Used Cars for Sale at Hewlett Volkswagen in Georgetown, TX

VW Driver

Mar 2, 2016

Great purchasing experience. Highly recommend Pat, Brett, Gabriel, and everyone else at Hewlett Volkswagen!! Having an in-house Allstate insurance office at the dealership was a nice touch too!

murphdude

Mar 1, 2016

Jay Wilson was very friendly and did not pressure us to buy. He gave us an informative test drive. Told us a lot about the Jetta Sport and gave us an experience of the performance as well. We were sold on this model. The car was not on the lot but in transient. We came back finished some paper work with Larry Chabert. Larry was patient and kind answering all our questions about pricing and extended warranties. And thank you Debbie Benson for a warm welcome and having a car ready for us to test drive with our name on it - reserved for us! How nice is that!! Made us feel like VIP. The car came straight off the transport truck...talk about brand new.

FyshWyfe

Feb 10, 2016

I found a matching car in Houston for a lower price and Hewlett matched it. Great interactions, no pressure, no haggling, felt valued as a customer. Even enjoyed my time talking to the finance manager, and who can say that?

LarsRidesAgain

Jan 30, 2016

I wanted to trade my 2009 Suburban for a commuter car. I looked at the 2016 Honda Civic and VW Golf. Jay Wilson was one of the most easy to work with sales persons and accommodated my multiple requests for test drives. This helped me feel confident about my choice for a 2016 Gold SE with driver assist and HID lighting package. I couldn't be happier with the purchase and have no regrets. Also, he advocated for my desired Suburban trade in value with the sales manager which sealed the deal for me. Jay was always available and never made me feel like I was troubling him when asking to test drive many versions of the Golf on different days. Finally, the actual purchase process was pretty painless. Brett Hill the sales manager and Gabriel Funza the finance manager helped expedite the process. Gabriel presented the best

HRichards

Dec 24, 2015

I brought my Golf Mk7 TDI in to Hewlett VW for three reasons: 1. to validate the VW Goodwill cards. 2. to diagnose and rectify a noise which turned out to be caused by a faulty recirculation flap motor. 3. to determine whether the radio module is compatible with a VW backup camera and to get a quote for the cost of installing it. All three issues were taken care of cordially and expeditiously.

HRichards

Dec 24, 2015

I brought my Golf Mk7 TDI in to Hewlett VW for three reasons:1. to validate the VW Goodwill cards.2. to diagnose and rectify a noise which turned out to be caused by a faulty recirculation flap motor.3. to determine whether the radio module is compatible with a VW backup camera and to get a quote for the cost of installing it.All three issues were taken care of cordially and expeditiously.

maxie109

Dec 5, 2015

I bought a Volkswagen Tiguan and the service I received at Hewlett was outstanding. Everyone was so nice and courteous. I would recommend them to my family and friends.

Not a fan

Nov 24, 2015

I have had a fantastic experience up to this point with VW. VERY frustrated at this point because they are using the diesel controversy to raise their prices. I was quoted with a price increase of more than $200/ month when my lease ended ON THE SAME CAR. To make matters worse, I was told I had negative equity on my current VW lease due to a few scratches and door dings. I was told the price would go down significantly if I got it fixed. I spent over $1000 getting those dings fixed (by Hewlett) only to return the car and be told I still have the same amount of negative equity. Even with repairs, being under 15k on my mileage, I was told that there was nothing more they could do for me because of "one man's terrible mistake". My car isn't even a diesel and I don't know how this effects my particular car. SERIOUSLY! I have leased 3 VW in a row and have never felt more scammed. Extremely disappointed and will be taking my business.

South Austin Girl

Nov 22, 2015

I knew what car, what features, I wanted, didn't need to be sold or persuaded about anything. Debbie, first contact via Internet, cheerfully gave straight answers, with numbers, and when I went to buy the car there were no tricks or surprises. Pat, the sales person, patiently explained everything about the (wonderful) car, a GTI. This was not the first dealer I talked to but was the first one I liked. I would send my sister to buy a car from these people.

Jim

Sep 17, 2015

I was traveling from Dallas to San Antonio and hit an object in the road. The object popped my tire and split my rim in half the long way around. After doing some searching for dealers close to me. Hewlett Volkswagen was the only one who had my tire and rim in stock. They got me in for repair and got me back on the road in about an hour. If I ever need anything again when I am in the area I will definitely be going to Hewlett VW. Awesome job and Thank you very much. you guys were a great help in our emergency situation.

John

Sep 16, 2015

The staff at Hewlett Volkswagen is truly amazing. I am new to Volkwagen having driven Fords for 35 years and had trouble figuring out which car was best for my needs. The staff bent over backwards and did not rest until they were sure I was happy. I have never seen a dealership go above and beyond like Hewlett did. Thanks!

John 58

Sep 16, 2015

The staff at Hewlett Volkswagen is truly amazing. I am new to Volkwagen having driven Fords for 35 years and had trouble figuring out which car was best for my needs. The staff bent over backwards and did not rest until they were sure I was happy. I have never seen a dealership go above and beyond like Hewlett did.Thanks!

Adam

Sep 12, 2015

We worked with both Jay Wilson and Bob Grimes for the sale of a 2016 Tiguan S. Both sales consultants were very informative and professional in representing Hewlett Volkswagen and providing us with the information we needed to make an informed decision in purchasing a 2016 Tiguan S. The specific vehicle that we wanted was not on the lot, but within 24 hours they had located one 125 miles away and had it transported to their lot. Jonathan Blank processed the loan application through VW Financing and he did outstanding job in securing a loan product that was very competitive with what we had been quoted from our local bank. They're nice guys at Hewlett Volkswagen and It was worth the ride up to Georgetown, Texas to have a very productive and pleasant car buying experience. Thanks,Adam Roman

AlexB

Aug 31, 2015

This is our second car with Hewlett VW-- my wife had a terrible accident in the first car, a Hyundai, just last week but was unhurt. The sales process both times has been hassle and haggle free. I've walked out feeling like I got a good deal both times, and the process was painless. Hewlett and it's staff were extremely accommodating and willing to work with me even after hours to make sure my wife would be able to get to work even after the accident. I've been so pleased with both the used and the new car buying process at Hewlett VW that I've preordered our third car from the dealership, a Golf R. You have a customer for life.

Amles

Aug 27, 2015

Bekka brought the right car to my attention, love at first sight....She's very professional and took the time to explain all my questions.Gabriel explained in every detail which coverage would be the best one for me.Very pleased that when I left the Agency.Selma G.

ge_off

Aug 27, 2015

I bought a 2016 GTI from Jay Wilson. Great car buying experience. Jay emailed me to let me know the car was available and had it available to drive promptly when I arrived. Jay was extremely knowledgeable about the great in car technology new for this year in the GTI. They were very fair with evaluating my trade in and gave me a very reasonable price on my GTI. Car was extremely clean upon delivery. A first for any new car I have ever purchased.

Hoyt

Aug 27, 2015

I went into Hewlett VW in Georgetown because I knew I needed a new car as mine was failing me. I had he pleasure of getting Bekka Kotzur as my automediator. You know, the person that matches you with the right car. She was busy, so Bekka allowed me to take my mom for a ride. We both immediately knew Volkswagen was the way to go. Next, Bekka brought mom a different car, one that she pulled just for her and I had her drive that one. She was in total awe of how it handled. We've been Toyota people for decades and now we made the switch to German ingenuity and decided to get rid of both cars. So Bekka worked her magic and when we left Hewlett that afternoon, we didn't leave with one, but two VW's.

jtw

Aug 13, 2015

Bekka Kotzur spent time showing what was on the lot and the difference between the 2015 TDI Passat models. She gave me a test drive and when I expressed interest gave me one to take home for the night to show wife. Brought it back next day and bought one. She has been available for me then and now (1month later). I brought it back to add the tinting. I felt no pressure and price was in line with USAA figures. She is perfect sales person for everyone.

Jeremy

Aug 12, 2015

On Monday of this week I expressed interest in a vehicle via Hewlett VW's website. I was contacted shortly there after by Debbie following up on my inquiry. She was very helpful with making sure the vehicle was still available by going as far as to take photos of it from their lot in this Texas heat(Did she have a flame retardant suite on?) and sending me as much info as she could about it. I was unable to make it over to the dealership until Wednesday evening, but in the days between I received phone calls and text messages from Debbie checking that I was fine and that I was still interested. When I arrived on Wednesday around 7pm I was met almost before I could exit my vehicle by Jay Wilson(I think he may be telepathic, watch out), who Debbie had said was going to be my salesperson. We exchanged handshakes and warm greetings as he lead me to my potentially new vehicle. We did the normal walk around, overview and test drive. I did not have many questions upon returning to the dealership so we started the numbers process with Jonathan Blank(sales manager). Jonathan and Jay both helped me through this painless process with great ease. After discussing "the numbers" and coming to an agreeable term it was time for Jonathan to put his powers to work and get me financed. I then met Larry Chabert the finance manager who took me(the last customer of the evening also 9pm)to his office and finalized all that Jay and Jonathan had set up. After about 10 or so minutes I became the owner of my vehicle. I could not be happier with Hewlett VW. This is the Second VW I have purchased from this location and I will buy from them again. Thank you to all who have helped me this week in finding my next VW family member. V W 4 LIFE

ATXOutlaw

Aug 12, 2015

On Monday of this week I expressed interest in a vehicle via Hewlett VW's website. I was contacted shortly there after by Debbie following up on my inquiry. She was very helpful with making sure the vehicle was still available by going as far as to take photos of it from their lot in this Texas heat(Did she have a flame retardant suite on?) and sending me as much info as she could about it. I was unable to make it over to the dealership until Wednesday evening, but in the days between I received phone calls and text messages from Debbie checking that I was fine and that I was still interested. When I arrived on Wednesday around 7pm I was met almost before I could exit my vehicle by Jay Wilson(I think he may be telepathic, watch out), who Debbie had said was going to be my salesperson. We exchanged handshakes and warm greetings as he lead me to my potentially new vehicle. We did the normal walk around, overview and test drive. I did not have many questions upon returning to the dealership so we started the numbers process with Jonathan Blank(sales manager). Jonathan and Jay both helped me through this painless process with great ease. After discussing "the numbers" and coming to an agreeable term it was time for Jonathan to put his powers to work and get me financed. I then met Larry Chabert the finance manager who took me(the last customer of the evening also 9pm)to his office and finalized all that Jay and Jonathan had set up. After about 10 or so minutes I became the owner of my vehicle.I could not be happier with Hewlett VW. This is the Second VW I have purchased from this location and I will buy from them again. Thank you to all who have helped me this week in finding my next VW family member. V W 4 LIFE

Jssormsby

Jul 25, 2015

Came in to buy a car and ended up buying two! Bekka was a great saleswoman and Larry was a great finance guy! Will not go anywhere else as long as these two are here!!

Todd

Jul 21, 2015

Service tech got me in and out unbelievably fast. Were very respectful of and with my car. Happily answered all questions I had accumulated after my recent purchase of the new GTI. Makes me confident I make the right choice purchasing a Volkswagen.

Don S

Jun 9, 2015

I brought my 2015 Jetta in for it's 10K service. I used the express service and was extremely satisfied with not only the convenience, but also the professionalism of the staff. They are extremely knowledgeable and really put forth an effort to make the customer satisfied. I can't see myself taking my Jetta or my Passat anywhere else for services in the future. Thanks Hewlett!

Pflugerville

Jun 7, 2015

2015 Jetta; love the car and dealer personnel were all great! Made the experience hassle free and pleasant. Would highly recommend dealership!

CMAN

May 25, 2015

Purchased a 2013 certified pre-owned Tiguan with 100k extended warranty & protection package. Our salesman Jay Wilson was very attentive to our needs as to the type of vehicle to meet our needs & our finances. To have someone treat you with that kind of courtesy and respect made our Hewlett experience extremely gratifying. Jay saved us a ton of money over buying a new vehicle (which we came in thinking we were going to buy). We never felt hurried or pressured; Jay didn't come across a someone trying to make a quick sale but rather as a knowledgeable guide serving us. We are so pleased with our Tiguan and how Jay helped us to meet our specific needs. Likewise Gabriel when it came to the extended warranty & service packages was very friendly and thorough in his explanations. He made each easy to understand. I think the extended warranty & paint/interior protection package Hewlett offers are great added values. We absolutely will be repeat customers and will be recommending our friends to visit Jay Wilson at Hewlett VW!

dg-Austin

May 19, 2015

We own a 2011 Jetta Sportwagen bought from this dealership. In 2015, it started behaving oddly - lights were flickering and would come on/off with the car off. We returned it to the dealership. They found that a windshield installed in 2012 by an aftermarket company had leaked - they were able to document root cause of the leak, worked with us to get it inspected by the company that did the work, and provided us a written document on what was damaged by the leak. Lots of back and forth was required and Robin Branham was excellent at communicating status and helping us sort out the situation.The windshield was re-sealed. VW insisted on verifing that we'd have no further leaks before doing any electrical repairs and tested the car for further leaks. After, they repaired it and it's back running as good as new.Did I mention that they provided a loaner?

CMAN

May 18, 2015

Purchased a 2013 certified pre-owned Tiguan with 100k extended warranty & protection package. Our salesman Jay Wilson was very attentive to our needs as to the type of vehicle to meet our needs & our finances. To have someone treat you with that kind of courtesy and respect made our Hewlett experience extremely gratifying. Jay saved us a ton of money over buying a new vehicle (which we came in thinking we were going to buy). We never felt hurried or pressured; Jay didn't come across a someone trying to make a quick sale but rather as a knowledgeable guide serving us. We are so pleased with our Tiguan and how Jay helped us to meet our specific needs. Likewise Gabriel when it came to the extended warranty & service packages was very friendly and thorough in his explanations. He made each easy to understand. I think the extended warranty & paint/interior protection package Hewlett offers are great added values. We absolutely will be repeat customers and will be recommending our friends to visit Jay Wilson at Hewlett VW!

Ed8643

May 16, 2015

Best service I've ever received anywhere! Everyone was helpful and making sure I was being helped. They went beyond normal to help me with car and with getting stuff in and out of cars. My grandson loves your toy room-which really helps too. I have already told everyone I have seen that if I ever need another car-it will be from this dealership. Thank you guys for hiring people that appear to be sincere in helping customers beyond what is expected.

