Used Cars for Sale at Heiser Toyota, Inc. in Milwaukee, WI

JenS

Sep 13, 2016

I was in a motor vehicle accident and had to find a replacement vehicle quickly. Chris H. was the best! He listened to what I was looking for an found exactly what I wanted and needed, and was able to make it within my price range!Best customer service ever from any dealership I have dealt with!!!

New car buyer

Sep 11, 2016

Beware before you visit this dealership, Some of the sales people and immediate supervisor seems to be stuck with the job. They have very poor communication , lack the enthusiasm and have poor knowledge of the vehicle and are pushy and arrogant at the top of everything.

jlynnw

Sep 10, 2016

My family and I were looking for a minivan and my mom had recently bought a minivan from Heiser Toyota. She suggested that we should work with her sales rep James. I was so happy that she suggested it, he not only found us a minivan he found us a great Sienna in our price range. I thought that it would be months before we had any luck finding a Sienna I our price range. We were so lucky to be working with James because he worked hard to find it for us. It only was a couple weeks and it is a beauty. Also, the dealership is very clean, everyone is polite and welcoming. They have free snacks and beverages, which I have never seen at any of the other dealerships.

fancypants

Sep 7, 2016

Jorgo did a great job. I was purchasing a used vehicle without the benefit of seeing it. He created a 10 minute video where he walked through the entire vehicle inside and out not only explaining it's functionality but also showing its imperfections. He was very honest throughout the entire process and was respectful of my time. He was great to work with.On the dealer side, everything went great with the negotiations and delivery of the vehicle. The only thing that surprised me was that the gas tank was half full. I've never purchased a vehicle from a dealer and not received a full tank of gas.

Pedro Molina

Sep 6, 2016

This was an easy going no hassel experience purchasing my Rav4 2016 vehicle. Adecuate trade in value. Very friendly salesman and managers. At the end of the transaction we experienced a misunderstanding and they immediately to ownership and remediated the situation. I feel very comfortable recommending the dealership and the sales person to any of my friends or coworkers. I myself would choose this dealership when it comes time to replace my vehilce again. They demonstrated that they can be trustworthy and relied upon.

Charles

Sep 1, 2016

My salesman was Shahat. He was very straightforward and professional. I give him the highest recommendation. I bought a new Camry from him and would work with him again

Laurel

Sep 1, 2016

My husband and I were extremely happy and satisfied with our car shopping experience. Shahat was very friendly and made our purchase much less stressful.

Grace Howard

Aug 30, 2016

Thanks very much to David and the team at Heiser. We were just wandering around the lot and David was the first person to come out and greet us. He was very knowledgeable about what was available. The night we cane to close the deal David stayed past his shift end to make sure everything came out just right. Thanks also to Lis for working late and squeezing us in. We couldn't have come back for a week so we really appreciated the team getting it done that night. Great people at Heiser.

Jennifer2984

Aug 30, 2016

We chose Heiser because they happend to be the only dealership around that had the exact Toyota Highlander we were looking for. We had received an amazing offer from another local dealership for the same vehicle. However, that Highlander was not due to arrive until late September. Heiser honoured that deal and then some. Our sales person Jorgo was very knowledgeable and attentive to our needs. Throughout the process we never felt pressured by him. The sales manager Rex was also very polite, professional, and did everything he could tomeet all our request. Overall, our experience at Heiser was great and we would highly recommend this dealership.

Krishna

Aug 29, 2016

The dealership service is a total ripoff. 3rd rated service. They promised to get navigation installed in the car and rear view camera. The final product was a disaster. Took them 2 wks to install partially. The navigation did not show the current location, nor did it work fully. The review view camera equipment fell off in a week. Taking it in for service again resulted in them having the card for week again without any update on progress. Paying through the nose for the new card and the upgrades with 3rd rate service and execution. TOYOTO, you suck because of HEISER.

Brandon824

Aug 27, 2016

It was good 100% Shahat Mohamed Good Sales Men!! I think everyone should come get them an brand new car 2016 camry brand new. I love it

Kevin

Aug 26, 2016

This is my second car I buy from Heiser shahat was really nice and spent a lot of time with me until I got what I wanted

Saba

Aug 26, 2016

This is the 6th car we buy from shahat at Heiser me and my family feels very comfortable to work with him we will come back for sure if we need another car

Sierra

Aug 25, 2016

I was looking for a car we went to couple dealers before we go to Heiser. When I got there I met shahat he showed me my Venza he was trying to help me to get what I want. No pressure and he knows his product well.

ZHOUSTON

Aug 24, 2016

WOW! I can begin to express the experience I'd encounter. First, I was hesitate to even dare to bring myself to them, already knowing I was ghost in the credit world. But after I made the initial step they made everything calming, relaxing and most of all easy. Jorgo! Thanks for keeping me inform on the process. Mr. Martinez! Thank you for letting me know I wasn't forgotten & reassuring me, you will get me in a car. Last but not least the at the end of it all David! You made it fun, and promising to own a Scion! David showed me so much about the car and was just so informative. Thank all you guys soo much for giving me my independence, and confidence back. I love you guys! I look forward to getting my next car!

Pakou

Aug 22, 2016

I went to the dealership, not knowing what kind of car I wanted, but with great help, and long thought, I settled with my 2014 Toyota S. I was in love instantly, while test driving. Our sales representative, David, Vang, was very patient, kind and helpful. He gave me a lot of options and information about the cars I was interested in. Thanks Heiser for the great customer service!

Rachel5

Aug 22, 2016

I had a good experience. David Vang came out and greeted me before anyone else. He was patient and calm and made me feel comfortable throughout the whole process. Nice guy.

Sandy

Aug 16, 2016

I had a great experience buying my third Toyota Corolla in 26 years - my cars have all lasted 13 years (and more before I got a new one) and just gave my last Corolla to my Son. Craig Strzyzewski listened to my concerns, my needs and my budget and got me a great deal on a 2016 Corolla. He was no pressure and within hours I was off driving my new car. Craig was relatable, personable and really cared about my needs. I know I will be back when I need another car - My Corolla's have never caused me any problems and have outlasted my last car payment by many years. Thanks Craig for helping me get my new car - I absolutely love it.Sandy

scottjl

Aug 16, 2016

Working with James was pretty good, he's friendly, happy, and didn't pressure me in the slightest. His no nonsense and no xxxxxxxx attitude was greatly appreciated. My purchase experience fell apart when dealing with finance who had me waiting and waiting and waiting. I was the last one out of the dealership that night (even after many employees had left) because the finance guy who I had an appointment with bumped me for a pretty young woman. My advice, close your deal early in the day!

Ayla

Aug 15, 2016

I love my XB thank you shahat and Heiser. I will be back if I'm looking for another car. I liked the facilities.. I

Milwaukee

Aug 12, 2016

Jason Lerner made my buying experience at Heiser a great one. He was very knowledgable, professional, and provided excellent service! I will definitely refer my friends and family to Jason personally for a new/used vehicles in the future.

Punch

Aug 12, 2016

Criag was very professional, patient , knowledge and helpful giving us a good experience and wanting to work only with him for our future needs. I would recommend Criag to my friends.

Tony in Germantown

Aug 9, 2016

Al Hussein was totally professional and seemed to be on my side getting me a great deal.

Edie Winski

Aug 8, 2016

After 18 years as a satisfied Corolla owner, it was time to say goodbye to the old and hello to the new! David, my sales rep was excellent at easing me into this process, and here's to another 18 years as a happy Toyota customer! All around a great car buying experience!

Michael

Aug 6, 2016

I was on my way to purchase a used Camry from another dealer. On my way to the other dealer to finish up the deal on the used Camry shahat called me from heiser. He said he can do a great deal on a brand new Camry 2016 he made me think about it. We went to Heiser and got the deal done. It was very nice dealing with shahat and Heiser not pushy place at all. I will be back one day if I need another Toyota

Rob

Aug 5, 2016

I had a Prius my lease was ending on 1 for August I called Shahat to ask him what is the process to return my lease. i wasn't planing to purchase anything but Shahat gave me a GREAT deal on a 2016 Corolla. I couldn't turn it down. This is my second car i get through Heiser and Shahat. Great place.

Velvet R. Moore

Aug 4, 2016

I scheduled an appointment to have my brake pads replaced on July 18, 2018. I inquired about the cost and was quoted by the young lady at Heiser that, " It should not exceed 350.00." I arrived on time on July 20th at 7:15am as scheduled. I also asked for an oil change(24.00) and tire rotation (0.00)I received a call stating my vehicle was ready for pick up, I arrived at the payment window and was the cashier said, "641.63"! I said excuse me, there must be a mistake. I was shown my service sheet and almost PASSED out! I asked for an email so that I could file a complaint. I was given the name of Joe Viccari. My breathing now labored, I paid the bill and went to speak with Jim Lancello. He apologized and noted my complaint. A few days later, I received a call from Heiser asking about my recent experience. I told him what transpired and that I would not return and that I would find another dealer to handle my vehicle from now on. I received a call from Joe Viccari and he assured me he would follow and get back with me. To date, I have NOT heard back for Joe Vicarri.

DJ

Aug 4, 2016

Just recently purchased my 3rd toyota from Andrew Mamayek for our business. All three buying experiences have been great! Thank you Andy for your attention to detail and going above and beyond for your customers! Keep up the great work!

Naseem

Jul 30, 2016

This is my fourth time to buy a car from Shahat I feel so comfurtable working with him. He makes everything easy and always gives me the best price straight up. So we can skip the negotiations part. I will be in the market next month for a used car. I will go get from Shahat at heiser

pT20162007

Jul 28, 2016

I spoke with Craig. I explained my budget; he helped me find the right car for the right price. I felt at ease and a fair price on the car.

Leslie Knutson

Jul 27, 2016

Craig Stryzewski provided the BEST buying experience for us in all our years of purchasing vehicles! This was our first TOYOTA purchase and our second HEISER purchase, but by far Craig stood out! He was extremely knowledgeable about the vehicle we were purchasing and very fair about our trade vehicle. He presented himself in a very professional manner and represented Heiser Toyota with great pride. General Manager Pat Pomeranz personally introduced himself to us and thanked us for our business, which does not always happen at dealerships. Also, Business Manager, Nick Martinez, was great to work with during the financial transaction. He was very interactive with us and made the "boring" part of buying a car a fun experience! We will most definitely return to Heiser Toyota for our next vehicle purchase! Thank you to all!

Gino

Jul 27, 2016

I love the car purchase at Heiser. This is the third time buying a car from Shahat and Heiser. I will be back for sure if I'm in the market for something else.

Leslie Knutson

Jul 27, 2016

Craig Stryzewski provided the BEST buying experience for us in all our years of purchasing vehicles! This was our first TOYOTA purchase and our second HEISER purchase, but by far Craig stood out! He was extremely knowledgeable about the vehicle we were purchasing and very fair about our trade vehicle. He presented himself in a very professional manner and represented Heiser Toyota with great pride. General Manager Pat Pomeranz personally introduced himself to us and thanked us for our business, which does not always happen at dealerships. Also, Business Manager, Nick Martinez, was great to work with during the financial transaction. He was very interactive with us and made the "boring" part of buying a car a fun experience! We will most definitely return to Heiser Toyota for our next vehicle purchase! Thank you to all!

morr6822

Jul 26, 2016

You no doubt have some great employees....friendly, caring and with good personalities. It all starts with the greeter when I pull in the service bay and ends when I pay the cashier. Mark the service writer is especially great to work with. I feel he is being on the level and concerned with making sure the work is done right, done timely and doing his best to make sure I am being charged a fair price.

Sawyer

Jul 24, 2016

I have purchased my first car from Heiser and I had good experience. This time with my seconds purchase from shahat my sales person was even smoother.

Mommy wants no dirt

Jul 11, 2016

I would recommend this particular dealership as we are happy with our lease, customer service & all of the oil changes & we worked with James Hicks (I'm not certain who sold my husband the floor mats) who was great but I'm super frustrated at the moment!! We leased a Toyota Sienna and for Christmas, the only thing I really wanted was floor mats since I'm always hauling kids & WI weather so my wonderful hubby went to the dealership & spent $180ish on official "Toyota sienna mini van mats" that do not work in our mini van. I took them with me to 2 oil changes, hoping someone would be able to help me install them properly and both times, the guys laid them on the floor & said that's how they are suppose to go. Every time you need to move a seat or the kids climb into the back, you need to remove these stupid, heavy duty mats (for me, I'm moving these mats like 10 times a day & some times they have to sit with me on the front seat if the bucket seats need to be closer to the front to give more leg room to the kids in the third row). Tonight, my friends stopped by and have the SAME minivan with PERFECT FITTING MATS that do not need to be taken out when you move the seat AND they were thrown in for FREE at a dealership in Green Bay!!!!! These stupid mats have been a source of frustration for me (and my hubby but he's less reluctant to admit this) on a daily basis for 2.5 years yet we needed them so the floor wouldn't get so dirty & I wasn't about to spend more money on floor mats for a vehicle we didn't even own. Prior to seeing our friend's van, we decided when our lease is up, we are purchasing a Honda because we've researched the floor mats & found a place that will install the best for pretty reasonable since we are buying now!! My advice... Do not live with unruly floor mats for years & years!!! There's a perfect fit somewhere!!!!!!

Scott

Jul 11, 2016

I was shopping around to buy 2016 Camry. I visited 2 other dealers before I met Shahat and Jamie on Monday afternoon. They gave me an offer on 2016 Camry which I could not turn down. He delivered what he promised. There was no surprises such as price change, option changes etc etc. He delivered what I was told. Shahat was a honest and sincere sales consultant I ever met.

Krishna

Jul 9, 2016

Post salesThough it looked like a great sales experience, the following execution on sales promises were in adequate and 3rd rated at best. I will not want my work enemies to have this kind of experience. Terrible and no one is even apologetic. The navigation system does not work, the rear view equipment fell down. TOYOTA, shame on you because of HEISER!Old Input during salesExceptional mess free sales process with Shahat. No gimmicks, no pressure. Felt very comfortable with my decision and the blue Shahat was able to negotiate for me.

Ana15

Jul 6, 2016

It had been a while since I had purchased a car, but with Amy's assistance and expertise, she made it pleasant and seamless without any complications. She did not put any pressure on me, like other dealers I had already visited, including other Toyota dealerships. I felt she really paid attention so what I needed and helped find my fit. Everyone else involved was also very helpful.

L. Moore

Jun 29, 2016

I recently purchased a Toyota Corolla from Heiser, and I was very pleased with the experience. My salesperson, Shahat Mohamed, was extremely professional and personable. He took me on two test drives, showed me the many features of the Corolla, and answered all my questions without pushing me to make a decision. Shahat also did not patronize me. It was a refreshing change from the other dealerships I visited. Shahat and Finance Manager Nicholas Martinez-Mercado represented their dealership well. I highly recommend Heiser Toyota

Lisa

Jun 28, 2016

Shahat was very helpful. He explained everything on my Corolla. I'm happy

Tom

Jun 28, 2016

I did not have any intention of purchasing a car the day I went to the dealership. I wanted to see what options I had firstly the 4Runner. After speaking with Shahat, they gave me a deal that I was happy with. Shahat was attentive and kept me in the loop and was straight forward with me. I am and honest person and expect the same in return, He gave me several options and went over everything when it came time to sign the paperwork. He took the time to answer all my questions and explain in detail on areas that I was not clear with. I am a happy customer!

Gloria M.

Jun 27, 2016

I recently purchased a 2016 from James Hicks. This was one of the best car buying experiences I have ever had. James listened to what I wanted, took the time to evaluate my needs and suggested the perfect vehicle for me. He even took the time to check in with me a couple of weeks after the purchase to make sure everything was going well.

R Totsky

Jun 24, 2016

We bought a 2016 Toyota Highlander at Heiser. Jorgo was very knowledgeable about the vehicle and it's features. He listened to what we wanted and used that information to recommend a specific trim. He didn't try to over-sell us something we didn't need. We were also considering a minivan and was very patient while we test drove a Sienna and weighed our options. He was helpful without being pushy.We also worked with Bill Lawrence when finalizing the transaction, and he was very personable and accommodating.

ThoungOo, SushiLover

Jun 23, 2016

Chris Hintze was a very good sales person that really knew what he was doing and provided us with all the things we were looking for.

David Hernandez

Jun 22, 2016

The whole process was easy and painless. Shamat Mohamed was very helpful.

William D.

Jun 21, 2016

Our experience with this dealership and our salesman, Jason Larner was positive to say the least. They were very professional and answered any and all questions related to the purchasing and operation of the vehicle. I would recommend them to anyone considering the purchase of a Toyota vehicle.

Bob

Jun 21, 2016

I was in the market for a used Venza. When I got to the dealership it was a pleasant to work with Shahat. He worked hard to get the right price. Thank you for the hard work.

MOJO Mo

Jun 8, 2016

Staff at Heiser is Very efficient, friendly and knowledgable.

Toyo

Jun 8, 2016

I recently bought used Toyota truck, if it wasn't for the fact that I fell in love with the truck and that it was a good deal, I would've walked away due to the terrible customer service. I set up a test drive and when I got there the person wasn't available so I got a sales person that had no idea about the truck. What should've been a fast process to purchase took 3hrs of sitting and waiting and questioning me when I had all the info from my credit union. Then they said they would fax the purchase agreement that night but didn't until midday the next day because no one knew to fax it and the person who said he would wasn't in. There's seems to be an overall disorganization and lack of listening and respect towards customers.

Aida

Jun 3, 2016

This is my first experience leasing a car and the whole process went smooth and easy thanks to the whole team and especially Jorgo Ndina.He explained to me all the options buying vs. leasing and all the + and - based on my case till I reach my final decision.Paper work went also painless and I needed to leave the car with them few days I was travelling and they were so nice to accommodate and facilitate the pick up of the car at the delivery date.I visited other places before I go to Toyota and for some it was really awful and dealers were pushy, Jorgo made me feel like I am talking to a friend who is advising me.Good job, nice service ...Very happy with the overall experience.

jujugirl

Jun 1, 2016

Mary was so energetic and very pleasant. She made this, otherwise pressured situation, very comfortable. After financing, Mary informed me of every nook and cranny of my new Toyota Venza. I would reccomend her to any family or friends that are looking to purchase a vehicle. Thank you, Mary, for a very pleasant and stress free purchase of my sport utility vehicle. Sincerely, Mr. and Mrs. Kevin and Julie Little

S. Berg

Jun 1, 2016

Great service, Amy Bobber was very helpful along with everyone I dealt with. This is the 4th Corolla I have bought through Heiser. My purchase of a car is every 10 years or so, that being said, I have beenvery pleased with this dealership.

Kfournier

May 26, 2016

It only took me 4-5 times visiting my sales consultant Craig Strzyzewski to finally make my decision :) The 2016 Sienna was the perfect fit for my 2 kids and I. Craig was beyond knowledgeable within his field. He was very patient with me since I had no clue what I wanted. He knew the features of all the vehicles we looked at and that helped me a great deal. Craig, by far has been the best sales consultant I have worked with. I would recommend Heiser Toyota due to everyone that was involved with my purchase. Everyone was friendly and wanted what was best for my family. My kids and I are very pleased with our new Sienna.

Julie Little

May 25, 2016

Mary Higgins at Heiser Toyota sold me our car. I was very comfortable with her and the entire experience. She was very educated and offered all information on my Toyota Venza. I would recommend Mary to anyone I know looking for a great car and an awesome sales person. Sincerely, Julie Little

TGL

May 25, 2016

I visited at least 4 other dealerships looking at SUV's. I was searching on-line and found that Heiser Toyota had several Highlander's like I was looking for. I got an immediate e-mail response from them and set up an appointment. When I went to Heiser Toyota I met Craig Strzyzewski. Craig really knew the Highlander and guided me through the process. When I picked up our new Highlander last Saturday, Craig made sure I knew all about the functionality of the dash features and all the other neat stuff. He was a pleasure to work with. I really liked the Hesier Toyota dealership experience and would recommend it. We will be back in a year or two for a Rav 4 for my wife!

Brian

May 18, 2016

Shahat was a great salesman who was not pushy, was very knowledgeable, and made what could have been a difficult process very smooth. I got the car I wanted at (mostly!) the price I wanted. I would definitely recommend Heiser and Shahat.

Dianne Goryl

May 18, 2016

My salesman was Shahat Mohamed. Wonderful service!

Richmond

May 18, 2016

We are repeat buyers and always feel comfortable coming back to welcoming friendly service, with a smile. Shahat will continue to work with you until you are satisfied.

Rich metzger

May 14, 2016

Over all very informative very friendly. Shahat was helpful. I would recommend Heiser for the next time I'm in the market to purchase a car

Dave

May 10, 2016

Both Heiser as a dealership and David Vang as Sales Person were easy to work with and got me the Toyota I wanted at a reasonable price. Everyone I worked with at Heiser, David, Rex, Jerald, we're professional and friendly. I have bought new vehicles in the past but this was by far the best new car buying experience I've ever had. Thank you Heiser.

Matt

May 10, 2016

My experience here in this place was really good. Shahat was awesome. Everything was fast and easy. My Son got the car that he liked. Overall experience was great

Chris

May 6, 2016

Quick and easy transition, Hassle free car buying experience. Shahat the salesmen was very professional and so was Jerald the financial manager. Thank you so much

Happy Customer

May 6, 2016

Craig and the rest of the staff were great to work with. Don't typically enjoy car buying experiences, but this one was very nice.

laudy

May 6, 2016

Craig was a pleasure to work with! No pressure from him and he delivered all my requests in a timely fashion. His explanation with the car and the Entune radio was not rushed. Also, Brian was excellent in answering a few questions when Craig was on his day off. Also, there was no badgering from Gerald on the available options that we declined. Just made the experience way better than what I originally thought it could have been once I started to get serious about buying a new car. Craig delivered!

lovemydog

May 6, 2016

Bought a RAV4 recently. Shahat was our sales guy and he was friendly and knowledgable without being pushy. He really took us through the car to show us how things worked and different features that were new to us. Overall a good experience.

Heiserfan

May 5, 2016

We've purchased a number of vehicles at Heiser. Pat Pomeranz and his staff have made the process very straight forward, pleasant and of course, always a great deal. The service department is also top notch.

Dan Navin

Apr 30, 2016

Shahat was easy to work with. Everything we discussed on the phone and over email was the same when I came into the dealership. He was easy to work with and was a pleasure.

Nana

Apr 28, 2016

Had a service call and found my experience fantastic. My service agent Mr. Chou Lee was extraordinary. Very attentive and accommodating. He went out of his way,initial quote and worked out things to Accommodate me. He was great and will always go back.

Stacy

Apr 28, 2016

James has been my Toyota sales person for over 2 years and I would never trust anyone else with my lease. He goes above and beyond for his customers and truly shows how much he cares about putting you in the right car that fits your needs. I would highly recommend him to any and everyone!

bootyboo

Apr 28, 2016

love the location of this dealership, the cleanliness, and especially the award worthy staff, namely mr. james hicks this was my second vehicle leased my me through mr hicks. his knowledge and expertise of toyota vehicles is outstanding. he is definitely an asset to your operation. i look forward to dealing with him again in the future.

Ken M.

Apr 27, 2016

The team at Heiser Toyota made our purchase of a "pre-owned" SUV a thoroughly positive experience. Price negotiations were painless; we were treated with respect throughout and ended up with what we feel is a good value. Kudos especially to sales rep Craig Strzyzewski, who went above and beyond to resolve a minor glitch with our "new" vehicle. Heiser delivered excellent customer service throughout the transaction. This is a great team we'll definitely recommend to our circle of friends.

Lynette

Apr 26, 2016

Excellent reception and sales. Shahat Mohamed was very attentive to my needs and made sure I understood my new car. Would definitely recommend Heiser Toyota and Shahat to anyone. Thank you. The smiling faces at Heiser says it all!

Tbone4040

Apr 23, 2016

Sales department was very friendly and answered all of are questions. Showed all the options of cars so we can make the best desist on for what we needed in a cars. They worked for you to get the best deal.

Darryyl

Apr 21, 2016

Excellent service and attention to customer wants in a vehicle. Highly recommend the dealership and our salesperson.

Steve

Apr 16, 2016

The service I received from Shahat was great. And I'm very happy with my purchase of my 2016 Toyota 4Runner. I came to buy a used 2015 but I didn't like it because it had some scratches and I ended up buying a brand-new one for a great price thank you for all your help.

Tj, New car buyer

Apr 16, 2016

Shahat Mohamed provided Great Customer service and is very knowledgeable.

Stacy

Apr 15, 2016

Good service, nice/personable staff, would buy from here every time!

Goodwill

Apr 15, 2016

Back in February I was looking for my next vehicle. Originally torn between the Equinox and the RAV4 in the end the Toyota won. It was the knowledgeable, no pressure, easy going demeanor of James Hicks III that made Heiser Toyota the right place for me to purchase my car. THANK YOU JAMES, YOU ROCK!!!!This dealership values repeat business and is now the second car purchased by someone in my family...also sold by James.

Marin Family

Apr 13, 2016

We are happy with our purchase of a Toyota Siena Van. Our salesman, Shahat Mohamed was friendly and perseverance, we are happy with his service and hard work. The final step with the transaction was fast and clear. The finance manager Brett Boman, was friendly and knowledgeable as well. Thanks for time and service,

Terri U

Apr 13, 2016

MR Chue Lee is a very great asset for your dealership. Very good at his job and looks out for his customers. I think he does and outstanding job for you. He cares.

sid

Apr 13, 2016

Roger DroukasDroukas was my salesperson. He was great to deal with, and I got a fair deal pretty quickly. He explained the advanced technology on my Highlander. He got me 2 seat belt extenders at no cost.I love My Highlander and had a good buying experience. Sid T

Sandy

Apr 12, 2016

I just purchased my second car from Heiser Toyota. They need to clone their dealership so that others can experience the AMAZING service I receive each and every time I go there. I always connect with Roger (salesman) who is by far the sweetest, most honest gentleman I have ever dealt with. No lies, no games. Just the very best of service. Thank you to everyone who works at Heiser Toyota Scion (Metro Mall).

Judy Toyota Corolla 2014

Apr 12, 2016

I had to find a car fast and David Vang found it for me. He is very friendly and professional. He knew I had a budget and helped me stay within it. David followed up a phone call after my purchase to make sure I was happy. Brett Boman set up the financing for me. He gave me an unbelievable interest rate. He is personable and very knowledgeable. He offered to help me sift through my prior service contract to see if I would be eligible for a refund. Wow that is going above and beyond the call of duty. Helping out a customer after you have sealed the deal! Overall I had a great experience and would highly recommend Heiser Toyota Thank you, Judy w

May

Apr 10, 2016

From the moment I walked in the door I was taken care of by my sales representative.S Mohamed. He helped me to choose the right model and options with no pressure and a calm, patient temperament

anderson

Apr 10, 2016

We bought our car through Shahat. The driver's floor mat was missing but Shahat said they'd get us one if we bought the car. After paperwork was finalized, he refused. Spent hours later that week shopping for a floor mat as the floor was very damaged from salt and really needed one. Had to buy a set of 4; more time and expense. Later realized the driver's side underbody molding was missing too. More time on the internet shopping and more expense. It also took a day to install that piece so we wouldn't have to hire a mechanic. Had he been honest about the molding missing and honored his agreement on the floor mat, we would have been very happy...but that wasn't the case. Will not go here again. We will go back to Suburu City where we had a great experience before.

Julia

Apr 10, 2016

David Vang recently helped us with the purchase of a used 2013 Mitsubishi Outlander Sport at Heiser, and we couldnt be happier with the experience! David allowed us to tell him exactly what we were looking for in a used vehicle and didnt try to push us into purchasing something else. We liked that David was friendly and honest in his service so honest that he did admit to not being the expert in the car we were looking at but knowledgeable and could still speak to many of the features in detail. He further helped us get a competitive value for our trade in, so we were comfortable with the total we ended up financing. Would definitely recommend David and work with him again.

Jaclyn

Apr 9, 2016

I have been going to Heiser Toyota for years now and am on my 5th Toyota lease. The customer service, knowledge of staff and overall friendliness from James, Rex and Brett were amazing! They made the process so easy and quick with minimal time spent at the dealership. They were very upfront and honest and will always get my business for years to come. I look forward to coming back in 3 years for another new Toyota!

Kathy trumbetas

Apr 6, 2016

Roger D. At the Heise Toyota dealer on good hope road was amazing to deal with. I had gotten into a car accident and he helped me find my new car and worked with me with all my financial hubbub that usually occurs with accidents and insurance companies. If my husband needs a new car in the future, we are gonna use roger again!!!!!

Sandi

Apr 6, 2016

The salesman Sahat was very helpful and so nice. The dealership was clean and everyone was friendly

Bob

Apr 4, 2016

Started with phone call looking for my new Corolla sales consultant sounded like he knew about his product Got in got done with no hassles very congenital.

