Used Cars for Sale at Hennessy Lexus of Gwinnett in Duluth, GA

Zuri N.

Sep 18, 2016

I purchased a car from Hennessy Lexus on Monday, 9/12/2016. Jack Ross was my salesman. Before we closed the deal, we took the car on a short test drive (Maybe a few blocks). At the time, I did not notice anything wrong with the car. Once I got on the interstate, heading home, going about 60mph, I noticed a winding sound, the steering wheel had some vibration, and the car was pulling to the right. I woke up the next morning and drove all the way back to the dealership. Mind you, I live a hour away from the dealership.. As soon as I arrived to the dealership, I ran into my salesman Jack Ross. I told him what was going on and he suggested we take it for a ride so he can see what's going on. We test drove the car, he confirmed he heard and seen everything I said was wrong. When we got back to the dealership, Jack Ross said he was going speak with a manager to see what they can do. He came back a few mins later and stated that the manager said they are not going to fix the issues because they gave me a good deal. A "good deal" has absolutely nothing to do with selling a person a car that has mechanical problems. I asked Jack Ross to get the manager he spoke with to come speak with me. He left for a few minutes and came back without the manager and stated that the manager said he will not fix it and that they can take the car back if I did not want to fix the issues myself. He said the issues will cost me only about $500. I told him I don't want to give the car back, I want them to fix the problems that should have been fixed before they put the car up for sale. They refused. I was really surprised getting this kind of service at a big professional dealership like Lexus. I am very unhappy with the customer service. I did not want to argue, so I left with the car. When I got back home I called several times leaving several messages to the managers and no one returned my call. I emailed them Friday 9/16/2016 and the manager Brad Zeller responded Saturday morning 9/17/2016. He stated the car was sold as is and that they will not fix it. This is unprofessional and unacceptable. I filed a complaint with the Better Business Bureau and the State Attorney General. Waiting for them to respond.

johnp72

Sep 14, 2016

I have purchased over a dozen new cars through the years and my experience with Frank and Hennessy Lexus was by far the best experience I have ever had. They were professional, responsive as well as competitively priced. I really cannot say enough positive things about the entire team I dealt with. The sales person and finance person both made me feel like I was the most important customer they had! If you are thinking of buying a new Lexus, I highly recommend you consider purchasing it from Hennessy Lexus of Gwinnett.

GS350

Sep 12, 2016

This was my 2nd car purchase at the dealership. Frank Mullin is a true professional. He is very knowledgeable, helpful, courteous and really cares about his customers. He demonstrated these qualities in each interaction we had during and after the car buying process. Based on my experience, Frank will not hesitate to go above and beyond for his customers. He was very easy to work with and does a wonderful job as a representative of Hennessy Lexus. If you are looking for an overwhelmingly positive car buying experience, do yourself a favor and go see Frank. You'll be happy you did!

fvalle

Sep 10, 2016

I enjoyed meeting Mr. Pigford and found him not only to be informative but profession in his approach with myself and wife. Our experience was absolutely great thanks to Mr. Pigford. The personnel were friendly and welcoming which in itself speaks about the leadership at Hennessy. I would certainly recommend Hennessy Lexus of Gwinnett and certainly would recommend Mr. Pigford as their sales representative.

jwparrish

Sep 5, 2016

I enjoyed thoroughly my dealings with Arthur Pigford. He made it clear that he wanted my business. I felt the price of my new purchase was a fair one, & they gave me a fair amount for my trade in. I look forward to working with Arthur Pigford & Hennessy Lexus of Gwinnett in the future.

jon_newmark

Aug 31, 2016

I had a great experience working with Frank on my new car purchase. It was probably the most stress-free car buying experience I've ever had. Not pushy at all, but willing to spend his time answering any and all of my questions. Highly recommend him to anyone looking for a vehicle.

Mengyao Li

Aug 31, 2016

It's my first time purchasing a new vehicle at Lexus. Arthur was very clear and straight forward about the information I need. He also tried to satisfy my needs at his best. I enjoyed my experience there and I would like to recommend his service to my friend.

Lexus ES350

Aug 23, 2016

My husband and I very please with Arthur was he did not sugar coat anything and he was very straightforward.We are very impress how he took time to assist us with our ES350, he even got the car ready when we arrive to see it..

JBLexus

Aug 11, 2016

Arthur and Jonathan were professional, informative, transparent and always pleasant during the entire buying experience. Their follow-up was always timely and added value to the process.

Emwright6

Aug 7, 2016

I am very happy with my experience here. I felt very comfortable, not rushed or pushed and happy with my decision. Jonathan stayed in constant contact but without going over board and that was what drew me to wanting to go look at my car instead of going somewhere else. I'm am very happy with my new-to-me car and would be happy to recommend to friends and family.

Sandy

Aug 4, 2016

I leased a new 2016 Lexus NX 2 months ago. Jonathan Lankford made this process a breeze. He was extremely attentive, asked open ended questions to find out what my needs were. He even followed up, afterwards to inquire if my needs were met and if I was happy with my decision.He has great sales experience and have recommended him to others as the "go to guy", if you need a car.

UshaRX

Aug 4, 2016

I recently purchased a new 2016 Lexus RX at Hennessey and I can not say enough good things about my experience here. If you are in the market for a new vehicle I highly recommend you go here and ask for Johnathan Lankford. Shopping for a new car has always been stressful for me and I REALLY appreciated the customer service that I received at this dealership. Johnathan was knowledgeable and informative rather then being pushy and I feel like I had all my questions answered. From the moment we walked into the dealership He gave us his undivided attention and completely sold me on the Lexus Brand. Even after my purchase he patiently showed me how to use the many features Lexus offers on my vehicle and called to follow up with me to make sure I did not have any additional questions. I have already recommended both Hennessey and Johnathan to my friends and family. Now I am totally enjoying my new car and very happy with my purchase :) Glad I joined the Lexus Family!!!

Bob of Athens

Aug 2, 2016

I have been buying vehicles for over 34 years, hands down this was my best car buying experience. I attribute this to Mr. Arthur Pigford, who is one of the nicest and most genuine autosales advisors I have ever met. During our 1st visit, Arthur spent at least 3 hours with us looking at and driving a number of different new Lexus models. The second visit we clinched the deal and 3rd we picked up our new Lexus, which was a really cool experience. Throughout the whole process, we were treated very well and welcomed as valued members of the Hennessy Lexus family. Lexus is known for its commitment to quality and excellence. Mr. Pigford and his dealership do an admirable job emulating the cars they sell. If you are looking for a Lexus, I highly recommend going to see Arthur Pigford.

Businesswise

Jul 30, 2016

Came in from Texas to buy certified pre-owned vehicle. These guys made it effortless. Top notch. Went out of their way to make it a great experience.

Cheryl

Jul 26, 2016

I was searching for a used car for my daughter to go back to school with. Arthur Pigford was extremely helpful, honest, and very transparent in all my interactions with him. He defined what car shopping should be like every day.

Brenda Cannon

Jul 18, 2016

My husband and I needed to replace our 18 year old LS400 and wanted to purchase a certified pre-owned LS460. We were dreading the process. Buying a car can be a real hassle. However, we couldn't be more pleased with the experience we had at Hennessy Lexus Gwinnett, Frank Mullin was our sales rep. He was very knowledgeable about what was available, and was also very knowledgeable about all the features of each model year. He was very patient and made sure he understood what we were looking for and our budget. The process went very smoothly and in just a couple of days we drove away in a beautiful pre-owned LS460. We couldn't have asked for a better person to deal with than Frank Mullin.

Happy Customer

Jul 15, 2016

My wife and I recently purchased a RX350 from this dealership. I must say after searching for several months and visiting several dealerships in the Atlanta, including other Lexus dealerships we finally settled on purchasing from Hennessy Lexus of Gwinnett. Mr. Pigford was great. His patience and willingness to listen to what we were looking for made it easy to work with him. He simply did what he said he was going to do and that meant a lot. I would highly recommend him and would seek his assistance on my next vehicle.

Keith Nash

Jun 22, 2016

Mr. Pigford assisted me with the purchase of my Certified Pre-owned ES. Arthur is the consummate professional- explaining the workings of the car from A to Z, with no pressure to buy. His follow-up too, made me feel important and valued. With Arthur and Hennessy, it doesn't end after you drive off the lot. I've recommended Arthur to a friend who drives a leased 2014 ES, and will not hesitate again, with enthusiasm, to any of my friends who express interest in a Lexus vehicle. Thank you for making my purchase an easy and uncomplicated one. I will indeed, use your dealerships for service when the time comes.

Zoeguooooooo

Jun 13, 2016

Hennessy is the first dealershop to go and then I decided to buy my car. Arthur is really nice to show me the car and answer questions.

Joseph Pognant

Apr 9, 2016

Buying a car can be a hassle, but not here. From the first response the buying process was easy, friendly and professional-with no pressure. The facility is clean and comfortable. From the receptionist to Frank the sales professional to Sean in finance, everyone was courteous and put you at ease. They make it simple to do business with them and took care of the details. Frank was fast to respond to our questions, knowledgeable about the product, straightforward in the dealings. I would recommend Hennessy and Frank.

Nima

Apr 9, 2016

I just bought my RX 350 from this shop, Frank Mullin was my sales consultant and he is very nice and helpful. Whole buying process was very smooth. This was my first Lexus and the service from Hennessy Lexus Gwinnett makes me not want to own anything else. I was pregnant and didn't have lot of time to visit and look around and Frank made it easy for me in getting all the information through email.

Daniel Estes

Apr 1, 2016

I took my 2016 GX-460 in for its first maintenance at 5000 miles. Tire rotation, check fluids was all they needed to do. My online appointment was honored and check-in a breeze in an inside office environment. My wait was short in the premo coffee room. Having a just-washed SUV delivered to within a few steps of where I was sitting was icing on the cake.

MATTHEW MEEKS

Mar 30, 2016

One reason that I continue to drive a Lexus is the service that I receive from Hennessy Lexus of Gwinnett. I have been a customer of this dealership for many years and have always had a great experience.

Kim Hayes

Mar 21, 2016

Service was excellent as usual. Came in for my 15,000 mile service and I was in and out in a very reasonable time with a clean car and a belly full of snacks and tea. PJ always takes good care of me.

LangES330

Feb 4, 2016

Julia Darley is so nice to work with. She greats you with a smile and is very knowledgable regarding service issues. She returns calls quickly and genuinely wants your experience to be the best it can be. The waiting area for service is comfortable and there are plenty of snacks and beverages should you get hungry. The issues with my car were diagnosed and fixed without an extended wait.

jattdds

Feb 3, 2016

LX570Great service by David O'Connor.It was a great buying experience for me and my wife.I David followed up regularly to give us the updates on the vehicle availability.Thank you

Judie B

Feb 3, 2016

Dani is phenomenal. Knowledgeable, friendly and patient. He stays about 30 minutes late to resolve some Enform set up issues for us. I felt bad that he stayed late but he wouldn't have it any other way! Thanks for a great experience.Judie

Julie

Feb 1, 2016

Frank Mullin was a joy to work with. He was responsive to our needs and schedules and didn't waste our time. Kept us informed on "next steps" so we always knew what to expect. Pricing was very competitive - so much so that we drove in from out of state to purchase our new vehicle! Very helpful to us in terms of getting set up with the "technology" on the new car. And although we weren't trading in our old vehicle, he gave us great advice on how to market and get the most $$ for our vehicle. We kept waiting for the "other shoe to drop" to turn this experience into the normal "awful" car buying drama...but it never happened! This was the best new-car buying experience we've ever had.

Lindsay

Jan 30, 2016

This is the second car my family has bought from Frank. He is so easy to work with. He is extremely accommodating and very knowledgable. He is a real pleasure to work with. I would recommend anyone to go see him!! Thank you Frank for a great experience again!

debjava

Jan 21, 2016

My car was given expert attention in every area and small things like my wind shield wiper that had developed a small but annoying squeak was fixed without me even mentioning it. Way to go Lexus technician! A nail was also discovered in the side wall of one of my tires that had not been evident to me! Way to go Lexus technician! The inside and out were meticulously clean... no short cuts! Way to go Lexus technician! Service folks were stellar...from the greeters to the exit drive out! I never want to own anything but a Lexus and I know the dealership to buy it from! Thanks Lexus!

apstubbs

Jan 17, 2016

The employees at Hennessy Lexus of Gwinnett are friendly and courteous. They are professional in their dealings with the customers and even suggest that the customer shops around for comparable prices of replacement parts like tires they offer. The service consultants explain in detail what one can expect from Lexus versus any third-party service outlet. They go out of their way to make the customers feel at home.

ChristyA

Jan 14, 2016

A friend referred me to Hugh Robb, the manager, who was very nice. I worked with Michael Wiggins and he was very easy to work with and I feel that I got a good deal. They had a large number of used Lexus vehicles on their lot which gave me a lot to choose from.

Top down girl

Jan 9, 2016

Love all of the staff. Very friendly and knowledgeable. Have never taken my car anywhere else in 12+ years. Highly recommend to all of my friends.

hlng2723

Jan 6, 2016

We've just bought our second Lexus in the last six years from Hennessy Lexus of Gwinnett. Joe Robb handled both transactions and we were very please on both occasions. We got the cars with the options we wanted for a very reasonable price, without having to haggle or deal with the high pressure tactics that often accompany car sales. Frankly, Joe is a consummate professional, both before and after the sale. We highly recommend Joe and his dealership. Thanks, Joe!

Todd75

Dec 28, 2015

Frank was very responsive which is ultimately why I decided to go with the dealership. He was very flexible and accommodative to my schedule. He was honest and upfront.

Violet

Dec 27, 2015

Mr. Kim is a Great advisor!. He goes beyond his duty of service to make sure the customer is satisfied. I am able to get the car in the shop and serviced in a reasonable amount of time.

phylscartel

Dec 24, 2015

SEAN WAS VERY POLITE, HELPFUL AND ACCOMMODATED MY NEEDS. HE CONTACT THE INSUREANCE COMPLANY TO OBTAIN THE CURRENT INSURANCE CARD NEEDED FOR THE LOANER VEHICLE.

Deanna

Dec 23, 2015

This has been my best experience in purchasing a vehicle. My salesperson, Eric She was amazing, no pressure just help. He showed me exactly what I was looking for and after purchasing set up my preferences on the vehicle. This dealership goes beyond customer satisfaction. I will only purchase any future vehicle from Gwinnett Hennessy and will recommend them very highly to anyone looking to purchase a Lexus.

LexusPearl

Dec 19, 2015

Michael Bando was professional, courteous, knowledgeable and patient. He took the time to show me many features in the car and he listened to my requests. He has called me already to check on how the car is doing and to see if I have any questions. He has great follow-up! Great experience! I am so excited about my Lexus!

ruben duque

Dec 17, 2015

Great customer service and great rcepetion by the whole staff. very welcoming and accomadating to your needs. Quick attention upon my arrival to dealership. I highly recomend Lexus of Gwinnett to anyone looking for a great Luxury Car.

Collyer

Dec 14, 2015

Previously bought over 25 cars from Hennessy. After a recent terrible experience with the Gwinnett Land Rover store I went to Lexus next door and I must say my wife and I have never experienced a more professional and friendly experience than Lexus Gwinnett. I must give Hugh and Joe Robb the highest accolades anyone can get. They are superb and certainly the greatest ambassadors for Hennessy Lexus. I would encourage all of Atlanta to buy their cars here. As I said I have purchased a lot of cars over the years and there can be no doubt they are the best.

mcg

Dec 8, 2015

I tend to be very skeptical about the new car buying process. I reviewed all kinds of cars and having a 2006 Lexus GS 300 and knowing the reliability and fun I have had driving the car, I knew Lexus would deserve a look. Frank took the time to explain the features in the new Lexus ES and even showed me how the navigation now performed better I was deadset against it!. Having the car for about 2 weeks I am thankful for Frank taking the time to show me what it could do and very glad I got it. I feel like Frank took the time to help figure out the right color and configuration for myself and my family. I really appreciate feeling involved in the process, Frank listened to what I needed and helped me find a great car.Great experience and would highly recommend!

