Used Cars for Sale at Headquarter Honda in Clermont, FL

Foman

Nov 14, 2016

My 4the vehicle purchase from Headquarter Honda. Great crew. Sales team is always knowledgeable, curtious, and thorough. Service team is always quick and thorough. Will repeat.

Debbie McGill

Nov 13, 2016

Each and every step from requesting loan information on line, to meeting with internet manager, manager, sales manager, salesman and finance manager was 5 star excellence. Each person was knowledgeable, courteous and over the top helpful. They listened to my needs and exceeded all my expectations in the purchase of my car. They never tried to over-sell or pressure me in my purchase. What else can you ask for! I look forward to them assisting other members of my family and friends to purchase their cars.

Loyalist

Nov 13, 2016

We continue to be impressed with Headquarter Honda. Our first experience buying the car was the best we've experienced at a dealership. Andrew Burke was our salesman, and Rita was our Service Rep. She provided a fast and very courteous service experience. We will continue to be customers at Headquarter Honda and keep referring our friends and family here.

packy

Nov 12, 2016

From the moment I drove into the service department at Headquarter Honda in CLermont my service advisor, Vanessa Aybar, made my experience great. She made me feel right at home. From beginning to end, the service she gave was courteous and way over 100%.I will continue to recommend Headquarter Honda for all your automobile needs. The entire staff is wonderful, never pushy, and always concerned about my needs.And congratulations to Paul Rienzi on your promotion to management! Best sales ever!Pasquale Colombo

Sunshine

Nov 11, 2016

Great experience! Our salesman Andrew was fantastic, easy purchase, helpful, knowledgeable and very honest! Highly recommend this dealership and salesman . Great location too, we had a great experience all around.

Weyne Araujo

Nov 9, 2016

This dealership is not any ordinary one. The service quality, the environment will blow your mind. Don't go to any dealer before you try Headquarter Honda. Please, look for Mike Jahangir, he will help you and answer all your questions right on the spot, he know cars like nobody I ever met. Hope you try them.

Martin

Nov 9, 2016

I love to find this dealer people work in there help a lot and take care of me. I'm glad stop by that dealership

Weyne Araujo

Nov 8, 2016

This dealership is not any ordinary one. The service quality, the environment will blow your mind. Don't go to any dealer before you try Headquarter Honda. Please, look for Mike Jahangir, he will help you and answer all your questions right on the spot, he know cars like nobody I ever met. Hope you try them.

Julie

Nov 7, 2016

Took care of my oil change, tire rotation, and recall fast and they were super friendly.

Dog Person

Nov 7, 2016

The employees greeted me cheerfully and took care of my problem immediately.. Excellent dealership. They had me back on the road in just a few minutes. It was amazing how well trained and efficient they were. in the Service Department.

Egreen

Nov 6, 2016

This is the fourth car I am leasing thru Headquarter Honda it has always been a very pleasant experience. Will recommend dealership to my friends

Pat Boyle

Nov 5, 2016

Headquarter Honda great place to buy a car. Matt, Dennis & Tony treated us very good. Love our CR V.

Patricia

Nov 5, 2016

Headquarter Honda is a very professional dealership. The people are very helpful and want the customer to be satisfied. I went to Headquarter Honda when I was looking to buy because it was close to home and when I needed service I did not want to drive out of my area.This is the first time I have had my car in to be serviced and I could not have asked for better service than Headquarter Honda provided to me.

Joe

Nov 4, 2016

The battery on our 2014 Honda Accord needed to be replaced.Showed up to replace it. Met by Daniel. He was friendly as professionalHad our battery replaced and out the door in 30minutes.We were very impressed!

Robby Winkelman

Nov 4, 2016

This was my first visit to Headquarter Honda. Todd McClellan was very courteous and knowledgeable about my vehicle and the services that needed to be done. He explained what services were needed in a clear and understandable way. He went over the inspection report and explained any issues and the importance of the repair. He was quick to get the vehicle serviced and inspection performed k owing my time was valuable. He went over the warranty benefits of the new battery that was installed giving me peace of mind that it was a good decision to replace it and also for the reliability and cost value if replacement should ever be required in the future life of the battery. (He was observant to know that warranties were important to me when I had mentioned that I had purchased a Fidelity warranty from the out of state dealership when purchasing my Honda and that they are an approved repair facility) He was aware that I was new to this dealership coming from out of the area and did a great job convincing me that this would be a great location to bring my vehicle. I have several options in the Greater Orlando area on where to have my 2012 Honda Odyssey serviced and I am choosing Headquarter Honda because of my experience with Todd. Outstanding customer service! Looking forward to seeing the new customer lounge on my next oil change!

Sblick08

Nov 3, 2016

Came here to buy our car in February. Was asked to write a review that night. Big mistake. I should have waited. not only was our loan paperwork botched and I had to come back a week after purchasing to sign MORE paperwork. They gave us two keys with the keyless entry on them, one is actually being held together with SCOTCH tape, because that is how it waa given to them. If I want a new key $150. Um no, looks like scotch tape key for the win! We had the TPMS system start erroring out within days of driving off the lot. Instead of showing the service I have had at other dealers when something has happened they want me to pay out of pocket for something that should have been checked. I am also still waiting on my incentive for coming out and test driving with them. Last time my husband came in to get work done he was told it would take about an hour, 3 hours later his car was finished. Brought the car in today to get recall work done and an oil change was told over the phone that it would be approx an hour, got here and was more likely 2 hours. So needless to say I am not exactly happy. Next time I get a car I am going back to GM. I will only set foot in this place if I absolutely have to, and even then I may just send my husband.

Tim Flaherty

Oct 31, 2016

Daniel was great yesterday. I appreciate him getting me in on short notice. I watched the technician work on the car and was satisfied with his attention to detail.

christine loflin

Oct 29, 2016

I always hate getting a new car but Jordan was very helpful and worked very hard to get us into a vehicle with a monthly payment that we would be able to work with. I would recommend this dealership. This is my third Honda from this dealership.

Dbmagician

Oct 28, 2016

Highly attentive to customer relationshipVery understaning of their customers schedules and constraintsAnd best of all, they want you to leave with a smile on your face.I switched from Toyota to Honda because of them.

DuWayne Whitney

Oct 23, 2016

Everyone is always nice there. Carlos got me in and out of service quickly.

Patty

Oct 22, 2016

The services I requested were done within the time frame quoted. I was greeted by 2 employees before I even got out of the car. Very attentive. It appears as though the waiting area in the facility is undergoing renovation and therefore could not give it a 5 star rating. Also spoke with a sales person and looked at the new models during my wait. John was very thorough in answering my questions about the new models.

Charles

Oct 21, 2016

We were happy with our salesman Jordan. He was helpful and did take us on a test drive. He even found us a car with less miles then the one we test drove and were very happy about that. He was able to obtain the price that we wanted to pay for the car also.We are very happy with our 2017 Accord.

Negrita7

Oct 17, 2016

Excited and excellent experience will recommend your dealship Honda is the way to GO great professional salesperson make you fell just at home Love the way they worked with me Thank you

Norm, President of the Carlos Sanches Fan Club

Oct 16, 2016

I have rated the service as 5 star. Carlos was terrific! Your evaluation is TOO LONG! Yes, this report is too lond. I'lll tell you I don't appreciate this part of your evaluation!!

Joseph Prete

Oct 15, 2016

We were "just looking", however walked out with a new CRV. Paul & Demitrius were pleasant, never any pressure. They understood our situation and made it work out. Very nice dealership.

sgreeen60

Oct 15, 2016

I brought my car in due to recall notice I received. Todd was great and Helpful. Even helped me program my new phone in car.

Danny R.

Oct 14, 2016

A dealership that always delivers what I am asking and looking for as far as service and parts. Service dept. is the best one at any dealership I have ever visited so far, hopefully that will never change. From the greeting to the service writer to the service manager, hands down second to none. Thank you very much, Danny R.

John Harner

Oct 12, 2016

Great service. On time service & found my problem rightaway. John!

Carmen Sepulveda

Oct 11, 2016

Andrew was very pleasant to work woth. His knowledge of vehicles allowed me to be informed and make the right decision for me.

Ray

Oct 6, 2016

Service went as planned, staff was prompt, courteous and professional. Dealership was under going some interior construction but inside was neat and clean and did not interfere with a comfortable wait. Quality of the repair was a recall, so it was invisible to me.

Ed and Mary Ellen Pollock

Oct 4, 2016

Excellent service both on the car and in taking care of our requests. This is not your ordinary car dealership and service center. They took care of our issue with the car and also took care of us! Thank you Jose, Nikko and the rest of the Headquarter Honda staff.

Sean

Oct 4, 2016

Had drivers airbag recall taken care of but thought I was going to have the passenger side done as well. Was informed after the service that the passenger airbag is on ordered. Not really happy that I have to take it back in but glad I am going to get it taken care of.

help1

Oct 4, 2016

I had a great experience on my visit to your dealership Rita was great. She is very knowledgeable and makes a good effort to provide good service,

Ed Patterson or

Oct 3, 2016

This car is my 4th purchase from Headquarter Honda. I have also recommended two friends who have also purchased from Headquarter Honda, one came from Jacksonville.I get professional service from the Sales & Service Depts.They make car buying a pleasure and not a hassle.

Susan Griffiths

Oct 3, 2016

Andrew was very easy to work with and made the whole process easy!

caco22348car

Oct 3, 2016

went to make an appointment for this week because I received a notice from Honda , to have my ,"C.V.T."tranny checked.So Mr. McClellan ask me if I can have it done today. I said yes.

dhiltonatcfl.rr.com

Oct 3, 2016

Came in for service with no appointment but still received excellent service. All staff were friendly an very knowledgeable. I will be back as usual for my future needs. I have an Accord and a CRV.

Joe 83

Sep 30, 2016

This is our first service call. You couldn't ask for better service. We tell all of our friendsThis is why it is called "HEADQUARTERS"

Mball8583

Sep 28, 2016

I always trust my vehicle with the Service Dept. at Headquarter Honda. They're always honest about their prices, and the services performed are completed in a timely fashion. They always provide me with a detailed inspection report and identify any issues that may need to be resolved in the future or on upcoming services.

E46Chris

Sep 26, 2016

I'll just go ahead and go straight to the point. If you're ever in the market for a Honda, don't waste your time going anywhere else. Headquarter Honda in Clermont has made buying car easy. Jordan Bower (sales) was very helpful from start to end, Jordan answered any and all questions and went out of his way to help me out with whatever I needed. If I ever need anything Honda related, I know where I'm going to; Headquarter Honda has truly made car shopping easy, fast, and convenient.To all the staff, thank you very much!Christopher G.

Jen5309

Sep 25, 2016

The best place ever to buy a new vehicle. The people here want to see everyone happy. They truly care about there customer. Keep up the good work.

James Schultz

Sep 23, 2016

Dennis Yunker greeted us upon arrival and was very courteous, friendly and professional.The car leasing experience was great. All questions and concerns were answered.The process of determining the lease cost was prompt and the follow up paper work done by Eddy was also courteous, professional and completed with ease.This is now my second vehicle lease with Headquarter Honda and very happy with the experience.

Csecottrell

Sep 22, 2016

very friendly and helpful throughout the entire buyin process. We were able to find the car we wanted and every thing went smoothly. I'm very happy with my new ,used, car.

Wand and jakes hondas

Sep 20, 2016

My service tech was very helpful. He advised me of the offers at hand and saved me time and money. I had an oil and filter change,tire rotation ,mult-ipoint inspection and a car wash for a very reasonable price. It was a great experience. and very timely. I was there less than an hour and during that time I met and conversed with a young man studying for his dental exam and we talked about his future and my past experiences. The atmosphere at Headquarters Honda allows for a great chance to meet like minded people who appreciate a great automobile manufacturer and great cars. This is our 7th Honda.We also have a CRV which is number 8.Jake Doty Sr

Mike

Sep 18, 2016

my service rep was very good. routine maintenance performed on time. replaced airbags at same time. very happy

Bobk

Sep 11, 2016

Great buying experience. We purchased a Honda Accord Hybrid Tour and are very happy with the experience of the sales staff. They explained the vehicle's capabilities and demonstrated knowledge on all of the Honda vehicles. No high pressure sales they just let the vehicle speak for itself. The color, styling They are currently upgrading the facility to support a better customer service center.

Rudy Lewis

Sep 11, 2016

Daniel did a great job. Very very courteous and professional.

Stella715

Sep 11, 2016

Very knowledgeable! Great customer service ! Extremely patient. Beautiful facility in general everyone was very welcoming and friendly. Would definitely recommend to family and friends. Look forward to returning and making future purchases.

Happy

Sep 8, 2016

I was treated with respect. Everyone very friendly. It was good to be able to test drive the Oddysey but also to be shown another style.

Melissa

Sep 5, 2016

We were on a family vacation to Disney when our car started having issues halfway through our 20 hour road trip. A Honda garage in North Carolina fixed the car enough to finish our trip to Florida to Honda Headquarters. This dealership was great in getting us in right away even though they were booked! They helped us get a rental for a great price and were really helpful every step of the way. They were able to get our pilot fixed in less time than they originally told us. They definitely put us at ease and saved our vacation! Thank you guys!

Marvin Lebowitz

Sep 4, 2016

Excellent Service Dept. from the service rep. to the technician. Repairs where done correctly and in a timely fashion. All personal where very courteous and very accommodating in resolving any issues I had. I would definitely purchase my next vehicle from Headquarter Honda.

Carolee Kaba

Sep 2, 2016

Service person was friendly, personable, & knowledgeable. Was able to answer all questions to our understanding.

Jenn Linhares

Sep 2, 2016

Love this dealership! I've been going since they opened and have never been disappointed in anything. The service is always nothing less than the best. Thank you headquarter Honda!

Mlanier18

Aug 21, 2016

The salesman was very helpful and nice. He showed us a great and affordable car. The employees that assisted us made sure we got everything done quick, so we didn't have to spend a lot of time at the dealership. Overall the experience of buying a car was excellent.

Judy Smith

Aug 18, 2016

Generally we had no problems with this dealership and the people who work there. MIke Jahangir is the best. He goes out of his way to help you out. Karlos Rosario was the finance manager. There was a little issue of mis communication and Karlos was level headed and professional. Thanks

Linda Santiago

Aug 17, 2016

Andrew and staff were just fun and my experience at Honda was great

Ramsey Joossens

Aug 15, 2016

What a fantastic experience!! This was my daughters first experience having service on her car. The Tech was nice enough to take her out and show her exactly what was wrong. They walked her through the entire process. I was very impressed as a parent to see how well the situation was handled!! Kudos to all in the Service Dept!!

Gep

Aug 14, 2016

Salesman was friendly and efficient. Finance was easy. Even though it was outing rain the salesman drove cars under conver for us to test drive. Provided water for us to drink overall experience good.

SangandSamiches

Aug 12, 2016

I went to this dealer because I had seen a vehicle online that was located there. I had never been to this dealership before. I had a great experience and bought the car. I am happy to recommend this dealership to anyone who is looking for a comfortable and quick and easy auto buying experience.

tracey smith

Aug 11, 2016

Can hardly wait to see the New customer lounge after it's renovation!

Delacruz, Sadie719

Aug 11, 2016

I am extremely pleased with the new Honda Civic Sedan EX-L, and my first purchase experience with Headquaters Honda was excellent, from start to finish. I could not ask for better treatment, assistance, and guidance through this entire experience. Awesome customer service, great car! Jordan Bower was fantastic to deal with and very knowledgeable- we will be recommending Headquater Honda to our friends and family, for sure.

Mincy

Aug 9, 2016

My Husband and I brought our second car from HQ Honda and John Shelling showed me and my the best customer service ever. He's very knowledgeable, professional and patience. And Mike Jahangir help us as well. Thank you again John!

DrEvan

Aug 7, 2016

Ask for M.J. in the sales department at Headquarter Honda in Clermont, FL. We were in and out within 2 hours from car browsing to test driving to a quick and hassle free negotiation that was well within our budget. If you want to get a car quick, easy, and hassle free M.J. is your man.Dr. Evan and Hilary(Proud owners of a new Honda Accord Sport)

pete

Aug 6, 2016

good people friendly people easy to talk too the best part there was no high pressure. now this not a pleasant part of the hold experience you telling me how many words I have to wright.

Ken Messick

Aug 5, 2016

The outside temperature was in the upper 90's. My AC failed and I did not have an appointment but Rita and the service team got my AC working and quickly got me on my way. Headquarters Honda will be my first choice for service in the future.

Chelle

Aug 4, 2016

I got there 15 minutes before my appointment and the gentleman I was assigned to hadn't gotten there yet so they had someone else help me and she was super nice, very friendly and took her time with me. I did receive a call later in the morning that upon running the diagnostics there were several things that needed to be fixed but there was absolutely no pressure put on me to get them repaired right then and there which I truly appreciate. The overall experience from the staff to the cleanliness of the facility will definitely come into play when it's time for me to purchase a new car.

PAULA CONLEY

Aug 4, 2016

THE SALES PERSON, RICK STERMER, TOOK A LOT OF TIME WITH MY HUSBAND AND I. HE WAS FRIENDLY AND COURTEOUS HE WANTED TO MAKE SURE WE GOT THE CAR WE REALLY WANTED.

Lyle Cannaday

Aug 3, 2016

Service was very good, although the rental was sub-par the repairs were excellent. All my questions were answered, although I didn't agree with the answer I was given. I asked why on the sale sign that was on the windshield when I bought the truck it said prewired for trailer it really wasn't!! I was told I would have to spend another $300 to actually hook up the wires!!!! After spending 42,000 on a truck it would seem fair that it would actually be wired up, especially since it came with a hitch!!

GREG COOKE

Aug 1, 2016

MADE AN APPT TO HAVE MY CIVIC AC CHECKED. DROPPED OFF MY CAR THE DAY BEFORE WITH AN APPT AT 10AM. RECEIVED A CALL FROM HONDA ABOUT 1145 THAT THE CAR WAS READY. THE CHECKOUT WAS QUICK AND THE SERVICE ADVISOR, TODD McCLELLAN EXPLAINED WHAT WAS DONE. VERY HAPPY WITH THE SERVICE AND WILL ALWAYS BRING MY CAR HERE FOR SERVICE.

Elaine

Jul 31, 2016

What a fantastic experience! We were unsure how the process would be since it's been a while, but we were pleasantly surprised. Our sales rep Corey was awesome to work with and took the time to explain the process and made it pretty painless. From the miment we walked through the door, we felt confident we made the right choice!

Len Giandomenico

Jul 29, 2016

Excellent service and a professional experience by Nicole.As always, she is well organized andprompt with my service needs.

wcremi1

Jul 29, 2016

I delivered my Honda Element to their service center to address a maintenance issue. Their service representative assured me that the mechanics had found the cause of the noise and would repair it for $565. A day after paying, I discovered that the issue had not been fixed.

dan myers

Jul 25, 2016

I brought my 2013 Honda civic in for maintenance on 7/21/16 and had the pleasure of working with Todd M. I found him very knowledgeable and took care of all my questions and concerns!! I highly recommend Headquarter Honda to all my friends and family. I am looking forward to maintaining my Honda here ,and definitely will be purchasing my next vehicle in the future at Headquater Honda!!!

Donna brown

Jul 25, 2016

3rd time buying from here the salesman and everyone else involved was exceptional

nanshonda

Jul 25, 2016

Salesman very helpful and knowledgeable..Was assisted by a young man that was very helpful and they found the car I wanted. Should not be minimum

cutiepie

Jul 21, 2016

Everything was great. The customer service was friendly, professional, and knowledgeable. The service was fine. I will be moving to this area of town and look forward to a working with Headquarter Honda.

Phermann

Jul 21, 2016

Always feel welcomed and at home. Friendly knowledgeable employees.Facility is clean, comfortable and spacious. Inventory has a lot to choose from and I was able to test drive several different models of cars to make an educated comparison. No pressure for the sale.

Mary

Jul 20, 2016

I was very pleased with the service and enjoyed a nice customer waiting area with great coffee!Personnel courteous and professional. appreciated the free car wash.

Bethterr88

Jul 18, 2016

The service was fast and the people were friendly.It was a good experience.I look forward to seeing the new waiting area next time I come in.

l.artze

Jul 18, 2016

No one wants to have car problems, especially on vacation! Needed a new starter and Carlos was exceptionally helpful. My car was ready the next day! thanks to all.

sydney mathis

Jul 18, 2016

This dealership is full of welcoming and kind hearted souls, they will work with you and make sure you leave happy! I highly recommend visiting for a new or used car!