Doug

Apr 4, 2016

I recently bought a 2016 Prius from Heiser and their salesman Roger Droukas. Everything about this transaction was first rate. I rely on Consumers Digest in pricing a vehicle . Under this arrangement, for a small fee CD gives you an estimate of a good price and refers you to a dealership that will meet that price. Heiser was only one of two dealerships in the area that would match the CD price. Just as important for me was the fact that Heiser got me the car I wanted in only four weeks. For personal reasons I needed a car fast and I needed to order one.. I was a little skeptical when Roger said it would take only four weeks. since another Toyota dealership said it would take 8 to 12 weeks. Yet, Roger came through right on time I couldn't be more pleased with Heiser and my new Prius..

LeaAllan

Apr 2, 2016

I recently purchased a Rav4 at Heiser. This was my first time at this dealership and all of the people I met were very friendly and helpful. Good mix of inventory as well. I have bought many cars in the past but my experience with James Hicks was truly first rate. He stayed late to accommodate my needs and worked very hard to close the transaction. I would highly recommend him if you stop in.

Boo

Apr 2, 2016

I recently purchase a new 2016 Sienna from Roger. After doing some leg work up in the Fox Valley area where I reside, Heiser "out the door price" was by far the most lucrative. Knowing exactly what I wanted, I worked with Roger on the phone and ordered my new van. It showed up within three weeks.Dealer pick-up went extremely smooth, and Roger knew the "in's and out's of the vehicle I was buying which was very important to me. Other than parting with the money, my buying experience would lend me to come back to Heiser Toyota for future vehicle purchased. This is the first foreign branded vehicle I have purchased and hope Toyota lives up to expectations. So far so good.

LeaAllan

Mar 31, 2016

I bought a new Rav4 with the assistance of James Hicks. This was my first experience with the Heiser dealership and it was the best car buying experience I can remember. James worked very hard to close the transaction and bent over backwards to accommodate my needs. I wouldn't hesitate to recommend him. The support staff were also first rate.

Neal & Mary

Mar 31, 2016

We are so pleased with our new Toyota lease. This is our third lease and we love working with Roger. He is friendly and professional. He makes everything clear and easy. He is very efficient, valuing our time. We are really enjoying our new lease. Thanks Heiser! We'll be back!

Ucastillo

Mar 28, 2016

Straight forward dealing with Dealer, Mr. Ronald Ripple. There were some mistakes made on the contract so I should go back to the dealer to fix them. The transaction was nice but it took longer than I was expecting but the I think that delays are expected during a car buying experience.

Mai V.

Mar 18, 2016

9 years ago I bought a car from Heiser and had a horrible experience. The sales person told me that the car was in a very minor accident and there was no damage to the body. A few years later when I was ready to trade in the car in, the dealership that I was trying to sell the car to told me that there was major damage to the frame which made my car worth even less than if there were no damage to it. I could not believe how Heiser who was such a large dealership could lie to me. I told myself I would never return there. A few years later when we were ready to buy another car we decided to go to Wilde Toyota instead. The service was great. The deal was quick and smooth. The salesman was very knowledgeable and helpful. We were in and out in less than two hours. Recently, we went back to Heiser because someone we knew highly recommended it and told us that their customer service changed due to management. We also looked at the reviews which were very good. We decided to give them a try again. We had the misfortune of working with Andrew (Andy) Mamayek. He sold us a Certified 2013 Toyota Venza. It was a bad start to begin with. We should have left but I was too in love with the car. It took almost three hours just to get us into the finance department to sign the paper work, we were there for almost 6 hours total. Then when we took the car home, within two hours the car died. We called Andy who said we can call him any time with any questions. He promised us that first thing Monday morning someone will come and pick up the car to get it fixaed. On Monday morning, I heard nothing back from Andy or Heiser. I called Andy who did not pick up his phone but texted me that he had no reception on his phone to take my call but will get a hold of someone at Heiser. I waited and waited and still no call from anyone. I decided to call a manager at Heiser and spoke with Pat who knew nothing about my issue. He then had the service manager Joe who then told me that they would send out someone to tow my car. It took a few hours for someone to come by, which I felt should have came sooner because I had to work and the my only transportation was dead. The tow truck company damaged my garage trying to get the car out. Now thats another issue I have to deal with as well. In the end, I finally got the car fixed. I wish they could have understood the frustration and inconvenience I had to go through. They did nothing to compensate me for the time I had to lose from work trying to deal with this issue. My husband had to miss work for a few hours just so the tow truck can come pick up the car because it was parked in the garage and they wouldnt have any access to the car if he went to work also. I shouldnt have to spend the extra money for a Certified car and have it die on me after 2 hours after purchasing the vehicle. When I am ready to buy another car in a few years, I am going to avoid this place like a plague. I will be definitely going back to Wilde Toyota instead of Heiser. I was really hoping to have a better experience this time around but I guessed wrong about them once again.

jan wilkening

Mar 17, 2016

I was shopping on line for a used vehicle. Buying my car was so easy. I picked out the car, made an appointment and went to the dealership, and In about 1 hour I was driving my car home! Very satisfied with the service I received. I would definitely recommend this dealership if you are buying a car.

Amy S.

Mar 15, 2016

Our salesman, Chris Hintze, was like no other salesman we have ever encountered. An absolute pleasure to work with, at every level of the process. Helped us find a car that met our needs, answered all of our questions along the way, and kept us informed as thing progressed during the purchasing process. Everyone we encountered was exceptionally pleasant to work with at Heiser. We love our Rav4!

Feebs

Mar 10, 2016

Working with Al made the process of choosing my new vehicle an easy process. He's very friendly and professional and wants to be sure you are happy with your decision. Heiser is a great dealership; everyone is helpful and concerned that you have a good experience. I Love Heiser!

not satisfied

Feb 21, 2016

I came to Heiser with hopes of buying a Prius as advertised online. When I got in the car for a test drive,the first thing I noticed was it didn't have the cruise control as was listed in the write up of the car. Altough they did say they would put it in at no cost, I could not come to an agreement on the price, so left. And I also noticed a few other things on the online ad that were not correct for that car A waste of my time to come 50 miles for a deal that was not real.

Drained

Feb 12, 2016

Made an appointment for an oil change and tire rotation.After paying I started vehicle and the oil light was on.Shutoff engine and went back in office.Tech came out and checkedoil and there was NONE.He had to go and bring some out from the service area.I called the service mgr. and he did refund the cost of the service work,nothing more.I just hopeno damage was done to the engine.I also checked the lug nuts when I got home in case they were loose.Not a very professional job.

Kathy O trailrider

Feb 11, 2016

Dealing with Chris Hintze was smooth. I was not pressured - knew what I was looking for and Chris was able to find just that. Have been happy with my Tacoma. Looking forward to many years with my new truck

William Kuhtz

Feb 11, 2016

Shahat Mohamed was very courteous and helped me, via his manager, to acquire the best price on a 3 year lease of a 2016 Toyota Rav4. I was impressed with his honesty and availability to settle on a new 3 year lease car for me.

LUISF

Feb 7, 2016

Not as honest as they want you to believe they are, If you are to buy a "certified" car as i did better have the vehicle check by a professional to make sure it conforms to Toyota guide lines otherwise you could be out for a surprise as it happen to me. I bought my car in the winter of last year then in the first hot day of may some material pop up on the right front fender cover, Upon close inspection of the anomaly i notice that a repair was done to the car where not even the same type of paint was used, when i went back to the dealer i talk to James the person who sold me the car he came out to see the camry he suggested that somebody must to hit me, when i mention the presence of different paint he call some other person who then call another one who then call Pomeranz after some discussion he agreed to have the car repaired at their body shop when i ask him if they were going to replace the part he said no way i'm gonna spend a thousand DLS on a part "you should have check the car before you bought it" he told me. So the repair was done horribly by the way, Again they use the wrong paint and you can see the marks of the sand paper, just a horrible job if they want to see what they did to my car at their body shop is available for inspection. BUYER BEWARE

Werner Z

Feb 6, 2016

Very enjoyable dealing with Ron Ripple St Heiser Toyota. Ron was courteous from our first phone call to finalizing our deal on our Highlander. No gimmicks just great discussions. I would recommend Ron to anyone as you would be in good hands.

Black

Feb 3, 2016

We recently bought a 2016 Highlander from Roger at Heiser - very satisfied with his knowledge , professionalism and would recommend him highly.He got us exactly all the things we asked for and didn't try to sell us anything we didn't ask for !

new car owner

Jan 24, 2016

Our salesman, Shahat Mohamed, took excellent care of us. We were able to get the vehicle we wanted, thanks to Shahat's perseverance.

jim adams

Jan 20, 2016

I purchase a new 2016 Toyota highlander .the sales force and the salesman Shahat Mohamed were great to work with . the whole process went very smoothly.I would definitely come back to buy another car

seniorlady

Jan 18, 2016

James greeted my daughter and I when we arrived to look at the 2015 Siennas. He asked how he could help and I said, all I want is something I can get from Point A to Point B in. I do not need all the bells and whistles. He responded with...I hear you. From there, it was a very pleasant buying experience. He brought a van around for us to get into, showed us the features (though a higher level model than we were looking for), just so we could see some of the features in the new models. I drove it a bit, and we went back in to talk. They did not have the model on their lot that I wanted, but, found it and had it on their lot in just a couple of days. I can't say enough about how much he was willing to work with us, and how fast the whole process was able to go. I am very happy with my new van, still getting to know all the new stuff! But, it is very comfortable, handles very nicely, and is much quieter than my older model 2007 Sienna. James was fun to talk to, and get to know. James has a lot of knowledge about the vehicles he sells. When we picked it up, he even synced my phone with the system, and went over everything inside once again. I will continue to bring this new van in for servicing, as I had done with the 2007. Service dept. has always been great, with working with my schedule and keeping on track of whatever the vehicle needed. Thank you.

matthewk

Jan 12, 2016

I was very pleased overall with the entire car buying experience with the Heiser team. I built my vehicle online using the USAA car buying tool. Within 2 minutes I received a call from Roger who helped me through the buying process. I live out of state and Roger helped tremendously by getting all of the preliminary paperwork (credit application, sales contract, etc.) initiated online. This allowed me to basically come into the dealership, sign the paperwork and drive my new Corolla off the lot. The finance team was also very professional and helpful in the buying process. I would recommend dealing with Roger and the team.

Jason U

Jan 7, 2016

I am filled with trepidation regarding cars, and new cars in particular. They are ridiculously, some might say criminally- expensive to buy and repair. The service department has consistently proven the worth of the vehicle with their courteous service, thorough explanations, and their quality service. They make car ownership a breeze and a joy.

Jhayes1986

Jan 5, 2016

I walked into to Heiser Toyota bright eyed and bushy tailed... Anxious to find the car of my dreams! In walks James and my whole life changed! He greeted me with a warm smile, firm handshake and I knew I was in the right place. I let him know what I felt was in my budget and what my personal preferences were. He immediately took me to the lot! Fighting fierce winds, he introduced me to the love of my life: an all black 2013 Toyota Camry! After working out the numbers with their AWESOME SUPER AMAZING fiance team, who worked WONDERS with my payments, I walked away as a preferred member of Heiser Toyota... Elated and Fully Zurig treated! I am forever grateful for my Heiser family, who treated me with nothing but love and respect! I couldn't have asked for a better experience!!! I highly recommend stopping by Heiser to ANYONE looking to purchase a car... New or used! The experience alone is something worth more than gold!

SGliatis

Nov 29, 2015

STORE DOESNT HONOR TRUE CAR PRICING. DESK MANAGER IS TO WORRIED ABOUT MAKING GROSS THAN SELLING A CAR. Came on a TRUE CAR gaurenteed price. Simple pre negotiated EASY deal. But store somehow doesn't have the car. Ok I'm fine with that and Im willing to take my business elsewhere. But There internet director said we can get the car in about 3-5 days if you leave a deposit, and you can get the true car price. Ok cool, so we do the deal based on a locate. So We write up the deal and once everything was filled there finance managers says " will see you in 6-8 weeks" and he offers us to take the contract to our own bank for financing because he doesnt know how to get an 850 score done with 6000 dollars down at the rate we are qualified for. So Obviously I respond that's not what we agree with, please send over your manager to figure out what's going on. So I wait and wait in an empty store and Desk Manager doesn't want to come over. Ofcourse he doesn't because he can't make any money on a true car price deal. So just lie to the customer and write a Fake deal up. So now I need to go over to the manager (Rex), because he won't come to us and ask him wth is going on?!?!? The desk manager first plays dumb with me, acts like he knows nothing about the deal. I point out to him "I just bought a car 10 mins ago in an empty store. A deal you wrote for 6-8 weeks from now, the deal folder is right next to your hand. I think you know what deal." Oh that deal he says. Yes that one, the true car price one. The one that requires very little work to put together. So all said and done, he tells me he doesn't have a car to locate and I need to order a new 2016 which takes up to ten weeks. At the point I realize this guy doesn't want this deal, if he did he be on the phone locating one, not trying to dish a story about an order out car. So Obviously if he would have said that From the beginning, I would never bought the car. Funny thing is one call to Don Jacobs and he was able to find the car after 2 hours I left Hieser with a refund. Lovely how things workout. I don't blame hieser, I blame the desk manager who works for gross and didn't want to do a gaurentted true car price vehicle because he can't make a profit. He cost the store and his team money. That's what happens when you get rookies working the desk. Lost deals and bad reviews. Which ultimately is from bad customer service. Salesman doesn't get paid, internet manager doesn't paid, finance doesn't get paid, because the desk guy loses gross which affects his "Personal pay plan" well someday hopefully he learns, you gotta take some losses with the wins. Business is an entity, it has no feelings towards hiw much you lose on a deal. Your job is to sell the advertised price. Not put yourself infront of the store. I truly hope it was worth it. Because other stores will honor your gaurenteed true car pricing and be happy to "EARN MY BUSINESS" without paying for the advertisement. You gave business away at your expense.

CamelotGerry

Nov 21, 2015

My wife and I recently completed a seamless and very comfortable purchase of a new 2015 RAV4 LE SUV with Mr. Altaf Hussain on November 18th. I am fortunate to be a member of USAA (I am retired military), and was eligible for a special price for the RAV4 based on my affiliation with USAA's Car Buying Service in partnership with Heiser Toyota. Al was extremely professional, personable, and totally honored the USAA price quoted! On the day of delivery, he thoroughly explained all of the amenities of the vehicle to us, and presented the vehicle to us in pristine condition with a full tank of gas. Al treated us with consummate courtesy and respect! I had previously worked with Al back in2012 when I purchased a new 2012 Toyota Highlander, (which I still own and love), and experienced the same level of superb courtesy and consideration! If you are considering a vehicle purchase at Heiser,...Please see and work with Al Hussein!!! You will not be disappointed!

lbrostrom

Nov 16, 2015

He's very easy to work with. Donnie approached me at the door and helped me find the vehicle I wanted right away within a timely manner.

Lehman22

Nov 14, 2015

I found a car at a great place online and when I came to take a look at the car and the other selections available, I got paired with a Salesman named Donnie who did an excellent job. Donnie was not pushy and let me look at the car I was interested in at my own time, which was very refreshing. Overall a very good experience.

Megan S.

Nov 9, 2015

My husband and I took a short departure from Toyota to try another brand and came back four months later to correct that mistake. We drove an hour to Heiser to look at several certified used Siennas. James was incredibly knowledgable and was able to point out differences not only between the '11 and '13 models at which we were looking, he was also able make comparisons between the newer models and the '06 we traded in over the summer. As with many car buying experiences, the process can be lengthy. Our test drive was scheduled at 6:30 and we decided fairly quickly that we were ready to make the leap and go ahead with a sale. James and Brett from finance were great and kept us entertained, even through the paperwork, and were very kind when it took past closing to get everything taken care of. We would absolutely return to Heiser and want to thank James, Brett and Steve for making our transition back home to Toyota a stress-free and easy one.

Jodie

Oct 23, 2015

It took over a week for someone from Heiser to contact me and that was after trying to contact them twice. To me this is an indication of lack of customer service, so I decided not to use them.

Fishingluvr

Sep 3, 2015

I had a specific car I saw online and I went to look at it. I liked the dealer and Al Hussein was my salesman. I was a little hesitant at first but he turned out to be a really cool guy. Only thing I didn't like is that he showed up late to work but he called me as soon as he got in. He kept me up to date about my vehicle because I had service done on it. The dealer had a really nice lounge which I took advantage of. I bought a used vw gti. I would definitely recommend this dealer to anyone.

Katherine

Aug 25, 2015

Looking to buy a new (or new to you) car? Dreading dealing with pushy fast-talking salesmen? Is this your first time? Limited budget to work with and don't want to feel judged? Your search is over! The entire staff is very courteous and always happy to see you. The lovely ladies who greet you are bubbly without being overly perky. We worked with Donnie to buy our first Toyota Sienna. (Yes, folks, I said first. The first of many. We fell in love with it after mere seconds! Great features and drives, no GLIDES, like a dream!) In a few years, when we trade it in for a new model, we will be requesting to work with Donnie again. He was that great. Respectful of our wishes, friendly, and explained car buying mumbo jumbo with kind patience. Liz over in finance explained more of the mumbo jumbo with all of the same awesome qualities as Donnie. The bathrooms are huge, clean, and in good working order. There's a comfy collection of chairs and couches near the TV to watch while you're waiting for things to be processed or fixed. There's even a playroom for the kids! Complimentary refreshments are a plus too :-) We had to bring our Sienna in a few days later for a minor headlight issue. The service department is great too! Fast and keep you posted on their progress. After our experience I am glad to say that anything is indeed possible!! In another review I saw, they mentioned that other dealerships could take a lesson from these guys. They are absolutely right!!!

Unhappy Dennis

Aug 16, 2015

On June 16, 2015 we purchased a new Toyota Sienna. Two days after our purchase we were called to bring back the license plates they had put on our van that they were registered to someone else. We were reassured there was no problem with the title. Despite numerous attempts we have not received license plates or title. We went directly to the motor vehicle department and was informed this vehicle was titled to someone else. They informed us that they could not correct this mistake that it must be done by the dealer, as of August 11th they have not received any contacts from the dealer. On August 11th we also went to Heiser the only answer we received was they were working on it. Their General Manager passed us off to the person who was supposedly working on it and he walked alway. It has been a week and they have not called us at all to update us. We have paid money to insure this vehicle and if something happens to this van it probably would not be cover because we legally don't own. This brand new van which is totally paid for has been sitting for two months in our garage unable to be driven- which has caused us great inconvenience and meanwhile things like the 3 month free trial of Sirius has 2 months gone and we have never used because of fear of having an accident with a vehicle we don't own. The least Heiser could do is keep us appraised - extremely poor customer service. We are extremely frustrated, and disgusted with Heiser and sorry we purchased a vehicle from them.

Gene S.

Aug 10, 2015

I purchased a lower priced used vehicle and was treated as if I bought a new $50, 000 unit. My sales rep. Donnie was great as were the others involved with the purchase. I can't say enough as to how the transaction was handled. Very satisfied.

Michael L.

Jul 31, 2015

I contacted Heiser by email through their website on a Friday. I had found a car that I was interested in for my son that Heiser had listed on Autotrader.com. Craig contacted me to let me know that the vehicle was still available and he sent me information. We established an appointment for that afternoon and Craig had the car ready when I arrived. The car was clean and well maintained (I appreciate that the Carfax was listed right on the website.) After a test drive, I made what I thought was a fair offer, which was accepted in lieu of my son's approval, as he was to be the primary driver. On Monday evening we came back to the dealership and my son test drove the car and liked it. Craig took time to review everything about the car with my son. He treated my son as if he was the buyer. Craig is a good listener and communicator. He reads people well. It was a pleasure. Frank Balderston was organnized and did a nice efficient job with the paperwork. My son and I thank Frank for his service to our country.

Donna K.

Jul 30, 2015

I contacted Scott Buth to share what type of used vehicle I was considering. He immediately emailed me several choices. We made arrangements to meet the same day, and after learning what I was currently driving, he narrowed it down for me. When I arrived, I fell in love with the first vehicle he chose & purchased it the following day! Scott was awesome, professional, friendly and knew exactly what I would need for my lifestyle. I was also impressed that the manager, Steve, took the time to come over and greet me. I can't speak highly enough regarding this entire process. Scott and his co-workers were terrific!

Y0K2T0G

Jul 15, 2015

I am very pleased with the service I received at Heiser Toyota. Most especially refreshing was the customer service and professionalism of Mr. Ron Ripple. I'd been in the dealership a handful of times, and wasn't truly certain I was ready to purchase a new vehicle. He wasn't condescending, and made me feel comfortable throughout the whole process. The evening I decided to purchase my Prius C, I stopped in after a softball game, and had my Golden Retriever Sadie with me. She's a certified Therapy Dog, and EVERYONE there was in love with her. I wasn't planning on getting it then, but Ron and the others were so welcoming for myself and my dog. All in all, I LOVE my new car, and will definitely purchase from them again. I've already passed his information along to a couple co-workers.

Yee

Jul 6, 2015

I came in for a used small SUV, but working with Shahat Mohammad he showed me that a new car would work out better for my parents since I never had credit. Ended up getting a much better car at a great price with better features. I would definitely recommend everyone to this dealership with out a doubt.

Olive

Jun 29, 2015

I came in to the dealer with a True Car quote and they not only honored it but tried to match a quote that was even lower then theirs. They were great!

keneusky

Jun 25, 2015

Donnie did a great job listening, instead of "selling"! My previous experience with used car salesmen was typical of what we all know we don't want, but Donnie was different. He listened, responded to each of my requests intelligently and professionally. I will definitely reach out to Donnie when I'm ready for my next car.

Kristin C

Jun 14, 2015

We just purchased our second car from Heiser Toyota, and both times we had the pleasure of working with Roger Droukas. He's honest, fair, responsive and kind...just a wonderful person to work with. We have recommended him to several people and have no doubt that we'll visit Roger the next time we're in the market for a new car.

satisfied Camry owner

Jun 1, 2015

Donnie Her did a great job for me when I bought my new Camry! I did my homework on the internet and had narrowed my search using Consumer Reports TRUECar estimate which required me to leave a phone number so the dealer could contact me. Donnie was the one who called me. He was polite and projected a desire to serve me, the customer. When I went in to the dealership, he did not disappoint and was not pushy. He patiently went with me through three test drives and was there to help my wife and me get a fantastic deal. Kudos to the sales manager who asked the GM to honor the final request we needed to make the purchase. Kudos also to the GM who approved the request. The price we paid was under invoice and we qualified for 0% financing. A great deal for us! The slight negative was the length of time I had to wait to get the credit approval. That seemed to be due to the end of the day and a lot of sales.

baw

May 20, 2015

Ron Ripple did a great job from start to finish in getting me in my new 4Runner. Ron is highly ethical and very thurough as a Sales person. I would not hesitate to recomment Heiser Toyota or Ron Ripple.

PkrBkr

May 8, 2015

My salesperson,Donnie Her, was outstanding! I'll be the first to admit that I am not the easiest customer to work with but Donnie was friendly,helpful, and showed extreme patience with me. I was pleased with the sales dept. as a whole and in particular I found Rex Holtz to be a stand up guy. When there was a mix up with an appointment, Rex went the extra mile to make sure that I was treated like a long time customer rather than the first timer that I actually was. I found the parts dept.to be knowledgeable and helpful. Except for Melissa Janke, too many bad experiences and not enough professionalism to say the same about the service dept.

Billy Bahnfleth

May 4, 2015

I had a fun time at Heiser Toyota with Donnie. He is really down to earth and a fun guy to be around. He made me feel right at home and treated me with great respect. Normally a young kid like me wouldn't be given the time of day and a car dealership. But Donnie and the whole Heiser Toyota team made me feel right at home. I drove from Peoria, IL to Milwaukee, WI to go pick up my car. It is a used 2011 Honda Civic Si. I got a really great price on it and I love the car. I would definitely make the 4 hour drive to go there again!!!

BobF

May 1, 2015

This has to have been one of the best experiences ever as far as buying a new vehicle. We worked on a price agreeable to all with a minimum of dickering; the process was very straight forward. Am very well pleased with our new 2015 Camry. Recommend this dealer. The salesman, finance people, and all the associates we were in contact with treated us very nicely and professionally. Thanks for being a wonderful Toyota Dealer.

John Hedstrom

Apr 29, 2015

I shopped at four Milwaukee area Toyota dealers and visited some more than once. Not only did Heiser give me the lowest price for my new Highlander, it provided straight forward information with no pressure to buy from them. The ethics and the knowledge displayed by the staff was second to none.

ZB123

Apr 29, 2015

Donnie provided friendly, helpful service as I was looking for a new vehicle to accommodate my needs. He listened to and addressed my concerns (cost, gas mileage, size, etc.), and I was in a wonderful new car in no time!

Steve Anderson Harley guy

Apr 8, 2015

Looking to give positive feedback. James was a true professional. Have owned 20 plus new cars.. This was so far my best experience.. Keep raising the bar James and people might actually like car buying again??.

PBartolone

Apr 2, 2015

Heath has been my service advisor for my last few appointments for my Highlander. He is knowledgeable and has continued to prove that he really does care about getting us the best service for the best price. He's great at communicating the services needed: their importance, how they'll be done and the price. That transparency is what keeps me coming back to Heiser not only for service but for sales as well.

MrsJeffery

Apr 1, 2015

Buying a new car can be frustrating and exhausting to say the least. After going to several dealerships Rodger made it a no brainer in selecting Heiser Toyota over our other choices. From the initial contact, to the few bumps in the rode we hit getting everything together down to the front door service picking us up from our home once everything was in order to test drive and go in and complete the paperwork, Rodger went above and beyond for us and he is just an awesome salesman. The dealeship itself is nice, lots of nice selections to choose from, friendly staff, .... Finance is also great because Lis went the extra mile to get us the best rate and get our % lowered with our particular situation and Frank finished us up in a quick and timely fashion when we came back to complete everything. They were able to work with what we had for a down payment without pressuring us for more. It was a good experience all in all . I look forward to coming back when its time to get something else !! So if you are in the market be sure to give them a chance to earn your business and be sure to ask for Rodger because he will indeed take good care of you !! My husband said he seems like the kind of guy that would be cool to hang out with go fishing or grab a brew. It makes a big difference when buying this type of purchase when you connect with a good saleman who is of course in the business to make money but also cares about the customer. I look forward to when I can come back and get that Tundra :) .. ALJ

Subrata

Mar 22, 2015

I just bought the brand new Toyota Highlander XLE (September, 2014), and yesterday (3/21/2015) was my first scheduled free service atHeiser location.Surprisingly, after the service I have discovered scratch marks on my vehicle body, not sure is it during their service process or their Free-Car wash -- resulted into these scratch marks.This is something -- really makes us extremely sad, as this is an expensive, brand new vehicles and I am sure no one like to see any scratch mark on it's body! Any suggestions? : SubrataMatOutlook.com and my #:315.708.6414

Amandeep

Feb 9, 2015

Excellent Experience at Heiser. Got good deal and good finance option. Donnie spoke very well and explained about the vehicle in detail. We got delivery of vehicle on time.

chrisk

Feb 9, 2015

We were beginning to look for a minivan for our growing family. Donnie Her was specifically recommended to me by a family member as a knowledgeable, helpful, "no pressure" salesman. So when my wife saw a Chrysler minivan online at Heiser I knew who to call. Donnie was a top notch salesman, and helped us nail down a great vehicle at a great price, and quickly too! He even pointed out negative points in addition to positive things about the vehicle so we would not be surprised by anything. Once we got toward the end of the process Frank was a great help with his advice concerning Service Agreements as well. I would definitely recommend Donnie for anyone looking for a car.

dlemonroe

Feb 5, 2015

My wife and I were shopping for a 2009 Toyota Sienna. We found one at Heiser Toyota from autotrader.com. We drove 2 hours to take a look at it. I made an appointment with Donnie Her. He met us at the door. He was a pleasant and likeable salesman to work with. We didn't sense a great deal of pressure to buy the van. Donnie made points with us when we told him that we were committed to looking at another van at a dealership next door--and he let us out of the dealership. His sales manager offered us a $500 price drop from the price listed on autotrader. This offer wasn't one of those "take it now or it is off the table if you walk out the door" deals. We had a completely different experience at the dealership across the street. The van we wanted to see was already sold, but that salesman kept trying to push vehicles we weren't interested in. It made our decision really easy. We called Donnie right back to close the deal. We didn't even counter offer the $500 price reduction that was offered, because it was the best price we found within 100 miles from our home. The van we bought from Heiser was in excellent shape. The exterior was like new (1 small paint ship on the driver door). The interior was spotless. My wife hasn't let me drive this van since we bought it. We would highly recommend Heiser Toyota. Donnie Her was a great car salesman to work with.

Still looking!