Soundct

Dec 2, 2015

Mr Frank mullin is one of the best in atlanta area used auto dealers of any brands or make ,nonpressure no push , he takes extra time to take a brief discussion for every details of total buying process from applying to payments in every angle, which helped me to understand to decide buying the car or not or pick another one , got one from him and will come back again and and again and ,,,,, for sure

jayg2015

Nov 9, 2015

Very disappointing experience. Bait and Switch "tatics" - there is a lack of integrity and honesty with this dealership in my opinion based on my purchase experience. I would highly recommend you avoid Hennessy Lexus

Skylane02U

Nov 7, 2015

Five stars are not high enough to give to Joe and Hugh Robb of Hennessy Lexus of Gwinnett on the purchase of our new 2016 RX 350. We waited a year for the arrival of the new RX and Mr. Hugh Robb went the extra mile to obtain the nightfall mica with parchment interior RX 350 that we desired; when other dealerships failed. Mr Joe Robb was extremely knowledgeable of the advanced features in the new RX 350. He was able to demonstrate and setup a fully loaded version, when other dealerships barely knew the new car was on their lot. In addition, one cannot find a more courteous, friendly, and professional team.We would highly recommend them to anyone looking to purchase a Lexus.

CarSeeker

Nov 6, 2015

Dealing with Mr Frank Mullin was stress free, straightforward, honest and respectful. He understood the need and responded accordingly and in time. Not pushy/pressure.

Gator Fan

Nov 6, 2015

Very classy and knowledgable dealership everyone is friendly and very professional acting and in appearance .Had decided on the vehicle prior to arrival but changed my mind that evening on a newer model.Charles and Tom could not of provided a better transaction from the rest drive though the financing.I Highly recommend they were definitely worth the 90 min. drive from Paulding county.

richw350

Oct 27, 2015

This is the third vehicle we bought from Frank. He makes the process very easy and stress free. Always there for questions before and after the sale. Will definitely be back to see Frank when it comes time for our next vehicle.

lyndsmcd

Oct 16, 2015

This was my first time buying a car and it was in the midst of a stressful situation as I had totaled my previous car. Frank made the experience stress free, pleasant and easy. Can't say enough good things about Frank and the entire Hennessy Lexus of Gwinnett experience!!

Sally Jo

Oct 13, 2015

I always hated car shopping. That feeling changed when I went to Hennessy Lexus of Gwinnett. Mr. Frank Mullin was the sales person who assisted me. I told him what I wanted and he began bringing up the cars that met my criteria. He did not waste my time by bringing those that I wouldn't consider. All the people were friendly and helpful. Mr. Mullin became a friend not just a sales person. He went out of his way to make sure I was happy with my purchase and made sure I understood how the "extras" worked before I left. Many thanks to Mr. Mullin!Frances H. McElreath

SallyJo

Oct 11, 2015

I always hated shopping for a car but Frank Mullins made the experience a good one. He was kind, courteous, and made sure he knew exactly what I wanted before bringing cars up for me to see. He is a busy man and I don't know how he does all he does, but I was very pleased with this buying experience......and I love the car!Frances McElreath

JKR2015

Sep 6, 2015

I had the privilege of purchasing my first car from this dealership. Specifically, Frank Mullin.. He has surpassed my expectations in every way from start to finish.. I had always heard of the horror stories of buying cars but Frank was patient while I reviewed inventory and narrowed down my choice and asked 10,000 questions. The next time I need a vehicle I will definitely call Frank because I know the process will be seamless. I will also refer friends and family his way

lexus, mary2008

Aug 29, 2015

My husband and I purchased Michelin Tires for our Lexus. The tires were noisy with a bumpy ride. Contacted the dealership and complained they couldn't get tires in the same price range, they ordered the Michelin Primacy's for another $70. We waited 3 days to find out the Michelin Primacy's were on back-order and couldn't get them. The dealership stated the only other option was to order Good Year tires and that was all they could do. WE REFUSED!!! We ended up going to a tire store who swap the tires out for Yokohama's. My husband was told by Max Kim, he was glad that he could get it swapped out and the problem was taken care of. The problem we have after spending $1,200 for tires at Lexus they made no attempt to satisfy their customer we had to go somewhere else. Do not purchased tires at this dealership (NO OPTIONS). Will never buy tires from them EVER!!!!!They do not satisfy their customer.

Tfawn

Aug 24, 2015

I had the privilege of purchasing my third car from this dealership. Specifically, Frank Mullin.. He has surpassed my expectations in every way from start to finish.. He was patient (very patient) while I reviewed inventory and narrowed down my choice. He helped me weigh the pros and cons of purchasing a new vs preowned vehicle. He gave me a very fair deal on my trade.. The next time I need a vehicle I will definitely call Frank because I know the process will be seamless. I will also refer friends and family his way..

Dalmand

Jul 26, 2015

I had gone to 5 other dealerships before my husband told me about this vehicle. I left a message and nice gentlemen by the name of Charles Cook got in touch with me right away, on a Sunday, He told me they were not open on Sunday and would get back in touch with me the following day. He called on Monday and we negotiated a price that made us want to go and see this vehicle. We talked back and forth a few days setting up a day when we could make the trip there to get our car. It was the color we wanted inside and out. It had the package we wanted, limited. Wow, this Ford Explorer Limited 2013 was a dream come true. When we arrived and met with Mr. Cook we were offered something to drink right away, talk about customer service, wonderful start in my book. Mr. Cook was very professional and courteous. He had us laughing and we really enjoyed being there. We also enjoyed taking our car for a test drive and it was what we had expected it to be and more. Back to the office and on to the paperwork. Now we were introduced to Sean Kim. He too was a very nice and fun fellow to be around. He explained all the paperwork to us even the warranty we could buy or at least try for the 90 day period, money back guarantee. We did decide to keep the warranty. Time to go home and Mr. Kim brought us a bottle of ice cold water to drink on the way home. We had the best professional and fun service that we have ever had at any dealership. Also, with an SUV loaded like this one, the price was unbelievable!!Thank you very much Hennessy Lexus,Johnnie & Diane Almand

rlopilato

Jul 22, 2015

We just purchased our second Lexus from Hennessy and worked with Frank Mullin on both purchases. As in the past Frank was fantastic to work with and always up front in answering questions/concerns on any points covering the purchase. You get a great comfort level knowing that if you have any issues in the future that Frank and others will be their to support your needs.

MHJones

Jul 2, 2015

Frank went above and beyond to get me into a new Lexus. I had a very short time-frame and Frank worked with me every step of the way. He even drove 1.5 hours to meet me with the car. I couldn't be happier! Thank you Frank!!!

bearcatjer

Jun 29, 2015

Today i bought the second Lexus automobile from Frank Mullin of Hennessy Lexus. As with my prior experience Frank went above and beyond my expectations in his handling of my transaction. Frank is very experienced and demonstrates a high knowledge of his product....the Lexus. He shows real pride in representing Hennessy and treats customers like he would want to be treated. I have dealt with many Lexus dealerships and salesmen over the past 25 years and Frank is the best Lexus Sales rep i have every dealt with. From emailing me at 11pm about a car i was considering, to meeting me at another Lexus dealership to facilitate my purchase of the car they had which i was interested in, I have been very impressed and appreciative of Frank's attention to detail and his willingness to do whatever it took to provide me with a positive Lexus experience. He is a credit to the Lexus organization!

UGA John

May 10, 2015

I just bought my 1st Lexus and I have to say this was by far the best and easiest car purchase I have made. I worked with Frank Mullin and he was amazing. He went out of his way to make the process seamless and enjoyable. I would highly recommend Hennesy Lexus and Frank to anyone interested in a luxury car.

Quintina

May 4, 2015

I received the most best experience in purchasing in my second vehicle from 15yrs old. Mr. Frank Mullins was just awesome!! Explained ALL of the perks of the vehicle that I purchased and it also matched that was listed on cars.com. Hennessy Lexus of Gwinnett has a great atmosphere and professional employees. He is very knowledgeable of the vehicle I purchased and was very helpful to me. Thanks again for all your help with my vehicle.Quntina

Anna

May 1, 2015

This is by far the best experience I have in purchasing car. Mr Frank Mullin has been very patient and helping me I every details. I definitely will recommend my friends to him.

Molly

May 1, 2015

I brought my third Lexus from Hennessey last week. I worked with Frank after a referral. I couldn't have been more pleased. It was definitely a pleasant experience and Frank was very knowledgeable with all the new gadgets and offered to come to my place of business and review after I've driven it for a week or so so I would know all the questions to ask. I'm going to take him up on that!!!

Dan

Apr 30, 2015

I feel I got a great deal with no hassle. I am so pleased, I gladly refer any family or friend to buy a Lexus through Frank Mullin and Hennesse Lexus.

atllexus

Mar 15, 2015

This was by far the best car buying experience for me .I bought a Certified Rx350 and Frank worked with me and showed me the cars that suited by requirement and Budget .Having had my share of bad experiences at the car dealerships , was pleasantly surprised at how easy this experience was .Frank was extremely helpful right from showing the cars to giving me a ride home when i needed . Thank you Frank for making this absolutely stress free and enjoyable .

closebye customer

Mar 10, 2015

Awesome!! Frank Mullin is like you had a friend in the business. My wife and I had moved from New York and have been leasing a new Lexus every 3-4 years since 1999....so we know what we want and what would be a fair deal...with no hassles! We had a great sales rep there..who understood his customers...and we where hoping for a similar experience in Ga...A local Lexus dealer being the closest to our home (Alpharetta) was the first choice...We explained to the sales rep.. please give us your "BEST PRICE" (we did our research before hand and knew what fair price would be) because we would be going to other local dealers for the best price...well I guess since they knew we were new GA residents...they would play the "Price Game"...start out high and hope we would grab at a lower price that they offered...a game I DON'T LIKE TO PLAY!...I gave our price which I knew was fair..which they would not accept...so we contacted our next dealer Hennessy Lexus of Gwinnett, given Frank as our contact Rep..I gave the same request over the phone..."BEST PRICE"..Frank took our request for the lease...and just like that...did the calculations...and BEAT THE FAIR PRICE I had in mind...Finally a man who understands the customer!.. I never saw the vehicle, dealership or met the man...but I made the deal...over the phone...sight unseen!..We did all the prep work by phone also and we met him the next day to pick up our new vehicle...WOW...WHAT SERVICE...It"s like you had a friend in the business!...NO HASSLES...JUST FRIENDLY CUSTOMER SERVICE!! Especially from Frank Mullin "who goes the extra yard" for customer satisfaction! WELL DONE! We will... be repeat customers!

Lexus 350

Feb 15, 2015

Although we didn't purchase our vehicle from Hennessy Lexus of Gwinnett, our experience with Frank Mullin was outstanding. He was kind, patient, most informative, and never pushy. He helped us through the maze of knowing which vehicle was right for us and our budget with his excellent knowledge and expertise. He is a great asset to Hennessey Lexus!! Thanks, Frank the Tank!

ThinhNguyen

Feb 3, 2015

I was in need of a used car. I knew what I want, and searched online inventory of 4 Lexus dealers. I chose Hennessy Lexus because they had the car I want with very reasonable price and close to my work/home. I requested info from the website. Within an hour, Frank Mullin responded via email. We had several quick phone conversations, and I later see the car with my wife. We test drove the car. Frank showed us the price comparison with other dealers, the service history of the vehicle. We could have made harder bargain and save a little more money, but I rather have quick and pleasant experience and post sale support. Frank gave me free new floor mats, and asked us to bring the vehicle back after the weekend to update the NAV and to make sure the vehicle is problem free. I got a free loaner while the vehicle is in service. Overall it is a great experience and highly recommend Frank Mullin.

Jan

Jan 2, 2015

As I stood looking at the Lexus on the show room, Frank Mullin walked by and ask if I needed any help. He was so king and not pushy. He showed me 3 vehicles and gave a great presentation for each one. I could not believe how easy he made buying a new car. I'll always go back to him in the future . Lexus has a great representative with Frank Mullin !

kellybrooks1

Nov 3, 2014

I purchased a 2015 Lexus GX460 on Friday 10/31 after a solid 2 plus weeks of working with the Internet Sales Manager, Frank Mullin at Hennessy Lexus of Gwinnett. Frank was fantastic to work with and was extremely patient and attentive to my questions (ALL of our communication up to the point of signing the paperwork was done via email). I felt like Frank worked very hard to get me what I was looking for, and was very fair and honest about what he could and could not do. I never felt like I was being "sold" or pressured, which is a huge turn off for me. I would recommend anyone I know to see Frank at Hennessy Lexus of Gwinnett. My overall experience was extremely satisfying, and I couldn't be happier with my new purchase!

arforlife1

Oct 29, 2014

I tell you the team is amazing. Although there were some hurdles on my part with the trade, Sean and Frank assured me the entire process and worked out the deal. My wife and I are proud owners of a new ES 300. We will definitely buy again and Frank will be my sales person.

Skip1

Oct 16, 2014

I can't say enough good things about Frank Mullin. My wife and I have purchased many new and pre-owned cars and, without a doubt, Frank is the most knowledgeable, friendly, and responsive of all of the Sales Associates that we have ever dealt with. He is an expert when it comes to clear and responsive communications. Frank takes all of the mystery and stress out of the car buying experience. My wife and I have worked closely with Frank over the past two years and have first-hand knowledge of his superb "after the sale support". My wife purchased a new car from Frank about 2 years ago and I recently purchased a pre-owned car from him. No one has ever provided better after the sale experience than Frank. He also provided me with extremely valuable knowledge and support as I dealt with the other driver's insurance company during a recent auto accident. Without Frank's help I would be driving in a car that was eventually "totaled" instead of a great new pre-owed, certified Lexus 450h that Frank located for me. We will be purchasing all of our future cars from Frank. We really like the Lexus brand and we hope that Frank stays with Lexus for a very long time. However, we will buy whatever Frank may be selling at the time we need a new car.

sdglobal

Sep 28, 2014

I just purchased a new Lexus GX460 from Frank, the Internet Sales Manager, at Hennessy Lexus Gwinnett. Frank exemplifies professionalism, care for the customer and making the process as honest, easy and straightforward as possible. He was incredibly patient, letting me drive several different vehicles, as well as the vehicle that I was specifically going to purchase, before I actually bought the vehicle. At no time, did I feel pressure to buy or that there would be any surprises at the end. When the day came to make the purchase, everything was set up ahead of time and the entire purchase process took 15 minutes. After that, Frank spent 90 minutes with me, making sure that I knew everything possible about my new vehicle. Frank and the Hennesssy team are how it should be!

