Used Cars for Sale at Heritage Volkswagen Parkville in Parkville, MD

Nia C

Oct 24, 2016

Spring 2016That's when I first took my car there.Days later,sales reps from the dealership called me to announce a sale on cars like mine. They wanted me to bring in my car so they could take a look at it. I thought that was weird because they had serviced my car recently--shouldn't they know what my car looks like? They called me incessantly until I told them to stop calling me. Why the hard sell?September 2016I took my car for a warranty-covered service and asked the service advisor to check out a few rattles and shakes I had been hearing. They kept my car all day, did the 30k service, but did not "have time" to check out the rattles and shakes I wanted investigated.October 2016I make an appointment to get the rattles and shakes checked out. I dropped off the car off at 8:20 am. At 3:30 pm, the advisor phones and says they will have to keep my car until Monday (it was Friday) because they had not had time to look at it that day.I had been without a car all day.What are appointments for anyway if the person giving them does not honor them?So done with Heritage VW

bettlemania

Oct 24, 2016

Spring 2016That's when I first took my car there.Days later,sales reps from the dealership called me to announce a sale on cars like mine. They wanted me to bring in my car so they could take a look at it. I thought that was weird because they had serviced my car recently--shouldn't they know what my car looks like? They called me incessantly until I told them to stop calling me. Why the hard sell?September 2016I took my car for a warranty-covered service and asked the service advisor to check out a few rattles and shakes I had been hearing. They kept my car all day, did the 30k service, but did not "have time" to check out the rattles and shakes I wanted investigated.October 2016I make an appointment to get the rattles and shakes checked out. I dropped off the car off at 8:20 am. At 3:30 pm, the advisor phones and says they will have to keep my car until Monday (it was Friday) because they had not had time to look at it that day.I had been without a car all day.What are appointments for anyway if the person giving them does not honor them?So done with Heritage VW

Derek Mason

Oct 5, 2016

Great customer service from Spencer all the way through the purchase. It could not have been easier. The weather was foul to say the least, but he hustled to get the car I wanted to test ready to go. I now own the 2017 Alltrack and could not be happier.

Jameson

Sep 28, 2016

I've bought a car and have had previous vehicles repaired here and I've had great experience every time I've dealt with them. Highly recommended.

Paula Carmody

Sep 20, 2016

I recently completed a buy-out of my lease for a Jetta GLI. Melissa Cole provided excellent, friendly and helpful service throughout the process, particularly as I was considering turning in the vehicle versus a buyout. I have had VWs for many years and used this dealership for maintenance and repair service, and have always found a high level of service. Ms. Cole exemplified this high standard, and made the process easy.

Nicholas Cotsaris

Sep 17, 2016

Heritage Volkswagen of Parkville is by far the WORST place I have ever conducted business with in my life. Please stay far away if you know whats best!!!!I dropped my vehicle off on July 25 2016 because my motor FAILED. It is now September 17th and I still dont have my vehicle back! When I dropped my vehicle off I called once a day looking for answers but could never get a hold of anyone in the service department. After two months of going back and forth with Volkswagen N.A about the issues I was told my vehicle was repaired on September 8th but, more issues were found. I have not had my vehicle for almost 2 months and I still dont have an answer on when the work will be complete. Also to put icing on the cake I didnt even receive a loner vehicle until August 24th, so until then I was forced to share a car with my pregnant wife. I have one suggestion for anyone looking at spending money or taking their vehicle to Heritage Volkswagen of Parkville, STAY AWAY!!!!If I could give this dealership less than one star I would.

Jovonne Lane

Sep 14, 2016

Melissa Cole (salesperson) and the staff at Heritage Volkswagen Parkville are the most professional, knowledgeable and caring staff I've ever encountered. I actually enjoyed buying a car from them! I will be doing business with this company and Melissa Cole for years to come.

Young and Driving in Style

Sep 14, 2016

The saleswoman Melissa was AMAZING. She made the experience very fun while still making me feel like she had my best interests at heart. She put me in a dream car for my very first automobile!!!! Very satisfied, will be back in the future.

Justin

Aug 6, 2016

Great service all around from Heritage auto of Parkville. Our auto salesman, Spencer Buettner, was especially helpful as he was attentive to our needs and I never felt pressured into buying a vehicle I did not want. He was responsive and replied quickly to our calls. If we are ever in the market for another vehicle we would give him a call!

Kara

Jul 28, 2016

Melissa was extremely helpful and very knowledgeable. We enjoyed working with her and she made the process quick and easy. I love my VW Tiguan!

AnthonyGMD

Jul 26, 2016

I was was extremely happy with my experience from beginning to end. I was lucky enough to have met Serdal who helped me with purchasing a certified used vehicle. I have never had a good experience before with any dealer, until coming here and meeting Serdal. They have a helpful, no pressure approach that makes you feel at ease. I could tell he genuinely cared, and wanted to be your dealer for life. I will certainly be going back to him and Heritage of Parkville for any future vehicle purchases.

Mike

Jul 20, 2016

Charles set me up with a new Golf GTI. This guy was excellent. He was the third salesman I spoke with, and the only one who wasn't giving me a run around. I told him what I wanted, and the price range I was comfortable with, and he jumped straight to the best deal. The guy at the other dealership wouldn't even give me any concrete info after spending hours with him and I knew he wasn't working for me. It was a very stress-free experience for me, which is huge. And he even travelled several states to get the exact vehicle I wanted. Wonderful experience, and I'll absolutely be going back there in the future.

William P.

Jul 15, 2016

The salesman Marc and the entire staff made my visit a very enjoyable buying experience. They are very professional, knowledgeable and courteous. They answered all the questions I had and made the out of state title transfer a breeze. I purchased a beautiful used Grand Cherokee that I cannot wait for delivery on, yes delivery. Can't believe that for a used car. I would recommend anyone in the market for a used or a new car to see them first. You will not be disappointed in the selection of vehicles and the professionalism of the staff.

Scirocco guy

Jul 13, 2016

I had inquired several dealers about a new VW golf. Nobody had the car I wanted , they were trying to sell higher end models .Melissa Cole was instrumental in finding the right Golf for me , Jake at finance breezed through the paperwork and Melissa even delivered the car to meI am planning on sending friends and relatives thereDimitris Raptis

Pat

Jul 10, 2016

Found the car I was interested in online so I went to the dealership to be met by Serdar , a Salesman at the Pre owned heritage dealership, I was met with a smile and a firm handshake. I told Serdar what I was looking for and he showed me the vehicle I was interested in Plus a few others that also caught my eye.I asked him to work me a number for the car that I was interested in.I did my homework on that vehicle and the sales representative came back with a great number with out all the drama that can be associated with car shopping. So I returned the next day with my wife so she could also Drive and the approve of the car. she like the car so we went off to the finance department in the main building where we met Doug, he help us with the finalizing the financing and all the paperwork that was associated with a car purchase everything there was also very easy going . all and all I felt like their number one priority from the moment I walked on The lot and even after the sale was complete. Every corner you turn you are met with a smile from Every person at heritage. As a customer its nice feel appreciated. I'll be back to make future purchases because of the customer service. Its old school hospitality at its best !!!

Daisy

Jul 2, 2016

Great Experience, if you are looking for a sales person who knows their stuff see Melissa. She knows the ins and out of every VW on the lot and thats no joke and she loves what she does. It was a pleasure to work with her for a 2nd time!! Love our VWs.

AWright

Jun 28, 2016

After a quick find for the veichle, it was easy to setup and appointment. Brian did an excellent job just letting me enjoy the car on a test drive. No pushy selling. Getting the car was just as simple. Both he and the finance manager were pleasant and easy to chat with. No major issue with car; definitely a place I'll recommend to others.

Keith

Jun 28, 2016

Bruce, Mitch, and Jake were a pleasure to work with. Very happy with my Dodge Laramie.

AJ

Jun 23, 2016

Awesome experience here! Was very impressed by how quickly we came to an agreeable price and terms. Aleksey and Gabe were great to work with. A much better experience than I had leasing my prior vehicle at York VW or trying to come to reasonable terms on this trade in and purchase. If you're shopping from the York County area, you'll definitely save yourself a bundle and a headache taking the drive down 83.

Joshua Quirk

Jun 23, 2016

Melissa Cole helped me close in my trade in for a new model and made me feel she was doing everything she could to get me the best of what I wanted for the best prices they could offer. Had a wonderful experience and would definitely recommend purchasing from here again.

Alexander Baet

Jun 23, 2016

I have purchased many cars in my life ... But the experience I had with Melissa and the rest of the crew at Heritage was exceptional .... From my first call to her and my visit to the dealership I felt very comfortable and had complete confidence in my purchase .... I know the purchase was not necessarily a large price point .... But I felt I was treated with respect and great care .... Melissa's knowledge about the car was amazing and she answered all my questions honestly and with confidence ..... I certainly would recommend her and the dealership to my friends .... Thank you to everyone for making my purchase a wonderful experience ..... Alexander Baer

Kenneth Messina

Jun 20, 2016

My son Kenny and I purchased a 2016 VW. Melissa Cole was outstanding, she went above and beyond. Gabe was a wonderful man and got everything done for us. Jake did a outstanding job to get us all finished up. I would go back in a heart beat.

JMC56

Jun 18, 2016

In and out in one day. Great product - great Sales staff.

Tony

Jun 17, 2016

I recently purchased a 2014 Ford Escape from Heritage Volkswagen used cars. Car was in excellent condition and had a good sales price. Marc, the salesmen and Shawn the sales manager were a huge help. Within the first month I had an electrical problem. Shawn did not hesitate taking care of the problem by sending the car to a local Ford dealer. All issues were addressed and the car is running fine. Thanks for a great job guys.

Pat

Jun 15, 2016

Heritage VW is fortunate to have such a high quality employee/person as Melissa Cole. My VW buying experience was very pleasant & enlightening. She is extremely well informed as to all the many features on the vehicle & the buying process. She was very patient, teaching me about all the many options on my 2016 VW Beetle R1 SEL. The info she shared will serve enhance my enjoyment of this fine automobile. Your dealership is a better place because of Melissa. I will recommend her to friends & family alike.

Walt and Di

Jun 14, 2016

Bruce was our saleman and Jake helped at the end with the paperwork. We are so very happy with our experience and with the fantastic deal we got on our Town and Country. We will certainly be back when we need to make our next purchase. Certainly worth the 30+ mile drive we had just to not get haggled and enjoy the car buying experience. This place was fantastic!

steven byrd

Jun 7, 2016

Great Price and great service if you are looking for a Volkswagen see Mellisa and Yancy, I bought 4 cars Steven

JennNich

Jun 6, 2016

This is the second time I have bought a car from Heritage and both have been Jeeps. The is the first time I have bought a used car and Steve Jakubik is a great car sales man to work with. Very patient and too the time to ensure I had everything I needed out of the buying experience and ensured I understood all the bells and whistles the new Cherokee came with.

Todd

Jun 5, 2016

I had Aleksey helping me out when I came To get a new vehicle. He gave me some options and showed me the Jettas they had available.. He went over the details of the car, inside and out. We went out for the test drive once I decided that's the vehicle I was interested in. He definitely went above and beyond to make sure that I was happy with my car buying experience and he did everything possible to get me into that car and out the door. He was laid back and cool to be around for the time that we were getting it all figured out. From the moment I walked in the door until the moment I drove off the lot he made sure I was satisfied and happy with the service and my purchase. If you come here for a vehicle I highly recommend speaking with him. All of the employees that were there were good people and they all introduced themselves. I'm very pleased with the service these guys are awesome.

HWdon444

Jun 1, 2016

Melissa knew exactly what she was talking about, even the minute specs of the car. She was also very friendly and clearly experienced in the whole process. Very clean, professional atmosphere. They do everything for you to get you pulling off the lot in a couple hours once you pull the trigger on the car.

BobbieRandall

May 31, 2016

Herb Randolph was my salesman and he was kind and helpful. He went above and beyond what he needed to do to make sure that I was taken care of. I walked away with 2 happy sons and car.

ShirleyC

May 30, 2016

I just purchased a Beetle Turbo Limited Edition - Blue Denim. This is my 5th Volkswagen so obviously I am a Volkswagen person. I would never by a car from anybody other than Heritage Mile One in PARKVILLE. The sales staff is outstanding and the service department is always great. The manager Gabe & Randall Melvin had me work with Melissa Cole. I never met anyone more knowledgeable about her product. I was really impressed. She seems very dedicated and passionate about her job. I also need to give a shout out to Doug, the finance guy. I am sure he was told I never buy anything extra. Somehow I ended up buying 3 things! How did that happen? No, he just made perfect sense! Thanks Doug, it was fun talking to you.

ShirleyC

May 30, 2016

I just purchased a Beetle Turbo Limited Edition - Blue Denim. This is my 5th Volkswagen so obviously I am a Volkswagen person. I would never by a car from anybody other than Heritage Mile One in PARKVILLE. The sales staff is outstanding and the service department is always great. The manager Gabe & Randall Melvin had me work with Melissa Cole. I never met anyone more knowledgeable about her product. I was really impressed. She seems very dedicated and passionate about her job. I also need to give a shout out to Doug, the finance guy. I am sure he was told I never buy anything extra. Somehow I ended up buying 3 things! How did that happen? No, he just made perfect sense! Thanks Doug, it was fun talking to you.

Camille155

May 28, 2016

Mitch Filler and Buddy Holmes were very nice and fast about serving my needs making sure I had everything ii wanted in my car. I will be returning to get my truck!!!!!

Static21

May 28, 2016

Everyone was friendly and helpful at this dealership, especially buddy,Shawn and mitch. Those guys are awesome, as a matter of fact I'm thinking about bring my there to get a car.

Tony

May 27, 2016

I recently purchased a 2014 Jetta SE. Melissa Cole was very helpful in showing me the car, taking me on test drive, walking me through the purchasing process and putting me in contact with Jake Cardwell, who was also very helpful, to wrap things up at the end. I am very satisfied with my experience and would recommend this dealership to my friends.

Happy Customer

May 27, 2016

Extremely helpful and friendly service beginning with my salesperson (Herb Randolph) and ending with the car prep people.A great buying experience. Great job to all!..

Brett

May 26, 2016

I had gone to VW, to purchase my first vehicle, was out within 2 hours with keys and plates in hand. Thank you Melissa for everything!

Henry and Kyle

May 25, 2016

My son recently made his first automobile purchase of a 2013 Golf GTI from Heritage in Parkville. From the beginning Mitch Geller and Melissa Cole made the experience a pleasure. It was actually fun, like it should be especially for a first time buyer. The car was better than advertised and Melissa's knowledge of the car was excellent. Hands down. The best buying experience I have ever had. I would highly recommend them.

Jasign

May 18, 2016

I am so thankful for the phenomenal service provided by the salesman 'Buddy'.He was patient yet efficient. This was the best experience I've ever had at a dealership. I never write reviews but this guy deserved one!!!

Mimi

May 16, 2016

I had an accident back in January and I didn't think I would find another car fast enough, I looked all over but nothing that I wanted and really didn't have the money to put down on a car. Until one day a friend of mines called me and told me to give this guy named Buddy a call, she said he won't wast your time or his he will get you in a car lol. So I gave him a call and sure enough he got me until a car not just any car either an 2016 Jetta baby lol I love my new car and I most of all love the way they treated me at VW. Yes I'll send more people their way and I will be going back for another car well a truck next. Thanks buddy for taking good care of me!!!!!!

msjoeannluv

May 16, 2016

Its all too common to run into obnoxious car salesman who only want to get your signature and their commission as fast as possible. But Serdar Uzun proved to be a wonderful exception to that cliche, and he has ensured that we will get the best vehicle that fits us, The best thing i can say about my salesmans person that he kept a open communication with us all times, eye contact was made at all times. Serdar Uzun proceeded to take us through one of the most pleasant and informative car buying experiences I can remember.So I thank Your Heritage for having people like him on your team, that shows how much you value your customers not just the merchandise. Thank you very much Regards, Mrs&Mr. Lawyer.

Rick Walsh

May 12, 2016

Purchased my first new car after drive a Pickup for 20 years. A 2016 Golf. My salesperson Melissa Cole helped me with a dealer order arriving soon. Melissa was outstanding during the process and showed me the features of the same car on the lot. Melissa is extremely knowledgeable of the product and how they function. Her customer service excellent. Ask for Melissa Cole when you go Heritage in Parkville you won't be disappointed.

Cdm94

May 12, 2016

I've been working with Melissa for a few months now and she was always very swift in replying to my emails, and answering my questions. When it came down to the actual buying process she gave very accurate information and got me the best deal possible. I would recommend her to anyone looking to buy a VW.

Rick W

May 12, 2016

Purchased my first new car after drive a Pickup for 20 years. A 2016 Golf. My salesperson Melissa Cole helped me with a dealer order arriving soon. Melissa was outstanding during the process and showed me the features of the same car on the lot. Melissa is extremely knowledgeable of the product and how they function. Her customer service excellent. Ask for Melissa Cole when you go Heritage in Parkville you won't be disappointed.

Jim Coleman

May 10, 2016

I've been a Heritage customer for 5 years and have purchased many VWs from them. Melissa Cole is the best salesperson I have ever worked with. She is knowledgeable, patient, and most of all she understands what I wanted when it came to my vehicles. I have a 2016 Tiguan R-Line at her suggestion (I was considering a 2016 GTI) and couldn't be happier with her suggestion and my choice. I trust her enough to refer everyone I can to her. She is great at following up and making sure we remain satisfied with our vehicles and she will remain our go-to person when we buy our next car...and the car after that...and the car after that... I don't want to leave out the rest of the team though. The finance team and management are also awesome. They were very efficient and thorough. It took all of 15 minutes to review and sign the docs for our new car. Everything was correct the first time through and it was all black and white, on paper, nothing hidden and no surprises. Thanks for everything guys!

R. Lamont Coleman

May 9, 2016

My salesperson Melissa Cole is outstanding!! She is the best at her job!! Her customer service and knowledge of products and their functionality far exceeded my expectations!!

Miranda S

May 7, 2016

Great Dealership. i love melissa cole. she has the best costumer service. She sold me both of my cars and she did a wonderful job. Best sales lady ever. always will buy cars from her

paula townsend

May 6, 2016

Thank you to Melissa Cole of the Parkville location for going above and beyond

Pontidis Family

May 6, 2016

Leased a 2016 Tiguan, Melissa Cole had incredible knowledge of the product she was selling as well as other VWs we had asked about. It was a pleasure to deal with someone who wasn't pushy and allowed me and my wife to make a final decision with no pressure. She took the time to show my wife all the options the car had to offer and came to or house as well to pick up some needed paperwork so we wouldn't have to make a second trip. I've never had that service before and she is the reason I will buy or lease another vehicle from her. Excellent service and I'm very satisfied with the lease.

Ray Allen

May 6, 2016

5/6/16I've now bought 3 cars from Heritage VW and my wife has bought one Together we've confidently recommended Heritage VW Parkville to friends, all of whom have reported being pleased. From sales to after purchase services, the dealership is incredibly personable. In my recent purchase,, I had the pleasure of working with Melissa Cole, who proved to be the most knowledgeable sales person that Ive ever worked with. She presents you with all the facts, allows you to weigh comparative advantages, and helps you close in on your choice without pressure or xxxxxxxxx. She turned car buying--among my most disliked experiences--into a fun and trustful day. She also impressed with the fact that her commitment to customers doesn't stop with the sale. She took care of any number of after purchase details without asking. Ray Allen

One Happy Customer

May 4, 2016

Bought a 2014 Charger from a Herb Randolph. Herb was a very pleasant person, very knowledgeable about the product and was able to answer all of my questions and concerns. My buying process and experience was very painless which say a lot about buying a car! I would definitely recommend this dealership as well as my very helpful sales associate!

Ashley0922

May 3, 2016

This is the 4th car we bought from Herb Randolph and we wouldnt go anywhere else! His service is excellent and he shows a vast wealth of knowledge in the cars he sells. Highly recommend him when buying a car!! Will be back again 100%

BillyBob

Oct 7, 2015

I purchased a jetta GLI from there, approx. a year ago. The sales person asked to see the mileage in my car, and he kept my keys, and would not return them. Also, VW had a .09% financing, and they would not give it to me. Never explained why? I should of left, but it was the car that I wanted. I will not buy anything from them again. I do not recommend them, the worst dealership I have ever dealt with.

Buglover

Jul 5, 2015

Everyone from the time I stepped in the door were helpful, , professional, caring, patient, personable and knowledgeable. GREAT management! I will certainly be a repeat customer in future car purchasing. Special thanks to Herb Randolph!

carguy

Jun 18, 2015

I recently purchased a used vehicle at Heritage and it was amazing. The entire crew was patient and attentive! Mitch, Gabe and Bob went out of their way to work with me and I'm not the easiest customer to sell. I drove several vehicles and didn't seem to find one I liked and then once I did my wife didn't like it! When I finally found the correct vehicle the transaction was amazing!I also want to give a big thanks to Hal for listening to all my needs! Also a big plus is the certification on my vehicle. Even though I have peace of mind knowing I have some great warranties there is also the certification that comes with the vehicle that makes me feel even more comfortable driving my new car!Thank you guys

Megan Miley

Apr 14, 2015

We were researching cars during the past two weeks in the Baltimore region, going into dealerships, taking test drives, etc.....But once we stepped into Heritage Parkville and met Treacy McNeeley, we were sold. He has great customer service and made us feel comfortable from the first minute. He knew what we wanted and delivered, we have a great family car and a new friend! Thanks Treacy, Mitch and Kathleen w/ Heritage Parkville!

mamaof2

Apr 4, 2015

After dealing with a totaled vehicle, I had no choice to purchase another vehicle. I found the SUV online sent my information in and within minutes I had a response. Bruce was so awesome and showed compassion for his job. It was such an easy process to get in, signed and out the door in my SUV! Mitch handled the finance part and he was just as nice! Those two together made the experience so easy and quick. If you're looking for a new vehicle I would defiantly recommend these two!!!!

Satisfied Customer

Jan 23, 2015

We stopped at the Heritage used car lot on a day when they were closed and found a Dodge RAM truck we were interested in. Later we stopped when they were open and were met by salesman Robert Adcock. Mr. Adcock was a pleasure to work with he was very informative never made us feel under pressure to make a purchase. We were trading in our vehicle toward the purchase of this vehicle and he was patient with us working with us on the value of our trade in and the price of the vehicle. This concluded with us making the purchase. We then met with business manager Mitch Giller who also was a pleasure to meet with and assisted us with some request concerning the contract. We had gone to other dealerships where the experience was not so cooperative. We recommend this dealership to anyone making a purchase of a vehicle.