Jan 24, 2015

I drove all the way from Greendale to the Northwest side of MIlwaukee in a snow storm to test drive two vehicles. When I got there my salesman was tied up with another customer and I was handed off to another salesman. OK - that happens. But then I find out that one of the vehicles is not at this location and the other one has been driven home by the sales manager and not available to test drive. How rude is that? I figured I might get a call from the original salesman for the inconvenience. That was a no-show too. Don't waste your time at this place if your looking for any level of customer service other than poor.

smaloney

Jan 20, 2015

After a horrendous car accident totaled my xB, I wanted to replace it. I previewed Heiser a year and a half ago, just checking out their sales techniques and customer service skills. I kept checking in and finally bought a 2014 xB, just before they became a rarity, a month ago. I was completely thrilled with the service I received from Roger Droukas. He was absolutely wonderful to my son and I. I had preapproval from my bank, but Liz called me up and said that she wanted to get me a better rate. She did! The whole paperwork process was easy, efficient, and enjoyable with Frank! His elocution and humor was very appreciated.I will enthusiastically recommend Roger and the Hesier team to anyone!

benjaminjor

Jan 17, 2015

as i walk into da dealership this bright young man opens the door for me and ask me if i need it help or if i knew who i was looking for, wich i thought was very nice of him, and i told him that he was the one i wanted to talk too and from that point on he was very polite and proffesional like some who knew what he was doing, and it all went very smooth.

KZJamaica

Jan 4, 2015

There was a very different feel from the beginning, with this dealership. In corresponding back and forth with Al Hussain, I felt like I was going to meet with friends or family, by the time I arrived at the dealership. The atmosphere was warm and welcoming. Very comfortable! I had an 11 a.m. appointment with Al. He already had the vehicle we discussed, parked out front, ready to go. Great test drive and best service once we returned. The actual buying process was as relaxed and easy as the first part of the visit. Also, great amenities!! Popcorn, FANTASTIC coffee machine, soda, football on the TV!!! This dealership won the Presidents Award 3 times ... VERY prestigious! I'm not surprised!!! Thank you ALL, for your help that day and since! Karen

Donnyball

Dec 27, 2014

Donnie was very helpful in getting the car I wanted in a short period time. He went over all of my options and I am very happy with the decision I made with buying another Toyota car.

rdivi73

Dec 9, 2014

David Priddy was instrumental in assisting me with the purchase of a used Lexus. David did the research and review of the vehicles that I asked about as I travel quite a bit and was out of town. David then connected me with Roger Droukas who took over the process. Roger was always available for the many many questions that I had!!! Even at one point I reached out to Lis Arendorfer with additional financial questions which were all answered promptly. During the actual purchase of the vehicle, Frank Balderston provided a stream-line process to finalize all paperwork. All in all, Heiser has a great and professional team and met my expectations at all times.Thank you very much to David & Roger for all they did and pulling in the other staff as needed. Happy Holidays to all!!!!

zirtz013

Nov 29, 2014

We visited the dealership many times before making our final decision. We never felt pressured to purchase and they did not constantly contact us to come back and make a deal. The best car purchasing experience I have ever had. They are very willing to work with you to get the vehicle you want and stay within your budget.

dcondiff85

Nov 28, 2014

From the initial e-mail response, to the first test drive, to the time I left the lot in my new SUV, Donnie provided tremendous customer service and displayed a willingness to partner with me to make sure the transaction was fair to both parties (I like to think I got the better end of the deal though... ;). I could tell you about how much I love my 4Runner, but in reality I have the engineers and designers of Toyota to thank for that. What I want to tell everyone about is Donnie. Whether you're shopping for a new car, appliances or home; you'll encounter all types of sales people. Donnie isn't your run of the mill sales person looking to put you in the first car you express interest in. He's the type of sales person that will work relentlessly to ensure you're satisfied with the vehicle and then does what it takes to strike a fair deal. Donnie's willingness to partner is what earned him my business. For that, I'd like to thank the entire Heiser Toyota team that worked on my transaction but Donnie definitely deserves a special shout out.

Jacqueline Schwartz

Nov 24, 2014

I walked in with my heart set on a mini van or SUV and prepared to spend as little as possible and also prepared to endure the best logical deal no matter if I liked the car or not. But when I found the perfect mini van at an awesome price I changed my mind and wanted an SUV. But again when Donnie found a great SUV at a wonderful price I didn't feel satisfied. Donnie saw this and suggested we keep looking. ..and then we found my dream car. He encouraged me during the financing until the car was mine. I'm incredibly pleased and recommend Donnie Her to anyone.Sincerely,Jacquie Schwartz

Love4Toyota

Nov 20, 2014

It was a wonderful experience working with Ron. He took his time to understood my requirements, found the right car for me, and I got the numbers in the twinkling of an eye. A big shout out to the finance manager Ella for getting me a better finance deal than my bank offered.

Jdemich3

Nov 15, 2014

Jeremy was great to work with. He knew what we were looking for and was exceptional in working with us to give us the best experience we have ever had when purchasing an automobile. We ended up purchasing an Avalon and a highlander. A great experience.

marklec

Nov 1, 2014

Just completed a trade for a 2015 4Runner. Absolutely the best car buying experience in my lifetime of 30 or so new vehicle purchases. Ron Ripple deserves praise for his ability to make the numbers work, to have empathy for his clients, and to be available at all times during the transaction (we live 150 miles from the dealership). Ron has impeccable knowledge of the vehicle, giving a very capable demonstration of all vehicle functions as we took possession of the car. Thanks!!

mariposadesign

Oct 31, 2014

Al and Bill went above and beyond to find us our new car for the price we wanted to pay.They came through with what they promised, you don't run into that too much anymore.

Bob

Oct 25, 2014

Went in for an oil change and tire rotation. My lease on my 2012 Rav 4 was up on a few months. While waiting, got to talk to Craig Strzyzewski. Left the same day with a brand new 2014 Rav 4. Couldn't be more pleased. Got the same low price as my previous car. A lot more bells and whistles on this car, but Craig took the time to explain every feature. Awesome experience. Thanks Craig

mmoritz

Oct 24, 2014

Jeremy Schmidt was extremely knowledgable about the vehicles I was considering for purchase. His courteous, relaxed and professional manner was appreciated during the decision, negotiation and purchase process. He is a real pro!!!My wife and I had visited several dealers in our SUV/minivan search and we felt like we had met a good salesperson in Jeremy. Thank you Jeremy for the excellent service.

vivek Paul

Oct 20, 2014

I bought a Rav4 through Heiser Toyota. Prices are low compared to other dealers. Criag is the person who helped me out. He was really good and the customer service was excellent. I would recommened Heiser Toyota highly!!!

rondel

Oct 17, 2014

This was by far the best car purchasing experience I have ever had in all years. It was the great doing business with them. Donnie Her and Bill Lawrence are wery profesional, knowledgeable and friendly.Ella from finance was equally good.Jeff R.

johnnyros

Oct 12, 2014

My sales rep Donnie was awesome. I came in on a Saturday afternoon and was promptly assisted with the vehicle I expressed interest in. Took it for a drive and purchased the car that day. Donnie was even able to provide transport of the car back to my residence that day. I would strongly recomend this dealership, and ask for Donnie!

hanyartw

Oct 9, 2014

I had a sales rep by the name of Donnie Her. He was very personable as well as professional. I was impressed with his knowledge and would highly recommend him to whom ever would seek to purchase a vehicle. Frank from the finance team was equally awesome as well as Donnie's boss. They sought out to provide the best financing possible. That why I say with great pleasure that Heiser Toyota will truly strive to meet or exceed your expectations!Bishop T.W. Hanyard

GER

Oct 2, 2014

Everything I went through at Heiser was great. Customer service and the buying process went quickly and smoothly. I recommend anyone looking for a Toyota or Scion to look no other than Heiser in the Milwaukee area. I purchased a perfect car at a good value.

CPGuy20

Sep 30, 2014

I was very blunt in my request to look at 2014 Corolla's, and Donnie did not try to upsell me on any of the 2015's. Walked me through the various options and models available, letting me know of the 0% financing for 36 months. Explained in detail all the benefits of the car, toyota care package, and worked with me on a fair price where we met in the middle. Negotiations were very fair, factual in nature, and even took into consideration some competing offers from other dealers.

sumanbhukya

Sep 23, 2014

After researching over a month for the best deal not only did they price match my original quote but beat it by couple of hundred dollars. I was very pleased and happy with how the deal went through from the moment I spoke with the salesman Donnie, till I received the vehicle. Donnie is an excellent salesman. His tone of voice and professionalism made my car buying experience one to remember for. Also rest of the team, Bill and Lis who helped me with financing and vehicle delivery were pretty awesome. I highly recommend this dealership.

MilwaukeeToyotaBuyer

Sep 21, 2014

Donie Her is a first-rate salesman. He is honest, polite, professional, and willing to make the best deal possible. He genuinely earned our business. He did not try to dazzle us or give us the hard sell. In addition, treated us with respect, making sure that we were satisfied every step of the way. He simply gave us the best car for the best price. He was also very knowledgeable about the car he sold us. If we buy a car again soon, I hope Donnie is our salesman.

caught

Sep 13, 2014

SALES- I bought a car. What makes a good dealer are good salesmen. I had one-Donnie Her!If he didn't have the answer to a question, he'd write it down, apparently checked with his manager and gave me the reply. After the purchase and upon taken delivery, he said, "Any questions you may have, please give me a call on my direct line. I have called him twice and got prompt responses. Is that personal service. Yes, it is.Am I pleased, yes, I am. A younger 86. Tony

Michelle L

Sep 9, 2014

I had a great car buying experience with this dealership. I test drove a couple of vehicles but decided on a 2014 Toyota 4 Runner. Craig Strzyzewski was my salesperson and he was excellent in making sure I was a satisfied customer. He located the trim and color I wanted for my vehicle. Upon my purchase of the vehicle he was very detailed in helping me become more knowledgeable about all the features on my car. He covered everything I needed to know. The entire staff at Heiser Toyota was great! The General Manager made sure to thank me for my business as one of his valuable customers. The buying process at Heiser Toyota was simply a pleasure! I would recommend visiting Heiser Toyota if in search for a new car, you will not be disappointed!

chloe.leung.9634

Sep 6, 2014

Leased vehicle from this dealership and overall experience was pretty good. PROS: Friendly and helpful staff, Honest and up front about charges and fees, honest and did not oversell pricey addons and packages, smooth negotiation, interested in learning about the driver's needs and finds a car to match needs and preference, great to teach driver to get used to vehicle safety and car controls, car lot is organized so you can walk around to find the car you want and see all the colors and types there are, great customer lounge with snacks, soda, popcorn and coffee with couches to relax while waiting for sales or serviceCONS:sales person making multiple deals so we were always waiting for him to come back during negotiation, lack of communication between team members and lost an item I asked to be transferred to new vehicle (great effort of sales rep to find it, but it was to late), screaming receptionist when making overhead pages which became obnoxious after 2.5 hours of being there.

kimengelb

Sep 2, 2014

My father and I had been looking for a brand new SUV vehicle and were between several, ultimately settling on the Toyota Highlander. What began as "just a test drive" ended up being the beginning of a trusted relationship, making me WANT to purchase my vehicle from Brandon. I had planned on getting the 2014, but they no longer made, nor could they find it...what was suppose to take a couple months to get, turned out to be LESS than a month and a 2015 Limited that ended up being LESS money than the 2014...how awesome is that?! Brandon was VERY low pressure and had lots of patience with all of my questions, concerns, etc, as well as the General Manager Bill. BOTH were very concerned I was happy and understood the process throughout! As a matter of fact from the time I was in and test drove, one of the perk items changed, yet BILL assured me that I would STILL receive it! Liz was fantastic, helping me to figure out the benefits to purchasing extra warranty's etc and what I would need since I plan on keeping it FOREVER (lets just say I sold my 1994 Toyota Pickup, yep it was a classic with only 37,000 miles.) I also like the VIP program...So far so good! I HIGHLY recommend Heiser to ALL, I did NOT experience ANY high pressure sales or finance tactics which I KNOW customers are weary of. There location is fantastic RIGHT off the Expressway!

Ken M

Aug 31, 2014

Thbe response time for an internet site was very poor. Left contact information on Friday night, I heard nothing till the following Tuesday. Two other dealers contacted me by Saturday. The internet department needs to improve its service.

S Finnegan

Aug 19, 2014

My dealings at Heiser Toyota was a very pleasant experience. After weeks of researching vehicles narrowed my search to Heiser. Not only did I find a vehicle I liked but all the staff I encountered were very personable, courteous and informative. Craig Strzyzewski was the sales representative I worked with and was great. He provided prompt answers to all my questions and supplied me with all the information requested in a very easy pleasant manner. This made the transaction smooth and effortless, explaining everything thoroughly with no hassle pricing. The actual signing was also done in a friendly and informative manner with their sales manager Frank Balderston. Very pleased with the entire staff I encountered at Heiser Toyota and their pleasant, efficient manner they provide. I love the Toyota Corolla I purchased and will definitely will recommend this dealership.

Ekeith5744

Aug 17, 2014

I went to Heiser purchase a particular car I saw on their web site and it was smooth from beginning to end and would definitely go back to purchase a car again

GW5286

Aug 6, 2014

Craig and Frank did a great job working with me on the new Tundra. Never felt pressured or oversold. Overall, Heiser is doing a great job by creating the amenities of the VIP program. They communicated well while waiting for the truck to arrive. Best experience I have had purchasing a vehicle. Keep it up!!

austi14

Jul 23, 2014

Honesty, integrity, and genuine care led to us coming to and purchasing from this dealership.Craig Strzyzewski was our sales rep and he did a wonderful and very thorough job of seeing through the purchase process with NO pressure. My Dad was part of a GM dealership for 30+ years so I understand the ins and outs of consumer relations in the industry more than most. Customer pressure is a turn-off,...plain and simple.Since the purchase, Craig has followed up on more than one occasion to see if we are totally satisfied to date,....which we are.Thanks Craig...and thanks Heiser Toyota

laurie

Jul 21, 2014

Roger made buying my new-to-me car, a 2006 Prius, a breeze. We actually communicated back and forth via text, which was super convenient. Before I even set foot in the dealership, we had worked out our deal and the financing options. When I arrived, all I had to do was take the car for a test drive and then sign the paperwork. Roger was pleasant and full of positive energy throughout the entire process. He made sure all of my questions were answered, and he made me feel fully at ease. When it comes time to look for another Prius, I'll definitely check with Roger first.

lauriebw

Jul 21, 2014

Roger made buying my new-to-me car, a 2006 Prius, a breeze. We actually communicated back and forth via text, which was super convenient. Before I even set foot in the dealership, we had worked out our deal and the financing options. When I arrived, all I had to do was take the car for a test drive and then sign the paperwork. Roger was pleasant and full of positive energy throughout the entire process. He made sure all of my questions were answered, and he made me feel fully at ease. When it comes time to look for another Prius, I'll definitely check with Roger first.

thechief89

Jul 19, 2014

My trade-in & leasing experience at Heiser Toyota (7/11/14, 2014 RAV4) was easy and worry-free. I worked directly with Craig Strzyzewski and he was great! All of my questions about the leasing process were answered, he helped me get acquainted with my new RAV4 and the features (I upgraded from a 2009 Scion xD, not purchased at Heiser) and explained all of the myriad services available at Heiser. I spent an hour on day one taking a test drive and ultimately filling out paperwork to complete a 2 year/24,000 mi. lease. Craig and his partners at Heiser worked-up a handful of down payment + trade-in cost scenarios so that I could choose the monthly payment that would work for me. Then the following Monday I was back at Heiser and picking-up my freshly detailed, brand-new 2014 "blue crush" RAV4 Limited. The experience was great, not a single complaint. I already have service appts. scheduled for 5 and 10 months from now, and I wouldn't hesitate to stop-in or call if I had questions or problems as everyone was so accommodating and helpful. :)

Caradesigns

Jul 5, 2014

It was $10,998 and 132,000 miles..... They didn't take a dollar off the sticker price, which is surprising because for such a big dealer who isn't short on funds: but because of the lemon law on used cars at a dealership I said yes... Lis made it a quick process when I said yes, so I didn't have to keep thinking about it. My salesman Donnie was really friendly and patience. Easy to talk to as well. He walked me thru the used sales lot and we test drove the car twice. Thanks Donnie and Lis!

t scherbert

Jul 3, 2014

We were shopping for a new SUV after ours was totaled in an accident. We visited a total of five dealers looking for a used vehicle to replace the one we lost. Our experience at Heiser exceeded all the others by far. When we arrived the sales team was very busy and one of the salesmen handed us off to Joe Malinauskas once he was freed up (have never known a car salesman to put customer service above a potential commission in my life). Joe treated us with respect and really listened to what we wanted. He showed us a few vehicles and then allowed US to decide which direction we were going from there -- the ultimate in low pressure sales. We test drove a few and decided to put some money on one to hold it while we thought about it. It turns out the couple who test drove that vehicle just before us had put an offer on it. Joe showed us a similar vehicle and we took another test drive. There was a rubbing sound in the back breaks of that vehicle. Joe promised to have it taken care of.The next business day we got a call that they had put new pads and rotters on the back breaks of that vehicle. I have heard dealers say they stand behind their certification process but these folks really mean it. Before going on the lot the vehicle had already gotten new brakes on the front and four new tires. Never once did we feel that our wishes as a customer were not being considered. The price may have been a few hundred dollars more than the lowest price we found on the Internet but for a vehicle with all new brakes and tires we could not pass it up. The finance person explained everything clearly, didn't force feed the service contract options, and even handled the renewal of the plates we were transferring. It is safe to say that I hate car shopping. But it is also safe to say if all my car shopping experiences had been like this one I would not hate car shopping at all. I highly recommend Heiser.

mbkadakia

Jul 1, 2014

Service was excellent. Very accommodating and willing to work with us to make a deal. Donnie and the rest of the staff we worked with did a great job at connecting with us as customers. Would recommend for future service.

larsbono

Jun 30, 2014

Heiser Toyota delivered good, quality service throughout the leasing process. I had several knowledgeable salesman educate and inform me of my options and answered all my questions thoroughly. They took the time to break down my payment options, how the installments would change based on certain criteria and presented a clear understanding of what to expect when I signed my contract. I had little to know issues, with the exception of a delay with finances due to high volume of customers. It was a Friday afternoon when I leased the car, so the delay is understandable.Donnie Her and Bill Lawrence were instrumental in the leasing process. They both have great attitudes and know the product and leasing process well. I have received follow up calls from Donnie, ensuring that I am satisfied with my vehicle.Ella Golovina assisted me with the financial portion of the process and that went smoothly. She was able to answer any questions I had and made me feel very comfortable with the choices I needed to make.

skleffner

Jun 24, 2014

My experience at Heiser was exceptional. Considering I had limited knowledge of the process of leasing a new car, the employees were extremely helpful and patient. Every employee was courteous and straightforward in describing the process and paperwork to me. I feel I received a great deal on my lease as compared to other offers at other dealerships. My salesman, Donnie, was very friendly and I was impressed by his professionalism and honesty. He stayed with me throughout the lengthy process of constructing the lease to make sure I was comfortable with every step. I couldn't be happier with my experience at Heiser and I recommend them to anyone looking for a car.

David Manke

Jun 21, 2014

Purchased a 2014 4Runner from Joe Malinauskas (my first new car) and had a really positive experience with little-to-no pressure. I would recommend this dealer and salesperson to a close friend!

dmanke1

Jun 21, 2014

Purchased a 2014 4Runner from Joe Malinauskas (my first new car) and had a really positive experience with little-to-no pressure. I would recommend this dealer and salesperson to a close friend!

apovolo09

Jun 20, 2014

Joe and Frank were great to work with. They both made me feel comfortable and explained my lease completely. Zero pressure, 100% happy, and most of all, I love cruising in my 2014 Corolla. Thanks guys!

bfreyd

Jun 20, 2014

Heiser Toyota and Joe Malinauskas were very pleasant to deal with. Very knowledgeable about truck and features and accommodating to our schedule to test-drive and purchase the vehicle. They also gave us fair prices on our two trades and worked to come to an overall purchase price we were happy with. Dealership is very clean, well thought out with play area for kids and nice vehicles to browse while you wait. In fact I am sold on a minivan from them which I hope to purchase in a few years and I saw inside. The Tacoma is great and has everything we wanted and more for features. There were several versions to choose from and we were able to see and test-drive all of them which is an advantage when trying to narrow down the right vehicle. We will definitely contact Heiser and Joe again for future purchases.

MHRN

Jun 9, 2014

I had a wonderful experience working with both Joe and Frank. They worked with me to do almost everything over the phone because I live in Chicago. I purchase a certified pre-owned Toyota Prius and it was in good shape. I came in and was pretty much able to walk right out because Joe and Frank had everything ready to go for me :) Joe was very personable, friendly and energetic. He answered all of my questions thoroughly and showed me all of the features of my new car. The waiting area was really nice too, coffee, snacks etc... I would definitely go back and recommend it to family and friends. Great experience in all areas!

Bhg657

Jun 3, 2014

The salesman,Donnie,literally went the extra mile(s) for us! Traded in two vehicles - Donnie travelled over 100 miles to p/u 2nd car

donbarr2007

Jun 3, 2014

For a great experience when you want a car, see Donnie Her at Heiser Toyota. He works hard to get to your price and meet your needs. Plan on spending some time, Donnie covers all the bases. As a result, our transaction went smoothly. We are very pleased with the deal we got and with Donnie's good service.

Erich

Jun 1, 2014

We recently purchased a used car at Heiser Toyota. We had never visited Heiser before, and were very impressed. The best price was offered up front without annoying haggling. Donnie Her was excellent to work with, and a great help to us in the vehicle selection process. Highly recommended.

ErichK

May 31, 2014

We went to Heiser looking for a used Toyota, but we weren't sure which model we wanted. We had never been to Heiser before, and were impressed and delighted with our experience there. Donnie Her was the main one helping us, and did a great job helping us learn all we needed about each model we were considering, including test drives. Once we decided, we appreciated getting a good price up front without any annoying haggling. We are so happy with the purchase we made, and working with Donnie (and others at Heiser), that we have Donnie looking for an additional vehicle for us.

Ray Neveau

May 30, 2014

Just purchased a Toyota Touring Hybrid Avalon from Heiser ( Brian Drewek ) basically through the internet. I had dealt with a number of dealers and Brian was the bright star. He was able to answer all of my questions and concerns. A pleasure to work with. The pricing was more than competitive and no hassle. Upon delivery Joe Malinauskas went over all details of the car and was very energetic in explaining how it all worked so we could enjoy our purchase. On the financial end Lis took over and did all paperwork necessary in purchasing and trading a car. Heiser has quite a winning team and they made our buying experience very pleasureable. Would highly recommend these folks and Heiser to other folks.

bmccraw

May 27, 2014

We can't say enough positive things regarding the experience we had working with Joe. No pressure, but very informative and friendly, offering a number of great suggestions related to the purchase of our 2014 Toyota Corolla S Premium. We've purchased new cars in the past (one from Heiser in 2009) and had the best overall experience working with Joe in sales and Ella in financing. Heiser has a professional team that other dealerships could learn from. We opted to put the car on "hold" for a day while we made our final decision; not an option we were even aware of until Joe suggested it. That made our decision making easier, removing the stress of possibly losing the only car on the lot that had all the options we were looking for. Again, we had a great experience working with Joe and the Heiser team, and would suggest to anyone to check out Heiser before buying anywhere else.Fred and Bonnie M. Port Washington, WI

Beth Lawson

May 20, 2014

I recently purchased a Sienna at Heiser Toyota. The sales consultant, Joe Malinauskas was most helpful and most patient with me. I felt comfortable with him, no pressure to buy a vehicle. Anyone looking for a Toyota would do well to visit Joe at Heiser. Beth Lawson

Patti

Apr 26, 2014

We recently bought a Toyota Corolla from Joe Malinauskas for our daughter. The entire process was a joy! Joe was very knowledgable and fun to work with. We wanted to surprise my daughter on the purchase and Joe and the entire team at Heiser helped us "pull it off"!!! I felt like the staff at Heiser demonstrated a lot of teamwork. It's definitely a car dealership I would recommend!!!

bdleon

Apr 23, 2014

After corresponding with and visiting at least 3 dealerships, I found Craig at Heiser to stand apart in excellence in very important ways. He was thorough and timely in e-mail communications, very prepared and professional in face to face visits. I felt genuinely valued, unrushed, not pressed for a decision and immediately felt comfortable. His knowledge and explanation of the vehicle, special features unknown to me before my visit and his efforts made to help me understand all aspects of the vehicle and financing was impressive. I felt welcomed and valued by the receptionist to the managers at Heiser. With Heiser's willingness to both match and beat its' competition's negotiated prices, and the various aspects of the "sales experience", this made my decision both comfortable and easy.

Disgusted1

Apr 22, 2014

I had the worst car buying experience of my life at this dealership. From the moment we arrived at the dealership, the car salesman was nothing short of arrogant, condescending and rude. He lied about the condition of the vehicle and actually laughed at our potential trade-in. We drove from Madison with the hope of purchasing the vehicle, but after being treated in such a way, we instead left in disgust. They should be ashamed and embarrassed to have such an individual working at their dealership. I will personally never step foot on their lot again, and I will go out of my way to discourage all others from visiting their establishment. Don't do it!

dbarker2112

Apr 22, 2014

I had the worst car buying experience of my life at this dealership. I had the great misfortune of working with Joe Malinauskas concerning a used Toyota that I was interested in buying. From the moment we arrived at the dealership, Joe was nothing short of arrogant, condescending and rude. He lied about the condition of the vehicle and actually laughed at our potential trade-in. We drove from Madison with the hope of purchasing the vehicle, but after being treated in such a way, we instead left in disgust. They should be ashamed and embarrassed to have such an individual working at their dealership. I will personally never step foot on their lot again, and I will go out of my way to discourage all others from visiting this establishment.

Ac Mun

Apr 17, 2014

We are so happy with our new toyota highlander, Joe give us a really good service :)

MKENewbie

Apr 15, 2014

Bought a car here in February of 2014. Then our second car just gave up trying. The service was excellent (Thanks Joe), the financial advisors were incredibly helpful and informative. So, it was kind of a "no-brainer". We headed back to Heiser Toyota Scion and got a second car from this dealership within less than 2 months. So far maintenance of the first car has been spot on! We're excited about our new cars, and new relationships at this dealership. They take great care of their customers!

John & Susan

Apr 14, 2014

Joe Malinauskas was helpful, personable, friendly and very easy to work with. This was the first car buying experience I have ever enjoyed! Thanks Joe

WilliamRoden

Apr 13, 2014

Joe did a good job. A people person, to be sure. While he was thorough orienting us to the new car systems, he went a bit rapidly.

crisbe

Apr 9, 2014

After visiting several other car dealerships and being treated in a less than friendly manner, I stopped in at Heiser. I was greeted by Donnie Her who helped me through my purchase. I can't say enough good stuff about him. He was friendly, very thorough in showing me the car I was interested in and answered all my questions. He gave me a small tour of the facility and even cleaned my old license plates before he put them on my new car. He made my car buying experience at Heiser a real pleasure. I would definitely recommend Donnie Her to anyone interested in buying a car.

tconde

Apr 4, 2014

Roger Droukas is a very friendly sales consultant who attempts to do his best to help the customer find the right vehicle. He took time out to show us the features of our new vehicle and spent a great deal of effort attempting to get us the price per month our budget required. If we are ever in the need of another vehicle we would certainly look to Roger Droukas and Heiser Toyota Scion to help us.

Phergert

Mar 31, 2014

We just purchased a 2014 Toyota Highlander from Heiser Toyota. Our salesman Joe Malinauskas did a great job for us. He was very helpful, responsive, thorough and made the purchase a fun experience. He went the extra mile in locating the Highlander with the specific color we wanted, Moulin Rouge. He kept us informed along the way and explained everything very well when it was delivered. All the people at Heiser were very good to work and made it a pleasant experience. Also, you have great coffee!Paul & Sharon Hergert

Sandgren

Mar 27, 2014

After having a horrible experience at the Toyota dealership in Racine, we were most pleased to have a wonderful experience purchasing a Toyota Sienna at Heiser Toyota! Joe Malinauskas walked us through an amazing negotiation process, treating us with respect and integrity. His concern for our satisfaction was over the top, and he spent an amazing amount of time with us, demonstrating every detail of the Sienna, taking us for a test drive, and negotiating a fair price for our trade in vehicle. Ella Golovina topped off our experience with her kind, informative, no-pressure financial services. When we arrived to pick up the van it was beautifully prepared for us, and Joe once again went out of his way to be sure we knew everything about the features of the car. He even took the time to teach us how to sync our cell phones and program our garage door opener. We drove away feeling VERY happy about our experience! We would HIGHLY RECOMMEND Joe Malinauskas and the Heiser dealership for anyone looking to be treated fairly when purchasing a new car.

marysandgren

Mar 27, 2014

After having a horrible experience at the Toyota dealership in Racine, we were most pleased to have a wonderful experience purchasing a Toyota Sienna at Heiser Toyota! Joe Malinauskas walked us through an amazing negotiation process, treating us with respect and integrity. His concern for our satisfaction was over the top, and he spent an amazing amount of time with us, demonstrating every detail of the Sienna, taking us for a test drive, and negotiating a fair price for our trade in vehicle. Ella Golovina topped off our experience with her kind, informative, no-pressure financial services. When we arrived to pick up the van it was beautifully prepared for us, and Joe once again went out of his way to be sure we knew everything about the features of the car. He even took the time to teach us how to sync our cell phones and program our garage door opener. We drove away feeling VERY happy about our experience! We would HIGHLY RECOMMEND Joe Malinauskas and the Heiser dealership for anyone looking to be treated fairly when purchasing a new car.

millerja

Mar 24, 2014

Joe was outstanding. He listened to what we wanted, understood where we were in our purchase decision, and let us think about what worked best for our needs. Frank in financing was excellent to work with too. The service and experience was fantastic.

garydraeger

Mar 23, 2014

This is the second new car purdhase I made at Heiser. The staff were very welcoming and respective of my time constraints. There was little haggling and the deal was made within a week. Upon delivery of the vehicle, Mary Ann, the owner, made sure to greet me and say good bye at the conclusion! How many places are like that? I will shop there again and recommend them to all who are interested in buying a car.