KRuocco

Sep 1, 2014

Frank responded to my online request quickly and without any high-pressure sales tactics. Everything was as agreed upon when we arrived at the dealership to take delivery of our new car. It was worth driving from the other side of Atlanta for and the entire process was straightforward and painless - as it should be. When it was time to sign the papers, everything was clearly laid out and there was no pressure to purchase anything extra. This was the most stress-free car buying experience we have ever had and we will not hesitate to go back for future purchases. I highly recommend Frank and this dealership.

copstad

Aug 19, 2014

Frank responded quickly, took us personally for test drive and handled all the little details professionally . There were no high pressure tactics and every person we worked with was efficient and friendly. This is the way buying a car should be!

heidi ogletree

Aug 9, 2014

Great place and wonderful people. I had an extremely wonderful experience. Very straight forward. The online listing was dead on point. No hassel no problems. Highly recommend anyone to cime there

chhorno

Jul 21, 2014

My family has serviced many of our past (and current) Lexus vehicles here, despite living over 100 miles away, simply because they are that good! We recently had our CPO CT200h serviced here and the experience, facilities, and customer service (Tony Park) were still top-notch! When it comes time to purchase another Lexus or have any of our cars serviced in the future, we will definitely come here first. I highly recommend this dealership to anyone!

dknoble333

Jun 15, 2014

After an awful experience at a nearby Chevrolet dealership, I had the BEST CAR BUYING EXPERIENCE OF MY LIFE !!! Frank was AWESOME, & I have been telling anyone who will listen, about how Frank & Hennessy Lexus made the whole experience a breeze, no pressure, GREAT service, just an all round GOOD WAY TO DO BUSINESS.....Oh & I am thankful that my previous experience led me to Frank & Hennessy, because I LOVE MY VOLKSWAGON GTI !!!! THANKS FRANK !!!!!!!

Gators1996

May 1, 2014

After many years of longing for a Lexus Frank Mullins helped me to make that dream come true. I was referred to Frank by a previous happy customer. Frank spent a great deal of time helping me to decide which Lexus was best suited for me and in hunting down the RX 350 that had exactly all the options I wanted and was the perfect color. He kept me informed daily of the status of the arrival of my vehicle and made sure that everything was perfect the day I picked it up. I cannot say enough about the friendliness and patience of all of the staff at Hennessy that assisted me. I do not know why anyone would buy a Lexus anywhere else but at Hennessy. If you want a terrific sales person who does not pressure you ask for Frank.

sdfuston

Mar 26, 2014

I had searched various web sites for over a month for a 2010 Toyota Sienna XLE van. After calling several dealers and either missing their listed Sienna or unable to make a deal, I called Frank Mullins at Hennessy Lexus about the Sienna they had listed on Cars.com. I asked him several specific questions about the van. He didn't know all the answers at that moment, but said he would go to the car and call me back. A few minutes later, not only did he call with the answers, but even sent specific pictures to my smartphone to provide visual answers. As I was over a 1000 miles away, it took a few days to do the deal over the phone, but soon my wife was able to make the trip to Georgia and was driving away extremely happy. The car was even better than advertised. Frank and all the staff at Hennessy Lexus that had anything to do with the deal went out of their way to make sure everything was excellent about the car, down to the smallest detail. Frank even followed up after the sale to make sure my wife had a safe trip home and the car was performing as expected. When my wife says that the experience was much better than she expected, that's saying something! It is very unusual to find a car dealership with such high values and a sales person that goes above and beyond very high expectations. I have purchased other vehicles via phone in other states. I have not had the excellent total experience that I had with Frank and Hennessy Lexus. I hope to have the pleasure of buying a car from them again and will certainly tell my friends and family how great they are.

SELOC1

Feb 18, 2014

Our family has purchased multiple Lexus vehicles from Hennessy Lexus of Gwinnett for over ten years and Frank is our wonderful salesperson. Frank is always attentive and worked with me out of state for this purchase for my family who are in Atlanta. There was always communication and it was another pleasant buying experience. On the day of picking Frank surprised my family with a bow and sent me pictures and a video documenting the pick-up which was very thoughtful since I was not there. We highly highly recommend Frank and Hennessy Lexus of Gwinnett and literally pass by 2-3 other Lexus dealers and drive 60 miles to get our service and our cars from here. Thanks also to Hugh, Joe, Nuum and the rest of the fabulous team.

cmalbrecht1

Feb 11, 2014

Frank made this buying experience very simple and painless for my wife and I. I was able to get most of the initial work done remotely so that literally all she had to do was "sign and drive". Thanks for a great vehicle and we look forward to building a long term relationship with you and the dealership.

macleish

Jan 13, 2014

Frank was very attentive and answered every one of my inquiries very quickly, within minutes. He obviously cares about the customer and represents Hennessy with the utmost professionalism. Everything was ready on time and correctly. He followed up with me several times after the sale; I would definitely recommend both him and the dealership.

damienbuggs1

Jan 12, 2014

I had a wonderful experience at Hennessy Lexus. My salesman was Frank Mullin and he provided great service for me during my purchase of a Lexus. It was a New Years surprise for my wife, Frank and the Hennessy staff delivered! Thank you Hennessy Lexus!

leaveittodeaver

Nov 11, 2013

Jack Ross was great to work with at Hennessy Lexus of Gwinnett. I had been looking for a used Toyota Avalon and they recently took one in on trade. I found it on their website and inquired about it. Their website had lots of photos of the car and also provided a free link to the Carfax. Jack was very helpful by honestly relaying to me everything they knew about the car. This gave me the confidence I needed to make an hour drive from the west Georgia area to go look at the car. The car was exactly as described, the price was very fair, and I bought the car that evening. It's also worth mentioning that I never felt pressured at all during the buying process. David Carr was also very helpful when it came to financing the car. Both Jack and David stayed after the dealership's regular closing hours to get everything wrapped up for me. Thanks to Jack, David, and the folks at Hennessy Lexus for such a great buying experience!!!

Ascot

Nov 8, 2013

As a long-time loyal Volvo owner, my husband and I became interested in the Lexus RX hybrid. Michael Wiggins at Hennessy Lexus Gwinnett was our guide in explaining the Lexus make and model to us. Since we were looking for a pre-owned RX hybrid in preferred colors, Michael called every week for over four months to check on our search and report what had come into the dealership. Because we were not in a hurry and because Michael was so considerate to our desires, we purchased a 2011 Lexus RX450 H. He very patiently and thoroughly explained the vehicle's electronics to us oldsters and checked up on us to answer any questions that may have arisen.Even though we live inside the Perimeter, Michael's professionalism and persistence lured us to the Duluth dealership.We thank Michael for making our purchase a pleasant experience

pebbles25

Nov 7, 2013

One of the easiest and best vehicle buying experiences. I spent a lot of time looking for the right vehicle via the internet and I ended up buying from Frank because of his wonderful customer service and great pricing. I negotiated a price with Frank by e-mail and he came back and matched my price within minutes. I live 2 hours away from the dealership and was having a hard time finding time to make the trip to Atlanta, so Frank delivered the car to me. All the paperwork was complete and all I had to do was test drive the car and sign a few documents and the car was mine within 15 minutes. Frank goes above and beyond to make sure his customers are satisfied. Would highly recommend Frank for your car buying needs.

coltrain72

Oct 25, 2013

Frank was incredibly helpful and accommodating during the entire process of me purchasing my vehicle from Hennessey Lexus. This is the first time I have worked with a salesman almost completely by phone and email, and it was a wonderful experience to say the least. Frank went above and beyond to create a deal that worked for both of us while being very honest and straight forward.Thanks Frank!David Cole

ericbentz

Oct 19, 2013

I recently purchased the 2014 IS 250 from this dealership. My sales person was Frank Mullin. He made this experience easy, friendly and convenient. I am very busy at work and Frank was able to negotiate the sale over email and just a few calls so I could remain focused at my job and not have to sit at the dealership for hours. Delivery was perfect, he detailed the car and went over all of the options, etc very clearly. I would highly recommend him to anyone for a new car purchase. I am very happy with the new car. Thank you Frank!

gtrbate

Oct 10, 2013

I started my inquiry into a new Lexus purchase online. Frank was the first Lexus sales person to respond and what a blessing that he was! Frank worked so hard to make sure that we got the exact vehicle that we wanted in the color we wanted with all the "extras" that were important to us. This was no easy feat!! He went far above and way beyond the call of duty on this deal. I appreciated his timely responses to any emails, calls, or texts, as well as his willingness to keep me updated on the progress of our purchase. He did not waste my time by not being prepared or running late. This is the fourth Lexus that we have purchased from this dealership, and you'd better believe that we will be back again someday in the future! They are a great family of sales and service people!

Minimanvan

Sep 14, 2013

I went to Hennessy Lexus of Gwinnett to look at 2 Honda Odysseys that were advertised online; but I ended up leaving with a Toyota Sienna. I spoke with the receptionist while I waited for a salesperson and told her how I find it difficult to trust car salespeople. [Prior to visiting Hennessy, my fam and I had been to two dealerships, and I felt like a piece of meat once I drove up.] She assured me that Jack was a straight shooter. Boy, was she right! I never got the vibe that Jack was trying to take advantage of my family and me. Not once did he even ask us to buy a car. My wife and I made the decision on our own without any manipulation from Jack. He just sat back and let us talk. On top of this, the dealership in general was great. The staff was friendly. There was a playroom for kids. Snacks and drinks were in the waiting area. Wow. Great experience all around.

jpavey

Sep 11, 2013

I just purchased my second brand new RX 350 from an unique individual, Frank Mullen. He not only meets customer expectations but exceeds them. He is always focused on the customer and goes over and beyond to make his customers happy. He continues to support his customers with great service and solid advice. In short, Frank is a five star salesman that shows passion for his customers. I cannot thank him enough for everything he has done for me and making me very happy with my purchase. Thanks Frank!!

iamnobody

Sep 3, 2013

Frank did a terrific job! He put a lot of effort into my purchase and I would recommend both Frank and Hennessy Lexus as this was my third purchase from this team. Their service department is simply exceptional and will continue to earn my business.

RGMTRM

Sep 2, 2013

After reading reviews on this website, we contacted Frank Mullin regarding a 2013 RX350, and we were NOT disappointed. Frank is a true professional who focuses on meeting the needs of his customer. His product knowledge was very helpful; he asked questions to learn which features were most important to us and guided us through the various packages to equip our vehicle. Frank's "no pressure" approach and the competitive pricing made our purchase decision stress free. We had a 2 1/2 hour drive to pick up our new RX350 so we scheduled our appointment to avoid as much Atlanta traffic as possible. Upon arrival we found Frank had the car and paperwork prepared, he spent all of the time we needed going over features and we were on the road home exactly as promised. Frank has followed up with us after the sale and we couldn't be happier. In fact, this has been our best new car purchase experience ever!

JJ48

Aug 16, 2013

My wife & I are from Tallahassee, Florida & have been looking for a pre-owned LS460L for months. We found one listed on Cars.com from Hennessy Lexus of Gwinnette and decided to give them a call. We were put in contact with Mr. Michael Wiggins & he was absolutely outstanding! We explained to him what exactly we we're looking for & he said this was the vehicle for us. We made arrangements to travel to N Atlanta and view the vehicle. The vehicle was absolutely perfect in every way! Michael offered us a test drive & explained every single option in detail. After the test drive we decided to purchase the vehicle. After a short wait & a short time in the finance office, we were ready to bring are new Baby home to Tallahassee. Before we left, Michael again explained all the features of the vehicle until we were 100% comfortable. He exceeded our expectations in every way! This Dealership is 100% First Class!!! If you are in the market for a New or Pre-Owned Lexus, contact Michael Wiggins, you will be glad you did. Michael, I want to thank you for going above & beyond in exceeding our expectations. If we, or any of our friends are ever interested in a Lexus, you will be the first person we call!!!! Thank you my friend!!!

htorgersen9

Aug 9, 2013

Went back to Hennessy Lexus to trade in my 2009 GX 470 For a 2013 GX 460 and once again worked with Frank Mullin. Over the past 4 years my wife and I have purchased several vehicles from Frank and his service and attention to detail, including pricing, has always been fantastic. We would recommend Frank to anyone looking to purchase a Lexus

JustABill

Aug 9, 2013

Had a great buying experience, Frank is top notch and was very fair. I would recommend this dealership and Frank Mullin any day of the week. Btw, Mr. Hennessey... Give Frank A Raise.

cwmichelli

Aug 7, 2013

Carla was great to work with. Never meet her before and had deal done an car we wanted over the internet in less than 3 hours from the time she contacted me.2013 LS460 was a surprise for my wife, we live over 300 miles from dealership and Carla had car ready for pickup with bow on car when we arrived. She spent over 3 hours with us going over details of car before we left dealership.Hennessy Lexus is a first class operation.

brock009

Jun 6, 2013

I just bought my second car with Frank. As always, the service was fantastic. I received an email outlining a low interest rate promotion and followed up with Frank regarding trading my IS in for the RX. He responded quickly and got the process started. I had my RX within two weeks. Here are a few things I like about Hennessy Lexus of Gwinnett and Frank specifically:- Frank will not let you buy a car you dont love. He is not in the game to make a quick sale. He asks questions, knows what you want, and bends over backwards to find it. - Frank (and anyone else Ive worked with at HLG) does not add pressure. This is key. - Frank spends lots of time with you. He pulls comparisons, CARFAX records, maintenance records, financing options, and tons of other documents so you know youre getting a fair deal.- Frank will call you on his days off if necessary. In addition, he responds to emails, calls, and texts in a timely manner. You feel like youre his only client.I highly recommend HLG and Frank. There is a reason they are ranked so well. Both times I have gotten exactly what I wanted. I will be back.

msalle2

May 28, 2013

I am not one for writing reviews, yet my experience with this dealership was so exemplary I felt obligated to express my positive experience. I live in MD and purchased/shipped a vehicle from this GA location with ease. This was my first out-of-state car purchase and Michael Wiggins worked with me daily to make for a smooth transaction. The car was in great condition with no surprises and I feel we reached a fair price. Documents were shipped to me overnight and I had the car within a week of payment. Constant communication with Mr. Wiggins, and overall professionalism of this establishment put me at ease throughout the entire process. I appreciate the amount of help I received and would undoubtably recommend this dealership to anyone looking to buy a new/used vehicle. Thank you for a great car buying experience. If I am ever in the Duluth, GA area, I will be sure to stop by to shake some hands. Best regards.

Laurenb319

May 9, 2013

What an amazing experience! This was my first time buying a car and this dealership made the experience easy and painless! They thoroughly explained the process to me and guided me through each step 1 at a time! Frank was and quick to return my emails and gave me all the information on the vehicle I asked of him! I'm now the proud new owner of a fully loaded 2013 Nissan altima! Thanks franks for the great experience!

Rlvancleave

May 4, 2013

One of the easiest and best vehicle buying experiences we have ever had. My wife and I spent a lot of time looking for the right vehicles and we ended up buying 2 vehicles from Frank because of his wonderful customer service and excellent pricing. We completed our vehicle request late on a Saturday night. We had an email from Frank within 5 minutes even though it was after regular business hours. Within two weeks, he had both of our vehicles ready for purchase with very competitive pricing. We live 2 hours away from the dealership, so Frank made sure everything was ready by the time we arrived and we were out the door in no time. He even gave us a great recommendation for dinner on our way home. He goes above and beyond to make sure his customers are satisfied. Would highly recommend Frank for your car buying needs.

msvancleave

May 3, 2013

One of the easiest and best vehicle buying experiences we have ever had. My husband and I spent a lot of time looking for the right vehicles and we ended up buying 2 vehicles from Frank because of his wonderful customer service and excellent pricing. We completed our vehicle request late on a Saturday night. We had an email from Frank within 5 minutes even though it was after regular business hours. Within two weeks, he had both of our vehicles ready for purchase with very competitive pricing. We live 2 hours away from the dealership, so Frank made sure everything was ready by the time we arrived and we were out the door in no time. He even gave us a great recommendation for dinner on our way home. He goes above and beyond to make sure his customers are satisfied. Would highly recommend Frank for your car buying needs.

