Used Cars for Sale at Herb Chambers Honda Of Boston in Dorchester, MA

AlexS

Aug 29, 2016

I live in Cranford, NJ and I have never met Susanne Moore from Boston Herb Chambers Honda face to face. Susanne helped me today to take care of my daughter's old good Honda Accord 2002. I was updated in details on a state of the car, repairs that have to be done ASAP and car problems to take care as soon as I can. I got a call from Susanne as soon as repair was finished and it was earlier than was promised. All communication was detailed and friendly, I appreciate Susanne's help very much.

Ekaterina Savchenko

Aug 19, 2016

it was pleasure to buy a car there, the team was very nice and helpful. I like my car and service which i got there.

oscar2773

Aug 14, 2016

After driving 175 mi from Burlington Vt. to Boston for a prescheduled appointment Sun. 8/14 at 12:30, the vehicle of interest was essentially sold out from under us. We learned upon arrival from Julie, salesperson, vehicle was sold to a woman who was scheduled to see it at 11am Sun., 90 min. before we were scheduled to arrive for our 12:30 time. Neither she nor Mo, finance manager, were honest enough to tell us the woman had called for an appointment the day before and instead, simply explained "she just happened to drop in". General Manager Dana informed us her appointment was made Sat.8/13 24 hrs. after I scheduled mine Fr. 8/12. In fact Julie called me Sat. pm at 3:30 to tell me what her manager offered for my trade in vehicle and never spoke a word about about it. No effort was made to notify us, as a courtesy, despite our long journey. When I called and offered a deposit 24 hrs before my appointment, I was told.."you'll be fine." It truly casts HC sale staff in the classic mold of "used car salespeople". Apologies were superficial, defensive and disingenuous. I want Herb Chambers to know how his employee's behavior today undermines his so called reputable image. I know they are in business to sell vehicles, and have the right to sell to sell on a first come first serve basis, but I am offended to know that this staff blatantly and patently violates ethical practice and common decency. It leads me to believe they customarily draw out customers in the belief they might sell additional vehicles (which they offered me) despite personal hardships incurred. Thanks for the opportunity to be heard (or read in this case).

roedan

Jul 24, 2016

My wife and I went in knowing in general what we were looking for, and Thomas Ayers helped us to find it. He was very reachable by phone, answered all our questions, and guided us through the process. I would recommend Herb Chambers.

Leezc3

Jul 1, 2016

A customer lounge filled with tattered and worn out chairs is indicative of is dealerships atitude towards and commitment to customer service. When I made my appt. I was told he "1st annual service" for my 2015 Honda CRV Touring would run less than $100 and would only require "an hour or two." Imagine my surprise when I learned I would spend at least 3 hours in this uncustomer friendly environment and spend almost $500 on service. They apologized about the "confusion."Here I am 24 hours later waiting again in this shoddy space bcause they managed to screw up my vhicle. I broght in a car that ran perfectly. Despite paying for an alignment my vehicle now pulls to the left. Shoddy if not incomprtent service to say the least. They seem to have no concern for or understanding that my time is valuable. So here I sit ... Again. I'll find somone else to service my vehicle in the future.

ran99

Jun 2, 2016

My first and last experience with HerbChambers Honda Boston.Very first time I feel cheated by a sales man here.My first call is to inquiry the availability of Lunar Silver Exterior with Gray Interior Honda Odyssey for Lease.Online it was showing in Westborough location, I called the westborough location number but the operator directed me to Boston sales office based on my Zip Code.The sales person take my inquiry and responded back if I would like to test ride the car, they have another car in their location and asks me to come to office.After I reach the office, he introduced another grumpy face who will take care of my request.I showed him the car which I'm looking in their website. But the Gray interior car is only located in Westborough. But he said, this car was not in that location and it is in our another location due to lack of space in the building.After negotiating the numbers for lease. I again mentioned I need Lunar Silver with Gray interior. He said "Yes" every time I mentioned. This was the 4th time, I mentioned. Finally I signed on the agreement. And the car is delivered at 8.20 PM yesterday, he showed the car and came home.I pickup the vehicle specs paper found in the car and read that print in home at 11 pm and realize that it was a Truffle interior car which I dont want.Next day, I called the sales man and asked the first question, "On the day 1, when I met you I requested the Lunar Silver with Gray Interior. Correct?". He said Yes. And then I told I got the Truffle interior car. He replied "yes, that is what we have". Then I said why didnot you mention this to me, I asked you specifically the gray interior one. He said, at the time of delivery why didnot you check this. I said "it was 8.20 PM, extremely low light condition, I cannot recognize the interior color properly". After some arguments he started saying, we never discuss about interior color before.He also said, you already sign the agreement, so we cannot do anything for you.This is how my story ends. This is how some of the sales man will work.Even in the agreement the interior color doesnot mentioned anywhere.I'm not happy what I got and especially the feeling of being cheated by a salesman.

davewoodr

Jun 1, 2016

I had a great experience working with Seyed Khadivar who helped me choose a new leased vehicle. He was able to find me a very good deal on an Odyssey. Seyed is very helpful, and very willing to go the full length to make customers happy.

pkimble617

May 31, 2016

Saurav is the best. He presented the information on the vehicles, and we cut a deal in less than an hour. Best experience at a car dealership ever.

DeerHunter83

May 27, 2016

I was in the market for a car for my wife and found a used Mercedes Benz at HC Honda. I called and set up an appointment for a Wednesday evening meeting. After fighting Boston traffic we took the car on a test drive and sat down with the salesperson. I already own one Mercedes so I am familiar with the brand, I asked the salesperson about different options listed on the car that he couldn't , but he would get one of the other salespersons who were more knowledgeable about Mercedes to call me, I said fine, I am available after 3:00 pm. A client care specialist called my house at 12:30 to follow up with me and see how everything went. Long story short, I asked to put a deposit down on the car so my wife and I could go home and discuss the purchase. The salesperson had to go ask about deposits (they don't do that), when I finally talked with the specialist on Saturday morning I asked about an option that had a part missing, he said he would check on it and get back with me. At 3:15 I received the following email: "Wanted to send you guys an update on the var. The Mercedes has been Sold. Thank you for considering Herb Chambers!" My wife and I were very serious about this car but needed our questions answered, unfortunately they were not and we wasn't even given the courtesy of a call to ask us if we were still interested in buying the car since someone else was interested. I have bought a lot of cars over the years, I am glad this is one that got away. While waiting in the dealership I noticed one salesperson who seems to win numerous sales awards - kind of hard to miss since the plastic trophies take up most of their workspace - I am sure he is proud of them but give us a break on the "I love me" display, it only adds fuel to the "used car salesmen" stereotype. This was my first and last visit to any Herb Chambers dealership. The only person who seemed to give a crap was the receptionist (whose name I did not see but would make a great salesperson because she has personality) and Caroline. The salesperson who assisted us couldn't even answer my wife's question of "What is the advantage of buying a car from Herb Chambers?" Gave us all sorts of answers on how it is a great place to work instead.

mpwlaw1

Mar 30, 2016

Saurav Sherchan at Herb Chambers Boston made my car buying experience stress free and easy. He was knowledgeable, fair, accommodating, and I did not feel pressured at all through the negotiating. I found all the employees helpful and kind. I will come back here for my next car.

Xina22

Mar 8, 2016

If you're looking to buy from here, ask for Victor Olivares! I recently purchased a Honda Odyssey and it was a a great experience. Victor was very pleasant and laid back. No pressure to buy whatsoever! I would recommend Honda Herb Chambers and most definitely Victor, to my friends!

tom4crv

Feb 23, 2016

Brianna is very good and helpful for the entire process for our purchase of the CRV.Her presence are very positive while we were there. She did a fantastic job!

.jermz

Jan 26, 2016

With this being my first solo car-buying experience, I must say that my time at Herb Chambers Honda of Boston was well spent and very comfortable. The Sales Associate, Ryan Cahill, was not only professional, but friendly and sensitive to my needs. He took every step to make sure I had all of the details I needed to make an informed decision.Beyond Mr. Cahill's exemplary service, the rest of the staff at Herb Chambers Honda of Boston made every effort to create a friendly, welcoming and professional atmosphere. Every staff member I met made sure to shake my hand and offer their assistance in any way needed. Overall, I think coming to this dealership was the best possible choice I could have made.

atowne

Jan 18, 2016

After an online info request about the Civic EX-T, got emails at 7:34 and 8:21 plus a call at 8:21am - I'd said phone calls only OK after 5:30pm.They called me by the wrong name (it was something clearly from a completely different demographic/ethnicity) and thought I was there for the CRV, then I said no Civic and they showed me the EX. I asked specifically about the EX-L while I was there as well.I said I was there for a deal (checkbook and title for trade with me), but they made no effort. Heck, I had to ask the sales guy to talk about pricing after the test drive. Told them what I wanted and didn't even get a counter offer.

SATINCHOW

Nov 4, 2015

Dewayne and Mohammed made it fun to get a car. No pressure, they took their time with us and we look forward to doing business with them in the future. Very knowledgable. Mohammed went out of his way to find the best financing.

nflea7

Oct 28, 2015

I was in the market for a newer model Acura. I stopped by 2 dealerships before making the drive from RI to Boston to visit this Herb Chambers. I called first to make sure the deal I needed to get was attainable, I was assured it was, I made the trip up. I arrived to find that because the dealership is in Downtown Boston the parking is metered. I went in to the dealership and let them know I had called ahead. They located a sales man, lucky me it must have been a "wash" day because he had stained skinny jeans on, needless to say not off to a great start. Not once in the entire experience did he offer to pay for my parking, even though I repeatedly commented I was going out to feed the meter.We agreed on a deal and the finance individual was the only helpful person I dealt with the entire buying experience. I was informed that although it was a Friday afternoon I could not have the car delivered until the following Tuesday. I paid tax title reg and all doco fees plus dealer fees. Before I left I asked to see my new car one more time, I pointed out 2 dents in the rear quarter panel, he told me they were covered because of hail damage and would be removed before I took delivery. They were NOT.Tuesday they drove the car down to the RI DMV where the runner, who was a reconditioning employee they sent down as a runner, waited almost 3 hours to be called. I met him there and finished the registration. We went to the parking lot to change plates and he forgot the screwdriver to change plates. I waited another 30 minutes while he asked about every person around for a tool when finally I just got one plate on the car and drove it back to work. The runner was very nice, just not prepared for the job.I called the finance person I worked with because he was the only person who was nice in this experience and explained to him the situation with the dents not removed, no one could give me an answer on the 2nd key. (requested multiple times, no answer given, just "let me check on that") After the 2nd phone call I decide to call the general manager directly and explain the two issues to him. He promised to follow up and never did. Overall the dealership appearance was a bit grubby, the sales staff dress code also fit this description. Poor communication and an indifferent attitude summed up my first and final experience with Herb Chambers.

Baz

Oct 7, 2015

We are disappointed with our first&last experience in Herb Chambers on 06/Sep/2015.1. We haven't felt much interest in Victor's manner to deal with us in explaining and answering our queries (He was just doing for the namesake). 2. Price negotiation was also not proffessional (I would suggest to have better training in customer handling skills for employees like victor).3. There was a physical quarrel happened between the employees in front of the customers, which was absolutely a bad scene.Over all - It was a bad idea to visit Herb Chambers Honda Boston !Our feedback may or may not be valuable to your business, But these small suggestions would help you to serve customers better !(Even I had mentioned our bad experience thro email , but they never even acknowledged)

crapydealer

Sep 22, 2015

Best experience me and my wife have had buying or leasing a vehicle in 40 years and we usually replace 2 vehicles every few years. (Advice for buyers: Always ask what the UPFRONT COSTS are if your contacting dealers about there ads. I have contacted several dealers about their 0 down ads and after prying find out they want thousands in fees upfront, so your best bet is to ask them to send the total upfront costs to your email. If they aren't willing, then don't trust them. I had one salesman tell me last month at another dealership they would never lease that car at the advertised price, and then told me it was only $80 dollars more a month. Also ask how many cars they have at that price, odds are if its one, your aren't going to get it, even if they still have the car they will tell you its sold and that also happened last month. ) Back to Herb Chambers: I live 3 hours away. I called them and got Salesman Steve Roach. I was on the defensive and told him I wanted the upfront costs on the vehicle in the ad, he said it is exactly what the ad said. Then I had him refigure it to make sure. Had him send me figures in writing. I had them run my credit report to make sure I qualified, which I did. I gave them a small refundable deposit to hold the vehicle. Them I drove down to sign all the papers 3 days later. We met Steve and he was very proffessional and he did not try to sell me anything else. Then we met the Finance Person and everything was the same as in the ad except for a $5 item. If my wife wasn't a talker we would of been in and out of there in 30 minutes, so we were there mayber 45 minutes. Me and my wife were in awe when we left, this is how buying a car should be we agreed. I don't beleive any dealer could could beat the experience we had. The only advice I can give this dealership: its scary when you drive up to there location and there are 10 salesmen standing outside, first impression is your going to be attacked by 10 salesman and that is scary, but it didn't happen, they were all proffessional. Thanks Steve for the great experience. Dennis and Carol

Dawn L.

Sep 8, 2015

My salesperson, Hudson at Herb Chambers, was the best. He gave me the most on my trade-in and the best overall deal to start out (the other dealerships ended up saying "we can't beat it") and best of all, he didn't pressure me or play games or use typical car sales tactics like many of the other dealerships tried to do. He was honest, straightforward, and personable. He followed up when he said he would, but didn't pressure me AT ALL. It is the best car buying experience I've ever had. I'd highly recommend working with Hudson at this dealership. And don't give in to other dealerships that try to pressure you.The finance dept could use some training. They didn't know that it was MA law that I couldn't transfer plates if I changed the title to 2 names instead of the one that was on my trade in. Ended up costing me $50 but I still got a great deal.

Judith

Sep 3, 2015

Been leasing with Honda since 2005. I'm currently leasing a 2012 Civic which is due to be returned 11/1/15 called Honda in Boston i was given a day and time to come and discuss my options. My intentions were to sign a new lease...unfortunately due to my bankruptcy last year my APR, down payment and monthly payment were going to be way to high for me to afford....so Jose Yapul suggested I finance a used car which i agreed on ever since he said that i been waiting patiently to hear from him...has not given me a call or an update, texted him several times and he said he was working directly with the best of the company his finance manager as of today he still hasn't contacted me nor has he called me and its been a whole month. Last text i sent to him i expressed the lack of interest in helping me and if he couldn't help me to just let me know so that i can proceed to go somewhere else to buy a car.....still no answer...very surprised since i never had to deal with this type of customer service with them. Just because my credit is poor and my score is low due to the bankruptcy at this moment you would expect some type of consideration being a long time customer and if he couldn't help me to be upfront and honest about it and not just ignore my calls and messages. Never again would i do business with Honda. Lucky for me yesterday i was able to purchase a 2012 Accord ELX that ill be able to afford no thanks to you JOSE YAPUL!!! very disappointed customer.

Rich S

Aug 30, 2015

i just recently purchased a vehicle from this dealership. The communication, knowledge and experience is top notch. From the beginning inquiry online to the sales manager (Ed Hohmann) getting me to a fantastic salesmen (Eric Poulson) which in turn got me into my vehicle of choice, and the finance manager (Mohammed Denny) that handled everything thru the process. This trio is amazing, nobody can do it better. If your in the market for a new Honda this is the only place you want to go. These guys went over and beyond my expectations, from start to finish, I will always be a Herb Chambers Honda customer..thank you again to all of you.

Wilamantic

Aug 28, 2015

I met with Eric yesterday evening. Nice guy and a good salesman. Called this morning with some questions for Eric. I was treated incredibly disrespectfully and rudely by the person answering the phone. After SIX calls still couldn't transfer me and wanted to argue about who I wanted to speak with.WORST customer service experience I have EVER had!

Ben

Aug 13, 2015

Coming from a bad experience at Herb Chambers Toyota Boston I was at first reluctant to go to HB Honda Boston to buy a pre-owned vehicle. With great surprise, everything was fantastic and the experience was overall excellent.Mr Dewayne Holman was amazing and I will definitely recommend dealing with him to anybody. Good job, man!

Hogan7

Aug 8, 2015

I generally don't go into car dealerships as I don't enjoy the cheesey salesmen/tactics. Eric was a pleasure--personable and not pushy. I would highly recommend him to anyBODY and everyBODY. There is noBODY that compares to Eric and his BODY of work is second to none

icris617

Jul 24, 2015

My wife, 10 month old son and myself went to buy a car from this dealership. They had a car that we were looking for, great price and low miles. The sales person at first was friendly and outgoing. Went for the test drive and apparently we weren't the only couple to want to purchase this car. Pre owned car but again with very low miles. The sales person that was taking care of us was pressuring us into the buying the car because he was afraid to lose the sale. I liked the car and so did my wife. We handed him the down payment and as soon as we signed the paperwork, he left my wife and I waiting for the finance manager. Didn't mention anything to either one of us that we were waiting on someone else to finish up more paperwork. As we waited, he started up the computer next to his desk and took another couple. He didn't excuse himself, didn't tell us we were going to be waiting an hour and half for someone else, went to greet the next customer as if we weren't at his desk. He only cared about meeting his quota. It's been a month now and I haven't heard from him or the dealership thanking me for the business. I WILL NEVER GO BACK. When I went to pick up the car, handed me the keys and said "thanks" and walked the other direction. I regret spending my time and money here

alisonsenior

Jul 10, 2015

I went to Herb Chambers Honda of Boston to purchase a preowned 2015 Honda CR-V. I got a deal I was comfortable with and was able to take the car home that day. In the week that followed, I learned that there was a title issue with the vehicle, which meant I would not be able to get an updated registration until the dealership received a new title. Frustrating to say the least, the situation was further exacerbated by the initial complete lack of communication and follow-through from salesman Rob Campagna. We had to call constantly to get any sort of update. Long story short, four weeks from the initial purchase, General Manager Ian Miller offered to replace the preowned CR-V, that had been sitting in my driveway undriven for three weeks, with a brand new 2015 CR-V for the exact same price. Though lacking initially, this dealership made right a poor situation and I can say that I absolutely love my new car.

mkrcompton

Jul 6, 2015

I wasn't sure how rolling over one leased vehicle to a new one would go. Victor Oliveras handled the transaction efficiently. Happy to be driving a Honda.

Meghan

Jul 1, 2015

Victor Olivares was great. He made my buying experience very easy and simple. Everyone was terrific, I will definitely recommend him and the dealership to other people.

H&K

Jun 23, 2015

Coming from an hour and half a way, the ONLY reason we came to this dealership was to look at a specific car they had on their website. They did nothing to help me put a hold on the car, or down payment, or even full out purchase the car over the Internet or the phone. over the phone I made a big deal about only having to go in once, twice if absolutely necessary to pick up the car. (It ended up being 3+ times) We waited all day on Father's Day as there was only one finance guy even though we had made an appointment to be seen. (We were there from 11am until 3pm ) We also told them how we wanted to make this go as fast as possible so we waited 2+ hours to finally see the finance person. The finance person didn't even know why we were told to wait because he said it could be hours until he hears from the bank and suggested we go home and come back tomorrow afternoon to finish the paperwork and pick up the car. So we did. When we came back we were quickly seen and finished the paperwork and got a great rate. But then they said they would need to get the car inspected and checked over again and it would be about 1-2 hours. So we told them we would go to lunch locally and come back in about an hour. An hour later we are told it won't be ready until the following day. We were upset to say the least and they said to call before we came in. So the next day we call and they say it will be ready around 1230 or 1pm. We arrived at 1230. After waiting about 20 minutes we were told that the car still isn't ready and wouldn't be ready for another day! We had to move around appointments, pay tons of money in gas, and waste our time, plus put mileage on our car! Hours and hours of our time! So now supposedly they will drop it off at my wife's work in Plymouth tomorrow at 5pm. We are so close to returning the car - it's rediculus! Not to mention the hoops we had to jump through because they originally took our personal checks for a down payment and then the next day we had to void those and go to the bank for a bank check and then we had to fight with the bank and with them because they charged our debit card almost $1,000. This place is shady, unprofessional, and not easy to buy from! Never go here! I will say that Saurav our sales guy and Mohammed the finance guy were great and did everything they could. I think Saurav and Mohammed should be running the dealership because they went above and beyond.

Tian en ruan

Jun 23, 2015

I visited this dealership yesterday , victor was very helpful ,he answered every single questions I have. He was very nice , I got my Honda CR-V in my first visit. I definitely recommend this dealer!

mikehj

Jun 10, 2015

I purchased a 2015 Honda Ex-L. I worked closely with my salesperson Saurav. He and his manager heard what was important to me in getting a deal done and we came to an understanding quickly. The closing process was painless ( having been through this before I knew the value of additional warranties and was able to quickly make decisions on them). .

Vinleb

May 25, 2015

Hasan was a true gentlemen when it came to helping me find the right car. He made me feel comfortable and not pressured into buying a car immediatly. He even walked with me to the car insurance place next door and helped facilitate the application process!

dissatisfied

Apr 29, 2015

February 26th: I purchased my Honda Accord. After waiting for over two weeks and despite of the horrible experiences, I bought it. I had to spend 3-4 hours for transportation many times just to get to my work and their showroom after constantly being turned away. I have worked in the customer service industry and I am decent enough not to name people out here. But I was promised by two managers numerous things which never happened. All they did was lie to me over and over and over again. The GM promised me compensation if I bought the car. Nop LIE AGAIN .... a BIG ONE. The customer service representative keeps on calling me to ask if I am still in the market to buy a car. When I say I bought one but would like to talk to GM....it NEVER happens. I emailed the corporate to complain about my issue and they never got back to me. I learnt it the hard way folks. NEVER EVER DO BUSINESS WITH THEM. You will find yourself tangled in a web of lies. There are much better dealers around please shop and do your research.

Lanie

Apr 28, 2015

I bought a CR-V and loved how fast the process was...........my time is limited and my dealers professionalism was great and he was very accommodating............thanks.........Elaine

Internetshopper

Apr 21, 2015

I utilized the Internet to do my preliminary shopping for a CRV and found this dealership to be very slow to respond to my questions, sometimes waiting 3 days to respond. They were also reluctant to give me the numbers I asked for in writing until being asked multiple times for the same numbers. I was told that I was not a priority because I was not in the showroom--really!. I also completed a credit application online and have never heard back from them. My credit rating is over 790! While their pricing was competitive, I chose to purchase from another dealer who consistently treated me like a valued customer.

firstcar_coupleinboston

Apr 17, 2015

Great service! We went to three different dealerships. Came back to this one, and bought it feeling great about the price and quality of the car. Now, one year later, still very happy! Thanks, Patrick Comerford!

yomega94

Apr 6, 2015

My girlfriend and I were looking to purchase a first car together when we found a 2012 civic si being sold here. He brought us for a test drive and incouraged my lack of skill when it came to a manual car. After words victor put in his all to give us an amazing price on the car. He went above and beyond expectations to get us in the car we wanted ever so much. If I had to purchase another car I would come back to him in a heart beat. Genuinely cares about the customer

Yohannes

Apr 5, 2015

I just bought my first car from this place, lucky me I had a very friendly dealer in this place ( Patrick ) the over all of my very first buying car was totally awesom and get help in nice and professional manner at the whole process of buying, thank You Patrick and the people I met there all are highly professional, great job!!! Definitely I will buy another car soon to my wife from this place. Thank You

yanz

Mar 16, 2015

Tony Y. was great. I had my best experience so far at this service place with Tony. He was very patient, friendly and professional. He showed me which parts of my car need to be worked on and also found the best package for me price-wise. He also recommended further works for my car. Thanks, Tony!

s.ll

Mar 1, 2015

I bought a new car here recently. The consultant I worked with, Mike Davis, was excellent. He was attentive and patient. I would recommend without hesitation to any potential buyers.

newell.michaelm

Feb 27, 2015

I had a great experience at herb chambers honda of Boston. Steve roach took my father and I under his wing from the second we walked through the door. His demeanor was professional from cover to cover and we never felt pressured into any decisions throughout the entirety of the process. When we moved from Steve's desk onto the likes of Eli and Dewayne, the professionalism remained constant. From the front desk to the salesman to the finance managers, herb chambers is superbly represented as a fine, honest dealer in the city of Boston. I am enthralled to drive my 2015 honda accord and will be back in three years after my lease.

Rodrigo

Feb 27, 2015

Great customer service from the moment we got there , everyone was very friendly. Good variety of cars to chose from at reasonable prices. Overall, it was a good experience and would certainly recommend others to go visit.

su

Feb 27, 2015

steve is extremely helpful in helping me pick my car cheap and fast! The shopping experience here is pretty comfortable and hospitable without waiting for so long.

Thomas

Feb 25, 2015

I just bought a new 2015 Honda Accord Sport February 23, 2015. The Salesman, Eric Poulson was very professional, helpful and no sales pressure tactics. I wanted a white pearl car with tan leather seats added to it. I found out that the 2015 Honda Accord Sport white pearl only came with black interior and black cloth seats. Eric Poulson got me a great price on the leather interior that I wanted added. He showed me the leather samples to choose from. Initially I wanted tan leather but Eric pointed out that it may be too light because the car was a white and he suggested the buckskin color leather would look better against the black interior and he was right. When I pick up my car and saw the buckskin leather it looked great and the quality of the leather felt great. Then Eric Poulson showed how the various gadgets worked and set up my smartphone with the car so I could do hands free calling. I traded in my 2005 Avalon which gave me great service for ten years it was in good condition it had 109,000 but I was tried of getting the same car every day. Eric took to the GM Errol Gaudette and he gave me a great price for my trade especially because I had all the maintenance records.

ravin

Feb 23, 2015

me and my brother bought a used Hyundai 2012 last weekend , and, WOW, we are loving it! The sales guy, patrick Comerford , treated us very well, and was most accommodating as well as informative. I hope to do business with them again in the future.

VictoriaKlomp

Feb 20, 2015

I just bought a new Honda, and, WOW, I'm loving it! The sales guy, Alex Yanovsky, treated me very well, and was most accommodating. We didn't go through a long negotiation process. I went in using TrueCar pricing, and they honored it. I hope to do business with them again in the future.

Lauren R

Feb 19, 2015

I liked everything from start to finish, I had a hassle free and enjoyable experience. Alex Yanovsky was professional, efficient, and straightforward. I had been to 2 dealerships before purchasing my new Civic and Herb Chambers provided an exception and enjoyable experience. Much appreciated!

Marc R

Feb 19, 2015

Bought my second car at this Honda dealership with the same sales consultant Alex Yanovsky. I was not an excellent customer but he was so patient. I took a delivery next day and I love my car! I also referred my family and friends to him and he took care about them. We're all happy with his friendly services. Alex also helped me schedule a service appointment. Can't ask more!

Anulya

Feb 16, 2015

I went into Herb Chambers Honda of Boston looking for a new vehicle. Mike Davis was very courteous and led me in the right path to finding the perfect car for me. He was extremely professional, attentive and helpful. And his customer service was excellent. I highly recommend Herb Chambers Honda in Boston and go see Mike! He will take great care of you! Great experience!

MomOf4

Feb 5, 2015

Erik was very professional, and helped us find a car that is great for me and my family! We came in to trade a 3-years old Mazda 5 for a bigger, 3-years old, SUV. Erik got us to test drive the car I originally wanted, a Mazda CX 9. We were not thrilled with it though. Listening patiently to our needs, Erik then suggested to try a 2015 Honda Pilot. I was very happy with our test drive, and we worked with Erik and their financial team to get a great deal on a lease.I would definitely go back there when my lease is up!

DB81

Jan 31, 2015

Eric was informative and helpful as we began our search for a new car and we look forward to working with him as we get ready to make this BIG decision!

Mohammed Al Abdulal

Jan 22, 2015

I bought Honda CRV EX 2015, it is amazing, the sales man "Sam" who sell me this car is amazing and gentle and he happy to help customers with his knowledge about cars. I recommend to deal with Sam when you visit Honda in Boston

David Gouveia

Jan 8, 2015

This was my first time at a dealership and also financing a car. I bought a certified used Subaru Legacy and couldn't be happier. I had a pretty good and consistent follow through on my questions to Patrick via email and phone calls. This was my first time ever financing something, so the customer service that I received was essential for me taking the decision of buying a car. After test driving the vehicle, I notice some things that needed to be fixed and I only continue negotiating after receiving a full report of parts and service. All I can say is that I had a good experience that helped me to feel very confident about my purchase.

alpert59

Jan 7, 2015

We brought in our leased 2012 CRV to Herb Chambers not intending to make a deal, but the deal we were offered for a new 2015 CRV lease was good enough to take that day. Hasan was courteous, friendly and non pressuring. Financing went smoothly and without pressured add-ons, which we very much appreciated. The car was ready with registration and emissions sticker in 2 days, and Hasan sat with me to review the new features and electronics in the car until I was ready to drive off. Overall we were very happy and recommend Herb Chambers as a place for good business.

cladd191

Jan 7, 2015

I leased a 2015 Honda Civic from this dealership after working with Erik Moran and Noah Goldberg. Both of them made the process extremely easy and helped me each step of the way! So helpful that I will reach out to Erik and Noah after this lease is up.

Maged

Jan 4, 2015

Great experience at Herb Chambers Honda in Boston. Alex Yanovsky was very helpful . Herb Chamber Honda is highly recommended if you Looking for a Honda in the town.

VinhHuynh

Jan 4, 2015

Our family has been going to Herb Chambers Honda in Boston since 2000.We've been receiving nothing less than great services, speedy negotiations, and upfront pricing from very informative representatives.I would recommend my friends and relatives to give them a try.

Gail Barnett

Jan 2, 2015

I visited Herb Chambers Of Boston on Common Wealth Ave, and I purchased a used 2005 Honda accord. Alex Yanovsky was my sales agent, and his service was great. I would recommend Alex to anyone who visits. Thank you Alex. Sincerely, Gail Barnett

Ken W

Jan 2, 2015

I recently purchased a 2015 Honda Accord from Herb Chambers Boston, This is the sixth Accord I have purchased from this dealer (loyal customer since 1988), and once again I was very pleased with the superior customer service and friendly interaction with Raul Pena for this purchase. The store manager, Errol Gaudette was also very friendly and clearly appreciated my loyalty to Herb Chambers. Both sales and service at Herb Chambers Honda Boston has been outstanding in every way, and this entire sales process continues that legacy. Needless to say I highly recommend this dealership, and Raul Pena!

Colleen E.

Dec 28, 2014

This is my second car purchase from Herb Chambers Honda in Boston. I worked with Alex Yanovsky both times. I definitely recommend working with him!

jwolk3777

Dec 28, 2014

Just purchased a 2015 Honda Civic SE and I cannot say enough about the sales team at Herb Chambers Honda in Boston, specifically Forrest Frangiamore and Alex Omoregie. I'm a law student on a pretty fixed time and financial budget. After several grueling weeks of visiting dealership after dealership, dealing with clueless salespeople and stubborn sales managers straight out of central casting, Herb Chambers really set the bar. They were knowledgeable, kind, respectful, honest and very willing to negotiate with me. Final sales price and quality customer service are the two most important things to me. None of the Boston area dealerships came close to matching Herb Chambers on either score. They truly earned these five stars.

Lu

Dec 28, 2014

Just bought my 2015 Honda Accord at Herb Chambers Honda in Boston and want to share my great experience with Alex Yanovsky there. He helped me to to find a car that I really love!

Ryan H.

Dec 28, 2014

Alex Yanovsky was great to work with. He was patient and attentive to all my questions and concerns. I never felt pressured or under-served. Thanks Alex! Regards Ryan H.

ae86209

Dec 25, 2014

I recently took my Honda Accord to get oil change and also do some maintenance checkup, I was overwhelmingly welcomed as soon as I walked into the door. Especially with service from Tony Yuen, he would go out of his way to answer all of my questions and concerns. Not only that, he would also try to find the best deal and price for my car. Best part is that I requested to have my car picked up by 4PM that afternoon due to the fact that I need to pick up my daughter from day care, and sure enough, he had my car washed and ready to go before 4PM. I would definitely recommend Tony to anyone else that needs their Honda to be serviced.

