Used Cars for Sale at Heritage Toyota in Burlington, VT

TonyC

Nov 19, 2016

Everyone knows buying a vehicle is more than just purchasing a product. There is emotion attached. We spend our lives in our vehicles and it's probably one of the most important purchases we can make. Marc understands this and I believe he did everything he could to understand exactly what I wanted- and not what the dealership wanted. Attentive, honest, knowledgeable, genuine, friendly, are just a few words I would use to describe Marc. He took the time to find the Tacoma that I wanted and that meant ordering it direct from the factory. He didn't push me to settle for a model that was on the lot, or one that he could find. I don't feel like profit was his motivator. Honestly, I had a so-so experience at Heritage about a year and a half before (other sales person), and I believe Marc made it his mission to keep my business and valued my return business. The work he did with me ensured my return business in the future. And finally, I got such a good deal, I hope he earned enough to make it worth his time! Who has ever left a dealership thinking that??? I will recommend Marc to anyone looking for a Toyota. Thanks Marc!

StephJayM

Nov 18, 2016

Jason took the time to listen and understand what we were looking for. Deeply appreciated his professional, no nonsense, straightforward approach. He helped ensure the process was as streamlined without a lot of back and forth. Very personable and easy to deal with. He over delivered by getting the car we had worked out a few days earlier than promised with all the right details! Thanks, Jason!

luisech

Nov 16, 2016

By far the most helpful car salesman I dealt with throughout the entire process. Chuck was always eager to help and provided exactly the information I needed (and more) - he was one of the main reasons why I was able to lease my new Toyota painlessly. Thanks again, Chuck!

Pantita

Nov 16, 2016

This is my first experience with heritage toyota. I went to check the used car with friend in the morning. Patrick came to help to show me many used car. I still didn't make decision until afternoon I went back. He shows me 3-4 more car then I decided to buy. He help me all about the paper and check my credit until finished the finance. It's not that long to do everything. Thanks everyone to help me buying a good car.

Sylas

Nov 16, 2016

After looking for a truck for 3 1/2 years, the team at Heritage Toyota made it happen. Best experience buying a used vehicle ever. I will be back. Thanks.

ChuckH

Nov 16, 2016

After being very pleased when my daughter brought her car from Heritage and Chuck Heingartner, I called Chuck and asked him to be on the look-out for a specific used car. Chuck found the exact car we wanted and at a fair price. Chuck builds relationships and has many returning customers. The dealership treats the customers with respect and I never feel pressured to buy optional coverages or other items. Every part of the process is clear and explained. Our family's experience with the service department is also first-rate. We highly recommend Heritage and Chuck, not to mention a shout-out to Nick in Financing. I am sure we will purchase our next vehicle from Heritage.

Jmae

Nov 15, 2016

Chuck was a pleasure to work with. I walked in knowing what I wanted but he helped to facilitate and get it all done in the same day and I couldn't be happier with my new vehicle. I appreciate all the little details (picked me up from lease drop off, bluetooth help etc) to finish the job thoroughly and professionally. Thank you Chuck and Heritage Toyota.

Matt D

Nov 15, 2016

We had a good experience at Heritage Toyota. Patrick was great, helped us with a few test drives. At first we were not looking to buy right away, but when that changed he stayed in contact while we looked at our options. Negotiations were good, at first we didn't see quite Eye to eye, but when I told him what our bottom line was Heritage meet it and did so while getting our car from another dealer. The only negative was on the day we picked up they were very busy which meant we had to wait a few hours to sign papers. But to be fair he did call that afternoon to warn us that they were slammed. Christine was great, very friendly and helpful. Found that we could save a few more dollars by taking the rebate over the financing deal. I thought the extended warranty was a little overpriced but we still wanted it. I look forward to working with Patrick and Christine again with another vehicle!

Jolenec

Nov 12, 2016

I walked into the dealership to see what my options were as the end of my lease was approaching. I had done my research online and knew the exact vehicle I wanted to move into. I worked with Eleni, and I have to say, she is amazing! She got me the payment I requested, the mileage per year I needed, and the exact car I had seen online. Not only that, she got me in and out so fast I couldn't believe it! Start to finish was 2 hours, and the best part was that she invited my dog to come inside and go through the process with us. Eleni is very knowledgable and showed me every aspect of my new car, even pairing my phone to the car. The process was fast, easy, and fun! I will request Eleni going forward, and specifically this summer when my husbands Tacoma will be traded in. Eleni, THANK YOU!! You surpassed all of my expectations. It's very apparent you love what you do.

cjvilla115

Nov 11, 2016

I'm a recent college graduate who's still very much on the college student budget. I just got a new job in the Burlington area and needed a car. A friend recommended I go speak to Chuck H at Heritage Toyota and I was not disappointed. Chuck was very pleasant and understanding, and he was able to get me a great deal on leasing a 2016 Toyota corolla all within a single day. I would highly recommend him.

Melissa Riegel-Garrett

Nov 11, 2016

Marc listened to what I was looking for and asked questions that helped to find just the right car for me. He patiently showed me vehicles and worked with me to negotiate the right price point in the while I wanted. I never felt pressure, even when I was presented with three options and I selected the least expensive one. The team at heritage worked hard to put me in just the right car in a price range I can afford. I will definitely recommend Marc and Heritage to my friends and family!

Page-Rouille

Nov 11, 2016

My husband and I came in to look at a RAV4 at the end of our lease for our Corolla. Despite loving our Corolla, the RAV4 Patrick picked out was perfect! Patrick was great! He was super knowledgable and explained everything very clearly. He even pointed out a great promotion for grad students. There was no pressure and we left with a brand new RAV4. We're extremely happy with the experience we had at Heritage!

missy

Nov 10, 2016

Buying a new car is a big decision. There are so many factors to weigh. I am a self proclaimed high maintenance car shopper. :) Rob patiently helped me review the options and after changing my mind many times - he found me the perfect Highlander for my family. Rob has a great personality and by the end I felt like we were old friends. Nick Zagres is also a great guy! He made the #s work for me and I really enjoyed our conversation. He guided me to purchase the warranty package and we're really happy we did. We plan to keep this car until the wheels fall off so it's good to have the peace of mind.Heritage Toyota is a class act - I highly recommend them!

Peter B

Nov 10, 2016

Shawn knew that we needed to make our money work for us. He paid attention to that priority by quickly realizing that beyond the trim level, we were really interested in timing our lease with the best deals and the best trade-in value for our car. He moved quickly to match any price in the area and we really felt like we did get the best possible deal. At one point we were close to a deal when the numbers the dealership were different than conversations with salesperson. After the setback, we moved forward with success.

StaciaLyn

Nov 7, 2016

Thank you so much Rob Ploof! I went into Heritage Toyota, without a lot of prior car buying experience. I had just totaled my car and was awaiting some answers from my insurance company. I met with Rob, and told him all of the details that I knew and expressed what I wanted for a car. I came back a week later with the answers from my insurance company and a plan to purchase. In the last minute I changed my mind and Rob found me EXACTLY what I was looking for and this was by far the smoothest transaction I could have had!! I am grateful for Rob and Heritage for making this experience the best it could be! Thank you

swolf

Nov 7, 2016

Rob Ploof provided nothing but exceptional service to me when purchasing not one but two Prius' within two months. Rob listened to my every want and need for not only my car but my lifestyle. After coming in with a list of demands he helped my decide to try a 2014 Prius two- he even let me take the car home over night to have a full 24 hour glimpse of what the Prius could provide for my lifestyle. Rob over the next week was beyond patient and finally sold me a 2014 Prius three, the perfect car. Two months later, the car was totaled however Rob Ploof made the process seamless and a breeze on his end, he also supported me through the insurance company headache. I now am in a 2014 Prius four and couldn't be happier. He is a family guy, he dealt with many of my family members, meeting my mom and talking with my Grandpa on the phone and assuring all their concerns to rest. We will have to invite him to our family reunion. He has definitely earned my trust and I will always be a customer of his. Thanks Rob, cheers!

kmoran

Nov 7, 2016

We came to Heritage Toyota because of Chuck Heingartner. In the 20 years we've known him we've purchased/leased 6 vehicles from him. Chuck is known for his customer service & personal care! Everyone at Heritage Toyota ensured our experience was personal, easy, and enjoyable. Being in sales myself that is important to my family! We'll be back to Heritage Toyota in 3 years when our current lease runs out!

Aiden

Nov 6, 2016

Thanks to ROB PLOOF for being such a good listener, finding the right RAV4, and working with us to get everything that we wanted! A great guy. Thanks.

saogilvie11

Nov 5, 2016

Had an amazing experience. The lease was an insane deal, and John helped us get an even better deal too! Everything couldn't have gone any smoother. The dealership even let me take the car for 24 hours so I could decide if it was something I really wanted to go with. Very happy with the dealership, salesperson, and overall experience I had and will continue to recommend and use Heritage Toyota in the future.

Steph Judkins

Nov 3, 2016

Great experience, Chuck always accommodates my needs. I love my 2017 RAV4 XLE. To be honest I am a lifelong Toyota driver and came to Heritage because Chuck did! This is the 3rd new car I have bought from him; my mom has bought 2 new from him, sister in law bought 1 new and family friend 1 used. I will continue to purchase Toyotas from Chuck! Steph Judkins

12Highlander

Nov 3, 2016

I recently purchased a certified pre-owned car at Heritage and couldn't be happier with the vehicle and the overall experience. From start to finish, every employee was helpful, knowledgeable and eager to ensure 100% customer satisfaction was achieved. I worked specifically with Angus Gunn, who was phenomenal and a pleasure to work with over the course of the time I spent looking at several models. The guys in the back shop also did a great job delivering the vehicle to an impeccable standard.

JLP

Nov 3, 2016

I was not 100% happy with a leased vehicle and after meeting with heritage staff, in particular John DeWilde, they offered MANY options to accommodate my needs. I'm very confident in their service and ways feel taken care of when I visit. I very much recommend Heritage Toyota for your dealership and car service needs!!

larson08

Nov 2, 2016

Chuck Heingartner and the whole team at Heritage walked us through the process with ease. Great car buying experience and we will back soon for sure!Thank you!Dalton and Linnea Harben

Daniel

Nov 1, 2016

I recently purchased my second Tacoma through Heritage after some long term complications with the Tacoma frame recall on my original truck. The team there went above and beyond for me, recognizing me as a member of their community and not just another means to an end. Kate was professional and prompt with her communicators via email, over the phone, as well as in person. Ryan and Chuck helped me get into a new truck and genuinely treated me as a long term customer, one whom they value and want to come back for years to come. I'm extremely pleased to have worked with them and will do my part to spread the word about their excellent performance. Heritage truly does have an uncompromising level of respect and fairness for those who seek it. I will absolutely return.

devos98

Oct 31, 2016

Our salesperson (Adam Stoner) of Heritage Toyota listened to what our family needs were for a vehicle along with our price range. He was patient and understanding and offered alternatives to meet up for a test drive when timing was limited. After several weeks, Adam located the perfect vehicle for us. We are very satisfied with our experience at Heritage Toyota.

Dompat2016

Oct 31, 2016

We had no plans to purchase a vehicle . We were just looking because our son who leases a Toyota suggestedWe visit your show rooms. We met Zac who showed us some cars and from his excellent knowledge that he shared and the overall ease of purchasing a lease we were delighted to follow through with purchase.

Underhill3

Oct 31, 2016

This is the second Toyota we've purchased with Chucks help. He makes what can be a nerve wracking process seem effortless. Friendly and informative without being pushy, a rarity in such a competitive industry. He is more than willing to work with you to see you leave satisfied with your purchase. It's after the sale though where I think Chuck excels the most. From scheduling service appointments, setting up loaner cars and more, Chuck makes you feel less like a sales quota and more like a valued investment because his ultimate goal is to sell you your next vehicle as well. It worked for us.

Shawn92201

Oct 26, 2016

John De Wilde did it again. Got me in the vehicle I wanted for a fair price. This is my third and definitely not last purchase through him and the H Team. You are in for a very pleasant purchase experience. I actually enjoy buying a car when I am there.Travis in finance had me in and out quickly and effortlessly.

Elvira

Oct 25, 2016

Shawn was very helpful, warm and welcoming. I enjoyed the test drive. I never felt like I was being pressured to buy anything that I didn't want .Shawn was was knowledgeable about the Toyota Corolla that I wanted, he took his time, gave me a few option, and I got what I needed. Thank you, Shawn!

Allison & Larry

Oct 24, 2016

Thank you, Fran and Andy, for helping my dad get the perfect car for him! We both appreciated your attention to finding him the Rav!

mjbruno

Oct 24, 2016

Have not stopped raving about the great experience I had at Toyota buying my new cute little Prius! Laz was fabulous to work with and made the whole experience fun and relaxed! He took my interests and found the perfect car that fit my lifestyle and my budget. I will definitely be returning for my next car. Thanks again Laz and the H-Team:)

Mark and Deborah

Oct 17, 2016

Just bought our second Toyota from Heritage Toyota. John DeWilde was the sales person both times and I cannot say enough good about him. Very knowledgeable, helpful, patient and just overall easy to work with. He actually listens to what we are looking for and what are concerns are and makes the whole thing work out. I have recommended him and will continue to do so. Very happy with our Prius.

Bobby520

Oct 17, 2016

Shawn was very helpful seeing as we live in New York. He took the time to help us get in a Tacoma and it seemed like we were his only force all day. Thanks we will go back !!

JlR

Oct 14, 2016

Car salesmen get a pretty bad reputation being annoying pushy and overbearing. Never felt that way with Laz. He was helpful getting the information I wanted but patient enough to give me time (weeks) to make a decision without making me feel like I wasn't worth his time not buying right away. Highly recommend. Sales manager Matt Kraft was also great. Remembered Me by name and is super friendly

ambler

Oct 11, 2016

Chuck has come highly recommended by many friends in our community. He was very helpful and definitely aims to foster good relationships with his clients. He was very thorough in showing us how the car works and was very helpful and patient with all of our questions throughout the whole process. Will definitely recommend Chuck and Heritage Toyota.

Kathleen

Oct 9, 2016

Buying a car is an exciting and scarry time. Can I get the car I want at the payment I need? Dan Pasco worked very hard to make sure we did. After much back and forth I drove off very happy in my new-to-me Rav4. Thanks Dan for everything. - Jim & Kathleen

nick

Oct 7, 2016

My wife were looking at various makes and models but when we started talking to Daniel, we quickly knew we had find the right car and the right sales person. Daniel made the experience easy and feel really good about the value of what we bought. Nick in finance was great too!

Matt- VPC

Oct 6, 2016

Purchased a certified pre-owned truck yesterday and had a great experience at Heritage. Everyone was super friendly and helpful and made the process painless. I work in customer service and know what it means to have friendly, knowledgeable people to deal with. They took care of us definitely earned our business when it's time to purchase another vehicle in the future.

Mochowen

Oct 6, 2016

We have always dreaded dealing with dealerships! Not this time! Chuck was a delight to work with! His years of service and professionalism was evident from the get go! He is a straight up guy! No bull! We left saying we would go back to him in a heart beat!

Cassandra

Oct 6, 2016

Even though I was looking for a pre-owned vehicle, I stopped in to Heritage just to check out what they had. My salesman Zack was really awesome. He helped me find a few specific options that were just what I was looking for, and within my price range. He was very persistent keeping in touch since he knew I really liked one of the cars. After I test-drove the car, I realized it was out of my price range. Zack talked with his manager and called me back to say that they could work with me on the price. Once I decided that I was serious about buying the car, I was able to take it to my own mechanic to be inspected. I was happy to find out that the car was in great shape! The process was very easy and low-stress and within a day, I was driving off the lot with my new Honda CRV. Thank you Zack and everyone at Heritage for making my experience so easy. : )

RonsRelics

Oct 4, 2016

This was our first experience with the sales team at Heritage. (although for the last 2 years our RAV4 has been serviced here). While our vehicle was being serviced, I wandered over to the Toyota showroom to ask some questions about our the end of lease (was from another dealer), options. I was immediately greeted by Andy Milburn and he escorted and introduced me to Chuck Heingartner. Within 5 minutes Chuck had explained the options and offered to explore them. In less than 20 minutes, we had the outline of a deal. After our current vehicle was inspected and the options for financing laid out , we had the parameters for the deal. We set an appointment for the following day and closed the deal.The following day my wife and I met with 'finance';.....Travis Green. He was very polite, cordial, patient and very good at explaining some of the arcane financial terms. When we were ready to depart we were introduced to Ryan Denecker who sincerely thanked us for our business. We have NEVER been treated so well at a dealership.

Lablove

Oct 2, 2016

Heritage was one of the first dealerships I've dealt with who were stress free! The staff, especially Josh Cousino was down to earth. He treated us like real people, he understood our needs and listened. I have had other dealerships push cars on me I didn't want, not listen, take way to long to go through the process etc...Josh made the process quick and painless. We were able to negotiate a price through email and then came in a couple of days later to pick up the car. Very happy with the whole experience! Keep it up. Thank you.

mmillette007

Sep 30, 2016

This was our 3rd time leasing a vehicle from Heritage. This experience was a little different with Tyler. Most of our communication was done through email. With saying that it was one of my best experiences dealing with purchasing or leasing a vehicle. after we can to terms with what we wanted and want the final cost was going to be we were in and out of the dealership in 2.5 to 3 hours driving home our new minivan.

Patrick n Tinkel

Sep 29, 2016

Chuck Heingartner, as well as Nick in financing at Heritage were great to work with. We were in the market for a Honda Pilot or possibly 2nd choice a Highlander and after sitting down with Chuck he reminded us of what our needs are for the family. I never thought of a mini van as an option when we started our car shopping. After Chuck told us the Sienna has an AWD version, and had more space for the whole family it became a no brainer. I wanted the safest most spacious car for my family that we could enjoy for many years. As this was my first ever new car purchase in my life, and the price was as much as the previous 7 cars i had ever owned combined i was psyched to get into a sienna limited premium with the great financing option that Nick had brought forward as an option in purchasing the vehicle. We have never owned a Toyota and are very excited for this new journey with Toyota. We are thankful for Chuck and his extensive knowledge of the car and his passion for Toyota in general. Both Chuck and Nick were extremely professional in our dealings with them and furthermore have been readily available to answer any questions we have had regarding the purchase. I will recommend Hertigage Toyota to any one i come across who may be in the market for a car.

Kathleen

Sep 28, 2016

Josh Cousino was my sales person. Extremely friendly as well as knowledgable regarding the RAV4 I was set to purchase. Each of the models available were there to drive and compare. He was able to help me move through the process seamlessly and in a timely manner. My biggest complaint with OTHER car buying experiences I have had is the amount of time they want to HOLD you. I have learned to just walk out. In this case, the time spent was pleasuable and well within reasonable. Thank youPS The only reason I gave a 4 for the facility is because it is freezing cold to me.... Otherwise it is beautiful and clean and easy to move around in.

KMatt

Sep 26, 2016

I visited Heritage in search of a used Tacoma Off Road. I dealt with Chuck Heingartner who assured me he would let me know when the vehicle I wanted showed up. Chuck stayed in touch, communicated in reality not generated emails and found exactly what I was looking for. No high pressure, a true concern to see my needs were being met and great follow through. A truly easy and overall great experience start to finish.

JBGoodall

Sep 21, 2016

I purchased a 2016 RAV4 XLE from heritage Toyota, and from the moment that I walked in, everyone was incredibly nice, helpful, incredibly knowledgeable and very open to working with me to meet my requirements on what I wanted to purchase!! Megan Terry was absolutely splendid with how fast she got back to me with numbers on my monthly payment, and Chuck Heingartner made the car buying process absolutely painless and a very enjoyable experience. I will absolutely recommend Heritage Toyota to everyone I know who's looking to buy a new car!

Rav4gal

Sep 21, 2016

I came in to talk about my end of lease options on my Rav4 and was nervous that it would be a big hassle. Josh came over and introduced himself and immediately made me feel comfortable. He was friendly and professional. Throughout the entire process, Josh explained all of my options and made me feel like I was in control of the process. He worked with his team to get me the best deal and I could not be happier in my new Rav4. I highly recommend Josh to anyone who is looking for a car.

NAM THANH

Sep 19, 2016

This was my first time to lease a car and my experience with Heritage Toyota was incredibly excellent. As a fresh graduate, I had a limited budget. Marc Halliday at Heritage Toyota not only helped me to find a great offer with a new Toyota Corolla ( much better than I expected in term of down payment, monthly payment and max mileage per year), but he also went extra miles to install wireless key fob for me . I highly recommend Marc and Heritage Toyota.

robing

Sep 15, 2016

This was my first time working with Heritage Toyota and it was a very friendly and professional experience. I love my new RAV4 and would definitely buy from them again. The entire staff was excellent. Phil Devoid found exactly the vehicle that was best for me and Christine Donahue made the financing easy and fast.

Bryan Aubin

Sep 9, 2016

We had a great experience purchasing our RAV4 from Shawn Carpenter. Our transaction was smooth and open...needless to say we walked away without that buyer's remorse feeling in your gut. Will do business again.

gilbet2

Sep 9, 2016

Had a great experience getting another Toyota Rav 4 - this is my 5th. Recommend Patrick Weeks as sales person and Megan Terry as sales manager. They are a great team to make it happen for me. Thank you!!!!

ldur

Sep 8, 2016

Buying a car has always been a dreaded task for me, but I was more than pleasantly surprised at how easy it was this time around. Chuck was super friendly, knowledgeable, and very helpful. I never felt pressured or worried. I believe I got a good deal at Heritage Toyota, and with that trust established, I will enjoy bringing my car to Heritage for regular servicing. Chuck and Christine both stayed well beyond closing time to finish paperwork. Overall, I would definitely recommend Heritage - clean showroom, clean cars, and everyone was totally professional. As a bonus- having a warranty on the used vehicle I purchased, and knowing it went through the 160-point inspection, really puts my mind at ease.

lesterleaps

Sep 8, 2016

We've purchased cars from Toyota sporadically over the past 20 years and Eleni has always remembered us. From start to finish the customer service was excellent..

Buickbuff

Sep 7, 2016

We were in and out of the dealership within a day, with a 2017 Toyota Camry SE. We got the pricewe wanted on the lease. There was very little negotiating with Jason Dillon and Megan Terry.Both very friendly and honest. I would recommend Heritage to anybody and I have in the past.

Mary Jane Allen

Sep 6, 2016

Marc had paperwork ready when I arrived, walked me through the process. This is my second Toyota with Heritage & the experience is always happy & pleasant.

New RAV4 owner

Sep 6, 2016

I have nothing but good things to say about Heritage Toyota. Everyone was so friendly and helpful, which made buying a car there so much easier! Shawn was so patient and made sure that we were on the same page from start to finish. If you're looking for excellent customer service, he's your guy!

VTGirl

Sep 2, 2016

Overall, unpleasant. I was welcomed friendly enough, but after the test drive, I was given what I call the old school runaround. I was not given a price in person (even though I asked) since I was considering other options.. After I emailed my request for a complete price, I got a question about color - so I answered. Then I got an email telling me a car payment? I'm spending over $20 K and I have to back into the cost? FINALLY got a breakdown and it didn't even come close to any other dealer in the greater New England area! By over $5 K including all fees! When I told him, I got "This is the first I have heard of any numbers, so I didn't know where I sat...." MY PROBLEM WITH SALES. I have to demonstrate a reason for them to offer an upfront and fair deal? How about start there? In this day and age of being able to request quotes by email (HERITAGE DOES NOT have a link), do your research and get fair price comparisons in the area. All other dealers I got quotes from were completely up front with price, breakdowns and fees. I ended up buying my HONDA almost 100% via email.

matthew fox

Aug 31, 2016

It was a very good experience for me I really enjoyed how friendly the staff was. I was really happy that I was able to buy my first car here.

jp12998

Aug 31, 2016

Eleni Floyd was excellent from meeting me when I arrived throughout the financial process to delivery. She was our initial contact when my husband purchased his first Toyota Tundra. I was so impressed with Eleni keeping track of my lease terms and contacting me to come and pick out a new Rav 4. She is AWESOME!!

Kelly L

Aug 31, 2016

I have bought a new Toyota Sienna in the past and loved it but knew I had to go to Heritage to see Chuck to get my new Toyota Sienna lease and am very pleased! Could not work with a better person or company:) Kelly at Wallace Realty

Love my car!

Aug 30, 2016

Over the years, my family bought at least four vehicles from Heritage Toyota, for good reason. In part, Eleni Floyd, one of their sales people instills a feeling of trust in the quality of their vehicles and the price. She described her motto as wanting to be as straight forward and truthful as she can be to foster positive relationships so people will return in the future. Clearly, her approach is working! She is excellent!Another thing I must mention is that I went into the dealership with three children under the age of seven (Yes, I know I'm crazy!) The staff was awesome and tolerated kids running around the show room, letting loose their balloons, and animated "talking" for several hours. They never showed frustration and tried to accommodate as best they could. It was greatly appreciated!

jonesyproductions

Aug 29, 2016

I love my new Prius Touring 3! The entire experience was great -- no stress and a friendly team. They answer questions, are fair, and made me feel comfortable. I highly recommend Heritage.

Happy Prius Owner

Aug 26, 2016

We got a great car at a great price from top-notch sales consultant Shawn Carpenter. Buying a Prius from Heritage was a pleasant and straightforward experience. Thanks for delivering an excellent value in our new car.

Lisa S.

Aug 26, 2016

He made sure to take the extra time to keep me well informed on the recall and additional recommended maintenance on my Rav 4 this week! He telephoned multiple times and had the patience to explain everything to me so that it was easily understandable. He confirmed that the additional maintenance was covered by my warranty and provided me with a rental car reducing any further inconvenience for me! Thanks

tank1

Aug 26, 2016

just so happens my wife brought her Lincoln back to Burt Paquin ford for service on Monday and had the worst experience every. She brought my Tacoma in on Wed. and said I am never going back to Paquins these guys at Heritage know how to treat people

PITA2016

Aug 25, 2016

Over this past weekend we purchased our 4th vehicle, 5th if you include my Mother's, from Heritage Toyota. Our salesman, Rob Iandoli, has spent countless hours finding the right vehicles for us, setting up test drives, reviewing features, and even finding the perfect car out of State. He is incredibly patient and puts 100% in from start to finish. It is clear that Rob sees the importance of Great Customer Service, whether the car is new or used. As long as we drive Toyota Vehicles...we will buy them from Rob.

MissEdiana

Aug 23, 2016

Heritage was the 4th dealership I had walked into that day and the first one where someone greeted me at the door. I was then introduced to Marc who took the time to sit down with me and talk about what I needed in a car, and what I needed the car to cost me. I test drove a Corolla and fell in love. Knowing that my budget wasn't as high as some, Marc and Connor searched and searched for the right value for me, and made sure it fit in my price range. These guys are the best!! I would ABSOLUTELY send anyone I know that's looking for a car straight over to Heritage Toyota.

Laura Farren

Aug 22, 2016

Laz was very informed about all the vehicles we inquired about. He was very personable and just made the car buying experience very pleasant!! He seemed eager to meet our needs and wasn't the least bit pushy which would have been a turn off for us. He spent lots of time helping us understand all the important items in our Tundra, so we felt very comfortable driving out the parking lot! We would highly recommend him and plan on visiting Laz with our next Toyota purchase soon!!

julieb

Aug 21, 2016

Chuck sold us our daughter's first car today. He was extremely helpful, informative and not salesy! The car was clean and in great condition and drove like a dream. My girl loved it! I found Chuck to be very authentic, straight forward and respectful of our thoughts and our time. We asked for his best deal and I believe that is exactly what we received. We went to a few other dealerships to show our daughter the process and not buy the first car we saw. The car was the best, the price was the best and the salesman was the best. I pick up on people's vibes within moments of meeting them. I liked Chuck and new he had our daughter's interest at heart, above the sale!We were very please with our experience. This is the 8th car we have bought from Heritage and we have never been disappointed.

Lclundell

Aug 20, 2016

Chuck sold me my first Corolla a little over a year ago and helped me find the right car with the right monthly payment for my broke college budget. Now chuck helped me find the perfect truck to help me expand my new cold brew coffee business and managed a fair trade in for the Corolla. Hands down most helpful salesman.

Fishjj

Aug 18, 2016

They treat you well as soon as you drive in. They make you feel comfortable. They do great work. I would recommend to anyone considering service to their vehicle.

HB South Burlington

Aug 18, 2016

Buying a car was something I had put off until the last moment....my car was going to leave with my daughter as she went off to student teach. The time to research cars, financing, schedule test drives, check reviews, navigate websites....yikes! It felt like my summer was slipping by. So the week before my week off I began with cars.com. Then Edmunds. Then Consumers. I looked at my budget. I prayed. Shawn was a calm efficient and personable Professional. I called on a car listing in cars.com and Shawn met me with the car ready to test drive twenty minutes later. He accompanied me on the drive, answered my questions, showed me written comparisons of six different downpayment scenarios for my budget, While I was nervously waiting for the finance manager to ready my paperwork, Shawn checked in with me as did other staff members. As soon as the finance manager had checked a critical part of my application, he let me know everything was going to work fine. I drove my car to our vacation destination later that day. Thank you so much for your time, and care.

Kit

Aug 18, 2016

Respectful and responsive to my requests. A good experience for my first time buying a car.Megan, Jon & Beth were great! Put me at ease.

Mike

Aug 14, 2016

I called Marc on a Tuesday looking for a truck that was used, fairly priced, and still warrantied. Two days later he had two for me to look at., both were excellent choices fairly priced. Saturday morning I went there, test drove and purchased a Tundra all before 10 am. It was the easiest process I had ever been through and I bought a perfect vehicle for my buisness.

Matt

Aug 12, 2016

Working with Marc to purchase our new Prius was very enjoyable. Marc made the process easy and was very thorough. I was happy with the low pressure feel and his ability to work with me so we could get the car we wanted.

sbiss2185

Aug 12, 2016

I've never had a bad experience buying a new car with Heritage. By far though, Jason Dillon has been my best salesperson! He makes me feel comfortable when I'm there and he does everything he can to meet my needs during the sale and after the sale. Thank you so much Jason for your hard work and understanding!

bfarrell

Aug 11, 2016

Chuck helped me get into my first Tacoma and I couldn't be more stoked about it! He made sure I had the best possible deal and was able to work the price into my budget, helping me feel more at ease while buying my first vehicle

anianderson

Aug 9, 2016

Toyota makes buying a car so easy! Thank you Chuck H. for making me feel at ease and well taken care of during my purchase.

M. Smith

Aug 6, 2016

Chuck found us the used Tundra we were looking for and helped work a good deal. Toyota used vehicle certification program got us new brakes and tires. Truck is great.I would recommend dealing with Heritage and Chuck.

Pmadden

Aug 6, 2016

Angus Gunn is the salesman to see!!!happy and painless. Super knowledgeable and friendly guy. If I could transplant you closer to home I would, however, I'll make the trip again in three to four years.

jeff

Aug 4, 2016

Patrick Weeks sold be a HIGHLANDER used...after the sale he handled all issues and followed up to make sure service knew what to do..I am 68 and he was the best I have experienced... Dr. Jeff McKechnie

Will_S

Aug 3, 2016

I purchased a Tacoma from Chuck H last Spring. Customer service has been above and beyond expectations! There was no pressure at the initial sale, follow up has been excellent, and scheduling any routine maintenance has far exceeded expectations. I will absolutely be doing future business here and recommend it to anyone.

Noble16

Aug 2, 2016

We really enjoyed working with Lazarus. He maintained a great sense of humor and was willing to communicate via text, which was extremely helpful. After some "intense" negotiating, we finally settled on a fair price for both.He was thorough and knowledgeable which made the whole process that much easier. Keep up the good work. We look forward to our next "deal."

VN

Aug 2, 2016

We were test driving cars within three minutes of arriving at the lot. Rob was extremely patient with us while we worked through the numbers and went back and forth a bit on color. We wound up getting a great deal on a Certified Pre-Owned Camry. The no pressure sales and finance approach was also very much appreciated! This is our third time purchasing from Heritage and the service has been consistently great over the past 14 years!

Timothy Wall

Aug 1, 2016

I came into the Toyota dealership looking for a used Tacoma. Marc Halliday helped me out. He was very informative and helped me find the right car fast. We negotiated a good deal and I was in and out as quickly as possible. I've been buying/leasing cars for about 10 years now and this was the most pleasurable experience.