R4133

Apr 27, 2013

One of the easiest and best vehicle buying experience I have ever experienced. While on a plane leaving Atlanta I was surfing car sites looking for a certifiedLX 570. Made initial inquiry to Frank the Internet manager on a Tuesday who provided all requested information by the time I landed and we struck a deal to purchase on a Wed contingent upon a test drive on Friday when I returned from my trip. Paper work Prepared in advance and out the dealership doors and driving off the lot 45 minutes later. I tend to stay loyal to good sales / customer service sales folks so I look to follow / work with Frank and Nalley in the future.

MartyGray

Feb 18, 2013

Purchased a preowned 2008 Altima from Karla Jones and I was 5 hrs away. Karla sent me detailed pics, checked the car out for me, answered all of my super detailed questions accurately, timely & in a friendly manner. I flew in and she picked me up herself. She made sure I was comfortable throughout the process. Even wanted me to text her so that she knew I made it home safely due to the long drive. After I was home 4 days, had an issue with the A/C not working. Contacted Karla and she quickly returned my text/emails. She worked with me as did Tim, the sales manager to make sure the A/C was fixed. Karla even contacted me while a family member was in the hospital to make sure all was going okay with the repair. Tim emailed me on the weekend to let me know they would cover the repair and apologized for any inconvenience. I can't tell you how much that meant to me being an out of state customer. This was the best buying experience at a dealership that I have ever had. I have told all my friends, it is worth the 5 hour drive to buy from Karla, Tim and anyone else at Hennessy Lexus of Gwinnett. I definitely will be checking with them when I make my next purchase.

visva999

Feb 10, 2013

I went to the dealership determined to purchase a ES350 with check/cash. I offered them a total out the door price and after some going back and forth I was offered two options - one in Georgia and the other in Florida which I was told will be a few thousands lesser (since I had a residence in Fl at that time). After giving a deposit (they did not have the color I wanted at that time), I took the offer of purchase in Florida. After nearly two weeks I got a call from them saying the car had arrived. When I went back, ready to pay, I found out to my dismay that they had made the Florida offer without the tax component. Effectively they had wasted two trips and 10 days of my time. They had hidden this fact till the last minute since I had repeatedly asked for the written copy of the offer and they never sent it. I find it very unethical and feel tricked into believing that I would be paying lesser in Florida (even though it is actually higher because of an extra registration fee). There seems to be no consequence for this behavior of the dealers and I am not sure why they think anyone walking into the dealership are less than intelligent.

clambros

Jan 20, 2013

On 31-DEC-2012, I took delivery of Lexus #12. A new 2013 Lexus LS460L (Black / Parchment). This is my 9th lexus from Hennessy Lexus of Gwinnett and Mr. Joe Robb.As always, customer service was EXCELLENT. Joe (and Julie, inventory manager) were able to find one of the most difficult color combinations, and kept me posted on the shipping progress.Delivery was PERFECT, with the assistance of Dan Dupress (technology specialist) and even helped to get my iPhone synced with my "info-tainment" system.Nice job to all ! I will be back ..

jalexander545

Dec 27, 2012

Great experience!. From the moment my wife and I walked in to Hennessy Gwinnett we felt at home. Bob, our salesperson, was extremely professional and immediately put us at ease. He didn't just give us a great price, he took his time and really cared about our needs. Buying a car has never been so easy and straightforward. Be sure to ask for Bob!

BPHBPH

Dec 21, 2012

My wife and I recently purchased our first Lexus from Hennessy through Joe Robb. As a car enthusiast, I found Joe to be quite knowledgeable about autos, particularly our Lexus. Joe was easy to work with and met all our needs with competitive pricing. He is a true sales executive and Lexus automotive professional. We would definitely recommend this dealership to our family and friends. Also after the sale, Lexus Technology Specialist Dan Dupree, did a fantastic job in his vast role.

dconnor

Dec 19, 2012

I can't say enough wonderful things about this dealership, and Karla. For the first time in my life, buying a car was a painless experience. The quotes were fair, the pricing transparent, and the sale non pressured. I would recommend this dealership to anyone considering purchasing a new car!

mylexusisawesome

Dec 19, 2012

This dealership is wonderful! From the moment I stepped on their lot till the time I drove off the lot with my new Lexus, it was a great experience!

macii61

Nov 17, 2012

Lexus dealerships are supposed to be impressive. Hennessey Lexus of Gwinnett was no different in that regard. What impressed me infinitely more was the customer service level of Bill Perillo. He made me feel as if my pre-owned RX 350 purchase was just as important as someone buying a brand new Lexus. I went on a test drive with Bill after work the night prior to my purchase where he gave me the ins and outs of the vehicle. The following afternoon I came in to close the deal. Bill was supposed to leave for the day at 4:00 PM. As my bank was crosstown and would have to go there to pick up the dealer check. Bill waited until I went and came back (in rush hour traffic). After I completed filling out all the paperwork, closing out with the sales manager and purchasing additional protections, Bill still took the time to go through the workings of the vehicle with me before I left. It was 8:15 PM by the time we were done. The dealership had closed already. I truly appreciated his level of dedication. Bill is extremely competent about all aspects of purchase. From his knowledge of the vehicles, to trades, to the handling of insurance, to the financials; he was on top of it all. Everything being done with a friendly and courteous demeanor. Let's face it, the majority of us feel like we're going into battle when buying a vehicle. Bill made the process pretty much painless. I would recommend Hennessy Lexus of Gwinnett and more so the skills of Bill Perillo to provide you with a desirable vehicle purchase experience.

Trayo1

Nov 14, 2012

Outstanding service and product across the board. Karla was very knowledgeable and professional. She gave us all the information we needed about the hybrid option packages available and the prices on those packages.

hennessydealership

Nov 12, 2012

Karla Jones at Hennessy Lexus of Gwinnett did a great job of finding the right new Lexus for me at the right price. This dealership honored the Consumer Reports savings certificate discount, gave me a good price on my trade-in, and made my car shopping unbelievably simple, pleasant and efficient. Karla was especially sensitive to my needs and aware of my comfort level in every way.

klindberg

Nov 12, 2012

Frank was extremely knowledgeable and helpful in my interest in a Lexus 350C convertible. I originally came to the dealership looking at.a 2010 Lexus 350C used vehicle with less than 9000 miles. He was very patient with me as I compared this car vs. A new one. We decided on the new 2012 model and I couldn't be any happier with the vehicle, Frank and Hennessy Lexus of Gwinnett. I will Regina buy another vehicle from Frank and strongly recommend him to my family and friends.

Gxxx

Nov 10, 2012

These guys are the gold standard for dealership service. We have had several occasions for returning for routine service. Every experience was outstanding. You will not find a better service department anywhere.

aischer

Nov 4, 2012

Karla was great to work with, competitive with pricing, and very knowledgable about all features of the RX350, electronics and mechanical. She provided great tips regarding the myriad of settings available on the car.

mrghance

Nov 2, 2012

I purchased a new LS460 and worked with Frank Mullen. He was professional, knowledgable, and followed up on my needs. I do recommend this dealership and Frank.It was a easy and smooth experience - with a fair price.

letsgoblue67

Oct 31, 2012

We had a terrific experience with Mr. Mullin and Hennessey Lexus. Frank was extremely competitive and bypasses all the typical BS you get in buying a car. He knows his product very well and understands that you are a consummate shopper and need a great deal. He was really helpful and patient - didn't bug us at all. He did a super job prepping the car and instructing us on operation of most of the salient features.

kayingleong

Oct 22, 2012

We had a great experience with Mr. Mullin and Gwinnett Lexus dealership. Mr. Mullin has been really helpful. He is very patient. He is willing to work with our needs which is very important to all customers.

Denise Gladfelter

Oct 20, 2012

My wife and I have been loyal Lexus owners and Karla Jones assured that will continue. She inititiated the contact and within a week had us in a great new Lexus of our choice at a fair price. Her attitude and professionalism are outstanding.

chartnell

Oct 19, 2012

Karla Jones was spectacular from my first interaction with her until I signed the paperwork on my new car. Karla challenged my preconceived notion about car sales consultants. She was kind, courteous, genuine, and honest. She earned my trust and respect from our first conversation. Not only did she help me narrow down my decision criteria, but she also gave me space to make the decision that best suited myself and my family. Beyond making the sale, Karla genuinely cares about her customers, follows up to ensure that they are satisfied, and works toward a long-term relationship. This car buying experience has been the most pleasant, by far, and I would highly recommend the folks at Hennessy Lexus of Gwinnett to anyone interested in a Lexus. Part of what made the car buying so satisfying was the collaborative culture at the dealership. I visited a number of dealerships in the Atlanta area and felt a palpable sense of competition and pressure among the sales consultants. At Gwinnett, however, I observed sales consultants sharing smiles, engaging in friendly exchanges with each other, and deferring to each other out of respect, authentic relationships, and a strong desire to deliver an outstanding customer experience. An example of the outstanding atmosphere I experienced was when I visited the dealership to test drive a vehicle. Karla had gone home for the evening, so Michael Hibbert kindly demonstrated the vehicle to me and organized an outstanding test drive. He selflessly shared his time and invested in relationship with me even though he stood little to gain. The type of collaborative interaction that characterized the partnership between Karla and Michael is one example of what made the car buying experience at the Gwinnett dealership so special.I have been extremely satisfied with my car, the purchase price, and the overall experience in buying the vehicle. Hands down, I would choose to purchase another vehicle at Hennessy Lexus of Gwinnett. It is a special place that values it employees, its customers, and its culture.

thomas a mor

Oct 16, 2012

The reason i would recmmend hennessy lexus is the people. Every person we spoke with was friendly, helpful, informed and ready to do whatever it took to satify our needs.Frank the salesman and Dan the tech guy were great. thanks for a great time.

lcangeopol

Oct 10, 2012

I am a (3 times)returning customer of Hennessy Lexus of Gwinnett and all I can say is that it is a real pleasure to buy a car at this place. I have worked with Frank Mullin and each time he went above and beyond to ensure I was a satisfied customer! I would recommend Hennessy Lexus of Gwinnett to anyone who wants to have a great car buying experience.Thank you Frank!!

jacqui o

Oct 8, 2012

I spent a lot of time looking for the right vehicle. As soon as I drove the RX 350 I was sold. I live in an area where there is little to no negotiation on a vehicle. Frank answered my inquiry quickly (not an automated response, even though it was his day off), and over the course of several days ( and a LOT ) of correspondence I finally made my purchase. He was kind, considerate, knowledgeable and made me feel good about my decision. The whole process was fairly stress free and the pick up was pretty easy. He gave a pretty thorough "all about your car" lesson before we left the dealership as well, which I really appreciated. I would purchase another car from Frank and this dealership again. ! Thanks.

BonifacioB

Sep 24, 2012

I just purchased a new Lexus RX350 and had a wonderful purchase experience dealing with Frank Mullin. It was one of the best so far. I loved the way Frank made sure everything was ready by the time we were there at the dealership. It was also the shortest time ever in any dealership. No high pressure sales talk, no junk fees. Frank sent the numbers before I left the house, so I had enough time to make sure everything was in order. I spent approx 30mins going through the formalities to get my car. The rest of the time time was spent on learning how to use all the car features (which, btw was very detailed and pleasant). Frank gave me an awesome price as well. Great experience.

randee.black

Aug 26, 2012

My experience was absolutely amazing with Karla and Lexus of Gwinnett! Karla came highly recommended by my friends and I had the most wonderful time getting to know her and her team. Karla made me feel like family. Her on-time response to my concerns and questions were top notch, and quality of service was unlike anything I have seen in the industry.She was able to get me exactly the car I wanted for the price I could afford, all within just a few days. They all were very patient with me and I will always return to Karla and the team at Lexus of Gwinnett to buy my next car and highly recommend them to all of my friends.Thank you so much, Karla, for making my car buying experience the best EVER!Sincerely,Randee Black

kvillewolf

Aug 24, 2012

Using cars.com, I found a great looking used Toyota Solara convertible at Hennessey Lexus. I inquired via email and soon got a response back from Frank Mullin. He also followed up with a phone call shortly thereafter. There was no pressure whatsoever from Frank, just a helpful, customer friendly approach. I wasn't able to come view the car for five days as I live about 2 hours from the dealership. Frank, working with his management team, was able to arrange holding the car until I could get up there. During the five days, we stayed in touch and Frank sent me inspection reports on the car as well as information on the previous owners. I made a "verbal handshake" agreement to take the car if the test drive went well. Frank advised me that he had to be at a previous commitment all day Saturday but had arranged a colleague to help me look at the car. The car was already cleaned and prepped, and was exactly as described. Needless to say, I bought the car and am very pleased with it. Frank and team did a wonderful job and I wouldn't hesitate to recommend him or this dealership to anyone. Thanks for a great experience!!

apstubbs

Aug 11, 2012

My shopping experience at Hennessy Lexus of Gwinnett was phenomenal from my first contact via the Internet, through to actually working with the staff in person. They made me feel welcome and they all tried their best to ensure that I had a great shopping experience. Each person cited above, performed at standards well above what I was expecting from the dealership. All of my questions were answered and when I was satisfied with the price offered, friendly and relaxed atmosphere, I made a purchase decision. Hennessy Lexus made me feel quite at home as opposed to feeling like just any other customer. My message: Keep doing what you are doing and you'll always have my business.

Kwilliams2012

Aug 8, 2012

I searched online for an extended amount of time looking for the "right vehicle" at the "right price". The minute I walked into the dealership, I was greeted by Mike and his associates and we went directly to the vehicle that I purchased. I called in 1 hour prior to my visit and I had a HUGE list of questions that were answered either on the telephone with Mike Harris or in person by Frank Mullin. Frank Mullin went above and beyond his area of responsibilty. We sat for 2 hours comparing vehicles in the same class as the Used 2012 GMC Terrain with UNDER 5,000 miles in PRISTINE condition.Frank was open and honest as we compared the vehicles and helped me to make an informed decision. After meeting with Frank and more research I realized I had the BEST DEAL out there for my parameters and 2 day later I had the keys in my hand. I have worked in the car/finance industry in the past, and I put Frank to work searching and shopping for the BEST possible interest rates appicable to me. Frank was helpful, friendly, knowledgeable and very efficient. Even days after the sale, he was extremely helpful in assisting me with some of the technical features that I had questions about.The level of customer service and competency exhibited by this dealership, specifically Frank Mullin is SUPERIOR. I WILL be purchasing my next vehicle from Hennessy Lexus of Gwinnett in a few years.

rilmar1

Jul 31, 2012

I was interested in a 2013 Lexus RX 450h and I live in Northwest Florida. Since no dealership was very close, I wanted to look in the Atlanta area near family. Ever since the initial internet contact with Karla Jones, the entire experience was a pleasure and outstanding. She worked to get the deal we needed and located exactly the RX 450h exterior color, interior color, and upgrade packages we wanted even though that exact vehicle was designated for a different dealership. The experience could not have been better. I highly recommend Hennessy Lexus of Gwinnett and Karla Jones!

lcang

Jul 9, 2012

This is my second car I bought from Hennessy Lexus of Gwinnett. It is a pleasure to work with Frank Mullin, Hugh Robb and all the others. I cannot say enough thank you for the great service I received from Hennessy Lexus of Gwinnett. I will always recommend their business to anyone.Thank you!!Lidia Cangeopol

lintonhigh

Jun 14, 2012

Buying a new car is most often a stressful experience as we encountered from other luxury car dealers. When we entered the dealership and looked at the sticker price, we started to leave and Frank came up and introduced himself. He focused on our needs and budget as well as extensive knowledge of the Lexus line. We felt comfortable all the time and absolutely no pressure to buy. We left feeling good and we still feel as good today. Frank,in our opinion, represents what makes this Dealership a pleasure to deal with. I would recomend Hennessy and Frank Mullin to anyone.

SusanAuci

Jun 12, 2012

Karla Jones was very fast, efficient and friendly while finding a car for our family. She was a good listener and very friendly, never feeling like we were being sold on anything.

