Used Cars for Sale at Herb Gordon Subaru in Silver Spring, MD

Happy Teen

Jul 4, 2016

A very pleasant experience. Jim Boratenski was a pleasure to deal with and very knowledgeable. Dog friendly dealership was a bonus! Very friendly to my wife and son.

NjToMd

Jun 24, 2016

I initially wanted to buy WRX from another dealer because it was a lot cheaper than Herb Gordon but I ended up buying a Legacy from Herb Gordon in Silver Spring, MD at a reasonable price. I had a pleasure experience with Jim Boratenski for 3-4 weeks of emailing each other. He made everything so easy when I showed up at the dealer to sign.The only reason why I decided to write a review is because I truly had a great experience with them. There was no intimidating or condescending personality that I found from other dealers. I haven't had a chance to experience their service department yet but I am looking forward to it. *This dealership is one of the first ones to try 'Giving the actual License Plate on the spot', meaning no reason to wait for 3-4 weeks to receive your license plate.

ginasilvertree

Jun 23, 2016

I love working with the staff at Herb Gordon - especially Jim Boratenski and all of the service staff. They're down-to-earth and extremely helpful. Herb Gordon is the only place I'll buy my next Subaru in a few years(number 4)!

sf05

Jun 22, 2016

No pressure, up front, extremely courteous, and quick service. Knowledgeable and service oriented sales team. Showed me good choices, processed my request quickly and answered all my questions. Checked up to make sure all was good. Excellent car, fair price. No haggling was required. Ms. Ireland was simply outstanding in her service.

Ian H

Jun 21, 2016

I knew that the WRX are fast cars, but the service and commitment from Jim Boratenski had my car in about 2 weeks earlier than I expected. Talk about FAST!!! Having dealt with Jim, I believe that he is the best and would recommend him to anyone. Great experience, great service.Thanks

BobS

Jun 13, 2016

My wife and I purchased two Subarus, a Forster and a CrossTrek in the last 9 months from Herb Gordon. Of the five new cars I've purchased in my life, these were by far the most pleasant, and most painless, purchase experiences. We worked with Jim Boratenski on our first purchase (the Forester), and were so pleased with the experience so much that we contacted him directly to help us with our second purchase (the CrossTrek). In addition to his detailed knowledge about the various Subaru models, we really appreciated Jim's laid-back, no-pressure approach to helping us. He was truly interested in helping us find the vehicles that best met our requirements, with no pressure at all to upsell things we didn't want or need. I highly recommend working with Jim. We've been back twice so far for regular maintenance and to install some options, and the service department is outstanding. Each time they've started the work on time and completed it faster than estimated. Ken Hanscom is great to work with - he takes care of you and gets the work down asap. The waiting are is nice and clean, and the people are all so friendly and respectful, it's hard to believe you're at a dealer.As long as Herb Gordon keeps treating us this well, we will keep coming back.

dakine

Jun 10, 2016

Employees have always been very pleasant to work with and they always have a loaner car available to use. On my most recent visit they were able to save me several hundreds of dollars.

customer3213

May 15, 2016

Needed an AWD tire replaced at the last minute on a Saturday (meaning service locations wouldn't be open on Sunday before the work week started). Service was completed quickly. Very nice waiting area.

j-imperio

May 12, 2016

Buying a car doesn't have to be tedious and that's what this dealership is all about. Right from the first email, you already get a good and honest quotation. The follow-ups were just right and I didn't feel any pressure as a buyer. When you step inside the dealership, the ambiance is outstanding. Staff is friendly and helpful. I have yet to try any of their services but I can already tell it will be good. This was our 2nd time buying a car and we had a far better experience with this dealership compared to the previous one. The car sales expert assigned to us was Cory Hymas. Negotiations are part of car buying and he did his part really well! I was able to negotiate for a lower price from his original quotation and came out satisfied with the deal. I think as buyers there's always that hope to be able to bring the price down even further but we have to be realistic too and just do your research. We actually went to another dealer just so that we could compare prices but ultimately ended up back with Cory's offer - plus the fact that I felt more comfortable closing the deal with him. Overall, I would recommend this dealership if you're looking for a car. In fact, look for a Subaru. Consumer Reports 2016 ranked Subaru #2 as most reliable car brand (first place goes to Audi).

2016 legacy

May 4, 2016

I came in with a damaged tire on my 2016 legacy and was greeted by Ken who was able to get me in and out within and hour . Six days later I picked up a nail in the same tire and ken plugged it at no charge . Thanks

chante1

Apr 24, 2016

The Costco auto buying program paired me with Herb Gordon for my new Subaru Crosstrek, and I am so very glad it did. Salesman Gary Grace emailed me the same day with a detailed price quote at significant savings. Then, he found the exact Crosstrek (trim, color, options) I was looking for at another dealership and arranged to have it transported to Herb Gordon. When I arrived at the dealership, Gary had all the paperwork ready and we sat right down and got to work. Herb Gordon gave me exactly what I asked for on my trade-in (granted, what I asked for was well within the range of KBB values for a used car sold to a dealership, but the ease and speed of finalizing the trade-in price was truly a welcome surprise). Financing was a breeze, handled by Bryan Liddiard. Like every dealership on the planet, Herb Gordon tried to sell me on an extended warranty and several other programs. Unlike other dealerships, there was no hard sell, and when I said 'no' that was the end of it. My answer was accepted graciously and with a smile. Before I left, Gary had a technician sit with me in the car to show me how everything works.Gary and the entire Herb Gordon team treated me with the utmost respect and cordiality. And I was out the door in my new Crosstrek in 2 hours flat. If you are in the DC/MD/VA area and want to buy a Subaru without headaches, heartburn, or indigestion, go to Herb Gordon.

Ted P.

Apr 23, 2016

Second time Subaru buyer with sales consultant Charles Bulow. He is very knowledgeable about all aspects of the car. Easy to talk to and no pressure. I am very comfortable working with him. He provided a good walk-thru on the car's features before and after the test drive. He was also able to answer my questions and resolved a concern I had several days after I purchased the car. He is an excellent sales consultant for your dealership. I would recommend Charles Bulow to any future Subaru buyers.

doug

Mar 24, 2016

I would like to let the management team know that you have an excellent employee with Vitaliy. His expressed concern and sensitivity to me as a customer of Herb Gordon Subaru is very personal to me. He helped with a difficult decision in the repair of my Outback navigaton system which will keep me coming back with both of my Subaru's. His willingness to go an extra mile to help me is deeply appreciated and won't be forgotten. I look forward to using Herb Gordon Subaru for all my needs and especially working with Vitaliy.David H. Laurel, MD

Happy Subaru Owner

Mar 20, 2016

Had a great experience with Jim Boratenski. I trusted him enough that I brought my Pastor in a few days later and he was extremely helpful ... pointing us in the right directions. Again, the atmosphere is very helpful with no pressure/stress. A good friend of mine had recommended this place and Jim ... and I am planning to return to this dealership for servicing, etc. It's like a Subaru family kinda deal.

Tadeusz

Mar 1, 2016

Looking to buy my first car in life. Read about the Subaru on several web sites and was smitten. I went to Herb Gordon Subaru and had the best sales person, John Sessoms. John was friendly, very patient and explained everything very clearly from basic Subaru driving to the optional controls available. I left his office knowing that I selected the best car for me. The other staff members were cordial and I was treated very well. Happy with Subaru Crosstrek. I would recommend John Sessoms for any future Subaru buyers.

Litaes

Feb 24, 2016

Thank you Cory Hymas for working with us in getting this particular crosstrek for our daughter.Your professionalism is outstanding and your expertise is greatly appreciated. And to all of the individuals who worked with us through the whole process ,we thank you all.

16crosstrek

Feb 20, 2016

I bought my 16 Crosstrek a couple of weeks ago from Nick at Herb Gordon, very good experience and would recommend Nick B. He was friendly, knowledgeable, and professional. The process was pretty laid back, they had the vehicle I wanted and was in and out in a few hours. Additionally I had a loan setup through my credit union, but went with their financing at 2%. I could not be happier.

Jan T.

Feb 18, 2016

Since purchasing my car two years ago from (Jim)James Boratenski, I have been thoroughly impressed by the courteous friendly service and attention to the needs of this customer. I'm a woman in my 60s who has often experienced borderline rudeness, dismissiveness and poor service by car dealerships and mechanics in my past. That is most certainly not the case with the team at Herb Gordon Subaru. From the very beginning when I purchased my car from Jim Boratenski he took the time to find out what I was looking for and then showed me in detail how the new electronics worked. He was lovely and when he's seen me there for service, he's said 'hello.'Over on the service side they are scrupulously clean and organized. They have Wi-Fi, donuts, coffee and shopping bags. Okay, the real reason to be there is for the exemplary service. Most of the time I have worked with Ken Hanscom, the Assistant Service Manager. As I mentioned previously my past experience with car people has been a complete let down. I've quite frankly felt used and taken advantage of. That is not at all the case with the Herb Gordon Subaru team. The service team, but most especially Ken Hanscom, has been respectful, helpful and wonderful with their service.Recently I scheduled the 15,000 mile service, but somehow I missed the allotted time. They called. I was embarrassed for messing up, but they told me to come on down. I got there over an hour late. They took the car anyway and told me that it would take about three hours before they could finished it. I asked if they could drive me home. Because I messed up, they didn't have anyone free to do that. I told them not to worry as it was my fault. I would wait. Fancy my surprise that Ken Hanscom walked up to me about an hour later to tell me that my car was done. I couldn't believe it. My car had been beautifully serviced, washed and appeared vacuumed. I am so grateful that my business is honestly appreciated. I never want to go anywhere else. Thank you Herb Gordon Subaru for a superlative team in an extraordinary facility.

appreciative customer

Feb 17, 2016

The team at Herb Gordon Subaru really goes the extra mile to help their customers!! I bought my car from them in 2009 and from then on, the entire dealership has made my day! The purchase went smooth and easy. But its the long term commitment that really makes the difference.Typically maintaining a car appropriately is a chore but not with the team there. Vitaliy is my service agent and he always makes sure that I get the same mechanic. Frank has always worked on my car and knows everything there is about its upkeep, maintenance, and most importantly, how we operate. Between Vitaliy and Frank, I know I am in perfect hands! The service manager, Greg, has gone out of his way to accommodate my needs and meet all my expectations. I can't say enough positive to express my sincere appreciation for the personal care that Vitaliy and the team exhibit. That personal attention really means a lot.They schedule my maintenance at my convenience, keep me updated about what is needed, give me options for repairs if needed, share their expertise and knowledge readily, offer me a loaner car if needed and help keep the pricing as low as possible. I will only have my car maintained at Herb Gordon.Thanks for continuing to make my day!Cindy Amdur

Textorn52

Feb 15, 2016

Spoke to James Boratenski on the telephone after my current and long time auto dealer in Gaithersburg had finally gotten the best of me and more importantly my wife who was now in the market for a new car. Thanks to Jim's friendliness, product kbowledge, and enthusiasm, we got exactly what my wife requested, which we had been told was not an option at my previous dealer. We prefer to drive to see Jim and the team here 45 min vs 17 min to the other for many reasons but more importantly thanks to Jim's attention and commitment to the customer ! There may be thousands of dealers but ask yourself if you remember your sales team including sales managers etc for a good reason, ask yourself if your service advisor is polite and curtious, knowledgable, and does his best to be sensitive to your time and schedule. Finally ask yourself if your money, time, investment in a car, and you derseve the best ! If so visit Herb Gordon & ask for (Jim)James Boratenski in sales and Ken in service ! Sincearly,Paris and Grace.

Sdivek

Feb 12, 2016

This is the first time I purchased a Subaru. They made the experience enjoyable and listened to my questions and gave me solid answers. i am definitely going back for my next car.

Swapon

Feb 7, 2016

They have an excellent, courteous , knowledgeable and professional service team. It's very hard to see such environment in other dealership in Maryland. You guys are truly great....Thank you!

Flames9

Feb 5, 2016

Superb service from the Herb Gordon Subaru service team, especially by Ken Hanscom. I purchased our 2016 Outback in New Hampshire and we had just recently moved to Laurel. Unfortunately, my window, on the lower drive side had a crack and spidered. I came into Herb Gordon and Ken, along with Greg Edwards took pictures of the windshield and sent them off to Subaru of America regional rep and got the windshield covered 100% under Good Will. I was very impressed on how well Ken and his team took care of me and my Outback and even provided me with a loner vehicle for the day. I was extremely pleased with their professionalism and superior service. I would highly recommend their service to friends and family.

