Used Cars for Sale at Heritage Mazda Towson in Lutherville, MD

Ann C.

Nov 14, 2016

Bo made my car buying experience a breeze. I wanted a 2016.5 White/White CX-5 Grand Touring with iActivesense and all of the bells and whistles. I was treated with respect, and thoughtfulness throughout the entire process and Bo went out of his way to find the EXACT car, and had it delivered the next day. Brett came in and got me great financing and really worked hard to get the best rates available. Bo and Brett were incredibly patient and answered all of my questions. This was my first Mazda, I got a great deal and I am in love. I would recommend this team to anyone, as they went above and beyond my expectations. Thank you to you both for staying late on Friday and helping me get exactly what I wanted. ~Ann C.

Annie and Kristin

Nov 14, 2016

My girlfriend and I were treated respect, patience, and kindness. I have been driving my Mazda3 for 2 years and have been trying to talk her into a Mazda CX-5 for some time. She finally broke down and test drove after doing some research and finding it really is the best out there right now. They worked very hard for us, got her an excellent rate, and in the exact model and color combo she was looking for! I highly recommend them if you are looking for a new or used car. We left very happy and she is in love with her brand new Mazda! Thanks Bo and Brett!!

Patty B.

Nov 12, 2016

I received excellent customer service throughout the entire purchase process for my 2016.5 Mazda Grand Touring! My initial interaction with Bo, my sales consultant, was via online inquiry was very pleasant and when I got to the dealership he was very patient, worked to answer all of my questions and didn't try to oversell me anything as if it was commission based. The general manager, James was the same and the worked with me to ensure it the numbers were a win-win for us both. The finance manager didn't pressure me but yet informed me of additional options that I could add to my purchase. The service team also followed up to ensure I got appointments scheduled timely for installation and future services. Overall, I am a very satisfied customer. I had a fantabulous experience at the Heritage Mazda in Towson and I look forward to working with the team in the future. Highly recommended!

AHJUSA

Nov 3, 2016

All I can say is that the service of the sales team (esp. Ralph Price) and the Finance Team (esp. Brett Fodder) were second to none. I worked in the service industry for over 20 years and it was very refreshing to be give the level of service and professionalism I received.If you are looking for a new car, definitely give these guys a visit.

Ruby Parker

Nov 3, 2016

Felt much more relaxed with all the staff at Heritage Mazda. They work as a team and not on a commission base which made me feel they were more interested in what we wanted than just getting the most money.

Tom

Nov 2, 2016

Bought a 2012 Jeep Wrangler here. It was literally the best deal I had seen on this model anywhere and my salesperson Tom Lopez was a real pleasure to work with. He was very diligent in making sure the buying process was a breeze and went out of his way to make sure I got the rate I wanted. In the market for a new ride?? -- seriously look no further. These guys truly care about the guest experience. I will definitely be buying my next vehicle here again. Thanks Heritage!!

Judith Rios

Nov 1, 2016

I came in to trade in my car and worked with Derryck. He was very professional and knowledgeable and made car buying a very comfortable experience. I highly recommend him if you are looking for someone that truly listens and keeps your interests in mind.

icuyunv.R

Nov 1, 2016

I had an appointment at another dealership close to home, on the particular day I first visited Heritage. On a whim, I decided to research the other dealership and found their ratings to be absolutely horrible. The ratings and comments acted as a major deterrence for me. I then reflected on my initial feelings of discomfort upon entering that particular dealership, and realized I should have probably with my gut-instinct in the first place. I made an appointment with Heritage the very same day, as their ratings were very positive. As a result of high ratings, I had expectations that I would receive a fair deal. However, I did not expect above-and-beyond service, which I did indeed receive. Mike was fabulous. I drove over an hour to get there on a rainy and miserable day. I was frustrated by the time I got there and not in a good mood at all. I have no doubt my mood was evident through my facial expressions and body language. However, by the time I left the dealership with my new vehicle, I was ecstatic! Everyone appeared genuine, kind, and certainly fair. I would highly recommend this dealership to anyone who is interested in purchasing a new vehicle. Employees seem to have been hand-picked for customer satisfaction, comfort, and a feeling of being valued and appreciated.

x894565256

Nov 1, 2016

I came to Heritage because I wanted the experience of arguing with a pushy sales guy about the price. I knew that I had the skills to work my way to bottom dollar. By the end of my buying experience, I knew that I wanted Mike to sell me my car. He knew the ins and outs of the 3 better than most car industry types knew how they got paid. He is the only car salesperson that I have ever worked with who gave me free navigational reign on our test ride (which as a long time road biker... I know the good roads...). He was great to work with- he never twisted my arm, even though I let slip that I like nice things. All in all, salesman to salesman, I would send anyone to see Mike.

judithrios

Oct 31, 2016

I came in to trade in my car and worked with Derryck. He was very professional and knowledgeable and made car buying a very comfortable experience. I highly recommend him if you are looking for someone that truly listens and keeps your interests in mind.

Igor L.

Oct 26, 2016

I've always been reluctant to go to a car dealership. The idea behind this existential fear of dealing with people at a dealership had always been this cliche that car salesmen are aggressive and very pushy which, upon dealing with Mike Edward, turned out to be completely untrue. He was very informative, helpful and overall very professional person. The whole buying process of my new Mazda 6 Touring went very smooth. Thank you!

shari

Oct 25, 2016

After purchasing a Mazda X5 for our daughter a few years ago from Mike Edwards, he was the first person my husband thought of when we needed one ourselves. Within a very short time frame he was able to find the exact vehicle we wanted and bring it in within the week. The process was professional, easy, pleasant and just a great experience. Not only am I thrilled with my new X5, but I know if I have any issue at all I can call Mike for assistance . I would encourage anyone considering purchasing a vehicle to head straight to Heritage Mazda Towson and ask for Mike Edwards. Thanks Mike!

Piotr

Oct 20, 2016

The car buying process at Heritage Mazda was very smooth and easy. I deeply dislike the pressure, almost an aggression you typically get right after stepping into the dealership. Tom Perreault took great care of me and rather than aggressive salesmanship he offered calm professionalism. That is what I value! Highly recommend his services.

Byron B

Oct 19, 2016

Nice Fresh and clean dealership good sale people very happy with the car

Didntwannagiveuptheoldcar

Oct 18, 2016

Tom Perreault at Heritage Mazda was AMAZING! Tom was very easy going, upfront and professional. He made buying a new car a low stress endeavor. I would recommended him and Heritage Mazda anytime. Tom gave me space to look around and was able to answer all my questions about the different versions of vehicle. When I we left the lot on a test drive he directed me around to a second Mazda lot to see even more options. I loved working with Tom and the Heritage Mazda team.

Christine Elizabeth Deitz

Oct 18, 2016

Tom Perreault at Heritage Mazda was AMAZING! Tom was very easy going, upfront and professional. He made buying a new car a low stress endeavor. I would recommended him and Heritage Mazda anytime. Tom gave me space to look around and was able to answer all my questions about the different versions of vehicle. When I we left the lot on a test drive he directed me around to a second Mazda lot to see even more options. I loved working with Tom and the Heritage Mazda team.

Frank T.

Oct 17, 2016

I recently bought a new car from the Towson dealership and my experience was wonderful. Our sales associate, Bo Hudson, was truly a great person to work with. I had a terrible time with other dealerships, and after finding the vehicle myself at Towson, they worked with me to get the best deal and made the buying experience a breeze. I would recommend this dealership for any new or used car.

Piotr

Oct 17, 2016

The car buying process at Heritage Mazda was very smooth and easy. I deeply dislike the pressure, almost an aggression you typically get right after stepping into the dealership. Tom Perreault took great care of me and rather than aggressive salesmanship he offered calm professionalism. That is what I value! Highly recommend his services.

Sarah

Oct 17, 2016

Heritage Mazda made buying a car very easy and painless. They were very upfront and easy going - no pressure!

SylvanoG

Oct 17, 2016

Tom was very helpful in making the sale. He went to get the exact car that we wanted and stayed late to make sure everything was squared away before we drove off the lot. I have to admit that after shopping around a few weekends it was nice to finally get a laid back salesman who tells you everything you want to know but doesn't try and get you to sign on the dotted line before you even know if that's really the car that you want. He was always very quick to answer my questions through text messaging which was great!Having used the service center a few times for our old Mazda it is nice to see that the people on the other side of the building are just as friendly.We are loving our new Mazda 3 hatchback!

LeahS81

Oct 15, 2016

Bought my new 2017 Mazda 3 Hatchback with Almond Leather in Manual. The process was seamless and painless, from the test drive to the financing. They even processed my tags right there so that I could put my old tags right onto my vehicle, it was nice to not have to go deal with the hassle of the MVA. I love the car and recommend Heritage Mazda Towson. Derryck was a great salesman, thanks for the great experience of buying my first brand new car!

Kaissa

Oct 8, 2016

Al Maccaffrey sold the vehicle to someone else right in the middle of working out the detail. He never called me back after I called multiple times. Extremely rude and unprofessional.

Kaissa

Oct 7, 2016

In the middle of working out detail, Al McCaffrey sold the vehicle to someone else! I called and called. He did not respond. I had my pre-approval and he sold it to someone else. Extremely unprofessional and inconsiderate.

A. Cole

Oct 3, 2016

I worked with Derry Davis to purchase my new Mazda Cx-3. He was very flexible with my schedule as I travel a lot. When we got there, he and the business manager were ready for me and my partner. They worked with us to get the exact car we wanted in our price range! And after finding the right bank, they were able to find us an even better deal which lowered our car note. I appreciated them working for us. I appreciated having water and a place to wait. Going black for maintenance was pleasant too. I would recommend Mazda Towson. And overall I was pleased with the service and still loving the car.

A235live

Oct 3, 2016

I worked with Deryck Davis to purchase my new Mazda Cx-3. He was very flexible with my schedule as I travel a lot. When we got there, he and the business manager were ready for me and my partner. They worked with us to get the exact car we wanted in our price range! And after finding the right bank, they were able to find us an even better deal which lowered our car note. I appreciated them working for us. I appreciated having water and a place to wait. Going black for maintenance was pleasant too. I would recommend Mazda Towson. And overall I was pleased with the service and still loving the car.

kultz

Oct 3, 2016

From beginning to end my experience with Heritage Mazda Towson was awesome. I was really nervous going in but Mike Edwards was great! Super helpful, knowledgeable, and most importantly not pushy. I didnt feel any pressure which put my mind at ease. Great car buying experience! I would recommend them to anyone!

Eddie Macintosh

Sep 28, 2016

I have bought two cars from here both from Mike Edwards. He went above and beyond and i highly recommend him to anyone in the market for a vehicle !

Eddirbhoy

Sep 28, 2016

I have bought two cars from here both from Mike Edwards. He went above and beyond and i highly recommend him to anyone in the market for a vehicle !

HLeigh

Sep 28, 2016

I shopped for a Mazda in 2012 and worked with Bo Hudson. I ultimately decided to purchase another vehicle, but when I was in the market for a 2nd car I went back to Mazda and was happy to work with Bo again. He was very patient and fair. We shopped around for other cars, but ultimately came back and test drove the car again and decided to get the Mazda CX-5. Bo was very patient with all of our questions and found us the vehicle we wanted. Highly recommend working with Bo.

Jackie H.

Sep 28, 2016

I was completely blown away by how enjoyable, fast, and stress free my car buying experience was with them. Mr.Greg Lineberry (my sales consultant) was the absolute greatest. His superior customer service also exceeded my expectations. I just want to say thank you to the Heritage Mazda family for changing my perception of the car buying experience and providing me with a new pleasant experience.

The lease guy

Sep 28, 2016

I have leased my last six (6) vehicles from the Heritage Towson Mazda store. In all my recent leases I have dealt with Bo Hudson.I have bought or leased over 20 new vehicles during my lifetime and I would highly recommend Mr. Hudson to anyone wishing to deal with a professional ,customer oriented representative.He exceeds most other sales reps. by a large margin!

Dave1234

Sep 27, 2016

Heritage Mazda responded with a very warm greeting My sales representative Might Edwardswas such an outstanding salesperson and help me understand everything about my new MazdaI brought the Mazda 3. I would give Mike more then ten rating.The whole Mazda team from the time I walked in to the time that I left were so kind and helpful'Mike Edwards was very well spoken kind respectable ,listen extremely well Mike went above andbeyond to give me all the information needed about the new Mazda to show and explain the features on my Mazda 3. He programmed my phone and set up navigation and made sure that I had a good understanding of the system. He help me get everything out of my carI have never had a salesperson go over everything in detail.Mike made me feel very comfortable like I was family member.Mike called me and emailed several times to fie out how everythingwas doing with the new Mazda Mike you were super.

Jay

Sep 25, 2016

All were great to work with And care about your experience. All were willing to help and understand what I was looking for from purchase to trade in to financing.

Redmazda2016

Sep 17, 2016

Buying a new car should be fun but unfortunately, in most cases it is not. Surprisingly, Heritage Mazda Towson brought me that fun experience. I had planned on buying a Honda and only stopped at Mazda to take a quick look. Gregg Lineberry was professional and well informed on both the Honda and Mazda, giving me the negatives and positives of both. No pressuring and no games. The manager, Jason, made it possible for me to have the exact car that I wanted even though it required some extra work on his part. I am very happy with my purchase and with the staff at Heritage Towson Mazda

Tom S.

Sep 9, 2016

We had an excellent experience with all at Heritage Mazda. Derryk Davis was a perfect salesman, helpful, but not pushy. Also, there was no pressure about financing or extras. We would recommend Derryk and Heritage to anyone.

Tom S.

Sep 9, 2016

We had an excellent experience with all at Heritage Mazda. Derryk Davis was a perfect salesman, helpful, but not pushy. Also, there was no pressure about financing or extras. We would recommend Derryk and Heritage to anyone.

KSyp25

Sep 7, 2016

I could not have asked for a better experience when buying a new car. Greg Lineberry was very knowledgeable and helpful with every question that came to mind.

Robin S.

Sep 6, 2016

Salesman Tom Perrault was very helpful - no pressure, and lots of good information.

Jdownes42

Sep 5, 2016

The dealer was great, Greg Lineberry was the guy I worked with and he knew everything about the cars and was able to explain the differences between the car I bought and others. I'm really pleased with my car so far and I feel like I got a good deal on my trade in.

Robin S

Sep 5, 2016

I had a really good experience at Heritage Mazda. Tom Perrault was very helpful, and I didn't feel pressured, which allowed me to make a good decision.

Alex

Aug 30, 2016

From start to finish, my experience with Heritage Mazda in Towson was fantastic. I came in on a whim after a long day of work, and my eventual salesman, Michael Adelman, promptly greeted me and began answering all of my questions. I'm a young first time car buyer but was always treated like an adult and Michael didn't hesitate to let me test drive a cx-5 on my first visit. While i wasn't ready to buy right away, i left Heritage knowing this was where i wanted to purchase my car. In the weeks between my first visit and the day i purchased my cx-5, Michael was always in touch to answer any questions but never seemed pushy or overbearing. He accommodated my pace and my schedule. When it came time to purchase, Michael and the heritage team were very transparent about pricing and incentives i was eligible for. I know i got a great deal, and despite some paperwork hold-ups, Michael went out of his way to get me in my new car ASAP. I couldn't be happier with my new CX-5 and would recommend Heritage Mazda Towson to anyone looking to purchase a new(or used) car.

merks91

Aug 29, 2016

From start to finish, my experience with Heritage Mazda in Towson was fantastic. I came in on a whim after a long day of work, and my eventual salesman, Michael Adelman, promptly greeted me and began answering all of my questions. I'm a young first time car buyer but was always treated like an adult and Michael didn't hesitate to let me test drive a cx-5 on my first visit. While i wasn't ready to buy right away, i left Heritage knowing this was where i wanted to purchase my car. In the weeks between my first visit and the day i purchased my cx-5, Michael was always in touch to answer any questions but never seemed pushy or overbearing. He accommodated my pace and my schedule. When it came time to purchase, Michael and the heritage team were very transparent about pricing and incentives i was eligible for. I know i got a great deal, and despite some paperwork hold-ups, Michael went out of his way to get me in my new car ASAP. I couldn't be happier with my new CX-5 and would recommend Heritage Mazda Towson to anyone looking to purchase a new(or used) car.

Ken

Aug 19, 2016

Tom took his time when I came in to purchase a car with my daughter. We knew we wanted a Mazda 3, it was just finding the correct one at the right price. Tom showed us cars in our price range and gave us time to drive each one. Once the sales process started it was fast with very little back and forth. We felt like we saved some money and are very satisfied with the car. We came in for service once since we have had the car and we were pleasantly surprised when Tom got involved with the process. Before we knew it he was handing us keys to a demo car to use overnight while they completed the service work. Most of the time you dont expect to hear from the sales guy again but Tom was right there helping us out. If we get another Mazda Tom will be the first call.

grollman6

Aug 18, 2016

We have purchased 3 Mazda's from this dealership and particularly from Bo Hudson over the last year. I have never been more satisfied with a car buying experience. Bo was extremely knowledgeable about the vehicles as well as the financing options. Bo took the time to ensure we understood all of the features of the vehicle.

jtgribs

Aug 18, 2016

I got a good deal and I never felt pressured. Ralph went over every bit of the car with me, and Austin took me on an informative test drive. Great place to do business. I'll be coming back when it's time for another new set of wheels.

SJS16

Aug 18, 2016

Ralph was wonderful to work with in purchasing my new Mazda. He is very knowledgeable, friendly, professional, and genuinely interested in helping customers make the decision that is right for them. The professionalism, courtesy, and respect of all employees at Heritage Mazda was above and beyond my experience at the many other car dealerships I visited. There is no pressure during the purchasing process. I would highly recommend Heritage Mazda Towson!

Tom Watson

Aug 18, 2016

We just bought our second Mazda from Bo Hudson, and we couldn't be more pleased with the entire experience. He genuinely cares about his customers, and he, along with manager James and Finance Manager Sang Dang (exceptional!) worked to give us a great price and exceptional value for our trade-in.

Mazda Proud

Aug 15, 2016

I would certainly recommend this dealership to anyone interested I buying a Mazda. From the time I stepped into the showroom, everyone was friendly, courteous and very informative, especially the salesman I purchased my CX-5 from....Tom Perrault. I felt very comfortable with the buying experience and was not pressured into buying the car, even when I mentioned I was looking at other vehicles at other dealerships. I came back to my original decision to buy the Mazda, and am most happy I did.

justinguan

Aug 13, 2016

Great dealership! The location was very clean and organized. It also had more cars on location than the Bel Air location. Although I didn't mind driving to another lot to find the car that I eventually would buy, it would be just a tad nicer if I didn't have to do that. Employees were professional, respectful, and kind. my parents and I expected this since we were treated this way at the Heritage Mazda Bel Air location. We were immediately greeted by Derryck Davis, while we were looking around the lot. He was very kind and knowledgeable. I was in the market for a CX-3 or a CX-5 so I could drive to school with all my stuff. Derryck showed us both vehicles, a CX-5 Sport and a CX-3 Grand Touring. Not only that, he let me "test drive" both (drove the CX-5 to the lot with the CX-3. I liked the CX-3 more, and I was allowed to drive it back to the Towson dealership.) This allowed to compare both vehicles, as well as the different trim levels. Derryck's enthusiasm and knowledge of Mazda vehicles showed during the "test drives." Ultimately, I settled on getting the CX-3. At first my parents and I encountered the same problem at the Bel Air location: not being able to get a better deal on the car, after the first offer from the dealership. Totally understandable, but at the same time I don't think it is unreasonable to take time and negotiate for an even better price. Moving on, eventually the employees did budge, and we got a lower price, which we didn't get from the Bel Air location. It wasn't what we were looking for (a little more would've been nice), but we didn't have all day to negotiate. While my experience at the Bel Air location would have been a 4/5 stars, this extra effort by the Towson location earned it a 5/5 starts rating. Throughout the whole buying process, even during the little hiccup where the dealership wouldn't budge from their first offer, Derryck remained kind and tried his best to help us. Ended up leaving the dealership with the CX-3!Definitely recommend this dealership, who are looking for fair deals (great deals if you are patient and have the time) on great cars. Finally, I would recommend working with Derryck!

CiminoD

Aug 4, 2016

I very much so enjoyed the vehicle I bought. The time it took to get all the paper work signed can be lengthy but the staff was friendly and great to speak with.

Jay

Aug 4, 2016

Austin Onapitan was our sales representative and he was very good to work with. He was very knowledgeable about the car and was very patient and thorough explaining the features to my wife which made the whole buying experience much better. He has also followed up with us several times to answer any questions we might have about the car. It has been a great car and a nice buying experience and we feel we were given a good price for the car.

ciminod1

Aug 4, 2016

I got the vehicle I wanted, at a price I thought was fair. The staff was friendly and able to work with me on the questions I had about the car. Overall a satisfying experience.

knkaler

Aug 4, 2016

Bo Hudson has been a great help in getting us what we need for our 2nd vehicle. Very easy to work with and is all about meeting the needs of the customer. Sang Dang, was awesome as well! He brought us back in for an even lower interest rate on our loan. Great Teamwork!

Cory

Aug 1, 2016

Michael was extremely knowledgeable down to the smallest detail on the CX-9 and CX-5 I was looking at. He was a pleasure to work with, very nice and not at all pushy. I would recommend talking with him if you are in the market. I will be working with him in the very near future.

Cstro7

Aug 1, 2016

Michael was extremely knowledgeable down to the smallest detail on the CX-9 and CX-5 I was looking at. He was a pleasure to work with, very nice and not at all pushy. I would recommend talking with him if you are in the market. I will be working with him in the very near future.

Healytwirl

Jul 31, 2016

From start to finish a great experience! I knew what car I wanted going in but was unsure of the details. Ralph was super helpful and helped me pick the perfect car!

mlane

Jul 30, 2016

This will be the first place we come to when looking for a new or used car! Derryck Davis went above and beyond to help us! He even helped us get our car home! The manager Al McCaffrey was also wonderful to work with. In addition to the wonderful customer service, we also appreciated the way in which the deal was handled. There were no hidden fees!

Penny Ellingworth

Jul 30, 2016

Derrick Davis was awesome. I tested approximately 7 to 10 vehicles. He was always helpful and accomodating. If I had concerns he would listen and give suggestions. He was never pushy as a salesman. He listened and continued to offer suggestions and suport.

Samuel99

Jul 30, 2016

Derrick Davis was awesome. I tested approximately 7 to 10 vehicles. He was always helpful and accomodating. If I had concerns he would listen and give suggestions. He was never pushy as a salesman. He listened and continued to offer suggestions and suport.

Cshiley3

Jul 29, 2016

I recently purchased a new CX3 from Heritage Mazda and had a great experience! My salesman was Ralph Price and he was so easy to work with. Incredibly informed and not pushy at all I put poor Ralph through the ringer with all of my questions and he never got frustrated and answered each question correctly and thoroughly, I highly recommend him!

malne

Jul 29, 2016

This will be the first place we come to when looking for a new or used car! Derryck Davis went above and beyond to help us! He even helped us get our car home! The manager Al McCaffrey was also wonderful to work with. In addition to the wonderful customer service, we also appreciated the way in which the deal was handled. There were no hidden fees!

zoof

Jul 29, 2016

No pressure, very professional and nice to work with. We test drove the car twice and there was never any pressure from Ralph. The haggling was minimal and we got a great price!

DogMom

Jul 28, 2016

This dealership is great!!! The salesman, Ralph Price, was particularly great!! First we went on a test drive. Then, I told him what additional options on the car. I bought the 2016 Mazda, the wagon. I was trading my car, and I went with the appraiser for his test drive.I highly recommend this dealership!!!

Steve Han

Jul 25, 2016

Just bought my new Mazda 3 hatch here and the service was excellent. Derrick (my sales guy) guided me through the whole thing. He even drove me to get a sandwich when the finance guy was backed up with other customers.

Towson villager

Jul 25, 2016

Had a wonderful experience with Michael. He was very personable, knowledgable and just wanted us to get what we were looking for. Walked out happy and with a a new car!

stevehan100

Jul 25, 2016

Just bought my new Mazda 3 hatch here and the service was excellent. Derrick (my sales guy) guided me through the whole thing. He even drove me to get a sandwich when the finance guy was backed up with other customers.

ANQ

Jul 22, 2016

Very professional, but above all respectful and friendly staff that leaves you with good first impression. I started my research in March and ended up coming back in July to the same person to buy my car from.

cravenell

Jul 21, 2016

Bought a Mazda3 over the Juky 4th weekend. Bo Hudson and the rest of the staff were great. Attentive and informative. Very happy with my purchase.

Aperticone

Jul 20, 2016

I worked with Bo Hudson and Greg Lineberry on the purchase of my 2016 Mazda 6, they were both great guys to work with. Very honest and fair and gets right to the point instead of other dealers beating around the bush. I would highly recommend this dealership to anyone, the service was outstanding and i love my new car!

Colleen2121

Jul 16, 2016

We had the greatest experience at heritage Mazda with Bo Hudson finding is the car of our dreams. The service was fast and the staff were very helpful and friendly. I would recommend using Bo if you looking for a great sales person who is honest and trustworthy!

Lil'D's mom

Jul 13, 2016

I went car shopping with my seven year old daughter. This experience could have been a deserter but working with Bo Hudson made it a pleasure. He is kind, knowledgeable and helpful. He has even been a help to me since purchasing the car. I highly recommend this dealership and this sales person.

giftrep

Jul 12, 2016

I just purchased my 3rd car from Bo Hudson, he is absolutely awesome! He spends time and treats you with great care, he is extremely knowledgeable about mazdas. I wouldn't think of buying a car from anyone else!!!!

MazdaDrvr

Jul 11, 2016

Buying a car at Heritage Mazda Towson was the least stressful car purchase I have ever made. I was able to communicate with Jody DeSell via the internet about the type of car I wanted. He was very responsive and offered a sales price that was less than any other Mazda dealership within 50 miles. Once I was at the dealership, he and Bo Hudson were very friendly. Both provided a hassle-free and informative demonstration of the car and were generally pleasant to be around. They were both knowledgable of the rebate programs offered by Mazda. The negotiation of the price of the vehicle and the value of my trade in was done in a professional manner with no pressure involved. I got the sense that the price they offered me first was their best offer, which in fact exceeded my expectations, and was the best offer I received from any dealer in the area. The aftermath of my purchase was the opposite of buyer remorse, it was pure joy!Rachel Goetze was very professional, knowledgable and energetic. She expertly processed my loan application and researched the plusses and minuses of titling my vehicle in Maryland or the state that is my home of record. As a military member, this was very helpful. Despite what were probably frustrating requests from my part, her responses were cheerful, prompt and spot on. It was evident that she takes pride in her work.My overall impression of Heritage Mazda was excellent. Unlike many dealerships I've been to, I didn't feel like I was the short end of a hustle. I felt like I got an amazing car, at a great price with the easiest possible process. I would happily buy a car from them again!

Milena

Jul 11, 2016

I decided to take advantage of the 4th of July sale a get a new car, after reviewing the information online, Bo called me the next day and made an appointment. He walked me thought the whole process without rushing or pushing. He was very knowledgeable and responded to all my questions. I highly recommend Heritage Mazda Towson for your next new or used car. Mr. Dang also was very on point providing information and services to upgrade my new car.

hdsoftail02

Jul 10, 2016

Greg picked me up at the airport and walked me through the whole car buying experience. very honest and straightforward salesman. definitely recommend salesman and dealership.

Katie

Jul 6, 2016

I was referred to Heritage Mazda from a friend and that friend did not disappoint! The minute I walked into the dealership, Bo and Sang made buying a car effortless. From the test drive to signing on the dotted line, I felt confident I was getting exactly what I wanted and needed. If you're faced with a new car purchase, I'd definitely stop by Heritage Mazda Towson.

Rab92656

Jul 6, 2016

Always feel welcome when I walk in the door. I personally have bought 4 CX-9 vehicles . 2013,2014,2015, and now 2016.My wife has bought a 2014 and 2016 CX -5 vehicles.My daughter leased a 2013 CX-5 and my son-in- law a Mazda six.We have loved all of the vehicles! And the service and sales staf are the best!

George Lee

Jun 30, 2016

I was looking for an all wheel drive car so after doing my online research decided I wanted to test drive the Mazda CX-5. I met sales consultant Tom Perreault who was very kind and knowledgeable. We took the car for a test drive and everything was great I decided to purchase and I love my new car. Special thanks to Tom and rest of staff at Heritage Mazda Towson who helped the process go very smoothly. I would recommend everybody to visit there if you wanna buy a car. first class service.

Domshawz

Jun 30, 2016

Had an overall great car buying experience here. We shopped around online for a while and these guys gave us the best price as well as a great rate. Everyone we talked with was very friendly and easy to work with. It was a bit of a drive to get here but well worth the trip. No surprises when we got there, and aside from the usual maintenance package sales pitches at the end, fairly quick and painless. In and out with the car in an hour and a half so no real complaints.

Howie

Jun 29, 2016

After two months of research, and dealing with many dealerships, and sale people, I just bought a new Mazda at this dealership. I worked with Tom Perreault. He was knowledgeable, very helpful, accommodating and very low pressure. After the sale there was some paperwork that I needed to provide for their records, which I didn't have with me when I made the purchase. Rather than having me come back in with the paper, Tom came by place of business to pick it up. Very accommodating!!! Thanks Tom.

JWmd

Jun 28, 2016

We walked into Heritage Mazda with the goal of trading in our 2015 Mazda for a new vehicle. Mr. Hudson and Mr. Sang made the process very smooth; they were able to accommodate our special circumstances (moving to a different state, needing out-of-state registration, etc) and were incredibly nice.

JWmd

Jun 28, 2016

We walked into Heritage Mazda with the goal of trading in our 2015 Mazda for a new vehicle. Mr. Hudson and Mr. Sang made the process very smooth; they were able to accommodate our special circumstances (moving to a different state, needing out-of-state registration, etc) and were incredibly nice.

Joseph Abel

Jun 26, 2016

Title says it all. They didn't try to upsell me and they didn't hassle me with endless emails and phone calls. Given the extra options I add, I feel like I got a pretty good price,

Judy C

Jun 22, 2016

Buying a car is normally a very stressfull event. NOT so at this dealership! From start to finish, an awesome experience! Bo is very knowledgable, very informative and personable! No pressure, no hard selling tactics. Zang was amazing in finance as well! Everyone I came in contact with were wonderful. These folks know the art of customer service. Come see these folks for your new car, you won't be disappointed!

Judycee

Jun 22, 2016

Buying a car is normally a very stressfull event. NOT so at this dealership! From start to finish, an awesome experience! Bo is very knowledgable, very informative and personable! No pressure, no hard selling tactics. Zang was amazing in finance as well! Everyone I came in contact with were wonderful. These folks know the art of customer service. Come see these folks for your new car, you won't be disappointed!

jrmjr

Jun 21, 2016

Two weeks ago, I walked into Heritage Mazda Towson and was greeted by Greg Lineberry. Three days later I was the proud owner of a new, Soul Red Mazda 3! I had a lot of options and many dealerships trying to sell me a car. Greg made the experience very enjoyable and low stress. He guided me and then my wife through a pleasant test drive experience; providing information on the car without being pushy, disingenuous, or disrespectful of the process. He did not try to sell us the car on the spot or keep us at the dealership when we were ready to leave. He answered our questions and asked for our business. When we decided the Mazda was the right car for us, he jumped into action, getting us the car that day for a fair price while efficiently leading us through the sales process. He did not try to up-sell us or play any games. I highly recommend Greg and have already passed his name on to a colleague who is in the market. I did not rate the facilities as they are undergoing renovation - sure to be four or five stars upon completion.

HondaGirl

Jun 21, 2016

I stopped by Heritage Mazda Towson just to look at a used car and after being given a ride and an opportunity to ask a series of questions, I announced I would buy the car and therefore remained most of the remainder of the day completing the transaction. My salesman Ralph Price was a buyer's dream, answering all my questions patiently and completely. The manager, Sang completed the deal with open communication and efficiency and could not have been kinder or nicer. Thank you Heritage Mazda Towson for helping me buy the car I wanted with the deal I could afford. Jacqueline PontiousHampstead, Maryland

jrmjr

Jun 21, 2016

Two weeks ago, I walked into Heritage Mazda Towson and was greeted by Greg Lineberry. Three days later I was the proud owner of a new, Soul Red Mazda 3! I had a lot of options and many dealerships trying to sell me a car. Greg made the experience very enjoyable and low stress. He guided me and then my wife through a pleasant test drive experience; providing information on the car without being pushy, disingenuous, or disrespectful of the process. He did not try to sell us the car on the spot or keep us at the dealership when we were ready to leave. He answered our questions and asked for our business. When we decided the Mazda was the right car for us, he jumped into action, getting us the car that day for a fair price while efficiently leading us through the sales process. He did not try to up-sell us or play any games. I highly recommend Greg and have already passed his name on to a colleague who is in the market.

Dani L.C.

Jun 20, 2016

On Saturday evening I walked into Heritage Mazda Towson with my boyfriend, in need of a new vehicle but not quite sure of my options. A few hours later I was driving away in a beautiful 2016 Mazda 3! I had considered other compact cars in its class, but in the end the M3 just couldn't be beat for its attractive styling and zippy handling. When we first pulled up, we noted that the dealership was on the smaller side, but don't be fooled - there were numerous choices available to me, in every model and package I was interested in; (plus, you only need one, when it's the right one!) And, I found I actually preferred the smaller size to the larger big lot dealerships - comparatively, at Heritage I never once had the feeling of being rushed, overlooked, or lost in the shuffle. And, wow: I felt like I struck customer service gold by working with Sales Associate Michael Adelman. Michael was so friendly and energetic and made us feel genuinely at ease. Most important to me of all, he was highly informative and really took his time to answer all my questions - and I had a lot of them! His approach was essential in helping me make a decision that I truly felt good about. Michael and his team kept the process moving along efficiently and professionally, and I can truly say I am looking forward to working with them again. Lastly, I should add that my boyfriend, who accompanied me though the entire process, had recently gone through the car buying experience himself (eventually purchasing another popular sedan make from one of the area's largest chains). While he's definitely satisfied with his car, he described the dealership experiences between his and mine as being like night and day. He was so impressed with the level of service at Heritage Towson that he said if he had known about Heritage back when he was purchasing, he absolutely would have gone to them first and would probably be in a Mazda now, too! Next time :) TLDR; Highly, highly recommend Heritage Mazda Towson. Ask for Michael for an impeccable customer service experience!

Dani L. C.

Jun 20, 2016

On Saturday evening I walked into Heritage Mazda Towson with my boyfriend, in need of a new vehicle but not quite sure of my options. A few hours later I was driving away in a beautiful 2016 Mazda 3! I had considered other compact cars in its class, but in the end the M3 just couldn't be beat for its attractive styling and zippy handling.When we first pulled up, we noted that the dealership was on the smaller side, but don't be fooled - there were numerous choices available to me, in every model and package I was interested in; (plus, you only need one, when it's the right one!) And, I found I actually preferred the smaller size to the larger big lot dealerships - comparatively, at Heritage I never once had the feeling of being rushed, overlooked, or lost in the shuffle.And, wow: I felt like I struck customer service gold by working with Sales Associate Michael Adelman. Michael was so friendly and energetic and made us feel genuinely at ease. Most important to me of all, he was highly informative and really took his time to answer all my questions - and I had a lot of them! His approach was essential in helping me make a decision that I truly felt good about. Michael and his team kept the process moving along efficiently and professionally, and I can honestly say I am looking forward to working with them again. Lastly, I should add that my boyfriend, who accompanied me though the entire process, had recently gone through the car buying experience himself (eventually purchasing another popular sedan make from one of the area's largest chains). While he's definitely satisfied with his car, he described the dealership experiences between his and mine as being like night and day. He was so impressed with the level of service at Heritage Towson that he said if he had known about Heritage back when he was purchasing, he absolutely would have gone to them first and would probably be in a Mazda now, too! Next time :)TLDR; Highly, highly recommend Heritage Mazda Towson. Ask for Michael for an impeccable customer service experience!