MikeM2

May 26, 2012

2nd vehicle purchased from this dealership. Very professional and courteous business transaction. Competitive pricing and comprehensive financing options. Outstanding service department with as promised results. We'll be back.

jcarwile10

May 25, 2012

Both Tim Cox and Frank Mullin went out of their way to satisfy our demands with patience and understanding. Our questions were answered promptly and both gentlemen were extremely courteous throughout. We were given space and time when needed and they were there to assist as required.

jimrosa

May 24, 2012

Frank was a pleasure to work with. He was very patient and thorough with us. Frank is a very courteous sales person and we had a great experience with him and the dealer. I highly recommend doing business with Frank and Hennessy.

Jean Hagan

May 17, 2012

I have been wanting the Lexus RX 350 for quite some time and finally decided I could purchase one. Mr. Mike Harris helped me select the vehicle that fit me and my budget. He is by far the most pleasant and knowledgeable dealer representative I met during my "shopping". I visited several dealerships. I never felt pushed or overwhelmed by him. I have had occasion to call him after the sale with some questions and he treats me with respect and a caring attitude. I have purchased several cars in the past at other dealerships and it seemed once you bought you were forgotten. Not so with Mike Harris and Hennessy. I plan on keeping this wonderful car for awhile but when I trade you can be sure it will be with Mike Harris and Hennessy. Thank you Mike.

kayshivers

May 7, 2012

Purchasing a new vehicle can be a horrendous experience; infact, the first day we looked at vehicles, we did so on a Sunday to avoid sales consultants. We wanted to just look at vehicles "in peace." However, from the first moment we were approached by sales consultant, Mike Harris, we felt at ease. Mike was not your "typical" car salesman everyone dreads to talk to. He was always courteous, respectful, and had a wonderful sense of humor. We spent a portion of 3 separate days at the dealership. The first we spent test driving a vehicle, and learning about the product (RX350). When we explained that we were still just trying to gain information about many different makes and models and were leaving to visit another dealership, Mike completely understood. He was never pushy or aggressive. Mike's personality makes you want to buy a vehicle from him. My husband and I discussed just that fact over the course of the next week. As we narrowed our options, Mike answered all of our questions. He was very knowledgable about financing and the product itself. A week later, we purchased a new vehicle from this dealership. Dave, who handled our financing, was extremely kind as well. We feel certain that if we ever have a problem, Mike Harris will do everything in his power to assist us. Thanks for a great experience! (K&M S.)

Gary Meyer

Apr 26, 2012

Bought my second Lexus from Joe Robb, after 1st was totaled in an accident. (Thanks to Lexus for an extremely well built, safe car, I am still here). Joe remembered me from 8 years ago, and again provided top notch service finding a replacement Lexus. Fair pricing, understanding attitude, and a pleasure to work with. Will refer any others to him without hesitation.

tmills

Apr 11, 2012

Frank did a terrific job. He promptly responded to my email inquires and worked diligently to meet my expectations. Certainly went above and beyond by delivering my vehicle to me in Greenville, SC on a Friday evening.

dog4pony

Mar 24, 2012

Entire experience was positive! Frank Mullins did an excellant job of assisting me from the very first telephone call all the way to and even after I picked up my 2005 LS 430. Over a four day time span, Frank was very responsive, cordial, helpful, and most importantly not pushy. I was impressed. Frank and everyone at the dealership I came in contact was pleasant. Your team excels over every other company I delt with in my recent search for a car.

prg892

Mar 24, 2012

I live in South Carolina and was directed to Hennessey Lexus, Duluth, GA by the COSTCO Auto Buyers Program. I was expeditiously contacted by Frank Mullin who handled, at my request, pre-purchase efforts by email and later by phone prior to my arrival at the dealership. Over the years, I have purchased many vehicles and I can say my experience at this dealership with Mr Mullin was one of the best. He conducted our business with friendliness and professionalism. Frank and "Dan" stayed with us for an inordinate period of time to provide instruction in the use of the many electronic devices on the RX350 and assured us that they would both be available at a later time to re-explain or answer any questions. Kudos to "Dave" in Finance, what a friendly man who made everything simple and answered all our questions. The Hennessey experience was a very positive one and I would recommend to anyone this dealership and the employees that were involved with my purchase.P.R. George

auto123456

Mar 9, 2012

Frank Mullin was very patient with all the questions I had about 2005 Lexus SC430. Email contact worked great and was very convenient as I live in North Carolina. Car delivery was pleasant and I appreciate picking me up from a car rental location. Car is as described with a single exception that the tires described as run-flat all season turned out to be regular summer tires - but this should not be issue for a while with warm weather we have. If you need a car and do not want to break a bank email Frank!

nanbillbyerts

Mar 1, 2012

This is a great dealership. Could not have asked for more. Go there, everybody! I called them looking for a certain car and they agreed to bring it to my house.

Nancy 1

Mar 1, 2012

My husband and I went to Hennessy Lexus of Gwinnett yesterday, February 29,2012, and purchased a 2008 Volvo C70. I must say that the experience of purchasing the vehicle was the most pleasant car buying experience I've ever had. Frank Mullin was our salesman,and he was so personable, non-pressuring, helpful, and honest. Integrity is what makes a good business. Franks "shines" with integrity. Thank you, Frank and Hennessy Lexus. We will be back!!

Susan Allen

Mar 1, 2012

They were awesome to work with and i would recommend them to anyone! They were responsive and did everything we asked to prepare the car and it was a breeze to buy a car from them.

Liackos

Feb 21, 2012

I purchased a 2008 Lexus RX400H on Feb 16, 2012 From Hennessy Lexus. I had my previous car (1999 RX300)serviced for all my oil changes at this location and Frank Mullen made sure to greet me when I came in over the nine years I have known him. When I was ready to trade in my RX300 I made sure that Frank was available. I received the same excellent attention to detail that I expected . He made sure that I understood all of the many technical improvements in the RX400H Lexus. I would never consider purchasing an automobile from anyone else.

dwhiteslinc

Feb 20, 2012

All of the employees I came in contact with at the dealership were very helpful and accommodating. I dealt with Frank Mullin for the purchase of my RX 450h. He definitely went the extra mile for me on the purchase price and beat the competition hands down. I expected the service and friendliness from Lexus, but not the competitive pricing I received. Frank was everything I would have hoped for in his knowledge and explanations concerning the vehicle. Dan Dupree was extremely helpful in going over the technology in the car, which is extensive. He was also very accomodating with following up on some additional information I requested as a followup.I look forward to my Lexus experience owning the RX and will give Hennessy the business for service.

deidrestrick

Feb 11, 2012

This is my second purchase from Hennessy. I initially submitted an on-line inquiry via the Hennessy website regarding an ES model that I was interested in. This was on a Sunday. Within an hour Frank Mullins had responded to my inquiry. I eventually settled on an ES model but it was located at the other Hennessy store on Peachtree Industrial. Frank was instrumental in putting me in contact with King Hardy at the Atlanta store, who was able to close the deal on my ES. Both sales consultants were very courteous, knowledgeable and helpful thru out the entire process. I'm very satisfied with my purchase and will certainly look to doing business again with Hennessy in the future.

hetaylor

Feb 11, 2012

Although I have a Lexus ES, the Toyota V6 Solara is my daily routine car. I like it because it has a 5-speed, which is rare on that car. The clutch started slipping very slightly after 217,000 miles. So I parked it and starting getting quotes for replacing the clutch package, resurfacing and so forth. I went to several Toyota dealers and got prices ranging from $1500 to $1800 (that included a ridiculous $175 to resurface the flywheel), which I could have done at a machine shop for about $50.While at Hennessy Lexus for something else, I asked if they could do the job. CJ Agri came up with a price that was drastically cheaper than any Toyota dealer, including Atlanta Toyota, which is just down the street from Hennessy Lexus of Gwinnett. I had the car towed in by AAA (even though it was driveable) and received a 2011 Lexus ES350 loaner. Having the 2011 ES for several days was absolutely fantastic, for my older ES doesn't have a drive quality anywhere near the loaner car. I was given status updates each day or gathering parts and repairing the car. Although it was finished around 230pm, he told me I could bring the loaner back the next morning. My Solara felt just like new, well in my mind. It seemed perkier, started out faster and the clutch pedal was now light to the touch (which actually take a little getting used to). I am happy! Should you use them? Well, at least ask for a quote, because as I found, even though they are Lexus dealer, they work on other brands, even beyond Toyota. Ask for CJ.

dsupplies

Feb 8, 2012

This is my 4th buying experience at Hennessy Lexus. The sales and finance experience were exceptional, as always. As an added bonus, Dan Dupree, their Technology Specialist went over the vehicle and its technological components and answered questions that had to be embedded in the car manuals. Thanks to him, I can now operate my Lexus RX350 with more knowledge and that means "safe driving"!! Thanks Dan...you're literally a "lifesaver"! Also thanks to the GM, Mr. Robb, for not only thanking me personally once, but twice and offered his assistance if I ever needed it. Hennessy Lexus of Gwinnett really does treat you like family!

Eric B

Jan 31, 2012

Living in Tennessee (4 hours from Hennessy Lexus) and being an engineer may have made a successful transaction difficult for most dealerships and sales people. Fortunately, working with Frank Mullin and Hennessy Lexus was easy and a pleasure. Again, as an engineer, I am very direct and very picky about the products that I purchase and the quality that I expect, including quality of service. Frank not only provided me with all of the information that I requested on the RX350 that we bought, he also provided me with even more detail than I expected (detailed pics, documents, etc). This was great considering that we were transacting everything while being roughly 250 miles apart. By the time we were done exchanging emails and information, I felt confident that I was purchasing a great car at a better price than I could find elsewhere and that the rest of our deal would go smoothly. When I arrived at the dealership several days later to finalize everything and pick up the RX, the car was great, Frank was more than helpful and the entire transaction went very smoothly. My wife and I were both extremely pleased and glad that we found Frank and Hennessy Lexus. I just wish we lived close enough to use Hennessy for our continued service. However, rest assured, when it is time for us to purchase another Lexus, we will be calling Frank.Please note however that it is unfortunate that some other dealerships just "don't get it". I tried working with several lexus dealers in TN and KY that were closer to me without success. The prices at a couple of them were outrageous and several did not even want to bother dealing with someone long distance by phone and email. Luckily, Frank and Hennessy truly wanted to earn my business and it showed. Again, they made my long distance dealings ultra smooth and pleasurable.Word of mouth is a powerful tool and one that I plan to use often regarding our experience with Frank Mullin and Hennessy Lexus. Thanks guys and gals!!!

coloradoboy

Jan 23, 2012

I spotted a beautiful car online and went to the Hennessey Lexus dealership to check the car out. We braced ourselves for a bad experience.When we arrived, we were introduced to Mike Harris, the salesman who would help us. Let me tell you about Mike. He was friendly, helpful, and not at all pushy. Neither was anyone! This experience was so rare, we were taken aback. In every other car dealership we ever visited, we had to "escape by the skin of our teeth" because the salesmen were "vultures" in their approach. But not Mike.In fact, when we left the dealership (I didn't buy the car on that visit), I went back to work and waited for the antics to start - I waited for the phone to ring, but it never did. I was even more confused because I just knew Mike would call trying to pressure me into buying that car. But it never happened.While on vacation the next week, I called Mike asking about the car again, and he helped me through the entire buying process "over the phone". He took the bull by the horns and helped me make the deal. When we went to pick up the car, the entire staff was so friendly and helpful. I still cannot believe the incredible experience we had, a one of a kind. All the staff at Hennessey should be applauded for standing out as different. They really do care for the customer, and it definitely show.I will be back.......

sftechllc

Jan 18, 2012

My wife and I have worked with Mike for 5 years and this is the second car we have purchased from the dealership. Mike has been very good to us and we have been very pleased with the 2 cars we purchased. I would highly recommend Mike to anyone. He is very courteous and easy to work with. Tim was great to deal with, as well. There was not a lot of back and forth which I appreciate as time is a valuable commodity these days. I have a lot of respect for Tim and how he goes about doing his business. The other nice thing about the dealership is that the service center is second to none. they are great to work with especially our service advisor Drew.

invda143

Jan 13, 2012

My wife recently graduated school and wanted to reward herself with a Car. We began searching the used vehicles locally in Alabama and found an IS-350 she liked at Tom Williams in Birmingham. We test drove the car and tried to work with the high pressure salesman at the dealership but could not get him to understand my wife was not settling for something she did not like. We were not impressed with the customer service there. My wife then went on line and discovered another vehicle she liked at Hennessy of Gwinett. We phoned Karla Jones and spoke with her about the car. She went above and beyond to go out in the RAIN and look the car over and send pics to my cell and e mail. She also made several trips back to the car with questions my wife had about the physical features and conditions of the car. We have never purchased a vehicle via the internet and had no intentions of doing so in this case, however, Mrs. Jones made the process so easy and comfortable that we did almost everything via e mail and I went to the dealership without my wife and made the purchase. The process was flawless and customer service from EVERYONE at the dealership was amazing. They even called the next morning to ensure I made it home OK and to make sure we were happy with the purchase. This was an amazing dealership!!!!

vnaso

Jan 12, 2012

My experience with Hennessy Lexus was exceptional. I dealt with Karla Jones, whose attitude and professionalism made the process easy and pleasant, far exceeding my expectations.

Tom Preacher

Jan 6, 2012

I was looking to purchase a new 2012 CT200h. I worked with three different dealerships during the process. One of them by visiting the dealership and working with a sales person. The other two started by me using the internet and that's how I got in contact with Frank Mullins. I new what options I wanted on the car and all three dealerships did not have the car on their lot. All three gave me pricing without knowing the others price. One of the dealers I did the back and forth on price and was told that the price could not get any better.Frank was able to give me the best deal, find the exact car I wanted,quickest delivery, no back and forth hassles with price and options.It was a great experience and would highly recommend Frank Mullin and Hennessy Gwinnett to anyone looking for a Lexus.He also has a vast knowledge of the Lexus and has been able to answer any questions or get answers quickly on anything during and even after the sale.

gfmarts

Jan 3, 2012

Frank Mullin treated my wife and me with the utmost respect and professionalism from the beginning to the end of the sales process. He is extremely good at his job, and he is a credit to the Hennessy organization. While this is the first car we have purchased from Hennessy Lexus, I am sure it will not be the last. This is a VERY well run dealership.George F. Marts

Basaraba

Dec 28, 2011

Bought a new IS 350 from this dealership. After having talked to several dealers, this organization was simply very straight to work with offering competitive pricing and no surprises. We did not have to engage in endless negotiation, and the paperwork was prepared in advance and well organized. My wife and I had a very positive experience with both our sales representative and the finance manager. No one pressured us and all and all it was a very comfortable atmosphere which I would highly recommend. Lastly, I'm a difficult buyer and they left me feeling very satisfied with the process.Bob

soyica

Dec 27, 2011

From the very beginning Frank was nothing less than amazing. He made me feel as if I was his top priority. I did not expect my car buying experience to be as pain free and stress free and it was with Frank Mullin and Brian Westbrook.At no point did I feel defensive or taken advantage of. In fact, the entire experience from my initial inquiry email to finalizing the paper work with Brian to driving off the lot far exceeded all of my previous car buying experiences. I felt as if I was purchasing a car from a friend. Professionalism, honesty and integrity goes a long way and Frank and Brian nailed it! I traveled 20 miles past a much closer Lexus dealership to Hennessy Lexus of Gwinnett. It was well worth the distance traveled. Frank and Brian made this a special experience to remember. Guys, thanks a thousand times!Regards,Soyica Lyles

rrdj

Dec 24, 2011

The customer service was excellent and a very friendly environment. Mrs. Karla Jones and Mr. Brian Westbrook were wonderful and helpful. Would recommend to family and friends without hesitation.

jamiepellis

Dec 22, 2011

I couldnt be happier with my buying experience at Hennessy Gwinnett. Michael Hibbert was by far one of the best sales guy Ive ever worked with and he went out of his way to make sure I was happy with the entire process from agreeing on a price to understanding how all the gadgets work on the RX350. The whole process was fast and pain-free. I will definitely go back to him for my next car purchase and recommend him to my friends.

wdgieseking

Dec 22, 2011

This is either my third or fourth car from Hennessy Lexus of Gwinneet. Joe Robb and his brother Hugh are excellent to deal with. They make the car buying experience straightforward and no nonsense. They value your business and work hard to get everything done your satisfaction.

steveobevo

Dec 14, 2011

Frank Mullin did a very professional job throughout the purchase process. I will recommend him to my friends.Drew Wagner does a consistently excellent job and influenced our decision to buy another Lexus (our fifth).

estuhldreher

Dec 7, 2011

My salesperson, Frank Mullin, was great. He was very professional and patient. The overall experience was good and I would recommend this dealership to my friends.

