheri L and Emilio S worked day and night with me to make sure we were getting the right car for the right price. I will recommend this dealership to all of my friends and family. The process could not be easier. This is not one of those highway dealerships this is right in your backyard which made it convenient for me.

Maracamara

Apr 25, 2011

Very friendly and knowledgeable salesperson. He always took the time to find exactly what we were was looking for and for an affordable price. Great customer service. Always took car of me and my extended family before during and after delivery. We go back year after year for almost 10 years now.

scoosty

Mar 28, 2011

I've always been a bit apprehensive about new car shopping. Salespeople seem to come after you like bees to honey. This was not the case at Hawthorne Chevrolet. My salesman, Robert DeSimone, gave me all the room I needed while I examined the cars. He was not pushy, nor did he try and sell me something I didn't want. He listened to all of my concerns, including my budget and needs. This was the first time I can say that my whole experience at a new car dealership was pleasant and pain free, from shopping to financing, etc. When my car required service, Robert saw that my appointment with the service dept. was made at my convenience. My car was finished when promised, and returned to me clean (and without the radio station changed!) The showroom is clean and modern, and the employees friendly. I have since referred my daughter to this dealer. She was extremely happy with her purchase and the professionalism that Robert displayed. When I am ready for my next new car, Hawthorne Chevrolet and Robert DeSimone will be my first stop.

alannamerlo

Mar 24, 2011

Over the years, I have leased many vehicles from Hawthorne Chevrolet and have always found the customer service to be impeccable, as well as the the sales representative I deal with, Robert DeSimone. My overall experience with this dealership and its employees whether sales related or mechanical have been wonderful.

Glenn Demay

Mar 24, 2011

This is a fantastic dealership. All of the different departments staff always go the extra mile to make sure you are happy. I have bought 6 different cars from them over the last 8 years both new and used and had the same outstanding service each time. This treatment is not exclusive because all of the people I have refered to them also have had the same type of experiance.

lgaldo

Mar 17, 2011

This is the 3rd dealer which I have brought my car to for service on my 2008 Chevy Malibu LTZ. The car which was named Car of the Year for 2008 and 2009 has very serious engine/trans., steering problems which are being ignored by both GM and the 3 dealers I have visited. They are Paramus Chevrolet, Grand Prize Chevrolet and lastly and most recently Hawthorne Chevrolet.For almost 3 years now, I have been fighting a losing battle to receive the appropriate level of assistance with a very serious lag/hesitation with my engine and transmission; my steering which goes on intermittent lapses of very loose, too firm and then just plain erratic. I have complained to anyone who would listen upto and including the GM Executive Team which has also being a smoke screen in disguise of a solution and usless to date.I advise anyone shopping for a new or used car, stay away for the Chevy Mailbu LTZ 4 cylinder Spring Edition Engine.PERIOD...

Blurash1

Dec 29, 2010

I don't recommend. You may find a car but you will be nickle and dimed and will end your experience with a bad taste in your mouth that will linger for weeks. The car i bought failed inspection. just wipers but they refused to reimburse me.Most people don't enjoy purchasing a car because of dealing with the dealers and the inevitable feelings of being ripped off, But if you do enjoy that experience, Hawthorne Chevy won't let you down.They include nonsense charges in your sale bill, one or two they may drop to give you the illusion that they are cutting you a deal. Ultimately my experience with them ended in a screaming match over the phone with them telling me essentially that i was cheap and stupid.

