Used Cars for Sale at Helms Bros., Inc. in Bayside, NY

Denim506

Oct 15, 2016

Great dealership. My sales guy Miles Colon was absolutely amazing!! He was patient and informative, delivery of the vehicle was quick and easy. I never felt rushed, he went thru every aspect of the vehicle with me.

Noris Matherson

Oct 11, 2016

Great experience working with Matthew Villacis! He was extremely helpful and super professional! He was patient and helped get me a car that I love!

Pat O'Toole

Oct 11, 2016

Our Sales Professional Miles Colon was very knowledgable ,professional and very pleasant to deal with .Miles made our experience purchasing a new car an excellent experience . I highly recommend Miles and the Helms Brothers for a new car purchase

Adrian Amy

Oct 10, 2016

Matt is absolutely amazing! We walked in looking to appraise our car and look at the inventory and pricing they had. The managers were all so pleasant and welcoming. Matt checked everything out and hooked us up with any deals/discounts we were eligible for and got us a price we clearly couldn't say no to. He was easy to talk to, VERY informative (he knew everything and anything we had a question about,) and most importantly was extremely honest. We are coming back in a few months or so to trade in our other car and will definitely be coming back to Matt FOR SURE! Hope he's stays here forever! :) Thank you, Thank you, Thank you Matt!!

Sebastianb7

Oct 10, 2016

I 100% recomend Matthew, for your next Mercedes benz inquiry, he walked me through the entire process of leasing in a very informative manner & he did not mind my consistency in asking questions, which I really appreciateMost importantly, met me at the price I was looking to spend!Overall great and quick experience !

Ultimatesaver

Oct 10, 2016

Great service experience from Kelvin and Greg. They were able to give me the best price from the car that I've been searching for the last 6 months from other dealerships. Will definitely recommend them to my business partners and friends who want to upgrade their car.

car

Oct 5, 2016

Brought my car in expecting to wait at least a day for repair to be completed. To my surprise, car was ready for pick up hours after drop off. Extremely pleased with service department and service manager Carmine Gonzalez. This employee went out of his way to accommodate my needs from drop off to picking me up via Helms Bros. shuttle.

EffieRx

Oct 1, 2016

My experience with Helms Bros Mercedes and especially with my sales rep Maurice Martin was terrific. Everyone in the showroom was polite , took the time to answer my questions and worked with me to find the right car at the right price. There was no huge sales push as I found at some other dealerships. I truly found that refreshing. I highly recommend Helms Bros.

Aida

Sep 30, 2016

If you are looking for a pleasant car shopping experience, then you must visit Helms Bros, Inc. Mercedes-Benz dealership in Bayside. Matthew Villacis, our salesperson, was not only knowledgeable about the products but also keenly aware of the differences among competitors. At the outset, I was a bit hesitant about his experience given his very youthful appearance, but I was completely blown away by his knowledge, ability to connect, explain and understand my specific needs. Matt answered our concerns with facts. He understood the market and ultimately sealed the deal. Another aspect of this experience was picking up the car; Matt was very patient and explained in detail how to use the technology in the car. I was so pleased with the entire process and will recommend Matt to family and friends.

carguy2016

Sep 26, 2016

Mr. Maurice Martin is a very knowledgeable, kind gentleman. Just how a salesman should be. All in all, it was a wonderful experience at this dealership.

mdetres

Sep 26, 2016

My experience has always been very good with Carmine. I am an older women and I get nervous at doing things speaking about my car issues. He made me feel more comfortable, and was clear and explicit in what needed to be done, He is a professional and caring of his customers. He is great at his job.

kotler.alex

Sep 19, 2016

After speaking to every Benz dealership in the tri-state area I finally stumbled on this one. I was amazed by their level of professionalism and salesmanship. Buying a car is a grind of an experience BUT NOT WITH THEM!!!. Jeff and John made the interaction very pleasant and easy. Jeff reviewed every feature of the car in great detail. Before we left the dealership he insured that we knew how to use everything. Buying a car there was exiting (as buying a new car should be) He even went the extra mile and got my wife a flower. This is without a doubt a premium dealership that delivers on a premium experience for a premium brand. I bought many cars but never had an experience like this one.

mtgfelix

Sep 16, 2016

Great dealership with friendly staff. I worked with Kelvin and he is knowledgeable, responsive, and reliable. He would go above and beyond to make sure I get what I want with good value. Moreover, based on our interaction, I can vouch for his integrity. Overall, I highly recommend Kelvin.

Joan

Sep 5, 2016

The receptionist was very friendly and efficient. Our salesman (Jason Xenus) was very knowledgeable and pleasing. I did not feel pressured into leasing a new car.

Jane Zhao

Sep 3, 2016

He provided the technical information, complete explanation of car details, nice personality.He offered affordable price for us and better consideration for the clients.Jane and Charles

phil2016

Sep 2, 2016

we considered two Mercedes-Benz dealers whom are nearby our house, Helms Bros and Ralley. We finally bought a new GLE350 from Helms Bros' Jason Chen. It turned out to be a very unpleasant experience. We got a fair price for a moderate equipped 2016 GLE350 after a marathon-styled negotiation. It's frustrated. Then picked up the car a few days later that was the nightmare began unfolded. We didn't look over the car very carefully on site.The next day we found out it has minor scratch here and there. The bumper looked like had been removded and put back for some reasons. We believed consumers should have been informed these issues at the first place instead of being fooled. We, as consumers, are vulnerable because we are have too much trust on the dealer. We have bought cars before but certainly it's the least pleasure have ever experienced. We do think honesty is very important for a business. We do hope they think the same way as we do.

Smooth137

Aug 31, 2016

I was extremely pleased with the service provided by Maurice Martin. Maurice was very knowledgable and patient throughout the entire process and made it an overall excellent car shopping experience. I will definitely recommend Helms Bros based on the efforts of Maurice and his colleagues!

blanki

Aug 25, 2016

Courtesy and professionalism. Jason Xenos was great. He made us feel very comfortable during the process that even though I was not sure, I couldn't resist his offer. He always treated us with respect and gave us different options. At the end, he gave us a great deal. He was always there for us.

MICHAEL PAREDES

Aug 20, 2016

Came back to the dealer to lease my second benz c300 coupe 2017 . This time it was hard for me to get an approval from the bank because i already had leased a glc300 2017 a couple weeks ago so they told me it wouldn't be easy. Long story short Jason Xenos and Jon Saint Louis told me to believe in them and give them some time. I agreed and waited for a phone call. Next day they called me and said " I will make sure you get approved, come in in two days to pick up your car and give us a time and it'll be ready ". When i heard that i was very very pleased ! Couldn't believe it ! In two days went to pick up the car with no problem! These two guys definitely deserve employees of the month! Miracle workers ! VERY PROFESSIONAL ! DEFINITELY RECOMMEND WORKING WITH THESE TWO !

agentmike

Aug 20, 2016

Came back to the dealer to lease my second benz c300 coupe 2017 . This time it was hard for me to get an approval from the bank because i already had leased a glc300 2017 a couple weeks ago so they told me it wouldn't be easy. Long story short Jason Xenos and Jon Saint Louis told me to believe in them and give them some time. I agreed and waited for a phone call. Next day they called me and said " I will make sure you get approved, come in in two days to pick up your car and give us a time and it'll be ready ". When i heard that i was very very pleased ! Couldn't believe it ! In two days went to pick up the car with no problem! These two guys definitely deserve employees of the month! Miracle workers ! VERY PROFESSIONAL ! DEFINITELY RECOMMEND WORKING WITH THESE TWO !

markrny

Aug 17, 2016

My E300 is my 5th new Mercedes from Helm's. As always, the total experience was great. The entire staff are all professionals. I recommend this dealership highly.

smcclellan2

Aug 7, 2016

Maurice provided us with great service. He was very helpful and professional. Ask for this guy when you visit Helms Bros.Thank you so much Maurice.I had a great experience purchasingMy new c300.

Sisa

Aug 5, 2016

Jason made a special day in my life even more pleasant by the way he welcomed us and walked us through the leasing process. Professional, personable and very courteous. Jason is an asset to Helms in Bayside and we will highly recommend him to family and friends. Great experience. Very appreciative! Now I can enjoy retirement in my new car! Thank you Jason!

DebraGLA

Aug 2, 2016

I would highly recommend Helms Bros. Inc. to anyone looking to buy or lease a Mercedes. I was fortunate to receive excellent service by Jason Xenos and Jon St. Louis. These remarkable men made my buying experience first class. Jason X was professional in every sense of word. He answered all of my questions and concerns and was well versed on the vehicle itself. What I liked the most about Jason X was he made me feel comfortable and relaxed. He was very understanding and worked with my schedule. I have had a lot of cars, 10 to be exact and this experience was by far the best. Jon St. Louis was truly an exception as well. I have had experiences with the Finance Department at dealerships where I either felt pressured to buy something I did not need or want or I simply could not afford what they were offering but that was not the case with Jon. He explained everything carefully and answered every question with details. I did not feel pressured, overwhelmed or confused. I felt like I was talking to an old friend about buying a car. Both Mr. Xenos and Mr. St. Louis made me feel like family. They are the epitome of excellence. Prior to arriving at Helms Bros. I was shopping around at other dealerships but once I met Jason X and Jon St. Louis my mind was set. I thank them both for taking good care of me. They are both an asset to Mercedes Benz. I have already referred two people to Helms Bros and to Jason X. Thanks again and thank you for my 2016 GLA!!!

agentmike

Jul 31, 2016

Came in 2 days ago to lease a 2017 GLC 4MATIC and was greeted by Jason. Awesome dude also very very friendly! Treats you like family if you ask me. I leased a car not so long ago and he did his very BEST to help me instead of turning me down. I waited a couple of minutes and boom he came to me with good news and from there we went straight to the paperwork (which had me smiling) He's also a very patient person highly recommend. Not only that but anything you are unsure about you can have the confidence to ask him. Feels like your talking to your best friend or a brother. Also not only that but at the end once everything was done he congratulated me and we snapped a couple of pictures ! Looking forward to leasing more care further in the future! Thumbs Up !!

Marsha H

Jul 22, 2016

I was very anxious about my lease that was ending soon and wanted to get into a new car at an affordable monthly payment. I spent almost 3 hours testing driving and reviewing car details with Maurice and he was very very patient with me through it all. I appreciate his knowledge, patience, and professionalisim. This was my second time having the pleasure of working with Maurice. I'd definitely recommend him because like the first time I am very very happy with my new vehicle.

Fazier/David

Jul 19, 2016

Andrea and John made our buying experience so stress free. They were professional,caring,honest and so humanly beautiful. John blessed our car and this meant the world to us. It felt really good to know threre are still people out there who put people first. Thank you both for a wonderful experience and a great car.

Yawdyjam

Jul 13, 2016

We found Maurice to be very friendly and professional. Very knowledgeable about the vehicle we were interested in . He patiently went over all the features of the vehicle and we were very happy and satisfied when we left. Overall a very pleasant experience. We will gladly recommend Maurice and Helms Bros to others.

CarCoSa54

Jul 11, 2016

Our sales representative Maurice Martin is excellent made the entire leasing experience enjoyable and stress free. Maurice is very detailed and organized in his explanations of the process . He very patiently and courteously explained and demonstrated all of the cars features and functions .This was our first experience with a Mercedes Benz so we both very much appreciated the way Maurice when over every detail until he was certain we were comfortable and understood every thing.We will definitely recommend Maurice and Helms to our friends and familyThank you

Charisse Dunn

Jul 8, 2016

I called frantic about a car on Tuesday, but Wednesday at noon I was approved, car picked out, test drove and was in my drive way that evening. If that's not seamless service , I don't know what is.

chris29

Jul 5, 2016

easy, fun, honest, mike one of the best at helms bro would recommend any one to him.make it easy and stress free to buy a veh

Perry Sing

Jun 29, 2016

Mr. Peter Fearon was my sales specialist and he was friendly and very helpful. he went over all the features and details with me, that was an excellent experience, and the test drive was amazing. I definitely recommend my friends to Peter.

service1

Jun 29, 2016

I had a very pleasant purchase experience at the Helms Bros. Inc, dealership. The salesperson, Maurice Martin, provided me with an excellent purchase experience. I would recommend him to anyone. Everyone at this dealership was very pleasant, from the manager, all the way down to the valet. If you're looking to purchase a vehicle, please check with Helms brothers first. Make sure that you ask for Mr. Maurice Martin.

ARTURO VALENTIN

Jun 28, 2016

I have purchased various Mercedes from this dealership specially from Mr. Martin, he is excellent! great service, patient, very thorough in his explanation, honest and goes beyond to make you comfortable. He is an excellent sales person, never pushy and he is very detailed. Amazing experience and I am very happy.

Alfredlinyc

Jun 24, 2016

When I quote a price on Internet then I get the response quickly by Kathleen! She is kind and very great at her job. She helped me with all the documents and I just did the purchase part! If you are looking for a new MB, I think you definitely need Kathleen to help! Highly recommended and five stars.

PatGMC

Jun 24, 2016

Very happy with the team at Helms Brothers with my recent purchase. Professionalism at its best especially Mr. Kunz. Very responsive to questions and phone calls I made post deal and that means a lot to me and my wife. Will definitely do business again with this gentleman. Mr.Mark Ma was also very thorough and professional in his sales approach. He was very patient and did not just answer questions blindly, rather he took time to find the right answer the first time and that is paramount to cultivating a long lasting relationship. Wel Done!

Carol & Eric

Jun 20, 2016

Maurice helped us right away and made us feel very comfortable. He was very patient to answer and explain all our questions on the Model E550. He didn't give us any pressure and never push us to make the decision. He follow up and replied our email/message after sales immediately. I will introduce Maurice to my friends. He is really nice and good salesman.

Mocca1229

Jun 19, 2016

Maurice Martin greeted us right away and made us feel very welcome and important. I was confused with the model I had in mind, but he insisted on having me drive test both so I could have the feel and that made the difference. I knew CLA250 was the one for me. He was very patient with all our questions, took his time to explain everything and never made us feel rushed or pressured. Go with Maurice! He's the man! :)

Mocca1229

Jun 19, 2016

Maurice greeted us right away and made us feel very welcome and important. I was confused with the model I had in mind, but he insisted on having me drive test both so I could have the feel and that made the difference. I knew CLA250 was the one for me. He was very patient with all our questions, took his time to explain everything and never made us feel rushed pr pressured. Go with Maurice! He's the man! :)

bgoode1

Jun 15, 2016

Jeffrey Stampler was my sales associate. He provided prompt service from discussing price, features and benefits of the vehicle. He knew his product well and was very focused on ensuring the presentation (cleanliness) of the vehicle was showroom perfect.He knew my time was limited while finalizing the sale and he hustled to get it all done quickly. He did not short change the time to demonstrate all features. Best Car Sales PROFESSIONAL I have ever had and I have been buying cars for over 30 years.If I had one nit, it was with the manager who had to provide the "extra" warranties information. He kept me waiting and while in his office he was on another business call.

Janet

Jun 9, 2016

I was once disaappinted with a sales person on my first mercedes-benz but now I am more than 100% satisfied with all the supports and help this cool, patient man assisted me with! My aunt who introduced him to me was also very satisfied, he deserves 10 stars from our family!

db718

Jun 8, 2016

This was my first big purchase and I must say Maurice made it worthwhile. Maurice Martin is very patient and willing answer every and any question even after your purchase. He's easy to contact and return calls immediately. His customer service is outstanding.

johnny1952

Jun 8, 2016

the overall experience was first class all the personnel at the dealership from valet to management were true professionalKathleen its great at her job

db718

Jun 7, 2016

This was my first big purchase and I must say Maurice made it worthwhile. Maurice Martin is very patient and willing answer every and any question even after your purchase. He's easy to contact and return calls immediately. His customer service is outstanding.

bchowdhury78

Jun 4, 2016

Our car buying experience at Helms Bros was very pleasant, especially because of Maurice Martin. Maurice was a true professional because he's knowledgable about the cars, friendly, and not too pushy. He was there to answer all our questions and he adjusted his schedule to accomodate us. Please go see Maurice if you are interested in buying a Mercedes. - BC

vesnaidoo

Jun 3, 2016

Maurice Martin was super helpful and he was able to get us in the car we wanted at an affordable rate for a 3 year lease. He was professional, but personal and took a genuine interest in making sure we were satisfied.

Gabriel E. Nieto

May 31, 2016

Kelvin Nunez was our sales representative.. Now he's more like family.. He put us into our first Mercedes and we never had a moment where we felt unsure about our decision. Thanks Kelvin.. you rock!! Professional and sincere.. Gabe and Steph!

Snoboogie

May 31, 2016

Went to this dealership to "look" at the E350 sport 4 matic. Spoke with Wilhelm Frank and John Kunz. They were very thorough showing me all the fine points about the 2016 model. They took there time and explained every detail. They showed me several models and made sure I was comfortable. Both gentlemen treated me better than any previous dealers. Helm's is my favorite go to place for my next Mercedes. Will and John are the best ever. No pressure, just the facts!!!

Roland Eicher

May 27, 2016

It was a real pleasure to deal with all the team members I meet, including Kelvin Nunez, who greeted me at the entrance. I told him I had an appointment with Tiffany, he said he could take care of this and he did. Great service.

lisam

May 25, 2016

My husband and I just bought a previously-owned Mercedes E350 sedan from Marlon Matamoros at Helms Brothers in Bayside, Queens. The transaction couldn't have gone more smoothly. Marlon is professional, thorough, and very pleasant. We traded in a 2007 E350 as part of the transaction, and Marlon dealt with this very efficiently and to our satisfaction. There was no nonsense about giving us a fair price. We feel that we were treated well and will go back to Marlon next time that we're in the market for Mercedes-Benz.

Minaad

May 21, 2016

My parents have bought a few cars from cars from Helms Bros and everytime we keep coming back. Malron, our sales person, has been great from the start. He is very friendly and courteous. He has gone above and beyond to make the car buying experience exceptional. There is no one else I would rather buy a Mercedes from.

Andy Laine

May 19, 2016

I didn't know what to expect when I walked in. Maurice Martin was professional from the beginning, never pressured us and was knowledgable about the brand. My entire family was impressed with his service and made us feel valued. After this experience, we would absolutely recommend Maurice and Helms Bros.

Andy Laine

May 19, 2016

I didn't know what to expect when I walked in. Maurice Martin was professional from the beginning, never pressured us and was knowledgable about the brand. My entire family was impressed with his service and made us feel valued. After this experience, we would absolutely recommend Maurice and Helms Bros.

Joe Wojciechowski

May 12, 2016

I received excellent service from Jeffrey Stampler. I just leased a new 2016 E400 and I am very pleased with the process, from start to finish. Jeffrey explained the entire car to me and also told me not to hesitate to contact him with any questions or concerns that I may have. I would definitely return to Helms Bros. and to Jeffrey Stampler as my sales representative!

Gabi Svec

May 7, 2016

Wilhelm Frank was recommended by a friend of mine and I'm eternally grateful for the introduction. Not only were we (my husband & I) 100 % satisfied with his services and attentive approach to us as customers, he was most knowledgable about their brand and the level of expectation the clients are seeking when entering dealerships like Mercedes-Benz. Wilhelm checked off all our expectations and beyond, he was thoroughly graceful and attentive throughout the entire process and stayed in touch with us even after our purchase, checking in whether we are satisfied with our new car. Dealerships usually don't have the best reputations amongst us customers, however, after our experience with Wilhelm and Helms Bros in Bayside, NY, we would definitely highly recommend their services and especially salespeople like Wilhelm Frank.

Gabi Svec

May 7, 2016

Wilhelm Frank was recommended by a friend of mine and I'm eternally grateful for the introduction. Not only were we (my husband & I) 100 % satisfied with his services and attentive approach to us as customers, he was most knowledgable about their brand and the level of expectation the clients are seeking when entering dealerships like Mercedes-Benz. Wilhelm checked off all our expectations and beyond, he was thoroughly graceful and attentive throughout the entire process and stayed in touch with us even after our purchase, checking in whether we are satisfied with our new car. Dealerships usually don't have the best reputations amongst us customers, however, after our experience with Wilhelm and Helms Bros in Bayside, NY, we would definitely highly recommend their services and especially salespeople like Wilhelm Frank.

JK

May 4, 2016

Maurice Martin has been professional from beginning to end. He is honest, patient and considerate. Extremely knowledgable in his field. The best salesperson I've encountered so far.

PaulC

May 4, 2016

Due to the exceptional service provided by Helms Bros last year, I decided to return here to purchase my next car. Once again, Kelvin helped me choose the perfect car. He was courteous and very knowledgeable. He was very accommodating with test drives, and helped negotiate a better trade in value with the person who appraised the vehicle.I could not be more satisfied with Kelvin and Helms Bros.

mel

Apr 14, 2016

Maurice was very helpful ,very professional I will recommend friend and family to him anybody buying mercedes benz should go and see Maurice martin ,thanks

EandA

Apr 5, 2016

My partner and I were looking to change our leased car. We had our eye on an Audi A3 and we decided to stop into Helmsbros Mercedes Benz. Peter Fearon helped us. He was excellent and introduced us to the CLA. After a short period of negotiation we dropped our interest in the Audi 3 and decided to go with Peter's advice and got the CLA. After many previous bad experiences with car dealerships meeting Peter has completely changed our view in car buying. Please go see him- you will not regret it. He even follows up after the sale. Thanks Peter!

Jassimransahiba

Apr 4, 2016

I dealt with Peter Fearon, and his service, knowledge, character greatly impressed me. I recently leased Gla 250 and are happy with the decision. I will definitely recommend Fearon as a dealership associate for any sales concerns and leasing purposes.

Yuks

Mar 30, 2016

Maurice is the best salesperson I ever met, he got lot of patience, very helpful, and full of knowledge to help me from select vehicle to finish up all process. I strongly recommended him to all prospectus buyer, if you buy Mercedes Benz go to Helms brother, you go Helms Brother's, ask for Maurice!

rayan

Mar 25, 2016

Maurice was very helpful with the whole process and made everything go by very smoothly from finding a vehicle to closing the deal. Would highly recommend others to deal with Maurice.

S & C

Mar 2, 2016

Salesperson Michael Nekava is the best. Experience & professional. Just bought GLE450 Coupe & this is the fourth car from him. Highly recommend and will refer all my friend & family to him

Iseeper

Feb 27, 2016

The sales person Maurice Martin went above and beyond to make me very satisfied with my choices. He was very detailed with every step of the process. He explained what he is doing and what has to do. He wasn't hesitant about making the deal happen. He makes it happens. He wasn't afraid to speak with management of my concern and needs. He makes it happens.

Peter

Feb 27, 2016

My experience was excellent! particularly with the sales person Kevin Lin, but not limited to him, each person I came in contact with at the dealership was friendly, polite, very professional, and ready to help with any question.More than satisfied... looking forward to my next purchase.. by the way the car is also good!

Soni

Feb 27, 2016

Mr.jeff is very nice person and very decent he treat like you like a family member you can call him anytime always hemp you

jayjay112

Feb 15, 2016

We just recently traded in a 2015 CLA250 for a 2016 GLA250. Jeffrey Stampler was the salesman who helped us with both purchases. Jeff goes above and beyond to make the whole experience pleasant. Picked up my new car on my birthday, they sang to me and gave me a small bouquet of roses. Jeff is the best and I would recommend him to anyone interested in a Mercedes.

Jaxson Hghts

Feb 10, 2016

Arrived to test drive a new vehicle, 2016 450 GLE Coupe, and was provided with a comprehensive overview of the vehicle features, and options; the technology in this vehicle is nothing short of state-of-the-art. We purchased a vehicle from the Helms Bros showroom floor; at delivery, Maurice (our sales person) again took time (on his day off) to get us acclimated to the technology, connect our phones via Bluetooth, register the vehicle with their concierge program. Superb customer service without the slightest sense of being pushy or feeling rushed. And, we received a fair trade in value for our 2012 vehicle. We highly recommend this dealership and sales person.

pcamp56

Feb 4, 2016

Peter F. was extremely honest during our process. No high pressure. A very nice person. John Kunz helped close the deal on our used Porsche.

Favored123

Jan 13, 2016

I was expecting to buy a new car but I wasn't sure If I was going to go with this particular dealer or not. What sold me was the fact that Jeffrey Stampler was so knowledgeable and thorough when talking about the Benz. Although, I didn't make a commitment right away. Months later, I decided to go back and test drive. Jeffrey Stampler was so courteous and so was the staff. Who would imagine that buying a car would be sealed with a rose. I personally want to thank all the staff for treating me very well, especially Jeffrey Stampler.

Cisco60

Jan 11, 2016

My experience with Helms Bro in Bayside, Queens and particularly with salesman Marlon Matamoros was very positive. I highly recommend this dealership because of the professionalism that everyone whom I deal with demonstrated. I had been looking to lease a sedan for the last three months and narrowed my search to a BMW 328i, Audi A4 or a Mercedes Benz C300 4Matic. I dealt with others dealerships and different tricks from some sleazy car sales people. When I came to Helms Bro I met Marlon. He quickly made me feel at ease since his demeanor was lay back, not using high pressure sales techniques and was very friendly and transparent in the negotiation aspect. The next morning, after thinking about the deal more carefully, I returned to the dealership. Marlon was off that day but I had the pleasure of speaking with the General Sales Manager Jennifer Lang. And again, the level of professionalism was commendable. She took the time to carefully answering all my questions and also asked a young Sales Consultant named Wilhem Frank to assist me in looking at others lease options. He too was awesome and it became very evident that this level of professionalism is the culture of this particular dealership.

Javier M.

Jan 9, 2016

I had come into the dealership just starting to shop around Kelvin kindly greeted us and answered all our questions we then decided to leave because we had just began our search. Kelvin had called me a week later to follow up with me and that shows a person really cares about your business. I drove down from Albany the next day (where I work) and experienced the best experience from beginning to end. Kelvin set us up with a test drive and sure enough I was sold. At the actual time of delivery he took his time to explain and show me features of the vehicle. I highly recommend anyone looking for a great experience and customer service to go see Kelvin at Helms Bros. Mercedes

Prof. B

Jan 7, 2016

From the start, I was treated with courtesy and never with any forceful or high pressure tactics. The salesman who assisted me was Mr. Michael Altamura who was totally knowledgeable regarding all features and made me feel very comfortable during my selection process of a 2 1/2- yr old pre-owned S550. I had shopped around at three other dealerships and was given the best price at Helms Bros.

Jennywai

Jan 6, 2016

The dealership itself is a 4 star but our sales person is what makes it 5 star. Maurice, our sales guy, was so patient with us. Offered us test drIve without us asking. We test drove different car models, there was not even a tiny bit of hesitation when we ask to drive a couple different cars. Recommended us the GLC based on our needs; which we end up getting. There were some glitches when picking up our car, but Maurice made it work. Super patient when explaining each and every button in the car to my dad, even checked with us if we got home ok driving our new car in the heavy rain. Few days later after we got the car, he checked in again to see how everything was. Need I say more about how Maurice treats his customers? Definitely will come back to Maurice in the future!

Miss Daisy

Jan 6, 2016

I had the good fortune to meet Erick Manzanilla, serendipitously, as I was browsing the showroom. He answered all of my many questions and, eventually, walked me through the process of leasing my car. He was pleasant, knowledgable, professional and eager to show me how to navigate the new technologies. He followed up with a phone call and a tutorial (on a rainy day).Kelvin Nunez was also helpful.

JuneK

Jan 5, 2016

This purchase is for my third Mercedes. I came into Helms knowing exactly what I wanted.Christian was very professional, he answered every question I had regarding the vehicle Ichose, made me feel very comfortable in choosing Helms Bros as the seller. The staff isextremely friendly and I'm very happy & looking forward to a long relationship. Thanks to all!

Mingjager

Jan 5, 2016

In my 33 years of purchasing a vehicle, I have never dealt with such a Professional Sales Representative as Mr. Jeffrey Stampler and searching for my Mercedes, I feel that I have met the Cream of the Crop. Very impressive man who represents Helms Bros., Inc. with extreme kindness. He is one that consistently follows-up making certain that his customer receives the ultimate service. Thank you so much.

Huyueh

Jan 2, 2016

Mr. Lin is a kind person and very professional. He has done a very nice service. He would notify the customer in the progress of during the service time.

Ray25

Jan 1, 2016

Helms bros service dept is outstanding ,I have my C300 serviced regularly. Rich Grein has been very helpful in solving any issues I might have had with my car. Great place, everyone is helpful and courteous.,

The Judge

Jan 1, 2016

To fix the regulator and blower in my heating/air conditioning system.. Service was timely and carefully explained to me. Andy Lin is as good as it gets.

JohnB024

Dec 31, 2015

Peter Fearon was great to work with. He was friendly, knowledgeable and worked with us to get a good price on our new GL450. He Wwrked diligently to arrange to get the vehicle we wanted by 'swapping' with another dealership.We did not get to meet Jennifer, but communicated via Email. She was very helpful in arranging for us to obtain some options at a fair price.