RodrigoC

Jan 9, 2015

Back in september 2014 I leased a jetta GLI. The service provided by Jake Cardwell was beyond expectations, he guided my wife and I throughout the process and provided great suggestions. The sales floor is spotless complemented by the great staff. Surely coming back and staying with Heritage

Jaraxal

Dec 30, 2014

My experience with Melissa Cole and Heritage ranks as one of the best car buying experiences I've ever had. Melissa was very sensitive to my time constraints and made sure that I wasted very little time at the dealership. Melissa has a deep understanding of all of the Volkswagen models; her knowledge was very impressive.The entire process was well done and efficient with a very friendly atmosphere. I highly recommend Heritage Volkswagen Parkville and Melissa Cole.

Matt S.

Oct 24, 2014

I recently had a mechanical failure in my 2007 VW, and decided it was time to move up to a new car. I spoke with Jacob Cardwell and very impressed with his professionalism and knowledge of these vehicles inside and out, as a VW enthusiast and former mechanic I threw some curve ball questions too. Mr. Cardwell walked me through the intire buying process and even followed me to my house to have my wife sign some paperwork after the purchase was finished! I will be recommending Jake to any one of my friends that are in the market for a new vehicle. Thanks again guys for making this process an easy, quick one.

Doug Sunday

Oct 6, 2014

I visited Heritage preowned center to help my daughter buy a car. She lives out of state and was moving back, so she needed a car. She was home sat and sunday and was looking for a car online. She found one here but it was late Saturday and we could not get there to see it by closing time. Since they were closed on Sunday, and she could not stay until Monday, we had a problem. Our sales rep Rob Adcock went above and beyond for us. He offered to move the two cars she was interested in up front so we could stop by Sunday before she went back to look them over. I took her over Sunday morning and she got to see the cars and moving them made them very easy to find. I then took her to bus station. I went back Monday and closed the deal. Sales manager Andre was also a pleasure to deal with. Since i was alittle short on time because i had to get back to work, they offered to deliver the car to my house later in the day. That was a first for me. I was very pleased with the process start to finish. These people are very professional, and more importantly, very courteous and friendly. They treat you like they want your business. Thanks again to Rob and Andre!

tarik.fadley

Sep 2, 2014

So I bought this New 2012 GTI from this dealer 2 years ago, they promised a loaner during service, forget about it. They messed up the finance portion of my trade and had their lawyer call me to demand money back or be sued, But this one, is a masterpiece of incompetence! It is Labor Day weekend 2014, I'm washing my car for the weekend festivities and notice that the tag is going to expire the next day. I do not remember getting a notice, so I figure that I will simply go online and pay the registration fee and print a temp registration until the new stickers arrive, no big deal. BUT IT IS A BIG DEAL, BECAUSE HERITAGE NEVER REGISTERED THE CAR TAGS WITH THE MVA!!! Yes, I have been driving around for 2 years with tags that do not belong to my car, or even exist for that matter!! When I first noticed this, the mva website said that the tag number does not match the title number, so I called Al, the sales manager. He told me basically, there must be an error in the vin or tag number and drive the car to the dealer on Tuesday and they will fix it. I told him that the tags will expire tomorrow, he said, "I'm sure that you noticed this before, why are you just calling now on a Saturday, I cannot issue you temporary tags, you are lucky that you are not going to have to wait in line at the mva". So, i called the MD State Police, spoke to Corporal Curley, he told me that your tag does not exist, it was never issued a tag. HE TOLD ME NOT TO DRIVE THE CAR!! He also said that the MVA is god as far as the police are concerned, so if I was pulled over there is no telling what could happen!! Driving with a tag not registered with the MVA for 2 years!! So, after talking to the State Police i called Al back. He said "Well, I have your number, I will have someone call you on Tuesday". NO OFFER OF A LOANER, TEMP TAG OR EVEN AN APOLOGY! WHAT THE xxxx AM I SUPPOSED TO DO WITHOUT A CAR FOR THE ENTIRE LABOR DAY WEEKEND!!!! THESE PEOPLE DONT GIVE A xxxx!! I paid $172 for registration and got a piece of metal with a sticker on it that was not registered with the MVA. attached to my car that could have gotten me a ticket or arrested!. And I paid $199 processing fee for them to process NOTING CORRECTLY! I want my MONEY BACK!

Laura

Jul 15, 2014

Back in 2011, I leased a Jetta with Heritage VW in Parkville and had a great experience. Now that I live in Pittsburgh, when my lease was coming up, I was expecting to just deal with a dealer here in the area. Jake Cardwell called me to let me know that they would be happy to help assist me in leasing another car, even from Baltimore! I didn't know a dealership would be so willing to help an out of state customer. Needless to say, Jake and I discussed what I was looking for over the phone and he was able to find me the exact car I wanted. He drove my new VW Jetta out to me and basically delivered it right at my doorstep. He saved me a lot of headaches and I was shocked at how simple the process was. I highly recommend Jake and this dealership and I would be happy to deal with them again. Their customer service is second to none! Thanks again!

Tarisa

May 30, 2014

I had the pleasure of working with Ron Max for the purchase of my vehicle. He was calm, friendly, explained all the details and features for each car I drove (I test drove used cars and they were immaculate, super clean, like a brand new car), and he was patient and fair when negotiating the deal with my father. After we "shook" on the superb deal, Doug Mrockowski (the money man) walked me through all the loan info, and explained each option I could add on to the vehicle. I did not feel pressured to purchase anything additional. Doug answered all my questions and finished the sale by providing me with registration and tags on the spot. I drove all the lot squared away. I didn't have to drive with temp tags. This was the most efficient car sale I have ever experience. I would highly recommend Heritage Volkswagen and will definitely use them again for my next vehicle. Thank you.

Beth W

May 29, 2014

Treacy McNeeley delivered my 2009 Smart Car to my house, complete with a BIG red bow on the top on Memorial Day. This dealership bent over backwards to get the car I saw advertised, to me within 3 days of the time I saw it. and told them I wanted it but couldn't make it to where the dealership was. They delivered and I'm happy, happy happy with everybody I talked to and made my purchase an absolutely delightful experience from start to finish! Great car. Great Price. Great People!

Kathryn & Paul G.

May 29, 2014

This was a great car-buying experience. Ron Max listened to what we wanted and took us straight to what we wanted to see. We didn't want to spend all day at the dealership, and he made sure we didn't. The van we bought is outstanding...everything we wanted. Thanks for the great service!

Daniel M

Apr 16, 2014

Robert Adcock and Ron Maxx are the best salespeople I have had the opportunity to deal with. I am in sales myself so I appreciate genuine people when it comes to making a purchase. I contacted Ron who guided me to the website to pick out a car. He located the one I picked out and got me linked up with his associate Robert (Ron did this for me while on vacation). Robert Adcock got the car delivered to the dealership the next day. I was in a rush due to my crazy work schedule. I looked at a used 2013 VW GTI. The car was in amazing shape. After test driving, Robert helped me find an affordable payment for a car I never thought I could afford. From the beginning to the end of the car buying process I felt good about what I was doing. The car is amazing, I love it! It's truly a great feeling to drive a vehicle you love. Go see these guys if you're in the market for a car. They make the car buying process fast and easy!

Tony

Mar 17, 2014

After searching for a VW Jetta all over town, I found the car my son wanted at Heritage. Unlike other internet sites, the only other expenses were Tax, Tags and Processing fee. No added cost for reconditioning. Our salesman, Jake was very knowledgeable about the vehicle and very thorough explaining all the options. This was probably my best car buying experience since I have been buying cars. Entered the dealership at 7PM and was out with the car by 9PM. Shortest time I ever spent buying a car. Excellent.

rmkeys

Feb 12, 2014

I was taking my 2005 Jeep Liberty for repairs and/or trade in. I wasn't sure which way I was going to go. I would have loved to buy a 2014 Jeep but in reality I couldn't afford it. So I started to look on line to see what Heritage had to offer on used vehicles..and it was a lot. I finally put my sights on a 2012 Jeep Liberty. My son told me to talk to Ron Max before making a final decision. I did, and Ron was exactly the way my son said he would be. He was energetic, good sense of humor, and extremely knowledgeable and put me at ease. Ron was able to get me the best deal ever and able to keep my payments where I needed them to be. Ron then sent me to finalize the deal with Gabriel Walman, Business Manager..How lucky was I. It was as if I had known these two men all of my life. I couldn't have asked for more. I love my new Jeep and I would recommend Ron Max to anyone who was in the market for a new or different vehicle.

Connor Sneed

Jan 26, 2014

I went to Heritage VW to buy my first car and i was surprised how comfortable Ron Max and everyone there made me feel. Ron helped me find the car that i wanted instead of trying to sell me one. He was very straight forward and made everything very easy to understand. Ron Max made me the man I am today and thats a man with a car I love.

Gina & John T.

Jan 25, 2014

We drove two hours from Virginia to purchase a 2013 Chrysler 200 Sedan and it was well worth the trip. Our sales consultant, Ron Max, was knowledgeable, friendly, and personable. He never rushed through any aspect of the demonstration of vehicle features or the test drive, and yet he also did not waste our time with needless dawdling. He had a very good sense of what we wanted to know and intuitively adjusted to our needs. Ron efficiently moved through the paperwork, was very familiar with the procedures of our lender and insurance company of choice (USAA), and made the entire purchasing process painless. He seamlessly segued to the sales administrator (also a very nice person) and had our car waiting with the temporary plates affixed just as we finished up the final title and registration paperwork. The car is absolutely beautiful and exceeded our expectations. We estimate that we saved at least $2000--and probably $3000--on this virtually new car (in addition to the significant savings of purchasing a slightly used vehicle with very low mileage) . Kudos--or "Bravo Zulu" for those of us in the Navy--to Ron Max and Heritage Auto.

Stephanie K

Jan 4, 2014

I really enjoyed my experience purchasing my first Jeep vehicle. Ron Max was extremely helpful answering my questions and made the process very enjoyable from beginning to end. I knew I wanted a 2014 Jeep Grand Cherokee but wasn't sure if I should go with the Lorado or Limited. Ron showed me both, and explained the differences between the 2 models in great detail. After test driving both models , I knew which one was right for me. Ron was very helpful making sure I got the best price possible and checked up on me through out the rest of the purchasing process.. He even handed me the spare key before I drove off in my new vehicle, so he really was supportive from beginning to the very end. I was recommended to Ron from my parents and I would recommend my friends and family, without hesitation,. I will be back when it's time for a new vehicle! Thank you Ron for making my experience so enjoyable.

VW driver

Dec 28, 2013

I recently bought a 2008 VW Jetta here. My sales associate was Robert Adcock, who did not hesitate when I asked if the car could be inspected by my own VW mechanic before I purchased it. He personally arranged for my mechanic to see the car and took it there himself the next day. We worked out a fair price for the car and for my trade-in, and we were able to complete the transaction quickly and smoothly when I came in on the weekend with my wife and kids in tow. Robert was able to find a set of all-weather floor mats to include with the car. Thanks for the easy and satisfying car-buying experience.

Margaret Disappointed

Dec 21, 2013

I was very disappointed in the service i received. I applied prior to going and when i got there it was told, To me that the finance person could work the deal, which was a lie. We are all grown people if, You tell the truth in the beginning instead of passing the buck, i think the car buying experience wouldn't be such a horrible experience. Stop lying to people be up front and you'll good reviews. I have already express my disappointment with my family and friends.

Molly S.

Dec 3, 2013

To preface- I have been driving Volkswagens for 18 years and love the brand. I have no plans to ever switch. I bought a new 2006 Jetta at Heritage in Owings Mills and had a phenomenal experience. I live closer to the Parkville dealership and that's where I had the '06 Jetta serviced for 7 years. The service department is nothing short of spectacular- they know me by name and have always done honest work on my car. In mid-November of this year I dealt with Steven J. and Randall M. in the VW internet sales department. They managed to locate the exact color and model of the Jetta I wanted, even though it wasn't on their lot. When I went to the dealer, the price we had agreed upon via email, was the price of the car. It was great. A week later, I got a call from Melissa L. in finance (Chrysler side of the dealership) stating that the VIN on all of my paperwork was incorrect- they had mixed up two digits. Come to find out that they had mixed up the entire number, not just a few digits. I was told that I needed to come to the dealership immediately to fix the error and that they would just process financing through their dealership, rather then the pre-arranged loan I had secured. I told Melissa that my husband and I would have to wait until the following Tuesday to come in. What we were told would be a quick process of just re-signing documents, ended up taking over an hour, the majority of that time waiting. I don't know if putting the incorrect VIN on all of the documents was an honest mistake or a ploy to get me to use their financing instead of my own. Fast forward less than a week later, yesterday. I received a call from my finance company last night stating that they had called Heritage at Parkville and left over 10 voicemails requesting the odometer statement, which was missing from the paperwork faxed to them. I immediately emailed both my finance person, Melissa, and my salesperson, Steven. I received an email right back from Steven saying they were taking care of it right away. This morning I received calls at work and on my cell from my finance company stating that they had not received the odometer statement and that the loan would be void if the paperwork was not received this morning. I called over to the dealership and got no assistance, so I left work to go home and get my own copy to fax. While driving, Heritage called and said they were taking care of everything. I returned to work and received an email from Melissa this afternoon stating that she was aware that multiple messages had been left for multiple finance managers but nothing had been done. Nothing had been done. I realize that people make mistakes. I really do. But not once during this entire two weeks of phone calls back and forth, dealership visits, having to leave work early repeatedly, did I ever get an apology. No one ever said the words "I'm sorry". I am so frustrated with this dealership and their severe lack of customer service. As much as I really like the service department, I am unsure if I want to continue supporting MileOne in any capacity at this point.

James Harris

Nov 13, 2013

I hit a deer and totaled my car. I submitted an inquiry through cars.com on a 2011 Charger RT and the next day got a call from Ron "Mad" Max. His first concern was immediately about me and my family and if anyone was hurt when I hit the deer. I explained to him how many times I have gone to dealers and I was sick of the "dealer" talk. I asked him to be upfront with me as far as credit, down payment, etc... From dsy one Mad Max was courteous helpful, honest, and forthcoming. This was by far the best car buying experience ever. I didnt have to come in until we had an approval ready, unlike other dealers that always say "we need you here to make a deal happen" Long story short f you want good service, honesty, and help....This is where you need to go and Ron "Mad" Max is who you need to see. Kevin Quinn is the best business manager Ive ever signed a contract with. No hidden fees. he breaks everything down for you and gives you options instead of trying to sell you everything possible. Most importantly he is a Man of God and I was extremely blesed by being lead to them to buy a car. OH AND DID I MENTION THEY DELIEVERED THE CAR TO MY HOUSE? GREAT JOB GUYS

Baltimore Organizer and almost 'Mom'

Nov 12, 2013

We couldn't have had more excellent service here than we did yesterday with our sales professional, Treacy McNeely. We're expecting a baby and needed to turn in my 'old girl' (a 2000 CR-V) for something with at least child lock latches for car seats! The upgrades from a 2000 to a 2011 weren't too shabby either :) I had an idea of the types of cars I wanted to test drive and we were able to do that quickly and easily. Treacy was knowledgeable, trustworthy, NOT PUSHY, and gave us plenty of time and space to make an informed decision that suited our needs and budget. The rest of the staff was incredible to work with as well. And I have to mention for an office run by men, they had an impeccably clean, updated bathroom (which this pregnant chick and I'm sure others who are expecting greatly appreciated!!) We got to their office around 4pm and a few hours later, painlessly rolled off the lot with a 'new to us' car. My old one off my hands completely. Financing completed, and even full tag and title service - saving me hours later at the MVA. Bravo Heritage Parkville! When we need another vehicle we won't think about going anywhere else.

APS

Nov 1, 2013

I've been a client with Heritage since June '12 when I brought my VW (purchased elsewhere) in for an upgrade of maps which had been promised under my original purchase. Rather than asking me to pay for the maps, the Heritage representative was willing to add them - no hassles, no questions. Since that point, I've used Heritage Parkville exclusively for my maintenance. My experience with the maintenance department continues to be nothing short of spectacular, so I had high expectations regarding my trade in/purchase experience. The sales personnel with whom I worked were personable, professional, and, moreover, understood my requirements and made efforts to (1) meet them and (2) not waste my time/energy in doing so. They delivered a personal, human approach to my purchase experience and made the transaction enjoyable. My primary salesman was wonderful to deal with from inception to final signature - running numbers, providing options, showing infinite patience and, once we signed, going over the vehicle after purchase with me to ensure I had the tools and knowledge to get the best out of my vehicle (to include unlocking the mystery of how to flip up the windshield wipers - a VW mystery which had plagued me for 4 years). Rather than wasting time, he made things happen quickly and followed my lead - a credit to his skills with customer service. His colleagues, each playing various roles, also made my purchase experience positive, understanding what type of deal would move me out of my 2010 VW, which was paid in full and in great shape, and into a 2014 VW. What impressed me most with was the effusive attitude of the gentlemen I dealt with - a credit to the dealership and a must for clients. Further, the sales staff responded incredibly well to the million of questions I asked while test driving a like vehicle, answering those those they could, checking into those questions they couldn't, and showing a great "team effort" in ensuring I had the information I needed to make my decision. Finally, completing the "$" portion of the deal continued to be a seamless experience. The transaction process was simple, matter of fact, and easy to understand. As I relayed to the folks at Heritage, I'm not an "easy to please" client - and I don't provide positive feedback unless it is warranted. In this particular case, something was very right - and whether it is VW's training regimen, management expectations, or just pure luck in having a winning group of personalities on the Parkville sales floor - the team really did a great job.

Pat O

Oct 31, 2013

Ron Max at VW Parkville recently sold me a 2012 Camry LE in record time. After locating the car on line, I showed up late on a weeknight and had the wife and kids in tow. He took me on a test drive which really allowed me to put the car through different road conditions. He was very professional and even offered to buy the wife and kids pizza. He offered a great price and was very informative regarding the features of the 2012 Camry. Kevin Quinn in the finance department was able to provide great financing and got me a very manageable monthly payment (also in record time). Overall, a great car buying experience.

Kate M.

Oct 11, 2013

I had previously purchased a used Honda at Heritage of Parkville so when I wanted another Honda I went back. This time my Sales guy was Ron Max. What a nice experience. He worked with me to find the right car. It was actually at another Heritage location and Ron picked it up and brought it to Parkville for me to test drive. He made the entire process easy and took care of all of the details...always keeping in touch along the way! I will definitely send my family and friends to see Ron for a car! Thanks!!

Jaylene and Frank C

Oct 9, 2013

When we were approached by Ron he was polite and did not make us feel pressured to make any quick decisions. He helped us look at all of our options. When we decided on the car we wanted he went above and beyond to make sure we were satisfied with our purchase. He continued in days after to make sure we were familiar with our new car and even offered extra assistance after the purchase. It was the way that Ron went above and beyond that made us so satisfied with our purchase. Woody, the manager, also went above and beyond to make sure we were completely satisfied with our purchase. We appreciate all of their hard work.

Diane Reed _ A Mopar Moma

Oct 5, 2013

My experience at Heritage Parkville was wonderful. Ron Max greeted us in the parking lot with a warm welcome. He was right on getting me my dream car, he made it happen for me and I couldn't be more greatful to Mr. Ron Max!!! I drove off there lot driving a 2012 Dodge Challenger 6 speed with a hemi, never thought it could happen for me. Again Thank you Thank you Thank you Mr.Ron Max. He Makes It Happen!!!!!!!!!! Diane Reed

Frenchie75

Oct 3, 2013

I HAVE A 2007 PASSAT AN ALTHOUGH I DID NOT PURCHASE IT FROM THIS DEALERSHIP THEY STILL TREAT ME AN MY VEHICLE LIKE FAMILY. I HAVE BEEN COMING HERE FOR SERVICE SINCE 2010 AN I HAVE NOT HAD ANY PROBLEMS. ONE TIME ERIC FELT LIKE THEY MADE ME WAIT TO LONG (EVEN THOUGH I WAS FINE) HE HAD THEM ADJUST THE BILL FOR THE WAIT. I WILL CONTINUE TO RECOMMEND THEM TO EVERYBODY I KNOW. IN THE BEGININING I THOUGHT THEY WERE KINDA HIGH FOR SERVICE BUT AFTER DOING RESEARCH ON HAVING A GERMAN MADE CAR I REALIZE THE PRICES WERE FAIR. I GIVE YOU ALL 5 STARS & OF COURSE ERIC GETS 10 STARS FOR ALWAYS KEEPING ME POSTED ON MY VEHICLE ....SIGNED KEIA (MOCHA BROWN PASSAT)

Steve Z.

Sep 28, 2013

Ron Max was our Saleperson and we had a great experience purchasing a preowned Chysler 300 vehicle from Heritage Volkswagen in Parkville. In dealing with Ron Max, he was extremely accommodating & very knowledgable about the 300s. He wanted to make sure the car I was choosing was the right one for me. He went above & beyond the call of duty to make sure I got the vehicle I was looking for, even going over to another dealership to pick up the car I eventually purchased. Ron continues to keep in touch with me to make sure I am completely happy with my new vehicle, if i have any questions and to let me know he is there if anything comes up. Many thanks to Ron. Steve and Judy.

Virginia R.

Sep 26, 2013

First timer buying a used car and Ron Max was at my service. Really appreciated his honesty, demeanor, sense of humor, and patience as I contemplated which car made the most sense for me. Ron also makes himself readily available to answer any questions or assist you in any way, even on his days off. Thanks Ron!

Steve Olivieri

Sep 25, 2013

I had a great experience purchasing a preowned vehicle from Heritage Volkswagen in Parkville. I dealt with sales rep Ron Max, who was accommodating & very knowledgable abt the Volvo XC90. He went above & beyond the call of duty to make sure I got the vehicle I was looking for. After my purchase, Ron continues to keep in touch with me to make sure I am completely happy with my new vehicle. Many thanks to Ron.

Jen E

Sep 23, 2013

I orginally went into the VW dealership to test drive the Tiguan so I could cross it off my list because I thought it was going to be too expensive. I was leary of the internet price they had posted but I just had to see if for myself. I had the pleasure of working with David Gula and after they gave me everything promised on the internet price I couldn't say No! He took his time and explained everything to me, no question too small. I was impressed with the manager as well Yancy! He took great care of my family. I had to drag my two small children along with my husband for a night at the dealership. I would highly recommend this dealership and make sure you ask for David!

jim

Sep 18, 2013

What turns off a potential customer is an attitude by the salesman. Not so at heritage vw. My sister needed a car that day and sales consultant Ron Max helped her get it. Ron took us slowly through the process with little stress. Thank you for your patients and help!

Ricky T

Sep 9, 2013

Ron Max drove 300 miles one way to make a deal happen. He went the extra mile(600 miles) when it looked like every thing was going to fall through. We appreciate him going above and beyond the norm. I was a little skeptical about buying a vehicle over the phone, but the truck was all he said it was. Thanks again.