Beefman81

Dec 25, 2014

As I was going to work on 12/22/14 I discovered that I had a problem with one of my tires. I pulled my CRV over and on the passenger side tire in the back was going flat. I called Herb Chambers of Boston if I could bring my CRV down to be fixed. I didn't have an appointment scheduled,but they told me to bring it in,"no problem". My service advisor, Tony Yuen, was very helpful and made sure that my tire was fixed and my CRV was safely ready for the road. I was ready to go in about 1 and a half hours. Thanks Tony and thanks Herb Chambers for having such a great service advisor. My CRV was also given a free car wash, something I like about bringing my CRV to Herb Chambers for service! I've had my 2009 Honda CRV for 2 years now and I've enjoyed my vehicle very much. Thanks Again for your GREAT service!!Frank A. Rawinski

ms3592

Dec 24, 2014

I have leased four Hondas in the past and this was by far the best experience I have had. Alex Yanovsky helped me through every step of the process. He was hugely helpful and really fought to get us a good price. I even had the pleasure of meeting with the general manager, Errol Gaudette, who was just as great as Alex. Both were very knowledgeable and seemed to make a great team. They saved us from all the hassles of leasing a car. In three years, you can be sure that I will be coming back only to them. I truly appreciated their continuous effort, all the way till I finally drove the car off the lot. It was an overall great experience. I give them five stars!

sosasam33

Dec 22, 2014

Erik Moran is the best sales person. He got me my car the same night that i paid. I went to work and then came out and to my surprise the car was ready for me. He wasn't pushy at any point. I will keep coming back to him and this herb chambers. Shout out to my boys in finance Mo and Eli.

Lauraj

Dec 21, 2014

This was my first time to a dealer I had a great experience the sales representative was awesome !! his name was Raul P. He helped me with all of my needs and for that im thankful.

Yd108

Dec 20, 2014

Thank you Alex Yanosvky and Herb Chambers Honda of Boston for exceptional service and great pricing on my lease deal. My experience was very good an professionally handled.

Theresa

Dec 19, 2014

Patrick was great, He worked with us to accommodate our budget and was Patient with us through out the entire process. He did everything in his power to make it a positive experience. Dewayne was wonderful with our financing process. He was informative and very patient. We kept them in the showroom past closing ( sorry about that) but they were gracious and positive the entire time. We even threw them a few curve balls, but they rolled with it and made it seem seamless. Thank you very much for such a positive car buying experience !

Steve

Dec 18, 2014

It was a pleasure to work with Saurav Sherchin last week when I arrived to find out about leasing a Honda Fit. I had never leased a car before and he was totally honest and open regarding my inexperience. He told me everything I wanted to and needed to know. He answered all my questions and I had many, never having been "there" before. His attention to detail could not have been better or more through. I would recommend both he and Herb Chambers of Boston very highly to any one I know interested in buying or leasing a new or used car. Thank you Saurav! You made it easy!Steve Schwartz

sforbes79

Dec 16, 2014

I had a great experince with herb Chambers my sales person Raul Pena was great he was not pushy I told hime what I could afford and he made it happpen!!!

GlenPalmer

Dec 13, 2014

Raul Pena is a great salesman. We went into Herb Chambers looking to purchase a used Honda and left with a fabulous deal. There was not a deal for this CRV with the mileage within $3000 in the northeast. Thanks Raul.

Rayne Wu

Dec 12, 2014

Saurav and the crew were of a great help in picking the car i wanted. And treated with the service we deserved explaining everything in detail.

daniel.mccarthy.3954

Dec 1, 2014

I worked with John Myers to help me purchase a used Acura for my 17 yr old daughter. He was efficient and knowledgable about the car. He did an excellent job of helping trade in my old car and getting us in a 2006 Acura. The experience was excellent and the car value surpassed my expectations.

dignachris

Dec 1, 2014

Eric is an awesome salesman. He definitely went above and beyond with his service. He was very helpful to me in the process of buying my car. He really enjoyed to help people in order to find the best car and we can feel that. He is so friendly and diligent. He is a BIG PLUS for Herb & Chambers in Boston.Digna Sanchez

Sofy24

Nov 30, 2014

We had such an amazing experience we had to share. Eric Poulson went above and beyond to accommodate my very hard to please husband. We leased an all new 2014 Honda accord for a fantastic price! And as if we couldn't get any happier he also through in weather tech floor mats, again to appease my husband. I also want to say that we had our 1 yr old with us and Eric was both patient and understanding of our daughter needing " breaks" or " diaper changes". He made us feel important and NOT RUSHED. That was so impressive to us, considering most dealers don't have that effect. I feel more then confident with our decision to go to herb chambers Boston and would recommend them to everyone!

smit6119

Nov 24, 2014

My wife and I recently purchased a used Honda Crosstour from Scott Santos, and the experience has been excellent. Scott was very customer focused and he kept in frequent contact with me through the whole process. I am very impressed with his dedication to helping my family out and we got a great car at a great price. I definitely recommend working with him!

ggodfrey01

Nov 20, 2014

My wife and I went in looking at a used CRV. We didn't end up liking that car, however, Saurav Sherchan was able to get us a great deal on a new CRV (last year's model) for only ~10% more. The car buying experience was good -- no shady dealership tricks, just a straight-forward negotiation. I would definitely come back.

hatng36

Nov 17, 2014

I recently brought my car for service and my service advisor Tony Y. was very helpful and friendly. the whole service department were also very friendly

VINCENT DU

Nov 14, 2014

Jose Yapul is very an excellent sales consultant. He is very detail oriented, and patiently to walk me through the whole process of purchasing my new vehicle. He made sure I have no concerns about my vehicle. I would definitely recommend him to my family and friends.

iboyarin

Nov 7, 2014

I just got brand new 2014 Honda Civic from Herb Chambers Honda of Boston. I am 75 years old and this is my fourth car I bought from different dealerships. I must say making deal with Alex Yanovsky is the best experience for me. He gave me good price and useful advices. He successfully resolved all problems and I felt myself very comfortable during negotiations. I am totally satisfied . I would recommend the dealership and this wonderful person my friends. Thank you Alex!!!

kangkang.wangsb

Oct 27, 2014

Great service. Erik is very friendly to work with and he is patient with our questions and requests. We enjoy the process of purchasing this Honda CR-V.

antony kiragu

Oct 26, 2014

Eric Paulson at Honda Herb Chambers in Boston, MA was phenomenal. We would consider ourselves somewhat very knowledgeable in terms of weighing pros and cons when obtaining a reliable car. My husband and I examined and did our research on the value of leasing a vehicle versus buying a low mile vehicle and which would of the two options would have the best value for our money. We researched most if not all the details and came to the dealership prepared to ask the tough questions. Normally most salesmen/women determine how much you know and then try to convince you according to what they feel will be suitable for themselves, but not Eric. P. He was knowledgeable and backed up his information with hard facts. He was super patient and generally a pleasure to do business with. He did not "B.S" his way into getting a sale but was genuinely working hard to ensure we get the best value of our money. He also went above and beyond by coming in on his days off and even on Sunday morning to ensure he was with us through out the transaction because we financed the car from an out-of-State bank and the transaction took a few more days than a regular in-state transaction. We were amazed at his ability to be very friendly while maintaining a level of professionalism. We would definitely recommend him to our friends and family.

Micapot31

Oct 22, 2014

We recently came in to buy a new Odyssey and worked with Eric Poulson. He made the process very pleasant. I feel he gave us great advice and service--even helping us get a used when we were thinking new, as it was an overall better value. He was communicative and friendly throughout the afternoon, and very good at following up after the sale to take care of some features we wanted added and finalize the paperwork, etc. Eric Poulson was great, and the real reason we are happy with our experience at Herb Chambers Honda of Boston.

Yassine2

Oct 19, 2014

i had an amazing experience with herb chambers Boston.i want to thanks Eric Poulson agreate man and very helpful. Seriously I got another offer from other dealer. But I was confused little bite but Eric is very professional he helps me to make the right choice. Also the day of the delivery he spends two hours explaining to me the use of the car. As I sai if anyone want to buy car just ask Eric pouulson.

aramalho25

Oct 14, 2014

Recently, I went in and traded in my current car for a Honda Civic, and it was such a stress-free process compared to when I went to other dealerships. My salesman Erik Moran was very helpful and clear. Prior to going into Herb Chambers Boston, I got terrible customer service at other dealerships and no one cared about helping me find what I wanted. Erik was great, and I would certainly recommend Herb Boston to anyone that asks me.Thank you!!

jeff schiffman

Oct 14, 2014

I can only echo the highly favorable reviews I see here----and then some. Let me single out two people in particular: Lee Arouth, the Sales Manager. I first met Lee early on when the 2015 Honda Fit was simply not available at the dealership. There was a really good lease deal, which unfortunately was due to run out before a car was scheduled to come in. Without hesitation Lee promised to honor that offer no matter when a car arrived, and he promised to watch for the car I wanted and let me know. That's exactly what he did --- the car arrived many weeks later, and the lease was honored. Second: Eric Poulson, sales, who handled the details of getting the lease completed. wrote the number down and explained all the details clearly and patiently. It took about 10 minute to complete the deal. Eric personally delivered the car to me at my home and went over ever detail of the setup. Unfortunately, on the way back to the dealership, with Eric driving and me going along in the passenger seat, there was an accident. None of what happened was Eric's fault. None. I want to emphasize that. Fortunately the damage was relatively slight, the repairs very fast, and redelivery took place within three days. Eric remained available to me, and informative the entire time.I know many negative things have been written and said about people who work at car dealerships. I've even said some of them. Not this time. Herb Chambers should be proud that professionals like Lee and Eric are part of his team. I am surely proud to have spent time with them. I hope and expect to place this exact same review on a different location.

steve.krampf

Oct 13, 2014

overall great experience, excellent product knowledge of the technology including setting up my bluetooth and radio. Also explained all my financing options for lease vs. purchase.

LouCav

Oct 7, 2014

Excellent dealership. I was interested in a Honda CRV and wanted one that was silver with a moon roof and they just happened to have one on the lot. I went to the there on a Sat morning and dealt with Steve Roach. He showed me the car and I test drove it and the car was in excellent shape with low mileage. I wanted the car and made an offer less than the price on the window and they agreed to it with a few extras. I had the car delivered to me at my home which saved me a trip to Boston. And also I noticed that the cargo curtain was missing. They found it and once again delivered that to my house also a few days later. Steve was very cordial and friendly and I wouldn't mind doing business with him or the dealership in the future.

TWortman

Oct 2, 2014

We recently purchased a two cars from Honda Chambers!!Eric Poulson was absolutely the best and pleasure to work salesperson !!If you need a car Eric is the best very professional ,knowledge and pleasant !Me and my husband were pleasantly surprise !!Great experience !!

simplycristiana

Sep 21, 2014

I would like to consider Herb Chambers Honda of Boston part as family, because that is how they made me feel throughout my first car purchase process! I did not feel like one more customer, I was sincerely guided and provided with the best options out there according to my current needs and financial position. Even after the purchase they exceeded my expectations. They are still there for me with every step of the way, as a first time car owner, and have not thrown me to the side after my purchase. Thank you Herb Chambers Honda of Boston Staff for making my first purchase welcoming, fun, and a wonderful day to remember for many years to come.Thanks Erick for your time, dedication and patience throughout this whole process!

bbarkervt

Sep 19, 2014

I would not recommend Herb Chambers to my worst enemy. Buying a used car could not have been a worse experience for me. After test driving a few cars, I decided to go with a 2009 Subaru Legacy, a good, reliable AWD car. The same day I drove it off the lot, tons of problems started happening: loud vibration from the transmission, grinding from the gearbox, shot front suspension, blown out stereo speakers, and a bad ABS sensor. It was immediately obvious to me (and the HC mechanic I later drove with) that the car had not been inspected before it was sold. HC later misdiagnosed the problem and replaced a wheel bearing unnecessarily. Problems persisted. I got the issues diagnosed at a Subaru dealership, but HC agreed to replace only the transmission mount, which was the cheapest on the list of problems. I made an appointment to have the part replaced, left the vehicle, and got no call from them stating the car was either ready to go or not yet fixed. They kept it overnight without my knowledge or consent, and when I called the Sales department to find out the status of my car, they were unbelievably rude. I missed a day of work because of them and they simply did not care.Bottom line: HC does not care about customer satisfaction whatsoever. They will take shortcuts wherever possible. They will screw you out of every dime they can. Dont buy so much as a pair of windshield wipers from these guys.

cheeliu

Sep 16, 2014

I got a very good service in Herb cambers Boston which includes changing break of rare wheel and fixing air leaking on right side tire. Tony Y. and Susan T provided excellent service. For example, Tony Y. can speak Mandarin, and can give me very detail on you service. Meantime, he gave me very good suggestion for my cars maintenance. He is very friendly.Thanks so much for your excellent Job.Qi Liu

Elvita

Sep 14, 2014

I worked with Heri Abdelilah and he was friendly, service oriented, helpful and seemed to truly care about what would be best for me as the client. This was my first car in the US, and since I would be doing a great deal of travelling safety was crucial, especially in a pre owned vehicle. Heri did not just sell me a car, he sold me service and safety. Even after I bought my car he followed up with a phone call which was much appreciated.Elvita Isenia

nurv2600

Sep 10, 2014

I always go here with my much-loved 2012 Civic Si, and have always had good and prompt service. They know me there, I usually get to work with the same person (Tony Y.), and the repairs/maintenance are always done in the time quoted. And, to top it all off, they give the car a full wash, tire shine and everything! They are also able to work with me on issues specific to my car, which I've added a few mods to, which is unheard of for a dealership. Their prices are fair, and while I have found a few places that are a little cheaper, I've always had to return when they forgot to tighten something, etc.; here, they get it right the first time, every time.

sqiao

Sep 7, 2014

I am terribly disappointed with my purchase of a brand new 2014 Honda Accord at Herb Chamber of Boston. I wish I had never ever stepped in the showroom in the first place. It would have been better to go buy a car somewhere else. The salesman Steve R told us that there were 3 cars in stock in the color we wanted, but it turned out that the car we received was a dealer trade. We should have been informed of this. At delivery, we found out the car already had about 130 miles driven and a few scratches. The financing document, however, stated that there should have been only about 15 miles on the car. Steve also told us we would get the loyalty rebate because we are the owner of another Honda that we bought at Herb Chamber Honda in Seekonk, but we didn't get any rebate at all.He lied and misled us from the very beginning. Buying a car is a huge expense that doesn't happen every day. Given the brazen level of dishonesty that occurred during this purchase, I want to let others know that you would definitely be better off without dealing with these untrustworthy people.

flate23

Sep 1, 2014

I am a savvy car buyer and negotiator so I expect to meet a little resistance and "wheel and deal" with a sales person. I have never had an experience like we had at Honda. We were completely lied to by the sales person and the manager was absolutely no help. We were originally told that we would get $1,500 for our Civic and that the sales person would work with us to matter if we bought a car from them. We were long time customers for the service department and had spent several thousand dollars with them, so we expected to be taken care of. When we wanted to collect the money for the car the sales person said he could only get us $500... That's a $1,000 difference. He totally excepted that he was originally wrong and tried to backtrack and defend their stance but with no avail. He blamed the management but said he couldn't help us. Net net is that we were lied to and we were treated very unprofessionally. We wasted our time there. I will never go there again. I urge others to stay away.

raffyrabin1109

Aug 30, 2014

Went in the dealership, asked the first guy I saw, Erik Moran, if I can get some help finding a car. Right there and then he was able to show me exactly the type of car I was looking for and walk me through the process with such a breeze. Haven't seen this type of dealership with such a relax atmosphere. He even walk me through the car setup before I drove home with my new car that same day! Now that's what I call an Awesome, Excellent buying experience. Keep up the great work guys! Thanks and lots of Kudos to Erik for living up-to Herb Chambers name when it comes to providing customer only but the best!

Abdelmajid

Aug 29, 2014

before just wanna let you know this my third purchase from herb chamber within the last 10 yearsi ve seen good service,good customer service but what what i did experience with keith and JAwas beyond that and that s what i call high standard special thanks to both of them they make the process of purchasing an easy and very pleasant experiencei will definetely come back to HC of Boston and i will highley recomend it

Elvanelga

Aug 28, 2014

Front desk service members not always friendly. The sales staff are polite, helpful and overall interested in helping you. Was recommended by my sister, long time customer.

rciporki

Aug 27, 2014

I recently leased a new 2014 Honda CR-V AWD from Herb Chambers Honda in Boston. Our sales rep was Keith Banks-Obanor. I strongly recommend that you lease a Honda from Herb Chambers and that you ask for Keith. He was very helpful in getting us into the right car for the right price for my wife and I. Keith quickly and accurately answered all of our questions, was responsive to our questions and concerns, and really worked with us to make us feel comfortable with our purchase. The rep in the lease finance office that we worked with was also excellent. Thanks again for making our experience so pleasant!

Mom_of_two

Aug 26, 2014

Tanisha McRae is the best!!! It is always troubling when a car needs to be serviced. That said, I don't know how many people Tanisha sees in a week, month, etc., but she not only recognizes my face, but also speaks to me by name. She is knowledgeable and when she says that she will get back to you she does. She is a pleasure to work with in all possible ways. My experience with the Herb Chambers Boston service has been pleasant, but Tanisha shines above the rest.

arev12

Aug 24, 2014

My husband and I came in just to look around. We weren't sure what we wanted, and were debating between a 2014 Honda Civic and perhaps a Toyota. Alex was very helpful in showing us around and patiently answered many of our questions. He made sure to review features of the civic which were important to us such as the eco-button, gas mileage, and safety features. We felt like we were making an informed decision and didn't feel rushed or pressured. Buying a car is a big decision and we definitely feel like we made the right one. I would highly recommended Alex Yanovsky for anyone who is interested in purchasing a Honda at Herb Chambers.

Lauren Harris

Aug 7, 2014

I went to Herb Chambers Honda of Boston to lease a new car and had a wonderful experience. I worked with Saurav who took the time to get me into the perfect car. His professionalism and patience made the process quick and painless and he got me a great price. I highly recommend this dealership and working with Saurav will make your experience even better!

Rameshwar

Jul 30, 2014

I bought Honda Civic 2014. My saleperson was Hery. Who was friendly, and answer all My questionnaires. I highly. Recommand herb chamber. And Hery. I have no comment Aboutaleb The service.

Jimmy Ngo

Jul 28, 2014

It was my first time coming here with my parents. My mother was looking into buying a new 2014 Honda Civic. This dealership was huge and had tons of cars on display, and it also had tons of extras like coffee, and ice cream! They sure know how to treat their customers. We were assisted by a bright young man by the name of Saurav. He was very personable and diligent. Despite some difficulties, Saurav was able to overcome this adversity in a cool, calm, and collected manner. If you're looking to buy a car, then Saurav's your guy.

Mom_of_two

Jul 25, 2014

Thank you Saurav. I just picked up my new Honda Civic. It was a hard decision as the 2001 is my first car, but with two kids it is becoming more costly to maintain. I initially was working with one sales person when I test drove the Civic, but he was being difficult and I had to contact a manager. The second salesperson I spoke with, Saurav, was always courteous and pleasant. He did all he could to make this happen smoothly and with the least hassle. He made this bittersweet experience a much easier one than I could have imagined.

soxfan1495

Jul 20, 2014

I was impressed with the pleasant manner and professionalism of the Herb Chambers Honda of Boston staff during my recent visit. All employees, from the receptionists and internet sales manager (Noah) to sales and finance personnel, were professional and personable. I did not have a chance to meet Noah, but wanted to note that his effective and responsive email communications were helpful in my decision to come in from the suburbs to visit. In the showroom, Curtis, Forrest and Mohammed were all friendly and responsive to questions relating to the Accord that I ultimately purchased. I especially appreciated Forrest's flexibility in working with me to find a pricing arrangement that was satisfactory.

alison1

Jul 13, 2014

Eric was great! He had thorough knowledge of the vehicles, worked so hard to make sure I got the car I wanted and went to extremes to get it to me in a tiimely manner. He was always available and helped in every way to make this experience as easy as possible for the buyer. I really appreciate all that he did to make this process go as smoothly and easily as possible. Thank you, Eric!

elaine wong

Jul 12, 2014

My Honda Odyssey 2003 broke down, so I had to bring it in. Mr. Tony Yuen, my service advisor handled my request for service with the utmost courtesy, and noted my description of the noises, operation and performance of my vehicle carefully and efficiently. The attitudes and understanding of the service team in diagnosing and effectively fixing the problem are highly commendable,.

DuyNguyen

Jul 11, 2014

This is our first car. We brought a Honda Accord. Eric P my salesman was very friendly and helpful. He is very experienced and went for extra mile to get us the car that we loved. Would definitely recommend this dealership. Thank you Honda team.

Raju Nivarthi

Jul 11, 2014

I would highly recommend Herb Chambers Honda of Boston. The individuals (Heri Abdelilah, Eli and Holman) made I dealt with was very helpful and created a comfortable environment. Heri was professional, efficient, and friendly. I just went to see the special Obsidian Blue Pearl color of 2014 Honda Accord EXL, which they only had, but Heri and Eli made an excellent deal, so I end of buying instantly. Holman also made a good deal on 8Years/120000 miles bumper to bumper warranty. Even though, waiting time was little bit longer than expected due to many people buying cars, from the pricing of the vehicle, to the friendliness of the sales staff to the excellent customer service department, I had an A1 dealership experience!

Hilary A. B.

Jul 4, 2014

I truly have nothing negative to say about my car buying experience. I was treated with respect and appreciation from beginning to end. There was never any hint of pressure, manipulation, bait and switch, or anything of the kind. The prices quoted were reasonable. I came in knowing what I wanted and Eric & company made sure that I got it, and quickly too. Highly recommended!

BeckyGallo

Jun 30, 2014

I would highly recommend Herb Chambers Honda of Boston. Every individual I dealt with was very helpful and created a comfortable environment. I was in a challenging credit situation and they exhausted all resources to make the deal work. From the pricing of the vehicle, to the friendliness of the sales staff to the excellent customer service department, I had an A1 dealership experience!

destinygunn

Jun 25, 2014

I recently bought a car from here, actually I literally just drove my car off the lot & the first thing I felt I was obligated to do was to write a brief review on how awesome this location truly is. From the moment I walked in, until that very last moment before I pulled off everyone there made me feel so welcomed and appreciated. This location is filled with the best group of individuals I've ever met at any dealership. My sales person Rafael was exceptionally well also. He went above and beyond to assure that I got the best deal possible. Rafael truly was outstanding and I strongly recommend everyone interested in purchasing a Honda to stop by and sit with him. I also had the privilege of meeting with the finance manager Mohamed, both of them together made it possible for me to take my car home tonight. Not only were those two guys really friendly they're also extremely efficient! Not once was I left feeling pressured or unsure of anything. They both went over every aspect of my purchase and answered every question I had thoroughly. This location really is awesome and I am beyond happy with my carI love it!

lmxsandra

Jun 16, 2014

Parts I like: - wide choices, if you like honda, you will find you car there- fair price, according to my research on KBB- good financing serviceParts I don't like: - long waiting time

sammer1977

Jun 15, 2014

A year ago, I was in need of a reliable car and was searching all over the internet for a good deal. A 2004 Nissan Maxima I saw on Herb Chambers website caught my attention and I headed to Herb Chambers Honda of Boston. I ended up buying the car and I was very satisfied with the services I received from Dwayne and Jason that I recommended Herb Chambers for four other people, in which, three of the four people I recommended ended up buying a car from the same Herb Chambers Honda of Boston. But what a difference a year makes! The sticker inspection on the Maxima I bought from Herb Chambers was due a year later and I took the car back to Herb Chambers (the same Herb Chambers Honda of Boston) but my car failed inspection due to front head light failure and the window tints didn't pass the states minimum requirement. The Herb Chambers mechanic tells me they can fix both so the car can pass the inspection but it would cost me a total of $460 ($360 for the HID lights and $100 to remove the tints). I agreed to pay the $360 for the head light but walked over inside the show room to ask a manager if they will take care of the charges to remove the tints since the car was already tinted when I bought it from them in the first place. I started speaking with a manager named Omar who persuaded me to buy another car instead without giving me an answer to my question. I was planning to buy a fuel efficient car in the near future since I drive 50 miles to work, and back, five days out of a week and the 6-cylinder Maxima was consuming a lot of gas and costing me money in the process. So I listened to Omars offers and after test-driving a few cars, I decided to go with a 2010 Honda Civic but I was not ready to make a decision in one day. I wanted to shop around and have something I can compare it with so I know what kind of a deal Im getting. However, Omar & the other manager (I believe his name is Lee) pushed and pushed harder and Omar was so desperate to have me buy the car that instant, he even promised me to pay the $360 I was about to pay for the headlights of my Nissan Maxima that was already in the shop. Two employees were present at the time when Omar made this desperate promise and one of them was his associate whose name I would like to leave out at this time. But I was not about to buy a car without looking around so I promised to call them and give them a chance to match any better deal I find out there before I make any deal with another dealer.I looked for car online when I got home that same night and the next morning and after comparing all the prices and trade-in values for my Nissan, I found a deal that I thought was a good deal so, per my promise, I called Herb Chambers and told them the deal I found and asked them if they can match it and they agreed to match the deal. After I closed the deal and signed all the papers, I gave the receipt for the $360 to Omars associate who was present at the time when Omar promised to pick up my $360 charge and who took over the rest of the paper work process, so they can write me a check to reimburse me as Omar promised. But Omar was off the day I signed the papers to close the deal and his associate promised to pass it along to Omar so he can take care of it. The five day period to return the car had passed the next time I stopped by Herb Chambers to get the check I was promised but Omar refused to pay claiming that since I was given a better deal than what we originally discussed, he decided against paying me the $360 he promised to reimburse me. Then I let him know that his associate took the receipt because he expected Omar to reimburse me as he promised. All Omar could say was he can give you his commission check if he wants to! referring to his associate. I spoke to the other manager (Lee) hoping he can resolve the issue but he was hiding by the good old excuse, I have nothing to do with this. It is between the two of you even though he was the one, along with Omar, pushing hard to make me buy the car.A year ago, I left satisfied with the services I received from Dwayne and Jason. A year later, Dwayne is in Sales and Jason is gone. Instead, I left the dealership feeling like I got hustled by a couple of thugs rather than feeling like I got a good deal and service like I did a year ago. There is nothing worse than coming out of a deal feeling like you got cheated. Had I known his plan within the five days of buying the car when I can return it with no questions asked, I would have backed out of the deal kept my old Nissan no matter how bad it was at consuming gas. I also wanted to just admit defeat and accept that I got played and move on but I also couldnt stop thinking about how his whole attitude changed once he knew he had locked up a sale ad there is nothing I can do to get the money I was promised. May be, hopefully, writing about it could help ease how unsettled I've been feeling. It's been over a month but I am still bitter about the whole situation, especially by how his attitude and demeanor changed from when he was trying to sell me the car to after he sold me the car and once he knew I can't do anything about making him reimburse me anymore. I dont believe that was professional in anyway.

jennychuslp

Jun 10, 2014

I've been getting my Honda Odyssey serviced at Herb Chambers Boston for the last five years or so. I always deal with Tony Yuen, who is great to work with and will explain everything slowly and carefully which I appreciate. Really happy with their service. I'd recommend if you prefer to go to a dealership like I do, they are the place to go. I know that the job is being done right there.

tramdehal

May 30, 2014

I have been at this dealership before and I always feel comfortable and not pressured into buying or leasing a car here, but more important its like welcome home by everyone in the store. However I am very happy to be a part of this wonderful enterprise and also a friend of my sales person Keith Obanor whom treats me like family always.

rahulromeopaul

May 28, 2014

Very Great Dealership. Herb Chambers is the way to go if you want a great car with a great price! I received a lot of help and left with a smile!

Ron382

May 28, 2014

It was great to meet Eric Poulson at Herb Chambers Boston because he and the process of leasing a new Honda Accord a very easy and pleasant experience. Eric took all the time needed and gave me full attention. Eric even set up my mobile phone into the blue tooth system. If the entire staff at Her Chambers is as nice and courteous as Eric was to me I'm sure that Herb Chambers of Boston will do well and prosper. Thank again Eric, I think that you must be the best sales representative at Herb Chambers Boston.Ron

Willhonorato

May 28, 2014

Love this place! Can't wait to pick up my BMW M3!!Heri is awsome! Herb chambers I love you man! Share some money though.

Seongeun

May 26, 2014

When I wanted to visit the showroom, Heri Abidellah came to pick me up. He was one of the greatest sales person I have met. We have the deal done at the pricing I suggested. It is exciting experience. So I bought a new Civic LX from Herb Chambers in Boston. Heri made the whole process easy from start to finish. Although he was a day off, he prepared my car to pick up after two days. Thank you so much Heri! I will definitely do business again with Herb Chambers!

jujuupab

May 17, 2014

Steve Roach was one of the greatest sales people I've met. Took care of my friend very very well when I'm in the market for a vehicle I definitely will recommend them to all my friends and family and do business with him very knowledgeable about vehicles and Samsung phones

SuleKaraman

May 12, 2014

My visit for a new Honda was a pleasant one. Heri is attentive, knowledgable, personable, and he pays close attention to understanding the buyers needs.

Cars123xyz

May 3, 2014

I got a call from Sales Executive Mr. Danny H to visit the showroom and we will have the deal done at the pricing I mentioned over the phone. I visited the showroom and met Mr. Danny and Mr. Forest and got the deal wrapped up pretty quickly. Pricing wise it was good offer, Initially we were looking for the Silver color and it was in stock a day earlier but as the market is quite hot for the mini vans and we understand that they get sold quickly, So, we setteled for another color which was available in stock.Overall experience was great, No pressure environment. I really appreciate Danny help through out the process, he is a great sales person to work with, Humble & Polite.Will definately do business again with Herb Chambers !ThanksKuldeep

AlmaPerry

May 1, 2014

I was having key issues, I was connected to Tony Y. who solved the problem immediately and mgr. Susan T. gave reasonable and discounted price.

arruda

Apr 29, 2014

I recently bought a pre owned civic from herb chambers Boston....best experience ever buying a car Rafael was my sales person made the whole proces easy from start to finish

brooklineFam

Apr 27, 2014

We went to Herb Chambers Boston to look at Honda cars. After listening to our needs, salesman Eric Poulson gave us great advice about the Fit. We ended up finding the Fit we wanted elsewhere, but now have our car serviced at Herb Chambers Boston. We are very satisfied with the experience. The people at HCB couldn't have been nicer or more helpful. Love our Fit, too.

ralphe74

Apr 27, 2014

I had the pleasure to work with Rick Blaze, Fabian, and Dewayne Holman during my purchase experience at Herb Chambers Honda of Boston. Purchasing can be a difficult process, but Fabian and Rick made the experience fairly painless. Rick could not have been more pleasant and courteous, and he took the time to listen to what was important to us. In the end, I believe we purchased the right vehicle and did so at a proper price. Dewayne did a fine job of explaining the options to us, and we concluded our transaction in the best possible way.I would recommend both Rick and the dealership to my associates.

Markkash

Apr 15, 2014

I have been working iwth HC of Boston for over 20 years and I still keep coming backk because this dealership gets it. They do it better than right. Their service, professionalism, and approach to the customer is beyond approach! If you are thinking about visiting HC of Boston...do it! I promise you will have as good an experience as I did! Keith Banks-Obanor and his assistant Tony were attentive to my needs and very willing to make the deal work. Nice work all around...once again I leave a very happy customer. I highly recommend Herb Chambers of Boston to all!

polarbr

Apr 11, 2014

This was the first time I had ever purchased or leased a car, and Forest walked me through the process. I was worried that as a first-time buyer I might find that dealership employees would be condescending, but this was absolutely not the case. Forest was friendly and professional, walking me through the process without dumbing it down. Even though I was getting a car as part of a move and the process was therefore complicated, everything worked out because Forest did a lot of work to help me out.

tbradt12

Apr 11, 2014

I was so impressed with my experience at Herb Chambers Honda Boston. Honestly. I know that I got an amazing deal on my 2014 Honda Accord Crosstour. In love with this car. My sales associate was Jose Yapul and I felt comfortable with him immediately. The sales managers Omar and Jeff were also helpful and easy to be around. At no point did I feel pressured to buy/lease a vehicle. Jose made me feel at ease and gave me plenty of time to decide on what I wanted. I felt like he was just as happy as I was that I got a great deal on a great car. The general manager and the other sales associates also seemed happy for me. Herb Chambers Honda Boston was actually an enjoyable place to be. I don't normally post reviews but this is just how awesome my experience was. Thank Youuuu Herb Chambers Honda Boston!!! You have my business indefinitely =)

emilie2256

Apr 9, 2014

I was very pleased with my experience at Herb Chambers Honda of Boston. My salesman Scott Santos was exceptional, he treated me with respect and dignity because my situation wasn't the best. I had no money to put down and a bankruptcy on my credit. Scott and his team didn't make me feel like a second class citizen. They make feel just as good as a customer with good credit and lots of money and that is important to me because bad credit does not define who i am and sometimes bad things happen to good people. Unfortunately, i didn't buy the car for reasons unrelated to the staff at Herb Chambers, but i would definitely go back in the future when i need another car.Marie E. Williams-Lamarre

grewin

Apr 9, 2014

Alex Yanovski was awesome! I came in looking for a older car and walked out with a new 2014 Honda Accord! Thanks again and definitely won a lifetime customer!

sphinx

Apr 7, 2014

Eric was very helpful in listening carefully to what I was looking for and then selected cars that fit my description. He was thoughtful, informative, and careful in explaining what I needed to do as I purchased my car. I liked his friendly manner and good sense of humor which made buying another car just a little easier as its such a stretch to have to buy another one. So.........thanks to Eric and all the Honda staff who have been friendly and helpful

TatianaBromley

Apr 5, 2014

I bought my 2014 Honda CRV last week and absolutely love my new car as well as my experience in this dealership. I worked with salesman Alex Yanovsky. He was very professional, personable, experienced and really took an extra mile to find a car that I would absolutely love. And he did! He answered all my questions and worked with my budget and preferences. He made the car buying process easy and fast. He worked with my schedule and was always easy to reach and help! Would definitely recommend this dealership because of excellent service, quality and happy customer. Thank you, Honda team! Thank you, Alex.