Cng0000

Dec 26, 2015

The environment is so warm and cozy like the car you are going to buy! Sales representative was very sweet, helpful, knowledgeable, and considerate in purchasing my first SUV.

Kkissoon

Dec 17, 2015

Very good and excellent service. Went more than out of his way to make sure the deal went through. More than happy with the purchase.

mbricky

Dec 17, 2015

Most of services are more then 90% points,but it could be 100%, General satisfy with the services, hoping can do better on my next visit.

vasiliadis

Dec 11, 2015

I leased yesterday my third consecutive MB E350 4matic from the same dealer through the same salesperson, Mr Michael Altamura, who provided, once again, the best deal along with excellent, courtesy and professional services.

pavlosglc

Dec 10, 2015

We just leased the GLC300 4Matic . Maurice Martin is a exceptional sales consultant. He went out his way to help us in all aspects. Definitely recommend him to who ever wants to purchase or lease a car.

pindarbcatyahoo.com

Dec 6, 2015

Worked with Kelvin Nunez on leasing a Mercedez, and found him to be very helpful, informative, and followed through with calls to insurance. Did not feel pressured and he took his time explaining offers and finances. Very positive experience.

melanie12

Dec 2, 2015

The overall experience was exceptional. From the welcoming secretarial staff to sales associate and to the finance manager we felt welcome and will highly recommended

NYCRounders

Nov 30, 2015

I recently purchased a GLC300 4Matic. Jason Chen was very helpful and in finding one for me even though the model was not out yet. He kept me updated too on when it would arrive at the dealership. I ended receiving the GLC the 1st day it was released. Jason also helped by answering all my questions and worked with me throughout the process. He is very easy to work with and will help in any way he can. I would recommend him and Helms Bros.

Kandrap

Nov 22, 2015

Helms Bros is an excellent dealer. Jeffrey Stampler made buying our cars easy and hassle free. He goes above and beyond, we couldn't ask for more. Everyone is friendly and knowledgable.

misterpc57

Nov 22, 2015

My experience at Helms Bros. Service Center was superlative! Richard Grein and all of the staff are very professional; extremely attentive, friendly and courteous. The service on my vehicle, a 1996 C220 was performed promptly and was returned to me immaculate, inside and out! The waiting area and amenities are also a nice plus.

Uncldano

Nov 21, 2015

I can't say enough about my car buying experience. Pete Fearon was well prepared and professional. He was able to answer all my questions and put me at ease throughout the entire process. I highly recommend going to Helms Brothers if you are in the market for a new vehicle.

david

Nov 18, 2015

From the drive up to the finishing point of service has been most efficient, courteous and professional. It is amazing to have experienced the professionalism of the specialist Brian Kernes. He just made me feel like a part of a big family . Could not ask for anything better and all my issues were also corrected and I am very pleased. Thank you so much.

John Lee

Nov 18, 2015

Mike Nekava is an excellent sales consultant. He is a very popular and busy person, but he never wasted my time and push me to make any decision. He knows how to make a sale timely and without being a pusher. In fact, all the people I encountered at the dealership were friendly and helpful. They put the customer needs in the first place My compliments to the management. John Lee

pkmak

Nov 18, 2015

This is my first time leasing a Mercedes as well as doing business with Helms Bros. I dealt with Herman Ospina who has been top notch through out the whole way from gathering basic information on vehicles to the actually delivery.My experience has been a great one.. I would definitely recommend Helms Bros.Phil K.

GeorgiaZ

Nov 2, 2015

Helms Bros had a great selection of used cars to choose from and I found what I was lookingfor in my purchase. Maurice handled all my questions and requests quickly and efficiently and was very helpful in completing this purchase, even put the big bow I jokingly requested on the car when we picked it up!! This was our second purchase with Maurice and he will be our go to salesperson if we decide to upgrade our other car in the future.

BMW guy

Nov 1, 2015

Kathleen was very professional and knowledgable. She found us the vehicle we wanted with the bells and whistles that exceeded our expectations. She agreed to spend as much time with us as necessary to familiarise ourselves with all the gadgets.

Kong Yang

Oct 30, 2015

First new Ben for my life, talking with Maurice is great experiences no hassle no BS,This is what i like most.thanksKong Y

proxzor781

Oct 29, 2015

He was helpful in terms of packaging and negotiating a price. He was able to come up with a package that fit our budget and was insightful on the features we were purchasing.

STUART

Oct 24, 2015

IN THE LAST 5 MONTHS I'VE GOTTEN A NAIL IN EACH OF MY BACK PIRELLI TIRES ....THANKS NYC ..... THANKS 2ND AVE SUBWAY ..... THANKS CONSTRUCTION MEN .....THEN A CRAZY MAN WAS THROWING ROCKS AT PIGEONS AND ONE LANDED ON MY SHINY NEW C350 ..... LEAVING A PEA SIZE DENT IN MY TRUNK ..... I PARK MY CAR ACROSS FROM A NYC PRECINCT AND WAS INFORMED THAT THERE WAS REALLY NOTHING I COULD DO .....SHORT OF KILLING THE IDIOT ....YOU'D THINK I WOULD BE DISTRAUGHT .... I AM .....EXCEPT FOR ( 1 ) THING ..... SEAN SAVAGE .GREAT GUY ...... KIND .... RESPECTFUL ..... EVEN WENT THE EXTRA MILE BOTH TIMES AND CLEANED MY CAR AFTER THE SERVICE DEPARTMENT LEFT IT A MESS ....SEAN IS THE REASON WHY I AM STILL A MERCEDES CUSTOMER ....THANKS SEAN .... YOU ARE TRIBUTE TO YOUR PROFESSION .AND AS ALWAYS ..... THANKS HERMAN OSPINA FOR LISTENING AND ALWAYS BEING THERE FOR ME.

Alabama

Oct 22, 2015

I live in Alabama and through an internet search found the vehicle that I wanted at Helms Brothers in New York. Wilhem Frank and Marlon Matamoras patiently answered my numerous phone and email questions and requests and coordinated the logistics of the sales transaction, car prep and transportation to Alabama.

RichardC

Oct 14, 2015

I got my first Mercedes Benz from there. Erick Manzanilla knew what I need and he found the best car for me. I felt comfortable with his recommendations. You won't get rid off in here. Helms Bros is a very friendly environment, you won't feel intimidated or ignored. Their services are impeccable to make sure you are happy even several weeks after the sell. I also went to the other MB and BMW dealers, Erick was the reason I came back.

RichardC

Oct 13, 2015

I got my first Mercedes Benz from there. Erick Manzanilla knew what I need and he found the best car for me. I felt comfortable with his recommendations. You won't get rid off in here. Helms Bros is a very friendly environment, you won't feel intimidated or ignored. Their services are impeccable to make sure you are happy even several weeks after the sell. I also went to the other MB and BMW dealers, Erick was the reason I came back.

SB

Oct 13, 2015

I'm no stranger to Helms and once again everyone went above and beyond to give me spectacular service. This is my first lease and the process went smooth. Maurice was my salesman and he hooked me up with a very stylish and affordable package for my car. Thanks!!!

GGY

Oct 3, 2015

I live 5 minutes from a Mercedes dealership but I travel about an hour to go to Helms Bros. My dealer, Neil Kaplan was always very accommodating and goes above and beyond! The service team is awesome!! I've always had my issues resolved and they definitely go above and beyond to provide the best service possible. I full heartedly recommend Andrea, Daniel or Jack as service advisors. They are genuinely concerned and will go out of their way to make their clientele happy. Definitely Mercedes quality. ^_^

zaychik777

Oct 3, 2015

Good customer service, good price, they work with the customer on getting to a mutually acceptable solution. Communication could be more timely but overall a very good experience.

carbaysidebmwguy

Sep 30, 2015

I worked with consultant Kelvin Nunez and he provided me the exact vehicle that I wanted for a great price. He was reasonable in accommodating my request and provided expedited service to close the deal quickly. The entire process was painless and I was able to walk out the door with the vehicle in no time. The entire staff was professional and did not try to push products when told I was not interested. Overall I would recommend for anyone who values time over money to come here and buy!

anthonycee

Sep 28, 2015

Kelvin Nunez, was kind helpful & knowledgable; really helped us pick the best car for our needs He made us feel comfortable with our decision!? recommend!

kenzo333

Sep 22, 2015

got a car today with Jason today, super friendly, fast transaction, answered all of our questions, was very patient with us. All in all very satisfied with our purchase.

Joey

Sep 21, 2015

Honesty,professionalism and frendliness is Mr Maurice Martin. Excellent job with my purchase,Two days my Benz is in my driveway.Great EXPERIENCE thanks!!!!!. See you in 3 years.

Samuel Lam

Sep 21, 2015

This review is strictly to Wilhem only and not the dealership! He was the one and only reason why I made this purchase and why I am happy. This happened back in May 2015.My wife and I arrived on a Sunday morning before store opened without an appointment. All staffs waited outside, no one greet or say hi. Wilhem showed up at the moment the door opened. HE WAS THE ONLY ONE said hello, good morning and immediately offered coffee and made us feel welcome.The whole thing turned out to be a wonderful journey only because of him. he was professional, friendly, knowledgeable, super patient and respectful. I observed how he never gets annoyed or condescending even when my son asked really silly and irrelevant question, he would answered all my son's questions in the most professional and courtesy manner, impressive!Finally, I made them a final offer when my wife and I were split between an Acura and Mercedes. It was Wilhem that totally went beyond and made this whole deal worked. I am definitely refer all my friends to himThank you so much Wilhem!Samuel Lam

Jay718

Sep 15, 2015

Picked up a 2015 Mercedes Benz ML 350 on August 18, 2015. For my first 8 days of ownership I had to hand it into service and settle for a loaner car so Helms Bros can fix what should of been fixed. Asked Multiple times during my first 7 days I did not want the vehicle and wanted a different one but was not honored what is labeled on their Certified Pre-Owned section of Helms Bros website. From the beginning of my purchase I felt this place is way to shady for me. Management refuse to call their customers back when they promise they will. I WILL NEVER BUY FROM HELMS BROS AGAIN!!!!!! A big thumbs down to Suzanne Cochrane and Joh Kunz, they are the reason I will never return, Shame on you!!!!!

karlpierre

Sep 8, 2015

Maurice did an exceptional job again. he is very honest, very proffessional and demonstrated the ability to build a beautiful relationship. excellent job!!!! Again. everything was seamless, informative and a pleasure to work with him. anyone that i know that wants to buy a Benz, Maurice is the only person on my radar to send them to.

loveen

Sep 5, 2015

Maurice Martin did a fantastic job in helping my brother lease his vehicle a couple years back and he did the same for me this time around. His professionalism, and more importantly, his honesty and use of transparency made my leasing process easy, informative and enjoyable. I'm never going with another salesman! Thanks a bunch Maurice!

loveen

Sep 4, 2015

Maurice Martin did a fantastic job in helping my brother lease his vehicle a couple years back and he did the same for me this time around. His professionalism, and more importantly, his honesty and use of transparency made my leasing process easy, informative and enjoyable. I'm never going with another salesman! Thanks a bunch Maurice!

preacher

Sep 3, 2015

Mr. Maurice Martin exhibited professionalism and friendliness throughout our interactions. This made it easier for me to make my final decision in purchasing my car. I am grateful that he was my salesman.

adrianr303

Sep 2, 2015

I have finally met a car salesman who is interested in building a relationship rather than just making a sale. That individual is no other than Mr. Marlon Matamoras. From our initial meeting back in May, Marlon has been focused on being up front, fair and accommodating in our negotiations. His commitment to following up and the occasional reminders on deals and specials, further reinforced my trust and comfort while allowing me to feel confident that Helms Brothers was the right dealership for me. Yes, Mercedes Benz makes great cars, but it is people like Marlon who bring those intangible value added perks to that amazing driving experience.I would also like to extend my gratitude to the 2 Gs (Greg Weiss and Greg Cadwallader), they further exemplified the professionalism and integrity I experienced. Some other dealers should definitely take a cue from the folks at HELMS. Thanks again.

Fml19

Aug 29, 2015

My husband and I have been leasing cars from Helms Bros. for quite some time. We have always dealt with Andrea Kass. I picked up my new car today from Andrea and the process was as smooth as it always has been.When my husband's lease is up in 6 months we will call Andrea once again. Wonderful service! F. Lorber

funcarfamilyguy

Aug 29, 2015

Mike helped make my lease as easy as possible. I felt like he cared a lot about my business and satisfaction. He is a great guy. No pressure no judgement,Kyle was very helpful when I had a flat tire.

aerie

Aug 26, 2015

Helms Bros's all Staff are very professional, Kind and efficient. I tell them what I want and they get it for me. They are very quick with processing paperwork and are very open and blunt with the process so that nothing is hidden or kept from you. Very great service. I want to say specially to finance manager Greg Cadwallader and Sales man Maurice Martin!! I will make better credit and then I wish I will get second benz for my husband!! Thank you for your supporting to make I got finance approval~!!

aerie

Aug 26, 2015

Helms Bros's all Staff are very professional, Kind and efficient. I tell them what I want and they get it for me. They are very quick with processing paperwork and are very open and blunt with the process so that nothing is hidden or kept from you. Very great service. I want to say specially to finance manager Greg Cadwallader and Sales man Maurice Martin!! I will make better credit and then I wish I will get second benz for my husband!! Thank you for your supporting to make I got finance approval~!!

BenzSquared

Aug 25, 2015

From selling cars to servicing them, helms bros has done an excellent job keeping this customer happy. We purchased our family car last year and went back this year to purchase our fun car. Both experiences were professional and got us exactly what we were looking for at a price I was willing to spend. Always a pleasure with Wilhem and John!

Michelle wan

Aug 21, 2015

Maurice was my sales representative.He was very helpful when I purchased the car. I already recommended my friends and business partners to go there and meet him.Since I'm a Chinese , he made everything clear to me , so patient and kind.I have no doubt to give him five stars on this review!

Rachelle Joly

Aug 11, 2015

We Had a wonderful experience with Peter, he guided us through every step into getting our new car. Peter was very kind and pleasant. we will always recommend friends and family to him. Buying a car can be very confusing, but when you meet the right person everything comes easy.

Zzhouqq102

Aug 8, 2015

Jason Chen helped us got this new car, and this is the forth time we buying cars from him. He is a really nice guy. He is willing to help you at any time even when you have some question about things that's not related to his work. He will try his best to help you with his knowledge. He's very responsible! I highly recommend you to go to him for help if you are thinking about purchasing cars and need some advise.

Anastasia Adamidis

Aug 6, 2015

I just came home from financing our Mercedes. I had the honor and pleasure of being provided top of the line service with Marlon. Marlon was very informative and answered all our questions. I had a wonderful experience with Marlon and I would definetly reccomend Helms Bros and Marlon to anyone interested. Thank you Marlon, it was a pleasure doing business with you.

cpellerano

Jul 28, 2015

This is our 3rd time leasing a car with Maurice. He's extremely professional, friendly and always goes above and beyond to make this experience as flawless as possible. We moved to Long Island and still make the trip to Bayside to work with him. He has called us for our birthdays and holidays since we met, and is just simply a pleasure to work with. You are very lucky to have him as part of your company, and we would give him 10 stars if we could! Thank you again Maurice for always thinking 3 steps ahead on how to exceed our expectations. Your professionalism is top notch! :-) Clara & Cristian

STUART

Jul 23, 2015

I HAD NEVER OWNED A CAR BEFORE ..... WHEN YOU LIVE IN NYC IT'S SOMETIMES MORE OF A HASSLE TO OWN A CAR THAN NOT. WHEN MY SON AND I ENTERED HELMS BROS. HERMAN APPROACHED US.... FOR THE NEXT 8 HOURS HE NEVER LEFT OUR SIDE..... HE SHOWED US EVERY CAR IN STOCK.... HE NEVER WENT OFF TO HELP ANYONE ELSE..... HE ANSWERED ALL OF OUR QUESTIONS.... ( HE STILL ANSWERS MY QUESTIONS WHEN I TEXT HIM )..... HAVE YOU EVER HEARD OF THAT...... 8 HOURS LATER ...I HAD MY FIRST CAR..... AT 55 YEARS OLD...... AND MADE A FRIEND THAT I HAVE TOLD OTHERS ABOUT AND WILL RETURN TO WHEN I AM READY FOR MY SECOND CAR....THANK YOU HERMAN ......

mrd

Jul 21, 2015

Maurice has a "can do" attitude and was able to find me the specific car with the specific features I was looking for. I was told by multiple dealers that the car/features I was looking for was not available. Maurice went beyond my expectations to find me the perfect car for my daughter. I have purchased two cars from Helms Bros. and each time they exceeded my expectations.I highly recommend Maurice and Helms Bros.

James Lam

Jul 17, 2015

There are two things what i would like to mention in this review and the first one is how great of a car the CLA 250 is. The car drives amazing and great to look at not only by others but myself. Second and most important thing i want to mention is Maurice Martin. As a business owner i understand that what makes your company is not your products or services you provide but the people behind the company that makes it great. Maurice is overall great guy, easy to work with, professional and knowledgeable. After working with Maurice for a while i quickly forgot that he was a sales rep and felt like he was a friend. He looked out for me personally and tried to provide everything that was important to me instead of trying to just sell me a car. He will always make time for you pre-sale and post sale of the car. So if you're looking for professionalism in its most personal form, look for Maurice and Helms Bros. Whether if you're a well of individual who been driving a Mercedes for year or joining the Benz family for the first time like myself and ask for Maurice Martin. Mercedes is a great make, its line of cars were made great so expect no less from Maurice and i greatly appreciate it. Thanks a bunch brother. James Lam

bozzner

Jul 17, 2015

Went into the dealership just scoping out what they had to offer and left with a ML450. Wilhem Frank is not just a dealer, he is a friend. Upon meeting him, his smile and warmth was infectious. He got us the very best and we picked it up the next day. He made sure everything was ready upon arrival and was out 40 minutes later. He made follow up calls offering assistance if we needed. Very beautiful and trustworthy soul. Made the experience very memorable for me and my family. Looking forward to a lasting relationship.

DCHAN1111

Jul 17, 2015

My husband and I visited Helms Bros for the third time and leased our third Mercedes. Mike is in constant communication with us through out our lease, checking in to say hi and make sure everything is ok. He is not just a great representative but he also looks out for our best interest. We appreciate Mike's candor and the effort he puts into getting us a great deal. We also went to two different car dealerships to test the market and no one came close to the service that Mike gave. He is truly exceptional and thank you for always helping us with our car lease decisions.

Jameslm104

Jul 17, 2015

There are two things what i would like to mention in this review and the first one is how great of a car the CLA 250 is. The car drives amazing and great to look at not only by others but myself.Second and most important thing i want to mention is Maurice Martin. As a business owner i understand that what makes your company is not your products or services you provide but the people behind the company that makes it great. Maurice is overall great guy, easy to work with, professional and knowledgeable. After working with Maurice for a while i quickly forgot that he was a sales rep and felt like he was a friend. He looked out for me personally and tried to provide everything that was important to me instead of trying to just sell me a car. He will always make time for you pre-sale and post sale of the car. So if you're looking for professionalism in its most personal form, look for Maurice and Helms Bros.Whether if you're a well of individual who been driving a Mercedes for year or joining the Benz family for the first time like myself and ask for Maurice Martin. Mercedes is a great make, its line of cars were made great so expect no less from Maurice and i greatly appreciate it. Thanks a bunch brother.James Lam

Thomas1703

Jul 17, 2015

One of the best dealership ever. I met with Maurice and he made my transaction as smooth as possible. Great pricing and awesome customer service.

Kerryfirstimer

Jul 14, 2015

Got my car approved and delivered 3 days flat!!!! Thanks Maurice ??. I would recommend anyone who's trying to buy either first timer like me??or not. The service from the front desk to the drive off lot is excellent. Thanks guys.

marisol0918

Jul 10, 2015

I've been with Helms for over 10 years now and this is my 4th Merc. Always impeccable service, quick in and out. Never a hassle and no waiting time.

Sean S

Jul 7, 2015

I recently brought my car in for a warranty repair on my Eco Start/Stop system and the service was excellent! My service advisor, Jack Liparoto, regularly updated me on the status of my car, and the maintenance and cleaning teams did a great job. I highly recommend Helms Bros. for all your service needs.

Sstef13

Jul 7, 2015

I recently brought my car in for a warranty repair on my Eco Start/Stop system and the service was excellent! My service advisor, Jack Liparoto, regularly updated me on the status of my car, and the maintenance and cleaning teams did a great job. I highly recommend Helms Bros. for all your service needs.

Bastardized Nation

Jul 4, 2015

I've been servicing my car with helms for over two yrs now and that's because Sean Savage is awesome and the best in person to see for any of your car needs! Thanks Sean

Landmark

Jun 30, 2015

I recent purchased a new Mercedes from Helms Brothers. The service was impeccable. From the moment I walked into the dealership to the moment I drove off with the car. Andrea Kass was knowledgeable, very accommodating and extremely professional. I will only purchase my vehicles from Helms Brothers.

LF50

Jun 28, 2015

This is my Third lease with Helms Bros Maurice is very Courteous and Profeesional. Mr Martin is always very Knowledgeable about all of the Vehicles and Mr Martin makes sure your Satisfied he is a asset to your Company.thanks Maurice keep up the Great job

Edith123

Jun 26, 2015

I recently leased my second C300 from Helms Bros. My salesperson was Marlon Matamoros. Needless to say, both my husband & I were extremely pleased with the professionalism and courtesy that Marlon exhibited throughout the deal. His persona, for such a young man, went over and above the definition of kindness & caring. It was truly refreshing. Dr. Louis & Edith Auguste

JP

Jun 24, 2015

Brought in my 2008 r350 for some repairs was given a loaner cla250 to use until the work was completed. Very pleasurable experience! Car was repaired correctly runs as good as new!

jpap218

Jun 24, 2015

I had come EMRACE issues with my new C300. My service advisor was Daniel Rhee, who was very professional. He was genuinely concerned with my time constraints, and gave me occasional updates while I waited. He let me know exactly what was happening, and my alternatives if my car was not fixed in a timely manner. Daniel was a pleasure to deal with....I appreciate his help.

MIKHAIL

Jun 24, 2015

As owner of S63 2015 i had certain expectations when it comes for service. WORST DEALERSHIP EVER. Sales staff tries hard to make a sale but SERVICE Dept MUST ensure customers return. Well, I am NOT returning as a customer and will make sure that NONE of my friends and colleagues even considers HELMS BROS.Please remeber, Susan (owner/manager) is the BIGGEST PROBLEM at HELMS in my opinion.Respectfully,MIKHAIL ILYAICH

ChasingBetty

Jun 22, 2015

I've been searching for a car to lease for about a year and when I decided on the GLA 250 Helms Bros. was the dealership I choose. Not only for the prime location but, for their reputation for being professional and courteous. Marlon was extremely knowledgeable, helpful and made it feel like a was dealing with friend. Daniel handled the financial aspect with speed and efficiency. My mother was empressed as well and will return when she is ready to purchase her car. Overall my expierance was excellent.

jpap218

Jun 21, 2015

This is a "first class" dealership for a "first class" car. Nice showroom, and the employees are courteous and professional.My salesperson, Maurice, gave me seamless buying experience from sale to delivery. He has a great attitude and really wants to help his customers. He reads his customers well, and presents cars to the customers based on the wants and needs. He is tremendously knowledgeable about the vehicles too! It's like having a friend in the business.

Delio793

Jun 20, 2015

I'm a repeat customer of Helms Bros. and the reason is Mike Altamura. Purchasing a car from Mike is the most pleasant experience. Mike earned my continued trust and business.

BChen

Jun 17, 2015

Maurice's attitude and service is excellent. He went above and beyond to find the vehicle i wanted and helped me lease a new vehicle. Maurice is very knowledgeable, passionate and very attended, he kept up to date with when the vehicle will be arriving, what are the steps to leasing and even communicate with my insurance company. Overall, i was very please with Maurice's service and will definitely recommend friends to look for Maurice.

Billy

Jun 15, 2015

Met with a sales specialist named John Vass. Outstanding knowledge and great customer service. Shopped at 3 different dealership and John was able to beat all of them. I have nothing but great things to say about Helms Bros, and especially John! Thanks John for all your help, you're the best.

HKaur

Jun 15, 2015

The customer service is incredibly, very informative about their cars. Help you choose the best car. Maurice truly made an incredible experience, helped me choose my dream car.

Vanessa Yu

Jun 13, 2015

Everybody wants a good deal when they go to a car dealership. I was disgusted to myself that i was lured into something that will be my problem and misery for 3 years. It all started from not knowing the car he gave me is a demo car instead of a new one. Kevin keeps on saying its a new car for the business to be done and over with without holding any kind of morals, standards and quality of service. The first day i went to get the car, It was not even ready that i have to drive to the service center to set up the gps. I got the car june 17 2015 and I've been going back and forth tho the service center 8 times. With all the hassle and aggravations I'm going through right now, this will be my first and last time i will come to this place. Biggest mistake I've done and it was such a lesson learned from me.

Mira

Jun 6, 2015

Maurice made the transaction - hassle free and a truly pleasureable experience. From the ease of taking my old car in to the sourcing of the exact vehicle I wanted and ultimately to the service given at delivery

Teresa1210

Jun 6, 2015

Mike is incredibly knowledgable, articulate, efficient, passionate and a genuinely kind individual. He has single-handedly changed the way I now positively think about Helms Bros.

serinab

Jun 5, 2015

This is our second time leasing a Mercedes Benz from Jeffrey Stampler! He is extremely helpful and has great knowledge and expertise. My Father had come a few years back to get a SLK250 and was happy to have met him. The lease was up for that car so we went back to get a C300 and Jeffrey knew the car very well inside and out. He taught me exactly how to use the car since it was different from what I had before. He was very straight forward and was so kind!! I highly recommend him to anyone who is looking for a car at Helms Bros. Overall experience 10/10!

Susan Braver

Jun 4, 2015

This was my first time buying a Mercedes and my experience with Marlon at Helms Bros. went extremely well. He gained my confidence immediately and I knew I didn't need to go anywhere else. I am totally in love with my C 300.

DavidA

May 31, 2015

This is my second lease of a GLK350 from Herman Ospina (Internet Sales). No hard sell, no bait and switch, and everything exactly as promised. And I never leave home - Herman delivers the car and paperwork to me and takes my old return car back with him. Excellent service and an excellent experience for the second time. Highly recommended.

ja

May 31, 2015

I generally have my full armor when it comes to dealerships, but I have to say dealing with Helms Bros and Peter Fearon was a pleasure. I was coming in from out of state (PA) and from initial internet contact and figuring out logistics, through the final sale, everything went off without a hitch and I feel like I was dealt with fairly and honestly. The negotiation process was smooth (including trade-in) and reasonable. I got a little less for my trade than I wanted, but Peter was able to work with me on the price of the car. I did get my own financing beforehand so I can't comment on that piece of things.Overall I walked away feeling like I got a fair deal without a ton of game-playing to get there. Despite being under no obligation to do so, Peter even arranged to take the car (an Infiniti not a Mercedes) to a local Infiniti dealer for an oil change and service before I picked it up. I would certainly recommend both Helms Bros. and Peter if you're in the market for a car.

jian li

May 28, 2015

Just like what my title is. Also, they don't return your call, and they don't have a loaner car for warranty repair. They had to rent a car from enterprice which asked me to pay extra insurance. I have never experienced that from rallye acura. I will consider try rallye benz for my next service. But I have pre-paid maitenance program, I don't know I can switch or not. But I really don't recommand this service center.

lava4080

May 27, 2015

My husband and I were first-time lessees who had traversed the tri-state area in search of the right fit in terms of a dealer. We definitely wanted to establish a long-term relationship with the dealer we chose. We were certainly not disapopinted by Hels Brothers. Before making the trek to Bayside I touched base with Rich via phone who was incredibly helpful and followed through with the car availabilities promptly via e-mail after our phone chat. He was extremely patient as we decided (over a period of a couple hours!) which car to go with at the dealership. And when we returned to pick it up he had someone pick us up from the train station, took us thorugh a lengthy and helpful tutorial on all the new features, and even helped us install the bumper guards we brought. Overall, RICH DELIVERS THE TYPE OF SERVICE YOU EXPECT FOR WHEN YOU GO TO MERCEDES! We're only a couple months into our lease but are already looking forward to renewing with Rich.

Janet123

May 26, 2015

If you're in the market for a Mercedes there's only one dealership to go to: Helms Brothers and one salesperson to speak with: Michael Altamura. Hands down.Mike is patient, caring (yes, I mean that) knowledgeable and he goes the extra mile to get you what you need.