Nancy M

Sep 8, 2013

Ask for Ron Max, youll love him and his professional way of selling. His single wish and ultimate purpose is to help you find the correct used car for you. I did not know someone could have a gift for doing what he does, (now I know). He has his gift perfected and down pat. There is one minor flaw: he can tease playfully which results in loud belly laughs, unexpectedly! Be prepared for a real treat when you work with him I wrote 2 testimonials because he gave me a second card after I lost the first (then found & used them both, at his suggestion!). I believe it was no accident that he showed up to help me.

Karen M

Sep 6, 2013

When I called Heritage to inquire about a Toyota Rav4 my husband and I found online, it was my very good fortune that Ron Max answered my call. We made an appointment for the following day to see the Rav4. From the start, Ron Max was personable, professional and informed about the vehicle we were interested in purchasing. He had the Rav4 shined up and ready for us to test drive. When it came time to negotiate price, Ron is a no nonsense kind of guy! He is fair and will work hard to get your best deal. With the cooperation of Woody, the Sales Manager, we were able to reach a deal that I was pleased with! I would recommend this dealership if you are looking to purchase a used vehicle. Travon in the finance department processed us in good time (as I had to get to work.) He, like Ron and Woody, was a pleasure to work with.

Brian

Sep 1, 2013

We were looking for a Jeep online when we found one at Heritage in Parkville. Upon calling the dealership, an energetic Ron (Mad) Max answered the phone and confirmed that the Jeep was in stock. We worked out a deal with all of our concerns resolved and got a really nice Wrangler. The bottom line is that we got the vehicle we wanted at the price we wanted to pay. Ron and Woody did everything they could to make us happy. This is our second vehicle purchase from Heritage in the last two years and we would gladly consider buying from them again.

Marsha

Aug 28, 2013

I inquired about a 2006 Tahoe that I found online through cars.com with Mile One Heritage in Carney Md. It was the right truck with the right features at the right price with the right staff! My sales consultant Ron Max had the experience and the knowledge that makes the auto buying experience a breeze he was truly a pleasure to work with. With both Ron and the business manager Kevin Quinn I couldn't ask for a better team to get me the best deal. There was no rush they took time to address all questions and concerns. I would recommend this dealership without a doubt!!!

bill lee

Aug 14, 2013

Ron Max is a great sales rep helped me find the exact purchace and price I was looking for...I was walking out door to buy elsewhere,stopped me and asked me a few questions and persisted to find the jeep I was looking for.Thanks Ron..u r the MAN!! Bill Lee

RJ

Aug 14, 2013

I stopped into Heritage VW 2 days ago and purchased a barely pre-owned 2013 Jetta TDI. Ron Max (my salesman) did an outstanding job. The entire buying process was handled in a friendly and professional manor. Thanks Ron!

Chuck Boblitz

Aug 13, 2013

My son, daughter in-law and I spent 6 hours yesterday looking at their cars and working a deal on a 2010 Dodge Caliber (Stock# LP571506). We had the contracts, credit check papers, MVA power of attorney forms, Insurance Verification forms, and the car loan papers all signed and verified. When she handed them their check for the money down (it was a State Farm check), they report that Heritage wont take a third party check (Even though they do insurance work through GIECO all the time and 3rd party checks are OK for body work). So we arranged that she would bring them in good faith a Bank of America check this morning at 9:30 am (since the bank was closed by that point in time). So, she shows up this morning at the agreed upon time with money in hand, only to find that the car magically sold the car to someone else after she left. Now keep in mind that this car had been on their lot since October of 2012 (per the Car Fax report) and it suddenly sold to someone else between the hours of 6 pm and closing. The manager (Woody) then tried the old we can sell you this car here for the same price bait and switch game on her. She walked out. I bought a 2000 Dodge Dakota from Heritage in Owings Mills in 2000 and they treated me great. So, I recommended Heritage to her and my son. But, the visit to their USED CAR site on Harford Road was a HUGE disappointment. All we heard was our corporation doesnt take deposits on a car, we dont take 3rd party checks, until the deal is finalized we can sell a car to someone else event though we have a signed contract with you. The shame here is they sold a car out from under a customer and the heck with good customer service or honoring a signed deal. The funny part is that I saw a 2010 Dodge Charger (Stock# LU285390) that I showed (via their site) to my wife and we were looking at buying it this Saturday. Well forget that thought. I will NEVER recommend Heritage to anyone ever again. I guess a lot has changed since July 1, 2000. Only George Washingtons image rules here now.

Debbie and Danny Meadows

Jul 11, 2013

My husband and I were looking for a used car for weeks. We spoke to quite a few people and dealers and we seemed to get the run around. By chance I happened to do an internet search and came across Heritage MileOne Volkswagen Parkville website. I found a car and called the number. I was immediately greeted by Ron Max. He went over everything with me and made me feel very at ease and this was just on the phone! I contacted my husband and we went to see Ron that night. The initial car we looked at we ended up not going with not because it wasn't a great car but because it didn't fit us (the car was perfectly fine) we ended up looking at a few others and never were pressed by Ron to go with anything that we would not be happy with. Finally we landed on a 2012 Jeep Liberty we took it for a test drive and my husband and I both loved it. Ron was so helpful the entire ride he wanted to make sure we knew everything we could about this Jeep. Talking to Ron felt like talking to a family member he made the experience so personal he asked us about our 6 month old son and really did everything he possibly could to help us in the process of searching/buying a Jeep. We walked out that night the proud owners of a 2012 Jeep Liberty. I have already raved to so many people about this dealership and our salesperson Ron! The entire experience was the best myself and my husband have ever had with a used car dealership. Make sure you check out this dealership and please see Ron Max!!! He is the best and will really go to work for you and your family!

Ryann

Jul 4, 2013

Upon contacting Ron Max of Heritage Chrysler Jeep Dodge Ram I felt very at ease with the car buying process. Ron never made me feel like he was pressuring me to buy the vehicle he was trying to sell me. He always made me feel like he was helping me look for the right vehicle for me. Luckily for him the right vehicle for me was the one he was selling! Upon pulling into the sales lot I was greeted by Ron and escorted to the vehicle I was interested in online. He had all the other steps in the process rolling while we were looking at the vehicle. We were multitasking!! This car buying experience was the easiest of all my other experiences! He took out all the "bull" in this process and streamlined it. We were out out of the dealership within a few hours!! I would highly recommend Heritage Chrysler Jeep Dodge Ram at 9219 Harford Rd Baltimore, MD 21234 for any client looking for a used car!!

Ruta

Jul 1, 2013

Great service, great experience and great results dealing with Ron Max!! Absolutely love my Jeep Commander!! Kevin (business manager) great as well! Would definitely buy another car from them!

Sally V.

Jul 1, 2013

It is my pleasure to share a great buying experience at the Heritage Preowned Car Department in Parkville, MD. I have been looking for the right car for sometime now and my salesman, Ron Max, was able to help me find the perfect car for me! I have never purchased a car through a dealership before and found the surroundings at Heritage pleasant and comfortable. The Preowned Car Department is a new building on Harford Road with many options in their inventory. After a couple of test drives and finding that certain cars weren't the right fit, Ron found a beautiful Hyundai Sonata with all the bells and whistles! The car came with the extended warranty but I also purchased additional mechanical Carefree Car Protection. Ron, Woody and Kevin answered all my questions and they did it in a manner which I could understand. Ron is a great salesman, full of personality, and makes the buying experience fun. He is very knowledgeable and does whatever he can to help the consumer get the exact car they are looking for. Thanks Ron and Heritage for a very pleasant buying experience. You treated me like family.

Yvonne Service advisor

Jun 27, 2013

The service was GREAT!!!!!!!!!!!!!!!!!! I got my vehicle back in time promised and Yvonne was very helpful. We will arrive again for service.

Theron

May 24, 2013

I recently found myself in need of a vehicle. I went to Bowie, Laurel, Glen Burnie, & Columbia. Locally, I went to Car Max, Jones Junction, Jerry's, Thompson's and many more. I was so uncomfortable at each location with the high pressure sales pitch and unsatisfactory inventory. At Heritage, I got a Honda Pilot that I am very pleased with. Ron Max was patient, knowledgeable, and insightful. He helped me get a vehicle that fit my needs and my wallet. I am grateful for his help and guidance through the progress. He gets a 10 in my book. I have recommended him and heritage to two co-workers interested in getting another vehicle. My next vechicle will come from Heritage! Thank you!!

Gary parkville

May 23, 2013

I would recommend this place to everyone!!! Great Experience ask for Ron Max

thechimp

May 18, 2013

Everyone at the dealership is friendly and efficient in the sales and service departments. They were receptive to considerations in pricing for a new car. The salesman went over the features of the car and encouraged me to stop by anytime if questions arrived. Follow-up was also efficient.

sue t...chevy fan

May 4, 2013

just bought a 2011 Chevy HHR....the buying experience was great...Bruce Freeman was an awesome salesman....very friendly and VERY helpful...the finance guy Gabe was awesome also....highly recommend buying from Heritage (pre-owned) Volkswagon in Parkville....

Sue T of Parkville

Apr 14, 2013

looking for a good used vehicle (Chevy HHR) in the next few weeks and was not sure where to go...after reading the reviews and seeing this car dealership responding back...i now know where i will be going to buy said vehicle

Colleen Williams

Apr 10, 2013

We came from out of state and the buying process and overall customer service was excellent!

shawn

Apr 8, 2013

Tim in the VW service center always treats me right. no detail is overlooked! I would highly recommend them.

Angel G.

Apr 6, 2013

This service department is by far the best service department I have ever been to everyone there is so kind they call me by my first name and treat me like I am the best customer in the facility I feel very comfortable being there I couldn't imagine going anywhere else but there for service!!!!!

Jim C

Apr 6, 2013

The sales experience is great. Due to my indecisiveness, we were there well after hours buying my first VW without feeling rushed. The sales staff is very helpful and patient. The service department is outstanding. I actually look forward to my service visits. The waiting area is always filled with delicious snacks, including freshly baked cookies. They offer you transportation if you need it while your car is in service. They're conveniently located (for me) right off the beltway at Harford Rd. All in all, the best dealership I've been to, and that's saying a lot since I've owned a Nissan, Ford, Dodge and an Oldsmobile, all dealer serviced. Heritage VW for life!

Ldubvdub178

Apr 6, 2013

I was not planning on trading my 2010 CC, but Herb and Jim made a 2013 CC a reality!! This new car makes 6 total cars my family has purchased from this single dealership. Their priority is pleasing the guest, and making sure everything is done to meet those needs 100%. While I have had problems with a few of the service dept guys in the past this has not been the case as of late. Tim and Eric were kind an informative over the phone, and never made me feel that my car knowledge was inferior or inadequate. Great team you have at this location- keep up the good work!

Annette M

Apr 5, 2013

Thanks for everything, the people are always so pleasant, the facility is extra clean, and you do an excellent job on my car, thanks for everything

MsRoles55

Mar 15, 2013

On Wednesday, March 13th, my father and I visited Heritage Volkswagen Parkville to test drive and purchase a used 2012 Silver Toyota Camry that was listed for sale on the internet. I have previously owned 2 Camrys. We came to the lot around 6:15p.m. and stood outside for 15 minutes looking at the Camry that was listed. No one came out to assist us. We looked at a Porsche Cayenne with a long scratch across the hood and no one came out to assist us. We looked at a few Passats and no one came out to assist us. We looked over at the sales floor and you could clearly see the salesmen sitting and talking and looking at us. I guess in their minds they already had sized us up that we were not buying no need in going outside. There appeared to be no other buyers on the lot and the salesmen appear standing around engaging in personal conversations. Why you dont want to be bum rushed you want to be treated with respect and dignity of a prospective customer. This is a classic example of racial profiling. I would imagine if you check your video you would see a lot of prospective sales leaving the lot due to the laziness of your sales department. Perhaps they had already made their sales quota and didnt need my $18,000 purchase. Prior to coming to this dealership we had visited the Heritage Mazda dealership an hour earlier and test drove a 2012 Black Toyota Camry and had a gentleman by the name of Joel B. who assisted us. Joel told us that there was one other Camry in the Baltimore area but we already knew that because that was going to be our next stop. Joel told us that they can pull any car from any of their locations if wanted I to see it. I took him up on his offer or rather I called his bluff and contacted him that evening about the 2012 Silver Camry located at the Parkville dealership. He informed me that he would contact them in the morning and I could see it the next evening. Wouldnt you know the next morning I get a voicemail msg at 9:28am, stating good news the car that you test drove we can knock $400.00 dollars off. I was no longer interested in the Black Camry. He tells me that he contacted the Parkville location and the Camry was not available, meaning they would not release it. The vehicle has not been sold. An hour later he calls back and says good news we have a similar car in Silver Springs we can have transferred. At this point I am not interested in being a part of the Mile One Heritage family. One dealership sizes you up another dealership makes erroneous statements that we can vehicle transferred vehicles from anywhere. Also, when I drove pass the Heritage Parkville VW dealership this morning on the way to work the car is still parked in the same area with the same flag blowing in the wind.

Micthom

Mar 5, 2013

Mike Boylan and Derek Kline are top notch service professionals. I can confidently say this based on the wonderful treatment and results we received on February 18, 20913 when our 2010 CC developed engine trouble (faulty fuel injector) on Int 95 just north of the Fort McHenry Tunnel. Due to a significant faux pas by VW Roadside assistance, our car didn't make it to the dealership until 4PM. The first call for towing assist was at 11:15 AM. I'm still ripping mad about that. Nevertheless, we stayed connected with Mike via phone. When our car finally arrived, the service technicians were wrapping up for the day and prospects were growing dim for a same day solution. That's when Derek stepped in like the experienced pro he is. He believed he knew what the problem was (based on the description of the problem) even though the car hadn't been inspected by a tech. In about 30 minutes a very committed tech confirmed the hunch and began the repair on overtime. 2 hours later we were on our way home to PA in our own car completely repaired. We were absolutely thrilled to have our own car back (fully repaired) and not have to make a 200 mi plus round trip back. Not to mention the avoidance of business travel complications the loss of the car would have represented for the week. Those benefits aside, the Heritage service personnel where truly wonderful. They not only took care of our car but kept us well informed, made us as comfortable as possible, got us shuttled to a local restaurant for dinner, and provided a cell phone charger for my dying smart phone. In my opinion not only did they do the right things...they made us feel welcomed and cared for. If they did this for us, I can only imagine what they do for their regular customers. These guys are good...very, very good!

john

Feb 15, 2013

He was wonderful to deal with and explained and answered all my questions

ed_ph413

Feb 6, 2013

$200 for 4 spark plugs that took me 30 mins to do myself last time? That says it all. Way too overpriced. I got other things done too and will take to a private mechanic next time unless I really need a specialist

MMCCXXIX

Jan 15, 2013

Heritage VW Parkville offers consistent superior service. Ms. Huhn, one of the main service points of contact, is knowledgeable, user friendly, and consistently goes the extra mile to ensure the customer is well taken care of. Every service and related issue I've had with my vehicle has been promptly and efficiently managed by Ms. Huhn. Though I purchased my vehicle abroad, I brought my VW to Heritage to ask for assistance on a GPS issue. Ms. Huhn identified the previous dealer had not loaded the requisite software and, rather than requiring me to pay for the load and update, provided the service free of charge and without any question. After experiencing a catastrophic failure on a major mechanical system on by VW while out of the local area, Ms. Huhn undertook direct coordination with a fellow dealership to ensure my vehicle was retrieved, repaired, and roadworthy within the time I needed to return home. I wouldn't hesitate to recommend Heritage VW Parkville and will look to them to assist me in any future VW purchase.

The Tall Family

Jan 5, 2013

The dealer, Ron Max, was very patient, helpful and informative as we tried several cars on for size, even walking us over to the Honda lot to compare the minivans. I was looking for fuel economy, comfortable for my tall family, used and reasonably priced car. In the end comfort with good pricing won and we purchased a 2012 used Town and Country that looks and runs brand new. Ron was very thorough and made sure to find and replace the little touches that made the car complete. The helpfulness and friendliness extended to a team of Heritage staff that worked to answer questions while we completed the buying process. We did some comparison shopping and for the same model / year/ mileage the other dealers we explored did not have a comparable deal. It was the right price and the right fit. Thank you to Ron, Hal and Linda.

pul42

Oct 2, 2012

I purchased a new 2012 VW Jetta TDi sedan earlier in the year and was ready for a change. I answered an online ad about a 2012 Tiguan. The ad stated that I could purchase the new Tiguan for nearly $4,100 under the MSRP. I live in NY and was willing to drive to Maryland to consumate the deal. When I contacted the salesperson, I was told that the cost would be an additional $900 due to the destination charges. The car was advertised with the destination charges built in, but when I went to purchase it, the destination charges were not included. That means that I would have to pay and additional $900!!! I believe that the dealer is guilty of false advertising and should be held to task.

chenyichung

Sep 19, 2012

0 0 0 0 0 0 0 0 0 nothing but ZEROS!!!!!!!!!! car had delivered defects, scratches, dents. had to wait an hour for NO ONE to look at the delivered defects. watched salesmen take smoke breaks, sit around and have no idea who to get to take a look at my vehicle. Car less then 2 weeks old, needs a paint job and a new rear window, WTF It's like I'm purchasing a used vehicle! paint job has taken over 1 week, still going on i purchased my car 2.5 weeks ago I've only seen it for 1 week. sales lies about having to get 95 score to not get $500 deducted from his paycheck. even has directions on how to leave feedback. lied multiple times to promise me the car blemishes were fixed, lied exactly 3 times, lets see if they lie to me again tomorrow. Was explaining my frustrations to GM, he told "there you go, let it all out" so unprofessional Mon. (9/17): got call in morning, said the care was being detailed and would deliver today. Then got call in afternoon said it wasn't ready Tues. (9/18): got call in morning, said the care was being detailed and would deliver today. Then got call in afternoon said it wasn't ready Wed. (9/19): got call in morning, said the care was being detailed and would deliver today. Then got call in afternoon said it wasn't ready wow..., no words can explain

squirrelydog

Aug 9, 2012

Everyone was very friendly but.....I test drove a six cylinder Volkswagen Passet CC, I asked four times with my grandfather in the car "if does everything in this car come in the four cylinder? ". I was told yes. After six hours there at 10:00 pm I was tired. Signed the contract while they went to go get my car from another area. When I got in the car it was missing the rear camera, the garage door opener, and the wood trim. I didn't care about the trim so much as the camera and door opener. If you cough out $40,000.00 you would think they would get one put in for you or fix the issue. Nope! The guy just says " oh I didn't know the four cylinder didn't come with a camera". The next day I had to return a paper and talked to the manager. He gave me the card to his friend to get one put in on my dime. With the great customer service I got before I signed, to getting swindled in my first brand new car! I will always remember my not so good experience. Thank you Heritage for that. I highly don't recommend going here and bet they don't even read any of these reviews.I already told two friends i work with in the government not to buy here But everyone has different experience so it's really up to you.Robert Hartlove

anniesands

Jul 18, 2012

Mr. Randolph was excellent. He got me a great car, a great deal, and everybody at the dealership was awesome. It was the best sales experience that I have ever had.My son and I had felt like family. I plan to come back in the future, to get my son a car. Thanks a lot.

bwsweeney451

Jul 16, 2012

The service was great and the was staff friendly. There was a little back & forth prior to the sale, but the pressure was not uncomfortable. Once a deal was struck the finance people got me a great rate and made relatively quick work of the paperwork. When I was handed the keys the car had been cleaned further and gassed up. On the way home I found that the radio presets had been set to match those from my trade in. Thanks Avery! -Brian S.

robert.marsteller

May 22, 2012

Mike and Heritage were fantastic. They held the car for a day until we could visit. Very clean car. Great explanation. Great follow-through post sale by Mike with delivery of accessory and calls to check on satisfaction. Please open a dealership in DC area! Thanks loads.

sandyeos

May 4, 2012

i had a great experience both times i purchased my cars here - Yvonne always looks out for me when i bring my car in for service.

amliebno

Apr 26, 2012

Mike Andrews was an excellent salesman and gave me the monthly payments that I could afford. The night I bought my car, I noticed there were two paint chips on the trunk. Mike said this will be taken care of. Then the headlight went out 3 days later. I was a little upset but once told that this was covered under my warranty, all was good. I got my car back last night and the paint chips were covered so well that there was no sign anything was ever there. However, on the top of my trunk, it seems as though they forgot to shine it after it was buffed or however that works. It's not that noticeable, but it could have been better. My sales experience was excellent though!

sm55f

Apr 21, 2012

The Heritage family is one I must brag about. Their customer service is outstanding. Attention to detail describes them most accurately. Not only do they treat their customers with respect, they go above and beyond what one would expect from a car dealership. They welcome all of their customers with smiles, open arms and most importantly, fresh cookies! I highly recommend them to everyone in the area. Most cars I see on the roads these days have a Heritage tag. To me, it stands for pride, honor and happiness. It is a pleasure to do business with this fine team.

Andrew Last

Apr 6, 2012

Herb was friendly and patient. He also has an ethical and genuine disposition. I do not think you have the right to mandate the length of what a customer writes.

Maca54

Apr 6, 2012

Avery lied to my face more times than I can count. Do not trust this dealership! There were some cosmetic fixes, both inside and outside, that were promised to be taken care of for free if the car was purchased today. Avery told me that the vehicle, a 2009 EOS, would look brand new after it got out of their body shop. I purchased the car, they were to deliver it to me within one week. It was delivered and the fixes, especially the paint, looked like were done with spray paint. I sent the car back to the dealership. They tried again and it looked as if an attempt was not made. I had to get VW corporate involved and they took care of everything in a timely manner. Regardless, it took almost 3 weeks for everything to occur and lots of frustration. Avery initially told me if I was not happy after the repairs were made, then he would cancel the purchase and give me my trade back. After I requested this to Avery and the sales manager, they refused and stated the car went to auction. Meanwhile, I drove to the dealership and it was sitting on their lot for sale. It was also on their website for sale. Unbelievable! I suppose this is the reason CarMax and no haggle type dealerships exist and will probably force these 'old school', dealerships to change. Another lesson learned; no matter how great the deal is, do not accept it unless you're completely satisfied with the vehicle. It's really difficult to trust people and, to a fault, I'm too trustworthy!

tcaruso1

Apr 3, 2012

the experience at the dealership was very good. everyone was was knowledgeable and willing to work with us to get us to the price we needed for our budget. there was no high pressure sales, just folks trying to help us get a car we liked and could afford.