FMunoz

Mar 18, 2014

We recently purchased a RAV4 at Heiser Toyota and Joe Malinauskas was the consultant who helped us througout the whole car buying experience. Joe is right when he states that his goal is to "make sure customers get the best experience possible, from start to finish" and that is exactly what we received. Joe was very knowledgeable about the RAV4 , explained the features in detail and was very accomodating to our busy schedule. His manager Steve and Ella were also very helpful with the purchase documentation and explaining everything to avoid confusions. We were lucky to end up at Heiser and with Joe assisitng every step of the way, I would recommend him to anyone who is lookong to buy a vehicle.

LilDog

Mar 16, 2014

The entire team was especially nice and helpful, but James was the best, if I know anyone looking, I will surely send them to him. You are the greatest, and the entire team at Heiser.

Badgersbball

Mar 15, 2014

We just purchased our Rav4 from Joe Malinauskas today and couldnt be more pleased with overall experience with dealership and especially Joe. It was obvious from start he took great care to make you feel comfortable in a sometimes threatening environment. Glad he advised us to come early on Saturday and not risk losing car we wanted. Also your business manager Frank was very helpful with finance side of transaction and good to see him after so long, small world. Will sure recommend your dealer to family and friends. Keep up great work and thx again for helping us with our "new" Toyota, its exactly what we were looking for. Dan & Sharon Summers

sabieniasz

Mar 13, 2014

This was the second buying experience we have had with Heiser Toyota, and both have been great. This most current experience involved the purchase of a used vehicle. Heiser had a great selection and they were very competitively priced. Joe Malinauskas, our Sales Consultant, was very helpful in making the whole search and buying process easy and stress-free. He is a knowledgeable, no-pressure and personable Sales Consultant, and I would recommend his services to everyone.

Satish262

Mar 3, 2014

Joe was great to work with. He was very professional and prompt. He told us that he wanted to earn our business, and he did leave us with a happy van buying experience. You will enjoy working with Joe. Thanks Joe...

Bill

Feb 20, 2014

While I didn't end up purchasing a car this time from Heiser, the experience was great just the same. Al Hussain and Joe Vicari did their best to work out a deal, but in the end it just didn't work out. This was my second experience with Heiser Toyota and both times I was pleased with the professionalism I was shown. Still haven't found that "right deal", but I wouldn't hesitate for a minute to go back or to suggest to a friend to try them at some point.

Brandon

Feb 16, 2014

Was looking for a newer used car with low miles. Went to multiple dealerships. I thought heiser Toyota was very professional and clean looking. James Hicks who worked out finding and selling me my Camry made my car buying a pleasant experience. Very friendly, funny and fair guy. No pressure. Only con i can say about the place is the lady who did financing not really real with you and just wants you to pay more money then needed. Other then that a great place and will recommend this place to anyone interested in buying a car.

jen02jd

Feb 12, 2014

We have never purchased a vehicle before online, so were a little concerned about the process. However, Roger Droukas quickly alleviated our concerns. He was prompt in all of his responses to our numerous questions and inquiries. It saved us a lot of time, because the only time we needed to go into the dealer was to pick-up our vehicle. The vehicle was exactly what we ordered, and Roger was extremely friendly and took the time to go over all of the vehicle's features. We have already recommended him to our friends.

Buzz

Feb 10, 2014

Recently purchased a used car at Heiser Toyota. Extremely professional staff and process. Best price offered up front without needless hassle. Other dealerships could learn from the standards set by Heiser. Roger Droukas fantastic to work with. Highly recommended.

mmelton1

Feb 10, 2014

It was a first class experience all the way. They make you feel right at home, no pressure sales, very informative, Joe made me feel like he was an old friend, even though I had just met him. They treat you like you are more than just a customer, but someone special, the way they go out of their way to serve you, right down to the refreshments. They really make you look forward to coming back, whether it be for servicing your car, or buying a new one. P.S. / I hope I got the right Joe, He told me his full name, but I am terrible with remembering names. He was the Joe that recently got out of the Coast Guard. The finance person {Frank ?} was an exceptionally nice person, and very informative. Ella was very nice also, although I did not talk with her long. Five Star all the way, for the entire experience. But "Joe" gets the MVP from me overall, it wasn't just about making the sale for Joe, we got to know each other on a personal level, which really impressed me.

travis001

Feb 10, 2014

My wife and I were looking for a small to mid-size SUV. The Toyota Rav 4 seems to fit our needs over the other vehicles in this category and price range. Roger Droukas of Heiser Toyota was a pleasure to work with. He listened to our Wants and Needs and was able to direct us to a vehicle that met those Wants and Needs, along with options in either direction. He took his time and did not rush us into a sale or try to oversell us. Roger and his team at Heiser Toyota made the new car buying experience rather painless. I would definitely suggest if you are looking for positive car buying experience to try Roger Droukas at Heiser Toyota.

Dave Farrey

Feb 9, 2014

I'm trading in a vehicle on a 2014 Tacoma and am very impressed by the experience as everyone was relaxed and explained things as went along.Being from Madison everything didn't feel that way when I was doing research here. I hope not to have any problems with my new truck which is why I put N/A under repairs but overhearing conversations while there it came across as top notch! Sue,Roger and Bill are great people to work with so fear not car shoppers,lol. I plan on taking delivery the 15th of Feb. and albeit I'm nervous as I have never had a new vehicle,I look forward to driving it for years.

beccac35

Feb 9, 2014

Easy-peezy car purchase. Was able to put a deposit down on the car over the phone. Dealer picked us up downtown to bring us to the dealership. Drove away in about an hour and a half counting the test drive.

NatalieBoyles

Feb 6, 2014

This was my first car buying experience so I was a little weary on what to expect. As soon as I walked in I was greeted by Joe Malinauskas and I can say that I had a great experience from start to finish and ended up with a car that I really love at a great price and financing rate. Joe was very helpful and I felt like I could trust him to help me get what I needed. Would definitely recommend to anyone looking to buy a Toyota.

Sue S

Feb 3, 2014

Professional, friendly customer care and a fair price for a great new car. This is our second new car purchased at Heiser Toyota. We found our Sales Consultant Joe Malinauskas respectful of our time, moving the process along but never making us feel rushed. A very positive buying experience from everyone at Heiser.

epolczyn

Jan 23, 2014

We are repeat customers of Roger Droukas's, and couldn't be more pleased with his enthusiasm, knowledge, and overall level of exceptional service. He is a pleasure to work with and we will do business with him again.In addition, we chose Toyota for overall reliability and safety, and have been pleased thus far.

C Davis

Jan 21, 2014

I worked with Heiser Toyota Scion three years ago when I leased my Rav 4. I came back when my lease ended, because they are so easy to work with and really understand the customer and their needs. I purchased my Rav and couldn't be happier with my second experience at Heiser.

Detter2

Jan 21, 2014

This place is great along with their staff! They were able to give me a great deal on the vehicle I was purchasing. Also gave me a great deal on my trade in!

suejo44

Jan 20, 2014

We had a wonderful experience buying a car at Heiser Toyota. Joe Malinauskas was a great salesman to work with, and Ella Golovina was so nice as well. They helped us stay within our budget and we were able to buy a great car for our family.

Deaunut

Jan 16, 2014

We were in a fix. Our 2012 Rav had been totaled. We live in Appleton and the local dealer promised but couldn't deliver what we needed. Our son had been in the Car business for a number of years and contacted Heiser for us. Roger Droukas called my wife to inquire how he could help and after hearing what she wanted (and she is demanding) promised to call us in 24hrs with news. I didn't believe it when he called and said he had the car she wanted coming from another dealership and we could pick it up on Friday. When we got there Roger was checking the car over for perfection. My wife spotted "her" car and the two of them went over it tooth and nail. I have never felt better about buying a new car. And the dealership had everything. We drove out of there two hours later with new license and all. Thanks Heiser and Roger for a wonderful experience. Jon Nadeau

ChasS

Jan 14, 2014

We have been buying Toyota vehicles for over 20 years. We get a new Camry on a three year cycle and have been dealing with Roger Droukas and Heiser Toyota for the last 5 Camrys. Roger is a great person to work with. We work out all of the details over the net. This process has been very good for us as we live outside of the Milwaukee area. Roger is personable, knowledgeable, honest, professional and has a good sense of customer service. When we recently went in to sign the paperwork and pick up our new Camry we were cordially received by Roger and the other people working at Heiser's including Ella Golovina who processed our paperwork in an efficient and professional manner. Yes, we would recommend Heiser and Roger to anyone.

Joan Salinger

Jan 12, 2014

Chue Lee was again, very attentive to any questions I had about my car. I had a list that he patiently went over with me, addressing all my concerns. He is very honest and does not push for extra unnecessary work to be done on my Matrix. Joe Vicari is also a go to manager. Always pleasant and helpful. Heiser is the place to have your vehicle's needs taken care of efficiently. Sincerely, Joan Salinger

emboos

Jan 9, 2014

I've never had such an overall positive, good feeling after a car purchase as my experience with Roger and Heiser Toyota this time around - my husband bought a Corolla from him a year prior! Then I switched brands from two vehicles with Mazda and I am loving my 2014 Camry XLE! I really appreciated his level of knowledge, professionalism and outstanding customer service. His dedication to his job and the brand he sells was very evident. Keep up the good work you have our business, so dont go anywhere Roger!

MarkRichards

Jan 4, 2014

It was a pleasure working with Joe Malinauskas. As a member of the military it was nice to work with a fellow veteran as his character was unquestionable. I didn't have to worry if what I was being told was a shady sales pitch or not. Joe was committed to helping me get the car the car that I wanted and made the process very fast.

Judy Eglash

Dec 31, 2013

The staff is very knowledgeable, friendly and helpful. Service is efficient and done in a timely fashion. We've been using Heiser service for over 25 years and have no complaints.

Rose Kumar M.D.

Dec 31, 2013

I recently leased my Prius IV from Heiser in Milwaukee. I have leased and purchased numerous cars in my life and have worked with numerous car salespeople. I can confidently say that my experience at Heiser Milwaukee was one of the BEST I have ever had. Not only was I treated with utter courtesy, respect and kindness, they also offered me the best price compared to their competition. I think I have found the car dealership that I will do business with for years to come. I recommend then without reservation.

Neenah Bob

Dec 30, 2013

She followed up promptly. We discussed options. However I am still getting over sticker shock for for 2013 Toyota - I need time to sort out priorities. She could check and see why her photo is displayed sideways - I have my neck fused in front and back and tipping my head is painful.

calebkuehnel

Dec 30, 2013

I am writing this review to let other people know that this dealership is exceptional. If it wasn't for Joe M. putting in all his time, and I mean ALL his time, I wouldn't be sitting here grinning ear to ear with my new Tundra. Joe's costumer service was absolutely awesome. With the holidays fast approaching, Joe and Ella(finance manager) both made an exception and continued working even on there day off. Hat's off to both for a job well done. I was very comfortable with the whole transaction, which is very good for me. I am a need to know kind of person, and Joe did a terrific job on getting me every bit of information I asked for. I even leaned a few things about car titles.(Kathy & I say thanks to Ella for that)So in the end, I ended up with a better deal than what I had imagined. I give many thanks to Joe M., Ella G. and the rest of the crew that help me get an awesome truck!!P.S. Anybody looking to get into a Toyota, DON'T GO ANYWHERE ELSE!! Get a hold Joe M. and let him make your day!THANKS AGAIN HEISER!!!!

Al

Dec 23, 2013

I've been dealing with this dealership for the past 10 years and every experience has been a good one. I have found them to be fair, honest, and above all reliable - they have consistently stood behind their products, even (in one case) when I know it cost them $$$ to do so.

JHB

Dec 23, 2013

Thanks to Zene Hopper for helping my wife an I find the Toyota RAV4 we wanted. I'm happy with the way he treated us while we were at Heiser Toyota Scion. We were very impressed with his knowledge of the vehicle.

HH

Dec 20, 2013

Everyone at Heiser made my vehicle buying experience hassle free and enjoyable. There were several vehicles to choose from within my price range, and Joe M. was super helpful. Thanks for helping me find a great car hassle free.

JB

Dec 19, 2013

This dealership did a wonderful job of working with me to find a payment I could comfortably afford. It was a very low-pressure buying experience, and I whole-heartedly recommend Heiser Toyota Scion!

KAR's 2006 Prius

Dec 18, 2013

Head lamp replacements (one burned out the other a preemptive action) done well, in quoted cost and time and done courteously. Well done!

Caldwell Taylor

Dec 17, 2013

Joe Malinauskas did a great job selling me Toyota thanks Caldwell

AlexjSmith

Dec 17, 2013

I would highly recommend. Especially Ron Ripple who is gentleman by every definition. Courteous, professional, and honest are the keywords in my view. Ron worked with me through the entire process, kept me updated until my special order vehicle arrived, was very helpful in explaining the vehicle's technology, and even helped me switch a cargo carrier from my trade-in to the new vehicle. I've purchased many vehicles over the years and this experience was a refreshing one. Everyone I met at the dealership exuded a level of professionalism rarely seen. I just stumbled upon it, but this really is a unique dealership.

Ingrid Stoffel

Dec 14, 2013

I went to Heiser to test drive the Corolla and help my newly graduated daughter decide between a Civic and the new Corolla. The Corolla ofgered more including space and Toyota Care was impressive. She ended up buying in Indiana where she now lives, even though the deal was a little better here at Heiser . Joe McKearn was very knowledgeable and had great follow through. I just sent my oldest daughter to him as her 17 year old Camry with 225,000 miles needed to be let go. Camry's are amazing as well.

Luvmycorolla

Dec 13, 2013

Roger went the extra mile to make the deal with us at Heiser Toyota. Happy holidays and we love our new corolla!!! If you need a good car pick Toyota

Jeanne E.

Dec 6, 2013

Matt Leisgang was our other salesman who made this new Camry purchase possible for us. He was extremely helpful and did not apply the high pressure techniques usually employed. For once I enjoyed the car buying experience on our new 2014 Camry.

Mike E.

Dec 6, 2013

Was wonderful to work with and made the car buying experience much easier. Good sense of humor too.

Schlozzy

Dec 4, 2013

We went to Heiser not expecting to purchase a vehicle on this particular visit. However, joe met us outside and made the visit an extremely easy car shopping experience. He had incredible knowledge on every car we inquired about, he is friendly, he seems to be a very sincere and genuine guy, and did not pressure us at all. I dreaded car shopping until we met joe. We ended up purchasing a vehicle that evening and it couldn't have went any smoother. The price was good, the customer service was exceptional. When we went to pick it up, Liz helped us to finalize the sale. She was extremely efficient and friendly. We will definitely go back to Heiser for out next vehicle! I HIGHLY recommend asking for Joe M.!!!!!!

HAPPY CAMRY OWNERS

Dec 3, 2013

My wife & I came for service on our 2012 Camry that we bought from Joe Malinauskas 8 months ago. While waiting for service we ask Joe about a 2014 Camry that we saw on the lot. Then just out of curiosity we asked him what we could for a trade on our car for the 2014 Camry. We were so surprised by the figures Joe gave us that we decided to trade our 2012 Camry for the 2014 Camry on the spot. We have bought many cars in the past, no sale person or experience has ever been as pleasant as working with Joe. He truly is a people person. Professional, Courteous, Friendly...are just a few words that come to mind when talking about Joe. We wouldn't hesitate to recommend Joe or this dealership to anyone. Thank You for this very pleasant experience...Richard & Christine Bornhofer (Rick & Chris)

Sheryl & Mike

Dec 3, 2013

Just bought a new car from Joe Malinauskas at Heiser Toyota. Simple buying process. Joe truly went the extra mile for me. Joe had everything set up when we arrived to look at the vehicle we picked from your website. He did not pressure us, and was extremely informative regarding the vehicle, pricing and financing. He made the buying experience as simple and pleasurable than I could have imagined. He must be the top salesman Heiser has. What an enjoyable experience. Thank you Joe.

jackie3210

Dec 1, 2013

I dread buying cars because of negative experiences in the past with car salesmen; however, this experience was completely different. Joe Malinauskas presents himself as an honest and sincere person who has his customer's best interest in mind. He was never "pushy", and he knows the cars well. He tries to find the best one for the customer's needs instead of pushing the most expensive. He is friendly and "down to earth" and made our car buying experience very pleasant. He also took the time to call later that day to see if we are enjoying the car and if we had any concerns. Although your dealership is not close to where we live, we will return there to purchase our next vehicle, which is not too far into the future. I will also recommend that anyone looking for a car should contact Joe Malinauskas. He is by far the best sales person that we every encountered in our car buying experience.

tmittel

Nov 26, 2013

Best car buying experience I have had in the last 20 years of buying cars. I bought the car over the net and it was in better condition than I thought when I got to the dealer.Great job Roger!!

Lexus Fan

Nov 25, 2013

Just bought a car from Joe Malinauskas at Heiser Toyota. What a pleasurable experience. No hassle, simple buying process. Joe truly went the extra mile for me. Coming up from Chicago, I was nervous that they would misrepresent the vehicle just to get me in the store. The car checked out and Joe was super responsive every step of the way. I assume Joe is the top salesman there as he is an excellent communicator, not pushy but comfortably persistent. I would not hesitate to recommend Joe and Heiser Toyota.

Ali

Nov 17, 2013

The customer service from Jeremy Konzcal was fantastic! My mother bought a car from Jeremy a few months back and she highly recommended him to me...so I made the trip from Madison to purchase a Prius. He answered all my questions and gave us the best deal that I couldn't turn down. The day I picked up my car Jeremy made sure I knew how everything worked. I was quite pleased. I will recommend to all my friends. Thanks, Alison

Wannat

Nov 17, 2013

This is the second car I have purchased at Heiser Toyota this year. Joe M was a pleasure to work with! I recommend Heiser Toyota - easy to work with, great staff.

abuelo56

Nov 13, 2013

I will recommend this dealer to my friend and family

AlDeb

Nov 7, 2013

Stopped in to look at a new Highlander after having a bad experience with another Toyota dealer, got hooked up with Doug McDonald and he got the job done, He was a good down to earth laid back person, There was no screwing around, like I said he got the job done, We have bought several cars over the last couple of years. And the Heiser group gets a A++++ from me, We had the same great service and down to earth dealings when we bought a new Chevy from Heiser Chevrolet. What ever it is they are doing they do it right at all of there dealerships. It is truly a different buying experience. I would say you don't have to believe me, but before you make your final decision on a car or truck, please take a few minutes to stop and see Heiser, And for Doug McDonald don't ever change, keep doing what your doing. Thanks, Al & Debbie

akamarybeth

Nov 4, 2013

My salesperson, Joe, made the car buying process painless. He answered my questions patiently, honestly and in terms that I could understand. I felt as if I was buying a car from a friend, there was no pressure. When I picked up my car, he even set up my phone's blue tooth for me. I would HIGHLY recommend Heiser and will request Joe for any future car purchases. Thanks.

Ken

Nov 3, 2013

I had a great experience buying my new car. Great customer service by everyone I interacted with while at the facility. My salesperson was friendly and easy to work with and I highly recommend him. I am very happy with my new car too.

Sandy

Nov 3, 2013

I am driving my third Camry and was just in for 5000 tire rotation and safety check. As always quick and prompt service. When you choose the best dealership you receive the best service . Thanks Heiser for making car buying and car maintenance a pleasure and hassle free.

Al Correa

Oct 31, 2013

Over the years, I have gotten 5 vehicles through Heiser (all through our salesman Roger Droukas), and now my son has purchased his first. The experiences just keep getting better and better, and I really appreciate the time and effort put forth to make sure that my son understood the whole car buying process. Roger, you and Heiser are the best!

Ken

Oct 26, 2013

We need to buy a car quickly as our old one needed too many repairs. We liked Heiser's web pricing - it let us know they were serious about price. Heiser had a good selection of the cars we were interested in. We bought a 2013 Rav4 - love it. Heiser was able to get it ready for us the same day which was perfect. We attended their new car buyers education event - it was very helpful. The only negative was our salesman could have been more knowledgeable. For example, he told us homelink was on the Rav4 and we learned later that it wasn't. We also had some trouble hooking up the smart phone, but another salesperson helped out and it turned out fine.

John

Oct 25, 2013

I made my purchase at Heiser because they were the preferred authorized dealer of my lending institution. I found the facilities quite nice and pleasant and the customer service quite amiable. Dealing with the financial manager, business manager, and sales manager was easy and painless. With only 1 counteroffer on my trade in, I was offered a fair price.

Paulette

Oct 25, 2013

Excellent customer service provided by Shirley Jankowski. No high pressure to buy. Would highly recommend to anyone pursuing purchasing a quality vehicle. Loving our new Prius!

Steve

Oct 24, 2013

I tried buy a Toyota Highlander locally, but neither dealership was interested in dealing me a fair price despite having purchased cars from both of them previously. Using the internet, I connected with Roger Droukas of Heiser Toyota in Menomonee Falls. Roger agreed to a fair price and trade in on my old vehicle, and then he made the purchase extremely easy, even finding me better financing that I had. I would recommend Heiser as a must see Toyota dealership.

Janice68

Oct 20, 2013

I knew exactly the type of vehicle I wanted, after visiting other dealerships and coming up empty handed or discouraged. Joe was very prompt in taking my inquiry serious and made sure the vehicle I was interested in was in good working order and had all the specific's I had before I even came out to look at it. His excellent customer service always kept me in the loop of what was going on. I would recommend this dealership to anyone wanting an excellent car buying experience without the hassle and stress.

meigenfeld

Oct 17, 2013

The experience I had during the entire purchase of my new Toyota was excellent. I will be back for any future purchases. I really enjoyed Doug McDonald as my sales consultant. Very relaxing experience.Thanks again,Mark

Barb

Oct 14, 2013

I have leased Toyota Camry's for 20 some years and have always had a reliable vehicle. I purchased my last leased Camry. As much as I loved the Camry, I recently purchased a Highlander. Due to the lovely winters we have I wanted all wheel drive and the ability to see over the snowbanks when I was driving. The Highlander is a beautiful vehicle. Craig, my salesperson was so efficient and customer friendly and made this experience for me.

Jen

Oct 12, 2013

Excellent service...Just went in for a tire rotation and oil change, but the service was quick and Joe was very personable and accommodating. Thank you.

Heidi

Oct 11, 2013

This time I went for my 15,000 mile service on my 2013 Prius 2. I always enjoy a couple of the girls in particular. They are sisters and very fun and adorable! They talked us into trading in our 2009 Matrix which we loved for a new Prius which we now love too. This trip I saw Jessica and she helped me with a new Prius V which was decked out to the 9's. It turned out to be too pricey for right now but I had fun dreaming. The staff is always wonderful and the wait area is comfortable to make some tea and play on a tablet or whatever. The service is always superb and honest. I will never buy my cars from another dealer!

cg_dealer

Oct 11, 2013

We recently purchased a Sienna from Heiser Toyota with the assistance of Joe Malinauskas. We found Heiser and Joe through the USAA Car Buying service. Joe was very accommodating with our schedules including multiple test drives to fit mine and my husbands schedule. We are very pleased with our new minivan. We also worked with Liz in finance who was able to answer all of our questions and presented us with multiple options for financing our vehicle. Thank you again.

megart21x2

Oct 6, 2013

I am normally not to pleased when buying a car. I don't like to be convinced into something i am not sure of. Saying that. My experience with Lee Sihanourath was Great! He answered all of my questions, Listened to me and was always trying to make sure that i had everything I wanted in a car.! And he never ever pushed me. He let me look at all of them that interested me. His information was in terms that I could understand. I will use your dealership in the future . I was pleased with the dealership in general. Also. There was a lot to choose from which made my decison easier to make.Thank you for making this car buying experience a very pleasant one.Margaret Schalow.

Darlene F Love my Toyota

Oct 2, 2013

Today I took my 04 Toyota in for its 100,000 mile check and oil change. The thought of a huge repair was in my thoughts. I left with a good report and a very small affordable fee. Once again I am impressed with Heiser's integrity, commitment to the customer, courteous staff, and efficient service. I have recommended Heiser to my friends and will continue to do so.

Kathleen Wallace

Sep 30, 2013

I had a specific vehicle in mind and found it for the right price on the Heiser website. Joe M. Contacted me as requested in a timely manner. He answered many questions in our email and phone correspondence before I was confident enough to come and finally purchase My subaru. He was informatve, patient, and respectful. The final purchase was totally pleasant Thank you so much, Kathleen Wallace

azuredec

Sep 30, 2013

I was in the car I wanted within days of visiting the dealership. Excellent customer service in selecting and securing the vehicle I wanted with no price haggling.

StevenJGilbert

Sep 30, 2013

Took a bit to actually get everything going, but a good experience overall. Would buy from Heiser Toyota again and would recommend them to others.

terry71

Sep 27, 2013

YES JOE MALINAUSKAS IS AN AWESOME SALESMAN, AND TEACHER, SO HE SHOULD GET A+ ALL ACROSS THE BOARD AND BE ON THE DEANS LIST AND ALSO ON THE HONOR ROLL. HE SHOWED US EVERYTHING ABOUT THE CAR, ITS JUST GOING TO TAKE MY BRAIN A WHILE TO ABSORB IT ALL , LOL. IT'S AND OLD BRAIN YOU KNOW!...SO MANY AWESOME FEATURES AND PERKS ..WE HAVE A SUN OR MOON ROOF NOW AND A BACK SEAT RECLINER, SO ON THE WAY HOME WE DECIDED TO TRY THEM AND WATCH THE BIRDS AND CLOUDS WHILE RECLINING, OUR NAVAGATOR TOOK US HOME. LOL JOE ALSO PROGRAMED OUR NAVAGATION SYSTEM SO WE WOULDENT LOSE OUR WAY HOME SO ON THE WAY HOME SHE WOULDEN'T SHUT UP AND I ALREADY FORGOT HOW TO TURN HER OFF.... I LOVE HOW THE TWO SIDE DOORS OPEN REMOTELY. IT WAS RATHER BREEZY ON THE WAY HOME, BUT IT WAS A BEAUTIFUL DAY SO WE JUST LEFT THEM OPEN LOL. NOW ON THE MORE SERIOUS SIDE..YES JOE IS A GREAT SALESMAN. VERY PERSONABLE TREAT HIM WELL HE IS A KEEPER!! THANKS A BUNCH..SINCERELY. TERESA L CHRISTOPHERSON . (TLC)

VekiVulic

Sep 26, 2013

Great experience, very friendly staff, reasonable prices and great customer service. Our sales guy, came in on his day off to meet our schedule. I would highly recommend to everyone.

SoconyKid

Sep 25, 2013

Had my truck in for new shock's, struts, brakes and tires and I'm pleased with the work done and the people I dealt with. Glad I came to Heiser.

Jim D.

Sep 24, 2013

I have been very impressed with the buying process and my first service appt. today. Thank you.

Katie

Sep 24, 2013

We have now Purchased our third new car from Heiser Toyota and just this week had to purchase a used truck due to the fact that someone totaled ours. We had the best service anyone could ask for from Jessica, she made us feel comfortable knowing that we were spending alot of money and wanted to feel that we were making a purchase we would be happy with. She spent alot of time with our new vehicle showing us all the new features and how to use them, she even told us to feel free to come back anytime if we still need more help. Then when we needed a used vehicle she was as helpful as if it was a new vehicle, she is sincerly warm and makes you leave knowing you feel good about your purchase. I strongly recommend Jessica if you need to pruchase a new or used vehicle, I promise she won't let you down.

UsedcarsRthebest

Sep 24, 2013

I am not a huge fan of buying a vehicle, as such I was not looking forward to the whole negotiation process. My wife and I were assisted by Jessica who was helpful, courteous and intelligent. She assisted with looking at several vehicles until we narrowed down our options. She did some research and was helpful in the process. The negotiation was painless and we walked away with a solid deal as well as a great vehicle. I would recommend the dealership and we have purchased our last two vehicles from them.

meoff

Sep 23, 2013

Al Hussain is a great honest salesman. Working with Al & Bill was Great. They were very friendly and worked with us to give us a great price. Better than the trouble I had with another dealer Named Russ. Would buy from again. They seem to change there ways and are starting to deal with people. If you had trouble with them before give them anther chance, I think they are doing a better job working with customers. Brought a new Toyota Sienna, 2013.

TravisCarlson

Sep 23, 2013

Heiser Toyota had great costumer service and very competiive pricing that were negotiable. Both the sales consultant and sales manager made us feel very comfortable through out the entire purchasing process. Both were very professional, courteous and knowledgable allowing us to leave the dealership with a new vehicle and all our questions answered. They do go the extra mile to ensure the costumer is satisfied. I would recommend this dealership and sales team to anyone.