3rdbenz

May 21, 2015

knowledgeable, professional, friendly, sincere, diligent, helpful - yes and he is a salesman too. However you will not realize he is a salesman until he has provided you with the BENZ that fits your automobile situation. Thank you helmsbros for connecting my family with MICHAEL Altamura.

Newcar

May 15, 2015

I wanted to tell everyone that I had a great experience buying a high end late model Mercades basically unseen and shipped to me about 300 miles away. The team at Helms Bros walked me through the process, and gave me great confidence in executing my nice new car purchase. I would certainly recommend feeling confident in getting a great deal from a great dealer.

annimark

May 12, 2015

This dealership was very professional, and my sales person Rich Siegel was friendly , patient and helpful. It was a very pleasant buying experience. Thank you!

Bettyboo 52

May 12, 2015

The experience was very delightful. My experience was one that I will cherish forever. I am very happy with my car. I look forward in creating new memories. Well done. Helms bros.

anitapatelpharmd

May 8, 2015

we had a wonderful sales representative and were given VIP service by lisa cotoggio. she was extremely accommodating to my husband's and my needs. she was recommended to us by a good friend of ours.

moesha1968

May 7, 2015

I walked in thinking I could never own a Mercedes Benz and I was so wrong! The sales manager Greg Cadwallader made it happen for me. I told him what I was looking for and what kind of payment I needed and I could not believe the phone call when he told me my needs where matched. My sales guy John Vass made me feel like I was family. He kept me up to date on everything and all the things I asked for he made happen. I could not be more happier than I am right now driving MY! Mercedes Benz. If your looking for a delightful experience go to Helmes Bros. They are the Best!!!

Peter M. Lloyd

May 7, 2015

I started this purchase in April 2014. I got my GL 550 in April 2015. I made a prayer before I went to this dealership and Helms Bros. was an answer to my prayers. Audley, Adam, Maurice Daniel and Jennifer, were very patience. I felt comfortable and they explained all about the SUV. When everything on my end was right, I received the SUV. I highly recommend the staff at Helms. Bros. because they know how to treat people and they know their products. Kind RegardsPeter M. Lloyd

kelly0715

May 4, 2015

i have the pleasure of coming to know and do business with martin. very good experience .very patient with custumer best sales man in this store. i highly recommend martin.

candiipaige

May 1, 2015

Went in with my hubby to go over a new lease on my car...I was very impressed with salesperson Lisa we recently had bad experiences at other dealerships and she took the time to answered all of our questions she was very patient and went over several options and suggestions. Another important tip many sales people don't do is introduce their customers to their managers, she did and that was a major plus very professional. A follow up the next day for thanking customers for coming in and even suggesting a test drive. Which other dealerships don't do salesmen run away from customers when they hear test drive....We dont' need to look further we feel confident in not seeking another dealership or doing business elsewhere. Happy customer so far!

smatt

May 1, 2015

The overall experience was really good.Especially Marlons service was excellent. He is good sales person with great knowledge of the market and also he get the point what I am looking for. Overall it was really a good experience working with Marlon.

MichaelJames28

Apr 27, 2015

You have done your research and you have chosen a premium quality vehicle...you also should be treated like premium customer. And that's exactly what Ron Dent provides at Helms Bros Mercedes!

Satisfied Customer

Apr 21, 2015

We recently made our first purchase from Helms Bros. Our salesperson, Marlon Matamoras assisted us every step of the way. He was extremely knowledgable and professional and made our first experience with this dealership quick and easy. We would recommend Helms Bros along with Marlon and his manager John Kunz

tanya

Apr 21, 2015

There was a certain ease about the transaction. Maurice found the car that suits me best while staying within my comfortable price range. Low pressure sales; Patient; Answered questions clearly; Explained things in a straightforward non- confusing manner. My son and I drove off happy.

Maddencorp361

Apr 14, 2015

This is my second car from Helms bros and Maurice Martin always delivers a deal we can't refuse! We highly recommend this dealership. They are very insightful and knowledgeable and help you out with whatever you need or questions you may have.

Ginanyc11

Apr 12, 2015

I'm very happy of my vehicle that I purchased there the sales person was great and very knowledgeable of their vehicles in their inventory especially everyone there was very pleasing and inviting feels like at home :) thank you so much and definitely in the near future will buy a vehicle there again and I will also recommend my people that I know . Sincerely Gina

jecka2001

Apr 5, 2015

buying a car has never been so easy! we were able to negiote a fair price for our used car and did most of the preliminary steps over the phone so that when we arrived at 8:15pm we eased through all the final steps of signatures and were driving home in our new car by 9pm. Maurice was a pleasure to work with!!

hatzikyriakos

Apr 2, 2015

Helms Bros. in Bayside has become a home away from home. Since my last review, I have purchased and leased three vehicles. A GLK 350 for my father, a E350 for myself were purchased and a GLK350 was just leased for my wife. So I believe that this brings my total number of vehicles rolled out of their doors at 5 or 6, so you can believe me when I say that I am a repeat customer! The vehicles are just that, vehicles... safe, dependable and above all, Mercedes-Benz! You know your family is safe on the road when all the distracted drivers out there are lurking, or when you are driving alone, tempting the speed limit on a clean stretch of freshly paved highway asphalt! Now, the dealership... the dealership is what counts when you make a purchase AND when you service your vehicle. I can whole heartedly say, without a doubt, that if it were not for the people that are there for me, I would not be taking the time to write this review. You hear it again and again; They treat you like family... blah, blah, blah... but I'm telling you.. they treat you like family!! From the minute you walk in, to the minute you drive off, to the minute you service your vehicle(s), to the minute you do it all over again! I have never, in my life, been treated so well. If you are in the market for a vehicle, do yourself a favor and go to Helms! I did it years ago and haven't given it a second thought since! Go see Mikey for sales, Carmine for service and tell them Pete the Greek sent you! See you down the road...

kimJimOry26

Mar 31, 2015

By far the professionalism and knowledge of helms bros. surpasses all and any expectations. They work with you and offer great deals into your dream car. I loved the experience, kindness and how on top of everything Jeffrey Stampler is. Will definitely being doing more business with him in the future and will be returning to only helms bros.

ryeguy411

Mar 29, 2015

What you would want to expect and what you get are often two disappointing things. Especially when it comes to service during the purchasing process of a new car. I am very delighted to report that my car buying experience at Helms Brothers exceeded expectation. Andrea Kass was my sales partner and she made the process very easy. She worked with me over phone and email for the entire process so I could stay focused at work and home. I decided to pick the car up in person or else she was ready and willing to deliver it to me personally wherever I was. I'm glad I did go int to pick up the car because the show room experience was just as excellent as Andrea herself. The showroom can be described as clean, well designed, comfortable, filled with smiling faces, and a no pressure environment. I felt very welcomed and comfortable.In comparison, I did go to two other dealers who had similarly nice showrooms but lacked the sense of togetherness that I got from Helms. Another reason why I went with Helms was because of their service department reputation.I would highly suggest considering Helms for the purchase or service of your Mercedes no matter where you live - they seem to find a way to make distance neither an inconvenience or a customer service level factor.Nice job Andrea and Helms..Nice job.

Woods

Mar 29, 2015

Mr. Martin was professional, patient and answered my multiple inquiries. He made purchasing my car simple and was the first sales representative that showed me how to use all the devices in my car.

gracesabale

Mar 28, 2015

Marlon provided excellent sales service. He helped us find the vehicle and the options that we wanted right away. He was very professional and made sure we were completely satisfied. We recommend him and helms bros Mercedes to all of those looking to buy or lease a Mercedes Benz.

Deepak Chopra

Mar 27, 2015

I usually don't write reviews for anything but dealing with Michael Altamura and his management team yesterday was an awesome experience. I had to write this review.Mike and I were able to finalize the car I needed over the phone/email as it was being custom ordered a month ago. I didn't have to go to the dealership at all. I picked it up yesterday and it met all the specifications as discussed. Unlike other dealerships Helms Bros is a no pressure environment and they don't force you to add services/products if you don't want to. The manager Greg did diligently go over it to ensure I was aware of the benefits.I was in and out of the dealership very quickly and it was my first visit during this entire experience buying the car.I even turned in my existing leased MB to them and they took care of everything very smoothly while I waited for my new vehicle. 10 out of 10 to this dealership and their staff for excellent service. This will be my go to dealership in the future.

Alex_718

Mar 25, 2015

One of the best dealers I've ever been to. The staff is very friendly and you're treated like family. The sales associates don't force you, or harass you into purchasing.

Mariawingyee

Mar 25, 2015

I was driving a BMW X3 but not too happy with it. I walked in Helms Bros. & met Jason as recommended by my friend. I asked for a similar size 4x4 SUV since I am tiny. He recommended GLA & GLK. Jason is very polite, friendly, professional, patient & knowledgeable about all Mercedes models. I went back next day with my husband to test drive. He cleaned up the snow & offered us a test drive on GLA, GLK & C300. I had chosen the loaded GLK350 & picked up 2 days later. Jason was so patient to teach us how to use our first Mercedes. It was great pleasure to have Jason to assist us. We had wonderful experience with Jason at Helms Bros. Driving my new GLK350 I feel so blissful, happy & full of self-confident. Thank you Jason, thank you Helms Bros!From Maria Poon.

Melduarte

Mar 25, 2015

Friendly staff, attentive, careful ! Made an amazing deal on a car , worked with me from the moment I walked in to signing the papers to showing me my car . Went above and beyond to make me and my father comfortable and stress free and even hooked us up with free gifts! Will definitely be bringing our business there ! Arthur was incredible and answered all of my questions carefully !

Peggy collado

Mar 19, 2015

Great service! Wilhem Frank is such a nice and friendly salesperson and gave me all the best offers for me. I'm so happy with my purchase :) he did a GREAT job!!!!

SpIdk2012

Mar 17, 2015

If you're in search of the PERFECT salesman, look no further than Michael Nekava aka Mikey Mercedes (917-459-7640) at Helms Bros. Mercedes Benz (AMG Certified) located in Bayside, New York. My family and I have been a part of the Helms Bros Mercedes Benz family for the last 10 years. Mikey Mercedes has made every single transaction (10 and counting) seamless and enjoyable. You will NEVER be able to find another salesman like him. Mikey listens to your needs/wants in a new vehicle instead of trying to push you into a vehicle that you can't afford. I say it everytime I go to the dealership, Mikey is the ONE and ONLY reason why my family purchases and leases cars from Helms Bros. Mercedez Benz. If is was not a part of the dealerhsip I would NOT be there anymore. No matter where you go, we will follow you.Thank you Michael Nekava for giving me a reason to always think of Helms Bros Mercedes Benz. You're the epitome of class and respect. Keep up the great work!!! I'll see you in a few weeks for my new car :)

louish

Mar 16, 2015

Excellent buying experience with Marlon Matamoros. He spent all of a long afternoon with us, doing a test drive, working out a price, going through all the paperwork, clearly explaining all the car features, and then overcoming a last-minute hurdle, all so that we could drive away in our 350 wagon.Hope the car is just as good.Louis Hedgecock

cooljay

Mar 12, 2015

My 3rd Mercedes deal was nice and straight!no hassle, no games. I was able to save my times, and some $s,( I guess). If one of my family members or friends looking to get Mercedes, I Will definitely recommend this dealership! I THANK YOU JASON!!!

jayjay112

Mar 12, 2015

I recently bought my first Mercedes, 2015 CLA 250, and I love it!! We had a few minor issues within the first few weeks after picking up the car but Jeff took care of everything for me. Also the service department was awesome, took care of the issues and got the car back to me quickly. I will definitely be back to Helms in a few years for our next car!!

alfredo lingad

Mar 11, 2015

i purchased my car less than a year ago and it gives me nothing but problem with the lights etc. i probably seen andy 10 times already within the past 10 months. however thanks to andy lin he always go ABOVE AND BEYOND to help me out.i also wanna thank andrea she's been really helpful and friendly as well. i couldn't speak highly about you guys! i salute u guys. god bless !!P.S and i also wanna mention all the front desk ladies. they are very welcoming!!!

Jia & Demir

Mar 7, 2015

Thank you Maurice for helping out the whole process and accommodating my schedule. Maurice was very helpful in terms of picking out a car and pricing and most importantly he was very precise (honest). He was persuasive but not pressuring, unlike some sales rep, they tend to be pushy and impelling, which makes me uncomfortable; however i did not experience that with Maurice. It was a pleasure working with Maurice. I am a satisfied customer and will definitely send some referrals to him.

Theo

Feb 28, 2015

Just picked up our new car. MAURICE helped us and was VERY patient. He went over the whole car with us and kept asking if we had any questions. Very kind and respectful of our time. Had everything ready when we got there for pickup. Also met the manager Jennifer Lang who gave us a great deal and was just as courteous. My family has been buying and servicing cars from Helms for years. Great company with a great staff. THANK YOU again for another wonderful car buying experience.

PaulC

Feb 22, 2015

This will be the fourth vehicle I purchase, and the first one from Mercedes Benz. I have had experiences dealing with sales representatives and managers from many different dealerships, but never have I seen such exceptional service!My sales representative Kelvin Nunez has been astonishingly accommodating and understanding. From the moment I walked in, I was greeted with the most impressionable and professional way. I was immediately taken to the vehicle I was interested in and given a full and detailed explanation on every little detail. Although it took him a while to locate a test vehicle, the test drive was memorable and comfortable. Unlike some other dealerships where sales representatives exaggerate the vehicle's advantages, Kelvin was always honest and never at one point did I feel as I was being pushed. He was truly concerned about me getting the vehicle I truly desired! Even during negotiations, he was kind, courteous, and never pushy. But most importantly, he was never dishonest about the transaction, always being truthful and honest making the entire transaction very transparent!John Kunz appraised my vehicle. Although I did not have much interactions with him, he was always kind and very perceptive. Although I could not come to agreement initially with John, he nevertheless has left a truly positive impression.Finally, Suzanne Cochrane was/is the general manager of Helms Bros. There is so much that can be said about her, but I believe I can summarize by stating that "Suzanne redefines the standard for a dealership!". Under her leadership, it was immediately apparent that she had raised the service quality at this dealership to levels unheard of before! She was very apologetic about the delayed test drive, and even took her time to personally greet me and thank me during the negotiations the next day! Overall I was very impressed with this dealership and I definitely look forward to dealing with them in the future again!UPDATE 03/02/2015My experiences over the past few days really solidifies my opinion with regards to this dealership. I just cannot express how satisfied I am with their level of service. After the negotiations and during the process of picking up the vehicle, I ran into issues with registering the vehicle. As a result I was unable to purchase the vehicle I was interested in. I tried to rectify this issue, visiting the dealership multiple times over a span of three days. At this point, Suzanne Cochrane, the General Manager; recognized me invited me into the office of Jennifer Lang, the Sales Manager. There, they revealed that I wasn't just another statistics on their system. They were actively discussing my case and trying to work around the issue. Eventually, Jennifer Lang and Suzanne Cochrane called every person involved into the office and figured out a solution to the problem! I have never seen such amazing service from a dealership before!I would like to thank Suzanne for continuously looking into this issue. I would not have been able to obtain this level of service anywhere and I would definitely not be purchasing a Mercedes Benz vehicle if it weren't for you. You have saved me countless hours and made what would normally be a frustrating experience a really exciting one. Furthermore, I would like to thank Kelvin Nunez who not only had the dedication to providing excellent service, but also the patience to deal with my constant inquiries into the situation.

topowise

Feb 21, 2015

Maurice is the best employee. He is professional and a dedicated person. He is always available and his expertise and service are always of great help to us, his customers. He is the best.

v265763

Feb 21, 2015

This is the third Mercedes Benz I have purchased. My brother introduced to the Helmesbrother dealership. Since they have become family to me also. I will continue to purchase by vehicles from them. The customer service is unquestionably.

Cherran26

Feb 19, 2015

Marlon Matamoros, my sales rep,was AMAZING!!He was able to help me get exactly what i wanted.If your planning to go to Helms Brothers ask for Marlon.

cm3037

Feb 19, 2015

Maurice was extremely straightforward, informative and helpful in presenting necessary information; he was open to negotiation on the trade in as well as the price. We did not have to waste a lot of time haggling to make a great deal. This dealership is definitely very friendly and welcoming to their customers. Maurice did not exert any pressure to conclude the deal immediately. It was a pleasant buying experience. I wish all sales people were as human as he is. He conducted business very well but still maintained a sense of humor.

Jaycap

Feb 18, 2015

I knew the vehicle I wanted, and I saw via the internet Helms Bros. had one in their possession..They were absolutely more than fair with my trade in, which was my biggest fear in making a deal...Lisa Cotoggio was very knowledgeable about the product, personable, and once I had my deal in place literally ran around the dealership to get my paperwork done in record time so I could leave that same day with my purchase...John Kunz was tough, fair and does business with a smile....Of course I would have liked to purchase the vehicle for less than I did, but it was give and take, I got a real fair trade number and a fair deal with everything they threw in, the warranty promotion, service promotion, and even my promotion for free all weather mats...I highly recommend Lisa and Helms Bros. for your Mercedes purchase...

mwu83

Feb 3, 2015

My sale is the best he is friendly and knows what he is doing and he listen to you and give you what you want.

drrao

Feb 1, 2015

My recent experience at Helms Brothers, Benz show room was amazing. The sales person was very professional and helpful. Show Room absolutely maintaining the BENZ standards in all respects. At the service center the customer service was exemplary. My rating would be 5 out of 5. I really impressed the way they dealing and treating the customers. I would love to recommend my friends to Helms Brothers Inc.It would have been better if the receptionist Ms. Kelly was little more polite towards the customers on the phone. Dr. Srinivas Rao

Steve

Feb 1, 2015

Brand New MB GL purchaseI have good car buying experience at Helms Bros. My dealer Mr. Jason Chen is HIGHLY professional , proactive, efficient and great at what he does. He puts customers-first. He keeps the whole process going smoothly. When I pick up the new car, it is late evening and the store is almost to be closed . Jason demonstrates patiently and explains details about the new car before he handed over to me.- Steve

joannagirl

Jan 27, 2015

Peter helped me with my first experience of leasing a car two years ago (2013 C300), and now that my lease was coming up, my husband and I dropped by Helms on a Sunday to check out the new C Class. We had a great experience with Peter 2 years ago, so requested him again when we came by.Peter is awesome to work with, and thankfully we weren't there hammering away at his pricing for hours upon hours like last time! He gave us a great deal, and we walked away very happy. The test drive is key for the new C-Class (it drives like a DREAM), and I love that I can really trust Peter to do right! Helms also has excellent service staff (I've gotten the maintenance package so I'm at the service center every year), and they're a pleasure to work with. I would recommend Helms to anyone looking for a great Benz!

Benz

Jan 25, 2015

I received a warm and welcoming experience at the Helms Brothers Dealership. I would highly recommend this dealership to anyone searching to purchase a new automobile. Maurice handled all aspects of my new car purchase and took his time to explain the different sales and lease options available.

tesarmiento

Jan 24, 2015

After a very stressful, lackluster experience at a dealership just down the street-- we won't mention any names, but theirs happens to rhyme with "beep"-- my girlfriend and I were convinced that we should call it a day. That is, until a family member convinced us to stop at Helms Bros. When we walked into Helms Bros. we were pleasantly surprised by the relaxed (albeit professional), unpretentious demeanor of the staff. My relative had specifically recommended that we speak with Jeffrey Stampler, who sensed our lingering frustration and invited us to sit down and explain (i.e., vent!). Jeffrey's willingness to work with us on a realistic, human level was positively refreshing, and shortly after speaking with him we identified a vehicle that piqued our interest. Jeffrey was able to answer all of our questions related to the vehicle and he patiently outlined some potential next steps in the process, including the option to leave a deposit and schedule a follow-up appointment if we decided we needed a day to think things through. Two days later we met again with Jeffrey (and John, too) to seal the deal. Jeffrey stayed with us nearly three hours after he was scheduled to leave the office to ensure that we were taken care of. He even provided a thorough "tour" of our new vehicle before we left!Needless to say, my girlfriend and I are extremely satisfied with the result of our Helms Bros. experience! I highly recommend this dealership to anyone looking to purchase a new or certified pre-owned Mercedes-Benz.- TES

Losmora

Jan 22, 2015

My husband and I are very satisfied with our sales representative, Rich, he is was excellent. He helped us through the whole buying process. Was very patient, and fulfilled our expectations. We are very happy with our car, and will recommend Rich and the the dealer to our friends.

slachhman

Jan 22, 2015

Excellent Service! They go above and beyond for their clients. If I had to give an award to for the most professional and value their customer award it would go to Jeffrey Stampler. Amazing guy and wonderful service. It's been six months now since I bought a car from this dealership and my only regret is that I wish had had came here sooner. Best decision ever made and superior service. They definitely know the meaning of quality service and sticking to their word. I never felt pressured into buying my car here and it was just a pleasant experience. Highly recommend dealing with Jeffrey Stampler. There should be more guys like him in this world and I don't say that very often.

aordonez

Jan 20, 2015

Hello, to all who read this review, I am very pleased to write an amazing review for Helms Bros Merce4des Dealership. My brother has bought about 6 Mercedes from here and im glad he referred me, because i now know why. The quality and customer care is beyond extraordinary. This is the reason why I brought my girl friends brother here a week later and we just bought a new Mercedes yesterday. Our salesman, Jeffrey Stampler, literally goes above and beyond for his customers, and if you dont beleive me, go speak to him yourself and tell me that im lying. The staff at Helms Bros respect you, the customer, and never pressure you. I felt so welcome here. Before I broguth my brother in law here ( per se ) we were at a nearby Jeep dealership, we were treated horribly and I convinced him to coem to Helms Bros. He could never be happier. I must also mention, the manager, John Kunz, is also a very friendly guy, who will make sure to accomodate you the best he possibly can, he did not make me feel scared to go up to him and ask him for a good deal, and he came through. He will make sure you leave the dealership a very satisfied customer. Overall, I had an AMAZING experience here, and its very true what they say, once you join the Helms Bros Mercedes family, you will no longer buy any other car, or buy a car any where else, i feel like Helms Bros is now my new home due to the relationships I developee with my awesome salesman Jeffrey Stampler as well as the kind John Kunz. I have referred every one I know to this dealership and so far nothing but good reviews !

bcan

Jan 20, 2015

My entire experience at Helms Bros was awesome. I made an appointment for 2:00 but arrived just after 1:20. I was immediately greeted by Lisa Cotoggio and she brought me to the vehicle I was interested in. She was very helpful in teaching me about the vehicle and all of the options it had. John Kunz then introduced himself and we worked out all the specifics for purchasing the GLK. My mother and I were very surprised and pleased at how above and beyond all of the employees went. I have been to quite a few dealerships in search for the vehicle I wanted, and none of those dealerships treated us with the respect that Helms Bros did. I had a deposit on a vehicle elsewhere but was much more satisfied with the customer service here, which is ultimately why I purchased my vehicle at Helms Bros. Both Lisa and John were a pleasure to work with, along with the rest of the employees in the office who were very friendly. Lisa followed up with a call the next morning as she told us she wouId. I love my GLK and would highly recommend Helms Bros. to anyone looking to purchase a new or used vehicle.

seddy

Jan 20, 2015

My salesperson was Peter Fearon. He was very professional, honest, and treated me with respect (I am 26 and look young). It was my first time leasing a car and he was very patient with me and answered all my questions. He worked with me until I found a car that had everything I was looking for. After deciding on a base 2015 c300, I changed my mind to a 2015 c300 with a sports package. It was a little weary about getting it a great price at first (because i already got a great price on the base c300) but he made the deal happen. Peter gave me no issues with test driving the car and was even the one to encourage it. Our communication from start to finish was excellent. He also kept his word on getting an accessory installed in the car (which was part of the deal). Peter went above and beyond to make me feel comfortable and confident with my new purchase. I would definitely recommend him. I am very happy with my experience at Helm's Bros.

jason

Jan 19, 2015

It was a pleasure to deal with Maurice. He made me feel very comfortable and was very fair with me. He took his time to go over all details. I would recommend him to my friends and family.

crbhagan

Jan 16, 2015

Mr. Wilhem Frank was very experienced and knowledgeable with the product lines at Helms Bros. He was very friendly, courteous, and pleasant. His sales experience and communication with his customers was remarkable . He has great foresight in dealing with his customers. His excellent professionalism and friendly personality can contribute to long-term enormous success at Helms Bros. I take great pleasure in recommending Mr. Wilhem Frank with excellence and surely he is an asset to Helms Bros.

meera.bhagan

Jan 14, 2015

Looking for a professional, honest & pleasant sales rep. Mr. Wilhem Frank is the person you need to meet, he is located at Helms Bros Mercedes-Benz in bayside. I can honestly say our experience with Mr. Frank was very pleasant and informative. This is a man of his word, he listening to the needs and expectation of the customer and make recommendations based on the clients request. About a month ago we purchased an ML350, today I picked up our second car a CLA250. Mr. Frank when out of his way to make the deal work, his recommendation and insight into the product line was very valuable in matching us with the right vehicle & options. We could never ask for a better or more informed sale rep. He is very friendly & always have a smile on his face. My husband & I are so happy to meet a wonderful person like him.

Belal

Jan 11, 2015

When you come to buy a Merc, for some us it's a milestone, so you want to be treated like a rock star. Lisa Cotoggio made my wife and I feel very special. We were sold on her cheerful demeanor. Lisa went through every detail and worked the numbers for us. She was simply amazing ! - Belal

harting

Jan 10, 2015

The service was excellent and very efficient! Very good price as well. I would definitely doing business with them again in the future and recommend to others.

n01imitz

Jan 10, 2015

Marlon Matamoras was an absolute pleasure to work with. He made the process of purchasing the car a lot easier than I've ever experienced with previous salesman at other dealerships. As a tough negotiator myself, he stayed patient with me while I hassled back and forth. He also was completely upfront and honest with me about his wiggle room and what he could do for me. Marlon is genuine, precise, and hard working and it shows when he's dealing with his clients. His level of professionalism truly surprised me and also won me over. The next time I'm back I will have to ask to work with Marlon Matamoras and I advise, for the ease and pleasure of your own experience, that you do too!

Sevken92

Jan 9, 2015

Marlon was wonderful and very helpful. From the beginning he was very attentive and provided the best guidance when purchasing our vehicle. Would recommend to a friend!Sal

Prissy

Jan 8, 2015

I am so excited to have bought my 2015 c300 at Helms Bro. They exceeded my expectations and more because of my salesman Wilhem Frank. He was extremely professional, knowledgeable, warm and always engaging. Answered all my questions, never made me feel pressure to buy. He worked hard on my deal, gave me many options and he was not happy until he knew I was happy. He was always available to answer my many questions and even came in on his day off from work to personally hand over my brand new car. Wilhem was exceptional!!

hogro11

Jan 5, 2015

This was our second purchase from Helms Bros and are extremely satisfied with the results. Maurice Martin was a pleasure to work with and found us exactly what we wanted without a major hassle.

Wolfdana

Jan 3, 2015

We had been searching for a new car across numerous dealerships with mixed experiences until we came to Helms Brothers and met Wilhelm. The dealership itself offers some of the nicest aesthetics creating a very welcoming and comfortable atmosphere. We were pretty confident in what we wanted upon arrival but needed a test drive, pricing, etc. Our search was for a compact diesel SUV with excellent gas mileage and safety ratings. We mainly looked at Mercedes, BMW, Audi. Our experience here was the best.We met Wilhelm who was approachable, extremely knowledgeable, funny, and genuinely interested in us. That last part is key, as he listend closely and was invested in finding us our new car. He found us EXACTLY what we wanted with the packages we wanted - and at the price we wanted too! On top of that he was accessible when we needed to reach him over the next few days, and went out of his way to make sure we were happy.Wilhelm was the reason our experience was such a fantastic one, and so I leave you with how I started this review - work with Wilhelm!!