Boat Captain 1

Feb 4, 2016

I started using Herb Gordon's Mile One Subaru for service in 2002 for my 2 Subarus that I had purchased at other dealerships. The service team lead by Mr. Hanscom has always done their upmost to treat me well. From routine maintenance to repairs, they have done an outstanding job. They take the time to always explain things. The one thing that really stands out is when I called and said "Ken, the check engine light just came on. I've just left for vacation with the wife, kid, and two dogs!" After a few questions, he told me to drive straight over. (with wife, kid, dogs, and luggage!) As I pulled in, I was met at the door, and a quick diagnosis performed. It was nothing major, the computer reset, and we were on our way in ten minutes. In 2008 I bought another Subaru; this time from them, buying it was a pleasant experience and it's now my daughter's car. Having used other dealers, I highly value the outstanding customer service and relationship I have with Mr. Hanscom and Herb Gordon Subaru.

David38

Feb 3, 2016

Easy to make appointment over the web. Our service representative, Ken Hansom, was ready for me on arrival and counseled me on appropriate service and discounts. While waiting in the comfortable customer area, coffee and doughnuts were available. Additional items identified for service during the planned tasks were explained and I approved them. The total time required was very reasonable. I hope to continue my relationship with this dealer until my Forester gives up the ghost in 15 or 20 years or more.David Frager

mrohland1

Feb 3, 2016

Not from the area but needed some work done on my car. My advisor Vitaliy Khlebnikov was very friendly and seemed genuinely willing to help me. They had to keep my car over an extra night, but it wasn't a big deal because they lent the loaner car free of charge. Great place with awesome service. Would recommend

tv

Jan 27, 2016

Ken Hancsom is always accommodating in emergencies and incredibly friendly, as is all the staff at Herb Gordon Subaru. I am always on alert when it comes to mechanics and dealers who aren't too trustworthy, but I never feel those worries here. I take my car for oil changes and every repair needed and I'm always happy.

RB19

Jan 26, 2016

Great buying experience. Very knowledgeable salesman, responsive, and no pressure. Overall a very nice experience. We are glad we chose this dealer and most definitely recommend to anyone in the market for a Subaru.

OutbackOwner

Jan 12, 2016

HG Subaru dealership was awesome! Perfect experience when buying my first Subaru! John and Brian were very helpful. I would highly recommend Herb Gordon Subaru if you're thinking of buying your first Subaru.

Fercho85

Jan 11, 2016

We had an excellent experience very good customer service and helped through our purchase, they answered all our questions and were very friendly and helpful

DCpatron

Jan 10, 2016

As I drive past several dealert to have my Subaru Forester serviced exclusively at Herb Gordon Subaru, I think about why I go out of my way. It's always the same answer: Ken Hanscom! I TRUST Ken. In the years he has managed the service of my cars. I KNOW that the work done has needed to be done. I am CONFIDENT that my car is road ready because he is attending to it and my safety as if I were a member of his family. Ken is the reason I will continue to EXCLUSIVELY use Herb Gordon Subaru for service.

Peru

Jan 6, 2016

We had an absolutely wonderful experience purchasing new vehicle from Herb Gordon Subaru . Mr James Boratenski was exellent which I really appreciate it his time reviewed the Manuel . Gracias;)

PB

Dec 11, 2015

Overall great experience purchasing my first new car. Would definitely recommend them, very smooth process. Sue Ireland was great in getting everything taken care of.

cl2015

Dec 7, 2015

My sales agent Nichlolas Boratenski, who is a Subaru Certified Consultant with Herb Gordon Subaru, was very informative and he was able to get me the vehicle and options that I wanted. I brought a 2016 Subaru Forester 2.5i Premium w/All-Weather Pkg + EyeSight and Nicholas Boratenski was able to give me the best price . He did not try to pressure me to buy this car like other car dealerships. The price quoted from Nicholas Boratenski was the lowest quote of the others that I received . He was very knowledgeable about the availability of the car but did not push me to buy things I did not want. He patiently answered all my questions, very professional and friendly. When we took delivery of the vehicle, he spent the time to go over all the features and functions and explained everything in great detail. He also installed the option equipment which is the back cargo cover for us. I would highly recommend Nicholas Boratenski. I would rate him with an "Excellent Rating" and give him a 5-star rating with a promotion.

WallySchaffer

Dec 5, 2015

Our sales agent Cory Hymas is knowledgeable, polite and proficient. Everything about the process of buying a new car from Herb Gordon Subaru was a delight.

PN

Nov 18, 2015

Overall, my experience at Herb Gordon was very positive. I got the help and the information that I needed to make my decision on my purchase of a Subaru Outback. Rich Cross, who is a employee at Herb Gordon Subaru, was very informative, and he was able to get me the vehicle and options that I want, in a very short amount of time. So for me, that was a big help. I would definitely recommend this dealer to anyone who want to purchase a Subaru. (P.s - But never forget to do your homework first, before you consider any kind of purchase on a new vehicle.)

Edgar Y

Nov 14, 2015

We had an absolutely wonderful experience purchasing a new vehicle from Herb Gordon Subaru. We were helped by Cory Hymas (Sales Specialist) and we were absolutely blown away by his excellent customer service. There was no pressure on his behalf to sell the car or in a rush to try to get us to buy something that we didn't want. He showed us several models and we chose the one that we fell in love with (Forester). From there Bryan Liddiard (Finance Director) helped us out with financing the vehicle with no nonsense. Bryan was an absolute pleasure to work with and actually helped us get a better rate than we originally got from several lenders. These are absolutely the best people in their respective fields and now I know why so many people choose Herb Gordon Subaru over the competition. Thank you for an amazing experience and we will definitely be referring anyone who asks us where to buy a car to Herb Gordon.

Oscar's Mom

Oct 4, 2015

I had a great experience working with this dealership. First and foremost, I appreciate the very limited haggling that was needed. I worked through the TrueCar buying service, and the price quoted from Herb Gordon was the lowest quote of the three that I received. The price I ultimately paid was a bit lower than that quote. The salesman I worked with, John Sessoms, was very knowledgeable about the available options, but he did not push me to buy things I did not want. He patiently answered all questions, followed up as scheduled, and was very professional and friendly throughout the whole experience. I give a huge thumbs up for John! About the dealership as a whole: I greatly appreciate that they let you test drive on your own. There's plenty of time to discuss the car with the salesperson outside of the test drive, so I was pleasantly surprised to be able to drive the car without instructions, a set driving course, etc. My only minor point worth noting about the dealership is that there is some pressure to add on warranties as part of the buying process. It would be a good idea to get info from your salesperson before the day of signing, and then do some research about the Subaru warranties. I have a sense that the people in the Business Office who walk you through the signing get big time commissions on these warranties. This might be pretty consistently the case at various dealerships, so I am still giving five stars. Overall, the signing process was relatively quick and painless.

David38

Sep 23, 2015

Our salesperson, Jim Boratenski, was responsive to our questions and entered our request for factory assembly and delivery. He was very efficient in his introduction to the vehicle and followed a script faithfully that covered all the features of the car. When additional features were added, he and Ken Hanson arranged for a follow-up visit to install them. The sales writer, Diego, acted quickly and responsively to make a long experience more acceptable.

DCgirl

Sep 22, 2015

The plastic shield by my front tire on my Legacy wagon had come loose and was hanging down and hitting the ground when I drove. I called Subaru and was told I could come in that same day to get it fixed. When I arrived, Ken Hanscom, a friendly service manager I often deal with there, looked at the car. He told me it would be about an hour before it was repaired. However, I was pleasantly surprised when it was ready after only a half hour. Furthermore, Ken told me there would be no charge! I really appreciated the quick and no-charge service. Before coming to Herb Gordon Subaru I had taken my vehicle to another local Subaru dealer. I always had problems there with appointments and with unfriendly service. I am happier since I changed to Herb Gordon. Always reliable service here!

dimitris

Sep 8, 2015

We bought a 2016 Subaru Forester. My wife spoke to Lakshman on the phone and he was able to give us the best price from all the dealerships that we had contacted. When we got there, Lakshman was very polite and professional. He did not try to sell us anything additional and he took time to explain all our questions. Overall it was a great experience and I would highly recommend to talk to Lakshman if you are thinking of buying a car from Herb Gordon Subaru.

meirfeldsher

Aug 28, 2015

Very pleasant experience. I really wasted my time with other Subaru dealerships in this area,should've come here right away. These people give the best possible price and completely eliminateany tension associated with the buying process. Excellent.

seth

Aug 5, 2015

I bought my daughter a Subaru Crosstrek. We knew exactly what we wanted and what we wanted to pay. Herb Gordon Subaru and James Boratenski delivered on both perfectly. We had to drive 1 1/2 hr to pickup the car. All the paperwork was prepared for us ahead of time and we showed up, spent 30minutes on paperwork and received the keys to the car. James spent the time answering any questions and show us the features of the car. Then my daughter drove off happy. It worked out perfect.-Seth

radk

Jul 29, 2015

My wife and I recently bought a new 2015 Subaru Outback. What we wanted was not in stock so we had to order it. This is the first car I've EVER bought, and I've bought a lot in my years, where there was absolutely NO hassle whatsoever. Our sales representative Sue Ireland was just about the most low key sales person I've ever met. She was polite and patient with my wife and I as we laid out exactly what options we wanted. Sue was knowledgeable of the options of the Outback and thoroughly answered all of our questions. She even made a couple recommendations that we ended up going with. Sue emailed us as our car went through the process of being ordered, being built, and being delivered. When we picked it up she went over just about everything we needed to know and when we drove away we felt we had a good start on knowing everything. We knew we wanted a Subaru Outback and went to Herb Gordon based on the recommendation of a teacher my wife works with. We asked for a particular sales person only to find out he had recently retired and Sue was hired to replace him. How lucky can you get?. Herb Gordon, and in particular Sue Ireland, restored my faith in car dealers and car salesmen (saleswomen). This was the best car buying experience I have ever had and would highly recommend Herb Gordon and Sue Ireland if you are interested in purchasing a Subaru.

twoforesters

Jul 13, 2015

My wife purchased a Subaru back in November 2014. Jim Boratenski was great. He explained her options without pushing her toward anything. When we took delivery of the vehicle, he spent the time to go over all the features and functions, helped get the bluetooth phone pairing set up, and explained everything in great detail. Couldn't ask for better service. So when I needed to get a new vehicle in June 2015, I came to him. Same thing again. I can't recommend Jim Boratenski and Herb Gordon Subaru highly enough.

mary706

Jul 6, 2015

Buying my new Subaru Outback was a no hassle, positive experience thanks to Susan Ireland my sales representative. She was polite and patient with me as I compared and contrasted the Outback and Forester. Susan was very knowledgeable of the options of the Outback and thoroughly answered all of my questions. She kept me informed of the delivery date of the vehicle, and when I picked it up she spent over an hour orienting me to all of the Outback's features. My son-in-law recommended Herb Gordon based on his personal car buying experience with the Dealership. Susan has kept in contact with me to answer some additional questions I had. This is the best car buying experience I have ever had. I would highly recommend Susan Ireland if you are interested in purchasing a Subaru.

kell42

Jun 25, 2015

I was in and out the door with a new Impreza in under two hours. Jim Boratenski was patient, helpful, attentive,and not at all pushy. Jim (and all of the staff I dealt with) made every effort to make the process as quick and easy as possible. This is the 5th time I've bought a car, and it was by far the most pleasant. If I'm still in the area next time I'm in the market, I'll definitely go back.

New Forester!

Jun 24, 2015

The folks at Herb Gordon Subaru were just wonderful, smart, helpful and kind. Lakshman was outstanding to work with. No tough sell, just helpful and informative and gracious. I didn't dream the experience of buying a new car could be so pleasant....Lakshman made it so. His kind and gentle demeanor is a wonderful asset....he is an incredible person and of the highest value to the dealership. I would recommend him without reservation.