Cristina Vasquez

Jul 17, 2016

Over all the experience was very good and done professionally, thanks to Leon Miller

Speedydsc

Jul 17, 2016

Just bought a car from Leon. It was the best buying experience! Thank you for your honesty.....So refreshing from a dealership!

Mary Jane Cornell

Jul 16, 2016

I was in for service on my 2015 CRV . The gentleman, Austin, was very helpful. He answered all my questions and if he couldn't right away, he got it from someone else. Everyone working for Headquarters Honda of Clermont is very friendly and helpful, from showing me how to make a cup of coffee, to explaining in detail how to use the touch up paint I bought.Santana, my salesman from last year, still checks with me periodically to make sure all is well with my car.

Nicholas

Jul 14, 2016

Good service and friendly customer relationship. Fast work.

Patricia

Jul 14, 2016

Great knowledge, options avail. Able to understand and meet my needs. This was my customer service rep that helped from beginning to end. Was friendly and approachable

Princess

Jul 14, 2016

My experience at HQH was pretty good. I was there Saturday 07/09/2016. The associate that was assisting me was James Lathbury. He was very up-front, courteous, very helpful, and professional, in which, I appreciated. He didn't waste my time and was able to help me to the best of his ability. His manager (I don't remember his name) was pleasant too. I think he helped (low-key) to be able to get my payments at a desirable rate. And I am thankful for that.If anyone is considering going to Headquater Honda ask to speak with James Lathbury. You will not be disappointed.The Blue Honda Buyer

James C

Jul 13, 2016

I truly enjoy the express service for quick oil changes. I have always had my car serviced by the dealer, mostly Holler and Classic Honda. I was always disappointed by how long it took for a simple oil change, even with an appointment. Just as it was becoming to much I found this dealership. The express service here is fast and complete. If they find something that needs to be repaired they can usually handle it quickly. However, if they find something and you don't wish to fix it there are no high pressure sale tactics. Most of the service writers seem mechanically knowledgeable and if you are lucky enough to get Rita she is beautiful as well.

Rafael Fernandez

Jul 12, 2016

Courtious and product knowledge from the Sales Service

Jerry Switts

Jul 9, 2016

Came just to look and was treated with such patience and courtesy that I ended up buying a new Fit. Dennis Tucker ,your sales representative, was absolutely the perfect person for us to deal with. He went into detail as to the various models and styles. A truly professional sales representative.

momof3cats

Jul 5, 2016

I originally went to the dealer for service but while waiting for my car, starting looking at new ones. I went back the next day and bought my new Fit. There was no high pressure tactics and everyone was very friendly. Andrew took the time to show me all the new features of my car. Just great!

Jack

Jul 2, 2016

We love headquarter Honda. We have purchased two cars from them and they have made buying a car pleasurable. They don't force you into a vehicle just to sell you a car. They listen, and want you to be happy. We were able to look, and walk away with no pressure. We came back, and the buying process was pain free. When its time to purchase our third car, we will be back!

marissa926

Jul 2, 2016

They were outstanding from beginning to end. They helped me find the perfect new car. There were no hidden fees...just honesty and everything was up front. James is very informative and patient. He knows Hondas inside and out. He was laid back and never pushy... he listened to everything that I had to say. They didn't have the color I wanted so drove to another town to get it before the end of the day. Karlos helped me find the perfect extended warranty plan that fit my needs with mileage without costing me an arm and a leg. Paul helped get my payments to where they would work for me and was pleasant to work with. I would highly recommend this dealership. I will not buy another vehicle anywhere else.

Mike S

Jul 1, 2016

Andrew Burke & the whole crew were fast & efficient in getting our lease from start to finish.Thanks for your hard work & customer care. Mike & Barb

asantiago1193

Jun 30, 2016

I would have to say it was a most pleasurable and painless experience buying a vehicle from headquarter honda. It was the third vehicle I have purchased in my life and I have to say the customer service and their willingness to work with me really made the difference. A special thanks to Mike,Paul, and Steve as they all worked very hard to put me in that car. They are good people make sure to check them out for all of your honda needs.

Honda01

Jun 30, 2016

We purchased a car for our teen and another car for our family in one week at Honda Headquarters. Great experience with James again. Karlos was knowledgeable and helpful with paperwork.

Lewis McCorvey

Jun 29, 2016

Was very good service and fast with the oil change and replace a front head light in and out in 40 mins tops

bbjpookie

Jun 29, 2016

Until 2013 there was always a Honda in our garage. We moved to FL 3 years ago and bought a Prius V. We were happy with the Prius, but, alas, Honda tugged at our hearts. We stopped in "just to browse" and met Santiago. Immediately, he went out of his way to show us vehicles and was generous in the amount of time he spent with us. He made the extra effort to get us the best deal. There were some items that needed attention and an appointment was made for us. We also met with Tony Angle to sign the paperwork and his attention to detail and pleasant demeanor made the signing less stressful. Two gentlemen from the management team and special event person were also very polite and respectful. We brought our car for service and Karlos was very friendly and considerate of our time. The TEAM did a commendable job. We've only owned this Accord EX for a week, but we hope that the next few years will bring many more "excellent" reviews for HQ Honda.

handacr-v2014

Jun 28, 2016

amazing !! todd was such a great help and friendly everyone was really nice everything came out great and i left really happy great job guys !!

Cathy Sinclair

Jun 27, 2016

I took my car in for a regular oil change. The service was great.

BarbaraJean1126

Jun 27, 2016

When I called the dealer ship, I was greeted with friendly people from the first phone call till the end of the service.That is why my rating of Headquarter Honda is high..I was advised by a friend at work to come here because the people will treat you awesome and the work they do outstanding..Thank you!!

Honda owner for life

Jun 27, 2016

Jordan (sales associate) treated us exceptionally well and Karlos (finance associate) was engaging as well. Stopped to look at pre-owned cars and ended up buying a new one. Seems like a very well run dealership.

JEM

Jun 26, 2016

Honda has a great product. The folks at Headquarter Honda, did everything possible to make our experience a positive one.

valesluciano

Jun 26, 2016

We went to Headquarter Honda in Clermont for the second time to buy a brand new car. Last year we walked out with a 2015 Pilot for my wife. We really liked the service and attention they gave us. This year it was my turn to get a new vehicle, and Headquarter Honda was definitely our first (and only) stop. The attention, service, and process was even better than the first time, and we were able to get out of there with out new 2016 Civic in even a shorter time than last year.

Diana HRV

Jun 25, 2016

Everyone was very kind and knowledge. HQ Honda had the exact vehicle I wanted sitting on the showroom floor!! Glen - Corey and Tony get an A+. No high pressure sales was appreciated.THANK YOU

Nips Campbell

Jun 24, 2016

Very good service and helpful staff members. Love a car wash.

FRAN LOOK

Jun 23, 2016

TODD M. WITH CUSTOMER SERVICE DEPT. WAS VERY INFORMATIVE , FRIENDLY AND RESPECTFUL.I ALWAYS GO TO HIM FOR MY OIL CHANGES ETC. MY CAR IS 2015 SO I HAVE NOT NEEDED MUCH DONE BUT I AM SO APPRECIATIVE TO HAVE HIM TO EXPLAIN.

New Honda Lessee

Jun 23, 2016

I leased a new CRV from Headquarter Honda. Everyone was super nice and helpful with the experience. Smooth and easy from sales through finance. Thanks James!

Wonderboy

Jun 23, 2016

I am 70 years old and have bought many new and used cars over the years. The salesperson we worked with at Head Quarters Honda was the best sales person ever. Mike Jahangir was very knowledgeable, showed us everything that we wanted to see and never rushed our decision making. I will buy my next Honda from Headquarter Honda again. I was also very impressed with the Sales Manager Thomas Maier.

VERY satisfied customer

Jun 22, 2016

Above and beyond customer service satisfaction. I actually bragged about my experience on face book.

Germn Grajales

Jun 21, 2016

Excellent sale staff. Very courteous, knowledfable and friendly

Mercedes Pena

Jun 21, 2016

The vendor Mr.Santiago Buxeda was so nice and he try to help me as much as he could ,the financial service of Mr.Eddie Rivera was so good and he help me so much.I am so happy for the car I found and for the personnel I found in the dealer.I know that in the future I will count with them.I think it was the best experience that I had in many years, in just few hours I had the car that I needed !!!

New ride

Jun 20, 2016

We have purchased 3 cars at Headquarters Honda in Clermont and it has always been hassle free/ friendly/ and always informative.. Love this car dealership.. Special tip of the hat to Santanna for taking the time to make sure my husband and I knew how to manage our new purchase.. He even took the time to call us at home to see if we had any concerns or questions!! Where do you find this customer service today...I will tell you it is at Headquarters Honda in Clermont. Also .. Hats off to Paul who kept a couple of Elders relaxed and informed about our purchase..he is the reason we keep coming back...Thank you..Ed and Kate Goliak

my5geese

Jun 19, 2016

I have purchased my last 4 Honda vehicles from this Dealership and will continue to purchase from them as long as I live in this area. They are wonderful! My sales agent, Mike Jahangir, was extremely knowledgeable about the vehicles. I was amazed! Plus, he was courteous and extremely helpful. He made the buying experience very pleasant. I will recommend Mike to friends and family when they are in the market for a new and/or used Honda. AND I hope Mike is still there when I purchase again! Karlos Rosario even made Financing fun! He searched for the best deals for me and I walked out feeling very positive about my purchase. Thank you Mike and Karlos ! A++++ for them and Headquarter Honda!

4MJD

Jun 18, 2016

When we stepped into the Headquarters Honda dealership, we were fortunate enough to be greeted by salesperson Dennis Yunker. I have always detested buying cars over the years and Dennis made it a pleasant experience because of his expertise, his non-agressive manner, and his patience. When we returned from a two-week trip, we contacted him again to order the Honda Accord Sedan touring car with all of the accessories that we wanted. At every step, Dennis went overboard to be helpful and drove to Vero Beach to pick up the car and bring it back to Clermont. He was extremely helpful in taking a lot of time to go over the features of the car with us before I drove off in my new car that is perfect for me. I would hope that salespersons such as Dennis receive the recognition that they deserve; he's the best one with whom we have ever dealt over many years.In addition, when I called the dealership several times, the other employees were also very polite - what good customer service! Anthony Angle should be complimented for his role in the finance area. He made that process easy. I would recommend Headquarters Honda to anyone, especially Dennis. I do wonder why Dennis is not on the list under Sales.Linda and Mike Dowling

Les

Jun 17, 2016

I followed Service Writer Carlos Sanchez from his former position at a Honda dealer in south Orlando to Clermont, even though it is miles further. Mr. Sanchez is polite, pleasant, professional, and supremely competent. He ensures that my car gets the service it needs to keep it running smoothly. For me as the customer, Mr. Sanchez is the face of Headquarter Honda. He has done, and continued to do, a superb job of representing the company, and I hope his employment at Headquarter Honda is highly valued, as it well should be. Folks like Mr. Sanchez don't come along that often. He is a rare breed, and is clearly a tremendous asset to the Company.

Laura Adams

Jun 12, 2016

We arrived at the dealership 30 min before it opened and our salesman, Mike Jahangir, still came out to greet us. He was extremely knowledgeable with the different cars on the lot. He was very patient with helping us choose the right car for us and was able to provide several options. Mike was easy to sit and talk to. This was the best car buying experience for us.m Will buy our next car with him. Karlos Rosario was great in helping us get the finance that we needed. we did not feel pressure from Mike of Karlos in buying things we didn't need.

Glenn Holcomb

Jun 9, 2016

This was our third Honda we've gotten at Headquarter. John Shelling took the time to make sure we had the right car for us, then worked to get us the right price. Another stellar experience.

Eric 123

Jun 7, 2016

I recently visited Headquarter Honda in search of a new car (specifically a Civic) for myself as a graduation present and to use commuting to my new job. I had the absolute pleasure of working with Jordan Bower while searching for the right vehicle. Jordan was beyond informative, as a Civic owner himself he knew the ins and outs of the vehicle and all of the new additions in the 2016 model. His professionalism was peerless and his personality genial. After deciding on the exact vehicle we were able to come to agreeable and fair terms regarding payments. After having a wonderful experience I was placed in the finance room to sign papers along with family to assist me (they have experienced the process more than I had and felt they would like to share their knowledge and help me close the deal on the right foot). It was at this point that we ran into some issues with Karlos, who when asked a few specific questions regarding some the tags appeared flustered and was even dishonest with a few of my family members. In the end I drove the car home that night and have loved the vehicle ever since. I will be back in the future and do recommend my friends to go see Jordan Bower because he alone made my car buying experience enjoyable.

Deanna Platek

Jun 6, 2016

I was greeted right when I drove my car into the service area. I was taken care of right away. Everything was explained to me. The service was done promptly. No long waiting. Everyone was very friendly and helpful. I will be back to service my other vehicle as well.

Civic-Jim

Jun 5, 2016

Great service experience! Carlos was very helpful and professional. The computer upgrade fixed my slight performance problem on my 2016 Civic. Nice waiting room and good refreshments!

Janet123

Jun 5, 2016

Had Mike Jahangir as our salesman. Was very patient, took good care of us, and went the extra mile to show us all the features of the car. Also worked with Glen Forsythe over many conversations about the basics of leasing in Florida and was incredibly informative and enthusiastic

facemask

Jun 3, 2016

Greeted by a friendly knowledgable sales representative George. He actually listened to my needs and what I was looking for in a vehicle. He worked hard to find the exact car we desired. The deal was fair and we got everything we wanted and more. The facility is top of the line with amenities above and beyond. We have already told many of our friends and family about the positive buying experience.

wgflgal

Jun 2, 2016

I went in with the intention of only having a test drive and bought a new 2016 HRV. My salesman, John Shelling, was kind, answered questions without "selling" me and I enjoyed the entire experience. They worked to get my rate down and the entire time I felt comfortable. Thank you, Headquarter Honda!

jill white/daniel farling

Jun 1, 2016

Salesman James Lathbury, was very helpful and patient. I think I drove him crazy, but he never showed it. And the Finanace person Tony also very patient with me. I would highly recommend this dealership.

emijito05

May 29, 2016

I enjoyed my experience buying my car. They were extremely patient with me and worked with my limitations. I was very pleased that I was able to leave with the car I wanted.

Roberts,Alma

May 29, 2016

When I arrived at Headquarter Honda to have my oil changed I was joyfully met by the associate at my car. She waited patiently for me and escorted me inside; she moved swiftly and had me set up for service in a few minutes. My service has always been Good at Headquarter but this time it was Truly Exceptional. Thank you so very.

urbanator74

May 29, 2016

Went to headquarter Honda today,was helped by a really great salesman Mike Jahangir was awesome. Took great care of me got me a really good deal on a Toyota Corolla. My family has bought cars from him before this is the fourth car my family has got from him due to his great customer service. Thanks a lot Mike. Will defiantly be back.

Hugh Blythe

May 28, 2016

Handling of misc. recall items was flawless. Service representative did a great job.

Florida resident

May 27, 2016

The maintenance was done quickly and correctly. The service took less than 45 minutes and that was with an extra filter installation. Good work Honda team.

Michael

May 27, 2016

Amazing buying experience, great people will recommend to everyone! For some reason wouldn't let me select 5 stars on my phone

Jared

May 21, 2016

Carlos did a fantastic job. I stopped him in the middle of the day and he accommodated.. Everyone in this dealership was really great.

Wayne Medeiros

May 19, 2016

Very happy with my service at HH. I have been going there for the past 4 years and never have a problem. The service department is quick and efficient. I normally get Jose and he is always very helpful. I bought my Honda Fit and CRV both from Mike and he is the best. I will always go back to HH for any car purchases or service.

RussellG123

May 19, 2016

They lowered my payment and gave outstanding service. John was very helpful and knowledgable. The best part is that I completed the transaction in 45 minutes.

Frankie Julian

May 16, 2016

You worked with us during this trying time. We thank-you for a job well done. Now a head light is out and Frankie will have to call you for a replacement.Our car came home looking brand new. We thank-you for that as well.

csa1865

May 16, 2016

Great sales person and a super dealership. I had a chance to walk over to the service dept. and was impressed with it also this creates a comfortable feeling knowing the after service associated with the buying experience.

Nancy Stephens

May 15, 2016

Very attentive and friendly staff, drop off and pick up was very easy, all the work was done perfectly the first time, and I love the Free Car Wash!

Ashie47

May 15, 2016

The good: The service center treated me very well. Nicole is very kind and professional. In sales, James is very polite and professional and not pushy at all. If you go here, ask for James. The bad: Avoid a salesman named Allen. Extremely pushy, rude and unprofessional. He tried every trick in the book to get me to buy a car ASAP, lied about numbers, and actually tried to get me to buy a car OVER the MSRP price. He tried relentlessly to get me to agree to purchasing a car then and there when I made it very clear I wasn't buying that day. Basically your textbook "sleazy salesman". Terrible experience that made me lose trust in headquarter honda, so I ended up buying my car at a different dealership.

Calhoun2016

May 14, 2016

Headquarter Honda has an exceptional service department, in particular "Austin" who was the person we dealt with this visit and he was everything a business wants regarding customer service/satisfaction! He went the miles for us and truly makes your dealership shine.

Gil Rentas

May 13, 2016

Great place. Friendly and very helpful. Had never gone through a more pleasant experience in buying a new car.

Melinda

May 13, 2016

I have been taking my 2015 Fit to Headquarter Honda since I bought it there. Always helpful and done without a long wait. Free car wash, too. Very satisfied!

Sterling Robinson

May 10, 2016

Very Pleased with the service that I received while I was working with Ms. Cockcroft.

Carlos roa

May 8, 2016

Great customer service and support. Great team work among employees. Would recommend to others.

Shirley Green

May 4, 2016

My salesman George Ibrahim courteous and very helpful. Tony was great doing my financing. I would recommend both and Headquarter Honda. Also the service department has always been good.

Carlos and Lisa

May 1, 2016

I would like to say that "Carlos" at the service desk is knowledgeable a understands the customers needs. He always does what is right for the customer. My car alignment was not done when I bought my tires. Carlos noticed that I bougth the tires at the dealership and made sure the alignment was done expeditiously at no charge. Thank You Carlos for providing outstanding customer service,

sunshinefit

May 1, 2016

I recently had to use the Honda Roadside assistance for my 2015 Honda Fit. The culprit, dead battery. The solution: Headquater Honda. They quickly got me in and sorted my warranty out. New battery in 30 minutes later, I was happily on my way.

Diana

Apr 29, 2016

I love my Honda and the quick service I always receive

Vivian Strain 36 year retired nurse

Apr 29, 2016

Mike Jahanger was the salesman we worked with. From the first minute we met him he was totally professional, but with a built in quality of friendliness. He was extremely knowledgable about the car we were looking to purchase. He thouroughly explained inside and outside of the new Odessy I was looking to purchase, answered all our questions and made us feel that attending to us was the only thing he had to do that day. There was no pushing or trying to push us into making a purchase. He was very kind and gentle making it very evident that Mike is a people person and interested in developing a relationship with his clients--not just out to make another sale, which I'm sure helps create return and referral business for your company. It was easy to tell Mike loved meeting new people and trying to make it possible for his clients to reach their automobile dreams. He left us with thank yous for shopping with Honda and a warm feeling that we had met a new fiend. In the future if a friend were looking for a new car, I would definitely not hesitate to give them Mike'name and number to help them!!!

Don Smith

Apr 26, 2016

You can never go wrong with a Honda. That being said, the new body style in the Civic is amazing! Headquarters Honda staff are friendly and not pushy and Andrew Burke our salesman was exceptionally pleasant and accommodating This is the 3rd car I've purchased from there, and will no doubt NOT be my last!

doctorx101

Apr 26, 2016

These guys helped me get a great car within my budget and with no hassle. James went out of his way to help familiarize me with all the new features and was just very pleasant to do business with over all. No pressure, no gimmicks. Like buying from a friend instead of a salesman. This isn't true everywhere you go. Thanks for being the exception!

Davis's

Apr 21, 2016

LOVE Heaquarters Honda in Clermont, FL. The experience was so great that we bought 2 CRV's from Dennis Yunker. Great salesman. No pressur and extremely knowledgeable. We see no reason to buy from anyone else!

Barnesjkb

Apr 20, 2016

As always, Headquarter Honda did a fine job. Thanks guys! I bought my car there 2 1/2 years ago, and M.J. was my salesman.....he is the BEST!!! Still calls occasionally to see how I'm doing....he is such a nice guy!!! I would recommend M.J. and Headquarter Honda to anyone!!!!