Fernando

Dec 30, 2014

This is the second time I've purchased a vehicle from Helms Bros. and they never disappoint! This time I purchased a 2013 Mercedes-Benz ML350. I've dealt with many other dealerships in the past, including other Mercedes-Benz dealerships, and the friendliness and hospitality at Helms Bros. is unparalleled. I always work with Marlon Matamoras when I visit Helms Bros. and he is just a stellar salesman with the customer's satisfaction as his primary interest. The Pre-owned Sales Manager John Kunz is also a great man to work with and really makes you fell comfortable. Overall, I would rate this as a five-star experience and will definitely be doing business with them again next time I'm in the market for a new Mercedes. Chorico!

themac5kid

Dec 30, 2014

I basically worked with Maurice Martin and he makes your experience a pleasant one.The Business Manager Chris was also helpful.I would definitely recommend Helms Bros to anyone I come in contact with that are looking to purchase a new car.

lomtevas

Dec 25, 2014

Mercedes dealerships have mixed reputations for honesty and integrity. While Helms is not spoken of badly, buying a car at Helms was at first a perplexing experience but turned out to be exactly as I wanted.I visited Peter Fearon at Helms on 12/17/2014 to purchase an I.R.S. Code 179 deductible SUV, the 2015 GL350 Bluetec with a time-of-the-essence of 12/31/2014. He had the ideal model (Polar White) with a specific listing of features. He said he had the car in a storage location under the control of Helms Brothers and he told me to return on 12/19/2014 once he had that car delivered to the Helms dealership.I returned to the dealership the evening of 12/19. He had me execute a purchase agreement (for a well below sticker price) that did not include the time-of-the-essence provision, but that listed all the specific features of that particular vehicle. His associate, Gregg Weiss, ran my credit report which came back 'approved'. However, simultaneously, another sales rep at Helms sold that specific car to another buyer. So I had a particularized purchase order, approved credit and no car.Peter now had to locate an identical car and it took him more than one week to deliver the car. This one came new from a Boston dealership. The sale closed on 12/29/2014 as I had wanted. Hence, the dealership bent over backwards to provide to me a car I wanted and in the time I wanted. I could ask for nothing more and the car is spectacular.Lastly, I chose Helms for this purchase because they have a world class parts department that helps me maintain decades old cars. That's why I list Paul Brzozowski who knows every part of every car as the reason I chose Helms for this purchase. Helms earned my business over many years.

MHamidi

Dec 22, 2014

I walked in to Helms Brothers just to get an appraisal for my 2008 e350 and had no intention of buying a new Mercedes to be honest. (its hard to drive any other car after driving a Mercedes fora while). However, after talking to Maurice and consulting with him in terms of my options I was really impressed. It took me a few days to reach a decision but when I did, I was given awesome customer service. Maurice was very patient and answered all of our questions. Till this day he has been very attentive to my questions and concerns. They even picked up my car from work to have it serviced! I definitely recommend this dealership!!

ny.leoshumatgmail.com

Dec 22, 2014

My first MB, I purchased a 2014 CLA250, My wife & I worked with Jason Chen at Helms Brothers and had a 5 star experience! Jason worked diligently to get us the best deal on it, I highly recommend giving Jason a call if you are shopping for a Mercedes.

Pelicana

Dec 14, 2014

Worked out a good price for a great car. With a bit of negotiating, the car was mine for a good deal. Thank you, Marlon.

carmencino

Dec 9, 2014

I PURCHASED A 2013 ML350 FROM HELM BROTHERS. FROM THE TIME I WAS GREETED AT THE DOOR I WAS PROVIDED WITH UTMOST EXCELLENCE, PROFESIONALISM AND COURTESY. I WAS VERY COMFORTABLE THROUGHOUT THE WHOLE PROCESS AND GIVEN 100% ATTENTION. I WOULD HIGHLY RECOMMEND HELM BROTHER MERCEDES AND MY SALESMAN TO OTHERS. IN THE FUTURE IF I PURCHASE ANOTHER MERCEDES I WOULD DEFINATELY RETURN TO HELM BROTHERS.

Ann A.

Dec 7, 2014

I needed get a car due to an accident. I went to Platinum VW in Westbury, NY. The salesman wrote down a price quote for the car I wanted. I then went to Bayside VW with the quote. They warned me that this was just a "tactic" to get a sale. When I returned to Platinum to close the deal, they did not honor the price written for the model discussed. They blamed the computer screen for the pricing error. WOMEN BEWARE! Unfortunately it's still true - bring a man with you to negotiate! This experience at Platinum epitomized the reputation of the sleazy, dishonest car salesperson! I ended up at BAYSIDE VW where they provided OUTSTANDING service recovery and I was happy to give them my business. I gladly recommend the team at BAYSIDE VW!Kudos to Andrew Kovach, Emil Peychev and Angelo Alexiadis.

nsmda2000

Dec 6, 2014

I had an excellent experience with Willem Frank while I was looking to lease an ML 350 from his dealership. Wilhem was always very professional and very knowledgeable about the cars that he was selling. He also offered me excellent deals in terms of leasing. I highly recommend him to anyone looking to lease or buy a Mercedes in the Tri-state area!

strandafir

Dec 2, 2014

After having a bad experience at another Mercedes dealer in Queens, my wife recommended me to stop by Helms Bros. Inc. to see what they can do for me. From the second I stepped in, this dealership proved to be something different; all the personnel from the front desk to sales, service and management got involved to exceed my expectations and they did. Once I was introduced to Peter Fearon, I knew that I will finally be able to get my dream car without having to hassle, push and shove. Peter proved to be very professional, understanding and willing to work with me within the boundaries of my budget, he gave me great advise on trading-in my old car and helped me picking my new Mercedes that best fits my family needs.Thanks to Peter this is the best experience I have ever had with a dealership! My ML 350 runs great and I love it!! Thanks Peter!!!Stefan T. and Family

Michael McCauley

Nov 29, 2014

Jeffrey Stampler is a first class act, at the top of his game. He pays attention to all the details, has patience and takes the time to work with you...and goes over and above what is necessary. A sincere, kind and thoughtful person, and a pleasure to work with.Helms Bros Mercedes-Benz is a first rate dealership, committed to customer satisfaction. Greg Weiss also did a phenomenal job in working the numbers to make our purchase an enjoyable one. It takes an awful lot to impress me, and when I say I'm impressed, that speaks volumes.

angsavanee

Nov 26, 2014

Always get good services there very happy with service advisors who is very efficient and courtesyAlso the services that was done on the car .

vincentschwarz

Nov 26, 2014

In the past 7 years, I've had my car inspected and serviced none anywhere else except Helms Bros. This so far the one dealership that I trust and can rely on. The quality of the service is superb. I haven't experienced any check up that they cannot fix or diagnosed. They even identify and fix the protential problem to ensure my car is on top shape. My car is handed to me with interior and exterior cleaning even just for the inspection. Old school service but way to go!

changjang1

Nov 25, 2014

Just recently brought my car in for service and Daniel Rhee took very good care of me. He was very friendly and precise with his work! Very professional.

cpersa

Nov 23, 2014

This is my second lease with Helms Bros. My sales consultant Maurice Martin was absolutely amazing. He was professional, friendly, had no surprises and was not pushy at all. I was looking for a great deal and he worked with me to achieve this. He made my experience hassle free, comfortable and time efficient. Thanks Maurice and Helm Bros.!-Kamela P.

Frank Brucella

Nov 21, 2014

This is my 3rd car leased with helms Bros. My salesman's Mike Altamura is a true professional. That's why I always return to helms Bros. cause of him. Thanks again for your service we truly love the car. the wife's happy with it. Frank Brucella

awhite6320

Nov 15, 2014

I had the pleasure of working with Maurice Martin to purchase my new car. He made the car buying experience pretty seamless. He is pragmatic, honest, a good listener and respond to every possible question. If you are looking for exceptional top notch service Helms Bros is the dealership to visit and trust me you wont be disappointed. Andre W.

eman11434

Nov 14, 2014

When purchasing our GL 450. Mr Martin made us feel very comfortable In our decisions. The same confident Helms Bros has in thier sale associates .My wife and i would definitely be a return customer

Lacerenza

Nov 12, 2014

We had the pleasure of working with Maurice Martin. This is our first Mercedes and Maurice took his time out to explain and go over every detail of the car. Maurice answered every question we had. Our first experience at Helms Bros was great an so was working with Maurice.

DRDJEmanuel

Nov 10, 2014

Walked into this location by mistake... even though I knew I wanted a Mercedes... the staff was so friendly and Marlon Matamoros made my dream happen. Thank you guys and all the best of health and happiness. You have a customer for life.

meera.bhagan

Nov 10, 2014

Shivie and Meera just want to say that we have had a wonderful /fantastic experience purchasing my new Benz ML350. It was very smooth and pleasant experience working with Wilhem Frank. Mr. Frank was very helpful and we really appreciate how easy the whole process was. Wilhem is warm and friendly and made us feel very comfortable. We thought he did an excellent job and we really enjoy working with Mr. Frank.

jeank1289

Nov 4, 2014

Mark Ma is very professional, helpful and wonderful! He takes his time to listen to any concerns I have and answers every question very honestly! He is funny also and I'm glad Mark was the one who helped me out throughout this journey to find my perfect first car!

curtrock

Nov 3, 2014

My overall experience with Helms Bros Mercedes was great. The dealership was very upscale and the treatment that I received was beyond exceptional. My buying experience was very thorough and there was no pressure to buy. The sales personnel were very attentive. They called and checked up on me every chance that they could. The experience was so great that they made me feel like I was more than a customer, I wanted to spend my money there. I definitely would go back to purchase another vehicle in the near future from this dealership. The two sales personnel that assisted me through the whole purchasing process were Lisa Cotoggio and Wilhelm Frank. These two sales personnel were great and I just have high praises for them. I can't thank them enough, because of their experience and exceptional customer service I will definitely be purchasing vehicles from this dealership in the years to come. I highly recommend this dealership. I had a great experience.

Sstef13

Oct 31, 2014

I recently pre-ordered a 2015 C-Class from Helms Bros., and the experience was outstanding from beginning to end. The receptionist kindly welcomed me when I walked though the door, and all of the employees were interested in offering me a world class experience. Andrea Kass was a pleasure to work with, and she kept me updated on the status of my car on a daily basis. When the factory unexpectedly changed the delivery date, she had a loaner car delivered to my workplace by the end of the day. I was able to use the car on a daily basis until my new car arrived at the dealership. Andrea was easy to communicate with, she responded to e-mails and phone calls almost immediately, and she was truly interested in making me happy. The operation at Helms Bros, from top to bottom, is world class. The employees are exceptional, the customer service is top notch, and everyone there hopes to make your day better. I highly recommend Helms Bros. for your new or pre-owned vehicle, and I look forward to working with them in the future!

RFraundorfer

Oct 26, 2014

My experience with Peter and Dan could not have been more pleasant. Both were very personable, accommodating, and knowledgable. The entire staff at Helms Brothers was very welcoming and courteous. Peter made me feel very comfortable throughout the entire sales process and always replied to texts or calls in a timely manner. On pick-up day, he was very well versed and eager to demonstrate the features of my ML350. Not a single detail was overlooked. I would definitely recommend Peter and Dan, and the Helms Brothers dealership to my family and friends.

Jchuzan1

Oct 23, 2014

I work with a Fortune 500 company that prides itself with exceptional customer service. From the moment I walked thru the door till now 6 months after I purchased my car the customer service is still there. If your in the market to buy a car and want that true customer service experience without the hassle, then to go Helms Bros. Inc

susan kim

Oct 23, 2014

Experience with Jason was the most pleasant one from the day one till the day I returned my vehicle. Curteous, professional, caring....He has all that good quality to be the best sales person.

jharsch

Oct 19, 2014

Maurice was very helpful and professional throughout our leasing experience at Helms Bros! We were very pleased with how easy our entire experience was. I would recommend Helms and Maurice to others.

Crystal Norwood

Oct 10, 2014

From the start of car shopping to the end I had a fabulous experience. Marlon provided excellent customer service. Marlon made my first car shopping experience comfortable. He allowed me to trust him and his knowledge. I purchased a CLA 250 and was moving across states. Marlon was there every step of the way. He assisted with all the RMV stuff and all the insurance paperwork. No question was a dumb question for him. He was able to work out best deals for me as well. I would recommend anyone and for sure go back. Marlon and I stay in contact and still answers any questions I have. He is my personal consultant. Marlon communicated well and knows what he is talking about. He is very professional and meet you where you are at. Marlon is very accommodating to my needs, was courteous and friendly. My experience overall was fantastic and I think if you go ask for Marlon Matamoras.

KevinHong

Oct 5, 2014

First off, Maurice Martin is THE GUY. I've called inquirng about a certified C300 and the whole process started by him calling me on his day off. Went in the next day and out the door w/ the new car. He's thorough, caring, and professional all at the same time. One of the best and fastest experiences we've had in purchasing a car.John Kunz, another great guy! No games, No back and forths. He came over to hear us out and the deal was done.Again, thank you for your service. Kevin & Sarah

CGMarine

Oct 1, 2014

The service received from Maurice was exceptional, he was very professional and polite. The experience was great, I took one look and a test drive, and fell in love with my ML350. I would definitely recommend him to my friends and family.

bibhukdas

Sep 26, 2014

I walked in to take a look at C300(pre-owned) and cannot complain about anything. I worked with Peter and it was a great experience. The whole process was nicely done.

vazvij

Sep 24, 2014

Maurice was willing to work with me and my wife, he was also willing to come in to work for us on his day off. I would go back and recommend him to my family and friends.

bob.alexander.397

Sep 23, 2014

My consultant was Maurice Martin. He is the reason I will go back to Helms Bros. He made everything work smoothly and the whole process was nicely done.

Clarita

Sep 23, 2014

On Seeptember 2, 2014 I took delivery of my new 2015 GLK 350. Jeffrey Stampler was a consumate professional and it was a total pleasure dealing withg him. He was informative and knowledgeable and extremely personable. Adam Arwas likewise was wonderful to deal with. Kudos to Douglas Callahan for hiring these two great gentleman. We also leased a VW from Bayside Volkwagen (our 3rd) and dealing with Angelo Alexiadis and Emil was also a wonderful experience.

powerdada

Sep 23, 2014

i am a benz gl550.i got a very very good service.and brian is very excellent and professional. i will come back again.really very excellent

RG76

Sep 23, 2014

I've purchased/leased five or six cars from Andrea Kass at Helms Bros and consistently return based upon the amazing customer service coupled with fair pricing. Andrea is uniquely qualified and is always up to date on the various packages and options available. She truly listens to the needs of her clients and makes practical suggestions that are motivated by her analysis of the customer's true needs. She makes car buying a pleasant experience and is extremely effective at explaining new features to us. I've recommended Andrea to many friends and will continue to do so into the future! As you can tell we are fans of Andrea Kass, Suzanne Cochrane and HELMS BROS.Thanks everyone!

eugene.hahn.71

Sep 19, 2014

I just picked up the new ML 350 today. Maurice was there to help me from starting to the delivery.He explained everything in detail even though this is the 3rd ML I am leasing. Very nice man, I'd definitely recommend him for your next car shopping.

georgestamoulis

Sep 15, 2014

This has been the 3rd vehicle I have purchased from Helms Bros, and Michael Altamura helped me each and every time. Mike always made the entire process quick and easy. He is very knowledgeable about all the vehicles he sells, while being polite and courteous. He never makes you feel pressured. If he can not find the exact vehicle you want within a few days, he'll order if form the factory. He never tries to push what they have on the lot. That's why I keep coming back to Helms and Mike.

joepenora

Sep 12, 2014

I haven't leased a car in years and Mike Altamura made the whole process simple, worry free and made the entire process so seamlessly, Mike was very friendly took the time to explain things and went above and beyond to make me feel comfortable. I will recommend Mike to everyone I know.

vestifera

Sep 9, 2014

Lisa Cotoggio is the first Dealership Associate I encountered that made me feel stress-free. Lisa is very knowledgeable, friendly, and helpful person. The environment around and her work place were very peaceful. Ms. Cotoggio strives to make my transaction totally enjoyable. She was very professional at all times. She took good time to explain everything and answered all my questions. Ms. Cotoggio takes great pride of her work; she loves what she is doing and transfers her enthusiasms to her colleague and clients. It is a pleasure to deal with professionals like her. I wish all my transactions were with her or with professionals like her for now on.

Lippmann

Sep 4, 2014

In addition to being professional and knowledgeable, both Kathleen and John treat their customers with respect, dignity, and most of all accommodating, friendliness, and friendliness. I love shopping at Helms especially with my 7 months grandson who loves to flirt with Kathleen and she offered him the attention and love he desired. This was my second vehicle I purchased from Kathleen and in three weeks I will go for my third vehicle. Can't wait to see my grandson talk, smile and enjoy the hospitality at Helms Bros.

Glomall

Aug 29, 2014

Michael Altamura is very professional, loyal and has made my new purchase a wonderful experience. He was very detailed to help me understand how to operate the new car with all the upgraded features. He will go above and beyond to make the client happy and would highly recommend him.

tardugno9

Aug 28, 2014

Michael Nekava was a true professional! Our friend Danny recommended him to us, and we are soooo glad that he did! He was friendly, helpful, knowledgeable, and met all our needs. He was able to answer all our questions and put us at ease. He did an outstanding job with all the paper work and made sure we got the car the same day. It was truly a great experience due to his willingness to go above and beyond to help us get what we wanted.

TARAYBB

Aug 21, 2014

This is the 3rd car I have leased from them! Jeffrey Stampler, my sales associate, has spoiled me to no end! I plan on returning in 36 months for my 4th car. The price for my GLK was fair and affordable. When you go in, please ask for Jeffrey. He goes above and beyond to get you the best price, using every possible discount and program. As far as his professionalism and personality, there is no match! His motto is that he will do anything for the customer and he truly embodies this. He is at his best from the very moment you walk in. And his magic doesn't stop once you take delivery of your car. Well after we had our car, he took the time to help us with accessories and questions. He is a 'here is my cell phone number' kind of guy. It is truly 'white glove' service! Helms Bros and Jeffrey Stampler Rock!

om

Aug 20, 2014

I bought my previous Mercedes from another dealer and when I was in the market for a new one I was recommended to Peter Fearon at Helms. He was very personable and extremely knowledgable about all of the vehciles, their engines and specifications, options etc. No hard sell or pushy sales cliches. We didn't buy the first time we went when he showed us few models. We then shopped at other delaers and priced out the car I wanted - an E class diesel. When we went back to Peter he gave us a lwoer price than the other dealers and it was a comfortable negotiation. I would hihgly recommend him and Helms to anyone interested in a new Mercedes.

riding pretty

Aug 19, 2014

It's an enjoyable experience bringing my car to be service. Jack's always provides outstanding service, and is always knowledgeable and accommodating to my needs. If you own a Mercedes Benz and it needs to be service Jack's your guy!

riding pretty

Aug 18, 2014

From beginning to end, I had an extraordinary experience with Helms Bros. Everyone there was extremely friendly and courteous. And I really appreciated the help and service of Maurice Martin, who made my shopping experience an extremely memorable one, who managed to make the process of purchasing a car a truly enjoyable one. I would definitely recommend any one to this particular dealer to receive the Helms experience.

Billyjanak

Aug 16, 2014

Best dealership hands down. John And Wilhem were the nicest Guys ever. Greg as well too. These guys helped me get a great deal. They worked with me continuously until i was able to drive out with my 2012 s550. These guys make everything Crystal clear and genuinly wanted to help me what i needed. Never see a dealer Better Than this one.

damon.coromilas.3

Aug 13, 2014

I was introduced to the Helms Bros family through a colleague at work. I thank him everyday for the introduction since I never experienced purchasing a new car with so much ease. Andrea Kass knew exactly what I was looking for and she delivered my car almost immediately. She was extremely knowledgeable and cut through the chase of most typical car salespersons. I highly recommend Andrea and look forward to doing business with her in the future.

DenoAnn

Aug 8, 2014

Five words: Evelyn Chin is THE BEST!!! A Sales Associate Has The Ability To Make A Shopping/Buying Experience A Good One Or A Bad One We Had An Awesome One! She's An Outstanding Sales Associate. She's Knowledgeable, Intelligent, Kind, And Honest: Normally You Cant Even Use The Word Honest And Car Dealership In The Same Sentence But Every Time We Speak With Ms. Chin We Go Away With A Smile On Our Face No One Is Irreplaceable But Some Folks Are Hard To Replace: Ms. Evelyn Chin Is One Of Such - Whoever Hired Ms. Chin Did Helms Bros. A Favor. Thank You Ms. Evelyn, From The Bottom Of Our Hearts, Sincerely, Denochy & Andrea C.Mr. John Kunz And Mr. Daniel Rosa Thank You For Adding Joy To Our Experience!!! You Guys Rock!Ms. Suzanne Cochrane, I Think Great Managers Get The Best Out Of Their Employees...Thank You!Our Experience Didnt Stop There Like In Most Cases After A Sale The Awesomeness Dies Like Some Companies That Only Offer Great Deals To Their New Customers. But Not Helms Bros. They Follow Through, ALL The Way Through! Mr. Brian Kearns Thank You! I Know My Husband Called You Every Day And Each Time You Answered The Phone You Were Always So Respectful And Pleasant. You Have All Helped To Make This Experience Memorable. Great Team Work! Good Job Helms Bros. You Now Have Two Very Loyal Customers That Will Be Talking About You For Days, Years Even And Referring All Our Friends And Family To The Best Car Dealership Ever You Guys Are Classy!

mckaytray

Jul 31, 2014

The staff at Helms Bros was polite and efficient. My entire experience was most enjoyable. Everything was handled with speed and and accuracy. I highly recommend Helms Bros. to anyone.

SundayDrivers

Jul 23, 2014

This is our fourth Mercedes (C300), and all four have been with Mike. He has a calm, confident and friendly demeanor and a passion for the product equaled only be people who MAKE their own products. For us, a Mercedes is a luxury that we allow our otherwise modest lifestyle, and Mike treats us as though we were the kind who have a garage full of them. He's honest, direct, and super accommodating. He lets the product sell itself, but its his thorough knowledge of the line, the history and which model is right for you that has you driving out of the dealership wondering where this car has been all your life. If you ever have the pleasure of meeting him, ask him how he got his job -- once you hear the story, you'll know that there is no better Mercedes brand ambassador than Mike Altamura.

lrok82

Jul 19, 2014

Marlon Matamoros was a supreme pleasure to do business with. He is enthusiastic, knowledgeable, considerate, and professional. He listened to my needs, which lead me to lease a CLA 250 recently. I love it! The delivery was explained thoroughly and car was sparkling clean. I would recommend Marlon and Helms Bros., Inc to everyone who is planning to buy a Mercedes Benz.

ST0LEN

Jul 17, 2014

No wonder Mike won so many awards. I purchased 2015 GLK350. He is the most professional Sales Associate I ever dealt with. His attention to detail and knowledge of product was top notch. His costumer service was astounding. He always kept in touch with status of my purchase. My experience was hustle free. I will be back for more.

alisonjk92

Jul 15, 2014

Can not have been happier with the customer service. Ms. Evelyn Chin is a fantastic associate who made the process seamless as well as informative. She is easy to talk to and answered all of my questions without issue. The entire team at Helms Bros was friendly and very helpful. Picking up my C300 today was a truly pleasurable experience! This dealership deserves a gold star for the service, professionalism, and family-like atmosphere. Thank you for everything!

girsang1

Jul 7, 2014

Audley is a great salesperson. He was very patience with me whenever I asked him a lot of questions. He made sure that I understood everything and that i was satisfy with my new car.. It was a pleasure to have Audley as a salesperson. THANKS AUDLEY! Herry Girsang

jasonsogi

Jul 5, 2014

Got my brand new 2014 E350 sport from the super nice salesperson Mr. Audley.Everything smooth and easy.I will absolutely come back again~~!!

Smoyns

Jun 28, 2014

Michael Altamura goes above an beyond to make you a satisfied Mercedes customer. His level of professionalism, in my opinion, is unmatched by any other dealers I've worked with and his commitment to quality service is evident from the first time you meet him. I recently leased my third Mercedes with Michael. He bent over backwards to keep my business as a competing dealer gave him a run for his money.I'm glad I stuck with Michael and happy to say I am firmly implanted in the Helms Bros family.

Nancyj1114

Jun 24, 2014

Audley is a great salesperson, he took his time explaining every aspect of the vehicle, answered all my questions, make sure I understand everything and the most important very patient. Audley he was a pleasure to work with, and made me appreciate my new car even more!

xyxyxyxyxy

Jun 12, 2014

I live in North Carolina and was looking for a Mercedes GLK and found one at this dealership. Since I had sold my car, I was in a hurry and did not want to play games dealing back and forth. The salesperson I happen to talk to Marlon was great, very accommodating and even took pictures of the car I was interested in and sent them to me. Since Marlon was off the next day I called, I spoke directly w/John Kunz and was again GREAT service. Consequently I flew to N.Y., finalized the deal and drove my Mercedes back to N.C. I cannot say enough good things about the treatment I received and the entire sales experience!!!!

cs5810

Jun 5, 2014

Rich is the man. I flew up from North Carolina and he had me picked up at the airport and had me back on the road in a lickety split. Awesome guy and dealership. This is how car buying is supposed to be. Thanks a ton.

dedehcris3

Jun 5, 2014

Michael Nekava was my salesman and helped me 100% and was always responsive to my calls and emails. He helped me choose the car that i wanted with all the features i needed.

George11414

Jun 2, 2014

I am here writing about the great customer service i had when i bought my mercedes benz s550. The people who worked there were very friendly and helpful. First off i want to thank the front desk woman named Dana, I wasn't able to get her last name. I also want to thank Adam Arwas and John Kunz. Most importantly I want to thank this dealer named Herman Ospina he was the most helpful of them all. In the future if i'm interested in purchasing another car i will come back to this dealership.

OsannaOvsepian

Jun 1, 2014

Mike Altamura was so helpful to find the car we were looking for. He was not pushy at all. We were able to stay in our budget also. It is always a pleasure to work with someone who is honest and keeps his word. We would certainly recommend him to our friends.

vmdecastro

May 31, 2014

we Had a wonderful experience buying our precertified Mercedez ML 350 with Marlon Matamoros. he was friendly and very good with communication. we also loved his manager, John Kutz, not only does he look like Superman but boy does he know how to make a customer feel happy and comfortable when it comes to decision making. Would totally recommend this dealer again. Thank you

kgk1005

May 30, 2014

A visit to Helms Bro. Mercedes on May 21, 2014 was the beginning of a business as well as a personal relationship with Ms. Chin. Her presentation is professional, and ingratiating. Evelyn willing answers all questions and is ready to assist in any and every manner possible. She makes the entire experience very comfortable and readily disseminates knowledge to alleviate any insecurities or doubts one may have. Evelyn is definitely an asset to the Helms Brothers milieu.Shirley Hunter

rmrr01

May 30, 2014

jack is the best service rep he is always willing to go the extra mile to make you feel special . he is very personalable as all the staff that i have had the pleasure to work with as service center . from the guys that meet you at your car when you arrive to the young ladies at recepiont deskthey all do a very good job of makeing you fell welcomed .( GREAT JOB YOU GUY'S) i hope helms bros kwows what great team you are.Thank you in advance for my next serviceRodney Morris

ShabanaGajie

May 30, 2014

Helms Bros was the second Mercedes dealership we visited in our search for a Mercedes. Maurice greeted us and was very pleasant, helpful, informative, and willing to work with us on our requirements. The reason we chose to purchase a vehicle from Helms Bros versus another dealership, was because of the customer service. Daniel in the Finance department was also very helpful. The great customer service did not end when the day we ordered the vehicle. Maurice provided us with frequent progress updates from the time the order was placed to the date we picked up the vehicle. I would definitely recommend Helms Bros.

Jchuzan1

May 28, 2014

From the moment I walked in I felt welcomed and they greeted me with a warm smile. I'm in the field of customer service for a Fortune 500 company and we protect our brand. Helms Brother will continue to be successful and will continue to win customers with the exceptional customer service.

rayizm

May 23, 2014

Wilhelm, Frank was extremley articulate, professional,well orginized, he had extensive knowledge of the Mercedes-Benz fleet. There was a sense of simplicity, no pressure sales pitch! He actually came in on his day off to assist me purchase my 2010 certified Mercedes-Benz C300. The transition was by far the smoothest i ever encountered in my years of car purchases. GREAT JOB!