MeaghanM

Feb 29, 2012

I purchased my first VW on Monday night. It was a great experience. I had looked at Jetta's at other places, and Heritage had the best price! I will definitely recommend Heritage to my friends.

jgazurian

Feb 22, 2012

I purchased this car via the Consumer Reports buying service. I do believe I got a good price on the car, and for my trade, but the process felt like a bait and switch. Most of the negotiating took place over the phone and by email. When I came in, Isaiah, after conferring with Roman, told me he even got me an additional $250 Auto Show rebate in addition to the $500 rebate offered by Heritage. But when he came back with his final offer, the rebates were not reflected in the price. When I asked about that, I was told by Roman, who came in to explain the numbers, that the price he gave to Isaiah was the price. So, either Roman didn't communicate to Isaiah that the rebates were factored in when he gave him the price, or Isaiah either forgot or purposefully didn't give me that information. In any case, the price turned out not to be the price, because a $199 dealer prep was added back on to the final price of the car. I was not happy with this process, and was going to go to another dealer, but Isaiah knocked off the dealer prep charges. Last night, after I noticed that my license plates were both installed crooked, which I fixed myself, I got a call from Isaiah telling me he couldn't find the title to my trade that I had signed, and wanted me to go to the MVA and get a duplicate title, and bring it in to Heritage. This didn't seem like my problem, but I was willing to help. As it turned out, Isaiah found a form that could be used and came to my home this morning for my signature.All in all, while I am happy with the car and the price, I remain generally unhappy with the buying process and the professionalism of Heritage.

klbnoc

Feb 17, 2012

I believe I got a very good deal on my vehicle, and both my saleman Avery and Karen the financial manager were eceptional. They went out of their way for me.

bst1

Feb 13, 2012

Very smooth and efficient experience buying a used 2009 Passat. Our salesperson Santos was very informative and accomdating. Frankly the experience went above and beyond my expectations.

Evangeline Tan

Feb 9, 2012

The place is clean and the dealer is organize. He wasn't pushy as a dealer. Willing to wrok with you. Location is easy to find.

stevekoss

Feb 6, 2012

Great buying experience. Santos was a great salesperson who was friendly, knowledgeable, and efficient.We got a great price without haggling as well as a finance rate that beat our credit union.

applebonk1

Feb 4, 2012

We have been dealing with Heritage for years and they keep getting better.When Herb started at Heritage, we were his first new car sale. His professionalism and friendliness is unsurpassed. He and Jim Abrecht went way out of their way to find the exact car we wanted and made us a fantastic deal on the vehicle. The delivery experience was great. They made sure everything was perfect. I would highly recommend looking up Herb Randolph if you are looking for a new Volkswagon or even a used one. His knowledge of these vehicles is excellent and he is a very pleasant person to deal with.

Amly13

Jan 31, 2012

I didn't feel rushed into buying anything. Santos gave me undivided attention and helped me get what I wanted fr the price I needed.

imeneiv

Jan 31, 2012

My husband and I were really pleased with the service at the dealer. Mike was very friendly, knowledgeable and quick. He got us exactly what we were looking for. Well informed about the car, he did all in his power to help us purchase the car. I would without hesitation recommend him to my family, friends and colleagues.

Severe7718

Jan 31, 2012

I had owned a Volkswagen Golf MKIII for thirteen years and had come to the decision that it was time to buy a new car. With my VW experience I went to look at their cars first. I had no intention of buying for another two or three months. I went to Heritage on a whim just to look around and see what was new. Santos Mendez met me on the lot welcomed me and showed me around. He was very thorough in addressing my needs of what I was looking for in a car. Although he was well aware that I had the intention of shopping around for other vehicle makes, he looked at my trade and asked about the numbers that I was trying to get to and came back with a very good deal. Again I did not "need" a new car, I "wanted" a new car. Santos took care of that with a better offer that I "needed" to take advantage of. His follow up and follow through on what he and Heritage were offering was amazing! Within 24 hours I was back at Heritage taking delivery of my new 2012 Volkswagen Passat in Night Blue Metallic. Total time time actually spent with the paperwork and pricing maybe two and half hours, the other 22 or so hours was me avoiding the inevitable. Quick painless and thoroughly satisfied. The finance department and sales manager also made this a great experience for me. I look forward to my future with Heritage Volkswagen based on the customer service that I have been shown already. If you have not experienced VW yet take one for a drive get inside it and let it get inside you. Get up to Heritage Volkswagen and talk to Santos he will make it happen for you!Bill M

bisone

Jan 30, 2012

For those pressed for time, "IF YOU ARE CONSIDERING A NEW VW IN THE BALTIMORE AREA, BUY FROM HERB RANDOLPH AT HERITAGE PARKVILLE." Now, as they say, the rest of the story...I was in the market for a new car for the first time in ten years. My decision came down to a VW GTI. My first contact was at Russel in Catonsville as I work in the area. I had a nice but not great conversation with Hans. They did not have a 6 speed in stock for me to drive but he promised to get one in and call me. The next day I stopped by Heritage(near my home in Perry Hall) to show the car I was interested in to my wife. As soon as we had entered the busy showroom(Saturday, 5:00PM), Herb approached us with a friendly greeting and spent some time showing us a four door GTI. He contacted me Monday and arranged to have me come in for a drive Wednesday evening after work. Wednesday, I arrived and drove the car with Herb. I loved it and we got down to the money discussions. It became evident that I was not going to be able to afford the four door. I was ready to leave. Herb then arranged for me to drive the two door which I liked even better. To make a long story a little less long, Herb got the price where I wanted it without any arguing or BS. I left with the car of my dreams that evening and I felt good about the transaction. I truly felt as if I had been taken care of as a customer, not squeezed for every penny. I have had the car almost a week and I am loving it. Herb called a couple of days after the purchase and made sure that everything is OK and I got the feeling that he really did care about the answer. By the way, I have still not heard a peep from Hans at Russel VW...too bad he missed out on selling a car.

BethesdaBear

Jan 27, 2012

As close as a new car sale can come to a "10," or in this system, a "5." Heritage showed up on an internet buying/pricing service report along with a couple others as a "certified low price" dealer. Even though they were the most distant, Baltimore from Bethesda, they contacted me and it was a walk in the park. First, landing a new Passat diesel SEL has been like finding Cabbage Patch Dolls. Other dealers tried, but these guys found my first choice color and kept me informed for a week. Second, even though I had a certified price relative to invoice, I know there are games that can be played with add-ons (mini-spoiler = $375, etc) prior to sale. I kept waiting for the "catch" and it never came. I wanted one option and that is what I got. Third, and most impressive, Herb, Randall and Jim (manager) worked seamlessly so that, however their system for sales "credits" works, it was absolutely blind to the customer. On a critical evening when Randall said he was done for the day, he arranged for Herb to call me at home to pick up without skipping a beat. Finally, within 24 hours of the car's arrival, when I was stuck in DC on business, Herb delivered to my home in Bethesda with a smile--on time and on budget. But for the buying service, I would not have heard of them and probably would not have shopped in Baltimore. I don't see why more potential VW customers don't reach out. It is not a surprise that Heritage Parkville is not only tied for the highest average rating, but it has the largest number of reviews. A real feat, but not hard to understand when you have dealt with them.

mahlerman

Jan 23, 2012

From day one I received the most pleasant experience and greatest one-on-one attention one could hope for throughout my entire search. From research, to test driving, and even dotting the I's and crossing my T's, both my sales rep and the store manager were friendly, helpful, straightforward, and above all, not typical pushy salesmen. As this is my first time driving a Volkswagen, I am now very encouraged with this store and how they treat their customers. The great price that I was offered was just the icing on the cake, and you can be sure that I would not only recommend this store to any prospective buyers, but will also be my first stop in the future when it's time to look for a new car again..

cheyenne12

Jan 22, 2012

Heritage Volkswagen of Parkville was a very joyous experience for myself and family.They were very professional,friendly and allowed me to be free and comfortable.Will gladly do business again if given the opportunity.

ohjulie

Jan 17, 2012

I purchased my first car, a Certified Pre-Owned Volkswagen, from Heritage recently and had a great experience. Herb was great at discussing the benefits of the Volkswagen CPO program, and going over the details of the car I purchased. During the test drive, he pointed out several features that I probably would have glossed over in the owner's manual, but are really helpful for my driving experience. Everyone was incredibly friendly, and understood the magnitude of me purchasing my first car -- I wasn't treated with kid gloves, and I wasn't tricked into buying something I didn't need. VW financing was able to get me a better interest rate than my local credit union, and Jay worked with me to figure out the best warranty plan for my needs. He also knew all of the particulars for purchasing a car in Maryland when it will be titled and tagged in Pennsylvania. I have nothing but great things to say about Heritage VW and the service I received there!

Jack VandenHengel

Jan 16, 2012

Great to be a two Volkswagen family. My wife drives the kids and grand kids in the Passatt and I lug all my work gear in the Jetta Sportwagen. Love that tight German engineering...taking curves is so much fun! By the way, Avery Stewart was wonderful to work with!

rjmhewitt

Jan 10, 2012

This was my first time purchasing a car, and Michael couldn't have made me feel more at ease. After discovering we were looking for a MINI, Michael tracked one down all the way out in Westminster and brought it back to Parkville personally. He and the financier helped me find a way to finance my purchase despite my poor credit score, and his advice about which warranty to choose was invaluable. We were even given a follow-up call within the week to ask us how the car was working out. He then followed up a few weeks later to remind us that we'd forgotten to schedule our LoJack appointment.Jay was also a great help and it couldn't have been more pleasant dealing with him. I'm used to not being taken seriously because of how young I am, but Jay afforded us the same professional respect I'd expect my father to be given.I had done months of research and was all set for this to be a painful experience, but Michael's friendly demeanor and the courtesy and knowledge he showed actually resulted in us having a good time! How many people can say that about their car dealership?

Jssma7

Jan 9, 2012

I walked into this dealership the day after having a horrendous experience with another dealership of a different manufacturer. They turned the experience of buying a car into something that was fairly painless and easy. Everyone was very friendly and extremely helpful. I would definitely recommend this dealership to anyone.

matlinp

Jan 4, 2012

We first visited Heritage VW in June with the anticipation that our 1999 Honda Odyssey with 189,000 miles (at that time) might need to be replaced as the Check Engine light had come on and was being evaluated across the street at Heritage Honda service. While we were looking at the Jetta Sportwagen, the call came in saying the Odyssey was simply low on oil and that it was otherwise fine. Ray Smith, the sales person with whom we were dealing, understood that this was no longer a dire situation for us but still took the time to show us the Sportwagen and its features and take us for a test drive. We informed him that we would most likely be buying something by the end of the year, just not that weekend. Unlike past experiences with dealers, he did not call us every week to tempt us with this or that offer, something for which we are very grateful. When we did finally decide the time was right, we contacted him and he did everything possible to ensure that we got the car that we wanted. I imagine that his job was made easier by the fact that we knew exactly what we wanted and were in no real hurry (i.e., old car continued to work like a champ at 193,000+ miles). All the same, he made the purchasse experience very relaxed and non-stressful. A very positive experience all the way around.

sbishop11

Jan 4, 2012

Avery was friendly, helpful, and easy to work with. I would definitely come back to the dealership and ask for him if I was looking for another car.

snroberts

Jan 4, 2012

Mr. Balcar was extremely knowledgable on VWs and very professional. We've owned 3 VWs so my husband had many technical questions. He could answer every one of them. This says a lot about Mr. Balcar! Most importantly, he was NOT pushy. We instinctively felt he was a good person to deal with. We did not feel rushed into making a purchase. We would not hesitate to buy another car from him.

Mremeto

Jan 3, 2012

I received great service from the Heritage Autobody shop located in Parkville. I was getting poor service and various crazy quotes from Jerry's Chevrolet off of Joppa Road. They told me they would have to take the door off of my Saturn to replace the handle. Tony the manager at Heritage was nice and friendly and told us that would not be nessasary. I would trust Heritage with my next autobody shop needs and they have now gained a customer for service as well! I ended up paying 3x less than what Jerry's quoted for the fix and the handle was repaired the next day. Great experience and would recommend to others!

gideoncon

Dec 30, 2011

This was my first new car. The staff was great and my dealer mike andrews was great he had a great knowledge base and good personality.The sales manager roman was a big help with everthing as well. Over all Heritage was a well ran dealership.

sbednarczyk

Dec 29, 2011

My entire experience at Heritage VW in Parkville was very pleasant. Mike Andrews is extremely helpful, responsive, and knowledgeable. The exterior/interior color combination that I wanted was difficult to find. Mike Andrews was very personable and always kept me informed with different options and we were eventually able to find the exact car that I wanted. Throughout the time that Mike and I were working together to find a car that suited me, he was always very good about calling me back and answering any questions that I had. I really love my car and owe my great experience to Mike Andrews and Heritage VW in Parkville.

GARY PERKINS

Dec 28, 2011

AVERY EXPLAINED IN DETAIL THE BUYING AGREEMENT. VERY KNOWLEDGEBALEAND COURTEOUS.BUYING THE TIGUAN WAS PLEASURABLE AND NOT STRESSFUL.THE CREDIT MANAGER MR MAHAN ALSO WAS VERY STRESS FREE IN THE BUYINGPHASE OF THE AGREEMENT. IN ALL THE PURCHASE AGAIN WAS VERY STRESS-FREE. THANK YOU VERY MUCH

andakay

Dec 26, 2011

We loved working with Santos! He worked very hard to get us a great deal on our trade and our new Jetta. We love our new Jetta and we will definitely be coming back!

SteveVW16

Dec 22, 2011

This is the 2nd car I purchased from Heritage VW. And I had all my service done at the intervals suggested in the scheduled maintence guide. After my first experience I was very happy with my purchase and the service. So I wanted to move up to a larger car, and I am very happy with my Passat. And I am looking for to many years of service like I have been getting.

msvedub

Dec 21, 2011

My husband found this car online. The car was priced higher then my local dealership and Heritage had no issues matching the price. The experience was great! Avery was very knowledgable about the car I was buying and very personable. This was the one of the best VW purchases we have had in the past 20 years. We are now a lifetime customer - even though they are an hour away.

dceresini

Dec 20, 2011

Within minutes of posting interest in a new Jetta, i was called by Randall. i saw him that evening and was put in touch with Herb and Jim who took care of me. the next day i was in a new Jetta. they took care of me with my trade -in and walked away with a new car with a prcie i can live with.

joydeed

Dec 19, 2011

UPDATE: Within 20 minutes of submitting this post, I received a call from the Management of Heritage and they offered to mail me new mats. I think this was EXCELLENT customer service. I would definitely recommend this dealership to anyone.OLD POST:The service we got at Heritage was outstanding. The team, Randal Melvin, Mike Andrews and Karen from Finance were knowledgeable and professional but more so, friendly. They took the time to explain the product and the financial procedures. It was a smooth and very comfortable experience for me. Notwithstanding, I rated my overall experience as "OK" because the down side, which was somewhat disappointing was that the morning after closing the deal, I noticed that the vehicle did had not have any mats for the front seat. I called Mike and he explained that , although "Certified Pre-Owned" the car really is "AS-IS"My dissatisfaction is not indicative of the integrity of the team, because it is not their fault, but I think that it is OUTRAGEOUS that Volkswagen sold me a "certified" vehicle in excess of $20k WITHOUT something as basic as mats. I find this circumstance particularly vexing because I had taken the time to buy brand new mats for the vehicle that I traded in.I would very much welcome any conversation aimed at resolving this issue.

khrischbine

Dec 16, 2011

Buying a new car can be a very stressful experience; however, the Parkville VW staff made my experience wonderful compared to a previous purchasing experience. Santos, my salesperson, was very knowledgeable of the product and went above and beyond not only explaining safety features and technology but later modeling how these features work when the car was mine. He was very friendly and established rapport with my husband I while we were waiting for the numbers to be worked up. He offered us drinks and always made sure any questions we had were answered along the way. He really expedited the process and showed no frustration when the insurance kept us on hold for 40 minutes.. We actually felt bad that he stayed late for us. I only interacted with Roman for a short time, but he too was very approachable and made one feel willing to ask questions. I know that they gave me the best deal that they could. They also gave great incentives that I have never heard of before from a dealership: $500 off the internet price or a new IPAD 2. While insurance and finance gave a little stress to the experience, I ended up leaving a happy customer! I would direct any friends or family to Mileone in the future. Thanks!

jamesingles

Dec 13, 2011

Describing this team as exceptional and selecting perfect scores for my experience with our salesman, Mike Andrews, would not give my sale at Heritage VW justice. This was the first time my wife and I had ever bought a new car, either together or personally, so our expectations were built upon stereotypes. From the very first meeting to us driving away in our brand new Passat, we were treated with respect, freedom to take our time asking questions, and never felt pressured into any direction by the salesman. His advice was both realistic and well informative and exceeded our expectations as to what a new car salesman can do. We felt this sale was not only personal to ourselves, but to him as well, and felt that he wanted to get us in the right car without sacrificing our budget. The Financial Manager was also very clear and made sure to go into depth with any areas that we didn't fully understand.We've already fallen in love with the car and now I feel even more comfortable with the purchase knowing that a stellar team put me in it.I highly recommend that you visit Heritage VW for your VW desires.

cozelle

Dec 12, 2011

i waas very impressed with this dealership. the showroom was very clean, the personnel was very friendly, and willing to answer any questions that we had . my sales peerson was very knowledgeable about the vehicle that we were interested in buying. i was very impressed with this dealership, and i would recommend it to my friends.

Diech

Dec 6, 2011

Herb Randolph is the main reason we keep coming back to Heritage. His honesty and and ability to find the right vehicle for us is not often seen these days. I'd recommend Herb Randolph to anyone. Thanks for everything Herb, LOVE the new car.

Ladybug1003

Dec 3, 2011

My experience at Heritage Volkswagon was great. I called on the phone Mr Mendez was friendly and knowledgable. I made an appointment and Mr Mendez was punctual. We discussed the type of vehicle I was interested in purchasing and went on a test drive. I decided that i wanted to purchase the model that I test drove. The whole process took all of two hours. I am now a proud owner of a 2012 Volkswagon Passat.

CUSTOMERSAREALWAYSWRONG

Nov 30, 2011

VERY LONG STRESSFUL STORY... WHEN YOU GO THERE MAKE SURE YOU ARE READY FOR HARD SALES TO THE POINT THAT YOUR FUN CAR SHOPPING EXPERIENCE WILL TURN OUT INTO A STRESSFUL PRESSURED I DON'T WANT TO BUY A CAR FROM THEM ANYMORE EXPERIENCE (AND YOU HAVE NOT EVEN STARTED NEGOTIATING BECAUSE ALL YOU WOULD WANT TO DO IS LEAVE). YOU HAVE TO TELL YOUR SALES PERSON - NO - AT LEAST 5 TIMES AND THAT IS GRANTED HE IS NOT SARCASTIC OR RUDE WHILE HE IS TALKING TO YOU. AWFUL!READING ALL THE GREAT REVIEWS FROM HERE IT MADE ME WONDER - DID I GO TO THE WRONG STORE?

mbroder

Nov 29, 2011

I am 54 years old and have purchased or leased cars for over thirty years. In all that time I don't remember a more pleasant, professional and easy experience. Mike was outstanding. This car was for my wife--(who gets very nervous when we make major purchases). Mike made her feel very comfortable. He answered all our questions. And in my opinion got us a great deal. This is our third car from Heritage--If I was not extremely satisfied, we would take our business elsewhere. Thank You So Much!

soccerfan216

Nov 29, 2011

great service especially Roman Clark he was really on the ball really motivated and a great help to get me in the car I wanted Randall was also extremely helpful they even called me to see how I enjoyed the car great customer service and friendliness great overall.

sisusn

Nov 22, 2011

Randall was great to work with. He asked all of the right questions, without being pushy, which was tremendously helpful in my decision to purchase a new vehicle. Most importantly, Randall was very patient with me as I decided what exactly I wanted and whether I was ready to make the purchase. Overall great experience, all because of Randall.

vwtuna

Nov 22, 2011

After scouring the internet for months, we were drawn to Heritage VW by their ability to deal over the Net. They didn't give weak / time-consuming tactics like "the car sells itself" or we'll discuss this once you come into the dealership. The 4 hour trip to Heritage VW was well worth the trip. We left satisfied with our purchase of a 2012 VW TDI Jetta.At Heritage VW, the sales representatives "sold" us the car by being very professional and patient with our numerous request for information and pricing.

dmfox

Nov 17, 2011

Mike was patient with my son and I as we worked through a car choice. Once we settled on our short list he worked with us to find the right colors and features. The deal was fair to both sides and the process was smooth and quick.

KatieL1532

Nov 8, 2011

Had to teach salesperson elementary math and then they messed up the financing and didn't do what we asked them to do. After three visits to try and get things straight, we ended up going to another dealership. I was most disappointed that the manager told me, "most of our customers aren't as knowledgeable as you and therefore, wouldn't be getting this deal". The "deal" was the terms of their lease agreement! If they aren't going to treat every customer the same, no Heritage dealership is going to get my business, EVER!

cdunston

Nov 5, 2011

I totaled my Jetta a few weeks ago and had to start shopping for a new car. I started at Heritage Volkswagen and compared prices over the next few weeks, but no one could give me a better price or better service than Mike. I was impressed by how friendly and helpful he was, and that he even remembered my name when I came back! Working with him to find a new car that was suitable for my price range was a great experience, especially since I didn't feel like I was being rushed to make a decision, unlike at some of the other dealerships I went to. I'm very happy to have a new car so soon and will definitely pass the good word on.

Meghan1389

Nov 5, 2011

Herb was an excellent salesperson. We also really appreciated the assistance provided by some of the other personnel who drove with us, relocated cars in the lot and showroom, cleaned the car, etc. Again, Herb was great to work with.

josephpasco

Nov 3, 2011

Bought my first new car today at Heritage VW. Was a very positive experience overall. Worked with Mike Andrews, who was great in helping me find a car that matched what I was looking for, and explaining my options and answering my questions.

jeffbertram

Nov 2, 2011

Mike Andrews provided superior customer service. He worked with me to find the exact color GTI I wanted, even though it took some time. After the car arrived, Mike made sure to keep me apprised of the next steps and when to come in to complete the purchase.

rlong9275

Oct 28, 2011

In getting my oil change I was told that I needed a new timing belt since I was getting close to the 80K replacement requirement on my 2005 Jetta TDI. I had it changed at 78K. Since it was changed I have found out that the belt did NOT need to be changed until 90K per the manual that came with the car on page 22. this is not the first incident where the service recommendations have been off. The work was done correctly on this service unlike several times before. Had a broken mirror repaired only to have the car released to me with broken parts still in place. Trunk hinges were replaced and I found the trunk was not aligned properly and when it was shut, it touched the back window and was not centered and the height not adjusted. Magic marker lines were still in place on the trunk lid so they knew where to place the trunk lid. Unfortunately, they were incorrect. Glad it did not break the window when the lid was closed. I was also accused of not knowing how to drive a clutch. Needed a replacement at 40K. When it was removed it looked NEW with very little wear. "Second Jetta with the same issue" I was told they never saw the problem before. I just came from a local VW aftermarket shop that understands the issue, and has a proven fix for it!Early in the cars life, I found out the oil that was used in the TDI did not meet the VW 505.01 spec, It does now. This has been reported on many of the TDI web sites as well. Why do I keep going back you ask? I am asking the same question. To be fair, when I have complained they have taken care if the issues.Ron's recommendations-Check the work!Read the manual! "mine was in a box, it's out now!"Understand the Magnuson-Moss Warranty ActHave your car properly servicedMay you become bored with your car that runs perfect for 10 years.