Mg

Jul 31, 2016

I went on the Hetitage Toyota website and was able to find some really great certified pre-owned cars that I liked. The next day I went to the dealership and Chuck helped me pick out the one that was right for me. After a test drive, Chuck showed me several finance option. I was able to find the payment plan that best fit my budget! I love my new Pruis and will go back to Heritage when I'm ready to upgrade!

hurleyeok

Jul 30, 2016

Our experience with purchasing our new RAV4 from Heritage Toyota was exceptional! My husband and I are grateful to Phil D. for his patience and knowledge. He gave us so much of his time and was not a pushy salesman. He even came in on his day off to complete the sale! After we bought the car, his service did not end. He set up the Bluetooth and explained the features of our new RAV4 to us with the patience of a saint. Heritage Toyota is lucky to have him!

Bruce

Jul 29, 2016

We really enjoyed working with Paul Coleman and the rest of the team including Conner the manager as well as the business person who we did the final paperwork with. We have been to other dealerships over the years but the last several purchases have been here, We are from Fairfax so the drive in for service is a bit long but we can normally schedule it with other things we want to do in the city. As much as I working with the sales people, it is also a pleasure to work with the service department. We ended up purchasing both a Camry and a Tacoma this year and are very pleased with both.

customer

Jul 29, 2016

Great and prompt service, nice people and reasonable price.Will recommend to everybody.I owned 4 Toyota cars in different states and they all were great and the service was great.

Kristen Ellwood

Jul 29, 2016

I went to Heritage looking for a car to lease after my Dodge had some electrical problems. The saleswoman, Eleni, was very helpful and knowledgeable. She worked within my budget to find a car that suited my needs. She leased me a car that was exactly what I was looking for and did not try to lease me a car that was more than I needed. She was very respectful of my budget. Would definitely recommend her services.

Steve Dobrin

Jul 29, 2016

What I like about Chuck is that there is no BS with him,This is the second vehicle we have bought from Chuck. In both cases, i explained what I wanted, what we wanted to pay, and to make it happen.In both cases he did make it happen. In this sale of he Tacoma, he was really challenged, and yet he came through with exactly what we requested.Even better than that, after the sale, Chuck does not forget you. He monitors all service calls, requests, problems, etc, and acts as the liaison between us and the service department.Forget all the things you hear about car salesmen, when it comes to Chuck. I know this, because i was in the business, and he is very honest about what e can and can't do.I highly recommend Chuck, to anyone looking for a new or used vehicle.HE IS THE MAN..

F16

Jul 27, 2016

Jason Dillon, Megan Terry, and Nick Zagres make a very good, very complementary team. They are very helpful, very professional individuals to do the business with. It took us only 4 hrs to finish the transaction, and drive the new car out to home. I will recommend this team to any customer.

adams2009

Jul 26, 2016

Hands down Best Service! Rob was honest, professional, and helped me get the best deal around. Would refer everyone to Rob looking for a Toyota.

Alaina

Jul 26, 2016

Zack and Heritage Toyota are the best! Our car buying experience was simple, fast, no pressure and no haggling at all. It was a pleasure doing business with him and I highly recommend him to anyone looking for a new or used car!!

Trese

Jul 26, 2016

I was early for my 11:30am appointment by at least 45 minutes, as my sister-in-law called me to go to lunch. I went to the service center and asked if I could leave the car, but I wanted it by 1:00pm as she would be dropping me off after lunch. Tom was great! He called me at 12:25pm to let me know my car was ready. On top of the great service I always get, I wasn't charged for the State Inspection." Thank you Heritage! Thanks Tom for always being so professional and courteous!

akw

Jul 25, 2016

Very happy with my RAV4 hybrid purchase, and Shawn made it easy. Friendly, prompt, fair and easy to communicate with over email and in person. Highly recommend.

Ravingfan

Jul 23, 2016

Yup for over 12years Heritage Toyota has provided me (a single mom) and my car with top notch care and respect. Today Megan Terry helped set me up with a new car by making sure all my questions are answered, handling the arrangements efficiently and with great enthusiasm as I say goodbye to my family's hard working van. I am sad to say good bye to a great car but very grateful to keep "The H Team" filled with awesome folks just like Megan by my side. I know it sounds over the top but I am very thankful for this dealership and it's very real people. Thank You Megan!

R0deo54o

Jul 21, 2016

Purchased a new4 runner couldn't be happier with the process. Felt like a rock star while I was there! I'll be doing my business through heritage from now on.

Elawna

Jul 21, 2016

When it comes to having a stocked inventory of Certified Tacomas South Burlington Toyota had just that. They helped me compare a variety of Tacomas I was interested in and then gave me the time and space I needed to decide on what meet my needs the best. Marc Halliday worked with me from start to finish and I would highly recommend him if you are looking to have a nice car buying experience where you leave feeling good!

Scharf

Jul 19, 2016

This is our second lease with Heritage Toyota and they were fantastic! Very easy, kind and flexible. I would not hesitate to recommend this dealership! Thank you so much!

Tim Cornish

Jul 18, 2016

I had a hassle free experience with Shawn and the other folks at Heritage. The transaction was straight forward and I never felt like I was being pressured to purchase anything that I didn't want. Would do business with Shawn and Heritage again.

ginacianci

Jul 18, 2016

I could not be happier with Chuck at Toyota! Being a young women who recently graduated from college with a limited budget, I was extremely apprehensive about buying a car. I went into this experience feeling slightly jaded, as the most recent vehicle I had purchased from a private owner turned out to be a total lemon. Chuck was extremely informative, gave me many options of buying and leasing, and worked with me every step of the way to ensure I was comfortable and informed. We were able to negotiate a price and finance plan that worked within my budget, and Chuck even brought my car to my prized mechanic (on his own time!) to ensure the vehicle I was purchasing received their "seal of approval". Not only is Chuck great at his job and very knowledgeable - he is a honest and stand up sort of guy! Buying or leasing a car can be intimidating - do yourself a favor and go see Chuck!!! Thanks Chuck, I LOVE my RAV4! - Gina Cianci

highlander2016

Jul 17, 2016

We appreciated the honesty and straightforwardness of our interactions with Josh. His communication was outstanding and we developed a sense of trust in our whole purchasing experience with Heritage Toyota.

Hacafferty

Jul 16, 2016

Heritage delivers outstanding service consistently! All employees are friendly and helpful!! They make every effort to provide a positive experience . I only take my car to Heritage for service!

Toyota fan

Jul 16, 2016

Excellent service. Friendly, knowledgable staff. Even a car wash. Included advice that i did not need to rotate tires since i'd recently changed from snow to summer tires. All around superb.

Sled dog lady

Jul 15, 2016

Due to an injury I'm dealing with I decided I needed to trade my std shift truck for a RAV4 with automatic transmission. Chuck greeted me warmly and helped me through the process. He made everything go so smoothly and I drove home in the RAV. It is working out well I might add. A good choice.

Mainer

Jul 14, 2016

Had a great experience purchasing a used SIenna from HTS. We traveled 4 hours from Maine to purchase, and couldn't be happier. We got a fair deal with a hard to find vehicle in our price range.

Mainer

Jul 14, 2016

Had a great experience purchasing a used SIenna from HTS. We traveled 4 hours from Maine to purchase, and couldn't be happier. We got a fair deal with a hard to find vehicle in our price range.

mfgendron

Jul 13, 2016

I have confidence in Heritage Toyota. Great service and polite professional staff. Della Toyota in Plattsburgh is a joke. I had a recall and tire rotation, oil change, etc... no problem.

SteveT

Jul 13, 2016

The service department did a great job on routine service. I also needed an inspection sticker. Jay the Service Adviser called me to let me know I had an expired insurance card after he tried to get a copy of the new one without having to bother me. Now that's what I call fantastic customer service'

tracienoyes22

Jul 10, 2016

I have read reviews about the service at this dealership not being the best. I personally rolled in and was greeted by Mr. Jose Godoy. From beginning to end, he helped me with my first service and answered all of my questions about future services without me feeling "rushed". He took his time with answering my questions and I felt heard. He also offered me different options on future services without being "pushy". Definitely can't wait to continue my relationship with this Heritage Team! Thank You Jose! :)

Tracy Truzansky

Jul 10, 2016

Beth Grady kept our finance process moving quickly and efficiently. We had our six year old with us and we were in and out in under 20 min. MUCH appreciated.

Sarah B

Jul 7, 2016

I am very satisfied with my recent experience of leasing a new Toyota RAV4 from Heritage Toyota. Chuck Heingartner, in particular, made the process a breeze, including arranging delivery of the car to my location several hours from Burlington. Will definitely do business with Chuck and the Heritage team again!

btvbeal

Jul 7, 2016

I had a great experience, for the second time, leasing my Tundra from Heritage Toyota in South Burlington, VT. Angus & Megan were completely transparent throughout the transaction and I completely understood the deal I was getting. It was a great experience throughout and I love my new truck. Beth in Finance was also extremely efficient and helpful. Thank you Megan, Beth & Angus!

Love my Prius

Jul 6, 2016

Amber, of the Red Team, was very courteous during my recent service visit. I appreciate having a choice between the quiet waiting area and the noise allowed room.

Baileyvt

Jul 5, 2016

I am a long time customer of this dealer. I worked with Dan over a few months while I made some family decisions and focused on the kind of CPO used car that I wanted. He kept in touch exactly as often as I asked, and kept me updated on appropriate available cars and a particularly good time to buy. The day I purchased the car the dealership was very busy, but both Dan and Nick, who worked on the financing, were honest and straightforward and attentive to details about the car and the deal. I feel I got the car I needed at a good price. I hope the car lasts me for 12 years like the last used car I bought at Heritage.

Lesley Arel

Jul 1, 2016

Last year I was caught off guard with having to purchase a new car for myself. Needless to say after many dealerships I went back to Heritage Toyota { I had purchased a car there years ago]. Chuck Heingartner was my salesman and what an incredible guy. Very fast service and I walked out with a Toyota Rav 4. Restored my faith in a salesman. He is kind, considerate, funny and most important...HONEST. He wont push you and better than that he educates you on what is and is not in your budget. That is very important to me seeing how I have had other dealerships try very hard to put me in something I could not afford. I believe in him so much that last night my daughter was in need of a new vehicle. In and out in just a few hours with a new 2016 Scion IA. I truly trust Chuck. My daughter even said she is going to recommend him to her friends. Thanks Chuck and PLEASE do not ever retire.

Chrisms

Jul 1, 2016

Roger was personable, knew the vehicle and what it had to offer. I did not feel pressured and had the entire deal completed so quickly and without issue. My trade-in was dealt with satisfactorily. Andy and Christine worked hard to meet my price point! My second vehicle here and I would recommend and return! The product runs on and on!

DiannaNY

Jul 1, 2016

We chose a car online and that makes you worried about what you will find when you get there. Marc Halliday couldn't have been better through the entire process. He answered all of our questions; he worked with us to gather all of our paperwork to make sure that we would have everything and not waste a trip; and he was there to greet us after our trip from NY to Vermont. He understood exactly what we were looking for and we are thrilled with both the car and the dealership. He even gave us Ferry Passes for our trip back! Would definitely go back to Marc again.

jeffe52

Jul 1, 2016

Ryan, Paul, and Christine were all great to work with. From the start Ryan helped navigate my options and came up with a great solution. Christine helped with the financing and Paul helped wrapping it up. Thanks again.

Lann

Jul 1, 2016

Last year I was caught off guard with having to purchase a new car for myself. Needless to say after many dealerships I went back to Heritage Toyota { I had purchased a car there years ago]. Chuck Heingartner was my salesman and what an incredible guy. Very fast service and I walked out with a Toyota Rav 4. Restored my faith in a salesman. He is kind, considerate, funny and most important...HONEST. He wont push you and better than that he educates you on what is and is not in your budget. That is very important to me seeing how I have had other dealerships try very hard to put me in something I could not afford. I believe in him so much that last night my daughter was in need of a new vehicle. In and out in just a few hours with a new 2016 Scion IA. I truly trust Chuck. My daughter even said she is going to recommend him to her friends. Thanks Chuck and PLEASE do not ever retire.

Lnrkum1

Jun 30, 2016

Staff is customer focused, courteous, excellent service. Shuttle service is great. Service done on time, keep sending those coupons by mail or electronic Keep it up!

HTJieun3

Jun 29, 2016

Salesman Marc Halliday- he was very knowledgable and beat the best price from another local dealer. It was a seamless and painless experience from beginning to end. Could not be more pleased. i recommend him without reservation!

Jay NY

Jun 25, 2016

We wanted to purchase a a new (2015) xB and approached our local dealership... They stated scion didn't make that model anymore but they did have im' on their lot. I called several other dealerships and all were interested in selling what they had on their lots... Very disappointed. Called heritage in Vermont and asked if they could get a new xB, our sales rep ,Rob, asked if he could call me back in 5 or 10 minutes, (which he did). When he called back, he said he had located 3 and e-maled the details. My wife and I selected 1 and heritage had it on the lot, ready to go in less than a week... Very helpful, efficient, and " service with a smile" thanks to all at Heritage Toyota ( my apologies to finance, I don remember the person' name.. I believe it was John)

horselover5757

Jun 23, 2016

After a very rocky experience at the ford side, they worked with Toyota to trade in the car that Ford had sold me that was not stacking up from the time I bought it (3/26/16) to 6/21/16 when I traded it (see review on Ford's side). I was extremely pleased with the Toyota team and the sales man I worked with. Everyone was fantastic and so nice! I will be going back when my husbands lease is up and we will be doing business with them again.

angieandbob

Jun 22, 2016

JT was wonderful to deal with, we told him what we wanted and how much we wanted to pay and he got it done for us.

12pack

Jun 21, 2016

Another great experience having my Prius serviced at Heritage Toyota. I bought IT here IN 2006 and have been bringing it back for repairs and maintenance since 2007. Ryan checked me in and Jose handled thereafter. Courteous, knowledgeable and timely. Thanks!!!

Brian Frazier

Jun 21, 2016

I will only take my vehicle to a Toyota dealership service center for any repairs. I know I can trust the technicians to ALWAYS do a great job and keep my investment running properly for many miles to come. I especially have liked the care and frankness that Dana has provided me. On more than one occasion she has looked up previous repairs (even from other Toyota Dealerships) and walked me through several options that I have for the necessary repairs. There is never any pressure to have the repairs done. When the need of the repair is imminent she has always been very honest to give me options to get the repair done properly for the best price. My "hats off" to the entire Heritage Toyota Service Team, they continue to make me realize that my Toyota is a solid reliable vehicle which I can keep running thanks to their expertise.

Snogirl

Jun 21, 2016

Had my truck's annual VT inspection done through the Customer Loyalty Program today. Thank you so much for the perk of owing a Heritage Toyota vehicle. As always friendly staff, quick and easy from start to finish. Great dealership!

vtcarbuyer

Jun 21, 2016

Shawn was a pleasure to work with. He helped us to find the perfect vehicle and worked with us negotiate the price we had in mind. I'm so happy with my new car. I would recommend Shawn Carpenter to anyone looking for a trust and loyalty filled car buying experience.

emwendel

Jun 19, 2016

Couldn't have picked a better place to buy my first new car! I worked with JT, and he made the process exceptionally smooth. I spent a night mulling things over and went back in the following day and drove the car home. In the end I got a very fair deal on my trade-in, and walked away with a purchase I absolutely love. Thank you Heritage Toyota!

Norma Gilman

Jun 18, 2016

Tom was very polite service was great was not kept waiting very satisfied with the service. Customer service was the best. They treat you like your time is as important as theirs . I tell everyone how great heritage Toyota is.

Stephen Schwind

Jun 18, 2016

My experience with Heritage Toyota was.very positive. I worked with Marc Halliday and Conor McQuade and they were both very helpful and knowledgeable. They were not pushy even knowing I had other dealers to visit after Heritage. I would recommend this dealership to anyone looking for a new or used vehicle.

Shannonlashua

Jun 17, 2016

Mark went above and beyond to get me exactly what I wanted. He was friendly and professional and I would definitely recommend him to a friend. The whole experience was positive and I'm thrilled with my new ride!

BUGS

Jun 17, 2016

I was in the market for a new pick-up truck and I came back to Heritage Toyota because of thier sales team and the excellent service that I had experienced with my previous Tacoma. My first contact was over the Internet with Rick Rice who sent me information on available trucks and accessories. I previously had worked with Paul Coleman when I purchased my older Tacoma and contacted him again. He was pleasant, professional and above all knowledgable and helpful. I recommend the truck, company and staff to anyone looking for a new or used vehicle.

Jeanne Agner

Jun 17, 2016

Ryan did a great job explaining the work that needed to be done. My wait time was minimal. Now... if you could only guarantee there will be no snow June through September I would be even more pleased! Yes, I finally had my snow tires removed.

laduc, michael456

Jun 17, 2016

An outstanding job was performed by all the employees we met. Love doing business with Heritage Toyota and love our new 4runner. Do recommend this dealership to many of our friends.

shainabr3

Jun 16, 2016

Chuck was very helpful and goes above and beyond to get you exactly what you want for the best price. I couldn't ask for a better experience when buying a car.

seamus123

Jun 15, 2016

We had a great experience working with Laz and Nick. Everyone was very friendly at the dealership, and the atmosphere is very clean, inviting and relaxing. An added bonus is the play area for entertaining busy toddlers/babies--as we have an almost three year old! I highly recommend this dealership to anyone looking to buy or lease a vehicle!

HomeBru

Jun 14, 2016

Car buying is never easy. From the machinery to the negotiating, it's all subject to stress. Shawn Carpenter made this simple. He was knowledgeable about the Toyota Tundra, Tacoma, and Camry, as well as the other cars we compared them to. He was happy to answer all of our questions patiently, and he was efficient about getting answers from others when he couldn't provide them. He made appointments, returned phone calls, and made sure we were happy through every step of this process. He went above and beyond to accommodate, and he made the whole process easy, so much so that we bought 2 cars. When it comes time to do this again, we will go to Heritage first, and hope Shawn is still there.

Ashley

Jun 13, 2016

Leasing our 4Runner from Heritage was a great experience thanks to JT. While preparing to trade in my old 4Runner, JT was happy to answer all my questions, even early morning on his day off. We were further accommodated later that evening when we came in to complete the process into after hours, when it was most convenient for us. Thanks to Christine Donahue for also staying late on a holiday weekend to make it possible to drive our new 4Runner home! This is the second vehicle we have purchased from Heritage and we will absolutely be returning in the future for the next one.

Steve

Jun 13, 2016

Outstanding service from the first hello to new car walk through. The team left no stone unturned as the team worked to deliver a valuable experience.

TundraTundraTundra

Jun 13, 2016

Had my first service on my Tundra purchased last summer. As always, the service was excellent. They now even do our VT inspections for free. Not much more I can ask for.

NarinF85

Jun 10, 2016

Can not beat Heritage Toyota! Staff is great and really awesome to deal with. We Will only purchase vehicles from Heritage Toyota from now on!

Betty Bombardier

Jun 10, 2016

We were extremely satisfied with the sales force helping us with our purchase of our new RAV-4 especially Patrick Weeks. He was happy to answer any and all of our questions. Financing was quick and easy. Thanks again.

Kristen Talley

Jun 7, 2016

I had a bit of a unique situation financially going in to buy my first car (replacing the one I'd learned to drive with as a teenager), but the folks at Heritage were beyond accommodating! I worked with Tyler Armes, who was extraordinarily helpful, informative, and friendly. He was also able to get me a very fair deal on the car I ended up buying (which people keep asking me if it's new, it looks so good!). Any time I was waiting for him and Francis was around (his desk is nearby), he was friendly and humorous; he always said hi or chatted with me when I was sitting there. Andy also stopped by a few times to ask Tyler questions, and he was extraordinarily friendly and introduced himself even though I was already being helped, which I thought gave him and the dealer a great image! Then, when I went back with Beth to go over the finances, she was upbeat, helpful, and friendly, despite being in on a day she normally should have been off. All in all, I would ABSOLUTELY recommend Heritage to anyone!

TedHeck

Jun 7, 2016

Any auto service center is capable of taking care of a newer car with fewer than 50,000 miles on it. But it takes someone who is progressively knowledgeable about specific vehicles to properly care for an aging SUV with 260,000+ miles on it. I need a service center that is thorough enough to catch nascent problems before they hatch into full blown catastrophic failures. I really don't want to have to call for a tow truck while my family and I are stranded at Smugglers Notch! I also need a Service Advisor who is smart enough to explain issues to me in a way my non-mechanical brain can comprehend. Thank you, Amber.

Louise Lynch

Jun 6, 2016

He was able to get me the deal I was looking for with the least amount of waiting I have ever had to do at a dealership. Travis Green was also very efficient.

Emily Jones

Jun 6, 2016

I was so impressed with the friendliness and welcoming atmosphere at Toyota! I walked in and was greeted with a smile and offered a drink! I was returning my lease and signing up for another one and it was stress/worry free! Shawn Carpenter was so wonderful to work with. He reached out to me via email giving me my options and scenarios for potential decisions. He met with me and presented me with all the run downs of different price points and was able to provide me with the best option. Jason Dillon was so amazing to work with! He ran all the numbers for me and I just had to sit back and relax, He was patient and understanding with my inability to decide on what to do that would work in my budget. We test drove the car together and he provided accurate information on all the changes made to the newer model. He was informative and personable! I felt very comfortable and with his guidance was able to make the best decision for me! I would recommend anyone to him!Jeffrey O'Meara was excellent to work with in the financial department! He provided all the information on the screen so I could see and explained how everything would be handled. It was quick and easy and I felt knowledgeable about where my money was going!

rkstearns

Jun 2, 2016

...Also an incredible salesmen...Angus was helpful, attentive, and all around pleasant, to be around from the first day we walked into the day that we bought a beautiful Toyota Tacoma. My father and I were shopping around, and weighing our options. Angus understood this, he did not want to put me into a truck that wasn't the truck for me. He wanted to show us everything that they had at the dealership that met our needs, and then gave us the time and space to make a decision. He periodically checked in and made sure to make him self easily available, and when we needed him he was there and followed through with everything that he promised and more. He invested a great amount of time and patience allowing us to test drive a few cars to get a feel of them, and every question we had. When the time came, he spent a lot of time with us to make sure that we got a fair deal, and was everything we could have asked for him a car salesmen. Angus and the entire workforce at Heritage Toyota were helpful and easy to talk to and work with. With out any hesitation I would return if I were in need of another vehicle... but I don't see that happening anytime soon seeing as I am the new proud owner of one of the most dependable, bullet proof trucks on the market to date.

Snogirl

Jun 1, 2016

Thanks again to the folks at Heritage Toyota Service. I've been taking my Toyota Tacoma for the last 10 years. I really like being able to literally drive up to the counter to drop my truck off. All the service writers, technicians, and support people are friendly and want to help. They work pretty darn hard to make your life easier. Granted sometimes they have to give you not so good news, but they try their best to lessen the impact on your wallet. Thanks to Jay for getting me set up with new tires and the mechanic who was able to get my alignment done despite frozen cam adjuster bolts! You guys rock. My truck drives so much better. I'll be back :)

amy&liam

Jun 1, 2016

A year ago, I went to Heritage Toyota just to check out my options and Rob was super helpful. Although I wasn't making a purchase then, Rob took the time to provide all the information I needed without being pushy or rushing me. Since then, Rob followed up with a couple of brief emails to check in. His thoughtful and respectful approach is what led me to return to Heritage last weekend to buy my Rav4 from him! (I have to echo a previous review- as a single mom with a child tagging along, I greatly appreciated Rob's natural rapport with kids and his efforts to make certain we were comfortable through the process.) Both Rob and Travis took care of all of the details quickly and painlessly! Much appreciated!Amy

Ryan Forde

May 31, 2016

I went in to weigh in options approaching the end of my current lease. Chuck was happy to get my car serviced, and meet with me to discuss future options. Very pleasant and easy-going guy to work with and is very evident he cares about his customers. He dropped me off at work and offered to pick me up - and ended up helping me find a great deal on a new Tacoma. Glad to work with Chuck again.

Gail2560

May 30, 2016

Matt is the Top Of the Line as far as service is concerned. A pleasure to work with him. Also the shuttle drivers where extremely accommodating going out to the way to meet my needs.

resul1

May 29, 2016

The car that you sold us had and still has issues that should have been taken care of prior to the sale of my car. Some of the major problems that I have endured after I purchased the car from you are: problems with the braking system, bumper, steering/tire vibration, and transmission. Toyota guarantees that all pre-owned cars are inspected from top to bottom and any problems are fixed before the sale. Refer to the Toyota Certified Used Vehicles program (around since 1996) and the 160-Point Quality Assurance Inspection. Was the 160-Point Quality Assurance Inspection (guaranteed by Toyota) even done on my car? A proper and thorough inspection prior to the sale would have taken care of all the issues that Ive endured. You have been in this business since 1993, so I find it hard to believe that you didnt have an idea that things were wrong with our Certified Used car. You assured us that the car was in good condition. If you were not so sure, you should have been able to rely on your team there at Heritage. Was my car roadworthy??? Trusting you has caused me to lose thousands of dollars. Enjoy your commission at my expense.

Sally1214

May 28, 2016

We live in New York really wish they would provide those who live out state Ferny tickets other dealers in your area do our highlander platinum is still under warranty

dln

May 27, 2016

I recently purchased my 3rd Toyota Prius...I am now the happy owner of a brand new 2016 Prius 2. The sales person I dealt with, John DeWilde, is the current Prius "expert" at Heritage and he answered ALL my questions about the current models and what he felt I would be happy with, based on my other cars, and my questions/concerns. Plus, he told me many other "how-to" details about my new vehicle, and before sending me home, he sat in the car with me, set up all my devices, and explained any new/different features. He also encouraged me to call him if any questions/issues came up and he would set up a time for me to come in and he would go over whatever difficulty I might be having. I felt so comfortable talking with him and he definitely knows the Prius! The other 2 sales persons I had are not still at Heritage but John is a long term employee (almost 10 years now) and I have faith that he will be there for me if the need should arise.

Carni

May 24, 2016

My Tundra came with 2 year/25K complimentary oil changes. This is great but Heritage Toyota is about 40 minutes away and it would be a pain to take off work to drop it off. Oh, wait a minute, I'm working with Chuck and we live in the same town. Chuck takes my Tundra in the morning for the maintenance and drops it off when he comes home for the day. Are you kidding me? I've worked with Sales people who really made an extra effort to please me. But, I have never worked with someone so willing to maintain a long term customer relationship like he does. Chuck makes me feel like if I needed a shirt he'd offer his up with a big smile on his face. If you're going to buy a Toyota, you need to talk to Chuck.

TacomaGirl

May 24, 2016

I bought my Tacoma in June 2015 and it was a very smooth process. Daniel, the salesman helping me was wonderful to work with. Not pushy at all, and upfront and straightforward. He did everything he could to get a good deal for us. Ever since then I have brought my truck back for regular maintenance and am always greeted by friendly staff and they are all very helpful. I have also used their shuttle service a few times, and I have never arrived anywhere late. They do a wonderful job making sure their customers needs are met. My husband has also just recently taken his Dodge there to get some repairs made because we had multiple problems with the Dodge dealership across the street. Toyota was very kind and helpful through the whole process and got everything we needed repaired done in a timely manner. When I returned with my Tacoma they remembered my husband and I and asked how his truck was doing since they serviced it. I was very impressed and have never had a bad experience here. I love Toyota! :)

David O. Sweeney

May 22, 2016

I wanted a payment less a month then I what was currently paying for my trade in vehicle. I had never considered a lease due to the last experience I had with a previous vehicle back in 1989.When Angus suggested this avenue and explained to me the changes made in the leasing program then that sealed the deal. And i appreciated that. Thanks Angus!!And he's been very helpful since picking up the vehicle. He awlays tells me to contact him if there's anything I need. So he's been helpful after the the fact.

Santu

May 20, 2016

He is good person he give discount and I always buy car from him and he is awesome to dealing with customers and I buy lots of car but I buy today rav4 toyota .

RayP

May 19, 2016

I was met promptly upon arrival, reasons for service discussed and my concerns noted (tire chronically losing air). I was shown to the visitor's comfortable waiting area. Soon, the representative notified me of the cause of tire problems was a nail, and that repair was made. After all service was completed work performed was discussed and I was able to make an appointment for my next routine service. I was left with a good feeling for the whole experience.

Erin

May 15, 2016

Although the purchasing of my first new car moved faster than I had planned, it was a great experience. Chuck was honest about not wasting my time looking at multiple vehicles, which allowed us to focus on pricing for the car I was most interested in. In the end, he was able to get the price down to where I wanted my monthly payments. I am very pleased with my new car and the purchasing experience I had!

Mary D.

May 14, 2016

It was my first time, so driving the car for service was easy to find, customer service rep. was extremely kind, waiting room so very comfortable with TV, comfy seating, beverages, etc. It was a very good experience and hope that future visits will be also.

Shaun King

May 12, 2016

I'd like to thank Heritage and specifically Rob Ploof (Sales) and Beth Grady (Finance) for making my vehicle transaction among the easiest and best purchasing experiences I've ever had. Extremely straightforward, direct, honest and clear representations all the way around. I'll be back. Thank you, all.

Dreaded car salesmen!

May 12, 2016

Chuck Heingartner made our buying a car a swift and easy experience with excellent results ! A car we wanted with low mileage, enough room in back for 4 sets of golf clubs and heated seats, which he added for us at 1/2 price. Doesn't get better than that,then the Icing on the cake..... He will pick up from our house and deliver back for any service needed!

hhess1535

May 11, 2016

I just experienced purchasing my first vehicle and I could not have had a better experience. Chuck was amazing and has sold so many cars to my family and we would never go anywhere else! I highly recommend Chuck at Heritage Toyota even though I wouldn't doubt that all employees are top notch! Great, easy, and fast experience!

Trigger

May 11, 2016

Fran Pizzani made our purchase of a new Toyota Highlander at Heritage a pleasure. He worked hard to get the job done and seemed to be genuinely interested in our ultimate satisfaction.

Robbieg112211

May 9, 2016

I'm really satisfied with the vehicle and service Chuck Heingartner provided me with, from the moment i shook his hand i knew this was going to be a good experience, he's so happy and polite, he makes the stressful nature of buying a new car pleasurable. I plan on buying my next car through Chuck Heingartner and Heritage Toyota and you should to!.

uvmsharon

May 9, 2016

This place is top notch -- no pressure salesmen/saleswomen. This is my 3rd car from them and won't be my last. Thank you all.

s

May 6, 2016

We had a great experience when we purchased the new Camry. Chuck is very friendly and patient in helping us find the right car. It was very nice to work with him through the process. We are very satisfied with the services from Chuck and the rest of the team.

Sarah Mc.

May 6, 2016

Tyler was absolutely wonderful. He patiently worked through all my question and requests, and was able to get exactly what I wanted! He was cheerful, low key and a pleasure to work with. We arrived late for the actual purchase of the car, but Tyler stayed a 1/2 hour after the dealership closed and all the lights were out to walk us through the workings of our new car. The next day, I was happy to recommend him to 2 other friends who said they were looking to purchase a Toyota. Good luck Tyler...Heritage Toyota is lucky to have you!!

Cambridge lucky

May 6, 2016

As always Tom was helpful, friendly and made sure I understood what was done. Always a good experience with all the service associates. Thanks again Tom!

jsjoachi

May 5, 2016

Matt called and lead me through what was being done to the Prius and called later to let us know the service was completed. The service desk greeted us with a smile and friendly conversation. Our car was promptly brought to the front. A totally good experience.

Michael Waite

May 5, 2016

I expressed interest in a Tundra I had seen on the webite. Ed Larkin contacted me and when I went to the dealership I was greeted by Marc Halliday. He took time to answer my questions and we took the vehicle out for a test drive. Marc explained the upgrades in the new Tundra over the one I own. Negotiations were carried out in a professional and transparent way. Conor McQuade and Marc were able to conclude the deal with no high pressure sales pitch. Beth Grady concluded the financing details. I am now the owner of a 2016 Tundra. Overall a great experience.

Martin,Denise

May 4, 2016

Beth was very professional and got the job done quickly. She is a people person and seems very honest on what was best for us and our vehicle. It was very easy to contact Roger by phone and email. He was very pleasant and we both felt comfortable talking with him. He was very knowledgeable on the vehicle we purchased and we would recommend him to our friends. Ryan made use feel important and like family. The whole experience was awesome and friendly. We would recommend Heritage to anyone.