Viewtifuljay83

Jun 20, 2016

Great experience overall. Our sales rep, Greg Lineberry, was awesome and worked with us to make sure we got what we wanted.In fact, everyone at the dealership was great. When my wife was waiting at the dealership with our crying baby, they were awesome about it, coming over to say hi and play with her.Highly recommended.

Happy Guy

Jun 17, 2016

Michael Adelman helped us buy a used 2014 Mazda2 at Heritage in Towson. The car had 40K miles on it but looked brand new inside and out. Even better than the car was the sales experience. Friendly, trustworthy folks with great personalities helped us through the process. The car was delivered on time even though unexpected circumstances required some changes along the way. Thank you Mike.

123456

Jun 15, 2016

We had a really great experience with our sales associate Thomas Perreault when buying our new car. He wasn't pushy at all and the experience was fast and painless. The finance guy was a little pushy though. Overall a great experience and I would definitely recommend going to see Tom at this dealership!

Ryan P White

Jun 7, 2016

I hate a really great experience, starting from initially meeting James, the Sales Manager, in the parking lot on my way in, to then meeting Tom Lopez, my awesome sales person, who really took care of me. I wasn't even planning on buying a car, but Tom listened to me, figured out what he thought would work well for me, and I ultimately bought the very first Mazda 6 he brought out. It's a 6 speed manual and I couldn't be happier. Great car, great service, great guy, and even the finance office experience was pleasant and not stressful. Highly recommend Tom and the whole team!

TERRYYOUNGWSSC

Jun 6, 2016

Tom Lopez is great. Very nice guy. Tom is a very guy and knows his Mazda's. Tom gave a great test drive run, showing all the features, My M6 is great.

Linda048

Jun 3, 2016

Great experience with Tom Lopez! Love my Mazda 3 Grande Touring! This is my second Mazda 3! Great vehicle! Love this dealership too! All my service is performed here too

xcivic25

Jun 3, 2016

Many of us know and/or have experienced how painful and frustrating car buying can be. I'm happy to report that my most recent experience was positive. I recently leased a new Mazda after months of reviewing different options. Tom Lopez, at Heritage Towson, was extremely patient with me. (I can't stress the word "extremely" enough.) Where most dealerships have you play the waiting game as they hope to bore you enough to cave in, Tom and his team were respectful of my time. I ended up going home with the car I wanted with the price tag I could afford (I'm one of those with champagne tastes on a beer budget). I love my new Mazda!!! I'm still feeling her out a bit more before formally naming her. :P Thank you, Tom!

TAA

Jun 2, 2016

I could not be happier with the experience that I had at Heritage Mazda. My salesman and the sales manager made this whole process easy and stress free!!!

ncrump32

May 28, 2016

We had a positive experience purchasing a Mazda5 from Greg Lineberry. He was courteous and professional and I would highly recommend him. The entire staff was great.

Frank Chatham

May 24, 2016

Negotiated a price online, only had to haggle about the value of the trade-in in person (never fun). Otherwise easy time of it with salesman Greg Lineberry. In and out in about 2 hours.

Brad Hayes

May 13, 2016

Thanks to Gabe Cunningham I got a great car and great service. I would definitely recommend them to anyone looking to buy a new car.

JLST

May 6, 2016

What a great experience. They had exactly what I wanted - the process for buying the car was a breeze - everyone at the dealership was friendly and knowledgeable.

JLST

May 6, 2016

What a great experience. They had exactly what I wanted - the process for buying the car was a breeze - everyone at the dealership was friendly and knowledgeable.

mccomol10

May 5, 2016

Everyone at this dealer was a pleasure to work with. I went back and forth in actually committing to a car quite a few times, and each time Gabe and Jason were very patient with me. Gabe made the process fun and didn't pressure me once into buying anything. More importantly, Gabe was honest with me about each car in which I was interested. I would definitely recommend Gabe and the dealership itself to a friend, and would come back for another car in a heartbeat

mccomol10

May 5, 2016

Everyone at this dealer was a pleasure to work with. I went back and forth in actually committing to a car quite a few times, and each time Gabe and Jason were very patient with me. Gabe made the process fun and didn't pressure me once into buying anything. More importantly, Gabe was honest with me about each car in which I was interested. I would definitely recommend Gabe and the dealership itself to a friend, and would come back for another car in a heartbeat!

Ashley C

May 2, 2016

Overall great experience. Gabe was very fun, knowledgeable and kind. They gave me the evening to think about my purchase and when I let them know I was ready to buy, I came back and they had everything ready to go. Doug came in on his day off to finish the rest of the paperwork. Spent a little time with the finance department and came out to my shiny new car. I would recommend going to see Gabe and the rest of the team at Heritage Mazda! Thanks again, Gabe for all of your help!

Ashleycx5

May 2, 2016

Overall great experience. Gabe was very fun, knowledgeable and kind. They gave me the evening to think about my purchase and when I let them know I was ready to buy, I came back and they had everything ready to go. Doug came in on his day off to finish the rest of the paperwork. Spent a little time with the finance department and came out to my shiny new car. I would recommend going to see Gabe and the rest of the team at Heritage Mazda! Thanks again, Gabe for all of your help!

JamesT

May 1, 2016

Going to Mazda heritage of Towson is like being with family. Gabriel Cunningham, the salesperson was excellent. He was knowledgeable, cared about my needs, and did everything he could to ensure that I left happy and with a new car!

delco5

May 1, 2016

Recently purchased a used vehicle and had a terrific experience with Austin and Gabriel; both of whom where polite, professional and helpful. I would recommend both of them and the dealer.

Jamestrovato

May 1, 2016

Going to Mazda heritage of Towson is like being with family. Gabriel Cunningham, the salesperson was excellent. He was knowledgeable, cared about my needs, and did everything he could to ensure that I left happy and with a new car!

Luke C.

Apr 30, 2016

Great customer service. Gabe C. Helped me get to a good price on my vehicle and was very knowledgeable about the features. I would recommend this place to anyone.

ltchaney

Apr 30, 2016

Great customer service. Gabe C. Helped me get to a good price on my vehicle and was very knowledgeable about the features. I would recommend this place to anyone.

sheila kalb

Apr 27, 2016

Everything about my experience was smooth and easy. My salesman Gabe took the time to answer all of my questions not only in person but the many many emails I sent. The response time back to me was incredible. He knew all about the car and its accessories. Jody the manager was also very knowledgeable. He was very easy to work with and help provide the information I needed to make an informed decision. Garrett is another great asset to your company. I never felt rushed even though it was a busy day. I bought the car and would never go to any otjer Mazda dealer. I will be back for sure.

Bradjames6

Apr 23, 2016

Thanks to Gabe Cunningham buying a car was fun and easy!

giokevin

Apr 22, 2016

My first car and I bought it through the best dealership! All the reviews were true. At first, I was really skeptical because car dealers are generally labeled as evil. LOL. Tom really made it a point to not give up on me and saw to it that I was given the best offer for the vehicle that I want... and I did! 0 APR and discounts for my brand new MAZDA 3! That's coming from a person with limited credit history but the business manager Garett, made it happen! They even helped me get the best quote for my car insurance (Cut it by more than half)! You will not be let down by this dealership!

Alvaro

Apr 17, 2016

First time buying a car, and the experience was great. Gabe is a super cool guy and knew his stuff. He patiently helped me find the right car and he succeeded as I am in love with my new car. Also, the boys hooked it up with pizza and hot sauce, awesome experience awesome cars and awesome people.

mazda3isawesome

Apr 16, 2016

First time buying a car, and the experience was great. Gabe is a super cool guy and knew his stuff. He patiently helped me find the right car and he succeeded as I am in love with my new car. Also, the boys hooked it up with pizza and hot sauce, awesome experience awesome cars and awesome people.

Miata Mike

Apr 16, 2016

We happened to be in the area for another appointment and had a few minutes to stop and start our process of replacing an older Mazda. We met our salesman Tom Perreault and he got us a very attractive price right out of the gate. Not only that he knew the car well and even though I researched it a bit he gave me some things I had missed reading about that turned out to be very strong selling points. By the time we got home an even better offer was made. Towson Mazda is far from the closest Mazda dealer to us and I was hesitant about that but the ones closer to us didn't even come close to the number or feel of service comfort we had in dealing through the whole process at Towson Mazda. All along the way he sent any information needed quickly and kept in touch. After we made the decision to purchase from Towson the process was a smooth one. I'm happy as can be with the staff at this dealership and the product and service they gave through the process. Nice work gentlemen.

Joshua Raab

Apr 14, 2016

Gabe did a great job throughout the process of selling me a used Mazda3. In particular he made sure to triple-check on a potential problem I thought it might have - they found nothing and I've been perfectly happy with the car since I bought it. Garrett also was happy to accommodate the fact that we were in a hurry to complete the sale.

B. Jones

Apr 14, 2016

My experience was more than satisfactory, it was excellent. Gabe Cunningham is a professional through and through. I suffered a total loss due to a not at fault accident and felt over a barrel when it came to expediting a vehicle purchase. Gabe got me into the car that I wanted and for the price I wanted and a 6/60 warranty to boot. All this was done with no pressure and he made the car buying experience a very positive experience. I felt as if I walked out of the dealership with piece of mind. Also thank you to Garret Evans for the simplified finance walkthrough and thank you both for staying late to make sure I was comfortable and that my needs where met. Excellent job guys. If anyone that I know is in the market for a new or used car, you will be my first recommendation.Best Regards,B. Jones

Joshua Raab

Apr 13, 2016

Gabe did a great job throughout the process of selling me a used Mazda3. In particular he made sure to triple-check on a potential problem I thought it might have - they found nothing and I've been perfectly happy with the car since I bought it. Garrett also was happy to accommodate the fact that we were in a hurry to complete the sale.

CC

Apr 8, 2016

My buying experience at Heritage Mazda was exceptional mostly because of Mike Edwards. He is well spoken, kind, respectable, listens extremely well and went above and beyond to get me what I wanted in my CX-5. He took a lot of time to explain the features in the CX-5 because I did not have any of the new features in my car. He programmed my phone. He said t could call him with any questions and he would be more than happy to go over it with me. I have already called him a few times and he was quick to answer my questions. He is very knowledgeable. I have never had a car sales person go over everything in such detail as Mike did. He was extremely patient and did everything he could to make the buying experience pleasant. He also said if I wanted to come back in a few weeks and go over anything, he would be happy to do so.. He even offered to bring my car to my home. I wasn't expecting to buy that day but after the test drive and the comfortable experience with Mike, I didn't need to look elsewhere.. He is a wonderful, accommodating sales person and I feel is a great asset to the Mazda team. I look forward to many years with my mazda. ZOOM ZOOM

CC

Apr 8, 2016

The buying experience at Heritage Mazda was exceptional mostly because of Mike Edwards. He is well spoken, kind, respectable, listens extremely well and went above and beyond to get me what I wanted. He took a lot of time to show and explain the features in the CX-5. He programmed my phone and helped take everything out of my old car. He is very knowledgeable. I have never had a car sales person go over everything in such detail. He told me to call him or come in and he would go over anything with me if needed. I have already called him several times with questions and he was quick to respond. He even offered to bring the car to my home. I wasn't expecting to buy that day but after the test drive with Mike and the pleasant buying experience, I knew I didn't need to look further. Mike made me feel comfortable like I was a family member. I look forward to a long relationship with Mazda. This is my first mazda and I am hoping it keeps me happy longer than the ten years I had my previous car.. I hope the service department experience will be as exceptional as my sales experience with Mike.

Ah_manda

Apr 7, 2016

I unfortunately was in the position where I needed a new car, only a couple of months after already buying a new car. Gabe was able to help me again, and get me in the exact car I wanted for a monthly payment that worked best for me. The whole team at Heritage Mazda were so incredibly nice, and as much as I hope I don't have to go back any time soon, I would certainly recommend this dealership to anyone else looking to buy a car.

Lori

Apr 5, 2016

This was the first time I've purchased a Mazda, CX5. During my week "stay" at Mazda everyone was efficient and accommodating during this process. "My" sales guy Gabe was extremely hardworking and went above and beyond for me, my kids and parents during this negation process. Gabe remained pleasant and was caring ....he took the time to assist me in emptying my old vehicle, showed me all of the features on my new Mazda, including syncing my phone to Bluetooth. I appreciate Gabe's hard work and attitude. Thank you.

Rich christopher

Apr 2, 2016

I went into Heritage Mazda to get service on my 2015 and was looking at a 2016 Mazda 3 I touring . I was taking to Gabe about it and he remember me from last year. I told him if I could trade my car in for that one I'd buy it . With in 2 hrs they were pulling the car off the showroom floor and I was driving off the lot. The salesman Gabe and the fineance guys were easy to deal with and worked hard to make the deal I wanted work for me.

valerie

Mar 31, 2016

I've had my new Mazda CX3 for just under a week and I couldn't be happier. Thanks to Gabe at Heritage Mazda Towson for guiding me through the process. He provided a lot of helpful communication between my initial visit and later purchase. He was clear and straightforward and not pushy at all. I was deciding between a few options and am certain the CX3 was the right choice!

Chrisholder1965

Mar 29, 2016

Tom Perreault and his Management Team of Doug and Sang are exceptional. Tom took his time and found the car I needed but also the features I wanted and all in my budget. Great Team at Heritage Mazda in Towson

Byron Taylor

Mar 27, 2016

Bo Hudson and the team at Heritage were flawless. Not once did Bo try to put me in something I didn't want. I knew what I wanted and he got me in it. Thanks Bo and I love my car!

Jay weitzel

Mar 25, 2016

Gab Gunningham was my primary sales person. He was very professional and at the same time receptive to all of my concerns and answered all my questions while displaying patience. I would recommend him to anyone I know who is currently or will be looking for a car. No pressure sale approach by anyone else for that matter. The gentleman who introduced me to the other extended packages ( unable to recall his name ) but he himself was patient and willing to provide complete detail to ant of my questions. I was impressed by both. I mentioned to Gab about a friend of mine who mentioned he too is starting to car search and I will make sure that Towson Mozda and Gab is mentioned to my friend that he considers to visit them both. Thank you for your service ! Jay Weitzel

pmcmayhew

Mar 14, 2016

I recently purchased a Mazda 3 Sport Hatchback from Gabe Cunningham at Towson Mazda. Gabe was extremely knowledgeable about the car, was very personable and was low pressure. I am very happy with the deal I got - including the money they got me for my trade-in. Garrett Evans in finance was also great to deal with. I would recommend Gabe and Towson Mazda to anyone!!

Lisa K

Mar 11, 2016

Tom our salesman was awesome. Although we were not buying an expensive vehicle, he was kind and took the time show us what WE wanted. He didn't pressure us and was very helpful and patient. There was a minor detail that needed to be taken care of and James U took care of it in an efficient and kind manor. As I was waiting for a minor repair, I met some people in the waiting area whom were happy and very confident in the Mazda vehicles they had purchased as well. Definately worth going to with a wide variety of vehicles and professional and kind employees!

kveb

Mar 9, 2016

I just bought a Mazda3 working with Gabe and it was a great experience! I didn't know if I wanted new or used or what package I wanted and they worked through all of it with me to get me exactly what I wanted. Working with Garrett on the financing was great as well, they were all supportive but I didn't feel pressured. It has been my best car buying experience and would absolutely purchase another car from them!

kveb

Mar 9, 2016

I just bought a Mazda3 working with Gabe and it was a great experience! I didn't know if I wanted new or used or what package I wanted and they worked through all of it with me to get me exactly what I wanted. Working with Garrett on the financing was great as well, they were all supportive but I didn't feel pressured. It has been my best car buying experience and would absolutely purchase another car from them!

callison

Feb 29, 2016

I went in looking to test drive the Mazda3 with my wife. Sang sat in the back and let us fall in love with the car. He answered all of our questions and was a great help and decider in our choosing to purchase a new vehicle with him!

Answers

Feb 25, 2016

I stopped in haratage mozda after work one day to look at some new cars. My old saab was not cutting it anymore. Gabe Cunningham was extremely helpful with getting me a new car at a fair price. I love my new mazda 3 hatchback! I don't know why I didn't stop by sooner.

Emcgu50

Feb 25, 2016

I had inquired about a car via the internet. Gabriel Cunningham contacted me by text immediately inviting me to come test drive a Mazda. As soon as I walked in the dealership, Gabriel called me by name and has been exceptionally friendly, courteous and helpful in my car buying experience. Since his location did not have my desired exterior color, Gabriel drove all the way to another dealership in Annapolis to get me what I wanted! I can't forget Garrett in financing who are my special situation seamless.

Kay D.

Feb 17, 2016

I had the best experience with Gabe Cunningham at Heritage Mazda. I have dealt with other dealership and sales reps, for the most part, try to pressure you into getting into something even if it was not what you are genuinely ready to buy. I did not get that with Gabe; he was patient, kind. He explained everything down to the letter. Gabe reassured me that there were no hidden fees. His manager and finance representative also did an excellent job of making my experience a positive and smooth one. I left the dealership with exactly the truck I wanted and within the budget that I desire. I also received a follow-up thank you email from the Gabe, his manager, and the sales director along with a check in that I did not have anything concerns. I have never received experiences like this from a dealership before. I am glad I made and chose Heritage as my dealership. Kay D.

KayDoe

Feb 17, 2016

I had the best experience with Gabe Cunningham at Heritage Mazda. I have dealt with other dealership and sales reps, for the most part, try to pressure you into getting into something even if it was not what you are genuinely ready to buy. I did not get that with Gabe; he was patient, kind. He explained everything down to the letter. Gabe reassured me that there were no hidden fees. His manager and finance representative also did an excellent job of making my experience a positive and smooth one. I left the dealership with exactly the truck I wanted and within the budget that I desire. I also received a follow-up thank you email from the Gabe, his manager, and the sales director along with a check in that I did not have anything concerns. I have never received experiences like this from a dealership before. I am glad I made and chose Heritage as my dealership. Kay D.

kevinemmett

Feb 17, 2016

I visited Towson Mazda on Saturday night, January 30th. I met with Sang and his boss, Doug Lampkin. Of course they wanted to sell me a car at the end of the month, but they didn't really pressure me much and accepted the fact that I had to think about it and do some research. I left that night promising to thing about it, and they understood this quite well. Sang had told me that he'd be in training the following week, but evidently some other guys took over his contact list that next week. Monday and Tuesday I got various messages that I needed to buy the car right away, and that they needed to bring it to me in Bethesda that night. Their urgency was really weird. Finally I negotiated with one of the guys, but when he e-mailed me the documents, they were not what I had agreed to, and he wouldn't change his mind. I assumed the deal was dead. Two day later another fellow e-mailed me and I explained the story, and he quickly wrote back that they were changing the price to what I had agreed. The whole thing just seemed very schizophrenic, but nonetheless I agreed to come up the next Saturday to see if things were turn out as promised.On Saturday, Sang and Doug were back at work, and everything went exceptionally well. The guys who had frantically contacted me during the week I never saw. Sang delivered everything exactly as promised in the deal, and they even let me join in with them for pizza lunch. Compared to other dealers I had recently visited, Sang and Doug and the entire showroom experience was professional and enjoyable. I'd certainly recommend buying from Heritage Mazda, and from Sand and Doug in particular.

TylerH

Feb 17, 2016

First time buying a new car and Sang made it very easy and explained everything very well and thorough. I would recommend friends to Heritage Mazda and to work with Sang. Rachel was also great in finance.

Anonymous

Feb 13, 2016

My experiences with Ralph Price at Heritage Mazda Towson have been very good. I would certainly recommend purchasing a Mazda, and that you go to HMT and ask for him. All of my experiences with HMT Service Department and HMT Service Representatives have also been very good; they definitely make the effort to treat their customers well.

Corey A

Feb 4, 2016

We recently purchased our second vehicle within the past three years from Heritage Mazda in Towson, Maryland. Bo Hudson and the staff were really friendly and helpful making our purchase easy and pressure free. They transferred the vehicle from another location to make it more convenient for use to test ride. This is our third vehicle purchased with Heritage Mile One and we look forward to continue doing business with them in the future.

Aidan86

Jan 30, 2016

Gabe was very helpful in the buying process when we purchased a 2015 CX-5. We took two test drives with him and he was knowledgeable of all of the features and any questions that I had. He made the process as easy as possible from when we walked in the door. Would highly recommend. We love the car, price was very reasonable and staff was great.

kimberlyd628

Jan 25, 2016

I had the most positive experience with Gabe Cunningham at Heritage Mazda then I ever had with any other dealership. Before visiting Heritage Mazda, I had been to two other dealerships selling the same car. The other dealerships used pressuring sales tactics and made me very uncomfortable to the point I wasnt buying a car from them. This was not at all what I experienced with Heritage Mazda, not only was Gabe knowledgeable about the ins and outs of the cars he was selling, he didn't use pressuring sales tactics that I hate. I really appreciated Gabes courtesy and professionalism during the whole car buying process. Heritage Mazdas website also provided valid information regarding the car I was purchasing, as well as the price with fees. I did not run into any hidden fees when I visited the dealership in person. The car was listed appropriately and in the condition I expected it to be. If I ever need another car or if I know of someone who is looking for a car, I would highly recommend Heritage Mazda. Make sure you setup your appointment with Gabe Cunningham!

kimberlyd628

Jan 25, 2016

I had the most positive experience with Gabe Cunningham at HeritageMazda then I ever had with any other dealership. Before visitingHeritage Mazda, I had been to two other dealerships selling the samecar. The other dealerships used pressuring sales tactics and made mevery uncomfortable to the point I wasnt buying a car from them. Thiswas not at all what I experienced with Heritage Mazda, not only wasGabe knowledgeable about the ins and outs of the cars he was selling,he didn't use pressuring sales tactics that I hate. I reallyappreciated Gabes courtesy and professionalism during the whole carbuying process. Heritage Mazdas website also provided validinformation regarding the car I was purchasing, as well as the pricewith fees. I did not run into any hidden fees when I visited thedealership in person. The car was listed appropriately and in thecondition I expected it to be. If I ever need another car or if Iknow of someone who is looking for a car, I would highly recommendHeritage Mazda. Make sure you setup your appointment with GabeCunningham!

Silvia4

Jan 23, 2016

I had a 2014 Nissan Altima that had a bad transmission in it. I had it replaced twice in its first year and I could not get the Nissan dealers to get me a better deal for a car. I shopped for deals at so many dealers but Heritage Mazda was the only dealership I found that took in consideration my financial, desired features/model, and customer service needs. Not only did they give me the most for my trade-in, they were also very upfront and factual with the information they provided. In the end, their support, patience, and quality service made me choose to be a new Mazda vehicle owner. No matter what car situation you are in, I highly recommend this dealer and thank you to my personal sales person Sang Dang who ensured I was completely satisfied with my purchase!

Silvia4

Jan 23, 2016

I had a 2014 Nissan Altima that had a bad transmission in it. I had it replaced twice in its first year and I could not get the Nissan dealers to get me a better deal for a car. I shopped for deals at so many dealers but Heritage Mazda was the only dealership I found that took in consideration my financial, desired features/model, and customer service needs. Not only did they give me the most for my trade-in, they were also very upfront and factual with the information they provided. In the end, their support, patience, and quality service made me choose to be a new Mazda vehicle owner. No matter what car situation you are in, I highly recommend this dealer and thank you to my personal sales person Sang Dang who ensured I was completely satisfied with my purchase!

mvertu1

Jan 21, 2016

Sang and Garret were very helpful and trustworthy regarding the selling of my now brand new Mazda CX-5. I managed to get an incredible deal thanks to them two. I am very happy with the dealership in how they handle their business. I would recommend Heritage Mazda in Towson if anyone in interested in looking for Mazda's.

alipson2

Jan 19, 2016

I am very happy with my new car and the attention I was given throughout my whole car buying experience! Staff is very attentive, and friendly as soon as you walk in to the dealership. Gabe was very helpful and honest, and he made sure he had done everything possible to get us the best deal on my car. I would definitely recommend this dealership and Gabe to my friends and anyone interested in buying a new car!

alipson2

Jan 19, 2016

I am very happy with my new car and the attention I was given throughout my whole car buying experience! Staff is very attentive, and friendly as soon as you walk in to the dealership. Gabe was very helpful and honest, and he made sure he had done everything possible to get us the best deal on my car. I would definitely recommend this dealership and Gabe to my friends and anyone interested in buying a new car!

Amanda Myers

Jan 9, 2016

Best car buying experience. Gabe was great, and extremely helpful. The team here really does a great job of making you feel welcome, and not like they are just trying to push a car on you and have you out the door. Gabe really worked with me to get me exactly what I wanted with the payment plan that best suited me. I would highly suggest if anyone is looking to buy a car to go here as your first stop. You won't want to go anywhere else after that.

Ah_manda

Jan 9, 2016

Best car buying experience. Gabe was great, and extremely helpful. The team here really does a great job of making you feel welcome, and not like they are just trying to push a car on you and have you out the door. Gabe really worked with me to get me exactly what I wanted with the payment plan that best suited me. I would highly suggest if anyone is looking to buy a car to go here as your first stop. You won't want to go anywhere else after that.

Jason

Jan 7, 2016

My experience at this dealership is wonderful and is not dealt like customer trying to sell a car to you. Friendly service throughout the time at this dealership and was not really rushed into buying a car..

Lace

Jan 5, 2016

Beyond amazing people, best service, quick and easy! I got no pressure, and all of my questions answered with honesty. Best car buying experience, and great deals.

rayababy

Jan 4, 2016

I found Heritage Mazda Towson on CarGurus.com. The car was as described, staff was friendly, and the buying process was easy. It was my first car purchased from a dealer, and I would recommend HMT. Thanks!

Venglert

Dec 31, 2015

A few weeks ago, I purchased my first Mazda at the Towson location. Gabe made the entire process painless & was extremely helpful. I would refer Gabe to anyone looking to purchase a Mazda. Thanks Gabe!

WendyW

Dec 31, 2015

I havent bought a car in almost 10 years and was prepared for a long and drawn out process. To my surprise, the entire experience from looking at cars on the lot to signing on the dotted line was as easy as it gets. I have to give credit to Gabe Cunningham in sales who made the entire experience quite easy and comfortable. He is very knowledgeable about the cars and the entire car buying process. He was also quite patient with answering all my questions. I couldnt be happier and would recommend you work with Gabe if you have a chance. Thanks guys!

Wendy Ward

Dec 31, 2015

I havent bought a car in almost 10 years and was prepared for a long and drawn out process. To my surprise, the entire experience from looking at cars on the lot to signing on the dotted line was as easy as it gets. I have to give credit to Gabe Cunningham in sales who made the entire experience quite easy and comfortable. He is very knowledgeable about the cars and the entire car buying process. He was also quite patient with answering all my questions. I couldnt be happier and would recommend you work with Gabe if you have a chance. Thanks guys!

Venglert

Dec 31, 2015

A few weeks ago, I purchased my first Mazda at the Towson location. Gabe made the entire process painless & was extremely helpful. I would refer Gabe to anyone looking to purchase a Mazda. Thanks Gabe!

Yali2

Dec 30, 2015

Both Gabe and Doug went above and beyond to make sure my needs were met when purchasing my 2016 Mazda 3. Gabe was extremely knowledgable and patient and Doug went out of his way to make it work. highly recommend

2016cx-5

Dec 21, 2015

I knew which car I wanted from working with Bo through the website. When I arrived, Sang and I worked together to get me out the door that day. All aspects were simple.

ZoomZoom

Dec 17, 2015

OMG!! Thanks a lot Sang. My expectations for Mazda Towson well exceeded my expectations. You and your manager Jason were looking out for me to help me pay the monthly payments I could afford. That meant a lot. I was in and out of the dealership in no time with my new Red 2015 Mazda3 with no money down. Merry Christmas.

Zee

Dec 16, 2015

I went to Heritage Mazda Towson a little hesitant to purchase a car, then Sang approached me. He was patient, kind and honest. Everyone one treated me with nothing but kindness and respect. I walked out with the car I loved. Thank you Sang, thank you Heritage Mazda..

DM

Dec 13, 2015

Sang was great to work with! He made sure the car was what I wanted, and followed up to make sure I was satisfied with the car after I bought it. There was no pressure! I would definitely go back because of the care and consideration they gave their customers.

Lauren123

Dec 12, 2015

If you're looking for a new car I would definitely recommend going to Heritage Mazda Towson. Everyone was super helpful especially Gab. He took the time to make sure I got what I wanted and he was super helpful. I love my new Mazda 3 and I had an awesome first car buying experience!

EP, New Market, MD

Dec 11, 2015

Became interested in a Mazda 3 and decided to test drive one at a nearby dealer. Other dealer would only deal on the one they had on the lot, not the one they located while I was there. Next day I drove an hour to Heritage and had a great experience and bought the exact vehicle I wanted after comparing two versions of the model. The savings was well worth the hour drive. Both Sang Dang and Jodi Desell were excellent and took the time to make sure they answered all my questions and provided information I hadn't thought to ask about. I was also very impressed with Rachel Goetze who made closing the deal a breeze. Look forward to stopping by when my wife is up for a new vehicle.EP, New Market, MD

Alaina S

Dec 10, 2015

I spent a little over 3 hours with Sang Dang at the Mazda dealership. We came in with high expectations and moderate knowledge with what I was looking for. Having leased 4 previous cars, we've dealt with a lot of sales personnel and have spent a lot of time researching. Sang was friendly, patient, informative and knowledgeable throughout the entire process. He walked us through features, pricing and even took us for a test drive. I have nothing positive things to say about any part of the process. I highly recommend Heritage Mazda as well as Sang Dang!

NRose

Dec 10, 2015

Very happy with features though wish I had gotten roof rack and Sirius installed. I was a bit hasty but love alerts and gas mileage.

Naga

Dec 8, 2015

Good service. Sang did a great job in getting my deal done on the very day and their service is very fast. Though i asked for further discounts they explained me in detail why they can't do it below my quote. Overall am Satisfied with their response.

lrider25

Dec 8, 2015

This was the first time I've purchased a Mazda. Absolutely loved the dealership and the people that I worked with. They even brought 2 cars down for me from another Mile One dealer for me to test drive. Gabe was fabulous to work with- funny, laid back, no-pressure and understanding on my reservations on the vehicle I didn't purchase. He also took the time to show me all of the features on the Mazda I purchased and how to use them (including syncing my phone!) Rachel was also wonderful. I've never worked with a Finance person before her who was no pressure. She showed me the options and explained the pros and cons of all of them and let me make the decision. I would definitely purchase another vehicle from this dealer!

RSX,Guy

Dec 1, 2015

I would like to commend Gabe for his knowledge of Mazda vehicles & his patience. I test drove a CX3 & then went back another day to test drive a CX5, but couldn't decide on the Touring or Grand Touring model. He made me an offer on each & did his best to find the color I wanted. Finally the Manager Doug made an even better offer on a Grand Touring CX5 that was in stock & we closed the deal. They were both very professional and I didn't feel pressured at all.

jemble2

Nov 30, 2015

Another great experience from all staff at Heritage Mazda Towson! This was my second purchase through Gabe and he did not fail to amaze me the second time, very personable and it really shows that he puts customer service first. Thanks for another great experience,Joe

andrew321

Nov 28, 2015

I initially came in for a test drive of the CX-5 and Greg Lineberry helped me out. I told him I was interested but that I'd have to wait to purchase since my car was in the shop at the time. He didn't mind and was very helpful. I came back a week or two later with an appointment and Greg was able to walk my wife and I through the whole process despite having lots of other things going on. Everybody at the dealership was friendly and easy to talk to. Had to wait for the car to arrive and get ready, but that was a minor inconvenience.

car_guy

Nov 21, 2015

Sang Dang & Garrett Evans were reasonable and very accommodating during the buying process of our Mazda3. The entire process was friendly, not stressful, and about as smooth as these things can go. Not sure how many dealerships you can say that with, left very satisfied & happy!

Lola

Nov 18, 2015

Gabe was very approachable, nice and down to earth. He knew just about everything about cars, car parts, processes ect.... Knew exactly what I needed that would balance out with what I would want down to the color of the car. best buying experience ever

nick1234

Nov 18, 2015

Had a fantastic experience!!!! Everyone was so nice!! Walked in without an appointment, they had exactly what I was looking for, and was able to get out with the monthly payment I was shooting for!!

rxyqueen12

Nov 17, 2015

I had a great experience with Gabe at Heritage Mazda! He helped me get exactly what I was looking for in a very timely fashion, and along with Rachel, made the process straightforward. He took the time to explain how everything worked in my new car, and even helped me set some things up. I love my new car and would definitely recommend working with Gabe!

rxyqueen12

Nov 17, 2015

I had a great experience with Gabe at Heritage Mazda! He helped me get exactly what I was looking for in a very timely fashion, and along with Rachel, made the process straightforward. He took the time to explain how everything worked in my new car, and even helped me set some things up. I love my new car and would definitely recommend working with Gabe!

Barbie

Nov 13, 2015

I came in simply to have my car serviced and saw a Mazda minivan that appealed to me. Expressing that it was nice the young asked if I would like to speak to someone about it, which I did, and ended up with Sang Dang who had sold me my first car I purchased there. I got the minivan it was a great experience.

Kennquilez

Nov 11, 2015

It was a great experience at Heritage Mazda. Thank you Sang for helping me with a new car and also being so patient. I would recommend them to anyone.

MYTIA65

Nov 10, 2015

After a year of deliberating and doing my research I decided to purchase my Mazda CX3. I am thrilled with the car and even happier because of the team at Heritage that not only helped me with my purchase but initiated what I believe will be a life-long relationship with Heritage Mazda.

Nancy2

Nov 5, 2015

Today I purchased my second Miata at Heritage Mazda Towson. While, I had a great experience the first time, this time I had the privilege of working with Gabriel Cunningham, my sales representative, who was outstanding! Gabe's customer service skills and knowledge of his inventory is impeccable and I so enjoyed having him guide me every step of the way to the purchase of my beautiful new car. I recommend Gabe and Heritage Mazda Towson for any car buying needs. Thanks, Gabe!!

nancy2

Nov 5, 2015

Today I purchased my second Miata at Heritage Mazda Towson. While, I had a great experience the first time, this time I had the privilege of working with Gabriel Cunningham, my sales representative, who was outstanding! Gabe's customer service skills and knowledge of his inventory is impeccable and I so enjoyed having him guide me every step of the way to the purchase of my beautiful new car. I recommend Gabe and Heritage Mazda Towson for any car buying needs. Thanks, Gabe!!