Ray Tarnosky

Dec 7, 2011

This is my first Lexus and my first dealing with Hennessy Lexus. I worked with Frank Mullin and purchased a pre-owned 2010 RX350. The whole experience was a positive one with no surprises and lots of customer service. Frank was straight forward with the information about the car and the pricing which we did via internet and phone. My experience at the dealership proved to be what I expected in viewing and driving the vehicle as well as taking care of the details associated with creating a satisfied customer. I would recommend Hennessy and Frank Mullin to anyone looking for a new or pre-owned Lexus.

halee5487

Dec 5, 2011

On December 2, 2011, I submitted a request to three dealerships regarding new car pricing. Karla Jones wrote me immediately, and said she would love to be the one to put a new ES 350 in my driveway. I called her, and we discussed which vehicle I would be interested in. I then asked for her "rock bottom, drive out" price, sent via email. Some sales associates will not do that, but she was very willing. Her response was lightning fast. I printed the email, and asked if I could come see the car. Even though she was supposed to leave work at 6pm, she said she was happy to stay late and work the deal out. I received a fair value for my trade-in, and there were no surprises when we were ready to sign the papers. Karla waited until everything was signed, and gave me a great review of all aspects of the car, including pairing my smartphone with the bluetooth.Everyone at the dealership was extremely friendly and helpful from the moment I walked through the door. You could not tell they had worked all day. Everyone had a smile, and they genuinely seemed to enjoy their work. I drove home that night in a gorgeous 2012 Lexus ES350 in satin cashmere.Today, December 5, 2011, I took the car to have Stone X installed. There was no waiting period, and then they took care of updating all my personal preferences on the car. Karla also demonstrated entering phone book contacts. She truly gives exceptional customer service, and I never want to buy a car from anyone else!

fredhupp

Dec 3, 2011

Hennessey employees were friendly, helpful and completely professional during our search for and purchase of a Lexus. We knew what our financial considerations were and their sales manager made us a very fair deal without any need to negotiate or spend embarrassing time trying to argue for a better price. It was the best car-buying experience we have had in 56 our years of marriage

cgroom

Nov 28, 2011

My wife and I found several Lexus RX online and contacted Frank Mullin to show us these cars while we were in Atlanta for Thanksgiving. Frank was outstanding. He showed us both cars we were looking for and we eventually bought one. He was extremely knowledgeable about the cars. Frank was very patient with us. Buying this car while actually a pleasure. That was first for us. Frank is not only a good salesman but a nice guy. I will shop with Lexus Hennessey again.

LM84

Nov 21, 2011

This is our 3rd purchase with Frank of a certified pre-owned vehicle from Hennessy Gwinnett. Frank has been super helpful in the past in finding the perfect vehicle to fit our needs. Our most recent purchase happened very quickly and Frank got everything fixed and turned around in record time in my opinion. I couldn't be happier.

charlieb1

Nov 20, 2011

Frank Mullin was a pleasure to deal with; he was in contact either by phone or email several times, often after hours, answering a lot of our questions before we arrived at the dealership. He took extra time thoroughly going over all the RX 350 features and set-ups after purchase. On our 2.5 hr drive home from the dealership, Frank called to see how we liked the handling and ride of the RX350. Would highly recommend Frank to our friends and anyone looking for a lexus.

loraine1

Nov 20, 2011

We have been a member of the Hennessey Lexus Family since our first purchase there in 2005. When I began to contemplate the purchase of an AWD, I called Frank Mullin and after discussing my needs, he located the perfect 350RX. The service he provided in finding the vehicle, preparing the necessary paperwork ahead of time (with Brian Westbrook), and educating me on all the vehicle features was excellent. I know that Lloyd Leggette will continue to provide the same high level of vehicle servicing on my RX as he has on our other two Lexuses.

JAH1109

Nov 17, 2011

Frank Mullin was very professional and very thoughful throughout our car buying experience. He answered all our questions, spent time explaining and demonstrating all the features of our RX450h. We have purchased well over 12 cars from various dealers and this was by far the best experience we have had. We would HIGHLY recommend this dealership, and particularly Frank, to anyone in the market for a Lexus. We came away with the conviction that Frank's focus was not just on making a sale, but on building a trusting long-term relationship with his customers including us. You expect professionalism from a high-end dealership such as Lexus, but this was above and beyond...and refreshing.

dbd

Nov 1, 2011

I recently bought a car from Mike Harris at Hennessy Lexus of Gwinnett. He was great to work with - not pushy, patient and knowledgeable. I spent 3 days looking at cars with him and in between visits, went to another dealership. They were pushy, rude and even lied about a car. I'm glad I went back to Mike and he had the car I wanted. I would highly recommend Mike and everyone else at the dealership.

kgbrock

Oct 31, 2011

Frank was very professional in our dealings and he found us the right car at the right price. During the delivery process, he took his time to explain all of the car's options and features and it was very helpful to us. I would recommend Frank to anyone who is in the market for a new or used car.

tracypeacock

Oct 31, 2011

Frank Mullin was outstanding from the time I spoke with him on the phone until I left your dealership. We came late in the afternoon, but Frank was adamant about showing how features worked on the truck - after closing. He gave us service and car fax reports on the vehicle we purchased. He definitely went above and beyond customer service. He is still following up through emails and delivering on agreements we made during the transaction. I would definitely recommend Frank and the Hennessy dealership to anyone purchasing a Lexus. The experience we had from walking in the door with the receptionist to signing paperwork was outstanding. I have never signed paperwork for a vehicle in less than 20 minutes!! Frank even advised that the tag would be mailed to us - WOW!! I am rating Frank's service as EXCELLENT!!

jdpratt28

Oct 24, 2011

This dealership has class. They showed excellence in all areas of the sale. We located a vehicle at their dealership from out of state, contacted our salesman, and had an entire deal worked out before we even made the 2 hour plus drive. When we arrived the car was clean, had our name on it, and was parked out front. The paper work was all in order upon arrival all we had to do was test drive, trade keys, and sign. It was by far the most seamless vehicle purchase of our lives. They worked with us on trade allowance, price, financing, and options. They showed extreme hospitality even offering refreshments while we were there. Bill, our sales man, was kind, courteous, and respectful. Brian our financing agent was polite, patient, and honest. These folks worked together to get us the best deal they could. They were extremely cooperative even with our two year old son playing in the office. Even with Lexus being known for its high class luxury cars and wealthy cliental they displayed to us the same treatment as any other customer even with us purchasing a used, off brand vehicle. They really rolled out the red carpet. Before we left they took time to detail the car one last time. These folks made it easy to buy from them and we would definitely purchase from them again. They took great care of their customers and being from out of state didn't seem to make a difference at all.

ycotl

Oct 24, 2011

It was a pleasure working with Frank Mullin, Karla Jones, and David Carr. They were very professional and rather helpful. They went above and beyond to provide excellent customer service.

gmgarner

Oct 20, 2011

I had an enjoyable experience from the time I walked through the door at Hennessy Lexus-Gwinnett. The purchase of my Lexus ES 350 was a smooth and easy process. The service was exemplary from my sales purchase with Frank to the finance manager. Although Frank was heading a big on-site event at Lexus that day, he still ensured I received the service I needed. Karla Jones took me on my test drive and Mike Harris also help with answering any questions I had as well. At no time did they make me feel like I was just 'Frank's' customer. I felt as though they appreciated my business and by the end of the process I felt like I was part of their 'Lexus' family. They make a great team at Hennessy Lexus-Gwinnett and for that reason I will be driving 40 minutes to Gwinnett to bring my Lexus to Hennessy Lexus-Gwinnett for service.

jimehogan

Oct 8, 2011

We recently had a wonderful car buying experience at Hennessy Lexus of Gwinnett with Frank Mullin, the pre-owned Internet Sales Manager. It was a delight to have someone more interested in your needs rather than your wallet. He was very professional and low key which is highly unusual in the car sales market. He never made a promise he could not keep and always went out of his way to satisfy the customer, which rarely happens anymore. We are very pleased with our car and it was a pleasure to deal with Frank Mullin! We will certainly return to Hennessy Lexus of Gwinnett and Frank Mullin for any cars that we might need in the future. Frank, thanks again for making our car buying experience awesome!

ssss460

Oct 4, 2011

It has been a real pleasure to deal with Frank on the purchase of our new-to-us certified pre-owned Lexus LS460. Frank was extremely polite and very respectful of our time and needs during the process. He listened to what we wanted and consulted with us about our options. He was very patient. He never tried to pressure us into making a decision, and he always made himself available to quickly respond to any questions that came up (and we had a lot of questions). This was our second time working with Frank. The first time, he found the perfect ES300 for us, although we decided not to buy because we were having a new baby. When we got ready to purchase again, we were pleased to find that Frank was still available to assist us. This time, Frank helped us choose the right LS460 for our family. He made the process quite enjoyable and we are very excited about our purchase. Thanks for everything, Frank!

pathoward2

Sep 28, 2011

We were so happy to deal with Karla during our recent car purchase. I feel like we made a friend along with our new vehicle!

billotott

Sep 26, 2011

The purchase experience was great. Frank Mullin was my sales rep, he was very knowledgable as well as flexible in meeting my schedule. I think the price was fair and market and the added service Hennessey and Frank added is why I chose this dealership. The Hennessey reputation for honesty and integrity is why I chose to do business here. I continue to recommend both the dealership and specifically Frank Mullin as folks you want to do business with. My next car will definitely come through them.

FGRhone

Sep 25, 2011

Frank was by far the most kind and helpful auto salesperson that I have ever met. He was very honest and understood exactly what we were looking for. He worked with us to get the car that we wanted, how we wanted it. He was most gracious to us, and I would HIGHLY recommend this dealership, and particularly Frank, to all of my friends and colleagues. We felt like we were working with a friend, not salesperson. Thank you Frank and Hennesy Lexus! I am really enjoying my (new)2007 LS460L Lexus.Dr. Felicia Rhone

dhanraj

Sep 22, 2011

I have worked with Ed since I have bought my Lexus(2008), and he is the best service adviser I have ever dealt with. I feel confident in bringing in the car and asking his advise and he lets me know what the best solution is., because of the service, my next car will also be Lexus.

naynaylewis

Sep 22, 2011

Michael Harris did an excellent job in helping to meet my request on purchasing a 2008GS 470 Lexus SUV. What impressed me most was how hard he worked to make sure I got exactly what I was looking for while not subjecting me to high pressure tactics.I recommend him without reservation to anyone looking to buy a new or used Lexus.

Keri1388

Sep 19, 2011

Frank was very helpful, and did a great job getting me set up in my vehicle despite the fact that it was not a Lexus model. I would most definitely work with him in the future!

jworthy

Sep 6, 2011

We were in the market for a new lexus and one of our friends suggested we use Hennessey. Our friend had been assisted by Frank Mullin many times and he arranged for us to meet with Frank. We could not have asked for a better experience. Frank was exceedingly accomodating and pleasant to work with. We test drove an RX 350 and made the purchase that very day. It was a pleasure to be taken care of in a "non-pushy" way. We would recommend Hennessey to anyone who asked. Thanks. Joan Worthy

tevans3

Sep 6, 2011

I truly enjoyed working with Mr. Mike Harris. He was very helpful, pleasant and knowledgeable. He wasnt pushy like some salesman can be, so I didnt feel pressured. I bought my car from him and went back to up grade for something with more features. Any questions I had about the product he had an answer and if he didn't know the answer he found the answer. I like that! When I ran across this site I felt like I had to let someone know of the great experience we had with him. I sent a letter to the corperate office, but I dont know if it made it. I always have a great experience when I come to the Lexus dealership, but Mr. Mike Harris went above and beyond the call of duty. He made sure my husband and I knew exactly how to work everything in the car. He treated us like we were a part of the Lexus family. He always has a smile on his face and that makes us smile. Thanks a million Mike for your excellent customer service. We will be back to purchase another vehicle and we will also tell our friends about the excellent sales person (Mike Harris) at Hennessey Lexus dealership. Thanks again Mike!!!!!!!!!! Keep up the good work!!!!!!!!!

russell ivey

Aug 30, 2011

Through out my life time, I have purchased several vehicle, visited many Dealerships and talked to an enourmous amount of Sales person. However, I must say that the experience that I had at Hennessy Lexus of Gwinnett, has been the most pleasant of all. The individual service given to my wife and I by Mike Harris was impeccable.His friendly and courteous personallity, along with his knowledge of the Lexus was exceptional.He gave his undivided attention to us toward every question ask, and provided us with the proper answer, that we were inquiring about in our questions. We never felt pressured in any way, and was very comfortable while durning business with Mike Harris. We ended up with a great vehicle and are very happy to have had such a wonderful buying experience. Thanks; to Hennessy Lexus of Gwinnett for having a personlike Mike Harris as part of your team, and raising the bar in quility customer service.Sincerely,Russell & Gloria Ivey

ericam

Aug 26, 2011

On 8/24/11 I purchased a 2011 Lexus ES350 from a wonderful sales person - Mike Harris. He was pleasant, easy to work with and made the entire experience stress-free. Once the sale was complete and before I took delivery of the car, Mike showed me around the dealership, and introduced me to people in the service department. He also walked through every feature of the car with me. Mike even set up the car's blue tooth for me! I really love my new car. It has the smoothest ride of any car that I have ever owned. Thanks Mike! It was a pleasure doing business with you.

elletk

Aug 25, 2011

This Lexus dealership blatantly LIED TO ME and upcharged me on my previous Lexus. When I approached them about it, there was an admission (after they knew I had several items of proof) but I received NO apology and NO reimbursement. I will never return to them because of it. Details: they said they had to SHIP MY CAR IN FROM ANOTHER ONE OF THEIR LOCATIONS (made it sound like out of state), and I would be charged $500 because they would put it on a flatbed truck to bring it here. I asked where this location was, and they wouldn't tell me. Red flag #1. When I received my car, it had more miles on it than my initial invoice, and the mileage was exactly the amount from their other dealership 5 miles away. So they CHARGED me $500 extra to DRIVE the car 5 miles...no flatbed truck. Nothing. Therefore, I will NEVER deal w/ Hennessey again and would encourage others to find a halfway honorable dealership.