Camilla S Strauss

May 4, 2016

Overall, I was very happy with the service I received at Heritage Toyota. Chuck Heingartner sold me my Prius. He was courteous and respectful, something I particularly appreciated as a single woman buying a car.

Ed

May 3, 2016

Adam was very knowledgeable and very friendly. Did a great job of finding us the vehicle we wanted. Beth did an outstanding job as well.

Jennifer Canfield

May 2, 2016

We felt well taken care of and enjoyed our conversations with Chuck Heingartner. He was knowledgeable and skilled. No hassle, no pressure. We love our new car!

scottyg

May 2, 2016

It started with an internet contact to Nick McCarthy who followed up with the car we were looking for to the visit in person and our sales person Phil Devoid. Both were professional, knew what they were doing and friendly, pleasant and knowledgeable. The showroom was busy and clean, yet any employee who walked by said hello. We had an excellent experience. Great job everyone, especially to Nick and Phil.

sugarhouse50

May 2, 2016

My husband and I went to Heritage to lease. This is the 5th toyota that we have purchased at Heritage and we will go back! Thank you Marc!!

Jim

May 1, 2016

We as first time buyers with Heritage Toyota our experience was made hassle free with the excellent help of Chuck Heingartner. We would recommend Chuck as one of the best salesperson that Heritage Toyota has.Thank you for all your help.Jim & Lou Ann

John

May 1, 2016

I have a list of four items including some recalls on the Corolla. The experience was a pleasure. I was in and out much faster than the time promised. The service writer was accurate, clear, and pleasant to chat with. Thank you, Heritage. -- John

Happy Hybrids

Apr 30, 2016

Yesterday we purchased a new Rav4 Hybrid and a certified-used Prius V from Heritage Toyota. From beginning to end, we were treated with respect and without hard-sell tactics. The professionalism of the entire sales team from the phone receptionist to our salesman to the sales manager, finance manager and car delivery expert was top-notch, and the process was smooth and well-designed.

Maureen 84

Apr 30, 2016

I love bringing my Carolla for its maintenance appointments! The ease of getting an appointment and driving in is wonderful. Makes going there a breeze.!

MEGANANMATT

Apr 30, 2016

Megan terry is absolutely amazing, her and Rob proof did an amazing job getting us a great deal and quick and easy service! Hands down will never go anywhere else ever again

Michael.domey

Apr 30, 2016

I worked with Chuck at Heritage Toyota and I have to say that there are no complaints here. Chuck has sold many cars to my family already and he is really willing to go the extra mile for his customers and help out where other dealers may not. Chuck is honest and friendly, but he doesn't sugar coat the facts. Chuck and Travis Green were both willing to stay late to make a deal which shows a great work ethic. I appreciated the work from all of the heritage team and I look forward to continuing business in the future.

Shop27

Apr 30, 2016

Working with Rob and Travis was very straight forward. Rob found the truck I was looking for and kept me up to date on its arrival. One of the easiest purchases I've ever made!

NIKELPIM

Apr 29, 2016

I have been purchasing Toyotas for over 20 years and this purchase was by far the most pleasant. I love my new RAV4. I would work with Angus again.

Ldybnkr

Apr 27, 2016

Went in for my winter tires to be changed over to all seasons. As usual Dana greeted me with a smile. She told me how long to expect to wait for the change over to take. In a hour she came and got me in the waiting room. Held the door for me to get into the service area, had a nice friendly conversation and I was off.If you could clone Dana you would have a wonderful service staff. She embodies the definition of excellent customer service.

Go Giants!

Apr 27, 2016

Chuck helped us with the purchase of our Rav4 last summer and continued to be in contact to be sure we were satisfied and everything was going as we expected. He made sure we knew that he would do everything he could to help us if we needed anything. The car we bought was a certified pre-owned vehicle. After driving it for most of the summer and fall, I decided to put on snow tires for the winter. When the all season tires that came with the vehicle were taken off, they appeared to have much more wear than I expected and I would not have felt comfortable putting them back on in the following spring. When I mentioned this to Chuck, he was very understanding, he spoke with Ryan Denecker about a resolution and we reached an agreement that was very satisfying to me. He was very responsive and when I brought the car to Heritage to have new tires installed, Chuck gladly loaned me his own personal vehicle. It's been a great experience dealing with Chuck and we hope he is available when we decide to replace our other aging car within a couple of years.

Jamm299

Apr 26, 2016

Chuck was quick to present our options for lease and made it a very easy process. Chuck and the staff stayed late to make the deal and had the car ready for us to drive home that night. We were extremely happy with their efforts so we didn't have to drive back another day! Chuck was also able to help our son with the lease of a new Corolla. We hope he will be around at the end of our lease so we can work with him again. He is ready and willing to help with any problems or concerns we have and we will not hesitate to contact him. It was a great Experience!

Jenny & Liam

Apr 24, 2016

My partner and I were pretty apprehensive of the car buying process, especially in a dealership setting. Fortunately, we had the great luck of having the literal door to Heritage ToyotaScion opened to us by Chuck Heingartner. Chuck was a trustworthy leader and listener in matching the ideal car and price to our preferences, respectfully maintaining our boundaries and thoroughly answering our many questions. As young people and first time car buyers, we were so incredibly pleased by Chuck's depth of experience, genuine nature, and insight as a salesperson of 35+ years. Christine Donahue also made our time reviewing warranties and finalizing documents one that was informative, honest, and reassuring. In total, we were put at ease by a completely smooth process, and in the end, smitten with the product, a new Prius two!

Val

Apr 22, 2016

We just purchased our second Toyota from Rob. His passion for the Toyota brand has kept us coming back and turned us into believers. We have recommended Rob to several friends and family and they have all been incredibly happy. He goes above and beyond - even entertained our kids that we foolishly took car shopping! Thanks Rob!

Happy customer

Apr 21, 2016

I had a very good experience rolling over into a new lease of a Tacoma dealing with John DeWilde. This is my 5th or 6th vehicle purchased or leased from Heritage. I have always received great service in a very timely manor from the staff there. It also really helps that a Toyota is a very reliable car or truck.My first one was purchased in 1972!

HW1

Apr 21, 2016

My wife and I had been looking for a new vehicle over the past few months and we feel very fortunate to have come across John DeWilde one winter day in the Heritage parking lot. He greeted us right off and showed us a few vehicles that we had an interest in. John listened and worked with us at our pace and kept in touch with us when we would stop by the dealership or by email when we had a question. In purchasing this particular vehicle we wanted to make sure that we had the right salesperson and dealership and we feel very strongly that we succeeded in doing both. Thank you John for your knowledge and help in getting us the right vehicle.

timothybourne

Apr 19, 2016

Just bought our fifth car from Heritage. We keep coming back because of the quality of the product and the sales experience. Shawn Carpenter was very helpful in our decision to purchase. We felt that we were treated respectfully and fairly. We recommend Heritage and Shawn.

Patricia

Apr 18, 2016

Matt was very helpful. He even caught the fact that I didn't need an oil change because I use synthetic oil and put few miles on my car. He pointed out that I could safely put it off until October when I come bacck to switch to winter tires.

vtjerry

Apr 18, 2016

I have now dealt with Chuck Heingartner for two purchases. My 2014 Tundra and 2016 Hybrid RAV4. I have never met a more knowledgable person in the entire process nor experienced such a low pressure situation in purchasing a vehicle. I am not young so i have bought a few from multiple dealers. So long as Toyota makes what I am looking for my next will also be from Chuck.

Wm Darrow

Apr 18, 2016

Heritage's Chuck Heingartner put me in just the right vehicle with minimal hassle. My last two cars I shopped for and bought off the net. When I stopped to look at Heritage's inventory one afternoon several months ago I had low expectations. Chuck came out and said hello and we chatted briefly. He was pleasant to deal with - low key and considerate. We stayed in touch off and on for several months by email - he never pushed things. When I was ready to pull the trigger I emailed him what I wanted, how much I was willing to pay, and what I needed for my trade-in. Again, I expected to buy (and sell) off the net but thought I'd give local a try. Chuck suggested I stop by, and showed me the perfect vehicle - just what I wanted. Again, he didn't push it and was easy to deal with. He gave me a very competitive price - going up against dealers and private sellers in a 250 mile radius. I took a day or two to think about it and run the numbers. It was a good deal forward and backward. Thanks Chuck for making it happen.

Sam1018

Apr 15, 2016

It was a pleasure working with Rob. He worked diligently to find a Toyota Highlander within the price range that worked for my budget. I drove away feeling satisfied with the quality of service, professionalism, knowledge, and his willingness to go above and beyond to ensure that I was fulfilled with my purchase.

ToyotaDriver

Apr 15, 2016

The vehicle intake process is better than any place I've ever been. Fast, friendly, drive you right in. I had mine in for recall work and there was no cost for that. They gave me a rental car. It took a while to get the parts, but since I had a rental it didn't matter much to me. My only issue is there was a smell in the car and some grease on the driver seat. They could have cleaned up better.I did have some additional work done that I did need to pay for. They are high priced compared to my local mechanic. But the service is excellent.

Joan

Apr 11, 2016

As always the service is over the top!! Friendly and attentive to your needs. I have now owned a Toyota for 15 years, and cannot complain about their service and honesty!

jsjoachi

Apr 8, 2016

I had very confident experience dealing with Tom Kulhowvick for our periodic maintence on our Sienna. When I first drove in the day before we were scheduled, the gentlemen who greeted me was friendly and willing to help. Then Tom approached and introduced himself and explained what he would be doing. We then returned to his work station and verified what work was needed and he gave me an estimate of cost and time. We thanked each other and I was on my way. The surprising thing was a phone call that evening and he told me the car was ready to be picked up in the morning, a day ahead of time.Thank you very much for the more than prompt and friendly service.Oh, also when I arrived to pick up the vehicle a very pleasant young lady assisted me, she was again, friendly and helpful. It was a good experience.John Joachim

Dave

Apr 7, 2016

Matthew was very helpful in meeting our needs for the 60k mile service in a timely fashion. We live in Lincoln and had a tight schedule to meet. This service visit also included VT State Inspection and recall for (PWMS) This service has met our needs and the vehicle was returned to us in clean condition. Thanks

Frankie

Apr 7, 2016

I have been going to Heritage Toyota for nineteen years now. The service in sales and repairs/maintenance is always excellent. I would be happy to recommend Heritage Toyota to anyone looking to buy or service a car. Thankyou so much, Frankie

Anne

Apr 6, 2016

I had a happy experience with Heritage Toyota over the past couple of weeks. My contact with the dealership was primarily with Marc Halliday. Marc was respectful and pleasant to deal with. He managed to balance keeping in touch with me and not hounding me with phone calls and emails. He was knowledgeable and thorough about the vehicle and about the procedures necessary in filing out the paperwork. I also had contact with Matt Kraft, who I found to be pleasant and eager to help me finalize buying my car. Nick Zagres assisted me in the final financial paperwork and he was so personable that I felt very much at ease.It has been a pleasure doing business with Heritage Toyota (my second experience with the dealership) and I will recommend Heritage Toyota in the future;Anne

P. Fleury

Apr 6, 2016

This was the second vehicle that I purchased with Heritage in the last 5 years. Our visit was just to look around and see what was available, didn't plan on purchasing one that day but we did. Roger was great in getting me into my New Rav4 SE. Thanks again Roger! Also want to Thank Jeff O'Meara and good luck in your New Adventure..

vtmom

Apr 6, 2016

Daniel Pasco, sales representative was very easy going and helpful when I was choosing to buy the Toyota Highlander. I made the purchase, and love the car. Thank you

P. Macomber

Apr 5, 2016

The Service Department found an emergency slot for my car, and assessed (and fixed!!) my car's problem in a most effienct, professional manner! Excellent!

lizzy the cat

Apr 4, 2016

Our experience was all that we could have asked for. Our sales representative was courteous and found us the vehicle we were looking for. Perfect

revdfrost

Apr 3, 2016

I had always wanted a Toyota because I heard they were a great vehicle but when I went in I found it isn't just the vehicles that are great but the salesman and service as well! Josh was a pleasure to work with! He was kind, polite, easy to talk to and deal with! If you are looking for a Toyota in the greater Burlington area I would highly recommend Heritage and if you go I would highly recommend asking for Josh! My brother went in a few days after me and he had the same opinion of both the dealership and of Josh!

Paul

Mar 30, 2016

My wife and I went to Heritage to tryout a Toyota Tundra. We were greeted by Adam Stoner when we walked in. He got a vehicle for us to tryout and we took it for a drive. We liked the vehicle but they did not have a color on the lot that we liked. Adam said they could get the color we wanted but it might take a few days. After we found out what we would be allowed for our old truck we said put step tubes on and you have a deal. He called us 2 days later and said the truck was being loaded onto a train in Texas and it would be here in 10 or 12 days. Picked truck up today. This is the way purchasing a new vehicle should be. Fun and non stressful. Thank you Heritage and most of all you Adam for making this an easy and enjoyable experience.

C. Wakeling

Mar 30, 2016

I had a great experience working with Daniel Pasco. He was very patient with me. I felt no pressure and that he was on my side. He seemed more concerned with my happiness then his need to sell a car. Made sure the car was perfect before I left the lot. Wanted to make sure I was totally sure on the car I was picking. Also Nick Zagres in financial was amazing as well. Thanks for the making my experience a good one.

Kevin Endres

Mar 30, 2016

As someone who has literally purchased hundreds of vehicles over the years for my fleet and personal use, I had to take the time to say thank you for your professionalism and pleasant interaction with my mother-in-law and myself. Jason was enjoyable to work with and Nick explained all money matters clearly and concisely...and the numbers added up correctly! It is clear that you both enjoy your jobs! I especially enjoyed talking and sharing stories with Nick. Now, if you could only get my mother-in-law's name spelled correctly...

A. King

Mar 27, 2016

We went into Heritage after seeing a car on Cars.com. We wanted to just look at a car and were not sure that we could make it work. Marc was patient and willing to trust us. We took the car for a drive and were in love. When we went back to the dealership, he worked with us to negotiate a price that would work in our budget and then, even after all that, let us take the vehicle out again to have our trusted mechanic look at it. We were nervous that we would get "talked into" a car that was not going to work for our family but that was not the case here. Marc wanted to get us into the car that would be best for what we wanted and was willing to work with us until we were sure of what we were purchasing. We have already decided that when we have to replace our second vehicle we will give Marc a call. We trust him and that means a whole xxxx of a lot when making such a big purchase.

savage,m05656

Mar 27, 2016

Had an "awesome experience" at Heritage Toyota. Marc H was on roller skates (or should have been) the day we leased our RAV4. Though very busy, he made sure all our questions were answered, all "t's" crossed and all "i's" dotted. He worked very hard to keep us within our budget. Thank you Christine D. for all the financial explanations and calm atmosphere. Also, to all for staying past your normal hours so we were able to drive our RAV4 home. We rate our experience as Excellent. The survey below is a little confusing. Is #1 terrible or excellent???Mitzi and John Savage, Johnson VTjsmaatpshift.com

GambleK9

Mar 25, 2016

My overall experience at Heritage Toyota was very pleasant. Adam worked hard to craft a lease that would work for my budget, while providing the options my wife demanded. Adam was polite, knowledgeable and professional throughout the entire process and I walked away feeling great about my choice. My wife LOVES her new van. Thanks Adam and the Heritage team!

jcmurray

Mar 25, 2016

Had a wonderful experience purchasing a Highlander from Heritage. Jason Dillon was thoughtful, knowledgable and professional. Absolutely no pressure to make a sale. And always very prompt in returning calls. Jason worked hard to make sure we were satisfied with the deal and comfortable throughout the entire buying experience.

Karen C

Mar 25, 2016

We really enjoyed working with Shawn Carpenter at Heritage Toyota earlier this year when we bought a new Prius V. He was very informative and helpful and gave us our space to really think about the next car we were buying. Thanks, Shawn, for going the extra mile for us.We've enjoyed working with Heritage Toyota over the past 10 years since we moved us here. We had already had a Highlander when we moved to Vermont and since then have bought another Highlander from Heritage and now a Prius. We're always very satisfied with our experience at Toyota. The Service Department is always polite and informative about the work we need done. We trust their judgement. Both the Sales area and the Customer Service area are spotless. It's a pleasure to deal with them.

ADKR

Mar 24, 2016

I have been looking nationally for several months for a Certified Used Toyota Highland Limited with less than 30,000 miles and under $30,000. Along the way I learned through ratings about horrible experiences people were having with bait and switch, add-ons, appointments ignored and some outright lies. I decided to not even inquire about cars from a dealer with less than a four star rating in "Dealer Rater", Cars.com, and Yelp. Lucky for me I found a Highlander at Heritage Toyota in Burlington, VT.I began by emailing Ed Larken of their Internet Sales Team. He got back to me immediately, confirmed the car was available and set me up with an appointment the next day. Upon arrival I was met at the door and taken to see Ed. Ed introduced me to Angus Gunn who would handle the test drive, answer questions and consummate the deal if I decided that this was the car I wanted.Angus was low keyed, polite, and knew a lot about the car I was looking at. After some initial conversation we went out and test drove the Highlander. It was in pristine condition, spotless inside and out, and almost looked new. Returning from the test drive we discussed the price and my possible trade in. I rejected their offer on my car and negotiated a price for the Highlander that was below book and below the regional and national average for this vehicle. Angus knew I could not complete the transaction that day and needed my wife to see and agree to the purchase. There was absolutely no pressure and no threats of a "one day only" price that other dealers have tried on consumers. I left with a handshake agreement to be back the next day.My wife and I arrived, met Angus, and were shown the Highlander. We then went through all the initial paperwork including financing part of the price through Toyota and giving a down payment on VISA and by personal check. Again, no pressure, no hassle, no tricks, no delays. At this point we met Travis Green, the F & I Manager, to sign all the paperwork and get the payments set up. I dread talking to finance people because of the pressure to buy extras, add-ons, and the little problems that pop up suddenly. Not at Heritage! Travis explained each page and the offers we could opt for if we wanted to, but no pressure to do so. We ended up making one change based on his information that will serve us well down the road. Because of our excellent credit rating we were able to get an interest rate below the advertised rate which was already lower than any other lender. All papers were signed and we were done in a reasonable amount of time.Next, Angus gave a thorough tour of the Highlander and made sure we understood all the electronics and options on the SUV. Again, his knowledge of this vehicle was very good and he answered many questions. We shook hands, were thanked and sent on our way. The entire process took about two hours. We were very, very pleased with our experience from the initial contact through the final good-bye.

caleb927

Mar 24, 2016

My wife and visited four dealerships on March 15th and each of them, we did not get the deal or service we wanted. We also had our 4 month old baby with us at the time. As we were driving by Heritage she suggested we stop and take a look. As we got the baby out of the car, Rob met us in the parking lot not with a sales pitch but with general conversation. After going over our budget with Rob, he was able to get us into a beautiful vehicle that fit our budget and family needs. He worked very hard for our business but seemed to make it a point not to try to sell anything but simply inform us of our options. I really appreciated his approach and style. We both felt comfortable throughout the entire process. It is hard to believe he is as good as what he does only being in the industry for such a short time. I will be referring my family and friends to Heritage and Rob Ploof! Well done by all involved; we greatly appreciate it!

Neverdunn

Mar 22, 2016

My family and I stopped at Heritage to look at a truck I had seen online, really out of curiosity versus necessity. It was a cold, rainy day, but Paul Coleman went out of his way to make my family comfortable while he got the truck for us and set up a test drive. It was a painless as could be; my kids were entertained and didn't get bored while I went on the test drive and worked out the details on a very spur of the moment sale. Great guy, very low key and made sure to take care of all of the details we discussed, Perfect. I would highly recommend Paul and the folks at Heritage...

RAV4girl

Mar 22, 2016

Heritage Toyota is simply awesome to deal with when buying/leasing a car. I recently purchased a 3rd vehicle from them in January. My previous vehicle was a lease (also from Heritage) and when an issue came up 2 months after turning the car in my salesman, Jason Dillon and his Sales Manager Megan Terry went out of their way to make things right!!! Unbelievable Customer Service all the way around! I have been and will continue to be a returning customer at Heritage Toyota. Heritage even managed to make a convert out of my fiance who was a loyal Ford owner into a extremely satisfied Toyota Tundra owner. Thank you Jason Dillon and Megan Terry for all your hard work. #infinitidrifts #heritagetoyotarocks

Connie

Mar 18, 2016

Marc was very responsive to our wants in buying a new Prius. The one item we did not like in our new car he is having replaced. He also called to see how we liked driving our new Prius. He was helpful without being pushy. On the whole it was a good experience.

Huntingfire

Mar 16, 2016

I have had the pleasure of working with Paul Coleman in sales four times now,and with four Heritage vehicles in our driveway these good experiences don't happen by accident.Paul found just the right truck for me and his professionalism and patience are greatly appreciated. I also want to thank Rob Slater and Tim in parts.They got my tonneau cover in record time and eventook the time to install it-very much appreciate guys. Big fan of the H-team here.

katbyrd22

Mar 14, 2016

After leasing a Toyota Tacoma, we brought in our 2003 Matrix to see what we could do. Rob worked overtime to help us find something that fit our budget. We didn't think we could get another car. But Rob worked a miracle for us. Now I am driving a 2016 Scion iM! I can't imagine anyone working harder than Rob and we are so delighted. We both have safe cars that won't be surprising us with unexpected repairs every month. Thanks to you again, Rob. We couldn't be happier!!Kathy and Michael Larkin

kadric123

Mar 11, 2016

It was my son's first experience with purchasing a truck. Angus was great with him. Very personable, excited for my son and the entire process was painless. All our questions were answered, we were able to negotiate a deal in what seemed like minutes and my son was able to drive off the lot with a 2016 Toyota Tacoma in the matter of a couple of hours. Would recommend Angus and Heritage Toyota to anyone looking for a change in vehicle

katbyrd22

Mar 11, 2016

We worked with Rob Ploof to get a Toyota Tacoma. My husband has wanted a Tacoma for years and we never could make it work. Rob made it work! He is excellent and worked diligently to make everything work! He helped in every way possible and we very much appreciate his efforts and enjoyed working with him very much.Michael and Kathy Larkin.

Jbrill1

Mar 8, 2016

I had a good idea on what i wanted to happen when shopping for a new car. I got everything i was looking for and more with the help from Toyota (Marc H.). They made it a very painless process! Couldnt be happier with my choice to purchase from them. :)

Georgia2

Mar 7, 2016

I met Angus on Friday afternoon. Told him that I'd like to look at both a Tundra and Tacoma. He was pleasant to be around and answered all my questions. After I decided to look more deeply into the Tacoma I mentioned that I neede to show my wife. Three hours later we drove off the lot with our 2016 Tacoma. Angus made my wife and I feel welcome and relaxed. We swapped many car buying stories. Both Megan Terry and Christine Donahue were friendly and precise with all the numbers. Thanks for a great experience. Chris M

jacoblmayhew1995

Mar 7, 2016

Just purchased a great little compact car from Jason Dillon, who helped me out tremendously and did all that he could to get me into a new car. He was an awesome help with deciding what car to go with and also extremely knowledgeable about the entire line-up of cars he was selling. Jason was very thorough and professional throughout the entire deal. Most definitely would recommend both Jason and Heritage Toyota to both friends and family, as well as return for future business!

Jluke11

Mar 7, 2016

My family and I were on our way to a ski vacation in VT. On the highway, my vehicles passenger side window inadvertantly opened. We were unable to close the window. Thankfully the weather was mild and not snowing or cold. We pulled into Heritage Toyota without an appointment or calling ahead. I walked into the service area and met Tom Kulhowvick. He immediately took a look at the window, assessed the problem and said they could fix it within an hour. Tom was friendly, relaxing, and kept us at peace. In addition, Tom arranged to have a courtesy vehicle take my boys to a the Burton Headquarters. This was a real treat and unexpected. Within the hour, we were back on the road. Tom was amazing and professional. I left the dealership wishing there was a way to thank him. The entire experience could have been miserable, but Tom and the team at Heritage took care of it and made it a small hiccup in our travels.

Nperalta

Mar 7, 2016

I had a great experience during the process of leasing a car for the first time. all my questions were answered and did not feel pressured at all.

MaryBL

Mar 5, 2016

Very helpful staff- worked hard to find us the deal we needed. Answered all questions and treated us great! Will return for any subsequent purchases- worth the trip!

Maura J.

Mar 2, 2016

Marc really listened to what I wanted in a car and what my budget was. Then he took the time to find exactly what I needed and had the car ready for me to test drive when I arrived at the dealership. I never felt any pressure to look at a car that would not meet my needs. This is the second car I have leased from Heritage Toyota and the experience has never been anything but amazing.Travis walked me through the paper work at just the right speed and answered all of my questions. He made sure I had all of the necessary coverage and did not pressure me to purchase any additional products.

Mel1

Feb 29, 2016

Angus was very welcoming and helpful the first time we met him, and was wonderful to deal with through the whole sales process. Definitely worth the travel for us.

Tylerb94

Feb 29, 2016

My dad and I both bought new tundras from Heritage Toyota and we both had great experiences. If your interested in a vehicle contact Mark Halliday, My dad and I both went trough him and couldn't be happier! Very friendly people to work with. I even had my dog with me and one guy brought him out water. They go above and beyond for their clients and its shows.

Bill Swett

Feb 29, 2016

The entire Heritage Toyota experience was great. I was given all the facts, figures, time, to make my purchase decision.I've been a longtime Tacoma owner.It's a great product .

Cheryl and Erik Joslin

Feb 27, 2016

Shawn Carpenter rocked it! He was straight forward and got us exactly the car we wanted within the monthly payment we wanted to pay! Thanks!

Jason and Shawn

Feb 27, 2016

Wonderful buying experience! Low pressure atmosphere, professional and excellent customer service. Rob Ploof and Megan Terry are simply awesome. We walked away feeling comfortable about our decision and knew we were working with a dealership who stands behind their product. Highly recommend!

M.G

Feb 27, 2016

After a terrible experience with Volkswagen, Chuck made our transition into a Toyota worry free. He listened to me about my families needs and gave us the car we needed. I appreciate his sincerity and assistance after such a horrifying prior experience with Volkswagen.

ebg

Feb 24, 2016

In for 10,000 mile service. Excellent service, very professional and courteous. In on time and out in minimum of time. Tom (service rep) made the service visit extremely pleasant.

andyi

Feb 23, 2016

Great to do business with. No hassles about warranty/care plans. No surprises, did what you said you would. Kudos to George "K". friendly and competent.

Michelle

Feb 23, 2016

Shawn Carpenter was able to get me into the vehicle I wanted, for the price I want, and did so in an efficient, personable manner. The whole feel of the dealership is clean, professional and customer oriented.

Scoto

Feb 22, 2016

I bought a Toyota Tacoma from these guys in November 2014 I tried to get a oil change for it before I took it for a trip and was told three weeks Unacceptable I have not been back since I even saved the email from them I have a buddy with a Toyota tooSame problem Have to take it to another dealer in St. Albans Not a happy customer

SteveT

Feb 17, 2016

Service was prompt, courteous and professional. Everything was done timely and correctly. The service was exceptional I know having worked in a Toyota dealership years ago how hard it is to run a service department, and Heritage has that down perfectly!

Mattie P.

Feb 16, 2016

I had great experience last week at Heritage. I worked with Chuck Heingartner- the process was smooth, all my questions were answered, and overall my experience was great. I leased a Rav4. This was my first experience doing a lease and working a with a dealership. The process wasn't drawn out and I felt Chuck was honest with me on my trade-in as well in negotiating the lease the payment. I wanted a hassle free process and that's what I got! I would highly recommend Chuck for folks looking to lease a Toyota.

John O

Feb 16, 2016

We had to buy a car unexpectedly after our second consecutive Honda hybrid failed us. Chuck made our experience personal and professional. He was thorough and helpful with all of our questions and considerations under the circumstances. He never made us feel pressured and took great care of us from start to finish. We definitely were made to feel part of the Heritage family and are grateful for the great experience we had. Thanks Chuck and Heritage, you helped turned a bummer situation into a positive one!

Bruce H.

Feb 14, 2016

I would highly recommend Shawn Carpenter if you're in the market for a vehicle. He's got a great personality and truly cares about helping his customers. Thanks to Shawn & Travis Green, I was able to get out of my Chevy Cruze and into a certified used Tacoma. Even though I was "buried" with negative equity with my trade, these guys still made it happen! Many thanks! I will most certainly return to this dealership!

Jamiami

Feb 13, 2016

Roger Patterson was great to work with during the purchase of our new 4Runner. He is very knowledgeable about all the models and we never felt pressured. It was a pleasure to work with a professional. Regards, Jim and Cathy

Tom B.

Feb 13, 2016

Everything about buying my new 4Runner was smooth, thanks to Chuck. He's a great guy, someone you'd want to hang out with, who also knows a ton about cars and selling. It was nice to deal with a pro to help walk me through the process, listen to my goals, and get to a win-win deal. It really was a good experience all the way through. I'll be back to work with Chuck for our next car.

Pam Mackenzie

Feb 11, 2016

Thank you for the care and attention you give my vehicle. It is a pleasure to work with you. Great follow up and attention to detail.

Gavin

Feb 11, 2016

It was great to work with such a professional salesman. I had him on the phone so many times asking question and changing things until I finally settled for the right truck. Jason was extremely patient with me and extremely knowledgebile of what I was looking for. Thank again Jason for all of your hard work. Robert Plank

oliflo6

Feb 5, 2016

Lazarus Koep was great to work with. He was knowledgeable about the trucks and the financing options. He gave me his personal phone number in case I had any questions and answered my texts promptly. I will highly recommend both the Heritage dealership and Lazarus to any friends looking to buy a vehicle.Travis was great as well. All around good experience.

Single mom

Feb 4, 2016

I have had nothing but outstanding service and sales from Heritage Toyota. I bought my vehicle there and I only have me vehicle serviced there. I drive 30 miles to the Heritage Toyota Service Center, even though there is a Toyota service center locally in my town. The Toyota dealer and service center in my town has a bad reputation amongst the locals and word of mouth goes along way in a small town. I will buy my next vehicle from Heritage Toyota and also have it serviced there because of the quality received to there customers.

Happy, Susan111

Feb 2, 2016

Marc is the first salesman that really listen to me. Heard what I wanted in a car and found one. Had my car on the first visit, after my test drive. Marc and Christine made this my first best experience.

car

Feb 1, 2016

Megan Terry and Marc Halliday are fantastic sales persons. My wife and I make stopped for the second times around looking for car and finally found what we want we the help of Megan and Marc and end up buying it.

Elke J.

Feb 1, 2016

My husband and I have always bought our cars off craigslist, friends, or family. This year we decided it was time to buy a new car. We did our research and we went to a couple different dealerships. The first dealership we went to we were there for 3 hours and by the end of the 3rd hour we were about to sign until I looked at my husband and said I think Im going to cry. He looked at me and told the sales rep that we never intended on signing papers or buying a car today and that we needed to take the night to think about it. The next day we decided to go to Heritage Toyota instead, where we had Chuck Heingartner assisting us. We told him our dream car and we told him our budget. He and his team somehow managed to make the two work together as well as getting us a great service package. Not to mention they gave us an extremely fair price for our trade in! Needles to say when I left there I may have felt like I was going to cry, but it if I did it wouldve been tears of joy not because I felt pushed or unsure! Ive never felt so respected by a sales rep before. I felt as though they truly cared about me, my needs, my budget, everything. I would recommend this team to ANYONE! Not to mention they all help each other out and work as an actual team. I just couldnt be happier, thank you Chuck Heingartner, Megan Terry and Travis Green! You made our first car buying experience great!

satisfied customer

Feb 1, 2016

Jason went above and beyond to see that I was pleased with my purchase. When I didn't like the Toyota cargo mat, he got the Weathershield one I was expecting with no problem.The other day he reached out to see if I had winter tires for the car I traded in, much appreciated as I hadn't sold them yet.Jason was professional, courteous, and easy to work with. I will look forward to my next transaction with him.

lpyoumell

Jan 30, 2016

Chuck Heingartner and Seth Tracy are making what could be a difficult situation extremely easy. Heritage inspected my frame, and when it failed, provided a loaner truck for as long as it takes to fix my truck. Thanks!