Jeff1818

Jun 18, 2015

Jim Boratenski was a very patient and helpful sales associate. The bottom line numbers were fair and didnt require haggling. This is by far the most courteous and professional dealership Ive ever dealt with. They also helped me with a loose rear-view mirror and offered to warranty replace the whole assembly if it ever comes loose again. They are committed to your Subaru satisfaction. If you are in the market for a Subaru, dont go anywhere else.

NCIS1

May 9, 2015

James Boratenski, our Sales Consultant, was excellent in all aspects of our experience at Herb Gordon Subaru and would recommend him highly. He was patient with our all our questions concerning the sale and various operating aspects of our new Outback Premium (some of which he had to explain several times for me). He has called me to see how we were doing and always said to call him if we had any questions. Likewise, Diego Munizaga, our Finance Manager, was patient with our questions concerning the loan. Next, we'll see how the Service Department fares when I bring the wagon in for its 1st 6 month scheduled maintenance in November. This is the 1st foreign car either of us have ever had in 61 years of driving and hope it lives up to its reputation. Bob and Gail McGuire

imbruceleroy

May 4, 2015

Staff was super courteous and accommodating, and above-all, honest. I was given an initial quote that included a mistake on the calculation of sales-tax. In the end, the dealer gave me the original, lower amount originally quoted and noted it as their mistake. I've never been to a dealership that was willing to eat cost just for the sake of honesty and reputation.Additionally, the sales associate worked with me for a little less than a month in locating, redirecting, and ultimately delivering the exact car that I was looking for.Excellent.

Forester17

Apr 28, 2015

The Sales Consultant, John Sessoms, was always very professional, respectful, pleasant and helpful. He provided detailed information about the SUV, and answered all of my questions; but was NOT "pushy" or annoyingly aggressive. Bryan Liddiard was also very informative and helpful with the Financial part of the sale. This was indeed an Outstanding Experience!!

subaru #6

Apr 14, 2015

These Guys are the BEST!! This is my 6th lease and each time they have been , Professional, Courteous and always approachable. John Richie who has since retired was the same way. All the staff, service and sales are truly the Best and I highly recommend them all if you're looking to purchase, lease or just need work done on your present Subaru. Thank You Guys for always making me feel welcomed!!A.W.

Ranger64

Apr 4, 2015

Before buying a Subaru, we test drove Hondas, Nissans, and Fords. Though what one can decide from a test drive is somewhat limited, I liked the feel of the Subaru best. The sales representative at Subaru did not use high-pressure sales tactics, but answered every question we raised in a professional manner, and reviewed the comparative options available on the three classes of Legacies, as well as options in which we were interested. The finance manager was friendly and explained the cost of all options, giving his opinion of the value of each option, making our choice of options easier. Overall, the quality of the buying experience at Herb Gordon Subaru exceeded that of any of the dealers with whom we met.

Big Willie

Mar 20, 2015

I had been experiencing a recurring problem with my Tribeca and on the second visit was told to correct the problem that was in the transmission would cost me $1900. I had just paid $300 for new transmission fluid. Well the car wouldn't start again 3 later. It in the next morning and Ken Hanscom was on duty thankfully. He determined that my car did not have the miles on it to have this problem most cars would have over 200K miles. And I always service my vehicle with the dealership. He said he would talk to his manager. They both then got on the phone with HQ. Imagine my relief when Ken called and said that Subaru would cover costs because the transmission issue should not happen to a low mileage car! Thank you Ken, you have made me a loyal Subaru customer!

Rebecca

Mar 14, 2015

I visited the dealership on a very busy Saturday and all salespersons were extremely busy. The one person I did interrupt told me they had no Subaru Outbacks on the lot or in the showroom. I prepared to leave, but wandered in the direction of the service department to observe the atmosphere and staff for future reference in case I made a purchase in the future.It was then I met Ken Hanscom who gave me a great deal of information about the vehicle I was interested in. He made a loaner available for me to sit in and get an idea of the features of the Outback. I had had a severe accident two weeks before and had been told that the Subaru has a wonderful safety record. I feel that Ken sold me on that vehicle choice that day. I purchased the car at another dealership, but commit my service needs to Ken Hanscom and his staff. ??

alex0210

Mar 12, 2015

I was referred by my friend to Lakshman Sukar, and I'm glad he did. The buying experience was excellent, Lakshman's professionalism in answering my questions made me comfortable that I made the right choice. Great finance team as well Diego Munizaga and Brian Liddiard made sure that I get a good deal!

charlie21

Mar 6, 2015

Ken Hanscom and the staff here were wonderful. They accommodated me while traveling for work on a Friday afternoon. I will be sure to come back here for additional service needs. Thanks!

SubaruNewbies

Feb 28, 2015

Thank you, Cory Hymas, for an easy and stress-free experience! The Outback Limited is a delight to drive. Really appreciate your professionalism and enthusiasm.

jamg50

Feb 26, 2015

I am indebted to Ken Hanscom at Herb Gordon Suburu. He has helped me take care of my 2000 Outback for over 10 years. I currently have 150,700 miles on it. As an example last night I had trouble while I was driving. At 5:15 pm I called and talked to Ken. I told him what was going on (it smelled like something was burning) and he told me to get to my office (which was nearby) and park the car and have it towed to him. He wanted to make sure I was in a safe place. He told me that he did not think it was safe to drive it. I followed his instructions, and my car is repaired and home today. It was a good thing I didn't try to drive it any further. This is not the first time he has been helpful to me over the phone as well as in person. I am extremely grateful to Ken and to Herb Gordon Suburu mechanics for the excellent service I have received over all these years. I plan to buy a Suburu for my next car and hope to have Ken Hanscom be in charge of helping me with service for it as well. Thank you for your help all these years.

mgan718

Feb 24, 2015

I picked up my 2015 WRX STI this past weekend and it was well worth the wait. I worked with Lakshman Sukar throughout the whole car buying experience, and I would certainly reccomend him to anyone in the market for a new vehicle. Herb Gordon Subaru has a great environment, and the customer service speaks for itself.

nafrancisco1

Feb 22, 2015

Walking out the door of Herb Gordon Subaru after purchasing my 2015 Subaru XV Crosstrek, I did not want to leave. My felt less like a consumer and more like family. Rodrigo Andrade put in hard work to acquire the vehicle to my exact specifications, and Diego Munizaga took the time to explain all the warranty and financing details so that I could understand them and make an educated decision. Not once did I feel rushed or pressured into buying. Thank you for your patience and diligence. You all have my highest recommendations.

nani737

Jan 15, 2015

I recently purchased a new vehicle (Suburu Outback) at Herb Gordon, and without a doubt it was the best car buying experience I've ever had. The people who worked with me were friendly, helpful, patient with my questions, informative, and just plain nice. There was no high pressure sales pitch, no negative vibes whatsoever. It was a great experience! Trading in my old vehicle and getting the financial paperwork done was a breeze, and they took care of just about everything with MVA etc. I love my Outback and I loved the treatment I got at Herb Gordon Suburu.

jgojam

Jan 12, 2015

We could not be happier with our experience at Herb Gordon Subaru. We worked with Lakshman Sukar who provided excellent customer service and made the entire process easy and as smooth as possible. We love our new Forester!

lexidgordon

Jan 10, 2015

We could not be happier with our experience at Herb Gordon Subaru. We worked with Lakshman Sukar who provided excellent customer service and made the entire process easy and as smooth as possible. We love our new Forester!

Frank Nanney

Dec 28, 2014

I had been looking for a Subaru Outback with a specific configuration. It turned up on Herb Gordon's inventory so I went to the dealership and bought it, quick and easy. Salesman was very cordial, helpful and informative. I traded in my Cadillac and was in and out in about three hours.

Wes

Dec 21, 2014

Did some research online trying to find a trusted dealership to buy my new vehicle, this place had stellar reviews and my experience there was just that. James Boratenski was a pressure free salesman who answered every question I had. He also was extremely patient with me when I couldn't make up my mind on which car I was driving home that day! When it's time to get rid of the wife's car I will be returning to Herb Gordon Subaru. I love my new 2015 Impreza!!!

Lees4810

Dec 11, 2014

I went in knowing what vehicle I wanted and my salesmen, Gary Grace allowed me to test drive the Forrester to select the which model. He gave me no pressure and answered all my questions. I left and later called Gary asking to see another model. He was suppose to get off work at 5pm but stayed well into the evening to ensure I got the vehicle I wanted without rushing me. Thank you Gary for the great service !

Vguptausa

Dec 9, 2014

We were going to buy Subaru Forrester at Fitzgerald. We had bought our Prius from them many years ago. And we have never had an issue with service ever in last over 9 years. We were just looking else where to compare and got caught in to small perks (resort season promotion- now I am not sure if it is real or scam). We were given very good service until we bought the car. We ended up paying way more by taking other add ons. It took about an hour to simply drop off the car. I am really disappointed int heir after sales services. It is not even one week since we bought the car.

caggour

Nov 23, 2014

Jim Boratenski met us when we first walked in, understood our interests and talked about what might suit us, set us up with a test drive and was excellent at answering our questions when we got back. We left and returned a week later and Jim easily assisted us in finalizing our choice of a 2015 Subaru Forester, in the color I wanted and the setup I requested. I highly recommend your organization and especially Jim Boratenski who was wonderfully helpful at all times without any sales pressure.

anatoli

Oct 31, 2014

I bought new Subaru 2.5I limited 2015. My sale person was Lakshman Sukar and we also met General Sale manager Michael Roy. Both were very nice, friendly, personable and efficient. The process of buying car was easy and we got a great deal. I would highly recommend this dealership and particularly Mr. Sukar to everyone.Anatoli

seojongmin

Oct 21, 2014

I worked with John Sessoms and Bryan Liddiard. They were both very personable and provided extraordinary service.As the other reviews mentioned, it was a low pressure environment and very memorable. To emphasize the "low pressure," the dealership closes at 6:00 PM on Saturdays and remains closed on Sundays.

jmlund

Sep 30, 2014

Sales team was helpful in keeping us in our predetermined budget. They was no pressure to spend any more money than we could afford and no up-selling took place. They fixed minor details of the cars condition before selling it to us and even gave us a loaner. The team at this dealer worked together and we will go back.

FManibog

Oct 29, 2013

Buying my new Subaru Forester 2014 at Herb Gordon Subaru in Silver Spring was a hassle-free and most unstressful experience. Gary Grace who sold the car to me was most helpful and knowledgeable, with a good sense of humor too. He answered my every question patiently and his responses gave me a feeling of reassurance. When I returned a few days later to deliver the spare keys of my old Subaru Forester 1999 that I traded in, the manager Michael Roy was also most helpful. When I asked about a rattling sound (which turned out to be my loose coins), he drove around the circle right away, and explained the "problem" to me (I removed my coins and the noise was gone). I was thoroughly pleased this buying experience, and I enjoy my new car very much. I know I will be back here for my service. Overall an excellent dealership.

browndc

Aug 31, 2013

We recently bought a new Subaru Impreza at Herb Gordon Subaru. The whole process from initial review of options through the purchasing process was conducted in a friendly and low pressure environment. Determining price was straightforward, they gave me a great price up front without having to negotiate. Financing was done with information about the optional coverage but without pressure. They even exchanged a car in their inventory with another local dealer so we could get exactly the color that we wanted. This was the second car that we bought from this dealer although the first was 10 years ago. The sales experience in both cases was top notch.