Colleen (not James) Matt

Sep 22, 2013

Every service visit I always experience professional, courtesy service. It would be nice if the emails and follow-up calls would be addressed to me, and not my husband, James.

Ericka Sanchez

Sep 20, 2013

It was a positive experience, Warren was very professional. :)

terrycarmody

Sep 20, 2013

Jeremy was a pleasure to work with. I purchased the vehicle I was considering. thanks for your help! I love my Camry!! I will keep Heiser Toyota as my favorite dealership.

mbuutala

Sep 18, 2013

I commend and would recommend the Heiser Toyota dealership. Our purchase experience was outstanding due to the professionalism, friendliness, and attention to detail given by our sales representative, Shirley Jankowski. Initially, what brought us to Heiser was the television advertisement which implied a trustworthy, hassle-free deal with a fair and good price. I was impressed by the prompt, courteous greeting when we entered, and the fact that we were promptly introduced to Shirley. We knew we wanted a new Camry LE, as we were very satisfied with our 2006 model, so she took us to view the models on the lot and then for a short test drive. Afterwards, we discussed and were offered a price to consider. As a consumer, we chose to check another dealership before deciding. I can honestly say we came back to Heiser because of Shirley's professionalism both in attitude and appearance....that applies to Bill Lawrence, Joe Vicari, Jr. and Frank Balderston, as well. (The other dealership we visited totally lacked any of that in its staff, making me want to run all the way back to Heiser) It was a pleasure to walk into a clean building with a staff that looked and acted as they should, geared to outstanding customer service, and ready to make a deal to suit the customers needs and wants. Shirlely, Bill, Joe and Frank proceeded to work with us to conclude our purchase to our complete satisfaction. Upon picking up our vehicle, Shirley again went over the features of the Camry, offering help with any questions we might have, took us to the Service Department, and went above and beyond in making our experience a positive one. I was very impressed by the fact that the new car manager and business mangers made a point to come out and introduce themselves during our visits, and again, appearancewise, they looked the part. The one thing I admit to not enjoying in a car purchase is industrywide, in that I wish when one picks the model they want the lowest price possible would just be given instead of all the back and forth between the sales person and the manager....even with that dislike that I have, Heiser Toyota and Shirley could not have handled it better. We are totally enjoying our new Toyota, and look forward to stopping in for our 5000 mile/6months check-up. Keep up the good work, Heiser Toyota!!

cglepak

Sep 17, 2013

I recently bought a used BMW 135i from the Heiser Toyota Scion dealership in the West Metro Mall. I couldn't have been happier with the service. In particular, James Hicks, the salesman I worked with, was extremely friendly and helpful. After spending all day test driving cars, it was a welcome relief to meet a salesman I didn't feel was pressuring me in to a deal. Instead, he presented the positive aspects of the car and gave a rational argument for why it was car for me. His knowledge and enthusiasm made the experience altogether enjoyable, and I will definitely be contacting him again when in need of a car.

Isalako

Sep 17, 2013

I appreciated the amount of effort the employees put into making sure the car and deal was right for me as a new car buyer.

joefumo

Sep 17, 2013

Joe made me feel 100% comfortable with Heiser at all times, beginning with a friendly e-mail based on my initial inquiry through USAA right through to handing me the keys. He is very personable and has a great sense of humor -- two qualities that are important to me. I felt like I didn't just "buy a car," but had a friend looking out for my best interests at every step. My wife also felt the good vibes loud and clear during our dealership visits. Lis was equally enjoyable to do business with. She not only explained the financial information in terms we could understand, but has a sense of humor to rival Joe. Again, we felt that she had our best interests at heart.

lilstewie

Sep 16, 2013

Let me start off with saying Roger Droukas is an "EXCEPTIONAL" Salesperson. He loves the product he sells and it shows. His Service was impeccable! He made it a breeze for me to buy a car. My next car will be purchased at your dealership with Roger. Thank you Tammie Stewart

bakorpela

Sep 14, 2013

My work truck broke down and was in need of a new one right away. Doug was easy to work with and helpful. I left with my new truck with ease.

Isaacsonb

Sep 14, 2013

It was a pleasant all-around experience for me purchasing a new RAV4 at HEISER. Everybody was helpful & courteous in getting the right vehicle & deal for me.

yoopercab

Sep 13, 2013

This was the first car I had to buy as my husband had always done it before. I was not looking forward to this and cringed thinking about dealing with sales people. I did my research on cars, ratings etc - knew what I wanted. The first dealership I went into was not fun with the manager and new salesman. On Edmunds.com I selected other local dealers and soon received a call from Joe. I liked his attitude, friendliness and how he listened to me on the phone, informative and didn't give a high pressure sales pitch I went between Heiser and 2 other dealers and just felt the best with Joe and Heiser. I also was told Heiser was good to customers for service. In a few days, I decided Heiser was the place ( I told my son and friend advising me that I just felt good about Joe). I went in for my appointment on a Saturday labor day w/e. It was busy but with each "guest" entering the door, they paged someone and were greeted promptly. Joe wasn't a stuffed shirt/high pressure, get it done salesman. He was busy but never made me feel rushed, spent time listening, low key, friendly approach, saying his job was fun. He knew what he was talking about (had other places give me inaccurate information in my Highlander search). I am so pleased. I can take it back that I'd rather have teeth pulled than go buy a car. The financial manager who spoke with me, Ella G, was also so kind, with no high pressure sales, but with well paced, thorough explanations of everything.

Minivan buyer

Sep 12, 2013

Working with Joe Malinauskas was one of the best car buying experiences we have had. Joe was honest with us from the beginning of our car hunt and very respectful of our time. We wanted to get the best deal, but at the end of the day, really wanted to buy from Joe because he was responsive and worked hard for us. Another thing we really liked about the Heiser Toyota dealership is how accesible everyone was. We met the sales manager the first time in and the general manager our second time in. We have worked with many dealerships where the management team just "sits in a bubble"and watches what is going on but doesn't make an effort to talk with customers and that was not the case here. We haven't used the service department yet but plan on doing so when necessary. Would definitely buy from here again.

gcm53598

Sep 12, 2013

I made a good decision getting two vehicles through Heiser Toyota. The salesman, Mr. Al Hussain was very attentive to our needs and made the entire process easy and fast. He knew exactly what we were looking for. The financial process was also great and made easy: No hand written numbers: different number figures in were presented to us and we really appreciated the honesty at this dealership. I am satisfied with the overall experience. I will definitively go back.

Given07

Sep 12, 2013

Working with Joe Malinauskas was one of the best car buying experiences we have had. Joe was honest with us from the beginning of our car hunt and very respectful of our time. We wanted to get the best deal, but at the end of the day, really wanted to buy from Joe because he was responsive and worked hard for us. Another thing we really liked about the Heiser Toyota dealership is how accesible everyone was. We met the sales manager the first time in and the general manager our second time in. We have worked with many dealerships where the management team just "sits in a bubble"and watches what is going on but doesn't make an effort to talk with customers and that was not the case here. We haven't used the service department yet but plan on doing so when necessary. Would definitely buy from here again.

tess22

Sep 12, 2013

This is the first time buying a vehicle that I can honestly say it was a pleasure. Everyone involved listened to what I wanted in the vehicle and when what I wanted was not in the 300 mile radius, they had Toyota build one and kept me in the loop the entire time. I despise the "haggling" that is involved with a vehicle purchase. At Heiser, the Ping-Pong pricing technique was not on the table...just the bottom line with trade, internet discount, and an additional "tent" discount. Everyone did what they had to do (including me) to put me in a new Toyota. The price was $250 over my bottom line (which I never mentioned), so the deal was done.Everyone I dealt with talked with (not to--big difference) me about the FAB of the vehicle in an intelligent, pleasant manner.When I left the dealership, I needed a drink, but not an antiseptic shower.I have already recommended Heiser to anyone who has asked. And I will go back, not only for service, but for another vehicle.

Me

Sep 11, 2013

I am currently leasing a Toyota Highlander from Heiser Toyota. Our salesperson was Lee Sihanourath. He was great with all aspects of the purchase. Thanks!

lmanko

Sep 11, 2013

A few years ago I was treated badly by another dealer, and stopped in at Heiser to see what they would do. I met Al, and the rest is history. I have been 100% satisfied with all my transactions, and have always been treated with respect, courtesy, and appreciation. I love Toyota, and treat my cars very well, so trade-ins have always gone smoothly.On my last pick up of my newest car, Al came in on his day off to assure that everything went without a hitch. I have highly recommended this dealership in general, and Al specifically, to others. I couldn't ask for more!

muher

Sep 11, 2013

I always have a good experience here and that is why I keep coming back. James was friendly and always helpful.love my new car. Thanks James

sandra cupps

Sep 11, 2013

I am very happy with my experience at Heiser. I have recently purchased my third camary, second from Heiser. They work hard to listen to what the customer wants and then do their very best to make you happy. I could not be more pleased with the effort put forth by Brian Drewek. Due to his hard work I am now driving the car I wanted with all the options I wanted. He spent time making sure I understood all the new features of my car and made sure my bluetooth and phone were working before he let me leave the dealarship. This meant he had to stay late, I felt IMPORTANT and for that reason I would not hesitate to recommend Heiser. Sandra Cupps

swendorff

Sep 11, 2013

Heiser delivered on price and Roger made the process EXTREMELY easy, especially for someone out of town. We were able to get the deal done the day I drove there, and he kept me updated on the build and delivery of the car. He took his time to show me how everything in the car worked before I left. LIsa (?) who handled the paper work at the end was professional and organized. Thank you, Roger, and rest of staff! I would highly recommend my experience at Heiser.

Thecloser2144

Sep 11, 2013

I would say the price was fair for the vehicle, but I did find one cheaper in Chicago. When I brought this up to the sales manager he said that their document fees were higher when in fact they were not after I called the Chicago dealership. Overall though Joe was a great salesman and excellent customer service. By far one of the best dealerships I have dealt with.

Joan

Sep 10, 2013

Mr. Hicks, exhibited excellent sales knowledge. He was courteous, friendly, and patient. He answered all questions. I enjoyed buying my car from him. I am recommending others to buy a Toyota from him.

Disgruntled EX long time Heiser customer

Sep 9, 2013

After purchasing my sixth vehicle from Heiser I noticed that the Radio Lights were inoperative and that the a Fog light was not working. I called Heiser and was told that My salesperson would have to talk to his manager about fixing these items. After not hearing back (aprox 2+ weeks) from them I emailed my salesperson and was told that they would not fix either . The sales disclosure stated that the radio passed their safety inspection. However I feel that not having radio lights at niight is definetaly a safety issue. I used to tell all my relatives and friends to buy from Heiser as I always had a good experience. However now I feel that they disregarding my past loyalty toward their company and were only thinking of saving a buck instead of fixing my concerns . You have lost a Customer and my free advertising about your company amongst my friends and relatives.

SusanZ Packerfan

Sep 8, 2013

My husband and I recently leaseed a 2013 Toyota Sienna SE from Heiser. Craig Strzyzewski was our salesman. Craig was hinest and worked hard to get us a great deal. Our van is wonderfula dn I highly recommend working Heiser for your next vehicle!

Deanna

Sep 7, 2013

I wanted to buy a Toyota because my parents have always had one. I bought a used 2009 Corolla. During the test drive I heard the brakes grinding which the salesman told me was from sitting on the lot. I asked for them to be checked before purchase and he said yes. After taking the car home, I found there was no wheel lock key in the car. Had to go back twice to get it fixed! A month after the purchase my "brand new 8-year battery" died and while I was in for that the service attendant told me my car was not drivable due to brakes that were worn all the way through! I told him about my test drive experience and I got free breaks & battery! Also, when I went in for my first oil change, the attendant told me they had to do a recall fix that should have been done before I got the car! These were all items that should have been checked during the safety inspection. I didn't feel very safe after I found all these things out! I wrote a letter to the owner, manager, salesman & service attendant and got no response! I called the manager about it and he said all these things were just coincidences and didn't have anything else to say! Unbelievable and unacceptable!

Ted ....... a toyota fan

Sep 6, 2013

I recently purchased "another" toyota from Heisers on Metro Bvld in Milwaukee. I want to compliment Jessica Phillips for handling the process in a thorough and professional manner. I am an older person, not familar with all the electronics on these new cars. Jessica patiently listened to my needs then walked me through the system. Knowing that I won't retain a lot of the information, she offered to assist me anytime I need help. We have already recommended Heiser to friends who are in the market for a new car.

Thorson74

Sep 1, 2013

Outstanding deal with no hassles and no run-around. Highly recommended! Shopped a number of other dealers and Heiser could not be beat on price. Service so far has also been outstanding.

CPT_Claw

Aug 31, 2013

Great experience! Very honest and straightforward experience. Good followup and found me the perfect vehicle at a fair price. Thanks, Heiser! Thank you, Joe Malinauskas!

Fr. Dennis B.

Aug 29, 2013

James Hicks is the wonderful person who guided us through the buying process. I can't say enough good things about him. I ended up with a great car and a stress-free experience. He listens, he cares, and he has a fine sense of humor. I know I will be in good hands with him with all my future auto needs. Thank you Heiser Toyota for having great people like James.

david

Aug 28, 2013

everything was great just wasn't the car I wanted still check site to see if car i'm looking for shows up

Briana Norris

Aug 27, 2013

I got great service from Al Hussain!!!!!!!!! I would also advice friends and family to come in too. For my first this was really the best choice I could have made thanks for all of your help Al and hope to see you again.

TAC Camry lover

Aug 25, 2013

Jeremy was an excellent sales person. Answered all my questions and was very helpful. Will defenately recommend to friends.

D. Geiger

Aug 24, 2013

The Service was great overall, very nice people. Samantha took a very good care of me, she was helpful and explain what they did to my van and what is the next repaired for it. My van needs new breaks, I already have an appointment for tomorrow. Great Service!!

Steve

Aug 21, 2013

They had exactly what I was looking for for a very competitive price. Joe in sales was great every step of the way. He listened to what I needed and did not try to sell me anything more. I would highly recommend him as your salesperson. Everyone I met at Heier was very courteous and helpful. My hope is that the service team is as good as the rest.

Sandra "SIMPLY AWESOME"

Aug 20, 2013

I have to apologize for an error in my previous "SIMPLY AWESOME" review. The very awesome salesperson that went above and beyond for me was ROGER DROUKAS JR. ROGER YOU ROCK !!

Sandra the satisfied

Aug 19, 2013

Words cannot express how AWESOME Doug is, at the Heiser Toyota Scion dealership.!! From the on-line communications to my face to face meeting with him, nothing could have been better. This is the only way I will EVER DO business again. NO hassle, NO pressure, NO phone calls. I felt like for once in my life, I was with someone I could trust. Due to this gentleman's fantastic service, I am now the very PROUD owner of a 2012 RAV4!! When I came to pick up my car and do the paperwork, I sat down with Frank. Guess what? ALL of the numbers were EXACTLY on what we agreed on. NO surprises. Frank was very knowledgeable and explained every paragraph on each of the papers. He never skipped a line or ignored any questions I had.... Last but not least, was Mike the General Mgr. Mike took the time to find me outside, and come and shake my hand. Mike thanked me, for buying from the dealership.....Can you say "TOTALLY IMPRESSED"? yes! that was me. This dealership and its staff is ONE "CLASS" ACT and I for one will give them all my business. Take my word, go there yourself, you WON'T be disappointed. Thanks guys!!!

Brad

Aug 15, 2013

Very good experience. My work truck broke down and was in need a a new one right away. Doug was very helpful and not pushy like many sale people I have dealt with in the past. Finance was very good as well and breezed through everything and I was on my way with my new truck.

fourtyk

Aug 8, 2013

This is the third car I have purchased from Heiser Toyota. This purchase was in need of additional product information to make the correct choice.Warren Pope provided me a the data to make the correct decision. He knows his product well and was a good guy to work with.Bill knows how to put the transaction together and has an eye for the details that the customer requests.These guys know how to listen to the customers needs as well as perform what they claim.Frank pays attention to the transaction details and made the business end of this pretty painless. The business end of the transaction is not the best part of the experience, however Frank made it easy.All of the individuals that I came into contact with at this store from the receptionist to the managers were very customer orientated.This is the best place in SE Wisconsin to buy a car.

GerYang

Aug 6, 2013

This shopping trip is of most memorable one for me. I like most is the level of communication with the team. The team know that I want to buy a car and so they want to make sure the experience is as convenience as possible with the dealing process as well as financing for the vehicle. I could be shopping for car all day long.

timmytg

Aug 6, 2013

Searching for a new Camry Hybrid, I ran across Heiser on the web. They had the vehicle we wanted at a fair price right from the start. I live 100 miles from Heiser, yet dealers in my area pushed MSRP only and more expensive vehicles with features we were not interested in. Heiser offered a fair and reasonable price and had the vehicle we wanted in stock. Sue Wernicke and Nick Brander worked with us every step of the way.Both friends and strangers are showing considerable interest in our new, 2013 Camry LE Hybrid. "Why did you go to Milwaukee" they ask? The answer is simple. Fair pricing. Good treatment. Not one single hassle. Heiser took the chore out of purchasing a vehicle.Heiser will be my FIRST stop when I replace my pickup.

Henry H

Aug 2, 2013

Very friendly and helpful staff and technicians. The tech came out and talked with me. He made recommendations to me and very clear about why. He wasn't aggressive. I reconnected with one of the service consultant, Maureana, that was at a different dealer! It was very nice to see her again.

Luis Veloz

Aug 2, 2013

Excellent Service. I did'n have to wait longer to have my car serviced( Oil change and Rotation Service). Excellent Customer Service, Thank you very much Chue Lee...Chue was overly and helpful with my RA4. Excellent Service Chue (******** more than five STARTS)..

Craig

Jul 31, 2013

Took car in for 100,000 mile oil change. Service was very good. I thought the recommended future service was a little too much. For example Right License Plate bulb $16.40 +tax and other recommendations like filters that were just replaced recently.

Jeanine

Jul 30, 2013

Needed extra keys cut for a 2006 Toyota sienna which I purchased elsewhere -- They were more than happy to come to my aide Prices were better than other quotes I received. Mark was very helpful. Would not hesitate to recommend to anyone!!

stacie23

Jul 29, 2013

Chue Lee gives 150% customer service, the problem started with Wheel Key Lock, I could not find it, and I had never used it, Toyota is the only service department that has worked on my Rav 4. When the tires were rotated they used a master key lock, the solution to the situation was to order a new one free of charge thanks to Chue and his manager.Whenever I go to Heiser for oil change, etc, everyone is always friendly and customer service is always 100% or more.

Menomonee Falls Resident

Jul 27, 2013

We've been shopping for a vehicle for a while and were really impressed with Heiser. Our dealings with Tony Yang were fantastic. No high pressure, extremely nice. Would definitely buy from Heiser & Tony again.

Mr. Xiong

Jul 27, 2013

I was greeted by Tony, he was very friendly and knowledgeable about the vehicle I was interested in. My choice was a 2013 Toyota Sienna SE van, but after Tony told me that the 2013 Toyota Sienna Limited was fully equipped with navigation and other complete entertainment features, my wife and I had to look at it. We were very impressed with the van so we bought it.

Laura Seal

Jul 26, 2013

Brian Drewek was overly kind and helpful with my first new car ever!! I had my 2 year old with me when I was picking up the vehicle and he made sure to have balloons ready to distract him while explaining my new Corolla's features. I felt so at ease signing paperwork with Joe Vicari, made me very comfortable and I trusted him with all the paperwork I had to sign, and I liked that I was informed of extended warranties, but not pressured ino buying one. Thank you for making me part of the Heiser family!!

Whitey MacPherson

Jul 26, 2013

Samantha exceeded my expectations again! My car was finished early even though it appeared to be super busy. Samantha is the type of person where you go "I want to hire that person - I don't care what she does I just want her to be part of my company". Great service, great people - I always look forward to and really enjoy my visits to Heiser Toyota!

Bruce B

Jul 25, 2013

Very pleasant staff Mr Hicks stayed with me from start to finish to make sure i was totally happy with my new Tacoma. I have referred friends to heiser and Mr Hicks and they too have purchased a new Rav4 . Thank-you heiser toyota for being a dealership that i feel i can trust for all my automotive needs.

Pam

Jul 22, 2013

Joe Malinauskas is fantastic! He exemplifies true customer service. I will absolutely be buying other cars from him and will be referring him to friends. Joe Vicari Jr. was extremely helpful as well! The employees of this dealership make you feel like part of the "family!"

P1234567

Jul 21, 2013

Joe Malinauskas is fantastic! He exemplifies true customer service. I will absolutely be buying other cars from him and will be referring him to friends.Joe Vicari Jr. was extremely helpful as well!The employees of this dealership make you feel like part of the "family!"

Bill

Jul 20, 2013

After being really happy with buying my RAV4 at Heiser from Bill Lawrence, I have been blown away again and again by the excellent service given to me. All the service writers have answered any questions I may have had. My last oil change and tire rotatation, written up by Samantha, came in UNDER the expected charges! And then I get to wash the car as well! The help and advice with my wifes Camry with 250,000 miles on the clock has been especially helpful. This dealership is top notch.

Lefty

Jul 19, 2013

We recently purchased a new 2013 RAV4 from Heiser Toyota, and it was a most enjoyable and hassle-free experience! Our sales rep, Joe Malinauskas, did a great job of meeting our requirements for showing us the vehicle, taking a test drive, and finding the exact car through the "locate" process. In fact, in all my years of purchasing new vehicles, I cannot recall one that was easier and quicker. Joe is a very pleasant and friendly individual, knowledgable about his product, and respectful of your time by being prompt for appointments. I especially liked Heiser's approach to pricing by putting their best price out front on their web site, and on other car buying web sites that I visited. I found that their price was very competitive with other dealers, so, I did not need to haggle over the last dollar as I have had to do in the past when buying a new car. Also, when I went to pick up my new RAV4, I was not subjected to a blizzard of paperwork, or post- sale sales pitches from the finance manager, which I really appreciated. All in all, Heiser was a really cool dealer to work with, and I would recommend them to anyone interested in a new Toyota.

dmweber

Jul 16, 2013

Joe Malinauskas showed outstanding customer service. He made me feel as though he really cared that I got the best deal possible. He was not pushy and did not make me feel rushed. He worked with me until I was satisfied with my purchase. He is an exceptional sales person and an asset to Heiser.

AllisonKay

Jul 15, 2013

I have been a customer of Heiser Toyota's for 15 years. I remain happy and loyal.

Glassmaker

Jul 14, 2013

I have had nothing but favorable experiences with Heiser Toyota

Bill

Jul 12, 2013

My Wife and I bought our 2011 Toyota Highlander from Heiser due to their upfront way of doing business. I would recommend them to anyone looking to buy a new car. Plus, their Sevice Department is 100% committed to customer satisfaction, which is reinforced when you meet Mark and Samatha and many others. You cannot go wrong with bringing your vehicle there for servicing. Thank you Heiser for being a great Dealership!

mnpmcdee

Jul 6, 2013

This is the 23rd vehicle that I or a family member have purchased from the Heiser group. I always find dealing with Heiser very straight forward and friendly. I have recommended them to many of my friends.

Safisfied Customer

Jul 3, 2013

I had a scheduled oil change yesterday and I had just purchsed this car at the end of March and it was a certified vehicle. The air conditioning filter and engine filter were really dirty and needed to be replaced. It definately was more than 3 months of dirt and grime so Heiser replaced it free of charge. I would recommend anyone to go to Heiser to purchase a vehicle or service. They are wonderful and caring.

Wime8v7e8

Jul 1, 2013

The service staff at Heiser Toyota is the best I have ever dealt with. It is as if they were taking care of a family member.

Milwaukee Resident

Jun 26, 2013

Heiser Toyota has great customer service. The length of the wait for an oil change is a little long, but the waiting area is comfortable.

priuspersona

Jun 26, 2013

Ella, finalized all and I mean ALL the paper work for our new car purchase. She was friendly, polite and efficient in getting thru the process. She was quite humorous, and answered all of our questions, while keeping track of all the forms we needed to sign. I learned today that Ella is a new employee, like a week, which impresses me even more with her knowledge of he job.

wtp2013

Jun 24, 2013

Buying a car at this time was not in my plans at all. Joe Malinauskas really helped make the experience one of the best ones I've had. Thanks!

mel

Jun 21, 2013

I have been coming to this dealership for all my maintenance and I have to say that the staff is wonderful. The lounge area is comfortable and I love the fact that the kids have an area to play in also. My kids love it and so do I. Having two kids makes me a little nervous about making sure my vehicle is safe and I have to say that I have no worries going here!

Rod

Jun 21, 2013

I was totally happy with the friendliness of the service representative, Samantha Jezwinski, and the overall service including a free personalized car wash to remove bugs that had accumulated on the grill. Free soda was also a bonus as I waited for the car in their comfortable setting.

Jeanine

Jun 19, 2013

I had purchased a used vehicle else where and was in need of spare keys and remote( only available thru a Toyota dealer) I did not have the amount needed to buy directly so I called your service depart and spoke with Mark. He offered cost effective options avail able from the internet and then was willing to cut my new keys and program them without me "taking out another loan" (replacement keys are very costly) Your staff was very courteous and made you feel welcome. Hats off to Mark in your service department for keeping prices real . (if you cant afford the "keep up" of the vehicle then it is not going to keep it's value. As of this writhing I would not hesitate to visit you for service and possible later date trade in.

PC89

Jun 16, 2013

I was shopping for a used car, and after showing me multiple cars both within and outside my budget, I chose on one that was within my budget, but experienced a few delays before actually getting the vehicle. Overall it was a good experience, and the salesperson I worked with made every effort to ensure that.

Irena

Jun 14, 2013

Samantha was very knowledgeable and helpful in explaining the Care Plus Package. She took the time to help me understand what was covered and for how long. For that she gets FIVE STARS from me! Jessica was also very helpful and nice while explaining the features of the Prius C. I really like the patient, understanding help these women gave me, the focus they had on helping me as a customer and their no pressure attitude. The excellent service we received from them will keep us as Heiser customers for a long time.

blacklab1

Jun 9, 2013

Roger, offered me the best price on line between 4 dealerships, and when I met him, he was true to his word, honest, and very likeable. I am very happy and satisfied with Heiser Toyota

nwait

Jun 8, 2013

Heiser Toyota at Metro Auto Mall has been my family's auto repair as well as sales shop for our last 5 vehicles, including sedans, SUVs, and trucks. We depend on them for their consistently knowledgeable repair work and continue to go back to them because of their dependability.

Barbara Prius Lover

Jun 7, 2013

The service was fast, thorough, and very pleasing. Waiting room amenities were terrific. The job was done well and on time.

Mr. Magic

Jun 6, 2013

Just had my 10,000 mile service on 2012 Toyota Highlander. Excellent service and prompt. Customer lounge very inviting.

Nancy D

Jun 5, 2013

Samantha J was very helpful with my service appt. My needs were 100% accomodated. The service dept at Heiser has improved over the years. They used to push for extra services more, but now they do much less of this, and I feel like I have more choices in what I get done for my car. I don't mind being told what might be needed, but I don't like being pressured to do the service when all I thought I was coming for was an oil change.

Mondo

Jun 3, 2013

Samantha Jewzinski made my short visit extremely enjoyable.

oldprius

Jun 3, 2013

I went there for oil change and check-ups. I had to change the tires, which cots a lot (to me as a student). They also suggested me to do other oil check, and that just a check was not cheap. However, service consultant, Sam, explained the details and also asked tech people to double check (I think) if I really need that right now. She also gave me some discount using the coupon that I did not notice. I felt like I was treated as a valued customer even this was my first time there. The place was beautiful and fully equipped so that my waiting time was not bad at all. Only thing was the bit far from my place. Other than that, I am happy with my experience.

brk3962

May 29, 2013

Leasing a vehicle is not always the most pleasant experience in the world, but working with Joe was extremely relaxing and pleasurable. He had no issues with delivering on the commitments that he set forth for us. There is no doubt that I would gladly refer family and friends to Heiser and to make sure they see Joe when they arrive. Thank you Joe for all that you did for my wife and I, we will be back in 3 years!!

animal lover

May 28, 2013

I brought my Toyota Yaris in for an oil change and to patch my tire. Though I was disappointed my tire could not be patched and I had to buy a new tire my experience was very positive. Samantha, my service consultant, was upbeat, friendly and professional. She was also patient with all my questions and researched the tire I bought for warranty and expected mileage. The facility was clean and the staff friendly. A staff person offered popcorn to us in the waiting area and there was soda in the fridge. It was nice for those of us being there at 7:30 pm in the evening.

Au Bon Appetit Ltd.

May 28, 2013

Excellent service.The service consultant was Samantha Zwinski, she was very friendly, courteous and efficient

Jjohnson1997

May 26, 2013

Our experience with Joe was fantastic!!! He was ready for us and had the car we wanted to test drive out front waiting for us. He was very helpful on the test drive with all the features of the vehicle. Joe spent time going out to walk the lot to see if there was another option for us as the car we test drove sold while we were out driving it. He worked with his managers to get us a good price. Joe made for a very pleasant buying experience!!!!! Heiser is lucky to have Joe. We will recommend Joe and Heiser to any of our friends in the market for aa new vehicle.