Cars718

May 22, 2014

I honestly walked into Hemls Bros with a negative attitude about all dealerships because of my recent terrible experiences with Beiner Audi and Star Nissan. Boy was I pleasantly surprised! I walked in and was greeted within seconds by Evelyn Chin whom with no hesitation offered to let me test drive the CLA I had been interested in. She did not inquire about my financial situation prior to letting me do so and made no judgments based on my age. She was highly knowledgeable, walked me through everything there was to know about the car and soon enough I was on the road! To my surprise the CLA was not for me and I was not even interested in the C300 until she made such a good case for it that I had to check it out. Needless to say I drove out of the lot a few days later in a brand new c300 and I am extremely happy. The process from beginning to end was enjoyable, exciting, transparent, and efficient and it was all because of Ms. Chin. She was personable and never tried to force me into making any purchases. In fact she encouraged me to think about it, which no dealer has ever done! I feel good about this purchase and that is the most important thing. I will definitely be recommending this dealership to friends and family as long as Ms. Chin continues to be a part of the Helms Bros. team! Thanks so much!!

hshlafmitz

May 19, 2014

Just turned in a 2010 GL350 Bluetech and picked up a 2014 GL350 Bluetech. This is my second GL350 and the 6th car that I leased or purchased from Helms Bros. All the paperwork was ready and i was done and in my new car in less than an hour. The dealership and service center are always well organized and immaculate. If you are in the market for a Mercedes I highly recommend my salesman Marlon and Helms Bros.

cloudbuster

May 17, 2014

I recently purchased my second ML 350 Blue TEC from Helms Bros. Unlike my previous purchase this one had a couple of delivery issues. I have to say in hind sight I am glade that this happened for it gave me a chance to see just how well this team managed by Jennifer Lang came together correcting these issues way beyond my expectations. Michael Nekava is one of the most knowledgeable no BS sales associates I have had the pleasure of working with. Michael as in my first purchase made the process a pleasure keeping me informed throughout from date of building to date of delivery. When issues arise it is the truly exceptional companies the stand out. I highly recommend Helms Bros and Michael Nekava.

roncin

May 16, 2014

Recently my wife and I had the pleasure of dealing with the people of Helms Bros. on the purchase of a Challenger SRT8 I had found thru an internet search. From the initial contact with Andrea on the car, to negotiations with John and pickup of the car at the dealership with Peter, it could not have been a more pleasurable experience. Andrea first determined my interest in the car and John and I arrived at a sale price in very short order. John provided pictures of the car amongst the Mercedes on the show room floor and Andrea followed thru with all the paperwork necessary to have with us when we picked up the car. She also handled contact with our insurance company to get that in place. When we arrived at the dealership, Peter met us and showed us the car, which was clean and detailed, ready to go with a full tank of gas. (Professional touch as we had recently purchased an expensive Durango for my wife and the dealer had sent us on our way with half a tank). Peter completed all of the turn over documents with us, brought the car around front and made sure we had good directions for our return trip home, as well as a Helms gift package. Later that night, I received a call from John and Peter to ensure we had made it home with no problems, and that we were happy with our purchase. During this week, I received a followup call from a young lady to confirm everything was fine. All in all this was just a great car purchase from a professional, friendly dealership. we would not hesitate to recommend them to anyone. Ron & Cindy Hax, CT

and71ga

May 15, 2014

Great service from Marlon,Ricardo and Daniel .always easy to reach, my wife had chosen a different color and interior and then decided to change it and there was no problem.very friendly and helpful .

jamilfaiz

May 15, 2014

The service was great Brian Kearns was very professional and courteous. I would recommend the helms bros service center to every one. right when i got there and pulled up every body was nice and very helpful. I picked up my car today and I got great service all I can say is keep doing what you are doing because your doing great at it.

Chris1981

May 12, 2014

We started pricing around for a glk350 and when I ended up meeting Michael , I needed to look no further. His attention to my needs and how he went above and beyond to beat the competition prices was all I needed to stop searching. Great attitude , super friendly and came in on a Sunday for us to sign and drive! Can't beat that

ilambros

May 12, 2014

Michael Nekava is the most knowledgeable sales person that I have ever met since leasing. I highly recommend him to all my friends! He's the best!

fernandofdias

May 10, 2014

The people at Helms Bros. are just a pleasure to do business with! Marlon, our sales man, was an extremely knowledgeable and friendly person and was quick to address any concerns we might have had with the car we ultimately purchased. Marlon was also very thorough in his description of all of the features in our ML350 after we bought the car, which is a huge plus because car infotainment systems can be pretty complicated nowadays. John, the Pre-Owned Sales Manager is also very pleasurable to work with and got us a great deal on our car while keeping us entertained with his intriguing stories throughout the often a long and tedious process of buying a new car. Adam, our finance guy is also a great guy. He is very knowledgeable about cars and quickly took care of our financing needs. All in all, I don't think there's a better dealership to work with when purchasing a New or Pre-Owned Mercedes-Benz! The service this place offers is impeccable!

phhamilton

Apr 29, 2014

Michael is an excellent, friendly,trustworthy sales person and the reason I stil get my cars from Helms Brothers eventhough I am in Florida now

NathanSolinsky

Apr 26, 2014

I have been to many dealerships in my life and have purchased close to 30 cars. This last experience I have had at Helms bros was one of the best experiences I have ever had. The dealership and their personnel were very professional and the place was impeccable. I was helped by Evelyn Chin whom was friendly, courteous, knowledgeable and not pushy. She made me feel as I was part of a family and to be honest for quite a few years I have been very hesitant to purchase a Mercedes due to some past experiences. Selecting a vehicle was sensational, the paperwork process was smooth and the delivery was phenomenal. This is the first time I have purchased a vehicle at Helms though I have been here in the past to take a look at vehicles and quite a few times for service. I do believe that my experience with Evelyn put me over the hump, there was no reason to shop anywhere else.Thank you so much to Helms bros and Evelyn Chin. I highly recommend you!

SalDi

Apr 23, 2014

This was our fourth Mercedes Benz purchase. We usually keep our cars for ten years. Our first purchase was a 280 SE in 1976. Our purchase of a preowned Mercedes from Helms Bros was a pure delight from the very beginning. I highly recommend our sales person Evelyn Chin for her knowledge and courtesy throughout the transaction. Matt Lunetta offered us an extended 2 year warranty that made us feel even more confident with our purchase. By the way, the preowned showroom is spacious and inviting. We also dealt with Sean Savage who also was extremely courteous and the service manager Richard Grein who was not only very professional but extremely passionate about his job. It's good to find a service manager who cares about his customers. He really does care. We look forward to his assurances in the future. We were also very pleased to meet John Kunz the preowned GM and Suzanne Cochrane who is the Helms Bros GM. They were both extremely gracious and more than helpful with our purchase and service. We wish them and the entire staff continued success at Helms Bros Mercedes Benz.

martinevoigt

Apr 21, 2014

Finding Helms Bros was the best thing that ever happened to me!! Not just because I was able to get a beautiful car but also because I was able to meet Evelyn Chin. On top of Evelyn being an excellent, thorough, and honest car dealer, she is genuinely a sweet person. She made it her personal goal to explain all the ins and outs of my lease agreement to me and my co-signer, which was very helpful considering this was my FIRST car ever! She kept in constant contact with me and answered every and any question I had regarding the entire process and the vehicle itself. Evelyn made sure I was comfortable with my decision through the whole time and never rushed me to do anything. She was very respectful of my time and was able to request all the required paperwork from me prior to the final signing so that I was able to leave within a very short amount of time after arriving. To make the experience even better, I purchased my car Easter weekend and upon receiving my car keys Evelyn presented me with a very cute Easter basket, filled with a chocolate scented bunny- which I love!- and lots of good chocolate :). Not only do I love my 2014 CLA but I loved the experience I had in getting it! I highly recommend Evelyn as a future car dealer to anyone, she was really awesome!

philiphasue

Apr 12, 2014

I had the pleasure of meeting Adam Arwas the financial genius and Audley Bullock my sales rep, when I decided to purchase a ML 350. Very professional, customer friendly people. Audley even came to work on his day off (twice) just because that was a convenient day for me! and BTW my car is absolutely fabulous. Love it!!!!!!!!

ALDINEROS

Apr 4, 2014

Just walked-in to the Helms Bros dealership to check out new Mercedes Benz SUVs a couple of days ago. I just had gone to their service center earlier in the day to have my really old C280 1994 checked out but unfortunately the car just ran its course and it was time to shop around. I was helped by one of their friendliest, knowledgeable and helpful sales reps, Maurice Martin. In an hour I already filled out the application for a lease of a brand new ML 350 2014. The whole experience was so relaxed and painless. Martin worked hard on getting the car approved in the shortest possible time and I had the car ready the next day. I got the car that I want and very happy with the purchase experience. I will definitely recommend this dealership and especially Maurice Martin for his outstanding effort. Thanks a lot for making this purchase a special gift for my birthday this month of April 2014 possible ! (Thanks also to Martin's manager Adam, for his effort.)

Galinagalmer

Apr 2, 2014

Thank you very much for a nice service! Mark Ma is a great salesman and a wonderful person. Our car is beautiful and we love it!

joplinblue

Apr 1, 2014

My husband and I are very happy with the professional service we received at Helms Brothers. Mr. Herman Ospina put us in a C-300 that we absolutely love! It's our second time working with him and he will do everything possible to see to it that you are in the car of your dreams.The entire experience at Helms Brothers was positive from start to finish. We highly recommend this dealership. Ask for Herman!!David & Roxanne M.Brooklyn, N.Y.

Hector G

Mar 30, 2014

A recently retired police officer, ive always wanted a Mercedes. From the moment I walked in till the moment I left this dealership I was treated like a friend. The most comfortable car buying experience I have ever had. The staff is courteous and knowledgeable. Ricardo recommended a sales associate named Wilhem. Both these gentlemen are fantastic. Wilhem was a gem. He never pushed us and listened and answered all of my questions. Within thirty mins I was sitting at his desk purchasing my very first Mercedes benz. John, the financial manager came by and went over everything with me. He was fantastic as well. I've purchased different vehicles in different dealerships throughout queens over my career, these guys are the best. I will recommend this dealership to anyone who asks me about my Mercedes. Keep up the good work.

KurtOsborne

Mar 29, 2014

It was an overall wonderful experience. They were very knowledgeable and experienced in dealing with me. They were willing to go above and beyond, to make sure I was satisfied.

elanigan

Mar 27, 2014

The entire experience was top-notch from the ease of making the appointment to the outstanding customer service to the repair, explanation and picking up the car; with the added bonus of a car wash, comfortable waiting room, and drinks/snacks. I have had several luxury cars - BMW, Lexus, Volvo, and Audi and the experience at Helms Bros Mercedes far exceeded all others. Thank you, Ed Lanigan

Sueanneking

Mar 27, 2014

Marlon has a professional and friendly manner and made the experience of trading in our 2010 GLK and purchasing a new GLK a positive experience. Marlon made sure all our concerns were met and took care of us promptly and efficiently. It was the easiest and most efficient car purchase ever. This is my third Mercedes from Helms and I highly recommend the dealership and their staff.

meubanks

Mar 20, 2014

Audley is a great salesperson. He assisted us with all of our needs and we drove away with the car that is perfect for us. We appreciate his service and we are satisfied customers. Thank you so very much.

619marilyn

Mar 8, 2014

My husband and I went to helms to get ideas about my next car. Thanks to Mark"s phenomenal customer service and patience we ended up purchasing a car for me and trading in my husband's carall within 3 days. Super excited!! :)

jaymenab

Mar 7, 2014

Excellent car buying experience. Maurice and John took care of everything for me - all I had to do was pick up the car and I was on my way. Will recommend to other. Great job guys!

Jason3316

Feb 28, 2014

Evelyn is the best! Absolutely great working with her on getting my new car. Always available and always willing to help with anything, I was hesitant about returning to helms bros. because of a bad experience but she changed the way I felt about the place. Definitely will be doing all my future purchases with her. Best sales consultant in that place!! Make sure you go to her when you need to purchase a car from helms bros, she will definitely take care of you.

vitalyli81

Feb 23, 2014

1) excellent service2) very nice show room3) all employees are very kind4) i'm 100% satisfied with everything5) good prices6) they advice the best options

devitoromanello

Feb 18, 2014

Audley Bullock was our salesman, he walked us thru picking the best vehicle for our needs. He took his time explaining every aspect of the vehicle and address and honor our concerns when we decided on a cpo. Audley is a asset to your company. I can honestly say that we would recommend Helms Bros and Audley when looking to purchase a MB. Audley and the rest of your staff made us feel like part of the MB family, Thank you to all that were involved in our purchase of our MB.

rdrozd

Feb 15, 2014

Dealing with Mike Altamura was outstanding. Mike was upfront and honest. He returned all calls and emails. Anytime I needed to chat he was there. On delivery date he was prompt and even my kids thought he was cool.Thanks again.

wonny

Feb 5, 2014

I first arrived at Helms Bros because it was the closest Mercedes dealer in my area. Honestly I didnt expect much at first but Helms Bros exceeded my expectations because of my salesman Wilhelm. Hes the one you want when you come here. Wilhelm provided me with outstanding, professional service and I was satisfied by the great service. I definitely look forward to another Mercedes deal with Wilhelm at Helms Bros in the future!

shah31

Feb 3, 2014

My over all experience is excellent. I will recommend my friends and relatives to visit this dealer before any final selection. But if the after sales service is satisfactory, it will be excellent.

Kweaver13

Feb 1, 2014

Andrea made a dream come true with knowledge, professionalism , and real caring by putting me in an E350! Never have I had such a wonderful experience buying a car!

TM0930

Jan 31, 2014

I found Evelyn Chin to be extremely professional and very well organized. She made the lease of a new Mercedes GL 450 effortless. The paperwork was done perfectly and the service was flawless. This was my first time at Helm Bros and I found Evelyn to be a fantastic resource who knew every detail about the car I was leasing. Definitely will return for the next one.

kksngh10

Jan 24, 2014

Audley just helped my family and I lease the CLA 250. It took a long time for us to finally decide on a vehicle and Audley was more than patient and kind to us (even when we were probably annoying). I dont think I have ever had a salesman that attended to me so precisely and attentively as Audley did. He was a pleasure to work with, and made me appreciate my new car even more! Thanks again Audley, you rock!!

seelan

Jan 23, 2014

i saw the advt online previous night and called them first thing in the morning and i went there during my lunch time and dealt with Peter Fearon and the deal was closed in matter for an hour. end of the deal we are really happy about the purchase and enjoy the Audi Q7 we bought thru him. he was very professional and we never felt we are pushed in to making any quick decision. it was a really a very pleasurable buying experience. in future if i get a opportunity i will surely use them. Kudos to there sales headed by John Kunz

AVAL2014

Jan 22, 2014

It was great, this is my second car and I came back because of the great service, Mr. Martin showed he is knowledgeable and patient.

tim3211

Jan 21, 2014

The care leasing experience at helms Bros was a pleasant experience all around.Wilhelm Frank was enthusiastic about the product but not overly pushy.he did his best to try and work with my budget.The car so far is great and at the end of lease I will return to Helms Bros for my next carTim Flanagan

Lwebster05

Jan 19, 2014

I am very satisfied with my shopping experience at Helms. Maurice M was my sales associate. He not only made me feel comfortable but confident in my purchase. I didn't feel rushed and he went above and beyond to make sure I was getting the best deal.Daniel Rosa was the Business Manager who also made sure that I was getting the best deal. I would definitely recommend this dealership to anyone looking for a car. Thanks again!!!!

RosalieKlenosky

Jan 15, 2014

Maurice Martin was exceedingly proficient in the entire sales process, and I would definitely recommend his service to anyone seeking a car at this time. In addition, he was and continues to be very helpful to me. Rosalie Klenosky

wendy2013

Jan 13, 2014

Came in to browse for a new car, and was cheerfully greeted by Evelyn and couldn't be happier that she was my consultant. She (and her manager Jennifer) were accommodating, patient and agreeable in the pricing process. Evelyn offered my group beverages on every occasion and made every effort to make sure my time was not wasted on my subsequent visits.

markrny

Jan 11, 2014

I have bought 8 new mercedes' in the last 13 years, 6 of them from Helms Brothers and the last 4 from Michael Nekava. Michael is probably the best car salesman I have EVER done business with. He has bent over backwards to make me happy.He takes all the time you need. He expains anything and everything to need to know about the car you want to buy. When all is said and done, you wind up with the car you want at the price you want. AND......after delivery, Helms has by far the best service center I have ever been to. As a 30 year member of the Mercedes Benz Club of America, I highly recomend Helm Brothers as the dealership to go to.

swelsh01

Jan 11, 2014

My experience at HelmsBros., as well as my experience with Mr. Maurice Martin was nothing short of excellence! The facility is beautiful and Mr. Martin was exceptionally knowledgeable, thorough and extremely polite throughout the entire time. He helped me in finding the perfect car for myself and walked me step by step through the entire process. I was delighted with my purchase and even more pleased with the professionalism of Mr. Martin. He was informative about the vehicle including giving me a complete walk through of the vehicle before I left the lot. Again I am a completely satisfied customer. HelmsBros. did a great job of making me feel extremely special by making this purchase and comfortable during the waiting time. I have been raving to my friends and family about the service and will definitely recommend your company and Mr. Maurice Martin to all.-Mrs. Welsh

MonaNg

Dec 31, 2013

Helms Bro is such a great and honest dealership. Maurice is so friendly and attentive. I had been looking for a Certified Pre-owned vehicle for a few months and Maurice immediately contacted me when a vehicle that suited my needs became available. He made my car experience very enjoyable.

vivasomri

Dec 29, 2013

From beginning to end I had a very good experience with the staff and the salesperson Herman Ospina. I have purchased many cars and this was definitely one of my better experiences, definitely will recommend the dealership and purchase another car from this dealershipI am very happy with the 2014 Mercedes E350 I purchased today.vanessa vivasomri

ajurcev

Dec 27, 2013

Once again Jeffrey Stampler has exceeded my expectations. This is my third C300 purchased through Jeffrey and his professionalism and courtesy cannot be matched. Thank you Jeffrey and all the best in the coming year.A. Jurcev

Gigi82

Dec 27, 2013

I brought in my 2013 c300 4matic in for a check engine light to Helms a couple of days before Thanksgiving. I decided to drop it off early in the morning at 7am before work. Since it was my first time at the service dept I had to fill out some light paperwork. I was nervous I would miss my 7:18am train but Sophia was very helpful and diligent in making sure someone drove me to the train station - I was able to make my train and I have her to thank for that (and the driver)!. When I brought my car in I figured it must just be a minor sensor issue and I would have the car back that afternoon or the next day the latest. But to make a long story short my car had a timing and camshaft issue and ended up needing a brand new engine! A month later I finally received my car back and its running great. Thanks to Richard Grein's excellent customer service he was able to make an unfortunate and untimely situation (holiday season!) as painless as possible. You can imagine how upsetting it is to find out your brand new car has such a huge issue, but Richard secured a loaner for me and followed up frequently with updates on the progress of my car. Knowing my car was in good hands was very stress relieving and allowed me to enjoy the holidays instead of worrying. The girls in the front and the valet staff were very friendly and accommodating. I would like to thanks Richard and of course all the mechanics and foreman for all their help in fixing my baby and getting her back to me before the new year. Thank you again I appreciate the excellent customer service!

gt0149

Dec 10, 2013

This is my 2nd car purchase and Helms Bros are by far the best. They are a terrific car dealership! Even though they have cars under there roof, it still has a small family owned feel where everyone knows your name. Great service, great selection, and great prices.Peter Fearon was especially helpful in getting a car that met my needs. The sale process was quick and painless. Thank you Peter for great service, again!

benzman007

Dec 3, 2013

I gave a high rating because from the time we walked in the door we received a friendly greeting from the front desk. We were assigned a salesperson, Richard Siegel, who was very friendly and professional. He had a good knowledge of the Mercedes Benz inventory and he took his time to show us around and make us feel comfortable. When he was unable to reach my budget, he brought in the manager John who worked the numbers that was a benefit to both parties. My wife and I were impressed with how accomadating these two gentleman were. We were offered refreshments while we waited and Richard explained everything. He went over every document and explained each one. We were very pleased with the service and will refer our friends to Richard & John. When we picked up our car we were treated as if we purchased a new car. Richard took time to show us how everything on the dashboard worked. It was a pleasure doing business with this dealership.

StephCLA

Nov 29, 2013

The staff at Helms are true professionals. The shopping experience was made easy and my salesperson Lisa went out of her way to show me everything about the vehicle I was interested in. Overall it was an excellent experience. Lisa was very friendly and helpful. I will continue to do business at helms in the near future. Thank you for everything!

mmangual

Nov 13, 2013

From start to finish purchasing my first Mercerdes was a GREAT experience. this is NOT the first dealer we went to but will now be the only dealer. We walked in knowing what we wanted, we were met with a knowledgeable salesforce. Rich Siegel was new to the dealership and the only way to know was because he told us. He was great, helpful and thorough.

veeveenyc

Nov 12, 2013

Jason takes the time to listen to your lifestyle needs; while taking your budget into consideration, he recommends and/or find the vehicle that best fits you. He is friendly and helpful.

sanishv8

Nov 10, 2013

I came in looking to buy a CPO mercedes c300. Peter at sales, was very friendly and provided excellent service even though I wnt in around 9 pm when the dealership was about to close. Peter was very informative, yet not pushy at all. He wasn't in a hurry to get rid of the cars, instead he told me everything about the car, and left for me to decide if I want it or not. Even let me test drive 20 min before closing. He took care of all the paperwork for me and did not charge ridiculous dealership fees. Thank you.

bodypro

Nov 6, 2013

My service advisor Giacomo Liporato was not only understanding of my concern, he was professional and delivered what he promised. I left the service department with my problem corrected and my car was washed within the time frame promised. I thank all the service staff that made this happen!

Christine N.

Nov 6, 2013

We are very happy with the service and price from this dealer. We originally went to Mercedes dealer in Long Island City and they were very unprofessional and tried to overcharge us. We saved over $400 a month by going to the bayside dealer and got a better car.

dchan114

Nov 6, 2013

Brian is very professional, courteous and down to earth person. He was very accomodating to my needs and has an overall great attitude. The entire experience is amazing (and I thought I would never say that about a car servicer), but its true. Beautiful open area with professional and courteous staff. I could not ask for more.

masonchenny

Nov 6, 2013

very nice ,friendly,experienced,smiling person.like him a lot.it was a pleasant to lease this car through him.strongly recommend other friends to do business again

my55013

Nov 6, 2013

The staff at Helms are truly professionals in every department. The shopping experience was made easy and my salesperson went out of his way to show me everything about not just the vehicle i decided on, but many other vehicles to make sure I would be comfortable with the one I would choose. There was no back and forth with the price, no bait and switch. It was clear this is a business that works hard to keep its customers happy and I am sure they are repeat customers. The service Dept is excellent, I cannot thank Carmine Gonzalez enough for his genuine concern for his customers.

PatriciaTalylor

Nov 6, 2013

This is the third Mercedes my husband and I have purchased at Helms Bros. and we wouldn't think about going anywhere else. Everyone is considerate, friendly, knowledgable and they are willing to go the extra yard to make your car purchase an unforgettable experience. Wilhelm Frank, our Sales Consultant, was so nice and personable we felt we had made a friend by the end of our arrangements. He has called us several times to see if we are enjoying the car. Wilhelm made you feel that he was genuinely happy and excited for you. I would recommend him to anyone. Matthew Lunetta, the Business Manager, was also someone we enjoyed dealing with. He had a great understanding of financial matters and didn't try to sell us unnecessary items. He was instrumental in getting us a refund for an extended warranty we had on the Mercedes we traded in - almost $2,000! I'm not a fan of, and don't respond to, the "hard sell" - we were never pushed into taking something we didn't want. John Kunz, the Sales manager, was also great - knowledgeable and proactive. He stepped in and helped out when an envelope was misplaced. He called our salesman at home immediately and resolved the issue. If you don't want to be pushed and pulled by a dealership and want a great deal, go to Helms Brothers. They are phenomenal - and they have the best cars and the best personnel in New York.

Fredrodny

Nov 1, 2013

Marlon was exceptional. I've been to several dealerships from Long Island to Brooklyn and I was glad I stopped into Helms Bros. excellent experience

jenimazz

Oct 30, 2013

Our experience with Helm's Brothers was absolutely fantastic from start to finish. We recently came to this dealership to inquire about leasing a C-class. From the time that we walked through the door until after we picked up our new car we were treated with professionalism and respect by the friendly staff. Mike Nekava was fantastic and made the process completely effortless on our part. I will be highly recommending this dealership to my friends and family and look forward to dealing with Helms Brothers in the future.

sherryb66

Oct 8, 2013

I had an exceptionally great experience on my visit to Helms Brothers, which led me to decide that is where I want to make my purchase. The customer service is superb and the level of professionalism from Maurice and staff compelled me to do business with them. I visited another Mercedes dealer in Long Island prior to Helms and refused to do business with them because of their lack of concern for my needs, and their very poor customer service. As soon as I stepped int Helms Brothers I knew that is where I wanted to spend my money. Maurice was very patient with me, and very understanding, accommodating, thorough and knowledgeable! I was pleased to do business with them and would recommend anyone!

Pevey

Oct 7, 2013

Frank was wonderful! He was very knowledgable and patient. He answered all of our questions and reviewed every option available to us. I highly recommend him and the Helms Bros. dealership

CWNYC

Oct 6, 2013

Mr. Blum is the ideal sales professionial anyone would want to buy a automobile from. Mr. Blum worked hard to find the right automobile to my desire and pricing. I will be returning soon (again) to buy my automobile from Helm's.

freunddina

Oct 3, 2013

Maurice Martin was very patient with us. He was accommodating and very knowledgeable. Since he took care of all the details before we got there, it was short and sweet. (About two hours)

frosinone

Oct 1, 2013

Purchased an ML350 . Jeffrey was our salesperson, very friendly and helpful. Worked out a deal very quickly, even ended up trading in my other ML. Jeffrey made all appointments around my schedule and was available at anytime.

Pete the Greek

Sep 11, 2013

This is my fifth Mercedes purchase with Helms Brothers. The buying experience keeps getting better and better. The sakes team truly bends over backwards to satisfy the customer. I cant emphasize this enough. My salesman Michael and his manager John are now part of my family. If you are even thinking of buying a Mercedes, do yourself a favor and go see tham. You won't be sorry. Their service department is also top shelf. Carmine is always at your service and makes the process painless! I am a customer for life, and my family and friends are as well. Stop by and say hi, and drive out with the car of your dreams. They make fantasies reality. Tell them Pete sent you!

antonio777

Sep 10, 2013

1. Very impatient in answering questions2. Very impatient in going through contract details3. Couldn't keep promises4. Made arbitrary decision without informing the customer in advance5. No intention of providing accommodating sale experience6. No post-sale follow up

Liyakob

Sep 7, 2013

Maurice was a excellent salesperson, very friendly, and willing to work with us and explain all the different features and packages available to purchase. He got us a great deal on a beautiful car, and we are more than ecstatic about the purchase! Thank you very much!

xbenz

Sep 7, 2013

my visit to the helms bro show room was very pleasant. greeted by Mr. Walter Blum, who is very knowledgeable on the car and deals. he lays out option to me and advised the difference. within a few days I got my car.

KIRK SL 55 FAN!!

Sep 3, 2013

THE BEST DEALERSHIP I HAVE WORKED WITH IN PRODUCT AND CUSTOMER SATISFACTION!!

nanojacket

Aug 25, 2013

The sales staff at Helms Bros were pleasant to deal with in general. We recently purchased our C300 through Marlon Matamoros, who not only was very patient throughout the whole process, but paid meticulous attention to details to the last minute. This dealership, including Marlon, definitely has earned a new set of repeat customers!

nicole18

Aug 22, 2013

They were patient with me, found the car I wanted, was able to get a price I was satisfied with. The dealer and finance guy worked together to make all this happen. The salesperson made us feel he was trustworthy, and worked hard to make the sake happen, as it did.

Review4u

Aug 16, 2013

Our visit to this particular Mercedes-Benz dealership was an experience we were not expecting; the staff was very welcoming, the environment was clean and the sales representative, Mike Altamura, was highly personable and professional. Michael Altamura offered information we had not requested, which was very helpful in our decision to lease a vehicle opposed to financing. My boyfriend and I had been to several other dealerships before we came to Helms Bros. Immediately, we felt an energy very different from any other dealership we had visit, and with Mike by our side we felt extremely secure in purchasing the newest ML 350 model. We left there feeling like we made a wonderful deal, and most importantly, we didn't feel cheated in any which way. Michael is a very unique salesman because he takes extra care and recognition in the lifestyle of the client he is assisting. I highly recommend going to Michael Altamura if you are interested in purchasing a Mercedes-Benz. His knowledge reaches far beyond that of just being a salesman for Mercedes-Benz.

evelync89

Aug 8, 2013

I was interested in either leasing a new C300 Sport 4Matic or purchasing a 2011 or newer Pre-owned. I made an inquiry and thankfully, was helped by Mike Altamura. Mike is very easy to talk to, knows his product, and was able to help me make a decision.I ended up leasing a 2013 C300 Sport 4Matic that came with a few extra bonuses.I also dealt with Adam Arwas, the business manager and he worked quickly and efficiently.It was also refreshing to see a female general manager, Jennifer Lang, who came over to say hello and thank me. The dealership is beautiful, the staff is professional (with the exception of their internet advisor Ricardo Faria).When I initially made an inquiry through the website, Ricardo contacted me via email. I asked him several questions and asked them multiple times---he didn't answer a single question and kept pushing to set up an appointment. At first, I felt like this was just a way to get me to the store and give me the run around.I guess he gave up and that's when Mike contacted me. After my purchase, I received an email from Ricardo apologizing for his unprofessional behavior and he congratulated me on my sale.It seemed nice and I was actually feeling forgiving, until he explained that the reason he didn't help me was because he thought I was "a bad lead". I couldn't believe what I was reading!!!There is NEVER such a thing as a bad lead!!! Anyone who walks into your store or contacts you for information is an opportunity to earn more business.Maybe it was my age, race, sex, etc that made him think I wasn't a serious buyer, but SURPRISE! I'm driving my new, sexy c class and it's only because of the other dealer personnel that I dealt with.Thank you Helms Bros!!!

yuki0214benz

Aug 8, 2013

This is my first time to leasing a BMW. For what I have experienced, I think Jason Chen provide me a fast great service with awesome deal. I would strongly recommend my friends and family to him.