FJeter

Nov 4, 2015

I could write a short story on my Car Buying experience at Heritage Mazda Towson but I am probably under a character count. I am by no means a novice car buyer and was ready for the song and dance. I have never in all my car buying days been so impressed. From my first contact by Manager Jody to Garrett and until Gabe Cunningham walked me to my new2016 Mazda CX 5, which I love! Gabe was kind, knowledgeable, patient, understanding, attentive and extremely friendly . I felt no pressure to buy and his commitment to make me happy with my purchase was so very evident. Oh and did I mention I love love love my Mazda CX 5. F. Jeter

aaprincess

Nov 4, 2015

I could write a short story on my Car Buying experience at Heritage Mazda Towson but I am probably under a character count.I am by no means a novice car buyer and was ready for the song and dance.I have never in all my car buying days been so impressed. From my first contact by Manager Jody to Garrett and until Gabe Cunningham walked me to my new2016 Mazda CX 5, which I love!Gabe was kind, knowledgeable, patient, understanding, attentive and extremely friendly . I felt no pressure to buy and his commitment to make me happy with my purchase was so very evident.Oh and did I mention I love love love my Mazda CX 5.F. Jeter

DC

Nov 3, 2015

It was my first time buying a vehicle, and I had already test driven several. Heritage Mazda by far had used vehicles in the best shape. Greg was great and easy to talk to.

Huvie

Oct 31, 2015

If you're looking for a stress-free car buying experience Heritage Mazda Towson is the place for you! Thanks to Greg Kehl, my first car buying experience was entirely stress free! Greg spent a lot of time test driving different cars with me, showing me all the ins and outs of the cars, and patiently answered ALL of my very many questions throughout the entire car buying experience. He was always a pleasure to work with and never pressured me into making any decisions. I could not have asked for a better experience!I bought a CX-5 grand touring and the car is a dream come true! Heritage Mazda and Greg exceeded my expectations with their superior customer and sales services! I would highly recommend!

Jessrex

Oct 31, 2015

I needed to get a new car, it was pretty much an emergency. Heritage Mazda went well out of their way to get me in my "new" car considering I don't have the best credit. Sang worked with the managers to find me the best financing, and Greg kept me occupied during my time there. If anyone I know is looking for a new/used car, Heritage Mazda will be the first place I tell them to look!

Jeff Finke

Oct 29, 2015

Mr. Hudson was wonderful to deal with. Most importantly, he worked with us to create a fair deal that left everybody happy. Further, any issues that cropped such as financing, Bo was able to mitigate those issues as well. Overall he made our purchasing experience a pleasurable one and I highly recommend Mr. Hudson to anybody interested in purchasing a new Mazda.

scaine

Oct 28, 2015

First time buying a new car and it couldn't have gone better or smoother thanks to the two outstanding salesmen I worked with: Mike and Gabe (Cunningham). Both were patient, positive, and clearly wanted most for me to find the car I wanted. I test drove three different cars and each time they were thorough in explaining every detail and allowing me to fully test each car's capabilities. Gabe was especially helpful working with me to get the car at the best and fairest price. Never felt pressured or uncomfortable at any point in the process. Would work with these guys and with Heritage again in a heartbeat and will recommend them without hesitation.

madashek

Oct 27, 2015

Heritage Mazda Towson was a pleasure to work with. Gabriel Cunningham was a fantastic partner in buying my car. He was very knowledgeable about car features and very willing to help me purchase my new Mazda 2016 S-Grand Touring. Unfortunately because I came so late in the day they couldn't install my autostart and had to order my specific roof rack- but because they're willing to go above and beyond they refunded me the entirety of my autostart and will be shipping me the specific roof rack that I wanted. Gabe is the man, if you're looking for an associate to work with- look no further. His numbers are (410)427-7912 and (443)765-8338. My mazda is amazing. You won't regret buying one.

madashek

Oct 27, 2015

Heritage Mazda Towson was a pleasure to work with. Gabriel Cunningham was a fantastic partner in buying my car. He was very knowledgeable about car features and very willing to help me purchase my new Mazda 2016 S-Grand Touring. They gave me an amazing price, and worked to offer a very competitive finance option for the car. Unfortunately because I came so late in the day they couldn't install my autostart and had to order my specific roof rack- but because they're willing to go above and beyond they refunded me the entirety of my autostart and will be shipping me the specific roof rack that I wanted. Gabe is the man, if you're looking for an associate to work with- look no further. His numbers are (410)427-7912 and (443)765-8338.My mazda is amazing. You won't regret buying one.

Trina McKay

Oct 25, 2015

I have purchased many vehicles from various dealerships; however, I have to say that this is the most positive experience that I have ever had purchasing a vehicle. Prior to coming to this dealership, we had the misfortune of spending 3 hours at DriveTime, just waiting to speak to someone in regards to purchasing a vehicle. So, we decided to check out the Mazda dealership in Towson and could not be happier with our decision. Our salesman, Gabriel Cunningham, took the time to show us several different models of vehicles that he felt would best suit our needs. However, our excellent customer service experience did not end there. Garrett and Doug went above and beyond trying to help us find the financing option that worked for us, So, if your are looking to purchase a vehicle, I would have to say that Heritage Mazda is your best bet. I promise you that you will not be disappointed!.

Marybeth

Oct 23, 2015

I shopped around for a new car for quite awhile as I prepared to turn in a leased Toyota, and the people at Heritage Towson were the most helpful and responsive. Sang was great to work with, we went to test drive the CX-5 Sport and he was really helpful showing me the ins and outs of the car. Sang and Jason, one of the managers, were responsive and kept in touch with me as I shopped around,. I got a great deal in the end with some goodies thrown in, so I'm really happy with the car. I do not like shopping for cars, but they made it much less difficult. Rachel was also awesome while discussing financing. Overall, a well-run and very friendly dealership, I would highly recommend!

khalid_w

Oct 22, 2015

I didn't think it was possible to get into a new vehicle since I had just purchased one less than a year ago, but Sang was able to help me get into a vehicle that fits my lifestyle!

Kristie C.

Oct 22, 2015

My experience was great at Heritage Mazda Towson! I would recommend this dealership to my friends! Everyone was professional, friendly and courteous. Thanks to all involved in my buying experience!

Megan Donley

Oct 20, 2015

I am very happy with the professional treatment I received at Heritage Mazda Towson. Sang Dang was my sales representative and he had an answer for every question I asked, and not once did I feel pressured like I have felt at other dealerships in the past. I traded my vehicle for a 2016 Mazda CX-5 Touring and I couldn't be happier!

childy45

Oct 20, 2015

I was in the market to buy a used vehicle to get me out of my 97 ford explorer that was less than highway worthy in its old age. I got in contact with Sang Dang at heritage Mazda of Towson. he quickly put together a short list of vehicles that might peak my interest. I chose one from the list and it was all smooth sailing from there. within a matter of days I was in a 2014 Chevy Malibu that I absolutely love. the sale and financing went as smooth as one could imagine. I would highly recommend them and Sang to anyone in the market for a new or used vehicle!!

mdonley611

Oct 20, 2015

I am very happy with the professional treatment I received at Heritage Mazda Towson. Sang Dang was my sales representative and he had an answer for every question I asked, and not once did I feel pressured like I have felt at other dealerships in the past. I traded my vehicle for a 2016 Mazda CX-5 Touring and I couldn't be happier!

adanie18

Oct 19, 2015

Just got a new Mazda CX3 from Heritage Towson Mazda and could not have been happier with the purchase and the service. The car speaks for itself, but we worked with Tom Lopez, and the service absolutely made the experience. He was incredibly patient, helpful and a genuinely nice person to work with and such a stark contrast to so many car salesmen we have worked with in the past!

SB Mazda 2016

Oct 18, 2015

My experience with Mazda Heritage was unspeakably outstanding! Having just purchased a 2015 CX-9 touring a couple of months ago and given an amazing deal, I suffered from, what most think is rare, BUYERs REMORSE The CX-9 was great. But it was a bit much for me. Having said that I decided to visit my salesman Bo Hudson who assist me with my purchase. I expressed how I felt thinking he would look at me crazy. But to my surprise he didn't look at me crazy instead he said I understand and I think I can help you! He went the extra mile at putting a deal together for me without initially checking my credit. To sum up this great experience, I drove away with a NEW 2016 Mazda 6 touring, no money down, similar rate and payment. Everyone told me this could not be done because I needed to keep the CX-9 longer. But my Friends at Heritage made it possible! Thank you!!!!!Sincerely, a very happy customer:)

Peggy123

Oct 17, 2015

I had a great experience buying my new Mazda. We got help right away, the test drive was great, and we didn't have to haggle over the price of the car. I got a great deal on my trade in too. Our salesman, Mike Edwards, was great. Not a high pressure salesperson, which I really appreciated. I have already recommended Heritage Mazda Towson to friends and family. I love my new car!

MaryAntoinette

Oct 15, 2015

Just picked up a CX5 from Heritage Mazda Towson. As a previous owner I'm quite familiar with the quality and drive-ability of a Mazda. The new 2016 CX5 is packed with outstanding features and comfort. Our salesman Gabe Cunningham is a professional all the way. Recommend them highly.

Emily_Messina

Oct 13, 2015

My entire car buying experience with Heritage Mazda Towson could not have been more rewarding! Initially my experience began over the phone with Jody, who was very professional and accomodating in answering questions and getting me into the dealership for a test drive. I then met with Gabe Cunningham once at the dealership who was just as professional and personable. Gabe assisted me with the test drive and through the entire process of buying my first new car. I couldn't have asked for more! If you are in the market, I highly recommend Heritage Mazda Towson for all of your car buying needs and don't forget to ask for Gabe to ensure you receive impecable service!

NewToBaltimore

Oct 12, 2015

I can't rave enough about the stellar service offered to my wife and me in the purchase of our certified used Mazda-3. Your stellar salesmen Anthony Mmoh and Greg Kehl listened to our needs for a particular kind of car with a particular kind of mileage within a particular kind of price. My wife is very particular in her tastes and both Tony and Greg kindly and patiently shepherded us during multiple (it was at LEAST FIVE) visits to this York Road Mazda until we found the EXACTLY the right car for us. More than once a car had to be brought from another location for us to try. If these two guys felt frustrated over our picayune selectivity they sure did not show it. We are absolutely happy with out decision to buy our car from Heritage Mazda, and with the warm, yeoman service from Tony & Greg, and would recommend it to friends and neighbors without hesitation. We would also like to complement your repair department. A few weeks after purchase they quickly fixed a slight vibration the car was experiencing (when my wife guns it over 60, cranking her esoteric chick music out the window. Loudly). No Regrets, and ZOOM-ZOOM!

DeeAnnNel

Oct 8, 2015

I had spent literally close to a year deciding what vehicle I wanted to buy. When I finally narrowed it down to a Mazda CX5 GT, I then started the rounds of dealerships, and the painful process of internet negotiations. I was overwhelmed with offers and emails. Even though Heritage was 2 hours away from me, I was impressed by all the great reviews the dealership had, and I had an encouraging email from Jody DeSell the Internet Manager. So I made the trip. They had the exact vehicle I was looking for, in the color I'd been drooling over. When my son and I got there, we were introduced to Mike Edwards who took it from there. And I finally got the perfect car! I was impressed with how friendly and knowledgeable everyone was. Mike Edwards made the entire process so painless, and went over every detail of the car with me - so when I left I felt comfortable driving away. He was great! I would recommend Heritage and Mike to anyone looking to buy a Mazda. It was definitely worth the trip. Thank you Mike Edwards, I love love LOVE this car!

Shelbydaz

Oct 7, 2015

When I think of the car buying experience I think of slimy sales guys who are so unrelatable that I don't trust a single thing coming out of their mouth and they don't look me in the eye.Heritage Mazda Towson is the complete opposite-I could not have had a better experience. I knew I wanted a CX-5 and was looking for a dealership that would make that happen. First, I visited Carmax and they gave me this long winded excuse of why my estimate was what it was. Second, I walked into Heritage Mazda and was greeted by my salesman, Mike Edwards. He talked with me about the CX-5 and what I was looking for. He asked me how much I had financed on my other car still (since I wanted to trade it in) and we talked about how much was left. While the appraisal was being done on my car Mike assured me he had my ideal car but it was on its way to the dealership right then. In the meantime he held small talk very well, he is super relatable (not slime ball sales guy, and hey he's pretty attractive also). When the car arrived he assured me there was no use talking numbers if I didn't love the car. We went for a test drive and he pointed out all the features of the Mazda and, wouldn't you know, I fell in love with the car. We came back and talked numbers... Heritage Mazda offered me $2500 more for my trade-in than Carmax WOW! He got me the monthly payments I wanted, asked "do we have a deal?" And there was no other answer but yes! He matched everything I wanted in a car and now I am driving around in my favorite car ever.Like other reviewers mentioned, I didn't have my title and one other form with me but we completed the paperwork that night and he allowed me to bring it back the same week.Overall, I have and will recommend this dealership to anyone I know that is in the market for a car. Easiest car buying experience and truly a great group of people.

jlang

Oct 2, 2015

Sang was a pleasure to work with as we purchased our first new car in 11 years. He was very knowledgeable and let the car sell itself - no high pressure tactics here.

Yvonne Lange

Oct 1, 2015

I had been driving Volvo's for 25 years and my model was discontinued. Was convinced my next car was going to be a RAV4 until a friend suggested I look at options. Instantly connected with the Mazda CX-5 and even better I got to work with Ralph Price. It was a smooth, easy experience unlike any other new car purchase. The difference was that Ralph listened and made every effort in providing the best offer. It seems like all at Mazda Towson consider the customer not just the sale. I couldn't be more pleased.

gmfreed

Sep 28, 2015

I can't stress enough how easy the purchasing process is at Heritage Mazda Towson. They have a customer for life, especially as long as Sang is there.

rockyupswing

Sep 26, 2015

Bought a 2013 Mazdaspeed3 from Heritage Mazda in Towson. I was really impressed with the comfortable atmosphere and process that Gabe presented for me. He owns a speed3 as well so it helped, knowing I was speaking with someone who knows the car inside and out. The only reason I'm not giving five stars is because the dealership seemed slightly undermanned for a busy Friday night as far as the financial department goes. I was there at 8pm for an appointment and didn't actually leave the dealership until 1am because there was only one employee in the financial part of the process who was in despite the multiple customers in and waiting. (He was doing his best to get through everyone as quickly and efficiently as possible, though**) I think if the wait to sign papers hadn't taken that long, I would have absolutely been in and out in a couple of hours - if not less than that. Great dealership otherwise - really speaks volumes to Mazda's standards for its employees.

Keithstaulters

Sep 25, 2015

We worked with Gabe Cunningham and we could not have had a better experience. He got us the best deal possible and made the experience so easy! He was super knowledgable and helpful in every way. We would send any family or friends to Gabe!

Gray G

Sep 9, 2015

I did a lot of research before buying, so I pretty much knew what I wanted when I visited Heritage Mazda. Sang met me with a handshake and a smile and in minutes we were on a test drive. There was no pressure and he was very informative on the his product. Price and discounts offered made little need for negotiation and Sang was extremely helpful and informative during the whole process. I got the car I wanted and warranties for a great price. The rest of the staff were polite and helpful as well. This is my first Mazda and I love it. Highly recommend Mazda, the Heritage name, and especially Sang.

Courtney

Sep 6, 2015

From start to finish my buying process was fantastic. Sang Dang and Jason are great. We talked all day until we found a price we could agree upon. Not tiring or a hassle. Great car as advertised on the web. The whole staff was friendly and inviting. I know what I'm saying is what we expect when going to make such a big purchase, but it always doesn't happen. Well it did at Heritage Mazda. It went so well we are planning on buying another vehicle soon from Sang. Thanks again Sang.

pierre v

Sep 5, 2015

gabe was great. finance department made things easy for quick decisions.. Best deal in town hats off to the heritage team. will recommend this dealership to my friends and family!

3puttKevin

Sep 4, 2015

I recently bought a used Lexus from Gabe Cunningham at Heritage Mazda and was very pleased with every aspect of the transaction. Gabe was friendly, knowledgeable and attentive. I've been looking for a used Lexus for several months and have not been impressed with the pricing or service that I received at other dealerships. I really didn't expect to buy a car when I walked into Heritage but they gave me a fair offer on my trade in and accepted my offer on the Lexus.They say that a good sale is when both sides walk away happy. I can't speak for Heritage, but I know I drove away happy.

JDMiller300

Aug 28, 2015

Great experience with this dealership! Specifically Ralph Price! He was VERY knowledgable and low pressure. At the end of the day he had me leaving with the car I really wanted and at a fair price. He calls and checks in on me frequently and still responds promptly when I have questions. Thanks Ralph!

ask98

Aug 27, 2015

I went in for a replacement key for our Mazda Tribute. I called on a Tuesday and came by the next day (Wednesday) for them to take a look at the key and the car - fine. Service staff said they had to order the key and remote entry fob, but that it would be ready for pick up the next day - fine. He said there was no need to make an appointment because programming the key took only a couple of minutes. Thursday I called before I drove out there, and the same service staff member had no recollection of our conversation, could not find the record of the order, and apologized, saying he would do it now and it would be ready the next day - annoying, but fine. Monday I went to pick it up and they did have it, but asked if I was going to wait while they cut the key and programmed it, which might take anywhere from just a few minutes to an hour, max. An hour?? What happened to a few minutes? I said I was on my lunch break from work and couldn't wait an hour, so would make an appointment for later in the week when I had more time. Thursday (now a full week after my initial call), I came in for the appointment. An hour later, not one person had checked in with me, updated me on the progress, or otherwise acknowledged that I was still sitting there. I went back to the service desk and asked how much longer it would be, and was told that they had no idea, they were having trouble with the fob and it might never work. At this point, I spoke with a manager and explained the long story and that I was frustrated that I was still sitting there an hour (and a week!) later with no idea of how much longer it might be or whether it might be done at all. I told her I was not able to wait any longer, and would not be coming back again for the same key, particularly after her service staff had told me it wasn't a big deal and wouldn't take long to do. She told me that the key (minus the fob), actually, was ready to go and that since I had requested it I was responsible for paying for it. I said I would not pay for just the key when it was not my full order, and I would not have come in for just a key. She finally did release my car without payment for the key, but not without acting as though I was being completely unreasonable and overreacting to the situation by refusing to wait any longer or come back yet again for the same purpose. We have never done business with this Mazda dealership before, and will never be back.

Mo Mazda

Aug 20, 2015

I just purchased my fourth Mazda and what can I say - Gabe and Garrett rock! As a female, I understand that car buying can be intimidating, but these guys were up front, personable and helped get my payment to a reasonable amount. If you're looking for a quality vehicle with add-on services and coverage, I highly recommend Heritage Mazda Towson.

wdean2

Aug 15, 2015

All around great experience. They beat my credit union's finance rate. The finance specialist was a little pushy with extra offers, but not too bad.

Ahollins798

Aug 13, 2015

Working with Ralph and Garrett at Heritage Mazda was a serious blessing. They did everything they could to make my experience great. They truly do care about their customers' satisfaction, and I would recommend this dealership to anyone looking at mazdas!!

sseong1

Aug 13, 2015

Sang was very pleasant to do business with. The process was smooth and easy and he gave me several tips on how to manage auto loans and what not. He even gave me a ride to the dealership on his day off so I did not have to bring another person with me to pick up a car! If you ever visit Heritage Mazda in Towson, be sure to ask for Sang for a purchase of your future car!

Chanderson

Aug 12, 2015

Sang and Jody helped me purchase a new mazda3, it was a painless affair overall and everyone was very professional. No overly aggressive sales tactics like other dealerships.

JParente

Aug 11, 2015

My car buying experience with Heritage Mazda could not have been any better, beginning from when I first stepped onto the lot to the day after the purchase. The way I was initially approached was in a confident and accommodating manner. I never felt pressured to make the purchase. The manager and sales representative were attentive, understanding and down-to-earth (for lack of a better term). They were realistic about the whole car-buying experience and willing to meet my individual needs. Bo Hudson was understanding and patient, even when I began over-analyzing the details (because the experience was too good to be true and much different than previous experiences with dealerships and sales representatives). Bo made the experience relaxing and enjoyable; his knowledge and experience were evident. I can't emphasize enough how importance it was for me to not feel pressured or uncomfortable while making such an important decision. Consequently, I am thrilled with my new Mazda 3 iTouring. I will be making recommendations to friends and family.

tiffanyrene1984

Aug 11, 2015

Sang Dang helped me with my purchase. The experience was painless, quick and he was very pleasant. I would definitely recommend purchasing a vehicle here.

Bradleyjos123

Aug 10, 2015

Mr. Dang was very nice and understanding he made it a very smooth transition to get a new car. He worked very hard for me to get a loan

SALLY

Aug 10, 2015

I really enjoyed my experience at Heritage Mazda. Gabe helped me out and was a pleasure to work with, as was the rest of the staff. I would totally recommend this dealership to anyone in the market for a new Mazda!

Josephlove00

Aug 5, 2015

I was treated very respectfully and not like a sales pitch. Greg kehl is new to the biz but could tell his enthusiasm and excitement about the products and desire to learn as much as he can. He wasn't pushy or obnoxious as most salesmen can be. Would recommend him to anyone interested in a mazda.

ravigoteti

Aug 5, 2015

Mr Sang and co. were very helpful in helping me with Mazda 3 HB purchase back in 3/15. Best purchase I've made. It was along process, but Mr Sang was very patient in dealing with mundane matters. Would recommend for anyone.

oriolesman

Aug 3, 2015

Really enjoyed working with Heritage Mazda Towson. Our salesperson, Greg, was easy to talk to and listened to our needs and budget from the get-go. They presented us with a number of great options and we were pleased with the entire buying experience. I'd highly recommend them to anyone in the market for a new (or certified used) car!

tgoodell

Aug 3, 2015

Heritage Mazda Towson helped me through my first experience buying a brand new car. I had the pleasure of working with Gabe Cunningham, and he did a fantastic job. From the second I walked through the door, all the way through finalizing the purchase, Gabe made me feel completely comfortable. He was easy to talk to and relate to, and at no point did I feel pressured into moving forward with the deal. I'd highly recommend Heritage Mazda Towson for anyone interested in a new vehicle.

calewhitworth

Aug 2, 2015

Truly a great experience! Having purchased a car from an absolutely sleazy salesperson in the past, it was an ABSOLUTE PLEASURE to work with Gabe Cunningham and the Heritage Mazda team. From beginning to end, this was the best car buying experience I've ever had, and I will definitely be back to Heritage Mazda for my next purchase. I can't recommend them highly enough.

mblume10

Jul 30, 2015

Despite being a busy Saturday Sang still treated us like we were the only customers there. Walked me through everything I needed to know and didn't push on the things I didn't. Great Job!

Mazda34me

Jul 29, 2015

My visit at Heritage Mazda was a pleasure from start to finish. Gabe Cunningham was not only professional and extremely knowledgeable with Mazdas (and cars in general), but did what it took to make my car buying experience easy and fun. Garrett was also very helpful during my time with him.

Mazdalover123

Jul 25, 2015

I originally came in for a car repair and walked away with a brand new car instead! My rep Sang was able to answer all my questions about the newer 2016 CX-5 and made the buying process a breeze. I already recommend Mazda's to people but would definitely recommend them purchasing their new Mazda from this dealership!

Lifetime Luthervillian

Jul 25, 2015

It was a pleasure to work with Gabe on the purchase of my new Mazda 6. Gabe easily answered all of my questions about optional equipment and techinical aspects of the 6. Extremely knowledgeable with a passion for Mazda. No hassles..no pressure. Thanks Gabe!

Mazda Mom

Jul 24, 2015

I had great new car buying experience when I decided to buy a 2016 CX-5. Sang along with the other members of the staff, was very knowledgeable about this model and was able to answer all of my questions. I would definitely recommend this dealership with buying a new mazda.

DanL

Jul 20, 2015

Everyone my son and I dealt with when buying a used 2009 Mazda 3 were professional, knowledgeable, and customer-focused, in particular Gabe, our sales representative. I would absolutely buy from Heritage Mazda in Lutherville again.

Matt

Jul 20, 2015

I had a good experience purchasing my Mazda 3 from this Heritage Mazda. I only negotiated for a day and feel I received a good price based on estimates that I saw online. The people in sales were helpful without being too assertive.

Keefee

Jul 18, 2015

My Wife and I are first time Mazda buyers. Gabe at Towson Mazda was very knowledgeable and true professional. He was exceptional in his customer service skills and made our buying experience truly enjoyable. I definitely will return for any vehicle needs and highly recommend him and the Towson Mazda.

Lori

Jul 16, 2015

It was a pleasure to purchase a car from Heritage Mazda in Towson. Sang Dang was our salesperson and he was wonderful. The entire process went smoothly and we received superior customer service. We are extremely happy with our new 2015 Mazda 3 and highly recommend using Sang Dang and Heritage Mazda in Townson.

Karennori

Jul 14, 2015

Thank you so much for everything! I love my new 2016 Mazda 6. Bo, Justin, and Garrett were amazing to work with! Thank you again! I will always be back!

Janaya

Jul 11, 2015

The service I received at Heritage Mazda was remarkable. From the time I walked in the door looking to buy, to the time I walked out with the keys to a car I love, I was treated with dignity and respect. They did not stop until I got the very best deal. They were personable, and genuine. Too often salespeople chase the sale and they lose the human connection. I was not just another sale, I was a person first. I appreciate all the hard work of Bo(sales), Garrett(finance), Doug(sales manager), Jody(internet manager), and Tony(finance). Thanks again everyone!

Janaya

Jul 11, 2015

The service I received at Heritage Mazda was remarkable. From the time I walked in the door looking to buy, to the time I walked out with the keys to a car I love, I was treated with dignity and respect. They did not stop until I got the very best deal. They were personable, and genuine. Too often salespeople chase the sale and they lose the human connection. I was not just another sale, I was a person first. I appreciate all the hard work of Bo(sales), Garrett(finance), Doug(sales manager), Jody(internet manager), and Tony(finance). Thanks again everyone!

ehyder

Jul 10, 2015

I had a great experience buying my first new car at Heritage Mazda. Sang was very helpful and always available to answer any of my questions. I was a bit overwhelmed with the whole experience, but he was patient and helped me through every step of the process. I would definitely recommend this dealership to anyone looking for great service and an amazing car!

melinbosnia

Jul 10, 2015

Super Helpful and experienced salesman. Sang does a great job and makes what is usually a pain so easy and enjoyable, I will be back when its time to upgrade my wife's car

jkrebs

Jul 8, 2015

This is my 4th Mazda and love them Sang did a great job working with me. The Service Manager Dora and the Service writer Mike make any visit the best.

Rachel444

Jul 5, 2015

I had a great experience buying my 2016 Mazda6. Sang Dang was knowledgable and fair. I have also had great service in the repair shop over the last 6 years (with my old Mazda3).

newtomazda

Jul 2, 2015

The sales reps were very courteous and helpful. The whole buying process was handled very efficiently. They were very knowledgeable about the vehicle and helped me get acquainted with the features.

Driving Teacher

Jun 30, 2015

Great experience buying my first new car. Now Im on my 2nd Car and each time I stopped in, the staff was extremely friendly and helpful. They were very patient through the process and worked with me every step of the way. A+++!MoreSpecial shoutouts to Sang and Tony exceptional work, very satisfied with the experience.

Rebecca S.

Jun 23, 2015

Working with Ralph Price at Heritage Mazda was such a breeze! He was very straightforward with all information and made it easier to find the car that was just right for me!! It was the first time I have ever gone through the car buying experience, so I was pretty overwhelmed. Ralph helped me learn what to look for during the test drives and how to compare the mazda cx-5 with other small suvs in its class. Overall it was a great experience! I will definitely be going back to Heritage Mazda for my next car!

Cho0ch10

Jun 23, 2015

Great experience buying my first new car. Each time I stopped in, the staff was extremely friendly and helpful. They were very patient through the process and worked with me every step of the way. A+++!

SCHERER3

Jun 23, 2015

Working with Ralph Price at Heritage Mazda was such a breeze! He was very straightforward with all information and made it easier to find the car that was just right for me!!It was the first time I have ever gone through the car buying experience, so I was pretty overwhelmed. Ralph helped me learn what to look for during the test drives and how to compare the mazda cx-5 with other small suvs in its class.Overall it was a great experience! I will definitely be going back to Heritage Mazda for my next car!

rh

Jun 22, 2015

Last week, my wife and I stopped in to look at the CX-9s. As we walked around the lot, we were met by Gabe, who was delightful and knowledgable. Never did we feel pressured to buy a car or sit down and talk numbers. Instead, he took us for a drive and then only started talking cost when we pursued the purchase. He even put up with the distractions from the texts of my daughter. As we discussed the purchase, he was professional and always up front. We felt comfortable and happy to give him, and Heritage, our business. I would recommend this dealership and be sure to ask for Gabe

Duane I

Jun 19, 2015

After 13 years i finally invested in a new Mazda 3 5Door. Thanks to Bo Hudsons superb knowledge and excellent customer service by identifying what I wanted and needed it was easy to make the selection for my driving needs. His consistent follow up and passion for Mazda without any pressure tactics made this my most enjoyable and timely car buying experience. I definitely recommend Heritage Mazda in Towson Maryland and Bo for your future vehicle purchase!

Nikki79

Jun 19, 2015

My experience at Heritage Towson was awesome. The sales person Sang Dang was great. They made purchasing a car an easy & seemless process! I would recommend this dealership for sure.

rbarger

Jun 16, 2015

I spent a weekend looking for the best used car I could find. I test drove and spoke with several different cars and dealers. Gabe Cunningham was absolutely great. I bought a used Mazda6 with only 19,000 miles at a very good price. I never felt like I was being sold anything but great service. As a first-time car buyer my experience here set a very high standard. Both Gabe and Garrett Evans helped me find a great car at the price I wanted.

markg488

Jun 15, 2015

Last week I bought a 2015 mazda 3 hatchback from Heritage mazda Towson. From the moment I stepped foot in the dealership, I felt no pressure to buy whatsoever. Gabe Cunningham was my sales person and he was fantastic through the whole process. All of the staff that I dealt with were friendly and courteous. I definitely recommend anyone looking to buy a car to go to Heritage mazda Towson and give them a chance, you won't be sorry.

bcapezio5

Jun 11, 2015

I have purchased 3 cars from Ralph over the last few years and he has always done right by me. I am always treated as though I am important to him and I don't even consider anywhere else now I just call him up when I am ready to trade up. Just like I have relationships with my mechanic, insurance guy, tax person, etc. I know I can trust him and that is hard to find these days!

myguo93

Jun 11, 2015

I was looking for a 2015 Mazda 3 i Sport and actually found a better price at another dealership. However Sang was more than willing to do a price match and we went through everything nice and easily. I did catch a small error when it came to the financing but they quickly fixed that for me. I pretty much walked out with a new car in about an hour. Thanks, Sang!

Joevona

Jun 10, 2015

Go directly to Heritage Mazda of Towson for your next purchase. You will love the vibe and service. Ask for Gabe. He's so awesome and will take great care of your needs.

gbrazeau

Jun 9, 2015

I bought a 2015 Mazda3 at Heritage Towson. I love my new car! Greg and Peter were both very helpful throughout the buying process. All of my questions were answered and I did not feel any pressure to purchase. Everyone worked hard to make sure I got the car that I wanted. They were all very nice and overall it was a great experience.

Ken B.

Jun 9, 2015

Just went to look at purchasing a Mazda 3 for my daughter and ended up buying one for myself as well as my daughter. Heritage Mazda and sales associate Peter Holback in Towson proved AAA+ service and I would recommend them to anyone. I looked at Toyotas , Hondas, Volkswagons and Nissan and the guys at Heritage were miles ahead of the rest. Nothing but easy going attitudes here with no pressure at all!

Howard03

Jun 7, 2015

I felt very lucky to have had Gabriel Cunningham as my sales person. He is extremely knowledgable and answered all my questions. He is very calm and professional which is a great asset. I enjoyed working with him. He was able to get me into the exact vehicle I wanted. No pressure! Thanks Gabe!! I'm loving the 2016 CX5!

JW32

Jun 6, 2015

Gabriel Cunningham worked hard to earn my business via email and telephone as I didn't have a car and couldn't visit in person. I originally contacted the dealership about a used car, and then slowly realized I was shopping for a new car instead. Gabriel was always polite, informative, true to his word and ready and able to answer questions I had even though I wasn't there in person and he had no reason to treat me like a 'serious' buyer. He knew the possibility of a sale was a long shot, and he still provided me with excellent service, for which I am very appreciate.Though I ultimately wasn't able to give him the sale, I wouldn't hesitate dealing with him in the future, or recommending him to any family or friends.

AMandJM

Jun 5, 2015

We went out to test drive 2 different cars at 2 different dealerships. First, this dealership was way better. Gabe was awesome, he was extremely personable and funny to boot. They were straight to the point, no sales pressure. He told us the core details of the car which again was awesome. It was the best car buying experience...ever.

te2131

Jun 5, 2015

Working with Heritage Mazda, we never felt any pressure. Greg and Sang worked with us, and we left feeling we got a good deal. Really the first time I have felt that in all my car buying experiences.

xraygirl111

Jun 5, 2015

Sang was very very helpful,he was never pushy and I didn't feel pressured. I am pleased with the purchase of my 2016 CX-5!

USMCGRUNT8288

Jun 3, 2015

From sales representative to internet manager, both very helpful and informative individuals. Made my purchase enjoyable and stress free. Would recommend dealer to friends and family.

Vgarrard

Jun 3, 2015

Working with Heritage Mazda was an easy, relatively fast, and pleasant experience. I bought a 2016 Mazda CX5 Touring from Peter Holback just a few days ago. He was very professional, knowledgeable, and worked with my budget and spending cap. He was NOT pushy at all (which was very refreshing compared to many other assocoates at other dealerships I had experienced prior) and helped me through my first-time, new car buying process from start to finish. I would highly recommend this dealership to anyone buying a car but I would really like to state how much I love the CX5 thus far! I work in the health profession and am a needed employee regardless of weather conditions. So, the AWD option (among others) in the CX5 was just the cherry on top of a plethora of features this car has to offer.

jnurin

May 31, 2015

This was the first place I called when I was interested in a new car. I met with Gabe Cunningham. He was very relaxed and I didn't feel pressure in any way. He was also easily reachable whenever I had a question. This is my first new car, so I had a lot! Even after test driving a few other cars at different dealerships, I came back, and we were able to work out a great deal for exactly what I wanted (Mazda3 S Touring). I appreciate his help with the whole process!

erebarchick

May 30, 2015

I recently found myself in need of a new vehicle after my car was totaled in an accident. I had an idea of what I was looking for but was not 100% sold. Visiting Heritage Mazda of Towson quickly changed that. While I initially stopped by to browse the lot and get a better idea of what kind of prices I was looking at, I ended up driving my new CX-5 off the lot. I was very pleased with the level of customer service and professionalism I received throughout my experience. My sales representative, Sang Dang was very helpful during and after the entire process. I was very pleased and would definitely recommend the dealership to anyone looking for a new/used vehicle. -Erin Rebarchick

Valerie

May 26, 2015

I just purchased a 2015 Mazda CX5 and love it!! My experience was fabulous---especially with the sales reps that helped us decide on the best vehicle for our needs. Gabriel and Sang were both patient, kind, and knowledgeable. The finance guy was very nice--quick and efficient--felt he worked with our best interested as a goal. Never saw the manager. The vehicle is the smoothest ride--great interior and options. Did a lot of homework before buying--first tank of gas--almost 26 MPG! Love it!