Amy T.

May 23, 2013

I drove into the Service Center, without an appointment, because my son's headphones got stuck and tangled up in the center console. I was greeted immediately by Chue Lee, explained my problem and he immediately got a technician, Dan Kane, to come over and look at what could be done. Within minutes, they not only untangled the headphones, they did it with a smile on their face and they wouldn't accept any payment for their prompt service.

Jcriddle

May 18, 2013

We came in to check out an Internet special on a new toyota sienna and were so pleased with the whole experience. We didn't plan on purchasing a car that day but went in with the intent of checking the car out and then thinking it over as we tend to take weeks even months before we make a big purchase.However the price was so right and the entire staff made it such an easy process when we asked for their absolute lowest price out the door, they printed it right out and explained it, that we did end up buying that day. After we found out our trade in value we left to go home and think and they were still so nice when at other dealerships we have been treated downright rude when we leave to think. When we came back we negotiated a little on our trade in and it was all handled very professionally and politely. We left feeling like we got a fair trade in and an absolute steal on our new car. James was wonderful throughout the whole process and so friendly with our two kids who were beyond done car shopping! We both continued commenting throughout the week on what a great process it was and would wholeheartedely recommend this dealership and particularly James to anybody in the market for a new car!

goldsmoke

May 17, 2013

Very happy with the courteous and quick service I received for my 2012 Camry SE. Will get my service there as well as my new Toyota when I am ready for another one.

Steve

May 12, 2013

Yesterday (Saturday) afternoon I found a construction screw imbedded in the tire of my 2011 Toyota Rav 4. I called Heiser and luckily they were able to take me in to fix the tire, and while I was there also were able to provide the 25,000 mile service which had recently come due on my vehicle...all at the same time...all on a SATURDAY afternoon. The Service Consultant, Samantha, who assisted me was excellent, and the service technicians who repaired my tire/service my vehicle even stayed 1/2 hour over their 4:30pm service department closing time to complete the work that I needed done. They all met and exceeded my expectations for service. Although I have purchased and leased a number of Toyota vehicles from Heiser, for me the purchase/lease of a new vehicle is only as good as the aftercare/service provided by a dealership. I will continue to be a loyal Heiser customer due to not only their excellent sales staff, but also because of the excellent service that Heiser Toyota has provided for me in the past, and continues to provide, as demonstrated by my experience yesterday. Kudos to Heiser!!!!

hayward22

May 12, 2013

Very nice experience. Joe M and Pat were great to work with while buying my car. Joe V was great in fiance and got me a great deal. All 3 were top shelf and I would buy a car from them again.

JT

May 11, 2013

Pleasant experience today at Heiser Toyota! Just a routine appointment but I was in and out within an hour....... The waiting area is very nice and comfortable. The employees were all very nice as well. Very pleased with this dealership! This is my second car that I have purchased through Heiser - I would definitely go back again!

Ms.SC

May 11, 2013

I had a really good buying experience. My new car sales person, Joe M. , was exceptional! I typically do like purchasing vehicles due to the high pressure sales tactics. But I did not experience that with Heiser. It took me a month or so to make up my mind and my sales person kept in contact as we had agreed. They did not have my car and had to locate it. They promised it would be delivered on my birthday, and it was. I love my 2013 Blizzard White Highlander Limited. It came with a full tank of gas! Peter, the finance person was a gem, but the paperwork took appx 2 hours. However, that was soon forgotten when I got on the highway. Overall, it was a great experience and the entire team was very professional.

Jason from Milwaukee metro

May 9, 2013

Had a recent auto emergency, Heiser Toyota came through big! Joe Malinasuaks (spelling? No disrespect man!) was there and helped me& my family out. Working on a limited budget with specifics in mind helped us obtain a really good used car. Meeting the rest of the team was a very positive experience as well. The dealership was stunning,clean and welcoming. They accommodated my children amazingly well during the paperwork side of the deal. Peter Butler in finance made everything simple, clear and the information was not muddled or confusing. Such a positive experience, this is our second Heiser family purchase in recent months!!!

Happy Mike

May 8, 2013

Heiser Toyota once again provided me with great service and a very welcoming experience. My car was quickly inspected during a routine oil change and I was given options of how to fix the noise my car was making. During the whole process I was comfortably seated in a relaxing lounge with free hot and cold beverages, newspapers to read and TV to watch in a very bright open waiting area between the new cars and the service Dept. I will continue to recommend this dealership to anyone who wants good attentive service.

AnythingsPossible

May 8, 2013

The back bumper of the car came with little tiny holes which was filled with another shade of color. I contacted the used car manager and he doesn't know how it got there. Stay clear from this dealer.

KVB

May 7, 2013

Reserved time for an oil change/tire rotation. Service done in a timely manner while I waited in a comfortable atmosphere.

zFan

May 7, 2013

The back bumper of the car came with little tiny holes which was filled with another shade of color. I contacted the manager and he doesn't know how it got there. Stay clear from this dealer.

May

May 6, 2013

We had an older Highlander we had serviced at Heiser when we moved to the area 6 years ago. We were so happy with the service department, we decided to buy our new car at the same dealer. Everyone was helpful and gave timely updates. Our old Toyota drives like new and expect nothing less from the new one in years to come.

fjstadler

May 6, 2013

My wife and I went to the Milwaukee Auto Show and decided that we wanted a hybrid, so we knew it was going to be a Toyota car. We were pretty sure that we would buy a Camry, until we went to Heiser and drove both a Camry and an Avalon. We had talked on the phone with a sales person, who turned out to be Joe Malinauskas. We can't say enough good things about Joe - he is personable, he was able to answer all of our questions, and he listens!! We had a wonderful experience taking test drives, and getting to know both the Camry and the Avalon. We liked both, but decided on the Avalon. We went home, did our homework, and called Joe back to offer a price that we felt was fair. Joe checked with his managers, and the deal was done!! It was a pretty simple process. Our car was not available locally, so it was ordered, which was just fine, and came in when expected. We picked it up just two days ago, and could not be happier with the car, the experience, and the interaction with Joe and the other staff at Heiser. Thank you Heiser!! We will definitely recommend you to others! Fred and Judi Stadler

Whitey MacPherson

May 3, 2013

OK, so I drive up to the service garage door and it opens automatically and I drive in and wonder how far I need to go - but no worries, a Service Person came out and actually met me and said I could leave the car right there wih the keys in it - wow, thank you. Now it gets better - I walk into the service office and there are a few people there and I wonder how long this will take, but Samantha comes right up to me and says "let's get you going" - wow, thanks. Now it gets even better - after typing up the order for the 15,000 mile check-up, tire rotation, etc., she explained everything to me. Samantha told me it would take about one hour so while I was waiting, I had a great conversation with Pat - great guy - and looked over all of the Toyotas in the showroom which I really like to do - I looked for my buddy Al, and my friend Liz, but I couldn't find them - they are actually like family. So after about a half an hour, Samantha comes out and finds me and gives me an update as to how things are going - that's right, Samantha gave me an update. Communication is so important and Samantha gets it! Then she came out only 50 minutes total from when I arrived and said I was all set, my car was out front - no hassle - are you kidding me? Great service, great communication and great people. I actually enjoy going to Heiser whether it be to buy a car or to have service done. I am still tring to figure out what happened - I don't know if everyone has this great of an experience, but if they happen to get Samantha, I guarantee they do.Thanks for taking what could be a painful experience and making it inspiring!

rhuenink

Apr 30, 2013

Joe Malinauskas got to know us and learn what we were looking for. Then he showed us what was possible within our interests. When it got to the price he listened to us and was very specific about what he could do with the price. After checking with a few other dealers we came back to work on the price because we were very impressed with Joe and Bill the sales manager and with the dealership as a whole. We came to an agreement on the price that we were satisfied with and had them find the car that we wanted. It only took a few days!We had to wait for the film cover for the hood, fenders and rear bumper.When the car was delivered we were served very well by Joe Vicari, Jr. and decided on the paint protection options since we have the habit of keeping cars for a long time. He also was very professional and easy to work with.Joe Malinauskas then went through the operation of the entire car with us to the extent of making sure that my cell phone was paired correctly with the Entune system. This was very impressive since I had read a lot on-line about people having trouble with the pairing function which I believed to be due to inadequate setup. Joe brought in a service specialist to make sure that it worked with with my cell phone. Further, Joe went through many of the functions of eTune and how to get the mirror buttons to work with our garage door. This was all very helpful because after not having a new car for 17 years some of the setup tasks were rather daunting even for a computer professional.Heiser is many mile further from our house than the Toyota dealer that we had previously worked with. The friendliness, accuracy of what we were told, price, and in general the professional manner in which we were treated was a huge factor in our deciding to work with Heiser and especially Joe Malinauskas who represents Heiser very well.We would recommend Heiser Toyota to any of our friends who were looking for a car.

Terry

Apr 29, 2013

Service was prompt My car was checked over by the mechanic who found a nail in a tire.I had it repaired and was glad I was able to avoid a flat somewhere down the road! Samantha Jezwinski, the Service consultant could not have been more cordial. She kept me advised on the progress of the repairs which was helpful!

RonG

Apr 27, 2013

Overall I'm happy with buying a used car from Heiser. The car (2009) is in great shape, and I got it at a good price. Jim H and Brian D were pleasant to deal with. After I got home with the car, I noticed it was missing the rear headrests, and Heiser quickly had replacements sent to me. That was a very nice touch. The main downside was the waiting time...the paperwork took over 2 hours.

kimisneat

Apr 26, 2013

Hi,Friendly staff and nice environment but you need to decrease the waiting time for customers.I bought the car and the mileage on my car paperwork had 13 miles - which is the mileage of when I left after putting a down payment on the car. Now I was told after my first visit that my car would be stored with a SOLD sign on it...However, when I went to drive off in my new car the next week..mileage was 20. This leads me to believe that my car was test drove after I paid the down payment. Disappointing...For my first visit - I was at the dealership for over 2 hours to look at ONE car model and test drive TWO cars. That is way too long. I didn't have any trade-in and was not interested in any financing. The reason I was given on wait times..is it was due to the computers being slow. Buying this new car was actually not a pleasant experience due to all the waiting time. Getting the car keys...getting some paperwork...more paperwork...more paperwork... My second visit went much faster - thank you Katie! Also - I suggest when someone asks a question please don't answer back ... I don't know...no one has ever asked that before. Instead please let them know you will get back to them...and then get back to them. We now feel that after the sale the business is not interested in helping with questions. This feedback is a suggestion for Joe. I look forward to using Heiser for my Toyota Care maintenance!

brostrom

Apr 22, 2013

Joe Malinauskas was great to work with. I knew what kind of car I wanted, and when we found the color, doing the lease deal in a timely fashion was all I wanted. Joe understood immediately, avoided the details I wasn't interested in, and facilitated the completion of the transaction within a couple hours. It's the fastest I've ever done a deal. Nice job Joe! I look forward to working with Joe and Heiser over our 36 month lease of our Prius C.

autumn1

Apr 21, 2013

When I started looking at cars, I knew I wanted a Toyota and I wanted to go to a dealer close to home. I met Joe M. on a Saturday morning. He was very friendly and very professional. He was able to answer all of my questions and explain what Toyota was offering. He allowed me time to think about it, and was never the "pushy salesman" type and I appreciated that. When the deal was closed and I came to pick up my car, he again was very professional and explained everything I needed to know to drive home my new Corrola.Peter Butler was also very helpful at the closing, going through the mounds of papework and explaining the details clearly.The showroom is excellent, clean and comfortable.I would recommend this dealership and Joe M to others.

Schickert

Apr 19, 2013

Brett was awesome! He was friendly, patient, and knowlegeable. He did an excellent job of explaining not only the vehicle features but also the services Toyota offers. On the day we picked up our Highlander he was very respectful of our time and very professional but still esay to relate to. We trust Brett that he gave us the best deal possible. I would, and will, highly recommend Brett to future Toyota owners! :)

ozaukee

Apr 8, 2013

The dealership has always delivered friendly, prompt service. The pricing appears reasonable for a dealer. I have bought 2 sets of tires and they were able to get the tires I wanted at a reasonable price. The only minor problems I have had, which did not affect the review, is whether they wash the car before giving it to me after servicing or whether I have to drive it through their car wash. There was another instance when I had a water pump replaced but the new pump was leaking when I returned home. The service manger promptly took care of it by having the car towed back to Heiser and corrected the problem. I do not know if this was caused by a faulty part or by an installation error. I did appreciate the quick response and corrective action.

mkstanley2

Apr 7, 2013

The reason this dealer was selected was from information given from USAA. After visiting the dealership, Joe Malinauskas was very professional, friendly, and established rapport with me quickly. This is the reason why I chose to buy the car from Heiser Toyota. Joe made this the best car buying experience I've ever had. Thank you! Marlene Stanley

Satisfied customer.

Mar 20, 2013

I did not buy my car here - they were not the best price. However, I did buy my previous car here because the price was right. I am extremely happy with the service. Therefore, I have chosen to have my new car also serviced here. From a service perspective, I find them courteous, knowledgeable, very competent, and competitively priced. I will continue to have my cars serviced here.

mama1994

Mar 12, 2013

The service I received on my car was outstanding. The garage and waiting area are the best I have ever experienced in this business. The service tech offered a loaner car without me having to ask if one was available for an overnight auto repair. the car was ready as promised at the designated time. I would return to Heiser for any service needs.

timcassidy347

Mar 11, 2013

I purchased two cars in a week from Heiser becuase of their friendly sales staff and their fair pricing on my trade-ins, new purchases and financing packages. In the last 5 years, I have purchased 4 cars and have dealt with Mr. James Hicks on all of those deals. He is very honest and makes the whole process easy and enjoyable. Their service department is timely, professional, and always aiming to please.I bought my first car in 1984 from Heiser and I don't plan on going anywhere else.

Mike with a Prius

Mar 5, 2013

Had a really good buying experience. Went to Heiser because I saw on Cars.com that they had the car I needed at about $1,500 cheaper than anywhere around Chicago. The car had been in 3 accidents, but the salesman was very upfront about going over those with me. He had lots of bodyshop experience and told me what to look for.The paint color match is perfect and the texture is a tiny bit different, but I don't care about that, so the car is a good match for me. The previous owner had had the car for 4 years since the last accident, so I guess htere ar eno residual problems. Brett the salesman was very earnest and straightforward about everything, and even picked me up at the Milwaukee train station the day I came to pick up the car, so that I wouldn't have to drag my whole family up there and then drive back in tandem. Closing the deal was pretty quick and painless and I was in and out in half an hour. Very happy with the car and the deal I got. The only thing that was weird was that on the day I agreed to buy the car, I told them I would take it if they could meet the price that my insurance company was paying to replace our previous car. I asked if they would come down that last $450, and they agreed to come down $300, and I decided to settle there. Then, after signing the contract, I saw that the new internet price had come online that morning, and that it was lower than what I had negotiated. I caught this right after I signed the contract, the salesman "went back to the manager" and they agreed to honor the new, lower internet price. Great. Then I realized that, with their last offer, they were negotiating UP from the current asking price. I wondered how it could be that neither the salesman nor the manager could know what the asking price is for a car they were selling. Mike the manager explained to me that they have a "third party pricing source" that sets the prices for some of their cars, and that he doesn't necessarily print them out every day and that they had missed that price change. Okay... I negotiated another $200 off the new low price because I felt foolish buying a car that had been in three accidents for the asking price. So that seemed weird but everything else was cool.

fourtyk

Feb 26, 2013

I have purchased two cars from Heiser and each time it was a great experience. Bill was a no nonsense guy, did what I requested of him and made the entire experience great. Most of the deal was done e-mail to save time. They made it work for what I needed.

teresamarie9809

Feb 26, 2013

I walked into the dealership and was immediately greeted with a smile and taken care of. All employees went above and beyond any expectation I had. I was taken care of by the best. My whole experience at the dealership really made me feel important. Everyone, including the cashier, was so friendly! I definately would reccomend this dealership and I would come back again. Thank you SO much!!

Clary

Feb 20, 2013

We had couple recall issues so combined them getting done, with oil change and rear window wiper. We previously had work done where car was purchase but had couple bad experiences, so decided to go elsewhere, We couldn't have picked a better place, all personal was very friendly and courteous to us and service was speedy. Would absolutely go back and next vehicle purchase will definitely be with them.

John the "Amazed Customer"

Feb 16, 2013

The service that I received from Mr. James Hicks and Mr. Mike Finn from Heiser Toyota was unlike any other car buying experience I'ver ever had before. I've always purchased new vehicles for myself but wanted to try certified pre-owned this time since I was purchasing a vehicle that will eventually be my son's first in the very near future and for the budget itself. I tried few local dealers but after running into dishonest and untrustworthy salesmen and their managers I decided to try Heiser Toyota in Milwaukee, WI although they were 100 miles away from me but I'm so glad that I did. They treated me like as if I was part of their family and the whole buying experience was worth every mile of it. I may have been able to save time and 400 miles, visited twice in two days, by purchasing locally but the buying experience itself was was worth more than thousands in savings. They were very friendly, honest and displayed nothing but professionalism and made me feel very comfortable throughout the process. Thank you so very much for your awesome service and I will definitely see you guys again when I'm ready for another one.

John Y.

Feb 16, 2013

The service that I received from Mr. James Hicks and Mr. Mike Finn from Heiser Toyota was unlike any other car buying experience I'ver ever had before. I've always purchased new vehicles for myself but wanted to try certified pre-owned this time since I was purchasing a vehicle that will eventually be my son's first in the very near future and for the budget itself. I tried few local dealers but after running into dishonest and untrustworthy salesmen and their managers I decided to try Heiser Toyota in Milwaukee, WI although they were 100 miles away from me but I'm so glad that I did. They treated me like as if I was part of their family and the whole buying experience was worth every mile of it. I may have been able to save time and 400 miles, visited twice in two days, by purchasing locally but the buying experience itself was was worth more than thousands in savings. They were very friendly, honest and displayed nothing but professionalism and made me feel very comfortable throughout the process. Thank you so very much for your awesome service and I will definitely see you guys again when I'm ready for another one.

clh

Feb 14, 2013

The visit was for service in regards to an oil change, tire rotate and wiper blade replacement. While waiting for the service to be completed, the repair technician came to speak with me about a few items they found (bulb was out on the license plate and air cabin filter needed to be replaced). The technician gave me the cost of these items after which I gave the go ahead to complete the necessary repairs. The wait was a bit long (one and a half hours), but the waiting area is very comfortable, so it was alright. After the repairs were done, a service representative checked me out (quite hurriedly I admit) and I didn't get a chance to look over the bill until after I had checked out. It was then that I noticed I was charged the incorrect amount for the license plate bulb installment. I went to the service representative, told him the issue and because it was already paid for, he credited my account for the full amount of the bulb replacement. So, when I go in for the next repair, a credit will be on our account. I was very appreciative of the customer service since they made the mistake in overcharging me. Almost all of our repairs are with this dealer and we also purchased the vehicle from them. The service representatives seemed rushed and stressed because they were short handed. I was in no hurry, but felt rushed. That is the only concern I had with the whole experience.

Rbarthel1z1

Feb 14, 2013

This dealer performs excellent timely service with staff who strive to make your visit the best possible. They include a free car wash after the service visit. This last time they had it washed for me on pickup

cpforseniors

Feb 13, 2013

Reason for visit: I'd like to select both service & new sales. Bought vehicle new AND also service vehicle at Heiser. Heiser is the best dealership I have dealt with in my almost 40 years of buying vehicles for myself and my company. Great communicators, scheduling service is easy, pulling into the garage you are greeted and assisted right away, go inside to check in, staff keeps you updated in the progress of your vehicle. Staff is always clear about what they're doing with the vehicle & why. I've had my Toyota Sienna about 3-4 years, absolutely no servicing issues -- never stranded alongside the road. Only had to do standard maintenance for how many miles is on it (I already have approx. 80,000 miles on it) and a couple of flat tires over the years. Prices good, get in & out pretty quickly. If you have something that takes time, they'll shuttle you to your job & come and get you later, when your vehicle is done. A couple of times over the years, I dropped in without an appointment and was treated very well. Staff is always friendly & efficient. Waiting room is decent while you wait for an oil change, TV, comfy couches/chairs, high tables to work on your laptop; clean bathroom; some complimentary beverages in the waiting room. Everyone is helpful & polite. I'll never go anywhere else now that I've found them.

dcs20037

Feb 13, 2013

I have been going to the dealership sine the purchase of my vehicle there. I am currently under a service plan but plan to continue going to this facility for scheduled maintenance once my plan expires.

LauraJean1

Feb 12, 2013

Just got an oil change, tire rotation, Brian answered all of my questions about another problem I had with the sliding door. He was honest and courteous and wasn't condescending like some service agents can be. He was awesome!He even had my van washed!I will definitely be back!

Dinnauer

Jan 27, 2013

After the first visit at this dealership in 2011, when we were treated so good, we felt that we owed the dealership a second chance with the leasing of another vehicle. We feel that the dealership treated us like they wanted us to come back, so we did. They sure go out of their way to make you feel like they really want your business. Great, friendly personnel who work their hardest to get you the best deal possible.

w951wh7

Jan 26, 2013

The service was quick and they worked around our schedule. We needed to purchase a card quickly due to a fire at our home. Both our cars were totalled.

edmarlloyd

Jan 25, 2013

Heiser received this rating because they are very friendly, very accommodating and generally nice staff and I was impressed. Warren Pope was probably the nicest car salesman we have ever dealt with and showed concern of our feelings and we thank him for that. We would deal with Warren absolutely again and again. Please relay that to him and his boss!!!!!!

stacycap

Jan 25, 2013

Very friendly and nice people, great car buying experience from Al, but iffy on if I would really take my car back for service. Took it in twice in one month and problem is still not fixed.

nileskw04

Jan 18, 2013

Overall, I had a decent experience with Heiser Toyota. They had the vehicle I was looking for, and provided me with the complete history report of the vehicle. They couldn't do much on the price, as they said it was "internet priced". I would buy from them again, if they could be a little more competitive on pricing.

Rick Kaiser

Jan 11, 2013

I wasn't really planning on buying a new car right away. After looking at the Prius and learning alot more about them from Doug I started to think about it more and more. I bought my Prius because of the knowledge and information I received from Doug Mcdonald. Even after I bought my car I can call him and have for help with features I can't seem to navigate. I truly appreciate all the help and customer service I have received from Heiser Toyota. Thank you Mr. Richard Kaiser

CarPeople

Dec 21, 2012

We were in need of a good quality used car at a fair price. After doing a lot of research online - including reviewing the Carfax - we narrowed our search to 4 vehicles ... all of which turned out to be at Heiser Toyota. We came into the dealership with the printouts and were treated very well by salesman James Hicks. Actually one of the vehicles we wanted had already been sold, but James took all the time we could have asked for in going over the 3 remaining vehicles and taking each of the vehicles on test rides that were NOT pre-determined but instead gave us the opportunity to really know the cars. No pressure, no pushing. When we decided on the vehicle we wanted we had a fair and frank conversation and settled on price without the usual game playing. It is rare when one can walk out of a dealership feeling that the deal was fair to all concerned, but that was our experience. We highly recommend James Hicks and Heiser Toyota.

Ed Wimer

Dec 11, 2012

I purchased my 2006 Avalon at Heiser and have been taking it in for service ever since. The staff could not be more courteous and helpful.

Jeff Hunt

Dec 8, 2012

I and my company have been buying vehicles from Heiser for more than 20 years and have most often experienced excellent service. Over the past ten years Roger Droukas has been our go-to guy and has always made the buying process efficient. We will surely continue to purchase our vehicles from Heiser and Roger.

Goldsmoke

Nov 28, 2012

Heiser had great inventory and very friendly and knowledgeable saleman Roger Droukas Jr. Roger made the shopping experience easy and fun. Lis in finance was extremely savvy in finding and making arrangements for the loan and eliminated the to chase the city looking for the best rates. Will definitely be back.

MickeyO

Nov 27, 2012

We'd been looking for a 4runner at several dealerships, but returned to Heiser because of Roger Droukas' low pressure and friendly attitude. Financing and agreement on price was smooth and extremely efficient. Atmosphere and introductions of fellow staff made us feel welcome and part of a "family-orientated" business. We will definitely return.

Trent Alexander

Nov 23, 2012

Had a great buying experience was very nice dealership.

Chester

Nov 12, 2012

Good overall experience with buying this truck. Salesman Roger was helpful and made this experience go well! Will check with Heiser Automotive Goup next time I'm in the market for a new or use vechicle!

LuvMyCorolla!

Nov 12, 2012

I would highly recommend working with Roger Droukas! We explained our needs and he suggested the ideal vehicle for us; which was the Toyota Corolla. Roger took care of every little detail, and got us the car we wanted at the best price in town. We'll definitely be back to purchase a new truck when it's time. And, the service hours are fantastic, too!

Reggie

Nov 12, 2012

My Rav-4 is a great car; so good that my wife now insists on driving it and I "get to drive" her Hyundai Elantra. I trust Heiser as the only place to take the Rav-4 for oil changes, and it's the place where you'll find their top salesperson - Roger Droukas.

TK xD

Nov 12, 2012

I originally stopped in July. I was just beginning to gather intell on a new vehicle. I was very up front about that; I made it very clear that we wouldn't be "ready to buy" for several months. Roger took plenty of time with me and thoroughly explained the whole Scion program, even taking the time to give a detailed breakdown of the overall difference in cost between leasing and buying. Even the manager came over to meet me and offer any assistance. A few months later when we were "ready to buy" it was the easiest, most hassle free purchase of any car we have ever bought. We will definitely keep Heiser in mind when the time comes to replace our other vehicle.

undecided

Nov 12, 2012

I recently was at Heiser Toyota shopping for used cars with my husband. Our friends sent us to visit Roger at Heiser because they had a great experience when they bought there new rav4 a few months back. Roger did a wonderful job showing us cars in our price range and answered all the questions we had about the various vehicles. He made the car shopping experience very pleasurable and easy. Thanks again Roger, we will see you after the Holidays and will hopefully find just the right vechicle for us.

motorann

Oct 3, 2012

I don't live in WI, but when I was researching new minivans recently, several family members there recommended Brian in Internet sales. I thought if I got a great enough deal, it would be worth it to buy it there. I was on the fence about a couple of different vehicles, and after I got a great quote from Brian on a 2012 Sienna, we talked and he answered all my many questions patiently. He was very friendly and nice, not pushy at all. I was really impressed that he knew so much about the Toyota vehicles (the Highlander was a contender too). Other dealers/sales people I talked with didn't know half as much about the cars they sold. In the end, I bought locally (with travel, price was a wash), but would totally recommend Heiser to anyone living in the Milwaukee area.

dhabud

Jul 3, 2012

Dishonest dealership. These guys low ball you on phone to get you into dealership. once you are there , they jack up the prices. Dont make promise that you cannot full fill, Shame on you Heiser Toyota.I finalized the deal with sales person name Ryan Withenburg with his manager Tom Enters whispering in the back about service fee of $194. So the price they agreed to on phone was $30500 with Couple of options for toyota sienna XLE. Also they pressured me on phone telling me that this price is good only if i stop in make deposit as they still had to locate a vehicle. Ryan told me on phone that I will be taken care of by his manager Tom Enters as he is only scheduled to work till 5:00pmI reached in evening at schedule appt time. Tom Enters made me wait inspite of my appointment. Then he comes tells me that price is $30900, I was ready to walk out but was also excited to buy a car, so stayed. Tom Enter send another sales person to deal with us (As he is mananger and has to seat in his cabin). I explained salesperson about our deal and I was ready to put in the deposit at $30900 with options agreed upon earlier. This sales person writes me down the price of 30900 and lists options on a peice of paper, so we thought things are ok.Next thing we know is he talks to Tom Enters and comes back with saying that price of $30900 is without any options.(options will be $500 extra). General Manager Pat Pomeranz stops to talk with Tom Enters in his lil cabin. Salesman is dispatched to tell us that they cannot make a deal at $30900 with options included.Dont make promise that you cannot full fill, Shame on you Heiser Toyota.

BN123

Jun 24, 2012

I bought a used Toyota. All the people were nice. But the process took very long. We went for a test drive. We noticed some noise from the back which they said they would attend to but they did not. I had to ask them a few times before they showed me the Carfax report. I don know why? Then they did not accept my starter check and I had to go to my bank and get cash. After the purchase I received a few emails asking if I was happy with the car and if they could do anything more. I wrote them about the noise and asked about when the oil was changed last time. But I did not receive any reply.

