Used Cars for Sale at Herb Chambers Ford of Westborough in Westborough, MA

miksha01

Jun 10, 2016

We just traded in a 2007 BMW 328xi with over 130k miles and purchased a low mileage 2013 Ford Explorer XLT. Our salesman Paul Scannell, and the Finance Mng Bill, could not have been easier to deal with. It was a quick & painless experience. This was our 1st purchase with this dealership. It was all positive.

KAZmomma

May 31, 2016

WE received fantastic service from Paul Scannell at Herb Chambers Ford of Westborough. He listened to our needs and facilitated everything quickly. He couldn't have made it any easier. We are thrilled with HC Ford as well. We purchased our first Explorer there back in the early 2000's and have been happy with the service ever since.

Ford Girl

Apr 27, 2016

I made appointment a week in advance. I made it online then called to assure they had a shuttle to take me to work so I an leave my vehicle all day. No mention of it online. I had an 8;15 appt and arrived by 8;10am. The first person at the desk to lift his head asked me to wait a minute because his service orders were more important. The next person came out of a back office, greeted me. I said I would need the shuttle, was told they were in Worcester, which would have made me late for work. Then he picked up a call right in front of me as if I was not there at all. I walked out. Now all the other local dealers are booked for another week so it will be longer for me to service my Ford and they are not near my office so I rent a car or take a day off. Thank you!

Fusion owner

Apr 23, 2016

Awful customer service when dealing with the service department. Had multiple recalls that needed to be done on my car and each time they broke something. One recall they snapped my glovebox and e other they did not screw back on my door panel; not the service you would expect when getting a mandatory recall done. Asking simple questions about warranty issues gets you a sarcastic and care free answer from the service manager. When speaking with the general manager about my concerns he stated since I didn't buy the car there and he didn't make a profit he has no interest in my concerns and doesn't care how poorly treated I am by his staff. The recalls sent to me said go to the nearest authorized for dealer, but apparently Herb Chambers is exempt and will only care about you if they are taking money out of your pocket. Would never refer anyone to bring there car here for service.

Fusionowner

Apr 23, 2016

Awful customer service when dealing with the service department. Had multiple recalls that needed to be done on my car and each time they broke something. One recall they snapped my glovebox and e other they did not screw back on my door panel; not the service you would expect when getting a mandatory recall done. Asking simple questions about warranty issues gets you a sarcastic and care free answer from the service manager. When speaking with the general manager about my concerns he stated since I didn't buy the car there and he didn't make a profit he has no interest in my concerns and doesn't care how poorly treated I am by his staff. The recalls sent to me said go to the nearest authorized for dealer, but apparently Herb Chambers is exempt and will only care about you if they are taking money out of your pocket. Would never refer anyone to bring there car here for service.

Krupnikas

Mar 14, 2016

Recently my search for a 2016 Ford Fusion AWD was made seamless with the efforts of Eric Rafter, David Chaplin and all others involved within Herb Chambers Ford in Westborough. My search started with all my vehicle specs put together and me sending out to approximately 8-10 dealership inquiries for best pricing. I received a majority of them back with less than attractive offers, except for one. Herb Chambers put the initial deal together that was both fair and exactly what in wanted from their stock inventory. Communication was great through the whole process even as i pulled out of the lot with the vehicle of my choice. This is the buying experience the way it should be without feeling taken advantage of. Wish I could afford to buy a second, but when it is time, i will go back expecting the same.

rcass

Feb 27, 2016

While expecting to purchase a new truck, my wife & I bought a 1 year used F150 in September, 2015. Paul Scannell, our salesman, was technically knowledgeable and engendered a belief in the integrity of himself and the Herb Chambers operating philosophy, which continues through after sales relations. This confidence, along with a fine and extensive inventory of vehicles made for a comfortable decision to close the deal and we feel that we made a "good value" purchase.

Billytheplumba

Feb 26, 2016

My salesman was Paul Scannell was very attentive to my needs. He began by taking me on a trip down memory lane. He came highly recommended. He worked extremely hard with the numbers guy, Bill Jesse, to put me in the vehicle that I wanted at a price that I could afford. I would highly recommend this dealership and salesman to anybody who asks.

Bobdee

Feb 26, 2016

Another great experience from Paul Scannell and Herb Chambers of Westboro, I have been buying / leasing cars from Paul Scannell for more than 25 years, He has always helped me find the Ford Im looking for knowing what my personal needs are. I trust in His honest judgement in selecting the Ford Model for me. Paul's "Follow up service is above expectation." I Love My new Ford Edge Thank You Paul & Herb Chambers, Westboro.

Donna

Feb 25, 2016

We had an excellent experience at Herb Chambers Westborough. Tom Quirk, the pleasant and personable General Manager runs a great dealership. Paul Scannell, a down to earth, friendly man helped us through every step. He was knowledgeable, helpful and made the entire experience relaxing. I never felt pressured or rushed. Bill Jesse was quick and efficient and made the part I generally hate pleasant. Thanks for a great experience.

Kenny B

Feb 12, 2016

I purchased a new ford f-150 3weeks ago from Herb Chambers Westboro. My sales person Mike Mangrum spent hours with me to make sure I got what I wanted. It was 12 years since my last Ford F -150 purchase and this time Mike and company made it so much easier. THANKS AGAIN!!

Captain Ray

Feb 6, 2016

Unfortunately, your 2008 CR-V EX had a few issues that I felt did not meet my expectations for a Sale price of $12,500 and an auto listed as certified. (What exactly does certified mean to your dealership?). The body, frame, interior, engine and tranny seem decent however, the heat shield is breaking apart, the tires maybe have another 1/2 year before they need to be replaced, the alignment and brakes were not good,( right off the bat, the front rotors, especially the front driver side is excessively worn down and needs replacement). Also when maneuvering the vehicle left/right as if you were on a winding road, it did not feel right mechanically. Paul, you remember one of the first things you mentioned to me was that the price is not negotiable (Customer's don't want to hear that even if its a fact). You were polite enough but I got a vibe that you did not like the level of visual inspection I was performing to gauge the overall condition of the vehicle and felt that you wanted to rush me through my process (Remember, customers do not like to feel rushed, especially when looking a vehicle over). I was surprised that you did not go with us on the test-drive as a majority of dealerships have the sales person in the car if any questions/concerns from the customer comes up during the test drive. After explaining what I did not like about the condition of the Honda to you, I felt that you and your dealership did not care about the condition of this vehicle (most dealerships at minimum would work that out with the customer either by a price reduction or to offer to address the issues/concerns). You guys offered neither, a bit disappointing. Now, that 2008 CRV in your ad is listed as a certified used auto, so most people would expect it to be in the best condition possible for its actual age/mileage, especially when priced at the middle of the fair market value range. It was disappointing that it was not in the condition (mechanically) that I would expect for a certified used Auto. Did your service team do anything to it other than clean it before it went on the lot for sale? I also did not see the certified portfolio that you claim in the ad. "This Herb Chambers Certified Pre-owned Vehicle has received a rigorous multi-point inspection by our factory trained technicians. Receipt and complete pre-owned portfolio provided when you visit for your test drive"

Wuudman

Jan 7, 2016

Just Purchased our 6th Brand new Ford Vehicle from here. As always I dealt with Mike M. He knows his customers and always remembers little details from conversations (Even when they have nothing to do with the sale). Always a very easy process. I never get the feeling I am being taken advatage of like you would at other slime ball dealers and that is what always keeps me coming back.

Captain Bob

Dec 4, 2015

Went to inquire about a 2015 F-150 At Herb Chambers Ford in Westboro. My sales person (Marie Hamilton) was outstanding. This sales experience was the best I have ever had, and I have had a few over the years. This was the first time I ever sat down with a sales person at a dealership who took the time to fully understand what I was looking for, both in the product and financial side of the transaction, and then..., got it for me! Marie is an asset to Herb Chambers and I hope she is recognized for how well she represents that dealership and Ford Motor Company. In terms of what could be improved in my sales experience? Absolutely nothing! Thanks you Herb Chambers and thank you Marie Hamilton!

Captain Bob

Dec 4, 2015

Went to inquire about a 2015 F-150 At Herb Chambers Ford in Westboro. My sales person (Marie Hamilton) was outstanding. This sales experience was the best I have ever had, and I have had a few over the years. This was the first time I ever sat down with a sales person at a dealership who took the time to fully understand what I was looking for, both in the product and financial side of the transaction, and then..., got it for me! Marie is an asset to Herb Chambers and I hope she is recognized for how well she represents that dealership and Ford Motor Company. In terms of what could be improved in my sales experience? Absolutely nothing! Thanks you Herb Chambers and thank you Marie Hamilton!

RichB

Dec 1, 2015

Hi, I just wanted to send a note about Marie Hamilton. Marie assisted me with the purchase of a new 2016 Fusion in October 2015. Marie was very thorough and understanding. A pleasure to work with. I recommend her and Ford of Westborough. This is my second Ford vehicle purchase at Ford of Westborough. Thanks Again! Rich-

John L

Oct 10, 2015

Hello, to all who read this review. I would like to start off by saying George Asares is phenomenal he had his hands full when I walked through the door. Just been divorced financial trouble in need of a new vehicle and George at Herb Chambers Ford of Westborough said don't worry I will get it done! He did thank you George!!! My buying experience was far better than I could imagine they listened they went through many banks and in a couple of hours I drove out in my new F-150 Limited they have earned my respect and gratitude for the hurdles that were ahead of them and Most Important the team at Herb Chambers Ford of Westborough pulled it together as they promised meaning they Stand behind there commitment and have earned me as a repeat customer when the time comes for another truck!! Thank you, George Asare and Herb Chambers Ford of Westborough John L. 10-09-2015

Bruce H.

Sep 27, 2015

Very clean! Nice waiting area! Dave at the desk was fantastic & friendly! My car was done in 40 minutes on a Saturday, washed, vacuumed and Windows cleaned! My 5,000 mile service! $40!! Yeah! I'm happy!! My Salesman Paul Scanlon saw me, came over said hello and asked if all was well? Bought my car in February and now nearly October, he remembered me and even with a new customer in tow, took a moment to say hi! Good folks, service and I love my car!!!

carguy2014

Sep 10, 2015

The salesman Ara was great, but the general manager tried to offer me $10,000 under what my car was worth on KBB.com on a trade. When I attempted to leave he got angry, calling me "buddy" like a tough-guy and lied by telling me my car sells cheaper now than when I bought it, all because I did my homework and I schooled him! My '14 Vette has the highest resale value in it's class and they raised the price since 2014 by thousands. Herb Chambers should fire this guy after how he treated me. I would not recommend this scam artist to anyone. Beware!

phenny777

Aug 26, 2015

Brought in my 2013 Explorer. Had an appointment for 7:30 AM on Tuesday. After being told I would be called before lunch, I came to find out they didn't even get my car in to look at it til 3:30pm. Communication at the dealership is very poor. I had to call them each time they told me they would call me. Took 3 business days to fix my breaks. Will look for another dealer to have future repairs.

Twentworth34

Aug 18, 2015

Leased a new 2015 ford explorer traded a 12 grand cherokee that I also bought from Herb in Millbury as well as many others. Almost left dealer just because didn't think we could accomplish what we wanted. My sales person was finishing up another person and I happened to stop at GSM's office and just tell him I would come back in a couple months when maybe incentive for 16 explorers were better as I was told there were no more 15's. We quickly did find one together in Braintree store and had all everything we wanted. Got a good deal on it, got what I wanted from trade, did this all in a matter of minutes. Very very low BS did not feel like I was being manipulated or any of the "car buying nightmare" people always complain about. Pretty good on paperwork and everything I had a very young child with me and did not go too long or anything. Even through the old pick it up a day before I told them I was going to and still got the job done quickly. Ive had some bad experiences and some good experiences between the Herb Dealers. This was the best Thus far and hope it continues when I return for new lease and change out my truck adventually. If you had a bad experience at a herb chambers dealership do not judge the whole company they are not all created equal it is very specific on the management. Some are good some are bad. The GSM here that I worked with was great. Finance guy also very good once again no BS. Sorry I forgot their names im terrible with names

Hutch

Jul 20, 2015

While on a road trip through the area I ran into some troubles with my 2012 Explorer. I didn't want to be delayed and needed a place that could be relied on so nothing else happened. My phone found Herb Chambers so I went over. Long story short the service was fast, my problems were solved and the customer service was excellent. They checked over the whole truck and gave me a heads up on things to watch for in the future. Thank you Mike Caico for the service and getting my family on the way!

dkeane1

Jul 8, 2015

the salesperson (i wont name) approached us immediately. He made it known he was one of Herb Chambers top salespeople and has sold thousands of cars. My husband and I werent on the same page vehile wise and told him that. He made a terribly sarcastic comment and my husband was insulted so we left and drove down the street and proceded to buy a car from their competiton. Very Bad experience

Jim from Sudbury

Jun 26, 2015

Have always been very pleased with my experience with Herb Chambers Ford of Westborough and have given them excellent reviews to my friends until today 6/25/15. My Ford Explorer's back rear door was not functioning properly. I took it in and they found that it needs a new motor at a price of $710.00. Which with 51,323 miles is not what I would expect with a 2012 car. I talked with the service manager and was told that is what it is. Asked to talk to the General manager and he went to talk with him. I was told (not in a good way) he would not talk to me and would say the same thing. I believe this is very unprofessional, rude, and surely not good customer relations. The service manager is Mike Caico. Jim from Sudbury MA

Rottzilla

Jun 12, 2015

Pierre came out immediately when I arrived... not in a predatory, high pressure way, but instantly made me at ease. He explained each car I was looking at, and after the test drives answered all my questions. Not only did he help me that day, but patiently answered all my questions and concerns over the next 3 days as I made my long, drawn out decision and flip-flopped 100 times. After my decision, Ricardo took over for the financing, and he worked very hard for me. He stayed in constant contact with me, shopped for the best rate, and did it all quickly. These guys are great and work as a team - one I'll definitely be recommending in the future. Thanks to both of you!!!!!!

kristine32989

Jun 5, 2015

Paul is wonderful. He took so much time to ensure that we were happy and comfortable with our purchase and financing option. He was very knowledgeable about the cars we were looking into and the cars that they had in stock. It was a great experience and I look forward to buying my next car there.

Dan

Jun 4, 2015

This was the smoothest car buying experience I've been through. I was treated like their one and only customer at all times. George and Mohamed were incredibly helpful, friendly and knowledgeable. I will certainly be coming back to this dealership for my next car. Thanks again to everyone at Herb Chambers Ford of Westborough!

dancolbear

Jun 4, 2015

This was the smoothest car buying experience I've been through. I was treated like their one and only customer at all times. George and Mohamed were incredibly helpful, friendly and knowledgeable. I will certainly be coming back to this dealership for my next car. Thanks again to everyone at Herb Chambers Ford of Westborough!

Finn'sFord2015

May 5, 2015

Paired up with a "first day rookie" ...never returned my calls-apparently he never returned. I was getting REALLY annoyed...Paul Scannell stepped in and restored everything I had heard about this Herb Chambers Ford Dealership. For future purchases, I'll only go to Paul Scannell - not just a professionalsales person, but a great guy. Hey Herb, gives this man another raise!

Atkinsfamily very happy customers

May 2, 2015

We have purchased 5 cars from Herb Chambers...every vehicle so far has proven to be what our salesman Paul Scannell has claimed it to be. However, if i ever felt i had a problem or a question i would never hesitate to call, and i know i would be delt with in a professional manner. Every vehicle has given us great service and i have never felt the old fashion high pressure sales feeling at Herb Chambers. I would recommend this dealership with confidence to anyone. I also would recommend someone who has been wonderful to us and that is Paul Scannell, he has wonderful way about him and i feel he is a real people person. Thank you very much Paul for everything. Chester and Anne Atkins

Mike B

Mar 13, 2015

great man, did not forget about me after the sale was completed.

warrens51

Dec 23, 2014

This dealership is simply a cut above the rest. I visited a few different ford dealerships and the others didnt even come close to Herb Chambers ford. George A. is the guy to see, he will simply make it happen for you. He treats each sale with a deep sense of care, and by the end you are friends with the guy. George A. is the best salesman there, if want all business with a genuinely good guy. I just abought a brand new truck and the whole experience was perfect. Herb chambers Ford, ask for George A, you'll walk away with the car of your dreams, and deal of a lifetime.

tiffanyKH

Dec 21, 2014

I came in to buy a car, I knew what I wanted, I knew what I had to work with, and I expected it to be difficult and a painful experience. My dad bought his 35th anniversary Mustang from Herb Chambers years ago and suggested I go there to buy my first car. It was a fantastic first time buyer's experience! I felt that Paul really listened to what I was looking for, what I could spend, what I wanted to finance, and what my goals were. I wasn't pushed or shoved towards something I wouldn't have wanted. I was shown a car that fit my needs and style. When I picked up the car, Paul sat with me and helped me set up my SYNC account, showed me every in and out of the car, and invited me to come back at any time, to call him at any time, with any questions. I tend to hang onto my vehicles for a long time ( the last one was a college graduation gift! I won't say how many years ago... lol), but I'll be steering my friends back to Paul at HC. And my next purchase will be there, too!

14f350

Nov 12, 2014

My wife and I recently purchased a new explorer at Herb Chambers of Westborough and I must say that this is the first time I actually enjoyed the buying experience. Our salesman Paul Scannell could not have been easier to work with and made sure we got exactly what we were looking for at a fair price. Also my thanks to the finance department for making sure I was aware of all my options.

Hugh R Hunsinger Sr.

Nov 9, 2014

Paul Scannell found the new car we wanted and delivered to us personally answered all questions and invited to call him anytime to ask more. It ws efficient courteous and professional. follow up was a pleasnt surprise that demonstrated that care is a priority. This is not the forst new ford we purchased from Paul.

HCFordreviewer2014

Nov 9, 2014

Two months ago, I was assisted by a wonderful Sales Consultant, Marie Hamilton. I could not have asked for a more remarkable car-buying experience than the one that I had with her. I arrived at the lot early in the morning, and did not leave until 4:00pm. I had many requirements for the car that I wanted: color, size, beautiful interior and exterior. It also had to be loaded with the latest safety recommendations and the latest electronic gadgets. Marie patiently stayed with me as we looked at car after car until I found the one which was perfect for me. Marie was so concerned about me that she went above and beyond to make sure that my car would be ready for me before I had to return to work. I love my new 2014 Ford Escape! I love the respect and courtesy given to me by Marie Hamilton, the Finance Manager Edgar Rivera, and everyone else at Herb Chambers Ford in Westborough. Herb Chambers Ford in Westborough is 1st Class!

egs1018

Oct 11, 2014

Let me start this review by saying Paul Scannell, Aaron Proctor and Edgar Rivera were all great. However, I had to return the 2013 Edge Paul sold me because it was defective. The passenger side door handle nearly came off when I opened the door and the vista roof failed to fully open. So much for the 172 point inspection. I was lucky enough to take advantage of the 5 day return option BUT had to eat over $400 in fees...does not seem fair so buyer beware! Recommend checking entire vehicle bumper-to-bumper before signing contract. Who would think to do this with a 2013? I was willing to take another Edge from Herb Chambers in Braintree but was told transaction not possible! I sent an email to the GM and he never bothered to contact me with an explanation. Amazing how quickly you're forgotten when things go awry.