Valerie

May 26, 2015

I just purchased a 2015 Mazda CX5 and love it!! My experience was fabulous---especially with the sales reps that helped us decide on the best vehicle for our needs. Gabriel and Sang were both patient, kind, and knowledgeable. The finance guy was very nice--quick and efficient--felt he worked with our best interested as a goal. Never saw the manager. The vehicle is the smoothest ride--great interior and options. Did a lot of homework before buying--first tank of gas--almost 26 MPG! Love it!

AlisonNT

May 23, 2015

I was looking for either a Mazda6 or CX-5. I was able to test drive both and initially picked the CX-5. I worked with Bo Hudson and when he brought me the car, I hated it. He was understanding and easy to tell I wanted the 6. He worked with me to make sure I was making the right decision and helped me get the best deal I could get. I was able to trade in my jeep and get a discount for already having a Honda. He was awesome, totally understanding, and made the process really easy. I can't thank everyone there enough! I love my new car!

emoore007

May 23, 2015

Gabe and Tony Kim were very knowledgeable, friendly, and overall best when I came to buy my new 2015 Mazda 3. I couldn't be any happier from the great se4vice provided and my new car. Thanks to the team at Heritage Mazda!!

Steven

May 23, 2015

I would personally recommend heritage Mazda to anyone I know; friends, family, and business partners. From the time I walked through the front doors I was overwhelmed by how helpful and resourceful every employee was throughout each step in the car buying process. I went in looking for an older, used vehicle which I was in desperate need of, and in a matter of two- three hours the gentlemen that assisted me got me in a brand new vehicle that fitted my financial range. Needless to say I left a very happy man and will be going to heritage Mazda for any and all future business with my personal vehicles.

TIMMAY

May 21, 2015

Top shelf experience. Thanks Gabe, Peter & John (Garrett). Great experience. Thanks too to the folks in the detail shop too. Made the car look "Showroom" perfect. 5 Stars!

Marcia Ann Davis

May 14, 2015

I purchased a new Mazda 6 Sport a day or so ago. Mr. Bo Hudson was my Sales Representative. Bo was extremely professional through the whole process, and I would recommend any serious car buyer to use his expertise. Bo was a very approachable down-to-earth person and a "no pressure" salesman. I felt at ease speaking to him, and he was helpful and answered all of my questions. The whole staff at Heritage Mazda did a great job to help me achieve my financial goal, and I left the Dealership very satisfied. Bo deserves a perfect score for a perfect job, and I feel a five star rating would be appropriate.

schwarma

May 11, 2015

I was moving to MD from out of the country and was relying on a rental until I could find something to buy but I needed to buy quickly. Sang and I had been emailing before I moved and he was very helpful in trying to understand my needs. I didn't want to have a long negotiation and Sang came through with a great deal on a new Mazda3. I highly recommend using Heritage and it seems any of their sales people are great to work with. Also, Tony Kim in finance was also excellent and explained everything clearly so I didn't feel like I was lost.

Daniel

May 9, 2015

I bought a new 2016 Cx-5 from Peter Holback, at Heritage Mazda Towson. As it was my first time buying a car, Peter was great at helping me through the process. He was very friendly and understanding of my wants. I received an excellent deal on my car and couldnt be happier with it. The entire Heritage Mazda staff made me feel like not only a customer but a friend. I encourage anyone interested in a Mazda to visit them, I know I will be!

dflinch

May 9, 2015

I bought a new 2016 Cx-5 from Peter Holdback, at Heritage Mazda Towson. As it was my first time buying a car, Peter was great at helping me through the process. He was very friendly and understanding of my wants. I received an excellent deal on my car and couldnt be happier with it. The entire Heritage Mazda staff made me feel like not only a customer but a friend. I encourage anyone interested in a Mazda to visit them, I know I will be!

hoxinsox

May 9, 2015

I had an intriguing conversation with Garrett that encouraged us to travel to Towson. We worked with Greg, he provided a pleasant, laid back experience. There was no pressure at anytime to make a purchase or add optional items, everything was thoroughly explained. We left with the car we wanted at a fair price.

middletonman2001

May 7, 2015

I came into Heritage Mazda looking for a mazda3 5 door. Sang brought me on a test drive and helped me find a perfect car to fit my preferences at a fair price. I highly recommend. -Mark

Sjc123

May 6, 2015

Bo and his team did a great job! Highly recommended!

Sjc123

May 6, 2015

Ask for Bo when you go! Great service and friendly staff. They went above and beyond to make our experience as pleasant as possible. Great!

ashleymeree

May 5, 2015

The team at Heritage Mazda Towson was so helpful and understanding of my financial situation (just bought a home, owed on my car, etc) and were still able to find me a wonderful car within my price range. Gabe Cunningham walked me through everything and even sat with me in the new car to show me how every single button worked (thank goodness!!). Everyone made me feel comfortable without any pressure. They also answered all of my questions through out the process. Gabe was extremely knowledgeable of Mazda and then some! This was a great experience and I won't be going anywhere else in the future!! If you want peace of mind go to Heritage Mazda Towson! Ask for Gabe!!

zhogan

May 5, 2015

Gabe had great customer service and I felt no unnecessary pressure at anytime to make a purchase. He also had excellent knowledge of cars. He understood what I was looking for and did his best to show me multiple cars that he felt suited my needs.

James

May 4, 2015

Just bought a car from Peter Holback last week, and I am still extremely happy about my choice to visit Heritage Mazda Towson. I went in with one specific car in mind but after test driving it, decided it was not the right car for me. Peter has 2 more cars in mind at the same price point and similar mileage for me to drive. He saved me time from having to visit other dealerships as they were both high quality choices at competitive prices. There was no high pressure sales tactics and he was very patient in showing me the differences between the 2 cars. I drove away with a practically new Honda Accord Sport and a huge smile on my face. Great car, great price, great people to work with.

Christyv987

May 4, 2015

I had been looking around for a used Mazda and this was they most helpful dealership. I didn't feel pressured to buy anything I didn't want. I had done my research before I arrived and knew what I was looking for.I would give the dealership 5 stars, but my car was missing a key fob (pretty vital to driving a push-start), so I only have 1 and will be out of luck if the battery in the fob dies. The car was also missing a floor mat which was not revealed to me at any point during the sale. I didn't notice until I was driving away. The dealership worked with my budget and the overall buying process didn't seem to take too long. I was there for a few hours. Peter Holback was very helpful with my purchase. I would recommend you ask for his help.

James

May 4, 2015

Just bought a car from Peter Holback last week, and I am still extremely happy about my choice to visit Heritage Mazda Towson. I went in with one specific car in mind but after test driving it, decided it was not the right car for me. Peter has 2 more cars in mind at the same price point and similar mileage for me to drive. He saved me time from having to visit other dealerships as they were both high quality choices at competitive prices. There was no high pressure sales tactics and he was very patient in showing me the differences between the 2 cars. I drove away with a practically new Honda Accord Sport and a huge smile on my face. Great car, great price, great people to work with.

mcreighton29

May 4, 2015

I have nothing but great things to say about this dealership, and about Gabe Cunningham, who was the salesman that helped me. This was my first car that I've ever purchased, so needless to say, I was very nervous. He made the experience easy and as painless as possible when its comes to buying a car. He went above and beyond to make sure I left with exactly the car that I wanted. I would highly recommend him and this dealership to anyone that is interested in purchasing a Mazda in the future.

Courtney P

May 1, 2015

I had a very enjoyable experience buying a car at Heritage Mazda Towson yesterday. Initially, I went in to just look at/test drive a vehicle I had seen online but I ended up leaving with a different vehicle that I absolutely love! Peter Holback, my sales representative, was fantastic. Upon finding out that the 2008 Mazda 3 I had originally wanted to see had been sold the night before, he assessed my needs and quickly found some alternatives. First he showed me a silver 2012 Mazda 3, and after taking it for a test drive I was sure that I wanted that brand and model but I wasnt blown away by that particular one. Peter then found the same vehicle in black, around the same price, but with more features. I took it for a drive and fell in love with it! Jason Templeton, the sales manager, worked with me to settle on a reasonable price for the Mazda and my trade. Tony Kim and Garrett Evans in the Finance department were extremely helpful and knowledgeable and made the financing process very easy and stress-free. I traded in my old car and drove away with a new vehicle that better suited my needs than the one I had originally hoped to get. Overall, the staff at Heritage Mazda Towson exceeded my expectations and treated me more like a family friend rather than just a customer. They made the car buying process quick, simple, and quite enjoyable. I am excited to begin a business relationship with this dealership and will definitely be bringing my car to them for all future services. I highly recommend buying a car from here, you will not be disappointed!

coachbcrowder

May 1, 2015

While riding home from work, decided to take a look at some cars. When I pulled into the Heritage Mazda lot, I was met promptly by Gabriel Cunningham. He didn't hassle me like most dealers. He gave me enough time to look at the inventory and make the decision that was best for me. I have already told all of my family, friends, and co-workers about my experience. I will definitely be buying again from Heritage Mazda and Gabriel Cunningham.

Courtney P

May 1, 2015

I had a very enjoyable experience buying a car at Heritage Mazda Towson yesterday. Initially, I went in to just look at/test drive a vehicle I had seen online but I ended up leaving with a different vehicle that I absolutely love! Peter Holback, my sales representative, was fantastic. Upon finding out that the 2008 Mazda 3 I had originally wanted to see had been sold the night before, he assessed my needs and quickly found some alternatives. First he showed me a silver 2012 Mazda 3, and after taking it for a test drive I was sure that I wanted that brand and model but I wasnt blown away by that particular one. Peter then found the same vehicle in black, around the same price, but with more features. I took it for a drive and fell in love with it! Jason Templeton, the sales manager, worked with me to settle on a reasonable price for the Mazda and my trade. Tony Kim and Garrett Evans in the Finance department were extremely helpful and knowledgeable and made the financing process very easy and stress-free. I traded in my old car and drove away with a new vehicle that better suited my needs than the one I had originally hoped to get. Overall, the staff at Heritage Mazda Towson exceeded my expectations and treated me more like a family friend rather than just a customer. They made the car buying process quick, simple, and quite enjoyable. I am excited to begin a business relationship with this dealership and will definitely be bringing my car to them for all future services. I highly recommend buying a car from here, you will not be disappointed!

Sheilastokes

May 1, 2015

My mother and I just brought a car from mazda this will be our second experience buying a car at Lutherville location, our sales guy was Gabe Cunningham he was by far the best. This experience had to be the smoothest and fastest experience I have ever had at a dealership, Gabe was by far super friendly, very informative on every car on the lot, he made everything simple and easy. I would recommend that when you go to Mazda at Lutherville that you ask for Gabe Cunningham cause he is freaking awesome.

EricB

Apr 30, 2015

I just a brought a New 2015 Mazda6 and I'm very happy with the level of professionalism and service I received from Mr. Ralph Price of Heritage Mazda. He ensured me that the entire process would not take long and it didn't!! The entire Heritage Mazda Team is the Best in the Business!!!Eric!

jemble2

Apr 29, 2015

I just bought my first car and ultimately ended up going with a Mazda 3. I worked with Gabe Cunningham, whom was very personable and was extremely easy to work with. Gabe walked me through all the steps of the process and made sure I understood everything that was going on. Gabe truly did a great job - thanks, Joe Embleton

Carrie E

Apr 28, 2015

Gabe did a great job of selling me on the Mazda 3. I came in just to look based on good reviews of the model. His enthusiasm for the product and attentive follow-up brought me back. All in all a pleasant car buying experience! Carrie E

MelK

Apr 28, 2015

I just bought my first Mazda from Sang Dang at Heritage. It was an easy process and stress free. Thanks Sang for everything. Melissa K

mheyman

Apr 27, 2015

We recently decided to purchase a 2015 red Mazda 3 touring for our daughter in Tampa. There was only one available car at an uncooperative dealer in Florida 250 miles from Tampa. So,we searched from our home in NJ and found the car available in MD at Heritage Mazda Towson. We worked with Garrett Evans via phone and email. Garrett was helpful, knowledgeable and straight forward starting at the first phone call. When we arrived at Heritage Mazda Towson MD, Garret made the whole process completely enjoyable and efficient including getting all necessary paperwork to our daughter in Fla. He couldn't have been more professional or easier to work with. Garrett made buying the car a pleasant, easy low stress event. Thanks Garrett!

Kclar10

Apr 27, 2015

I came into Heritage to buy my first car, I had a wonderful experience. Sang Dang was very informative and helpful. He made the process very easy. Needless to say I love my new car!

Manuel

Apr 27, 2015

Sales Association Ralph Price took time to understand our needs and meet them professionally. We were treated fairly and the experience was excellent. There was no pressure and we felt that he was honest and listened to us.

mazda

Apr 27, 2015

Got a great car quickly from Dang Sang who was informative and helpful and made it happened for me. Great guy and great dealership. Thanks!!

Emily

Apr 26, 2015

I had not bought a car in over decade and was a little intimidated. Garrett Evans at Heritage Mazda Towson made the process so easy! I told him the car I was looking for, he found it for me, brought it to the dealership and took care of all the details. It was a great experience. Even if you are not looking for a Mazda, it is worth your time checking out used cars through Heritage. I love my new-used car!

0622

Apr 26, 2015

We recently decided to purchase a 2015 red Mazda 3 touring for our daughter in Tampa. There was only one available car at an uncooperative dealer in Florida 250 miles from Tampa. So,we searched from our home in NJ and found the car available in MD at Heritage Mazda Towson. We worked with Garrett Evans via phone and email. Garrett was helpful, knowledgeable and straight forward starting at the first phone call. When we arrived at Heritage Mazda Towson MD, Garret made the whole process completely enjoyable and efficient including getting all necessary paperwork to our daughter in Fla. He couldn't have been more professional or easier to work with. Garrett made buying the car a pleasant, easy low stress event. Thanks Garrett!

shulbert

Apr 24, 2015

I thought I was stopping into the dealership just to casually look at new Mazdas, but Garrett sold me on the 2016 Mazda 6. He was friendly and knowledgeable. At no point did I feel pressured to make my decision. Overall, it was a significantly more enjoyable experience than I thought I would ever have buying a new car at a dealership.

Mazda4life

Apr 24, 2015

Everyone has some fears going into a dealership but I assure you that the gamesmanship and tricks you would associate with car salesmen will NOT be a part of your experience at Heritage. Whether you make an appointment or walk in the courtesy and quality of customer service is incomparable to any other dealer that I have gone to. Thanks to Gabe Cunningham I was able to arrive at an unbelievable price for my trade in and a fair price for my new Mazda 3. Trust me when I say they won't allow you to leave until they have put their best offer on the table. Looking forward to what I may be offered with my next purchase in a few years.

Rediva

Apr 24, 2015

Gab Cunningham was very pleasant and informative. He made me feel very welcome, relax and sure of my 2016 Mazda 6 purchase!! You rock Gabe!

Steve Z

Apr 22, 2015

Ralph Price and his compatriots of sales associates was fantastic. I have never had such a pleasant, efficient, and reliable car-purchasing experience. I recommend Heritage Mazda.

Norvator

Apr 22, 2015

I had an excellent experience with my recent trade up to a 2016 Mazda CX5 because salesperson extraordinaire Garrett Evans made it happen. He worked very hard to locate the car of my dreams by transporting it from another location. I was able to get a fair trade in price and financing with untoward haggling. All of the upgrades to the interior and exterior were completed on the same day which was very time efficient. Garrett is very personable and diligent and I endorse his service to anyone wanting a positive car buying experience.

stevenrzeiler

Apr 22, 2015

Ralph Price and his team of sales associates was fantastic. They provided the most pleasant, efficient, and successful car purchase I have yet experienced. I look forward to working with Ralph again. I will return.

lisa maria

Apr 21, 2015

I just bought a 2015 Mazda from Garrett Evans at Heritage Mazda in Towson MD. Garrett made my car buying experience both fun and easy. He is a really cool and friendly salesman. I will definitely refer my friends and family.

dcrossney

Apr 21, 2015

Heritage Mazda gave us a great buying experience. Garrett was very helpful with the purchase of our mazda 2. My husband had been driving an old GEO because of the good gas mileage, after he went to heritage Mazda he was able to drive his new car home. Thank you Garrett for all your help

football

Apr 21, 2015

I just bought a 2015 Mazda from Garrett Evans at Heritage Mazda in Towson MD. This was definitely a great experience. Garrett made car buying fun and easy for me. I will send all my friends and family to Garrett.

lupus81

Apr 21, 2015

I gave five stars because they really worked with me i didn't think that I would be able to drive home in a new car but they worked it out. I highly recommend this dealership thanks Garrett Evans.

crkside66

Apr 20, 2015

If you find yourself at Heritage Mazda in Towson checking out their large inventory of vehicles, don't be surprised if you end up driving one home. That is exactly what happened to me this past Satrurday. Gabe Cunningham is a fine salesman, not pushy at all as he walks you thru the entire process. The overall atmosphere in the dealership is what impressed me the most. It was very crowded and they sold quite a few cars yet is was quite stress free. It really was an unexpected positive experience.

KPT

Apr 20, 2015

Overall a great car buying experience. Garrett was extremely knowledgeable and answered all of our questions. Ended up with a 2016 CX-5 and love it. Highly recommend Heritage Mazda Towson and Garrett!

KT

Apr 19, 2015

Overall a great car buying experience. Garrett was extremely knowledgeable and answered all of our questions. Ended up with a 2016 CX-5 and love it. Highly recommend Heritage Mazda Towson and Garrett!

Keith

Apr 17, 2015

The dealers at Heritage Mazda on York Rd do a great job. Bo Hudson has now sold me three different cars and is a genuinely nice and honest person to deal with. If I buy another car, I'd like it to be from Bo again

Subaru Guy

Apr 11, 2015

Overall, a relatively pleasant and hassle-free experience. I live about 1.5 hours away, so I wanted to be sure the car I was interested in would actually be there once I committed to that length of a drive. Once I first contacted the dealership, Gabe Cunningham took control of the situation and kept in regular contact (but not at a pushy level) with me over the course of several days to let me know about the final inspection status of the car and when it would be ready for a test drive. When I got to Heritage, Gabe answered my questions about the car and was very willing to work with me on getting some minor issues resolved. Even though I first left Heritage for an appointment to go look at another car some distance away, he and the others at Heritage did not use any of the typical high-pressure tactics that many car salesmen will use to stop me from leaving the store. When I called a few hours later and told him I was interested in purchasing this car, Gabe had most of the paperwork ready to go by the time I got back and helped smooth the entire process. I have not picked up the car yet (needed some detail work completed) so I might update this review when everything is final and I take possession, but it was a very good experience, especially as opposed to how I was dealt with at another dealer that same day.

akr71381

Apr 10, 2015

I went in to the dealership wanting a used CX-5 and came out with a brand new 2016. I was really nervous about the price and decided to lease the vehicle so that I could have lower payments, went I left I began second guessing the whole leasing thing and called Greg Lineberry, the salesman I worked with. He told me to come back in and he would see what he could do. Anyways I ended up financing the vehicle and for a GREAT price I might add. Everyone was very accommodating and nice even when I made them sell me the same car twice haha. Thanks Heritage Mazda Towson! I love my new ride

Sam

Apr 9, 2015

I went to this dealership in order to browse the inventory after a disappointing experience at another deal nearby and fell in love with a 2015 Mazda CX5. It was everything that I wanted and I was able to test drive it right then and there. After Gabe and I took a test drive, we went inside to talk over the numbers. It was my first time purchasing a car, but I did not feel taken advantage of. He let me ask as many questions as I wanted and patiently explained every detail of the car buying process. I love my car and have no complaints. I'd highly recommend going to Heritage Mazda Lutherville and buying a car from Gabe!

Russ

Apr 8, 2015

I am happy to report a great and positive experience at Heritage Mazda in Timonium. I was treated politely and like a knowledgeable customer that wanted a great deal on a great car. They were very communicative during the whole experience and efficient in closing the deal.

dmfender

Apr 7, 2015

Great experience all around. I highly recommend Sang in sales . . . it was a pleasure to work with him on the purchase of my car. Thank you!

Adelligson

Apr 1, 2015

I've dealt with this dealership many times for service to my old Mazda and their sales people are just as friendly and helpful as in service. I worked with Garrett Evans and he was very helpful from the first time I called to even after I made the purchase. I will definitely go back to Heritage Mazda Towson again!

ZoomZoom

Mar 31, 2015

Heritage Towson met my requirements. the Salesman, Sang was very friendly and didn't mind answering all my 300 questions I had about the new car. Managers were very nice and they were able to work a good deal with me. I would highly recommend that when you plan on getting a Mazda to ask for Sang. I love my car so much , I honestly see myself going back for another Mazda in the future.

ac.leong

Mar 31, 2015

Heritage Towson met all my requirements to get me into a new car. The process was fast, painless, and professional. I couldn't have asked for anything more!

Adelligson

Mar 31, 2015

I've dealt with this dealership many times for service to my old Mazda and their sales people are just as friendly and helpful as in service. I worked with Garrett Evans and he was very helpful from the first time I called to even after I made the purchase. I will definitely go back to Heritage Mazda Towson again!

Coakes78

Mar 31, 2015

Gabe was great, he got us what we wanted in a new vehicle and helped us get it to the price we wanted.. Highly recommend him for your next car purchase, he was very friendly, wasn't pushy and knew what he was talking about... Thanks for making this purchase pain free Gabe

Mike.3

Mar 31, 2015

Garrett Evans did a great job in get the car I wanted. He found exact car I was looking for, I bought a New Mazda 3. Great customer service! He really knows what he is talking about. Ask him about any of the cars they have, he would know the answers. Showed me everything I needed to know about the 3.

rexkaiser

Mar 31, 2015

Heritage Mazda was great to work with, especially Garrett Evans. We got the car we wanted at a fair price. The trade in offer was very good.

ZoomZoom

Mar 31, 2015

Heritage Towson met my requirements. the Salesman, Sang was very friendly and didn't mind answering all my 300 questions I had about the new car. Managers were very nice and they were able to work a good deal with me. I would highly recommend that when you plan on getting a Mazda to ask for Sang.

kurtzb

Mar 30, 2015

Who spends their birthday in a car dealership??? I DID! I had been planning to go earlier in the week but Saturday morning was the only time I had and it happened to be my bday. I loudly announced this hoping people would take pity on me. Whether they did or were just exceptional sales people I can't be sure. Either way, Sang, my salesman was fantastic. There was no long disappearing act like many car sales people make, no B.S. and from my perspective, things all went my way. I couldn't believe it myself. Me and my new CX-9 drove away that day, papers signed and deal made. Thank you Sang and management team for a great experience!

Ina

Mar 29, 2015

After spending a lot of time looking for to buy my car and going in different dealerships I wasn't sure what to buy , but .when i visited Heritage Mazda Towson I felt the difference and this thank Mr Garrett Evans profesionality , and his friendly way to welcome and help me , Everything was easier than I thought, i really appreciate the kindness of Mr.Garrett to help me out and finding a car that really fit my needs.I would definetly recommend him to everyone.

Jenbelz

Mar 28, 2015

Who knew buying a car would be so much fun! From the moment I met Gabriel Cunningham I knew I wanted to do business with him. He made the entire experience relaxing and enjoyable. His extensive knowledge of Mazda was icing on the cake. I left with a beautiful new Mazda3 (with no silly hassle) and quite possibly a new friend. The entire staff, of which I had the pleasure of working with, were wonderful. When thinking of buying a car, stop by Heritage Mazda and see Gabriel you won't be disappointed!

Ana09

Mar 26, 2015

I purchased my first new car last night from Heritage Mazda. After doing intensive research online and looking at/test driving cars for weeks, I decided to check out the Mazda 3. I set up an appointment with Sang and he was ready for me as soon as I walked in the door. He was very friendly and knowledgeable, answering any and every question we had. I was planning on selling my car to CarMax because they were going to give me a significant amount more than other dealers I had spoken with, but Heritage matched their price. I decided it was the car for me, but wasn't prepared to buy that day, thinking I would just be looking. Sang worked with me and let me take the car that day and come back with everything when I had time. He didn't pressure me, or hound like a lot of other salesmen do. He really made it a stress-free experience. I would definitely recommend this dealership to anyone!

esp

Mar 26, 2015

How refreshing to work with a dealership that is both professional and no nonsense! They made buying my new car an actual pleasure and there was no pressure! I wholeheartedly feel comfortable recommending this dealership and especially Ralph Price if you are looking for quality people who know their product and are patient and not pushy! By the time you are done you feel like Mazda family!

Rcarnahan04

Mar 23, 2015

All I can say is that this was one of the easiest car buying experiences I've ever had! From the moment that we walked in, Sang was attentive about our needs and wants in a car, and worked to help us get the best possible deal. He kept all communication open and honest, where a lot of salesman would just say what you want to hear to close a deal. His hardwork and attention was very much appreciated! We were also well aware of all the "extra costs" like the registration, and new tag prices, where other dealerships we had gone to just had an estimated cost. Having everything laid out in front of us and the communication truly made the buying process a breeze. This was the first car I have purchased from not only Heritage Mazda, but in Maryland, and I would go back to Heritage in a heartbeat, as well as recommend them (specifically, Sang) to anyone in the market for a new Mazda!

ShelbyJean

Mar 23, 2015

I had an awesome experience buying my brand new Mazda 3! The car is awesome and the experience while buying it was great. Sang jumped up and helped us right away and gave us a great price for a car I really wanted. Couldn't have asked for better help.

Amanda

Mar 20, 2015

I just love this dealership! The wonderful customer service and knowledgeable staff make purchasing a vehicle a great experience. My salesman, Mike Edwards was very thorough and took time to show me how everything works in my new vehicle. He also followed up with me a couple days later to make sure I didn't have any more questions. I will continue to make this my place for buying/leasing and servicing vehicles. I highly recommend Heritage Mazda Towson!!!

billcoveney

Mar 17, 2015

Gabe and crew were fantastic when we came in. They new the car we were looking for and had it ready and waiting for us to test drive. Having a salesman that actually drives Mazdas was a huge help too since he was able to tell us more from personal experience and share some tips and tricks that would have taken forever to find by sifting through the manual. Couldn't be happier with the service or the car!

Florence Bukosky

Mar 17, 2015

I am writing to thank your company personnel and let you know about the excellent customer service that was provided by your staff at the Heritage Mazda Towson location on March 17, 2015. Your staff was extremely helpful and very efficient.Upon our sons recommendation, my husband and I met with one of your outstanding sales representatives, Garrett Evans, to purchase a 2015 Mazda3 sport vehicle. He was very knowledgeable about your car dealership product line and seemed genuinely interested in helping us find a car that met our needs.We really commend the prompt service provided by Garrett. He provided timely and helpful advice regarding all the features and accessories on the car we were purchasing. He also ensured that we received all the information about additional optional services regarding carefree car protection. Garrett was extremely attentive and he listened to all our concerns with a great deal of patience. He has a caring approach and he is a true professional. Please accept my gratitude towards him and your customer service staff for their speedy and efficient services. Because of their efforts, we were able to complete the transaction the same day and are very satisfied with our purchase. Please let Garrett, as well as the other employees in the service department, know that their efforts did not go unnoticed. You have put together a great team that makes customers feel respected and valued. We are really pleased with the knowledge and skills of your staff. Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale. Keep up the good work!

colly

Mar 16, 2015

This was my third purchase from this dealership in the past few years , the sales agent I dealt with was very professional informative and for a car sales men "friendly " .The transaction was smooth got a good deal on my cx9 trade in and the internet price on the 2014 cx5 I purchased .there was a little haggling going on but that's expected , the salesman was not at all pushy and took time to listen to what I needed , his name is Gabriel Cunningham , top man , the process took little over an hour .Thank you a very satisfied customer .

rlyon523

Mar 13, 2015

This is the second car I've bought from this dealership and they are great people to work with. Very professional, straight forward, and nice people who really want to help you find the right car for you without breaking the bank.

Tierra D.

Mar 8, 2015

As a first time buyer, I could not have asked for a better experience. When we first got there, all of the sales associates were with customers but one of the managers (Jody) quickly took it upon himself to help us until an associate became available. I really appreciated all of his help. Once Garrett was available, he was great. Garrett was very detailed in his explanation of everything, including his recommendation that if I got nothing else, that the extended warranty and environment armour were a must! In the long run, they'll both be an excellent investment. I would recommend Garrett to anyone.

mreber

Mar 7, 2015

Everything went well during our car buying experience. Garrett was very knowledgeable and answered any question we had regarding the car. The whole process took longer than what we originally thought it should, especially for only looking at one car.

Dan F

Mar 5, 2015

Just bought a new Mazda 3 from sales consultant Gabe Cunningham, and he did a great job of making the experience as easy as possible under trying weather conditions (ice and snow, with more on the way) and without any of the hassles of fake haggling, etc. With no fuss at all, got a price quote that compared very favorably with the Kelley Blue Book expectations, and then Gabe literally went the extra mile to give me a ride to the dealership so I could pick up the car (we'd done the paperwork the night before during an ice storm).

Dmiller

Mar 3, 2015

I had the best experience buying my Mazda here... it was remarkable! Sang Dang was so easy to work with and everything I needed or questioned, he was right there helping. Highly recommend this place to purchase a Mazda.

Dm

Mar 3, 2015

I had the best experience buying my Mazda here... it was remarkable! Sang Dang was so easy to work with and everything I needed or questioned, he was right there helping. Highly recommend this place to purchase a Mazda.

Mark K

Mar 2, 2015

attentive, courteous, proffesional service. Everything you want in the purchasing experience. Working with the Sales Team was on the purchase of a new car couldn't have been easier. No hard selling, just attentive service with realistic answers.

Greg D

Mar 1, 2015

We started the day expecting to just be looking and were actually going to look at multiple vehicles but our first stop ended up being our final stop. Thank you Gabe Cunningham for making the process easy!! It had probably been 15 years since our last purchase of a brand new car. If you are looking for a Mazda - please stop by and see Heritage Mazda, you won't be disappointed.

JWheatley

Feb 27, 2015

My wife and I just purchased two new Mazdas (CX9 and Mazda5) from Heritage Mazda. This was a return trip as we purchased a CX5 and a Mazda 3 not even 3 years ago. The staff at Heritage is always knowledgeable about the Mazda product line and helped us determine the right packages. We dealt with Garrett Evans this time and it was a pleasurable experience. The CX9 had a few minor issues from the factory and Garrett has gone out of his way to make sure the issues are rectified. I definitely recommend the Heritage Mazda group for anyone looking for a Mazda. This is the 4th car we've purchased from the group and I imagine there will be many more.

Larry

Feb 23, 2015

I was in the market for a Mazda6 GT, and saw a car come up from Heritage Mazda. It was very competitively priced. Mike Edwards handled the sale expeditiously and courteously. I had a few issues come up after the sale, and Mike was most impressive in following up and insuring that they were handled. A fantastic overall experience - thanks, Mike!

Brian

Feb 21, 2015

No one wants to go through the stress and numbers crunching of buying a car. I certainly didn't, but after losing our older German car in an accident, we started searching for a more practical and rewarding-to-drive replacement. Gabe at Heritage Mazda Towson made the experience as easy as I could have hoped for, being matter-of-fact about pretty much every step of the process. I never really let my guard down as a seasoned skeptic, but I also did not feel like I was being lied to like I have at so many other dealerships. Gabe also was patient with our changing needs as we shifted directions trying to fit a new vehicle into our budget. Even though we weren't buying a fully loaded Mazda6, I felt like we were being treated the same as someone who was. We are happy with our car and glad to give Heritage Mazda Towson our business. Highly recommended.

Slatta

Feb 20, 2015

Sang Dang assisted me in purchasing my Mazda 2, from the beginig he was curtious, friendly and energetic. He offered a number of helpful facts about the car and provided us with a great price!

TammyD

Feb 20, 2015

We already had one Mazda in the family and the experience 2 years ago was great. So, when I went in to purchase my new car, I was hoping it would be the same. It was. My salesman, Gabriel, was personable and to the point. He made sure I was getting what I wanted in a car and was friendly and professional. Above all, he and Doug made sure I got a great price on my trade as well as the new car. Also, in finance, Tony Kim went above and beyond to get me what I wanted in a price and warranty. Thanks Tony! After Gabriel showed me what I needed to know about my new car, I left. When I returned home, Gabriel had already followed up via phone to see when he could make my first service appointment and then did. I would truly recommend this dealership (as well as Gabriel) to purchase a new car if you are looking for a Mazda. I purchased the Mazda 6 and couldn't be happier. The experience was great and I can now say I have a dealership that I will return to each time I buy a new car! Thanks Heritage Mazda Towson! Keep up the great work!

Guy

Feb 19, 2015

Sang is the man; he is friendly upon approach and willing to give you the bottom line on vehicle prices. I would recommend a family member or friend to him.

MMWengler

Feb 19, 2015

This is my second experience purchasing a car with this dealer and I absolutely would go back again. In fact, I PLAN to go back hopefully soon as I know the car I want. These guys are friendly but not pushy and they work with you to make the deal happen. They understand your needs and what you can afford. We have been very fortunate to have just walked in and found deals on the cars that were perfect for us. No hassles, no problems. I highly recommend Heritage Mazda Towson, and Gabe - or any of the sales people there.!

Stan

Feb 19, 2015

I searched for a car for over a year, and when I walked into the Heritage Mazda I truly felt like I was the priority. I not only found an amazing car for a great price but Garrett was very personable and knowledgeable about the whole car purchasing process. I highly recommend Heritage Mazda Towson to anyone looking for a car, you won't regret it.

lmorman

Feb 18, 2015

Sang was great. We didn't feel pressured to buy like at other dealerships. We felt that Sang really cared about making sure that we were 100% satisfied with our purchase. Sang worked to make sure we got the exact model (and color) car that we wanted. We'll definitely come back here when it is time to get our next new car. We love our new CX-5! :)

Ben Saeli

Feb 2, 2015

Answered every question, beat all other dealers' prices, no pressure to buy extras. Felt like they were my cousins or college friends. I would recommend them to anyone, even my grandmother :-)

mbishop114

Feb 2, 2015

Garrett was great to work with. He helped me find the right car with all the options I was looking for. Him and the rest of the staff were friendly and helpful in getting my vehicle financed. I would definitely recommend them to anyone looking to buy a Mazda.

Tara Berrien

Feb 2, 2015

Gabe Cunningham is an outstanding sales consultant. He listened attentively, was professional and fun, appropriate in all aspects, and made me feel comfortable. As a lady I have walked away from dealerships because I felt belittled or taken advantage of, but not with Gabe or any other member of the dealership. I initially stopped in to buy my niece a car but ended up buying one for myself even though my car was less than a year old! They are rock stars and I look especially fetching in my 2015 Mazda3, all black!

Justi10131

Jan 31, 2015

I had a wonderful experience at Heritage Mazda, in Towson. My previous car of 10 years had finally died, and I reluctantly went car shopping. My salesman Garrett Evans, was friendly, knowledgeable, very enthusiastic and passionate about Mazdas. He found me fantastic Mazda3 and I couldnt be happier! Garrett, and everyone at Heritage Mazda went above and beyond to get me a perfect car and a perfect deal. I highly recommend Heritage Mazda Towson for anyone in the market for a car, and cant thank Garrett and the team enough!!!

justinejdesignataol.com

Jan 31, 2015

I had a wonderful experience at Heritage Mazda, in Towson. My previous car of 10 years had finally died, and I reluctantly went car shopping. My salesman Garrett Evans, was friendly, knowledgeable, very enthusiastic and passionate about Mazdas. He found me fantastic Mazda3 and I couldnt be happier! Garrett, and everyone at Heritage Mazda went above and beyond to get me a perfect car and a perfect deal. I highly recommend Heritage Mazda Towson for anyone in the market for a car, and cant thank Garrett and the team enough!!!

slater1389

Jan 31, 2015

this was the best car buying experience I ever had. Gabe Cunningham the car dealer who sold me my car was nothing short of outstanding. The place was clean practically spotless and the whole crew and experience was perfect. And I even got a new car out of it.

nfreter1

Jan 30, 2015

Garrett was very friendly and because of our first experience we went back for a second vehicle. We would definitely recommend coming here. We are happy with both Mazda vehicles.

