Used Cars for Sale at Hendrick Chevrolet Cadillac in Monroe, NC

FLRJM2015

Oct 12, 2015

I purchased a Tahoe in May of 2015. Because of my financial situation I needed to trade the Tahoe (regrettably)for a smaller car. So Shar worked with me when I bought the Tahoe and I contacted her and she told me that she could help me with this situation. I now have an Equinox and I LOVE IT!!! It was a great switch and I am not sure if I will actually go back to the Tahoe now because I really like my Equinox. Thank you Shar and to all of the staff that assisted me with this transition! You are the best!

AnneFCorvetteOwner

Sep 8, 2015

I guess I could say my experience was extra special, I had had my 2003 Corvette in a month or so prior to have a problem with my wipers repaired and the service was great! My Service Tech, Richard thought the problem was taken care of and so did I. On a Friday afternoon the problem started again so back to Hendrick I went, Richard was GREAT, put me in a very nice loaner car for the weekend and on Tuesday I picked up my Corvette with the problem fixed at NO COST to me. I could not have asked for better service!! And let me tell you when I went in on Friday afternoon I was unhappy, crying and everyone at the counter treated me with kindness and understanding. What a great bunch of guys!!!!

Sara and Joe Bell

Aug 19, 2015

Monroe Hendricks Cheverlet 3112 Hwy 74 West Monroe, NC 28110 Sales: 1-704-837-0939 Service: 1-704-837-0939 I traded in my fathers 2006 toyota camry it was a sad day because he gave it to me before he passed away. But Paige Cooper made it an awesome experience by helping my husband and I pick the perfect vehicle for us. I gave the dealership a ten just because of the friendly service and awesome attitude of Paige Cooper I will be purchasing my next car from them just because of her service and devotion to saving us time and money.

Anne Funderburk

Jul 1, 2015

Made a call to Hendrick and explained the problem I was having with my 2003 Corvette windshield wipers. The service man explained to me their Corvette mechanic was out of the shop till Monday but would be glad to make me an appointment then which he did. My husband took the car in, and after they discovered the problem they explained it would take a day or so to get the part and offered my husband a car to drive until mine was repaired. My service rep was Richard Dustman and I could not have asked for a nicer more polite man to have dealt with and he did have to cross a extra few hurdles with my husband and I. Thank you Mr. Dustman you were wonderful. Marlowe and Anne Funderburk, Pageland, SC

J & D Henderson

Jun 7, 2015

My husband and I purchased a preowned automobile.We were treated with respect by our salesman and the financial department. I looked at the vehicle online several times before we test drove it. The description was accurate and the pics represented the car well. I am loving my Enclave more each time I drive it and expect that it will serve my needs well for many years! We also purchased the service agreement and are confident that we will have a good experience with the service personnel as well. A big Thank You to Mike Evans for making our car buying experience a great one!! You are an asset to this dealership!

Jenna

May 30, 2015

We recently bought at 2015 Chevrolet Silverado. We had an amazing sales representative helping us, Shar. She worked very hard with us to make sure we got the truck we wanted. She was very thorough with the process and all the details. Our credit was kind of iffy when it went to financing but she guaranteed us if we couldn't qualify for the new truck but could qualify for a used/preowned that she wouldn't stop looking until she found us a truck. Shar was the perfect sales representative for us. We will definitely be going to back to Hendrick Chevrolet for our next purchase!

"John C."

May 4, 2015

My sales associate and the finance manager were extremely helpful and gave me several scenerios that helped with my decision to buy the Colorado truck. They were extremely professional and took the time to answer my questions. I am very satisfied with the auto buying process at Hendrick. I have bought from Hendrick several times and will continue to be a Hendrick customer.

Courtney

Apr 24, 2015

I purchased a Chevy Equinox. The dealership worked with me to get my payments as low as possible. The staff was very friendly and made sure that I was accommodated. I got a wonderful deal for my trade as well! Will definitely be shopping here if I ever need another vehicle! Nathan High was great!

Tarheel1

Dec 12, 2014

My credit was severely hurt when I and my wife were laid off. Although it has gotten better it's no where near perfect. Your dealership made me feel great and worked with me literally without a hassle. Micheal & Paige were the absolute best & honestly besides the wait it was the best car buying experience I've ever had.

SandyB

Dec 6, 2014

The salesman, Jason Galtieri, was very polite, helpful, and patient with an elderly couple. We appreciated his willingness to "go the extra mile" in making certain we were satisfied. I can't praise him enough.

RMA

Nov 4, 2014

I have been purchasing and leasing Cadillacs for more years than I care to remember. My experience with Hendrick since 2010 has been outstanding. My salesman (Allen Floresca) has truly gone the "extra mile" when it comes to product knowledge,and professionalism. Everyone involved including Paige your finance manager and your service department have been exceptional!