Erica J

Apr 4, 2014

Scottie Santos was great to work with, I'd give him a 5....he was really down to earth, and pleasant to work. If you go there definitely ask for him. He made my overall process a good experience. He did not apply large amounts of pressure but rather showed me another side of sales which I have never been accustomed to visiting any Herb Chambers. As well as other members at this dealership. They created an atmosphere in which I wanted to buy a vehicle from them as much as they wanted to sell one to me. My needs were met and I brought a car that I actually wanted. Thanks Scottie for meeting my needs and your patience was greatly appreciated as well.

ngdzu

Apr 3, 2014

I Worked with Patrick. He's very energetic and helpful to find me a deal on a 2014 Accord EXL. I can't wait to drive the car today. 04/04/2014

SuzanneCochran

Apr 1, 2014

I would recommend visiting Herb Chambers in Boston over any other dealer when leasing a vehicle. Stacy helped us sign a lease for a new Civic with no pressure and no BS. He is easy to deal with and pleasant to talk to!

anderja999

Mar 18, 2014

I went to Herb Chambers Boston for a used 2007 Honda Fit that I had seen online for a great price. This was my first time going to a dealer on my own and was somewhat nervous about the process but the staff was extremely friendly and helpful. I went in to finance the car after they let me take if for a test drive and they took the time to sit down with me, explain everything and help me to find a financing option that I could afford comfortably. They also helped me to register the car and find extremely affordable car insurance that was cheaper than any quotes I was able to find on my own with mainstream companies like Geico and Progressive. When I saw the car I was somewhat skeptical, it was in great shape but had not been cleaned, had a broken mirror and had a dented bumber. But Keith Banks O'Banor reassured me that they would replace everything and have the car looking brand new before I would take it home a few days later, and he absolutely kept his word. They also saved me the hassle of the DMV and had the car registered and inspected for me as well so that all I had to do was come in to pick it up and drive it home. I had a wonderful experience at Herb Chambers Honda of Boston, the employees were very kind and helped me to purchase a great car with a great financing option.

rrvalen

Mar 17, 2014

After looking for a vehicle a couple of weeks and being discouraged, I decided to stop at Herb Chambers in Boston and I am so glad I did! I worked with Patrick C and he was extremely helpful, kind and patience with me. I would highly recommend this dealerships to anyone looking for a vehicle. Thanks Jr. Senator Patrick! Your the best as well as the staff that assisted with the purchase of my 2010 Mazda CX7.

megg0c

Mar 13, 2014

I loved my experience at Herb Chambers Honda in Boston! Rick Blaze really helped me in choosing the right car. I went in for a CRV and he convinced me to lease my brand new Civic which I absolutely love! He stood by and dealt with my indecisiveness for hours! Rick and his team (Omar and Dwayne) made sure my mother and myself were comfortable the whole time and really got us a great deal I couldn't walk away from. The day I picked my car up, Rick showed me all the new hi-tech gear my car had to offer and didn't leave the lot until I drove off. Real classy! I highly recommend a visit to Herb Chambers in Boston and speaking with the staff at Honda! Thanks again Rick!

mother02

Mar 10, 2014

I had a wonderful experience working with Paul Wisdom and Rob Campagna! They truly took the time to listen to me and actually gave me more than what I expected. They were down to earth and I would 100% RECOMMEND this dealership along with these hardworking men. When it comes time to upgrade I will most certainly work with them in the future. They made me believe that things are possible. Now if only I had them in my team for housebuying. Thank you guys so much!Patricia Julien

parente1

Mar 8, 2014

We came to Herb Chambers Honda in Boston after finding the vehicle we wanted on a search online. We called ahead and Eric Poulson had the car was waiting for us upon arrival. Eric was terrific, very friendly and personable. We needed to wait on paperwork in order for the purchase to be complete and Eric was great in keeping us informed and trying to move the process along. We would absolutely recommend Eric to others looking to purchase from Herb Chambers Honda.

BrittaniaW

Mar 7, 2014

This dealership is very different than alot and i probably gave them a hard time but they gave me the best customer service i have recieved in quite some time. They were dedicated to their work though there was some confusion i am a firm believer in everything hapens for a reason. I was happy with my vehicle and i would definately recomend this place to anyone lookin to get a new car the sales team will go through the options with you and make sure you leave with the car you really want.

Legendtro

Mar 1, 2014

Eric made my car purchase simple. He sold me what I wanted. I live in upstate New York and even delivered our newcar to us. Well done

Briank1273

Feb 28, 2014

Earlier this week I contacted Yana in the internet department about a 2011 Honda Odyssey EX. I asked her to place a $500 deposit and she said she would also bring in another vehicle from a dealer in Westborough in addition to the one on the lot.When we arrived today they worked on selling us a new car. Once we got down to it, they said they left a message this morning. (Of course, I forgot my phone today.) Here is where it all went downhill.They (Stacy Johnson) did leave a voicemail at 9am saying they sold the car and never pprocessed the deposit. However, the salesperson Yana had us work with (cannot remember his name) said there was a major problem with the car and it had to go to auction. All this for a car that they advertised online as a CERTIFIED used Honda. So was the car sold and or did it have mechanical problems?My wife and I will never go back. They said a car was available and asked for a deposit. They never held the car.They said they would bring in another car for us to look at them side by side. They didn't.One person said the car had major issues and had to go to auction. (For a car listed as Honda certified on their website.)One person said the car was sold.

dm1962

Feb 25, 2014

Loved my experience at Herb Chambers Boston - Keith was our sales person and I couldn't be happier with my purchase of 2014 CRV. He was a true professional. He realizes that the customers may not always be right, but they are always the customer. Herb Chambers are lucky to have him he represents them very well. I would recomend anyone who wants to buy a vehicle to Herb Chambers Boston and to please see Keith for truely fair and honest experience.

ypeguero

Feb 16, 2014

This dealer is one of the best in the business, the atmosphere is inviting and the staff is truly a people person.My family has bought several cars at this dealer and we have been happy with all of them, and look forward to doing business in the future. Sam Desroches is a great salesman, he's friendly and at the same time understanding. He caters to his customers needs and finds the car that fits his customers lifestyle, while offering them deals that they cannot refuse. Paul in financing is a great finance manger, which makes sure you have all the necessary services to keep your car running smoothly.

Beth0648

Jan 29, 2014

We are from CT and my daughter is attending grad school in Boston. Unfortunately she had a problem with her CRV while in Massachusetts and was not in the position to bring it home to get worked on at our usual automotive repair shop which is owned by family. I did a search on the internet and found Herb Chambers Honda which was a short distance from where she is living. I called them multiple times between my initial inquiry through completion of the repair and each time the employees were professional and pleasant to deal with. I never felt as though I was being rushed off of the phone or that I was bothering them with my questions. They were able to take her car in for service quickly, finished the job in the time frame that they told me and were right on with their estimate for the cost. Brian in the service department was very helpful and patient and I felt as though he worked hard at getting my daughter's car done so that it was available at a time that she would be able to pick it up. She was very happy to have her car back and thrilled that the car had also been cleaned! Overall it was a very good experience and I would not hesitate to recommend them.

Glenn H

Jan 29, 2014

Best experience ever thanks to Omar & Jose!!! They toke the time to help me throughout the whole process, I will highly recommend this dealership to anyone I know that is looking for a car!!

kmullings

Jan 29, 2014

We got the car we wanted at the price we wanted with no money down. Our dealer Keith Banks O'Banor was AMAZING in how he dealt with my family. He is honest and trustworthy (yeah I know right...a car dealer!). I will only go to him and I recommend him 100%. I had a another treat by the name of John McCain who delivered our car...oh what a delight. He made the experience even more wonderful. Thanks guys you set an extremely high standard.

wxing

Jan 26, 2014

I rented my car 3 years ago with Herb Chambers. Their service is always professional, friendly and efficient. I rent my new car today with Geoffery. Pretty happy with it. Good job!

ndockukli

Jan 25, 2014

Everything went well since the very beginning until we got the car. Raphael kept in touch with us as needed and he explained everything very well and was very friendly. He expressed his willingness to answer any questions or concerns we might have about the car.

myhonda55

Jan 22, 2014

This was a great experience. The staff was friendly and easy to work with. I really enjoyed my experience at this Honda dealership and I will definitely do it again.

JanayJohnson

Jan 16, 2014

I recently bought my first car and the experience i had at Herb Chambers makes me wish i made the decision earlier. When I emailed the dealership asking about a car i was interested in i first spoke with Krystle, she was so kind and helpful informing me that the car was still available. I than scheduled an appointment and later met with Jose Y., he helped me understand everything i needed to know about the car. He followed up with me to make sure every question and concern i had was answered in first time buyer terms. When everything was about to be finalized the last person i spoke with was the financial manager Lascelle M. Between him and Jose i dont know whos better! He made sure my monthly payments were set at a reasonable amount to make sure i wasnt overwhelmed. Everyone who i dealt with are great people and i most definitely will be recommending them to everyone i know!

JosephKatz

Jan 6, 2014

I desperately needed to upgrade to a new vehicle as our new addition to the family pushed us out of our comfort zone for the small wagon we had. I showed up to herb chambers, Honda, boston, with my 3 year old in tow. Within 30 minutes, Eric Poulson,, salesman extraordinaire, had us lined up for the exact Pilot model we were looking for. His patience with my curious 3 year old were endless. He was a pleasure to work with and I recommend him, and the dealership, without hesitation. Eric Poulson will get what you need, when you need it.

raza154

Dec 31, 2013

I recently purchased and leased a Honda Civic from the dealership. The sales person Eli was very professional, very helpful and worked very hard with me for two weeks to get my business. I got a very good price and during the closing process discovered a fee that wasn't disclosed before. The sales manager took care of it and made things right giving me an excellent deal.The sales person drove me home so that I can pick up my computer to work while waiting for the paper work to be completed back at the dealership. Very good environment at the dealership including free internet, coffee and even ice cream. More importantly this was my second time buying at this dealership and I got good experience and a good price every time.

Beefman81

Dec 23, 2013

I bought my 2009 Honda CRV last year and had a great experience with James Shaughnessy and everybody on the Herb Chambers team who helped me with my purchase. I`ve since had my Honda in for service and each time that I `ve visited the service area I received exceptional service done on my Honda.

jalme69

Dec 15, 2013

Received a very fair price for my trade in and for my purchased Ridgeline at this dealership. Recovered a customer incredibly well. Take customer service very seriously.

zoey357

Dec 12, 2013

i bought a car from here and met all these people that were really helpful at the service dept. .ive taken it in at5 times now .it is still on the warrenty ..they really are efficent ...each one of the people mentioned were very concerned on what i needed .spoke to ron the mechanic also and he explained how the coolant worked .someone else( didnt get his name)5plus found the extra set of keys which saved me 50-100dollars great crew at service . i highly recommend this service dealer...5 plus stars

JulieMadden

Dec 10, 2013

Working with Michael was great! I am not a car person and he made the experience very pleasurable. The customer service all around was very kind and accommodating. Michael was very informative but also did not pressure me into making a decision which made me feel comfortable and at ease about buying a new car. He was also very helpful in negotiating a great price for such a reliable car. I walked away feeling very satisfied!

dajebj

Dec 7, 2013

I have used Herb Chambers Honda both to buy cars (four) and for service and I have always been very pleased with their attentiveness, efficiency, and quality. The cars I've bought have lasted long and needed only normal service and when I have needed service it's been excellent. Herb Chambers treats his customers in a first-class way with a great waiting room, free coffee, and television for those who want it. The staff is friendly and efficient. I know there is an opinion out there that dealers don't do service well or inexpensively but Chambers rebuts that opinion.

emilyerik

Dec 6, 2013

I had a great experience going thru this process with the help of Mr. Johnson. He helped me greatly, was patient, clear in understanding and very professional. I will definitely recommend this dealer to my friends. Thanks

Hathai

Dec 3, 2013

We went to the facility to look for a used Honda Accord listed on the internet. Unfortunately , that car was purchased earlier in the day. Eric Poulson kindly assisted us and found a similar one which was less expensive. We are very happy with this purchase , my son really loves the car. Customer service was wonderful. I highly recommend this place and Eric.

sjakob

Dec 2, 2013

Even though we didn't buy a car at Herb Chambers, we were treated with respect, and everyone at the dealership was very friendly. Eric was especially considerate of our needs, and very patient with us.

cmtucciarone

Nov 30, 2013

While I didn't purchase a vehicle thus far, my test drive experience was excellent. Dewayne was thorough, upfront, personable and gave excellent customer service. If I do end up purchasing from this dealership, it would be strongly in part because he had great energy and I didn't feel pressured.-Chrissy

hbuzby

Nov 29, 2013

Once I bought my brand new car I was on my own. My driver side door was recalled after 2 months and I needed to go back to the dealer to fix it... Unfortunately they made a error and my stereo didn't work after they fixed the broken door and I had to go back again. This was very inconvenient with my work and I had to argue to get a ride for this 2nd visit. I have not been very impressed.

amyNH

Nov 28, 2013

I went to the dealership not knowing exactly what I wanted James Shaughnessy took his time and showed me a few options. He picked out cars that would fit my budget. I loved having options. He was very honest and upfront with everything. This was my first car buying experience and it couldn't of gone any better.

althomas

Nov 26, 2013

I came here for a recall service, and the adviser who helped me, Tony, he was a very friendly guy and he was really helpful. He greeted me warmly as soon as I walked in, he gave me all the helpful advises, he explained to me in detail of what I need to do for me car and he also put in a special order for the parts for my car. Besides, the quality of work came out good and the job was done on time! I am very satisfied with this visit to Herb Chambers Honda!

Arosata

Nov 26, 2013

Just got home with my Dad after the simplest and most enjoyable purchasing experience not only of a new car, but of any purchase I've made recently. What a smoothly run operation they have here. We called and spoke with Errol Gaudette who gave us excellent details over the phone and set an appointment for us to come in. We met with Keith Banks O'bannor when we arrived and he couldn't have been more courteous! From his bow tie to his product knowledge he was a top notch sales person and even more, a gentleman. Seeing the smile on my Dad's face made the drive to Boston worth it and then some. This is absolutely the place to go if you're looking for a Honda. Be sure to ask for Errol and Keith if you want the best experience EVER!!! Thank you all for making my Dad feel like a million bucks! He looks so happy in his 2014 Honda CR-V. :)

timyt23

Nov 26, 2013

I imagined buying a car to be a hassle and time consuming but Herb Chambers Honda in Boston, and salesman James Shaughnessy helped make this experience an enjoyable one. I walked in not knowing exactly what I wanted but with a limited idea. James was diligent in helping me pick the right car, and at the right price!!! It did not take long to decide on the right car for me, and I can honestly say James's knowledge of the vehicles proved to be time efficient. The process moving forward with paperwork was painless, and I drove away with my car the next day! When it comes time for my next car, this is where I'll be going.

joaor

Nov 24, 2013

I had a mechanic problem with my car. I thought that I was going to spend several hours at the dealership but Teresa exceed my expectations, she was able to research and found the best option to fix my vehicle. I was very pleased with the results.

KarenMapp

Nov 24, 2013

This past summer, I purchased my fourth Honda CRV from Herb Chambers Boston. This was my second time working with Keith Banks-Obanor, and I love his straight forward, honest approach to sales and his dedication to customer service. Keith is very focused on making sure the car you purchase is the right product for your lifestyle and needs. He makes the purchase of a car an easy and pleasant experience, not the combat-oriented event that you experience at some dealerships! I highly recommend working with Keith - you'll also be pleased with the Honda Service Department once you purchase your vehicle - ask for Robert Hall, who is also fabulous!

KatieLu

Nov 24, 2013

I purchased a honda accord with Herb Chambers recently. Eddy, Peter and Lacell are very helpful. Staffs are friendly and professional in this dealership. Wanna meet great people and have a pleasant experience? Stop by and ask for Eddy, Peter or Lacell if you need a car!

mumuan_0708

Nov 24, 2013

My friend and I are graduate students, and we had a budget. We went to other dealerships prior to this one, but we had the best service here. Look for Peter Ding the sales agent. He is very helpful and reliable. Instead of trying to just sell as other dealerships would do, he listened to our opinions. He helped us find the perfect car we want within a few hours. This place is awesome, AND thanks so much Peter!!

Jlicciardo

Nov 23, 2013

I highly recommend this dealership. James Shaughnessy was extremely helpful and personable. The whole process was quick and efficient. When my husband needs a new car we will be back!

sandra22

Nov 23, 2013

The service is great and professional. Tony Yuen is responsive and helpful. Along with Susan T, the team performs efficiently and delivers very good customer service.

RuthHarcovitz1

Nov 21, 2013

I went in today as I had a call that if I exchanged my Honda Accord LX now, I would be given a good price on the new one. This was an incentive not to wait until March when the lease was up. The service representative Steve Roach, was very personable and helpful. Keep in mind that this was a simple transaction: I knew I would be entering into a new lease and easily chose one of the cars in the lot. The paperwork took forever, despite the fact that I knew I had an A-1 credit rating.. I expected that I would be in and out within an hour. I was there for three hours, which killed my work day. This was distressing, as I had left work in order to accomplish this task, and is unacceptable. You have got to find a way to streamline the process, especially for those of us who are repeat customers. I don't know what the root of the problem is, but this problem must be resolved with greater respect for the customer's time. My lease is 36 months, and I hope this provides a large enough window to stream-line your system. I had indicated my concern about this to Steve Roach. I have been leasing Hondas since 1996.

zoey357

Nov 21, 2013

I went into herb chambers looking for a car.i dealt with salesman mike kelliher and he was great..He helped me through the process and into a great car...mike stayed in touch with me even after the sales process and followed up with me multiple times after. thankyou michael, and i recommend this dealer and MIKE KELLIHER as a salesman.

Boston7272

Nov 20, 2013

I went in for service and I have to say, I was in good hands with Tereza Guzman my service consultant. She exceeded my expectations. She listened to my needs and handled the issue with a high level of professionalism from the beginning, the middle and end of the service process. Ms. Guzman kept in touch with a follow up call a week later to see if everything was to my satisfaction. I was very pleased and will continue to do business with Herb Chambers as I have for 13 years. Thank you kindly,Nestor

Rcasanola

Nov 20, 2013

Always a pleasure! Elie has helped my brother, my mother and now myself respectively. He's an absolute pleasure to work with. Always fun to work with, but more importantly straight to the point. Never have I had a bad experience with Elie and we have purchased from many dealers. Odds are we'll be back very soon for something new. #BestSalesmanThere

2007crv

Nov 19, 2013

Well I went there with a 7yr. old warranty that expired and was due a full refund if not used.I had not used it and was given a full refund the on the spot.I didn't expect that I was shocked to get this kind of service!! HIGHLY RECOMMENDED THIS DEALER.THANK YOU!

Lachiquita

Nov 19, 2013

Mr. Johnson was very patient and courteus I love his professionalism and excellent knowledge of the product. He is somebody I would definitely buy another car from.

KeAcc2014

Nov 18, 2013

everyone was helpful and polite at all times. the three associates I dealt with were very professional. I purchased a 2014 Honda accord LX in white which had everything I was looking for in a car. appreciate the help Dwayne and the finance manager put forth to get me what I wanted.

thepoteja

Nov 18, 2013

Just want to say thank you Mr. Tony (Service Department) to help me everything..He could explain me everything i want to know.and service wasn't take long time.T. Kantarattanakul

MatthewDesilet

Nov 14, 2013

he guys at Herb Chambers in Boston were flat out the best do deal with in the area. I visited other H-C locations and this group was a step above the rest.From my first call, first visit, finance meetings and on to my delivery: they were a pleasure to work with.They give honest pricing which will get you in the door, and definitely work with you once they are there. I felt like I had a team behind me working towards my goal not for their own.See Keith, you will NOT regret it!

Erinvgonsalves

Nov 1, 2013

Part of our experience was very challenging, but mistakes happen and everyone treated us respectfully the entire time. Caduste, Susan and the service team worked very hard to make sure we were happy and that everything was perfect before we left. We got an excellent car at a great price and it was immaculate when we drove away from the dealer.

sammy722

Oct 30, 2013

I WENT OUT TO PURCHASE A NEW HONDA ACCORD FROM HERB CHAMBERS HONDA IN BOSTON AND I WAS GREETED BY ELI HANNA .HE WAS VERY KNOWLEDGE AND VERY HELPFUL,TOOK HIS TIME THRU OUT THE PROCESS AND DID A GREAT JOB EXPLAINING MY FINANCIAL OPTIONS.OVERALL A GREAT EXPERIENCE AND I HIGHLY RECOMMEND ELI.

vonRedSox

Oct 30, 2013

Made the buying experience a pleasure! Elie demonstrated exemplary customer service. I normally don't write reviews but my wife insisted I do. We couldn't be more pleased. We plan to recomend him to family and friends.

musiccar41

Oct 29, 2013

I was looking to get a new Honda Accord, so I contacted multiple dealerships and Krystle from Herb Chambers Honda in Boston was the quickest one to return my email. We kept emailing for few days and I explained to her that I won't be able to make it to the dealership for the simple fact that I was so busy at work. She told me that she can have a sales person bring the new Accord to my work and have me test drive it. The salesman I worked with was Eli Hanna, and he was very professional and knowledgeable. We agreed on the price, and I went in to sign the paper. They made it very easy. It was by far the best car experience I've ever had and I highly recommend the dealership and both Eli and Krystle.

NAS05006

Oct 29, 2013

The service was really great and super helpful. They were very knowledgeable and worked within my means and with what I wanted. Kenny was great during the whole process and continues to be very helpful even a month after the sale. Jason was extremely knowledgeable when it came to financing and helped me to understand the process and gave me wise advice as to how to handle it in the future.

ssserappp

Oct 28, 2013

Thank you Caduste Michaud and Phylisha for the great services and I love my new car thanks guys:) I will tell people about today and let all my friends know where to go if needed to buy a car thanks again!

charlestown12

Oct 27, 2013

Thank you Honda family of Boston for selling me a great vehicle that fits my needs & is within my means. Caduste Michaud was very helpful & patient with the process & he also allowed me to feel comfortable with my choice of a 2014 Honda Sport. GO HONDA!!!!!

becholmes77

Oct 23, 2013

Caduste made the experience of buying our new Honda Fit a breeze. We got the deal and finance package we needed in a prompt and friendly manner. Caduste made sure everything was in order so we could pick up our car the day we needed it. Thanks Herb Chambers.

Starship13

Oct 21, 2013

I felt from the moment I walked through the door it was going to be a great experience! Caduste made me feel very confident that we would find the car the I wanted and that I could afford! And he did just that! I couldn't be happier! Thank you herbchambers!! I will send all my friends here to get a car here. Herbchambers of Boston offers the best service and environment to buy a car!

twcloud

Oct 17, 2013

I went in to have my tires replaced. Tony, the service rep., was very friendly. MJ, the technician, was very good. I'd highly recommend both.

Sammi13

Oct 6, 2013

From the time you walk in the door you are met by very good customer service, professionalism, and great personalities. The overall experience was made pleasant by the comfortable atmosphere.

amlili

Oct 3, 2013

This was my first time buying from Herb Chambers. My experience at the dealership was quick and easy. I found a good price compared to other dealers. The salesman vas very friendly and informative and took care of us.

Jyuen2013

Sep 30, 2013

Tony is very helpful with explaining the problem and solution. He is also patient with our many questions about the details of the service. He explains how the repair will resolve the vehicle issue in terms that we can understand. It is reassuring for us.

mag39

Sep 26, 2013

It was great doing business with Herb Chambers. Caduste has made this a very pleasant experience, always willing to go the extra mile.Thank you.

Feint

Sep 18, 2013

I had a very positive experience when leasing my car from this dealership. Caduste was very knowledgable of all Honda models and helped me pick the perfect car for my needs. He was also very persistent in getting my paperwork/ information together in a timely fashion.

Teffie332

Sep 18, 2013

The salesman was very informative, helpful, and patient. He made the whole experience very easy on me. He's an excellent asset to your company.

A3093

Sep 17, 2013

When I went into Herb Chambers Honda of Boston, I sort of had an idea about what I was looking for. I worked with Caduste Michaud. He was extremely friendly and helpful. He asked me the right questions and seemed very determined to find the right car for me. He helped me to work with my price range and I found the perfect car. I am extremely satisfied with my overall experience and I would definitely recommend this dealer and employee.

CassandraDyer

Sep 12, 2013

When i went in for service on my car both tony and kelly help me understand what my car needed, what serveries i could afford for that day and how long it was going to take to get everything all done. they greeted me on the way in and out, they had great customers service and i appreciate their help .

bostoncarbuyer

Sep 11, 2013

Let me say this very clearly: THERE IS NO SITUATION IMAGINABLE THAT WOULD MAKE ME CONSIDER PURCHASING A CAR OR GETTING SERVICE FROM THIS PLACE EVER AGAIN. Nor will anyone that I know or that will hear me be under the impression that this place is anything but TERRIBLE.I am so disappointed in this place that I have LITERALLY JOINED YELP TO WARN PEOPLE AGAINST THE TRULY AWFUL SERVICE that you will receive at this place. If only I was allowed to give this place 0 stars, I certainly would and I am truly SHOCKED that this place receives anything but 1 star reviews.In hopes that you will think twice about going to this scam of a dealership, here's my story:I foolishly decided that since the Herb Chambers name was so big that I might be able to feel a little more comfortable that I wouldn't be getting ripped off--this turns out to be a TERRIBLE decision. I found a used Toyota on the website and decided to go down to the Herb Chambers Honda dealership (where it was located) to take a look. Beginning with the incredibly rude woman on the phone, every single person that I dealt with was atrociously rude and used car salesman cheesy. The salespeople told me everything I wanted to hear from "yeah, of course we'll take care of that" to "the car is in wonderful shape", "we're going to throw in your next service for free". Fine, decided to buy it. Then, they transfer you to the "finance office", where we encountered the RUDEST person I have ever met in my entire life--didn't have a clue as to the promises that the salespeople made and had no interest whatsoever in hearing about them. Most shockingly, we were offered the ridiculous "5 day no questions guarantee"--but the date started that day DESPITE THE FACT THAT THEY WERE "PUTTING THE CAR IN THE SHOP TO CLEAN IT UP" AND I COULDN'T PICK IT UP FOR 5 DAYS. At this point, I'm not surprised that this is another one of their marketing gimmicks. Now, to the good part. During the "sale" portion, I was promised that the brakes were "in great shape, no problems at all". The second I drove off the lot, I started to feel the brakes seizing up. I brought the car back for a service appointment 2 days later (because that was as early as they could fit me in) and all they told me was that they didn't know Toyota's, I'd have to bring it to HC Toyota. I did and HC Toyota told me directly that the brakes "were all rusted and I'd need 4 new calipers, 4 new rotors and 4 new sets of pads". Ok... that doesn't sound like "great shape" to me. I bring it back to HC Honda and they said "HC Toyota doesn't know what they are talking about, you don't need new brakes".I'VE NOW OWNED THE CAR FOR 2.5 MONTHS. I'll spare you all the details, mostly because I'd rather not give Herb Chambers even 2 more seconds of brain space, but I've now had 4 (FOUR!!) SERVICE APPOINTMENTS with Herb Chambers Honda, 2 MORE SERVICE APPOINTMENTS with Herb Chambers Toyota and there is still something going on with the car (I truly have no idea what it is--but I would have thought that the car dealership would be able to figure that out. not the case.). The ironic part is that I am a super reasonable person. All I'm asking is that the company that tricks you into spending money with them actually takes some credit and helps you figure out what is wrong with the piece of junk they sold you. Finally, because HC Toyota diagnosed the need for 4 new brakes, I convinced them do fix them, but the problem with the car has not stopped. Now, the mechanic told me "it may just be a bad powertrain"--really? So, what, I'm supposed to just accept the fact that your dealership sold me a car with "a bad powertrain"? One more service appointment and now you know what their final suggestion is? I'VE NOW BEEN TOLD "WE CAN'T FIGURE OUT WHAT IT IS, BUT IT'S A USED CAR, MAYBE YOU SHOULD HAVE CONSIDERED THAT WHEN YOU BOUGHT IT".I'm begging you, please consider one of the many, many, many other options you have for used cars in Boston--Herb Chambers Honda seems to have forgotten that can't treat people like garbage and expect to stay in business, please don't reward them for it.

Dogoma

Sep 4, 2013

Rophy is great.He is dedicated, friendly and truly tries his best for you.He is exceptionalWe were very happy with our experience with him and look forward to working with him on our next purchase

elieistheworst123

Sep 3, 2013

Elie could not have been more unprofessionally rude if he tried. I am convinced he logged on and rated himself the 5 star rating because his quality of work does not merit anything above bad. It is crystal clear from the first minute of meeting Elie that everything he does in life is to benefit himself and only himself. He is extremely short tempered and is in no way looking to "help you buy a car" but purely looking to make his own profits and incentives. His email correspondence is at a 3rd grade writing level and he fails to even use spell check. If you make an appointment with him you will in fact still wait around until he's done scamming other customers just so he can squeeze a little life out of you. I left the dealership 100% defeated and angered every time I went there. He is the definition of a scummy slimy salesman and he reeks of egotistical arrogance.

patekkul

Aug 1, 2013

Saad is very helpful and friendly, he helped me selecting and provided me with information that I needed to know to buy a car. I'm happy with my used civic that I bought from this dealership.

cadenaariel

Jul 29, 2013

I have a Great Experience at this Dealership honda in Boston, I could say the are the first Dealer I have had a Business with Extreme HONESTY not Pushy and the most, well Organized. For me better 100% more than Others Dealer like Quirk Family and Liberty Mazda just to mentioned some of the WORSE Dealer of New England Which is not a HONEST Dealer they really DiS-HONEST and arrogants. They Don't care for your Business, they desperate for your sale to rip you off your money, Energy and time.I will recommend this Excellent Dealer for all my friend and co-workers and family.Is not a joke! is the true! Herb Chambers, just the Best!

1Marley

Jul 15, 2013

I was happy with the service we got when buy a new car, if I have to do it over this dealership would be my first.

Megsmith79

Jul 11, 2013

bought an 09 highlander and though initially we had issues not receiving the promised services the GM took care of this making our experience a good one... service was friendly, price was very competitive for what we researched

Bri521B

Jun 13, 2013

Jose takes the time to ensure his clients the best Herb Chambers experience. He is the person to see when looking for a new/used vehicle.

RyanCurella

May 21, 2013

Rophy, Dana and the Chambers team have impressed me. Doing the right thing in business is not a very common practice. I very recently purchased a certified accord. After getting the new-to-me car home I noticed some body damage that had previously gone unseen by us all. I felt duped. I was immediately upset and expected the worst. I decided to contact Rophy. He reassured me and told me not to worry. He then reached out to the Manager (Dana) and informed him of our situation. After stopping by to show the damage to Dana and Rophy (still expecting bad news) Dana told me that he would be glad to take care of the damage... at my convenience... free of charge!Needless to say, I was surprised, greatful and still apprehensive. I brought my car back and it was made perfect in less than 24 hours. Still half expecting a bill I went to get my car. Rophy was the first to greet me with a smile and a handshake. My car was fixed. It was free and everyone seemed happy to make the problem go away!After this experience, I will probably have to only buy cars from Rophy at Herb Chambers Honda. I have confidence that he and Dana will "have my back" in all future dealings.

ckmejia

May 20, 2013

We are very grateful with Mr. Shaughnessy for helped us to select the vehicle that fit our budget and our family size.......We are recommend this Dealership 100%Thank You every much!!!

timtrahon

May 20, 2013

This was my first car purchase and I was not excited for the experience when I first approached it. However, James Shaughnessy was very easy to speak with; very informative and understood my needs/wants. James helped me find the car I was unkowingly looking for, and at a great price. I'm not so sure the process always moves as smoothly as it did for myself, but I was very satisfied with my experience, and if I'm ever in the need for another car, I'm going to go back there and ask for James. Thanks for the help!