Northeast kingdom

Jan 30, 2016

We purchased a Tacoma from Josh a few weeks ago. We had to bring it back today (a 2 hrs drive) for three things to be done. Josh arranged everything, made sure it went from department to department. He gave us a loaner car and we went shopping while he handled everything. Fantastic experience.

Luke

Jan 30, 2016

Chuck Heingartner and Seth Tracy are making what could be a difficult situation extremely easy. Heritage inspected my frame, and when it failed, provided a loaner truck for as long as it takes to fix my truck. Thanks!

Kelly Adams

Jan 28, 2016

We had the pleasure of working with Daniel to purchase our new Prius V. Car-buying is one of my least favorite activities in life so I was not eager for the experience but Daniel was polite, kind, and a good listener. He heard what our questions and concerns were and helped us move through the process more quickly than I thought was possible which was a great bonus. We appreciated his mellow style and found it easy to talk through the details. We are delighted with the car and definitely recommend working with Daniel.

Lnrkum1

Jan 28, 2016

I appreciated the shuttle service. Job was done on time. Service people are courteous. They greet customers with smile and respect. Keep up the good work in Service dept.

SaraWas

Jan 26, 2016

Chuck was very professional and listened to what we wanted and was able to deliver just what we asked for. He was very easy and pleasant to deal with. Appreciate his personable attitude and interest in knowing what the customer is looking for.

SaraWAs

Jan 26, 2016

Just bought the 20126 RAV 4 Hybrid and love this car. It is our 8th Toyota and the 4th from Heritage Toyota. These folks know their business, sell great cars and bend over backwards to fit your needs and wants. Service for the past 8 years has been fabulous. They know the meaning of "customer service". After shopping around to see if maybe we would get something other than a Toyota for this purchase, we came right back to Heritage. The car is beautiful and the people are great to deal with at every level.

Chelsea

Jan 26, 2016

We recently purchased a Toyota 4runner and had a fabulous experience. Both Megan and Roger were a pleasure to work with. They listened to our needs and wants and were able to find us a vehicle we were looking for with everything we needed plus much more and come up with a price that fit our budget. We never once felt pressured. The service was above and beyond our expectations! Thanks for everything to both of you!

VTMom05446

Jan 25, 2016

This was my second purchase at Heritage and fully satisfied. They worked hard to get me the best deal possible along with a great interest rate. Highly recommend!!

snobusy

Jan 22, 2016

Was having problem with parking brake release, pull in to the service bay without appointment. I was taken care of in a matter of minutes. Service was unreal and the service advisor Patti Bowdy was just great.

srm7655

Jan 22, 2016

The Service Team is always helpful. As soon as you enter the facility they take care to make sure they understand the service you require. I appreciate having the alignment checked each time I go, it sure has saved on tires and mileage!

elderly buyer

Jan 22, 2016

My experience with Heritage Service has always been excellent, the people are polite, explain everything, and the work is always satisfactory. I recently bought a new Rav4 and was very pleased with the sales team, particularly Angus Gunn, who was patient and pleasant throughout. I particularly appreciated the time he took to explain the particulars that were new to me on the Rav. Also thanks to Daniel, who helped me locate the items I forgot to take out of my trade-in.

Kerry64

Jan 22, 2016

I recently purchased a Hybrid Rav4 from Roger Patterson and was very pleased with the experience, from the test drive to being handed the keys. Roger did not pressure me and negotiated a deal I was comfortable with. I love the car! This was my third lease/purchase from Heritage and I highly recommend them!

Taylor91

Jan 20, 2016

Walked in to do a test drive. Was helped immensely by Angus Gunn. Not only helped is realize that we didn't want our first car choice but helped us find something we did want. Extremely helpful, not pushy, and very enthusiastic.

Vid

Jan 20, 2016

When I bought my Tacoma from the H-team at Heritage I was making a specific choice based on brand, both of the vehicle and the dealership. Unfortunately my truck has ended up with a serious corrosion issue where the frame has failed. This situation is quite disappointing - both because of the truck's otherwise great fit to my lifestyle and the very high hopes I had to NOT have to deal with such an issue.I feel that the communication around such a situation could and should be better - specifically given the bad history that the Tacoma frames have at this point. I feel like I am having to do quite a lot of work to resolve this issue ... I am grateful for the respectful way in which Heritage has handled my frustrations. The frame failure and hopeful replacement is still an ongoing difficulty. I have hopes that with the help of the H-team and Toyota corporate, an acceptable solution is possible.If you are buying a used Tacoma truck, I recommend doing quite a lot of research prior to committing to the purchase. I can recommend Heritage for their decency and customer service and will update this review once I know the full resolution of my case. Thank you to the H-team for your help in this matter!

S_Burn

Jan 18, 2016

Love these guys! Incredible customer service, amazing facility, super efficient getting in and out, quality work, decent rates... Wouldn't bring my Tacoma anywhere else!! Tom in the service department was extremely helpful and considerate with my service problem. Keep up the great work!

alicia_k_s

Jan 16, 2016

Lovely staff! Extremely helpful and courteous. I worked with with Roger and Conor, in the lease of my Rav4 and Nick in finance. All three were awesome! A new vehicle is so stressful and they all couldn't have been more reassuring. I told them what I was looking for and they found the perfect fit for me. I couldn't recomend this dealership or these gentlemen more!

Peter Yee

Jan 13, 2016

Tom was able to help me with my 1st service appointment with no notice. I generally avoid service because it's so busy and I have to make an appointment usually 10 days or more out. I was in the area and had an hour to kill so I thought why not stop by and see if I can get in and out quickly. Tom didn't scold me for not having an appointment and said he could get me out in about 90 minutes. 30 minutes later he came to see me and said my vehicle was done. What a pleasant experience? Thanks Tom.

Caroline

Jan 12, 2016

Bought a new Sienna. Sales part good. Josh was friendly and informative. We had an issue with getting the undercoating done. Josh went above and beyond to find a nd implement a solution. For this I am very grateful to him

Brian

Jan 9, 2016

I have been a freedom Nissan customer since i have been 20 i have had several nissan products but wasn't happy with the way i was dealt with several months ago so i decided to try Heritage and i was so impressed with Shawn Carpenter and how laid back he was and answered my what i felt was 1000 questions to him he didn't pressure me like a typical sales person!! i hope to be a Toyota customer for many years to come!!!

Don

Jan 8, 2016

I recently purchased a used BMW through Jason Dillon who was excellent to deal with with. Very professional and worked hard to make this happen for me. We had some challenges wiht the car that we found out after the fact and Jason, Ryan Denecker and Heritage stood behind the sale. I work in customer service and that was an excellent example of true customer service. Thank you all who made this experience positive and also make it easy to recommend folks when looking for a car used or new to see the folks at Heritage especially Jason.

McCarty

Jan 8, 2016

I feel like really good customer service is becoming a skill from the past because companies seem to not value it enough to train their employees on how to do their job that includes making the customer feel valued. I have had my first two appts. for my new Rav 4 (which I am loving!) and each time, the people from the receptionist to the rep to the shuttle person have been so kind and considerate. One of my least favorite things to do is to spend time waiting for my car to be worked on, but Heritage employees have changed that mindset.

Stacey

Jan 7, 2016

Recently purchased a Toyota Hylander from Heritage. Angus greeted me almost immediately with a friendly smile and an offer of coffee. I knew exactly which vehicle I wanted to test drive. Interior detailing was not impressive. Angus offered to have detailing done before end of sale. Price negotiation was quick and reasonable. I left for a couple of hours. When I came back all paperwork was ready. It was very busy so I had to wait to meet with finance manager. I was asked by several employees, if I needed anything. Heritage was having a holiday party and I was offered food and more coffee. Angus kept checking in with me. Travis, in finance, was efficient and friendly. Once I had my vehicle home, my husband noticed a crack in the front bumper. He called Angus and he worked with my husband to fix the problem. Toyota ordered a new part and is fixing the crack. Very impressed with the customer service. Angus was in contact with my husband several times and we are happy customers. I will definitely recommend Angus and Heritage to my friends and family. The only negative comment is that even after Heritage completed a detailing of the vehicle, when Angus was going over features inside, we found cereal and dirty cup holders. That is an area that needs improvement.

Campbell45

Jan 5, 2016

The service was and always is great at Toyota. Just really nice down to earth people. I will always buy a Toyota from heritage I also suggested to my friends to go there also

Dan - Jericho

Jan 5, 2016

We came in to see if the recent Toyota-thon would work for us; we've already purchased 4 other Toyotas over recent years but we had another year left on our lease. Josh greeted us at the door. He was very courteous with a great friendly smile. He worked with us, understood what we were trying to accomplish with our visit and worked well with/for us to help achieve our goals of the transaction. It was a terrific experience with a good and courteous sales person. We appreciate Josh and certainly recommend him. We also appreciate Heritage Toyota and our 5th new Toyota..

Stpiopfu

Dec 30, 2015

This is our first time with Heritage and we found it to be an impressive dealership with great personalized service. Love our Rav 4. We'll be back!

Mary Beth and TOm

Dec 28, 2015

We recently purchased a certified used Camry from Heritage with great sales assistance from Angus Gunn. Angus listened to our needs and helped us find just the right car at the right price.He is very knowledgeable, helpful, pleasant and extremely hard working. We will recommend him to others--and will return when we need our next Camry!

Randy

Dec 24, 2015

Been dealing with Heritage for many years. This is the second new vehicle purchased from Chuck in the past few years. He is very knowledgeable about the vehicles they offer and is always quick to respond to inquiries.

zippetyzip

Dec 24, 2015

I recently purchased a new Corolla from Heritage Toyota. I had returned to Heritage having purchased a Scion Xb from them some ten years ago. I have always been satisfied with Heritage and this experience was no different. Everyone I dealt with was polite, welcoming and professional. The salesman who helped us ( I was accompanied by my wife and 16 year old son) was Adam Stoner. I can't say enough kind words about Adam. I went to the dealership thinking I knew what I wanted. However, I found that was not the case once I got there. Adam was knowledgable and patient. He brought out numerous cars for me to test and was able to answer all of the questions that I had for each one. The entire process from start to finish took about 7 hours. Adam was thoroughly professional and just plain nice throughout the whole process. I walked out of Heritage happy with the choice that I had made and feeling that I had been treated really well. You really can't do any better than that. You won't go wrong buying from Heritage and if you happen to get Adam Stoner as a salesman you can feel confident that you will be treated right.

zippetyzip

Dec 24, 2015

I recently purchased a new Corolla from Heritage Toyota. I had returned to Heritage having purchased a Scion Xb from them some ten years ago. I have always been satisfied with Heritage and this experience was no different. Everyone I dealt with was polite, welcoming and professional. The salesman who helped us ( I was accompanied by my wife and 16 year old son) was Adam Stoner. I can't say enough kind words about Adam. I went to the dealership thinking I knew what I wanted. However, I found that was not the case once I got there. Adam was knowledgable and patient. He brought out numerous cars for me to test and was able to answer all of the questions that I had for each one. The entire process from start to finish took about 7 hours. Adam was thoroughly professional and just plain nice throughout the whole process. I walked out of Heritage happy with the choice that I had made and feeling that I had been treated really well. You really can't do any better than that. You won't go wrong buying from Heritage and if you happen to get Adam Stoner as a salesman you can feel confident that you will be treated right.

Roger

Dec 22, 2015

We were apprehensive having dealt with another dealership for our last 3 cars. We met Angus out on the sidewalk and his friendly hello was welcoming. We waited a week, quite busy with holidayschedules, received a call from him and it was obvious he wanted our business. We returned and bought our 1st Toyota and so far it is great. We are seniors and are a little overwhelmed by all the technology, even though Jeremy (tech person ) was very patient and re-assured us to take our time to get familiar and we were told to come back anytime for more education. So far so good !!! We are leaving for the south and look forward to travelling down the highway in our new RAV 4. Good work Angus !!! Thanks

Tomiapogact

Dec 22, 2015

My husband and I both recently leased cars from Heritage and we had an easy and smooth experience. They helped make the process as smooth and efficient as possible while not sacrificing quality. They listened to our needs, which at that time of day was our need to feed and take care of our two young boys. They offered to get us dinner and even got us an ice pack when my youngest son tripped and hurt himself! We drove away happy and continue to be happy with our vehicles (RAV4 and Corolla) and highly recommend Heritage for anyone in the market for a new car!

peterB

Dec 21, 2015

I had a very positive experience at this Heritage Toyota. They have a large selection of inventory and good prices. Everyone was very helpful. I worked with Chuck Heingartner who was very supportive and guided me through the process. The follow up has been excellence. They have quite a smooth operation.

rsolis

Dec 21, 2015

Chuck was so helpful and patient as we took our time to decide on a lease. Very knowledgeable and able to answer all of our questions and address any concerns. Everyone we dealt with at Heritage was very pleasant and kind! We are so happy with our Rav4, thanks again to Chuck and the Heritage team!

TundraTundraTundra

Dec 21, 2015

To whom it may concern...I have have leased two vehicles from from Chuck at Heritage this past year. Earlier this summer was a new Tundra, and more recently a Sienna AWD. As always, Chuck was very professional, courtesy, quick, etc. He is now my official 'car guy', and I enjoy recommending him to friends and family.

Hayley

Dec 21, 2015

Love Toyota dealership, and think everyone is helpful and amazing. My experience with Chuck is always wonderful and he always gets things done in a professional timely manner with out feeling like a number.

lisa

Dec 20, 2015

We recently bought a new RAV 4 at Heritage Toyota . Buying a new car has never been my favorite (I like having a new car, but used to dread the actual buying), but I have to say our experience was wonderful and easy thanks to Chuck Heingartner and the rest of the Heritage Team. Chuck went above and beyond to ensure that we got the car we wanted in the color I wanted (I was picky about it)I recommend him wholeheartedly! You will not be disappointed!

ski girl

Dec 20, 2015

Chuck Heingartner, went above and beyond to make the car buying experience comfortable and easy. He inspires confidence, and is expert at communication. Very thoughtful, and willing to go the extra mile. He is very good at explaining options, and various packages. He is flexible and accommodating. I would definitely recommend him

NyctoVTMOM

Dec 19, 2015

Matt was my rep and he had been before...he is always professional, helpful and communicative. I actually do recommend Heritage whenever the subject comes up in conversation.

bfuller

Dec 19, 2015

Chuck is great. He listened to what we wanted. We were going to have to wait about four weeks for our truck but Chuck found one on the lot and thought of us over everyone else. So we got our truck a lot sooner then we expected.

carguy

Dec 19, 2015

Todays service was great and everything went well but I should not of had to go back for service that had been set to be done weeks ago. I made an appointment to leave my truck for a day for a recall on the exhaust. pipe. Eight hours later I got a call that they wanted me to leave the truck over night so they would have time to do the work. I needed the truck the next day so said do what you can and I will be back (30 miles away) at 7p.m. to pick it up. When I got there I was told to make a new appointment to come back and get the part replaced. We bought the truck second hand so it probably did not come from Heritage but I expected better service on a company recall.

Abachand

Dec 18, 2015

We had a wonderful experience with chuck! He listened to what we wanted and but our needs above anything else! Chuck continues to check in with us on a regular basis. He definitely cares about his costumers

Kristopher L

Dec 18, 2015

Chuck was upfront and very enjoyable to work with. I am a salesperson in my line of work and appreciate a high quality, professional, and straightforward sales process.

Nancy Strong

Dec 17, 2015

This was my first encounter with the Toyota dealership and I was not disappointed. The experience was the most efficient and professional I have ever encountered.

maemae226

Dec 15, 2015

Brought my car in for a couple of recalls and the staff was very friendly and courteous. The process was extremely efficient. They were also able to schedule me for the time frame that I needed.

MRVskiguy

Dec 15, 2015

I recently brought my 2010 Toyota Tacoma in to get it inspected, tires rotated, and an oil change. I assumed the inspection would be fine. When it was done, I was informed that my left front wheel bearing needed to be replaced and my e brake lines needed to be replaced. It was estimated it would cost $900-1000 for parts and labor. This seemed a bit odd. The truck was driving with zero indication that a wheel bearing needed to be fixed. I declined the service at the time. I went home, brought my truck to two different local mechanics. Both mechanics told me and showed me that nothing was wrong with my left wheel bearing and the e brake lines were totally fine. No problems what so ever with the truck. They both would of passed it inspection (which one did). Just wanted to give my review of the service center. I won't be coming back.

BurlingtonKate

Dec 15, 2015

I used this dealership when I bought my first car and then went to a different dealer. After a pretty poor experience, I returned to this dealership for help in my next vehicle lease. Rob was hands down the kindest, most informed, available/responsive salesperson my fiance or I have ever worked with. He explained everything so clearly and walked us through many car options, wasn't pushy or aggressive, and helped us get the perfect car. If I could give more stars to Rob, I would. I wasn't as big of a fan of the finance guy, but that was only like 10 minutes. I think we are officially Heritage lifers!

SLgrandma

Dec 14, 2015

Every employee in the service department was friendly and professional from the moment I stepped out of the car and was greeted, to Tom my service contact, to the girl who went over my service and scheduled my next appointment. What a pleasure! Worth the trip from NY.

Mikelfball73

Dec 13, 2015

Great dealership. Very friendly and professional staff. Toyotas are known for their high quality products and Heritage will do everything in their power to show their staff is on par with the products. They will not try to sell you unnecessary products or services.

svgerardat108

Dec 13, 2015

Excellent service, always helpful! Estimated time for service within 10 minutes. I have no problem with Heritage Toyota but am unhappy with Toyota Corporation. I am about to turn in my last leased vehicle with 24,000 miles. I am disappointed that I will get no credit for low mileage and will be charged for every little ding on the car. I expect that when this car is sold, it will be of good value due to low mileage. This will influence future leasing for me.

Rbyrnes

Dec 11, 2015

I brought my car in to get some brake work done, and I was very pleased with the customer service here. Seth was very informative, friendly, and professional. This was my first time at this dealership, and I will definitely be coming back.

ZZZ

Dec 11, 2015

Very helpful and fast beating all expectations, would highly recommend. Just drove in without an appointment and it was taken care of promptly. ideal for your Toyota.

DanaB

Dec 8, 2015

Greeted quickly, the basic service was reviewed and was checked in very quickly. Service was done 15 minutes faster than estimated time, service was explained and reviewed by Amber. Amber was very pleasant, professional, expeditious and thorough. Best service and customer service in Northern Vermont.

Ladd2014

Dec 8, 2015

Huge THANKS to Angus Gunn... He helped us find the right vehicle for our family, for the right price...at the time when we needed it most. He was patient with our family, understood our concerns and overall - is a very friendly, easy to work with Toyota salesman. Thanks again, We love our new truck!Chris & Amy Ladd

efrank

Dec 7, 2015

We shopped around before coming into Heritage and we were so impressed by the service we received, that we'll never go anywhere else again. Jason was very professional and informative as well as friendly and down-to-earth. Nick in finance was friendly and made the process go by fast and painlessly. This dealership ranks high for a reason: they value their customers and do what they can to always go above and beyond.

lbresett

Dec 7, 2015

The minute I walked thru the door I was greeted by someone who offered to help me and offered me coffee which was very nice. My sales person Eleni Floyd goes out of her way to make my new purchase as smooth and easy as possible and very enjoyable. Jason was also very nice and professional doing my first set of paperwork...sorry Jason just couldn't live with the blue tacoma. Nick did a great job with my final financing even with a glitch he pulled it off nicely. Lastly Conor for making sure I was totally happy with my purchase experience and thanked me for my repeated business. Oh and Adam for explaining all the new electronic features in my new vehicle which can be very overwhelming. He was so patient and answered all my question. Thank you Heritage for your amazing service and employees. You really go above and beyond with your excellent service and make a customer really feel important. Your the best Heritage! Happy Holidays to you all! I hope I got all the right employees name correct. If not you known who you are.

Brian

Dec 5, 2015

I started by emailing Heritage Toyota and Rick got back to me very quickly! He set a convenient time to come by the dealership and introduced me to Mr. Stoner. Adam at Heritage helped me with my lease on a new 2016 Tacoma. His attention to detail and friendly service was much appreciated!!! I would HIGHLY recommend Heritage Toyota and Adam Stoner to anyone looking to buy or lease! Also the finance specialist, Ben was incredible to work with! Good guy and made it quick are relaxed, yet very clear. Great job!!! Brian

Gin blossom

Dec 5, 2015

I had a flat tire and drove to heritage to see if they could patch it but they were not able to so I ended up having to get all new tires. I didn't want new tires but I felt reassured I was doing the right thing due to my extensive traveling I do. I also didnt have an appt and they really help me and gave me great service and I was out within 2 hours.

jgersbach

Dec 4, 2015

No problems. Just drove in without an appointment and it was taken care of promptly and for a reasonable price. Added words to make up 25 total.

VTshopper55

Dec 3, 2015

Amber provided excellent customer service. She was professional & personable. She listened and responded well to my questions. She was very thorough on both check-in and check-out. The waiting area was well maintained.

CTTacoma

Dec 2, 2015

We had a frame replaced on our Tacoma. Although we could have had this done in CT, we chose Heritage! The service and information we received with the pre buy inspection was priceless, as this was a private party sale. Knowing there was an open recall, we shopped around for a dealership to perform the work. We kept coming back to " wish Heritage was closer". WE went back to VT!

PCVT

Dec 1, 2015

Angus was great! We know what we wanted to pay and which car we wanted. He made sure to make himself available when we needed him and we quickly came to the right deal. I would not hesitate to recommend a car purchase over there!

DG

Nov 30, 2015

Heritage Toyota Scion Sales People, Chuck, Connor, Rick and Travis in the Finance Department were very accommodating to my needs and went the extra mile to exceed what was originally offered (found winter tires and customized an extended service contract that fit my needs). I had a special request after I had purchased my car, they responded quickly, kept me in the loop which ended up with my request being met. I would highly recommend Heritage for your new or used car needs, they are really on your side and will do what it takes to make you a happy customer.

HappyRAV4owner!

Nov 30, 2015

I was looking to trade in my car that my parents had bought for me while in college, and was looking into the small to mid-sized SUV market. I test drove a Honda CR-V earlier in the day and felt that I enjoyed it, but had felt like the dealership sales team was a little hands off. I showed up at Heritage Toyota looking to test drive one of the newer RAV-4s. Marc was great from the start, steering me towards a newer certified used car that had the features I was looking for, instead of pushing me towards one of the brand new cars which would not have been financially feasible for me. Marc and Megan worked with me to get the price of the car to where I could manage, and Ben was very helpful while going through all of the tedious paperwork and explaining the warranty options. I also had a great experience with Jeremy, who walked me through all the features of my new car! Overall I had a great experience at Heritage Toyota, where everyone was extremely helpful and friendly throughout the entire process!

mattp

Nov 29, 2015

Jason had talked with me before about a new truck, I was not sure that I could afford one but he kept me in mind and within a couple of months he called with "My Truck"! I went in and we talked over the details - he gave me a great deal on my trade in and made the new truck possible. He was great when I had my wife come in to look it over as well. Answered all our questions ( and reanswered when my wife asked) and was wonderful to work with. I look forward to working with Jason in the future on car purchases... my wife may be in the market for a new one in a few months. Thank you Jason for such a unstressful, personalized deal; it makes a difference when spending that much money! BestMatt and Jess Psaros

802to617

Nov 28, 2015

I was up from Boston visiting my father in Montpelier for Thanksgiving weekend, and after trying to go "car-free" for a month, I had decided that this was not working out and to explore getting a car. Toyota had some really great deals going into Black Friday, which I wanted to possibly take advantage of. However, the last two cars I had purchased I did almost on impulse, so I was going to be more cautious this time; you know, shop around a little bit. My father and I decided to drive up to Burlington, with the goal of stopping by a few dealerships, but starting with Heritage Toyota. Upon entering the showroom, I was honest, stating I was looking at either a Prius C or perhaps a Certified Used Vehicle. Was introduced to Marc Halliday. We went to his desk, he mentioned something about if I was going to purchase today or not; I of course replied honestly, "I wasn't sure, most likely not." He didn't seem all that impressed, but took my information and my license (ostensibly for the file so I could test drive.) Marc did not immediately return to his desk. Instead, I was introduced to the Sales Manager, who briskly walked over, introduced herself, and pretty much demanded I commit to buying a car the same day. I was resentful and explained (again) I wasn't sure, I have never had a Toyota so I want to get a feel for them before committing. This, apparently, wasn't the correct answer to the question. I was "politely" asked to return another day, since it was Black Friday and the end of the sales month and that "Marc's responsibility is to sell cars...they had many appointments throughout the day." IOW, they had determined that I was a waste of their time and didn't want to be bothered with me. (by the way, who the heck SCHEDULES an appointment to purchase a car?!)I took the card offered, and stormed off, leaving my poor father to awkwardly thank Marc for his time (I sure wasn't thankful). I think I tossed his card somewhere in the parking lot. Definitely not going back. I'll just go to Boch or Herb Chambers in MA and deal with them directly. (PS - thanks for ruining my day Heritage. I didn't bother stopping at any other dealerships for apprehension of receiving the same treatment)

johncohn

Nov 28, 2015

My wife and I just bought a used 2014 Prius from Rob Ploof at Heritage Toyota in South Burlington Vermont. Rob was extremely helpful patient and informative. He stepped us through the process with no hassles. The whole process took very little time . We would highly recommend Bob and Heritage to anyone in the market for a car !

larrysheri

Nov 28, 2015

Phil Devoid was our salesperson. He spent a lot of time with us and always answered my telephone calls. I really appreciated that Phil did not pressure me at all. He was very realistic in what he could do for me. He understood what I wanted and worked hard to get me the best deal I could get. I recomended him to my son. Phil told me he would take care of him. As a result my son bought a used vehicle and leased a new one. I would highly recommend Phil to anyone looking for a deal. Phil is not only my sales person but my friend.

Karissa

Nov 27, 2015

I had NO credit walking into Toyota. My car crapped the bed and all I knew was that I needed a reliable car that I could afford. I was totally new to buying a car from the dealership and didn't know the process or even if I would be able to get a car period. Working in sales people are required to be friendly, but I feel like Jason Dillon went above and beyond the typical salesman. He went out of his way to make me feel comfortable. No question was too small and he didn't make me feel insecure about not knowing the car buying process. I never felt like I was being taken advantage of because of my gender (as females, we all know this can happen with things we don't know about!). I first looked at a Camry and did decide to buy that, filled the paper work out and everything, then changed my mind when I saw the corolla. Some people would treat this as an inconvenience but Jason and Travis didn't. They made it clear they wanted me to be 100% happy with what I chose. My finance guy was Travis Green and I am beyond grateful for him! As I said, I had no credit and didn't even think I could get a car, let alone something as nice as my corolla. You are truly a miracle worker Travis! I would recommend these guys to anyone!

Tundra05456

Nov 25, 2015

I recently purchased a 2016 Toyota Tundra SR5 doublecab from Jason Dillon at heritage Toyota sales. I couldn't imagine going anywhere else to by a vehicle Jason and the staff at heritage Toyota were freindly virtuous and respectful and Jason is a curious and knowledgable salesman that goes above and beyond for his customers. I would highly recommend Jason Dillion at heritage Toyota sales to any one making a new or used Toyota vehicle purchase.

kellytailer

Nov 23, 2015

I bought a 2012 Prius from Jason. He told me all about the features of the vehicle before I drove it away. He paid attention to what I needed, he knew I knew exactly what I wanted and respected that! The financing process was speedy! I highly recommend you seek out Jason at Heritage when buying your next Toyota!

Chris W

Nov 17, 2015

I recently purchased a 2015 Tundra. I had done a lot of research and knew which one I wanted. I worked with Dan and in a couple hours we had a good deal at a fair price. The experience was pleasant and much better than I've had at other dealerships. I would absolutely recommend Heritage, specifically Dan.

hotboxhoney

Nov 13, 2015

Thank you to Jason Dillon of Heritage Toyota for making it possible for me and my husband to get the van of our dreams. Leather interior, moon roof, fully loaded . . . we love our new 2015 Toyota Sienna and all the room for putting the gear we need for our band in it. Finally enough room for everything! We were worried we would not be able to afford it, but thanks to the great deal we got from Jason, we are now loving our new van. Thank you to the whole team at Heritage for making our dream a reality.

sparker

Nov 11, 2015

We live in MA but have gone out of our way to buy with Paul - we have bought two and are thinking of a third - great responsive service, and made it worth the extra travel

ohio

Nov 9, 2015

My salesman Phil Devoid went way out of his way to accommodate my needs. He was honest and direct, and patient. He made a difficult decision much easier.

davet

Nov 9, 2015

Jason did an excellent job getting us in a truck that fits our families needs and pocketbook. A pleasant experience for a someone that hates shopping for anything much less vehicles. Could not have been happier.

Oneill37

Nov 7, 2015

My appointment was moved up with no problem so I could meet warranty requirements. Amber Miles was attentive, kept me up-to-date on the progress of my repair, was courteous and a pleasure to deal with. It made what I thought would be an arduous task a pleasant visit.

wayne.racine.5

Nov 7, 2015

The buying experience with Rob was truly enjoyable. No pressure. He let us steer the conversation. We knew what we wanted for a vehicle before we came in. He quickly drew up the paperwork, and handed us over to Jeff, to take care of the financing. This was completed within a short period of time. Then we were introduced to Jeremy, who went over all the features of the car. He was very thorough, and even paired up our phones to the Bluetooth. Truly, no stone left unturned. All in all, everyone that we came in contact with at Heritage Toyota was professional, courteous, and very friendly. We will definitely be a repeat customer when our lease is up.

don

Nov 5, 2015

Shawn worked both for the dealership and for me in closing a new lease on a Rav4 XLE. He was instrumental in making the lease happen and I am now in a Toyota after 25 years of Honda's.

Heather and Shawn

Nov 5, 2015

Rob went above and beyond to make our deal happen. We did the majority of the negotiations over the phone. In and out of the dealership in about an hour. Easiest car purchase ever!!!

Hank

Nov 1, 2015

Dana got me in for service that was a good time for me. No pressure for things that I wasn't asking for. Waiting for deals that I need done in the future.

Kristen1885

Nov 1, 2015

Very thorough. No games. Super service! Seamless. Delivered exactly what we wanted as fast as possible. A very positive experience. Would recommend heritage Toyota to anyone looking for a new or pre owned car.

Marios

Nov 1, 2015

I recently bought a vehicle from Toyota Heritage in Burlington, VT. I am very pleased with the service in general and especially Jason Dillon who helped me get the write car.

John

Oct 31, 2015

Great customer service Clean, wide selection of car to pick from. great location,fast service, clean waiting room and friendly sales staff. just a over all great experience..

Ldybnkr

Oct 28, 2015

Brought my car in to have the snow tires put on and get car ready for winter. Dana greeted me right away and took down what I needed to get done. It was done in less time than I expected. I had bought the trays for my front seat and Dana put them in for me, which was very nice. I always enjoy the people at Heritage service. They seem to be happy people and they work as a team which is a great environment for the customer.

jim&joyce

Oct 24, 2015

Had a great experience working with this dealership and Shawn Carpenter. Just recommended my brother-in-law to go talk with them as he is ready to up grade his vehicle. Sure he will leave happy

Tundra Pro

Oct 22, 2015

Extremely easy purchase start to finish. I like that everybody works as a team to make sure things go quickly and smoothly. Would recommend highly to all my friends

Colonel

Oct 19, 2015

What started as a one week trip from Indiana to Lake Placid turned into a three week trip to include Cape Cod. Unfortunately, while passing thru Burlington, my "maintenance required" light came on...at noon...on a Friday. Our Service Rep, Seth Tracy, was most welcoming, cordial and accommodating, getting us in with no appointment to have our vehicle serviced and we were out in barely over an hour and on our way. Thank You Seth for rescuing me from my wife's wrath!

CindyD from middlebury

Oct 18, 2015

Josh made our first time Toyota buying experience so positive. Couldn't have made a better impression on this long time Chevy driver than he did this week getting me into my first Toyota. Can see another Toyota in our near future!

Naomi, chargers

Oct 18, 2015

We just recently purchased a new Toyota hylander and we used Daniel Pasco. The process was very smooth and low pressure. We had a great experience and love the car!!