Golf Nut

May 10, 2015

Looking for a second car and spent most of the day shopping, had a budget and knew we needed a large trunk and that was it. Visited some dealerships (car Max!) where you were treated like cattle and had some very unhelpful sales people which put us off. Next we went to Hewlett where we met Pat, great guy very helpful, showed us what we wanted and left us to it but was there to offer any assistance and answer any questions. We found something we liked a 2012 VW Passat, took it for a test drive and the car was great. We tried a couple more places, found one more car and it was down to those two. We test drove a Mazda and while it was nice was not as solid as the VW. We asked both dealerships to call us back with the best price for the cars while we went to have something to eat, the Mazda sales guy insisted that the price on the car was the best they could do while we were on the lot with him but we said well ask your manager and phone us, he never bothered getting back to us but Pat got back to us within Ten minutes and put something together for us which worked.So they won our business. This was at 7:15 on a Saturday night. Pat and Larry the finance guy then worked with us to get all the paperwork done and squared away, which if anyone has bought a car knows how long that can take! But they were very helpful and got us out of the door as soon as they could. Even though it was getting very late, Pat then took the time to go through all of the features of the car, and even set my wife's phone up made sure it worked etc.. A very good buying experience overall. I would highly recommend getting either a new or used car from these guys.

DAR

May 2, 2015

We were "walk-ins" into the Dealership and were greeted by Barry. I just wanted to show the Touareg to my wife because we talked about it on our way down from Dallas. Barry showed us the car and told us he had a great CPO model. After a test-drive we were hooked on the car. Absolutely no pressure or other sales tactics were used which is something unheard off at least for us. We have gained a new friend that day. For the next few days we were visiting all Dealerships in the area which had Touaregs for comparison shopping purposes. Besides the fact that none had an acceptable unit we were appalled on how some other dealers conduct business, especially the one in South Austin. I called Barry and we settled on the final terms of the deal. We picked up our Treg two days ago and the whole process was a breeze and very pleasurable even the paperwork with Gabriel. I can only praise this dealership and it will be our first and only destination next time we need a car. Thanks so much for restoring the image of car dealerships ! We are impressed.

DAR

May 1, 2015

We were "walk-ins" into the Dealership and were greeted by Barry. I just wanted to show the Touareg to my wife because we talked about it on our way down from Dallas. Barry showed us the car and told us he had a great CPO model. After a test-drive we were hooked on the car. Absolutely no pressure or other sales tactics were used which is something unheard off at least for us. We have gained a new friend that day.For the next few days we were visiting all Dealerships in the area which had Touaregs for comparison shopping purposes. Besides the fact that none had an acceptable unit we were appalled on how some other dealers conduct business, especially the one in South Austin.I called Barry and we settled on the final terms of the deal. We picked up our Treg two days ago and the whole process was a breeze and very pleasurable even the paperwork with Gabriel.I can only praise this dealership and it will be our first and only destination next time we need a car. Thanks so much for restoring the image of car dealerships ! We are impressed.

Kim Magee

Apr 10, 2015

More upkeep repairs on my 2007 bug. My heart dropped a little when news came that I needed a new axial. It was also recommended that I take care of my breaks and vacuum pump (I was told that could wait). I bit the bullet and fixed it all. I had an expired 10% coupon and you let me use it. Thank you SO much!!! All that was around 2,000 and that's after I spent 1,200 about 6 months ago. Yes! I hurt but it beats the tar out of car payments. Thanks for helping me keep my bug on the road.

Jerry D

Apr 9, 2015

My daughter is commuting to Texas State University and I wasn't comfortable with her having to drive the 90 mile round trip in one of our old cars. Since 1986 I've only purchased GM products but my daughter was tired of the GM cars we normally own. Instead, she wanted a VW Jetta. The cost of a college education was already giving me severe sticker shock, so I planned to buy a Certified Pre-Owned VW and at least keep some of my costs in the realm of the reasonable. Jay Flores at Hewlett VW could have just sold us the used car we asked for, but instead he took a chance and presented us with a new vehicle option. I was apprehensive at first, but Jay showed us how easy it is to choose and finance a brand new VW for a lot less money than I was expecting. That completely changed our plans for the better and we are much happier with our VW decision. Buying a new car used to be so stressful that I couldn't sleep for dreading it. Like a bad relative I avoided it as long as I could. Well, Hewlett VW in Georgetown has changed all that. We were approved, closed, and ready to drive away in 30 minutes! That was easy! Jay Flores spent an hour with my daughter to demonstrate the car and provided her with a thorough explanation of all the controls and safety features. He even set up the Bluetooth options so the car would work with her phone before leaving the lot. I didn't have to do anything but sign, which is mostly my Dad job now that my beautiful sweetie-pie has grown up. But I can rest easier knowing she is driving to school in a safe and reliable new VW car.

JerryD

Apr 9, 2015

My daughter is commuting to Texas State University and I wasn't comfortable with her having to drive the 90 mile round trip in one of our old cars. Since 1986 I've only purchased GM products but my daughter was tired of the GM cars we normally own. Instead, she wanted a VW Jetta. The cost of a college education was already giving me severe sticker shock, so I planned to buy a Certified Pre-Owned VW and at least keep some of my costs in the realm of the reasonable. Jay Flores at Hewlett VW could have just sold us the used car we asked for, but instead he took a chance and presented us with a new vehicle option. I was apprehensive at first, but Jay showed us how easy it is to choose and finance a brand new VW for a lot less money than I was expecting. That completely changed our plans for the better and we are much happier with our VW decision. Buying a new car used to be so stressful that I couldn't sleep for dreading it. Like a bad relative I avoided it as long as I could. Well, Hewlett VW in Georgetown has changed all that. We were approved, closed, and ready to drive away in 30 minutes! That was easy! Jay Flores spent an hour with my daughter to demonstrate the car and provided her with a thorough explanation of all the controls and safety features. He even set up the Bluetooth options so the car would work with her phone before leaving the lot. I didn't have to do anything but sign, which is mostly my Dad job now that my beautiful sweetie-pie has grown up. But I can rest easier knowing she is driving to school in a safe and reliable new VW car.

CarBuyer

Apr 7, 2015

I made a fair offer considering site unseen from 800 miles away. Sold to someone local while exchanging emails about price and delivery. No courtesy call, email, text until the end of day when I'm sent an email told it was 'sold this afternoon'. Waste of my time. You have to believe the other reviews; someone at the dealership must do something right for local buyers. I would never try to buy via the internet from this company again. I've purchased 6 cars over the past 10 years this way; some places know how to do it and some don't. No respect given to this particular buyer. Also, I knew much more about the product, options, and condition from looking at their own advertising than the salesperson whom I had to deal with.

Happy TDI Driver

Mar 20, 2015

Purchased a new 2015 Jetta TDI from Pat. The most pleasant car buying experience I have ever had. Gabriel in finance was equally as pleasant. I will absolutely do business again and refer anyone and everyone!

cmackvr6

Mar 20, 2015

Purchased a new 2015 Jetta TDI from Pat. The most pleasant car buying experience I have ever had. Gabriel in finance was equally as pleasant. I will absolutely do business again and refer anyone and everyone!

Debbie

Jan 23, 2015

I just leased a new 2015 Jetta and I'm very happy with my Hewlett experience. Everyone was extremely nice and helpful. This was the best car buying experience I've ever had and I've had alot of them! I definitely recommend Hewlett VW for your next new or pre-owned purchase.

Rose

Jan 17, 2015

This is my second time getting a vehicle in this location. I could say I got the same outstanding service I this a dealership that I will always ship of my cars.

Carl B

Jan 15, 2015

We always have a great experience taking either VW we have to Hewlett. I/we trust Samantha Gomez to such a high degree we follow her recommendations to the letter. She never tries to sell us something we don't need and that very attitude has built trust with us to the degree that when she does suggest something, we go with it and realize it is necessary.

Sean D

Dec 21, 2014

My daughter just turned 16 and we were out looking for a car I'd feel comfortable her driving in. I met Ray early in the day and he showed us around the lot to include a 2012 Jetta SE that looked brand new. Being the shopper, though, I felt compelled to look around at other dealerships to see if I could find another deal. Almost bought a car (another 2012 VW Jetta SE) at another dealership but they left out so many of the details until the very end and felt like they were just being pushy. Ray was upfront and informative about everything and while the car we almost signed off on was a few thousand dollars cheaper, we decided to go back to Hewlett VW. The other car was missing some of the amenities, definitely had some wear-and-tear but, most of all, I felt like Ray was looking out for our needs and not just looking to get a commission. That is something that is hard to put a price on. In the end, my daughter is extremely happy (and her mother now says she's extremely spoiled because she feels my daughter's car is better than hers), we got a fantastic deal, and I have no qualms that if I needed to get something looked at, Ray and Hewlett VW would be there for us.

Deborah Wade

Dec 16, 2014

This is my second purchase from Hewlett Volkswagen and specifically Tom Worsham. I gave Tom a call and let him know I was in the market for another VW. He said to come on over when it was convenient for me, but to call first to ensure that he could give me his undivided attention. Well that has never been an issue because Tom is all about the customer. Tom is one of the most straight forward guys I have ever done business with. His no nonsense approach is epic. Just love him! Now let me tell you just a bit more so you get the big picture. I came in, within 10 minutes of talking about the inventory he had me in the car I would deal on. You see he knows the customer and listens to your needs, just priceless customer service. I also had a really good run with Bret Hill the Finance Manager as well. These guys are a hoot, but let me assure you that you will get the very best deal and have lots of fun at the same time. I would highly recommend Hewlett Volkswagen and specifically Tom Worsham to anyone looking for the "best" car buying experience ever.

Deborah Wade

Dec 16, 2014

This is my second purchase from Hewlett Volkswagen and specifically Tom Worsham. I gave Tom a call and let him know I was in the market for another VW. He said to come on over when it was convenient for me, but to call first to ensure that he could give me his undivided attention. Well that has never been an issue because Tom is all about the customer. Tom is one of the most straight forward guys I have ever done business with. His no nonsense approach is epic. Just love him! Now let me tell you just a bit more so you get the big picture. I came in, within 10 minutes of talking about the inventory he had me in the car I would deal on. You see he knows the customer and listens to your needs, just priceless customer service. I also had a really good run with Bret Hill the Finance Manager as well. These guys are a hoot, but let me assure you that you will get the very best deal and have lots of fun at the same time. I would highly recommend Hewlett Volkswagen and specifically Tom Worsham to anyone looking for the "best" car buying experience ever.

abnvdz

Oct 25, 2014

I bought a 2011 VW Jetta from Hewlett Volkswagen and boy am I glad I did. This was hands down the BEST car buying experience imaginable. I not only got the price I wanted for my trade I also got the price I wanted for the car. Doris and Gabriel were literally jumping through hoops for my wife and I. We have never had that ever. Now, here's the best part, not only did they beat the pre-approval I walked in there with, Gabriel called me two days AFTER the sale was finalized to get me a better rate, because he felt the original rate wasn't good enough for us. That's right, he called AFTER the sale was complete and demanded a better rate for us on our behalf. Are you serious? That is ridiculous awesome for us! We cannot wait to be in a position to go back and buy another car. No one has ever treated us this good! Oh, and they have in house Allstate insurance there and slashed in half our current insurance WITH better coverage. Thank you Cindy! Hands down BEST car-buying experience EVER!

Anthony Benavidez

Oct 25, 2014

I bought a 2011 VW Jetta from Hewlett Volkswagen and boy am I glad I did. This was hands down the BEST car buying experience imaginable. I not only got the price I wanted for my trade I also got the price I wanted for the car. Doris and Gabriel were literally jumping through hoops for my wife and I. We have never had that ever. Now, here's the best part, not only did they beat the pre-approval I walked in there with, Gabriel called me two days AFTER the sale was finalized to get me a better rate, because he felt the original rate wasn't good enough for us. That's right, he called AFTER the sale was complete and demanded a better rate for us on our behalf. Are you serious? That is ridiculous awesome for us! We cannot wait to be in a position to go back and buy another car. No one has ever treated us this good! Oh, and they have in house Allstate insurance there and slashed in half our current insurance WITH better coverage. Thank you Cindy! Hands down BEST car-buying experience EVER!

Storres

Oct 23, 2014

We always come in to get our daughters oil changed and always have great a great experience. The service we had this past visit was excellent and we were able to get another problem fix while our car was there. It took alot longer but we were told it was a lenghty process so we anticipated that. We were able to meet our other daughter to shop, have a lunch, and enjoy the day while the car was being fixed. This also saved us a trip that we might have had to make to get the problem corrected at a later date. The service personal know we drive about an hour to get there and thay are considerate of that. We appreciate that. Customer service is a lost quality in most companies, so it is refreshing to come to a place where it is at the forefront of how you do business. Thank you

forester664

Oct 18, 2014

We started looking at a red Sportswagen about a month ago after my Subaru was totaled in an accident a week later we bought a Passat. I wanted a diesel so it was either VW or MB. VW won the toss to go first. I think we drove 5 or 6 different TDI's including the Golf, Jetta and the Passat. The TDI mileage was a deciding factor in our buying decision. While we looking a new Passat, I asked about a CPO Passat on the floor. The Passat had what I wanted on it plus a CPO it had an additional 2 yr 24 mo warranty at a substantial savings. We negotiated a fair price that was $500 under BB on the car. The service manager showed me the service history on the car. No surprises there. Got a good deal on the financing and warranty. The Passat was spotless inside and out. There were a couple of things that Doris could have explained better like the CPO Warranty roadside service and some other benefits and made it an easier sell. Hewlett dealership is clean, well lit and staffed by professional courteous employees. The dealership took my feedback very seriously. No complaints about the car, the sales or service folks, the deal, the dealership, service department, Car was washed twice in 3 days! We have been delighted with our first service and the folks at Hewlett. I would recommend these folks without hesitation.Doris, Alvin and Brett

BrendaJH

Oct 15, 2014

I love that I can make an appointment to get my car serviced. I also appreciate that you keep me informed of the scheduled maintenance for my vehicle. And I love that you can take me home and pick me up, so I am not sitting around waiting for my car repair. Great service!!!

brenda.hagler.56

Oct 15, 2014

I love that I can make an appointment to get my car serviced. I also appreciate that they keep me informed of the scheduled maintenance for my vehicle. While I was there, they noticed I was almost due for an oil change. Within 15 minutes, they had my oil changed and I was on my way. Also I must mention that I love how they take me home and pick me up, so I am not sitting around waiting for my car repair. Great service and friendly people!!!