Dreaa64

Apr 20, 2016

I financed a 2013 Honda Civic here at this dealership. And my experience was great all around. Mike and Tony helped me find the best rate that best fits me. All alongside Mike making sure I was comfortable with the purchase I was making. Tony helped ensure I got the best warranty and making it affordable. Very thankful for the great customer service I received here.

Lauramcdel

Apr 18, 2016

Sales were horrible. Promised one thing on the phone and didnt deliver. Felt they were not truthful. They lied to get me to come in to the dealership. The estimate was outrageous. Got better pricing at other dealers.

Bill Smith

Apr 15, 2016

This was a great no pressure buying experience. The salesmen provided great information about the vehicle I was interested in buying and then allowed my wife and I enough space to talk. There were no tricks or high pressure closing tactics attempted. When I was ready to buy, we closed the deal. Simple and painless.

Deborah Conklin

Apr 14, 2016

Awesome adviser. Only negative is they don't log what was done so it shows on Carfax and I have to manually enter (i.e. oil change, tire rotation).

Jim Kelly

Apr 14, 2016

Nice people, clean and comfortable facility, and fast service. The only issue I had was a few days after my tires were rotated, my tire pressure light came on. After checking the pressure myself, I took it to Headquarter Honda and they inspected it to make sure everything was fine, for no fee.

David KAYO

Apr 1, 2016

Great service,again with mr Mike Jahangir,I bought my second favorite Honda Odyssey Elite from him. I love my new Honda,and I recommend this sale person and Dealership to everyone

Ruth I. Cordero

Mar 18, 2016

For the second time, I've been to your headquarters and Paul Rienzi has taken care of me. Both times, Paul has found what I've asked for. He's an amazing Salesman that goes above and beyond to make sure that I am satisified with the vehicle. His service was amazingly stellar !! I will definitely recommend him and see him again in the future!!! Lovin' my civic !! Thanks Paul !!

Maria Perez Maritato

Feb 18, 2016

Leon helped me and my family get the best deal possible for a new 2016 lease. Everyone is always so helpful and the facility is clean and inviting.

JoeyV

Feb 13, 2016

M.J. took great care to all my matters. Left very satisfied with a new vehicle. If you looking for a knowlegable salesman with superb customer service. Got to go see Mike Jahangir.

Sblick08

Feb 3, 2016

Mike was amazing. A very quick and paimess process. Took the time to answer any and all questions that we had throughout the process. Will be back when it is time for our next vehicle. Updated my review today. NEW one posted.

Matthew Z.

Jan 29, 2016

John Shelling was great. From the moment we started talking he was very pleasant and helped me get the deal I wanted. He understood that I did not want to waste his time and if I couldn't get the deal I wanted I would be walking. He was not pushy and really made the experience very simple and easy. When you go to Headquarter, ask for John Shelling. Great customer service provider.

MRassel

Jan 16, 2016

Mike Jahangir provided me with excellent service and helped me through the process.

Tommy L. Smith

Jan 12, 2016

I would like to commend the dealer staff for the assistance they provided me and my wife on the purchase of her new Honda 2016 CRV, specially the salesman Mr. John Shelling, he is very knowledgeable, patience and compassionate to my condition. I am a disabled veteran, and Mr. Shelling showed patience and concern with my needs. Thank you to all the employees that assisted me in this purchase.

Di

Jan 10, 2016

I met a wonderful gentleman named Mike Jahangir and he sold me a fantastic Honda CR V EX 2016. He took me to an amazing test drive where he could show the turning and driving capabilities of the SUV and where I could actually get an amazing feel for the car. He showed me every buying option and was even able to find the best value for the trade in of my old Honda. I highly recommend this facility. They will always take care of you.

Nono123

Dec 31, 2015

I have been bringing my Accord here for almost 3 years and always seem to get Rita. She is always courteous and professional. She always tells me what is needed and what can wait and explains everything thoroughly. Now I make it a point to make sure I schedule all my maintenance appointments with her.

Honda lover

Dec 2, 2015

They were wonderful to deal with and very responsive. Nikkol was very understanding about my schedule especially since i had 2 Hondas that needed recall service.

Karen D.

Nov 17, 2015

Our salesman, Mike J. goes above and beyond to make the car buying experience go smoothly. He is very knowledgeable about all aspects of the vehicle that you are looking to purchase. This is the second Honda that we have purchased from Headquarter Honda and will continue to do business with them in the future.

mpermitpro

Nov 1, 2015

Hats off to the awesome sales job that Leon Miller did. He was very thorough with all the aspects of the sale from the greeting to the final price on my sister's 2013 Honda CRV. I also had a great experience in the service department that day. They were able to reprogram my radio system after I purchased a new battery from AAA and was frustrated with trying to reset it myself. They unhooked the battery on my 2010 Honda CRV and rehooked it, put in the code for my radio and it worked like a charm. They didn't charge me and that made my day. Thanks Headquarter Honda for making two ladies very happy!

Fabiola L

Oct 24, 2015

I went to the headquater Honda in Clermont to have my oil change and I ended up buying a car .. While I was getting a massage which by the way is one of many reasons I always go there.. One of the saleman John shelling approached my husband and started talking, he was very professional and polite not pushy like the usual salemans. Long story short after the massage I went and joined the convo John S. was very patience with us answered all of our questions. Went for an oil change came out with a brand new car .. Thank you John shelling for your professionalism and your hustle to make sure we get a good deal. we are happy got a very good deal.. If you ever go there and want to buy a car please ask for John shelling he'll hustle for you like he was buying his own car.

Hayden93

Oct 21, 2015

I went to this dealership yesterday because I am in the market for a new car. When I first pulled up Leon Was there and greeted me and my mother as we got out of the car and asked if we needed help finding something. I explained that I was in the market for a new car and had asked to see where the remaining 2015 lineup is. I then said that I wanted a 2015 LX but like a car salesman would he kept trying to push me into an EX. He then asked me to read the price of the EX then took me to the only 2015 LX in the row and made me read off the price to him as if I were a child in school reading aloud from a textbook to the rest of the class. Then when I tried asking him if there was a discount on the car seeing as it's the previous year he kept trying to say that it was the sticker price on the car. Then he asked me 4 times over and over "So am I hearing this right, you want an accord with substancial savings? 4 times like a broken record, then he pulls my mother into it asking her the same question. He then has the audacity to drag us over to the used cars and proceeds to make me and my mother read off the vehicle description and the price out loud to him. When I told him I don't like gold he became even more of a condescending clown, he brings us over to another used accord to which I told him I don't want used. He then said "Well I have shown you all my options, take me to what you want." I'm sorry but he's the salesman, I shouldn't have to do the work for him. I told him what I wanted and he didn't want to show me. I will never come back to this place EVER again. I have been treated like crap here several times. I've never felt so belittled in my life. In my opinion Leon needs to re think his career choices and he needs to learn that it's not okay to make customers feel like $hit.

Cindy Pink

Oct 16, 2015

Thank you Headquarter Honda I have nothing, but Great things to say about my car buying experience. From start to finish everyone was super, friendly, fast, haggle free, and best of all I never set foot at the dealer. Yes! The entire process was done online, phone, text, and my beautiful 2016 Honda Accord Sport Marino Red was delivered to my place of work. A special thanks to Tom Maier, Tony Angle, Chris Cutting, Larry Parmer, but especially to Joey Herman. Joey kept me updated every step on the way, when the vehicle arrived to the dealer, when it was washed, when the accessories where installed, send me over 18 pictures of my new car, definitely keep me excited about buying my car, when he left Headquarter Honda to delivery my new Honda, provided ETA, and an awesome vehicle presentation at the time of delivery. Joey showed the upmost level of professionalism and truly knowledgeable. I highly recommend Headquarter Honda, and Joey Herman.

Victoria.C

Oct 11, 2015

I had an unbelievably terrible experience at Honda Headquarters in Clermont on the evening of October 10th. Im an individual buyer hoping to be a future owner of a used Acura ILX. After countless hours of online shopping and driving to dealerships, I drove 1.5 hours to the dealership to inquire about a used Acura that I was very interested in. Sales director Matt Neusch successfully offended and disrespected my mother and I on behalf of the establishment. Everyone from online sales (Danielle and Chris) and Leon Miller (sales) were very helpful. Everything changed when the most unprofessional sales director came into the picture. Matt Neusch, who should be a role model for the sales consultants and set an example of how to treat customers, was completely out of line. Before we even got to the point of hearing a baseline price or value of my appraised trade-in, we were told that we could not be helped. Not only did Matt say I cant help you and dismiss us as potential buyers, but he began to walk away from us and refused to spell his last name when asked. I work in the medical field and I deal with absurd personalities daily, but I have never been so offended in my life. It's truly unreal how horrendous the treatment was by this particular sales director at Headquarter Honda. Its inexcusable for one of your employees to treat people like that. *Future customers: If you come into contact with Matt Neusch, good luck! He is very rude and unprofessional.

Ron Kimball

Oct 7, 2015

very good place to buy a car, no pressure and very knowedgeable

dohcvtecguy

Oct 6, 2015

Glen was the original salesman and partnered with his team and negotiated a price. I was glad that when I came to dealership after multiple hours of driving from tampa,FL that I didn't not have to haggle and the price of the car remained the same after the drive...when I arrived to dealership it was already later in the evening and santana was the salesman at this point and he was very nice efficient with our time. And to wrap up our experience Eddie did the final paperwork and again he was also very nice and was also very efficient with our time due to us being tired and still had a couple hour drive back to tampa,fl. Overall, the experience was very pleasant and I was also surprised to here about how green the store is. I would absolutely recommend headquarter Honda to any family or friend to buy their next vehicle. Esta bein

immyonlycompetition1

Oct 5, 2015

In November of 2014 I was driving a 2002 Nissan Xterra. It was paid for and it began leaking oil. I was on my last leg with this truck. Capital One Auto finance company reached out to me and sent a flyer about the deals that they had and how much they were willing to finance me for. The only catch was I had to look for a vehicle at Headquarter Honda. After a visit to their website, I had already fixated on the vehicle that I would test drive and take home. On black Friday I decided that I would go down and try my luck. Upon arrival Leon Miller greeted me with a smile and was more than willing to get me in the car that I wanted. Needless to say I rode home in a 2012 Honda Pilot, the vehicle that I had researched. After 8 months of driving this awesome vehicle, I realized that putting gas in this truck was sucking me dry. The payments were ridiculous, due to my poor credit, and the car really wasnt what I wanted as far as features are concerned. I called Headquarter Honda to see if they could help me and they assured me they could. So I of course researched my options prior to arrival. I again used Leon Miller as my go to person, especially because he was so helpful the first time around. I test drove the car and it was great. The only thing is that the vehicle had been in a minor accident. So we sat down to do the paperwork and again the payments were going to be high because of my credit. Leon came back and said unfortunately the bank said since the car had been in an accident that they werent going to finance it, in the back of my mind I was glad because I really didnt like the color of the car. He then said good news is that the finance company said that they would however, finance a new car. I was elated. Ive never owned a brand new car. At the end of the deal I walked out with a cheaper car payment and a brand new car. Leon is the best. He really cares about what the customer wants. He has the customers best interest in mind. Because of him, I will continue to be a devoted customer. I would definitely recommend Headquarter Honda to a friend. Thank you Headquarter.

Omar O

Aug 15, 2015

Two weeks ago, I went for a service on my 2011 Honda for a wheel alignment, real brake clean an adjustment, power steering fluid exchange and brake fluid exchange; while I was watching on the T.V. monitor, I saw the guy working on the rear brakes, then the car sat there for 10 minutes and then it was picked up by someone else and dissappear for about 20 min and then I saw the car in the finish line.I question the service tech if all the services were done and he told me yes the car is ready. The next day I called & spoke with the manager Jose Martinez and he assure me he will call me back after reviewing the service tape and he never did. I have been a loyal customer since they open the store in Clermont and I will never go back there for service for my two Honda Civics, because they didn't do all the service they were suppose to do, but took my money.Omar O

honda2015

Aug 10, 2015

In the market for a new car visit headquarters Honda and see Corey Elkin he was the best show courtesy professionalism and respect and answers all your questions. Outstanding gentleman does his job with pride.

Barry007

Jul 27, 2015

I call Michelle Saturday morning to secheduled a test drive. I arrived at the dealer the car was reserved for my test drive no waiting. Corey my salesperson was great easy to talk with and vary knowledgeable and honest. Mark the finance manager was also great. I have never had car purchase experience close to this. Quality operation and treated with the ultimate respect!Thanks

LarryR

Jul 8, 2015

Great experience buying a used car. The salesman, John Shelling, listened when I told him that I wanted to see a vehicle listed on the website. He took me directly to it without the detours through newer and higher priced models. After deciding on the vehicle, the buying process was direct, low pressure and fairly quick. This is my third purchase with Headquarter Honda and although I did shop at the other dealers in town, I don't know why I did.

kwally1

Jun 16, 2015

After having the worse sales rep ever we were led to Corey who was just AMAZING!!! I had no questions and no doubt in my mind after he told me all I needed to know and more! And he gave me a great price on my new car as well! Corey gets 5 stars!

DC_FL

Jun 6, 2015

We have been coming here for service on our 4 Hondas since moving here last year. Always happy. Knew when our lease was ending we would return it as HQ has an incentive that other dealers don't. Being credit challenged we weren't sure what we would be able to purchase but with the help of our salesman, Mike J and patient financing, Tony, we found a car within budget and an excellent fit for our family. Thank you for making our first purchase at a new Honda dealership easy and we look for many years together!

Darlene57

May 17, 2015

I went just to look, fell in love with the Tucson. Mike knew every detail about the vehicle. I was si impressed with the knowledge he had. Tom heped with the trade in and was very generous, compared to a previous dealership I went to. Tony knows everything about the financing, made everything so eady. So glad I made the trip out on Mother's Day and those guys were there.

familyvan

May 15, 2015

My husband and I came in undecided on which vehicle would be best for our family. Mike was very informative and helped us make the right choice, and paid attention to what we needed/wanted for our family. The service and attention to the "little" details is what will have us coming back to make our next purchase! I would highly recommend this dealer, they go above and beyond and don't just "sell you a car".

MeloLovesRice

May 12, 2015

My mother and I visited the Honda dealership in hopes of purchasing a vehicle. She had already developed a relationship with Mike Jahangir and brought me to meet him. He showed me the inventory and gave us great customer service and eventually decided on a vehicle. I couldn't be anymore happier with his help!

Mellys

May 6, 2015

Just bought my Honda Fit from Headquarter Honda and I am very satisfied with the services provided by this dealer. I would definitely recommend Headquarter to all my friends and family and will be coming back for my future auto purchases. Special thanks to Mike Jahangir who sold assisted me every step of the way.

lynn 1119

Apr 27, 2015

I had a great new car buying experience at this dealership, with sales, Internet, and finance employees.Got just the vehicle I wanted for a fair price!

Jewel

Apr 10, 2015

Came in looking at my options and saw a good preowned car and was able to come up with a decent price that made it easier to afford with my budget

Britt_U

Apr 3, 2015

This place is amazing and everyone is so nice. Mike J. on the sales team is fantastic! I came in needing help with choosing a car and he took his time with me explaining all my options. He truly cares about finding you the perfect car at the best deal he can possibly find. If you are searching for a car definitely go to Headquarter Honda and ask for him!

Rose

Mar 9, 2015

Mike Jahangir is knowledgeable and professional and provided an outstanding experience for me in learning about the Honda CRV. He did not pressure me to make an immediate decision, and the overall experience was very positive.

darcom2005

Mar 7, 2015

My salesman Mike Jahangir was great. He was very thorough with his information about the cars he had available. Answered all my questions and guided me to the car I wanted. I would highly recommend this dealer and this sales person. The test drive really gave me a feel for what my car features were and was key to my decision to buy it.

Njvtec

Feb 27, 2015

Horrible! Worst car buying experience ever! Took forever, offered me thousands less than what they quoted me via email.

Lysettew

Feb 16, 2015

Excellent service. The salesman Mike J was very knowledgeable, friendly and made sure that we were completely satisfied. I definitely recommend headquarter Honda. Was a great experience.

Mark Choong

Jan 27, 2015

We bought a 2015 Honda Accord Sport last Sunday Haggling is normal when you are buying a new car, but our salesman Mr Santana was very patient and professional. It was a pleasant buying process. Keep up the good work guys. Oh Mr Anthony was also good.

Phillip

Jan 26, 2015

The service that Mike jahangir provide to me and my wife was excellent. It's a great place to purchase a vehicle. I would recommend. 5 star service.

Jane

Dec 23, 2014

We came here to buy a CRV and our sales rep is Mike J. He is a great man. The service here is wonderful; he let us fully experience many features of the car and explain everything in great details. We spent several hours there, but Mike and Mark are very patient all the time. And he gave us a very good price at the beginning, which makes us very comfortable. So I would like to invite my friends to buy cars here.

britneyb

Dec 18, 2014

I was really into the 2013 Honda Accord models when they first came out. When I had the opportunity to actually check one out, I went for it. I started searching online for the car and came across one at Headquarter Honda. I took a drive out to Clermont to look at it and unfortunately couldn't afford to get it at the time. Mike Jahangir saw how interested I was about the car so he kept in touch. Yesterday he contacted me and told me about a big sale they were having and that I should come back out because there was a 2013 honda accord sport he wanted me to look at. So I took the drive again and what do you know, I drove home in my silver 2013 Honda Accord Sport! I give all praise and thanks to God, but I also want to thank Mike Jahangir and Anthony Angle as well! I definitely would recommend Headquarter Honda to a friend.

WILSONM

Nov 22, 2014

Just leased a Honda Pilot SUV form Headquarters Honda in Clermont, Florida.The sales staff was friendly, very knowledgeable and friendly. I felt at ease selecting the vehicle I was interested in leasing, with no pressure on the negotiating my deal. My experience was excellent and better than I expected.

theorangekimilicious

Nov 7, 2014

Every car I have ever had has been a honda. I almost never bought again after my experience at Coggin Honda. I am so glad I gave Headquarter Honda a chance. I had a bit of a special circumstance and from the time i called to the time i walked away with the keys to my 2014 Honda civic every person i talked to was helpful, understanding, and I never felt pressured. They even held a deal for me since i couldn't come in on Halloween because i was working late. Buddy was my salesman and he was awesome he answered every question and worked with all of my needs. Coming from a 1994 honda accord and stepping into the 2014 was like entering a spaceship. He walked me through every button and nuance. he even called to follow up and see if the car was working out several days later! I am so impressed i will not hesitate to go back or recommend them to friends.

goingbeneathitall

Oct 3, 2014

Staff was very friendly, inviting and informative. Refreshments were always available. They worked hard and went the extra mile to get us a great deal. We felt very well informed every step along the way.

Phyllis Colombo

Sep 20, 2014

From the moment we stepped through the door we were greeted (not attacked by vultures) by some of the nicest and caring folks we have ever met. At no time did this staff ever become pushy sales people. Our specialist, Buddy Connor, made sure we were taken care of. He was always positive, shared his own experiences, and made us feel like family; not outsiders wanting in. He went out of his way on his time off to complete a delivery for our son. ( something we never saw before). He couldn't have been nicer. The sales manager, Mike, was wonderful in getting financing , and our trade in prices have always been fair. This is our fourth car purchase here, and we will always go back. The service after the sale is equally great. Tremendous kudos to the finance manager, Tony Angle, who is a wizard with figures, considerate to our needs, and always ready to make it better. He leaves no stone unturned. We trust him explicitly. The internet sales manager, Rudy, was extremely quick to get back with us and made a totally smooth transition to sales, making our purchase become a reality. We have bought over 40 cars in our life and dealt with many a dealer. Never have we ever been so pleased. We will continue to recommend folks to Headquarter Honda. Is it any wonder why they are Presidents Club Award winners?! Thank you for making our lives better. The Colombo's, Packy, Phyllis and Bryan

joe92014

Sep 18, 2014

Friendly and professional staff, our salesman, Mike treated us like family and worked with usto give us the best deal possible. This will make two Honda's in our driveway now. We aredefinitely fans of Headquarter Honda and give this dealership a five star rating.

smpthunder22

Sep 4, 2014

Very honest and understanding. no pressure for us to buy, Every individual from the salesman to the finance manager were very professional. Best buying experience.