Mark A.

Oct 9, 2014

Never enjoyed buying a car, however I have to say Paul Scannell assisted by Mohammed made things as easy and enjoyable as possible. I did have a choice in my purchase and Westborough Ford was who I decided on. I bought a F-150, my first after coming out of an Avalanche which I loved. No regrets, Paul made it easy and efficient and most of all I felt I was treated fairly in the deal. Changed my whole perspective on buying a car. I'll be back.

custy

Oct 9, 2014

Steve CastagnoI just bought a 2014 F-150This is the fourth vehical I've purchased from Herb Chambers of Westborough.Also, I have purchased all four with the same sales manager George Asare.George is one of the best sales managers I have ever delt with, a true manager.I would highly recommend visiting George if you are planning on buying at Ford Chambers of Westborough.Thanks again George

Kayla

Oct 7, 2014

I just bought a Mercedes-Benz GLK350 from Herb Chambers Ford of Westborough. Not only am I absolutely in love with my new car but I couldn't have asked for a better car buying experience. My husband and I shopped around at a few different dealerships before going here and the service that we recieved with everyone especially George was beyond excellent. He was very friendly and professional. He wasn't at all pushy. He was completely knowledgeable about any and all of our questions and he made sure that we left completely satisfied. That is the main reason that we decided to purchase our new car from this dealership. Any future car purchases that I will be making will be with Herb Chambers Ford of Westborough. I definitely recommend any and everyone looking for a GREAT car buying experience to go pay George a visit!!!

Kaylacairns

Oct 7, 2014

I just bought a Mercedes-Benz GLK350 from Herb Chambers Ford of Westborough. Not only am I absolutely in love with my new car but I couldn't have asked for a better car buying experience. My husband and I shopped around at a few different dealerships before going here and the service that we recieved with everyone especially George was beyond excellent. He was very friendly and professional. He wasn't at all pushy. He was completely knowledgeable about any and all of our questions and he made sure that we left completely satisfied. That is the main reason that we decided to purchase our new car from this dealership. Any future car purchases that I will be making will be with Herb Chambers Ford of Westborough. I definitely recommend any and everyone looking for a GREAT car buying experience to go pay George a visit!!!

Kevin

Oct 3, 2014

Herb Chambers Ford of Westborough is a great place to buy a car. I just leased a 2014 F-150 for a great deal and the customer service from Paul Scannel was very professional and he was on his game! He worked with me to get the best deal I could possibly get. I highly recommend buying from Herb Chambers Ford of Westborough.

Ali Morey

Sep 26, 2014

After purchasing my vehicle about a year ago (a very confusing and poorly handled process), I ran into my salesman at the service center and his unsolicited comment to me was " i dropped you as a customer and passed you off to another salesperson because I wasn't going to make any commission on your sale. you got that vehicle at such a low price."Add to that my follow ups for service where i have had to go out of my way to collect a missing users manual and spare key, wait to get my key-less entry programmed once the missing spare key was retrieved, and told i couldn't have a loaner car while my 2 day re-call repair was taking place unless i had signed up for the extended warranty. Poor customer service and its guaranteed that myself and my three family members who have all bought previous vehicles from Herb in Westborough will not be going back to any Herb Chambers dealership. I'm all for saving money and i think the expectation is that when shopping for a car you do negotiate to ensure you're getting the best possible deal and avoiding lots of hidden fees dealerships bake in, along with taking into account the numerous rebates the manufacturers offer to the dealer. To have my original salesman come up to me after the sale and point blank state that i negotiated too much on the price, and he decided to walk out as i was making the purchase of my vehicle and let someone else finish the deal was pretty shocking. Add to that some other employee was then left to wrap up my sale and struggled to ensure everything was correct.

Dowjones20k

Sep 25, 2014

I just bought a beautiful 2014 F-150. Thank you Herb Chambers Ford of Westborough !!! I would like to thank George Asare especially, for his excellent service and professionalism. If you want a top notch salesman .. ask for George. He delivers what he promises! A Class Act for sure!! I have bought several new vehicles in my lifetime and I have to say Herb Chambers Ford of Westborough is hands down, the BEST dealership I have ever worked with. The Finance Manager, Justin McElroy was prepared and made the paperwork as painless as I have ever seen. I would also like to thank Tom Quirk for his outstanding management and leadership. Obviously he is the glue that holds this wonderful group together. He runs an awesome operation. Thank you !!

Chris Hague

Sep 25, 2014

I just bought a beautiful 2014 F-150. Thank you Herb Chambers Ford of Westborough !!! I would like to thank George Asare especially, for his excellent service and professionalism. If you want a top notch salesman .. ask for George. He delivers what he promises! A Class Act for sure!!I have bought several new vehicles in my lifetime and I have to say Herb Chambers Ford of Westborough is hands down, the BEST dealership I have ever worked with. The Finance Manager, Justin McElroy was prepared and made the paperwork as painless as I have ever seen. I would also like to thank Tom Quirk the General Manager for his outstanding management and leadership. Obviously he is the glue that holds this wonderful group together. He runs an awesome operation.Thank you !!

craig.larcheveque

Sep 21, 2014

We had a great experience with George!! We had an unusual circumstance when we purchased our vehicle and George took the time to make everything work for us and get us the vehicle that we desired. Everything was handled in a timely and friendly manor. We are now customers for life!!

FordGuy11

Sep 15, 2014

Yet again another fantastic experience. Paul and Edgar are fantastic. They are so knowledgeable and helpful and in no way pushy. All the sales paperwork and service were as smooth as could be and I could not have asked for a better experience. If you are in the market for a new vehicle, go to Herb Chambers ford in Westborough and talk to Paul. Absolutely five stars all around.

jarcure23

Sep 15, 2014

I have now leased two cars from Paul over the last 5 years and I couldn't be happier with my experience. Paul and the rest of the people at Herb Chambers are true professionals,

ShrewsburyMom

Sep 12, 2014

Great experience and great deal. Very knowledgeable staff.

mary.farina1

Sep 12, 2014

Excellent experience with Paul S. He was knowledgeable and helpful but was not pushy in any way. Great doing business with this dealership and Paul.

Scott&Mo

Sep 7, 2014

My wife and I owned a 2005 F150 with 175K+ miles that needed a little service done. Long story short, there were a few more issues with the truck than we had anticipated and the repairs were more than we had planned on spending for a vehicle we were planning on trading in, in February or so. We took a look around the lot to see what was available for options, and found a beautiful F150 STX that suited our needs. Paul Scannell helped us out immensely,was not pushy and didn't try to sell us something we didn't need or want. He really made the whole process easier than we had ever experienced at any other dealership. We were given a great deal on the new truck, and a good value on our trade-in. We would highly recommend Herb Chambers Ford in Westboro , and especially Paul Scannell to anyone who is looking to buy a new vehicle and doesn't want to put up with the stereotypical high pressure sales tactics used at other places. Thanks for everything!

sweber70

Sep 7, 2014

My wife and I owned a 2005 F150 with 175K+ miles that needed a little service done. Long story short, there were a few more issues with the truck than we had anticipated and the repairs were more than we had planned on spending for a vehicle we were planning on trading in, in February or so. We took a look around the lot to see what was available for options, and found a beautiful F150 STX that suited our needs. Paul Scannell helped us out immensely,was not pushy and didn't try to sell us something we didn't need or want. He really made the whole process easier than we had ever experienced at any other dealership. We were given a great deal on the new truck, and a good value on our trade-in. We would highly recommend Herb Chambers Ford in Westboro , and especially Paul Scannell to anyone who is looking to buy a new vehicle and doesn't want to put up with the stereotypical high pressure sales tactics used at other places. Thanks for everything!

Michael B.

Aug 26, 2014

The title says it all. Paul and Justine were fantastic. The sales and financing process went seamlessly. I couldn't have asked, or expected better service. Five stars all-around.

batchelorm

Aug 26, 2014

The title says it all. Paul and Justine were fantastic. The sales and financing process went seamlessly. I couldn't have asked, or expected better service. Five stars all-around.

vitier

Aug 8, 2014

For the first time in my 86 years, I finally found a sales person that made buying a new car a pleasurable experience. Paul Scannell was very knowledgeable about the product he was selling and was not the least bit pushy or trying to force me to buy a car. When I decided that I wanted to buy a 2013 Ford C-Max he competently led me through the process and after the sale was completed took me out to the car and demonstrated all of the features of the car and the new Ford Sync system. Paul even connected my cell phone so that I could receive phone messages hands free while driving. On several occasions I stopped by to ask about some features I didn't quite understand about the system and Paul very patiently and politely took the time to answer all my questions.If there were more sales people like Paul Scannell then the process of buying a new car would not be such a hassle and your worries about getting screwed would disappear..

Scott & Mo

Aug 7, 2014

We dropped off our 2005 F150XLT for diagnostic service on Thursday and had a detailed analysis by noon on Friday 08/01 ... The needed repairs were more that twice the value of the truck and the timing of the new expense was just wrong. We have always had a quality experience with the Service Department at HCFW, but which direction does your "dollar over time" give you back the most value. Heather Stolberg (Service) , Paul Scannell (Sales), and Edgar Rivera (Finance) were instrumental in helping us bring all variables to the table that put us in the best possible position. Thank you Heather, Paul, Edgar! Proud owners of a New 2014 F150STX in Sunset Metallic ... : )

Robert

Jul 23, 2014

I want to thank the staff of Herb Chambers Ford of Westboro for the help I was given on my choice to lease a new Ford Escape, especially George Asare and Justin McElroy. I couldn't be more pleased with my new Ford Escape. I hope everyone has a wonderful experience at this dealership, like I did

robert1942

Jul 23, 2014

I want to thank the staff of Herb Chambers Ford of Westboro for the help I was given on my choice tolease a new Ford Escape, especially George Asare and Justin McElroy.I couldn't be more pleased with my new Ford Escape.I hope everyone has a wonderful experience at this dealership, like I did.

DeniseD

Jul 19, 2014

I can honestly say that I really enjoyed purchasing my new vehicle. My salesperson Paul was so nice and helpful. He answered every single one of my numerous questions. I made numerous visits to the dealership because I couldn't decide between two different cars. In the end, it was Paul's attitude and helpfulness that made me go with the Ford. Believe me when I say, I drove every single car in the class some were good and some not, but I must have gone to 20 different car dealers. Paul was the absolute best salesperson of all of them. I would sincerely recommend him and Herb Chambers to anyone that is looking for a new vehicle.

Deniseduchene

Jul 19, 2014

I can honestly say that I really enjoyed purchasing my new vehicle. My salesperson Paul was so nice and helpful. He answered every single one of my numerous questions. I made numerous visits to the dealership because I couldn't decide between two different cars. In the end, it was Paul's attitude and helpfulness that made me go with the Ford. Believe me when I say, I drove every single car in the class some were good and some not, but I must have gone to 20 different car dealers. Paul was the absolute best salesperson of all of them. I would sincerely recommend him and Herb Chambers to anyone that is looking for a new vehicle.

Fenway1966

Jul 16, 2014

Best Car buying experience I have ever had! My Sales Rep, Mohamed Lhark, was very friendly and knowledgeable. He listened to my needs, answered all of my questions, took me for a test drive and genuinely wanted to provide a solution to my need. No Pressure, No Uncomfortableness. He truly wanted to HELP me! Great job! Also had another great experience with financing. Edgar Rivera, was extremely helpful and worked to provide me with the best financing options possible. He was extremely personable and a trusted adviser. I purchased a car but also made two new friends that day! I will look to them first next time I am in the car market. Thank you!

Tom Grady

Jul 16, 2014

Justin did an outstanding job of devloping a payment plan to meet my budget and allow me to purchase a new Ford explorer!

Fenway1966

Jul 16, 2014

Best Car buying experience I have ever had!My Sales Rep, Mohamed Lhark, was very friendly and knowledgeable. He listened to my needs, answered all of my questions, took me for a test drive and genuinely wanted to provide a solution to my need. Perfect Sales Rep for customers!No Pressure, No uncomfortableness. He truly wanted to HELP me! Great job!Also had another great experience with financing. Edgar Rivera, was extremely helpful and worked to provide me with the best financing options possible. He was extremely personable and a trusted adviser. I purchased a car but also made two new friends that day! I will look to them first next time I am in the car market. Thank you!

Amber A

Jul 9, 2014

I walked in to the dealership after having been to multiple that day intending on a new lease. Never did I expect to leave so completely happy and excited about a car! The staff at Herb Chambers Ford in Westborough were amazing people who were happy to help. They were efficient, fast, and most of all friendly in the way they handled customer service as well as finding the best options available. I love my new car and would absolutely go back to get a new lease when this one is up!

Jess

Jul 7, 2014

Amazing car purchasing experience!!! I had George as my sales associate. He was amazing! I first visited the Herb Chambers by the Lexus dealership was very disappointed. I went to the desk for help and was told to look around that people were busy. I waited 25 minutes and then saw employees talking and walking around the lot and no one offered any assistance. I visited 6 different dealers yesterday in the metro west area, George was the best by far. He greeted me right away, asked me what I was looking for. He showed me many vehicles and options in my price range. We discussed options on each vehicle and all the while he was patient, friendly and courteous. I emailed him last night to say how pleasant of an experience I had and that I wanted to talk about purchasing a vehicle. Today we met, he really worked with me and my trade in vehicle and I would highly recommend anyone looking to purchase a quality vehicle from a person who really cares about their customer, please ask for George!!

Jessica Zorge

Jul 6, 2014

I had George as my sales associate. He was amazing! I first visited the Herb Chambers by the Lexus dealership was very disappointed. I went to the desk for help and was told to look around that people were busy. I waited 25 minutes and then saw employees talking and walking around the lot and no one offered any assistance. I visited 6 different dealers yesterday in the metro west area, George was the best by far. He greeted me right away, asked me what I was looking for. He showed me many vehicles and options in my price range. We discussed options on each vehicle and all the while he was patient, friendly and courteous. I emailed him last night to say how pleasant of an experience I had and that I wanted to talk about purchasing a vehicle. Today we met, he really worked with me and my trade in vehicle and I would highly recommend anyone looking to purchase a quality vehicle from a person who really cares about their customer, please ask for George!!

JUJU68

Jun 21, 2014

It isn't often that the words 'exceptional customer service' and auto dealer or sales consultant are in the same sentence. On referral from a trusted friend, I paid a visit to George Asare (6/14/14). I was greeted warmly and genuinely by everyone and welcomed graciously by George, who from the time I arrived until the time I left provided me with the utmost respect, customer service, great conversation that evolved around car buying short/long term education and solutions, and the overall best car buying options that worked best for me. Because of George's great knowledge and business sense, along with his direct and truthful professionalism, coupled with his Assistant Nancy's friendly interactions, and Edgar Rivera's additional professionalism in the process, I am the lessor of a 2014 F150 STX Truck which I am madly in love and obsessed with! Clearly all of these people I've mentioned are very passionate about representing the Herb Chambers franchise and absolutely enjoy what they do. Consider me a loyal customer for life! Thank you! -jm

Jeff R

Jun 20, 2014

Another extremely satisfied purchase from Herb Chambers Ford of Westborough. I leased a new 2014 Explorer Limited, fully loaded from George Asare and I could not be happier with my purchase. I turned in my 2013 XLT Explorer as I had put a lot of unexpected miles on it and got a very fair trade in price for it and made the decision to upgrade to the Limited model, George, Aaron, and Edgar made the process so easy and with such a fair price I of course signed on the dotted line. These guys are true professionals and are nothing like some of the other car dealers out there that just want your money and never want to hear from you again. I came all the way from Hampton NH just to work with these guys with many other ford dealers in my area that I could have purchased from. I got my new explorer delivered at my town hall in NH and was so beyond happy with it. Thanks again guys and I will be back!

jrand12345

Jun 20, 2014

Another extremely satisfied purchase from Herb Chambers Ford of Westborough. I leased a new 2014 Explorer Limited, fully loaded from George Asare and I could not be happier with my purchase. I turned in my 2013 XLT Explorer as I had put a lot of unexpected miles on it and got a very fair trade in price for it and made the decision to upgrade to the Limited model, George, Aaron, and Edgar made the process so easy and with such a fair price I of course signed on the dotted line. These guys are true professionals and are nothing like some of the other car dealers out there that just want your money and never want to hear from you again. I came all the way from Hampton NH just to work with these guys with many other ford dealers in my area that I could have purchased from. I got my new explorer delivered at my town hall in NH and was so beyond happy with it.Thanks again guys and I will be back!

JUJU68

Jun 20, 2014

It isn't often that the words 'exceptional customer service' and auto dealer or sales consultant are in the same sentence. On referral from a trusted friend, I paid a visit to George Asare (6/14/14). I was greeted warmly and genuinely by everyone and welcomed graciously by George, who from the time I arrived until the time I left provided me with the utmost respect, customer service, great conversation that evolved around car buying short/long term education and solutions, and the overall best car buying options that worked best for me. Because of George's great knowledge and business sense, along with his direct and truthful professionalism, coupled with his Assistant Nancy's friendly interactions, and Edgar Rivera's additional professionalism in the process, I am the lessor of a 2014 F150 STX Truck which I am madly in love and obsessed with! Clearly all of these people I've mentioned are very passionate about representing the Herb Chambers franchise and absolutely enjoy what they do. Consider me a loyal customer for life! Thank you! -jm

Thomas J. Donahue

Jun 5, 2014

Maria Lama and Edgar Rivera made buying our truck a pleasure. Both went out of their way to answer our questions, and if they did not know the answer they found out for us. Your show room was under construction so that was the reason for my review being not so good. As for your music, I suggest you turn it down, especially for old folks like us. I can only hope coming in for service will be as much a pleasure as dealing with Maria and Edgar. Thomas Donahue

doriprovince

May 24, 2014

Usually when you call a dealership or fill out a form they say come in and we can get you in a car today. THat does not always happen but at Herb Chambers Ford of Westborough,MA kept that promise. George Asare took the time to make sure he kept his promise and Edgar Rivera made the numbers do their magic and I drove home in a new car the same day.THank you everyone at Herb Chambers Ford that made that happen.

Dori Province

May 11, 2014

This is the first time a sales person made a promise and kept it. George Asare has all those MVP award on his desk for a reason. If you want an honest sales person go to Herb Chambers Ford in Westboro and ask for George. THANKS AGAIN! I love my car!

dave3144

May 11, 2014

Me and my wife were checking out different types of cars. (Price and Size) We had been to several different dealers in the area.We just wanted to look for now. Within 2 minutes we had a salesman on us. I informed him I wanted to look for now. My wife headed in the other direction. He made comments like, I never saw someone take off like that before! The salesman would not leave me alone to look.When my wife came back he was starting to push cars on us. Even though we both told him we were just looking!! It was a total turn off.It tuned us off so bad we went up the street and bought a used small SUV. The dealer was the complete opposite. Gave us about 30 mins. before someone was there to assist us. then they gave us so much useful information without a sales pitch.

phil38

May 11, 2014

I bought a 2011 Ford Edge. I had good fortune to work with George Asare. He is one of the best car salesman that I have ever worked with. He is knowledgeable, enthusiastic, gives straight answers and knows his product. Usually buying a car is not one of my favorite things. Thanks to George and other personnel it was great. The car is great and I expect to enjoy it for many years.

masera21

May 10, 2014

Upon arrival at Herb Chambers Ford, we were greeted immediately by Paul Scannell. Paul was very friendly and patient during our buying experience. He was very knowledgeable about the brand and the specific vehicle we were interested in buying (2014 F250). At one point he went out of his way to bring over a service tech to answer one of my questions on vehicle maintenance. Upon delivery of our Ford truck, Paul took whatever time was needed to go over all features and operation and insure that we fully understood everything. I would highly recommend this sales consultant and also recommend this dealership to anyone considering purchasing a Ford vehicle.