Hall87

May 18, 2013

The experience was really good, no pressure to buy my sales associate was very friendly and funny. I really do appreciate everything that was done to get me in my car.

Lawrencepflynnbonnello

May 18, 2013

Will was a pleasure to work with, he was very informative and answered all of my questions clearly and respectfully. He professionally answered my questions and took my financial position into account. From the beginning he was honest about the terms of the lease. I recommend him to anyone looking for a honda civic.

jbousquet74

May 13, 2013

My experience with Herb Chambers Boston with the purchase of my 2010 Civic Sedan was very easy. I was concerned about financing, yet the finance team was able to get me a decent rate and term. I was hesitant to purchase a vehicle from the Herb Chambers group after a poor experience at Herb Chambers Honda of Seekonk many years ago, but my experience with the Boston team thoroughly exceeded expectations and helped to rehabilitate my trust in the Herb Chambers brand. In fact, my girlfriend just bought a 2013 CR-V from Herb as well, so from one successful sale and satisfied customer thanks to the efforts of Will Delaney, the dealership has gained two new customers.

Tjackson23

May 13, 2013

This was the third dealership I have visited and it was the best experience I have experienced coming to this dealership. The service was very good, fast, Vlad made it look easy I was there for maybe 5 hours and home with a car. I think I might want to get into the business because of this. I don't feel hustled or feel like I mad a bad invest and i will like to think him for that. I'm definitely coming back to this dealership for my next car.

Ladawnb25

May 11, 2013

From beginning to end the guys were professional and friendly. I have already tols several friends that are looking to buy. I recommend this location to anyone that is looking to buy from honest good sales men

vman1

May 11, 2013

I was pleased with the service provided by the dealership, the salesman was very knowledgeable and experienced. I would definitely go back for future purchase.

Mulyadi

May 9, 2013

I had a truly great experience with Vladimyr Jean-Charles. I thank you for making me feel relaxed to sell my car to dealership. You made the whole experience very easy and comforting. I was overwhelmed not knowing how to sell my car to a dealership but you made me feel like a pro for that I was deeply moved. I went to several dealerships and did not have the same experience I was low balled and was taking as a joke but you was honest and clear out from the start. Thank you for making my experience an easy one. You were a truly outstanding employee who cared so much about the rights of your customer.

jessefos

May 3, 2013

Chris Nelson is an excellent worker a definite go getter!! He is a joy to be around. Throughout my time at the dealership I enjoyed myself I almost forgot I was there to purchase a vehicle. I had the chance to be around Chris on April 27,2013. Chris made it so easy and stress free with my decision on which color vehicle I wanted and all my other issues. Chris sold me my new CRV and I was able to drive it home the same exact day. Now that's what I call SERVICE!!!!!!! I would recommend all my friends to Chris for their future car purchases.. Thank you Chris you are THE BEST!!!!

ToBFly

May 2, 2013

I went in wanting a car but with no intentions of an immediate purchase. Nevertheless, 3 days later I was a car owner. :-)I had stopped by Herb Chambers Honda in Boston for information and assistance after I received lackluster customer service from another Honda dealership. I went in knowing exactly what I wanted and what I wanted to pay, and needed solid information about what I'd be able to get (information the previous Honda dealer failed to follow through or take agency for). Will Delaney (Sales & Leasing) was very helpful in determining my wants and needs, and working in with Jason Bradley (Finance) to see what they could do to meet them. Though I ultimately did not get exactly what I wanted car and payment wise, I did get a very close approximation, and Will and Jason were able to draft a plan of action that will ultimately get me exactly I want in the near future.I'm happy that I choose Herb Chambers Honda Boston, and Will and Jason will certainly see me in the future!

jlvisconti

Apr 30, 2013

I had a great first experience at this Honda dealership. I sat in two vehicles before being asked if I needed help and I appreciated not being swarmed by salespeople. The experience was fast, efficient, and the offers were easy to negotiate because the price was great to begin with.The processing of the registration and vehicle license plates was great; great communication with my insurance company. Will Delaney was excellent, straightforward, and made me feel comfortable with all the nitty-gritty details, especially when I asked the same thing more than once.Very happy with my experience. I will be happy to see you all again in three years when my lease is up.

buckymac

Apr 29, 2013

Talked to Jon Rizzo about a trade on my old car. Great guy and would love to do business with him in the future. Thanks Jon.

timothy45arena

Mar 27, 2013

Mr. Holman was knowledgable and helpful, I received very good customer service. I am very happy with my vehicle and my purchase. I would definately recommend Mr. Holman and HerbChambers Honda to my friends and family. Thank you for a great car buying experience. Tim A

Beefman81

Mar 16, 2013

I needed a newer vehicle as mine was 15 years old and almost ready to be replaced. I decided on Herb Chambers Honda, since I live in Boston . I spoke to Sales and Leasing Consultant James Shaughnessy , he asked me what I was looking for and he showed me a couple of models that were new cars. Since I couldn't decide if I needed new he also showed me a few used cars. He didn't pressure me to buy new. I only purchased what I needed . I decided on a 2009 Honda CRV . I also was assisted with getting a auto loan to purchase my vehicle. A no hassle purchase all around. I would purchase again from this dealer when the time comes. Thanks James and thank you to Herb Chambers of Boston.

shfontes

Mar 10, 2013

I have been at another car dealers, but for the first time me and my husband have felt so comfortable with a attention, courtesy, knowledge, friendly environment, driven by a sales team as the Honda of Boston, and yes I will refer them to as many peoples as I can. Honda of Boston makes a difference especially with people like Chris Nelson, Jason Bradley and Lascelle. Sincerely,Helane Fontes

svrs

Feb 19, 2013

Working with Chris Nelson was a wonderful experience. I leased my very first car with him and found him to be easy to work with, friendly, fun, and extremely accommodating. Even though buying a car can be tedious, the hours spent with Chris went by quickly. He was able to help me drive a car off the lot the SAME DAY, the Friday before a long weekend, going the extra mile to make it happen. Thank you so much Chris! I love my new Honda Fit!

btrickett62

Feb 18, 2013

A shout out to Kenny Giordano, Chris Nelson and Justin in Finance for a painless and rewarding experience buying my first Honda car. Thanks guys and I am looking forward to many, many miles behind the wheel of this pre-owned vehilce. I would encourage anyone to visit this store and tell them I sent you ;)

japace2008

Feb 4, 2013

Let me start this by saying that I am not a big fan of buying a new/used car. At all. In the past I have felt like the people that are selling the cars are looking for their next sale and not really taking the time to listen to my unique customer needs. I was apprehensive about looking for something newer and safer for me to drive, since recently my car (almost 10 years old) started acting up. As soon as I walked into Herb Chambers, I was greated warmly by a Mr. Rick Blaze. He was super friendly and asked how he could help me. I explained my situation and that I was looking into options for purchasing and/or leasing a car. I was expecting some sales pitch, but Mr. Blaze took the time to ask questions about what I was looking for. He was great! He listened to my needs and was able to give me several options that made sense for my wants and needs. Even when I was feeling overwhelmed by the options that I had, Mr. Blaze made sure to break down the information and help me decifer what it really was that I was looking for in a car. Once we figured out what it was specifically that I was looking for, we looked at makes/models and found exactly what I was looking for! A pre-owned Honda Civic. He helped me through the financial process and answered the many questions I had in an efficient and effective manner. When it was time for me to go, I thought that I would have to pick up the car in a few days. Nope, I was wrong. Mr. Blaze delivered my car to me, along with making sure that the floor mats were installed correctly, that new windsheild wipers were on, and that all of the interior was flawlessly clean. He even programmed my radio and had my favorite music station on the dial so when I turned on my car, country music was playing (a tidbit that we had discussed previously in the day that I didn't think he would remember!). He even supplied me with new stickers to reattach my FASTpass in my new car. He helped with registration and gave me excellent follow up to see if I needed anything else. All in all, I had a wonderful experience at Herb Chambers Honda in Boston. I will be recommending this dealership to family and friends from now on! If your looking for something new/used/leased, go and see Mr. Rick Blaze, he will make sure that all of your needs and wants are met. and he'll do it with a smile! Thanks again to ALL of the helpful staff at Herb Chambers! They were amazing and efficient. A strong recommendation for this dealership!

john109

Feb 1, 2013

I knew what I was looking for when I walked into the dealership and Chris was more than happy to work with me to make sure I walked out with what I wanted with a smile on my face. Never a fun experience looking/buying a used car but Chris did a great job at easing any concerns I may have had. Would go back to him without a doubt and even brought a family member in to look at some cares. Overall a great experience. Thanks Chris.

Ecards

Jan 30, 2013

Last week I took delivery of a 2007 Honda Civic EX coupe. I did my research and looked elsewhere. In comparison, HCBH had a better selection, product, pricing, and worked with me to get into the car I wanted. I cannot say enough about my salesman, Jose Yapul. This guy is great and goes above and beyond to make his customer happy!! He provides professional personal service that has been unmatched at any other dealer. Jose even delivered my car to me at my place of work! He is a true asset to the HCBH team and I will recommend him to my friends and family! Jose makes it worth the drive to Boston for me (being from out of town).

caitlinm

Jan 18, 2013

I had a great experience with Herb Chambers Honda and am very glad I got to work with Jose Yapul. He made my first car buying experience super painless and walked me through the entire process. He was incredibly helpful and seemed to genuinely care that I was satisfied with everything, from beginning to end. All of the staff there seemed friendly and they have a good selection of cars to choose from. Overall, I'd recommend them to friends.

JMModica

Dec 10, 2012

It was a real pleasure to work with Sam. He understood exactly what I was looking for and needed; showed me the right products and answered all my questions easily. I had never bought certified pre-owned before, but am sure I will do that, and work with Sam, again.

dhentities

Nov 29, 2012

If you are shopping around for a dealer - look no further! I did a lot of research and spent quite a bit of time checking out dealerships. It can be a daunting, stressful task. Herb Chambers Honda of Boston was the best. I worked with DeWayne Holman who was excellent. Very professional, extremely knowledgeable, friendly and positively goes out of his way to insure an outstanding customer service experience. DeWayne was diligent to insure I got the exact model and color that I wanted - when there wasn't a whole lot of inventory for a very "specific" request. Dwayne makes you feel like, "if I am going to buy I car I want to buy it from this guy". He is honest, fair and down-to-earth. He has a great sense of humor and gives Herb Chambers a good reputation. I had a trade-in and could not believe the vast differences across the board between different Honda dealerships. Herb Chambers was the most open to negotiations and had the best competitive pricing. I also dealt with Dana Dattilo, Sales Manager and James Aiello, New Car Director. Both were excellent- still the pressured sales routine, but highly professional, courteous, resourceful and resulted in a very positive experience. I would definitely return again to Herb Chambers for my next vehicle and highly recommend.

JOHN K. MARSHALL

Nov 18, 2012

This is the second time that we have bought a Honda from this dealership. DeWayne was a personable young man and we were very satisfied with the service he provided.

harold zamansky

Nov 1, 2012

My experience with this dealer and the salesman (DeWayne Holman) has been excellent.Everyone was friendly and helpful, and seemed eager to satisfy me. I want to emphasizethat DeWayne Holman, especially, was extremely pleasant and helpful to work with.He answered all my questions fully and accommodated my special requests regardingdelivery of the vehicle. He was also helpful and caring in assisting my wife, whohas difficulty walking. I am totally pleased to have worked with a salesman of his character.Harold Zamansky

sasha.sanon

Oct 10, 2012

I had a great experience with this dealership. The employees were very friendly and knowledgeable. They made the car buying experience a great experience. When I walked into the dealership I did not have the intention of buying a car because I just went in to look however the amicable atmosphere when you walk in is a great feeling that had me return to get my car from them. I went to several dealerships and did not have the same experience I had at Herb Chambers. DeWayne has a great personality which attracts customers to keep coming. He is a great salesman and caring individual.

Kayanna84

Oct 9, 2012

THE SERVICE WAS GREAT! PROFESSIONAL AND LISTENED TO WHAT MY NEEDS WERE. I HAD MY CHILDREN WITH ME AND THEY KEPT THEM BUSY AND DID NOT COMPLAIN ABOUT THE NOISE.

bostonbill

Oct 3, 2012

DeWayne was very helpful in helping me understand my option in leasing a new vehicle. He both showed me the car and helped me understand my payment options.

kiki06

Oct 1, 2012

From the moment I walked in everyone was polite and welcoming. James helped me to get the best car and the right price to fit my needs.

KENNYMAN2326

Sep 26, 2012

recently bought a used CRV here and had a very pleasant buying experience. my sales rep was Will CHRIS NELSON and he made sure I got the car I needed at a BEST price, with out unnecessary pressure and he`s a realy nice person I highly will recommend my friend and family to go HERD CHAMBERS in boston to get their car that they need.

KeiKei

Sep 14, 2012

Very fast efficient service. Great deal that was advertised in the Globe newspaper was the same exact deal that I got on the car. No pushy sales pitch, no extras and no suprise fine print. The Salesperson that I spoke to was Chris. He was professional and very knowledgable. He got the plates for the car and it was vacummed and cleaned in a short turn around time. He was patient and explained the features of the car inside and once again outside while I was in the car as I had forgotten some things. Everyone was nice and professional from the receptionist to the service staff(fernando) as well as the manager Jose. Overall it was fast, painless experience and I would recommend this dealership to others as well.

aukerc

Sep 1, 2012

We are in Boston to drop our children at college, having traveled from Virginia. Last night, the friday evening before Labor Day weekend, our Odyssey began making a high pitched metallic squeal from underneath. We were desperate to get it diagnosed and fixed so we could continue getting our kids into their housing, and return to Virginia before the weekend was over. We arrived, unannounced, at the Herb Chamabers Honda service area at 8 AM this morning (Saturday) and were greeted pleasantly by Majid who very helpfully assured us that we would be seen quickly. He immediately got us to the service desk and we were put into the friendly and able hands of Paul Jackson who promised to try to get us a diagnostic update by 9:30. Sure enough, before 9:30 he called us with a diagnosis (brakes) and the car by noon. I am writing this back at our hotel as we wait for Mr. Jackson's call (it is now 10:00 AM). While the job is not yet completed, I'm writing this now because we have been so impressed with Majid, who's friendliness and helpfulness calmed our frazzled nerves, and especially with Mr. Jackson who's enthusiasm, friendliness, and competence were remarkable. They and the remainder of the staff that we dealt with gave us a sense that we were dealing with neighbors who were lending a helping hand, even though we were hundreds of miles from home.

Hinhello

Sep 1, 2012

I was in the market for a new Odyssey and I had requested a quote from them on the Internet. I was told that they beat any competitive offer from other dealers. After quoting me a certain price online, I was asked to come in and they would even work out a better deal if I came in person. I drove for over 50 minutes to get to them with a newborn, only to find out that they would not honor their promises, nor would they match their competitors prices. When I inquired about their best price guarantee that they advertise about, I was told that they won't honor it! I showed them written offers by two of the other Honda dealers in the area, but the guy I worked with was not willing to live up to his promises. I would not recommend this dealership to anyone. Don't waste your time with them!

limadelta

Aug 14, 2012

Found myself needing a car and decided on a used Honda Accord. Overall, a lackluster experience at best. Every time I was told "give me 5 minutes, be right back", it turned into 20-30 minutes with nobody in sight (except a receptionist who was much more interested in her social conversation). Whole transaction took 3+ hours. Sales guy had no personality or warmth...just went through the motions. Finance guy threw a hissy fit with sales guy right in front of me (real professional), and in general, was brash and obnoxious as most are. I have to believe you can visit another (perhaps smaller) dealership and have a much better experience. BTW - the whole Herb Chambers "smart price" thing -- don't fall for it. You can do lots better negotiating.

menew2010

Jul 22, 2012

I went in to for service after purchasing new tires from a tire service center. This other service center failed to properly balance the wheels after 5 visits. Honda got me in the day I called (a Friday afternoon in July!), and Paul got the car in right away after hearing my very long crazy story of how, 2 weeks after I ran over a nail, I still could not get a smooth ride in my car. Not only are my wheels properly balanced now; but they cleaned the car; and Paul gave me a tire tread meter, so I won't get ripped off again if I need to get new tires somewhere. Of course, at this point, I think if I need new tires, I'll be calling Paul for an appointment. Especially after reading their rates on new tire costs -- I didn't save anything by going to one of those big tire places. Live and learn!

CoriCori

Jul 18, 2012

Dear Mr. Chambers, Last Monday I bought a pre-owned V6 Honda Accord LX-P 2009 with about 18K miles from Herb Chambers Honda in Boston and I am writing to tell you about my great experience. Scott Sundlie was my first point of contact about two months prior to my purchase. I had questions about financing and he answered all my questions and put me at ease. A few days later I sat down with Ronoir Wint and discussed my needs to my satisfaction asked him to contact me in about six weeks, around July 10, which he did. Now ready to buy, Ronoir help me diligently and I choose a 2010 Honda Accord LX-P 2.4L with Navigation. I sat down with Ron Avelar who thoroughly explained my financing options which were limited due to my short credit history. I was eventually approved through Chase at a very high interest rate, but at the time this my only option even though I was putting down $6,000. All was set until the next day I asked to test drive a pre-owned Accord V6 and liked it so much I decided to swap cars. The only down side was the lack of a factory installed GPS and the color was not my first choice. Last Monday I received a call to come in to discuss a new possible financing arrangement. I sat down with Jason Bradley who startled me with a financing offer from Honda Finance at 7.9% tied to a seven year bumper to bumper pre-certification and 100 mile power train warranty. He showed me that my monthly payments were going to be lower even though I was paying additional money for the new extended warranties. It all made sense to me, so I accepted and that afternoon drove away with my new pre-owned car. But I was not completely satisfied and so the following day I sat down with Scott and Ronoir again and I told them that I was not happy and wanted to swap cars for a silver V6 with navigation. Scott put me at ease and told me that I should not worry and that they would take care of making sure I was happy and satisfied and to come back the following day when the appropriate people were in. The next day I went to the dealer to make a decision on the matter not sure what the final outcome would be. I met with Ken Giordano, Jason and Ronoir and together we rolled up our sleeves and reviewed all options including exercising the money back guarantee, swapping for a 2009 silver Accord V6 with navigation at your Seekonk dealer or wait and see what trade-ins came through over the next 30 days. The meeting was stress free and cordial in which Ken and Jason took charge as professionally as can be expected and answered all my questions to my complete satisfaction. After reviewing all the numbers (and a with little bit of haggling), I settled on the all around best decision, forgoing the silver and adding a Rosen GPS to my gray V6 Honda Accord. Jason consulted with Honda financing on what we were doing and they approved. So Presto! I signed the new paper work, dropped off the car for the GPS installation and picked it up the next day. We worked out a solution that worked for everyone and I am very happy and very satisfied with my purchase. Kudos Mr. Chambers to you and your team at Honda.

zomick

Jul 17, 2012

I'm writing this review in reference to my direct experience with Paul. I dropped my car off for a variety of reasons over three separate occasions over the course of one week. Each time I was greeted enthusiastically by Paul, and was given the some of the best customer service experiences I've ever received. He was empathetic and understanding to my needs as a customer and treated me with true personality and interest. I appreciate his dedication to my concerns and look forward to working with him in the future.

southiebs

Jul 3, 2012

Just had the WORST Service experience in a long time 2 1/2 hours for an oil change at Herb Chambers Honda. i was not directed where to go when i arrived ( Juan - Valet ) the Receptionist ( Meredeth ) was not at her station and because of that i sat for an hour thinking my car was being serviced. when i asked about my car and realized it wasnt being serviced i then waited another 1 1/2 hours before i got my car and yes i ended up paying for it because im a fool and dont cause a scene...the Service Rep Paul was very apologetic but never followed up with me when he said he would tell me how long it would take... thank God my lease is up next year and i will have no need to ever go back to their service department..this will be a huge factor in my decision weather or not i lease another Honda. The Follow up from the Service Manager was exactly what a good company should do...Mistakes happen and that's exactly what they are mistakes..its how they are handeled that shows what kind of a company you are..I am Satisfied with the resolution and hope that my next service trip will show that this was just a one time thing.

ayelet

May 20, 2012

In trying to buy a car at Herb Chambers in Boston I was met with half truths, evasions, manipulation and disrespect. I was offered a good price on a 2012 Fit, by email. I then repeatedly asked to simply come in to buy one. However, when I arrived at my appointment, they seemed to have a set agenda. They did not respect my wish to forgo a test drive, and claimed to be unable to tell me if the base model was available at any of their dealerships. The salesperson and sales manager seemed annoyed at my requests. They were rude and condescending at times. It was a most unpleasant experience, and a waste of my time. I was subsequently able but a Fit, for the same price, at another dealer, where everyone was helpful and respectful.

Quarter

Mar 9, 2012

I went in to buy a specific car that I had found online, the person I had an appointment with was no where to be found so I had to meet up with another sales rep. It took awhile to get the car ready and I was left waiting even though I had an appt and told them the car I was interested in. I test drove the car and liked it and was ready to make an offer. They insisted to appraise my car despite my desire to not use it as a trade in as I wanted to sell it on my own. They insisted they could get it to the price I was planning to sell it for. After waiting for a long time, they finally returned and offered me $500, nothing close to what I told them I wanted for it. I told them I was not interested in using it as a trade in, but was ready to talk numbers. I made my offer which they came back with nothing to counter, insisting their smart price is the lowest they can go. I told them I would not be paying full price, giving them research I had found about the average selling price in the area. They insisted they could give me a couple hundred more for my trade to make up for it. I again reiterated my offer and my desire to keep my car and sell it on my own,, giving me much more than what they intended to. They kept coming and going with the same offer despite my readiness to go. I wasted a couple hours just sitting there, by this time my sales rep left to go help other people, no longer interested. Finally, I got up and started leaving and they had the nerve to ask if I'd like to put down a deposit to hold the car in case I changed my mind. The car was 11,700 and I would have been liked to walk out at 11,000 but they wouldn't move an inch, not even a counter, if they would have at least worked a little with me, I would have felt better. I had a couple other dealerships to check out who had the same car. I went to one right after, they had the same car (same specs, mileage, amd condition) and had the exact same asking price. The were much more friendly and attentive, wanting to make sure I felt I was getting a good deal, I walked out with that car in no time with paying only 10,300.

lepiphan

Jan 14, 2012

The atmosphere at Herb Chambers Boston is very customer friendly. From the moment I entered the showroom I was greeted warmly by Rachel Balbago and introduced to my sales person, Elie Hanna, who was just as welcoming. He was very patient, knowledgeable, and thorough in his duties, and went out of his way to accommodate every request. He worked very diligently with Jason Bradley and the finance team to move the numbers around to make my purchase happen. Everyone I met greeted me with a warm smile, I never felt any (sales) pressure, and I left with a feeling of trust and complete satisfaction with my new Honda Fit (which I absolutely LOVE!) and the entire buying experience. I was particularly impressed with the sales manager, Scott Sundlie, who masterfully eliminated a minor glitch in the process and whose helpfulness and genuine kindness were outstanding.This has been one of the best dealership encounters I've ever had...top notch customer service, phenomenal staff, great prices. I highly recommend the entire team and look forward to working with them in the future.

Sandysue2134

Dec 12, 2011

I worked with Keith for my new civic and I loved it! This place was awesome and I was very well taken care of. Everyone went above and beyond to make sure I was comfortable and happy. I first worked with Emily H and Sara s which paired me with Keith and his helper furkan. I was never rushed and an truly happy with my car I highly recommend them!

Jodi W.

Nov 17, 2011

I recently purchased a pre-owned Honda CR-V. From the moment I walked in the door, I was put at ease. The customer service was top-notch. My sales person, Aidan Nevin, was extremely knowledgable, patient, kind and really help me find exactly what I was looking for. The finance department was also amazing. Jason Bradley, worked for hours to get a great rate and reasonable payments. His dedication was incredible. I also worked closely with Jason O'Brien, the sales director. His professionalism and candor was exactly what I was looking for. He put me at complete ease. The entire team at Herb Chambers Honda is one that I have never seen at a dealership. I would highly recommend them to anyone and look forward to working with them in the future! Absolutely amazing!!

Akeisha

Nov 10, 2011

Jonathan went out of his way in every way possible to make my car buying experience hassle free. he was friendly, honest and was great at returning phone call, i would be happy to use him as my sales rep now and in the future, thank u for making my experience at herb chambers better than my past experiences.

nertha

Nov 10, 2011

My experience at Herb Chambers Honda was phenomenal! The people I worked with were honest, accommodating, knowledgable, and kind. I'm more than happy with my "new to me" car and feel that I walked away with a great deal. If you're considering visiting a number of Honda dealerships, I would definitely recommend making this your first stop.

DEAJ

Oct 21, 2011

Keith was fantastic to work with and very professional. He was not the typical car salesy guy just looking to make a dollar. Fantastic experience.

jdarakjy

Oct 10, 2011

I went to Herb Chambers looking for a specific car I saw on the internet. I was looking for a used a car within a certain price range. I had previously been to three other dealerships (all bad experiences) and was feeling discouraged. From the moment I arrived through the financing and purchasing process this was a very different and pleasant experience. My salesman Paul Jackson made it all feel so easy. He is a super nice guy and great to work with. Even though I was buying a used car (not the biggest sale) he made me feel like his best customer! I would highly recommend him to anyone looking for a new car.

aaronflynn

Oct 1, 2011

I was first attracted by the "Herb Chambers" internet deals that were posted on the web. I had a 12 year old vehicle and I knew it was about time to repair or renew my transportation. I am from western mass, and I went to a couple of my local dealers and asked if they could come anywhere close to the terms that I saw posted and they either said "no", or something like "give me a few days to look it over and see exactly what they're offering". Several of the places that I called or contacted on the net never even responded to me.Rory at Herb Chambers contacted me almost immediately and asked me to come down. I had to go to Children's Hospital later that week so I stopped in to the dealership while I was there. My salesman, Paul Jackson offered me the deal that I had seen on the net ---no strings attached--, but I didn't have my trade in with me, so that was sort of holding up the process. I left and went back home, but there was a call on my answering machine from one local dealership that said they had researched the "Chambers" deal and thought they could match it, but if there were any glitches in my credit, that would be a deal breaker. This was 4 days later. I probably would have pursued that if it wasn't for Sara from Herb Chambers, who called me on a Saturday and talked me into coming back with my trade in on a Sunday. I told her that I didn't want to waste my trip just to be humiliated by a lowball offer for my Suburban but she told me that she was 100% certain that we would be able to strike a deal that we both could live with and I would not drive there for nothing. Sara wasn't kidding, the rest is history. Yes, it did take us a few hours to settle on a price, and sure, James the finance guy helped move the numbers around to make this happen, but this place really is true their motto; "We don't sell cars, we help people buy cars." They're not kidding, and I will be back!

atali

Sep 19, 2011

The sales rep, Rophy, was very courtious and helpful. He also worked with me to find my desired car within the price range I was looking for. He went over all the necesssary operations of the vehicle with me. He helped take care of all the paperwork for registration and insurance. He also called and/or sent me emails to follow up to make sure everything is ok with the car. Overall a very easy and pleasant experience.

lbilodeau61

Sep 19, 2011

Adil and his staff made the purchase of this my HONDA CRV a positive experience. I had not bought a car in 12 yrs. This group went above and beyond to make my sales experience as convenient as possible. I had a few bumps in the process however at all times I was told not to "worry" and everything would be taken care of. I would recommend this dealership to anyone and look forward to our continued relationship. Thank you to a professional and accomodating group of people. Sincerely, Linda Bilodeau, Shrewsbury, MA....

lwlin

Sep 17, 2011

Price of vehicle was fair. We wish that the communication had been better as we were not kept informed of what was happening with the vehicle we had purchased which left us wondering what else we were not being told about. Overall, however, they did remedy the problem and were very proactive in regards to accepting responsibility and trying to make amends.

kimisha8

Sep 14, 2011

This dealership did coomply with all of my need of a car that i wanted.Mr. Campbell took his time with me and gave me more options of making a better choice for my children and I. I recoommend that anyone looking for a great deal on a car to go to see what great deals that Herb Chambers has to offer.

daihan

Sep 9, 2011

Renoir, Bob and Adil really took great efforts to find the car I like for me. Thank them very much! I highly recommend Herb Chambers Honda!

tfaing

Sep 7, 2011

Owen provided the best experience I have ever had when buying a car. He knew how to make me feel that I was informed and felt comfortable and satisfied about the whole process the entire time. There were a few problems with my car when I drove it around the first few weeks, and Owen was there in a heartbeat fixing everything up with their great service department. He even gave me a ride to work when I dropped the car off. I have already mentioned how great the experience was to many friends, and I will continue to do so. If you don't have unlimited time to worry about buying a used car and want good service that is expected, I would suggest checking out Herb Chambers Honda Boston.

winnieyang

Sep 4, 2011

Overall great experience. I highly recommend my sales consultant Rophy Castro. He is very friendly, helpful and accomodating. He was off on the day I picked up my new car but he managed to come to the dealer and made every effort to get all the paperwork done in time. He even deliverd my new car to the front of my house! Thanks Rophy!

rthurman41

Sep 2, 2011

I just purchased a Honda S2000. Adil and his team executed every aspect of the deal to perfection. Adil Elomri is a true profesional. I have bought numerous cars in the past, this was the best experience that I have ever had. I would reccomend this dealership to anyone. I highly reccomend that if you are in the market for a new or used car, I would not hesitate to contact Adil or anyone on his team. Thank you again for the pleasent experience.

hanxiaozhe

Aug 30, 2011

I was trying to see if I can get what I wanted in Herb chambers Boston and Paul just nailed it with his superb service. His passion and professional service convinced me and my wife this is the place we would buy a new car. I don't regret at all what we decided to do afterward. I really appreciate what he did for me not just during the sale but also after the sale. All the crew in the dealership is a great team to work with. Just like Paul said, now I consider him my "car guy".

drich1571

Aug 27, 2011

This dealership is top notch. The experience was painless. The sales staff was knowledgeable and accommodating. Couldn't have asked for a better experience. A+++

ereddicks

Aug 25, 2011

Martha treats me very well and since I've had her as my service adivsor, I haven't gone to anyone since. If she's not in, I won't deal with anyone else. She's great and seems to care about her customers.

suzanne123

Aug 24, 2011

Aiden Nevin handled the sale with calmness, experience and a pleasant personality. it was because he wasn't pushy or loud that I bought the used car from him. I went in to the dealer planning to hear what the offer would be for my trade-in, but he was so great at telling me about the newer car that before I knew it was was getting rid of my 2002 Honda Civic Coupe for a 2010 model. At no fault of his, the car does not come with a stick-shift anymore which I will miss since I have been driving manual since 1996. So I consider Aiden a top-notch salesman who listened well and sold me the perfect car for my lifestyle.

lovejudy503

Aug 22, 2011

Rick Blaze is the best car sales person I have ever met. He is very attentive, thoughtful and super helpful. In addition, he never rushes me during the entire process. He always makes sure I am satisfied and comfortable about the options. I highly recommend Rick Blaze to people who is also searching for a car and the best service.

guillermo.lts

Aug 18, 2011

I bought a used car from them and it was definitively the best car buying experience I have ever had. The way the sales consultant, James Shaughnessy, treated me throughout the whole deal was as if I was buying a Ferrari. He worked with me all day to find exactly the car I needed and was really helpful. I recommend this dealership no questions asked.

freevillage

Aug 16, 2011

I don't know who these sales tactics work on but I guess they wouldn't be employed if they didn't. We narrowed our choice on a specific car. We got an offer from a different dealership but decided to go to HC, since they were closer, and to offer them to sell the same car to us for a comparable price. We call them and ask them if they have this car on the lot. They say: yes, several of them. We go there. The guy we talk to (Keith?) has the sleaziest demeanor. His entire desk is full of pictures of his family (and by full I mean like 20) and awards saying "master of excellence". I'm sure he has a Ph.D. in Awesomeness, too, but he doesn't have physical space to display that.He tells us we want a good car, which everybody wants , but the trouble is (wait for it!) no dealer in New England has it. He is able to check that. No, really. Since we had an offer we told him we would check that other place first... unless he wants to give us an offer. He says that other dealer is lying to us that he has a car and that he needs to go and check if they will be able to get that very rare car for us and THEN we'll talk price.Let's pause for a minute. Suppose you're a Honda dealer and you honestly don't have a relatively popular car. Wouldn't you start your day by calling whomever and find out when the next arrivals will be? I mean, you do expect customers inquiring, don't you? Of course, you would. Either he didn't have a car or he knew he didn't want to sell it to us at the price that we wanted. Either way he was lying to us.So he left the desk, and we checked our emails for a while and then we simply got up and left. I know they think if they waste enough of our time we will feel like we owe them for the big trouble that they went through on our behalf. Like I said... I guess it's working on some people. Why else would they try it on us? As we were walking to the door the receptionist tipped the salesman that we were leaving and he ran after us but we didn't stop. He called me like 8 times and I didn't answer.We went to that other place the same day and bought the car. In summary: do research online, BID ONLINE. Don't ever go to the dealership without a firm price promised and a VIN of the vehicle that they say they have. Never trust a car dealer to tell the truth. Doesn't mean you should fight them. But if the only way you know something is through them telling you then you simply don't know it. Always, ALWAYS, be prepared to walk out at any stage. Some people say, signing should take hours. FALSE! Tell them you will walk out if they do one wrong move AND MEAN IT. They will do ALL paperwork in less than an hour. Most of us want cars that are in abundance. Understand that and you will immediately understand that you should be the one in charge during the whole process.

monmonmon

Aug 16, 2011

Overall great service was provided today. Time estimated for service was also correct and all concerns were answered. From the moment I arrived at Herb Chambers service was excellent until I left.