Comfort and safety first

Jun 21, 2012

I bought my camry in Heiser Toyota and it was a great and smooth experience. I think they made the car buying experience less frustrating than other dealers . Recommended.

sledger

Mar 24, 2012

Everyone I can into contact with at this dealership was extremely friendly. I feel like they went above "good" customer service. I told Brian what I was looking for and he came back with several options for me to choose from. I usually have buyers regret when spending a lot of money on something, but I felt comfortable with my choice. Anytime I hear a friend or family member say they are looking to buy a new or used car, I will recommend Heiser. I will also tell them to speak to Brian!

jcullert

Dec 25, 2011

Best car buying experience both my husband and I have had. Pre-buying Research:When we decided on a new Toyota truck my husband contacted his preferred dealer and I checked out almost every dealer within 100 to 200 miles. I checked stock, ask questions and set up a contact/sales person to work with. Heiser did things right from the start. They respected my wishes to contact me using e-mail during this stage, the e-mails were from a real person that actually provided the information I requested and provided useful information I didn't ask. I also didn't get tons of generic/bulk e-mails from unknown or duplicate people at Heiser like I did from others. Pros- e-mailed me like I asked, gave me the info I asked for, initial pricing given was real/transparent/a true fair priceCons- 1 or 2 bulk e-mails sent over the course of approximately 2 months Coming in:When it was time to test drive, James and everyone at Heiser were really helpful without being pushing in any way. I'm not only a new mother, but I have a demanding job and can't predict when I might be done for the day to even schedule an appointment very easily. I believe it took me almost a month to find time in my schedule. James did not get impatient with me in all that time. When I had an unexpected cancellation, James was able to get me in for a test drive with short notice (in fact it was shorter notice than I think is respective to give another professional and I thank him for that). Pros - not pushy, able to accommodate busy scheduleCons - not available at 5 am for a test drive **JUST KIDDING; the sales hours were more than accommodating - no cons** In Person Experience:Once at Heiser, everyone was professional and friendly. The place was set up well and had some great features like comfortable couches, great lighting, children's area and refreshments. I really enjoyed talking to everyone there. I observed other sales people/customer iterations and was very pleased. Anyone of them would have been good, but James Hicks was great. James was very knowledgeable with all my many questions. He took the time to listen to me and understand my needs. If he didn't have the answer off the top of his head, he found the answer for me. I really enjoyed myself at Heiser. When I came back with my husband, James zeroed in on all of his needs. He helped us find the right truck for the both of us. Pros - the employees, Sales experience of James Hicks, comfortable place to be Cons - none to speak ofPurchasing:Negotiate a price was relatively painless. We worked out a great price with the features/accessories that sold both myself and my husband. Every department worked hard to send us home with our Toyota Tundra that day. I am really grateful to everyone for working so hard. I can't wait to get my scheduled service so I can stop in to say hi and thank everyone again. Heiser Toyota will be our first choice for our next new or used car without a doubt. Pros - relatively painless negotiating, great price Cons - none Overall: pros - Great car buying experience. Fair price from the start. Good people to work with and a great product. cons - one or two bulk e-mails

lawyer15

Dec 17, 2011

I would never buy from Heiser.I have received information from their employees pertaining to some of their practices.Quite a few customers walk away feeling satisfied and have no idea how much money they could have saved.Also they have some employees who exhibit poor behavior.One of those employees is Altaf Hussain.I have never seen such unprofessional behavior from a salesman.He is very aggressive and unpleasant for a person that works with the public.In conclusion,anyone would do well to stay away from this dealership.

awgw1936

Sep 11, 2011

My husband and I both agreed that our experience, as it has been in the past, was a very good one at Heiser. The incentive to trade in his 2005 Highlander was what initially brought us in, and we ended up buying 2 new cars! We also enjoy working with Al Hussain - he's our guy! We purchased our other vehicles from him and feel very comfortable dealing with him. All in all, we had a great experience at Heiser.

sandy373

Sep 11, 2011

After trying to get the 2011 Highlander, they were able to give us a very special deal on a 2012. They were caring, friendly and helpful. We're absolutely delighted with both our new auto and our purchasing experience.

bair620

Sep 8, 2011

I was pleased with the overall experience. I probably could have negotiated the price better to make payments a little more easier but with limited time..., I felt a little overwhelmed with all the extras and warrantees offered, I could have used extra time for making a better decision.

nwachtl

Sep 6, 2011

My experience was an overall pleasant sales interaction with Rex and the financing staff. The staff was very knowledgable and the price point was were it needed to be to allow for a new purchase.

apovolo09

Aug 30, 2011

The sales, customer service and overall team was great. I really appreciate the hard work and effort that my salesman did to get me in my Corolla.

sgehlmd

Aug 29, 2011

Extremely efficient, friendly, professional. I felt very pleased with the price I paid. Great speed and attentiveness! I walked in during the afternoon, returned that evening, my favorite car was "held" for me, and I purchased it that evening. Extremely organized staff, great follow-up. Loved the experience, and i am as happy as can be with my new Camry. I would definitely do business here again!

jontromp

Aug 22, 2011

We had a great experience. Everyone was very helpful and friendly. They let us test drive the truck back to our home to make sure it fit in our garage which was pretty much the deal clincher.

oweis3

Aug 11, 2011

I love my new Corolla! James was so helpful during this process! He took great care of me! This is the first car that I have owned all by myself, so I really appreciated Heiser's college graduate discount program!

ckartes

Aug 3, 2011

Everything went very smooth in purchasing my new 2011 Yaris. My salesman was very professional and helpful. I would definitely recommend him to my friends and relatives who are looking to purchase a Toyota.Even though this dealership is out my general area, I am glad I drove the distance.

Markb86

Aug 3, 2011

Luke worked with me in finding me a car that fit my criteria and kept in touch with me through e-mail. He was not pushy and had my best interest at hand. I will definitly go back.

jasoncuebas

Jul 31, 2011

Richard did an amazing job, he was probably one of the most helpful sales people i dealt with during my scion XB buying experience, it was soo easy in fact that we were able to do most of it by phone, when i got there though he assumed my friend tyler was me, which i thought was interesting to say the least but either way he did an awesome job and i would recommend him as a sales person to just about anyone , rock on richard, and for the good work you did, ill forgive you for loving country music ;)

petererickson

Jul 31, 2011

When my used Camry was brought in for service, it was no longer worth fixing. The folks in the service department directed me over to sales, where Luke was very eager to help me find a new car. I was offered options and deals to make sure I left that day feeling confident in my new car purchase. Two days later I came to pick it up and even though the power went out numerous times, everyone was very helpful. I was able to get my car that day and I am very happy with my purchase. I plan on using Heiser for all my future car purchases or leases.

imagnatn

Jul 20, 2011

Corey was one of the most efficient and adept service advisors I have ever experienced at Heiser Toyota. He listened carefully, got me in and out as fast as possible (oil change and part) and finished up with the parts/warranty paperwork after I was gone - love that! Less than 24 hrs after I ordered a cracked luggage rack piece he had it in stock and called me today - that took 7 days last time. Great experience. Thanks Heiser - Linda Van De VoordeToyota Hylander 2010

knichewah

Jul 20, 2011

James was extremely friendly and professional. He supplied all the information I was looking for in a timely manner and was considerate of my time constraints. I would highly recommend James as a dealer.

CH2006

Jul 16, 2011

We were very excited about purchasing a Toyota because of the great experience we had had with our Sommers Subaru. Sommers had set our expectations high and we were looking forward to the fuel economy of the Prius and similar service relationship. We brought our Prius in for our 5,000 mile service. We had problems with service form the beginning. The manager said we were not part of the service program which we had bought with out new car. He sad the prius should not be brought in until 10,000 miles. When my wife asked him to look at the headlights because they were aimed too low, he said it was fine and it was just wrong because she was a woman. When she demanded that he look at them he said everything was fine and that he adjusted them, but he did not. We had tested the headlights at an intersection near our house before going in for service, the lights did not cross the intersection. After the service manager said he had fixed it we tested it again, the lights did not cross the intersection. This service manager was very rude and condescending to my wife. Unfortunately since the sales people were very nice we purchased the pre paid service plan and will have to deal with this service manager again. It it fortunate for Heiser that Sommers does not sell Toyota.

itismeaw

Jul 13, 2011

Heiser was wonderful! We shopped another dealer previously, and the experience was awful. That dealership was not willing to work with us on our trade or move anywhere near an acceptable price. Heiser gave us a fair price on our trade (3,000 more than the other dealership) and gave us a price on the new van that was well below the other dealership. Heiser's website was also very helpful in preparing for purchasing a new vehicle. The bottom line pricing takes all the stressful guess work out of the how much the bottom line will be, and the options are all clearly listed. We were able to come to the dealership with our list of vans we wanted to look at, and we already knew the price and options for each. The Heiser staff was all very helpful when we arrived. James Hicks, our salesman, was very knowledgeable, helpful and accommodating! He showed us all the options, articulated the differences in the two vans we were looking at, and was so flexible with our timeline. I will definitely recommend Heiser to others! The bummer is -- we do not live close to Heiser so we will likely use another service department. However, we have not ruled out Heiser just because the experience was so positive. The drive might be worth it. Thanks so much for the great experience, AND the new van is great.

frankenstein

Jul 11, 2011

Everyone at Heiser was friendly and very willing to help. From the beginning they made sure to stay in touch with me and throughout the whole experience I was well informed and well taken care of

Anitayd

Jul 9, 2011

My experience with Heiser Toyota was absolutely awesome! I could not have had a better experience. James was exceptionally helpful, professional and courteous. I will recommend him and your dealership to anyone looking for a car. Thank you all so much for everything.A truly satisfied customer,Anita Driver

mickrn

Jul 8, 2011

I brought my car in for the regular 5,000 mi maintenance check. Really only involved a tire rotation. Don't have anything to complain about! Things worked out fine!

rleaders

Jul 1, 2011

Rex and his team were very good to work with for our purchase. They were waiting for us with smiles when we arrived at the dealership. He immediately walked us through everything with the Highlander. We never felt any pressure to make "split second" decision that can often happen at car dealerships. Prior to our appointment he followed up with me both via email and phone, and even gave me his personal cell phone to contact him. The entire crew was very friendly and stayed late just to make sure we got to take our new vehicle home that night. When things got delayed, they gave us a good timeline and allowed us to take our old vehicle to go get some food. They did good diligence to make sure they had everything they needed from me, as my title from my Camry was unique coming from Nebraska. The trade-in value that we got for the Camry was exactly where I wanted/expected it to be and the price we financed the Highlander was great, and exactly what we were hoping for for our budget. I truly appreciate all the work they did, and am currently LOVING my new Highlander. Thank you!

randm5471

Jun 30, 2011

Not only friendly (extremely!) but also very honest i.e. "we will have you out of here by 6:15" (for an oil change & tire rotation) and honored our reservation time of 5:30. We ALWAYS have an excellent experience with Heiser. In fact, we have a new Hybrid Camry on order with them just because of their fine Service Department and, of course a satisfactory price!

patgm

Jun 23, 2011

Richard was great to deal with. Car prepped and waiting. Great explanation of features. I was impressed with the facility as well. I'll be a repeat customer.

carol1004

Jun 22, 2011

Jeff was great! My car is back and running better then before. Thanks for the great service. It was truly appreciated. Carolynn McGovern2005 Mazda3

Bianca1

Jun 21, 2011

I was very happy with the whole Heiser package. I found a car I was intersted on-line and I sent an inquiry. I rec'd a phone call back immediately with info. I was introduced to a sales rep that was working the tent sale at Miller Park. The next day, I called ahead and the rep was ready and waiting for me to test drive the car. We ended up buying a different vehicle (same make & model. I was an easy sale, but Heiser also made it easy on me!

vangfu

Jun 14, 2011

Excellent and honest sales rep. By far, one of the best that I have ever deal with. Thumbs all the way up. WIll recommend to family members who are interest in buying a used or new car.

correaaj

Jun 6, 2011

This is the third vehicle I have gotten through this dealership, with this particular dealer, and every experience has been great. The courtesy, and friendliness of the staff, the quality of the vehicle, and the price have all met ever one of my expectations.I would (and have) highly recommend Roger Drukas, and Heiser Toyota to anyone thinking of buying or leasing a vehicle.I will definitely be back.

john.saleska

May 31, 2011

I needed to have the car serviced, and as always I took it to Heiser where I had purchased. I have always received excellent service at Heiser during the 10 years we have been privileged to go to Heiser Toyota. They have been curteous and accommodating.

allyantamir

May 24, 2011

I financed a used car. First time going through an actual dealership and had the worst experience. Within 4 days of having the vehicle my check engine light came on. That is rediculouse. Within 2 months I have been to the dealership 5 times. Never will I go back there and never will I recommend them.

Leanne Buttke

May 23, 2011

I was impressed that Cory saw my service experience from beginning to end and stayed engaged the entire time. I went in for a simple oil change and requested extra service. Then I had to return because I noticed an oil leak. He didn't pass me off to anyone else, remembered that I had been in for service and type of service, and made sure the leak was corrected. He passed a very critical customer service benchmark in my book.

Kfrailing

May 19, 2011

I was a longtime service customer of another Toyota dealership in the area but after trying Heiser I haven't gone anywhere else!! When I come into the service bay I am immediately greeted and made welcome. The waiting area is always clean and comfortable. When my servicing is done, everything is explained to me in terms I can understand. I also appreciate how clean my car is when I leave.Thank you to the people in service!!

mmk

May 17, 2011

The service people went out of their way to help me (I use crutches). Every one was friendly and easy to deal with. The service person taking care of me, came with a new problem, explained what it was all about, and noted the price to get my approval of the work.

timothy.saviano

May 12, 2011

I came in for my 20000 mile service which is a oil change and tire rotation, etc. Service was excellent. And, the sales person was friendly and informative. He cam over to the waiting room to inform me about the possible need for an air filter and gave me my options. He was very good.

tsmale

Apr 22, 2011

This is a fabulous dealership.....wanted to always please. price, service and friendliness. we had a great, knowageable salesman named Richard, then then everytime it is in for service, the people are ver friendly and helpful. Had a discrepancy on the last service bill, and they were very accomadating.

moongloe

Apr 20, 2011

I had a very pleasant experience at Heiser Toyota. I needed a car and basically knew what I was looking for. All of my questions were answered and no "high pressure" experience. Just lovely. I cannot say enough about Jason, extremely pleased with his service and he had all of the answers. The walk through he presented when I picked up the car was great and very informative. I found myself not having to look up much at all in the owners manual, which, I am still browsing through. Jason was there to check up on me during the time I was waiting, he always knew where I was. As for the dealership itself, very clean, organized and overall a nice place to wait while the car is being serviced. The area for the children is wonderful! Well thought out. I used to work in an auto garage, I loved my job and really never saw myself needing to do my service work at the dealership. I have changed my mind on that. I will be going back. Oh, the coffee and hot chocolate are great also!

kathy21

Apr 16, 2011

Convenient. I stopped on my way back from Milwaukee to see if they could give me an oil change and they did so immediately. Plus they informed me about up coming maintenance that I should be anticipating in the future. Nice to know what to plan for. .

one4dagipr

Mar 28, 2011

I am very happy with the customer service I received at Heiser Toyota. Brian Drewek is a plethora of information about Toyota's and really made my car buying friendly and fun. I was looking for a new Tacoma truck and Brian helped me decide what options would work best with my needs without any kind of pressure to buy. I've had my new Tacoma for a few weeks now, and I love it. I would definitely go back to Brian Drewek and Heiser and will recommend to everyone I know.

cmcallaghan

Mar 26, 2011

I spent two days dealing with a new salesperson here (do not remember his name) trying to buy a used vehicle. I ended up purchasing a vehicle from a different dealership. My experience here was not the best but not the worst either. I don't know that I can site the new salesman for my dissatisfaction, as I really do not feel that he received adequate training and he tried REALLY hard to assist me. The sales manager (not sure which one) was helpful to me as well and was able to assist in answering all of my questions and handling a couple of situations that came up that the new salesperson could not help with. Both called to follow up with me, which I appreciated. I didn't purchase a car there because I ended up receiving a great deal from another dealership. Overall, I was satisfied with the effort that the salesperson and manager put in to try to assist me, but I do think that more/better training of new salespeople might be beneficial.

jnehmer1

Mar 20, 2011

Very nice, very friendly, very professional people every time I come in for routine oil changes/5000 mile checkups.I am Toyota's biggest fan, and I consider my 2006 Toyota Camry LE to be the perfect car.I have had zero problems with it in the five years and 73,000 miles that I have driven it.It rides like a magic carpet, gets 28.44 miles per gallon combined, is the fastest car on the road when you need to accelerate, and is just an outstanding all-around performer.

rmgpmg10

Jan 28, 2011

I had my 2002 Highlander in for a diagnostic analysis on Tuesday, January 25, 2011. My check engine light had been on for some time and the codes were 0420 & 0430. The diagnostic confirmed that the catalytic converter needed to be replaced, my Professional Service Consultant was Joe Pappalardo. Joe explained my options, which were to replace the converter with aftermarket parts or go with genuine Toyota. His suggestion was to go with the higher quality Toyota parts as I intended to keep the vehicle for at least five years. Joe also mentioned that four oxygen sensors needed to be removed in order to replace the converter. This is a delicate process as the sensors can be damaged if they are not removed carefully. Joe wrote up a service estimate that ranged from $980 all the way up to $1700 if the sensors had to be replaced. I asked Joe if he would honor a coupon from another Toyota dealership and he did. He needed to order the converter from Chicago which arrived the next day. He never asked for a deposit which I appreciated. I dropped the vehicle off at 745 AM Thursday and the friendly shuttle driver dropped me off in Brookfield. Joe called me at 1130 that morning to say the work was finished and there were no issues with the oxygen sensors. He sent the shuttle back to pick me up and I was done by 1215. Although the work was not cheap, Joe saved me substantial money by honoring the coupon. He was straight up about the repair work and the service was performed in under four hours- very good considering the scope of work. The shuttle service was great too, the driver was friendly in spite of the slippery road conditions. Joe gave me three things that I look for as a customer: fairness, honesty and value. Based on that I would recommend Joe Pappalardo and Heiser Toyota. Great job and thank you!!

mwerner53085

Jan 24, 2011

Brought our Sienna van in for the recall repair, (spare tire cable).Fixed it and did a check up, found nothing wrong, no charge and we were on our way.Our local Toyota dealer in Sheboygan would not do the recall fix. We were told we had to wait for a 2nd letter from Toyota before they would do the repair.

rhondaszb

Jan 24, 2011

My father and I came into this dealership to look at a used 2010 Honda and were greeted by Brandon St. Antoine. Brandon was quick in his step, pulled the car up and drove with us and explained features of the vehicle to my dad and I. My dad had a second vehicle he wanted to look at that he found in the paper at Wilde Dodge. Brandon looked over the ad and actually called the dealership for us to get more information about the vehicle. My dad was just not sure if he wanted to make the drive to the other dealership (he was feeling ill) to go see it. The vehicle ironically was a used 2011 Rav4 at a Dodge dealer. Brandon mentioned they were a Toyota dealership so why not look at the 2011 Toyotas they had in stock to get an idea if we liked that model. My father and I were impressed by Brandon's eagerness to help us. My father ended up buying the used 2011 Rav4 at the other dealership but kept speaking highly of how he wished Brandon could have been our salesperson rather than the salesperson we ended up with. Brandon may be young and new at this, but we believe he will go a long way in this field. Hats off to the Heiser Toyota dealership for hiring this type of talent! Thank you Brandon for all of your help!

celegorm13

Jan 11, 2011

I went there because the price the absolute lowest of anywhere else in the area at the time by over $2000. The only other good I can say is that the salesman came back after his shift to finish the sale with me later that day (my co-signer was not with me during the test drive).The finance guy was very pushy. I said I wanted a 5 year lease he kept pushing a 3-year and gap even after I signed the paperwork. Not to mention he was very very slow. It took at least an hour for him to fill out the paperwork.Do not both with trade-ins here. I had a Jeep Liberty that was in good condition, cleaned, fresh coat of wax, tires with < 5000 miles on it, and a full take of gas and they wanted to give me less than the "poor" blue-book dealer trade-in value for it. Why? Because "the car will need new tires, new oil, to be waxed and gas topped off. The Used vehicle I bought from them had 1/4 tank of gas, old oil, no wax, and tires with 20,000 miles on them. The only thing that got the proper blue-book value for me was me threatening to leave.After the sale I never got a call or email asking how my experience was or how my vehicle was working out for me. All the other dealerships I test-drove at before settling on Toyota (and other Toyota dealerships) called to make sure I was at least treated properly. I guess they don't really care.

mwrocklage

Jan 11, 2011

My feelings about my experience with the service department and staff at Heiser Toyota is reflected in the rating review I completed above. I don't know what else I can add in order to end this essay and comply with your request for more description.

Madeline11

Jan 10, 2011

Sales rep was great. Offered great price, etc. But was so short staffed that he was running ragged to meet everyone's needs. He gets an A for effeor and service. Used care sales mgr reduced quoted trade-in price substantially due to type of car-Infiniti. Stated was recommended by local I-dealer, which later was found to be a lie. Then quoted 4.5% int rate. I obtained 2.89 independently in minutes. The dealer suddenly "found" a comparable rate. Paperwork completed at purchase was all incorrect forms, so had to have new paperwork completed via mail. Also was angry that no extended warranties were purchased. A horrid experience resulting in absolutley no turst in delaership. Love the car; good price; accommodating sales rep...the rest was horrible.

chief1824

Jan 3, 2011

Service and time it took were great. The service rep actually save me money on wiper refills. The only down side was this time my car was not washed as it had been in previous service appointments. We will continue to have our vehicle serviced at Heiser Toyota.

sandra cupps

Dec 29, 2010

Brian Drewek fulfilled every want and desire and I also got a new car. Brian took his time and new all the right moves. I left satisfied and with a smile on my face. As a woman to receive such attention to detail it will keep me coming back for more.

cmorgan

Dec 28, 2010

The last time I was in Heiser, I had an awful experience. However, this time I was helped in a timely manner and my issues were addressed and resolved! Thank you to Mark who made this visit a much more pleasant experience! He made sure my vehicle did not leave the service department without the issue being repaired, (unlike my previous visit) and was very professional.

Azsak

Dec 16, 2010

Heiser goes the extra mile to help! I recommend them to everyone! Unfortunately I do not remember the name of gentleman who helped me but his help was greatly appreciated!! He really came through on the day before Thanksgiving when I was in a bind and am forever greatful!

boopbyeau

Nov 23, 2010

Super customer service!! When I wait to have service completed on my car at Heiser Toyota. it never seems like I'm waiting...they are extremely efficient, friendly, and always willing to go the extra-mile to make sure all of my car-needs are met. I would highly recommend this dealership to anyone interested in quality customer service and performance.Thank you!

gizelle

Nov 22, 2010

I was greeted by John, sat at his desk while he the paperwork, and asked how else he could help. I asked if they could vacuum my car and they did! The waiting room with free coffee and comfortable chairs was warm and spacious. John came out close to the time my car was to be completed to update me on the work done, the paperwork, etc. He told me they were vacuuming my car and it would be just a few minutes. He came back in less than 10 minutes and my car was done. It was done in the amount of time John quoted (and that included the vacuum). When I got in my car I found they had washed my car too. It was a pleasant surprise. I had a lot of errands to run that day and their efficient work and car wash just made my day easier (as I didn't have to stop and run thru the carwash on the way home. I have found everyone at Heiser to be friendly and helpful not only while purchasing a car, but all the time I've owned the car. We've been buying Toyota's from Heiser for over 2 decades.

gwimsey

Nov 2, 2010

My car has been in for the same problem 3 times. On checking the codes that they were saying the computer was give with another repair shop I found them to be false. I also found out that the first atempt they made to solve the problem no one else heard of doing that for that problem. Every one was very nice to me but I feel they do not know what they are doing and that I got taken. I am going to take this up with upper mangament because of all the money I spent to try to get it right.

leoaugustus

Oct 31, 2010

My experience is that the folks at Heiser are prompt in completing the work, accurate in the work that is to be completed, thorough in terms of the work and any situations they find with my vehicles. They don't over-diagnose, that is, when they say work needs to be done, it needs to be done.

Angeliqued

Oct 22, 2010

My mother bought her car here about 1yr ago. And Bill helped us then. He is awesome with both sales and just great customer service. This was my first new car. My old one having 218k on it was not going to make it. To now have a 2009 Toyota Corolla is beyond great!!! I was going to get a Mazda 6 for under 7k and 100k miles, but Bill being Bill told me that that would never last and if I am looking for something that will be with me for a long time. I should look for something with better mileages. And as soon as I saw the apple red exterior I was sold! Well my mom was sold too :). But just want to tell you all that I am very thankful for the time that was taken out for my mother and me. You experience and quality is beyond great!!!

fourtyk

Oct 19, 2010

I went in for an oil change on the fly without an appointment, and was still out in a reasonable amount of time.I did not have my oil change vouchers so Joe Pappalardo utilized the dealership records for verification. I like customer service that makes it easy to do business and finds a way to make things happen, using resources to make my experience better.The facility is comfortable and the people I meet are very customer service orientated. Even the receptionist has a great attitude.My guess is that this positive attitude comes from the top down.Great facility and a great staff !

drterb

Oct 18, 2010

Went in for the 2 recalls that were required on my 2009 Toyota Camry as well as a 25000 mile inspection and oil change. Work was done quickly and everything that they found in the inspection was disclosed immediately. Had I known they offered shuttle service, I would have used it, however I had already set up a ride for the time period that the work was being completed. I purchased my car from this dealership as well and Heiser Toyota has always had a very professional and friendly staff.

john.krahn

Oct 14, 2010

Amazing experience. I was able to make a last minute appointment to have a burned out headlight bulb replaced. Service staff diagnosed loose wire and fixed problem at no cost to me - and I got a free car wash in the process. Thrilled with the help I received. I truly feel that my business is appreciated by this team.

susanatc

Oct 11, 2010

The car is a 2009 Toyota Camry, purchased in the early spring of 2009. This dealer did offer a good price on it, lower than the prices of other Milwaukee area dealers.The desk staff is friendly. On a couple of service visits, the service performed however was not satisfactory to me. On the first occasion (an oil change) a promised car wash was not done, supposedly because there was no one around to wash the car.On the second occasion, (front end alignment),I was told that my complaint of the car veering to the right was not valid, supposedly because "the specs on your car are dead on". It stll veers to the right slightly. I did pay for the alignment service.I have driven two Camrys and two Corollas prior to this current car. I am 55 years old. I think I would have some familiarity with how Toyota cars drive. My 2007 Chrysler minivan tracks straighter on the road than this Camry.

spsmarshall

Oct 5, 2010

Roger was very knowledgeable and answered all of our questions. He was very helpful by telling us things we should know, even though we didn't know to ask about them. He didn't pressure us, and was great to work with. We appreciated the variety of cars to choose from, and we are hoping that Toyota's quality will continue.

jwambach

Sep 29, 2010

Just purchased car July 31, 2010. Had some scratches on it when we purchased it and was told to bring back in for repairs, free of charge, when I could. The scratches were repaired and service was great! I also received a shuttle ride to my home, due to length of time the car was needed.

frankenstein

Sep 23, 2010

Service was great. I got an appointment right away and they were willing to work with me to solve any and all problems. All questions were answered and Joe was very informed about the issue. More importantly the atmosphere was great and everyone was friendly and helpful. Great experience every time.

L Schneiderman

Sep 21, 2010

Service Representative Ms. Baker was outstanding. She is friendly, competent, and energetic (in the best since of the word). She pointed out a nail in one of my tires that I was totally unaware (of). She does not press the customer to get anything that is not needed. And, she is superb at keeping you updated as to the status of your vehicle. As for the dealership, it is 1st rate.

123echo

Sep 16, 2010

I didn't realize what type of site this was so I changed my review. My first review was meant for the dealership. Overall I would tell someone that no matter what the salesperson says, always verify every single thing they tell you. And question everything.

smj428

Sep 7, 2010

I worked with Brian Drewek I Hope spelled his name correct.Positive experience!!!!!I still think they need a drive threw to purchase cars !!! LOL IT TAKES TO LoNg!!!!I hate buying cars but a Toyota last forever!!! :) This is my 3rd buyMy 1st 250,000 miles no problemsMy 2nd 179,000 traded in no problemsThe worst investment you will ever make !!! BUT NOT WITH TOYOTA Who cares about recallsEveryone at the dealer ship was very POLITE.

metylets

Sep 6, 2010

Vladimir gave us excellent service and provided us with great information about the car we ended up purchasing. I would definetly recommend this dealership and Vladimir's expertise to my friends and family and will be going to this dealership for my further vehicle purchases.

jzank

Sep 5, 2010

The entire buying experience was quick and painless. I drove into the dealership to check out my options to trade in my old car (~23MPG) for a vehicle (probably Prius) that would provide better MPG for my 110 mile daily commute. I had already done some pricing research and the initial discount offered from list price was fair and equatable. The offer on the trade was also fair. Even after the sale, bonuses including water park tickets and service discounts were provided.I was very pleased with the entire experience and I am very happy with my new Prius!

peggytracy

Sep 5, 2010

I met Brian when he visit Briggs & Stratton for our sustainability day. He gave me all the information I needed but didn't try to sell me. I appreciate that attitude.The woman who helped me with financing was equally helpful and respectful. I enjoyed working with her.