Matthew

May 5, 2014

When I first went in, I was a little overwhelmed by the whole car buying process. I had only done it once before, but this was the first time I was buying new. Marie Hamilton spotted me on the lot and took great care of me. I had explained I had found the perfect car already, a 2014 manual Ford Fusion that was sitting on the lot. She brought me inside and worked everything out with ease. Never once did I feel pressured or too nervous. She is great at keeping you feeling relaxed and at home. Marie mad the experience amazing and was very personable. She is a great asset to Herb Chambers and the Ford brand. Definitely ask for her when you stop in!

David Wirzbicki

Apr 30, 2014

This is the first time I went to Herb Chambers in Westborough. Let me tell you this, I will not go anywhere else!!! They were great to work with, My salesperson Marie Hamilton was great! She was not pushy and was pleasant to work with. I MUST also say that Edgar Rivera (finance manager) was the best !!! He was such a nice person to deal with and helped me out a lot. He would call and let me know how the financing was going and got me the best deal. I had some small issue with the car and they took care of it right away. They were awesome!!! I would give Marie and Edgar FIVE STARS!!!!!!!!!!

leaser2014

Apr 28, 2014

Worst experience everAfter salesman Aaron William's treatment to us, we ended up leasing from somewhere else. It was too bad as we loved the focus more than any toyota, however after Aaron had promised us a specific deal not only verbally, but in writing the day before, and then we drove an hour again to sign the deal, he claimed the written sheet we brought in from the day before was not the original deal he promised. Not only was he not able to uphold his word, but was unwilling to compromise. This felt fairly shady and backhanded to us.In addition, the manager never said one word to our face. This was very different from all the other dealerships we went to where the managers were actively working with us in understanding the deals available.Aaron also talked to one of our familymember's on the phone the night before we came and then complained about them to our face when we came in the next day. That is never appropriate no matter how "annoying" or "stuck up" he may have felt they were. In addition to being grossly unprofessional in other ways as well, he seriously tried to sell us the ford focus because it had 4 ABS breaks on all the tires- this was not the most impressive selling point, but provided a nice laugh for us in an otherwise terrible experience.As a previous reviewer had mentioned- this was a true bait and switch dealership.In all it was the worst experience we have ever had in an dealership and as long time leasers we will certainly continue our business elsewhere.

Hugh and Mary Lee

Mar 23, 2014

Excellent business. Excellent Service and a people oriented place. They know how to find what you need and make it work for you. Paul Scanell there is an expert as your personal assistant to make it happen . They do it all for you. Wonderful place. We bought a new Ford Fusion. Everything 5 stars Hugh and Mary lee

Suze

Mar 5, 2014

This is the only dealership I have returned to for service. I appreciate the ability to use coupons; I am retired & widowed, so this is a great help. I always have to wait for work to be done, so glad service is efficient. Will return. I lease this car.

Cultivar

Feb 13, 2014

After a miserable run around at a competing dealership, I called Herb Chambers looking for a 2013 F-150 for my small business. What a difference. Tom Quirk arranged to get exactly what I wanted rather than giving me a hard sell to take what was in inventory. George Asare handled the details of the sale, financing and registration, and I know he worked hard to make it all go smoothly for me. They both did. I highly recommend this team. I got what I needed at a very fair price and drove away appreciating their excellent service. They're my go-to guys from now on.

charleslocke

Jan 29, 2014

We purchased a certified 2012 Ford Fusion. Greg McCracken was a nice and capable sales person. He was very thorough in describing the cars and prices. Everything there was very professional, and Edgar helped us through the finance and got us the payment we needed to be at. After a very nice and friendly experience, we drove home that day in our new car.Chuck

fastcarface

Jan 29, 2014

I bought a new 2014 Fusion Hybrid. I got the car I wanted, which was not in inventory, so they found it and brought it to me. The sales experience was the easiest I have ever had. I got what I wanted, at a fair price, and NO HASSLES! They worked with me to get the price level I could afford, gave me a fair trade in value on my old car, and it was all so easy. Why can't all car dealers and salesmen be this good? I went to several other dealers and got so tired of being hammered on, I started getting rude back to them. At Herb Chambers, I was treated with respect and they were genuinely nice to me. As long as this new Ford holds up ok, I will buy more cars from Ford at Herb Chambers. So far so good, got the most for my money, and everything is going very well. I have to say, my first car was a 65 Ford Mustang, and then a 68 Ford Galaxy which I really liked, back in the day. Ford and GM suffered from some Quality of Design issues for quite a while after that, so I went foreign to the competition that I felt produced better cars. This new Fusion was part of a comparison shopping plan to try to find the best car for the money. I avoided GM cars due to my many BAD experiences with their cars, because they can't seem to keep a transmission working in their cars or their trucks. Talk about "Fall Apartitis!" I looked at Toyota and Nissan but the prices for the cars were too high, the standard features were minimal, and the gas mileage wasn't there either. SO I tried Ford, and I got the best bang for the buck. I am impressed at how much better the Ford Vehicles are today, and with more standard features in every trim level, and better prices, they made me an offer I couldn't refuse. Even the Consumer reports rates them as a best buy Hybrid. If Ford keeps this excellent trend up, I will buy another one in 3 years when I trade this one in. I am a Happy customer!

POedCustomer

Jan 26, 2014

Stay away from this dealership!!! I received a 2014 Ford Flex with defects that the dealer prep. and saleman doing the deliver ignored. Had the Flex back in the service dept. less than 14 hrs. after taking delivery. They couldn't fix the problem but did promise me a car when they going to fix it because it would take them a whole day to disassemble the interior of my brand new car to fix it. Over 2 1/2 weeks later and after many calls to the service and parts dept. I find that they have received a part that needs to be replace, but they never called me to bring it in. When they finally made my appointment and I go it, they have no idea of the promise of a car the service manager made to me and try to charge a rental car to my credit card. I leave with my car because they lied to me on my first visit and they are not going to profit from their screw up. Since then I have been trying to contact the Service Manager the General Manager and the owner of the dealership via email, website web forms and telephone. All my emails are returned undeliverable to the email addressed they provided me. Everytime I call I get a "he's unabvailable" response. Every web form results in a sales email trying to sell me another car. No way am I ever buying another car from this parade of fools.Stay away from this dealership for new car purchases and service!!!

Ron Platt

Nov 1, 2013

As always the service at Herb Chambers Ford was professional, friendly and on time. One suggestion though for the second time in a row the billing folks hadn't looked up our Master Service Contract prior to printing our bill so we were billed for the service and then had to explain that we have the Ford Master contract for 6 years, looking it up, then reprinting the bill. Needless. The billing dept. needs to check this for each customer, particularly for those with a newer (under three years old) car.

ron_platt45

Nov 1, 2013

As always the service at Herb Chambers Ford was professional, friendly and on time. One suggestion though for the second time in a row the billing folks hadn't looked up our Master Service Contract prior to printing our bill so we were billed for the service and then had to explain that we have the Ford Master contract for 6 years, looking it up, then reprinting the bill. Needless. The billing dept. needs to check this for each customer, particularly for those with a newer (under three years old) car.

Ford Fan

Oct 27, 2013

Each time I purchase an automobile from Herb Chambers, the customer service is great. The salesperson that I see each time has been there for quite some time and I like that aspect. I like knowing who I am going to be talking to about a new vehicle. He makes the buying process extremely painless and quickly. As far as repairs, I was not notified when a particular part had arrived at the service area. Other than that, I have always had great service there. The facility is always very clean.

JohnOBrien

Oct 25, 2013

When someone (Jimmy White) shows a genuine, sharing concern and helpful input into addressing and resolving a service issue, how can an experience be anything but great! John O'BrienShrewsbury

SqueakyHerbChambers

Oct 5, 2013

I bought a brand new Ford Edge 2013. The sales department was great and I loved my car until it started squeaking and has not stopped. My less than one year old Edge now squeaks for less than a minute daily. The squeaks have increased in frequency to almost every time I start the car and put it in drive/reverse. The service department, under new management as of September 2013, told me the daily squeak was normal" and that if I was a more aggressive driver I would probably not have this problem. The squeak first started after an oil change at Herb Chambers Ford. At that time I also had the tires rotated (I have been told that this is coincidental). Also of note, during that same oil change they forgot to reset my oil sensor. Since then I have brought my car back a number of times to try to get the squeaking to stop, but so far nothing has worked. The old service manager was willing to do whatever it took to get rid of the squeak. The new service manager is unwilling to help and has told me that I am stuck with this problem. Since bringing my car (under the new service manager) in to the repair shop this past week it seems to squeak more...it now squeaks for longer and almost every time I start my car. This squeak is both loud and long enough to be noticeable, annoying, and embarrassing. They believe that it is the brakes and rotors, however even if I change the brakes and rotors (meaning I pay for new out of my own pocket) there is only a 50% chance the squeak would go away. I am still trying to solve this problem with minimal (if any) help from the people at Herb Chambers Ford. I have asked for phone numbers, extensions, and told that I will be contacted by a Ford representative by 10/5/13 and have not. I would encourage anyone who is considering a Ford Edge to think about a different car and possibly a different company because apparently the squeak is "normal" and a permanent problem.

Msep7982

Oct 1, 2013

Easiest car buying experience I've ever had. My salesman Paul scannell was great. Absolutely no sales pressure. Got me the deal I wanted. Only problem was one of the tires had a bubble on the side wall. They replaced it but being a used car it had worn tires. So now I have one brand new tire and three very worn tires. I only asked them to replace a pair just so I could at least rotate them in the future but they refused. I have always been told to replace tires in pairs if they are very worn. So after arguing for a while they said I could pay for the second tire at cost. I thought that was absolutely rediculous. So they said they would get back to about replacing a pair. 3 hours later they give my car back with one new tire. Not happy. They would not replace the other tire. This experience will make me not use this dealership again. But like I said my salesman Paul scannell was great and the tire problem had nothing to do with him

Bbuss79

Sep 12, 2013

It's not often you get a opportunity to tell a business what a amazing experience their company has given you. I have to make you aware that my salesman, Paul Scannell, made me so comfortable. It was truly a pleasure. He went above and beyond. I have purchased/leased many cars and I won't go anywhere else now. Paul will always get my business.Thank you,Rebecca

Shirly

Aug 14, 2013

I recently purchased a 2013 Ford Focus SE Hatchback. I'm a Canadian on work visa and I needed a vehicle fast to go to work, I've worked with other dealerships, but they just make me go run-arounds. In the end, I made my choice to do business with Herb Chamber in Westborough and they were able to close down the deal fast. The car was delivered to me within a week. This helped save me a lot of precious time and rental money. For that, I sincerely thank Lisa, George, Marie, Paul and Jordan for their exceptional customer service.I dealt with Lisa on the phone initially and she was very friendly and responsive to all my inquiries over the phone. It was her professionalism and outstanding customer service that won me over other Ford Dealership.There were some hiccups at first because of my status, so I talked to Marie and she was very emphatic and patient. She offered me some alternative solutions and escalated my case to George, the sales manager, he was able to immediately take things over and get it under control. I really liked George's approach to business. He was upfront, honest, and straightforward. Whatever George promised me, he kept his words and delivered it. I had my car after 2 days and I'm extremely impressed by George.Overall, I'd say my experience was pleasant and things ended on a happy note. I would recommend Herb Chambers Ford of Westborough to my friends and family. If any international buyer like me is looking for a new or used car, I highly recommend you to talk to Lisa, Internet Sales and deal with George when you arrive, I promise you will have an awesome experience.

Tim H

Aug 6, 2013

Purchased a new Focus from Mike Mangrum at Herb Chambers Ford of Westborough. Mike was a pleasure to work with and got me a great deal on my new car. I would definitely recommend Mike and Herb Chambers to anyone in the market.

isamu23322

Jul 3, 2013

The absolute worst experience I have ever had in my 20 years of buying cars. The management is horribly rude and unprofessional! Mike F. (used car manager) is untruthful and Thomas Q.(general manager) is rude and uncaring. We purchased a used Ford edge from this dealer on June 21st 2013, it is now July 3rd and we still do not have the vehicle we paid for due to the fact the Herb Chambers sold us a car they did not have the title to and did not disclose this fact to us until 5 days after the purchase. The dealer, along with the corporate office is unwilling to do anything for us besides changing the date on the paperwork for the warranty, I could not even get them to throw in a couple oil changes or floor mats for our two weeks of wasted time! Terrible experience, false advertising! They featured a dvd entertainment system in their ad for this vehicle(3 pictures and in the text) and when we test drove the car it did not even work, we were told it was aftermarket so not their problem! I strongly recommend staying away from this dealership. **update** called Herb Chambers corporate office shortly after posting the above review, was told I would receive a call back as there was another customer being assisted. I received a call back and was informed that their social media person had seen my post and that now it would be best that we cancelled the transaction. So I guess I am not allowed to voice my displeasure at the poor service of this dealership. I have filed a complaint with the MA Attorney Generals' office and they informed me a dealer had to produce the title within 10 days per MA law, which they have not done as it has been 13 days now. Also I have contacted a lawyer in this matter. Nicole form Corporate also expected me to return the Loaner car they gave us yesterday (which we were told we had till Friday) right now which I would have to drive up from CT and have no way to get back. I will be telling every person I meet to not deal with this company, and I will do my best to get the dealership on the list of businesses that USCG members are warned against doing business with, as I am an active duty member of the USCG stationed in Boston. I again strongly recommend avoiding this dealership.

sharon

Jul 1, 2013

I was very skeptical about buying a car at a dealership...the horror stories, etc...I was treated well from the moment I walked in the door to the moment I walked out. The numbers dance... we danced for a bit, but as much as I was determined to pay x amount, they were determined to get me into my car....they were respectful and courteous. Their salesperson, Mike Mangrum was very helpful and at delivery time, jumped in my new car and showed me how things worked, and even synced my phone for me...that's great service....no b.s. here Just nice people with a good selection of nice cars.

Gotstuck

Jun 10, 2013

Very bad experience with this dealership, Service department is the worst.

chryslerbad

Jun 10, 2013

This story is so long I cannot even begin to start it. Bought a used car advertised as certified (was not). On the way home date of delivery heard noises , radiator steaming and fluids leaking from underneath. Called immediately and took back service promised to fix it. Replaced transmission. Each time they supposedly fixed something it was not or they would cause more damage in the process. After almost 3 months 13 trips, car still leaking, transmission still not right, car not starting intermittingly. I called headquarters an they agreed to buy the car back under Mass law. I still lost money. The used car manager Mike was ignorant and useless. Tom Quick General manager was as bad. Service Department totally unable to fix anything. After buying cars for 40 years I have never had such a terrible experience.

Maryanne & Chris

May 7, 2013

I previously bought every car from Duddie ford before buying my first ford edge from Herb Chambers when he took over the dealership from Duddie. I have had great experience all around with the staff at the Westboro facility. Especially George and Edgar who helped greatly with the purchase of my car. Most recently with Mark in the Service department who treated us like we were special customers and that meant alot, I feel I will have the same trustworthy feeeling with this dealership as I have for 38 years with Duddie Ford.

missB

May 7, 2013

Making my appointment with Samantha was extremely fast and easy! When I went in I worked with Terri and he was so kind and met all my needs I would recommend Herb Chambers Ford to everyone!

James M.

Apr 29, 2013

Recently traded in my 2003 Civic Si for a 2013 Focus ST. Initially dealt with Lisa in Internet sales and she was super friendly and pleasant to talk to. She responded very quickly to all my questions and emails. I was being very picky about the specific car I wanted and she went out of her way to find it for me. It was the price quote and her customer service (more the service) that made me want to go down to the lot. Once I arrived I worked with George who was also very pleasant, greeting me the moment I stepped out of my car. George was extremely helpful, honest, and up front through the final negotiations and sale. We closed the deal very quickly since there wasn't ANY of the typical run-around you get from most dealerships, just great customer service and a great attitude. Everyone that I dealt with at Herb Chambers Ford of Westborough was amazing and completely destroyed all my previous notions of shady car dealers. These people are incredible and made the purchase an incredible experience. I will highly recommend them to all my friends and family. If you're looking for a new or used car, contact Lisa in Internet Sales and work with George when you get there, I promise you that you will have an amazing experience.

Youkai

Apr 29, 2013

Recently traded in my 2003 Civic Si for a 2013 Focus ST. Initially dealt with Lisa in Internet sales and she was super friendly and pleasant to talk to. She responded very quickly to all my questions and emails. I was being very picky about the specific car I wanted and she went out of her way to find it for me. It was the price quote and her customer service (more the service) that made me want to go down to the lot.Once I arrived I worked with George who was also very pleasant, greeting me the moment I stepped out of my car. George was extremely helpful, honest, and up front through the final negotiations and sale. We closed the deal very quickly since there wasn't ANY of the typical run-around you get from most dealerships, just great customer service and a great attitude. Everyone that I dealt with at Herb Chambers Ford of Westborough was amazing and completely destroyed all my previous notions of shady car dealers. These people are incredible and made the purchase an incredible experience. I will highly recommend them to all my friends and family. If you're looking for a new or used car, contact Lisa in Internet Sales and work with George when you get there, I promise you that you will have an amazing experience.

Mike

Apr 5, 2013

I purchased a Ford Escape at the Herb Chambers Ford dealership in Westborough on March 16th. Due to some issues in getting the title from the bank, it took about 10 days before I was able to take the car home, but I feel like my salesman, Arthur Rousakos, was making every effort to expedite the process. Banks work on their own time. The buying process was great. Art showed me a few Escapes and I didn't feel pressured at all. We went over what I was willing to pay, what i would need for my trade, and between Art, his sales manager Mike, and Edgar in financing, we made the deal happen in the price range I wanted, with a reasonable amount of negotiation. And I feel like I got a great deal on a great 2009 Escape Limited with low mileage and all of the frills. The only negative is the ridiculous policy around the keyless entry code for the drivers side door. It is a used vehicle, and therefore the 5 digit code cards are no longer with the vehicle. Many Escape models have this number printed somewhere else in the vehicle, but the 2009 version does not. Art tracked down the previous owner, but they did not have the number anymore. I was told that that the only way to get this number would be to hook the car up to the diagnostic computers in the service department (apparently only Ford machines will do this). Of course this would cost me a half hour labor, on a job that I'm willing to bet doesn't take more than 5 minutes tops. Above all, I feel it is the right thing to do to provide me with this number as a part of purchasing the car. Had I known that I would not have access to the code prior to taking delivery, I would have said get me the code, and I'm quite sure it wouldn't have been an issue. But once I have the car, it's my problem. Oh well, live an learn. The bottom line is that unless I'm willing to fork over the cash, I no way of getting that code. Overall, I was fairly happy with the buying experience at Herb Chambers because I got a great deal, but the who keyless entry code thing left a bit of a negative mark in the whole thing. I would recommend Art and the sales staff, but not sure beyond that. Mike F from MA

Cagey

Feb 25, 2013

I have been in the market for a new car for a while. I decided on a Ford Focus for a variety of reasons. I have been putting off the purchase for a while because I really dread the whole car buying process. I stopped at Herb Chambers Ford a week ago. As I wandered around the lot I was not "attacked" by salesman. One gentleman asked if I needed any help and told me to give a yell if I did. I went inside and was approached by Paul Scannell. We talked about what I was looking for. We test drove a Focus but it was a higher end model than I wanted. I didn't need all the bells and whistles. They did not have any of the S series in stock but had some coming in. I decided to purchase one. Paul guided me through the process very painlessly. My meeting with their finance person was also pleasant and painless. My car arrived. I picked it up and drove off without having to spend half the day at the dealership. I certainly would recommend them.

rcreery

Feb 23, 2013

I recently was looking for a newer car and saw a 2012 Hyundai Veloster on the dealer's website. I went in and took it for a test drive. It was a great car and the sales staff were excellent. I met with Edgar Rivera and did the financials. Everything went smoothly and I was pleasantly treated by everyone.I returned to have the car treated to maintain the paint and interior and their work was excellent. I noticed a minor ding in my door after geeting the car home the first night and Edgar arranged to have it fixed.Overall, the sales and service I received were excelllent and I look forward to returning to them in the future.