JSM4802

Jul 21, 2013

I am writing about my experience with the service department at Herb Gordon Subaru at Briggs Chaney Autopark in Silver Spring. I am a single woman in my 50s. I purchased my new Subaru Forester there in 2010, and take it in for routine service. I have never felt patronized or uncomfortable in the service department. The facilities are nice (they moved in 2011 or 2012 to their current, new location), clean, well appointed, comfortable. The staff (Mike Senior, Mike Junior ane Ken) are genuinely nice people. It probably helps that this is a good product, so they probably have mostly satisfied customers, but in the hours that I have sat in the service room waiting area over the last three years, I have heard them deal with all kinds of customer situations, and these are good people who treat customers the same way they would want a family member to be treated. I wouldn't hesitate to recommend the dealership.

hthomos

Jun 10, 2013

Horrible Horrible Dealership. I had the displeasure of getting Charles Bulow as my salesman. He spent the entire time bragging about how he's worked here for 12 years and that this dealership has a policy of being straight with the customer. Was not willing to let me test drive a manual because I said I don't usually drive it. Spent about an hour talking about how they don't negotiate on price and saying that his price was the best even though it was at least 2 grand overpriced (I know because I got a way better deal somewhere else). At the end after wasting my time, he didn't even wanna give me his price statements just to compare with other dealers because he "Didn't wanna do other people's jobs for them." Absolute piece of trash employee, should be fired immediately. I don't know if he represents Herb Gordon as a whole, but they sure lost a customer because I actually bought the car from somewhere else all because of Charles Bulow.I recommend Fitzgerald Subaru in Gaithersburg. Ask for Kevin Engle or John Dutton, they'll give you a good deal.

wieltr

Jun 6, 2013

A no pressure experience. Unlike another dealership I had been in just days before. Gave me the price, showed me the car I wanted, did not talk me into anything, let me decide if I wanted it. I really appreciate the lack of pressure. And Gary gave me a ride to the dealership as I had to drop off the car I had been borrowing on my way.

rico5

Apr 13, 2013

had heard many good things about the dealership being a first class subaru dealer with a great service department. its all true as a first impression and a first visit. they just make you feel at home and that they just dont want to take all of your money.its the only subaru dealer that i have dealt with in the past few months that has given me this impression . they truly beleive the customer is first unlike some other dealers in the central maryland area. as ricky once said to lucy . its true lucy what you heard about them ... keep up the good job . well done by all.

JLink52

Apr 11, 2013

I was looking at buying a used Subaru from a private seller when I decided to inquire whether or not the Herb Gordon Service Dept could help me out get all the facts first. Ken Hanscom was very pleasant and amenable to doing an inspection for me. He was quick to inform me after it had been done, and gave me the full run-down of the issues he found. I found it helpful that he took my personal situation into consideration when giving me advice. The inspection itself was very thorough and I appreciated that Ken took the time to personally go over it with me.

NoviaHoneyghan

Mar 30, 2013

I walked into Herb Gordon Subaru last week to test drive 3 different vehicles and met with Rich Cross who was knowledgeable, helpful and did not pressure me at all to buy that day. There was a confidence about the product selling itself. He was very straightforward about the MSRP, Invoice price and what the dealer could offer below invoice (did not expect this!). He and his finance manager broke down the total cost, APR financing and monthly payments to help me make a better educated decision. I told Rich I would get back to him in a few days while I mulled everything over. I emailed Rich a few days later to let him know that I wanted to move ahead with the 2014 Forrester. I put a security deposit down to reserve the car, completed the finance application online and went in today and faced the most seamless, pressure-free, car buying experience! Thanks Rich for all your help and I really look forward to building a relationship with Herb Gordon over the life of my vehicle!

JanetInMD

Feb 8, 2013

I would absolutely recommend this dealership. I have been going here for well over a dozen years now and the service on my Subaru Forester was fantastic. They have always been thorough fair, and honest with me on anything that needed to be done on the car. Tonight I just bought a new Subaru Outback from Richard Cross at Herb Gordon Subaru. I was sincerely impressed with him. He was polite, never pushy, helpful, friendly, and easy going - not what you get at most dealerships in the sales department! I feel that I got an absolutely great price for my new car, a very fair trade in value for my Subaru Forester, and it was so quick and painless than I almost felt guilty leaving the showroom so early with my brand new car :) The process for getting a new car at Herb Gordon Subaru is very streamlined. Most other dealerships I have ever been to do a super high pressure sales jobs on a customer, but here I felt more like part of a big happy family. As a woman, this has meant a lot to me because I have had terrible experiences with other non-Subaru car dealerships for other cars I have had in the past and they tend to belittle women, not explain things when asked or emotionally/mentally run you over. But not here. From day one I have felt comfortable in getting my car serviced by them, so much so that I decided to get my new car through them.I can't believe I have a new Subaru Outback! I really loved my Subaru 2000 Forester but it was time.I would also like to say that Dave in their finance department was awesome too. He got me through the paperwork in record time. I feel that he led me through the maze of final options easily and got me the final options that were right for me like the extended warranty, maintenance, and environmental packages (I tend to hold onto my Subaru's for a long time).Also I would like to say that after going to this dealership for 13 years with my Subaru Forester that I would very highly recommend their Service Department, and in particular Ken Hanscom. He has never once led me the wrong way on any repair with my car and has always told me things straight up. He has given me already 13 years of great service. Example: I once had a squirrel eat the wiring in my engine and leave me some acorns in the the engine area as a reminder present. It took about 3 weeks to get the new wiring in only because it had to come all the way from Japan literally about two weeks after that major Tsunami hit Japan. He gave me a loaner car (free of charge) until the wiring came in and was installed. What could have been a traumatic experience at most dealerships was an awesome one at Herb Gordon Subaru. I am hooked to their service and I am looking forward to my next dozen plus years with them. By the way, if you have to get your car in for it's service, you can also make use of their convenient shuttle that takes you to the Silver Spring metro station or to your home/office in the morning and then later get the shuttle on your way back to the dealership in the evening.I couldn't recommend this dealership more highly all the way around.

adeegypt

Jan 31, 2013

These gentlemen are very professional and they really care about your experience. I came in for a repair and they were very attentive and caring.

bundesbahn

Jan 27, 2013

Mr. Sukar first saw me on New Year's Eve, when he answered all my questions about the 2013 Subaru Impreza. I was impressed that he was so friendly and helpful, without being the "overbearing car salesman" one hears so much about. I had very particular request for a new Subaru Impreza (model, price, features and color). Within a week (despite the New Year's holiday) I was driving off the lot with the exact Subaru Impreza I wanted.He was great!

used_karma

Jan 26, 2013

I've been coming to Herb Gordon for nearly 20 years - first with my Dodge, and now with my last two Subarus. Even though it's a bit of a drive for me (I live less than two miles from a different Subaru Dealer) I keep coming back for all my service needs. It's not about the coffee and donuts - although those are nice perks while waiting for my car to be serviced - it's really about the fact that all the service members, and Ken especially, listen to my concerns and do their best to explain any problems or work required and be honest and upfront about it. They've not once tried to upsell or talk me into unnecessary repairs, which constantly happens at other dealers. True, they are more expensive than independent shops, but they do the work right the first time, they stand behind what they do, and they really do look out for the customer. I can't recommend them enough.

gungadin

Jan 24, 2013

Dropped off 2005 Outback to fix a leaking power steering pump. Asked for an estimate to replace a torn inner booth and a timing belt replacement. Car has aproximately 58K miles. Ken called back and informed me that power steering pump was bad, both inner booths were torn, both front control arm bushings were cracked and torn, and provided estimates to replace these and the timing belt. Total was $2K+ and gave Ken the go ahead and do the work. Picked car up after work and when driving home noticed that Maintenance Light is on (which was not on when I dropped car off). Took time off from work to take car back next day and was told that an oxygen sensor was bad and that it would be replaced at no cost. When car was ready and with a little caution I opened the hood to find a tool that was left behind. Makes me wonder if car was test driven after work was done. Tool left under hood is unacceptable.

Manivannan

Nov 16, 2012

Herb Gordon Subaru dealership made my car buying experience a pleasant one. The facility is clean, modern and spacious. Lakshman Sukar was professional, knowledgeable, and very helpful. He answered my questions patiently and provided the information I needed. Lakshman's customer service skills are excellent. He accommodated my tight schedule. He was very attentive to all the details and made the entire process easy to navigate. As a first time Subaru customer I felt that I could not have asked for a better person to work with or a better dealership to buy from. I will gladly recommend Lakshman Sukar to friends and relatives. He is an outstanding professional. Dave handled my final paper work during the purchase and he was also there when I went to pick up my car after an installation appt. Dave was very professional, pleasant and delivered great customer service.Kudos to Herb Gordon for having such a high caliber staff.

NewSubaruMom

Sep 1, 2012

My family went shopping for a new car with two toddlers in tow and were looking for a dealership with customer service. Herb Gordon definitely delivered. Jason, our Sales Consultant, was superb. He was respectful of our time, knew the cars inside and out, and was good with the kids. The dealership bent over backwards to make sure we where happy and satisfied customers. Their level of service is not normally found while car shopping. Their facilities were clean and kid friendly, with a great little playroom. We were greeted and felt welcomed from the moment we entered the dealership. Their commitment to their customers ensure that we will be repeat customers.

jennyglass11

Jul 23, 2012

I had a fantastic experience at HG Subaru. I knew exactly what car I wanted and scheduled an appt for a Friday afternoon to drive it and assumingly purchase the car. It was sitting out front when I got there, drove perfectly and the process was seemless. The team was extremely friendly and I felt like family when I walked out later that day with my new-to-me Forester. It was the MOST positive dealership experience I've ever had.

HKasdf

May 30, 2012

I decided to visit this dealership after reading various great reviews. One name that kept popping up was "Lakshman Sukar" so I was hoping that I would be able to communicate with him. I sent an online request for more info about the vehicle and Lakshman emailed me back right away.When I visited the dealership, Lakshman was extremely helpful and surprisingly knowledgeable in Subarus. I asked some questions that I knew the answers to, as a test that I do at all dealerships, and he got everything right and then he taught me some things that I didn't know about. Needless to say, he passed with flying colors.At no point, did I feel any kind of pressure to buy (like you hear from typical car dealership horror stories). He even gave me a very fair initial offer. Prior to visiting the dealership, I did tons of research and even got a "target" price. His initial offer was below the said target price. I was a bit dumbfounded, as I was expecting to fight for that number. Regardless, they were still willing to negotiate and I got a great deal in the end.During the purchasing process, I needed to send some documents to my insurance agent, and he was very willing to help me achieve that. Lakshman let me use his computer and printer, without any hesitation. I really appreciated his willingness to help me.Long story short, I would not hesitate to send my family/friends over to Herb Gordon for a new vehicle purchase.

lcolley

Apr 22, 2012

My experience with this dealership was beyond what I could have expected. After visiting a few dealers in the area, I found a vehicle that I wanted to purchase. I called this dealer and visited another to get some price quotes. This dealer was able to beat the other by about $1500. I could not believe the difference. Not only was the price wonderful, all of the people that I dealt with from each department were awesome. Jason, Charles, and Matt, as well as the manager Dave gave me a wonderful experience that I will pass on to friends and family who are interested in Subaru.

Jerry20009

Apr 17, 2012

I've been going to Herb Gordon's Subaru for almost 10 years. I have found the staff to be friendly and helpful and always professional and courteous.When I went there to buy my 2nd Forester I dealt with Laksman. He was invariably pleasant and friendly and very knowledgeable. I found it a pleasure to work with him and he was able to answer promptly any questions that I had. I would recommend him to any friends who might be looking for a Subaru.I also found that dealing with the Finance Department a pleasant experience. Matt Diorio was courteous and friendly and answered my questions promptly and completely. Even though financing can be a tense moment it was not.I have one suggestion and it is about financing. There are various additional services that can be ordered and they are brought up when you sit down to discusss the financing. That is not the best time and it leaves the customer to make a lot of expensive decisions at the moment that he might already be over-whelmed with what he is purchasing. I suggest that it might be more helpful to all concerned to present these options to the buyer a week or two before the delivery of the car thus giving him time to consider them. I know that now, as I think of them, there are one or two that I might have been interested in buying but at the time I was not focusing on them.This is only a suggestion and no reflection on Matt who took the time to explain them to me but I coudln't really concentrate on them. This might be me and maybe others are better at this moment in the car buying process.I will recommend Herb Gordon to my friends who are looking for a car.Jerry Barrett

Cookiemaxfield

Mar 27, 2012

From the minute I walked in the door I was treated like I was Lakshman Sukar's favorite customer. He was courteous,attentive and friendly. I was very impressed with his knowledge of the vehicle I was interested in. Lakshman understood I was going to test drive a few different cars before making a decision and it may take a couple of days to accomplish this. He called me to follow up the next day, and sent me a letter thanking me for looking at Subaru. My husband and I went back on a Saturday late afternoon to drive the Outback I was looking at again. No problem and they even appraised my trade-in while we were test driving the car. I think the price of the new car as well as the trade in was very fair. We returned after the weekend and purchased a new car from Herb Gordon Subaru and both Lakshman and Brian took their time to explain everything about the vehicle and the financing. Both my husband and I agreed that no one has ever taken the time to get in the car after we signed the paperwork, and explain all the features of this car again to make sure all our questions were answered. Lakshman Sukar is the best and I would highly recommend anyone looking for a Subaru to visit Herb Gordon and see Lakshman.