Verthompso

Oct 23, 2011

When we came in to purchase a new Jetta TDI we were not informed of a recall that had been issued until two days latter when the sales department informed us that we could not receive our car until the recall was complete. We signed papers on the vehicle and nothing was mentioned. We finally took delivery ten days after our intial visit and are very pleased with the product. VW makes a very good vehicle and I will recomend VW and Heritage to friends and family, communication just needs to be improved. Customers that want a good product will wait, don't be afraid to be upfront with all the facts instead of telling people after the deal is done. Your internet reprsentative, Mr. Young, was a very strong point in getting us in the door in the first place.

cushley

Oct 21, 2011

Herb qwas great. He stuck with us for over two months to find the right car. He went out of hisway to make sure we could see a car from another dealership, came in on his day off, and used his influence at the dealership to have to have a recently turned in vehicle, inspected and prepped so we could see it and test drive. That was the car we ended up buying. No fault of Her's but it amazes me that with advances in technolgy, it STILL takes two hours to actually purchase the car once you have decided. That seems to be the case everywhere. That whole process needs to be fixed.

BrittanyMomx2

Oct 17, 2011

This is the 2nd VW we have purchased from this dealer and all in all, it is a great experience. I love the my new Tiguan, even though I wasn't able to get my first choice in color (or my 2nd choice). I did my original inquiry for this car via the internet - received an email quote with color choice being no problem at all. I was able to get my third choice of color. I'm not quite sure I got it for the price I was quoted, but it was pretty close. Joe Balcar was a great salesman - very nice, patient and attentive to us for the whole 6 hours we were there. I would definitely recommend Joe to anyone looking to shop at this dealer. Actually, I have already passed his name on to a friend. Avery really worked hard to try to find my first choice, and I do appreciate his time too.

georgereda

Oct 4, 2011

When I first walked into showroom I knew very little about Volkswagons and was giving them a courtious look before deciding on a buying a Altima,Accord,Cambry or Sonata.After talking to both Jim & Joe I was convinced that my best buy would be a Passat as it offered more than the others I was considering. Not only were they very knowledgable, but very friendly and easy to deal with. I'm happy with the deal I made and after just one week I'm happy and would certainly reccomend this dealership to my friends.

marjnorth55

Sep 28, 2011

Mr Balcar would have gotten all 5's. He was pleasant and straight forward about the car purchase. We worked on pricing and had agreed, shaken hands on a price on the car. We proceeded w paperwork and then the manager came over and said he had made a mistake with addition on the price and could only sell us the car for $500 more than the agreed upon price. Ultimately he compromised and we paid $300 more that the handshake price. The process was uncomfortable and had we not really wanted the car, come from far away to buy the car, we would have walked out. You may be happy with this scenario, it may have been intentional for all we know. But to us it was more of the same. A not so nice process of buying a car. That being said, Mr Balcar was very nice and these numbers are not a reflection of him but of the general experience. On the up side, the financing part went very smoothly and we felt like the options we were offered sweetened the not so nice experience. We did come a long way for the car and the car we wanted was indeed on the lot, in great condition. Basically, everything went great except for the managers miscalculation which colored an otherwise good experience.

lauraklim5

Sep 9, 2011

I had a really good experience with the dealership and with Herb, in particular. I really enjoy my new car and I'd be happy to do business with Herb, again.

Chandmal

Aug 31, 2011

The dealership was willing to work with me to get the price I wanted. The salesperson was friendly and courteous .. They had the color I needed.

nickgold

Aug 29, 2011

I had an absolutely terrific experience buying a brand new 2012 GTI at Mile One Heritage Volkswagen in Parkville, and the salesperson I dealt with, Avery Stewart, was fantastic. Their sister dealership in Owings Mills had the exact GTI I wanted in stock, and the entire car-purchasing process was limited to an afternoon. I got an awesome price on the car, and absolutely no haggling was required. Seriously, buying a car in 2012 is so easy -- Heritage was willing to go a bit under invoice, and I was easily able to check online that they were indeed under invoice. Great financing rate, too. I will definitely continue to do business with these guys, and refer people to Avery and the Heritage team. This is my first VW, and at one week in, I am THRILLED! :-)Nick GoldBaltimore

couser1

Aug 25, 2011

I had a great experience with this dealership. Every one was very helpful and friendly. And most Importantly they did what they said they would do, and came thru for me. I had contacted three other dealers and was told something else different when I arrived. The financing was easy and they got the car I wanted. I would Recommend this dealership to anyone looking to buy a new or used car.Sincerely, C.Couser

Charles_Ray

Aug 22, 2011

From the minute i walked through the door i had a positive feeling. Jon walked up not like a bum rush but real casual, talked to me and my wife and showed us a wide variety of new cars until i saw the one i liked. We all went for a test drive in the pouring rain and my wife and i loved the new Volkswagen Jetta SEL. I had to trade in my most favored car a Jeep Wrangler and got a the most astounding trade in price for it. We sat down with Jon to see what our options were and what we were looking for deal-wise. There wasn't endless hours of haggling with us or running us around. We said a offer and they worked hard to make it happen. I drove away in my very first brand new car in my life, and I'm 31. I have had my Jetta for about two weeks and i love it. Thank you guys for all your help and support.

JayTravers

Aug 20, 2011

Yvonne is the best service rep I have ever dealt with. Very prompt, professional & attentive. (And fun to talk to). I have NEVER bought a car from any dealer more than once after buying about 15 cars in 30 years. While it probably doesn't help VW's bottom line, this is the longest I have ever had the same car. I LOVE my Eos, Shirley. I will most likely buy another VW from this dealer just so I can have Yvonne as my service rep.

cjanderson02

Aug 18, 2011

As a first tim car buyer, my experince as made simple and pain-free. I was able to look at and then buy a new car with everythin explained to me and to not be pushed into buying anything I wasnt inteested in. Overall, my experience at Heritage Volkswagen was wonderful and I will continue to buy my cars there in the future.

Stanley m wood jr

Aug 15, 2011

The service department at customer service is fantastic I can always depend on straight answers and quality work that will be followed up by Yvonne , She always asks me if I have any concerns . She just makes you feel confident about using Heritage VW service. Thanks

ErynTheLibrarian

Aug 9, 2011

Heritage was recommended to me by my trusted VW auto repair shop when I mentioned that I was in the market for a new (to me) vehicle. I made the appointment a week in advance, and the staff was ready to help when I showed up early. Avery spent all day helping me find the perfect car; he listened to my needs and budget carefully, patiently sat through half a dozen test drives, and never pressured me to make a decision. I was well-researched, but he was able to answer additional questions that I had about both the car and the process. I appreciate the care that goes into the VW Pe-owned Certification program, and the folks at Heritage have made it clear that they'll support me through the life of this car... Which I expect will be long, considering the great shape it is in! Avery also gave me tips to help me care for the diesel car, which is my first of this kind. While I hope it isn't for a while, I do look forward to buying my next car from Heritage. I'd recommend them to anyone who wants a positive Pre-Owned and/or VW experience.

Ricky8713

Aug 9, 2011

Every question was answered professionally. Every option was set on the table.Every step in the process was sincere and genuine. There were many choices of cars to choose fromIf there was a mistake or a mishap of some type, it was promptly fixed or noted. Every member I worked with was friendly and this experience has been very positive!This dealership is highly recommended for a great car buying experience. GO VOLKSWAGEN!!!

ryanzerbe

Aug 9, 2011

Great dealer, they'll try to work with you. I got more for my trade-in than I was expecting and they gave us a number below MSRP right from the start. There was a little waiting around for stuff to get going, but the dealership was getting slammed, every rep had someone at their desk. This was my 2nd VW bought from them.

Mrtesterman

Aug 2, 2011

The dealership and the Salesman was great to deal with, my Salesman - Avery Stewart was very helpful, very knowledgeable about the cars he showed me and explained anything I wanted to know or questioned him about. He was also willing to go the extra mile in being very diligent in offering to deliver my new car to me instead of my having to drive to the dealership. I received "Outstanding" service from Avery Stewart.

geokarag

Aug 1, 2011

I just arrived in the country and I was looking for a car ASAP. With the help of people at Heritage VW, I got my Golf in just a couple of days, at an excellent price. Contrary to other dealerships I visited, people were very helpful and they cared about getting you a vehicle. Special thanks to Jon Jackson for being a great person to do business with.

NBrewster

Jul 28, 2011

Yvonne makes our visits soooooo nice! She knows us and remembers us. She does everything in her power to make sure we are happy. She is knowledgable about our car maintenance history and gives us great advice about the coverage we have and what to do. We will be buying new cars when our extended warranties expire and will do business with heritage. The only bad comment I would have is that I had experienced in the past the actual repair department has either broken something or noticed something needing repair and said nothing. You need more Yovonnes in the actual repair dept. I called to make an appointment and Tim answered the phone as Yvonne was at lunch. Without me even saying something he had put my ticket in her name. He was aware of the great relationship already developed. Kudos to Tim!!!!

jbrown64

Jul 26, 2011

While I was on my car search at the beginning of the year, I met with a new salesman who was not only helpful, but experienced in sales and making me feel comfortable. A few months went buy and I received a graduation gift of a BMW 328xi, I was determined to get my JettaTDi and he made sure that happened at a respectable price. I will refer anyone to Santos and this dealership because of their respect, compassion, and their competitive prices. I am finally happy with the car I drive!

obailey

Jul 26, 2011

Upon arriving at the dealership, I had no clue what type of car I wanted. Mind you my old car was falling apart and I needed something desperately. Herb made a few suggestions and was very patience in showing me what was available, thus making me feel very comfortable in making a selection. Hats off to a very professional salesman.Thank You.

pallenbaugh

Jul 21, 2011

Yvonne Huhn is the service person I ask for by name. She is friendly, helpful and a joy to deal with. She always answers my questions no matter how trivial my concern. There is a VW dealer within 2 miles of my home but I travel across town to get my car serviced at Heritage because of Yvonne and the excellent service I always receive from Heritage.

Joy Mays

Jul 20, 2011

When I first visited the dealership I was in the market for a used VW. After hearing about the safety features on the 2011 Jetta, along with the reasonable price, I decided to buy a new car. Joe Balcar was very knowledgeable about the vehicle and friendly and helpful.

maneche

Jul 20, 2011

Santos was very patient and easy to deal with. There was no pressure at all to buy from him and another dealer with whom we spoke told us his pricing was aggressive. I truly felt like we got a good deal.

szvitich

Jul 18, 2011

Easiest and most pleasureable car buying experience ever! Availability and follow-up of sales staff was excellent. Price negotiations were stress-free and resulted in a fair deal for all parties. I highly recommend Heritage Volkswagon!

bolt7157

Jul 13, 2011

Randall Is the best salesman I have ever dealt with. He went above and beyond and i will return to him for future buys. The dealership is great

dmattucci

Jul 11, 2011

Overall it was fairly painless. There was more back and forth on price than I would have preferred, especially having purchased 3 vehicles there previously. I wound up using a new car price service to guarantee the lowest price, which they matched. Without that figure though, I think getting to the bottom line would have been an uphill climb. With that said, Herb Randolph was very helpful.The only comment I would make was that with other vehicles I've purchased, particularly from Mini and Mercedes, the salesman I worked with would spend 20 minutes in the vehicle with me walking me through features and how to access them, setting up bluetooth, etc, etc. Would have been a nice way to get acquainted with all of the intricacies of the vehicle.

Glax06

Jul 6, 2011

I had a great experience at the Volkswagen dealership in parkville md. Ray was very friendly and greeted my mother and I when we arrived at the dealership.

sd_372

Jul 3, 2011

My experience with Avery was very good. I appreciated his low-key approach, and his relatability was appropriate and professional. Other associates were similarly helpful.

rblick

Jun 29, 2011

Friendly, good customer service, and willing to make a deal. Went in to look at a new jetta wagon and went home with a used passat wagon. Got more car for the money and they kept the finance rates low.

itovilla

Jun 28, 2011

Buying my dream car from Heritage Volkswagen was a simple process. I applied for credit online and was pre-approved quickly. I already knew the car I wanted and although it took some negotiation to get the price and payments to agreeable terms, they came through and I had my car in less than 2 days. The service was great and I liked the way everyone worked together to make the process easy for me. I would recommend Heritage to anyone that is looking for a new or used VW vehicle.

cwoodward1124

Jun 25, 2011

Jon was a great salesperson. While we did hit a few road blocks with the general sales manager and a price, Jon called me after I had left to offer me a great price, and I rushed back over and went home with my 2010 Kia Soul in record time.

erwood

Jun 23, 2011

Both Hal Perez and Randall Melvin went out of their waybto work around my husbands busy schedule. We have three daughters and it was difficult or me to come to the dealership with them. They made arrangements to come to us, deliver the car to us as well as have paperwork signed at my home around my husbands schedule. They were great!Randall stayed and explained in detail how the features of my vehicle operated!Thank you~

Ricardee

Jun 23, 2011

I went in because of a loud noise coming from my engine. I found out that the cost of my repairs would be over $5000! Thank God I had a warranty. The only problem was that I did not have all of my service information and there was a big chance that my warranty would not cover my repairs. Yvonne patiently worked with me to track down all of my information and make it possible for my repairs to be covered. Along with this, she bargained a rental for me. The repairs ended up taking much longer than expected because certain parts had to be ordered. I explained to Yvonne that I REALLY needed my car and told her what my budget was because I could not afford the extra days that I had to cover on the rental. She stayed over her shift, working hard to get the car sooner. When I finally got it, it was almost 8pm (her shift had ended at 6), and not only was my car cleaned and ready, but she had worked the system so that the extra parts were well within my budget.If you need someone that will give you a personalized experience, and you dont usually trust the automotive repair individuals (like most of us), find Yvonne. She will ensure that anything you need to have done will be at the lowest price available, with the best customer service possible. There were times when I called her desk more than 5 times for the day, and each time she greeted my patiently and enthusiastically, ready to answer any questions and solve any problems. Thank you so much Yvonne for providing the best car experience I have ever gotten. Heritage Volkswagon will be the FIRST place I go with if I ever have any car problems again!

SHANICA25

Jun 21, 2011

MY EXPERIENCE WITH HERITAGE VOLKESWAGON WAS GREAT!!! I JUST FILED BANKRUPTCY AND WAS DICHARGED AND JUST WANT O REBUILD MY CREDIT I DID MY APPLICATION ONLINE AND WITHIN AN HOUR CHRISTINE BLAIR IN FINANCE CAONTACTED ME I WAS APPROVED I WENT TO MEET CHRISTINE WHO GAVE ME TO A WONDERFUL SALESMAN HERB RANDOLPH HE WAS A GREAT SALESMAN I GOT INTO THE CAR I WANTED AND WS NOT THER ALL DAY I WAS THER BY 7PM AND OUT BEFORE 9 I HAVE BEEN DRIVING MY CAR FOR ALMOST 2 MONTHS NOW. ON SATURDAY 06/18/2011 I TOOK MY COUSIN TO PURCHASE HER NEW CAR SHE ALSO DID THE APPLICATION ONLINE AND WAS APPROVED WENT TO HERITAGE BY 2:30 AND WE WERE OUT BEFORE 7PM.. I WILL RETURN TO PURCHASE MY NEXT CAR AND WILL CONTINUE TO SEND OTHERS TO THE DEALERSHIP TO GET CARS!!! THANKS HERB

Erin3310

Jun 17, 2011

I came in to look at car and walked out with a car. Joe and Mel were great to work with and I am very happy with the experience.

vickster22

Jun 14, 2011

After being turned down by others Heritage came thru with Herb Randolph working overtime on my needs..Thanks Much! All of you at Heritage Volkswagen..

denyn01

Jun 8, 2011

Great Service, they made me feel appreciated and worked with me to get the deal I was looking for. Also while reviewing the financial options we felt they were sincerly looking for our best ibterest and not only a sale.

Peggy31

Jun 8, 2011

After a slight misstep, I worked with John Young. He followed through with everything that we discussed on the phone. Although he is the Internet Manager and not a salesperson, he took care of the transaction for me. It was not a pressure filled experience. John was extremely personable, helpful and I felt a "straight shooter." Thereafter I worked with Avery who was very knowlegeable about the vehicle and its features. He spent as much time as it took to show me the car late at night, including setting up my bluetooth, Siruis radio as well as synching my iphone with the car. Additionally, he took care of making sure that some detail work was done on the spot when my CC was brought back the following day. Avery and John made what is normally a highly stressful experience a much more pleasant one. Heritage on Harford Road truly knows what Customer Service should be!

ckweonb

Jun 1, 2011

I got the best price offer from this dealer among many dealers in the beginning. All the people that I worked with inluding the saleperson was very friendly. I wanted to purchase the same model in Chicago in 2004, but the salesperson was so rude and I just left and chose a Toyota Camry. I was concerned at the beginning, but my experience with this new car purchase was great.

jcastaldo28

Jun 1, 2011

What a great experience. I have never had a dealership call me to tell me that they made an error in the quoted lease price in my favor! I just got a new jeep liberty last weekend and had a bluetooth installed and somehow I am saving $14 a month from my last 2008 jeep liberty lease with no added features. It was a no brainer. Shawn and Bob were excellent to work with and really made me feel comfortable. I wanted a black liberty and they tracked one down in Delaware and got it for me. There were no surprises at signing either. In the past with other Jeep dealerships, they have made me pay the first lease payment, or registration, etc. Shawn and Bob assured me that everything was included in my quoted price and they were not lying!

sunchaserdel

May 28, 2011

Heritage gave us a chance where we thought we had none. Santos was a wonderful salesman, and went above and beyond everything he could to get us in a car we truly love. The Business Manager gave us excellent advice to raise our credit score. Everyone in the whole dealership is so friendly, it has a family atmosphere, they treat you like you are so special, make sure you are comfortable, relaxed and work with you to get you the best possible deal that suits you besides themselves. I would reccomend this dealership to any of my family or friends, and if your looking for a new or used car, I would stop on in or call Santos and he will do his best to help you get exactly what you are looking for, I promise you that and I'm being sincere. God Bless you all!

B-spot

May 26, 2011

Herb Randolph is the friend you haven't met yet. I've never met a car salesman who was this down to earth, friendly, helpful and most of all completely honest. Unlike at other dealerships, at Heritage the bottom line price and trade-in did not mysteriously change, nor was there any pushing to settle for a more expensive vehicle nor one I didn't want. They were very responsive to my email inquiries and very accomodating to my busy schedule. They had the EXACT car I wanted, even though other dealerships told me it was impossible to find. Great experience and great sales staff. There may be other VW dealers closer to me, but none I would trust to service my vehicle more than Heritage. Thanks for everything Herb. Keep up the exceptional work Heritage VW!

erictbishop

May 26, 2011

We went to Heritage VW Parkville, for help with acquiring a new 2011 4-Door TDI Golf (with a manual transmission). Other dealers told us (there was no way to get one). Ray Smith(and Heritage VW Parkville) not only found a Golf, that met our request..... They:1) traded a NYC dealer a car, to get it. 2) Sent the trade car up and had our Golf back to us, in a matter of a day!3) Informed us the moment the car got there.4) Waited until late at night, for us to be able to pick it up.All this is in addition to the fantastic pricing and expediency of the transaction and approvals. Every aspect of the car buying experience was superior, to say the least.You will not find better service or a more accommodating staff than at Heritage VW Parkville! Take my word for it, we have been to many VW dealers in MD!Be sure to ask for Ray Smith.Eric T. Bishop

bozo1168

May 25, 2011

Our salesman, Herb Randolf, made the entire sales process easy and stress-free. He was knowledgeable and accommodating, as well as eager to answer any questions we had. I would highly recommend Heritage Volkswagen and Herb in particular. Thanks for a pleasureable experience.

DareBear02

May 24, 2011

Great service, friendly and will work with you. Overall great experiance, am very happy with my new car. It's a bit of a hike from Elkrdige Maryland to Parkville, but well worth it for the overall experiance and friendly and helpful workers of Heritage Volkswagen.

marybearden

May 24, 2011

I had a very good experience with this dealership. My sales person was very friendly and assisted me in finding the exact car that I was looking for, including a specific color and interior match. The salesman also made sure that I understood everything before going ahead with the lease.

ehmorgan

May 22, 2011

Jon Jackson is a very friendly and sincere man. The price was good, but the financing was not what I expected it to be. They said that they could beat my interst rate from my bank, but they bumped it up two percent. Overall, I am very happy with my purchase and I hope to be driving my Jetta TDI for a long time. Thank you.

jasonweems

May 12, 2011

I regularly take my wifes 2003 VW Passat to Timothy DePetris for service. His willingness to accommodate our schedules and specific needs is what keeps us coming back. Over the time we've worked together we have built a strong relationship which continues to prove itself to be invaluable, especially as the vehicle continues to age. I was never a huge VW fan prior to my wife purchasing her car, but I can honestly say that I would strongly consider purchasing from this brand in the future in order to remain connected to the service that Timothy Provides.Jason Weems

kimberly70

May 12, 2011

I use the dealership for all of my service needs because they take such good care of me. In an age where customer service falls by the way side, it is nice to get treated so well by people who know you (Yvonne) and always make sure things are done to your satisfaction or better. They always get me in and taken care of in a very timely matter. I would highly recommend them to any friends or family!

suebat

May 12, 2011

We purchased our VW from this dealer and had a wonderful "sales" experience, everyone was very helpful and professional. We did wonder how the "after sales service" would be, well what a surprise it was better than we could have ever imagined. We have had regular services and "unexpected" repairs, we worked with Yvon, who I believe is Volkswagen's best kept secret, knowledgeable, professional and patient! Thank you Heritage Volkswagen Parkville, why would we go anywhere else for a Volkswagen.

tshahid00

May 12, 2011

Randall was an outstanding sales associate. He made sure I was comfortable during the process and accomodated my every need. He even went above and beyond to make my 4yr comfortable and made us feel at home. Every question that I had in reference to the buying process he knew an answer. He made sure all of my questions were answered before I left. The work environment was nice and serene. I discussed with Randall my needs, wants, and budget. He met and exceeded all of my requirements. Overall I rate the dealership and Randall with 5 stars!