Thinke1

Jan 30, 2015

Sang Dang helped me buy a 2013 used car within my budget. I test drove 4 or 5 cards to find out what make/model I wanted. I liked the Chevy Cruze and we found one at a good price at another Heritage. We drove over together and he let me take the car I was interested in out another test drive. I went home with the car later that day. Sang even personally made sure the rental car I drove to Heritage was returned.

Smiling_Girl

Jan 25, 2015

Sang assisted me in leasing a 2015 Mazda3 from Heritage Mazda Towson. I never dreamed the process could be so easy and enjoyable. Sang was a pleasure to work with, always performing his job with a professional demeanor and outgoing attitude. His demeanor and attitude was shared by every employee I met at the dealership. If this experience is indicative of what I will encounter during the length of my lease, I will be a Heritage Mazda Towson customer for as long as I reside in the area.

Smiling_Girl

Jan 25, 2015

Sang assisted me in leasing a 2015 Mazda3 from Heritage Mazda Towson. I never dreamed the process could be so easy and enjoyable. Sang was a pleasure to work with, always performing his job with a professional demeanor and outgoing attitude. His demeanor and attitude was shared by every employee I met at the dealership. If this experience is indicative of what I will encounter during the length of my lease, I will be a Heritage Mazda Towson customer for as long as I reside in the area.

Carrie

Jan 24, 2015

I worked with Sang Dang when looking into the Mazda 3 and he was so helpful and friendly. I told him I had a strict budget and he did everything he could to make it work, all with a smile on his face. Sang truly made it easy to decide this was the car I wanted.

Cleahy66

Jan 24, 2015

I worked with Sang Dang when looking into the Mazda 3 and he was so helpful and friendly. I told him I had a strict budget and he did everything he could to make it work, all with a smile on his face. Sang truly made it easy to decide this was the car I wanted.

Cocosmily

Jan 16, 2015

Garrett made my car buying experience great. He was helpful, informative and pleasant. I love my new Mazda 3 and would certainly highly recommend him to family and friends.

delviscio

Jan 14, 2015

Worked with Garrett Evans. He was courteous, professional, and personable throughout the process. No pressure whatsoever from him. Purchased a 2014 CX-9. Our experience with him was excellent as compared to our previous one at another dealership.

gailmarie

Jan 11, 2015

Realizing the time had come to put my trusty 27-year-old 1988 Mazda 323 on standby and buy a new everyday car sporting currently mandated safety features, my first stop was Heritage Mazda Towson. From my test drives of the 2014 Mazda 3 sedan and hatchback with Garrett Evans last July until December 2014 decision day, I researched and test drove numerous similar cars, domestic and foreign. Garrett graciously inquired periodically about the status of my car search and, thanks to his polite, pleasant, professional manner, I purchased a 2014 Mazda3 Grand Touring Hatchback four days ago. Thanks, also, to Internet Manager Jody DeSell who kindly found the one remaining vehicle in the color I wanted and brought it to Towson from northern Virginia, I own a "snowflake white pearl" Mazda3. Garrett is a thoughtful and effective salesman whose customer service is par excellence.!

Chuck

Jan 8, 2015

I recently purchased a new CX-5 and had a great experience working with Garrett Evans. His excellent knowledge of Mazda products as well as other makes of vehicles helped me decide on the CX-5. After working with the Heritage management team to quickly and efficiently arrive at an agreeable price and fair offer for my trade, he located a vehicle with my desired features and colors within the Heritage dealership network and had it promptly delivered to Towson. After a brief meeting with the finance manager to finalize the paperwork and a short wait in the customer lounge while detailing, Garrett demonstrated the features and Radio/Bluetooth system and I was on my way. Even after my purchase he continues to be available to answer questions. I had a pleasant experience and am enjoying my new CX-5 especially during the recent snow.

whosyourbaba

Jan 6, 2015

This is my 4th car purchase I was involved in and by far the smoothest and easiest transaction. I had such an excellent experience that I wanted to share my experience. I started research about 1-2 months in advance reading reviews, watching videos, and swarming car forums to find car problems and more importantly what others paid around. When I was finally ready, I sent out several emails to dealerships around me, requesting my price range and what I wanted. I watched "internet" prices but a lot of times those are misleading as they include all incentives, and this is no different at Towson. I recommend to do your research in what you qualify for beforehand. I received prompt emails from Jody, internet sales manager. He was professional and responsive and was willing to work with me through emails and matching prices I was offered. I was then referred to salesman, Sang, who was also super kind and profession. When we finally agreed on a price range, I finally decided to step foot in the dealership (I usually only go once there is an agreed price as it is a waste of time and much easier to do online). When I arrived, I was promptly seen by Jody despite the busy holidays. We discussed for over an hour about pricing and what I would qualify. He was not too pushy and tried his best to get the price I wanted. I had a set price in my mind through research. We agreed and he went through the trouble of finding the exact car I wanted through a trade to another mile one dealer. I put a down payment and was going to return the next day.The next day, my wife and I talked more about the price. She had concerns on our budget (new kid coming along the way) despite our excellent offer, which was much lower than invoice. I talked to Sang and explained the situation and he was very understanding. He was not angry at all that I wanted my deposit back and asked how he could resolve the solution. Jody was also kind enough to call as well. After discussion with my wife, she was willing if more could be taken off the car, which I thought would be a miracle given where we were at the price. Originally, they said no as expected and they were in the process of giving me back my refund. An hour later, I get a call that they would accept my miracle offer. I drove right away to the dealership since it was near closing time. I arrived, test drove the car again, and the whole purchase process went smoothly with Sang. He was efficient and personable. After month of negotiating online, I purchased the car in 2 days after I stepped in to the first dealership to offer me the price I wanted. Sang and Jody were very patient and understanding given my circumstances and even weren't upset when I backed out. They tried to figure out how to sell me the car, but never did I feel they were overly aggressive. The car was quickly and nicely cleaned and I am a proud owner of a 2015 Mazda 3. Could not have asked for 2 awesome salesman to deal with. Effortless process and no games.

derobert22

Dec 31, 2014

I had forgotten what the auto buying process/ leasing process was like, because it had been almost 14 years since I had made my last purchase. I was a little overwhelmed, to say the least. Garrett helped me through the process and offered to take my picture with my old set of wheels (a 2000 Mazda Protege no less). I am very appreciative of the help I received going through and deciding on features, and on the financing! The entire staff was patient, knowledgeable and willing to work with me. Thank You!!

Bruce B

Dec 30, 2014

Thought I would hate buying a new car....but not so. Gabe did a great job, helped us negotiate a fair price, and showed us all the features of the Mazda CX5. Sure, the process took a long time but that was to be expected. There were no hidden extras and no pushiness from any of the staff.

Kevin F.

Dec 30, 2014

After looking around for lightly used Mazda5 vans, we saw one online at Heritage for a surprising good price. A inquiry on the website was quickly forwarded to Garret Evans, who invited us to the dealership. A test drive and initial negotiations showed us this car could work for us. While we slept on it, Heritage cleaned up a new details. Solid online reviews gave us confidence the dealership would indeed work through surprises with us, as promised. Upon returning, Garret helped us choose extended coverage for peace-of mind and consistent service. My wife and I trust others will enjoy the same service we did.

slatter

Dec 27, 2014

Had a great experience at Heritage Mazda of Towson. We worked with Jody and Sang, both of whom were knowledgeable, friendly, and did not pressure or bully us into buying a new car. The whole experience was very painless and quick, and we were excited to drive our brand-new car off the lot just a few short hours after walking through the doors! Thanks Sang, Jody, and the Heritage Mazda of Towson team!

Azawicki

Dec 27, 2014

Garrett was wonderful. He is definitely knows his cars. He worked diligently to ensure we received the best deal. Garrett asked what was most important to me when purchasing a new car. This helped me narrow down the options and I was able to purchase the right vehicle. This is my third Mazda that I have purchased from heritage Towson - and will return again. Jody was also a pleasure to work with.

CSlocum

Dec 27, 2014

I recently purchased a new CX-5 from Heritage Mazda. I had been referred to Sang Dang and he proved to be very friendly and helpful. There was no pressure to buy as it is at other dealerships. He answered all questions I had and thoroughly covered the features of the car when first reviewing and driving. When it came time to negotiate a deal, the process was relatively easy, and I ended up feeling I got a decent deal. I would recommend Heritage Mazda because of its comprehensive customer service experience.

slatter

Dec 27, 2014

Had a great experience at Heritage Mazda of Towson. We worked with Jody and Sang, both of whom were knowledgeable, friendly, and did not pressure or bully us into buying a new car. The whole experience was very painless and quick, and we were excited to drive our brand-new car off the lot just a few short hours after walking through the doors! Thanks Sang, Jody, and the Heritage Mazda of Towson team!

city93

Dec 23, 2014

This was my first vehicle purchase in over 11 years. I did a little research before I came in but had no idea what I wanted. Garrett worked with me to find an automobile that was in my price range without me needing to settle for less. I'm very happy with my final decision.

Jason P

Dec 22, 2014

Just bought a new mazda 3 from heritage mazda in towson.. this is the place to buy.. from the sales managers doug and jason who will work there absolute hardest to make sure you are where you wana be on cost with out being pushy.. and the sales associate gabe great guy he takes good care of you making sure you know everything about there product before you buy.. its like buying a car from your best friend.. easiest experience i have ever had when buying a car

JasonP

Dec 22, 2014

Just bought a new mazda 3 from heritage mazda in towson.. this is the place to buy.. from the sales managers doug and jason who will work there absolute hardest to make sure you are where you wana be on cost with out being pushy.. and the sales associate gabe great guy he takes good care of you making sure you know everything about there product before you buy.. its like buying a car from your best friend.. easiest experience i have ever had when buying a car

Gayle Shepherd

Dec 20, 2014

I purchased a CX5 in November 2014 and it was a great experience overall. I worked with Garrett. He was patient and understanding. Answered all the questions I had and did not pressure me into I did not want to do. I would highly recommend working with Garrett and the whole Heritage Mazda Towson team.

krasi

Dec 19, 2014

Purchasing a new car from Heritage Mazda Towson was a pleasant and worry free process .The sales person mr. Sang did his best to meet up my expectations.Thank you Sang !

smitty

Dec 19, 2014

I purchased my 2015 Mazda CX-5 from Garrett Evans. We are from Pa and done most our dealings over the phone and through text messages. Upon meeting Garrett, we found him pleasant and knowledgable. I am very happy with my new SUV.

tierrab

Dec 19, 2014

It was my first time buying a car and Sang Dang made the process very easy and explained everything I needed to know! Thanks to him, I bought my first car and am the happiest person alive right now :) If you go in, definitely ask for him because he will treat you right! Also, special thanks to Garret Evans for sending me to Sang!

shirleyywates

Dec 17, 2014

I had some difficulty, but all has been corrected thanks to Sale Manager Doug Lamkin. I found Mr. Lamkin to be fair and seem to want to help me. Very pleased with the out come! Thank You

HKcx5

Dec 15, 2014

Have bought 2 cars recently from Bo and he treated us right!!! Would definitely recommend and would go back a third time!! Make sure you ask for Bo!!

rlalban1

Dec 15, 2014

Sang and Bo made the whole car buying experience easy. They were both very knowledgeable and courteous, never seeming to be pushy. When I went in with my husband to look at the cx5, I had a leg injury, and Sang made sure I was comfortable during the whole process. Wasn't really considering a Mazda when we started, but the people and attitudes are just what you want when buying a car. Thanks!

eyscales

Dec 10, 2014

This was my first time purchasing a car in over 30 years! Garrett Evans made my experience effortless. He listened to me and was very thoughtful in every aspect of my car buying experience. Garrett is a true consummate professional. I will definitely go back and refer everyone to Garrett!

cinlynnebkr

Dec 8, 2014

I really loved this place! Everyone was very friendly. Garrett Evans was wonderful to deal with. I would definitely go back when I am ready for another Mazda.

Mercer

Dec 3, 2014

I just purchased a 2012 Mazda 3 sedan from Heritage. Gabe provided fantastic service all the way. Great facilities, fantastic sales staff, flawless experience.

Ryan Baldock

Dec 2, 2014

I recently had a positive experience purchasing a vehicle from Sang Dang at your Mazda location on York Road. He was helpful and professional and found a vehicle for me which met my needs and more importantly my budget. I would definitely buy another vehicle from Sang.

Bruce Taylor

Dec 1, 2014

Thank you to my sales person Sand Dang at Heritage Mazda for all your help in my car purchase. You went above what most people would do in getting a unique request for us to get the deal done.

my2boys

Nov 30, 2014

Thank you Mike Edwards for a smooth car buying experience! He is knowledgeable professional, diligent , and truly listened to our needs. We will be back!

firewire67t

Nov 29, 2014

Sang was very professional, I caught sight of a board in the back with the sales men's names on it and saw that Sang had higher numbers than everyone else and I wasn't surprised at all. He was attentive and seemed to be able to read what it was that i was looking to find out that day and he wasn't pushy. We were able to discuss pros and cons between competitors vehicles and he was very confident in his product. I ended up needing to delay the sale until my my current car was more equitable, but I will be sure to return to Sang when the time comes to go through with it. I know he did all he could to generate good numbers for me and I trust they will do the same when I come back :-) Also Jody who I spoke to on the phone a few times was very friendly and helpful.If you're reading this, thanks again and I hope to see you soon!

jhritz

Nov 29, 2014

Mazda wasn't on my radar when first thinking about purchasing a new car; however, I caught a review of cars comparable to what I already had in mind and decided to test out the Mazda 3. Unlike the other dealerships that I had visited where I was queued, Sang greeted me up front and got me a 3 to test right away, and it handled amazingly He was also very helpful with finding me a deal that fit within my budget. This was my first purchase, and I feel great about the car that I left the lot with.

donna.g

Nov 27, 2014

Great car-buying experience!! I bought my new 2015 Mazda CX-5 one week ago with the expert help of Garrett Evans and Mike Edwards. Both of them were friendly, down-to-earth, and extremely knowledgeable. I love my CX-5 and would not hesitate to recommend Garrett, Mike and Heritage Mazda Towson to anyone looking for a new vehicle. Thanks, guys, for the smoothest, most pleasant car purchase I have ever made!!

Sian Goldson

Nov 27, 2014

Went to Heritage Mazda to see the CX5, even though I was considering a Hyundai Tucson. Sang was great through the whole process. Explaining the features and negotiating a better price. It was a great experience and I love my CX5.

Lauren Scheib

Nov 25, 2014

I recently bought a Mazda3 from Heritage Mazda Towson-Working mainly with Sang Dang. It was a great experience. Key to me was his professional approach, especially when compared to some other dealerships and sales staff. He was straight forward with price, knowledgeable with car features and very pleasant & accomodating to work with overall. I wasn't even in the market for a Mazda originally, and visited the dealership originally to see another car. However the enthusiasm he had for the brand led me to test drive the Mazda3 and I'm now very happy with my new car, which I got for the price I wanted. Thanks for everything!

Lyssa

Nov 25, 2014

i recently bought a used mazda 6 here and the guy I worked with was very friendly and helpful. Although they didn't make much price negotiations I do love the vehicle I got and I hope it was worth the money.

laurenjscheib

Nov 25, 2014

I recently bought a Mazda3 from Heritage Mazda Towson-Working mainly with Sang Dang. It was a great experience. Key to me was his professional approach, especially when compared to some other dealerships and sales staff. He was straight forward with price, knowledgeable with car features and very pleasant & accomodating to work with overall. I wasn't even in the market for a Mazda originally, and visited the dealership originally to see another car. However the enthusiasm he had for the brand led me to test drive the Mazda3 and I'm now very happy with my new car. Thanks for everything!

summeraustin25

Nov 25, 2014

This past saturday I walked into the Mazda dealership with my father having zero intentions of actually buying a car that day. We had planned to look around at different dealers that day to find a good reliable car that was in my price range, mazda was our first stop, little did we know it would be our only stop! A little bit about our service- Bo greeted us on a cold early morning with a warm smile and was immediately engaged on what exactly we were looking for. As we spoke price ranges and exactly what little things I was looking for to have in my car, he ran right outside and pulled a car up for me to test drive. Instantly was in love! He hit the nail on the head with everything, prices and all ..and i knew from that moment we wouldn't be able to find this great of a car anywhere else or even make me smile as big as what this car did! I am now the proud owner of a brand new 2015 mazda 3 sedan!! I would recommend Bo and this dealership to anyone. Buying a car is a stressful process but they do everything they can to make it exceptionally easy and you'll for sure leave with a permanent smile on your face

Whitney

Nov 24, 2014

Mike Edwards was awesome to work with! He really went above and beyond to help me in purchasing the perfect vehicle for me! He was very patient with me, and easy to talk to. He really listened to everything I was looking for, focused on what was important to me, and did his best to make it all happen within my budget. He was able to answer all of my questions with a genuine, knowledgeable, and honest response. I had done a lot of research prior to coming into the dealership and had narrowed it down to a couple different SUVs on the market... after test driving the CX-5 with Mike there was no comparison, I absolutely LOVED it! The customer service at Heritage Mazda Towson and level of professionalism was very impressive, I highly recommend using them, and Mike Edwards in particular when looking to buy your next vehicle!

wtorchia1

Nov 24, 2014

Mike Edwards was awesome to work with! He really went above and beyond to help me in purchasing the perfect vehicle for me! He was very patient with me, and easy to talk to. He really listened to everything I was looking for, focused on what was important to me, and did his best to make it all happen within my budget. He was able to answer all of my questions with a genuine, knowledgeable, and honest response. I had done a lot of research prior to coming into the dealership and had narrowed it down to a couple different SUVs on the market... after test driving the CX-5 with Mike there was no comparison, I absolutely LOVED it! The customer service at Heritage Mazda Towson and level of professionalism was very impressive, I highly recommend using them, and Mike Edwards in particular when looking to buy your next vehicle!

Terilyn Stephens

Nov 22, 2014

I had contacted Sang Dang before arriving in the area. He came to our hotel and took me to the dealership. Then he was great in explaining everything and helping me better understand the options on the CX5 I was interested in. He hunted down the exact options I wanted, gave me a loaner for the day since mine would take a few hours before it was ready and then delivered it right to our hotel later that afternoon. Great Service and so easy to work with. If your in the market for a new Mazda, he's definitely worth calling!

stambaugh1000

Nov 16, 2014

My husband called the dealership and talked with Garrett Evans before we made the trip to Heritage. Upon arriving, Sang Dang greeted us because Garrett was busy with another customer. Sang brought us in to sit down and talk about the CX-5. We told him what we were looking for. He worked very hard to get us in the CX-5 with our budget in mind. It was a fast quick purchasing process. Sang and Garrett are were professional and even followed-up the week following to ask if I had any questions. Overall great dealership and two great employees! Very pleased with my new CX-5!!!

Timothy Roberg

Nov 14, 2014

I bought a 2009 Jeep Liberty from heritage and it was the best experience I've had buying a car. The price was the lowest in the area by far and the condition was great. I worked with Garrett Evans and he did a fantastic job in ensuring I had everything I needed. Garrett made sure the vehicle fit my needs and helped me get the trade in value I needed to make the deal work. If you're looking for a new Mazda or a great pre owned vehicle go see Garrett at Heritage Mazda.

Christel Fisher

Nov 14, 2014

We had a great experience with Heritage Mazda Towson and our salesperson Garrett Evans!!This was our second time buying from them in 6 months!!! We loved our Cx9 and Garrett's no hassle down to earth sales approach we decided to buy from him again and bought a Mazda3, 5 door HB. Like the first time Garrett was very knowledgeable about the cars and help us make the right decision for our family! I would recommend this dealership to anyone!!

Timmroberg113

Nov 14, 2014

I bought a 2009 Jeep Liberty from heritage and it was the best experience I've had buying a car. The price was the lowest in the area by far and the condition was great. I worked with Garrett Evans and he did a fantastic job in ensuring I had everything I needed. Garrett made sure the vehicle fit my needs and helped me get the trade in value I needed to make the deal work. If you're looking for a new Mazda or a great pre owned vehicle go see Garrett at Heritage Mazda.

Andrea

Nov 13, 2014

From the moment we walked in it felt like spending time with a great friend. Mike Edwards was the most wonderful, patient and understanding person you could ever work with. He took the time to understand what was important to me and made sure that the potential cars had it. We took an awesome test drive and really experienced all that the CX-5 had to offer. When it came down to buying the car and signing the paperwork Mike did everything he could to make sure I felt comfortable with such a big decision. I am ecstatic with my new SUV and am so glad that I bought it through Heritage Mazda. I just wish the extended warranty and additional service packages were a bit more affordable and better explained by the finance department representative.

al627681

Nov 13, 2014

I wanted to take the time to let you know what a wonderful employee Mike Edwards is. From the moment we walked in, I knew that we were lucky to be able to work with Mike. Mike took the time to listen to everything I was looking for and explained various options to make sure that I made the best decision for me. After deciding that the CX-5 Grand Touring was for me, Mike took us out to see a few on the lot. He explained everything in great detail and got us excited for the car. He was personable, descriptive and patient as he explained the highlights of the car. We went for a great test drive and Mike made sure that the best features of the car were seen and experienced during this time. Upon returning to the dealership, Mike really showed what a wonderful person he is as he patiently worked with me to determine the final financial decisions. I felt that Mike understood where I was coming from and did his absolute best to provide the numbers that fit my budget. He was patient and kind throughout such a long day and even grabbed us coffee for the ride home. Even after the sale, Mike has continued to be an outstanding employee through his continued customer service. He answers questions in a timely manner and checks in to make sure everything is going well. Mike is a fabulous asset to the company. Without hesitation, I would recommend him to friends and family. Mike has single handedly earned my customer trust and loyalty. Heritage Mazda should be proud to have Mike Edwards as a team member.

Care156

Nov 12, 2014

arrett Evans was a great help in assisting me make the decision which Mazda CX5 was best for me and my family to purchase. When the model and color combo wasn't on the lot, Garrett made a quick call and within an hour had the specific vehicle available for me to test drive and eventually purchase. Thank you Garrett!!!

dly82

Nov 8, 2014

Sang Dang did a great job! I'm very happy and pleased with the customer service. He answered all my questions in ways that I could understand. Over all experience was very great.

eva snell

Nov 2, 2014

This place is amazing and the employer garret was a very pleasant and kind. He was very understanding about our needs for the car. My father is a trucker and to be treated with the respect he got was more then he could ever imagine to receive

Ryan Becker

Oct 31, 2014

I worked with Sang Dang, and he was awesome got me a good rate on a new Mazda 3 2014. I would recommend Heritage Mazda in Towson to all my friends and associates

TRussell24

Oct 31, 2014

I went to many dealerships when I was looking to purchase a vehicle and Heritage Mazda was by far the most professional. I am so glad I shopped around and purchased where they showed me my worth. My saleman Sang Dang was highly courteous and made me feel comfortable throughout the entire process. He even contacted me after just to see how I was liking my new vehicle. Now that's customer service! The deal was done but he cared enough to make sure I was a satisfied customer. My new 2015 Mazda6 rides like a champ as well. I have received so many compliments on my vehicle. Great car, great customer service. Thanks!

Krumpy18

Oct 30, 2014

It was my first car buying expirence and it was made very stress free for me! Everyone I worked with was friendly, helpful and knowledgeable!

James Cooke

Oct 29, 2014

Recently traded in my RX 8 and purchased a new CX 5 from Heritage Mazda Towson. An excellent experience from start to finish. Process was easy, relaxed, and I had my new CX 5, exactly to my specifications, in a couple hours. Sang Dang was outstanding: friendly, knowledgeable, efficient, and thorough. Easiest and best car buying experience I've ever had. Also, the Mazda Service department here is excellent. The only place I will take my Mazdas for service. Mike and Dora are great. Highly recommended all around.

Les

Oct 28, 2014

I just purchased a 2013 Hyundai Sonata from Heritage Mazda. Garrett Evans was my salesman, assisted by Tay Sipply. I made an appointment to look at a particular car listed on their website, but when I arrived, that car was no longer available. Scott Feinstein showed me a similar car with more features and worked with me to stay within my price range. I never felt any pressure during the buying experience. The guys at Heritage were able to answer all my questions and were pleasant to work with.

Taylore

Oct 28, 2014

I purchased a 2012 Mazda 6 from Heritage Towson a little over two years ago and the experience was fantastic. A few weeks ago, I was in an accident and my car was totaled. I knew I wanted another Mazda 6 so I looked at two different dealers before coming back to Heritage Towson. I shouldn't have wasted my time with the other guys because second time around, this place is just as wonderful. I dealt with Jody the first the time and Sang the second time - both all around, great guys. Both times I was given a reasonable price for the car and the entire process took less than three hours. I love my brand new Mazda 6 and will definitely be having it serviced at Heritage Towson, just like I had my other car, because the service department is great too. Thanks guys!

taylorewalters

Oct 28, 2014

I purchased a 2012 Mazda 6 from Heritage Towson a little over two years ago and the experience was fantastic. A few weeks ago, I was in an accident and my car was totaled. I knew I wanted another Mazda 6 so I looked at two different dealers before coming back to Heritage Towson. I shouldn't have wasted my time with the other guys because second time around, this place is just as wonderful. I dealt with Jody the first the time and Sang the second time - both all around, great guys. Both times I was given a reasonable price for the car and the entire process took less than three hours. I love my brand new Mazda 6 and will definitely be having it serviced at Heritage Towson, just like I had my other car, because the service department is great too. Thanks guys!

Nikki D

Oct 27, 2014

I went to Heritage Mazda Towson, and worked with Sang Dang. He helped me get the car I really wanted all within my budget. He also has excellent follow up. Thanks for listening to what mattered most to me and helping me get into my new 2015 cx 5.

bdgillespie

Oct 27, 2014

This was my first time buying a car, and Heritage made the experience much more pleasant than I had anticipated. The staff was eager to help and provided a great deal of information rather than applying pressure, and the sale was straightforward. They offered a better price than I had hoped for and they explained everything quite lucidly. Highly recommended.

Cheryl Gresham

Oct 22, 2014

Please see Bo Hudson at Heritage Mazda! He listened, and made it happened! I was not in there all day and night! No hassles at all- totally stress free and I drove off the lot extremely happy with my purchase!!!!

marg222

Oct 21, 2014

I walked into Heritage Mazda with great expectations and they did not disappoint!!! My sales rep Garrett was extremely knowledgeable in the type of car I wanted to drive out with (2015 MAZDA 3). No buyer's remorse on this bad boy right here!

Margaret Addy

Oct 21, 2014

I walked into Heritage Mazda with great expectations and they did not disappoint!!! My sales rep Garrett was extremely knowledgeable in the type of car I wanted to drive out with (2015 MAZDA 3). No buyer's remorse on this bad boy right here!

vbrooks12

Oct 21, 2014

Heritage Mazda Towson made me feel very comfortable when I purchased my new car.Sang Dang was very patient with me and made sure I left happy and satisfied. I'm very glad I picked that dealership.

Garrett Evans

Oct 19, 2014

Garret was awesome. He was personable, friendly, not pushy at all. Completely different from any other car buying experience. I came in asking for what I want and that's what I was given. I had my eye on a specific car for a long time and when I was ready to buy I went in. Unfortunately, the price had just went up but they happily gave me the original price, no questions asked. Garrett answered all my questions and signing my paperwork took minutes. I would definitely buy from them again.

Scott Kover

Oct 19, 2014

I had been looking to trade in my 2011 Mazda3 for a newer model and was quite impressed with the new models. The experience with Sang was just amazing. He was knowledgeable about the product and was very eager to answer any questions. I had set my mind on just 2 exterior colors and the almond leather interior and while they did not have it in stock, they searched dealer stocks nearby and found just what I was looking for. The entire purchase process was a lot faster than any experience that I've had in the past.Provided that I have a continuing positive experience with service, I will be returning for my next Mazda purchase.

Jegan Vengada

Oct 18, 2014

Al though I ended up not getting the car from Heritage Mazda Towson (nothing to do with my sales rep - Sang) I will say, I was extremely impressed with the customer service Sang provided, very prompt, very helpful and polite with advice, nothing was too much trouble and he instilled confidence in me to happily trade with him in the future. Highly recommend.

Samantha Snyder

Oct 18, 2014

Garret was awesome. He was personable, friendly, not pushy at all. Completely different from any other car buying experience. I came in asking for what I want and that's what I was given. I had my eye on a specific car for a long time and when I was ready to buy I went in. Unfortunately, the price had just went up but they happily gave me the original price, no questions asked. Garrett answered all my questions and signing my paperwork took minutes. I would definitely buy from them again.

Andre

Oct 15, 2014

My fiance and I had been considering a new car for a little while, and I knew I wanted a Mazda 3. I had been to a couple of different dealers, but Garrett from Heritage Mazda was the most thorough in following up with information on the model with all the features we wanted. There was some mix-up with the value I had been previously offered on my trade-in, but Garrett saw to it that we got some resolution to the problem. The follow-up has also been great, so I would definitely recommend Garrett to any friend or family member looking for a car!

andre14

Oct 15, 2014

We had been looking for a car to replace my old SUV and I knew that a Mazda 3 was the way to go. I visited a few dealerships, but Garrett at Heritage Mazda provided the most thorough help in selecting a vehicle that had the options we wanted. There was a little mix-up with the valuation of my trade, but Garrett ensured that we left happy. I would definitely recommend Garrett and the team at Heritage Mazda!

Melissa Casalena

Oct 15, 2014

Garrett was the best!! I definitely recommend him and his team. They were knowledgeable and helpful at every step of the way. Thank you for everything!!

Lesatkinson61

Oct 7, 2014

I had a wonderful time buying my mazda6 at Hertiage Mazda and my salesmen Sang was a friendly and knowledgeable person that knew about the automobile he was selling.

The Cunningtons

Oct 6, 2014

We would like to thank Gabe Cunningham for his outstanding service and for giving us a stress free car buying experience. He was very professional, personable, and friendly, and listened to what we were looking for. He communicated with us openly and answered all of our questions. Gabe was knowledgable and had a strong background in different cars, and we felt he was honest with us and willing to help us in any way he could. We are very happy with our new Mazda CX-5 and would recommend both the dealership and Gabe to our friends. Gave was a pleasure to work with and we appreciate his help with buying our first new car!

Phung Huynh

Sep 28, 2014

Tony and Gabe was incredible! Gabe was our Sale Associate and from the moment we walked in at 10 AM until when we left (3PM) he was very professional, friendly, helpful and hilarious the whole time. My family and I came in not knowing what we wanted therefore this could have been very frustrating for any Sales Representative. But Gabe was a different story. He showed us multiple models, took us on a couple of test drives, and when we finally decided on a car, he worked with his manager to give us such an incredible deal on it! He must have lost a couple of lbs just walking back and forth from his manager to us. Poor Gabe for being stuck with us for almost 6 hours but the whole time there was almost a smile on his face. We are definitely coming back to Gabe next time we need a car! Then when we went over to financing, Tony found a stupid mistake when made in our payment plan and fixed it. Kudos to him! Hes extremely good at what he does! Thank you both for making my first car buying experience so great!

T E Johnson

Sep 22, 2014

Let me just say that I'm more than pleased with my purchase. My sales-person, Garrett Evans, made the experience even better. I'm looking forward to my relationship with this beautiful vehicle and hoping to not be disappointed. I have been a happy Mazda owner for the past 10 years and I'm glad to to continue as one. Thanks a bunch Garrett and Heritage Mazda of Towson. Sincerely,

Timberly

Sep 22, 2014

Garrett Evans was my sales-person and I was very pleased with his assistance. He made my car buying experience fruitful and enjoyable. I spoke to Garrett several times via cell or text. I gave him my expectations, and they were more than met. He made sure I was comfortable and answered any questions/concerns that I had. I haven't been disappointed so far.

Timberly 'Frosty' Johnson

Sep 19, 2014

I went in hoping for a positive experience, and what I received was wonderful. I'm so very pleased and tickled with my purchase. Thanks for everything. John Garrett Evans is a lovely saleman. I like that he listened to my concerns.

Kathy

Sep 18, 2014

Thank You Garrett E. for going the extra mile to put me in the Mazda 3 I really wanted! Your kindness, knowlege, and consistency are greatly appreciated.

Kgross30

Sep 18, 2014

Thank you Garrett for going the extra mile to put me in the Mazda 3 I really wanted. Your kindness, knowledge, and consistency are greatly appreciated.

Amyrapkin

Sep 17, 2014

Garrett was great and made the whole experience very easy. He was extremely knowledgable about the cars and answered all of our questions. I would highly recommend him to friends and family.

SharkBite

Sep 13, 2014

If you are seeking to purchase a Mazda ask for Mr. Gabe Cunningham. On Tuesday, I dragged my wife to the sixth car dealership to purchase her a SUV. By luck, Mr. Gabe Cunningham came over to us with a warm smile, and welcomed us to the Heritage dealership. After he listened to the specific details of what we wanted in our SUV, he immediately walked us over to the SUV we were seeking. At other dealerships, the sales people merely showed us the inventory they wanted to sell, even though their SUVs contained items/packages we weren't interested in buying. During the entire sales process, Gabe exhibited a warm, friendly, and caring demeanor. He was actually interested in ensuring we'd be pleased with our SUV purchase. When we questioned him about possibly reconfiguring our intended SUV, his responses revealed he was fully knowledgeable about the Mazda product line and its costs. Even during the final cost negotiations, Gabe spoke to his Manager, Doug, several times to work out the best final deal possible. My wife and I agreed Gabe's professionalism and attitude was similar to the professional salesmen we encountered when purchasing higher priced cars. His inclination to assist us in finding and purchasing the SUV we wanted, and his natural ability to make us feel valued resulted in Heritage selling us a SUV, and in our willingness to recommend him to those individuals interested in purchasing the vehicles he represents.

Kaitlyn

Sep 10, 2014

They were so helpful!! Bo and Doug were awesome and patient with me as I picked out the right car for me. They listened and tried to pick cars that fit my price range but also included features I wanted. It was a good experience and I would recommend it to anyone.

RKeats

Sep 8, 2014

Had a great buying experience. Went in interested in a Toyota 4 runner they had listed and walked out with a brand new cx9 instead. Everyone was extremely helpful and friendly. They even stayed open 2 hours later helping me through the process! If you want a friendly, pleasant car buying experience them go to heritage Mazda in Towson. You won't be disappointed.

first time buyer

Sep 4, 2014

I recently just bought a CX5 at Heritage. We came in close to closing time but the customer service team stayed to finish our purchase. Bo was incredibly helpful and answered all our questions. We had gone to other dealerships that night but felt as though Mazda gave a better explanation of their cars during the test drive and the service felt more comfortable.