Steve

Oct 10, 2014

I don't recall ever walking on a dealership lot without preparing myself to handle to gauntlet of car salesmen. So I was surprised when I was met by Pat a few moments after a Jetta caught my eye. There was no urgency or pressure, just a relaxed conversation about the advantages of operating a diesel engine. After a great test drive and a few more questions I made my decision. It was really easy. I have bought a few cars in my days, but none of my prior experiences were as enjoyable as this one.

athomas

Sep 24, 2014

On a day that I went in only for a service appointment, the showroom of Hewlett VW caught my eye so I tippy toed over to the new car sales and ask the receptionist that I had questions on a vehicle but did not want a sales person to be "dinged" by a no sale as I only had questions on the difference between the CC and Passat AND the Audi used vehicle that was outside. The team assured me that all would be ok and I was introduced to Pat McG. Pat was patience and very informative and showed a personal approach to the overall picture of my family, life situation and put the puzzle together of what would really work for the sake of myself and my sons. Very patient and responded to all my calls immediately to include my emails. It takes a team to make a sale and by gosh - Pat and the team won me. I now am the owner of a new Passat which works for my life needs. I loved my CC and I love Hewlett therefore I turned to Hewlett again and I truly feel comfortable in my experience and new car. Thank you again!

A Thomas

Sep 24, 2014

On a day that I went in only for a service appointment, the showroom of Hewlett VW caught my eye so I tippy toed over to the new car sales and ask the receptionist that I had questions on a vehicle but did not want a sales person to be "dinged" by a no sale as I only had questions on the difference between the CC and Passat AND the Audi used vehicle that was outside. The team assured me that all would be ok and I was introduced to Pat McG. Pat was patience and very informative and showed a personal approach to the overall picture of my family, life situation and put the puzzle together of what would really work for the sake of myself and my sons. Very patient and responded to all my calls immediately to include my emails. It takes a team to make a sale and by gosh - Pat and the team won me. I now am the owner of a new Passat which works for my life needs. I loved my CC and I love Hewlett therefore I turned to Hewlett again and I truly feel comfortable in my experience and new car. Thank you again!

Sn1036

Sep 2, 2014

Rick Roberts has been very patient and helpful with me over these last few months. After having corresponded with him back and forth over several different trims and colors I decided to stop by yesterday, just to see what they had. As I was on my way to my parent's house I decided to stop in and take a look at some inventory on the lot. As I was peering through the windows of the new Golf, Rick popped up behind me and asked if he could help me with anything. That's when I let him know that we had been talking for a while now...and he asked me if wanted to take it for a test drive. There was no hesitation for me, I said sure. Needless to say, I loved the way the car drove, felt inside and just the pleasant experience all together. Rick and Brett were both really helpful in getting me into the car I wanted. I had originally thought about getting the SE but they SEL was soo nice that I couldn't pass it up. Even though they were super busy yesterday, everyone was still very helpful and eager to work with me. I didn't feel rushed or pressured, overall it was a good buying experience. I chose this dealership because I had my '06 Jetta serviced there for several years and I had never had any problems or issues with how they treated me and I wanted to continue that experience with a brand new Golf. Thanks again to everyone at Hewlett.

LB

Jul 31, 2014

We were coming out of a situation with a car that should have been considered a lemon. The car came from your sister company. We were a little leary buying from the same family of dealerships. After all was said and done, we feel that Don Hewlett did do everything in its power to make the situation right. Your staff at Don Hewlett VW was nothing short of exceptional! We had an absolute pleasure dealing with Alvin, Mike and Gabriel. We will definitely buy from here again. We bought a 2014 VW Tiguan SEL and love it! Many thanks LB

Satisfied customer

Jun 28, 2014

I brought my pAssat 2013 for maintenance 40000 miles. That's right,I love to drive my VW . Also a light of engine was on and ended to be a problem with the blue computer. Even that was off guaranty (36,000 miles) Bret and VW team went extra and made VW to put that with out extra cost for me . Service is always excellent and the coffee great. Gracias

PopaJohn

Jun 27, 2014

My 2077 VW Rabbit was purchased used at another local VW dealer back in April of this year. Although car fax did not show this vehicle having been in an accident i later found out it had. it has taken several months and additional expense to bring the Rabbit back up to standard thanks to Hewlett VW and Jason in the service department. I know I have a VW dealership that cares about my cars and my safety. Thanks Hewlett

MichaelHargreaves

Jun 9, 2014

Set up an appointment for 7:30 AM. Was told by the service advisor that the automatic transmission maintenance would take 3to4 hours. When I got to Hewlett VW on Monday morning at 7:15AM, I was told again that the service would be 3to4 hours. I was given a ride home and during the approximately 30 minute ride (others to drop off also), I asked to be picked up at roughly 11AM and return to the dealership. I was told they could not do that, but to call the service advisor Robin Branham for the car shuttle back to the dealer. I called at 11:07am and was told by Mr. Branham that he would send the shuttle. An hour later I called again(twice) and asked Mr. Branham about the shuttle. He indicated that the shuttle was having weather or traffic problems but would find out where it was and would call me back. He did not call back, but the driver did about 20 minutes later saying he was just leaving the dealership. I was picked up 1 hour and 35 minutes after my initial call. When I got to the Hewlett facilities Mr. Branham did not want to talk to me, he shuffled me off to another individual that just wanted me to pay, but I waited and asked directly what the problem could have been. Mr. Branham said he had no idea at all. Previously when I dropped off the vehicle I indicated that I would like to speak to the service tech on what he observed during the maintenance. All Hewlett wanted was for me to pay and move on, first response was the tech was test driving, then 10 minutes later he was at lunch, but Branham called during his lunch and got my questions answered. Would you go back to this dealer profit center??

WendyJ

May 28, 2014

Brought in my car for my first oil change. The work was done quickly. The work was free (very nice). The car was washed and vacuumed as well. Loved that !!! Staff was friendly and helpful. What more could you ask ? Good job guys !

April W.

Apr 20, 2014

We really wanted to trade in our vehicle for a VW because they are wonderfully made and reliable. They are all around great cars. On the way to trade in, our vehicle's transmission began acting up. The dealership was more than cooperative and helpful. We were allowed to have our vehicle towed to the location, and the trade in value we were given was more than reasonable. Rick Roberts went above and beyond to help us get the vehicle we were asking for. He was very informative, and we walked away overjoyed with how everything turned out. We have had to trade in a few cars and dealt with dealerships that are no where close to the customer service and hosptality at Hewlett Volkswagen. Everyone instantly makes you feel at home when you walk in, and there is always someone there ready to assist you if you need it. We love our new Passat and we will tell everyone we know to go here if they are wanting a new vehicle.

djwinaustin

Apr 10, 2014

Second purchase from Hewlett VW in the past 12 months. Both purchase experiences (Certified TDI Jetta and 2014 TDI SEL Passat) were outstanding. Couple this with stellar experiences with the service department for maintenance and I give a two thumbs up for the store!

Tgstaff

Mar 30, 2014

Purchased a used 2013 volkswagon convertable. Everyone was extremely nice. Certified warranty plus factory warranty was awesome. Which made me extremely comfortable buying a used vehicle !

Val

Jan 17, 2014

I am impressed with the consistently and ease if getting my EOS serviced. The staff is friendly and very helpful. Estimates are explained in detail, along with suggestions as to what could be done but isn't required. I appreciate the honesty and not feeling pressured. I also wanted to mention the waiting area is one of the best and accommodating that I've ever visited. This is my third service visit and I would definitely recommend friends.

Pamela P

Dec 12, 2013

Alvin, at Hewlett Volkswagen, was a great help. He truly listened to my wants and needs and showed me exactly what I needed to help me make a decision. The buying process was pleasurable and easy!

jthinton

Dec 2, 2013

I bought a Demo 2013 Volkswagen Passat with 5,400 miles. It was sold as a new car. My car has a 35,000mile/3 year warranty. I was told that my warranty would start at 12 miles, not the 5,400 miles that were already on the car. (This was after already agreeing on a negotiated price and just going through the paperwork). I explained that I had bought an '08 Jetta Demo with 3,000 miles and that my warranty picked up at the 3,000 mile mark. Hewlett told me that "special rule" ended in '09. (I bought my car in '09). Hewlett said it was out of their control, so I explained I would be contacting Volkswagen America to resolve the warranty issue. I contacted Volkswagen America and they said it was up to each individual franchise dealership whether or not to start the warranty at zero mils or at the miles driven off the lot by the new owner. I also found out through Volkswagen America that my warranty began October of 2012, not September, 2013, when I bought the car. I was not explained this when signing papers. That date is on my papers and I know it is my fault, but I was trusting the salesman when he told me this says "........", sign here. Bottom line, Hewlett could have and should have started my warranty at 5,400 miles and at Sep., 2013. I could go out right now and buy a certified used Volkswagen with low miles and be given an additional 20,000 mile warranty. It does not make sense they would not make this adjustment on the warranty. They lied about the "special rule," as they could have started my warranty at 5,400 miles and they were not up front about my warranty starting in 2012, instead of 2013.

NancyBernacki

Oct 27, 2013

Purchased a 2014 Tiguan. Have never had a more pleasant buying experience! Pete McGuire was knowledgeable, professional, warm and never once used any high-pressure sales tactics. We were purchasing the car for our 16 year old daughter, and Pete made sure that he actively included her in the buying experience. We would definitely refer future VW buyers to Pete and Hewlett Volkswagen. Thanks for a wonderful experience!

mariacz

Oct 20, 2013

I bought the 2013 Golf TDI. I work with Greg Schrader and he did an outstanding job. It was a great experience & I love my new car. Thanks,Maria

JC

Sep 16, 2013

When called dealership and spoke to salesperson they were to get back to me promptly which they did not do. I ended up purchasing from dealer in Houston who provided the most outstanding service I have experienced with a Volkswagon Dealership. Mommentum Volkswagon in Houston provided price, prompt responses and kept all promises and then some.

donaustx

Sep 10, 2013

I was coming in just to drive one to see if I like it and then look for a used one. Paula greeted me and was a joy to deal with. She listened to what I wanted and was very knowledgeable. Before I left I had bought a car and could not be more happy. I have been in the car business in both sales and finance management and know when I am dealing with a quality dealership and quality people and I have to say I was very pleased. Paula is a great asset to your organization. Thanks.

nickicoker5

Aug 28, 2013

We bought a new Beetle, the experience was fantastic. It truly was the easiest purchase of a vehicle we have made. The salesman and finance man are the best with efficiency and customer service. The rest of the team was very nice and helpful too. Kudos to Jay and Jeff!

bradenframe

Aug 18, 2013

Lauren is awesome...someone give that girl a raise.I always bring my girl Dixie in to you guys for service. Dixie of course is my 2009 White VW Jetta..she's named after Dixie McCall, that amazing nurse from EMERGENCY! (that show from the 70's about firefighter paramedics)...and Lauren always does a great job of getting us in and out.Oil changes are actually cheaper with you than if I did them myself...and with you doing them...they're done right...and with no risk of me driving over the oil drip pan (yeah, that happened once).Excellent amenities in the waiting area too. I am still completely perplexed by the coffee machine you have. Seriously. Where do the pods go?!?!? Magic, that's where.Thanks for being awesome. Give Lauren more money. And don't change, you're perfect just the way you are.Seriously,Braden Frameatbradenframe

lcpickett

Aug 6, 2013

Upon arriving at the Hewlett dealership,we were met by salesperson Mike DeLeon, who spent the next 2 hours with us. we asked Mike numerous questions about different models and the comparisons between them. Mike was well versed with the models, not having to "look up" the the answers, not one time.Mike let us talk and didn't over pressure us with needless small talk. Mike was very pofessional while being quite personable.He stayed patient with us while showing us his inventory and letting us determine what was a good choice for us. Mike is difinitely an asset to the Hewlett family and the Volkswagen brand. The only disappointment was with the 3/36000 mile warranty.it doesn't speak well for German engineering and technology. We did purchase a Passat.

RKlS1

Jul 27, 2013

I had previously visited Hewlett when the Passat TDI was first introduced a couple years ago. The sales lady was less than satisfactory and after exchanging a few emails I gave up on her. Last Thursday we gave my wife's car to my daughter. I immediately began looking online for a Passat. I found cars at four different dealerships but the reviews from buyers convinced me Hewlett was the preferred choice. I took my wife to Hewlett the next day and met John Hairgrove. John was very patient and knowledgeable. My wife picked out a silver TDI SE with sunroof and nav. We drove it, made a no haggle deal and drove off with a new car in time for her birthday the next day. I highly recommend Hewlett and John Hairgrove if you are in the market for a new VW! I'm glad I came back.

ironorr64

Jul 21, 2013

This was by far the most positive experince I have ever had purchasing a new auto.Great job to all involved. They have earned my respect and my future business.Anthony Orr

N5TW

Jul 20, 2013

Service was 80K service for a 2005 TDI Jetta. Have always been pleased with the service at Hewlett - that had a lot to do with our decision to become a two Jetta family... Was impressed that Brett said hi Mr Whiteside before I even got to the counter - he is maze bright enough to have watched the license plate as I drove in but that was a nice touch. No problems - usual good stuff...

kg7655

Jul 7, 2013

Tom Worsham is different from most salespeople I have encountered. I wanted a specific car, which was not in stock, instead of trying to sell me something quickly on the lot, he worked to get exactly what I wanted. I felt no pressure and no high pressure sales tactics were used. Tom made the experience fun and I got the car I wanted. I would definitely recommend Tom and this dealership.