Rodney O

Aug 15, 2014

I stay about 1 hour away from headquarter Honda. I was searching to a good Honda dealer to take my car and get it serviced and mad sure that I was taking care of. Out of the Honda dealers around me and what I found headquarter stood out the most. I was being taking care of by a service advisor name Kara Kay aka K.K.she is very nice and friendly and she made sure that whatever problem I had on my car she made sure it would be looked at and taken care of. I had told her it was my first time at headquarter and she went out of her way to show me around and that if I needed anything she would let me know of her where abouts to find her.I WOULD RECOMMEND K.K. AS YOUR SERVICE ADIVSOR FOR ANY TYPE OF SERVICE FOR YOU CAR.

Yadira

Aug 13, 2014

i was attended by steve poncelet , and without his help, i wouldnt have gotten my car. he made everything very good, without any extra time.

Iris L

Aug 7, 2014

Mike Jahangir was a very professional sales representative. He took his time and answered all of our questions in detail. The staff was very friendly. Overall it was a pleasant experience, one that I would highly recommend to anyone. I give Mike Jahangir and Headquarter Honda a five star rating.

LuisCostales1

Aug 3, 2014

This is my second car bought in Headquarter Honda, Thank you to Mr, Mike Jahangir for your excellent service and courtesy . The crew is friendly and made my experience great. the dealer enviroment is great , clean and the customer service is excellent, I was bringing my civic to maintenance and never have a problems. I will bring my Camry to service there to rather tahn Toyota if Clermont because I have a problems there and Headquarter Honda could bring maintenance tro my car too. Thanks Headquarter Honda. I recomment 100%.

plutotaco

Jul 28, 2014

I enjoyed Leon Miller a LOT. Pretty funny guy... not pushy at all. Was a pleasure driving with him and he knew a lot about the car... very descriptive without being abrasive or pushy. I would buy a car from him again.

Javier25

Jul 27, 2014

Nice place. Nice customer service. Thanks to Mike Jahangir to help me and my wife with the deal. Next time to buy a car will be there..

adam32e

Jul 15, 2014

Austin Jackson greeted me at the door when I came into Headquarters Honda to service my vehicle. He was professional, friendly, and thorough throughout the whole process. The waiting room was comfortable with reclining chairs and great coffee! I'll definately be returning. Austin, thank you for the great service!

Ajax05

Jul 15, 2014

I brought my Cr-V in for regular service and they gave me a complimentary inspection. On the inspection report it showed I had an oil leak but my vehicle was out of factory warranty! Kara immediately talked with her manager and got the part covered underneath my power train warranty and then got it taken care of super fast! I couldn't have asked for more

Colombo

Jul 9, 2014

From the moment we stepped through the door we were greeted (not attacked by vultures) by some of the nicest and caring folks we have ever met. At no time did this staff ever become pushy sales people. Our specialist, Buddy Connor, made sure we were taken care of. He was always positive, shared his own experiences, and made us feel like family; not outsiders wanting in. He went out of his way on his time off to complete a delivery for our son. ( something we never saw before). He couldn't have been nicer. The sales manager, Mike, was wonderful in getting financing , and our trade in prices have always been fair. This is our fourth car purchase here, and we will always go back. The service after the sale is equally great. Tremendous kudos to the finance manager, Tony Angle, who is a wizard with figures, considerate to our needs, and always ready to make it better. He leaves no stone unturned. We trust him explicitly. The internet sales manager, Rudy, was extremely quick to get back with us and made a totally smooth transition to sales, making our purchase become a reality. We have bought over 40 cars in our life and dealt with many a dealer. Never have we ever been so pleased. We will continue to recommend folks to Headquarter Honda. Is it any wonder why they are Presidents Club Award winners?! Thank you for making our lives better. The Colombo's, Packy, Phyllis and Bryan

EC

Jul 4, 2014

My boyfriend and I decided to just look one monday night, with no intentions to get a new car, just information. Jeff Bock was our sales person, and when i say that it was the most enjoyable and relaxing car experience, We have EVER had.. i mean it! Despite the fact we arrived an hour and half before their closing time, Jeff gave us the most amazing experience. He was brutally honest, and you could tell his passion and his willingness to just help, even if we didn't buy from him. We found a car, thanks to his recommendation that we fell in love with. We had a specific budget, and he was very understandable. We left the lot at 11:30 pm with a brand new car, still in shock on what an AMAZING deal we got. It was painless and most importantly i did not feel pressured. I love my new honda accord! And Jeff, ( as well as the finance guy that handled us, I can't remember his name) were hands down the most appreciative and friendly people we have EVER dealt with. If you are in the market, GO SEE JEFF BOCK. You will have the best experience.......I can actually sat i ENJOYED buying a car....and those words have never left my mouth before....... Truly amazing

mzaustin814

Jun 30, 2014

June 12, 2014 my husband and I had a simple oil change scheduled at twelve with Nicole Cockcroft. I was running 15 minutes behind but upon arrival I was still greeted with a huge smile. She sat us down and went over the process and even explained that we would receive a free car wash each time we bring our vehicle in. I have brought my CR-V in previously but was unaware of this special service. Our car was ready in no time! Mrs. Cockcroft proceeded to go over future recommendations to keep us running smooth. It was an overall great experience and I will continue to have Nicole Cockcroft at HQ Honda Clermont service our CR-V and Accord. Thank you again Nicole for explaining what we needed so simply and straight forward, being up beat, and most of all, keeping my family and me safe!

Jannette

Jun 26, 2014

I purchased a new Honda Accord at this dealership, my salesman was Wayde Alfarone and I was very happy with the way I was treated. He was very attentive and I feel truly interested in getting me the right car. He was very knowledgeable and a joy to work with. I also felt no pressure to buy, and the finance man Mark was wonderful as well. Truly the best car buying experience ever! Thank you Wayde and Mark and Headquarter Honda.

angieb77

Jun 16, 2014

I would never use this dealership again nor would I recommend them to anyone. I shopped for months to find the best deal on a used vehicle for me and my family, and I thought I had found it at Headquarter Honda, boy, was I wrong. I bought a Nissan Versa on 6/7/14, on 6/10/14 (the first day I really drove the car) my gas gauge told me I had no gas, and I had mouse droppings inside my vehicle. I called the dealership immediately and complained to multiple employees, including Paul Rienzi and Jeff Revolt, who told me I would need to return the car so it could be looked at. I brought my car in on Saturday (because I work all week and their service hours were not conducive to my schedule) and sat at the dealership for 4.5 hours while they took my car apart and surprisingly told me they could not find anything wrong with it. They told me that the car was not showing that it did not have any gas so they did not know how to fix the problem. Then they told me it was a rodent problem. I said "I know, I told you that when I called!!" So they then proceeded to tell me they had to drop the gas tank, but that may take time. They told me that I would need to bring it back on a weekday and leave it so they could look at it further. So you are telling me that I would need to take a day off of work and miss a day's pay to bring this car back so you can tell me you may or may not be able to fix it! Now it is Monday and my vehicle still tells me I have no gas. These are just the most annoying problems, these don't include the fact that I had no air in my tires, and had to go get them all filled, or that I had to replace my wipers the first day, or that my brights don't work properly and I will have to replace them as well, or the fact that the only speaker that works is the right rear, or the smell in the vehicle that won't go away no matter how much air freshener you use. Beware anyone looking to buy a vehicle from these people, they are dishonest scammers.

E. Witt

Jun 14, 2014

I recently purchase a vehicle at Honda Headquarters and this was the best experience I've ever had buying a vehicle. You receive a warm welcome once you entered through the door.Once seated, all efforts are made by the salesperson to place you in the vehicle you like. I had an experience where I purchased a Honda 2013 CR-V and within 10 days I was hit in the rear by a truck. I went back to Honda and it was amazing to see the diligent work and efforts of the Honda team working together to place me in another vehicle. In a few hours, I walked out with a brand new 2014 car. Thank you Honda Headquarters team and special thanks to Mike Jahangir

AmonAckley

Jun 13, 2014

I came in asked Leon for a an out the door quote on a base model Honda Odyssey and left my number. No call. I was back the next day for some service on my current Honda Odyssey so I found Leon and again asked for a quote. He got Mike who in a less than congenial manner stated to me the MSRP of the vehicle was; and that while he would take an offer that was what he was asking. I indicated I felt like he was wasting my time. He stated he thought I was wasting his. I left. For the record, providing me a quote on a vehicle is not a ridiculous request. I have recently received detailed quotes from your competitors. My wife just discovered your dealership and I was hoping to work with you because I was so impressed with your service department. Even if you only quoted me MSRP I am sure there are still fees and taxes on top of that and I wanted to understand what I was looking at before spending time working out details of my purchase. I loved your service department. Mike on the other hand was confrontational and rude. I will not be buying my car with your dealership and that's a shame

Pancho765

May 31, 2014

This is the Best dealer we have ever visited, period. The staff, the service, and the deal we received were outstanding. Mr. Esteve you have inherited loyal customers for life. Thank you!!! - Martinez Family

Nanne

May 25, 2014

I have always driven Toyotas, but since Honda has such a good reputation and a couple of my friends are fans I was finally ready to make the switch. But I needed to get a personal perspective on how a Honda vehicle feels, so naturally in my mind the first thing planned was a test drive. We walked into the dealership, waited a while for somebody to approach us. Well that turned out to be Royel. His first question was "Are you guys looking to buy?" I was honest and said that first I wanted to test drive the Accord hybrid to get a feel for how it handles (in my mind that is what anybody would do before purchasing a car) so I was quite surprised when Royel straight out said if we were not buying, we should come back on a weekday, since this was Memorial day weekend and they do not want to waste time with people who are not buying!!!To say the least I was speechless. I had never been treated with such discourtesy, by a sales person no less, in my life. We asked for a manager, Royel said he was the manager. By this time my husband was getting upset and he asked for the manager with more "emphasis". Turns out there was another manager besides Royel???He found another sales associate who helped us with a test drive, and to tell the truth, the Accord is a nice car. But I just could not make myself buy a car at that place. Royel was the worst sales person I ever dealt with, and I hope for his sake that he can usually hide this side of him that only treats people with respect if he precieves them to be potential income for him. I ended up going to the toyota dealership across the road and drove out of there with a new Avalon, the sme day. Totally different experience, but I guess that is another review.

Neveragain116

May 18, 2014

Still waiting for my refund from work that was supposedly done to my car, but was never performed. Numerous attempts never panned out, even after contacting Honda corporate headquarters.

JoshFountain

May 16, 2014

Working with Chris taylor was great.He was helpful in finding the right vehicle and went above and beyond to get the terms of the deal where i needed them. I would and have recommend Chris Taylor and Headquarter Honda to others.

awitchie

May 10, 2014

This is the 3rd Vehicle I leased from Headquarter Honda, 2014 Honda Accord Sedan V6 EX-L. I upgraded my lease from a 2013 Honda Accord Coupe V6 EX-L to the Sedan due to space necessity. Once we settled on the numbers, the transaction went quick & painless thanks to Mike Jahangir and the entire staff at Headquarter Honda.

dfp777111

Apr 25, 2014

Steven Poncelet is a very great person first. His professional skills are outstanding. He is a person first then a sales man. This style is always a win!!!Dean & Larisa Kolesnikova

dwatt

Apr 7, 2014

Very pleased with every part of our visit and purchase. MJ was outstanding! 2nd time our family has done business with Headquarters. We will return.

diana1adkinswalden

Apr 6, 2014

I purchased a Honda CRV tonight! We had the best sales man ever Mike Jahangir! He was very knowledgeable and friendly. The whole buying experience was awesome! I loved the fact he was not a pushy salesman! Everyone there was very helpful! I would definitely recommend them to everyone!

cajunsushi

Apr 3, 2014

Had a very laid back experience with everyone. Thank you Royle for showing the car (twice) Special shout out to Cathy for her kindness and tour. It's refreshing to find a great time buying a car. Keep up the good work. Kim R. ps picnic tables on the roof.

caseemali

Mar 26, 2014

I went into the headquarter Honda dealership not expect much more to be denied. I meet with one of the sales representatives and he helped me get into a new car and ride of my old. I would recommend this dealership and sales person to anyone who can afford and wants another vehicle.

BarbraRocha

Mar 11, 2014

The customer service was unbeatable. I love my new 2014 Honda Pilot EXL RES. It was a great leasing experience from my initial phone call until delivery.

disgusted22

Mar 11, 2014

I had requested a navigation system put in the dash. I was not told that Honda does not refit, until I called another dealer. I was sold an $800.00 system attached to my rear view mirror. I explained with my vision problems I could not see the tiny screen. Your response was too bad. It has been 2 1/2 years and the screen went blank. We were told to take it to Longwood to have it rebooted. Well guess what the system is so out of date that they can't get it working again. I don't like being deceived.

heystevo8

Mar 11, 2014

From the moment my family and I walked in we were welcomed. Met with Danielle Frascella, very polite, professional, knowledgeable and helpful via phone and in person. Then I was introduced to Leon Miller, the most patient, understanding, knowledgeable, and professional sales consultant I have experienced in my time in dealerships. I have been in many that live up to there hustler ways, but not once did I get that with Leon. In fact he went out of his way to help me let my guard down in order to see that he was honest and straight forward..."FACTS ON PAPER" right Leon, LOL! The process was then followed up by Anthony Angle whom was very efficient, straight forward, professional, and polite. Thank you all for my awesome first brand new car buying experience!!!

jamink

Mar 11, 2014

Had a great experience with my purchase of our 2014 Honda Civic Coupe LX. Excellent experience from introduction to purchase. Would recommend to friends and family. Mike was a great sales consultant and very informative.

SLC10

Mar 8, 2014

This was a very nice dealership experience. The building is very nice and clean. Mike was very knowledgeable and explained everything about the car. He will remain available for calls on any questions we have. We found the car on the internet with Danielle's assistance. Mark helped us with financing.

bev123

Mar 2, 2014

Andrew was very knowledgeable, professional, friendly, and helpful! He was understanding of my needs and concerns. He went out of his way to respond to them in a positive manner.Andrew is a real asset to your dealership.

Davidgreen777

Mar 2, 2014

I went to this Honda dealership nearest us to trade in my Malibu for a "good" used Honda. Andrew Burke, the salesperson who approached us, had a disarmingly gentle approach, never exerting any pressure. He listened to my budgetary needs and then worked with us to find a car I liked and get us a deal I simply couldn't refuse - it met all my requirements and instead of being "used" - I was able to afford a brand new 2014 Honda. Andrew is a class act!

ashka12

Feb 28, 2014

I couldn't have asked for a better group of people to help me make decisions on buying my first car. Mike J made my search super easy. He asked me questions that would help him find a car that suited me and my lifestyle. He did everything in his power to make sure I was happy, got what I wanted and worked with my budget. All the employees there were friendly and made it feel like home. Mike and Mark were well educated and it impressed me very much. I will always recommend going to this place and working with these guys on buying a vehicle. Thank you for everything!

bchess1

Feb 20, 2014

Mike J. was incredibly helpful in getting me into a new 2014 Honda Civic. He spent a tremendous amount of time going through every detail to make sure that I got the best deal possible. I would recommend him and Headquarter Honda to anyone!

jpolashak

Feb 20, 2014

Stopped by to check out available used cars and decided to purchase a new Honda Fit instead. The new car was only a small amount higher than the amount I was going to spend on a used car. Was a "no brainer"... brand new car, bumper to bumper warranty, and a interest rate at .9%. I am completly happy with my new car. Took it on my first roadtrip to Sebring and LOVED it. Will recommend your dealership and Andrew Burke to all my friends!

Casey

Feb 16, 2014

Went in one day to look at a vehicle that I had seen on their website. Talked to Chris Taylor about trading in my car on it and the price I had wanted for my car. Told him I would come back the next day, they didn't try any sleazy tactics. I came back in and purchased the vehicle and he even gave me the price I wanted for my trade. The whole experience was very good and fast. I'm loving my new (used) car and I'm extremely happy with my experience. I had a noise on the vehicle and took it in to have the mechanics check for a loose belt and everyone there was great! I will definitely recommend this dealership and especially Chris Taylor. Thank you to everyone at Headquarter Honda!

MagaBarb

Feb 10, 2014

This dealership is special. The employees are a team. They are friendly and efficient, with attention to every detail.The building is "green" and they even recycle the oil! Awesome concept.I would especially recommend Mike Jahangir to work with in purchasing your next Honda. You can trust him, he is honest and will do his very best to get you the car you need at a price you can afford.These are not just words -- this is the truth!

Not given

Feb 8, 2014

Shopped here Super Bowl Sunday. Told me if not buying today we can't offer any test drives. We then went across the street and bought two new toyota vehicles. Shame on you Honda. You know who you are!!

KarishmaB

Jan 19, 2014

Finding a new car is not easy at all, my 5th attempt at buying a car and I finally found something that was perfect to fit me. I am the type of person to look around online for information before going in person for the real deal. When I saw the offer at Headquarter Honda on an accord, I just couldn't give it up. From the moment I walked in, I had nothing except good service. I was kindly greeted as well as my family that was with me and helped right away. I told them exactly what I wanted and I was immediately directed to the car. What really surprised me was the fact that the man who helped us, Mike Jahangir, knew every little detail about the car and was able to explain everything to quickly and in an easy to understand way. From the moment I test drove the car and returned back to the dealership, I decided that was the car I was going to purchase. It was everything and more of what I was looking for and of course good customer service grabbed my attention as well. Time came to crunch numbers and get down with business after we returned. This was the only downfall to my experience. Waiting to get approved, trading in cars, signing papers, etc. not my favorite at all. However, they were able to move as quickly as possible. Mike was able to always return to the table with nothing except good news. A couple days before today I attempted to buy a car at Toyota, but my mother and I were not approved to finance the car I was looking to buy. Mike was able to do everything he could, unlike Toyota, and help us out. We were able to get approved and from that moment I was bursting with excitement. We did have to wait an awful amount of time until we were able to finally leave, but hey that's car shopping for you. Everything takes time as it falls into place. Mike was very friendly and able to keep us entertained as we waited though. Overall, I would recommend going to Headquarter Honda for great customer service and a great deal on a new car you might have in mind to bring home. I recommend speaking with Mike because he is willing to work with you and help you as much as he can to get you the car you are willing to buy.

makrn

Jan 14, 2014

Good experience here. Caring, knowledgeable staff-no hassle-able to get a good deal. Mike J. and everyone were great! You may shop other dealerships but will buy here!

JRoig

Jan 13, 2014

Mike Jahangir and Frankie Ramirez were exceptional in all their dealings and service to us. They were courteous, knowledgeable and extremely cooperative. They took their time to insure we were completely informed so we could make the best decision on our new purchase. I would highly recommend them and Headquarters Honda to all in the future

corbeal

Jan 11, 2014

I have been thinking about purchasing a Honda for some time now. My son purchased a vehicle last week, and suggested that I visit this dealer. He took me there on Thursday and we looked at a few cars. My salesperson Mike Jahangir showed me a car that I fell in love with, so that was the one for me. Mike went above and beyond to get me the price and payment that I wanted. Everyone was great, the entire process was so smooth, never had a better experience purchasing a car. I will recommend this dealer to anyone who wants to purchase a car and have a easy and great experience doing so. Outstanding customer service.

MarSal

Jan 7, 2014

Everyone was great.. Mike Jahangir was very helpful, great positive attitude and very detailed oriented. All the employees I came in contact with were extremely polite and eager to assist at all times.

Gohan1960

Jan 4, 2014

Went into Headquarter Honda to purchase an Accord Coupe and Mike J was the nicest salesman. When it came to financing Tony A worked wonders! I would recommend Headquarter Honda to my Mom, hand to God, that's how happy I am with my experience.

Bpoulin

Jan 2, 2014

Dealer was friendly and informative, very knowledgable about the car, however, service was slower than should have been expected considering how few people were there at the dealership and we were often left waiting

BrendaGreer1

Dec 12, 2013

Just moved to Clermont. Not happy with this service dept. They sent me to another company for body work instead of doing it there. Car wouldn't start in parking lot yesterday and I called for help. No towing service available. No help getting one. I did have towing service at my previous Honda and a service dept. that fixed my car. My car is just out of warranty. I buy every 2-3 years. Next car won't be a Honda if I can't get good service at the dealership. There are lots of dealerships on 50 Hwy. to choose from. Like the people there and the looks of the dealership but no service department. Ps don't like this website. Had trouble trying to post reviewLike that Honda followed up immediately.

haimurthy

Dec 8, 2013

I got the good price for my used car as well as the new car price is great compared to other dealers. Mike and the rest of his team are so friendly. Thanks.

mikeech

Nov 27, 2013

The experience was good. It was a little timely I was releasing Odyssey from 2011-2014. This was the second lease from Headquarter and this experience was better.

nurseapril09

Nov 22, 2013

My experience with headquarter honda was good because Mike Jahangir kept very good communication with me about the process of my loan approval and what kind of car that would fit what I was looking for. Mark Wilson was really nice to and explained the gap insurance to me clearly.