Juan zarza

Nov 1, 2014

Good customer service.the salesman mr:jesus martinez perfect service and very gentelman. Thank you

Christina

Oct 28, 2014

I went to Meineke and had a horrible experience. Went to Hendricks and everything was perfect. I will never go anywhere else again!

Lucia

Oct 25, 2014

I bought a Chevrolet Malibu 2013 in Florida just a month ago. It was a great price. I bought from a Dodge dealership. The driver's seat had a stain. They tried to clean it but it did not come out. Also the car had only one key. The dealership sale's guy offered us to pay for a new cover and new key. He told us we could come to a Chevrolet dealership in Charlotte, since we live here, and they would pay for the new key and the new seat cover replacement. They bought the seatcover and sent to my home. I brought my car to Chevrolet Cadillac Monroe to have the service done and they key made. My husband and I talked to Shawn and he was very kind and professional. He called the dealership in Florida to arrange for payment for the service. Once they paid for the estimate service, Shawn called us to make an appointment to bring the car and told us to ask for Richard. I believe Shawn was off that day. Richard was great. I received excellent customer service from all the associates I came in contact with. I decided to wait for my car and I was told it would take a couple hours and that was ok with me. Myles took me to across the street to kill some time at Target and Pet Smart, then he came to pick me up. Myles is very kind and professional. I sure will bring my car here again for services when it is needed. I also walked around the car lots and looked to some of my dream car... ATS Cadillac!!! One day I will buy one and I would surely come to this dealer if I get a good deal! When my car was ready Richard called me and thanked me and handled me the key after I signed some papers. I did not have to pay for anything. He had my car checked for everything needed, and I left. PS.> The seat cover does not look very good. It is wrinkled. I called Richard back to take a look and he said it was the seat that they sent to me. Maybe with the heat it may stretch and will look better. He told me if I am not satisfied I should contact the place where the seat was bought. I am not going to worry about it and I will just wait and see. You guys are awesome and I am happy with my experience at this location.

Teeholliday

Oct 11, 2014

Quick and painless Everyone was great very helpful Our sales person went above and beyond to make sure we had the deal that fit our budget Our sales person was very knowledgeable about the car I would not go anywhere else to buy a car I would recommend Hendricks to anyone

Pam

Sep 2, 2014

I brought my 2007 Cadillac CTS in to have the timing chain, oil pressure switch, ignition coil and spark plugs replaced. The customer service was outstanding. I've been to many Cadillac dealers and this service center is by far the best. Sean, service manager, and Mike, service advisor, went out of their way to handle all of my problems and explain everything to me. I don't mind driving 35 miles to have my car serviced here. I'm from Florida and this dealership is my new home away from home.

andymick

Aug 26, 2014

I visited the dealer in order to see and research a new ATS. I met with Michael E. I think the dealership had a good selection of ATS/CTS/XTS/Escalades to view colors/options/etc. The team on site was friendly, courteous and patient with all my questions. I was looking for a Cadillac with specific options and was originally told they had cars on the lot with my required features; they quickly realized that they did not have the right features and offered to help me locate a vehicle, etc. I decided to buy a different vehicle but you should stop by and talk to these guys if you're in the market for a lux vehicle.

Joe Buchinsky

Aug 9, 2014

IT WAS A VERY POSITIVE EXPERIENCE. ALL THE EMPLOYEES AT THE DEALERSHIP WERE GREAT. ESPECIALLY NEAL AND ALAN IN THE SALES DEPARTMENT. AND AS FAR AS THE 2015 CADILLAC ESCALADE IT'S QUITE THE MACHINE. EVERYBODY SHOULD HAVE ONE! THIS IS MY SECOND VEHICLE I PURCHASED AT THIS DEALERSHIP, AND I WOULD NEVER CONSIDER GOING TO ANY OF THE DEALERSHIP TO PURCHASE ANOTHER CADILLAC! " HENDRICKS TEAM " GREAT JOB. THANKS AGAIN FROM SANDI AND JOE BUCHINSKY

R & M Tucker

Jul 29, 2014

We brought the Equinox in for low tire air sensor light. An appointment was made for us right away. No vehicle issues as I suspected-there were 2 nails in my tires that were difficult to see. The mechanic suggested an oil change (the first of 4 free ones since purchasing the car)while we were there and also rotated my tires at no cost-Very nice. Customer friendly. My only complaint or suggestion is that when I arrived it took about 10 minutes for someone to acknowledge I was standing at the desk. It was my first experience at a dealership repair shop and I was a little unsure I was in the right area. It would have been nice for somoene to just speak and say "someone will be with you in a moment" Not a big deal but it may serve you well to put a greeter in that area. Overall, very good experience. Thank you.

Cruze FAN

Jul 28, 2014

I do not plan ahead very well. : ( Fortunately, your team always gets me in and takes excellent care of me. This time, they got me in, serviced my car before I had to drive to Nashville, and took a nail out of the tire and fixed it. Thank you!!!!