Quincytoo2

Jul 1, 2013

After stating multiple times that I would get a great deal since it was the last day of the month, I got $500 over "TruPricing" because I used their financing. I accepted this - knowing full well that this wasn't a great end of the month deal.I went to get the car turned it on and it had 1700 miles on it, then i was told it was a demo. That was the first time I was told it was a demo.Deceptive, no great deals even at the end of the month.After writing a review they contacted me to let me know I didn't understand their pricing, with no regrets for having deceived me. Not acknowledging that they were essentially trying to sell me a used car as a new car - with no deal.It's just dishonest, if you still go - watch your back, realize you will not get a good deal, and make sure to check the odometer.

kellyguzzi40

Jan 28, 2013

Rick Roberts was knowlegdable, flexible and completely accomodating. He demeanor was warm and welcoming. We looked at lot of dealerships and spoke to alot of sales people. We kept coming back our experience at Hewlet. Here we felt respected, listened to and never presured into items or price points we knew we could not work into our budget. I will be a returning customer thanks to Rick!

markgraves

Jan 4, 2013

My wife and I purchased a new Beetle in January 2012 with the full extended warranty. One year later the cheap pot metal ring at the top of electronic key broke off as the service person told me happens often(Planned obsolescence through poor engineering?) rendering the key unable to be kept on a key ring with my other keys. I called the service writer 1-4-13 who immediately stated it was not covered. I asked him to check and verify that my warranty or his Hewlett Volkswagan dealer would not make good on such a poorly engineered and manufactured part. I also learned a new key would be over $300 to replace. Thats right,,,,,,,a key that I now can not attach to my key ring. Its a pain. The service representative returned my phone call promptly and stated the warranty provider and the dealer could not and would not do anything for me other than take my order for a new key, yes, over $300. This dealer is a 140 mile round trip for me to purchase the new vehicle and to get it serviced. I bought the extended warranty. Now when cheap rises to the surface and presents itself in the form of a very inconvenient and unsecure means of carrying a key or keys around, I am basically told German engineering failed not only me but other consumers for this issue and to deal with it.Come on Hewlett/VW, own your failures, make it right and above all else after a consumer invest in your new vehicles, make your customer happy when such a minor issue presents itself. Not Happy Mark Graves, San Marcos TX

jwilli

Nov 15, 2012

Not an in-depth review as I just purchased a Passat tdi, but the sales people I dealt with were quite good, Brandon Leakey and Russell Blackstone.I'll post a follow-up when we have service experience.

DarylDo Carmo

Oct 23, 2012

By far the best purchase experience at a dealership. Sales Specialist Tom Worsham was attentive, polite and very helpful and accommodating. Shopping for a car with a newborn and a toddler isn't easy, so the dealership went out of their way to make sure we got the car we wanted along with the best deal available in the shortest possible time. I would highly recommend him for the purchase of your next car. Thanks Tom.Finance Manager Ilia Pauloo was very kind and courteous in that he rushed us through the finance process and did not make it seem like the usual drawn out scenario. Our two kids were whiney and hungry and he made sure we got the extras we actually wanted. What usually gets a customers blood boiling ended up being a breeze as we already knew what we wanted and were getting into. Thanks Ilia.My wife who usually detests the car buying process was pleasantly surprised at the promptness and is still actually in shock at how smoothly it went. I have yet to experience the service department. (VW isn't known for the best service) But I have a strong feeling that this dealership might make a difference. I also appreciate a service like Dealer-Rater that allows me to walk into a dealership knowing who and what I should expect or look forward to. Thanks for the service.

Steve

Oct 15, 2012

This dealer was very competitive on the pricing of our Touareg and made our first Volkswagon purchase a very easy process. Highly recommended.

rbaile21

Sep 16, 2012

I spent 7 hours waiting for them to get paper work together, after making a deal on a car with my own financing approved through a local credit union. It was one delay after another.

debbiediamond25

Jun 25, 2012

Best customer service by far over every dealership or service department I've ever dealt with. Everyone is very friendly and helpful. They will always treat you as if you are their number one priority. I highly recommend Hewlett VW!!!

GMH

Jun 25, 2012

Ray and Jim continue to impress in their customer service skills and technical ability. When you visit Hewlett for service make sure you ask for them to take the time and they will. Fantastic service.Thanks, Greg

kimprater

Jun 3, 2012

Hewlett Volkswagen service is wonderful. I came from another state and they treated me as if I bought my car from them. They are extremely courteous and professional. I was getting my 10000 mile check up and some recall work. Brett explained what would be done to my car and how long it would take when I dropped it off. When I picked my Jetta up, he went through a detailed explanation of everything performed. He took the time to make me feel important. I love my VW and they make me appreciate it more.

iowabydesign

May 30, 2012

Jim Halvorsen was very easy to deal with. We gave him our bottom line and he did his very best to meet it. He is not the stereotypical "car salesman." He was very patient and eventempered during our whole visit. We also had good experiences with the other Hewlett staff we came in contact with. Jim really impressed us with his knowledge of the vehicle and we enjoyed meeting him. We also like the fact that Hewlett VW is located in our hometown of Georgetown, and that we didn't have to go out of town to get a good deal.

KatieA

Mar 12, 2012

I can't say enough good things about this dealership, I knew exactly what I wanted and they didn't waste my time trying to sell me something I didn't! Rick Roberts, who has been with VW for 30 years - (how often do you see that?)is very knowledgeable about all things VW. As they didn't have what I wanted on the lot, he ordered it for me. Communication was great, Rick kept me apprised of the status of my order all the way.Finance was painless, I got a fair trade in on my vehicle and I left with exactly what I wanted! It just doesn't get better than that!Almost forgot to mention, I drove 200+ miles to this dealership because my nearest one isn't as friendly, clean, classy or knowledgeable.

erb_julia

Jan 31, 2012

Mike Dunigan= Amazing car salesman. he helped me get my dream car and they (people involved) would not let me leave without the car I wanted there was never talk about, well lets see if we can get you into something else...they helped me and had the time and compassion to work with the customer. not only do i live far away the e-mails and calls to make sure we knew what we wanted and keep us updated, just nice overall so happy I got my car from there. Will recommend anyone else to Hewlett VW!

tonyaw

Dec 16, 2011

I just bought my 3rd car from Hewlett VW and worked with Brandon Lakey. Every step of the process was positive. Brandon made it a point to get to know me and understand what I need without sense of pressure to sell a car. If you want a great car, buy a VW. If you want a great experience buying a great car, go to Hewlett VW.

kddowning

Aug 8, 2011

Sales associates are very good and know how to meet your needs. I got a better vehicle than I was searching for at a great value.

ehouston

Jul 28, 2011

My salesman Mike Dunigan was the best saleman I ever had. He was respectful, patient and kind to me and my granddaughther. He answered all of my questions and he demmonstrated all of the options on the car for me. Thanks Mike !

mworman

Jul 17, 2011

Samantha has consistently provided outstanding customer service every time we have taken the car in for maintenance. We will continue to return to Hewlett VW because of the high level of customer service we receive from her and others at Hewlett VW.

Kbubenik

Jun 14, 2011

Areas was an extremely good listener and didn't waste my time. He listened carefully to me when I explained what features were important to me and what cost I could afford. When it was all said and done I drove away in exaclt what I wanted and could afford! Thanks Andreas!!!!

jaxbell1

May 28, 2011

I will preface this review by saying two things: 1. I have been through the vehicle purchasing process 4 times now in the last 12 years. 2. A month prior to my purchase at Hewlett VW, I had a traumatizing experience with a Toyota Dealership in Arlington. (ok, ok..."traumatizing" may be an excessive term, but if you only knew my story, I promise you would agree.) With those two things being said, I have to admit I was apprehensive to walk through another set of dealership doors. After reading customer reviews of Hewlett VW, I decided I would take a chance. I am glad I did. My salesperson, Ken Shipp, was by far the best car salesperson I have ever encountered. He was respectful, patient, and kind. He took the time to answer every single question I had, and to say I had "a lot of questions" would be an understatement. He was also more than willing to show me every car/option I asked to see. He even took the time to demonstrate all of the options, ie: navigation, bluetooth, intellikey, etc. My favorite part about dealing with Ken, and all of the others I encountered at Hewlett, was that I never once felt an ounce of pressure. If they offered me something and I said I did not want it--that was it. No pressure, and they never made me feel guilty about saying, "No". Better yet...no guilty feeling for saying, "YES" to my 2011 Jetta--for once, I purchased a vehicle with no pressure. I must also give kudos to Scott Morgan, Sales Manager; and Mark Eggleston, Finance Manager. Both made me feel like I was a valued customer--not like they were doing me some sort of favor (like all other dealership sales managers/finance managers I have encountered). Guess the apple doesn't fall far from the tree. If you are looking for a pleasant buying experience, Hewlett VW is the way to go. Ask for Ken--he won't disappoint. You may even be asking him for a hug instead of a handshake at the end of your transaction, like I did. :) Many thanks again to all who took part in making my experience top notch. You guys rock!

austinbliss

May 9, 2011

I bought my 2006 TDI VW Jetta back in 12/05. I was very impressed with the sales staff at that time. Everyone is friendly and professional. I continue to have my Jetta serviced by them as they do an excellent job and everything is warrantied. The shuttle service is fantastic. I just recently used as usually I have a ride. They took me all the way from Georgetown to my workplace on Burnet Road. It is worth the drive and trust the work will be done right the first time.

Jackie2011

May 4, 2011

Samantha Gomez is our service advisor and she is top notch. in fact I wish that we could bring all our vehicles to her as she listens well, gets it right the first time and there is never a need for a Texas " two step " ( and I don't mean the dance ! ). We have to drive a significantly longer distance to have service completed at Hewlett but their service team, and Mrs. Gomez make it well worth the drive. Jackie Drewry

emmadion

May 2, 2011

Brett and Samantha do an outstanding job working with customers and giving them a great customer service experience. I just bought my new car based mainly on the level of service that Hewlett provides. I travel a long distance to get to them but its worth it. Thank you both for all you do!

pfreeman99

Apr 28, 2011

Purchased a 2011 VW Golf from Hewlett VW in Georgetown....and they rock!!! I'm 42 and have purchased a number of cars in my life, but have never received the level of professionalism as I did at Hewlett. My sales person, Pat McGarry, was so professional I thought he might have been the owner. Did not come across as the stereotypical car salesman...at all. Straight shooter and gave me a great deal on the car and my trade-in. The salesmanager, Brian Ward, recieves a five star as well as worked to get me into the car I wanted. If you dislike buying cars and would desire I more enjoyable car buying experience go to Hewlett and ask for Pat McGarry and Brian Ward...you will not be disappointed.Thanks Hewlett!!Sincerely, Patrick F.

DVN

Apr 19, 2011

It has made the purchase of a new car a very enjoyable experience.The sales staff and finance manager are very professional who treats customerswith courtesy and respect .They answer all of our questions and explain in details the different features of the car you intend to purchase. We were allowed take the car out for a test drive.The finance manager has been very cooperative in putting together the non-standard papers and documentations to complete the finanacing.The sales staff knows how to handle the specific request and demand of the customer. The follow up after sales service is great.I will buy my next car again at this dealership.

JayH

Apr 12, 2011

Great sales experience! Ken was awesome and so were the rest of the staff. The whole process was very painless and less time consuming then we thought it would be. They made everything really easy. Everyone there is SUPER nice! Highly recommend! Ask for Ken!

A Thomas

Mar 25, 2011

At first, I was not planning to purchase a vehicle when I walked into this dealership. I wanted to pick up a brochure and leave. Days later, I am driving the initial vehicle that I found on the website. The VW CC - and I LOVE it! What a dream! Due to a busy life schedule and the situation on the vehicle I had, its was timing that I felt had the better of me. This dealership and the team of individuals that work here are amazing! You will find knowledge, honesty, patience and professionalism here to where you are treated as a real customer verses a "number" that I felt from other dealerships around the area. I was even thinking about driving north to Dallas to purchase another vehicle but I did not have to after my experience with VW of Georgetown. I had my guards up but I can tell you now, I let them down a bit as I could see their way of selling was so different to the past. I LOVE my CC! I am grateful I had a wonderful experience to which I will share with others around our town! Thank you Ken and Mark and thank you VW of Georgetown!

turnabout

Feb 28, 2011

We needed an alignment on our VW, so after a less than stellar experience with our nearby VW dealer, we decided it was worth it to travel to Hewlett in Georgetown. Made an appt online since it was off hours, and I got a response with an appt in the timeframe I requested with a quote and an offer to schedule their shuttle to take me home after drop-off.Dropped the car off at the appointed time (10:30am) and got a shuttle back to Austin immediately upon asking for it (nice driver). Very convenient! Also, if you had a short job, the waiting area had wireless, two internet stations, and a nice coffee/tea bar (and bottled water). Confortable seating, reading materials, too.Unfortunately, my car wasn't ready to go until closing that day. That's my one complaint. I'd been told an alignment should be a 2- to 4-hour job and I expected to have the car in my possession the same day. We had to be somewhere at 7pm (so picking the car up from Georgetown at 6pm wasn't going to work). Instead, I arranged for their shuttle to pick me up in Austin the next morning. A different shuttle driver (Sean, also very nice), took me up to Hewlett. I paid the bill and a guy in the cashier area explained the alignment before-and-after information on the receipt to me. I was on my way out of there very quickly and efficiently. The car was also washed and vacuumed. Samantha Gomez was the service rep I dealt with. She was prompt, thorough, and friendly. The shuttle drivers were professional and friendly, too. In fact, everyone I crossed paths with were friendly and offered to help.The car drives straight now, so I'd have to say they did a good job with the alignment!We'll be back.

tgarramone

Feb 5, 2011

Excellet dealership both for sales and service. We have purchased 3 VWs from Russell and have been completely satisfied with all three. The most recent purchase was in Jan 2011 - we bought a 2011 Tiguan and absolutely love it. Russell is an excellent salesman, very knowledgeable about the cars and its features, professional, friendly and takes a geniune interest in the customer and their needs and wants. We were very pleased with the selection of vehicles offered, the test drive and the purchase process. We will not buy a car from any other dealership and will only use this dealership for all service needs. You can't go wrong with this dealership or with Russell.

rcraw

Feb 2, 2011

Both Rick and Ilia were respectful and professional during the process of buying and financing a used Jetta. I have bought cars from various dealers and have generally not had good experiences. I was pleasantly surprised that, with Hewlett VW, there was no undue pressure, bait and switch, or questionable finance plans that I've seen at other dealers. These guys are true professionals. I couldn't have been more at ease during the process and I'm looking forward to dealing with them again for my next purchase.

Caitlinhart

Jan 6, 2011

Buying a car is never fun. Ok, for me, in a sick, twisted way it is kind of fun. But it's also scary trying to figure out what you can afford, and trying to get the most car for that value. We had a great experience at Volkswagen. They have great cars. Really, the salespeople don't need to sell the vehicle, test driving one told me that I had to have a VW. They drive different than other cars. They drive... classy. I ended up with a 2011 Tiguan. I love it. I haven't seen any other Tiguans since I purchased it, and it makes me feel special and like I got the inside scoop everyone else missed out on! From the Turbo Engine, to the way it hugs the road, I wouldn't trade my Tiguan for any other vehicle of comperable size or price. I love it. And working with the salespeople at Hewlett VW was not nearly as stressful as it was at the last dealership. They weren't crying, or begging, they simply countered our offers, we countered back, we went back and forth all very professional and businesslike, until all parties were satisfied with the end result. They didn't try to force us into a vehicle we couldn't afford. I really appreciated that. No one wants to get excited, or over-excited, and exceed their budget. Cause you pay for that for years to come.