MehdiMahmud

Aug 6, 2013

We've worked with Mike Altamura for a few years now. He's proactive, knows exactly what we'd be interested in, thorough, diligent, and gave us terrific service in leasing our new car. He gave us a fair price each time we dealt with him. He made the process of returning the prior vehicle and obtaining the new one absolutely seamless. We were able to take care of everything by email. Given our hectic schedules, that is a life-saver, and there's no reason to go anywhere else when working with Mike. We highly, highly recommend Mike Altamura and Helms Bros. given our excellent buying experiences here.

Dennis FL

Aug 1, 2013

I purchased a used E350. I spoke with John over the phone who had sent me as much information and photos about the vehicle that I was interested in. After we agreed on a price I flew into JFK airport. Helm Bros had me picked up at the airport and upon arriving at the dealership both John and Mark made my experience one to remember. This was the best experience I have ever had buying a car and will for sure be buying another vehicle in the future from this dealership. I have had great follow up from the dealership to make sure that I am satisfied and to make sure I am enjoying the car.

bi1688

Jul 31, 2013

I am pleased to have the opportunity to express my personal satisfaction and appreciation for the service from Jason Chen. In all these years, I have had the opportunity to encounter with many car salesperson, Jason stands out as one of the most outstanding quality. He is courteous, sensitive and professional. Lastly and most importantly, he respects the customer.

pedro77

Jul 30, 2013

I Love Mercedes Benz! The first Car i drive and would be the last one. I highly recommend Michael! it was an amazing experience and will be back for my 2nd lease after my other lease expires. Maybe this time I get the E class! Mr Michael was nice to show us every possible way to get the car we want. Even Mr Adam helped us and both knew what they were doing. What i like about Helms bros is people who work there actually take their time to help and find the right car you need. I will be back once my lease is done and ill buy it off , with another addition lease (E class) =]]

drockfl

Jul 28, 2013

I had a gret experience with this dealership. First the price was excellent and the customer service was far more than I expected. I live in Florida purchased the in NY. The dealership had me picked up from the airport. I will be sure to tell my friends about the great experience. Thank you!

Edwin2013

Jul 21, 2013

For me it was customer service and how Michael paid attention to detail and worked with me. He was always available and eager to answer all my questions as best he could.Also everyone else who helped in the sale was very professional. This is how people should treat each other. I was very happy with all the services I received at Helms Bros.Thank you. Edwin Ruiz satisfied customer.

paulcat13

Jul 21, 2013

Our experience dealing with Maurice, John and Matt was pleasurable. They were friendly, accommodating and gave speedy service. We didn't feel pressured into anything. I appreciated the follow up call that I received the next day thanking us for our purchase and seeing that everything was ok. I would definitely recommend this dealership to others.

tonytong1963

Jul 14, 2013

Great service and highly recommend. The service desk and cashier are very manner and professional.I have purchased two Mercedes Benz from other dealership but Helm Bros make you feel at home.

valecia1

Jul 6, 2013

Marlon was very friendly courteous, and most of all patience, I love his demeanor this is what helps me to choose between the two places that i have looked. I will not hesitate to recommend him to any friends or family member.

ydelgado30

Jun 19, 2013

This is my first Mercedes and my shopping experience was great. Maurice, the salesperson, gave me a good deal and excellent customer service. After all the paperwork was done he came to my new car and show me all the details and explain to me how to use the whole system. These people know what they are doing. The manager and the crew were very friendly. Everything was set up in a couple of hours. Thanks to all of you.

Rahman1019

Jun 17, 2013

Jason worked with me very well to get the loan completed. He explained everything to me in detail and had alot of patience. I felt very comfortable.

Rebcol1

Jun 10, 2013

We were very pleased with the up front pricing. Frank knew exactly how much the car would be and was able to tell us our monthly payment in a matter of seconds. He was very professional and never pushy. The whole process could not have been easier or smoother. We got a great deal on a great car! We will definitely return to this dealership when it's time to change our other car.

mvalen2013

May 27, 2013

I was very happy I went to Helms Bros to purchase my first Benz. Larry Kim was very nice and very knowledgable. John Kunz and Matthew Lunetta were also truly a pleasure to work with as I went thru the selection process. We intend to purchase our 2nd family Benz real soon and wouldn't go anywhere but to Helms Bros. I highly recommend HB to anyone interested in a Mercedes.

edward62754

May 14, 2013

Walter was honest,and put together my deal witin 3hrs.This included my trade in and new car with insurance and finance on a Saturday afternoon.

Calest66

May 8, 2013

The salesman found me the car that I have always wanted for a great price. The whole experience at Helms Bros was excellent I will never go any where else

PattyJHH

Apr 29, 2013

Frank Marinaro at Helms Bros. was incredibly accommodating and willing to do whatever was necessary to make me happy and get me a great deal. I contacted several other dealerships as my old lease was coming due, and none of them were as friendly and obliging. It was a pleasure doing business with him and I will look for him again when this new lease is up.

ggb3890

Apr 13, 2013

The salesman, Jason Chen, who helped us with our purchase, was very professional. He made great suggestions and answered all of our questions knowledgeably to make sure we make the best decision for a great car.

mb2624

Apr 6, 2013

Jason Chen was our salesman and he was both friendly and knowledgeable. He walked us through the process and took care of issues as they came up. He was very responsive before, during and after the sale. There were a few things we wanted to be addressed, and Jason got on it promptly and in a professional manner. He made us comfortable with the transaction and I would recommend him highly to anyone. As for the purchase, I feel we got a great deal at a fair price. As noted, there were a few things we wanted addressed on the car, and Helms did so. We are very happy with the purchase and with the experience thus far.

rmrr01

Mar 30, 2013

just picked up my pre owned e350 from helm bros they have a very freindly staff from the recepionst {donna} to the sale staff the saleman frank maranio slaesman peter farnio and the sales manager john kunz made me feel comfortable with the whole deal from start to finnish i whould highly recomend that anyone looking for a new or pre owned mercedes go to helms bros.thank you guys for makeing my purchess very painless.rodney morris

chiminglam1

Mar 29, 2013

This is the second time I get the car from Jason, he is very professional and knowledgeable. Jason is honest and straight forward, no trick or pressure from him. I'll go back to him for my next car again.

eblpartner

Mar 28, 2013

This is my 2nd MB that I have leased through Jason. He is very professional and honest. I recommended him to my friends and family.

Elastoy

Mar 24, 2013

I came to the dealership interested in the GLK 2013 however after testing the car I was ambivalent. Larry helped me find a pre owned ML 350 that fit all of my needs. He also enlisted John in helping us reach an agreement on a price that was within my range. They really do care about customer service.

tonytong1963

Mar 23, 2013

Maurice Martin is a pleasure to deal with. He is very knowledge and professional. I will recommended him to my family and friends. John Kunz was also great with price negotiation. This is my 3rd ML350. I will come back in the near future.

harveyyuan

Mar 22, 2013

The service was great and there's a nice price for us. The employee who had served us was very friendly and they had very good customer service. Anyway, they did a great job.

comfire7

Mar 20, 2013

I walked into Helms Bros the day after New Years to purchase my first Mercedes and was greeted by Maurice. Maurice is by far the most friendly and knowledgeable sales consultant I've ever had the pleasure to work with. He answered all of my questions thoroughly and did a fine job of getting me great pricing on a brand new car. I'm very happy with the delivery! Maurice made sure I knew what was going on every step of the way. Excellent communication! From start to finish, my experience at Helms Bros was a pleasurable one. I would recommend this dealership, and especially Maurice, to all of my friends and family. You've certainly earned a customer for life.

rwanglam

Mar 18, 2013

This is the third time I get the car from Jason. He is keeping all the time nice and professional. very good confortable sales..i will be back when my car lease ending

ymooney

Mar 11, 2013

I went in response to a call from Herman that my warranty was expiring and would I be interested in getting into a newer Certified PreOwned. I said I would listen, told him how much I wanted to pay, he found me several vehicles but always listened to what would make me happy. He found me a perfect car for me, I did nothing but decide which one, he did everything for me. I returned the next day, as the first visit was on a sunday and I picked up the car on time as scheduled. Herman then spent 1 hour explaining the new car's operation to me and my friend. It just could not have been any easier or more pleasant an experience. this is the second time I've bought a car from Herman at this dealership, and god willing, the next one will be from him too. thank you all, Yvette Mooney

j134

Mar 9, 2013

My friend told me this dealer has the worst service, I don't believe so, I went there. There is no sales person welcome us. I have you ask for help.Finally a sales person shows up, their knowledge of the car is minimal. I ask for a new GLK350, they brough us to the used car section. I ask for a test drive, they said they have to schedule for us. I waited for 2 weeks, there is no answer or e-mail. If they dont want to serve us just say no. no need to make customer wait for 2 weeks. I went to other dealer; they gave us a test drive in the same day and with a nice welcome. Therefore I know my friend was right about this dealership.

gghall328

Mar 4, 2013

My experience at Helms Bros. was excellent. Jason was nice and patient. He answered all of my questions thoroughly and took the time to explain things if we got confused. I drove out with the car that I wanted and I have no regrets because of Jason. I would definitely recommend Helms Bros and Jason to any friend or family looking for their dream car.

dafizzlemonkey

Mar 3, 2013

He was a extremely nice guy, and his answers were thorough. He helped us pick the mercedes we wanted and have no regret that decision.

anitb

Feb 19, 2013

Jason Chen, a sales consultant at Helms Bros was extremely pleasant and helpful when we first met him regardless if we had planned to purchase or was just inquiring. He showed us as many different options around the showroom as we wanted to see. He was extremely patient and not pushy like most sales reps. We came back the next day with so many questions and he sat us down to explain every minute details of the pricing scheme. We asked to have a test run and he willingly obliged and had the car ready the next morning desite that we could just be wasting his time. He did his very best to fulfill our every request to the the very end. It was our first experience and it was a very pleasant experience with a very knowledgeable, polite and friendly salesman, Jason. I would greatly recommend Jason Chen to friends and family in the future.

michaeldonna

Feb 18, 2013

Great dealership,great customer service,great price...I will recommend them.. My salesperson Maurice Martin was excellent and very informative of all the equipment in my new vehicle....

Marnold312

Feb 17, 2013

I purchased my 1st Mercedes at Helms. Bro the experience was definetly one to remember, world class at its best. Maurice Martin was amazing. He listened to what I wanted and helped me choose a car that was suitable for me. I highly recommend this dealership. Every single employee was responsive to my needs and very polite. You will not be disappointed check them out.

juancho667

Jan 29, 2013

Herman Ospina really made the leasing process so easy!The leasing process was conducted in a very professional mannerSuzanne Cochrane and Daniel Rosa were professional and very helpful Explaining the process and handling paper work.We would highly recommend Herman Ospina to future propsective buyers seeking a pleasurable experience.Thanks

Ben08

Jan 18, 2013

I went to Helms Bros expecting a new car, and that's exactly what I left with. The customer service were top notch, best I had seen from any other dealership. The experience i had with Helms Bros will bring me back again in the future if I were to ever buy a car again.

tunerdayz

Jan 15, 2013

jason chen always provided excellent and informative services when i visit to get my new lease! His expertise with mercedes cars is unbeatable and with his friendlyness everytime i was there, i think everyone should visit him and try to get some great deals!

lilyboop

Jan 10, 2013

I went to this dealer as I was in the market looking for a glk-350. My husband called dealer and scheduled appointment. I had done my homework on this car and had "build" it up with options that were allowable and possible to do. On first day all went pretty smooth with Mr. Chen. Helms checked their inventory and said that based on the options I wanted, I would need to wait one month as they were locating one.So based on this information I went ahead began paperwork and met with Mr. Rosa to discuss all necessary financials. I left from dealership excited and happy that I would get my new car by or before Christmas. In the meantime, myself and my husband would call Mr. Chen to follow up with progress of car. I was told that it was coming along and was assured I would get it by the agreed upon date( I then responded good since it was going to be my birthday/Christmas gift from my husband). Time quickly approached then on one of the calls place to follow up on status was told that there was gonna be a delay as car and not been located from another dealer, instead from Germany. On December 28, 2012, my husband was called and informed that car was in and ready for pick up. However, within few hours was called back and informed that it had been a mistake the car that had arrived in was for another buyer. They made all kinds of apologies, but I felt that they had misled me and it appeared trouble was brewing. Long story short, I did get my car 12/31/12 with lot's of issues.All I can say is in life we have "one chance to make a good impressions". Hope all deals for perspective/future buyers will go great!

Negro0714

Jan 9, 2013

I think it was a great deal that Maurice Martin gave us and he worked very hard to get our dream come true. Overall he was very respectful and helpful in trying to work with the price. I will recommend this dealership and sales representative to all my friends. Thank you so much.

mmuratore516

Jan 5, 2013

michael is an expert in mercedes vehicles and was very helpful in finding the right fit for us. We are very happy with our purchase and will be back for our next car =)

Silkey79

Jan 2, 2013

It was a real pleasure working with Michael Altamura. He made the experience of finding new vehicle as easy as it could have been. I basically met with Mike and Daniel Rosa to decided what I wanted, put it on hold and then came back and the car and everything was ready for me to sign and drive!!! Mike was great at following up with me and was extremely helpful with his opinions, guidance and assistance: and Daniel answered any follow up questions that I had. I definately would recommend him for anyone who is looking for a new vehicle.

Charles Boulware

Dec 31, 2012

Hello, I'm writing to let everyone know about the wonderful buyers experience I had at Helms Bros. Mercedes Benz located in Bayside,Queens NY 11361. I have purchased many cars over the years. I have never had such a pleasent time from the moment I was greeted on the showroom floor, to the time it came to signing on the dotted line. Even then it didn't stop there. Peter Fearon was my Sales Consultant and not one time was there any pressure placed on me at anytime. Peter was very knowledgable of the vehicle I purchased. Black Mercedes Benz E350 4 Matic Beautiful Car. He took the time to go over all the extra options installed in the car and this all before I even went on a test drive. Peter answered every queistion I had and beleive me I had quit a few. Now we all have been to car dealers where Salesmen do and say whatever they need to do and say to make a sale not at Helms Bros. Peter was never pushy allowing me to have as much time as I needed. I live in Washington, D.C. Peter held the vehicle for me a few days without requiring me to make a deposit. Something that almost nevers happens. All he wanted to know was what day was I driving up to see the car and he would take care of the rest. After the test drive I was sold then came the time for financing. Three weeks after I purchased the car I received a phone call from Peter live and in person (Not a Automated System) I thought he was calling me to let me know my tags had come in he told me he was just calling to see if everything was OK with the car. I just received a hand written holiday card in the mail from Peter wishing me a Happy Holiday Season and still thanking me for me bissness some three four months ago. John Kunz was the finance Manager I had the pleasure of working with, and I'll be honest with you John is truely cut from a different cloth. John was totally up front with me from the start he told me what he could and couldn't do. He didn't try to forced a whole lot of unwanted extras on me he did his job, when I declined he left it alone. I told him what I was able to pay he told me "I'm not going to promise you I can do that but I will do everything in my power to make it work". To my surprise he was able to get me just a little over the numbers we talked about. Couldn't belive it! I could not believe it, I was amaze truely amazed, I had already had my mind set to leave the dealership as soon as he came back to tell me he could not do what I was asking. He even told me before he left he didn't think the figures I was asking for would work. But John made it happen. He even allowed me to keep the car I drove to Helms Bros. from Washington, D.C. at the dealership free of charge until I was able to make it back up to the dealership. I came to pick up the car I left behind I was sitting in the waiting area waiting for someone in the restroom John walked past and remembered me by name without me or anyone else reminding him of it. He asked me if was I looking for Peter and if everything was going well with the car. He told me they were still waiting for the new plates from the DMV in Washington, D.C. and that I would get a phone call from them as soon as they were in and If I needed anything before then to give him a call. All of the Helms Bros. Employees I came in contact with just had a pleasing ora about them. Customer Service is something Helms Bros. prides themselves on and you can really tell it's genuine. Helms Bros. Mercedes Benz Upper Management must send all there employees to a course that teaches them that every person that walks through that front door is wearing an invisible shirt that reads I'M IMPORTANT NOTICE ME! A course that John Kunz and Peter Fearon obvious pass with flying colors. Keep up the great work Helm Bros. Thanks again Peter and John!

samglk350

Dec 25, 2012

Richard was very professional, friendly and proficient. He made purchasing a Mercedes-Benz far easier than i imagined it would be. I would love to deal with Richard again for my next purchase.

aschuss

Dec 15, 2012

Excellent sales consultant. No pressure and down to earth. Extremely knowledgeable and accommodating. A pleasure to work with. Everyone at the dealership was friendly and helpful.

B Otch

Dec 13, 2012

Maurice Martin was the best sales person I've ever delt with. :) when leasing a car. I gotta say Maurice is on point when leasing, selling he knows his stuff.. :) Thanks Maurice, Happy Holidays to you!

Pmuniz

Dec 9, 2012

Just took home my new Mercedes today. I had the pleasure of dealing with Michael Nekava, an outstanding sales consultant. The whole process was very easy. I told Mike what i was looking for and an hour later i had my car at a great price. He's a true professional and took care of everything. I plan on recommending Mike and Helms Bros. to all my family and friends. -Paul Muniz

shahara.ballee

Dec 8, 2012

Good dealer great sales rep great sales manager Jen. 2 leases so far looking forward to a 3rd and so on. Would recommend to anyone. Great kindness also.

bukky

Dec 6, 2012

I received excellent customer service from Richard Cioffi. He was very caring and well organised.I recommend Helms Bros at Bayside to anyone who wants to buy Mercedes Benz.

vanessad817

Dec 2, 2012

It was a pleasure working with Mike Altamura. He made the experience of purchasing my new vehicle as easy as it could have been. He took care of everything I needed and was extremely helpful with his opinions and assistance. I would recommend him to anyone in the market for a new car, even if its not a Mercedes Benz, visiting Mike at this dealership may change your mind.

topowise

Dec 1, 2012

The Best service provided by Maurice Martin. I am completely satisfied with the service. I am very pleased with my new car and the lease terms. I have been a satisfied client for HelmsBros for the past 10 years.

LINDAMALKIN

Nov 30, 2012

JASON WAS VERY NICE AND GAVE AS MUCH ATTENTION AND KINDESS TO US AS NESSARY I WOULD RECOMEND ANY ONE WHO IS LOOKING FOR A MERCEDES TO WORK WITH HIM.

QuennsNative

Nov 30, 2012

Got me exactly what I wanted and was a pleasure working with. Very excited about my new c300. Plan on using them again in the future.

irene.hartofilis

Nov 29, 2012

Yes I would because they are extremely accommodating and very friendly. They try their very best to help you in any way. They are great.

baldnbrolic

Nov 24, 2012

It was a tuff October 2012 for me because I lost My Truck during Hurricane Sandy.. Little did I know that I was gonna get a blessing behind this.. I Met Maurice Martin and spoke to him about my situation and he was very understanding... He helped me pick out a great Mercedes Benz to my liking.. This is My DREAM car and He was patient and The whole Staff made me feel very welcome.. I feel like Im part of the Mercedes Helms Bros. Family.. Thanks to Maurice Martin and Daniel T Rosa.. Im In my Beautiful Benz.. ..Looking forward to doing Business with You in the Future.. Thanks.. from Mr Thomas Payne proud owner of a 2010 Mercedes ML350

J Alfredo Aviles

Nov 24, 2012

To sum it all up in one word, my experience with Helms Bros and specifically Richard Cioffi, was Amazing. I was given a great knowledge about the car i was looking for and quick price quote when I went into the dealership. The price beat any other competitor when I shopped around. The service was extremely friendly and helpful and I was able to lease the car I really wanted. I would not go to any other Mercedes dealer, Richard made it so much easier and gave me everything he promised. No doubt I will use them again.

mariedim3

Nov 23, 2012

I have been looking for a new car for over a year both in New York and in Florida. I have checked out all makes and models. Peter Fearon was the best sales person I have ever met in a car dealership. He let me look and he was laid back and sweet the whole time. He answered all my question each time I showed up to look. I would recommend him and this dealership to everyone. He called and followed up with me to see if I was enjoying the car and if I had any question. He didn't mind spending time explaining all the things in the car that confused me when I just showed up with a lot of questions. I love my car, and Peter made that possible!

jackjenny

Nov 19, 2012

My husband and I walked into Helms Bros thinking about leasing a GL550. We met Larry when he just started to work at Helms Brothers. He told us that he had been a sales with another dealer for many years and he just switched his job recently. For the first encounter, Larry presented himself as a very honest and professional sales person. He told us that he doesn't have much knowledge about the car yet, but he tried his best to answer a lot of questions for us, even if he doesn't know the answer, he would go out of his way to get the answer and follow up with us. He helped us special order the car and follow up with us of what's going on all the time. Larry at Helms Bro was a breath of fresh air and helped us every step of the way. He held our hand throughout the entire process and made it a wonderful experience. The date when we picked up the car which is almost 3 months after, Larry already turned into a very knowledgable sales and taught us so much about the car and was a live instruction manual for us - sitting in the car with us and showing us how everything worked in great detail. We look forward to working with him again and again in the future! Professional, trustworthy and super informative and helpful! Helms Bros is super lucky to have such a great salesman! Thank you very much Larry amd Good Luck to your new job.

AllanS

Nov 18, 2012

My car was considered a total loss from SANDIE. I met with Walter Blum and within 2 days I was back on the road with my car of choice. This is my sixth car from Helms Bros and in every instance Walter has assisted my in a very competent manner. Nov.14,2012

NickSS

Nov 18, 2012

I needed to replace a car lost in Hurricane Sandy and with so many people needing to replace a vehicle I was expecting to pay more than what I normally would. My sales consultant, Richard Cioffi delivered the car on time and for the agrred upon price. I am happy to say I was treated more than fairly and the price was more than reasonable. I would recommend this dealership.

aristos06

Nov 14, 2012

In one word, my experience with Helms and specifically Andrea, was perfect. I got the quick price quote when I went into the dealership and was in a rush. The price matched or beat any other competitor when I shopped around. The service was friendly as always and I was in and out with my new car in less than 30 minutes. I could have went with another dealer with the same price but Andrea made it so much easier and gave me everything she promised. No doubt I will use them again.

jacqui01

Nov 12, 2012

My salesperson Maurice Martin handled my lease transaction. He was friendly, professional, helpful and overall a pleasure to work with. I highly recommend him as a salesperson. Helms Brothers really goes out of their way to insure the process of purchasing a vehicle is an easy and positive experience. thanks again Maurice!

JINSHUI GUO

Nov 11, 2012

Jason Chen who I worked with is a very friendly, responsible, experienced and helpful sales consultant. He certainly provides efficiency for me in making this decision.

Ladyward

Nov 10, 2012

Oh my ever want to be treated no different than the millionaire? Then go see Mike this man made my husband and kids feel as if we family members living right next door. I am thee most difficult person to deal with but Mike took down all my walls. This was a referral and I could not be happier absolutely perfect we could not think of a better salesman. Purchased a 300 will be returning for a GL simply because of Mike I Love this man. Please go see Mike you won't regret it at all just simply Amazing!!!!!

Jzbravos

Nov 4, 2012

Bought car after Hurricane Sandy. Walter was exceptional in ensuring the vehicle was to my satisfaction and answered all my questions on the devices in the vehicle. The only thing that could have been done better was that the dealer only provided me with a half a tank of gas when there was a gas shortage. Other than that the experiece was great, thanks to Walter Blum for his assistance and professionalism.

rajibhasan

Nov 4, 2012

It was very pleasurable experience from the start. I did not feel any sales pressure and Richard was very helpful to walk me through the entire process. And Adam went out of his way to make sure I received the best financing deal possible. The car was delivered to me on time and in perfect condition.

Bobby Chatterjee

Nov 1, 2012

The best car buying experience ever. Both Larry Kim and his manager Greg Cadwallader are an absolute pleasure to do business with. Will highly recommend this dealership.

Scarillo

Nov 1, 2012

Was a 5 star experience from start to finish. Price was very fair, too. AND despite the hurricane Larry managed to deliver my car to me as promised on Weds!

zm0305

Nov 1, 2012

Larry Kim is an awesome sales consultant in helms bros. I got a good deal from him, he is very knowledgeable and friendly. His extraordinary service is the most impressive experience that I ever had from an auto-dealership. There were 2 nights, he worked till 10pm to get the paper work done in the dealership because of my late visit. I would highly recommend Larry Kim to anyone who is also interested in getting a good deal from helms bros.

Fragias

Oct 28, 2012

Mike Altamura made the experience great! He listened to all my concerns and answered all my questions no matter how silly i thought they would be. He gave me a variety of choices meeting my needs and budget. Then, he worked efficiently and diligently to get me into the car i decided on as quickly as possible. Above all, he was open and friendly with a wonderful sense of humor. What a personable and sincere sales guy! i look forward to seeing him again with my next deal.

karlpierre

Oct 26, 2012

Why i have giving the rating is because Mr. Maurice Martin was very knowledgeable and extremely professional in giving the best possible deal to me. everything was very well balanced and i am very happy and pleased with his services.

Steven A. C

Oct 17, 2012

Let me start by saying I am one of those people who HATE going into a showroom and dealing with the entire experience. I usually feel as though I am entering a ring and preparing for battle! That is until I came to Helms Bros. From the moment you arrive you're greeted with a smile from the receptionist who is ready to put you in touch with a sales representative that can meet your needs. In my case, that was Kathleen Baade and John Kunz. Kathleen handled the sale and John made the numbers work. Both were extremely pleasant, understood my price range and never tried to exceed it. This is the first Mercedes I have purchased from them, however my mother-inlaw is a repeat client. That helped my decision to visit the showroom, but the only reason I gave them my business is because they earned/deserved it. This isn't the only Mercedes showroom I had visited. My purchasing from them speaks volumes! I highly recommend Helm Bros. I will add to this after I experience the service dept, which I hope won't be for a sometime.

eflok

Oct 16, 2012

From the start Mike had been very curteous and helpful. He was knowledgable and honest. He guided us in making the right decision and would recommend him to our friends and family.

jwang88

Oct 15, 2012

Jason is very friendly and knowledgeable. The overall experience is great. I highly recommend Jason Chen & Helms Bros for anyone interested in Mercedes-Benz vehicles.

R. Zuchelli

Oct 8, 2012

This was, without a doubt, the most amazing dealer experience I have ever had or could've expected. My son who has owned a Mercedes for a few years, insisted that I consider the vehicle for myself to see first hand how safe and pleasureable driving really can be. He steered me into Helms Bros and from the minute we entered their beautiful showroom, we were met with a warm, sincere and accommodating welcome. My sales consultant, Peter Fearon, with his sophisticated yet down to earth demeana immediately won our trust. He was extremely knowledgeable and his confidence in the engineering perfection and performance of Mercedes vehicles was contagious. After test driving the C-300, the search for a new car was definitely over. It is a dream vehicle, and Peter worked with me to be sure that the car had exactly what I wanted in it, and that the deal was one I could live with financially. I never felt pushed, pressured or harassed at this dealership (and I know what that can be like since I've been shopping for a new car for several months. Before going to Helms, I likened car shopping to root canal). Once the deal was finalized, I met with Daniel Rosa who helped me complete the paperwork. He continued to make this a very pleasant and anxiety-free experience.I love my 2013 C-300. It is an amazing vehicle and makes driving seem effortless. Peter Fearon and Helms Bros has won my business and my recommendation to others hands down! R. Zuchelli

josh32174

Oct 4, 2012

I recently leased a C300 from Peter Fearon. Peter did a great job to get me a deal to fit my budget and he also made the process very easy from start to finish. I would recommend Peter and Helms Bros to anyone in the market for a new car.

maryann.montanadurse

Oct 2, 2012

The people are so friendly from the minute you walk in. They all made you feel very welcome and conforatble. I purchased a used car 4 months ago and decided to trade it in for newer and different car they were so nice about the whole deal Frank Marinaro was my first salesman I wanted to do business with him again he is a great salesman and very personal I enjoyed doing business at Helms Bro because of the service.

mbnurse54

Sep 29, 2012

I have been a Helm's Bros. customer for 17 years. They don't just want to sell you a car. They want to sell you the car that's best suited for you and they want you to walk away happy. That was exactly my experience in buying a CPO car this week. In the past, when I went to a showroom, I always felt harassed and hounded with follow-up phone calls from their salespeople. This was not the case with sales consultant Maurice Martin. He was not pushy. He was knowldgeable and helpful. He took his time explaining everything and made the whole process very easy. Pre-owned manager John Kunz was also very involved and both men were a pleasure to do business with. Their financial manager, Daniel Rosa, made good suggestions and was also great to deal with. I am very happy with my purchase and plan to be a Helm's customer for many years to come. I can definiely recommend Helm's Bros. without any reservation.