Edw2

Feb 22, 2012

The dealership was is well organized and the staff very professional. The maintenance department is clean and efficient. My sales representive, Lakshman Sukar, was friendly and helpful. I had looked at other dealerships but ultimately chose Herb Gordon Subaru. For the first time in my car buying experience I felt that I had gotten a very good deal.

HappyUSCamper

Feb 19, 2012

When I first arrived at the Herb Gordon dealership, I was not quite sure what type of vehicle I wished to purchase. Subaru was one of 5 manufacturers and 11 models that I considered. I met Chris Stauffer who was very helpful in showing me and letting me test drive 2 Subaru models. I really appreciated his knowledge, friendliness, and professionalism. After visiting all the dealerships that interested me, my choice was reduced to 5 models, including the Subaru Forester. Since gas mileage was an issue for me, Chris pointed out that the Forester optionally was manufactured with standard transmission. When I test drove the standard transmission, I felt that I found my match. I considered all my possibilities and decided that ordering my vehicle, rather than purchasing off the lot was my best choice. I made an offer that I thought was a very nice price for me, and it was accepted without drama. The ordering of the car was not an issue, and I drove my car away about 4 weeks after I ordered it. The financing was remarkable (o% for 3 years), and I concluded the most pleasant purchase (I've purchased 5 vehicles in my lifetime) that I've ever had. I am one happy camper, literally and figuratively!

GlenelgMom

Feb 16, 2012

Terrific Subaru dealership! Based on previous reviews read on this website, we chose to visit Herb Gordon Subaru first when recently shopping for a 2012 Outback Limited. Lakshman Sukar and Dave Melson were terrific - both in person and then on the telephone when we called with follow-up questions after our test drive. Since this was our first Subaru purchase, we wanted to shop any price quote hard and also, to find out which dealership would be best for service and/or any future potential vehicle issue. After going to numerous dealerships in the MD, VA, DC area, not only was Herb Gordon Subaru's quote the lowest, they hands down provided the better service and consistent friendliness. Dave Melson was especially impressive and helpful - that man knows Subarus! Our advice to anyone in the market for a Subaru - go to Herb Gordon Subaru first and save yourself time and money. They are a rarity in a world of less-than-desireable salespeople and pushy dealerships...they are honest, knowledgeable and first class! We're confident we made the best deal price-wise and have purchased from a reputable dealer that stands behind their vehicles. Thank you Herb Gordon Subaru!

subi_buyer42

Feb 11, 2012

Tried to buy a car here but could not get anyone to return my calls after the initial visit (they didn't have one in stock with the colors/options I wanted). Expected to hear from them soon about progress finding the trim/color I wanted, but didn't hear anything. Tried calling, but found it VERY hard to get the sales people on the phone. Left many messages, all went unanswered. When I did manage to get them on the phone, they'd say they were working on it and would call me with news but then didn't. After getting the run-around for 3 weeks I went to another dealership and they got me the trim/color/options I wanted in less than a week!

salbowie

Jan 23, 2012

This is my second Outback purchase in 2 1/2 months I enjoyed my wife's so much that I traded in my F150 for one myself Great Car!! and I can not say enough about how enjoyable it is to deal with Herb Gorden the entire dealership is a First Class act. Lakshman is awesome this is my 3rd purchase from him you can not go wrong working with him on a new car deal. try all the other dealers then go to Herb Gorden and see Lakshman you will be happy that you did.

richvh12

Jan 12, 2012

You hear horror stories about buying a new car, but I couldn't be happier with my experience at Herb Gordon. It started the first day talking to Jason who made a very fair and transparent offer to my fiancee and I on our new Impreza Sport Limited. They didn't have one on the lot yet so Jason's colleague John let us look all over his personal car. Jason followed up while the car was on order and then when we took delivery this week Jason and Michael (with a severely injured hand) stayed very late to help us attach a bike rack and walk us through all of the car's features (bluetooth setup, etc.). Finance manager Matt Diorio stayed late as well and saved us a half a point on the financing. Herb Gordon isn't the closest Subaru dealer to our home, but it's totally worth the trip.

AJOutback

Jan 11, 2012

A fair and pleasant new car purchase. Jason was helpful and responsive over the course of a month of phone calls and emails. When Subaru of America issued a stop ship order that delayed my car's delivery until I was out of the country, Jason arranged to hold the car until I got back even though I had not completed the purchase. He spent an hour personally going over the car's controls and setting up the Bluetooth links. Bryan's presentation of a dealer financing offer was fair, nothing deceptive as often happens.

yalc69dc

Jan 6, 2012

My experience was great because there was a mix up with my new car and every attempt was made and achieved to help me to complete my transaction on the day I was at the dealership. This was also at a reasonable price and with a smile during the process. I am very satisfied and this is my second purchase from Herb Gordon.

megfullem

Dec 20, 2011

We left the dealership feeling really good about our purchase. Will definitely buy from Herb Gordon in the future and recommend to our friends. The entire process was easy, fast and thorough. Each step of our purchase was smooth and hassle free. We never felt pressured and were encouraged to try out different vehicles until we finally found the right vehicle for us. All of the employees were very helpful and friendly. It was definitely the best car purchase we have every made.

Dante1

Nov 14, 2011

What a great and easy buying experience at Herb Gordon Subaru! Not only was John very helpful, but everyone there was very helpful. I am going to buy my next Subaru there, and would recommend this dealer to anyone looking for a new or used Subaru in a second!Thanks Again,Dante G. Mercurio

pwinkie

Nov 10, 2011

I love coming to Herb Gordon Subaru Service department. There are some awesome! and class A people there. Michael Jr.and Ken. Basically, the entire group are note worthy. I will be doing business with Herb Gordon Subaru in Silver Spring for a long time. They are the best!!!

BEOFGOD

Nov 7, 2011

I purchased a 2008 Subaru WRX STI, from a dealership other than Herb Gordon. With in the first few months of ownership I had a simple mechanical issues with my STI. I asked the other dealership to assist me with the problem and I was literally left out to dry! I told a friend of mine about the issue I had, and he said I should see Michael at Herb Gordon Subaru in Silverspring. I told him that I was closer to another Subaru dealer in Annapolis but he insisted that I go to Michael! After one visit I was sold, and not because of the one problem I had was fixed. The professional interaction, accurate knowledge that he had of my car, and the calm/easy going nature he had with the situation had me sold on where I will take my Subaru now & and forever! After three years of solid service and repairs I sold my wifes 2009 Honda Odyessy Touring and purchased a 2011 Subaru Outback Limited. The service team of Michael senior/junior, Ken, & Vitaliy was enough to convince me that I didn't want to have any other vehicle other than a Subaru! If you want a trustworthy place for your service take your Subie to them, and you will not be disappointed!!!

vutt73

Nov 6, 2011

Lakshman is awesome. I really don't know how he sells cars. He just talk to you like a buddy and when it's time to talk about the car, he knows everything you want to know. Following through is one of his strong point. He just calls and ask you if you needed anything from him. Anything you ask him to ask the sales manager, he will instead of saying "if i ask him, will you buy it today?" and other crap other salesman seem to say. Lakshman is truly a friend first and foremost.

salbowie

Oct 28, 2011

Over the past 30 I have purchased 15+ new cars and trucks (wife,kids ect)This was my second purchase form Herb Gordon Subaru and Larkshman, You will not find a betterSalesperson than Larkshman,The price we arrived at was very agreeable Mr. Sukar displayed a truly professional demeanor. He was extremely competent, an excellent knowledge of the vehilce and could answer any question. Everyone at Herb Gordon Subaru was very friendly,knowledgable, personable, and professional. Unlike other car dealerships, nobody tried to pressure me into buying a vehicle or any produts or services that we did not want.Anybody looking for a Subaru should make Herb Gordon and Larkshman their first stop. I already have plans to go back in and buy another new car from them.

alicev

Oct 1, 2011

Mr. Sukar was friendly, informative, relaxed--no high pressure. He did want to sell the car, of course, but he listened to me and got me the car I wanted. He gave me lots of information about the cars and the dealership. When I went back for a couple of extras that had to be ordered, he had them within two days and got them installed pronto.

mdhoofan

Sep 27, 2011

Mr. Sukar was pleasant, courteous, knowledgeable and helpful. He did not pressure me in any way which I greatly appreciated. I do not like the car buying routine but Mr. Sukar made it as stress free as I believe it can be. It was one of the better experiences I have ever had purchasing a vehicle. he worked with me to get a price that I believe is fair without ever applying pressure. He worked with me after the purchase to make sure I was satisfied and that all accessories not currently on the car at the time of purchase were ordered and contacted me as soon as they arrived, less than a week.Even though this was a new car purchase, I rated quality or work. I don't believe that quality of work only applies to repair or service work. Mr. Sukar displayed a truly professional demeanor. He was extremely competent, an excellent knowledge of the vehilce and could answer any question.Jack

Tina S.

Sep 18, 2011

We test-drove a number of cars before deciding on a Subaru Forester. There were no "hard-sell" tactics and when we changed our mind about the one we wanted there were no problems. We did our homework and feel were were not overcharged for the new car. I would recommend the dealership to my friends considering buying cars.

shawker

Aug 12, 2011

Salesman was excellent; purchase was painless; highly recommended; bought previous Subaru from this dealer and had my car serviced by them; service was excellent. Highly recommended.

rosie12352

Aug 3, 2011

From the moment we walked into Herb Gordon dealership, everyone we encountered was friendly, helpful, attentive. Our salesman, Lakshman Sukar, was respectful, pleasant, patient and listened to what we said and asked. The price we arrived at was very agreeable.

Lmsteve5

Jul 31, 2011

Everyone at Herb Gordon Subaru was very friendly, knowledgable, personable, and professional. Unlike other car dealerships, nobody tried to pressure me into buying a vehicle (which can be very frustrating). Additionally, they gave me a great price on my new Forester (better than other Subaru dealerships) and thoroughly examined the car and the owner's manual with me before I drove it home. If you're in the market for a new Subaru, check out Herb Gordon first!

alwaysmclaren

Jul 16, 2011

The best way to sum up my experience is pleasant. Usually not a word associated with car buying. I sent in a request for information late Sunday night and by 11am Monday I had and email from John. Bryan worked the numbers for me and got me in a car with the down payment I could handle. Both were very friendly and eager to help and answer any questions I had. I never felt like I was a bother to them. There was also never any pressure or scare tactics used to up sell me on anything. I have been to a few different dealerships and this by far was the easiest, nicest, and comfortable experience I have had. Anybody looking for a Subaru should make Herb Gordon their first stop. I already have plans to go back in 2 years and buy another new car from them.

weaselguy

Jun 23, 2011

Excellent car buying experience. Dave Melson gave me the price I wanted without any hassle and his appraiser gave me a fair price for my trade-in. Dave also provided a detailed description of the various operations of the vehicle in a warm and friendly manner. Eric Lendrum provided a detailed overview of the financing and registration aspects of the transaction in a very courteous and professional manner.