MISSKENDRA

May 7, 2011

YEEEEEES!!!!! HERB WAS THE BEST!!!! I HAD BEEN NEEDING A CAR FOR YEARS LITERALLY. I WENT TO GO SEE HERB ON 05/04/2011 BY 05/06/2011 I WAS ROLLING OUT OF THE PARKING LOT IN MY NEW CAR. HERB IS A VERY HARD WORKER. HERB WILL DEFINITELY GET YOU WHAT YOU WANT. I REALLY APPRECIATE THE DEDICATION, HARD WORK, AND PATIENCE HERB PUT INTO FINDING WHAT I REALLY WANTED. I WAS SO NERVOUS BECAUSE I HAD NEVER MADE A BIG PURCHASE LIKE THIS BEFORE SO AT TIMES I WOULD FEEL SICK AND HERB WOULD HAVE ANXIETY ATTACKS TRYING TO FIND THE CAR I WANTED. LOL. I WOULD DEFINITELY RECOMMEND HERB AS YOUR SALES PERSON. HE'S NOT THE TYPICAL "CAR SALESMAN" HE'S VERY HONEST WITH YOU AND HE WILL NOT STOP WORKING FOR YOU UNTIL HE FINDS WHAT YOU WANT. I CANT STRESS THAT ENOUGH. SOME CAR SALESMAN WILL PUT YOU IN ANYTHING JUST TO GET THE DEAL. HERB IS LOOKING FOR YOU TO COME BACK WITH YOUR FRIENDS AND FAMILY LATER. THE SERVICE HE PROVIDED WAS BEYOND EXCELLENT. THANKS!!!!

nschroeder

May 6, 2011

The day we went in to the Heritage dealership we were not sure if we would be able to get a car due to credit issues.Herb approached us and helped us every step of the way. I normaly hate the way car salesman talk to you and hound you,Herb made us feel like actual people not just a paycheck for him. Not only did he treat us like people,he also had a great deal of knowledge about the job,that made me feel very confident to put my car buying in his hands. I was also very suprised to find out that not only was our salesman perfect,but everyone that was involved with our transaction was perfect. Usually when you find someone that is great,there is always something or someone that leaves a sour taste in your mouth.After this transaction I can guarantee that I will never buy a car from anyone else no matter the circumstances!! I can also guarantee that any time I hear someone talking about buying a car the words "Don't make a mistake GO to Heritage". Thank you so much for everything Heritage,from our family to yours. The Schroeder Family

jeta2011

May 5, 2011

I am extremely satisfied. We were very impressed with the sales persons knowledge. He has only been employed for a very short time. It is very obvious that Santos has done his homework and has become very familiar with the details with the vehicles. Very personable and concerned about customer satisfaction.

mlp91871

May 5, 2011

The Sales Team was wonderful when we purchased our vehicle. Herb and Mark were great. However, that is where the good service ended. Once we had an issue with the car and had to take it back to be looked at, the Service Dept was horrible. They were extremely rude and disrespectful. They basically try to get you in and get you out without addressing the problem.

AndrewFrancis70

May 2, 2011

I have absolutely never before had an experience as soild from start to finish as the one I had at Heritage Volkswagon Parkville. My sister and I were both looking for a used vehicle. It began with Jon Jackson, he met us in the lot but not before giving us a couple minutes to walk around on our own. His demeanor from the start was cordial, friendly and not overly pushy. He led us through some vehicle choices but only after giving us a chance to talk a bit about what we were looking for. Nothing about the experience was pushy in the least. After finding a number of cars we liked, Jon gathered up the keys so we could look inside. After deciding which ones we liked the best, we entered the dealership and Jim Abrecht the sales manager intriduced himself as well and began the process of reviewing our trades. If Jim is the one responsible for the trianing of the sales personel I can certainly see why Jon came across as polished and professional as he did. Never was any question left unanswered or the process left unexplained. I told both Jim and Jon then, that even if we werent able to settle on deals I would recommend the dealership simply based on the superb customer service and efficiency of the process not to mention the friendly professional demeanor of the staff. After going for our test drives and settling on the cars we liked, we sat down to discuss the prices. Believe it or not even that was a pleasure. I believe we were treated extremely fair on our trade in's and the final sale prices of the cars. We were then taken over to finance to discuss some other offerings from the dealership for warranties and add ons etc. Even this was handled and explained well and without pressure. The paperwork was prepared professionaly and well ordered. I did not spend as much time with him but I believe his name was Jay Mayham(sp?) He was simply outstanding as well. I do not feel I coupld possibly say enough about this dealership other then that I would recommend them to anyone unconditionally.

jrprice

Apr 29, 2011

Jim and Avery worked with me to pick out the perfect car for my daughter's high school graduation present. The car I decided on was not on the lot, but within one day they got me the car that I wanted and the deal that I wanted. I went to several other VW dealers, a Toyota, and Mazda dealer and no one wanted to work with me to help me find the car that I wanted or the deal that I wanted. This is my 2nd purchase from Heritage of Parkville within the past 3 years. They do a great job and I will continue to do business with them and refer them to my friends and family.Sincerely, Jim Price

msblkberri18

Apr 29, 2011

I went in for a basic oil change and an Employee left a rag in my engine which in turn set my car on fire.The fire department had to be called and the fire chief pulled the burning rag out of my engine. Heritage Volkswagon Parkville did not want to take the blame...and the fire chief sent a personal report to them of his findings. Now Im having major problems with my vehicle and no one wants to help me. I am very upset about this matter and I would not recommend this dealer to anyone.

aaronstanley

Apr 26, 2011

My experience with this dealership, and its salespersons, was nothing short of spectacular. All employees were so kind and honest about the entire transaction. I never felt pressured at any point, instead I felt 100% supported by my Salesperson, John Jackson, to make the decision that was best for me. Ultimately, John helped guide me to an option that was a perfect fit for myself and my lifestyle. I am extremely pleased with the vast knowledge this dealership brings to the table about their vehicles and financing options. What I am most pleased with, is the integrity of the Heritage Volkswagen dealership. If they say they are going to do something, it gets done. At no point during the sale of my new vehicle, was I ever hit with any "surprises" in financing or any other department. I was at ease throughout my entire experience and made to feel "at home amongst friends" while working with John to complete my purchase. I would, and have already, recommend Heritage Volkswagen to friends and family. Their facilities, staff and salespeople go above and beyond what you would expect from a car dealership. The decision, to give them my business, was an easy one. Rest assured I will continue to give them my business for years to come. Thank you John Jackson and Heritage Volkswagen, for a job well done!

lena1206

Apr 26, 2011

My experience at Heritage Volkswagon Parkeville was a pleasant one. They walked me through the process and best of all made me feel comfortable with the experience. I did not feel pressured by anyone to do anything. Everyone there was helpful and very nice. I would recommand others to come here just because of the great service.

schlom

Apr 25, 2011

The car I was searching for turned out to be very difficult to find. Heritage Volkswagen was the only dealer to respond quickly with a great quote. Other dealers seemed to have given up and not pursue my specific car, but Avery from Heritage never stopped looking. He eventually found my vehicle and had it delivered the next day.As for the overall experience at Heritage, it was superb. I was happy to only deal with one person instead of being juggled between different people. I left with a great price and a great car. The staff I met that day were very nice. I have already mentioned, to some friends, my experience at Heritage Volkswagen.

scastago

Apr 6, 2011

Avery Stewart was great! He made sure I got everything I wanted and how I wanted it. He was helpful and friendly. He took the time to explain everything and go step by step, making sure I understood everything.I would recommend him to anyone. I am very happy with my purchase, I got everything I wanted!

mebowersox

Apr 5, 2011

I walked into your dealership only knowing I had pre-approval up to 20K to purchase a car. My salesman Herb was extremely pleasant and imformative. He worked quickly and was very mindful of the fact that I had my 3 year old daughter with me. He even played ball with her while we waited for my paper work to go through.

Skantron

Apr 5, 2011

The staff wa very helpful and friendly and there was no high pressure sales tacticts. I got the car I wanted and payed the price I did want to pay and they worked with me on the financing aspect of my car purchase. I would buy another car from heritage Volkswagen again

lgraha14

Apr 4, 2011

Service here was fabulous, with attention to detail and efficiency. Our salesperson, John Jackson, was amazing and walked us through the whole care buying process. It was our first time buying a car, so it could have been very nerve racking but the whole Parkville staff made us feel warm and welcome.

tanyo

Mar 15, 2011

the costumer service was great they took there time and help me and my dad get something nice i would recommend this dealership two any i am so happy too have been able to get intoo something that i wanted and not given the run a round overall the time tere works very well togather thanks randall melvin

mahendrasrao

Mar 14, 2011

The dealership including the manager worked hard to meet my expectations even after we got off on the wrong foot with a misunderstanding. They located the car i wanted and arranged to have it delivered to my home to save me from having to go to the deaership again. I did not feel too pressured to buy dealer add-ons or warranties etc.

rjurao1

Mar 14, 2011

Santos Mendez went above and beyond to make our purchase experience at MileOne Heritage Volkswagon as pleasant as possible. Being a family man himself, he understood our situtation as parents of two small children and one on the way. His kindness and generosity was outstanding - he provided snacks and TV entertainment to my kids and he even walked to the gas station to get food and drinks for my expecting wife. On top of all this, he stayed late to make sure we were taken care of properly and kept his own wife waiting before they went out on their date night. Date nights comes few and far between for parents these days so we really appreciate his sacrifice.Santos and his manager, Roman ensured we got the best deal possible. We were about to purchase a 2008 Honda Odyssey but when we saw that the monthly payments on a brand new 2011 Volkswagon Routan would be the same, it was a no brainer. New vs. used, more bells and whistles, the color and options we want, no compromise - the Routan was the way to go.I will definately spread the word to my friends and family who are looking to purchase new cars to go see Santos Mendez at MileOne Heritage Volkswagon. He will take good care of you and do his utmost best to ensure you have the best price on your Volkswagon Purchase.Thank you

jimcolemanjr

Feb 28, 2011

From the moment we first contacted the dealership, we were impressed with the knowledge, professionalism and friendliness of the staff. Avery listened to what we wanted in our car and was very patient and understanding, after we changed our minds about the model twice. The whole process was smooth and easy. We will definitely be back when it's time to buy another VW. Avery will also be receiving referrals from me.

smmoran2

Feb 17, 2011

Hertiage Volkswagen was very knowledgeable about the vechiles and very helpful with the trade. I also loved the fact that I left the dealership with my tags and did not have to go to the MVA. The only downfall was the cleaning of the car. There was gum on the mat.

Jettapurchase

Feb 1, 2011

Spoke to Avery the evening prior to my visit and he greeted me in the parking lot the following afternoon as soon as I arrived. Mr. Avery provided outstanding service, he was knowledgeable and answered every question we had. My experience at Heritage Volkswagen (Parkville) was top notch. My purchase of a 2011 Volkswagen Jetta DSG TDI Sedan was easy and "painless" AND I absolutely love the vehicle :)

PhotoTyler

Jan 24, 2011

I was quickly approached by Herb upon walking through the door. He gave a friendly greeting and I told him what I was looking for. Without a doubt he had great expertise in his knowledge of Volkswagens which led me straight to what I was looking for. To be honest I was only visiting the dealership to check prices and get some basic knowledge. But Herb's services were more than great, which led me to the purchase of my first Volkswagen.

teesnewvw

Jan 21, 2011

I highly recommend this dealership. Mr. Melvin was very professional and patient with me in finding the right car and very knowledgable about the cars. Mr. Powell were very helpful and worked hard to get me financed even with challenged credit. Krisin was very helpful in answering all of my questions. Mr. Melvin and Mr. Powell both treated me as a person and not a credit score and I love my new car. Thanks guys

yvonnew89

Jan 19, 2011

Mr. Randall Melvin and another employee really helped me with geting my first car. I had a wonderful experience at mile one. I would recommend this dealership to anyone who is looking to buy a ca because they really work with you until you find something that is affordable for your budget. I will be back to mile one when I am ready to get my next car.

Paula91609

Jan 10, 2011

Roman and Randall made purchasing my 2007 Jetta a hassle free and enjoyable process. They both worked very hard to help me find exactly what I wanted. Finance was even a hassle free, quick and easy. They made purchasing a car fun and exciting!! This is my 2nd car I have purchased from Roman and I recieved exceptional customer service both times. I HIGHLY recommend Roman, Randall and the Mile One family for any of your automotive needs.

gcomegys

Jan 8, 2011

Very pleasant two day experience.On the first day Bill Stickline explained the driving characteristics of the Jetta TDI engine and let me test drive one. The Jetta TDI is surprisingly quick (not what I expected from a small diesel engine). Although I had my own source of financing, the dealer wanted to make sure that they did not offer more favorable rates.On the second day I settled on the financing at my credit union and went to the dealer to pick up the car. The dealer thoroughly cleaned the car (that took a while but I'm not complaining). Bill Stickline then took a good bit of time to explain the features on the inside of the car.Finally, since I had driven my other vehicle to the dealer and had no one with me, Bill Stickline was kind enough to follow me home in the Jetta to get both vehicles to my home.I would not hesitate to recommend this dealer.

cc.cavallaro

Jan 6, 2011

Overall experience was excellent! Herb Randolph was very helpful from the beginning of the process until the end. I was able to turn in my previous leased vehicle two months early without making the last two payments. Herb even delivered my new Jetta to my house!

mefly72

Jan 5, 2011

This was only my 3rd car purchase since the age of 19; almost two decades ago. My mother and I went to this dealership to test drive a 2009 VW Passat I saw online and to get a free $25 gift card before 12/25/2010. I had other plans to visit one of their competitors afterwards (Cooks VW) to test drive a used VW CC and a Toyota Prius. Randall (sales person) was friendly, warm, and professional from the onset and allowed us to test drive the vehicle. When I told him of my plans to visit another dealership, he arranged for a test drive of the VW CC - a (used) demo being driven by another Heritage team member. No test drive was needed (I sat in the car and realized it wasnt for me) because I fell in love with the Candy White Passat. Still determined to go to their competition, the dealership manager came in and easily (and jokingly) talked me into filling out a credit application and was determined that Heritage could give me a better deal. I was very hesitant as I knew I had some challenges on my credit report and that I would probably need a down payment. They worked hard and got me approved at a monthly rate I could afford with no money down. This is by far the very best dealership and the very best salesperson (and auto sales staff) I have ever dealt with. Even the finance manager was great and offered some free, non-endorsed advice on improving my credit score. I even called Randall two days later and he arranged for new windshield wipers (at no charge) to be placed on the vehicle since the original wipers seemed worn. He talked to the service manager for me before I arrived and I came in at 1pm on Tuesday and the service manager finished within 10 minutes. I highly recommend Mile One Heritage VW and Randall!!!P.S. Their customer service is phenomenal which is very important to me. They even emailed and called me prior to my arrival based on my initial online inquiry about the vehicle.

maienshein

Jan 1, 2011

This is only the second car I've purchased by I've looked at quite a few. I felt so comfortable working with Karen and the rest of the VW family. The treated me so well and I felt as though they were a very honest group. They were not trying to throw in any unnecessary bells or whistle (i.e. buy this car get a free cell phone etc.) to cover up the poor quality of the car. When I am ready for a new car in the future, I will certainly be back!

mosumm

Dec 28, 2010

I WENT TO THE DEALERSHIP PREPARED TO PURCHASE A NEW 2010 JETTA TDI WITH A TRADE IF THE DEAL WAS RIGHT. WAS MET BY SALESMAN BILL STICKLINE, TOLD HIM WE CURRENTLY OWN 4 TDI'S 2003 JETTA (TRADE), 2004 PASSAT WAGON, 2006 JETTA, 2009 JETTA, AND WAS LOOKING FOR A JETTA WITHOUT A SUNROOF (BECAUSE OF EXPENSE, NOISE & THEY LEAK). BILL CHECKED HIS INVENTORY REMEMBERING HE HAD HIDDEN SUCH A VEHICLE ON THE STORAGE LOT. NEW CAR PRICE WAS GOOD, TRADE MET THE KELLY BLUE BOOK TRADE, AND THE VEHICLE WAS PURCHASED VIRTUALLY SIGHT UNSEEN. BILL KNEW THE VEHICLE FEATURES BETTER THAN I KNOW MY OWN VEHICLES, EVEN THE RADIO FUNCTIONS AND BLUETOOTH. FOR A 82 YEAR, YOUNG SALESMAN, I WAS IMPRESSED WITH HIS SPUNK, AND CUSTOMER SERVICE SKILLS. THE ONLY HITCH IN THE DEAL WAS HAVING TO WAIT FOR THE PROCESSING MANAGER, WHO WAS WORKING BETWEEN SEVERAL DEALERSHIP. MR. STICKLINE SPEAKS HIGHLY OF THE ORGANIZATION HE WORKS FOR, AND THE CAR MAKER AS HE ALSO OWNS A JETTA,. THE ORGANIZATION IS VERY LUCKY TO HAVE SUCH A LOYAL AND COMMITED EMPLOYEE. I DEFINITELY PLAN TO SHARE MY EXPERIENCE WITH FRIENDS AND ACQUAINTANCES. THANKS TO SALES MANAGER, MS. JOYCE, FOR BROKERING THE DEAL, AND KUDOS TO VOLKSWAGEN OF AMERICA FOR REAFFIRMING MY FAITH IN THEIR PRODUCTS-COVERING AN EXHAUST PROBLEM, $1000.00 REPAIR ON MY 2006 JETTA. THIS CONVINCED ME IN ADDING ANOTHER VEHICLE TO OUR FLEET OF VW'S. MATT SUMMERLIN

e.mccaffery

Dec 21, 2010

Had a few issues throughout the buying process. Management team had to step in to "fix" the issues. Should never have run into any of those issues but the management team handled it well. Sales team and management team are very nice and care about what the customers think.

tvm74

Dec 21, 2010

Lee was a professional from the very beginning. Knows his product, Realates to his customer, takes the extra step (My son was cold so he offered his jacket), followed up, introduced me to his team from sales to customer service. Well Done Lee! Thank you Hertiage VW - I'll be back and recommend you to others.

Manolo8675309

Dec 20, 2010

I was pleased with the professionalism exhibited by all employees and I would definitely recommend this dealership to a friend looking to purchase a vehicle. I especially liked that I was not confronted with the "hard sell" but rather found the employees, in particular my salesman, willing to work with me; they listened to my requests and worked to fulfill them in a timely fashion.

Jhendricks235

Dec 16, 2010

I needed a car and my credit rating is very poor however, Herb did not make me feel bad because of my credit rating and he explained very thoroughly what i needed to get my new car. He worked hard to make sure I bought a car that I was happy with and with a comfortable payment. He was very friendly and even though he had my deal ready when I arrived there, I decided to change my mind which meant he had to start all over with a new deal. He had no problem with any of the changes I had made. I highly recommend this dealership to anyone interested in purchasing a new or used vehicle even if you have less than perfect or shall I say ppoor credit. They give you an opportunity to restablish your credit and the guy whos name I forgot, works in financing even gave me tips on how to rebuild my credit outside of the car. I am very pleased with this dealership and with my new car.

subterranla

Dec 16, 2010

After calling several dealerships and getting the run around and being told they couldn't find what we were looking for or it was a long shot, i ran into Heritage and got on the phone with Mark Hughes, he helped me out and put me in touch with the sales manager Karen Joyce, who was extremely friendly and down to earth. She helped locate my vehicle in another state then had it delivered right to my door. Never once said can't do it, or it's a long shot. She did the footwork and found the vehicle and made this experience a good one for me. My car was delivered by Avery Stewart who drove quite some distance to bring me the car and he was very nice and helpful as well. After the paperwork was finished he went over all the small details about the car hands-on and made sure i understood how things worked. Overall this is probably the best Dealership that i've worked with hands down. Thanks again! and i will definitely be back in the future.Sincerely,Karen Shannahan

dwei

Dec 15, 2010

I like the salesman that who name is Bill was very honest and friendly. Also the finance person was friendly too. My friend strongly recomend me this dealer, after he bought a car from this dealer they become friends with the salesman. I'll recomend this dealer to my friends.

fhoffman14

Dec 13, 2010

I think it helped that I knew exactly what I wanted - but the service there was outstanding. Quick financing, friendly group of people. The price I wanted was honored and the quality of the work done to prepare the car was outstanding. They even worked with me to allow me time to go get another check since my original check for the down payment was from a 3rd party. I would send all of my friends to see Herb Robinson.

Driverman5777

Dec 11, 2010

Karen went above and beyond what I had expected going into purchasing my first car. She made the experience very enjoyable and I would recommended this dealership to anyone. I traded into two vehicles on a 2011 Jetta SE and they made sure that the features were exactly what I wanted as well as getting the price where I needed it to be.

ToddA

Dec 10, 2010

MileOne Heritage Volkswagen has the best customer serivce that I've ever experienced from a dealership. I worked with Karen (store managaer) and Shawn Jefferies (sales rep). Both of them were very professional and delightful in working with. As I entered, I didn't feel pressured or rushed in purchasing a vehicle (as I would at other places). The customer service was outstanding, I felt comfortable and confident. I'm so satisfied with my purchase, I couldn't imagine going elsewhere when deciding to buy another vehicle. Thank you again Karen & Mr. Jefferies. Todd A.

triplexxx

Dec 10, 2010

I just have to get straight to the point. I walked into this dealership expecting the same old run around that you get from many dealers but to my surprise these were top notch down to eart people. Nick Maranto I will give you a 10 out of 10 on your complete Handeling of my business. I would give everyone your name because I felt very comfortable dealing with you and as I said, you did an outstanding job. Courtesey to the whole team at the dealership if you keep turning out more Nick Maranto's then I will keep coming back and sending my friends there also.

Albird22

Dec 4, 2010

This was the most pleasant experience I've had purchasing a new vehicle. There was no pressure or hard sales tactics. The sales staff and management were focused on meeting my goals and never tried to sell me something that I did want. if my wife and I are living in Baltimore when we purchase our next car, we will definitely come back to Heritage Mile One VW.

cgsull823

Dec 1, 2010

Overall, positive experience. Staff is extremely polite, respectful..........Avery was very nice and we would recommend your facility again. One little suggestion though, next time it would be even nicer to fill the tank knowing we were driving 3.5 hours.

msandrews26

Dec 1, 2010

Shawn and Jay are by far the most knowledgeable and professional people I have worked with while buying a car. They really bent over backwards to get me the car I wanted, after several other dealerships were not able to. I'm looking forward to buying my next car from Heritage VW.