AustinKid420

Dec 1, 2010

Joe was amazing. I went in thinking I knew what i wanted. As a seasoned Sales Executive I thought I had it all figured out.Joe helped me take a step back and get the car that I needed and wanted, not just "something." He not only explained the PRO's of each car but some drawbacks as well. He also was not hell bent on putting me in an expensive car or an '11. We looked used first. Joe really has your best interest in mind -- even if that means having to walk away.Financing was EXTREMELY helpful and accommodating. I was all set when I went to take delivery, however the in-house APR's beat everybody (I used Lending Tree, so I got a BIG sampling) by 2 points!! Huge!! Thanks to their in house financing guy (sorry I dont remember your name :-)The post sale follow ups were and are still very thoughtful and caring. This is my first VW and will buy from Hewlett and Joe again!Thank you Mr. Hewlett for having such an honest employee base and staying competitive.Keep up the GREAT work. I will be sending my family and friends by for their needs as well.Purchased: 2011 Jetta SELAge: 34/MaleProfession: Sales

steffievan

Nov 27, 2010

Hewlett VW is a dealership where the staff is friendly and knowledgeable. Gabriel Frunza located the Routan I was looking for, contacted me and told me the car was available to take for a test drive. I never felt like the car was being pushed on me, just informative advice was given by Gabriel. The sales process was hassle-free even though it was right at closing time. I dropped off the title of the car we traded in 2 days later and picked up the contract. They will make it work for you. Post sales questions are answered promptly by Gabriel. I would definitely buy again at Hewlett VW.

andrewf

Nov 19, 2010

I had an excellent experience with Hewlett VW. In particular, my salesperson, Ilia Pauloo, was very helpful, responsive, professional and friendly throughout. This was by far the most satisfying and least stressful car-buying experience I have ever gone through

WadeRoquemore

Nov 13, 2010

The service department at Hewlett VW in Georgetown, Texas goes above and beyond when it comes to service. They are ultra professional and, more importantly, ultra helpful, even when it comes to compensating for the shortfalls of other dealerships. Can say enough good things about them and will look for opportunities to do business with Hewlett in the future

pacdude_12

Nov 7, 2010

The Hewlett family of dealerships are great at what they do. This was the second vehicle that was purchased from them, the first from Hewlett Volkswagen and the customer service was better than before. They were up front with pricing and had no hidden agenda. I would highly recommend them over any other "big" dealership.

beth.motsinger

Oct 28, 2010

Ilia went above and beyond what most would think was acceptable. He was more than helpful from the very first phone call to the point of me pulling out of the dealership. I would recommend Hewlett Volkswagen and Mr. Ilia Pauloo to anyone who is in search of a new or used car and wanting the best deal! I searched multiple dealerships in the Houston, Dallas, and Austin areas and Hewlett Volkswagen had the best deals by $1000.

saenzfamily

Sep 29, 2010

My wife and I live in Corpus Christi, Texas and called dealers all over Texas asking what bottom dollar on a 2010 Jetta w/ a manual transmission was. We went back and forth with many dealers but when we called Hewlett Volkswagen and spoke to Rick Robertson I let him know what the best deal I had received was and he advised that he needed to speak with Russell Blackstone about it. A short while later I received a call back with the LOWEST PRICE. I called other dealerships and many said they did not believe it and did not want to touch it adding that when I arrived they would not honor the price. I arrived to a friendly, courteous staff and knowing we came from a ways south greeted us with a refreshing bottle of ice cold water. Not only was the car cleaned up and ready to go but Russell Blackwater came out and went over all the vehicle explaining all of the options. Brian Ward in financing (who was way cool, down to earth and has a great sense of humor) showed us all the numbers and nothing changed, the ABSOLUTE LOWEST PRICE, plus got us an awesome ZERO percent interest rate. All of the staff at Hewlett Volkswagen were great, on top of giving us the BEST DEAL, they were very friendly and made the deal EASY! A sincere THANK YOU to the entire staff for a very enjoyable experience!

kbovio

Sep 27, 2010

Rick Roberts is very knowledgeable about the EOS. He answer all my questions and was very helpful even after I took the car home. I was very comfortable working with him. The dealership is clean and comfortable. I was happy with the way we conducted our business.

roytammi

Sep 27, 2010

I was able to work out the price before I got to the dealer. Once I got to the dealer, the car I wanted was waiting for me. I also traded in a vehicle which I got a great trade value for my vehicle. The overall experience was much better than any other dealer I have purchased a vehicle from and I have bought over 15 new cars. The facility was clean, and the customer service was great. I will definitly recommend.

ssherouse

Sep 25, 2010

Samantha was extremely helpful and kind when helping me after a long night of having car trouble. Samantha was polite and sympathetic to my needs. Samantha smiled the entire time and made the experience of having to put my car in the shop a good one. Samantha has been there a long time, spoke well of her boss and co workers, supported the entire team, did not make excuses, and took the time to visit with me so I would not feel rushed. Samantha took the time to get me a ride home, and arranged for the shuttle to pick me up when my car was ready. When I arrived back at the dealership, Samantha pulled my car around to me and presented me with my keys, thanking me for coming to Volkswagon. Samantha made my visit so comfortable, I will not only return to Hewlett Volkswagon, I will drive out of my way to get there next time I need service. Thank you Samantha. Good Job. Storey SherouseGeorgetown, Texas

petwar1

Sep 24, 2010

Everything was fabulous! I have no complaints. I was especially pleased that the service department found a place for me with no appointment, successfully diagnosed the problem, and got me on my way much earlier than I had expected.

assembly_lines

Sep 20, 2010

I came in because my car suddenly started acting weird and the CEL was on and blinking. Right away Samantha hooked my car up to the computer to find out what was wrong. She was great in explaining to me what exactly what was wrong with my car and what the solution would be. Because the part malfunctioning was under a recall, she was able to work me in to their busy schedule without a very long wait. It was a smooth and painless process! A rare occasion when getting a car to the shop.

frenchhornchica

Sep 20, 2010

I had just had my battery replaced by a Auto store, but my radio would not work. I went back to complain, but they wouldn't even look at my car. I walked into Hewlett Volkswagen, and from the moment I stepped in the door, they were extremely friendly. I explained my problem, and they looked at it first hand before approaching the repairman. They jumped right to work and were very eager to help me and fix what was wrong with my car. I will be bringing it back when I have future issues.

jennabelle

Sep 1, 2010

It seems that we've come to think of car salesmen as folks who just want to sell a car. Alex took the time to sit down with us and talk us through our options -- informative and thorough!. He didn't want us to experience "leaser's remorse" and we really appreciated that. Our lease is up next year and we are confident that Alex will make sure we get the most bang for our buck when we're ready to get our next VW!

drjbelton

Aug 16, 2010

Hewlett VW gave outstanding customer service when purchasing my new Jetta. Rick Roberts was excellent in his sales approach and delivery giving exceptional service and understanding to my purchasing needs.I highly recommend Hewlett VW and Rick Roberts to anyone interested in purchasing a VW with no hassle or pressure. I will certainly be a repeat customer as will my family.5 stars to Rick Roberts and Hewlett VW.Satisfied V-Dub owner.

leanderpd292

Aug 16, 2010

Alex Blair made the buying experience painless. I have always dreaded car shopping but Alex Blair made it an outstanding experience. Even though we bought a used car, I will be back when we buy are next new car but this tim it will be a Volks! Thanks Alex!!

marywe

Aug 10, 2010

Tom Worsham is a great sales man to deal with, he is not pushy or overbearing and make you feel very comfortable. Our entire sales experience was great, from test drive to trade-in and negotiating, and he got us a great interest rate for financing!He did a great job explaining all the features and benefits of our new Jetta. I hope to buy all cars in the future from Tom!

srn

Aug 5, 2010

Samantha Gomez has always been very helpful, professional, and informative. She explains the service process clearly and listens carefully to any customer concerns. Samantha is a great asset to the Hewlett Volkswagen Dealership. Many thanks to Samantha for her superior work.

anitazvi

Jul 22, 2010

I was going today just for consultation and was ready to go another day for service, but Samantha helped me for 30 minutes - after 10 minutes I had a new auto part, and while I drank Coca-Cola some guys from service changed everthing what I needed. I'm happy! Thanks a lot!!!!!!!!!!

JTAustin

Jul 21, 2010

The level of superior service one receives from Hewlett Volkswagen starts well before you step foot in the door. I noticed I was overdue for my scheduled maintenance and placed the call to the service department. I spoke with Samantha, and not only was she pleasant and courteous on the phone, she set the appointment to best fit my schedule and made sure to arrange a shuttle ride for me to get me to work on time. About an hour later she followed up with me by email because she noticed that the price of the 60K mile maintenance was a bit expensive (higher than my normal visit) and actually took the time to scan the scheduled maintenance page showing the work to be done and the projected cost just to make sure I wasn't going to have a problem. Wow. The folks at Hewlett never cease to amaze me. Thanks Sam I certainly appreciate your hard work!

amru

Jul 20, 2010

Excellent customer service as always from Alex and Mark our finance provider! I am always pleased to purchase a vehicle from Hewlett and return because of their professionalism and attention to detail. Thank you for going above and beyond and valuing your customers!

Tcaraway

Jun 24, 2010

My husband and I were so pleased with the quality of service given to us at the time of our first family vehicle purchase. We were especially glad to know that we were doing business with someone who genuinely cared about our happiness and exceeded our expectations in many ways. One of the things that we appreciated the most is that Russell and Hewlett VW were pleased to back up their product and service. We couldn't be happier with our first car buying experience and will definitely be returning customers in the future.

vwrider

Jun 13, 2010

It was so easy to purchase the 2010 VW TDI Jetta all I did was get online choose what I wanted and then not to long after that I recieved a call from a Rick Roberts to which I found that he was very helpful and to the point of my online interest of purchasing a VW TDI Jetta sale. I met Rick Roberts the next day at the VW dealership test drove the car I wanted and then he found me exactly the TDI Jetta I wanted and then I proceeded to trade in my 2010 Dodge Grand Caravan and the paper work and talk was done in a short time and I was owning the 2010 Black TDI Jetta in no time. It all happend so quickly and well mannered and very over all professionally.It was the easiest car sales and un stressfull that I have ever had out of the three vehicles that I have purchased in the last 12 months.I will give good possiitive feedback about the Georgetown VW Dealership and trust me good word gets around FAST ! I would recommend my friends and family to Rick Roberts in the future or anyone that I may come acrossed in the future. Rick Roberts was a great sales person and I did not find him pushy at all. What I liked the most is Rick Roberts got me into the VW TDI Jetta that I wanted at my price that I can afford.Thank You VW Jetta for making this happen and Thank You Rick Roberts for helping me get just the vehicle that I wanted and I should have bought a 2010 VW TDI Jetta to start with. I LOVE MY TDI Jetta & The money I'm going to save on fuel. OMG !I'm truly excited and I love how it drives and it has power that Im not used to and this VW TDI Jetta acts like and sounds like a sport car. I feel like I'm in a good safe and reliable vehicle and thats all that matters to me. Thanks VW Sincerely, Nichole

mworman

Jun 12, 2010

Fantastic customer service! Samantha was extremely nice and very knowledgeable. She explainted everything that was to be done, told us how long it would take, and said she would arrange for transportation if we needed it. Service techs did an outstanding job with the car.

antiatty

May 29, 2010

Russell is not your typical high pressure sales person. I appreciated his focus on me and didn't attempt any shenanigans like upselling. he genuinely expressed concern for helping me find the right vehicle and the best price for my trade-in. His knowledge of the vehicle's features were phenomenal, I immediately believed he knew what he was talking about and understood all the issues important to me. If I buy another car I will find him no matter where he works. My personal email to him:Russell -- This is probably the only time I drove away from a car sale believing that we both are happy with the process. You're an expert sales person in that you come across as genuinely concerned and realistic about making sure the customer comes first. If I ever get out of the line of work I'm in I'll come to see you about a job.

lovemyjettaswtdi

May 29, 2010

I almost didn't buy a VW because of my experience at Charles Maund VW in Austin. My husband encouraged me to try Hewlett VW in Georgetown, TX since I really did like the 2010 Jetta Sportwagen TDI. I read reviews on many sites and Russell Blackstone stood out as a wonderful salesman in all of them. I called to make an appointment to meet him and told him of my other experience. He apologized and promised me that Hewlett VW was different. Russell was friendly, efficient, and professional during my entire experience - he is the reason I purchased a VW. He took the time to show me all the features of the car - the big things and the little ones - and it's clear he knew this vehicle inside and out. He did not have the exact car I wanted on the lot, but he was able to get it in a reasonable amount of time. He kept in touch with me and gave me appropriate status updates. Everyone at Hewlett VW has been very friendly and helpful - including the receptionist and Edward in the parts dept. (I decided I couldn't live without the base carrier bars & luggage rack). They have a nice, clean waiting area there with 2 computers you can use, wi-fi for my MacBook, and free bottled water. I went to pick up my new car and Russell exceeded my expectations making this experience perfect. He took a picture of me next to my new VW and sent me that with a personalized letter thanking me for adopting my Jetta from him at Hewlett VW. His follow through has been amazing and I'm happy to say he has far exceeded my expectations.So now I need to tell the other side of this which was a nightmare. I originally went to Charles Maund VW in Austin, TX and worked with Gordon Spencer. He did not have the 2010 Jetta Sportwagen TDI I wanted on the lot, so he got it in from another dealer. I went in to pick up the car - it was Gordon's day off, so Ken helped me. I walked around the car to check it out & saw a huge scratch on the driver's side near the front of the car. I touched it & said, "there's a scratch on my new car", then Ken touched it and said, "no, it's a dent." Ken said they would pound it out, then buff it and it would be like new. I was so excited to be getting this new car and it really took the wind out of me when I saw this and Ken's response didn't help. I felt like he thought I was being ridiculous in my reaction. He said they were going to fix this car either way & if I didn't want it, they could easily sell it to someone else. I told him I'd think about it overnight and he agreed they would try to get me another car if I decided this one wouldn't work. Gordon called & spoke with my husband the next day. Gordon thought it was silly that I didn't want this car - as 'it's only a dent & we can fix it'. My husband backed me and said 'she knows about it & it will drive her crazy to have that car now'. So Gordon finally agreed to find another car for me.I was not happy with my experience and sent the following email to Gordon on Saturday:Hi Gordon, I'm really disappointed that the car had a dent on it when we went to pick it up on Thursday. I was expecting a perfect car from Volkswagen and it fell far below my expectations with the dent. I've given this a lot of thought and if I take this car, I'm always going to know there was a dent on it before I got it and it got fixed. I'm Not okay with that. Buying a new car is supposed to be a great experience - especially when it's a Volkswagen - and it was until I saw the dent. I understand that was the only one in Texas like it, but I don't want a car that had a dent fixed on it. After driving the 17" tires and the 16" tires on Thursday, I can't tell that much of a difference. I remember you said it opens up a lot more cars if we go with the 16" tires. So let's go with the 16" tires. I put the requirements I have below. I'm flying out early Sunday morning and should be back on Friday around noon or so. If you can get the car in anytime next weekend, that would be great. Feel free to call the house at *** and leave a message once you have located the car. If we have another experience like this, I'm not sure I will want to go with a Volkswagen, as it is I'm a little leery now. Thanks, LauraGordon wrote me back the following Thursday at 4:15pm and said, "Laura, I have your white/black diesel Sportwagen due in tomorrow. The new VIN is ***. Gordon"There was no empathy in his email, nothing saying I'm sorry about your experience and we'll make it better from here, nothing. My expectations were not even close to met from this email and that is when I made the final decision not to buy the car from Charles Maund. The only reason I even tried Hewlett was because I liked the car. I wish I would have went there first. If the sales guys do this poorly when you're a prospect, I don't think you can expect much more when it comes to service as an owner. I will never go to Charles Maund again.