Caddy Cat

Jul 20, 2014

One call to Mike (Bernstein) in Service, he always takes excellent care of Cadillac. Makes time for me and we work around my schedule. If I can't be there to pick it up by close...he assures me it's secure and I see him first the the next morning. I'm sure the others are just professional, but Mike goes the extra step to accommodate the customers wishes! Hendrick Cadillac Chevy, your lucky to have him...better keep him happy so he'll be there for us way down the road!

Jeff

Jun 14, 2014

I had been to 2 other Cadillac dealers and 1 Chevrolet and I must say when I met Jason Galtieri I knew then that when I did buy my new car that he was the Sales Consultant that I was going to do busy with. I wasn't planning on buying that day but after spending all afternoon with Jason, I was driving my new CTS home and very happy with it. He showed me all the features that the car had to offer then we went for a test drive and he help me learn the features. Also this week I had the pleasure of meeting Johnny Williams he is the Parts Director I didn't see him the day I bought my car because it was a Sunday, he showed me a catalog with the accessories that I wanted and all of the other items available for a CTS. I am very happy with all of the Hendrick staff that I have met at this dealership. One last note Paige Cooper is who helped me with all of the paper work and she was a pleasure to work with and very knowledgeable about the process.

John

May 23, 2014

The service is always outstanding. The service writers always are professional and will to answer any questions. Great pepole and great service.

Gary D.

Feb 28, 2014

My Mercedes was damaged by a 3rd party parking company paying for the repairs. Bruce Nalewajk and team at Hendricks Collision center made the whole process efficient and easy from estimate to finished repair. Repair work is exceptional. Gary D.

Wes P.

Feb 26, 2014

This was my first visit to Hendrick Chevrolet Cadillac of Monroe. May I say I was extremely impressed. I recently purchased a used 2011 Chevrolet Avalanche from another dealer. The reason I brought the vehicle in was to get a diagnostic and a overall review of the vehicle. I can honestly say the Service Manager was very kind, professional, and honest. I have informed the Service Manager that he has earned my business going forward and that I will not only have all of my service needs completed by them but I will also inform friends and family about the great service I received. Thanks Sean B. (Service Manager)

Maxie

Nov 14, 2013

I was in a bind and really needed some help getting out from my negative equity. These guys here all worked together and did not give up on me. Due to family circumstances there were some diffulties in which I was dealing with but these guys believed in me and gave me support. I was most impressed with the way they treated me. Too often people will not go the extra mile if it causes extra work for them. Not this team, they went the extra mile and treated me as though I was any other customer coming in to make a purchase. Thanks for being the class act you all are. From the Internet sales dept. to the finance team and finally the big bosses who came out and offered their assistance as well. Sincerely, Maxie Johnson Jr.

TD1976

Nov 9, 2013

I went in with a less than stellar opinion of dealerships and salesmen, but my faith has been restored after visiting Hendrick Chevrolet Cadillac in Monroe! Thank you guys for making my experience what it was!

Jim Register USAF SMgt Ret.

Oct 18, 2013

I had a electrical problem with the DIC (Drivers Information Center)and my turn signals would not work. I have experienced this problem before and knew they could fix the problem. A fuse was found to be the problem. They replaced the fuse and marked it for me so if I had the same problem again I could just replace the fuse and be on my way. Thanks for getting me back on the road again rapidly. The car is 2002 Deville, with a digital dash. The DIC information was frozen, nothing would change, Speed, RPM, Range, unable to change modes, plus I could not operate the turn signals. One 10 Amp fuse #12 in the fuse box under the back seat.

Sj0016

Oct 13, 2013

I began my search for my perfect vehicle looking online at local dealerships. When I found the red Cadillac SRXs I knew I was on the right track. I looked at the used 2011, 2012s. I decided to send Hendricks an email to request a test drive. Karen from Hendricks responded the same day and we talked on the phone over the next two days. When I found out the 2012 I was the most interested in was in Missouri and there would be an initial fee to get it to Monroe, NC I told Karen I would actually be interested in a used 2013. Within less than a day Karen had sent me an email with pictures of a used (less than 7,000 miles) 2013 Cadillac SRX, red, with ALL the extras. I could not believe it but she had found my "perfect" vehicle. Then I worked with Kenny and between those two and their finance manager I got an awesome deal and owned the SRX before the week was out. The polite and courteous staff at Hendrick has earned a family of customers for life and I have been and will continue to send all family, friends, and co-workers to Hendricks exclusively!

Steeler Nation1

Sep 6, 2013

I purchased a 2009 Suburban LTZ and could not have been more happy with the whole process. I typically hate going to dealerships but Chuck and Mike at Hendrick Chevrolet and Cadillac in Monroe were great to work with. After the purchase we noticed a few minor details and took the Suburban back to the dealership to get fixed and everything was done to perfection. My wife was given a nice loaner vehicle to use while ours was being repaired as well. I look forward to using this dealership again thanks to the great treatment we received. Almost forgot, the ice cream is great as well!!!