FlotsamJetsam

Sep 21, 2010

Let me say first that Hawthorne Chevy is a reputable dealer, has been in business for a long time, has an above average inventory, provided a competitive price (But not the best) and they know how to get people to buy cars. The last item I mentioned is the main reason I did not lease my Traverse there. The showroom experience was the prototypical, playbook, high-pressure, double-teaming, don't-let-the-customer-leave type of experience that most people have come to dread when car shopping. I walked in to simply get a price for a lease. After a short test drive, I spent more than 90 minutes... First with a salesman. Then he brought in a sales manager to do some double-teaming, (I guess) when he felt he was not getting me to collapse. There were all the standard sales ploys, from wanting to "package" a deal with the lease and my trade-in (instead of treating them as two separate transactions as is always recommended), to asking me how much I can afford per month instead of giving me a price for the vehicle I was interested in, to the old "let's disappear for 15 - 20 minutes and let the customer sit alone wondering whats going on" ploy. They threw every car salesman's pressure tactic in the book at me, including the last ditch effort as I left. I was told that leasing deals would be changing in two days, so I may not be able to get the same deal if I come back beyond that time. In the end, the price was competitive, but as I said, not the best. The pressure tactics and obfuscation they used to wear me down was a total turn off. As for the trade in, I did my homework and knew it was not worth much, however they offered me 30% less than I wound up getting without quibbling at another dealership.In short, if you don't mind salesmen's attempts at wearing you down and trying to confuse you to get you to buy a car, you might enjoy the "experience" at Hawthorne Chevrolet. As for me, I leased from a dealer with no pressure, no text book sales tactics, and a better price.

mamma's chevy

Jul 26, 2010

Overall I am a happy camper. I met JR (sales) and he walked me through the entire process. I received a price quote over the internet and they not only honored the quote, but saved me a little more than I thought. There were some hurdles to overcome and Rob Z (SM), quickly resolved those issues. I was ok with everything else and I was able to take my new car home that day! I will be back for service gentleman. Myself and my husband will go back to Hawthorne Chevy.

kenndoo

Jul 21, 2010

Emilio and Hawthorne Chevy were TREMENDOUS! I was able to work with them online due to a hectic schedule. Emilio was easy to work with and got me the price and accessories that I needed. The car was ready when I got there, the service manager even introduced himself to me. No pressure from the finance dept as well. I will recommend Emilio to all my friends. Thanks Emilio!

addieo47

Dec 6, 2009

I purchased an 2008 HHU - new three years ago- from Hawthorne Chevy. Went back August 2009 - almost at the end of the warranty period. Told the "service team" that my radio wasn't able to pick up WCBS News 88- AM. The station would become difficult to listen to. Was advised after three service visits that: "Its a weak station" and the "service technicians at Chevy said there's no fix available". They gave me a rental car - another chevy - that looked terrible, smelled of smoke, and the back seat had the remains of vomit on the seat - but - CBS Newsradio 88 came in loud and clear - when traveling the same roads. Was told that - no fix available - basically - tough luck. I found the fix--------traded it in on a new Toyota RAV 4- 2010, now the radio works just fine!!!!!!!!!!Will never buy another Chevy - never buy a car from this dealership!!!!!!!!!!

CARHUNTINGDOOD

Mar 20, 2008

Dealer is totally incompetant. took 2 trips to dealership to pick the car up when was promised first time. Issues with new car were not attended to even tho they had 10 days to do so. Car was not prepped correctly, mal alighned headlamps/foglamps, scratches. Person sleeping in car when I wnet to look at it and to top it all off, plates didnt arrive before temp expired, even though after I contacted them 2 days before the temp expired the dealer confirmed plates were in upstairs. Dealer's response:We dropped the ball?!?!?!?!?

jasonpallotta

Jul 6, 2004

i purchased a new truck in 2002 with no problems.went back recently because they called me to tell me i could get out of my lease early.i explained that the truck had a decent amount of dents and scratches,they told me to come in any way.went to the dealership and met dennis johnson(salesman).told him what i was interseted in and we started talking prices.then he asked what i was trading in.i told him the mileage and that there was damage on the truck.he said i would have to pay for the milage but NOT TO WORRY ABOUT THE DAMAGE.so i didn't.to make a long storry short i bought the truck and two weeks later i get a bill from the lease comp. looking for 2,800$ for the damage on the truck.i called DENNIS JOHNSON and he said that i was responsible for the damage and there was nothig he could do about.when i talked to the manager JEFF DIBIASI he didn't want to hear about it.i know that salesman do what they have to do to get you to buy but there is a line.when you have to decieve people to get to buy i feel that is crossing the line.