Afairweather1

Aug 15, 2011

This dealership did not let me leave until i was over satisfied. Jason Bradley and some one else his last name was Oneil i think took their time out to make sure i was satisfied and literally. THEY SAVED MY LIFE. I had no vehicle trying to get to work and school, i was always borrowing someone's car to get to and from work and other places. I needed a car bad. Keith and Jason and the other one...( sorry i forgot his name) had me go home with the biggest smile on my face. Thank you guys so much!!!

Lesli Gordon

Aug 15, 2011

I leased a Honda from Herb Chambers in 2009 and have been totally blown away with how well this operation works ever since. It was my first Honda. Service is amazing (in two years I only had to go once) BUT it was a super experience). The dealership recnetly e-mailed me an offer to turn in my leased CRV a year early and upgrade. I decided to check it out and was assigned James to be my salesman. He's a wonderful person, very easy to talk with and he clearly cared about my being happy with the experience. He gets an Aplus recommendation from me. There was nothing he could have done better.

jmharris

Aug 13, 2011

I have been to Herb Chambers Honda several times before and the people have been good but Martha was very service oriented and professional and when I come back I will always try to work with her.Sincerely,Jackie Harris

qstdim26

Aug 12, 2011

Martha, Is the most attentive, helpful, and friendly service consultant that I have dealt with by far. She kept me updated on the process and answered all my questions. Thank you Martha for your great service! Stephen Tran

Alex Morgan

Aug 10, 2011

Service at Herb Chambers Honda is invariably friendly, fast, and fairly priced. The service reps are well-informed and articulate. They promptly update customers on the progress of service (if any new problems are discovered). In my experience they have always turned the job around on the same day I dropped off the car.

mark stacy

Aug 6, 2011

martha nguyen was probably the most attentive ,thorough, and most helpful service agents i've EVER dealt with in almost 35 years of owning a car!! -very attentive,extremely knowledgeable, energetic, genuine and friendly - she really "gets it" no song and dance, double talk,etc.-it's almost corny but she obviously REALLY DOES CARE!!---i seldom reply to these surveys but martha is extraordinarily good - don't let her get away and please take good care of her!- mark stacy (617-3313773)

dsfdsfdsf

Aug 3, 2011

I wanted to follow up and thank Martha Nguyen for the great service at the Honda dealership this past weekend. She made a painful situation a little less painful. I appreciate some of the discounts as well as her attitude. Would definitely return to this dealership. Erik Markovs

Andrew brilliant

Jul 31, 2011

Sam Desroches did a great job with us. The other people we dealt with at your dealership did not appear to be very helpful with us regarding price negotiations and while we are very happy with the car , I keep feeling we have overpaid for this car.

Kellylyn

Jul 31, 2011

Overall great experience! Ivan was friendly, fun and got me the car I wanted for the price I could afford. Sales Manager Bob provided the entertainment after I sealed the deal. Finance dept was also quite the experience: Lascelles provided wonderful service with an easy-going attitude. Jason and his adorable dog Bella also joined us, as we compared doggy pictures. We ended the day all laughing together. More of a pleasant experience than I could have expected. I definately highly recommend this place, and the Honda Fit!

m5083

Jul 31, 2011

I had a frustrating experience purchasing my car, however, I had a much better experience when I recently brought the car in for service. I was welcomed by Paul, who was friendly and professional. He kept me informed of the status of my car throughout the day and walked me through an inspection of everything that was fixed on the car. Paul answered all my questions and made sure I was happy with the service before I departed.

anrosen

Jul 30, 2011

First time customer at HC Honda so I was definitely a bit skeptical going in. Throughout the process however, Paul was great and he earned my trust by taking excellent care of me and my car. I will be coming back.

Dilip123

Jul 30, 2011

Hi, I wanted to take few minutes of my time to write this review for service consultant, Martha Nguyen because her service to customers was great. I didnt have an appointment made prior to coming in, but soon as I drove in, Martha Nguyen come up and introduced herself very friendly and took care of the service required to my car properly with good explanation. The whole service at Herb chambers Boston with Martha Nguyen was pleasant. She wasnt rushing, took enough time very patiently to explain the problems in detail. More importantly, I noticed her positive attitude and friendliness has made my service and experience pleasant. I am sure, any customer deals with her will leave with a positive attitude and feeling satisfied of getting their car serviced at Herb chamber, Boston.

hybrid1044

Jul 30, 2011

Paul was great the whole way through. Explained the service, costs, and estimated exactly how long the work would take. The wife and I went out for lunch and when we came back Paul greeted us, letting us know it would be another 10 minutes until the car was ready. He even prepped the AC for us so the car was nice and cool when we got in. Overall, the best experience I had at Herbs. I bought this car at Herbs three years ago when I actually lived in Allston. Now I'm out in the suburbs, but still come all the way into the city to get it serviced here. Highly recommended.

marthacox

Jul 30, 2011

Paul went above and beyond the usual service support - he called on my cell phone to let me know how my car was progressing. He was friendly and courteous as well.

James Friedman

Jul 29, 2011

We enjoyed working with Paul very much. He was particularly knowledgeable, responsive, patient and helpful. I look forward to recommending him to friends and colleagues and working with him again.Jim Friedman

mawwwd

Jul 29, 2011

Paul was fantastic - he was extrememly patient with me and my lack of knowledge (of cars in general, but in particular my wife's car - which I had no idea what was wrong with it). In a VERY busy afternoon he still took me by the hand and brought me through everything step by step. He was the antithesis of what I expected a car dealership guy to be. I certainly recommend Paul and look forward to working with him again in the future.

mskccus

Jul 29, 2011

This is my third purchase of new cars in last 10 years and my first Honda. I don't have to release other two dealerships and brand names, but they are three different type of cars. However, I can tell by now that this time I had the best experience buying this one.Steve

petemtb

Jul 29, 2011

Everyone at Herb Chambers Honda is welcoming and very nice. My experience has always included a speedy check in which includes a full explanation of the services to be performed, cost and approximate time needed to complete the service. Based on the outstanding service of employees I would recommend Herb Chambers Honda to anyone looking for a car.

scoren

Jul 29, 2011

My Honda needed scheduled maintenance but I also wwas experiencing problems with tires and brakes. After my auto was seen, Paul gave me a very detailed explanation of what needed to be done. He was careful to differentiate between what needed to be done immediately for safety reasons and what could be put off until the next scheduled maintenance visit. Paul was efficient, sensitive to my time needs, kept me regularly updated as to status and was thorugh iun explaining the work done. My experience has always been very good at Chambers Honda but I think Paul should be singled out for making me feel knowledgeable and comfortable in dealing with the repair issues and servicing.

matsenk

Jul 28, 2011

When I came into the Dealership to get my car repaired, everything went great. Paul really helped me a lot when I had questions about my car. I have been here many times for various reasons and my experience is always amazing.

rpagos

Jul 28, 2011

I was a little frustrated when I originally walked into the service center as I had come to Herb Chambers to have the car problem fixed about a year earlier. Paul did an excellent job talking with me and actually getting an understanding of what the issue was. He asked me some detailed questions about the issue and seemed genuinely involved with me and the problem I was having. Paul promised me that he would make sure the cause of the issue was identified and the problem resolved - and he delivered on that promise. Paul did a great job of making me feel like a valued customer and not just another person through the door. Although I think Paul stands out from most people I've dealt with, I believe Herb Chambers does a great job of making sure all of their employees treat you right and the quality of work performed on your car is second to none. I've always had a good experience there and would definitely recommend the dealership.

sarahmac34

Jul 28, 2011

I would highly recommend this Herb Chambers dealership. This was the second time I've purchased a vehicle from this dealership and I will certainly return.

tyreal850

Jul 28, 2011

I understand the nature of this box, but I think there are better ways to solicit additional information aside from a free response. Having to write in essay forms to evaluate a person will discourage all middle-ground opinions, which research has shown (where only the extremes are captured), resulting in less than fair representation of the polling population. With all of that said:Paul was extremely friends and swift in getting the job done; kept me informed and acted fairly. When I had a bit of an issue where the tired pressure light did not dim after the tire fix, he immediately apologize for the over sight and noted that it was probably just the fact the car had to go over 20 or 25miles an hour. He actually got in the car with me to make sure the light went out. That extra bit really showed his professionalism. I only rate the price a 4 because I don't know how much the actual product costs to make a comparison, but from previous experiences, definitely not too high.

EIZ

Jul 24, 2011

Paul was a pleasure to work with and made sure things went smoothly through the purchase. He even let us go to dinner and called us when it was time to do the paperwork. He follows up with phone calls to see how things are going at like the 3 day, one week, one month marks, etc... There was a small hiccup with the car that was fixed in the first week, I just would have like to have heard back from Paul to see how the hiccup went rather than just his standard interval phone calls. All in all I would say Paul was great to work with and I would recommend him to friends and family and would work with him again myself when I need the next car.

AllisonJR1129

Jul 22, 2011

As a first time car buyer I was extremly nervous about the whole process. I looked at herbChambers.com and found a car that i was in love with, BUT I'm also in the process of planning my wedding (in October) so free time was NOT someting I had alot of. (Certainly not enoughto dedicate to such an important venture as car shopping) Jeana Kelly from the Boston dealership volenteered to drive the car out to me on the South Shore when I mentioned that I was so short on time. She really went the extra mile to make sure my fiance and I were totally satisfied and checked in often to make sure we didnt have any questions. We loved the car and ended up buying it that week! Jeana was so helpful to us through the whole process, she is knowledgable and has a great personality. She made us feel like our car buying experiance really mattered to her and put our minds at ease about the whole process. I have recommended this dealership and Jeana to several of my friends in the area and I am confident that they will receive the same excellent customer service that my fiance and I did. the car was a little more than we initally wanted to pay but well worth the extra money. We couldnt be happier.Thank you Herb and Jeana!!

Bleu

Jul 20, 2011

My partner and I just had a remarkably easy, stress-free experience buying a great new car with the help of sales associate Aidan Nevin. He was extremely knowledgeable and facilitated all aspects of the purchase, from test-drive to trade-in to delivery, with strong customer focus yet without the least bit of unwanted pressure. He made the entire process feel relaxed, orderly, and attuned to our needs. He was backed by Jason Bradley's friendly and skillful finance work; Jason was genuinely excited to get us, after further investigation, an even better financing deal than the one he'd originally identified. Sales associate Paul Jackson assisted Aidan with the delivery, seeming just as happy with the sale as if it had been one of his own. Doing business with friendly, helpful, competent people who care about their work to this degree made buying a new car an unexpected pleasure!

Jaap

Jul 14, 2011

Very easy, hassle free, outstanding experience to agree on car price over the telephone, a first time for me. The in store purchasing experience was equally satisfying as were the last minute trade in arrangments for my old car. They even offered to finalize the paperwork at home, another first. These 2 professionals are highly recommended and I would certaily buy from them and the Boston Herb Chambers Honda dealership again.

Pebblz2102

Jul 12, 2011

The staff at Herb Chambers Honda were very helpful and willing to work with me. I wanted a very specific vehicle, and they helped me obtain exactly what I wanted. I felt that everyone I dealt with was more than courteous. It was a very professional yet friendly environment. I am very pleased with the way everything went at this dealership. Rick showed me several Pilots that fit my criteria, and helped me choose the one that was right for my family. Jason agreed without argument to fix all of the reconditioning that I felt was necessary. Lesalles worked to get me financed at terms that I found acceptable. All in all I feel very good about my experience and purchase from Herb Chambers Honda of Boston.

cocofinn

Jul 11, 2011

I worked with Paul Jackson. It was my first time leasing my own car and he was very helpful, polite and friendly. He was able to answer my questions about the special promotions Honda was offering and helped me try to find the best deal possible for leasing a Hionda. I really appreciated his help and honesty. Being a recent graduate, it was refreshing to go into the dealership and not be pushed to try to buy or lease a car that was not in my budget.

kcheng

Jul 5, 2011

I was looking for a car, specifically the Honda Odyssey Turing, during Memorial Day weekend. I had been searching around and received a few quotes from different dealers. I presented an offer to buy the Odyssey to Herb Chambers Honda of Boston with the price and terms that I wanted, which was discussed over the phone. I spoke to a sales manager named Liz. She told me that they will be able to do better than the price quotes that I had. I told her to be 100% sure that she can deliver on what she had said, before I hold off on the other dealer's deal and to make the trip down to Boston the next day to Herb Chambers. I made explicitly clear again, to be 100% sure because I will also have to disrupt my familys Memorial Day plans so I can come down to the store to buy the car and to potentially lose previous negotiation. She agreed and even called me back a little while later to confirm our appointment. The next morning someone from Herb Chambers called and confirmed my appointment again and that they had the car in stock. I was excited to buy the car I was looking for, at the price that I wanted, and to take advantage of the Memorial Day weekends 0.9% financing incentive from Honda. When I arrived at the store, Liz was not available to assist me so they ask another sale rep. I told the sales rep. upfront regarding the deal that I made with Liz, regardless; he still wasted my time by appraising my car for trade-in and went through the features of the Odyssey. Finally another sales manager, I think his name was Dan, came over to tell me that the deal that I made with Liz is no good and that the actually deal they can only offer me was $5,000 over what the price I negotiated with Liz on the phone. Obviously I did not buy the car from them. I was mainly upset that they wasted my time and the 0.9% finance rate is now expired. If these sales managers represent Herb Chambers Honda then Herb Chambers Honda practices unethical bait and switch sales tactic to entice customers into the store with no intention to sell its product at or near pre-determined deals discussed.

sjcreary

Jul 5, 2011

Herb Chambers Honda is excellent! I called the dealership first thing this morning to tell them that my transmission failed in my 2002 Honda Civic over the weekend and to ask them if I could speak to an experienced salesperson about a possible trade. Within an hour, I was put into contact with Keith Banks-Obanor (a 12 year veteran of Herb Chambers Honda) who was extremely friendly, knowledgeable, and helped me to understand all of my options. I never once felt like I wasn't getting a fair deal. Within 4-5 hours, I was able to get all of the paperwork settled, the trade-in towed to the dealership, a ride to and from my house to pick up the title, AND leave the lot with my new 2011 Cr-V EX. In my mind, this transaction went as quickly as possible, which is exactly what I wanted!

Ashleigh1180

Jul 1, 2011

Ask for James! He made our experience so personalized and pleasant. A nice young guy, war vet, and not what you expect from a "car salesman".

mkarlman

Jul 1, 2011

This was my first time buying a car at Herb Chambers Infiniti and Jose D. Goncalves worked with us, me and my wife Natalia. Our thanks to Jose for higher knowledge of Infiniti cars and the agreeable manner in which he conducted business with us. Jose is good professional, knows cars very well and we very awed with his knowledge. Our visit and conversation with Jose were cordial and friendly all time the while taking care of business. Jose was very helpful, answered all our questions, spent a lot of time after purchase to show me how to use and set up the different futures in the car. It was upstanding customer service!I highly recommend Jose and this dealership for my friends and relatives.Thank you so much. Respectfully Mex and Natalia Karlman

Be52

Jun 30, 2011

Here is a wonderful ending to a long story: I leased an Odyssey from Herb Chambers three years ago and I have not been very happy with the way I've been treated since. My credit rating took a beating during the depression. So no one paid attention to me. No one returned phone calls. I was a lonely nobody.Then I met Paul Jackson and everything turned around.I have honestly never seen a man work so hard at making sure I got what I wanted with the terms I wanted. My credit had been excellent before the recent depression but the banks don't always recognize that fact (even though they are what caused most of the problem). Paul Jackson and the finance manager he worked with, Jason Bradley, hammered away at the various banks, suggesting arrangement after arrangement--or whatever it is they do--until together they made the sale work for me. All of this was concluded today. And the best part of it is, the deal is on my terms! Jason and Paul worked miracles. I can't believe it! Every snafu along the way got smoothed over because these two just refused to give up. I watched them work. It was intense.And these are days when, as we all know, it's hard to get a salesperson even to return your phone call unless your credit is what it was before the depression or you've got lots of cash. They believed in me. I feel good about myself again. This depression has taken its toll on my pride.I was in near constant contact with Paul via his cell phone for the two weeks while he worked on getting my car for me. I didn't even have to wait on hold and listen to noisy ads. That in itself impressed me.So I'm happy. As you can tell.

jheffernan

Jun 30, 2011

I've bought one car from Herb Chambers back in 2008 and have referred family to them and have never heard a bad thing about them. A friend of mine bought from their Seekonk location back in 2001 and they were great there as well. Having shopped Boch and Prime Honda dealerships I can say without a doubt that Herb Chambers is the best place to get a straight forward deal and interact with honest people. I hate buying cars as the dealerships always leave me with a bad taste in my mouth, but Herb Chambers makes it easy to swallow. I'm only sorry I don't have Jason the Sales Managers last name to give him credit for being so helpful with my recent visit.I didn't know this site existed or I would have commented sooner.

GingerMt

Jun 28, 2011

I have always been leery of large car dealers but my experience at Herb Chamber Honda of Boston -- and in particular, salesman Mark DiPaolo II -- was exceptional. Mark was attentive, courteous, knowledgeable; even going the extra mile (no pun intended) to make sure that I had enough gas to make it back to my home on Cape Cod.

jmartins75

Jun 25, 2011

Everyone I worked with was very friendly and willing to answer any questions I had. When I became concerned about the expense I was about to take on, they immediately began working with me so that I would be comfortable with the deal, which by the time we were done talking, I was. Jason did a good job of explaining the optional coverages to me and making sure I ordered what was best for me. The most impressive part of my experience, however, came from 2 gentlemen, Eric Wong and Paul Jackson. These 2 guys had to drive to Rhode Island to register my car. They had never been to Rhode Island to do this and were completely raw but at no point did they want to give up until they had the car registered and ready to deliver to me. Paul was stuck inside the DMV for about 3 hours. And I can tell you from experience, the DMV is not the most fun place to spend your afternoon. While Paul was in the building, likely suffering on the inside but with a smile on the outside, Eric Wong was left outside with someone whom he had never met before, me. Eric was very friendly and conversed with me and my brother while we waited for Paul, he showed me parts of the Ridgeline so that I would be familiar with it. I'm sure it was difficult situation for the 2 of them having to be in state that they were not familiar with registering procedure all the while wanting to make sure that the customer they were helping (not their customer, by the way) was happy and would not be upset over having to wait outside teh DMV for 3 hours. When everything was finally done and the car was registered, they even paid for my supper at local hot weiner place in Providence! These 2 gentlemen should be commended for their commitment to their work and to the customer. It was clear to me that customer satisfaction was their top priority in what was otherwise a difficult situation for both of them and they performed exceptionally! This is the type of customer service that separates Herb Chambers from the comptetion. Kudos to you and your staff!

mrsjvc

Jun 23, 2011

Keva Williams found the perfect car at the right price point for me. I came to her in need of a minivan but had a limited budget as we had just purchased a house. The car she located far exceeded my expectations at a cost that was well within my budget. I am grateful that she took to heart my set of car purchase needs enabling me to own a car that is a pleasure to drive with nice luxuries. Truth be told, people still can't believe I bought a used car and that my car payment is so reasonable. Herb Chamber's Honda has a nice atmosphere with a staff that is pleasant.

Pogi

Jun 21, 2011

I was very pleased with the people I worked with. This is the first time I've leasd. I love my new Crosstour and am happy with the overall transaction.

everzchen

Jun 15, 2011

It was a pleasure working with Paul Jackson. He's a comedic fellow, in a delightful, genuine way. Paul was thorough in explaining all the safety features, and he was patient as we went on a couple of test drives. He wasn't pushy and made sure that we had all of our questions answered. In discussing the final numbers, I was passed to two to three different sales/managers, and although that experience wasn't particularly great, I decided to come back to Paul to negotiate. He was honest and was on my side. I look forward to working with Herb Chambers in the future, and I highly recommend Paul as a salesperson.

shazlin

Jun 15, 2011

Sam Desroches was outstanding with his customer service. Very helpful to us, he gave us reasonable price and gave me the color I wanted. He is going to make an excellent salesman, so I will absolutely recommend him to everyone I know that is looking for a new vehicle.

salio1

Jun 14, 2011

I have purchased a 2000 Honda Civic (new), and a 2007 Honda Pilot (used). I have nothing but good things to say about this dealer. I was extremely happy when I picked up my Pilot after an oil change service. Not only was the oil changed, but the car was vaccuumed (front and back) and the vinyl was even wiped down. I also received a print out with information pertaining to the remaining life of my tires, and brake pads.I think it is easy to make a good impression on the showroom for a potential customer, but to do the same for service customers means a lot more. Anthony, Alex, and Liz have been great to deal with. I even received a follow up call to make sure everything was OK. My next car purchase will definitely be from this dealership.

datjko

Jun 13, 2011

It was my first experience of buying a car in a dealership and for that reason I've been extremally alert and suspicious. First impression was rather negative. I thought the guys are playing a game: for a short period of time they were insisting on suggestion for me to buy a car I did not want then they gave a very good price for my Honda Fit Sport but very bad loan. I can not tell if it was a real game and assume I was wrong in my suspects as after I found a good auto loan myself the overall price for my car evaluated to something rather excellent and overall my impression of the guys improved greatly especially on the final stage: the processing was fast, the car is in excellent condition, Raul Mendez, the dealer who sold me the car is *very* friendly, respectful and helpful.

kdivekar

Jun 13, 2011

Herb Chambers had a good selection of the vehicle type we were looking for. Also had a good range on various price points. Keva Williams, the Salesperson was very helpful and patient during the whole cycle that goes along with finding a right used vehicle and financing options. She went out of the way, by delivering the vehicle right at our doorstep. Thanks Keva. We really appreciate all your help.

amyhennessy

Jun 9, 2011

I just want to say how much weI appreciate the hard work Keva did during our recent car buying experience. She really went to bat for us! The process was easy and she helped us get a good price on our trade in which made the deal possible. All the staff was friendly and I will go back and work with Keva for our next car purchase! Thanks so much.

doctrmc96

Jun 8, 2011

I had an excellent experience at Herb Chambers of Boston. I purchased a certified pre-owned Accord from Eli Hanna. I am always a reluctant shopper weather I'm looking for a small or large ticket item I'm hesitant to buy and when I do pull the trigger I often have buyers remorse. Did I pay too much? Did I get the best deal?This instance was no different but Eli stuck with me through the whole process and put all my normal hesitancy and fears to rest.I asked 100's of questions and Eli happily answered every one. He worked with me to find the vehicle, price and payment that I was looking for.I love my new Accord and look forward to a continued customer relationship with both Eli and Herb Chambers of Boston.Mike C

BautistaA

Jun 2, 2011

Being a Honda owner for years. I always relied on the quality, service, and reliability of Honda. One day we decided it was time to get a new car. My spouse made some research and found out Herb Chambers Honda Boston was the one to go to. Point of contact was Keva Williams due to her reviews and ratings were positive and outstanding. We called Keva Williams, gave her the type, model, and color of the car we wanted. Later she called and said the vehicle was available. We then head to Herb Chambers Honda to meet with Keva Williams. When greeted by Keva Williams it was a relief and there we knew we would be taken care of 100 percent. Keva Williams gave more than 100 percent. She was very professional in all areas and answered our questions with no hesitation. Her customer service was very outstanding above and beyond. We felt at ease and we didn't feel any pressure or stress in any way. We were so happy that Keva made us feel this way. Once all is set and done, we purchase the Honda Civic that night. If it wasn't for Keva for her outstanding service and attitude, purchasing a car is a nightmare with stress along with it. I recommend to all Honda buyers to see and meet up with Keva Williams at Herb Chambers Honda Boston. Because I know she will provide the satisfaction of guarantee in purchasing a Honda from Herb Chambers Honda Boston.A very satisfied customer,Mr. Al Bautista and family

mandypascual

Jun 1, 2011

I worked with Paul when trying to sell my used Honda CRV to the dealership. He was friendly, welcoming, accommodating, and very easy to work with. I would recommend Paul and this Herb Chambers Honda to anyone. He worked closely with me and the used car manager to agree on an excellent price for my used car.

golfpro2011

May 30, 2011

We are a couple who were planning on buying our first new car and had been referred to this dealership. Lets start to say....We had a horrible experience at this dealership. We went to this dealership with a mind set to buy a car if we get a good deal for the car and the accessories we were looking for, however, nothing like that happened. We got greeted at the front door by a Sales Associate named Jonathan P. and ask what we were looking for today.. We explained that we already knew we would like to buy a CR-V. He took us in to the showroom over to his desk. Ask us if we would like to take a look at the CR-V maybe even test drive one. We told him that we for sure wanted to look at the car... He took our names and addresses.. phone numbers as well has the model and color we had told him we had already decided on... He than explained to us about Cert. Pre-owned cars... which we at that point told him, we where not necessarily that interested in..He than took us to CR-V model right behind his desk and explained all the features, safety features, etc. to us... right after that the pushing for the sale started. He kept telling us that there are only limited cars available due to the happenings in Japan.. which we already new.. he explained the price.. were we ask if he maybe able to come down with the price.. or what other options there are for us.. we explained that we had done some research before hand and gave him a figure, which at that point he completely lost, in our opinion, his tamper and told us we are waisting his and the companies time.. and costing the company $50-60/hr if we do not sign a deal right now... We ask him to give us a figure that we would be able to work with and be happy with and he kept pushing and pushing for us to sign a purchasing contract without even asking of what else we where looking to have installed for the car.... We told him that we did not appreciate his pushing.. and would like some time to think about this, as it is our first big purchase.. but he did choose not to listen to us.. telling us that we are not serious in buying a car today.. and again waisting his time... however, he would gladly shake our hand if we would walk away at some other dealer with a good price on the car... As he got so frustrated he had the SM come over to speak to us and we explained the situating.. however, did not even get to bring up half the things that Jonathan had said to us.. The SM was very nice and said that we could work with him if we decided to.. however, for us first impressions count.. and we would have quite happily paid a little more for a car.. if we would have felt that we would get great customer service after... which we absolutely did not that this dealership. We are all for giving people second changes, however, we both come from the service industry as well and we do not agree with Jonathan's sales strategies.. and again sometimes first impressions are the once that count the most... which was the case here... We went off to another dealer.. straight from there.. got great customer service, felt taken care of and bought our first new car... not even two hour after we left Herb Chambers.

Rjleonard

May 19, 2011

After deciding to lease a new crossover, we had narrowed our choice to the honda crv or the toyota rav4. We were actually ready to buy the rav4 but were slightly put off by the hard sell of the sales manager ( not the sales rep) at the toyota dealer (also a local Herb Chambers dealership). The typical 'buy today or you are taking your chances' nonsense....Not a big thing, but caused us to take a day or two more to think about it and do our 'due diligence' on the honda. Now I am happy we did! Our experience at Herb Chambers Honda was excellent. Our representative, Sam, was friendly and knowledgeable. He explained the differences ans similarities of the CRV vs. the RAV4 and really turned our preference around to the Honda. After some basic questions we took a nice long test drive. When my wife & I wondered aloud to each other how the vehicle would fit in our garage space, Sam said "lets go see!" So we did, and of course it fit fine. We quicky arrived at the rate we wanted on the lease, and everything about the purchase agreement was very efficient. Our preferred trim and color was located in 2 days. The finance guy, was also very helpful and efficient. No pressure, but when he explained the dent/ding insurance we could buy for the lease we signed up. The dealership contacted our insurance agent when they promised, and delivered the car at the time and date we requested - with plates, a shine, and a full tank of gas (nice!). Sam called us regularly with updates and let us know he had listened to our questions. We got a nice tour of the shop, an explanation of the maintenance schedule and fees, and were on our way on ddelivey day in less than 30 minutes. One day into it we are feeling very good about our choice.

franquin

May 17, 2011

My experience with my salesman, Owen Otubu, was great, across the boardhe was helpful, friendly, reliable, and able to answer my questions. The sole reason that I cannot give the "Overall Experience" better than (3) is that my experience with the finance officeor rather, the wait to deal with the finance officewas pretty excruciating. The finance office seemed to be understaffed/overburdened, forcing me to wait around the showroom for well over four hours, total, over the course of three days before they had time for me. Otherwise, the entire process would have been rather quick and painless.

bharat

May 8, 2011

Well, I went to Herb Chambers Honda at Allston, MA to get some information on leading a new car. I was attended tp by Keva Williams, sales executive. She has been very vibrant all through the deal. She got everything done and closed an unbelievable deal for us in less than a week. I should specially thank Sosa, the business manager for trying so hard to get me approved for the lease. I cant thank Keva enough for her warmth, patience and friendliness. Overall, I would recommend Herb Chambers Honda at Allston,MA to anybody looking to lease a new car, and especially Keva Williams. If she is busy when you go to Herb Chambers, wait for her or come back another day for her WITH appointment, and I bet you are in good hands.

Mikasa

May 2, 2011

As our lease almost ended, it was time for us to decide what to do next, and find a solution that would fit our family with 5 children as well as our budget. We met Keva Williams with a lot of questions in mind. She greeted us with her very warm personality, listened to us, and offered us many options that helped us so much to make a decision. We are not easy customers because we used to think a lot before to make any important purchase, but Keva knew exactly how to help us, with a lot of patience. We felt very quickly comfortable with her, and she made our experience happen smoothly, and always in a good mood. Today, everyone of our family enjoys our new car, and every time we drive, we can't stop thinking that Keva really found the best fit to our family. Keva Williams is not only a great salesperson, she is also a warm and friendly woman that we are happy to meet. We definitively recommend Keva Williams to our friends for all kind of deal about a car, because we know for sure that she will be able to assist them according their needs and their budget.

LoveMyInsight

May 1, 2011

I had a fantastic experience at Herb Chambers Honda in Boston. Keva Williams, my sales expert, was exceedingly helpful. My afternoon at the dealership was great fun, and Keva went above and beyond to aid me in finding the perfect car for my needs. I had no idea that shopping for a car could be so pleasant and efficient. I appreciate the excellent service that I received and I highly recommend Herb Chambers to anyone looking for a new Honda.

shurapolitik

Apr 22, 2011

I came into the dealership at 1pm on Saturday, and drove out in a new car by 6pm. Keva was knowledgeable, and guided me through the entire process from choosing the right car to handing me my registration. Highly recommend Herb Chambers to any one buying a new or used car.Thanks,Alex

jjfelton

Apr 5, 2011

We had a wonderful experience with Raul Mendez. He was helpful and thoroughly explained each step in the process. We had some questions about the finance end that was quickly explained and as it turned out was a great deal! Highly recommend Herb Chambers to any one buying a new or used car. Jack and Carolynn

alecksx99

Mar 25, 2011

Everyone was very friendly. Sam was very honest, straightforward and a pleasure to work with. Everything was explained well. The car was delivered as promised. Negotiations went smoothly. There was no deception nor any games. I would definitely deal with this dealership again.

sesamegall

Mar 24, 2011

Had a great experience working with Raul to buy a new 2010 Honda Fit. Am very happy with the price and love the car. We knew what we wanted going in to the dealership and we never felt overly pressured into getting more than that. We got what we went in for.

Evrclear05

Mar 23, 2011

Went in to inquire about a new lease. Sam greeted us right away and helped us though the entire process. He clearly explained all that he could do through the negotiation process. Let's face it, no one likes to buy a car but Sam has a no-pressure approach that should be modeled by all salesmen!We also worked with Bill, the General Sales Manager. Bill was beyond helpful, and in helping to close the deal. We had one small incident with a different manager, but Sam and Bill both went above and beyond to make sure we left happy.Would recommend this dealership to anyone interested in a Honda.