StephenieR

Feb 18, 2013

I had wanted to upgrade my 2005 escape for a brand new model, i sought out three local ford delerships and Herb Chambers were quick to respond and courteous over the phone. I went to the delership test drove the 2013 escape and loved it. After doing all the paper work i had to temporarily walk away. I went back last week and drove off in my first Brand New vehicle. I was greeted by a pleasant Harry who introduced me to my saleswoman, Nichole. After about 20 minutes fimamcimg paperwork was on its way and i signed about an hour after that. The fincing guy Mark Eber really showed how the company strives for customer satisfation; jumping through hoops to get me a lower monthly payment. Overall the deLership was clean and calm and everything seemed well odrganozed, i will definatley shop with Herb Chambers again

ljd426

Feb 8, 2013

Worst ever customer service ever at Herb Chambers. Poor accounting department!!!My partner and I purchased a car in December of 2012. This place is quick to take your money.When I went to register the car in NYS the forms that were filled out by the dealership were all wrong and I had to redo all of the forms! And to make matters worse the check that was suppose to cover the tax and fees was made out for the wrong amount so the DMV agent told me that I had to either pay for it myself or have the dealership cut another check. So I just paid for it myself totaling $1,300.00. ( I did not want to take another day off of work to wait at the DMV all day!)Once I got back to my office I notified Paul who was our sales person. He told me to send the check and a copy of the registration and he will send the check totaling $1,300.00 the same day. I was like thank you very much. (IF only that was what happened not so) This company feels that they can get away with this by holding my money or delaying the check (it does not take a week to get something in the mail from MASS) and that is not cool. So Monday, Tuesday, Wednesday, and Thursday came and still no check. I called and emailed several times and keep getting the run around and lies from the following people. Paul S. Sales Consultant Mike F Sales Manager (very rude and made me feel like he was talking to an animal on the street)Edgar Finance Manger So please stay AWAY FROM ALL HERB CHAMBERS DEALERSHIPS. I have also copied all emails so happy reading. Tried to reach your Asst Liz . She called and I left message. I spoke with both the general sales mgr and used car mgr regarding your concerns. Mike Falco the used car mgr would like to speak with either you or your Asst. Sent from my iPhonePaulOn Feb 8, 2013, at 10:51 AM, Larry Dembrun wrote:STILL NEED AN UPDATE!On Thu, Feb 7, 2013 at 8:12 PM, Paul Sl wrote:Larry I just picked up your message. Aaron the general sales manager was off today but I will refer your concerns in the morningOn Feb 7, 2013, at 3:54 PM, Customer wrote:Not acceptable! You just told me that it was sent out on Friday! Please have her cut a check today and fedex overnight for delivery tomorrow! On Thu, Feb 7, 2013 at 3:48 PM, Paul Larry The woman who prepared the check stated it was prepared on the first but given she was out sick at the beginning of this week potentially it didn't get mailed till Monday. Please be patient. It should be their by Saturday Sent On Feb 7, 2013, at 3:19 PM, Larry The mail came today! And no check. I feel that I am getting the run around. It does not take 5 days to get something from Mass. I bank with sovereign if Simone wants to deposit the check in my acct. Sent from my iPhoneOn Feb 7, 2013, at 2:52 PM, Paul Please call me when you have time Sent from my iPhonePaul On Feb 7, 2013, at 1:52 PM, Larry wrote:HBut they check needs to be payable to me! On Thu, Feb 7, 2013 at 1:49 PM, Paul wrote:On Feb 7, 2013, at 1:39 PM, Larry De wrote: Paul Can you please give me an update on my check? It has been a week and still no check. I have asked for this check to be overnight and that did not happen. Please let me know how this situation will be handled. Thanks Larry

Batmanfan

Feb 6, 2013

I found a used car I liked on the website and contacted them. Went to the dealership the next day, looked at the car and was sure I wanted to purchase it. I met with Mike Falco and began the process. He introduced me to Ilian Jano and the the entire sales process was smooth and the service was excellent. When I went to do the financing process that also was excellent , Edgar Rivera handled all the paperwork with ease and left me with a great feeling and the proud owner of a super nice new used car. I had not been car shopping in over 5 years, and the entire staff at Westborough Ford were courteous and happy to help me out.

Mihret

Jan 30, 2013

I went to Ford of Westborough to get my first F-150 and I found my experiance to be excellent. They were thorough and patient during the test drive, follow up phone calls we made and with paper work in the final sale.Everybody, including Tom Quirk made sure that I was taken care of. I will definitly do business with them again. See you at my first oil change and thank you. Mihret Jusufovic

mixo

Jan 30, 2013

I went to Ford of Westborough to get my first F-150 and I found my experiance to be excellent. They were thorough and patient during the test drive, follow up phone calls we made and with paper work in the final sale.Everybody, including Tom Quirk made sure thet I was taken care of. I will definitly do business with them again. See you at my first oil change and thank you. Mihret Jusufovic

Morgan_j

Jan 2, 2013

George was fantastic. Helpful. Friendly. A really great guy. Price on the car was excellent. No fighting, no arguments, nothing. We went in prepared, I had a price that we were going to pay on the car and a value for the trade. The price they wanted for the car was within a few hundred dollars of my calculations and they offered $800 MORE on the trade than we expected we would be able to get. These folks were really great all around.

jrand12345

Dec 24, 2012

had such a great experiance with the lease of my new Ford Explorer from Herb Chambers Ford of Westborough. Gearoge Asare and Aaron proctor worked very hard to give me top dollar for my trade and an amzing lease deal on my new explorer. I could not be more happier with my new car. I came down from Southern NH and it was worth the trip. The car was delivered to me in NH and was gone over in great detail. I wudl highly reccomend going to Herb Chambers Ford, it is worth the drive. Edgar Rivera in the finance department was awesome, he worked very hard for me to get the top tier lease rate and was able to lower my payment even more than what he had initially agreed to. I will definitley return and send friends and family.

bvduo

Dec 24, 2012

Mike was the best! He made the purchase easy. He did NOT pressure my girlfriend, when she was selecting her car, he simply answered her questions honestly!When the dealership sent the car with the wrong color interior, He gave some extras out of his own pocket to made things right. He even got my girlfriend some tasty hot chocolate! Which she likes very much!

jrand12345

Dec 24, 2012

I had such a great experiance with the lease of my new Ford Explorer from Herb Chambers Ford of Westborough. Gearoge Asare and Aaron proctor worked very hard to give me top dollar for my trade and an amzing lease deal on my new explorer. I could not be more happier with my new car. I came down from Southern NH and it was worth the trip. The car was delivered to me in NH and was gone over in great detail. I wudl highly reccomend going to Herb Chambers Ford, it is worth the drive. Edgar Rivera in the finance department was awesome, he worked very hard for me to get the top tier lease rate and was able to lower my payment even more than what he had initially agreed to. I will definitley return and send friends and family.

D KING

Nov 21, 2012

I dislike the entire car buying process. However, it is required and if you don't play the game and do your homework you will be paying more in the end. After doing some work online and sending out many internet inquiries I was contacted by several dealerships, some in the same

dking47

Nov 21, 2012

I dislike the entire car buying process. However, it is required and if you don't play the game and do your homework you will be paying more in the end. After doing some work online and sending out many internet inquiries I was contacted by several dealerships, some in the same "flagship". From the start, there was some confusion over a vehicle that I had interest in. After several phone calls and a trip to Westborough things started to come together.The staff at the dealership are service oriented and attentive, down to a friendly door greeting (that is a big deal with me). I worked with Lou and Mike the floor manager from start to finish. Lou was very helpful throughout the entire experience. I know that many things were out of his control but his proffesionalism and treatment is exemplatory. I like the guy. Mike also was proffesional and clearly knows his job. I like Mike too. After reading some of these reviews I think people just don't get the business part of it. A consumer's job is to do the best for yourself and the dealership is going to do the best for themselves. PERIOD. Hopefully, at the end of the day both sides are satisfied. At the end of the day, I was satisfied with the truck and deal I got. I will recommend this dealership to friends, many of which have trucks.And, Edgar is a very proffesional and helpful finance guy. I like him too. Even with perfect credit, the rate he got me was outstanding.

Junieod

Nov 14, 2012

Went down looking for a volvo that had just 20k miles on clock, to find out it was a misprint, wich stayed on their web page for a week after , the car had 67k .

mytoybox

Oct 15, 2012

I had been in the market for a new car for maybe a year since my Focus was 10+ years old, however I saw this used 2012 on cars.com with more toys then I could afford on a new one for what I was willing to pay for new. Since I typically only drive 8000 miles a year that was ok. I was extremely pleased with the "after sell" They simply laid out my options and the cost of each one, no browbeating. Of the cars I have owned over the last 35 years, this is only the fourth one I love. It is only the second I have give a nickname.

Love Great Service

Oct 13, 2012

I've always found the entire service staff at the Westborough Herb Chambers dealership to be exceptionally friendly, helpful, and quick. They do a great job managing expectations in terms of how long the service will take. They're also not pushy, and explain why they recommend certain service items. I also appreciate the car wash and vaccum, especially since my car has roof racks and I can't take it to other "automatic" washes. In general, I've found the customer service here to be better than that received when I take my car to the downtown Boston locale (closer to home). Since I'm out in the Westborough area for work, I've been making it a point to get all service work done there. Would highly recommend this dealership for service.

ary_goodwin

Oct 13, 2012

I've always found the entire service staff at the Westborough Herb Chambers dealership to be exceptionally friendly, helpful, and quick. They do a great job managing expectations in terms of how long the service will take. They're also not pushy, and explain why they recommend certain service items. I also appreciate the car wash and vaccum, especially since my car has roof racks and I can't take it to other "automatic" washes. In general, I've found the customer service here to be better than that received when I take my car to the downtown Boston locale (closer to home). Since I'm out in the Westborough area for work, I've been making it a point to get all service work done there. Would highly recommend this dealership for service.

lforsberg

Oct 10, 2012

I purchased a 2011 Ford Escape from Derek Duval back in September of 2011. He was a great salesman and very honest. The vehicle was dirty inside and looked like it was used as a demo for a while. I was told it would be all cleaned up nice and ready to go the next day. When I went to pick it up, it looked the same as it did the day before. Derek told me that he had to touch it up and felt bad that it was not done properly by the dealership. I took it anyways figuring that I could do it myself. Bad choice. I recently returned to the dealership for evidence of a leak somewhere in the vehicle that caused alot of moisture on the floor of the drivers side. First of all, I was told there was no leak and that the carpet was dry. The carpet was wet before I aired it out all weekend, which happened at least 6 times throughout the year. They decided to do a leak test and behold the sunroof was misaligned which caused the carpet to be damp. I was also told that the carpet would be cleaned but not replaced. When I went to pick it up, the carpet was left dirty and damp. They continue to tell me that the carpet is not wet or had any signs of mildew. I was extremely agitated and made the manager feel it and smell it. Then I was told they could take the entire rug out, clean it and let it dry in the bay for a few days then come back to pick it up. The inside of the car had grease on the seat and right along the side panel of the drivers side. The manager took it back and only cleaned part of it. I told the manager I will never purchase a car there again. I should have never drove off that lot with a new vehicle looking the way it did.

fleetwood

Sep 8, 2012

Through Edmunds.com I received an offer on a transit connect from Trista Sedoma. Upon researching other dealers I decided to go to Chambers Ford of Westborough as their pricing was decent and according to Trista (who I called and confirmed their existence before my trip) the two vehicles we discussed were still in stock to be viewed. With this, I made the hour and a half trip up and was ready to view the two vehicles make a decision and purchase a vehicle. However, all of this was about to fall apart. Upon getting there I asked for Trista but was given George Asare, who said he could help. When I told him I wanted Trista as she had all my information he told me he would get her. He then came back and told me that he would have to show me the vehicles as she was busy with someone. We then walked out to look at the vehicles and he started the usual sales pitch and questioning about me to which I told him Trista had all that info. He then proceeded to tell me that he needed the info as she was not a salesperson and he had to help me. She "only does internet and just answers email". None of which was ever told to me, and if this is the case, why does she quote customers? Upon getting to the vehicles he then informed me that the two vehicles I was looking for were not there but I could look at others. I then stated that if that was the case I was not too happy as I confirmed with Trista and came from over a hour away. He then stated that they were probably somewhere else or "at the other property". Now I was confused do they not have them or are they missing? Upon going back in and George starting the sales pitch and the "we have other but they are a bit more", i told him that if the vehicles I was looking for were not there I needed to know. He then told me that in fact they don't have them. I told him I was very upset as this was a waste of my time. He told me that he "had something else to do" and walked off.Stay away from this dealer, they don't care about customers and like to bait and switch.

JDColon

Aug 13, 2012

The dealership is great. Salespeople are very friendly everybody grids me and made me feel like family. My salesperson was great. He was very knowledgeable and very very professional. Edgar the finance Officer was great too, he was very, verypleasant to deal with and was a great help. I am very happy with my experience at the dealership and they have a customer forever in me. I definitely will recommend Herb Chambers to my friends and family.

krisdupe

Aug 2, 2012

Everything about our experience with George was great! He was friendly, knowledgeable, and helped us through our buying process. We bought two new cars with George's help!He was available to answer questions/concerns and explained everything in simple terms. As first time car-buyers, it was perfect for us! George worked with us to get us exactly what we wanted!Edgar in financing was also very helpful and knowledgeable as well--overall a great experience--I will be sending people to George!!

derrick reid

Jun 28, 2012

George Asare made my car purchasing a great experienceI would recommend Mr Asare to any one. I am bringing a family member to Mr. Asare so she can have the same experience as i did

Jasmine2508

Jun 23, 2012

On June 22 2012 I visited Herb Chamber Ford Westboro. I did not expect to leave with a car and was very sure my credit was not great. I arrived with my two kids and husband and we were welcomed right away. My kids were very comfortable thanks to all the staff. Paul and Edgar Rivera gave me a once in a lifetime experience. Which was to walk in ask for a car ( just weighing my options) and leave with a new car and real plates all in the same day and just in time for the weekend. I never had such a great, fast, and respectable service anywhere. I never felt better about spending $20,000 in my life and can't wait to do business with Herb Chambers again. It's naturally hard to shop with kids. They made it a breeze! I would like to thank your staff for unforgettable customer service. It means the world to walk into a place and not feel like you were taken advantage of as well as all your needs being met.Eleana Castro G.

mtkennedy

Jun 13, 2012

George, George, and the rest of the Herb Chambers Ford team were amazing to work with. After having an urgent need for a second car we originally visited another area Ford dealership. After this other dealership had pushed back the delivery date numerous times I called Herb Chambers. They worked hard to get me in the car I wanted in a very timely manner, checked all and any specials I would qualify for and had a less expensive lease option for the identical car. The staff was very friendly and made sure we were comfortable and had a few "small talk" conversations which made it seem less of a wait while all the paper work was processed. I would highly recommend anyone looking at a car to check out Herb Chambers, and Herb Chambers Ford of Westborough as you will not be disappointed with the people, price, and overall service.A satisfied customer - Michael K

delp241

May 30, 2012

Beyond disappointing. I had been in contact with internet sales Lisa Dennis was quoted a price for a Fusion. I explained to her that I would have difficulty getting in for a week or so, she said no problem. I make an appointment and Lisa is not in today, but Kathleen Smith can help you. Kathleen then went through the usual song and dance. I told her about the price and the lease that I wanted and spoke to Lisa about, had my car appraised and came back with the numbers. Let me preface this with the fact that I am an informed buyer, I know well in advance what my car is worth and what the dealer pays for a car. i have no problem with a dealership making some money. That being said they offered me 11k for a car that was worth 14-15. Told me that they had to discount the trade in $1200 because a mileage discrepancies on my carfax, they said it is a lot of work and time to get that fixed. I found a link on carfax and filled out one online form, 12 hrs later they corrected an obvious clerical error. Herb Chambers LIED about the amount of work and time it takes to fix an issue on carfax. They tried to make a quick $1200. They then said I had hail damage on my roof, none existed. Then Kathleen tells me that the quoted car and rebates expired and that the car would now cost 24k. I laughed and told her that I would need the keys back to my car, she then starts with let me get my manager, I said make sure you bring my keys back with him. He tries to smooth things over with well what would it take to get you in this car. I said it would have taken you as a dealership to be honest and not try to make $7k on me. I told them that they were not even in the bill park and that their offer is insulting. I requested my keys again and said I will not ask for them again. They handed them over and they lost a sale because of their arrogance and desire to screw a customer. it's funny because they did the exact oppisite of what Lisa Dennis said in every email that I still have....Herb Chambers will not be beaten in service, selection and OH YEAH...Price...here a hint Lisa and the rest of Herb Chambers in Westboro...Framingham Ford beat you on everything, you have a lot to learn about customer service.David D.... a very happy Framingham Ford 2012 SEL Fusion Lessee

slowie

Mar 24, 2012

My visit to Herb Chambers Ford in Westborough was truly a great experience. Although we did not purchase today we will be back to buy the Ford F150 Harley Davison edition. From the Client Care Specialist, Salesmen and the Sales manager I could not have felt more at ease. Thank you everyone see you when we get back from vacation. Kevin and Family

Bobbie

Mar 23, 2012

I started looking for a vehicle when I was involved in a head on collision that totaled my car. Before I went in I called first to make sure they had a vehicle for me. I spoke with Lisa who was extremely helpful. She was able to search inventory and even give me pricing through email. When it was finally time to come in and test drive, Lisa paired me up with Derek Duval. This was an amazing move. Derek had all the answers to my questions. His product knowledge is awesome. I was looking at three or four different cars. Derek was able to work with me to narrow my search down to two vehicles. After that we went on a few test drives. Derek explained all of the features and benefits that pertained to what I was looking for. He didn't waste time going over the NAV system since I didn't really care about that. Instead he went over all of the safety features! This was obviously a huge concern to me considering the recent accident. Once I selected the right car we then worked on the right price. This is the part that I hate, as with most people. Derek made that part easy as well. He laid everything on the table and explained all of the payment options. Once I selected which one worked for me, its was over. All of the stress washed away. He made it that simple. I was then sent in to Finance and I worked with Edgar. Again, another easy to work with guy. He, like Derek, laid everything out and gave ME the option of selecting an extended warranty and other ad-dons. I made sure to pick up GAP as I did not have it on the previous car. Within an hour I was done with Edgar. When I came out of the office, Derek had the vehicle ready! Completely cleaned and gassed up ready to go. I couldn't believe it. That was it, all over. No headache or arguing. This team was extremely efficient and made this transaction as smooth as possible. The next day Derek called to check in on me and to make sure everything was great with the vehicle. It of course was. Thank you immensely Derek,Edgar and Lisa!