FJZ

Nov 30, 2010

From the moment I got into the dealership, I was greeted by Nick Maranto who showed me great courtesy and commendable customer service skills. He understood what I was looking for and the budget guidelines I was working with. In collaboration with the managers, he was able to get me the car and the deal I was expecting to get. I was very pleased with all the friendly staff I dealt with at MilesOne Heritage Volkswagen and recommend them to anyone that is looking for a good car and a good service. They gave me a pleasant experience out of the normally dreadful car buying task.

jazzbo13

Nov 27, 2010

We just Left the dealership with a brand new JETTA TDI Wagon after what we thought was going to be a quick test drive. I've never left a car dealership happy, but this time my entire family is thrilled about our purchase. From the first minute we walked into the dealership our salesman, Shawn Jeffries, was absolutely terrific. We (my husband and two young sons) test drive two cars and were really treated kindly by Shawn, who was very knowledge about the entire fleet. I highly recommend this dealership, especially Shawn.

steveholewinski

Nov 27, 2010

I gave Mile One Heritage Volkswagen Parville 5stars for their friendly and FAST service. They would bend over backwards to get the deal done and got us the BEST possible deal they could. Shawn Jeffries made me feel very comfortable in making this decision and purchase. Everyone involved in the sale were GREAT to speak with answering any and all questions.It was a great car buying experience and we will definitely recommend them to friends, family and strangers. I'd like to Thank Everyone for their friendly attitudes and fast service.

mlherbe

Nov 26, 2010

It was a very good experienece overall buying a new Volkswagen Golf from Heritage. The Sales team was very knowledgeable and friendly and easy to work with on purchasing a new Volkswagen. The test drive went smoothly and the didn't pressure me into buying a lot of options.

MoMoore

Nov 24, 2010

Hello all auto shoppers, I highly recommend you stop and see this wonderful staff of individuals that are at this dealership. From the time of me stepping on the lot until the time I left. I felt like a part of the family environment that they have. I located Mile One Heritage by surfing the website and finding them the best that would be able to help me trade my old car in for a newer one. My credit is at a poor rating, and I felt that I would be denied as most dealership do with people in my situation. That was all changed when I met my sales associate HERB RANDOLPH. He not only worked with me on getting more for my trade, finding a car that would meet my budget and going to bat for me to put me in a 2008 VW Jetta Sedan, that I truly am happy and love to drive. This is the type of honesty, respect, and loyalty that I think every dealership should stand by. I can't express how thankful I am for meeting everyone and making that decision to add Heritage Volkswagon in Parkville, Maryland to my family. I have even went far enough to let everyone I know at work and around my neighbor,where to go when they are ready to trade in or buy a new car. I will take them myself if I have to.... Thank You MileOne Heritage Volkswagon, and a special thanks to Herb Randolph. A Satisfied CustomerMarston O. Moore

bncstevens

Nov 23, 2010

Heritage VW (Harford rd) was the third dealership we interacted with on our quest to find our new Golf TDI. They were by far the easiest and most pleasant of the bunch. I found them first while internet browsing. I very much appreciated that their internet pricing was fair and for the particular model below what Edmunds.com quotes (remember to add the destination charge to the internet price). I bought the car on the spot and it saved me 3 hours of unpleasant laborious dickering. Lee was especially good to work with and had all the paperwork done by the time I flew into town 3 days later. I had arranged for financing with my credit union and car insurance prior to arriving. This dealership has a picture of the information sheet with MRSP from the car window. This is especially helpful because you know exactly what you are buying over the internet.

Ausra

Nov 22, 2010

It was the worst experience I ever had. First of all, they were extremely arrogant from the very beginning, did not offer any incentives to buy a car, did not try to help or knew anything about the car. And THE WORST PART is that they tried to sell a DAMAGED NEW CAR to me!!!After signing all the documents and spending 3 hours at the dealership, and just few minutes before delivery we noticed a dent at the bottom of the car, next to the right front tire (not sure how to describe this). It must have been that somebody hit a curb or something when driving. And it is amazing that they cleaned the car, did all the detailing and "did not notice that!!!" It was just impossible not to notice that dent, and they just lied to me and wanted to get rid of the car ASAP. I was exciting to get a new car and did not even think that there might be body damage on it! I expected a new car to be in the best condition and did not even think about checking all the details. But after they cleaned the car, it was so visible and the salesman just lied to us and wanted to get rid of the car!!! And after all this, they just offered us to fix the car and $100 discount!!!! It was my first experience to buy a brand new car and it was the worst ever. I would not recommend anybody to deal with these people!!! Extremely unpleasant experience! Be aware of these people!

cushley

Nov 20, 2010

Salesman was great, Sales manager was a bit disingenuous and gave us information that changed once we went to the finance manager. It was offered as an honest mistake but was one that , if indeed, a mistake, should not have happened. The finance manager also told us that the sales manager may have made the mistake becasue she was annoyed at the salesman at the time. That's 'throwing him under the bus' in my book and rather unprofessional. The salesman was the best of the three people we met with.

justinbarber

Nov 20, 2010

Working with Bill at Heritage Volkswagen was a fantastic experience. He was very honest and made the car buying procedure extremely easy. Heritage was able to work with us to get a great financing deal and come in lower than we requested for our month payments. We highly recommend Heritage and we will us Bill for our next car purchase.

robinmoore

Nov 20, 2010

I was very happy I went to the Heritage dealership. My salesman Nick Maranto was great other dealers I went to wanted to sell me a car I did not want. Nick listened to me and asked what car I wanted.I told him and he worked up a deal on the car I wanted.He also called the morning I was coming in to let me know he was waiting for me. I thought that was very thoughtful. He treated me like a friend and everyone was very nice. I love my new dodge journey. I highly recommend mile one heritage volkswagen to everyone. Thank you for making my car buying a great experience and Thank you Nick for your time. Robin Moore

agamboa

Nov 17, 2010

I visited Heritage VW with the intention of LOOKING but not buying that day. I was first met by Nick, who greeted my group charismatically. Nick helped me look on the computer for New Beetles in the color I (originally) thought I wanted, but the Final Edition in baby blue with the white panel caught my eye and held it. Nick offered a test drive, and before we drove, he went through various features on the car. This process was excellent - very helpful and informative - and Nick kept it from being boring with his friendly and light-hearted attitude. Anything that he was not 100% sure of (such as why the convertible top got stuck when retracting at first.... from being brand now), he found out immediately. When it came down to crunching numbers, Nick made me feel very comfortable with the process. He also offered refreshments and kept us company with some chit-chat while we were waiting for the sales manager to do her business, all of which lent to a pleasurable experience. In the end, I was very happy with what Nick was able to do with the price so that it was in my price range, and despite my reluctance to buy a car that day, I simply could not walk away! Nick helped me get my dream car, and I am exceptionally happy to have been able to work with him that day. His courteous, charismatic, and knowledgeable attitude made him a great salesman to work with, and I appreciate that he was never pushy or "shark"-like in any way. I LOVE my car, and I look forward to working with Heritage in the future on the upkeep of my Beetle.

Bob Eskins

Nov 16, 2010

My daughter and I came in to this dealership on Saturday 11/13/2010 to view and gather information on leasing a 2011 VW Jetta. We noticed immediately the friendly and pleasant atmosphere. We were greeted prompty and all questions answered professionally. We returned on monday 11/15/2010 to lease the Jetta. I have fifty years experience purchasing automobiles and this experience has been at or near the top. Very comendable staff in all areas. Thank you.

stdas_ro

Nov 16, 2010

Great Experience. Shawn was VERY FRIENDLY AND EXTREMELY EFFICIENT! It was also pleasant to discuss with Mrs Joyce.I did not feel pressured, I got great input in my selection of the car and extraordinary help on all the formalities. My key words to characterize my experience are: respect, great price and great efficiency.

petegreet

Nov 15, 2010

My wife and I bought a 2011 Jetta at Mile One Heritage in Parkville, Maryland today.It was the best car buying experience we have had in nearly fifty years.The customer service and quality of professionalism of the three people who worked with us was exemplary.The rapport established was excellent and the price was agreeable. We recommend, without reservation, the Mile One Heritage Volkswagen at 9215 Harford Road. John and Janet Beyers

banzai

Nov 13, 2010

We drove to this Dealership from Delaware (a two hour drive) based on their outstanding reviews. To say the least we were not disappointed. All of the staff were very helpfull and showed a level of proffesionalism I have never seen when shopping for a pre-owned vehicle. We got more than we thought we would for our trade, and bought a car for thousands less than it would have cost us locally. Our Sales person was Nick Maranto, and would recommend him as a salesperson to anyone. This dealership is where the deals are!

hdelair

Nov 8, 2010

From the time we pulled onto the lot until the we drove off with our new Jetta, the service was excellent. No pushy sales attempts, everyone was knowlegable and willing to help make the deal a success for all. The dealer ship has a nice selection of cars to choose from and we found the one that was best for us.

tperone

Nov 7, 2010

After doing a lot of research online and finding the used car I was very interested in on cars.com, I was worried the process of going to the dealership to test drive and then haggle would be quite a burden. But I was put at ease immediately upon coming into the dealership and meeting Nick Maranto. He was the complete opposite of the stereotypical car salesman and was extremely easy to work with throughout the entire process. He was never pushy and always wanted to make sure I was happy at each step along the way to me driving off in my new car. I would highly recommend Nick and MileOne Heritage VW for a relaxed and easy car buying experience.

RSGabriszeski

Nov 6, 2010

Herb and Jay were both excellent at meeting my (very precise) needs today while purchasing my 2011 VW Jetta. I had specific colors and option combos in mind, and they worked very diligently to find me the exact vehicle that I wanted. They were both exceptionally friendly with me, and didn't fail to offer me a beverage or breakfast. I felt comfortable being around them for a very long 3 hours. I didn't feel like I was cheated or manipulated in anyway as I have before dealing with other dealerships. If I were rating Mile One/Heritage VW of Baltimore on a scale from 1-10, I would definitely say that they earned a 10. It was a really great. no pressure or stress buying experience. Their prices are very competitive with other VW dealerships in Maryland, too. I believe after everything was said and done that I drove away with my vehicle being marked down WAY below invoice. They also threw in some really great accessories!

mteklu

Nov 4, 2010

By the time I got to this location looking for the Jetta that I had in mind, it was my third dealership already! My Experience at this location was phenomenal! Unlike the other two places, Mile One Heritage was not trying to sell me something other than what I was looking for. I initially spoke to Karen Joyce (sales manager) who was able to arrange a meeting for me with Shawn Jeffries. Mr. Shawn Jefferies did a great job of understanding what I needed at this point in time. He was very sincere as well as transparent about the terms of the deal I was inquiring about. By the time I test drove my car and went through the details of the paperwork, all my questions were fully addressed. Because customer service is important to me, I usually find myself being critical. In this particular incidence there is absolutely nothing negative I can say about my experience at Heritage. I walked in there somewhat unsure about how my experience was going to be and I walked away completely satisfied. They are like family to me now, and I will be sending many people there!

Kopey

Nov 2, 2010

Mr. Jeffries did a great job in customer service all the way. He was kind, informative and professional. The other staff (General Manager, Financial Manager and Service personnel) were also supportive in completing our purchase. We would recommend Heritage MileOne Volkswagen Parkville for future purchases. Thank You!!

pogodog7

Nov 2, 2010

Bill helped us thru the entire process and was great. He is a solid professional and MileOne Heritage Volkswagen should be happy that Bill works for them instead of another dealer. I also noticed that Bill was a mentor to others at the dealership, which is something you don't really expect to see but refreshing to see someone like Bill, willing to help the other salespeople. He is a good guy. When I finally decide to get rid of my Jeep Wrangler, I will be coming in to see Bill.

mjohnson19

Nov 1, 2010

I am a first time car buyer and my experience at this dealership was outstanding. Mr. Nick Maranto helped me purchase the car I wanted at a very reasonable and affordable price, the same price I expected to pay after seeing the car on the internet. Mr. Maranto made the purchasing process very simple; all I had to do was sign my name a few times and give him information and he took care of the rest. Additionally, Mr. Maranto was very kind and friendly. He was incredibly knowledgeable and if he did not know the answer to one of my questions, he was quick to ask another employee for an answer. I would also like to point out that Mr. Maranto is excellent at communicating with people. He was very good at telling about himself so that you get to know him and also asking you questions so that he can get to know you. He was able to keep the conversation going making the overall process seem quick and he has a great sense of humor. This made me feel very comfortable and I left the dealership as if I had known the guy for years. To wrap it up, my overall experience was easy, fast, comfortable and welcoming, exactly what I look for in car dealerships. I would recommend Mr. Nick Maranto for anyone looking to purchase a car as I can guarantee you that he will make the entire experience simple and hassle-free.

Twylabear

Nov 1, 2010

Shawn jeffries gets the job.he got me in the car I wanted hassle free.the best car dealer I have ever dealt with and will ever deal with.he's a man of his word.he does exactly what he says he'll do for you and some.simply put shawn jeffries is the best!!!

kfagan

Oct 30, 2010

I bought a New Beetle in June 2010 and felt at the time it was the right car for me. Nothing wrong with the car, I just changed my mind and traded it in on Tuesday for a 2010 EOS. I LOVE IT, LOVE IT, LOVE IT. Herb Randolph was my sales person with both cars. He explained everything I needed to know about the car and was so patient. Herb didn't put any sales pressure on me and we had a lot of fun making a flip video with the EOS. Herb is wonderful. I also want to say thanks to Karen Joyce who is also wonderful. She was so great finding the color combination I wanted. When I came into the Heritage VW on Tuesday all my paper work was ready and waiting. Mel in finance is great too. I will tell all my friends & family if you are looking for a car go see my friends at MileOne Heritage Volkswagen.Thanks again Herb, Karen and Mel.Kathy from Middle River.

Brob1990

Oct 28, 2010

Herb and Mark were WONDERFUL! I walked in and said, this is what i want, this is what i need my payment to be, and this is how much i can put down. Within 25 minutes I was test driving my soon to be new (used) Jetta! They did all the could do for me that night, even though we walked in close to closing time. Before we left, i had a promise of a call back by 10 am, the next day and Mark was 99% sure the financing would work out how we needed it to. Indeed it did! I was able to go down after work the next day and sign the papers. It was a quick process, and Herb was very thorough in showing me all the bells and whistles to my new jetta! I would reccoment Mark and Herb to anyone interested in purchasing a VW! They honestly made my first car purchase on my own the easiest process. :) thanks guys, you were great!

Ntrlvr34

Oct 26, 2010

First of all, Avery was AWESOME!! Very patient, understanding and thorough in finding out what my needs were (I knew exactly what I was going there for.) No haggle - internet pricing was great. I had to go back the same weekend for some minor issues and the service was tremendous!! I will go back to buy very soon for my daughters. Thank you

blondie1

Oct 23, 2010

The entire experience was easy with Shawn and mile one Heritage. Shawn was friendly and searched high and low for the vehicle I wanted. Shawn keep great communication with me though out the search. If you are in the market for a VW you would be crazy not to call Shawn.

samndz

Oct 23, 2010

Mr. Nick Maranto was knowledgeable and helpful. He gave a careful explanation of the functions related to the operation of the new Jetta which I purchased. Mr. Maranto was able to process the sale with a minimum of effort on my part. I had left the easy pass transponder in my trade in Honda crv and the finance lady at the office when I called (I did not get her name) went out of her way to get this out of the old car and had it waiting for me when I stopped back...

nicolt

Oct 19, 2010

I bought a car from Heritage Chrysler 2 weeks ago. I received good service so I recommended my cousin to the dealership. Through an internet inquiry, salesman Shawn Jeffries responded to her needs for a car. Shawn was so personable and knowledgeable I instantly wished I bought my car from him. I felt like my cousin was buying a car from a friend instead of someone who was meeting a quota or checking a box. I would defiantly recommend Shawn to anyone buying a car from Heritage.

Tengle9619

Oct 19, 2010

My thanks go out to Avery Stewart and the others at Heritage Volkswagen. My wife and I are very happy with the new CC and satisfied with the whole purchasing process. I would recommend Avery and Heritage to everyone in the market for a new vehicle.

era6hr

Oct 18, 2010

I went online to survey pricing for a Used Nissan Maxima, found a beautiful car which I absolutely fell in love with and the price was well within the range I was looking for. I really did not expect to go in to Heritage expecting to leave with a car, but Shawn was an excellent salesman and I left with the Maxima I found on line. Very pleased and I would highly recommend future buyers to Shawn. Thanks

rhawks

Oct 18, 2010

I had gone in the day before just to test drive the volkswagen new beetle convertable. I was not planning to buy at this time but was going to wait until February 2011. After speaking with Shawn on the phone the following day he said he could get us in a car with no money down. My husband and I went to the dealer not really expecting to leave with a car, but to my suprise we drove away with a 2007 triple white new beetle convertable. I love my new car and will recommend my friends and family when they are in the market for a new car. Thanks Shawn for all of your hard work.

lejoywhite

Oct 15, 2010

Shawn was excellent and created an comfortable enviornment for purchasing a vehicle. I would highly recommend Shawn to my family and friends. I also had a great experience with the the finance team. Karen and Jay answered all of my questions. The team stayed late to ensure I recieved full service.

jreviere

Oct 14, 2010

We had a great experience at Heritage purchasing our automobile! It was the quickest and easiest transaction weve had at a car dealership, and on a weeknight with a 20month in tow that is what you dream of. Keeping our son happy and occupied while test driving cars was handled well by Shawn and other employees (cards, crayons/book etc) Of course, the whole process was helped with the pre-visit communication availability of Kristin and Shawn. I was able to get the loan work started and cars that I wanted to see all sorted out before even walking in the door. I can only hope that any future car transactions we have will be half as easy, and if we are in the area when that time comes, Heritage will be first on the list.

ralphhenry

Oct 14, 2010

I highly recommend Shawn Jeffries at MileOne VW if anyone is looking for a new or used car in the Baltimore area. Having viewed and driven several of the same model car closer to my home in Washington, DC, I knew exactly what car I wanted, and MileOne had it on the lot. Thus, not much of a "sales job" was necessary. Still, knowing that I would probably buy the car upon arriving, Shawn and his staff could have spent less time and effort describing the car and its ownership history, working with me on financing, etc. But that wasn't the case. Shawn had the car gassed up and ready for a test drive when I arrived for my appointment, and he and his staff were very attentive to me up to the point that I drove the car off the lot. When it turned out that the bank needed some additional documentation to approve my loan, Shawn made sure that it didn't delay the sale, and went the extra mile to make it easy on me to gather the docs and send them to him to forward to the bank.

vlrous1988

Oct 14, 2010

I highly recommend Shawn Jeffries as your sales person, It was my first time buying a car and he made it so simple and easy for me it was unbelievable. The quality and reassurance that i would be getting exactly what i paid for was amazing. He explained every detail about the car and was very helpful with questions that other dealerships werent able to answer as easily. The store as it self is a nice enviroment to buy a car in and i think anyone who goes to this store and buys a car will have a great experience. For my first time it was absolutely great and easily understood.

jjuchniewicz87

Oct 13, 2010

I was kind of nervous when I went to the dealership because it was the first time purchasing a new car. Shawn made me feel comfortable and made sure I got all the information I needed to make my decision. When I came back to pick up my new car Shawn and the rest of the staff were patient with answering all the questions me and my family had about the car and financing and made sure all our questions were answered before I drove off the lot. Shawn also kept in touch after the sale to make sure everything was going well with my new car and that I was happy with it. Overall a great experience :)

kviolanti

Oct 12, 2010

I would highly recommend Hertiage to anyone who requires special financing due to past credit problems. I worked with Avery Stewart as my salesman and he could not have been more helpful or respectful knowing my credit requirements. He offered me valuable information in making a decision on which car to purchase. Hertiage made it possible for me to purchase a quality used car within my budget and made the whole experience painless thanks to Avery and the other staff. I would recommend Avery to any of my family or friends to see first if they were in the market to purchase a car. Karen The manager was very helpful and friendly. She had no problem offering me a good deal on my trade in or lowering the vehicle price in order to ensure that I got the car of my choice. I would highly recommend this place to others.

livsjetta10

Oct 12, 2010

I would highly recomend MileOne Heritage Volkswagen Dealership to all my friends and family. I was greeted immediately upon entering the dealership. Herb found the Jetta TDI that I wanted and went over all the functions so I could test drive it with ease. They worked out a great trade in offer for my civic so I could switch over and be part of the Volkswagen family!!! The paperwork process was very smooth and everything was thoroughly explained. Sorry it took so long to write the review....I cant get out of my car!!!! I was very pleased with the service provided. Great customer service, extemely friendly, efficient, and great price too! And to top it off, Herb called to help schedule my 60-90 day scheduled maintenance. thanks to everyone at mileone heritage vw!!

melaniecedwards

Oct 12, 2010

When i walked into the dealership i was very nervous becasue it was my first time buying a car. Shawn approached me and made me feel so comfortable and was willing to help me in my car search! he found a car that fit exactly what my needs were...he explained to me word for word the whole process of buying a new car and was with me every step of the way explaining things! he even stayed 2 1/2 hours after the dealer closed to make sure everything went as it was supposed to with the financing paperwork! you definitly wont find many salesman like that! Shawn was amazing and put me in the car of my dreams!

mrjonjon

Oct 12, 2010

I found a vehicle online and called about it. I spoke to Lee over the phone and decided to go look at it. Lee approached me right away and was very helpful. From the test drive to the final sale, Lee and the rest of the staff were fantastic to work with. Very smooth and speedy deal!

jsdamewood

Oct 1, 2010

Best car buying experience I've ever had. From the moment my wife and I walked on the lot we were approached by Lee in a very professional manner. I had done research on the car I was interested in, but the knowledge that Lee possessed and communicated to me made feel very comfortable to discuss things that I hadn't initially thought of.

npalmer

Sep 25, 2010

WONDERFUL....WONDERFUL Service. I have been taking my car for regular oil changes & Yvonne ALWAYS greets me & knows who I am. She even remembered my new married name. She always goes above and beyond when it comes to great customer service. I may be able to get things a little cheaper somewhere else, but to me it's not worth it. Even today when every penny counts, I would take my car back to this dealership because of the customer service. I trust & believe their word & know they are not telling me to get services I don't need. I would rate the service at 5 stars & would get my next car with them as well. LOVE, LOVE, LOVE the service I receive from Yvonne & all the staff at Heritage Volkswagen. They really do work for YOU & want to make you happy!!!!