DavRoz

Mar 21, 2011

Breno called me asking if I wanted to move from my current 09 lease to an 11. He was on top of everything without being pushy. I was on the fence as my 09 was in perfect condition with low mileage. Breno worked out a deal with oversight by Anne Perry that made trading up mid-lease that couldn't be refused. i appreciate all the background work that was done and that everything was forthright and also in a low key no pressure atmosphere.

w1kmm

Mar 16, 2011

Went in with purpose of trading in current used car from same dealership, previous agent was no longer with the company. Meet Sam right away an struck-up great dealer relationship from the start. He helped me navigate thru options and car selection for a new car, and then was great help thru the long paperwork trial. Sam and the other dealers were all great and it was nice for the dealership manager to also stop by and talk with me about the purchase. The Finacing person was also great and both he and Sam spent the time to explain all the stuff and transaction as well as coverages to me, even intoduced me to new stuff I did not have before.I have bought several cars before in my life but I have never had such a great and freindly experince with a dealer and this makes for the second great major transaction at that dealership. I am extremely happy with my Fit and the handling of the transaction, I look forward to continung with the dealership and especialy with Sam and the service team.

realroy22

Mar 15, 2011

Sam met me when I first walked into the showroom, and he stayed with me during the entire process. We had some difficulty getting my credit report but he was helpful in prodding the right personnel to get it done.When I picked up the car, Sam came in on his day off to make sure that all was in working order. Herb you are fortunate to have SamR.O.Roy

stevecapuccio

Mar 14, 2011

Excellent sales experience. Keith did an excellent job at providing ome with information and options for the car that I was looking for. Ben did an excellent job walking me through the financing options a well. I was provided with the information I need about the car and the financing and given the time to make the best decision. Very friendly team at Herb Chambers, they are customer focused. Overall a pleasant car buyting experience.

laurasal

Feb 27, 2011

I had a great experience. I was greeted at the door by Sam, he was very friendly and stuck by me through the whole leasing process. It was my first time leasing a car on my own and the folks at Herb Chambers Honda really made the whole process less intimidating for me. Super friendly staff. Seems like they all sincerely enjoy working together- great team atmosphere.

BuzzardsBay

Feb 26, 2011

This dealership could learn alot from its next-door sibling, Herb Chambers Infiniti of Boston. I have purchased cars from both the Infiniti and Honda stores, and there is no comparison. The Honda store still uses the old-fashioned, game-playing dealer tactics that give car-buying a bad name, while the Infiniti store is a no-nonsense, well-run, customer-oriented establishment. The Honda service facility is an impersonal factory where the customer is merely a number. Work has to be done here to bring this place up to 21st century customer expectations.

Akimi001

Feb 25, 2011

I would first like to say that Sam D. is a very helpful salesman and excellent at communicating everything clearly to my wife and I. We thoroughly enjoyed the ease of purchasing our new vehicle and the knowledge that Sam was able to share about the vehicles and the business. Everyone that we came into contact with (i.e. the Finance department) as well as the maintenance department were all pleasant to deal with and very helpful. We were in and out of the dealership without any problems and everything was delivered as promised. I would highly recommend this dealership to anyone looking for a new or used car and would especially refer everyone to Sam D. as he truly made it a smooth and enjoyable experience. Thanks!

jasmine.williams

Feb 22, 2011

going car shopping with my mother was non the less VERY stresfull we searched high and low for used cars in great condition with a resonable price ;i would see a car i liked but the milage was to high or the price was so we never saw eye to until we went to herb chambers.we were both able to agree on a car that fit her standrads. when it came to milage and price even though she isnt to fond of the color, the car is for me not her so thats one thing she didnt have control over . all in all we made a great deal on an 07 accord which is pretty good for my first car . im very happy and pleased with the great hospitality if im not being to suttle.and would encourage peopel to their "car shopping" with herb chambers.

keshascar

Feb 22, 2011

I went in to look at a specific car. The salesperson was of no assistance in providing me any information on the vehicle. The manager was too busy backing his salesperson to listen to my concerns and assist me. I left incredibly dissatisfied and went to Bernardi Honda and purchased a vehicle the same day.

4x4fan19

Feb 21, 2011

I went to this dealer a few times over the course of 2 weeks to look at a car that I was planning on purchasing. Each time I went the sales staff was very helpful. I have read a few reviews that did not like that the salesman waited at the doors. I found this very helpful and when I said I just wanted to look around alone they respected my wishes.When I finally went to purchase I worked with Rick. He was a great person to work with and was more than helpful with all my inquiries and showing me all the amenities of the car I intended to purchase. They agreed to the purchase price that I wanted and also the amount I wanted for my trade in. But when push came to shove I ended up backing out of the deal because they didn't have the color I wanted. If they had the color I wanted I 100% would have bought the car from this dealer. Unlike other dealerships I only received calls/emails when they actually had something to say to me rather than just calling to try and get me back in the dealership. When I ultimately decided to walk out on the deal over the color they indicated that they understood and wished me well with no pressure at all. I would recommend this dealer to anyone and actually wish they had the make and model in the color I wanted so that I could have given Rick the sale.

Info

Feb 17, 2011

In my 35 years of driving and buying cars and trucks for myself and my family, I have never been so happy as to purchase a new Honda than from Herb Chambers Honda. This dealership is second to none thanks to sales manager Bill Vitoratos. I used to lease my Honda's at another dealership in Greater Boston, and, without naming names; I'm eternally grateful to have walked through those doors on Comm Ave. My family and I will always be customers there for all our Honda needs. Thanks, Bill for everything - and congratulations, Mr. Chambers on hiring true honest professionals like Billy V!

lytiner

Feb 15, 2011

I bought my Civic Coupe from Herb Chambers a couple of years ago, and absolutely loved my car. As we are starting a family, I needed to get a bigger one. Dealing with Bill Vitoratos was the easiest, nicest way to buy a car ever! I was nervous, as making a big purchase usually makes me, and Bill made it so great. He's friendly, funny, and most importantly honest. He wouldn't let me walk out with a deal that was unreasonable for me (and my budget) and made me feel so comfortable. I would HIGHLY recommend Bill to any of my family or friends looking to buy a car. We really appreciate all the extra attention he gave us. Thank you so much for making a normally nerve-racking process so fun, personable and easy!!

johnnymac13

Feb 3, 2011

my son and daughter came in to the dealership and weren't treated very nice by a sales manager named bob miller. they felt pressured and disrespected. so my wife called the next day and spoke to the general sales manager bill v. bill v took the time to talk to my wife and also apologised to my daughter when the incident occured. bill told us this is not the way herb chambers does business. i wanted to go purchase the car somewhere else but after talking to bill on the phone i truly believed that he really had my families best interest at heart. he worked out a price for me on my daughters civic and i told him i'd be in on thursday. when i got there everything bill told me on the phone was true. i do understand that people have bad days but that should not be the customers problem. if it weren't for bill and john i probably would have bought a car somewhere else. they were very kind to us and i appreciate them going above and beyond to earn our business and keep us in the herb chambers family. i will reccomend this dealership because of bill and john.

ericn54

Jan 31, 2011

I could have purchased a new honda closer to home (Boch Hodna) which I have done in the past, but I did not like the sales staff or the service department. So I thought I would give Herb Chambers a try, because I always heard good things.....it's true.

dottyzukoff

Jan 28, 2011

Salesman and General Sales Manager worked with me to find the Honda model and monthly lease payment that met my budget. Beautiful showroom. Negatives: 1) I was in the dealership 5 hours; 2)when lease was being finalized, Leasing Manager tried to upsell me with Simonize and Lo-Jack. I refused because it would bring my monthly payment over my budget.

dahliad

Jan 17, 2011

I worked primarily with Eli. I went in needing a used car before the winter months hit. Eli was warm, friendly, honest and respectful. He listened to me and understood exactly what I needed. The first car he showed me was the one I ultimately ended up buying. Eli was extremely helpful in answering all my questions. He gave me room and time to think about my decision without putting pressure. He and his team worked with me on price and made sure that my new car was in top shape before I set out the door. Furthermore, they took care of title, registration, and all those things that make car buying a headache. Thank you Eli, Kenny, James and Bob for your hard work, time, and most importantly for the great car that I now own. All the best to you.

scooterpie

Jan 14, 2011

I purchased my last new car from Herb Chambers Honda back in 1998. That Civic was getting old and I and decided to get a new one about a week ago. Sales person Sammy was warm and friendly greeting me at the door and providing me with the necessary info I needed to decide on whether or not to buy a new or pre-owned car. He initated the process and then handed off to Finance Manager, Sosa. I found Sosa to be engaging, caring and sensitive to my financial situation. He was reassuring, helpful and was able to work with me through the completion of the purchase of my 2010 Honda Sports FIT. Off to service I was sent to have the car prepared for me to take it home. Dawn in Service did an awesome job working with me to get the car processed and the items I wanted put in my new car. We had a few challenges along the way, but Dawn did an excellent job getting the car to me in a reasonable time frame. She was an active listener and empathetic to my concerns. Dealing with the RMV is no picinic these days, but she handled the questions and concerns I had easily and very professionally. Lastly, Sammy, had one of the Managers make a follow up phone allto me today to make sure that I had the registration issue satisfactorily addressed and resolved. which it was. Although Sammy is new to car sales, his effort and caring made up for his newness to the sales position.I wanted everyone to know that I had a great experience at Honda and appreciate the help I received in all faucets of the process - sales, finance and service.Thansk again.

thelineras

Jan 11, 2011

Overall excellent experience. My wife and I went in looking for a very specific deal and we got it! Mike and Bill were instrumental in making the deal possible for us. Sosa in finance made the last adjustments to finalize the deal. Thanks so much to all the parties involved!! We love our CRV and will see you guys again in 3 years when the lease is up.

rrlong2

Jan 8, 2011

Mr. Billy Vitoratos,GSM and my salesperson Mr. Keith Banks Obanor were absolutely wonderful, friendly and most conscious of my price limitations. I know that I will be doing business with your dealership very soon. Thank you Herb Chambers for employing your wonderful staff.

Westies96

Jan 8, 2011

My credit is not the greatest as I had a Chapter 7 discharge on 3/1/2010. I decided to go to Herb Chambers as my last purchase was a pleasant experience and they deal with sub-prime lenders. This one was horrendous. The only person that treated me fairly was my salesperson Alex O. I had been trying to get financing to purchase a leftover 2010 Honda Accord EX. They had one with a special price of $19,987. This car had been sitting on their lot since 8/2009. They had the car in the showroom with a price tag of $20,499 which differed from the price on the Internet. They will probably say this is an Internet price. Next we got to my trade which was purchased new from them. They told me that when I bought my car that they had cash incentives. What does this have to do with the TMV now. They started out at $12,800 for my 2010 Civic LXS and ended at a price of $13,399 only if I purchased LoJack too. I waited to go into finance to seal the deal and I said to myself "This is crazy". Why would I want to purchase a vehicle from someone aimed at taking advantage of you. I walked out and called Colonial Honda in Dartmouth MA. They were excellent. I didn't have 10 salesmen waiting to pounce on me as I entered the door. I purchased a brand new 2011 Accord LX-P for $19,000 and got $14,000 for my trade. They treated me as an intelligent consumer and with respect. I will never go to Herb Chambers again, nor send anyone there. Beware of Bill the sales manager that is an ex state trooper. Go see a low key dealer like Colonial Honda that wants to be fair and sell cars.

stenenbaum

Jan 5, 2011

Leo Rezil is friendly, courteous, and knowledgeable. While these are characteristics that buyers expect from sales people, Mr. Rezil went beyond what I had expected in terms of service. Fortunately, Mr. Rezil offered to go through the car I was trading in after I had cleared out my belongings since he found several items that I had missed including my Fast Lane transponder. By the time I finished meeting with the business manager, Mr. Rezil had already transferred my things that had been sitting in his office into the new (used) car which I appreciated very much. In addition, when I brought back the car to be inspected and simonized, Mr. Rezil offered to drive it back to my home so that I would not have to wait for the two hours it would take to get the work completed. Mr. Rezil's thoughtfulness helped to make the car purchase process much easier.

menew2010

Jan 2, 2011

I came to this dealership after a being told by another Honda dealer that I could not get the car I wanted (CR-V) at the price I wanted. The manager at this other dealership sat down and "gave me a lesson" about car financing. I went to Herb Chambers after seeing an ad in the paper, and told Chris what I was looking for, my budget, and what happened at the prior dealer. He told me he'd look into what could be done, and called the next day offering an appointment. Chris had Alex ready to meet with me when I walked in the door. Alex and I did have a bit of a rocky start, but after Billy V. stepped in and saved the deal (more on this later), Alex was fabulous. (Thank you for not letting me give up on getting the 4 WD!) I was anxious to take delivery of the car without the auto start being installed. Alex called to make sure the company doing the work contacted me, called again to check that the appointment got made, and called again to make sure the work was done. He also called twice in the first two weeks to make sure all was good with the car! Back to Billy V. Wonderful, amazing, and real are not words typically associated with car salesmen, but he was all of the above. He didn't just sit and listen politely and then try to make the sale HE wanted to make. He heard me, what I wanted, where I was coming from, what I could live with compromising on and what I couldn't. Then he went to work! He came up with a few different financing options on different trims. The whole time it really felt like he wanted me to end up with the car that was right for me -- not for him, the customer at the next desk, his boss or whomever. It made such a difference. I'm not sure the deal I ended up with was all that much better than what I was first offered elsewhere; but I will absolutely go back to Herb Chambers when I need my next car. Nothing beats being treated like you matter!

mw88

Dec 21, 2010

After emailing back and forth with the internet manager, Jeana Kelly, I went into the showroom after being promised they would beat any quoted price from another dealer. Low and behold, they did not even match the quoted price. The sales manager simply told me the quote was unrealistic and they could not match it. It was a waste of my time. But at least they were friendly.

dlevin52

Dec 13, 2010

I came into the dealership with a fairly mistrustful feeling toward large car dealerships but needed to lease a car and knew almost exactly what I wanted. I worked with Mike Boucher and was extremely please with the whole experience. I was very pleased to see that Mike actually listened to what I had to say and responded appropriately. For example, I came in with the intent to lease (not buy) a car and knew essentially the model I was looking for. He did not try to redirect my attention or up-sell me to something I didn't need or want. I also asked him to take some of the sales process out of the usual order (I asked to do the credit check first and to skip the test drive) and he was happy to adapt and acommodate. When I did have questions, Mike was very knowledgeable and kept the process moving without having to go ask others for answers.I had more limited, but equally impressive, interaction with Bill Vitoratos, the general sales manager. He was friendly and acommodating and I could tell that he was genuinely interested in making sure that my experience there was a good one.I left the dealership having accomplished what I set out to accomplish and feeling that I was treated fairly and respectfully.

willwhatyoudo

Dec 9, 2010

First time car buyer. On a Saturday I emailed Herb Chambers about a used car that I saw on their website to confirm that it was still available. They said it was, so I came in a few hours later (no appointment) to take a look. Unfortunately, the car had been sold! Bummer, but I should've scheduled an appointment. Leo was happy to show me some other cars that might meet my needs.Leo Rezil was professional, patient, and thorough for every step of in the process. I can't say enough about this guy--I'd gladly work with him in the future to buy just about anything. He looked hard to match a car with my needs.We took a car for a test drive and started to negotiate the price, which was well above what I had seen other dealerships offering. Another salesperson, Chris, came by and we discussed price for quite some time. Chris came back from speaking with his manager and refused to budge on the price. After a few rounds of this, he came back with the great news that the car I was originally interested in hadn't been sold--the financing fell through! (a few people have said that this sounded like a typical "bait-and-switch", but who cares? Financing does fall through, and I was happy to give the car a test drive.)The car was fine, but I felt some issues with the rotors and put a deposit down on the car so I could take it to my mechanic to approve on Monday. That Monday, Leo kindly brought the car to my mechanic and patiently waited for the car to be reviewed. My mechanic came back with a list of issues--some minor (an old battery, some rust on the driver's door), some a bit more serious (issues with the front brakes/rotors, severe sidewall cracks on 3 of the 4 tires).Back at the dealership, I said that I couldn't go forward with the purchase until these issues were corrected. The certified used manager came by and abruptly told me that he would not put any more money into the car. He told me that the front brakes/rotors were fine (had he driven the car?). He noted that the tread on the tires was great (very true!) and that sidewalls were not cracked (a blatant lie!). He was quite dismissive and a bit rude. Blatantly lying about the cracks (which anybody could see) gave me an uneasy feeling about the whole dealership--what else were they hiding? My level of trust in the dealership just dropped. I asked about switching the tires with those on another car. No, that wasn't possible. So I asked Leo if I could get my deposit back, which he patiently said he could do (a fine salesman throughout!). Another salesperson intervened and said that they could switch the tires with those on another car, but upon inspection, the tires were even worse (more cracks, less tread). He then suggested another car with tires that weren't all that great, but at least they weren't cracked. I accepted to have them switched for a $90 fee (yippee!). In all the hustle and bustle of trying to get the tire issue resolved, I had completely forgotten to pursue the problems about the brakes/rotors and the rust spot. Leo took care of all of the paperwork and called me at every step to let me know how things were going. He had the car to me the very next day, clean and sporting the different tires. He even called just after Thanksgiving to make sure that everything was still going well with the car. Excellent customer service from him! However, he seemed powerless when it came to fixing the issues that my mechanic pointed out--clearly an issue with the certified used dealer that I had the displeasure of speaking with. All-in-all, I'd gladly work with Leo (and a few of the other friendly salespeople) at another dealership!

Ivaylo

Dec 8, 2010

I've been working with other dealerships in the Boston area for many years, changing cars every couple of years or so. Recently I moved into the neighborhood of Herb Chambers Honda of Boston and decided to visit them and what they offer this time of the year. I had no need for a new car - I like my low mileage Accord EX-L.I thought if I drive the right car and I'm in a great leasing contract, browsing dealerships can't be that exciting - I was wrong - these guys from Herb Chambers (Jonathon and James)engaged me in a way that ended up with another leasing contract.Give them a visit! No sales pressure, best prices and very good service - that last one I've never gotten before at that level!With them you can forget the old concept of leaving a dealership frustrated with no deal or somewhat disappointed by being tricked one way or another.I think Herb Chambers Honda of Boston is just better than the rest and they work hard for it. I compare them to other two Honda dealerships in Boston and I also have friends that worked for them before.I would just wonder how their service department could now match the performance of the sales team.It appears nobody out there can go as far as they go in bringing a good deal to the table. They also must be consistent in this because most of my friends that like cars have been working with them for years.Go check them out. Ask for James Aiello and work the deal with Jonathon Dias.

jpnagy

Nov 14, 2010

Please let me begin by stating that this is my 3rd new car purchase in 5 years fromHerb Chambers-Boston. From my initial exposure to the dealership in October 2005 andMike"The Manager" Mascovitz, I have been impressed with the quality of customer service that has been exhibited. My initial telephone response on my 11/13/10 purchase of a 2011 CRV was with Mr. Paul Wisdom. Paul was very responsive to my telephone offer and timley in his response. Upon my arrival he extended a warm greeting and introduced me to new sales associate, Mr. Leo Rezil. Leo accompanied my wife and myself to the dockside car lot to look at colors of CRV's.Leo was very respectful,and quite accomodating throughout the whole buying process. When price became an issue,Mr. Bill Vitoratos interceded and certainly recognized that my loyalty to Herb Chambers was not to go unnoticed. Mr. Jim Kristoff was also supportive in the process. Lastly, Mr. Lascelles McKenzie completed the paper work in a orderly and professional manner. Suffice is to say that I value the service I receive at Herb Chambers and would not hesitate to recommend the dealership without reservation.Congratulations, Mr. Chambers on achieving an 8th place finish in the Boston Globe'scontest for the large employer "Best Place to Work" out of 1000 participants.Your hardwork and dedication to the highest level of customer service, and ability to transfer that service level to your staff, has been certainly recognized in credible circles for the second year running!

giselle

Nov 8, 2010

I bought my first new car (Honda CR-V 2011) last week at Herb Chambers Honda. My Sales Consultant was Eli Hanna. Eli was incredibly helpful, friendly, knowledgeable and patient. He spent over 5 hours with me on my first visit answering all my many questions. He didn't rush me or pressure me to make a decision. I did not want to finalize the paper work that day (Wednesday) and asked to come to following day (Thursday) to sign the paper work and receive my car. Even though that Thursday was Eli's day off, he came in to make sure that all goes well. Again, he spent hours with me to explain car-related issues and also to accompany me on my first drive. Eli followed up with me on Friday to make sure everything was going well with the car. Eli went above and beyond call of duty to accommodate my needs. I really couldn't have made this purchase without Eli's help who was an excellent consultant. I would highly recommend him. I couldn't have asked for a better customer service. I also got to work with Bob who was also very helpful, friendly and kind. In summary, my experience with Eli and Bob at Herb Chambers Honda (Allston) was excellent!

ally77

Nov 5, 2010

Today I purchased a Honda from Efosa and Billy V. I wasn't sure what to expect as I heard from a friend they didn't have a great experince when buying there honda. I Dont buy new cars very often,the salesman Efosa and the sales manager Billy made it a very easy process. They clearly explained all my options and were patince well I thought about what was best for me. Buying A car from these to professionals is a experience second to none. I will be sure to refer all my friends and family to Efosa and Billy. I'll stop by to say when I'm bringing it in for service! Thanks again to all the employee's at Herb Chambers Boston. Now I might buy that cool looking Vespa at the front door...

sparky120

Nov 5, 2010

When purchasing our Honda Pilot we had a extremely helpful friendly and knowledgable salesperson (Breno). We were not pressured into buying a vechicle and felt that the decision was ours. Once our sale was final, Breno went over the car in great detail not missing anything important details. I would recommend this dealership and Breno to my family and friends. Thank-You Steven And Tami Porter

Bobs1

Nov 4, 2010

I went to 3 Honda stores for a certain vehicle. I went to herb last and met Billy who turn a negative buying experience into an awesome time!I had a set price in mind and he did what it took to make the deal work for herb and I. I will highly recommend this place to all friends and family. A special thanks to Billy for his hard work and patience!

robertgcormier

Oct 11, 2010

It was a please doing business with Rophy. He clearly had my interests in mind and went above and beyond the call of duty to ensure my deal was complete to my satisfaction. The car was ready on time and in perfect condition. This is my second purchase at Herb Chambers Honda of Boston and will not be my last. Their service department is very user friendly as well.

Davepisa

Oct 3, 2010

Seamus was a pleasure to work with during the sales process. He was knowledgeable about the car specifications and listened to our needs well. He spent the time required to be sure we were buying the right car for our needs.Chris was very professional, friendly and worked with us to get the best offer possible. He explained the methodology behind the smart price system well, and we appreciate the transparency in pricing.

aahnie

Sep 24, 2010

This is the 4th Honda I have bought from this dealership since 1989, and I keep going back because I know I can get an honest deal from my trade-in. There is always some negotiating when buying/trading a car, and I know that they will negotiate honestly with me, and I won't leave feeling like I got a bad deal. The salesman, Alex O. gave me his undivided attention, and the manager, George Muriuki stepped in when necessary to close the deal. The business manager was also very cordial, efficient, and attentive. A great place to buy a car, and from years of servicing my Honda's there, I can vouch for Robert Hall, a great guy to deal with in Service.

slrank82

Sep 7, 2010

**UPDATE** I did have a bad experience at first as listed below, but was contacted by the General Manager who was more than helpful in resolving this issue. I am more than willing to give them another shot at earning my business...Recently i visited Herb Chambers of Boston for an oil change and was very disappointed in the service i received. I contacted the service department via phone to set up a service appointment. During the initial contact i asked if Herb Chambers honored competitors coupons even if it was from a different brand (GM)(They advertise they match all competitors coupons on their website). I was told that it would be honored and was asked how much it was for. I responded with did it matter..And the service adviser said no.Fast forward to Sept 3, 2010. I came into the location and met with a service advisor who looked at my coupon and said he could not honor it because it was priced to low. Contradictory to what i was told on the phone he said that he wouldn't honor a GM coupon stating that he was not competing with GM. I begged to differ because apparently GM is competing with Honda. He offered me an alternative offer that was $10 over my coupon. I feel this was a bait and switch tactic used by the service department.

jpfu1

Sep 1, 2010

Mr. Byrne is very friendly. He is very helpful in helping us know what type of car we need. Even when we are negotiating price, he is still very friendly. He made specially arrangement so that we can get car in time for our vacation trip. He delivered car directly to my working place.

jmaca99

Aug 22, 2010

Eli was very friendly, easily accessible, and always willing and able to answer our questions. It was a very good experience overall. The "smart pricing" that Herb Chambers uses on its used car sales was something that we found very helpful as it enabled us to feel comfortable with the price that we paid for the car.Thanks!

Kerith

Aug 18, 2010

Kathie Smith is the most honest, dedicated, genuine salesperson I have ever encountered. She works very hard to make sure that you get the car you want at the price you want, and she does so with a smile. Her car knowledge is exceptional and she has fantastic follow through during the process as well as post-sale. Kathie is kind and friendly and I would recommend her highly. She is truly someone you can trust. This honda dealership has great service, an excellent management team and has always provided what I need without fail.

snowybada

Aug 18, 2010

Paul Wisdom did an excellent job on delivering my new vehicle from start to end.I got the best price quote from Herb Chambers Boston, and there was no hassle at all when I was at the dealership. My new vehicle was right on time at the time of delivery. Car was clean and everything was perfect. Paul also did an awesome job explaining every details about the car.Thank you and Thank you Herb Chambers again.

cretgirl55

Aug 6, 2010

They made in so comfortable to deal with them. The price was great, they got me the exact car I wanted right from their own inventory. I look forward to a long relationship with The Herb Chambers Family! Especially Harry Maragianis, a very classy gentleman! This is my fist Hybrid & I look forward to going green & the MPG I will be getting with it.

hmg

Aug 4, 2010

Looking for a new car? Look no further! Head to Herb Chambers of Boston! I truthfully can't think of an easier, more seamless experience I've had in years! I stopped in on my lunch hour to see a Pilot, talked with Howie Reske who sat me down and made me feel like I was sitting in his living room talking about old times. I ended the hour taking a test drive with Kathie Smith, closely resembling Thelma & Louise in downtown Boston! What fun! Two weeks later, I'm sporting a 2011, sparkling white Honda Pilot EX-L, at a great price. As a Sourcing Manager for a large University, I spend 40+ hours a week negotiating pricing and lowering total cost of ownership for various commodities. When performing these tasks on a personal basis, I'm just as passionate. With Howie and Kathie, I knew I was getting the best price when I walked in the door. I had done my research. They offered me the best price on the first offer. I accepted. It was a win-win. Sometimes it's not always about the lowest price but the total cost. You need to consider the service piece. When you drive your car off the lot, it shouldn't be the end of the relationship. If you liked the service, it won't be. In addition to being spoiled in the showroom, I was also very well taken care of when I decided to add accessories to the Pilot. After talking with the Service Manager, I knew I'd be bringing the Pilot back for all of its servicing. And not just because he promised they would drive me back and forth to work! It's hard to tell with Herb Chambers, which is the added bonus - service or best price - because here, you get both!

thebes

Aug 3, 2010

Even before we entered the dealership, there was someone there to meet us at the door. There was no pressure to buy anything as we were just checking out a few SUVs. Ramon was very accommodating as we had quite a few persons with us. When it came to pricing the company was generous, matched, and went below the average price offered by dealerships elsewhere, which is excellent. It was a pleasant experience overall in a very convenient location. (You can take the T there yourself and drive the car home without bringing two drivers_ We would recommend them to others and would consider them again ourselves.

jreichling

Jul 15, 2010

I was very happy with my recent experience buying a used 2007 Honda CRV from Paul Wisdom at Herb Chambers Honda in Boston. Paul was very helpful and understanding - this was the first time I purchased a used car on my own and he patiently answered all my questions. He didn't pressure me to purchase - he just let me know what was available and when a car that I was interested in became available he called me right away. He allowed me to take the car to a mechanic for advice and when I came back with some requests based on the inspection he arranged for the work to be done. Another person who was very helpful was James - I don't know his last name but he was one of the managers. I highly recommend the sales department. The only area which could have been improved was the coordination with the service department as the car wasn't ready yet when I picked it up and when I returned for a follow-up appointment there was a delay again. But, the work was done well so I am satisfied with the service.

mistermister

Jul 5, 2010

I agree with the previous posting about Giau Luong. I had several things bad about my experience:1. I went with my family because I figured it wouldn't take long to drive a used car. He made me, my wife, a 2 year old, and a 3 month infant wait 1.5 before helping us. After which it took another hour before we were even able to drive the car.2. He did not follow through on his promises. We had ask for 3 rust spots to be removed and he only removed one. And the second one was not done by the an autom mechanic. And the third was not done at all. Don't believe him when he pulls out a folder of letters from previous clients. It's just a cheap sales tactic. He would also talk about his religious piousness as the back drop to his integrity. Don't buy that either.3. Once we signed the purchase and sales agreement he would wait until the end of the day to return our calls.4. Instead of having the title available the day of our purchase and sales, he made me come in another day to bring in the title. 5. He also did not give us the car the day we brought the check. He waited more than 3 days so as to guarantee that we cannot exercise the Honda return policy which is effective the day of the purchase and sales.6. When he finally delivered the car, he never provided the pre-owned certification papers. We had to pester him about it for him to generate that document.7. On the day of the car delivery the floor mats were missing and the he only gave us a key. The remote starters were all missing. 8. When we bought the car, the odometer reading was 52,039. When he delivered the car the odometer reading was 52,350. When I asked him about the odometer reading discrepancy he said that they copied it from an older document instead of reading it from the car. This in and of itself is violates state laws. The state of MA requires that you take the odometer reading the day of the purchase and sales.9. When they delivered the car the rotors were also problematic. It takes a while for the car to come to a complete stop and the brake drums were uneven. This of course was an oversight on my part because I should of driven more highway during the test drive. But having waiting the dealership so long, the last thing I wanted to do was spend more time with their sales team.Updated-July24 2010However the autobody and mechanical issues were resolved by Howie Reske a few weeks later. Howie ReskeGeneral ManagerHerb Chambers Honda in Boston617-731-0100 He made it a point to contact me after I formally filed my complaints with my car issues. He was able to resolve:1. The rust spots were sanded, primed and repainted by an auto mechanic.2. The side-swipe was repaired with no questions asked.3. The brake drums were evened out and the brake pads were replaced.4. He also loaned me an Odyssey at no extra cost. His actions did reconcile my misgivings I've had about Herb Chambers. It is a lesson learned in talking to the right person. So if you were to go to this dealership do stop by Howie Reske if you ever have any issues at all and he will definitely resolve those for you. Don't wait for the sales person to do something.

elmaybe

Jul 2, 2010

I went to Herb Chambers after a not so pleasant experience at another dealership. In general the customer service at Herb Chambers was excellent. I worked with Seamus Byrne and I highly recommend him to everyone. He was extremely helpful and friendly, which made getting my first car very easy.Thank you, Seamus!

infinitemagic

Jun 12, 2010

Wanted to share with everyone looking to buy a new car a wonderful experience I had working with Seamus Byrne, a Boston Herb Chambers Sales and Leasing Consultant. Throughout the sales process, Seamus exhibited a sincere desire to make sure I found the right car. There was never any pressure from him to just buy a car. I looked at and test drove several cars. Going in, I wasn't even planning on test driving a standard shift but did so when Seamus suggested I should when I commented how I used to drive a stick. At the end of the day, I chose to buy an Accord with standard shift and even got a great price for my trade-in. I had always loved driving a stick but had always settled on an automatic being considerate of other family members who don't want to drive a stick. But for this once, I decided to get something for myself and the family. I've driven the Accord for a few weeks now and my family is happy with my decision since the Accord is such a great vehicle and surprisingly, doesn't feel like a step down from the Lexus RX 300 I traded in for it. I am very happy with my experience and would highly recommend Seamus Byrne to everyone.

godzilla185

May 26, 2010

I am a repeat customer at Herb Chambers Honda Boston. The salesman Breno Annes was very nice, quite informative and really understood the cars he was selling. He was there before, during and after the sale which was nice. He made me welcome to see him anytime for information or assistance. I feel confortable dealing with the dealership and think they will be more than fair

vcarroll14

May 17, 2010

The overall experience was wonderful, smooth, and hassle-free from the time I walked in until the time I left with my new car. Kathleen made me feel comfortable and answered every question that I had. She was very knowledgeable and helpful in getting me exactly what I wanted. She was also great in following up with me afterwards. I still feel I have a relationship with her at Honda and that I can still call her anytime for anything.

ayu88

May 9, 2010

This is my first car purchase experience. I went to two other dealerships before coming to Herb Chambers and they were rather pushy and uninformative. So I decided to go to Herb Chambers and was greeted by Breno who is very friendly and nice. I was not sure on what model I wanted, but Breno gave me thorough explanation on the ones I was tentatively interested in. Two really good prices were given to me. I was told to take some time to think about it and the next time I stop in, Breno will bring the car that I want from the other lot for me to test drive.I came back couple days to be greeted by a welcoming Breno. I test drove and started the negotiation process. Breno was not pushy at all and even fulfilled some of our demands. I came back again to finally pick up my car and Breno was there waiting for me on his off day. He handed me the cars and explained every single detail about the vehicle as I know nothing about cars. Overall, this first experience I had with buying a car was a great one. Breno and the whole staff are all wonderful people. I would definitely come back for future car purchases and recommend friends and family to Breno and Herb Chambers of Boston.

john canty

May 6, 2010

Howie and Kathie worked well together to assure that my purchase went smoothly. My CR-V was delivered in excellant condition. Howie is a strong sales person [not pushie] but knowledgeable, willing to go the extra mile at any turn.Kathie too, with a fine head for detail, assured that all aspects of the transaction went smoothly. My purchase was priced competively so that doing business was easy.I purchased a used Honda through Rob Tinkham and I appreciate his introduction to Howie and Kathie.