JosephTabone

Sep 27, 2012

I've been leasing Mercedes for 20 years and Walter Blum is the reason I keep going back to Helms Bros. He's professional yet so friendly. I know when I deal with Walter I get the possible deal, and never need to look further. It's always a pleasure to deal with him.. thank you Walter for my new Sl550.

emontepeluso

Sep 26, 2012

I just bought a new 2013 Mercedes E350 4W from Helms Bros. in Bayside. The experience was wonderful. My Salesman Larry Kim was extremely professional, friendly, attentive, and customer service oriented. I had the pleasure of meeting the sales manager as well on my first visit, and she too was wonderful. I also shopped the car at the Dealer in NJ where I purchased my last 3, and have established a 12 year relationship. Helms Bros, Larry Kim, by far provided an overwhelmingly better experience and therefore won my business without a second thought. I would HIGHLY recommend you visit Larry Kim at Helms Bros. if you want to purchase a Mercedes.

Eun Kim

Sep 25, 2012

She is a Great dealer. She helped me with everything. She is very friendly. She always speaks kindly and offers many great deals. For the price, she offers good prices and she says that she will try her best to help me. I think she is experienced and did her job for a long time. I wish all my dealers are like her. I guess everything with her job is good about her and she is awesome. She is helpful and I will try to be with her everytime I need to buy a car or anything I need. She is the best dealer.

Bigmazyg

Sep 22, 2012

Frank was very helpful and supportive. I felt comfortable dealing with him. He was honest and respectful. The rest of the staff at the dealership were also very friendly and supportive.

mbc join us 1

Sep 19, 2012

Michael is very nice and try hard to contact potential buyer, he makes me to see him and eventually I got one. I am happy and everything what he did for me are so wonderful.

patrick fitzgibbon

Sep 18, 2012

My sales guy walter knew what he was talking about and was very friendly and very helpful,the manager john was also very helpful and friendly.I would recommend this dealership to anyone thats interested in buying a mercedes.

kjwesq1

Sep 13, 2012

Andrea Kass did an outstanding job in leasing my new vehicle. She was extremely knowledgeable, professional, courteous and spared me the usual hassle of attempting to negotiate the best deal. She was thoroughly familiar with all incentives I was entitled to and diligently worked to insure I received them. I previously dealt with other Mercedes dealers and found this experience to be the most productive.

bill.brayer

Sep 8, 2012

I had been shopping slightly used SL 63 AMGs for a few weeks and new I wanted the car. There were several options in the market from leftover 2011's to low mileage 2012's. I was actively visiting local dealers to look at what they had and Helm's was on my list.I had seen a 2012 on their website with a few executive miles and decided to check it out even though I felt it would be out of my range.My treatment was spectacular from the moment I walked in. I asked for Frank because I had called him to ask about the car. He was busy with another customer but showed me the car and told me he'd be with me shortly. NO LESS THAN ^ people asked me if I needed help or would I like some water or coffee while I waited. John Kunz - The Used car sales Manager came over and we talked. He put no pressure on me whatsoever but asked to appraise my trade while I waited for Frank.John clearly understood my position on the value of the cars and went out of his way to make the deal work. I have bought many cars for myself and friends and I was genuinely surprised he was able to get to where I wanted but he went out of his way to put the entire deal together - Including the financing - Which was a match to my credit union. From start to finish this is a first class dealership. No arrogance, just great customer service, a friendly attitude and a commitment to get you in the car you want in a way that will make you feel comfortable. EVERY employee there congratulated me while we were waiting for the paperwork (Which didn't take long) - I drove in at 11:30 and drove the car home at 3:00 and that included about 1/2 hour of me deciding on the deal. If you are looking for a Mercedes these are the guys to see!!

JGuerriero

Sep 1, 2012

My experience at Helmes Bros was wonderful. I will definitely recommend this dearlership to everyone I know. I felt very special. Maurice was helpful and anything that I needed he provided for me. He worked with me so that I could own a Mercedes Benz. He was friendly and kind. He also checked on me the day after I picked up my car and the following day as well. He wanted to make sure that I was completely satisfied.

LOWrpm

Sep 1, 2012

I rolled into the Helms Bros dealership without a scheduled appointment 30 min before closing time in my 2009 CLK350 I recently bought from a used car lot. The navigation and bluetooth wasn't working, my owners manual said i would need genuine Mercedes Benz pieces to get them to work. I was trying to express this to the receptionist but seemed to only confuse her, luckily for me John Kunz was near by her desk and asked to see my car. John is very familiar with what was required for my car and within 20 min he had my navigation and my bluetooth working but he didn't stop there. John scanned my vin no. and informed me that I still have 4 mo left on my factory warranty, gave me directions to the service dept facility and told me to schedule an appointment at my convenience. I made the appointment with service the next morning, dropped off my car that afternoon and spoke to my new personal service advisor about what will be done to my car. The next morning I was informed the front brakes had no pad material left and my rotors were chewed up, that must have been the grinding noise i heard when I would step on the brakes hard. That afternoon I picked up my car after work and the car was buttoned up and tidy, new rotors and pads a bunch of little problems were fixed my bluetooth and navigation worked.......I can't believe how straight forward this whole experience was. I bought a 2004 GTO brand new and the dealership gave me nothing but drama, attitude and excuses every time something came up,and the prices are identical but the quality of this CLK and the way I was made to feel welcome at this dealership, is way better. John Kunz is a super professional! I'm buying my cars from this dealership from now on. Super happy.

joegallegos

Aug 21, 2012

This is by far the best dealership I have ever been to. The level of professionalism is second to none. I had a great experience especially with Kathleen being my sales consultant. She is a wonderful person. If you ever want somebody to provide you with professional and excellent service while buying your Mercedes, she's the person to talk to. I will definitely come back there again. In fact I didn't even want to leave. That's how good they are except that my car was waiting for me outside. LOL

traceyfranklin726

Aug 9, 2012

I had a great experience at this dealership. From point of entry, we were treated with courtesy and respect. The dealer was very patient and knowlegeable in terms of going over all the models I was interested in. We in no way felt over pressured or obligated to purchase on the first day. I liked the fact that when we said we wanted to think about the purchase, that our wishes were respected without further sales pitches. For us that made a significant difference in feeling comfortable returning when we decided this was the vehicle for us. Overall, the experince at Helms was pleasant and stress free. The experince defintely surpassed other car dealers I visited in the past. Thank you to Mr. Martin for his exceptional service, and thank you to all.

dm5

Aug 8, 2012

I dealt almost entirely with Herman Ospina, who is in charge of Internet sales. Herman responded promptly with good terms and followed through in every respect. He was courteous, professional and likeable, and the final monthly lease payment for the car was exactly what we had negotiated - no tricks. The entire process was painless: we negotiated entirely over the phone, and Herman came to my home with the new car and paperwork and picked up my old car. All-in-all, so far I've had an excellent experience and would highly recommend Herman.

tiwang

Aug 6, 2012

I had agent name Maurice, and he was very professional and helpful. He explained everything very well and was willing to go above and beyond to help me with any concerns I had. He took initiative to work with me from the beginning to the end, made my life a lot easier. I'm satisfy with my purchase and appreciate their great service.

MAPMAP

Jul 12, 2012

I gave the dealership the highest rating because I am very pleased to have worked with Herman Ospina on the lease of my car. He is very professional. From my first email query to the pickup of my car he was responsive to all my needs. He answered every email in a timely fashion, came in to the office on his day off and patiently sat with me to explain and re-explain how to use the various gadgets in the car! I drove away from Helms in my new car feeling very happy and satisfied. I will recommend Herman to anyone in need of a car and certainly will return to Helms when this lease expires.

tmiraglia

Jul 12, 2012

from our first call to his follow-up call about how I like the vehicle was totally professional. Upon delivery he spend all the time I needed to get familiar with the features. I would highly recommend Neal to all of my friends who are interested in M-B

ronnahum

Jul 7, 2012

All was great and easy buying. From the moment I entered the dealership, I had all the attention I needed. I will buy another car there again.

Yvonne 59

Jul 5, 2012

I was treated very professional much better than I have been treated at any Mercedes dealershp. They extremely professional. I would go again and recommend everyone who has a mercedes to use them.

caljad2012

Jul 3, 2012

I recently leased a ML 350 from Helms Brothers Mercedes Benz and was very impressed with the manner in which I was treated through the entire process. The level of professionalism that I encountered through my dealings with each of the departments involved in the sale/lease of a new vehicle was exceptional. As I have purchased a good number of new vehicles in the past I can state with confidence that the conduct of this dealership is rare. I found the pricing to be very competitive and the model selection wide.The sales consultant, Frank Marinaro, was very knowledgeable and committed to making certain that I was satisfied. His level of follow through was certainly exceptional as he even drove a far distance from the dealership to my home for an additional signature that was required for my trade in vehicle. I do not know of any other sales person that would go to the extent that he did to make things easier for me!When the lease expires on the ML 350.I will certainly be returning to Helms Bothers for a new vehicle.

kevinchen3137

Jul 3, 2012

Friendly customer service. I bought CPO 2010 ML350 which is cleaned and detailed like a brand new. Excellent quality used car collections. One more happy customer.

Espinoj

Jun 18, 2012

Maurice Martin was great. He was able to provide us with all of the car information we needed to make a decision. And he was not pushy. Once we decided to order the new car he kept me informed, excellent customer service, always called me back timely. Maurice demonstrated genuine interest in our business. And he came in on his day off so that I could surprise my family with it. After I picked it up he called me that evening to ask if we had any questions. Thanks! We are really enjoying the car and Maurice has really helped guide us along the way.

dtc1688

Jun 11, 2012

This is my first purchase of a Mercedes Benz and I am very pleased with the service I received from Walter Blum at Helms Brothers. I started looking for a new car in January with several models in mind and finally narrowed it down to a Mercedes Benz in late April. During the interval, I was contacted periodically by the dealership regarding my status and if I had any questions. After visiting with several Mercedes Benz dealerships, it was Walter's demeanor that brought me back to Helms Brothers to finalize the purchase. Walter was patient with my questions and was extremely responsive to my needs! I felt as if I was dealing with a friend. I would not hesitate to recommend Helms Brothers to my friends. I also had the opportunity to visit their service center and was impressed with the first class operation.

Phyllyn

Jun 1, 2012

My husband and I were very pleased with our recent experience at Helms Bros. We found that our salesman, Michael Altamura, was very knowledgeable, professional, friendly and pleasant to work with. The rest of the staff was also courteous, helpful and friendly as well.

Vella1212

May 18, 2012

I have had excellent service from Mr. Chen. Mr. Chen's has been very responsive with all my questions and/or needs. I will keep coming back and I have been a loyal customer for 12 years

Chloe11415

May 3, 2012

I would recommend anyone looking to purchase or lease a Mercedes Benz to pay a visit to Helms Bros. From the moment I walked into the showroom to when I walked out the doors with the keys, I was amazed by the quality of customer service and dedication I received from Maurice, Jennifer and Adam. Maurice greeted me as soon as I entered the showroom and then spent a great deal of time learning about my needs and patiently working with me until I was comfortable with the price point we had reached. Adam took the time to go through the details of my transaction and answer any questions I had. Jennifer always took the time to say hello and check in to make sure everything was running smoothly and that I was comfortable. I cannot express how much I appreciate the hard work, dedication and enthusiasm from each of you all the way through to the close of the transaction. Thank you so much for the wonderful service, expertise and experience - it is clear that you value your customers. I look forward to working with all of you again in the future.

jplexington

May 2, 2012

Peter was very friendly and listened to our needs in providing with the best leasing program. He went above and beyond to make it work within our budget and he even came back with an offer we couldn't resist!!! We recommend Peter highly for your next Mercedes Benz purchase! We are very satisfied customers.

Gloria Alvir

Apr 29, 2012

Nine years ago I purchased a new car from Helms but very recently I had called Helms simply to ask a question about its policy on the use of a credit card as partial payment and I happened to speak to Mike Altamura. I was set on buying a pre-owned 2011 C-300 from another dealer, having decided never to deal with Helms again because I did not receive any followup calls after my initial contact with their Sales Dept. several weeks before). As it turned out, I ended up getiing a one-pay lease with option to buy a 2012 C-300, all because of Mike's friendliness, persistence and skills as a sales consultant. He is not just any sales consultant but one who I thought was honest and sincere, someone I could trust. He explained the pros and cons of getting a pre-owned vs a new car at this point in time and he tried his best to find me a really suitable deal. Mike made me realize that perhaps the previous not-so-good experience I had with Helms was just an isolated case.

richardf41

Apr 24, 2012

Dealing with Peter was smooth and friendly. He explained and demonstrated all the upgrades for 2012 compared to our old 2005 model. He was knowledgable and addressed our questions promptly. Overall this was a very pleasant sales experience.

thakkerharsh

Apr 23, 2012

My wife and I were visiting NY from North Carolina. We had been looking for a used car in NC for a while but didn't have any luck. My cousin suggested we visit Helm's Brothers and we were not disappointed! They had a great collection of certified pre-owned cars at unbelievable prices! Jeffrey is a great salesman. He answered all our questions and worked with us to get an in-transit plate so that we could drive our car to NC. The staff was very friendly and didn't mind working after hours just so that we could get the delivery of the car on the same day. We are very pleased with their customer service and would definitely recommend them to all our friends.

Det2972

Apr 18, 2012

Just got my second Mercedes Benz from Helms. My salesman was Jason. He helped me with my first car and I figured I go back to him to help me with the second. He takes his time and explains everything with no pressure. If you have a chance to go to Helms, do so. They are very friendly and will beat any deal you might get from someone else.

Packard1

Apr 13, 2012

The greatest comment I can make is that I just drove off in my eighth new car with Helms. This is my third new Mercedes with the wonderful Andrea Kass. I think of myself as a "car guy". Only the best for me. Andrea's upfront manner and her straight talk is all I could ask for. The service department is tops. Only one thing keeps bringing me back. I am a happy customer. Thank you Helms family for taking such good care of me and my cars.

Lippmann

Apr 8, 2012

From my first e-mail to Helms Brothers I felt comfortable with their friendly and helpful responses. I must admit that Helms Brothers were extremely patient with me, due to the fact that I was not looking for a car immediately. I was searching for a vehicle four months prior to purchasing and they were understanding. I had the pleasure of meeting my friends previous saleswoman, Kathleen Baade, who was compassionate throughout and made my experience a most friendly, smooth, pleasing, informative, courteous, and overall helpful. I purchased many cars before, but at no time did I feel as comfortable as I did with Kathleen Baade of Helms Brothers Mercedes.

benzdoll

Apr 7, 2012

I leased a car at Helms and Maurice Martin was my salesmen. He was very patient about finding me the best deal that I could be comfortable with. I admire his dedication. I would definitely recommend him.

cbrride

Apr 4, 2012

Mr. Martin was very professional and insightful while working with us. He was very helpful in letting us know our options. In addition, he maintained ongoing contact throughout the process.

Primo69ss

Apr 1, 2012

My salesman Jeffery was the best he filled everyone of my requests even after deal was closed, everyone in the dealership is so friendly and real from the sales manager Jennifer all the way to my finance guy Adam, I hate the car buying buying expirience, but these 3 people changed my outlook on dealers and the whole car buying expirience. I would highly recommend this dealership I have given up going to my regular Mercedes dealership for service, because of the professionalism at this place.

mani Jambukeswaran

Mar 29, 2012

Mike was very friendly and helpful . The information was very helpful. He took time to explain the various operations of the vehicle .he did return the calls did try to do his best.

Jenl

Mar 26, 2012

Frank was very friendly,courteous and respectful. He was patient anD answered all my questions. He was really terrific when i picked up the car as well. He is a valuable employee.

shalutz7

Mar 25, 2012

Walter and John were awesome. Should have never left to get a better deal. Would have saved me a lot of time. Helms had the best price by far and did it honestly without a lot of bargaining. A real no hassle experience.

esmarlyn

Mar 22, 2012

I would recommend Helms Bros. in Bayside because the staff is very nice and friendly. Also, they try to accomodate your needs as best as they can; they like their customers to leave satisfied and driving.

JGCahilly

Mar 21, 2012

Our sales representative MAURICE MARTIN did an all-around stellar job. He was informative, friendly and proactive, without coming across as pressuring us at all. He helped us very efficiently and painlessly find the vehicle that suited our family's needs / desires, and also to make a deal at a price we felt was transparent and fair to both sides. While we entered the showroom on a "just looking" basis, we ended up leaving as very satisfied buyers!

sukhikhakh

Mar 21, 2012

Just bought my c300 from this dealership yesterday and it was amazing!! Mike helped a lot and showed me all the cool features on the car and with was at a great price!!

wrzeins

Mar 20, 2012

I happened to pass Helms Bros. Mercedes on the way home from work and saw the car of my dreams for sale in their used car section. I figured it would be out of my price range but after talking with the used car sales manager it started to look like I could afford the car. The nice part about the sales manager was that there was no presure to buy the car right away and he suggested that I go home, think about all my pros and cons concerning the car and he would talk to me in the next couple of days. The car was beautiful it only had 2000 miles and it was a 2001 SLK 320. I was told that the car was owned by a excellent coustomer who rarely drove the car and just bought another mercedes from Helms. Being in the law enforcement line of work I was able to locate the previous owner and confirmed evything that was told to me by the sales manager to be honest and accurate. Wow that was a sock considering what you hear about used car salesmen. It gets better when I went back we meet and discussed price and we were able to agree and I also was able to get a bumper to bumper maintenence contract for the car for 4 years or 100,000 miles and the car only had 2000 miles. I have had the car for almost a year now and never had a problem with it. I took it back to Helms bros. Service Dept. for a service check and the found three check points that had to be taken care of and they were all covered by my service contact.Based on my experience with Helms Bros., sales and service departments, I will spread the word that they are Honest Trustworthy and professional in maintaining the Intergrity of Mercedes Benz and their Dealership.Wally Zeins

GLKBBenz

Mar 14, 2012

I David Ramos, purchased a vehicle from Frank Marinaro. I initially made an appointment to meet with Frank to take a look at a vehicle advertised by Helms Bros. I was unable to keep my appointment because I was tied up in the office. A few days later, I received a very courteous return call from Frank following up with me to see if I was still interested in the vehicle and that the vehicle was still available. I apologized for not being able to keep my appointment. I rescheduled. Upon arrival, I observed he was writing up a customer which gave me enough time to locate the vehicle I was interested in purchasing (GLK350 BLK) and look the car over. I patiently waited being he was as understanding with me when I was unable to keep my appointment.Frank showed me the vehicle and explained all the features and answered all my questions. I was impressed at how professional yet personable he was with me.When I told Frank that I might potentially have a trade in vehicle. I was introduced to John Kunz. We were able to amicably negotiate my trade to a satisfactory number,even though initially, I was low balled on my trade..:). I was relieved afterwards, John shook my hands and said, "Congratulations on your purchase", from that point forward, I felt as though I knew Frank and John for years. They were great, friendly, professional, curious and guess what...I even got a Helms Bros. mug, a Duncan Donuts gift card, 2 Key Chains and a gorgeous Black on Black GLK350 Mercedes Loaded! I then called Frank a few days later because one of my belts was making a squeaking noise. He immediately made an appointment for me and the belt was replaced and I was treated with the utmost respect in the Service Dept. My experience from beginning to end was extremely pleasant! I have owned many Mercedes Vehicles and will certainly be back to Helms Bros for my next purchaseThanks guys.....you are Awesome!

jselvaggio

Mar 14, 2012

The way Jeffrey handles his customers is beyond professional. He is very systematic, knowledgeable, and flexible. Also relentless but at the same time not pushy or overbearing what so ever. While explaining and showing the features of your new vehicle he's extremely detailed and makes sure he doesn't miss a thing. Throughout dealing with him, he's very calm and makes sure your comfortable especially offering beverages numerous times. When your in trouble with your vehicle, he is just a phone call away and willing to do whatever he can to help. He's easily the best salesman I've dealt with yet, and such a genuine person. I highly recommend him.

frankvigna

Mar 12, 2012

I have been a Flushing Native all my life, growing up Helms bros has always been a dealership that was just there, but recently I have had the pleasure of treating my self to a new, to me ,preowned Mercedes. I was recommened by a friend of mine to see John Kunz and Mike Nekava that they would take good care of me. Well it didn't take long before I knew that it was definitely going to happen. They showed me the cars that where in my price range and there it was a beautiful 2010 E350, white, the car called out for me and they heard it too. They where able to make it happen. The whole process was effortless on my behalf. Today I must say without a doubt that it is the best car I have owned so far and when its time, you know I'll be back to see them. Thank you guys,reallyFrank Vigna

ThomasJBaldwin

Mar 11, 2012

Want to inform you what an outstanding experience I had with the recent purchase of our 2012 E350 Convertible. Through the years, I have bought many cars, with Andrea Kass representing this fine Helms Bros Organization. Andrea, as always, has done an excellent job representing Helms Bros. In addition to her high level of product knowledge, she is always very gracious, pleasant and professional to work with. Because of my prior experiences with Helms Bros., we negotiated our hassle-free deal over the phone. Andrea made sure that everything was in good order and made it extremely easy for me as a client. Certainly the way it should be. Please put me at the very top of the Helms Bros Reference list and the Andrea Kass Fan Club!!! Thank you!!! Thomas J Baldwin

Tugboatpilot

Mar 8, 2012

For the longest time I have been juggling the idea of having my first car. Considering I lived many years in NYC the need for one never came up. But all that changed when I moved to Texas. Long story short, a car was needed and I had been doing my homework for some time. On my last visit from Texas I decided to walk in and check out the certified pre-owned vehicles at Helms Bros. To my surprise they had a very extensive collection of vehicles on display. While there I met Walter Blum from the certified pre-owned department. A very nice and helpful man, he answered any and all questions. During our discussion I had told him what I was looking for in a car. From there he directed to what is now my first car an E350 4matic. During the discussion and test ride I had told him that my schedule was short as I was flying out of New York the next morning. What happened next was simply amazing, considering the short window to operate I was able to finance, sign and become the proud owner of a Mercedes Benz in a matter of hours. But he was not the only other helpful individual that day. The sales manager John Kunz was extremely helpful that day as well, making sure all the paperwork checked out and that there would have to be little or no effort on my part. From mid-afternoon to closing these men and their staff made what most would consider impossible possible. As a result I am very pleased with my experience with Helms Bros and definitely recommend to give them a look if you are on the fence about a Mercedes Benz or a new car in general.I want to thank the hard working people at Helms Bros for all their time, patience, and assistance.As a side note if you live far out of state as I do shipping your new car would be the best way to go. The service that they use is top notch, very professional, and very helpful in giving updates to customers.

kerngjai

Mar 3, 2012

After being tossed around by a NJ BMW dealership and told by another rival NY Mercedes-Benz dealership to come back when I "get serious," I decided to inquire about my purchase with Mercedes-Benz Helms Bros. I called into Helms Bros. on the way to dinner and was put with Michael Nekava. Upfront I told him the vehicle I was looking for and the price that was quoted for me earlier (from another employee no longer with Helms Bros.), what options I wanted and he told me had it except the wood. I agreed to meet him the next day at 09:00 AM. I had driven the car already so I did not need to test-drive, he gave me a bottom line price. I asked him to look into changing the wood because I was willing to spend the extra money. Turns out changing the wood would cost approximately $4,000, knowing that the wood trim was important he came up with the most simple solution. "Don't worry, I'll find you this car with the wood you want." That commitment came through in 5 minutes as he located it while I was in front of him. I signed contracts right after this and put my deposit down. I am in the mortgage banking industry. I am a salesman as well, so I appreciate the respect of being upfront, honest and setting appropriate expectations.The car came through in the timeframe he laid out for me not only with the wood I wanted for an extra $800 (only because it came with illuminated door sills, what a plus!) but also he found the USB Cable I had asked about for my music (I was coming from a BMW which had the USB port). Hands-down, best car salesman I have worked with, this guy has my book of people who want a Mercedes-Benz for life. A great guy, upfront, honest and understanding. Michael, will not try to sell you into what's in the lot, he will get in the lot what you've sold yourself on already.The other reason why I give this place such rave reviews is their service department. Jesus, this place looks like where I'd go to open up an investment portfolio. Unbelievable the friendliness and professionalism of this service center. Everyone from the valets to the client advisors are top notch. Even the receptionists are great, not throwing you around back and forth for automated menu messages and the oh-so-common elevator music. I have stuck with the first client advisor I got, Patty Kim. I have had to see Patty on multiple occasions due to the terrible roads and potholes in New York. Every visit I have had, she has set my expectations on when to realistically expect the car to be ready. If I had to get to my office, she'd arrange transportation to and from. Due to the amount of claims on my tire insurance, an adjustor had to come to the dealership to get check the legitimacy of my claim, understandable. That being said she could not get me my car back that night, she not only took the time to arrange transport for me back to Helms Bros. but got me a courtesy vehicle as well. Patty Kim is A+ in my book. Unfortunately, I had to go back to the dealership a week later due to another flat.Patty was on vacation this time so I was referred to Andy Lin. Another great client advisor, friendly, understanding and efficient. For someone strolling in on a Saturday without an appointment, they resolved the issue quickly and with little wait time. I don't mind waiting because the staff here is so great, you can chat away with them for hours.I would gladly purchase cars from here until I'm dead because the service you get is just that great. Even the service manager Teresa Noto, took the time to introduce herself, in which I told her how much I praise her colleagues.Mercedes-Benz is a luxury automobile and like most things luxuries, they come with great service. Do yourself a favor, if you want a true Mercedes-Benz experience, have it with Mercedes-Benz Helms Bros.

AnthonyRuda

Feb 25, 2012

I've been leasing my Mercedes Benz with Helms brothers for years and their sales teams is nothing short of excellent. Their service is fantastic as well. Prices are reasonable and their work is fantastic. Maurice martin, my sales consultant was attentive, honest and very nice. He was never pushy and gave you room to think. He entertained all options that will save us money but make us happy. I will definitely recommend Helms brothers to anyone who wants to buy a Benz and If i do decide to get into another, there is no other place to get one but Helms.

LarryLoesch

Feb 20, 2012

First experience with Mercedes. Michael made this a wonderful experience. He for sure came across as a friend and not a high pressured sales person who scared me away. He was able to introdcue me and familiarize me with the car, make me trust and feel comfortable with him as well as complete the deal in two visits.Thank uou Micahel and Helms Bros.

dcm1219

Feb 19, 2012

My salesman provided me with the utmost professional and courteous service. He walked me through the entire purchase step by step, from my first inquiry until the car was in my driveway. He was patient and knowledgeable. All my questions were answered, and all of my concerns were put at ease. I am thoroughly pleased with my purchase and the service I received, particularly because this was my first purchase site unseen.

Benzie12

Feb 13, 2012

I have given my rating of a 5 because I received top notched service. My first visit was awesome. Ms. Kass showed me all the C300 that were available at the dealership. After I made my decision, she expedited the paper work right away. During this process, she was very professional and friendly. My overall experience was positive and this is my 3rd purchase from Helms and Ms.Kass has always been my Sales Consultant. I have also referred 3 friends to Helms and Andrea.Thank You,Sheila D. Bair-Bey

Ed Morrill

Feb 7, 2012

Don Lee did a great job of helping us select and find the exact vehicle we wanted. He followed up appropriately and got all our questions answered, both at the time of purchase and after we received the vehicle, all in a friendly but professional manner.

jhuang

Feb 2, 2012

very friendly dealers and great services, explain every single detail about the car and showed me how everything work, great price on the car! I would come back again when im done playing with the C300 which i just pick up today.