ddewees

May 28, 2010

I live in Delaware but was helping my daughter buy her first car in Austin, TX. I worked with Rick Roberts via email and the tele and things couldn't have gone any smoother. Both father and daughter are very pleased with our experience and would do it again without reservation or hesitation.

caseylconnor

May 26, 2010

I'm generally not very fond of going to car dealerships. The high pressure sales pitch and the sneaky numbers game never makes for a pleasant experience. I was surprised to have quite the opposite experience at Hewlett VW. I exchanged emails with Rick for several days before stopping in to say hello. Rick is completely the opposite of the usual sales consultant. It is easy to tell that he not only believes in the VW product line, but he truly enjoys his job. He is enthusiastic about showing what makes VW a different car manufacturer.Truth be told, I left the dealership empty handed as I wanted to visit another local VW dealer to see what they had available. The experience at the other dealership was so horrible I couldn't wait to go back to Hewlett VW. The very next day I was driving off in my new VW!I was so pleased with the entire experience I bought another VW for my wife only 3 weeks later.Thanks again!

spyder_bek

May 12, 2010

I had researched the Jetta Sportwagen TDI for some time before getting in contact with Hewlett VW. Rick was incredibly helpful by answering any and all questions quickly & completely. I never felt pressured or rushed, and I felt like my concerns were well respected. Everyone I saw was incredibly friendly each time I went to the dealership. The vehicle features were quite new (updated) from my old car, but the new features were well-explained prior to me driving the new vehicle home. The day I drove the car home was a smooth ride through the paperwork & Mr. Roberts did everything he could to ensure the financing would work out so that I still fell close to my expected monthly payments. It was a quick & smooth process. This was an excellent, no-hassle experience. I would recommend Hewlett VW any day! Thank You!!!

land

May 10, 2010

Alex Blair is without a doubt the best I have ever had the pleasure to do business with.He is calm and direct and ultra thoughtful of your needs and time.A complete pleasure to buy from and i will be going back in a short while to purchase yet another vehicle from Alex for my wife.Alex makes buying a vehicle fun again, just like when I purchased my Lexus.Larry Bingham has the best folks in all areas of his dealerships. What a topnotch guy and what integrity. He is a man of his word and stands on it.A great combination.Thank you both for being there for me.Bill Luedecke

nikio

Apr 29, 2010

I visited Hewlett Volkswagen to buy a Beetle after reading a number of positive reviews. And my experience was as good as those other shoppers had described. I was helped by Thomas Worsham. He asked questions to find out what I was looking for, and found just what I wanted. He explained the different features of the car, and made me excited to drive it. I have already recommended Mr. Worsham to people I know. I would absolutely visit Tom and Hewlett VW for another vehicle.

bkb

Apr 22, 2010

This was one of the most efficient and non-pressured new car purchases that I have ever had. Being a loyal VW customer, I already knew what I want, Hewlett had the exact model that I wanted and I was able to test drive it and walk out with my dream car within 3 hours. The staff is very friendly, the finance manager is great. My salesman, Russell, was a pleasure to work with. I can see that they are people of integrity and I hope the service department will measure up to the sales staff!

ngana

Apr 22, 2010

Working with Thomas at Hewlett made buying a new car pain-free and quick. He was not only sincere and friendly, but he also had a no-nonsense attitude that was refreshing after being treated poorly by other Austin dealers. Thomas was able to find the exact car that I was looking for at another dealership and transfer it to Austin. He was always available by phone to answer my questions and he made sure that I wouldn't have to make unnecessary trips to Round Rock before driving my new car home. He made sure I understood that my satisfaction was his priority. I'll tell you, I'm very satisfied by my car, the price, the financing, and the overall hassle-free nature of this experience. This was the easiest car purchase I've ever had.

cduncan10

Apr 20, 2010

The parts guys can't help you unless you know the part number. Absolutely no 'experts' there. This morning, I spoke with a parts guy about a stupid little light bulb that goes in the instrument cluster. The parts guy described the bulb he had which sounded exactly like my bulb. I told him I will come see him during lunch. Well, I get there and the guy isn't there. He didn't tell anyone that I was coming either. None of the other parts guys knew what I was talking about and couldn't help me. What a gaggle of idiots. The parts manager had no knowledge of older VWs at all!

Jmitchell06

Apr 16, 2010

I had a wonderful experience purchasing my vehicle at Hewlett VW Dealership in Georgetown from Rick Roberts. He was patient and answered all questions in a timely manner. He made buying a car a pleasant and enjoyable experience. I would highly recommend this dealership as well as Rick Roberts to anyone looking to purchase a new or used vehicle.

bcolumbus

Apr 5, 2010

My experience at Hewlett was excellent. I often equate buying a new car to going to visit the dentist. I love having a new car but not the process of dealing with salesmen. Most car salesmen are very agressive to a point of nagging. Thomas Worsham was not that way. I went in told him what I was looking for and that I did not want to haggle over a vehicle. We went on a test drive, he was attentive but not pushy. He was very respective and responsive to what I wanted. This was the most pleasant experience I have ever had with buying a vehicle. Everyone at Hewlett was polite and friendly. Tom Worsham has continued to follow up with me after the sale and that is quite unusal (most businesses forget the coustomer after the sale) . I would recommend Tom Worsham and Hewlett Volkswagen to anyone.

89aggie

Mar 23, 2010

My husband does not enjoy the car buying experience, so that task is usually left to me. This past weekend we went to the dealership to find a more fuel-efficient car for me to drive on my extended commute from Austin to College Station. We arrived at the dealership with our two sons in tow, and Mr. Alex Blair gave us his undivided attention while showing us various options that might fit our needs.This was the most positive car-buying experience I have had. Mr. Blair was conscientious and helpful. He answered all of my questions as well as those of my husband and eleven year old son. Having never purchased a Volkswagen before, we had plenty of questions, and Mr. Blair patiently responded to each one with thorough explanations and answers. I will definitely recommend this dealership and Mr. Blair to my friends and family.

lisas_lasers

Mar 21, 2010

Normally I hate the car buying experience, however Mr Alex Blair made it a great time, He is a totaly experienced sales person and a great representitive for the Hewlett dealership. Any of my friends inquire I will send the to Hewllet and Mr BlairJames R. Thompson

roger.mcgill

Mar 15, 2010

I can't say enough good things about Russell and my experience at Hewlett Volkswagen. I have referred two of my sons and my wife to purchase Volkswagens from him and I'm on my second Volkswagen purchase from him. My daughter recently graduated from college and I'm going to take her over to see him for a new Volkswagen. He was honest and up front throughout the process - none of the usual car salesman games which I detest. He responded quickly and professionally to all of my calls and emails. Always friendly and patient, when some paperwork needed a signature he offered to bring it by our house, a 45 munute drive from the dealership. He was willing to meet or beat any price but more importantly he broke down the cost so I could see clearly what I was paying for. Bottomline; I won't buy a vehicle from anyone else and I recommend him every chance I get.

newtiguanowner

Mar 12, 2010

Rick was very helpful. I was purchasing a vehicle from out of state and Rick made the process go very smoothly. The reason I was purchasing from Hewlett was that there selection of vehicles far surpassed other dealers in the area. While I am pleased with the purchase price of the new vehicle, I was a little disappointed in the price for my trade-in which is why "Price" only received a good rating.

rmathews

Mar 1, 2010

People were immediately friendly. There was no charged up hype, it was all calm and honest information. If Tom did not know the answer to our question he admitted that he was uninformed and actively sought the information we wanted. The dealership was clean and pleasant. It was a generally pleasant experience. Josh Trammel also helped with financing the vehicle was very helpful and pleasant. Both gentlemen took their time to explain things to us and make sure that we were comfortable with our purchase.

cwwjpw

Feb 25, 2010

This purchase is our second with Hewlett VW in Georgetown. The reason we returned to this dealership is our sales rep - Russell Blackstone. Russell is always friendly and very informative. He takes the time needed to help his customers and never makes us feel rushed. He was on time for our appointment and had already picked some cars to show us from our description of what we needed. We test drove a few before finally landing on the Jetta Sedan. Russell made us a good deal and we felt comfortable with it. He turned us over to Josh for the financing part of the deal. We were dead set against leasing, but Josh showed us all the options we had and the lease was actually the best deal for us because we were going to put down a large down payment. Josh actually figured it out for us and saved us several thousand dollars by us leasing instead of buying outright. Hewlett VW is a great place to buy or lease a vehicle. It is one of a few dealerships that actually makes you feel good about buying. There is no pressure to buy and Russell listens to what you want and finds it for you. A great buying esperience with professional people.

doramota1

Feb 21, 2010

I want to share the most amazing experience this past Saturday while out with my son buying a car. I have bought many new cars and dealt with many salespersons in my life but none compared to the professionalism and caring personality of Mr. Alex Blair from Hewlett Volkswagen. He was the greatest salesperson that attended us with superb service. He was polite, respectful, caring, knowledgeable, and demonstrated great character. He asked the right questions, gave the perfect answers to our questions and never put any type of pressure on us. We are very delighted to have been treated with the most upmost respect and attention by Mr. Alex Blair. If you want someone that has the desire to help people, the belief in himself, and does not give you the line of Have I got a deal for you! then we definitely recommend Alex Blair 1000%. If you are thinking of shopping for a car in the near future, and want someone caring, knowledgeable, and a pressure-less person, please I urge you to go shopping for a great car at Hewlett Volkswagen and ask for Mr. Alex Blair. Thank you Mr. Blair, My son loves his new VW Jetta. (Dora S. Mota and Luis Medellin, Round rock, TX.)

Josselyn

Feb 19, 2010

Don't take your car here, you will get ripped off. I have never had luck at this dealership parts service department. I found out from a different dealership that this one was charging me twice as much for the same work. I also had the front lens of my head light fall off days after they had simply changed that bulb and they charged me $300 to put a new one on when they caused it to fall off. Other things they were just incapable of fixing correctly. Simple things I asked for didn't get fixed or were worse when I got it back. Once they even kept my car over night with out so much as a call to let me know they were going to be closing or that they would be keeping it. I can not stress how horrible and untrustworthy this service department is.

TheLiebmans

Feb 10, 2010

Terrific experience. Rick Roberts was the best sales person I've ever dealt with in purchasing a car. Extremely knowledgeable. Very friendly. Great sense of humor. He first set out to understand what I wanted and my limits, then he closed the deal very professionally.

jeweinberg

Feb 4, 2010

I contacted Russell over the phone after visiting two other Volkswagen dealerships in San Antonio. They were pushy and did not let me pick out the car that I wanted. They tried to push me into a vehicle for the maximum amount that I qualified for. I still wanted a Volkswagen Jetta, so I called Russell up in Georgetown (just North of Austin) & told him exactly what I wanted & how much I expected to pay for it. Within a short period of time he found the car that I was looking for & I drove 2 hours out of my way to go and pick it up. It was definitely worth the trip. If I was still in TX I would buy my next car from him.Thanks,Joseph

ekcol

Jan 26, 2010

I passed on other Volkswagen dealerships which are much closer to home in order to work with the people at Hewlett Volkswagen. I firmly believe it was worth driving the extra miles. Rick was a pleasure to work with. Overall, my experience with Rick and all others I dealt with at Hewlett VW was flawless. The reason I rated price as "Good" is that the 2010 Golf TDI that I purchased is in short supply and high demand so they are going at MSRP (actually higher than MSRP in some areas). I am loving my new Golf TDI and highly recomend Hewlett VW.

ecunningham

Jan 19, 2010

I have a 2008 Jetta. A little over a month ago, I noticed that my rear brakes were squealing really bad so when I scheduled my oil change for a week later, I asked the service rep to have the brakes checked. When he returned my car to me almost two hours later, he assured me that my brakes were just fine and that they were probably squealing from some mud or something getting caught on the rotar. I thought that was a little strange but who am I to question him. Three weeks later, my rear brakes started to grind. Rather than taking my car in to Hewlett, I took it to a local mechanic of excellent reputation. Come to find out, my brake pads were completely gone and the squealing I heard was the warning that they were wearing out and needed replacing. Since I didn't know and didn't get them replaced, the non-existant brake pads caused damage to the rotars which meant they also needed to be replaced. My car only has 25000 miles (almost all highway miles as I commute an hour to work one way which means very little brake usage) and should not in any way need my brakes replaced already. Had the service guy at Hewlett actually had my brakes checked like I asked, they would have noticed that they were indeed going bad and should be replaced sparing me the cost of new rotars. I remember that Hewlett was not overly busy that day (a weekday in the morning) so I can't think of any reason why they wouldn't check my brakes when I asked. So... If you have this dealership take care of your car for service, even if it's something relatively minor, make sure that they are actually doing what they say they will do.