Leo91680

Apr 26, 2010

The process of leasing a 2010 Honda Civic at Herb Chambers Honda of Boston was excellent. Our sales associate, Breno Annes, was friendly, knowledgeable, and gracious. We were unsure at first whether an Accord or Civic was right for our needs, and Breno was very helpful during test drives of each model.Additionally, Herb Chambers Honda of Boston has been helpful ironing out some leasing complications arising from the fact that the car will be leased by a corporate entity incorporated in Maine.Overall, the experience with Breno and the team at Herb Chambers was excellent. I highly recommend Breno Annes and the dealership as a whole.

kadrilka

Apr 24, 2010

Y came in to buy a new CR-V and trade in my ols Nissan Altima. I worked with Younes Mekrami and it was a pleasure, he gave me good price, was helpful and friendly. He accomodated me in everything, including the day and time to sign new title and to pick up the car. He spent another hour showing me all the car features and answering questions.Olga Kader

nstachelek547

Apr 22, 2010

I was thinking of purchasing a used car in the future and a friend suggested Herb Chambers Boston which is really close to my home. My friend actually went to the dealer, randomly met Younes Mekrami and spoke to him about me and what I wanted. He told Mr. Mekrami I would be there the next day. The next evening I went to Herb Chambers with my friend to meet with Mr. Mekrami ONLY because I told my friend I would do so.I spoke to him, told him my situation and what I wanted. I drove a 2 or 3 year old Honda and really liked it but wasn't sure I was ready to make a purchase. I felt pressured by my friend but not by the salesman (Younes Mekrami). After some time I ended up purchasing a new Honda Fit. I LOVE THIS CAR!! It is perfect for me. I'm not so sure that I would have bought anything if it hadn't been for Younes Mekrami. I really trusted him and felt that his advice was geared to me and not to him "making a sale". I can't imagine that when I want a new car in the next few years I would go anywhere else. And I would defintely want to work with the same salesman. He wasn't pushy, he seemed honest, I trusted him, and he spent a lot of time with me. He was awesome. I walked in there simply to make my friend happy and walked out with an awesome car.Thank you Younes Mekrami and Herb Chambers Boston. You have a very happy customer.

EastBoston

Apr 12, 2010

After a long search and dealing with other dealerships, Herb Chambers in Boston was night and day compared to the other ones. If you want great service come here after you try the other ones. First I dealt with Liz through the internet and after a while we were concrete of what we wanted. Liz was able to accept and deliver the 10 black on black EX accord to test drive. Then Giau(Yow) was the salesperson that talked me through the features. He was a great individual who respected everyone equally. He was pleasant as well as attentive to things that I as customer wanted. They had a fair price for the new car and fair prices for my trades without bashing them or claiming that it will have a recall because one was a 07 Toyota. Overall great experience compared to the other dealers. For my next vehicle I will go to them again.

sebastian1127

Mar 19, 2010

This is the 3rd car I've purchased from this dealership, and I've always had a pretty good experience. This time was even better than usual. The salesperson, Christopher, was great! The finance office person was also very helpful and personable. If I need another vehicle, I'll definitely head back!

gdavila

Mar 8, 2010

This is the 1st time i bought a new car, and first time buying a car at Herb Chambers. Over the summer my father also purchased a car at the same location. Both times were extremely extremely pleasant. The Sales people and all staff members are extremely friendly. Howie and Giau are great. Giau is one of the nicest, if not the nicest, people i have ever met. The overall experience was excellent, working with Giau is like working with family. Howie and Giau went the extra mile to make sure i got the car i wanted at an extremely reasonable price. We were treated like family, the price was right and the staff members are friendly and professional. If you are in the market for a new or used car Herb Chambers of Boston is where you want to shop. This is where i will shop in the future.

VMotorsports

Mar 6, 2010

Wow, this is the first word that comes to mind working with this dealership. Shopping for my new Accord was less than desirable, until walking into this dealership and being greeted by Younes (A new sales associate). Polite, courteous and a gentleman, Younes addressed my needs and helped me select the perfect Accord in the perfect color. Mr. Schepise (The General Sales Manager) was knowledgable and quite charming, while making the negotiation process easy and advantageous for both parties. After visiting most dealerships I typically feel like I need a shower, but this dealership is head and shoulders above the rest. I will be a frequent customer of the service department and may visit just to say hello. I would reccomend this dealer to anyone looking for a new or used Honda. Again, thank you Herb Chambers for finding and employing such a world-class staff.

Jimmyb18

Mar 3, 2010

The team at Herb Chambers was simply amazing. I emailed what I wanted, they followed up with me right away and when I went in to seal the deal they were ready for me as promised. The sales team is first rate. I never felt like i was getting pushed into a bad deal and they really listened to what I had to say. It is rare that a car dealership puts the cumsomer first but that is exactly the way I felt. Go here first and you won't have to go anyplace else! I am a customer for life. Update:3/15 Update-I have to save it seems that now that the dealer has my lease and money I am not getting the fast phone calls back and help I need. I had a Automotive Protection Plan on my last car and I am now getting the run around on my refund that is due to me. This is NOT the type of service I received before my transaction was finalized! I tried to ask every possible question before acquiring my new vehicle to make sure I would get my refund and was given a lot of lip service. Perhaps my earlier review of the dealership was wrongI hope not. I will keep you all posted. If they make things right them I will be happy again with their service but I am just not sure at this point. Be careful before signing a deal here.Update 3/16: Looks like teh sales manager Mike S. is taking care of me like a customer should be taken care of and I am once again a believer in Herb Chambers. Everybody can make a mistake!

nurugger21

Mar 2, 2010

I am very pleased with my recent visit to Herb Chambers Honda of Boston. I recently purchased a new car and couldn't have asked for a better sales process from start to finish. My sales representative, Chris, was extremely helpful from the moment I stepped into the showroom until the moment I drove away in my new car. I had been considering trading in my older model Honda Accord for a new model when I was recently at the dealership for service. I was looking for a 2010 manual Accord in a similar model to what I was driving, and after Chris searched availabile inventory for literally hours, I ended up purchasing the only Honda Accord Coupe located in New England with all of the features and in the color I was looking for. I am incredibly pleased with the price we agreed upon and the entire process overall. I received more than I was anticipating for my trade-in and we agreed on a monthly payment that fit well within my budget.I HIGHLY reccommend Chris and the entire Herb Chambers team to anyone who is looking to purchase a new car. They were all truly a pleasure to work with and not once during the process did I feel pressured to purchase anything I wasn't looking for. The entire staff went out of their way to help me find the car I wanted and I couldn't be happier with the new car I am driving today. I even drove the car off the lot the day after signing the paperwork and received a very thorough walk-through of all of the features of my new car.

stonebridge

Feb 27, 2010

Everyone was professional and very friendly. Everyone said Hi, how are you. I felt like they treated me like I was a friend. I left with my new car feeling like a got a good deal and I am happy with my new pilot. I definitely would recommend this dealership.

fyneguy66

Feb 26, 2010

I gave them a perfect review because they were very friendly and helpful from the minute i walked in the showroom.... My salesman name was keith and he knew excatly what i wanted from the minute i walk thru the door... There was no pressure to buy and he negotiated with me fiendly and fairly..... My credit was not the best but he helped me thru those obstacle.

blurg

Feb 24, 2010

Although I received a good price on my car, I found that the salespeople I dealt with at this dealership would say anything to make a sale, even if they weren't being completely honest. For example, the phone salesperson assured me they had all of the colors of my car in stock for same-day purchase; when I showed up at the dealer, I discovered that there was only one color available (if I wanted a different color, I'd have to wait a few days for delivery). The salesperson told me I could put part of the purchase price on my credit card in order to earn credit card "points"--he positioned this as a "favor" that he would do for me; I later discovered that he had used this ploy to trick me into putting down a much larger deposit ($3000 instead of $1000) than I was required to put down. When I asked him why he wasn't honest with me, he got very angry and wouldn't respond; meanwhile, another salesperson told me that they didn't like to use the word "deposit" because it scared customers away. When I was negotiating the deal (on a Friday), the salesperson assured me I would receive my car on Monday. When I called on Monday to arrange to pick up the car, the salesperson claimed he had never promised it would be available to pick up on Monday, and that it wouldn't be ready until Tuesday night. I would never purchase a car from Keith Banks-Obanor again. Although he is a very smooth salesperson, he is also very slippery... and would say anything to make a sale, even if it's not entirely true.Finally -- lots of other smaller complaints. When I picked up my car, they proudly showed me a document indicating that they had done a full inspection of the car prior to my arrival. However, when I drove the new car home, I discovered that the tire pressure light was on and the tires were almost completely flat. Not a big deal (I just stopped at a gas station and filled them up), but it made me think they had either rushed the inspection or hadn't really done it at all.In addition, my car was missing the floor mats. When I called the next day to ask for the floor mats, Keith was *very* annoyed to hear about it and I had to push very hard to get him to provide them to me. Such a rude individual. People like him give car dealers a bad name.

Honda2010

Feb 13, 2010

The sales man Alex does not give me pressure during negotiation. I had time to think price and check others. And very fair price. Actually I got better offer than Honda Nationl offer. The dealer is open until 9pm. This is easy to stop by the dealer after work.

jrasp

Feb 10, 2010

The staff was very helpful and accommodating. Everyone was courteous and helpful throughout the whole process leading up to my decision to purchase, as well as afterwards when I had further questions. The process was very fast and simple. I don't think I was offered enough information on the additional warranties and protection plans they had to offer, which made it feel like the sales manager was just in it for quick commission. But overall, a great experience.

KMJoyce

Feb 2, 2010

Giau was patient, helpful, informative, friendly and a pleasure to do business with. I walked into the dealership on a Monday evening with my father. My only goal that night was to get information about what my options were. I was planning on replacing my 2001 Honda Civic with something that had all wheel drive or 4-wheel drive. Within a couple of hours, I wrote a check and was making plans to pick up my new Honda CRV. I thought I was just "browsing" but in the end I ended up buying. I really appreciated Giau's good work and will definitely consider purchasing future cars from him.

soundp1

Feb 1, 2010

The dealership is conveniatly located in Boston on Green line. The dealeship is clean with ample space and good product demo.Sales and Manager staff are professional and knowlageble. I dealt with Chris and James.Very fair and compatitive pricing and great service.

elhavina

Jan 25, 2010

I had a GREAT experience with Herb Chambers of Boston. Howie Reske and Kathy Smith worked with me in getting a price on a new Honda that I would be pleased with. Kathy walked me through everything about my Honda Coupe and Jedo Gonclaves was awesome with setting up my great finance package. Overall, the team that worked with me was such a pleasure, one of the most positive experiences I have had with a dealership. I looked forward to corresponding with Howie, Kathy, and Jedo, who all played an integral role in creating a very positive experience for me. I applaud the team that they have there and am very receptive to no pressure selling, which is something that Herb Chambers of Boston employs. I felt very comfortable giving my business and left with a smile on my face. Their services department is also great. Not your typical service that you get from a dealer, they actually aim to make you happy. They even wash and vacuum your car without any extra charge. These little things make customers happy, and Herb Chambers of Boston knows that. I HIGHLY recommend anyone looking for a new or used car to seriously consider this dealership, again Howie Reske, Kathy Smith, and Jedo Gonclaves were the only 3 people I dealt with and each one was awesome! Visit their services department as well!

michellebratti

Jan 18, 2010

This dealership is definately number one in customer satisfaction. The prices cannot be beat, and they sales team are willing to work with their customers to commence an agreement that is satisfactory to both parties. It is important to also note all the "little things" that make a great deal once the purchase has been completed. The team makes sure that you are satisfied, and work hard to take care of all the sometimes cumbersome paperwork, registry details, and arrangements for delivery, etc. This is the third fifth car my family has purchased from this dealership, and Howie especially, and we would not go anywhere else. Thank you!!

smcdonnell

Jan 18, 2010

Kathie was great to deal with. This is our second car we have leased with Herb Chambers and Kathie. She always returned my calls/emails and was always so courteous to myself and my children. I would definitely purchase another car with Kathie. You are lucky to have such a great employee working for with you. She is an asset to your company!

eastie248

Jan 11, 2010

I recently purchased a 2009 Honda Accord & it was much easier than i imagined it to be. The customer service was not only impeccable, but it was a very speedy & smooth experience. I signed the papers & I was able to pick my car up the next day with no issues. I am proud to say I am the owner of a new 2009 Honda Accord thanks to the help of Herb chambers of Boston.

jdeignan

Jan 1, 2010

We just purchased new Honda CR-V. This was by far the easiest vehicle purchase we have ever made (9 Honda's so far). I normally hate shopping for a new car and having to deal with cut-throat salesmen...but my recent purchase of a CR-V at Herb Chambers Honda of Boston was a breath of fresh air. Prior to coming to Herb Chambers, my wife and I had shopped around at several local dealerships...invariably we ran into one issue or another; can't find the vehicle we want, wrong color, wrong price, or downright insulting offers on our trade-in.We finally got a referral, from a relative, to speak to the sales manager at Herb Chambers Honda, Howie Reske. We contacted Howie Reske directly. Howie is a no-BS kind of guy. He gave us a great trade-in price for our car and a great vehicle price on the new CR-V. Howie turned us over to one of his sales reps, Jose Carrasquillo. Both Howie and Jose were very honest, friendly, and accommodating. The car was delivered 2 days later to two very satisfied customers. Thank you Howie and Jose!

julieg1983

Dec 30, 2009

Buying my first car was a nightmare from Herb Chambers. I am a student in PA but my family is in MA so when I came home for thanksgiving break I stopped at Herb Chambers to look at a new Honda Civic. Worst mistake of my life. Getting everything together so I could finally drive the car back to school took over 2 wks and then I finally pick up the car and learn a week later that the car I was given was reported stolen. So now I am in PA driving a stolen car and my sales rep is of no help. They basically wanted me to drive a stolen car back to MA so I could exchange it. It wasn't until we begged and got a lawyer that they finally agreed to drive my car to PA and pick up the one they had reported stolen. Never again will I buy from them and avoid Keith Obanor Banks or whatever his alias is at all costs! He is the most disrespectful and incompetent person I have dealt with.After writing this review I was contacted by Mr. Howie Reske manager of Herb Chambers and he offered me a very sincere apology and compensation for everything that had happened. I am glad he got involved and helped me resolve this issue. I look forward to working with him in the future and will recommend this dealership to anyone I know who is buying a car.

Zeinrich

Dec 28, 2009

The sales people were very helpful, knowledgable, and very friendly. They made an extra effort to get me the car I wanted in the color I wanted at an excellent price. The car I wanted was at another dealership. They pushed through the transfer paperwork as fast as possible and got it to me in about a day.

michel30

Dec 9, 2009

I had a very good experience at this dealership, everybody was nice and helpfull. I bought 2010 Accord coupe EX and I am very happy with my new car and definitely recommend Herb Chambers Honda of Boston to all my friends. I never thought that buying a new car will be that fun!!

mikederb

Dec 9, 2009

I've been dealing with these guys for 20+ years and they're fantastic. Their customer service is great. They schedule appointments quickly and keep you informed of your vehicle's repair status. They do high-quality repair work. I've never had to bring my vehicle back for something they didn't fix correctly the first time. The service people are friendly and don't try to sell you services you don't need. I trust them. They're very reasonable pricewise and don't try to nickel-and-dime you every chance they get. They understand that there are a lot of places to have your vehicle serviced, so they go out of their way to always do their best to make sure you come back. They also have a shuttle that can take you pretty much anywhere in Boston and the surrounding communities if you leave your vehicle for the day. Their waiting area is spacious and they have TVs and computers available if you wait for your vehicle.

Robyn32

Dec 8, 2009

I was greeted by Maria as soon as I walk in. It felt as though they were waitting for me. She was very nice and explain everything so that I could understand. She was very easy going and with the help of her manager Don they help me find the perfect car for me. I leased a 10 Civic EX. I am very happy with the service there. I will send anyone that I know who will be needing a new car.

mezk

Dec 7, 2009

I saw an add in the boston globe for the 2010 Honda CRV, and was a little skeptical about the low lease payment. I called the dealership, and spoke to woman named Liz, who informed me the add was correct. Later that day, a manager named Don Smith called me back, and asked if he could assist me, and informed me that here were a limited number left at this price. We agreed on an appointment that saturday, I was surprised to meet Mr. Smith waiting for me at the front desk. In the end Jonathan Dias was my sales men, i was very happy with his relaxed sales attitude. I will service my CRV there and hope to do business there in the future.

fancisjr

Nov 6, 2009

There were a few glitches but I really like working with Howie Reske who treated me with respect and gave me a straight up, no 'BS' price. And also I really liked working with Yao Luong, who went the extra mile with personal attention and concern for me.

ytra

Nov 3, 2009

This is my third Honda lease in the past seven years. Two of these leases have been through the Herb Chambers Honda Dealership. Previous leases were for Honda Accords but this time I chose to go with the highly rated 2009 Civic due to the fact that I desired a car smaller then the Accord plus a car offering a little better gas mileage around town. I have had no problems with my previously leased Accords and expect the same or better of my 2009 Civic. Being physically unable to return my 2006 Accord to the Herb Chambers Honda Dealership upon the expiration of my lease, the dealership took care of the delivery of my newly leased car and the turn in of my old car. I am very satisfied with Herb Chambers Honda Dealership.

dspada

Oct 30, 2009

Howie and Keith treated me with the utmost respect and were very attentive to my needs. They answered all my questions, were cordial, and didn't make me feel pressured in any way.Keith was fantastic in his follow-up and explaining the details of my new purchase.

tp12

Oct 29, 2009

I had a great experience at this Herb Chambers dealership. I purchased a preowned certified CR-V fully loaded and I am very happy with it. My sales man was very friendly and helpful. I would definitely recommend this dealership. I love my CR-V and have no regrets. Thank you.

tvoutiritsa

Oct 28, 2009

Everything about the service here was great. Keith was fantastic to work with. He was extremely knowledgable about the cars and also about the deals they were offering. I had my new car within 24 hours and they handled all the paperwork with the registry so that all I had to do was drive my car home. When I picked up the car Keith went over the whole interior with me and also showed me where to look for additional information in the manual, should I forget anything in the future. He also followed up with me a few days later to see how I was enjoying my new car. I would definately recommend Keith to anyone I know that is looking for a Honda. It was a great experience working with him.

dasj

Oct 25, 2009

Howie Reske was the manager that I spoke with by phone initially, and then dealt with David Diccio and Don Smith throughout the transaction of leasing a new 2009 Honda Accord Lx. I also had spoken with several other Honda Dealers in the Boston area that said they would not do Herb's ad price of $198.00 PER MONTH. I had COME IN EXPECTING THE WORSE BUT WAS HAPPY AS David and Don Smith offer me two color choices. David followed up in a timely fashion but was never "pushy" in my dealings with him. I would highly recommend that anyone considering a Honda anywhere in Massachusetts. Additionally, I was told to call Don or David to help Schedule my first service appointent.

dahdata

Oct 21, 2009

I recently purchased a pre-owned Honda from Don Smith and was very pleased with the entire experience. I especially liked the smart pricing and the personal attention I received. I am extremely busy and work out of state during the week so the Saturday and Sunday service hours were also especially important to me.

Lisasus

Oct 14, 2009

I had a great experience at Herb Chambers and am very happy with my purchase experience. My sales person was committed and diligent in helping me get the financing I needed to make this purchase. And it happened quickly! I love my new 2010 Honda Insight! Thank you, Giau!

benoykg

Oct 9, 2009

Will never recommend this dealer! I believe if you want to see how a rookie can be stupid come to Herbs. On my first visit he was asking stupid questions and at the sametime multi-tasking, no not searching for cars, BUT biting his nails or some dry skin off his fingers! Whatelse do you need to get turned down??!!! Please teach your rookies some mannerisms. He kept on asking the same stupid questions like before, during and after test drive like- so why do you like a V6 than a four cylinder etc. I believe, I did more talking and had more knowledge about the car than him. As a matter of fact when I enquired him about a used car on edmunds he didnt have a clue as to how to find it and I finally took the computer and found it out for him??!!! When you go in with a trade obviuosly you know that the car to trade in is not the perfect car so I think one does not have to exaggerate the dents or paint scratches and look from the corner of his eye that I make sure he is examining with minute details. I know my car's defects! Anyways on my first visit the rookie and his senior salesperson (who was experienced and better- I have to admit) could not match my so called 'low ball', Next day Bill asked for an appointment to which I called and checked twice that if only and only if my price is met I am going to come to which he agreed. After work, sitting in traffic for half hour I reach there only to exit out of the showroom furious in 5 minutes. I regretted to have even shown up since they gave another price! Fine if the dealer dint want to sell then why waste a customer's time. If I have low balled then get rid of me not bring me again and talk from the beginning and try spend 2 hours in a row!

samscott

Sep 30, 2009

Our Salesman, Jose E. Carrasquillo was knowledgeable, respectful. honest and very personable. In no way did he engage in the obnoxious "Hard Sell".Lascelles Mackenzie, the Financial Officer, could not have been more accommodating and pleasant.We would never buy a car from any other dealer than Herb Chambers Honda.They are a class act!!Janet F. Ralph

ibchillin187

Sep 21, 2009

Very friendly and comfortable atmosphere. Howie Reske and Giau Luong was very helpful of my needs, concern and answered all questions asked. Wanted a 2009 odyssey but none in my color was available. Was informed of status of my 2010 vehicle. Did not feel any presurre. I will be back for my next purchase of a Honda.Sandy Wong

NNeary

Sep 21, 2009

My experience with Herb Chambers was great. Lets face it, buying a new car is never a good time. Although in all of my car buying experiences this purchase was the smoothest, the most friendly,& the most knowledgable. On top of that, I did not leave this dealership feeling that I had been had. I thought they were very fair and I am extremely satisfied with everything.

kc8289

Sep 18, 2009

Despite some initial disagreement on price, once I gave them a thoughtful buildup on market values, other prices for similar cars, and valuation of the trade-in, they very quickly got to my price on the 2009 Honda Pilot and actually for the same price, surpassed my expectations by putting me into a 2010 model for the same price. Key to their sales effort: once sales manager discerned the type of buyer I was and the reality of other market prices, realized a deal could be had, they agreed to a deal very close to my price. If you do your homework and can demonstrate effectively how you got there and justify your price, you will be satisfied. Of course you should never expect to leave the dealer without any profit fpr themselves. These guys "got it" and made my purchase painless, and when I am in the market for a Honda product again, will buy from them.

huatoan

Sep 11, 2009

It was a great experience, the salesperson took time walked me around entire vehicle and he be sured that I understand all the features of the vehicle. The team manager was great, J. J. gave a really good deal. Thanks a lot. I am really happy with my 2009 HONDA FIT SPORT MT. I am strongly recommend the dealership and my salesperson to anyone that is looking for a new car.

bharrisbink

Sep 10, 2009

Hey world! If you're looking to buy or lease a new Honda, Herb Chambers Honda in Boston is the place to be!!! Howie and George were so nice and took such excellent care of me! They treated me with the utmost respect and addressed any concerns/questions I had with great care and immediate attention. And if you're concerned about pressure, look someplace else, because you WON'T find it in THIS dealership! From the moment I walked in, I felt at ease and very comfortable. I wasn't "attacked" the moment I stepped into the showroom. And the sales process was very enjoyable and, an overall GREAT, GREAT EXPERIENCE!!!I highly recommend this dealership and if you want to add to your positive experience, ask for George or Howie. They'll take VERY good care of you...!

mary z

Sep 3, 2009

From the minute I walked through the doors, till I left with my new crv, was the best experience I have ever had in an automobile dealership. Keith, during the sales process, i felt very relaxed , Keiths assistant was very polite and informative on the crv. In to the bussiness office all ran smooth. When I took delivery of the crv I recieved a complete overview of it, As I said in the beginning the best experience I have had, and will recommend herb chambers honda to all.

dekole

Aug 30, 2009

This was my first car purchase, and the dealers at Herb Chambers have been very helpful. I worked with Giau, who was always very friendly and helped me find a good car that fit my price range / budget. I appreciated the fact that he wasn't pushy and didn't try to pressure me into a deal that I wasn't comfortable with. I am quite happy with my car so far, and I would definitely recommend this dealership.

JasonJones

Aug 23, 2009

Overall I had a positive experience at Herb Chambers Honda in Allston, MA. Steven Shlosman was my sales rep. The test drive was long and enjoyable. He was courteous during the sales cycle. Steven accepted a fair buy back price (Kelly Blue Book) for my used vehicle which I traded in towards my new 2009 Honda Accord Coupe. The deal price for the 2009 Honda Accord Coupe was fair. The transition from signing the paperwork to obtaining the vehicle with registration, plates, inspection could have been faster but Steven and his manager were able to compensate me for the minor delay. I know things don't always go according to plan but its important that the customer comes first and Herb Chambers of Allston, MA understands this principle. At this point the only open item is my check for my trade in. I expect this to be delivered in the next few weeks. Overall the car buying experience at this dealership was very enjoyable. I will return when it comes time to buy a new car.

learnerm

Aug 20, 2009

Herb Chambers Honda, Boston is fantastic. I have just purchased my 3rd vehicle from them in 6 years. Their Sales and Service Departments are far beyond excellence. The people there are great to deal with. They are fair, honest, and open. There is no nonsense, no hours of negotiations, etc.......They do not waste my time like other dealerships do. As a side note, it's a 40 mile drive for me to get to Herb Chamber's Honda of Boston, and I pass plenty of car dealerships with plenty of good deals along the way. However, I know that there is only one destination for me to buy a new vehicle and that's Herb Chamber's Honda of Boston.

cameluck

Aug 19, 2009

This was my first experience buying a car, so I was apprehensive about the process. I was quickly put at ease when I met my sales consultant. Christopher Behrendsen greeted me warmly, answered my many questions, and helped me every step of the way. He did a wonderful job showing me the types of cars that fit my need and price range without pressuring me to buy. The day I picked up my car, he drove me 10 miles out to get my plates off my old car - talk about going the extra mile! While everyone was friendly and helpful at the dealership, Christopher's kindness, honesty, and patience cinched the deal for me. I appreciated working with him, and highly recommend him and this Honda dealership.

chatham

Aug 18, 2009

I came in because friends told me that they were the best place to find a new car.The people were very fast to help me including the sales managers and yow the sales person. the location was great I came from work and I was in and out very fast.two days later I picked up my New 2009 accord exl coupe.I would recommend this dealership to everyone!!!!!!!!!!!

maderjj

Aug 17, 2009

I experienced a very smooth and friendly process of buying a new car.I am particularly appreciative of the help and patience of the Sales Consultant working with me while dealing with some errors and inefficiencies of my insurance company. The car was delivered

soundp1

Aug 15, 2009

Steve was kind knowlegeble & reseptive.The vehicle was bought with ease & without hastle. Was delivered when promissed clean & gased up. Best time I've had buying a car. Will recomend everyone I know to deal with him.11111111111111111111111111111111111111111111111111111111111111111111111111111111

botashi

Aug 10, 2009

Ed Hohman ably and cheerfully assisted with a sale of a new Honda Fit that that some unique circumstances (anticipated re-registration in another state). We were very impressed with his service and attention to our needs. He made the car buying process as simple as possible and got us exactly what we wanted in terms of vehicle.

FitGirl09

Aug 8, 2009

My experience at Herb Chambers Honda in Allston was great. Keith was very informative and helpful. He knew how much my new 2009 Honda Fit Sport meant to me and he made sure I was taken care of.Paul Dineen was very helpful when it came time to pick out the accessories for my new car. He helped me to make the right decisions and took care of it ASAP.Herb Chambers Honda in Allston is excellent and I would recommend these guys to anyone buying a new or used vehicle!

mcarey617

Aug 4, 2009

My wife and I had a great overall experience. We had friendly, prompt service from the showroom to the back office. We visited other dealers and were shocked at the level or lack of customer service when comapred to Herb Chambers Honda of Boston. Top notch all the way!

baldy

Jul 17, 2009

Excellent customer service. Had nothing but good experiences every time I visit the dealership. Everything smooth, no pressure. Car returned on time as promised and invoice always reflects the work that I request. Everybody always seems to be happy at work and willing to help. Will continue to use Herb Chambers as long as they are open for business.

dinom55

Jul 16, 2009

They took me on a test drive & found the exact car I wanted. Also I recieved a signifacant discound off the manufactures list price. They treated me with respect and made my buying experince very pleasant. I would definiatley recommend Herb Chambers to my friends & family for purchasing a vehical.

gloriagloria62

Jul 16, 2009

After extensive research on the internet, I decided to visit Herb Chambers of Boston. I was greeted politely. I explained to the salesman what my needs were and what my budget was. Very quickly I was looking at several options that were just right for me.I never felt pressured.I felt well informed and was able to make an educated decision and happily purchsed my new van . I believe in the tell two friends system when you have a good experience, and I did have a good experience. I want to thank Howie and Karen for all thier help.

Orangia333

Jun 24, 2009

I do not want to do business with this dealership ever again!!!They are disorganized and made me wait for hours and hours in their showroom.No price to be disclosed until they talk about their things in the backroom andespecially Giau Luong is one of the worst salesman I ever met. Don't buy Honda from this dealership!!! You will get nothing.

rea

Jun 13, 2009

Herb Chambers acts like an old-fashioned, pre-Internet dealership. Every other dealership I've dealt with e-mailed me good, low, invoice-based prices, or gave me them over the phone. They didn't demand that I be in the showroom, or that I be ready to buy that day, or insist that any price they give expires if I leave the showroom. They just gave me a price in writing, upfront, no fuss, no arguing.Herb Chambers Honda, in contrast, wouldn't discuss prices unless I was in the showroom (which I was) and ready to buy immediately (which I wasn't). They apparently don't want to be comparison shopped. Well, that may be in their best interest, but it's definitely not in mine. I've visited Herb Chambers every time I was car shopping over the last 35 years, hoping they would have a better attitude, and I've always walked out and bought elsewhere.Why on Earth would I want to deal with secretive salesmen (and their managers) who restrict my shopping style, when all the other dealers are being open, upfront, competitive, and accommodating?

marf1975

Jun 6, 2009

Best car experience i ever had, Howie and Kathie they were professional, friendly and very helpful. I most definitely will be back to this dealership for sales and service. I highly recommend this dealership. And i love my new Pilot. Thank you guys. By Marco Ferreira.

starfish1

Apr 2, 2009

Plesae delete my previous post. This is at the car dealership's request. Instead I would like to add the following poem. I think it will add something good back to the universe: Storm Windows People are putting up storm windows now,Or were, this morning, until the heavy rainDrove them indoors. So, coming home at noon,I saw storm windows lying on the ground,Frame-full of rain; through the water and glassI saw the crushed grass, how it seemed to streamAway in lines like seaweed on the tideOr blades of wheat leaning under the wind.The ripple and splash of rain on the blurred glassSeemed that it briefly said, as I walked by,Something that I should have liked to say to you,Something . . .the dry grass bent under the paneBrimful of bouncing water . . . something ofA swaying clarity which blindly echoesThis lonely afternoon of memoriesAnd missed desires, while the wintry rainUnspeakable the distance in the mind!)Runs on the standing windows and away.Howard Nemerov

rosborne

Mar 31, 2009

I found George and Harry very knowledgeable, straightforward and pleasant to deal with. The process went about as efficiently as possible, and I drove out with a new car that same day. I'm happy with the car, intend to return to the dealer for service, and would certainly recommend both the dealership and also these two individuals.