JounU

May 30, 2011

I just bought a new Forester after 10 years of very satisfied service on my 2002 model. The sales team is very courteous, willing to work with you, and no pressure applied. They went out of their way to locate the specific model and features I wanted. Their service has been outstanding on my prior car. Never had a need to bring it back to fix a problem twice. Service work is always done at the promised time.

tonizepp

May 24, 2011

The salesman was very courteous. I had to do my own research to get the best price, so shop around.Good dealership to work with, and not too much sales pressure with add-on protection. The Subaru Legacy I have purchased handles great, and good gas mileage (about 30/gal during the first 500 miles.

katgrl4492

May 9, 2011

The employees spent hours with me on several occasions answering all of my leasing questions. They were extremely patient and kind. When I came back and was concerned about the Forester being too large, they suggested I test drive the Imprezza which I fell in love with. They seemed honest and fair throughout the whole process and really tried to help me in any way they could. Two thumbs up!

jeremybox

Apr 15, 2011

After searching pretty much the entire east coast to find my car, I managed to blindly call Herb Gordon, and speak to Lakshman. The car that I wanted was sitting on a truck in their parking lot (Nobody else had test driven it yet!) and I was able to negotiate the price of the vehicle in under 3 minutes. There was a Shuttle arranged from the Silver Spring metro station to the dealership, and I then moved to the financing portion. Bryan was helpful explaining my options, and helped me finagle the numbers in such a way that I got a very good deal on some extras (LOJACK, etc).I purchased a 2011 Subaru Impreza WRX STI, and couldn't be happier.

gdkann

Apr 3, 2011

We just moved to Maryland from MA and this was by far the best car buying experience we have ever had! From the moment we walked in until the time we drove off with the new car...in only a few hours and on the same day! Dave was incredibly knowledgeable and Eric, who took care of the financing and registration, was also great to work with.

alkaparandekar

Mar 22, 2011

The overall experience at the Subaru Herb Gordon was great. We knew exactly what kind of car we wanted. So first we asked for an online quote at various Subaru dealers in Maryland. Herb Gordon Subaru responded immediately. I and David Melson then exchanged e-mails about what and when I needed the car. The car was delivered in the most timely manner. We are very happy with our new Outback !

hsmith42

Mar 19, 2011

Lakshman quickly found the car I wanted, at the right price. The purchase was extremely smooth, and all at the dealership were very pleasant. The use of a loaner car was a major factor in choosing this dealership, and the free first oil change was a nice benefit.

totuyet

Mar 3, 2011

This dealer have excellent service and their pricing is reasonable. They are always pleasant to deal with. They handled my financing and got me a screaming rate beating out my local bank. Their employees is friendly , patience and helpful to foreign customer. Especial my sales agent, Mr.Sukar went above and beyond to answer all of my questions and find information if I needed. He was honest and upfront, no hassling or cover-ups. He was also knowledgeable and friendly. I would recommend Mr.Sukar to anyone who is looking to buy new, or used. The management team was also nice, but didn't radiate the same trustworthy vibe as Mr.Sukar, we were in good hands with him.

AndreaL

Feb 24, 2011

2/24/11Dear DealeRater.comI purchased a new Subaru this week from Mile One Herb Gordon Subaru, and a young man named Jason Withrow. I feel it very neccessary to boast about the way Jason treated me! Typically car salesman approach prospects and especially women like fresh meat, and it is such a dreaded experience for me normally.I am 41 years old and this Subaru is the (7th) car I have purchased in my lifetime, but dealing with Jason and his unique style was a first! Jason was the first car salesman that approached me with humility, decency, and respect. It was the BEST car buying experience I have ever had. It was exactly the car I was hoping for and he was so accomodating and a pleasure to work with. He really made me feel important, and a valued customer. I would recommend him and that dealership to anyone I meet.SincerelyAndrea Landes- new Subaru (hopefully lifetime driver)

dcutdse

Feb 17, 2011

Mr. Jason Withrow was very helpful, knowledgeable and responsive. We called him from the parking lot of a competitor and he quickly looked up a comparable vehicle as to what we had just seen and gave us a competitive price over the phone. When we went in later that day he had the vehicle already ready for us to see. He was very knowledgeable about the product and explained the nuances in feature and price differences. When it came to price, he was direct and did not give us a runaround or hassle. Jason even followed up after we purchased the vehicle to make sure we understood all of its features and to see if we had any questions. We are very pleased and would recommend Jason and Herb Gordon Subaru to our friends.

dicka

Feb 11, 2011

We had been driving a 1999 Subaru Forester since purchasing it as a new car. We were happy with it and reluctant to replace it. However, there was a major repair needed in 2009 and we considered replacement then. Instead, we decided on repair. Lakshman worked with us then and made no sale. Ho followed up with regular email for two years and in 2011 there was another major repair needed on our 1999 Forester. This time we decided on replacement and Lakshman was very helpful in locating the right vehicle for us. That was a 2011 Impreza and we are delighted to be driving it. We knew that Lakshman had been working on this sale for two years. How could we buy from anybody else?

tcain51

Feb 3, 2011

A terrific price - but so much more. Car looked like new (it was and 05) inside adn out when it was presented to me. I noted a couple of things (one cosmetic and the other a console extension)I didn't like and they were fixed perfectly - for free. These guys bent over backwards to make sure the car was exactly the way I wanted it; that my satisfaction was 100 %. The experience could not have been better.

LauraMcD

Jan 6, 2011

Dave was easy to talk to, got right to the point and made sure I had all the answers that I needed without pressuring me in the least. I was able to visit the dealership three times without ever feeling like I was taking too much of his time. I was very satisfied with the entire transaction.

pauldavid185

Dec 27, 2010

Herb Gordon is a dealership that I would deal with again and again. I was in the market for a wagon or small crossover SUV. I was considering the new Kia Sportage, Chevrolet Equinox, and Subaru Outback.After being disappointed with the Sportage and Equinox, I pulled into the Subaru dealership and the first thing I lay eyes on is the 2011 Outback. I was in love. My best friend and I walked into the showroom and the only car there was an Outback. David Melson was the only guy there that day and greeted us right away. He ended up educating about the vehicle and we went through the entire process of picking the right model and going for a test drive. The car was amazing! I was captivated by the interior and was impressed by how the car handled. I instantly became a Subaru believer!While going through the numbers, David was very straightforward and didn't haggle me in any way. It was a simple and easy process. Not much negotiation needed. They gave me a fair deal on my trade-in and were able to match with what other dealers were offering.The customer service there is top notch. More dealerships should follow what they're doing there. Everybody is nice and helpful, but most importantly, they know what they're talking about and genuinely care about their customers. Even my man Bryan was nice and helpful when it come to the financing portion of it.Herb Gordon Subaru is amazing. Probably the best in the area. I'm satisfied with the customer service and most importantly, my new 2011 Outback!

ADRIANAEABDON

Dec 10, 2010

We visited Herb Gordon Subaru about 3 weeks prior to making our final decision. We had done all the homework we needed to be sure and knew what model we were purchasing. Due to our busy schedules we always dreaded the whole experience of purchasing a new car. But after visiting Herb Gordon Subaru, we couldn't have been happier. Mr. Sukar Lakshman was our salesmen and he made the whole experience something we actually enjoyed. He was great: honest, straight-forward, very professional, knowledgeable and NEVER pushy. Mr. Brian Liddiard handled the financing part of the purchase which went very smoothly without any haggling over the price. We had a wonderful experience and we would highly recommend Herb Gordon Subaru in terms of knowledge, fairness and great customer service.

kevinmattingly

Nov 25, 2010

We walked into the dealership pretty well prepared (knew which model and trim level we wanted and had the dealership's internet price in hand) and couldn't have been happier with our experience. Jason went over the key features of the vehicle we were interested in and then got us set up with a test drive so we could see how the car performed on the road. After the test drive, the purchasing process went smoothly without any need for haggling over the price, Jason went through all of the available options/warranties in a clear and honest manner, and the dealership gave us a better financing APR than we had found elsewhere. Overall, we would highly recommend Herb Gordon Subaru for an easy and down-to-earth car buying experience.

Ahappycamper

Nov 5, 2010

Over the years, I have had both very good and very bad experiences buying cars. My recent experience with Jason and Brian at Herb Gordon ranks at the top in terms of knowledge, fairness,and ease with which I purchased my new Forester. They were professional but never pushy. No games. What they promised was what they delivered.

pik5el

Oct 15, 2010

Dave was a great sales representative to work with. I purchased a car from him earlier in the year, and when it came time to get a second new car this year, I immediately went back to him for the new car. Dave has been very helpful with all of the questions we have had both before and after the sale was made. After the purchase we had a few issues and concerns, but the dealership acted quickly to help us out without any cost to us. Great customer service and a real willingness to help out their customers. Highly recommended.

discouraged and disappointed

Oct 7, 2010

Lied about warrenty to sell car. Did not give an honest answer to a very specific question and now I am paying for it in time and money. I wish I had spent more time with the Honda dealership I visited elsewhere. While I did not like Honda's answer, at least they were honest.

LIsa.Babcock

Oct 5, 2010

My experience in purchasing my new Subaru was terrific and I will recommend MileOne Subaru to anyone. Lakshman Sukar, the Salesman, was both friendly and knowledable, there were no questions that he could not answer. It was raining that day and he came out to the parking lot to greet us as we looked at the cars on the lot. Mr. Sukar was a pleasure to meet and work with. Brian Liddiard, Finance Director, made the purchase a pleasure. He was friendly, helpful and creative in his approach. Mr. Liddiard made the entire process a pleasure and personal, not an assembly line process.

bbuysf

Sep 6, 2010

Excellent experience with Jason Withrow at this dealership. He was extremely knowledgeable about the Foresters I was looking at and provided thorough, clear, and very detailed answers to all of my questions. Gave the impression that he wanted to help me select the right car for me, and was patient with all of my questions. He was very professional, with non of the pressure tactics that car buyers hate. Cost of the cars was very clearly presented. This was my 6th car shopping experience, and he was definitely the best car salesperson I have ever worked with.

xiam

Sep 5, 2010

I found this dealers are very honest and knowledgeable about the car, they are working with me like they are not selling a car instead of serving me. They are working more like a team. The price is also very reasonable without any hidden cost. I highly suggest you buy a car with them.

tpratt

Aug 15, 2010

I would highly recommend this dealership based on the superb experience I encountered with the Subaru team members. Everyone directly and indirectly involved with my deal made me feel like they really wanted me to purchase my car. There was no pressure, no stress - John and Eric did everything within their power to ensure my purchasing experience was a good and easy undertaking. I appreciate their knowledge, professionalism and good-nature. I am a first-time buyer with the Subaru company, and I plan to keep my car for many years to come (the Lord's willing). I can honestly say, "I love my Subaru." Thanks, guys, on a job well done! tp

BobnSil

Aug 11, 2010

Lakshman Sukar was the first Subaru sales rep that we met. He was very helpful, informative, and a pleasure to work with while we debated on purchasing our new car, a 2010 Forrester. Over the course of a couple months Lakshman took the time to e-mail us, staying in touch with information while never pressuring us. Once we were ready to purchase the car, Lakshman took the time to go over his inventory, walk us through our options, and offered assistance in explaining the financing details. Our "first" experience purchasing a Subaru was very positive and enjoyable. I believe a good deal of that is credited to Lakshman and his commitment to dealing with you on both a professional and personal level. We wouldn't hesitate buying another vehicle at this dealership.

emailelisabeth

Aug 4, 2010

Lakshman Sukar was extremely honest, straightforward, and respectful. He was a pleasure to deal with, and we bought our new car from him because he has such integrity. This is the fourth car we have bought from Herb Gordon (two Nissan Muranos and now two Subarus) and all of our service is done by Herb Gordon as well. Mike Jr. Schildt in the service dept and also Mike Sr. are excellent and always do a fine job of seeing that our cars are in outstanding order. We do highly recommend Herb Gordon as an outstanding place to buy a car and to service a car.

moserkr

Jul 20, 2010

I have nothing but praise for my buying experience with Lakshman Sukar and Herb Gordon Subaru. I had done my homework and knew what I wanted, and Lakshman quickly worked with me to source the car in a couple of emails and calls. Walked out with the car only 1 hour after arriving and the dealership to close the transaction. Definitely and incredibly smooth experience, and I am tremendously satisfied with the deal.

elizabethbanks

Jul 19, 2010

Mr. Melson, was excellent, he had great customer service skills. I had a very busy scheduled on the Friday, my husband and I walked into the dealership, Mr. Melson was very accomondating. His knowledge of the Subura was mind blowing, he gave us an actual tour, explaining all details of our car, from inside out, from under the hood to the top of our car. I would definitely refer him to family and friend.

jonreeves

Jul 18, 2010

We brought our Subaru from John about 9 months ago. He walked us through all the options and did not make us feel pressured or forced into making a decision. I was most impressed by the fact that unlike a lot of sales people he actually followed through on any promise that he made. I would recommend John and all the sales people from Herb Gordon to anyone who wants a great deal on a Subaru.