Tomio1

Mar 23, 2012

It's been over 15 years since my last auto purchase. I was skeptical of the sales process my friends told me I'd experience in buying a new car, sounded dreadful! After my new car purchase with this dealership I can't wait to buy my next car with them. Thank you Herb Chambers Ford of Westborough for making this a positive experience.

Susan

Mar 22, 2012

This is our second purchase of a new vehicle from Herb Chambers Ford of Westborough, both times were a very positive experience. The sales staff and finance department made our purchase simple with no games. We will purchase our next vehicle with this dealership and highly recommend them to all.

AMF24

Mar 16, 2012

A few years ago I bought a car from George Muriuki, and it was such a pleasant experience that I called to ask if he was still at the dealership. I was excited to hear that he's now at Ford of Westborough, as I'm looking to buy a Ford Edge and know it will be another great experience!!

adelhanna

Feb 22, 2012

I just had an excellent service to my car. I have been a herb chamber customer for many years but I can see the quality of service has been improved a lot lately. Keep the good work.

cop den

Feb 17, 2012

The dealership delivered all promises. We are extremely happy with our experience. I have no problem recommend this dealership to any family members or friends. Thank you so much Howie, George, Kathy, Jason and Edgar.

Lewis Martin

Feb 16, 2012

I went to Herb Chambers Ford looking for a new Edge. I was greeted by Derek Duval. From the first handshake to the last, I was nothing but impressed. Not only did Derek actually listened to me, and seemed to actually care about what I was saying instead of talking over me. Derek was not pushy at all. He showed me a new Edge with the options I wanted. Unfortunately it was out of my price range. He said no problem and brought an immaculate preowned Edge around for me. It was perfect and the right price. Derek has been in contact with me since the purchase making sure everything was great.... And it is!

Lewismartin02895

Feb 15, 2012

Derek and Jason were both very professional and personable. They worked with me for days until I was ready. Once I was ready Derek came in on his day off and helped me out. Later that night I drove off with my new truck!!!!

jpcandpgc

Jan 17, 2012

Michael, our sales consultant, was great (he did not have the final say in the pricing).We traveled over 60 miles each way for a particular vehicle.Over the telephone, all sounded great. Very different when it came time to 'negotiate'. They tried to sell us a new vehicle with $2000.00 Navigation system that we did not want, as well as not being flexible in the pricing.We left very disappointed and upset for traveling so far ! We Received a phone call the next morning Lowering the price by $3000.00 !!Had this been done while we were there, it is quite possible we could have made a dealas well as not wasting our time at another HC Ford Dealer in Braintree

arizzo

Dec 26, 2011

Derek Duval and George Muriuki helped make my car buying experience a positive and enjoyable one! I started the process in October and they worked patiently with me to get me the Fusion Hybrid that I wanted. I never felt pressured into buying something I didn't want or need. They listened to me and walked me through the process at my pace. Derek was extremely knowledgeable of the products and was able to answer all my questions. He even wrapped my car in a bow and had it waiting for me on Christmas Eve

QuickBuyer

Dec 15, 2011

Dealt with Derek Duval and sales manager George Muriuki, both were professional and helped make the process quick, knowing that I was on a limited time line. Definitely would come back for my wife and kids' cars.

muckles

Dec 15, 2011

Derek sold me my car, and did a very good job doing so. I told him what I was looking for, we located the car, took me out on a test drive and he explained all the details & options of the car while I was able to enjoy the feel of the drive. When we got back, he explained he needed to have his manager complete the deal, and Harry finalized the sale. Good teamwork.

stuj

Dec 1, 2011

I called Herb Chambers Ford one morning to look at a used Toyota Highlander Hybrid. I am very skeptical of car dealerships, but all in all, my experience there was very positive. When I arrived, the car was already parked out front. Kathy was our sales rep and she was great to work with. She was honest (most importantly!), knowledgeable, and very patient in answering all of my questions. The only surprise to me was that the price was fixed -- they do not negotiate on pre-owned vehicles. However, I thought the price was quite reasonable for the car I was getting so I went ahead and put down my deposit. I came back a few days later with my husband and toddler to pick up the car and was very happy with the service we received -- the process was smooth and there were no unexpected costs. In addition, everyone at the dealership smiled and/or played with our daughter. After we left, we realized that the car had come without floor mats. I called Kathy, who let us know that if we purchased them ourselves and sent a receipt, then Herb Chambers would send us a check for the cost of them.

TomR121

Nov 21, 2011

Service department is excellent! When my Ford Explorer (or past Ford Explorers!) required scheduled maintenance or any other maintenance - this is the only place I trust. Gator Collet is the Service Director who personally takes an interest in his customers. Scott Moss is not only a very knowledgable Service Advisor, but also continually shows outstanding customer service and a personal touch. Whether I need to drop my vehicle off or wait there, Scott keeps me informed on progress and the work being completed. Never a surprise! This truly is the only place I'll bring my Fords for service!

tracca

Nov 21, 2011

Service department is excellent! When my Ford Explorer (or past Ford Explorers!) required scheduled maintenance or any other maintenance - this is the only place I trust. Gator Collet is the Service Director who personally takes an interest in his customers. Scott Moss is not only a very knowledgable Service Advisor, but also continually shows outstanding customer service and a personal touch. Whether I need to drop my vehicle off or wait there, Scott keeps me informed on progress and the work being completed. Never a surprise! This truly is the only place I'll bring my Fords for service!

Theprofessional16

Nov 9, 2011

This is my second time choosing a vehicle from Herb Chambers. The sales team works to make sure their customers are completely satisfied and that their every wish is met and all questioned are answered. I purchased my Honda Pilot from Herb Chambers of Honda in Boston and followed the General Manager (Mr. Reske) and members of the sales staff (Kathleen Smith) right out to Herb Chambers Westborough Ford. Why? Because their service cannot be matched by anyone. The GM holds his staff fully accountable for making sure all customers have an experience they will never forget. I love my new 2012 Ford Explorer.... If you have time stop in to see the staff at Herb Chambers Westborough Ford. They know their stuff!!!!!!!!!!

dac2011

Nov 7, 2011

This was my fifth vehicle purchase from George Asare, its alway great to deal with him and I know I have got the best price-yes I did check around!! George seems to go the extra mile to make sure I'm happy. I saw the reviews about the service department and cannot believe what I read. I have my other car serviced here and have had no problems, they even fit me in when the were booked solid!

slacknh

Oct 24, 2011

I am a fast internet shopper who likes to find a vehicle and purchase it. I didn't see it on the website so I contacted Jason Arruda to help me find a 2011 new F150. He was always quick to respond, very friendly, and extremely knowledgable on the product. Unfortunately they did not have much left for inventory for 2011 trucks because I would have purchased a vehicle from him. He did everything possible and knowing he could not find me a 2011 in his inventory he understood. I would absolutely try him again. He was one of the best guys I spoke to in a search to buy a truck.

adamdinat

Oct 10, 2011

Walked in to look at trucks. Was greated promptly and immediately subject to what was basicly a survey a for my personal info. What do you like about your current vehicle? Do you owe on it? I was 15 minutes and I had not looked at a truck. The let me speak to my manager game is in full play here. After my quiz the sales rep had to speak to the manager. Not having my basic work truck I was told they could do a search for me. I went here expecting a large selection. All they had was the big dollar super dutys. She wanted me to drive one of those to get a feel for the truck. How is a extended cab 4WD going to simualte a 2WD standard cab?? My second vist here in 2 years and my last. Would bum a ride to work before buying here.

ejkret

Sep 27, 2011

We went to Herb Chambers Ford to look at a used Mercury. The car was not for us so we asked George what else he had in our price range. He showed us a used Impala that had every option we told him we were looking for. After driving it he asked us if the vehicle worked for us before we went a step further. I told him that there are a ton of Impalas out there so he would have to "wow" us with the price. We ended buying the car because he was able to get the car down to our price. I highly recommend this dealership, one of the smoothest experiences buying a car that I've ever had.

grampyajjoa

Sep 2, 2011

Service writer rude. She didn't seem to care whether I used them or not. Over priced quote on repair and most work was unneeded.

Cohenkjc

Aug 12, 2011

Rashad was well informed about the new cars I asked to see. He was very flexible about letting me test drive the new cars, as well as the used BMW in which I was interested. I had been to three other dealerships that afternoon, Nissan Marlborough, Automax, and Westborough Toyota. Rashad was the most informed and most professional of all the sales persons. He listened to what I had to say, instead of what wanted to tell me.I have decided not to purchase any vehicle at this time, but I will most certainly recommend him to anyone I know who is car shopping.Thank you for a great and informative car shopping experience

Robert Jarvis

Jul 26, 2011

Aaron Williams was probably the finest car salesman I have ever met in my 60 years. I could tell that he was concerned that I got exactly the vehicle I was looking for and explained expertly the features of the various trucks. I was going to wait for the new EcoBoost engine, but Aaron made me realize that with my low mileage I would be just as well off with the large 8 cylinder because the gas savings would be minimal. Since the Ecoboost will be new in 2012, and even though I trust Ford to the utmost and my last 6 vehicles have been F150 Lariats, I was glad that Aaron put my needs in perspective. I saved the upcharge of the Ecoboost system and to be perfectly honest with you, I did not want to be a test case for the new engine design. Aaron is a fine gentleman and since I am slightly un-technical and not computer savy, even offered, after the sale, to come with me and teach me about the navigation system so that I can use it more efficiently and offered to work with me hooking up a blue tooth. I must say, buying a car from Herb Chambers and Aaron was a stressless and most enjoyable afternoon.Edgar Rivera offered me a full list of after market accessories and did an excellent job in explaining the features and pricing of each and everyone. I consequently put on the wheel and tire extended warranty, and I also opted for the factory wrap plus preferred warranty. I think the one thing I may still contact Egar about is the 5 year key replacement option. All in all, two great gentlemen. I wish I had two of the same caliber working with me. Thank you, Herb, Aaron and Edgar.

trrajones

Jul 22, 2011

We had a wonderful experience with stephen delgrosso.. he was very helpful and went above and beyond what was expected.. we would not hestitate to go back and have him help us again when buying a car.. thank you again stephen and everyone at westboro ford for making this a wonderful...stressless experience..

charlietillett

Jun 29, 2011

Went in to buy a new car - they took the order but a few days later called to say they could not find the base model I wanted. Kept trying to get me to move to a pricier car. They then offered to sell me a used car (slightly used exact same model/year) for the same price we had negotiated like I was some sort of idiot. The only good thing is that they did process the return of my deposit promptly.

patricialcarroll

Jun 20, 2011

I would not go anywhere else. This is our third car/experience with Herb Chambers -- both Honda and Ford. They are all about customer service, honesty and product. They know their stuff and they actually listen to what the customer wants. They do everything for you to make the experience easy, quick and painless. I trust them implicitly.

glawson

Jun 3, 2011

We ended up buying a car elsewhere because we went in a different direction than we anticipated, but Herb Chambers Ford did everything right during the process, and I want to recognize them for it. Aaron Williams was extraordinarily helpful, and in a very slightly different universe we would have happily driven off in one of his cars. He listened to us and worked hard to accommodate our specific needs. I would unhesitatingly consider this dealership again in the future.

kujo13kujo

May 27, 2011

Where to begin with this disaster of a dealership?Special ordered a vehicle on 03/27/11. Promised delivery in about 6 weeks, IN WRITING.9 weeks later, still no vehicle. Planned on taking new vehicle(2012 Ford Mustang) on Memorial Day Vacation. Scratch that. Personally drove back and forth to the dealership half a dozen times over a 2 week period to get my car. Paid for the car at the beginning of May. No vehicle by the end of May, even though ordered the car in March. Lied to on numerous occasions by the staff at Herb Chambers Ford and once, even laughed at by Jason(Service Manager). I have never been treated this poorly in a dealership before. I would never, ever, ever recommend this dealership to anyone. It is terrible......

jkic47

May 24, 2011

Kathie Smith, George Muriaki, and Edgar Rivera sold me a Ford Fusion SEL for my wife's birthday. The interaction was low-pressure, quick and respectful and I left happy with the terms.Kathie worked with my insurance company to smooth out a couple of wrinkles and was able to bring the car in early and got it registered in time for her birthday. She also offered to connect my phone to the car whenever it was convenient, which was highly appreciated.The dealership facilitated my visits to other Herb Chambers dealerships carrying competing brands suggesting that they were more interested in getting me the right car than pushing me to buy a Ford because that happened to be what they were selling.I would go to Herb Chambers again, particularly if the car is reliable and the dealership continues to be responsive if/when there are issues.

pooksmp

May 24, 2011

We are enjoying our car very much. It's nice not having to worry when the next breakdown is going to happen, we have some peace of mind with that and our coverage! Right after we bought the Kia, we had that big snow storm in January and my brother, Richard went to work the night before and there wasn't much snow. It was a whole different story when he got out of work the next morning, it was a Nor'easter and closing in on blizzard conditions. It did take him over two hours to get home, driving carefully but, he did get home. The amazing part was getting home. He had to wait for the parking lot at work to be cleared enough to leave and he had no problem with the car starting right up. Some of his co-workers had to wait for their cars to warm up and windows to clear, not our car, it heated up right away and windows were clear! He left the parking lot and headed for 128 for a short distance before he gets off for route 20 to come home. The amazing thing about that stretch was there was only one lane of travel and as he was driving he noticed the cars behind him were all merging into one lane behind him! They had been all over the highway but we figured the size of the tail lights on our car looked liked truck tail lights so everyone was following the 'truck' up ahead! Once he got on route 20, it wasn't plowed very well and with the intensity of the snow coming down, but that little tank made it through! When he came home and was telling our dad and myself, we knew we had an awesome car to go along with the great deal we got. So now our Kia is known as 'Tank' for getting through her first test of courage!

Casey16

May 18, 2011

My experience at Herb Chambers Ford of Westborough was terrific!, the staff there are truly exceptional people! I would highly recommend this dealership. In particular Kathie Smith the sales consultant who helped me find my dream car! Kathie was very informative and spent a great deal of time with me, setting me up in my new Ford Explorer!

lsavadian

Mar 20, 2011

My experience at Herb Chambers Ford was excellent. My family and I were fortunate to have the opportunity to work with Mike Domingues. He was very friendly and knowledgable about the vehicles at the dealership. Mike worked hard to find the exact match of my dream 2011 Ford Escape and managed to find it in a short time. I appreciate all that he did for me and I couldn't be happier driving in my new Escape!

tpenziner

Mar 8, 2011

Anyone looking to purchase a new Ford, I highly recommend visiting Herb Chambers of Westborough. The GM Howie Reske along with his team of professionals Kathie Smith sales, Edgar Rivera Finance Lisa Dennis and lastly Victor car care will go out of their way to make sure your car buying experience is a good one. I look forward to future purchases and rate this dealer A+!

kjlambert

Mar 6, 2011

I recently purchased a Ford Focus from Herb Chambers in Westborough MA. I was extremely happy with my purchase.Salesperson Kathleen Smith was absolutely outstanding, She was extremely thorough,informative and spent a great deal of time with me. I felt very fortunate to have had Kathleen as my salesperson, she went though every detail of the car. She also, has followed up several times on my purchase and was definitely caring to make sure I was happy with my new car. Manager Howard Reske was very pleasant he made me feel confident with my purchase. I would highly recommend this location to everyone.Finance Manager Edgar Rivera was straight forward with me. I felt he was working with me for the best possible finance option. Honestly this was the best car buying experience for me. 5 stars to Herb Chambers Ford of Westborough MA

SchoonerRegatta

Feb 25, 2011

A Wonderful Car-Buying Experience with Michael Mangrum! If you are buying a car, you must ask for Michael Mangrum at Herb Chambers in Westborough, MA. You will understand when you read this review.For the last three weeks my husband and I have been shopping for a new pickup. After looking at several makes and models, we came to the conclusion that Ford was the way to go! My husband loved the F150 pickup and wanted work truck, with an 8-foot bed, V8 and instead of four-wheel drive really wanted two-wheel drive. We had gone to several dealerships including a few Ford dealerships, and every salesperson would not listen to the fact that my husband wanted a two-wheel drive and insisted we get a four-wheel vehicle. Last week we decided to head over to your Ford dealership and were met by Michael Mangrum who took us through one of the most pleasant and informative car buying experiences we can remember. He was not only one of the most pleasant car salesmen we had ever met, but one of the most knowledgeable. Michael really went out of his way to help us find exactly what we wanted. That same day we had the opportunity to meet Jason Arruda, General Sales Manager. He was just as pleasant as Michael and helped us come to a price that would work for usone of the best prices you will find in any dealership in Massachusetts!!!! Since we are financing our vehicle we had another pleasant experience working with Edgar Rivera, another knowledgeable employee at Herb Chambers. Every once in awhile hear stories about car salesmen who are obnoxious and who only want to get your signature and their commission as fast as possible. Michael proved to be a wonderful exception to that fallacy, and because of him, we will not only be coming back to your dealership for years to come, but recommending Herb Chambers to everyone. A special thanks Herb Chambers for hiring men like Michael who can make ones car buying experience an exceptional one! He is surely an asset to your dealership!

judyd

Nov 12, 2010

Mark DiPaulo by far is the best car salesman I have worked with and I have been buying cars for 30 years. He listened to my needs and problems and put me in a beautiful car just what I wanted, got my credit approved and delivered the car the next day and all for a good price! Can't go wrong with Mark.

clabbers

Nov 1, 2010

We bought a Ford Escape Hybrid 2010, and I have to give credit for this purchase to Mike Mangrum.We did not look into hybrids but after driving one at his suggestion and hear the gas mileage and all the great features, we are very happy with the purchase.He is very professional, and very knowledgeable of car features.His explanations about navigation system, that we added extra, came in very handy.Had very pleasant experience with dealership so far, and would consider trying their repair shop, when needed.Would definetly recommend to others to try out HC Westboro, and also look into hybrids, can't beat the gas mileage!!I like Ford's Voice activated SYNC system, and navigation system, very nice.

jmn

Nov 1, 2010

Steve Delgrosso was very helpful, I found him to posses and emit high integrity.Steve was very easy to work with and was helpful in pointing out options to maximize my use and enjoyment of my new automobile.The show room and the service area are a class act and am looking forward to great auto service in the future.

jwic

Nov 1, 2010

I recently bought a Ford F-350 pickup from this dealership and have been very pleased with the overall experience. They found out exactly what I wanted, ordered me the truck and took my trade-in as well. My salesman, Mike Domingues, was courteous, professional and involved. Overall, great experience!

mikedennis

Nov 1, 2010

I am a snow bird, which means I spend half my time in Florida and half my time in massachusetts. I was looking for what my options were for a used car that I can keep in my garage here for the summers.I came to the dealership and found a few cars that looked interesting and in my price range. The sales guy Steve was knowledgeable and extremely friendly. I felt comfortable working with him.I have a few more dealerships to visit, I like to be thorough, but I will say that I thought Herb Chambers was a good experience, and unless some other dealership or deal blows me away, I will come back and give them my business.I would definitely recommend this dealership to friends and colleagues.