Bradley

Mar 25, 2009

I travel a lot so a needed to shop by phone at a reliable dealer and one I could trust. HERB CHAMBERS HONDA OF BOSTON was the one. I was shopping for my son, his first car. I knew exactly what he wanted and the price I/he was willing to pay. I spoke with Kathy who was pleasant and well informed. She had the car in stock and told me that my son and I could stop by for a test drive on Monday afternoon. My son first car a Honda Civic. He drove the car fell in love with it he made the purchase and drove away the same day. Thanks Kathy for a great car buyer experience! I HIGHLY RECOMMEND THIS DEALERSHIP!

Big Red

Mar 15, 2009

I decided this was the weekend I would shop for a car it has been over nine years since I purchased my last car and I was apprehensive about going out alone. I headed out with a friend. We had a few dealerships in mind and spent some time at each dealership. It is interesting how they operate and sometime dont take woman as serious buyers. The one I was most impressed with was Herb Chambers Honda. When we walked in the door we were approached almost immediately even though the dealership was busy on Saturday afternoon they made sure to least say hello almost immediately. Unlike the other dealership which I visited on Saturday and will not mentioned it took a crane to get the GM out of his seat until I asked him if he wanted to sell a car or not this was after visiting Herb Chambers. At Herb Chambers they take the time to explain the car and its features. They want to make sure it is the car you like and one that you will be happy with. Every thing seemed to be falling into place I was waiting for their pitch. What can I do to make you buy today, however, that did not happen. What happen was the GM said when you finish shopping today and you made you decision let me know. They never bad mouth their completion, just stated the facts. I was so soured at the other dealership for their poor miss management of customer service and please with everything at Herb Chambers Boston that I called later that evening and said you just sold yourself a CR-V. They stand out in the crowd and I shopped around and did my homework. They are professional; their pricing is good and fit right into my budget. From start to finish it was smooth. The transaction was flawless and I can not wait to experience their service department as I have heard nothing but good things about that. Thanks Mike and George for making my car buying experience one that I will remember and know I can recommend all my friends too!!

LorraineJ

Mar 14, 2009

It was late Wednesday afternoon; however, I needed my car inspection sticker. I thought I would drive into the service department, although late I was greeted with a smile. The service department tagged my car almost immediately and brought into the back. While I was waiting I decided to shop around in the showroom. Sales guy, of course, did not know I was only there for a sticker and greeted me promptly. When I mentioned I was not here to buy they did not dismiss me instead they took the time to get to know me. Because of that conversation I had with the sales guy (I think his name was Jose) I probably will be back for a new car in summer. There was no pressure or crazy sales talk. Just friendly informative talk. Before I knew it my car was ready. Much to my surprise they even cleaned my car. I thought what a nice touch! I most definitely will be back to this dealership for sales and service. I highly recommend this dealership.

Rosanne

Mar 10, 2009

My boyfriend and I went shopping for a car over the weekend. I felt the car buying experience to rather pleasant. We dealt with several sales people. Drove a few cars and settled on a new Accord. Pricing was fair. There was no pressure to buy, however, they had all the right answers and pricing that I needed to fit my budget. I great buying experience. I would recommend this dealership.

Tucan

Mar 7, 2009

Honda Service - I was speaking with Mike today regarding service on my Honda. The service needed is going to take a couple of hours. Mike suggested that I leave the car for the day and he would arrange for me to have a rental car for me. This would work well as it would not interfere with my day and I could return at the end of the day and the would be ready. I thought this was great customer service. When I arrived the day to have my service done the rental car was ready for me to drive away with no waiting. When I return to pick up my car there was no waiting on that end too! Excellent customer service. I will always go to Herb Chambers Service Department for all my concerns which are few and far between. Thanks again Mike

conchord6

Mar 4, 2009

i brought my car here for service....biggest mistake ever. they charge an OBSCENE amount of money, and actually returned my car to me in very dangerous condition. within five minutes of driving my car home from the dealership, it broke down and i had to get it towed. obviously, they did not do whatever they said they did. i was lucky this didn't happen on a highway or it could have been much worse. the customer service is okay, but the actual service and technicians are not doing their job....i am appalled that the vallet allowed me to take my car home. i cannot emphasize enough how horrible this experience was. do not patronize this establishment!! if you do, be VERY careful...don't let them rip you off and endanger your life.

scoren

Mar 3, 2009

My best exprience ever at a dealership. My prior dealership of a number of years let me down this year and I was referred to Herb Chambers Honda. Staff was unvelievably helpful and very transparent in our dealings. I felt I was well taken care of and that my business mattered to them even after the sale. I wish I had been doing business with them all along. Can't say enough about the great expereince. Took a lot of the anxiety out of the car buying experience. I would recommend them to anyone (and already have). The price was very competitive and realistic given the current economy. I felt I made a very good deal and there was no sense of being taken advantage of by superuor information on the part of the dealer. The general sales manager, Howie Reske, was great and the salesperson, Kathy Snmith, could not have been more helpful. Five stars all around!

surfwax

Feb 24, 2009

I chose this dealership because of its convenient location in Boston and multiple awards listed on their site. I was looking for a 2008 Honda Fit, in Storm Silver with the standard sport package. They had several listed on their website as being "in stock" and they confirmed this when I called. I came in to meet with a sales person who promptly told me they did not have that car in stock and then proceeded to try and sell me several different color fits with different trim levels. Ken informed me that he couldn't get the car I wanted and that he checked dealerships all over New England. I was prepared to make some concessions on my choice of vehicle when I decided to check with other dealerships. Prime Honda had one it could bring in from New York by the next day and Honda Village HAD THE CAR I WANTED ON THEIR LOT. This information is known to all dealerships so they can swap inventory to serve their customers. Herb Chambers FLAT OUT LIED to me. I called Ken back, told him that I HAD FOUND the car IN BOSTON and suddenly Ken's manager picks up promises they'll get the car yadda yadda and it'll be ready to pick up in a day or two. Needless to say the car didn't come on time, wasn't ready on time, and I BARELY was able to pick it up before having to take an important trip to see some family members. BOTTOM LINE: AVOID HERB CHAMBERS LIKE THE PLAGUE!I walked into this dealership ready to pay STICKER PRICE for an exact make and model color and trim, all they had to do was sell the car to me and they failed at that.

cityperson

Feb 3, 2009

I hadn't bought a car in a long time and based on previous experiences was apprehensive about the whole process. An inexpensive subcompact car was my goal and I was particularly interested in the Honda FIT. I was so pleasantly surprised by my entire experience at Herb Chambers Honda, Boston. I immediately felt comfortable as I began to talk with Howie, the general manager and Kathy, the sales person. They were friendly and professional. I test drove the FIT and didn't feel any pressure from Kathy. She answered questions and provided information but it was all low key. I had done pricing research and the price quoted was on target with everything I had seen online. I loved the FIT but wasn't ready to commit that day and felt no pressure to do so, in fact it was the opposite. We ended up purchasing the FIT and loving it and I think the whole Herb Chambers experience contributes to that good feeling.

Mike2

Feb 3, 2009

Herb Chambers dealerships are like no other dealerships around. Their staff is committed to insuring 100% Customer satisfaction. I recently went into Herb Chambers Honda of Boston to look at buying a 2008 Ridgeline. I had mentioned to Paul Dineen (Service Manager) that the battery in my wife's 2003 Honda Odyssey (bought new at Herb Chambers Honda of Boston in '03) was recently replaced, and that I lost the radio code. Paul said he would have one of his mechanics pull the radio out and fix it for me at no charge, even if I decided not to buy a new Ridgeline that day. That's just the type of service these folks offer. This was a minimum $120.00 job, and they did it at no charge, with no committment from me to buy a new vehicle. I went inside to personally thank Danny the Mechanic. In the end, I bought the new Ridgeline anyway. They installed a new trailer hitch at a reduced price and did a fantastic job. I don't need to shop around. Howie (Sales Manager) and Kathie (Sales) negotiated an excellent deal with me. Honda makes an excellent product, and for me, there is only one place to get it..............Herb Chambers Honda of Boston. I am totally satisfied, and if I could rate them higher than "5", I would do so.

bostonhonda

Dec 1, 2008

I decided to ignore prior reviews and give Herb Chambers a blank slate. Despite offering a fair price on a car, they consistently pushed me against the clock and never considered my interests as a buyer. Everything was about finishing the sale within the day and pushing a car without searching for the best fit. I can't imagine that anyone would value their experience here, hence the prior ratings you read. Each time I visited this dealer, I had a check in hand and intended to make an offer. This is truly an awful place -- don't waste your time or money.

mkmurray9

Sep 20, 2008

I leased my first civic here and, 2-3 years later, bought my first civic here. That experience was quite positive. In the market again 11 years later, I returned. This was early in the process. I was in the market but in no rush. I was thinking about another civic or a civic hybrid. (I was also considering a mini or a prius but was motivated to buy a Honda hybrid for the tax rebate I would get for it.) I was clear with the salesman that I was just beginning to think about this, felt I had a lot of research to do, and wasn't planning on making any decisions for at least a month. He could tell me nothing of much use about either car. He, and his manager, who actually asked what they could do to make me commit that day, both spent all of their time badmouthing the hybrid. Literally all they could tell me was how I'd have to spend $4500 within 7 years to replace the battery. They did let me drive one fwd and back on the roof. I asked for some literature that described the new civics, the hybrid, some comparison, anything. I was surprised I had to ask; I was shocked when all I left with was one photocopied single-sided sheet of the prices of all of the different models. That was it. They knew I was going to mini, next door, immediately afterwards ... which led to the final moment of unprofessionalism. Could I come back after and tell them if I had eliminated the idea of buying a mini afterwards. I was really frustrated, disappointed, exasperated by the entire experience ... and am now the owner of a Prius.

Ms.Mcgee

Sep 16, 2008

I'm not usually a person that reports when someone does a good job. Although I am DEFINITELY a person that speaks when something goes wrong. However, my experience at Herb Chambers in Boston has compelled me to change my ways. I will admit Herb Chambers was NOT the first dealer I contacted but as soon as Jasmine answered the phone I knew there was something different. She was patient,courteous, and most of all informative. She invited me in to go over my options and promised a stress free environment. Even though I agreed to an appointment I was still weary about the way things would be when I got there. To my surprise everything was just as she said. She greeted me at the door with her associate Jose. Jose took me on the test drive went over all of the features that Mohammed at Bernardi neglected too. When it was time to go review the numbers I just knew this was the part when things would go wrong. Again, I was mistaken I was presented with the same pricing I had discussed with Jasmine. Needless to say I am now the proud owner of a 2009 Pilot. I have already told half of the staff at my job and really felt a need to tell everyone on the web. :-)

sandy0701

Aug 14, 2008

This dealership is full with obnoxious staff. They shouldn't be in the business of selling cars. We had a really bad experience in dealing with this dealership in terms of communication, friendliness, follow up, pricing and good will. I hope owner of this dealership is aware of these practices. We will never recommend this to anyone.

violetem

Aug 1, 2008

I went to Herb Chambers to look for an Accord to replace the one I had purchased a while back from a different dealership. It was one of the worst experiences of my entire life and I ended up crying in the middle of the show room as a manager screamed at me over a parking ticket his employees caused. Heres how it happened:A new sales person, Carlos, was very helpful and low key (but never actually showed me the car I asked to see). Despite his helpful attitude, several managers came to me to apologize for his lack of experience (which I thought was fairly rude...he was doing a great job). I was forced to do a prolonged negotiation with one of the managers when I found a car I liked. He went back and forth to his supervisor several times and refused to bring down the price. When I finally moved my chair to leave, he offered me the price I had been insisting on the whole time. I said great, and asked for a 24 hour hold (which shouldnt have been a big deal since they didnt even have the title on the car yet/couldnt sell it yet). The supervisor then just stood up and left (which I take means we no longer had a deal). I apologized to poor Carlos but I dont buy things on the spot for $15,000.When I went outside my car had a ticket (because they moved it from the paid meter when they estimated it as a trade-in). I came in for them to pay the ticket and they made me wait 15 minutes while the managers were hanging out behind the glass door chatting, laughing, and eating dinner. Finally a different manager came out and forced me to show him the exact meters outside despite their obvious error. He made a snide comment to a friend of mine who responded by yelling at the manager. The manager then started screaming at me (I didnt raise my voice) to the point that I ushered him inside to talk to his supervisor. He yelled at me enough that I started crying from anger/frustration until every supervisor came to take care of this issue and throw their business cards at me. (Thanks to James for taking care of my ticket.)Needless to say, I will never return to a dealership that literally screamed at a customer until they cried.

screwHondaofBoston

May 1, 2008

Very honest dealorship , Howie is a great guy and highly recommend them. My family has bought four Honda Accords from them (yeah I know, we love Honda's) including myself. Very happy with purchase!

margaret7342

Apr 22, 2008

worst dealer in planet, the worst sales people. I can smell herbs going out of business soon if he doesn't revamp the whole system and culture there. For now, make your purchase elsewhere.

fventura

Feb 12, 2008

Setup an appointment to view a particular vehicle. Told them I already knew the model wanted to test drive a particular trim/color to buy it if I liked it and we agreed on price. They told me it was at a remote lot and they could have it there for an appointment at 12:15, could I make it then.Got there at 12:15 and no car yet...it was on the way. So they started the appraisal of my trade in while we waited. Then would not show me the car until we negotiated a price.Bottom line I have been to four other Honda dealers and a few other brand dealers sand had appraisal of my trade in and the exact same model I was looking to buy. These guys where 10% or $1500 lower on what they would offer for my car and $1500 more for the car than any other dealer I spoke with. I don't think the car was ever brought to the dealership the whole time I was there.Big waste of time. Avoid at all costs. They had a ton of room in their pricing and didn't care to even try to get my business.

sermin

Jan 19, 2008

Hi, I'm trying to get a contact info to make a complement about Herb Chambers Honda Boston dealer. Should I keep in touch Honda or Herb Chambers. Cause I was trying to learn the conditions of buying a Honda car and sales person got my $1000 dollars from my account without my permission. So I've written a complement letter about his attitude but I don't know where to send. thanks for your help,Sincerly,Sermin

mdurell101

Jan 3, 2008

The dealership in Brookline made false promises about taking our leased Honda on trade for a new Honda. They claimed that as part of the deal we would not have to pay the overage on the miles. After a month we got a bill from Honda leasing that we not only owed for the mileage but that we also owed a late fee for turning the car in late. The car was turned into the dealer on time but they held onto it for a month.Now they are not only refusing to pay the mileage as promised but they are not even helping us to straighten out the late fee issue.We will never buy another car from Herb Chambers.

sadday

Oct 13, 2007

A car is just a car. I want the car to be reliable and get me from A to B safely. So I am glad there are options other than Herb Chambers out there, and I will take my business elsewhere after my recent experience. I know there are not the appropriate channels within the Herb Chambers company, or the industry, for that matter, to address what happened to me, so when I saw this website I thought I might at least be able to warn others. I was told the price of a car. I gave my credit card for deposit. I was happy and excited about finally having my car search behind me. I should have known that was far too easy. I received a follow-up call to come back to the dealership because there had been a "mistake". It seems, the salesperson and the manager had a miscommunication and made a "mistake" where the price I had been quoted, and agreed to, was $2000 wrong. The offer was $2000 less than it should have been. When I resisted this extra charge, I was treated with complete and utter cruelty. I was called a thief. Apparently, according to the dealership, this was all my fault. I was told I was an awful person, someone that would steal groceries from an old lady or not return someone else's belongings. I would steal, I would lie. I must be "Miss Perfect" if I couldn't understand their mistake. As I was berated, I sat there uncomfortably, other than trying to get a word in edgewise to say that actually I wouldn't steal from someone else, I didn't know what to do. I am woman. As my discomfort increased, nervous laughter escaped at one point. I was told sit there - smirk! laugh! sigh! You are a bad person. You think you are perfect. Well, sorry, I am not Mr. Perfect he said, and I make mistakes. He told me that he was a good person, and I was trying to take advantage of him. Afraid to respond, and unsure how to handle his attack, I got up to leave. At this point, he began to raise his voice more so, to scream at me, loudly enough for everyone in showroom to hear, saying that he "Did not want the business of a person like me. Get out!" He followed behind me and yelled back to someone at his front desk dramatically to call the police. I got in my car, and drove away as far as I could handle, then pulled over and cried my heart out. What kind of treatment was that? I am extremely saddened. I know that I should not take personal offense to this incident. I am sure it is one of many that man would have on that day. I am sure he sleeps just fine every night. I won't. It does impact me. I am sure that other dealerships lie and scam to get what they want from the customer, too. But this just seems outrageous to me. This is my Herb Chambers story.

fastest_turtle

Sep 29, 2007

Based solely on my experience, I would very much recommend against Herb Chambers. I phoned this dealership for a price on a new Honda. Over the phone, the sales rep quoted me sub-MSRP and invited me to come to the dealership for a test drive.When I got there, they didn't have the car ("oh, we just sold it"). More importantly, all of a sudden the price was roughly $1700 above MSRP!! What? When I balked at this, they did the whole "talk to the sales manager" routine and eventually came back down to MSRP. They refused to honor the $400 internet coupon I had printed off their website, even though this sale was well within the terms listed on the coupon.They flat-out refused to consider anything lower than MSRP. Oh well...the next day I called Boch Honda (another area dealer) and found the same vehicle for a few bucks below invoice. I was more than happy to buy at that price...this was a number that my Herb Chambers sales rep literally laughed at; at Boch, it was their first offer. With Boch, I had a very low-key, no-pressure transaction. At Herb Chambers, I felt like I was on some candid camera spoof. Your experience may differ, but I won't be back.

hondaguy2007

Sep 8, 2007

Incredibly crappy experience with my Honda. I'd also recommend checking out the history of Herb Chambers issues at this link:http://www.cosmictap.com/herb-chambers-complaint-commentary-update/I also left a comment there.

Honda4Life

Aug 31, 2007

Most horrible car-buying experience ever--STAY AWAY!! Paid $400 extra for the pre-owned "certification." Dealer didn't provide ONE PAGE of documentation! What should've been provided but wasn't? Owners manual New Car Warranty manual Certified Warranty Booklet Copy of HCUC 150-pt. Inspection Checklist in Glove Box (Once completed) Radio Security CodeThey also promised, but failed, to fix rear bumper damage, and delivered the car 2 days later than they had promised, with only 1 key (not specific to checklist, but not exactly "like new" either). As for the documentation, after 3 phone calls to the sales associate, his supervisor took my call and actually used the "they're in the mail" line. Suffice it to say--never got 'em. And will never give Herb Chambers another cent of my business!

somua

Aug 13, 2007

I wanted to buy a new Honda and came into Herb Chambers Honda. The associate we dealt with was quite nice, took us for a test drive, and told us (my girlfriend and I) all about the cars. I was never going to buy a car upon just walking into the store and was merely test-driving to see if I liked a particular model. I was so hassled and pressured to put down a deposit I was completely turned off from this dealership. I told them I wanted a deal and they wouldn't give me anything. I got some advice from someone experienced in buying cars, called this dealership back to tell them I wanted to buy the car at invoice. They offered Edmunds.com invoice price (which was higher than the actual invoice) so I called up another dealership who was happy to sell at invoice. And while I was at Herb Chamber's Honda, I felt that the entire time the business manager was trying to get his hands on my wallet. He could not accept the idea that I wasn't going to leave a deposit on the car. I would never go back to this dealership. Additionally, a co-worker bought a car from this dealership and had a miserable experience. She bought a car that was, "coming in". It didn't come in for over two weeks and they kept telling her it'd be in Boston in a few days. They were dishonest so she hates this place more than I do.

carajay

Aug 5, 2007

King of Bait and Switch...Called ahead both Boston (on Saturday) and Burlington (on Sunday) for advertised speacials on an Accord. Went to the dealer, spent almost two hours test driving only to find out they never had the car. They tried to sell me cars i did not want for twice the adveritsed payments.At Burlington, they did have the car, test drove it, agreed to buy and then after 30 min of paper work Mr. Sergio comes back to tell me that advertisement was a misprint (he had a copy of the advertisement with him all along) and he can not do 36 month lease. It has to be a 24 month term with same down payment as 36 month lease. The manager told me that he did not know I was in the show room for two hours and I should have dealt with him.I will never buy any car from any Herb Chambers dealer again. I will also be reporting to Better Business Bureau about false advertising by Herb Chambers.

drewl17

Jul 31, 2007

Herb Chambers may have it, but you can't see it! They seem to be the king of the "bait and switch"I went to Herb Chambers in Boston and in Westboro, both times calling ahead and making sure they had the car I was looking for. Both times I arrived, the car was mysteriously not there.. in fact, I sat in the boston office, check book in hand ready to buy a car, I sat for an hour and half and was never able to even see a car. How do they sell any? I think Herb has gotten too big and needs a new system for tracking inventory.

ksgsie

Jul 18, 2007

****STAY AWAY FROM THIS PLACE*****I would say you are lucky to visit this site and view the customers views about these people. Unfortunately it is too late for me. I was there for state inspection for my 2006 Odyssey EX-L with Nav \ DVD. I went to check for the new honda pilot in the showroom. They gave price of $37640 for pilot ex-l with nav \ dvd and $24000 trade-in for Odyssey. I said I need time to decide and i will come tomorrow. Mr. SalesRep was scary and pushed me pay $1000 on my credit card. Mr. SalesRep gave me just the $1000 paid receipt and said the car should be ready in next 7 to 10 day. I gave a phone call next day and requested to cancel purchase. They asked me to come down to showroom and talk to General Manager. I went and requested Mr. Ed general manager and he asked me to talk to another Manager. I requested Mr. Manager and said I am also ready for $1000 as cancellation fee which i paid as a first payment. Mr. Manager said he will try and update next day after talking to his Manager. And next day they say they can't cancel and said car is ready to pick. Unfortunately it was closing time when I went to showroom and requested again which they rejected my request and gave a set of papers and New Car. I was home and read purchase contract where I read PURCHASER MAY CANCEL THIS CONTRACT AND RECEIVE A FULL REFUND AT ANY TIME UNTIL S/HE RECEIVES A COPY OF THIS CONTRACT SIGNED BY AN AUTHORIZED DEALER REPRESENTATIVE. PURCHAER MUST GIVE WRITTEN NOTICE OF CANCELLATION TO THE DEALER. I was totally surprised the way these people fooled me after my many requests. I still didnt come out from the shock.****STAY AWAY FROM THIS PLACE*****

virtueion

Jul 15, 2007

I went here to buy an used Honda. I always saw commercials about Herb Chambers so I assume this was a respectful place. The environment created by the sales people is very stressful. The sales person who I dealt with was rude and very unprofessional. They will not let you leave and put you in an awkward position. The price of their cars were higher than other dealers but that is expected because it was located in the city. The sales person gave vague responses and laughs off serious questions about cars. BECAREFUL WHEN COMING HERE. Do not fall for their tricks. When trying to negotiate the pricing for a car, it is normal to lower the asking price one or two thousands. My sales person laughed and replied noone sells them at that price. Turns out Clair Honda had the same model for a grand lower. Come here if you are not easily persuaded and a good debater because you will be here for hours not looking for cars but just arguing about the price. Good luck in searching for your car, it is unlikely you will find it here.

nexus976

May 11, 2007

Went to the Herb Chambers Honda of Seekonk recently. We eneded up purchasing a new 2007 Honda Civic EX-4 dr sedan. The sales experience went very well. We dealt with a saleswoman named Tracy. She was extremely helpful, nice and not pressuring at all. Sometimes it would take her a while to return phone calls, but if she said she was calling that day, we usually got a call. Everything went fine UNTIL the Finance manager got involved. He was not mean or rude, but he was just "greasy". He gave us a really horrible APR (8.74%!) on a car loan even though we had very good (Tier 2) credit. When we said we were definitely not paying 8.74% interest... all of a sudden the rate magically came down to 7.74%, but he would "have to make a phone call".... Yeah right... To who?? To the freaking Federal Reserve Chairman?.. We saw right thru that and just felt like this guy should be plain with us and stop trying to wring every last dollar out of us (I know its a car dealership and thats how they make their money but its SO frustrating). We were both aware he makes money off of giving a higher interest rate, but honestly in this day and age, this form of sale will (hopefully) go extinct in favor of realistic customer-oriented sales. ALSO.... Dont bother trading ANYTHING IN!! Like someone else on this mentioned, we were offered 1/6th of the value of the Kelley Blue Book for our fully functioning good condition vehicle. The Used Car Manager (Joe Vona) explained why, but we were still aware we were getting screwed regardless...This dealership (aside from awesome sales girl, Tracy) is not recommended

ischaefer

Feb 1, 2007

Review: When I purchased the car i was happy about the car that i was getting and had a relatively helpful sales person who told me about all of the quality checks that are performed on their cars before they go out the door because they stand by their cars 100 percent. Other than that i had to wait for an extraordinary amount of time even though i came in with a car chosen ready to buy check in hand. I had to wait for the used car manager when he was to tell me the value of my trade which he offered about 1/6 of what the max retail value on kbb.com was and less than a 1/2 of what the trade in value for a car in moderate or worse condition was. I then had a number of issues with the car some of which are things that should have been fixed during their "thorough" inspections. When I spoke with the used car manager he was rude and no help!I would not go back to this dealership ever again. They are not helping me out even though within 6 months i will be spending over 1500 on repairs a number of which should have been done to the car before i drove it off the lot. They are not about the satisfaction of the customer but rather about profit and getting things their way. I did not feel like a valued customer. I felt as though they viewed me as someone to make money off of and not someone who they are doing a service for. On the other hand... the Burlington Herb Chambers honda has been excelent every time that i have gone there!

kbolay

Jan 21, 2007

I got a great price for a new car, but the didn't keep the promised delivery date. They kept stringing me along, promising the car would arrive in the "next two weeks". Overall I waited two months!

jh_12345

Aug 17, 2006

So many problems with this dealer... Sales team does not return phone calls promptly... Delivered car without taking care off items that they promised. Had to take the car back for completetion of sale agreement tasks and they kept my car for a week and half claiming they could not find a part. In reality what is was was and inhouse battle as to who was going to pay for it. Finally get the call to pixk up my car and still a few items that needed to be done where not complete... Awful place to do business with. I recommend anyone to stay away from Herb Chambers dealers... High Pressure and they dont come through.

nalnari

May 31, 2006

I went to the Herbs Chambers Honda Dealer in Seekonk.They were very attentive and friendly with me while negotiating and financing the car, however their afterservice was horrible. The Business manager I dealt with was very unprofessional, telling me that I have nothing to worry about, that he'll call me first thing in the morning, etc. I couldn't get in contact with him all day after calling 10 times and leaving two messages. After several hours later, I finally got in contact and was told he'd call me after 10 minutes, obviously he didn't call me back. I had to file a complaint with the manager and talk to him to get what I needed. The service while purchasing the car is top notch, however the afterservice for this dealership is very unprofessional. If I knew about how I would be treated after buying a car from them, I would not use this dealership ever again.

LikeItOrNot

Oct 27, 2005

I called first thing in the morning to ask if they had what I wanted in stock. I was looking for a used automatic transmission Civic Sedan EX in black, silver or blue. The guy called me back about 30 minutes later and said they had a few. I went up there 5 hours later. My first impression of the place was that it was so small! By their website, advertisments of being the BIGGEST Honda Dealership in New Englad.. Wow. There are 3 Honda Dealerships in RI much bigger than that place. They were stuffed between Herb Saturn and another make on the other side. The place was tiny! As I pulled in, I noticed Tom the salesman hanging out in front of the door smoking a cigerette. Eww. I drove past him ignoring him while I went to go circle the tiny parking lot looking for the used lot. There was only about 4 in the front so I went to go check in back. Nope, those were all new.The tiny parking lot was making me dizzy and Tom went through all the trouble of crossing the street to make sure he was on the driver's side so he could attempt to sell me a car. I open the window and he drops his ciggerte, blows out a huge nasty cloud of smoke and asks if he could help me. I told him I called and talked to Mike and he said there was an automatic EX but I didn't see it. Tom takes a look around the parking lot and said he knows his inventory and there was one. He didn't see it so he then does this weird head tilt and eye thing and says "I see you in an Accord!" I replied with "What are you psychic?". He laughed it off and was about to tell me how awesome an Accord was. The Accord is the best car Honda makes and something about it's cylenders. I cut him off and told him I knew what I wanted and that was the Civic. He then argues with me that I haven't even looked at it and suggested test driving. I said again that I knew what I wanted, I've done my research and this isn't the first time I've been to a Honda Dealership. He gave up and then says he's going to go inside to ask if anyone knew where the car was because it could be being serviced or on a testdrive. He goes in and gets a print out from their website with a Honda LX on it. I told him again that I wanted the EX, he tells me that the only difference is the Moonroof and I don't need one in the winter anyway. Wow. Just wow. Then he spent about 15 minutes trying to find it!! Nobody knew where that car was! They just knew that it wasn't sold!!! LOL. He even checked out the Saturn parking lot to see if it got misplaced. LOL. "Mike" couldn't be found either, he was paged twice but seemed to had drop off the face of the earth. I seriously couldn't believe any of this was happening. It was hilarious and annoying at the same time. Just unbelievable.Yes, I don't need a moonroof and I look good in an Accord because that's the only freaking used cars they had! Tom was polite and friendly otherwise. Just dumb. He just needs to lose the ciggs and lose the lame sales pitch lines. "I see you in.." HAHA. No way will I ever be back to that dealership and I will tell others to stay away from it. All that trouble to find a car, I can't imagine the horrors of actually buying a car from them.Interesting note: This happened last week and the mysteriously disapearing LX is still listed on their website. They dropped the price down too, probably because of the high mileage.

throttle

Aug 12, 2004

I bought my 2003 Accord EX V6 new from this dealership and had a good experience. I never went back there for service or complaints - I would probably be speaking differently now if I had - but at least the purchasing process went well. I saw the car on their web site at 3pm on a Friday and was driving it home at 7pm the same day. The price was competitive and I did not have to go through the 'let me ask my manager if I can go that low' BS. After almost 2 years and 30000 miles on it, we have not had even the most minor issue with the car (let me knock on wood here).

rmlf1

Dec 23, 2003

wanted 2002 acura rsx, they DID give me free spoiler, but my complaint is they would say they would call me back for stuff and they didn't, i had to keep callind them. plus after i paid cash for the car, i saw on internet they were asking $333 less than they quoted me on phone, and had to issue me a check. They did not go over the car properly, or they would've removed some paper and junk from glovebox from previous owner, and told me to get it registered befor they brought it to me, not realizing i had to have to title first. Dealer seemed rude at times, and NOT like the dealers i dealt with previously, who bend over backwards to please the buyer, it's too bad they had the color I wanted, or i definetly would've told them to stick it!

tool

Nov 20, 2003

Buyers Beware.<br><br>I bought a 1999 Honda Accord DX with 52,000 miles for $9,999 from the dealership in April 2003. After driving for 2 to 3 months, I noticed the oil light went on and promptly checked its level. It was almost dry. I could not believe a Certified Pre-Owned 1999 Honda Accord with 52,000 miles that I bought at a respectable Honda dealership would be losing that much oil so quickly. I then made the mistake of not immediately contacting the dealership and decided to watch the oil level. After ascertaining the car definitively lost oil, I brought the car in to be examined. It was now after the 90 Day Warranty period for used cars. At the dealership I was told it was normal for a car to consume 1 quart of oil per 1000miles and I should engage in an oil consumption test...which I did. Now it is November. During the 3000 miles, the car consumed 5 quarts of oil. That is approximately 1.7 quarts of oil per 1000 miles. <br>Before telling them I wanted them to take on the responsiblity of paying for the repairs of the car I had asked them to determine the source of the oil leak. They found low compression and fouled spark plugs in two of the cylinders. How this car ever passed inspection or the Honda Certification process is beyond me. After I demanded some sort of retribution, diagnosing the engine problems suddenly appeared much more difficult. The most experienced mechanic examined the car for a day and decided the compression values were okay and I should return after 1000 miles. The Service Manager would make claims such as...600 miles per quart of oil was normal...or ...let's put a PCV valve and new spark plugs and see what happens. <br><br>In my final interactions with the dealership, the best offer they were willing to make is to me $5000 for the car as a trade-in (which I had just bought from them the previous April for $10,000) and sell me $13,000 Honda Accord for $11,000, the kind of deal anybody on the street with some savvy might earn. Basically I got screwed out of at least $3000 of money and they demonstrated really had no intention of rectifying any mistake they might have possibly made.