LilWolf

Jul 18, 2010

I had an excellent experience with Jason Withrow at Herb Gordon Subaru. Mr Withrow,gave me his complete attention,explaining everything, simply and without trying to overwhelm me. He was very pleasant and did not display any heavy handiness toward trying to sell me a car. I definitely would recommend Jason to friends and coworkers. Lillian Wolf

joyful111

Jul 13, 2010

In the last 25 years, I have purchased 6 new vehicles at different times. This is the first time I can say that I am satisfied with my car buying experience. That's why I'm going through the trouble of registering and submitting this review. The sales person I dealt with, Lakshman Sukar, was outstanding. He was knowledgeable; courteous; didn't employ any tricks; made the whole process very pleasant. I did quite a bit of research before I started shopping. I had also previously visited 2 other Subaru dealers. So I was armed with good deal of information. There was very little haggling needed over price. The price they could agree was acceptable to me. I spent much less time than I feared I would need at the dealership. The financing part of the process could have been better. It was handled by Eric. But it was OK. After the purchase, even though it was late in the evening, Lakshman drove the new vehicle for me to my residence, about 45 minutes away. I was very impressed with this Sales person and that made the whole experience a very positive one for me. I would recommend this dealer, particularly Lakshman Sukar, to anyone without any hesitation.

Martha Duff

Jul 2, 2010

I received immediate and courteous attention when I entered the dealership sales room. My sales person was very thorough in showing me the car and answering questions I had about the car and about the purchasing process. He was personable and provided clear straightforward information. There were no gimmicks and no lines. It was a very good car buying experience.

Runner

Jun 27, 2010

After 10 years with my last Subaru, I decided it was time for a new one and visited Herb Gordon Subaru. Lackshaman Sukar helped me choose my new car and explained all the options to me. The visit was friendly and positive so when he called to say the car I wanted had come in, I bought it. He gave me a tour through the technology and had me out of the dealership with my new car quickly. A week later, I'm thrilled with the car and the ease of purchasing it.

mailman54

Jun 24, 2010

This is my second Subaru from Herb Gordon. Lakshman Sukar was my sales consultant; I couldn't have had a better one than Lakshman. He was informative, well versed, new the car inside and out and didnt jerk me around about the price (unlike some other dealers). I would recommend him and Herb Gordon Sabaru to anyone whos looking to buy a car.

vancrook

Mar 31, 2010

After considering a new Forester for 2 months or so, I finally decided to drive one and visited Jason at Herb Gordon Subaru. He was very responsive and helpful, and had great knowledge about both the Forester and the Outback. The finance person was also extrememly friendly and helpful. Overall, a painless and rewarding process for getting a new Forester, which I am totally enjoying. Thanks!

jbwbizzo

Feb 20, 2010

Herb Gordon offered us a fantastic price out of the gate--lower than other dealerships' prices after we had negotiated. They gave us a fair deal on our trade, and overall, the car paperwork process went pretty painlessly. We went in to Herb Gordon more than once to look at vehicles, and we were never pressured. These guys a pros, and they're interested in moving as many vehicles as possible--which means low prices for customers.

terpride

Jan 12, 2010

After feeling like i got taken for a ride on my last new vehicle purchase, i came to Mile One knowing exactly which vehicle I wanted (2010 Legacy GT Limited). Dave, my salesman, was extremely knowledgeable, helpful and proud of the product he was selling. Once the price was settled on, Lee was honest and courteous throughout the entire financing/contract signing process. My wife and I loved the service there so much, that she put a deposit down to purchase a 2010 Outback v6 at the same time that i was closing my deal! Can't wait to go back to pick up her new car once it arrives. I will definitely come back again for my next vehicle purchase.

cps

Nov 25, 2009

I have always been pleased by the friendliness of the service team at Herb Gordon. I've also been pleased with the quality of service work performed on my Subaru. What really sets them apart, however, is their ability to accommodate me on short notice and in emergencies (especially Ken Hanscome). Even something simple as: I was leaving on a trip and the wiper blade inserts had given up. I loaded the car, started my journey in the rain and pulled into Herb Gordon hopeful that they would be able to help me. Ken got me my inserts, did a quick install and I was on my way in a matter of 15 minutes. That experience, by far, surpassed going to an auto store, looking up blade inserts and inserting them myself. The whole rest of the trip in the rain, I was thankful to Herb Gordon and Ken for their ability to accommodate and be flexible with customers. Knowing that they will do their best to help me out is a great feeling.

HurQlez03

Nov 20, 2009

I just came from a terrible Mitsubihsi dealership with little attention to me. And then I met Dave and he was honest about the features, the price, the sale. I was amazed by how much attention he gives to what I want for a price. He really did care and I love it.

mwarren

Nov 5, 2009

Great dealership. Everyone involved was very helpful in my purchase. They did not initially have what I needed, but they were able to find something that was perfect for me. Very helpful when I called with multiple questions. Made it easy during the entire process.

DMKMNM

Oct 25, 2009

Top notch experience. Charles responded to my email request in a professional manner. Had a pleasant conversation with him over the phone to clarify the details. Showed up to the dealership and everything was as we discussed. He had the vehicle ready for us to test drive when we arrived. He was not pushy and was extremely knowledgeable about his product. He explained that their focus was on customer service and it showed. Great prices. We were in and out in a few hours. We had a great experience and would recommend this dealer to our family and friends.

kewist1

Oct 24, 2009

Great experience overall. I conducted the majority of this sale through the internet and worked with several dealers. Herb Gordon got me the best price on my 2010 Outback with the options I wanted. Jason Withrow was my sales consultant and did a great job of keeping me informed. It was a no pressure sales effort and they won my business by giving me the best value and experience. My deal closing went smoothly with Lee and there was no pressure to take additional options or coverages that I did not want.

luvmysuback

Oct 18, 2009

I recently purchased a 2010 Subaru Outback. I was very pleased with the total sales experience. My salesman, Jason Withrow, was very knowledgeable, friendly, accomodating and not pushy.Jason searched for the car I wanted, tracked its delivery and made the transaction relatively painless.Eric handled the closing efficiently, quickly and was very friendly.I will recommend this dealer 100% to anyone looking for a Subaru.

j1brooke

Aug 29, 2009

Jason was very HONEST, friendly and responsive to all my questions. I spoke to many different sales people at many different Subaru dealerships in the DC metro area, and Jason was the best salesman I spoke to. I could tell that he wasn't trying to rip me off or screw me over. Eric, the financial manager, was super nice and knowledgeable as well. I would recommend Herb Gordon to anyone.

2010OUTBACK

Aug 22, 2009

Subaru cars are made by a very reputable company that is in 4X4/AWD business for quite sometime. The top notch quality of the products by itself will sell regardless of location but the major differences are the dealership that sells them. Jason Withrow and his boss behind the glass enclosed room from Herb Gordon Subaru had given me and my spouse the most appreciable customer service and a very pleasant overall buying experience compared to our past 10 auto purchases and during our most recent visits to other local Subaru dealerships within Baltimore/Washington DC area. His product knowledge is beyond reproach; salesmanship skills and ability to gain our trust as an honest broker is incomparable. In addition, Jason also worked the dealer sales pricing that nailed our decision to buy the car from him. I am recommending his excellent services to my son and daughter who are also looking at Subaru cars.

Audrey

Aug 22, 2009

RE: Customer Service, Friendliness and Overall experience: I am not patient with salespeople. I put off buying a new car, in part, because I did not want to deal with the hassle. When my mechanic told me, Miss Audrey, I think it's time for you to get a new car, I knew I couldn't put it off. I talked to Jason on the phone and, with his team, organized the whole transaction and had all the paperwork prepared for me to sign a few documents and drive away with the car with its permanent plates and all. He was very pleasant and - if he thought I was quirky - did not let on. How fortunate you were to find him and have the presence of mind to realize what an asset he would be. That is why I gave a 5 for these 3. RE: Price and Quality of Work -$300 over invoice. That is fine for me! Quality of Work - the car was spotless, the final plates were on the car and the doggie separator were installed at the time they told me the car was ready. That is why I gave a 5 for these.

pbbevans

Jul 27, 2009

Charles and the whole team at Herb Gordon Suburu were fantastic. We went in to purchase a new car using Cash for Clunkers. They worked out all the details and made the process as painless as possible. They kept us informed every step of the way. There were no surprise charges added to our invoice, even though we used our bank's car buying program and financing. They didn't try to "upsell" us or push us into using their services for financing. There were a couple of minor issues with the car, which they caught and made right for us, without us asking. AND, they told us that they'd found the issues, rather than keeping us in the dark. Overall, we had an excellent experience with them.

joenudi

Jul 7, 2009

I am a first-time new car buyer and I spent a few months researching the cars that I was interested in before going out to test drive the final few that made the cut (in fact, Subaru wasn't even on that list initially, but the car handling and customer service at the dealership changed my mind).I was very comfortable with my salesperson, Jason, immediately as I got the sense that he truly believed in the product. Jason was knowledgeable about all of the features of the car and was able to answer all of the questions I asked (and a few I didn't). Eric did a great job explaining the financing terms and reviewing my options when we got to that phase of negotiations (which I was very concerned about as a first-timer). The entire team was very patient and understanding with multiple test drives and questions. There were a number of instances where they took the initiative to make the extra efforts - both big and small - that make the difference between a good and a poor experience.Overall, I would highly recommend Herb Gordon Subaru to other consumers.

edcoles

Jul 6, 2009

We solicited a number of online quotes for a Subaru Forester. Herb Gordon Subaru was by far the most competitive price that we received. Our interactions were polite, professional, and there was no pressure. I would recommend this dealer to everyone.

sjmayclin

Jun 29, 2009

I went to Herb Gordon first because it was the closest Subaru dealer to me. Afterwards, I went to others in the area, including FitzMall in Kensington. While pricing was close enough to be a non-issue, the service I got at Herb Gordon made all the difference. Arriving on the lot, I was greeted and asked what vehicle I was interested in. I was looking for a WRX 5-door and Jason, my salesperson recognized that I knew what I wanted and adjusted promptly, pointing out finer details and trim level differences, rather than obvious specs I could have recited to him. We were soon test driving, and Jason selected a longer route than other salespeople at the same auto mall had, allowing a better chance to get a feel for the car. Returning, he put no pressure on me to get to the table, understanding I had other shopping to do. After deciding the WRX was the car for me, I began getting online quotes from dealers in the area. Jason was as in touch as I needed, but didn't pester. Herb Gordon matched or beat every deal I got from other dealerships. Once a price was agreed upon, it was set. Additions (fabric treatment and tire insurance, ect) were offered and explained but not pushed. No silly charges were added. Once at the finance table, Eric was thoroughly helpful, and explained everything as he did it. No under the table funny business. As an aside, Eric is clearly a true Subaru enthusiast, and it showed in his interactions with me. I felt like I was not simply a customer, but a new member of the Subaru enthusiast community. I will definitely be going back to him for advice as I find ways to make my new car my own creation.Finally, when taking my car to detail, it was found that a light had been left on and the battery was drained. Instead of jumping it, and trusting it to be ok, the parts department put in a brand new battery. While obviously the right course of action, I never would have known if they had cut corners, until I got stranded somewhere.All in all, I chose to work with Herb Gordon because not only was their pricing extremely competitive, but I felt the most comfortable with their staff. Excellent customer service, low pressure, and enjoyable to work with.

sneimark

Jun 7, 2009

We received good and courteous service, beyond what one would normally expect from a service department. There is nothing more to say, and it is unclear why we would need to take more time and give more details than what is provided in the short answers given above.