Abraham1M

Nov 19, 2013

This why we enjoyed our experience. The staff at Headquarter Honda were great. They even endured being "bonked" on the head with a giant balloon by our son with autism. They were very understanding. They did a wonderful job making us feel comfortable and worked hard to get us into the vehicle we wanted. We will definitely recommend this dealership to family and friends.

Jim

Oct 6, 2013

Worst experience ever. I was told to come in to go over price and I quote nobody ever pays sticker price! So we go in and now the price was HIGHER than the Internet price! So not only did they increase the price they wouldn't budge $1 off the new asking price! Then their tactic of holding your keys to your own car til the try to badger you into according their price. Horrible experience!!!

Deanna

Sep 8, 2013

Horrible all the way around. Told us one number to get us in the door and increased the number by 30% once we were there. Would never go here. Manager was confrontational.

041707

Sep 2, 2013

My husband and I decided to trade in our 2011 SRX. We still owed around $1600 on the lease or it would be $23000 to purchase the vehicle. After looking at another Honda dealership, we decided that we would like to purchase the Pilot. On the Saturday of Labor Day weekend, I went on Headquarter Hondas website. I saw that they had the vehicle I wanted in the color I wanted. I used their website to inquire about the vehicle and a price. After submitting my information online, which included the vehicle I wanted and that I would be putting a lease that was upside down by the numbers mentioned above, I was contacted by Rudy. Rudy quoted a number that we thought was high. My husband called him back a little later and told him where we would like to be, and he said that is actually what he said originally, although my husband thought he heard something different. We confirmed multiple times over the phone the number that we wanted to be at and he agreed to it. We made an appointment to come down there the next day, because it was too close to closing time. I completely understood that the number may be slightly off, considering we had only spoke over the phone. However, our SRX is in flawless condition, so there was really no reason for it to be off by more than a few days each month. Once we got down there, we did the usual test drive, etc. Once we got to numbers, they came back with a number significantly higher than what we were told over the phone. Over the phone, we were told $500 per month (60 months) with zero down. In person, they told us $2000 down with $620 per month. That is outlandish. How were they so far off? If they knew they couldnt do the $500 per month, then they should have told us that. The difference in totals was over $9000. When I spoke to Rudy about this, he was apologetic. However, he said the reasoning is because they did not know the condition of our car prior to us coming down there. That was a complete lie. Our SRX was in flawless condition, nothing warranting a $9000 mark up. Typing it out now, it sounds so outlandish. It was a great case of bait and switch. At this point, nothing was being accomplished. We had left our 6 year old with my mother, raced out of the house early in the morning with our 7 month old, and drove and hour away. All of that to realize we he been tricked. I understand if they cannot do $500 per month, but they should not say that they can over the phone. All of this was frustrating, but pale in comparison to the frustration we were about to encounter. Through this all, I was very calm. Although frustrated, I never raised my voice or was degrading in any way. I simply wanted to give feedback to the establishment about how what they did was bad business. I asked to speak to a manager, and Tom Maier walked out. In a calm manner, I explained to him the frustration of our situation. I told him about our experience above. In the middle of me speaking, he starting walking back into his office while saying Okay, Thank you. His tone was condescending. I was floored and so was my husband. I guess since his building was clear of any customers, he had nothing to lose. When my husband said Thank you. That is all you have? His response was something like, Well, you already said you arent buying a car, so I am being a sounding board. I honestly wish I was making this up, because it was beyond frustrating. But, that is what he said. At that point, we told him that is the worst customer service we have seen, and we left. Not only does he represent the dealership, he also represents Honda. I doubt the dealership will care what I have to say if they have someone like him as a manager, but I hope Hondas corporate office does. I will never do business there. Nor would I suggest others. Do not believe any numbers they give you over the phone. They are just trying to get you in the door and will say what you want to hear. I would expect that from a buy here-pay here joint on the side of the road. I did not expect that from Honda!

Lowsee1

Sep 2, 2013

We contacted Headquarter Honda and decided to go and check out the Honda CRV EXL. Upon our arrival we found the employees to be very courteous. We were then introduced to our sales person Mike Jahangir, who was very pleasant. He was also very knowledgeable and explained everything about the car we were interested in buying. He took us for a test drive all the while giving us more information than we ever would have expected. When we got back to the dealership we sat with him and asked questions about adding extra equipment and about pricing. We told him we wanted to go home and talk it over and that we would get back to him. Mike called us the next day but we couldn't talk then because we were at the doctors office. He was very understanding and said we would talk later. The day after that we went back to the dealership but Mike was not working that day so we were going to come back at different time. They assured us that they could take care of us and introduced us to another sales person. After talking for a while we still weren't sure what we wanted to do so we went home to talk about it some more. Over the next few days we were in contact with Mike quite a few times and discussed a lot of options. He was very accommodating and gave us the best pricing he could. We purchased the vehicle and are very happy so far. Mike has contacted us twice so far asking us if we were happy and if he could answer any questions. He told us to feel free to call him anytime if we needed help. We are very satisfied with our dealings with Headquarter Honda and especially Mike Jahangir. We would definitely recommend your dealership and Mike to anyone looking for a car.Lois & Ray Raptis

MiprimerHonda

Sep 2, 2013

I chose this dealership for several reasons: proximity to my home, clients reviews, large inventory. After weeks of deeply checking the best option for me, and recommendation from a co-worker, I went to a different Honda dealership and I was not satisfied with the way they were trying to rush me into closing a deal. Being a huge investment for my pocket, I felt disappointed and barely slept for a few days. I found myself reading reviews and 'doing my homework' at 3:00 am. Knowing the hassle purchasing a car is, specially because I am a female, I was hesitant but knew I had to do it. So, I went to Headquarter Honda in Clermont, FL and the sales person, Buddy Conner, was extremely helpful, made me feel very comfortable and was answering all the questions I had about the car and about the deal he would get me. I was trading in my 2000 Toyota and got a great price for it. Being new to the job, he was on his third week, he was getting answers from his managers when he was not 100% sure of the answer. Also, he left me and my friend talk numbers over without rushing me into any commitment or decision and always being very nice and polite. I can see he will reach far in this business. Purchasing a car was finally fun for me, no pressure, no rush. I finally made my mind and agreed to the numbers and purchased a beautiful Honda Civic. Buddy then walked me to the Finance Manager, Ed Rivera, and he was very kind, very knowledgeable and was very patient explaining me all the options to add extras warranties, etc, an also looking for the best interest rate and monthly payment amount for me. I felt I could ask for any question and I had lots!! without making me feel I was a "stupid" lady asking 'stupid' questions. I was there for hours and left very happy, satisfied, knowing I had made the right choice with Headquarter Honda. I highly recommend this dealer.

Arlene2114

Aug 20, 2013

From beginning to completion of sale, this dealership is first-rate. My first contact was though the website, and the internet sales person Mike McCarthy responded to my initial inquiry almost immediately and followed up with a call. He invited my husband and I to come in and look at the model (CR-V) we were interested in. When we went in, our senior sales consultant Mike Jahangir was just wonderful from beginning to end. He is very friendly and extremely knowledgeable. He showed us the large inventory available, and then he took us on a test drive that was quite lengthy and demonstrated the capabilities of the car. He explained all the features, and when the sale was completed, went through the major features again for us. He cleaned our tag and transferred it to the new car. He filled the car with a full tank of gas. The financial services director Anthony Angle carefully explained the different care packages to us and worked with us to get what we wanted. All in all, we would highly recommend this dealership. They are friendly, not high pressure, and very accommodating.Earl and Arlene Morrison

JasonElbo

Aug 17, 2013

I inquired about the 2013 Honda Pilot EX over the HQ Honda website. I was then contacted by Rudy who had the vehicle ready for me to test drive when I arrived at the dealership. He introduced me to Senior Sales Professional, Mike Jahangir. The test drive went great. Mike had me follow a "scenic route" that was easy to drive with not a lot of traffic. We then pulled into the dealership. Now for the part I dread about dealerships. The negotiations. It was actually easier than I would've thought. It really wasn't that stressful as long as you do your HOMEWORK. I came armed with a price quote from TrueCar.com for another local dealership, my laptop computer (to reference KBB.com), and a Car Loan Calculator (Android Application). The only haggling I had to do was for the price of my trade-in. I believe I got a fair price for my trade-in after a little back-and-forth with Mike, the Finance Department and myself. Finance Manager, Anthony Angle, then approached where I was sitting to present their final offer for the trade-in and financing options. I actually thought I had a better financing deal with my Credit Union, but Anthony presented me with a financing deal that I couldn't refuse!The next part was of course the most mundane and that would be the PAPERWORK! While they were getting the paperwork together, Mike gave me a quick tour of the dealership. He introduced me to much of the staff that worked in the Service and Parts Departments. I believe this was to kill time and keep me entertained. I don't think the staff really cared who I was. After the quick dealership tour, the paperwork was ready. Ed Rivera from the Finance Department had all the paperwork ready for me to sign and the process was actually pretty quick. Just make sure to stretch out your writing hand because you're going to be signing a lot stuff... Overall, my experience at Headquarter Honda was excellent! I salute the men and women of Headquarter Honda!

Mayra16erik

Aug 1, 2013

Hello HQ Honda This letter is to express my experience with one of your employe, Mike Jahangir. Mr. Mike has a outstanding personality and make me feel very comfortable at the dealership. His way of explaining me the different features of each vehicle was easy to understand. Thanks to him and his understanding I bought the car with the features I wanted not like the last time.Thanks to him I drove out of the dealer ship Happy and Satisfy with the car I truly wanted and it fits my needs versus the last time. This particular time I bought the car I wanted, thanks Mike for a excellent costumer services, kip the good work.

silhaas

Jul 31, 2013

I had a positive experience at Headquarter Honda. The staff was professional, courtesy and willing to meet my needs in the purchase of my vehicle. I would highly recommend this dealership to friends and refer them out to my sales associate Mike Jahangir.

A. Lawson

Jul 7, 2013

Stopped by to get an oil change and Jay Steiner was very pleasant. He didn't try to over sell me on anything during my routine oil change. The waiting facility is clean and hospitable. I look forward to going back for my next oil change.

slr1390

Jun 29, 2013

Very friendly, informative employees who are eager to answer your questions. Dedicated to finding you the exact car you want. Willing to negotiate and give you the best deal and financing possible. I love my brand-new Honda Fit Sport! Thank you Headquarter Honda!

hrodrig110

Jun 22, 2013

Mike was extremely thorough and very polite. He answered all our questions and made sure we were comfortable with all the new features of the car. We strongly recommend Mike and will definitely take advantage of his services again.

sguggino

Jun 16, 2013

Sales, manager & financial helped us make the right decisions. We experienced no typical "hard" sales pitches, i.e. "this offer is good for only today". We were not short-changed with time or courtesy. After our lease is up in 3 years, we will definitely go back again.

ricaud

Jun 7, 2013

The dealership employees were very helpful, knowledgeable, and courteous during my visits to search for a new vehicle. I felt I was given fair treatment in my decision to trade a vehicle towards the purchase of a new one. After the sale, the salesman spent as much time as necessary to educate me on the operating systems of the new car. I would recommend this dealership to anyone looking to purchase a new or used car.

Jessie2324

Jun 5, 2013

My Dad was car shopping for me while I was at work. He stopped at Headquarter Honda and inquired about the prices of cars, and was told a price that was to high for my budget. My dad said she works for Disney and she can't afford that- right away they told him about a Disney Cast Member purchase plan. He spoke with Mike J. and my Dad liked him right away. He test drove a 2013 Honda Civic and they discussed a lease option. We have never leased before and were wary of this. When I got home from work he said we needed to go to Clermont so I could test drive a car. Mike was waiting for us with the car under the canopy for me to look at and test drive. I can tell right away if I like someone and I knew right away I could trust him and I would get amazing service from them. Again, this was our first time leasing so needless to say we asked so many questions and he answered them with patience and clarity. I am impressed with my experience and would definitely recommend Headquarter Honda to anybody!

jwidgren

Jun 3, 2013

We did not buy a car from this dealership but would like to submitt a review anyways. Chris was a true professional...up until we found a better deal and told him we were leaving. But i guess that is understandable. Overall the dealership is a great one and i would recommend going there. Ask for chris.

cobijan

May 31, 2013

We were looking to buy a used car because our 2005 nissan altima needed more repairs than what it was worth. Happened to see Honda dealership was having a used car sale. Went in and we liked that they had the prices on all the used cars they were selling. Mike came over to us--we told him what we were willing to pay, what kind of car payment we wanted, and he proceeded to show us around--he showed us a nissan versa--got the keys--let us drive it. He knew everything about the car--It was what we were looking for! Mike took us inside-gave us a great deal--no haggling back and forth with a "sales manager". There was no pressure just gave us great information. It was the easiest car experience we have ever had. Then he took us around the whole dealership--showing us where we would come for free car washes anytime and service.

Jaden31

May 31, 2013

My experience at Headquarter Honda was great. I actually came in for a service oil change and ended up getting a new vehicle due to size from a 2013 Honda Accord and was able to get a great deal on a 2013 Honda CRV EX...Very happy with my sales person Mike Jahangir and the Financial Manager Mark Wilson...

MarkinClermont

May 28, 2013

Mike Jahangir stood out from the rest at Headquarter Honda. His down-to-earth demeanor, and genuine interest in me, compelled me to keep in touch with him and ultimately come back to buy a new car -- from him specifically. I payed cash, so no haggling was involved, so this may have contributed to my overall pleasant experience at Headquarter Honda. However, when I saw Ed Rivera for tag/registration, I was put-off by the high-pressure sales-pitch of the "extras", and the resulting disappointed demeanor when I said I wouldn't be buying any of it that day, if ever. Overall, I would recommend Headquarter Honda, with the caveat that, as with any dealership, you need to go in armed with already having made up your mind about exactly what you want, exactly what your limit is, and the willingness to say "no".

echannell

May 27, 2013

We bought a new Honda Pilot SUV from Chris Taylor over the Memorial Day weekend. Chris was extremely professional while at the same time having a relaxed friendliness.He gave us a complete tour of the dealership when he didn't have to and generally showed that he didn't mind working hard for our business. We got a great price on the vehicle without a hassle and really appreciated how smooth the process was. Chris represented Headquarter Honda of Clermont exceptionally well and we plan to use their facility for all of our service needs. Thanks.

seankg

May 25, 2013

I purchased my last car from Josh. Seeing my car is totaled and needed a new one, I thought maybe he could give me a good deal. I told him before even stopping in that I had no money to put down, just starting fresh. He said he was sure he could get me into something. I test drove a Kia that I liked and a Civic Si. Too much to finance for my payments I wanted, which I find out later is a crap excuse. Not having much choices he convinced me to look at a used Civic that I could drive for a year and make payments then turn around and trade it in. I told him I'd then be so far upside down that there was no way I'd get a good deal. He said he promised I would because as long as it's a Honda he could help me out. (yea right, as if the negative equity was just going to up and disappear..not to mention the quality of the car was not all that great) Discussing with my parents over the phone what their opinion was I declined. He said I'd need $600 up front. HH did not even try to work with the bank to get me a good deal. I drove an hour to RC Hill mitsu because they seemed promising. I drove off the lot today with a 2011 Mitsubishi Outlander Sport. Nearly brand new, still smells new and shows very little wear. My payments weren't going to be nearly $400 as if I had bought the Civic and I paid them no money down. My payments are actually only $1 more a month then what I had paid for my previous car. ALSO, they incorporated GAP insurance into my car with the price, which I was unaware of until the time of paper signing..this is good. Usually you have to purchase that and it adds to the price of the car towards the end. My car is covered under a 6/60k warranty which is bumper to bumper, not just mechanical. ALSO, they signed me to my car with my dad as cosigner and it's signed as him OR me so I have rights to do whatever I want with my car without needing him. When I was looking for cars I was searching for prices with an APR of 20.25% because that's what I was given with HH on the first car I purchased. Little did I know, I was being ripped off. At RC Hill I was set with a bank that is better than a "high risk" bank. HH considered me high risk, even though I make good money and Have paid 3 cars off in the past...that's an insult. My APR with my new bank is 9.5% that's WAY better than 20.25% The more I write, the more it makes me want to change everything I scored this company for before I started writing. They're horrible. If you want a Honda, find another dealership, like Classic. If brand isn't a big deal, make a drive to RC Hill Mitsubishi. It's an hour from Clermont in Deland, but you'll be treated WAY better and they don't work on commission. They're a small dealership and very friendly and personable. Hey, it's your money. It's not even a tank of gas. At least you have a guaranteed answer here about them. Try them out after Headquarter Honda tries to rip you off. The image of a fake dealer who acts like they care will be found here. They only care about one thing, that's money, not you.

U_DontNeedToKnow

May 19, 2013

Unfortunately my experence with HeadQuarters Honda has not been so good. They are rude and so not professional. This is what I experienced:I receive flyer from them that has trade in value for my old car i.e if I bring my old car and trade in with new honda. So I take my car with me to see if they really have what they say they have. This is irrelevant to me but on their flyer they also had to offer like 5 gold coins to just come in and 5 more gold coins if I test drive one of their car. Ofcourse I knew they were not real and that it was just to lure you in. And their sales person had already told me that they were not really gold coins. They were just $1 coins and they just looked like gold coins. Now the deal does not go through and so that pixxes off the manager and then what he does next just came as surprise to me. I ask for my flyer. If deal did not go through then I would like to have my flyer back. He would just not give it back to me. And this is exactly what he has to say 'This flyer belongs to me. I mailed it to you and so I keep it.'. And I was like 'What? You mailed it to me so it's mine. I bring this flyer with me. How can it be yours? If deal did go through then I can understand but it did not go through and I am not even asking for your 10 fake gold coins. You keep it.' So give me back my flyer.' And then he says 'Well you waste my guys time!' And then I ask him ' Is that the reason you're not giving it back to me?' Ofcourse he would dare not say yes to that. But then what about my time? Did I not waste my time? He was like small kid crying for his toy. No this is mine. I am not gonna give it back. NO way!!!. He sounded like all their deal has to go through or else this is how we will treat you! Like he owns this dealership. Toyota Headquarter Manager You should know that you did not even have model I came in for. Your sales guy knew this. Ask him. You should have known that if you think his time was so valuable. This only shows how much you value your customer and their time. Don't come screaming at customers if you don't know the whole truth. That is just so stpiud! You owe me an apology. But do you care? All you want to do is sell cars..

happyrose

May 16, 2013

TRADED MY 2012 HONDA CIVIC ECO FOR 2013 ACCORD BECAUSE I WAS ALWAYS A HONDA ACCORD OWNER FOR 35 YEARS! I MISSED THE QUIET, SAFE DRIVE OF AN ACCORD! THIS IS THE FIRST TIME I HAD TO FINANCE THE HIGH COST, BUT IN 7 YEARS I WILL ONCE AGAIN BE A HONDA ACCORD OWNER! THANKS TO TOM MAIER WHO LISTENED TO MY DELEMA, AND MIKE JAHANGIR WHO LOVES GOD AS MUCH AS I DO, AND I KNEW I WOULD OWN IT!, AND TO ANTHONY ANGLE (MY ANGEL) WHO GAVE ME A PRETTY GOOD DEAL. THESE THREE MEN WERE HONEST AND SINCERE, AND THAT'S WHAT IT'S ALL ABOUT! EXCELLENT!

sdagon

May 11, 2013

We have been with Headquarter Honda since they opened, great service, great sales staff and great product. We hope to use them for years to come.Thank you. Shawn Dagon

JunJun62

Apr 28, 2013

Great transaction in the purchase of my new Honda Civic. Mike was very helpful in us making our decision. I Have had good experience at this dealer will recommend this dealer to those looking to buy a Honda.

katdav23

Apr 16, 2013

My father and I went into Headquarter Honda Today and Leon Miller assisted us with friendliness, Professionalism, Courteous, and Knowledge. He was very positive and willing to help us get a car. He made every effort and helped us get a car that I absoutley love. It is perfect. He was postive and outgoing, and made this experience great. I will recommend Leon Miller to my friends and family. I would definitely buy a car at Headquarter Honda again in the future. Thank you Leon Miller for helping make it happen.

hend0923w

Apr 9, 2013

I was looking around the showroom while my Civic was being service and a very nice gentleman began going over the updated features on the CR V. He did such a wonderful job that it peeked my interest and led to a test drive. It was far the best experience I have had at a dealership, in addition I did not have to haggle over the price.