Val

Oct 18, 2015

I went into Toyota not having much of an idea what kind of car I wanted, just that I wanted a Toyota. I HATE car buying, and even worse, salesmen! Rob's approach was far different then what I had experienced before. He didn't rush me, he didn't pressure me, he just gave me the facts about the vehicles I asked about. He made some excellent suggestions as well. All other dealerships I have been to have made me feel like I was swindled into buying something I didn't want. Not this time! I'm so happy with the vehicle I chose and its definitely due to Rob's patience and easy going approach. Thanks Rob! Can't wait until we need another new vehicle, we will be going right to Rob.

flipvt

Oct 17, 2015

outstanding ,, the greeting from dana was awesome got us in and got us out. made it easy and comfortable.. one word says it all ----- outstanding. thank you

AMPrius2015

Oct 16, 2015

Bought a new 2015 Prius a few months ago and have been more than happy with the car and the service. I worked with Chuck to narrow down the type of car I wanted by helping me define my priorities. I have been impressed with the timely follow up to questions and the genuine helpfulness around my car purchase. Would definitely use Heritage again in the future and feel very confident recommending this dealership to family and friends.

CristyM

Oct 16, 2015

This was the first time I have had any experience with the Toyota Service Center. I recently leased a new Highlander. My salesman was great with communicating with me and keeping me informed of when my new vehicle would be in and did a great job with the whole leasing process. We were not able to spend the whole allotted time to go through our new Highlander because our daughters had to be at a swim meet. John made sure to keep in touch about any questions and worked with me on anything I needed help with. This week I used the Service Dept for the first time. The service personnel were very personable, informative and most importantly had me out of there when they said they would if not a few minutes earlier. Very good experience.

MDMatrix

Oct 16, 2015

I was in the market for a used car but only had a limited budget. When working with Chuck, it was clear from the beginning that he listened to my needs and concerns about buying used and was able to find us a clean, lower mileage Toyota Matrix. He went above and beyond working with the service department making sure that the car was in great shape before he turned it over. I also must send out kudos to the Service Department, like Chuck, they too were very responsive to the customers needs. I have already mentioned Chuck and Heritage to other friends. Thanks much for making it easy!

stapes

Oct 16, 2015

This was my first time with Heritage Toyota Scion (I am a longtime customer of White River Toyota, but my records could not be accessed). I had two vehicles to be serviced (over two days) and was lucky enough to have Amber take care of me both times. She is personable, friendly, and right on the ball. If she is typical of this branch's Service Department, I will be back as I was very impressed with her.On another note, if it is possible, I recommend your computers be upgraded so they can access information from White River Toyota. After all, both dealerships are part of Heritage and this would be a great time saver for all.

nyvet

Oct 15, 2015

I recently purchased a used truck from Heritage. Jason listened to what I was looking for, and he was never slick or pushy. He seemed to genuinely care about my needs, and he treated me with courtesy and respect. I am very happy with my 2013 Toyota Tacoma, and I am pleased with how painless the experience at Heritage was.

yieldstowe

Oct 15, 2015

I am on disability and needed a dependable car and a payment I could afford. My Sales person Phil made it happen and the service was excellent.

reed1444

Oct 7, 2015

Laz was very knowledgeable, friendly, good appearing, and made me feel comfortable, worked with us and his boss to get the price where I could afford the car. He was very thorough in explaining all the functions of the car and answering our questions. He was very pleasant. I would recommend him to anyone looking for a salesperson!

ToyotaFamily

Oct 7, 2015

My husband and I recently bought a used Toyota Tundra. To do so, we traded in an older model Tacoma to help offset the cost. Firstly, Mr. Phil Devoid gave us an excellent trade-in value. We searched everywhere for someone to give us what we felt we deserved for it, and he met that price easily. Secondly, we drove all the way from Potsdam, New York, to make the trade/purchase and we literally drove out with the new truck on the same day. What we found most incredible, however, was how Heritage handled the next issue. We noticed a repair that needed to be done within the first week of purchase. Nervous, because we were three hours away, we weren't sure how to proceed. Once again, Heritage went above and beyond to send a driver with a 'loaner' car to our home so he could drive our truck back for repair. Within days, our truck was back again, at no cost or time to us at all. I can't rave enough about this whole experience and truly feel that a trip to Heritage Toyota is worth it in every way.

ToyotaFamily

Oct 7, 2015

My husband and I recently bought a used Toyota Tundra. To do so, we traded in an older model Tacoma to help offset the cost. Firstly, Mr. Phil Devoid gave us an excellent trade-in value. We searched everywhere for someone to give us what we felt we deserved for it, and he met that price easily. Secondly, we drove all the way from Potsdam, New York, to make the trade/purchase and we literally drove out with the new truck on the same day. What we found most incredible, however, was how Heritage handled the next issue. We noticed a repair that needed to be done within the first week of purchase. Nervous, because we were three hours away, we weren't sure how to proceed. Once again, Heritage went above and beyond to send a driver with a 'loaner' car to our home so he could drive our truck back for repair. Within days, our truck was back again, at no cost or time to us at all. I can't rave enough about this whole experience and truly feel that a trip to Heritage Toyota is worth it in every way.

Burghertime

Oct 7, 2015

I use the service department at Heritage. They do my oil changes while I wait. They have a great waiting area with tons of Amenities. I love the quiet room. I appreciate how the service rep always tells me exactly what they are going to do and checks in with me about anything before they do the work. Everyone is nice and the heater service bay is a treat in the winter. I've had oil changes, brake work, transmission line work and a number of potential issues investigated. I never feel like they try to oversell me and I don't feel pressured into buying air filters from them or anything like that. Great place.The service app on the website is great as well. So easy to schedule service. You can use the chat to check in on stuff as well and it's much easier than calling.

Crazy Larry

Oct 7, 2015

I've always been very satisfied with doing business with Heritage that's why I keep going back. I have also referred friends to them and they have become customers of Heritage.

2015 tacoma

Oct 5, 2015

My salesperson pushed to get me the number I needed for my trade in and gave me a great deal..best care experience I've had.

doggie

Oct 5, 2015

I had a flat tire a week ago last Friday. Took it in to Heritage on Saturday and, after a wait, they repaired it (I didn't have an app't so they fit me in). On Monday it was flat again.My partner took it in this time and, after waiting 3 hours, it was repaired again. They told him the person who fixed it on Saturday had not done it correctly. Then on this Saturday it was flat again. I was not happy. These were expensive tires, purchased from Heritage about a year ago. I went to Heritage again that morning. A young person named Dana in the Service Dep't was great. I told her my saga and she went right to her shop manager who himself took my car, checked out the tire, and said it needed to be replaced. So that's what we did. He and Dana were both very responsive and helpful - and they fit me right in even though it was a busy day.

Malibob

Oct 5, 2015

Everyone was friendly and through. Josh explained all the the details and functions of the car very clearly. Ben was also very clear with my financing options and the warrantyWhen it"s time to upgrade, I will be going back to them..

Nevin

Oct 3, 2015

Top notch. Everyone was very professional. The quality of service was great . It was nice to see smiling happy employees. Keep up the great work.

Toyota Lover

Oct 3, 2015

Great experience. The Quiet room is a great spot to get work done while waiting. Internet was reliable. Coffee was good. Bathroom very clean! Thanks. Dana was very pleasant, efficient, and helpful.

hdaofamily

Oct 3, 2015

Recently, my wife and I were shopping for a new SUV and we stopped by Heritage Toyota to check out the RAV4 Edition. Though we had other vehicles in mind that we were very close to buy (Honda CRV, Subaru Forester), it was the experience dealing with Laz that totally convinced us that the RAV4 was the one for us.From the start, his pleasant and helpful demeanor, his knowledge as well as the ability to explain to us all of the features in the car and his go-way-beyond-duty willingness to taking time to answer every one of our questions. We were extremely happy with our recent buying experience and we will come back in a few months to buy for our son a new Toyota (if he so chooses). Again, we want to thank Laz for an extremely pleasant car buying experience.

Marissa

Oct 1, 2015

I just started a lease with a Toyota Scion at Heritage and dealt with Adam Stoner. He was amazing, very knowledgeable, and knew all the answers to all my questions. If you are buying or leasing a car I would highly suggest going to Heritage and dealing with Adam Stoner.

Monty341

Oct 1, 2015

Shawn was great, no pressure, very helpful. Renewed my opinion of car dealers! I loved that there was no games or BS.I will definitely buy there again! a+

Tyler

Oct 1, 2015

My wife and I stopped in two weeks before our purchase to take a look at a Scion car, and Angus was very helpful in showing us the exact car we wanted to see, and giving us the details on what we had for options. There were no pushy sales pitches, just all of the information we wanted and a really simple shopping experience overall. We returned two weeks later after deciding to purchase a Corolla, and the final buying process as well as the paperwork was effortlessly smooth. We will definitely returning when we're in the market again.

Vermont Brennans

Sep 25, 2015

Rob Ploof in Sales was very knowledgeable and helpful. Rob was able to find the right car for my needs. He was very friendly and approachable, and available for any questions I had even during hours/days outside his normal business hours. You owe it to yourself to stop in and at least talk with Rob before you consider purchasing a car with other dealerships. Benjamin Bright in Financing was clearly interested in my best interests when it came to extended coverage on my vehicle, and was very personable and knowledgeable.

Kristi & Justin

Sep 25, 2015

Rob made shopping for a car fun! And mind you we REALLY dislike car shopping. He was so easy to work with, super friendly & very knowledgeable. It was easily the best buying experience weve had yet. Rob was happy to help & communicate with us outside of his normal business hours & for that we are very thankful since its often hard to find time with work & such.Jeremy Martin (delivery specialist) & Travis Green (finance) were both also equally as helpful when it came to showing us the technology within the Rav 4 & helping us through the final financial piece. Very knowledgeable & never pushy, just plain helpful!Overall it was a very low pressure environment with extremely honest & trustworthy professionals. We will forever be Toyota owners thanks to Rob and the group at Heritage Toyota. Kristi & Justin

Mathew13

Sep 24, 2015

I recently purchased a new truck from heritage Toyota. Daniel Pasco was my sales man. The sale easy going and low pressure. The big thing for me was the help after the sale. I went from a truck with no "bells and whistles" to a truck with many. He took the time to explain the controls I wasn't familiar with, sync my phone, extra keys. And explained how follow up service would work. Good experience overall.

SusanCinVT

Sep 21, 2015

Marc Halliday was very pleasant to work with and helped us quickly test and decide on the right car for us. Jeremy Martin did a great job explaining how to use all the features in our new car. We appreciate the straightforward and helpful approach we have experienced at Heritage. This is the third car we have purchased from this dealer.

butch

Sep 21, 2015

exceptional service from our salesperson. Adam was great. took the time to walk us through all of the variables, and was very knowledgeable whenever we had questions.

gabeayers

Sep 20, 2015

Marc Halliday went above and beyond to get me setup in the perfect car. From keeping his eyes open and contacting me when the car came in to moving through the entire sale and making sure everything got done in an extremely timely and efficient manny this was the best car buying experience I have had.

cbahrenburg

Sep 16, 2015

Our car buying experience with Jason Dillon at Heritage Toyota was exceptional. He was friendly, yet professional, responsive to our questions, paid attention to detail and simplified what could have been an overwhelming process. We wouldn't hesitate to buy another car with Jason. Thank you!

caseyjs

Sep 15, 2015

Marc Halliday was a great person to work with. He took a lot of time and effort to take me through my lease and get me the best option possible. I could tell he was invested in my business with him, and was working to make sure I got the car that was right for me. He was patient and positive which was helpful through my first leasing experience. In addition, Megan Terry was also delightful to work with and came through with an amazing deal for my 2016 Toyota Corolla LE. They were responsive to my price points, and I came out with everything that I was looking for in a car.

Lovemytruck

Sep 12, 2015

Jason Dillion was great to work with. He made our transaction very seamless by stepping us thru the process. He has a great personality, is very positive, and answered all of our questions with ease as he is very knowledgeable of the Toyota brand. He didn't try to sell us anything we didn't want, he listened to our "wish list" and helped us get what we wanted.

Cheryl

Sep 11, 2015

This is the best experience I have ever had bringing my vehicle in for service. Usually I dread bringing my car in but my appointment was early and they took me right in and I was done within an hour. Nice waiting with a quiet area that allowed me to work while I waited for my car.

Greg

Sep 11, 2015

Very pleasant, professional experience. Service rep. listened to what I was saying. Highly unusual in many businesses today. Took time to answer my questions with excellent knowledge of automobiles. Thanks.PSThis survey is a bit annoying with its run on questions.

CFisher

Sep 9, 2015

I went into Heritage Toyota to look at buying a new toyota truck. I talked with Jason Dillon and he was extremely knowledgable and helpful. I found and test drove a truck I loved but I needed to think more about it before making such a big decision. I really appreciated that Jason didn't pressure or try to convince me to buy it right then like most car dealers do. He agreed it was a big decision and I should take time to be sure. The next day I decided I wanted to buy it and went to the dealership after work and a few hours later I was driving my brand new registered and insured tacoma. Everybody else I dealt with at Heritage was also very helpful and friendly. They worked with me to get the price I needed and helped with financing as well. I would highly recommend going to Heritage when looking for a Toyota!

jetts

Sep 9, 2015

He was "Top Drawer"! Answered all our questions and was very fair and informative. He has lots of energy and vitality and worked hard to make this sale for us.

Yvonna

Sep 9, 2015

Eleni Floyd made me feel buying a car is a bliss! She is just the most respectful person you could imagine to deal with! It felt like in the 5 star hotel - my needs were answered even before I had a chance to ask! Way to go Eleni you are the STAR of this place!

Raf M.

Sep 4, 2015

I spent the past two years researching all the Internet media on a new SUV for our family. I had narrowed it down to between the GMC Acadia, Acura MDX, Ford Explorer and the Toyota Highlander. The last thing I wanted to do was visit a dealer; that's why it took two years! I saw a 2015 Highlander on the Heritage Toyota website I was interested in so I sent an e-mail inquiry. Internet guy Rick Rice got back to me and said, yes, it is available, why not come in for a test drive? I hesitated a few days then let him know that we, my wife and I, would be there. When we arrived we met with Rick and sales rep Rob Iandoli. Rob got the Highlander ready for our test drive which went perfectly. I, okay, we, were sold on the Highlander. We wanted an XLE but in the Pearl white. We settled on the options we wanted, a "great" trade price for our Trailblazer and let Rob do a search for us. One exactly as we wanted came in from Toyota within a couple of weeks. We had sold our Trailblazer to a nephew so Rob came to our home, driving the new Pearl White Highlander, to drive us to the dealership. Whoa! I must admit it, the best experience ever at an auto dealership.

Sally

Sep 4, 2015

The same cheerful young woman, Amanda, met me with her tablet to scan in the information. I asked her about adding an extra item to my initial service appt. She told me how long it would take to do everything. The service area has a "quiet room" with WiFi access in which I could productively work. Everything was finished 15 minutes early! A GREAT experience from the front door to the check out!

#1 Customer

Sep 4, 2015

After extensive shopping and selecting my top three I visited one last place to compare. Jason selected two options matching our criteria, we test drove one, and closed the deal that afternoon. He was personable, honest, and checks in on us to ensure we're still happy. I appreciate the level of customer service I've experienced.

Frank123

Sep 3, 2015

Excellent service department.They did a great job fixing the problem and answering my questions. The service representative Patti did an excellent job with this.Thank you,

jbush1

Sep 3, 2015

Adam Stoner was our sales rep recently and he is fantastic! Very knowledgeable, helpful and most importantly, kind and easy to talk to. He was the perfect combination of letting us decide at our pace and making sure he was being a successful salesman! He enjoys what he's doing and it shows. He has the best sales manager in the business, Ryan Denecker. Ryan has worked with us for years and we know we can count on him for the best deal and that he will always make time to visit with us when we see him. Thank you, Ryan and Adam!

Kevin02020

Sep 2, 2015

These people are the best. They are honest and treat you with the upmost respect. I buy all of my vehicles here and there is no need to shop else where. I will drive an hour and a half just to do business with Heritage, Jeff and Eleni. I highly recommend doing business here.

amybtv

Aug 31, 2015

We stopped by on Saturday without an appointment to look at the Toyota RAV 4 and had a fantastic experience with Angus Gunn. He was so down to earth and extremely knowledgeable. Unlike other car salespeople, Angus didn't push us or feel like your typical smarmy car salesman. We really enjoyed working with him. Ultimately, I didn't buy the RAV 4 because I fell in love with a different car at another dealership, but I would still recommend Angus to any friends or family looking for a Toyota.

tamtam

Aug 31, 2015

The quality of the sales' persons/ manager and the over all atmosphere of Heritage Toyota was very inviting and comfortable, I can tell that they do some back round history on each client which play into making youfeel that community "spirit thing".....Thanks you Mark Halliday for keeping in touch and for listening when I ask you NOT to keep in touch,it gave me time that I needed to save the money that I and to come up with a plan privately with myspouse.I have already recommended Heritage Toyota to a number of people.

SandB

Aug 30, 2015

Laz Koep was so helpful, knowledgeable and just a pleasure to work with. He made our buying experience easy and fun. We would highly recommend Laz for you next car purchase!

TacomaVT

Aug 28, 2015

Worked with John DeWilde and felt he did an excellent job. Provided multiple vehicles for comparison and seemed genuinely interested in getting me exactly what I wanted at the best price possible. Probably one of the best car buying experiences I have had from beginning to end. Rounding out the team both Conor and Ben provided great support and which was very much appreciated as well.

LisaLeBlanc

Aug 27, 2015

We had such a fantastic experience working with Chuck when we bought our Highlander earlier this year, so we had to go back and work when we bought our Camry this month! Chuck is friendly, very responsive and goes out of his way to deliver the ultimate customer experience! We will be back to see Heritage and Chuck!

VT Camry

Aug 27, 2015

From our first visit back in June to closing the sale in August, Roger provided excellent customer service to us while shopping for a new vehicle. He listened to our "wish list" and responded with a recommendation of a Camry, which we love. It has everything we were looking for in a car, good gas mileage, comfortable ride, safety features and classy look.

Kormiletz

Aug 25, 2015

We were looking for small inexpensive and reliable car but never thought that it will be Scion XDwhich was suggested to us by Chuck Heingartner. Chuck is very knowledgeable person, he showed and explained to us that car answered all questions and checked that car performance many times after we bought it. We love this car, thank you, Chuck!

Simon Cohen

Aug 24, 2015

We had a great experience buying our Honda Pilot with Chuck Heingartner and Travis Green of Heritage Toyota. Chuck was very helpful and knowledgeable and made the buying process fun. Travis closed out the deal with minimal hassles while making the process understandable. We never thought we could get such a nice car at an affordable rate, but Chuck and Travis made the purchase really easy. We definitely recommend Heritage Toyota and we are grateful to everyone who helped us get our car. Thank you!

JT

Aug 23, 2015

I dealt with Rob Ploof, and he exemplifies customer service and satisfaction. He did everything he could, from start to finish, to make our transaction smooth and pleasant. His attitude is open and friendly, honest and trustworthy. I felt immediately that I was going to get the best deal that I could, and actually, the minute I met Rob I knew I'd be buying a car from him. Bravo!

Michael Newman

Aug 22, 2015

We did not end up buying the car but Lazarus Koep was very helpful and attentive. Next time we will back to check you all out again.

CLARKE KEENAN

Aug 21, 2015

I have used Heritage service three or four time; each time a very positive experience. Capable, friendly, efficient, helped me with the right decisions. I have had Seth at least twice and he is the greatest. Knowledgeable and practical and helped me each time. You all meet or exceed my expectation, WHICH NOW ARE GETTING HIGHER BY THE VISIT.Keep it up.

Siberian Husky Lady

Aug 20, 2015

I was greeted promptly by Amanda and we went over what I had requested to be done. She was sure to let me know I could relax in the waiting lounge and she would come and let me know when my truck was ready - which she did and it didn't take all that long either. Everyone was pleasant to deal with in the service area. My truck is now all set for my upcoming roadtrip.

Maciej & Dorota

Aug 17, 2015

We had a very pleasant experience buying our new RAV 4 today, It all started with a little haggle via emails with Ed Larkin, Heritage Internet Sales Manager and his promise to match the price from another dealership. Everybody was very helpful, friendly and professional. Our salesman Angus Gunn assisted us with every aspect of the purchase from the test drive to the final explanation of the vehicle features with true knowledge and enthusiasm. All the finance aspects of the purchase were expertly handled by Business Manager Jeff O''Meara. This was our third new vehicle purchase at Heritage and we are planning to do it again :) Thank you all- great job guys!

service

Aug 16, 2015

I had my 2012 Camry in for service and dealt with Brandie and she was very efficient and pleasant as everyone there always is. I have never had a bad experience and will always purchase my vehicles there.

Bacon77

Aug 14, 2015

I went into the dealership with my guard up, but Roger Patterson was so genuine and friendly! He helped me find exactly what I was looking for, within my budget, and he gave so much of his time answering all my questions, even helped me set-up the speed dials on the bluetooth screen and connected my phone to the system! I will absolutely go to Heritage next time I need a new vehicle and I'll be looking for Roger when I do!

Charlie

Aug 13, 2015

We took our Camry in for the 45,000 mile service. The mechanic found that one pad on the left rear brake was not being pressed against the disk. He said he would have to replace both disks and pads. He explained how I might do a cheaper fix on my own. I appreciated this, but decided to go with the new parts even though I had replaced the rear disks and pads myself at 34,000 miles, much too early by normal wear. Once the car was back on the lift, Service Advisor Amanda Startari lead me into the shop so the mechanic could show me better what the problem was while the he explained. The 45,000 mile checks and tire rotation were done quickly, less than 1 hour. The brake replacement took what seemed much too long, about 4 hours. His write up explained the problems he encountered with the parking brake shoes and hold down pins which were the wrong ones and correct ones were not in stock. He also came out of the shop to explain this verbally as I was checking out of the service area. Amanda went into the shop two or three times to check on progress as I became concerned with the length of time the repair was taking.

Lymanfamily

Aug 13, 2015

We love Heritage! Brandie Holland is amazing, she is extremely knowledgable when it comes to all aspects of the vehicles. We are always very pleased with our service.

MountainMan

Aug 12, 2015

I was looking to purchased a new 4Runner this summer and wanted a very specific package and color combo, one that is actually hard to find. Chuck Heingartner from the sales staff got me the exact vehicle I wanted, along with a competitive price. Chuck explained the vehicle would take a few weeks to get and he delivered on that promise. He also provides outstanding personal service. 5-Stars. Travis in finance was also helpful and easy to work with.

Nbrew

Aug 12, 2015

My salesperson, Eleni, was extremely patient with my demands. I have been buying and leasing Toyotas from Heritage for years. They are top shelf, from their tremendous service department to their excellent sales department. I highly recommend them to anyone, who wants a complete and knowledgeable staff, to help them with their vehicle needs. I guarantee, you'll love the experience.

portergh

Aug 12, 2015

Needed to replace my damaged 2011 Tacoma I consulted extensively with another dealer that advertises "#1 Toyota Dealer in New England". We arrived at a price but they had to start searching for what I wanted. While traveling in Vermont I stopped at Heritage just to look at vehicles. Chuck took me under his wing and in less than an hour had not only matched the competitions price, but found my exact configuration in Heritage's extensive inventory. I was back on the road early than expected and therefore able to tow a boat home that would have otherwise required a separate trip to the North Country. Chuck and Jon were easy to work with and highly recommended

Happy buyer

Aug 12, 2015

We recently purchased another vehicle from heritage and couldn't be happier! Chuck made the transaction quick and easy while still making sure all our questions were answered and we understood how everything on the vehicle worked!

phillycheese

Aug 7, 2015

Great peoplePhil Devoid was a pleasure to deal withThe finance guy was good also once they got to us ...we sat for a while

Vt boy

Aug 7, 2015

I have been buying and Leasing cars for many years and Heritage Toyota and Scion is the best I have ever seen from the top down service and parts Paul Mike all the service writers shuttle drivers lane attendants Rob S in parts the best I have ever dealt with keep up the excellent work

matty12986

Aug 6, 2015

I had been shopping for a good used heavy duty pickup truck for several months, I stopped at every dealer in Burlington that sells heavy duty trucks and even test drove a few but the over priced junk they were trying to unload was scary. I stopped at Heritage Toyota to look at 2 trucks they had on their lot but neither truck was going to work for me. Meghan Terry the sales manager was clearly very busy but made 5 minutes to talk to me while I explained that I was searching for a good used truck for my business. Within 2 weeks Meghan had found me a used GMC HD that was perfect for my business. The price was fair, financing was a snap and Meghan made sure the truck was perfect before it left the lot. I was impressed, a Toyota sales manager finding me a great used heavy duty GMC when no one else in the area could be bothered to even take my name.

Satisfied Customer

Aug 6, 2015

Chuck was great! He made things happen fast and always responded to all my questions quickly. He made it a smooth experience. You cannot beat Heritage prices. This was my second lease from Heritage and see another in my future!

Claus

Aug 6, 2015

I'd visited and abruptly walked out of several dealerships over the past couple of months because I'm easily annoyed by sales gimmicks or attempts at hard sells or upselling that don't provide enough extra value. I ask upfront that they give me easy to understand bottom-line numbers and don't spring extra charges on me late in the process. Many dealerships don't seem to want or be able to do that. But Angus was great and didn't try to confuse the deal. He definitely also knows cars and all the products they sell!I have just two dings against them:1) the haggling over price took more a little more effort than I'd have preferred and did require me walking away for a couple of days before they offered what I wanted.2) during the final signing of stuff they provide all the offers for extra insurance etc. One plan was $795 and was suggested as what most people bought. After declining it the price suddenly dropped to about $120. That ability to drop that price by that much makes the initial "offer" seem pretty crazy.

Toyota fan

Aug 4, 2015

Timely, thorough, efficient and good spirited service. I was in and out within the projected time frame and the work was done beautifully and according to quoted price.

Westford commuter

Aug 4, 2015

Dealership bends over backwards to be helpful and give high quality service. A special shout out goes to Jim Thayer who has transported me back and forth in the Toyota Heritage van on days when am at work and drop car off for service. It's so convenient to work in Burlington and use this van with a driver who knows his stuff. Jim is very professional, well organized and does his best to keep customers happy, including everyone who thinks they should be "let out first". What a challenge!

manderson55

Aug 3, 2015

I just purchase a 2008 Toyota Corolla from Heritage Toyota. John Loud, Conor McQuade and Jon Diamond made my car purchasing experience very easy for me. I live in Louisiana only in Vermount for a few months, i would purchase another car from Heritage Toyota. At Heritage Toyota they have the best salesmen, the best finance, and service department. Looking for a great deal. Visit Heritage Toyota. Thanks a million. Heritage Toyota Rocks!!!!!!!!!!!!!!!!!!!!!!

ssharp

Aug 3, 2015

Josh was more than accommodating in helping me find the right truck for me and helping me get a great deal on it. These guys are top-notch in customer service, you can really tell they genuinely enjoy what they do. Great environment, and although this was my first vehicle purchased from them, I can honestly say they've won a customer for life. Thanks guys!

CalW

Aug 3, 2015

And that title sums up the Heritage experience with Chuck Heingartner! Chuck is personable, sincere and knowledgeable, with many years in the business, all of which lead to a great purchasing experience. Once we realized that the Prius V we wanted was in stock, Chuck marshalled Heritage's supporting staff and had the car ready to go home with us very quickly. And lest I forget, our initial on-line contact, Ed Larkin, gave us a initial e-quote and introduced us to Chuck, and Travis Green wrapped up the paperwork to complete the deal. Need a new car? Ask for Chuck Heingartner at Heritage Toyota Scion.

teworthen

Aug 2, 2015

Went to Heritage Toyota after having a bad experiance with another Toyota dealer the previous dealer told us we would not qualify for the vehicle we were looking at. The sales guy, at Heritage, was very kind, worked the sale quickly, the finance team went above and beyond to get the sale to meet our needs, and we left in the exact same car that we were looking at at the previous dealer. Excellent service.

Greg823

Aug 1, 2015

I have purchased 2 vehicles from Heritage Toyota and have nothing but great things to say about them. I dealt primarily with Ryan Denecker, but everyone else in between helped with excellent communication and attention to detail. I feel there is a culture there that is shown from the top, down. I would buy from these folks again. Thank you.

NewVT4Runner

Jul 29, 2015

We've been with Honda for our last 5 cars - and very happy to say that we've switched to Toyota! On top of loving the looks and quality of our new 4Runner, the entire sales process was quick and painless thanks to Josh and his team. We came in with an extremely short timeline and Josh and crew went above and beyond to making our timetable come through. They helped facilitate turning in our previous lease (a 2012 Pilot) while saving us money on the down payment and the monthly bill. Overall a great experience and looking forward to staying with Heritage Toyota for years to come.Thank you again!

lobrook

Jul 28, 2015

I recently purchased a 2015 Toyota Tundra, third truck from Heritage, and can't say enough about the above and beyond service and professionalism I received from Chuck. He demonstrated complete knowledge of the product and was very thorough when it came time for the walk through of the vehicles systems. Impeccably maintained dealership staffed with a friendly and knowledgable staff. This was a very positive overall truck buying experience. Made all the better by Chuck.

TundraTundraTundra

Jul 28, 2015

Just recently leased a new Tundra from Heritage. This is not my first leased vehicle from these guys, and as always I was pleased with the experience. Worked with Chuck Heingartner. Wasnt sure between a Tacoma or Tundra. I was always checking out some vehicles from other dealers/brands. Overall I came back to the Tundra and the heritage team made it easy with a competitive lease and trade in value on my prior vehicle. The entire process was pain free and Chuck even moved all my stuff from my old truck to the new as I signed the papers. Im sure this wont be my last lease/purchase from these guys.

TWStowe

Jul 27, 2015

Chuck is wonderful and knows his stuff. Always willing to find information and weigh the options. He will always go out of his way to give that extra.

tlh13

Jul 25, 2015

Leasing a car from Chuck was a smooth experience. We knew what we wanted but wasn't sure about leasing or buying. He was able to have all the info we needed to make the decision and drive the car away that afternoon.

venza,camry 2015

Jul 25, 2015

easy to understated how works in Toyota dealership.clear answers,easy processes to lease ....BUT,EVRITING COME TO EASY WITH THE BEST SALES AGENT LAZARUS kOEP

vttacoma5

Jul 25, 2015

We recently purchased a 2012 Toyota Tacoma from Heritage - it was a great experience. Jason in Sales was friendly, attentive, and worked with us to get the vehicle we wanted within our budget. Ben in Financing was also very friendly, helpful, and considerate of our needs. Both guys were willing to stay late in the evening to help us get the deal done. Thanks, guys, we love the truck!

Vermont car buyer

Jul 23, 2015

We worked with Ryan Denecker and Chuck Heingartner. Both men were extremely helpful, knowledgeable and gave us the best service. We felt like they greatly appreciated our business. One thing that particularly stands out is that both men contacted us days after the sale to see how we were enjoying our new Rav4. Ryan specifically addressed a service issue and resolved the problem immediately for me. Chuck programmed his cell phone information in my phone when setting up our Blue Tooth device and insisted we contact him with any questions. We hope to have the opportunity to work with them again when it comes time to replace our other Toyota, something we expect to do within the next 2 years. It was a pleasure doing business with Chuck and Ryan.

vtjerry

Jul 22, 2015

I started on line with a gentleman named Ed Larkin who was able to get me a discount for "in stock" vehicles on a special offer. Once in the dealer I dealt with a Chuck Heingartner who was professional, communicative and very easy to work with. an overall great experience on a great truck.

Lesley

Jul 22, 2015

Recently I needed to purchase a car and went to Toyota. Chuck was outstanding. He did all the leg work BEFORE I even drove a car. He made sure it was the car I wanted and fit my budget before I even sat in it. He was friendly but not pushy, it was a great experience. He was not at all the typical car sales man. I will use Chuck for all future car buying and will recommend him to everyone.

David_J

Jul 21, 2015

Daniel was calm and focused when he helped us hone in on the right car for us. I visited the dealership a couple of times and was informed about when was the best time to discuss our options. There were some opportunities for pressure, but I never felt that Daniel pushed too hard. We wound up with a nice car and an affordable payment schedule.