Stan and Lonie

Sep 4, 2014

If you are seeking to purchase a Mazda ask for Mr. Gabe Cunningham. On Tuesday, I dragged my wife to the sixth car dealership to purchase her a SUV. By luck, Mr. Gabe Cunningham came over to us with a warm smile, and welcomed us to the Heritage dealership. After he listened to the specific details of what we wanted in our SUV, he immediately walked us over to the SUV we were seeking. At other dealerships, the sales people merely showed us the inventory they wanted to sell, even though their SUVs contained items/packages we weren't interested in buying. During the entire sales process, Gabe exhibited a warm, friendly, and caring demeanor. He was actually interested in ensuring we'd be pleased with our SUV purchase. When we questioned him about possibly reconfiguring our intended SUV, his responses revealed he was fully knowledgeable about the Mazda product line and its costs. Even during the final cost negotiations, Gabe spoke to his Manager, Doug, several times to work out the best final deal possible. My wife and I agreed Gabe's professionalism and attitude was similar to the professional salesmen we encountered when purchasing higher priced cars. His inclination to assist us in finding and purchasing the SUV we wanted, and his natural ability to make us feel valued resulted in Heritage selling us a SUV, and in our willingness to recommend him to those individuals interested in purchasing the vehicles he represents.

TMNT

Aug 28, 2014

I just wanted to express what a wonderful experience buying a car at Heritage Mazda Towson was. As a first time car buyer, Gabe made me feel absolutely comfortable. He was informative, friendly, and most importantly not pushy. He helped me to find a car that perfectly fit my needs and lifestyle without going over my budget. He was also incredibly helpful in finding the best warranties to make sure I'm getting the most out of my purchase. What could have been a very stressful experience, thanks to Gabe, was exciting and absolutely painless. I highly recommend going there for any Mazda or used car needs. I love my new car!

Leslie Rathbun

Aug 27, 2014

I found the used car I wanted at Heritage Mazda online. I spoke with Garrett, and went to view the car with trepidation, as my last two purchasing experiences were not pleasant. Garrett was professional and attentive to my concerns. My husband and I were in and out of the dealership within 2 1/2 hrs, and went home with our new (to us) car. It was painless and even enjoyable. I got the car I wanted at a price I could afford, there was no pressure or hassle, and I am very pleased with my choice of dealership and car. Garrett made it all possible, and very easy. He even let me come back the next night to make the down payment and saved my license plate frame for me. In my last 20 years of buying a car, it has never been so easy or friendly.

Mike K

Aug 25, 2014

Pricing is fair. Only has high qualty used cars. Sales people are personable and professional for the most part. They get a bit aggressive pushing extended warranties etc. Overall a good experience.

samantha.burley.351

Aug 24, 2014

I recently decided to lease my first new car. I knew that I wanted a Mazda because of the excellent reviews but was very new to the process of buying or leasing a car. I met with Garrett Evans who walked me through the entire process. was actually unsure of what would be the best decision in my situation, being a new grad with student loans. Garrett informed me of the pros and cons of leasing vs. buying. He never became frustrated with my millions of questions and ensured me that he was eager to help in any way possible. He took care of EVERYTHING- no hassle and very quick. I felt more than comfortable driving away in my BEAUTIFUL 2014 Mazda 3. Even when I had questions after the signing, Garrett was more than willing to help and checked on how I was doing with my new car. I will ALWAYS recommend Heritage Mazda Towson and Garrett Evans. Not once did I feel pressured to make a purchase and I felt comforted and informed. Thank you Garrett and Heritage Mazda staff for being nothing short of amazing. I'll be back!

Rachel Barrows

Aug 13, 2014

Garrett Evans made buying a car an easy and enjoyable experience. I needed a few months to figure some things out in order to buy a new car and Garrett was not the typical pushy salesman. He would call here and there to make sure I was aware of the deals that were going on and to see if I was still interested in buying a Mazda. I finally was able to purchase the CX-5 and I've only had it for a few weeks now but I couldn't be happier with my purchase. Thanks Garrett!

joshuamdowney

Aug 11, 2014

During my car search, I visited Heritage Mazda on two separate occasions to test drive the 2015 Mazda 6. Garrett was helpful and knowledgeable both times. The sales process was smooth, and all of my questions were satisfactorily answered. To anyone considering purchasing a Mazda, I would recommend asking for Garrett at Heritage Mazda.

RFC

Aug 6, 2014

Working with Garret was great! He explained everything, and while the process took a long time he made it very pleasant. My only negative was when stepping outside to make a phone call, the service area is filled with people smoking (employees and customers) and that was a bit unpleasant.

glen hessinger

Aug 5, 2014

Garrett Evans got me in and out quickly but was very thorough and with no hassle which is exactly what a car dealership experience should be.

Boe Wells

Aug 2, 2014

Towson Mazda is a very comfortable place to car shop. Take your time, ask as many questions as you can think of; even explain that you are going to look elsewhere, and the team there always remained polite, and helpful. My wife and I had a terrific shopping experience at Towson Mazda, and in the end, we bought our Mazda-3 there. The only problem we experienced, was not with Towson Mazda, Our one problem was with the, not completely above board 'INTERNET' price, displayed very boldly on all of the area's Mazda dealer's web-sites. That was either Mazda USA's fault, or the fault of the Heritage/MileOne group. I truly believe that displaying a price that is fabricated on one's ability to qualify for four separate discounts that one is not made aware of until you call the dealer, and go to the showroom should be illegal, At the showroom, you are told that since you don't qualify for one, or any of the four discounts, the actual 'INTERNET' price could be as much as $2000 more then that displayed on the web-site. I think that either Mazda USA, or Heritage/MileOne, or both, should be forced to pay the difference.

Collin Grimes

Jul 30, 2014

Garret Evans did a good job showing me all the features of the car and helped me finish the buying process quickly. I like the car, I got a Mazda3. Good gas mileage and handles well for this class of car.

Jay

Jul 28, 2014

I bought a used 2014 Mazda6 Grand Touring here 2 weeks ago. The buying process was easy and relaxing. I came to the dealer couple times before buying the Mazda6 and they were happy to let me test drive a new MAzda6 while the used was being repaired. I asked if the used Mazda6 can be CPO and they said sure. They even honored Truecar certificate discount through my employer program. The car's price was a steal at the mileage and condition. My only negative is a week after purchased the Mazda6, I noticed small curb rashes on the front driver side wheel. The technician must had overlooked the wheels during the CPO inspection because I never park against the curb from the drive side. I had been going to different wheel shops and they said it will be very difficult to match the wheel paint.

rjfisher72

Jul 26, 2014

My wife and I went to Heritage Mazda to look at the CX-9 since we had done alot of research and thought this vehicle was the best overall option when considering its great ride, great amenities and very good value for the money. Garrett knew everything about the CX-9, but he also knew alot about the other SUVs/crossovers we were considering. We test drove the CX-9 and it confirmed everything we read about it, what a great SUV/crossover. The ride was firm, but responsive and comfortable. The engine was alot of fun on the road as well. The cabin has every comfort feature one would want (bluetooth, heated seats, rear view camera and a third row which is actually very roomy). Garrett patiently explained all of our options for buying a new CX-9 versus buying a CPO CX-9. We were able to get a brand new CX-9 at a great price in that sleek looking blue color and tan leather interior. We'll need to replace our other car next year and visiting Garrett at Heritage Mazda will definitely be our first visit.

Stephanie

Jul 24, 2014

I just leased a Mazda 3 sedan. Mike Edwards was very helpful, knowledgable and patient. Everyone from Mike to financing with Tony were professional and courteous. It was another wonderful buying experience! This is my second Mazda and Mike sold me both! If you are looking for a dealership that will not pressure you, is courteous, and gives you a great deal, you will like Heritage Mazda Towson. I am very happy with my Mazda and the experience! When taking my Mazda 2 for oil changes, I was also impressed with the service department. Mike Umberger went the extra mile to accommodate me and I feel that my Mazda is in good hands. This dealership has won my loyalty!

Mazda2

Jul 23, 2014

Our salesman Ralph Price was easy, efficient and to the point. Purchased a Mazda 2 for my daughter and the process was smooth. Felt like both sides got a good deal. Thanks Heritage.

rosenthal311

Jul 23, 2014

Really appreciate the outside the box thinking that brought me from Rockville to Towson to buy my new mazda 6. Other dealerships just wanted to sell me the car they had on the lot but Ralph at Heritage helped me solve my problems and put me in the exact car I wanted (even when it required some after market work). Ralph even drove to Arlington to bring me a loaner car when it was time to get my new leather installed, which was really outside the call of duty. Great experience and would highly recommend Heritage and Ralph.

Tim owens

Jul 19, 2014

Garrett Evans was a pleasure to deal with. He was very knowledgable with the mazda cx9 and he made my car buying experience a delight .Heritage Mazda was a very clean place of business.the whole car buying process was excellent

RN Nan 4 Six

Jul 18, 2014

Saw my vehicle on the lot as I was driving down street gave a call and arranged a test drive for the following day. Everyone was friendly courteous & professional. Although a female shopping alone with a bad experience in the past, the staff at Heritage quickly changed my opinions. Results: I drove off in my new beautiful car! Thanks Bo Hudson, Mr. Robeson & Heritage Mazda Staff!!!

davidcarson48

Jul 16, 2014

I worked with Garrett and Jody via email and phone as I live in NJ. The process was smooth and they beat my local dealer in NJ by $1500 and even appraised my trade with pictures and service records. When I took the drive to make the deal, everything was in order with no surprises. It was absolutely worth the drive to Towson!

jlmedlin

Jul 15, 2014

I just wanted to briefly share my experience at Heritage Mazda of Towson. Garrett was my salesperson and he was great. He was knowledgable, personable, and patient with me. Him being patient was a big deal because I can be a little indecisive. I never felt pressured and he always let me know if he didn't know something rather than just make something up. If you're going to buy a Mazda, please see Garrett. You won't be sorry. And I love my new Mazda3!!!!!

davide

Jul 7, 2014

After shopping midsize sedan market, I settled on 2015 Mazda6 because of the car's features and benefits and the salesman's reinforment of the car's attributes. Garrett's great enthusiasm for the car certainly helped the buying decision, but the industry reviews on this car were too strong to ignore.

towson21

Jul 3, 2014

I visited Heritage Mazda - Towson last week unsure that I was ready to purchase or lease a new car. After negotiating with Garrett, he was able to find the car I wanted at a great price and have it ready before the evening's end. The finance department was quick and easy and walked me through each step. I look forward to seeing how my new Mazda performs and have every intention of returning to the Towson dealer when the lease runs out. Thanks for all of your help!

E. Richardson

Jun 23, 2014

Today I had my car serviced by Mike Umberger with heritage Mazda in Towson. I called and he got me in within the hour, completed all work in an hour and gave me a fantastic deal. This was a truly exceptional experience! I will be recommending to all my friends and family.

Mike

Jun 22, 2014

It was a great experience and they made it very easy to trade in my vehicle and purchase a new one. Sang Dang was an excellent salesman who went the extra mile.

K&S

Jun 2, 2014

We found the perfect car online, placed an inquiry and received a call within 30 minutes from the Sales Manager Jason. The next morning I scheduled an appointment with Sang Dang to come and see the car. The customer service was great before we even got there, so we drove over an hour to see the car! Sang was excellent, the process was quick and exciting. We would definitely recommend Heritage to friends and family, and would make the drive again!

sttrowbridge

May 22, 2014

Confirmed internet price over the phone. Would not honor in person, said "I didn't qualify". Salesman was hardcore...the reason most people dread going to car dealerships. Negotiations took about 1 hour to arrive at an "on the road" price that was acceptable to me. The salesman then tried to get me to buy the car I test drove NOT the one I saw on the internet. I was about to explode when he went to check other dealerships for a car that he could sell to me at the agreed upon price. This process took another hour. Finally they located the Mazda 3, 5 door with the goodies I wanted at another dealership about an hour away. My family and I have invested 3 1/2 hours into this new car buying process and are now getting excited about driving away in a great new car. We were told that the car should be ready at about 4pm or 5pm and they would call us to come pick it up.I called Heritage at about 7pm. They told me the car was there and need to be prepped. We got to the dealership at 7:30 and the car was sitting outside untouched. They did a quick prep that left the sticker adhesive on the body and windows. Finally at 9pm the business manager reviewed the contract and finance agreement with us. The contract was in the wrong name and there were problems with the financing agreement. I appeared to me that there was little or no communication between the salesman and the business manager. Now it is 9:30 and we are driving home when I got a call from the business manager asking that I return to correct a problem with the registration. This ordeal has not taken 11 hours!I returned the next day to be told that my old tags could not be transferred. I understood why BUT was surprised that a car dealership didn't know something that basic at the time I signed the contract. Anyhow, the business manager told me I owe $125 for the new tags. I reminded him the price was "on the road", and refused to pay. He was not happy - nor was I.I couldn't imagine anything else could go wrong BUT two weeks later the payment coupons and SeriusXM subscription were sent to the wrong address. Life is too short to put up with this kind of incompetence.

New Mazda Fan

May 8, 2014

Good car, fun to drive, very good mileage. Knowledgeable sales staff. Good price. I highly recommend.

Mike

Apr 29, 2014

I used USAA's car buy service. I found the car I wanted, and the dealership contacted me. I set up a test drive, and loved the car. I dealt mainly with Ralph. He was great! He was very honest and was willing to compromise. This made all the difference. Thanks for a great experience!

PeterK

Apr 26, 2014

I recently bought a certified used Miata from Heritage Towson and the sales and service experience was excellent: They kept the Dealership open 3 hours past closing so I could drive the 8 hours to get there, had everything prepared when I arrived and gave me full valuation of my 2007 solstice w 98 k miles sight unseen (after only sending in a few pictures). I would recommend the dealer and dealership to anyone Thank Y'All - Peter.

Zachary Dabkowski

Apr 9, 2014

I had an excellent experience with Garrett Evans. The car buying experience is very stressful when shopping for the right car. I went to many dealerships and looked at several different cars. I decided to buy at Heritage Mazda Towson. I was treated very professionally and all my questions or concerns were answered. The car buying experience to me should be easy and simple. I received it here with your dealership and staff. I will continue to refer my family and friends to Heritage Mazda Towson, especially to Garret Evans.

jhawk

Apr 7, 2014

Our salesman Eddie Coker was great, the sales process was smooth and easy, I.m sure I'll be back again for my next car Thanks

Craig H.

Apr 3, 2014

After a month of carefully reviewing half a dozen new, mid-sized cars via the Internet and dealer visits, I dropped by Heritage MileOne Mazda in Towson to look at the Mazda 6 Touring Sedan. My plan to spend 30 minutes or less examining the car turned into a pleasant and meaningful, same-day buying experience. Salesman, Garrett Evans greeted me as I approached the dark blue Mazda 6 on the showroom floor. I stated my intention to simply view the car that had caught my online interest. I briefly explained to him that the lease on my current car was expiring in six weeks, and I wanted to buy a new car, but there was no sense of urgency on my part to purchase a car that afternoon. Garrett understood, and pleasantly answered my many questions about the impressive-looking car in the showroom. His knowledge, listening skills, and genuineness led to very positive interaction, and heightened my interest in the vehicle. My understanding of cars inside and out is extensive, having purchased and worked on dozens since 1966. I knew the levels of styling, reliability, and comfort I wanted, and after the test drive and my quality time with Garrett, I made the prudent decision to buy the Mazda 6 Touring Sedan. There was no pressuring on Garrett's part, as he was in sync with my questions and comments throughout the time we spent together. I knew then and I know two weeks later that my decision was wise. The buying experience was smooth, and the car is a pleasure to own and drive.

Sarah

Mar 28, 2014

Such an awesome buying experience. They were so helpful

Liz Healey

Mar 25, 2014

I didn't feel pressured. The staff was very welcoming and easy to work with.

Dr. Joe

Mar 21, 2014

Working with Garrett Evens proved to be a good experience. He maintained a friendly and professional manner throughout the process and conducted himself with a level of maturity his youthful appearance belied. I would recommend working with him without reservation.

NotPleased2

Mar 10, 2014

I purchased a 2014 Mazda 6 Touring from this dealership about a month ago. The car is absolutely perfect. Drives great, safety features are stellar, and with the MPG are exactly what I needed. The purchasing process was not all that bad, I dealt with Mike Edwards directly and I truly believe I ended up with about the lowest price I could have gotten and more than comparable value for my trade in. It did get to be a little pushy at times but it's a car dealership and that's pretty typical. Here is where the problems started. I closed on the car, signed my paperwork and was handed the keys. Only stipulation was that I needed to bring the title for my trade in back the next day and have the GPS and Auto Armor (a protective coating for the paint job) applied. I was assured that this process would not take very long and I would be out of there in no time ( I ended up having to wait over 6 hours). I got the car back and it was a Saturday, so the dealership was packed. I took the car to the open parking lot next door and was taking a look at things and noticed that my car had a key mark and paint chipped off on the rear bumper. I immediately brought the car back over and told them about the damages. At first, they had the audacity to suggest that I somehow managed to key my car and have paint chipped off in under 24 hours of ownership. After informing them how ridiculous that was, they acknowledged their responsibility, took pictures, and said if I brought it back in they would get it fixed. Everything was fine at first trying to work around my schedule and their schedule for the first week after it happened. Then, I was told they would pick the car up and leave me a loaner. An hour and a half before that was supposed to take place, they sent me an email (did not call) and canceled. My girlfriend had taken off work early to get home in time to hand them the keys and get the loaner car. From that point, I did not get a follow up email trying to arrange another time to have this taken care of. I emailed Mike time and time again and left him a voicemail and he did not even give me a response. I finally got a hold of him on the phone and hashed it out with him. On that call, he once again suggested that they were doing me a "favor" and that there was no proof that the damages occurred during the Auto Armor application process. Unbelievable. I officially bail on any efforts to deal with him and proceed to the manager. Got him on the phone, told him I would drop the car off at 9AM and he said great we will be ready to go. So they take my car and get the work done on it. I return 2 days later and I see that the paint chips were gone but the key mark was there plain as day. Then the car is taken to the detail team and they attempt to buff out the scratch. Once again, I am handed my keys and told "you are good to go". What do you know, I go back and the scratch is still there plain as day. On top of all of this, they tried to hand me my keys back 2 times without walking around to the back of the car to see if the scratch was gone. They said to come back when I need an oil change and attempt to have it taken care of again. I am not holding my breath.Moral to the story, the purchasing process here was solid. Great back and forth communication via email and phone calls. As soon as the purchase is made, that communication ceases. Unimpressed and I will be looking for a new Mazda dealer in the future.

MMM3

Mar 9, 2014

If you are going to buy a Mazda, make sure to buy it at Heritage Mazda. The one in Bel Air did not have great customer service and as a result I contacted the one in Towson and was very happy that I did. Bo was a great sales representative and he gave me a great price while staying within my budget. The whole dealership was friendly, helpful, and fair. I would recommend anyone who is going to purchase a Mazda, to do it here. I know that I will when I need a new car!

Matt&Erin

Feb 26, 2014

Garrett Evans was our Sales rep at Heritage Mazda. He did a great job making my wife and I feel comfortable and not pressured. He was in constant contact with us through the whole process and even days after we bought our 2014 Mazda 3. Garrett also went above and beyond the call of duty when he found something I had lost in the vehicle I traded in. We were overall quite pleased with Garrett and Heritage.

WayneT

Feb 25, 2014

Bo and the staff at Heritage Mazda Towson smoothly coordinated my new CX-9 purchase. The car was ready on a busy weekend and the price was very competitive. Even though I came in from the New York area, it's an easy trip down the NJTPK 3.5 hrs.

Claire

Feb 22, 2014

Today I went into Mazda Heritage Towson, knowing I would be getting a car. Yesterday I went alone, and was pretty much sold by Eddie's knowledgable statistics on the upcoming company. He didn't have to do much work; the reviews speak for themselves. I planned to seal the deal with him today, but it was his day off. He was mid hair-cut when I called, yet went out of his way to have the manager (Jody) set me up with another great salesman, James (aka Bo). They ensured that I would get the best deal possible, $600 under the invoice price, but my mother wasn't pleased. We went to other Mazda dealerships, only to find that they indeed HAD given us the best possible price. I wish that the credit towards my buy went to one of these fine gentleman, but hopefully a review will suffice. BY THE WAY, the 2014 Mazda 3 (my model is the i sport) drives like a dream! As a base model it comes with Bluetooth capabilities, USB/aux input, and has a manual drive option for those so inclined...if you're looking for great acceleration, and a smooth ride, consider Mazda Heritage as your # 1 stop. Do your research! The numbers don't lie!

MLM

Feb 21, 2014

The sales staff was very helpful and responsive to my questions. I did a lot of research online prior to contacting the dealer. The online team Sang and Jody were extremely responsive and answered all my e-mails and helped with financing decisions. They did not try to pad anything and were very open about incentives being offered. Once I came in Chad was great during the test drive explaining the different options on the CX-9 and how they worked. It was the easiest car buying experience I've had and I got a good deal!

Jess Pfohl

Feb 14, 2014

First time purchasing a car on my own, the whole staff was very patient and tolerant of all my silly questions and concerns. They definitely worked to make the sale happen and I was very appreciative. Very understanding and not judgemental at all. Kind and considerate. Bo Hudson was a pleasure to work with as well, made the process for comfortable. I would absolutely, not only, recommend Bo and Heritage Mazda to a friend but would, without a doubt, purchase there again. I am totally in love with my Mazda 3 and think its a very practicle and responsible car choice for people who do lots of driving, plus it looks pretty sweet! Thank you so much Heritage!! :) -Jess!

TY PEARMON

Feb 13, 2014

MY OVERALL SATISFACTION....AWESOME! I WOULD DEFINITELY PURCHASE ANOTHER VEHICLE FROM MAZDA TOWSON OF YORK RD AGAIN. I'VE HAD MY PICKS OF CERTAIN VEHICLES TO BUY, BUT I'M VERY SATISFIED WITH THE PURCHASE OF MY NEW 2014 MAZDA CX5.

KEINDANATA

Feb 13, 2014

I'M A VERY SATISFIED AND STILL SMILING EVERY TIME I DRIVE MY CX5 CUSTOMER. THANKS TO MY SALESMAN, TY PEARMON. HE HELPED ME FROM THE VERY BEGINNING TO THE END WHEN IT CAME TO UPDATING ME ON THE VEHICLE OF MY CHOICE. TY WAS THE BEST SALESMAN I'VE COME IN CONTACT WITH DURING THE DECISION OF AN SUV BECAUSE I THOUGHT SATISFYING A CUSTOMER SUCH AS MYSELF WOULD BE THE HARDEST THING TO DO. WOULD I COME BACK TO THIS DEALERSHIP AGAIN? ABSOLUTELY AND I WOULD RECOMMEND YOUR DEALERSHIP TO A FRIEND, FAMILY MEMBER, ETC. O YEAH, I MUST TELL THEM TO ASK FOR MR. PEARMON! TY PEARMON, THANKS AGAIN FOR THE GREAT OPPORTUNITY AND EXPERIENCE OF A WELL-MANNERED MAN IN THE BUSINESS OF AUTO SELLING. YOU'RE THE BEST!!

Edsan512mb

Feb 12, 2014

Their service is exceptional I had the pleasure to meet James Hudson in 2012 when I purchased a used 2009 Mazda 3 and this year I was ready to upgrade and James once again helped me get the best deal for a brand new 2014 Mazda 3 S Touring, went on a Tuesday morning around 11am and by 1:15 I was out, I absolutely recommend this dealership, prices are honest and they don't make you waste your hole day unlike the other times I had to buy a car.

djyi21

Feb 3, 2014

I shopped around for a Mazda 3 and Heritage had one of the lowest prices for what you were getting. Sang was the salesman and he was nothing but helpful and wasn't pushy at all. He didn't play games, gave me the numbers and we went from there. It was a simple process and glad I got to do business here. I'll be back for sure in the future and hopefully things don't change.

rachelm2009

Jan 29, 2014

I bought a new Mazda6 Touring yesterday. I have dealt with many dealerships for quite some time, buying multiply cars over the years and I have to admit that this was my best experience so far. The car is great (and I mean GREAT!!!) - one of those that you want to keep for years. My salesman - Ty - and the the management helped me to get a great deal. Ty was the nicest and most helpful person I have worked with as it comes to salesmen. I did not feel any pressure to buy - they just wanted me to be happy with the car/deal. And I am. I really recommend this dealership for your car needs. THANKS Heritage Mazda Towson!!!

CMcKenna

Jan 28, 2014

I had a great experience with Michael Edwards buying my new Mazda 3. He was able to get me exactly the car I was looking for in one night and was a great guide through the process of buying my first car. I'm very happy with my experience here and I would highly recommend this dealer to anyone looking for a Mazda.

Gary L.

Jan 26, 2014

After test driving the Mazda CX-5 and the new Mazda 3 I decided to go with the Mazda 3s hatch because of it's all around good looks and sport factor (though the 5 is no slouch). The only issue I had was my local dealer didn't want to budge off of his MSRP sticker on the redesigned 2014 Mazda 3. I did a quick internet search and up pops Heritage MileOne in Towson, MD with some incredible prices. Further research with USAA car buying service proved that my area of VA was indeed close to MSRP while on the same model in the Heritage MO Towson, MD area was considerably less! They were in fact selling the new Mazda 3's at discount. I called Heritage and spoke with Bo, we tossed around some figures before we left and he said they would have the car I was interested in ready to go for a drive since it had arrived on the truck over night. I loaded up the wife and son for a 4 hour drive to Heritage. Bo met us at the door. I drove the car already knowing I wanted to buy it. Now here's where you would expect any dealership to restart negotiations once you are in the showroom. Not so here! They stuck by their word on the price of the car and all they had to do was look at my trade. Now I'm thinking this is where they will get their money back by lowballing me on the trade. Wrong again! They asked me what my local dealer offered. I gave them on honest answer and they said no problem we'll give you the same. Oh did I mention they threw in another $100 on top of that? What an awesome experience purchasing a new car. In and out in 2 hours start to finish! It was well worth it taking that drive north. Was it a long day? Sure it was but you can't beat the bonus "Road trip!" back home in a brand new car! Thanks Heritage MileOne you'll be hearing from us again in the future!

EGlesner

Dec 23, 2013

Excellent service and a great experience are what my fiance and I received when we stopped in to Heritage Mazda in Towson to test drive a Mazda 3 Hatchback. Despite not having the exact car we were looking for, Sang Dang and his finance manager went above and beyond to obtain the vehicle my fiance and I wanted and had the car delivered the very next day. Sang's finance manager gave us some great discounts as well as a very generous trade in amount for my high mileage '98 Honda Civic. We are very pleased with our experience at Heritage Mazda and definitely recommend them to anyone interested in purchasing a new vehicle!

CX-5

Dec 22, 2013

If you are on the fence about getting a Mazda or just need some guidance from a professional who knows his stuff, then Eddie Coker at Heritage Mileone is your guy. He is more interested in finding the car that suited me the best, over trying to make a larger sale. The CX-5 is awesome with all the extra space I require and I am currently getting 28 MPG. The car handles great in the snow and the sound system is awesome.

jessied1234

Dec 16, 2013

I would definitely recommend this dealership and Bo to work with in getting a vehicle. Everyone was extremely helpful and great to work with. A lot of other dealerships pressure you, it was not like that here so that was nice as well-it was relaxed and comfortable. I will definitely be recommending you.

Myron wells

Dec 14, 2013

My man sang held me down with a beautiful car , i recommend heritage mazda to everyone. Great customer service , answered all my questions accurately and sufficiently.

Lita

Dec 12, 2013

I'm absolutely inlove with this place. This is my second time buying a car from them and each time has been the best experience. I smply cant see myself buying any future cars anyplace else. They were super fast and effecient. Garrett was my sales man and he did a amazing job finding a car that fits me. Jason did an excellent job working with the finiacial part and finding a bank that would work with me. I couldnt ask for any better service. Heritage is #1!!!!!!

98must

Dec 6, 2013

I had a great experience with Heritage Mazada. Garret Evans was very knowledgeable and helpful. They gave me way more on my trade in then I expecting to get. The overall all experience went smoothly and was pretty quick. A great place to buy a car.

Franktaiyo2

Dec 5, 2013

This is our second time purchase at Heritage Mazda at Towson. Garret assisted us this time and he was great! He was very informative, straightforward and courteous. He also presented us with viable options to choose from, including new cars, certified pre-own, leasing--each of which he took time to explain the benefits and differences. The manager and finance person were also helpful with various financing options. My wife and I returned to this location as we had the best experience 3-years ago when we visited close to 20 dealers in Maryland. Having experienced all sort of dealer scams we read on the internet, their approach was quite refreshing and we decided to buy from them. Fortunately, they haven't changed their approach, and we are very pleased with both purchases at this dealer. We were grateful that Garret cleared a desk and set up an area for so our son could complete his homework without distractions. We also appreciated Garret giving our 10-year old son balloons, toys and games to play while we were busy discussing purchase, leasing and finance options for new, certified or used vehicle... Thanks to Garret our son was no longer bored after homework but made himself at home as my wife and I continued the process of purchasing a new car. We do recommend Heritage Mazda at Towson, especially for those who are not too familiar about car-buying gimmicks. Their service/repair section is great too so you'll be well-covered. Frank and Kanako

Gregory

Nov 30, 2013

Garrett Evans took his time with me and encouraged a longer test drive on the open highway to show how the car handled at highway speed, the deal went down nice and smooth, no hassles, thanks.

GS

Nov 25, 2013

I bought a used Honda there about three months ago. The staff there are nice, and the price was good. So basically everything was good. I will definitely recommend them to my friend.

TimBlueMazda3

Nov 25, 2013

I want to thank Ty (sales) and Joe (finance) for treating me so well. Both were able to answer all my questions and were very professional. I would recommend Heritage Mazda to anyone looking for a new or used car. Oh, I love my Mazda 3 too! Thanks Again Tim M.

Molly

Nov 17, 2013

After a long day of looking at overpriced, awful used cars & being spoken to condescendingly by car salesmen, it was a huge relief to talk to Bo and visit Mile One Heritage Mazda. The car I went to look at was as advertised online and was in perfect condition, and the process of buying it went smoothly. Clearly Mile One holds itself to a higher standard than most places I visited yesterday, and Bo was super friendly and helpful the whole time. Thanks! (I love my new car!)

AR

Nov 16, 2013

Most straightforward, fast, painless, car-buying experience ever. Fairly-priced, friendly, effective, no hassle, no hidden costs. Perfect. We communicated via email to request an appointment for a used minivan we found online, and Mr James Hudson followed up within hours. We set it up and he had the car ready for us to test drive. In and out in less than 2 hours. Don't know if we'll ever buy a Mazda, but we'll sure look up their stock the next time we need a car.

Halie

Nov 5, 2013

I came all the way from PA, 3 hours away to come look at a used Mazda3 here which normally I would not drive that far to look at a car but I felt comfortable thanks to Sang the salesman I dealt with because he was very responsive to everything I was asking and got back to me very fast with pictures of this car because it had just been traded in and he even had them do a rush on it to get it through the shop and inspected. He spent a great deal of time making sure I was happy when it finally came to making the deal and ended up giving me a great deal on my new car and my trade in! A week later I came back to get it! He's very patient, especially considering I'm a 20 year old who has never made a car deal before and he took time to make sure my father got all the paper work overnight. Couldn't have asked for a better experience!! Heritage is great and Sang Dang is a great, professional and genuine car salesman!!

Rangerdog12

Oct 30, 2013

Rodney and Ty were great in sales. Both were well informed about the cars we were interested in. We purchased 2 cars in 2 days and the experience was one of the best. We weren't pressured and were not attacked the minute we walked into the dealer. We initially were going to purchase 2 Hyundai cars from a sister dealer but left without a purchase as they had us thinking for 4 hours( at the dealer) that they had possession of one of the cars we wanted. Not Bristol's fault, but it was on Doug. Ty and Rodney answered all of our questions and Rodney even drove to VA to get a car he thought I might like for me to check out. I purchased a different car, a CX 5 and love it. Ty was so helpful and friendly and the salesmen work together, not at all competitive, which certainly makes the customer more comfortable. The managers, Jason. Jason and Chuck wanted us to be happy and it showed.Joe in finance initiated our paperwork for the second car on the first night and this made the second purchase easier. This is definitely a customer oriented dealer.Keep Ty and Rodney happy They both deserve a raise.The Jasons , Chuck and Joe work well together and don't hover over their sales people. They let them do their jobs without pressure.Mile One, keep your team together and we will be back when it is time for another new car.Best team in the business!

Cristina L

Oct 27, 2013

Mike Edwards helped me during the whole buying process of a brand new Mazda 3. The whole experience was effortless and Mike was extremely helpful, attentive and courteous. I walked in thinking of doing a test drive and I left with a new car. I never expected to be this easy :) Cristina L

newmadzalover

Oct 27, 2013

The service was awesome and the salesman james was very good

MDelCampo

Oct 23, 2013

My husband and I ventured into Heritage Towson looking for a replacement car after a recent accident. I needed a car that could work within our budget since it was an unexpected purchase. Ty was wonderful. He helped us find the right car and worked with us while we worked with our insurance company. We highly recommend Heritage Towson!

Kim Brackeen

Oct 21, 2013

I walked in, and in less than 3 hours I was home playing with all the features in my new 2014 Mazda 3!!! My experience was awesome and I actually enjoyed myself. Ty (salesman) was very kind and made the process very easy. Go Mazda!!!!

kbrocki

Oct 13, 2013

Eeverything was great! I love my Mazda! and Eddie the salesmen was awesome !

M3Buyer

Oct 11, 2013

From the first email I got the bottom line price on the car I wanted, no monkey business. I was shopping from Ohio (340 miles away) and they had my favorite combination of features. The salesman was persistent in staying in touch but was never annoying. My second choice car was closer to me, but the guys at Heritage made it worth the trip and clearly wanted my business. They know how to sell via the internet and did a great job for me. The service department installed a dealer option while I waited and I couldn't be happier with the car. They did a phenomenal job of prepping the vehicle and patiently explaining its features. When I had some questions a few weeks later, they put me in touch with a service technician who promptly answered my questions. While I came to Heritage for a specific vehicle, I was pleased with the dealer experience and would be happy to recommend them to others and to come back again in the future. This is my third Mazda and was the best buying experience of them all. Thanks, Heritage!

ElenaGroelle

Sep 30, 2013

I visited Mazda of Towson for my first time car buying experience and found it to be a very smooth purchase. I worked with Ty Pearmon who was very friendly and was very knowledgeable about the car. I was able to get the exact car I wanted at a reasonable price! I would recommend this dealership to family and friends and especially for those who are not very familiar with car buying in general. I love my new Mazda 3!

Ryan

Sep 25, 2013

This was my first time buying a car and Eddie made it a breeze.

Fred

Sep 23, 2013

Working with the team at Heritage was a pleasure and they were very accommodating of our questions and requests. I will say that it is important to do your homework in advance. Decide what car you want and learn about what is the right price for that vehicle. Armed with that information you will do well at this location as they will work with you.

ccoale1058

Sep 16, 2013

We had decided it was time for a new car. I had done some research and we thought we would start with a Mazda..my thoughts were with the CX9 but we wanted to look at the CX5 also...we looked around the lot and we were not hovered by anyone, given our space to take our time and then we were connected with Ty Pearmon...he was great, relaxed, not pushy, and informative. He started us with the CX5 and I felt it a bit small since coming from a Volvo XC90..then we drove the CX9 and I really liked it, so did my husband...we had a price range in mind and Ty really was concerned about what our priorities and desires of a future purchase and then he showed us a car that we really felt was a great fit...Ialso feel it is a good value..Truthfully, we had no intention of purchasing a car that day, had just started looking, but everything went so smoothly that it all fell into place in such a comfortable way that it was such a pleasurable experience...I would truly recommend Heritage for a future purchase to anyone and would definitely recommend Ty as a Sales Respresentative...you will not be pressured and you will be treated genuinely...I have to also mention the the Finance Department, Sam, I believe was the gentlemans name, was terrific...everyone I have met seems to be very friendly and informative...Thanks for a great experience!