SJCintron

Nov 1, 2010

When I walked into the dealership I was immediately greeted by Mike. He asked me about my car needs and seemed really interested in helping me out. I stuck with him throughout the day and he was able to help me purchase, happily, my first new car. I would recommmend this dealer to anyone looking for a Ford.

georgelinn

Oct 31, 2010

I had simply requested their best price yet settling the sale required three or four iterations with the "mystery man" to achieve a reduced price comparable to what I had been quoted on line. Our salesperson was Michael Mangrum. He was very pleasant and knowledgable about the features and atributes of the vehicle. I also own a 2001 Escape and have used Herb Chambers of Westboro for service of this vehicle. Maintenance staff have always been very pleasant and considerate.George

SCANNS

Oct 31, 2010

PAUL SCANNELL CLEARLY UNDERSTOOD HOW TO TREAT A CUSTOMER FROM THR FIRST TIME I STARTED TALKING WITH PAUL RIGHT UP TO THE TIME PAUL HANDED ME THE KEYS TO MY NEW 2010 FORD FUSION . PAUL UNDERSTANDS EXACTLY HOW IMPORTANT IT WAS FOR ME TO STAY WITHIN MY BUDGET BUT ALSO GET THE OPTIONS THAT WERE THE MOST IMPORTANT . PAUL CONTINUED TO WORK WITH ME UNTIL I BELIEVE I BOUGHT THE RIGHT CAR & STRONGLY BELIEVED I PAID A REASONABLY FAIR PRICE. PAUL SCANNELL CREATED A VERY COMFORTABLE ATOMOSPHERE THAT MADE ME CLEARLY BELIEVE I WOULD CONTINUE TO RETURN TO HERB CHAMBERS FORD FOR ALL MY FUTURE AUTO PURCHASES

allistar

Oct 30, 2010

My wife and I had a great experience with Mike Domingues at Herb Chambers Ford of Westborough, MA this Saturday afternoon!We're in the market for a new vehicle in a few months and Mike catered to our every need and request! While we at this time are only looking and Ford was our first stop, he took the time to show us all of our (extensive) options available and was completely no-pressure. I would recommend Mike in a heartbeat. A very well grounded and social salesman that looks forward to helping us move forward, at our own pace.

jlubin

Oct 30, 2010

The Sales Staff at Herb Chambers Westborough Ford were great to work with, as usual they try to feel you out what your looking for. The car I wanted was at their dealership and when I saw it I knew it was exactly what I was looking for and they made it happen. They had the only car on the eastern seaboard that was available with the options and colors I was looking for.The deal went through on a Sunday afternoon around 5:09 PM and I picked the car up on Tuesday. Michael mangrum took extra time to make sure I knew all about the options on the car.Great work Herb Chamber Ford!

avajbasile

Oct 29, 2010

Steve Del Grosso was excellent. He took the time to explain all of the features we were looking for and helped us understand what would be the best value for our budget. I have owned Ford cargo vans for my business in the past, but this time we were looking for a new Explorer for the winter.

janette

Oct 29, 2010

My family and I came him and met with Stephen DelGrosso. He was fantastic! He was very informative explaining everything to us about the vehicles and options. He gave us no pressure...Which was very refreshing! We will definitely be back soon to purchase!!!

Kaj3258

Oct 28, 2010

Really enjoyed the frankness of Michael and his interest in accommodating our needs. I also was impressed with his knowledge of the vehicle and his willingness to find just the right one for us. Most of all, Michael really made this happen for us.

maimone

Oct 28, 2010

We purchased the Flex and Michael Mangrum was great to work with. He was extremely knowledgeable about vehicle and was able to answer all of our questions without hesitation. When you pick up your vehicle, he spends a lot of time with you going over all the benefits of the vehicle (no need for an owners manual later). He was very polite and made us feel very comfortable. I would recommend this dealership and I would definitely have them make a visit with Michael as this would guarantee them of a pleasurable experience with the dealership without the pressure.

riley1111

Oct 28, 2010

I was in your westborough ford store last week looking for a preowned car for my daughter and was greated by mike D. he was very friendly and helpful. even though we said we wernt buying that day he was still helpful and gave us as much time as we needed to gather the all our info. we were also approached by mike romiza the sales manager who was very polite and low pressure and may I add cute. he answered all our questions clearly. he told us when the time came to purchase he would help us with the financing and address all of our concerns. we will def be returning to buy a car in the next few weeks from mike and mike. having guys like this working for you is why you are so sucessful. yours truly, barbra sonders

chris1218

Oct 27, 2010

He was very knowlegable, easy to work with, diligent about his duties,helpful, pleasant and a generally nice person. I would recommend him in a minute. I worked with other salemen in that dealership, and they were nothing like Steve. He was a real profwessionally.

faudette

Oct 25, 2010

We just went in to look, but Michael was extremely helpful and knowlegable. Even though they didn't have a truck on the lot that we were looking for, he found one near by that had everything that we wanted. He also gave us a great deal on the price which made it easier for us to afford a stainless steal V plow. Michael was the greatest. Thanks

hdembele

Oct 25, 2010

MICHAEL MANGRUM IS THE SALESMAN I WAS DEALING WITH.THE WHOLE TIME I WAS GOING DOWN THERE MIKE ALWAYS FRIENDLY PATIENT AND HAD THE GOOD KNOWLEDGE OF THE TRUCK I WAS LOOKING FOR.HE HELPS ME FIND THE TRUCK I WANTED AT THE PRICE I WANTED.GREAT EXPERIENCE I WILL RECOMMAND THIS DEALERSHIP.IF YOU THERE LOOK FOR MIKE OR THE MANAGER JASON GREAT GUY THAT HELP MAKE THE DEAL HAPPENED.

Parsley

Oct 25, 2010

I am thinking of upgrading from my mid size car to a large car or SUV and have just begun the dreaded car buying process. I checked out a few dealerships online and decided to stop in at Herb Chambers Ford. I know that I want a Ford but there are so many new models that I am not familiar with. Once there, I met with Steve Del Grosso. Even though he knew that I wasn't going to purchase that day Steve was very friendly and knowledgeable. He took the time to answer all of my questions and did not pressure me into something that I don't want. Once I think it all over and make a decision that I am comfortable with I'm going back to Steve to finalize my car purchase. Thank you Steve.

pascuccid

Oct 25, 2010

I've been dealing with Paul Scannell and Herb Chambers of Westborough for many years and they provide exceptional service to our corporation from the lease/sales process through follow-up service and finally at lease termnination. They provide Fleet management services make doing business easy for me. They are also fair in pricing. The staff is friendly and couteous. Paul also follows up periodically to make sure we are satisified with our lease/purchase. He and his Company stand behind their product. I would highly recommend Herb Chambers of Westborough. David Pascucci, CFOAdmiral Metals Servicenter Co., Inc.

Turkeyhunter1

Oct 24, 2010

The sales person was freindly, knowledgeable and thorough. After the sale he went thru all the options/accessories in the truck to make sure I had a basic understanding on how to use them before I left. He did his best to beat the best price offered at other dealerships. Steve

camdyltuc

Oct 23, 2010

Mike Domingues was a great help with selecting my new car. He walked my through every thing I need to know. Lisa did a great job setting up my appointment. She was very polite and courteous they both were polite and knowledgeable. I would recommend Herb Chambers to all my friends.

Lynda G

Oct 21, 2010

Our visit to the dealership was very rewarding.We found George to be very well informed on make and model of every vehicle we were interested in. We bought a new car and it will be ready for pickup two days from purchase. Everyone that we were in contact with were nothing but professional. As most consumers, we did alot of shopping around and we are very glad that we saved the best for last. William and Lynda Gauthier

sarz

Oct 21, 2010

I had my eye on a few cars in the lot for a while. One afternoon I decided to stop in and maybe go for a test drive. Steve introduced himself to me when I arrived and let me know he was available if I had any questions. In this short visit I gained alot of helpful information. I felt no pressure to agree to anything. In fact Steve built such a great rapport I would ask to work with him again. Although I am not ready to purchase my new car, I will return to this dealership when it is time!

wyrostekw

Oct 21, 2010

Great overall service and value. Steve is very easy to work with. Heard about them through word of mouth and am glad for the recommendation. I will be glad to share my experience with others who are in the market. Commendations and recommendations to a wonderful dealership and especially to Steve.

jilb

Oct 20, 2010

I had great service here. The salesman was friendly, helpful and well informed. He wasn't overly pushy (which has driven me away from other dealerships) and he wasn't overly aloof (this has also driven me away from others.) Overall, I would recommend him to get good information, and to feel good about the experience and purchase.

alyce89

Oct 19, 2010

Steve was very informative and helpful. Knows his information about the models and made it very simple to find the right car for my exact needs ! The dealership was a very professional yet comfortable environment, which made my experience that much more enjoyable. A+ service. Highly Recommend

pdench

Oct 19, 2010

Steve did a fabulous job throughout the sale. He was extremely knowledgable about the cars, financing, the whole nine yards. He was not pushy, but he followed up when he said he would. Steve is very professional, personable and a great asset to Herb Chambers. I will recommend him to my friends and family and will buy from him again.

Ducati996

Oct 18, 2010

Just a really pleasurable experience, no pressure. I like knowledgable people and honest business people. You got then here. I reviewed the internet, went to 2 other dealers, but I was treated as I would treat anyone I am doing business with. BTW go Patriots!!

kdennis44

Oct 18, 2010

My current vehicle is five years old, so I'm thinking about getting a new car. I really just wanted to see what was out there today and what my options are. I heard about Herb Chambers froma friend and that they were professional and wouldn't be too pushy.My Salesperson, Steve, was extremely polite and knowledgeable. He seemed cognizant of my desire to just look around, but ended up answering questions I hadn't even planned on asking.His willingness to let me look at my own pace, while at the same time being available to answer questions was just what I needed. Once I make my decision, Herb Chambers will be definitely at the top of the dealerships to get my business.

pdcruz

Oct 18, 2010

The best service from an outstanding salesman is all that one can expect and this is exactly what one experiences in having been served ever so well and at the highest professional sales level than one has the pleasure of receiving from Steve Del Grosso.

phoran

Oct 18, 2010

I just starting looking for a used car. When I walked into Herb Chambers dealership, I was greeted warmly. Steve was very friendly and knowledgeable. I let him know that I was just beginning my search. I was given information and pricing without being pressured to buy. I will definitely return to the dealership.

EmilyY

Oct 17, 2010

I was very impressed with the customer service at Herb Chambers, particularly with Michael Wing. He was a real pleasure to work with, and never did I feel pressure to buy or commit to a car. They give you all of the information you ask for, never hide any information, and truly work to make their customers happy. They are top notch at what they do, and I would certainly go back and ask to deal with Mike specifically.

JEC6017

Oct 17, 2010

Had been looking for new/used car online for couple of months when working out of state as a contractor in MA. I saw one at Herb Chambers Ford in Westborough. Called and got Bob Nicholas on the phone. Bob was great on the phone and provided the answers to all my questions. Bob was even better in person when I went down that night to see the car after work. He had the car parked out front and ready for a test drive. No looking for the car or more information, he had it all there and ready. Dealership was even able to get my out of state registration for me. I would not hesitate to go back and see Bob again when ready for another car for myself (or family and friends!).

lgklein

Oct 17, 2010

I called the dealership and talked with Bob on the phone. Told him what I was looking for and what I could spend. It didn't take long for him to call back and let me know he had exactly what I needed. Because I have very limited free time, Bob got all the paper work done ahead of time. When I came into the dealership all I had to do was sign the papers and drive away. It was the easiest car buying experience I ever had!

KAMB

Oct 16, 2010

I would highly recommend Herb Chambers Ford of Westboro and salesperson Kathie Smith if you are looking for a new/used car. They made purchasing a car an enjoyable experience. Kathie is a personable, confident and helpful car salesperson. She is a genuine human being and wants her customer to be happy with their purchase. My husband and I trusted her completely.

lgn40000

Oct 16, 2010

We had a very pleasant experience purchasing out fiesta, Bob Nicholas was fantastic helping us select our new car and helping us learn to use all the toys. Mike helped with the payment arragements and offered us a great deal on the extended warranty. We have already sent a few friends to see Bob at Herb Chambers Ford.

publius

Oct 16, 2010

These guys were outstanding. First - have you ever gone on line and pushed the "ask for a quote button' with the dealer internet team - once I had decided on the kind of vehicle I did this for several dealers, and Shawn was one of a few out of a dozen who actually sent me a real quote. Herb Chambers was one of the few that actually provided a quote rather than use it as a teaser/bait and switch. So I immediatley appreciated their straight forward and honest approach. Mike was a great salesperson. Throughout the process he was helpful - and while certainly pointing out the higlights and benefits of the vehicle I had my eye on, I never felt pressured or uncomfortable. I really apprecaite the "here are some things to consider" approach at Herb Chambers, it seems to permeate the organziation. Even Edgar in Finance was extremely helpful - not pressuring but showing me some things that helepd me put together apackage that served my needs. When I went to pick up my car I thought it would be here's the keys - have a ncie day - but Mike actually spent as much time making sure I understood everything as they did selling. At that point it was pure customer service and I knew I had bought from the right dealer. Look - they are in business to sell cars - that's how they earn their money - but with their customer service oriented approach vs. the bait and switch/pressure tactics approach I surmise that is how Herb Chambers built a succesful buiness. There are probably times they just cant work a deal - but that the experince is such a positive one that customers keep them in mind for the future. I know that the next time I buy a car I will start there, and absolutely recommend that anyone looking for a Ford check out Herb Chambers in Westborough, MA.

blonde_tx

Oct 15, 2010

Steve Del Grosso was very knowledgable and helpful which made the dread of new car shopping a different experience than I have had in the past. I had just started my new car search and fell in love with the new fully loaded 2011 Taurus. I have not made my final decision on which car to buy but I can assure you if I go with the Taurus, then Steve Del Grosso is my man!Nancy Kessler

mlaval00

Oct 15, 2010

I will have to say that this was my best overall experience buying a new vehicle. My wife bought a vehicle from there sister store and they as well treated her unbelievably. I would reccomend anyone to this dealer. Giau Luong, I would buy another vehicle from him. He was very courteous and honest. That is what everyone wants.

FruityPebbles

Oct 14, 2010

I was recently contacted by a represenative by the name of Lisa Dennis who was absolutely wonderful!!! She had an excellent personality and was very helpful in getting me the info I needed to start the process of buying a new car. She gave me a better understanding as to what to expect and who I would need to speak to when I came into the dealership. Wonderful employee to deal with and I would recommend anyone to ask for her if they needed assistance. I was very pleased with the service she provided me. When I came in the following day, I met with Bandoh Osei who also was a great help and made the entire process easy and stress free. I would like to say thank you to these employees and tell you what a phenominal job they did in making my car buying experience a wonderful experience! :)

Rick & Debbie Baker

Oct 14, 2010

My wife and I have been considering buying a new car for several months now. We stopped into Herb Chambers Ford to see some of the new models. We met Steve Del Grosso and for a change this was one of the best interactions with a salesman that we have ever encountered when buying a car! This guy was courteous and friendly and really knows his stuff! He obviously loves what he does and he has a sharp wit. He not only answered all of our questions but continued to provide us with additional information about a few of the models that we were completely unaware of. When we do finally decide to buy we will return to Herb Chambers and buy a car from Steve! Keep up the good work!

amy22smith

Oct 13, 2010

We had a great new car buying experience with all of the staff at Herb Chambers but especially Bob Nicholas. He was able to get us into the exact car that we wanted within a couple days even though it had to be shipped from another dealership. He was also very knowledgeable about all of the car details.

anoroks2

Oct 13, 2010

I have to say I worked in the auto arena (body work) for a few years. I am familiar with all the tactics. I am now in a different (sales) industry. Steve was unlike all the rest. Typically it is the "let me talk to my manager 3 times, or you will not do better anywhere else He took time to understand my needs, worked on finding that car from another dealership, realized this was not my first time buying a car, and gave me a great price. What is interesting is I walked out of the dealership without buying, he said I know you need to get the best price, that is the best I can do, I hope to see you again, it was nice meeting you." Does this sound typical??? NOOOO Usually it is "speak to my manager..., we are having a contest and I am one sale away from winning"....if you walk out the price is void." For whatever reason this guy is very different from anyone else I talked to, it was the best price and there was no pressure from him at all. Do your research, and go see this guy, you will be happy.

megabar50

Oct 13, 2010

I first talked to Lisa Dennis who made an appointment for me to come in. She was friendly and answered all my questions. I came in and met with Steve. He was a great salesman! He helped us get through the process quickly and painlessly. I would recommend Herb Chambers in westborough to everyone!

telephone

Oct 13, 2010

i was very pleased with my salesperson michael mangrum and the efficency with which i was able to purchase this used ford edge. i was looking for a particular model, in a certain price range. mike seemed to have a very good feel for what i was looking for and showed me cars that would meet my needs. i was able to pick up the car the next day and so far have been very pleased with the vehicle. i would definately recommend this dealership.

thegoldenchild

Oct 13, 2010

The sales man,Bill Treannie,was most helpful in answering my questions and he was very friendly. Lisa Dennis was courteous and patient while dealing with me and making an appointment. I have already recommended Herb Chambers to my friends, and will continue to do business with them.

eamyers

Oct 12, 2010

I came in looking for a new Mustang and for the first time ever I had a salesman who actually listened to me and led me in the right direction.There were so many models to choose from and he made the experience painless. It was a pleasure to work with Steve and I would be happy to recommend him and the Herb Chambers team to any of my friends and co-workers

shawntconway

Oct 12, 2010

Mike Wing was very helpful and I would highly recommend him. The dealership had a good selection of trucks. I found a few that interested me. With Mike Wing's help, I was able to narrow down the selections to find a truck that fit my needs. Norm from finance was also extremely helpful. I would recommend this dealership to others.

summerford

Oct 11, 2010

Guys were very patient and very considerate on the price. I appreciate what they did for me and my family and they are still looking out for me. I would like to especially be thankful to Michael Mangrum who kept constant contact with me and provided me information above and beyond his responsibilities. He helped tremendously even into the late closing hours of their day. On pickup day I was guided to finalized all the numbers explaining the details to us even after having made the contract sale and all my questions were answer on time and with no attitude or rushing by Mike. They set me up with a beautiful car and I plan on buying my next automobile from them. They took care of me,I'm very happy with the overall service.

Murphy-lincoln

Oct 10, 2010

The sales staff was very helpful and went out of their way to accomodate us(actually bringing the car to us to see, more than an hour away). Edgar (in Finance) was very friendly and accomodating throughout the loan process. Howie, the GM, was involved through out the process and ensured we were completely satisfied.

wolftate

Oct 10, 2010

Mike did a great job of not only letting us test drive the truck but he walked us through every feature in the truck. The Ford F150 Lariat's have so many features that he really had to take some time with us. The price was just a quoted over the phone and the trade was fair. Overall is was a good experience.