Irish22

Jul 21, 2015

I had never bought a car before and I had all the typical questions and concerns a 22 year old would have about buying my first car. 5 minutes into scanning the front lot of vehicles, Chuck came right over to my mom and I. He was very polite and professional. I told him about this being first car purchase and never once did I feel that he was going to take advantage of me being new to buying a car. Chuck went above and beyond with making sure that I benefited from the college graduates program. Chuck Heingartner is hands down the best car sales consultant and you need to go see him today!

Yotafamily732

Jul 21, 2015

Chuck is an amazing salesman always about the customer. This is my third vehicle purchased from Chuck and he has always been upfront and real when it comes to the sale. There is no one else that is more genuine about there customer than Chuck. He has always exceeded or expectations and made the car buying experience as easy and enjoyable as it can be.

Bailey11

Jul 20, 2015

I bought my first new vehicle from Jason Dillon. I bought a 2015 Tundra, which are very hard to come by right now. He worked extremely hard to not only get me the truck I was looking for, but he even came through with my first color choice! From the start, I felt like he really listened to exactly what I was looking for and never once tried to talk me into anything else. I'm the type of person that knows what I want and what I can afford, and Jason respected that. The other dealership I met with only seemed to want to talk to my significant other, even though I was the one buying the truck. The entire process at Heritage was very painless and only took 2 visits of a couple hours each...one visit to test drive a truck and tell them what I wanted, the second to pick up my truck! Travis in finance made the paperwork side of things very simple to understand. Overall we are very pleased!!!!!!

JRoick

Jul 20, 2015

We've known Chuck for awhile and refer people to him all of the time. We were treated fairly without any pressure not because we know Chuck but because that is who he is! It was an absolute pleasure doing business with him when we leased both of our cars and it continues to be a pleasure as he makes it easy for us to have our cars serviced at Heritage. Buying or leasing a car with Chuck at Heritage is a no-brainer!

SusieVT

Jul 17, 2015

I bought my Rav4 from Chuck Heingartner 16 months ago and Chuck is still taking care of us! My service visits are a breeze with Chuck making sure there is always a ride and the service always fits our schedule. He is the type of salesperson that will follow up to make sure you are continually happy with the product. Five stars to Chuck:-)

golf pro

Jul 16, 2015

Great experience very easy and relaxing to work with no high presser for sale of car or the extended warranty's. Had all the answers to any questions and explained all options available and when a decision was made they did not try to change our mind. Straight forward with the pricing. Next car we will call Chuck no matter what the make of car is.

Cynthia Packert

Jul 15, 2015

I was that person who only bought inexpensive used cars from individuals, or from my mechanic (who was on speed dial on my phone). While the prices may have been right at the time, I certainly ended up paying much more when unexpected mystery problems and repairs surfaced at inopportune times. I always believed that dealerships were rip-offs and that negotiating with rapacious sales people would be difficult and distasteful. Fortunately, I now know better and wish it had not taken me so long to see the light. My husband (who had bought a car for his daughter from Chuck) urged me to consider buying a car from Toyota when my used Subaru finally had to finally be put out to pasture. We did a bit of preliminary research online, and when we showed up at the dealership, Chuck helped us out with other options, and in a couple of hours I was done--all set with a beautiful used Toyota Camry that suited all my needs. Chuck was terrific to work with--straightforward, clear, honest, helpful, knowledgeable and friendly. The transaction was painless. So much so that I have since bought two more cars--one for my son and one for my daughter, and those buying experiences were equally positive and easy. The Toyota dealership is also great to work with. I am always confident that my car is in full working order, and it is such a relief to know that there are no more mechanical mysteries. I will never look back in terms of buying a car from anyone but Chuck. If I could give him 10 stars, I would!

kjillian

Jul 15, 2015

I couldn't have asked for a better experience for buying my first car! I worked directly with Chuck Heingartner and he was nothing short of amazing! This dealership is absolutely a place I would reccommed to anyone looking for a smooth, pleasant and enjoyable experience looking for a car, the service really was incredible!

LLoughlin

Jul 15, 2015

Chuck was great to work with! I needed to get out of a lease and into one which was more affordable, and he helped get me into the exact car I wanted at the right price . Chuck was very patient and explained everything in easily understood terms to a car buying novice, which I greatly appreciate. I am also very grateful to Chuck, and Ben, for working late in order to accommodate my rather inconvenient work schedule at the time. I will recommend Chuck to anyone who is looking to get a new car from Toyota!

mkreis

Jul 15, 2015

We recently traded in both of our vehicles for 2 brand new leases with chuck, did it all on a saturday without an appointment. He gave us the most money for our trades out of 3 dealers we talked to and helped us to get out of debt with one of the vehicles by starting a lease, had our best interests in mind. I Have baught 3 vehicles from him. and my parents have also baught a vehicle from him. Always smiles, remembered who i was and that he had sold a rig to my parents also, 3 years later. when I purchased my first vehicle it was with chuck, he went through all the details with me of the sale and gave me advice what he said was "it's what i would tell my kid to do", tried to start me off on the right foot with my first vehicle. I think he was successful. Will be returning to chuck when the leases are up :)

rav4gal

Jul 14, 2015

Chuck H. at Heritage Toyota is, hands down, the best car salesman that I have had the pleasure to work with on my recent trade-in / lease-negotiation on a Rav4. He treated me with respect and wasn't just in it for the sale. He was mindful of my standards while keeping costs down coupled with being fair within the negotiation process. Ive never met a car salesman as genuine as Chuck.When investing in a car especially, it is important to confide in someone who is trustworthy, knowledgeable and accommodating and Chuck tips the charts in all areas. The concierge car pick-up for scheduled service is the icing on the cake. Thats stellar service right there!I will definitely stick with Chuck within the next car venture I pursue and refer both friends and work colleagues. Thanks so much Chuck & Heritage!

toyx2

Jul 13, 2015

I purchased two vehicles from Chuck. Excellent service and pleasant experience. Highly recommended without reservation. We'll be back when the time comes again. Chuck and Heritage make what can be a difficult experience easy.

Wyo

Jul 12, 2015

Chuck was an absolute pleasure to work with. Not only did he hold the vehicle but it was also ready to do when we arrived.

ed&Sarah

Jul 9, 2015

I would highly recommend buying a car from this dealership again, but more importantly I would ask for Chuck Heingartner by name!! My wife and I have bought several cars from Chuck and he has taken the headache completely out of the process. His service and attention to detail are second to none.He will take great care of you on your next purchase & we highly recommend him! Ed & Sarah

HighaTun

Jul 9, 2015

We like Chuck Heingartner. We followed him to Heritage from another dealership. He tells it like it is. Four vehicles and counting. Good advice, great service. We'll do it again.

Carni

Jul 8, 2015

I had been thinking about trading in an 2015 Impreza that I wasn't very happy with for a 2015 Tundra. I had owned a 2003 Tundra for many years and thought I wanted a car, oops. I feel that Chuck and the folks at Heritage Toyota gave me a fail trade and I feel I got a good price on the new Tundra. Chuck was great to work with. I never felt pressured and there wasn't an epic negotiation session. We worked out a deal that day and I drove home what I consider to be the best truck on the market for its class. I would recommend Chuck to anyone looking for a new Toyota.

Garthwalker

Jul 8, 2015

Exceptional service through out the entire buying experience. Chuck was an absolute pleasure to work with, the pricing negotiation was clear and straight forward. It was nice to not waste time with the game of "salesman vs business manager". Chuck's follow up since the purchase has been second to none, even offering a concierge car pickup for scheduled service since we both live in the same county.

KyleL33

Jul 8, 2015

Chuck was very exceptional to work with in the purchase of my Highlander. He was very knowledgeable about all the cars we were looking into, and gave us his honest opinions without trying to sell us something we didn't want or need. He also does a great job of following up with his customers to insure that everything is going well and they are happy with their purchase. I would recommend him to anyone looking for a used Toyota. In fact, we plan to return to Heritage and ask for Chuck in a few months when it's time to replace my wife's car.

MMM

Jul 8, 2015

I read previous customer reviews and was a little skeptical because no one can be "this good." Clearly, customers must have been coached to say only good things about Chuck, right? Not so. To any skeptics out there, Chuck is the real deal. He genuinely believes in the quality of this dealership, the services they provide and the vehicles they sell so selling is the easy part! He has a lot of experience. He listened to my needs and gave me honest feedback which helped me choose the right car. Not only that, everyone I met there had a smile on their face and was ready to assist me. Great dealership. I'm glad I decided to stop by. Definitely will be visiting Chuck and Heitage Toyota in the future.

Vt boy

Jul 8, 2015

I was recommended to go see Chuck Heingartner from friends that live in Stowe. It was the best experience I have ever had at a car dealership. Found a vehicle that fit my needs and wants. No pressure just made it so easy. I will be back and recommend all my friends. His personal pickup and delivery service is priceless. Make sure you ask for Chuck!!

Max S

Jul 7, 2015

Our family has been buying cars from Chuck for close to twenty years. Always top notch. Trust is key when making purchases this big and Chuck is someone you can trust.

Amac81

Jul 7, 2015

Chuck was a fantastic salesman to work with! This was my first car buying experience and I was in and out with no hassle & a great deal! No pressure, just information and assistance. Chuck also helped me out in a complete pinch and went above and beyond what he needed to! He was exceptional!

AndreaM17

Jul 7, 2015

Chuck was in on his day off when I came in - I was just going in to have my lease assessed, but ended up leaving in a new Rav4! He easy to talk to, listened to my needs, and was extremely helpful in negotiating price for me. Definitely genuine, not just faking his way into making a sale. The sales & finance departments are great at Heritage!

France & Frederic

Jul 7, 2015

Chuck was great, no pressure, nice, honest and very knowledgeable. We purchased a Toyota Highlander, and we just love it. I brought it in for the first service, and everyone in the service department was really great. Would totally recommend this dealership to anyone, make sure to see Chuck!

Jag

Jul 7, 2015

I had the pleasure of working with Chuck Heingartner when I bought my new vehicle. He was professional and listened to what my needs and wants were. He worked hard to find the vehicle that fit my requests and when it came down to price I feel that he had a great understanding of what I could afford and made the sale happen. As a result, I feel I will continue to visit Chuck as my "go to" car guy and definitely would refer any potential new car shoppers to go visit Chuck!

3441nina

Jul 6, 2015

We had the good fortune to work with Chuck Heingartner on the purchase of our new vehicle. Not only was he a true professional but he respected our budget needs and came up with a number that worked for us. He also made the process go very smoothly. He even offered to pick up our car for oil changes/inspections, and, has done just that, even after the sale! We highly recommend Chuck when buying a new vehicle! Greg and Marie, Stowe

Chris (L)

Jul 6, 2015

Normally I hate all saleman. But Chuck was different. I have never felt that any salesman genuinely cared until I met and bought my truck from Chuck!Chuck seems to me, to be the most sincere & caring family guy. I normally hate buying vehicles, but it was a pleasure to buy a vehicle from Chuck at Heritage. No gimmicks, or headaches.An honest guy looking to give you a great deal. I sound like a commercial, but I mean it!I like to give compliments where they are due and Chuck deserves it. If you want a caring guy and a good deal go to Chuck at Heritage! Even though St. Albans is closer for me, I had a better experience at Heritage on shelburne road and bought from them. Not to mention all the Very friendly service people when i bring my truck in its for scheduled maintenance.

Dianne and Steve

Jul 6, 2015

I did a lot of research online regarding the new car I wanted because I knew I wouldn't have a lot of time to run around looking for "the best deal" - ultimately, I ended up choosing Heritage Toyota. We found the car I wanted in the lot, we drove down to the showroom where Chuck met us outside - within a half hour we had a trade-in value on our car and a deal that needed no negotiations on a 2015 RAV4. We loved Chuck's no nonsense approach - he went for the best deal he could get us from the Sales Manager and it took off from there. We went back that afternoon to pick up our car and the pick up was seamless! We highly recommend Chuck & Heritage Toyota. You will love how easy it is to purchase a vehicle from Chuck!

jesse123

Jul 6, 2015

Chuck was the only salesperson (and I saw many) that was upfront, honest, fair, and didnt give me any b.s, his price was right out of the gate the best one I was able to find and I did a lot of shopping around. I highly recommend dealing with Chuck Heingartner if you wanna not feel like your a walking dollar sign and instead feel like your buying a car from someone youve known your whole life

JJ

Jul 6, 2015

My opinion is that a dealers main job is to make the purchase as easy as possible. I left a another dealership because they couldn't figure that out. Chuck did a great job. Thanks for the help with my plow frame and the follow up. We'll be back.

sss

Jul 6, 2015

We bought a late-model used Toyota Highlander. The dealership has an extensive inventory of clean and well-maintained vehicles. I chose to call Chuck Heingartner because of his positive reviews on websites like this and was very pleased. He was attentive but not pushy and listened as we explained what we were looking for. It took a while for us to make a decision and he stayed in touch, sending us listings of new vehicles, but again, was not aggressive at all. He is a kind person and excellent salesman who knows the product and pays attention to the customers' needs. Thanks Chuck!

Steve & Tammie & Bowie & Lilly

Jul 6, 2015

Megan did a great job getting us a fabulous vehicle at the right price. Even let us take it home overnight to see if it would work out for our dogs. We were just flabbergasted at how well the whole transaction went. Eleni did the leg work and took us out for the test drive, and she is just a gem to work with. We have been back for a minor service issue, and the service department is awesome too. We will be back for our next vehicle for sure!

Stoked On My Tundra

Jul 6, 2015

I recently leased a new Toyota Tundra from Chuck, and his service from start to finish was exceptional. Great sales team and dealership, I highly recommend to anyone looking for a positive car or truck buying experience!

Old Trucker

Jul 5, 2015

I had the pleasure of dealing with Chuck Heingartner. He is a true sales professional. He worked with me on site, over the phone, even on his day off. I was able to find, purchase and pick up just the right vehicle with his help.

kalpbout

Jul 1, 2015

Jason was kind, patient, and knowledgeable. He made our first experience of shopping for a new car easy and enjoyable. He supported us in negotiating a price that we were comfortable with, and at no point did he make us feel pressured. He knows a lot about the car buying process and the cars themselves. Now that we have the car, he has made himself available to us to answer any questions that come up. Shawn Carpenter helped us complete our final paperwork. By that time it was after 9 PM and he explained the contract thoroughly and efficiently. He helped us choose the extra coverage options that would work for us, without any undue sales pressure.Overall, it was a very positive experience and we would return to Heritage for our next car.

Adam from Eden

Jun 28, 2015

I pulled into the lot and Marc was waiting outside like a piranha. I said to myself "here we go again." It wasn't like that though. He was really laid back and he worked hand in hand with Megan to get me what I needed. After dealing with the finances with the pleasant Nick Zagres, Marc and Jeremy spent at least a half an hour after hours to show me how to link my phone to Bluetooth. It was a fun process despite spending a lot of money. Thank you Marc,Megan,Nick and Jeremy. I'm glad I'm still in a Toyota.

Kim

Jun 27, 2015

Very happy with new Rav4 and very happy with Jason Dillon in sales. He was kind and professional and patient when showing us the new features on the new Rav4.

joed

Jun 23, 2015

I worked with Jason Dillon who was very professional and helpful. He worked with me on the price without resorting to high pressure tactics, and then spent time with me after the purchase to make sure I understood the in and outs of my new vehicle. I honestly don't know what else he could have done.

n8cho

Jun 22, 2015

Jason Dillon in sales and Shawn Carpenter in finance were awesome to work with when we purchased our new Tundra. With them the process was smooth and not stressful.

n8cho

Jun 22, 2015

Jason Dillon in sales and Shawn Carpenter in finance were awesome to work with when we purchased our new Tundra. With them the process was smooth and not stressful.

Zot

Jun 20, 2015

Angus Gunn sure was very helpful when I purchased My Camry, would by again from Him in a heartbeat. Thanks Angus. and Nick was also very helpful in finance, Thanks again to both. Ron Andrews

Hlrumble

Jun 19, 2015

As a single mom it's challenging to get tasks done alone.. I was horribly anxious about going to buy a new car after my divorce, let alone with my two boys in tow..Rob, was patient and understanding. He interacted with my children and made them feel like they were part of the process. They're still talking about how cool he was this morning. Starting over is scary, getting a new car is a a big step and they did everything they could to work with me and make the process smooth. I couldn't have asked for a better experience!

amx008

Jun 18, 2015

I love my new car! Absolutely love it: love to drive it so much I don't even mind the road noise. Love getting 57 MPG on a trip to Barre and back, or 70 MPG coming home from the dentist, or 87 MPG driving my daughter home from St. Mike's basketball camp. Love my Tangerine Splash Prius c more than I can say. Now how did i get here? I did my homework: Consumer Reports' car buyers guide lead me to TrueCar guarantees (which aren't really guaranteed btw), which lead to a couple of good offers from Prime Toyota and Berln City Toyota in Maine. With these offers in hand and a price range in mind I called Jason Dillon on a recommendation from Barb Dozetos (thanks Barb!). First thing he told me was to sit down, because they had the car I wanted (I smiled). Then I came in for a test drive: ah that color! The drive was fine, the 46 MPG was fantastic - my previous Camry was under 23 MPG, and Jason was straight shooter who wanted to make this work. So I asked him to beat the offers I had. In the end he did. He also made the game of buying car, which I hate, acceptable. I say something, he goes to investigate for too long, he comes back and tries to convince me of something, I resist and convince him that my idea is better, he goes away for too long again, he comes back, I say I'll think about it, I do more homework, I ask for a better deal, he goes away again for too long, and then he sends in the bad cop, which i knew was coming but I absolutely hate. This is the negative 1%. A gentleman, I'll leave his name out in kindness for I'm sure in the real world he's a fine person, and I know he was just doing his job, came to me an cried poverty. That was the low point of my negotiation. I almost left on the spot. I felt like throwing up. I had everything I wanted to this point and we were haggling over $412, but to tell me, a reasonably intelligent individual, whose been around enough to know a sob story when I hear it, to be told that I might have to go elsewhere because the dealership is going to lose money...well, the gentleman, trying his best to make it work almost lost the deal, even though - and I'll give him credit here - he did give me what i wanted but I felt like I was getting screwed. So now your saying that's horrible, how can that be 1%? Well, it was like 50% at that moment, but Jason with the help of Nick Zagres in finance made that awful feeling , that awful experience into a tiny moment of doubt and hesitation (my wife and father in the law helped too). And looking back, experiencing that 1% was so worth it. I told Jason how I felt about that part of the game, and I told him that I really didn't like it, and he very professionally understood my perspective and stayed true to his team. Good cop bad cop actually worked in the end. I took a little more time to wash of the yuck, and then came back a few hours later. That's when Nick got involved. First Jason expedited the process: paperwork, changing my insurance coverage, registering my car, making sign 20 things (lol, better than buying a house for sure), and handed me off to Nick while my new beautiful car was readied. I really like Nick. I don't care much for his job, but he made it all good. He was kind, thoughtful, informative without over selling, and he gave me time to make my choices and then accepted them without guilt. He even made my deal a little sweeter. Icing on the cake Jason baked. Whipped cream on top of the sundae. Pepperoni on the pizza. Ok, bad metaphors...lol. Bad metaphors apparently lead to great car buying experiences. I actually look forward to the next one...I learned a lot! The gentleman will not be happy to see me come again to replace my wife's car, and again in three years should I choose to get something new...doubtful at this point as I love my new car (did I mention that?)...but I'm looking forward to it. I'm looking forward even to that 1%, that bad cop doing his job despite making me want to barf. And I thank Jason and Nick for that after feeling, my car really helps too :) Please call Jason now, work with him, buy or lease a car, and tell him Aaron Masi sent you!

kendall

Jun 15, 2015

Buying my first financed car was a little overwhelming and confusing and I'm happy to say that Jason and Travis did a wonderful job finding a car that I love and that works perfectly for me financially. Jasons attention, knowledge, and service were more than splendid!

Lynz

Jun 12, 2015

Having had a number of negative experiences at different dealerships, it was so refreshing to get to work with Rob at Heritage Toyota. Rob made the process stress free and even fun! As a woman purchasing from a dealership for the first time, I can confidently say that I got a good deal and felt respected. Thanks, Rob!

Breaona

Jun 11, 2015

Went in looking to purchase a new Corolla and received excellent service! Was able to get the car I wanted for the price that I wanted. Jason made the entire process way less stressful than I had experienced at other dealerships I had visited. Extremely happy with the service I received. Will definitely come back for my next car.

Lann

Jun 8, 2015

I hate buying cars because of the whole car salesman stuff. I don't need to spend 6 hours in a store while they go over their lingo just to tell me that if I don't buy that car that day it will be gone. I didn't have to listen to any of that with Chuck Heingartner at Heritage Toyota. I told him what I was looking for, the price I was willing to spend and that I had just had a bad experience somewhere else so I didn't want to deal with that again. Chuck listened, made sure any car he showed me would fit in my budget. He was helpful, knowledgeable and most importantly to the point with no "car salesman lingo" I was in and out with my new car in just a few short hours. Megan Terry the Sales Manager was very helpful, very nice and informative. Ben Bright was the Finance Agent I worked with , again no issues and to the point but extremely friendly. A smooth and simple transaction. By the time I was done I told Chuck he could never leave there and I would be buying all my cars from him from now on. One of the best car buying experiences I have ever had. I will be passing his card out all over town.

Aeb

Jun 7, 2015

I was very happy with my heritage Toyota experience. I walked in with 2 vehicles in mind (one being a 2015 highlander) the other a vehicle from a different dealership. I sat down with Rob Ploof, he immediately made me feel comfortable without pushing the Toyota on me. He simply stated the facts on why the highlander was superior and was able to show me documentation with different news articles and such. Once I made my decision he was very accommodating to mine and my husbands busy schedules. I would absolutely recommend Toyota for the service and great product!

vciambra

Jun 2, 2015

Paul picked up on what we wanted and got to it and sod us a car and got us out of there in 2 1/2 hrs.

happytoyotaowner

May 31, 2015

I am very happy with the RAV 4 I purchased! Rob (and Megan) were patient and easy to work with. Rob really helped me get the car I wanted and, once I decided, I drove away in my car within a few hours!

Jazzy18

May 30, 2015

They are an amazing team and they treated us with the utmost respect. I would recommend them to anyone and everyone on a daily basis.

Nakaina13

May 25, 2015

Stopped at the dealership after doing my homework. Explained that I was only interested in a Rav4 with a vin number starting with a J, was interested in zero percent interest and explained that I had researched and knew what the mark up on the vehicle was. He printed info on the vehicle and then went to get a quote. He came back with a sheet that only had loan rates for 60, 66 and 72 months, zero percent interest is only on 48 month loans, they had switched the vehicle to one that the vin started with 2T and the quote was discounted less than half as much as available. I laid it all out in the parking lot that I don't like the games and what my expectations were. The manager left me a snarly message after I left saying their dealership is transparent. Transparent??? Trying to screw you in multiple positions is not transparent, it is dishonest. What a waste of my time. Then they keep leaving me voice messages saying they have sent me messages which I have not received so again more games??? I think yes. It is pretty sad because Laz comes across as a good town honest boy.

CiaraE13

May 21, 2015

I am extremely happy with the service I received when coming in to buy my first car from Heritage. It was a very easy and fun experience. I worked with Jason Dillon and Jon Diamond and they both helped me immensely in finding out what I could afford and what would be best for me as a college student. I'm very happy that I went with Heritage.

dboera

May 19, 2015

Megan, Chuck and Ben had us in and out soup to nuts in less than 2 hours and we wanted to sell our house and move into our new Toyota Sienna van! Thank you, thank you, thank you H-Team! Buy or lease a car from them if you need one! They made what we thought would be a long afternoon short and seamless!

Rax Palar

May 9, 2015

Jason was very friendly and professional. He made my lease trade in and lease of a new model an easy and dare I say fun processes. While Jeremy was very knowledgeable with respect to the new cars features and was very thorough in covering all of them.

eliz&kate

May 8, 2015

Assisted by Daniel Pasco & the process of leasing a SCION became easy & pleasurable for our family.This vehicle is exactly what we needed but didn't know.

Jennifer D.

May 1, 2015

This was our second time buying from Heritage Toyota/Eleni. Again, the transaction was hassle free and professional. Refreshingly there was no pressure or confrontation. They were ok with doing a lot of the discussion over the phone since we live a distance from the store. We hope to be back for our next vehicle!

Kevin_VT

Apr 27, 2015

I had been leasing a 2012 Corolla LE with a due date of late July, 2015. Leasing was an experiment for me as it was my first leased vehicle and the result, for me, was an unqualified success to say the least. On April 23, 2015 I decided to stop in to the Heritage Toyota car lots and was met by Daniel Pasco, a pleasant Sales and Leasing Consultant. Long story short, I made an appointment for the next day at 1 pm with Daniel and drove off the lot with a fantastic new 2015 Camry a few hours later! There was a bit of price negotiating but Daniel was looking out for me, wanting to keep me in the Toyota family as I had requested. It was a pleasure doing business with Daniel and I'd recommend him to absolutely any one looking to join or remain within the Toyota family.Kevin Plant, Winooski, VT

Fred K

Apr 23, 2015

I recently purchased a previously owned Tundra and in a separate transaction, an extra set of wheels with TPM sensors that needed to be programed to my vehicle. Since I understood this required a dealer operation, I made an appointment with Heritage Toyota Service. I've had mixed results with this dealer's service in the past, so I wanted to talk to a service advisor rather than simply drop the vehicle there. Besides, the confirming service order that I received via email was worded incorrectly, so I felt the extra effort was needed.Enter Shane Bowley, Assistant Service Manager. He greeted me at the vehicle, we discussed the several items I wanted accomplished, went over the special handling required and Shane delivered on each. He said he would call; and he did, we agreed on a pick-up time; and my Tundra was ready to go in front of the service area! All the work seems to be done correctly and it appears that I won't have to return to get things corrected. This wasn't a complicated repair order. The work just needed the right oversight to make sure it was done right. Thank you Shane; you delivered the proper service that should be the standard!Fred K.

Graclee5

Apr 20, 2015

This was our second time around, as far as leasing goes, and just like the first time we did the test drive at several dealerships. Well it didn't take long to come to the realization that none of the other vehicles felt or rode as well as the Toyota Rav4. Not only did we like the car but the service and willingness to work with us to get to our target price was outstanding. Thanks for your professionalism guys.

tiffphop

Apr 20, 2015

I was really happy with my experience...Eleni Floyd is fantastic and felt like a relative by the time I was through purchasing my 2010 Mazda 3.

RR

Apr 15, 2015

After many frustrating phone calls and visits to other dealerships I finally called Heritage Toyota in which I spoke with Rob Ploof. He went way above and beyond expectations. I knew the specific car I was looking for and the max price I could pay. Rob met those needs with no haggle, no pushy sales pitch, and he didn't try to sell me on different car. I was impressed with his straight forwardness and his honesty. I drove an hour and to meet with him at the dealership and he kept his word on everything. I wont go anywhere else now. I have a 15 year old son and he just got his driving permit. He is saving money for a pickup truckI will be calling Rob Ploof for him next year.

Mudnhoney

Apr 14, 2015

My car buying experience has never been positive until yesterday when I went to Heritage Toyota and met Eleni Floyd. Eleni was considerate of my budget, conscientious of my needs and wants, and I really believe steered me toward the right Truck for me. Her wit and humor is pleasant and authentic. No schmoosie I want to be your buddy approach. It may be their secret weapon, but buying a truck from Eleni felt like having a caring, non-overbearing, idealized mother/grandmother to go shopping with. She gave me space, no gimmicks, that I'm aware of, and in the end I walked away feeling like I was respected and got a really good deal. My wife was amazed because she has experienced my typical rants, raves about the species of car salesmen. Well Eleni aint one of them. A classy lady, who drives a fair deal.Thanks, P

Prescott

Apr 9, 2015

SALES: I usually come into a dealership knowing exactly what I want but this time I had a lot of questions. Parker Fothergill spent an entire afternoon giving me information about all my options and what sounded like the best options based on my lifestyle. After spending hours going over what works best, he then let me test drive as many vehicles as I needed to until I found the vehicle for me. After realizing the price as a little steep, Parker searched for days to find me the right vehicle for the right price. Not a week later I drove off in a brand new 2015 Toyota Tundra with everything I wanted and more. To be honest, I went to Heritage planning on using them purely for information, but once Parker sat me down and spent countless hours with me making sure I was taken care of, I knew he would be making the sale. TRADE VALUE: I worked with Ryan Denecker on my trade value to ensure I got a good deal. My trade was an important part of purchasing a new vehicle and Ryan was truly able to understand that and meet me where I needed to be to purchase my new Tundra. Ryan was very easy to work with and listened to exactly what I had to offer. If I had to deal with anyone regarding trade value and customer service, Ryan wins hands down. MANAGEMENT: Shannon was my "behind the scenes" advocate who was truly able to understand how difficult buying a truck can be and understood the middle ground that needs to be met in order to sell vehicles. Her many years of sales experience showed during our interaction. FINANCE: Finally, Jon was who I wrapped up with regarding financing. Jon worked well with me and told me in great detail everything I needed to know regarding financing my new vehicle. What I appreciated the most is that Jon didn't push the warranty work down my throat, he simply showed me the benefit to purchasing the various plans. While I did not go with the platinum plan, he did such a good job telling me the benefits of the other plans that I purchased a lesser one and still feel better protected with my new Tundra. OVERALL: Customer service, quality of vehicle and overall experience, I'd absolutely recommend looking Mr. Fothergill up during your next visit to Heritage Toyota. Hats off to Parker, Shannon, Ryan and Jon for turning what could've been a terrible experience into a great one.

Dorothy and Pat

Apr 8, 2015

We went into the dealership with no intention of buying a new truck that day. We had scheduled a test drive with Dan. He was very easy to work with. After our drive, we sat down to discuss price. Dan and Mike came up with a great price and we picked up the car the next morning as promised. Chris showed us all the options on the truck. Nick got the paperwork done quickly and we were out in less than an hour. We really didn't feel pressured and felt like they wanted us to be happy with our purchase. The truck has been great! I would send anyone looking for a new vehicle to Dan at Heritage Toyota Pat

Maria & David

Apr 5, 2015

This buying experience was painless. My husband spoke to Eleni on the phone about the truck we were interested in. We drove 2 1/2 hrs and were happy and surprised that she had everything ready for us when we arrived. (truck, paperwork, financing, etc. etc.) No problems. All on the Easter holiday weekend! Travis Green helped us with the financing. He was excellent. We even took Eleni's suggestion for dinner at Pauline's Cafe just up the road. DELICIOUS! Thank you so much.

Linda

Apr 4, 2015

I just leased my second Rav4 from Heritage Toyota. I can't believe the great deal I got. Megan, Jason and Jon were amazing and my entire experience was wonderful. I would highly recommend each one of them.

mike333

Apr 4, 2015

buying a new car is never an easy endeavor but Laz made it quite painless. We never felt rushed. We felt that he simply wanted us to be happy with whatever decision we made. All questions we had were carefully and thoughtfully responded to. Walked away with great satisfaction. Would definitely work with Laz again.

SamR88

Mar 30, 2015

I came in looking for a car with very specific qualities and was very pleased with the outcome. Rob was very helpful and he worked with me to find the right car and was easy to get ahold of and accomidated my needs as a buyer. He went above and beyond what I had ever expected when getting my car and really tried to find everything I was looking for in a car. I would highly reccommend him!