Sarina Roth

Aug 23, 2011

We visited several dealerships before we met Mike Harris at Hennessy Lexus of Gwinnett. Each sales person we previously encountered seemed as if they didn't care whether we were there or not, much less if we bought a car from them. Only a few minutes after we met Mike Harris at Gwinnett, I hoped he would have the car we wanted because I actually wanted to buy a car from him! He was immediately personable and made us feel very comfortable and welcome. He was not pushy but very interested in hearing exactly what we were looking for and was more than willing to take whatever time necessary to try to help. Thankfully, they did have the car we were hoping for and we were very happy to purchase it from him. All of the staff at the dealership that we met were very friendly. The dealership is run professionally, with great respect for their customers and potential customers alike. We love our Lexus, and we loved the service we received at Hennessy Lexus of Gwinnett.

Meg Dure

Aug 5, 2011

Buying a new car can be a daunting task for an older woman like myself. My husband was always the one who made such purchases for me in the past. But his health no longer allows him to take care of such tasks, so it was totally up to me to make a selection and take care of the deal. I went on line, as I knew I might like the Lexus. After finding the exact car,I did a search for where to find it. I set my heart on a particular color -- little did I know the Cerulean blue was going to be VERY difficult to find. However, once I was connected to Karla Jones at Hennessy Gwinnett, she made me feel that I was the ONLY customer in the world, and she set out to make my dream come true. With the help of her associates, they were able to locate one of only several cars in the country that would fit my request. Then they went the extra mile to make it happen. In days my beautiful EX350 was in Duluth...ready for me to pick up and drive home to Athens.! I have made friends for life at Hennesy Gwinnett. The staff took care of my every need, and made sure that I was satisfied in every way. Which I am. My new "dream car" is now a reality, and I am so grateful to Karla for her persistence. She has an excellent knowledge of the product, and her customer relation skills are beyond reproach. I also would like to commend the general manager, Hugh Robb, for his financial advice, and Brian Westbrook for easing me through the paper work so painlessly. I am a customer for life.

steveheimberger

Aug 1, 2011

You know the difference between flying coach and first class? Thats the difference between Hennessy Lexus and other dealerships. Everything was first class during my purchase of a new 2011 Lexus ES 350. Karla Jones helped me find the exact car I wanted in short time. The actual car buying process was quick and painless with ZERO pressure and ZERO sales tactics that many other dealerships employ to close the deal. The Finance gentleman Brian Westbrook took a very consultative approach and evaluated my exact needs when he paired me up with available warranties and additional services. If something wasnt a good fit for my needs, he quickly and honestly told me so. Again the experience felt more like purchasing from a longtime friend who would shoot you straight (And I had only known Brian for 5 minutes). Finally for my friends that questioned why not a BMW? The BWM, half sports car half luxury car, sounds kind of like an Enduro motorcycle. Doesnt really do either very well! Cant take it to the motocross track and jump with my CR250r, cant take it to the mountains and keep up with my Suzuki Hayabusa. If you want a true luxury car that is smooth, quiet, powerful and comfortable you cant go wrong with the Lexus ES350. If you want a true sports car check out the Porshe 911 turbo.

jckemp

Jul 30, 2011

Frank is by far the best salesman I have ever worked with in over 45 years of buying cars. He cares! Even though this was for a service, as usual, he checked on it and made sure I was satisfied...probably not his job. Julia was great also. She is always personable and efficient.

famu4us

Jul 28, 2011

Frank MullinsIs a good salesman. I expecially liked the way he covered all of the details about the car and exposed all of the information that we needed to make a decision. He was courteous and not so aggresive like so many salesman are. The worst that that a salesman can do is go get his boss to talk to you. Frank did not do these things. He took care of our needs all the way through the process.Mr. & Mrs. Smith

JubileeBay

Jul 28, 2011

We recently purchased a pre-owned Lexus RX 350 and would like to share the positive experience we enjoyed in working with William Perillo towards the purchase of this vehicle. He was extremely knowledgeable of his product and though we had narrowed our search to a Lexus, he helped us to further refine it. We left the dealership and felt certain that we would purchase a Lexus and upon further discussion we asked, "What are we waiting for?" We returned to Hennessy Lexus due to William Perillo's knowledge of the Lexus line and his ability to establish a comfortable working relationship between the dealership and the customer.

rebeccavabulas

Jul 26, 2011

We have purchased 4 Lexus cars from Joe in less than two years. It is has been a very position experience and Joe Robb went over and above what we would expect. He continues to follow up with us and answers any questions we may have. Joe is truly a professional and Lexus is lucky to have him on their staff.

tmw79

Jul 26, 2011

I visited Henessy Lexus to look into having the dash refinished on my wife's 1999 RX 300, which I also had purchased from Frank Mullin. It happened that he had another used RX; a 2005 RX-330 which he had personal knowledge of regarding the car's history. Long story short: after a test drive, financing inquiry and very short dialog, my wife now owns the 2005 RX-330.Frank Mullin is an excellent sales professional. He represents his organizations best interests while dealing with customers in an exemplary and truly remarkable way. I have now purchased two automobiles from Frank, and am confident I will continue doing so for many years. Dealing with him is a pleasure. I would recommend him to anyone seeking a positive and non-stressful car purchase experience.

andersonjc

Jul 24, 2011

After shopping around at a number of dealers I knew I had found my 'home' when Karla contacted me after I had sent an email request for pricing on a new Lexus LX570. Given that I had recently come from a foreign country, I intended to buy a car that is like 'hen's teeth' and I was away for 12 days fly-fishing between the date I first made contact and the date of delivery it was always going to be a challenging transaction for the dealership. Howerver, they handled each issue with grace, aplomb and a keen sense of urgency that smacks of a world class service ethic. Of all things though I especially appreciate the fact that they accepted my word that I would do a deal if their price was right, regardless of the fact that I was incommunicado for 9 days and they could have easily sold the car in two seconds flat to someone else. They are a true family business who takes people at face value; something which is rare to find in today's business world. They are professional, friendly (especially Karla who oozes charm) and they delivered on every promise on time every time. I love the car and I just wish the dealership was closer to where I live as I would like to have all my services perfomed by Hennessy Lexus of Gwinnett in future. I will definitely recommend this dealer to any of my closest friends.

clambros

Jul 23, 2011

Just purchased Lexus #8 from Joe Robb, and the sales team at Hennessy Lexus, Gwinnett. Always a great experience ! Never any hard selling, and the pricing is VERY competitive. The entire team is always respectful, courteous. A perfect buying experience !

anjanroy77

Jul 19, 2011

We recently bought a pre-owned RX350 from Hennessy Lexus and I must say that I was really impressed with the friedliness, politeness, technical knowledge and the customer centricity of the staff and I think I had the best car buying experience so far having bought 2 cars earlier from other non-Lexus dealerships. At the dealership I was supported by Bill Perillo, our point sales person, Brian W, finance manager and Tim Cox pre-owned sales manager who were all extremely friendly, willing to listen and answer questions and very easy to work with.It would be unfair on my part if I did not write a few lines about Bill Perillo and his exceptional customer service. He worked with me from Day 1 trying to find me the right car in my price range ... he was extremely patient trying to understand what matters to us and how he can get us a deal to our satidfaction. He answered all questions and clarified our concerns and helped us with a few things even after the sale. I sincerely thank him for his outstanding service and a wonderful human being that he is. The dealership must be proud of having people like Bill in their staff who are willing to go the extra mile to make their customers happy & come back for more in the future.

tcloud64

Jul 15, 2011

This dealership is deceptive! They use a bait and switch game to get you to their dealership and then you find out that the specific vehicle that you wanted - really isn't sitting on their lot. They were a huge waste of my time. I was lied to, talked down to, had to listened to slick sales talk (slimy!), did I meantion I was lied to? And, just to be clear...I understand that people make mistakes and have misunderstandings...but this dealership is totally deceptive and when caught, will say they were misinformed. Funny how the car that I wanted had to come on a ship...and at the same time, my husband found it sitting on their lot way in the back and pulled off the inventory sheet. It's probably still sitting there today! Serves them right.

Doug & Joy Metzger

Jul 14, 2011

They made a very blessed event, a wonderful experience! Very helpful, Brian Gust went over all the features of the car with me step by step, the day of the purchase and pickup! I have never bought a car from any dealership in my life time, as helpful or nice yours. You have great people!Thank you, it has been a real pleasure purchasing a vehicle from you!Joy Metzger

suzibritton

Jul 13, 2011

I had an excellent experience at Lexus working with Tim Cox and Frank Mullin. I was turning in my leased vehicle and purchasing another Lexus. Tim and Frank had several vehicles ready for me to drive based on phone conversations prior to my visit. Frank was very helpful in showing me the differences between the vehicle I was turning in and the vehicles I was considering for purchase. Frank even called me the next day to make sure everything was OK with the car I bought and to see if I had any questions. Tim and Frank made this a nice experience. I will definitely recommend them to anyone who is looking to buy a Lexus in the future.

shay2691

Jul 12, 2011

SERVICE DEPT- Exceptional professionals who exude the kind of service that is greatly appreciated. Always pleasant and do a fantastic job on our cars. Work is always done correctly and in a timely fashion. An asset to LEXUS.SALES DEPT - Great customer service. Well knowledged about vehicles and willing to spend as much time as possible when making a purchasing decision. Ever since we have taken our vehicles to LEXUS of Gwinnett, our vehicle problems and issues have diminished. We tried other locations in the past and was very unsatisfied with the reception and the service.

SELOC1

Jul 6, 2011

Hello,There might not be enough space for me to write all the positive comments about the staff at Hennessy Lexus of Gwinnett. Frank Mullin is my sales contact and my finance manager is Brian Westbrook. My family and I have bought multiple cars from your dealership, driving past pretty much every other Lexus dealership in Atlanta to drive to Gwinnett to buy our cars and get them serviced. The drive is well worth it. Frank is honest and extremely personable and gets answers fast. If he doesn't have the answer he will tell you and get it for you. I am going to write in regards to my wife's RX 400h (he sold my mother a HS 250h she is in love with) which she loves. We kind of lucked out in finding the vehicle we wanted and they cleaned it, serviced it, got us great financing though LFS and Brian and offered a great price. While its had some recalls its been perfectly reliable for us. Frank took great care of my wife explaining all the features since this was her first Lexus. Frank is always accessible to this day in regards to questions about her RX. She was beyond pleased and always remarks how nice her experience was. It was so incredible, Frank sold one of her best friends and bridesmaids a black RX 400h a couple of months later and they are extremely pleased with Frank. I've sent Frank multiple referrals and many buy and some don't and they all come away happy with how Frank dealt with them.Brian Westbrook is a no nonsense yet funny guy that is up front and honest and works hard to get us the best rate as well as educate on what to do to get the best rate. Brian has also always been accessible to my family and I in regards to questions in regards to financing. I always recommend to my referrals to speak to Brian if they are searching for financing options. Brian makes you feel at ease and he goes over all the documents. He also is not offended if you take your time to read every word in the contract. We has sold us lo-jack and other upgraded warranties and we feel confident with those additions. I cannot say enough about Frank, Brian and the team at Hennessy Lexus of Gwinnett. They have a tremendous reputation within the Lexus circle on SELOC and Clublexus and many members even drive out of state to buy and get service there. Please give them a recommendation, raise and tell other Lexus dealers this is how you treat people (as I've been to dealerships in multiple states and some are horrid). Thanks and will buy again!Mike ForsytheCo-founder South Eastern Lexus Owners Club (www.seloc.net)Editor Club Lexus (www.clublexus.com)

philipttpp5

Jul 4, 2011

Frank was very helpful and knowledgable. He even drove my old car from Chattanooga to Atlanta for me to my parent's house. I would certainly refer friends and families back.

cbalash

Jun 27, 2011

This is my third Lexus in 4 years I've bought from this dealer, specifically Frank Mullin. Frank is the reason I keep coming back to this dealer and wouldn't think of going anywhere. He always goes above and beyond what is required or even expected in working with a car dealership. I would highly recommend this dealer and more importantly, highly recommend working with Frank Mullin.

jdstar00

Jun 26, 2011

First of all, I want to say thank you to Seon Kim who worked for me. He tried to solve and answer every my question. This dealership was nice building and had nice stuff. While the work, I enjoyed this nice building and took some snack and drink. Also, they were always smile and give me comfortable environment. The mist important thing is they give me reasonable price and good advise. I honestly and strongly recommend this dealership to everybody who has plan to buy Lexus.

robinbarker

Jun 26, 2011

I originally started this process with a service call and decided to inquire about trading my car. I dealt with Frank Mullins after requesting some information online. He responded very quickly and took all the time needed to assist me with my prurchase. This is my first used car purchase as I have always bought new. Frank has worked very hard to make sure my experience is as positive as my last two purchases from Lexus. I previously bought from a dealership in SC and have always been very pleased. However, now that I am living in Atlanta I figured I would give Hennessey the oppportunity to sell me my third. I must say with the help of both Frank Mullins and Tim I expect I will be buying my next one in a couple of years from Frank!

patel93958

Jun 23, 2011

Great Price. Great customer service. An overall outstanding experience.Frank did a great job. He did not waste my time and provided with the best deal out of all the dealerships that I shopped at.

iheartmylexus

Jun 22, 2011

Thanks to Bill Perillo and his extensive knowlege of purchasing a pre-owned lexus made our car buying at ease. Bill was very professional and easy to work with. I have been extremely happy with my pre-owned lexus and Bill made the entire car-buying experience a pleasure for me and my family. Thanks again Bill!

annie143

Jun 18, 2011

We traveled from Charlotte, NC to purchase a new IS 250 from Hennessy because Frank Mullin went out of his way to get us the car I wanted when our local dealer did not. He was helpful for all the days before we went to get the car, keeping us informed of all the paperwork we would need & being willing to make us happy with everything. If we ever purchase another Lexus, I would make the trip again. Overall, we had a very satisfying experience with this car purchase, something you cannot always say when buying a car.

djgeter3

Jun 2, 2011

I'm not one that welcomes the whole car buying experience. But this go around, it was total opposite of past experiences. I actually arrived at the dealership about 10 minutes before closing. But Frank still greeted me with a smile and was willing to allow me to go out for a test drive. Because of the time, the buying process continued the following day. Although Mr. Mullin was scheduled off the next day, he made arrangements for Carla to assist me and he was available by telephone as well. Carla picked up where Frank and I left off the day before. Service with a smile from start to finish. First time I have every gone from test drive to closing the deal in a matter of 3 hours. As a consultant, my time literally is money. Thanks to Frank, Carla, and the staff for making my buying a experience one that was Quick and Pleasant. Keep up the good work.