Daynajon

Jan 23, 2012

I had a great expeience with Helms Brothers in leasing a new 2012 Mercedes. Process was incredibly smooth and everything exactly as promised. Sales person - Kathleen Baade - was a pleasure to deal with and I would definitely recommend this dealership or purchase another vehicle from them myself.

hatzikyriakos

Jan 4, 2012

This is my second vehicle purchase from the incredible staff at Helms Brothers Mercedes in Bayside, NY. My first purchase was painless and flawless, and I must say , the second purchase was even better! Value, service, attention to detail, and COMPLETE customer satisfaction is what this delership is all about. Lets face it.. the Mercedes is truly engineered like no other car in the world, but it is the dealership, and more importantly, it's staff that truly make the buying experience what it is. Let me tell you.. the employees are MASTERS at what they do! From the moment you walk in the front door, you are transported to a time and place where the customer is what it is all about. Talk about going above, and beyond.. John and Michael were relentless at making sure I got what I wanted, when I wanted it, and for a price.. well, lets just say NO OTHER dealer came close! They are ALL truly masters at what they do. Helms Brothers makes you feel like the dealership is your home.. a place where you can feel comfortablem buying a Mercedes. I enjoyed buying my first Benz there, was happy to get my second, and truly look forward to getting my thirrd. They are my (as well as all my family members, and friends) dealer for LIFE! Kudos to Mr. Callahan for putting together (and keeping) such a star line up of emplyees at his dealership! As stated earlier, Mercedes is engineered like no other car in the world, and Helms Brothers is truly a dealership like no other in the world! Give them a shot.. you will not be sorry, and you too, will be a customer for life. Thanks again for a great car, a great deal, and a great buying experience. See you all soon!

gblaney

Dec 30, 2011

I found the car I wanted on the internet, and since I live in WV approximately 400 miles away from the Helms dealership, I dealt primarily with Herman Ospina via email and phone. Everything the Helms folks said about their car was exactly as they said when I actually arrived in NY to purchase the car. Everyone at Helms I dealt with was extremely open and honest. I purchased the car just as we negotiated over the phone and I am extremely pleased with the process and I love the car. My wife and I were treated extremely well and with the utmost respect. I will drive the 7 hours back to NY to deal with Helms when I am ready to purchase my next Mercedes.Gregory BlaneyMorgantown, WV

stemags1

Nov 25, 2011

Well I went to Helms Bro because I was at the end of a lengthy 2 month search for an E3504w with a certain options pkg. Drove out to see the car and get an appraisal on my 02 E320,,and in 3 hours (halloween night) I was driving a gorgeoues 2010 E350 with all the toys,,these two gents were great.Mike was accomodating and courteous,,and John was the Professional you would expect from a Mgr.They treated me well and made it smooth and painless.Dave Lee was also top notch,,handling financing. Two thumbs Up for these fellows and they are deserving of all my praise.Too bad its 24 miles away,because I was also impressed with the Svce dept and Kelly and Kevin are terrific representatives of how it should be for a Benz owner. Happy Holidays Ladies and Gents,,keep up the fine work.

Kal223

Nov 3, 2011

I purchase a preowned car that I am convicts wasmy properly inspected before it was written as a CPO. My first major issue was my view mirror that vibrated when I drove. I brought it into he serviced and both my doors were hit and scratched and the issue was never corrected. I then attempted to return The vehicle, but was told I had to pay for my wish to be granted. Manager John kunez told me they would correct the issue, which he lied about because my mirror still isn't corrected. As for the doors, I was stuck in a loaner car for two weeks because they never painted either door. I had to wait about 2 weeks because they told me the doors were painted when they weren't touched. Once I thought this was resolve my door panel had punctures and now I was to return again because the back door rattles and window doesn't go down. Helms bros staff is overall rude and they definetly try to take advantage of females. I've been to he dealer 8 times now, and still need to return. I am truly upset with the way they carry themselves.It's a consistent headache. And noone is ever of any help. Even trying to contact the owner of the dealership is impossible.

Denise Berdebes

Oct 21, 2011

I would like to emphasize the excellent customer service I received by my new Service Consultant, Carmine Gonzalez. He was exceptionally receiptive to my concerns and informed me step by step as my car went from assessment, repair and a final road test to ensure that all concerns were met. I have and will continue to use Helms Bros for my car needs.

dealerraterguev

Sep 9, 2011

Ronald was very knowledgeable in the cars technically, sales, financing, was very direct and worked very hard to make sure I was not only getting the best deal, but something that I wanted. Daniel was very knowledgeable, and was very clear in what I was getting into.

chockals

Aug 30, 2011

I initially visited Helms Bros in May looking at the cars that MB offered and I was not impressed with the initial person that I met. He was very busy the day I walked in and when I told him I was just looking , the interest to help just wasn't there. Then , I decided to go back in July with my father to look at the E350 and we met Jeffery Stampler. He was very pleasant, helpful and very patient and knowledgeable. We immediately liked him and was very satisfied with the information provided to us by Jeffery, that we were very close to deciding on leasing the C300 or E350. He made our visit very pleasant and he made us trust him right away. Within weeks later we went back to Jeffery with my mom and closed the deal . Jeffery made the leasing experience very pleasant and I will definitely recommend my friends to go to Helms Bros and to Jeffery Stampler for buying a car. He is not only a great salesperson, but a good friend.

kincmui

Aug 20, 2011

Jason was very customer focus and very professional from the time we step into the dealership/showroom. We had a wonderful experience with him and hopefully we can do business again in the future.

Jnolasco

Aug 10, 2011

I will definetly recommend Helms bros Mercedes Benz to anyone in the market for a mercedes. The two sales rep that assisted me Ronald D. Dent and Michael Altamura are great sales rep. This was by far the best and easiest car purchase I have ever made.

aedson

Jul 30, 2011

I was never in the market for a Mercedes before meeting Kathleen Baade after driving BMW's forever. But she changed my thinking and I am now a convert. She and Helms Bros. made the leasing process seamless, easy and cost-effective. And, I am thoroughly enjoying my new C300. Thank you Helms Bros.Andrew Edson

jes111281

Jul 21, 2011

Since I've been coming here, I've received nothing but the best service. Andy Lin is my preferred service advisor, but really everyone is so nice and professional. I do find the labor rate to be a little high, but really, it's high across the board across all dealers and makes these days. At least at Helms Bros., I get excellent service to back it up. My only problem is that I sometimes have trouble using the online service portal. I think it's an issue with Adobe Flash with the website or something. I've had this problem on several computers, so it has to be the site. Also, I was just looking to schedule an appointment for November 11th, but according to the online site, all of November is booked up. And as far as the new Saturday hours, the website shows nothing available well into 2012. I seriously doubt that's correct, and I assume it's some kind of website issue. If all of those appointments are in fact taken, then I guess there's a whole lot of people out there with too much time on their hands ;-)All in all these are really minor issues, and I am 100% satisfied in my dealings with Helms Bros., and with Mercedes-Benz in general. I should have bought a Benz years ago, but hey, better late than never. Truly outstanding service, keep treating me right, and I'll keep coming back!

CaptHook

Jun 30, 2011

When my wife, Marjorie and I entered Helms Bros., we were greeted by Boris in such a way that made us feel confident that we would find the vehicle we wanted - and we did. Boris is very courteous, patient, professional and provides outstanding customer service. Bernard & Marjorie Greene

kitkatZ28

Jun 3, 2011

I would definitely recommend Helms Bros to friends and family because the experience I had was phenomenal. They really made me feel comfortable and confidant with my purchase of the new E350W4. The delivery was on time and smooth with evertyhing on point and ready. The showroom was renovated beautifully and the staff were all very friendly.

honeysuckle

May 18, 2011

First, I wanted to write to let you know how happy I am with my new Mercedes Benz C-Class-then I thought I wouldnt be this happy if it wasnt for Herman Ospina & John Kunz. They both were great with explaining everything about the car. Both knowledgeable, very respectful and just all around nice people. I never for one minute felt I was being pushed to make a purchase. Both also told me that I could call ANYTIME with questions thank you for that because I had some. I trust them and will definitely refer family & friends. They are an asset to the Helms Bros Mercedes Benz team. A Happy Customer!

ROSAVITTEK

May 17, 2011

I went to Helms. Bros. service for a simple bulb change. When I arrive to the service dept. I waited around 10 mins. until someone acknowledged I was there for service. The valet ran out once he saw me waiting there and greeted me with attitude. I can barely understand what he was saying because of his heavy Spanish accent and took him 3 tries to correctly copy my vin# off my car! I believe his name tag said Sergio. After that I proceeded to walk inside where no one opened the door for me and I had bags in both hands. I saw one valet just looking at me from the valet office while I struggled with the door and my bags. Well enough said about the lousy greeting! Afterwards I walked to the front desk where I was greeted with more attitude and to top it off the girl was on her cell phone. NICE! I was seated in the waiting area for around 20 mins. where I was entertained by Jerry Springer on the TV. Why would a MB dealership have this trash on the television? There was 1/2 a bagel in the basket and maybe 4 Dunkin donuts munchkins for the customers waiting to be called. To top it off the coffee machine was broken! After waiting and waiting I was finally called to see Keith. He seamed pleasant at first but when I told him I was only there for a bulb change his attitude changed right away. He tried to sell me things that I didn't need! I have a 2010 GLK350 and he was trying to sell me a brake flush?????? He also mentioned that my differential fluids should be changed. I am a woman driver so maybe he thought he can "pull the wool over my eyes" as they say. I just sat there and sounded like a broken record. I just kept on saying NO,NO,NO. After that battle Keith told me to have a seat in the waiting area and the bulb change wouldn't take more than 30 mins. Well after 45 mins. of waiting I walked up to a valet that was trying to fix the coffee machine and asked him if he can help me and please check on my car. He turns around and tells me to check at the front desk. He was more involved with fixing the coffee machine than helping me with my situation. At this point I was late for work and proceeded to go find Keith. He was not at his desk so I went to the front desk to ask the girl with the attitude what was happening with my car. She told me to go to the cashier's counter and ask the girl there what was happening with my car. It seemed like nobody was willing to help me in this place. I just wanted my car, fixed or not fixed so I can just leave!!!!! I proceeded to the cashier's counter where I was greeted with more attitude!!!!! I can't believe this place!!!!! The girl asked for my last name so I gave it to her and she goes "Oh! your car is in the car wash, Keith didn't tell you?". The cashier handed me my receipt and told me that I wouldn't be charged this time and to wait outside so the valet can bring me my car. What did she mean that I wouldn't be charged this time???? Keith was nowhere to be found so I can give him a piece of my mind. I guess I am not important enough to Keith or this dealership if I am not spending thousands of dollars. What a shame. I proceeded to go outside to get my car and I didn't see it. I waited and waited and my car wasn't there. Nobody came up to me to ask me what I was waiting for. Finally after waiting 10 mins. a valet comes out of the valet office and asks me what I was waiting for. He asked for my papers and I gave them to him. He went back into his office and left me standing there for another 5 mins. He finally comes back out and tells me that my car is in the wash. I was trying to be very patient and I just wanted my car so I can leave this horrible dealership. After waiting another 10 mins. I see a valet running towards the back of the parking lot and I see my truck parked all the way at the end of the lot. My car had been sitting there for the longest time and the valets had no clue that my truck was there. My truck was totally dirty like it wasn't cleaned at all!!!!! To top it off I have a light colored interior and my floor mats had greasy boot marks all over them. This is the WORST dealership I have been too and will tell all my friends about the horrible experience that I had there. All over a simple bulb change!!!!!! This dealership is a complete MESS!!!!!!

cklehr

May 9, 2011

I have just completed the purchase of a CPO ML-350 from Helms Brothers Mercedes Benz. This is the second purchase I have made from Helms in the past 6 months. Their service, quality of vehicle and pricing are the best I could possibly find anywhere (I travelled from Princeton New Jersey both times to complete the purchases). From the moment you walk into their freshly renovated showroom you understand that their attention to detail is unparalled. There is also no need to waste ,your time on endless negotiations as their price is right up front, mitigating the need for protracted debate and visits to "see my manager". Also, they only stock absolutely first class used cars. I couldnt find a vehicle over 3 years old with more than 30,000 miles on the lot. Both of my recent purchases have been CPO cars from Helms and my neighbors can not believe that they are not new cars. In closing, i would say that no matter how far the trip, getting to Helms is definitely worth it.

hatzikyriakos

Apr 5, 2011

I recently purchased an ML 350 at you Bayside showroom, and I would like to bring to your attention the caliber of several employees that I had the pleasure of dealing with. In the past, I have made my Mercedes Benz purchases at Silver Star, but that is just that, in the past, for the most part, because of your employees.First and foremost, Mr. Michael Nekava is a phenomenal sales associate, and he will be mine for life. His attention to detail is astounding. He truly made me feel at home the minute I walked through the door. He stood by me throughout the purchase, and even has stayed in touch after the sale to ensure my happiness. To this day he is still in contact to ensure my happiness, and letting me know of current deals and incentives. Needless to say, my parents and cousin are currently working with him to get into a new Mercedes. Mikey truly is now part of our family.I also had the pleasure of dealing with Ms. Jennifer Lang who appraised my vehicle and made certain that I was taken care of when I was at the showroom during the vehicle purchase process. A straight shooter if I ever saw one. Her kindness and persona are only rivaled by her professionalism and work ethic. She truly is an asset to your dealership, and a diamond in the rut. She has an uncanny knack for keeping all the balls in the air and getting the job done right the first time. My best interest was now handed over to Mr. John Kunz, who impressed me from the moment he entered the room. His intense attention to customer satisfaction enhanced my purchasing experience and totally made me feel like part of the Helms family. He was relentless in the pursuit of my happiness and making sure I was completely happy with my vehicle. He went over that ML with a fine tooth comb to ensure my satisfaction. His professionalism and work ethic is only rivaled by his million dollar smile and movie star looks. Upon vehicle delivery, I also had the good fortune of dealing with Mr. Ricardo Faria, and Mr. Matthew Pennoyer. Both gentlemen were professional and caring. Meeting them truly enhanced my purchasing experience. They are both also a big part of your Helms team that truly go above and beyond to make a difference. I truly believe that there is no one in your dealership that is not amazing at what they do for your customers. Kudos to you for having such a fine group of people under your employment. You are truly lucky to have them. You Sir, have the Dream Team of associates at Helms Brother Mercedes Benz! I am sure that because of them, you sleep better at night. It is my strong recommendation that you secure their future with your company at this location, because I can guarantee that I do not speak alone when I say that if they were not there, most, if not all, of your customer base would not be there as well. You may rest assured that your stellar employees have guaranteed my return business, as well as the business of my friends and family, as well as all of my referrals, which I can assure you will make a difference in your bottom line. Thank you again for the wonderful buying experience, and for your time.

Efrosara

Apr 1, 2011

On March 27th, I visited the Helms Bros Mercedes Benz dealership and purchased a beautiful C300 pre-owned vehicle. Mr. John Kunz, the manager at the dealership, was very helpful and professional during the entire process. He carefully explained to me the various available finance options and made me feel very comfortable with my purchase. I also contacted him a few times after I purchased my vehicle and he always responded quickly and addressed all of my concerns. Mr. Kunz is a gentleman with commendable moral ethics and was responsible for the excellent experience my family and I shared at Helms Bros. I would highly recommend the Helms Bros. dealership to anyone interested in purchasing a Mercedes vehicle.

doritg

Mar 27, 2011

We have several reasons for giving the ratings we gave them. The first reason was that we originally came in to sell our old car but ended up walking out with a great new car. We were able to get a great deal on our old car and a great deal on our new car. Before coming to Helms Bros we visited two other Mercedez-Benz dealers. The biggest difference at this dealership was the care and personal attention we received. In every transaction they took the burden upon themselves to make sure that we had to go thru as little effort as possible. They were very approachable with every question we had and even months later they are still helpful with every new question we have about our car. The staff is super friendly and our overall experience there was one for the books!

Redog156

Mar 21, 2011

I came into service for problems with my convertible top. It would not open or close. I did not make an appointment but recently (within 2 months) purchased my car pre owned. Needless to say...I was not happy when I arrived at the service department. From the moment I drove up I was greeted with nothing but smiles. The receptionist put me in contact with the service manager, Richard Grein who after re-assuring me that my vehicle would be taken care of had me sit with his assistant, Andrea. She had the shop Forman come up and look at my vehicle outside to see if any trouble shooting could be performed. He said that more time would be needed to properly diagnose the problem. Of course by this time I was already late for work. I was then offered a loaner vehicle and was assured I would have a complete diagnostic by 2pm. At 1:30 Andrea called me and told me the repairs to my car was complete! I arrived to pick up my car shorty after and again...was greeted with nothing but smiles. A valet walked me into the lounge to warm up with some tea. It was truly an exceptional service experience and I will be returning.

kulkoni12

Sep 9, 2010

Never go for service of your car to this Dealer. Only people involved in selling cars are the best and I highly recommend you to buy a car there in case you have a honest and good Service person to take good care of your car. The sell aria personnel are very good and friendly. The Service aria is a place you sould never go too service your car. If you have a small job they will find a way to charge you as much as possible. Never go to their Service aria ever if you like your car.

Briangrutman

Mar 9, 2010

I brought my car in because the suspension in the front had dropped and because the engine light was on. I was told by the salesman (only appropriate to call him a salesman) that they'd check it out and I gave them permission to inspect the car and see what was wrong with it. I was told that the 240 charge for doing a computer reading on the car would be applicable to any repairs made to the car. Upon picking it up, the suspension was up, and I noticed that the roll bar light was on. I pressed the button for the roll bar and was covered with hydraulic fluid from the passenger side latch. I called Keith McKenna, the salesperson, and he said that he and the mechanic were flabbergasted as to why this happened. Snowy conditions kept me from bringing the car back immediately, and since the suspension was raised, I assumed it would be safe to drive for 50 miles. I was wrong. The suspension dropped after 25 miles, and McKenna claimed that he told me that the car wasn't fixed, even though he had told me how lucky I was that it was only a small fluid problem.They refused to take responsibility for the broken latch that caused the hydraulic fluid to leak in the car even though it happened at their service station. They tried to charge me 2600 dollars to fix it. When I expressed outrage, Keith McKenna accused me of "trying to get a free lunch" out of the situation. As a result of driving the car with the suspension lowered after Helms Brothers supposedly fixed it, my car incurred serious damage, and Helms Brothers attempted to charge me a ludicrous price to fix the car. Long story short, I was lied to repeatedly by the salesperson, Keith McKenna, and when the general manager got involved, I was told they'd fix the problem at cost. However, on my bill, they charged me for 2.5 hours of work at 120 an hour, which is 2x as much as any other authorized repair shop charges. My car is in MUCH worse shape than it was in when I originally brought it into the shop. I'm afraid to drive it, after picking it up the second time and driving roughly 3 miles home, I began to smell a strange odor, like something was burning. So, for 1000 dollars, I brought a car with a small problem into their shop and left with a badly damaged vehicle that will be incredibly expensive to fix.I would NEVER recommend Helms Brothers to anyone, and strongly suggest that anyone considering using them reconsider immediately. They are completely dishonest and McKenna has no knowledge of the product that he is supposed to advise his customers on. His dishonesty is blatant and he had the nerve to try and shake my hand when I came for the car the second time. I refused to shake it.Do NOT use Helms Brothers, they will rip you off and in my case, leave you worse off than where you started.

superhons

Jan 12, 2010

Thank you Michael Altamura for your wonderful service. Even thought I did not purchase a car, I do want to say that I had a wonderful experience here. Michael, you are a top class sales rep and I do promise that I will be seeking you out in the near future to purchase/lease a Mercedes. Thanks.

MBHELMS2010NOT

Jan 11, 2010

This place is a farce...Nothing gets completed right or totally...Their service staff is either underqualified or trained to not finish something in order for you to return at a later date...I will never recommend or send anyone I know to that facility for any reason...No one responds/returns phone calls...You have to call on your own to find out the status of your vehicle to only be told it will not be ready until tomorrow...They give the illusion of confidence but fail to deliver everytime...I hope people see this before going.

david4ny

Jul 21, 2009

worst service ever, no loaner car, highest price to rip you off. your car will never be ready on time. once they took your car, you will not get any information until its done. they never call you back no matter how many messages you left on them. i will never take my car service there again.

drtam111

Jul 18, 2009

KILLA69

Jun 12, 2009

This service facililty is not very productive...Not only are they not available on weekends but you can't bring your car in at 2 o'clock and have someone look at it without having to leave your vehicle overnight...This policy stands and the reps don't even ask why exactly you want to come in...If I needed a bulb changed it would have to wait until tomorrow...That is unexceptable...Also you arrive with one problem and leave with 6...Ridiculous!!!!

tmak1718

Dec 26, 2008

I have had two horrible experiences with Helms brothers. My first was over ten years ago with a C230. Their service department are complete frauds! The NY post article about the mechanic who stole someones car doesn't surprise me. I had my c230 repaired at Helms and made sure to ask them to keep the parts the would replace to ensure they would not repair things unnecessarily and charge my insurance company, leading me to a higher insurance rate. Sure enough, they said that they fixed all sorts of parts they did not and charged me $6500. Sure enough they had none of the parts I asked them to keep. When I pressed the issue, they brought back parts from E classes and other cars trying to fool me. They must have thought I was an idiot. Finally I worked it out that they would refund me $1000. Years since, I figured I would try the sales side to check on pricing. They said they would give me aggressive pricing and get me a great deal where Helms Bros would "only make a little money". Sure enough, their prices were on average $5-$10K higher than other dealers advertised prices. I ultimately bought my car from Sovereign and they did a good job a getting me a good deal so far.

customer1004

Jul 9, 2008

I have way too much to write, but i'll put it in a nutshell. I had a sales lady who never, NEVER returned phone calls, and would tell me to call her to remind her about things because she was busy, i mean who's selling cars here, me or her? After putting my car in a wholesale auction no one ever called me back for the auction results, turns out that my sales lady went on vacation without telling me. I go to the dealer, speak to the sales manager, threaten to go to another dealer for business so they have me speak to another sales guy. He runs up some numbers, tells me the offer from the wholesaler for my trade in and tells me my new c300 will be here in July, its May and has already been a month since we first visited the dealer. My sales lady comes back, tells me the car will be here second week of June the LATEST, she'll call me when the car is in. I plan a family trip for the weekend of the second week of June. Its wednesday of the second week...no phone call. So i call and she says she doubts the car will be in by then, i get mad tell her she told me it will be, im going to pay cancellation fees for my trip she tells me she'll cal me back with updates. Never calls me, i call her, finally my car is in. Every time i speak to her (after hunting her down) she thanks me for my patience. Upon delivery of the car she tells me im going to get a survey online, to just give everyone a good review...and brushed it off. I get the survey...i answer honestly, stating the sales person was not good, i would never buy another car from them, etc. A few days later she calls to say shes dissapointed in the survey and that it cost her in the thousands. Next time stay on top of your job and treat clients with a little more haste and you wont have to ask your customers to lie on a survey and it wont cost you "in the thousands".

fasteddiem

Jul 6, 2008

My second brush with Helms Bros was not as pleasant as my first one, far from it, actually. Without going into detail, I brought my car in on a Friday for a problem with my ABS and didn't get it back til Tuesday of the following week, it cost me $2,000 (they found a few more things like leaking bushings and stuff) and when I finally picked it up one of my windows was stuck in a slightly open position and there was complimentary water all over the back seats from the complimentary wash. When I brought up the fact that the window was working fine when I brought the car in, I was treated with a shoulder shrug and a quick quote of another $400 to fix something I'm pretty sure was not broken when I had left the car with them. They didn't have the decency to offer to pay for at least half the job. I left the dealership with my window held closed with SCOTCH TAPE !!! and went to my neighborhood mechanic who sent me to a place that did the job for $275 in a couple of hours, so I didn't have to leave the car til the next day. After I got home the guy from the dealership started calling me trying to get me to go back, talking about giving me a break on the window regulator, but I never returned his calls. Too little too late, guys! I'm not going back there EVER again!

mewy

Apr 19, 2008

October 2007 the alternator of my C 240 was not working properly.I brought the car for service at Helms Brothers and when I picked itup the alternator was fixed, but when the car was returned to methe air conditioner was not working. When this was brought to the attention, she insisted that it was working. Now that spring is here it is clear that the AC is NOT working. I tried to call to make an appointment for service, and waited on the phone for over 1/2 hour. I left messages and my calls have not been returned. Good luck if you need servic here.

DKinsper

Apr 6, 2008

This dealership is total garbage. They don't even bother to come over and help you. I was walking around the showroom while the poor receptionist was trying to get somebody to help me. She was the only friendly one but too bad she couldn't help me. I saw two salesmen yet they totally ignored even after they saw me looking at the cars. I even saw the receptionist call the sales people's desks and yet they were sitting there ignoring her. The sales manager was sitting in her office chatting on the phone. This dealership is horrible with EXTREMELY BAD customer service. After pondering around by myself, I ended up just walking out. I had such a bad experience I ended up driving all the way to the long island dealership Rallye to happily buy my E350.

fasteddiem

Jan 5, 2008

I went to the Helms Bros service department today for a scheduled service on my Benz. I must say the experience was outstanding. From the moment we pulled in to the time we picked up the car two hours later (on a Saturday), my wife and I were treated like VIP's, everyone from the people who greeted us outside and took over the car to the receptionist, to the person who did the paperwork and the cashier, was extremely courteous, helpful and respectful, and the cost of the service performed was totally acceptable. I don't work for Helms Bros, I'm not related to any of them, hadn't even heard of them until a couple of weeks ago, and I don't usually submit reviews of this kind, but I was really very positively impressed and pleasantly surprised, since this is, after all, New York.

KM the MercedesLady

Sep 29, 2007

Waited 1 and 1/2 hrs for my name to even be called after sitting in the waiting room with a sceduled appointment.I Then waited another hour for the shuttle bus to give me a 10 minute ride home. After picking up my car that Friday afternoon,($500 worth of maintainence repairs later),I was told that the car would require more work but that it was safe to drive over the weekend. Monday morning the muffler was hanging, on my way to a very important court hearing and I could not be late! I was mortified! I took the car to Rallye for the balance of its work.

mblover4life

Aug 2, 2006

I know friends of mine who worked for Helms Bros. It s afunny thing they call it Helms Bros and not Helms sisters. Have u noticed all of upper management are women??? Not to mention the sales manager has no clue what so ever how to deal with people or sell cars. All she kept telling me about was their beautiful service center. I don t care. I was looking for an automobile. They said they wouldn and couldn t budge on price!Funny. I got the same car at Rallye for over $2500 less(E350 4 matic). Exact same equipment. They play some game with you.Trust me go to Rallye. MUCH, much better pricing, and terrific service people!

xlr8

Jul 5, 2006

Brought my S500 in for service. When I was picking it up I noticed the left from fender and bumper were damaged and the inside of the car was full of grease. First they denied everything but when the service writer was called into the conversation he did admit that I made it a point to show him that the car was in mint condition when brought in. They repainted my bumper and fender bit it never matched. The service manager finally told me directly that it really wasn't a good paint job from the repair ship. They repainted it again but it still looks lousy. I just got fed up and left. They are VERY BAD PEOPLE wth a TERRIBLE ATTITUDE. While waiting in the service dept. there were many people with complaints there. Do yourself a favor and go elsewhere.

benzman2296

Jun 22, 2006

kinda weird reading some of the comments on here about this dealer. I've had nothing but the best experiences here, this is the 4th mercedes i've bought here and i've shopped around everytime (you still need to check your prices). Competing dealers are also friendly but too big for their roots (Rallye). I had to service my flat tire there and it took 5 hours to complete. They wouldnt giver me a loaner because they saw I bought from Helms. They may have had a better shot next e-class if they treated me right. Anyhow, Helms has done me right so i definately recommend.

MBSLK

Apr 11, 2006

a mb dealer that turns down service work on a car with 100,000 miles is unacceptable. i buy used mb cars and i want to have them maintained in top shape and doing so can only be a good thing for all mb dealers and customers as it helps keep the image up and maintain values for anyone who purchases mb cars. there are many good cars out their and kicking us to the curb just because we dont have a new mb is just putting another nail in their coffin.

NYC8

Jan 13, 2006

I'm glad you guys were even able to buy a M/B from them. When I went there to see an E series car, no one would even acknownledge me; there were a least 2 salesmen there talking to each other doing nothing. So, I just walked around the show room waiting & left after 20 minutes without being helped. After going to Helms Bros. I totally understand why many people in NYC are unwilling to do business with them. They are all Very high & mighty arrogant salespeople with attitude problems. Now I know why consumers are turning to the Japanese makes like Infinity & Lexus. After Helms Bros. I switched my desire for a M/B and looked at the Audi. At the end I bought an Audi Allroad from a dealer in New Jersey off of route 78 that had great salespeople, salesmanger, and a great service dept. who treated their customers with respect. Hey Helms Bro. don't look at customers by what they wear or what cars they drive up it to your dealership, because us sneaker & t-shirt wearing guys may have money to buy that car of yours outright.

cj79

Nov 30, 2005

Person answering the phone for sales told me my target price was realistic, and dealership was motivated, so it would be worth my while to drive an hour to the dealership. When I arrived, it was a different story. The sales manager, Jennifer, was rude, and treated me as though I was trying to rip them off. Supposedly her pre-owned cars were top of the line. Two days after receiving the car, I noticed a small chunk out of the front tire, glove box lock missing, cup holder missing chrome ring, and a noise coming from steering. Luckily a dealership closer to me (Nanuet, NY) repaired/replaced all items except the tire under warranty. The new tire was $200. The sales person David at Helms Bros. was very nice/helpful, but I would never purchase from this dealership again.