Gregory J. Lamoureux

Mar 28, 2015

From beginning to end, Heritage couldn't have made this sale a worse experience. I test drove a car, got it priced up and came back a week later to purchase the car. During the process I noticed some discrepincies in the contract. If it wasn't for the difference of having a different interior color I wouldn't have notice it before signing the contract. After pointing out the discrepancy they told me that the other car was more money because it had more features like the moon roof and a better sound system. I told them we had already had a deal on the car and they just changed the car on me- I wanted the same car that I test drove for the price that we negotiated. After some time and speaking to the sales manager they agreed to sell me the car I test drove (the more expensive car) for the price we had originally negotiated. I signed the papers and thought I was done. 10 days later, I get a phone call saying I have the wrong car and to come back and switch. They were trying to say that I bought the lesser expensive car and they accidentally gave me the wrong car key. They had the VIN number of the lesser expensive car on the sales paperwork. This meant that I technically didn't own the car that I was driving. It also meant that I had just spent the last week and a few days driving a car that was not insured or registered. The car that I registered and insured with the VIN they put on the paperwork was sitting on the lot. I called the salesman that I worked with and he admitted that they screwed up (I had this recorded because I was having such an issue at this point). I then had to talk to the general manager again who insisted that I come down and switch cars. I explained the whole process to him and he said that I had him over a barrel and that if I was a good person I would come switch cars. I insisted that I would not be switching cars and that I was driving the car that I had agreed to purchas from them. His reply: Come down here, we'll sign the new paperwork and we'll be done with you. We'll be done with you??? What kind of service is that. Well at least I had other reputable toyota dealers to go to for my service. That would have been sufficient, except I realized a few days later that I had left a very important document in the car when I traded it in- a folder containing my father's original last will and testament. He just died a couple weeks prior to this. I called Heritage numerous times as well as the salesman. First I got a few texts back from the salesman saying that he had the day off, or that he was busy, but he'd check on it soon. More than a week later I was told that it was brought to an auto auction and they no longer had it. IF they had gotten right to it they may have still had the car in their lot. I suspect that they blew me off because they were not pleased with the new car purchase. They now won't take my calls, nor will they tell me where the car has gone. I have had absolutely no returns to my calls from either the salesman, the sales manager or the general manager about this. ALL I WANT IS TO TRACK DOWN MY FATHER'S WILL! Im glad that I know other Toyota Dealers or else I would never buy another Toyota. Heritage Toyota has forever lost my business and I will NEVER suggest them to anyone- even my worst enemy.

glamoureux

Mar 28, 2015

From beginning to end, Heritage couldn't have made this experience any worse.I test drove a car, got it priced up and came back a week later to purchase the car. During the process I noticed some discrepincies in the contract. If it wasn't for the difference of having a different interior color I wouldn't have notice it before signing the contract.After pointing out the discrepancy they told me that the other car was more money because it had more features like the moon roof and a better sound system. The salesman (Daniel Pasco) was more than willing to sell me the more expensive car- at a much higher price!I told them we had already had a deal on the car and they just changed the car on me- I wanted the same car that I test drove for the price that we negotiated.After some time and speaking to the sales manager (Connor McQuade) they agreed to sell me the car I test drove (the more expensive car) for the price we had originally negotiated.I signed the papers and thought I was done. 10 days later, I get a phone call saying I have the wrong car and to come back and switch. They were trying to say that I bought the lesser expensive car and they accidentally gave me the wrong car key. They had the VIN number of the lesser expensive car on the sales paperwork. This meant that I technically didn't own the car that I was driving. It also meant that I had just spent the last week and a few days driving a car that was not insured or registered. The car that I registered and insured with the VIN they put on the paperwork was sitting on the lot.I called the salesman that I worked with and he admitted that they screwed up (I had this recorded because I was having such an issue at this point). I then had to talk to the general manager again who insisted that I come down and switch cars. I explained the whole process to him and he said that I had him over a barrel and that if I was a good person I would come switch cars. I insisted that I would not be switching cars and that I was driving the car that I had agreed to purchas from them. His reply: Come down here, we'll sign the new paperwork and we'll be done with you.We'll be done with you???What kind of service is that.Well at least I had other reputable toyota dealers to go to for my service.That would have been sufficient, except I realized a few days later that I had left a very important document in the car when I traded it in- a folder containing my father's original last will and testament. He just died a couple weeks prior to this.I called Heritage numerous times as well as the salesman. First I got a few texts back from the salesman saying that he had the day off, or that he was busy, but he'd check on it soon. More than a week later I was told that it was brought to an auto auction and they no longer had it.IF they had gotten right to it they may have still had the car in their lot. I suspect that they blew me off because they were not pleased with the new car purchase.They now won't take my calls, nor will they tell me where the car has gone. I have had absolutely no returns to my calls from either the salesman, the sales manager or the general manager about this. ALL I WANT IS TO TRACK DOWN MY FATHER'S WILL!Im glad that I know other Toyota Dealers or else I would never buy another Toyota. Heritage Toyota has forever lost my business and I will NEVER suggest them to anyone- even my worst enemy.

JVezina

Mar 28, 2015

I went through the process of leasing my first new car today at Heritage. I worked with many of the members of the team, and they all treated me with the same care and friendly demeanor. They made this process very easy for me, especially considering my credit history is less than stellar. I drove off the lot today with a new 2015 Prius c One, and I couldn't be more happy with it. Fantastic service, friendly people, no pressure, and found the perfect car for me. Feeling great about the whole transaction. I would highly recommend Heritage Toyota to anyone looking for a new car.

Bbailleux

Mar 23, 2015

Replacing our old CRV was a long and painful process. We visited several dealership and every time it felt like something was missing. Well, Jason was obviously the missing ingredient in all the other places.Jason was quick to answer any question we had with a limitless amount of patience, and no matter how silly or redundant those questions were, he never lost his smile. We never felt like we were pushed into doing something we didn't want and he was excellent at relieving any stress linked to such a purchase.Jason ask me couple of key questions and how much I could afford and he worked his magic. Even now, after 4 month, if I have any question I know he will pick up and give me the best treatment one could ask for.

shermie09

Mar 6, 2015

We were highly recommended to Paul Coleman! The person who recommended us to him actually set us up an appointment with him! Paul was a wonderful & very professional salesman who was happy to meet all our needs. He was wonderful with our kids also! We worked really well with us to get us exactly what we wanted! We ended up getting a 2013 Rav 4, which our whole family is in love with! Ben Bright from finance was also wonderful and again great with our kids! Ben took his time and explaining all the details! We are so happy with the services that were provided to us! There was no high pressure sales, no pressure to trade in a car or to put money down on a car, which is something we've NEVER seen before, it was such a NICE experience! We will be recommending you to family and friends and will be back again! THANK YOU!!!!

Mo1234

Mar 5, 2015

My experience with Eleni Floyd and Benjamin Bright was great. They were very helpful and accommodating. I would recommend them and Heritage Toyota to anyone looking for a new car!!

Eileen Scarpello

Mar 5, 2015

We purchased our Toyota XSE l ease with the assistance of Eleni Floyd and Travis Green.It was a pleasure working with Eleni Floyd.She is marvelous person with the gifts of grace and manners. Her professional talent and experience shines.She gave us the best possible deal to fit our budget. She show cased the vehicle with ease on a frozen afternoon, making certain of our safety on the icy pavement.She gave us plenty of private time to discuss and decide the offer.This all amounted to customer satisfaction.Future customers won't find a better sales person anywhere.Our compliments, Ms Floyd.Travis Green in the Finance Dept. answered all our many questions efficiently. His knowledge of the paperwork was most satisfactory. Thank you both for this wonderful opportunity. You're a great team.Perter and Eileen Scarpello

johnw812

Mar 5, 2015

Paul was fabulous. He made the deal happen and his attention and effort on our behalf far exceeded our expectations.The dealership (Heritage Toyota) made the transaction very easy. I have recommended Heritage, and Paul in particular to many friends and acquaintances.John White

Howard

Mar 4, 2015

Last fall we purchased a 2015 RAV 4 from Heritage Toyota. Although we had purchased vehicles in the past from Heritage this was the first time we worked with Paul Coleman. Paul was extremely accommodating, patient and very easy to work with. He answered our questions quickly and thoroughly and was very professional in all aspects. When we took delivery of the vehicle he spent a lot of time going over all the features of the vehicle with us to make sure we fully understood how to work everything. All and all a very pleasurable experience!

Anita1186

Mar 2, 2015

Eland and Shannon Bolduc were both amazing to work with. Made the process of getting a new car easy and they were not pushy at all. Very wonderful experience overall. I would recomend the dealership to my family and friends without a doubt. I will be a return customer for life. Thanks Heritage!!!

Gayle

Feb 20, 2015

My experience was very satisfying through the entire process. Everyone involved listened to my questions and provided timely, accurate responses. Chuck Heingartner offers service way beyond average. The entire team was respectful, courteous & professional.

allisonvermont

Feb 19, 2015

I was pleased with my experience with Heritage Toyota before I even walked in the door. I started by inquiring about several cars online and was answered promo ply by Ed Larkin who helped me schedule a time to come in that was convenient for me and kept me posted on current deals. Great customer service!Angus Gunn greeted me at the door, but I was particularly impressed that when I said I had been communicating with Ed, he went out of his way to introduce Ed to me. That was a nice touch and made me know that he cared more about me and forming a relationship than he did just about getting a sale. Angus was patient with me and helped talk me through several different Prius (and other) options, went out of his way to get cars transferred from the offsite lot, and found a car that was a great fit for me off the bat. The entire process was smooth and both he and Conor McQuade went above and beyond and exceeded my customer service expectations, making sure I had ample time to test drive and make my decision. I ended up not wanting to buy the car I initially thought I would buy, and we went back to the drawing board, but neither Conor nor Angus showed any signs of impatience. They just assured me we would find the right car, and then they helped me to find it! Angus was with me every step of the way until he was certain I found exactly what I was looking for. He was not pushy, but had a great balance between buddy and salesman. :) Ben Bright in finance was great to work with, too. He explained all of my options very clearly and accommodated me by helping me find a service plan package that worked for me. In the end, I ended up with exactly what I was looking for, at a fair and awesome price. I am so happy with my new Prius!As an added bonus, the Service Department squeezed me in for an oil change on my current car while I was shopping for a new car. Nice touch! Also, the lovely gal at the front in the sales area (don't know her name, sorry!) was super nice and very helpful, too.Way to go to the whole Heritage team! I see no reason to do my future car shopping anywhere else, and I look forward to future purchases. I also look forward to telling all my friends what a great job you are all doing so they can experience a Heritage Toyota sale also!

Vezina

Feb 13, 2015

My husband & I worked with Rob Ploof at Heritage Toyota recently and had a wonderful experience. Rob listened to our needs when it came to what we wanted in a vehicle and budget. He was knowledgeable and helped us make the right decision in purchasing a Toyota Highlander. We love it! We highly recommend Rob to anyone looking for a new or pre-owned vehicle.

Les

Feb 10, 2015

We have purchased or leased Toyotas from this dealership over and over again with excellent results each time. Without a doubt, Manager Megan Terry and Sales & Leasing Consultant Eleni Floyd are 2 of the best in the business! The Finance Department is very friendly, knowledgeable and makes the experience a pleasant one for all.

Alyssa111387

Feb 10, 2015

I recently went to heritage Toyota in hopes to get a new vehicle. I worked with Rob Ploof and he was amazing! He helped me to the best of his ability and successfully got me in a new car with no hassle. He isn't pushy and does what he can for his customers!!! Thanks to him I drove off in a reliable car for my daughter and I!!! My next purchase will definitely be here!

D&B

Feb 7, 2015

We worked with Rob Ploof to lease our Rav4. He did an excellent job--friendly, knowledgeable, and very honest. We are looking forward to working with him again for buying or leasing vehicles.

Highlander

Feb 2, 2015

This is the third Highlander I have purchased, therefore I shopped around so that I would know what to expect in price and service. I found Chuck and everyone at Heritage Toyota professional and helpful. I knew what I wanted and they worked hard to find it. That is why I chose them, I felt they really appreciated my business and would highly recommend Chuck Heingartner.

john

Feb 2, 2015

This is the third truck I have leased. Great truck and great service. Worked with me to get the best price. Staff was very helpful and friendly.

VTPOLO

Feb 2, 2015

I called looking for a pre-owned car for my son and was connected to the sales manager Megan Terry. She was extremely helpful and helped me pinpoint the exact vehicle for our needs. She connected with with sales person Eleni Floyd who took the time to show us the vehicle and again a pleasure to work with. My visit concluded with a visit to the finance office where I finalized the paperwork with Nick Zagras where I purchased an extended warranty and left feeling like I got an amazing deal. Thank you H-Team!!!! I appreciate all of your help and this was by far THE BEST Car buying experience EVER!!!!

squirrel0

Jan 29, 2015

Megan & Chuck were realy nice to work with on the lease of my new Toyota Rav4 . Great people ,very pleasant . Financials at first realy bad.

Dan

Jan 27, 2015

After messing around with other dealerships, finding Heritage Toyota was just what i needed. I called for prices a day before i went and when i arrived to the friendly sales staff, the paperwork was ready to go and nothing was confusing or hidden. It was real, honest vehicle buying which i thought was non-existent now a days after what i had been through with other dealerships. Everyone i talked to was friendly, and actually cared about making a good buying experience. I own a construction buisness in here in VT and its important to have good customer relations and make honest deals, which i will say, Heritage Toyota really does. I would recomend them to anyone who is tired of the dealership drama and just wants to go buy a vehicle and walk away happy. Thats what i did!

KayVT

Jan 27, 2015

I came into Heritage looking for a lease that would fit my budget but also be a fun car to drive. Chuck had already worked with my boyfriend a few days earlier and picked out a car I would be interested in. He took the time to explain all functions in the car and answered all of my questions to the fullest (there were many). I am thrilled with my new car and can hands down say that this was my best dealership customer service experience yet!

akjdakjj

Jan 25, 2015

Trevor was really helpful and great to work with. He made navigating the leasing process easy to understand. I went in to the dealership unsure of whether I was ready to lease and left with a new car!

Corey Preavy

Jan 24, 2015

Paul, Shannon and Travis were great and made it easy for me to get into a new truck. I would recommend Heritage Toyota to anyone.

melissa

Jan 23, 2015

Trevor did a great job of getting me into the car I wanted and worked very hard to get the vehicle I was looking at to fit within my Budget. I will definitely come back and see Trevor in the future if the need arises , great salesmen to work with and I would recommend him to anybody looking to purchase a new or used vehicle!

wanda

Jan 21, 2015

Rob Ploof was a pleasure to work with. He was extremely professional. I was able to walk in tell him what I was looking for in a vehicle and he delivered. I purchased two 2015 Rav 4's. He worked with me to make sure that in my busy schedule everything was completed prior to me coming back in to pick up my vehicle's. He made himself available to answer my questions in a supportive way. If you are looking for professional non pushy salesman Rob Ploof is your person. Wanda Audette

MW

Jan 19, 2015

I never thought I would enjoy the process of buying my first car on my own! Laz was extremely attentive and helpful at every step of the process putting my mind at ease. Everyone I encountered at Heritage was down-to-earth and friendly. It felt like a one stop shop in terms of financing and repairs and this made the whole process feel easy. Laz is great at focusing on the details and his hard work allowed me to be now driving a car that I love!

larosejonathan

Jan 15, 2015

So I have used this Toyota dealer on multiple occasions for work on our Toyota Tundra, and I must say they do an amazing job. They are very honest people that go out of the way to take care of the customer. We dealt with Kate Poole this time for the service adviser and she is a great lady to deal with. It is very hard to come by honest shops these days however Heritage excels in this matter. I would recommend anyone needing Toyota service to visit this shop. We definitely will be glad to return for our next service call.

dlehmann20

Jan 5, 2015

Conor really made this a great experience for us. He was patient, informative and good-natured. He really made the whole experience, which I was apprehensive about, a wonderful one. I would recommend him to anyone and am so pleased with the Tacoma I ended up with. Thanks for your help Heritage Toyota!

Michael

Dec 30, 2014

Working with Rob Ploof was a pleasure. He helped make our truck purchasing experience pain free. He was very responsive to all of our questions and followed up with us on almost a daily basis. Excellent customer service and a great team overall. If you visit Heritage, take the time to ask for Rob, you won't be disappointed.

nanadee9

Dec 23, 2014

Parker went beyond normal to help me get the highlander I wanted and the trade value I needed for my car. I highly recommend working with him.

JR

Dec 22, 2014

After having a poor experience at three other Toyota Dealerships in New England I was pleasantly surprised at how enjoyable Heritage Toyota/Scion could make a sale. Jason Dillon was very professional and at no point in the negotiation process did he make us feel as if this was just another sale. We got exactly what we wanted at a great price in a simple trouble free transaction, everything was straight forward and honest. When it comes time to get another truck I will certainly consider Jason and Heritage Toyota first.

Nick

Dec 21, 2014

I knew how other dealers worked and wasn't going to be forced into buying a vehicle that we didn't want. Paul listened to exactly what we had to say and found us the 2015 Camry we were looking for.Time is valuable, we asked for the best price and we got it, allowing us to not have to look elsewhere. Excellent experience!!!

fergusdog1

Dec 16, 2014

I recently purchased a new Prius through Chuck Heingartner. It was a great shopping experience. Chuck was very helpful and answered all of my questions promptly. I highly recommend this dealership.

Brian Sumner

Dec 11, 2014

My wife and I were on a limited budget and wanted a reliable vehicle. Jason listened to us and put us in the vehicle that was right for us and a price that was lower than we anticipated spending. He could have pushed a larger vehicle and price tag at us, but he didn't and we appreciate that. We will be buying our next vehicle from him for sure!

Russ Reilly

Dec 9, 2014

Two years ago I worked with Paul Coleman when I leased a Tacoma pick up. I found him to be very knowledgeable, friendly and low key in his approach...everything I was looking for in a sales person. Most recently I purchased a new cell phone and had trouble connecting it to the Bluetooth feature in the truck. A call to Paul, who showed great patience, and I was able to have the valuable "hands free" option up and running in no time.

amanda.rotunda

Dec 8, 2014

My husband and I were looking to trade our older truck in for a new/used truck and Brian made the sale of our truck very easy and it was a pleasure dealing with him. Thanks!

snowboardchic416

Dec 7, 2014

As a young couple starting out we had bought our first car, "mechanically sound" outright through a private sale in the spring. Through a blessing in disguise, someone hit and totalled the car a short time after having it and learning of its list of extensive issues. We decided to go through a dealer this time and do things the right way. We knew we wanted a Toyota because of their reputation for dependability so we went to Heritage. One of our general concerns was the potential to be taken advantage of due to our age and naivety in the car buying process. Working with Laz put any worries about this to rest. He was very approachable and patient with finding a car that fit our exact criteria (price, low mileage, 4wd), completely devoid of the stereotypical intimidating salesmen characteristic, and provided sincere guidance to our questions and concerns of the buying process. Laz has maintained contact since buying the car a few months ago, to ensure our continued satisfaction and to remind us that we can call anytime with further questions or maintenance concerns. We look forward to working with Laz in the future when we purchase our second vehicle.

flowergirrrl

Dec 5, 2014

We've dealt with a lot of dealerships and salesmen over the years, and have come to view buying a car with dread. Finally we've found a salesman who is honest, relaxed, and knowledgeable. We love our 2015 4-Runner , and plan to use Heritage for our future automotive needs. Laz answered all our questions honestly, didn't pressure us at all, and helped us feel confident in what, for us, is a major purchase. Thanks, Laz

jkmagnier

Dec 4, 2014

Laz was very approachable, and easy to talk to. There was no pressure for a sale, just honest and informative conversation. He took a lot of time with us to go over various vehicles, prior to our purchase, and spent lots of time with us while we were finalizing everything. We would use Laz and Heritage again.

Mark Mullins

Dec 4, 2014

Heritage Toyota has become not only our dealer of choice for our vehicles', but has become like family. Years ago we were in terrible need of another vehicle (had a small Aveo for a family of four). They were willing work with us when nobody else would. Two days later we were driving a Rav4. This vehicle was a certified used vehicle and besides regular maintenance, never had any issues, We just recently traded it in for a Sienna and a Corolla (both certified used vehicles). And when we went back, they remembered us and greeted us with a warm welcome, and the same people who sold us the Rav4 were still there after years went by. Our new sales person (Laz Koep) could not have been more courteous, knowledgeable, or attentive to the needs of my family. Laz made us feel that we were his top priority at all times and treated us as if we were part of his family. Always providing ideas but no pushing or pressuring us, it was again a great experience. Laz is truly friendly and cares about being sure that you are happy with his service and your vehicle. You guessed it, If I need a vehicle, or have a friend who needs a vehicle, It will be back to Heritage and I would find / recommend Laz to anyone who needs a car of any sort or for that matter, I would be proud to introduce Laz to anyone.

Raccavallo

Dec 4, 2014

I met Eleni when I stopped in to check out the Tacoma's on the lot. I explained to Eleni exactly what I wanted and she was extremely helpful and not pushy at all. She was very good with following up with me and keeping everything on track and organized. I was also very happy that Eleni was willing to work with me to give me the amount I needed for my trade in. The deal went seamlessly and everyone was very easy and friendly to deal withOverall Eleni was great and very easy to deal with I could text her during the day or after hours to check in on the status of the deal. She was very easy to get a hold of and very responsive. I would certainly recommend her to anyone looking to buy a Toyota!

SiennaFan1

Dec 4, 2014

I've had the pleasure of buying or leasing 3 vehicles with Paul Coleman and have ben very happy with him. He is professional and always seems to find the best deal for me. I have recommended him to others and hope he is still with Toyota when my lease is up in 3 years. Thanks Paul.

tomkearneyvt

Dec 4, 2014

Paul was easy to work with. I was clearly the customer, and he treated me with respect. I needed to buy a car that very day and drive it away, and he worked with me and with the business office to ensure everything happened quickly and smoothly. Plus, he's a nice guy with a good sense of humor.

robert linto

Dec 3, 2014

Went to Toyota looking for a pre-owned vehicle, after a few simple questions on my style and desires Jason had the perfect car at the perfect price. It was a simple and easy process and one I'm willing to repeat in the future.

Palmer13694

Dec 2, 2014

I was on the hunt for a new tundra crewmax and was referred to heritage Toyota. I contacted Jason and was able to make a great deal on a new crewmax limited. He made the entire process mindless. Thanks for the professional help and expertise to make this happen!

Susanleggett

Dec 2, 2014

Jason went above and beyond what was expected out of a salesmen!! Jason was on point and we did not have to wait for our car.. Much appreciated and if you are ever in the "car shopping mood" don't hesitate to give Jason a call!!!

tcunderhill

Dec 2, 2014

I recently purchased a Prius from Paul Coleman. This is the second car I've purchased from Paul, the 2007 RAV4 that I traded in with 140,000 miles on it. Paul made the process of buying a car as pleasant as possible. He was a gentleman. He was thorough. And I feel I got a fair deal. He's a tremendous asset for Heritage Toyota. I'll give him a call 130,000 miles from now.

cgould89

Dec 2, 2014

Laz Koep was outstanding!! I was greeted professionally, treated with respect, and was able to leave with a great new car with a price that I negotiated. He is not pushy and he is very personable...chat on the phone with him often. I would highly recommend Laz Koep at Heritage Toyota-Scion.

Kelrivers

Dec 2, 2014

I really appreciated Eleni's knowledge, friendliness and straightforwardness. Car shopping is never a fun experience for me- she made me feel like I wasn't being taken advantage of. Her sense of humor helped us through the whole process. I will recommend her to people I know!!

bdking

Dec 1, 2014

Angus was very friendly from the get go. He met us at the door and I asked him it was going to be our salesman and he said he could. He and my husband found they knew some of the same people and discussed that. Also they both seemed to know a lot about farming which was a good intro for my husband to like him. We told him exactly what we were looking for and he brought us one to look at while he ordered ours up from where ever. We got to take a test drive and I was able to drive it. We negotiated with him and his boss for awhile until we came up with a satisfactory deal. He stayed with us the entire time and kept us up to date as to how things were going. After we came to an agreement it took awhile to get into the finance department and it was getting late so he ordered and shared a pizza with us. The whole experience was good, funny light , not major push to hurry us to a decision.

bugbeekathy

Dec 1, 2014

I just wanted to write a note to let ya all know what a hard time I gave Mr. Angus. I knew he was new and I knew I was leaving the dealership sitting in a new Toyota. Angus didnt know that. He really worked everything out very quickly and politely and business like though friendly enough to joke with. I am not a sit around and chat kind of person and I dont care for car dealer ships. Angus you get a 5 star rate from me for patients alone even though I did not leave with the same Rav 4 that you showed me in the beginning. But thank you for following up periodically to see how things are. Merry Christmas and God Bless your time at Toyota............Kathy Bugbee

dmdonegan

Dec 1, 2014

Laz was a great to work with when I purchased a used Toyota last summer. He's super friendly, knowledgeable and puts a high value on customer service. About a month after purchasing my car, I asked Laz to help me with some questions I had about the car. He quickly resolved these questions and has always made me feel like he's available to help with any questions I have. I'd definitely do business with Laz again!

gmg59f

Dec 1, 2014

Laz was great to deal with. No pressure and really honest about what we really needed vs what he wanted us to buy. We changed from a big Dodge Ram to a smaller 2015 Tacoma with no regrets.Laz spent lots of time with us gave us the best deal he could. Very down to earth and friendly. He got the sale because we liked him not because he was a pushy salesman.

Joline Kinney

Dec 1, 2014

Laz Koep is an excellent sales person and a great guy. He helped me get into my Prius with his hard work and dedication. He searched diligently for a deal that worked for me. He kept in constant contact with me until he found the perfect Pruis at the perfect price. He made it clear that he will continue to be a resource for me. Laz answered all of my calls and email messages in a timely manner, and was professional, while meeting me at my level. I did not make it easy for him, but he made it easy for me. I highly recommend him, and have told friends to specifically ask for him when they go to Heritage Toyota looking for a car.

Nicholas Clifford

Dec 1, 2014

I have been dealing with Heritage Toyota for some years now, and have always found them very pleasant and efficient to work with. In September 2014, I bought my second Prius from them, working through Paul Coleman. He made sure that everything went very smoothly indeed, and for that matter since my purchase, has come up with answers to questions that have arisen since. I have been very impressed with his knowledge of the cars, and with his manner of working with me -- no pressure to buy things I didn't want or need, simply making sure that everything was ready when necessary. He is thoroughly professional and a pleasure to work with.

renlus78

Dec 1, 2014

Angus Gunn was great tobwork with. I wadn't sure what I wanted when I went there but he asked what I was looking for in a vehicle and found the perfect one on the first try. He was courtious, friendly and made it a great experience.

sgosto

Dec 1, 2014

Laz Koep was very professional, knowledgable, and was able to find the exact car I was looking for. I would definitely recommend him and Heritage Toyota to anyone looking to purchase a new car. I am beyond happy with my vehicle and I will definitely come back for my next purchase.

Stacy Blow

Dec 1, 2014

I've worked with Paul on the purchase of two RAVs and recommended him to my sister for the purchase of her Toyata vehicle. He's a joy to work with, very personable (he remembered me from my previous purchase even tho that was 5 years ago!) and works very hard to get his customers the best possible deal. He's extremely knowledgeable about Toyota products. I would return to him or send a family member/friend to him with no hesitation at all.

VTCountryCutie

Dec 1, 2014

Drove from Clarendon,VT up to Burlington just to look and hopefully get another new truck! Helping my father pick the right truck and Jason Dillon was our salesperson and he was patient and very customer oriented. We are very satisfied with our purchase from Heritage Toyota and extremely satisfied with Jason's customer service. My fathers birthday was in Swotember and Jason even took the time to give a quick call to say happy birthday and hoped that my dad was loving the truck! An awesome truck vying experience and we drive the distance because of the service we get and love to go back and see the people!!

pja970

Nov 30, 2014

I have purchased a ton of cars in my day and have always hated dealerships. In fact I usually avoid them like the plague. I know a lot about cars and hate when I have to deal with pushy sales people who try to push me in a direction that I know I do not want to go in. Heritage Toyota and Laz especially where the exact opposite of this. Not only did he not push me, he let me browse on my own terms and then helped me make a decision that was not only different than what I originally wanted to do, but the right one for me. I can't say enough about Heritage. I was in and out in 3 hours with a brand new Tundra.

threestouts

Nov 30, 2014

Jason you were great you made me feel comfortable and you dealt with me. Its my 1st Toyota and i love it and by the way i hate snow but last Thursdays snow wet and slippery but no problems for me. Thanks again Tracy

Tjscribner

Nov 30, 2014

Roger and Mike went out of their way to get me in the vehicle I wanted for the payment I wanted. They are courteous, friendly and knowledgable. Just when I thought I had the best deal I could get Ben did his part to sweeten it even more. This has been the most relaxed and friendly car buying experience I've had. You all are awesome!

tmyersvt333

Nov 30, 2014

Jason was very pleasurable to work. He made the buying of a our Toyota Venza and the trade-in of our old Toyota an easy and seamless transaction. He is very knowledgeable about cars/trucks and we highly recommend him!

clsmithvt1

Nov 30, 2014

Stopped by to shop; drove off the lot later in the day in my new Corolla. Thank you, Jason, for finding me the best car for my budget and driving needs. I never felt pressured. You answered ALL my questions, and you've been great with follow-ups. I recommend you highly to anyone interested in a new car.

JKMVT

Nov 30, 2014

Jason took the time to know what I wanted and what my budget was and he worked very hard to get me into a new car that fit both. Thank you, Jason!!

kmoran71

Nov 30, 2014

I've purchased a number of cars from Chuck. Each occasion has been meet with highest attention to detail, product knowledge, and most importantly customer service. When it comes to buying or leasing a car Chuck Heingartner & Heritage Toyota is it!

LauraCF

Nov 30, 2014

We bought our Camry hybrid a couple of years ago. Jason has definitely gone above and beyond the call of duty for us on more than one occasion. When we bought the vehicle we pretty much went in knowing what we wanted, but Jason was great and made us feel really comfortable and good with our decision. He encouraged us to come to the new owners' orientation, which turned out to be a great way to get information about the dealership and a really cool behind-the-scenes tour of the area where they service the cars. Plus yummy snacks! Through no fault of the car or dealership we had a problem with our car while we were there and Jason was right on top of it and saw the situation through to the end, even though it meant staying pretty late to get it completely taken care of so we could get home safely. We were his priority, and that's been reflected in all of our interactions with him.

angellmac

Nov 29, 2014

Paul was a great person to work with! I came to Hertiage in search of a truck for my friend and I ended up coming home with a car! I could not be happier, the Paul and his co workers in the fiance department helped me get what I wanted... They helped me get a great start with my credit. I have never had a car dealership treat me so well and give me exactly what I wanted and needed! I highly reccomend you guys and tell everyone about how much you helped me! Thank you again and I will see you in a few years for an upgrade!

jsnydes

Nov 29, 2014

I bought a Tundra after much deliberation. Jason Dillon showed me several trucks that I had requested and let me test drive all of them. In fact, this is one of the reasons that I selected Heritage over other dealerships, as the Dodge dealership directly across the road told me I couldn't test drive a truck to see if it would accommodate what I had to tow. Since then I have only had the truck in for scheduled maintenance which was a rather efficient process. Jason even picked up my truck one day and took it for the 10K mile service when I was unable to do so due to an extremely busy time at my seasonal business. I would go back to Heritage and I would feel comfortable sending my own mother there on her own. Jeff Snyder Owner Above Reality Inc. Hot Air Balloons

mfischel

Nov 29, 2014

Paul Coleman was recommended to me by a friend when I sought a new SUV and trade-in. It was a good experience. I had a specific model in mind, RAV 4, and took a long test drive. I did want to look at at a comparable car at a rival dealership. Paul was just fine with that - no high pressure to get me to make a decision. Though the quality of the Toyota versus brand H was the key to my decision, Paul made the entire process of buying a new car a pleasure.

Lev manu

Nov 28, 2014

Jason, he is very personable. I would recommend anybody who like to get the fair price and love to make a happy deal purchase. Very much dedicated and committed person. Hats off.Cheers

Love2run4fun

Nov 28, 2014

Shawn was very helpful throughout the entire purchasing of my car. He helped explain everything with not making it too confusing for someone that does not understand all the verbiage. We will be back to see Shawn again for sure!!

Peg05452

Nov 28, 2014

Jason went above and beyond when helping me choose my Highlander. We test drove several vehicles, and I still wasn't sure that I was ready to purchase a new car. I called him several days later when I was comfortable with my decision. He drove my new Highlander to me in the middle of a snowstorm to make it easier for me to get this car. Jason made the whole process so much better. Highly recommend this guy!

penrith

Nov 28, 2014

Kinda like family, low pressure, understood our needs and tried his best to make us comfortable with our purchase. And it's nice, really nice, to see the same salesman at a dealership for more than a year!