2mellow

Sep 13, 2010

From the first interaction with Kristin Blair in special financing to the manager Hal - Lee Dearborn was a fabulous salesman - no pressure just lots of information - to the finance manager Jay. everyone was fabulous. Would definitely recommend this dealership and the salesman to friends/family - I'll be back when it is time to get another car. Thanks

ljgurcz

Sep 7, 2010

Shawn was very friendly, patient and efficient. It was a very easy car purchase. I feel like I got a great car for a great price. Thank you! MileOne was very convenient, right off of 695. Was very happy with the offer for my trade and they gave me a FULL tank of gas in my new VW!!!

jherts

Sep 2, 2010

Gave me an amazing deal on my new Jetta TDI! Bill was a great help in the process and a very funny guy to talk to. I had a terrific experience. Bill Stickline was a fantastic salesperson to deal with. Very honest, extremely funny and great to work with. Bent over backwards to make this a great deal for me.

lgimene

Aug 31, 2010

Had a very good experience in purchasing the car. Our salesman, Lee Dearborn did an outstanding job in guiding us through the process of evaluating,and testing the car.He showed a good deal of knowledge about the car, a Jetta TDI, and had an understated but reassuring demeanor devoid of any sales pressure. Also, he spent a lot of time trying to get for us the car with the specs we wanted that he did not have on the lot.I wish all salesmen were like him....The actual negotiating of the price was a bit more involved requiring the presence of the general sales manager to get us the price we wanted.One comment I would make about pricing is that the "internet price" shown on the website, DOES NOT include the destination fee!! I believe this should be more prominently displayed in the website...for those of us who have a hard time reading the fine print....Overall however, the experience was good all around and I felt that my business was really appreciated. I would definitely recommend these dealership if you are looking for a good german car at a good price,fuel efficient, (the TDI model) and a superb interior finish as compared to hondas or toyotas..(plasticky feel to the interior...)

irish1757

Aug 26, 2010

I have been a Ford Mustang guy for years. When I got married this past year my wife and I figured out that between the two of us we didnt have enough space in our Mustangs for a 5 year old, dog and cat. When my kids come to visit that just adds to the problem. Thinking about a used Jeep and all the problems that come with a used car Shawn contacted me on email, and just asked one question How can I help. Notice he didn't say come in, how much money do you have for down payment, he just asked how he could help. Over a week I just sent him information thru email (Im military so my schedule is less than slow) and nothing more. After a week he and his OUTSTANDING Sales Manager asked me to come in. I was shocked to know that they had a fully loaded VW Routan 2010 with more room than I ever imagined. I was in and out in 2.5 hours. Now you could find maybe a handful of dealers with this type of customer service, but Shawn did it all with a busted ear drum. Taking the time to help a customer when not feeling good is great, but when your Equilibrium is all messed up.....that is outrageous customer service.Thanks ShawnGary Bailey

dstarr

Aug 18, 2010

I must say that this was one of the best car buying experiences for me--I usually dread shopping for a car. Lee Dearborn was patient, helpfulresponding to every question or concern we had. We spent almost a whole day with Lee (a busy Saturday), making our decision and never felt pressured to leave, despite a steady stream of potential customers coming through their doors. They honored the lower Internet price for a car that had been sold earlier in the week for our higher MSRP car--definitely working hard to make the deal work. Multiple test-drives later we decided on a beautiful White Gold Metallic 2010 Jetta SportWagen TDi. Lee even managed to throw in a requested aftermarket option gratis as a final cherry on top of a great deal.I will definitely recommend Lee and Heritage VW Parkville to anyone who is looking for their next auto purchase--and I hope he is still there when it's time for us to buy our next TDi!

tdifan2010

Aug 11, 2010

Greg James met us at the door and from that moment he worked very hard to show us the benefits of a VW. We test drove a few vehicles and he found us the 2010 Jetta TDI we wanted. The price was good and the process was much better than I expected. Greg continued to follow up with us after we left the dealership.

lmonroe

Aug 10, 2010

Dani Carpenter was great when it came to special finance!!! EXCELLENT JOB Dani. Avery was truly a Gem! He has so much patience, with a good sense of humor. George in finance is genuine, as well as a true asset to the company. Jay the finance Manager is truly knowledgeable with a great smile! Jay doesn't beat around the bush, and gets down to business. This has been the BEST car purchasing experience I have had! Thank You Dani, Avery, George & Jay!!!

dkmillerii

Aug 2, 2010

Excellent customer service! Lee was very helpful and spent a bunch of time with us. We had to bring our 2 yr old and 9 month old daughters and the staff worked well with us as we needed to both drive the vehicle and watch our kids. The sales manager worked with us on a price we could be happy with.

happycustomer2010

Jul 28, 2010

Lee was pleasant to work with. He wasn't the typical pushy salesperson. He was honest and direct. He did everything possible to make sure we were satified. I would recommend anybody looking for a car to your establishment. The price was AWESOME! I could not have found a deal as great as Heritage gave us. The transaction went smoothly. We had a little rust spot on the vehicle and Lee told us to bring it in on Tuesday and they would have someone fix it. They also ran a machine to get all the smells out of the car because I smelled smoke in the car. The service was exceptional and could go on and on. It was a great experience! Thank you so much!

whg

Jul 27, 2010

We got everyting out of this buying experience needed. Very satisifed. Salesman was great. One guy did not seem as friendly, accomodating and professional. Because there was no direct interaction with him it did not inhibit our experience. From a distance he seemed a little surly to the salesman.

joyemalani

Jul 12, 2010

Although I went to see one specific car the salesman suggested another car and after test driving both, I was able to make a final decision. I had a very pleasant experience when I purchased my car at Heritage VW. The process was professonal, streamlined and I was ultimately happy with the final price.

Schaef1

Jul 7, 2010

The purchasing experience was very pleasant. Mr. Jeffries was most helpful in learning what I was looking for and assisting me in finding the model VW I wanted. He was knowledgeable and answered any and all of the questions I had and was genuinely interested in ensuring that I was a satisfied customer.Mr. Birmingham handled the financial aspects of this transaction; like Mr. Jeffires, he was friendly, knowledgeable, and helpful.Based upon my purchasing experience, I would recommend both of these individuals as well as MileOne Heritage VW of Parkville.

rubiojc1986

Jul 6, 2010

My wife and I are expecting our first child and we were looking for a safe and reliable vehicle for my wife to drive, after looking we felt in love with the Jetta. It wasn't hard to choose the Jetta over its competition, no other vehicle had the options we were looking for under $21000. Plus the customer service at Heritage volkswagen was so pleasant that I can honestly recommend this dealership to anyone looking for a VW. Thank you George and Greg for outstanding service.

danjetta10

Jun 30, 2010

They're always friendly and do a great job with basic maintenance (like oil changes) - but don't really seem to know what's going on beyond that. Here's a small sampling of my experiences:- Took car in to Heritage for 4 new struts. They replaced the front ($1,500) and forgot to do the rear. I didn't address it and took it somewhere else for the rear because I felt the $1500 was rather expensive.- Engine light came on and car overheated. Heritage said they weren't sure what was wrong but suggested I get a new radiator, a fan switch and some other things to the tune of $1,200. Picked up my car (after paying $80 for diagnosis) and took it to a dealer across town for a second opinion. The new dealership replaced a $30 thermostat, problem fixed.- Brought my car in to Heritage for a rattling noise and was told I needed new struts. Told them I just got new struts from them. They said it was probably the strut mounts, then, and would cost $1,200 to replace. Strut mounts are a $40 part that you typically replace when you replace your struts. In fact, the place where I got my rear struts replaced the mount.

Copperhead

Jun 19, 2010

We drove 350 miles to visit this dealership because all local dealerships did not have what we were looking for and were not interested in finding it for us. After talking to Shawn on the phone we thought this dealership would be different because he seemed more friendly and helpful than the others. We were quoted prices for the vehicle and the trade and they promised that since we were making such a long trip that the paperwork would be complete so all we would have to do is sign and drive. Upon our arrival at Heritage VW, the vehicle was not ready, the paperwork was not ready, and we were left to sit in an empty office while other salesmen and managers pow-wowed in another office for over an hour. Although we were promised that we would recieve at least blue book value for our trade, they then proceeded to offer us $1000 less than blue book. Shawn Jeffries claimed this was because he thought our old car was an all wheel drive, however we made it clear to Mr. Jeffries from the start that the reason we were trading is because we needed an all wheel drive vehicle. After getting upset at this information we were told by George Clark that it was not his fault and that he could not quote a trade over the phone and that he did not have to sell this vehicle because it was a rare color and fully loaded. He would be able to sell to someone else easily. I feel that I should have never been quoted a price over the phone if this dealership could not honor it. We proceeded to buy the vehicle anyway because we had traveled so far and did not want to go home empty handed. When we were introduced to our new Tiguan we found that our salesman Shawn was not very knowledgeble about the features in the car. Not only were we dissatisfied with the sales department, but our new Tiguan was not thoroughly cleaned before it was signed over to us. I would like to say that I Love my new Tiguan but I must admit that I am still upset with myself for giving these people my business.

acadia803

Jun 3, 2010

This was a great experience. I bought my first VW at Cook VW, which was the worst experience I have ever had. I would definitely tell anyone I hear talking about purchasing a VW to go to Heritage VW. Mr. Stickline was a great salesman to work with. He was very friendly, funny, and took his time explaining every detail in the vehicle to me so that I would understand how it worked since I had to leave right from the dealership to go to work. He even went as far to let me know to go out a different entrance from the gas station as the one entrance was hard to see cars coming from. He also cleaned my tags that we transferred from my trade-in. The manager, I cannot remember his name, was a great help too. The one thing I respected most about the dealership was that I went in about a month prior to purchasing my VW to test drive and figure out what I wanted, but then my grandmother got sick and we had to put off purchasing the car right away. Well, Mr. Stickline didn't harass me with a ton of calls like some dealerships do which was very refreshing. The finance person was very friendly as well and really explained in detail the pros/cons of each additional packages you could add to your purchase, which really helped me realize I needed to add some safety features.

EvynnH

Jun 3, 2010

Greg and Karen made my car buying experience a pleasure! Not only did I get great service, but also a great deal and the very car I wanted. It was such a smooth process.Greg was super knowledgable and accomodating. This is third new car I have purchased(first time at Heritage tho)and I have never had a salesman be as thorough as Greg. He was also friendly and outgoing. Even though I had just "dropped" in, Greg also had an appointment around the same time and I did not at any point feel less important, or slighted. I wasn't waiting around forever either.Karen in financing was wonderful as well. She made all that paperwork seem like a breeze without leaving any detail out and answered all my questions. I had had a bad experience when I came into that very dealership about 3 months ago, when no one had acknowledged my presence after sitting in the lobby for 30 mins, and I had an appointment!!! The only reason I came back was because they were the closest VW dealership and I had my sights set on the Tiguan. Greg and Karen more than made up for that!

petelaramee

May 29, 2010

This is the third new car we've purchased from Heritage and like the first two this was a very pleasant experience. The car is beautiful, well-built, and very clean. Bill and everyone else was very friendly and easy to work with and gave me a better price than I was expecting. When they found out I still had to return a rented car to Enterprise they gave me a contact # and told me it was ok to leave it at the dealership and Enterprise would come pick it up. Awesome.

Zina

May 27, 2010

Amazing customer service!!!!!!Herb took his time to ensure that I was comfortable with my purchase. Very patient and very thorough.Hal made sure that I understood how he valued my trade-in. I never felt like i was getting a bad deal. Very honest!!Carrie(name?), Finance Mgr was extremely patient and thorough. She was great to work with and explained everything in great detail.Yvonne....what a wonderful face for your dealership. She could not have been more helpful when I damaged my new tire after owning my car for 2 days. She was awesome and I have never had such fantastic service at any other dealership.What a terrific crew.Thank you all for a wonderful buying experience.

jake_kinnear

May 3, 2010

Herb and the staff at Heritage were great. Everyone was so friendly; cashiers, Herb, credit dept and the mechanics. Herb is very straight forward and puts everything out on the table, which is a huge relief when purchasing a car. What I asked for was what I got and at a great price. I will continue to buy all my future vehicles from Heritage.

turbo24v

Apr 15, 2010

Howard was very helpful with my recent car purchase. Dealing with him was a breeze and enjoyable, in addition, I was able to have all the options I wanted. Howard is the person to deal with. I would recommend him. Overall I'm satisfied with the experience. Ill definitely return for a car purchase when I need to.

nofearGTI

Mar 20, 2010

Howard is probably the best auto salesman I've had the experience to meet. He never pressured me to buy a car, either in person or via e-mail. He answered all my questions promptly whenever I contacted him through phone calls or e-mail. When I decided to buy, Howard attempted to locate the GTI I wanted, but had difficulty getting one from another dealer. Instead, he called me and offered to special order a car with the options I wanted as well as the color I wanted. Howard kept me up to date with the delivery of the car over the course of 12 weeks. When it arrived, it was better than I expected. The price was even a bit less than if I had bought the original car. Howard also got me a great trade in amount for my old "beater". I would buy another VW from Howard. He treated me fairly and honestly, despite my "incident" with a deer on the first test drive.

bet2118

Mar 16, 2010

Heritage found me the VW Jetta TDI with exactly the features I wanted and went out of their way to get it from another dealer. They gave a fair trade in on my car and a good price on the new vehicle. They were always pleasant to deal with and gave me no reason to consider going to another dealer further from home. Purchase process was as painless as is possible.

BskinE

Mar 16, 2010

I called ahead to see if they had a 4dr GTI with a 6 speed manual transmission. Howard made sure they had the car in stock and arranged a test drive for me. Howard was very nice and very knowledgeable about his product. I got a GREAT price on the car and the whole buying experience was extremely pleasant. I recommend this dealer to anyone interested in purchasing a new Volkswagen.

dieselowner

Mar 16, 2010

Howard made my new car buying experience at Heritage Volkswagen a good one. He was informative yet never tried to influence my choice of color or options. Once I made all my decisions, he promptly searched and found the car. He had the car available for me on the day promised.

Ionya

Feb 18, 2010

Herb is the best. Easy to deal with always gives you a great deal. I love this dealership they are very friendly and easy to deal with. A true Rarity in a car dealership you can honestly trust these people to take care of you and give you the best deal possible.I recommend Herb Randolph to anybody looking to buy a VW or used car. And recommend this dealerhip in general. Even the service department are the best.I have bought 3 cars from them now. And will continue to go back.

cmaurer

Jan 18, 2010

I love my new /used 2008 Chevy Aveo! Herb was great. Dani went the extra mile to get me financing. I have been working with them off and on 2 months.They were great! I will recommend this dealership to my friends and co-workers. I hope the car last 6 years then I plan on coming back for my next vehicle.

shelli.trost

Jan 12, 2010

Amy was very helpful in making the decision to purchase my new Jetta. She answered all of my questions thoroughly and honestly. She did not try to sell me any upgrades that I did not need. She was very friendly and made the car buying experience a pleasant one.

SteveFrenkil

Jan 12, 2010

This is the very best car buying experience I have had in 25 years of buying cars. Amy was knowledeable, professional, fair, informative and responsive. The price was excellent, as I knew whar every dealer in the region has and how it was priced. She went out of her way to get my questions answered quickly and fully, which enhanced the interest in buying the Passat from her and her dealership. This was a very satisfying transaction in every way. I would look for opportunities to refer business to Amy and Heritage.

yvonnelarichiuta

Jan 12, 2010

Amy was excellent to deal with. Informative and willing to work with me to make sure that I received exactly what I wanted at the price range I desired. This is my families second time buying from Amy and Heritage Volkswagen as we have been very happy with the service we received. Will definately recommend and do business with again!

rbalducci

Dec 22, 2009

The best dealer I have worked with so far. The purchase process very easy and I bought the car in less than an hour which included a trade. I worked mainly via email and Amy was responsive, knowledgable, and did not play the games that I encountered at other dealers. They did provide the best deal. My first service experience was flawless and Yvonne kept in constant contact and the car was ready when promised. No need to call and be put on hold, she called you and was focused on providing excellent service. The service folks listen to you and are upbeat. The latest experience was with the auto body shop. Kevin and the entire staff was very helpful and understanding. I got my rental right there and they called me each day to let me know the progress and it was ready at lunch on the day promised. Overall, Heritage is one of the few dealers who gets it - they know how to make owning a car from the dealership both convenient and fun !

go4dgold

Dec 21, 2009

After visiting 4 different dealerships looking for a new SUV, I decided to drive to Heritage VW. I have purchased 4 Jeeps in the past, from the Heritage dealership in Bel Air, and was looking forward to trying the Heritage VW dealership. I was greeted at the door by Herb and immediately felt that I had a great salesman. Herb was knowledgeable in the product, courteous to me and asked me about the things that I was looking for in an auto. He had me test drive a couple of vehicles and I quickly chose the Tiguan as the car I wanted. Herb called me the next day to say that he had found the exact Tiguan that I wanted and all I had to do is say the word and he would have it brought to your dealership from a different state. I was excited when Herb made my wishes come true! You have a real asset working at your dealership with a salesman like Herb. I will definitely be back in the future for another vehicle.

wjgore

Dec 10, 2009

Shopped for a Jetta TDI on the internet with the AAA membership program. Amy Raborg was the first to call me back. No one had a Jetta TDI exactly the way my wife wanted it. It took about two weeks but Heritage VW was able to locate an exact match and we drove down from the Wilmington, Delaware area and took delivery.We had requested no front license plate bracket and no stickers and George Clark made sure that was taken care of. My wife got the Jetta just the way she wanted it and at a fair price. The car had a full tank of fuel and on the way home we we getting 44.5 MPH. Very cool!

joymkeller

Nov 30, 2009

Mr. Heiss went above and beyond to answer all my questions and give me the best possible service. I will recommend him to my friends. He helped me compare all my options of other cars and did all possible to make sure that I was satisfied with my purchase. This was the best car-buying experience that I have ever had.

unurse

Nov 9, 2009

Amy found the auto that my wife was looking for.We live in Pa.their dealership is Md.she found the auto in Virginia. Amy worked with us over the phone and everything went very well,would like to thank her for her help.I would recommend this deaiership.

tlegates

Nov 3, 2009

Heritage has excellent service! The staff is very friendly and helpful. I didn't really know anything about buying a car, but Bill was excellent and made the whole process enjoyable. I absolutely love my new car! I highly recommend Heritage to anyone looking for a car.

kjminorics

Oct 27, 2009

This has got to be the best car dealership that I have ever delt with. I was really impressed with the distance the employees would go to help get me into the car I wanted. They would not stop until they found a way to finace me and to get into the car I wanted. I would visit this dealership again, and would defiantly recommend it to a friend.

tamedshrew

Oct 27, 2009

Herb was a great salesperson. He knew what type of car I wanted even before I did. I am very satisfied with my car and how I have been treated so far. I drove away in a car that I might not have originally thought about but is an ideal fit for me and my family.

gwkraus

Oct 13, 2009

I attempted to buy a VW Jetta Sportwagen TDI during the Cash-for-Clunkers back at the end of July, but none were to be had. Heritage contacted me when the Jetta TDI Sportwagens started to become available. They came up with a car that met my requirements within 4 days! I have a deposit with another area dealer that called me about 2 weeks prior, and I still haven't heard anything from them (but I'm sure I will when I go to get my deposit back!).

emilysyrop

Oct 9, 2009

Mr. Avery Stewart answered all of our questions and informed us of our options for the purchase and financing. He showed us in detail all the functions of the Routan during our test drive and at time of purchase. We left knowing we made the right decision for our purchase.

smac105

Oct 2, 2009

Mile One Volkswagen provided me with the vehicle I wanted at the price I needed. They never pushed or hassled me to buy. I would recommend this dealership to anyone and everyone interested in a Volkswagen! Overall, they made car-buying a very enjoyable, care-free experience!

Emmieleigh

Sep 18, 2009

I had the greatest experience purchasing my 2008 VW Rabbit with Herb Randolph. He was very welcoming and helpful and kept ensuring me that he was going to help me buy a car. He was able to get me financed with a much lower rate then what I was paying and a lower payment then what I had been paying on my previous vehicle. I am very happy with my whole experience and would DEFINITELY recommend Heritage Volkswagen to everyone.

bruno1

Aug 25, 2009

Herb Randolph was excellent in the entire process as I purchased my 2006 Jetta. From first handshake and a welcome into his office, to all communication with my insurance company via phone/fax, to introduction to Pam Mayfield, Business Manager. Pam was able to explain all business/financing options in a clear and simple way, and answered all questions, so ask. Dotted i's, crossed T's, and please and thank yous were never left out. Two awesome individuals.

mashellet

Aug 25, 2009

When I pulled in the lot my sales rep was very attentive to my needs and what I wanted in a vehicle. He admired my skill to search for the vehicle of choice before coming to him on 8/22. All the staff were pleasant and worked well together to make my buying experience a pleasureable one. One thing I did not receive upon request was my carfax and I still want it if it's made available to me. Overall your staff was excellent and I couldn't have asked for a better experience in car buying. Thank you, Mashelle Tillman

John Holland

Mar 3, 2009

My 2006 Jetta TDI (90,000 miles) continues to run like brand new every time it comes out of scheduled maintenance service from their service department. I really appreciate the great work they are doing to keep my car running well. I also bought my Jetta from this dealership and agree with all of the comments made by the other customers who rated this dealership as excellent.

meme17

Jan 15, 2009

My husband and I have been looking at Volvo XC-90s for the past three months. Upon searching online, we found two at this dealership that captured our attention. Howard Heis is an extremely polite gentleman and very easy to talk to. The overall customer service was prompt and professional with no discrepancies(my husband had spoken to Mr. Heis by phone before we met with him in person, so any information that needed to be submitted before the sale was available, thus, making the transaction much easier to execute). We got the car for a good price and completed the entire process in no more that 2 hours. It was the best experience we ever had with a car purchase.

gdarwin

Dec 25, 2008

I went to look for a Honda Fit leftover from the 2007 and turned into the Volkswagon lot by mistake. Herb met me on the lot and when I told him what I was looking for he explained that the Fit was such a good seller that there were no leftover ones but he could get me a deal on a 2008. I really couldn't afford a 2008 and I explained that to Herb and he sat down with me and we figured out what car I could afford. It was listed for more than I wanted to spend so he got John involved and they found me a really great deal on a used Mitsubishi and John even personally talked to a friend of his who got me the best financing possible. These guys were great. I had the best experience ever in a car dealership and the most satisfying experience of 2008. I have told everyone I know that this is the place to go for a car.

mxshorty1343

Dec 22, 2008

i came into the dealership met with amy she was really nice and pretty, never knew buying a car was so easy. i recommend if you want to buy a car in md to go visit amy at heritage mile one of parkville. i love my car its awesome. they have tons of used cars to choose from.

samcho350

Dec 22, 2008

I purchased a GTI from Volkswagen Heritage and all I can say is WOW. Tarik and the staff were very knowledgable and patient with me. Tarik answered all the questions I had without any BS. He was very patient with me and told me that if there were any problems with anything to give him a call right away. I was very surprised and amazed by such excellent service I recieved from Tarik and the staff at Volkswagen Heritage. In all of my years of car shopping I have never recieved such great service as I did at Volkswagen Heritage by Tarik and the staff. I will definetely recommend Tarik and his staff at Heritage Volkswagen to all of my friends who are looking to by a car. Thank you once again.