Dorothy l

Apr 6, 2013

I must say, it was an AWESOME experience. I am a woman and have purchased all my new vehicles alone. In the past as a woman, most car dealers expect to bulldoze you over. Not the case here. They treated me with respect and did everything possible to get me out of my big Ford Expedition and into a 2013 beautiful black accord v6 coupe. This little baby gets ALOT of looks its very sporty and makes me feel much younger than I am when driving it. And how AWSOME is it to get free car washes. (Every day) if that's your desire. How great that will be in love bug season. I do wish they would do a quick vacuum with the wash. My sales person Paul, even drove to my house to pick up a check and my title on the Expedition. Paul, treated me like a lady that could buy anything on their lot. Typically, you don't get this treatment unless you have a man standing by your side. Ladies, you don't need a man at this dealership to make you feel comfortable and making sure you get a good deal. I would recommend Honda Headquarters to all buyers. Doro!

rkbradle111

Mar 23, 2013

I enjoyed the buying experience with my sales person Mike Jahangir. The Honda I purchased is a CR-V EX-L, the perfrect vehicle for our needs. Mike is very personable and worked with me to find the right trim level for my purchase. The experience was fast and enjoyable. Thanks Mike.

SandrineA

Mar 9, 2013

I have recently relocated to Florida and urgently needed a vehicle that was affordable yet comfortable and after an online search, I decided to go with Headquarter Honda. I called this dealership, and was scheduled for an appointment right away. From the minute I walked through the door to when I stepped in my new car to drive it home, I received nothing but great service from the sales associates. I was able to find a car whose price was within my budget range, whose look was very clean, and overall just fit me perfectly. The sales guy that helped me found me a great for a great deal, which I absolutely love. He was very friendly and attentive to me and I had a great experience overall. I definitely would be returning there for future purchases and recommend this place to anyone in search of a car. My sales person Mike "MJ" Jahangir was great and I am really glad he found me the perfect car!

raizor2004

Mar 7, 2013

I start by saying I HIGHLY recommend Mike Jahangir. Shortly after I pulled up and got out of my car I was met by Mike in the lot. We conversed for a few minutes and I told him I was looking for a new 2013 Civic Coupe without skipping a beat he said walk with me" and took me directly to the cars. His knowledge of the car was unparallel and his approach in explaining the features was excellently delivered without talking down to the customer. Shortly after the test drive we went in to talk prices. The initial price was out of my range but after a few give and takes we managed to get me right where I needed to be. They are very willing to work with you and they shoot from the hip which I respect.

dasherb

Feb 27, 2013

Very friendly and kind. Great place to buy a car and their service department is amazing. Mike J is an excellent salesman and never pressured us into buying. He was informative and went out of his way to help us.

Fangcook123

Feb 13, 2013

Mike was an exceptional salesman! He was extremely friendly and knowlegable. We were interested in a used Volvo, Mike took time studying all the features and was able to educate us thoroughly when we purchased the car. We were very impressed! He is very passionate about his job and his company. Way to go Mike! Also Jose from the service department is awesome!! Very helpful and friendly! Loved our experience from headquarter Honda!

edwin.robles

Feb 5, 2013

i want to take this moment to let all know there no other dealer like headquarter honda Mr Esteve took his time to be there in my sale very good of him well other owner are in there house Mr Esteve work my deal. yo personalmente le recomiendo a todo visitar a Headquater Honda

J&MHersey

Feb 1, 2013

Joseph Emmanuel was awesome! He was extremely friendly, amazing follow through and very caring. He sat up an appointment for me to come back and learn all about the car and it's function. It was refreshing to deal with Joseph who genuinely seemed to care about us.

fouber01

Jan 29, 2013

Purchased a 2013 Honda CRV, Mike was extremely helpful, very knowledgeable of the products and explained every detail. Highly recommend buying from them and specificaly Mike J. if your in the market for a vehicle.

Gordon MacAskill

Jan 20, 2013

After speaking with us for only a few minutes during our first visit Joseph excused himself for a few minutes and returned with the exact vehicle we were interested in except for the colour which they did not have in stock. He explained the features (especially the new 2013 technology) and allowed us to take the car for a test drive. To make a long story short, we negotiated a deal with the assistance of Geronimo Esteve and they were able to bring in the color we wanted within a couple of days. We purchased a 2013 Honda Accord EX-L NAVI and have since referred a friend who also purchased a 2013 Honda Accord EX-L Navi.This is probably the best experience we have ever had purchasing a new vehicle.

nanshonda

Dec 28, 2012

Kara is a go to person. Very attentive and from observations always helping others even if they were not her clients. Kara is very knowlegable and keeps you informed.

armstrong48158

Dec 21, 2012

Outstanding service and very pleased with purchase! Thank you to the entire team at this dealership for making my car buying experience a memorable one!

Palmar

Dec 10, 2012

My first contact with Headquarters Honda was by telephone, I called to check on a used vehicle. I spoke to Mike Jahangir and he was friendly from the beginning and had a lot of knowledge of the used vehicle I was looking for. I also talked to Danielle Frascella, she was very friendly and professional on the phone and in person. She motivated me to come to the dealer and try to get financing for the car I really wanted. Thank you Danielle, it worked. Mike was also very professional to me and my family. He understood my financial situation and worked with me to make sure I get the best financing for the car I wanted to purchase and made it happen. Thank you Mike! Your financial guy, Anthony Angle, was very efficient and clear on the documents I was signing. Thank You! I hate going to car dealers, especially when I have gators (salesmen) that don't even let me get out of the car. At Headquarters Honda, I had the chance to go look at the vehicle and walk in the building where I was greeted by a friendly employee. It was a pleasure dealing with you.

Alex Zweydoff

Dec 8, 2012

Purchased a 2010 Toyota Corolla LE this past week! Headquarter Honda's Staff is great! Dontai assisted me with the sale of the car and Mark & Ed did the financing. Friendly, Fast, and really work to give you the best deal! Overall great experience. Definitely recommend them to anyone and will be using them for all my future car needs!

yolanda.bastar

Dec 8, 2012

As in a previous encounter with Mr. Jahangir, it was a pleasure dealing with him. He is very helpful and has a wonderful personality. The way he trats people makes you want to return and recommend others to this site. This good salesmanship!

joselin

Dec 7, 2012

I needed a minivan SUV and found a very nice Buick Rendezvous and Mike Jahangir is the person that assisted me, while he was very helpful and very friendly, I was surprised that I was not explained one of the fees on the contract. Overall experience good although I would have liked to have been informed of the a pre-delivery service fee. Although I am not happy about that I do believe overall I got a good deal.

luzstella56

Dec 6, 2012

I just bouthg a 2013 Honda Accord LX last Friday and Joseph Emmanuel is an awesome sales person. It was a great experience. I will recommned him any time and We will bring back family and friends. Great JOB!!! - Luz S Dominguez

medfc124

Nov 24, 2012

I just purchase a new 2013 CRV from Honda Headquarters in Clermont, Florida. It was an awesome experience working with Mike Jahangir in sales and Tony Angle in finance. I would recommend Honda Headquarters to anyone. There no rushing or the normal car salesman. Am looking forward to going there for any car maintenance as I've heard how great there Maintenance Dept is from friends of mine.

golfer, need room for clubs

Nov 10, 2012

Our sales person Mike Jahangir was most heplful he explained all the features of the car we picked out most aware of our budget, I think based on his help, we will have a long relationship with Honda. Love the car.

alvarezb41

Oct 18, 2012

LOVE THIS DEALERSHIP, VERY FRIENDLY AND HELPFUL PEOPLE THAT WANT TO GET THE CAR YOU WANT. I RECOMMED HEADQUARTERS HONDA TO EVERYONE, I GIVE FIVE STARS!!!!!!

Cmnichole

Oct 18, 2012

The honda headquarter group was very nice with me. They helped me to find the perfect car and made me feel like they really cared and wanted to help me out, not only sell me a car! I would recommend this dealership to anyone seeking a good quality car with a great buying experience!

LTag

Oct 14, 2012

THE MOST PLEASANT car buying experience I've ever had!! Process was quick and price more than fair. They even gave a good price for my trade.*****EXCELLENT*****

hassanerfani

Oct 2, 2012

Leon was the best. He was polite and very nice. When he made sure that I am going to buy a car, he pushed me in the lion cage. The next guy also very nice and even I told him that I got to go home because is late, he ordered a pizza. I left after two hours passed closing time. I was so happy to find the deal I wanted. Wrong, Wrong, Wrong.I found out that the terms not as I was promised(72 month instead 66 month). My trade-in not paid off to the bank and my credit is in danger. They switched the car last second and they gave me different car!!!! I know, it is my fault but I trust you and you abused that trust. I am not going to come over if even you buy me steak dinner!!!!!The second guy said that he used to be a banker? Mr. John Bannon contacted me to invite me back to dealership saying that he wants to make me happy and happy customer is more important then profit.I went there on October 8, Monday. Gas, toll, and my time just in hope to get something.He admitted that they were wrong but he wanted me to remove my review and kept on saying it was my fault. I also found out that interest on my loan was changed as well(1.09 and was changed to 3.19).This dealership is the worse I ever dealt with. Seems you need a lawyer in order not to get ripped off.

RoseAlv88

Sep 29, 2012

After looking for a car for about 8 months, I finally found a Honda Accord worth the price with a good condition body. My father got in touch with Mike Jahangir and gave him all the information to the Honda Accord we saw. My father said the car was even better in person then in the pictures. First thing the next morning, my father and i drove to the dealer and we finished paper work for the car. I meet Mike J. and he was such a great and professional sales person. Overall, every employee we came across was polite and super friendly. I'd recommend this dealership to anyone looking for a new/used car. Very pleased in all aspects.

louiskiss

Sep 6, 2012

The friendly person as ever mat great personality wary nolegoble, over all hes a very wary nice person I hope I make business with hem a future god blast hem, and I wish him a wary best.Louis Kiss

dlawrence829

Sep 5, 2012

I went through extensive measures to find the perfect car for my family and Mike from Headquarter Honda made my experience so much simpler then all of the other dealerships in my area. It was not the normal cringing experience I had become used to. As I was looking for a used SUV with low mileage when one became available the car was actually held for me to come in and test drive. I will continue to shop through Headquarter Honda working with Mike directly.

chris.baker.395891

Sep 3, 2012

Everyone was very friendly and did everything that they could to make the transaction as smooth as possible. We had a limited amount of time to complete the transcation, and despite computer trouble we met our deadline.

Nonymis1

Aug 23, 2012

I visited the service department for an issue with my new honda. Kara Kay was my service rep, she was very attentive and knowledageable. Although I was not happy with having issues on my brand new car, she made the experience as painless as possible. Because of her, I will be returning in the future

geneva.pagan

Aug 22, 2012

Mike did a good job to get us the car and price that we wanted. He was friendly and cared about us and the time we had to spend to close our deal. Mark Wilson went out of his way to help us. He was fast and friendly.

biancaheap

Aug 21, 2012

This is the second vehicle I have purchased at Headquarter Honda. I always receive exceptional service from Headquarter Honda from both sales and the service department. John Bannon, Tony in finance and Mike Sellers were great! I love my Pilot!!! Thank you guys very much!

bozo454

Aug 21, 2012

It was a pleasure to deal Headquarter Honda. It was a great buying experience from the time I walked in to the time I drove away in my new Civic. Mike Jahangir is a very knowledgeable salesman. The one thing that really impressed me was that the whole staff was not pushy and let you relax while trying to make decisions. I just hope that the service department is as professional as the sales staff. I look forward to a long relationship with Headquarter Honda.

laurenceC

Aug 19, 2012

Best of the 4 honda dealership we went to. Mike helped us get an awesome deal for a PILOT EX. Very Approachable. Highly recommended. Very Friendly environment.

donjon5509

Aug 11, 2012

Very friendly service. Mike was very knowledgeable and it helped us make our decision even easier. Mark really crunched the numbers to make it work for us.Good People.Donna & Don Jones

Midthun

Aug 8, 2012

Paul assisted with the first test drives and was very knowledgeable and friendly throughout my two day experience of choosing a car. Mike then assisted with taking extra care of me making sure all details were met in the needs of my purchase and my trade in. Mike stayed in close touch with me answering all additional questions and following through with phone calls and requests. Both guys represent quality and pride in their work and workplace.

ssh224

Aug 6, 2012

Recently purchased my 3rd Honda - this being the first purchase from Headquarter Honda in Clermont. Wow! The experience was so much better than going to the large dealerships in the big city where you spend all day and are just a number. This was by far the most pleasant experience I've ever had buying a car. Royale was polite and professional - treated me with respect - and thorough without being one of those overly pushy car salesmen we all want to run away from. After careful consideration, and with Royale's assitance, I decided to buy a pre-owned certified Civic. They made me a reasonable offer for trade in for my old Accord and got me in just the right car for my budget without sacrificing the features I love. Michael Gelinas, the manager, was also a pleasure to deal with. The building was state-of-the-art LEED Platinum. Was fun to walk around while negotiations where under way and check it all out - I'm not an active environmentalist, but I have to admit...this facility is one of a kind! Customer service and quality were my first priorities, which they aced. If you are really into the whole "Green" thing, you'll also love this place.

jrcothron

Jul 18, 2012

The service I received was good, the staff worked with me to get into the vehicle i chose. The only draw back was the length of time I was at the dealership

mouse1819

Jul 15, 2012

Mike was very patient to help us buying our new Honda CRV. Great experience. He took time to explain everything. Great communication skills. Nice facility.

Tamiroll

Jul 14, 2012

Great experience and wonderful patience with me ;) the civic is a great car I love the blue tooth phone ;) thanks to John Bannon for making the deal happen!

unhappypoowner

Jul 11, 2012

I was at this dealer to have a noise in my car looked at and they claimed the steering rack was bad so they replaced it. What a grave mistake to have this service department do any work on a car. The car was returned to me and was all over the road with a shake in the steering wheel. I brought it back and requested a spec sheet from the alighnment that they stated they did and they replied by stating that their printer was broken. Imagine that a multimillion dollor dealership that can not afford a new printer. However they took the unevenly worn tires of the front and moved them to the back and told me a tie rod end was not seated properly ( or they forgot to tighten it. So after the fourth time of these incompetant service people could not fix my car I had to bring it to coggin and they alighned the car and told me that headquarter hadleft it so far out of alighnment that all four tires need to be replaced because of uneven ware. I drove back to headquarter honda and demanded that they replace my tires on my 2011 13month old accord and service manager Mike Gippert lauphed at me and told me we are not in buisness to loose money good luck with that. I guess that headquarter honda is in buisness to destroy cars. I live in clermont were the dealer is and now I cringe evertime I see another honda on the road in my hometown with the thought that headquarters service department worked on that car. All I can think is I better get my car away from it before and important part like a tire comes flying off of it. What a nightmare this dealership is!!! My wife and I have bought 5 new hondas over the last seven years and We will never ever buy honda again!

Yorkbeach2009

Jun 26, 2012

As a management consultant by trade, I have seen sales staffs over promise and under deliver. I have seen all kinds of sleazy and deceptive sales and financing practices. But whoever should read this review can be certain that Headquarter Honda will exceed by far any expectations that you may have concerning sales, service, and value. this dealership takes great pride in its employees and it shows from the lot boy, through the sales staff, and on to the general management of the dealership. The building is not only a fantastic energy efficient, award winning facility; it is kep immaculately clean, customer friendly, and ultra modern. This attention to detail carries over to the professional, well trained, and friendly staff. Headquarter Honda and sales associate Mike Jahanger recently sold us a new Honda Fit. We got exactly te car we wanted, the deal we wanted, the trade we wanted, and the service we wanted. But most importantly, we gained confidence and trust in a dealership that we will continue to do business with for many years. I think Headquarter Honda is the best dealership I have ever ad the pleasure to deal with and highly recommend This as a place to do business with!

shawn_av

Jun 17, 2012

I have avoided dealerships for several years, buying used cars from Autotrader and Craigslist because of the negative experiences I have had in the past. I was visiting Headquarter Honda with a business contact of mine and began discussing the possibility of purchasing a used vehicle with John Bannon. Mr. Bannon attentitively listed to the type of vehicles I was interested in and concerns I had with the car-buying process. Without pressuring me into rushing my purchase, Mr. Bannon aggressively searched for vehicles that matched my interests and needs and ordered the delivery of a 2011 Honda CR-V to the lot. My wife and I immediately fell in love with the vehicle immediately because without realizing it, the vehicle was exactly what we wanted.John Shelling arranged a test drive for my wife and new baby and he patiently described vehicle options and provided instruction on how to properly install the car seat. We were then introduced to Mark Wilson who completed financial forms in a very polite and professional manner. Mr. Wilson patiently guided me through the process, but was very proficient which kept it pleasantly short. This was the biggest vehicle purchase I have ever made and the experience and quality of the vehicle made it an extremely comfortable decision. I was there for a short time, but was treated respectfully by many different employees. Monte Solomon and another sales manager named Mike congradulated us on our new purchase, which just added to the enjoyment of buying a new vehicle.Thanks HONDA, stay Green!

Nors

Jun 16, 2012

e dreaded buying a new car. Dealerships are not very honest or straight forward. We did not have this experience at HQ Honda. From the minute we walked in the door, we were treated great. We worked with Mike Jahangir and never were we pressured to buy a car. He took his time, was very friendly and we enjoyed working with him. We have bought Hondas for approx. 20 plus years and never did we have a sales professional like Mike. We certainly would like to recommend Mike and your Dealerships to other people.Barbara & Paul Javery

ahilburn1212

Jun 15, 2012

Mike, was very courteous and knowledgeable. He made us feel comfortable and he did not pressure us at all.Anthony answered all our questions and was quick and efficient and made us feel confident in our purchase.John, helped us reach our deal quickly which we felt was fair and reasonable.Nobody pressured us which was a welcome feeling as we had been to several dealers and we were tired of the high pressure sales tactics.We loved that the dealership is a green facility. The experience overall was great and we will surely recommend you to our friends and family.Thank you for the awesome experience!Alison & Brian Hilburn

lreper

Jun 8, 2012

Completely unprofessional. I am a student living in Miami, and originally from Clermont. So, naturally I contacted the internet sales rep at Headquarter describing what I was looking for. Meanwhile since I was in Miami I went to the dealership here and got a quote for a new civic. Upon leaving the dealership I contacted Josh (internet sales manager) and gave him the details of the deal (price of new car & amount for trade). It being the last day of the month he guaranteed I could get a deal and even asked the manager a couple things while on the phone. He assured that if I drove up that day they could give me a better deal (and drove back down the next for class). Upon arriving at the dealership (4 hrs later) Josh introduced me to a sales rep and we went through the processes. The first quote they brought to me was $4000 over the other dealer! Apparently there was no communication going on at this dealer at all! I then demanded they either give me this better deal or I was leaving. So I showed them the details of the other quote (which I already explained extensively over the phone) and then I was asked if they went down by $250.00 would I sign. Which is where it just became too much. After some bickering and expressing my anger for what they put me through to get nothing I called the sales rep at the other dealer. Dana at Aventura Honda, (who is awesome and still extremely helpful a week later) proceeded to try and drop the deal $500 to compete with their offer. Although the manager denied the drop they included a free window tinting and agreed to give me the special APR the next day so I didnt have to drive right back down. Headquarter on the other hand offered nothing further or any compensation of course.Headquarter Honda has to be one of the least proffesional business I have ever dealt with. Its one thing to just want to try to make money but to completely waste 8 hrs of my time, $160 on gas, offer me an initial deal $4000 over another dealer on a car w/ 2k miles and then give me the political bs like they dont give a %$&# about anything is ridiculous

dkhawthorne

Jun 1, 2012

My husband purchased a new Honda Odyssey for me from Headquarter Honda and his experience was fantastic from start to finish! Prior to visiting Headquarter Honda, he had received an on line quote from Coggin Honda in Orlando with a very attractive price. Unfortunately once he arrived at the dealership the level of service, honesty and courtesy was found to be completely lacking! The finance person added dealer fees and charged for add-ons to the vehicle and would not even let my husband leave with a print out of the quote to show me!Headquarter Honda was a completely different experience. John and Michael were professional throughout the entire process! Michael was very patient while my husband was comparing 2 models and didn't pressure him in any way to make a decision. They priced the same vehicle as Coggin Honda for $2000 less, waived the dealer fees so our payments were where we wanted them and gave us $1500 more for our trade in than Coggin offered. In addition, they stayed at the dealership until 11:15pm when all the paperwork was signed and tag transferred! Top notch service and professionalism! This was a fantastic experience - thank you John and Mark!!!!!