daveml

Jan 3, 2010

I recently purchased a CC from the Hewlett team in Georgetown. I had heard and read encouraging reports about their relationship-focused philosophy and was not disappointed. My test drive was great. Rick sought to understand what I was looking for in a car and gave a very convincing and thorough overview of the car and its features. When it came time to buy, they respected me as a decision-making adult and did not subject me to condescending mind games. We came to a very fair agreement quickly they were very honest and straight-forward through the entire process.

krisdascher

Jan 1, 2010

Sales: I recently purchased my second VW Passat from Hewlett VW and was very pleased with the entire experience. The salesperson I worked with was Pat McGarry. I was extremely impressed with his product knowledge and no hassle approach. At no point did I feel pressured or that he was taking advantage of me. I later found out that Hewlett does not tolerate sleazy salespeople - they hire and train their staff to be honest, straight-forward and customer-oriented. My experience with another dealer in town (Charles Maund) was not so good because I caught the salesperson changing his original quote to me - I think he thought I would not notice and call him on it. Additionally, when the color Passat I wanted was not on the lot, he did not offer to either order the color I wanted or get one from another dealer. Pat Mcgarry at Hewlett VW said this would be no problem.Service Department: My loyalty to VW Hewlett has a lot to do with their service department, which is where I took my first Passat for scheduled maintenance and a few repairs (which there weren't many during the ten years I had my first Passat). Hewlett VW's service department also treats it customers with honesty. At one point, I needed a $500 repair; however the service consultant (Matt) suggested a different approach that only cost me $60. Additionally, Hewlett VW has a shuttle that takes people to work and picks them up at the end of the day. Finally, their hours make it easy for working people, as most customers are, to get their vehicles taken care of. There is nothing worse than having to take a vacation day to get one's vehicle in for scheduled maintenance.Finance: I dealt with Mark E. when it came to financing my Passat. Again, I did not feel pressued and there weren't any hidden fees. Mark E. got me a really good deal from A+ Credit Union which surprised me, because I shopped around for financing contacting two banks and two credit unions. Mark E. even contacted my insurance company to get the appropriate coverage - I didn't have to do this.Little Things That Mean A Lot: (1) My new Passat came with a full tank of gas. (2) Hewlett VW's facilities are clean, inside and out. (3) Pat McGarry helped me move stuff from my old Passat into my new Passat. (4) Everyone said "hello, have you been helped?" (5) What I heard from Pat McGarry about a six cylender Passat versus a turbo-charged four cylinder fit all the research and recommendations I read on the internet. (6) Hewlett VW is at a great location - easy access on/off IH-35.

Joe Doyle

Dec 27, 2009

I live right down the block from Maund VW here in Austin. I can actually see it. But after a nasty experience with their Internet Sales Dept last year, I decided to travel 25 miles north to get my TDI SportWagen from Hewlett. Rick Roberts was a nice salesperson to work with via email. I had a trade and a price in mind for it and the new SportWagen. Plus I knew what options I wanted so I might be a little different than most shoppers. Rick recognized my needs and met them. Of course, I did feel a little pressured at times with typical rush tactics, like "we have others here to see it", etc (without the pressure this dealer gets a 5 for overall experience). But that is to be expected. And the price was just OK if they were dealing they'd get a 5 here, too.But Rick was cordial, fun to talk with and really accommodating. He knows VW's in and out and has a great grasp on history. He (and other folks in the dealership) even stuck around after closing time to ensure delivery took place. I've got young kids and was unable to make it in before closing. The finance fella, Mark if I recall correctly, was exceptionally nice and even offered my toddlers paper, pen and a place to draw.I recommend Hewlett for sales. They are extremely nice. Service is in my future, I'm sure. So I'll let you know how that goes.

sdowetx

Dec 24, 2009

My husband and I wanted a new diesel car and knew it was going to be a Volkswagen, but didn't know what kind it was going to be. Alex was the best salesman and he helped so much, plus the Scottish accent was a bonus to listen to. We finally decided with the Jetta Sportwagen and the best part of the whole buying a car experience was when my husband and Alex conspired behind my back and surprised me two weeks early with my car. I was clueless to the whole thing and never saw it coming, it was the best surprise ever! If anyone needs a new car I would totally recommend him. He's like family and treats you like family. That's what makes him special.

eagrous

Dec 1, 2009

You should clone Russell Blackstone. He is unbelieveably friendly, helpful and professional. He made my first new car buying experience very pleasant. I would buy again from Hewlett solely because of Russell. Your finance guy, however, left me sitting in the lobby for WAY too long (well over an hour both times, WITH appointments). In truth, the only negative thing I have to say about my Hewlett experience is the amount of time I spent waiting for Bill.

jschoener

Nov 26, 2009

This is the second vehicle we have purchased from Hewlett in just three years. We highly recommend our excellent Scottish salesman, Alex Blair. He is undeniably the number one reason we came back as repeat customers at Hewlett! We have purchased a Hummer H3 and also a Volkswagen Jetta TDI from him. I must admit, the Scottish accent, manners and charm got to us ;-)My family...we are car people! Unfortunately, my family and I have a terrible lingering taste in our mouths from the majority of negative experiences elsewhere: sleaze-ball car salesman, dealerships that celebrate dishonesty/misrepresentation, and the "games" that truly detract or kill the very excitement of shopping for a new car. Alex Blair at Hewlett is completely different! He is knowledgeable, patient, HONEST, and a gentleman car salesman. Before coming to Hewlett, I thought those adjectives were not allowed in the same sentence as "car salesman." He stays in constant communication with us, remembers us each time we come in and aims to make us happy (not just make a quick sale). I cannot stress enough how extraordinary the car-buying experience has been at Hewlett. Even after the sale, you are given full attention and service; that cannot be said of many dealerships or companies in general!When we purchase our next vehicle, WE will be coming to Alex Blair at Hewlett!

jalkalay

Nov 19, 2009

This was the best experience I've had with a car dealership in the past years. Tommy Luna was exceptional, super friendly, very helpful and attentive as well as the rest of the team. Congratulations for the great service and the great deal you guys provided me with!Best Regards,Jonatan Alkalay

cherylrichter

Nov 4, 2009

Rick Roberts was great to work with. He was very patient with me to test drive 5 cars. I love my new Passat!I think you guys should add some excitement when someone buys a car. It was very low fanfare and the experience was likebuying groceries. Not everyday does someone spend $30K and so it would be great for customers to receive a group hand clap or bell ringing to congratulate the customer on their purchase.

brendatolbert

Oct 22, 2009

I'd like to thank Hewlett VW for the outstanding experience and service provided during my recent new car purchase. Everything was flawless, from the first contact with my internet sales associate, Russell Blackstone, to the welcoming environment of the show room and service staff. I would never have guessed that one of my life's best customer experiences would come from a car dealership! I would recommend Hewlett VW in a heart beat. I will definitely insist that they try and work with Mr. Blackwell. And yes, I love my 2010 Jetta Sportwagon. Sincerely,Brenda TolbertElgin, TX

pirlo32

Oct 20, 2009

I met Paul while looking at a 2009 Volkswagen GTI. I was more interested in the new 2010 model and he continued to stay in touch until the model shipped. He alerted me to the status of the first model available to the dealership and continued to update me until its arrival. The buying process was very smooth and quick and I felt very fair. I was out of the dealership in my new car within an hour. I would certainly buy from this dealership again and will recommend friends and family to them.

phatcashenglish

Oct 13, 2009

Russell Blackstone at Hewlett VW Georgetown was a delight to work with when purchasing our new 2010 VW Jetta Sportwagen TDI. From our initial contact via the Hewlett VW website, Russell did a fantastic job of answering all of my questions regarding the car's availability, features and pricing. Along the way he would send me status of my car as it was built, shipped, and arrived in port. To my surprise, the car actually arrived early and the team at Hewlett was quick to prep the car for delivery. Upon arrival to get the car, Russell had all the paperwork ready to go and the finance team lined up to finalize the purchase. With the car washed and gas tank full, Russell spend a good half hour showing us all of the features and benefits of our new Sportwagen. Additionally he assisted in pairing up our phones to the bluetooth system and testing a phonecall. If you are looking for a VW, I highly recommend giving Russell Blackstone at Hewlett VW Georgetown a call.

cassnewberry

Oct 12, 2009

We began our search for a new minivan online and found the Hewlett VW online sales website very helpful. The manager, Russell, was very helpful in providing me with all the info I could want on the various Routans they had in stock. He was courteous, but never pushy. We decided to test drive the Routan and we were helped by Rick, who is also part of the internet sales team. Rick was very informed on the ins and outs of the Routan vs other models/brands of minivans. We ended up coming back for another test drive - each time Rick treated us very well! We finally decided to purchase from them and the whole process was smooth and easy. Josh helped us find even better financing than we had lined up! I've also since been in for maintenance work and everyone I've spoken with in that department has been very nice and helpful. I have not encountered one surly person yet...what an unexpected benefit!Thanks to the Hewlett team for a great car-buying experience!

arusso

Oct 2, 2009

Top notch sales and service. Everyone involved with our transaction was professional. I highly recommend Alex as a salesperson due to his attention to detail on delivery. Even though we were buying a used vehicle we were treated not different than if we were buying new. Alex made sure we were well aquainted with our new Beetle. Wonderful Experience!

mlcrabtree

Oct 2, 2009

My new car purchase with Mr. Blackstone was an excellent effortless experience. I really love my new CC LUX and will recommend Hewlett VW to all my friends and family. Mr. Blackstone was very knowledgeable about all the features of the CC LUX and I was hooked once he took me on a test drive.

angelk33

Sep 19, 2009

We used a Costco discount which was nice and we love our new vehicle. We drove a long way to use them because of price.We did not have any problems and our car was pulled out to the front ready for us to drive home! Our salesman programmed our navigation system!

crschier

Sep 19, 2009

We have purchased three cars from Russell Blackstone at Hewlett VW, because of the excellent customer service we have received. After having a very insulting experience at another dealership, we truly appreciate Russell's no-hassel business style, and we realize because of that the Hewlett dealerships stand out in the field. Russell really listened to our needs and approached us from that point, which is really refreshing. It was a really individualized visit and we appreciated his openness about the whole process (talking with us about our credit scores, explaining which warranties would be most valuable to our family, telling us which features are more lifestyle upgrades, etc.).All the staff at the dealership were friendly and helpful. You don't get that sterotypical car dealship experience where you feel like they are trying to "pull something over on you." Even with a one year old in tow who was climbing up stairs and making his own havoc, we were greeted with smiles and courteous offers, rather than eye-rolls and sighs.Honestly, we love Volkswagens, but we keep returning to Russell at Hewlett VW because we know we will be treated with respect and honestyand that is worth our business and the drive to Georgetown.

norman54

Sep 15, 2009

I can't say enough good things about my experience with Russell Blackstone and Hewlett VW. I had some previous credit issues so getting a loan for me in this economic climate was not easy. Russell never gave up and kept working until he got me a loan. In our various conversations, he was extremely patient and professional. He answered every one of my questions and kept me informed throughout the process. When I went out to pick up my car he demonstrated every feature and we took it for a drive to make sure I was comfortable with my decision. At no time did I feel pressured, everything just seemed very casual. I was very happy with the job Russell did for me and he'll do a great job for you. If we're both in Austin, TX and he's in the auto business, when I'm ready for a car, he knows who I'll be calling.

pworley

Sep 13, 2009

I want to thank Hewlett Volkswagen and Russell Blackstone. This dealership demonstrates professionalism and takes good care of their customers. That is why I continue to go back, even though I live way down in south Texas. Russell Blackstone is professiomnal and knowledgeable and I highly suggest that you call him and consider Hewlett for your next purchase. Again, Russell thank you and I will see you next time.Phil W. Worley

SarahReeves

Sep 11, 2009

Alex was extremely conscientious about getting me the car that was right for me. Purchasing a car was a very overwhelming choice for me and Alex sat down and walked me through the entire process. He wanted to be sure that the car would work for me now and in the future. We began looking at the Tiguan and were very interested but I realized it was too big for me. I am short in stature and we were both concerned that I be comfortable in the car. I was very frustrated upon discovering that the Tiguan was "not the one." Alex immediately sensed that and engaged me in a conversation about what my "hopes and dreams" were for my car. It wasn't until then that even I began to realize what I wanted my next car to be. I think the most admirable thing about Alex was that he had my well being and interests in mind, whether that meant buying a volkswagen or not. I made many visits to the car dealership and test drove many cars. In end we decided on a Jetta. We dealt with Alex for about a month and never did he lose patience with us or treat us as if we were not his top priority. Alex has made this experience a memorable one. I absolutely love my 2010 Jetta more than any car I have ever owned. It fits me perfectly and it has all the options I wanted and looked for. Alex continues to follow up with me about the vehicle and offer his support in transitioning to this new vehicle. I am thankful that Alex was our salesperson and will forever be indebted to him for the patience and understanding he showed me during my car buying experience.

mjuettner

Sep 8, 2009

Russell provided pretty much the perfect car buying experience. Plenty of information and friendliness. Nothing shady, nothing pushy, and lots of communication. Was like buying a car from a friend. Russell even let me borrow his car for a few hours. I can't speak for anyone else there, but Russell will take good care of you.

bastillestar

Sep 6, 2009

It was very nice to work with Russell in buying our new VW Jetta. He gave us good deal on 2009 model that we could not turned down. Throughout our buying process, Russell was very courteous and helpful. We will definitely work with him again when we buy our second car in future.

ckid464

Sep 3, 2009

Russell Blackstone is the salesman to go to. He is very professional, courteous, and knowledgeable. He was very patient, thorough, and accurate with all our questions and concerns. I am a customer service supervisor and the customer service this gentleman delivers is very, very impressive. All dealerships should model their sales technique/approach after Russell. I will go back to Hewlett for my next car based on my recent experience with Russell. Give Russell a call, you will not be sorry. Thanks Russell, the Jetta TDI is a great vehicle.

happyfpga

Sep 1, 2009

I had a great experience purchasing 2010 CC with Russell Blackstone. He is a really professional and experienced sales person and made my car buying very easy. There was no games, no gimmicks in the whole purchasing procedure. I would highly recommend business to Russell in Hewlett Volkswagen.