Will

Sep 14, 2013

I originally went to Heritage Mazda in Towson to purchase a used Mazda3 that I saw on their website. The vehicle wasn't through the inspection process but they notified me when it was ready. I ended up buying the car but immediately noticed some problems with it that should have been found during the inspection. Having just purchased the car, I was pretty upset. The manager, Jason Sponseller, jumped into action. First, he had me drop the car off at their repair shop and provided a free loaner vehicle while it was being checked out. After the car was done, it still didn't feel right and I was pretty concerned about it. But Jason continued to work with me to make it right. I found a different vehicle (a VW Jetta) online that was at a different Heritage dealership close by. Jason had that car transferred to Heritage Mazda and had me in for a test drive. I ended up loving the car and Jason basically made the purchase of the old car disappear and I purchased the new one. They even had the bulk of the paperwork done for me when I returned to the dealership to swap vehicles. Since the VW had some minor body work that needed done, Jason scheduled the work for me and once again provided me with a loaner vehicle while the work was being completed. I specifically waited a while to write a review JUST to make sure that nothing went wrong. Everything has been absolutely perfect. This was my second purchase from a Heritage dealership and the way Jason Sponseller went above and beyond to make sure that I was happy with my purchase was incredible. You just don't see that level of personalized service anywhere else. Thank you again, Jason. It will probably be a long time before I need a new vehicle but when I do....Heritage will get the first look.

Ed

Aug 18, 2013

We just purchased a new Mazda 3 - to join our Mazda 5 from last year. Nima was a great Sales Professional and quickly had the car we wanted after we met. We will be visiting again for maintennance, and will be happy to refer anyone to Towson Mazda.

C Tam

Aug 3, 2013

The level of professionalism from the staffs there at Towson was amazing. My old car was doomed and needed a new engine that was going to cose about $7,000 to fix. Some how and some magical way, they were able to get me into a new car with alot alot more features like gps,bluetooth, leather, and SUNROOF. SANG (sales rep) ,CHUCK (manager), SAM (finance) AND THE SERVICE DEPARTMENT were the best, they made me feel comfortable thru the entire transactions. Definitely defintely defintely recommend everyone and everybody to go see them. I live in PA but will definitely go to them for any services and sales.

Cardini1

Aug 1, 2013

Mike and Jason were great to deal with. This was one of the best new car buying experiences I have had in a long time! They 100% believe in total customer service. i could have bought my Mazda CX-5 locally in Hanover PA but got treated like I was a nobody there >Oh well they lost a $35,000 sale! It was worth it to buy at Heritage Mazda even though it is 90 minutes from my houseLove you guys!

NAL

Jul 27, 2013

Purchased 2007 Dodge Caliber. They found financing that would work for me and the sales process was very smooth. Had service issue a few weeks later and it was handled to my satisfaction. They are very pleasant to work with.

MSE

Jul 22, 2013

Very understanding and patient walking me through the process of selecting and financing since it had been 10 years -- of replacing old Mazda! Thank you!

Dawn

Jul 20, 2013

I bought a 2009 Mazda 3 touring, on July 16. It was the best used car experience I have ever had. The sales associate listened to my requirements, did not pressure me into any choices or options I did not want and was very responsive to my phone calls. Both the sales associate and the finance manager were professional and pleasant. I would definitely buy another car from this dealer.

MO

Jul 4, 2013

Lauren Pedersen, Jody DeSell and Sam Boodhoo were all friendly, helpful, honest, and fair in my dealings with them. I got a great used car and a very competitive price, and the experience was pleasant, start to finish.

MO

Jul 2, 2013

Everything about my experience with the Towson branch of Heritage Mazda was excellent; from the initial contact through the website to the final sale, the staff were polite, helpful, honest, friendly, attentive, and fair. The final price was excellent as well. My mechanic, who was more loyal than me to my previous, 17 year old car, also speaks very highly of the people at the Towson branch. I will definitely be recommending them to my friends and family looking to buy a new or used car.

modonovan

Jul 2, 2013

Everything about my experience with the Towson branch of Heritage Mazda was excellent; from the initial contact through the website to the final sale, the staff were polite, helpful, honest, friendly, attentive, and fair. The final price was excellent as well. My mechanic, who was loyal to my previous, 17 year old car, also speaks very highly of the people at the Towson branch. I will definitely be recommending them to my friends looking to buy a new or used car. The staff I worked with: Lauren Pedersen, Sales Associate. Jody DeSell, Internet Sales Manager, Sam Boodhoo, Finance Manager.

PA_Allen

Jun 18, 2013

Overall experience was good. They were the only dealership that had the vehicle in the color I wanted. I worked the entire deal over the phone/internet including the trade in. Went in dropped off our trade signed the papers and was out of the dealership in an hour and a half. The only down side is they didn't want to mess with selling me the accessories we wanted to add on the car. I tried twice to get them to sell them to me and it didn't work. Kind of odd. I would recommend them to others to purchase your car. Good price, were honest with me, quick process.

KWMazda6

Jun 7, 2013

Went into the dealership not expecting to purchase the 2014 Mazda 6, but hoping it would be possible. Dealt with Ty, Mike, Chuck and the Finance Manager Sam. Absolutely awesome experience. This was the second vehicle I have purchased from Heritage Mazda Towson and as long as they keep up this kind of service I will buy from them again.

Wild Bill

Jun 1, 2013

My daughter & I visited Heritage York Rd during the last week of may 2013. We were professionally and courteously assisted by Mike the salesman. He was sympathetic to the trauma my family was going through at present. He was very patient and knowledgable as he attempted to match us to the right vehicle. The dealership was well stocked and clean with a great support staff. This is the place to go if you want to buy a great product and be treated well in the process.

Dan Byrd

May 28, 2013

I bought my new Mazda3 i Grand Touring on May 18th at Heritage Mazda Towson. The service and buying experience was outstanding well worth the 47 mile drive even with Preakness Day traffic around Baltimore. Salesman Jody Desell was excellent and thorough. He even gave me a detail tech tutorial of all the electronics and synced my Bluetooth. Sam Boodhoo was terrific with the paperwork and signing and very patient with my adding the extended warranty even after the papers were all signed. I would highly recommend this dealership terrific professionalism.

BlueDog

May 8, 2013

I was looking to purchase a small SUV, extremely interested in Mazda CX-5, and I was one of those overwhelmed car buyers. The guys were great, I spent a significant portion of my time with Sang, but everyone that I spoke to remembered who I was and what I wanted. Sang in particular, was very patient with me while I hemmed and hawed about the price of vehicle. I did not end up purchasing a vehicle from this dealership simply because my price point was lower than they could offer but I would go back to purchase at a later date.

Stu from Towson

Apr 8, 2013

I had a very good experience buying a cx5 at Heritage. Very straightforward and friendly. I just had my first servicing there, and all the staff were extremely helpful and friendly. I have all excellent experiences at Heritage so far.

Taylore

Apr 8, 2013

I bought my Mazda from Heritage Towson a year ago & I've taken it back for two routine services now. Buying my car was a hassle free experience & taking my car in for oil changes has been a breeze. I highly recommend Heritage Towson.

Narahari Silwal

Apr 7, 2013

My friend was looking for a car and I went first to the Heritage mazda and look the car and took my friend. People were so friendly and also we got the car for our own price. They worked with us for the car price and service. Actually my friend was surprised and he took the car with no down payment and they were so flexible.

Ethiopian

Apr 6, 2013

I enjoy going to Heritage Mazda Towson because it's convenient, courteous and expeditious service.

Maria

Apr 5, 2013

I went to Mazda Towson with my old car and left with my new Mazda. I had a wonderful experience. Thanks Towson, MD

rhodahall

Apr 5, 2013

Chris Germanakos, Joe M. and Samuel Boodhoo were very friendly and made sure I got the vehicle that I wanted from the Internet. They let me test drive and I fell in love with the vehicle. I highly recommend Heritage Mazda Towson!!!

jguth

Feb 21, 2013

I recently bought an almost new CX5 at Towson Mazda. 10 min after buying the car, I noticed that the left mirror did not work. I brought the car back in to get it checked out, they take the whole thing apart and assured me that the mirror was just not clicked in correctly and also informed me the previous owner had an accident with the car. Still not a deal breaker, but this was never told to me before buying the car!!! Seems dishonest to me!A week later the mirror starts not working again, so I bring it back in to another dealership, who tells me that there is something broken inside the mirror's mechanism! Also, the car happened to have the owners manual missing, so I asked if I could get one, they said they would get on that right away... 2 weeks later... i finally got a responce, they will send it to me in the mail... still waiting...I dont know about all the other positive ratings on here but my experience has been mostly negative so far. On a personal note, the car was a gift for my wife and now shes disappointed... o well cant win them all, but would really have liked to win this one

RSlim

Dec 14, 2012

Buying experience and service experience were bad: I went in to buy a used car (1 year old) that I test drove a few days prior at the Reisterstown location. I called to double check that the vehicle was transported to the Towson location right beofre I left my house (I lived closer to Towson). When I got to Towson, the sales man led me to a car, and I was excited to be buying my first car. I got in, thinking it's my 1 year used car, but turns out it was a BRAND NEW car (2010 & 2011 model looks exactly the same). In his salesman pitch, the sales man announced "how would like you like to own a NEW car?!" "you can't get that new car smell in a used car" (YES HE SERIOUSLY SAID THIS), "how much monthly payments do you want to make?" he also said "why would you want a car that a lot of people have driven in already??" I asked him what happened to the used car that we have been talking for the past week? We had already gone over pricing, payments, final costs etc. It was about 17degrees outside and he is spitfiring all these questions that we had already discussed and settled on. I was just there to sign the papers and pick up the vehicle. Why didn't you just be honest and say that it wasn't there? This was a HORRIBLE experience...like I said, it was my first buying experience, so I was extremely upset and disappointed---he fit the car salesman stereotype to a T. And don't bother getting a warranty. If something goes wrong, they seem like lazy, inexperienced mechanics. They want you to pay to find out what the problem is as if your warranty doesn't exist. They were asking ME what was wrong with my car. I said I'm not a mechanic--I was kinda hoping you guys would be able to tell me that. He said that his car made sounds too. I asked him how old his car was--I think he said his was a 2003 or something like that. I told him, yeah, you can expect noises from a car almost 10 years old, but it's not usually expected from a car 1-2 years old. The mechanic said basically to ignore the sound coming from my engine since my car was still moving and everything looks "mechanically sound".I don't normally write reviews, but I've had consistently horrible experiences with Mazda and would NEVER buy one again, nor do I recommend anyone getting one. I had a 92 Toyota Camry that drove excellent...had over 200k miles, and was still working very well when I sold it and bought my Mazda. I highly doubt that my Mazda will make it past 100k miles, so save yourself the buyer's remorse.

David Bergstein

Dec 9, 2012

I recently purchased a pre-owned vehicle and was very pleased with the overall service, integrity and confidence displayed by all personnel involved with the process. I would highly recommend this dealership to any one interested in the purchase of a new or used automobile. David Bergstein Allentown,pa.

queen

Nov 28, 2012

I purchased a car that the engine light never went out the dealer want me to pay to repair the damage I only had the car one year. They offered to help pay some of the repair bill, I think it is their responsibilty.only because the light was off until it was time for emissions, than they told me different things were wrong, never was able to get the light to go off, now the repair bill is 1400 dollars,they offered to pay 500 dollars of it,I just think that is a lot of money to pay when my car payment is 375.00

Darthvader583

Nov 28, 2012

I was in the Market for a CX-5 GT AWD with the tech package and upon talking with Ty and Joe it was apparent that they wanted my business and that they were willing to work to get it. Within an hour they found the color I was looking for and did a dealer trade. They even went as far as to give me a loaner for 3 days until my company could finish the parking garage they were working on....thats pretty cool of them as I'm kind of OCD about my car. I also wanted to give a heads up to Sam in Finance and Eddie who assisted Ty while he was out having my vehicle prepped. Its refreshing to find a dealership where everyone works as a team and isn't out for themselves. Haven't visited the service department yet but will update this review after my first visit. I also still need to work out a few outs and ends on Saturday with some vehicle prep but Im confident that everything will be taken care of accordingly.

cbvl44

Oct 15, 2012

I was in the market for a very specific trim/color combination for a MX-5, two dealers within 45 minutes of me had one that were identical in their markdown prices, the reason I chose Heritage Mazda in Towson was simply because the reviews were significantly higher than the other dealership, I'm glad I listened.I came in early during a weekday and after looking at the car on the lot on my own, was politely asked if I needed assistance and was then greeted by Art Talansky. Art was extremely knowledgable about the car and very easy going on the test drive, describing the features of the car as I drove, but not being overbearing and letting me concentrate on the drive when I wanted to.Back inside he clearly explained the pricing and all available incentives, as well as possible financing options available. Once we agreed on the details, he quickly got the paperwork rolling. Once it came time to sign all the necessary paperwork there were no surprises, Art was incredibly up front about the honesty of the group he works with and he wasn't kidding. This is a welcome change to the bait and switch tactics that many dealers use to get you to come in and agree on something you don't want. There were never any questions or issues as to what I wanted, or what was expected from either party, everything was clearly laid out and communcicated calmly and efficiently.Before coming into the dealership I ran the numbers to what I thought would be a accurate and fair deal for the entire purchase: price, trade, and financing. I never expressed this number when discussing the vehicle and I'm happy to say Art was able to easily beat the payment I had expected which made me all the more relaxed during the whole procedure.Enough can't be said about feeling relaxed when shopping for a new car, because in the end it should feel like shopping, not someone assaulting you with figures, incentives, numbers, features, and time constraints to get you to make a decision.Heritage Mazda is easily the best dealership I have purchased a car from and I really can't recomment it enough.Even if it's out of the way from you, do yourself a favor and take the extra time to make the trip, the stress you'll save will be more than worth it.

Got my Honda elsewhere

Jul 8, 2012

I contacted Heritage Mazda thru Cars.com to inquire about a used Honda Accord. I explained to the salesman who contacted me back what my bottom line price was for a car and the salesman assured me his manager gave him the ok to meet my request. He called me several times toile sure I would be visiting for a test drive. The original salesman wasn't available so his co-worker James took care of me. James was outstanding! Very nice and not pushy. When it came time to do the numbers, the original salesman and his manager didn't keep their word. No car was purchased and I was disappointed that my time was wasted. I took my business down the street and made a deal in minutes! Kudos to James but Heritage Mazda won't see me again.

Evocative Light

May 29, 2012

I had a bit of a unique buying experience this go round. Started out looking for a Toyota Tacoma and ended up with a Mazda CX-5. I haven't been this excited about a car since I was sixteen, we won't go into how long ago that was. My introduction to Heritage Towson was quite by accident and the enticement of a $25.00 Gift Card to just come and test drive a vehicle. Never did get that gift card, come to think of it.Little did I know what I was letting myself in for by filling in that information request. Jacqueline called not fifteen minutes after completion of the on line form and I had a price I was happy with when I left my door and Headed for Heritage, Towson. At the door I was greeted by Eddie, who ended up being my Sales Person of record, and the most enjoyable vehicle buying experience commenced. I can't say enought about the plain honesty, professionalism, and geniune concern that was displayed by everyone at Heritage as epitomized by Mr. Eddie Coker. If you or anyone you know is interested in buying a Mazda, and Heritage Towson is not to far to go. Do yourself a favor and visit Heritage Towson and ask for Eddie, tell him Don sent you. Won't get you anything just say hey for me.

bgastiger

May 17, 2012

My husband and I purchased an Suv from Heritage Mazda in Towson. Our salesman was Joe McCauley. We cant thank him enough for the wonderful job he did helping us find the right vehicle. Joe was professional and very knowledgeable about everything from helping us pick out the right SUV and our financing needs. Joe had everything in order so our deal was quick and easy. I definitely will be back for my next car. Thank you Joe McCauley and Heritage Mazda. Gerald & Barbara Gastiger

darlenegaegler

Apr 12, 2012

Very unpleasant experience. Hank Johnson was the salesperson I worked with and I was told they had the vehicle I wanted and just had to transfer to dealer. I brought in a van into the dealership to trade in and after Hank and the manager looked over the van they gave me the value of that trade in. Our deal was looking good until the night I said I was coming in to do the deal. I was told had to get it done before the end of business that day because of the Mazda incentive that I would lose. I called in the morning to confirm I was coming in that evening. Never was I told there was any issues. When I got there and after waiting around for a while I was told they did not have my vehicle that it had been sold but they wanted to sell me another car. It was a bait and switch scam to me. I had very specific requirements for the car I wanted. I never had an issue to put down a large deposit to made sure I had the car. I was told they could not find a Mazda with the features that I wanted anywhere, that they were not available. Of course when I went home that night I found the car I was looking for with only one exception the engine size at their other Mazda dealership in Owings Mills. When I went there to do the deal I was told that no one including Hank had any figures for the value they quoted for my trade in. They only wanted to give me half of what they originially said my trade it was worth. I could not talk to Hank because he was not available and the manager I originally dealt with was now fired according to the Owings Mills Manager. I did buy the Mazda because I believe it to be a good vehicle but I will never purchase from any Heritage dealership because my deal at Ownings Mills was a six hour ordeal with nothing but a run around and no one even took a moment after I purchased the veihicle to walk me thru my new car. I was just handed keys and sent out the door. I own two businesses and I would never treat my customers this way. It they had been honest and told me that day when I call to arrange to come in I might have felt differently but my valuable time was wasted. Be very careful if you go there, they just seem to want you in the door with no concern to work honestly.

wahahaha

Apr 7, 2012

I found this dealership online through Dealer Rater. Thought I'd give it a try since it has one of the highest rating.Summary: Great Offered Price, but TERRIBLE ATTITUDES toward the customers.Bare with me and I will tell you why the rating is the way it is:I went into the dealership with my friend to look for a new Mazda 3. I was first working with Eddie. He was a nice guy, greet us at the door and has been very friendly (one of the two reasons I gave them a 3 in customer services instead of 1). The price he offered was higher than my expected price; I ended up leaving and no purchases were made. I started talking to another friend of mine who were also actively looking to buy a new car. He was very interested in purchasing a new Mazda 3 as well. We were comparing the prices offered by different dealerships. We weren't going to go to the Heritage in Towson, but since my friend has scheduled to meet with one of their sales, Jacqueline K, we decided to go into the dealership on the last day of May, Saturday the 31st.Jacqueline K was the main sales that my friend has been working with for the entire time. She provided him with the OTR (on the road/ out of door) price. My friend was not impressed. But since she PROMISED that she'd be there working with us and backing us up and talking to her manager at the dealership in order to get us a better deal, we went in on the 31st. HOWEVER, on March 31st, she only showed up and shook my friend's hand and LEFT. We ended up test driving the car with Eddie, the guy that I was working with originally. Throughout the whole ride, Eddie was on his phone for the entire time... Not the worst thing, but probably not the best thing to do when we are trying to ask a couple questions regarding the car.They sat us down at the desk again after the test drive, and made us wait for a long time (20~30 minutes). Apparently they were computing the numbers*. Eddie came back with a paper with the price. Nothing was changed or marked down from the invoice that we got (keep in mind that Jacqueline told us that there are still rooms for negotiation since it's the last day of the month).Eddie went back to get SCOTT F., the General Manager... and long story short, he was YELLING at us telling us that they are the lowest price/ the price that we "AGREED" to, and how much of a trouble we are to them because we were trying to comparing the lowest price between different dealerships throughout the last week. We NEVER told him that we were set on the deal, and was under the impression that we were going to come in and work something out with the price through Jacqueline K. He started off by trying to make us feel guilty by saying that he "sent his guy down to drive the car up just so we can have it today." LUCKILY, my friend has told him previously that we don't need the car at the moment and can certainly wait if we ended up working something out = it was HIS decision to send a guy down when it is NOT necessary at all. He ended up trying to humiliate us and telling us that we are "a waste of time", and how he wishes we never showed up. WHY WOULD I WANT TO SPEND THE MONEY WHEN THAT IS YOUR ATTITUDE?! IS THAT HOW A CUSTOMER IS SUPPOSEDLY BE TREATED?At the end of the day, I DID NOT LOST ANYTHING, but YOU HAVE LOST TWO BUSINESSES. I hope they were all just having a bad day, and not acting like that usually. However, there's no way I would ever go back to this dealership anymore.

TAQ

Mar 10, 2012

Best experience I ever had buying a new car. Joe knows the cars that he sells and I found that really helped when I was trying to figure out which model Mazda 3 I wanted. Everyone there was very friendly and I felt no pressure on making " the deal". They gave me a fair price on my trade in and a good price on the Mazda 3s that I drove home. Would recommend them to all my friends and family.

Jerry

Mar 9, 2012

I received a call from the finance office and Dana was professional an very courteous. The salesman, Hank is the ultimate professional. I am very satisfied with the quality of service and professionalism exhibited by your staff. I will recommend purchasing from HERITAGE 24/7 365 days a year.

msathyadas

Feb 11, 2012

I recently bought a mazda 2 from Heritage Mazda Towson. The whole process of buying the car was very pleasent. The sales person was very friendly and patient throughout the process, he took special effort to make our experience of buying the car positive.

adgerman25

Jan 26, 2012

Joe was very knowledgeable and helpful. I would definitely refer any of my friends and family to him in the future. He was very fair and I ended up driving off the lot with a brand new CX9 that day. Thanks Joe! Your service was excellent!

sheilasigmon

Jan 19, 2012

Good experience. Everyone was friendly and nice. They took the time to explain things to us and were patient with us in answering all of our questions.

Leezer

Jan 13, 2012

In today's fast paced, high tech society, it's nice to know there are still some companies, and people, who take a genuine concern for the customer. I am writing to express how my recent service on my Mazda CX 9 was the most pleasurable experience. After having a great deal of trouble with my vehicle (non related to mechanical issues), I was unsure where to turn. That would turn out to be the best decision I could have made! John Huemmer helped coordinate a group effort to have my vehicle fixed and all the issues taking care of promptly and with patience and professionalism. Working within the Mazda extended care warranty guidelines, my vehicles problems were addressed and resolved and ultimately fixed better and quicker than I could have even anticipated!I would like to recognize Michael in the service department and John Huemmer in sales. I can often be a difficult customer and they were extremely attentive to the needs of vehicle and able to deal with me during an extremely stressful situation for me.Thank you Heritage Mazda of Towson

mazda4me

Nov 28, 2011

We went to test-drive a Mazda 3, with the intention of comparing it with other vehicles in its class. When we entered the showroom, Joe greeted us and showed us the Mazda 3 in the showroom. He was very forthcoming about the models that were available and did not try to lead us to purchase more than we needed. Joe checked to make sure a car was available for us to test drive in the color and trim we were interested. After the test-drive, we decided to purchase the vehicle. We were impressed with the handling and manual-shift mode. We knew we were going to make a purchase soon, but hadn't intended on making a purchase that day. Mazda was offering a very good APR, and the dealership gave us a good incentive. They also gave us a good price on our trade-in. We love our Mazda 3 and the process could not have been easier.Thanks, Joe!

lizwalter

Nov 22, 2011

Our salesman was Eddie Croker and he was GREAT!! Car shopping/purchasing is one of my lease favorite things to do; however, Eddie made this experience painless. I called to let him know I was on my way and when I got to Heritage Mazda Towson he had the 2 vehicles I was interested in out and ready for me to review. We were outta there in less than 2 hours. From test drive, to negotiations, to financing, and Eddie even went the extra mile to set up my blue tooth. Thanks Eddie!! I LOVE my CX-9.

BHolmes1133

Nov 21, 2011

Chad is a really good salesman. When it came to cars, he knew what he was talking about. He was very honest with me and gave me his personal opinion about each car. He was always there to answer any question I had when I called, and let me check out/test drive any of the cars I wanted, whenever I wanted to (without ANY hassle). He stayed past close a few nights, and remained friendly and helpful the entire time. I am definitely going to recommend Chad to any of my friends looking for a car in the future.

Splinkysgirl

Nov 21, 2011

I enjoyed my whole experience in purchasing my RX-8 Grand Touring. My husband and I arrived at Heritage Mazda at 7:30 pm on Monday, November 7, 2011. Eddie Coker was at the door ready to greet us as soon as we arrived. I found him to be very pleasant, professional, knowledgeable, and most important to me -- sincere in trying to ensure that I was able to drive home that night in the very vehicle I had looked up on the Internet. There was not any moment when I felt he was "just trying to make a sale." I felt he really cared and listened when I was concerned about having my credit pulled before I knew for certain what my chances were in getting financed. I had my credit score in hand and he took it to his rep. who was able to give me a "worse case scenario" before we moved forward. After a few more minutes discussing my options (including other dealers who had a similar vehicle), I was comfortable and sure that I wanted to purchase my vehicle from Heritage Mazda because of Eddie. We made a deal that night and I drove my RX-8 home within a few hours. I appreciate the fact that I did not have to spend 8 hours at the dealership. So, the speed with which everyone worked was also a major plus for me.

shay727

Nov 20, 2011

I was referred from a friend and I was very hesitant since I was buying this car all alone.Previous cars I had lots of help and advice from family and friends. I went in nervous and came out extremely happy. I bought a 2009 Mercury Mariner and I was stuck between a couple cars but I got a deal that I couldn't pass up. They worked with me to help get me where around where I wanted to be price range. Not only did Chad fulfill those needs. He had provided everything from hot chocolate and aspirin for my daughter to a charger to charge my phone which was dying. He also took the time to answer every single question that I asked whether it was a dense question or not and he had a great attitude and didn't make me feel stupid. He showed me every little feature my car had to offer before he sent me on way of course with the directions to get home. Overall it was a great experience for me and buying my first car all alone. I highly recommend going to this dealership and you will find yourself very at ease and in great hands.

victor613

Nov 16, 2011

I really enjoyed my car buying experience at this car dealership. The sales person, Hank Johnson, who assisted me was very helpful and knowledgeable about the vehicle that I purchased. Samuel Boodhoo, the Finance Manager, was a joy to work with. I would definitely purchase another car from this dealership.

Roget001

Nov 15, 2011

Fred was very nice and explained everything. He made buying a new car fun. The whole experience was very smooth. The whole team was very accommodating. I like to say thank you to them all.

cajuclc

Nov 10, 2011

I got a new car with them, I already knew what car I wanted, so it was a simple sale. They found the car I wanted in PA, went to get it and after that looks like they went off the map. I was waiting for the hard tags, no one never called me to tell the hard tags were ready, I had to call them at the last minute.No one ever set a date for the 1st service, like normal dealers do.I would never buy another car with them again and will find another dealer to do my Mazda services from now on.

Leen1026

Oct 31, 2011

After my vehicle was stolen and never recovered, I purchased a Mazda CX-9 from Mazda Towson in Sept. Be careful of the salesperson talking fast to get your cash. However, the service dept. is very good!

vallishay

Oct 17, 2011

The dealership was outstanding in all areas. My salesman Freddie and the GM Scott could not have helped me more. I will be returning with my son to buy his first car and also will tell friends and family also about this great experience.

rhodge4

Oct 15, 2011

I had a specific payment amount that I had to hit in order to buy the car. Josh and team gave me a great value for my car and got the price of the new car below my bare minimum monthly payment. They were very easy to work with, extremely professional, and told the truth.

kathleen.spadaro

Oct 11, 2011

My experience at Heritage Mazda was nothing short of amazing and exciting. The Sales Associate Jo, was extremely nice and considerate. He greeted us politely, provided us with some information about the lot and then gave us the space and time we requested. Some sales associates can be overbearing and pressure you. Jo was perfect. He was very down to earth while at the same time maintained very professional demeanor and was very knowledgable about the cars. He went above and beyond in a number of small ways to makes sure I had a great experience and was getting a good deal. I am extremely satisfied with my overal experience and will certainly be recommending this great dealership and Jo to friends and family.

mhamil1

Oct 3, 2011

We went to the dealership with a car from the website in mind. We were quickly greeted at the door by Joe and he was super friendly while also being helpful and informative. We took a test drive of the car we had our eyes on and it was GREAT! From the moment I sat in the car I knew it was the one for me. Joe then made the process for my family and me to buy the car very simple and easy. He broke down the pricing and financing. He made it a very painless process. I know that I have a great car and a great support staff if I ever have any questions or concerns about my new Mazda 3 gran touring. Thank you so much. I highly recommend this dealership to anyone looking for a new car. The sales and financing team as well as the car were all top notch!!

a50mustang

Oct 1, 2011

My wife and I went into the dealership not knowing if we would be able to get a new vehicle with our credit and trade-in situation. Everyone there was so friendly and made us feel welcome! Our salesman, Fred Vanover, was such a wonderful person to deal with. He assured us he would try to help us out and exceeded our expectation ten fold!!!! Words cannot express how satisfied we are with the whole process. I am so happy that we were able to make a deal and will definitely recommend this dealership to everyone I know. When my wife is ready to get a new car we will obviously be back to see Fred! Thank you for such wonderful customer service! A++++++!!!

fptaszynski

Sep 28, 2011

THESE PEOPLE WERE " STRAIGHT SHOOTERS" IN ALL ASPECTS OF THE BUYING PROCESS.THEY WENT BEYOND NORMAL BOUNDS TO EARN MY BUSINESS BY PRICING, LOCATING & SECURING MY VEHICLE WITHIN HOURS.THEY THEN GOT ME ABSOLUTE TOP DOLLAR FOR MY TRADE.I DEALT WITH THEM VIA THE INTERNET UP TO THE DAY I TOOK DELIVERY OF MY MAZDA 5GT.I FULLY EXPECTED EVERYTHING TO CHANGE ONCE I ARRIVED AT THE DEALERSHIP; HOWEVER, I WAS MISTAKEN! THEY SAY WHAT THEY MEAN AND THEY MEAN WHAT THEY SAY. THESE GUYS ARE THE " REAL DEAL !!" P.S.-ASK FOR JOE,THE INTERNET MGR.,IF INTEGRITY & FOLLOW-UP ARE IMPORTANT TO YOU.

mijrenhcrik

Sep 23, 2011

This dealer was great i would definatly recomend them to anyone looking for a great new car. Very friendly service and great over people there.

lirafan

Sep 22, 2011

I would highly recommend not only this dealership, but all three of the associates with which I dealt. From the moment I sent an email to their website, until the time I drove the car off the lot, I was more than happy with the service. I've bought many cars over the past 25 years & have never received the honesty & service like this experience. For the first time, I will not remove the license plate frame from the dealer. I will be giving the dealer & employee names to anyone I know who want to buy a car. Keep up the great work! You're breaking the stereotype of a used car dealer/salesperson.

gionet22

Aug 30, 2011

I did my research and decided to come here to look for a new car after being in a recent car accident. I wanted a car that was reliable and safe, and I was able to find that at Mazda. All of the sales people were very helpful and Fred was great to work with. Everyone was super friendly and it was a pleasure doing business there. I would recommend this dealership to anyone!

taw31487

Aug 30, 2011

I walked into this dealership knowing what I wanted, having built the Mazda 3 I was looking for on the Mazda website. I was greeted after a few minutes of looking at the show car inside by John. I showed John the car the I wanted to purchase and he told me to browse the lot while he seached his inventory. 5 minutes later he returned to me snd said they didnt have the car in stock but if I wanted to drive a similar one (same engine and trans, differnet accessories). I took it for the test drive with Chad and he was very knowledgeable about the car and the accessories that I would be enjoying when I recieved the car I wanted. We went back inside to talk the numbers and John informed me that the particular car I want was located 4 states away. He told me he could have two guys drive up and get the car and gave me a resonable price. I took the night to think about it and decided that I would fly to get the car myself (The wife and I made a vacation out of it). The dealership worked with me through everything and was very understanding of the situation. They made sure that the pickup in the other state was very smooth and that I had all the paperwork I needed before I left. I even recieved a call the day i pickup the car to make sure everything went ok. I highly recommend this dealership. They were friendly, fair, and very personable.

wrussell1218

Aug 28, 2011

Did my research online and sent an inquiry to the dealership. Kevin responded quickly with a callback and gave me attractive pricing. When I went to the dealership the process was very smooth, pricing Kevin gave me over the phone was honored. Sam in finance was very professional and we were in and out, on the road in just about 3 hours.

yatishj

Aug 27, 2011

I was looking for a new car and after doing my research I contacted various dealerships and I got a prompt response from Heritage Towson and after exchanging emails back and forth with Kevin he gave me an excellent deal on the Mazda2.When I reached the dealership I met Joseph and he was outstanding and showed me the car. He was knowledgeable about the car and made sure I knew all the features it had. He got us through the documentation quickly and efficiently and in time to reach home before the hurricane weather came around.

cathysullivan13

Aug 24, 2011

We were promised several things when we bought our Mazda5 (spare key, owner's manual...) which now almost 5 months later we haven't received. I have made several phone calls and sent several emails but the dealership has been unresponsive. Each time I contact them, they assure me I'll have it within days and then... nothing. Very poor service. I won't go back.

Kpaterson

Aug 23, 2011

I just bought a 2009 Mazda 6. Very pleased with the experience. Went in Tuesday to test drive the car. Drove the car home Wednesday after work.

mlawless21

Aug 23, 2011

This was the best buying experiance I have had. Hank Johnson was wonderful. The Process of Qualifying online was a breeze with Dani, I had an approval waitting for me and I was able to pick out the car I really liked. Hank was open to everything I wanted in my new vehicle and I didnt have to settle. after signing the paperwork Scott Feinstein was wonderful too, He gave me finance advice and went above and beyond. I was already happy and then was told that I didnt have to get temporary tags and very thing was done on the spot! Wow these guys really Rock!!!!!!!!!! I will be reffering friends family and you to take a visit.

spencerfell

Aug 23, 2011

As a previous Mazda 3 owner, I already knew what I wanted, a 2011 Mazda 3. I checked with almost every dealer in Maryland. By far, the staff at Heritage Mazda Towson was the most courteous, and went out of their way to make the best deal. They also had a great selection, including the exact vehicle I wanted. After the sale, the follow-up and my first scheduled maintenance service experience was top-rate as well. As a manager of customer service, I go out of my way to please people, and I rarely feel I get the same level of service that I provide. This was not the case with the folks at Heritage Mazda Towson, they get a perfect score from me, along with all of my future business. Spencer F., Sparks MD.

john savage

Aug 18, 2011

Thank you Chris, you made the car buying experience from start, to finish, a very pleasant one for the both of us.All the best.John

ajenlena

Aug 15, 2011

I went into Heritage Mazda of Towson just to get an idea of what kinda of car I was interested in, totally not planning on purchasing that day. I ended finding something that was what I wanted and right on my price point. Joe went above and beyond and was extremely patient with my Dad and I. He made the process comforting (this was my first car purchase) and was very personable...not overwhelming and was very honest! He even had the car lifted up on the jack so my Dad could look under the car! I would recommend anyone looking for a car to Joe. I am so happy with my purchase!! Thanks!Allison

mew253

Aug 12, 2011

We had a very positive experience with Heritage Mazda in Towson. We went in with a monthly payment amount that we could not go over. Our sales guy, Mitch, was very respectful of that, and worked with the GSM to get us where we needed to be. Neither Mitch nor Sam (the finance guru) tried to pressure us into adding any extra warranties or features that we didn't want, and we came out with a brand new car and a payment we can afford. This is the first time buying a car that I didn't leave with a nagging feeling that I got "screwed" by the dealer. I would highly recommend Heritage to anyone who is in the market for a Mazda.Oh- and we love our Mazda 3!

newmazda6driver

Aug 9, 2011

Overall, I agree with other reiews that the dealership is, in general, run very efficiently. Maybe we had an off expereince, but we just didn't find the sales people that great. We did a lot of work before actually visiting dealerships so we knew exactly what we wanted. In my mind that makes us pretty easy customers. We came to Heritage because we previously knew Chris and knew they had a model we liked. He was busy when we arrived at the appointed time, so another sales associate helped us test drive the car. After a short negotiation we decided to buy and then the problems really began. The finance manager (Sam) was great -- easy to work with and explained terms really well. Class act. We made a specific appointment the next day to complete the paperwork, but it wasn't prepared (by sales associate) before our arrival. So we sat there for almost an hour. Then when we came back the next day to get the car, again at a very specific appointed time, the car was not ready. And it took us several more days to get all the paperwork because he forgot to give us some key papers. We discovered the oversight, not him. Then despite all of this, he really hounded us to fill out this survey. Why, afer knowing that we didn't get great service? So, overall would I recommend the dealership? I guess...but I dont't think I'll be recommending Chris to my friends and family.

steveports

Aug 9, 2011

My experience purchasing a new CX-7 was much easier than I had expected. Like most people, buying a new car is a miserable experience. Fortunately, this was not the case this time around. I worked with Eddie Coker and he made the experience very easy and was very friendly. Sam the finance manager was also very nice and efficient. I believe I got the car for a very fair price and the process was a smooth one. The only negative comments about the dealership is that the lot is very small with a limited amount of inventory at their location and I had difficulty finding a parking spot in the lot. I would recommend Eddie and Towson Mazda to friends.