Richard A.

Oct 8, 2010

Steve DelGrosso made my visit a very pleasant and informative experience. This was the first step in my buying process, and I am still involved in that process. Steve greeted me warmly and made me feel that I was an important customer to him and his company. He showed passion and energy, but at the same time, he was not pressuring me to make a quick decision. He has excellent people skills as well as an outstanding grasp on the details of the product that he is describing. I felt at all times that he was being honest and forthright. I will be returning in the near future, and my experience with Steve was one of the reasons that I will be returning, along with the fact that I am interested in purchasing a Ford Taurus.

bigdaddy0657

Oct 7, 2010

Had a great experience with Mike Domingues and he seemed seasoned and very knowledgable. I would recommened my friends and family to this dealership (and especially Mike D.) because it was very clean and all the employees where very professional.Hopefully, whoever reads these realizes the asset that Mike adds to the team at this dealership, and we hope to be back in the near future, as we are deciding between a few different vehicle options for our daughter and my wife.

Bill Vitello

Oct 7, 2010

Stopped in to this dealership just casually looking. My salesperson Mr. DelGrosso greeted me in an unexpected non assuming way whereby I felt immediately comfortable, and not pressured. Finally, a salesperson that I could really relate to. I havn't purchased a ford since 1991, and he showed me that the quality and relative price are now superb. Also, It is very important to me to do business with a dealership that can provide all the services that I need both quickly and professionaly; plus have the staying power to remain in business through these turbulent times. I expect to purchase fairly soon, and with Steve and Herb Chambers, I feel very confident with this important investment.

dkaskou

Oct 7, 2010

Steve is a no-pressure kind of guy and I really appreciate that! I need information to make big decisions like a car purchase and ONLY I will decide when I am ready to purchase. I thank Steve for making me feel comfortable and understanding my needs. I would highly recommend seeking Steve out if you are looking for a car or truck as you won't be disappointed with the experience. Thanks!

gvenkat

Oct 7, 2010

I had a very good experience with my new purchase of 'Stang... No pressure dealings at all. Definitely a totally different experience for me, in fact, a first of its kind experience at a dealership... No pressure on selling all those options after agreeing the pricing on the car... Very pleasant and surprised too..Giau went the extra mile and provided me all the information that I wanted. Edgar welcomes you with a smile and keeps you laughing through out the interaction. Thank you Giau and Edgar.Had to mention another great personality at the dealership - Mike. He was very helpful and a great person to work with.Overall, had a very good experience with my purchase.

jacqiegene

Oct 7, 2010

We had a very good experience at Herb Chambers of Westborough. Mike was great. He went out of his way on all aspects. This is the first time we had any dealings with a Herb Chambers Dealership. Everything was done right up to snuff that we asked to be done. I would highly recommend Mike to all of our friends. Win and Jackie Bigelow 88 Masonic Home Rd P214 Charlton, Ma 01507

shaniquaclark2003

Oct 7, 2010

I had a great experience with Mike Domingues and I would recommened my friends and family to him and your dealership because it was very clean and all the employees where very professional.mike domingues was very helpful and his manager jason arruda was also very helpful .. they had a lot of product knowledge

ElCamino

Oct 6, 2010

I'd been searching for a good used Subaru Baja for a couple of years. The ones I'd found were 1. Expensive and 2. Well used. Finally, I gave up and bought a new Toyota Tacoma 4x4 pickup truck. That is/was a great vehicle, but a bit big for my parking spot and needs. Even after buying the Tacoma, I'd still do an occasional Internet (AutoTrader.com, Craigslist.com) search for a Baja. One night, after coming home from a vacation, a low-mileage Baja showed up at Herb Chambers Ford in Westborough, MA. I'd always equated "big" (ie, Herb Chambers' Empire) with "bad" and high pressure. However, I was heading from home (Newburyport, MA) to Connecticut for a weekend and convinced my wife to swing by the dealership for a look at the Baja. After a call to the dealership to make sure the Baja was still available, we took a detour to "drop in." I forget the name of the person I was supposed to ask for, but wound up being connected with Mike Mangrum. We drove the car, liked it, and were impressed when Mike went to Edmunds.com, the same place I'd done my pricing. Used Bajas are ridiculously expensive, especially if you're lucky enough to find a low-mileage, turbocharged version. Anyway, we got to a point where we were $1000 apart when Mike said, "Did you by any chance by an extended warranty with the Tacoma? If you did, you're probably eligible for a refund." I had bought the warranty because I'm a low-mileage driver who tends to keep a vehicle for a long time. The deal was done. At pick up, Mike buzzed through the paperwork and inspection process. I've now had the car for almost seven months and like it more today than when I bought it. I've had it serviced and replaced wiper blades. That's it. I feel as though I bought a car and made a friend.

granprix

Oct 6, 2010

Dealership was a very friendly place, Patrick was very good and very friendly salesman in helping us select what we needed in a vehicle, i would definitely recommend anyone who visits the dealership to ask for him, i never thought that buying a car would be so easy. Tell anyone and everyone you know to go here, this was an exceptional experience and i will definitely go back for my next car i buyfor sure.

Jk05jk

Oct 6, 2010

Mike Domingues was such a great help. He had amazing customer service skills and really helped me find what I was looking for. I would highly recommend this dealer to any and all of my friends. From the moment I walked in the door, Mike made me feel welcome and appreciated as a customer. I would definitely come back here in the future. Thanks Mike!!

maryannmackj

Oct 6, 2010

I was pleasantly surprised by the level of professionalism and the good dealings I had with Mike Mangrum at Harr Ford Westboro. To top it off I absolutely love my Edge. I could do a great commercial for you, I am that pleased! No complaints at all from this very satisifed customer. I speak highly of Mike and the dealership to anyone who asks about my new crossover. thanks, Maryann

infantry2004

Oct 5, 2010

I went to herb chambers to trade in 2 cars to get a new or used truck i new what i was looking for when i got to the dealership i was greeted by Mike on the lot i told him i was just looking and he asked me if he could help me with his search i figured why not it couldnt hurt right man i was right i told him what i was looking for and they had the right truck for me it was a used 2008 king ranch loaded had everything i wanted and more he showed me all the features it had explained everything in full detail he got me so excited i had to take it out for a test drive we went inside and got all my info and then he took all my information on my 2 trades even though i only had one there with me while we were one the test drive he had his used car guy and sales manager work up some numbers for my trade and the truck i wanted to buy when we came back from the test drive he offered me coffee and a tour of the building and he even introduced me to the service team and manager ive never owned a ford before he even showed me all the reviews that ford was getting how could i go wrong he was an outstanding guy new everything i wanted and everything about the truck inside and out and wasnt pushy which i found to be a great thing nothings worse than being pressured into buying something you dont want to buy he wasnt like that once we sat down and worked the numbers out i knew this was the truck for me i bought the truck and it didnt stop there i was paying 1200 a month for both cars he got me down to 600 a month thats a huge savings in my pocket he even paid for my first oil change he took care of my plates and sticker this would deff have to be the best car buying experience ive ever had and i have bought 4 or 5 cars in my life i have sent so many people to him who have said the same thing hes a great asset to your team and i will deff be calling him when i am ready to buy again he even paid for my first oil change how could i go wrong i love my truck and looking forward to see Mike again within the next year to buy my fiance a new ford fusion thanks Mike for all your help and everyone at herb chambers ford in Westborough for everything Alan

madmandy11

Oct 5, 2010

I bought a 2010 Ford Fusion back in April. So far it is the best car I have ever driven. Mike walked me through every step of the process. I did my research and was sure I got the best possible deal on my car. Mike was very friendly and called me several times over the last few months to make sure I was happy, and that I didnt have any problems.

mdoming1

Oct 5, 2010

Everyone at the dealership was very polite and make me feel right at home. The process of purchasing a new vehicle is usually stressful and takes a long time. The employees of Herb Chambers Ford of Westborough where very knowledgable and respectable. They made the purchase of my new vehicle simple and I am recommending this dealership to my friend who is looking to purchase her son a new vehicle as well. Thank you Mike Domingues and Jason Arruda for following through with everything they said. I love my new Ford!- A very happy customer! =)

pak18

Oct 5, 2010

We went to this deaership because of closeness to our work. We met Mike as our salesperson and he took us through the entire sales process...showing us cars in stock, letting us take test drives in different models, and finally working with us after we decided on the model we eventually purchased. He was always very friendly and professional with us. I have taken my Taurus in for service and the service and parts departments are terrific also.

Paul Shriber

Oct 5, 2010

Mike Mangrum did a fantastic job explaining the feature and addressing all issues. I already recommended him to a friend who was looking for a car. This is the 3rd car I have bought from Herb Chambers...1st was a Honda CRV, 2nd a Ford Escape, 3rd a Hyundai my daughter bought....we all felt comfortable with his dealership, as no problems are a good thing!

rolandkp61

Oct 5, 2010

I have bought my last 4 new vehicles from Herb Chambers of Westboro. Each time I have been very satisfied with the professionalism of the sales staff and the price that I ended up paying for my vehicles. I highly recommend Herb Chambers Ford of Westboro!

cassie23

Oct 2, 2010

he was easy to talk to and very friendly. The dealership was really clean and put together. they offered be a drink while i waited. They all greeted me as the passed by.They worked with me and gave me everything i expected and asked for. I highly recommend this dealership.

John Williams

Sep 21, 2010

I had a great experience with the service department at Ford of Westborough. They made me feel like a valued customer. My car was ready before Chris promised it would be. I would highly recommend having cars serviced there and will be back when my car needs any future work. I have been to other dealerships and have not had the same experience. They exceeded my expectations!!

Princess37

Sep 21, 2010

I needed to find a new place to take my car for service as the other service company did not do the services they claimed to do or tell me what services they recommended be done for the maintennace & upkeep of my car. I went to Herb Chambers Ford for my oil change. I sat with Chris Wagner, after asking what service I was there for and I told hom an oil change, he asked me when the last time my tires were rotated...Good question, as far as I knew they had never been done since I had new tires put on my car. Chris advised they should be rotated every other oil change. I was plea3ed to see that he was spending the time to give me some general knowlege of car care that I was looking for. Knowing nothing about cars or maintenance I relay on someone to give me some guidelines to keep my car running in tip top shape. Also after looking at my milage suggested the 60k service. I know preventative maintenace is key to a long lasting, hassle free car. I gladly agreed to have the services he suggested on my car. Gator the service manager came over to introduce himself and see that my service experience was a positive one. It was, the service was done quickliy for what I was there for and was very please that my car was vaccumed & washed. I have found my new service center! They did all that I was looking for, they suggested the services that needed to be done and their prices were reasonable. I did not feel as though they were suggesting services that were unnecessary, as that has happened to me in the past. I reccommend Herb Chambers Ford & Chris Wagner in service for all your service needs.

edward01

Sep 8, 2010

I checked on line for there car deals for the week.It said they had a Ford Fusion SE automatic for 17thousand and some change.When I e-mail they told me it was available but when I checked there stock number it said it was a standard. I then called Shawn Conners and asked her if it was an automatic. She said that no it was a mistake and was a standard but they had other cars. It is a typical bait and switch.BUYERS BEWARE OF HERB CHAMBERS FORD WESTBOROUGH !!!!!!

ma0421

Jun 7, 2010

I purchased my new Focus from Mike Mangrum after shopping a couple of local dealerships. He was by far the best salesperson we met. He knew (mostly) everything about the Focus and answered all of my questions directly. He never made me feel pressured to buy. I have already told several people I know to go to Mike at Herb Chambers Ford in Westboro.

mulkey

Jun 7, 2010

for the first time in years, i had the best new car buying experience. i finally found a dealership and salesperson who was not trying to sell me rather help me make the best car choice based on what my needs and wants were. when it came time for negotiating, i found my thoughts of a fair price and what the dealership was asking was fair. the management staff is well knowledged and i like the personalities they have. i look forward to buying another car from eddie and his staff in the next year or so when my daughter needs a car.

d.mason

May 14, 2010

CAUTION - HERB CHAMBERS "INTERNET SALES" LIESI want to caution every potential buyer out there NOT to do business with Herb Chambers Ford of Westborough, particularly their supposed "internet sales" operation. I am a very particular buyer who had done a ton of research on the type of car I wanted and had narrowed my choices to a Ford Fusion, in a particular model level/price point (S). I then sent emails to several dealerships "internet" operations to get a sense of the pricing and availability they had. I corresponded with someone (who I am not sure actually exists as you will see below) at Herb Chambers called "Jose Navarro-Robles." I also received some emails from a supposed internet manager named Jean Oulette. After Jose and Jean had first failed to respond to my requests for a true price they were willing to sell at (instead preffering to try to set up a time for me to come in), "Jose" and I began to go back and forth on actual price. During this process, I was extremely specific about the exact model/trim level we were discussing. I was also concerned, since the online inventory for the dealership did not list the specific model I had, whether Herb Chambers would be able to do a deal or not for that car. "Jose" assured me that the vehicle was available and was simply in one of their (very large dealer network's) offsite storage sites. After negotiating on price, I sent confirmatory emails to set forth the price, all the fees that would be included, and also to ensure that I would be meeting with Jose himself to finalize the deal after test driving the cars. I also confirmed in writing that the car would be available for me to drive. I did all this because the dealership was 35 minutes from home and I would be taking my 8 months pregnant wife with me. I also did not want my arrival on site to be an opportunity to start all over with the negotiations I had already spent a good deal of time conducing online. Shortly before our arrival, approx. a 1/2 hour, "Jose" sent an email confirming our appointment time and saying he looked forward to meeting me. When I arrived, on Sunday April 25, 2010, however, it quickly became clear that everything I had been told, and confirmed in writing, was a pack of lies employed as part of a bait and switch sales tactic. First, when I arrived and asked for "Jose", various personnel became concerned and did not know what to do. Then, when I asked to meet with him, they sent out Jean Ouellette, who explained she was "Jose's boss" and that somehow he was not available. They claimed he had gone to lunch and left despite having confirmed his meeting with me approximately 1/2 hour before. I was almost ready to leave at that point, but she assured me they had the email trail and would honor the deal I reached with "Jose." She shuffled me off to another salesman, whose name I do not recall at this point but really had little involvement in the process. He told us he would go get the car for us to test drive. This salesman then headed out on the lot and we waited approximately 20 minutes while he huddled at the sales desk with other individuals, including sales manager Paul Ziffer. When this salesman returned, he introduced Ziffer, who tried to begin the bait and switch. He claimed that they did not have the particular model level I was looking for - the Ford Fusion S - in stock. When asked why "Jose" had told me multiple times that they did, he claimed it was very hard to keep track of inventory, implying in the 1/2 hour since Jose had told me the car would be available to drive it had somehow disappeared, despite computerized inventory. He then offered to show me a more expensive model, claiming that they could be "similarly aggressive" in pricing. In answer to my question of whether he could come close to the price we had agreed on for the Ford Fusion S, he said no. I simply did not want to pay more for the options, none of which I wanted, so was not interested in the pricier models. Thus I had been so precise in confirming the vehcile we were talking about. He then, ignoring my very pregnant wife sitting there and the fact I had told him that I was only interested in one model that I had come to drive/possibly buy and had now been told they did not have, kept suggesting we walk around the lot and see if there was something that would work for me. When I asked him point blank if he knew if he a Ford Fusion S, he backpedaled, as if one might magically appear on the lot. We had enough, so we got up and left. As many buyers do, I fully expected there would be negotiating over price, which "Jose" and I had gone back and forth on. I chose internet buying as a means to try to avoid the collosal waste of time that is the dealership runaround, and was very careful to confirm things, in an attempt to avoid just what happend. What I did not expect, and which is why I have written this review, is outright bold-faced lying, which is what I got from Herb Chambers and "Jose" (whose existence I am dubious of for the reasons described above). I caution all potential buyers to steer clear of the dishonest Herb Chambers Ford of Westborough.

inspectorryan

Apr 28, 2010

A week ago I purchased a brand new Taurus SHO. Bill was the salesman. My brother purchased a new Ranger Sport for himself and Flex for his wife late last year. They dealt with Bill also. Bill and Jed were by far the two best sales associates I've dealt with in a long time. They let me take the SHO out for a test ride by myself while they were busy assisting others who were doing a trade in. Found the car to be nothing short of outstanding, supersceded only by the excellent work Bill and Jed did for me. Ended up buying the car and driving it home that night.Been self employed as an insurance broker/tax consultant for 32 years and worked for a Ford dealership before that. I highly highly recommend this dealership.

DJ Oreo

Apr 20, 2010

My recent experiences with Herb Chambers Ford of Westborough is without a doubt the best car buying experience I've ever had. I found the entire dealeship staff to be knowledgable, friendly, and very helpful. This is especially true of my sales person, Mike Wing, who went above and beyond to ensure that I was completely satisfied with my purchase, both before, during, and after the purchase. On subsequent visits, I've found the same to be true of the Service Department as well. I couldn't be more pleased with my this dealership, and my new Mustang GT. I highly recommend them to anyone interested in purchasing a new vehicle.

ken_burtt

Apr 20, 2010

I was traveling back from New Hampshire when my truck started losing power to a point where I could no longer drive it. Herb Chambers Ford was the closest dealer to where I had to park my truck for the night. I limped my truck to the dealer by around noon on Monday not knowing the extent of the problem and how long it would take to fix it. Having dealt with other dealers, I figured my truck would be there for the week and I would have to arrange getting my trailer home and get back up to Mass. sometime during the week to pick up my truck. The Service Manager along with Alan Arsenault promptly had a mechanic conduct a diagnostic on the vehicle and came up with two faulty fuel injectors. Being a warranty item, they would have to get approval from Ford before any work could be conducted. I figured they wouldn't hear back from Ford until the following day but they were diligent with emails and phone calls and had the approval by 2:00PM. Once they had approval, the mechanic started work. I know it's not an easy job and the outlook was that they probably wouldn't have it done that day. So, I made arrangements to have someone drive up from CT to pick me up. My ride wasn't going to show up until 6:00 so I waited. Alan was kind enough to keep me informed of the progress and by 4:00PM he was pretty confident that the mechanic would have it done by 4:30 but wasn't going to guarantee that something else might be wrong with the truck. Wow, I couldn't believe it. I called my ride and told him to hold off on coming to pick me up. At 4:45PM Alan came out and told me the truck was all set. They had test drove it and everything seemed to be good on the truck. I was able to pick up my trailer in the tandem truck lot off the highway and get everything home that day.I was thoroughly impressed that they were able to get my vehicle fixed in the short amount of time they had. The whole service team was genuinely concerned that I was a stranded traveler and went the extra mile to get my truck fixed. I run the Sales & Marketing team for a manufacturing company in CT and I know the power of good customer service. I was compelled to provide a review for the Herb Chambers Ford team because they excelled past good and provide great customer service. If all their customers get this type of treatment, they will be in business for a long time. I wish they we closer because I would have them provide all the service on my truck. Thank you to everyone at Herb Chambers Ford that was involved with handling my service issue. You should all be commended!!

djakaitis

Apr 5, 2010

Working with Mike Wing was a great experience. Very down to earth and not pushy. Bando (can't remember his last name) also provided great assistance in Mike's absence and is also very down to earth and not pushy. Anyone visiting this dealership should request to see either one of them. This was my third visit to Herb Chambers in Westborough to purchase a car and after three times I finally purchased a used car. My two initial visits were very dissappointing - too costly and not willing to budge although they were persistant in following up. I would go to another dealership who would meet my goal so I don't quite get why HC in Westborough couldn't. However, this time we came to a compromise and all worked out well.

dpotts44

Apr 5, 2010

I bought a new Ford F-150 from Herb Chambers Westborough. The Salesman I worked with was Mike Wing and I found him to be very knowledgeable in regards to the vehicles he was showing me. Herb Chambers was my first stop on my search for a new truck and I ended up coming back there because of Mike's professionalism and patients. I got a great deal on the truck and the service, cleaning, fueling and registering the truck, was exceptional. I would recommend Herb Chambers to a friend and tell them to ask for Mike.

joshuadolby

Apr 5, 2010

Fair and honest - great customer service, easy place to buy from.My experience with HC Westborough (Ford) was the first- they're fair, they're responsive, and they had the car I was looking for. Further, they didn't give me any complications in the sales process - they made it simple for me to get the vehicle I wanted, at the price I wanted.My saleperson, Mike Wing, has been 110% communicative- any questions I've had post sale (and I had a few!) he's answered as soon as possible. He got me the car registration ASAP, set me up with LoJack, and my new remote start. Frankly, the guy's gone above and beyond.