owen3439

Sep 1, 2009

Rick Roberts was a great sales consultant to work with. I was treated with respect and not "looked down" upon as has happened at other car transactions or purchases that I have made. A good attitude for a sales person is THE most important quality they can display as far as I am concerned, and Rick was very knowledgeable and displayed a good attitude toward the service he was providing.I was at the dealership to purchase, providing the promised Costco discount was indeed offered and agreed to. Rick was very truthful and explained the Costco process and price to me. As you can see he was good at his job because I purchased the Jetta TDIright away. When ready to purchase again, I would definitely go see Rick. As to purchase of another Volkswagen automobile, only time and personal experience with the Jetta TDI will tell.

brkrlady

Aug 27, 2009

From the start of our new car purchase experience with Jennifer on the Live Chat, to the telephone discussions with Rick Roberts, to meeting Rick in person on Saturday morning, we are very pleased. We were made to feel right at home by Rick and his knowledge of our new Jetta was superior.Josh was courteous to deal with in the Finance Department. We do wish the process of purchasing extended warranty coverage was not the buy now or pay more to purchase later. I did find the explanation of which county (the dealership's or our home county) to process the paperwork through to be a bit difficult to follow. We are truly enjoying driving our "sweet new ride" as Mark refers to the Jetta. My only complaint is the lack of detail in cleaning the inside of the windshield and rear window. The glare caused by the smearing is hard on my eyes and I unfortuantely did not have time to clean them again just yet.I will recommend Hewlett to family, friends, anyone who I know is in the market for a new or pre-loved vehicle. I believe we will return as repeat car buyers at sometime in the future!

sarahwu

Aug 25, 2009

Our experience with Russell Blackstone at Hewlett Volkswagen was great. We were not pressured into anything we did not want, but received all the assistance and information we could ask for. Once we decided on the Sportwagen Russell worked with us to find the right car with all the features we wanted. We very much enjoyed working with him and he made the car buying process very easy and enjoyable for us. We found the experience of going over all the cars features with him very helpful as well. We also appreciated the follow up phone calls and emails after we purchased the vehicle to makre sure everything was going well.After driving our new Sportwagen I can say with confidence that we are satisfied customers! I am loving zipping around town in my new car, love the way it drives and am very happy with our choice. I think this car will be a perfect fit for our growing family.

arturosantoya

Aug 21, 2009

I, Arturo Santoya and my wife Joni were very satisfied with our experience at Hewlett VW. Paul Cano was very professional and a down to earth guy which made my wife and I very comfortable. The sales persons were not at all pushy or in a rush to sell a car. They are very calm and passive. My wife and I were surprised that they worked with us even though we live in San Antonio. We were actually going to buy a Kia Sorento from a Volvo dealership, but they were to eager to get us in and out the door. We drove all the way to Georgetown which was 1 1/2 hours away. But at the end it was worth it. We paid $1000.00 more but our used car came with new tires and brakes and is power everything. Even a moon roof. I highly recommend that everyone drops in before you go anywhere else. Its worth the drive and our salesman Paul Cano even took us to lunch while our car was being washed and detailed. I have never met anyone as professional as the sales persons at Hewlett VW. Not even when I bought my Scion xB in Savannah, GA were they this good. Definetly drop in and don't be taken advantaged of somewhere.

Ticked Off

Aug 20, 2009

On our second visit to the showroom, we were able to narrow down our search to the exact car. I told the salesman we would be back the next morning with our trade in, and to please have the car we selected cleaned and ready to go. When we arrived the next morning (after driving an hour to get there) the car had not been touched, it was dirty and the plastic wrap still in place. Needless to say, we finally left the dealership in disgust after 4 hours of geting our chains jerked about the car, them telling us we were going to have to pay MSRP pricing and their refusal to even wash the car before we got there or while we were there. When I pressed them about the car, they FINALLY told me we would have to wait another day or possibly even two to get the car. We ended up driving 50 miles to another dealership, arrived at the other dealership at 4 pm, and were able to drive off with the car we wanted that evening - at a better price, plus we got 20% more for our trade in.... Hewlett VW acted like they were doing us a favor to even let us sit in the lobby and wait on THEM.... just damned condescending and disrespectful. Overall: My WORST CAR BUYING EXPERIENCE IN 30 years (and I have purchased over 2 dozen vehicles....)...

BTSansom

Aug 12, 2009

From beginning to end, my wife and I received outstanding customer service from Russell Blackstone and Hewlett VW. We have purchased a good number of new cars and shopped at various dealerships in several states. By far, Russell is the best sales person we have dealt with. He is a distingished professional: knowledgeable, attentive, caring, and courteous. Everything else we experienced and observed about Hewlett VW was outstanding. The VW New Beetle has proven to be a very enjoyable car. We highly recommend Russell and Hewlett. Our only criticism is that Russell did not supply homemade apple pie with our coffee. Our guess is that this oversight will be corrected on our future visits.

tamifayebaker

Aug 7, 2009

I had a wonderful experience working with Russell. I would highly recommend business to Hewett and especially Russell. I purchased a Volkswagon CC. I love my new car and am very excited each day to have the opportunity to drive. Thank you very much for all your help in this major purchase.Sincerely,Tami Baker

MikeJBates

Jul 31, 2009

I had a wonderful sales experience with Hewett Volkswagen in Round Rock/Georgetown Texas. The main reason was working with Russell Blackstone. He obviously loves the company and product as it is evident in his passion for the sale. He went above and beyond and I appreciate the focus he provided at every stage. I chose the Jetta Sportswagon above the Ford Fusion Hybrid, the Mini Cooper, the Toyota Prius, and the Honda Civic Hybrid. The TDI, the feel of the car while driving, and Mr. Blackstone were the driving factors in that decision.

rafb001

Jul 26, 2009

Rick is very experienced and professional. He listened to our requests and did his very best to work with us to our mutual overall satisfaction. We were treated with respect as customers and never once felt uncomfortable in our decision. Josh explained the features and benefits of the additional coverages for purchase with professionalism but without pressure.Overall, it was a very painless buying procedure.

ddutton

Jul 16, 2009

I have bought many cars, but this was by far the most pleasant experience. Russell was very professional, never pushy, and extremely helpful. Russell had us sit down and describe what we were looking for. I told him we were mostly interested in driving a Jetta and a Passat to decide which we liked better, and not really ready to buy. He helped us pick out the two from inventory that were closest to our interest then he brought them up for us to look at and test drive. He gave great insight to the two cars, how best to compare them and test them. I was impressed. He asked if I wanted to discuss price, I said yes, for the Passat. We bought it. Awesome. Love the car! His follow-up has also been wonderful.

staniford

Jul 15, 2009

After visiting a VW Dealer in San Antonio and never receiving a promised call, we decided to look on the internet and found Hewlitt VW although it was over 100miles away. I got a timely email from Russell and he met with us on our day of choice. Everyone at the dealership that we came into contact with after walking through the door were extremely friendly and pleasant. Russell made our car buying experience a breeze and never tried to pressure us into buying something we didn't need. It was an extremely hot day but he bought the cars we requested to the door. Bill Surina got us throught the financing process with ease, he also was very pleasant to deal with. The 200 mile roundtrip was worth it and when the time comes for our next new car, I will most certainly go to Hewlitt VW. Thank YouWendy and Roger StanifordNew Braunfels

beggar

Jul 9, 2009

Russell Blackstone of Hewlett VW provided exactly what I was looking for as an internet shopper. Frankly too many dealer websites are busted, poorly maintained or inaccurate. Russell responded to my online inquiry immediately. He followed up with concise specs, fair prices (and great financing) and he did not try to sell me something I didn't want. And he knew his product from A-Z. The Hewlett dealership couldn't be more perfect . . . attractive, convenient, customer focus and clean. The service shop could be a model for what a dealer's shop ought to look like. I couldn't have been more pleased with my purchase.

GhostGLI

Jun 26, 2009

Well let me start by thanking Russell & Brett for helping me find the car I wanted. This experience started while I was deployed to Iraq and I inquired about a 2009 Jetta GLI, Russell wrote me back letting me know he was the email manager for Hewlett VW. Read his email and contacted him back explaining my situation and he understood where I was coming from. I also contacted other dealers you know looking for the better deal. But I i constantly got hounded by the other dealers and Russell was more suttle he gave me information about the vehicle I was inquireing about and provided videos via email which I loved. After all that I redeployed back to Ft Drum, NY and went on leave and made it a point to go and see Russell. When I got there Russell was busy helping a couple make there dreams come true. This is when i meet Brett and i told him what i was looking for and he brought a Black GLI around so i could test drive, I feel in love with the car even more. I explained what I wanted and not what i would settle for and Brett and Russell looked around and found the car that was right for me. I think everyone deserves the service that is displayed at Hewlett VW, the professionalism is outstanding. These two guys should give siminars on how to treat and help people on buying what they want and not try to get them to settle. I really enjoyed Working with them and will always think of Hewlett VW whenever someone ask what kind of car they should get or where they should go to get a new car. Thank you again guys.Sincerely Marcus Stevens

tobi360

May 5, 2009

I purchased my Rabbit a week ago from Russell Blackstone. He really made the process an awesome experience. Russell is very knowledgeable of all Volkswagen models and strives to make sure that his customers are completely educated on their car of choice before making a purchase decision. At the same time he maintains a very comfortable, no-pressure environment.I would recommend Hewlett.

dessau11

Mar 30, 2009

- Positive initial visit looking at a new Jetta (sales person was Kevin)- Returned several months later (now in crunch time to find a car) and nearly/should have walked out- Gabriel, a sales person, spoke in a condesending manner and questioned what was important to me in a vehicle- He also kept asked what other cars I was considering (after telling him I would rather not say) and seemingly tried to be creative with his wording and trick me into revealing more information than I was comfortable with- Toward the end of my visit, I was pressed for time (had another appointment) and aftering informing him of such, he just kept talking and gave me his business card, which I promptly tore up- If I decide to buy a Jetta, it will not be from Hewlett thanks to an abrasive and intrusive sales person, who told me "it's not [his] job to sell me a car", but rather, to consult me about the car (how naive does he think potential buyers are?)

trididos

Jul 25, 2008

I have been taking my Volkswagens to Hewlett since 2002, and have never had anything but the best of service and service quality. Always prompt to respond to my phone calls and emails with complete information, and always bend-over-backward courtesy. I have dealt with dealers and service from Clear Lake Houston, Boardwalk in Plano, Charles Maund in Austin, Mountain States in Denver, and Gene Messer in Lubbock. Hewlett is leagues beyond these various dealers in service, competence, completeness of work, aptitude in dealing with stressed customers. I would recommend this dealer to anyone, for any service requested. I refuse to go anywhere else.

beneintray

Jul 9, 2008

I made an appointment a week ago to get oil change. On the day, i arrived exact time, and asked to do the service. Service consultant told me it will take about a hour. I wait for a hour and half. I asked him how far they finished. He checked his computer, and said there are 16 cars ahead of me. I was freak out. Why did not tell me about it at first? He said wait 3 hours more. F*ck that!! What's point that i made an appointment a week before? Next day, when i was there to pick up my car, he bullshitting about service that i requested. I requested to check brake inspection due to uneven worn out, exhaust leaking, and check engine light. He simply said those are all because of my aftermarket air intake system. It really does not make sense.

Mehojoe

Feb 10, 2007

Towed car to dealer on Friday night. They confirmed it does not run on Saturday. They did not work on the car until Tuesday and stated nothing is wrong with it. "It is operating to OEM spec" Charged me ~$100. Upon return trip home, bottom motor cover was not put back on properly. Slide against road and was damaged. Most of the screws were 1/2 way out or gone.Will never be a VW customer again due to bad dealership service in Austin area and lack of shops that will work on diesel cars. Total bill for towing, dealer and rental = ~$425 and nothing fixed but more was damaged!

texaspledge

Jan 27, 2004

This dealership managed to make a car buying experience as frustrating as it could possibly be. Sales and financing staff that drive a hard bargain are tough enough, but these people portrayed themselves in a way I can only conclude was deceitful. I walked in and found a used 2000 Passat, VW certified (supposedly) to lease. I went through all the dealing with Ron to the payment I wanted and a CD player thrown in, luckily I asked him to write it down. It was going to take 2 days to get ready so I left and came back in 2 days later to sign the paperwork after leaving a refundable $500 deposit. When I get there, I sit in the car and sure enough, no CD player. I tell Ron this and he doesn't remember that was part of the deal. After he looks at his own writing to this effect, he finally agrees. He says it will be added and 'shoos' me off to the finance person to sign the deal. She sits there for 10 minutes printing and gathering the paperwork and when it comes out, it's the original lease price they asked for before negotiation. I told her the price we have decided on, she gets huffy but spends another 10 minutes doing the paperwork. When I get it again, she casually says, "Oh, I got it within a few dollars over your agreed payment, that's should be fine." I told her, "No", the agreed payment is the agreed payment, if she wanted to make it just a few dollars under, I'm OK with that though. She gets REALLY huffy now. Types up the paperwork again and it's OK. Now I ask about my warranty info (VW Certified). Suddenly everyone starts looking perplexed and saying, "It's a standard 2 years etc., don't worry about it". I said no problem, just let me see where it indicates in my paperwork I am purchasing a VW Certified car. She couldn't find anything. I insisted and finally she leaves and goes to the managers office (beside me). I can actually hear her in the next room saying "Can we just get this guy out of here? She comes back with some cards and registration for VW Certified cars and starts filling them out for me. Hmmm, if it were VW Certified and inspected car, shouldn't that have been done already? Finally this gets done and I ask for the $500 deposit back. She indicates this was part of the down payment. That's when I stood up and said I was going to be leaving, "Didn't you bother to ask Ron what the deal we made was? She stops me and quickly gives me the payment back. I don't know why I stayed there, except that I knew I was getting a good deal if I stuck to my guns and if it were VW Certified, I could take it anywhere for service. I don't know if it was Ron thinking I would forget the deal, her trying to get more money out of me or a deliberate act on the part of the dealer to go back on a good deal. I suspect the latter. And with the struggle they put up, many buyers could have been worn down and conceded some things. It was a great car, I love VW's, just this dealer was horrible. I disturbs me that such a wonderfully designed vehicle could have such deplorable representation. I mentioned this in numerous surveys but received no response. When it was unfortunately totaled in an accident, I bought an Audi because I could not stand the thought of going back there. When I respond to an Audi survey with anything less than 100%, my dealer calls me and asks me what she needs to do to make me happy. Guess who I'm sticking with? And, as far as I am concerned, none of us should have to settle for anything less.