LTC2011

Jun 1, 2011

As a local business owner, I am always looking for ways to improve the level of service that I and my staff can provide to our clients, and am consistently impressed by Hennessy Lexus of Gwinnett as an example of a business that does the right thing in the right way. I have bought three cars from Hennessy Lexus of Gwinnett over the past seven years and would recommend this dealership without hesitation to anyone looking for exceptional customer service and a dealership that seeks not only to provide a fair and transparent buying experience to their customers, but that also works to foster a long-term relationship with each client based on integrity and respect both during the sales experience and beyond. Most recently, my wife and I purchased a pre-owned GS430 from Hennessy Lexus of Gwinnett through Frank Mullin of their Internet Sales Department. In making our most recent purchase with Hennessy Lexus of Gwinnett, we were extremly impressed with the knowledgeable, patient and thorough manner in which Frank made the buying process a win-win situation for all concerned. My dealings with Frank during our most recent purchase was totally consistent with all of our prior dealings with Hennessy Lexus of Gwinnett and their non-adversarial approach which is completely opposite to the the negative experiences I have had in years past when dealing with some other traditional car dealerships. Over the past seven years, my dealings with Hennessy Lexus of Gwinnett and their employees, from my most recent work with Frank Mullin to my dealings in the past with other employees there (including sales, management, finance, service and technical personnel) have always resulted in a consistent and overwhelmingly positive experience and for these reasons, I would recommend Hennessy Lexus of Gwinnett to anyone considering purchase of either a new of pre-owned Lexus.

glennrbrown

May 28, 2011

Warren and has been a pleasure to do business with for the last four cars I have owned. Warren and his team will work with you to get the car you want and then work with you to provide the best deal possible. After the deal is complete Brian will work with you to complete the paper work, and provide the up most service during this part of the deal. When all of that is complete the back office or the service area is one of the most complete, honest, and friendly service departments I have every had the pleasure of working with especially Kent Owens. I have dealt with many dealers in the Atlanta area and I have bought over 10 cars in this area, and this dealership in my opinion is at the top of my list.

terral king

May 27, 2011

Third Lexus purchased from Frank in past 12 months. He deserves my loyalty and respect.Car purchases are always interesting on many fronts; but Frank is always such a pleasure to work with. I will continue to support this dealership with my future business!! As anowner of a small business, I understand the value of outstanding employees.Terral King MD

geshback

May 24, 2011

I've bought many cars over the years, and my experience at Hennessy Lexus was by far the best. Not only was the vehicle in showroom condition, but the service was exemplary. Other dealerships let you sit and wait for hours waiting for the back and forth during negotiations with some 'manager' whom you never see, and then waiting to get into finance. It's typically an extremely painful process. The staff at Hennessy Lexus from the salesperson to the finance manager to the customer service representative to the receptionist made me feel as though they truly appreciated my business and wanted me to be there.Not only did I receive the best vehicle at an unbelievable value, but I was treated like I was in 'First Class' the entire time, from initial emails to phone calls, and until I drive off the lot. Even afterwards, I've received several calls to make sure that I was satisfied.I am, and will look to Hennessy Lexus when I am in need of my next vehicle.

Cokemngr

May 21, 2011

Excellent Dealer and a great approach to new car purchase. No high pressure and informative with answers to questions. Overall a very pleasant experience.Pricing was very fair and the overall deal was conducted in a very professional manner. No unexpected or hidden charges.

dhoward19

May 19, 2011

Frank was a great salesperson. He went above and beyond to get me the vehicle I wanted. I came from out of town and Frank held the vehicle for me. He took the time to go over the vehicle completely and answered all of my questions. I couldn't be happier with my purchase.

brock009

May 18, 2011

If youre in the market for a Lexus, visit Frank Mullin at Hennessy Lexus Gwinnett. Impeccable service, timely and effective communication and great support staff. Frank sold me my first car and I couldnt have asked for a better experience. Having been in the market for an IS 250 for several months, I was very impressed with Franks detailed knowledge of the auto industry, the Lexus brand and every car in his inventory. I was also impressed with his patience as I never felt pressured to purchase a car that didnt fit my criteria. For every car I drove and considered I was provided with a Carfax and detailed history report including maintenance records. Frank explained what everything meant and how the Lexus certification process works (What is replaced and why, etc.). From what I saw, Hennessy only sells cars with near perfect maintenance records. I was given an excellent and extremely fair price for my trade in and even a loaner car to take home after there were problems rolling one of my windows back up. In that respect, Frank did a great job handling what could have been a very stressful experience. As someone who works in the professional services industry, this is an invaluable skill to have when maintaining a clients trust and future business. Its also something I dont see often. Frank took great strides to make sure I received a great finance package. He made sure I was aware of every incentive available at the time including options related to my education that were not mentioned by other dealers. Along with putting no pressure on me, he essentially worked until 11 pm on a Friday night to make sure all of my documents were ready for the bank first thing Saturday morning. He kept me up to date throughout the approval process and everything was finalized that afternoon. Dave, the finance manager, was also great and explained everything in detail. For a first time car buyer, I really couldnt have asked for more. Ive had my Lexus for a week and I couldnt be happier. Ive already received a follow up call just making sure everything is going smoothly. Hennessy has very much lived up to its reputation and I look forward to doing business again in the future. Great job!

smosley

May 18, 2011

We have used many car dealers over the years and always felt they were our adversary until we dealt with Hennessy Lexus. I feel like Jack Ross, my salesman, is my advocate instead of my adversary. He is professional in every way. He wants to earn your business, not just for today, but for years to come. We have purchased 4 Lexus vehicles from Hennessy and it is because of Jack and Drew Wagner, our service advisor. My wife was never happy leaving a car dealer service department prior to Hennessy Lexus of Gwinnett, and she loves this dealership's service. Drew is the reason. A great customer experience all the way around.

6291weller

May 17, 2011

I have been dealing with Jack since December 2008 and eventually bought my new 2010 RX 350 through him in July 2010. Before buying this new Lexus, I shopped various dealers as far as Florida. Jack was always very professional, knowledgeable, courteous, friendly and cooperative which is the reason he landed the business. I would never hesitate to call him should I need information or have a concern. He is a great sales rep.

kbutts0060

May 17, 2011

Frank went above and beyond to make sure that I felt very confident that I was getting a car that was serviced and well maintained. He answered and took care of all questions and concerns I had about the car and worked with me to get a car in my price range. I loved to hear he worked with other Coca-Cola Employees and that Hennessey works with Sparkfly which has a relationship with Coca-Cola. I felt that my time traveled from Southwest Atlanta and business was truly valued. I signed the dotted line and drove away feeling confident about my purchase which I can credit to Frank's experience, expertise and great customer service. I look forward to doing business in the future with Hennessey Lexus of Gwinnett.Sincerely,Kristen ButtsAlso, the dealerships manager was super friendly and helpful as well.

Tbartow 150

May 17, 2011

This is the second vehicle I have purchased from Jack Ross. Jack has been extremely helpful in finding a car to meet my needs. His follow up has been excellent. He completed everything he said he would and went further by doing some nice things as regards getting things from my old car.As I wanted to add things to my vehicle (Trailer harness), Jack did some research to find out what I needed and how I should do it. It was then easy to go to your Parts Dept., order the part which had to be special ordered, and get it in one day. David in Parts was very helpful. Everyone was very helpful.I wouod have no trouble recommending my friends and family to come to this dealership and see Jack Ross. Please contact me if I can be of any further help.Tony Bartow404-308-0454

dpilson

May 16, 2011

I recommend Hennessey Lexus of Gwinnett a THOUSAND times over any other dealership. I bought a Lexus ES 350 in June 2010. Frank Mullin worked hard to ensure that I got the car that I wanted at a price within my budget.The most remarkable part of my experience is that Frank's customer service did not end once he sold me the car. Frank gives me a call every now and then to see if there are any issues with the car or if there is anything that he can help me with. I call Frank with questions such as: (a) what are the best tires for my car? and (b) where can I fix a rock chip in my windshield? Frank is always responsive and extremely helpful. Frank is much more than a car salesman - he has become a friend. And from talking with other people that Frank has sold cars to, my experience is not unique.If you want a good deal and great customer service, go to Hennessey Lexus of Gwinnett and ask for Frank Mullin. Believe me - you won't regret it.

dyirga

May 16, 2011

Since I started the purchase process for my wife's car Frank has been a great help.. he was always available to answer any questions, follow up etc. My wife loves her car, i believe we have the best experience in the total process.. even after the sell (almost 5 month after) Frank answers our questions immediately, email..return calls.

kimkalke

May 16, 2011

We met Frank several years ago, while searching for our 1st Lexus at a different dealership. We were not impressed with them, and wound up at Hennessy. Since then, we have been back to Hennessy 5 times, and are now on our 6th Lexus. Frank is VERY knowledgeable, friendly and thorough. He always works diligently with us and allows us the opportunity to compare vehicles without pressure. Lexus quality speaks for itself, but we believe it is employees like Frank, who care about the customer, that builds the realtionships that last throughout the years. Because of Frank, he makes Hennessy feel like family, and I am not going to shop anywhere else.

svault

May 16, 2011

The Sale process for my new Lexus was outstanding,I completed all the negotiations on line and the entire closing process took less than 45 minutes. Brian Gust and the rest of the Hennessey Team are outstanding. I would reccomend them to anyone looking for a new Lexus.

cassiecorkran

May 13, 2011

Karla Jones was an exceptional person to work with when I purchased my car. She was very personable, knowledgeable, and very sensitive to my needs as a consumer. I have since highly recommended her to friends of mine who are in the market for a new vehicle.

skiddrow887

May 12, 2011

Outstanding service throughout. The Lexus team at Gwinnett is 100% customer focused from start to finish without an ounce of sales pressure. I have not dealt with maintenance services yet but if it's anything like the sales team, it will be a strong incentive for repeat business. These folks provide a luxury service to match a luxury product.

SELIS350

May 11, 2011

I had searched several dealerships in an effort to trade a vehicle in which I was upside down. I met Karla and discussed my situation. She invited me to the dealership and said that she would do everything possible to put me in the car I desired. Upon arrival, she greeted me with a smile and we began the search. The entire dealership was attentive to my needs and put me in the perfect car while keeping my payment within reason. I would recommend Karla to anyone who wants a great deal on a great car without all of the sales gimmicks.

ShannonHenry

May 11, 2011

Frank is AWESOME to deal with, as I depend on doing things on the go via email and texting and with that it makes my car shopping experience the best. I will personally NOT buy from anyone except Frank, whether a Lexus or any other brand.He has proved to me over the years and several purchases to be trustworthy and forthcoming with good advice, as you don't find that very often these days.I would highly recommend Frank Mullin to anyone looking to make a purchase, as he will take good care of you.

garrisd

May 10, 2011

Frank Mullin and Brian were both very helpful in getting me the exact car I wanted. The process went very smoothly and everything was explained to me to my satisfaction. I appreciate their attention to every detail to ensure i was completely satisfied. Furthermore, the worked for me as the customer rather than for themselves. The experience was a pleasurable one and I will definitely recommend them to my a family, friends, and associates. It goes without saying that I will be returning to Hennessy to purchase my next vehicle.

jan_howard

May 10, 2011

I have never been a big fan of the new car buying experience. I have had unpleasant experiences in the past but Frank and the rest of the team at Hennessy Lexus make buying my new car a very pleasant experience. I got the car I wanted at the price I wanted to pay and they treated me with respect and dignity.

lcangeopol

May 10, 2011

My husband and I purchased a 2011 Lexus GS350 from Hennessy Lexus of Gwinnett and we highly recommend this dealer, especially Frank Mullin. He has done an excellent job in helping us buying the car - he was not pushy but answered all questions, returned all calls promptly and was extremely knowledgeable and friendly. Very seldom I make recommendations but Frank deserves it!Lidia and Liviu

ld22

May 10, 2011

I have bought 4 new Lexus vehicles and one used Jeep from Hennessey Lexus Gwinnett. I have all my Lexus vehicles serviced with Hennessey Lexus of Gwinnett as well - with high satisfaction. I will only deal with Frank Mullen when buying a Lexus. He knows me well and never pushes me out of my comfort zone or price point. He also knows that I am an educated buyer who wants the most quality for my money. He negotiates with his management with my best interests inmind and will run numbers until I am satisfied. Frank is direct and professional - I appreciate this very much since it saves me time and shows me respect. He knows that I am also a patient buyer so he provides me data and time. This is again appreciated.

LesliSeta

May 10, 2011

I highly recommend Hennessy Lexus for the purchase of a new or used car and for service. I have purchased several cars from this dealership over the last fifteen years, and I have come to think of them as family. That is because THEY TREAT ME LIKE ROYALTY EVERY TIME I WALK THROUGH THE DOOR! I've often wondered if they have me confused with someone else who is important, but I'm not going to tell them, because I love being pampered and appreciated when I go there for service. They are always prompt and courteous, friendly and professional, and they go way out of their way to make sure I am satisfied. They ask about my family, naming each of my five children by name, and congratulate me on my children's various achievements. They always have fresh coffee and ice cold juice for their customers, and they even make sure that my favorite snacks are stocked when I come in for service. Their service is always done right the first time with no problems, and the car is always squeaky clean inside and out when I pick it up. But I would expect that from a luxury car dealership. It is the PERSONAL RELATIONSHIPS that set Hennessy Lexus apart from other dealerships. The people there are my friends, and I look forward to seeing them. It is a joy for me to go there and visit, and of course I like to wander into the showroom while my service is being done to look around and pick out our next family Lexus! When I go to Hennessy Lexus, I feel like I've stopped by a friend's house for a visit. I trust them to provide quality service at a reasonable price, and they have never let me down in all these fifteen plus years. It is for all these reasons that I wholeheartedly recommend Hennessy Lexus for the purchase of a vehicle and for service. IF YOU'RE GOING ANYWHERE ELSE, YOU'RE MISSING OUT!

lisaspindler

May 10, 2011

Buying a new car can often be a trying experience. However, that was not the case with Frank Mullin at Hennessy Lexus. He spent a lot of time with me during the test drive and sales process and patiently answered all of my questions.When I picked up my car, Frank spent time going over everything in the car, explaining each feature. I can't thank Frank enough for his patience, professionalism, thoroughness, and kindness during this entire process.I will definitely recommend Frank at Hennessy Lexus!Thanks,Lisa Spindler

Paolozzi

May 10, 2011

I will always purchase my automobiles from this person and dealer - When they tell you something you can take that to the bank. Karla Jones goes the extra mile when selling you a car - we had a chrome tail pipe extension on the car trading in and she got a new one to put on my new car - she paid for this out of her own pocket. This is just one reason why I will deal only with Karla Jones. Dealerships come and go but the sales people make it work.

pheiple123

May 10, 2011

I've had 2 Lexus RX's from Hennessy Lexus Of Gwinnett and Frank Mullin and so have my parents Dr and Mrs. Vinci. Due to the high level of service he provided and his pleaseant way of doing business my parents also purchased over the past 12 years over 5 cars from him and Hennessy Lexus Gwinnett. Frank's unsurpassed customer service ,his dedication to taking care of his customer's and pleaseant manner have made it so we will not buy a car anywhere else except from Frank and Hennessy Lexus Gwinnett. Their entire dealership from Frank to service to their management team all works together to take care of my family and our automotive needs.

Rosiec69

May 10, 2011

This was my third car purchase from a dealership and I have to say it was the most gratifying experience ever. I have never dealt with a dealership where I can pick up the phone and ask question about my vehicle. Clive Hunter was and still is very knowledgeable and patient with me. I had a lot of questions and he answered everyone of them. I never felt pressured at any point during the purchase. He checks in on me every now and then to make sure that I am still satisfied with my purchase. I would refer this dealership to anyone.

werdudes2

May 10, 2011

As pleasant as an experience can be when you are trying to get the best price and rhe dealer is trying to make a profit. All you can ask for is for the people you deal with to be honest and professional. This mis the second Lexus I purchased from Hennessey Lexus and Mr. Gust. I would not hesitate to return there.

A10398

May 9, 2011

The experience I had with the dealership was unsurpassed -- I do not have a lot of extra time and Frank Mullin went above and beyond to ensure I was well taken care of by the dealership for the two cars I bought. Frank ensured:> For my car, I received the car at the time I ordered it> he gave me a fair price to value for the car> During my first year, the service on the vehicle was top-notch

patsyoverton

May 9, 2011

Words cannot adequately describe the exceptional level of service provided us at Hennessy Lexus by Joe Robb and Tim Cox. Of course, we've bought several Lexuses there over the years, so it was just what we have come to expect at that dealership. Joe and Tim are always so gracious, bending over backwards to make our experience one we will never forget. They are prompt, courteous, have superior product knowledge, and always under promise and over deliver. In short, our recent experience in buying a new RX350 was just what we've come to expect at Hennessy Lexus. We will be back.

ccave64

May 3, 2011

I had a great experience with Hennessy Lexus of Gwinnett. Michael was very helpful in finding the perfect Lexus for me. I was impressed how easy the process was and how much he understood my needs. He took special detail to explain all the options on my new Lexus which was greatly appreciated.