Boss Man

May 20, 2012

Everything about the Honda dealership was good. John T. Shelling, the person who was taking care of me was very nice & helpful. The service was excellent enough said.

Dmdilena

Apr 29, 2012

Before meeting Mike Jahangir and Headquarter Honda, I HATED the experience of buying a car. I can say for the first time in my life, they have changed my opinion. What a pleasure it was to work with Mike Jahangir. I feel like I have a friend in the business! In addition, the entire staff of Headquarter Honda was awesome! The finance department didn't try to hassle me into buying additional options or coverage. For real, the entire process was great. What a great team......Mike Jahangir and Headquarter Honda! You have my business, my friends business and my family's business.

vzlausa87

Apr 27, 2012

I'm a 25 years old guy that recently moved to Florida, and I was looking for a car that offers me comfort, that was good on gas, and that wasn't too expensive. After looking at other dealers with no luck, I ended up going to Honda Dealer in Clermont, and I found all I wanted, excellent service from all the people that work there especially from Mr. Mike Jahangir, I bought a Honda Civic Lx, and I love everything about it. The service at this Dealer is great, I highly recommend it.

carolandjason

Apr 21, 2012

Terrific sales team and facilities here at Headquarter Honda in beautiful Clermont Florida! Mike J. took great care of us and we love our new Honda! Thanks so much for the free car washes too!!

jarhead7765

Apr 21, 2012

When negotiating a lease, the payment was one amount but when we got to Mark Wislon to sign the lease, it was a different amount. Mark then changed the amount to what I wanted,but changed the numbers in other charges.I was told I needed to make the first lease payment and Honda would pay the other. But when the lease bill came only one payment was applied to my account.Went back to the dealership, emailed the General Manager and nothing had changed....Mark apologized for the miss communication. What happen to keeping your word today? You make a mistake...you should own up to it and fix it.. I would never buy another Honda again!!!In todays world with social media does help to get the word out there.If one person does not purchase a vehicle at Headquarter...I am happy!

ChrisHardy

Apr 20, 2012

I just bought a CRV and Mike Jahangir looked after me extremely well, including a rooftop tour and a new coffee mug for the new car. Very stress free experience all round.Thanks Mike!

Francisco E Guzman

Apr 18, 2012

On April 13,2012 I visit the Headquarter Honda to find out why they were interested on my 2009 PT Cruiser they wrote me about. I was not really interested in buying a car, but yes I was concerned about the gas prices rising up. When I arrived they introduced to Mr. David Walker-Hughes, he immediately in a very polite way showed me the different kind of deals that possibly would-off work for me. Since I did not had the car at the moment we could not find the deal that could fit my budget.Nevertheless I took the PT Cruiser to the dealership with my wife the next day and the dealership liked the shape of my car. At the same time Mr. Walker was working on my situation looking the right fit for me and my wife. He was focused on our situation and was very considered about the deal he was offering to us. I felt the courtesy of Mr Walker and the dealership personnel at all times.Thanks for the experience of acquiring a vehicle.Best regards,Francisco E Guzman

nemoz

Apr 12, 2012

My wife and I were looking for a car that would suit our needs at our price range. We decided to visit Headquarter Honda in Clermont, Fl to see if we would find what we were looking for. As soon as we entered the dealership Joel Castaneda was already there to greet us. After the introductions we told him what we were looking for. He told us immediately that he had a couple cars in mind. As we were looking at the cars he was very, very informative and prompt to answer our questions. He was polite, efficient, and professional and treated us as family. That was very important me. My wife and I immediately came to the same conclusion: we had found our car. Joel was enthusiastic and glad to hear we found the car we were looking for. Soon after, we began the long, and rather boring, process of buying the car. But Joel made it fast and entertaining. He knew it could be draining waiting for while everything was processing but yet again he made it fun and very easy on us. His co-worker Mike Jahangir was also involved in our case and he, like Joel, was efficient, friendly and very professional. Thanks to both Joel and Mike my wife and I now have the car of our dreams. I will without a doubt recommend Joel and Mike to all my friends and family looking for their dream cars.

Ale&Natalie

Apr 12, 2012

My wife and I were looking for a car that would suit our needs at our price range. We decided to visit Headquater Honda in Clermont,Fl to see if we would find what we were looking for. As soon as we entered the dealership Joel Castaneda was already there to greet us. After the introductions we told him what we were looking for. He told us immediatly that he had a couple cars in mind. As we were looking at the cars he was very, very informative and prompt to answer our questions. He was polite, efficent, professional and treated us as family. That was very important me. My wife and I immediatly came to the same conclusion: we had found our car. Joel was enthusatic and glad to hear we found the car we were looking for. Soon after we began the long, and rather boring, process of buying the car. But Joel made it fast and entertaining. He knew it could be draining waiting for while everything was processing but yet again he made it fun and very easy on us. His co-worker Mike Jahangir was also involved in our case and he,like Joel, was efficent, friendly and very professional. Thanks to both Joel and Mike my wife and I now have the car of our dreams. I will without a doubt reccommend Joel and Mike to all my friends and family looking for their dream cars.

Gcartertiff

Apr 11, 2012

Sales man,Mike Jahangir,was very friendly and professional. He found a used car perfect for our needs.We were very happy with Headquarter Honda service!!!

Carl

Mar 30, 2012

On Thrusday March 28, 2012 I came to Headquarter Honda because a month early I had purchased a car from Jarad Congleton and had changed addresses and due to the change I had not recieved my first bill. Jarad promptly helped me with my worries and gave me the info I need to make my first payment. This was the third time I had been by after the purchase and just like the other two prior times Jarad didn't ask but insisted I hand over the keys so he could give my car a wash :) EVERYBODY OUT THERE LISTEN HERE: BUY A CAR NEW OR PRE-OWNED IT DOESN'T MATTER YOU GET FREE CAR WASHES FOR LIFE!!!! and a sales and service staff you'll wanta use for life. Thanks again Jarad C. and see you soon for another wash :)

honda lover

Mar 29, 2012

We just purchased our second Honda from headquarter Honda in Clermont. In both of our buying experiences we were very pleased with the professionalism of our sales staff, Royale and Jarad. We were treated very cordially and did not feel pressured to buy. They clearly explained what we were buying as well as the options available to us. Buying both of these cars has been a positive experience. We highly recommend this dealership! Bob and Karen

carlf

Mar 29, 2012

On Thrusday March 28, 2012 I came to Headquarter Honda because a month early I had purchased a car from Jarad Congleton and had changed addresses and due to the change I had not recieved my first bill. Jarad promptly helped me with my worries and gave me the info I need to make my first payment. This was the third time I had been by after the purchase and just like the other two prior times Jarad didn't ask but insisted I hand over the keys so he could give my car a wash :) EVERYBODY OUT THERE LISTEN HERE: BUY A CAR NEW OR PRE-OWNED IT DOESN'T MATTER YOU GET FREE CAR WASHES FOR LIFE!!!! and a sales and service staff you'll wanta use for life. Thanks again Jarad C. and see you soon for another wash :)

Jerry

Mar 26, 2012

What an experience!!! Joel & Mike treated us terrific--we just bought a 2009 Honda Accord from them--From the time we drove up to the time we finished with Tony the finance manager we couldn't have been treated any better. No pressure sales,test drive, fact and figures , and away we went. The whole team was professional, caring and listened to what you had to say. The environment was great, the building beautiful and GREEN, the little perks for doing business with them were also nice. Go There, You will enjoy your buying experience.

zman0103

Mar 26, 2012

What an experience!!! Joel & Mike treated us terrific--we just bought a 2009 Honda Accord from them--From the time we drove up to the time we finished with Tony the finance manager we couldn't have been treated any better. No pressure sales,test drive, fact and figures , and away we went. The whole team was professional, caring and listened to what you had to say. The environment was great, the building beautiful and GREEN, the little perks for doing business with them were also nice. Go There, You will enjoy your buying experience.

Bruce

Mar 22, 2012

I had an excellent experience at Headquarters Honda I had no complaints

maxiherby

Mar 22, 2012

My visit to Headquarter Honda, was like a miracle for me. I was truly pleased with how these individuals dealt with me. They are the most friendly people I have ever come across. I am very satisifed with my car and would recommend as much people as I possible can to this dealership. THANKS GUYS!!! Ivy & Herby

Honda lover

Mar 11, 2012

I found a used Honda Odessey and communicated for a week with David Stanford. He seemed genuine and assured me everything was good and he would let me know if it sold because I was driving from 60 miles away. I called him before I drove out there and he didn't say anythin about the car being sold. I arrived and he passed me onto another salesman and informed me the van was gone but he had a Honda pilot and some other vans. I turned around and walked out. I called David back and expressed my anger to him and he told me he would reimburse my gas money. That was a month ago and I have not seen a dime. Headquarter Honda lives up to the true car salesman stigma. I will never deal with them again and I hope noone else does either.

cqueely

Mar 2, 2012

This was one of the best experince i had buying a car .Andrew Burke went above and beyond to make sure that i get my car,also the rest of staff was great. Way to go honda in clermont.

Honda lover

Feb 22, 2012

Great car! Great price thanks to my sales guy Andrew Burke

Insight lover

Feb 22, 2012

Great Car! Great Experience! Andrew Burke helped me with the buying process and getting me the best deal possible! Thank you

Dennis Castelli

Feb 15, 2012

This was probably one of the most pleasant car buying experiences...Andrew was most pleasant and so was everyone else.We will coninue to watch your website and hopefully purchase another car from ya'll.

Soldiersgirl21

Feb 9, 2012

I called to make an appointment for an oil change. I spoke to Danielle, who told me to bring my vehicle in the next day. When I went in to the dealership, Danielle completely ignored me, didn't even say good afternoon. Nikkol stepped in to write up my vehicle. I was not told how long my vehicle would take, just told to have a seat and they would come get me. An hour later, an entirely separate service advisor, Kara, came to me to cash me out. I do not appreciate being ignored by the service advisor I made the appointment with, and to be bounced around to two other service advisors in the span of an hour shows a complete and utter lack of regard for their customers.

JCDevlin

Jan 25, 2012

My wife and I have been buying new or used cards for over 40 years. It is an exercise that neither one of us looks forward to experiencing. That is not to say that all previous buying experiences were bad. Already having a leased car for the Dealership and getting my service done there I asked Carlos, a service rep who could I speak to about buying a used car. I wanted a straight shooter. He introduced my wife and I to John Shelling and the rest of the experience was excellent. Not only is John a fine gentlemen but he was extremely knowledgeable about each of the cars we looked at. There was never any pressure or fast talking. He was an honest man who we trusted immediately. I would not be the least bit apprehensive in saying the he is one of your top sales people. We also had the privilege of meeting and working with Monte Solomon who is also a very knowledgeable and trust worthy gentlemen. Our finance person was Tony Angel who also new what he was doing and explained everything clearly and fully. And finally, Carlos who has been taking care of our two Honda cars has been a pleasure to work with twenty months or so. In closing, We would just like to say that the above mentioned employees, your "A" team are just what your Dealership needs in going forward. Best of luck and continued success to all of your employees and the Headquarter Honda Dealership. Signed Jim & Betty Devlin

Insight fan

Jan 16, 2012

I purchased a 2010 Honda Insight at Head Quarter Honda. I had an excellent experience, I shipped online first then came to drive it I did not have an appointment, but got excellent service. they gave me a great amount for my trade and found away to get this car in my price range! I'm saving so much in gas its amazing! the Green facility was awesome and free car washes for life!

Lamdor13

Jan 11, 2012

John was a very good person to deal with, very easy to make a decision about what type of vehicle to get. He helped us with all the questions and supplied us with all the right answers.I diffenately would recondmend your dearlership and john to anyone.thanks again steve lambert

grmmon

Jan 8, 2012

Lets talk about my visit to Headquarters Honda on 1/7/12. We Went on a hunt for a used vehicle to drive to work. Little did i know my wife really wanted to test drive a 2012 Accord. After test driving the accord and stopping at the local publix Shopping center on 455 where Herbi made us get off the vehicle, i said HMMMMM I wonder what he is going to tell us . Well he actually told us all about the vehicles Technology and how it works AMAZING!!!! We went to the dealer and started to negotiate on the 2012 Accord, that when the fun started after about an hour of debates.. some young fellow by the name of John agreed to our deal and gave Herbi the green light . I would like to inform consumers this is a great place to purchase or lease a vehicle. Mark Wilson is very good at what he does to explain step by step what you are signing and what itmeans. Herbi is pressure free.. and that fellow John came out to the car port to congratulate us on the purchase, that was impressive. Great job Great team effort. Thanks again Herbi, Mark, John, Carlos >>> Have a great and prosperous 2012

uhoh888

Dec 14, 2011

My wife, daughter, and I were in Monday night to test drive a van and talk about a trade in. The sales staff was incredibly inconsiderate of their perspective customers. Never have I felt so pressured and uncomfortable at a Honda Dealership. I politely asked Andrew and Dave ( I also believe there was a John involved who we never actually saw or talked to) to give me less than 24 hours to come back and finalize the deal after work the next day when I was told this deal is not good tomorrow. My wife and I have never owned a vehicle that was not a Honda; we love the cars and over the years have come to love working with Honda when its time for a trade in. Our bad experience at Headquarter Honda was enough that I will hesitate even bringing my cars back to the service department. I cant tell you how many time I heard from their mouths We havent made a sale all day. The sales team should be bit more worried about making a sale to happy customer not rushing to get the final sale in that night.

rmuntz581

Dec 9, 2011

Our Taurus recently met it's demise after 13 years. I shopped at the Ford Dealer in Clermont, and did not purchase a new car, We drove down the road to your Honda Sales and met Mr. Michael Hayes. He was congenial, had great information and was not high pressure. He listened to what we had to say, asked pertinent questions and then presented us with both a purchase and lease offer. We chose a lease-purchase and drove out with the Civic shorly thereafter.Mr. Hayes followed up with a courtesy call, made arrangements to repair a small paint issue and invited us back today so he could personally wash our new car.We have never been more impressed with services than wwe have received from Michael Hayes. We will recommend him any of our friens and family in need of another car.Thanks Michael for your great personal assistance in making this car purchase a great experience.Sincerely,Robert & Sharon Muntz

quenia30

Nov 25, 2011

Those guys are so wonderful with costumers quality service the give I will sand anyone to by a car at headquarter Honda thanks Carole Durand

ruthadams4

Nov 23, 2011

Danielle Perron is a wonderful employee and has assisted me on many occassions with repairs to our fleet of cars. She is always quick to get our cars serviced as she knows how important it is to the operations of my office. She is a true asset to your organization.George Ludwig

BJRein

Nov 20, 2011

Our overall experience with Headquarters Honda was exceptional. I have owned Hondas for the last 30 years and have dealt with many Honda dealerships. This dealership was the BEST! Michael Hayes in sales was personable, informative, listened to our requests and moved us through the process in a very non-tiring way. He made the day and I hope he is commended for how he deals with people. Mark Wilson in finance was extremely competent and made the finance paperwork move very quickly. We felt that these people treated us with respect and they were real people helping real people find and finance a vehicle. It was the MOST pleasant car buying experience I have ever had and I commend them for that. In my past experiences with dealerships they told me that I needed to give them a great rating or they were doomed. At Headquarters Honda, they just gave me the rating information and asked me to submit a rating on them. I commend them on this because if you treat people right they will review you fairly. Keep up the great work! I will recommend you to everyone I know!

Barry4d

Nov 4, 2011

After submitting an internet inquiry, David responded via email within a couple of minutes and called in less than 5 minutes. He was very helpful regarding the model and options I was looking for and set up a test drive for this evening. We have not discussed pricing so I cannot rate that yet. As a purchasing agent for a large corporation, it is refreshing to deal with someone so responsive and accommodating. Barry Ford

carola71

Oct 26, 2011

We have a 2001 Honda Odyssey and a 2007 Honda Element we started to take to Headquarter Honda for service since they opened and have dealt with Danielle Perron in the service department ever since. We actually consider her a friend, she is courteous, sincere, super friendly and she cares about you and the issues with your vehicle. Danielle always does her best to try to help you, she is just a great person. Recently, a few weeks after major maintenance work done to our Odyssey, our transmission broke(problem known for 2001 Odyssey's). Danielle and the whole service department came through for us and they went above and beyond to help us repair the transmission. We just recommend Headquarter Honda service department for their dedication to their customers, integrity, and quality work. Danielle is the best service advisor, she is just the life of the service department at Headquarter Honda, go visit her!

lilgin21

Oct 16, 2011

I was very happy with my total experience at Headquarter Honda. Went there to trade in a high end car with a huge monthly carpayment and get something more practial for my 15 year old son to drive. Both John Shelling and John Bannon came thru for me and we purchased a 2012 Honda Civic LX. I would highly recommend others to this dealership.ThanksGinny Mandio

rur36e

Oct 14, 2011

The best car buying experience we have ever had. We were done in 3 hours, and that includes test driving two cars. The service was quick, and courteous. Great car and dealership!!

tonyaks

Oct 7, 2011

This was the BEST experience purchasing a car, ever. They didn't try to play games. I felt like we got a great deal on a great car. We had a small infant with us. They didn't waste our time. Everyone was friendly. I have leased and purchased 10+ cars and this was the best experience.

morenoaj

Oct 1, 2011

I purchased a 2011 Honda Pilot form this dealership. The Sales staff was very polite, very courteous, and very professional. They carefully listened tome and provided me with all the information I requested to make the transaction go smoothly and without problems. They worked very hard to get the purchase price to work for me, and they gave me a great price for my trade in. Thanks guys, and I am really enjoying my new Pilot.

stephwalter

Sep 22, 2011

They made buying a car very easy and enjoyable. The salesman was nice and was not too high pressure. I like that it is a green dealership and that they really care about the community and the environment.Overall we had a great experience.

Angel

Sep 21, 2011

The Dealership made my buying experience great, by helping me get into the car I wanted, for the price I wanted at the financing term I wanted. They worked with me from the beginning to the end and did not hesitate when I requested or asked something. Straight forward sales persons, Management and Internet Sales Person.

Angelsi06

Sep 21, 2011

The Sales staff was very polite and curious. Took the time to listen and gave me all the information I requested to make the transaction go smooth and without problems. They worked hard to get the numbers to work the way I wanted them and gave me a great price for my trade in.