Sadiebun

Nov 28, 2014

We leased a car from Heritage 3 years ago and returned to talk about how we wanted to proceed. We were having a hard time articulating what we wanted to do as we weren't really sure ourselves. Adam patiently and with good humor talked us through our decision making process and two days later we had a new car. Adam led us through a process that was respectful, thoughtful and low-key. He let us come to our decision on or own terms and in our own time. When it came time to discuss money, Jon was friendly, professional and respectful and was a pro at helping us figure out affordable and financially responsible options.Backing up three years ago, we ended up at Heritage after a grueling search and a horrific experience across the street at Freedom Nissan where we endured a hard-core sales process that involved bullying and harassment. We finally put it to an end and ended up at Heritage (where I purchased my first-ever new car years ago) and simply told them what I wanted and presto a no-nonsense hour later had a deal. Unless something changes we plan to continue to give our business to Heritage and hope Adam and Jon are still there!

toyotalover1

Nov 28, 2014

I bought a Toyota Hylander from Adam Rich at Heritage Toyota and was thoroughly impressed and had an over all great experience! I would recommend him to anybody looking for a new or used vehicle.

vtboss1

Nov 28, 2014

If you want a toyota, See adam rich, this guy gets the vehicle you want, for the best price in new england, i know this cause i priced my toyota all over new england, Mr. Rich matched my best price plus a few extras,.. that was over a year ago,...he still answers my occasional questions and checks to see if i need anything addional. Heritage toyota and Adam Rich are the best ever,..that will keep me going back.

hana.costello

Nov 28, 2014

Had a great experience working with associates at Heritahe Toyota to lease my new vehicle. They were very knowledgeable, friendly and willing to work with me to find a lease that meets my needs.

Jiver

Nov 28, 2014

Thanks to Adam Rich for making my experience with him and Toyota a positive and rewarding experience. There is no doubt in my mind, when I am ready to buy my next vehicle I will be reaching out to Adam again. If you are looking for a new vehicle, ask for Adam!!

kgrace7

Nov 28, 2014

Adam Rich made my return to Heritage Toyota for my second vehicle from them a great decision! Adam was professional, friendly, patient, knowledgeable, and made me feel relaxed about the whole process knowing I could trust him to get me a fabulous car at the best price. Nick did the finance paperwork with me and was very thorough, patient and helpful while also getting it done quickly. This was not the stressful experience that car buying can be. It was fun and built my confidence in trustworthy sales people and dealerships.

Labountys

Nov 28, 2014

First time buying brand new vehicle. Salesman was very friendly, not pushy, very relaxed and very informative. He was patient with us and made our experience delightful.We love our new RAV4.

laura.poirier.90

Nov 28, 2014

Rob Ploof of Heritage Toyota got us a great deal on our new 2014 PriusC. He was so nice to work with and was not a high pressure sales person. I went in there knowing exactly which car I wanted, from a special on-line promotion, and that is the one I was shown. I even got to take it overnight for a good test drive and to have a chance to have my husband see it too. Even with a great sale price we were still able to negotiate a complimentary winter tire change-over. We couldn't be happier.

alexduval989

Nov 27, 2014

I bought a 2014 Scion TC from Jason at Heritage Toyota and besides having a great line of reliable cars they gave me the best customer service I have found in Vermont.I had been looking for cars for several months and found some I likes but none I loved, but I found dealers and car salesmen/ women in Burlington that just pushed and pushed trying to sell me anything. I have one dealer just down the road take my keys "to appraise my car" and they would not let me leave every time I told then i wanted to think about it they just asked "what do we need to do to make this happen?" finally I stooped being polite and left. Bottom line I love this dealership and it is the best place I found to buy a car. I bought the car under my terms, test drove it, looked it over, and was able to focus on the car instead of a price. I thought it was great that I was not rushed and that the sales team stayed over an hour after normal closing so I was able to have my car that night.

Barbara Dozetos

Nov 27, 2014

Having worked in the car business years ago, I was skeptical when Jason Dillon told me he would get me in a new car. I was leery of salespeople, but Jason made me feel I could trust him.He worked as my advocate in the sale, he didn't sell me. He was patient and kind and understanding about the parts of the process that made me nervous. He got me into the first new car I've ever owned and it is exactly the car I've wanted for years.Jason's attention to detail and genuine concern for the customer is really remarkable. I simply can't say enough positive about my experience.

Loreander

Nov 27, 2014

Toyota has always treated me with the utmost respect. They have an amazing service team and great sales staff. Jason Dillon was able to work within my constraints to find me the car I wanted quickly and creatively.

ls3613

Nov 27, 2014

Rob was very friendly and patient with the negotiation. The overall service was great in the dealership. Last but not the least, he stayed late to finish the deal. :)

PattyS+2

Nov 27, 2014

As a busy single working mom with two young kids and an old rig, I dreaded the car shopping experience. Eleni was highly recommended by a close friend and she absolutely delivered. Eleni was very attentive to my needs and completely focused on providing superior customer service. She was very knowledgeable about the vehicles, the Toyota brand and its competitors, the buying process and options available, and the services at Heritage. Most of all, Eleni was a straight talker and advised me as if I was her own daughter. I have already recommended her to a couple friends soon to be shopping for vehicles. Work with Eleni - you will not be disappointed!

Pwmatott

Nov 27, 2014

I traveled over 3 hours from a different state, and my experience was so positive, I would travel for days just to work with Jason and Heritage again!

skonare

Nov 27, 2014

I cannot say enough good things about Angus, Shannon, and Jon at Hetitage Toyota. Having worked with another Toyota dealership before, I expected good service, but these three went above and beyond in my eyes. They got me and my family in a new car, at an affordable price, and we're exceptional in every step of the way, even in the finance department where I walked away much happier than expected (and from my previous experience at another dealer). I plan to see (hopefully all three) very soon for a newer other vehicle and look forward to that encounter. They made me feel so positive that I'll only deal with this dealership moving forward. Thank you all so very much! You all rock!

Walrus247

Nov 27, 2014

Jason Dillon is a great salesman , worked hard to get me in the truck of my dreams. Personable, honest , eager to make things happen to get people into the vehicle they desire. He's a good guy, and even better deal maker.Stop and see Jason, he'll work some wonders and overwhelm you with great service!

Zazabelle76

Nov 27, 2014

Very friendly- no pressure & professional atmosphere- would highly recommend Heritage especially Paul Coleman! I bought my Camry years ago and it was the best car ever!

MapleRidge

Nov 26, 2014

This is my first Toyota, but will not be my last. I visited two Toyota dealerships and a Nissan dealership before I purchased my Rav4 from Jason. The treatment I received from Heritage Toyota from the moment I walked in the door was fantastic. I was never left to wait, was greeted with a smile and was made to feel welcomed. I never felt pressure to make a decision or to buy from Heritage, which I appreciated since I really wasn't sure what I was going to do. In the end I made the decision to purchase the Rav4 and every step of the process was handled professionally and promptly. My experience with Heritage has been top notch, reception, sales, finance and service! I would, and have, recommend Jason to everyone looking to purchase a vehicle without a hassle! Thanks Jason! Love the Rav4!

MayriB

Nov 26, 2014

Back in Febuary My husband and I first showed up at heritage 10mins before closing on a Saturday night. Jason was awesome he took us for a test drive in a used Sienna. I told him we had to think a little more. Decide between new or used. A few weeks later again close to closing, I alone with my children went to pick up our new van I had chose from online. Jason was great he made sure everything went as quickly as possible and made sure the boys had hot cocoa as needed.

meg.g.howard

Nov 26, 2014

I worked with Paul to buy a 2012 Scion a couple of years ago. He listened to what I needed, presented a few options, and gave me excellent guidance. I hadnt been considering a lease at the time, but it ended up being the best decision for me at the time. No pressure, just thoughtful and helpful advice.

Rally spec

Nov 26, 2014

I had a very limited amount of time to find a decent car. Jason went to great lengths to not only find a 'decent' car for me but to find a car i could really enjoy. I had called him earlier in the day to make an appointment and when i arrived he had taken the time to find several cars that would work for me. thanks Jason!

ralph.wooden.90

Nov 26, 2014

This was my first experience with leasing a new car. Jason was very helpful, made the whole experience easy. Thanks for all your help Jason.

Tina Witte

Nov 26, 2014

I have had the pleasure of working with Paul for many years. He possesses a consultative sales approach, is highly knowledgeable, and has helped guide me in selecting vehicles that best met my needs and personal circumstances. I especially appreciate the way that he saved time by streamlining the total sale process on the business end. Once we moved forward with securing the sale, my paperwork was secured in a complete, efficient, and timely manner. This was particularly important to me because in the past this was an area of significant time consumption. I highly recommend Paul, and welcome any additional communication or information that I can provide in support of him.

vtcrista

Nov 26, 2014

I couldn't say enough about Jason...he listened to my requests, worked with prices and finally after searching found my 4Runner within 500 miles!!! He is a great asset to Heritage!!! Jason you rock!!!!

Aletafurman

Nov 26, 2014

Last night I purchased my third vehicle from Eleni. I am always so impressed by her professionalism and her honesty. I never feel as though she steers me in the wrong direction when making any of my decisions whether it is a lease or a purchase. I trust her completely. Last night was her night off and she was still there with my family and I at 730 even though she had plans. Eleni had no problem delaying them to make sure we were satisfied and on our way with our new vehicle. Eleni knows how to get the job done, I would recommend anyone to go see her!

Araje

Nov 26, 2014

I went to buy a car and had no idea for what i was looking for and my english was this hard to understand but Angus took His time and try to explain everything to me and helped me all the way.I got an amazing car and still can call Him when i don't know what to do because i am a new driver.I am so thankful for his help and will recommend Him to anyone that is a new into driving and can't figure out what you would like or work for you ,please try Him out and see for yourself.He is just amazing and Friendly and most of all patient too.

beatertruck

Nov 26, 2014

Paul was extremely helpful in finding us the used truck that we needed. Once we opted to buy the truck, he worked us through the paperwork that evening so that we were able to drive it away immediately. Paul made the entire transaction light and easy. He made the evening as much fun as one can have at a car dealership. I would work with him again and would recommend highly.

billreedvt

Nov 26, 2014

I recently worked with Paul Coleman on a lease for a 2015 Tacoma. Paul was very knowledgeable and helpful in presenting me with my options. What stuck out for me was his no nonsense approach. I was never pressured by him to rush to a decision and appreciated his laid back approach. I am a "research and think about it" kind of customer and appreciate that Paul treated me respectfully and never rushed me along. The delivery process was smooth and Paul took time to explain many of the features on my new truck prior to me driving off into the sunset. I also want to mention that Travis Green was awesome to deal with in signing off on the finance end. He explained everything in detail and was never pushy on the extras that were available to me - a bonus because I don't like pushy! I am extremely impressed with Heritage and their team. You have a very satisfied customer and I will be sure to spread the word to my friends and neighbors.

Buckshot25

Nov 26, 2014

This was the second time I bought a vehicle from Paul Coleman at Heritage. When I've bought a vehicle on other occasions from other dealers, there was always this feeling that maybe, just maybe, I could of done better somewhere else. Both times with Heritage, and certainly with Paul Coleman, I didn't get that feeling. Thanks Paul.

Cpomeroy

Nov 26, 2014

Great service and helpful follow up. I knew I was going to buy a RAV 4 it was just a matter of which model. I ended with a limited and love it.

Deyer77

Nov 26, 2014

Anybody can be knowledgeable about cars and what's available in inventory, but Jason was a pleasure to work with! No pressure, entertaining, accommodating... He was referred to us and we referred him on. Three members of our family have gone to Jason and we wouldn't use anyone else. Highly, highly recommend him!

egauding

Nov 26, 2014

My parents had bought several cars from Paul, so when it was time for me to buy my first car I knew exactly who to see. This was my first time buying a car, so I was naturally nervous. However, Paul made this experience easy and painless. I would not have wanted to buy my car with anyone else.

emily.zolten

Nov 26, 2014

Jason Dillion was a really attentive sales person. He helped us locate the right pre-owned vehicle and worked with us to get the right price. We intend to come to Jason for another vehicle this year. Thank you, Jason!

Gemmag

Nov 26, 2014

Trevor Lamson is absolutely wonderful to work with. I have now purchased two cars from him and plan to return to him in the future. I honestly dread the process of purchasing a car but Trevor makes it as pain free as possible. He is honest and works hard to get you what you want. Highly recommend It!

George Klohck

Nov 26, 2014

Angus Gunn met us among the cars and from there on it was like being with an old friend. He helped us find the car we wanted, helped us negotiate the deal we wanted, showed us how this car (our first Prius) worked, answered all our questions, and was there for us when we went back a few days later with our last questions. We'd say, Look for Angus Gunn when you are looking for a Toyota.

Gerard Fontaine

Nov 26, 2014

We both are very found of Paul Coleman, but not just Paul, all member of your team are helpfull if one is to ask them. Paul is my salesman , has been for years, Five Stars + for him. Would like to mention Dave Juenker

ginette.gadbois.5

Nov 26, 2014

I went over to Heritage Toyota to just browse--never did I even expect to drive home in my new Camry SE--I love the car and my experience at Heritage and Dillon was exceptional in meeting me to where I needed to be in terms of cost. I will be seeing him again in two years!!!

hiltonhead2015

Nov 26, 2014

We have purchased two Highlanders from Heritage Toyota and Paul was our sales agent for both cars. In fact, working with Paul is the major reason we returned to Heritage for our second Highlander. Paul is very knowledgable, cordial, considerate and organized. He's the best!

Jacinto39

Nov 26, 2014

Jason was able to sell me a car I never thought I would buy, but I'm glad he did. He understood which car was perfect for me and quickly worked out a good deal. I'm very happy with my Corolla and will certainly go back to him when I trade it in for a new one... but I will expect an awesome discount for this review! :)

jackietimlynch

Nov 26, 2014

Jason was great to work with. He took over our sale when another salesperson left and totally honored everything we had negotiated. He was genuinely friendly, helpful, and always got back to me right away. Jason continued to assist us after the sale of the car in regards to service. Highly recommend!

jason158

Nov 26, 2014

Great helped find exactly what we needed. Great follow up after the purchase made me feel like I was not just another sale. Would definitely buy again.

jedvt

Nov 26, 2014

Had fun test-driving with Jason Dillon. He came recommended by a friend, and the three of us drove around for a while in several different cars. I know, that's what a test-drive is, but I really enjoyed it, and the rest of the process of buying/negotiating trade-in value/all that business as well. As painless as can be expected, and the service department is great, too!

JerryF4

Nov 26, 2014

Paul represented the attributes you would hope for (knowledge, service oriented, friendly, timely), but also demonstrated attributes more found in days of lore (integrity, exceptional service, respect). Harkened back to the days when sales meant service and service meant sales. It was a pleasure for both my wife and myself to work with Paul.

jezzica802

Nov 26, 2014

I had very bad credit after a recent life change and a vehicle I could no longer afford to maintain. A friend recommended that I speak with Paul Coleman at Toyota and I am so happy that I did. He really helped me understand the difference between leasing and buying. He took the time to fit me into his schedule and hold my hand. He also got me a great deal on a new car with an affordable payment. I would highly recommend Paul Coleman to anyone looking for friendly service without the "salesman" feel.

Julia Snapp

Nov 26, 2014

We knew we wanted a Tacoma but we didn't know if we should buy used or wait for the 2015 models. Jason helped us understand the differences so we were able to make the right decision for us. He gave us some good suggestions on features we may want and we are happy we took his advice.

Katie Wilhite

Nov 26, 2014

Paul is literally the best car salesman you could imagine! I was nervous because it was my first time buying a car and I thought the sales person would pressure me into buying something I didn't need. Paul explained things thoroughly, patiently and with a great personality (including a great sense of humor). I'm looking to purchase my second car and I will only deal with Paul.

babs.bouts

Nov 25, 2014

I just leased a 2015 Toyota Corolla with Caitlin. Before I did, I went to every dealership around to get the best deal. I found Caitlin to be the only salesperson who listened to my needs and DID NOT PUSH ME. She was the only one who seemed genuine. I would HIGHLY recommend her to anyone looking to buy or lease a car. She knows her stuff and has terrific people skills. Thank you, Caitlin!

carriey

Nov 25, 2014

We just recently purchased a Toyota Sienna with the help of Rob Ploof. He was excellent to work with. He was able to locate us the car we were looking for promptly. He went above and beyond to make sure that we were satisfied with our purchase. I would highly recommend him for your next purchase.

HappyKlient

Nov 25, 2014

I just leased a 2015 Corolla with the help of Jason Dillon and Megan Terry who were fantastic in every aspect. I used to dread thinking about going to a dealership to find a car but Jason made the process truly painless. He is a natural salesman; he is at ease so he makes his clients feel at ease and that is a priceless talent to have! I was in and out in two and a half hours maximum and I came out with a brand new car (that they helped me afford) and a brand new good mood and that's all thanks to the excellent service provided by Heritage Toyota. I will absolutely be recommending this dealership to my friends.

Hkao1

Nov 25, 2014

First time buying a vehicle, without the back and forth game. Parker came in early when I just showed up a test drive, because me schedule was tied up later that day. Great team to work with.

hymaylay

Nov 25, 2014

I bought a Prius from Rob recently and the service was above and beyond what you expect at a car dealership. He made buying a car easy!

Jessica0711

Nov 25, 2014

I am very happy with the Toyota that I purchased through Toyota Rob was an amazing salesman. I will recommend my friends who are shopping for a new or used car to go see Rob at Toyota

k doiuglas

Nov 25, 2014

Rob was awesome ! Took care of me. I believe i found a home for future cars. I am happy to not do the dance on route 7 anymore. My next ride will be from Heritage for sure. I had some issue's with the car and Heritage stood behind the product. This is good business. Hats off to Shane in service for helping me along the way.

makattack

Nov 25, 2014

I bought an older Toyota 4 Runner from Chuck Heingartner with my Mom. He found us a vehicle that was affordable and in great shape. He is down to earth and no pressure. I will be back to do business with him again and Have sent him several friends who also bought cars and trucks from him. The whole staff was great!! His service is above and beyond. He does free pickup and delivery service in Stowe. My Mom and Dad have know him for many years when they bought cars from his families dealership in Rutland Vermont. Thanks Chucky your the best!!!

Toni Robson

Nov 25, 2014

My husband and I leased a 2015 Rav4 Limited and the experience couldn't have been easier or more pleasant. Shawn Carpenter was great in helping us decide which car would be the best for us, and it wasn't the two we were thinking of. I can't thank Shawn enough for the ease of the purchase. Normally car shopping is very stressful, and it was a pleasure for us. I would recommend him and Heritage Toyota to anyone looking or a vehicle, in fact I have already recommended him to my daughters for their next car purchases. Thanks Shawn.

travisvt

Nov 25, 2014

Jason Dillon and Megan Terry were great! Very easy to deal with and made the whole experience enjoyable. If your looking for a new Toyota, Jason is your man.

Trigger41

Nov 25, 2014

Shawn Carpenter made my experience in leasing a car the best I'd ever had. In the past I had a very bad experience with a car dealer and was so happy with Shawn and all of the employees I worked with. Thank you all!

vducharme

Nov 25, 2014

In the past year I have purchased 3 Corollas and 1 Tundra for my family. Caitlin has been our contact for all 4 vehicle sales. I recommend her highly. She is pleasant and will go the extra distance to find you what you need and make sure you are happy with your vehicle! She also keeps in touch to see how you are doing! I am happy to say that I have found someone that I can do business with and not have to worry about anything.

MorellaD

Nov 24, 2014

It was such a delightful experience to buy a car from Caitlin. She is friendly, attentive and knowledgeable. My favorite part of working with Caitlin is that she was not pushy at all. I HATE to feel harassed and pushed by salespeople and Caitlin was the opposite of that. She was always very promptly available to answer my questions and even though I'm sure she was very busy, it almost felt as if I were her only client because she was so attentive. She made my whole car-buyin experience super enjoyable. Thank you!!

SmokeaZy

Nov 24, 2014

With a little patience and a firm stance on exactly what you want you can receive exactly what you came for; an amazing car at a stunningly great deal from a professional sales agent

szlevan

Nov 24, 2014

I had shopped at several local dealerships before trying Heritage Toyota. Rob was very professional and easy to deal with. He listened carefully to my needs and almost immediately pointed me in the right direction. With his help I found the car I needed at the price I could afford. I would highly recommend him to anyone who is looking for a new car.

Teakymon

Nov 24, 2014

I have bought a few cars for Chuck and he is always so helpful and responsive. I would recommend him to anyone, you won't regret it.

Justin Hershberg

Nov 24, 2014

I recently bought my 2nd car from Jason, and he was amazing to work with yet again. He was extremely knowledgeable and made the whole process very painless.

franktwarog

Nov 23, 2014

Matt really impressed me with his enthusiasm for the product, with his willingness to answer my questions and with his commitment to keeping me informed. I special ordered my truck and Matt kept me up to date by email and text. I definitely would buy another car from Matt and Heritage.

sjmyer1s

Nov 23, 2014

I have had the pleasure, once again, of purchasing a new vehicle from Eleni Floyd. This new purchase was a "Land Cruiser". A purchase I have been dreaming about my whole life. Oh yes, I have bought many cars from her and she always makes the process simple with no intimidation. But with this purchase she worked very hard to get me into my dream car. Eleni is one of those people that respects you as an individual and doesn't see only $$$$ signs. She is very experienced in selling Toyotas and knows what she is talking about. If she doesn't know she will be first to tell you (no bluffing) but then gets the answer. I have not only bought many cars from her and have referred many friends and family. I highly recommend Eleni for your next automobile purchase, you will not be disappointed!!! Thanks Eleni Floyd!!!

tabenevento

Nov 23, 2014

This week we traded our old Highlander in for a new 2015 model and Eleni made it the most pleasant car-buying experience weve ever had. Its almost as if she read our minds and gave us a bottom line up front approach to selling us a new car. It was a no pressure, no intimidation, no nonsense sale and we drove away as happy and satisfied customers. Thank you Eleni for the great car-buying experience.

valentineguy

Nov 23, 2014

Buying a new truck is about the most enjoyable thing I ever do. And I do it as often as I can justify. Normally, it involves getting caught up in the dealer's sales process which means lots of mandatory steps and rules. As an example, one cannot buy from the guy that you have worked with on-line for the last few weeks working out options and features and have a great working understanding with. You must, once you are standing inside on the sales floor, work with some randomly assigned bozo who has a "sales-process" flowchart to follow.But, for my last purchase, I had the lucky break to meet Matthew outside. He was willing and able to cut through almost all of this process nonsense. I was able to close the purchase smoothly and easily and got exactly what I wanted. What a relief. He is knowledgeable, responsive and a joy to work with. I could not recommend Matthew more highly.Bruce Palmer

mkihm1074

Nov 22, 2014

I just want to say it was my pleasure working with Rob. He was helpful, knowledgeable, easy to work with, and he got the job done. I would not think twice before recommending him and buying a new vehicle at Heritage. Great Experience all around!!!

sandyjarvis

Nov 22, 2014

My initial contact with Caitlin was initially by e-mail. i told her what I needed and she went to work on it. Very personable. She went above and beyond to make sure I went home with the vehicle I wanted that day. If you go to Heritage talk to Caitlin you won't go wrong.

Don

Nov 22, 2014

Most reviews are regarding the buying experience. My buying experience was good too. But my experience with getting warrantee and other work done was noticeably poor and expensive.

corey.wrigley

Nov 22, 2014

Rob was great very informative very helpful to get what I wanted at a fair price. He made it so I didn't have to waste my time to go to another dealer in order to barter at another dealer I didn't really want to go to anyways. heritage is a great place to go and have great warranties and service even after you buy the car they really care about the people and follow up with you.

helen.walsh.946

Nov 22, 2014

Matt is a great salesperson. Bought two Toyotas from him: Highlander and a Rav. He did all the work that needed to be done. Even set up the phones. Would use him again.

jessicanovak

Nov 22, 2014

Rob was great -- I was buying my very first car and he was very helpful throughout the entire process. He made sure I was getting the best price and that I was happy with my purchase. He continues to check in to make sure that everything is going well. Be sure to ask to work with him if you are buying your new vehicle at this dealership!

jim219

Nov 12, 2014

Angus was very helpful and knowledgeable about the Tundra that we were interested in. He didn't try to pressure us into a decision and he genuinely worked to meet our needs and ensure that we got a great deal on a great vehicle. He also provided excellent after sales support to ensure that we were 100% satisfied with our purchase. I heartily recommend Angus as the salesman to contact if anyone is interested in a new car.

debber99

Nov 3, 2014

Jason sold me my 2014 Scion xD a few weeks ago. He was wonderful to deal with. He has the best personality and made feel feel at ease from the first phone call, during the test drive, financing and finally picking up my vehicle to take it home! I felt like I was not just someone he was looking to sell a car to, but that he really cared about my needs. He even brought me over to the service dept to show me around, set up my appt for next year and meet the staff!I must say that I am very happy with my beautiful red Scion xD! Thanks again Jason! Keep smiling!Deb Bergeron

PELLRA

Nov 1, 2014

Eleni spent considerable time with us when she learned we were interested in purchasing a new car. She is extremely knowledgeable about the models available & their features. She listened carefully to what we were looking fore in a vehicle and showed us several models which exhibited the options she thought we wanted, as well as some features she thought we might not be aware of.Eleni did not pressure us into buying a particular model nor did she urge us to upgrade to a larger car than we wanted. She gave us ample time to test-drive all the cars she showed us: She answered all our questions before we selected one to buy. She guided us through the purchasing process and introduced us to all the individuals who would be helping us. After our purchase she continued to follow up to be sure we were happy with the car we had bought.

marla.p.rodriguez

Oct 30, 2014

Thank you Elani and Mary for your exceptional customer care and knowledge as a first time buyer with Heritage. I'm DEFINATELY recommending you to my friends and family... I'll be back :)

mayerkim55

Oct 30, 2014

I have been using Heritage for several years. The reason I keep returning is simple - Eleni Floyd! I hate high pressure sales people who won't give you any space or those that can't figure out how much space to give the customer.Eleni is that perfect blend and always seems to know what the customer needs. She has gone above and beyond with the last 3 vehicles I have purchased. I was looking for very specific features and she has always found me what I was looking for!So if you are looking for a great sales person and dealership its Eleni Floyd at Heritage!

Enzio33

Oct 30, 2014

I bought a 2014 Rav4 at Heritage Toyota on 10/2/14 with the help of their representative, Eleni Floyd. She was very easy and pleasant to talk to and, more important, she understood immediately what we wered looking for. The first Rav4 she showed us was exactly what we wanted even better. It is exceptionally beautiful, with advanced features that add to its safety and usefulness. With the help of her congenial and knowledgable colleagues, we quickly arrived at a fair price, and the entire procedure was completed in a few hours that afternoon. When the time comes for us to buy another vehicle, we look forward to returning to Heritage Toyota and Eleni Floyd.

debbierav

Oct 29, 2014

Eleni, Thank you for all your help with me getting me into my New Rav 4. You are a terrific person and I am sending everyone I know y'all's way. The time, patience's, and knowledge y'all have at Heritage Toyota working as a team, just amazes me...Hope y'all keep up the great work...But you Ms. Eleni, are the Bomb!! Thanks again...Your Friend, Deb

MichaelKnauer

Oct 29, 2014

Rob was knowledgeable, friendly, and very pleasant to work with. He was very patient and helpful to us throughout our 2-3 week competitive search process. He responded promptly to our calls, e-mails, and text messages. He was very open and clear in his communications with us. I felt welcomed, valued, appreciated, and not pressured during our time working with Rob. I recommend Rob to anyone who is looking for a very nice, positive, helpful buying experience. We leased a 2015 Highlander. Rob answered all our questions, either on-the-spot or after very promptly researching the answer. On the day we leased, one of the very nice touches was Rob buying pizza while we waited for the financial paperwork to be completed. Another extremely nice touch was that Rob arranged for me to spend time with Chris Vermette, Delivery Specialist. Chris walked me through all the ins and outs of all the features of the vehicle, including a very thorough tutorial on the navigation system, phone system, and the other apps as well. Chris is a great and knowledgeable asset to your team and Rob was wonderful to line me up with some time with Chris. We're loving our Highlander and I look forward to working with Rob, Chris, and Heritage Toyota again!

sjcutler

Oct 29, 2014

Eleni Floyd was terrific to work with: found the car we wanted, helped us work toward a price we wanted, and was fun as well. Years ago, when Heritage was Nordic Toyota, we stopped buying Toyotas because of our dislike of the dealership. My, how things have changed! Our experience this time was first rate, and we love our new Highlander.

Meganjs

Oct 25, 2014

I had such a great experience with Rob and the Heritage dealership. They work very well with their customers and do what they can to help you out. Being military, they were more than generous. I highly recommend Heritage and Rob specifically!

CarGuy54321

Oct 10, 2014

I bought a used vehicle and was treated like I was buying a $100,000 Ferrari. The service was impeccable and this was easily the best experience I have ever had buying any vehicle... Or anything period. Angus Gunn was friendly, knowledgeable and incredibly helpful. He didn't try to hard sell, he listened to me and made my day much better. If you want a car, go see Angus Gunn. Thank you to Angus and the entire team at Heritage Toyota!

HeidiStorm

Oct 7, 2014

Clean friendly and bright sales room. Helpful staff. I had a good experience buying from Heritage. I would recommend their sales department to anyone. I love my car.

Rickretrosi

Oct 7, 2014

My wife and I dropped by just to browse the 2014 RAV4s, with no intention of speaking to a salesman. Matt Babcock happened by and very politely and unobtrusively asked us if we had any questions. We did, and Matt answered them clearly and thoroughly. Later, I corresponded with Matt through email. He was prompt and straightforward all the way.When I came in to talk about trading my 2009 RAV4, and arriving at a price for the 2014, Matt was pleasant and accommodating to deal with. Never once did I feel pressure from him. He seemed genuinely concerned with my comfort level throughout the entire process. After clinching the deal there were a few follow-up items which Matt handled for me exactly the way he promised to. I would deal with him again in a heartbeat.Jeremy Martin was quite fabulous and patient with me as he took me through the electronics of the vehicle, e.g. Audio, phone, navigation, etc., ALL of which was new to me. He's an incredibly knowledgeable guy, and a unique and key player in the overall purchase experience.Jon Diamond was great to work with as well. He took me through the financial piece with an upbeat and lighthearted attitude that certainly made all the paperwork seem painless.Overall, I am completely impressed with the all of the Heritage people I encountered. You folks have developed a top-notch experience for buyers! I'll see you again in four or five years.

theresa.huizenga

Oct 7, 2014

Recommended 100%!! Rob Iandoli and Ryan Denecker were very helpful. I went in with a budget and came out right where I wanted to be. The first couple of cars I looked at were not quite in my price range, but they took the time to look around and find something that was! They didn't push me into something I wasn't comfortable in physically or price wise. They are truly a class act at Heritage Toyota, and I strongly recommend them! I love my 2013 Toyota Highlander!

Alyssa Glebus

Oct 6, 2014

I went in to this dealership with low expectations honestly due to my bad credit. The first sales rep I had showed me a vehicle that was nothing that I was looking for, not in my price range, and not even the model I asked for. He made me feel like I had to take it or I would get nothing else.. I knew someone that worked here and that is just not the way business is done at this facility. I contacted her and she set me up with Catlin. I could've have asked for anyone better. She, in the end got me what I wanted and for the payment I was looking for. I couldn't believe it. She never gave up and worked a lot on getting me into the car I wanted... I can never thank her enough for what she did for me. I would never think of going to another place after dealing with her and the rest of the staff there. Thank you all for everything. It's very much appreciated.

tnlmiles

Oct 4, 2014

Until now, I have never enjoyed a vehicle buying experience. Rob met me at the door when and introduced himself. I told him that I wasn't ready to purchase anything but needed to weigh my options. He didn't force me to go look at a vehicle or test drive one before he could talk to me. He brought me to his desk and instantly made me feel like a long-time friend. I told him what my needs were and we talked about what would be best for me. Rob spent easily 5 hours with me over the next two days while I test drove vehicles and figured out what I wanted. He helped me find the vehicle that was what he knew I would want and helped me get to a price that met my needs. Since the purchase, Rob has checked in to make sure I am happy with my 4Runner. I love it. I am especially grateful for the incredible customer service that Rob gave to me. Heritage is so fortunate to have Rob and I hope he is there when we are ready for our next vehicle. I certainly will be back!Thank you Rob for making this experience so great. Leanne Miles

Englishjoel

Sep 9, 2014

I could not have imagined an easier or more friendly car buying experience. It was truly a professional, hassle free purchase. Caitlin Junger is simply the best!!

tknauer

Sep 4, 2014