Lenny_Greece

Apr 5, 2010

Dealer (Mike Wing) was able to answer all my questions.He also pointed out high points on the vehicle I didnt know about.He was friendly, helpful and very knowledgeable. He was not pushy. He was one of the main reasons I bought my car. I can finally trust a car sales man. I will recommend Mike to all my friends. I will be back to speak with Mike when I need another car.

saucoin

Apr 5, 2010

Very happy with the purchase of my new 2010 Ford Ranger from Mike Wing. Not only was he friendly but very knowledgeable. He is not your typical salesman. He definitely will get you the best deal with no hastle. If you are in the market for a new vehicle, I highly recommend Mike Wing as your sales representative.

janinesistrand

Mar 30, 2010

I took my used 2006 Ford Explorer XLT in for an oil change. The guys were very pleasant and answered all of my questions regarding other issues I was having with the vehicle. I took my SUV to your dealership because I wanted Ford service. Excellent.

aangelo

Mar 26, 2010

I got am amazing deal on a 2010 Ford Focus SES. They gave me $3000 more for my trade out of all the dealerships I went to. My salesman Mike Wing made every effort to get me the best deal possible. On the day I signed the paperwork a manager 'Jed' actually gave me an additional $200 for my trade. What manager at a car dealership actually goes out of their way to give you money?! I couldn't believe it at the other places I went to the managers were always trying to low-ball me as much as they could.

jwil1969

Mar 9, 2010

I have been buying vehicles for all of my adult life and this was by far the most incredible experience I have ever had. My salesperson, Paul Scannell is the most professional sales person I have ever met. He helped me purchase my new Ford Edge without making me feel pressured at all. I was sent to him by a dear friend, and boy am I glad I did. The General Manager, Paul Ziffer personally helped me get the deal I needed as well. These guys went out of their way to make sure I got a great deal and made it easy. I actually enjoyed the experience overall and thats a first for me!! Herb Chambers Ford came highly reccomended to me, and I highly reccomend them to edveryone thinking about buying a Ford. They have earned my business for life!!

alisonfiorenzi

Mar 6, 2010

The staff was very friendly. The waiting area is pleasant, clean and bright with a great flat screen tv. The service was done quickly and they even washed and vacuumed my car. I couldn't have been happier. I will definitely continue to visit this dealership.

ford2009

Mar 4, 2010

I Went in for an oil change, and the office personnel were friendly, quick, and helpful. The dealership vacuumed and washed the exterior of my car which was a nice service. The service took about an hour with the car wash, but I was happy to wait for the additional service especially in the winter.

andonian

Feb 17, 2010

Very low pressure...everyone followed through on what they said they would do. The dealership presented a very warm and friendly experience but totally professional...I would highly recommend them to anyone looking for a car...the detail they went through as acceptional

andonian

Feb 9, 2010

There was no pressure, very laid back but logical sales approach...the salesman to the GM's did a great job. I was at the dealership for about 4 hours start to finish and walked out with a new vehicle, Infinite M-35, very user friendly and the care they took to make sure I was comfortable was impressive

michellesearles

Jan 19, 2010

i have purchased a 2007 mustang from paul and the experience with him and the service shop was great. so i decided to buy my husband an escape. same thing, great purchase price and professionalism. my next car will be purchase there when we are ready. i wouldnt go anywhere else. paul is great to deal with and the service that i have needed was great!

kleigh

Jan 16, 2010

The dealership was excellent in offering help immediately upon arriving at the dealership. Christopher asked what we were exactly looking for as to better serve us. The sales manager also stepped in assisting Christopher in looking for something that suited our needs. We were looking for a hard to find vehicle. Thru it all the prevailed and we are happy customers. The finance advisor worked with us on any offers available and any papers we needed to sign. It was a very friendly atmosphere and this is why I stick with Ford!

brendan tedstone

Dec 23, 2009

I brought my 2006 Ford F150 in for service. There were a few items wrong with it and were to be warranteed to the best of my knowledge. As it turns out the warrantee company I had went bankrupt and was sold to another company. When I bought the extended 100K warrantee, I was told it covered "everything but tires, brakes, wipers, belts and hoses"from the sales manager. I had issues with the door switch, radio, door check, seat cover, rear slider window, gauge cluster in dash and a few others. When Carrie called to the warrantee co, they refused to cover everything but the door switch, but they found defective ball joints which were replaced. I was very angry and Jeff, Service Manager, did a great job to diffuse my anger and do the best he could to get things done. He got the gauge cluster covered and took care of the door check. Although the radio and seat cover were not taken care of, I know that those 2 people in service did their absolute best in trying to get my issue taken care of. I will still fight my issue with the warrantee co to take care of the last 2 items, but I have 100% confidance in the service department that they will not steer me in the wrong direction moving forward. I have told many people of the great service I got from them and felt the need to let the powers that be know what a great job they did for me as a customer

kathycurran

Dec 2, 2009

I can't believe I am going to say this but I feel like I "found a friend" in the service dept of a car dealership, weird huh? You usually hear horror stories but that all changes when you walk into Herb Chambers Ford in Westborough, MA! Jeff Krasner, Service Manager is a real friend, he cares about you and your car and his main goal is to make his customers happy. He goes out of his way to tell you what needs to be done to your car and why and he goes the extra mile to make sure you are not inconvenienced (ie: arranging a rental car if needed, etc). This is a quality service department, you can feel good about bringing your car here. In these hard economic times, when money is tight, the one thing that can make you feel good about having to spend money to get your car serviced is Great Customer Service, and Jeff and his service team OVER DELIVER! Advice to anyone who has had a bad experience with car dealership service departments in the past - stop the aggravation and drive yourself over to Herb Chambers Ford in Westborough where you can FINALLY be happy about servicing your car! Thanks Jeff & Team, you guys ROCK!

jvcryan

Dec 1, 2009

I brought my 4 year old Ford Mustang in to have the emergency brake fixed. I had bought the extended warranty when I purcahsed the vehicle and thought that it should be covered. At the time of check-in, Alan indicated that he would check into that for me. He also had wrote me up for a courtesy check-up to see if there was anything else wrong with the car. When he called me a couple of hours later with the findings, he said they found that my ball joints needed to be replaced also in order for the car to pass inspection. He had taken it upon himself to get both the original emergency brake work and the ball joint work approved by the extended warranty company (thus saving me an extra deductable payment !!). He called to tell me the happy news that my car would be entirely fixed for just one deductable payment of $100. Alan was able to have the car completed by the end of my workday and when I picked it up, the car came around the corner washed and vacuumed. It was actually cleaner than it had been in awhile.For a change, I had an extremely positive experience at a car dealer service department. Herb Chambers should be proud of employees like Alan who go out of their way to help the customers' experience.

ketchvik

Dec 1, 2009

I was at this dealership for just a half hour for my oil change and it was a pleasure. Herb Chambers is doing everything right; from the friendly people, the quality service, AND the car wash and vac!!! I loved the comfortable waiting area with giant flatscreen tv. I will never go anywhere else.

sneveu

Dec 1, 2009

I absolutely love my car. I did not feel pressured at Herb Chambers when deciding on purchasing my car. I thought about all my options (whether new or pre-owned), gave myself time to think about it and was pleased that Mike Mangrun worked with me so well. After the sale he also took the time to explain and show me the car's system. And when I was having a problem (me, not the car) Mark in service was great in taking me right away and explaining what I was doing wrong! For follow-up, Julie in customer service has been wonderful. There were others, sales managers, etc. that I have forgotten their names, but everyone that I dealt with was courteous, pleasant and helpful.Did I mention that I love my car?!!!

anigirl

Nov 29, 2009

Josh Mono was professional, helpful, and clearly cared that I drive home in a car that I was comfortable owning. He made sure that the car I purchased was within my price range and fulfilled my specific needs. At no point did I feel pushed or taken advantage of. I would recommend him to anyone looking for a car.

2jstine

Nov 10, 2009

Herb Chambers Ford of Westborough is everything a dealership should be! I have done business with this dealership for several years. It has had its ups and downs, BUT for the past 6 months everything has been perfect. I am treated with respect. The service is prompt and the work is top notch. I am a customer for life.

sneveu

Nov 4, 2009

First, I absolutely love the car. It's much more than I was expecting.I was greeted in a friendly and courteous way from the minute I stepped into the door. Mike and also his Manager(sorry, I forgot his name) listened to what I was looking for and they helped me decide while giving me time to think about what I wanted without pressure. When I was having a problem programing my sync, Mark in Service saw me immediately and was very helpful and also friendly.I have already recommend this dealership and also the Fussion to a couple of people.My only negative comment, is that I was talked into the gap insurance that I don't feel is necessary as I plan to pay down my balance quickly. Very minor compare to my overall experience! I highly recommend Herb Chambers in Westborough!Thank you,Sue Neveu

hittianne

Oct 30, 2009

Outstanding Service! I have been numerous times to the service center and have always been very pleased with the quality and timeliness of the service. The interaction with the management and team members was excellent, cordial and professional at all times. It's nice to see dealership with such great service.

cwalton

Oct 28, 2009

I recently brought my Toyota Corolla to this dealership for a timing belt change. I was greeted by a dapper-looking gentleman by the name of Jeff Krasner. I told him my service needs and asked him to check over the vehicle for anything else I may need. I received a call not long after stating that since my car has a timing chain, I did not need to replace it. Great news! Jeff recommended I have a basic service done- which I did. I am pleased with the service I received and the price was reasonable. I really felt that my car was in good hands. I didn't have to wait around when I picked up my car- like I've had to at other service establishments. And I was treated kindly, as though my patronage was really appreciated. I will definitely use Herb Chambers again and recommend it to anyone needing service. Thank you

cgeorge0411

Oct 27, 2009

The service was exceptional. All issues were taken care of in a very timely manner, with great follow up on Jeff's part. Every problem that my car had was explained to me in detail and repaired without delay. My car is running great! I will be sure to visit again should I need service on my car. Thanks!

ArowdyOne

Oct 13, 2009

I recently had my Edge serviced by this dealership. From the moment I walked in the building, I knew I had selected the right Ford dealership to do business with. I was greeted in the parking upon arriving by a gentleman wearing a service uniform for no reason. Upon entering the building a nice young salesman held the door open for me then asked me if I need assistance, then directed me to service. I was greeted yet again by a young lady by the name of Carrie. At first when I began talking to her I assumed her to be a receptionist or something. I wasn't being rude, but I was thinking why is SHE asking me all these questions about my car. Shouldn't I be speaking to a man???? Then I realized SHE was the service adviser, and SHE knew all about my car. Overall my experience at the dealership from start to finish was excellent, but not only that Carrie made my trip worth wild. She makes you feel relaxed and at ease when being at a car dealership is the last place you want to be. She explained the entire process and I knew up front what was going to take place with my vehicle. When the problem couldn't be fixed that day, she was upfront with me and honest. I will continue doing business with this dealership as long as I can. She truely brings a new feel to a "mans" department.

brett cooke

Aug 29, 2009

Went to Herb Chambers Ford after a bad experience at another dealership. We were greeted by Bill Treannie,expecting the usual sales tatics. We could not have asked for a better salesman after looking at a few vehicles we found our baby a 2010 fusion.The sales manger Mike helped us get a great price and the deal was done.The finance department was fast and very imformative. All went perfect great job to all.thanks once again we will send our freinds and family to your dealershipbrett and emily cooke

mtrsnevans

Aug 29, 2009

Paul Ziffer was very friendly and took the time to answer any questions I had. I knew he was busy but he never made me feel like I was a bother to him. He was very understanding and has a lot of patience with all of my questions. Would definetley go back in a few years to purchase a new car for my daughter!

rubin.joan

Aug 23, 2009

HERB CHAMBERS USED MINI...On 8/21/2009, Joan & Wally Rubin. We drove out to Herb Chambers in Westboro and met Anthony Carlino and there sitting infront of your elegant Infiniti dealership was an awesome yellow mini. Anthony explained to us that it was a used mini He answered all our questions carefully and honestly and gave us the insight we needed to purchase the mini. We've dealt with many car dealers over the years but none could compare with Anthony. It was so refreshing to work with such an outstanding professional person. Anthony works hard with his clients and we trust him, and I'm sure many others are aware of it. Above all he has a wonderful sense of humor. Joan and Wally Rubin

UNSCsgt

Aug 22, 2009

After visiting a few other dealerships in the area, we shopped at Herb Chambers Ford in Westborough. Our salesperson, George Asare made us feel very welcome and comfortable throughout the entire process. And to top it all off, he gave us an incredible price on our new Ford Edge. He even called us several days after we got the car to make sure everything was fine. I highly recomend Herb Chambers Ford of Westborough and George Asare!

theycheat

Aug 21, 2009

What a rip off! They tried to hold onto the new car for two weeks after taking the title on the old car and then wanted more money to release the new car! We are planning to take legal action against this dealership. DO NOT let them rip you off like they are trying to do to us! This dealership should be boycotted and closed.

jjfrommer

Mar 20, 2009

Purchased my Explorere through HC Ford and that was a very good experience. Service has been another issue. I had a few quick services that were good (oil changes) but anytime more work was done I was typically left unhappy. Cost is high (to say the least) and they act as if you are getting a great deal. Huh!?!? I've had work done that was unsatisfactory and left me needing to have my vehicle seen again for the same problems. I use a local mechanic for service and he has been great so I stick with him. Shouldn't have to go back multiple times for the same things (especially a dealer). Buying is one thing, service is another at HC Ford.

thecustomer

Dec 3, 2008

I have a 2008 Honda Civic. I always went to Bernardi before since it is closer to my house. My car has the Bernardi's service due sticker with the service due over 2 months prior but since I didn't drive as much so I didn't bring my car earlier. This time I decided to go to Herb Chambers in Westborough since I found a printable coupon online. When I went to Chambers, I was told that I didn't need to change my oil. I mentioned to the man that my car service was actually due over 2 months prior, why not change the oil? I was told that the new Honda has a computer reminder and it doesn't go by the mileage/date anymore. This was the first time I learned that I didn't need to spend money unnecessarily. While by now, Bernardi had called me twice to remind me to change the oil. Sure, that made me feel so special being reminded to take care of my car but if I don't have to spend my money for something unnecessary if I don't have to. I was so impressed with the Chambers because they were so honest. I have never gone to any car dealer/service that turn me down from getting money out of me. Who would? Business is business, it's all about money. But Chambers surely has honest workers. - I don't remember the name of the employees there but he is an African man, the other one is a Caucasian man who was on the desk. They both were very friendly. - The people at the Bernardi Honda too were so friendly but the only thing that discouraging me to bring my car there because there was a mechanic who gave me a free car wash but begged for my phone number. He didn't want to close my car door until I gave my phone number. Eventually I gave out my phone number so he let me go. He did call me once but I never returned.(I didn't want to give wrong number because I thought I was going to return for service). I was friendly to him because he took care of my car but I wasn't interested in dating the man. Professionalism is important. If not, you lose a customer(s). With the Herb Chambers, for every service you can free car wash and the guy won't ask for your phone number to get to know you only because he washes your car.Thanks Herb Chambers, I will go back to your shop again from now on for every single thing that my car need.

MIKER

Jul 9, 2008

Bob Nichols was very knowledgeable about trucks and was easy to deal with when it came to the money side of the transaction. The truck was a great value and was in great condition they also had the most pre-owned trucks to choose from of all of the dealerships I looked at. He took very good care of me for the beginning of the transaction to the end. I have also called back with technical questions after the sale and he has always been able to help and gotten back to me quickly. I like the feeling that he is still willing to take care of me after the deal was done and the money changed hands. I will certainly being going to see Bob at Herb Chambers Ford of Westborough for all my trucks. Thanks Bob

Pizero

Apr 13, 2008

A low pressure buying experience on a great car at a fair price. The transaction was also completed in a very timely manner which was important to me.

barbaraligon

Apr 11, 2008

Paul Scannell was a salesperson at another Ford dealership. When that dealership closed, we had a choice of conducting business at a Ford dealership in our town (about 2 miles from our home), or to "follow" Paul to Herb Chambers in Westborough (about 45 miles away). Because Paul has always provided excellent service and a fair deal, we decided to try the Herb Chambers dealership. The service from this dealer is outstanding - both from a sales perspectice (Paul Scannell) and service. We have purchased or leased at least 6 different vehicles from Paul. We see no reason to change - we are completely satidfied and would highly recommend this dealersip.

donsla

May 6, 2007

HAd brake work done, just pads. One moth later the LF caliper froze. I told them what was wrong. Charged $90 for diagnosis of caliper frozen. $800+ to repair and one week later the brake fluid is all over my driveway. I'm waiting for tthe dealer to check. Two yrs ago had play in steering 3 trips before they fixed it. They replaced front steering before they realized it was a gear box. Luckily it was under warranty. Believed me only after insisting that service mgr drove it with me.

weelbe

Sep 1, 2006

I never enjoy buying a new car, the whole experience is nerve wracking, however I was treated very professionally by both mike and adam, mike kept in touch with me throughout the financial process and adam was very informative - both went out of the way to provide excellent service . I would have no problems returning to this dealer

aubuts

Sep 24, 2004

I went in to Herb Chambers Ford in Westboro to buy an Explorer using the x-plan. They tried to sell me a demo under the x-plan (which is not allowed by Ford), then tried to tell me the documentation fee was a state fee and couldn't be waived. (when using the x-plan ford does not allow dealers to charge a documantaion fee) and they locked the keys to my trade in in the car, basically keeping me at the dealership for 3 hours. I called my wife to get the second key, once she got there, they wouldn't let her see me. She walked in the office where I was with finance guy, gave me the key, we told them to forget the whole deal and walked out and as we drove off, the sales manager was basically chasing me down to try to get me to stay. HC Ford of Westboro is a bunch of liars and I would never reccommend them to anyone