Ray10

Sep 20, 2011

The staff was great, considerate, very helpfull and understanding of our situation! We hope to buy more cars from them! I will tell all of our friends about our great experience and our new/used car.

cndysworld

Sep 18, 2011

I have positive and negative comments about this dealership that ended in me filing a complaint with the Federal Trade Commission and Better Business Bureau. First the negative so we end on a positive note.During the financing portion of the deal the finance manager, Tony, gave me a worse case interest rate but said I would be contacted via letter with the actual interest rate once the lender received my loan application. He also stated there would not be an early pay off fee associated with this lender. I contacted the lender a couple days later and learned that they do not adjust the rate that the dealership puts down. What ever rate he wrote was the rate they use, they are a lender only and not a bank that would adjust the rate. They stated that they have never adjusted rates and was unsure why the dealership would tell me that. The lender also stated that there IS an early payoff fee that was already added to my loan amount. I called the finance manager back to discuss these issues and try to resolve them. He again stated there is no early payoff fee and that there was nothing he could do about the interest rate because it was already financed. He stated I signed a contract for that interest rate so that is the rate I have. But that night stated that the lender would send me a new contract with the new lower interest rate after they evaluated it. Obviously, I feel that he took advantage of the situation since it was after banking hours by putting an interest rate that was the worst case and stating that it would be reevaluated the next day when in fact it would not be. With a credit score in the top 10% of the country there was no need to put anything other than what was accurate. And also stating that there was no early pay off fee even after I had spoken to the lender personally was also unacceptable. He was apparently only stating what he thinks the consumer wants to hear to make a sale vs the truth about the lender they use. Due to this I have filed a complaint with the Federal Trade Commission under the Consumer Protection Act. My hope is that the dealership will do something now that I have filed the complaint but it should not have come to this point. A solution should have been reached when I called back instead of "you signed the contract so that is the rate you have". Why would they put a worse case rate anyway? Why wouldn't they put a best case? That would show they are working FOR their customers not just trying to make a sale. He also sold me a third party warranty that I later researched and learned that not only do they do everything they can to NOT pay the warranties but two years ago they had an "F" rating by the Better Business Bureau. Which means the BBB had to step in and MAKE them change their practices, they didn't decide to do it on their own. I have cancelled that warranty but now have to wait 6-8 weeks for the reimbursment check. One more little blurb about the warrant company Fidelity (J&M), they charged $799 for Gap insurance and my insurance company charged me $60 total for the full 6 years. So don't let them tell you that your insurance company isn't "real" gap or some BS. Fidelity is not a good company or why else would they have so many consumer complaints AND an "F" rating?I did have to take the care back the very next day for a squeaking belt, tire pressure gauge light, and one tire with large chunks removed (possibly from it being curbed hard). After 2 and half hours they had changed the tire, could do nothing for the belt, and hit a button to reset the tire pressure light (they had said it just needed air the night before). So, they fixed 2 of the 3 complaints which was great but it shouldn't have taken 2 and half hours to check a belt, push a button, and change a tire.As for the sale itself that part was GREAT! I did all negotiating via internet with Chris and he did a fantastic job. Very quick responses, answered every question, never pushy, came down to my price on the vehicle and gave me what I wanted for my trade-in. I have been looking for 6 months and never got the price I wanted. So as far as that part it was smooth and not one bump. Would HIGHLY recommend him for your negotiations.I believe this is a good company but they have financing practices that need to be avoided at all costs. I would have your own bank do the financing and skip the extended warranty!

bobmac2

Sep 16, 2011

Very good service and friendly attitude all during the sales. He made buying the car a great experience. His concern for our time and satisfaction was paramount. I would recommend this dealer and this sales person. We are very pleased with this person and his service to us during and after the sale.

iLOVEmyHonda

Sep 11, 2011

We felt no pressure to buy from them, even though by the end I had fallen in love with a Pilot Touring and decided to buy it. The Financial process was quick and as painless as possible. Our sales person John S. was amazing he helped us through every step of the way. He helped us to figure out how all the electronics on the car worked, and he was very patient with me since i'm not very tech savy. All in all, this was my second car that I've bought from them and it will continue to be my go to dealership. Plus from buying from them we get unlimited free car washes!

Jason

Sep 6, 2011

I was very pleased with the entire experience, which has never been the case before. This was my first time buying a car. John Shelling and Joey Hermann made the process enjoyable and filled with information. They were patient and answered all my questions. They even showed me how to work my iphone with Bluetooth in the car and offered to take me to a different dealership just to test drive competitors car. I would definitely buy another car from them. I was extremely pleased with them and I felt like I had made some new friends.

T-Bird

Sep 6, 2011

I traveled 400 miles round trip to get a vehicle from Headquarter Honda that I found on the internet. When I got there, the vehicle was as described and perfect. I worked with Chris Baker over the internet and telephone to secure the deal. The sales and financial staff were wonderful to work with and the transaction was fast and smooth. I felt that the deal I received was the very best around. The dealership was beautiful and spotless. I will travel there again in the future. Amy Yarbrough

Amy 02T

Sep 6, 2011

Headquarter Honda had a vehicle I had been searching for. Found the vehicle on the internet. Traveled 400 miles round trip to get the vehicle. It was worth the drive. Great price, beautiful dealership, friendly staff. A pleasure to do business with. Will buy from them again.Amy YarbroughValdosta, GA

jkim21

Sep 6, 2011

As soon as I walked up to the doors I was greeted warmly. I was met by Joey Hermann of the internet sales Dept and John Shelling one of the sales associates. I told them what I wanted to test drive a couple cars. Both John and Joey were very knowledgeable and honest. I told them I wanted to test drive a few other cars from a different dealership and they offered to drive me to a competitor just to test drive another car. I ended up buying a new car that day and am very pleased to do business with them.

sk4him

Sep 6, 2011

We were extremely pleased with Paul's positive attitude and knowledge and were most impressed with his honesty. Anonthy Angle was also very knowledgeable and clearly explained everything with us, answering all our questions and helping us get just the package we need.

jimbibbee

Sep 1, 2011

We had the misfortune of having our car start to overheat right at exit on SR 50 on the beginning of a cross country trip from Ft. Lauderdale to Las Vegas. At first we thought that having a Honda dealer right there was a blessing, but it turned out to be a curse. We have a 2006 certified pre-owned Honda with only 32000 miles, we had the 30000 servive done about a week before we left, which included a radiator flush and refill. The service department took 2 days to finally diagnose what they said was " major engine damage" and they wanted us to put up a 1400 dollars to pay for them to look into it furthet in case Hondacare didn't pay for it. After calling Holman Honda , the company we bought the car from, they waived that fee. We had to wait 2 days for a Hondacare rep to come out and tell us that the repair wasn't covered because a non-Honda fluid had been put in the radiator. HQ Hoda really had no interest in doing a repair on a car they did't sell. Holman Honda looked at our service record and realized no one ever ever serviced the car besides them so they agreed to do the "major engine repair" at no cost to us. Holman paid to have the car shipped back to Ft. Lauderdale, but no one at HQ Honda told the truck driver that the hood wasn't latched and on the way the hood blew open and broke the windshield along with 2400 dollars of body damage. In addition, the icing on the cake, when Holman mechanics finally looked at the car , they determined there was no "major engine damage", all the car needed was a new radiator and heater core and we could have been on the road in a day or two, instead of having to rent a car to finish our cross country trip, which cost us $1600. Not all Honda dealers are created equal..steer clear of this one if you can

Zamarys

Aug 31, 2011

I recently bought a new car from the Headquarter Honda dealer and I simply had to write an excellent review of the exceptional experience at their facility. The general manager, the salesman Royle De Jong and the finance manager Mark presented a sincere disposition to help and answer all my questions to make sure that my buying experience was a successful one. They even offered pizza and drinks while waiting for the financial paperwork. Without mentioning about the outstanding physical facilities considered a U.S. Green Building. ONE OF A KIND!!! The dealer had a pleasant environment and I loved the fact that I never felt the uncomfortable pressure and hastening typical of salesman that I had experienced at other dealers in my past. I need to highlight the outstanding care of the salesman Royle who was very attentive to my particular needs and honestly showed me all kind of options ranging from used, to hybrids and new cars. He was very knowledgeable and after the sale was completed with a great deal, he took the time to instruct me how to install the Bluetooth and many other personalized settings available in my particular car model; like a crash course that resulted extremely useful. To me, that customer service was way far beyond his scope and responsibility as a salesman. Awesome!!! I totally recommend the Headquarter Honda Dealer for a smooth exceptional experience.

Car Enthusiast

Aug 5, 2011

I went into the buying process a little skeptical, but when I got to headquarter honda my fears were put to rest. My Sales agent (Chris, I think was his name) was great. I test drove the only 2012 Civic they had and they bent-over-backwards to make me a great deal on it. I couldn't be more satisfied with them. Plus, after the sale was final they let me know that they found a lower APR for me. They didn't have to keep researching since they already had the sale but they did and that's why I'll tell everyone I know that if they want a Honda to definately go there.

Radiateu2

Jul 11, 2011

Traded in 3 cars and Purchased 3. All the deals were smooth and professional without any sales pressure. Some of the nicest car people I have ever dealt with. Bought a 2002 Thunderbird(the wifes dream car). Had a fuel pump problem and gladly took the car back after difficulty finding parts to repair it. I was expecting a fight but John was apologetic, understanding, and sympathetic. There are car salesman with a soul and they are at Headquarter Honda. The facilty is beautiful, comfortable, and clean. Oh big plus their service department is open Saturdays now. When all the others are sleeping.Thank You John, Royale, and Mark for your professionalism, patience, and coutesySincerelyEdward and Jill Serviss

jaderealty

May 22, 2011

every thing was fantastic from the time we walked in tik we drove off in a new vehiclethe entire expierience was more than we expected..clean show room, and maintenance facility..and plenty of refreshmentscomplete delivery, and paper work processingwas done very professionally

witlivingston

May 15, 2011

Chris Baker does his best to make sure you are suited with the right vehicle and is equipped to work with you in getting an affordable price. He is determined to do his best to provide you with the satisfaction of driving home a new car with that nice new car smell.

hiramdel

Apr 13, 2011

Recently I took delivery of a new 2011 Honda Accord from Headquarter Honda. This is the second Honda from your dealership. Needless to say I am loyal to the brand, the design, handling and performance. John Bannon took care of my special order needs, tracked the delivery of the car and stayed in close contact with me every step of the way until the car arrived... even a bit earlier than expected. For me, service is important but also most important is Price. Before I bought my car I did shop dealers in Orlando Area and Headquarter Honda was the only one to show me real numbers and care about my needs. This dealer was looking to build and get a win-win relationship. For any clients looking to buy Honda, I really encourage you to stop by Headquarter Honda in Clermont and you will see the difference. Other dealers in Orlando show some numbers that at the end are not real as an example I did stop by Coggin Honda trying to get info about the Accord Lease program which also was at the Honda's web site for $209.00 with a Down Payment of $2000; Coggin Honda sales manager did offer me this car with $3000 down payment and monthly payment for $310.00. Wow! Again, for a honest and trustworthy dealer in Orlando, go to Headquarter and ask for John!!

martinjanine

Apr 4, 2011

This was the best car buying experience of my life. Normally, I loathe car shopping. somehow, I end up purchasing a new or used vehicle every 3 years in average. This time there was NO PRESSURE, fair deal with our trade and also on the pre-owned Honda that we now call our own.Jean really gave us a positive experience, He was extremely personable, knowledgeable with our trade and the new vehicle. He made sure that we felt comfortable (with the new truck and the whole deal). We WILL come back to THIS dealership and highly recommend it to our friends.The dealership has a philosophy that we hold dear...Preserving our environment and doing our part. The Platinum status of the facility is beyond anything we have ever seen. The solar panels, green roof, cisterns, recycled water, ultra energy efficient lighting and the use of recycled products through the entire facility. Impressed...is to say it lightly! THEY REALLY CARE... ABOUT THE PERSON, THEIR VEHICLES AND THE ENVIRONMENT AROUND THEM.Thank you Jean, Headquarter Honda (Clermont) and the owners for such a positive experience.Sincerely,Martin & Janine

rcsl550

Mar 18, 2011

Worst dealership I ever dealt with. Uses deceptive sales tactics to "lure you in" then when you get to the dealership, they jack up the prices by thousands. Internet Department is horrible. I was quoted a price on a new accord, then when I went to the dealership they said they could not honor that price and that I was wasting my time coming in. Stay away from this dealership, very unprofessional.

blackjack7

Mar 16, 2011

from ease of appointment....called Tuesday, in on a wednesdayCarlos Sanchez, who I beleive is the service manager met me at the door. Asked what the issues were and repeated back to make sure he understood what I was dexcribing.I was in right at my appointed time, and while waiting was shown a seating area for television, a coffe if I wanted, as well as a place to go on the web. Within 20 minutes Carlos came and told me it was simply a loose plate around the brake...NO CHARGE!!!! As a dedicated Honda owner for over 30 years simply the best service manager I have dealt with

arrunateguiherbert

Feb 6, 2011

The dealer had make as much as possible to make a friendly atmosphere of his dealership begining with the buildings and with the employees that deliver a supperve service. From the moment that my wive and I enter the building we were impress by the frienlines and knowledge of the salemens.

cvg

Dec 26, 2010

I went for service/oil change and left feeling like I had just spent the hour at the Ritz-Carlton. The service department could not have been more friendly, accommodating, and (unlike the Ritz,) affordable. They offered to feed me some brought in lunch if I was hungry, had packaged crackers and drink free of charge, provided me with great waiting areas, complete with a computer lab type setting. As I waited for my TEN DOLLAR oil change (WITH FREE WASH) I munched on my crackers, drank my drink, and played on the Internet in a warm, comfortable and quiet setting. I was texting my husband the entire time, saying I did not want to leave. I am heading their today for more extensive service and will most likely receive the same treatment. I recommend this place highly. The staff is highly profressional.

aikido

Nov 5, 2010

Best car buying experience we have had!! Douglas Wilson was great,& sales manager Jeff was the best. They both worked very hard to get us the car we wanted. Finance officer Steve was very helpful in makeing sure we got the right package for us. The intire experience was totaly without any pressure, great job!!

ssgennett

Nov 1, 2010

Our experience at Headquater Honda purchasing our new Odyssey was exactly they way I would like it to be when puchasing a vehicle. I was presented with a fair deal and given opportunity to think on it. While we did, we were taken on a tour of the facitlity. This delaership has taken the "GREEN" concept and ran with it. When we made the decision to buy the vehcle for not only what we thought was a fair price, it was what we were expecting after doing our research. As a matter of fact, the pice was below what edmunds and Kelly stated we should expect. The whole transaction went very smoothly and we were not there very long. Thank You Rechel Lark for a very pleasent experience and we look forward to buyiing our next vehicle at Headquater Honda. They also have $10 Oil Changes.

FLS2kguy

Oct 20, 2010

Kara stepped in to assist me while I had my car in for a front brake job despite the fact I was not her original customer and provided me with excellent service, made sure I got a fair price for the work done, all the while demonstrating a great attitude and through approach to getting my repair handled.

Satisfied30

Oct 15, 2010

I finished my research of Mini-vans and the Odyssey was the winner. I priced several dealerships around the Orlando area. They were pushy and did not listen to my needs. I drove to Headquarter Honda with no real expectations. I was very impressed with the facility, employees, and method of negotiation. After walking the lot with Rachel we found the van we wanted. We went inside to agree on a price. The 'first' price they came with was much lower than any of the previous dealerships. I was looking forward to some negotiation, but none was needed. I asked for the 'out the door' price and that's what I got. There were no additional charges when it was said and done. We had the van for only two days and something seemed wrong with the way it drove. When the vehicle idled it made unusual sounds and vibrated more than a new car should. I took the van back to Headquater Honda and they ran a diagnostics on it. They said something was wrong the 'timing of the pistons' and they would get it fixed. I met with a manager(I do not know his name). I requested a 'new' vehicle. Without hesitation he agreed and one was delivered later that day. I was given a courtesy van in the meantime. By the end of the day all my problems were solved. I have had the van for a month now and I love it. I owe my thanks to Rachel and the other employees/managers involved at Headquarter Honda. Thank you for a great buying experience. Also, they have a great play area for the young kids. It made car buying with a two and three year old possible.

Cindy Chenevert

Oct 14, 2010

The typical car salesman is pushy,obnoxious & arrogant and you dread shopping for a car. Well, Brad Dean is the total opposite of the typical car salesman. He was total customer service and aimed to please, providing valuable information regarding the product. My daughter was going to buy a CRV in Jacksonville & the salesman was so pushy, she walked out. She came to visit me & I took her to Headquarter Honda & the first person we ran into was Brad. She actually ended up buying from Brad a 2010 Honda CRV and she also got me a 2010 Honda Civic!!!! Jacksonville's Loss- all it takes is a caring, interested person & knowlegable about the product and Honda sales.

TTColern

Oct 8, 2010

Talk about an EASY buying experience. This was AWESOME. Rachel and I did everything over the internet; from the value on my trade to the sale price of my new car. I showed up at the dealership and all the paperwork was done. Rachel showed me my new car and went over everything on the car with me. I went from an Expedition to a Insight Hybrid so I really needed to be educated on how to drive a Hybrid to get the best mileage. Rachel did her homework and was able to answer all my questions. When Rachel and I were done I met with Steven in Finance. He was very professional and had everything ready so it was just a matter of signing the doc's. I normally hate shopping for a car because of the back and forth haggling trying to settle on a price. There was none of that. They gave me their bottom line on my new car and on my trade. I was very pleased with both. I had done my homework and knew what I was willing to pay for my new car and accept on my trade. They were very fair. I give this dealership my highest recommentation. I have never had a buying experience so easy. This is a new dealership and their show room is really nice. The lot is set up so you can really see the cars. They are not piled on top of each other. The staff was so friendly. If you are buying a Honda this is the place you want to buy it from. Happy shopping. TTColern, Ocala, FL Happy owner of 2010 Honda Insight Hybrid

DrivingMan

Sep 30, 2010

I give Headquarter Honda in Clermont, FL the highest ratings for customer service and quality of their services. I have 3 Hondas that I bring in on a regular basis for normal maintenance service. This service work is done correctly and in a reasonable period of time while I wait. All charges are explained to me and have never had any reason to question my invoice.The waiting area is clean, and there is even a "quiet" room where I can use the internet and get my work done while I wait.I would highly recommend HQ Honda in Clermont, FL to anyone needing service on their Honda vehicle.

orlando_buyer

Sep 28, 2010

Purchased a new car from this dealership a while ago and they waited until the night before my temp. tag was supposed to expire to notify me that I still owed them more money if I wanted to get my registration. They made me sign a piece of paper stating that they owed "Us nothing after the deal was over" They clearly LIED about this in regards that they were charging us additional monies for our registration, and were holding our registration *HOSTAGE* The Finance dept. manager "Tony Angle" took it upon himself to move the numbers around on the contract and allocated monies that were supposed to be for TTL (tax/tag/etc..) and apply it toward the cap cost reduction without our permission. He then turned the tables on us and started to argue the FACT that, that is how they got us to our payment. That was NOT the deal when we gave our deposit. Certain dollars were to go to 1st month payment, and the remainder was going to TTL. I contacted the dealership and spoke to upper management about this UNETHICAL WAY OF THEM DOING BUSINESS. No one at the dealership wanted to hear the issue, in fact, I received a call from their customer relations Lady, she too promised to look into it and call me back, it has been weeks since she called, and still no reply. I urge all of you to PLEASE read the other reviews out there on the WEB before doing business with this dealership. They claim to be the NEW dealer in town wanting to earn the public's business, I don't understand how you can earn the public's business with UNETHICAL, UNPROFESSIONAL, AND DIRTY TRICKS.

Walkm012

Sep 26, 2010

Rachel Lark was attentive and very friendly. She answered all our questions and was always pleasant! She never came off as pushy and we never felt rushed to make a decision. She is a true asset to the Honda family!!Overall a wonderful experience and we will definetly return to Headquarter Honda for future car purchases.

terrih

Sep 25, 2010

I am so impressed with your dealership and the personnel. They are a very friendly crew who have made my buying experience a delight.I feel I have made real new friends and will recommend all my friends and acquaintances who are interested in purchasing a vehicle to visit Headquarter Honda before any other dealership.

earlwgreen

Sep 18, 2010

First of all from the moment I got out of the car I was helped. Each step of the way was a joy to take. Even though it was late on a Saturday night, after 7:30pm, everyone went all out to answer my questions.Second, I didn't feel a great press to buy from them. I told them what I was after and why I was there. I really had not intended to buy so quickly but with my car beginning to give me problems weekly and another one had begun that day, I decided to stop in and see what the cost of a new Honda Fit would be. After discussing my financials with them they went to work to see what options I had. I was really surprised when I drove away with a new car!It's been such a great experience. I would recommend them to everyone.

coryhutchinson

Sep 13, 2010

I enjoyed my buying experience at Headquarter Honda. The staff was very friendly and knowledgable. They were also willing to work with me on a reasonable price for my car. They took time to explain everything as we were going through it and made sure I understood everything that was happening. They were open and honest and I would go back to buy my next car.

MelanieJ

Sep 5, 2010

My husband and I recently purchased a vehicle at a different Orlando dealership which ended up being a very bad experience. As a result, we were overly cautious and skeptical. Even though Chris was unaware of our recent experience, he was extremely patient and helpful during the purchase process. He essentially spent his entire afternoon with us, allowing us to take the time we needed to make the decision. Once we decided to purchase, there were a couple of hiccups that Chris ultimately got the General Manager Ryan involved in for a resolution. Ryan took the time with us to explain things and ultimately resolved our concerns. It was extremely rare to meet the General Manager of a dealership, especially when purchasing a used vehicle. Ryan made us feel like a valued customer and spent more time with us than most would have considered necessary. We felt we had made the right decision to make a purchase with Headquarters. It was apparent that the people in the organization were genuine from the salesperson all the way to the General Manager. We ended up working with two finance professionals, Steven Kerns the day of purchase and Marc Anglin the day after. Both men were consummate professionals and made us feel comfortable in the confidentiality of our information. I would highly recommend this dealership to others.