GJHAZELL

Sep 1, 2010

The people at Heiser are very friendly and the showroom and service areas are very clean which is important to me. This is my second Heiser Toyota. I purchased a brand new 4Runner in 11/08 and we love it.I think Heiser Toyota deserves my high ratings.

ritaozaukee

Aug 31, 2010

My experiences had been very pleasant at your dealership. I had scheduled the 15000 maintenance and thought it was about $50. (I did this on line.)When I got there I realized the cost was more than that and had to cancel that part (our cat needed thyroid surgery and that is where we spent out money).I apologized profusely for just getting an oil change, saying I would get the maintenance package the next time I got an oil change.The assistant was very gracious and helpful. He did not make me feel bad about canceling. Also, I was getting my tires rotated BUT the wear did not warrant a change now, so that was not done. I appreciated the honesty of your staff.

boris999

Aug 28, 2010

I spoke to Roger over the phone about a 2007 infiniti g35x that they had for sale. he explained to me that the car is in perfect condition other then a couple of scratches and rock chips on the car. so i flew out there with my father from New Jersey and came to look at car. was told the car is in immaculate condition. well i was told wrong. the quater panel by the passenger rear door had paint work done that was visible and can be felt. was not told about this. was really upset and they said that they can take off $200 off the price of car. i explained that it would cost alot more then that to fix that part of the car. so i decided to book a flight all the way back. i feel like they should of booked and payed for the flight because of that fact that they lied about the condition of the car. I am very disappointed with this dealership.

zooves

Aug 19, 2010

Al was very friendly and knowledgeable in what he does. He was able to answer all my questions without any hesitation. Very honest and trustworthy person to work with. I highly recommend Al to all costumers. Al took the time to show me everything about the vehicle before I purchased it.

fourtyk

Aug 6, 2010

There was none of what you would have expected from the traditional visit to purchase a car. Heiser will treat you with respect.I expected the attitude of the traditional auto salesman and I did not find that here.The people working at any organization reflect the attitude of the management and owners. Clearly the ownership and managers have the correct focus at Heiser Toyota.Bill is personable, communicates well and presented the options that helped me make my own decision.Bill Lawrence knew his product line well and his follow up on the transaction was excellent.He spent time with me and did not have his cellphone going off or attempt to handle two transactions at the same time. Some of the individuals I ran into at other stores exhibited a poor effort at multi-tasking that just took focus away from me and my time. Not providing focus on the customer in front of you waters down the experience as it reflects the stores attitude of your value as a potential customer.William and Cory made the F&I part of the transaction seamless with no surprises.They were strait forward and explained everything well.One knock on auto stores is that they do not do what they say they are going to do.None of this here, all of the people I dealt with did exactly what they said they would do.This is the place to buy a car. Great experience !

Funk85

Aug 3, 2010

I give this reveiw because the dealer was friendly, the price was far. He gave outstanding customer service. He got me water when I was thristy. He helped me sign up for a warranty package which help me save money. I would buy another car from Roger he looked out for me and addressed any concerns that I had.

LynneW

Aug 3, 2010

It was a good experience. Very respectful and forthcoming. Good follow through with issues we raised. Will shop there again. There was no pressure to buy and the experience was calm and friendly. This is our second car from them. They do a great job with customers.

Moisey Vasserman

Aug 3, 2010

My name is Moisey Vasserman and I would like say thank to Vladimir Babakhanov which can explain to me and my wise about to buy a new car, and help us make good desicion. My wife and me very happy, because a new car Toyota Corolla it is a dream my wife.

jxp320

Jul 31, 2010

Being honest, all car dealers are nice to their customers. It is hard to say which is better than which. What impressed us is that Heiser Toyota has a very warm setup in the lobby. The drinks are in the sizes perfectly for kids. The playing room for kids is very clean and cozy. We definitely will not go to any places that are not welcome children. Some dealers don't like little kids to touch the car body, which is totally unacceptable to us since little toddlers and young kids always want to touch something shiny. For sure Heiser's children friendly setup and people attracted us to spend our time at Heiser.Roger, our sales rep, was very helpful. Unlike some car sales, he didn't waste our time at all. To the point, nailed down price, and then we signed contract. The whole process is far more efficient than Wilde Toyota.

krukarg

Jul 29, 2010

My overall experience was very positive. The sales rep was informative and patient and not pushy. I don't respond well to agressive sales practices especially for a high ticket item like a car. I felt comfortable throughout the process. The internet website was very helpful. It gave me the details I needed to come to the dealership looking for a particular vehicle.

mike.anderson52

Jul 29, 2010

The service was excellent and the price was very reasonable. The people I dealt with were very friendly and knowledgeable. I have never been disappointed with Toyota through the 5 vehicles I have leased from them and I fully expect to be a lifelong Toyota customer.

sisaacs

Jul 28, 2010

I went into the shop for auto body quotes to the roof of my Highlander that I purchased at Heiser. Guy looked at the area and took some buffing compound and buffed the problem away so that it wasn't as noticeable. He also did minor repairs to my mupflaps. This attention made me come back for a windshield replacement rather than have the "glass specialist" come to my place of employment. They even gave me a ride to work! As a woman going into a body shop, I was treated with respect and dignity and they were competitive with their prices. -Susie Isaacs

sln628

Jul 28, 2010

Friendly, professional, and quick service when you come in with an appointment. Coffee is fair (good for a cup-at-a-time machine), and soda and water are also available. Comfortable chairs and a clean waiting area.I've purchased several cars from this dealership over several years, and find them easy to work with, even if they are a little hard to find (Hint, take Hiway 45 north and get off at the Metro Boulevard exit).

Linda Bronson

Jul 27, 2010

We hate buying a new car, so we only do this when our other car has died. Our first choice was a Honda, but I had heard about the nice ride of the Camry, so I wanted to test drive it. Even though we were skeptical about a Toyota after all the recall publicity. I went to a Honda Dealer first and drove the Honda Accord. Then I went to Heiser Toyota and drove the Camry. It was a much more smooth and comfortable ride than the Honda. It felt like a luxury ride. I was very impressed. So I brought my husband to see it (who could care less about cars) and after spending time with Pat Pomeranz and discussing the Toyota experience we trusted him and the changes he said Toyota has made since the recall and decided to buy the car. A week later we left on a trip of 1,700 miles, for our daughters basketball team. Well my husband hates to drive (as I mentioned) and has always driven a Honda when he has to drive. But it was dead and we needed a car for the trip. So off we went on our 2 weeks of travel and he spent the whole trip loving the car, the ride, the gas mileage and the sirius radio, I drove only 2 1/2 hrs., he was happy to do the rest! It was the most he has driven since he was in his 20's and he's 60 now. His choice of transportation is a bicycle, I'm not kidding. He still loves his bike. But our new car is his next best friend. I drive the car everyday and am so happy with the choice we made. So "Thank You" Pat for the awesome experience of buying a car from you! We really felt comfortable with your dealership and everyone who helped us and especially you! We will be back when anyone in our family needs a new car! You really make a difference in the business of car sales! We will always recommend your dealership!

A.Meyer

Jul 26, 2010

My dad and I really appreciated working with Bill. He was very personable, helpful, and knowledgeable about the vehicles. I did not feel pressured to buy. I really appreciated that too because it let me think more clearly. I was slow in deciding, but never felt like I was being rushed. I felt I could ask any questions and Bill could answer them or find the answer. He really is very kind and great to work with. I rated the quality of work at a four rather than a five because there was something not quite right with the tire when the car was first taken out to test drive (maybe just tar or something stuck to the tire, but it was strange) and then also I hoped the dealership sticker wouldn't be put on the car, but I forgot to mention that. But those are very very small things. We had done our research on pricing, and I felt that the price they told us was appropriate. Overall, great experience! I would definitely recommend Heiser Toyota and feel comfortable calling with any questions or bringing my car in for service. Again, I can't say enough good about the kindness of Bill and the others we worked with. Thank you for your service!

remorton

Jul 26, 2010

The service department was very helpful and very kind. The service done on the car was good. It was easy to communicate withthe dealership via the online chat before going to the dealership, which I found very helpful. The accomodations while waiting on the car were very nice. Price was a little high for what was done.

anne2344

Jul 21, 2010

Worked over the internet with Scott June ... I had also shopped at Wilde Toyota online and although they gave me a slightly better price Scott was less pushy and more willing to explain things to me. I came to Heiser and was willing to pay a little more for the car because of Scott but when I told him the price I received they quickly matched it and now I have a brand new car. Thanks Scott you're awesome!

debbieshoe

Jul 21, 2010

I unexpectedly had to look for a car last week and was dreading it as my experience going to car dealerships is usually a grueling one of having to fight off salesmen who really didn't care what I wanted, only what they wanted to sell. James Mallak was the salesman that came out when I was looking in their lot. He was very friendly and not at all aggressive. What stood out to me was that he right away wanted to know what criteria I was looking for in a car and only showed me cars in my range. He did not try and sell me something I couldn't afford or wasn't interested in. They were able to offer me a very reasonable deal on the car I was interested in and a couple of days later, after researching to find they had the best offer by far, I ended up driving that car home. My experience with Heiser Toyota has no longer made me dread the whole experience of looking for a car.

twopals

Jul 20, 2010

We are enjoying our 2008 Toyota Sienna van. Using the Edmunds.com pricing was important to me and I was determined not to pay retail. Jerimiah did not dismiss the price guide as simply a "guideline" as another local dealer did. The van was priced well and we were able to make a deal we were comfortable with. The other van we were considering (at another dealer) was still there one month later and priced less than what I offered (and they turned down) Thanks for making the used car buying experience pleasant

ericscamfer

Jul 19, 2010

The entire experience was easy. From initial contact, to follow-up to answering questions, selecting the correct vehicle and going through various options and ramifications of my decisions was very clear and concise. Followed up with ease in final paperwork and picking up for delivery and a nice "thank you" from many for my business - the entire experience was a piece of cake with zero remorse.

jon schirpke

Jul 19, 2010

Came into the dealership just to run some numbers after talking with Dean and Jeff we could not refuse the great deal on our new Rav.We started out looking at the lower end model and they we able to put us in a Sport for the payment we wanted also this is the first vehicle my wife has bought with all the bells and whistles that you don't need but she loves them.I want to say thanks again to the Heiser staff Dean,Jeff,Bob and Andy(the driver who got me to stop in) on a great deal. Thanks again Happy Customers Jon & LouAnne Schirpke

Blessed2130

Jul 18, 2010

I am very pleased with my recent car purchase! The service I received from Mr. Hicks was outstanding to say the least. He was not pushy and allowed me the space to make an informed choice without pressure. This being my first purchase I would like to Thanks Mr. Hicks and the staff at Heiser for the quality service provided to me! Kudos,for a job well done!Jennifer Robinson

Denowk

Jul 16, 2010

Roger was excellent to deal with and made it a very good buying experience. Roger was patient with our many changes and specific needs and worked with us to ensure we were happy with the complete tranaction. Roger will be our first choice for future car purchases

gyanke

Jul 13, 2010

Roger took the time to listen to our questions and concerns. We were able to test drive vehicles until we were confident in what we wanted. He worked with us to come up with a deal that was satisfactory to both of us. When we decided on a vehicle, it was already sold. He found the identical one for us at another location in Illinois and it was delivered on a timely basis.

swallace

Jul 13, 2010

I am in the media business and have access to all dealers. I reduced my search to 2 dealers one being Heiser. I ultimately selected Heiser based on the treatment I recieved during my inquiry and the test drive process. Their willingness to help me find the vehicle I wanted at a payment I could afford was KEY!! And the key to that sentence is "payment I could afford." I think Todd was very instrumental in that process and James was very kind and knowledgeable about the Rav4 which is what I was looking for. I would not hesitate to purchase another vehicle from Heiser. This is my first new car in 10 years. I previously owned a Honda bought new and pretty much drove it to the 227,000 miles I traded it in with. I am very particular and the way I am treated means more to me than most other items. The service from my first phone call to the purchase was always pleasant and accommodating to me - the customer.thanks...James and his team.

pschmdt11

Jul 12, 2010

I had done a lot of internet research before I went in to buy a car. The first dealer I went to, the closest to my home and whose service department I use, lost a sale when the very young salesman I had simply was not interested (yawning, etc.). The manager was involved also, and there was not even one follow up call.Heiser, on the other hand, was just the right blend of persistence and interest without being pushy or intimidating. All my contacts with them were utterly professional, and Brian was great to deal with. I think they did very well on the new car price and fairly well on my trade in. Brian spent a great deal of time and effort, and I felt was very honest. My only problem was in trying to find the store, as the yellow pages and my GPS had it located at their old site, and the new one is virtually impossible to get to until you have been there (I hope). Please give them a chance, and I don't think they will disappoint!!

grahamcr

Jul 11, 2010

My husband talked me into going to the sale at Miller Park, and I was tired and not really ready to trade in my old car. But I went. My husband had seen a Prius advertised and called about it; Brian took the call at the dealership. By the time we got to Miller, the Prius was sold, but we already had established a relationship and a rapport with Brian. That was really nice. Brian was friendly and down to earth. Not at all high-pressure, which doesn't get very far with me at all. I would definitely buy from him again, and I would also recommend friends and family to him. Great guy, great salesperson, looking forward to a lasting relationship. Glad to have met him.The only two things I did not like, and these have nothing to do with Brian: 1) the guy who did our financing was fairly aggressive. He said he couldn't put my first initial and middle on the computer, that it wouldn't accept it, which I find ridiculous in this day and age. Plenty of people have been going by first initials/middle names, and for eons; it would seem to me that by now technology would accommodate this. I regret that I didn't push the financing guy to put my name the way I wanted it. As a result, Heiser keeps calling me by my first name, which I've haven't used in 20 years, and which is also not the name on my driver's license. Also, he was pretty insistent that we buy one of your warranty-plus packages, which we bought in the end and got a good deal on, but it was like arm wrestling; 2) one of the sales managers told us that he had just driven the car we bought in from Oklahoma (I believe) and it was pretty filthy inside. We did get a We Owe for detailing, which will be taken care of on July 12. But it kind of grossed me out to drive the car away sitting on someone else's food crumbs and stains. All the other cars we looked at on the lot were pristine inside. Why not this one?All in all, though, Brian was great. I guess overall the jury's still out on Heiser, for me. We'll have to see how the service department is. Something like that would tip the scales. That, and your calling me Robin and not Cynthia.

sder22

Jul 11, 2010

Had a great experience with Bill at Heiser Toyota. We walked in knowing the cars we wanted to test drive, and he found several options in each make and model for us. We felt he was honest, worked to get us a good price on a certified used vehicle and took care of all our questions efficiently.

Anutka30

Jul 10, 2010

Hello My name is Anna Aslanova, about a month ago I leased a new Rav4. Vladimir was very helpful, he made sure we were very comfortable with the choice we made and that we knew everything there is to know about the car. He was very patient and understanding of our needs and wants. I would recommend people to go to him. Thank you for giving us a great service this was 12 or 13 car we getting from Heiser and we love the service and dealers that we work with. Through the years we worked with Vladimir Babakhanov and Roger Droukas and had very good experience. I am sure we will come back in the future.Thank you

LADYBEAGLE

Jul 10, 2010

GREAT CAR PURCHASE EXPERIENCE. VLADIMIR WAS VERY STRAIGHT FORWARD AND DELIVERS EXACTLY AS PROMISED. I AM A REPEAT CUSTOMER DUE TO THE FAVORABLE EXPERIENCE I HAD WITH MY FIRST AUTO PURCHASE FROM VLADIMIR. THE FINIANCE DEPT IS ALSO VERY HELPFUL, CLEAR AND CONCISE. THE ENTIRE STAFF WAS FRIENDLY AND CURTEOUS. i ABSOLUTELY HIGHLY RECCOMEND THIS SALESPERSON AND DEALERSHIP .

rentsx6

Jul 10, 2010

Excellent price. Had what I was looking for on the lot. James was very friendly and had good knowledge of the car. All and all it was quick and easy with a excellent price. That is all you can ask for. This was our second car purchased from Heiser and not the last

Antoine

Jul 9, 2010

lAll I have the same problem about the key after follow your instruction into putting oil in the door lock of my TOYOTA 4Runner. Please try to find the original key and send that to me by my mail box. I want to refer you my friends, what i will get back?Adjete da SILVEIRA

Jay Massart

Jul 9, 2010

Brian Drewek did an outstanding job. He was low pressure, honest, and thorough. I would definitely recommend him to anyone interested in purchasing a car. Brian had a great understanding of all of the vehicles that we were interested in. Anything he promised to do, he kept his word.

annamoua

Jul 8, 2010

Al was a great salesperson and followed through on all request. I sure wished all sales people were that committed, coming in on your day off shows that you really care about the customers you work with. Thank you for a wonderful experience and look forward to purchasing vehicles from heiser again. Sincerely, Anna Moua

brandyhelchen

Jul 8, 2010

We had a great experience! The sales staff was friendly and knowledgeable and very accommodating with our two young children. All of our questions were answered and we were given a very thorough tour of our new vehicle. We were very pleased with Heiser.

bubbag69

Jul 8, 2010

came in for my initial oil change, everything went smoothly, price was low due to coupon from dealer, all staff were very friendly and even though there were plenty of other customers there, the oil change was done very quickly, so all in all a very pleasant first service experience

carolann

Jul 8, 2010

I bought my 2001 Toyota Camry from this dealer because they were willing to deal. I found the same thing this time around. Other dealerships didn't seem to want to deal for a sales. I gave the rating I did because I never rate anything the highest rating.I would have bought the extended maintenance package but to ask someone who has just bought a car and put out that kind of money to pay another $500 is asking a lot. If I could have waited four months I might have had the money to make the purchase. I paid cash for the car so at the time of purchase I didn't have an extra $500.00. I would hope in the future this will be changed.

cirimotich

Jul 8, 2010

I first went to a Toyota Dealership in my hometown. I was very displeased with the experience there. The salesperson was young and seemed disinterested. Your salesperson, Roger Droukas, was very friendly, helpful, and seemed genuine from the start. He even helped me with a customization issue I had two days after the sale. I would highly recommend the Roger and the staff to all my friends. It was a positive experience. Thanks for everything!

cnp

Jul 8, 2010

Heiser Toyota is by far the best dealership I have every gone to. Everyone is very welcoming and easy to work with. This dealership actually takes the time to assist customers in finding the right car. I will def. do business with them again. A fantastic dealership.

Dreilly

Jul 8, 2010

Excellent experience, would recommend Roger and Heiser to anyone. Roger was honest and fair and a pleasure to work with. I was ablel to communicate with Roger via email prior to arriving at the dealership, which saved a considerable amount of time at the dealer.

janej26

Jul 8, 2010

We were very happy with the respectful way we were treated by everyone at Heiser Toyota.We felt we got the best deal in the area.No nonsense and no high pressure gimmicks. They went over the top to give us the best deal. We will certainly recommend them to our family and friends.We already have.

joseuugon

Jul 8, 2010

From the begginning, Dean was friendly and show interest in helping you to buy a car. He ddidn't hesitate to allow me to drive the 3 cars I was almost interested, namely, camry 2011, avalon 2011 and venza 2010. He was very patient to go back and forth with different prices to suit my price range. At the end he helped me buy the new venza. My wife had a very bad experience with another dealer. She bought a camry 2011 and she is dissatisfied with the car she bought: At the beginning she expected to have smart key start, heated seats and remote starter. When she picked up the camry XLE car after two days with the promise of installing the remort starter, they couldn't install the remote starter, it didn't have heated seats and smart key. I went to the dealer to see if was posible a trade in. I had to pay another $3,500 to get the camry with the smart key and heated seats. As you can see, you did a wonderful job. In the future, I'll come back to your place. The Venza is now her car and she likes it very much. I however, am still thinking of the avalon Dean helped me drive it_posible trade the camry 2011 with the avalon 2011.It will probably cost me alot more. How much more? Will it cost me another $3,500 ? If interested, please call me.Thanks for your help.

Laura Duvernell

Jul 8, 2010

Roger made our contemplations and purchase of our new Camry a pleasure. Roger is knowledgeable and helpful. Roger addressed my concerns and accommodated us with our requests. He sought out answers we needed to make an informed decision. ~He even came in on his day off for my purchase because that was most convenient for me! Roger is really friendly and very courteous!

lisalitzsey

Jul 8, 2010

The employess and staff at Heiser Toyota are very eager to accomodate. They are considerate and hard working. When I purchased my new car I was there from 10:30 to 1:30 pm and pregnant and hungry. James went out of his way to make popcorn for me so I could have a snack while waiting for the paperwork to be completed. I have found in this most recent experience and in the past, time waiting to purchase new vehicle and for service on my previous car have been lengthy. An oil change has taken at least 1 hour with an appointment made, not walk in. Walk in times have been between 2-3 hours wait.

mnpmcdee

Jul 8, 2010

I've bought over 10 vechiles from Heiser and recommended them to family and friends who have also purchased there.I think thier price is always very competitive and their services has alsways been very good. I would highly recommend them to anyone.

nzellmer

Jul 8, 2010

I went to Heiser with the intention of getting more information on the 2010 Toyota Camry I ended up purchasing. The price was great, the staff was friendly and the transaction process was very smooth. Erik was helpful throughout the test drive and sales transaction. Once he handed me off to the financial guys, it was a very easy process. They even got me a better rate than my credit union offered! I would look to go back to Heiser if I were to purchase another car in the future, but I have to be honest, if another dealership in the Milwaukee/Madison area had the same price for the same car, I wouldn't have a problem going to them. The price is what influnenced me to go to Heiser in the first place, but I was very impressed with the friendliness of the staff and it made for a very nice experience.

Pho99

Jul 8, 2010

I appreciated the no hassle attittude, and our salesperson (Dean) was very accommodating. We knew pretty much exactly what we wanted going in and I think they realized that. They also did not try the usual hard sell like some other dealerships, especially in the business office whIch was a quick and painless experience. The only minor issue was the number of trips to the dealership and slight miscommunication about the specific vehicle we needed. It was worth it though to get the car we wanted and at pretty close to the price I was shooting for.

speed

Jul 8, 2010

Despite the fact Richard and I knew each other from a ways back, I think he treated me like any other customer and went out of his way to be available every time I've called since buying my car. I would buy another car from you with no reservations. (Unfortunately that won't be for awhile because I LOVE this car!!)

sp44

Jul 7, 2010

I thought the facility was great and top notch. The people were very friendly, from my sales person to the finance person to the manager. Only negative is I wish it could of been quicker but that's minor. I would recommend Heiser to anybody based on this experience.

Diane Balsley

Jul 6, 2010

Nothing but the best! I always bring my car in here to have it serviced. They always do an amazing job to keep my camry running smoothly and efficiently. They are friendly and the service is quick. The waiting room is comfortable and I like that they have free wi-fi as well.

oreillygp07

Jul 6, 2010

I originally came to Heiser because of the great lease rates Toyota is running. My wife actually stopped in before I did. Roger helped her out and luckily had the exact car I wanted in stock.He took the time to make sure my wife and daughter were taken care of and entertained while we did the paperwork. It was the easiest buying process I have ever had. I hate car shopping, hence my wife did the initial browsing. But Roger made everything so easy for me. I didn't have to wait and wonder what was going on. He kept me informed of the process and essentially said he would do everything he could to meet the terms I was looking for. And he did. He even got a payoff on my lease trade in on a bank holiday. No small feet, I work in banking and that was something that got the deal done. Another dealer we stopped at did not take that extra step.Roger made sure I understood what was going on and that I was comfortable with the process. This was without a doubt the best guying experience I have ever had. I will be back at the end of this lease to talk to Roger.

patmcg

Jun 30, 2010

Good experience - great deal and decent service.

danddchase

Jun 28, 2010

The salesperson took as much time as we needed to go over the major features of the Camry before we drove it off the lot. He was very friendly and courteous to us during the entire buying experience. We were given options that actually saved us some money on our purchase and helped us in our decision.

ramayo1

Jun 27, 2010

The information I received over the internet was very helpful in deciding which car and which dealer to contact. The condition of and accessories on this car made my decision for me. The price was reasonable but the additional savings that Christina and Roger offered me helped seal the deal. Roger's presentation of the car as well as his no pressure tactics were impressive. My other visits to view other convertibles ( at competing dealerships) were not as pleasant and in retrospect made the Heiser choice even easier. I now hope that if any immediate problems arise from this $18,000 investment, the Heiser dealership will be just as accommodating in keeping my wife and myself happy with the purchase.Optional request:The maintenance history on a leased car should have been available to view regular visits as well as major part repairs/replacements.

robert s

Jun 26, 2010

We appreciated the noticeable lack of pressure in the rlationship with Rich and his associates. He focused on our expressed needs in our quest to find the vehicle best suited to our needs at this time in our lives(retired couple), and realistically and clearly explained the options within our budget. Just as important as his obvious knowledge of the product, he has a "plain-talking, no B.S." style of relating, and a great sense of humor, which greatly facilitated the communication. He's going to get future referrals from us. Sincerely, Bob and Judy Schermacher

newriboo

Jun 16, 2010

The reason I gave this rating is that I was very happy with the service I receive on June 14, 2010. I have leased three cars from this dealership in the past. The customer service has always been above excellent each time I visit the dealership. In 2008, I was laid off my job after being there for over 14 years. At the time I was not sure if I would get approved for a car loan. Due to the fact, I was not been on my current job that long. Brian took the time to explain all the options I had. He gave me all of his attention that evening. He made me such a great deal, I did not buy my old lease. I love my new car.

Myrna1041

Jun 11, 2010

We just purchased a 2010 Prius from Roger. He was a very friendly and knowlegeable salesman. He answered all of our questions and took a personal interest in us. We were not high pressured into buying and worked to get us the best deal. We will definitely return to Heiser when we need to purchase another vehicle. We had a 2005 Prius and loved it and also have a 2006 Sienna and love that one too.

frankenstein

May 27, 2010

I went to Heiser after having investigated different cars and dealerships and having decided on a Toyota. I had received good words about Heiser and figured that I would save it until I knew what car I wanted. Once I got there they were very friendly and professional and right away gave me the lowest price compared to all other Toyota dealers in my area, by at least 1000 dollars. They were very fast in getting the car I wanted and I have no complaints.

brian414

May 26, 2010

Even though it's not the closest Toyota dealership for me, I still don't mind making the drive to Heiser to have them service my two Toyota vehicles. Their prices are comparable with other "express lube" franchises, but without the shady dealings that I've encountered at those chains. I have not encountered an unusual wait time for regular service. Even so, there is a nice waiting area where you can have a cup of coffee, soda or water and watch TV, work, or read a magazine.

colleen123

May 21, 2010

After shopping around at a few other Toyota stores in the area, I ended up purchasing my new Highlander from Scott at Heiser. The experience I had at Heiser far surpassed the experience I had at the other 2 stores I went to. Scott was very friendly, knowledgeable and honest. I never once felt pressured, nor did I feel like we were playing games, which was the part that I appreciated the most. I would certainly recommend Heiser Toyota to my friends and family.

GoingElsewhere

Dec 16, 2009

I was interested in a used Sienna. I test drove one and then went away for a couple of weeks to look at others. I then went back to Heiser's website and discovered that the price had come down substantially. I asked if I could have my mechanic look it over. Their answer was "Sure, we'll draw up a contract contingent only on your mechanic's approval and then you can take it to him to check the car." I was just astonished. Commit to buying it before I could even take it to a mechanic? I was also told that, here in the last month of the last quarter of the year, that the price was not negotiable because it had already been marked down so much and it had been on the lot for so long. Excuse me, isn't that when it becomes most negotiable?Very friendly people until it comes to trying to make a sale, then it gets hardball.

daskoam16

Oct 13, 2009

Heiser Toyota needs to improve on providing consisent customer service. The first time I visited Heiser everyone was very plesant, friendly, and willing to help. I got a quote and went home and thought about it/shopped around. I noticed that some of Heiser's competitors were providing me with lower quotes for the same car. I sent those quotes to Heiser, which they said they would match, but actually sent me e-mails back with quotes that were still a couple hundred dollars over the competitors price. I decided to tell them I needed time to think about it and I received a pushy e-mail back saying that the price they were offering was the best I was going to get and that I had to come in that day to get that price. I felt that Heiser didn't really care about me, they were just trying anything they could to get a sale. Customer service goes a long ways and I feel that they could use a refresh on that.

golfnpackers

May 6, 2008

Dealt with a Pat there who was not very interested in following up on a vehicle delivery. He stated he didn't receive messages which were left for him to return calls (untrue and the phone records will verify our calls). When I stated I would then speak with the general manager his retort was a laugh and then this: "I really don't care." That was it, no follow up, no apology, no caring whatsoever. This is really unprofessional. I guess we will be buying a Honda and so will my friend. We will never do any personal business with this dealership. How he keeps his job is a mystery.

unniknair

Jun 30, 2007

We bought our new Toyota Corolla from Heiser after shopping around at Andrew, Wilde and Don Jacobs. Heiser was a real pleasant shopping experience - no "games", no pressure to close the deal and excellent customer service. I would definitely go back to Heiser next time I am buying a Toyota

stactum

Jul 28, 2006

IMHO since they located in not the most prestigious place in Milwaukee (as for example, Safro Toyota) they are ready to negotiate price on their cars. I negotiated everything through email and when I went to pick up my car and sign all papers there were some mistakes in the paperwork (we thought you said... etc.) but eventually everything was solved just fine. Since to me the most important thing is price and they are pretty flexible with that I would buy from them again.