One Rad Si!

Aug 6, 2011

Thanks for the deal on a great car. My experience with Chris and Sam were relaxed and reassuring. Entering a show room is not an experience most of us are practiced at and is generally fraught with anxiety and trepidation. But when armed with some car knowledge and information, the interaction with the staff to finalize the deal turned out to be simply a relief and actually fun. My 14 y.o. son LOVES the Si!

erinbudd4

Aug 5, 2011

Joe was a great sales person, he knows how to pitch a sale and he knows when to give space to customers. He was very knowledgeable on the car itself and the financial aspects of the vehicle. He really does work with the customer on an equal level. I would definitely recommend working with Joe at Heritage Mazda Towson.

ingridpolk

Jul 30, 2011

I strongly recommend this dealership and the whole experience was a pleasure due to our sales rep, Mitch Giller. He is the one who convinced my husband that buying a new car right now at these prices is just such a better investment than the Carmax car my husband originally wanted to buy. And how can you beat the financing offered by Mazda and this dealership! Mitch did not pressure us in any way; he just knew his facts, knew the market, understood money and really helped us make a decision as we wanted a third car for our teenage daughter. The facility is so clean, everyone there is so nice, and I actually can't wait to go for a service appointment so I can look at the CX-9 for me! Because Mitch was so good and because the dealership had so much to offer, I strongly believe we will be buying another Mazda VERY soon!Ingrid PolkBaltimore, MD

jeh1

Jul 29, 2011

The public, is generally untrusting of car sales persons / dealerships.I remained guarded while researching and pursuing the purchase of our new vehicle.After visiting several in the Baltimore and DC markets, we decided Brett Fader of Heritage Mazda of Towson to be the best.Not counting the time online/calls, I spent one week visiting dealerships.A better deal was not to be found (only after I mentioned whatBrett of Heritage offered - did they wave their magic wand rethink and then offersomething comparable).From start to finish, we received courtesy, professionalism, and honesty, not tomention the best price.We decided to purchase "more" vehicle (more expensive MSRP) and trade another since Brett (Heritage) was so 'on-point' with there offer and willingness to negotiate.Brett is very respectful and honest working with women too. I greatly appreciated how he spoke with my wife and walked her through the various features of the vehiclebefore driving off. He gave us the best deal and treatment; in turn has earned ourtrust and respect. We will look for Brett on our next purchase (probably next year).

poptech

Jul 25, 2011

The service was great, and my wife and I didn't feel pressured at all to buy any specific vehicle. The staff was patient and friendly throughout the process. Not to mention we got an excellent deal.

cdkeller

Jul 23, 2011

The folks that we worked with were very knowledgeable and helpful. It was a very pleasant experience. Nice play area with TV - for both the kids and adults. Free coffee :-)

KPhipps03

Jul 21, 2011

First Let me start out by saying that prior to this trip I have done business with John at his last job. He helped me buy my very first car and my second one as well. Because of his dedication & hardwork, I forever will be loyal to him and refuse to work with anyone else. That Being said My sister needed a new car, so I called John and he told me to come on in. When we arrived we had the pleasure of meeting Chad ( John's son ) outside waiting for us. ( Talk about Excellent customer service, He was at our car as soon as we pulled into the lot ) He walked us in and there John came to greet us with the same smile I've seen twice before. These two men are excellent role models for Car Sales Consultants every where. They were extremely attentive , knowledgeable in what we were looking for and hard working to get us the very best deal. I swore in the beginning that I was a Toyota girl only, but after coming to Mazda and again experiencing the exemplary customer service by John and now by Chad , I will never go elsewhere. As the old saying goes " The apple doesn't fall far from the tree " Chad certainly has a lot of his father in him, and Any customer to interact with either of these two fine gentlemen will be incredibly lucky . The Dealership itself is very clean and everyone there was extremely friendly when we walked in the door. If you had any doubts about going in and are reading this.. Trust me , Go in and talk to John or Chad. You will leave very satisfied and in a new car, just like my sister !!

Tarnice

Jul 20, 2011

I was in the market of purchasing a new car and was a little skeptical of visiting dealerships due to past experiences, but when I went to Heritage Mazda of Towson I was floored. Everyone was very attentive to my needs, very friendly and professional. Eddie, my sales person was very helpful through the entire process of getting me into a car new car. He made sure I felt important and answered all of my questions and alleviated any concerns that I had. I couldn't be more pleased with the car that I have purchased, Eddie made my car buying experience a wonderful experience and I recommend anyone who is looking to purchase a car to go to Heritage Mazda of Towson. Thanks Eddie :-)Tarnice Barnes

CAM814

Jul 16, 2011

WE WERE SHOPPING FOR A NEW BEETLE (USED) FOR MY WIFE. CHAD FOUND HER ONE AT ANOTHER DEALERSHIP. THOUGH CHAD OFFERED TO GET THE VEHICLE FOR US, WE DECIDED, SINCE IT WAS CLOSE BY, TO DRIVE DOWN AND SEE IT FIRSTHAND, AFTER PROMISING TO COME BACK IF WE LIKED IT. WELL, WE DID AND WE CALLED BACK TO BEGIN THE PURCHASE PROCESS. WE'D MET JOHN, CHAD'S FATHER, ON OUR FIRST VISIT AND WOUND UP SPEAKING TO HIM WHEN WE CALLED BACK. LONG STORY SHORT, WE FELT THAT JOHN WORKED TIRELESSLY TO GET US THE BEST RATE AND EVEN LOWERED THE PRICE OF THE VEHICLE TO GET US THE RIGHT PAYMENT. I'VE BEEN BUYING VEHICLES FOR MANY YEARS AND THIS IS THE FIRST TIME I'VE DEALT WITH SALESPEOPLE WHO WERE PROFESSIONAL, COURTEOUS, FRIENDLY, AND WHO HAD OUR INTERESTS IN MIND. AS WE WERE LEAVING THE DEALERSHIP ON DAY TWO, I HAD THE FEELING THAT I'D BEEN DEALING WITH A TEAM WHOSE GOAL WAS CUSTOMER SATISFACTION AND WHOSE KEYWORD TO GOOD SERVICE WAS INTEGRITY. I LOVE THESE GUYS!

rj0513

Jul 16, 2011

We visited this dealer to get new CX-9. We had a deal with Kevin (internet sales manager) and he confirmed that over the email. We had telephonic conversation with him and he confirmed the price again on phone. He called us over to dealership and when we went there one other manager Scott showed up and started talking us. He was very unprofessional in his conduct. He refused to fulfill commitment and instead behaved very rudely. This was extremely unprofessional behavior which we did not expected from Heritage Mazda.

steinhasz

Jul 12, 2011

Joe went to heroic lengths to find exactly the car I wanted at a reasonable price, and he made the whole buying process pleasant and stress-free. I would definitely buy another car from him.

Roscoes58

Jul 10, 2011

I have bought many new cars of diffent makes. It was my first for a Mazada. In past experience in buying a new car, I would of rather go to the dentist. This experience was so smooth and enjoyable. When I spoke with this dealership on the phone, they were very helpful and I set an appointment. I decided to come earlier than scheduled and they were prepared. They introduce me to their service department, which I feel very comfortable to use. They gave me the price I was looking for too. Joe was extremely knowlegdable, helpful and understood the car I was looking at for my son. He showed me all my concerns as a parent. Kudos to Joe and Heritage Mazada.

speachnj

Jul 5, 2011

What a great experience. I came in with a car with negative equity, that just wasn't working for my wife or I anymore and Chris got us right into the car we wanted, asked us what terms and financing we were looking for and once he fully understood the scope, then took all of the information to Scott. The two of them worked half of the day to work out the best deal for me. Then, they waxed the hell out of the car, and still gave me half of the day to work. If you're looking for something honest who will tell you the info they get, not just what they want you to have go to these guys. I have another car that is nearing the end of it's time and I'll be back again. Best car buying experience I've had!

2stokeyjos

Jun 25, 2011

Everyone at the dealership was great! Dani worked hard to find us the best financing options while Eddie helped us find the perfect car. We really appreciate everyone there and what they did for us. We love our new car!

kniles07

Jun 25, 2011

I just bought my very first car this morning from Joe. He made it such a pleasant experience and an easy decision on my part. I had driven five cars before the Mazda CX7 and nothing else compared. It had everything I wanted in the price range I wanted to be in. Joe was so helpful in explaining every feature and option I could get. He was more than willing to get me exactly what I wanted and help me make the best decision possible. I didn't feel stressed out once during this experience and was not pushed to buy the car. I love the service at Heritage and am 110% happy with my overall experience at this dealership. I wouldn't go anywhere else!

sandjevans

Jun 22, 2011

My husband and I test drove 6 cars before buying our Mazda CX9, this dealership by far provided us with the most professional, courteous and most informative staff. Joe made the experience fun, although I'm not sure he would say the same for himself? But, in the end we were very pleased that the dealer worked with us and let us buy a car from them. I highly recommend Joe and will send all my friends in the car market to him without reservation. Go buy a Mazda CX9, it is awesome!!!!!!

bapski

Jun 15, 2011

I checked DealerRater.com before deciding to go to Heritage Mazda of Towson and saw the wonderful reviews, they sure lived up to the 5 Star reviews!! Hank Johnson was wonderful to work with for the purchase of my new Mazda. Everyone was very professional and friendly. I had not bought a new car in some time and this experience was nothing like I had experienced in the past from other dealers. Heritage Mazda and Hank Johnson are number one!

EdB65

Jun 14, 2011

Whenever I buy a car I assume that it is going to be a stressful endeavor, but buying a car from Joe McCauley at Heritage Mazda Towson was less stressful by far than it usually is. He was informative and helpful without being pushy. I think he gave us a fair deal on the car that we bought and on the trade-in that was part of the transaction.

ladyshelton

Jun 13, 2011

We are so pleased to be writing this review regarding our visit to "Heritage Mazda Towson". Upon our arrival at the dealership, we were greeted by Mr. Coker. As it turned out Mr. Coker was our designated sales representative. Once all of the formalities were out of the way, Mr. Coker got down to business, he was very thorough, he made sure that he let us know what all of our options were to help insure that we left with a new/used certified vehicle. He took his time and showed us vehicles that were within our price range and he was very knowledgeable about each of the vehicles, as well as, disclosed all pertinent information about said vehicles. Mr. Coker made my husband and I feel very comfortable for our entire time there, he is a very personable salesman. Based on our experience at the dealership, Mr. Coker is truly an absolute asset to "Heritage Mazda Towson". Mr. Coker presents himself in a very friendly, yet professional manner. Yes, we will most definitely take every opportunity to refer family, friends and anyone else that might be in search of buying a new or used vehicle. We would like to take this opportunity to again say thank you to Mr. Coker, Danny and the rest of the "Heritage Mazda Towson" team for a very pleasant experience. Sincerely, Mr. & Mrs. K. Shelton

Cbarnett685

Jun 12, 2011

I came in expecting to look at a Chevrolet Impala I saw online and ended up buying my first car through Chris. Chris understood my financial needs being a first time buyer with a short credit history. Within hours I had the keys to my car. He was patient and very accomodating. I will definately recommend Chris to friends and family for their next car purchase! Thanks!!!Courtney B.

Saliou

Jun 10, 2011

I would recommend everybody that I know to go to heritage Mazda they are so friendly and will help ou with everything that is possible for you specially Christopher Taylor he is the best seller he did sush a excellent job make us feel so comfortabl in there

araujoadam

Jun 6, 2011

Brett was great, I would send all my friends and family to Brett. Everyone at the dealership was great. They extremely professional and helpful. The follow up after the purchase was great, Brett called my son to make sure everything was ok.

abeanpie

Jun 5, 2011

My fiance and I stopped by Heritage to look at cars, although we planned on buying a few weeks later. We were greeted on the lot by Chris Taylor. We were pretty sure we knew which car we were interested in, but wanted to test drive and see options. Chris showed us a few options and narrowed down to the exact car on the lot. He was such a pleasure to deal with that we bought the same day.Sam Boodhoo walked us through the financial options with a healthy dose of patience and got us set up with a great loan.I am very excited about our new Mazda 3 5door and I would definitely send people to Heritage again.

Chelsea

May 31, 2011

THis was BY far the best car buying experience I have ever had. The dealer was Honest and up front about everything. They didnt haggle me on the price and were very accomodating of my Bankruptcy situation. I would refer them to anyone and everyone. THANK YOU Melody, Al, and John, You are the epitome of Great Dealers and Dealership!!!!!

radar8699

May 28, 2011

I just finished buying my first car and I was lucky enough to do it at Heritage Mazda of Towson. Brett made the entire car buying process easy and worry free. There was no pressure to buy and he provided me with answers to all of the questions I had. He also provided me with answers to questions I would not have thought to ask. Brett was always available by phone and came into the dealership on his day off to show me the car. I could not have asked for a better salesman.

tlmtlm

May 28, 2011

I had an great experiance at this dealership, all of the employees were very friendly and helpful. When I drove in I was greeted with friendly smiles, while shopping Chris was professional, friendly and non-pressuring. I was trading in a 10 year old car and since it has been years that I had car payments or made such a large purchase as much as I wanted a new car I needed a little time to be sure I wanted to start the whole car payment process. Chris understood and was patient with me. He made buying my car a pleasant experience. I am very happy with my new car. Thank you Chris. Sam was great while signing all the paper work. He was also patient while I reviewed some of the extra warranty packages.

pmcgregor3

May 24, 2011

I needed a car. BADLY. My old guzzler was bleeding me dry in the wallet, so I decided to time was right to go for a new car, my first new car in 12 years. So after fielding calls from several Mazda dealers I decided to go with the closest to me: the new Mazda dealer on York Road in Lutherville. When all was said and done, I walked away with a new Mazda 3 hatchback. Brett definitely put in work to make it happen, and I wholeheartedly recommend him and this dealership. Responsive and empathetic, friendly and knowledgeable, they are an all around great dealership and it was a pleasure to buy a car from these folks. A+++++ Thanks again!!!

Sallycorb

May 20, 2011

My family and I went to this dealership to purchase a vehicle after negotiating the price on line. When we arrived, unlike another dealership we visited, the price was as quoted including all of the options discussed. They were friendly, professional and accommodating. We arrived there with the intention of purchasing one car, but like them so much, w e brought two! Brett was our salesperson, John put together our financing and Sam completed the paperwork. We do not have a single complaint. We had a good experience because at no time did we feel we were being "snowed" or compromised. All questions were answered, and concerns were met. What more can you ask for? A free car? Thank you Heritage Mazda. we needed the excellent experience we encountered at your establishment after the personal ordeal we had been through. You made it all okay. We will be back!!!!The Beard Family.

DenisePoferl

May 19, 2011

Great experience! Very nice, professional and willing to work with us to get the car we wanted within our budget. Also, they had many cars in stock to choose from. We were very impressed with the service group. I would definitely recommend this dealership!

mmgreenst

May 19, 2011

Kevin Rawls was very responsive to my internet request and Brett Fader was a wonderful guy to work with. He was patient and very informative on the Mazda CX 9 we purchased. We wish all salesmen were as easy and knowlegeable as he was. OVERALL WONDERFUL EXPERIENCE AND WE WOULD CERTAINLY RECOMMEND THIS DEALERSHIP AND BRETT TO FAMILY & OR FRIENDS LOOKING TO BUY A VEHICLE..

once a fro

May 11, 2011

I recently purchased a brand new mazda 2. First off loving the car! I came to this dealership with a beat up old volvo and meet with Rick. Rick came back with a quote from Scott and i was very impressed with the offer on my old car and the deal on the new one. But I hesitated and went to look at comprable cars(those other cars were lame). The guys at mazda were shocked I walked away from the deal. So after my search I came back to Mazda. I was now working with Joe. I asked Joe if they could make me the same deal they made me the other day. They were unable to do so cause that deal was for a slightly different car from the one i wanted in the end. So after all was said and done they were able to still give me a wonderful deal on my trade in and they still got me the best deal possible for my car. My father is a car dealer and I know how the business goes so I know these guys did not make a lot of money off of my car, so that makes the great job they did dealing with the pain in the ars I am even more amazing. I would say everyone go get a car from these guys, they are super helpful and they get the best deal they can for you. Only thing lacking... a foot rub.

jared610

May 2, 2011

We had done extensive research on a used vehicles we might have bought, but it was clearly meant to be thatthe first place we went to was Heritage Mile One Mazda and the salesman that sat down with us was Joe. He wasabout as incredible. He stepped aside and really let the car and it's price speak for itself. When we asked about other vehicles we were planning on seeing that day, he gave us direct and real responses. He didn't bash every other car on the market. He spoke highly of some makes and models he had no association. He was direct and low pressure and even though we bought a used Nissan Versa from the Mazda based dealership each employee treated the car as if it were the prize of the lot. We left having gotten a great deal a great car and when we needed help the next day explaining one of the cars gadgets, the same smiling faces greeted us, helped out and got us back on the road in no time at all.We love our 2009 Nissan Versa! And we would highly recommend Mile One Heritage Mazda TO EVERYONE looking for a car!

anner

May 1, 2011

Leasing a car has NEVER been so easy, pleasant, pressure-free, & hassle-free. There were none of the irritating follow up emails or phone calls.Chris & Joe were very patient (I had lots of questions),straight shooters, and had a true team approach to my transaction. Their manager, Scott, kept me informed thru every step of my vehicle search. They worked very hard to find the car I wanted and to keep my payments where I wanted them to be.Genuinely nice guys!Highly recommend this dealership as well as a Mazda vehicle.Love my car!Thank you! Thank you! Thank you! Thank you!Anne RRuxton,MD

afancher1101

Apr 27, 2011

Immediatly upon arrival to the location i was greeted with friendly smiles. The original car that i was shown did not have one of the features i was looking for and Scott said it would be no problem showing me an upgraded model that would no doubt, be in my price range as well. They had a few other people discuss with me the additional services they offer to insure i understood completley. The financing agent (Sam i think his name was) was just as friendly as the rest of the crew!Great Place.Very Trustworthy.I will be recommending this dealership and crew to all of my friends.Thanks again,-Amanda

tobycoco

Apr 26, 2011

The overall experience was very satisfying. There was no hard sell from Brett. He initially answered our questions and followed up with polite inquiries. That aspect was one of the factors in making our decision. When we finally did, Bret could not have been more informative and helpful. The deal itself was completed with little haggling and clear explanation of the final cost. Definitely, the most pleasant new car purchase we've had.

rholla4

Apr 22, 2011

Chad was extremely helpful and still continues to be helpful after I bought my new car last weekend. He got me the best possible deal and was extremely personable. I am so happy with my purchase and will definitely be going back in the future when I want a family vehicle. Everyone was so friendly and they even stayed after hours to finish my sale and make sure I could drive the car home that night. They also gave me a great deal on the trade in for my old vehicle.

piggyxcore07

Apr 18, 2011

When me and my dad they were very friendly from the start. Once we told Joe what we were looking for, he was more then willing to go out of his way to track down a car I wanted. Even though I was unable to get that one because it was already sold, he found an even better and more my style kind of car. Once I test drove it and loved it, he handled everything else making buying my first car an easy and quick experience.

hhammack

Apr 17, 2011

I recently purchased a 2011 Mazda 2 from Heritage Mazda and had an excellent experience. The team was able to get me the exact car that I wanted and because I live in Pennsylvania, we were able to negotiate terms via telephone so that I wouldn't have to make several trips to the dealership. John and Chris were able to give me a total price on my car that left competing dealerships dumbfounded and encouraging me to purchase from Heritage because they were unable to even come close to meeting that price. Heritage did a great job with my purchase and I couldn't be happier!

saw1235

Apr 12, 2011

my visit to heritage mazada dealership in lutherville, maryland was great. I was in out in no time. for the deal i got, i couldnt pass that up and i know if i get some of my friends over they also would be leaving out with a brand new or certified used car. no matter how much i like my old car my new truck is my new baby girl.

paulstraw12

Apr 11, 2011

Chris & Scott were a pleasure to work with. I let them know exactly what I was looking for and the price range I was able to afford. They listened and assisted every step of the way, with no pressure. They continued to provide me with as much information as I requested & were open and honest. I would recommend this dealership, but more importantly each one of them, to both family and friends!

Jay574

Apr 9, 2011

I had an excellent experiance at this dealership, all of the employees were very friendly and helpful. They made buying my car as easy as possible and bent over backwards to make sure I was happy with my new car. 5 star dealer all the way!!!!!! When I buy another car I will go back to this dealer for sure!!!

agarris

Apr 5, 2011

Had an awsome experience. After 3 other dealerships this one was a breathe of fresh air. No pressure and they listened to exactly what I was looking for. Joe was great and easy to work with and I did not have to spend 6 hours at the dealership signing papers. Wish all dealerships could be this wonderful of an experience.

Amiel02

Apr 2, 2011

We really had a good experience with Mazda of Towson. Everybody was friendly and accommodating, especially Chris Taylor he is an excellent sales associate. He was very approachable and friendly, He really tried his best to accommodate our requests. The BEST of all he gave us a great deal. He really is the GREAT DEALER . The finance department was fast in processing the paper works. Would definitely recommend this dealership.

czeller

Apr 2, 2011

Within 5 minutes of placing a request for the cost of a new MX-5, we recieved a phone call from Scott (this was just after 9 pm, when the poor guy should have been on his way home) He prepared a quote for us that night so we could forward it to the insurance company. We went in the next day to check out the car; I arranged financing and within two days it was in the driveway. The financing went through seemlessly. The whole experience was easy and low stress. We had a minor issue with the battery which was rectified immediately. By immediately, I mean as soon as the car entered the lot! This is a class outfit from top to bottom.

driver311

Mar 24, 2011

My experience at this Mazda dealership was outstanding in every way. I visited several dealerships before landing at Heritage Mazda. Chad was by far the most genuine and comfortable salesperson I've ever worked with. He took his time to explain the ins and outs of the various models and to help me determine the best car for me. He never pushed me to buy up. Chad was very thorough and patient about explaining every feature of the car even after the deal was sealed. My Mazda 3 came with bluetooth and Chad set the whole thing up before I left. Scott was great too. He explained each cost and all of my options in a way that I could easily understand. I felt like I got a great deal and he gave me a fair price on my trade in. He even let me borrow his computer to read reviews (Edmunds, etc.) of the Mazda 3 as well as other cars I was considering!The facility is very nice too. Chad gave me a little tour of the sevice waiting area. It looked clean and comfortable plus free wifi. When I'm ready to buy a new car, Heritage Mazda Towson will be my first stop!

Dhogan0424

Mar 23, 2011

Historically, car buying for Sean and I has always been an unpleasant experience, but we are thrilled that we have finally broken that trend with our experience at Heritage Mazda of Towson. Bo was excellent to deal with...we never felt pressure or "oversold". He was knowledgeable and if we asked a question that he wasn't sure of, he always made sure that he found out the information for us. Truthfully, the way we were treated at Mazda Towson ultimately contributed to our buying decision. We are very happy with our new CX-9, and will highly recommend this dealership and Bo to anyone looking to purchase a Mazda. Thank you!

kbrozene

Mar 14, 2011

Chad was a great salesman. Helped me find the right car that was a good fit for me price and style wise. Couldn't of asked for anything better for customer service from a sales person or from any other of the employees at the dealership. From the time i walked in to the time I lefted with my car, i was helped 100% of the way.

souldancer2828

Mar 11, 2011

I had some crazy circumstances regarding the trade in of my old car (paid off but co-owned with an ex), Chris, Joe and the whole team were patient and went out of their way to make this lease happen. We worked together for a couple of weeks and finally, on 3/9, I was able to pick up my new Mazda3. I appreciated everything they did for me and will definitely recommend that others go there.

CarrieDee85

Mar 6, 2011

Before yesterday afternoon, I would have been willing to bet money on the belief that there is no such thing as a good, honest car salesman/dealership, but then I met Chris and the Heritage Mazda Towson team. I traveled an hour and a half to shop for a used CX-7 there because 1.) they had more in stock than the others combined 2.) they had the best prices I could find and 3.) respect and confidence in that it is a MileOne dealership! That visit paid off because I left with, what can only be described as, my dream car! No scams, no hidden fees, no gimics and we were treated so well and got such a great deal! They earned our business as well as our loyalty and in the future we will be visiting them first when looking for a new or used vehicle.

lophat30

Mar 5, 2011

It was a pleasure working with John and Dani and the MazdaDealership. My sale rep HanK Johnson took the time out to find out my needs in a used car. He made it his mission to find me the right car that fits my needs as and budget. Im glad i had the pleasure of working with him. Right off the back I felt as if I knew him for years I was welcomed as if I was a guest at his house. Mr. Johnson is really good at what he does I am really satisfied with the car the dealership and the staff. I went to several dealeships and Mazda of Towson gave me that confidence to say that this is where i wanna buy my car. I would recomend them to anyone thats looking for a new or used car no matter what stop in and see the Hank and the team.

Jstoner80

Mar 2, 2011

Always thought that by now I would own a Lexus I am glad I dont. I am glad I bought a Mazda and cannot think of another car I would rather be driving. When your new Mazda says Zoom Zoom do not take it lightly because it means it.Joe was great if you need a car go see him first.

kvonfelden

Feb 27, 2011

We called and spoke to Chris that morning. He made himself available later that day. He was friendly, knowledgeable, accomodating and professional. He didn't pressure us and he listened to our needs and the budget we had for a car. He is now looking for a 2nd car for us. I would recommend him and the dealership!!

Angelabgf

Feb 24, 2011

My experience was the best ever. This was my first new car and I had more help then ever possible. I would like to thank Rick and Scott for all their help this past week. It was a crazy time, but fun. In the end it was well worth it. I love the car. I will be back and I will tell my family and friends. Thanks again.

jennifer270

Feb 21, 2011

They had the perfect car for us; service was friendly and helpful--I appreciated that Chris did not give us a "hard sell" or try to sell up to a new car. We are very pleased with the used car we bought. The buying and financing process went very smoothly.

mlc8585

Feb 15, 2011

Brett and Heritage staff were pleasure to do business with. We found car on internet,and Brett was not pushy, and was very professional throughout the transaction. Samuel, in the finance department, was also extremely helpful, and professional. I would highly recommend this dealership.

jrozran

Feb 14, 2011

They really made it a personal experience. I love my Mazda!!! Their prices cannot be beat, will continue to buy cars from them! I met everyone at this location, any questions I had were easily answered. Great finance rate, got first oil change free!!

jennbruce

Feb 13, 2011

Joe and Scott were both excellent!! I couldn't make the trips back and forth to the dealer so they were able to help me through emails. They even located the exact Mazda 3 I wanted in PA. They picked the car up for me the day before and when I arrived the next afternoon the sale process was great!! Thanks guys!!

sw402

Feb 13, 2011

Excellent Customer Service. I recently purchased a used Ford Focus from this dealership and the whole experience was very pleasant. Excellent communication which I didnt find at other dealerships who I contacted. Dani Coppinger contacted me right away about my questions, followed by Hank Johnson and John Huemmer who worked with me on my financial situation. The whole team at this location was very friendly and welcoming. Based on my experience I would highly recommend it to others.

ksjhawk

Feb 9, 2011

On the spur of the moment, my wife and I decided to drive 75 miles to Heritage to check a car we had our eyes on. With two kids in tow, we arrived and were warmly greeted, given use of the TV room and kids area and my wife and I were off for test drives (separately of course). A few hours later, our trade in offer from CarMax had been matched and we struck a deal and were headed home in our "new" car. I appreciated the accommodations and prompt, friendly service, especially with two young ones in tow. Great experience overall, even after the sale. Brett has been extremely accommodating in helping with the registration transfer and other questions we've had since our visit.Thanks...

chiezdaw

Feb 7, 2011

On Friday, February 4th, I submitted an online inquiry for a 2006 Nissan Murano (my dream truck) and received a return email from Brett Fader. After months of searching the competitors, I scheduled and visited Heritage on Saturday, February 5th. I test drove the vehicle after meeting with Brett, discussed my finance options and was VERY PLEASANTLY surprised that Heritage came in under $3000 off the competitors price for the same vehicle. I'm so very thankful I purchased from Heritage and am looking forward to being a lifetime customer there. The staff was impeccable and extremely fast at getting me in and out of there in just under 3 hours.....RECORD TIME. Thanks Brett for all that you do. Good luck with Law School.

victoria1284

Feb 6, 2011

I was treated with great respect, everyone was very friendly and very nice. They tried to meet al my needs and made sure that I was taken care of and any questions that I had they were answered. They were able to work with me and made sure that when I left the dealership that I was going to be happy and I was.

jkrebs

Feb 3, 2011

I went in for an oil change and after all things considered, decided I needed a new vehicle. CX-7(AWD) is the way to go for me and after working with Dora in the service dept. she walked me upfront and introduced me to Scott (Manager) who then got my salesman Rick Trudaeu working with me. I wanted a brand new 2010 CX7 and wanted the price to be the driving force behind the deal. Without being pushy or sneaky, we found the right Mazda for me. It was painless and I never felt like I was being taken advantage of. Rick and Scott were both fun to work with and professional. One of the other things that impressed me about the dealership overall is that everyone was smiling! It seemed that they all liked their jobs and it showed. I was also impressed that they had healthy snacks in their vending machine, even for me since I have a Gluten Allergy- they had a Gluten free snack....wow. I would recommend to anyone looking for an AWD vehicle to get a CX7 and for them to purchase it from this Dealership and ask for Rick!

npigott

Feb 2, 2011

It was very refreshing to work with the staff in purchasing my Chevy HHR. No pressure sales, just honest exchange of information and upfront numbers. The staff couldn't have been friendlier or more helpful. I would most certainly recommend Heritage Mazda Towson as a must stop when looking for a new or used car. Thank You

reneepas

Feb 2, 2011

This was my first experience buying a car from a dealership, and I would highly recommend this dealership for anyone looking to buy a new or used car! Malik was extremely friendly, courteous, respectful, and knowledgeable. He patiently entertained my many questions about the cars I was interested in, without being pushy or condescending. The paperwork was handled in a timely fashion, and furthermore, Scott connected me with a new insurance agency that gave me an excellent price compared to the agency I had been with before! I left Heritage Mazda feeling extremely happy with the quality of service I was provided by the sales team, and confident that I had purchased a wonderful car for a great price!

DustinD

Feb 1, 2011

Brett and Sam were both extremely helpful throughout the process and went above and beyond to make sure my sale went through at a price that I was comfortable with. I would recomend this dealership to anyone that is looking for a great sales team and a professional experience. The only thing that I would of liked more info on was what was included with my vehicle, I purchased a used 2010 GMC Acadia and it was missing a key, the owners manual and head phones for the DVD system. However, Brett went out of his way to get me a key made and he also found me a manual online and got me the headphones I needed, which I think speaks to the excellent customer service that they have at this dealership.

mandi815

Jan 9, 2011

My experience at Heritage Mazda in Timonium was my first buying a car myself. Everyone I worked with was extremely helpful and knowledgeable. There was no pressure, just assistance in trying to get me into the best car possible with the price I needed. I will absolutely recommend and come back to Heritage Mazda in the future for any other trade in's and/or purchases.

iremazda6

Dec 18, 2010

I had a terrific experience and have never owned a Mazda before. My brother-in-law has 2 of them and highly recommended getting one. Mr. Ndiaye was professional, courteous,respectful and engaging. He was solicitous and not aggressive in his sales approach. Mr. Feinstein was friendly, engaging,and professional. Both worked diligently to help me purchase the car I wanted and at a GREAT price.Mr. Samuel B. was also courteous and very helpful in completing the financial arrangements.All stayed overtime to help complete the deal and I appreciated that. I have and will continue to recommend Heritage to friends

caroldiamond

Dec 17, 2010

This has been the best car buying experience I've ever had. The sales people were wonderful. I knew I wanted a Mazda 6, but was uncertain as to the options offered. They explained them to me, showed me the cars with different options side by side. I was also uncertain about color. They did not have one of the colors I thought I wanted on the lot. They went out of their way to locate a car with the color at another dealership and moved it within an hour for me to see. I drove away satisfied I had the car I wanted, at the price I wanted to pay. I would recommend them to anyone!

mamaf2010

Dec 13, 2010

We could not be any more pleased with Heritage and Ricardo. We were immediately put at ease, and Ricardo did a great job at answering all of our questions. We felt very comfortable during the whole purchasing process, and the customer service was fantastic. We'd been to around 10 dealers before we purchased our new Mazda, and we were most pleased with Heritage. I highly recommend them for new or used car purchases.

merrilyn23

Nov 19, 2010

My car buying experience was actually fun, rewarding, and very fulfilling. From the very beginning, Brett was professional yet likable, and he really went above and beyond the call of duty in ensuring I got the exact car I wanted at the best price we could agree on. I never felt shamed, pressured, or negatively viewed about any of the process of negotation, which is a far cry from my only previous car-buying experience, at Ourisman in Laurel (where I will never return). Brett was patient and easy to work with and by the end of multiple hours of talking, driving, and bargaining, I considered him a friend.I will absolutely come back to Heritage. Brett said he sold Mazdas because he believed in the product, and this is before he knew that I decided to buy another Mazda because I narrowly survived a very bad car crash in my previous Mazda3. Mazda earned my loyalty through how its product performed under pressure, and Brett and the dealership earned my loyalty through their performance as well. Brett personally took the time to show me (or actually set up) every cool feature on my car, which I really appreciated. He was as excited as I was about the prospect of me driving home in a new Mazda3. Moreover, on a general note, I was very impressed by the clean, state-of-the-art service facilities and the general friendly attitude of the dealership. THANKS SO MUCH!