Msanchez28

May 25, 2009

It was an overall great experience from the moment I got my first e-mail until I finally purchased my car it was a great experience. Jason was very knowledgable, took his time to fully explain everything to me. If there were questions he didn't know he would find out the answer for me. I would most definately recomend this dealership to other people.

gw0617rw

May 23, 2009

The Herb Gordon team is a great group of people. They are uberknowledgable about their product and just as approachable as can be. Unlike some other dealerships in the metro area they don't try to trick you or put you down. I can't say enough positive things about Herb Gordon. Go there will all due immediacy!! You will be glad you did.

f0tif0

May 8, 2009

Got the head gasket leaking and my brakes were really bad in my 07 subaruMichael was really nice and friendly provided the best service i have ever had.The car was fixed the next day. Also they gave me full size rental car which was amizing.A+++++

Kerry Taylor

Mar 9, 2009

After doing considerable research on Subaru's Forester, I began looking for a dealership in the Maryland area. Michael Roy, General Sales Manager at MileOne Herb Gordon Subaru, responded immediately to my email inquiries. I followed up with several questions over the next couple of days and he always got back with me in a very short period of time. His thoroughness in answering all of my questions made the visit easier because I already felt comfortable working with him. When I arrived, he and Jason Withrow took care of me and they addressed all of my concerns with thoughtful responses. They showed me several cars and encouraged me to test drive different vehicles as I was trying to decide whether to go with manual or an automatic. They were professional and friendly, making me feel at home in their company and never making me feel rushed to make a decision. I settled on a car and was able to drive it home that evening. My overall impression is that Michael and Jason are professionals who enjoy what they do because they made the experience fun and they helped me find the car that best meets my needs. I will highly recommend Michael Roy and Jason Withrow at Herb Gordon to anyone interested in buying or leasing a new car.

sommerer

Jan 25, 2009

Very straightforward and helpful. Lakshman was very knowledgeable about Subaru technology, options, etc. He was very patient as we deliberated multiple possibilities, and allowed us to make multiple comparative test rides. Option we wanted was not on the model we picked, but was installed while we did the paperwork. Pricing is upfront, and available on the web. "Extras" available at sale, but no high pressure, or "let me tell you why it's a mistake to pass this up." I'd deal with them again with pleasure for my next Subaru

Patty Reeves

Jan 7, 2009

I just wanted the owner Mr. Gordon and the managers to know how grateful my husband and I are to Ken Hanscom for his performance in carrying us through major repairs to our 2002 Dodge Grand Caravan that we purchased at Herb Gordon dealership. Our previous Dodge van was also purchased here which lasted for 10 years and 250,000 miles. Our vans have also been serviced by Herb Gordon for 16 years. As long-term customers, Ken has advised us countless numbers of times with recommendations that I can trust with my daughter's life as well as my own. Throughout the years, he has consistently distinguished himself through his service to my family with the highest level of professionalism. He is extremely intellegent, professional, and knowledgeable in the expert range at his job. And his experience well exceeds the parameters of his position. This is why I have faith in his judgement in advising us of what decisions to make in deciding expecially this most recent decision in whether to replace our transmission or replace the van with 130,000 miles on it. His calm, confident and caring behavior is what got me throught spending that much money. But he very kindly gave us a discount which made it much easier to make this decision. We will always come here for our auto needs because I can trust Ken like a close friend to always tell me the truth. I wish they all were as trustworthy and kind like Ken. I have recommended Herb Gordon to all my family members and friends as being a place that you can trust because of our experience with Ken. They too, have been very pleased with the Herb Gordon dealership.Warm regards,Patty Reeves

thuyyong

Jan 5, 2009

The sales person, John Ritchie did not pressure us into buying and was very knowledgeable about Subaru and the model which we purchased. He was very prompt in answering his phone and follow up was excellent. The finance person, Eric was also a pleasure to work with. Both are extremely friendly and efficient. We would recommend these gentlemen and dealership to anyone interested in purchasing a vehicle.

joekammerman

Dec 31, 2008

Justine and Michael at Herb Gordon Subaru were by far the best to work with when buying our new Subaru. We ran into a lot of issues at other dealerships where the salesman told us what we wanted to hear instead of what we needed to hear. Not at Herb Gordon, Justine new everything about the car and made sure to walk us through every aspect of the vehicle before we left. Michael was fantastic to deal with price and making sure we were happy upon departure. I highly recommend, if purchasing a Subaru, you give them a chance to earn your business. You won't be disappointed.

RozBliss

Dec 31, 2008

Shop here first if you are looking to buy a new Subaru! It we had known this, we would have saved ourselves a lot of time and effort. Michael and Justine are extremely professional and truly know and love the Subaru brand!!! The buying experience was very pleasurable. They gave us a fair price and were wonderful to work with. I would highly recommend this dealership to anyone looking at Subaru.

hannahmellman

Dec 25, 2008

I bought my 2008 Subaru Legacy from another dealership last year and it had problems from the beginning. I took it back to the dealer several times throughout the year and they replaced nearly every part but my car still didn't function properly and consistently. Finally I brought it to Herb Gordon where my brother takes his Subaru, and they fixed the problem very quickly. The employees were very friendly and kept me informed the whole time they were working on it. This dealership rocks!

pauldavid217198

Dec 16, 2008

i purchased a new 05 Subaru 2.5 XT Outback from MileOne Herb Gordon ("MOHG"). i have had the opportunity to interact with MOHG over more than three years. MOHG is a very well run subaru dealer committed to its customer base and satisfaction.my experience is overwhelmingly positive beginning with the sales department on through the service department. i want especially to single out ken hanscom in the service department for special recognition. he is a top notch professional, efficient and mannerly in all respects, willing to make the extra effort if and when it is appropriate to do so, and clearly committed to quality customer service. i have enormous confidence in mr. hanscom and the larger service department at MOHG. and i'm pretty darned happy with my outback as well!paul m. in ashton

sliska

Dec 1, 2008

I am extremely pleased with the Service Department of this dealership. I find all of the employees to be extremely professional and knowledgable about the service they offer. They are extremely friendly and go out of their way to make servicing a car a pleasure. I havebeen using this dealership since I purchased my car several years ago. A sedrvice advisor helped me out on a Friday 3 pm emergency and it has been a great experience ever since then. I highly recommend this dedalership for service and sales.

hiker4life

Oct 20, 2008

I have been shopping for a new car for months now. I thought I had it all picked out and knew exactly what I wanted in a new Honda. I stopped in to Herb Gordon Subaru on a whim and immediately impressed with how much they knew about their vehicles. Justine was extremely informative and the finance part was really easy too. Eric answered all my questions about warranties and maintenance and even showed me how valuable a service plan can be with ever-rising service costs. Over all, the people at Herb Gordon were the friendliest people I have met in a dealership and made the entire process very simple and laid-back. I have already recommended to my family to visit Herb Gordon before they buy any other vehicles because they don't just sell their cars, they love them and own them as well.

LindaS

Oct 5, 2008

I purchased a 2009 Forester. My Sales Representative was John Ritchie. Before purchasing I had shopped several other Subaru Dealerships. The moment we were greeted I was confident we had finally found a knowledgeable and professional automotive specialist. Mr. Ritchie quickly helped me find the exact car I was looking for. The price was actually lower than I expected. Mr. Ritchie Explained that there are about 15 dealers within a 50 mile radius of Herb Gordon Subaru. Herb Gordon is the number one Volume Subaru Dealer in Maryland. Simply stated you do not achieve that distinction unless you are knowledgeable, profession and competitive. He is absolutely correct.The entire process took less then two hours. Everyone we encountered was friendly, Courteous and professional. I would definitely purchase at Herb Gordon Subaru again!I love my New Forester.

luvmysubby

Sep 13, 2008

Lakshman was great to work with. The level of customer service was fantastic. It was not only Lakshman but the whole sales team helped. The car I wanted just arrived and within minutes everyone jumped into action and took the car to get the options I wanted installed. By the time I finished in the office getting my paperwork completed the car was back cleaned and a full tank of gas. What amazed me was that others not involved in my deal got involved just to help out. That is what I call great teamwork.

sdb11281usa

Sep 6, 2008

Prior to going to Herb Gordon Subaru, I had dealt with another local dealer and ran into a stumbling block. Exasperated, I visited Herb Gordon a couple days later to test drive a Forester XT. Knowing I was ready to make a purchase, they went out of their way to locate the exact vehicle I wanted. My salesman, John Ritchie, actually traveled to Philadelphia to personally pick-up my Forester and deliver it to the dealership. My experience when I went to pick up my new vehicle could not have been smoother. I couldn't have asked for better customer service and, though it's a bit of a hike, I anticipate returning to Herb Gordon for all of my service needs.

las2008

Jul 21, 2008

Herb Gordon was able to find the exact Forester I wanted, no unwanted options. The sales process was so smooth and easy. The finance department was also impressive, the lease choices were very clear. We were in and out of the dealership quickly which is always a plus when you have a 5 year old with you. I look forward to doing business with them again!

mary holbrow

Jul 4, 2008

I was very impressed by the good service at Herb Gordon Subaru. My Forester was just barely over its 50,000 mile drive train warranty when the engine started to sound bad; I had previously had this same problem worked on at a different dealership in the city where I used to live. Now a major repair was called for; Ken Hanscom took the issue to Subaru, and they agreed that the repair would be covered under the warranty, even though strictly speaking they didn't have to. That spoke very well for Herb Gordon and for Suburu itself. Then a few days later I was back at Herb Gordon, because I was still hearing an odd noise; Shawn and I drove around the block and of course the noise couldn't be heard, but he took my story seriously, looked over the car and tightened up some things, and the noise is gone. Once again I was not charged. Shawn's approach was conscientious and skillful, and again Ken Hanscom was going out of his way to give excellent service.

Mdfeuerman

Jun 29, 2008

This dealership was fantastic, what an easy experience. Michael Roy, Lakshman Sukar and Kelly Rogers-Hale were all so professional and friendly. Go games, no bizare sales tactics, and absolutely so pressure. I was made to feel so comfortable and after hearing so many horror stories of what can happen when buying a car, I was relieved that I didn't experience any of that with my sales people or while in finance. They even fed me I was so hungry. And I was in and out much quicker then I thought I would be. I would definitely recommend Herb Gordon Suburu to all my friends, actually I already have.

Mfeuerman

Jun 29, 2008

This dealership was fantastic, Michael Roy, Lakshman Sukar and Kelly Rogers-Hale were all such a pleasure to work with. There were no horrible sales tactics, no pressure, no haggling back and forth just a great straight forward experience. I got the car I wanted for the price I wanted. They even fed me pizza and coffee because I hadn't eaten before I came. The process was very quick and easy from the first moment I walked in the door all the way to the finance department. And after hearing horror stories from friends at other dealerships I was relieved that my experience wasn't another horror story to tell. I would definitely recommend Herb Gordon Suburu, actually I have already told my friends all about them. And I love my car, so I'll be back again.

Louis

Jun 12, 2008

I called Herb Gordon Subaru on May 30 inquiring about availability of new and used Foresters for my daughter, spoke with Lakshman Sukar who was helpful, friendly without being overbearing, and informative. My wife, daughter, and her boyfriend arrived at the lot on May 31 and were immediately impressed with Lakshman's style: helpful, straightforward, informed. We test drove a used vehicle and were convinced that this was the car. The stated price was reasonable, but Lakshman coordinated a non-threatening negotiation between the sales manager and us and we quickly arrived at a final offer that was extremely satisfactory. The subsequent dealing with John Doherty to complete the paper was smooth, helpful, friendly, and efficient especially considering that a recent storm had taken the main computer system offline. The car was prepped and ready to go as soon as the paperwork was completed and Lakshman then walked my daughter around the car - inside and out - pointing out features, controls, etc. We drove off extremely pleased, satisfied, and content. Total elapsed time was 3 hours including the test drive. Extraordinary. Best auto purchase experience I've had in 35 years.

m.r.

Mar 12, 2008

I was able to find the exact subaru I was looking for on Herb Gordon's Subaru website. After speaking to John Ritchie in sales on the phone I soon after came to the dealership to purchase my new subaru. My car purchase went so smoothly thanks to John Ritchie and Kelly Rogers who were extremely pleasant and attentive to be with.

sk8er4u

Mar 10, 2008

Reading and hearing stories of mistreatment of a customer by a salesmen I was nervous going to purchase my first new car on my own. I found this dealer online and it was the first place I visited. I am extremely luck to have done so. They didn't play any number games, no harsh sales tactics, it was simply we love these cars and we want you to love them too. I would recommend anybody who is looking for a new subaru to please visit this dealer!

kgold

Mar 6, 2008

To my dismay, my Subaru Forester went in for two head cylinder gasket failures. Mike Schildt handled my case to my full satisfaction. I commend him for his positive and helpful attitude and his professional work ethic. I highly recommend the Herb Gordon dealership, and I would definitely purchase another car with this dealership.Thank you,Kg

jsbeaufort

Feb 26, 2008

I just wanted to let consumers know how great Herb Gordon Suburu (formerly Dodge/Suburu) is. I have taken my car to Herb Gordon for over 5 years. During that time, all of the employees have been fantastic, the prices are fair, and they are always honest with me as to what my car needs. I also wanted to let people know that I own a Chrysler, and that Herb Gordon can still do work on your car (it just can't be manufacture warranty work). I felt I should take the time because to write the review because I can't say enough good things about them. For Chrysler customer's looking for a great shop, I can't think of a better dealership to take your car to.